openapi: 3.0.3 info: title: 'timetoreply API Documentation' description: 'This API is designed to let you do (almost) everything you can do from the timetoreply portal programmatically via API requests' version: 1.0.0 servers: - url: 'https://portal.timetoreply.com' tags: - name: Reports description: '' - name: Logs description: '' - name: Entities description: '' - name: Tools description: '' components: securitySchemes: default: type: http scheme: bearer description: 'You can generate your token by logging in and visiting TOOLS > API' security: - default: [] paths: /api/reports/overview: get: summary: 'Overview - Report' operationId: overviewReport description: 'Overview Report Data' parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' nullable: false - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' nullable: false - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' nullable: false - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal nullable: false - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: false nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false nullable: false - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false nullable: false - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null nullable: false - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND nullable: false - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' nullable: false - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' nullable: false - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' nullable: false - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' nullable: false - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 nullable: false - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 nullable: false - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: 15 nullable: false - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 nullable: false - in: query name: sort_by description: 'Field Name to sort agents by. Defaults to threads.total.' example: threads.total required: false schema: type: string description: 'Field Name to sort agents by. Defaults to threads.total.' example: threads.total nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: per_page_agents description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: page_agents description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: per_page_contacts description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: page_contacts description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: per_page_domains description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: page_domains description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: 15 nullable: false - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false - in: query name: showHourOfDayForAgents description: 'Should we show the hour of day for agents.' example: false required: false schema: type: boolean description: 'Should we show the hour of day for agents.' example: false nullable: false responses: 200: description: '' content: application/json: schema: type: object example: stats: threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_replies_from_agents: 0 have_no_replies_from_agents: 0 completionRatio: ratio: 0 numerator: null denominator: null handledRate: rate: 0 numerator: null denominator: null top_labels: '' messages_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 labels: total: 0 list: [] messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 avg_wait: N/A avg_wait_raw: 0 avg_first_wait: N/A avg_first_wait_raw: 0 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A dailyStats: [] type: stats all_agent_stats: current_page: 1 data: - name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A - name: d.dietrich@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A first_page_url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=1' from: 1 last_page: 4 last_page_url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=4' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=1' label: '1' active: true - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=2' label: '2' active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=3' label: '3' active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=4' label: '4' active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=2' label: 'Next »' active: false next_page_url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=2' path: 'https://portal.timetoreply.com/api/reports/overview' per_page: 2 prev_page_url: null to: 2 total: 8 all_domain_stats: current_page: 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'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 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'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=1' label: '1' active: true - url: 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'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=3' label: '3' active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=4' label: '4' active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=5' label: '5' active: false - url: 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'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=7' label: '7' active: false - url: 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properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A dailyStats: type: array example: [] type: type: string example: stats all_agent_stats: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A - name: d.dietrich@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A items: type: object properties: name: type: string example: e.paucek@timetoreply.com threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 0 numerator: type: integer example: 0 denominator: type: integer example: 0 top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=1' from: type: integer example: 1 last_page: type: integer example: 4 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=4' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=1' label: '1' active: true - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=2' label: '2' active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=3' label: '3' active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=4' label: '4' active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=2' path: type: string example: 'https://portal.timetoreply.com/api/reports/overview' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 8 all_domain_stats: type: object properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/reports/overview' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 all_customer_stats: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: closed@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A - name: camylle27@mayert.net threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A items: type: object properties: name: type: string example: closed@timetoreply.com threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 0 numerator: type: integer example: 0 denominator: type: integer example: 0 top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=1' from: type: integer example: 1 last_page: type: integer example: 251 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=251' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=1' label: '1' active: true - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=2' label: '2' active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=3' label: '3' active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=4' label: '4' active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=5' label: '5' active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=6' label: '6' active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=7' label: '7' active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=8' label: '8' active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=9' label: '9' active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=10' label: '10' active: false - url: null label: ... active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=250' label: '250' active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=251' label: '251' active: false - url: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&page=2' path: type: string example: 'https://portal.timetoreply.com/api/reports/overview' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 501 args: type: object properties: model: type: object properties: icon: type: string example: building id: type: string example: null model_type: type: string example: Internal name: type: string example: 'My Company' value: type: string example: 'My Company' modelCom: type: object properties: id: type: integer example: 1 name: type: string example: 'Top Revenue Customers' email_usernames: type: array example: - zzulauf@bechtelar.com - rita.eichmann@thiel.com - durgan.jenifer@lakin.net - fritz87@waelchi.com - vesta12@batz.info - green.brooklyn@konopelski.com - dominic28@botsford.com - norberto.johns@legros.com - kristoffer27@dietrich.biz - koepp.erika@koelpin.org - dimitri94@crooks.com - swaniawski.trevor@crona.com - conrad.wolf@goodwin.com - newell.krajcik@hilpert.com - zprohaska@rempel.org - legros.noelia@nader.com - icie.rutherford@hane.com - nrobel@shields.biz - eankunding@stiedemann.info - brekke.felipa@towne.info - lswaniawski@jones.com - conn.alessandra@kub.com - jast.missouri@harvey.com - block.cecelia@parker.info - olen.littel@tillman.com - pollich.brionna@hoeger.com - yvette20@yahoo.com - destin22@fadel.com - jhermann@langworth.org - closed@timetoreply.com - coralie.torphy@watsica.com - fmorar@mclaughlin.net - hilton.eichmann@schiller.net - langosh.savanah@hotmail.com - hane.eulah@jast.com - hrodriguez@reilly.net - amacejkovic@mills.com - lola44@tromp.org - amely.schoen@weber.com - jess54@tremblay.biz - cummings.patience@bayer.info - schuster.rod@hammes.com - davis.dejuan@turcotte.com - medhurst.leopold@price.com - jevon.dicki@bogan.org - gadams@wehner.info - perry.ortiz@corwin.com - kassulke.malachi@ward.com - anabel.bednar@leffler.com - mkling@kreiger.biz - joey25@hotmail.com - lebsack.joseph@runte.net - keeling.asa@tromp.com - fritsch.ernie@frami.biz - selena.morissette@hirthe.com - elwin78@donnelly.biz - rahsaan.gerlach@armstrong.com - vmarvin@buckridge.com - earline.padberg@ernser.com - douglas23@moen.com - harber.robert@feeney.com - robb36@terry.com - laury.carter@glover.com - berry44@ward.com - jaylon45@abernathy.com - bruen.dennis@medhurst.com - mayer.jena@oconnell.net - jonathon92@tremblay.com - karli16@morissette.org - jack.watsica@thompson.com - kemmer.chaz@hill.com - selena05@rempel.net - timmothy.hayes@goodwin.biz - cruz28@murphy.com - tromp.isabelle@oreilly.biz - prath@pouros.org - clegros@kling.com - prosacco.eldridge@ferry.com - arnaldo24@walter.org - xrussel@hayes.com - ebert.frederique@hessel.com - josefina.bradtke@koelpin.com - dach.francis@abshire.net - jamil.bogan@gerlach.com - frederique08@kiehn.info - friesen.ryan@nikolaus.com - pietro.gerlach@marquardt.com - zemlak.alvera@price.com - mabernathy@johns.com - cfeest@corwin.com - tgreenholt@hintz.com - espencer@franecki.com - peyton37@aufderhar.info - carter.lauriane@schuster.info - conn.cooper@vandervort.com - jboehm@becker.info - douglas.imogene@langosh.info - owilliamson@skiles.biz - eshields@schroeder.biz - ysteuber@lueilwitz.com - rath.antonette@metz.info - pschaefer@schaefer.net - josue71@lesch.net - franecki.reva@gottlieb.net - blick.laurence@heller.net - anthony.batz@runolfsson.com - tjerde@watsica.com - hschulist@monahan.org - feest.sheila@jakubowski.com - elehner@gmail.com - bhermann@mcdermott.com - qjohns@walter.com - ricardo.stark@rippin.com - vpagac@mayert.com - melody.labadie@johnston.com - vpollich@huel.com - fay.adella@johnston.com - irving.zemlak@daugherty.com - predovic.rachel@murray.biz - christy15@franecki.org - julien27@jaskolski.com - obie.mills@crooks.com - trent80@fay.com - ned57@conroy.net - hauck.dahlia@baumbach.org - nova.runolfsson@weissnat.info - nemard@hotmail.com - emmerich.amira@skiles.com - moen.freda@stoltenberg.net - uriel16@hotmail.com - alejandra.mills@blick.com - josue57@franecki.org - upton.ryder@tremblay.com - deion.schowalter@fisher.com - elfrieda.hahn@heathcote.net - darian.haley@dicki.biz - marta.prosacco@treutel.com - davin43@braun.com - yullrich@parisian.org - bernhard.josephine@keeling.com - rashad.bode@lemke.com - tyra.altenwerth@swaniawski.com - lrosenbaum@kirlin.net - kayli.homenick@mann.biz - gene.reilly@kassulke.info - bulah.parker@hotmail.com - tjohns@lindgren.net - hank.lakin@blick.info - marco88@keebler.org - schmitt.albert@gmail.com - watsica.valerie@bergstrom.com - harris.ruthie@cruickshank.com - max.crona@block.com - zstokes@konopelski.com - ahmed68@beatty.com - mya86@langworth.com - rcruickshank@koelpin.com - xmills@bernier.net - qsawayn@torp.com - omari56@hotmail.com - hertha.crooks@koss.com - bulah.erdman@bartell.com - vkerluke@hilpert.com - ujakubowski@kreiger.info - gregoria.kozey@raynor.com - hickle.frida@crona.com - brekke.kurt@raynor.com - anibal.weissnat@schoen.com - shayne89@schamberger.net - yhuel@fritsch.com - rdavis@dooley.biz - skiles.albertha@murphy.org - clara.wisoky@feeney.com - susan23@jaskolski.com - brekke.arely@bashirian.net - johnnie.hammes@bogisich.com - hrunolfsdottir@powlowski.net - rubye12@champlin.com - mya.altenwerth@yahoo.com - lesch.ladarius@haley.info - qcasper@mayert.com - norberto43@abshire.com - erika.deckow@crooks.org - gottlieb.kelley@gmail.com - monte64@yost.info - wpowlowski@mueller.net - angelica.hane@lesch.com - frederique83@kozey.com - frodriguez@gmail.com - emard.myron@schaefer.org - verna.gibson@grady.com - russel.hunter@homenick.net - carlos19@gorczany.com - rodolfo.kemmer@cole.com - philip.lynch@crooks.com - neil64@haley.org - mertz.earnest@runolfsson.com - sylvia95@hamill.com - alexandre.okeefe@gutkowski.com - fconsidine@okon.info - nolan.garret@barrows.com - vonrueden.lucas@oberbrunner.com - hschaefer@frami.com - herbert.gerhold@hermiston.biz - cronin.candace@dickinson.net - giovanna97@jerde.info - price.sammy@gmail.com - lora.harris@will.info - xnienow@hilpert.com - vmorissette@lind.com - mmcclure@altenwerth.com - hilda.buckridge@bartell.com - lubowitz.lucile@king.com - kirlin.hermann@gislason.com - boris.roob@von.com - macie37@hotmail.com - hweissnat@altenwerth.com - kendall.rath@christiansen.com - von.baby@hotmail.com - ellie09@stroman.com - candido67@stamm.com - bonnie13@stiedemann.com - shana.tillman@gibson.com - mazie42@jacobson.biz - glenna49@reichert.info - twila.wuckert@sanford.com - fcrist@kautzer.info - cremin.kelley@dickens.biz - emmanuel.robel@yahoo.com - cormier.annalise@altenwerth.biz - derek.aufderhar@oconnell.info - pokeefe@conroy.org - imurazik@jenkins.org - casper.sage@yahoo.com - schaden.kali@turner.com - marianna.cummings@hotmail.com - luella16@gmail.com - anderson.rowan@hotmail.com - klind@quigley.net - deborah.hilpert@gleichner.biz - maximus.sipes@ferry.biz - king.dixie@hammes.org - hessel.elinore@hagenes.com - mfritsch@pacocha.com - cvolkman@fahey.com items: type: string customer_domains: type: array example: - schulist.com - hackett.com - gislason.com - baumbach.net - walter.net - bins.com - botsford.net - breitenberg.com - stracke.com - raynor.org - mann.com - mayert.net - bogan.org - rempel.com - schimmel.com - hermiston.com - cassin.net - reilly.com - kertzmann.com - yahoo.com - kunde.net - stroman.org - volkman.com - willms.info - parker.net - vonrueden.com - lowe.biz - gmail.com - schuster.com - marks.biz - glover.info - abbott.info - koch.com - bins.org - mills.org - howe.com - raynor.biz - hayes.info - prohaska.org - haley.biz - heathcote.info - lesch.net - spencer.com - sipes.org - cruickshank.org - koepp.org - gutmann.com - ondricka.com - kuhlman.net - hane.biz - braun.net - bartell.info - rodriguez.com - zboncak.info - ferry.com - conn.biz - rath.com - brakus.com - hudson.com - zulauf.com - schiller.com - block.com - doyle.com - schumm.com - hotmail.com - barton.com - damore.com - zieme.com - turner.org - herzog.org - brakus.net - altenwerth.com - lowe.org - cremin.com - gottlieb.com - buckridge.org - becker.com - fritsch.com - bauch.org - west.info - kilback.biz - beatty.net - larson.org - bashirian.com - vonrueden.org - hammes.com - kovacek.org - kessler.com - schumm.info - considine.com - conroy.com - ferry.biz - donnelly.org - mitchell.com - kling.info - pacocha.org - schulist.net - morissette.org - witting.com - ohara.biz - kuhlman.info - ferry.net - pfeffer.info - barrows.info - hilpert.org - denesik.com - block.biz - block.net - torphy.com - kuhlman.com - champlin.info - jerde.com - becker.net - lueilwitz.info - schmeler.net - boyle.com - moore.com - monahan.net - braun.org - mante.com - yundt.com - hessel.info - walter.org - ondricka.org - pollich.com - gleichner.info - schmidt.com - tromp.net - hauck.org - leffler.com - langosh.org - hand.biz - sipes.com - beer.info - mraz.com - witting.net - watsica.com - heaney.com - ritchie.com - christiansen.com - welch.com - hamill.com - little.biz - kozey.com - will.com - collier.net - bartoletti.com - kilback.com - rogahn.net - conroy.net - erdman.com - corkery.com - ledner.com - kautzer.com - pfannerstill.com - pfeffer.com - ruecker.net - rosenbaum.net - kutch.com - wyman.com - oberbrunner.com - langosh.com - bailey.com - maggio.net - gibson.biz - pagac.com - hilpert.biz - maggio.biz - okon.info - shields.net - casper.com - armstrong.biz - ohara.com - deckow.net - morar.com - hills.org - bernier.org - luettgen.com - dickinson.com - kovacek.net - feeney.org - zemlak.com - skiles.com - dibbert.info - lynch.biz - haag.net - schinner.biz - hyatt.net - prosacco.com - kuvalis.com - bosco.com - armstrong.net - goodwin.org - koelpin.com - heaney.biz - grant.biz - farrell.info - kutch.net - paucek.biz - jones.info - adams.net - rodriguez.biz - trantow.com - braun.com - hill.com - durgan.com - collier.com - goldner.com - walker.org items: type: string model_type: type: string example: 'Contact Group' icon: type: string example: user-friends mailbox_names: type: object properties: data: type: object properties: e.paucek@timetoreply.com: type: string example: 'Erwin Paucek' d.dietrich@timetoreply.com: type: string example: 'Daniela Dietrich' enabled: type: boolean example: false show_comparisons_in_leaderboard: type: boolean example: true company_goals: type: object properties: first_reply_time_goal: type: integer example: 3600 first_reply_time_goal_bands: type: array example: [] overall_reply_time_goal: type: integer example: 3600 overall_reply_time_goal_bands: type: array example: [] time_to_close_goal: type: integer example: 7200 time_to_close_goal_bands: type: array example: [] tags: - Reports /api/reports/productivity: get: summary: 'Productivity - Report' operationId: productivityReport description: 'Productivity Report Data' parameters: - in: query name: date description: 'The date of your request in the format "YYYY-MM-DD".' example: '2020-01-01' required: false schema: type: string description: 'The date of your request in the format "YYYY-MM-DD".' example: '2020-01-01' nullable: false - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' nullable: false - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: sort_by_email_volumes description: 'Field Name to sort email volumes by. Defaults to messages_sent_count.' example: messages_sent_count required: false schema: type: string description: 'Field Name to sort email volumes by. Defaults to messages_sent_count.' example: messages_sent_count nullable: false - in: query name: direction_email_volumes description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: sort_by_conversations description: 'Field Name to sort conversations by. Defaults to threads_count.' example: threads_count required: false schema: type: string description: 'Field Name to sort conversations by. Defaults to threads_count.' example: threads_count nullable: false - in: query name: direction_conversations description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: sort_by_average_reply_times description: 'Field Name to sort average reply times by. Defaults to initialTTR.' example: initialTTR required: false schema: type: string description: 'Field Name to sort average reply times by. Defaults to initialTTR.' example: initialTTR nullable: false - in: query name: direction_average_reply_times description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: sort_by_responsiveness description: 'Field Name to sort responsiveness by. Defaults to replies_under_7200.' example: replies_under_7200 required: false schema: type: string description: 'Field Name to sort responsiveness by. Defaults to replies_under_7200.' example: replies_under_7200 nullable: false - in: query name: direction_responsiveness description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: sort_by_activity description: 'Field Name to sort activity by. Defaults to first_activity.' example: first_activity required: false schema: type: string description: 'Field Name to sort activity by. Defaults to first_activity.' example: first_activity nullable: false - in: query name: direction_activity description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: email_volumes: columns: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: messages_received_count label: 'Emails Received' sortable: true visible: true subheading: '0' meta: hasSpark: true tooltip: 'The total number of emails received for this period, regardless of business hours.' headerClass: has-tooltip - field: messages_sent_count label: 'Emails Sent' sortable: true visible: true subheading: '0' meta: hasSpark: true tooltip: 'The total number of emails sent for the period regardless of business hours.' headerClass: has-tooltip - field: messages_sent_replies_percent label: '% Replies Sent' sortable: true visible: true subheading: '0' meta: tooltip: 'The percentage of sent emails that were replies, regardless of business hours.' subheadingPercentage: 0 headerClass: has-tooltip - field: messages_sent_initial_percent label: '% New Emails Sent' sortable: true visible: true subheading: '0' meta: tooltip: 'The percentage of sent emails that were new emails (i.e. not a reply or a forward) regardless of business hours.' subheadingPercentage: 0 headerClass: has-tooltip - field: messages_sent_forwards_percent label: '% Forwards Sent' sortable: true visible: true subheading: '0' meta: tooltip: 'The percentage of sent emails that were emails that were forwards regardless of business hours.' subheadingPercentage: 0 headerClass: has-tooltip - field: messages_sent_follow_ups_percent label: '% Follow-Ups Sent' sortable: true visible: true subheading: '0' meta: tooltip: 'The percentage of sent emails that were emails that were follow-ups regardless of business hours.' subheadingPercentage: 0 headerClass: has-tooltip data: - name: e.paucek@timetoreply.com messages_received_count: display: 0 spark: 'Tue 24th Dec': 0 'Wed 25th Dec': 0 'Thu 26th Dec': 0 'Fri 27th Dec': 0 'Sat 28th Dec': 0 'Sun 29th Dec': 0 'Mon 30th Dec': 0 'Tue 31st Dec': 0 'Wed 1st Jan': 0 messages_sent_count: display: 0 spark: 'Tue 24th Dec': 0 'Wed 25th Dec': 0 'Thu 26th Dec': 0 'Fri 27th Dec': 0 'Sat 28th Dec': 0 'Sun 29th Dec': 0 'Mon 30th Dec': 0 'Tue 31st Dec': 0 'Wed 1st Jan': 0 messages_sent_replies_percent: display: 0 percentage: 0 messages_sent_initial_percent: display: 0 percentage: 0 messages_sent_forwards_percent: display: 0 percentage: 0 messages_sent_follow_ups_percent: display: 0 percentage: 0 - name: d.dietrich@timetoreply.com messages_received_count: display: 0 spark: 'Tue 24th Dec': 0 'Wed 25th Dec': 0 'Thu 26th Dec': 0 'Fri 27th Dec': 0 'Sat 28th Dec': 0 'Sun 29th Dec': 0 'Mon 30th Dec': 0 'Tue 31st Dec': 0 'Wed 1st Jan': 0 messages_sent_count: display: 0 spark: 'Tue 24th Dec': 0 'Wed 25th Dec': 0 'Thu 26th Dec': 0 'Fri 27th Dec': 0 'Sat 28th Dec': 0 'Sun 29th Dec': 0 'Mon 30th Dec': 0 'Tue 31st Dec': 0 'Wed 1st Jan': 0 messages_sent_replies_percent: display: 0 percentage: 0 messages_sent_initial_percent: display: 0 percentage: 0 messages_sent_forwards_percent: display: 0 percentage: 0 messages_sent_follow_ups_percent: display: 0 percentage: 0 default_sort: - messages_sent_count - desc default_sort_direction: desc loading: false per_page: 2 total: 8 page: 1 activity: columns: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: first_activity label: 'Time of First Activity' sortable: true visible: true meta: tooltip: "The time that the first email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)" headerClass: has-tooltip - field: last_activity label: 'Time of Last Activity' sortable: true visible: true meta: tooltip: "The time that the last email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)" headerClass: has-tooltip - field: in_business_hours label: 'Sent Within Business Hours' sortable: true visible: true meta: tooltip: "The total number of emails that were sent during business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)" subheadingPercentage: 0 headerClass: has-tooltip - field: out_business_hours label: 'Sent Outside Business Hours' sortable: true visible: true meta: tooltip: "The total number of emails that were sent outside business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)" subheadingPercentage: 0 headerClass: has-tooltip - field: received_per_hour label: 'Average Emails Received Per Hour' sortable: true visible: true subheading: '0' meta: tooltip: 'The average number of emails that were received by the mailbox per hour (ignoring business hours) for the date you are viewing the report.' headerClass: has-tooltip - field: sent_per_hour label: 'Average Emails Sent Per Hour' sortable: true visible: true subheading: '0' meta: tooltip: 'The average number of emails that were sent by the mailbox per hour (ignoring business hours) for the date you are viewing the report.' headerClass: has-tooltip data: - name: c.streich@timetoreply.com first_activity: N/A last_activity: N/A in_business_hours: display: 0 percentage: 0 out_business_hours: display: 0 percentage: 0 received_per_hour: '0' sent_per_hour: '0' - name: us-support@timetoreply.com first_activity: N/A last_activity: N/A in_business_hours: display: 0 percentage: 0 out_business_hours: display: 0 percentage: 0 received_per_hour: '0' sent_per_hour: '0' default_sort: - first_activity - desc default_sort_direction: desc loading: false per_page: 2 total: 8 page: 1 conversations: columns: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: threads_count label: Conversations sortable: true visible: true subheading: '0' meta: tooltip: 'The total number of conversations (or email threads) that each mailbox was part of for the date range you are viewing. A conversation is a group of emails received and sent that all form part of the same thread.' headerClass: has-tooltip - field: threads_inbound label: 'Inbound Conversations' sortable: true visible: true subheading: '0' meta: tooltip: 'The number of conversations that were started by someone outside of your company, i.e. the first email in the conversation was from someone outside of your company.' subheadingPercentage: 0 headerClass: has-tooltip - field: threads_outbound label: 'Outbound Conversations' sortable: true visible: true subheading: '0' meta: tooltip: 'The number of conversations that were started by someone in your company, i.e. the first email in the conversation was from someone inside of your company to someone external to your company.' subheadingPercentage: 0 headerClass: has-tooltip - field: threads_internal label: 'Internal Conversations' sortable: true visible: true subheading: '0' meta: tooltip: 'The number of conversations where all participants have been in your company.' subheadingPercentage: 0 headerClass: has-tooltip - field: threads_await_agent label: 'Conversations waiting for a reply' sortable: true visible: true subheading: '0' meta: tooltip: 'The last email was from someone external, so the ball''s in your court to reply. For better accuracy, this should be used in conjunction with our "close conversations" function that allows you to mark conversations that have been completed or no longer require a reply as "closed".' subheadingPercentage: 0 headerClass: has-tooltip cellClass: has-background-white-ter - field: threads_closed label: 'Conversations closed' sortable: true visible: true subheading: '0' meta: tooltip: 'The number of conversations that the mailbox that you are viewing has been part of that have been marked as "closed" using our "close conversations" functionality. You can find this under TOOLS > SETTINGS > COMPANY > CLOSE CONVERSATION SETTINGS' subheadingPercentage: 0 headerClass: has-tooltip cellClass: has-background-white-ter data: - name: e.paucek@timetoreply.com threads_count: 0 threads_inbound: display: 0 percentage: 0 threads_outbound: display: 0 percentage: 0 threads_internal: display: 0 percentage: 0 threads_await_agent: display: 0 percentage: 0 threads_closed: display: 0 percentage: 0 - name: d.dietrich@timetoreply.com threads_count: 0 threads_inbound: display: 0 percentage: 0 threads_outbound: display: 0 percentage: 0 threads_internal: display: 0 percentage: 0 threads_await_agent: display: 0 percentage: 0 threads_closed: display: 0 percentage: 0 default_sort: - threads_count - desc default_sort_direction: desc loading: false per_page: 2 total: 8 page: 1 average_reply_times: columns: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: initialTTR7Days label: '7 day avg. First Reply Time' centered: true sortable: true visible: true subheading: N/A meta: tooltip: 'This is your average First Reply time for the last 7 days prior to the date you have selected for the report.' headerClass: has-tooltip - field: initialTTR label: 'Current avg. First Reply Time' centered: true sortable: true visible: true subheading: N/A meta: hasComparison: true tooltip: 'The average First Reply Time is the average time it takes to reply to the first email in a new email conversation. It only looks at the first reply that goes back to the conversation starter, the first "from". This average takes business hours into account and only calculates the time that has elapsed during business hours when calculating the average.' headerClass: has-tooltip - field: overallTTR7Days label: '7 days avg. Overall Reply Time' centered: true sortable: true visible: true subheading: N/A meta: tooltip: 'This is your average overall reply time for the last 7 days prior to the date you have selected for this report.' headerClass: has-tooltip - field: overallTTR label: 'Current avg. Overall Reply Time' centered: true sortable: true visible: true subheading: N/A meta: hasComparison: true tooltip: 'The average Overall Reply Time is the average time it takes to reply to any email. First and all subsequent replies are included in the avg. Overall Reply Time. This average takes business hours into account, and only calculates the time that has elapsed during business hours when calculating the average.' headerClass: has-tooltip data: - name: e.paucek@timetoreply.com initialTTR7Days: N/A initialTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true overallTTR7Days: N/A overallTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true - name: d.dietrich@timetoreply.com initialTTR7Days: N/A initialTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true overallTTR7Days: N/A overallTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true default_sort: - initialTTR - desc default_sort_direction: asc loading: false per_page: 2 total: 8 page: 1 responsiveness: columns: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: replies_count label: 'Replies Sent' sortable: true visible: true subheading: '0' meta: tooltip: 'The total replies that were sent (used to calculate reply times), regardless of business hours.' headerClass: has-tooltip - field: replies_under_1800 label: 'Replies under 30m:0s' sortable: true visible: true subheading: N/A meta: tooltip: 'Percentage of replies that happened in under 30m:0s (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip - field: replies_under_3600 label: 'Replies under 1h:0m' sortable: true visible: true subheading: N/A meta: tooltip: 'Percentage of replies that happened in under 1h:0m (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip - field: replies_under_7200 label: 'Replies under 2h:0m' sortable: true visible: true subheading: N/A meta: tooltip: 'Percentage of replies that happened in under 2h:0m (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip - field: replies_under_14400 label: 'Replies under 4h:0m' sortable: true visible: true subheading: N/A meta: tooltip: 'Percentage of replies that happened in under 4h:0m (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip data: - name: e.paucek@timetoreply.com replies_count: 0 replies_under_1800: display: 0 percentage: 0 replies_under_3600: display: 0 percentage: 0 replies_under_7200: display: 0 percentage: 0 replies_under_14400: display: 0 percentage: 0 - name: d.dietrich@timetoreply.com replies_count: 0 replies_under_1800: display: 0 percentage: 0 replies_under_3600: display: 0 percentage: 0 replies_under_7200: display: 0 percentage: 0 replies_under_14400: display: 0 percentage: 0 default_sort: - replies_under_7200 - desc default_sort_direction: desc loading: false per_page: 2 total: 8 page: 1 stats: threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_replies_from_agents: 0 have_no_replies_from_agents: 0 completionRatio: ratio: 0 numerator: null denominator: null handledRate: rate: 0 numerator: null denominator: null top_labels: '' messages_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 labels: total: 0 list: [] messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 avg_wait: N/A avg_wait_raw: 0 avg_first_wait: N/A avg_first_wait_raw: 0 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A dailyStats: [] type: stats page: 1 total: 8 args: model: icon: building id: null model_type: Internal name: 'My Company' value: 'My Company' modelCom: id: 1 name: 'Top Revenue Customers' email_usernames: - zzulauf@bechtelar.com - rita.eichmann@thiel.com - durgan.jenifer@lakin.net - fritz87@waelchi.com - vesta12@batz.info - green.brooklyn@konopelski.com - dominic28@botsford.com - norberto.johns@legros.com - kristoffer27@dietrich.biz - koepp.erika@koelpin.org - dimitri94@crooks.com - swaniawski.trevor@crona.com - conrad.wolf@goodwin.com - newell.krajcik@hilpert.com - zprohaska@rempel.org - legros.noelia@nader.com - icie.rutherford@hane.com - nrobel@shields.biz - eankunding@stiedemann.info - brekke.felipa@towne.info - lswaniawski@jones.com - conn.alessandra@kub.com - jast.missouri@harvey.com - block.cecelia@parker.info - olen.littel@tillman.com - pollich.brionna@hoeger.com - yvette20@yahoo.com - destin22@fadel.com - jhermann@langworth.org - closed@timetoreply.com - coralie.torphy@watsica.com - fmorar@mclaughlin.net - hilton.eichmann@schiller.net - langosh.savanah@hotmail.com - hane.eulah@jast.com - hrodriguez@reilly.net - amacejkovic@mills.com - lola44@tromp.org - amely.schoen@weber.com - jess54@tremblay.biz - cummings.patience@bayer.info - schuster.rod@hammes.com - davis.dejuan@turcotte.com - medhurst.leopold@price.com - jevon.dicki@bogan.org - gadams@wehner.info - perry.ortiz@corwin.com - kassulke.malachi@ward.com - anabel.bednar@leffler.com - mkling@kreiger.biz - joey25@hotmail.com - lebsack.joseph@runte.net - keeling.asa@tromp.com - fritsch.ernie@frami.biz - selena.morissette@hirthe.com - elwin78@donnelly.biz - rahsaan.gerlach@armstrong.com - vmarvin@buckridge.com - earline.padberg@ernser.com - douglas23@moen.com - harber.robert@feeney.com - robb36@terry.com - laury.carter@glover.com - berry44@ward.com - jaylon45@abernathy.com - bruen.dennis@medhurst.com - mayer.jena@oconnell.net - jonathon92@tremblay.com - karli16@morissette.org - jack.watsica@thompson.com - kemmer.chaz@hill.com - selena05@rempel.net - timmothy.hayes@goodwin.biz - cruz28@murphy.com - tromp.isabelle@oreilly.biz - prath@pouros.org - clegros@kling.com - prosacco.eldridge@ferry.com - arnaldo24@walter.org - xrussel@hayes.com - ebert.frederique@hessel.com - josefina.bradtke@koelpin.com - dach.francis@abshire.net - jamil.bogan@gerlach.com - frederique08@kiehn.info - friesen.ryan@nikolaus.com - pietro.gerlach@marquardt.com - zemlak.alvera@price.com - mabernathy@johns.com - cfeest@corwin.com - tgreenholt@hintz.com - espencer@franecki.com - peyton37@aufderhar.info - carter.lauriane@schuster.info - conn.cooper@vandervort.com - jboehm@becker.info - douglas.imogene@langosh.info - owilliamson@skiles.biz - eshields@schroeder.biz - ysteuber@lueilwitz.com - rath.antonette@metz.info - pschaefer@schaefer.net - josue71@lesch.net - franecki.reva@gottlieb.net - blick.laurence@heller.net - anthony.batz@runolfsson.com - tjerde@watsica.com - hschulist@monahan.org - feest.sheila@jakubowski.com - elehner@gmail.com - bhermann@mcdermott.com - qjohns@walter.com - ricardo.stark@rippin.com - vpagac@mayert.com - melody.labadie@johnston.com - vpollich@huel.com - fay.adella@johnston.com - irving.zemlak@daugherty.com - predovic.rachel@murray.biz - christy15@franecki.org - julien27@jaskolski.com - obie.mills@crooks.com - trent80@fay.com - ned57@conroy.net - hauck.dahlia@baumbach.org - nova.runolfsson@weissnat.info - nemard@hotmail.com - emmerich.amira@skiles.com - moen.freda@stoltenberg.net - uriel16@hotmail.com - alejandra.mills@blick.com - josue57@franecki.org - upton.ryder@tremblay.com - deion.schowalter@fisher.com - elfrieda.hahn@heathcote.net - darian.haley@dicki.biz - marta.prosacco@treutel.com - davin43@braun.com - yullrich@parisian.org - bernhard.josephine@keeling.com - rashad.bode@lemke.com - tyra.altenwerth@swaniawski.com - lrosenbaum@kirlin.net - kayli.homenick@mann.biz - gene.reilly@kassulke.info - bulah.parker@hotmail.com - tjohns@lindgren.net - hank.lakin@blick.info - marco88@keebler.org - schmitt.albert@gmail.com - watsica.valerie@bergstrom.com - harris.ruthie@cruickshank.com - max.crona@block.com - zstokes@konopelski.com - ahmed68@beatty.com - mya86@langworth.com - rcruickshank@koelpin.com - xmills@bernier.net - qsawayn@torp.com - omari56@hotmail.com - hertha.crooks@koss.com - bulah.erdman@bartell.com - vkerluke@hilpert.com - ujakubowski@kreiger.info - gregoria.kozey@raynor.com - hickle.frida@crona.com - brekke.kurt@raynor.com - anibal.weissnat@schoen.com - shayne89@schamberger.net - yhuel@fritsch.com - rdavis@dooley.biz - skiles.albertha@murphy.org - clara.wisoky@feeney.com - susan23@jaskolski.com - brekke.arely@bashirian.net - johnnie.hammes@bogisich.com - hrunolfsdottir@powlowski.net - rubye12@champlin.com - mya.altenwerth@yahoo.com - lesch.ladarius@haley.info - qcasper@mayert.com - norberto43@abshire.com - erika.deckow@crooks.org - gottlieb.kelley@gmail.com - monte64@yost.info - wpowlowski@mueller.net - angelica.hane@lesch.com - frederique83@kozey.com - frodriguez@gmail.com - emard.myron@schaefer.org - verna.gibson@grady.com - russel.hunter@homenick.net - carlos19@gorczany.com - rodolfo.kemmer@cole.com - philip.lynch@crooks.com - neil64@haley.org - mertz.earnest@runolfsson.com - sylvia95@hamill.com - alexandre.okeefe@gutkowski.com - fconsidine@okon.info - nolan.garret@barrows.com - vonrueden.lucas@oberbrunner.com - hschaefer@frami.com - herbert.gerhold@hermiston.biz - cronin.candace@dickinson.net - giovanna97@jerde.info - price.sammy@gmail.com - lora.harris@will.info - xnienow@hilpert.com - vmorissette@lind.com - mmcclure@altenwerth.com - hilda.buckridge@bartell.com - lubowitz.lucile@king.com - kirlin.hermann@gislason.com - boris.roob@von.com - macie37@hotmail.com - hweissnat@altenwerth.com - kendall.rath@christiansen.com - von.baby@hotmail.com - ellie09@stroman.com - candido67@stamm.com - bonnie13@stiedemann.com - shana.tillman@gibson.com - mazie42@jacobson.biz - glenna49@reichert.info - twila.wuckert@sanford.com - fcrist@kautzer.info - cremin.kelley@dickens.biz - emmanuel.robel@yahoo.com - cormier.annalise@altenwerth.biz - derek.aufderhar@oconnell.info - pokeefe@conroy.org - imurazik@jenkins.org - casper.sage@yahoo.com - schaden.kali@turner.com - marianna.cummings@hotmail.com - luella16@gmail.com - anderson.rowan@hotmail.com - klind@quigley.net - deborah.hilpert@gleichner.biz - maximus.sipes@ferry.biz - king.dixie@hammes.org - hessel.elinore@hagenes.com - mfritsch@pacocha.com - cvolkman@fahey.com customer_domains: - schulist.com - hackett.com - gislason.com - baumbach.net - walter.net - bins.com - botsford.net - breitenberg.com - stracke.com - raynor.org - mann.com - mayert.net - bogan.org - rempel.com - schimmel.com - hermiston.com - cassin.net - reilly.com - kertzmann.com - yahoo.com - kunde.net - stroman.org - volkman.com - willms.info - parker.net - vonrueden.com - lowe.biz - gmail.com - schuster.com - marks.biz - glover.info - abbott.info - koch.com - bins.org - mills.org - howe.com - raynor.biz - hayes.info - prohaska.org - haley.biz - heathcote.info - lesch.net - spencer.com - sipes.org - cruickshank.org - koepp.org - gutmann.com - ondricka.com - kuhlman.net - hane.biz - braun.net - bartell.info - rodriguez.com - zboncak.info - ferry.com - conn.biz - rath.com - brakus.com - hudson.com - zulauf.com - schiller.com - block.com - doyle.com - schumm.com - hotmail.com - barton.com - damore.com - zieme.com - turner.org - herzog.org - brakus.net - altenwerth.com - lowe.org - cremin.com - gottlieb.com - buckridge.org - becker.com - fritsch.com - bauch.org - west.info - kilback.biz - beatty.net - larson.org - bashirian.com - vonrueden.org - hammes.com - kovacek.org - kessler.com - schumm.info - considine.com - conroy.com - ferry.biz - donnelly.org - mitchell.com - kling.info - pacocha.org - schulist.net - morissette.org - witting.com - ohara.biz - kuhlman.info - ferry.net - pfeffer.info - barrows.info - hilpert.org - denesik.com - block.biz - block.net - torphy.com - kuhlman.com - champlin.info - jerde.com - becker.net - lueilwitz.info - schmeler.net - boyle.com - moore.com - monahan.net - braun.org - mante.com - yundt.com - hessel.info - walter.org - ondricka.org - pollich.com - gleichner.info - schmidt.com - tromp.net - hauck.org - leffler.com - langosh.org - hand.biz - sipes.com - beer.info - mraz.com - witting.net - watsica.com - heaney.com - ritchie.com - christiansen.com - welch.com - hamill.com - little.biz - kozey.com - will.com - collier.net - bartoletti.com - kilback.com - rogahn.net - conroy.net - erdman.com - corkery.com - ledner.com - kautzer.com - pfannerstill.com - pfeffer.com - ruecker.net - rosenbaum.net - kutch.com - wyman.com - oberbrunner.com - langosh.com - bailey.com - maggio.net - gibson.biz - pagac.com - hilpert.biz - maggio.biz - okon.info - shields.net - casper.com - armstrong.biz - ohara.com - deckow.net - morar.com - hills.org - bernier.org - luettgen.com - dickinson.com - kovacek.net - feeney.org - zemlak.com - skiles.com - dibbert.info - lynch.biz - haag.net - schinner.biz - hyatt.net - prosacco.com - kuvalis.com - bosco.com - armstrong.net - goodwin.org - koelpin.com - heaney.biz - grant.biz - farrell.info - kutch.net - paucek.biz - jones.info - adams.net - rodriguez.biz - trantow.com - braun.com - hill.com - durgan.com - collier.com - goldner.com - walker.org model_type: 'Contact Group' icon: user-friends properties: email_volumes: type: object properties: columns: type: array example: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: messages_received_count label: 'Emails Received' sortable: true visible: true subheading: '0' meta: hasSpark: true tooltip: 'The total number of emails received for this period, regardless of business hours.' headerClass: has-tooltip - field: messages_sent_count label: 'Emails Sent' sortable: true visible: true subheading: '0' meta: hasSpark: true tooltip: 'The total number of emails sent for the period regardless of business hours.' headerClass: has-tooltip - field: messages_sent_replies_percent label: '% Replies Sent' sortable: true visible: true subheading: '0' meta: tooltip: 'The percentage of sent emails that were replies, regardless of business hours.' subheadingPercentage: 0 headerClass: has-tooltip - field: messages_sent_initial_percent label: '% New Emails Sent' sortable: true visible: true subheading: '0' meta: tooltip: 'The percentage of sent emails that were new emails (i.e. not a reply or a forward) regardless of business hours.' subheadingPercentage: 0 headerClass: has-tooltip - field: messages_sent_forwards_percent label: '% Forwards Sent' sortable: true visible: true subheading: '0' meta: tooltip: 'The percentage of sent emails that were emails that were forwards regardless of business hours.' subheadingPercentage: 0 headerClass: has-tooltip - field: messages_sent_follow_ups_percent label: '% Follow-Ups Sent' sortable: true visible: true subheading: '0' meta: tooltip: 'The percentage of sent emails that were emails that were follow-ups regardless of business hours.' subheadingPercentage: 0 headerClass: has-tooltip items: type: object properties: field: type: string example: name label: type: string example: Mailbox sortable: type: boolean example: true visible: type: boolean example: true subheading: type: string example: 'Overall:' meta: type: object properties: hasEmails: type: boolean example: true tooltip: type: string example: "These are the email accounts you're currently tracking." headerClass: type: string example: has-tooltip data: type: array example: - name: e.paucek@timetoreply.com messages_received_count: display: 0 spark: 'Tue 24th Dec': 0 'Wed 25th Dec': 0 'Thu 26th Dec': 0 'Fri 27th Dec': 0 'Sat 28th Dec': 0 'Sun 29th Dec': 0 'Mon 30th Dec': 0 'Tue 31st Dec': 0 'Wed 1st Jan': 0 messages_sent_count: display: 0 spark: 'Tue 24th Dec': 0 'Wed 25th Dec': 0 'Thu 26th Dec': 0 'Fri 27th Dec': 0 'Sat 28th Dec': 0 'Sun 29th Dec': 0 'Mon 30th Dec': 0 'Tue 31st Dec': 0 'Wed 1st Jan': 0 messages_sent_replies_percent: display: 0 percentage: 0 messages_sent_initial_percent: display: 0 percentage: 0 messages_sent_forwards_percent: display: 0 percentage: 0 messages_sent_follow_ups_percent: display: 0 percentage: 0 - name: d.dietrich@timetoreply.com messages_received_count: display: 0 spark: 'Tue 24th Dec': 0 'Wed 25th Dec': 0 'Thu 26th Dec': 0 'Fri 27th Dec': 0 'Sat 28th Dec': 0 'Sun 29th Dec': 0 'Mon 30th Dec': 0 'Tue 31st Dec': 0 'Wed 1st Jan': 0 messages_sent_count: display: 0 spark: 'Tue 24th Dec': 0 'Wed 25th Dec': 0 'Thu 26th Dec': 0 'Fri 27th Dec': 0 'Sat 28th Dec': 0 'Sun 29th Dec': 0 'Mon 30th Dec': 0 'Tue 31st Dec': 0 'Wed 1st Jan': 0 messages_sent_replies_percent: display: 0 percentage: 0 messages_sent_initial_percent: display: 0 percentage: 0 messages_sent_forwards_percent: display: 0 percentage: 0 messages_sent_follow_ups_percent: display: 0 percentage: 0 items: type: object properties: name: type: string example: e.paucek@timetoreply.com messages_received_count: type: object properties: display: type: integer example: 0 spark: type: object properties: 'Tue 24th Dec': type: integer example: 0 'Wed 25th Dec': type: integer example: 0 'Thu 26th Dec': type: integer example: 0 'Fri 27th Dec': type: integer example: 0 'Sat 28th Dec': type: integer example: 0 'Sun 29th Dec': type: integer example: 0 'Mon 30th Dec': type: integer example: 0 'Tue 31st Dec': type: integer example: 0 'Wed 1st Jan': type: integer example: 0 messages_sent_count: type: object properties: display: type: integer example: 0 spark: type: object properties: 'Tue 24th Dec': type: integer example: 0 'Wed 25th Dec': type: integer example: 0 'Thu 26th Dec': type: integer example: 0 'Fri 27th Dec': type: integer example: 0 'Sat 28th Dec': type: integer example: 0 'Sun 29th Dec': type: integer example: 0 'Mon 30th Dec': type: integer example: 0 'Tue 31st Dec': type: integer example: 0 'Wed 1st Jan': type: integer example: 0 messages_sent_replies_percent: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 messages_sent_initial_percent: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 messages_sent_forwards_percent: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 messages_sent_follow_ups_percent: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 default_sort: type: array example: - messages_sent_count - desc items: type: string default_sort_direction: type: string example: desc loading: type: boolean example: false per_page: type: integer example: 2 total: type: integer example: 8 page: type: integer example: 1 activity: type: object properties: columns: type: array example: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: first_activity label: 'Time of First Activity' sortable: true visible: true meta: tooltip: "The time that the first email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)" headerClass: has-tooltip - field: last_activity label: 'Time of Last Activity' sortable: true visible: true meta: tooltip: "The time that the last email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)" headerClass: has-tooltip - field: in_business_hours label: 'Sent Within Business Hours' sortable: true visible: true meta: tooltip: "The total number of emails that were sent during business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)" subheadingPercentage: 0 headerClass: has-tooltip - field: out_business_hours label: 'Sent Outside Business Hours' sortable: true visible: true meta: tooltip: "The total number of emails that were sent outside business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)" subheadingPercentage: 0 headerClass: has-tooltip - field: received_per_hour label: 'Average Emails Received Per Hour' sortable: true visible: true subheading: '0' meta: tooltip: 'The average number of emails that were received by the mailbox per hour (ignoring business hours) for the date you are viewing the report.' headerClass: has-tooltip - field: sent_per_hour label: 'Average Emails Sent Per Hour' sortable: true visible: true subheading: '0' meta: tooltip: 'The average number of emails that were sent by the mailbox per hour (ignoring business hours) for the date you are viewing the report.' headerClass: has-tooltip items: type: object properties: field: type: string example: name label: type: string example: Mailbox sortable: type: boolean example: true visible: type: boolean example: true subheading: type: string example: 'Overall:' meta: type: object properties: hasEmails: type: boolean example: true tooltip: type: string example: "These are the email accounts you're currently tracking." headerClass: type: string example: has-tooltip data: type: array example: - name: c.streich@timetoreply.com first_activity: N/A last_activity: N/A in_business_hours: display: 0 percentage: 0 out_business_hours: display: 0 percentage: 0 received_per_hour: '0' sent_per_hour: '0' - name: us-support@timetoreply.com first_activity: N/A last_activity: N/A in_business_hours: display: 0 percentage: 0 out_business_hours: display: 0 percentage: 0 received_per_hour: '0' sent_per_hour: '0' items: type: object properties: name: type: string example: c.streich@timetoreply.com first_activity: type: string example: N/A last_activity: type: string example: N/A in_business_hours: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 out_business_hours: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 received_per_hour: type: string example: '0' sent_per_hour: type: string example: '0' default_sort: type: array example: - first_activity - desc items: type: string default_sort_direction: type: string example: desc loading: type: boolean example: false per_page: type: integer example: 2 total: type: integer example: 8 page: type: integer example: 1 conversations: type: object properties: columns: type: array example: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: threads_count label: Conversations sortable: true visible: true subheading: '0' meta: tooltip: 'The total number of conversations (or email threads) that each mailbox was part of for the date range you are viewing. A conversation is a group of emails received and sent that all form part of the same thread.' headerClass: has-tooltip - field: threads_inbound label: 'Inbound Conversations' sortable: true visible: true subheading: '0' meta: tooltip: 'The number of conversations that were started by someone outside of your company, i.e. the first email in the conversation was from someone outside of your company.' subheadingPercentage: 0 headerClass: has-tooltip - field: threads_outbound label: 'Outbound Conversations' sortable: true visible: true subheading: '0' meta: tooltip: 'The number of conversations that were started by someone in your company, i.e. the first email in the conversation was from someone inside of your company to someone external to your company.' subheadingPercentage: 0 headerClass: has-tooltip - field: threads_internal label: 'Internal Conversations' sortable: true visible: true subheading: '0' meta: tooltip: 'The number of conversations where all participants have been in your company.' subheadingPercentage: 0 headerClass: has-tooltip - field: threads_await_agent label: 'Conversations waiting for a reply' sortable: true visible: true subheading: '0' meta: tooltip: 'The last email was from someone external, so the ball''s in your court to reply. For better accuracy, this should be used in conjunction with our "close conversations" function that allows you to mark conversations that have been completed or no longer require a reply as "closed".' subheadingPercentage: 0 headerClass: has-tooltip cellClass: has-background-white-ter - field: threads_closed label: 'Conversations closed' sortable: true visible: true subheading: '0' meta: tooltip: 'The number of conversations that the mailbox that you are viewing has been part of that have been marked as "closed" using our "close conversations" functionality. You can find this under TOOLS > SETTINGS > COMPANY > CLOSE CONVERSATION SETTINGS' subheadingPercentage: 0 headerClass: has-tooltip cellClass: has-background-white-ter items: type: object properties: field: type: string example: name label: type: string example: Mailbox sortable: type: boolean example: true visible: type: boolean example: true subheading: type: string example: 'Overall:' meta: type: object properties: hasEmails: type: boolean example: true tooltip: type: string example: "These are the email accounts you're currently tracking." headerClass: type: string example: has-tooltip data: type: array example: - name: e.paucek@timetoreply.com threads_count: 0 threads_inbound: display: 0 percentage: 0 threads_outbound: display: 0 percentage: 0 threads_internal: display: 0 percentage: 0 threads_await_agent: display: 0 percentage: 0 threads_closed: display: 0 percentage: 0 - name: d.dietrich@timetoreply.com threads_count: 0 threads_inbound: display: 0 percentage: 0 threads_outbound: display: 0 percentage: 0 threads_internal: display: 0 percentage: 0 threads_await_agent: display: 0 percentage: 0 threads_closed: display: 0 percentage: 0 items: type: object properties: name: type: string example: e.paucek@timetoreply.com threads_count: type: integer example: 0 threads_inbound: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 threads_outbound: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 threads_internal: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 threads_await_agent: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 threads_closed: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 default_sort: type: array example: - threads_count - desc items: type: string default_sort_direction: type: string example: desc loading: type: boolean example: false per_page: type: integer example: 2 total: type: integer example: 8 page: type: integer example: 1 average_reply_times: type: object properties: columns: type: array example: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: initialTTR7Days label: '7 day avg. First Reply Time' centered: true sortable: true visible: true subheading: N/A meta: tooltip: 'This is your average First Reply time for the last 7 days prior to the date you have selected for the report.' headerClass: has-tooltip - field: initialTTR label: 'Current avg. First Reply Time' centered: true sortable: true visible: true subheading: N/A meta: hasComparison: true tooltip: 'The average First Reply Time is the average time it takes to reply to the first email in a new email conversation. It only looks at the first reply that goes back to the conversation starter, the first "from". This average takes business hours into account and only calculates the time that has elapsed during business hours when calculating the average.' headerClass: has-tooltip - field: overallTTR7Days label: '7 days avg. Overall Reply Time' centered: true sortable: true visible: true subheading: N/A meta: tooltip: 'This is your average overall reply time for the last 7 days prior to the date you have selected for this report.' headerClass: has-tooltip - field: overallTTR label: 'Current avg. Overall Reply Time' centered: true sortable: true visible: true subheading: N/A meta: hasComparison: true tooltip: 'The average Overall Reply Time is the average time it takes to reply to any email. First and all subsequent replies are included in the avg. Overall Reply Time. This average takes business hours into account, and only calculates the time that has elapsed during business