openapi: 3.0.3 info: title: 'timetoreply API Documentation' description: 'This API is designed to let you do (almost) everything you can do from the timetoreply portal programmatically via API requests' version: 1.0.0 servers: - url: 'https://portal.timetoreply.com' paths: /api/reports/overview: get: summary: 'Overview - Report' operationId: overviewReport description: 'Overview Report Data' parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' nullable: false - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' nullable: false - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' nullable: false - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal nullable: false - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: false nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false nullable: false - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false nullable: false - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null nullable: false - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND nullable: false - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' nullable: false - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' nullable: false - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' nullable: false - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' nullable: false - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 nullable: false - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 nullable: false - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: 15 nullable: false - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 nullable: false - in: query name: sort_by description: 'Field Name to sort agents by. Defaults to threads.total.' example: threads.total required: false schema: type: string description: 'Field Name to sort agents by. Defaults to threads.total.' example: threads.total nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: per_page_agents description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: page_agents description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: per_page_contacts description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: page_contacts description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: per_page_domains description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: page_domains description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: 15 nullable: false - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false - in: query name: showHourOfDayForAgents description: 'Should we show the hour of day for agents.' example: false required: false schema: type: boolean description: 'Should we show the hour of day for agents.' example: false nullable: false responses: 200: description: '' content: application/json: schema: type: object example: stats: threads: total: 73 internal: 2 inbound: 58 outbound: 13 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 73 have_replies: 66 have_replies_from_agents: 59 have_no_replies_from_agents: 14 completionRatio: ratio: 89.66 numerator: 52 denominator: 58 handledRate: rate: 100 numerator: 73 denominator: 73 top_labels: '' messages_per_conversations_avg: 3.3 messages_sent_per_conversations_avg: 1.5 messages_received_per_conversations_avg: 1.7 labels: total: 23 list: - key: UNREAD doc_count: 51 - key: IMPORTANT doc_count: 14 - key: INBOX doc_count: 12 - key: CATEGORY_SOCIAL doc_count: 11 - key: CATEGORY_PERSONAL doc_count: 10 - key: STARRED doc_count: 10 - key: CATEGORY_PROMOTIONS doc_count: 9 - key: CATEGORY_UPDATES doc_count: 9 - key: CATEGORY_FORUMS doc_count: 8 - key: SENT doc_count: 7 - key: Automotive doc_count: 1 - key: 'Books & Toys' doc_count: 1 - key: 'Games, Clothing & Sports' doc_count: 1 - key: 'Garden, Sports & Games' doc_count: 1 - key: 'Grocery, Outdoors & Shoes' doc_count: 1 - key: 'Grocery, Sports & Baby' doc_count: 1 - key: 'Kids, Computers & Grocery' doc_count: 1 - key: 'Movies, Clothing & Jewelry' doc_count: 1 - key: 'Outdoors & Home' doc_count: 1 - key: 'Outdoors, Books & Garden' doc_count: 1 messages: count: 237 initial: 67 replies: 124 forward: 30 follow_up: 16 received: count: 127 initial: 54 replies: 57 forward: 0 follow_up: 16 initial_replies: 14 dayOfWeek: Monday: 26 Tuesday: 21 Wednesday: 28 Thursday: 16.5 Friday: 19 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0.13 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0.13 '06:00': 0.13 '07:00': 0 '08:00': 0 '09:00': 1 '10:00': 1.75 '11:00': 2.13 '12:00': 1.75 '13:00': 3.13 '14:00': 2 '15:00': 1.63 '16:00': 1.5 '17:00': 0.63 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 111 initial: 13 replies: 68 forward: 30 follow_up: 0 initial_replies: 52 dayOfWeek: Monday: 20 Tuesday: 19 Wednesday: 23 Thursday: 15 Friday: 18 Saturday: 0 Sunday: 1 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0.25 '06:00': 0.13 '07:00': 0 '08:00': 0 '09:00': 0.5 '10:00': 1.63 '11:00': 1.25 '12:00': 2 '13:00': 2.38 '14:00': 1.5 '15:00': 1.88 '16:00': 1.5 '17:00': 0.75 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0.13 '22:00': 0 '23:00': 0 overallTTR: friendly: '1h:42m' raw: 6141 friendly_no_business: '4h:37m' raw_no_business: 16664 deviation_friendly: '11m:25s' deviation_raw: 685 deviation_friendly_no_business: '9m:37s' deviation_raw_no_business: 577 median_friendly: '19m:31s' median_raw: 1171 median_friendly_no_business: '20m:4s' median_raw_no_business: 1204 consistency_score: 41.54% consistency_score_no_business: 52.08% percentileRanks: - count: 0 key: '30m:0s' value: 76.47 - count: 0 key: '1h:0m' value: 80.88 - count: 0 key: '2h:0m' value: 85.29 - count: 0 key: '4h:0m' value: 88.24 percentileRanksRaw: - count: 0 key: '30m:0s' value: 73.53 - count: 0 key: '1h:0m' value: 77.94 - count: 0 key: '2h:0m' value: 82.35 - count: 0 key: '4h:0m' value: 88.24 within_sla: 55 within_sla_percentage_friendly: 80.88 sla_breach: 13 sla_breach_percentage_friendly: 19.12 excluded_from_sla: 0 initialTTR: friendly: '2h:6m' raw: 7577 friendly_no_business: '2h:39m' raw_no_business: 9564 deviation_friendly: '12m:40s' deviation_raw: 760 deviation_friendly_no_business: '12m:40s' deviation_raw_no_business: 760 median_friendly: '22m:51s' median_raw: 1371 median_friendly_no_business: '22m:51s' median_raw_no_business: 1371 consistency_score: 44.56% consistency_score_no_business: 44.56% percentileRanks: - count: 0 key: '30m:0s' value: 70.21 - count: 0 key: '1h:0m' value: 74.47 - count: 0 key: '2h:0m' value: 82.98 - count: 0 key: '4h:0m' value: 87.23 percentileRanksRaw: - count: 0 key: '30m:0s' value: 70.21 - count: 0 key: '1h:0m' value: 74.47 - count: 0 key: '2h:0m' value: 80.85 - count: 0 key: '4h:0m' value: 87.23 within_sla: 35 within_sla_percentage_friendly: 74.47 sla_breach: 12 sla_breach_percentage_friendly: 25.53 excluded_from_sla: 5 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '4h:16m' raw: 15369 friendly_no_business: '12h:23m' raw_no_business: 44587 percentileRanks: - count: 0 key: '1h:0m' value: 42.47 - count: 0 key: '2h:0m' value: 57.53 - count: 0 key: '4h:0m' value: 75.34 - count: 0 key: '8h:0m' value: 89.04 percentileRanksRaw: - count: 0 key: '1h:0m' value: 39.73 - count: 0 key: '2h:0m' value: 56.16 - count: 0 key: '4h:0m' value: 73.97 - count: 0 key: '8h:0m' value: 78.08 within_sla: 42 within_sla_percentage_friendly: 57.53 sla_breach: 31 sla_breach_percentage_friendly: 42.47 dailyStats: - timestamp: 1735171200000 date: 'Thu, 26th Dec' messages: sent: 11 forward: 3 reply: 6 received: 14 overallTTR: raw: 9031.5 raw_no_business: 15602.166666667 overallTTF: raw: null raw_no_business: null initialTTR: raw: 17321.333333333 raw_no_business: 27392.666666667 threads: total: 7 have_replies_from_agents: 1 have_no_replies_from_agents: 6 completionRatio: 14.29 - timestamp: 1735257600000 date: 'Fri, 27th Dec' messages: sent: 18 forward: 4 reply: 12 received: 19 overallTTR: raw: 4962.8333333333 raw_no_business: 9926.0833333333 overallTTF: raw: null raw_no_business: null initialTTR: raw: 11829.1 raw_no_business: 11829.1 threads: total: 10 have_replies_from_agents: 4 have_no_replies_from_agents: 6 completionRatio: 40 - timestamp: 1735344000000 date: 'Sat, 28th Dec' messages: sent: 0 forward: 0 reply: 0 received: 0 overallTTR: raw: null raw_no_business: null overallTTF: raw: null raw_no_business: null initialTTR: raw: null raw_no_business: null threads: total: 0 have_replies_from_agents: 0 have_no_replies_from_agents: 0 completionRatio: 0 - timestamp: 1735430400000 date: 'Sun, 29th Dec' messages: sent: 1 forward: 0 reply: 1 received: 0 overallTTR: raw: 92006 raw_no_business: 397173 overallTTF: raw: null raw_no_business: null initialTTR: raw: null raw_no_business: null threads: total: 0 have_replies_from_agents: 0 have_no_replies_from_agents: 0 completionRatio: 0 - timestamp: 1735516800000 date: 'Mon, 30th Dec' messages: sent: 20 forward: 6 reply: 13 received: 26 overallTTR: raw: 1929.9230769231 raw_no_business: 2326.0769230769 overallTTF: raw: null raw_no_business: null initialTTR: raw: 2700.5 raw_no_business: 2700.5 threads: total: 13 have_replies_from_agents: 4 have_no_replies_from_agents: 9 completionRatio: 30.77 - timestamp: 1735603200000 date: 'Tue, 31st Dec' messages: sent: 19 forward: 5 reply: 11 received: 21 overallTTR: raw: 2995.2727272727 raw_no_business: 8954.0909090909 overallTTF: raw: null raw_no_business: null initialTTR: raw: 4094.25 raw_no_business: 11990.375 threads: total: 9 have_replies_from_agents: 2 have_no_replies_from_agents: 7 completionRatio: 22.22 - timestamp: 1735689600000 date: 'Wed, 1st Jan' messages: sent: 23 forward: 5 reply: 15 received: 28 overallTTR: raw: 3503.6 raw_no_business: 8030.4666666667 overallTTF: raw: null raw_no_business: null initialTTR: raw: 15982 raw_no_business: 15982 threads: total: 13 have_replies_from_agents: 6 have_no_replies_from_agents: 7 completionRatio: 46.15 - timestamp: 1735776000000 date: 'Thu, 2nd Jan' messages: sent: 19 forward: 7 reply: 10 received: 19 overallTTR: raw: 10123.2 raw_no_business: 27403.2 overallTTF: raw: null raw_no_business: null initialTTR: raw: 1582.2222222222 raw_no_business: 1582.2222222222 threads: total: 11 have_replies_from_agents: 2 have_no_replies_from_agents: 9 completionRatio: 18.18 type: stats all_agent_stats: current_page: 1 data: - name: boggsterman@hotmail.com threads: total: 14 internal: 0 inbound: 13 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 13 have_initial_replies: 13 handledRate: rate: 100 numerator: 14 denominator: 14 top_labels: - UNREAD - CATEGORY_UPDATES - IMPORTANT - SENT - STARRED messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 21 initial: 8 replies: 9 forward: 0 follow_up: 4 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 16 initial: 1 replies: 10 forward: 5 follow_up: 0 initial_replies: 9 dailyStats: [] overallTTR: friendly: '1h:2m' raw: 3766 friendly_no_business: '1h:2m' raw_no_business: 3766 deviation_friendly: '8m:37s' deviation_raw: 517 deviation_friendly_no_business: '8m:37s' deviation_raw_no_business: 517 median_friendly: '14m:42s' median_raw: 882 median_friendly_no_business: '14m:42s' median_raw_no_business: 882 consistency_score: 41.46% consistency_score_no_business: 41.46% percentileRanks: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 percentileRanksRaw: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 within_sla: 8 within_sla_percentage_friendly: 80 sla_breach: 2 sla_breach_percentage_friendly: 20 excluded_from_sla: 0 initialTTR: friendly: '1h:9m' raw: 4159 friendly_no_business: '1h:9m' raw_no_business: 4159 deviation_friendly: '12m:51s' deviation_raw: 771 deviation_friendly_no_business: '12m:51s' deviation_raw_no_business: 771 median_friendly: '22m:51s' median_raw: 1371 median_friendly_no_business: '22m:51s' median_raw_no_business: 1371 consistency_score: 43.75% consistency_score_no_business: 43.75% percentileRanks: - count: 0 key: '30m:0s' value: 66.67 - count: 0 key: '1h:0m' value: 77.78 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 88.89 percentileRanksRaw: - count: 0 key: '30m:0s' value: 66.67 - count: 0 key: '1h:0m' value: 77.78 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 88.89 within_sla: 7 within_sla_percentage_friendly: 77.78 sla_breach: 2 sla_breach_percentage_friendly: 22.22 excluded_from_sla: 0 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:45m' raw: 6329 friendly_no_business: '2h:57m' raw_no_business: 10655 percentileRanks: - count: 0 key: '1h:0m' value: 64.29 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 92.86 percentileRanksRaw: - count: 0 key: '1h:0m' value: 57.14 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 92.86 within_sla: 12 within_sla_percentage_friendly: 85.71 sla_breach: 2 sla_breach_percentage_friendly: 14.29 - name: robert+inactive@timetoreply.com threads: total: 13 internal: 0 inbound: 10 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 13 have_replies: 12 have_initial_replies: 12 handledRate: rate: 100 numerator: 13 denominator: 13 top_labels: - UNREAD - CATEGORY_UPDATES - IMPORTANT - INBOX - SENT messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.5 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 20 initial: 9 replies: 9 forward: 0 follow_up: 2 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 19 initial: 2 replies: 12 forward: 5 follow_up: 0 initial_replies: 10 dailyStats: [] overallTTR: friendly: '2h:42m' raw: 9771 friendly_no_business: '9h:46m' raw_no_business: 35202 deviation_friendly: '6m:34s' deviation_raw: 394 deviation_friendly_no_business: '6m:34s' deviation_raw_no_business: 394 median_friendly: '24m:53s' median_raw: 1493 median_friendly_no_business: '24m:53s' median_raw_no_business: 1493 consistency_score: 73.64% consistency_score_no_business: 73.64% percentileRanks: - count: 0 key: '30m:0s' value: 75 - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 percentileRanksRaw: - count: 0 key: '30m:0s' value: 75 - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 within_sla: 10 within_sla_percentage_friendly: 83.33 sla_breach: 2 sla_breach_percentage_friendly: 16.67 excluded_from_sla: 0 initialTTR: friendly: '46m:8s' raw: 2768 friendly_no_business: '46m:8s' raw_no_business: 2768 deviation_friendly: '4m:27s' deviation_raw: 267 deviation_friendly_no_business: '4m:27s' deviation_raw_no_business: 267 median_friendly: '23m:58s' median_raw: 1438 median_friendly_no_business: '23m:58s' median_raw_no_business: 1438 consistency_score: 81.47% consistency_score_no_business: 81.47% percentileRanks: - count: 0 key: '30m:0s' value: 87.5 - count: 0 key: '1h:0m' value: 87.5 - count: 0 key: '2h:0m' value: 87.5 - count: 0 key: '4h:0m' value: 100 percentileRanksRaw: - count: 0 key: '30m:0s' value: 87.5 - count: 0 key: '1h:0m' value: 87.5 - count: 0 key: '2h:0m' value: 87.5 - count: 0 key: '4h:0m' value: 100 within_sla: 7 within_sla_percentage_friendly: 87.5 sla_breach: 1 sla_breach_percentage_friendly: 12.5 excluded_from_sla: 2 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:29m' raw: 19799 friendly_no_business: '19h:6m' raw_no_business: 68765 percentileRanks: - count: 0 key: '1h:0m' value: 53.85 - count: 0 key: '2h:0m' value: 61.54 - count: 0 key: '4h:0m' value: 76.92 - count: 0 key: '8h:0m' value: 92.31 percentileRanksRaw: - count: 0 key: '1h:0m' value: 46.15 - count: 0 key: '2h:0m' value: 61.54 - count: 0 key: '4h:0m' value: 76.92 - count: 0 key: '8h:0m' value: 76.92 within_sla: 8 within_sla_percentage_friendly: 61.54 sla_breach: 5 sla_breach_percentage_friendly: 38.46 first_page_url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=1' from: 1 last_page: 6 last_page_url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=6' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=6' label: '6' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=2' label: 'Next »' active: false next_page_url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=2' path: 'https://timetoreply.local/api/reports/overview' per_page: 2 prev_page_url: null to: 2 total: 12 all_domain_stats: current_page: 1 data: [] first_page_url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=1' from: null last_page: 1 last_page_url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/reports/overview' per_page: 2 prev_page_url: null to: null total: 0 all_customer_stats: current_page: 1 data: - name: closed@timetoreply.com threads: total: 30 internal: 2 inbound: 23 outbound: 5 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 30 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 30 denominator: 30 top_labels: [] messages_per_conversations_avg: 1 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 30 initial: 0 replies: 0 forward: 30 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: - count: 0 key: '30m:0s' value: 0 - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 percentileRanksRaw: - count: 0 key: '30m:0s' value: 0 - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 0 initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: - count: 0 key: '30m:0s' value: 0 - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 percentileRanksRaw: - count: 0 key: '30m:0s' value: 0 - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 0 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '4h:9m' raw: 14974 friendly_no_business: '11h:13m' raw_no_business: 40433 percentileRanks: - count: 0 key: '1h:0m' value: 40 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 76.67 - count: 0 key: '8h:0m' value: 90 percentileRanksRaw: - count: 0 key: '1h:0m' value: 40 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 76.67 - count: 0 key: '8h:0m' value: 80 within_sla: 15 within_sla_percentage_friendly: 50 sla_breach: 15 sla_breach_percentage_friendly: 50 - name: boggsterman@hotmail.com threads: total: 14 internal: 0 inbound: 13 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 13 have_initial_replies: 13 handledRate: rate: 100 numerator: 14 denominator: 14 top_labels: [] messages_per_conversations_avg: 0.5 messages_received_per_conversations_avg: 0.2 messages_sent_per_conversations_avg: 0.3 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 3 initial: 2 replies: 1 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 4 initial: 1 replies: 3 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] overallTTR: friendly: '22m:16s' raw: 1336 friendly_no_business: '22m:16s' raw_no_business: 1336 deviation_friendly: '1m:48s' deviation_raw: 108 deviation_friendly_no_business: '1m:48s' deviation_raw_no_business: 108 median_friendly: '19m:50s' median_raw: 1190 median_friendly_no_business: '19m:50s' median_raw_no_business: 1190 consistency_score: 90.92% consistency_score_no_business: 90.92% percentileRanks: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 percentileRanksRaw: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 within_sla: 3 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 0 initialTTR: friendly: '24m:23s' raw: 1463 friendly_no_business: '24m:23s' raw_no_business: 1463 deviation_friendly: '4m:33s' deviation_raw: 273 deviation_friendly_no_business: '4m:33s' deviation_raw_no_business: 273 median_friendly: '19m:50s' median_raw: 1190 median_friendly_no_business: '19m:50s' median_raw_no_business: 1190 consistency_score: 77.06% consistency_score_no_business: 77.06% percentileRanks: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 percentileRanksRaw: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 within_sla: 2 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 0 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:45m' raw: 6329 friendly_no_business: '2h:57m' raw_no_business: 10655 percentileRanks: - count: 0 key: '1h:0m' value: 64.29 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 92.86 percentileRanksRaw: - count: 0 key: '1h:0m' value: 57.14 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 92.86 within_sla: 12 within_sla_percentage_friendly: 85.71 sla_breach: 2 sla_breach_percentage_friendly: 14.29 first_page_url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=1' from: 1 last_page: 310 last_page_url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=310' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=6' label: '6' active: false - 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key: UNREAD doc_count: 51 - key: IMPORTANT doc_count: 14 - key: INBOX doc_count: 12 - key: CATEGORY_SOCIAL doc_count: 11 - key: CATEGORY_PERSONAL doc_count: 10 - key: STARRED doc_count: 10 - key: CATEGORY_PROMOTIONS doc_count: 9 - key: CATEGORY_UPDATES doc_count: 9 - key: CATEGORY_FORUMS doc_count: 8 - key: SENT doc_count: 7 - key: Automotive doc_count: 1 - key: 'Books & Toys' doc_count: 1 - key: 'Games, Clothing & Sports' doc_count: 1 - key: 'Garden, Sports & Games' doc_count: 1 - key: 'Grocery, Outdoors & Shoes' doc_count: 1 - key: 'Grocery, Sports & Baby' doc_count: 1 - key: 'Kids, Computers & Grocery' doc_count: 1 - key: 'Movies, Clothing & Jewelry' doc_count: 1 - key: 'Outdoors & Home' doc_count: 1 - key: 'Outdoors, Books & Garden' doc_count: 1 items: type: object properties: key: type: string example: UNREAD doc_count: type: integer example: 51 messages: type: object properties: count: type: integer example: 237 initial: type: integer example: 67 replies: type: integer example: 124 forward: type: integer example: 30 follow_up: type: integer example: 16 received: type: object properties: count: type: integer example: 127 initial: type: integer example: 54 replies: type: integer example: 57 forward: type: integer example: 0 follow_up: type: integer example: 16 initial_replies: type: integer example: 14 dayOfWeek: type: object properties: Monday: type: integer example: 26 Tuesday: type: integer example: 21 Wednesday: type: integer example: 28 Thursday: type: number example: 16.5 Friday: type: integer example: 19 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: number example: 0.13 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: number example: 0.13 '06:00': type: number example: 0.13 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 1 '10:00': type: number example: 1.75 '11:00': type: number example: 2.13 '12:00': type: number example: 1.75 '13:00': type: number example: 3.13 '14:00': type: integer example: 2 '15:00': type: number example: 1.63 '16:00': type: number example: 1.5 '17:00': type: number example: 0.63 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 111 initial: type: integer example: 13 replies: type: integer example: 68 forward: type: integer example: 30 follow_up: type: integer example: 0 initial_replies: type: integer example: 52 dayOfWeek: type: object properties: Monday: type: integer example: 20 Tuesday: type: integer example: 19 Wednesday: type: integer example: 23 Thursday: type: integer example: 15 Friday: type: integer example: 18 Saturday: type: integer example: 0 Sunday: type: integer example: 1 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: number example: 0.25 '06:00': type: number example: 0.13 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: number example: 0.5 '10:00': type: number example: 1.63 '11:00': type: number example: 1.25 '12:00': type: integer example: 2 '13:00': type: number example: 2.38 '14:00': type: number example: 1.5 '15:00': type: number example: 1.88 '16:00': type: number example: 1.5 '17:00': type: number example: 0.75 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: number example: 0.13 '22:00': type: integer example: 0 '23:00': type: integer example: 0 overallTTR: type: object properties: friendly: type: string example: '1h:42m' raw: type: integer example: 6141 friendly_no_business: type: string example: '4h:37m' raw_no_business: type: integer example: 16664 deviation_friendly: type: string example: '11m:25s' deviation_raw: type: integer example: 685 deviation_friendly_no_business: type: string example: '9m:37s' deviation_raw_no_business: type: integer example: 577 median_friendly: type: string example: '19m:31s' median_raw: type: integer example: 1171 median_friendly_no_business: type: string example: '20m:4s' median_raw_no_business: type: integer example: 1204 consistency_score: type: string example: 41.54% consistency_score_no_business: type: string example: 52.08% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 76.47 - count: 0 key: '1h:0m' value: 80.88 - count: 0 key: '2h:0m' value: 85.29 - count: 0 key: '4h:0m' value: 88.24 items: type: object properties: count: type: integer example: 0 key: type: string example: '30m:0s' value: type: number example: 76.47 percentileRanksRaw: type: array example: - count: 0 key: '30m:0s' value: 73.53 - count: 0 key: '1h:0m' value: 77.94 - count: 0 key: '2h:0m' value: 82.35 - count: 0 key: '4h:0m' value: 88.24 items: type: object properties: count: type: integer example: 0 key: type: string example: '30m:0s' value: type: number example: 73.53 within_sla: type: integer example: 55 within_sla_percentage_friendly: type: number example: 80.88 sla_breach: type: integer example: 13 sla_breach_percentage_friendly: type: number example: 19.12 excluded_from_sla: type: integer example: 0 initialTTR: type: object properties: friendly: type: string example: '2h:6m' raw: type: integer example: 7577 friendly_no_business: type: string example: '2h:39m' raw_no_business: type: integer example: 9564 deviation_friendly: type: string example: '12m:40s' deviation_raw: type: integer example: 760 deviation_friendly_no_business: type: string example: '12m:40s' deviation_raw_no_business: type: integer example: 760 median_friendly: type: string example: '22m:51s' median_raw: type: integer example: 1371 median_friendly_no_business: type: string example: '22m:51s' median_raw_no_business: type: integer example: 1371 consistency_score: type: string example: 44.56% consistency_score_no_business: type: string example: 44.56% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 70.21 - count: 0 key: '1h:0m' value: 74.47 - count: 0 key: '2h:0m' value: 82.98 - count: 0 key: '4h:0m' value: 87.23 items: type: object properties: count: type: integer example: 0 key: type: string example: '30m:0s' value: type: number example: 70.21 percentileRanksRaw: type: array example: - count: 0 key: '30m:0s' value: 70.21 - count: 0 key: '1h:0m' value: 74.47 - count: 0 key: '2h:0m' value: 80.85 - count: 0 key: '4h:0m' value: 87.23 items: type: object properties: count: type: integer example: 0 key: type: string example: '30m:0s' value: type: number example: 70.21 within_sla: type: integer example: 35 within_sla_percentage_friendly: type: number example: 74.47 sla_breach: type: integer example: 12 sla_breach_percentage_friendly: type: number example: 25.53 excluded_from_sla: type: integer example: 5 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '4h:16m' raw: type: integer example: 15369 friendly_no_business: type: string example: '12h:23m' raw_no_business: type: integer example: 44587 percentileRanks: type: array example: - count: 0 key: '1h:0m' value: 42.47 - count: 0 key: '2h:0m' value: 57.53 - count: 0 key: '4h:0m' value: 75.34 - count: 0 key: '8h:0m' value: 89.04 items: type: object properties: count: type: integer example: 0 key: type: string example: '1h:0m' value: type: number example: 42.47 percentileRanksRaw: type: array example: - count: 0 key: '1h:0m' value: 39.73 - count: 0 key: '2h:0m' value: 56.16 - count: 0 key: '4h:0m' value: 73.97 - count: 0 key: '8h:0m' value: 78.08 items: type: object properties: count: type: integer example: 0 key: type: string example: '1h:0m' value: type: number example: 39.73 within_sla: type: integer example: 42 within_sla_percentage_friendly: type: number example: 57.53 sla_breach: type: integer example: 31 sla_breach_percentage_friendly: type: number example: 42.47 dailyStats: type: array example: - timestamp: 1735171200000 date: 'Thu, 26th Dec' messages: sent: 11 forward: 3 reply: 6 received: 14 overallTTR: raw: 9031.5 raw_no_business: 15602.166666667 overallTTF: raw: null raw_no_business: null initialTTR: raw: 17321.333333333 raw_no_business: 27392.666666667 threads: total: 7 have_replies_from_agents: 1 have_no_replies_from_agents: 6 completionRatio: 14.29 - timestamp: 1735257600000 date: 'Fri, 27th Dec' messages: sent: 18 forward: 4 reply: 12 received: 19 overallTTR: raw: 4962.8333333333 raw_no_business: 9926.0833333333 overallTTF: raw: null raw_no_business: null initialTTR: raw: 11829.1 raw_no_business: 11829.1 threads: total: 10 have_replies_from_agents: 4 have_no_replies_from_agents: 6 completionRatio: 40 - timestamp: 1735344000000 date: 'Sat, 28th Dec' messages: sent: 0 forward: 0 reply: 0 received: 0 overallTTR: raw: null raw_no_business: null overallTTF: raw: null raw_no_business: null initialTTR: raw: null raw_no_business: null threads: total: 0 have_replies_from_agents: 0 have_no_replies_from_agents: 0 completionRatio: 0 - timestamp: 1735430400000 date: 'Sun, 29th Dec' messages: sent: 1 forward: 0 reply: 1 received: 0 overallTTR: raw: 92006 raw_no_business: 397173 overallTTF: raw: null raw_no_business: null initialTTR: raw: null raw_no_business: null threads: total: 0 have_replies_from_agents: 0 have_no_replies_from_agents: 0 completionRatio: 0 - timestamp: 1735516800000 date: 'Mon, 30th Dec' messages: sent: 20 forward: 6 reply: 13 received: 26 overallTTR: raw: 1929.9230769231 raw_no_business: 2326.0769230769 overallTTF: raw: null raw_no_business: null initialTTR: raw: 2700.5 raw_no_business: 2700.5 threads: total: 13 have_replies_from_agents: 4 have_no_replies_from_agents: 9 completionRatio: 30.77 - timestamp: 1735603200000 date: 'Tue, 31st Dec' messages: sent: 19 forward: 5 reply: 11 received: 21 overallTTR: raw: 2995.2727272727 raw_no_business: 8954.0909090909 overallTTF: raw: null raw_no_business: null initialTTR: raw: 4094.25 raw_no_business: 11990.375 threads: total: 9 have_replies_from_agents: 2 have_no_replies_from_agents: 7 completionRatio: 22.22 - timestamp: 1735689600000 date: 'Wed, 1st Jan' messages: sent: 23 forward: 5 reply: 15 received: 28 overallTTR: raw: 3503.6 raw_no_business: 8030.4666666667 overallTTF: raw: null raw_no_business: null initialTTR: raw: 15982 raw_no_business: 15982 threads: total: 13 have_replies_from_agents: 6 have_no_replies_from_agents: 7 completionRatio: 46.15 - timestamp: 1735776000000 date: 'Thu, 2nd Jan' messages: sent: 19 forward: 7 reply: 10 received: 19 overallTTR: raw: 10123.2 raw_no_business: 27403.2 overallTTF: raw: null raw_no_business: null initialTTR: raw: 1582.2222222222 raw_no_business: 1582.2222222222 threads: total: 11 have_replies_from_agents: 2 have_no_replies_from_agents: 9 completionRatio: 18.18 items: type: object properties: timestamp: type: integer example: 1735171200000 date: type: string example: 'Thu, 26th Dec' messages: type: object properties: sent: type: integer example: 11 forward: type: integer example: 3 reply: type: integer example: 6 received: type: integer example: 14 overallTTR: type: object properties: raw: type: number example: 9031.5 raw_no_business: type: number example: 15602.166666667 overallTTF: type: object properties: raw: type: string example: null raw_no_business: type: string example: null initialTTR: type: object properties: raw: type: number example: 17321.333333333 raw_no_business: type: number example: 27392.666666667 threads: type: object properties: total: type: integer example: 7 have_replies_from_agents: type: integer example: 1 have_no_replies_from_agents: type: integer example: 6 completionRatio: type: number example: 14.29 type: type: string example: stats all_agent_stats: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: boggsterman@hotmail.com threads: total: 14 internal: 0 inbound: 13 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 13 have_initial_replies: 13 handledRate: rate: 100 numerator: 14 denominator: 14 top_labels: - UNREAD - CATEGORY_UPDATES - IMPORTANT - SENT - STARRED messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 21 initial: 8 replies: 9 forward: 0 follow_up: 4 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 16 initial: 1 replies: 10 forward: 5 follow_up: 0 initial_replies: 9 dailyStats: [] overallTTR: friendly: '1h:2m' raw: 3766 friendly_no_business: '1h:2m' raw_no_business: 3766 deviation_friendly: '8m:37s' deviation_raw: 517 deviation_friendly_no_business: '8m:37s' deviation_raw_no_business: 517 median_friendly: '14m:42s' median_raw: 882 median_friendly_no_business: '14m:42s' median_raw_no_business: 882 consistency_score: 41.46% consistency_score_no_business: 41.46% percentileRanks: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 percentileRanksRaw: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 within_sla: 8 within_sla_percentage_friendly: 80 sla_breach: 2 sla_breach_percentage_friendly: 20 excluded_from_sla: 0 initialTTR: friendly: '1h:9m' raw: 4159 friendly_no_business: '1h:9m' raw_no_business: 4159 deviation_friendly: '12m:51s' deviation_raw: 771 deviation_friendly_no_business: '12m:51s' deviation_raw_no_business: 771 median_friendly: '22m:51s' median_raw: 1371 median_friendly_no_business: '22m:51s' median_raw_no_business: 1371 consistency_score: 43.75% consistency_score_no_business: 43.75% percentileRanks: - count: 0 key: '30m:0s' value: 66.67 - count: 0 key: '1h:0m' value: 77.78 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 88.89 percentileRanksRaw: - count: 0 key: '30m:0s' value: 66.67 - count: 0 key: '1h:0m' value: 77.78 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 88.89 within_sla: 7 within_sla_percentage_friendly: 77.78 sla_breach: 2 sla_breach_percentage_friendly: 22.22 excluded_from_sla: 0 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:45m' raw: 6329 friendly_no_business: '2h:57m' raw_no_business: 10655 percentileRanks: - count: 0 key: '1h:0m' value: 64.29 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 92.86 percentileRanksRaw: - count: 0 key: '1h:0m' value: 57.14 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 92.86 within_sla: 12 within_sla_percentage_friendly: 85.71 sla_breach: 2 sla_breach_percentage_friendly: 14.29 - name: robert+inactive@timetoreply.com threads: total: 13 internal: 0 inbound: 10 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 13 have_replies: 12 have_initial_replies: 12 handledRate: rate: 100 numerator: 13 denominator: 13 top_labels: - UNREAD - CATEGORY_UPDATES - IMPORTANT - INBOX - SENT messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.5 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 20 initial: 9 replies: 9 forward: 0 follow_up: 2 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 19 initial: 2 replies: 12 forward: 5 follow_up: 0 initial_replies: 10 dailyStats: [] overallTTR: friendly: '2h:42m' raw: 9771 friendly_no_business: '9h:46m' raw_no_business: 35202 deviation_friendly: '6m:34s' deviation_raw: 394 deviation_friendly_no_business: '6m:34s' deviation_raw_no_business: 394 median_friendly: '24m:53s' median_raw: 1493 median_friendly_no_business: '24m:53s' median_raw_no_business: 1493 consistency_score: 73.64% consistency_score_no_business: 73.64% percentileRanks: - count: 0 key: '30m:0s' value: 75 - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 percentileRanksRaw: - count: 0 key: '30m:0s' value: 75 - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 within_sla: 10 within_sla_percentage_friendly: 83.33 sla_breach: 2 sla_breach_percentage_friendly: 16.67 excluded_from_sla: 0 initialTTR: friendly: '46m:8s' raw: 2768 friendly_no_business: '46m:8s' raw_no_business: 2768 deviation_friendly: '4m:27s' deviation_raw: 267 deviation_friendly_no_business: '4m:27s' deviation_raw_no_business: 267 median_friendly: '23m:58s' median_raw: 1438 median_friendly_no_business: '23m:58s' median_raw_no_business: 1438 consistency_score: 81.47% consistency_score_no_business: 81.47% percentileRanks: - count: 0 key: '30m:0s' value: 87.5 - count: 0 key: '1h:0m' value: 87.5 - count: 0 key: '2h:0m' value: 87.5 - count: 0 key: '4h:0m' value: 100 percentileRanksRaw: - count: 0 key: '30m:0s' value: 87.5 - count: 0 key: '1h:0m' value: 87.5 - count: 0 key: '2h:0m' value: 87.5 - count: 0 key: '4h:0m' value: 100 within_sla: 7 within_sla_percentage_friendly: 87.5 sla_breach: 1 sla_breach_percentage_friendly: 12.5 excluded_from_sla: 2 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:29m' raw: 19799 friendly_no_business: '19h:6m' raw_no_business: 68765 percentileRanks: - count: 0 key: '1h:0m' value: 53.85 - count: 0 key: '2h:0m' value: 61.54 - count: 0 key: '4h:0m' value: 76.92 - count: 0 key: '8h:0m' value: 92.31 percentileRanksRaw: - count: 0 key: '1h:0m' value: 46.15 - count: 0 key: '2h:0m' value: 61.54 - count: 0 key: '4h:0m' value: 76.92 - count: 0 key: '8h:0m' value: 76.92 within_sla: 8 within_sla_percentage_friendly: 61.54 sla_breach: 5 sla_breach_percentage_friendly: 38.46 items: type: object properties: name: type: string example: boggsterman@hotmail.com threads: type: object properties: total: type: integer example: 14 internal: type: integer example: 0 inbound: type: integer example: 13 outbound: type: integer example: 1 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 14 have_replies: type: integer example: 13 have_initial_replies: type: integer example: 13 handledRate: type: object properties: rate: type: integer example: 100 numerator: type: integer example: 14 denominator: type: integer example: 14 top_labels: type: array example: - UNREAD - CATEGORY_UPDATES - IMPORTANT - SENT - STARRED items: type: string messages_per_conversations_avg: type: number example: 2.6 messages_received_per_conversations_avg: type: number example: 1.5 messages_sent_per_conversations_avg: type: number example: 1.1 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 21 initial: type: integer example: 8 replies: type: integer example: 9 forward: type: integer example: 0 follow_up: type: integer example: 4 initial_replies: type: integer example: 2 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 16 initial: type: integer example: 1 replies: type: integer example: 10 forward: type: integer example: 5 follow_up: type: integer example: 0 initial_replies: type: integer example: 9 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '1h:2m' raw: type: integer example: 3766 friendly_no_business: type: string example: '1h:2m' raw_no_business: type: integer example: 3766 deviation_friendly: type: string example: '8m:37s' deviation_raw: type: integer example: 517 deviation_friendly_no_business: type: string example: '8m:37s' deviation_raw_no_business: type: integer example: 517 median_friendly: type: string example: '14m:42s' median_raw: type: integer example: 882 median_friendly_no_business: type: string example: '14m:42s' median_raw_no_business: type: integer example: 882 consistency_score: type: string example: 41.46% consistency_score_no_business: type: string example: 41.46% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: integer, example: 70 } percentileRanksRaw: type: array example: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: integer, example: 70 } within_sla: type: integer example: 8 within_sla_percentage_friendly: type: integer example: 80 sla_breach: type: integer example: 2 sla_breach_percentage_friendly: type: integer example: 20 excluded_from_sla: type: integer example: 0 initialTTR: type: object properties: friendly: type: string example: '1h:9m' raw: type: integer example: 4159 friendly_no_business: type: string example: '1h:9m' raw_no_business: type: integer example: 4159 deviation_friendly: type: string example: '12m:51s' deviation_raw: type: integer example: 771 deviation_friendly_no_business: type: string example: '12m:51s' deviation_raw_no_business: type: integer example: 771 median_friendly: type: string example: '22m:51s' median_raw: type: integer example: 1371 median_friendly_no_business: type: string example: '22m:51s' median_raw_no_business: type: integer example: 1371 consistency_score: type: string example: 43.75% consistency_score_no_business: type: string example: 43.75% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 66.67 - count: 0 key: '1h:0m' value: 77.78 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 88.89 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: number, example: 66.67 } percentileRanksRaw: type: array example: - count: 0 key: '30m:0s' value: 66.67 - count: 0 key: '1h:0m' value: 77.78 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 88.89 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: number, example: 66.67 } within_sla: type: integer example: 7 within_sla_percentage_friendly: type: number example: 77.78 sla_breach: type: integer example: 2 sla_breach_percentage_friendly: type: number example: 22.22 excluded_from_sla: type: integer example: 0 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '1h:45m' raw: type: integer example: 6329 friendly_no_business: type: string example: '2h:57m' raw_no_business: type: integer example: 10655 percentileRanks: type: array example: - count: 0 key: '1h:0m' value: 64.29 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 92.86 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '1h:0m' } value: { type: number, example: 64.29 } percentileRanksRaw: type: array example: - count: 0 key: '1h:0m' value: 57.14 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 92.86 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '1h:0m' } value: { type: number, example: 57.14 } within_sla: type: integer example: 12 within_sla_percentage_friendly: type: number example: 85.71 sla_breach: type: integer example: 2 sla_breach_percentage_friendly: type: number example: 14.29 first_page_url: type: string example: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=1' from: type: integer example: 1 last_page: type: integer example: 6 last_page_url: type: string example: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=6' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=6' label: '6' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=2' path: type: string example: 'https://timetoreply.local/api/reports/overview' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 12 all_domain_stats: type: object properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/reports/overview' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 all_customer_stats: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: closed@timetoreply.com threads: total: 30 internal: 2 inbound: 23 outbound: 5 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 30 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 30 denominator: 30 top_labels: [] messages_per_conversations_avg: 1 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 30 initial: 0 replies: 0 forward: 30 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: - count: 0 key: '30m:0s' value: 0 - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 percentileRanksRaw: - count: 0 key: '30m:0s' value: 0 - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 0 initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: - count: 0 key: '30m:0s' value: 0 - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 percentileRanksRaw: - count: 0 key: '30m:0s' value: 0 - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 0 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '4h:9m' raw: 14974 friendly_no_business: '11h:13m' raw_no_business: 40433 percentileRanks: - count: 0 key: '1h:0m' value: 40 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 76.67 - count: 0 key: '8h:0m' value: 90 percentileRanksRaw: - count: 0 key: '1h:0m' value: 40 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 76.67 - count: 0 key: '8h:0m' value: 80 within_sla: 15 within_sla_percentage_friendly: 50 sla_breach: 15 sla_breach_percentage_friendly: 50 - name: boggsterman@hotmail.com threads: total: 14 internal: 0 inbound: 13 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 13 have_initial_replies: 13 handledRate: rate: 100 numerator: 14 denominator: 14 top_labels: [] messages_per_conversations_avg: 0.5 messages_received_per_conversations_avg: 0.2 messages_sent_per_conversations_avg: 0.3 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 3 initial: 2 replies: 1 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 4 initial: 1 replies: 3 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] overallTTR: friendly: '22m:16s' raw: 1336 friendly_no_business: '22m:16s' raw_no_business: 1336 deviation_friendly: '1m:48s' deviation_raw: 108 deviation_friendly_no_business: '1m:48s' deviation_raw_no_business: 108 median_friendly: '19m:50s' median_raw: 1190 median_friendly_no_business: '19m:50s' median_raw_no_business: 1190 consistency_score: 90.92% consistency_score_no_business: 90.92% percentileRanks: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 percentileRanksRaw: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 within_sla: 3 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 0 initialTTR: friendly: '24m:23s' raw: 1463 friendly_no_business: '24m:23s' raw_no_business: 1463 deviation_friendly: '4m:33s' deviation_raw: 273 deviation_friendly_no_business: '4m:33s' deviation_raw_no_business: 273 median_friendly: '19m:50s' median_raw: 1190 median_friendly_no_business: '19m:50s' median_raw_no_business: 1190 consistency_score: 77.06% consistency_score_no_business: 77.06% percentileRanks: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 percentileRanksRaw: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 within_sla: 2 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 0 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:45m' raw: 6329 friendly_no_business: '2h:57m' raw_no_business: 10655 percentileRanks: - count: 0 key: '1h:0m' value: 64.29 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 92.86 percentileRanksRaw: - count: 0 key: '1h:0m' value: 57.14 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 92.86 within_sla: 12 within_sla_percentage_friendly: 85.71 sla_breach: 2 sla_breach_percentage_friendly: 14.29 items: type: object properties: name: type: string example: closed@timetoreply.com threads: type: object properties: total: type: integer example: 30 internal: type: integer example: 2 inbound: type: integer example: 23 outbound: type: integer example: 5 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 30 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 100 numerator: type: integer example: 30 denominator: type: integer example: 30 top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 1 messages_received_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 1 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 30 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 30 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 0 - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: integer, example: 0 } percentileRanksRaw: type: array example: - count: 0 key: '30m:0s' value: 0 - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: integer, example: 0 } within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 0 initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 0 - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: integer, example: 0 } percentileRanksRaw: type: array example: - count: 0 key: '30m:0s' value: 0 - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: integer, example: 0 } within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 0 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '4h:9m' raw: type: integer example: 14974 friendly_no_business: type: string example: '11h:13m' raw_no_business: type: integer example: 40433 percentileRanks: type: array example: - count: 0 key: '1h:0m' value: 40 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 76.67 - count: 0 key: '8h:0m' value: 90 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '1h:0m' } value: { type: integer, example: 40 } percentileRanksRaw: type: array example: - count: 0 key: '1h:0m' value: 40 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 76.67 - count: 0 key: '8h:0m' value: 80 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '1h:0m' } value: { type: integer, example: 40 } within_sla: type: integer example: 15 within_sla_percentage_friendly: type: integer example: 50 sla_breach: type: integer example: 15 sla_breach_percentage_friendly: type: integer example: 50 first_page_url: type: string example: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=1' from: type: integer example: 1 last_page: type: integer example: 310 last_page_url: type: string example: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=310' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=6' label: '6' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=7' label: '7' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=8' label: '8' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=9' label: '9' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=10' label: '10' active: false - url: null label: ... active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=309' label: '309' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=310' label: '310' active: false - url: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=2' path: type: string example: 'https://timetoreply.local/api/reports/overview' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 620 args: type: object properties: model: type: object properties: icon: type: string example: building id: type: string example: null model_type: type: string example: Internal name: type: string example: 'My Company' value: type: string example: 'My Company' modelCom: type: object properties: id: type: integer example: 1 name: type: string example: 'Top Revenue Customers' email_usernames: type: array example: - towne.delbert@koelpin.com - weissnat.karlie@auer.biz - thea82@emard.info - walter.anjali@miller.com - wilkinson.general@muller.net - yhuel@spencer.com - zoe63@ullrich.info - cristal41@moore.info - finn82@hermann.com - candida86@schinner.info - rosenbaum.marion@becker.org - kenny70@pfeffer.com - timmy80@satterfield.biz - marlee.spencer@johnston.com - littel.deon@gorczany.com - victoria22@doyle.com - morissette.antonio@rice.com - agnes.effertz@blick.org - adelbert.hills@kautzer.net - metz.keegan@kohler.info - joseph00@lubowitz.com - oberbrunner.brook@cummerata.com - osvaldo.ohara@reinger.com - erin.harris@borer.net - rex77@mcdermott.com - hvolkman@tremblay.com - tyshawn.mclaughlin@wehner.com - annabelle03@rice.com - cheyenne26@corkery.org - kautzer.meaghan@rodriguez.com - carter23@mohr.com - antone20@bogan.com - lorenza39@jerde.com - darwin34@koss.com - nova.wolf@ratke.com - mdaugherty@cole.biz - xrobel@kunde.info - aemmerich@sanford.com - closed@timetoreply.com - gsatterfield@hessel.com - heathcote.julian@russel.net - jazmyn.wyman@abbott.com - immanuel74@harber.com - streich.agustina@jakubowski.info - kbartoletti@dicki.biz - tklocko@jacobs.biz - dovie31@quitzon.com - kurtis72@mcglynn.biz - stehr.wava@kemmer.com - felicita.murray@bergstrom.com - froberts@kuhlman.com - glennie.will@collins.info - qvandervort@vandervort.com - liliane43@koch.com - taurean.wisozk@weissnat.com - simonis.layne@pacocha.com - wyman.ahmad@wilderman.net - skuhic@okeefe.biz - pink.watsica@kirlin.com - heathcote.gaylord@feest.org - myles.bergnaum@reinger.net - kip.hamill@schaden.net - marietta.rodriguez@moen.net - jeromy35@kshlerin.com - anderson.magali@ledner.com - earnestine.gulgowski@bode.com - manuel.hudson@vandervort.com - mertz.dejah@parisian.org - lkirlin@lowe.com - camron.miller@kutch.com - schneider.madge@armstrong.com - mcdermott.heather@bode.com - blanda.danielle@weissnat.info - misael.reichel@pfeffer.com - amos55@boehm.com - kaya82@wisoky.info - ghill@blick.com - wlueilwitz@ullrich.com - noemi76@reichert.com - meghan39@effertz.org - omarvin@rippin.com - edach@parker.com - kbreitenberg@hackett.info - jay30@mohr.net - isai14@roob.org - schmitt.albert@gmail.com - jazmin40@dibbert.com - christa.wiza@hettinger.biz - spencer.eloy@rau.net - hhane@sanford.net - hnitzsche@jerde.com - kpowlowski@nitzsche.info - istroman@barrows.com - welch.gladyce@goodwin.net - kromaguera@wisoky.com - cwilderman@hilpert.com - moriah.dietrich@lakin.com - bart.moore@witting.com - berry.jacobi@reynolds.net - rempel.jordon@hills.com - dickens.emie@mclaughlin.biz - michale.gleichner@jacobson.info - steuber.jerel@rolfson.com - elvera.lebsack@lynch.com - elody.nienow@erdman.info - tromp.jordon@maggio.com - ugoldner@pouros.com - xdurgan@swaniawski.com - jschroeder@armstrong.com - kathryn.simonis@swift.org - santina22@reilly.com - erdman.shaina@hintz.com - bridgette.funk@torp.com - coralie20@gutkowski.com - ekrajcik@okuneva.com - gislason.christopher@schaefer.info - gavin91@kirlin.com - xhauck@bechtelar.com - willis76@stroman.biz - mhill@klocko.com - genoveva99@eichmann.info - xrunolfsdottir@kshlerin.org - corrine79@yahoo.com - evan.mccullough@hahn.com - bwhite@gottlieb.com - bettie62@toy.com - bcollier@crona.org - denesik.kenna@yahoo.com - mclaughlin.marisa@hills.net - onolan@purdy.info - gibson.valentine@jenkins.com - jast.bradly@hickle.biz - lisette.dooley@yahoo.com - tbernhard@lehner.com - abbott.miracle@hoppe.org - joanny28@stamm.com - nader.pasquale@fadel.com - yschoen@windler.com - luna.dickens@prohaska.com - adrianna93@schultz.com - chasity85@stracke.com - brogahn@runte.com - rubye13@volkman.org - reese38@kub.info - cleta.dietrich@heidenreich.com - cole.murphy@greenfelder.com - dshanahan@swift.com - hartmann.josefa@hermiston.com - marjolaine96@schowalter.com - cynthia36@maggio.com - shanel18@hotmail.com - eliane97@ortiz.biz - gust13@kertzmann.info - powlowski.giovanny@borer.net - jensen.kuhn@kiehn.com - cordell.kling@armstrong.com - astark@herman.com - gromaguera@herzog.com - bernadette.ferry@haley.org - alexandro88@jacobs.org - inolan@gulgowski.org - cassin.jeffrey@schoen.info - dariana17@feil.biz - alexandrine59@nitzsche.org - frederique83@kozey.com - winifred31@bauch.org - rath.maegan@lueilwitz.com - qtoy@prosacco.com - wyost@gmail.com - savanna58@runolfsson.com - tcummerata@dach.com - meagan.champlin@orn.com - rwisozk@dietrich.biz - hilton68@dare.com - goodwin.kaci@goldner.com - minerva47@willms.net - williamson.sydni@schaden.com - koss.daisy@hudson.com - maggio.hollie@schaefer.com - stehr.kennedy@feil.com - feeney.garett@runte.com - madisyn33@wilkinson.com - nlang@lehner.com - hilton.okeefe@spinka.com - brandy50@gmail.com - labadie.graciela@mosciski.com - xmertz@stroman.org - cielo.strosin@bode.com - emante@yahoo.com - reva.lueilwitz@heaney.biz - mueller.hyman@satterfield.com - orn.enola@lowe.com - cprohaska@cartwright.net - igorczany@kling.com - abe.nicolas@yahoo.com - tanner.kuhic@little.org - reinhold.lynch@stokes.org - eernser@bailey.com - dickens.nicola@johnston.com - boyer.daphney@goyette.com - predovic.antonette@parker.net - benny.trantow@ortiz.com - emmett63@hotmail.com - elizabeth.zulauf@hotmail.com - franecki.bradford@altenwerth.info - hudson.bennie@berge.com - dooley.breanna@stamm.org - sigrid.kovacek@baumbach.com - arno09@schumm.com - charley36@hills.net - ratke.summer@monahan.org - orlo41@gmail.com - ellie25@hotmail.com - jovani23@rogahn.net - berge.clarissa@ledner.net - columbus71@zulauf.biz - eve45@auer.com - stehr.emerson@jaskolski.com - terence.hudson@reichert.net - abbott.dawn@hotmail.com - rollin.douglas@murazik.com - heathcote.alvis@hotmail.com - qrobel@jakubowski.com - rogelio.streich@anderson.com - ullrich.ethelyn@shields.com - rath.tyshawn@feest.com - schinner.geo@harris.com - johnston.corine@yahoo.com - easter.heller@davis.org - vdeckow@wilkinson.info - qglover@hotmail.com - triston69@williamson.com - mstokes@mcclure.net - holly07@terry.com - helena.hessel@bernhard.com - wade62@hettinger.com - mohammad46@gmail.com - rose.mclaughlin@bauch.com - gabriella37@franecki.com - ngrant@konopelski.org - pkreiger@raynor.com - sherman33@lebsack.com - osinski.daryl@cummerata.net - wwiegand@barrows.info - mayert.adriel@rohan.org - fblock@hansen.org - schamberger.dusty@dickens.com - simonis.manley@bradtke.com - hschmidt@toy.com - karen.abshire@gmail.com - wkovacek@bogan.com - gregoria73@padberg.com - leola26@purdy.net - vschulist@nitzsche.info - xkessler@herman.biz - oschultz@lindgren.com - jacobs.elna@schumm.com - gleason.filomena@dickinson.com - vpaucek@raynor.org - kay07@smith.net - cordie96@yahoo.com - hwelch@gmail.com - broderick.mann@hotmail.com - rosamond.dietrich@torphy.com - ckuhic@yahoo.com - stroman.dimitri@walker.com - ozemlak@ledner.info - dkub@witting.com - rluettgen@veum.com - mayer.lue@prosacco.com - lorine.harvey@hotmail.com - dlindgren@hotmail.com - emery87@gmail.com - fletcher91@price.com - emard.clemmie@oberbrunner.org - davonte.armstrong@cronin.com - frami.zelda@beahan.biz - vkertzmann@langworth.com - wilderman.domenico@koch.com - antone67@wolf.net - shanon.robel@oconnell.com - qtoy@bashirian.com - pfeffer.sheldon@mayer.com - gaylord.eleonore@bruen.info - pasquale.weissnat@rice.com - akshlerin@breitenberg.com - romaguera.dalton@steuber.com - emmerich.brody@hauck.com - diana79@kuhic.com - joey.kohler@gmail.com - karelle.greenholt@kuphal.com - vhegmann@eichmann.biz - theodora41@yahoo.com - walter.aisha@hotmail.com - cstehr@bauch.com - ross95@gmail.com - fschmeler@gmail.com - nquitzon@mcclure.com - florencio90@robel.com - stroman.christa@wyman.com - mona.feil@runolfsson.com - cynthia.hermann@gmail.com - cleta89@dubuque.com - jarrett.bernier@hyatt.org - kautzer.shawn@runolfsdottir.info items: type: string customer_domains: type: array example: - steuber.com - tillman.net - wiza.info - gislason.com - sawayn.com - kuhic.com - littel.net - rau.net - lehner.com - connelly.org - emard.com - stoltenberg.org - leffler.com - romaguera.com - gibson.com - kuphal.info - gmail.com - kovacek.com - deckow.biz - braun.biz - hammes.com - beer.org - lebsack.com - yahoo.com - green.com - kirlin.info - konopelski.info - oconner.com - ferry.com - kutch.com - quigley.com - walker.biz - hotmail.com - conn.com - oreilly.com - bechtelar.com - kozey.com - okuneva.com - strosin.org - denesik.com - goyette.com - padberg.com - pollich.com - miller.com - haag.com - schuster.com - von.com - williamson.com - grady.com - beier.org - volkman.net - rempel.com - lesch.biz - bernier.com - kessler.info - leannon.com - okon.com - murray.com - ebert.com - kovacek.net - reynolds.org - mcglynn.com - hickle.com - ortiz.biz - kshlerin.com - beer.com - lang.info - quitzon.biz - dooley.com - herzog.net - yost.info - oberbrunner.com - blick.org - lesch.com - wisozk.com - koss.com - schneider.com - goodwin.info - boyer.info - sipes.com - murphy.com - jacobs.biz - wiegand.biz - monahan.com - rath.net - abshire.com - dickens.com - dietrich.biz - hoeger.com - dietrich.com - fahey.com - gerlach.org - rodriguez.info - johns.com - kertzmann.com - cassin.org - mosciski.net - kuhn.info - quitzon.net - gusikowski.org - pfannerstill.net - jaskolski.com - dicki.com - walter.org - beahan.com - bernhard.com - quigley.org - moen.com - wilkinson.biz - hoppe.org - rogahn.net - sauer.com - stamm.com - schulist.info - watsica.com - schaefer.biz - senger.info - considine.com - kunze.com - bauch.com - stiedemann.org - weissnat.info - purdy.biz - ruecker.biz - jakubowski.net - stroman.com - ledner.com - ankunding.com - cormier.org - kilback.org - doyle.org - cremin.com - beier.com - pagac.com - weimann.net - veum.com - mann.info - huels.com - ward.com - marks.org - boyle.com - senger.biz - pacocha.info - lemke.com - gleichner.biz - wunsch.com - huel.org - mann.com - toy.net - spinka.com - rath.biz - nolan.com - hansen.com - lakin.info - moore.biz - volkman.com - wolff.com - grady.org - rosenbaum.com - wisoky.com - christiansen.net - mohr.net - rempel.biz - johnston.com - gutmann.net - glover.com - conn.org - schroeder.info - nitzsche.com - schultz.com - stanton.biz - connelly.info - blanda.com - okeefe.com - schmitt.biz - schumm.biz - frami.com - treutel.info - schumm.com - lind.com - goldner.info - becker.net - rolfson.com - mante.com - schamberger.info - cremin.biz - kemmer.com - connelly.com - bauch.biz - dach.net - dickens.biz - harber.com - abbott.com - jacobi.com - mante.net - swift.com - welch.net - senger.net - greenfelder.biz - marks.com - pfeffer.biz - mueller.com - jones.com - grimes.com - walsh.com - klein.com - kihn.org - stark.com - pollich.org - marquardt.com - weber.info - kemmer.net - armstrong.info - farrell.net - doyle.com - nicolas.info - jacobson.org - kerluke.com - leuschke.com - hahn.com - hyatt.com - langosh.com - stokes.info - heathcote.com - friesen.biz - schaefer.org - greenholt.net - ryan.com - kertzmann.biz - turcotte.com - smith.org - bailey.com - orn.net - wyman.com - hyatt.net - mante.org - nicolas.org items: type: string model_type: type: string example: 'Contact Group' icon: type: string example: user-friends mailbox_names: type: object properties: data: type: object properties: boggsterman@hotmail.com: type: string example: 'Robert Teschmacher Hotmail' robert+inactive@timetoreply.com: type: string example: 'An Inactive Agent' enabled: type: boolean example: false show_comparisons_in_leaderboard: type: boolean example: true company_goals: type: object properties: first_reply_time_goal: type: integer example: 3600 first_reply_time_goal_bands: type: array example: [] overall_reply_time_goal: type: integer example: 3600 overall_reply_time_goal_bands: type: array example: [] time_to_close_goal: type: integer example: 7200 time_to_close_goal_bands: type: array example: [] tags: - Reports /api/reports/productivity: get: summary: 'Productivity - Report' operationId: productivityReport description: 'Productivity Report Data' parameters: - in: query name: date description: 'The date of your request in the format "YYYY-MM-DD".' example: '2020-01-01' required: false schema: type: string description: 'The date of your request in the format "YYYY-MM-DD".' example: '2020-01-01' nullable: false - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' nullable: false - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: sort_by_email_volumes description: 'Field Name to sort email volumes by. Defaults to messages_sent_count.' example: messages_sent_count required: false schema: type: string description: 'Field Name to sort email volumes by. Defaults to messages_sent_count.' example: messages_sent_count nullable: false - in: query name: direction_email_volumes description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: sort_by_conversations description: 'Field Name to sort conversations by. Defaults to threads_count.' example: threads_count required: false schema: type: string description: 'Field Name to sort conversations by. Defaults to threads_count.' example: threads_count nullable: false - in: query name: direction_conversations description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: sort_by_average_reply_times description: 'Field Name to sort average reply times by. Defaults to initialTTR.' example: initialTTR required: false schema: type: string description: 'Field Name to sort average reply times by. Defaults to initialTTR.' example: initialTTR nullable: false - in: query name: direction_average_reply_times description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: sort_by_responsiveness description: 'Field Name to sort responsiveness by. Defaults to replies_under_7200.' example: replies_under_7200 required: false schema: type: string description: 'Field Name to sort responsiveness by. Defaults to replies_under_7200.' example: replies_under_7200 nullable: false - in: query name: direction_responsiveness description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: sort_by_activity description: 'Field Name to sort activity by. Defaults to first_activity.' example: first_activity required: false schema: type: string description: 'Field Name to sort activity by. Defaults to first_activity.' example: first_activity nullable: false - in: query name: direction_activity description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: email_volumes: columns: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: messages_received_count label: 'Emails Received' sortable: true visible: true subheading: '0' meta: hasSpark: true tooltip: 'The total number of emails received for this period, regardless of business hours.' headerClass: has-tooltip - field: messages_sent_count label: 'Emails Sent' sortable: true visible: true subheading: '0' meta: hasSpark: true tooltip: 'The total number of emails sent for the period regardless of business hours.' headerClass: has-tooltip - field: messages_sent_replies_percent label: '% Replies Sent' sortable: true visible: true subheading: '0' meta: tooltip: 'The percentage of sent emails that were replies, regardless of business hours.' subheadingPercentage: 0 headerClass: has-tooltip - field: messages_sent_initial_percent label: '% New Emails Sent' sortable: true visible: true subheading: '0' meta: tooltip: 'The percentage of sent emails that were new emails (i.e. not a reply or a forward) regardless of business hours.' subheadingPercentage: 0 headerClass: has-tooltip - field: messages_sent_forwards_percent label: '% Forwards Sent' sortable: true visible: true subheading: '0' meta: tooltip: 'The percentage of sent emails that were emails that were forwards regardless of business hours.' subheadingPercentage: 0 headerClass: has-tooltip - field: messages_sent_follow_ups_percent label: '% Follow-Ups Sent' sortable: true visible: true subheading: '0' meta: tooltip: 'The percentage of sent emails that were emails that were follow-ups regardless of business hours.' subheadingPercentage: 0 headerClass: has-tooltip data: - name: robert@timetoreply.com messages_received_count: display: 0 spark: 'Tue 24th Dec': 0 'Wed 25th Dec': 0 'Thu 26th Dec': 0 'Fri 27th Dec': 0 'Sat 28th Dec': 0 'Sun 29th Dec': 0 'Mon 30th Dec': 0 'Tue 31st Dec': 0 'Wed 1st Jan': 0 messages_sent_count: display: 0 spark: 'Tue 24th Dec': 0 'Wed 25th Dec': 0 'Thu 26th Dec': 0 'Fri 27th Dec': 0 'Sat 28th Dec': 0 'Sun 29th Dec': 0 'Mon 30th Dec': 0 'Tue 31st Dec': 0 'Wed 1st Jan': 0 messages_sent_replies_percent: display: 0 percentage: 0 messages_sent_initial_percent: display: 0 percentage: 0 messages_sent_forwards_percent: display: 0 percentage: 0 messages_sent_follow_ups_percent: display: 0 percentage: 0 - name: robert+inactive@timetoreply.com messages_received_count: display: 0 spark: 'Tue 24th Dec': 0 'Wed 25th Dec': 0 'Thu 26th Dec': 0 'Fri 27th Dec': 0 'Sat 28th Dec': 0 'Sun 29th Dec': 0 'Mon 30th Dec': 0 'Tue 31st Dec': 0 'Wed 1st Jan': 0 messages_sent_count: display: 0 spark: 'Tue 24th Dec': 0 'Wed 25th Dec': 0 'Thu 26th Dec': 0 'Fri 27th Dec': 0 'Sat 28th Dec': 0 'Sun 29th Dec': 0 'Mon 30th Dec': 0 'Tue 31st Dec': 0 'Wed 1st Jan': 0 messages_sent_replies_percent: display: 0 percentage: 0 messages_sent_initial_percent: display: 0 percentage: 0 messages_sent_forwards_percent: display: 0 percentage: 0 messages_sent_follow_ups_percent: display: 0 percentage: 0 default_sort: - messages_sent_count - desc default_sort_direction: desc loading: false per_page: 2 total: 12 page: 1 activity: columns: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: first_activity label: 'Time of First Activity' sortable: true visible: true meta: tooltip: "The time that the first email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)" headerClass: has-tooltip - field: last_activity label: 'Time of Last Activity' sortable: true visible: true meta: tooltip: "The time that the last email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)" headerClass: has-tooltip - field: in_business_hours label: 'Sent Within Business Hours' sortable: true visible: true meta: tooltip: "The total number of emails that were sent during business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)" subheadingPercentage: 0 headerClass: has-tooltip - field: out_business_hours label: 'Sent Outside Business Hours' sortable: true visible: true meta: tooltip: "The total number of emails that were sent outside business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)" subheadingPercentage: 0 headerClass: has-tooltip - field: received_per_hour label: 'Average Emails Received Per Hour' sortable: true visible: true subheading: '0' meta: tooltip: 'The average number of emails that were received by the mailbox per hour (ignoring business hours) for the date you are viewing the report.' headerClass: has-tooltip - field: sent_per_hour label: 'Average Emails Sent Per Hour' sortable: true visible: true subheading: '0' meta: tooltip: 'The average number of emails that were sent by the mailbox per hour (ignoring business hours) for the date you are viewing the report.' headerClass: has-tooltip data: - name: us-support@timetoreply.com first_activity: N/A last_activity: N/A in_business_hours: display: 0 percentage: 0 out_business_hours: display: 0 percentage: 0 received_per_hour: '0' sent_per_hour: '0' - name: g.wunsch@timetoreply.com first_activity: N/A last_activity: N/A in_business_hours: display: 0 percentage: 0 out_business_hours: display: 0 percentage: 0 received_per_hour: '0' sent_per_hour: '0' default_sort: - first_activity - desc default_sort_direction: desc loading: false per_page: 2 total: 12 page: 1 conversations: columns: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: threads_count label: Conversations sortable: true visible: true subheading: '0' meta: tooltip: 'The total number of conversations (or email threads) that each mailbox was part of for the date range you are viewing. A conversation is a group of emails received and sent that all form part of the same thread.' headerClass: has-tooltip - field: threads_inbound label: 'Inbound Conversations' sortable: true visible: true subheading: '0' meta: tooltip: 'The number of conversations that were started by someone outside of your company, i.e. the first email in the conversation was from someone outside of your company.' subheadingPercentage: 0 headerClass: has-tooltip - field: threads_outbound label: 'Outbound Conversations' sortable: true visible: true subheading: '0' meta: tooltip: 'The number of conversations that were started by someone in your company, i.e. the first email in the conversation was from someone inside of your company to someone external to your company.' subheadingPercentage: 0 headerClass: has-tooltip - field: threads_internal label: 'Internal Conversations' sortable: true visible: true subheading: '0' meta: tooltip: 'The number of conversations where all participants have been in your company.' subheadingPercentage: 0 headerClass: has-tooltip - field: threads_await_agent label: 'Conversations waiting for a reply' sortable: true visible: true subheading: '0' meta: tooltip: 'The last email was from someone external, so the ball''s in your court to reply. For better accuracy, this should be used in conjunction with our "close conversations" function that allows you to mark conversations that have been completed or no longer require a reply as "closed".' subheadingPercentage: 0 headerClass: has-tooltip cellClass: has-background-white-ter - field: threads_closed label: 'Conversations closed' sortable: true visible: true subheading: '0' meta: tooltip: 'The number of conversations that the mailbox that you are viewing has been part of that have been marked as "closed" using our "close conversations" functionality. You can find this under TOOLS > SETTINGS > COMPANY > CLOSE CONVERSATION SETTINGS' subheadingPercentage: 0 headerClass: has-tooltip cellClass: has-background-white-ter data: - name: robert@timetoreply.com threads_count: 0 threads_inbound: display: 0 percentage: 0 threads_outbound: display: 0 percentage: 0 threads_internal: display: 0 percentage: 0 threads_await_agent: display: 0 percentage: 0 threads_closed: display: 0 percentage: 0 - name: robert+inactive@timetoreply.com threads_count: 0 threads_inbound: display: 0 percentage: 0 threads_outbound: display: 0 percentage: 0 threads_internal: display: 0 percentage: 0 threads_await_agent: display: 0 percentage: 0 threads_closed: display: 0 percentage: 0 default_sort: - threads_count - desc default_sort_direction: desc loading: false per_page: 2 total: 12 page: 1 average_reply_times: columns: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: initialTTR7Days label: '7 day avg. First Reply Time' centered: true sortable: true visible: true subheading: N/A meta: tooltip: 'This is your average First Reply time for the last 7 days prior to the date you have selected for the report.' headerClass: has-tooltip - field: initialTTR label: 'Current avg. First Reply Time' centered: true sortable: true visible: true subheading: N/A meta: hasComparison: true tooltip: 'The average First Reply Time is the average time it takes to reply to the first email in a new email conversation. It only looks at the first reply that goes back to the conversation starter, the first "from". This average takes business hours into account and only calculates the time that has elapsed during business hours when calculating the average.' headerClass: has-tooltip - field: overallTTR7Days label: '7 days avg. Overall Reply Time' centered: true sortable: true visible: true subheading: N/A meta: tooltip: 'This is your average overall reply time for the last 7 days prior to the date you have selected for this report.' headerClass: has-tooltip - field: overallTTR label: 'Current avg. Overall Reply Time' centered: true sortable: true visible: true subheading: N/A meta: hasComparison: true tooltip: 'The average Overall Reply Time is the average time it takes to reply to any email. First and all subsequent replies are included in the avg. Overall Reply Time. This average takes business hours into account, and only calculates the time that has elapsed during business hours when calculating the average.' headerClass: has-tooltip data: - name: robert@timetoreply.com initialTTR7Days: N/A initialTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true overallTTR7Days: N/A overallTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true - name: robert+inactive@timetoreply.com initialTTR7Days: N/A initialTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true overallTTR7Days: N/A overallTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true default_sort: - initialTTR - desc default_sort_direction: asc loading: false per_page: 2 total: 12 page: 1 responsiveness: columns: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: replies_count label: 'Replies Sent' sortable: true visible: true subheading: '0' meta: tooltip: 'The total replies that were sent (used to calculate reply times), regardless of business hours.' headerClass: has-tooltip - field: replies_under_1800 label: 'Replies under 30m:0s' sortable: true visible: true subheading: N/A meta: tooltip: 'Percentage of replies that happened in under 30m:0s (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip - field: replies_under_3600 label: 'Replies under 1h:0m' sortable: true visible: true subheading: N/A meta: tooltip: 'Percentage of replies that happened in under 1h:0m (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip - field: replies_under_7200 label: 'Replies under 2h:0m' sortable: true visible: true subheading: N/A meta: tooltip: 'Percentage of replies that happened in under 2h:0m (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip - field: replies_under_14400 label: 'Replies under 4h:0m' sortable: true visible: true subheading: N/A meta: tooltip: 'Percentage of replies that happened in under 4h:0m (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip data: - name: robert@timetoreply.com replies_count: 0 replies_under_1800: display: 0 percentage: 0 replies_under_3600: display: 0 percentage: 0 replies_under_7200: display: 0 percentage: 0 replies_under_14400: display: 0 percentage: 0 - name: robert+inactive@timetoreply.com replies_count: 0 replies_under_1800: display: 0 percentage: 0 replies_under_3600: display: 0 percentage: 0 replies_under_7200: display: 0 percentage: 0 replies_under_14400: display: 0 percentage: 0 default_sort: - replies_under_7200 - desc default_sort_direction: desc loading: false per_page: 2 total: 12 page: 1 stats: threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_replies_from_agents: 0 have_no_replies_from_agents: 0 completionRatio: ratio: 0 numerator: null denominator: null handledRate: rate: 0 numerator: null denominator: null top_labels: '' messages_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 labels: total: 0 list: [] messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 avg_wait: N/A avg_wait_raw: 0 avg_first_wait: N/A avg_first_wait_raw: 0 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A dailyStats: [] type: stats page: 1 total: 12 args: model: icon: building id: null model_type: Internal name: 'My Company' value: 'My Company' modelCom: id: 1 name: 'Top Revenue Customers' email_usernames: - 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schumm.biz - frami.com - treutel.info - schumm.com - lind.com - goldner.info - becker.net - rolfson.com - mante.com - schamberger.info - cremin.biz - kemmer.com - connelly.com - bauch.biz - dach.net - dickens.biz - harber.com - abbott.com - jacobi.com - mante.net - swift.com - welch.net - senger.net - greenfelder.biz - marks.com - pfeffer.biz - mueller.com - jones.com - grimes.com - walsh.com - klein.com - kihn.org - stark.com - pollich.org - marquardt.com - weber.info - kemmer.net - armstrong.info - farrell.net - doyle.com - nicolas.info - jacobson.org - kerluke.com - leuschke.com - hahn.com - hyatt.com - langosh.com - stokes.info - heathcote.com - friesen.biz - schaefer.org - greenholt.net - ryan.com - kertzmann.biz - turcotte.com - smith.org - bailey.com - orn.net - wyman.com - hyatt.net - mante.org - nicolas.org model_type: 'Contact Group' icon: user-friends properties: email_volumes: type: object properties: columns: type: array example: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: messages_received_count label: 'Emails Received' sortable: true visible: true subheading: '0' meta: hasSpark: true tooltip: 'The total number of emails received for this period, regardless of business hours.' headerClass: has-tooltip - field: messages_sent_count label: 'Emails Sent' sortable: true visible: true subheading: '0' meta: hasSpark: true tooltip: 'The total number of emails sent for the period regardless of business hours.' headerClass: has-tooltip - field: messages_sent_replies_percent label: '% Replies Sent' sortable: true visible: true subheading: '0' meta: tooltip: 'The percentage of sent emails that were replies, regardless of business hours.' subheadingPercentage: 0 headerClass: has-tooltip - field: messages_sent_initial_percent label: '% New Emails Sent' sortable: true visible: true subheading: '0' meta: tooltip: 'The percentage of sent emails that were new emails (i.e. not a reply or a forward) regardless of business hours.' subheadingPercentage: 0 headerClass: has-tooltip - field: messages_sent_forwards_percent label: '% Forwards Sent' sortable: true visible: true subheading: '0' meta: tooltip: 'The percentage of sent emails that were emails that were forwards regardless of business hours.' subheadingPercentage: 0 headerClass: has-tooltip - field: messages_sent_follow_ups_percent label: '% Follow-Ups Sent' sortable: true visible: true subheading: '0' meta: tooltip: 'The percentage of sent emails that were emails that were follow-ups regardless of business hours.' subheadingPercentage: 0 headerClass: has-tooltip items: type: object properties: field: type: string example: name label: type: string example: Mailbox sortable: type: boolean example: true visible: type: boolean example: true subheading: type: string example: 'Overall:' meta: type: object properties: hasEmails: type: boolean example: true tooltip: type: string example: "These are the email accounts you're currently tracking." headerClass: type: string example: has-tooltip data: type: array example: - name: robert@timetoreply.com messages_received_count: display: 0 spark: 'Tue 24th Dec': 0 'Wed 25th Dec': 0 'Thu 26th Dec': 0 'Fri 27th Dec': 0 'Sat 28th Dec': 0 'Sun 29th Dec': 0 'Mon 30th Dec': 0 'Tue 31st Dec': 0 'Wed 1st Jan': 0 messages_sent_count: display: 0 spark: 'Tue 24th Dec': 0 'Wed 25th Dec': 0 'Thu 26th Dec': 0 'Fri 27th Dec': 0 'Sat 28th Dec': 0 'Sun 29th Dec': 0 'Mon 30th Dec': 0 'Tue 31st Dec': 0 'Wed 1st Jan': 0 messages_sent_replies_percent: display: 0 percentage: 0 messages_sent_initial_percent: display: 0 percentage: 0 messages_sent_forwards_percent: display: 0 percentage: 0 messages_sent_follow_ups_percent: display: 0 percentage: 0 - name: robert+inactive@timetoreply.com messages_received_count: display: 0 spark: 'Tue 24th Dec': 0 'Wed 25th Dec': 0 'Thu 26th Dec': 0 'Fri 27th Dec': 0 'Sat 28th Dec': 0 'Sun 29th Dec': 0 'Mon 30th Dec': 0 'Tue 31st Dec': 0 'Wed 1st Jan': 0 messages_sent_count: display: 0 spark: 'Tue 24th Dec': 0 'Wed 25th Dec': 0 'Thu 26th Dec': 0 'Fri 27th Dec': 0 'Sat 28th Dec': 0 'Sun 29th Dec': 0 'Mon 30th Dec': 0 'Tue 31st Dec': 0 'Wed 1st Jan': 0 messages_sent_replies_percent: display: 0 percentage: 0 messages_sent_initial_percent: display: 0 percentage: 0 messages_sent_forwards_percent: display: 0 percentage: 0 messages_sent_follow_ups_percent: display: 0 percentage: 0 items: type: object properties: name: type: string example: robert@timetoreply.com messages_received_count: type: object properties: display: type: integer example: 0 spark: type: object properties: 'Tue 24th Dec': type: integer example: 0 'Wed 25th Dec': type: integer example: 0 'Thu 26th Dec': type: integer example: 0 'Fri 27th Dec': type: integer example: 0 'Sat 28th Dec': type: integer example: 0 'Sun 29th Dec': type: integer example: 0 'Mon 30th Dec': type: integer example: 0 'Tue 31st Dec': type: integer example: 0 'Wed 1st Jan': type: integer example: 0 messages_sent_count: type: object properties: display: type: integer example: 0 spark: type: object properties: 'Tue 24th Dec': type: integer example: 0 'Wed 25th Dec': type: integer example: 0 'Thu 26th Dec': type: integer example: 0 'Fri 27th Dec': type: integer example: 0 'Sat 28th Dec': type: integer example: 0 'Sun 29th Dec': type: integer example: 0 'Mon 30th Dec': type: integer example: 0 'Tue 31st Dec': type: integer example: 0 'Wed 1st Jan': type: integer example: 0 messages_sent_replies_percent: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 messages_sent_initial_percent: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 messages_sent_forwards_percent: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 messages_sent_follow_ups_percent: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 default_sort: type: array example: - messages_sent_count - desc items: type: string default_sort_direction: type: string example: desc loading: type: boolean example: false per_page: type: integer example: 2 total: type: integer example: 12 page: type: integer example: 1 activity: type: object properties: columns: type: array example: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: first_activity label: 'Time of First Activity' sortable: true visible: true meta: tooltip: "The time that the first email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)" headerClass: has-tooltip - field: last_activity label: 'Time of Last Activity' sortable: true visible: true meta: tooltip: "The time that the last email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)" headerClass: has-tooltip - field: in_business_hours label: 'Sent Within Business Hours' sortable: true visible: true meta: tooltip: "The total number of emails that were sent during business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)" subheadingPercentage: 0 headerClass: has-tooltip - field: out_business_hours label: 'Sent Outside Business Hours' sortable: true visible: true meta: tooltip: "The total number of emails that were sent outside business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)" subheadingPercentage: 0 headerClass: has-tooltip - field: received_per_hour label: 'Average Emails Received Per Hour' sortable: true visible: true subheading: '0' meta: tooltip: 'The average number of emails that were received by the mailbox per hour (ignoring business hours) for the date you are viewing the report.' headerClass: has-tooltip - field: sent_per_hour label: 'Average Emails Sent Per Hour' sortable: true visible: true subheading: '0' meta: tooltip: 'The average number of emails that were sent by the mailbox per hour (ignoring business hours) for the date you are viewing the report.' headerClass: has-tooltip items: type: object properties: field: type: string example: name label: type: string example: Mailbox sortable: type: boolean example: true visible: type: boolean example: true subheading: type: string example: 'Overall:' meta: type: object properties: hasEmails: type: boolean example: true tooltip: type: string example: "These are the email accounts you're currently tracking." headerClass: type: string example: has-tooltip data: type: array example: - name: us-support@timetoreply.com first_activity: N/A last_activity: N/A in_business_hours: display: 0 percentage: 0 out_business_hours: display: 0 percentage: 0 received_per_hour: '0' sent_per_hour: '0' - name: g.wunsch@timetoreply.com first_activity: N/A last_activity: N/A in_business_hours: display: 0 percentage: 0 out_business_hours: display: 0 percentage: 0 received_per_hour: '0' sent_per_hour: '0' items: type: object properties: name: type: string example: us-support@timetoreply.com first_activity: type: string example: N/A last_activity: type: string example: N/A in_business_hours: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 out_business_hours: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 received_per_hour: type: string example: '0' sent_per_hour: type: string example: '0' default_sort: type: array example: - first_activity - desc items: type: string default_sort_direction: type: string example: desc loading: type: boolean example: false per_page: type: integer example: 2 total: type: integer example: 12 page: type: integer example: 1 conversations: type: object properties: columns: type: array example: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: threads_count label: Conversations sortable: true visible: true subheading: '0' meta: tooltip: 'The total number of conversations (or email threads) that each mailbox was part of for the date range you are viewing. A conversation is a group of emails received and sent that all form part of the same thread.' headerClass: has-tooltip - field: threads_inbound label: 'Inbound Conversations' sortable: true visible: true subheading: '0' meta: tooltip: 'The number of conversations that were started by someone outside of your company, i.e. the first email in the conversation was from someone outside of your company.' subheadingPercentage: 0 headerClass: has-tooltip - field: threads_outbound label: 'Outbound Conversations' sortable: true visible: true subheading: '0' meta: tooltip: 'The number of conversations that were started by someone in your company, i.e. the first email in the conversation was from someone inside of your company to someone external to your company.' subheadingPercentage: 0 headerClass: has-tooltip - field: threads_internal label: 'Internal Conversations' sortable: true visible: true subheading: '0' meta: tooltip: 'The number of conversations where all participants have been in your company.' subheadingPercentage: 0 headerClass: has-tooltip - field: threads_await_agent label: 'Conversations waiting for a reply' sortable: true visible: true subheading: '0' meta: tooltip: 'The last email was from someone external, so the ball''s in your court to reply. For better accuracy, this should be used in conjunction with our "close conversations" function that allows you to mark conversations that have been completed or no longer require a reply as "closed".' subheadingPercentage: 0 headerClass: has-tooltip cellClass: has-background-white-ter - field: threads_closed label: 'Conversations closed' sortable: true visible: true subheading: '0' meta: tooltip: 'The number of conversations that the mailbox that you are viewing has been part of that have been marked as "closed" using our "close conversations" functionality. You can find this under TOOLS > SETTINGS > COMPANY > CLOSE CONVERSATION SETTINGS' subheadingPercentage: 0 headerClass: has-tooltip cellClass: has-background-white-ter items: type: object properties: field: type: string example: name label: type: string example: Mailbox sortable: type: boolean example: true visible: type: boolean example: true subheading: type: string example: 'Overall:' meta: type: object properties: hasEmails: type: boolean example: true tooltip: type: string example: "These are the email accounts you're currently tracking." headerClass: type: string example: has-tooltip data: type: array example: - name: robert@timetoreply.com threads_count: 0 threads_inbound: display: 0 percentage: 0 threads_outbound: display: 0 percentage: 0 threads_internal: display: 0 percentage: 0 threads_await_agent: display: 0 percentage: 0 threads_closed: display: 0 percentage: 0 - name: robert+inactive@timetoreply.com threads_count: 0 threads_inbound: display: 0 percentage: 0 threads_outbound: display: 0 percentage: 0 threads_internal: display: 0 percentage: 0 threads_await_agent: display: 0 percentage: 0 threads_closed: display: 0 percentage: 0 items: type: object properties: name: type: string example: robert@timetoreply.com threads_count: type: integer example: 0 threads_inbound: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 threads_outbound: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 threads_internal: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 threads_await_agent: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 threads_closed: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 default_sort: type: array example: - threads_count - desc items: type: string default_sort_direction: type: string example: desc loading: type: boolean example: false per_page: type: integer example: 2 total: type: integer example: 12 page: type: integer example: 1 average_reply_times: type: object properties: columns: type: array example: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: initialTTR7Days label: '7 day avg. First Reply Time' centered: true sortable: true visible: true subheading: N/A meta: tooltip: 'This is your average First Reply time for the last 7 days prior to the date you have selected for the report.' headerClass: has-tooltip - field: initialTTR label: 'Current avg. First Reply Time' centered: true sortable: true visible: true subheading: N/A meta: hasComparison: true tooltip: 'The average First Reply Time is the average time it takes to reply to the first email in a new email conversation. It only looks at the first reply that goes back to the conversation starter, the first "from". This average takes business hours into account and only calculates the time that has elapsed during business hours when calculating the average.' headerClass: has-tooltip - field: overallTTR7Days label: '7 days avg. Overall Reply Time' centered: true sortable: true visible: true subheading: N/A meta: tooltip: 'This is your average overall reply time for the last 7 days prior to the date you have selected for this report.' headerClass: has-tooltip - field: overallTTR label: 'Current avg. Overall Reply Time' centered: true sortable: true visible: true subheading: N/A meta: hasComparison: true tooltip: 'The average Overall Reply Time is the average time it takes to reply to any email. First and all subsequent replies are included in the avg. Overall Reply Time. This average takes business hours into account, and only calculates the time that has elapsed during business hours when calculating the average.' headerClass: has-tooltip items: type: object properties: field: type: string example: name label: type: string example: Mailbox sortable: type: boolean example: true visible: type: boolean example: true subheading: type: string example: 'Overall:' meta: type: object properties: hasEmails: type: boolean example: true tooltip: type: string example: "These are the email accounts you're currently tracking." headerClass: type: string example: has-tooltip data: type: array example: - name: robert@timetoreply.com initialTTR7Days: N/A initialTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true overallTTR7Days: N/A overallTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true - name: robert+inactive@timetoreply.com initialTTR7Days: N/A initialTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true overallTTR7Days: N/A overallTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true items: type: object properties: name: type: string example: robert@timetoreply.com initialTTR7Days: type: string example: N/A initialTTR: type: object properties: display: type: string example: N/A comparison: type: object properties: value: type: string example: N/A improved: type: boolean example: true separatedColumns: type: boolean example: true overallTTR7Days: type: string example: N/A overallTTR: type: object properties: display: type: string example: N/A comparison: type: object properties: value: type: string example: N/A improved: type: boolean example: true separatedColumns: type: boolean example: true default_sort: type: array example: - initialTTR - desc items: type: string default_sort_direction: type: string example: asc loading: type: boolean example: false per_page: type: integer example: 2 total: type: integer example: 12 page: type: integer example: 1 responsiveness: type: object properties: columns: type: array example: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: replies_count label: 'Replies Sent' sortable: true visible: true subheading: '0' meta: tooltip: 'The total replies that were sent (used to calculate reply times), regardless of business hours.' headerClass: has-tooltip - field: replies_under_1800 label: 'Replies under 30m:0s' sortable: true visible: true subheading: N/A meta: tooltip: 'Percentage of replies that happened in under 30m:0s (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip - field: replies_under_3600 label: 'Replies under 1h:0m' sortable: true visible: true subheading: N/A meta: tooltip: 'Percentage of replies that happened in under 1h:0m (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip - field: replies_under_7200 label: 'Replies under 2h:0m' sortable: true visible: true subheading: N/A meta: tooltip: 'Percentage of replies that happened in under 2h:0m (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip - field: replies_under_14400 label: 'Replies under 4h:0m' sortable: true visible: true subheading: N/A meta: tooltip: 'Percentage of replies that happened in under 4h:0m (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip items: type: object properties: field: type: string example: name label: type: string example: Mailbox sortable: type: boolean example: true visible: type: boolean example: true subheading: type: string example: 'Overall:' meta: type: object properties: hasEmails: type: boolean example: true tooltip: type: string example: "These are the email accounts you're currently tracking." headerClass: type: string example: has-tooltip data: type: array example: - name: robert@timetoreply.com replies_count: 0 replies_under_1800: display: 0 percentage: 0 replies_under_3600: display: 0 percentage: 0 replies_under_7200: display: 0 percentage: 0 replies_under_14400: display: 0 percentage: 0 - name: robert+inactive@timetoreply.com replies_count: 0 replies_under_1800: display: 0 percentage: 0 replies_under_3600: display: 0 percentage: 0 replies_under_7200: display: 0 percentage: 0 replies_under_14400: display: 0 percentage: 0 items: type: object properties: name: type: string example: robert@timetoreply.com replies_count: type: integer example: 0 replies_under_1800: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 replies_under_3600: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 replies_under_7200: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 replies_under_14400: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 default_sort: type: array example: - replies_under_7200 - desc items: type: string default_sort_direction: type: string example: desc loading: type: boolean example: false per_page: type: integer example: 2 total: type: integer example: 12 page: type: integer example: 1 stats: type: object properties: threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_replies_from_agents: type: integer example: 0 have_no_replies_from_agents: type: integer example: 0 completionRatio: type: object properties: ratio: type: integer example: 0 numerator: type: string example: null denominator: type: string example: null handledRate: type: object properties: rate: type: integer example: 0 numerator: type: string example: null denominator: type: string example: null top_labels: type: string example: '' messages_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 0 messages_received_per_conversations_avg: type: integer example: 0 labels: type: object properties: total: type: integer example: 0 list: type: array example: [] messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 avg_wait: type: string example: N/A avg_wait_raw: type: integer example: 0 avg_first_wait: type: string example: N/A avg_first_wait_raw: type: integer example: 0 sent: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A dailyStats: type: array example: [] type: type: string example: stats page: type: integer example: 1 total: type: integer example: 12 args: type: object properties: model: type: object properties: icon: type: string example: building id: type: string example: null model_type: type: string example: Internal name: type: string example: 'My Company' value: type: string example: 'My Company' modelCom: type: object properties: id: type: integer example: 1 name: type: string example: 'Top Revenue Customers' email_usernames: type: array example: - towne.delbert@koelpin.com - weissnat.karlie@auer.biz - thea82@emard.info - walter.anjali@miller.com - wilkinson.general@muller.net - yhuel@spencer.com - zoe63@ullrich.info - cristal41@moore.info - finn82@hermann.com - candida86@schinner.info - rosenbaum.marion@becker.org - kenny70@pfeffer.com - timmy80@satterfield.biz - marlee.spencer@johnston.com - littel.deon@gorczany.com - victoria22@doyle.com - morissette.antonio@rice.com - agnes.effertz@blick.org - adelbert.hills@kautzer.net - metz.keegan@kohler.info - joseph00@lubowitz.com - oberbrunner.brook@cummerata.com - osvaldo.ohara@reinger.com - erin.harris@borer.net - rex77@mcdermott.com - hvolkman@tremblay.com - tyshawn.mclaughlin@wehner.com - annabelle03@rice.com - cheyenne26@corkery.org - kautzer.meaghan@rodriguez.com - carter23@mohr.com - antone20@bogan.com - lorenza39@jerde.com - darwin34@koss.com - nova.wolf@ratke.com - mdaugherty@cole.biz - xrobel@kunde.info - aemmerich@sanford.com - closed@timetoreply.com - gsatterfield@hessel.com - heathcote.julian@russel.net - jazmyn.wyman@abbott.com - immanuel74@harber.com - streich.agustina@jakubowski.info - kbartoletti@dicki.biz - tklocko@jacobs.biz - dovie31@quitzon.com - kurtis72@mcglynn.biz - stehr.wava@kemmer.com - felicita.murray@bergstrom.com - froberts@kuhlman.com - glennie.will@collins.info - qvandervort@vandervort.com - liliane43@koch.com - taurean.wisozk@weissnat.com - simonis.layne@pacocha.com - wyman.ahmad@wilderman.net - skuhic@okeefe.biz - pink.watsica@kirlin.com - heathcote.gaylord@feest.org - myles.bergnaum@reinger.net - kip.hamill@schaden.net - marietta.rodriguez@moen.net - jeromy35@kshlerin.com - anderson.magali@ledner.com - earnestine.gulgowski@bode.com - manuel.hudson@vandervort.com - mertz.dejah@parisian.org - lkirlin@lowe.com - camron.miller@kutch.com - schneider.madge@armstrong.com - mcdermott.heather@bode.com - blanda.danielle@weissnat.info - misael.reichel@pfeffer.com - amos55@boehm.com - kaya82@wisoky.info - ghill@blick.com - wlueilwitz@ullrich.com - noemi76@reichert.com - meghan39@effertz.org - omarvin@rippin.com - edach@parker.com - kbreitenberg@hackett.info - jay30@mohr.net - isai14@roob.org - schmitt.albert@gmail.com - jazmin40@dibbert.com - christa.wiza@hettinger.biz - spencer.eloy@rau.net - hhane@sanford.net - hnitzsche@jerde.com - kpowlowski@nitzsche.info - istroman@barrows.com - welch.gladyce@goodwin.net - kromaguera@wisoky.com - cwilderman@hilpert.com - moriah.dietrich@lakin.com - bart.moore@witting.com - berry.jacobi@reynolds.net - rempel.jordon@hills.com - dickens.emie@mclaughlin.biz - michale.gleichner@jacobson.info - steuber.jerel@rolfson.com - elvera.lebsack@lynch.com - elody.nienow@erdman.info - tromp.jordon@maggio.com - ugoldner@pouros.com - xdurgan@swaniawski.com - jschroeder@armstrong.com - kathryn.simonis@swift.org - santina22@reilly.com - erdman.shaina@hintz.com - bridgette.funk@torp.com - coralie20@gutkowski.com - ekrajcik@okuneva.com - gislason.christopher@schaefer.info - gavin91@kirlin.com - xhauck@bechtelar.com - willis76@stroman.biz - mhill@klocko.com - genoveva99@eichmann.info - xrunolfsdottir@kshlerin.org - corrine79@yahoo.com - evan.mccullough@hahn.com - bwhite@gottlieb.com - bettie62@toy.com - bcollier@crona.org - denesik.kenna@yahoo.com - mclaughlin.marisa@hills.net - onolan@purdy.info - gibson.valentine@jenkins.com - jast.bradly@hickle.biz - lisette.dooley@yahoo.com - tbernhard@lehner.com - abbott.miracle@hoppe.org - joanny28@stamm.com - nader.pasquale@fadel.com - yschoen@windler.com - luna.dickens@prohaska.com - adrianna93@schultz.com - chasity85@stracke.com - brogahn@runte.com - rubye13@volkman.org - reese38@kub.info - cleta.dietrich@heidenreich.com - cole.murphy@greenfelder.com - dshanahan@swift.com - hartmann.josefa@hermiston.com - marjolaine96@schowalter.com - cynthia36@maggio.com - shanel18@hotmail.com - eliane97@ortiz.biz - gust13@kertzmann.info - powlowski.giovanny@borer.net - jensen.kuhn@kiehn.com - cordell.kling@armstrong.com - astark@herman.com - gromaguera@herzog.com - bernadette.ferry@haley.org - alexandro88@jacobs.org - inolan@gulgowski.org - cassin.jeffrey@schoen.info - dariana17@feil.biz - alexandrine59@nitzsche.org - frederique83@kozey.com - winifred31@bauch.org - rath.maegan@lueilwitz.com - qtoy@prosacco.com - wyost@gmail.com - savanna58@runolfsson.com - tcummerata@dach.com - meagan.champlin@orn.com - rwisozk@dietrich.biz - hilton68@dare.com - goodwin.kaci@goldner.com - minerva47@willms.net - williamson.sydni@schaden.com - koss.daisy@hudson.com - maggio.hollie@schaefer.com - stehr.kennedy@feil.com - feeney.garett@runte.com - madisyn33@wilkinson.com - nlang@lehner.com - hilton.okeefe@spinka.com - brandy50@gmail.com - labadie.graciela@mosciski.com - xmertz@stroman.org - cielo.strosin@bode.com - emante@yahoo.com - reva.lueilwitz@heaney.biz - mueller.hyman@satterfield.com - orn.enola@lowe.com - cprohaska@cartwright.net - igorczany@kling.com - abe.nicolas@yahoo.com - tanner.kuhic@little.org - reinhold.lynch@stokes.org - eernser@bailey.com - dickens.nicola@johnston.com - boyer.daphney@goyette.com - predovic.antonette@parker.net - benny.trantow@ortiz.com - emmett63@hotmail.com - elizabeth.zulauf@hotmail.com - franecki.bradford@altenwerth.info - hudson.bennie@berge.com - dooley.breanna@stamm.org - sigrid.kovacek@baumbach.com - arno09@schumm.com - charley36@hills.net - ratke.summer@monahan.org - orlo41@gmail.com - ellie25@hotmail.com - jovani23@rogahn.net - berge.clarissa@ledner.net - columbus71@zulauf.biz - eve45@auer.com - stehr.emerson@jaskolski.com - terence.hudson@reichert.net - abbott.dawn@hotmail.com - rollin.douglas@murazik.com - heathcote.alvis@hotmail.com - qrobel@jakubowski.com - rogelio.streich@anderson.com - ullrich.ethelyn@shields.com - rath.tyshawn@feest.com - schinner.geo@harris.com - johnston.corine@yahoo.com - easter.heller@davis.org - vdeckow@wilkinson.info - qglover@hotmail.com - triston69@williamson.com - mstokes@mcclure.net - holly07@terry.com - helena.hessel@bernhard.com - wade62@hettinger.com - mohammad46@gmail.com - rose.mclaughlin@bauch.com - gabriella37@franecki.com - ngrant@konopelski.org - pkreiger@raynor.com - sherman33@lebsack.com - osinski.daryl@cummerata.net - wwiegand@barrows.info - mayert.adriel@rohan.org - fblock@hansen.org - schamberger.dusty@dickens.com - simonis.manley@bradtke.com - hschmidt@toy.com - karen.abshire@gmail.com - wkovacek@bogan.com - gregoria73@padberg.com - leola26@purdy.net - vschulist@nitzsche.info - xkessler@herman.biz - oschultz@lindgren.com - jacobs.elna@schumm.com - gleason.filomena@dickinson.com - vpaucek@raynor.org - kay07@smith.net - cordie96@yahoo.com - hwelch@gmail.com - broderick.mann@hotmail.com - rosamond.dietrich@torphy.com - ckuhic@yahoo.com - stroman.dimitri@walker.com - ozemlak@ledner.info - dkub@witting.com - rluettgen@veum.com - mayer.lue@prosacco.com - lorine.harvey@hotmail.com - dlindgren@hotmail.com - emery87@gmail.com - fletcher91@price.com - emard.clemmie@oberbrunner.org - davonte.armstrong@cronin.com - frami.zelda@beahan.biz - vkertzmann@langworth.com - wilderman.domenico@koch.com - antone67@wolf.net - shanon.robel@oconnell.com - qtoy@bashirian.com - pfeffer.sheldon@mayer.com - gaylord.eleonore@bruen.info - pasquale.weissnat@rice.com - akshlerin@breitenberg.com - romaguera.dalton@steuber.com - emmerich.brody@hauck.com - diana79@kuhic.com - joey.kohler@gmail.com - karelle.greenholt@kuphal.com - vhegmann@eichmann.biz - theodora41@yahoo.com - walter.aisha@hotmail.com - cstehr@bauch.com - ross95@gmail.com - fschmeler@gmail.com - nquitzon@mcclure.com - florencio90@robel.com - stroman.christa@wyman.com - mona.feil@runolfsson.com - cynthia.hermann@gmail.com - cleta89@dubuque.com - jarrett.bernier@hyatt.org - kautzer.shawn@runolfsdottir.info items: type: string customer_domains: type: array example: - steuber.com - tillman.net - wiza.info - gislason.com - sawayn.com - kuhic.com - littel.net - rau.net - lehner.com - connelly.org - emard.com - stoltenberg.org - leffler.com - romaguera.com - gibson.com - kuphal.info - gmail.com - kovacek.com - deckow.biz - braun.biz - hammes.com - beer.org - lebsack.com - yahoo.com - green.com - kirlin.info - konopelski.info - oconner.com - ferry.com - kutch.com - quigley.com - walker.biz - hotmail.com - conn.com - oreilly.com - bechtelar.com - kozey.com - okuneva.com - strosin.org - denesik.com - goyette.com - padberg.com - pollich.com - miller.com - haag.com - schuster.com - von.com - williamson.com - grady.com - beier.org - volkman.net - rempel.com - lesch.biz - bernier.com - kessler.info - leannon.com - okon.com - murray.com - ebert.com - kovacek.net - reynolds.org - mcglynn.com - hickle.com - ortiz.biz - kshlerin.com - beer.com - lang.info - quitzon.biz - dooley.com - herzog.net - yost.info - oberbrunner.com - blick.org - lesch.com - wisozk.com - koss.com - schneider.com - goodwin.info - boyer.info - sipes.com - murphy.com - jacobs.biz - wiegand.biz - monahan.com - rath.net - abshire.com - dickens.com - dietrich.biz - hoeger.com - dietrich.com - fahey.com - gerlach.org - rodriguez.info - johns.com - kertzmann.com - cassin.org - mosciski.net - kuhn.info - quitzon.net - gusikowski.org - pfannerstill.net - jaskolski.com - dicki.com - walter.org - beahan.com - bernhard.com - quigley.org - moen.com - wilkinson.biz - hoppe.org - rogahn.net - sauer.com - stamm.com - schulist.info - watsica.com - schaefer.biz - senger.info - considine.com - kunze.com - bauch.com - stiedemann.org - weissnat.info - purdy.biz - ruecker.biz - jakubowski.net - stroman.com - ledner.com - ankunding.com - cormier.org - kilback.org - doyle.org - cremin.com - beier.com - pagac.com - weimann.net - veum.com - mann.info - huels.com - ward.com - marks.org - boyle.com - senger.biz - pacocha.info - lemke.com - gleichner.biz - wunsch.com - huel.org - mann.com - toy.net - spinka.com - rath.biz - nolan.com - hansen.com - lakin.info - moore.biz - volkman.com - wolff.com - grady.org - rosenbaum.com - wisoky.com - christiansen.net - mohr.net - rempel.biz - johnston.com - gutmann.net - glover.com - conn.org - schroeder.info - nitzsche.com - schultz.com - stanton.biz - connelly.info - blanda.com - okeefe.com - schmitt.biz - schumm.biz - frami.com - treutel.info - schumm.com - lind.com - goldner.info - becker.net - rolfson.com - mante.com - schamberger.info - cremin.biz - kemmer.com - connelly.com - bauch.biz - dach.net - dickens.biz - harber.com - abbott.com - jacobi.com - mante.net - swift.com - welch.net - senger.net - greenfelder.biz - marks.com - pfeffer.biz - mueller.com - jones.com - grimes.com - walsh.com - klein.com - kihn.org - stark.com - pollich.org - marquardt.com - weber.info - kemmer.net - armstrong.info - farrell.net - doyle.com - nicolas.info - jacobson.org - kerluke.com - leuschke.com - hahn.com - hyatt.com - langosh.com - stokes.info - heathcote.com - friesen.biz - schaefer.org - greenholt.net - ryan.com - kertzmann.biz - turcotte.com - smith.org - bailey.com - orn.net - wyman.com - hyatt.net - mante.org - nicolas.org items: type: string model_type: type: string example: 'Contact Group' icon: type: string example: user-friends tags: - Reports /api/reports/comparative: get: summary: 'Comparative - Report' operationId: comparativeReport description: 'Comparative Report Data' parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' nullable: false - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' nullable: false - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' nullable: false - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal nullable: false - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: false nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false nullable: false - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false nullable: false - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null nullable: false - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND nullable: false - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' nullable: false - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' nullable: false - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' nullable: false - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' nullable: false - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 nullable: false - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 nullable: false - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: 15 nullable: false - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 nullable: false - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: 15 nullable: false - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: replyTimePercentages: categories: - a.brekke@timetoreply.com - f.jacobi@timetoreply.com series: - name: 'Replies in under 30m:0s' data: - 100 - 88.89 index: 3 legendIndex: 0 stringKey: '30m:0s' - name: 'Replies in under 1h:0m' data: - 0 - 0 index: 2 legendIndex: 1 stringKey: '1h:0m' - name: 'Replies in under 2h:0m' data: - 0 - 0 index: 1 legendIndex: 2 stringKey: '2h:0m' - name: 'Replies in under 4h:0m' data: - 0 - 0 index: 0 legendIndex: 3 stringKey: '4h:0m' agentStats: initialTTR.raw: - name: a.brekke@timetoreply.com threads: total: 10 internal: 1 inbound: 7 outbound: 2 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 10 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 10 denominator: 10 top_labels: [] messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1.4 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 16 initial: 6 replies: 8 forward: 0 follow_up: 2 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 14 initial: 1 replies: 11 forward: 2 follow_up: 0 initial_replies: 6 dailyStats: [] overallTTR: friendly: '10m:3s' raw: 603 friendly_no_business: '13m:29s' raw_no_business: 809 deviation_friendly: '5m:39s' deviation_raw: 339 deviation_friendly_no_business: '5m:15s' deviation_raw_no_business: 315 median_friendly: '8m:13s' median_raw: 493 median_friendly_no_business: '11m:50s' median_raw_no_business: 710 consistency_score: 31.25% consistency_score_no_business: 55.66% percentileRanks: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 11 initialTTR: friendly: '13m:18s' raw: 798 friendly_no_business: '13m:18s' raw_no_business: 798 deviation_friendly: '3m:15s' deviation_raw: 195 deviation_friendly_no_business: '3m:15s' deviation_raw_no_business: 195 median_friendly: '9m:52s' median_raw: 592 median_friendly_no_business: '9m:52s' median_raw_no_business: 592 consistency_score: 67.16% consistency_score_no_business: 67.16% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 6 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:46m' raw: 10009 friendly_no_business: '6h:20m' raw_no_business: 22841 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.cormier@timetoreply.com threads: total: 6 internal: 0 inbound: 5 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 6 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 6 denominator: 6 top_labels: [] messages_per_conversations_avg: 2.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 7 initial: 4 replies: 2 forward: 0 follow_up: 1 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 6 initial: 1 replies: 3 forward: 2 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '8h:16m' raw: 29765 friendly_no_business: '24h:16m' raw_no_business: 87365 deviation_friendly: '3m:31s' deviation_raw: 211 deviation_friendly_no_business: '3m:31s' deviation_raw_no_business: 211 median_friendly: '17m:9s' median_raw: 1029 median_friendly_no_business: '17m:9s' median_raw_no_business: 1029 consistency_score: 79.48% consistency_score_no_business: 79.48% percentileRanks: - count: 0 key: '30m:0s' value: 66.67 - count: 0 key: '1h:0m' value: 66.67 - count: 0 key: '2h:0m' value: 66.67 - count: 0 key: '4h:0m' value: 66.67 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 3 initialTTR: friendly: '15m:23s' raw: 923 friendly_no_business: '15m:23s' raw_no_business: 923 deviation_friendly: '1m:46s' deviation_raw: 106 deviation_friendly_no_business: '1m:46s' deviation_raw_no_business: 106 median_friendly: '13m:37s' median_raw: 817 median_friendly_no_business: '13m:37s' median_raw_no_business: 817 consistency_score: 87.09% consistency_score_no_business: 87.09% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 3 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '4h:32m' raw: 16321 friendly_no_business: '12h:40m' raw_no_business: 45614 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 messages.received.count: - name: boggsterman@hotmail.com threads: total: 14 internal: 0 inbound: 13 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 14 denominator: 14 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 21 initial: 8 replies: 9 forward: 0 follow_up: 4 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 16 initial: 1 replies: 10 forward: 5 follow_up: 0 initial_replies: 9 dailyStats: [] overallTTR: friendly: '1h:2m' raw: 3766 friendly_no_business: '1h:2m' raw_no_business: 3766 deviation_friendly: '8m:37s' deviation_raw: 517 deviation_friendly_no_business: '8m:37s' deviation_raw_no_business: 517 median_friendly: '14m:42s' median_raw: 882 median_friendly_no_business: '14m:42s' median_raw_no_business: 882 consistency_score: 41.46% consistency_score_no_business: 41.46% percentileRanks: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 10 initialTTR: friendly: '1h:9m' raw: 4159 friendly_no_business: '1h:9m' raw_no_business: 4159 deviation_friendly: '12m:51s' deviation_raw: 771 deviation_friendly_no_business: '12m:51s' deviation_raw_no_business: 771 median_friendly: '22m:51s' median_raw: 1371 median_friendly_no_business: '22m:51s' median_raw_no_business: 1371 consistency_score: 43.75% consistency_score_no_business: 43.75% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 9 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:45m' raw: 6329 friendly_no_business: '2h:57m' raw_no_business: 10655 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: robert+inactive@timetoreply.com threads: total: 13 internal: 0 inbound: 10 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 13 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 13 denominator: 13 top_labels: [] messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.5 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 20 initial: 9 replies: 9 forward: 0 follow_up: 2 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 19 initial: 2 replies: 12 forward: 5 follow_up: 0 initial_replies: 10 dailyStats: [] overallTTR: friendly: '2h:42m' raw: 9771 friendly_no_business: '9h:46m' raw_no_business: 35202 deviation_friendly: '6m:34s' deviation_raw: 394 deviation_friendly_no_business: '6m:34s' deviation_raw_no_business: 394 median_friendly: '24m:53s' median_raw: 1493 median_friendly_no_business: '24m:53s' median_raw_no_business: 1493 consistency_score: 73.64% consistency_score_no_business: 73.64% percentileRanks: - count: 0 key: '30m:0s' value: 75 - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 12 initialTTR: friendly: '46m:8s' raw: 2768 friendly_no_business: '46m:8s' raw_no_business: 2768 deviation_friendly: '4m:27s' deviation_raw: 267 deviation_friendly_no_business: '4m:27s' deviation_raw_no_business: 267 median_friendly: '23m:58s' median_raw: 1438 median_friendly_no_business: '23m:58s' median_raw_no_business: 1438 consistency_score: 81.47% consistency_score_no_business: 81.47% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 10 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:29m' raw: 19799 friendly_no_business: '19h:6m' raw_no_business: 68765 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 messages.sent.replies: - name: robert+inactive@timetoreply.com threads: total: 13 internal: 0 inbound: 10 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 13 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 13 denominator: 13 top_labels: [] messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.5 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 20 initial: 9 replies: 9 forward: 0 follow_up: 2 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 19 initial: 2 replies: 12 forward: 5 follow_up: 0 initial_replies: 10 dailyStats: [] overallTTR: friendly: '2h:42m' raw: 9771 friendly_no_business: '9h:46m' raw_no_business: 35202 deviation_friendly: '6m:34s' deviation_raw: 394 deviation_friendly_no_business: '6m:34s' deviation_raw_no_business: 394 median_friendly: '24m:53s' median_raw: 1493 median_friendly_no_business: '24m:53s' median_raw_no_business: 1493 consistency_score: 73.64% consistency_score_no_business: 73.64% percentileRanks: - count: 0 key: '30m:0s' value: 75 - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 12 initialTTR: friendly: '46m:8s' raw: 2768 friendly_no_business: '46m:8s' raw_no_business: 2768 deviation_friendly: '4m:27s' deviation_raw: 267 deviation_friendly_no_business: '4m:27s' deviation_raw_no_business: 267 median_friendly: '23m:58s' median_raw: 1438 median_friendly_no_business: '23m:58s' median_raw_no_business: 1438 consistency_score: 81.47% consistency_score_no_business: 81.47% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 10 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:29m' raw: 19799 friendly_no_business: '19h:6m' raw_no_business: 68765 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: a.brekke@timetoreply.com threads: total: 10 internal: 1 inbound: 7 outbound: 2 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 10 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 10 denominator: 10 top_labels: [] messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1.4 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 16 initial: 6 replies: 8 forward: 0 follow_up: 2 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 14 initial: 1 replies: 11 forward: 2 follow_up: 0 initial_replies: 6 dailyStats: [] overallTTR: friendly: '10m:3s' raw: 603 friendly_no_business: '13m:29s' raw_no_business: 809 deviation_friendly: '5m:39s' deviation_raw: 339 deviation_friendly_no_business: '5m:15s' deviation_raw_no_business: 315 median_friendly: '8m:13s' median_raw: 493 median_friendly_no_business: '11m:50s' median_raw_no_business: 710 consistency_score: 31.25% consistency_score_no_business: 55.66% percentileRanks: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 11 initialTTR: friendly: '13m:18s' raw: 798 friendly_no_business: '13m:18s' raw_no_business: 798 deviation_friendly: '3m:15s' deviation_raw: 195 deviation_friendly_no_business: '3m:15s' deviation_raw_no_business: 195 median_friendly: '9m:52s' median_raw: 592 median_friendly_no_business: '9m:52s' median_raw_no_business: 592 consistency_score: 67.16% consistency_score_no_business: 67.16% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 6 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:46m' raw: 10009 friendly_no_business: '6h:20m' raw_no_business: 22841 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 messages.sent.count: - name: robert+inactive@timetoreply.com threads: total: 13 internal: 0 inbound: 10 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 13 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 13 denominator: 13 top_labels: [] messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.5 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 20 initial: 9 replies: 9 forward: 0 follow_up: 2 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 19 initial: 2 replies: 12 forward: 5 follow_up: 0 initial_replies: 10 dailyStats: [] overallTTR: friendly: '2h:42m' raw: 9771 friendly_no_business: '9h:46m' raw_no_business: 35202 deviation_friendly: '6m:34s' deviation_raw: 394 deviation_friendly_no_business: '6m:34s' deviation_raw_no_business: 394 median_friendly: '24m:53s' median_raw: 1493 median_friendly_no_business: '24m:53s' median_raw_no_business: 1493 consistency_score: 73.64% consistency_score_no_business: 73.64% percentileRanks: - count: 0 key: '30m:0s' value: 75 - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 12 initialTTR: friendly: '46m:8s' raw: 2768 friendly_no_business: '46m:8s' raw_no_business: 2768 deviation_friendly: '4m:27s' deviation_raw: 267 deviation_friendly_no_business: '4m:27s' deviation_raw_no_business: 267 median_friendly: '23m:58s' median_raw: 1438 median_friendly_no_business: '23m:58s' median_raw_no_business: 1438 consistency_score: 81.47% consistency_score_no_business: 81.47% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 10 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:29m' raw: 19799 friendly_no_business: '19h:6m' raw_no_business: 68765 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: boggsterman@hotmail.com threads: total: 14 internal: 0 inbound: 13 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 14 denominator: 14 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 21 initial: 8 replies: 9 forward: 0 follow_up: 4 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 16 initial: 1 replies: 10 forward: 5 follow_up: 0 initial_replies: 9 dailyStats: [] overallTTR: friendly: '1h:2m' raw: 3766 friendly_no_business: '1h:2m' raw_no_business: 3766 deviation_friendly: '8m:37s' deviation_raw: 517 deviation_friendly_no_business: '8m:37s' deviation_raw_no_business: 517 median_friendly: '14m:42s' median_raw: 882 median_friendly_no_business: '14m:42s' median_raw_no_business: 882 consistency_score: 41.46% consistency_score_no_business: 41.46% percentileRanks: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 10 initialTTR: friendly: '1h:9m' raw: 4159 friendly_no_business: '1h:9m' raw_no_business: 4159 deviation_friendly: '12m:51s' deviation_raw: 771 deviation_friendly_no_business: '12m:51s' deviation_raw_no_business: 771 median_friendly: '22m:51s' median_raw: 1371 median_friendly_no_business: '22m:51s' median_raw_no_business: 1371 consistency_score: 43.75% consistency_score_no_business: 43.75% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 9 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:45m' raw: 6329 friendly_no_business: '2h:57m' raw_no_business: 10655 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 messages.sent.forward: - name: boggsterman@hotmail.com threads: total: 14 internal: 0 inbound: 13 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 14 denominator: 14 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 21 initial: 8 replies: 9 forward: 0 follow_up: 4 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 