hours when calculating the average.' headerClass: has-tooltip items: type: object properties: field: type: string example: name label: type: string example: Mailbox sortable: type: boolean example: true visible: type: boolean example: true subheading: type: string example: 'Overall:' meta: type: object properties: hasEmails: type: boolean example: true tooltip: type: string example: "These are the email accounts you're currently tracking." headerClass: type: string example: has-tooltip data: type: array example: - name: e.paucek@timetoreply.com initialTTR7Days: N/A initialTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true overallTTR7Days: N/A overallTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true - name: d.dietrich@timetoreply.com initialTTR7Days: N/A initialTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true overallTTR7Days: N/A overallTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true items: type: object properties: name: type: string example: e.paucek@timetoreply.com initialTTR7Days: type: string example: N/A initialTTR: type: object properties: display: type: string example: N/A comparison: type: object properties: value: type: string example: N/A improved: type: boolean example: true separatedColumns: type: boolean example: true overallTTR7Days: type: string example: N/A overallTTR: type: object properties: display: type: string example: N/A comparison: type: object properties: value: type: string example: N/A improved: type: boolean example: true separatedColumns: type: boolean example: true default_sort: type: array example: - initialTTR - desc items: type: string default_sort_direction: type: string example: asc loading: type: boolean example: false per_page: type: integer example: 2 total: type: integer example: 8 page: type: integer example: 1 responsiveness: type: object properties: columns: type: array example: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: replies_count label: 'Replies Sent' sortable: true visible: true subheading: '0' meta: tooltip: 'The total replies that were sent (used to calculate reply times), regardless of business hours.' headerClass: has-tooltip - field: replies_under_1800 label: 'Replies under 30m:0s' sortable: true visible: true subheading: N/A meta: tooltip: 'Percentage of replies that happened in under 30m:0s (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip - field: replies_under_3600 label: 'Replies under 1h:0m' sortable: true visible: true subheading: N/A meta: tooltip: 'Percentage of replies that happened in under 1h:0m (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip - field: replies_under_7200 label: 'Replies under 2h:0m' sortable: true visible: true subheading: N/A meta: tooltip: 'Percentage of replies that happened in under 2h:0m (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip - field: replies_under_14400 label: 'Replies under 4h:0m' sortable: true visible: true subheading: N/A meta: tooltip: 'Percentage of replies that happened in under 4h:0m (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip items: type: object properties: field: type: string example: name label: type: string example: Mailbox sortable: type: boolean example: true visible: type: boolean example: true subheading: type: string example: 'Overall:' meta: type: object properties: hasEmails: type: boolean example: true tooltip: type: string example: "These are the email accounts you're currently tracking." headerClass: type: string example: has-tooltip data: type: array example: - name: e.paucek@timetoreply.com replies_count: 0 replies_under_1800: display: 0 percentage: 0 replies_under_3600: display: 0 percentage: 0 replies_under_7200: display: 0 percentage: 0 replies_under_14400: display: 0 percentage: 0 - name: d.dietrich@timetoreply.com replies_count: 0 replies_under_1800: display: 0 percentage: 0 replies_under_3600: display: 0 percentage: 0 replies_under_7200: display: 0 percentage: 0 replies_under_14400: display: 0 percentage: 0 items: type: object properties: name: type: string example: e.paucek@timetoreply.com replies_count: type: integer example: 0 replies_under_1800: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 replies_under_3600: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 replies_under_7200: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 replies_under_14400: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 default_sort: type: array example: - replies_under_7200 - desc items: type: string default_sort_direction: type: string example: desc loading: type: boolean example: false per_page: type: integer example: 2 total: type: integer example: 8 page: type: integer example: 1 stats: type: object properties: threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_replies_from_agents: type: integer example: 0 have_no_replies_from_agents: type: integer example: 0 completionRatio: type: object properties: ratio: type: integer example: 0 numerator: type: string example: null denominator: type: string example: null handledRate: type: object properties: rate: type: integer example: 0 numerator: type: string example: null denominator: type: string example: null top_labels: type: string example: '' messages_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 labels: type: object properties: total: type: integer example: 0 list: type: array example: [] messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 avg_wait: type: string example: N/A avg_wait_raw: type: integer example: 0 avg_first_wait: type: string example: N/A avg_first_wait_raw: type: integer example: 0 sent: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A dailyStats: type: array example: [] type: type: string example: stats page: type: integer example: 1 total: type: integer example: 8 args: type: object properties: model: type: object properties: icon: type: string example: building id: type: string example: null model_type: type: string example: Internal name: type: string example: 'My Company' value: type: string example: 'My Company' modelCom: type: object properties: id: type: integer example: 1 name: type: string example: 'Top Revenue Customers' email_usernames: type: array example: - zzulauf@bechtelar.com - rita.eichmann@thiel.com - durgan.jenifer@lakin.net - fritz87@waelchi.com - vesta12@batz.info - green.brooklyn@konopelski.com - dominic28@botsford.com - norberto.johns@legros.com - kristoffer27@dietrich.biz - koepp.erika@koelpin.org - dimitri94@crooks.com - swaniawski.trevor@crona.com - conrad.wolf@goodwin.com - newell.krajcik@hilpert.com - zprohaska@rempel.org - legros.noelia@nader.com - icie.rutherford@hane.com - nrobel@shields.biz - eankunding@stiedemann.info - brekke.felipa@towne.info - lswaniawski@jones.com - conn.alessandra@kub.com - jast.missouri@harvey.com - block.cecelia@parker.info - olen.littel@tillman.com - pollich.brionna@hoeger.com - yvette20@yahoo.com - destin22@fadel.com - jhermann@langworth.org - closed@timetoreply.com - coralie.torphy@watsica.com - fmorar@mclaughlin.net - hilton.eichmann@schiller.net - langosh.savanah@hotmail.com - hane.eulah@jast.com - hrodriguez@reilly.net - amacejkovic@mills.com - lola44@tromp.org - amely.schoen@weber.com - jess54@tremblay.biz - cummings.patience@bayer.info - schuster.rod@hammes.com - davis.dejuan@turcotte.com - medhurst.leopold@price.com - jevon.dicki@bogan.org - gadams@wehner.info - perry.ortiz@corwin.com - kassulke.malachi@ward.com - anabel.bednar@leffler.com - mkling@kreiger.biz - joey25@hotmail.com - lebsack.joseph@runte.net - keeling.asa@tromp.com - fritsch.ernie@frami.biz - selena.morissette@hirthe.com - elwin78@donnelly.biz - rahsaan.gerlach@armstrong.com - vmarvin@buckridge.com - earline.padberg@ernser.com - douglas23@moen.com - harber.robert@feeney.com - robb36@terry.com - laury.carter@glover.com - berry44@ward.com - jaylon45@abernathy.com - bruen.dennis@medhurst.com - mayer.jena@oconnell.net - jonathon92@tremblay.com - karli16@morissette.org - jack.watsica@thompson.com - kemmer.chaz@hill.com - selena05@rempel.net - timmothy.hayes@goodwin.biz - cruz28@murphy.com - tromp.isabelle@oreilly.biz - prath@pouros.org - clegros@kling.com - prosacco.eldridge@ferry.com - arnaldo24@walter.org - xrussel@hayes.com - ebert.frederique@hessel.com - josefina.bradtke@koelpin.com - dach.francis@abshire.net - jamil.bogan@gerlach.com - frederique08@kiehn.info - friesen.ryan@nikolaus.com - pietro.gerlach@marquardt.com - zemlak.alvera@price.com - mabernathy@johns.com - cfeest@corwin.com - tgreenholt@hintz.com - espencer@franecki.com - peyton37@aufderhar.info - carter.lauriane@schuster.info - conn.cooper@vandervort.com - jboehm@becker.info - douglas.imogene@langosh.info - owilliamson@skiles.biz - eshields@schroeder.biz - ysteuber@lueilwitz.com - rath.antonette@metz.info - pschaefer@schaefer.net - josue71@lesch.net - franecki.reva@gottlieb.net - blick.laurence@heller.net - anthony.batz@runolfsson.com - tjerde@watsica.com - hschulist@monahan.org - feest.sheila@jakubowski.com - elehner@gmail.com - bhermann@mcdermott.com - qjohns@walter.com - ricardo.stark@rippin.com - vpagac@mayert.com - melody.labadie@johnston.com - vpollich@huel.com - fay.adella@johnston.com - irving.zemlak@daugherty.com - predovic.rachel@murray.biz - christy15@franecki.org - julien27@jaskolski.com - obie.mills@crooks.com - trent80@fay.com - ned57@conroy.net - hauck.dahlia@baumbach.org - nova.runolfsson@weissnat.info - nemard@hotmail.com - emmerich.amira@skiles.com - moen.freda@stoltenberg.net - uriel16@hotmail.com - alejandra.mills@blick.com - josue57@franecki.org - upton.ryder@tremblay.com - deion.schowalter@fisher.com - elfrieda.hahn@heathcote.net - darian.haley@dicki.biz - marta.prosacco@treutel.com - davin43@braun.com - yullrich@parisian.org - bernhard.josephine@keeling.com - rashad.bode@lemke.com - tyra.altenwerth@swaniawski.com - lrosenbaum@kirlin.net - kayli.homenick@mann.biz - gene.reilly@kassulke.info - bulah.parker@hotmail.com - tjohns@lindgren.net - hank.lakin@blick.info - marco88@keebler.org - schmitt.albert@gmail.com - watsica.valerie@bergstrom.com - harris.ruthie@cruickshank.com - max.crona@block.com - zstokes@konopelski.com - ahmed68@beatty.com - mya86@langworth.com - rcruickshank@koelpin.com - xmills@bernier.net - qsawayn@torp.com - omari56@hotmail.com - hertha.crooks@koss.com - bulah.erdman@bartell.com - vkerluke@hilpert.com - ujakubowski@kreiger.info - gregoria.kozey@raynor.com - hickle.frida@crona.com - brekke.kurt@raynor.com - anibal.weissnat@schoen.com - shayne89@schamberger.net - yhuel@fritsch.com - rdavis@dooley.biz - skiles.albertha@murphy.org - clara.wisoky@feeney.com - susan23@jaskolski.com - brekke.arely@bashirian.net - johnnie.hammes@bogisich.com - hrunolfsdottir@powlowski.net - rubye12@champlin.com - mya.altenwerth@yahoo.com - lesch.ladarius@haley.info - qcasper@mayert.com - norberto43@abshire.com - erika.deckow@crooks.org - gottlieb.kelley@gmail.com - monte64@yost.info - wpowlowski@mueller.net - angelica.hane@lesch.com - frederique83@kozey.com - frodriguez@gmail.com - emard.myron@schaefer.org - verna.gibson@grady.com - russel.hunter@homenick.net - carlos19@gorczany.com - rodolfo.kemmer@cole.com - philip.lynch@crooks.com - neil64@haley.org - mertz.earnest@runolfsson.com - sylvia95@hamill.com - alexandre.okeefe@gutkowski.com - fconsidine@okon.info - nolan.garret@barrows.com - vonrueden.lucas@oberbrunner.com - hschaefer@frami.com - herbert.gerhold@hermiston.biz - cronin.candace@dickinson.net - giovanna97@jerde.info - price.sammy@gmail.com - lora.harris@will.info - xnienow@hilpert.com - vmorissette@lind.com - mmcclure@altenwerth.com - hilda.buckridge@bartell.com - lubowitz.lucile@king.com - kirlin.hermann@gislason.com - boris.roob@von.com - macie37@hotmail.com - hweissnat@altenwerth.com - kendall.rath@christiansen.com - von.baby@hotmail.com - ellie09@stroman.com - candido67@stamm.com - bonnie13@stiedemann.com - shana.tillman@gibson.com - mazie42@jacobson.biz - glenna49@reichert.info - twila.wuckert@sanford.com - fcrist@kautzer.info - cremin.kelley@dickens.biz - emmanuel.robel@yahoo.com - cormier.annalise@altenwerth.biz - derek.aufderhar@oconnell.info - pokeefe@conroy.org - imurazik@jenkins.org - casper.sage@yahoo.com - schaden.kali@turner.com - marianna.cummings@hotmail.com - luella16@gmail.com - anderson.rowan@hotmail.com - klind@quigley.net - deborah.hilpert@gleichner.biz - maximus.sipes@ferry.biz - king.dixie@hammes.org - hessel.elinore@hagenes.com - mfritsch@pacocha.com - cvolkman@fahey.com items: type: string customer_domains: type: array example: - schulist.com - hackett.com - gislason.com - baumbach.net - walter.net - bins.com - botsford.net - breitenberg.com - stracke.com - raynor.org - mann.com - mayert.net - bogan.org - rempel.com - schimmel.com - hermiston.com - cassin.net - reilly.com - kertzmann.com - yahoo.com - kunde.net - stroman.org - volkman.com - willms.info - parker.net - vonrueden.com - lowe.biz - gmail.com - schuster.com - marks.biz - glover.info - abbott.info - koch.com - bins.org - mills.org - howe.com - raynor.biz - hayes.info - prohaska.org - haley.biz - heathcote.info - lesch.net - spencer.com - sipes.org - cruickshank.org - koepp.org - gutmann.com - ondricka.com - kuhlman.net - hane.biz - braun.net - bartell.info - rodriguez.com - zboncak.info - ferry.com - conn.biz - rath.com - brakus.com - hudson.com - zulauf.com - schiller.com - block.com - doyle.com - schumm.com - hotmail.com - barton.com - damore.com - zieme.com - turner.org - herzog.org - brakus.net - altenwerth.com - lowe.org - cremin.com - gottlieb.com - buckridge.org - becker.com - fritsch.com - bauch.org - west.info - kilback.biz - beatty.net - larson.org - bashirian.com - vonrueden.org - hammes.com - kovacek.org - kessler.com - schumm.info - considine.com - conroy.com - ferry.biz - donnelly.org - mitchell.com - kling.info - pacocha.org - schulist.net - morissette.org - witting.com - ohara.biz - kuhlman.info - ferry.net - pfeffer.info - barrows.info - hilpert.org - denesik.com - block.biz - block.net - torphy.com - kuhlman.com - champlin.info - jerde.com - becker.net - lueilwitz.info - schmeler.net - boyle.com - moore.com - monahan.net - braun.org - mante.com - yundt.com - hessel.info - walter.org - ondricka.org - pollich.com - gleichner.info - schmidt.com - tromp.net - hauck.org - leffler.com - langosh.org - hand.biz - sipes.com - beer.info - mraz.com - witting.net - watsica.com - heaney.com - ritchie.com - christiansen.com - welch.com - hamill.com - little.biz - kozey.com - will.com - collier.net - bartoletti.com - kilback.com - rogahn.net - conroy.net - erdman.com - corkery.com - ledner.com - kautzer.com - pfannerstill.com - pfeffer.com - ruecker.net - rosenbaum.net - kutch.com - wyman.com - oberbrunner.com - langosh.com - bailey.com - maggio.net - gibson.biz - pagac.com - hilpert.biz - maggio.biz - okon.info - shields.net - casper.com - armstrong.biz - ohara.com - deckow.net - morar.com - hills.org - bernier.org - luettgen.com - dickinson.com - kovacek.net - feeney.org - zemlak.com - skiles.com - dibbert.info - lynch.biz - haag.net - schinner.biz - hyatt.net - prosacco.com - kuvalis.com - bosco.com - armstrong.net - goodwin.org - koelpin.com - heaney.biz - grant.biz - farrell.info - kutch.net - paucek.biz - jones.info - adams.net - rodriguez.biz - trantow.com - braun.com - hill.com - durgan.com - collier.com - goldner.com - walker.org items: type: string model_type: type: string example: 'Contact Group' icon: type: string example: user-friends tags: - Reports /api/reports/comparative: get: summary: 'Comparative - Report' operationId: comparativeReport description: 'Comparative Report Data' parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' nullable: false - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' nullable: false - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' nullable: false - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal nullable: false - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: false nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false nullable: false - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false nullable: false - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null nullable: false - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND nullable: false - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' nullable: false - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' nullable: false - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' nullable: false - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' nullable: false - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 nullable: false - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 nullable: false - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: 15 nullable: false - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 nullable: false - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: 15 nullable: false - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: replyTimePercentages: categories: - e.paucek@timetoreply.com - d.dietrich@timetoreply.com series: - name: 'Replies in under 30m:0s' data: - 0 - 0 index: 3 legendIndex: 0 stringKey: '30m:0s' - name: 'Replies in under 1h:0m' data: - 0 - 0 index: 2 legendIndex: 1 stringKey: '1h:0m' - name: 'Replies in under 2h:0m' data: - 0 - 0 index: 1 legendIndex: 2 stringKey: '2h:0m' - name: 'Replies in under 4h:0m' data: - 0 - 0 index: 0 legendIndex: 3 stringKey: '4h:0m' agentStats: initialTTR.raw: - name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A - name: d.dietrich@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A messages.received.count: - name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A - name: d.dietrich@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A messages.sent.replies: - name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A - name: d.dietrich@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A messages.sent.count: - name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A - name: d.dietrich@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A messages.sent.forward: - name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A - name: d.dietrich@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A overallTTC.raw: - name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 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cvolkman@fahey.com customer_domains: - schulist.com - hackett.com - gislason.com - baumbach.net - walter.net - bins.com - botsford.net - breitenberg.com - stracke.com - raynor.org - mann.com - mayert.net - bogan.org - rempel.com - schimmel.com - hermiston.com - cassin.net - reilly.com - kertzmann.com - yahoo.com - kunde.net - stroman.org - volkman.com - willms.info - parker.net - vonrueden.com - lowe.biz - gmail.com - schuster.com - marks.biz - glover.info - abbott.info - koch.com - bins.org - mills.org - howe.com - raynor.biz - hayes.info - prohaska.org - haley.biz - heathcote.info - lesch.net - spencer.com - sipes.org - cruickshank.org - koepp.org - gutmann.com - ondricka.com - kuhlman.net - hane.biz - braun.net - bartell.info - rodriguez.com - zboncak.info - ferry.com - conn.biz - rath.com - brakus.com - hudson.com - zulauf.com - schiller.com - block.com - doyle.com - schumm.com - hotmail.com - barton.com - damore.com - zieme.com - turner.org - herzog.org - brakus.net - altenwerth.com - lowe.org - cremin.com - gottlieb.com - buckridge.org - becker.com - fritsch.com - bauch.org - west.info - kilback.biz - beatty.net - larson.org - bashirian.com - vonrueden.org - hammes.com - kovacek.org - kessler.com - schumm.info - considine.com - conroy.com - ferry.biz - donnelly.org - mitchell.com - kling.info - pacocha.org - schulist.net - morissette.org - witting.com - ohara.biz - kuhlman.info - ferry.net - pfeffer.info - barrows.info - hilpert.org - denesik.com - block.biz - block.net - torphy.com - kuhlman.com - champlin.info - jerde.com - becker.net - lueilwitz.info - schmeler.net - boyle.com - moore.com - monahan.net - braun.org - mante.com - yundt.com - hessel.info - walter.org - ondricka.org - pollich.com - gleichner.info - schmidt.com - tromp.net - hauck.org - leffler.com - langosh.org - hand.biz - sipes.com - beer.info - mraz.com - witting.net - watsica.com - heaney.com - ritchie.com - christiansen.com - welch.com - hamill.com - little.biz - kozey.com - will.com - collier.net - bartoletti.com - kilback.com - rogahn.net - conroy.net - erdman.com - corkery.com - ledner.com - kautzer.com - pfannerstill.com - pfeffer.com - ruecker.net - rosenbaum.net - kutch.com - wyman.com - oberbrunner.com - langosh.com - bailey.com - maggio.net - gibson.biz - pagac.com - hilpert.biz - maggio.biz - okon.info - shields.net - casper.com - armstrong.biz - ohara.com - deckow.net - morar.com - hills.org - bernier.org - luettgen.com - dickinson.com - kovacek.net - feeney.org - zemlak.com - skiles.com - dibbert.info - lynch.biz - haag.net - schinner.biz - hyatt.net - prosacco.com - kuvalis.com - bosco.com - armstrong.net - goodwin.org - koelpin.com - heaney.biz - grant.biz - farrell.info - kutch.net - paucek.biz - jones.info - adams.net - rodriguez.biz - trantow.com - braun.com - hill.com - durgan.com - collier.com - goldner.com - walker.org model_type: 'Contact Group' icon: user-friends properties: replyTimePercentages: type: object properties: categories: type: array example: - e.paucek@timetoreply.com - d.dietrich@timetoreply.com items: type: string series: type: array example: - name: 'Replies in under 30m:0s' data: - 0 - 0 index: 3 legendIndex: 0 stringKey: '30m:0s' - name: 'Replies in under 1h:0m' data: - 0 - 0 index: 2 legendIndex: 1 stringKey: '1h:0m' - name: 'Replies in under 2h:0m' data: - 0 - 0 index: 1 legendIndex: 2 stringKey: '2h:0m' - name: 'Replies in under 4h:0m' data: - 0 - 0 index: 0 legendIndex: 3 stringKey: '4h:0m' items: type: object properties: name: type: string example: 'Replies in under 30m:0s' data: type: array example: - 0 - 0 items: type: integer index: type: integer example: 3 legendIndex: type: integer example: 0 stringKey: type: string example: '30m:0s' agentStats: type: object properties: initialTTR.raw: type: array example: - name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A - name: d.dietrich@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A items: type: object properties: name: type: string example: e.paucek@timetoreply.com threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 0 numerator: type: integer example: 0 denominator: type: integer example: 0 top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A messages.received.count: type: array example: - name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A - name: d.dietrich@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A items: type: object properties: name: type: string example: e.paucek@timetoreply.com threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 0 numerator: type: integer example: 0 denominator: type: integer example: 0 top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A messages.sent.replies: type: array example: - name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A - name: d.dietrich@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A items: type: object properties: name: type: string example: e.paucek@timetoreply.com threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 0 numerator: type: integer example: 0 denominator: type: integer example: 0 top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A messages.sent.count: type: array example: - name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A - name: d.dietrich@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A items: type: object properties: name: type: string example: e.paucek@timetoreply.com threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 0 numerator: type: integer example: 0 denominator: type: integer example: 0 top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A messages.sent.forward: type: array example: - name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A - name: d.dietrich@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A items: type: object properties: name: type: string example: e.paucek@timetoreply.com threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 0 numerator: type: integer example: 0 denominator: type: integer example: 0 top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A overallTTC.raw: type: array example: - name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A - name: d.dietrich@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A items: type: object properties: name: type: string example: e.paucek@timetoreply.com threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 0 numerator: type: integer example: 0 denominator: type: integer example: 0 top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A overallTTF.raw: type: array example: - name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A - name: d.dietrich@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A items: type: object properties: name: type: string example: e.paucek@timetoreply.com threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 0 numerator: type: integer example: 0 denominator: type: integer example: 0 top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A overallTTR.raw: type: array example: - name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A - name: d.dietrich@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A items: type: object properties: name: type: string example: e.paucek@timetoreply.com threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 0 numerator: type: integer example: 0 denominator: type: integer example: 0 top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A threads.total: type: array example: - name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A - name: d.dietrich@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A items: type: object properties: name: type: string example: e.paucek@timetoreply.com threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 0 numerator: type: integer example: 0 denominator: type: integer example: 0 top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A pagination: type: object properties: total: type: integer example: 8 page: type: integer example: 1 args: type: object properties: model: type: object properties: icon: type: string example: building id: type: string example: null model_type: type: string example: Internal name: type: string example: 'My Company' value: type: string example: 'My Company' modelCom: type: object properties: id: type: integer example: 1 name: type: string example: 'Top Revenue Customers' email_usernames: type: array example: - zzulauf@bechtelar.com - rita.eichmann@thiel.com - durgan.jenifer@lakin.net - fritz87@waelchi.com - vesta12@batz.info - green.brooklyn@konopelski.com - dominic28@botsford.com - norberto.johns@legros.com - kristoffer27@dietrich.biz - koepp.erika@koelpin.org - dimitri94@crooks.com - swaniawski.trevor@crona.com - conrad.wolf@goodwin.com - newell.krajcik@hilpert.com - zprohaska@rempel.org - legros.noelia@nader.com - icie.rutherford@hane.com - nrobel@shields.biz - eankunding@stiedemann.info - brekke.felipa@towne.info - lswaniawski@jones.com - conn.alessandra@kub.com - jast.missouri@harvey.com - block.cecelia@parker.info - olen.littel@tillman.com - pollich.brionna@hoeger.com - yvette20@yahoo.com - destin22@fadel.com - jhermann@langworth.org - closed@timetoreply.com - coralie.torphy@watsica.com - fmorar@mclaughlin.net - hilton.eichmann@schiller.net - langosh.savanah@hotmail.com - hane.eulah@jast.com - hrodriguez@reilly.net - amacejkovic@mills.com - lola44@tromp.org - amely.schoen@weber.com - jess54@tremblay.biz - cummings.patience@bayer.info - schuster.rod@hammes.com - davis.dejuan@turcotte.com - medhurst.leopold@price.com - jevon.dicki@bogan.org - gadams@wehner.info - perry.ortiz@corwin.com - kassulke.malachi@ward.com - anabel.bednar@leffler.com - mkling@kreiger.biz - joey25@hotmail.com - lebsack.joseph@runte.net - keeling.asa@tromp.com - fritsch.ernie@frami.biz - selena.morissette@hirthe.com - elwin78@donnelly.biz - rahsaan.gerlach@armstrong.com - vmarvin@buckridge.com - earline.padberg@ernser.com - douglas23@moen.com - harber.robert@feeney.com - robb36@terry.com - laury.carter@glover.com - berry44@ward.com - jaylon45@abernathy.com - bruen.dennis@medhurst.com - mayer.jena@oconnell.net - jonathon92@tremblay.com - karli16@morissette.org - jack.watsica@thompson.com - kemmer.chaz@hill.com - selena05@rempel.net - timmothy.hayes@goodwin.biz - cruz28@murphy.com - tromp.isabelle@oreilly.biz - prath@pouros.org - clegros@kling.com - prosacco.eldridge@ferry.com - arnaldo24@walter.org - xrussel@hayes.com - ebert.frederique@hessel.com - josefina.bradtke@koelpin.com - dach.francis@abshire.net - jamil.bogan@gerlach.com - frederique08@kiehn.info - friesen.ryan@nikolaus.com - pietro.gerlach@marquardt.com - zemlak.alvera@price.com - mabernathy@johns.com - cfeest@corwin.com - tgreenholt@hintz.com - espencer@franecki.com - peyton37@aufderhar.info - carter.lauriane@schuster.info - conn.cooper@vandervort.com - jboehm@becker.info - douglas.imogene@langosh.info - owilliamson@skiles.biz - eshields@schroeder.biz - ysteuber@lueilwitz.com - rath.antonette@metz.info - pschaefer@schaefer.net - josue71@lesch.net - franecki.reva@gottlieb.net - blick.laurence@heller.net - anthony.batz@runolfsson.com - tjerde@watsica.com - hschulist@monahan.org - feest.sheila@jakubowski.com - elehner@gmail.com - bhermann@mcdermott.com - qjohns@walter.com - ricardo.stark@rippin.com - vpagac@mayert.com - melody.labadie@johnston.com - vpollich@huel.com - fay.adella@johnston.com - irving.zemlak@daugherty.com - predovic.rachel@murray.biz - christy15@franecki.org - julien27@jaskolski.com - obie.mills@crooks.com - trent80@fay.com - ned57@conroy.net - hauck.dahlia@baumbach.org - nova.runolfsson@weissnat.info - nemard@hotmail.com - emmerich.amira@skiles.com - moen.freda@stoltenberg.net - uriel16@hotmail.com - alejandra.mills@blick.com - josue57@franecki.org - upton.ryder@tremblay.com - deion.schowalter@fisher.com - elfrieda.hahn@heathcote.net - darian.haley@dicki.biz - marta.prosacco@treutel.com - davin43@braun.com - yullrich@parisian.org - bernhard.josephine@keeling.com - rashad.bode@lemke.com - tyra.altenwerth@swaniawski.com - lrosenbaum@kirlin.net - kayli.homenick@mann.biz - gene.reilly@kassulke.info - bulah.parker@hotmail.com - tjohns@lindgren.net - hank.lakin@blick.info - marco88@keebler.org - schmitt.albert@gmail.com - watsica.valerie@bergstrom.com - harris.ruthie@cruickshank.com - max.crona@block.com - zstokes@konopelski.com - ahmed68@beatty.com - mya86@langworth.com - rcruickshank@koelpin.com - xmills@bernier.net - qsawayn@torp.com - omari56@hotmail.com - hertha.crooks@koss.com - bulah.erdman@bartell.com - vkerluke@hilpert.com - ujakubowski@kreiger.info - gregoria.kozey@raynor.com - hickle.frida@crona.com - brekke.kurt@raynor.com - anibal.weissnat@schoen.com - shayne89@schamberger.net - yhuel@fritsch.com - rdavis@dooley.biz - skiles.albertha@murphy.org - clara.wisoky@feeney.com - susan23@jaskolski.com - brekke.arely@bashirian.net - johnnie.hammes@bogisich.com - hrunolfsdottir@powlowski.net - rubye12@champlin.com - mya.altenwerth@yahoo.com - lesch.ladarius@haley.info - qcasper@mayert.com - norberto43@abshire.com - erika.deckow@crooks.org - gottlieb.kelley@gmail.com - monte64@yost.info - wpowlowski@mueller.net - angelica.hane@lesch.com - frederique83@kozey.com - frodriguez@gmail.com - emard.myron@schaefer.org - verna.gibson@grady.com - russel.hunter@homenick.net - carlos19@gorczany.com - rodolfo.kemmer@cole.com - philip.lynch@crooks.com - neil64@haley.org - mertz.earnest@runolfsson.com - sylvia95@hamill.com - alexandre.okeefe@gutkowski.com - fconsidine@okon.info - nolan.garret@barrows.com - vonrueden.lucas@oberbrunner.com - hschaefer@frami.com - herbert.gerhold@hermiston.biz - cronin.candace@dickinson.net - giovanna97@jerde.info - price.sammy@gmail.com - lora.harris@will.info - xnienow@hilpert.com - vmorissette@lind.com - mmcclure@altenwerth.com - hilda.buckridge@bartell.com - lubowitz.lucile@king.com - kirlin.hermann@gislason.com - boris.roob@von.com - macie37@hotmail.com - hweissnat@altenwerth.com - kendall.rath@christiansen.com - von.baby@hotmail.com - ellie09@stroman.com - candido67@stamm.com - bonnie13@stiedemann.com - shana.tillman@gibson.com - mazie42@jacobson.biz - glenna49@reichert.info - twila.wuckert@sanford.com - fcrist@kautzer.info - cremin.kelley@dickens.biz - emmanuel.robel@yahoo.com - cormier.annalise@altenwerth.biz - derek.aufderhar@oconnell.info - pokeefe@conroy.org - imurazik@jenkins.org - casper.sage@yahoo.com - schaden.kali@turner.com - marianna.cummings@hotmail.com - luella16@gmail.com - anderson.rowan@hotmail.com - klind@quigley.net - deborah.hilpert@gleichner.biz - maximus.sipes@ferry.biz - king.dixie@hammes.org - hessel.elinore@hagenes.com - mfritsch@pacocha.com - cvolkman@fahey.com items: type: string customer_domains: type: array example: - schulist.com - hackett.com - gislason.com - baumbach.net - walter.net - bins.com - botsford.net - breitenberg.com - stracke.com - raynor.org - mann.com - mayert.net - bogan.org - rempel.com - schimmel.com - hermiston.com - cassin.net - reilly.com - kertzmann.com - yahoo.com - kunde.net - stroman.org - volkman.com - willms.info - parker.net - vonrueden.com - lowe.biz - gmail.com - schuster.com - marks.biz - glover.info - abbott.info - koch.com - bins.org - mills.org - howe.com - raynor.biz - hayes.info - prohaska.org - haley.biz - heathcote.info - lesch.net - spencer.com - sipes.org - cruickshank.org - koepp.org - gutmann.com - ondricka.com - kuhlman.net - hane.biz - braun.net - bartell.info - rodriguez.com - zboncak.info - ferry.com - conn.biz - rath.com - brakus.com - hudson.com - zulauf.com - schiller.com - block.com - doyle.com - schumm.com - hotmail.com - barton.com - damore.com - zieme.com - turner.org - herzog.org - brakus.net - altenwerth.com - lowe.org - cremin.com - gottlieb.com - buckridge.org - becker.com - fritsch.com - bauch.org - west.info - kilback.biz - beatty.net - larson.org - bashirian.com - vonrueden.org - hammes.com - kovacek.org - kessler.com - schumm.info - considine.com - conroy.com - ferry.biz - donnelly.org - mitchell.com - kling.info - pacocha.org - schulist.net - morissette.org - witting.com - ohara.biz - kuhlman.info - ferry.net - pfeffer.info - barrows.info - hilpert.org - denesik.com - block.biz - block.net - torphy.com - kuhlman.com - champlin.info - jerde.com - becker.net - lueilwitz.info - schmeler.net - boyle.com - moore.com - monahan.net - braun.org - mante.com - yundt.com - hessel.info - walter.org - ondricka.org - pollich.com - gleichner.info - schmidt.com - tromp.net - hauck.org - leffler.com - langosh.org - hand.biz - sipes.com - beer.info - mraz.com - witting.net - watsica.com - heaney.com - ritchie.com - christiansen.com - welch.com - hamill.com - little.biz - kozey.com - will.com - collier.net - bartoletti.com - kilback.com - rogahn.net - conroy.net - erdman.com - corkery.com - ledner.com - kautzer.com - pfannerstill.com - pfeffer.com - ruecker.net - rosenbaum.net - kutch.com - wyman.com - oberbrunner.com - langosh.com - bailey.com - maggio.net - gibson.biz - pagac.com - hilpert.biz - maggio.biz - okon.info - shields.net - casper.com - armstrong.biz - ohara.com - deckow.net - morar.com - hills.org - bernier.org - luettgen.com - dickinson.com - kovacek.net - feeney.org - zemlak.com - skiles.com - dibbert.info - lynch.biz - haag.net - schinner.biz - hyatt.net - prosacco.com - kuvalis.com - bosco.com - armstrong.net - goodwin.org - koelpin.com - heaney.biz - grant.biz - farrell.info - kutch.net - paucek.biz - jones.info - adams.net - rodriguez.biz - trantow.com - braun.com - hill.com - durgan.com - collier.com - goldner.com - walker.org items: type: string model_type: type: string example: 'Contact Group' icon: type: string example: user-friends tags: - Reports /api/reports/interactions: get: summary: 'Interactions - Report' operationId: interactionsReport description: 'Interactions Report Data' parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' nullable: false - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' nullable: false - in: query name: model description: 'The ID or Name of the mailbox you want results for.' example: '1' required: false schema: type: string description: 'The ID or Name of the mailbox you want results for.' example: '1' nullable: false - in: query name: model_type description: 'Model Type of the mailbox being queried. For this report, it must be "Mailbox".' example: Mailbox required: false schema: type: string description: 'Model Type of the mailbox being queried. For this report, it must be "Mailbox".' example: Mailbox nullable: false - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: false nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false nullable: false - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false nullable: false - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null nullable: false - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND nullable: false - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' nullable: false - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' nullable: false - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' nullable: false - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' nullable: false - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 nullable: false - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 nullable: false - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: 15 nullable: false - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 nullable: false - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: 15 nullable: false - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: array items: type: object example: [] tags: - Reports /api/reports/sla: get: summary: 'SLA - Report' operationId: sLAReport description: 'SLA Report Data' parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' nullable: false - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' nullable: false - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' nullable: false - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal nullable: false - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: false nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false nullable: false - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false nullable: false - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null nullable: false - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND nullable: false - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' nullable: false - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' nullable: false - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' nullable: false - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' nullable: false - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 nullable: false - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 nullable: false - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: 15 nullable: false - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 nullable: false - in: query name: sort_by description: 'Field Name to sort agents by. Defaults to threads.total.' example: threads.total required: false schema: type: string description: 'Field Name to sort agents by. Defaults to threads.total.' example: threads.total nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: per_page_agents description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: page_agents description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: per_page_contacts description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: page_contacts description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: per_page_domains description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: page_domains description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: 15 nullable: false - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false - in: query name: init_ttr_goal description: 'Time string in the format "HH:MM:SS" of your initial reply time goal.' example: '02:00:00' required: false schema: type: string description: 'Time string in the format "HH:MM:SS" of your initial reply time goal.' example: '02:00:00' nullable: false - in: query name: overall_ttr_goal description: 'Time string in the format "HH:MM:SS" of your overall reply time goal.' example: '02:00:00' required: false schema: type: string description: 'Time string in the format "HH:MM:SS" of your overall reply time goal.' example: '02:00:00' nullable: false - in: query name: overall_ttc_goal description: 'Time string in the format "HH:MM:SS" of your overall Time to close goal.' example: '02:00:00' required: false schema: type: string description: 'Time string in the format "HH:MM:SS" of your overall Time to close goal.' example: '02:00:00' nullable: false responses: 200: description: '' content: application/json: schema: type: object example: stats: threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_replies_from_agents: 0 have_no_replies_from_agents: 0 completionRatio: ratio: 0 numerator: null denominator: null handledRate: rate: 0 numerator: null denominator: null top_labels: '' messages_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 labels: total: 0 list: [] messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 avg_wait: N/A avg_wait_raw: 0 avg_first_wait: N/A avg_first_wait_raw: 0 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A dailyStats: [] type: stats previous_period: threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_replies_from_agents: 0 have_no_replies_from_agents: 0 completionRatio: ratio: 0 numerator: null denominator: null handledRate: rate: 0 numerator: null denominator: null top_labels: '' messages_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 labels: total: 0 list: [] messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 avg_wait: N/A avg_wait_raw: 0 avg_first_wait: N/A avg_first_wait_raw: 0 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A dailyStats: [] type: previousPeriod all_agent_stats: current_page: 1 data: - name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A previous: name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null 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'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=2' path: 'https://portal.timetoreply.com/api/reports/sla' per_page: 2 prev_page_url: null to: 2 total: 501 args: model: icon: building id: null model_type: Internal name: 'My Company' value: 'My Company' modelCom: id: 1 name: 'Top Revenue Customers' email_usernames: - zzulauf@bechtelar.com - rita.eichmann@thiel.com - durgan.jenifer@lakin.net - fritz87@waelchi.com - vesta12@batz.info - green.brooklyn@konopelski.com - dominic28@botsford.com - norberto.johns@legros.com - kristoffer27@dietrich.biz - koepp.erika@koelpin.org - dimitri94@crooks.com - swaniawski.trevor@crona.com - conrad.wolf@goodwin.com - newell.krajcik@hilpert.com - zprohaska@rempel.org - legros.noelia@nader.com - icie.rutherford@hane.com - nrobel@shields.biz - eankunding@stiedemann.info - brekke.felipa@towne.info - lswaniawski@jones.com - conn.alessandra@kub.com - jast.missouri@harvey.com - block.cecelia@parker.info - olen.littel@tillman.com - pollich.brionna@hoeger.com - yvette20@yahoo.com - destin22@fadel.com - jhermann@langworth.org - closed@timetoreply.com - coralie.torphy@watsica.com - fmorar@mclaughlin.net - hilton.eichmann@schiller.net - langosh.savanah@hotmail.com - hane.eulah@jast.com - hrodriguez@reilly.net - amacejkovic@mills.com - lola44@tromp.org - amely.schoen@weber.com - jess54@tremblay.biz - cummings.patience@bayer.info - schuster.rod@hammes.com - davis.dejuan@turcotte.com - medhurst.leopold@price.com - jevon.dicki@bogan.org - gadams@wehner.info - perry.ortiz@corwin.com - kassulke.malachi@ward.com - anabel.bednar@leffler.com - mkling@kreiger.biz - joey25@hotmail.com - lebsack.joseph@runte.net - keeling.asa@tromp.com - fritsch.ernie@frami.biz - selena.morissette@hirthe.com - elwin78@donnelly.biz - rahsaan.gerlach@armstrong.com - vmarvin@buckridge.com - earline.padberg@ernser.com - douglas23@moen.com - harber.robert@feeney.com - robb36@terry.com - laury.carter@glover.com - berry44@ward.com - jaylon45@abernathy.com - bruen.dennis@medhurst.com - mayer.jena@oconnell.net - jonathon92@tremblay.com - karli16@morissette.org - jack.watsica@thompson.com - kemmer.chaz@hill.com - selena05@rempel.net - timmothy.hayes@goodwin.biz - cruz28@murphy.com - tromp.isabelle@oreilly.biz - prath@pouros.org - clegros@kling.com - prosacco.eldridge@ferry.com - arnaldo24@walter.org - xrussel@hayes.com - ebert.frederique@hessel.com - josefina.bradtke@koelpin.com - dach.francis@abshire.net - jamil.bogan@gerlach.com - frederique08@kiehn.info - friesen.ryan@nikolaus.com - pietro.gerlach@marquardt.com - zemlak.alvera@price.com - mabernathy@johns.com - cfeest@corwin.com - tgreenholt@hintz.com - espencer@franecki.com - peyton37@aufderhar.info - carter.lauriane@schuster.info - conn.cooper@vandervort.com - jboehm@becker.info - douglas.imogene@langosh.info - owilliamson@skiles.biz - eshields@schroeder.biz - ysteuber@lueilwitz.com - rath.antonette@metz.info - pschaefer@schaefer.net - josue71@lesch.net - franecki.reva@gottlieb.net - blick.laurence@heller.net - anthony.batz@runolfsson.com - tjerde@watsica.com - hschulist@monahan.org - feest.sheila@jakubowski.com - elehner@gmail.com - bhermann@mcdermott.com - qjohns@walter.com - ricardo.stark@rippin.com - vpagac@mayert.com - melody.labadie@johnston.com - vpollich@huel.com - fay.adella@johnston.com - irving.zemlak@daugherty.com - predovic.rachel@murray.biz - christy15@franecki.org - julien27@jaskolski.com - obie.mills@crooks.com - trent80@fay.com - ned57@conroy.net - hauck.dahlia@baumbach.org - nova.runolfsson@weissnat.info - nemard@hotmail.com - emmerich.amira@skiles.com - moen.freda@stoltenberg.net - uriel16@hotmail.com - alejandra.mills@blick.com - josue57@franecki.org - upton.ryder@tremblay.com - deion.schowalter@fisher.com - elfrieda.hahn@heathcote.net - darian.haley@dicki.biz - marta.prosacco@treutel.com - davin43@braun.com - yullrich@parisian.org - bernhard.josephine@keeling.com - rashad.bode@lemke.com - tyra.altenwerth@swaniawski.com - lrosenbaum@kirlin.net - kayli.homenick@mann.biz - gene.reilly@kassulke.info - bulah.parker@hotmail.com - tjohns@lindgren.net - hank.lakin@blick.info - marco88@keebler.org - schmitt.albert@gmail.com - watsica.valerie@bergstrom.com - harris.ruthie@cruickshank.com - max.crona@block.com - zstokes@konopelski.com - ahmed68@beatty.com - mya86@langworth.com - rcruickshank@koelpin.com - xmills@bernier.net - qsawayn@torp.com - omari56@hotmail.com - hertha.crooks@koss.com - bulah.erdman@bartell.com - vkerluke@hilpert.com - ujakubowski@kreiger.info - gregoria.kozey@raynor.com - hickle.frida@crona.com - brekke.kurt@raynor.com - anibal.weissnat@schoen.com - shayne89@schamberger.net - yhuel@fritsch.com - rdavis@dooley.biz - skiles.albertha@murphy.org - clara.wisoky@feeney.com - susan23@jaskolski.com - brekke.arely@bashirian.net - johnnie.hammes@bogisich.com - hrunolfsdottir@powlowski.net - rubye12@champlin.com - mya.altenwerth@yahoo.com - lesch.ladarius@haley.info - qcasper@mayert.com - norberto43@abshire.com - erika.deckow@crooks.org - gottlieb.kelley@gmail.com - monte64@yost.info - wpowlowski@mueller.net - angelica.hane@lesch.com - frederique83@kozey.com - frodriguez@gmail.com - emard.myron@schaefer.org - verna.gibson@grady.com - russel.hunter@homenick.net - carlos19@gorczany.com - rodolfo.kemmer@cole.com - philip.lynch@crooks.com - neil64@haley.org - mertz.earnest@runolfsson.com - sylvia95@hamill.com - alexandre.okeefe@gutkowski.com - fconsidine@okon.info - nolan.garret@barrows.com - vonrueden.lucas@oberbrunner.com - hschaefer@frami.com - herbert.gerhold@hermiston.biz - cronin.candace@dickinson.net - giovanna97@jerde.info - price.sammy@gmail.com - lora.harris@will.info - xnienow@hilpert.com - vmorissette@lind.com - mmcclure@altenwerth.com - hilda.buckridge@bartell.com - lubowitz.lucile@king.com - kirlin.hermann@gislason.com - boris.roob@von.com - macie37@hotmail.com - hweissnat@altenwerth.com - kendall.rath@christiansen.com - von.baby@hotmail.com - ellie09@stroman.com - candido67@stamm.com - bonnie13@stiedemann.com - shana.tillman@gibson.com - mazie42@jacobson.biz - glenna49@reichert.info - twila.wuckert@sanford.com - fcrist@kautzer.info - cremin.kelley@dickens.biz - emmanuel.robel@yahoo.com - cormier.annalise@altenwerth.biz - derek.aufderhar@oconnell.info - pokeefe@conroy.org - imurazik@jenkins.org - casper.sage@yahoo.com - schaden.kali@turner.com - marianna.cummings@hotmail.com - luella16@gmail.com - anderson.rowan@hotmail.com - klind@quigley.net - deborah.hilpert@gleichner.biz - maximus.sipes@ferry.biz - king.dixie@hammes.org - hessel.elinore@hagenes.com - mfritsch@pacocha.com - cvolkman@fahey.com customer_domains: - schulist.com - hackett.com - gislason.com - baumbach.net - walter.net - bins.com - botsford.net - breitenberg.com - stracke.com - raynor.org - mann.com - mayert.net - bogan.org - rempel.com - schimmel.com - hermiston.com - cassin.net - reilly.com - kertzmann.com - yahoo.com - kunde.net - stroman.org - volkman.com - willms.info - parker.net - vonrueden.com - lowe.biz - gmail.com - schuster.com - marks.biz - glover.info - abbott.info - koch.com - bins.org - mills.org - howe.com - raynor.biz - hayes.info - prohaska.org - haley.biz - heathcote.info - lesch.net - spencer.com - sipes.org - cruickshank.org - koepp.org - gutmann.com - ondricka.com - kuhlman.net - hane.biz - braun.net - bartell.info - rodriguez.com - zboncak.info - ferry.com - conn.biz - rath.com - brakus.com - hudson.com - zulauf.com - schiller.com - block.com - doyle.com - schumm.com - hotmail.com - barton.com - damore.com - zieme.com - turner.org - herzog.org - brakus.net - altenwerth.com - lowe.org - cremin.com - gottlieb.com - buckridge.org - becker.com - fritsch.com - bauch.org - west.info - kilback.biz - beatty.net - larson.org - bashirian.com - vonrueden.org - hammes.com - kovacek.org - kessler.com - schumm.info - considine.com - conroy.com - ferry.biz - donnelly.org - mitchell.com - kling.info - pacocha.org - schulist.net - morissette.org - witting.com - ohara.biz - kuhlman.info - ferry.net - pfeffer.info - barrows.info - hilpert.org - denesik.com - block.biz - block.net - torphy.com - kuhlman.com - champlin.info - jerde.com - becker.net - lueilwitz.info - schmeler.net - boyle.com - moore.com - monahan.net - braun.org - mante.com - yundt.com - hessel.info - walter.org - ondricka.org - pollich.com - gleichner.info - schmidt.com - tromp.net - hauck.org - leffler.com - langosh.org - hand.biz - sipes.com - beer.info - mraz.com - witting.net - watsica.com - heaney.com - ritchie.com - christiansen.com - welch.com - hamill.com - little.biz - kozey.com - will.com - collier.net - bartoletti.com - kilback.com - rogahn.net - conroy.net - erdman.com - corkery.com - ledner.com - kautzer.com - pfannerstill.com - pfeffer.com - ruecker.net - rosenbaum.net - kutch.com - wyman.com - oberbrunner.com - langosh.com - bailey.com - maggio.net - gibson.biz - pagac.com - hilpert.biz - maggio.biz - okon.info - shields.net - casper.com - armstrong.biz - ohara.com - deckow.net - morar.com - hills.org - bernier.org - luettgen.com - dickinson.com - kovacek.net - feeney.org - zemlak.com - skiles.com - dibbert.info - lynch.biz - haag.net - schinner.biz - hyatt.net - prosacco.com - kuvalis.com - bosco.com - armstrong.net - goodwin.org - koelpin.com - heaney.biz - grant.biz - farrell.info - kutch.net - paucek.biz - jones.info - adams.net - rodriguez.biz - trantow.com - braun.com - hill.com - durgan.com - collier.com - goldner.com - walker.org model_type: 'Contact Group' icon: user-friends init_ttr_goal: 7200 overall_ttr_goal: 7200 overall_ttc_goal: 7200 mailbox_names: data: e.paucek@timetoreply.com: 'Erwin Paucek' d.dietrich@timetoreply.com: 'Daniela Dietrich' enabled: false show_comparisons_in_leaderboard: true company_goals: first_reply_time_goal: 3600 first_reply_time_goal_bands: [] overall_reply_time_goal: 3600 overall_reply_time_goal_bands: [] time_to_close_goal: 7200 time_to_close_goal_bands: [] properties: stats: type: object properties: threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_replies_from_agents: type: integer example: 0 have_no_replies_from_agents: type: integer example: 0 completionRatio: type: object properties: ratio: type: integer example: 0 numerator: type: string example: null denominator: type: string example: null handledRate: type: object properties: rate: type: integer example: 0 numerator: type: string example: null denominator: type: string example: null top_labels: type: string example: '' messages_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 labels: type: object properties: total: type: integer example: 0 list: type: array example: [] messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 avg_wait: type: string example: N/A avg_wait_raw: type: integer example: 0 avg_first_wait: type: string example: N/A avg_first_wait_raw: type: integer example: 0 sent: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A dailyStats: type: array example: [] type: type: string example: stats previous_period: type: object properties: threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_replies_from_agents: type: integer example: 0 have_no_replies_from_agents: type: integer example: 0 completionRatio: type: object properties: ratio: type: integer example: 0 numerator: type: string example: null denominator: type: string example: null handledRate: type: object properties: rate: type: integer example: 0 numerator: type: string example: null denominator: type: string example: null top_labels: type: string example: '' messages_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 labels: type: object properties: total: type: integer example: 0 list: type: array example: [] messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 avg_wait: type: string example: N/A avg_wait_raw: type: integer example: 0 avg_first_wait: type: string example: N/A avg_first_wait_raw: type: integer example: 0 sent: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A dailyStats: type: array example: [] type: type: string example: previousPeriod all_agent_stats: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A previous: name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A - name: d.dietrich@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A previous: name: d.dietrich@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A items: type: object properties: name: type: string example: e.paucek@timetoreply.com threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 0 numerator: type: integer example: 0 denominator: type: integer example: 0 top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A previous: type: object properties: name: type: string example: e.paucek@timetoreply.com threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: { rate: { type: integer, example: 0 }, numerator: { type: integer, example: 0 }, denominator: { type: integer, example: 0 } } top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: { count: { type: integer, example: 0 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 0 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, initial_replies: { type: integer, example: 0 }, dailyStats: { type: array, example: [] }, avg_wait: { type: string, example: N/A }, avg_wait_raw: { type: string, example: null }, avg_first_wait: { type: string, example: N/A }, avg_first_wait_raw: { type: string, example: null } } sent: type: object properties: { count: { type: integer, example: 0 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 0 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, initial_replies: { type: integer, example: 0 }, dailyStats: { type: array, example: [] } } overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=1' from: type: integer example: 1 last_page: type: integer example: 4 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=4' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=1' label: '1' active: true - url: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=2' label: '2' active: false - url: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=3' label: '3' active: false - url: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=4' label: '4' active: false - url: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=2' path: type: string example: 'https://portal.timetoreply.com/api/reports/sla' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 8 all_domain_stats: type: object properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/reports/sla' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 all_customer_stats: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: closed@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A - name: camylle27@mayert.net threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A items: type: object properties: name: type: string example: closed@timetoreply.com threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 0 numerator: type: integer example: 0 denominator: type: integer example: 0 top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=1' from: type: integer example: 1 last_page: type: integer example: 251 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=251' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=1' label: '1' active: true - url: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=2' label: '2' active: false - url: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=3' label: '3' active: false - url: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=4' label: '4' active: false - url: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=5' label: '5' active: false - url: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=6' label: '6' active: false - url: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=7' label: '7' active: false - url: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=8' label: '8' active: false - url: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=9' label: '9' active: false - url: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=10' label: '10' active: false - url: null label: ... active: false - url: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=250' label: '250' active: false - url: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=251' label: '251' active: false - url: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=2' path: type: string example: 'https://portal.timetoreply.com/api/reports/sla' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 501 args: type: object properties: model: type: object properties: icon: type: string example: building id: type: string example: null model_type: type: string example: Internal name: type: string example: 'My Company' value: type: string example: 'My Company' modelCom: type: object properties: id: type: integer example: 1 name: type: string example: 'Top Revenue Customers' email_usernames: type: array example: - zzulauf@bechtelar.com - rita.eichmann@thiel.com - durgan.jenifer@lakin.net - fritz87@waelchi.com - vesta12@batz.info - green.brooklyn@konopelski.com - dominic28@botsford.com - norberto.johns@legros.com - kristoffer27@dietrich.biz - koepp.erika@koelpin.org - dimitri94@crooks.com - swaniawski.trevor@crona.com - conrad.wolf@goodwin.com - newell.krajcik@hilpert.com - zprohaska@rempel.org - legros.noelia@nader.com - icie.rutherford@hane.com - nrobel@shields.biz - eankunding@stiedemann.info - brekke.felipa@towne.info - lswaniawski@jones.com - conn.alessandra@kub.com - jast.missouri@harvey.com - block.cecelia@parker.info - olen.littel@tillman.com - pollich.brionna@hoeger.com - yvette20@yahoo.com - destin22@fadel.com - jhermann@langworth.org - closed@timetoreply.com - coralie.torphy@watsica.com - fmorar@mclaughlin.net - hilton.eichmann@schiller.net - langosh.savanah@hotmail.com - hane.eulah@jast.com - hrodriguez@reilly.net - amacejkovic@mills.com - lola44@tromp.org - amely.schoen@weber.com - jess54@tremblay.biz - cummings.patience@bayer.info - schuster.rod@hammes.com - davis.dejuan@turcotte.com - medhurst.leopold@price.com - jevon.dicki@bogan.org - gadams@wehner.info - perry.ortiz@corwin.com - kassulke.malachi@ward.com - anabel.bednar@leffler.com - mkling@kreiger.biz - joey25@hotmail.com - lebsack.joseph@runte.net - keeling.asa@tromp.com - fritsch.ernie@frami.biz - selena.morissette@hirthe.com - elwin78@donnelly.biz - rahsaan.gerlach@armstrong.com - vmarvin@buckridge.com - earline.padberg@ernser.com - douglas23@moen.com - harber.robert@feeney.com - robb36@terry.com - laury.carter@glover.com - berry44@ward.com - jaylon45@abernathy.com - bruen.dennis@medhurst.com - mayer.jena@oconnell.net - jonathon92@tremblay.com - karli16@morissette.org - jack.watsica@thompson.com - kemmer.chaz@hill.com - selena05@rempel.net - timmothy.hayes@goodwin.biz - cruz28@murphy.com - tromp.isabelle@oreilly.biz - prath@pouros.org - clegros@kling.com - prosacco.eldridge@ferry.com - arnaldo24@walter.org - xrussel@hayes.com - ebert.frederique@hessel.com - josefina.bradtke@koelpin.com - dach.francis@abshire.net - jamil.bogan@gerlach.com - frederique08@kiehn.info - friesen.ryan@nikolaus.com - pietro.gerlach@marquardt.com - zemlak.alvera@price.com - mabernathy@johns.com - cfeest@corwin.com - tgreenholt@hintz.com - espencer@franecki.com - peyton37@aufderhar.info - carter.lauriane@schuster.info - conn.cooper@vandervort.com - jboehm@becker.info - douglas.imogene@langosh.info - owilliamson@skiles.biz - eshields@schroeder.biz - ysteuber@lueilwitz.com - rath.antonette@metz.info - pschaefer@schaefer.net - josue71@lesch.net - franecki.reva@gottlieb.net - blick.laurence@heller.net - anthony.batz@runolfsson.com - tjerde@watsica.com - hschulist@monahan.org - feest.sheila@jakubowski.com - elehner@gmail.com - bhermann@mcdermott.com - qjohns@walter.com - ricardo.stark@rippin.com - vpagac@mayert.com - melody.labadie@johnston.com - vpollich@huel.com - fay.adella@johnston.com - irving.zemlak@daugherty.com - predovic.rachel@murray.biz - christy15@franecki.org - julien27@jaskolski.com - obie.mills@crooks.com - trent80@fay.com - ned57@conroy.net - hauck.dahlia@baumbach.org - nova.runolfsson@weissnat.info - nemard@hotmail.com - emmerich.amira@skiles.com - moen.freda@stoltenberg.net - uriel16@hotmail.com - alejandra.mills@blick.com - josue57@franecki.org - upton.ryder@tremblay.com - deion.schowalter@fisher.com - elfrieda.hahn@heathcote.net - darian.haley@dicki.biz - marta.prosacco@treutel.com - davin43@braun.com - yullrich@parisian.org - bernhard.josephine@keeling.com - rashad.bode@lemke.com - tyra.altenwerth@swaniawski.com - lrosenbaum@kirlin.net - kayli.homenick@mann.biz - gene.reilly@kassulke.info - bulah.parker@hotmail.com - tjohns@lindgren.net - hank.lakin@blick.info - marco88@keebler.org - schmitt.albert@gmail.com - watsica.valerie@bergstrom.com - harris.ruthie@cruickshank.com - max.crona@block.com - zstokes@konopelski.com - ahmed68@beatty.com - mya86@langworth.com - rcruickshank@koelpin.com - xmills@bernier.net - qsawayn@torp.com - omari56@hotmail.com - hertha.crooks@koss.com - bulah.erdman@bartell.com - vkerluke@hilpert.com - ujakubowski@kreiger.info - gregoria.kozey@raynor.com - hickle.frida@crona.com - brekke.kurt@raynor.com - anibal.weissnat@schoen.com - shayne89@schamberger.net - yhuel@fritsch.com - rdavis@dooley.biz - skiles.albertha@murphy.org - clara.wisoky@feeney.com - susan23@jaskolski.com - brekke.arely@bashirian.net - johnnie.hammes@bogisich.com - hrunolfsdottir@powlowski.net - rubye12@champlin.com - mya.altenwerth@yahoo.com - lesch.ladarius@haley.info - qcasper@mayert.com - norberto43@abshire.com - erika.deckow@crooks.org - gottlieb.kelley@gmail.com - monte64@yost.info - wpowlowski@mueller.net - angelica.hane@lesch.com - frederique83@kozey.com - frodriguez@gmail.com - emard.myron@schaefer.org - verna.gibson@grady.com - russel.hunter@homenick.net - carlos19@gorczany.com - rodolfo.kemmer@cole.com - philip.lynch@crooks.com - neil64@haley.org - mertz.earnest@runolfsson.com - sylvia95@hamill.com - alexandre.okeefe@gutkowski.com - fconsidine@okon.info - nolan.garret@barrows.com - vonrueden.lucas@oberbrunner.com - hschaefer@frami.com - herbert.gerhold@hermiston.biz - cronin.candace@dickinson.net - giovanna97@jerde.info - price.sammy@gmail.com - lora.harris@will.info - xnienow@hilpert.com - vmorissette@lind.com - mmcclure@altenwerth.com - hilda.buckridge@bartell.com - lubowitz.lucile@king.com - kirlin.hermann@gislason.com - boris.roob@von.com - macie37@hotmail.com - hweissnat@altenwerth.com - kendall.rath@christiansen.com - von.baby@hotmail.com - ellie09@stroman.com - candido67@stamm.com - bonnie13@stiedemann.com - shana.tillman@gibson.com - mazie42@jacobson.biz - glenna49@reichert.info - twila.wuckert@sanford.com - fcrist@kautzer.info - cremin.kelley@dickens.biz - emmanuel.robel@yahoo.com - cormier.annalise@altenwerth.biz - derek.aufderhar@oconnell.info - pokeefe@conroy.org - imurazik@jenkins.org - casper.sage@yahoo.com - schaden.kali@turner.com - marianna.cummings@hotmail.com - luella16@gmail.com - anderson.rowan@hotmail.com - klind@quigley.net - deborah.hilpert@gleichner.biz - maximus.sipes@ferry.biz - king.dixie@hammes.org - hessel.elinore@hagenes.com - mfritsch@pacocha.com - cvolkman@fahey.com items: type: string customer_domains: type: array example: - schulist.com - hackett.com - gislason.com - baumbach.net - walter.net - bins.com - botsford.net - breitenberg.com - stracke.com - raynor.org - mann.com - mayert.net - bogan.org - rempel.com - schimmel.com - hermiston.com - cassin.net - reilly.com - kertzmann.com - yahoo.com - kunde.net - stroman.org - volkman.com - willms.info - parker.net - vonrueden.com - lowe.biz - gmail.com - schuster.com - marks.biz - glover.info - abbott.info - koch.com - bins.org - mills.org - howe.com - raynor.biz - hayes.info - prohaska.org - haley.biz - heathcote.info - lesch.net - spencer.com - sipes.org - cruickshank.org - koepp.org - gutmann.com - ondricka.com - kuhlman.net - hane.biz - braun.net - bartell.info - rodriguez.com - zboncak.info - ferry.com - conn.biz - rath.com - brakus.com - hudson.com - zulauf.com - schiller.com - block.com - doyle.com - schumm.com - hotmail.com - barton.com - damore.com - zieme.com - turner.org - herzog.org - brakus.net - altenwerth.com - lowe.org - cremin.com - gottlieb.com - buckridge.org - becker.com - fritsch.com - bauch.org - west.info - kilback.biz - beatty.net - larson.org - bashirian.com - vonrueden.org - hammes.com - kovacek.org - kessler.com - schumm.info - considine.com - conroy.com - ferry.biz - donnelly.org - mitchell.com - kling.info - pacocha.org - schulist.net - morissette.org - witting.com - ohara.biz - kuhlman.info - ferry.net - pfeffer.info - barrows.info - hilpert.org - denesik.com - block.biz - block.net - torphy.com - kuhlman.com - champlin.info - jerde.com - becker.net - lueilwitz.info - schmeler.net - boyle.com - moore.com - monahan.net - braun.org - mante.com - yundt.com - hessel.info - walter.org - ondricka.org - pollich.com - gleichner.info - schmidt.com - tromp.net - hauck.org - leffler.com - langosh.org - hand.biz - sipes.com - beer.info - mraz.com - witting.net - watsica.com - heaney.com - ritchie.com - christiansen.com - welch.com - hamill.com - little.biz - kozey.com - will.com - collier.net - bartoletti.com - kilback.com - rogahn.net - conroy.net - erdman.com - corkery.com - ledner.com - kautzer.com - pfannerstill.com - pfeffer.com - ruecker.net - rosenbaum.net - kutch.com - wyman.com - oberbrunner.com - langosh.com - bailey.com - maggio.net - gibson.biz - pagac.com - hilpert.biz - maggio.biz - okon.info - shields.net - casper.com - armstrong.biz - ohara.com - deckow.net - morar.com - hills.org - bernier.org - luettgen.com - dickinson.com - kovacek.net - feeney.org - zemlak.com - skiles.com - dibbert.info - lynch.biz - haag.net - schinner.biz - hyatt.net - prosacco.com - kuvalis.com - bosco.com - armstrong.net - goodwin.org - koelpin.com - heaney.biz - grant.biz - farrell.info - kutch.net - paucek.biz - jones.info - adams.net - rodriguez.biz - trantow.com - braun.com - hill.com - durgan.com - collier.com - goldner.com - walker.org items: type: string model_type: type: string example: 'Contact Group' icon: type: string example: user-friends init_ttr_goal: type: integer example: 7200 overall_ttr_goal: type: integer example: 7200 overall_ttc_goal: type: integer example: 7200 mailbox_names: type: object properties: data: type: object properties: e.paucek@timetoreply.com: type: string example: 'Erwin Paucek' d.dietrich@timetoreply.com: type: string example: 'Daniela Dietrich' enabled: type: boolean example: false show_comparisons_in_leaderboard: type: boolean example: true company_goals: type: object properties: first_reply_time_goal: type: integer example: 3600 first_reply_time_goal_bands: type: array example: [] overall_reply_time_goal: type: integer example: 3600 overall_reply_time_goal_bands: type: array example: [] time_to_close_goal: type: integer example: 7200 time_to_close_goal_bands: type: array example: [] tags: - Reports /api/reports/trend: get: summary: 'Trend - Report' operationId: trendReport description: 'Trend Report Data' parameters: - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' nullable: false - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal nullable: false - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: false nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false nullable: false - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false nullable: false - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null nullable: false - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND nullable: false - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' nullable: false - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' nullable: false - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' nullable: false - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' nullable: false - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 nullable: false - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 nullable: false - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: 15 nullable: false - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 nullable: false - in: query name: date description: 'The date you want the report to go up to in the format "YYYY-MM-DD".' example: '2020-01-01' required: false schema: type: string description: 'The date you want the report to go up to in the format "YYYY-MM-DD".' example: '2020-01-01' nullable: false - in: query name: periods description: 'The number of date periods to show in the trend report. Must be less than 53 if choosing "Weeks" and less than 13 if choosing "Months".' example: 12 required: false schema: type: integer description: 'The number of date periods to show in the trend report. Must be less than 53 if choosing "Weeks" and less than 13 if choosing "Months".' example: 12 nullable: false - in: query name: period_type description: 'The type of date period to break the report down into. Can be either "Weeks" or "Months".' example: Months required: false schema: type: string description: 'The type of date period to break the report down into. Can be either "Weeks" or "Months".' example: Months nullable: false - in: query name: show_agents description: 'Should we show the individual mailboxes in the report.' example: true required: false schema: type: boolean description: 'Should we show the individual mailboxes in the report.' example: true nullable: false - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: 15 nullable: false - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: stats: messages.received.count: title: 'Emails Received' type: number data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 agentData: c.streich@timetoreply.com: color: '#4a0dd4' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 d.dietrich@timetoreply.com: color: '#e71f5b' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 d.howe@timetoreply.com: color: '#ad9f9a' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 e.paucek@timetoreply.com: color: '#8d9c1c' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 eu-support@timetoreply.com: color: '#f2ffc2' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 r.schowalter@timetoreply.com: color: '#d1e78b' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 s.legros@timetoreply.com: color: '#f7fa09' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 us-support@timetoreply.com: color: '#90d710' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 0 messages.sent.count: title: 'Emails Sent' type: number data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 agentData: c.streich@timetoreply.com: color: '#4a0dd4' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 d.dietrich@timetoreply.com: color: '#e71f5b' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 d.howe@timetoreply.com: color: '#ad9f9a' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 e.paucek@timetoreply.com: color: '#8d9c1c' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 eu-support@timetoreply.com: color: '#f2ffc2' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 r.schowalter@timetoreply.com: color: '#d1e78b' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 s.legros@timetoreply.com: color: '#f7fa09' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 us-support@timetoreply.com: color: '#90d710' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 1 messages.sent.initial: title: 'New Emails Sent' type: number data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 agentData: c.streich@timetoreply.com: color: '#4a0dd4' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 d.dietrich@timetoreply.com: color: '#e71f5b' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 d.howe@timetoreply.com: color: '#ad9f9a' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 e.paucek@timetoreply.com: color: '#8d9c1c' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 eu-support@timetoreply.com: color: '#f2ffc2' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 r.schowalter@timetoreply.com: color: '#d1e78b' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 s.legros@timetoreply.com: color: '#f7fa09' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 us-support@timetoreply.com: color: '#90d710' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 2 messages.sent.replies: title: 'Replies Sent' type: number data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 agentData: c.streich@timetoreply.com: color: '#4a0dd4' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 d.dietrich@timetoreply.com: color: '#e71f5b' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 d.howe@timetoreply.com: color: '#ad9f9a' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 e.paucek@timetoreply.com: color: '#8d9c1c' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 eu-support@timetoreply.com: color: '#f2ffc2' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 r.schowalter@timetoreply.com: color: '#d1e78b' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 s.legros@timetoreply.com: color: '#f7fa09' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 us-support@timetoreply.com: color: '#90d710' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 3 messages.sent.forward: title: 'Forwards Sent' type: number data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 agentData: c.streich@timetoreply.com: color: '#4a0dd4' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 d.dietrich@timetoreply.com: color: '#e71f5b' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 d.howe@timetoreply.com: color: '#ad9f9a' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 e.paucek@timetoreply.com: color: '#8d9c1c' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 eu-support@timetoreply.com: color: '#f2ffc2' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 r.schowalter@timetoreply.com: color: '#d1e78b' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 s.legros@timetoreply.com: color: '#f7fa09' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 us-support@timetoreply.com: color: '#90d710' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 4 initialTTR.raw: title: 'Avg. First Reply Time' type: replyTime data: - null - null - null - null - null - null - null - null - null - null - null agentData: c.streich@timetoreply.com: color: '#4a0dd4' data: - null - null - null - null - null - null - null - null - null - null - null d.dietrich@timetoreply.com: color: '#e71f5b' data: - null - null - null - null - null - null - null - null - null - null - null d.howe@timetoreply.com: color: '#ad9f9a' data: - null - null - null - null - null - null - null - null - null - null - null e.paucek@timetoreply.com: color: '#8d9c1c' data: - null - null - null - null - null - null - null - null - null - null - null eu-support@timetoreply.com: color: '#f2ffc2' data: - null - null - null - null - null - null - null - null - null - null - null r.schowalter@timetoreply.com: color: '#d1e78b' data: - null - null - null - null - null - null - null - null - null - null - null s.legros@timetoreply.com: color: '#f7fa09' data: - null - null - null - null - null - null - null - null - null - null - null us-support@timetoreply.com: color: '#90d710' data: - null - null - null - null - null - null - null - null - null - null - null product_levels: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: 5 overallTTR.raw: title: 'Avg. Overall Reply Time' type: replyTime data: - null - null - null - null - null - null - null - null - null - null - null agentData: c.streich@timetoreply.com: color: '#4a0dd4' data: - null - null - null - null - null - null - null - null - null - null - null d.dietrich@timetoreply.com: color: '#e71f5b' data: - null - null - null - null - null - null - null - null - null - null - null d.howe@timetoreply.com: color: '#ad9f9a' data: - null - null - null - null - null - null - null - null - null - null - null e.paucek@timetoreply.com: color: '#8d9c1c' data: - null - null - null - null - null - null - null - null - null - null - null eu-support@timetoreply.com: color: '#f2ffc2' data: - null - null - null - null - null - null - null - null - null - null - null r.schowalter@timetoreply.com: color: '#d1e78b' data: - null - null - null - null - null - null - null - null - null - null - null s.legros@timetoreply.com: color: '#f7fa09' data: - null - null - null - null - null - null - null - null - null - null - null us-support@timetoreply.com: color: '#90d710' data: - null - null - null - null - null - null - null - null - null - null - null product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 6 overallTTC.raw: title: 'Avg. Time To Close' type: replyTime data: - null - null - null - null - null - null - null - null - null - null - null agentData: c.streich@timetoreply.com: color: '#4a0dd4' data: - null - null - null - null - null - null - null - null - null - null - null d.dietrich@timetoreply.com: color: '#e71f5b' data: - null - null - null - null - null - null - null - null - null - null - null d.howe@timetoreply.com: color: '#ad9f9a' data: - null - null - null - null - null - null - null - null - null - null - null e.paucek@timetoreply.com: color: '#8d9c1c' data: - null - null - null - null - null - null - null - null - null - null - null eu-support@timetoreply.com: color: '#f2ffc2' data: - null - null - null - null - null - null - null - null - null - null - null r.schowalter@timetoreply.com: color: '#d1e78b' data: - null - null - null - null - null - null - null - null - null - null - null s.legros@timetoreply.com: color: '#f7fa09' data: - null - null - null - null - null - null - null - null - null - null - null us-support@timetoreply.com: color: '#90d710' data: - null - null - null - null - null - null - null - null - null - null - null product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 7 initialTTR.deviation_raw: title: 'Deviation First Reply Time' type: replyTime data: - null - null - null - null - null - null - null - null - null - null - null agentData: c.streich@timetoreply.com: color: '#4a0dd4' data: - null - null - null - null - null - null - null - null - null - null - null d.dietrich@timetoreply.com: color: '#e71f5b' data: - null - null - null - null - null - null - null - null - null - null - null d.howe@timetoreply.com: color: '#ad9f9a' data: - null - null - null - null - null - null - null - null - null - null - null e.paucek@timetoreply.com: color: '#8d9c1c' data: - null - null - null - null - null - null - null - null - null - null - null eu-support@timetoreply.com: color: '#f2ffc2' data: - null - null - null - null - null - null - null - null - null - null - null r.schowalter@timetoreply.com: color: '#d1e78b' data: - null - null - null - null - null - null - null - null - null - null - null s.legros@timetoreply.com: color: '#f7fa09' data: - null - null - null - null - null - null - null - null - null - null - null us-support@timetoreply.com: color: '#90d710' data: - null - null - null - null - null - null - null - null - null - null - null product_levels: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: 8 overallTTR.deviation_raw: title: 'Deviation Overall Reply Time' type: replyTime data: - null - null - null - null - null - null - null - null - null - null - null agentData: c.streich@timetoreply.com: color: '#4a0dd4' data: - null - null - null - null - null - null - null - null - null - null - null d.dietrich@timetoreply.com: color: '#e71f5b' data: - null - null - null - null - null - null - null - null - null - null - null d.howe@timetoreply.com: color: '#ad9f9a' data: - null - null - null - null - null - null - null - null - null - null - null e.paucek@timetoreply.com: color: '#8d9c1c' data: - null - null - null - null - null - null - null - null - null - null - null eu-support@timetoreply.com: color: '#f2ffc2' data: - null - null - null - null - null - null - null - null - null - null - null r.schowalter@timetoreply.com: color: '#d1e78b' data: - null - null - null - null - null - null - null - null - null - null - null s.legros@timetoreply.com: color: '#f7fa09' data: - null - null - null - null - null - null - null - null - null - null - null us-support@timetoreply.com: color: '#90d710' data: - null - null - null - null - null - null - null - null - null - null - null product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 0 initialTTR.median_raw: title: 'Median First Reply Time' type: replyTime data: - null - null - null - null - null - null - null - null - null - null - null agentData: c.streich@timetoreply.com: color: '#4a0dd4' data: - null - null - null - null - null - null - null - null - null - null - null d.dietrich@timetoreply.com: color: '#e71f5b' data: - null - null - null - null - null - null - null - null - null - null - null d.howe@timetoreply.com: color: '#ad9f9a' data: - null - null - null - null - null - null - null - null - null - null - null e.paucek@timetoreply.com: color: '#8d9c1c' data: - null - null - null - null - null - null - null - null - null - null - null eu-support@timetoreply.com: color: '#f2ffc2' data: - null - null - null - null - null - null - null - null - null - null - null r.schowalter@timetoreply.com: color: '#d1e78b' data: - null - null - null - null - null - null - null - null - null - null - null s.legros@timetoreply.com: color: '#f7fa09' data: - null - null - null - null - null - null - null - null - null - null - null us-support@timetoreply.com: color: '#90d710' data: - null - null - null - null - null - null - null - null - null - null - null product_levels: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: 1 overallTTR.median_raw: title: 'Median Overall Reply Time' type: replyTime data: - null - null - null - null - null - null - null - null - null - null - null agentData: c.streich@timetoreply.com: color: '#4a0dd4' data: - null - null - null - null - null - null - null - null - null - null - null d.dietrich@timetoreply.com: color: '#e71f5b' data: - null - null - null - null - null - null - null - null - null - null - null d.howe@timetoreply.com: color: '#ad9f9a' data: - null - null - null - null - null - null - null - null - null - null - null e.paucek@timetoreply.com: color: '#8d9c1c' data: - null - null - null - null - null - null - null - null - null - null - null eu-support@timetoreply.com: color: '#f2ffc2' data: - null - null - null - null - null - null - null - null - null - null - null r.schowalter@timetoreply.com: color: '#d1e78b' data: - null - null - null - null - null - null - null - null - null - null - null s.legros@timetoreply.com: color: '#f7fa09' data: - null - null - null - null - null - null - null - null - null - null - null us-support@timetoreply.com: color: '#90d710' data: - null - null - null - null - null - null - null - null - null - null - null product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 2 threads.have_initial_reply_rate: title: 'First Reply Ratio' type: percentage data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 agentData: c.streich@timetoreply.com: color: '#4a0dd4' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 d.dietrich@timetoreply.com: color: '#e71f5b' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 d.howe@timetoreply.com: color: '#ad9f9a' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 e.paucek@timetoreply.com: color: '#8d9c1c' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 eu-support@timetoreply.com: color: '#f2ffc2' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 r.schowalter@timetoreply.com: color: '#d1e78b' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 s.legros@timetoreply.com: color: '#f7fa09' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 us-support@timetoreply.com: color: '#90d710' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 product_levels: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: 3 threads.total: title: Conversations type: number data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 agentData: c.streich@timetoreply.com: color: '#4a0dd4' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 d.dietrich@timetoreply.com: color: '#e71f5b' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 d.howe@timetoreply.com: color: '#ad9f9a' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 e.paucek@timetoreply.com: color: '#8d9c1c' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 eu-support@timetoreply.com: color: '#f2ffc2' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 r.schowalter@timetoreply.com: color: '#d1e78b' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 s.legros@timetoreply.com: color: '#f7fa09' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 us-support@timetoreply.com: color: '#90d710' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 product_levels: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: 4 threads.success_rate: title: 'Contact Success Rate' type: percentage data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 agentData: c.streich@timetoreply.com: color: '#4a0dd4' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 d.dietrich@timetoreply.com: color: '#e71f5b' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 d.howe@timetoreply.com: color: '#ad9f9a' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 e.paucek@timetoreply.com: color: '#8d9c1c' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 eu-support@timetoreply.com: color: '#f2ffc2' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 r.schowalter@timetoreply.com: color: '#d1e78b' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 s.legros@timetoreply.com: color: '#f7fa09' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 us-support@timetoreply.com: color: '#90d710' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 product_levels: 'sales,ignite,starter,pro,elite,enterprise,onprem' color: 6 threads.success_time: title: 'Avg. Time to Contact Success' type: replyTime data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 agentData: c.streich@timetoreply.com: color: '#4a0dd4' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 d.dietrich@timetoreply.com: color: '#e71f5b' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 d.howe@timetoreply.com: color: '#ad9f9a' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 e.paucek@timetoreply.com: color: '#8d9c1c' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 eu-support@timetoreply.com: color: '#f2ffc2' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 r.schowalter@timetoreply.com: color: '#d1e78b' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 s.legros@timetoreply.com: color: '#f7fa09' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 us-support@timetoreply.com: color: '#90d710' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 product_levels: 'sales,ignite,starter,pro,elite,enterprise,onprem' color: 7 threads.labels: title: Labels type: labels data: [] agentData: [] product_levels: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: 8 dates: - 'Feb 2019' - 'Mar 2019' - 'Apr 2019' - 'May 2019' - 'Jun 2019' - 'Jul 2019' - 'Aug 2019' - 'Sep 2019' - 'Oct 2019' - 'Nov 2019' - 'Dec 2019' total: 8 page: 1 properties: stats: type: object properties: messages.received.count: type: object properties: title: type: string example: 'Emails Received' type: type: string example: number data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer agentData: type: object properties: c.streich@timetoreply.com: type: object properties: color: type: string example: '#4a0dd4' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer d.dietrich@timetoreply.com: type: object properties: color: type: string example: '#e71f5b' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer d.howe@timetoreply.com: type: object properties: color: type: string example: '#ad9f9a' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer e.paucek@timetoreply.com: type: object properties: color: type: string example: '#8d9c1c' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer eu-support@timetoreply.com: type: object properties: color: type: string example: '#f2ffc2' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer r.schowalter@timetoreply.com: type: object properties: color: type: string example: '#d1e78b' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer s.legros@timetoreply.com: type: object properties: color: type: string example: '#f7fa09' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer us-support@timetoreply.com: type: object properties: color: type: string example: '#90d710' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer product_levels: type: string example: 'success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 0 messages.sent.count: type: object properties: title: type: string example: 'Emails Sent' type: type: string example: number data: type: array example: - 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null - null - null - null - null - null - null - null - null - null - null items: type: string r.schowalter@timetoreply.com: type: object properties: color: type: string example: '#d1e78b' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string s.legros@timetoreply.com: type: object properties: color: type: string example: '#f7fa09' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string us-support@timetoreply.com: type: object properties: color: type: string example: '#90d710' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string product_levels: type: string example: 'success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 2 threads.have_initial_reply_rate: type: object properties: title: type: string example: 'First Reply Ratio' type: type: string example: percentage data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer agentData: type: object properties: c.streich@timetoreply.com: type: object properties: color: type: string example: '#4a0dd4' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer d.dietrich@timetoreply.com: type: object properties: color: type: string example: '#e71f5b' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer d.howe@timetoreply.com: type: object properties: color: type: string example: '#ad9f9a' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer e.paucek@timetoreply.com: type: object properties: color: type: string example: '#8d9c1c' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer eu-support@timetoreply.com: type: object properties: color: type: string example: '#f2ffc2' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer r.schowalter@timetoreply.com: type: object properties: color: type: string example: '#d1e78b' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer s.legros@timetoreply.com: type: object properties: color: type: string example: '#f7fa09' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer us-support@timetoreply.com: type: object properties: color: type: string example: '#90d710' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer product_levels: type: string example: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 3 threads.total: type: object properties: title: type: string example: Conversations type: type: string example: number data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer agentData: type: object properties: c.streich@timetoreply.com: type: object properties: color: type: string example: '#4a0dd4' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer d.dietrich@timetoreply.com: type: object properties: color: type: string example: '#e71f5b' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer d.howe@timetoreply.com: type: object properties: color: type: string example: '#ad9f9a' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer e.paucek@timetoreply.com: type: object properties: color: type: string example: '#8d9c1c' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer eu-support@timetoreply.com: type: object properties: color: type: string example: '#f2ffc2' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer r.schowalter@timetoreply.com: type: object properties: color: type: string example: '#d1e78b' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer s.legros@timetoreply.com: type: object properties: color: type: string example: '#f7fa09' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer us-support@timetoreply.com: type: object properties: color: type: string example: '#90d710' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer product_levels: type: string example: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 4 threads.success_rate: type: object properties: title: type: string example: 'Contact Success Rate' type: type: string example: percentage data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer agentData: type: object properties: c.streich@timetoreply.com: type: object properties: color: type: string example: '#4a0dd4' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer d.dietrich@timetoreply.com: type: object properties: color: type: string example: '#e71f5b' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer d.howe@timetoreply.com: type: object properties: color: type: string example: '#ad9f9a' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer e.paucek@timetoreply.com: type: object properties: color: type: string example: '#8d9c1c' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer eu-support@timetoreply.com: type: object properties: color: type: string example: '#f2ffc2' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer r.schowalter@timetoreply.com: type: object properties: color: type: string example: '#d1e78b' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer s.legros@timetoreply.com: type: object properties: color: type: string example: '#f7fa09' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer us-support@timetoreply.com: type: object properties: color: type: string example: '#90d710' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer product_levels: type: string example: 'sales,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 6 threads.success_time: type: object properties: title: type: string example: 'Avg. Time to Contact Success' type: type: string example: replyTime data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer agentData: type: object properties: c.streich@timetoreply.com: type: object properties: color: type: string example: '#4a0dd4' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer d.dietrich@timetoreply.com: type: object properties: color: type: string example: '#e71f5b' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer d.howe@timetoreply.com: type: object properties: color: type: string example: '#ad9f9a' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer e.paucek@timetoreply.com: type: object properties: color: type: string example: '#8d9c1c' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer eu-support@timetoreply.com: type: object properties: color: type: string example: '#f2ffc2' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer r.schowalter@timetoreply.com: type: object properties: color: type: string example: '#d1e78b' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer s.legros@timetoreply.com: type: object properties: color: type: string example: '#f7fa09' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer us-support@timetoreply.com: type: object properties: color: type: string example: '#90d710' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer product_levels: type: string example: 'sales,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 7 threads.labels: type: object properties: title: type: string example: Labels type: type: string example: labels data: type: array example: [] agentData: type: array example: [] product_levels: type: string example: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 8 dates: type: array example: - 'Feb 2019' - 'Mar 2019' - 'Apr 2019' - 'May 2019' - 'Jun 2019' - 'Jul 2019' - 'Aug 2019' - 'Sep 2019' - 'Oct 2019' - 'Nov 2019' - 'Dec 2019' items: type: string total: type: integer example: 8 page: type: integer example: 1 tags: - Reports /api/reports/contact: get: summary: 'Contacts - Report' operationId: contactsReport description: 'Contacts Report Data' parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' nullable: false - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' nullable: false - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' nullable: false - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal nullable: false - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: false nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false nullable: false - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false nullable: false - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null nullable: false - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND nullable: false - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' nullable: false - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' nullable: false - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' nullable: false - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' nullable: false - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 nullable: false - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 nullable: false - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: 15 nullable: false - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 nullable: false - in: query name: page_emails description: 'For paginated results, which page to get for emails.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get for emails.' example: 1 nullable: false - in: query name: per_page_emails description: 'For paginated results, how many results per page for emails. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page for emails. Max 200.' example: 2 nullable: false - in: query name: direction_emails description: 'Direction in which to sort email results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort email results. Must be either asc or desc.' example: desc nullable: false - in: query name: sort_by_emails description: 'Field Name to sort emails by. Defaults to threads.total.' example: threads.total required: false schema: type: string description: 'Field Name to sort emails by. Defaults to threads.total.' example: threads.total nullable: false - in: query name: page_domains description: 'For paginated results, which page to get for domains.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get for domains.' example: 1 nullable: false - in: query name: per_page_domains description: 'For paginated results, how many results per page for domains. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page for domains. Max 200.' example: 2 nullable: false - in: query name: direction_domains description: 'Direction in which to sort domain results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort domain results. Must be either asc or desc.' example: desc nullable: false - in: query name: sort_by_domains description: 'Field Name to sort domains by. Defaults to threads.total.' example: threads.total required: false schema: type: string description: 'Field Name to sort domains by. Defaults to threads.total.' example: threads.total nullable: false - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: 15 nullable: false - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: emails: data: current_page: 1 data: - name: closed@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A - name: camylle27@mayert.net threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A first_page_url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=1' from: 1 last_page: 251 last_page_url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=251' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=1' label: '1' active: true - url: 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'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=2' path: 'https://portal.timetoreply.com/api/reports/contact' per_page: 2 prev_page_url: null to: 2 total: 209 totals: name: null threads.total: 0 threads.await_customer: 0 threads.await_agent: 0 messages.received.count: 0 messages.sent.count: 0 overallTTR.friendly: N/A overallTTR.friendly_no_business: N/A initialTTR.friendly: N/A initialTTR.friendly_no_business: N/A overallTTC.friendly: N/A overallTTC.friendly_no_business: N/A properties: emails: type: object properties: data: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: closed@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A - name: camylle27@mayert.net threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A items: type: object properties: name: type: string example: closed@timetoreply.com threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: { rate: { type: integer, example: 0 }, numerator: { type: integer, example: 0 }, denominator: { type: integer, example: 0 } } top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: { count: { type: integer, example: 0 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 0 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, initial_replies: { type: integer, example: 0 }, dailyStats: { type: array, example: [] }, avg_wait: { type: string, example: N/A }, avg_wait_raw: { type: string, example: null }, avg_first_wait: { type: string, example: N/A }, avg_first_wait_raw: { type: string, example: null } } sent: type: object properties: { count: { type: integer, example: 0 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 0 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, initial_replies: { type: integer, example: 0 }, dailyStats: { type: array, example: [] } } overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=1' from: type: integer example: 1 last_page: type: integer example: 251 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=251' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=1' label: '1' active: true - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=2' label: '2' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=3' label: '3' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=4' label: '4' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=5' label: '5' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=6' label: '6' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=7' label: '7' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=8' label: '8' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=9' label: '9' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=10' label: '10' active: false - url: null label: ... active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=250' label: '250' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=251' label: '251' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=2' path: type: string example: 'https://portal.timetoreply.com/api/reports/contact' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 501 totals: type: object properties: name: type: string example: null threads.total: type: integer example: 0 threads.await_customer: type: integer example: 0 threads.await_agent: type: integer example: 0 messages.received.count: type: integer example: 0 messages.sent.count: type: integer example: 0 overallTTR.friendly: type: string example: N/A overallTTR.friendly_no_business: type: string example: N/A initialTTR.friendly: type: string example: N/A initialTTR.friendly_no_business: type: string example: N/A overallTTC.friendly: type: string example: N/A overallTTC.friendly_no_business: type: string example: N/A domains: type: object properties: data: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: schulist.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A - name: hackett.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A items: type: object properties: name: type: string example: schulist.com threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: { rate: { type: integer, example: 0 }, numerator: { type: integer, example: 0 }, denominator: { type: integer, example: 0 } } top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: { count: { type: integer, example: 0 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 0 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, initial_replies: { type: integer, example: 0 }, dailyStats: { type: array, example: [] }, avg_wait: { type: string, example: N/A }, avg_wait_raw: { type: string, example: null }, avg_first_wait: { type: string, example: N/A }, avg_first_wait_raw: { type: string, example: null } } sent: type: object properties: { count: { type: integer, example: 0 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 0 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, initial_replies: { type: integer, example: 0 }, dailyStats: { type: array, example: [] } } overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=1' from: type: integer example: 1 last_page: type: integer example: 105 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=105' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=1' label: '1' active: true - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=2' label: '2' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=3' label: '3' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=4' label: '4' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=5' label: '5' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=6' label: '6' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=7' label: '7' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=8' label: '8' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=9' label: '9' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=10' label: '10' active: false - url: null label: ... active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=104' label: '104' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=105' label: '105' active: false - url: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&page=2' path: type: string example: 'https://portal.timetoreply.com/api/reports/contact' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 209 totals: type: object properties: name: type: string example: null threads.total: type: integer example: 0 threads.await_customer: type: integer example: 0 threads.await_agent: type: integer example: 0 messages.received.count: type: integer example: 0 messages.sent.count: type: integer example: 0 overallTTR.friendly: type: string example: N/A overallTTR.friendly_no_business: type: string example: N/A initialTTR.friendly: type: string example: N/A initialTTR.friendly_no_business: type: string example: N/A overallTTC.friendly: type: string example: N/A overallTTC.friendly_no_business: type: string example: N/A tags: - Reports /api/reports/teams: get: summary: 'Teams - Report' operationId: teamsReport description: 'Teams Report Data' parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' nullable: false - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' nullable: false - in: query name: model description: 'The ID, Name of the team you want statistics for. Use the models endpoint to get a list.' example: '1' required: false schema: type: string description: 'The ID, Name of the team you want statistics for. Use the models endpoint to get a list.' example: '1' nullable: false - in: query name: model_type description: "Model Type of the model being queried. Can only be 'Internal' or 'Team'." example: Team required: false schema: type: string description: "Model Type of the model being queried. Can only be 'Internal' or 'Team'." example: Team nullable: false - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: false nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false nullable: false - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false nullable: false - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null nullable: false - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND nullable: false - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' nullable: false - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' nullable: false - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' nullable: false - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' nullable: false - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 nullable: false - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 nullable: false - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: 15 nullable: false - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 nullable: false - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: sort_by description: 'Field Name to sort agents by. Defaults to threads.total.' example: threads.total required: false schema: type: string description: 'Field Name to sort agents by. Defaults to threads.total.' example: threads.total nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: 15 nullable: false - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: stats: threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_replies_from_agents: 0 have_no_replies_from_agents: 0 completionRatio: ratio: 0 numerator: null denominator: null handledRate: rate: 0 numerator: null denominator: null top_labels: '' messages_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 labels: total: 0 list: [] messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 avg_wait: N/A avg_wait_raw: 0 avg_first_wait: N/A avg_first_wait_raw: 0 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A dailyStats: [] type: stats all_team_stats: current_page: 1 data: - name: 'US Support Team' threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: null handledRate: rate: 0 numerator: null denominator: null top_labels: - '' messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: 0 avg_first_wait: N/A avg_first_wait_raw: 0 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A members: current_page: 1 data: - name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A goal_status: null goal: null - name: d.dietrich@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A goal_status: null goal: null - name: d.howe@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A goal_status: null goal: null - name: s.legros@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A goal_status: null goal: null - name: r.schowalter@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] 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string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A members: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: e.paucek@timetoreply.com threads: { total: 0, internal: 0, inbound: 0, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 0, have_replies: 0, have_initial_replies: 0, handledRate: { rate: 0, numerator: 0, denominator: 0 }, top_labels: [], messages_per_conversations_avg: 0, messages_received_per_conversations_avg: 0, messages_sent_per_conversations_avg: 0 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, goal_status: null, goal: null } - name: d.dietrich@timetoreply.com threads: { total: 0, internal: 0, inbound: 0, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 0, have_replies: 0, have_initial_replies: 0, handledRate: { rate: 0, numerator: 0, denominator: 0 }, top_labels: [], messages_per_conversations_avg: 0, messages_received_per_conversations_avg: 0, messages_sent_per_conversations_avg: 0 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, goal_status: null, goal: null } - name: d.howe@timetoreply.com threads: { total: 0, internal: 0, inbound: 0, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 0, have_replies: 0, have_initial_replies: 0, handledRate: { rate: 0, numerator: 0, denominator: 0 }, top_labels: [], messages_per_conversations_avg: 0, messages_received_per_conversations_avg: 0, messages_sent_per_conversations_avg: 0 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, goal_status: null, goal: null } - name: s.legros@timetoreply.com threads: { total: 0, internal: 0, inbound: 0, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 0, have_replies: 0, have_initial_replies: 0, handledRate: { rate: 0, numerator: 0, denominator: 0 }, top_labels: [], messages_per_conversations_avg: 0, messages_received_per_conversations_avg: 0, messages_sent_per_conversations_avg: 0 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, goal_status: null, goal: null } - name: r.schowalter@timetoreply.com threads: { total: 0, internal: 0, inbound: 0, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 0, have_replies: 