16 initial: 1 replies: 10 forward: 5 follow_up: 0 initial_replies: 9 dailyStats: [] overallTTR: friendly: '1h:2m' raw: 3766 friendly_no_business: '1h:2m' raw_no_business: 3766 deviation_friendly: '8m:37s' deviation_raw: 517 deviation_friendly_no_business: '8m:37s' deviation_raw_no_business: 517 median_friendly: '14m:42s' median_raw: 882 median_friendly_no_business: '14m:42s' median_raw_no_business: 882 consistency_score: 41.46% consistency_score_no_business: 41.46% percentileRanks: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 10 initialTTR: friendly: '1h:9m' raw: 4159 friendly_no_business: '1h:9m' raw_no_business: 4159 deviation_friendly: '12m:51s' deviation_raw: 771 deviation_friendly_no_business: '12m:51s' deviation_raw_no_business: 771 median_friendly: '22m:51s' median_raw: 1371 median_friendly_no_business: '22m:51s' median_raw_no_business: 1371 consistency_score: 43.75% consistency_score_no_business: 43.75% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 9 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:45m' raw: 6329 friendly_no_business: '2h:57m' raw_no_business: 10655 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: robert+inactive@timetoreply.com threads: total: 13 internal: 0 inbound: 10 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 13 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 13 denominator: 13 top_labels: [] messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.5 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 20 initial: 9 replies: 9 forward: 0 follow_up: 2 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 19 initial: 2 replies: 12 forward: 5 follow_up: 0 initial_replies: 10 dailyStats: [] overallTTR: friendly: '2h:42m' raw: 9771 friendly_no_business: '9h:46m' raw_no_business: 35202 deviation_friendly: '6m:34s' deviation_raw: 394 deviation_friendly_no_business: '6m:34s' deviation_raw_no_business: 394 median_friendly: '24m:53s' median_raw: 1493 median_friendly_no_business: '24m:53s' median_raw_no_business: 1493 consistency_score: 73.64% consistency_score_no_business: 73.64% percentileRanks: - count: 0 key: '30m:0s' value: 75 - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 12 initialTTR: friendly: '46m:8s' raw: 2768 friendly_no_business: '46m:8s' raw_no_business: 2768 deviation_friendly: '4m:27s' deviation_raw: 267 deviation_friendly_no_business: '4m:27s' deviation_raw_no_business: 267 median_friendly: '23m:58s' median_raw: 1438 median_friendly_no_business: '23m:58s' median_raw_no_business: 1438 consistency_score: 81.47% consistency_score_no_business: 81.47% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 10 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:29m' raw: 19799 friendly_no_business: '19h:6m' raw_no_business: 68765 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 overallTTC.raw: - name: eu-support@timetoreply.com threads: total: 2 internal: 0 inbound: 2 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 2 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 2 denominator: 2 top_labels: [] messages_per_conversations_avg: 1 messages_received_per_conversations_avg: 1 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 2 initial: 2 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '22m:7s' raw: 1327 friendly_no_business: '34m:28s' raw_no_business: 2068 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: g.wunsch@timetoreply.com threads: total: 5 internal: 0 inbound: 4 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 5 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 5 denominator: 5 top_labels: [] messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 1.2 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 6 initial: 4 replies: 2 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 6 initial: 0 replies: 5 forward: 1 follow_up: 0 initial_replies: 4 dailyStats: [] overallTTR: friendly: '39m:38s' raw: 2378 friendly_no_business: '1h:3m' raw_no_business: 3826 deviation_friendly: '19m:50s' deviation_raw: 1190 deviation_friendly_no_business: '25m:54s' deviation_raw_no_business: 1554 median_friendly: '19m:51s' median_raw: 1191 median_friendly_no_business: '27m:49s' median_raw_no_business: 1669 consistency_score: 0.08% consistency_score_no_business: 6.89% percentileRanks: - count: 0 key: '30m:0s' value: 60 - count: 0 key: '1h:0m' value: 60 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 5 initialTTR: friendly: '49m:33s' raw: 2973 friendly_no_business: '1h:12m' raw_no_business: 4365 deviation_friendly: '30m:3s' deviation_raw: 1803 deviation_friendly_no_business: '30m:3s' deviation_raw_no_business: 1803 median_friendly: '19m:51s' median_raw: 1191 median_friendly_no_business: '19m:51s' median_raw_no_business: 1191 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 4 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '57m:8s' raw: 3428 friendly_no_business: '1h:33m' raw_no_business: 5590 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 overallTTF.raw: - name: robert@timetoreply.com threads: total: 7 internal: 0 inbound: 6 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 7 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 7 denominator: 7 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.4 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 10 initial: 6 replies: 3 forward: 0 follow_up: 1 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 8 initial: 0 replies: 5 forward: 3 follow_up: 0 initial_replies: 4 dailyStats: [] overallTTR: friendly: '1h:51m' raw: 6714 friendly_no_business: '3h:32m' raw_no_business: 12757 deviation_friendly: '1m:38s' deviation_raw: 98 deviation_friendly_no_business: '1m:38s' deviation_raw_no_business: 98 median_friendly: '19m:40s' median_raw: 1180 median_friendly_no_business: '19m:40s' median_raw_no_business: 1180 consistency_score: 91.69% consistency_score_no_business: 91.69% percentileRanks: - count: 0 key: '30m:0s' value: 80 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 80 - count: 0 key: '4h:0m' value: 80 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 5 initialTTR: friendly: '2h:54m' raw: 10447 friendly_no_business: '5h:41m' raw_no_business: 20518 deviation_friendly: '3m:0s' deviation_raw: 180 deviation_friendly_no_business: '3m:0s' deviation_raw_no_business: 180 median_friendly: '22m:40s' median_raw: 1360 median_friendly_no_business: '22m:40s' median_raw_no_business: 1360 consistency_score: 86.76% consistency_score_no_business: 86.76% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 4 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:15m' raw: 8112 friendly_no_business: '3h:37m' raw_no_business: 13076 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: robert+inactive@timetoreply.com threads: total: 13 internal: 0 inbound: 10 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 13 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 13 denominator: 13 top_labels: [] messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.5 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 20 initial: 9 replies: 9 forward: 0 follow_up: 2 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 19 initial: 2 replies: 12 forward: 5 follow_up: 0 initial_replies: 10 dailyStats: [] overallTTR: friendly: '2h:42m' raw: 9771 friendly_no_business: '9h:46m' raw_no_business: 35202 deviation_friendly: '6m:34s' deviation_raw: 394 deviation_friendly_no_business: '6m:34s' deviation_raw_no_business: 394 median_friendly: '24m:53s' median_raw: 1493 median_friendly_no_business: '24m:53s' median_raw_no_business: 1493 consistency_score: 73.64% consistency_score_no_business: 73.64% percentileRanks: - count: 0 key: '30m:0s' value: 75 - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 12 initialTTR: friendly: '46m:8s' raw: 2768 friendly_no_business: '46m:8s' raw_no_business: 2768 deviation_friendly: '4m:27s' deviation_raw: 267 deviation_friendly_no_business: '4m:27s' deviation_raw_no_business: 267 median_friendly: '23m:58s' median_raw: 1438 median_friendly_no_business: '23m:58s' median_raw_no_business: 1438 consistency_score: 81.47% consistency_score_no_business: 81.47% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 10 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:29m' raw: 19799 friendly_no_business: '19h:6m' raw_no_business: 68765 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 overallTTR.raw: - name: a.brekke@timetoreply.com threads: total: 10 internal: 1 inbound: 7 outbound: 2 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 10 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 10 denominator: 10 top_labels: [] messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1.4 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 16 initial: 6 replies: 8 forward: 0 follow_up: 2 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 14 initial: 1 replies: 11 forward: 2 follow_up: 0 initial_replies: 6 dailyStats: [] overallTTR: friendly: '10m:3s' raw: 603 friendly_no_business: '13m:29s' raw_no_business: 809 deviation_friendly: '5m:39s' deviation_raw: 339 deviation_friendly_no_business: '5m:15s' deviation_raw_no_business: 315 median_friendly: '8m:13s' median_raw: 493 median_friendly_no_business: '11m:50s' median_raw_no_business: 710 consistency_score: 31.25% consistency_score_no_business: 55.66% percentileRanks: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 11 initialTTR: friendly: '13m:18s' raw: 798 friendly_no_business: '13m:18s' raw_no_business: 798 deviation_friendly: '3m:15s' deviation_raw: 195 deviation_friendly_no_business: '3m:15s' deviation_raw_no_business: 195 median_friendly: '9m:52s' median_raw: 592 median_friendly_no_business: '9m:52s' median_raw_no_business: 592 consistency_score: 67.16% consistency_score_no_business: 67.16% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 6 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:46m' raw: 10009 friendly_no_business: '6h:20m' raw_no_business: 22841 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: f.jacobi@timetoreply.com threads: total: 10 internal: 0 inbound: 6 outbound: 4 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 10 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 10 denominator: 10 top_labels: [] messages_per_conversations_avg: 3.6 messages_received_per_conversations_avg: 1.9 messages_sent_per_conversations_avg: 1.7 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 19 initial: 5 replies: 11 forward: 0 follow_up: 3 initial_replies: 4 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 17 initial: 4 replies: 9 forward: 4 follow_up: 0 initial_replies: 5 dailyStats: [] overallTTR: friendly: '37m:25s' raw: 2245 friendly_no_business: '1h:2m' raw_no_business: 3768 deviation_friendly: '8m:51s' deviation_raw: 531 deviation_friendly_no_business: '8m:43s' deviation_raw_no_business: 523 median_friendly: '10m:10s' median_raw: 610 median_friendly_no_business: '15m:40s' median_raw_no_business: 940 consistency_score: 13.01% consistency_score_no_business: 44.39% percentileRanks: - count: 0 key: '30m:0s' value: 88.89 - count: 0 key: '1h:0m' value: 88.89 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 88.89 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 9 initialTTR: friendly: '1h:10m' raw: 4238 friendly_no_business: '1h:10m' raw_no_business: 4238 deviation_friendly: '5m:58s' deviation_raw: 358 deviation_friendly_no_business: '5m:58s' deviation_raw_no_business: 358 median_friendly: '10m:10s' median_raw: 610 median_friendly_no_business: '10m:10s' median_raw_no_business: 610 consistency_score: 41.35% consistency_score_no_business: 41.35% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 5 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:31m' raw: 19890 friendly_no_business: '18h:22m' raw_no_business: 66171 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 threads.total: - name: boggsterman@hotmail.com threads: total: 14 internal: 0 inbound: 13 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 14 denominator: 14 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 21 initial: 8 replies: 9 forward: 0 follow_up: 4 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 16 initial: 1 replies: 10 forward: 5 follow_up: 0 initial_replies: 9 dailyStats: [] overallTTR: friendly: '1h:2m' raw: 3766 friendly_no_business: '1h:2m' raw_no_business: 3766 deviation_friendly: '8m:37s' deviation_raw: 517 deviation_friendly_no_business: '8m:37s' deviation_raw_no_business: 517 median_friendly: '14m:42s' median_raw: 882 median_friendly_no_business: '14m:42s' median_raw_no_business: 882 consistency_score: 41.46% consistency_score_no_business: 41.46% percentileRanks: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 10 initialTTR: friendly: '1h:9m' raw: 4159 friendly_no_business: '1h:9m' raw_no_business: 4159 deviation_friendly: '12m:51s' deviation_raw: 771 deviation_friendly_no_business: '12m:51s' deviation_raw_no_business: 771 median_friendly: '22m:51s' median_raw: 1371 median_friendly_no_business: '22m:51s' median_raw_no_business: 1371 consistency_score: 43.75% consistency_score_no_business: 43.75% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 9 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:45m' raw: 6329 friendly_no_business: '2h:57m' raw_no_business: 10655 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: robert+inactive@timetoreply.com threads: total: 13 internal: 0 inbound: 10 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 13 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 13 denominator: 13 top_labels: [] messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.5 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 20 initial: 9 replies: 9 forward: 0 follow_up: 2 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 19 initial: 2 replies: 12 forward: 5 follow_up: 0 initial_replies: 10 dailyStats: [] overallTTR: friendly: '2h:42m' raw: 9771 friendly_no_business: '9h:46m' raw_no_business: 35202 deviation_friendly: '6m:34s' deviation_raw: 394 deviation_friendly_no_business: '6m:34s' deviation_raw_no_business: 394 median_friendly: '24m:53s' median_raw: 1493 median_friendly_no_business: '24m:53s' median_raw_no_business: 1493 consistency_score: 73.64% consistency_score_no_business: 73.64% percentileRanks: - count: 0 key: '30m:0s' value: 75 - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 12 initialTTR: friendly: '46m:8s' raw: 2768 friendly_no_business: '46m:8s' raw_no_business: 2768 deviation_friendly: '4m:27s' deviation_raw: 267 deviation_friendly_no_business: '4m:27s' deviation_raw_no_business: 267 median_friendly: '23m:58s' median_raw: 1438 median_friendly_no_business: '23m:58s' median_raw_no_business: 1438 consistency_score: 81.47% consistency_score_no_business: 81.47% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 10 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:29m' raw: 19799 friendly_no_business: '19h:6m' raw_no_business: 68765 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 pagination: total: 12 page: 1 args: model: icon: building id: null model_type: Internal name: 'My Company' value: 'My Company' modelCom: id: 1 name: 'Top Revenue Customers' email_usernames: - towne.delbert@koelpin.com - weissnat.karlie@auer.biz - thea82@emard.info - walter.anjali@miller.com - wilkinson.general@muller.net - yhuel@spencer.com - zoe63@ullrich.info - cristal41@moore.info - finn82@hermann.com - candida86@schinner.info - rosenbaum.marion@becker.org - kenny70@pfeffer.com - timmy80@satterfield.biz - marlee.spencer@johnston.com - littel.deon@gorczany.com - victoria22@doyle.com - morissette.antonio@rice.com - agnes.effertz@blick.org - adelbert.hills@kautzer.net - metz.keegan@kohler.info - joseph00@lubowitz.com - oberbrunner.brook@cummerata.com - osvaldo.ohara@reinger.com - erin.harris@borer.net - rex77@mcdermott.com - hvolkman@tremblay.com - tyshawn.mclaughlin@wehner.com - 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nicolas.info - jacobson.org - kerluke.com - leuschke.com - hahn.com - hyatt.com - langosh.com - stokes.info - heathcote.com - friesen.biz - schaefer.org - greenholt.net - ryan.com - kertzmann.biz - turcotte.com - smith.org - bailey.com - orn.net - wyman.com - hyatt.net - mante.org - nicolas.org model_type: 'Contact Group' icon: user-friends properties: replyTimePercentages: type: object properties: categories: type: array example: - a.brekke@timetoreply.com - f.jacobi@timetoreply.com items: type: string series: type: array example: - name: 'Replies in under 30m:0s' data: - 100 - 88.89 index: 3 legendIndex: 0 stringKey: '30m:0s' - name: 'Replies in under 1h:0m' data: - 0 - 0 index: 2 legendIndex: 1 stringKey: '1h:0m' - name: 'Replies in under 2h:0m' data: - 0 - 0 index: 1 legendIndex: 2 stringKey: '2h:0m' - name: 'Replies in under 4h:0m' data: - 0 - 0 index: 0 legendIndex: 3 stringKey: '4h:0m' items: type: object properties: name: type: string example: 'Replies in under 30m:0s' data: type: array example: - 100 - 88.89 items: type: integer index: type: integer example: 3 legendIndex: type: integer example: 0 stringKey: type: string example: '30m:0s' agentStats: type: object properties: initialTTR.raw: type: array example: - name: a.brekke@timetoreply.com threads: total: 10 internal: 1 inbound: 7 outbound: 2 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 10 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 10 denominator: 10 top_labels: [] messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1.4 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 16 initial: 6 replies: 8 forward: 0 follow_up: 2 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 14 initial: 1 replies: 11 forward: 2 follow_up: 0 initial_replies: 6 dailyStats: [] overallTTR: friendly: '10m:3s' raw: 603 friendly_no_business: '13m:29s' raw_no_business: 809 deviation_friendly: '5m:39s' deviation_raw: 339 deviation_friendly_no_business: '5m:15s' deviation_raw_no_business: 315 median_friendly: '8m:13s' median_raw: 493 median_friendly_no_business: '11m:50s' median_raw_no_business: 710 consistency_score: 31.25% consistency_score_no_business: 55.66% percentileRanks: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 11 initialTTR: friendly: '13m:18s' raw: 798 friendly_no_business: '13m:18s' raw_no_business: 798 deviation_friendly: '3m:15s' deviation_raw: 195 deviation_friendly_no_business: '3m:15s' deviation_raw_no_business: 195 median_friendly: '9m:52s' median_raw: 592 median_friendly_no_business: '9m:52s' median_raw_no_business: 592 consistency_score: 67.16% consistency_score_no_business: 67.16% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 6 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:46m' raw: 10009 friendly_no_business: '6h:20m' raw_no_business: 22841 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.cormier@timetoreply.com threads: total: 6 internal: 0 inbound: 5 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 6 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 6 denominator: 6 top_labels: [] messages_per_conversations_avg: 2.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 7 initial: 4 replies: 2 forward: 0 follow_up: 1 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 6 initial: 1 replies: 3 forward: 2 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '8h:16m' raw: 29765 friendly_no_business: '24h:16m' raw_no_business: 87365 deviation_friendly: '3m:31s' deviation_raw: 211 deviation_friendly_no_business: '3m:31s' deviation_raw_no_business: 211 median_friendly: '17m:9s' median_raw: 1029 median_friendly_no_business: '17m:9s' median_raw_no_business: 1029 consistency_score: 79.48% consistency_score_no_business: 79.48% percentileRanks: - count: 0 key: '30m:0s' value: 66.67 - count: 0 key: '1h:0m' value: 66.67 - count: 0 key: '2h:0m' value: 66.67 - count: 0 key: '4h:0m' value: 66.67 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 3 initialTTR: friendly: '15m:23s' raw: 923 friendly_no_business: '15m:23s' raw_no_business: 923 deviation_friendly: '1m:46s' deviation_raw: 106 deviation_friendly_no_business: '1m:46s' deviation_raw_no_business: 106 median_friendly: '13m:37s' median_raw: 817 median_friendly_no_business: '13m:37s' median_raw_no_business: 817 consistency_score: 87.09% consistency_score_no_business: 87.09% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 3 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '4h:32m' raw: 16321 friendly_no_business: '12h:40m' raw_no_business: 45614 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: a.brekke@timetoreply.com threads: type: object properties: total: type: integer example: 10 internal: type: integer example: 1 inbound: type: integer example: 7 outbound: type: integer example: 2 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 10 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 100 numerator: type: integer example: 10 denominator: type: integer example: 10 top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 3 messages_received_per_conversations_avg: type: number example: 1.6 messages_sent_per_conversations_avg: type: number example: 1.4 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 16 initial: type: integer example: 6 replies: type: integer example: 8 forward: type: integer example: 0 follow_up: type: integer example: 2 initial_replies: type: integer example: 1 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 14 initial: type: integer example: 1 replies: type: integer example: 11 forward: type: integer example: 2 follow_up: type: integer example: 0 initial_replies: type: integer example: 6 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '10m:3s' raw: type: integer example: 603 friendly_no_business: type: string example: '13m:29s' raw_no_business: type: integer example: 809 deviation_friendly: type: string example: '5m:39s' deviation_raw: type: integer example: 339 deviation_friendly_no_business: type: string example: '5m:15s' deviation_raw_no_business: type: integer example: 315 median_friendly: type: string example: '8m:13s' median_raw: type: integer example: 493 median_friendly_no_business: type: string example: '11m:50s' median_raw_no_business: type: integer example: 710 consistency_score: type: string example: 31.25% consistency_score_no_business: type: string example: 55.66% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: integer, example: 100 } percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 11 initialTTR: type: object properties: friendly: type: string example: '13m:18s' raw: type: integer example: 798 friendly_no_business: type: string example: '13m:18s' raw_no_business: type: integer example: 798 deviation_friendly: type: string example: '3m:15s' deviation_raw: type: integer example: 195 deviation_friendly_no_business: type: string example: '3m:15s' deviation_raw_no_business: type: integer example: 195 median_friendly: type: string example: '9m:52s' median_raw: type: integer example: 592 median_friendly_no_business: type: string example: '9m:52s' median_raw_no_business: type: integer example: 592 consistency_score: type: string example: 67.16% consistency_score_no_business: type: string example: 67.16% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 6 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '2h:46m' raw: type: integer example: 10009 friendly_no_business: type: string example: '6h:20m' raw_no_business: type: integer example: 22841 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 messages.received.count: type: array example: - name: boggsterman@hotmail.com threads: total: 14 internal: 0 inbound: 13 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 14 denominator: 14 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 21 initial: 8 replies: 9 forward: 0 follow_up: 4 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 16 initial: 1 replies: 10 forward: 5 follow_up: 0 initial_replies: 9 dailyStats: [] overallTTR: friendly: '1h:2m' raw: 3766 friendly_no_business: '1h:2m' raw_no_business: 3766 deviation_friendly: '8m:37s' deviation_raw: 517 deviation_friendly_no_business: '8m:37s' deviation_raw_no_business: 517 median_friendly: '14m:42s' median_raw: 882 median_friendly_no_business: '14m:42s' median_raw_no_business: 882 consistency_score: 41.46% consistency_score_no_business: 41.46% percentileRanks: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 10 initialTTR: friendly: '1h:9m' raw: 4159 friendly_no_business: '1h:9m' raw_no_business: 4159 deviation_friendly: '12m:51s' deviation_raw: 771 deviation_friendly_no_business: '12m:51s' deviation_raw_no_business: 771 median_friendly: '22m:51s' median_raw: 1371 median_friendly_no_business: '22m:51s' median_raw_no_business: 1371 consistency_score: 43.75% consistency_score_no_business: 43.75% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 9 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:45m' raw: 6329 friendly_no_business: '2h:57m' raw_no_business: 10655 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: robert+inactive@timetoreply.com threads: total: 13 internal: 0 inbound: 10 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 13 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 13 denominator: 13 top_labels: [] messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.5 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 20 initial: 9 replies: 9 forward: 0 follow_up: 2 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 19 initial: 2 replies: 12 forward: 5 follow_up: 0 initial_replies: 10 dailyStats: [] overallTTR: friendly: '2h:42m' raw: 9771 friendly_no_business: '9h:46m' raw_no_business: 35202 deviation_friendly: '6m:34s' deviation_raw: 394 deviation_friendly_no_business: '6m:34s' deviation_raw_no_business: 394 median_friendly: '24m:53s' median_raw: 1493 median_friendly_no_business: '24m:53s' median_raw_no_business: 1493 consistency_score: 73.64% consistency_score_no_business: 73.64% percentileRanks: - count: 0 key: '30m:0s' value: 75 - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 12 initialTTR: friendly: '46m:8s' raw: 2768 friendly_no_business: '46m:8s' raw_no_business: 2768 deviation_friendly: '4m:27s' deviation_raw: 267 deviation_friendly_no_business: '4m:27s' deviation_raw_no_business: 267 median_friendly: '23m:58s' median_raw: 1438 median_friendly_no_business: '23m:58s' median_raw_no_business: 1438 consistency_score: 81.47% consistency_score_no_business: 81.47% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 10 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:29m' raw: 19799 friendly_no_business: '19h:6m' raw_no_business: 68765 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: boggsterman@hotmail.com threads: type: object properties: total: type: integer example: 14 internal: type: integer example: 0 inbound: type: integer example: 13 outbound: type: integer example: 1 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 14 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 100 numerator: type: integer example: 14 denominator: type: integer example: 14 top_labels: type: array example: [] messages_per_conversations_avg: type: number example: 2.6 messages_received_per_conversations_avg: type: number example: 1.5 messages_sent_per_conversations_avg: type: number example: 1.1 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 21 initial: type: integer example: 8 replies: type: integer example: 9 forward: type: integer example: 0 follow_up: type: integer example: 4 initial_replies: type: integer example: 2 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 16 initial: type: integer example: 1 replies: type: integer example: 10 forward: type: integer example: 5 follow_up: type: integer example: 0 initial_replies: type: integer example: 9 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '1h:2m' raw: type: integer example: 3766 friendly_no_business: type: string example: '1h:2m' raw_no_business: type: integer example: 3766 deviation_friendly: type: string example: '8m:37s' deviation_raw: type: integer example: 517 deviation_friendly_no_business: type: string example: '8m:37s' deviation_raw_no_business: type: integer example: 517 median_friendly: type: string example: '14m:42s' median_raw: type: integer example: 882 median_friendly_no_business: type: string example: '14m:42s' median_raw_no_business: type: integer example: 882 consistency_score: type: string example: 41.46% consistency_score_no_business: type: string example: 41.46% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: integer, example: 70 } percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 10 initialTTR: type: object properties: friendly: type: string example: '1h:9m' raw: type: integer example: 4159 friendly_no_business: type: string example: '1h:9m' raw_no_business: type: integer example: 4159 deviation_friendly: type: string example: '12m:51s' deviation_raw: type: integer example: 771 deviation_friendly_no_business: type: string example: '12m:51s' deviation_raw_no_business: type: integer example: 771 median_friendly: type: string example: '22m:51s' median_raw: type: integer example: 1371 median_friendly_no_business: type: string example: '22m:51s' median_raw_no_business: type: integer example: 1371 consistency_score: type: string example: 43.75% consistency_score_no_business: type: string example: 43.75% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 9 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '1h:45m' raw: type: integer example: 6329 friendly_no_business: type: string example: '2h:57m' raw_no_business: type: integer example: 10655 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 messages.sent.replies: type: array example: - name: robert+inactive@timetoreply.com threads: total: 13 internal: 0 inbound: 10 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 13 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 13 denominator: 13 top_labels: [] messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.5 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 20 initial: 9 replies: 9 forward: 0 follow_up: 2 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 19 initial: 2 replies: 12 forward: 5 follow_up: 0 initial_replies: 10 dailyStats: [] overallTTR: friendly: '2h:42m' raw: 9771 friendly_no_business: '9h:46m' raw_no_business: 35202 deviation_friendly: '6m:34s' deviation_raw: 394 deviation_friendly_no_business: '6m:34s' deviation_raw_no_business: 394 median_friendly: '24m:53s' median_raw: 1493 median_friendly_no_business: '24m:53s' median_raw_no_business: 1493 consistency_score: 73.64% consistency_score_no_business: 73.64% percentileRanks: - count: 0 key: '30m:0s' value: 75 - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 12 initialTTR: friendly: '46m:8s' raw: 2768 friendly_no_business: '46m:8s' raw_no_business: 2768 deviation_friendly: '4m:27s' deviation_raw: 267 deviation_friendly_no_business: '4m:27s' deviation_raw_no_business: 267 median_friendly: '23m:58s' median_raw: 1438 median_friendly_no_business: '23m:58s' median_raw_no_business: 1438 consistency_score: 81.47% consistency_score_no_business: 81.47% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 10 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:29m' raw: 19799 friendly_no_business: '19h:6m' raw_no_business: 68765 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: a.brekke@timetoreply.com threads: total: 10 internal: 1 inbound: 7 outbound: 2 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 10 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 10 denominator: 10 top_labels: [] messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1.4 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 16 initial: 6 replies: 8 forward: 0 follow_up: 2 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 14 initial: 1 replies: 11 forward: 2 follow_up: 0 initial_replies: 6 dailyStats: [] overallTTR: friendly: '10m:3s' raw: 603 friendly_no_business: '13m:29s' raw_no_business: 809 deviation_friendly: '5m:39s' deviation_raw: 339 deviation_friendly_no_business: '5m:15s' deviation_raw_no_business: 315 median_friendly: '8m:13s' median_raw: 493 median_friendly_no_business: '11m:50s' median_raw_no_business: 710 consistency_score: 31.25% consistency_score_no_business: 55.66% percentileRanks: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 11 initialTTR: friendly: '13m:18s' raw: 798 friendly_no_business: '13m:18s' raw_no_business: 798 deviation_friendly: '3m:15s' deviation_raw: 195 deviation_friendly_no_business: '3m:15s' deviation_raw_no_business: 195 median_friendly: '9m:52s' median_raw: 592 median_friendly_no_business: '9m:52s' median_raw_no_business: 592 consistency_score: 67.16% consistency_score_no_business: 67.16% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 6 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:46m' raw: 10009 friendly_no_business: '6h:20m' raw_no_business: 22841 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: robert+inactive@timetoreply.com threads: type: object properties: total: type: integer example: 13 internal: type: integer example: 0 inbound: type: integer example: 10 outbound: type: integer example: 3 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 13 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 100 numerator: type: integer example: 13 denominator: type: integer example: 13 top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 3 messages_received_per_conversations_avg: type: number example: 1.5 messages_sent_per_conversations_avg: type: number example: 1.5 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 20 initial: type: integer example: 9 replies: type: integer example: 9 forward: type: integer example: 0 follow_up: type: integer example: 2 initial_replies: type: integer example: 2 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 19 initial: type: integer example: 2 replies: type: integer example: 12 forward: type: integer example: 5 follow_up: type: integer example: 0 initial_replies: type: integer example: 10 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '2h:42m' raw: type: integer example: 9771 friendly_no_business: type: string example: '9h:46m' raw_no_business: type: integer example: 35202 deviation_friendly: type: string example: '6m:34s' deviation_raw: type: integer example: 394 deviation_friendly_no_business: type: string example: '6m:34s' deviation_raw_no_business: type: integer example: 394 median_friendly: type: string example: '24m:53s' median_raw: type: integer example: 1493 median_friendly_no_business: type: string example: '24m:53s' median_raw_no_business: type: integer example: 1493 consistency_score: type: string example: 73.64% consistency_score_no_business: type: string example: 73.64% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 75 - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: integer, example: 75 } percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 12 initialTTR: type: object properties: friendly: type: string example: '46m:8s' raw: type: integer example: 2768 friendly_no_business: type: string example: '46m:8s' raw_no_business: type: integer example: 2768 deviation_friendly: type: string example: '4m:27s' deviation_raw: type: integer example: 267 deviation_friendly_no_business: type: string example: '4m:27s' deviation_raw_no_business: type: integer example: 267 median_friendly: type: string example: '23m:58s' median_raw: type: integer example: 1438 median_friendly_no_business: type: string example: '23m:58s' median_raw_no_business: type: integer example: 1438 consistency_score: type: string example: 81.47% consistency_score_no_business: type: string example: 81.47% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 10 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '5h:29m' raw: type: integer example: 19799 friendly_no_business: type: string example: '19h:6m' raw_no_business: type: integer example: 68765 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 messages.sent.count: type: array example: - name: robert+inactive@timetoreply.com threads: total: 13 internal: 0 inbound: 10 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 13 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 13 denominator: 13 top_labels: [] messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.5 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 20 initial: 9 replies: 9 forward: 0 follow_up: 2 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 19 initial: 2 replies: 12 forward: 5 follow_up: 0 initial_replies: 10 dailyStats: [] overallTTR: friendly: '2h:42m' raw: 9771 friendly_no_business: '9h:46m' raw_no_business: 35202 deviation_friendly: '6m:34s' deviation_raw: 394 deviation_friendly_no_business: '6m:34s' deviation_raw_no_business: 394 median_friendly: '24m:53s' median_raw: 1493 median_friendly_no_business: '24m:53s' median_raw_no_business: 1493 consistency_score: 73.64% consistency_score_no_business: 73.64% percentileRanks: - count: 0 key: '30m:0s' value: 75 - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 12 initialTTR: friendly: '46m:8s' raw: 2768 friendly_no_business: '46m:8s' raw_no_business: 2768 deviation_friendly: '4m:27s' deviation_raw: 267 deviation_friendly_no_business: '4m:27s' deviation_raw_no_business: 267 median_friendly: '23m:58s' median_raw: 1438 median_friendly_no_business: '23m:58s' median_raw_no_business: 1438 consistency_score: 81.47% consistency_score_no_business: 81.47% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 10 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:29m' raw: 19799 friendly_no_business: '19h:6m' raw_no_business: 68765 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: boggsterman@hotmail.com threads: total: 14 internal: 0 inbound: 13 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 14 denominator: 14 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 21 initial: 8 replies: 9 forward: 0 follow_up: 4 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 16 initial: 1 replies: 10 forward: 5 follow_up: 0 initial_replies: 9 dailyStats: [] overallTTR: friendly: '1h:2m' raw: 3766 friendly_no_business: '1h:2m' raw_no_business: 3766 deviation_friendly: '8m:37s' deviation_raw: 517 deviation_friendly_no_business: '8m:37s' deviation_raw_no_business: 517 median_friendly: '14m:42s' median_raw: 882 median_friendly_no_business: '14m:42s' median_raw_no_business: 882 consistency_score: 41.46% consistency_score_no_business: 41.46% percentileRanks: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 10 initialTTR: friendly: '1h:9m' raw: 4159 friendly_no_business: '1h:9m' raw_no_business: 4159 deviation_friendly: '12m:51s' deviation_raw: 771 deviation_friendly_no_business: '12m:51s' deviation_raw_no_business: 771 median_friendly: '22m:51s' median_raw: 1371 median_friendly_no_business: '22m:51s' median_raw_no_business: 1371 consistency_score: 43.75% consistency_score_no_business: 43.75% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 9 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:45m' raw: 6329 friendly_no_business: '2h:57m' raw_no_business: 10655 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: robert+inactive@timetoreply.com threads: type: object properties: total: type: integer example: 13 internal: type: integer example: 0 inbound: type: integer example: 10 outbound: type: integer example: 3 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 13 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 100 numerator: type: integer example: 13 denominator: type: integer example: 13 top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 3 messages_received_per_conversations_avg: type: number example: 1.5 messages_sent_per_conversations_avg: type: number example: 1.5 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 20 initial: type: integer example: 9 replies: type: integer example: 9 forward: type: integer example: 0 follow_up: type: integer example: 2 initial_replies: type: integer example: 2 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 19 initial: type: integer example: 2 replies: type: integer example: 12 forward: type: integer example: 5 follow_up: type: integer example: 0 initial_replies: type: integer example: 10 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '2h:42m' raw: type: integer example: 9771 friendly_no_business: type: string example: '9h:46m' raw_no_business: type: integer example: 35202 deviation_friendly: type: string example: '6m:34s' deviation_raw: type: integer example: 394 deviation_friendly_no_business: type: string example: '6m:34s' deviation_raw_no_business: type: integer example: 394 median_friendly: type: string example: '24m:53s' median_raw: type: integer example: 1493 median_friendly_no_business: type: string example: '24m:53s' median_raw_no_business: type: integer example: 1493 consistency_score: type: string example: 73.64% consistency_score_no_business: type: string example: 73.64% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 75 - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: integer, example: 75 } percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 12 initialTTR: type: object properties: friendly: type: string example: '46m:8s' raw: type: integer example: 2768 friendly_no_business: type: string example: '46m:8s' raw_no_business: type: integer example: 2768 deviation_friendly: type: string example: '4m:27s' deviation_raw: type: integer example: 267 deviation_friendly_no_business: type: string example: '4m:27s' deviation_raw_no_business: type: integer example: 267 median_friendly: type: string example: '23m:58s' median_raw: type: integer example: 1438 median_friendly_no_business: type: string example: '23m:58s' median_raw_no_business: type: integer example: 1438 consistency_score: type: string example: 81.47% consistency_score_no_business: type: string example: 81.47% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 10 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '5h:29m' raw: type: integer example: 19799 friendly_no_business: type: string example: '19h:6m' raw_no_business: type: integer example: 68765 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 messages.sent.forward: type: array example: - name: boggsterman@hotmail.com threads: total: 14 internal: 0 inbound: 13 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 14 denominator: 14 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 21 initial: 8 replies: 9 forward: 0 follow_up: 4 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 16 initial: 1 replies: 10 forward: 5 follow_up: 0 initial_replies: 9 dailyStats: [] overallTTR: friendly: '1h:2m' raw: 3766 friendly_no_business: '1h:2m' raw_no_business: 3766 deviation_friendly: '8m:37s' deviation_raw: 517 deviation_friendly_no_business: '8m:37s' deviation_raw_no_business: 517 median_friendly: '14m:42s' median_raw: 882 median_friendly_no_business: '14m:42s' median_raw_no_business: 882 consistency_score: 41.46% consistency_score_no_business: 41.46% percentileRanks: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 10 initialTTR: friendly: '1h:9m' raw: 4159 friendly_no_business: '1h:9m' raw_no_business: 4159 deviation_friendly: '12m:51s' deviation_raw: 771 deviation_friendly_no_business: '12m:51s' deviation_raw_no_business: 771 median_friendly: '22m:51s' median_raw: 1371 median_friendly_no_business: '22m:51s' median_raw_no_business: 1371 consistency_score: 43.75% consistency_score_no_business: 43.75% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 9 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:45m' raw: 6329 friendly_no_business: '2h:57m' raw_no_business: 10655 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: robert+inactive@timetoreply.com threads: total: 13 internal: 0 inbound: 10 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 13 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 13 denominator: 13 top_labels: [] messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.5 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 20 initial: 9 replies: 9 forward: 0 follow_up: 2 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 19 initial: 2 replies: 12 forward: 5 follow_up: 0 initial_replies: 10 dailyStats: [] overallTTR: friendly: '2h:42m' raw: 9771 friendly_no_business: '9h:46m' raw_no_business: 35202 deviation_friendly: '6m:34s' deviation_raw: 394 deviation_friendly_no_business: '6m:34s' deviation_raw_no_business: 394 median_friendly: '24m:53s' median_raw: 1493 median_friendly_no_business: '24m:53s' median_raw_no_business: 1493 consistency_score: 73.64% consistency_score_no_business: 73.64% percentileRanks: - count: 0 key: '30m:0s' value: 75 - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 12 initialTTR: friendly: '46m:8s' raw: 2768 friendly_no_business: '46m:8s' raw_no_business: 2768 deviation_friendly: '4m:27s' deviation_raw: 267 deviation_friendly_no_business: '4m:27s' deviation_raw_no_business: 267 median_friendly: '23m:58s' median_raw: 1438 median_friendly_no_business: '23m:58s' median_raw_no_business: 1438 consistency_score: 81.47% consistency_score_no_business: 81.47% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 10 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:29m' raw: 19799 friendly_no_business: '19h:6m' raw_no_business: 68765 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: boggsterman@hotmail.com threads: type: object properties: total: type: integer example: 14 internal: type: integer example: 0 inbound: type: integer example: 13 outbound: type: integer example: 1 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 14 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 100 numerator: type: integer example: 14 denominator: type: integer example: 14 top_labels: type: array example: [] messages_per_conversations_avg: type: number example: 2.6 messages_received_per_conversations_avg: type: number example: 1.5 messages_sent_per_conversations_avg: type: number example: 1.1 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 21 initial: type: integer example: 8 replies: type: integer example: 9 forward: type: integer example: 0 follow_up: type: integer example: 4 initial_replies: type: integer example: 2 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 16 initial: type: integer example: 1 replies: type: integer example: 10 forward: type: integer example: 5 follow_up: type: integer example: 0 initial_replies: type: integer example: 9 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '1h:2m' raw: type: integer example: 3766 friendly_no_business: type: string example: '1h:2m' raw_no_business: type: integer example: 3766 deviation_friendly: type: string example: '8m:37s' deviation_raw: type: integer example: 517 deviation_friendly_no_business: type: string example: '8m:37s' deviation_raw_no_business: type: integer example: 517 median_friendly: type: string example: '14m:42s' median_raw: type: integer example: 882 median_friendly_no_business: type: string example: '14m:42s' median_raw_no_business: type: integer example: 882 consistency_score: type: string example: 41.46% consistency_score_no_business: type: string example: 41.46% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: integer, example: 70 } percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 10 initialTTR: type: object properties: friendly: type: string example: '1h:9m' raw: type: integer example: 4159 friendly_no_business: type: string example: '1h:9m' raw_no_business: type: integer example: 4159 deviation_friendly: type: string example: '12m:51s' deviation_raw: type: integer example: 771 deviation_friendly_no_business: type: string example: '12m:51s' deviation_raw_no_business: type: integer example: 771 median_friendly: type: string example: '22m:51s' median_raw: type: integer example: 1371 median_friendly_no_business: type: string example: '22m:51s' median_raw_no_business: type: integer example: 1371 consistency_score: type: string example: 43.75% consistency_score_no_business: type: string example: 43.75% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 9 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '1h:45m' raw: type: integer example: 6329 friendly_no_business: type: string example: '2h:57m' raw_no_business: type: integer example: 10655 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 overallTTC.raw: type: array example: - name: eu-support@timetoreply.com threads: total: 2 internal: 0 inbound: 2 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 2 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 2 denominator: 2 top_labels: [] messages_per_conversations_avg: 1 messages_received_per_conversations_avg: 1 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 2 initial: 2 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '22m:7s' raw: 1327 friendly_no_business: '34m:28s' raw_no_business: 2068 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: g.wunsch@timetoreply.com threads: total: 5 internal: 0 inbound: 4 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 5 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 5 denominator: 5 top_labels: [] messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 1.2 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 6 initial: 4 replies: 2 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 6 initial: 0 replies: 5 forward: 1 follow_up: 0 initial_replies: 4 dailyStats: [] overallTTR: friendly: '39m:38s' raw: 2378 friendly_no_business: '1h:3m' raw_no_business: 3826 deviation_friendly: '19m:50s' deviation_raw: 1190 deviation_friendly_no_business: '25m:54s' deviation_raw_no_business: 1554 median_friendly: '19m:51s' median_raw: 1191 median_friendly_no_business: '27m:49s' median_raw_no_business: 1669 consistency_score: 0.08% consistency_score_no_business: 6.89% percentileRanks: - count: 0 key: '30m:0s' value: 60 - count: 0 key: '1h:0m' value: 60 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 5 initialTTR: friendly: '49m:33s' raw: 2973 friendly_no_business: '1h:12m' raw_no_business: 4365 deviation_friendly: '30m:3s' deviation_raw: 1803 deviation_friendly_no_business: '30m:3s' deviation_raw_no_business: 1803 median_friendly: '19m:51s' median_raw: 1191 median_friendly_no_business: '19m:51s' median_raw_no_business: 1191 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 4 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '57m:8s' raw: 3428 friendly_no_business: '1h:33m' raw_no_business: 5590 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: eu-support@timetoreply.com threads: type: object properties: total: type: integer example: 2 internal: type: integer example: 0 inbound: type: integer example: 2 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 2 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 100 numerator: type: integer example: 2 denominator: type: integer example: 2 top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 1 messages_received_per_conversations_avg: type: integer example: 1 messages_sent_per_conversations_avg: type: integer example: 0 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 2 initial: type: integer example: 2 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '22m:7s' raw: type: integer example: 1327 friendly_no_business: type: string example: '34m:28s' raw_no_business: type: integer example: 2068 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 overallTTF.raw: type: array example: - name: robert@timetoreply.com threads: total: 7 internal: 0 inbound: 6 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 7 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 7 denominator: 7 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.4 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 10 initial: 6 replies: 3 forward: 0 follow_up: 1 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 8 initial: 0 replies: 5 forward: 3 follow_up: 0 initial_replies: 4 dailyStats: [] overallTTR: friendly: '1h:51m' raw: 6714 friendly_no_business: '3h:32m' raw_no_business: 12757 deviation_friendly: '1m:38s' deviation_raw: 98 deviation_friendly_no_business: '1m:38s' deviation_raw_no_business: 98 median_friendly: '19m:40s' median_raw: 1180 median_friendly_no_business: '19m:40s' median_raw_no_business: 1180 consistency_score: 91.69% consistency_score_no_business: 91.69% percentileRanks: - count: 0 key: '30m:0s' value: 80 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 80 - count: 0 key: '4h:0m' value: 80 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 5 initialTTR: friendly: '2h:54m' raw: 10447 friendly_no_business: '5h:41m' raw_no_business: 20518 deviation_friendly: '3m:0s' deviation_raw: 180 deviation_friendly_no_business: '3m:0s' deviation_raw_no_business: 180 median_friendly: '22m:40s' median_raw: 1360 median_friendly_no_business: '22m:40s' median_raw_no_business: 1360 consistency_score: 86.76% consistency_score_no_business: 86.76% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 4 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:15m' raw: 8112 friendly_no_business: '3h:37m' raw_no_business: 13076 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: robert+inactive@timetoreply.com threads: total: 13 internal: 0 inbound: 10 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 13 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 13 denominator: 13 top_labels: [] messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.5 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 20 initial: 9 replies: 9 forward: 0 follow_up: 2 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 19 initial: 2 replies: 12 forward: 5 follow_up: 0 initial_replies: 10 dailyStats: [] overallTTR: friendly: '2h:42m' raw: 9771 friendly_no_business: '9h:46m' raw_no_business: 35202 deviation_friendly: '6m:34s' deviation_raw: 394 deviation_friendly_no_business: '6m:34s' deviation_raw_no_business: 394 median_friendly: '24m:53s' median_raw: 1493 median_friendly_no_business: '24m:53s' median_raw_no_business: 1493 consistency_score: 73.64% consistency_score_no_business: 73.64% percentileRanks: - count: 0 key: '30m:0s' value: 75 - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 12 initialTTR: friendly: '46m:8s' raw: 2768 friendly_no_business: '46m:8s' raw_no_business: 2768 deviation_friendly: '4m:27s' deviation_raw: 267 deviation_friendly_no_business: '4m:27s' deviation_raw_no_business: 267 median_friendly: '23m:58s' median_raw: 1438 median_friendly_no_business: '23m:58s' median_raw_no_business: 1438 consistency_score: 81.47% consistency_score_no_business: 81.47% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 10 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:29m' raw: 19799 friendly_no_business: '19h:6m' raw_no_business: 68765 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: robert@timetoreply.com threads: type: object properties: total: type: integer example: 7 internal: type: integer example: 0 inbound: type: integer example: 6 outbound: type: integer example: 1 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 7 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 100 numerator: type: integer example: 7 denominator: type: integer example: 7 top_labels: type: array example: [] messages_per_conversations_avg: type: number example: 2.6 messages_received_per_conversations_avg: type: number example: 1.4 messages_sent_per_conversations_avg: type: number example: 1.1 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 10 initial: type: integer example: 6 replies: type: integer example: 3 forward: type: integer example: 0 follow_up: type: integer example: 1 initial_replies: type: integer example: 0 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 8 initial: type: integer example: 0 replies: type: integer example: 5 forward: type: integer example: 3 follow_up: type: integer example: 0 initial_replies: type: integer example: 4 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '1h:51m' raw: type: integer example: 6714 friendly_no_business: type: string example: '3h:32m' raw_no_business: type: integer example: 12757 deviation_friendly: type: string example: '1m:38s' deviation_raw: type: integer example: 98 deviation_friendly_no_business: type: string example: '1m:38s' deviation_raw_no_business: type: integer example: 98 median_friendly: type: string example: '19m:40s' median_raw: type: integer example: 1180 median_friendly_no_business: type: string example: '19m:40s' median_raw_no_business: type: integer example: 1180 consistency_score: type: string example: 91.69% consistency_score_no_business: type: string example: 91.69% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 80 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 80 - count: 0 key: '4h:0m' value: 80 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: integer, example: 80 } percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 5 initialTTR: type: object properties: friendly: type: string example: '2h:54m' raw: type: integer example: 10447 friendly_no_business: type: string example: '5h:41m' raw_no_business: type: integer example: 20518 deviation_friendly: type: string example: '3m:0s' deviation_raw: type: integer example: 180 deviation_friendly_no_business: type: string example: '3m:0s' deviation_raw_no_business: type: integer example: 180 median_friendly: type: string example: '22m:40s' median_raw: type: integer example: 1360 median_friendly_no_business: type: string example: '22m:40s' median_raw_no_business: type: integer example: 1360 consistency_score: type: string example: 86.76% consistency_score_no_business: type: string example: 86.76% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 4 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '2h:15m' raw: type: integer example: 8112 friendly_no_business: type: string example: '3h:37m' raw_no_business: type: integer example: 13076 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 overallTTR.raw: type: array example: - name: a.brekke@timetoreply.com threads: total: 10 internal: 1 inbound: 7 outbound: 2 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 10 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 10 denominator: 10 top_labels: [] messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1.4 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 16 initial: 6 replies: 8 forward: 0 follow_up: 2 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 14 initial: 1 replies: 11 forward: 2 follow_up: 0 initial_replies: 6 dailyStats: [] overallTTR: friendly: '10m:3s' raw: 603 friendly_no_business: '13m:29s' raw_no_business: 809 deviation_friendly: '5m:39s' deviation_raw: 339 deviation_friendly_no_business: '5m:15s' deviation_raw_no_business: 315 median_friendly: '8m:13s' median_raw: 493 median_friendly_no_business: '11m:50s' median_raw_no_business: 710 consistency_score: 31.25% consistency_score_no_business: 55.66% percentileRanks: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 11 initialTTR: friendly: '13m:18s' raw: 798 friendly_no_business: '13m:18s' raw_no_business: 798 deviation_friendly: '3m:15s' deviation_raw: 195 deviation_friendly_no_business: '3m:15s' deviation_raw_no_business: 195 median_friendly: '9m:52s' median_raw: 592 median_friendly_no_business: '9m:52s' median_raw_no_business: 592 consistency_score: 67.16% consistency_score_no_business: 67.16% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 6 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:46m' raw: 10009 friendly_no_business: '6h:20m' raw_no_business: 22841 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: f.jacobi@timetoreply.com threads: total: 10 internal: 0 inbound: 6 outbound: 4 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 10 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 10 denominator: 10 top_labels: [] messages_per_conversations_avg: 3.6 messages_received_per_conversations_avg: 1.9 messages_sent_per_conversations_avg: 1.7 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 19 initial: 5 replies: 11 forward: 0 follow_up: 3 initial_replies: 4 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 17 initial: 4 replies: 9 forward: 4 follow_up: 0 initial_replies: 5 dailyStats: [] overallTTR: friendly: '37m:25s' raw: 2245 friendly_no_business: '1h:2m' raw_no_business: 3768 deviation_friendly: '8m:51s' deviation_raw: 531 deviation_friendly_no_business: '8m:43s' deviation_raw_no_business: 523 median_friendly: '10m:10s' median_raw: 610 median_friendly_no_business: '15m:40s' median_raw_no_business: 940 consistency_score: 13.01% consistency_score_no_business: 44.39% percentileRanks: - count: 0 key: '30m:0s' value: 88.89 - count: 0 key: '1h:0m' value: 88.89 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 88.89 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 9 initialTTR: friendly: '1h:10m' raw: 4238 friendly_no_business: '1h:10m' raw_no_business: 4238 deviation_friendly: '5m:58s' deviation_raw: 358 deviation_friendly_no_business: '5m:58s' deviation_raw_no_business: 358 median_friendly: '10m:10s' median_raw: 610 median_friendly_no_business: '10m:10s' median_raw_no_business: 610 consistency_score: 41.35% consistency_score_no_business: 41.35% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 5 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:31m' raw: 19890 friendly_no_business: '18h:22m' raw_no_business: 66171 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: a.brekke@timetoreply.com threads: type: object properties: total: type: integer example: 10 internal: type: integer example: 1 inbound: type: integer example: 7 outbound: type: integer example: 2 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 10 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 100 numerator: type: integer example: 10 denominator: type: integer example: 10 top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 3 messages_received_per_conversations_avg: type: number example: 1.6 messages_sent_per_conversations_avg: type: number example: 1.4 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 16 initial: type: integer example: 6 replies: type: integer example: 8 forward: type: integer example: 0 follow_up: type: integer example: 2 initial_replies: type: integer example: 1 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 14 initial: type: integer example: 1 replies: type: integer example: 11 forward: type: integer example: 2 follow_up: type: integer example: 0 initial_replies: type: integer example: 6 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '10m:3s' raw: type: integer example: 603 friendly_no_business: type: string example: '13m:29s' raw_no_business: type: integer example: 809 deviation_friendly: type: string example: '5m:39s' deviation_raw: type: integer example: 339 deviation_friendly_no_business: type: string example: '5m:15s' deviation_raw_no_business: type: integer example: 315 median_friendly: type: string example: '8m:13s' median_raw: type: integer example: 493 median_friendly_no_business: type: string example: '11m:50s' median_raw_no_business: type: integer example: 710 consistency_score: type: string example: 31.25% consistency_score_no_business: type: string example: 55.66% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: integer, example: 100 } percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 11 initialTTR: type: object properties: friendly: type: string example: '13m:18s' raw: type: integer example: 798 friendly_no_business: type: string example: '13m:18s' raw_no_business: type: integer example: 798 deviation_friendly: type: string example: '3m:15s' deviation_raw: type: integer example: 195 deviation_friendly_no_business: type: string example: '3m:15s' deviation_raw_no_business: type: integer example: 195 median_friendly: type: string example: '9m:52s' median_raw: type: integer example: 592 median_friendly_no_business: type: string example: '9m:52s' median_raw_no_business: type: integer example: 592 consistency_score: type: string example: 67.16% consistency_score_no_business: type: string example: 67.16% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 6 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '2h:46m' raw: type: integer example: 10009 friendly_no_business: type: string example: '6h:20m' raw_no_business: type: integer example: 22841 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 threads.total: type: array example: - name: boggsterman@hotmail.com threads: total: 14 internal: 0 inbound: 13 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 14 denominator: 14 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 21 initial: 8 replies: 9 forward: 0 follow_up: 4 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 16 initial: 1 replies: 10 forward: 5 follow_up: 0 initial_replies: 9 dailyStats: [] overallTTR: friendly: '1h:2m' raw: 3766 friendly_no_business: '1h:2m' raw_no_business: 3766 deviation_friendly: '8m:37s' deviation_raw: 517 deviation_friendly_no_business: '8m:37s' deviation_raw_no_business: 517 median_friendly: '14m:42s' median_raw: 882 median_friendly_no_business: '14m:42s' median_raw_no_business: 882 consistency_score: 41.46% consistency_score_no_business: 41.46% percentileRanks: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 10 initialTTR: friendly: '1h:9m' raw: 4159 friendly_no_business: '1h:9m' raw_no_business: 4159 deviation_friendly: '12m:51s' deviation_raw: 771 deviation_friendly_no_business: '12m:51s' deviation_raw_no_business: 771 median_friendly: '22m:51s' median_raw: 1371 median_friendly_no_business: '22m:51s' median_raw_no_business: 1371 consistency_score: 43.75% consistency_score_no_business: 43.75% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 9 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:45m' raw: 6329 friendly_no_business: '2h:57m' raw_no_business: 10655 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: robert+inactive@timetoreply.com threads: total: 13 internal: 0 inbound: 10 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 13 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 13 denominator: 13 top_labels: [] messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.5 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 20 initial: 9 replies: 9 forward: 0 follow_up: 2 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 19 initial: 2 replies: 12 forward: 5 follow_up: 0 initial_replies: 10 dailyStats: [] overallTTR: friendly: '2h:42m' raw: 9771 friendly_no_business: '9h:46m' raw_no_business: 35202 deviation_friendly: '6m:34s' deviation_raw: 394 deviation_friendly_no_business: '6m:34s' deviation_raw_no_business: 394 median_friendly: '24m:53s' median_raw: 1493 median_friendly_no_business: '24m:53s' median_raw_no_business: 1493 consistency_score: 73.64% consistency_score_no_business: 73.64% percentileRanks: - count: 0 key: '30m:0s' value: 75 - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 12 initialTTR: friendly: '46m:8s' raw: 2768 friendly_no_business: '46m:8s' raw_no_business: 2768 deviation_friendly: '4m:27s' deviation_raw: 267 deviation_friendly_no_business: '4m:27s' deviation_raw_no_business: 267 median_friendly: '23m:58s' median_raw: 1438 median_friendly_no_business: '23m:58s' median_raw_no_business: 1438 consistency_score: 81.47% consistency_score_no_business: 81.47% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 10 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:29m' raw: 19799 friendly_no_business: '19h:6m' raw_no_business: 68765 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: boggsterman@hotmail.com threads: type: object properties: total: type: integer example: 14 internal: type: integer example: 0 inbound: type: integer example: 13 outbound: type: integer example: 1 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 14 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 100 numerator: type: integer example: 14 denominator: type: integer example: 14 top_labels: type: array example: [] messages_per_conversations_avg: type: number example: 2.6 messages_received_per_conversations_avg: type: number example: 1.5 messages_sent_per_conversations_avg: type: number example: 1.1 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 21 initial: type: integer example: 8 replies: type: integer example: 9 forward: type: integer example: 0 follow_up: type: integer example: 4 initial_replies: type: integer example: 2 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 16 initial: type: integer example: 1 replies: type: integer example: 10 forward: type: integer example: 5 follow_up: type: integer example: 0 initial_replies: type: integer example: 9 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '1h:2m' raw: type: integer example: 3766 friendly_no_business: type: string example: '1h:2m' raw_no_business: type: integer example: 3766 deviation_friendly: type: string example: '8m:37s' deviation_raw: type: integer example: 517 deviation_friendly_no_business: type: string example: '8m:37s' deviation_raw_no_business: type: integer example: 517 median_friendly: type: string example: '14m:42s' median_raw: type: integer example: 882 median_friendly_no_business: type: string example: '14m:42s' median_raw_no_business: type: integer example: 882 consistency_score: type: string example: 41.46% consistency_score_no_business: type: string example: 41.46% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: integer, example: 70 } percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 10 initialTTR: type: object properties: friendly: type: string example: '1h:9m' raw: type: integer example: 4159 friendly_no_business: type: string example: '1h:9m' raw_no_business: type: integer example: 4159 deviation_friendly: type: string example: '12m:51s' deviation_raw: type: integer example: 771 deviation_friendly_no_business: type: string example: '12m:51s' deviation_raw_no_business: type: integer example: 771 median_friendly: type: string example: '22m:51s' median_raw: type: integer example: 1371 median_friendly_no_business: type: string example: '22m:51s' median_raw_no_business: type: integer example: 1371 consistency_score: type: string example: 43.75% consistency_score_no_business: type: string example: 43.75% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 9 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '1h:45m' raw: type: integer example: 6329 friendly_no_business: type: string example: '2h:57m' raw_no_business: type: integer example: 10655 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 pagination: type: object properties: total: type: integer example: 12 page: type: integer example: 1 args: type: object properties: model: type: object properties: icon: type: string example: building id: type: string example: null model_type: type: string example: Internal name: type: string example: 'My Company' value: type: string example: 'My Company' modelCom: type: object properties: id: type: integer example: 1 name: type: string example: 'Top Revenue Customers' email_usernames: type: array example: - towne.delbert@koelpin.com - weissnat.karlie@auer.biz - thea82@emard.info - walter.anjali@miller.com - wilkinson.general@muller.net - yhuel@spencer.com - zoe63@ullrich.info - cristal41@moore.info - finn82@hermann.com - candida86@schinner.info - rosenbaum.marion@becker.org - kenny70@pfeffer.com - timmy80@satterfield.biz - marlee.spencer@johnston.com - littel.deon@gorczany.com - victoria22@doyle.com - morissette.antonio@rice.com - agnes.effertz@blick.org - adelbert.hills@kautzer.net - metz.keegan@kohler.info - joseph00@lubowitz.com - oberbrunner.brook@cummerata.com - osvaldo.ohara@reinger.com - erin.harris@borer.net - rex77@mcdermott.com - hvolkman@tremblay.com - tyshawn.mclaughlin@wehner.com - annabelle03@rice.com - cheyenne26@corkery.org - kautzer.meaghan@rodriguez.com - carter23@mohr.com - antone20@bogan.com - lorenza39@jerde.com - darwin34@koss.com - nova.wolf@ratke.com - mdaugherty@cole.biz - xrobel@kunde.info - aemmerich@sanford.com - closed@timetoreply.com - gsatterfield@hessel.com - heathcote.julian@russel.net - jazmyn.wyman@abbott.com - immanuel74@harber.com - streich.agustina@jakubowski.info - kbartoletti@dicki.biz - tklocko@jacobs.biz - dovie31@quitzon.com - kurtis72@mcglynn.biz - stehr.wava@kemmer.com - felicita.murray@bergstrom.com - froberts@kuhlman.com - glennie.will@collins.info - qvandervort@vandervort.com - liliane43@koch.com - taurean.wisozk@weissnat.com - simonis.layne@pacocha.com - wyman.ahmad@wilderman.net - skuhic@okeefe.biz - pink.watsica@kirlin.com - heathcote.gaylord@feest.org - myles.bergnaum@reinger.net - kip.hamill@schaden.net - marietta.rodriguez@moen.net - jeromy35@kshlerin.com - anderson.magali@ledner.com - earnestine.gulgowski@bode.com - manuel.hudson@vandervort.com - mertz.dejah@parisian.org - lkirlin@lowe.com - camron.miller@kutch.com - schneider.madge@armstrong.com - mcdermott.heather@bode.com - blanda.danielle@weissnat.info - misael.reichel@pfeffer.com - amos55@boehm.com - kaya82@wisoky.info - ghill@blick.com - wlueilwitz@ullrich.com - noemi76@reichert.com - meghan39@effertz.org - omarvin@rippin.com - edach@parker.com - kbreitenberg@hackett.info - jay30@mohr.net - isai14@roob.org - schmitt.albert@gmail.com - jazmin40@dibbert.com - christa.wiza@hettinger.biz - spencer.eloy@rau.net - hhane@sanford.net - hnitzsche@jerde.com - kpowlowski@nitzsche.info - istroman@barrows.com - welch.gladyce@goodwin.net - kromaguera@wisoky.com - cwilderman@hilpert.com - moriah.dietrich@lakin.com - bart.moore@witting.com - berry.jacobi@reynolds.net - rempel.jordon@hills.com - dickens.emie@mclaughlin.biz - michale.gleichner@jacobson.info - steuber.jerel@rolfson.com - elvera.lebsack@lynch.com - elody.nienow@erdman.info - tromp.jordon@maggio.com - ugoldner@pouros.com - xdurgan@swaniawski.com - jschroeder@armstrong.com - kathryn.simonis@swift.org - santina22@reilly.com - erdman.shaina@hintz.com - bridgette.funk@torp.com - coralie20@gutkowski.com - ekrajcik@okuneva.com - gislason.christopher@schaefer.info - gavin91@kirlin.com - xhauck@bechtelar.com - willis76@stroman.biz - mhill@klocko.com - genoveva99@eichmann.info - xrunolfsdottir@kshlerin.org - corrine79@yahoo.com - evan.mccullough@hahn.com - bwhite@gottlieb.com - bettie62@toy.com - bcollier@crona.org - denesik.kenna@yahoo.com - mclaughlin.marisa@hills.net - onolan@purdy.info - gibson.valentine@jenkins.com - jast.bradly@hickle.biz - lisette.dooley@yahoo.com - tbernhard@lehner.com - abbott.miracle@hoppe.org - joanny28@stamm.com - nader.pasquale@fadel.com - yschoen@windler.com - luna.dickens@prohaska.com - adrianna93@schultz.com - chasity85@stracke.com - brogahn@runte.com - rubye13@volkman.org - reese38@kub.info - cleta.dietrich@heidenreich.com - cole.murphy@greenfelder.com - dshanahan@swift.com - hartmann.josefa@hermiston.com - marjolaine96@schowalter.com - cynthia36@maggio.com - shanel18@hotmail.com - eliane97@ortiz.biz - gust13@kertzmann.info - powlowski.giovanny@borer.net - jensen.kuhn@kiehn.com - cordell.kling@armstrong.com - astark@herman.com - gromaguera@herzog.com - bernadette.ferry@haley.org - alexandro88@jacobs.org - inolan@gulgowski.org - cassin.jeffrey@schoen.info - dariana17@feil.biz - alexandrine59@nitzsche.org - frederique83@kozey.com - winifred31@bauch.org - rath.maegan@lueilwitz.com - qtoy@prosacco.com - wyost@gmail.com - savanna58@runolfsson.com - tcummerata@dach.com - meagan.champlin@orn.com - rwisozk@dietrich.biz - hilton68@dare.com - goodwin.kaci@goldner.com - minerva47@willms.net - williamson.sydni@schaden.com - koss.daisy@hudson.com - maggio.hollie@schaefer.com - stehr.kennedy@feil.com - feeney.garett@runte.com - madisyn33@wilkinson.com - nlang@lehner.com - hilton.okeefe@spinka.com - brandy50@gmail.com - labadie.graciela@mosciski.com - xmertz@stroman.org - cielo.strosin@bode.com - emante@yahoo.com - reva.lueilwitz@heaney.biz - mueller.hyman@satterfield.com - orn.enola@lowe.com - cprohaska@cartwright.net - igorczany@kling.com - abe.nicolas@yahoo.com - tanner.kuhic@little.org - reinhold.lynch@stokes.org - eernser@bailey.com - dickens.nicola@johnston.com - boyer.daphney@goyette.com - predovic.antonette@parker.net - benny.trantow@ortiz.com - emmett63@hotmail.com - elizabeth.zulauf@hotmail.com - franecki.bradford@altenwerth.info - hudson.bennie@berge.com - dooley.breanna@stamm.org - sigrid.kovacek@baumbach.com - arno09@schumm.com - charley36@hills.net - ratke.summer@monahan.org - orlo41@gmail.com - ellie25@hotmail.com - jovani23@rogahn.net - berge.clarissa@ledner.net - columbus71@zulauf.biz - eve45@auer.com - stehr.emerson@jaskolski.com - terence.hudson@reichert.net - abbott.dawn@hotmail.com - rollin.douglas@murazik.com - heathcote.alvis@hotmail.com - qrobel@jakubowski.com - rogelio.streich@anderson.com - ullrich.ethelyn@shields.com - rath.tyshawn@feest.com - schinner.geo@harris.com - johnston.corine@yahoo.com - easter.heller@davis.org - vdeckow@wilkinson.info - qglover@hotmail.com - triston69@williamson.com - mstokes@mcclure.net - holly07@terry.com - helena.hessel@bernhard.com - wade62@hettinger.com - mohammad46@gmail.com - rose.mclaughlin@bauch.com - gabriella37@franecki.com - ngrant@konopelski.org - pkreiger@raynor.com - sherman33@lebsack.com - osinski.daryl@cummerata.net - wwiegand@barrows.info - mayert.adriel@rohan.org - fblock@hansen.org - schamberger.dusty@dickens.com - simonis.manley@bradtke.com - hschmidt@toy.com - karen.abshire@gmail.com - wkovacek@bogan.com - gregoria73@padberg.com - leola26@purdy.net - vschulist@nitzsche.info - xkessler@herman.biz - oschultz@lindgren.com - jacobs.elna@schumm.com - gleason.filomena@dickinson.com - vpaucek@raynor.org - kay07@smith.net - cordie96@yahoo.com - hwelch@gmail.com - broderick.mann@hotmail.com - rosamond.dietrich@torphy.com - ckuhic@yahoo.com - stroman.dimitri@walker.com - ozemlak@ledner.info - dkub@witting.com - rluettgen@veum.com - mayer.lue@prosacco.com - lorine.harvey@hotmail.com - dlindgren@hotmail.com - emery87@gmail.com - fletcher91@price.com - emard.clemmie@oberbrunner.org - davonte.armstrong@cronin.com - frami.zelda@beahan.biz - vkertzmann@langworth.com - wilderman.domenico@koch.com - antone67@wolf.net - shanon.robel@oconnell.com - qtoy@bashirian.com - pfeffer.sheldon@mayer.com - gaylord.eleonore@bruen.info - pasquale.weissnat@rice.com - akshlerin@breitenberg.com - romaguera.dalton@steuber.com - emmerich.brody@hauck.com - diana79@kuhic.com - joey.kohler@gmail.com - karelle.greenholt@kuphal.com - vhegmann@eichmann.biz - theodora41@yahoo.com - walter.aisha@hotmail.com - cstehr@bauch.com - ross95@gmail.com - fschmeler@gmail.com - nquitzon@mcclure.com - florencio90@robel.com - stroman.christa@wyman.com - mona.feil@runolfsson.com - cynthia.hermann@gmail.com - cleta89@dubuque.com - jarrett.bernier@hyatt.org - kautzer.shawn@runolfsdottir.info items: type: string customer_domains: type: array example: - steuber.com - tillman.net - wiza.info - gislason.com - sawayn.com - kuhic.com - littel.net - rau.net - lehner.com - connelly.org - emard.com - stoltenberg.org - leffler.com - romaguera.com - gibson.com - kuphal.info - gmail.com - kovacek.com - deckow.biz - braun.biz - hammes.com - beer.org - lebsack.com - yahoo.com - green.com - kirlin.info - konopelski.info - oconner.com - ferry.com - kutch.com - quigley.com - walker.biz - hotmail.com - conn.com - oreilly.com - bechtelar.com - kozey.com - okuneva.com - strosin.org - denesik.com - goyette.com - padberg.com - pollich.com - miller.com - haag.com - schuster.com - von.com - williamson.com - grady.com - beier.org - volkman.net - rempel.com - lesch.biz - bernier.com - kessler.info - leannon.com - okon.com - murray.com - ebert.com - kovacek.net - reynolds.org - mcglynn.com - hickle.com - ortiz.biz - kshlerin.com - beer.com - lang.info - quitzon.biz - dooley.com - herzog.net - yost.info - oberbrunner.com - blick.org - lesch.com - wisozk.com - koss.com - schneider.com - goodwin.info - boyer.info - sipes.com - murphy.com - jacobs.biz - wiegand.biz - monahan.com - rath.net - abshire.com - dickens.com - dietrich.biz - hoeger.com - dietrich.com - fahey.com - gerlach.org - rodriguez.info - johns.com - kertzmann.com - cassin.org - mosciski.net - kuhn.info - quitzon.net - gusikowski.org - pfannerstill.net - jaskolski.com - dicki.com - walter.org - beahan.com - bernhard.com - quigley.org - moen.com - wilkinson.biz - hoppe.org - rogahn.net - sauer.com - stamm.com - schulist.info - watsica.com - schaefer.biz - senger.info - considine.com - kunze.com - bauch.com - stiedemann.org - weissnat.info - purdy.biz - ruecker.biz - jakubowski.net - stroman.com - ledner.com - ankunding.com - cormier.org - kilback.org - doyle.org - cremin.com - beier.com - pagac.com - weimann.net - veum.com - mann.info - huels.com - ward.com - marks.org - boyle.com - senger.biz - pacocha.info - lemke.com - gleichner.biz - wunsch.com - huel.org - mann.com - toy.net - spinka.com - rath.biz - nolan.com - hansen.com - lakin.info - moore.biz - volkman.com - wolff.com - grady.org - rosenbaum.com - wisoky.com - christiansen.net - mohr.net - rempel.biz - johnston.com - gutmann.net - glover.com - conn.org - schroeder.info - nitzsche.com - schultz.com - stanton.biz - connelly.info - blanda.com - okeefe.com - schmitt.biz - schumm.biz - frami.com - treutel.info - schumm.com - lind.com - goldner.info - becker.net - rolfson.com - mante.com - schamberger.info - cremin.biz - kemmer.com - connelly.com - bauch.biz - dach.net - dickens.biz - harber.com - abbott.com - jacobi.com - mante.net - swift.com - welch.net - senger.net - greenfelder.biz - marks.com - pfeffer.biz - mueller.com - jones.com - grimes.com - walsh.com - klein.com - kihn.org - stark.com - pollich.org - marquardt.com - weber.info - kemmer.net - armstrong.info - farrell.net - doyle.com - nicolas.info - jacobson.org - kerluke.com - leuschke.com - hahn.com - hyatt.com - langosh.com - stokes.info - heathcote.com - friesen.biz - schaefer.org - greenholt.net - ryan.com - kertzmann.biz - turcotte.com - smith.org - bailey.com - orn.net - wyman.com - hyatt.net - mante.org - nicolas.org items: type: string model_type: type: string example: 'Contact Group' icon: type: string example: user-friends tags: - Reports /api/reports/interactions: get: summary: 'Interactions - Report' operationId: interactionsReport description: 'Interactions Report Data' parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' nullable: false - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' nullable: false - in: query name: model description: 'The ID or Name of the mailbox you want results for.' example: '1' required: false schema: type: string description: 'The ID or Name of the mailbox you want results for.' example: '1' nullable: false - in: query name: model_type description: 'Model Type of the mailbox being queried. For this report, it must be "Mailbox".' example: Mailbox required: false schema: type: string description: 'Model Type of the mailbox being queried. For this report, it must be "Mailbox".' example: Mailbox nullable: false - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: false nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false nullable: false - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false nullable: false - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null nullable: false - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND nullable: false - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' nullable: false - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' nullable: false - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' nullable: false - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' nullable: false - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 nullable: false - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 nullable: false - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: 15 nullable: false - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 nullable: false - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: 15 nullable: false - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: robert@timetoreply.com: interactions: huels.jake@schuster.com: to: 1 email: huels.jake@schuster.com from: 3 cc: 0 closed@timetoreply.com: to: 3 email: closed@timetoreply.com from: 0 cc: 0 qvandervort@vandervort.com: to: 1 email: qvandervort@vandervort.com from: 2 cc: 0 stehr.wava@kemmer.com: to: 1 email: stehr.wava@kemmer.com from: 2 cc: 0 boggsterman@hotmail.com: to: 1 email: boggsterman@hotmail.com from: 1 cc: 0 darius.king@kozey.com: to: 1 email: darius.king@kozey.com from: 1 cc: 0 c.cormier@timetoreply.com: to: 1 email: c.cormier@timetoreply.com from: 0 cc: 0 robert+inactive@timetoreply.com: to: 1 email: robert+inactive@timetoreply.com from: 0 cc: 0 m.ward@timetoreply.com: to: 0 email: m.ward@timetoreply.com from: 0 cc: 1 aemmerich@sanford.com: to: 0 email: aemmerich@sanford.com from: 1 cc: 0 deontae.renner@okuneva.com: to: 0 email: deontae.renner@okuneva.com from: 1 cc: 0 dovie31@quitzon.com: to: 0 email: dovie31@quitzon.com from: 1 cc: 0 agent: key: 0 email_username: robert@timetoreply.com properties: robert@timetoreply.com: type: object properties: interactions: type: object properties: huels.jake@schuster.com: type: object properties: to: type: integer example: 1 email: type: string example: huels.jake@schuster.com from: type: integer example: 3 cc: type: integer example: 0 closed@timetoreply.com: type: object properties: to: type: integer example: 3 email: type: string example: closed@timetoreply.com from: type: integer example: 0 cc: type: integer example: 0 qvandervort@vandervort.com: type: object properties: to: type: integer example: 1 email: type: string example: qvandervort@vandervort.com from: type: integer example: 2 cc: type: integer example: 0 stehr.wava@kemmer.com: type: object properties: to: type: integer example: 1 email: type: string example: stehr.wava@kemmer.com from: type: integer example: 2 cc: type: integer example: 0 boggsterman@hotmail.com: type: object properties: to: type: integer example: 1 email: type: string example: boggsterman@hotmail.com from: type: integer example: 1 cc: type: integer example: 0 darius.king@kozey.com: type: object properties: to: type: integer example: 1 email: type: string example: darius.king@kozey.com from: type: integer example: 1 cc: type: integer example: 0 c.cormier@timetoreply.com: type: object properties: to: type: integer example: 1 email: type: string example: c.cormier@timetoreply.com from: type: integer example: 0 cc: type: integer example: 0 robert+inactive@timetoreply.com: type: object properties: to: type: integer example: 1 email: type: string example: robert+inactive@timetoreply.com from: type: integer example: 0 cc: type: integer example: 0 m.ward@timetoreply.com: type: object properties: to: type: integer example: 0 email: type: string example: m.ward@timetoreply.com from: type: integer example: 0 cc: type: integer example: 1 aemmerich@sanford.com: type: object properties: to: type: integer example: 0 email: type: string example: aemmerich@sanford.com from: type: integer example: 1 cc: type: integer example: 0 deontae.renner@okuneva.com: type: object properties: to: type: integer example: 0 email: type: string example: deontae.renner@okuneva.com from: type: integer example: 1 cc: type: integer example: 0 dovie31@quitzon.com: type: object properties: to: type: integer example: 0 email: type: string example: dovie31@quitzon.com from: type: integer example: 1 cc: type: integer example: 0 agent: type: object properties: key: type: integer example: 0 email_username: type: string example: robert@timetoreply.com tags: - Reports /api/reports/sla: get: summary: 'SLA - Report' operationId: sLAReport description: 'SLA Report Data' parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' nullable: false - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' nullable: false - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' nullable: false - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal nullable: false - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: false nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false nullable: false - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false nullable: false - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null nullable: false - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND nullable: false - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' nullable: false - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' nullable: false - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' nullable: false - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' nullable: false - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 nullable: false - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 nullable: false - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: 15 nullable: false - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 nullable: false - in: query name: sort_by description: 'Field Name to sort agents by. Defaults to threads.total.' example: threads.total required: false schema: type: string description: 'Field Name to sort agents by. Defaults to threads.total.' example: threads.total nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: per_page_agents description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: page_agents description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: per_page_contacts description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: page_contacts description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: per_page_domains description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: page_domains description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: 15 nullable: false - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false - in: query name: init_ttr_goal description: 'Time string in the format "HH:MM:SS" of your initial reply time goal.' example: '02:00:00' required: false schema: type: string description: 'Time string in the format "HH:MM:SS" of your initial reply time goal.' example: '02:00:00' nullable: false - in: query name: overall_ttr_goal description: 'Time string in the format "HH:MM:SS" of your overall reply time goal.' example: '02:00:00' required: false schema: type: string description: 'Time string in the format "HH:MM:SS" of your overall reply time goal.' example: '02:00:00' nullable: false - in: query name: overall_ttc_goal description: 'Time string in the format "HH:MM:SS" of your overall Time to close goal.' example: '02:00:00' required: false schema: type: string description: 'Time string in the format "HH:MM:SS" of your overall Time to close goal.' example: '02:00:00' nullable: false responses: 200: description: '' content: application/json: schema: type: object example: stats: threads: total: 73 internal: 2 inbound: 58 outbound: 13 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 73 have_replies: 66 have_replies_from_agents: 59 have_no_replies_from_agents: 14 completionRatio: ratio: 89.66 numerator: 52 denominator: 58 handledRate: rate: 100 numerator: 73 denominator: 73 top_labels: '' messages_per_conversations_avg: 3.3 messages_sent_per_conversations_avg: 1.5 messages_received_per_conversations_avg: 1.7 labels: total: 23 list: - key: UNREAD doc_count: 51 - key: IMPORTANT doc_count: 14 - key: INBOX doc_count: 12 - key: CATEGORY_SOCIAL doc_count: 11 - key: CATEGORY_PERSONAL doc_count: 10 - key: STARRED doc_count: 10 - key: CATEGORY_PROMOTIONS doc_count: 9 - key: CATEGORY_UPDATES doc_count: 9 - key: CATEGORY_FORUMS doc_count: 8 - key: SENT doc_count: 7 - key: Automotive doc_count: 1 - key: 'Books & Toys' doc_count: 1 - key: 'Games, Clothing & Sports' doc_count: 1 - key: 'Garden, Sports & Games' doc_count: 1 - key: 'Grocery, Outdoors & Shoes' doc_count: 1 - key: 'Grocery, Sports & Baby' doc_count: 1 - key: 'Kids, Computers & Grocery' doc_count: 1 - key: 'Movies, Clothing & Jewelry' doc_count: 1 - key: 'Outdoors & Home' doc_count: 1 - key: 'Outdoors, Books & Garden' doc_count: 1 messages: count: 237 initial: 67 replies: 124 forward: 30 follow_up: 16 received: count: 127 initial: 54 replies: 57 forward: 0 follow_up: 16 initial_replies: 14 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 111 initial: 13 replies: 68 forward: 30 follow_up: 0 initial_replies: 52 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 overallTTR: friendly: '1h:42m' raw: 6141 friendly_no_business: '4h:37m' raw_no_business: 16664 deviation_friendly: '11m:25s' deviation_raw: 685 deviation_friendly_no_business: '9m:37s' deviation_raw_no_business: 577 median_friendly: '19m:31s' median_raw: 1171 median_friendly_no_business: '20m:4s' median_raw_no_business: 1204 consistency_score: 41.54% consistency_score_no_business: 52.08% percentileRanks: - count: 0 key: '1h:0m' value: 80.88 - count: 0 key: '2h:0m' value: 85.29 - count: 0 key: '4h:0m' value: 88.24 - count: 0 key: '8h:0m' value: 95.59 percentileRanksRaw: - count: 0 key: '1h:0m' value: 77.94 - count: 0 key: '2h:0m' value: 82.35 - count: 0 key: '4h:0m' value: 88.24 - count: 0 key: '8h:0m' value: 91.18 within_sla: 58 within_sla_percentage_friendly: 85.29 sla_breach: 10 sla_breach_percentage_friendly: 14.71 excluded_from_sla: 0 initialTTR: friendly: '2h:6m' raw: 7577 friendly_no_business: '2h:39m' raw_no_business: 9564 deviation_friendly: '12m:40s' deviation_raw: 760 deviation_friendly_no_business: '12m:40s' deviation_raw_no_business: 760 median_friendly: '22m:51s' median_raw: 1371 median_friendly_no_business: '22m:51s' median_raw_no_business: 1371 consistency_score: 44.56% consistency_score_no_business: 44.56% percentileRanks: - count: 0 key: '1h:0m' value: 74.47 - count: 0 key: '2h:0m' value: 82.98 - count: 0 key: '4h:0m' value: 87.23 - count: 0 key: '8h:0m' value: 95.74 percentileRanksRaw: - count: 0 key: '1h:0m' value: 74.47 - count: 0 key: '2h:0m' value: 80.85 - count: 0 key: '4h:0m' value: 87.23 - count: 0 key: '8h:0m' value: 91.49 within_sla: 39 within_sla_percentage_friendly: 82.98 sla_breach: 8 sla_breach_percentage_friendly: 17.02 excluded_from_sla: 5 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '4h:16m' raw: 15369 friendly_no_business: '12h:23m' raw_no_business: 44587 percentileRanks: - count: 0 key: '1h:0m' value: 42.47 - count: 0 key: '2h:0m' value: 57.53 - count: 0 key: '4h:0m' value: 75.34 - count: 0 key: '8h:0m' value: 89.04 percentileRanksRaw: - count: 0 key: '1h:0m' value: 39.73 - count: 0 key: '2h:0m' value: 56.16 - count: 0 key: '4h:0m' value: 73.97 - count: 0 key: '8h:0m' value: 78.08 within_sla: 42 within_sla_percentage_friendly: 57.53 sla_breach: 31 sla_breach_percentage_friendly: 42.47 dailyStats: [] type: stats previous_period: threads: total: 47 internal: 1 inbound: 33 outbound: 13 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 47 have_replies: 40 have_replies_from_agents: 34 have_no_replies_from_agents: 13 completionRatio: ratio: 87.88 numerator: 29 denominator: 33 handledRate: rate: 100 numerator: 47 denominator: 47 top_labels: '' messages_per_conversations_avg: 3.3 messages_sent_per_conversations_avg: 1.5 messages_received_per_conversations_avg: 1.7 labels: total: 20 list: - key: UNREAD doc_count: 37 - key: STARRED doc_count: 11 - key: CATEGORY_PROMOTIONS doc_count: 9 - key: CATEGORY_FORUMS doc_count: 8 - key: CATEGORY_PERSONAL doc_count: 8 - key: CATEGORY_SOCIAL doc_count: 8 - key: SENT doc_count: 7 - key: IMPORTANT doc_count: 6 - key: INBOX doc_count: 6 - key: CATEGORY_UPDATES doc_count: 5 - key: Garden doc_count: 2 - key: 'Beauty & Sports' doc_count: 1 - key: 'Books & Toys' doc_count: 1 - key: 'Computers, Movies & Music' doc_count: 1 - key: Games doc_count: 1 - key: Health doc_count: 1 - key: 'Health & Electronics' doc_count: 1 - key: Movies doc_count: 1 - key: 'Movies & Grocery' doc_count: 1 - key: Shoes doc_count: 1 messages: count: 153 initial: 46 replies: 82 forward: 16 follow_up: 9 received: count: 81 initial: 31 replies: 41 forward: 0 follow_up: 9 initial_replies: 11 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 72 initial: 15 replies: 41 forward: 16 follow_up: 0 initial_replies: 29 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 overallTTR: friendly: '1h:22m' raw: 4974 friendly_no_business: '5h:8m' raw_no_business: 18500 deviation_friendly: '11m:13s' deviation_raw: 673 deviation_friendly_no_business: '11m:56s' deviation_raw_no_business: 716 median_friendly: '14m:7s' median_raw: 847 median_friendly_no_business: '18m:26s' median_raw_no_business: 1106 consistency_score: 20.58% consistency_score_no_business: 35.25% percentileRanks: - count: 0 key: '1h:0m' value: 80.49 - count: 0 key: '2h:0m' value: 85.37 - count: 0 key: '4h:0m' value: 92.68 - count: 0 key: '8h:0m' value: 95.12 percentileRanksRaw: - count: 0 key: '1h:0m' value: 75.61 - count: 0 key: '2h:0m' value: 82.93 - count: 0 key: '4h:0m' value: 87.8 - count: 0 key: '8h:0m' value: 87.8 within_sla: 35 within_sla_percentage_friendly: 85.37 sla_breach: 6 sla_breach_percentage_friendly: 14.63 excluded_from_sla: 0 initialTTR: friendly: '1h:27m' raw: 5250 friendly_no_business: '1h:30m' raw_no_business: 5442 deviation_friendly: '11m:40s' deviation_raw: 700 deviation_friendly_no_business: '11m:33s' deviation_raw_no_business: 693 median_friendly: '17m:11s' median_raw: 1031 median_friendly_no_business: '17m:25s' median_raw_no_business: 1045 consistency_score: 32.1% consistency_score_no_business: 33.68% percentileRanks: - count: 0 key: '1h:0m' value: 84 - count: 0 key: '2h:0m' value: 88 - count: 0 key: '4h:0m' value: 92 - count: 0 key: '8h:0m' value: 92 percentileRanksRaw: - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 88 - count: 0 key: '4h:0m' value: 92 - count: 0 key: '8h:0m' value: 92 within_sla: 22 within_sla_percentage_friendly: 88 sla_breach: 3 sla_breach_percentage_friendly: 12 excluded_from_sla: 4 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:24m' raw: 19443 friendly_no_business: '20h:23m' raw_no_business: 73396 percentileRanks: - count: 0 key: '1h:0m' value: 42.55 - count: 0 key: '2h:0m' value: 61.7 - count: 0 key: '4h:0m' value: 72.34 - count: 0 key: '8h:0m' value: 80.85 percentileRanksRaw: - count: 0 key: '1h:0m' value: 38.3 - count: 0 key: '2h:0m' value: 53.19 - count: 0 key: '4h:0m' value: 65.96 - count: 0 key: '8h:0m' value: 72.34 within_sla: 29 within_sla_percentage_friendly: 61.7 sla_breach: 18 sla_breach_percentage_friendly: 38.3 dailyStats: [] type: previousPeriod all_agent_stats: current_page: 1 data: - name: boggsterman@hotmail.com threads: total: 14 internal: 0 inbound: 13 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 13 have_initial_replies: 13 handledRate: rate: 100 numerator: 14 denominator: 14 top_labels: - UNREAD - CATEGORY_UPDATES - IMPORTANT - SENT - STARRED messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 21 initial: 8 replies: 9 forward: 0 follow_up: 4 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 16 initial: 1 replies: 10 forward: 5 follow_up: 0 initial_replies: 9 dailyStats: [] overallTTR: friendly: '1h:2m' raw: 3766 friendly_no_business: '1h:2m' raw_no_business: 3766 deviation_friendly: '8m:37s' deviation_raw: 517 deviation_friendly_no_business: '8m:37s' deviation_raw_no_business: 517 median_friendly: '14m:42s' median_raw: 882 median_friendly_no_business: '14m:42s' median_raw_no_business: 882 consistency_score: 41.46% consistency_score_no_business: 41.46% percentileRanks: - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 - count: 0 key: '8h:0m' value: 100 within_sla: 9 within_sla_percentage_friendly: 90 sla_breach: 1 sla_breach_percentage_friendly: 10 excluded_from_sla: 0 initialTTR: friendly: '1h:9m' raw: 4159 friendly_no_business: '1h:9m' raw_no_business: 4159 deviation_friendly: '12m:51s' deviation_raw: 771 deviation_friendly_no_business: '12m:51s' deviation_raw_no_business: 771 median_friendly: '22m:51s' median_raw: 1371 median_friendly_no_business: '22m:51s' median_raw_no_business: 1371 consistency_score: 43.75% consistency_score_no_business: 43.75% percentileRanks: - count: 0 key: '1h:0m' value: 77.78 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 88.89 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 77.78 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 88.89 - count: 0 key: '8h:0m' value: 100 within_sla: 8 within_sla_percentage_friendly: 88.89 sla_breach: 1 sla_breach_percentage_friendly: 11.11 excluded_from_sla: 0 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:45m' raw: 6329 friendly_no_business: '2h:57m' raw_no_business: 10655 percentileRanks: - count: 0 key: '1h:0m' value: 64.29 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 92.86 percentileRanksRaw: - count: 0 key: '1h:0m' value: 57.14 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 92.86 within_sla: 12 within_sla_percentage_friendly: 85.71 sla_breach: 2 sla_breach_percentage_friendly: 14.29 previous: name: boggsterman@hotmail.com threads: total: 6 internal: 0 inbound: 4 outbound: 2 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 6 have_replies: 4 have_initial_replies: 4 handledRate: rate: 100 numerator: 6 denominator: 6 top_labels: - UNREAD - CATEGORY_SOCIAL - CATEGORY_PROMOTIONS - CATEGORY_UPDATES - IMPORTANT messages_per_conversations_avg: 2 messages_received_per_conversations_avg: 1 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 6 initial: 2 replies: 3 forward: 0 follow_up: 1 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 6 initial: 2 replies: 2 forward: 2 follow_up: 0 initial_replies: 2 dailyStats: [] overallTTR: friendly: '29m:25s' raw: 1765 friendly_no_business: '29m:25s' raw_no_business: 1765 deviation_friendly: 35s deviation_raw: 35 deviation_friendly_no_business: 35s deviation_raw_no_business: 35 median_friendly: '28m:50s' median_raw: 1730 median_friendly_no_business: '28m:50s' median_raw_no_business: 1730 consistency_score: 98.01% consistency_score_no_business: 98.01% percentileRanks: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 within_sla: 2 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 0 initialTTR: friendly: '29m:25s' raw: 1765 friendly_no_business: '29m:25s' raw_no_business: 1765 deviation_friendly: 35s deviation_raw: 35 deviation_friendly_no_business: 35s deviation_raw_no_business: 35 median_friendly: '28m:50s' median_raw: 1730 median_friendly_no_business: '28m:50s' median_raw_no_business: 1730 consistency_score: 98.01% consistency_score_no_business: 98.01% percentileRanks: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 within_sla: 2 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 0 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '6h:53m' raw: 24783 friendly_no_business: '28h:13m' raw_no_business: 101583 percentileRanks: - count: 0 key: '1h:0m' value: 33.33 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 66.67 - count: 0 key: '8h:0m' value: 66.67 percentileRanksRaw: - count: 0 key: '1h:0m' value: 33.33 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 66.67 - count: 0 key: '8h:0m' value: 66.67 within_sla: 3 within_sla_percentage_friendly: 50 sla_breach: 3 sla_breach_percentage_friendly: 50 - name: robert+inactive@timetoreply.com threads: total: 13 internal: 0 inbound: 10 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 13 have_replies: 12 have_initial_replies: 12 handledRate: rate: 100 numerator: 13 denominator: 13 top_labels: - UNREAD - CATEGORY_UPDATES - IMPORTANT - INBOX - SENT messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.5 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 20 initial: 9 replies: 9 forward: 0 follow_up: 2 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 19 initial: 2 replies: 12 forward: 5 follow_up: 0 initial_replies: 10 dailyStats: [] overallTTR: friendly: '2h:42m' raw: 9771 friendly_no_business: '9h:46m' raw_no_business: 35202 deviation_friendly: '6m:34s' deviation_raw: 394 deviation_friendly_no_business: '6m:34s' deviation_raw_no_business: 394 median_friendly: '24m:53s' median_raw: 1493 median_friendly_no_business: '24m:53s' median_raw_no_business: 1493 consistency_score: 73.64% consistency_score_no_business: 73.64% percentileRanks: - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 - count: 0 key: '8h:0m' value: 91.67 percentileRanksRaw: - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 - count: 0 key: '8h:0m' value: 91.67 within_sla: 10 within_sla_percentage_friendly: 83.33 sla_breach: 2 sla_breach_percentage_friendly: 16.67 excluded_from_sla: 0 initialTTR: friendly: '46m:8s' raw: 2768 friendly_no_business: '46m:8s' raw_no_business: 2768 deviation_friendly: '4m:27s' deviation_raw: 267 deviation_friendly_no_business: '4m:27s' deviation_raw_no_business: 267 median_friendly: '23m:58s' median_raw: 1438 median_friendly_no_business: '23m:58s' median_raw_no_business: 1438 consistency_score: 81.47% consistency_score_no_business: 81.47% percentileRanks: - count: 0 key: '1h:0m' value: 87.5 - count: 0 key: '2h:0m' value: 87.5 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 87.5 - count: 0 key: '2h:0m' value: 87.5 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 within_sla: 7 within_sla_percentage_friendly: 87.5 sla_breach: 1 sla_breach_percentage_friendly: 12.5 excluded_from_sla: 2 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:29m' raw: 19799 friendly_no_business: '19h:6m' raw_no_business: 68765 percentileRanks: - count: 0 key: '1h:0m' value: 53.85 - count: 0 key: '2h:0m' value: 61.54 - count: 0 key: '4h:0m' value: 76.92 - count: 0 key: '8h:0m' value: 92.31 percentileRanksRaw: - count: 0 key: '1h:0m' value: 46.15 - count: 0 key: '2h:0m' value: 61.54 - count: 0 key: '4h:0m' value: 76.92 - count: 0 key: '8h:0m' value: 76.92 within_sla: 8 within_sla_percentage_friendly: 61.54 sla_breach: 5 sla_breach_percentage_friendly: 38.46 previous: name: robert+inactive@timetoreply.com threads: total: 5 internal: 0 inbound: 2 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 5 have_replies: 2 have_initial_replies: 2 handledRate: rate: 100 numerator: 5 denominator: 5 top_labels: - UNREAD - CATEGORY_SOCIAL - INBOX - SENT - 'Books & Toys' messages_per_conversations_avg: 1.8 messages_received_per_conversations_avg: 0.8 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 4 initial: 2 replies: 2 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 5 initial: 2 replies: 2 forward: 1 follow_up: 0 initial_replies: 2 dailyStats: [] overallTTR: friendly: '16m:17s' raw: 977 friendly_no_business: '16m:17s' raw_no_business: 977 deviation_friendly: '9m:9s' deviation_raw: 549 deviation_friendly_no_business: '9m:9s' deviation_raw_no_business: 549 median_friendly: '7m:8s' median_raw: 428 median_friendly_no_business: '7m:8s' median_raw_no_business: 428 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 within_sla: 2 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 0 initialTTR: friendly: '7m:8s' raw: 428 friendly_no_business: '7m:8s' raw_no_business: 428 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: '7m:8s' median_raw: 428 median_friendly_no_business: '7m:8s' median_raw_no_business: 428 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 within_sla: 1 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 1 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '15h:36m' raw: 56208 friendly_no_business: '66h:48m' raw_no_business: 240528 percentileRanks: - count: 0 key: '1h:0m' value: 20 - count: 0 key: '2h:0m' value: 40 - count: 0 key: '4h:0m' value: 60 - count: 0 key: '8h:0m' value: 60 percentileRanksRaw: - count: 0 key: '1h:0m' value: 20 - count: 0 key: '2h:0m' value: 40 - count: 0 key: '4h:0m' value: 60 - count: 0 key: '8h:0m' value: 60 within_sla: 2 within_sla_percentage_friendly: 40 sla_breach: 3 sla_breach_percentage_friendly: 60 first_page_url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=1' from: 1 last_page: 6 last_page_url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=6' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=6' label: '6' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=2' label: 'Next »' active: false next_page_url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=2' path: 'https://timetoreply.local/api/reports/sla' per_page: 2 prev_page_url: null to: 2 total: 12 all_domain_stats: current_page: 1 data: [] first_page_url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=1' from: null last_page: 1 last_page_url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/reports/sla' per_page: 2 prev_page_url: null to: null total: 0 all_customer_stats: current_page: 1 data: - name: closed@timetoreply.com threads: total: 30 internal: 2 inbound: 23 outbound: 5 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 30 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 30 denominator: 30 top_labels: [] messages_per_conversations_avg: 1 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 30 initial: 0 replies: 0 forward: 30 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 - count: 0 key: '8h:0m' value: 0 percentileRanksRaw: - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 - count: 0 key: '8h:0m' value: 0 within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 0 initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 - count: 0 key: '8h:0m' value: 0 percentileRanksRaw: - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 - count: 0 key: '8h:0m' value: 0 within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 0 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '4h:9m' raw: 14974 friendly_no_business: '11h:13m' raw_no_business: 40433 percentileRanks: - count: 0 key: '1h:0m' value: 40 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 76.67 - count: 0 key: '8h:0m' value: 90 percentileRanksRaw: - count: 0 key: '1h:0m' value: 40 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 76.67 - count: 0 key: '8h:0m' value: 80 within_sla: 15 within_sla_percentage_friendly: 50 sla_breach: 15 sla_breach_percentage_friendly: 50 - name: boggsterman@hotmail.com threads: total: 14 internal: 0 inbound: 13 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 13 have_initial_replies: 13 handledRate: rate: 100 numerator: 14 denominator: 14 top_labels: [] messages_per_conversations_avg: 0.5 messages_received_per_conversations_avg: 0.2 messages_sent_per_conversations_avg: 0.3 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 3 initial: 2 replies: 1 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 4 initial: 1 replies: 3 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] overallTTR: friendly: '22m:16s' raw: 1336 friendly_no_business: '22m:16s' raw_no_business: 1336 deviation_friendly: '1m:48s' deviation_raw: 108 deviation_friendly_no_business: '1m:48s' deviation_raw_no_business: 108 median_friendly: '19m:50s' median_raw: 1190 median_friendly_no_business: '19m:50s' median_raw_no_business: 1190 consistency_score: 90.92% consistency_score_no_business: 90.92% percentileRanks: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 within_sla: 3 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 0 initialTTR: friendly: '24m:23s' raw: 1463 friendly_no_business: '24m:23s' raw_no_business: 1463 deviation_friendly: '4m:33s' deviation_raw: 273 deviation_friendly_no_business: '4m:33s' deviation_raw_no_business: 273 median_friendly: '19m:50s' median_raw: 1190 median_friendly_no_business: '19m:50s' median_raw_no_business: 1190 consistency_score: 77.06% consistency_score_no_business: 77.06% percentileRanks: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 within_sla: 2 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 0 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:45m' raw: 6329 friendly_no_business: '2h:57m' raw_no_business: 10655 percentileRanks: - count: 0 key: '1h:0m' value: 64.29 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 92.86 percentileRanksRaw: - count: 0 key: '1h:0m' value: 57.14 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 92.86 within_sla: 12 within_sla_percentage_friendly: 85.71 sla_breach: 2 sla_breach_percentage_friendly: 14.29 first_page_url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=1' from: 1 last_page: 310 last_page_url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=310' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=3' label: '3' active: false - url: 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felicita.murray@bergstrom.com - froberts@kuhlman.com - glennie.will@collins.info - qvandervort@vandervort.com - liliane43@koch.com - taurean.wisozk@weissnat.com - simonis.layne@pacocha.com - wyman.ahmad@wilderman.net - skuhic@okeefe.biz - pink.watsica@kirlin.com - heathcote.gaylord@feest.org - myles.bergnaum@reinger.net - kip.hamill@schaden.net - marietta.rodriguez@moen.net - jeromy35@kshlerin.com - anderson.magali@ledner.com - earnestine.gulgowski@bode.com - manuel.hudson@vandervort.com - mertz.dejah@parisian.org - lkirlin@lowe.com - camron.miller@kutch.com - schneider.madge@armstrong.com - mcdermott.heather@bode.com - blanda.danielle@weissnat.info - misael.reichel@pfeffer.com - amos55@boehm.com - kaya82@wisoky.info - ghill@blick.com - wlueilwitz@ullrich.com - noemi76@reichert.com - meghan39@effertz.org - omarvin@rippin.com - edach@parker.com - kbreitenberg@hackett.info - jay30@mohr.net - isai14@roob.org - schmitt.albert@gmail.com - jazmin40@dibbert.com - christa.wiza@hettinger.biz - 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integer example: 73 denominator: type: integer example: 73 top_labels: type: string example: '' messages_per_conversations_avg: type: number example: 3.3 messages_sent_per_conversations_avg: type: number example: 1.5 messages_received_per_conversations_avg: type: number example: 1.7 labels: type: object properties: total: type: integer example: 23 list: type: array example: - key: UNREAD doc_count: 51 - key: IMPORTANT doc_count: 14 - key: INBOX doc_count: 12 - key: CATEGORY_SOCIAL doc_count: 11 - key: CATEGORY_PERSONAL doc_count: 10 - key: STARRED doc_count: 10 - key: CATEGORY_PROMOTIONS doc_count: 9 - key: CATEGORY_UPDATES doc_count: 9 - key: CATEGORY_FORUMS doc_count: 8 - key: SENT doc_count: 7 - key: Automotive doc_count: 1 - key: 'Books & Toys' doc_count: 1 - key: 'Games, Clothing & Sports' doc_count: 1 - key: 'Garden, Sports & Games' doc_count: 1 - key: 'Grocery, Outdoors & Shoes' doc_count: 1 - key: 'Grocery, Sports & Baby' doc_count: 1 - key: 'Kids, Computers & Grocery' doc_count: 1 - key: 'Movies, Clothing & Jewelry' doc_count: 1 - key: 'Outdoors & Home' doc_count: 1 - key: 'Outdoors, Books & Garden' doc_count: 1 items: type: object properties: key: type: string example: UNREAD doc_count: type: integer example: 51 messages: type: object properties: count: type: integer example: 237 initial: type: integer example: 67 replies: type: integer example: 124 forward: type: integer example: 30 follow_up: type: integer example: 16 received: type: object properties: count: type: integer example: 127 initial: type: integer example: 54 replies: type: integer example: 57 forward: type: integer example: 0 follow_up: type: integer example: 16 initial_replies: type: integer example: 14 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 111 initial: type: integer example: 13 replies: type: integer example: 68 forward: type: integer example: 30 follow_up: type: integer example: 0 initial_replies: type: integer example: 52 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 overallTTR: type: object properties: friendly: type: string example: '1h:42m' raw: type: integer example: 6141 friendly_no_business: type: string example: '4h:37m' raw_no_business: type: integer example: 16664 deviation_friendly: type: string example: '11m:25s' deviation_raw: type: integer example: 685 deviation_friendly_no_business: type: string example: '9m:37s' deviation_raw_no_business: type: integer example: 577 median_friendly: type: string example: '19m:31s' median_raw: type: integer example: 1171 median_friendly_no_business: type: string example: '20m:4s' median_raw_no_business: type: integer example: 1204 consistency_score: type: string example: 41.54% consistency_score_no_business: type: string example: 52.08% percentileRanks: type: array example: - count: 0 key: '1h:0m' value: 80.88 - count: 0 key: '2h:0m' value: 85.29 - count: 0 key: '4h:0m' value: 88.24 - count: 0 key: '8h:0m' value: 95.59 items: type: object properties: count: type: integer example: 0 key: type: string example: '1h:0m' value: type: number example: 80.88 percentileRanksRaw: type: array example: - count: 0 key: '1h:0m' value: 77.94 - count: 0 key: '2h:0m' value: 82.35 - count: 0 key: '4h:0m' value: 88.24 - count: 0 key: '8h:0m' value: 91.18 items: type: object properties: count: type: integer example: 0 key: type: string example: '1h:0m' value: type: number example: 77.94 within_sla: type: integer example: 58 within_sla_percentage_friendly: type: number example: 85.29 sla_breach: type: integer example: 10 sla_breach_percentage_friendly: type: number example: 14.71 excluded_from_sla: type: integer example: 0 initialTTR: type: object properties: friendly: type: string example: '2h:6m' raw: type: integer example: 7577 friendly_no_business: type: string example: '2h:39m' raw_no_business: type: integer example: 9564 deviation_friendly: type: string example: '12m:40s' deviation_raw: type: integer example: 760 deviation_friendly_no_business: type: string example: '12m:40s' deviation_raw_no_business: type: integer example: 760 median_friendly: type: string example: '22m:51s' median_raw: type: integer example: 1371 median_friendly_no_business: type: string example: '22m:51s' median_raw_no_business: type: integer example: 1371 consistency_score: type: string example: 44.56% consistency_score_no_business: type: string example: 44.56% percentileRanks: type: array example: - count: 0 key: '1h:0m' value: 74.47 - count: 0 key: '2h:0m' value: 82.98 - count: 0 key: '4h:0m' value: 87.23 - count: 0 key: '8h:0m' value: 95.74 items: type: object properties: count: type: integer example: 0 key: type: string example: '1h:0m' value: type: number example: 74.47 percentileRanksRaw: type: array example: - count: 0 key: '1h:0m' value: 74.47 - count: 0 key: '2h:0m' value: 80.85 - count: 0 key: '4h:0m' value: 87.23 - count: 0 key: '8h:0m' value: 91.49 items: type: object properties: count: type: integer example: 0 key: type: string example: '1h:0m' value: type: number example: 74.47 within_sla: type: integer example: 39 within_sla_percentage_friendly: type: number example: 82.98 sla_breach: type: integer example: 8 sla_breach_percentage_friendly: type: number example: 17.02 excluded_from_sla: type: integer example: 5 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '4h:16m' raw: type: integer example: 15369 friendly_no_business: type: string example: '12h:23m' raw_no_business: type: integer example: 44587 percentileRanks: type: array example: - count: 0 key: '1h:0m' value: 42.47 - count: 0 key: '2h:0m' value: 57.53 - count: 0 key: '4h:0m' value: 75.34 - count: 0 key: '8h:0m' value: 89.04 items: type: object properties: count: type: integer example: 0 key: type: string example: '1h:0m' value: type: number example: 42.47 percentileRanksRaw: type: array example: - count: 0 key: '1h:0m' value: 39.73 - count: 0 key: '2h:0m' value: 56.16 - count: 0 key: '4h:0m' value: 73.97 - count: 0 key: '8h:0m' value: 78.08 items: type: object properties: count: type: integer example: 0 key: type: string example: '1h:0m' value: type: number example: 39.73 within_sla: type: integer example: 42 within_sla_percentage_friendly: type: number example: 57.53 sla_breach: type: integer example: 31 sla_breach_percentage_friendly: type: number example: 42.47 dailyStats: type: array example: [] type: type: string example: stats previous_period: type: object properties: threads: type: object properties: total: type: integer example: 47 internal: type: integer example: 1 inbound: type: integer example: 33 outbound: type: integer example: 13 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 47 have_replies: type: integer example: 40 have_replies_from_agents: type: integer example: 34 have_no_replies_from_agents: type: integer example: 13 completionRatio: type: object properties: ratio: type: number example: 87.88 numerator: type: integer example: 29 denominator: type: integer example: 33 handledRate: type: object properties: rate: type: integer example: 100 numerator: type: integer example: 47 denominator: type: integer example: 47 top_labels: type: string example: '' messages_per_conversations_avg: type: number example: 3.3 messages_sent_per_conversations_avg: type: number example: 1.5 messages_received_per_conversations_avg: type: number example: 1.7 labels: type: object properties: total: type: integer example: 20 list: type: array example: - key: UNREAD doc_count: 37 - key: STARRED doc_count: 11 - key: CATEGORY_PROMOTIONS doc_count: 9 - key: CATEGORY_FORUMS doc_count: 8 - key: CATEGORY_PERSONAL doc_count: 8 - key: CATEGORY_SOCIAL doc_count: 8 - key: SENT doc_count: 7 - key: IMPORTANT doc_count: 6 - key: INBOX doc_count: 6 - key: CATEGORY_UPDATES doc_count: 5 - key: Garden doc_count: 2 - key: 'Beauty & Sports' doc_count: 1 - key: 'Books & Toys' doc_count: 1 - key: 'Computers, Movies & Music' doc_count: 1 - key: Games doc_count: 1 - key: Health doc_count: 1 - key: 'Health & Electronics' doc_count: 1 - key: Movies doc_count: 1 - key: 'Movies & Grocery' doc_count: 1 - key: Shoes doc_count: 1 items: type: object properties: key: type: string example: UNREAD doc_count: type: integer example: 37 messages: type: object properties: count: type: integer example: 153 initial: type: integer example: 46 replies: type: integer example: 82 forward: type: integer example: 16 follow_up: type: integer example: 9 received: type: object properties: count: type: integer example: 81 initial: type: integer example: 31 replies: type: integer example: 41 forward: type: integer example: 0 follow_up: type: integer example: 9 initial_replies: type: integer example: 11 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 72 initial: type: integer example: 15 replies: type: integer example: 41 forward: type: integer example: 16 follow_up: type: integer example: 0 initial_replies: type: integer example: 29 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 overallTTR: type: object properties: friendly: type: string example: '1h:22m' raw: type: integer example: 4974 friendly_no_business: type: string example: '5h:8m' raw_no_business: type: integer example: 18500 deviation_friendly: type: string example: '11m:13s' deviation_raw: type: integer example: 673 deviation_friendly_no_business: type: string example: '11m:56s' deviation_raw_no_business: type: integer example: 716 median_friendly: type: string example: '14m:7s' median_raw: type: integer example: 847 median_friendly_no_business: type: string example: '18m:26s' median_raw_no_business: type: integer example: 1106 consistency_score: type: string example: 20.58% consistency_score_no_business: type: string example: 35.25% percentileRanks: type: array example: - count: 0 key: '1h:0m' value: 80.49 - count: 0 key: '2h:0m' value: 85.37 - count: 0 key: '4h:0m' value: 92.68 - count: 0 key: '8h:0m' value: 95.12 items: type: object properties: count: type: integer example: 0 key: type: string example: '1h:0m' value: type: number example: 80.49 percentileRanksRaw: type: array example: - count: 0 key: '1h:0m' value: 75.61 - count: 0 key: '2h:0m' value: 82.93 - count: 0 key: '4h:0m' value: 87.8 - count: 0 key: '8h:0m' value: 87.8 items: type: object properties: count: type: integer example: 0 key: type: string example: '1h:0m' value: type: number example: 75.61 within_sla: type: integer example: 35 within_sla_percentage_friendly: type: number example: 85.37 sla_breach: type: integer example: 6 sla_breach_percentage_friendly: type: number example: 14.63 excluded_from_sla: type: integer example: 0 initialTTR: type: object properties: friendly: type: string example: '1h:27m' raw: type: integer example: 5250 friendly_no_business: type: string example: '1h:30m' raw_no_business: type: integer example: 5442 deviation_friendly: type: string example: '11m:40s' deviation_raw: type: integer example: 700 deviation_friendly_no_business: type: string example: '11m:33s' deviation_raw_no_business: type: integer example: 693 median_friendly: type: string example: '17m:11s' median_raw: type: integer example: 1031 median_friendly_no_business: type: string example: '17m:25s' median_raw_no_business: type: integer example: 1045 consistency_score: type: string example: 32.1% consistency_score_no_business: type: string example: 33.68% percentileRanks: type: array example: - count: 0 key: '1h:0m' value: 84 - count: 0 