0, have_initial_replies: 0, handledRate: { rate: 0, numerator: 0, denominator: 0 }, top_labels: [], messages_per_conversations_avg: 0, messages_received_per_conversations_avg: 0, messages_sent_per_conversations_avg: 0 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, goal_status: null, goal: null } - name: c.streich@timetoreply.com threads: { total: 0, internal: 0, inbound: 0, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 0, have_replies: 0, have_initial_replies: 0, handledRate: { rate: 0, numerator: 0, denominator: 0 }, top_labels: [], messages_per_conversations_avg: 0, messages_received_per_conversations_avg: 0, messages_sent_per_conversations_avg: 0 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, goal_status: null, goal: null } items: type: object properties: name: { type: string, example: e.paucek@timetoreply.com } threads: { type: object, properties: { total: { type: integer, example: 0 }, internal: { type: integer, example: 0 }, inbound: { type: integer, example: 0 }, outbound: { type: integer, example: 0 }, sent_internally: { type: integer, example: 0 }, await_customer: { type: integer, example: 0 }, await_agent: { type: integer, example: 0 }, closed: { type: integer, example: 0 }, have_replies: { type: integer, example: 0 }, have_initial_replies: { type: integer, example: 0 }, handledRate: { type: object, properties: { rate: { type: integer, example: 0 }, numerator: { type: integer, example: 0 }, denominator: { type: integer, example: 0 } } }, top_labels: { type: array, example: [] }, messages_per_conversations_avg: { type: integer, example: 0 }, messages_received_per_conversations_avg: { type: integer, example: 0 }, messages_sent_per_conversations_avg: { type: integer, example: 0 } } } messages: { type: object, properties: { count: { type: integer, example: 0 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 0 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, received: { type: object, properties: { count: { type: integer, example: 0 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 0 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, initial_replies: { type: integer, example: 0 }, dailyStats: { type: array, example: [] }, avg_wait: { type: string, example: N/A }, avg_wait_raw: { type: string, example: null }, avg_first_wait: { type: string, example: N/A }, avg_first_wait_raw: { type: string, example: null } } }, sent: { type: object, properties: { count: { type: integer, example: 0 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 0 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, initial_replies: { type: integer, example: 0 }, dailyStats: { type: array, example: [] } } } } } overallTTR: { type: object, properties: { friendly: { type: string, example: N/A }, raw: { type: string, example: null }, friendly_no_business: { type: string, example: N/A }, raw_no_business: { type: string, example: null }, deviation_friendly: { type: string, example: N/A }, deviation_raw: { type: string, example: null }, deviation_friendly_no_business: { type: string, example: N/A }, deviation_raw_no_business: { type: string, example: null }, median_friendly: { type: string, example: N/A }, median_raw: { type: string, example: null }, median_friendly_no_business: { type: string, example: N/A }, median_raw_no_business: { type: string, example: null }, consistency_score: { type: string, example: N/A }, consistency_score_no_business: { type: string, example: N/A }, percentileRanks: { type: array, example: [] }, percentileRanksRaw: { type: array, example: [] }, within_sla: { type: string, example: null }, within_sla_percentage_friendly: { type: string, example: N/A }, sla_breach: { type: string, example: null }, sla_breach_percentage_friendly: { type: string, example: N/A }, excluded_from_sla: { type: string, example: null }, goal_status: { type: string, example: null }, goal: { type: string, example: null } } } initialTTR: { type: object, properties: { friendly: { type: string, example: N/A }, raw: { type: string, example: null }, friendly_no_business: { type: string, example: N/A }, raw_no_business: { type: string, example: null }, deviation_friendly: { type: string, example: N/A }, deviation_raw: { type: string, example: null }, deviation_friendly_no_business: { type: string, example: N/A }, deviation_raw_no_business: { type: string, example: null }, median_friendly: { type: string, example: N/A }, median_raw: { type: string, example: null }, median_friendly_no_business: { type: string, example: N/A }, median_raw_no_business: { type: string, example: null }, consistency_score: { type: string, example: N/A }, consistency_score_no_business: { type: string, example: N/A }, percentileRanks: { type: array, example: [] }, percentileRanksRaw: { type: array, example: [] }, within_sla: { type: string, example: null }, within_sla_percentage_friendly: { type: string, example: N/A }, sla_breach: { type: string, example: null }, sla_breach_percentage_friendly: { type: string, example: N/A }, excluded_from_sla: { type: string, example: null }, goal_status: { type: string, example: null }, goal: { type: string, example: null } } } overallTTF: { type: object, properties: { friendly: { type: string, example: N/A }, raw: { type: string, example: null }, friendly_no_business: { type: string, example: N/A }, raw_no_business: { type: string, example: null } } } overallTTC: { type: object, properties: { friendly: { type: string, example: N/A }, raw: { type: string, example: null }, friendly_no_business: { type: string, example: N/A }, raw_no_business: { type: string, example: null }, percentileRanks: { type: array, example: [] }, percentileRanksRaw: { type: array, example: [] }, within_sla: { type: string, example: null }, within_sla_percentage_friendly: { type: string, example: N/A }, sla_breach: { type: string, example: null }, sla_breach_percentage_friendly: { type: string, example: N/A }, goal_status: { type: string, example: null }, goal: { type: string, example: null } } } first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/teams?from=2020-01-01&to=2020-01-08&model=1&model_type=Team&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&closed_over=15&viewId=1&page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/teams?from=2020-01-01&to=2020-01-08&model=1&model_type=Team&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&closed_over=15&viewId=1&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/reports/teams?from=2020-01-01&to=2020-01-08&model=1&model_type=Team&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&closed_over=15&viewId=1&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: { type: string, example: null } label: { type: string, example: '« Previous' } active: { type: boolean, example: false } next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/reports/teams' per_page: type: integer example: 25 prev_page_url: type: string example: null to: type: integer example: 6 total: type: integer example: 6 first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/teams?from=2020-01-01&to=2020-01-08&model=1&model_type=Team&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&closed_over=15&viewId=1&page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/teams?from=2020-01-01&to=2020-01-08&model=1&model_type=Team&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&closed_over=15&viewId=1&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/reports/teams?from=2020-01-01&to=2020-01-08&model=1&model_type=Team&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&closed_over=15&viewId=1&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/reports/teams' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 1 total: type: integer example: 1 args: type: object properties: model: type: object properties: id: type: integer example: 1 name: type: string example: 'US Support Team' email_usernames: type: array example: - e.paucek@timetoreply.com - d.dietrich@timetoreply.com - d.howe@timetoreply.com - s.legros@timetoreply.com - r.schowalter@timetoreply.com - c.streich@timetoreply.com items: type: string model_type: type: string example: Team icon: type: string example: handshake modelCom: type: object properties: id: type: integer example: 1 name: type: string example: 'Top Revenue Customers' email_usernames: type: array example: - zzulauf@bechtelar.com - rita.eichmann@thiel.com - durgan.jenifer@lakin.net - fritz87@waelchi.com - vesta12@batz.info - green.brooklyn@konopelski.com - dominic28@botsford.com - norberto.johns@legros.com - kristoffer27@dietrich.biz - koepp.erika@koelpin.org - dimitri94@crooks.com - swaniawski.trevor@crona.com - conrad.wolf@goodwin.com - newell.krajcik@hilpert.com - zprohaska@rempel.org - legros.noelia@nader.com - icie.rutherford@hane.com - nrobel@shields.biz - eankunding@stiedemann.info - brekke.felipa@towne.info - lswaniawski@jones.com - conn.alessandra@kub.com - jast.missouri@harvey.com - block.cecelia@parker.info - olen.littel@tillman.com - pollich.brionna@hoeger.com - yvette20@yahoo.com - destin22@fadel.com - jhermann@langworth.org - closed@timetoreply.com - coralie.torphy@watsica.com - fmorar@mclaughlin.net - hilton.eichmann@schiller.net - langosh.savanah@hotmail.com - hane.eulah@jast.com - hrodriguez@reilly.net - amacejkovic@mills.com - lola44@tromp.org - amely.schoen@weber.com - jess54@tremblay.biz - cummings.patience@bayer.info - schuster.rod@hammes.com - davis.dejuan@turcotte.com - medhurst.leopold@price.com - jevon.dicki@bogan.org - gadams@wehner.info - perry.ortiz@corwin.com - kassulke.malachi@ward.com - anabel.bednar@leffler.com - mkling@kreiger.biz - joey25@hotmail.com - lebsack.joseph@runte.net - keeling.asa@tromp.com - fritsch.ernie@frami.biz - selena.morissette@hirthe.com - elwin78@donnelly.biz - rahsaan.gerlach@armstrong.com - vmarvin@buckridge.com - earline.padberg@ernser.com - douglas23@moen.com - harber.robert@feeney.com - robb36@terry.com - laury.carter@glover.com - berry44@ward.com - jaylon45@abernathy.com - bruen.dennis@medhurst.com - mayer.jena@oconnell.net - jonathon92@tremblay.com - karli16@morissette.org - jack.watsica@thompson.com - kemmer.chaz@hill.com - selena05@rempel.net - timmothy.hayes@goodwin.biz - cruz28@murphy.com - tromp.isabelle@oreilly.biz - prath@pouros.org - clegros@kling.com - prosacco.eldridge@ferry.com - arnaldo24@walter.org - xrussel@hayes.com - ebert.frederique@hessel.com - josefina.bradtke@koelpin.com - dach.francis@abshire.net - jamil.bogan@gerlach.com - frederique08@kiehn.info - friesen.ryan@nikolaus.com - pietro.gerlach@marquardt.com - zemlak.alvera@price.com - mabernathy@johns.com - cfeest@corwin.com - tgreenholt@hintz.com - espencer@franecki.com - peyton37@aufderhar.info - carter.lauriane@schuster.info - conn.cooper@vandervort.com - jboehm@becker.info - douglas.imogene@langosh.info - owilliamson@skiles.biz - eshields@schroeder.biz - ysteuber@lueilwitz.com - rath.antonette@metz.info - pschaefer@schaefer.net - josue71@lesch.net - franecki.reva@gottlieb.net - blick.laurence@heller.net - anthony.batz@runolfsson.com - tjerde@watsica.com - hschulist@monahan.org - feest.sheila@jakubowski.com - elehner@gmail.com - bhermann@mcdermott.com - qjohns@walter.com - ricardo.stark@rippin.com - vpagac@mayert.com - melody.labadie@johnston.com - vpollich@huel.com - fay.adella@johnston.com - irving.zemlak@daugherty.com - predovic.rachel@murray.biz - christy15@franecki.org - julien27@jaskolski.com - obie.mills@crooks.com - trent80@fay.com - ned57@conroy.net - hauck.dahlia@baumbach.org - nova.runolfsson@weissnat.info - nemard@hotmail.com - emmerich.amira@skiles.com - moen.freda@stoltenberg.net - uriel16@hotmail.com - alejandra.mills@blick.com - josue57@franecki.org - upton.ryder@tremblay.com - deion.schowalter@fisher.com - elfrieda.hahn@heathcote.net - darian.haley@dicki.biz - marta.prosacco@treutel.com - davin43@braun.com - yullrich@parisian.org - bernhard.josephine@keeling.com - rashad.bode@lemke.com - tyra.altenwerth@swaniawski.com - lrosenbaum@kirlin.net - kayli.homenick@mann.biz - gene.reilly@kassulke.info - bulah.parker@hotmail.com - tjohns@lindgren.net - hank.lakin@blick.info - marco88@keebler.org - schmitt.albert@gmail.com - watsica.valerie@bergstrom.com - harris.ruthie@cruickshank.com - max.crona@block.com - zstokes@konopelski.com - ahmed68@beatty.com - mya86@langworth.com - rcruickshank@koelpin.com - xmills@bernier.net - qsawayn@torp.com - omari56@hotmail.com - hertha.crooks@koss.com - bulah.erdman@bartell.com - vkerluke@hilpert.com - ujakubowski@kreiger.info - gregoria.kozey@raynor.com - hickle.frida@crona.com - brekke.kurt@raynor.com - anibal.weissnat@schoen.com - shayne89@schamberger.net - yhuel@fritsch.com - rdavis@dooley.biz - skiles.albertha@murphy.org - clara.wisoky@feeney.com - susan23@jaskolski.com - brekke.arely@bashirian.net - johnnie.hammes@bogisich.com - hrunolfsdottir@powlowski.net - rubye12@champlin.com - mya.altenwerth@yahoo.com - lesch.ladarius@haley.info - qcasper@mayert.com - norberto43@abshire.com - erika.deckow@crooks.org - gottlieb.kelley@gmail.com - monte64@yost.info - wpowlowski@mueller.net - angelica.hane@lesch.com - frederique83@kozey.com - frodriguez@gmail.com - emard.myron@schaefer.org - verna.gibson@grady.com - russel.hunter@homenick.net - carlos19@gorczany.com - rodolfo.kemmer@cole.com - philip.lynch@crooks.com - neil64@haley.org - mertz.earnest@runolfsson.com - sylvia95@hamill.com - alexandre.okeefe@gutkowski.com - fconsidine@okon.info - nolan.garret@barrows.com - vonrueden.lucas@oberbrunner.com - hschaefer@frami.com - herbert.gerhold@hermiston.biz - cronin.candace@dickinson.net - giovanna97@jerde.info - price.sammy@gmail.com - lora.harris@will.info - xnienow@hilpert.com - vmorissette@lind.com - mmcclure@altenwerth.com - hilda.buckridge@bartell.com - lubowitz.lucile@king.com - kirlin.hermann@gislason.com - boris.roob@von.com - macie37@hotmail.com - hweissnat@altenwerth.com - kendall.rath@christiansen.com - von.baby@hotmail.com - ellie09@stroman.com - candido67@stamm.com - bonnie13@stiedemann.com - shana.tillman@gibson.com - mazie42@jacobson.biz - glenna49@reichert.info - twila.wuckert@sanford.com - fcrist@kautzer.info - cremin.kelley@dickens.biz - emmanuel.robel@yahoo.com - cormier.annalise@altenwerth.biz - derek.aufderhar@oconnell.info - pokeefe@conroy.org - imurazik@jenkins.org - casper.sage@yahoo.com - schaden.kali@turner.com - marianna.cummings@hotmail.com - luella16@gmail.com - anderson.rowan@hotmail.com - klind@quigley.net - deborah.hilpert@gleichner.biz - maximus.sipes@ferry.biz - king.dixie@hammes.org - hessel.elinore@hagenes.com - mfritsch@pacocha.com - cvolkman@fahey.com items: type: string customer_domains: type: array example: - schulist.com - hackett.com - gislason.com - baumbach.net - walter.net - bins.com - botsford.net - breitenberg.com - stracke.com - raynor.org - mann.com - mayert.net - bogan.org - rempel.com - schimmel.com - hermiston.com - cassin.net - reilly.com - kertzmann.com - yahoo.com - kunde.net - stroman.org - volkman.com - willms.info - parker.net - vonrueden.com - lowe.biz - gmail.com - schuster.com - marks.biz - glover.info - abbott.info - koch.com - bins.org - mills.org - howe.com - raynor.biz - hayes.info - prohaska.org - haley.biz - heathcote.info - lesch.net - spencer.com - sipes.org - cruickshank.org - koepp.org - gutmann.com - ondricka.com - kuhlman.net - hane.biz - braun.net - bartell.info - rodriguez.com - zboncak.info - ferry.com - conn.biz - rath.com - brakus.com - hudson.com - zulauf.com - schiller.com - block.com - doyle.com - schumm.com - hotmail.com - barton.com - damore.com - zieme.com - turner.org - herzog.org - brakus.net - altenwerth.com - lowe.org - cremin.com - gottlieb.com - buckridge.org - becker.com - fritsch.com - bauch.org - west.info - kilback.biz - beatty.net - larson.org - bashirian.com - vonrueden.org - hammes.com - kovacek.org - kessler.com - schumm.info - considine.com - conroy.com - ferry.biz - donnelly.org - mitchell.com - kling.info - pacocha.org - schulist.net - morissette.org - witting.com - ohara.biz - kuhlman.info - ferry.net - pfeffer.info - barrows.info - hilpert.org - denesik.com - block.biz - block.net - torphy.com - kuhlman.com - champlin.info - jerde.com - becker.net - lueilwitz.info - schmeler.net - boyle.com - moore.com - monahan.net - braun.org - mante.com - yundt.com - hessel.info - walter.org - ondricka.org - pollich.com - gleichner.info - schmidt.com - tromp.net - hauck.org - leffler.com - langosh.org - hand.biz - sipes.com - beer.info - mraz.com - witting.net - watsica.com - heaney.com - ritchie.com - christiansen.com - welch.com - hamill.com - little.biz - kozey.com - will.com - collier.net - bartoletti.com - kilback.com - rogahn.net - conroy.net - erdman.com - corkery.com - ledner.com - kautzer.com - pfannerstill.com - pfeffer.com - ruecker.net - rosenbaum.net - kutch.com - wyman.com - oberbrunner.com - langosh.com - bailey.com - maggio.net - gibson.biz - pagac.com - hilpert.biz - maggio.biz - okon.info - shields.net - casper.com - armstrong.biz - ohara.com - deckow.net - morar.com - hills.org - bernier.org - luettgen.com - dickinson.com - kovacek.net - feeney.org - zemlak.com - skiles.com - dibbert.info - lynch.biz - haag.net - schinner.biz - hyatt.net - prosacco.com - kuvalis.com - bosco.com - armstrong.net - goodwin.org - koelpin.com - heaney.biz - grant.biz - farrell.info - kutch.net - paucek.biz - jones.info - adams.net - rodriguez.biz - trantow.com - braun.com - hill.com - durgan.com - collier.com - goldner.com - walker.org items: type: string model_type: type: string example: 'Contact Group' icon: type: string example: user-friends tags: - Reports /api/reports/group-mailboxes: get: summary: 'Group Mailboxes - Report' operationId: groupMailboxesReport description: 'Group Mailboxes Report Data' parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' nullable: false - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' nullable: false - in: query name: model description: 'The ID or Name of the group mailbox you want statistics for. Use the models endpoint to get a list.' example: '1' required: false schema: type: string description: 'The ID or Name of the group mailbox you want statistics for. Use the models endpoint to get a list.' example: '1' nullable: false - in: query name: model_type description: "Model Type of the model being queried. Can only be 'Internal' or 'Group Mailbox'." example: 'Group Mailbox' required: false schema: type: string description: "Model Type of the model being queried. Can only be 'Internal' or 'Group Mailbox'." example: 'Group Mailbox' nullable: false - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: false nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false nullable: false - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false nullable: false - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null nullable: false - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND nullable: false - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' nullable: false - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' nullable: false - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' nullable: false - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' nullable: false - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 nullable: false - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 nullable: false - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: 15 nullable: false - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 nullable: false - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: sort_by description: 'Field Name to sort agents by. Defaults to threads.total.' example: threads.total required: false schema: type: string description: 'Field Name to sort agents by. Defaults to threads.total.' example: threads.total nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: 15 nullable: false - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: stats: threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_replies_from_agents: 0 have_no_replies_from_agents: 0 completionRatio: ratio: 0 numerator: null denominator: null handledRate: rate: 0 numerator: null denominator: null top_labels: '' messages_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 labels: total: 0 list: [] messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 avg_wait: N/A avg_wait_raw: 0 avg_first_wait: N/A avg_first_wait_raw: 0 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A dailyStats: [] type: stats all_group_mailbox_stats: current_page: 1 data: - name: 'US Support' threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: null handledRate: rate: 0 numerator: null denominator: null top_labels: - '' messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: 0 avg_first_wait: N/A avg_first_wait_raw: 0 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A members: current_page: 1 data: - name: us-support@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A goal_status: null goal: null - name: e.paucek@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A goal_status: null goal: null - name: d.dietrich@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A goal_status: null goal: null - name: d.howe@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A goal_status: null goal: null - name: s.legros@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A goal_status: null goal: null - name: r.schowalter@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null 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'01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A dailyStats: type: array example: [] type: type: string example: stats all_group_mailbox_stats: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: 'US Support' threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: null handledRate: rate: 0 numerator: null denominator: null top_labels: - '' messages_per_conversations_avg: 0 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have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A 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initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A goal_status: null goal: null - name: r.schowalter@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 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sla_breach_percentage_friendly: N/A goal_status: null goal: null first_page_url: 'https://portal.timetoreply.com/api/reports/group-mailboxes?from=2020-01-01&to=2020-01-08&model=1&model_type=Group%20Mailbox&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&closed_over=15&viewId=1&page=1' from: 1 last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/reports/group-mailboxes?from=2020-01-01&to=2020-01-08&model=1&model_type=Group%20Mailbox&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&closed_over=15&viewId=1&page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/reports/group-mailboxes?from=2020-01-01&to=2020-01-08&model=1&model_type=Group%20Mailbox&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&closed_over=15&viewId=1&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/reports/group-mailboxes' per_page: 25 prev_page_url: null to: 7 total: 7 items: type: object properties: name: type: string example: 'US Support' threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_initial_replies: type: string example: null handledRate: type: object properties: rate: type: integer example: 0 numerator: type: string example: null denominator: type: string example: null top_labels: type: array example: - '' items: type: string messages_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: integer example: 0 avg_first_wait: type: string example: N/A avg_first_wait_raw: type: integer example: 0 sent: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A members: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: us-support@timetoreply.com threads: { total: 0, internal: 0, inbound: 0, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 0, have_replies: 0, have_initial_replies: 0, handledRate: { rate: 0, numerator: 0, denominator: 0 }, top_labels: [], messages_per_conversations_avg: 0, messages_received_per_conversations_avg: 0, messages_sent_per_conversations_avg: 0 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, goal_status: null, goal: null } - name: e.paucek@timetoreply.com threads: { total: 0, internal: 0, inbound: 0, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 0, have_replies: 0, have_initial_replies: 0, handledRate: { rate: 0, numerator: 0, denominator: 0 }, top_labels: [], messages_per_conversations_avg: 0, messages_received_per_conversations_avg: 0, messages_sent_per_conversations_avg: 0 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, goal_status: null, goal: null } - name: d.dietrich@timetoreply.com threads: { total: 0, internal: 0, inbound: 0, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 0, have_replies: 0, have_initial_replies: 0, handledRate: { rate: 0, numerator: 0, denominator: 0 }, top_labels: [], messages_per_conversations_avg: 0, messages_received_per_conversations_avg: 0, messages_sent_per_conversations_avg: 0 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, goal_status: null, goal: null } - name: d.howe@timetoreply.com threads: { total: 0, internal: 0, inbound: 0, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 0, have_replies: 0, have_initial_replies: 0, handledRate: { rate: 0, numerator: 0, denominator: 0 }, top_labels: [], messages_per_conversations_avg: 0, messages_received_per_conversations_avg: 0, messages_sent_per_conversations_avg: 0 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, goal_status: null, goal: null } - name: s.legros@timetoreply.com threads: { total: 0, internal: 0, inbound: 0, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 0, have_replies: 0, have_initial_replies: 0, handledRate: { rate: 0, numerator: 0, denominator: 0 }, top_labels: [], messages_per_conversations_avg: 0, messages_received_per_conversations_avg: 0, messages_sent_per_conversations_avg: 0 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, goal_status: null, goal: null } - name: r.schowalter@timetoreply.com threads: { total: 0, internal: 0, inbound: 0, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 0, have_replies: 0, have_initial_replies: 0, handledRate: { rate: 0, numerator: 0, denominator: 0 }, top_labels: [], messages_per_conversations_avg: 0, messages_received_per_conversations_avg: 0, messages_sent_per_conversations_avg: 0 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, goal_status: null, goal: null } - name: c.streich@timetoreply.com threads: { total: 0, internal: 0, inbound: 0, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 0, have_replies: 0, have_initial_replies: 0, handledRate: { rate: 0, numerator: 0, denominator: 0 }, top_labels: [], messages_per_conversations_avg: 0, messages_received_per_conversations_avg: 0, messages_sent_per_conversations_avg: 0 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, goal_status: null, goal: null } items: type: object properties: name: { type: string, example: us-support@timetoreply.com } threads: { type: object, properties: { total: { type: integer, example: 0 }, internal: { type: integer, example: 0 }, inbound: { type: integer, example: 0 }, outbound: { type: integer, example: 0 }, sent_internally: { type: integer, example: 0 }, await_customer: { type: integer, example: 0 }, await_agent: { type: integer, example: 0 }, closed: { type: integer, example: 0 }, have_replies: { type: integer, example: 0 }, have_initial_replies: { type: integer, example: 0 }, handledRate: { type: object, properties: { rate: { type: integer, example: 0 }, numerator: { type: integer, example: 0 }, denominator: { type: integer, example: 0 } } }, top_labels: { type: array, example: [] }, messages_per_conversations_avg: { type: integer, example: 0 }, messages_received_per_conversations_avg: { type: integer, example: 0 }, messages_sent_per_conversations_avg: { type: integer, example: 0 } } } messages: { type: object, properties: { count: { type: integer, example: 0 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 0 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, received: { type: object, properties: { count: { type: integer, example: 0 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 0 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, initial_replies: { type: integer, example: 0 }, dailyStats: { type: array, example: [] }, avg_wait: { type: string, example: N/A }, avg_wait_raw: { type: string, example: null }, avg_first_wait: { type: string, example: N/A }, avg_first_wait_raw: { type: string, example: null } } }, sent: { type: object, properties: { count: { type: integer, example: 0 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 0 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, initial_replies: { type: integer, example: 0 }, dailyStats: { type: array, example: [] } } } } } overallTTR: { type: object, properties: { friendly: { type: string, example: N/A }, raw: { type: string, example: null }, friendly_no_business: { type: string, example: N/A }, raw_no_business: { type: string, example: null }, deviation_friendly: { type: string, example: N/A }, deviation_raw: { type: string, example: null }, deviation_friendly_no_business: { type: string, example: N/A }, deviation_raw_no_business: { type: string, example: null }, median_friendly: { type: string, example: N/A }, median_raw: { type: string, example: null }, median_friendly_no_business: { type: string, example: N/A }, median_raw_no_business: { type: string, example: null }, consistency_score: { type: string, example: N/A }, consistency_score_no_business: { type: string, example: N/A }, percentileRanks: { type: array, example: [] }, percentileRanksRaw: { type: array, example: [] }, within_sla: { type: string, example: null }, within_sla_percentage_friendly: { type: string, example: N/A }, sla_breach: { type: string, example: null }, sla_breach_percentage_friendly: { type: string, example: N/A }, excluded_from_sla: { type: string, example: null }, goal_status: { type: string, example: null }, goal: { type: string, example: null } } } initialTTR: { type: object, properties: { friendly: { type: string, example: N/A }, raw: { type: string, example: null }, friendly_no_business: { type: string, example: N/A }, raw_no_business: { type: string, example: null }, deviation_friendly: { type: string, example: N/A }, deviation_raw: { type: string, example: null }, deviation_friendly_no_business: { type: string, example: N/A }, deviation_raw_no_business: { type: string, example: null }, median_friendly: { type: string, example: N/A }, median_raw: { type: string, example: null }, median_friendly_no_business: { type: string, example: N/A }, median_raw_no_business: { type: string, example: null }, consistency_score: { type: string, example: N/A }, consistency_score_no_business: { type: string, example: N/A }, percentileRanks: { type: array, example: [] }, percentileRanksRaw: { type: array, example: [] }, within_sla: { type: string, example: null }, within_sla_percentage_friendly: { type: string, example: N/A }, sla_breach: { type: string, example: null }, sla_breach_percentage_friendly: { type: string, example: N/A }, excluded_from_sla: { type: string, example: null }, goal_status: { type: string, example: null }, goal: { type: string, example: null } } } overallTTF: { type: object, properties: { friendly: { type: string, example: N/A }, raw: { type: string, example: null }, friendly_no_business: { type: string, example: N/A }, raw_no_business: { type: string, example: null } } } overallTTC: { type: object, properties: { friendly: { type: string, example: N/A }, raw: { type: string, example: null }, friendly_no_business: { type: string, example: N/A }, raw_no_business: { type: string, example: null }, percentileRanks: { type: array, example: [] }, percentileRanksRaw: { type: array, example: [] }, within_sla: { type: string, example: null }, within_sla_percentage_friendly: { type: string, example: N/A }, sla_breach: { type: string, example: null }, sla_breach_percentage_friendly: { type: string, example: N/A }, goal_status: { type: string, example: null }, goal: { type: string, example: null } } } first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/group-mailboxes?from=2020-01-01&to=2020-01-08&model=1&model_type=Group%20Mailbox&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&closed_over=15&viewId=1&page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/group-mailboxes?from=2020-01-01&to=2020-01-08&model=1&model_type=Group%20Mailbox&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&closed_over=15&viewId=1&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/reports/group-mailboxes?from=2020-01-01&to=2020-01-08&model=1&model_type=Group%20Mailbox&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&closed_over=15&viewId=1&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: { type: string, example: null } label: { type: string, example: '« Previous' } active: { type: boolean, example: false } next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/reports/group-mailboxes' per_page: type: integer example: 25 prev_page_url: type: string example: null to: type: integer example: 7 total: type: integer example: 7 first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/group-mailboxes?from=2020-01-01&to=2020-01-08&model=1&model_type=Group%20Mailbox&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&closed_over=15&viewId=1&page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/group-mailboxes?from=2020-01-01&to=2020-01-08&model=1&model_type=Group%20Mailbox&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&closed_over=15&viewId=1&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/reports/group-mailboxes?from=2020-01-01&to=2020-01-08&model=1&model_type=Group%20Mailbox&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&closed_over=15&viewId=1&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/reports/group-mailboxes' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 1 total: type: integer example: 1 args: type: object properties: model: type: object properties: id: type: integer example: 1 name: type: string example: 'US Support' email_usernames: type: array example: - us-support@timetoreply.com - e.paucek@timetoreply.com - d.dietrich@timetoreply.com - d.howe@timetoreply.com - s.legros@timetoreply.com - r.schowalter@timetoreply.com - c.streich@timetoreply.com items: type: string model_type: type: string example: 'Group Mailbox' icon: type: string example: users modelCom: type: object properties: id: type: integer example: 1 name: type: string example: 'Top Revenue Customers' email_usernames: type: array example: - zzulauf@bechtelar.com - rita.eichmann@thiel.com - durgan.jenifer@lakin.net - fritz87@waelchi.com - vesta12@batz.info - green.brooklyn@konopelski.com - dominic28@botsford.com - norberto.johns@legros.com - kristoffer27@dietrich.biz - koepp.erika@koelpin.org - dimitri94@crooks.com - swaniawski.trevor@crona.com - conrad.wolf@goodwin.com - newell.krajcik@hilpert.com - zprohaska@rempel.org - legros.noelia@nader.com - icie.rutherford@hane.com - nrobel@shields.biz - eankunding@stiedemann.info - brekke.felipa@towne.info - lswaniawski@jones.com - conn.alessandra@kub.com - jast.missouri@harvey.com - block.cecelia@parker.info - olen.littel@tillman.com - pollich.brionna@hoeger.com - yvette20@yahoo.com - destin22@fadel.com - jhermann@langworth.org - closed@timetoreply.com - coralie.torphy@watsica.com - fmorar@mclaughlin.net - hilton.eichmann@schiller.net - langosh.savanah@hotmail.com - hane.eulah@jast.com - hrodriguez@reilly.net - amacejkovic@mills.com - lola44@tromp.org - amely.schoen@weber.com - jess54@tremblay.biz - cummings.patience@bayer.info - schuster.rod@hammes.com - davis.dejuan@turcotte.com - medhurst.leopold@price.com - jevon.dicki@bogan.org - gadams@wehner.info - perry.ortiz@corwin.com - kassulke.malachi@ward.com - anabel.bednar@leffler.com - mkling@kreiger.biz - joey25@hotmail.com - lebsack.joseph@runte.net - keeling.asa@tromp.com - fritsch.ernie@frami.biz - selena.morissette@hirthe.com - elwin78@donnelly.biz - rahsaan.gerlach@armstrong.com - vmarvin@buckridge.com - earline.padberg@ernser.com - douglas23@moen.com - harber.robert@feeney.com - robb36@terry.com - laury.carter@glover.com - berry44@ward.com - jaylon45@abernathy.com - bruen.dennis@medhurst.com - mayer.jena@oconnell.net - jonathon92@tremblay.com - karli16@morissette.org - jack.watsica@thompson.com - kemmer.chaz@hill.com - selena05@rempel.net - timmothy.hayes@goodwin.biz - cruz28@murphy.com - tromp.isabelle@oreilly.biz - prath@pouros.org - clegros@kling.com - prosacco.eldridge@ferry.com - arnaldo24@walter.org - xrussel@hayes.com - ebert.frederique@hessel.com - josefina.bradtke@koelpin.com - dach.francis@abshire.net - jamil.bogan@gerlach.com - frederique08@kiehn.info - friesen.ryan@nikolaus.com - pietro.gerlach@marquardt.com - zemlak.alvera@price.com - mabernathy@johns.com - cfeest@corwin.com - tgreenholt@hintz.com - espencer@franecki.com - peyton37@aufderhar.info - carter.lauriane@schuster.info - conn.cooper@vandervort.com - jboehm@becker.info - douglas.imogene@langosh.info - owilliamson@skiles.biz - eshields@schroeder.biz - ysteuber@lueilwitz.com - rath.antonette@metz.info - pschaefer@schaefer.net - josue71@lesch.net - franecki.reva@gottlieb.net - blick.laurence@heller.net - anthony.batz@runolfsson.com - tjerde@watsica.com - hschulist@monahan.org - feest.sheila@jakubowski.com - elehner@gmail.com - bhermann@mcdermott.com - qjohns@walter.com - ricardo.stark@rippin.com - vpagac@mayert.com - melody.labadie@johnston.com - vpollich@huel.com - fay.adella@johnston.com - irving.zemlak@daugherty.com - predovic.rachel@murray.biz - christy15@franecki.org - julien27@jaskolski.com - obie.mills@crooks.com - trent80@fay.com - ned57@conroy.net - hauck.dahlia@baumbach.org - nova.runolfsson@weissnat.info - nemard@hotmail.com - emmerich.amira@skiles.com - moen.freda@stoltenberg.net - uriel16@hotmail.com - alejandra.mills@blick.com - josue57@franecki.org - upton.ryder@tremblay.com - deion.schowalter@fisher.com - elfrieda.hahn@heathcote.net - darian.haley@dicki.biz - marta.prosacco@treutel.com - davin43@braun.com - yullrich@parisian.org - bernhard.josephine@keeling.com - rashad.bode@lemke.com - tyra.altenwerth@swaniawski.com - lrosenbaum@kirlin.net - kayli.homenick@mann.biz - gene.reilly@kassulke.info - bulah.parker@hotmail.com - tjohns@lindgren.net - hank.lakin@blick.info - marco88@keebler.org - schmitt.albert@gmail.com - watsica.valerie@bergstrom.com - harris.ruthie@cruickshank.com - max.crona@block.com - zstokes@konopelski.com - ahmed68@beatty.com - mya86@langworth.com - rcruickshank@koelpin.com - xmills@bernier.net - qsawayn@torp.com - omari56@hotmail.com - hertha.crooks@koss.com - bulah.erdman@bartell.com - vkerluke@hilpert.com - ujakubowski@kreiger.info - gregoria.kozey@raynor.com - hickle.frida@crona.com - brekke.kurt@raynor.com - anibal.weissnat@schoen.com - shayne89@schamberger.net - yhuel@fritsch.com - rdavis@dooley.biz - skiles.albertha@murphy.org - clara.wisoky@feeney.com - susan23@jaskolski.com - brekke.arely@bashirian.net - johnnie.hammes@bogisich.com - hrunolfsdottir@powlowski.net - rubye12@champlin.com - mya.altenwerth@yahoo.com - lesch.ladarius@haley.info - qcasper@mayert.com - norberto43@abshire.com - erika.deckow@crooks.org - gottlieb.kelley@gmail.com - monte64@yost.info - wpowlowski@mueller.net - angelica.hane@lesch.com - frederique83@kozey.com - frodriguez@gmail.com - emard.myron@schaefer.org - verna.gibson@grady.com - russel.hunter@homenick.net - carlos19@gorczany.com - rodolfo.kemmer@cole.com - philip.lynch@crooks.com - neil64@haley.org - mertz.earnest@runolfsson.com - sylvia95@hamill.com - alexandre.okeefe@gutkowski.com - fconsidine@okon.info - nolan.garret@barrows.com - vonrueden.lucas@oberbrunner.com - hschaefer@frami.com - herbert.gerhold@hermiston.biz - cronin.candace@dickinson.net - giovanna97@jerde.info - price.sammy@gmail.com - lora.harris@will.info - xnienow@hilpert.com - vmorissette@lind.com - mmcclure@altenwerth.com - hilda.buckridge@bartell.com - lubowitz.lucile@king.com - kirlin.hermann@gislason.com - boris.roob@von.com - macie37@hotmail.com - hweissnat@altenwerth.com - kendall.rath@christiansen.com - von.baby@hotmail.com - ellie09@stroman.com - candido67@stamm.com - bonnie13@stiedemann.com - shana.tillman@gibson.com - mazie42@jacobson.biz - glenna49@reichert.info - twila.wuckert@sanford.com - fcrist@kautzer.info - cremin.kelley@dickens.biz - emmanuel.robel@yahoo.com - cormier.annalise@altenwerth.biz - derek.aufderhar@oconnell.info - pokeefe@conroy.org - imurazik@jenkins.org - casper.sage@yahoo.com - schaden.kali@turner.com - marianna.cummings@hotmail.com - luella16@gmail.com - anderson.rowan@hotmail.com - klind@quigley.net - deborah.hilpert@gleichner.biz - maximus.sipes@ferry.biz - king.dixie@hammes.org - hessel.elinore@hagenes.com - mfritsch@pacocha.com - cvolkman@fahey.com items: type: string customer_domains: type: array example: - schulist.com - hackett.com - gislason.com - baumbach.net - walter.net - bins.com - botsford.net - breitenberg.com - stracke.com - raynor.org - mann.com - mayert.net - bogan.org - rempel.com - schimmel.com - hermiston.com - cassin.net - reilly.com - kertzmann.com - yahoo.com - kunde.net - stroman.org - volkman.com - willms.info - parker.net - vonrueden.com - lowe.biz - gmail.com - schuster.com - marks.biz - glover.info - abbott.info - koch.com - bins.org - mills.org - howe.com - raynor.biz - hayes.info - prohaska.org - haley.biz - heathcote.info - lesch.net - spencer.com - sipes.org - cruickshank.org - koepp.org - gutmann.com - ondricka.com - kuhlman.net - hane.biz - braun.net - bartell.info - rodriguez.com - zboncak.info - ferry.com - conn.biz - rath.com - brakus.com - hudson.com - zulauf.com - schiller.com - block.com - doyle.com - schumm.com - hotmail.com - barton.com - damore.com - zieme.com - turner.org - herzog.org - brakus.net - altenwerth.com - lowe.org - cremin.com - gottlieb.com - buckridge.org - becker.com - fritsch.com - bauch.org - west.info - kilback.biz - beatty.net - larson.org - bashirian.com - vonrueden.org - hammes.com - kovacek.org - kessler.com - schumm.info - considine.com - conroy.com - ferry.biz - donnelly.org - mitchell.com - kling.info - pacocha.org - schulist.net - morissette.org - witting.com - ohara.biz - kuhlman.info - ferry.net - pfeffer.info - barrows.info - hilpert.org - denesik.com - block.biz - block.net - torphy.com - kuhlman.com - champlin.info - jerde.com - becker.net - lueilwitz.info - schmeler.net - boyle.com - moore.com - monahan.net - braun.org - mante.com - yundt.com - hessel.info - walter.org - ondricka.org - pollich.com - gleichner.info - schmidt.com - tromp.net - hauck.org - leffler.com - langosh.org - hand.biz - sipes.com - beer.info - mraz.com - witting.net - watsica.com - heaney.com - ritchie.com - christiansen.com - welch.com - hamill.com - little.biz - kozey.com - will.com - collier.net - bartoletti.com - kilback.com - rogahn.net - conroy.net - erdman.com - corkery.com - ledner.com - kautzer.com - pfannerstill.com - pfeffer.com - ruecker.net - rosenbaum.net - kutch.com - wyman.com - oberbrunner.com - langosh.com - bailey.com - maggio.net - gibson.biz - pagac.com - hilpert.biz - maggio.biz - okon.info - shields.net - casper.com - armstrong.biz - ohara.com - deckow.net - morar.com - hills.org - bernier.org - luettgen.com - dickinson.com - kovacek.net - feeney.org - zemlak.com - skiles.com - dibbert.info - lynch.biz - haag.net - schinner.biz - hyatt.net - prosacco.com - kuvalis.com - bosco.com - armstrong.net - goodwin.org - koelpin.com - heaney.biz - grant.biz - farrell.info - kutch.net - paucek.biz - jones.info - adams.net - rodriguez.biz - trantow.com - braun.com - hill.com - durgan.com - collier.com - goldner.com - walker.org items: type: string model_type: type: string example: 'Contact Group' icon: type: string example: user-friends tags: - Reports /api/reports/alerts: get: summary: 'Alerts - Report' operationId: alertsReport description: 'Alerts Report Data' parameters: - in: query name: days description: 'The number of days to go back in time.' example: 7 required: false schema: type: integer description: 'The number of days to go back in time.' example: 7 nullable: false - in: query name: team description: 'The ID of the team to filter by.' example: 1 required: false schema: type: integer description: 'The ID of the team to filter by.' example: 1 nullable: false - in: query name: agent description: 'The ID of the mailbox to filter by.' example: 1 required: false schema: type: integer description: 'The ID of the mailbox to filter by.' example: 1 nullable: false - in: query name: page_live description: 'The page number for the live messages.' example: 1 required: false schema: type: integer description: 'The page number for the live messages.' example: 1 nullable: false - in: query name: per_page_live description: 'The number of live messages per page.' example: 10 required: false schema: type: integer description: 'The number of live messages per page.' example: 10 nullable: false - in: query name: page_handled description: 'The page number for the handled messages.' example: 1 required: false schema: type: integer description: 'The page number for the handled messages.' example: 1 nullable: false - in: query name: per_page_handled description: 'The number of handled messages per page.' example: 10 required: false schema: type: integer description: 'The number of handled messages per page.' example: 10 nullable: false - in: query name: sort description: 'The sort order for the messages.' example: desc required: false schema: type: string description: 'The sort order for the messages.' example: desc nullable: false responses: 200: description: '' content: application/json: schema: type: object example: liveMessages: current_page: 1 data: - internet_message_id: 1729708269uydfBAklqu@04Hfl5ylD9gb7MPj5s8FhgOuX.pYaE date_time: 'Feb 24th 2025 12:52:39' subject: 'RE: architect sticky e-business' references: - 1683009374sIaMLMpR5C@KklN9iEuKyiaVzySPc5nyTvhM.c0QG - 1728658006ehlz1Vy04p@YCbcrLQKhf0Z2GkLZ7zGR0gRT.jZap - 1736954041waHny1JDzh@QnRDC7nThiEeI2mzS2leVPJvR.HyBg replytime: 1251 classification: reply raw_replytime: 1251 friendly_reply_time: '20m:51s' friendly_raw_reply_time: '20m:51s' email_domains: - breitenberg.com - timetoreply.com email_domains_from: - breitenberg.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - breitenberg.com email_domains_received: - timetoreply.com email_usernames: - aliyah08@breitenberg.com - e.paucek@timetoreply.com email_usernames_from: - aliyah08@breitenberg.com email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - aliyah08@breitenberg.com email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: true is_newest_message: true message_type: inbound labels: [] thread_id: 3 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 16796127693G3c5viPpU@kYI8NvLbuqQceEhV2oJtjdhCd.FhaJ date_time: 'Feb 24th 2025 12:38:12' subject: 'RE: Web Enquiry Form: benchmark seamless supply-chains' references: - 1712287651ChGQY0QPLs@VDDDGp8zISBqf1BlRMO2JF02g.DBP5 - 1724850058OBY8ynnCsn@Q5GzPUMkY8QQ18kGejLRLxO7D.s2xU - 17009143070ExRqfGiCF@wCgk1ry2F7NuR7OI5EFeOYstg.du2D replytime: 240901 classification: reply raw_replytime: 240901 friendly_reply_time: '66h:55m:01s' friendly_raw_reply_time: '66h:55m:01s' email_domains: - cole.com - timetoreply.com email_domains_from: - cole.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - cole.com email_domains_received: - timetoreply.com email_usernames: - rodolfo.kemmer@cole.com - e.paucek@timetoreply.com email_usernames_from: - rodolfo.kemmer@cole.com email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - rodolfo.kemmer@cole.com email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 38 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 1730200091zqKUDOgC46@q8dfDxXuPN9AsErhB4GVzvFIH.gNRQ date_time: 'Feb 23rd 2025 11:46:39' subject: 'RE: Web Enquiry Form: whiteboard impactful mindshare' references: - 17118794946D9Om5m2VO@uU9Veq9wuaJq2s4KGKHIeFO4C.AVnt - 17148025713oqxXarr9Z@itLTdueOLqHFVQZA2kDdfGLLH.LoCB replytime: 31634 classification: reply raw_replytime: 31634 friendly_reply_time: '08h:47m:14s' friendly_raw_reply_time: '08h:47m:14s' email_domains: - spencer.com - timetoreply.com email_domains_from: - spencer.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - spencer.com email_domains_received: - timetoreply.com email_usernames: - marcella.swift@spencer.com - e.paucek@timetoreply.com email_usernames_from: - marcella.swift@spencer.com email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - marcella.swift@spencer.com email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 2 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 1679529672GAoJJHvCHF@7SSDZxdWCuENOzPjRyJN8I8ju.9YJz date_time: 'Feb 21st 2025 23:42:42' subject: 'FW: Web Enquiry Form: harness 24/365 bandwidth' references: - 1740224579U1Jdo4kD9b@zgXrM5tsWLmbIjOsv2z7KkmIN.fFnC - 1714254390MLi8BFDsf7@4A6TiUxTVkL2hAyAvNQqjtEO5.Yqup - 1732813222n7cpvTfXXc@tzeCvSoLP1HHW81xltOzHIL6j.WHqX replytime: 1598 classification: follow-up raw_replytime: 1598 friendly_reply_time: '26m:38s' friendly_raw_reply_time: '26m:38s' email_domains: - sipes.org - timetoreply.com email_domains_from: - sipes.org email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - sipes.org email_domains_received: - timetoreply.com email_usernames: - ashtyn.klocko@sipes.org - e.paucek@timetoreply.com email_usernames_from: - ashtyn.klocko@sipes.org email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - ashtyn.klocko@sipes.org email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 1 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 1728658006ehlz1Vy04p@YCbcrLQKhf0Z2GkLZ7zGR0gRT.jZap date_time: 'Feb 21st 2025 21:53:10' subject: 'RE: architect sticky e-business' references: - 1683009374sIaMLMpR5C@KklN9iEuKyiaVzySPc5nyTvhM.c0QG replytime: 978 classification: reply raw_replytime: 978 friendly_reply_time: '16m:18s' friendly_raw_reply_time: '16m:18s' email_domains: - breitenberg.com - timetoreply.com email_domains_from: - breitenberg.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - breitenberg.com email_domains_received: - timetoreply.com email_usernames: - aliyah08@breitenberg.com - e.paucek@timetoreply.com email_usernames_from: - aliyah08@breitenberg.com email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - aliyah08@breitenberg.com email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: true is_newest_message: true message_type: inbound labels: - 'Clothing, Health & Movies' thread_id: 110 is_manually_excluded_from_sla_breach: true matched_alerts: '1': 'Test View (2h)' alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 1740224579U1Jdo4kD9b@zgXrM5tsWLmbIjOsv2z7KkmIN.fFnC date_time: 'Feb 21st 2025 15:38:26' subject: 'Web Enquiry Form: harness 24/365 bandwidth' references: null replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - sipes.org - timetoreply.com email_domains_from: - sipes.org email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - sipes.org email_domains_received: - timetoreply.com email_usernames: - ashtyn.klocko@sipes.org - e.paucek@timetoreply.com email_usernames_from: - ashtyn.klocko@sipes.org email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - ashtyn.klocko@sipes.org email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 109 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 1700684207vPKBSrtucg@19cScUmxVs5erXif7aDMLubaS.mOAK date_time: 'Feb 21st 2025 15:05:57' subject: 'RE: leverage compelling bandwidth' references: - 1726396451qfJPUqKIYH@oYAt0xCUDRSW61aJtavwSLpjB.h6V5 - 17147709048q9beNYpP4@xfWE9YpPJoVcZmLuPTBurq4pT.dMCz - 1696045015WiSfg84Xri@1wcGlNWgXXpRBE37m8Qbkub4P.YCG1 replytime: 986 classification: reply-all raw_replytime: 986 friendly_reply_time: '16m:26s' friendly_raw_reply_time: '16m:26s' email_domains: - volkman.com - timetoreply.com - tillman.com email_domains_from: - volkman.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - 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'https://portal.timetoreply.com/api/reports/alerts?days=7&team=1&agent=1&page_live=1&per_page_live=10&page_handled=1&per_page_handled=10&sort=desc&page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/alerts?days=7&team=1&agent=1&page_live=1&per_page_live=10&page_handled=1&per_page_handled=10&sort=desc&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/reports/alerts?days=7&team=1&agent=1&page_live=1&per_page_live=10&page_handled=1&per_page_handled=10&sort=desc&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/reports/alerts' per_page: type: integer example: 10 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 mailbox_list: type: object properties: e.paucek@timetoreply.com: type: object properties: id: type: integer example: 1 name: type: string example: 'Erwin Paucek' email_usernames: type: array example: - e.paucek@timetoreply.com items: type: string type: type: string example: agent tags: - Reports '/api/reports/alerts/{agent_id}': get: summary: 'Alerts - Report' operationId: alertsReport description: 'Alerts Report Data for a specific mailbox' parameters: - in: query name: days description: 'The number of days to go back in time.' example: 7 required: false schema: type: integer description: 'The number of days to go back in time.' example: 7 nullable: false - in: query name: page description: 'The page number for the messages.' example: 1 required: false schema: type: integer description: 'The page number for the messages.' example: 1 nullable: false - in: query name: per_page description: 'The number of messages per page.' example: 10 required: false schema: type: integer description: 'The number of messages per page.' example: 10 nullable: false - in: query name: sort description: 'The sort order for the messages.' example: desc required: false schema: type: string description: 'The sort order for the messages.' example: desc nullable: false responses: 200: description: '' content: application/json: schema: type: object example: messages: current_page: 1 data: - internet_message_id: 1729708269uydfBAklqu@04Hfl5ylD9gb7MPj5s8FhgOuX.pYaE date_time: 'Feb 24th 2025 12:52:39' subject: 'RE: architect sticky e-business' references: - 1683009374sIaMLMpR5C@KklN9iEuKyiaVzySPc5nyTvhM.c0QG - 1728658006ehlz1Vy04p@YCbcrLQKhf0Z2GkLZ7zGR0gRT.jZap - 1736954041waHny1JDzh@QnRDC7nThiEeI2mzS2leVPJvR.HyBg replytime: 1251 classification: reply raw_replytime: 1251 friendly_reply_time: '20m:51s' friendly_raw_reply_time: '20m:51s' email_domains: - breitenberg.com - timetoreply.com email_domains_from: - breitenberg.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - breitenberg.com email_domains_received: - timetoreply.com email_usernames: - aliyah08@breitenberg.com - e.paucek@timetoreply.com email_usernames_from: - aliyah08@breitenberg.com email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - aliyah08@breitenberg.com email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: true is_newest_message: true message_type: inbound labels: [] thread_id: 3 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alert_type: live alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 16796127693G3c5viPpU@kYI8NvLbuqQceEhV2oJtjdhCd.FhaJ date_time: 'Feb 24th 2025 12:38:12' subject: 'RE: Web Enquiry Form: benchmark seamless supply-chains' references: - 1712287651ChGQY0QPLs@VDDDGp8zISBqf1BlRMO2JF02g.DBP5 - 1724850058OBY8ynnCsn@Q5GzPUMkY8QQ18kGejLRLxO7D.s2xU - 17009143070ExRqfGiCF@wCgk1ry2F7NuR7OI5EFeOYstg.du2D replytime: 240901 classification: reply raw_replytime: 240901 friendly_reply_time: '66h:55m:01s' friendly_raw_reply_time: '66h:55m:01s' email_domains: - cole.com - timetoreply.com email_domains_from: - cole.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - cole.com email_domains_received: - timetoreply.com email_usernames: - rodolfo.kemmer@cole.com - e.paucek@timetoreply.com email_usernames_from: - rodolfo.kemmer@cole.com email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - rodolfo.kemmer@cole.com email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 38 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alert_type: live alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 1730200091zqKUDOgC46@q8dfDxXuPN9AsErhB4GVzvFIH.gNRQ date_time: 'Feb 23rd 2025 11:46:39' subject: 'RE: Web Enquiry Form: whiteboard impactful mindshare' references: - 17118794946D9Om5m2VO@uU9Veq9wuaJq2s4KGKHIeFO4C.AVnt - 17148025713oqxXarr9Z@itLTdueOLqHFVQZA2kDdfGLLH.LoCB replytime: 31634 classification: reply raw_replytime: 31634 friendly_reply_time: '08h:47m:14s' friendly_raw_reply_time: '08h:47m:14s' email_domains: - spencer.com - timetoreply.com email_domains_from: - spencer.