key: '2h:0m' value: 88 - count: 0 key: '4h:0m' value: 92 - count: 0 key: '8h:0m' value: 92 items: type: object properties: count: type: integer example: 0 key: type: string example: '1h:0m' value: type: integer example: 84 percentileRanksRaw: type: array example: - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 88 - count: 0 key: '4h:0m' value: 92 - count: 0 key: '8h:0m' value: 92 items: type: object properties: count: type: integer example: 0 key: type: string example: '1h:0m' value: type: integer example: 80 within_sla: type: integer example: 22 within_sla_percentage_friendly: type: integer example: 88 sla_breach: type: integer example: 3 sla_breach_percentage_friendly: type: integer example: 12 excluded_from_sla: type: integer example: 4 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '5h:24m' raw: type: integer example: 19443 friendly_no_business: type: string example: '20h:23m' raw_no_business: type: integer example: 73396 percentileRanks: type: array example: - count: 0 key: '1h:0m' value: 42.55 - count: 0 key: '2h:0m' value: 61.7 - count: 0 key: '4h:0m' value: 72.34 - count: 0 key: '8h:0m' value: 80.85 items: type: object properties: count: type: integer example: 0 key: type: string example: '1h:0m' value: type: number example: 42.55 percentileRanksRaw: type: array example: - count: 0 key: '1h:0m' value: 38.3 - count: 0 key: '2h:0m' value: 53.19 - count: 0 key: '4h:0m' value: 65.96 - count: 0 key: '8h:0m' value: 72.34 items: type: object properties: count: type: integer example: 0 key: type: string example: '1h:0m' value: type: number example: 38.3 within_sla: type: integer example: 29 within_sla_percentage_friendly: type: number example: 61.7 sla_breach: type: integer example: 18 sla_breach_percentage_friendly: type: number example: 38.3 dailyStats: type: array example: [] type: type: string example: previousPeriod all_agent_stats: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: boggsterman@hotmail.com threads: total: 14 internal: 0 inbound: 13 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 13 have_initial_replies: 13 handledRate: rate: 100 numerator: 14 denominator: 14 top_labels: - UNREAD - CATEGORY_UPDATES - IMPORTANT - SENT - STARRED messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 21 initial: 8 replies: 9 forward: 0 follow_up: 4 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 16 initial: 1 replies: 10 forward: 5 follow_up: 0 initial_replies: 9 dailyStats: [] overallTTR: friendly: '1h:2m' raw: 3766 friendly_no_business: '1h:2m' raw_no_business: 3766 deviation_friendly: '8m:37s' deviation_raw: 517 deviation_friendly_no_business: '8m:37s' deviation_raw_no_business: 517 median_friendly: '14m:42s' median_raw: 882 median_friendly_no_business: '14m:42s' median_raw_no_business: 882 consistency_score: 41.46% consistency_score_no_business: 41.46% percentileRanks: - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 - count: 0 key: '8h:0m' value: 100 within_sla: 9 within_sla_percentage_friendly: 90 sla_breach: 1 sla_breach_percentage_friendly: 10 excluded_from_sla: 0 initialTTR: friendly: '1h:9m' raw: 4159 friendly_no_business: '1h:9m' raw_no_business: 4159 deviation_friendly: '12m:51s' deviation_raw: 771 deviation_friendly_no_business: '12m:51s' deviation_raw_no_business: 771 median_friendly: '22m:51s' median_raw: 1371 median_friendly_no_business: '22m:51s' median_raw_no_business: 1371 consistency_score: 43.75% consistency_score_no_business: 43.75% percentileRanks: - count: 0 key: '1h:0m' value: 77.78 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 88.89 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 77.78 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 88.89 - count: 0 key: '8h:0m' value: 100 within_sla: 8 within_sla_percentage_friendly: 88.89 sla_breach: 1 sla_breach_percentage_friendly: 11.11 excluded_from_sla: 0 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:45m' raw: 6329 friendly_no_business: '2h:57m' raw_no_business: 10655 percentileRanks: - count: 0 key: '1h:0m' value: 64.29 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 92.86 percentileRanksRaw: - count: 0 key: '1h:0m' value: 57.14 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 92.86 within_sla: 12 within_sla_percentage_friendly: 85.71 sla_breach: 2 sla_breach_percentage_friendly: 14.29 previous: name: boggsterman@hotmail.com threads: total: 6 internal: 0 inbound: 4 outbound: 2 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 6 have_replies: 4 have_initial_replies: 4 handledRate: rate: 100 numerator: 6 denominator: 6 top_labels: - UNREAD - CATEGORY_SOCIAL - CATEGORY_PROMOTIONS - CATEGORY_UPDATES - IMPORTANT messages_per_conversations_avg: 2 messages_received_per_conversations_avg: 1 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 6 initial: 2 replies: 3 forward: 0 follow_up: 1 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 6 initial: 2 replies: 2 forward: 2 follow_up: 0 initial_replies: 2 dailyStats: [] overallTTR: friendly: '29m:25s' raw: 1765 friendly_no_business: '29m:25s' raw_no_business: 1765 deviation_friendly: 35s deviation_raw: 35 deviation_friendly_no_business: 35s deviation_raw_no_business: 35 median_friendly: '28m:50s' median_raw: 1730 median_friendly_no_business: '28m:50s' median_raw_no_business: 1730 consistency_score: 98.01% consistency_score_no_business: 98.01% percentileRanks: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 within_sla: 2 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 0 initialTTR: friendly: '29m:25s' raw: 1765 friendly_no_business: '29m:25s' raw_no_business: 1765 deviation_friendly: 35s deviation_raw: 35 deviation_friendly_no_business: 35s deviation_raw_no_business: 35 median_friendly: '28m:50s' median_raw: 1730 median_friendly_no_business: '28m:50s' median_raw_no_business: 1730 consistency_score: 98.01% consistency_score_no_business: 98.01% percentileRanks: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 within_sla: 2 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 0 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '6h:53m' raw: 24783 friendly_no_business: '28h:13m' raw_no_business: 101583 percentileRanks: - count: 0 key: '1h:0m' value: 33.33 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 66.67 - count: 0 key: '8h:0m' value: 66.67 percentileRanksRaw: - count: 0 key: '1h:0m' value: 33.33 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 66.67 - count: 0 key: '8h:0m' value: 66.67 within_sla: 3 within_sla_percentage_friendly: 50 sla_breach: 3 sla_breach_percentage_friendly: 50 - name: robert+inactive@timetoreply.com threads: total: 13 internal: 0 inbound: 10 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 13 have_replies: 12 have_initial_replies: 12 handledRate: rate: 100 numerator: 13 denominator: 13 top_labels: - UNREAD - CATEGORY_UPDATES - IMPORTANT - INBOX - SENT messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.5 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 20 initial: 9 replies: 9 forward: 0 follow_up: 2 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 19 initial: 2 replies: 12 forward: 5 follow_up: 0 initial_replies: 10 dailyStats: [] overallTTR: friendly: '2h:42m' raw: 9771 friendly_no_business: '9h:46m' raw_no_business: 35202 deviation_friendly: '6m:34s' deviation_raw: 394 deviation_friendly_no_business: '6m:34s' deviation_raw_no_business: 394 median_friendly: '24m:53s' median_raw: 1493 median_friendly_no_business: '24m:53s' median_raw_no_business: 1493 consistency_score: 73.64% consistency_score_no_business: 73.64% percentileRanks: - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 - count: 0 key: '8h:0m' value: 91.67 percentileRanksRaw: - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 - count: 0 key: '8h:0m' value: 91.67 within_sla: 10 within_sla_percentage_friendly: 83.33 sla_breach: 2 sla_breach_percentage_friendly: 16.67 excluded_from_sla: 0 initialTTR: friendly: '46m:8s' raw: 2768 friendly_no_business: '46m:8s' raw_no_business: 2768 deviation_friendly: '4m:27s' deviation_raw: 267 deviation_friendly_no_business: '4m:27s' deviation_raw_no_business: 267 median_friendly: '23m:58s' median_raw: 1438 median_friendly_no_business: '23m:58s' median_raw_no_business: 1438 consistency_score: 81.47% consistency_score_no_business: 81.47% percentileRanks: - count: 0 key: '1h:0m' value: 87.5 - count: 0 key: '2h:0m' value: 87.5 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 87.5 - count: 0 key: '2h:0m' value: 87.5 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 within_sla: 7 within_sla_percentage_friendly: 87.5 sla_breach: 1 sla_breach_percentage_friendly: 12.5 excluded_from_sla: 2 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:29m' raw: 19799 friendly_no_business: '19h:6m' raw_no_business: 68765 percentileRanks: - count: 0 key: '1h:0m' value: 53.85 - count: 0 key: '2h:0m' value: 61.54 - count: 0 key: '4h:0m' value: 76.92 - count: 0 key: '8h:0m' value: 92.31 percentileRanksRaw: - count: 0 key: '1h:0m' value: 46.15 - count: 0 key: '2h:0m' value: 61.54 - count: 0 key: '4h:0m' value: 76.92 - count: 0 key: '8h:0m' value: 76.92 within_sla: 8 within_sla_percentage_friendly: 61.54 sla_breach: 5 sla_breach_percentage_friendly: 38.46 previous: name: robert+inactive@timetoreply.com threads: total: 5 internal: 0 inbound: 2 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 5 have_replies: 2 have_initial_replies: 2 handledRate: rate: 100 numerator: 5 denominator: 5 top_labels: - UNREAD - CATEGORY_SOCIAL - INBOX - SENT - 'Books & Toys' messages_per_conversations_avg: 1.8 messages_received_per_conversations_avg: 0.8 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 4 initial: 2 replies: 2 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 5 initial: 2 replies: 2 forward: 1 follow_up: 0 initial_replies: 2 dailyStats: [] overallTTR: friendly: '16m:17s' raw: 977 friendly_no_business: '16m:17s' raw_no_business: 977 deviation_friendly: '9m:9s' deviation_raw: 549 deviation_friendly_no_business: '9m:9s' deviation_raw_no_business: 549 median_friendly: '7m:8s' median_raw: 428 median_friendly_no_business: '7m:8s' median_raw_no_business: 428 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 within_sla: 2 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 0 initialTTR: friendly: '7m:8s' raw: 428 friendly_no_business: '7m:8s' raw_no_business: 428 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: '7m:8s' median_raw: 428 median_friendly_no_business: '7m:8s' median_raw_no_business: 428 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 within_sla: 1 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 1 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '15h:36m' raw: 56208 friendly_no_business: '66h:48m' raw_no_business: 240528 percentileRanks: - count: 0 key: '1h:0m' value: 20 - count: 0 key: '2h:0m' value: 40 - count: 0 key: '4h:0m' value: 60 - count: 0 key: '8h:0m' value: 60 percentileRanksRaw: - count: 0 key: '1h:0m' value: 20 - count: 0 key: '2h:0m' value: 40 - count: 0 key: '4h:0m' value: 60 - count: 0 key: '8h:0m' value: 60 within_sla: 2 within_sla_percentage_friendly: 40 sla_breach: 3 sla_breach_percentage_friendly: 60 items: type: object properties: name: type: string example: boggsterman@hotmail.com threads: type: object properties: total: type: integer example: 14 internal: type: integer example: 0 inbound: type: integer example: 13 outbound: type: integer example: 1 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 14 have_replies: type: integer example: 13 have_initial_replies: type: integer example: 13 handledRate: type: object properties: rate: type: integer example: 100 numerator: type: integer example: 14 denominator: type: integer example: 14 top_labels: type: array example: - UNREAD - CATEGORY_UPDATES - IMPORTANT - SENT - STARRED items: type: string messages_per_conversations_avg: type: number example: 2.6 messages_received_per_conversations_avg: type: number example: 1.5 messages_sent_per_conversations_avg: type: number example: 1.1 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 21 initial: type: integer example: 8 replies: type: integer example: 9 forward: type: integer example: 0 follow_up: type: integer example: 4 initial_replies: type: integer example: 2 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 16 initial: type: integer example: 1 replies: type: integer example: 10 forward: type: integer example: 5 follow_up: type: integer example: 0 initial_replies: type: integer example: 9 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '1h:2m' raw: type: integer example: 3766 friendly_no_business: type: string example: '1h:2m' raw_no_business: type: integer example: 3766 deviation_friendly: type: string example: '8m:37s' deviation_raw: type: integer example: 517 deviation_friendly_no_business: type: string example: '8m:37s' deviation_raw_no_business: type: integer example: 517 median_friendly: type: string example: '14m:42s' median_raw: type: integer example: 882 median_friendly_no_business: type: string example: '14m:42s' median_raw_no_business: type: integer example: 882 consistency_score: type: string example: 41.46% consistency_score_no_business: type: string example: 41.46% percentileRanks: type: array example: - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 - count: 0 key: '8h:0m' value: 100 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '1h:0m' } value: { type: integer, example: 80 } percentileRanksRaw: type: array example: - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 - count: 0 key: '8h:0m' value: 100 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '1h:0m' } value: { type: integer, example: 80 } within_sla: type: integer example: 9 within_sla_percentage_friendly: type: integer example: 90 sla_breach: type: integer example: 1 sla_breach_percentage_friendly: type: integer example: 10 excluded_from_sla: type: integer example: 0 initialTTR: type: object properties: friendly: type: string example: '1h:9m' raw: type: integer example: 4159 friendly_no_business: type: string example: '1h:9m' raw_no_business: type: integer example: 4159 deviation_friendly: type: string example: '12m:51s' deviation_raw: type: integer example: 771 deviation_friendly_no_business: type: string example: '12m:51s' deviation_raw_no_business: type: integer example: 771 median_friendly: type: string example: '22m:51s' median_raw: type: integer example: 1371 median_friendly_no_business: type: string example: '22m:51s' median_raw_no_business: type: integer example: 1371 consistency_score: type: string example: 43.75% consistency_score_no_business: type: string example: 43.75% percentileRanks: type: array example: - count: 0 key: '1h:0m' value: 77.78 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 88.89 - count: 0 key: '8h:0m' value: 100 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '1h:0m' } value: { type: number, example: 77.78 } percentileRanksRaw: type: array example: - count: 0 key: '1h:0m' value: 77.78 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 88.89 - count: 0 key: '8h:0m' value: 100 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '1h:0m' } value: { type: number, example: 77.78 } within_sla: type: integer example: 8 within_sla_percentage_friendly: type: number example: 88.89 sla_breach: type: integer example: 1 sla_breach_percentage_friendly: type: number example: 11.11 excluded_from_sla: type: integer example: 0 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '1h:45m' raw: type: integer example: 6329 friendly_no_business: type: string example: '2h:57m' raw_no_business: type: integer example: 10655 percentileRanks: type: array example: - count: 0 key: '1h:0m' value: 64.29 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 92.86 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '1h:0m' } value: { type: number, example: 64.29 } percentileRanksRaw: type: array example: - count: 0 key: '1h:0m' value: 57.14 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 92.86 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '1h:0m' } value: { type: number, example: 57.14 } within_sla: type: integer example: 12 within_sla_percentage_friendly: type: number example: 85.71 sla_breach: type: integer example: 2 sla_breach_percentage_friendly: type: number example: 14.29 previous: type: object properties: name: type: string example: boggsterman@hotmail.com threads: type: object properties: total: type: integer example: 6 internal: type: integer example: 0 inbound: type: integer example: 4 outbound: type: integer example: 2 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 6 have_replies: type: integer example: 4 have_initial_replies: type: integer example: 4 handledRate: type: object properties: { rate: { type: integer, example: 100 }, numerator: { type: integer, example: 6 }, denominator: { type: integer, example: 6 } } top_labels: type: array example: [UNREAD, CATEGORY_SOCIAL, CATEGORY_PROMOTIONS, CATEGORY_UPDATES, IMPORTANT] items: { type: string } messages_per_conversations_avg: type: integer example: 2 messages_received_per_conversations_avg: type: integer example: 1 messages_sent_per_conversations_avg: type: integer example: 1 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: { count: { type: integer, example: 6 }, initial: { type: integer, example: 2 }, replies: { type: integer, example: 3 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 1 }, initial_replies: { type: integer, example: 1 }, dailyStats: { type: array, example: [] }, avg_wait: { type: string, example: N/A }, avg_wait_raw: { type: string, example: null }, avg_first_wait: { type: string, example: N/A }, avg_first_wait_raw: { type: string, example: null } } sent: type: object properties: { count: { type: integer, example: 6 }, initial: { type: integer, example: 2 }, replies: { type: integer, example: 2 }, forward: { type: integer, example: 2 }, follow_up: { type: integer, example: 0 }, initial_replies: { type: integer, example: 2 }, dailyStats: { type: array, example: [] } } overallTTR: type: object properties: friendly: type: string example: '29m:25s' raw: type: integer example: 1765 friendly_no_business: type: string example: '29m:25s' raw_no_business: type: integer example: 1765 deviation_friendly: type: string example: 35s deviation_raw: type: integer example: 35 deviation_friendly_no_business: type: string example: 35s deviation_raw_no_business: type: integer example: 35 median_friendly: type: string example: '28m:50s' median_raw: type: integer example: 1730 median_friendly_no_business: type: string example: '28m:50s' median_raw_no_business: type: integer example: 1730 consistency_score: type: string example: 98.01% consistency_score_no_business: type: string example: 98.01% percentileRanks: type: array example: [{ count: 0, key: '1h:0m', value: 100 }, { count: 0, key: '2h:0m', value: 100 }, { count: 0, key: '4h:0m', value: 100 }, { count: 0, key: '8h:0m', value: 100 }] items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '1h:0m' }, value: { type: integer, example: 100 } } } percentileRanksRaw: type: array example: [{ count: 0, key: '1h:0m', value: 100 }, { count: 0, key: '2h:0m', value: 100 }, { count: 0, key: '4h:0m', value: 100 }, { count: 0, key: '8h:0m', value: 100 }] items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '1h:0m' }, value: { type: integer, example: 100 } } } within_sla: type: integer example: 2 within_sla_percentage_friendly: type: integer example: 100 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 excluded_from_sla: type: integer example: 0 initialTTR: type: object properties: friendly: type: string example: '29m:25s' raw: type: integer example: 1765 friendly_no_business: type: string example: '29m:25s' raw_no_business: type: integer example: 1765 deviation_friendly: type: string example: 35s deviation_raw: type: integer example: 35 deviation_friendly_no_business: type: string example: 35s deviation_raw_no_business: type: integer example: 35 median_friendly: type: string example: '28m:50s' median_raw: type: integer example: 1730 median_friendly_no_business: type: string example: '28m:50s' median_raw_no_business: type: integer example: 1730 consistency_score: type: string example: 98.01% consistency_score_no_business: type: string example: 98.01% percentileRanks: type: array example: [{ count: 0, key: '1h:0m', value: 100 }, { count: 0, key: '2h:0m', value: 100 }, { count: 0, key: '4h:0m', value: 100 }, { count: 0, key: '8h:0m', value: 100 }] items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '1h:0m' }, value: { type: integer, example: 100 } } } percentileRanksRaw: type: array example: [{ count: 0, key: '1h:0m', value: 100 }, { count: 0, key: '2h:0m', value: 100 }, { count: 0, key: '4h:0m', value: 100 }, { count: 0, key: '8h:0m', value: 100 }] items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '1h:0m' }, value: { type: integer, example: 100 } } } within_sla: type: integer example: 2 within_sla_percentage_friendly: type: integer example: 100 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 excluded_from_sla: type: integer example: 0 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '6h:53m' raw: type: integer example: 24783 friendly_no_business: type: string example: '28h:13m' raw_no_business: type: integer example: 101583 percentileRanks: type: array example: [{ count: 0, key: '1h:0m', value: 33.33 }, { count: 0, key: '2h:0m', value: 50 }, { count: 0, key: '4h:0m', value: 66.67 }, { count: 0, key: '8h:0m', value: 66.67 }] items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '1h:0m' }, value: { type: number, example: 33.33 } } } percentileRanksRaw: type: array example: [{ count: 0, key: '1h:0m', value: 33.33 }, { count: 0, key: '2h:0m', value: 50 }, { count: 0, key: '4h:0m', value: 66.67 }, { count: 0, key: '8h:0m', value: 66.67 }] items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '1h:0m' }, value: { type: number, example: 33.33 } } } within_sla: type: integer example: 3 within_sla_percentage_friendly: type: integer example: 50 sla_breach: type: integer example: 3 sla_breach_percentage_friendly: type: integer example: 50 first_page_url: type: string example: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=1' from: type: integer example: 1 last_page: type: integer example: 6 last_page_url: type: string example: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=6' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=6' label: '6' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=2' path: type: string example: 'https://timetoreply.local/api/reports/sla' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 12 all_domain_stats: type: object properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/reports/sla' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 all_customer_stats: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: closed@timetoreply.com threads: total: 30 internal: 2 inbound: 23 outbound: 5 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 30 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 30 denominator: 30 top_labels: [] messages_per_conversations_avg: 1 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 30 initial: 0 replies: 0 forward: 30 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 - count: 0 key: '8h:0m' value: 0 percentileRanksRaw: - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 - count: 0 key: '8h:0m' value: 0 within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 0 initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 - count: 0 key: '8h:0m' value: 0 percentileRanksRaw: - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 - count: 0 key: '8h:0m' value: 0 within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 0 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '4h:9m' raw: 14974 friendly_no_business: '11h:13m' raw_no_business: 40433 percentileRanks: - count: 0 key: '1h:0m' value: 40 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 76.67 - count: 0 key: '8h:0m' value: 90 percentileRanksRaw: - count: 0 key: '1h:0m' value: 40 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 76.67 - count: 0 key: '8h:0m' value: 80 within_sla: 15 within_sla_percentage_friendly: 50 sla_breach: 15 sla_breach_percentage_friendly: 50 - name: boggsterman@hotmail.com threads: total: 14 internal: 0 inbound: 13 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 13 have_initial_replies: 13 handledRate: rate: 100 numerator: 14 denominator: 14 top_labels: [] messages_per_conversations_avg: 0.5 messages_received_per_conversations_avg: 0.2 messages_sent_per_conversations_avg: 0.3 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 3 initial: 2 replies: 1 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 4 initial: 1 replies: 3 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] overallTTR: friendly: '22m:16s' raw: 1336 friendly_no_business: '22m:16s' raw_no_business: 1336 deviation_friendly: '1m:48s' deviation_raw: 108 deviation_friendly_no_business: '1m:48s' deviation_raw_no_business: 108 median_friendly: '19m:50s' median_raw: 1190 median_friendly_no_business: '19m:50s' median_raw_no_business: 1190 consistency_score: 90.92% consistency_score_no_business: 90.92% percentileRanks: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 within_sla: 3 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 0 initialTTR: friendly: '24m:23s' raw: 1463 friendly_no_business: '24m:23s' raw_no_business: 1463 deviation_friendly: '4m:33s' deviation_raw: 273 deviation_friendly_no_business: '4m:33s' deviation_raw_no_business: 273 median_friendly: '19m:50s' median_raw: 1190 median_friendly_no_business: '19m:50s' median_raw_no_business: 1190 consistency_score: 77.06% consistency_score_no_business: 77.06% percentileRanks: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 within_sla: 2 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 0 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:45m' raw: 6329 friendly_no_business: '2h:57m' raw_no_business: 10655 percentileRanks: - count: 0 key: '1h:0m' value: 64.29 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 92.86 percentileRanksRaw: - count: 0 key: '1h:0m' value: 57.14 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 92.86 within_sla: 12 within_sla_percentage_friendly: 85.71 sla_breach: 2 sla_breach_percentage_friendly: 14.29 items: type: object properties: name: type: string example: closed@timetoreply.com threads: type: object properties: total: type: integer example: 30 internal: type: integer example: 2 inbound: type: integer example: 23 outbound: type: integer example: 5 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 30 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 100 numerator: type: integer example: 30 denominator: type: integer example: 30 top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 1 messages_received_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 1 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 30 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 30 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 - count: 0 key: '8h:0m' value: 0 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '1h:0m' } value: { type: integer, example: 0 } percentileRanksRaw: type: array example: - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 - count: 0 key: '8h:0m' value: 0 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '1h:0m' } value: { type: integer, example: 0 } within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 0 initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 - count: 0 key: '8h:0m' value: 0 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '1h:0m' } value: { type: integer, example: 0 } percentileRanksRaw: type: array example: - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 - count: 0 key: '8h:0m' value: 0 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '1h:0m' } value: { type: integer, example: 0 } within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 0 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '4h:9m' raw: type: integer example: 14974 friendly_no_business: type: string example: '11h:13m' raw_no_business: type: integer example: 40433 percentileRanks: type: array example: - count: 0 key: '1h:0m' value: 40 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 76.67 - count: 0 key: '8h:0m' value: 90 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '1h:0m' } value: { type: integer, example: 40 } percentileRanksRaw: type: array example: - count: 0 key: '1h:0m' value: 40 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 76.67 - count: 0 key: '8h:0m' value: 80 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '1h:0m' } value: { type: integer, example: 40 } within_sla: type: integer example: 15 within_sla_percentage_friendly: type: integer example: 50 sla_breach: type: integer example: 15 sla_breach_percentage_friendly: type: integer example: 50 first_page_url: type: string example: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=1' from: type: integer example: 1 last_page: type: integer example: 310 last_page_url: type: string example: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=310' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=6' label: '6' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=7' label: '7' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=8' label: '8' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=9' label: '9' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=10' label: '10' active: false - url: null label: ... active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=309' label: '309' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=310' label: '310' active: false - url: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=2' path: type: string example: 'https://timetoreply.local/api/reports/sla' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 620 args: type: object properties: model: type: object properties: icon: type: string example: building id: type: string example: null model_type: type: string example: Internal name: type: string example: 'My Company' value: type: string example: 'My Company' modelCom: type: object properties: id: type: integer example: 1 name: type: string example: 'Top Revenue Customers' email_usernames: type: array example: - towne.delbert@koelpin.com - weissnat.karlie@auer.biz - thea82@emard.info - walter.anjali@miller.com - wilkinson.general@muller.net - yhuel@spencer.com - zoe63@ullrich.info - cristal41@moore.info - finn82@hermann.com - candida86@schinner.info - rosenbaum.marion@becker.org - kenny70@pfeffer.com - timmy80@satterfield.biz - marlee.spencer@johnston.com - littel.deon@gorczany.com - victoria22@doyle.com - morissette.antonio@rice.com - agnes.effertz@blick.org - adelbert.hills@kautzer.net - metz.keegan@kohler.info - joseph00@lubowitz.com - oberbrunner.brook@cummerata.com - osvaldo.ohara@reinger.com - erin.harris@borer.net - rex77@mcdermott.com - hvolkman@tremblay.com - tyshawn.mclaughlin@wehner.com - annabelle03@rice.com - cheyenne26@corkery.org - kautzer.meaghan@rodriguez.com - carter23@mohr.com - antone20@bogan.com - lorenza39@jerde.com - darwin34@koss.com - nova.wolf@ratke.com - mdaugherty@cole.biz - xrobel@kunde.info - aemmerich@sanford.com - closed@timetoreply.com - gsatterfield@hessel.com - heathcote.julian@russel.net - jazmyn.wyman@abbott.com - immanuel74@harber.com - streich.agustina@jakubowski.info - kbartoletti@dicki.biz - tklocko@jacobs.biz - dovie31@quitzon.com - kurtis72@mcglynn.biz - stehr.wava@kemmer.com - felicita.murray@bergstrom.com - froberts@kuhlman.com - glennie.will@collins.info - qvandervort@vandervort.com - liliane43@koch.com - taurean.wisozk@weissnat.com - simonis.layne@pacocha.com - wyman.ahmad@wilderman.net - skuhic@okeefe.biz - pink.watsica@kirlin.com - heathcote.gaylord@feest.org - myles.bergnaum@reinger.net - kip.hamill@schaden.net - marietta.rodriguez@moen.net - jeromy35@kshlerin.com - anderson.magali@ledner.com - earnestine.gulgowski@bode.com - manuel.hudson@vandervort.com - mertz.dejah@parisian.org - lkirlin@lowe.com - camron.miller@kutch.com - schneider.madge@armstrong.com - mcdermott.heather@bode.com - blanda.danielle@weissnat.info - misael.reichel@pfeffer.com - amos55@boehm.com - kaya82@wisoky.info - ghill@blick.com - wlueilwitz@ullrich.com - noemi76@reichert.com - meghan39@effertz.org - omarvin@rippin.com - edach@parker.com - kbreitenberg@hackett.info - jay30@mohr.net - isai14@roob.org - schmitt.albert@gmail.com - jazmin40@dibbert.com - christa.wiza@hettinger.biz - spencer.eloy@rau.net - hhane@sanford.net - hnitzsche@jerde.com - kpowlowski@nitzsche.info - istroman@barrows.com - welch.gladyce@goodwin.net - kromaguera@wisoky.com - cwilderman@hilpert.com - moriah.dietrich@lakin.com - bart.moore@witting.com - berry.jacobi@reynolds.net - rempel.jordon@hills.com - dickens.emie@mclaughlin.biz - michale.gleichner@jacobson.info - steuber.jerel@rolfson.com - elvera.lebsack@lynch.com - elody.nienow@erdman.info - tromp.jordon@maggio.com - ugoldner@pouros.com - xdurgan@swaniawski.com - jschroeder@armstrong.com - kathryn.simonis@swift.org - santina22@reilly.com - erdman.shaina@hintz.com - bridgette.funk@torp.com - coralie20@gutkowski.com - ekrajcik@okuneva.com - gislason.christopher@schaefer.info - gavin91@kirlin.com - xhauck@bechtelar.com - willis76@stroman.biz - mhill@klocko.com - genoveva99@eichmann.info - xrunolfsdottir@kshlerin.org - corrine79@yahoo.com - evan.mccullough@hahn.com - bwhite@gottlieb.com - bettie62@toy.com - bcollier@crona.org - denesik.kenna@yahoo.com - mclaughlin.marisa@hills.net - onolan@purdy.info - gibson.valentine@jenkins.com - jast.bradly@hickle.biz - lisette.dooley@yahoo.com - tbernhard@lehner.com - abbott.miracle@hoppe.org - joanny28@stamm.com - nader.pasquale@fadel.com - yschoen@windler.com - luna.dickens@prohaska.com - adrianna93@schultz.com - chasity85@stracke.com - brogahn@runte.com - rubye13@volkman.org - reese38@kub.info - cleta.dietrich@heidenreich.com - cole.murphy@greenfelder.com - dshanahan@swift.com - hartmann.josefa@hermiston.com - marjolaine96@schowalter.com - cynthia36@maggio.com - shanel18@hotmail.com - eliane97@ortiz.biz - gust13@kertzmann.info - powlowski.giovanny@borer.net - jensen.kuhn@kiehn.com - cordell.kling@armstrong.com - astark@herman.com - gromaguera@herzog.com - bernadette.ferry@haley.org - alexandro88@jacobs.org - inolan@gulgowski.org - cassin.jeffrey@schoen.info - dariana17@feil.biz - alexandrine59@nitzsche.org - frederique83@kozey.com - winifred31@bauch.org - rath.maegan@lueilwitz.com - qtoy@prosacco.com - wyost@gmail.com - savanna58@runolfsson.com - tcummerata@dach.com - meagan.champlin@orn.com - rwisozk@dietrich.biz - hilton68@dare.com - goodwin.kaci@goldner.com - minerva47@willms.net - williamson.sydni@schaden.com - koss.daisy@hudson.com - maggio.hollie@schaefer.com - stehr.kennedy@feil.com - feeney.garett@runte.com - madisyn33@wilkinson.com - nlang@lehner.com - hilton.okeefe@spinka.com - brandy50@gmail.com - labadie.graciela@mosciski.com - xmertz@stroman.org - cielo.strosin@bode.com - emante@yahoo.com - reva.lueilwitz@heaney.biz - mueller.hyman@satterfield.com - orn.enola@lowe.com - cprohaska@cartwright.net - igorczany@kling.com - abe.nicolas@yahoo.com - tanner.kuhic@little.org - reinhold.lynch@stokes.org - eernser@bailey.com - dickens.nicola@johnston.com - boyer.daphney@goyette.com - predovic.antonette@parker.net - benny.trantow@ortiz.com - emmett63@hotmail.com - elizabeth.zulauf@hotmail.com - franecki.bradford@altenwerth.info - hudson.bennie@berge.com - dooley.breanna@stamm.org - sigrid.kovacek@baumbach.com - arno09@schumm.com - charley36@hills.net - ratke.summer@monahan.org - orlo41@gmail.com - ellie25@hotmail.com - jovani23@rogahn.net - berge.clarissa@ledner.net - columbus71@zulauf.biz - eve45@auer.com - stehr.emerson@jaskolski.com - terence.hudson@reichert.net - abbott.dawn@hotmail.com - rollin.douglas@murazik.com - heathcote.alvis@hotmail.com - qrobel@jakubowski.com - rogelio.streich@anderson.com - ullrich.ethelyn@shields.com - rath.tyshawn@feest.com - schinner.geo@harris.com - johnston.corine@yahoo.com - easter.heller@davis.org - vdeckow@wilkinson.info - qglover@hotmail.com - triston69@williamson.com - mstokes@mcclure.net - holly07@terry.com - helena.hessel@bernhard.com - wade62@hettinger.com - mohammad46@gmail.com - rose.mclaughlin@bauch.com - gabriella37@franecki.com - ngrant@konopelski.org - pkreiger@raynor.com - sherman33@lebsack.com - osinski.daryl@cummerata.net - wwiegand@barrows.info - mayert.adriel@rohan.org - fblock@hansen.org - schamberger.dusty@dickens.com - simonis.manley@bradtke.com - hschmidt@toy.com - karen.abshire@gmail.com - wkovacek@bogan.com - gregoria73@padberg.com - leola26@purdy.net - vschulist@nitzsche.info - xkessler@herman.biz - oschultz@lindgren.com - jacobs.elna@schumm.com - gleason.filomena@dickinson.com - vpaucek@raynor.org - kay07@smith.net - cordie96@yahoo.com - hwelch@gmail.com - broderick.mann@hotmail.com - rosamond.dietrich@torphy.com - ckuhic@yahoo.com - stroman.dimitri@walker.com - ozemlak@ledner.info - dkub@witting.com - rluettgen@veum.com - mayer.lue@prosacco.com - lorine.harvey@hotmail.com - dlindgren@hotmail.com - emery87@gmail.com - fletcher91@price.com - emard.clemmie@oberbrunner.org - davonte.armstrong@cronin.com - frami.zelda@beahan.biz - vkertzmann@langworth.com - wilderman.domenico@koch.com - antone67@wolf.net - shanon.robel@oconnell.com - qtoy@bashirian.com - pfeffer.sheldon@mayer.com - gaylord.eleonore@bruen.info - pasquale.weissnat@rice.com - akshlerin@breitenberg.com - romaguera.dalton@steuber.com - emmerich.brody@hauck.com - diana79@kuhic.com - joey.kohler@gmail.com - karelle.greenholt@kuphal.com - vhegmann@eichmann.biz - theodora41@yahoo.com - walter.aisha@hotmail.com - cstehr@bauch.com - ross95@gmail.com - fschmeler@gmail.com - nquitzon@mcclure.com - florencio90@robel.com - stroman.christa@wyman.com - mona.feil@runolfsson.com - cynthia.hermann@gmail.com - cleta89@dubuque.com - jarrett.bernier@hyatt.org - kautzer.shawn@runolfsdottir.info items: type: string customer_domains: type: array example: - steuber.com - tillman.net - wiza.info - gislason.com - sawayn.com - kuhic.com - littel.net - rau.net - lehner.com - connelly.org - emard.com - stoltenberg.org - leffler.com - romaguera.com - gibson.com - kuphal.info - gmail.com - kovacek.com - deckow.biz - braun.biz - hammes.com - beer.org - lebsack.com - yahoo.com - green.com - kirlin.info - konopelski.info - oconner.com - ferry.com - kutch.com - quigley.com - walker.biz - hotmail.com - conn.com - oreilly.com - bechtelar.com - kozey.com - okuneva.com - strosin.org - denesik.com - goyette.com - padberg.com - pollich.com - miller.com - haag.com - schuster.com - von.com - williamson.com - grady.com - beier.org - volkman.net - rempel.com - lesch.biz - bernier.com - kessler.info - leannon.com - okon.com - murray.com - ebert.com - kovacek.net - reynolds.org - mcglynn.com - hickle.com - ortiz.biz - kshlerin.com - beer.com - lang.info - quitzon.biz - dooley.com - herzog.net - yost.info - oberbrunner.com - blick.org - lesch.com - wisozk.com - koss.com - schneider.com - goodwin.info - boyer.info - sipes.com - murphy.com - jacobs.biz - wiegand.biz - monahan.com - rath.net - abshire.com - dickens.com - dietrich.biz - hoeger.com - dietrich.com - fahey.com - gerlach.org - rodriguez.info - johns.com - kertzmann.com - cassin.org - mosciski.net - kuhn.info - quitzon.net - gusikowski.org - pfannerstill.net - jaskolski.com - dicki.com - walter.org - beahan.com - bernhard.com - quigley.org - moen.com - wilkinson.biz - hoppe.org - rogahn.net - sauer.com - stamm.com - schulist.info - watsica.com - schaefer.biz - senger.info - considine.com - kunze.com - bauch.com - stiedemann.org - weissnat.info - purdy.biz - ruecker.biz - jakubowski.net - stroman.com - ledner.com - ankunding.com - cormier.org - kilback.org - doyle.org - cremin.com - beier.com - pagac.com - weimann.net - veum.com - mann.info - huels.com - ward.com - marks.org - boyle.com - senger.biz - pacocha.info - lemke.com - gleichner.biz - wunsch.com - huel.org - mann.com - toy.net - spinka.com - rath.biz - nolan.com - hansen.com - 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greenholt.net - ryan.com - kertzmann.biz - turcotte.com - smith.org - bailey.com - orn.net - wyman.com - hyatt.net - mante.org - nicolas.org items: type: string model_type: type: string example: 'Contact Group' icon: type: string example: user-friends init_ttr_goal: type: integer example: 7200 overall_ttr_goal: type: integer example: 7200 overall_ttc_goal: type: integer example: 7200 mailbox_names: type: object properties: data: type: object properties: boggsterman@hotmail.com: type: string example: 'Robert Teschmacher Hotmail' robert+inactive@timetoreply.com: type: string example: 'An Inactive Agent' enabled: type: boolean example: false show_comparisons_in_leaderboard: type: boolean example: true company_goals: type: object properties: first_reply_time_goal: type: integer example: 3600 first_reply_time_goal_bands: type: array example: [] overall_reply_time_goal: type: integer example: 3600 overall_reply_time_goal_bands: type: array example: [] time_to_close_goal: type: integer example: 7200 time_to_close_goal_bands: type: array example: [] tags: - Reports /api/reports/trend: get: summary: 'Trend - Report' operationId: trendReport description: 'Trend Report Data' parameters: - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' nullable: false - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal nullable: false - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: false nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false nullable: false - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false nullable: false - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null nullable: false - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND nullable: false - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' nullable: false - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' nullable: false - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' nullable: false - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' nullable: false - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 nullable: false - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 nullable: false - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: 15 nullable: false - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 nullable: false - in: query name: date description: 'The date you want the report to go up to in the format "YYYY-MM-DD".' example: '2020-01-01' required: false schema: type: string description: 'The date you want the report to go up to in the format "YYYY-MM-DD".' example: '2020-01-01' nullable: false - in: query name: periods description: 'The number of date periods to show in the trend report. Must be less than 53 if choosing "Weeks" and less than 13 if choosing "Months".' example: 12 required: false schema: type: integer description: 'The number of date periods to show in the trend report. Must be less than 53 if choosing "Weeks" and less than 13 if choosing "Months".' example: 12 nullable: false - in: query name: period_type description: 'The type of date period to break the report down into. Can be either "Weeks" or "Months".' example: Months required: false schema: type: string description: 'The type of date period to break the report down into. Can be either "Weeks" or "Months".' example: Months nullable: false - in: query name: show_agents description: 'Should we show the individual mailboxes in the report.' example: true required: false schema: type: boolean description: 'Should we show the individual mailboxes in the report.' example: true nullable: false - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: 15 nullable: false - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: stats: messages.received.count: title: 'Emails Received' type: number data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 agentData: a.brekke@timetoreply.com: color: '#c43c1a' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 barry@timetoreply.com: color: '#b6ebaf' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 0 messages.sent.count: title: 'Emails Sent' type: number data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 agentData: a.brekke@timetoreply.com: color: '#c43c1a' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 barry@timetoreply.com: color: '#b6ebaf' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 1 messages.sent.initial: title: 'New Emails Sent' type: number data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 agentData: a.brekke@timetoreply.com: color: '#c43c1a' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 barry@timetoreply.com: color: '#b6ebaf' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 2 messages.sent.replies: title: 'Replies Sent' type: number data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 agentData: a.brekke@timetoreply.com: color: '#c43c1a' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 barry@timetoreply.com: color: '#b6ebaf' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 3 messages.sent.forward: title: 'Forwards Sent' type: number data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 agentData: a.brekke@timetoreply.com: color: '#c43c1a' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 barry@timetoreply.com: color: '#b6ebaf' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 4 initialTTR.raw: title: 'Avg. First Reply Time' type: replyTime data: - null - null - null - null - null - null - null - null - null - null - null agentData: a.brekke@timetoreply.com: color: '#c43c1a' data: - null - null - null - null - null - null - null - null - null - null - null barry@timetoreply.com: color: '#b6ebaf' data: - null - null - null - null - null - null - null - null - null - null - null product_levels: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: 5 overallTTR.raw: title: 'Avg. Overall Reply Time' type: replyTime data: - null - null - null - null - null - null - null - null - null - null - null agentData: a.brekke@timetoreply.com: color: '#c43c1a' data: - null - null - null - null - null - null - null - null - null - null - null barry@timetoreply.com: color: '#b6ebaf' data: - null - null - null - null - null - null - null - null - null - null - null product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 6 overallTTC.raw: title: 'Avg. Time To Close' type: replyTime data: - null - null - null - null - null - null - null - null - null - null - null agentData: a.brekke@timetoreply.com: color: '#c43c1a' data: - null - null - null - null - null - null - null - null - null - null - null barry@timetoreply.com: color: '#b6ebaf' data: - null - null - null - null - null - null - null - null - null - null - null product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 7 initialTTR.deviation_raw: title: 'Deviation First Reply Time' type: replyTime data: - null - null - null - null - null - null - null - null - null - null - null agentData: a.brekke@timetoreply.com: color: '#c43c1a' data: - null - null - null - null - null - null - null - null - null - null - null barry@timetoreply.com: color: '#b6ebaf' data: - null - null - null - null - null - null - null - null - null - null - null product_levels: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: 8 overallTTR.deviation_raw: title: 'Deviation Overall Reply Time' type: replyTime data: - null - null - null - null - null - null - null - null - null - null - null agentData: a.brekke@timetoreply.com: color: '#c43c1a' data: - null - null - null - null - null - null - null - null - null - null - null barry@timetoreply.com: color: '#b6ebaf' data: - null - null - null - null - null - null - null - null - null - null - null product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 0 initialTTR.median_raw: title: 'Median First Reply Time' type: replyTime data: - null - null - null - null - null - null - null - null - null - null - null agentData: a.brekke@timetoreply.com: color: '#c43c1a' data: - null - null - null - null - null - null - null - null - null - null - null barry@timetoreply.com: color: '#b6ebaf' data: - null - null - null - null - null - null - null - null - null - null - null product_levels: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: 1 overallTTR.median_raw: title: 'Median Overall Reply Time' type: replyTime data: - null - null - null - null - null - null - null - null - null - null - null agentData: a.brekke@timetoreply.com: color: '#c43c1a' data: - null - null - null - null - null - null - null - null - null - null - null barry@timetoreply.com: color: '#b6ebaf' data: - null - null - null - null - null - null - null - null - null - null - null product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 2 threads.have_initial_reply_rate: title: 'First Reply Ratio' type: percentage data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 agentData: a.brekke@timetoreply.com: color: '#c43c1a' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 barry@timetoreply.com: color: '#b6ebaf' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 product_levels: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: 3 threads.total: title: Conversations type: number data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 agentData: a.brekke@timetoreply.com: color: '#c43c1a' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 barry@timetoreply.com: color: '#b6ebaf' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 product_levels: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: 4 threads.success_rate: title: 'Contact Success Rate' type: percentage data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 agentData: a.brekke@timetoreply.com: color: '#c43c1a' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 barry@timetoreply.com: color: '#b6ebaf' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 product_levels: 'sales,ignite,starter,pro,elite,enterprise,onprem' color: 6 threads.success_time: title: 'Avg. Time to Contact Success' type: replyTime data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 agentData: a.brekke@timetoreply.com: color: '#c43c1a' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 barry@timetoreply.com: color: '#b6ebaf' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 product_levels: 'sales,ignite,starter,pro,elite,enterprise,onprem' color: 7 threads.labels: title: Labels type: labels data: [] agentData: [] product_levels: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: 8 dates: - 'Feb 2019' - 'Mar 2019' - 'Apr 2019' - 'May 2019' - 'Jun 2019' - 'Jul 2019' - 'Aug 2019' - 'Sep 2019' - 'Oct 2019' - 'Nov 2019' - 'Dec 2019' total: 12 page: 1 properties: stats: type: object properties: messages.received.count: type: object properties: title: type: string example: 'Emails Received' type: type: string example: number data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer agentData: type: object properties: a.brekke@timetoreply.com: type: object properties: color: type: string example: '#c43c1a' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer barry@timetoreply.com: type: object properties: color: type: string example: '#b6ebaf' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer product_levels: type: string example: 'success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 0 messages.sent.count: type: object properties: title: type: string example: 'Emails Sent' type: type: string example: number data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer agentData: type: object properties: a.brekke@timetoreply.com: type: object properties: color: type: string example: '#c43c1a' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer barry@timetoreply.com: type: object properties: color: type: string example: '#b6ebaf' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer product_levels: type: string example: 'success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 1 messages.sent.initial: type: object properties: title: type: string example: 'New Emails Sent' type: type: string example: number data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer agentData: type: object properties: a.brekke@timetoreply.com: type: object properties: color: type: string example: '#c43c1a' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer barry@timetoreply.com: type: object properties: color: type: string example: '#b6ebaf' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer product_levels: type: string example: 'success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 2 messages.sent.replies: type: object properties: title: type: string example: 'Replies Sent' type: type: string example: number data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer agentData: type: object properties: a.brekke@timetoreply.com: type: object properties: color: type: string example: '#c43c1a' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer barry@timetoreply.com: type: object properties: color: type: string example: '#b6ebaf' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer product_levels: type: string example: 'success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 3 messages.sent.forward: type: object properties: title: type: string example: 'Forwards Sent' type: type: string example: number data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer agentData: type: object properties: a.brekke@timetoreply.com: type: object properties: color: type: string example: '#c43c1a' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer barry@timetoreply.com: type: object properties: color: type: string example: '#b6ebaf' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer product_levels: type: string example: 'success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 4 initialTTR.raw: type: object properties: title: type: string example: 'Avg. First Reply Time' type: type: string example: replyTime data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string agentData: type: object properties: a.brekke@timetoreply.com: type: object properties: color: type: string example: '#c43c1a' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string barry@timetoreply.com: type: object properties: color: type: string example: '#b6ebaf' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string product_levels: type: string example: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 5 overallTTR.raw: type: object properties: title: type: string example: 'Avg. Overall Reply Time' type: type: string example: replyTime data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string agentData: type: object properties: a.brekke@timetoreply.com: type: object properties: color: type: string example: '#c43c1a' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string barry@timetoreply.com: type: object properties: color: type: string example: '#b6ebaf' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string product_levels: type: string example: 'success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 6 overallTTC.raw: type: object properties: title: type: string example: 'Avg. Time To Close' type: type: string example: replyTime data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string agentData: type: object properties: a.brekke@timetoreply.com: type: object properties: color: type: string example: '#c43c1a' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string barry@timetoreply.com: type: object properties: color: type: string example: '#b6ebaf' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string product_levels: type: string example: 'success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 7 initialTTR.deviation_raw: type: object properties: title: type: string example: 'Deviation First Reply Time' type: type: string example: replyTime data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string agentData: type: object properties: a.brekke@timetoreply.com: type: object properties: color: type: string example: '#c43c1a' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string barry@timetoreply.com: type: object properties: color: type: string example: '#b6ebaf' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string product_levels: type: string example: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 8 overallTTR.deviation_raw: type: object properties: title: type: string example: 'Deviation Overall Reply Time' type: type: string example: replyTime data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string agentData: type: object properties: a.brekke@timetoreply.com: type: object properties: color: type: string example: '#c43c1a' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string barry@timetoreply.com: type: object properties: color: type: string example: '#b6ebaf' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string product_levels: type: string example: 'success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 0 initialTTR.median_raw: type: object properties: title: type: string example: 'Median First Reply Time' type: type: string example: replyTime data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string agentData: type: object properties: a.brekke@timetoreply.com: type: object properties: color: type: string example: '#c43c1a' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string barry@timetoreply.com: type: object properties: color: type: string example: '#b6ebaf' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string product_levels: type: string example: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 1 overallTTR.median_raw: type: object properties: title: type: string example: 'Median Overall Reply Time' type: type: string example: replyTime data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string agentData: type: object properties: a.brekke@timetoreply.com: type: object properties: color: type: string example: '#c43c1a' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string barry@timetoreply.com: type: object properties: color: type: string example: '#b6ebaf' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null items: type: string product_levels: type: string example: 'success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 2 threads.have_initial_reply_rate: type: object properties: title: type: string example: 'First Reply Ratio' type: type: string example: percentage data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer agentData: type: object properties: a.brekke@timetoreply.com: type: object properties: color: type: string example: '#c43c1a' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer barry@timetoreply.com: type: object properties: color: type: string example: '#b6ebaf' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer product_levels: type: string example: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 3 threads.total: type: object properties: title: type: string example: Conversations type: type: string example: number data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer agentData: type: object properties: a.brekke@timetoreply.com: type: object properties: color: type: string example: '#c43c1a' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer barry@timetoreply.com: type: object properties: color: type: string example: '#b6ebaf' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer product_levels: type: string example: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 4 threads.success_rate: type: object properties: title: type: string example: 'Contact Success Rate' type: type: string example: percentage data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer agentData: type: object properties: a.brekke@timetoreply.com: type: object properties: color: type: string example: '#c43c1a' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer barry@timetoreply.com: type: object properties: color: type: string example: '#b6ebaf' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer product_levels: type: string example: 'sales,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 6 threads.success_time: type: object properties: title: type: string example: 'Avg. Time to Contact Success' type: type: string example: replyTime data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer agentData: type: object properties: a.brekke@timetoreply.com: type: object properties: color: type: string example: '#c43c1a' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer barry@timetoreply.com: type: object properties: color: type: string example: '#b6ebaf' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer product_levels: type: string example: 'sales,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 7 threads.labels: type: object properties: title: type: string example: Labels type: type: string example: labels data: type: array example: [] agentData: type: array example: [] product_levels: type: string example: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 8 dates: type: array example: - 'Feb 2019' - 'Mar 2019' - 'Apr 2019' - 'May 2019' - 'Jun 2019' - 'Jul 2019' - 'Aug 2019' - 'Sep 2019' - 'Oct 2019' - 'Nov 2019' - 'Dec 2019' items: type: string total: type: integer example: 12 page: type: integer example: 1 tags: - Reports /api/reports/contact: get: summary: 'Contacts - Report' operationId: contactsReport description: 'Contacts Report Data' parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' nullable: false - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' nullable: false - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' nullable: false - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal nullable: false - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: false nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false nullable: false - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false nullable: false - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null nullable: false - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND nullable: false - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' nullable: false - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' nullable: false - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' nullable: false - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' nullable: false - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 nullable: false - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 nullable: false - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: 15 nullable: false - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 nullable: false - in: query name: page_emails description: 'For paginated results, which page to get for emails.