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - spencer.com email_domains_received: - timetoreply.com email_usernames: - marcella.swift@spencer.com - e.paucek@timetoreply.com email_usernames_from: - marcella.swift@spencer.com email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - marcella.swift@spencer.com email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 2 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alert_type: live alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 1679529672GAoJJHvCHF@7SSDZxdWCuENOzPjRyJN8I8ju.9YJz date_time: 'Feb 21st 2025 23:42:42' subject: 'FW: Web Enquiry Form: harness 24/365 bandwidth' references: - 1740224579U1Jdo4kD9b@zgXrM5tsWLmbIjOsv2z7KkmIN.fFnC - 1714254390MLi8BFDsf7@4A6TiUxTVkL2hAyAvNQqjtEO5.Yqup - 1732813222n7cpvTfXXc@tzeCvSoLP1HHW81xltOzHIL6j.WHqX replytime: 1598 classification: follow-up raw_replytime: 1598 friendly_reply_time: '26m:38s' friendly_raw_reply_time: '26m:38s' email_domains: - sipes.org - timetoreply.com email_domains_from: - sipes.org email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - sipes.org email_domains_received: - timetoreply.com email_usernames: - ashtyn.klocko@sipes.org - e.paucek@timetoreply.com email_usernames_from: - ashtyn.klocko@sipes.org email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - ashtyn.klocko@sipes.org email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 1 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alert_type: live alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 1728658006ehlz1Vy04p@YCbcrLQKhf0Z2GkLZ7zGR0gRT.jZap date_time: 'Feb 21st 2025 21:53:10' subject: 'RE: architect sticky e-business' references: - 1683009374sIaMLMpR5C@KklN9iEuKyiaVzySPc5nyTvhM.c0QG replytime: 978 classification: reply raw_replytime: 978 friendly_reply_time: '16m:18s' friendly_raw_reply_time: '16m:18s' email_domains: - breitenberg.com - timetoreply.com email_domains_from: - breitenberg.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - breitenberg.com email_domains_received: - timetoreply.com email_usernames: - aliyah08@breitenberg.com - e.paucek@timetoreply.com email_usernames_from: - aliyah08@breitenberg.com email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - aliyah08@breitenberg.com email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: true is_newest_message: true message_type: inbound labels: - 'Clothing, Health & Movies' thread_id: 110 is_manually_excluded_from_sla_breach: true matched_alerts: '1': 'Test View (2h)' alert_type: live alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 1740224579U1Jdo4kD9b@zgXrM5tsWLmbIjOsv2z7KkmIN.fFnC date_time: 'Feb 21st 2025 15:38:26' subject: 'Web Enquiry Form: harness 24/365 bandwidth' references: null replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - sipes.org - timetoreply.com email_domains_from: - sipes.org email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - sipes.org email_domains_received: - timetoreply.com email_usernames: - ashtyn.klocko@sipes.org - e.paucek@timetoreply.com email_usernames_from: - ashtyn.klocko@sipes.org email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - ashtyn.klocko@sipes.org email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 109 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alert_type: live alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 1700684207vPKBSrtucg@19cScUmxVs5erXif7aDMLubaS.mOAK date_time: 'Feb 21st 2025 15:05:57' subject: 'RE: leverage compelling bandwidth' references: - 1726396451qfJPUqKIYH@oYAt0xCUDRSW61aJtavwSLpjB.h6V5 - 17147709048q9beNYpP4@xfWE9YpPJoVcZmLuPTBurq4pT.dMCz - 1696045015WiSfg84Xri@1wcGlNWgXXpRBE37m8Qbkub4P.YCG1 replytime: 986 classification: reply-all raw_replytime: 986 friendly_reply_time: '16m:26s' friendly_raw_reply_time: '16m:26s' email_domains: - volkman.com - timetoreply.com - tillman.com email_domains_from: - volkman.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - volkman.com email_domains_received: - timetoreply.com - tillman.com email_usernames: - kip.bosco@volkman.com - e.paucek@timetoreply.com - olen.littel@tillman.com email_usernames_from: - kip.bosco@volkman.com email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: - olen.littel@tillman.com email_usernames_reply_to: [] email_usernames_senders: - kip.bosco@volkman.com email_usernames_received: - e.paucek@timetoreply.com - olen.littel@tillman.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 107 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alert_type: live alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 1717068735NfbPBrmbp5@vwpDgUvr438ZAet6ekDLJQaW3.qvVW date_time: 'Feb 20th 2025 17:57:25' subject: 'RE: architect back-end deliverables' references: - 1685411151IYLa2dgliw@SoaiZuFoA3wW1TsnWMVD28aZz.gDG4 - 1685152548z9B53smkBF@NOeKaka3hKjYaLzT6tXX9qpIV.W9QW replytime: 0 classification: reply raw_replytime: 456 friendly_reply_time: 00s friendly_raw_reply_time: '07m:36s' email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - timetoreply.com email_usernames: - s.legros@timetoreply.com - e.paucek@timetoreply.com email_usernames_from: - s.legros@timetoreply.com email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - s.legros@timetoreply.com email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: false is_newest_message: true message_type: internal labels: [] thread_id: 320 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alert_type: live alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 1688538256kDdYfQUMrj@pUIqkJGpubBfWcsIGIIKZv2YH.oUwy date_time: 'Feb 20th 2025 17:30:20' subject: 'RE: Web Enquiry Form: productize impactful mindshare' references: - 1733295112LDTEm3SiKP@nc0Xd0VbkmuSP4OJaGzxHAhnX.1JH5 - 1730640941WuHRQBCagP@a6B8kpORJQCqAoHUmdwVd6oIA.QTHN - 1701363813xy9ALT5XF3@M1EJqbcd9HKNIbrvkcrfOJCxm.gg8M replytime: 464 classification: reply raw_replytime: 464 friendly_reply_time: '07m:44s' friendly_raw_reply_time: '07m:44s' email_domains: - leffler.com - timetoreply.com email_domains_from: - leffler.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - leffler.com email_domains_received: - timetoreply.com email_usernames: - anabel.bednar@leffler.com - e.paucek@timetoreply.com email_usernames_from: - anabel.bednar@leffler.com email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - anabel.bednar@leffler.com email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 102 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alert_type: live alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 1698609241WAYTjGi6FF@rGWwFAs50GZtCx3Mh4U5AvwkC.zkeS date_time: 'Feb 20th 2025 15:18:09' subject: 'RE: redefine cross-media architectures' references: - 1684787192wxDc1FW94A@jhyijUKwPA1iqVL6ktValyuSU.rmR2 replytime: 600 classification: reply raw_replytime: 1689 friendly_reply_time: '10m:00s' friendly_raw_reply_time: '28m:09s' email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - timetoreply.com email_usernames: - c.streich@timetoreply.com - e.paucek@timetoreply.com email_usernames_from: - c.streich@timetoreply.com email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - c.streich@timetoreply.com email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: true is_newest_message: true message_type: internal labels: [] thread_id: 100 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alert_type: live alerted_recipients: - e.paucek@timetoreply.com first_page_url: 'https://portal.timetoreply.com/api/reports/alerts/1?days=7&per_page=10&sort=desc&page=1' from: 1 last_page: 5 last_page_url: 'https://portal.timetoreply.com/api/reports/alerts/1?days=7&per_page=10&sort=desc&page=5' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/reports/alerts/1?days=7&per_page=10&sort=desc&page=1' label: '1' active: true - url: 'https://portal.timetoreply.com/api/reports/alerts/1?days=7&per_page=10&sort=desc&page=2' label: '2' active: false - url: 'https://portal.timetoreply.com/api/reports/alerts/1?days=7&per_page=10&sort=desc&page=3' label: '3' active: false - url: 'https://portal.timetoreply.com/api/reports/alerts/1?days=7&per_page=10&sort=desc&page=4' label: '4' active: false - url: 'https://portal.timetoreply.com/api/reports/alerts/1?days=7&per_page=10&sort=desc&page=5' label: '5' active: false - url: 'https://portal.timetoreply.com/api/reports/alerts/1?days=7&per_page=10&sort=desc&page=2' label: 'Next »' active: false next_page_url: 'https://portal.timetoreply.com/api/reports/alerts/1?days=7&per_page=10&sort=desc&page=2' path: 'https://portal.timetoreply.com/api/reports/alerts/1' per_page: 10 prev_page_url: null to: 10 total: 49 mailbox_list: e.paucek@timetoreply.com: id: 1 name: 'Erwin Paucek' email_usernames: - e.paucek@timetoreply.com type: agent properties: messages: type: object properties: current_page: type: integer example: 1 data: type: array example: - internet_message_id: 1729708269uydfBAklqu@04Hfl5ylD9gb7MPj5s8FhgOuX.pYaE date_time: 'Feb 24th 2025 12:52:39' subject: 'RE: architect sticky e-business' references: - 1683009374sIaMLMpR5C@KklN9iEuKyiaVzySPc5nyTvhM.c0QG - 1728658006ehlz1Vy04p@YCbcrLQKhf0Z2GkLZ7zGR0gRT.jZap - 1736954041waHny1JDzh@QnRDC7nThiEeI2mzS2leVPJvR.HyBg replytime: 1251 classification: reply raw_replytime: 1251 friendly_reply_time: '20m:51s' friendly_raw_reply_time: '20m:51s' email_domains: - breitenberg.com - timetoreply.com email_domains_from: - breitenberg.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - breitenberg.com email_domains_received: - timetoreply.com email_usernames: - aliyah08@breitenberg.com - e.paucek@timetoreply.com email_usernames_from: - aliyah08@breitenberg.com email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - aliyah08@breitenberg.com email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: true is_newest_message: true message_type: inbound labels: [] thread_id: 3 is_manually_excluded_from_sla_breach: false matched_alerts: 1: 'Test View (2h)' alert_type: live alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 16796127693G3c5viPpU@kYI8NvLbuqQceEhV2oJtjdhCd.FhaJ date_time: 'Feb 24th 2025 12:38:12' subject: 'RE: Web Enquiry Form: benchmark seamless supply-chains' references: - 1712287651ChGQY0QPLs@VDDDGp8zISBqf1BlRMO2JF02g.DBP5 - 1724850058OBY8ynnCsn@Q5GzPUMkY8QQ18kGejLRLxO7D.s2xU - 17009143070ExRqfGiCF@wCgk1ry2F7NuR7OI5EFeOYstg.du2D replytime: 240901 classification: reply raw_replytime: 240901 friendly_reply_time: '66h:55m:01s' friendly_raw_reply_time: '66h:55m:01s' email_domains: - cole.com - timetoreply.com email_domains_from: - cole.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - cole.com email_domains_received: - timetoreply.com email_usernames: - rodolfo.kemmer@cole.com - e.paucek@timetoreply.com email_usernames_from: - rodolfo.kemmer@cole.com email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - rodolfo.kemmer@cole.com email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 38 is_manually_excluded_from_sla_breach: false matched_alerts: 1: 'Test View (2h)' alert_type: live alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 1730200091zqKUDOgC46@q8dfDxXuPN9AsErhB4GVzvFIH.gNRQ date_time: 'Feb 23rd 2025 11:46:39' subject: 'RE: Web Enquiry Form: whiteboard impactful mindshare' references: - 17118794946D9Om5m2VO@uU9Veq9wuaJq2s4KGKHIeFO4C.AVnt - 17148025713oqxXarr9Z@itLTdueOLqHFVQZA2kDdfGLLH.LoCB replytime: 31634 classification: reply raw_replytime: 31634 friendly_reply_time: '08h:47m:14s' friendly_raw_reply_time: '08h:47m:14s' email_domains: - spencer.com - timetoreply.com email_domains_from: - spencer.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - spencer.com email_domains_received: - timetoreply.com email_usernames: - marcella.swift@spencer.com - e.paucek@timetoreply.com email_usernames_from: - marcella.swift@spencer.com email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - marcella.swift@spencer.com email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 2 is_manually_excluded_from_sla_breach: false matched_alerts: 1: 'Test View (2h)' alert_type: live alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 1679529672GAoJJHvCHF@7SSDZxdWCuENOzPjRyJN8I8ju.9YJz date_time: 'Feb 21st 2025 23:42:42' subject: 'FW: Web Enquiry Form: harness 24/365 bandwidth' references: - 1740224579U1Jdo4kD9b@zgXrM5tsWLmbIjOsv2z7KkmIN.fFnC - 1714254390MLi8BFDsf7@4A6TiUxTVkL2hAyAvNQqjtEO5.Yqup - 1732813222n7cpvTfXXc@tzeCvSoLP1HHW81xltOzHIL6j.WHqX replytime: 1598 classification: follow-up raw_replytime: 1598 friendly_reply_time: '26m:38s' friendly_raw_reply_time: '26m:38s' email_domains: - sipes.org - timetoreply.com email_domains_from: - sipes.org email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - sipes.org email_domains_received: - timetoreply.com email_usernames: - ashtyn.klocko@sipes.org - e.paucek@timetoreply.com email_usernames_from: - ashtyn.klocko@sipes.org email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - ashtyn.klocko@sipes.org email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 1 is_manually_excluded_from_sla_breach: false matched_alerts: 1: 'Test View (2h)' alert_type: live alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 1728658006ehlz1Vy04p@YCbcrLQKhf0Z2GkLZ7zGR0gRT.jZap date_time: 'Feb 21st 2025 21:53:10' subject: 'RE: architect sticky e-business' references: - 1683009374sIaMLMpR5C@KklN9iEuKyiaVzySPc5nyTvhM.c0QG replytime: 978 classification: reply raw_replytime: 978 friendly_reply_time: '16m:18s' friendly_raw_reply_time: '16m:18s' email_domains: - breitenberg.com - timetoreply.com email_domains_from: - breitenberg.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - breitenberg.com email_domains_received: - timetoreply.com email_usernames: - aliyah08@breitenberg.com - e.paucek@timetoreply.com email_usernames_from: - aliyah08@breitenberg.com email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - aliyah08@breitenberg.com email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: true is_newest_message: true message_type: inbound labels: - 'Clothing, Health & Movies' thread_id: 110 is_manually_excluded_from_sla_breach: true matched_alerts: 1: 'Test View (2h)' alert_type: live alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 1740224579U1Jdo4kD9b@zgXrM5tsWLmbIjOsv2z7KkmIN.fFnC date_time: 'Feb 21st 2025 15:38:26' subject: 'Web Enquiry Form: harness 24/365 bandwidth' references: null replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - sipes.org - timetoreply.com email_domains_from: - sipes.org email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - sipes.org email_domains_received: - timetoreply.com email_usernames: - ashtyn.klocko@sipes.org - e.paucek@timetoreply.com email_usernames_from: - ashtyn.klocko@sipes.org email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - ashtyn.klocko@sipes.org email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 109 is_manually_excluded_from_sla_breach: false matched_alerts: 1: 'Test View (2h)' alert_type: live alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 1700684207vPKBSrtucg@19cScUmxVs5erXif7aDMLubaS.mOAK date_time: 'Feb 21st 2025 15:05:57' subject: 'RE: leverage compelling bandwidth' references: - 1726396451qfJPUqKIYH@oYAt0xCUDRSW61aJtavwSLpjB.h6V5 - 17147709048q9beNYpP4@xfWE9YpPJoVcZmLuPTBurq4pT.dMCz - 1696045015WiSfg84Xri@1wcGlNWgXXpRBE37m8Qbkub4P.YCG1 replytime: 986 classification: reply-all raw_replytime: 986 friendly_reply_time: '16m:26s' friendly_raw_reply_time: '16m:26s' email_domains: - volkman.com - timetoreply.com - tillman.com email_domains_from: - volkman.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - volkman.com email_domains_received: - timetoreply.com - tillman.com email_usernames: - kip.bosco@volkman.com - e.paucek@timetoreply.com - olen.littel@tillman.com email_usernames_from: - kip.bosco@volkman.com email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: - olen.littel@tillman.com email_usernames_reply_to: [] email_usernames_senders: - kip.bosco@volkman.com email_usernames_received: - e.paucek@timetoreply.com - olen.littel@tillman.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 107 is_manually_excluded_from_sla_breach: false matched_alerts: 1: 'Test View (2h)' alert_type: live alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 1717068735NfbPBrmbp5@vwpDgUvr438ZAet6ekDLJQaW3.qvVW date_time: 'Feb 20th 2025 17:57:25' subject: 'RE: architect back-end deliverables' references: - 1685411151IYLa2dgliw@SoaiZuFoA3wW1TsnWMVD28aZz.gDG4 - 1685152548z9B53smkBF@NOeKaka3hKjYaLzT6tXX9qpIV.W9QW replytime: 0 classification: reply raw_replytime: 456 friendly_reply_time: 00s friendly_raw_reply_time: '07m:36s' email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - timetoreply.com email_usernames: - s.legros@timetoreply.com - e.paucek@timetoreply.com email_usernames_from: - s.legros@timetoreply.com email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - s.legros@timetoreply.com email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: false is_newest_message: true message_type: internal labels: [] thread_id: 320 is_manually_excluded_from_sla_breach: false matched_alerts: 1: 'Test View (2h)' alert_type: live alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 1688538256kDdYfQUMrj@pUIqkJGpubBfWcsIGIIKZv2YH.oUwy date_time: 'Feb 20th 2025 17:30:20' subject: 'RE: Web Enquiry Form: productize impactful mindshare' references: - 1733295112LDTEm3SiKP@nc0Xd0VbkmuSP4OJaGzxHAhnX.1JH5 - 1730640941WuHRQBCagP@a6B8kpORJQCqAoHUmdwVd6oIA.QTHN - 1701363813xy9ALT5XF3@M1EJqbcd9HKNIbrvkcrfOJCxm.gg8M replytime: 464 classification: reply raw_replytime: 464 friendly_reply_time: '07m:44s' friendly_raw_reply_time: '07m:44s' email_domains: - leffler.com - timetoreply.com email_domains_from: - leffler.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - leffler.com email_domains_received: - timetoreply.com email_usernames: - anabel.bednar@leffler.com - e.paucek@timetoreply.com email_usernames_from: - anabel.bednar@leffler.com email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - anabel.bednar@leffler.com email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 102 is_manually_excluded_from_sla_breach: false matched_alerts: 1: 'Test View (2h)' alert_type: live alerted_recipients: - e.paucek@timetoreply.com - internet_message_id: 1698609241WAYTjGi6FF@rGWwFAs50GZtCx3Mh4U5AvwkC.zkeS date_time: 'Feb 20th 2025 15:18:09' subject: 'RE: redefine cross-media architectures' references: - 1684787192wxDc1FW94A@jhyijUKwPA1iqVL6ktValyuSU.rmR2 replytime: 600 classification: reply raw_replytime: 1689 friendly_reply_time: '10m:00s' friendly_raw_reply_time: '28m:09s' email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - timetoreply.com email_usernames: - c.streich@timetoreply.com - e.paucek@timetoreply.com email_usernames_from: - c.streich@timetoreply.com email_usernames_to: - e.paucek@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - c.streich@timetoreply.com email_usernames_received: - e.paucek@timetoreply.com is_initial_reply: true is_newest_message: true message_type: internal labels: [] thread_id: 100 is_manually_excluded_from_sla_breach: false matched_alerts: 1: 'Test View (2h)' alert_type: live alerted_recipients: - e.paucek@timetoreply.com items: type: object properties: internet_message_id: type: string example: 1729708269uydfBAklqu@04Hfl5ylD9gb7MPj5s8FhgOuX.pYaE date_time: type: string example: 'Feb 24th 2025 12:52:39' subject: type: string example: 'RE: architect sticky e-business' references: type: array example: - 1683009374sIaMLMpR5C@KklN9iEuKyiaVzySPc5nyTvhM.c0QG - 1728658006ehlz1Vy04p@YCbcrLQKhf0Z2GkLZ7zGR0gRT.jZap - 1736954041waHny1JDzh@QnRDC7nThiEeI2mzS2leVPJvR.HyBg items: type: string replytime: type: integer example: 1251 classification: type: string example: reply raw_replytime: type: integer example: 1251 friendly_reply_time: type: string example: '20m:51s' friendly_raw_reply_time: type: string example: '20m:51s' email_domains: type: array example: - breitenberg.com - timetoreply.com items: type: string email_domains_from: type: array example: - breitenberg.com items: type: string email_domains_to: type: array example: - timetoreply.com items: type: string email_domains_reply_to: type: array example: [] email_domains_senders: type: array example: - breitenberg.com items: type: string email_domains_received: type: array example: - timetoreply.com items: type: string email_usernames: type: array example: - aliyah08@breitenberg.com - e.paucek@timetoreply.com items: type: string email_usernames_from: type: array example: - aliyah08@breitenberg.com items: type: string email_usernames_to: type: array example: - e.paucek@timetoreply.com items: type: string email_usernames_cc: type: array example: [] email_usernames_reply_to: type: array example: [] email_usernames_senders: type: array example: - aliyah08@breitenberg.com items: type: string email_usernames_received: type: array example: - e.paucek@timetoreply.com items: type: string is_initial_reply: type: boolean example: true is_newest_message: type: boolean example: true message_type: type: string example: inbound labels: type: array example: [] thread_id: type: integer example: 3 is_manually_excluded_from_sla_breach: type: boolean example: false matched_alerts: type: object properties: 1: type: string example: 'Test View (2h)' alert_type: type: string example: live alerted_recipients: type: array example: - e.paucek@timetoreply.com items: type: string first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/alerts/1?days=7&per_page=10&sort=desc&page=1' from: type: integer example: 1 last_page: type: integer example: 5 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/alerts/1?days=7&per_page=10&sort=desc&page=5' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/reports/alerts/1?days=7&per_page=10&sort=desc&page=1' label: '1' active: true - url: 'https://portal.timetoreply.com/api/reports/alerts/1?days=7&per_page=10&sort=desc&page=2' label: '2' active: false - url: 'https://portal.timetoreply.com/api/reports/alerts/1?days=7&per_page=10&sort=desc&page=3' label: '3' active: false - url: 'https://portal.timetoreply.com/api/reports/alerts/1?days=7&per_page=10&sort=desc&page=4' label: '4' active: false - url: 'https://portal.timetoreply.com/api/reports/alerts/1?days=7&per_page=10&sort=desc&page=5' label: '5' active: false - url: 'https://portal.timetoreply.com/api/reports/alerts/1?days=7&per_page=10&sort=desc&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/alerts/1?days=7&per_page=10&sort=desc&page=2' path: type: string example: 'https://portal.timetoreply.com/api/reports/alerts/1' per_page: type: integer example: 10 prev_page_url: type: string example: null to: type: integer example: 10 total: type: integer example: 49 mailbox_list: type: object properties: e.paucek@timetoreply.com: type: object properties: id: type: integer example: 1 name: type: string example: 'Erwin Paucek' email_usernames: type: array example: - e.paucek@timetoreply.com items: type: string type: type: string example: agent tags: - Reports parameters: - in: path name: agent_id description: 'The ID of the agent.' example: 1 required: true schema: type: integer - in: path name: agent description: 'The ID of the mailbox to filter by.' example: '1' required: true schema: type: string /api/logs/conversations: get: summary: 'Conversations - Report' operationId: conversationsReport description: "Conversation (Thread) Logs data\n The full list of available columns for the \"columns\" parameter are:\n- id\n- init_agent_reply_time\n- init_agent_action_time\n- total_agent_reply_time\n- last_received_at_date_time\n- thread_type\n- thread_status\n- raw_init_agent_reply_time\n- init_agent_reply_message_id\n- init_reply_agent_id\n- time_to_close\n- raw_time_to_close\n- friendly_initial_reply_time\n- friendly_raw_initial_reply_time\n- friendly_total_reply_time\n- microsoft_conversations\n- email_usernames\n- email_usernames_from\n- email_usernames_reply_to\n- email_usernames_senders\n- email_usernames_to\n- email_usernames_received\n- email_domains\n- date_times\n- message_classifications\n- message_subjects\n- messages\n- labels\n- has_contact_success\n- contact_success_time\n- contact_reply_time\n- subject\n- initial_reply_is_relevant\n- initial_reply_is_included_in_stats\n- initial_reply_is_outlier\n- friendly_time_to_close\n- friendly_raw_time_to_close\n- is_manually_excluded_from_sla_breach\n- customer_has_response\n- within_percentile_rank\n- messages.internet_message_id\n- messages.date_time\n- messages.timestamp\n- messages.subject\n- messages.references\n- messages.replytime\n- messages.classification\n- messages.raw_replytime\n- messages.friendly_reply_time\n- messages.friendly_raw_reply_time\n- messages.email_domains\n- messages.email_domains_from\n- messages.email_domains_to\n- messages.email_domains_reply_to\n- messages.email_domains_senders\n- messages.email_domains_received\n- messages.email_usernames\n- messages.email_usernames_from\n- messages.email_usernames_to\n- messages.email_usernames_cc\n- messages.email_usernames_reply_to\n- messages.email_usernames_senders\n- messages.email_usernames_received\n- messages.is_initial_reply\n- messages.is_newest_message\n- messages.message_type\n- messages.labels\n- messages.reply_is_relevant\n- messages.is_closing_email\n- messages.is_included_in_stats\n- messages.reply_is_outlier\n- messages.agents_read_status\n- messages.thread_id\n- messages.thread_message_count\n- messages.is_manually_excluded_from_sla_breach\n- messages.within_percentile_rank" parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' nullable: false - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' nullable: false - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' nullable: false - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal nullable: false - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: false nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false nullable: false - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false nullable: false - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null nullable: false - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND nullable: false - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' nullable: false - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' nullable: false - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' nullable: false - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' nullable: false - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 nullable: false - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 nullable: false - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: 15 nullable: false - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 nullable: false - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: sort_by description: 'Field Name to sort conversations (threads) by. Defaults to last_received_at_date_time.' example: last_received_at_date_time required: false schema: type: string description: 'Field Name to sort conversations (threads) by. Defaults to last_received_at_date_time.' example: last_received_at_date_time nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: 15 nullable: false - in: query name: columns description: 'Allows you to select which columns you want to return.' example: - id - init_agent_reply_time required: false schema: type: array description: 'Allows you to select which columns you want to return.' example: - id - init_agent_reply_time items: type: string - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false - in: query name: unfilteredView description: 'Should we use the unfiltered view.' example: false required: false schema: type: boolean description: 'Should we use the unfiltered view.' example: false nullable: false responses: 200: description: '' content: application/json: schema: type: object example: threads: current_page: 1 data: [] first_page_url: 'https://portal.timetoreply.com/api/logs/conversations?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=last_received_at_date_time&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=1' from: null last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/logs/conversations?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=last_received_at_date_time&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/logs/conversations?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=last_received_at_date_time&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/logs/conversations' per_page: 2 prev_page_url: null to: null total: 0 stats: threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_replies_from_agents: 0 have_no_replies_from_agents: 0 completionRatio: ratio: 0 numerator: null denominator: null handledRate: rate: 0 numerator: null denominator: null top_labels: '' messages_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 labels: total: 0 list: [] messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 avg_wait: N/A avg_wait_raw: 0 avg_first_wait: N/A avg_first_wait_raw: 0 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A dailyStats: [] type: stats properties: threads: type: object properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://portal.timetoreply.com/api/logs/conversations?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=last_received_at_date_time&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/logs/conversations?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=last_received_at_date_time&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/logs/conversations?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=last_received_at_date_time&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/logs/conversations' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 stats: type: object properties: threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_replies_from_agents: type: integer example: 0 have_no_replies_from_agents: type: integer example: 0 completionRatio: type: object properties: ratio: type: integer example: 0 numerator: type: string example: null denominator: type: string example: null handledRate: type: object properties: rate: type: integer example: 0 numerator: type: string example: null denominator: type: string example: null top_labels: type: string example: '' messages_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 labels: type: object properties: total: type: integer example: 0 list: type: array example: [] messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 avg_wait: type: string example: N/A avg_wait_raw: type: integer example: 0 avg_first_wait: type: string example: N/A avg_first_wait_raw: type: integer example: 0 sent: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A dailyStats: type: array example: [] type: type: string example: stats tags: - Logs /api/logs/conversations/get-by-subject-or-email: get: summary: 'Conversations - Find by subject or email' operationId: conversationsFindBySubjectOrEmail description: 'Find Conversation from a subject line or email address' parameters: - in: query name: search description: 'Search a specific email subject line or email address.' example: 'Support Query' required: false schema: type: string description: 'Search a specific email subject line or email address.' example: 'Support Query' nullable: false responses: 200: description: '' content: application/json: schema: type: array items: type: object example: [] tags: - Logs /api/logs/conversations/get-by-internet-message-id: get: summary: 'Conversations - Find' operationId: conversationsFind description: 'Entire Conversation from a single Message ID' parameters: - in: query name: internet_message_id description: 'The internet message id of the message for which you want the entire conversation.' example: 1601678270iYOoAwCjDD@TnlYu0KwPhwXxhcTAeHFJMHlI.DrfT required: true schema: type: string description: 'The internet message id of the message for which you want the entire conversation.' example: 1601678270iYOoAwCjDD@TnlYu0KwPhwXxhcTAeHFJMHlI.DrfT nullable: false responses: 200: description: '' content: application/json: schema: type: object example: last_received_at_date_time: '' messages: [] subject: '' initial_reply_is_relevant: true initial_reply_is_included_in_stats: true initial_reply_is_outlier: false friendly_time_to_close: N/A friendly_raw_time_to_close: N/A properties: last_received_at_date_time: type: string example: '' messages: type: array example: [] subject: type: string example: '' initial_reply_is_relevant: type: boolean example: true initial_reply_is_included_in_stats: type: boolean example: true initial_reply_is_outlier: type: boolean example: false friendly_time_to_close: type: string example: N/A friendly_raw_time_to_close: type: string example: N/A tags: - Logs /api/logs/conversations/mark-closed: post: summary: 'Conversations - Close' operationId: conversationsClose description: 'Endpoint For marking Conversations as closed.' parameters: [] responses: { } tags: - Logs requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'An array of Conversation/Thread IDs to marked off as closed.' example: - 8 - 6 - 7 - 5 - 3 - 0 - 9 items: type: integer required: - ids /api/logs/conversations/exclude-from-sla-breach: post: summary: 'Conversations - Exclude from SLA Breach' operationId: conversationsExcludeFromSLABreach description: 'Endpoint for manually excluding conversations (first reply times) from SLA Breach.' parameters: [] responses: { } tags: - Logs requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'An array of Conversation/Thread IDs to excluded from SLA breaches.' example: - 8 - 6 - 7 - 5 - 3 - 0 - 9 items: type: integer required: - ids /api/logs/conversations/remove-exclude-from-sla-breach: post: summary: 'Conversations - Remove exclude from SLA Breach' operationId: conversationsRemoveExcludeFromSLABreach description: 'Endpoint for removing the SLA breach exclusions for conversations (first reply times).' parameters: [] responses: { } tags: - Logs requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'An array of Conversation/Thread IDs that should no longer be excluded from SLA breaches.' example: - 8 - 6 - 7 - 5 - 3 - 0 - 9 items: type: integer required: - ids /api/logs/messages: get: summary: 'Messages - Report' operationId: messagesReport description: "Message Logs data\nThe full list of available columns for the \"columns\" parameter are:\n- internet_message_id\n- date_time\n- timestamp\n- subject\n- references\n- replytime\n- classification\n- raw_replytime\n- friendly_reply_time\n- friendly_raw_reply_time\n- email_domains\n- email_domains_from\n- email_domains_to\n- email_domains_reply_to\n- email_domains_senders\n- email_domains_received\n- email_usernames\n- email_usernames_from\n- email_usernames_to\n- email_usernames_cc\n- email_usernames_reply_to\n- email_usernames_senders\n- email_usernames_received\n- is_initial_reply\n- is_newest_message\n- message_type\n- labels\n- reply_is_relevant\n- is_closing_email\n- is_included_in_stats\n- reply_is_outlier\n- agents_read_status\n- thread_id\n- thread_message_count\n- is_manually_excluded_from_sla_breach\n- within_percentile_rank" parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' nullable: false - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' nullable: false - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' nullable: false - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal nullable: false - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: false nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false nullable: false - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false nullable: false - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null nullable: false - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND nullable: false - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' nullable: false - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' nullable: false - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' nullable: false - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' nullable: false - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 nullable: false - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 nullable: false - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: 15 nullable: false - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 nullable: false - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: sort_by description: 'Field Name to sort messages by. Defaults to date_time.' example: date_time required: false schema: type: string description: 'Field Name to sort messages by. Defaults to date_time.' example: date_time nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: 15 nullable: false - in: query name: columns description: 'Allows you to select which columns you want to return.' example: - date_time - subject required: false schema: type: array description: 'Allows you to select which columns you want to return.' example: - date_time - subject items: type: string - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false - in: query name: unfilteredView description: 'Should we use the unfiltered view.' example: false required: false schema: type: boolean description: 'Should we use the unfiltered view.' example: false nullable: false responses: 200: description: '' content: application/json: schema: type: object example: messages: current_page: 1 data: [] first_page_url: 'https://portal.timetoreply.com/api/logs/messages?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=date_time&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=1' from: null last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/logs/messages?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=date_time&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/logs/messages?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=date_time&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/logs/messages' per_page: 2 prev_page_url: null to: null total: 0 stats: threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_replies_from_agents: 0 have_no_replies_from_agents: 0 completionRatio: ratio: 0 numerator: null denominator: null handledRate: rate: 0 numerator: null denominator: null top_labels: '' messages_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 labels: total: 0 list: [] messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 avg_wait: N/A avg_wait_raw: 0 avg_first_wait: N/A avg_first_wait_raw: 0 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A dailyStats: [] type: stats properties: messages: type: object properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://portal.timetoreply.com/api/logs/messages?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=date_time&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/logs/messages?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=date_time&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/logs/messages?from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=date_time&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/logs/messages' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 stats: type: object properties: threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_replies_from_agents: type: integer example: 0 have_no_replies_from_agents: type: integer example: 0 completionRatio: type: object properties: ratio: type: integer example: 0 numerator: type: string example: null denominator: type: string example: null handledRate: type: object properties: rate: type: integer example: 0 numerator: type: string example: null denominator: type: string example: null top_labels: type: string example: '' messages_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 labels: type: object properties: total: type: integer example: 0 list: type: array example: [] messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 avg_wait: type: string example: N/A avg_wait_raw: type: integer example: 0 avg_first_wait: type: string example: N/A avg_first_wait_raw: type: integer example: 0 sent: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A dailyStats: type: array example: [] type: type: string example: stats tags: - Logs /api/logs/messages/exclude-from-sla-breach: post: summary: 'Messages - Exclude from SLA Breach' operationId: messagesExcludeFromSLABreach description: 'Endpoint for manually excluding messages (reply times) from SLA Breach.' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: ids: - abc@123.server.com - def@123.server.com properties: ids: type: array example: - abc@123.server.com - def@123.server.com items: type: string tags: - Logs requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'An array of Internet Message IDs to excluded from SLA breaches.' example: - abc@123.server.com - def@123.server.com items: type: string required: - ids /api/logs/messages/remove-exclude-from-sla-breach: post: summary: 'Messages - Remove exclude from SLA Breach' operationId: messagesRemoveExcludeFromSLABreach description: 'Endpoint for removing the SLA breach exclusions for messages (reply times).' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: ids: - abc@123.server.com - def@123.server.com properties: ids: type: array example: - abc@123.server.com - def@123.server.com items: type: string tags: - Logs requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'An array of Internet Message IDs that should no longer be excluded from SLA breaches.' example: - abc@123.server.com - def@123.server.com items: type: string required: - ids /api/logs/stat-breakdown: get: summary: 'Stats - Breakdown' operationId: statsBreakdown description: 'Get the conversations or emails that make up a given statistic.' parameters: - in: query name: stat description: 'The stat to get the breakdown for.' example: threads.total required: false schema: type: string description: 'The stat to get the breakdown for.' example: threads.total nullable: false - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' nullable: false - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' nullable: false - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' nullable: false - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal nullable: false - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: false nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false nullable: false - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false nullable: false - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null nullable: false - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND nullable: false - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' nullable: false - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' nullable: false - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' nullable: false - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' nullable: false - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 nullable: false - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 nullable: false - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: 15 nullable: false - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 nullable: false - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: sort_by description: 'Field Name to sort conversations (threads) by. Defaults to last_received_at_date_time.' example: last_received_at_date_time required: false schema: type: string description: 'Field Name to sort conversations (threads) by. Defaults to last_received_at_date_time.' example: last_received_at_date_time nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: 15 nullable: false - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: data: current_page: 1 data: [] first_page_url: 'https://portal.timetoreply.com/api/logs/stat-breakdown?stat=threads.total&from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=last_received_at_date_time&direction=desc&closed_over=15&viewId=1&page=1' from: null last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/logs/stat-breakdown?stat=threads.total&from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=last_received_at_date_time&direction=desc&closed_over=15&viewId=1&page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/logs/stat-breakdown?stat=threads.total&from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=last_received_at_date_time&direction=desc&closed_over=15&viewId=1&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/logs/stat-breakdown' per_page: 2 prev_page_url: null to: null total: 0 type: threads show_column: null friendly_name: 'Total Conversations' explainer: 'All conversations.' properties: data: type: object properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://portal.timetoreply.com/api/logs/stat-breakdown?stat=threads.total&from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=last_received_at_date_time&direction=desc&closed_over=15&viewId=1&page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/logs/stat-breakdown?stat=threads.total&from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=last_received_at_date_time&direction=desc&closed_over=15&viewId=1&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/logs/stat-breakdown?stat=threads.total&from=2020-01-01&to=2020-01-08&model=My%20Company&model_type=Internal&exclude_cc=0&model_com=1&model_type_com=Contact%20Group&exclude_cc_com=0&exclusive=0&label%5B0%5D=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=last_received_at_date_time&direction=desc&closed_over=15&viewId=1&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/logs/stat-breakdown' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 type: type: string example: threads show_column: type: string example: null friendly_name: type: string example: 'Total Conversations' explainer: type: string example: 'All conversations.' tags: - Logs /api/entities/search: get: summary: 'Entities - Search' operationId: entitiesSearch description: 'Searches your company entities' parameters: - in: query name: per_page description: 'The number of results to show per page.' example: 2 required: false schema: type: integer description: 'The number of results to show per page.' example: 2 nullable: false - in: query name: page description: 'The page number.' example: 1 required: false schema: type: integer description: 'The page number.' example: 1 nullable: false - in: query name: search description: 'The search string to use.' example: 'Top Revenue' required: false schema: type: string description: 'The search string to use.' example: 'Top Revenue' nullable: false - in: query name: type description: 'The type of entity you are searching for. Can be any of Agent,Contact Group,Contact,Group Mailbox,Team,all.' example: all required: false schema: type: string description: 'The type of entity you are searching for. Can be any of Agent,Contact Group,Contact,Group Mailbox,Team,all.' example: all nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 1 name: 'Top Revenue Customers' email_usernames: - zzulauf@bechtelar.com - rita.eichmann@thiel.com - durgan.jenifer@lakin.net - fritz87@waelchi.com - vesta12@batz.info - green.brooklyn@konopelski.com - dominic28@botsford.com - norberto.johns@legros.com - kristoffer27@dietrich.biz - koepp.erika@koelpin.org - dimitri94@crooks.com - swaniawski.trevor@crona.com - conrad.wolf@goodwin.com - newell.krajcik@hilpert.com - zprohaska@rempel.org - legros.noelia@nader.com - icie.rutherford@hane.com - nrobel@shields.biz - eankunding@stiedemann.info - brekke.felipa@towne.info - lswaniawski@jones.com - conn.alessandra@kub.com - jast.missouri@harvey.com - block.cecelia@parker.info - olen.littel@tillman.com - pollich.brionna@hoeger.com - yvette20@yahoo.com - destin22@fadel.com - jhermann@langworth.org - closed@timetoreply.com - coralie.torphy@watsica.com - fmorar@mclaughlin.net - hilton.eichmann@schiller.net - langosh.savanah@hotmail.com - hane.eulah@jast.com - hrodriguez@reilly.net - amacejkovic@mills.com - lola44@tromp.org - amely.schoen@weber.com - jess54@tremblay.biz - cummings.patience@bayer.info - schuster.rod@hammes.com - davis.dejuan@turcotte.com - medhurst.leopold@price.com - jevon.dicki@bogan.org - gadams@wehner.info - perry.ortiz@corwin.com - kassulke.malachi@ward.com - anabel.bednar@leffler.com - mkling@kreiger.biz - joey25@hotmail.com - lebsack.joseph@runte.net - keeling.asa@tromp.com - fritsch.ernie@frami.biz - selena.morissette@hirthe.com - elwin78@donnelly.biz - rahsaan.gerlach@armstrong.com - vmarvin@buckridge.com - earline.padberg@ernser.com - douglas23@moen.com - harber.robert@feeney.com - robb36@terry.com - laury.carter@glover.com - berry44@ward.com - jaylon45@abernathy.com - bruen.dennis@medhurst.com - mayer.jena@oconnell.net - jonathon92@tremblay.com - karli16@morissette.org - jack.watsica@thompson.com - kemmer.chaz@hill.com - selena05@rempel.net - timmothy.hayes@goodwin.biz - cruz28@murphy.com - tromp.isabelle@oreilly.biz - prath@pouros.org - clegros@kling.com - prosacco.eldridge@ferry.com - arnaldo24@walter.org - xrussel@hayes.com - ebert.frederique@hessel.com - josefina.bradtke@koelpin.com - dach.francis@abshire.net - jamil.bogan@gerlach.com - frederique08@kiehn.info - friesen.ryan@nikolaus.com - pietro.gerlach@marquardt.com - zemlak.alvera@price.com - mabernathy@johns.com - cfeest@corwin.com - tgreenholt@hintz.com - espencer@franecki.com - peyton37@aufderhar.info - carter.lauriane@schuster.info - conn.cooper@vandervort.com - jboehm@becker.info - douglas.imogene@langosh.info - owilliamson@skiles.biz - eshields@schroeder.biz - ysteuber@lueilwitz.com - rath.antonette@metz.info - pschaefer@schaefer.net - josue71@lesch.net - franecki.reva@gottlieb.net - blick.laurence@heller.net - anthony.batz@runolfsson.com - tjerde@watsica.com - hschulist@monahan.org - feest.sheila@jakubowski.com - 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yvette20@yahoo.com - destin22@fadel.com - jhermann@langworth.org - closed@timetoreply.com - coralie.torphy@watsica.com - fmorar@mclaughlin.net - hilton.eichmann@schiller.net - langosh.savanah@hotmail.com - hane.eulah@jast.com - hrodriguez@reilly.net - amacejkovic@mills.com - lola44@tromp.org - amely.schoen@weber.com - jess54@tremblay.biz - cummings.patience@bayer.info - schuster.rod@hammes.com - davis.dejuan@turcotte.com - medhurst.leopold@price.com - jevon.dicki@bogan.org - gadams@wehner.info - perry.ortiz@corwin.com - kassulke.malachi@ward.com - anabel.bednar@leffler.com - mkling@kreiger.biz - joey25@hotmail.com - lebsack.joseph@runte.net - keeling.asa@tromp.com - fritsch.ernie@frami.biz - selena.morissette@hirthe.com - elwin78@donnelly.biz - rahsaan.gerlach@armstrong.com - vmarvin@buckridge.com - earline.padberg@ernser.com - douglas23@moen.com - harber.robert@feeney.com - robb36@terry.com - laury.carter@glover.com - berry44@ward.com - jaylon45@abernathy.com - bruen.dennis@medhurst.com - mayer.jena@oconnell.net - jonathon92@tremblay.com - karli16@morissette.org - jack.watsica@thompson.com - kemmer.chaz@hill.com - selena05@rempel.net - timmothy.hayes@goodwin.biz - cruz28@murphy.com - tromp.isabelle@oreilly.biz - prath@pouros.org - clegros@kling.com - prosacco.eldridge@ferry.com - arnaldo24@walter.org - xrussel@hayes.com - ebert.frederique@hessel.com - josefina.bradtke@koelpin.com - dach.francis@abshire.net - jamil.bogan@gerlach.com - frederique08@kiehn.info - friesen.ryan@nikolaus.com - pietro.gerlach@marquardt.com - zemlak.alvera@price.com - mabernathy@johns.com - cfeest@corwin.com - tgreenholt@hintz.com - espencer@franecki.com - peyton37@aufderhar.info - carter.lauriane@schuster.info - conn.cooper@vandervort.com - jboehm@becker.info - douglas.imogene@langosh.info - owilliamson@skiles.biz - eshields@schroeder.biz - ysteuber@lueilwitz.com - rath.antonette@metz.info - pschaefer@schaefer.net - josue71@lesch.net - franecki.reva@gottlieb.net - blick.laurence@heller.net - anthony.batz@runolfsson.com - tjerde@watsica.com - hschulist@monahan.org - feest.sheila@jakubowski.com - elehner@gmail.com - bhermann@mcdermott.com - qjohns@walter.com - ricardo.stark@rippin.com - vpagac@mayert.com - melody.labadie@johnston.com - vpollich@huel.com - fay.adella@johnston.com - irving.zemlak@daugherty.com - predovic.rachel@murray.biz - christy15@franecki.org - julien27@jaskolski.com - obie.mills@crooks.com - trent80@fay.com - ned57@conroy.net - hauck.dahlia@baumbach.org - nova.runolfsson@weissnat.info - nemard@hotmail.com - emmerich.amira@skiles.com - moen.freda@stoltenberg.net - uriel16@hotmail.com - alejandra.mills@blick.com - josue57@franecki.org - upton.ryder@tremblay.com - deion.schowalter@fisher.com - elfrieda.hahn@heathcote.net - darian.haley@dicki.biz - marta.prosacco@treutel.com - davin43@braun.com - yullrich@parisian.org - bernhard.josephine@keeling.com - rashad.bode@lemke.com - tyra.altenwerth@swaniawski.com - lrosenbaum@kirlin.net - kayli.homenick@mann.biz - gene.reilly@kassulke.info - bulah.parker@hotmail.com - tjohns@lindgren.net - hank.lakin@blick.info - marco88@keebler.org - schmitt.albert@gmail.com - watsica.valerie@bergstrom.com - harris.ruthie@cruickshank.com - max.crona@block.com - zstokes@konopelski.com - ahmed68@beatty.com - mya86@langworth.com - rcruickshank@koelpin.com - xmills@bernier.net - qsawayn@torp.com - omari56@hotmail.com - hertha.crooks@koss.com - bulah.erdman@bartell.com - vkerluke@hilpert.com - ujakubowski@kreiger.info - gregoria.kozey@raynor.com - hickle.frida@crona.com - brekke.kurt@raynor.com - anibal.weissnat@schoen.com - shayne89@schamberger.net - yhuel@fritsch.com - rdavis@dooley.biz - skiles.albertha@murphy.org - clara.wisoky@feeney.com - susan23@jaskolski.com - brekke.arely@bashirian.net - johnnie.hammes@bogisich.com - hrunolfsdottir@powlowski.net - rubye12@champlin.com - mya.altenwerth@yahoo.com - lesch.ladarius@haley.info - qcasper@mayert.com - norberto43@abshire.com - erika.deckow@crooks.org - gottlieb.kelley@gmail.com - monte64@yost.info - wpowlowski@mueller.net - angelica.hane@lesch.com - frederique83@kozey.com - frodriguez@gmail.com - emard.myron@schaefer.org - verna.gibson@grady.com - russel.hunter@homenick.net - carlos19@gorczany.com - rodolfo.kemmer@cole.com - philip.lynch@crooks.com - neil64@haley.org - mertz.earnest@runolfsson.com - sylvia95@hamill.com - alexandre.okeefe@gutkowski.com - fconsidine@okon.info - nolan.garret@barrows.com - vonrueden.lucas@oberbrunner.com - hschaefer@frami.com - herbert.gerhold@hermiston.biz - cronin.candace@dickinson.net - giovanna97@jerde.info - price.sammy@gmail.com - lora.harris@will.info - xnienow@hilpert.com - vmorissette@lind.com - mmcclure@altenwerth.com - hilda.buckridge@bartell.com - lubowitz.lucile@king.com - kirlin.hermann@gislason.com - boris.roob@von.com - macie37@hotmail.com - hweissnat@altenwerth.com - kendall.rath@christiansen.com - von.baby@hotmail.com - ellie09@stroman.com - candido67@stamm.com - bonnie13@stiedemann.com - shana.tillman@gibson.com - mazie42@jacobson.biz - glenna49@reichert.info - twila.wuckert@sanford.com - fcrist@kautzer.info - cremin.kelley@dickens.biz - emmanuel.robel@yahoo.com - cormier.annalise@altenwerth.biz - derek.aufderhar@oconnell.info - pokeefe@conroy.org - imurazik@jenkins.org - casper.sage@yahoo.com - schaden.kali@turner.com - marianna.cummings@hotmail.com - luella16@gmail.com - anderson.rowan@hotmail.com - klind@quigley.net - deborah.hilpert@gleichner.biz - maximus.sipes@ferry.biz - king.dixie@hammes.org - hessel.elinore@hagenes.com - mfritsch@pacocha.com - cvolkman@fahey.com items: type: string customer_domains: type: array example: - schulist.com - hackett.com - gislason.com - baumbach.net - walter.net - bins.com - botsford.net - breitenberg.com - stracke.com - raynor.org - mann.com - mayert.net - bogan.org - rempel.com - schimmel.com - hermiston.com - cassin.net - reilly.com - kertzmann.com - yahoo.com - kunde.net - stroman.org - volkman.com - willms.info - parker.net - vonrueden.com - lowe.biz - gmail.com - schuster.com - marks.biz - glover.info - abbott.info - koch.com - bins.org - mills.org - howe.com - raynor.biz - hayes.info - prohaska.org - haley.biz - heathcote.info - lesch.net - spencer.com - sipes.org - cruickshank.org - koepp.org - gutmann.com - ondricka.com - kuhlman.net - hane.biz - braun.net - bartell.info - rodriguez.com - zboncak.info - ferry.com - conn.biz - rath.com - brakus.com - hudson.com - zulauf.com - schiller.com - block.com - doyle.com - schumm.com - hotmail.com - barton.com - damore.com - zieme.com - turner.org - herzog.org - brakus.net - altenwerth.com - lowe.org - cremin.com - gottlieb.com - buckridge.org - becker.com - fritsch.com - bauch.org - west.info - kilback.biz - beatty.net - larson.org - bashirian.com - vonrueden.org - hammes.com - kovacek.org - kessler.com - schumm.info - considine.com - conroy.com - ferry.biz - donnelly.org - mitchell.com - kling.info - pacocha.org - schulist.net - morissette.org - witting.com - ohara.biz - kuhlman.info - ferry.net - pfeffer.info - barrows.info - hilpert.org - denesik.com - block.biz - block.net - torphy.com - kuhlman.com - champlin.info - jerde.com - becker.net - lueilwitz.info - schmeler.net - boyle.com - moore.com - monahan.net - braun.org - mante.com - yundt.com - hessel.info - walter.org - ondricka.org - pollich.com - gleichner.info - schmidt.com - tromp.net - hauck.org - leffler.com - langosh.org - hand.biz - sipes.com - beer.info - mraz.com - witting.net - watsica.com - heaney.com - ritchie.com - christiansen.com - welch.com - hamill.com - little.biz - kozey.com - will.com - collier.net - bartoletti.com - kilback.com - rogahn.net - conroy.net - erdman.com - corkery.com - ledner.com - kautzer.com - pfannerstill.com - pfeffer.com - ruecker.net - rosenbaum.net - kutch.com - wyman.com - oberbrunner.com - langosh.com - bailey.com - maggio.net - gibson.biz - pagac.com - hilpert.biz - maggio.biz - okon.info - shields.net - casper.com - armstrong.biz - ohara.com - deckow.net - morar.com - hills.org - bernier.org - luettgen.com - dickinson.com - kovacek.net - feeney.org - zemlak.com - skiles.com - dibbert.info - lynch.biz - haag.net - schinner.biz - hyatt.net - prosacco.com - kuvalis.com - bosco.com - armstrong.net - goodwin.org - koelpin.com - heaney.biz - grant.biz - farrell.info - kutch.net - paucek.biz - jones.info - adams.net - rodriguez.biz - trantow.com - braun.com - hill.com - durgan.com - collier.com - goldner.com - walker.org items: type: string model_type: type: string example: 'Contact Group' icon: type: string example: user-friends first_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/search?per_page=2&search=Top%20Revenue&type=all&page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/search?per_page=2&search=Top%20Revenue&type=all&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/search?per_page=2&search=Top%20Revenue&type=all&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/entities/search' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 2 tags: - Entities /api/entities/agents: get: summary: 'Mailboxes - List' operationId: mailboxesList description: 'List all mailboxes' parameters: - in: query name: sort_by description: 'The field to sort the mailboxes by.' example: name required: false schema: type: string description: 'The field to sort the mailboxes by.' example: name nullable: false - in: query name: direction description: 'Sort asc or desc.' example: asc required: false schema: type: string description: 'Sort asc or desc.' example: asc nullable: false - in: query name: per_page description: 'The number of mailboxes to show per page.' example: 2 required: false schema: type: integer description: 'The number of mailboxes to show per page.' example: 2 nullable: false - in: query name: page description: 'The page number.' example: 1 required: false schema: type: integer description: 'The page number.' example: 1 nullable: false - in: query name: search description: 'Optional search string.' example: null required: false schema: type: string description: 'Optional search string.' example: null nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 6 company_id: 1 company_name: timetoreply name: 'Carmel Streich' email: c.streich@timetoreply.com is_bulk_linked: false main_type: Google active: true created_at: '2025-02-17 14:52:48' email_usernames: - c.streich@timetoreply.com newest_message_date: null ingestion_started_date: '2025-01-12 04:02:51' ingestion_completed_date: '2024-08-22 14:15:54' ingestion_duration: 'In Progress' ingestion_duration_seconds: null user_permissions: [] search_string: 'Carmel Streich c.streich@timetoreply.com' leave_days: [] work_days: [] business_hours: [] timezone: Africa/Johannesburg is_user: true last_used_addon: null ttr_extension_installed: false - id: 2 company_id: 1 company_name: timetoreply name: 'Daniela Dietrich' email: d.dietrich@timetoreply.com is_bulk_linked: false main_type: Google active: true created_at: '2025-02-17 14:52:48' email_usernames: - d.dietrich@timetoreply.com newest_message_date: '2025-02-24 10:49:47' ingestion_started_date: '2024-07-10 04:15:20' ingestion_completed_date: '2024-07-22 14:21:43' ingestion_duration: '298h:6m' ingestion_duration_seconds: 1073183 user_permissions: [] search_string: 'Daniela Dietrich d.dietrich@timetoreply.com' leave_days: [] work_days: [] business_hours: [] timezone: Africa/Johannesburg is_user: false last_used_addon: null ttr_extension_installed: false first_page_url: 'https://portal.timetoreply.com/api/entities/agents?sort_by=name&direction=asc&per_page=2&page=1' from: 1 last_page: 3 last_page_url: 'https://portal.timetoreply.com/api/entities/agents?sort_by=name&direction=asc&per_page=2&page=3' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/agents?sort_by=name&direction=asc&per_page=2&page=1' label: '1' active: true - url: 'https://portal.timetoreply.com/api/entities/agents?sort_by=name&direction=asc&per_page=2&page=2' label: '2' active: false - url: 'https://portal.timetoreply.com/api/entities/agents?sort_by=name&direction=asc&per_page=2&page=3' label: '3' active: false - url: 'https://portal.timetoreply.com/api/entities/agents?sort_by=name&direction=asc&per_page=2&page=2' label: 'Next »' active: false next_page_url: 'https://portal.timetoreply.com/api/entities/agents?sort_by=name&direction=asc&per_page=2&page=2' path: 'https://portal.timetoreply.com/api/entities/agents' per_page: 2 prev_page_url: null to: 2 total: 6 properties: current_page: type: integer example: 1 data: type: array example: - id: 6 company_id: 1 company_name: timetoreply name: 'Carmel Streich' email: c.streich@timetoreply.com is_bulk_linked: false main_type: Google active: true created_at: '2025-02-17 14:52:48' email_usernames: - c.streich@timetoreply.com newest_message_date: null ingestion_started_date: '2025-01-12 04:02:51' ingestion_completed_date: '2024-08-22 14:15:54' ingestion_duration: 'In Progress' ingestion_duration_seconds: null user_permissions: [] search_string: 'Carmel Streich c.streich@timetoreply.com' leave_days: [] work_days: [] business_hours: [] timezone: Africa/Johannesburg is_user: true last_used_addon: null ttr_extension_installed: false - id: 2 company_id: 1 company_name: timetoreply name: 'Daniela Dietrich' email: d.dietrich@timetoreply.com is_bulk_linked: false main_type: Google active: true created_at: '2025-02-17 14:52:48' email_usernames: - d.dietrich@timetoreply.com newest_message_date: '2025-02-24 10:49:47' ingestion_started_date: '2024-07-10 04:15:20' ingestion_completed_date: '2024-07-22 14:21:43' ingestion_duration: '298h:6m' ingestion_duration_seconds: 1073183 user_permissions: [] search_string: 'Daniela Dietrich d.dietrich@timetoreply.com' leave_days: [] work_days: [] business_hours: [] timezone: Africa/Johannesburg is_user: false last_used_addon: null ttr_extension_installed: false items: type: object properties: id: type: integer example: 6 company_id: type: integer example: 1 company_name: type: string example: timetoreply name: type: string example: 'Carmel Streich' email: type: string example: c.streich@timetoreply.com is_bulk_linked: type: boolean example: false main_type: type: string example: Google active: type: boolean example: true created_at: type: string example: '2025-02-17 14:52:48' email_usernames: type: array example: - c.streich@timetoreply.com items: type: string newest_message_date: type: string example: null ingestion_started_date: type: string example: '2025-01-12 04:02:51' ingestion_completed_date: type: string example: '2024-08-22 14:15:54' ingestion_duration: type: string example: 'In Progress' ingestion_duration_seconds: type: string example: null user_permissions: type: array example: [] search_string: type: string example: 'Carmel Streich c.streich@timetoreply.com' leave_days: type: array example: [] work_days: type: array example: [] business_hours: type: array example: [] timezone: type: string example: Africa/Johannesburg is_user: type: boolean example: true last_used_addon: type: string example: null ttr_extension_installed: type: boolean example: false first_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/agents?sort_by=name&direction=asc&per_page=2&page=1' from: type: integer example: 1 last_page: type: integer example: 3 last_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/agents?sort_by=name&direction=asc&per_page=2&page=3' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/agents?sort_by=name&direction=asc&per_page=2&page=1' label: '1' active: true - url: 'https://portal.timetoreply.com/api/entities/agents?sort_by=name&direction=asc&per_page=2&page=2' label: '2' active: false - url: 'https://portal.timetoreply.com/api/entities/agents?sort_by=name&direction=asc&per_page=2&page=3' label: '3' active: false - url: 'https://portal.timetoreply.com/api/entities/agents?sort_by=name&direction=asc&per_page=2&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/agents?sort_by=name&direction=asc&per_page=2&page=2' path: type: string example: 'https://portal.timetoreply.com/api/entities/agents' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 6 tags: - Entities /api/entities/agents/invites: get: summary: 'Mailboxes - Invite list' operationId: mailboxesInviteList description: 'List existing mailbox invitations' parameters: - in: query name: sort_by description: 'The field to sort the invitations by. Can be either name or type.' example: name required: false schema: type: string description: 'The field to sort the invitations by. Can be either name or type.' example: name nullable: false - in: query name: direction description: 'The direction to sort the invitations in. Can be either asc or desc.' example: desc required: false schema: type: string description: 'The direction to sort the invitations in. Can be either asc or desc.' example: desc nullable: false - in: query name: page description: 'The page.' example: 1 required: false schema: type: integer description: 'The page.' example: 1 nullable: false - in: query name: per_page description: 'The number of results per page.' example: 15 required: false schema: type: integer description: 'The number of results per page.' example: 15 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 1 company_id: 1 type_id: 1 name: 'Susanna Lockman' created_at: '2025-01-21 01:30:52' updated_at: '2025-02-15 00:40:47' send_user_invitation: false attach_to_group_mailbox_id: null attach_to_team_mailbox_id: null invited_by: null calendar: false email_usernames: - id: 15 username: s.lockman_zN2in domain_id: 8 email_address: s.lockman_zN2in@timetoreply.com pivot: email_usernameable_type: invite email_usernameable_id: 1 email_username_id: 15 label: none type: id: 1 name: Google logo_url: 'https://portal.timetoreply.com/img/logos/small/google-logo.svg' first_page_url: 'https://portal.timetoreply.com/api/entities/agents/invites?page=1' from: 1 last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/entities/agents/invites?page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/agents/invites?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/entities/agents/invites' per_page: 15 prev_page_url: null to: 1 total: 1 properties: current_page: type: integer example: 1 data: type: array example: - id: 1 company_id: 1 type_id: 1 name: 'Susanna Lockman' created_at: '2025-01-21 01:30:52' updated_at: '2025-02-15 00:40:47' send_user_invitation: false attach_to_group_mailbox_id: null attach_to_team_mailbox_id: null invited_by: null calendar: false email_usernames: - id: 15 username: s.lockman_zN2in domain_id: 8 email_address: s.lockman_zN2in@timetoreply.com pivot: email_usernameable_type: invite email_usernameable_id: 1 email_username_id: 15 label: none type: id: 1 name: Google logo_url: 'https://portal.timetoreply.com/img/logos/small/google-logo.svg' items: type: object properties: id: type: integer example: 1 company_id: type: integer example: 1 type_id: type: integer example: 1 name: type: string example: 'Susanna Lockman' created_at: type: string example: '2025-01-21 01:30:52' updated_at: type: string example: '2025-02-15 00:40:47' send_user_invitation: type: boolean example: false attach_to_group_mailbox_id: type: string example: null attach_to_team_mailbox_id: type: string example: null invited_by: type: string example: null calendar: type: boolean example: false email_usernames: type: array example: - id: 15 username: s.lockman_zN2in domain_id: 8 email_address: s.lockman_zN2in@timetoreply.com pivot: email_usernameable_type: invite email_usernameable_id: 1 email_username_id: 15 label: none items: type: object properties: id: type: integer example: 15 username: type: string example: s.lockman_zN2in domain_id: type: integer example: 8 email_address: type: string example: s.lockman_zN2in@timetoreply.com pivot: type: object properties: email_usernameable_type: type: string example: invite email_usernameable_id: type: integer example: 1 email_username_id: type: integer example: 15 label: type: string example: none type: type: object properties: id: type: integer example: 1 name: type: string example: Google logo_url: type: string example: 'https://portal.timetoreply.com/img/logos/small/google-logo.svg' first_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/agents/invites?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/agents/invites?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/agents/invites?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/entities/agents/invites' per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: integer example: 1 total: type: integer example: 1 tags: - Entities /api/entities/agents/invite: post: summary: 'Mailboxes - Invite' operationId: mailboxesInvite description: 'Create a mailbox invitation' parameters: [] responses: { } tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: name: type: string description: 'The name of the Mailbox user.' example: 'Peter Rabbit' nullable: false type: type: integer description: 'The type of Mailbox (1 = Gmail, 2 = O365, 5 = Mimecast).' example: 1 nullable: false email: type: string description: 'The email address of the Mailbox.' example: peter.rabbit@gmail.com nullable: false message: type: string description: 'A personalised message to send to the mailbox during invitation.' example: 'Hey Pete, please accept this invite.' nullable: false sendUserInvitation: type: boolean description: 'Whether to also send a user account invitation to this mailbox.' example: false nullable: false required: - name - type - email /api/entities/agents/microsoft/load-bulk-agents: get: summary: 'Mailboxes - O365 - List' operationId: mailboxesO365List description: 'Load potential O365 Mailboxes' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: users: name: 'Peter Rabbit' id: 12345abcd mail: peter.rabbit@example.com userPrincipalName: peter.rabbit@example.com nextPageToken: abc123 properties: users: type: object properties: name: type: string example: 'Peter Rabbit' id: type: string example: 12345abcd mail: type: string example: peter.rabbit@example.com userPrincipalName: type: string example: peter.rabbit@example.com nextPageToken: type: string example: abc123 tags: - Entities /api/entities/agents/microsoft/search-bulk-agents: get: summary: 'Mailboxes - O365 - Search' operationId: mailboxesO365Search description: 'Search potential O365 Mailboxes' parameters: - in: query name: search description: 'The search term to use. This will search for mailboxes beginning with the search string.' example: peter required: true schema: type: string description: 'The search term to use. This will search for mailboxes beginning with the search string.' example: peter nullable: false responses: 200: description: '' content: application/json: schema: type: object example: name: 'Peter Rabbit' id: 12345abcd mail: peter.rabbit@example.com userPrincipalName: peter.rabbit@example.com properties: name: type: string example: 'Peter Rabbit' id: type: string example: 12345abcd mail: type: string example: peter.rabbit@example.com userPrincipalName: type: string example: peter.rabbit@example.com tags: - Entities /api/entities/agents/microsoft/select-bulk: post: summary: 'Mailboxes - O365 - Bulk Add' operationId: mailboxesO365BulkAdd description: 'Store a list of O365 Mailboxes' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: success: - email1 - email2 fail: [] properties: success: type: array example: - email1 - email2 items: type: string fail: type: array example: [] tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: users: type: array description: 'An array of O365 "user" objects.' example: - [] items: type: object properties: email: type: string description: 'The O365 user Email.' example: peter.rabbit@o365.com nullable: false name: type: string description: "The O365 user's name." example: 'Peter Rabbit' nullable: false userPrincipalName: type: string description: 'The O365 User Principal Name.' example: peter.rabbit@o365.com nullable: false required: - email - name - userPrincipalName required: - users /api/entities/agents/gmail/load-bulk-agents: get: summary: 'Mailboxes - Gmail - List' operationId: mailboxesGmailList description: 'Load potential Gmail mailboxes' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: users: - name: 'Peter Rabbit' email: peter.rabbit@gmail.com id: 12345abcd userPrincipalName: peter.rabbit@gmail.com nextPageToken: next_page_token_string properties: users: type: array example: - name: 'Peter Rabbit' email: peter.rabbit@gmail.com id: 12345abcd userPrincipalName: peter.rabbit@gmail.com items: type: object properties: name: type: string example: 'Peter Rabbit' email: type: string example: peter.rabbit@gmail.com id: type: string example: 12345abcd userPrincipalName: type: string example: peter.rabbit@gmail.com nextPageToken: type: string example: next_page_token_string tags: - Entities /api/entities/agents/gmail/select-bulk: post: summary: 'Mailboxes - Gmail - Bulk Add' operationId: mailboxesGmailBulkAdd description: 'Add multiple mailboxes at once' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: success: - peter.rabbit@gmail.com fail: [] properties: success: type: array example: - peter.rabbit@gmail.com items: type: string fail: type: array example: [] tags: - Entities requestBody: required: false content: application/json: schema: type: object properties: users: type: array description: 'an array of gmail "user" objects with fields email and name.' example: - [] items: type: object properties: email: type: string description: 'The email address of the mailbox to add.' example: peter.rabbit@gmail.com nullable: false name: type: string description: 'The name of the mailbox to add.' example: 'Peter Rabbit' nullable: false required: - email - name '/api/entities/agents/{agent_id}/ews': patch: summary: 'Mailboxes - EWS - Update' operationId: mailboxesEWSUpdate description: 'Update EWS Mailbox' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Agent EWS credentials updated successfully.' properties: status: type: string example: 'Agent EWS credentials updated successfully.' tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: host: type: string description: 'The EWS Host.' example: outlook.office365.com/EWS/Exchange.asmx nullable: false version: type: string description: 'The EWS host version.' example: Exchange2013 nullable: false username: type: string description: 'The EWS username.' example: example@example.com nullable: false password: type: string description: 'The EWS password.' example: secret nullable: false required: - host - version - username - password parameters: - in: path name: agent_id description: 'The ID of the agent/mailbox to update.' example: 1 required: true schema: type: integer '/api/entities/agents/{id}': delete: summary: 'Mailboxes - Delete' operationId: mailboxesDelete description: 'Delete a mailbox' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Agent deletion complete.' properties: status: type: string example: 'Agent deletion complete.' tags: - Entities parameters: - in: path name: id description: 'The ID of the agent.' example: 1 required: true schema: type: integer - in: path name: agent_id description: 'The ID of the mailbox to delete.' example: 1 required: true schema: type: integer /api/entities/agents/delete-multiple: post: summary: 'Mailboxes - Delete Multiple' operationId: mailboxesDeleteMultiple description: 'Delete multiple mailboxes' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Mailbox deletion complete.' properties: status: type: string example: 'Mailbox deletion complete.' tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'The IDs of the mailboxes to delete.' example: - 1 - 2 - 3 items: type: integer required: - ids '/api/entities/agents/{agent_id}/re-auth': get: summary: 'Mailboxes - Re-authenticate' operationId: mailboxesReAuthenticate description: 'Send a re-authentication request to a mailbox.' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: "We've sent the Re-Authentication email to John Doe. Please ask them to check their email and SPAM box" properties: status: type: string example: "We've sent the Re-Authentication email to John Doe. Please ask them to check their email and SPAM box" tags: - Entities parameters: - in: path name: agent_id description: 'The ID of the mailbox to send a re-authentication request to.' example: 1 required: true schema: type: integer '/api/entities/agents/{id}/update': patch: summary: 'Mailboxes - Update' operationId: mailboxesUpdate description: 'Update a mailbox' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Mailbox updated successfully.' properties: status: type: string example: 'Mailbox updated successfully.' tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: name: type: string description: 'The name of the mailbox.' example: 'Peter Rabbit' nullable: false timeZone: type: string description: 'The TimeZone for the mailbox.' example: America/New_York nullable: false aliases: type: array description: 'An array of email aliases for the mailbox.' example: - alias@example.net items: type: string required: - name - timeZone parameters: - in: path name: id description: 'The ID of the agent.' example: 1 required: true schema: type: integer - in: path name: agent_id description: 'The ID of the mailbox to update.' example: 1 required: true schema: type: integer /api/entities/agents/search-all-company-mailboxes: get: summary: 'Mailboxes - Search all' operationId: mailboxesSearchAll description: 'Searches all mailboxes for a given string including in Gmail, O365 if authenticated using admin credentials.' parameters: - in: query name: per_page description: 'The number of mailboxes to show per page.' example: 2 required: false schema: type: integer description: 'The number of mailboxes to show per page.' example: 2 nullable: false - in: query name: page description: 'The page number.' example: 1 required: false schema: type: integer description: 'The page number.' example: 1 nullable: false - in: query name: search description: 'The search string.' example: 'Peter Rabbit' required: false schema: type: string description: 'The search string.' example: 'Peter Rabbit' nullable: false responses: 200: description: '' content: application/json: schema: type: object example: name: 'Peter Rabbit' email: peter.rabbit@gmail.com id: 12345abcd userPrincipalName: peter.rabbit@gmail.com properties: name: type: string example: 'Peter Rabbit' email: type: string example: peter.rabbit@gmail.com id: type: string example: 12345abcd userPrincipalName: type: string example: peter.rabbit@gmail.com tags: - Entities /api/tools/users/invite-as-users: post: summary: 'Mailboxes - Invite As Users' operationId: mailboxesInviteAsUsers description: 'Invite a selection of mailboxes as users' parameters: [] responses: { } tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'The IDs of the agents/mailboxes to invite as a user.' example: - 1 items: type: integer required: - ids '/api/entities/agents/remind/{authentication_invite_id}': patch: summary: 'Authentication Invites - Remind' operationId: authenticationInvitesRemind description: 'Remind A Mailbox about an Authentication Invitation' parameters: [] responses: { } tags: - Entities parameters: - in: path name: authentication_invite_id description: 'The ID of the Authentication invite.' example: 1 required: true schema: type: integer '/api/entities/agents/invite/{authentication_invite_id}': delete: summary: 'Authentication Invites - Delete' operationId: authenticationInvitesDelete description: 'Delete an Authentication Invitation' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Authentication invite deleted.' properties: status: type: string example: 'Authentication invite deleted.' tags: - Entities parameters: - in: path name: authentication_invite_id description: 'The ID of the Authentication invite.' example: 1 required: true schema: type: integer /api/entities/contacts: get: summary: 'Contacts - List' operationId: contactsList description: 'Get all existing contacts.' parameters: - in: query name: sort_by description: 'The field to sort the customers by.' example: name required: false schema: type: string description: 'The field to sort the customers by.' example: name nullable: false - in: query name: direction description: 'Sort asc or desc.' example: asc required: false schema: type: string description: 'Sort asc or desc.' example: asc nullable: false - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: 25 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 25 nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: search description: 'Optional search string.' example: null required: false schema: type: string description: 'Optional search string.' example: null nullable: false responses: 200: description: '' content: application/json: schema: type: object example: data: current_page: 1 data: - id: 2384 company_id: 1 name: abe.nicolas@yahoo.com type: email crm_type: null search_string: abe.nicolas@yahoo.com - id: 2254 company_id: 1 name: abrown@moore.com type: email crm_type: null search_string: abrown@moore.com - id: 2076 company_id: 1 name: agustin55@howe.com type: email crm_type: null search_string: agustin55@howe.com - id: 2311 company_id: 1 name: ahmed68@beatty.com type: email crm_type: null search_string: ahmed68@beatty.com - id: 2318 company_id: 1 name: ahuels@will.com type: email crm_type: null search_string: ahuels@will.com - id: 2278 company_id: 1 name: alana.quigley@hauck.org type: email crm_type: null search_string: alana.quigley@hauck.org - id: 2154 company_id: 1 name: albin08@lowe.org type: email crm_type: null search_string: albin08@lowe.org - id: 2263 company_id: 1 name: alejandra.mills@blick.com type: email crm_type: null search_string: alejandra.mills@blick.com - id: 2244 company_id: 1 name: alena.kassulke@becker.net type: email crm_type: null search_string: alena.kassulke@becker.net - id: 2399 company_id: 1 name: alexandre.okeefe@gutkowski.com type: email crm_type: null search_string: alexandre.okeefe@gutkowski.com - id: 2018 company_id: 1 name: aliyah08@breitenberg.com type: email crm_type: null search_string: aliyah08@breitenberg.com - id: 2028 company_id: 1 name: allan.fay@bogan.org type: email crm_type: null search_string: allan.fay@bogan.org - id: 2306 company_id: 1 name: alysson94@welch.com type: email crm_type: null search_string: alysson94@welch.com - id: 2075 company_id: 1 name: amacejkovic@mills.com type: email crm_type: null search_string: amacejkovic@mills.com - id: 2079 company_id: 1 name: amely.schoen@weber.com type: email crm_type: null search_string: amely.schoen@weber.com - id: 2466 company_id: 1 name: ana.lindgren@bartoletti.com type: email crm_type: null search_string: ana.lindgren@bartoletti.com - id: 2099 company_id: 1 name: anabel.bednar@leffler.com type: email crm_type: null search_string: anabel.bednar@leffler.com - id: 2477 company_id: 1 name: anderson.rowan@hotmail.com type: email crm_type: null search_string: anderson.rowan@hotmail.com - id: 2375 company_id: 1 name: angelica.hane@lesch.com type: email crm_type: null search_string: angelica.hane@lesch.com - id: 2337 company_id: 1 name: anibal.weissnat@schoen.com type: email crm_type: null search_string: anibal.weissnat@schoen.com - id: 2204 company_id: 1 name: aniya41@morissette.org type: email crm_type: null search_string: aniya41@morissette.org - id: 2213 company_id: 1 name: anthony.batz@runolfsson.com type: email crm_type: null search_string: anthony.batz@runolfsson.com - id: 2046 company_id: 1 name: arielle75@stroman.org type: email crm_type: null search_string: arielle75@stroman.org - id: 2268 company_id: 1 name: arlene.mueller@ondricka.org type: email crm_type: null search_string: arlene.mueller@ondricka.org - id: 2159 company_id: 1 name: arnaldo24@walter.org type: email crm_type: null search_string: arnaldo24@walter.org first_page_url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=1' from: 1 last_page: 20 last_page_url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=20' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=1' label: '1' active: true - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=2' label: '2' active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=3' label: '3' active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=4' label: '4' active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=5' label: '5' active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=6' label: '6' active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=7' label: '7' active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=8' label: '8' active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=9' label: '9' active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=10' label: '10' active: false - url: null label: ... active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=19' label: '19' active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=20' label: '20' active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=2' label: 'Next »' active: false next_page_url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=2' path: 'https://portal.timetoreply.com/api/entities/contacts' per_page: 25 prev_page_url: null to: 25 total: 491 filters: search: null sort_by: name sort_direction: asc per_page: 25 page: 1 properties: data: type: object properties: current_page: type: integer example: 1 data: type: array example: - id: 2384 company_id: 1 name: abe.nicolas@yahoo.com type: email crm_type: null search_string: abe.nicolas@yahoo.com - id: 2254 company_id: 1 name: abrown@moore.com type: email crm_type: null search_string: abrown@moore.com - id: 2076 company_id: 1 name: agustin55@howe.com type: email crm_type: null search_string: agustin55@howe.com - id: 2311 company_id: 1 name: ahmed68@beatty.com type: email crm_type: null search_string: ahmed68@beatty.com - id: 2318 company_id: 1 name: ahuels@will.com type: email crm_type: null search_string: ahuels@will.com - id: 2278 company_id: 1 name: alana.quigley@hauck.org type: email crm_type: null search_string: alana.quigley@hauck.org - id: 2154 company_id: 1 name: albin08@lowe.org type: email crm_type: null search_string: albin08@lowe.org - id: 2263 company_id: 1 name: alejandra.mills@blick.com type: email crm_type: null search_string: alejandra.mills@blick.com - id: 2244 company_id: 1 name: alena.kassulke@becker.net type: email crm_type: null search_string: alena.kassulke@becker.net - id: 2399 company_id: 1 name: alexandre.okeefe@gutkowski.com type: email crm_type: null search_string: alexandre.okeefe@gutkowski.com - id: 2018 company_id: 1 name: aliyah08@breitenberg.com type: email crm_type: null search_string: aliyah08@breitenberg.com - id: 2028 company_id: 1 name: allan.fay@bogan.org type: email crm_type: null search_string: allan.fay@bogan.org - id: 2306 company_id: 1 name: alysson94@welch.com type: email crm_type: null search_string: alysson94@welch.com - id: 2075 company_id: 1 name: amacejkovic@mills.com type: email crm_type: null search_string: amacejkovic@mills.com - id: 2079 company_id: 1 name: amely.schoen@weber.com type: email crm_type: null search_string: amely.schoen@weber.com - id: 2466 company_id: 1 name: ana.lindgren@bartoletti.com type: email crm_type: null search_string: ana.lindgren@bartoletti.com - id: 2099 company_id: 1 name: anabel.bednar@leffler.com type: email crm_type: null search_string: anabel.bednar@leffler.com - id: 2477 company_id: 1 name: anderson.rowan@hotmail.com type: email crm_type: null search_string: anderson.rowan@hotmail.com - id: 2375 company_id: 1 name: angelica.hane@lesch.com type: email crm_type: null search_string: angelica.hane@lesch.com - id: 2337 company_id: 1 name: anibal.weissnat@schoen.com type: email crm_type: null search_string: anibal.weissnat@schoen.com - id: 2204 company_id: 1 name: aniya41@morissette.org type: email crm_type: null search_string: aniya41@morissette.org - id: 2213 company_id: 1 name: anthony.batz@runolfsson.com type: email crm_type: null search_string: anthony.batz@runolfsson.com - id: 2046 company_id: 1 name: arielle75@stroman.org type: email crm_type: null search_string: arielle75@stroman.org - id: 2268 company_id: 1 name: arlene.mueller@ondricka.org type: email crm_type: null search_string: arlene.mueller@ondricka.org - id: 2159 company_id: 1 name: arnaldo24@walter.org type: email crm_type: null search_string: arnaldo24@walter.org items: type: object properties: id: type: integer example: 2384 company_id: type: integer example: 1 name: type: string example: abe.nicolas@yahoo.com type: type: string example: email crm_type: type: string example: null search_string: type: string example: abe.nicolas@yahoo.com first_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=1' from: type: integer example: 1 last_page: type: integer example: 20 last_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=20' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=1' label: '1' active: true - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=2' label: '2' active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=3' label: '3' active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=4' label: '4' active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=5' label: '5' active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=6' label: '6' active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=7' label: '7' active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=8' label: '8' active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=9' label: '9' active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=10' label: '10' active: false - url: null label: ... active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=19' label: '19' active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=20' label: '20' active: false - url: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=2' path: type: string example: 'https://portal.timetoreply.com/api/entities/contacts' per_page: type: integer example: 25 prev_page_url: type: string example: null to: type: integer example: 25 total: type: integer example: 491 filters: type: object properties: search: type: string example: null sort_by: type: string example: name sort_direction: type: string example: asc per_page: type: integer example: 25 page: type: integer example: 1 tags: - Entities post: summary: 'Contacts - Store' operationId: contactsStore description: 'Store a new contact' parameters: [] responses: { } tags: - Entities requestBody: required: false content: application/json: schema: type: object properties: name: type: string description: 'The email address or domain of the Contact.' example: contact@example.com nullable: false '/api/entities/contacts/{id}': delete: summary: 'Contacts - Delete' operationId: contactsDelete description: 'Delete a contact' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Contact deleted.' properties: status: type: string example: 'Contact deleted.' tags: - Entities parameters: - in: path name: id description: 'The ID of the contact.' example: 1 required: true schema: type: integer - in: path name: contact_id description: 'The ID of the contact to Delete.' example: 1 required: true schema: type: integer /api/entities/contacts/delete-multiple: post: summary: 'Contacts - Delete multi' operationId: contactsDeleteMulti description: 'Delete multiple contacts' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Contacts deleted.' properties: status: type: string example: 'Contacts deleted.' tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'The IDs of the contacts to Delete.' example: - 1 - 2 items: type: integer required: - ids /api/entities/contacts/create-multi: post: summary: 'Contacts - Store multiple' operationId: contactsStoreMultiple description: 'Stores multiple email addresses as contacts' parameters: [] responses: { } tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: customers: type: array description: 'The array of customers to create.' example: - [] items: type: object properties: name: type: string description: 'The email or domain of the customer.' example: customer@example.com nullable: false required: - name required: - customers /api/entities/contact-groups: get: summary: 'Contact Groups - List' operationId: contactGroupsList description: 'List all Contact Groups' parameters: - in: query name: sort_by description: 'The field to sort the mailboxes by.' example: name required: false schema: type: string description: 'The field to sort the mailboxes by.' example: name nullable: false - in: query name: direction description: 'Sort asc or desc.' example: asc required: false schema: type: string description: 'Sort asc or desc.' example: asc nullable: false - in: query name: per_page description: 'The number of contact groups to show per page.' example: 15 required: false schema: type: integer description: 'The number of contact groups to show per page.' example: 15 nullable: false - in: query name: page description: 'The page number.' example: 1 required: false schema: type: integer description: 'The page number.' example: 1 nullable: false - in: query name: search description: 'Optional search string.' example: null required: false schema: type: string description: 'Optional search string.' example: null nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 3 company_id: 1 name: 'Active Campaign Customer Group' crm_type: activeCampaign customer_emails: - zzulauf@bechtelar.com - rita.eichmann@thiel.com - durgan.jenifer@lakin.net - fritz87@waelchi.com - vesta12@batz.info - 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- braun.com - hill.com - durgan.com - collier.com - goldner.com - walker.org user_permissions: [] search_string: 'Active Campaign Customer Group zzulauf@bechtelar.com rita.eichmann@thiel.com durgan.jenifer@lakin.net fritz87@waelchi.com vesta12@batz.info green.brooklyn@konopelski.com dominic28@botsford.com norberto.johns@legros.com kristoffer27@dietrich.biz koepp.erika@koelpin.org dimitri94@crooks.com swaniawski.trevor@crona.com conrad.wolf@goodwin.com newell.krajcik@hilpert.com zprohaska@rempel.org legros.noelia@nader.com icie.rutherford@hane.com nrobel@shields.biz eankunding@stiedemann.info brekke.felipa@towne.info lswaniawski@jones.com conn.alessandra@kub.com jast.missouri@harvey.com block.cecelia@parker.info olen.littel@tillman.com pollich.brionna@hoeger.com yvette20@yahoo.com destin22@fadel.com jhermann@langworth.org closed@timetoreply.com coralie.torphy@watsica.com fmorar@mclaughlin.net hilton.eichmann@schiller.net langosh.savanah@hotmail.com hane.eulah@jast.com 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schimmel.com - hermiston.com - cassin.net - reilly.com - kertzmann.com - yahoo.com - kunde.net - stroman.org - volkman.com - willms.info - parker.net - vonrueden.com - lowe.biz - gmail.com - schuster.com - marks.biz - glover.info - abbott.info - koch.com - bins.org - mills.org - howe.com - raynor.biz - hayes.info - prohaska.org - haley.biz - heathcote.info - lesch.net - spencer.com - sipes.org - cruickshank.org - koepp.org - gutmann.com - ondricka.com - kuhlman.net - hane.biz - braun.net - bartell.info - rodriguez.com - zboncak.info - ferry.com - conn.biz - rath.com - brakus.com - hudson.com - zulauf.com - schiller.com - block.com - doyle.com - schumm.com - hotmail.com - barton.com - damore.com - zieme.com - turner.org - herzog.org - brakus.net - altenwerth.com - lowe.org - cremin.com - gottlieb.com - buckridge.org - becker.com - fritsch.com - bauch.org - west.info - kilback.biz - beatty.net - larson.org - bashirian.com - vonrueden.org - hammes.com - kovacek.org - kessler.com - schumm.info - considine.com - conroy.com - ferry.biz - donnelly.org - mitchell.com - kling.info - pacocha.org - schulist.net - morissette.org - witting.com - ohara.biz - kuhlman.info - ferry.net - pfeffer.info - barrows.info - hilpert.org - denesik.com - block.biz - block.net - torphy.com - kuhlman.com - champlin.info - jerde.com - becker.net - lueilwitz.info - schmeler.net - boyle.com - moore.com - monahan.net - braun.org - mante.com - yundt.com - hessel.info - walter.org - ondricka.org - pollich.com - gleichner.info - schmidt.com - tromp.net - hauck.org - leffler.com - langosh.org - hand.biz - sipes.com - beer.info - mraz.com - witting.net - watsica.com - heaney.com - ritchie.com - christiansen.com - welch.com - hamill.com - little.biz - kozey.com - will.com - collier.net - bartoletti.com - kilback.com - rogahn.net - conroy.net - erdman.com - corkery.com - ledner.com - kautzer.com - pfannerstill.com - pfeffer.com - ruecker.net - rosenbaum.net - kutch.com - wyman.com - oberbrunner.com - langosh.com - bailey.com - maggio.net - gibson.biz - pagac.com - hilpert.biz - maggio.biz - okon.info - shields.net - casper.com - armstrong.biz - ohara.com - deckow.net - morar.com - hills.org - bernier.org - luettgen.com - dickinson.com - kovacek.net - feeney.org - zemlak.com - skiles.com - dibbert.info - lynch.biz - haag.net - schinner.biz - hyatt.net - prosacco.com - kuvalis.com - bosco.com - armstrong.net - goodwin.org - koelpin.com - heaney.biz - grant.biz - farrell.info - kutch.net - paucek.biz - jones.info - adams.net - rodriguez.biz - trantow.com - braun.com - hill.com - durgan.com - collier.com - goldner.com - walker.org items: type: string user_permissions: type: array example: [] search_string: type: string example: 'Active Campaign Customer Group zzulauf@bechtelar.com rita.eichmann@thiel.com durgan.jenifer@lakin.net fritz87@waelchi.com vesta12@batz.info green.brooklyn@konopelski.com dominic28@botsford.com norberto.johns@legros.com kristoffer27@dietrich.biz koepp.erika@koelpin.org dimitri94@crooks.com swaniawski.trevor@crona.com conrad.wolf@goodwin.com newell.krajcik@hilpert.com zprohaska@rempel.org legros.noelia@nader.com icie.rutherford@hane.com nrobel@shields.biz eankunding@stiedemann.info brekke.felipa@towne.info lswaniawski@jones.com conn.alessandra@kub.com jast.missouri@harvey.com block.cecelia@parker.info olen.littel@tillman.com pollich.brionna@hoeger.com yvette20@yahoo.com destin22@fadel.com jhermann@langworth.org closed@timetoreply.com coralie.torphy@watsica.com fmorar@mclaughlin.net hilton.eichmann@schiller.net langosh.savanah@hotmail.com hane.eulah@jast.com hrodriguez@reilly.net amacejkovic@mills.com lola44@tromp.org amely.schoen@weber.com jess54@tremblay.biz cummings.patience@bayer.info schuster.rod@hammes.com davis.dejuan@turcotte.com medhurst.leopold@price.com jevon.dicki@bogan.org gadams@wehner.info perry.ortiz@corwin.com kassulke.malachi@ward.com anabel.bednar@leffler.com mkling@kreiger.biz joey25@hotmail.com lebsack.joseph@runte.net keeling.asa@tromp.com fritsch.ernie@frami.biz selena.morissette@hirthe.com elwin78@donnelly.biz rahsaan.gerlach@armstrong.com vmarvin@buckridge.com earline.padberg@ernser.com douglas23@moen.com harber.robert@feeney.com robb36@terry.com laury.carter@glover.com berry44@ward.com jaylon45@abernathy.com bruen.dennis@medhurst.com mayer.jena@oconnell.net jonathon92@tremblay.com karli16@morissette.org jack.watsica@thompson.com kemmer.chaz@hill.com selena05@rempel.net timmothy.hayes@goodwin.biz cruz28@murphy.com tromp.isabelle@oreilly.biz prath@pouros.org clegros@kling.com prosacco.eldridge@ferry.com arnaldo24@walter.org xrussel@hayes.com ebert.frederique@hessel.com josefina.bradtke@koelpin.com dach.francis@abshire.net jamil.bogan@gerlach.com frederique08@kiehn.info friesen.ryan@nikolaus.com pietro.gerlach@marquardt.com zemlak.alvera@price.com mabernathy@johns.com cfeest@corwin.com tgreenholt@hintz.com espencer@franecki.com peyton37@aufderhar.info carter.lauriane@schuster.info conn.cooper@vandervort.com jboehm@becker.info douglas.imogene@langosh.info owilliamson@skiles.biz eshields@schroeder.biz ysteuber@lueilwitz.com rath.antonette@metz.info pschaefer@schaefer.net josue71@lesch.net franecki.reva@gottlieb.net blick.laurence@heller.net anthony.batz@runolfsson.com tjerde@watsica.com hschulist@monahan.org feest.sheila@jakubowski.com elehner@gmail.com bhermann@mcdermott.com qjohns@walter.com ricardo.stark@rippin.com vpagac@mayert.com melody.labadie@johnston.com vpollich@huel.com fay.adella@johnston.com irving.zemlak@daugherty.com predovic.rachel@murray.biz christy15@franecki.org julien27@jaskolski.com obie.mills@crooks.com trent80@fay.com ned57@conroy.net hauck.dahlia@baumbach.org nova.runolfsson@weissnat.info nemard@hotmail.com emmerich.amira@skiles.com moen.freda@stoltenberg.net uriel16@hotmail.com alejandra.mills@blick.com josue57@franecki.org upton.ryder@tremblay.com deion.schowalter@fisher.com elfrieda.hahn@heathcote.net darian.haley@dicki.biz marta.prosacco@treutel.com davin43@braun.com yullrich@parisian.org bernhard.josephine@keeling.com rashad.bode@lemke.com tyra.altenwerth@swaniawski.com lrosenbaum@kirlin.net kayli.homenick@mann.biz gene.reilly@kassulke.info bulah.parker@hotmail.com tjohns@lindgren.net hank.lakin@blick.info marco88@keebler.org schmitt.albert@gmail.com watsica.valerie@bergstrom.com harris.ruthie@cruickshank.com max.crona@block.com zstokes@konopelski.com ahmed68@beatty.com mya86@langworth.com rcruickshank@koelpin.com xmills@bernier.net qsawayn@torp.com omari56@hotmail.com hertha.crooks@koss.com bulah.erdman@bartell.com vkerluke@hilpert.com ujakubowski@kreiger.info gregoria.kozey@raynor.com hickle.frida@crona.com brekke.kurt@raynor.com anibal.weissnat@schoen.com shayne89@schamberger.net yhuel@fritsch.com rdavis@dooley.biz skiles.albertha@murphy.org clara.wisoky@feeney.com susan23@jaskolski.com brekke.arely@bashirian.net johnnie.hammes@bogisich.com hrunolfsdottir@powlowski.net rubye12@champlin.com mya.altenwerth@yahoo.com lesch.ladarius@haley.info qcasper@mayert.com norberto43@abshire.com erika.deckow@crooks.org gottlieb.kelley@gmail.com monte64@yost.info wpowlowski@mueller.net angelica.hane@lesch.com frederique83@kozey.com frodriguez@gmail.com emard.myron@schaefer.org verna.gibson@grady.com russel.hunter@homenick.net carlos19@gorczany.com rodolfo.kemmer@cole.com philip.lynch@crooks.com neil64@haley.org mertz.earnest@runolfsson.com sylvia95@hamill.com alexandre.okeefe@gutkowski.com fconsidine@okon.info nolan.garret@barrows.com vonrueden.lucas@oberbrunner.com hschaefer@frami.com herbert.gerhold@hermiston.biz cronin.candace@dickinson.net giovanna97@jerde.info price.sammy@gmail.com lora.harris@will.info xnienow@hilpert.com vmorissette@lind.com mmcclure@altenwerth.com hilda.buckridge@bartell.com lubowitz.lucile@king.com kirlin.hermann@gislason.com boris.roob@von.com macie37@hotmail.com hweissnat@altenwerth.com kendall.rath@christiansen.com von.baby@hotmail.com ellie09@stroman.com candido67@stamm.com bonnie13@stiedemann.com shana.tillman@gibson.com mazie42@jacobson.biz glenna49@reichert.info twila.wuckert@sanford.com fcrist@kautzer.info cremin.kelley@dickens.biz emmanuel.robel@yahoo.com cormier.annalise@altenwerth.biz derek.aufderhar@oconnell.info pokeefe@conroy.org imurazik@jenkins.org casper.sage@yahoo.com schaden.kali@turner.com marianna.cummings@hotmail.com luella16@gmail.com anderson.rowan@hotmail.com klind@quigley.net deborah.hilpert@gleichner.biz maximus.sipes@ferry.biz king.dixie@hammes.org hessel.elinore@hagenes.com mfritsch@pacocha.com cvolkman@fahey.com schulist.com hackett.com gislason.com baumbach.net walter.net bins.com botsford.net breitenberg.com stracke.com raynor.org mann.com mayert.net bogan.org rempel.com schimmel.com hermiston.com cassin.net reilly.com kertzmann.com yahoo.com kunde.net stroman.org volkman.com willms.info parker.net vonrueden.com lowe.biz gmail.com schuster.com marks.biz glover.info abbott.info koch.com bins.org mills.org howe.com raynor.biz hayes.info prohaska.org haley.biz heathcote.info lesch.net spencer.com sipes.org cruickshank.org koepp.org gutmann.com ondricka.com kuhlman.net hane.biz braun.net bartell.info rodriguez.com zboncak.info ferry.com conn.biz rath.com brakus.com hudson.com zulauf.com schiller.com block.com doyle.com schumm.com hotmail.com barton.com damore.com zieme.com turner.org herzog.org brakus.net altenwerth.com lowe.org cremin.com gottlieb.com buckridge.org becker.com fritsch.com bauch.org west.info kilback.biz beatty.net larson.org bashirian.com vonrueden.org hammes.com kovacek.org kessler.com schumm.info considine.com conroy.com ferry.biz donnelly.org mitchell.com kling.info pacocha.org schulist.net morissette.org witting.com ohara.biz kuhlman.info ferry.net pfeffer.info barrows.info hilpert.org denesik.com block.biz block.net torphy.com kuhlman.com champlin.info jerde.com becker.net lueilwitz.info schmeler.net boyle.com moore.com monahan.net braun.org mante.com yundt.com hessel.info walter.org ondricka.org pollich.com gleichner.info schmidt.com tromp.net hauck.org leffler.com langosh.org hand.biz sipes.com beer.info mraz.com witting.net watsica.com heaney.com ritchie.com christiansen.com welch.com hamill.com little.biz kozey.com will.com collier.net bartoletti.com kilback.com rogahn.net conroy.net erdman.com corkery.com ledner.com kautzer.com pfannerstill.com pfeffer.com ruecker.net rosenbaum.net kutch.com wyman.com oberbrunner.com langosh.com bailey.com maggio.net gibson.biz pagac.com hilpert.biz maggio.biz okon.info shields.net casper.com armstrong.biz ohara.com deckow.net morar.com hills.org bernier.org luettgen.com dickinson.com kovacek.net feeney.org zemlak.com skiles.com dibbert.info lynch.biz haag.net schinner.biz hyatt.net prosacco.com kuvalis.com bosco.com armstrong.net goodwin.org koelpin.com heaney.biz grant.biz farrell.info kutch.net paucek.biz jones.info adams.net rodriguez.biz trantow.com braun.com hill.com durgan.com collier.com goldner.com walker.org' first_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/contact-groups?sort_by=name&direction=asc&per_page=15&page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/contact-groups?sort_by=name&direction=asc&per_page=15&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/contact-groups?sort_by=name&direction=asc&per_page=15&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/entities/contact-groups' per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: integer example: 7 total: type: integer example: 7 tags: - Entities post: summary: 'Contact Groups - Store' operationId: contactGroupsStore description: 'Store a Contact Group' parameters: [] responses: { } tags: - Entities requestBody: required: true content: multipart/form-data: schema: type: object properties: name: type: string description: 'The name of the Contact Group.' example: 'Most important contacts' nullable: false emails: type: array description: 'An array of contact email addresses.' example: - contact_one@example.net items: type: string domains: type: array description: 'An array of contact domains.' example: - example.com items: type: string upload: type: string format: binary description: 'A CSV of contact domains and/or emails.' nullable: false required: - name '/api/entities/contact-groups/{id}': get: summary: 'Contact Groups - Show' operationId: contactGroupsShow description: 'Show a single Contact Group' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 1 name: 'Top Revenue Customers' email_usernames: - zzulauf@bechtelar.com - rita.eichmann@thiel.com - durgan.jenifer@lakin.net - fritz87@waelchi.com - vesta12@batz.info - green.brooklyn@konopelski.com - dominic28@botsford.com - norberto.johns@legros.com - kristoffer27@dietrich.biz - koepp.erika@koelpin.org - dimitri94@crooks.com - swaniawski.trevor@crona.com - conrad.wolf@goodwin.com - newell.krajcik@hilpert.com - zprohaska@rempel.org - legros.noelia@nader.com - icie.rutherford@hane.com - nrobel@shields.biz - eankunding@stiedemann.info - brekke.felipa@towne.info - lswaniawski@jones.com - conn.alessandra@kub.com - jast.missouri@harvey.com - block.cecelia@parker.info - olen.littel@tillman.com - pollich.brionna@hoeger.com - yvette20@yahoo.com - destin22@fadel.com - jhermann@langworth.org - closed@timetoreply.com - coralie.torphy@watsica.com - fmorar@mclaughlin.net - hilton.eichmann@schiller.net - langosh.savanah@hotmail.com - hane.eulah@jast.com - hrodriguez@reilly.net - amacejkovic@mills.com - lola44@tromp.org - amely.schoen@weber.com - jess54@tremblay.biz - cummings.patience@bayer.info - schuster.rod@hammes.com - davis.dejuan@turcotte.com - medhurst.leopold@price.com - jevon.dicki@bogan.org - gadams@wehner.info - perry.ortiz@corwin.com - kassulke.malachi@ward.com - anabel.bednar@leffler.com - mkling@kreiger.biz - joey25@hotmail.com - lebsack.joseph@runte.net - keeling.asa@tromp.com - fritsch.ernie@frami.biz - selena.morissette@hirthe.com - elwin78@donnelly.biz - rahsaan.gerlach@armstrong.com - vmarvin@buckridge.com - earline.padberg@ernser.com - douglas23@moen.com - harber.robert@feeney.com - robb36@terry.com - laury.carter@glover.com - berry44@ward.com - jaylon45@abernathy.com - bruen.dennis@medhurst.com - mayer.jena@oconnell.net - jonathon92@tremblay.com - karli16@morissette.org - jack.watsica@thompson.com - kemmer.chaz@hill.com - selena05@rempel.net - timmothy.hayes@goodwin.biz - cruz28@murphy.com - tromp.isabelle@oreilly.biz - prath@pouros.org - clegros@kling.com - prosacco.eldridge@ferry.com - arnaldo24@walter.org - xrussel@hayes.com - ebert.frederique@hessel.com - josefina.bradtke@koelpin.com - dach.francis@abshire.net - jamil.bogan@gerlach.com - frederique08@kiehn.info - friesen.ryan@nikolaus.com - pietro.gerlach@marquardt.com - zemlak.alvera@price.com - mabernathy@johns.com - cfeest@corwin.com - tgreenholt@hintz.com - espencer@franecki.com - peyton37@aufderhar.info - carter.lauriane@schuster.info - conn.cooper@vandervort.com - jboehm@becker.info - douglas.imogene@langosh.info - owilliamson@skiles.biz - eshields@schroeder.biz - ysteuber@lueilwitz.com - rath.antonette@metz.info - pschaefer@schaefer.net - josue71@lesch.net - franecki.reva@gottlieb.net - blick.laurence@heller.net - anthony.batz@runolfsson.com - tjerde@watsica.com - hschulist@monahan.org - feest.sheila@jakubowski.com - elehner@gmail.com - bhermann@mcdermott.com - qjohns@walter.com - ricardo.stark@rippin.com - vpagac@mayert.com - melody.labadie@johnston.com - vpollich@huel.com - fay.adella@johnston.com - irving.zemlak@daugherty.com - predovic.rachel@murray.biz - christy15@franecki.org - julien27@jaskolski.com - obie.mills@crooks.com - trent80@fay.com - ned57@conroy.net - hauck.dahlia@baumbach.org - nova.runolfsson@weissnat.info - nemard@hotmail.com - emmerich.amira@skiles.com - moen.freda@stoltenberg.net - uriel16@hotmail.com - alejandra.mills@blick.com - josue57@franecki.org - upton.ryder@tremblay.com - deion.schowalter@fisher.com - elfrieda.hahn@heathcote.net - darian.haley@dicki.biz - marta.prosacco@treutel.com - davin43@braun.com - yullrich@parisian.org - bernhard.josephine@keeling.com - rashad.bode@lemke.com - tyra.altenwerth@swaniawski.com - lrosenbaum@kirlin.net - kayli.homenick@mann.biz - gene.reilly@kassulke.info - bulah.parker@hotmail.com - tjohns@lindgren.net - hank.lakin@blick.info - marco88@keebler.org - schmitt.albert@gmail.com - watsica.valerie@bergstrom.com - harris.ruthie@cruickshank.com - max.crona@block.com - zstokes@konopelski.com - ahmed68@beatty.com - mya86@langworth.com - rcruickshank@koelpin.com - xmills@bernier.net - qsawayn@torp.com - omari56@hotmail.com - hertha.crooks@koss.com - bulah.erdman@bartell.com - vkerluke@hilpert.com - ujakubowski@kreiger.info - gregoria.kozey@raynor.com - hickle.frida@crona.com - brekke.kurt@raynor.com - anibal.weissnat@schoen.com - shayne89@schamberger.net - yhuel@fritsch.com - rdavis@dooley.biz - skiles.albertha@murphy.org - clara.wisoky@feeney.com - susan23@jaskolski.com - brekke.arely@bashirian.net - johnnie.hammes@bogisich.com - hrunolfsdottir@powlowski.net - rubye12@champlin.com - mya.altenwerth@yahoo.com - lesch.ladarius@haley.info - qcasper@mayert.com - norberto43@abshire.com - erika.deckow@crooks.org - gottlieb.kelley@gmail.com - monte64@yost.info - wpowlowski@mueller.net - angelica.hane@lesch.com - frederique83@kozey.com - frodriguez@gmail.com - emard.myron@schaefer.org - verna.gibson@grady.com - russel.hunter@homenick.net - carlos19@gorczany.com - rodolfo.kemmer@cole.com - philip.lynch@crooks.com - neil64@haley.org - mertz.earnest@runolfsson.com - sylvia95@hamill.com - alexandre.okeefe@gutkowski.com - fconsidine@okon.info - nolan.garret@barrows.com - vonrueden.lucas@oberbrunner.com - hschaefer@frami.com - herbert.gerhold@hermiston.biz - cronin.candace@dickinson.net - giovanna97@jerde.info - price.sammy@gmail.com - lora.harris@will.info - xnienow@hilpert.com - vmorissette@lind.com - mmcclure@altenwerth.com - hilda.buckridge@bartell.com - lubowitz.lucile@king.com - kirlin.hermann@gislason.com - boris.roob@von.com - macie37@hotmail.com - hweissnat@altenwerth.com - kendall.rath@christiansen.com - von.baby@hotmail.com - ellie09@stroman.com - candido67@stamm.com - bonnie13@stiedemann.com - shana.tillman@gibson.com - mazie42@jacobson.biz - glenna49@reichert.info - twila.wuckert@sanford.com - fcrist@kautzer.info - cremin.kelley@dickens.biz - emmanuel.robel@yahoo.com - cormier.annalise@altenwerth.biz - derek.aufderhar@oconnell.info - pokeefe@conroy.org - imurazik@jenkins.org - casper.sage@yahoo.com - schaden.kali@turner.com - marianna.cummings@hotmail.com - luella16@gmail.com - anderson.rowan@hotmail.com - klind@quigley.net - deborah.hilpert@gleichner.biz - maximus.sipes@ferry.biz - king.dixie@hammes.org - hessel.elinore@hagenes.com - mfritsch@pacocha.com - cvolkman@fahey.com customer_domains: - schulist.com - hackett.com - gislason.com - baumbach.net - walter.net - bins.com - botsford.net - breitenberg.com - stracke.com - raynor.org - mann.com - mayert.net - bogan.org - rempel.com - schimmel.com - hermiston.com - cassin.net - reilly.com - kertzmann.com - yahoo.com - kunde.net - stroman.org - volkman.com - willms.info - parker.net - vonrueden.com - lowe.biz - gmail.com - schuster.com - marks.biz - glover.info - abbott.info - koch.com - bins.org - mills.org - howe.com - raynor.biz - hayes.info - prohaska.org - haley.biz - heathcote.info - lesch.net - spencer.com - sipes.org - cruickshank.org - koepp.org - gutmann.com - ondricka.com - kuhlman.net - hane.biz - braun.net - bartell.info - rodriguez.com - zboncak.info - ferry.com - conn.biz - rath.com - brakus.com - hudson.com - zulauf.com - schiller.com - block.com - doyle.com - schumm.com - hotmail.com - barton.com - damore.com - zieme.com - turner.org - herzog.org - brakus.net - altenwerth.com - lowe.org - cremin.com - gottlieb.com - buckridge.org - becker.com - fritsch.com - bauch.org - west.info - kilback.biz - beatty.net - larson.org - bashirian.com - vonrueden.org - hammes.com - kovacek.org - kessler.com - schumm.info - considine.com - conroy.com - ferry.biz - donnelly.org - mitchell.com - kling.info - pacocha.org - schulist.net - morissette.org - witting.com - ohara.biz - kuhlman.info - ferry.net - pfeffer.info - barrows.info - hilpert.org - denesik.com - block.biz - block.net - torphy.com - kuhlman.com - champlin.info - jerde.com - becker.net - lueilwitz.info - schmeler.net - boyle.com - moore.com - monahan.net - braun.org - mante.com - yundt.com - hessel.info - walter.org - ondricka.org - pollich.com - gleichner.info - schmidt.com - tromp.net - hauck.org - leffler.com - langosh.org - hand.biz - sipes.com - beer.info - mraz.com - witting.net - watsica.com - heaney.com - ritchie.com - christiansen.com - welch.com - hamill.com - little.biz - kozey.com - will.com - collier.net - bartoletti.com - kilback.com - rogahn.net - conroy.net - erdman.com - corkery.com - ledner.com - kautzer.com - pfannerstill.com - pfeffer.com - ruecker.net - rosenbaum.net - kutch.com - wyman.com - oberbrunner.com - langosh.com - bailey.com - maggio.net - gibson.biz - pagac.com - hilpert.biz - maggio.biz - okon.info - shields.net - casper.com - armstrong.biz - ohara.com - deckow.net - morar.com - hills.org - bernier.org - luettgen.com - dickinson.com - kovacek.net - feeney.org - zemlak.com - skiles.com - dibbert.info - lynch.biz - haag.net - schinner.biz - hyatt.net - prosacco.com - kuvalis.com - bosco.com - armstrong.net - goodwin.org - koelpin.com - heaney.biz - grant.biz - farrell.info - kutch.net - paucek.biz - jones.info - adams.net - rodriguez.biz - trantow.com - braun.com - hill.com - durgan.com - collier.com - goldner.com - walker.org model_type: 'Contact Group' icon: user-friends properties: id: type: integer example: 1 name: type: string example: 'Top Revenue Customers' email_usernames: type: array example: - zzulauf@bechtelar.com - rita.eichmann@thiel.com - durgan.jenifer@lakin.net - fritz87@waelchi.com - vesta12@batz.info - green.brooklyn@konopelski.com - dominic28@botsford.com - norberto.johns@legros.com - kristoffer27@dietrich.biz - koepp.erika@koelpin.org - dimitri94@crooks.com - swaniawski.trevor@crona.com - conrad.wolf@goodwin.com - newell.krajcik@hilpert.com - zprohaska@rempel.org - legros.noelia@nader.com - icie.rutherford@hane.com - nrobel@shields.biz - eankunding@stiedemann.info - brekke.felipa@towne.info - lswaniawski@jones.com - conn.alessandra@kub.com - jast.missouri@harvey.com - block.cecelia@parker.info - olen.littel@tillman.com - pollich.brionna@hoeger.com - yvette20@yahoo.com - destin22@fadel.com - jhermann@langworth.org - closed@timetoreply.com - coralie.torphy@watsica.com - fmorar@mclaughlin.net - hilton.eichmann@schiller.net - langosh.savanah@hotmail.com - hane.eulah@jast.com - hrodriguez@reilly.net - amacejkovic@mills.com - lola44@tromp.org - amely.schoen@weber.com - jess54@tremblay.biz - cummings.patience@bayer.info - schuster.rod@hammes.com - davis.dejuan@turcotte.com - medhurst.leopold@price.com - jevon.dicki@bogan.org - gadams@wehner.info - perry.ortiz@corwin.com - kassulke.malachi@ward.com - anabel.bednar@leffler.com - mkling@kreiger.biz - joey25@hotmail.com - lebsack.joseph@runte.net - keeling.asa@tromp.com - fritsch.ernie@frami.biz - selena.morissette@hirthe.com - elwin78@donnelly.biz - rahsaan.gerlach@armstrong.com - vmarvin@buckridge.com - earline.padberg@ernser.com - douglas23@moen.com - harber.robert@feeney.com - robb36@terry.com - laury.carter@glover.com - berry44@ward.com - jaylon45@abernathy.com - bruen.dennis@medhurst.com - mayer.jena@oconnell.net - jonathon92@tremblay.com - karli16@morissette.org - jack.watsica@thompson.com - kemmer.chaz@hill.com - selena05@rempel.net - timmothy.hayes@goodwin.biz - cruz28@murphy.com - tromp.isabelle@oreilly.biz - prath@pouros.org - clegros@kling.com - prosacco.eldridge@ferry.com - arnaldo24@walter.org - xrussel@hayes.com - ebert.frederique@hessel.com - josefina.bradtke@koelpin.com - dach.francis@abshire.net - jamil.bogan@gerlach.com - frederique08@kiehn.info - friesen.ryan@nikolaus.com - pietro.gerlach@marquardt.com - zemlak.alvera@price.com - mabernathy@johns.com - cfeest@corwin.com - tgreenholt@hintz.com - espencer@franecki.com - peyton37@aufderhar.info - carter.lauriane@schuster.info - conn.cooper@vandervort.com - jboehm@becker.info - douglas.imogene@langosh.info - owilliamson@skiles.biz - eshields@schroeder.biz - ysteuber@lueilwitz.com - rath.antonette@metz.info - pschaefer@schaefer.net - josue71@lesch.net - franecki.reva@gottlieb.net - blick.laurence@heller.net - anthony.batz@runolfsson.com - tjerde@watsica.com - hschulist@monahan.org - feest.sheila@jakubowski.com - elehner@gmail.com - bhermann@mcdermott.com - qjohns@walter.com - ricardo.stark@rippin.com - vpagac@mayert.com - melody.labadie@johnston.com - vpollich@huel.com - fay.adella@johnston.com - irving.zemlak@daugherty.com - predovic.rachel@murray.biz - christy15@franecki.org - julien27@jaskolski.com - obie.mills@crooks.com - trent80@fay.com - ned57@conroy.net - hauck.dahlia@baumbach.org - nova.runolfsson@weissnat.info - nemard@hotmail.com - emmerich.amira@skiles.com - moen.freda@stoltenberg.net - uriel16@hotmail.com - alejandra.mills@blick.com - josue57@franecki.org - upton.ryder@tremblay.com - deion.schowalter@fisher.com - elfrieda.hahn@heathcote.net - darian.haley@dicki.biz - marta.prosacco@treutel.com - davin43@braun.com - yullrich@parisian.org - bernhard.josephine@keeling.com - rashad.bode@lemke.com - tyra.altenwerth@swaniawski.com - lrosenbaum@kirlin.net - kayli.homenick@mann.biz - gene.reilly@kassulke.info - bulah.parker@hotmail.com - tjohns@lindgren.net - hank.lakin@blick.info - marco88@keebler.org - schmitt.albert@gmail.com - watsica.valerie@bergstrom.com - harris.ruthie@cruickshank.com - max.crona@block.com - zstokes@konopelski.com - ahmed68@beatty.com - mya86@langworth.com - rcruickshank@koelpin.com - xmills@bernier.net - qsawayn@torp.com - omari56@hotmail.com - hertha.crooks@koss.com - bulah.erdman@bartell.com - vkerluke@hilpert.com - ujakubowski@kreiger.info - gregoria.kozey@raynor.com - hickle.frida@crona.com - brekke.kurt@raynor.com - anibal.weissnat@schoen.com - shayne89@schamberger.net - yhuel@fritsch.com - rdavis@dooley.biz - skiles.albertha@murphy.org - clara.wisoky@feeney.com - susan23@jaskolski.com - brekke.arely@bashirian.net - johnnie.hammes@bogisich.com - hrunolfsdottir@powlowski.net - rubye12@champlin.com - mya.altenwerth@yahoo.com - lesch.ladarius@haley.info - qcasper@mayert.com - norberto43@abshire.com - erika.deckow@crooks.org - gottlieb.kelley@gmail.com - monte64@yost.info - wpowlowski@mueller.net - angelica.hane@lesch.com - frederique83@kozey.com - frodriguez@gmail.com - emard.myron@schaefer.org - verna.gibson@grady.com - russel.hunter@homenick.net - carlos19@gorczany.com - rodolfo.kemmer@cole.com - philip.lynch@crooks.com - neil64@haley.org - mertz.earnest@runolfsson.com - sylvia95@hamill.com - alexandre.okeefe@gutkowski.com - fconsidine@okon.info - nolan.garret@barrows.com - vonrueden.lucas@oberbrunner.com - hschaefer@frami.com - herbert.gerhold@hermiston.biz - cronin.candace@dickinson.net - giovanna97@jerde.info - price.sammy@gmail.com - lora.harris@will.info - xnienow@hilpert.com - vmorissette@lind.com - mmcclure@altenwerth.com - hilda.buckridge@bartell.com - lubowitz.lucile@king.com - kirlin.hermann@gislason.com - boris.roob@von.com - macie37@hotmail.com - hweissnat@altenwerth.com - kendall.rath@christiansen.com - von.baby@hotmail.com - ellie09@stroman.com - candido67@stamm.com - bonnie13@stiedemann.com - shana.tillman@gibson.com - mazie42@jacobson.biz - glenna49@reichert.info - twila.wuckert@sanford.com - fcrist@kautzer.info - cremin.kelley@dickens.biz - emmanuel.robel@yahoo.com - cormier.annalise@altenwerth.biz - derek.aufderhar@oconnell.info - pokeefe@conroy.org - imurazik@jenkins.org - casper.sage@yahoo.com - schaden.kali@turner.com - marianna.cummings@hotmail.com - luella16@gmail.com - anderson.rowan@hotmail.com - klind@quigley.net - deborah.hilpert@gleichner.biz - maximus.sipes@ferry.biz - king.dixie@hammes.org - hessel.elinore@hagenes.com - mfritsch@pacocha.com - cvolkman@fahey.com items: type: string customer_domains: type: array example: - schulist.com - hackett.com - gislason.com - baumbach.net - walter.net - bins.com - botsford.net - breitenberg.com - stracke.com - raynor.org - mann.com - mayert.net - bogan.org - rempel.com - schimmel.com - hermiston.com - cassin.net - reilly.com - kertzmann.com - yahoo.com - kunde.net - stroman.org - volkman.com - willms.info - parker.net - vonrueden.com - lowe.biz - gmail.com - schuster.com - marks.biz - glover.info - abbott.info - koch.com - bins.org - mills.org - howe.com - raynor.biz - hayes.info - prohaska.org - haley.biz - heathcote.info - lesch.net - spencer.com - sipes.org - cruickshank.org - koepp.org - gutmann.com - ondricka.com - kuhlman.net - hane.biz - braun.net - bartell.info - rodriguez.com - zboncak.info - ferry.com - conn.biz - rath.com - brakus.com - hudson.com - zulauf.com - schiller.com - block.com - doyle.com - schumm.com - hotmail.com - barton.com - damore.com - zieme.com - turner.org - herzog.org - brakus.net - altenwerth.com - lowe.org - cremin.com - gottlieb.com - buckridge.org - becker.com - fritsch.com - bauch.org - west.info - kilback.biz - beatty.net - larson.org - bashirian.com - vonrueden.org - hammes.com - kovacek.org - kessler.com - schumm.info - considine.com - conroy.com - ferry.biz - donnelly.org - mitchell.com - kling.info - pacocha.org - schulist.net - morissette.org - witting.com - ohara.biz - kuhlman.info - ferry.net - pfeffer.info - barrows.info - hilpert.org - denesik.com - block.biz - block.net - torphy.com - kuhlman.com - champlin.info - jerde.com - becker.net - lueilwitz.info - schmeler.net - boyle.com - moore.com - monahan.net - braun.org - mante.com - yundt.com - hessel.info - walter.org - ondricka.org - pollich.com - gleichner.info - schmidt.com - tromp.net - hauck.org - leffler.com - langosh.org - hand.biz - sipes.com - beer.info - mraz.com - witting.net - watsica.com - heaney.com - ritchie.com - christiansen.com - welch.com - hamill.com - little.biz - kozey.com - will.com - collier.net - bartoletti.com - kilback.com - rogahn.net - conroy.net - erdman.com - corkery.com - ledner.com - kautzer.com - pfannerstill.com - pfeffer.com - ruecker.net - rosenbaum.net - kutch.com - wyman.com - oberbrunner.com - langosh.com - bailey.com - maggio.net - gibson.biz - pagac.com - hilpert.biz - maggio.biz - okon.info - shields.net - casper.com - armstrong.biz - ohara.com - deckow.net - morar.com - hills.org - bernier.org - luettgen.com - dickinson.com - kovacek.net - feeney.org - zemlak.com - skiles.com - dibbert.info - lynch.biz - haag.net - schinner.biz - hyatt.net - prosacco.com - kuvalis.com - bosco.com - armstrong.net - goodwin.org - koelpin.com - heaney.biz - grant.biz - farrell.info - kutch.net - paucek.biz - jones.info - adams.net - rodriguez.biz - trantow.com - braun.com - hill.com - durgan.com - collier.com - goldner.com - walker.org items: type: string model_type: type: string example: 'Contact Group' icon: type: string example: user-friends tags: - Entities put: summary: 'Contact Groups - Update' operationId: contactGroupsUpdate description: 'Update a Contact Group' parameters: [] responses: 200: description: '' content: application/json: schema: type: array items: type: object example: - id: 1 name: 'Most important contacts updated' members: emails: - contact_one@example.net domains: - example.com tags: - Entities requestBody: required: true content: multipart/form-data: schema: type: object properties: name: type: string description: 'The name of the Contact Group.' example: 'Most important contacts updated' nullable: false emails: type: array description: 'An array of contact email addresses.' example: - contact_one@example.net items: type: string domains: type: array description: 'An array of contact domains.' example: - example.com items: type: string upload: type: string format: binary description: 'A CSV of contact domains and/or emails.' nullable: false required: - name delete: summary: 'Contact Groups - Delete' operationId: contactGroupsDelete description: 'Delete a Contact Group' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Contact group deleted.' properties: status: type: string example: 'Contact group deleted.' tags: - Entities parameters: - in: path name: id description: 'The ID of the contact group.' example: 1 required: true schema: type: integer - in: path name: contact_group_id description: 'The ID of the contact group.' example: 1 required: true schema: type: integer '/api/entities/contact-groups/{contact_group_id}/pushEmail': patch: summary: 'Contact Groups - Add Email' operationId: contactGroupsAddEmail description: 'Add An Email To A Contact Group' parameters: [] responses: { } tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: email: type: string description: 'The email you would like to add.' example: example@example.com nullable: false required: - email parameters: - in: path name: contact_group_id description: 'The ID of the contact group.' example: 1 required: true schema: type: integer '/api/entities/contact-groups/{contact_group_id}/removeEmail': patch: summary: 'Contact Groups - Delete Email' operationId: contactGroupsDeleteEmail description: 'Remove An Email From A Contact Group' parameters: [] responses: 200: description: '' content: application/json: schema: type: array items: type: object example: - id: 1 name: 'Most important contacts' members: emails: - contact_one@example.net domains: - example.com tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: email: type: string description: 'The email you would like to remove.' example: example@example.com nullable: false required: - email parameters: - in: path name: contact_group_id description: 'The ID of the contact group.' example: 1 required: true schema: type: integer '/api/entities/contact-groups/{contact_group_id}/removeMembers': patch: summary: 'Contact Groups - Remove Members' operationId: contactGroupsRemoveMembers description: 'Remove An Email From A Contact Group' parameters: [] responses: 200: description: '' content: application/json: schema: type: array items: type: object example: - id: 1 name: 'Most important contacts' members: emails: - contact_one@example.net domains: - example.com tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: membersToRemove: type: array description: 'The emails/domains you would like to remove.' example: - example@example.com - example.net items: type: string required: - membersToRemove parameters: - in: path name: contact_group_id description: 'The ID of the contact group.' example: 1 required: true schema: type: integer '/api/entities/contact-groups/{contact_group_id}/pushDomain': patch: summary: 'Contact Groups - Add Domain' operationId: contactGroupsAddDomain description: 'Add A Domain To A Contact Group' parameters: [] responses: { } tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: domain: type: string description: 'The domain you would like to add.' example: example.com nullable: false required: - domain parameters: - in: path name: contact_group_id description: 'The ID of the contact group.' example: 1 required: true schema: type: integer '/api/entities/contact-groups/{contact_group_id}/removeDomain': patch: summary: 'Contact Groups - Delete Domain' operationId: contactGroupsDeleteDomain description: 'Remove A Domain From A Contact Group' parameters: [] responses: 200: description: '' content: application/json: schema: type: array items: type: object example: - id: 1 name: 'Most important contacts' members: emails: - contact_one@example.net domains: - example.net tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: domain: type: string description: 'The domain you would like to remove.' example: example.com nullable: false required: - domain parameters: - in: path name: contact_group_id description: 'The ID of the contact group.' example: 1 required: true schema: type: integer /api/entities/group-mailboxes: get: summary: 'Group Mailboxes - List' operationId: groupMailboxesList description: 'Show all Group Mailboxes' parameters: - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: 25 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 25 nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: search description: 'For searching by name.' example: Sales required: false schema: type: string description: 'For searching by name.' example: Sales nullable: false - in: query name: sort_by description: 'Field to sort by.' example: name required: false schema: type: string description: 'Field to sort by.' example: name nullable: false - in: query name: direction description: 'Sort direction.' example: asc required: false schema: type: string description: 'Sort direction.' example: asc nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: [] first_page_url: 'https://portal.timetoreply.com/api/entities/group-mailboxes?page=1' from: null last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/entities/group-mailboxes?page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/group-mailboxes?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/entities/group-mailboxes' per_page: 25 prev_page_url: null to: null total: 0 properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/group-mailboxes?page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/group-mailboxes?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/group-mailboxes?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/entities/group-mailboxes' per_page: type: integer example: 25 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 tags: - Entities post: summary: 'Group Mailboxes - Store' operationId: groupMailboxesStore description: 'Store a Group Mailbox' parameters: [] responses: { } tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: name: type: string description: 'The name of the Group Mailbox.' example: 'Sales Mailbox' nullable: false groupMailboxAddress: type: string description: 'The email address of the Group Mailbox.' example: salesgroup@example.com nullable: false aliases: type: array description: 'An email alias for the Group Mailbox.' example: - infoalias@example.com items: type: string first_reply_time_goal: type: integer description: 'The first reply time goal in minutes.' example: 60 nullable: false overall_reply_time_goal: type: integer description: 'The overall reply time goal in minutes.' example: 120 nullable: false time_to_close_goal: type: integer description: 'The Time to close goal in minutes.' example: 180 nullable: false required: - name - groupMailboxAddress '/api/entities/group-mailboxes/{id}': get: summary: 'Group Mailboxes - Show' operationId: groupMailboxesShow description: 'Show a single Group Mailbox' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 1 name: 'US Support' email_usernames: - us-support@timetoreply.com - e.paucek@timetoreply.com - d.dietrich@timetoreply.com - d.howe@timetoreply.com - s.legros@timetoreply.com - r.schowalter@timetoreply.com - c.streich@timetoreply.com model_type: 'Group Mailbox' icon: users properties: id: type: integer example: 1 name: type: string example: 'US Support' email_usernames: type: array example: - us-support@timetoreply.com - e.paucek@timetoreply.com - d.dietrich@timetoreply.com - d.howe@timetoreply.com - s.legros@timetoreply.com - r.schowalter@timetoreply.com - c.streich@timetoreply.com items: type: string model_type: type: string example: 'Group Mailbox' icon: type: string example: users tags: - Entities put: summary: 'Group Mailboxes - Update' operationId: groupMailboxesUpdate description: 'Update a Group Mailbox' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 1 company_id: 1 name: 'Sales Mailbox' first_reply_time_goal: 1800 overall_reply_time_goal: 3600 time_to_close_goal: 7200 created_at: '2024-01-01 00:00:00' updated_at: '2024-01-01 00:00:00' members: current_page: 1 data: - email: peter.rabbit@timetoreply.com type: 1 existing: true first_page_url: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1?page=1' from: 1 last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1?page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1' per_page: 25 prev_page_url: null to: 1 total: 1 model_type: 'Group Mailbox' group_mailbox_address: salesgroup@example.net email_usernames: - infoalias@example.net pending_invites: [] properties: id: type: integer example: 1 company_id: type: integer example: 1 name: type: string example: 'Sales Mailbox' first_reply_time_goal: type: integer example: 1800 overall_reply_time_goal: type: integer example: 3600 time_to_close_goal: type: integer example: 7200 created_at: type: string example: '2024-01-01 00:00:00' updated_at: type: string example: '2024-01-01 00:00:00' members: type: object properties: current_page: type: integer example: 1 data: type: array example: - email: peter.rabbit@timetoreply.com type: 1 existing: true items: type: object properties: email: type: string example: peter.rabbit@timetoreply.com type: type: integer example: 1 existing: type: boolean example: true first_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1' per_page: type: integer example: 25 prev_page_url: type: string example: null to: type: integer example: 1 total: type: integer example: 1 model_type: type: string example: 'Group Mailbox' group_mailbox_address: type: string example: salesgroup@example.net email_usernames: type: array example: - infoalias@example.net items: type: string pending_invites: type: array example: [] tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: name: type: string description: 'The name of the Group Mailbox.' example: 'Sales Mailbox' nullable: false groupMailboxAddress: type: string description: 'The email address of the Group Mailbox.' example: salesgroup@example.net nullable: false aliases: type: array description: "An array of email alias' for the Group Mailbox." example: - infoalias@example.net items: type: string first_reply_time_goal: type: integer description: 'The first reply time goal in minutes.' example: 60 nullable: false overall_reply_time_goal: type: integer description: 'The overall reply time goal in minutes.' example: 120 nullable: false time_to_close_goal: type: integer description: 'The Time to close goal in minutes.' example: 180 nullable: false required: - name - groupMailboxAddress delete: summary: 'Group Mailboxes - Delete' operationId: groupMailboxesDelete description: 'Delete a Group Mailbox' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Group Mailbox deleted.' properties: status: type: string example: 'Group Mailbox deleted.' tags: - Entities parameters: - in: path name: id description: 'The ID of the group mailbox.' example: 1 required: true schema: type: integer - in: path name: group_mailbox_id description: 'The ID of the Group Mailbox.' example: 1 required: true schema: type: integer '/api/entities/group-mailboxes/{group_mailbox_id}/agents': get: summary: 'Group Mailbox Members - List' operationId: groupMailboxMembersList description: 'Show members of a Group Mailbox' parameters: - in: query name: sort_by description: 'The field to sort the mailboxes by.' example: name required: false schema: type: string description: 'The field to sort the mailboxes by.' example: name nullable: false - in: query name: direction description: 'Sort asc or desc.' example: asc required: false schema: type: string description: 'Sort asc or desc.' example: asc nullable: false - in: query name: per_page description: 'The number of mailboxes to show per page.' example: 2 required: false schema: type: integer description: 'The number of mailboxes to show per page.' example: 2 nullable: false - in: query name: page description: 'The page number.' example: 1 required: false schema: type: integer description: 'The page number.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - email: c.streich@timetoreply.com type: 1 existing: true link_status: Linked - email: d.dietrich@timetoreply.com type: 1 existing: true link_status: Linked first_page_url: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents?sort_by=name&direction=asc&per_page=2&page=1' from: 1 last_page: 3 last_page_url: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents?sort_by=name&direction=asc&per_page=2&page=3' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents?sort_by=name&direction=asc&per_page=2&page=1' label: '1' active: true - url: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents?sort_by=name&direction=asc&per_page=2&page=2' label: '2' active: false - url: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents?sort_by=name&direction=asc&per_page=2&page=3' label: '3' active: false - url: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents?sort_by=name&direction=asc&per_page=2&page=2' label: 'Next »' active: false next_page_url: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents?sort_by=name&direction=asc&per_page=2&page=2' path: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents' per_page: 2 prev_page_url: null to: 2 total: 6 properties: current_page: type: integer example: 1 data: type: array example: - email: c.streich@timetoreply.com type: 1 existing: true link_status: Linked - email: d.dietrich@timetoreply.com type: 1 existing: true link_status: Linked items: type: object properties: email: type: string example: c.streich@timetoreply.com type: type: integer example: 1 existing: type: boolean example: true link_status: type: string example: Linked first_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents?sort_by=name&direction=asc&per_page=2&page=1' from: type: integer example: 1 last_page: type: integer example: 3 last_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents?sort_by=name&direction=asc&per_page=2&page=3' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents?sort_by=name&direction=asc&per_page=2&page=1' label: '1' active: true - url: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents?sort_by=name&direction=asc&per_page=2&page=2' label: '2' active: false - url: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents?sort_by=name&direction=asc&per_page=2&page=3' label: '3' active: false - url: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents?sort_by=name&direction=asc&per_page=2&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents?sort_by=name&direction=asc&per_page=2&page=2' path: type: string example: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 6 tags: - Entities post: summary: 'Group Mailbox Members - Store' operationId: groupMailboxMembersStore description: 'Add a member to a Group Mailbox' parameters: [] responses: { } tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'An array of Mailbox IDs to add as a Group Mailbox Member.' example: - 1 items: type: integer required: - ids delete: summary: 'Group Mailbox Members - Delete' operationId: groupMailboxMembersDelete description: 'Remove a member from a Group Mailbox' parameters: [] responses: { } tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'An array of Mailbox IDs to remove as a Group Mailbox Member.' example: - 1 items: type: integer emails: type: array description: 'An array of email addresses to remove as a Group Mailbox Member.' example: - p.rabbit@example.com items: type: string required: - ids - emails parameters: - in: path name: group_mailbox_id description: 'The ID of the Group Mailbox to get Members of.' example: 1 required: true schema: type: integer /api/entities/teams: get: summary: 'Teams - List' operationId: teamsList description: 'Show all teams' parameters: - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: 25 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 25 nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: sort_by description: 'Field to sort by.' example: name required: false schema: type: string description: 'Field to sort by.' example: name nullable: false - in: query name: direction description: 'Sort direction.' example: asc required: false schema: type: string description: 'Sort direction.' example: asc nullable: false - in: query name: search description: 'Search term to filter by.' example: ACME required: false schema: type: string description: 'Search term to filter by.' example: ACME nullable: false - in: query name: include_emails description: 'Include email addresses of members in the response.' example: false required: false schema: type: boolean description: 'Include email addresses of members in the response.' example: false nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: [] first_page_url: 'https://portal.timetoreply.com/api/entities/teams?page=1' from: null last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/entities/teams?page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/teams?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/entities/teams' per_page: 25 prev_page_url: null to: null total: 0 properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/teams?page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/teams?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/teams?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/entities/teams' per_page: type: integer example: 25 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 tags: - Entities post: summary: 'Teams - Store' operationId: teamsStore description: 'Store a new Team' parameters: [] responses: { } tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: name: type: string description: 'The name of the Team.' example: 'ACME Support Team One' nullable: false first_reply_time_goal: type: integer description: 'The first reply time goal in minutes.' example: 30 nullable: false overall_reply_time_goal: type: integer description: 'The overall reply time goal in minutes.' example: 60 nullable: false time_to_close_goal: type: integer description: 'The Time to close goal in minutes.' example: 120 nullable: false required: - name '/api/entities/teams/{id}': get: summary: 'Teams - Show' operationId: teamsShow description: 'Show a single Team' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 1 name: 'US Support Team' email_usernames: - e.paucek@timetoreply.com - d.dietrich@timetoreply.com - d.howe@timetoreply.com - s.legros@timetoreply.com - r.schowalter@timetoreply.com - c.streich@timetoreply.com model_type: Team icon: handshake properties: id: type: integer example: 1 name: type: string example: 'US Support Team' email_usernames: type: array example: - e.paucek@timetoreply.com - d.dietrich@timetoreply.com - d.howe@timetoreply.com - s.legros@timetoreply.com - r.schowalter@timetoreply.com - c.streich@timetoreply.com items: type: string model_type: type: string example: Team icon: type: string example: handshake tags: - Entities put: summary: 'Teams - Update' operationId: teamsUpdate description: 'Update a Team' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 1 company_id: 1 name: 'ACME Support Team Two' first_reply_time_goal: 1800 overall_reply_time_goal: 3600 time_to_close_goal: 7200 created_at: '2024-01-01 00:00:00' updated_at: '2024-01-01 00:00:00' members: current_page: 1 data: - email: peter.rabbit@timetoreply.com type: 1 existing: true first_page_url: 'https://portal.timetoreply.com/api/entities/teams/1?page=1' from: 1 last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/entities/teams/1?page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/teams/1?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/entities/teams/1' per_page: 25 prev_page_url: null to: 1 total: 1 model_type: Team pending_invites: [] properties: id: type: integer example: 1 company_id: type: integer example: 1 name: type: string example: 'ACME Support Team Two' first_reply_time_goal: type: integer example: 1800 overall_reply_time_goal: type: integer example: 3600 time_to_close_goal: type: integer example: 7200 created_at: type: string example: '2024-01-01 00:00:00' updated_at: type: string example: '2024-01-01 00:00:00' members: type: object properties: current_page: type: integer example: 1 data: type: array example: - email: peter.rabbit@timetoreply.com type: 1 existing: true items: type: object properties: email: type: string example: peter.rabbit@timetoreply.com type: type: integer example: 1 existing: type: boolean example: true first_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/teams/1?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/teams/1?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/teams/1?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/entities/teams/1' per_page: type: integer example: 25 prev_page_url: type: string example: null to: type: integer example: 1 total: type: integer example: 1 model_type: type: string example: Team pending_invites: type: array example: [] tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: name: type: string description: 'The name of the Team.' example: 'ACME Support Team Two' nullable: false first_reply_time_goal: type: integer description: 'The first reply time goal in minutes.' example: 30 nullable: false overall_reply_time_goal: type: integer description: 'The overall reply time goal in minutes.' example: 60 nullable: false time_to_close_goal: type: integer description: 'The Time to close goal in minutes.' example: 120 nullable: false required: - name delete: summary: 'Teams - Delete' operationId: teamsDelete description: 'Delete a Team' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Team deleted.' properties: status: type: string example: 'Team deleted.' tags: - Entities parameters: - in: path name: id description: 'The ID of the team.' example: 1 required: true schema: type: integer - in: path name: team_id description: 'The ID of the Team.' example: 1 required: true schema: type: integer '/api/entities/teams/{team_id}/agents': get: summary: 'Team Members - List' operationId: teamMembersList description: 'Show members of a Team' parameters: - in: query name: sort_by description: 'The field to sort the mailboxes by.' example: name required: false schema: type: string description: 'The field to sort the mailboxes by.' example: name nullable: false - in: query name: direction description: 'Sort asc or desc.' example: asc required: false schema: type: string description: 'Sort asc or desc.' example: asc nullable: false - in: query name: per_page description: 'The number of mailboxes to show per page.' example: 2 required: false schema: type: integer description: 'The number of mailboxes to show per page.' example: 2 nullable: false - in: query name: page description: 'The page number.' example: 1 required: false schema: type: integer description: 'The page number.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - email: c.streich@timetoreply.com type: 1 existing: true link_status: Linked - email: d.dietrich@timetoreply.com type: 1 existing: true link_status: Linked first_page_url: 'https://portal.timetoreply.com/api/entities/teams/1/agents?sort_by=name&direction=asc&per_page=2&page=1' from: 1 last_page: 3 last_page_url: 'https://portal.timetoreply.com/api/entities/teams/1/agents?sort_by=name&direction=asc&per_page=2&page=3' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/teams/1/agents?sort_by=name&direction=asc&per_page=2&page=1' label: '1' active: true - url: 'https://portal.timetoreply.com/api/entities/teams/1/agents?sort_by=name&direction=asc&per_page=2&page=2' label: '2' active: false - url: 'https://portal.timetoreply.com/api/entities/teams/1/agents?sort_by=name&direction=asc&per_page=2&page=3' label: '3' active: false - url: 'https://portal.timetoreply.com/api/entities/teams/1/agents?sort_by=name&direction=asc&per_page=2&page=2' label: 'Next »' active: false next_page_url: 'https://portal.timetoreply.com/api/entities/teams/1/agents?sort_by=name&direction=asc&per_page=2&page=2' path: 'https://portal.timetoreply.com/api/entities/teams/1/agents' per_page: 2 prev_page_url: null to: 2 total: 6 properties: current_page: type: integer example: 1 data: type: array example: - email: c.streich@timetoreply.com type: 1 existing: true link_status: Linked - email: d.dietrich@timetoreply.com type: 1 existing: true link_status: Linked items: type: object properties: email: type: string example: c.streich@timetoreply.com type: type: integer example: 1 existing: type: boolean example: true link_status: type: string example: Linked first_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/teams/1/agents?sort_by=name&direction=asc&per_page=2&page=1' from: type: integer example: 1 last_page: type: integer example: 3 last_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/teams/1/agents?sort_by=name&direction=asc&per_page=2&page=3' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/teams/1/agents?sort_by=name&direction=asc&per_page=2&page=1' label: '1' active: true - url: 'https://portal.timetoreply.com/api/entities/teams/1/agents?sort_by=name&direction=asc&per_page=2&page=2' label: '2' active: false - url: 'https://portal.timetoreply.com/api/entities/teams/1/agents?sort_by=name&direction=asc&per_page=2&page=3' label: '3' active: false - url: 'https://portal.timetoreply.com/api/entities/teams/1/agents?sort_by=name&direction=asc&per_page=2&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/teams/1/agents?sort_by=name&direction=asc&per_page=2&page=2' path: type: string example: 'https://portal.timetoreply.com/api/entities/teams/1/agents' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 6 tags: - Entities post: summary: 'Team Members - Store' operationId: teamMembersStore description: 'Add a member to a Team' parameters: [] responses: { } tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'An array of Mailbox IDs to add as a Team Member.' example: - 1 items: type: integer required: - ids delete: summary: 'Team Members - Delete' operationId: teamMembersDelete description: 'Remove a member from a Team' parameters: [] responses: { } tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'An array of Mailbox IDs to remove as a Team Member.' example: - 1 items: type: integer emails: type: array description: 'An array of email addresses to remove as a Team Member.' example: - p.rabbit@example.com items: type: string required: - ids parameters: - in: path name: team_id description: 'The ID of the Team to get Members of.' example: 1 required: true schema: type: integer /api/entities/labels/search: get: summary: 'Labels - Search' operationId: labelsSearch description: 'Search for labels based on the given search string' parameters: - in: query name: search description: 'The search string to search for.' example: test required: true schema: type: string description: 'The search string to search for.' example: test nullable: false - in: query name: per_page description: 'The number of items to show per page.' example: 5 required: false schema: type: integer description: 'The number of items to show per page.' example: 5 nullable: false - in: query name: page description: 'The page number to show.' example: 1 required: false schema: type: integer description: 'The page number to show.' example: 1 nullable: false - in: query name: force description: 'Get all labels without search.' example: true required: false schema: type: boolean description: 'Get all labels without search.' example: true nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: [] first_page_url: 'https://portal.timetoreply.com/api/entities/labels/search?search=test&per_page=5&force=1&page=1' from: null last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/entities/labels/search?search=test&per_page=5&force=1&page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/labels/search?search=test&per_page=5&force=1&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/entities/labels/search' per_page: 5 prev_page_url: null to: null total: 0 properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/labels/search?search=test&per_page=5&force=1&page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/labels/search?search=test&per_page=5&force=1&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/labels/search?search=test&per_page=5&force=1&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/entities/labels/search' per_page: type: integer example: 5 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 tags: - Entities /api/tools/settings/message-filters/all-thread-filter-data: get: summary: 'Filters - List' operationId: filtersList description: 'List all current filters and entities' parameters: - in: query name: view_id description: 'The ID of the view to get filters for.' example: 1 required: false schema: type: integer description: 'The ID of the view to get filters for.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: advanced_filters_count: active: 0 total: 1 domain_and_email_filters: domains: 1 emails: 1 agents: - id: 6 name: 'Carmel Streich' email_usernames: - c.streich@timetoreply.com model_type: Mailbox icon: user-plus - id: 2 name: 'Daniela Dietrich' email_usernames: - d.dietrich@timetoreply.com model_type: Mailbox icon: user-plus - id: 3 name: 'Dorothy Howe' email_usernames: - d.howe@timetoreply.com model_type: Mailbox icon: user-plus - id: 1 name: 'Erwin Paucek' email_usernames: - e.paucek@timetoreply.com model_type: Mailbox icon: user-plus - id: 5 name: 'Rachael Schowalter' email_usernames: - r.schowalter@timetoreply.com model_type: Mailbox icon: user-plus - id: 4 name: 'Sandy Legros' email_usernames: - s.legros@timetoreply.com model_type: Mailbox icon: user-plus teams: - id: 2 name: 'EU Support Team' email_usernames: - e.paucek@timetoreply.com - d.dietrich@timetoreply.com - d.howe@timetoreply.com - s.legros@timetoreply.com - r.schowalter@timetoreply.com - c.streich@timetoreply.com model_type: Team icon: handshake - id: 1 name: 'US Support Team' email_usernames: - e.paucek@timetoreply.com - d.dietrich@timetoreply.com - d.howe@timetoreply.com - s.legros@timetoreply.com - r.schowalter@timetoreply.com - c.streich@timetoreply.com model_type: Team icon: handshake group_mailboxes: - id: 2 name: 'EU Support' email_usernames: - eu-support@timetoreply.com - e.paucek@timetoreply.com - d.dietrich@timetoreply.com - d.howe@timetoreply.com - s.legros@timetoreply.com - r.schowalter@timetoreply.com - c.streich@timetoreply.com model_type: 'Group Mailbox' icon: users - id: 1 name: 'US Support' email_usernames: - us-support@timetoreply.com - e.paucek@timetoreply.com - d.dietrich@timetoreply.com - d.howe@timetoreply.com - s.legros@timetoreply.com - r.schowalter@timetoreply.com - c.streich@timetoreply.com model_type: 'Group Mailbox' icon: users customer_groups: - id: 3 name: 'Active Campaign Customer Group' email_usernames: - zzulauf@bechtelar.com - rita.eichmann@thiel.com - durgan.jenifer@lakin.net - fritz87@waelchi.com - vesta12@batz.info - green.brooklyn@konopelski.com - dominic28@botsford.com - norberto.johns@legros.com - kristoffer27@dietrich.biz - koepp.erika@koelpin.org - dimitri94@crooks.com - swaniawski.trevor@crona.com - conrad.wolf@goodwin.com - newell.krajcik@hilpert.com - zprohaska@rempel.org - legros.noelia@nader.com - icie.rutherford@hane.com - nrobel@shields.biz - eankunding@stiedemann.info - brekke.felipa@towne.info - lswaniawski@jones.com - conn.alessandra@kub.com - jast.missouri@harvey.com - block.cecelia@parker.info - olen.littel@tillman.com - pollich.brionna@hoeger.com - yvette20@yahoo.com - destin22@fadel.com - jhermann@langworth.org - closed@timetoreply.com - coralie.torphy@watsica.com - fmorar@mclaughlin.net - hilton.eichmann@schiller.net - langosh.savanah@hotmail.com - hane.eulah@jast.com - hrodriguez@reilly.net - amacejkovic@mills.com - lola44@tromp.org - amely.schoen@weber.com - jess54@tremblay.biz - cummings.patience@bayer.info - schuster.rod@hammes.com - davis.dejuan@turcotte.com - medhurst.leopold@price.com - jevon.dicki@bogan.org - gadams@wehner.info - perry.ortiz@corwin.com - kassulke.malachi@ward.com - anabel.bednar@leffler.com - mkling@kreiger.biz - joey25@hotmail.com - lebsack.joseph@runte.net - keeling.asa@tromp.com - fritsch.ernie@frami.biz - selena.morissette@hirthe.com - elwin78@donnelly.biz - rahsaan.gerlach@armstrong.com - vmarvin@buckridge.com - earline.padberg@ernser.com - douglas23@moen.com - harber.robert@feeney.com - robb36@terry.com - laury.carter@glover.com - berry44@ward.com - jaylon45@abernathy.com - bruen.dennis@medhurst.com - mayer.jena@oconnell.net - jonathon92@tremblay.com - karli16@morissette.org - jack.watsica@thompson.com - kemmer.chaz@hill.com - selena05@rempel.net - timmothy.hayes@goodwin.biz - cruz28@murphy.com - tromp.isabelle@oreilly.biz - prath@pouros.org - clegros@kling.com - prosacco.eldridge@ferry.com - arnaldo24@walter.org - xrussel@hayes.com - ebert.frederique@hessel.com - josefina.bradtke@koelpin.com - dach.francis@abshire.net - jamil.bogan@gerlach.com - frederique08@kiehn.info - friesen.ryan@nikolaus.com - pietro.gerlach@marquardt.com - zemlak.alvera@price.com - mabernathy@johns.com - cfeest@corwin.com - tgreenholt@hintz.com - espencer@franecki.com - peyton37@aufderhar.info - carter.lauriane@schuster.info - conn.cooper@vandervort.com - jboehm@becker.info - douglas.imogene@langosh.info - owilliamson@skiles.biz - eshields@schroeder.biz - ysteuber@lueilwitz.com - rath.antonette@metz.info - pschaefer@schaefer.net - josue71@lesch.net - franecki.reva@gottlieb.net - blick.laurence@heller.net - 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glenna49@reichert.info - twila.wuckert@sanford.com - fcrist@kautzer.info - cremin.kelley@dickens.biz - emmanuel.robel@yahoo.com - cormier.annalise@altenwerth.biz - derek.aufderhar@oconnell.info - pokeefe@conroy.org - imurazik@jenkins.org - casper.sage@yahoo.com - schaden.kali@turner.com - marianna.cummings@hotmail.com - luella16@gmail.com - anderson.rowan@hotmail.com - klind@quigley.net - deborah.hilpert@gleichner.biz - maximus.sipes@ferry.biz - king.dixie@hammes.org - hessel.elinore@hagenes.com - mfritsch@pacocha.com - cvolkman@fahey.com customer_domains: - schulist.com - hackett.com - gislason.com - baumbach.net - walter.net - bins.com - botsford.net - breitenberg.com - stracke.com - raynor.org - mann.com - mayert.net - bogan.org - rempel.com - schimmel.com - hermiston.com - cassin.net - reilly.com - kertzmann.com - yahoo.com - kunde.net - stroman.org - volkman.com - willms.info - parker.net - vonrueden.com - lowe.biz - gmail.com - schuster.com - marks.biz - glover.info - abbott.info - 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feeney.org - zemlak.com - skiles.com - dibbert.info - lynch.biz - haag.net - schinner.biz - hyatt.net - prosacco.com - kuvalis.com - bosco.com - armstrong.net - goodwin.org - koelpin.com - heaney.biz - grant.biz - farrell.info - kutch.net - paucek.biz - jones.info - adams.net - rodriguez.biz - trantow.com - braun.com - hill.com - durgan.com - collier.com - goldner.com - walker.org model_type: 'Contact Group' icon: user-friends - id: 5 name: 'Constant Contact Customer Group' email_usernames: - zzulauf@bechtelar.com - rita.eichmann@thiel.com - durgan.jenifer@lakin.net - fritz87@waelchi.com - vesta12@batz.info - green.brooklyn@konopelski.com - dominic28@botsford.com - norberto.johns@legros.com - kristoffer27@dietrich.biz - koepp.erika@koelpin.org - dimitri94@crooks.com - swaniawski.trevor@crona.com - conrad.wolf@goodwin.com - newell.krajcik@hilpert.com - zprohaska@rempel.org - legros.noelia@nader.com - icie.rutherford@hane.com - nrobel@shields.biz - eankunding@stiedemann.info - brekke.felipa@towne.info - lswaniawski@jones.com - conn.alessandra@kub.com - jast.missouri@harvey.com - block.cecelia@parker.info - olen.littel@tillman.com - pollich.brionna@hoeger.com - yvette20@yahoo.com - destin22@fadel.com - jhermann@langworth.org - closed@timetoreply.com - coralie.torphy@watsica.com - fmorar@mclaughlin.net - hilton.eichmann@schiller.net - langosh.savanah@hotmail.com - hane.eulah@jast.com - hrodriguez@reilly.net - amacejkovic@mills.com - lola44@tromp.org - amely.schoen@weber.com - jess54@tremblay.biz - cummings.patience@bayer.info - schuster.rod@hammes.com - davis.dejuan@turcotte.com - medhurst.leopold@price.com - jevon.dicki@bogan.org - gadams@wehner.info - perry.ortiz@corwin.com - kassulke.malachi@ward.com - anabel.bednar@leffler.com - mkling@kreiger.biz - joey25@hotmail.com - lebsack.joseph@runte.net - keeling.asa@tromp.com - fritsch.ernie@frami.biz - selena.morissette@hirthe.com - elwin78@donnelly.biz - rahsaan.gerlach@armstrong.com - vmarvin@buckridge.com - earline.padberg@ernser.com - douglas23@moen.com - harber.robert@feeney.com - robb36@terry.com - laury.carter@glover.com - berry44@ward.com - jaylon45@abernathy.com - bruen.dennis@medhurst.com - mayer.jena@oconnell.net - jonathon92@tremblay.com - karli16@morissette.org - jack.watsica@thompson.com - kemmer.chaz@hill.com - selena05@rempel.net - timmothy.hayes@goodwin.biz - cruz28@murphy.com - tromp.isabelle@oreilly.biz - prath@pouros.org - clegros@kling.com - prosacco.eldridge@ferry.com - arnaldo24@walter.org - xrussel@hayes.com - ebert.frederique@hessel.com - josefina.bradtke@koelpin.com - dach.francis@abshire.net - jamil.bogan@gerlach.com - frederique08@kiehn.info - friesen.ryan@nikolaus.com - pietro.gerlach@marquardt.com - zemlak.alvera@price.com - mabernathy@johns.com - cfeest@corwin.com - tgreenholt@hintz.com - espencer@franecki.com - peyton37@aufderhar.info - carter.lauriane@schuster.info - conn.cooper@vandervort.com - jboehm@becker.info - douglas.imogene@langosh.info - owilliamson@skiles.biz - eshields@schroeder.biz - ysteuber@lueilwitz.com - rath.antonette@metz.info - pschaefer@schaefer.net - josue71@lesch.net - franecki.reva@gottlieb.net - blick.laurence@heller.net - anthony.batz@runolfsson.com - tjerde@watsica.com - hschulist@monahan.org - feest.sheila@jakubowski.com - elehner@gmail.com - bhermann@mcdermott.com - qjohns@walter.com - ricardo.stark@rippin.com - vpagac@mayert.com - melody.labadie@johnston.com - vpollich@huel.com - fay.adella@johnston.com - irving.zemlak@daugherty.com - predovic.rachel@murray.biz - christy15@franecki.org - julien27@jaskolski.com - obie.mills@crooks.com - trent80@fay.com - ned57@conroy.net - hauck.dahlia@baumbach.org - nova.runolfsson@weissnat.info - nemard@hotmail.com - emmerich.amira@skiles.com - moen.freda@stoltenberg.net - uriel16@hotmail.com - alejandra.mills@blick.com - josue57@franecki.org - upton.ryder@tremblay.com - deion.schowalter@fisher.com - elfrieda.hahn@heathcote.net - darian.haley@dicki.biz - marta.prosacco@treutel.com - davin43@braun.com - yullrich@parisian.org - bernhard.josephine@keeling.com - rashad.bode@lemke.com - tyra.altenwerth@swaniawski.com - lrosenbaum@kirlin.net - kayli.homenick@mann.biz - gene.reilly@kassulke.info - bulah.parker@hotmail.com - tjohns@lindgren.net - hank.lakin@blick.info - marco88@keebler.org - schmitt.albert@gmail.com - watsica.valerie@bergstrom.com - harris.ruthie@cruickshank.com - max.crona@block.com - zstokes@konopelski.com - ahmed68@beatty.com - mya86@langworth.com - rcruickshank@koelpin.com - xmills@bernier.net - qsawayn@torp.com - omari56@hotmail.com - hertha.crooks@koss.com - bulah.erdman@bartell.com - vkerluke@hilpert.com - ujakubowski@kreiger.info - gregoria.kozey@raynor.com - hickle.frida@crona.com - brekke.kurt@raynor.com - anibal.weissnat@schoen.com - shayne89@schamberger.net - yhuel@fritsch.com - rdavis@dooley.biz - skiles.albertha@murphy.org - clara.wisoky@feeney.com - susan23@jaskolski.com - brekke.arely@bashirian.net - johnnie.hammes@bogisich.com - hrunolfsdottir@powlowski.net - rubye12@champlin.com - mya.altenwerth@yahoo.com - lesch.ladarius@haley.info - qcasper@mayert.com - norberto43@abshire.com - erika.deckow@crooks.org - gottlieb.kelley@gmail.com - monte64@yost.info - wpowlowski@mueller.net - angelica.hane@lesch.com - frederique83@kozey.com - frodriguez@gmail.com - emard.myron@schaefer.org - verna.gibson@grady.com - russel.hunter@homenick.net - carlos19@gorczany.com - rodolfo.kemmer@cole.com - philip.lynch@crooks.com - neil64@haley.org - mertz.earnest@runolfsson.com - sylvia95@hamill.com - alexandre.okeefe@gutkowski.com - fconsidine@okon.info - nolan.garret@barrows.com - vonrueden.lucas@oberbrunner.com - hschaefer@frami.com - herbert.gerhold@hermiston.biz - cronin.candace@dickinson.net - giovanna97@jerde.info - price.sammy@gmail.com - lora.harris@will.info - xnienow@hilpert.com - vmorissette@lind.com - mmcclure@altenwerth.com - hilda.buckridge@bartell.com - lubowitz.lucile@king.com - kirlin.hermann@gislason.com - boris.roob@von.com - macie37@hotmail.com - hweissnat@altenwerth.com - kendall.rath@christiansen.com - von.baby@hotmail.com - ellie09@stroman.com - candido67@stamm.com - bonnie13@stiedemann.com - shana.tillman@gibson.com - mazie42@jacobson.biz - glenna49@reichert.info - twila.wuckert@sanford.com - fcrist@kautzer.info - cremin.kelley@dickens.biz - emmanuel.robel@yahoo.com - cormier.annalise@altenwerth.biz - derek.aufderhar@oconnell.info - pokeefe@conroy.org - imurazik@jenkins.org - casper.sage@yahoo.com - schaden.kali@turner.com - marianna.cummings@hotmail.com - luella16@gmail.com - anderson.rowan@hotmail.com - klind@quigley.net - deborah.hilpert@gleichner.biz - maximus.sipes@ferry.biz - king.dixie@hammes.org - hessel.elinore@hagenes.com - mfritsch@pacocha.com - cvolkman@fahey.com customer_domains: - schulist.com - hackett.com - gislason.com - baumbach.net - walter.net - bins.com - botsford.net - breitenberg.com - stracke.com - raynor.org - mann.com - mayert.net - bogan.org - rempel.com - schimmel.com - hermiston.com - cassin.net - reilly.com - kertzmann.com - yahoo.com - kunde.net - stroman.org - volkman.com - willms.info - parker.net - vonrueden.com - lowe.biz - gmail.com - schuster.com - marks.biz - glover.info - abbott.info - koch.com - bins.org - mills.org - howe.com - raynor.biz - hayes.info - prohaska.org - haley.biz - heathcote.info - lesch.net - spencer.com - sipes.org - cruickshank.org - koepp.org - gutmann.com - ondricka.com - kuhlman.net - hane.biz - braun.net - bartell.info - rodriguez.com - zboncak.info - ferry.com - conn.biz - rath.com - brakus.com - hudson.com - zulauf.com - schiller.com - block.com - doyle.com - schumm.com - hotmail.com - barton.com - damore.com - zieme.com - turner.org - herzog.org - brakus.net - altenwerth.com - lowe.org - cremin.com - gottlieb.com - buckridge.org - becker.com - fritsch.com - bauch.org - west.info - kilback.biz - beatty.net - larson.org - bashirian.com - vonrueden.org - hammes.com - kovacek.org - kessler.com - schumm.info - considine.com - conroy.com - ferry.biz - donnelly.org - mitchell.com - kling.info - pacocha.org - schulist.net - morissette.org - witting.com - ohara.biz - kuhlman.info - ferry.net - pfeffer.info - barrows.info - hilpert.org - denesik.com - block.biz - block.net - torphy.com - kuhlman.com - champlin.info - jerde.com - becker.net - lueilwitz.info - schmeler.net - boyle.com - moore.com - monahan.net - braun.org - mante.com - yundt.com - hessel.info - walter.org - ondricka.org - pollich.com - gleichner.info - schmidt.com - tromp.net - hauck.org - leffler.com - langosh.org - hand.biz - sipes.com - beer.info - mraz.com - witting.net - watsica.com - heaney.com - ritchie.com - christiansen.com - welch.com - hamill.com - little.biz - kozey.com - will.com - collier.net - bartoletti.com - kilback.com - rogahn.net - conroy.net - erdman.com - corkery.com - ledner.com - kautzer.com - pfannerstill.com - pfeffer.com - ruecker.net - rosenbaum.net - kutch.com - wyman.com - oberbrunner.com - langosh.com - bailey.com - maggio.net - gibson.biz - pagac.com - hilpert.biz - maggio.biz - okon.info - shields.net - casper.com - armstrong.biz - ohara.com - deckow.net - morar.com - hills.org - bernier.org - luettgen.com - dickinson.com - kovacek.net - feeney.org - zemlak.com - skiles.com - dibbert.info - lynch.biz - haag.net - schinner.biz - hyatt.net - prosacco.com - kuvalis.com - bosco.com - armstrong.net - goodwin.org - koelpin.com - heaney.biz - grant.biz - farrell.info - kutch.net - paucek.biz - jones.info - adams.net - rodriguez.biz - trantow.com - braun.com - hill.com - durgan.com - collier.com - goldner.com - walker.org model_type: 'Contact Group' icon: user-friends - id: 2 name: 'Hubspot Customer Group' email_usernames: - zzulauf@bechtelar.com - rita.eichmann@thiel.com - durgan.jenifer@lakin.net - fritz87@waelchi.com - vesta12@batz.info - green.brooklyn@konopelski.com - dominic28@botsford.com - norberto.johns@legros.com - kristoffer27@dietrich.biz - koepp.erika@koelpin.org - dimitri94@crooks.com - swaniawski.trevor@crona.com - conrad.wolf@goodwin.com - newell.krajcik@hilpert.com - zprohaska@rempel.org - legros.noelia@nader.com - icie.rutherford@hane.com - nrobel@shields.biz - eankunding@stiedemann.info - brekke.felipa@towne.info - lswaniawski@jones.com - conn.alessandra@kub.com - jast.missouri@harvey.com - block.cecelia@parker.info - olen.littel@tillman.com - pollich.brionna@hoeger.com - yvette20@yahoo.com - destin22@fadel.com - jhermann@langworth.org - closed@timetoreply.com - coralie.torphy@watsica.com - fmorar@mclaughlin.net - hilton.eichmann@schiller.net - langosh.savanah@hotmail.com - hane.eulah@jast.com - hrodriguez@reilly.net - amacejkovic@mills.com - lola44@tromp.org - amely.schoen@weber.com - jess54@tremblay.biz - cummings.patience@bayer.info - schuster.rod@hammes.com - davis.dejuan@turcotte.com - medhurst.leopold@price.com - jevon.dicki@bogan.org - gadams@wehner.info - perry.ortiz@corwin.com - kassulke.malachi@ward.com - anabel.bednar@leffler.com - mkling@kreiger.biz - joey25@hotmail.com - lebsack.joseph@runte.net - keeling.asa@tromp.com - fritsch.ernie@frami.biz - selena.morissette@hirthe.com - elwin78@donnelly.biz - rahsaan.gerlach@armstrong.com - vmarvin@buckridge.com - earline.padberg@ernser.com - douglas23@moen.com - harber.robert@feeney.com - robb36@terry.com - laury.carter@glover.com - berry44@ward.com - jaylon45@abernathy.com - bruen.dennis@medhurst.com - mayer.jena@oconnell.net - jonathon92@tremblay.com - karli16@morissette.org - jack.watsica@thompson.com - kemmer.chaz@hill.com - selena05@rempel.net - timmothy.hayes@goodwin.biz - cruz28@murphy.com - tromp.isabelle@oreilly.biz - prath@pouros.org - clegros@kling.com - prosacco.eldridge@ferry.com - arnaldo24@walter.org - xrussel@hayes.com - ebert.frederique@hessel.com - josefina.bradtke@koelpin.com - dach.francis@abshire.net - jamil.bogan@gerlach.com - frederique08@kiehn.info - friesen.ryan@nikolaus.com - pietro.gerlach@marquardt.com - zemlak.alvera@price.com - mabernathy@johns.com - cfeest@corwin.com - tgreenholt@hintz.com - espencer@franecki.com - peyton37@aufderhar.info - carter.lauriane@schuster.info - conn.cooper@vandervort.com - jboehm@becker.info - douglas.imogene@langosh.info - owilliamson@skiles.biz - eshields@schroeder.biz - ysteuber@lueilwitz.com - rath.antonette@metz.info - pschaefer@schaefer.net - josue71@lesch.net - franecki.reva@gottlieb.net - blick.laurence@heller.net - anthony.batz@runolfsson.com - tjerde@watsica.com - hschulist@monahan.org - feest.sheila@jakubowski.com - elehner@gmail.com - bhermann@mcdermott.com - qjohns@walter.com - ricardo.stark@rippin.com - vpagac@mayert.com - melody.labadie@johnston.com - vpollich@huel.com - fay.adella@johnston.com - irving.zemlak@daugherty.com - predovic.rachel@murray.biz - christy15@franecki.org - julien27@jaskolski.com - obie.mills@crooks.com - trent80@fay.com - ned57@conroy.net - hauck.dahlia@baumbach.org - nova.runolfsson@weissnat.info - nemard@hotmail.com - emmerich.amira@skiles.com - moen.freda@stoltenberg.net - uriel16@hotmail.com - alejandra.mills@blick.com - josue57@franecki.org - upton.ryder@tremblay.com - deion.schowalter@fisher.com - elfrieda.hahn@heathcote.net - darian.haley@dicki.biz - marta.prosacco@treutel.com - davin43@braun.com - yullrich@parisian.org - bernhard.josephine@keeling.com - rashad.bode@lemke.com - tyra.altenwerth@swaniawski.com - lrosenbaum@kirlin.net - kayli.homenick@mann.biz - gene.reilly@kassulke.info - bulah.parker@hotmail.com - tjohns@lindgren.net - hank.lakin@blick.info - marco88@keebler.org - schmitt.albert@gmail.com - watsica.valerie@bergstrom.com - harris.ruthie@cruickshank.com - max.crona@block.com - zstokes@konopelski.com - ahmed68@beatty.com - mya86@langworth.com - rcruickshank@koelpin.com - xmills@bernier.net - qsawayn@torp.com - omari56@hotmail.com - hertha.crooks@koss.com - bulah.erdman@bartell.com - vkerluke@hilpert.com - ujakubowski@kreiger.info - gregoria.kozey@raynor.com - hickle.frida@crona.com - brekke.kurt@raynor.com - anibal.weissnat@schoen.com - shayne89@schamberger.net - yhuel@fritsch.com - rdavis@dooley.biz - skiles.albertha@murphy.org - clara.wisoky@feeney.com - susan23@jaskolski.com - 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erdman.com - corkery.com - ledner.com - kautzer.com - pfannerstill.com - pfeffer.com - ruecker.net - rosenbaum.net - kutch.com - wyman.com - oberbrunner.com - langosh.com - bailey.com - maggio.net - gibson.biz - pagac.com - hilpert.biz - maggio.biz - okon.info - shields.net - casper.com - armstrong.biz - ohara.com - deckow.net - morar.com - hills.org - bernier.org - luettgen.com - dickinson.com - kovacek.net - feeney.org - zemlak.com - skiles.com - dibbert.info - lynch.biz - haag.net - schinner.biz - hyatt.net - prosacco.com - kuvalis.com - bosco.com - armstrong.net - goodwin.org - koelpin.com - heaney.biz - grant.biz - farrell.info - kutch.net - paucek.biz - jones.info - adams.net - rodriguez.biz - trantow.com - braun.com - hill.com - durgan.com - collier.com - goldner.com - walker.org model_type: 'Contact Group' icon: user-friends - id: 6 name: 'Salesforce Customer Group' email_usernames: - zzulauf@bechtelar.com - rita.eichmann@thiel.com - durgan.jenifer@lakin.net - fritz87@waelchi.com - vesta12@batz.info - green.brooklyn@konopelski.com - dominic28@botsford.com - norberto.johns@legros.com - kristoffer27@dietrich.biz - koepp.erika@koelpin.org - dimitri94@crooks.com - swaniawski.trevor@crona.com - conrad.wolf@goodwin.com - newell.krajcik@hilpert.com - zprohaska@rempel.org - legros.noelia@nader.com - icie.rutherford@hane.com - nrobel@shields.biz - eankunding@stiedemann.info - brekke.felipa@towne.info - lswaniawski@jones.com - conn.alessandra@kub.com - jast.missouri@harvey.com - block.cecelia@parker.info - olen.littel@tillman.com - pollich.brionna@hoeger.com - yvette20@yahoo.com - destin22@fadel.com - jhermann@langworth.org - closed@timetoreply.com - coralie.torphy@watsica.com - fmorar@mclaughlin.net - hilton.eichmann@schiller.net - langosh.savanah@hotmail.com - hane.eulah@jast.com - hrodriguez@reilly.net - amacejkovic@mills.com - lola44@tromp.org - amely.schoen@weber.com - jess54@tremblay.biz - cummings.patience@bayer.info - schuster.rod@hammes.com - davis.dejuan@turcotte.com - 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id: 2209 name: franecki.reva@gottlieb.net email_usernames: - franecki.reva@gottlieb.net model_type: Contact icon: user - id: 2171 name: frederique08@kiehn.info email_usernames: - frederique08@kiehn.info model_type: Contact icon: user - id: 2377 name: frederique83@kozey.com email_usernames: - frederique83@kozey.com model_type: Contact icon: user - id: 2408 name: freida95@zemlak.com email_usernames: - freida95@zemlak.com model_type: Contact icon: user - id: 2173 name: friesen.ryan@nikolaus.com email_usernames: - friesen.ryan@nikolaus.com model_type: Contact icon: user - id: 2109 name: fritsch.ernie@frami.biz email_usernames: - fritsch.ernie@frami.biz model_type: Contact icon: user - id: 2009 name: fritz87@waelchi.com email_usernames: - fritz87@waelchi.com model_type: Contact icon: user - id: 2379 name: frodriguez@gmail.com email_usernames: - frodriguez@gmail.com model_type: Contact icon: user - id: 2378 name: fyundt@okon.info email_usernames: - fyundt@okon.info model_type: Contact icon: user - id: 2093 name: gadams@wehner.info email_usernames: - gadams@wehner.info model_type: Contact icon: user - id: 2376 name: garrick44@maggio.biz email_usernames: - garrick44@maggio.biz model_type: Contact icon: user - id: 2124 name: gay.von@hudson.com email_usernames: - gay.von@hudson.com model_type: Contact icon: user - id: 2291 name: gene.reilly@kassulke.info email_usernames: - gene.reilly@kassulke.info model_type: Contact icon: user - id: 2360 name: gerlach.rhett@bailey.com email_usernames: - gerlach.rhett@bailey.com model_type: Contact icon: user - id: 2112 name: gerlach.rosella@rodriguez.com email_usernames: - gerlach.rosella@rodriguez.com model_type: Contact icon: user - id: 2284 name: ghansen@gmail.com email_usernames: - ghansen@gmail.com model_type: Contact icon: user - id: 2296 name: gharris@breitenberg.com email_usernames: - gharris@breitenberg.com model_type: Contact icon: user - id: 2413 name: giovanna97@jerde.info email_usernames: - giovanna97@jerde.info model_type: Contact icon: user - id: 2451 name: glenna49@reichert.info email_usernames: - glenna49@reichert.info model_type: Contact icon: user - id: 2369 name: gottlieb.kelley@gmail.com email_usernames: - gottlieb.kelley@gmail.com model_type: Contact icon: user - id: 2472 name: goyette.ansel@hotmail.com email_usernames: - goyette.ansel@hotmail.com model_type: Contact icon: user - id: 2220 name: gracie.jacobi@hilpert.org email_usernames: - gracie.jacobi@hilpert.org model_type: Contact icon: user - id: 2196 name: grady.brown@mitchell.com email_usernames: - grady.brown@mitchell.com model_type: Contact icon: user - id: 2013 name: green.brooklyn@konopelski.com email_usernames: - green.brooklyn@konopelski.com model_type: Contact icon: user - id: 2110 name: green.clemmie@bartell.info email_usernames: - green.clemmie@bartell.info model_type: Contact icon: user - id: 2331 name: gregoria.kozey@raynor.com email_usernames: - gregoria.kozey@raynor.com model_type: Contact icon: user - id: 2052 name: growe@willms.info email_usernames: - growe@willms.info model_type: Contact icon: user - id: 2274 name: gschaden@schmidt.com email_usernames: - gschaden@schmidt.com model_type: Contact icon: user - id: 2102 name: gwendolyn.jast@ondricka.com email_usernames: - gwendolyn.jast@ondricka.com model_type: Contact icon: user - id: 2286 name: hailee49@hand.biz email_usernames: - hailee49@hand.biz model_type: Contact icon: user - id: 2012 name: hailee91@walter.net email_usernames: - hailee91@walter.net model_type: Contact icon: user - id: 2354 name: hamill.hugh@hotmail.com email_usernames: - hamill.hugh@hotmail.com model_type: Contact icon: user - id: 2071 name: hane.eulah@jast.com email_usernames: - hane.eulah@jast.com model_type: Contact icon: user - id: 2297 name: hank.lakin@blick.info email_usernames: - hank.lakin@blick.info model_type: Contact icon: user - id: 2218 name: harber.orland@hudson.com email_usernames: - harber.orland@hudson.com model_type: Contact icon: user - id: 2123 name: harber.robert@feeney.com email_usernames: - harber.robert@feeney.com model_type: Contact icon: user - id: 2478 name: harris.mariane@braun.com email_usernames: - harris.mariane@braun.com model_type: Contact icon: user - id: 2305 name: harris.ruthie@cruickshank.com email_usernames: - harris.ruthie@cruickshank.com model_type: Contact icon: user - id: 2140 name: hauck.avis@barton.com email_usernames: - hauck.avis@barton.com model_type: Contact icon: user - id: 2251 name: hauck.dahlia@baumbach.org email_usernames: - hauck.dahlia@baumbach.org model_type: Contact icon: user - id: 2316 name: hayes.mabelle@kozey.com email_usernames: - hayes.mabelle@kozey.com model_type: Contact icon: user - id: 2418 name: haylie.cartwright@haag.net email_usernames: - haylie.cartwright@haag.net model_type: Contact icon: user - id: 2062 name: hcummerata@schuster.com email_usernames: - hcummerata@schuster.com model_type: Contact icon: user - id: 2040 name: hdonnelly@kertzmann.com email_usernames: - hdonnelly@kertzmann.com model_type: Contact icon: user - id: 2409 name: herbert.gerhold@hermiston.biz email_usernames: - herbert.gerhold@hermiston.biz model_type: Contact icon: user items: type: object properties: id: type: integer example: 2384 name: type: string example: abe.nicolas@yahoo.com email_usernames: type: array example: - abe.nicolas@yahoo.com items: type: string model_type: type: string example: Contact icon: type: string example: user goals: type: object properties: first_reply_time_goal: type: integer example: 3600 first_reply_time_goal_bands: type: array example: [] overall_reply_time_goal: type: integer example: 3600 overall_reply_time_goal_bands: type: array example: [] time_to_close_goal: type: integer example: 7200 time_to_close_goal_bands: type: array example: [] tags: - Tools /api/tools/settings/message-filters/domains: get: summary: 'Domain Filters - List' operationId: domainFiltersList description: 'List all Domain Filters' parameters: - in: query name: sort_by description: 'Field Name to sort domains by. Can only be domain.' example: domain required: false schema: type: string description: 'Field Name to sort domains by. Can only be domain.' example: domain nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: asc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: asc nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: per_page description: 'The number of items to show per page.' example: 5 required: false schema: type: integer description: 'The number of items to show per page.' example: 5 nullable: false - in: query name: search description: 'Search for a domain.' example: spam required: false schema: type: string description: 'Search for a domain.' example: spam nullable: false responses: 200: description: '' content: application/json: schema: type: object example: domains: current_page: 1 data: - spam.com first_page_url: 'https://portal.timetoreply.com/api/tools/settings/message-filters/domains?page=1' from: 1 last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/tools/settings/message-filters/domains?page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/tools/settings/message-filters/domains?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/tools/settings/message-filters/domains' per_page: 5 prev_page_url: null to: 1 total: 1 whitelisting: false properties: domains: type: object properties: current_page: type: integer example: 1 data: type: array example: - spam.com items: type: string first_page_url: type: string example: 'https://portal.timetoreply.com/api/tools/settings/message-filters/domains?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/tools/settings/message-filters/domains?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/tools/settings/message-filters/domains?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/tools/settings/message-filters/domains' per_page: type: integer example: 5 prev_page_url: type: string example: null to: type: integer example: 1 total: type: integer example: 1 whitelisting: type: boolean example: false tags: - Tools /api/tools/settings/message-filters/domains/block: post: summary: 'Domain Filters - Store' operationId: domainFiltersStore description: 'Block domains' parameters: [] responses: { } tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: domains: type: array description: 'An array of domains to block.' example: - spam.com items: type: string required: - domains /api/tools/settings/message-filters/domains/unblock: post: summary: 'Domain Filters - Delete' operationId: domainFiltersDelete description: 'Unblock domains' parameters: [] responses: { } tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: domains: type: array description: 'An array of domains to unblock.' example: - spam.com items: type: string required: - domains /api/tools/settings/message-filters/domains/unblockAll: post: summary: 'Domain Filters - Delete All' operationId: domainFiltersDeleteAll description: 'Unblock All domains' parameters: [] responses: { } tags: - Tools /api/tools/settings/message-filters/domains/whitelisting/toggle: patch: summary: 'Domain Filters - Whitelisting' operationId: domainFiltersWhitelisting description: 'Toggle on/off Domain Whitelisting' parameters: [] responses: { } tags: - Tools requestBody: required: false content: application/json: schema: type: object properties: whitelisting: type: boolean description: 'Whether toggle Domain Whitelist on or off.' example: true nullable: false /api/tools/settings/message-filters/max-reply-time: get: summary: 'Max Reply Time - Get' operationId: maxReplyTimeGet description: 'Get the current Max Reply Time settings' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: max_reply_time_enabled: true max_reply_time_hrs: 40 properties: max_reply_time_enabled: type: boolean example: true max_reply_time_hrs: type: integer example: 40 tags: - Tools patch: summary: 'Max Reply Time - Set' operationId: maxReplyTimeSet description: 'Set the current Max Reply Time settings' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: max_reply_time_enabled: true max_reply_time_hrs: 40 properties: max_reply_time_enabled: type: boolean example: true max_reply_time_hrs: type: integer example: 40 tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: max_reply_time_enabled: type: boolean description: 'Whether the max reply time is enabled.' example: true nullable: false max_reply_time_hrs: type: integer description: 'The number of hours to set the max reply time to.' example: 40 nullable: false required: - max_reply_time_enabled - max_reply_time_hrs /api/tools/settings/message-filters/usernames: get: summary: 'Email Filters - List' operationId: emailFiltersList description: 'Get email address filters' parameters: - in: query name: sort_by description: 'Field Name to sort email addresses by. Can only be email_address.' example: email_address required: false schema: type: string description: 'Field Name to sort email addresses by. Can only be email_address.' example: email_address nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: asc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: asc nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: per_page description: 'The number of items to show per page.' example: 5 required: false schema: type: integer description: 'The number of items to show per page.' example: 5 nullable: false - in: query name: search description: 'Search for an email address.' example: spam required: false schema: type: string description: 'Search for an email address.' example: spam nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: [] first_page_url: 'https://portal.timetoreply.com/api/tools/settings/message-filters/usernames?page=1' from: null last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/tools/settings/message-filters/usernames?page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/tools/settings/message-filters/usernames?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/tools/settings/message-filters/usernames' per_page: 5 prev_page_url: null to: null total: 0 properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://portal.timetoreply.com/api/tools/settings/message-filters/usernames?page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/tools/settings/message-filters/usernames?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/tools/settings/message-filters/usernames?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/tools/settings/message-filters/usernames' per_page: type: integer example: 5 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 tags: - Tools /api/tools/settings/message-filters/usernames/block: post: summary: 'Email Filters - Store' operationId: emailFiltersStore description: 'Block email addresses' parameters: [] responses: { } tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: usernames: type: array description: 'An array of email addresses to block.' example: - spam@example.net items: type: string required: - usernames /api/tools/settings/message-filters/usernames/unblock: post: summary: 'Email Filters - Delete' operationId: emailFiltersDelete description: 'Unblock email addresses' parameters: [] responses: { } tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: usernames: type: array description: 'An array of email addresses to unblock.' example: - spam@example.net items: type: string required: - usernames /api/tools/settings/message-filters/advanced: get: summary: 'Advanced Filters - List' operationId: advancedFiltersList description: 'List all Advanced filters' parameters: - in: query name: per_page description: 'The number of mailboxes to show per page.' example: 15 required: false schema: type: integer description: 'The number of mailboxes to show per page.' example: 15 nullable: false - in: query name: page description: 'The page number.' example: 1 required: false schema: type: integer description: 'The page number.' example: 1 nullable: false - in: query name: sort_by description: 'Field Name to sort mailboxes by. Can only be id, name, active.' example: name required: false schema: type: string description: 'Field Name to sort mailboxes by. Can only be id, name, active.' example: name nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: asc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: asc nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 1 company_id: 1 name: 'example message filter group' active: false message_filters_count: 1 message_filters: - id: 1 message_filter_group_id: 1 field: Subject operator: 'does not equal' type: and value: 'example message filter' first_page_url: 'https://portal.timetoreply.com/api/tools/settings/message-filters/advanced?page=1' from: 1 last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/tools/settings/message-filters/advanced?page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/tools/settings/message-filters/advanced?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/tools/settings/message-filters/advanced' per_page: 15 prev_page_url: null to: 1 total: 1 properties: current_page: type: integer example: 1 data: type: array example: - id: 1 company_id: 1 name: 'example message filter group' active: false message_filters_count: 1 message_filters: - id: 1 message_filter_group_id: 1 field: Subject operator: 'does not equal' type: and value: 'example message filter' items: type: object properties: id: type: integer example: 1 company_id: type: integer example: 1 name: type: string example: 'example message filter group' active: type: boolean example: false message_filters_count: type: integer example: 1 message_filters: type: array example: - id: 1 message_filter_group_id: 1 field: Subject operator: 'does not equal' type: and value: 'example message filter' items: type: object properties: id: type: integer example: 1 message_filter_group_id: type: integer example: 1 field: type: string example: Subject operator: type: string example: 'does not equal' type: type: string example: and value: type: string example: 'example message filter' first_page_url: type: string example: 'https://portal.timetoreply.com/api/tools/settings/message-filters/advanced?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/tools/settings/message-filters/advanced?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/tools/settings/message-filters/advanced?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/tools/settings/message-filters/advanced' per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: integer example: 1 total: type: integer example: 1 tags: - Tools post: summary: 'Advanced Filters - Store' operationId: advancedFiltersStore description: 'Add a new Advanced Filter' parameters: [] responses: { } tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: filterName: type: string description: 'The name of the Advanced Filter.' example: 'From Does Not Contain no-reply example' nullable: false filters: type: array description: 'An array of Filters objects.' example: - [] items: type: object properties: field: type: string description: 'The field to filter on. Can be From, To, Cc, Subject or Label.' example: From nullable: false operator: type: string description: "The operator for the filter. Can be does not begin with, does not end with, does not equal, does not contain, begins with,\n ends with, equals or contains." example: 'does not contain' nullable: false type: type: string description: 'The boolean logic type of the advanced filter. Can be and or or.' example: and nullable: false value: type: string description: 'The value of the filter.' example: no-reply nullable: false required: - field - operator - type - value required: - filterName '/api/tools/settings/message-filters/advanced/{message_filter_group_id}': patch: summary: 'Advanced Filters - Update' operationId: advancedFiltersUpdate description: 'Update an Advanced Filter' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 1 company_id: 1 name: 'From Does Not Contain no-reply filter' active: true message_filters: - id: 1 message_filter_group_id: 1 field: From operator: 'does not contain' type: and value: no-reply properties: id: type: integer example: 1 company_id: type: integer example: 1 name: type: string example: 'From Does Not Contain no-reply filter' active: type: boolean example: true message_filters: type: array example: - id: 1 message_filter_group_id: 1 field: From operator: 'does not contain' type: and value: no-reply items: type: object properties: id: type: integer example: 1 message_filter_group_id: type: integer example: 1 field: type: string example: From operator: type: string example: 'does not contain' type: type: string example: and value: type: string example: no-reply tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: filterName: type: string description: 'The name of the Advanced Filter.' example: 'From Does Not Contain no-reply filter' nullable: false filters: type: array description: 'An array of Filters objects.' example: - [] items: type: object properties: field: type: string description: 'The field to filter on. Can be From, To, Cc, Subject or Label.' example: From nullable: false operator: type: string description: "The operator for the filter. Can be does not begin with, does not end with, does not equal, does not contain, begins with,\n ends with, equals or contains." example: 'does not contain' nullable: false type: type: string description: 'The boolean logic type of the advanced filter. Can be and or or.' example: and nullable: false value: type: string description: 'The value of the filter.' example: no-reply nullable: false required: - field - operator - type - value required: - filterName delete: summary: 'Advanced Filters - Delete' operationId: advancedFiltersDelete description: 'Delete an Advanced Filter' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Advanced filter deleted.' properties: status: type: string example: 'Advanced filter deleted.' tags: - Tools parameters: - in: path name: message_filter_group_id description: 'The ID of the Advanced Filter to update.' example: 1 required: true schema: type: integer '/api/tools/settings/message-filters/advanced/{message_filter_group_id}/toggle': patch: summary: 'Advanced Filters - Toggle' operationId: advancedFiltersToggle description: 'Toggle on/off an Advanced Filter' parameters: [] responses: { } tags: - Tools parameters: - in: path name: message_filter_group_id description: 'The ID of the Advanced Filter to toggle.' example: 1 required: true schema: type: integer /api/tools/settings/reply-time-goals: get: summary: 'Reply Time Goals - List' operationId: replyTimeGoalsList description: 'Get current reply time goals (shown in seconds)' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: first_reply_time_goal: 3600 first_reply_time_goal_bands: [] overall_reply_time_goal: 3600 overall_reply_time_goal_bands: [] time_to_close_goal: 7200 time_to_close_goal_bands: [] properties: first_reply_time_goal: type: integer example: 3600 first_reply_time_goal_bands: type: array example: [] overall_reply_time_goal: type: integer example: 3600 overall_reply_time_goal_bands: type: array example: [] time_to_close_goal: type: integer example: 7200 time_to_close_goal_bands: type: array example: [] tags: - Tools patch: summary: 'Reply Time Goals - Update' operationId: replyTimeGoalsUpdate description: 'Update Reply Time Goals' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: first_reply_time_goal: 3600 first_reply_time_goal_bands: - 1800 - 7200 overall_reply_time_goal: 3600 overall_reply_time_goal_bands: - 1800 - 7200 time_to_close_goal: 3600 time_to_close_goal_bands: - 1800 - 7200 properties: first_reply_time_goal: type: integer example: 3600 first_reply_time_goal_bands: type: array example: - 1800 - 7200 items: type: integer overall_reply_time_goal: type: integer example: 3600 overall_reply_time_goal_bands: type: array example: - 1800 - 7200 items: type: integer time_to_close_goal: type: integer example: 3600 time_to_close_goal_bands: type: array example: - 1800 - 7200 items: type: integer tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: first_reply_time_goal: type: integer description: 'First reply time goal (in seconds).' example: 3600 nullable: false overall_reply_time_goal: type: integer description: 'Overall reply time goal (in seconds).' example: 3600 nullable: false time_to_close_goal: type: integer description: 'Time to close goal (in seconds).' example: 3600 nullable: false first_reply_time_goal_bands: type: array description: 'First reply time goal Bands (in seconds).' example: - 1800 - 7200 items: type: integer overall_reply_time_goal_bands: type: array description: 'Overall reply time goal bands (in seconds).' example: - 1800 - 7200 items: type: integer time_to_close_goal_bands: type: array description: 'Time to close goal bands (in seconds).' example: - 1800 - 7200 items: type: integer required: - first_reply_time_goal - overall_reply_time_goal - time_to_close_goal /api/me: get: summary: 'Profile - Get' operationId: profileGet description: 'Your account basic data' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: '1' name: 'Peter Rabbit' email: p.rabbit@timetoreply.com properties: id: type: string example: '1' name: type: string example: 'Peter Rabbit' email: type: string example: p.rabbit@timetoreply.com tags: - Tools /api/tools/company/internal-domains: get: summary: 'Internal Domains - List' operationId: internalDomainsList description: 'List all internal domains' parameters: - in: query name: sort_by description: 'The field to sort the Domains by.' example: domain required: false schema: type: string description: 'The field to sort the Domains by.' example: domain nullable: false - in: query name: direction description: 'Sort asc or desc.' example: asc required: false schema: type: string description: 'Sort asc or desc.' example: asc nullable: false - in: query name: per_page description: 'The number of Domains to show per page.' example: 2 required: false schema: type: integer description: 'The number of Domains to show per page.' example: 2 nullable: false - in: query name: page description: 'The page number.' example: 1 required: false schema: type: integer description: 'The page number.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 8 domain: timetoreply.com add_method: automatic first_page_url: 'https://portal.timetoreply.com/api/tools/company/internal-domains?page=1' from: 1 last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/tools/company/internal-domains?page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/tools/company/internal-domains?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/tools/company/internal-domains' per_page: 2 prev_page_url: null to: 1 total: 1 properties: current_page: type: integer example: 1 data: type: array example: - id: 8 domain: timetoreply.com add_method: automatic items: type: object properties: id: type: integer example: 8 domain: type: string example: timetoreply.com add_method: type: string example: automatic first_page_url: type: string example: 'https://portal.timetoreply.com/api/tools/company/internal-domains?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/tools/company/internal-domains?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/tools/company/internal-domains?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/tools/company/internal-domains' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 1 total: type: integer example: 1 tags: - Tools post: summary: 'Internal Domains - Store' operationId: internalDomainsStore description: 'Add a new internal domain' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 1 domain: yourdomain.com add_method: automatic - id: 2 domain: example.com add_method: manual first_page_url: 'https://portal.timetoreply.com/api/tools/company/internal-domains?page=1' from: 1 last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/tools/company/internal-domains?page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/tools/company/internal-domains?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/tools/company/internal-domains' per_page: 15 prev_page_url: null to: 2 total: 2 properties: current_page: type: integer example: 1 data: type: array example: - id: 1 domain: yourdomain.com add_method: automatic - id: 2 domain: example.com add_method: manual items: type: object properties: id: type: integer example: 1 domain: type: string example: yourdomain.com add_method: type: string example: automatic first_page_url: type: string example: 'https://portal.timetoreply.com/api/tools/company/internal-domains?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/tools/company/internal-domains?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/tools/company/internal-domains?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/tools/company/internal-domains' per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 2 tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: domain: type: string description: 'The domain to add as an internal domain.' example: example.com nullable: false required: - domain '/api/tools/company/internal-domains/{id}': delete: summary: 'Internal Domains - Delete' operationId: internalDomainsDelete description: 'Remove an internal domain' parameters: [] responses: { } tags: - Tools parameters: - in: path name: id description: 'The ID of the internal domain.' example: 12 required: true schema: type: integer - in: path name: internal_domain_id description: 'The ID of the internal domain to remove.' example: 1 required: true schema: type: integer /api/tools/company/conversation-threading-style: post: summary: 'Conversation Threading Style - Set' operationId: conversationThreadingStyleSet description: 'Set the current Conversation Threading Style' parameters: [] responses: { } tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: style: type: string description: 'The style to set.' example: responding_to nullable: false required: - style /api/tools/company/close-conversation-emails: get: summary: 'Closing Email Addresses - List' operationId: closingEmailAddressesList description: 'List all "closing" email addresses' parameters: - in: query name: sort_by description: 'The field to sort the Email Addresses by.' example: username required: false schema: type: string description: 'The field to sort the Email Addresses by.' example: username nullable: false - in: query name: direction description: 'Sort asc or desc.' example: asc required: false schema: type: string description: 'Sort asc or desc.' example: asc nullable: false - in: query name: per_page description: 'The number of Email Addresses to show per page.' example: 2 required: false schema: type: integer description: 'The number of Email Addresses to show per page.' example: 2 nullable: false - in: query name: page description: 'The page number.' example: 1 required: false schema: type: integer description: 'The page number.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 10 username: closed email_address: closed@timetoreply.com first_page_url: 'https://portal.timetoreply.com/api/tools/company/close-conversation-emails?page=1' from: 1 last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/tools/company/close-conversation-emails?page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/tools/company/close-conversation-emails?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/tools/company/close-conversation-emails' per_page: 2 prev_page_url: null to: 1 total: 1 properties: current_page: type: integer example: 1 data: type: array example: - id: 10 username: closed email_address: closed@timetoreply.com items: type: object properties: id: type: integer example: 10 username: type: string example: closed email_address: type: string example: closed@timetoreply.com first_page_url: type: string example: 'https://portal.timetoreply.com/api/tools/company/close-conversation-emails?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/tools/company/close-conversation-emails?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/tools/company/close-conversation-emails?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/tools/company/close-conversation-emails' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 1 total: type: integer example: 1 tags: - Tools post: summary: 'Closing Email Addresses - Store' operationId: closingEmailAddressesStore description: 'Add a new "closing" email address' parameters: [] responses: 200: description: '' content: application/json: schema: type: array items: type: object example: - current_page: 1 data: - id: 1 username: closed email_address: closed@example.net first_page_url: 'https://portal.timetoreply.com/api/tools/company/close-conversation-emails?page=1' from: 1 last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/tools/company/close-conversation-emails?page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/tools/company/close-conversation-emails?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/tools/company/close-conversation-emails' per_page: 15 prev_page_url: null to: 1 total: 1 tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: email: type: string description: 'The email address to add as a new "closing" address.' example: closed@example.net nullable: false required: - email '/api/tools/company/close-conversation-emails/{email_username_id}': delete: summary: 'Closing Email Addresses - Delete' operationId: closingEmailAddressesDelete description: 'Remove a "closing" email address' parameters: [] responses: { } tags: - Tools parameters: - in: path name: email_username_id description: 'The ID of the "closing" email address to remove.' example: 1 required: true schema: type: integer /api/tools/company/business-hours: get: summary: 'Business Hours - List' operationId: businessHoursList description: 'Get all existing business hours for either a company or a mailbox' parameters: - in: query name: forModel description: "The model type, can be 'company' or 'agent'." example: company required: false schema: type: string description: "The model type, can be 'company' or 'agent'." example: company nullable: false - in: query name: modelId description: 'The id of the agent when using agent in forModel.' example: null required: false schema: type: integer description: 'The id of the agent when using agent in forModel.' example: null nullable: false responses: 200: description: '' content: application/json: schema: type: array items: type: object example: - id: 1 day: mon start: '09:00:00' end: '17:00:00' - id: 2 day: tue start: '09:00:00' end: '17:00:00' - id: 3 day: wed start: '09:00:00' end: '17:00:00' - id: 4 day: thu start: '09:00:00' end: '17:00:00' - id: 5 day: fri start: '09:00:00' end: '17:00:00' tags: - Tools post: summary: 'Business Hours - Store' operationId: businessHoursStore description: 'Add a new set of business hours' parameters: [] responses: { } tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: day: type: string description: 'Must be either all, monfri, satsun, sunthu, mon, tue, wed, thu, fri, sat or sun.' example: monfri nullable: false from: type: string description: 'The start time of the business hours in the format "HH:mm:ss".' example: '09:00:00' nullable: false to: type: string description: 'The end time of the business hours in the format "HH:mm:ss".' example: '17:00:00' nullable: false forModel: type: string description: "The model type, can be 'company' or 'agent'." example: company nullable: false modelId: type: integer description: 'The id of the agent when using agent in forModel.' example: null nullable: false required: - day - forModel '/api/tools/company/business-hours/{id}': delete: summary: 'Business Hours - Delete' operationId: businessHoursDelete description: 'Delete a set of Business Hours' parameters: [] responses: 200: description: '' content: application/json: schema: type: array items: type: object example: - id: 1 day: mon start: '09:00:00' end: '17:00:00' - id: 2 day: tue start: '09:00:00' end: '17:00:00' - id: 3 day: wed start: '09:00:00' end: '17:00:00' - id: 4 day: thu start: '09:00:00' end: '17:00:00' tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: forModel: type: string description: "The model type, can be 'company' or 'agent'." example: company nullable: false modelId: type: integer description: 'The id of the agent when using agent in forModel.' example: null nullable: false required: - forModel parameters: - in: path name: id description: 'The ID of the business hour.' example: 1 required: true schema: type: integer - in: path name: business_hour_id description: 'The ID of the set of business hours to delete.' example: 1 required: true schema: type: integer /api/tools/company/calendar-sync-settings: get: summary: 'Calendar Sync Settings - Index' operationId: calendarSyncSettingsIndex description: 'Get all calendar sync settings' parameters: - in: query name: sort_by description: 'in:operator,value The field to sort by.' example: operator required: false schema: type: string description: 'in:operator,value The field to sort by.' example: operator nullable: false - in: query name: direction description: 'in:asc,desc The direction to sort.' example: asc required: false schema: type: string description: 'in:asc,desc The direction to sort.' example: asc nullable: false - in: query name: page description: 'The page number.' example: 1 required: false schema: type: integer description: 'The page number.' example: 1 nullable: false - in: query name: per_page description: 'max:100 The number of items per page.' example: 10 required: false schema: type: integer description: 'max:100 The number of items per page.' example: 10 nullable: false - in: query name: search description: 'Search by value.' example: Google required: false schema: type: string description: 'Search by value.' example: Google nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: [] first_page_url: 'https://portal.timetoreply.com/api/tools/company/calendar-sync-settings?page=1' from: null last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/tools/company/calendar-sync-settings?page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/tools/company/calendar-sync-settings?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/tools/company/calendar-sync-settings' per_page: 10 prev_page_url: null to: null total: 0 properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://portal.timetoreply.com/api/tools/company/calendar-sync-settings?page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/tools/company/calendar-sync-settings?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/tools/company/calendar-sync-settings?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/tools/company/calendar-sync-settings' per_page: type: integer example: 10 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 tags: - Tools post: summary: 'Calendar Sync Settings - Store' operationId: calendarSyncSettingsStore description: 'Save a new calendar sync setting' parameters: [] responses: { } tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: operator: type: string description: 'The operator to use for the value.' example: contains nullable: false value: type: string description: 'The value to use for the operator.' example: 'Out of Office' nullable: false required: - operator - value '/api/tools/company/calendar-sync-settings/{id}': put: summary: 'Calendar Sync Settings - Update' operationId: calendarSyncSettingsUpdate description: 'Update an existing calendar sync setting' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 1 company_id: 1 operator: contains value: 'Out of Office' created_at: '2024-01-01 00:00:00' updated_at: '2024-01-01 00:00:00' properties: id: type: integer example: 1 company_id: type: integer example: 1 operator: type: string example: contains value: type: string example: 'Out of Office' created_at: type: string example: '2024-01-01 00:00:00' updated_at: type: string example: '2024-01-01 00:00:00' tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: operator: type: string description: 'The operator to use for the value.' example: contains nullable: false value: type: string description: 'The value to use for the operator.' example: 'Out of Office' nullable: false required: - operator - value delete: summary: 'Calendar Sync Settings - Delete' operationId: calendarSyncSettingsDelete description: 'Delete a calendar sync setting' parameters: [] responses: { } tags: - Tools parameters: - in: path name: id description: 'The ID of the calendar sync setting.' example: 1 required: true schema: type: integer /api/tools/company/leave-days/range: post: summary: 'Leave Days - Store Range' operationId: leaveDaysStoreRange description: 'Store a range of leave days' parameters: [] responses: { } tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: from: type: string description: 'The from date for the range of leave days in the format "YYYY-MM-DD".' example: '2020-01-01' nullable: false to: type: string description: 'The to date for the range of leave days in the format "YYYY-MM-DD".' example: '2020-01-31' nullable: false type: type: string description: 'The type of leave day. Can be either leave or working.' example: leave nullable: false forModel: type: string description: "The model type, can be 'company' or 'agent'." example: company nullable: false modelId: type: integer description: 'The ID of the mailbox/agent to add the leave day to if using agent as model type.' example: null nullable: false required: - from - to - type - forModel /api/tools/company/leave-days: post: summary: 'Leave Days - Store' operationId: leaveDaysStore description: 'Store a Leave Day' parameters: [] responses: { } tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: year: type: string description: 'The Year for the leave day in the format "YYYY".' example: '2020' nullable: false month: type: string description: 'The month for the leave day in the format "Mon".' example: Jan nullable: false day: type: string description: 'The day for the leave day in the format "DD".' example: '01' nullable: false forModel: type: string description: "The model type, can be 'company' or 'agent'." example: company nullable: false modelId: type: integer description: 'The ID of the mailbox/agent to add the leave day to if using agent as model type.' example: null nullable: false required: - year - month - day - forModel '/api/tools/company/leave-days/{id}': delete: summary: 'Leave Days - Delete' operationId: leaveDaysDelete description: 'Delete a leave day' parameters: - in: query name: forModel description: "The model type, can be 'company' or 'agent'." example: company required: true schema: type: string description: "The model type, can be 'company' or 'agent'." example: company nullable: false - in: query name: modelId description: 'The ID of the mailbox/agent to remove the leave day from if using agent as model type.' example: null required: false schema: type: integer description: 'The ID of the mailbox/agent to remove the leave day from if using agent as model type.' example: null nullable: false responses: 200: description: '' content: application/json: schema: type: object example: status: 'Leave day removed.' properties: status: type: string example: 'Leave day removed.' tags: - Tools parameters: - in: path name: id description: 'The ID of the leave day.' example: 1 required: true schema: type: integer - in: path name: leave_day_id description: 'The ID of the Leave Day to delete.' example: 1 required: true schema: type: integer /api/tools/users/invite-user: post: summary: 'Users - Invite' operationId: usersInvite description: 'Invite a new user' parameters: [] responses: { } tags: - Tools requestBody: required: false content: application/json: schema: type: object properties: name: type: string description: 'The name of the User you want to invite.' example: 'Peter Rabbit' nullable: false email: type: string description: 'The email of the User you want to invite.' example: peter.rabbit@timetoreply.com nullable: false role: type: string description: 'The name of the Role to give to the user.' example: 'Restricted Manager' nullable: false agentPermissions: type: array description: 'The IDs of the agents to grant this user permissions for. Only used for Restricted Manager Role.' example: - 1 items: type: integer teamPermissions: type: array description: 'The IDs of the Teams to grant this user permissions for. Only used for Restricted Manager Role.' example: - 1 items: type: integer groupPermissions: type: array description: 'The IDs of the Groups Mailbox to grant this user permissions for. Only used for Restricted Manager Role.' example: - 1 items: type: integer customerGroupPermissions: type: array description: 'The IDs of the Contact Groups to grant this user permissions for. Only used for Restricted Manager Role.' example: - 1 items: type: integer '/api/tools/users/invite-user/{user_invite_id}': post: summary: 'Users - Resend Invite' operationId: usersResendInvite description: 'Resend Invitation to a new user' parameters: [] responses: { } tags: - Tools delete: summary: 'Users - Delete Invite' operationId: usersDeleteInvite description: 'Delete Invitation to a new user' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Invitation deleted successfully' properties: status: type: string example: 'Invitation deleted successfully' tags: - Tools parameters: - in: path name: user_invite_id description: 'Optional parameter. The ID of the userInvite you want to send the reminder to.' required: true schema: type: string examples: omitted: summary: 'When the value is omitted' value: '' present: summary: 'When the value is present' value: '1' /api/tools/users/roles: get: summary: 'Roles - List' operationId: rolesList description: 'List all possible roles' parameters: [] responses: 200: description: '' content: application/json: schema: type: array items: type: object example: - id: 2 name: company_admin description: 'Company Administrator' - id: 3 name: manager description: 'Company Manager' - id: 4 name: restricted_manager description: 'Restricted Manager' - id: 5 name: agent description: 'Company Agent' tags: - Tools '/api/tools/users/{id}': get: summary: 'Users - Show' operationId: usersShow description: 'Get a user, their role and their permissions' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 1 firstname: Peter lastname: Rabbit email: p.rabbit@timetoreply.com phone: null country_code: null active: true company_id: 1 created_at: '2020-01-01 00:00:00' updated_at: '2020-01-01 00:00:00' last_login_at: null last_login_ip: null provider: null provider_id: null complete_name: 'Peter Rabbit' php_time_zone: UTC company: TimeToReply timezone: UTC role: 'Company Administrator' agentPermissions: [] groupPermissions: [] teamPermissions: [] customerGroupPermissions: [] properties: id: type: integer example: 1 firstname: type: string example: Peter lastname: type: string example: Rabbit email: type: string example: p.rabbit@timetoreply.com phone: type: string example: null country_code: type: string example: null active: type: boolean example: true company_id: type: integer example: 1 created_at: type: string example: '2020-01-01 00:00:00' updated_at: type: string example: '2020-01-01 00:00:00' last_login_at: type: string example: null last_login_ip: type: string example: null provider: type: string example: null provider_id: type: string example: null complete_name: type: string example: 'Peter Rabbit' php_time_zone: type: string example: UTC company: type: string example: TimeToReply timezone: type: string example: UTC role: type: string example: 'Company Administrator' agentPermissions: type: array example: [] groupPermissions: type: array example: [] teamPermissions: type: array example: [] customerGroupPermissions: type: array example: [] tags: - Tools patch: summary: 'Users - Update' operationId: usersUpdate description: 'Update a user' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 1 firstname: Peter lastname: Rabbit email: p.rabbit@timetoreply.com phone: null country_code: null active: true company_id: 1 created_at: '2020-01-01 00:00:00' updated_at: '2020-01-01 00:00:00' last_login_at: null last_login_ip: null provider: null provider_id: null complete_name: 'Peter Rabbit' php_time_zone: UTC company: TimeToReply timezone: UTC role: 'Company Administrator' agentPermissions: [] groupPermissions: [] teamPermissions: [] customerGroupPermissions: [] properties: id: type: integer example: 1 firstname: type: string example: Peter lastname: type: string example: Rabbit email: type: string example: p.rabbit@timetoreply.com phone: type: string example: null country_code: type: string example: null active: type: boolean example: true company_id: type: integer example: 1 created_at: type: string example: '2020-01-01 00:00:00' updated_at: type: string example: '2020-01-01 00:00:00' last_login_at: type: string example: null last_login_ip: type: string example: null provider: type: string example: null provider_id: type: string example: null complete_name: type: string example: 'Peter Rabbit' php_time_zone: type: string example: UTC company: type: string example: TimeToReply timezone: type: string example: UTC role: type: string example: 'Company Administrator' agentPermissions: type: array example: [] groupPermissions: type: array example: [] teamPermissions: type: array example: [] customerGroupPermissions: type: array example: [] tags: - Tools requestBody: required: false content: application/json: schema: type: object properties: role: type: string description: 'The name of the Role to give to the user.' example: 'Restricted Manager' nullable: false agentPermissions: type: array description: 'The IDs of the agents to grant this user permissions for. Only used for Restricted Manager Role.' example: - 1 items: type: integer teamPermissions: type: array description: 'The IDs of the Teams to grant this user permissions for. Only used for Restricted Manager Role.' example: - 1 items: type: integer groupPermissions: type: array description: 'The IDs of the Groups Mailbox to grant this user permissions for. Only used for Restricted Manager Role.' example: - 1 items: type: integer customerGroupPermissions: type: array description: 'The IDs of the Contact Groups to grant this user permissions for. Only used for Restricted Manager Role.' example: - 1 items: type: integer parameters: - in: path name: id description: 'The ID of the user.' example: 1 required: true schema: type: integer - in: path name: user_id description: 'The ID of the user to get.' example: 7 required: true schema: type: integer '/api/tools/users/{user_id}': delete: summary: 'Users - Delete' operationId: usersDelete description: 'Removes a user from your company (their user account will still exist, but it can no longer access your company data)' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'User removed from company successfully.' properties: status: type: string example: 'User removed from company successfully.' tags: - Tools parameters: - in: path name: user_id description: 'The ID of the user to delete.' example: 1 required: true schema: type: integer /api/tools/users: get: summary: 'Users - List' operationId: usersList description: 'List users' parameters: - in: query name: sort_by description: 'The field to sort the users by.' example: complete_name required: false schema: type: string description: 'The field to sort the users by.' example: complete_name nullable: false - in: query name: direction description: 'Sort asc or desc.' example: asc required: false schema: type: string description: 'Sort asc or desc.' example: asc nullable: false - in: query name: per_page description: 'The number of mailboxes to show per page.' example: 2 required: false schema: type: integer description: 'The number of mailboxes to show per page.' example: 2 nullable: false - in: query name: page description: 'The page number.' example: 1 required: false schema: type: integer description: 'The page number.' example: 1 nullable: false - in: query name: search description: 'Optional search string.' example: peter required: false schema: type: string description: 'Optional search string.' example: peter nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: [] first_page_url: 'https://portal.timetoreply.com/api/tools/users?sort_by=complete_name&direction=asc&per_page=2&search=peter&page=1' from: null last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/tools/users?sort_by=complete_name&direction=asc&per_page=2&search=peter&page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/tools/users?sort_by=complete_name&direction=asc&per_page=2&search=peter&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/tools/users' per_page: 2 prev_page_url: null to: null total: 0 properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://portal.timetoreply.com/api/tools/users?sort_by=complete_name&direction=asc&per_page=2&search=peter&page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/tools/users?sort_by=complete_name&direction=asc&per_page=2&search=peter&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/tools/users?sort_by=complete_name&direction=asc&per_page=2&search=peter&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/tools/users' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 tags: - Tools