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get for emails.' example: 1 nullable: false - in: query name: per_page_emails description: 'For paginated results, how many results per page for emails. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page for emails. Max 200.' example: 2 nullable: false - in: query name: direction_emails description: 'Direction in which to sort email results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort email results. Must be either asc or desc.' example: desc nullable: false - in: query name: sort_by_emails description: 'Field Name to sort emails by. Defaults to threads.total.' example: threads.total required: false schema: type: string description: 'Field Name to sort emails by. Defaults to threads.total.' example: threads.total nullable: false - in: query name: page_domains description: 'For paginated results, which page to get for domains.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get for domains.' example: 1 nullable: false - in: query name: per_page_domains description: 'For paginated results, how many results per page for domains. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page for domains. Max 200.' example: 2 nullable: false - in: query name: direction_domains description: 'Direction in which to sort domain results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort domain results. Must be either asc or desc.' example: desc nullable: false - in: query name: sort_by_domains description: 'Field Name to sort domains by. Defaults to threads.total.' example: threads.total required: false schema: type: string description: 'Field Name to sort domains by. Defaults to threads.total.' example: threads.total nullable: false - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: 15 nullable: false - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: emails: data: current_page: 1 data: - name: closed@timetoreply.com threads: total: 46 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 46 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 46 denominator: 46 top_labels: [] messages_per_conversations_avg: 1 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 46 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 0 initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 0 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '3h:55m' raw: 14101 friendly_no_business: '11h:0m' raw_no_business: 39647 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: boggsterman@hotmail.com threads: total: 19 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 19 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 19 denominator: 19 top_labels: [] messages_per_conversations_avg: 0.6 messages_received_per_conversations_avg: 0.2 messages_sent_per_conversations_avg: 0.4 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 4 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 7 initial: 0 replies: 4 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '18m:29s' raw: 1109 friendly_no_business: '18m:29s' raw_no_business: 1109 deviation_friendly: '5m:27s' deviation_raw: 327 deviation_friendly_no_business: '5m:27s' deviation_raw_no_business: 327 median_friendly: '18m:3s' median_raw: 1083 median_friendly_no_business: '18m:3s' median_raw_no_business: 1083 consistency_score: 69.8% consistency_score_no_business: 69.8% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 4 initialTTR: friendly: '18m:38s' raw: 1118 friendly_no_business: '18m:38s' raw_no_business: 1118 deviation_friendly: '9m:6s' deviation_raw: 546 deviation_friendly_no_business: '9m:6s' deviation_raw_no_business: 546 median_friendly: '19m:51s' median_raw: 1191 median_friendly_no_business: '19m:51s' median_raw_no_business: 1191 consistency_score: 54.15% consistency_score_no_business: 54.15% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 3 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '3h:2m' raw: 10949 friendly_no_business: '9h:49m' raw_no_business: 35358 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 first_page_url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=1' from: 1 last_page: 310 last_page_url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=310' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=6' label: '6' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=7' label: '7' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=8' label: '8' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=9' label: '9' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=10' label: '10' active: false - url: null label: ... active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=309' label: '309' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=310' label: '310' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2' label: 'Next »' active: false next_page_url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2' path: 'https://timetoreply.local/api/reports/contact' per_page: 2 prev_page_url: null to: 2 total: 620 totals: name: null threads.total: 117 threads.await_customer: 0 threads.await_agent: 0 messages.received.count: 208 messages.sent.count: 183 overallTTR.friendly: N/A overallTTR.friendly_no_business: N/A initialTTR.friendly: N/A initialTTR.friendly_no_business: N/A overallTTC.friendly: N/A overallTTC.friendly_no_business: N/A domains: data: current_page: 1 data: - name: hotmail.com threads: total: 21 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 21 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 21 denominator: 21 top_labels: [] messages_per_conversations_avg: 0.8 messages_received_per_conversations_avg: 0.4 messages_sent_per_conversations_avg: 0.4 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 8 initial: 0 replies: 4 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 8 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 4 dailyStats: [] overallTTR: friendly: '42m:20s' raw: 2540 friendly_no_business: '53m:48s' raw_no_business: 3228 deviation_friendly: '9m:6s' deviation_raw: 546 deviation_friendly_no_business: '9m:6s' deviation_raw_no_business: 546 median_friendly: '19m:51s' median_raw: 1191 median_friendly_no_business: '19m:51s' median_raw_no_business: 1191 consistency_score: 54.15% consistency_score_no_business: 54.15% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 5 initialTTR: friendly: '1h:2m' raw: 3765 friendly_no_business: '1h:2m' raw_no_business: 3765 deviation_friendly: '10m:54s' deviation_raw: 654 deviation_friendly_no_business: '10m:54s' deviation_raw_no_business: 654 median_friendly: '19m:51s' median_raw: 1191 median_friendly_no_business: '19m:51s' median_raw_no_business: 1191 consistency_score: 45.08% consistency_score_no_business: 45.08% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 4 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:58m' raw: 10709 friendly_no_business: '9h:6m' raw_no_business: 32793 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: yahoo.com threads: total: 6 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 6 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 6 denominator: 6 top_labels: [] messages_per_conversations_avg: 1.7 messages_received_per_conversations_avg: 1 messages_sent_per_conversations_avg: 0.7 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 6 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 4 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] overallTTR: friendly: '2h:35m' raw: 9338 friendly_no_business: '10h:26m' raw_no_business: 37562 deviation_friendly: '2h:33m' deviation_raw: 9184 deviation_friendly_no_business: '10h:23m' deviation_raw_no_business: 37408 median_friendly: '2m:34s' median_raw: 154 median_friendly_no_business: '2m:34s' median_raw_no_business: 154 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 2 initialTTR: friendly: '20h:49m' raw: 74970 friendly_no_business: '20h:49m' raw_no_business: 74970 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: '20h:49m' median_raw: 74944 median_friendly_no_business: '20h:49m' median_raw_no_business: 74944 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 1 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '4h:45m' raw: 17105 friendly_no_business: '13h:14m' raw_no_business: 47687 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 first_page_url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=1' from: 1 last_page: 119 last_page_url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=119' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=6' label: '6' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=7' label: '7' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=8' label: '8' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=9' label: '9' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=10' label: '10' active: false - url: null label: ... active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=118' label: '118' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=119' label: '119' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2' label: 'Next »' active: false next_page_url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2' path: 'https://timetoreply.local/api/reports/contact' per_page: 2 prev_page_url: null to: 2 total: 237 totals: name: null threads.total: 117 threads.await_customer: 0 threads.await_agent: 0 messages.received.count: 208 messages.sent.count: 183 overallTTR.friendly: N/A overallTTR.friendly_no_business: N/A initialTTR.friendly: N/A initialTTR.friendly_no_business: N/A overallTTC.friendly: N/A overallTTC.friendly_no_business: N/A properties: emails: type: object properties: data: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: closed@timetoreply.com threads: total: 46 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 46 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 46 denominator: 46 top_labels: [] messages_per_conversations_avg: 1 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 46 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 0 initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 0 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '3h:55m' raw: 14101 friendly_no_business: '11h:0m' raw_no_business: 39647 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: boggsterman@hotmail.com threads: total: 19 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 19 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 19 denominator: 19 top_labels: [] messages_per_conversations_avg: 0.6 messages_received_per_conversations_avg: 0.2 messages_sent_per_conversations_avg: 0.4 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 4 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 7 initial: 0 replies: 4 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '18m:29s' raw: 1109 friendly_no_business: '18m:29s' raw_no_business: 1109 deviation_friendly: '5m:27s' deviation_raw: 327 deviation_friendly_no_business: '5m:27s' deviation_raw_no_business: 327 median_friendly: '18m:3s' median_raw: 1083 median_friendly_no_business: '18m:3s' median_raw_no_business: 1083 consistency_score: 69.8% consistency_score_no_business: 69.8% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 4 initialTTR: friendly: '18m:38s' raw: 1118 friendly_no_business: '18m:38s' raw_no_business: 1118 deviation_friendly: '9m:6s' deviation_raw: 546 deviation_friendly_no_business: '9m:6s' deviation_raw_no_business: 546 median_friendly: '19m:51s' median_raw: 1191 median_friendly_no_business: '19m:51s' median_raw_no_business: 1191 consistency_score: 54.15% consistency_score_no_business: 54.15% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 3 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '3h:2m' raw: 10949 friendly_no_business: '9h:49m' raw_no_business: 35358 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: closed@timetoreply.com threads: type: object properties: total: type: integer example: 46 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 46 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: { rate: { type: integer, example: 100 }, numerator: { type: integer, example: 46 }, denominator: { type: integer, example: 46 } } top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 1 messages_received_per_conversations_avg: type: integer example: 0 messages_sent_per_conversations_avg: type: integer example: 1 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: { count: { type: integer, example: 0 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 0 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, initial_replies: { type: integer, example: 0 }, dailyStats: { type: array, example: [] }, avg_wait: { type: string, example: N/A }, avg_wait_raw: { type: string, example: null }, avg_first_wait: { type: string, example: N/A }, avg_first_wait_raw: { type: string, example: null } } sent: type: object properties: { count: { type: integer, example: 46 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 0 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, initial_replies: { type: integer, example: 0 }, dailyStats: { type: array, example: [] } } overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 0 initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 0 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '3h:55m' raw: type: integer example: 14101 friendly_no_business: type: string example: '11h:0m' raw_no_business: type: integer example: 39647 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 first_page_url: type: string example: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=1' from: type: integer example: 1 last_page: type: integer example: 310 last_page_url: type: string example: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=310' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=6' label: '6' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=7' label: '7' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=8' label: '8' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=9' label: '9' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=10' label: '10' active: false - url: null label: ... active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=309' label: '309' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=310' label: '310' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2' path: type: string example: 'https://timetoreply.local/api/reports/contact' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 620 totals: type: object properties: name: type: string example: null threads.total: type: integer example: 117 threads.await_customer: type: integer example: 0 threads.await_agent: type: integer example: 0 messages.received.count: type: integer example: 208 messages.sent.count: type: integer example: 183 overallTTR.friendly: type: string example: N/A overallTTR.friendly_no_business: type: string example: N/A initialTTR.friendly: type: string example: N/A initialTTR.friendly_no_business: type: string example: N/A overallTTC.friendly: type: string example: N/A overallTTC.friendly_no_business: type: string example: N/A domains: type: object properties: data: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: hotmail.com threads: total: 21 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 21 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 21 denominator: 21 top_labels: [] messages_per_conversations_avg: 0.8 messages_received_per_conversations_avg: 0.4 messages_sent_per_conversations_avg: 0.4 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 8 initial: 0 replies: 4 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 8 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 4 dailyStats: [] overallTTR: friendly: '42m:20s' raw: 2540 friendly_no_business: '53m:48s' raw_no_business: 3228 deviation_friendly: '9m:6s' deviation_raw: 546 deviation_friendly_no_business: '9m:6s' deviation_raw_no_business: 546 median_friendly: '19m:51s' median_raw: 1191 median_friendly_no_business: '19m:51s' median_raw_no_business: 1191 consistency_score: 54.15% consistency_score_no_business: 54.15% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 5 initialTTR: friendly: '1h:2m' raw: 3765 friendly_no_business: '1h:2m' raw_no_business: 3765 deviation_friendly: '10m:54s' deviation_raw: 654 deviation_friendly_no_business: '10m:54s' deviation_raw_no_business: 654 median_friendly: '19m:51s' median_raw: 1191 median_friendly_no_business: '19m:51s' median_raw_no_business: 1191 consistency_score: 45.08% consistency_score_no_business: 45.08% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 4 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:58m' raw: 10709 friendly_no_business: '9h:6m' raw_no_business: 32793 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: yahoo.com threads: total: 6 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 6 have_replies: 0 have_initial_replies: 0 handledRate: rate: 100 numerator: 6 denominator: 6 top_labels: [] messages_per_conversations_avg: 1.7 messages_received_per_conversations_avg: 1 messages_sent_per_conversations_avg: 0.7 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 6 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 4 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] overallTTR: friendly: '2h:35m' raw: 9338 friendly_no_business: '10h:26m' raw_no_business: 37562 deviation_friendly: '2h:33m' deviation_raw: 9184 deviation_friendly_no_business: '10h:23m' deviation_raw_no_business: 37408 median_friendly: '2m:34s' median_raw: 154 median_friendly_no_business: '2m:34s' median_raw_no_business: 154 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 2 initialTTR: friendly: '20h:49m' raw: 74970 friendly_no_business: '20h:49m' raw_no_business: 74970 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: '20h:49m' median_raw: 74944 median_friendly_no_business: '20h:49m' median_raw_no_business: 74944 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 1 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '4h:45m' raw: 17105 friendly_no_business: '13h:14m' raw_no_business: 47687 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: hotmail.com threads: type: object properties: total: type: integer example: 21 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 21 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: { rate: { type: integer, example: 100 }, numerator: { type: integer, example: 21 }, denominator: { type: integer, example: 21 } } top_labels: type: array example: [] messages_per_conversations_avg: type: number example: 0.8 messages_received_per_conversations_avg: type: number example: 0.4 messages_sent_per_conversations_avg: type: number example: 0.4 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: { count: { type: integer, example: 8 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 4 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, initial_replies: { type: integer, example: 1 }, dailyStats: { type: array, example: [] }, avg_wait: { type: string, example: N/A }, avg_wait_raw: { type: string, example: null }, avg_first_wait: { type: string, example: N/A }, avg_first_wait_raw: { type: string, example: null } } sent: type: object properties: { count: { type: integer, example: 8 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 5 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, initial_replies: { type: integer, example: 4 }, dailyStats: { type: array, example: [] } } overallTTR: type: object properties: friendly: type: string example: '42m:20s' raw: type: integer example: 2540 friendly_no_business: type: string example: '53m:48s' raw_no_business: type: integer example: 3228 deviation_friendly: type: string example: '9m:6s' deviation_raw: type: integer example: 546 deviation_friendly_no_business: type: string example: '9m:6s' deviation_raw_no_business: type: integer example: 546 median_friendly: type: string example: '19m:51s' median_raw: type: integer example: 1191 median_friendly_no_business: type: string example: '19m:51s' median_raw_no_business: type: integer example: 1191 consistency_score: type: string example: 54.15% consistency_score_no_business: type: string example: 54.15% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 5 initialTTR: type: object properties: friendly: type: string example: '1h:2m' raw: type: integer example: 3765 friendly_no_business: type: string example: '1h:2m' raw_no_business: type: integer example: 3765 deviation_friendly: type: string example: '10m:54s' deviation_raw: type: integer example: 654 deviation_friendly_no_business: type: string example: '10m:54s' deviation_raw_no_business: type: integer example: 654 median_friendly: type: string example: '19m:51s' median_raw: type: integer example: 1191 median_friendly_no_business: type: string example: '19m:51s' median_raw_no_business: type: integer example: 1191 consistency_score: type: string example: 45.08% consistency_score_no_business: type: string example: 45.08% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 4 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '2h:58m' raw: type: integer example: 10709 friendly_no_business: type: string example: '9h:6m' raw_no_business: type: integer example: 32793 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 first_page_url: type: string example: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=1' from: type: integer example: 1 last_page: type: integer example: 119 last_page_url: type: string example: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=119' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=6' label: '6' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=7' label: '7' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=8' label: '8' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=9' label: '9' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=10' label: '10' active: false - url: null label: ... active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=118' label: '118' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=119' label: '119' active: false - url: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2' path: type: string example: 'https://timetoreply.local/api/reports/contact' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 237 totals: type: object properties: name: type: string example: null threads.total: type: integer example: 117 threads.await_customer: type: integer example: 0 threads.await_agent: type: integer example: 0 messages.received.count: type: integer example: 208 messages.sent.count: type: integer example: 183 overallTTR.friendly: type: string example: N/A overallTTR.friendly_no_business: type: string example: N/A initialTTR.friendly: type: string example: N/A initialTTR.friendly_no_business: type: string example: N/A overallTTC.friendly: type: string example: N/A overallTTC.friendly_no_business: type: string example: N/A tags: - Reports /api/reports/teams: get: summary: 'Teams - Report' operationId: teamsReport description: 'Teams Report Data' parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' nullable: false - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' nullable: false - in: query name: model description: 'The ID, Name of the team you want statistics for. Use the models endpoint to get a list.' example: '1' required: false schema: type: string description: 'The ID, Name of the team you want statistics for. Use the models endpoint to get a list.' example: '1' nullable: false - in: query name: model_type description: "Model Type of the model being queried. Can only be 'Internal' or 'Team'." example: Team required: false schema: type: string description: "Model Type of the model being queried. Can only be 'Internal' or 'Team'." example: Team nullable: false - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: false nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false nullable: false - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false nullable: false - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null nullable: false - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND nullable: false - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' nullable: false - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' nullable: false - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' nullable: false - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' nullable: false - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 nullable: false - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 nullable: false - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: 15 nullable: false - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 nullable: false - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: sort_by description: 'Field Name to sort agents by. Defaults to threads.total.' example: threads.total required: false schema: type: string description: 'Field Name to sort agents by. Defaults to threads.total.' example: threads.total nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: 15 nullable: false - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: stats: threads: total: 73 internal: 2 inbound: 58 outbound: 13 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 73 have_replies: 66 have_replies_from_agents: 59 have_no_replies_from_agents: 14 completionRatio: ratio: 89.66 numerator: 52 denominator: 58 handledRate: rate: 100 numerator: 73 denominator: 73 top_labels: '' messages_per_conversations_avg: 3.2 messages_sent_per_conversations_avg: 1.5 messages_received_per_conversations_avg: 1.7 labels: total: 0 list: [] messages: count: 234 initial: 0 replies: 124 forward: 0 follow_up: 0 received: count: 123 initial: 51 replies: 56 forward: 0 follow_up: 16 initial_replies: 13 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 111 initial: 13 replies: 68 forward: 30 follow_up: 0 initial_replies: 52 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 overallTTR: friendly: '1h:42m' raw: 6141 friendly_no_business: '4h:37m' raw_no_business: 16664 deviation_friendly: '11m:25s' deviation_raw: 685 deviation_friendly_no_business: '9m:37s' deviation_raw_no_business: 577 median_friendly: '19m:31s' median_raw: 1171 median_friendly_no_business: '20m:4s' median_raw_no_business: 1204 consistency_score: 41.54% consistency_score_no_business: 52.08% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 68 initialTTR: friendly: '2h:6m' raw: 7577 friendly_no_business: '2h:39m' raw_no_business: 9564 deviation_friendly: '12m:40s' deviation_raw: 760 deviation_friendly_no_business: '12m:40s' deviation_raw_no_business: 760 median_friendly: '22m:51s' median_raw: 1371 median_friendly_no_business: '22m:51s' median_raw_no_business: 1371 consistency_score: 44.56% consistency_score_no_business: 44.56% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 52 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '4h:16m' raw: 15369 friendly_no_business: '12h:23m' raw_no_business: 44587 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 dailyStats: [] type: stats all_team_stats: current_page: 1 data: - name: 'US Support Team' threads: total: 73 internal: 2 inbound: 58 outbound: 13 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 73 have_replies: 66 have_initial_replies: null handledRate: rate: 100 numerator: 73 denominator: 73 top_labels: - '' messages_per_conversations_avg: 3.2 messages_received_per_conversations_avg: 1.7 messages_sent_per_conversations_avg: 1.5 messages: count: 234 initial: 0 replies: 124 forward: 0 follow_up: 0 received: count: 123 initial: 51 replies: 56 forward: 0 follow_up: 16 initial_replies: 13 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 111 initial: 13 replies: 68 forward: 30 follow_up: 0 initial_replies: 52 dailyStats: [] overallTTR: friendly: '1h:42m' raw: 6141 friendly_no_business: '4h:37m' raw_no_business: 16664 deviation_friendly: '11m:25s' deviation_raw: 685 deviation_friendly_no_business: '9m:37s' deviation_raw_no_business: 577 median_friendly: '19m:31s' median_raw: 1171 median_friendly_no_business: '20m:4s' median_raw_no_business: 1204 consistency_score: 41.54% consistency_score_no_business: 52.08% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 68 initialTTR: friendly: '2h:6m' raw: 7577 friendly_no_business: '2h:39m' raw_no_business: 9564 deviation_friendly: '12m:40s' deviation_raw: 760 deviation_friendly_no_business: '12m:40s' deviation_raw_no_business: 760 median_friendly: '22m:51s' median_raw: 1371 median_friendly_no_business: '22m:51s' median_raw_no_business: 1371 consistency_score: 44.56% consistency_score_no_business: 44.56% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 52 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '4h:16m' raw: 15369 friendly_no_business: '12h:23m' raw_no_business: 44587 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 members: current_page: 1 data: - name: boggsterman@hotmail.com threads: total: 14 internal: 0 inbound: 13 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 13 have_initial_replies: 13 handledRate: rate: 100 numerator: 14 denominator: 14 top_labels: - UNREAD - CATEGORY_UPDATES - IMPORTANT - SENT - STARRED messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 21 initial: 8 replies: 9 forward: 0 follow_up: 4 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 16 initial: 1 replies: 10 forward: 5 follow_up: 0 initial_replies: 9 dailyStats: [] overallTTR: friendly: '1h:2m' raw: 3766 friendly_no_business: '1h:2m' raw_no_business: 3766 deviation_friendly: '8m:37s' deviation_raw: 517 deviation_friendly_no_business: '8m:37s' deviation_raw_no_business: 517 median_friendly: '14m:42s' median_raw: 882 median_friendly_no_business: '14m:42s' median_raw_no_business: 882 consistency_score: 41.46% consistency_score_no_business: 41.46% percentileRanks: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 percentileRanksRaw: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 90 - count: 0 key: '4h:0m' value: 90 within_sla: 8 within_sla_percentage_friendly: 80 sla_breach: 2 sla_breach_percentage_friendly: 20 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: '1h:9m' raw: 4159 friendly_no_business: '1h:9m' raw_no_business: 4159 deviation_friendly: '12m:51s' deviation_raw: 771 deviation_friendly_no_business: '12m:51s' deviation_raw_no_business: 771 median_friendly: '22m:51s' median_raw: 1371 median_friendly_no_business: '22m:51s' median_raw_no_business: 1371 consistency_score: 43.75% consistency_score_no_business: 43.75% percentileRanks: - count: 0 key: '30m:0s' value: 66.67 - count: 0 key: '1h:0m' value: 77.78 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 88.89 percentileRanksRaw: - count: 0 key: '30m:0s' value: 66.67 - count: 0 key: '1h:0m' value: 77.78 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 88.89 within_sla: 7 within_sla_percentage_friendly: 77.78 sla_breach: 2 sla_breach_percentage_friendly: 22.22 excluded_from_sla: 0 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:45m' raw: 6329 friendly_no_business: '2h:57m' raw_no_business: 10655 percentileRanks: - count: 0 key: '1h:0m' value: 64.29 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 92.86 percentileRanksRaw: - count: 0 key: '1h:0m' value: 57.14 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 92.86 within_sla: 12 within_sla_percentage_friendly: 85.71 sla_breach: 2 sla_breach_percentage_friendly: 14.29 goal_status: null goal: null - name: robert+inactive@timetoreply.com threads: total: 13 internal: 0 inbound: 10 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 13 have_replies: 12 have_initial_replies: 12 handledRate: rate: 100 numerator: 13 denominator: 13 top_labels: - UNREAD - CATEGORY_UPDATES - IMPORTANT - INBOX - SENT messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.5 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 20 initial: 9 replies: 9 forward: 0 follow_up: 2 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 19 initial: 2 replies: 12 forward: 5 follow_up: 0 initial_replies: 10 dailyStats: [] overallTTR: friendly: '2h:42m' raw: 9771 friendly_no_business: '9h:46m' raw_no_business: 35202 deviation_friendly: '6m:34s' deviation_raw: 394 deviation_friendly_no_business: '6m:34s' deviation_raw_no_business: 394 median_friendly: '24m:53s' median_raw: 1493 median_friendly_no_business: '24m:53s' median_raw_no_business: 1493 consistency_score: 73.64% consistency_score_no_business: 73.64% percentileRanks: - count: 0 key: '30m:0s' value: 75 - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 percentileRanksRaw: - count: 0 key: '30m:0s' value: 75 - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 91.67 within_sla: 10 within_sla_percentage_friendly: 83.33 sla_breach: 2 sla_breach_percentage_friendly: 16.67 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: '46m:8s' raw: 2768 friendly_no_business: '46m:8s' raw_no_business: 2768 deviation_friendly: '4m:27s' deviation_raw: 267 deviation_friendly_no_business: '4m:27s' deviation_raw_no_business: 267 median_friendly: '23m:58s' median_raw: 1438 median_friendly_no_business: '23m:58s' median_raw_no_business: 1438 consistency_score: 81.47% consistency_score_no_business: 81.47% percentileRanks: - count: 0 key: '30m:0s' value: 87.5 - count: 0 key: '1h:0m' value: 87.5 - count: 0 key: '2h:0m' value: 87.5 - count: 0 key: '4h:0m' value: 100 percentileRanksRaw: - count: 0 key: '30m:0s' value: 87.5 - count: 0 key: '1h:0m' value: 87.5 - count: 0 key: '2h:0m' value: 87.5 - count: 0 key: '4h:0m' value: 100 within_sla: 7 within_sla_percentage_friendly: 87.5 sla_breach: 1 sla_breach_percentage_friendly: 12.5 excluded_from_sla: 2 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:29m' raw: 19799 friendly_no_business: '19h:6m' raw_no_business: 68765 percentileRanks: - count: 0 key: '1h:0m' value: 53.85 - count: 0 key: '2h:0m' value: 61.54 - count: 0 key: '4h:0m' value: 76.92 - count: 0 key: '8h:0m' value: 92.31 percentileRanksRaw: - count: 0 key: '1h:0m' value: 46.15 - count: 0 key: '2h:0m' value: 61.54 - count: 0 key: '4h:0m' value: 76.92 - count: 0 key: '8h:0m' value: 76.92 within_sla: 8 within_sla_percentage_friendly: 61.54 sla_breach: 5 sla_breach_percentage_friendly: 38.46 goal_status: null goal: null - name: a.brekke@timetoreply.com threads: total: 10 internal: 1 inbound: 7 outbound: 2 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 10 have_replies: 7 have_initial_replies: 7 handledRate: rate: 100 numerator: 10 denominator: 10 top_labels: - UNREAD - CATEGORY_PERSONAL - CATEGORY_SOCIAL - INBOX - CATEGORY_FORUMS messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1.4 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 16 initial: 6 replies: 8 forward: 0 follow_up: 2 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 14 initial: 1 replies: 11 forward: 2 follow_up: 0 initial_replies: 6 dailyStats: [] overallTTR: friendly: '10m:3s' raw: 603 friendly_no_business: '13m:29s' raw_no_business: 809 deviation_friendly: '5m:39s' deviation_raw: 339 deviation_friendly_no_business: '5m:15s' deviation_raw_no_business: 315 median_friendly: '8m:13s' median_raw: 493 median_friendly_no_business: '11m:50s' median_raw_no_business: 710 consistency_score: 31.25% consistency_score_no_business: 55.66% percentileRanks: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 percentileRanksRaw: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 within_sla: 11 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: '13m:18s' raw: 798 friendly_no_business: '13m:18s' raw_no_business: 798 deviation_friendly: '3m:15s' deviation_raw: 195 deviation_friendly_no_business: '3m:15s' deviation_raw_no_business: 195 median_friendly: '9m:52s' median_raw: 592 median_friendly_no_business: '9m:52s' median_raw_no_business: 592 consistency_score: 67.16% consistency_score_no_business: 67.16% percentileRanks: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 percentileRanksRaw: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 within_sla: 6 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 0 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:46m' raw: 10009 friendly_no_business: '6h:20m' raw_no_business: 22841 percentileRanks: - count: 0 key: '1h:0m' value: 40 - count: 0 key: '2h:0m' value: 70 - count: 0 key: '4h:0m' value: 80 - count: 0 key: '8h:0m' value: 90 percentileRanksRaw: - count: 0 key: '1h:0m' value: 30 - count: 0 key: '2h:0m' value: 70 - count: 0 key: '4h:0m' value: 80 - count: 0 key: '8h:0m' value: 80 within_sla: 7 within_sla_percentage_friendly: 70 sla_breach: 3 sla_breach_percentage_friendly: 30 goal_status: null goal: null - name: f.jacobi@timetoreply.com threads: total: 10 internal: 0 inbound: 6 outbound: 4 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 10 have_replies: 10 have_initial_replies: 9 handledRate: rate: 100 numerator: 10 denominator: 10 top_labels: - UNREAD - CATEGORY_PROMOTIONS - CATEGORY_SOCIAL - INBOX - CATEGORY_PERSONAL messages_per_conversations_avg: 3.6 messages_received_per_conversations_avg: 1.9 messages_sent_per_conversations_avg: 1.7 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 19 initial: 5 replies: 11 forward: 0 follow_up: 3 initial_replies: 4 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 17 initial: 4 replies: 9 forward: 4 follow_up: 0 initial_replies: 5 dailyStats: [] overallTTR: friendly: '37m:25s' raw: 2245 friendly_no_business: '1h:2m' raw_no_business: 3768 deviation_friendly: '8m:51s' deviation_raw: 531 deviation_friendly_no_business: '8m:43s' deviation_raw_no_business: 523 median_friendly: '10m:10s' median_raw: 610 median_friendly_no_business: '15m:40s' median_raw_no_business: 940 consistency_score: 13.01% consistency_score_no_business: 44.39% percentileRanks: - count: 0 key: '30m:0s' value: 88.89 - count: 0 key: '1h:0m' value: 88.89 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 88.89 percentileRanksRaw: - count: 0 key: '30m:0s' value: 77.78 - count: 0 key: '1h:0m' value: 77.78 - count: 0 key: '2h:0m' value: 77.78 - count: 0 key: '4h:0m' value: 88.89 within_sla: 8 within_sla_percentage_friendly: 88.89 sla_breach: 1 sla_breach_percentage_friendly: 11.11 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: '1h:10m' raw: 4238 friendly_no_business: '1h:10m' raw_no_business: 4238 deviation_friendly: '5m:58s' deviation_raw: 358 deviation_friendly_no_business: '5m:58s' deviation_raw_no_business: 358 median_friendly: '10m:10s' median_raw: 610 median_friendly_no_business: '10m:10s' median_raw_no_business: 610 consistency_score: 41.35% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 80 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 80 - count: 0 key: '4h:0m' value: 80 percentileRanksRaw: - count: 0 key: '30m:0s' value: 80 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 80 - count: 0 key: '4h:0m' value: 80 within_sla: 4 within_sla_percentage_friendly: 80 sla_breach: 1 sla_breach_percentage_friendly: 20 excluded_from_sla: 0 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:31m' raw: 19890 friendly_no_business: '18h:22m' raw_no_business: 66171 percentileRanks: - count: 0 key: '1h:0m' value: 40 - count: 0 key: '2h:0m' value: 40 - count: 0 key: '4h:0m' value: 80 - count: 0 key: '8h:0m' value: 90 percentileRanksRaw: - count: 0 key: '1h:0m' value: 40 - count: 0 key: '2h:0m' value: 40 - count: 0 key: '4h:0m' value: 80 - count: 0 key: '8h:0m' value: 90 within_sla: 4 within_sla_percentage_friendly: 40 sla_breach: 6 sla_breach_percentage_friendly: 60 goal_status: null goal: null - name: barry@timetoreply.com threads: total: 9 internal: 0 inbound: 6 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 9 have_replies: 7 have_initial_replies: 7 handledRate: rate: 100 numerator: 9 denominator: 9 top_labels: - UNREAD - CATEGORY_SOCIAL - IMPORTANT - STARRED - CATEGORY_FORUMS messages_per_conversations_avg: 2.9 messages_received_per_conversations_avg: 1.7 messages_sent_per_conversations_avg: 1.2 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 15 initial: 6 replies: 6 forward: 0 follow_up: 3 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 11 initial: 2 replies: 5 forward: 4 follow_up: 0 initial_replies: 5 dailyStats: [] overallTTR: friendly: '2h:36m' raw: 9368 friendly_no_business: '6h:28m' raw_no_business: 23322 deviation_friendly: '28m:58s' deviation_raw: 1738 deviation_friendly_no_business: '25m:16s' deviation_raw_no_business: 1516 median_friendly: '28m:58s' median_raw: 1738 median_friendly_no_business: '54m:15s' median_raw_no_business: 3255 consistency_score: 0% consistency_score_no_business: 53.43% percentileRanks: - count: 0 key: '30m:0s' value: 60 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 80 - count: 0 key: '4h:0m' value: 80 percentileRanksRaw: - count: 0 key: '30m:0s' value: 40 - count: 0 key: '1h:0m' value: 60 - count: 0 key: '2h:0m' value: 80 - count: 0 key: '4h:0m' value: 80 within_sla: 4 within_sla_percentage_friendly: 80 sla_breach: 1 sla_breach_percentage_friendly: 20 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: '6h:28m' raw: 23322 friendly_no_business: '6h:28m' raw_no_business: 23322 deviation_friendly: '25m:16s' deviation_raw: 1516 deviation_friendly_no_business: '25m:16s' deviation_raw_no_business: 1516 median_friendly: '54m:15s' median_raw: 3255 median_friendly_no_business: '54m:15s' median_raw_no_business: 3255 consistency_score: 53.43% consistency_score_no_business: 53.43% percentileRanks: - count: 0 key: '30m:0s' value: 40 - count: 0 key: '1h:0m' value: 60 - count: 0 key: '2h:0m' value: 80 - count: 0 key: '4h:0m' value: 80 percentileRanksRaw: - count: 0 key: '30m:0s' value: 40 - count: 0 key: '1h:0m' value: 60 - count: 0 key: '2h:0m' value: 80 - count: 0 key: '4h:0m' value: 80 within_sla: 3 within_sla_percentage_friendly: 60 sla_breach: 2 sla_breach_percentage_friendly: 40 excluded_from_sla: 0 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '7h:1m' raw: 25267 friendly_no_business: '16h:34m' raw_no_business: 59644 percentileRanks: - count: 0 key: '1h:0m' value: 44.44 - count: 0 key: '2h:0m' value: 44.44 - count: 0 key: '4h:0m' value: 55.56 - count: 0 key: '8h:0m' value: 66.67 percentileRanksRaw: - count: 0 key: '1h:0m' value: 22.22 - count: 0 key: '2h:0m' value: 44.44 - count: 0 key: '4h:0m' value: 55.56 - count: 0 key: '8h:0m' value: 55.56 within_sla: 4 within_sla_percentage_friendly: 44.44 sla_breach: 5 sla_breach_percentage_friendly: 55.56 goal_status: null goal: null - name: f.thompson@timetoreply.com threads: total: 8 internal: 1 inbound: 4 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 8 have_replies: 5 have_initial_replies: 5 handledRate: rate: 100 numerator: 8 denominator: 8 top_labels: - UNREAD - CATEGORY_PERSONAL - CATEGORY_PROMOTIONS - CATEGORY_SOCIAL - 'Games, Clothing & Sports' messages_per_conversations_avg: 2.1 messages_received_per_conversations_avg: 1 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 8 initial: 4 replies: 4 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 9 initial: 2 replies: 4 forward: 3 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '1h:31m' raw: 5479 friendly_no_business: '5h:27m' raw_no_business: 19676 deviation_friendly: '14m:21s' deviation_raw: 861 deviation_friendly_no_business: '11m:30s' deviation_raw_no_business: 690 median_friendly: '27m:50s' median_raw: 1670 median_friendly_no_business: '27m:51s' median_raw_no_business: 1671 consistency_score: 48.44% consistency_score_no_business: 58.7% percentileRanks: - count: 0 key: '30m:0s' value: 75 - count: 0 key: '1h:0m' value: 75 - count: 0 key: '2h:0m' value: 75 - count: 0 key: '4h:0m' value: 75 percentileRanksRaw: - count: 0 key: '30m:0s' value: 75 - count: 0 key: '1h:0m' value: 75 - count: 0 key: '2h:0m' value: 75 - count: 0 key: '4h:0m' value: 75 within_sla: 3 within_sla_percentage_friendly: 75 sla_breach: 1 sla_breach_percentage_friendly: 25 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: '10h:38m' raw: 38320 friendly_no_business: '10h:38m' raw_no_business: 38320 deviation_friendly: '10h:10m' deviation_raw: 36650 deviation_friendly_no_business: '10h:10m' deviation_raw_no_business: 36650 median_friendly: '27m:50s' median_raw: 1670 median_friendly_no_business: '27m:50s' median_raw_no_business: 1670 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: - count: 0 key: '30m:0s' value: 50 - count: 0 key: '1h:0m' value: 50 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 50 percentileRanksRaw: - count: 0 key: '30m:0s' value: 50 - count: 0 key: '1h:0m' value: 50 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 50 within_sla: 1 within_sla_percentage_friendly: 50 sla_breach: 1 sla_breach_percentage_friendly: 50 excluded_from_sla: 1 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:17m' raw: 8227 friendly_no_business: '11h:48m' raw_no_business: 42494 percentileRanks: - count: 0 key: '1h:0m' value: 50 - count: 0 key: '2h:0m' value: 62.5 - count: 0 key: '4h:0m' value: 75 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 50 - count: 0 key: '2h:0m' value: 62.5 - count: 0 key: '4h:0m' value: 75 - count: 0 key: '8h:0m' value: 75 within_sla: 5 within_sla_percentage_friendly: 62.5 sla_breach: 3 sla_breach_percentage_friendly: 37.5 goal_status: null goal: null - name: robert@timetoreply.com threads: total: 7 internal: 0 inbound: 6 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 7 have_replies: 5 have_initial_replies: 5 handledRate: rate: 100 numerator: 7 denominator: 7 top_labels: - CATEGORY_UPDATES - IMPORTANT - 'Outdoors, Music & Movies' - SENT - UNREAD messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.4 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 10 initial: 6 replies: 3 forward: 0 follow_up: 1 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 8 initial: 0 replies: 5 forward: 3 follow_up: 0 initial_replies: 4 dailyStats: [] overallTTR: friendly: '1h:51m' raw: 6714 friendly_no_business: '3h:32m' raw_no_business: 12757 deviation_friendly: '1m:38s' deviation_raw: 98 deviation_friendly_no_business: '1m:38s' deviation_raw_no_business: 98 median_friendly: '19m:40s' median_raw: 1180 median_friendly_no_business: '19m:40s' median_raw_no_business: 1180 consistency_score: 91.69% consistency_score_no_business: 91.69% percentileRanks: - count: 0 key: '30m:0s' value: 80 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 80 - count: 0 key: '4h:0m' value: 80 percentileRanksRaw: - count: 0 key: '30m:0s' value: 80 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 80 - count: 0 key: '4h:0m' value: 80 within_sla: 4 within_sla_percentage_friendly: 80 sla_breach: 1 sla_breach_percentage_friendly: 20 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: '2h:54m' raw: 10447 friendly_no_business: '5h:41m' raw_no_business: 20518 deviation_friendly: '3m:0s' deviation_raw: 180 deviation_friendly_no_business: '3m:0s' deviation_raw_no_business: 180 median_friendly: '22m:40s' median_raw: 1360 median_friendly_no_business: '22m:40s' median_raw_no_business: 1360 consistency_score: 86.76% consistency_score_no_business: 86.76% percentileRanks: - count: 0 key: '30m:0s' value: 66.67 - count: 0 key: '1h:0m' value: 66.67 - count: 0 key: '2h:0m' value: 66.67 - count: 0 key: '4h:0m' value: 66.67 percentileRanksRaw: - count: 0 key: '30m:0s' value: 66.67 - count: 0 key: '1h:0m' value: 66.67 - count: 0 key: '2h:0m' value: 66.67 - count: 0 key: '4h:0m' value: 66.67 within_sla: 2 within_sla_percentage_friendly: 66.67 sla_breach: 1 sla_breach_percentage_friendly: 33.33 excluded_from_sla: 1 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:15m' raw: 8112 friendly_no_business: '3h:37m' raw_no_business: 13076 percentileRanks: - count: 0 key: '1h:0m' value: 42.86 - count: 0 key: '2h:0m' value: 57.14 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 28.57 - count: 0 key: '2h:0m' value: 57.14 - count: 0 key: '4h:0m' value: 85.71 - count: 0 key: '8h:0m' value: 85.71 within_sla: 4 within_sla_percentage_friendly: 57.14 sla_breach: 3 sla_breach_percentage_friendly: 42.86 goal_status: null goal: null - name: c.cormier@timetoreply.com threads: total: 6 internal: 0 inbound: 5 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 6 have_replies: 4 have_initial_replies: 4 handledRate: rate: 100 numerator: 6 denominator: 6 top_labels: - UNREAD - CATEGORY_UPDATES - IMPORTANT - SENT - CATEGORY_PERSONAL messages_per_conversations_avg: 2.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 7 initial: 4 replies: 2 forward: 0 follow_up: 1 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 6 initial: 1 replies: 3 forward: 2 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '8h:16m' raw: 29765 friendly_no_business: '24h:16m' raw_no_business: 87365 deviation_friendly: '3m:31s' deviation_raw: 211 deviation_friendly_no_business: '3m:31s' deviation_raw_no_business: 211 median_friendly: '17m:9s' median_raw: 1029 median_friendly_no_business: '17m:9s' median_raw_no_business: 1029 consistency_score: 79.48% consistency_score_no_business: 79.48% percentileRanks: - count: 0 key: '30m:0s' value: 66.67 - count: 0 key: '1h:0m' value: 66.67 - count: 0 key: '2h:0m' value: 66.67 - count: 0 key: '4h:0m' value: 66.67 percentileRanksRaw: - count: 0 key: '30m:0s' value: 66.67 - count: 0 key: '1h:0m' value: 66.67 - count: 0 key: '2h:0m' value: 66.67 - count: 0 key: '4h:0m' value: 66.67 within_sla: 2 within_sla_percentage_friendly: 66.67 sla_breach: 1 sla_breach_percentage_friendly: 33.33 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: '15m:23s' raw: 923 friendly_no_business: '15m:23s' raw_no_business: 923 deviation_friendly: '1m:46s' deviation_raw: 106 deviation_friendly_no_business: '1m:46s' deviation_raw_no_business: 106 median_friendly: '13m:37s' median_raw: 817 median_friendly_no_business: '13m:37s' median_raw_no_business: 817 consistency_score: 87.09% consistency_score_no_business: 87.09% percentileRanks: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 percentileRanksRaw: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 within_sla: 2 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 1 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '4h:32m' raw: 16321 friendly_no_business: '12h:40m' raw_no_business: 45614 percentileRanks: - count: 0 key: '1h:0m' value: 83.33 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 83.33 - count: 0 key: '8h:0m' value: 83.33 percentileRanksRaw: - count: 0 key: '1h:0m' value: 66.67 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 83.33 - count: 0 key: '8h:0m' value: 83.33 within_sla: 5 within_sla_percentage_friendly: 83.33 sla_breach: 1 sla_breach_percentage_friendly: 16.67 goal_status: null goal: null - name: g.wunsch@timetoreply.com threads: total: 5 internal: 0 inbound: 4 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 5 have_replies: 4 have_initial_replies: 4 handledRate: rate: 100 numerator: 5 denominator: 5 top_labels: - UNREAD - CATEGORY_PERSONAL - CATEGORY_SOCIAL - IMPORTANT - 'Movies, Clothing & Jewelry' messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 1.2 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 6 initial: 4 replies: 2 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 6 initial: 0 replies: 5 forward: 1 follow_up: 0 initial_replies: 4 dailyStats: [] overallTTR: friendly: '39m:38s' raw: 2378 friendly_no_business: '1h:3m' raw_no_business: 3826 deviation_friendly: '19m:50s' deviation_raw: 1190 deviation_friendly_no_business: '25m:54s' deviation_raw_no_business: 1554 median_friendly: '19m:51s' median_raw: 1191 median_friendly_no_business: '27m:49s' median_raw_no_business: 1669 consistency_score: 0.08% consistency_score_no_business: 6.89% percentileRanks: - count: 0 key: '30m:0s' value: 60 - count: 0 key: '1h:0m' value: 60 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 percentileRanksRaw: - count: 0 key: '30m:0s' value: 60 - count: 0 key: '1h:0m' value: 60 - count: 0 key: '2h:0m' value: 80 - count: 0 key: '4h:0m' value: 100 within_sla: 3 within_sla_percentage_friendly: 60 sla_breach: 2 sla_breach_percentage_friendly: 40 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: '49m:33s' raw: 2973 friendly_no_business: '1h:12m' raw_no_business: 4365 deviation_friendly: '30m:3s' deviation_raw: 1803 deviation_friendly_no_business: '30m:3s' deviation_raw_no_business: 1803 median_friendly: '19m:51s' median_raw: 1191 median_friendly_no_business: '19m:51s' median_raw_no_business: 1191 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: - count: 0 key: '30m:0s' value: 50 - count: 0 key: '1h:0m' value: 50 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 percentileRanksRaw: - count: 0 key: '30m:0s' value: 50 - count: 0 key: '1h:0m' value: 50 - count: 0 key: '2h:0m' value: 75 - count: 0 key: '4h:0m' value: 100 within_sla: 2 within_sla_percentage_friendly: 50 sla_breach: 2 sla_breach_percentage_friendly: 50 excluded_from_sla: 0 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '57m:8s' raw: 3428 friendly_no_business: '1h:33m' raw_no_business: 5590 percentileRanks: - count: 0 key: '1h:0m' value: 60 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 40 - count: 0 key: '2h:0m' value: 80 - count: 0 key: '4h:0m' value: 80 - count: 0 key: '8h:0m' value: 100 within_sla: 5 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 goal_status: null goal: null - name: m.ward@timetoreply.com threads: total: 5 internal: 0 inbound: 4 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 5 have_replies: 4 have_initial_replies: 4 handledRate: rate: 100 numerator: 5 denominator: 5 top_labels: - UNREAD - IMPORTANT - CATEGORY_FORUMS - CATEGORY_UPDATES - INBOX messages_per_conversations_avg: 2.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 6 initial: 4 replies: 2 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 5 initial: 0 replies: 4 forward: 1 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '2h:14m' raw: 8080 friendly_no_business: '6h:14m' raw_no_business: 22480 deviation_friendly: '1h:31m' deviation_raw: 5487 deviation_friendly_no_business: '1h:31m' deviation_raw_no_business: 5487 median_friendly: '26m:59s' median_raw: 1619 median_friendly_no_business: '26m:59s' median_raw_no_business: 1619 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: - count: 0 key: '30m:0s' value: 50 - count: 0 key: '1h:0m' value: 50 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 75 percentileRanksRaw: - count: 0 key: '30m:0s' value: 50 - count: 0 key: '1h:0m' value: 50 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 75 within_sla: 2 within_sla_percentage_friendly: 50 sla_breach: 2 sla_breach_percentage_friendly: 50 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: '2h:59m' raw: 10749 friendly_no_business: '8h:19m' raw_no_business: 29949 deviation_friendly: '2h:22m' deviation_raw: 8537 deviation_friendly_no_business: '2h:37m' deviation_raw_no_business: 9428 median_friendly: '3h:4m' median_raw: 11047 median_friendly_no_business: '3h:4m' median_raw_no_business: 11047 consistency_score: 22.72% consistency_score_no_business: 14.66% percentileRanks: - count: 0 key: '30m:0s' value: 33.33 - count: 0 key: '1h:0m' value: 33.33 - count: 0 key: '2h:0m' value: 33.33 - count: 0 key: '4h:0m' value: 66.67 percentileRanksRaw: - count: 0 key: '30m:0s' value: 33.33 - count: 0 key: '1h:0m' value: 33.33 - count: 0 key: '2h:0m' value: 33.33 - count: 0 key: '4h:0m' value: 66.67 within_sla: 1 within_sla_percentage_friendly: 33.33 sla_breach: 2 sla_breach_percentage_friendly: 66.67 excluded_from_sla: 0 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:30m' raw: 9049 friendly_no_business: '5h:52m' raw_no_business: 21161 percentileRanks: - count: 0 key: '1h:0m' value: 40 - count: 0 key: '2h:0m' value: 40 - count: 0 key: '4h:0m' value: 80 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 20 - count: 0 key: '2h:0m' value: 40 - count: 0 key: '4h:0m' value: 80 - count: 0 key: '8h:0m' value: 80 within_sla: 2 within_sla_percentage_friendly: 40 sla_breach: 3 sla_breach_percentage_friendly: 60 goal_status: null goal: null first_page_url: 'https://timetoreply.local/api/reports/teams?model=1&model_type=Team&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' from: 1 last_page: 1 last_page_url: 'https://timetoreply.local/api/reports/teams?model=1&model_type=Team&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/teams?model=1&model_type=Team&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/reports/teams' per_page: 25 prev_page_url: null to: 10 total: 10 first_page_url: 'https://timetoreply.local/api/reports/teams?model=1&model_type=Team&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' from: 1 last_page: 1 last_page_url: 'https://timetoreply.local/api/reports/teams?model=1&model_type=Team&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/teams?model=1&model_type=Team&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/reports/teams' per_page: 2 prev_page_url: null to: 1 total: 1 args: model: id: 1 name: 'US Support Team' email_usernames: - robert@timetoreply.com - barry@timetoreply.com - m.ward@timetoreply.com - g.wunsch@timetoreply.com - robert+inactive@timetoreply.com - a.brekke@timetoreply.com - f.jacobi@timetoreply.com - boggsterman@hotmail.com - c.cormier@timetoreply.com - f.thompson@timetoreply.com model_type: Team icon: handshake modelCom: id: 1 name: 'Top Revenue Customers' email_usernames: - towne.delbert@koelpin.com - weissnat.karlie@auer.biz - thea82@emard.info - walter.anjali@miller.com - wilkinson.general@muller.net - yhuel@spencer.com - zoe63@ullrich.info - cristal41@moore.info - finn82@hermann.com - candida86@schinner.info - rosenbaum.marion@becker.org - kenny70@pfeffer.com - timmy80@satterfield.biz - marlee.spencer@johnston.com - littel.deon@gorczany.com - victoria22@doyle.com - morissette.antonio@rice.com - agnes.effertz@blick.org - adelbert.hills@kautzer.net - metz.keegan@kohler.info - joseph00@lubowitz.com - oberbrunner.brook@cummerata.com - osvaldo.ohara@reinger.com - erin.harris@borer.net - rex77@mcdermott.com - hvolkman@tremblay.com - tyshawn.mclaughlin@wehner.com - annabelle03@rice.com - cheyenne26@corkery.org - kautzer.meaghan@rodriguez.com - carter23@mohr.com - antone20@bogan.com - lorenza39@jerde.com - darwin34@koss.com - nova.wolf@ratke.com - mdaugherty@cole.biz - xrobel@kunde.info - aemmerich@sanford.com - closed@timetoreply.com - gsatterfield@hessel.com - heathcote.julian@russel.net - jazmyn.wyman@abbott.com - immanuel74@harber.com - streich.agustina@jakubowski.info - kbartoletti@dicki.biz - tklocko@jacobs.biz - dovie31@quitzon.com - kurtis72@mcglynn.biz - stehr.wava@kemmer.com - felicita.murray@bergstrom.com - froberts@kuhlman.com - glennie.will@collins.info - qvandervort@vandervort.com - liliane43@koch.com - taurean.wisozk@weissnat.com - simonis.layne@pacocha.com - wyman.ahmad@wilderman.net - skuhic@okeefe.biz - pink.watsica@kirlin.com - heathcote.gaylord@feest.org - myles.bergnaum@reinger.net - kip.hamill@schaden.net - marietta.rodriguez@moen.net - jeromy35@kshlerin.com - anderson.magali@ledner.com - earnestine.gulgowski@bode.com - manuel.hudson@vandervort.com - 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deviation_friendly_no_business: '12m:40s' deviation_raw_no_business: 760 median_friendly: '22m:51s' median_raw: 1371 median_friendly_no_business: '22m:51s' median_raw_no_business: 1371 consistency_score: 44.56% consistency_score_no_business: 44.56% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 52 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '4h:16m' raw: 15369 friendly_no_business: '12h:23m' raw_no_business: 44587 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 members: current_page: 1 data: - name: boggsterman@hotmail.com threads: total: 14 internal: 0 inbound: 13 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 13 have_initial_replies: 13 handledRate: rate: 100 numerator: 14 denominator: 14 top_labels: - UNREAD - CATEGORY_UPDATES - IMPORTANT - SENT - STARRED messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 21 initial: 8 replies: 9 forward: 0 follow_up: 4 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 16 initial: 1 replies: 10 forward: 5 follow_up: 0 initial_replies: 9 dailyStats: [] overallTTR: friendly: '1h:2m' raw: 3766 friendly_no_business: '1h:2m' raw_no_business: 3766 deviation_friendly: '8m:37s' deviation_raw: 517 deviation_friendly_no_business: '8m:37s' deviation_raw_no_business: 517 median_friendly: '14m:42s' median_raw: 882 median_friendly_no_business: '14m:42s' median_raw_no_business: 882 consistency_score: 41.46% consistency_score_no_business: 41.46% percentileRanks: - { count: 0, key: '30m:0s', value: 70 } - { count: 0, key: '1h:0m', value: 80 } - { count: 0, key: '2h:0m', value: 90 } - { count: 0, key: '4h:0m', value: 90 } percentileRanksRaw: - { count: 0, key: '30m:0s', value: 70 } - { count: 0, key: '1h:0m', value: 80 } - { count: 0, key: '2h:0m', value: 90 } - { count: 0, key: '4h:0m', value: 90 } within_sla: 8 within_sla_percentage_friendly: 80 sla_breach: 2 sla_breach_percentage_friendly: 20 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: '1h:9m' raw: 4159 friendly_no_business: '1h:9m' raw_no_business: 4159 deviation_friendly: '12m:51s' deviation_raw: 771 deviation_friendly_no_business: '12m:51s' deviation_raw_no_business: 771 median_friendly: '22m:51s' median_raw: 1371 median_friendly_no_business: '22m:51s' median_raw_no_business: 1371 consistency_score: 43.75% consistency_score_no_business: 43.75% percentileRanks: - { count: 0, key: '30m:0s', value: 66.67 } - { count: 0, key: '1h:0m', value: 77.78 } - { count: 0, key: '2h:0m', value: 88.89 } - { count: 0, key: '4h:0m', value: 88.89 } percentileRanksRaw: - { count: 0, key: '30m:0s', value: 66.67 } - { count: 0, key: '1h:0m', value: 77.78 } - { count: 0, key: '2h:0m', value: 88.89 } - { count: 0, key: '4h:0m', value: 88.89 } within_sla: 7 within_sla_percentage_friendly: 77.78 sla_breach: 2 sla_breach_percentage_friendly: 22.22 excluded_from_sla: 0 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:45m' raw: 6329 friendly_no_business: '2h:57m' raw_no_business: 10655 percentileRanks: - { count: 0, key: '1h:0m', value: 64.29 } - { count: 0, key: '2h:0m', value: 85.71 } - { count: 0, key: '4h:0m', value: 85.71 } - { count: 0, key: '8h:0m', value: 92.86 } percentileRanksRaw: - { count: 0, key: '1h:0m', value: 57.14 } - { count: 0, key: '2h:0m', value: 85.71 } - { count: 0, key: '4h:0m', value: 85.71 } - { count: 0, key: '8h:0m', value: 92.86 } within_sla: 12 within_sla_percentage_friendly: 85.71 sla_breach: 2 sla_breach_percentage_friendly: 14.29 goal_status: null goal: null - name: robert+inactive@timetoreply.com threads: total: 13 internal: 0 inbound: 10 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 13 have_replies: 12 have_initial_replies: 12 handledRate: rate: 100 numerator: 13 denominator: 13 top_labels: - UNREAD - CATEGORY_UPDATES - IMPORTANT - INBOX - SENT messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.5 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 20 initial: 9 replies: 9 forward: 0 follow_up: 2 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 19 initial: 2 replies: 12 forward: 5 follow_up: 0 initial_replies: 10 dailyStats: [] overallTTR: friendly: '2h:42m' raw: 9771 friendly_no_business: '9h:46m' raw_no_business: 35202 deviation_friendly: '6m:34s' deviation_raw: 394 deviation_friendly_no_business: '6m:34s' deviation_raw_no_business: 394 median_friendly: '24m:53s' median_raw: 1493 median_friendly_no_business: '24m:53s' median_raw_no_business: 1493 consistency_score: 73.64% consistency_score_no_business: 73.64% percentileRanks: - { count: 0, key: '30m:0s', value: 75 } - { count: 0, key: '1h:0m', value: 83.33 } - { count: 0, key: '2h:0m', value: 83.33 } - { count: 0, key: '4h:0m', value: 91.67 } percentileRanksRaw: - { count: 0, key: '30m:0s', value: 75 } - { count: 0, key: '1h:0m', value: 83.33 } - { count: 0, key: '2h:0m', value: 83.33 } - { count: 0, key: '4h:0m', value: 91.67 } within_sla: 10 within_sla_percentage_friendly: 83.33 sla_breach: 2 sla_breach_percentage_friendly: 16.67 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: '46m:8s' raw: 2768 friendly_no_business: '46m:8s' raw_no_business: 2768 deviation_friendly: '4m:27s' deviation_raw: 267 deviation_friendly_no_business: '4m:27s' deviation_raw_no_business: 267 median_friendly: '23m:58s' median_raw: 1438 median_friendly_no_business: '23m:58s' median_raw_no_business: 1438 consistency_score: 81.47% consistency_score_no_business: 81.47% percentileRanks: - { count: 0, key: '30m:0s', value: 87.5 } - { count: 0, key: '1h:0m', value: 87.5 } - { count: 0, key: '2h:0m', value: 87.5 } - { count: 0, key: '4h:0m', value: 100 } percentileRanksRaw: - { count: 0, key: '30m:0s', value: 87.5 } - { count: 0, key: '1h:0m', value: 87.5 } - { count: 0, key: '2h:0m', value: 87.5 } - { count: 0, key: '4h:0m', value: 100 } within_sla: 7 within_sla_percentage_friendly: 87.5 sla_breach: 1 sla_breach_percentage_friendly: 12.5 excluded_from_sla: 2 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:29m' raw: 19799 friendly_no_business: '19h:6m' raw_no_business: 68765 percentileRanks: - { count: 0, key: '1h:0m', value: 53.85 } - { count: 0, key: '2h:0m', value: 61.54 } - { count: 0, key: '4h:0m', value: 76.92 } - { count: 0, key: '8h:0m', value: 92.31 } percentileRanksRaw: - { count: 0, key: '1h:0m', value: 46.15 } - { count: 0, key: '2h:0m', value: 61.54 } - { count: 0, key: '4h:0m', value: 76.92 } - { count: 0, key: '8h:0m', value: 76.92 } within_sla: 8 within_sla_percentage_friendly: 61.54 sla_breach: 5 sla_breach_percentage_friendly: 38.46 goal_status: null goal: null - name: a.brekke@timetoreply.com threads: total: 10 internal: 1 inbound: 7 outbound: 2 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 10 have_replies: 7 have_initial_replies: 7 handledRate: rate: 100 numerator: 10 denominator: 10 top_labels: - UNREAD - CATEGORY_PERSONAL - CATEGORY_SOCIAL - INBOX - CATEGORY_FORUMS messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1.4 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 16 initial: 6 replies: 8 forward: 0 follow_up: 2 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 14 initial: 1 replies: 11 forward: 2 follow_up: 0 initial_replies: 6 dailyStats: [] overallTTR: friendly: '10m:3s' raw: 603 friendly_no_business: '13m:29s' raw_no_business: 809 deviation_friendly: '5m:39s' deviation_raw: 339 deviation_friendly_no_business: '5m:15s' deviation_raw_no_business: 315 median_friendly: '8m:13s' median_raw: 493 median_friendly_no_business: '11m:50s' median_raw_no_business: 710 consistency_score: 31.25% consistency_score_no_business: 55.66% percentileRanks: - { count: 0, key: '30m:0s', value: 100 } - { count: 0, key: '1h:0m', value: 100 } - { count: 0, key: '2h:0m', value: 100 } - { count: 0, key: '4h:0m', value: 100 } percentileRanksRaw: - { count: 0, key: '30m:0s', value: 100 } - { count: 0, key: '1h:0m', value: 100 } - { count: 0, key: '2h:0m', value: 100 } - { count: 0, key: '4h:0m', value: 100 } within_sla: 11 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: '13m:18s' raw: 798 friendly_no_business: '13m:18s' raw_no_business: 798 deviation_friendly: '3m:15s' deviation_raw: 195 deviation_friendly_no_business: '3m:15s' deviation_raw_no_business: 195 median_friendly: '9m:52s' median_raw: 592 median_friendly_no_business: '9m:52s' median_raw_no_business: 592 consistency_score: 67.16% consistency_score_no_business: 67.16% percentileRanks: - { count: 0, key: '30m:0s', value: 100 } - { count: 0, key: '1h:0m', value: 100 } - { count: 0, key: '2h:0m', value: 100 } - { count: 0, key: '4h:0m', value: 100 } percentileRanksRaw: - { count: 0, key: '30m:0s', value: 100 } - { count: 0, key: '1h:0m', value: 100 } - { count: 0, key: '2h:0m', value: 100 } - { count: 0, key: '4h:0m', value: 100 } within_sla: 6 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 0 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:46m' raw: 10009 friendly_no_business: '6h:20m' raw_no_business: 22841 percentileRanks: - { count: 0, key: '1h:0m', value: 40 } - { count: 0, key: '2h:0m', value: 70 } - { count: 0, key: '4h:0m', value: 80 } - { count: 0, key: '8h:0m', value: 90 } percentileRanksRaw: - { count: 0, key: '1h:0m', value: 30 } - { count: 0, key: '2h:0m', value: 70 } - { count: 0, key: '4h:0m', value: 80 } - { count: 0, key: '8h:0m', value: 80 } within_sla: 7 within_sla_percentage_friendly: 70 sla_breach: 3 sla_breach_percentage_friendly: 30 goal_status: null goal: null - name: f.jacobi@timetoreply.com threads: total: 10 internal: 0 inbound: 6 outbound: 4 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 10 have_replies: 10 have_initial_replies: 9 handledRate: rate: 100 numerator: 10 denominator: 10 top_labels: - UNREAD - CATEGORY_PROMOTIONS - CATEGORY_SOCIAL - INBOX - CATEGORY_PERSONAL messages_per_conversations_avg: 3.6 messages_received_per_conversations_avg: 1.9 messages_sent_per_conversations_avg: 1.7 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 19 initial: 5 replies: 11 forward: 0 follow_up: 3 initial_replies: 4 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 17 initial: 4 replies: 9 forward: 4 follow_up: 0 initial_replies: 5 dailyStats: [] overallTTR: friendly: '37m:25s' raw: 2245 friendly_no_business: '1h:2m' raw_no_business: 3768 deviation_friendly: '8m:51s' deviation_raw: 531 deviation_friendly_no_business: '8m:43s' deviation_raw_no_business: 523 median_friendly: '10m:10s' median_raw: 610 median_friendly_no_business: '15m:40s' median_raw_no_business: 940 consistency_score: 13.01% consistency_score_no_business: 44.39% percentileRanks: - { count: 0, key: '30m:0s', value: 88.89 } - { count: 0, key: '1h:0m', value: 88.89 } - { count: 0, key: '2h:0m', value: 88.89 } - { count: 0, key: '4h:0m', value: 88.89 } percentileRanksRaw: - { count: 0, key: '30m:0s', value: 77.78 } - { count: 0, key: '1h:0m', value: 77.78 } - { count: 0, key: '2h:0m', value: 77.78 } - { count: 0, key: '4h:0m', value: 88.89 } within_sla: 8 within_sla_percentage_friendly: 88.89 sla_breach: 1 sla_breach_percentage_friendly: 11.11 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: '1h:10m' raw: 4238 friendly_no_business: '1h:10m' raw_no_business: 4238 deviation_friendly: '5m:58s' deviation_raw: 358 deviation_friendly_no_business: '5m:58s' deviation_raw_no_business: 358 median_friendly: '10m:10s' median_raw: 610 median_friendly_no_business: '10m:10s' median_raw_no_business: 610 consistency_score: 41.35% consistency_score_no_business: 41.35% percentileRanks: - { count: 0, key: '30m:0s', value: 80 } - { count: 0, key: '1h:0m', value: 80 } - { count: 0, key: '2h:0m', value: 80 } - { count: 0, key: '4h:0m', value: 80 } percentileRanksRaw: - { count: 0, key: '30m:0s', value: 80 } - { count: 0, key: '1h:0m', value: 80 } - { count: 0, key: '2h:0m', value: 80 } - { count: 0, key: '4h:0m', value: 80 } within_sla: 4 within_sla_percentage_friendly: 80 sla_breach: 1 sla_breach_percentage_friendly: 20 excluded_from_sla: 0 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:31m' raw: 19890 friendly_no_business: '18h:22m' raw_no_business: 66171 percentileRanks: - { count: 0, key: '1h:0m', value: 40 } - { count: 0, key: '2h:0m', value: 40 } - { count: 0, key: '4h:0m', value: 80 } - { count: 0, key: '8h:0m', value: 90 } percentileRanksRaw: - { count: 0, key: '1h:0m', value: 40 } - { count: 0, key: '2h:0m', value: 40 } - { count: 0, key: '4h:0m', value: 80 } - { count: 0, key: '8h:0m', value: 90 } within_sla: 4 within_sla_percentage_friendly: 40 sla_breach: 6 sla_breach_percentage_friendly: 60 goal_status: null goal: null - name: barry@timetoreply.com threads: total: 9 internal: 0 inbound: 6 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 9 have_replies: 7 have_initial_replies: 7 handledRate: rate: 100 numerator: 9 denominator: 9 top_labels: - UNREAD - CATEGORY_SOCIAL - IMPORTANT - STARRED - CATEGORY_FORUMS messages_per_conversations_avg: 2.9 messages_received_per_conversations_avg: 1.7 messages_sent_per_conversations_avg: 1.2 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 15 initial: 6 replies: 6 forward: 0 follow_up: 3 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 11 initial: 2 replies: 5 forward: 4 follow_up: 0 initial_replies: 5 dailyStats: [] overallTTR: friendly: '2h:36m' raw: 9368 friendly_no_business: '6h:28m' raw_no_business: 23322 deviation_friendly: '28m:58s' deviation_raw: 1738 deviation_friendly_no_business: '25m:16s' deviation_raw_no_business: 1516 median_friendly: '28m:58s' median_raw: 1738 median_friendly_no_business: '54m:15s' median_raw_no_business: 3255 consistency_score: 0% consistency_score_no_business: 53.43% percentileRanks: - { count: 0, key: '30m:0s', value: 60 } - { count: 0, key: '1h:0m', value: 80 } - { count: 0, key: '2h:0m', value: 80 } - { count: 0, key: '4h:0m', value: 80 } percentileRanksRaw: - { count: 0, key: '30m:0s', value: 40 } - { count: 0, key: '1h:0m', value: 60 } - { count: 0, key: '2h:0m', value: 80 } - { count: 0, key: '4h:0m', value: 80 } within_sla: 4 within_sla_percentage_friendly: 80 sla_breach: 1 sla_breach_percentage_friendly: 20 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: '6h:28m' raw: 23322 friendly_no_business: '6h:28m' raw_no_business: 23322 deviation_friendly: '25m:16s' deviation_raw: 1516 deviation_friendly_no_business: '25m:16s' deviation_raw_no_business: 1516 median_friendly: '54m:15s' median_raw: 3255 median_friendly_no_business: '54m:15s' median_raw_no_business: 3255 consistency_score: 53.43% consistency_score_no_business: 53.43% percentileRanks: - { count: 0, key: '30m:0s', value: 40 } - { count: 0, key: '1h:0m', value: 60 } - { count: 0, key: '2h:0m', value: 80 } - { count: 0, key: '4h:0m', value: 80 } percentileRanksRaw: - { count: 0, key: '30m:0s', value: 40 } - { count: 0, key: '1h:0m', value: 60 } - { count: 0, key: '2h:0m', value: 80 } - { count: 0, key: '4h:0m', value: 80 } within_sla: 3 within_sla_percentage_friendly: 60 sla_breach: 2 sla_breach_percentage_friendly: 40 excluded_from_sla: 0 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '7h:1m' raw: 25267 friendly_no_business: '16h:34m' raw_no_business: 59644 percentileRanks: - { count: 0, key: '1h:0m', value: 44.44 } - { count: 0, key: '2h:0m', value: 44.44 } - { count: 0, key: '4h:0m', value: 55.56 } - { count: 0, key: '8h:0m', value: 66.67 } percentileRanksRaw: - { count: 0, key: '1h:0m', value: 22.22 } - { count: 0, key: '2h:0m', value: 44.44 } - { count: 0, key: '4h:0m', value: 55.56 } - { count: 0, key: '8h:0m', value: 55.56 } within_sla: 4 within_sla_percentage_friendly: 44.44 sla_breach: 5 sla_breach_percentage_friendly: 55.56 goal_status: null goal: null - name: f.thompson@timetoreply.com threads: total: 8 internal: 1 inbound: 4 outbound: 3 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 8 have_replies: 5 have_initial_replies: 5 handledRate: rate: 100 numerator: 8 denominator: 8 top_labels: - UNREAD - CATEGORY_PERSONAL - CATEGORY_PROMOTIONS - CATEGORY_SOCIAL - 'Games, Clothing & Sports' messages_per_conversations_avg: 2.1 messages_received_per_conversations_avg: 1 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 8 initial: 4 replies: 4 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 9 initial: 2 replies: 4 forward: 3 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '1h:31m' raw: 5479 friendly_no_business: '5h:27m' raw_no_business: 19676 deviation_friendly: '14m:21s' deviation_raw: 861 deviation_friendly_no_business: '11m:30s' deviation_raw_no_business: 690 median_friendly: '27m:50s' median_raw: 1670 median_friendly_no_business: '27m:51s' median_raw_no_business: 1671 consistency_score: 48.44% consistency_score_no_business: 58.7% percentileRanks: - { count: 0, key: '30m:0s', value: 75 } - { count: 0, key: '1h:0m', value: 75 } - { count: 0, key: '2h:0m', value: 75 } - { count: 0, key: '4h:0m', value: 75 } percentileRanksRaw: - { count: 0, key: '30m:0s', value: 75 } - { count: 0, key: '1h:0m', value: 75 } - { count: 0, key: '2h:0m', value: 75 } - { count: 0, key: '4h:0m', value: 75 } within_sla: 3 within_sla_percentage_friendly: 75 sla_breach: 1 sla_breach_percentage_friendly: 25 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: '10h:38m' raw: 38320 friendly_no_business: '10h:38m' raw_no_business: 38320 deviation_friendly: '10h:10m' deviation_raw: 36650 deviation_friendly_no_business: '10h:10m' deviation_raw_no_business: 36650 median_friendly: '27m:50s' median_raw: 1670 median_friendly_no_business: '27m:50s' median_raw_no_business: 1670 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: - { count: 0, key: '30m:0s', value: 50 } - { count: 0, key: '1h:0m', value: 50 } - { count: 0, key: '2h:0m', value: 50 } - { count: 0, key: '4h:0m', value: 50 } percentileRanksRaw: - { count: 0, key: '30m:0s', value: 50 } - { count: 0, key: '1h:0m', value: 50 } - { count: 0, key: '2h:0m', value: 50 } - { count: 0, key: '4h:0m', value: 50 } within_sla: 1 within_sla_percentage_friendly: 50 sla_breach: 1 sla_breach_percentage_friendly: 50 excluded_from_sla: 1 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:17m' raw: 8227 friendly_no_business: '11h:48m' raw_no_business: 42494 percentileRanks: - { count: 0, key: '1h:0m', value: 50 } - { count: 0, key: '2h:0m', value: 62.5 } - { count: 0, key: '4h:0m', value: 75 } - { count: 0, key: '8h:0m', value: 100 } percentileRanksRaw: - { count: 0, key: '1h:0m', value: 50 } - { count: 0, key: '2h:0m', value: 62.5 } - { count: 0, key: '4h:0m', value: 75 } - { count: 0, key: '8h:0m', value: 75 } within_sla: 5 within_sla_percentage_friendly: 62.5 sla_breach: 3 sla_breach_percentage_friendly: 37.5 goal_status: null goal: null - name: robert@timetoreply.com threads: total: 7 internal: 0 inbound: 6 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 7 have_replies: 5 have_initial_replies: 5 handledRate: rate: 100 numerator: 7 denominator: 7 top_labels: - CATEGORY_UPDATES - IMPORTANT - 'Outdoors, Music & Movies' - SENT - UNREAD messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.4 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 10 initial: 6 replies: 3 forward: 0 follow_up: 1 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 8 initial: 0 replies: 5 forward: 3 follow_up: 0 initial_replies: 4 dailyStats: [] overallTTR: friendly: '1h:51m' raw: 6714 friendly_no_business: '3h:32m' raw_no_business: 12757 deviation_friendly: '1m:38s' deviation_raw: 98 deviation_friendly_no_business: '1m:38s' deviation_raw_no_business: 98 median_friendly: '19m:40s' median_raw: 1180 median_friendly_no_business: '19m:40s' median_raw_no_business: 1180 consistency_score: 91.69% consistency_score_no_business: 91.69% percentileRanks: - { count: 0, key: '30m:0s', value: 80 } - { count: 0, key: '1h:0m', value: 80 } - { count: 0, key: '2h:0m', value: 80 } - { count: 0, key: '4h:0m', value: 80 } percentileRanksRaw: - { count: 0, key: '30m:0s', value: 80 } - { count: 0, key: '1h:0m', value: 80 } - { count: 0, key: '2h:0m', value: 80 } - { count: 0, key: '4h:0m', value: 80 } within_sla: 4 within_sla_percentage_friendly: 80 sla_breach: 1 sla_breach_percentage_friendly: 20 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: '2h:54m' raw: 10447 friendly_no_business: '5h:41m' raw_no_business: 20518 deviation_friendly: '3m:0s' deviation_raw: 180 deviation_friendly_no_business: '3m:0s' deviation_raw_no_business: 180 median_friendly: '22m:40s' median_raw: 1360 median_friendly_no_business: '22m:40s' median_raw_no_business: 1360 consistency_score: 86.76% consistency_score_no_business: 86.76% percentileRanks: - { count: 0, key: '30m:0s', value: 66.67 } - { count: 0, key: '1h:0m', value: 66.67 } - { count: 0, key: '2h:0m', value: 66.67 } - { count: 0, key: '4h:0m', value: 66.67 } percentileRanksRaw: - { count: 0, key: '30m:0s', value: 66.67 } - { count: 0, key: '1h:0m', value: 66.67 } - { count: 0, key: '2h:0m', value: 66.67 } - { count: 0, key: '4h:0m', value: 66.67 } within_sla: 2 within_sla_percentage_friendly: 66.67 sla_breach: 1 sla_breach_percentage_friendly: 33.33 excluded_from_sla: 1 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:15m' raw: 8112 friendly_no_business: '3h:37m' raw_no_business: 13076 percentileRanks: - { count: 0, key: '1h:0m', value: 42.86 } - { count: 0, key: '2h:0m', value: 57.14 } - { count: 0, key: '4h:0m', value: 85.71 } - { count: 0, key: '8h:0m', value: 100 } percentileRanksRaw: - { count: 0, key: '1h:0m', value: 28.57 } - { count: 0, key: '2h:0m', value: 57.14 } - { count: 0, key: '4h:0m', value: 85.71 } - { count: 0, key: '8h:0m', value: 85.71 } within_sla: 4 within_sla_percentage_friendly: 57.14 sla_breach: 3 sla_breach_percentage_friendly: 42.86 goal_status: null goal: null - name: c.cormier@timetoreply.com threads: total: 6 internal: 0 inbound: 5 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 6 have_replies: 4 have_initial_replies: 4 handledRate: rate: 100 numerator: 6 denominator: 6 top_labels: - UNREAD - CATEGORY_UPDATES - IMPORTANT - SENT - CATEGORY_PERSONAL messages_per_conversations_avg: 2.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 7 initial: 4 replies: 2 forward: 0 follow_up: 1 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 6 initial: 1 replies: 3 forward: 2 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '8h:16m' raw: 29765 friendly_no_business: '24h:16m' raw_no_business: 87365 deviation_friendly: '3m:31s' deviation_raw: 211 deviation_friendly_no_business: '3m:31s' deviation_raw_no_business: 211 median_friendly: '17m:9s' median_raw: 1029 median_friendly_no_business: '17m:9s' median_raw_no_business: 1029 consistency_score: 79.48% consistency_score_no_business: 79.48% percentileRanks: - { count: 0, key: '30m:0s', value: 66.67 } - { count: 0, key: '1h:0m', value: 66.67 } - { count: 0, key: '2h:0m', value: 66.67 } - { count: 0, key: '4h:0m', value: 66.67 } percentileRanksRaw: - { count: 0, key: '30m:0s', value: 66.67 } - { count: 0, key: '1h:0m', value: 66.67 } - { count: 0, key: '2h:0m', value: 66.67 } - { count: 0, key: '4h:0m', value: 66.67 } within_sla: 2 within_sla_percentage_friendly: 66.67 sla_breach: 1 sla_breach_percentage_friendly: 33.33 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: '15m:23s' raw: 923 friendly_no_business: '15m:23s' raw_no_business: 923 deviation_friendly: '1m:46s' deviation_raw: 106 deviation_friendly_no_business: '1m:46s' deviation_raw_no_business: 106 median_friendly: '13m:37s' median_raw: 817 median_friendly_no_business: '13m:37s' median_raw_no_business: 817 consistency_score: 87.09% consistency_score_no_business: 87.09% percentileRanks: - { count: 0, key: '30m:0s', value: 100 } - { count: 0, key: '1h:0m', value: 100 } - { count: 0, key: '2h:0m', value: 100 } - { count: 0, key: '4h:0m', value: 100 } percentileRanksRaw: - { count: 0, key: '30m:0s', value: 100 } - { count: 0, key: '1h:0m', value: 100 } - { count: 0, key: '2h:0m', value: 100 } - { count: 0, key: '4h:0m', value: 100 } within_sla: 2 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 1 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '4h:32m' raw: 16321 friendly_no_business: '12h:40m' raw_no_business: 45614 percentileRanks: - { count: 0, key: '1h:0m', value: 83.33 } - { count: 0, key: '2h:0m', value: 83.33 } - { count: 0, key: '4h:0m', value: 83.33 } - { count: 0, key: '8h:0m', value: 83.33 } percentileRanksRaw: - { count: 0, key: '1h:0m', value: 66.67 } - { count: 0, key: '2h:0m', value: 83.33 } - { count: 0, key: '4h:0m', value: 83.33 } - { count: 0, key: '8h:0m', value: 83.33 } within_sla: 5 within_sla_percentage_friendly: 83.33 sla_breach: 1 sla_breach_percentage_friendly: 16.67 goal_status: null goal: null - name: g.wunsch@timetoreply.com threads: total: 5 internal: 0 inbound: 4 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 5 have_replies: 4 have_initial_replies: 4 handledRate: rate: 100 numerator: 5 denominator: 5 top_labels: - UNREAD - CATEGORY_PERSONAL - CATEGORY_SOCIAL - IMPORTANT - 'Movies, Clothing & Jewelry' messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 1.2 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 6 initial: 4 replies: 2 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 6 initial: 0 replies: 5 forward: 1 follow_up: 0 initial_replies: 4 dailyStats: [] overallTTR: friendly: '39m:38s' raw: 2378 friendly_no_business: '1h:3m' raw_no_business: 3826 deviation_friendly: '19m:50s' deviation_raw: 1190 deviation_friendly_no_business: '25m:54s' deviation_raw_no_business: 1554 median_friendly: '19m:51s' median_raw: 1191 median_friendly_no_business: '27m:49s' median_raw_no_business: 1669 consistency_score: 0.08% consistency_score_no_business: 6.89% percentileRanks: - { count: 0, key: '30m:0s', value: 60 } - { count: 0, key: '1h:0m', value: 60 } - { count: 0, key: '2h:0m', value: 100 } - { count: 0, key: '4h:0m', value: 100 } percentileRanksRaw: - { count: 0, key: '30m:0s', value: 60 } - { count: 0, key: '1h:0m', value: 60 } - { count: 0, key: '2h:0m', value: 80 } - { count: 0, key: '4h:0m', value: 100 } within_sla: 3 within_sla_percentage_friendly: 60 sla_breach: 2 sla_breach_percentage_friendly: 40 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: '49m:33s' raw: 2973 friendly_no_business: '1h:12m' raw_no_business: 4365 deviation_friendly: '30m:3s' deviation_raw: 1803 deviation_friendly_no_business: '30m:3s' deviation_raw_no_business: 1803 median_friendly: '19m:51s' median_raw: 1191 median_friendly_no_business: '19m:51s' median_raw_no_business: 1191 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: - { count: 0, key: '30m:0s', value: 50 } - { count: 0, key: '1h:0m', value: 50 } - { count: 0, key: '2h:0m', value: 100 } - { count: 0, key: '4h:0m', value: 100 } percentileRanksRaw: - { count: 0, key: '30m:0s', value: 50 } - { count: 0, key: '1h:0m', value: 50 } - { count: 0, key: '2h:0m', value: 75 } - { count: 0, key: '4h:0m', value: 100 } within_sla: 2 within_sla_percentage_friendly: 50 sla_breach: 2 sla_breach_percentage_friendly: 50 excluded_from_sla: 0 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '57m:8s' raw: 3428 friendly_no_business: '1h:33m' raw_no_business: 5590 percentileRanks: - { count: 0, key: '1h:0m', value: 60 } - { count: 0, key: '2h:0m', value: 100 } - { count: 0, key: '4h:0m', value: 100 } - { count: 0, key: '8h:0m', value: 100 } percentileRanksRaw: - { count: 0, key: '1h:0m', value: 40 } - { count: 0, key: '2h:0m', value: 80 } - { count: 0, key: '4h:0m', value: 80 } - { count: 0, key: '8h:0m', value: 100 } within_sla: 5 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 goal_status: null goal: null - name: m.ward@timetoreply.com threads: total: 5 internal: 0 inbound: 4 outbound: 1 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 5 have_replies: 4 have_initial_replies: 4 handledRate: rate: 100 numerator: 5 denominator: 5 top_labels: - UNREAD - IMPORTANT - CATEGORY_FORUMS - CATEGORY_UPDATES - INBOX messages_per_conversations_avg: 2.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 6 initial: 4 replies: 2 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 5 initial: 0 replies: 4 forward: 1 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '2h:14m' raw: 8080 friendly_no_business: '6h:14m' raw_no_business: 22480 deviation_friendly: '1h:31m' deviation_raw: 5487 deviation_friendly_no_business: '1h:31m' deviation_raw_no_business: 5487 median_friendly: '26m:59s' median_raw: 1619 median_friendly_no_business: '26m:59s' median_raw_no_business: 1619 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: - { count: 0, key: '30m:0s', value: 50 } - { count: 0, key: '1h:0m', value: 50 } - { count: 0, key: '2h:0m', value: 50 } - { count: 0, key: '4h:0m', value: 75 } percentileRanksRaw: - { count: 0, key: '30m:0s', value: 50 } - { count: 0, key: '1h:0m', value: 50 } - { count: 0, key: '2h:0m', value: 50 } - { count: 0, key: '4h:0m', value: 75 } within_sla: 2 within_sla_percentage_friendly: 50 sla_breach: 2 sla_breach_percentage_friendly: 50 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: '2h:59m' raw: 10749 friendly_no_business: '8h:19m' raw_no_business: 29949 deviation_friendly: '2h:22m' deviation_raw: 8537 deviation_friendly_no_business: '2h:37m' deviation_raw_no_business: 9428 median_friendly: '3h:4m' median_raw: 11047 median_friendly_no_business: '3h:4m' median_raw_no_business: 11047 consistency_score: 22.72% consistency_score_no_business: 14.66% percentileRanks: - { count: 0, key: '30m:0s', value: 33.33 } - { count: 0, key: '1h:0m', value: 33.33 } - { count: 0, key: '2h:0m', value: 33.33 } - { count: 0, key: '4h:0m', value: 66.67 } percentileRanksRaw: - { count: 0, key: '30m:0s', value: 33.33 } - { count: 0, key: '1h:0m', value: 33.33 } - { count: 0, key: '2h:0m', value: 33.33 } - { count: 0, key: '4h:0m', value: 66.67 } within_sla: 1 within_sla_percentage_friendly: 33.33 sla_breach: 2 sla_breach_percentage_friendly: 66.67 excluded_from_sla: 0 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:30m' raw: 9049 friendly_no_business: '5h:52m' raw_no_business: 21161 percentileRanks: - { count: 0, key: '1h:0m', value: 40 } - { count: 0, key: '2h:0m', value: 40 } - { count: 0, key: '4h:0m', value: 80 } - { count: 0, key: '8h:0m', value: 100 } percentileRanksRaw: - { count: 0, key: '1h:0m', value: 20 } - { count: 0, key: '2h:0m', value: 40 } - { count: 0, key: '4h:0m', value: 80 } - { count: 0, key: '8h:0m', value: 80 } within_sla: 2 within_sla_percentage_friendly: 40 sla_breach: 3 sla_breach_percentage_friendly: 60 goal_status: null goal: null first_page_url: 'https://timetoreply.local/api/reports/teams?model=1&model_type=Team&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' from: 1 last_page: 1 last_page_url: 'https://timetoreply.local/api/reports/teams?model=1&model_type=Team&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/teams?model=1&model_type=Team&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/reports/teams' per_page: 25 prev_page_url: null to: 10 total: 10 items: type: object properties: name: type: string example: 'US Support Team' threads: type: object properties: total: type: integer example: 73 internal: type: integer example: 2 inbound: type: integer example: 58 outbound: type: integer example: 13 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 73 have_replies: type: integer example: 66 have_initial_replies: type: string example: null handledRate: type: object properties: rate: type: integer example: 100 numerator: type: integer example: 73 denominator: type: integer example: 73 top_labels: type: array example: - '' items: type: string messages_per_conversations_avg: type: number example: 3.2 messages_received_per_conversations_avg: type: number example: 1.7 messages_sent_per_conversations_avg: type: number example: 1.5 messages: type: object properties: count: type: integer example: 234 initial: type: integer example: 0 replies: type: integer example: 124 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 123 initial: type: integer example: 51 replies: type: integer example: 56 forward: type: integer example: 0 follow_up: type: integer example: 16 initial_replies: type: integer example: 13 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 111 initial: type: integer example: 13 replies: type: integer example: 68 forward: type: integer example: 30 follow_up: type: integer example: 0 initial_replies: type: integer example: 52 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '1h:42m' raw: type: integer example: 6141 friendly_no_business: type: string example: '4h:37m' raw_no_business: type: integer example: 16664 deviation_friendly: type: string example: '11m:25s' deviation_raw: type: integer example: 685 deviation_friendly_no_business: type: string example: '9m:37s' deviation_raw_no_business: type: integer example: 577 median_friendly: type: string example: '19m:31s' median_raw: type: integer example: 1171 median_friendly_no_business: type: string example: '20m:4s' median_raw_no_business: type: integer example: 1204 consistency_score: type: string example: 41.54% consistency_score_no_business: type: string example: 52.08% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 68 initialTTR: type: object properties: friendly: type: string example: '2h:6m' raw: type: integer example: 7577 friendly_no_business: type: string example: '2h:39m' raw_no_business: type: integer example: 9564 deviation_friendly: type: string example: '12m:40s' deviation_raw: type: integer example: 760 deviation_friendly_no_business: type: string example: '12m:40s' deviation_raw_no_business: type: integer example: 760 median_friendly: type: string example: '22m:51s' median_raw: type: integer example: 1371 median_friendly_no_business: type: string example: '22m:51s' median_raw_no_business: type: integer example: 1371 consistency_score: type: string example: 44.56% consistency_score_no_business: type: string example: 44.56% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 52 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '4h:16m' raw: type: integer example: 15369 friendly_no_business: type: string example: '12h:23m' raw_no_business: type: integer example: 44587 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 members: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: boggsterman@hotmail.com threads: { total: 14, internal: 0, inbound: 13, outbound: 1, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 14, have_replies: 13, have_initial_replies: 13, handledRate: { rate: 100, numerator: 14, denominator: 14 }, top_labels: [UNREAD, CATEGORY_UPDATES, IMPORTANT, SENT, STARRED], messages_per_conversations_avg: 2.6, messages_received_per_conversations_avg: 1.5, messages_sent_per_conversations_avg: 1.1 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 21, initial: 8, replies: 9, forward: 0, follow_up: 4, initial_replies: 2, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 16, initial: 1, replies: 10, forward: 5, follow_up: 0, initial_replies: 9, dailyStats: [] } } overallTTR: { friendly: '1h:2m', raw: 3766, friendly_no_business: '1h:2m', raw_no_business: 3766, deviation_friendly: '8m:37s', deviation_raw: 517, deviation_friendly_no_business: '8m:37s', deviation_raw_no_business: 517, median_friendly: '14m:42s', median_raw: 882, median_friendly_no_business: '14m:42s', median_raw_no_business: 882, consistency_score: 41.46%, consistency_score_no_business: 41.46%, percentileRanks: [{ count: 0, key: '30m:0s', value: 70 }, { count: 0, key: '1h:0m', value: 80 }, { count: 0, key: '2h:0m', value: 90 }, { count: 0, key: '4h:0m', value: 90 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 70 }, { count: 0, key: '1h:0m', value: 80 }, { count: 0, key: '2h:0m', value: 90 }, { count: 0, key: '4h:0m', value: 90 }], within_sla: 8, within_sla_percentage_friendly: 80, sla_breach: 2, sla_breach_percentage_friendly: 20, excluded_from_sla: 0, goal_status: null, goal: null } initialTTR: { friendly: '1h:9m', raw: 4159, friendly_no_business: '1h:9m', raw_no_business: 4159, deviation_friendly: '12m:51s', deviation_raw: 771, deviation_friendly_no_business: '12m:51s', deviation_raw_no_business: 771, median_friendly: '22m:51s', median_raw: 1371, median_friendly_no_business: '22m:51s', median_raw_no_business: 1371, consistency_score: 43.75%, consistency_score_no_business: 43.75%, percentileRanks: [{ count: 0, key: '30m:0s', value: 66.67 }, { count: 0, key: '1h:0m', value: 77.78 }, { count: 0, key: '2h:0m', value: 88.89 }, { count: 0, key: '4h:0m', value: 88.89 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 66.67 }, { count: 0, key: '1h:0m', value: 77.78 }, { count: 0, key: '2h:0m', value: 88.89 }, { count: 0, key: '4h:0m', value: 88.89 }], within_sla: 7, within_sla_percentage_friendly: 77.78, sla_breach: 2, sla_breach_percentage_friendly: 22.22, excluded_from_sla: 0, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: '1h:45m', raw: 6329, friendly_no_business: '2h:57m', raw_no_business: 10655, percentileRanks: [{ count: 0, key: '1h:0m', value: 64.29 }, { count: 0, key: '2h:0m', value: 85.71 }, { count: 0, key: '4h:0m', value: 85.71 }, { count: 0, key: '8h:0m', value: 92.86 }], percentileRanksRaw: [{ count: 0, key: '1h:0m', value: 57.14 }, { count: 0, key: '2h:0m', value: 85.71 }, { count: 0, key: '4h:0m', value: 85.71 }, { count: 0, key: '8h:0m', value: 92.86 }], within_sla: 12, within_sla_percentage_friendly: 85.71, sla_breach: 2, sla_breach_percentage_friendly: 14.29, goal_status: null, goal: null } - name: robert+inactive@timetoreply.com threads: { total: 13, internal: 0, inbound: 10, outbound: 3, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 13, have_replies: 12, have_initial_replies: 12, handledRate: { rate: 100, numerator: 13, denominator: 13 }, top_labels: [UNREAD, CATEGORY_UPDATES, IMPORTANT, INBOX, SENT], messages_per_conversations_avg: 3, messages_received_per_conversations_avg: 1.5, messages_sent_per_conversations_avg: 1.5 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 20, initial: 9, replies: 9, forward: 0, follow_up: 2, initial_replies: 2, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 19, initial: 2, replies: 12, forward: 5, follow_up: 0, initial_replies: 10, dailyStats: [] } } overallTTR: { friendly: '2h:42m', raw: 9771, friendly_no_business: '9h:46m', raw_no_business: 35202, deviation_friendly: '6m:34s', deviation_raw: 394, deviation_friendly_no_business: '6m:34s', deviation_raw_no_business: 394, median_friendly: '24m:53s', median_raw: 1493, median_friendly_no_business: '24m:53s', median_raw_no_business: 1493, consistency_score: 73.64%, consistency_score_no_business: 73.64%, percentileRanks: [{ count: 0, key: '30m:0s', value: 75 }, { count: 0, key: '1h:0m', value: 83.33 }, { count: 0, key: '2h:0m', value: 83.33 }, { count: 0, key: '4h:0m', value: 91.67 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 75 }, { count: 0, key: '1h:0m', value: 83.33 }, { count: 0, key: '2h:0m', value: 83.33 }, { count: 0, key: '4h:0m', value: 91.67 }], within_sla: 10, within_sla_percentage_friendly: 83.33, sla_breach: 2, sla_breach_percentage_friendly: 16.67, excluded_from_sla: 0, goal_status: null, goal: null } initialTTR: { friendly: '46m:8s', raw: 2768, friendly_no_business: '46m:8s', raw_no_business: 2768, deviation_friendly: '4m:27s', deviation_raw: 267, deviation_friendly_no_business: '4m:27s', deviation_raw_no_business: 267, median_friendly: '23m:58s', median_raw: 1438, median_friendly_no_business: '23m:58s', median_raw_no_business: 1438, consistency_score: 81.47%, consistency_score_no_business: 81.47%, percentileRanks: [{ count: 0, key: '30m:0s', value: 87.5 }, { count: 0, key: '1h:0m', value: 87.5 }, { count: 0, key: '2h:0m', value: 87.5 }, { count: 0, key: '4h:0m', value: 100 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 87.5 }, { count: 0, key: '1h:0m', value: 87.5 }, { count: 0, key: '2h:0m', value: 87.5 }, { count: 0, key: '4h:0m', value: 100 }], within_sla: 7, within_sla_percentage_friendly: 87.5, sla_breach: 1, sla_breach_percentage_friendly: 12.5, excluded_from_sla: 2, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: '5h:29m', raw: 19799, friendly_no_business: '19h:6m', raw_no_business: 68765, percentileRanks: [{ count: 0, key: '1h:0m', value: 53.85 }, { count: 0, key: '2h:0m', value: 61.54 }, { count: 0, key: '4h:0m', value: 76.92 }, { count: 0, key: '8h:0m', value: 92.31 }], percentileRanksRaw: [{ count: 0, key: '1h:0m', value: 46.15 }, { count: 0, key: '2h:0m', value: 61.54 }, { count: 0, key: '4h:0m', value: 76.92 }, { count: 0, key: '8h:0m', value: 76.92 }], within_sla: 8, within_sla_percentage_friendly: 61.54, sla_breach: 5, sla_breach_percentage_friendly: 38.46, goal_status: null, goal: null } - name: a.brekke@timetoreply.com threads: { total: 10, internal: 1, inbound: 7, outbound: 2, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 10, have_replies: 7, have_initial_replies: 7, handledRate: { rate: 100, numerator: 10, denominator: 10 }, top_labels: [UNREAD, CATEGORY_PERSONAL, CATEGORY_SOCIAL, INBOX, CATEGORY_FORUMS], messages_per_conversations_avg: 3, messages_received_per_conversations_avg: 1.6, messages_sent_per_conversations_avg: 1.4 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 16, initial: 6, replies: 8, forward: 0, follow_up: 2, initial_replies: 1, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 14, initial: 1, replies: 11, forward: 2, follow_up: 0, initial_replies: 6, dailyStats: [] } } overallTTR: { friendly: '10m:3s', raw: 603, friendly_no_business: '13m:29s', raw_no_business: 809, deviation_friendly: '5m:39s', deviation_raw: 339, deviation_friendly_no_business: '5m:15s', deviation_raw_no_business: 315, median_friendly: '8m:13s', median_raw: 493, median_friendly_no_business: '11m:50s', median_raw_no_business: 710, consistency_score: 31.25%, consistency_score_no_business: 55.66%, percentileRanks: [{ count: 0, key: '30m:0s', value: 100 }, { count: 0, key: '1h:0m', value: 100 }, { count: 0, key: '2h:0m', value: 100 }, { count: 0, key: '4h:0m', value: 100 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 100 }, { count: 0, key: '1h:0m', value: 100 }, { count: 0, key: '2h:0m', value: 100 }, { count: 0, key: '4h:0m', value: 100 }], within_sla: 11, within_sla_percentage_friendly: 100, sla_breach: 0, sla_breach_percentage_friendly: 0, excluded_from_sla: 0, goal_status: null, goal: null } initialTTR: { friendly: '13m:18s', raw: 798, friendly_no_business: '13m:18s', raw_no_business: 798, deviation_friendly: '3m:15s', deviation_raw: 195, deviation_friendly_no_business: '3m:15s', deviation_raw_no_business: 195, median_friendly: '9m:52s', median_raw: 592, median_friendly_no_business: '9m:52s', median_raw_no_business: 592, consistency_score: 67.16%, consistency_score_no_business: 67.16%, percentileRanks: [{ count: 0, key: '30m:0s', value: 100 }, { count: 0, key: '1h:0m', value: 100 }, { count: 0, key: '2h:0m', value: 100 }, { count: 0, key: '4h:0m', value: 100 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 100 }, { count: 0, key: '1h:0m', value: 100 }, { count: 0, key: '2h:0m', value: 100 }, { count: 0, key: '4h:0m', value: 100 }], within_sla: 6, within_sla_percentage_friendly: 100, sla_breach: 0, sla_breach_percentage_friendly: 0, excluded_from_sla: 0, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: '2h:46m', raw: 10009, friendly_no_business: '6h:20m', raw_no_business: 22841, percentileRanks: [{ count: 0, key: '1h:0m', value: 40 }, { count: 0, key: '2h:0m', value: 70 }, { count: 0, key: '4h:0m', value: 80 }, { count: 0, key: '8h:0m', value: 90 }], percentileRanksRaw: [{ count: 0, key: '1h:0m', value: 30 }, { count: 0, key: '2h:0m', value: 70 }, { count: 0, key: '4h:0m', value: 80 }, { count: 0, key: '8h:0m', value: 80 }], within_sla: 7, within_sla_percentage_friendly: 70, sla_breach: 3, sla_breach_percentage_friendly: 30, goal_status: null, goal: null } - name: f.jacobi@timetoreply.com threads: { total: 10, internal: 0, inbound: 6, outbound: 4, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 10, have_replies: 10, have_initial_replies: 9, handledRate: { rate: 100, numerator: 10, denominator: 10 }, top_labels: [UNREAD, CATEGORY_PROMOTIONS, CATEGORY_SOCIAL, INBOX, CATEGORY_PERSONAL], messages_per_conversations_avg: 3.6, messages_received_per_conversations_avg: 1.9, messages_sent_per_conversations_avg: 1.7 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 19, initial: 5, replies: 11, forward: 0, follow_up: 3, initial_replies: 4, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 17, initial: 4, replies: 9, forward: 4, follow_up: 0, initial_replies: 5, dailyStats: [] } } overallTTR: { friendly: '37m:25s', raw: 2245, friendly_no_business: '1h:2m', raw_no_business: 3768, deviation_friendly: '8m:51s', deviation_raw: 531, deviation_friendly_no_business: '8m:43s', deviation_raw_no_business: 523, median_friendly: '10m:10s', median_raw: 610, median_friendly_no_business: '15m:40s', median_raw_no_business: 940, consistency_score: 13.01%, consistency_score_no_business: 44.39%, percentileRanks: [{ count: 0, key: '30m:0s', value: 88.89 }, { count: 0, key: '1h:0m', value: 88.89 }, { count: 0, key: '2h:0m', value: 88.89 }, { count: 0, key: '4h:0m', value: 88.89 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 77.78 }, { count: 0, key: '1h:0m', value: 77.78 }, { count: 0, key: '2h:0m', value: 77.78 }, { count: 0, key: '4h:0m', value: 88.89 }], within_sla: 8, within_sla_percentage_friendly: 88.89, sla_breach: 1, sla_breach_percentage_friendly: 11.11, excluded_from_sla: 0, goal_status: null, goal: null } initialTTR: { friendly: '1h:10m', raw: 4238, friendly_no_business: '1h:10m', raw_no_business: 4238, deviation_friendly: '5m:58s', deviation_raw: 358, deviation_friendly_no_business: '5m:58s', deviation_raw_no_business: 358, median_friendly: '10m:10s', median_raw: 610, median_friendly_no_business: '10m:10s', median_raw_no_business: 610, consistency_score: 41.35%, consistency_score_no_business: 41.35%, percentileRanks: [{ count: 0, key: '30m:0s', value: 80 }, { count: 0, key: '1h:0m', value: 80 }, { count: 0, key: '2h:0m', value: 80 }, { count: 0, key: '4h:0m', value: 80 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 80 }, { count: 0, key: '1h:0m', value: 80 }, { count: 0, key: '2h:0m', value: 80 }, { count: 0, key: '4h:0m', value: 80 }], within_sla: 4, within_sla_percentage_friendly: 80, sla_breach: 1, sla_breach_percentage_friendly: 20, excluded_from_sla: 0, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: '5h:31m', raw: 19890, friendly_no_business: '18h:22m', raw_no_business: 66171, percentileRanks: [{ count: 0, key: '1h:0m', value: 40 }, { count: 0, key: '2h:0m', value: 40 }, { count: 0, key: '4h:0m', value: 80 }, { count: 0, key: '8h:0m', value: 90 }], percentileRanksRaw: [{ count: 0, key: '1h:0m', value: 40 }, { count: 0, key: '2h:0m', value: 40 }, { count: 0, key: '4h:0m', value: 80 }, { count: 0, key: '8h:0m', value: 90 }], within_sla: 4, within_sla_percentage_friendly: 40, sla_breach: 6, sla_breach_percentage_friendly: 60, goal_status: null, goal: null } - name: barry@timetoreply.com threads: { total: 9, internal: 0, inbound: 6, outbound: 3, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 9, have_replies: 7, have_initial_replies: 7, handledRate: { rate: 100, numerator: 9, denominator: 9 }, top_labels: [UNREAD, CATEGORY_SOCIAL, IMPORTANT, STARRED, CATEGORY_FORUMS], messages_per_conversations_avg: 2.9, messages_received_per_conversations_avg: 1.7, messages_sent_per_conversations_avg: 1.2 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 15, initial: 6, replies: 6, forward: 0, follow_up: 3, initial_replies: 2, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 11, initial: 2, replies: 5, forward: 4, follow_up: 0, initial_replies: 5, dailyStats: [] } } overallTTR: { friendly: '2h:36m', raw: 9368, friendly_no_business: '6h:28m', raw_no_business: 23322, deviation_friendly: '28m:58s', deviation_raw: 1738, deviation_friendly_no_business: '25m:16s', deviation_raw_no_business: 1516, median_friendly: '28m:58s', median_raw: 1738, median_friendly_no_business: '54m:15s', median_raw_no_business: 3255, consistency_score: 0%, consistency_score_no_business: 53.43%, percentileRanks: [{ count: 0, key: '30m:0s', value: 60 }, { count: 0, key: '1h:0m', value: 80 }, { count: 0, key: '2h:0m', value: 80 }, { count: 0, key: '4h:0m', value: 80 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 40 }, { count: 0, key: '1h:0m', value: 60 }, { count: 0, key: '2h:0m', value: 80 }, { count: 0, key: '4h:0m', value: 80 }], within_sla: 4, within_sla_percentage_friendly: 80, sla_breach: 1, sla_breach_percentage_friendly: 20, excluded_from_sla: 0, goal_status: null, goal: null } initialTTR: { friendly: '6h:28m', raw: 23322, friendly_no_business: '6h:28m', raw_no_business: 23322, deviation_friendly: '25m:16s', deviation_raw: 1516, deviation_friendly_no_business: '25m:16s', deviation_raw_no_business: 1516, median_friendly: '54m:15s', median_raw: 3255, median_friendly_no_business: '54m:15s', median_raw_no_business: 3255, consistency_score: 53.43%, consistency_score_no_business: 53.43%, percentileRanks: [{ count: 0, key: '30m:0s', value: 40 }, { count: 0, key: '1h:0m', value: 60 }, { count: 0, key: '2h:0m', value: 80 }, { count: 0, key: '4h:0m', value: 80 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 40 }, { count: 0, key: '1h:0m', value: 60 }, { count: 0, key: '2h:0m', value: 80 }, { count: 0, key: '4h:0m', value: 80 }], within_sla: 3, within_sla_percentage_friendly: 60, sla_breach: 2, sla_breach_percentage_friendly: 40, excluded_from_sla: 0, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: '7h:1m', raw: 25267, friendly_no_business: '16h:34m', raw_no_business: 59644, percentileRanks: [{ count: 0, key: '1h:0m', value: 44.44 }, { count: 0, key: '2h:0m', value: 44.44 }, { count: 0, key: '4h:0m', value: 55.56 }, { count: 0, key: '8h:0m', value: 66.67 }], percentileRanksRaw: [{ count: 0, key: '1h:0m', value: 22.22 }, { count: 0, key: '2h:0m', value: 44.44 }, { count: 0, key: '4h:0m', value: 55.56 }, { count: 0, key: '8h:0m', value: 55.56 }], within_sla: 4, within_sla_percentage_friendly: 44.44, sla_breach: 5, sla_breach_percentage_friendly: 55.56, goal_status: null, goal: null } - name: f.thompson@timetoreply.com threads: { total: 8, internal: 1, inbound: 4, outbound: 3, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 8, have_replies: 5, have_initial_replies: 5, handledRate: { rate: 100, numerator: 8, denominator: 8 }, top_labels: [UNREAD, CATEGORY_PERSONAL, CATEGORY_PROMOTIONS, CATEGORY_SOCIAL, 'Games, Clothing & Sports'], messages_per_conversations_avg: 2.1, messages_received_per_conversations_avg: 1, messages_sent_per_conversations_avg: 1.1 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 8, initial: 4, replies: 4, forward: 0, follow_up: 0, initial_replies: 2, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 9, initial: 2, replies: 4, forward: 3, follow_up: 0, initial_replies: 3, dailyStats: [] } } overallTTR: { friendly: '1h:31m', raw: 5479, friendly_no_business: '5h:27m', raw_no_business: 19676, deviation_friendly: '14m:21s', deviation_raw: 861, deviation_friendly_no_business: '11m:30s', deviation_raw_no_business: 690, median_friendly: '27m:50s', median_raw: 1670, median_friendly_no_business: '27m:51s', median_raw_no_business: 1671, consistency_score: 48.44%, consistency_score_no_business: 58.7%, percentileRanks: [{ count: 0, key: '30m:0s', value: 75 }, { count: 0, key: '1h:0m', value: 75 }, { count: 0, key: '2h:0m', value: 75 }, { count: 0, key: '4h:0m', value: 75 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 75 }, { count: 0, key: '1h:0m', value: 75 }, { count: 0, key: '2h:0m', value: 75 }, { count: 0, key: '4h:0m', value: 75 }], within_sla: 3, within_sla_percentage_friendly: 75, sla_breach: 1, sla_breach_percentage_friendly: 25, excluded_from_sla: 0, goal_status: null, goal: null } initialTTR: { friendly: '10h:38m', raw: 38320, friendly_no_business: '10h:38m', raw_no_business: 38320, deviation_friendly: '10h:10m', deviation_raw: 36650, deviation_friendly_no_business: '10h:10m', deviation_raw_no_business: 36650, median_friendly: '27m:50s', median_raw: 1670, median_friendly_no_business: '27m:50s', median_raw_no_business: 1670, consistency_score: 0%, consistency_score_no_business: 0%, percentileRanks: [{ count: 0, key: '30m:0s', value: 50 }, { count: 0, key: '1h:0m', value: 50 }, { count: 0, key: '2h:0m', value: 50 }, { count: 0, key: '4h:0m', value: 50 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 50 }, { count: 0, key: '1h:0m', value: 50 }, { count: 0, key: '2h:0m', value: 50 }, { count: 0, key: '4h:0m', value: 50 }], within_sla: 1, within_sla_percentage_friendly: 50, sla_breach: 1, sla_breach_percentage_friendly: 50, excluded_from_sla: 1, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: '2h:17m', raw: 8227, friendly_no_business: '11h:48m', raw_no_business: 42494, percentileRanks: [{ count: 0, key: '1h:0m', value: 50 }, { count: 0, key: '2h:0m', value: 62.5 }, { count: 0, key: '4h:0m', value: 75 }, { count: 0, key: '8h:0m', value: 100 }], percentileRanksRaw: [{ count: 0, key: '1h:0m', value: 50 }, { count: 0, key: '2h:0m', value: 62.5 }, { count: 0, key: '4h:0m', value: 75 }, { count: 0, key: '8h:0m', value: 75 }], within_sla: 5, within_sla_percentage_friendly: 62.5, sla_breach: 3, sla_breach_percentage_friendly: 37.5, goal_status: null, goal: null } - name: robert@timetoreply.com threads: { total: 7, internal: 0, inbound: 6, outbound: 1, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 7, have_replies: 5, have_initial_replies: 5, handledRate: { rate: 100, numerator: 7, denominator: 7 }, top_labels: [CATEGORY_UPDATES, IMPORTANT, 'Outdoors, Music & Movies', SENT, UNREAD], messages_per_conversations_avg: 2.6, messages_received_per_conversations_avg: 1.4, messages_sent_per_conversations_avg: 1.1 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 10, initial: 6, replies: 3, forward: 0, follow_up: 1, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 8, initial: 0, replies: 5, forward: 3, follow_up: 0, initial_replies: 4, dailyStats: [] } } overallTTR: { friendly: '1h:51m', raw: 6714, friendly_no_business: '3h:32m', raw_no_business: 12757, deviation_friendly: '1m:38s', deviation_raw: 98, deviation_friendly_no_business: '1m:38s', deviation_raw_no_business: 98, median_friendly: '19m:40s', median_raw: 1180, median_friendly_no_business: '19m:40s', median_raw_no_business: 1180, consistency_score: 91.69%, consistency_score_no_business: 91.69%, percentileRanks: [{ count: 0, key: '30m:0s', value: 80 }, { count: 0, key: '1h:0m', value: 80 }, { count: 0, key: '2h:0m', value: 80 }, { count: 0, key: '4h:0m', value: 80 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 80 }, { count: 0, key: '1h:0m', value: 80 }, { count: 0, key: '2h:0m', value: 80 }, { count: 0, key: '4h:0m', value: 80 }], within_sla: 4, within_sla_percentage_friendly: 80, sla_breach: 1, sla_breach_percentage_friendly: 20, excluded_from_sla: 0, goal_status: null, goal: null } initialTTR: { friendly: '2h:54m', raw: 10447, friendly_no_business: '5h:41m', raw_no_business: 20518, deviation_friendly: '3m:0s', deviation_raw: 180, deviation_friendly_no_business: '3m:0s', deviation_raw_no_business: 180, median_friendly: '22m:40s', median_raw: 1360, median_friendly_no_business: '22m:40s', median_raw_no_business: 1360, consistency_score: 86.76%, consistency_score_no_business: 86.76%, percentileRanks: [{ count: 0, key: '30m:0s', value: 66.67 }, { count: 0, key: '1h:0m', value: 66.67 }, { count: 0, key: '2h:0m', value: 66.67 }, { count: 0, key: '4h:0m', value: 66.67 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 66.67 }, { count: 0, key: '1h:0m', value: 66.67 }, { count: 0, key: '2h:0m', value: 66.67 }, { count: 0, key: '4h:0m', value: 66.67 }], within_sla: 2, within_sla_percentage_friendly: 66.67, sla_breach: 1, sla_breach_percentage_friendly: 33.33, excluded_from_sla: 1, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: '2h:15m', raw: 8112, friendly_no_business: '3h:37m', raw_no_business: 13076, percentileRanks: [{ count: 0, key: '1h:0m', value: 42.86 }, { count: 0, key: '2h:0m', value: 57.14 }, { count: 0, key: '4h:0m', value: 85.71 }, { count: 0, key: '8h:0m', value: 100 }], percentileRanksRaw: [{ count: 0, key: '1h:0m', value: 28.57 }, { count: 0, key: '2h:0m', value: 57.14 }, { count: 0, key: '4h:0m', value: 85.71 }, { count: 0, key: '8h:0m', value: 85.71 }], within_sla: 4, within_sla_percentage_friendly: 57.14, sla_breach: 3, sla_breach_percentage_friendly: 42.86, goal_status: null, goal: null } - name: c.cormier@timetoreply.com threads: { total: 6, internal: 0, inbound: 5, outbound: 1, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 6, have_replies: 4, have_initial_replies: 4, handledRate: { rate: 100, numerator: 6, denominator: 6 }, top_labels: [UNREAD, CATEGORY_UPDATES, IMPORTANT, SENT, CATEGORY_PERSONAL], messages_per_conversations_avg: 2.2, messages_received_per_conversations_avg: 1.2, messages_sent_per_conversations_avg: 1 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 7, initial: 4, replies: 2, forward: 0, follow_up: 1, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 6, initial: 1, replies: 3, forward: 2, follow_up: 0, initial_replies: 3, dailyStats: [] } } overallTTR: { friendly: '8h:16m', raw: 29765, friendly_no_business: '24h:16m', raw_no_business: 87365, deviation_friendly: '3m:31s', deviation_raw: 211, deviation_friendly_no_business: '3m:31s', deviation_raw_no_business: 211, median_friendly: '17m:9s', median_raw: 1029, median_friendly_no_business: '17m:9s', median_raw_no_business: 1029, consistency_score: 79.48%, consistency_score_no_business: 79.48%, percentileRanks: [{ count: 0, key: '30m:0s', value: 66.67 }, { count: 0, key: '1h:0m', value: 66.67 }, { count: 0, key: '2h:0m', value: 66.67 }, { count: 0, key: '4h:0m', value: 66.67 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 66.67 }, { count: 0, key: '1h:0m', value: 66.67 }, { count: 0, key: '2h:0m', value: 66.67 }, { count: 0, key: '4h:0m', value: 66.67 }], within_sla: 2, within_sla_percentage_friendly: 66.67, sla_breach: 1, sla_breach_percentage_friendly: 33.33, excluded_from_sla: 0, goal_status: null, goal: null } initialTTR: { friendly: '15m:23s', raw: 923, friendly_no_business: '15m:23s', raw_no_business: 923, deviation_friendly: '1m:46s', deviation_raw: 106, deviation_friendly_no_business: '1m:46s', deviation_raw_no_business: 106, median_friendly: '13m:37s', median_raw: 817, median_friendly_no_business: '13m:37s', median_raw_no_business: 817, consistency_score: 87.09%, consistency_score_no_business: 87.09%, percentileRanks: [{ count: 0, key: '30m:0s', value: 100 }, { count: 0, key: '1h:0m', value: 100 }, { count: 0, key: '2h:0m', value: 100 }, { count: 0, key: '4h:0m', value: 100 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 100 }, { count: 0, key: '1h:0m', value: 100 }, { count: 0, key: '2h:0m', value: 100 }, { count: 0, key: '4h:0m', value: 100 }], within_sla: 2, within_sla_percentage_friendly: 100, sla_breach: 0, sla_breach_percentage_friendly: 0, excluded_from_sla: 1, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: '4h:32m', raw: 16321, friendly_no_business: '12h:40m', raw_no_business: 45614, percentileRanks: [{ count: 0, key: '1h:0m', value: 83.33 }, { count: 0, key: '2h:0m', value: 83.33 }, { count: 0, key: '4h:0m', value: 83.33 }, { count: 0, key: '8h:0m', value: 83.33 }], percentileRanksRaw: [{ count: 0, key: '1h:0m', value: 66.67 }, { count: 0, key: '2h:0m', value: 83.33 }, { count: 0, key: '4h:0m', value: 83.33 }, { count: 0, key: '8h:0m', value: 83.33 }], within_sla: 5, within_sla_percentage_friendly: 83.33, sla_breach: 1, sla_breach_percentage_friendly: 16.67, goal_status: null, goal: null } - name: g.wunsch@timetoreply.com threads: { total: 5, internal: 0, inbound: 4, outbound: 1, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 5, have_replies: 4, have_initial_replies: 4, handledRate: { rate: 100, numerator: 5, denominator: 5 }, top_labels: [UNREAD, CATEGORY_PERSONAL, CATEGORY_SOCIAL, IMPORTANT, 'Movies, Clothing & Jewelry'], messages_per_conversations_avg: 2.4, messages_received_per_conversations_avg: 1.2, messages_sent_per_conversations_avg: 1.2 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 6, initial: 4, replies: 2, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 6, initial: 0, replies: 5, forward: 1, follow_up: 0, initial_replies: 4, dailyStats: [] } } overallTTR: { friendly: '39m:38s', raw: 2378, friendly_no_business: '1h:3m', raw_no_business: 3826, deviation_friendly: '19m:50s', deviation_raw: 1190, deviation_friendly_no_business: '25m:54s', deviation_raw_no_business: 1554, median_friendly: '19m:51s', median_raw: 1191, median_friendly_no_business: '27m:49s', median_raw_no_business: 1669, consistency_score: 0.08%, consistency_score_no_business: 6.89%, percentileRanks: [{ count: 0, key: '30m:0s', value: 60 }, { count: 0, key: '1h:0m', value: 60 }, { count: 0, key: '2h:0m', value: 100 }, { count: 0, key: '4h:0m', value: 100 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 60 }, { count: 0, key: '1h:0m', value: 60 }, { count: 0, key: '2h:0m', value: 80 }, { count: 0, key: '4h:0m', value: 100 }], within_sla: 3, within_sla_percentage_friendly: 60, sla_breach: 2, sla_breach_percentage_friendly: 40, excluded_from_sla: 0, goal_status: null, goal: null } initialTTR: { friendly: '49m:33s', raw: 2973, friendly_no_business: '1h:12m', raw_no_business: 4365, deviation_friendly: '30m:3s', deviation_raw: 1803, deviation_friendly_no_business: '30m:3s', deviation_raw_no_business: 1803, median_friendly: '19m:51s', median_raw: 1191, median_friendly_no_business: '19m:51s', median_raw_no_business: 1191, consistency_score: 0%, consistency_score_no_business: 0%, percentileRanks: [{ count: 0, key: '30m:0s', value: 50 }, { count: 0, key: '1h:0m', value: 50 }, { count: 0, key: '2h:0m', value: 100 }, { count: 0, key: '4h:0m', value: 100 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 50 }, { count: 0, key: '1h:0m', value: 50 }, { count: 0, key: '2h:0m', value: 75 }, { count: 0, key: '4h:0m', value: 100 }], within_sla: 2, within_sla_percentage_friendly: 50, sla_breach: 2, sla_breach_percentage_friendly: 50, excluded_from_sla: 0, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: '57m:8s', raw: 3428, friendly_no_business: '1h:33m', raw_no_business: 5590, percentileRanks: [{ count: 0, key: '1h:0m', value: 60 }, { count: 0, key: '2h:0m', value: 100 }, { count: 0, key: '4h:0m', value: 100 }, { count: 0, key: '8h:0m', value: 100 }], percentileRanksRaw: [{ count: 0, key: '1h:0m', value: 40 }, { count: 0, key: '2h:0m', value: 80 }, { count: 0, key: '4h:0m', value: 80 }, { count: 0, key: '8h:0m', value: 100 }], within_sla: 5, within_sla_percentage_friendly: 100, sla_breach: 0, sla_breach_percentage_friendly: 0, goal_status: null, goal: null } - name: m.ward@timetoreply.com threads: { total: 5, internal: 0, inbound: 4, outbound: 1, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 5, have_replies: 4, have_initial_replies: 4, handledRate: { rate: 100, numerator: 5, denominator: 5 }, top_labels: [UNREAD, IMPORTANT, CATEGORY_FORUMS, CATEGORY_UPDATES, INBOX], messages_per_conversations_avg: 2.2, messages_received_per_conversations_avg: 1.2, messages_sent_per_conversations_avg: 1 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 6, initial: 4, replies: 2, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 5, initial: 0, replies: 4, forward: 1, follow_up: 0, initial_replies: 3, dailyStats: [] } } overallTTR: { friendly: '2h:14m', raw: 8080, friendly_no_business: '6h:14m', raw_no_business: 22480, deviation_friendly: '1h:31m', deviation_raw: 5487, deviation_friendly_no_business: '1h:31m', deviation_raw_no_business: 5487, median_friendly: '26m:59s', median_raw: 1619, median_friendly_no_business: '26m:59s', median_raw_no_business: 1619, consistency_score: 0%, consistency_score_no_business: 0%, percentileRanks: [{ count: 0, key: '30m:0s', value: 50 }, { count: 0, key: '1h:0m', value: 50 }, { count: 0, key: '2h:0m', value: 50 }, { count: 0, key: '4h:0m', value: 75 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 50 }, { count: 0, key: '1h:0m', value: 50 }, { count: 0, key: '2h:0m', value: 50 }, { count: 0, key: '4h:0m', value: 75 }], within_sla: 2, within_sla_percentage_friendly: 50, sla_breach: 2, sla_breach_percentage_friendly: 50, excluded_from_sla: 0, goal_status: null, goal: null } initialTTR: { friendly: '2h:59m', raw: 10749, friendly_no_business: '8h:19m', raw_no_business: 29949, deviation_friendly: '2h:22m', deviation_raw: 8537, deviation_friendly_no_business: '2h:37m', deviation_raw_no_business: 9428, median_friendly: '3h:4m', median_raw: 11047, median_friendly_no_business: '3h:4m', median_raw_no_business: 11047, consistency_score: 22.72%, consistency_score_no_business: 14.66%, percentileRanks: [{ count: 0, key: '30m:0s', value: 33.33 }, { count: 0, key: '1h:0m', value: 33.33 }, { count: 0, key: '2h:0m', value: 33.33 }, { count: 0, key: '4h:0m', value: 66.67 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 33.33 }, { count: 0, key: '1h:0m', value: 33.33 }, { count: 0, key: '2h:0m', value: 33.33 }, { count: 0, key: '4h:0m', value: 66.67 }], within_sla: 1, within_sla_percentage_friendly: 33.33, sla_breach: 2, sla_breach_percentage_friendly: 66.67, excluded_from_sla: 0, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: '2h:30m', raw: 9049, friendly_no_business: '5h:52m', raw_no_business: 21161, percentileRanks: [{ count: 0, key: '1h:0m', value: 40 }, { count: 0, key: '2h:0m', value: 40 }, { count: 0, key: '4h:0m', value: 80 }, { count: 0, key: '8h:0m', value: 100 }], percentileRanksRaw: [{ count: 0, key: '1h:0m', value: 20 }, { count: 0, key: '2h:0m', value: 40 }, { count: 0, key: '4h:0m', value: 80 }, { count: 0, key: '8h:0m', value: 80 }], within_sla: 2, within_sla_percentage_friendly: 40, sla_breach: 3, sla_breach_percentage_friendly: 60, goal_status: null, goal: null } items: type: object properties: name: { type: string, example: boggsterman@hotmail.com } threads: { type: object, properties: { total: { type: integer, example: 14 }, internal: { type: integer, example: 0 }, inbound: { type: integer, example: 13 }, outbound: { type: integer, example: 1 }, sent_internally: { type: integer, example: 0 }, await_customer: { type: integer, example: 0 }, await_agent: { type: integer, example: 0 }, closed: { type: integer, example: 14 }, have_replies: { type: integer, example: 13 }, have_initial_replies: { type: integer, example: 13 }, handledRate: { type: object, properties: { rate: { type: integer, example: 100 }, numerator: { type: integer, example: 14 }, denominator: { type: integer, example: 14 } } }, top_labels: { type: array, example: [UNREAD, CATEGORY_UPDATES, IMPORTANT, SENT, STARRED], items: { type: string } }, messages_per_conversations_avg: { type: number, example: 2.6 }, messages_received_per_conversations_avg: { type: number, example: 1.5 }, messages_sent_per_conversations_avg: { type: number, example: 1.1 } } } messages: { type: object, properties: { count: { type: integer, example: 0 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 0 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, received: { type: object, properties: { count: { type: integer, example: 21 }, initial: { type: integer, example: 8 }, replies: { type: integer, example: 9 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 4 }, initial_replies: { type: integer, example: 2 }, dailyStats: { type: array, example: [] }, avg_wait: { type: string, example: N/A }, avg_wait_raw: { type: string, example: null }, avg_first_wait: { type: string, example: N/A }, avg_first_wait_raw: { type: string, example: null } } }, sent: { type: object, properties: { count: { type: integer, example: 16 }, initial: { type: integer, example: 1 }, replies: { type: integer, example: 10 }, forward: { type: integer, example: 5 }, follow_up: { type: integer, example: 0 }, initial_replies: { type: integer, example: 9 }, dailyStats: { type: array, example: [] } } } } } overallTTR: { type: object, properties: { friendly: { type: string, example: '1h:2m' }, raw: { type: integer, example: 3766 }, friendly_no_business: { type: string, example: '1h:2m' }, raw_no_business: { type: integer, example: 3766 }, deviation_friendly: { type: string, example: '8m:37s' }, deviation_raw: { type: integer, example: 517 }, deviation_friendly_no_business: { type: string, example: '8m:37s' }, deviation_raw_no_business: { type: integer, example: 517 }, median_friendly: { type: string, example: '14m:42s' }, median_raw: { type: integer, example: 882 }, median_friendly_no_business: { type: string, example: '14m:42s' }, median_raw_no_business: { type: integer, example: 882 }, consistency_score: { type: string, example: 41.46% }, consistency_score_no_business: { type: string, example: 41.46% }, percentileRanks: { type: array, example: [{ count: 0, key: '30m:0s', value: 70 }, { count: 0, key: '1h:0m', value: 80 }, { count: 0, key: '2h:0m', value: 90 }, { count: 0, key: '4h:0m', value: 90 }], items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '30m:0s' }, value: { type: integer, example: 70 } } } }, percentileRanksRaw: { type: array, example: [{ count: 0, key: '30m:0s', value: 70 }, { count: 0, key: '1h:0m', value: 80 }, { count: 0, key: '2h:0m', value: 90 }, { count: 0, key: '4h:0m', value: 90 }], items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '30m:0s' }, value: { type: integer, example: 70 } } } }, within_sla: { type: integer, example: 8 }, within_sla_percentage_friendly: { type: integer, example: 80 }, sla_breach: { type: integer, example: 2 }, sla_breach_percentage_friendly: { type: integer, example: 20 }, excluded_from_sla: { type: integer, example: 0 }, goal_status: { type: string, example: null }, goal: { type: string, example: null } } } initialTTR: { type: object, properties: { friendly: { type: string, example: '1h:9m' }, raw: { type: integer, example: 4159 }, friendly_no_business: { type: string, example: '1h:9m' }, raw_no_business: { type: integer, example: 4159 }, deviation_friendly: { type: string, example: '12m:51s' }, deviation_raw: { type: integer, example: 771 }, deviation_friendly_no_business: { type: string, example: '12m:51s' }, deviation_raw_no_business: { type: integer, example: 771 }, median_friendly: { type: string, example: '22m:51s' }, median_raw: { type: integer, example: 1371 }, median_friendly_no_business: { type: string, example: '22m:51s' }, median_raw_no_business: { type: integer, example: 1371 }, consistency_score: { type: string, example: 43.75% }, consistency_score_no_business: { type: string, example: 43.75% }, percentileRanks: { type: array, example: [{ count: 0, key: '30m:0s', value: 66.67 }, { count: 0, key: '1h:0m', value: 77.78 }, { count: 0, key: '2h:0m', value: 88.89 }, { count: 0, key: '4h:0m', value: 88.89 }], items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '30m:0s' }, value: { type: number, example: 66.67 } } } }, percentileRanksRaw: { type: array, example: [{ count: 0, key: '30m:0s', value: 66.67 }, { count: 0, key: '1h:0m', value: 77.78 }, { count: 0, key: '2h:0m', value: 88.89 }, { count: 0, key: '4h:0m', value: 88.89 }], items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '30m:0s' }, value: { type: number, example: 66.67 } } } }, within_sla: { type: integer, example: 7 }, within_sla_percentage_friendly: { type: number, example: 77.78 }, sla_breach: { type: integer, example: 2 }, sla_breach_percentage_friendly: { type: number, example: 22.22 }, excluded_from_sla: { type: integer, example: 0 }, goal_status: { type: string, example: null }, goal: { type: string, example: null } } } overallTTF: { type: object, properties: { friendly: { type: string, example: N/A }, raw: { type: string, example: null }, friendly_no_business: { type: string, example: N/A }, raw_no_business: { type: string, example: null } } } overallTTC: { type: object, properties: { friendly: { type: string, example: '1h:45m' }, raw: { type: integer, example: 6329 }, friendly_no_business: { type: string, example: '2h:57m' }, raw_no_business: { type: integer, example: 10655 }, percentileRanks: { type: array, example: [{ count: 0, key: '1h:0m', value: 64.29 }, { count: 0, key: '2h:0m', value: 85.71 }, { count: 0, key: '4h:0m', value: 85.71 }, { count: 0, key: '8h:0m', value: 92.86 }], items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '1h:0m' }, value: { type: number, example: 64.29 } } } }, percentileRanksRaw: { type: array, example: [{ count: 0, key: '1h:0m', value: 57.14 }, { count: 0, key: '2h:0m', value: 85.71 }, { count: 0, key: '4h:0m', value: 85.71 }, { count: 0, key: '8h:0m', value: 92.86 }], items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '1h:0m' }, value: { type: number, example: 57.14 } } } }, within_sla: { type: integer, example: 12 }, within_sla_percentage_friendly: { type: number, example: 85.71 }, sla_breach: { type: integer, example: 2 }, sla_breach_percentage_friendly: { type: number, example: 14.29 }, goal_status: { type: string, example: null }, goal: { type: string, example: null } } } first_page_url: type: string example: 'https://timetoreply.local/api/reports/teams?model=1&model_type=Team&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/reports/teams?model=1&model_type=Team&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/teams?model=1&model_type=Team&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: { type: string, example: null } label: { type: string, example: '« Previous' } active: { type: boolean, example: false } next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/reports/teams' per_page: type: integer example: 25 prev_page_url: type: string example: null to: type: integer example: 10 total: type: integer example: 10 first_page_url: type: string example: 'https://timetoreply.local/api/reports/teams?model=1&model_type=Team&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/reports/teams?model=1&model_type=Team&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/teams?model=1&model_type=Team&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/reports/teams' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 1 total: type: integer example: 1 args: type: object properties: model: type: object properties: id: type: integer example: 1 name: type: string example: 'US Support Team' email_usernames: type: array example: - robert@timetoreply.com - barry@timetoreply.com - m.ward@timetoreply.com - g.wunsch@timetoreply.com - robert+inactive@timetoreply.com - a.brekke@timetoreply.com - f.jacobi@timetoreply.com - boggsterman@hotmail.com - c.cormier@timetoreply.com - f.thompson@timetoreply.com items: type: string model_type: type: string example: Team icon: type: string example: handshake modelCom: type: object properties: id: type: integer example: 1 name: type: string example: 'Top Revenue Customers' email_usernames: type: array example: - towne.delbert@koelpin.com - weissnat.karlie@auer.biz - thea82@emard.info - walter.anjali@miller.com - wilkinson.general@muller.net - yhuel@spencer.com - zoe63@ullrich.info - cristal41@moore.info - finn82@hermann.com - candida86@schinner.info - rosenbaum.marion@becker.org - kenny70@pfeffer.com - timmy80@satterfield.biz - marlee.spencer@johnston.com - littel.deon@gorczany.com - victoria22@doyle.com - morissette.antonio@rice.com - agnes.effertz@blick.org - adelbert.hills@kautzer.net - metz.keegan@kohler.info - joseph00@lubowitz.com - oberbrunner.brook@cummerata.com - osvaldo.ohara@reinger.com - erin.harris@borer.net - rex77@mcdermott.com - hvolkman@tremblay.com - tyshawn.mclaughlin@wehner.com - annabelle03@rice.com - cheyenne26@corkery.org - kautzer.meaghan@rodriguez.com - carter23@mohr.com - antone20@bogan.com - lorenza39@jerde.com - darwin34@koss.com - nova.wolf@ratke.com - mdaugherty@cole.biz - xrobel@kunde.info - aemmerich@sanford.com - closed@timetoreply.com - gsatterfield@hessel.com - heathcote.julian@russel.net - jazmyn.wyman@abbott.com - immanuel74@harber.com - streich.agustina@jakubowski.info - kbartoletti@dicki.biz - tklocko@jacobs.biz - dovie31@quitzon.com - kurtis72@mcglynn.biz - stehr.wava@kemmer.com - felicita.murray@bergstrom.com - froberts@kuhlman.com - glennie.will@collins.info - qvandervort@vandervort.com - liliane43@koch.com - taurean.wisozk@weissnat.com - simonis.layne@pacocha.com - wyman.ahmad@wilderman.net - skuhic@okeefe.biz - pink.watsica@kirlin.com - heathcote.gaylord@feest.org - myles.bergnaum@reinger.net - kip.hamill@schaden.net - marietta.rodriguez@moen.net - jeromy35@kshlerin.com - anderson.magali@ledner.com - earnestine.gulgowski@bode.com - manuel.hudson@vandervort.com - mertz.dejah@parisian.org - lkirlin@lowe.com - camron.miller@kutch.com - schneider.madge@armstrong.com - mcdermott.heather@bode.com - blanda.danielle@weissnat.info - misael.reichel@pfeffer.com - amos55@boehm.com - kaya82@wisoky.info - ghill@blick.com - wlueilwitz@ullrich.com - noemi76@reichert.com - meghan39@effertz.org - omarvin@rippin.com - edach@parker.com - kbreitenberg@hackett.info - jay30@mohr.net - isai14@roob.org - schmitt.albert@gmail.com - jazmin40@dibbert.com - christa.wiza@hettinger.biz - spencer.eloy@rau.net - hhane@sanford.net - hnitzsche@jerde.com - kpowlowski@nitzsche.info - istroman@barrows.com - welch.gladyce@goodwin.net - kromaguera@wisoky.com - cwilderman@hilpert.com - moriah.dietrich@lakin.com - bart.moore@witting.com - berry.jacobi@reynolds.net - rempel.jordon@hills.com - dickens.emie@mclaughlin.biz - michale.gleichner@jacobson.info - steuber.jerel@rolfson.com - elvera.lebsack@lynch.com - elody.nienow@erdman.info - tromp.jordon@maggio.com - ugoldner@pouros.com - xdurgan@swaniawski.com - jschroeder@armstrong.com - kathryn.simonis@swift.org - santina22@reilly.com - erdman.shaina@hintz.com - bridgette.funk@torp.com - coralie20@gutkowski.com - ekrajcik@okuneva.com - gislason.christopher@schaefer.info - gavin91@kirlin.com - xhauck@bechtelar.com - willis76@stroman.biz - mhill@klocko.com - genoveva99@eichmann.info - xrunolfsdottir@kshlerin.org - corrine79@yahoo.com - evan.mccullough@hahn.com - bwhite@gottlieb.com - bettie62@toy.com - bcollier@crona.org - denesik.kenna@yahoo.com - mclaughlin.marisa@hills.net - onolan@purdy.info - gibson.valentine@jenkins.com - jast.bradly@hickle.biz - lisette.dooley@yahoo.com - tbernhard@lehner.com - abbott.miracle@hoppe.org - joanny28@stamm.com - nader.pasquale@fadel.com - yschoen@windler.com - luna.dickens@prohaska.com - adrianna93@schultz.com - chasity85@stracke.com - brogahn@runte.com - rubye13@volkman.org - reese38@kub.info - cleta.dietrich@heidenreich.com - cole.murphy@greenfelder.com - dshanahan@swift.com - hartmann.josefa@hermiston.com - marjolaine96@schowalter.com - cynthia36@maggio.com - shanel18@hotmail.com - eliane97@ortiz.biz - gust13@kertzmann.info - powlowski.giovanny@borer.net - jensen.kuhn@kiehn.com - cordell.kling@armstrong.com - astark@herman.com - gromaguera@herzog.com - bernadette.ferry@haley.org - alexandro88@jacobs.org - inolan@gulgowski.org - cassin.jeffrey@schoen.info - dariana17@feil.biz - alexandrine59@nitzsche.org - frederique83@kozey.com - winifred31@bauch.org - rath.maegan@lueilwitz.com - qtoy@prosacco.com - wyost@gmail.com - savanna58@runolfsson.com - tcummerata@dach.com - meagan.champlin@orn.com - rwisozk@dietrich.biz - hilton68@dare.com - goodwin.kaci@goldner.com - minerva47@willms.net - williamson.sydni@schaden.com - koss.daisy@hudson.com - maggio.hollie@schaefer.com - stehr.kennedy@feil.com - feeney.garett@runte.com - madisyn33@wilkinson.com - nlang@lehner.com - hilton.okeefe@spinka.com - brandy50@gmail.com - labadie.graciela@mosciski.com - xmertz@stroman.org - cielo.strosin@bode.com - emante@yahoo.com - reva.lueilwitz@heaney.biz - mueller.hyman@satterfield.com - orn.enola@lowe.com - cprohaska@cartwright.net - igorczany@kling.com - abe.nicolas@yahoo.com - tanner.kuhic@little.org - reinhold.lynch@stokes.org - eernser@bailey.com - dickens.nicola@johnston.com - boyer.daphney@goyette.com - predovic.antonette@parker.net - benny.trantow@ortiz.com - emmett63@hotmail.com - elizabeth.zulauf@hotmail.com - franecki.bradford@altenwerth.info - hudson.bennie@berge.com - dooley.breanna@stamm.org - sigrid.kovacek@baumbach.com - arno09@schumm.com - charley36@hills.net - ratke.summer@monahan.org - orlo41@gmail.com - ellie25@hotmail.com - jovani23@rogahn.net - berge.clarissa@ledner.net - columbus71@zulauf.biz - eve45@auer.com - stehr.emerson@jaskolski.com - terence.hudson@reichert.net - abbott.dawn@hotmail.com - rollin.douglas@murazik.com - heathcote.alvis@hotmail.com - qrobel@jakubowski.com - rogelio.streich@anderson.com - ullrich.ethelyn@shields.com - rath.tyshawn@feest.com - schinner.geo@harris.com - johnston.corine@yahoo.com - easter.heller@davis.org - vdeckow@wilkinson.info - qglover@hotmail.com - triston69@williamson.com - mstokes@mcclure.net - holly07@terry.com - helena.hessel@bernhard.com - wade62@hettinger.com - mohammad46@gmail.com - rose.mclaughlin@bauch.com - gabriella37@franecki.com - ngrant@konopelski.org - pkreiger@raynor.com - sherman33@lebsack.com - osinski.daryl@cummerata.net - wwiegand@barrows.info - mayert.adriel@rohan.org - fblock@hansen.org - schamberger.dusty@dickens.com - simonis.manley@bradtke.com - hschmidt@toy.com - karen.abshire@gmail.com - wkovacek@bogan.com - gregoria73@padberg.com - leola26@purdy.net - vschulist@nitzsche.info - xkessler@herman.biz - oschultz@lindgren.com - jacobs.elna@schumm.com - gleason.filomena@dickinson.com - vpaucek@raynor.org - kay07@smith.net - cordie96@yahoo.com - hwelch@gmail.com - broderick.mann@hotmail.com - rosamond.dietrich@torphy.com - ckuhic@yahoo.com - stroman.dimitri@walker.com - ozemlak@ledner.info - dkub@witting.com - rluettgen@veum.com - mayer.lue@prosacco.com - lorine.harvey@hotmail.com - dlindgren@hotmail.com - emery87@gmail.com - fletcher91@price.com - emard.clemmie@oberbrunner.org - davonte.armstrong@cronin.com - frami.zelda@beahan.biz - vkertzmann@langworth.com - wilderman.domenico@koch.com - antone67@wolf.net - shanon.robel@oconnell.com - qtoy@bashirian.com - pfeffer.sheldon@mayer.com - gaylord.eleonore@bruen.info - pasquale.weissnat@rice.com - akshlerin@breitenberg.com - romaguera.dalton@steuber.com - emmerich.brody@hauck.com - diana79@kuhic.com - joey.kohler@gmail.com - karelle.greenholt@kuphal.com - vhegmann@eichmann.biz - theodora41@yahoo.com - walter.aisha@hotmail.com - cstehr@bauch.com - ross95@gmail.com - fschmeler@gmail.com - nquitzon@mcclure.com - florencio90@robel.com - stroman.christa@wyman.com - mona.feil@runolfsson.com - cynthia.hermann@gmail.com - cleta89@dubuque.com - jarrett.bernier@hyatt.org - kautzer.shawn@runolfsdottir.info items: type: string customer_domains: type: array example: - steuber.com - tillman.net - wiza.info - gislason.com - sawayn.com - kuhic.com - littel.net - rau.net - lehner.com - connelly.org - emard.com - stoltenberg.org - leffler.com - romaguera.com - gibson.com - kuphal.info - gmail.com - kovacek.com - deckow.biz - braun.biz - hammes.com - beer.org - lebsack.com - yahoo.com - green.com - kirlin.info - konopelski.info - oconner.com - ferry.com - kutch.com - quigley.com - walker.biz - hotmail.com - conn.com - oreilly.com - bechtelar.com - kozey.com - okuneva.com - strosin.org - denesik.com - goyette.com - padberg.com - pollich.com - miller.com - haag.com - schuster.com - von.com - williamson.com - grady.com - beier.org - volkman.net - rempel.com - lesch.biz - bernier.com - kessler.info - leannon.com - okon.com - murray.com - ebert.com - kovacek.net - reynolds.org - mcglynn.com - hickle.com - ortiz.biz - kshlerin.com - beer.com - lang.info - quitzon.biz - dooley.com - herzog.net - yost.info - oberbrunner.com - blick.org - lesch.com - wisozk.com - koss.com - schneider.com - goodwin.info - boyer.info - sipes.com - murphy.com - jacobs.biz - wiegand.biz - monahan.com - rath.net - abshire.com - dickens.com - dietrich.biz - hoeger.com - dietrich.com - fahey.com - gerlach.org - rodriguez.info - johns.com - kertzmann.com - cassin.org - mosciski.net - kuhn.info - quitzon.net - gusikowski.org - pfannerstill.net - jaskolski.com - dicki.com - walter.org - beahan.com - bernhard.com - quigley.org - moen.com - wilkinson.biz - hoppe.org - rogahn.net - sauer.com - stamm.com - schulist.info - watsica.com - schaefer.biz - senger.info - considine.com - kunze.com - bauch.com - stiedemann.org - weissnat.info - purdy.biz - ruecker.biz - jakubowski.net - stroman.com - ledner.com - ankunding.com - cormier.org - kilback.org - doyle.org - cremin.com - beier.com - pagac.com - weimann.net - veum.com - mann.info - huels.com - ward.com - marks.org - boyle.com - senger.biz - pacocha.info - lemke.com - gleichner.biz - wunsch.com - huel.org - mann.com - toy.net - spinka.com - rath.biz - nolan.com - hansen.com - lakin.info - moore.biz - volkman.com - wolff.com - grady.org - rosenbaum.com - wisoky.com - christiansen.net - mohr.net - rempel.biz - johnston.com - gutmann.net - glover.com - conn.org - schroeder.info - nitzsche.com - schultz.com - stanton.biz - connelly.info - blanda.com - okeefe.com - schmitt.biz - schumm.biz - frami.com - treutel.info - schumm.com - lind.com - goldner.info - becker.net - rolfson.com - mante.com - schamberger.info - cremin.biz - kemmer.com - connelly.com - bauch.biz - dach.net - dickens.biz - harber.com - abbott.com - jacobi.com - mante.net - swift.com - welch.net - senger.net - greenfelder.biz - marks.com - pfeffer.biz - mueller.com - jones.com - grimes.com - walsh.com - klein.com - kihn.org - stark.com - pollich.org - marquardt.com - weber.info - kemmer.net - armstrong.info - farrell.net - doyle.com - nicolas.info - jacobson.org - kerluke.com - leuschke.com - hahn.com - hyatt.com - langosh.com - stokes.info - heathcote.com - friesen.biz - schaefer.org - greenholt.net - ryan.com - kertzmann.biz - turcotte.com - smith.org - bailey.com - orn.net - wyman.com - hyatt.net - mante.org - nicolas.org items: type: string model_type: type: string example: 'Contact Group' icon: type: string example: user-friends tags: - Reports /api/reports/group-mailboxes: get: summary: 'Group Mailboxes - Report' operationId: groupMailboxesReport description: 'Group Mailboxes Report Data' parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' nullable: false - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' nullable: false - in: query name: model description: 'The ID or Name of the group mailbox you want statistics for. Use the models endpoint to get a list.' example: '1' required: false schema: type: string description: 'The ID or Name of the group mailbox you want statistics for. Use the models endpoint to get a list.' example: '1' nullable: false - in: query name: model_type description: "Model Type of the model being queried. Can only be 'Internal' or 'Group Mailbox'." example: 'Group Mailbox' required: false schema: type: string description: "Model Type of the model being queried. Can only be 'Internal' or 'Group Mailbox'." example: 'Group Mailbox' nullable: false - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: false nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false nullable: false - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false nullable: false - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null nullable: false - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND nullable: false - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' nullable: false - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' nullable: false - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' nullable: false - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' nullable: false - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 nullable: false - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 nullable: false - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: 15 nullable: false - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 nullable: false - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: sort_by description: 'Field Name to sort agents by. Defaults to threads.total.' example: threads.total required: false schema: type: string description: 'Field Name to sort agents by. Defaults to threads.total.' example: threads.total nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: 15 nullable: false - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: stats: threads: total: 2 internal: 0 inbound: 2 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 2 have_replies: 2 have_replies_from_agents: 2 have_no_replies_from_agents: 0 completionRatio: ratio: 50 numerator: 1 denominator: 2 handledRate: rate: 100 numerator: 2 denominator: 2 top_labels: '' messages_per_conversations_avg: 3.5 messages_sent_per_conversations_avg: 1 messages_received_per_conversations_avg: 2.5 labels: total: 0 list: [] messages: count: 6 initial: 1 replies: 5 forward: 0 follow_up: 0 received: count: 5 initial: 1 replies: 4 forward: 0 follow_up: 0 initial_replies: 1 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 2 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 overallTTR: friendly: '3h:18m' raw: 11881 friendly_no_business: '3h:18m' raw_no_business: 11881 deviation_friendly: '2h:53m' deviation_raw: 10418 deviation_friendly_no_business: '2h:53m' deviation_raw_no_business: 10418 median_friendly: '24m:23s' median_raw: 1463 median_friendly_no_business: '24m:23s' median_raw_no_business: 1463 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 2 initialTTR: friendly: '6h:11m' raw: 22298 friendly_no_business: '6h:11m' raw_no_business: 22298 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: '6h:11m' median_raw: 22288 median_friendly_no_business: '6h:11m' median_raw_no_business: 22288 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 1 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '21h:4m' raw: 75847 friendly_no_business: '85h:4m' raw_no_business: 306247 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 dailyStats: [] type: stats all_group_mailbox_stats: current_page: 1 data: - name: 'US Support' threads: total: 2 internal: 0 inbound: 2 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 2 have_replies: 2 have_initial_replies: null handledRate: rate: 100 numerator: 2 denominator: 2 top_labels: - '' messages_per_conversations_avg: 3.5 messages_received_per_conversations_avg: 2.5 messages_sent_per_conversations_avg: 1 messages: count: 6 initial: 1 replies: 5 forward: 0 follow_up: 0 received: count: 5 initial: 1 replies: 4 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 2 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] overallTTR: friendly: '3h:18m' raw: 11881 friendly_no_business: '3h:18m' raw_no_business: 11881 deviation_friendly: '2h:53m' deviation_raw: 10418 deviation_friendly_no_business: '2h:53m' deviation_raw_no_business: 10418 median_friendly: '24m:23s' median_raw: 1463 median_friendly_no_business: '24m:23s' median_raw_no_business: 1463 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 2 initialTTR: friendly: '6h:11m' raw: 22298 friendly_no_business: '6h:11m' raw_no_business: 22298 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: '6h:11m' median_raw: 22288 median_friendly_no_business: '6h:11m' median_raw_no_business: 22288 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 1 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '21h:4m' raw: 75847 friendly_no_business: '85h:4m' raw_no_business: 306247 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 members: current_page: 1 data: - name: boggsterman@hotmail.com threads: total: 1 internal: 0 inbound: 1 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 1 have_replies: 1 have_initial_replies: 1 handledRate: rate: 100 numerator: 1 denominator: 1 top_labels: - CATEGORY_FORUMS - CATEGORY_PROMOTIONS - IMPORTANT - SENT - STARRED messages_per_conversations_avg: 2 messages_received_per_conversations_avg: 1 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 1 initial: 0 replies: 1 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 1 initial: 0 replies: 1 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] overallTTR: friendly: '6h:11m' raw: 22298 friendly_no_business: '6h:11m' raw_no_business: 22298 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: '6h:11m' median_raw: 22288 median_friendly_no_business: '6h:11m' median_raw_no_business: 22288 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: - count: 0 key: '30m:0s' value: 0 - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 percentileRanksRaw: - count: 0 key: '30m:0s' value: 0 - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 1 sla_breach_percentage_friendly: 100 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: '6h:11m' raw: 22298 friendly_no_business: '6h:11m' raw_no_business: 22298 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: '6h:11m' median_raw: 22288 median_friendly_no_business: '6h:11m' median_raw_no_business: 22288 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: - count: 0 key: '30m:0s' value: 0 - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 percentileRanksRaw: - count: 0 key: '30m:0s' value: 0 - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 1 sla_breach_percentage_friendly: 100 excluded_from_sla: 0 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '6h:27m' raw: 23263 friendly_no_business: '6h:27m' raw_no_business: 23263 percentileRanks: - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 - count: 0 key: '8h:0m' value: 100 within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 1 sla_breach_percentage_friendly: 100 goal_status: null goal: null - name: f.jacobi@timetoreply.com threads: total: 1 internal: 0 inbound: 1 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 1 have_replies: 1 have_initial_replies: 0 handledRate: rate: 100 numerator: 1 denominator: 1 top_labels: - INBOX - SENT - UNREAD messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 2 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 2 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 1 initial: 0 replies: 1 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: '24m:23s' raw: 1463 friendly_no_business: '24m:23s' raw_no_business: 1463 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: '24m:23s' median_raw: 1463 median_friendly_no_business: '24m:23s' median_raw_no_business: 1463 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 percentileRanksRaw: - count: 0 key: '30m:0s' value: 100 - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 within_sla: 1 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: - count: 0 key: '30m:0s' value: 0 - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 percentileRanksRaw: - count: 0 key: '30m:0s' value: 0 - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 0 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '35h:40m' raw: 128431 friendly_no_business: '163h:40m' raw_no_business: 589231 percentileRanks: - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 - count: 0 key: '8h:0m' value: 0 percentileRanksRaw: - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 - count: 0 key: '8h:0m' value: 0 within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 1 sla_breach_percentage_friendly: 100 goal_status: null goal: null - name: us-support@timetoreply.com threads: total: 1 internal: 0 inbound: 1 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 1 have_replies: 1 have_initial_replies: 1 handledRate: rate: 100 numerator: 1 denominator: 1 top_labels: - CATEGORY_FORUMS - CATEGORY_PROMOTIONS - IMPORTANT - SENT - STARRED messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 3 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 3 initial: 1 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '6h:27m' raw: 23263 friendly_no_business: '6h:27m' raw_no_business: 23263 percentileRanks: - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 0 - count: 0 key: '2h:0m' value: 0 - count: 0 key: '4h:0m' value: 0 - count: 0 key: '8h:0m' value: 100 within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 1 sla_breach_percentage_friendly: 100 goal_status: null goal: null - name: robert@timetoreply.com threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: [] messages_per_conversations_avg: 0 messages_received_per_conversations_avg: 0 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] 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'https://timetoreply.local/api/reports/group-mailboxes?model=1&model_type=Group%20Mailbox&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/group-mailboxes?model=1&model_type=Group%20Mailbox&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/reports/group-mailboxes' per_page: 2 prev_page_url: null to: 1 total: 1 args: model: id: 1 name: 'US Support' email_usernames: - us-support@timetoreply.com - robert@timetoreply.com - barry@timetoreply.com - 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example: 1 denominator: type: integer example: 2 handledRate: type: object properties: rate: type: integer example: 100 numerator: type: integer example: 2 denominator: type: integer example: 2 top_labels: type: string example: '' messages_per_conversations_avg: type: number example: 3.5 messages_sent_per_conversations_avg: type: integer example: 1 messages_received_per_conversations_avg: type: number example: 2.5 labels: type: object properties: total: type: integer example: 0 list: type: array example: [] messages: type: object properties: count: type: integer example: 6 initial: type: integer example: 1 replies: type: integer example: 5 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 5 initial: type: integer example: 1 replies: type: integer example: 4 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 1 dayOfWeek: type: object properties: 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type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 2 initial: type: integer example: 0 replies: type: integer example: 2 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 1 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: 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deviation_friendly_no_business: type: string example: 0s deviation_raw_no_business: type: integer example: 0 median_friendly: type: string example: '6h:11m' median_raw: type: integer example: 22288 median_friendly_no_business: type: string example: '6h:11m' median_raw_no_business: type: integer example: 22288 consistency_score: type: string example: 100% consistency_score_no_business: type: string example: 100% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 1 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '21h:4m' raw: type: integer example: 75847 friendly_no_business: type: string example: '85h:4m' raw_no_business: type: integer example: 306247 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 dailyStats: type: array example: [] type: type: string example: stats all_group_mailbox_stats: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: 'US Support' threads: total: 2 internal: 0 inbound: 2 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 2 have_replies: 2 have_initial_replies: null handledRate: rate: 100 numerator: 2 denominator: 2 top_labels: - '' messages_per_conversations_avg: 3.5 messages_received_per_conversations_avg: 2.5 messages_sent_per_conversations_avg: 1 messages: count: 6 initial: 1 replies: 5 forward: 0 follow_up: 0 received: count: 5 initial: 1 replies: 4 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 2 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] overallTTR: friendly: '3h:18m' raw: 11881 friendly_no_business: '3h:18m' raw_no_business: 11881 deviation_friendly: '2h:53m' deviation_raw: 10418 deviation_friendly_no_business: '2h:53m' deviation_raw_no_business: 10418 median_friendly: '24m:23s' median_raw: 1463 median_friendly_no_business: '24m:23s' median_raw_no_business: 1463 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 2 initialTTR: friendly: '6h:11m' raw: 22298 friendly_no_business: '6h:11m' raw_no_business: 22298 deviation_friendly: 0s deviation_raw: 0 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{ count: 0, key: '1h:0m', value: 0 } - { count: 0, key: '2h:0m', value: 0 } - { count: 0, key: '4h:0m', value: 0 } within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 1 sla_breach_percentage_friendly: 100 excluded_from_sla: 0 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '6h:27m' raw: 23263 friendly_no_business: '6h:27m' raw_no_business: 23263 percentileRanks: - { count: 0, key: '1h:0m', value: 0 } - { count: 0, key: '2h:0m', value: 0 } - { count: 0, key: '4h:0m', value: 0 } - { count: 0, key: '8h:0m', value: 100 } percentileRanksRaw: - { count: 0, key: '1h:0m', value: 0 } - { count: 0, key: '2h:0m', value: 0 } - { count: 0, key: '4h:0m', value: 0 } - { count: 0, key: '8h:0m', value: 100 } within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 1 sla_breach_percentage_friendly: 100 goal_status: null goal: null - name: f.jacobi@timetoreply.com threads: total: 1 internal: 0 inbound: 1 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consistency_score_no_business: 100% percentileRanks: - { count: 0, key: '30m:0s', value: 100 } - { count: 0, key: '1h:0m', value: 100 } - { count: 0, key: '2h:0m', value: 100 } - { count: 0, key: '4h:0m', value: 100 } percentileRanksRaw: - { count: 0, key: '30m:0s', value: 100 } - { count: 0, key: '1h:0m', value: 100 } - { count: 0, key: '2h:0m', value: 100 } - { count: 0, key: '4h:0m', value: 100 } within_sla: 1 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 excluded_from_sla: 0 goal_status: null goal: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: - { count: 0, key: '30m:0s', value: 0 } - { count: 0, key: '1h:0m', value: 0 } - { count: 0, key: '2h:0m', value: 0 } - { count: 0, key: '4h:0m', value: 0 } percentileRanksRaw: - { count: 0, key: '30m:0s', value: 0 } - { count: 0, key: '1h:0m', value: 0 } - { count: 0, key: '2h:0m', value: 0 } - { count: 0, key: '4h:0m', value: 0 } within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 0 goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '35h:40m' raw: 128431 friendly_no_business: '163h:40m' raw_no_business: 589231 percentileRanks: - { count: 0, key: '1h:0m', value: 0 } - { count: 0, key: '2h:0m', value: 0 } - { count: 0, key: '4h:0m', value: 0 } - { count: 0, key: '8h:0m', value: 0 } percentileRanksRaw: - { count: 0, key: '1h:0m', value: 0 } - { count: 0, key: '2h:0m', value: 0 } - { count: 0, key: '4h:0m', value: 0 } - { count: 0, key: '8h:0m', value: 0 } within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 1 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within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null goal_status: null goal: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A goal_status: null goal: null first_page_url: 'https://timetoreply.local/api/reports/group-mailboxes?model=1&model_type=Group%20Mailbox&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' from: 1 last_page: 1 last_page_url: 'https://timetoreply.local/api/reports/group-mailboxes?model=1&model_type=Group%20Mailbox&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/group-mailboxes?model=1&model_type=Group%20Mailbox&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/reports/group-mailboxes' per_page: 25 prev_page_url: null to: 11 total: 11 items: type: object properties: name: type: string example: 'US Support' threads: type: object properties: total: type: integer example: 2 internal: type: integer example: 0 inbound: type: integer example: 2 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 2 have_replies: type: integer example: 2 have_initial_replies: type: string example: null handledRate: type: object properties: rate: type: integer example: 100 numerator: type: integer example: 2 denominator: type: integer example: 2 top_labels: type: array example: - '' items: type: string messages_per_conversations_avg: type: number example: 3.5 messages_received_per_conversations_avg: type: number example: 2.5 messages_sent_per_conversations_avg: type: integer example: 1 messages: type: object properties: count: type: integer example: 6 initial: type: integer example: 1 replies: type: integer example: 5 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 5 initial: type: integer example: 1 replies: type: integer example: 4 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 1 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 2 initial: type: integer example: 0 replies: type: integer example: 2 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 1 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '3h:18m' raw: type: integer example: 11881 friendly_no_business: type: string example: '3h:18m' raw_no_business: type: integer example: 11881 deviation_friendly: type: string example: '2h:53m' deviation_raw: type: integer example: 10418 deviation_friendly_no_business: type: string example: '2h:53m' deviation_raw_no_business: type: integer example: 10418 median_friendly: type: string example: '24m:23s' median_raw: type: integer example: 1463 median_friendly_no_business: type: string example: '24m:23s' median_raw_no_business: type: integer example: 1463 consistency_score: type: string example: 0% consistency_score_no_business: type: string example: 0% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 2 initialTTR: type: object properties: friendly: type: string example: '6h:11m' raw: type: integer example: 22298 friendly_no_business: type: string example: '6h:11m' raw_no_business: type: integer example: 22298 deviation_friendly: type: string example: 0s deviation_raw: type: integer example: 0 deviation_friendly_no_business: type: string example: 0s deviation_raw_no_business: type: integer example: 0 median_friendly: type: string example: '6h:11m' median_raw: type: integer example: 22288 median_friendly_no_business: type: string example: '6h:11m' median_raw_no_business: type: integer example: 22288 consistency_score: type: string example: 100% consistency_score_no_business: type: string example: 100% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 1 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '21h:4m' raw: type: integer example: 75847 friendly_no_business: type: string example: '85h:4m' raw_no_business: type: integer example: 306247 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 members: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: boggsterman@hotmail.com threads: { total: 1, internal: 0, inbound: 1, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 1, have_replies: 1, have_initial_replies: 1, handledRate: { rate: 100, numerator: 1, denominator: 1 }, top_labels: [CATEGORY_FORUMS, CATEGORY_PROMOTIONS, IMPORTANT, SENT, STARRED], messages_per_conversations_avg: 2, messages_received_per_conversations_avg: 1, messages_sent_per_conversations_avg: 1 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 1, initial: 0, replies: 1, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 1, initial: 0, replies: 1, forward: 0, follow_up: 0, initial_replies: 1, dailyStats: [] } } overallTTR: { friendly: '6h:11m', raw: 22298, friendly_no_business: '6h:11m', raw_no_business: 22298, deviation_friendly: 0s, deviation_raw: 0, deviation_friendly_no_business: 0s, deviation_raw_no_business: 0, median_friendly: '6h:11m', median_raw: 22288, median_friendly_no_business: '6h:11m', median_raw_no_business: 22288, consistency_score: 100%, consistency_score_no_business: 100%, percentileRanks: [{ count: 0, key: '30m:0s', value: 0 }, { count: 0, key: '1h:0m', value: 0 }, { count: 0, key: '2h:0m', value: 0 }, { count: 0, key: '4h:0m', value: 0 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 0 }, { count: 0, key: '1h:0m', value: 0 }, { count: 0, key: '2h:0m', value: 0 }, { count: 0, key: '4h:0m', value: 0 }], within_sla: 0, within_sla_percentage_friendly: 0, sla_breach: 1, sla_breach_percentage_friendly: 100, excluded_from_sla: 0, goal_status: null, goal: null } initialTTR: { friendly: '6h:11m', raw: 22298, friendly_no_business: '6h:11m', raw_no_business: 22298, deviation_friendly: 0s, deviation_raw: 0, deviation_friendly_no_business: 0s, deviation_raw_no_business: 0, median_friendly: '6h:11m', median_raw: 22288, median_friendly_no_business: '6h:11m', median_raw_no_business: 22288, consistency_score: 100%, consistency_score_no_business: 100%, percentileRanks: [{ count: 0, key: '30m:0s', value: 0 }, { count: 0, key: '1h:0m', value: 0 }, { count: 0, key: '2h:0m', value: 0 }, { count: 0, key: '4h:0m', value: 0 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 0 }, { count: 0, key: '1h:0m', value: 0 }, { count: 0, key: '2h:0m', value: 0 }, { count: 0, key: '4h:0m', value: 0 }], within_sla: 0, within_sla_percentage_friendly: 0, sla_breach: 1, sla_breach_percentage_friendly: 100, excluded_from_sla: 0, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: '6h:27m', raw: 23263, friendly_no_business: '6h:27m', raw_no_business: 23263, percentileRanks: [{ count: 0, key: '1h:0m', value: 0 }, { count: 0, key: '2h:0m', value: 0 }, { count: 0, key: '4h:0m', value: 0 }, { count: 0, key: '8h:0m', value: 100 }], percentileRanksRaw: [{ count: 0, key: '1h:0m', value: 0 }, { count: 0, key: '2h:0m', value: 0 }, { count: 0, key: '4h:0m', value: 0 }, { count: 0, key: '8h:0m', value: 100 }], within_sla: 0, within_sla_percentage_friendly: 0, sla_breach: 1, sla_breach_percentage_friendly: 100, goal_status: null, goal: null } - name: f.jacobi@timetoreply.com threads: { total: 1, internal: 0, inbound: 1, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 1, have_replies: 1, have_initial_replies: 0, handledRate: { rate: 100, numerator: 1, denominator: 1 }, top_labels: [INBOX, SENT, UNREAD], messages_per_conversations_avg: 3, messages_received_per_conversations_avg: 2, messages_sent_per_conversations_avg: 1 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 2, initial: 0, replies: 2, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 1, initial: 0, replies: 1, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: '24m:23s', raw: 1463, friendly_no_business: '24m:23s', raw_no_business: 1463, deviation_friendly: 0s, deviation_raw: 0, deviation_friendly_no_business: 0s, deviation_raw_no_business: 0, median_friendly: '24m:23s', median_raw: 1463, median_friendly_no_business: '24m:23s', median_raw_no_business: 1463, consistency_score: 100%, consistency_score_no_business: 100%, percentileRanks: [{ count: 0, key: '30m:0s', value: 100 }, { count: 0, key: '1h:0m', value: 100 }, { count: 0, key: '2h:0m', value: 100 }, { count: 0, key: '4h:0m', value: 100 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 100 }, { count: 0, key: '1h:0m', value: 100 }, { count: 0, key: '2h:0m', value: 100 }, { count: 0, key: '4h:0m', value: 100 }], within_sla: 1, within_sla_percentage_friendly: 100, sla_breach: 0, sla_breach_percentage_friendly: 0, excluded_from_sla: 0, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [{ count: 0, key: '30m:0s', value: 0 }, { count: 0, key: '1h:0m', value: 0 }, { count: 0, key: '2h:0m', value: 0 }, { count: 0, key: '4h:0m', value: 0 }], percentileRanksRaw: [{ count: 0, key: '30m:0s', value: 0 }, { count: 0, key: '1h:0m', value: 0 }, { count: 0, key: '2h:0m', value: 0 }, { count: 0, key: '4h:0m', value: 0 }], within_sla: 0, within_sla_percentage_friendly: N/A, sla_breach: 0, sla_breach_percentage_friendly: N/A, excluded_from_sla: 0, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: '35h:40m', raw: 128431, friendly_no_business: '163h:40m', raw_no_business: 589231, percentileRanks: [{ count: 0, key: '1h:0m', value: 0 }, { count: 0, key: '2h:0m', value: 0 }, { count: 0, key: '4h:0m', value: 0 }, { count: 0, key: '8h:0m', value: 0 }], percentileRanksRaw: [{ count: 0, key: '1h:0m', value: 0 }, { count: 0, key: '2h:0m', value: 0 }, { count: 0, key: '4h:0m', value: 0 }, { count: 0, key: '8h:0m', value: 0 }], within_sla: 0, within_sla_percentage_friendly: 0, sla_breach: 1, sla_breach_percentage_friendly: 100, goal_status: null, goal: null } - name: us-support@timetoreply.com threads: { total: 1, internal: 0, inbound: 1, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 1, have_replies: 1, have_initial_replies: 1, handledRate: { rate: 100, numerator: 1, denominator: 1 }, top_labels: [CATEGORY_FORUMS, CATEGORY_PROMOTIONS, IMPORTANT, SENT, STARRED], messages_per_conversations_avg: 3, messages_received_per_conversations_avg: 3, messages_sent_per_conversations_avg: 0 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 3, initial: 1, replies: 2, forward: 0, follow_up: 0, initial_replies: 1, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: '6h:27m', raw: 23263, friendly_no_business: '6h:27m', raw_no_business: 23263, percentileRanks: [{ count: 0, key: '1h:0m', value: 0 }, { count: 0, key: '2h:0m', value: 0 }, { count: 0, key: '4h:0m', value: 0 }, { count: 0, key: '8h:0m', value: 100 }], percentileRanksRaw: [{ count: 0, key: '1h:0m', value: 0 }, { count: 0, key: '2h:0m', value: 0 }, { count: 0, key: '4h:0m', value: 0 }, { count: 0, key: '8h:0m', value: 100 }], within_sla: 0, within_sla_percentage_friendly: 0, sla_breach: 1, sla_breach_percentage_friendly: 100, goal_status: null, goal: null } - name: robert@timetoreply.com threads: { total: 0, internal: 0, inbound: 0, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 0, have_replies: 0, have_initial_replies: 0, handledRate: { rate: 0, numerator: 0, denominator: 0 }, top_labels: [], messages_per_conversations_avg: 0, messages_received_per_conversations_avg: 0, messages_sent_per_conversations_avg: 0 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, goal_status: null, goal: null } - name: barry@timetoreply.com threads: { total: 0, internal: 0, inbound: 0, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 0, have_replies: 0, have_initial_replies: 0, handledRate: { rate: 0, numerator: 0, denominator: 0 }, top_labels: [], messages_per_conversations_avg: 0, messages_received_per_conversations_avg: 0, messages_sent_per_conversations_avg: 0 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, goal_status: null, goal: null } - name: m.ward@timetoreply.com threads: { total: 0, internal: 0, inbound: 0, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 0, have_replies: 0, have_initial_replies: 0, handledRate: { rate: 0, numerator: 0, denominator: 0 }, top_labels: [], messages_per_conversations_avg: 0, messages_received_per_conversations_avg: 0, messages_sent_per_conversations_avg: 0 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, goal_status: null, goal: null } - name: g.wunsch@timetoreply.com threads: { total: 0, internal: 0, inbound: 0, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 0, have_replies: 0, have_initial_replies: 0, handledRate: { rate: 0, numerator: 0, denominator: 0 }, top_labels: [], messages_per_conversations_avg: 0, messages_received_per_conversations_avg: 0, messages_sent_per_conversations_avg: 0 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, goal_status: null, goal: null } - name: robert+inactive@timetoreply.com threads: { total: 0, internal: 0, inbound: 0, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 0, have_replies: 0, have_initial_replies: 0, handledRate: { rate: 0, numerator: 0, denominator: 0 }, top_labels: [], messages_per_conversations_avg: 0, messages_received_per_conversations_avg: 0, messages_sent_per_conversations_avg: 0 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, goal_status: null, goal: null } - name: a.brekke@timetoreply.com threads: { total: 0, internal: 0, inbound: 0, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 0, have_replies: 0, have_initial_replies: 0, handledRate: { rate: 0, numerator: 0, denominator: 0 }, top_labels: [], messages_per_conversations_avg: 0, messages_received_per_conversations_avg: 0, messages_sent_per_conversations_avg: 0 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, goal_status: null, goal: null } - name: c.cormier@timetoreply.com threads: { total: 0, internal: 0, inbound: 0, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 0, have_replies: 0, have_initial_replies: 0, handledRate: { rate: 0, numerator: 0, denominator: 0 }, top_labels: [], messages_per_conversations_avg: 0, messages_received_per_conversations_avg: 0, messages_sent_per_conversations_avg: 0 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, goal_status: null, goal: null } - name: f.thompson@timetoreply.com threads: { total: 0, internal: 0, inbound: 0, outbound: 0, sent_internally: 0, await_customer: 0, await_agent: 0, closed: 0, have_replies: 0, have_initial_replies: 0, handledRate: { rate: 0, numerator: 0, denominator: 0 }, top_labels: [], messages_per_conversations_avg: 0, messages_received_per_conversations_avg: 0, messages_sent_per_conversations_avg: 0 } messages: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, received: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [], avg_wait: N/A, avg_wait_raw: null, avg_first_wait: N/A, avg_first_wait_raw: null }, sent: { count: 0, initial: 0, replies: 0, forward: 0, follow_up: 0, initial_replies: 0, dailyStats: [] } } overallTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } initialTTR: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, deviation_friendly: N/A, deviation_raw: null, deviation_friendly_no_business: N/A, deviation_raw_no_business: null, median_friendly: N/A, median_raw: null, median_friendly_no_business: N/A, median_raw_no_business: null, consistency_score: N/A, consistency_score_no_business: N/A, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, excluded_from_sla: null, goal_status: null, goal: null } overallTTF: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null } overallTTC: { friendly: N/A, raw: null, friendly_no_business: N/A, raw_no_business: null, percentileRanks: [], percentileRanksRaw: [], within_sla: null, within_sla_percentage_friendly: N/A, sla_breach: null, sla_breach_percentage_friendly: N/A, goal_status: null, goal: null } items: type: object properties: name: { type: string, example: boggsterman@hotmail.com } threads: { type: object, properties: { total: { type: integer, example: 1 }, internal: { type: integer, example: 0 }, inbound: { type: integer, example: 1 }, outbound: { type: integer, example: 0 }, sent_internally: { type: integer, example: 0 }, await_customer: { type: integer, example: 0 }, await_agent: { type: integer, example: 0 }, closed: { type: integer, example: 1 }, have_replies: { type: integer, example: 1 }, have_initial_replies: { type: integer, example: 1 }, handledRate: { type: object, properties: { rate: { type: integer, example: 100 }, numerator: { type: integer, example: 1 }, denominator: { type: integer, example: 1 } } }, top_labels: { type: array, example: [CATEGORY_FORUMS, CATEGORY_PROMOTIONS, IMPORTANT, SENT, STARRED], items: { type: string } }, messages_per_conversations_avg: { type: integer, example: 2 }, messages_received_per_conversations_avg: { type: integer, example: 1 }, messages_sent_per_conversations_avg: { type: integer, example: 1 } } } messages: { type: object, properties: { count: { type: integer, example: 0 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 0 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, received: { type: object, properties: { count: { type: integer, example: 1 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 1 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, initial_replies: { type: integer, example: 0 }, dailyStats: { type: array, example: [] }, avg_wait: { type: string, example: N/A }, avg_wait_raw: { type: string, example: null }, avg_first_wait: { type: string, example: N/A }, avg_first_wait_raw: { type: string, example: null } } }, sent: { type: object, properties: { count: { type: integer, example: 1 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 1 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, initial_replies: { type: integer, example: 1 }, dailyStats: { type: array, example: [] } } } } } overallTTR: { type: object, properties: { friendly: { type: string, example: '6h:11m' }, raw: { type: integer, example: 22298 }, friendly_no_business: { type: string, example: '6h:11m' }, raw_no_business: { type: integer, example: 22298 }, deviation_friendly: { type: string, example: 0s }, deviation_raw: { type: integer, example: 0 }, deviation_friendly_no_business: { type: string, example: 0s }, deviation_raw_no_business: { type: integer, example: 0 }, median_friendly: { type: string, example: '6h:11m' }, median_raw: { type: integer, example: 22288 }, median_friendly_no_business: { type: string, example: '6h:11m' }, median_raw_no_business: { type: integer, example: 22288 }, consistency_score: { type: string, example: 100% }, consistency_score_no_business: { type: string, example: 100% }, percentileRanks: { type: array, example: [{ count: 0, key: '30m:0s', value: 0 }, { count: 0, key: '1h:0m', value: 0 }, { count: 0, key: '2h:0m', value: 0 }, { count: 0, key: '4h:0m', value: 0 }], items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '30m:0s' }, value: { type: integer, example: 0 } } } }, percentileRanksRaw: { type: array, example: [{ count: 0, key: '30m:0s', value: 0 }, { count: 0, key: '1h:0m', value: 0 }, { count: 0, key: '2h:0m', value: 0 }, { count: 0, key: '4h:0m', value: 0 }], items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '30m:0s' }, value: { type: integer, example: 0 } } } }, within_sla: { type: integer, example: 0 }, within_sla_percentage_friendly: { type: integer, example: 0 }, sla_breach: { type: integer, example: 1 }, sla_breach_percentage_friendly: { type: integer, example: 100 }, excluded_from_sla: { type: integer, example: 0 }, goal_status: { type: string, example: null }, goal: { type: string, example: null } } } initialTTR: { type: object, properties: { friendly: { type: string, example: '6h:11m' }, raw: { type: integer, example: 22298 }, friendly_no_business: { type: string, example: '6h:11m' }, raw_no_business: { type: integer, example: 22298 }, deviation_friendly: { type: string, example: 0s }, deviation_raw: { type: integer, example: 0 }, deviation_friendly_no_business: { type: string, example: 0s }, deviation_raw_no_business: { type: integer, example: 0 }, median_friendly: { type: string, example: '6h:11m' }, median_raw: { type: integer, example: 22288 }, median_friendly_no_business: { type: string, example: '6h:11m' }, median_raw_no_business: { type: integer, example: 22288 }, consistency_score: { type: string, example: 100% }, consistency_score_no_business: { type: string, example: 100% }, percentileRanks: { type: array, example: [{ count: 0, key: '30m:0s', value: 0 }, { count: 0, key: '1h:0m', value: 0 }, { count: 0, key: '2h:0m', value: 0 }, { count: 0, key: '4h:0m', value: 0 }], items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '30m:0s' }, value: { type: integer, example: 0 } } } }, percentileRanksRaw: { type: array, example: [{ count: 0, key: '30m:0s', value: 0 }, { count: 0, key: '1h:0m', value: 0 }, { count: 0, key: '2h:0m', value: 0 }, { count: 0, key: '4h:0m', value: 0 }], items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '30m:0s' }, value: { type: integer, example: 0 } } } }, within_sla: { type: integer, example: 0 }, within_sla_percentage_friendly: { type: integer, example: 0 }, sla_breach: { type: integer, example: 1 }, sla_breach_percentage_friendly: { type: integer, example: 100 }, excluded_from_sla: { type: integer, example: 0 }, goal_status: { type: string, example: null }, goal: { type: string, example: null } } } overallTTF: { type: object, properties: { friendly: { type: string, example: N/A }, raw: { type: string, example: null }, friendly_no_business: { type: string, example: N/A }, raw_no_business: { type: string, example: null } } } overallTTC: { type: object, properties: { friendly: { type: string, example: '6h:27m' }, raw: { type: integer, example: 23263 }, friendly_no_business: { type: string, example: '6h:27m' }, raw_no_business: { type: integer, example: 23263 }, percentileRanks: { type: array, example: [{ count: 0, key: '1h:0m', value: 0 }, { count: 0, key: '2h:0m', value: 0 }, { count: 0, key: '4h:0m', value: 0 }, { count: 0, key: '8h:0m', value: 100 }], items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '1h:0m' }, value: { type: integer, example: 0 } } } }, percentileRanksRaw: { type: array, example: [{ count: 0, key: '1h:0m', value: 0 }, { count: 0, key: '2h:0m', value: 0 }, { count: 0, key: '4h:0m', value: 0 }, { count: 0, key: '8h:0m', value: 100 }], items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '1h:0m' }, value: { type: integer, example: 0 } } } }, within_sla: { type: integer, example: 0 }, within_sla_percentage_friendly: { type: integer, example: 0 }, sla_breach: { type: integer, example: 1 }, sla_breach_percentage_friendly: { type: integer, example: 100 }, goal_status: { type: string, example: null }, goal: { type: string, example: null } } } first_page_url: type: string example: 'https://timetoreply.local/api/reports/group-mailboxes?model=1&model_type=Group%20Mailbox&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/reports/group-mailboxes?model=1&model_type=Group%20Mailbox&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/group-mailboxes?model=1&model_type=Group%20Mailbox&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: { type: string, example: null } label: { type: string, example: '« Previous' } active: { type: boolean, example: false } next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/reports/group-mailboxes' per_page: type: integer example: 25 prev_page_url: type: string example: null to: type: integer example: 11 total: type: integer example: 11 first_page_url: type: string example: 'https://timetoreply.local/api/reports/group-mailboxes?model=1&model_type=Group%20Mailbox&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/reports/group-mailboxes?model=1&model_type=Group%20Mailbox&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/group-mailboxes?model=1&model_type=Group%20Mailbox&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/reports/group-mailboxes' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 1 total: type: integer example: 1 args: type: object properties: model: type: object properties: id: type: integer example: 1 name: type: string example: 'US Support' email_usernames: type: array example: - us-support@timetoreply.com - robert@timetoreply.com - barry@timetoreply.com - m.ward@timetoreply.com - g.wunsch@timetoreply.com - robert+inactive@timetoreply.com - a.brekke@timetoreply.com - f.jacobi@timetoreply.com - boggsterman@hotmail.com - c.cormier@timetoreply.com - f.thompson@timetoreply.com items: type: string model_type: type: string example: 'Group Mailbox' icon: type: string example: users modelCom: type: object properties: id: type: integer example: 1 name: type: string example: 'Top Revenue Customers' email_usernames: type: array example: - towne.delbert@koelpin.com - weissnat.karlie@auer.biz - thea82@emard.info - walter.anjali@miller.com - wilkinson.general@muller.net - yhuel@spencer.com - zoe63@ullrich.info - cristal41@moore.info - finn82@hermann.com - candida86@schinner.info - rosenbaum.marion@becker.org - kenny70@pfeffer.com - timmy80@satterfield.biz - marlee.spencer@johnston.com - littel.deon@gorczany.com - victoria22@doyle.com - morissette.antonio@rice.com - agnes.effertz@blick.org - adelbert.hills@kautzer.net - metz.keegan@kohler.info - joseph00@lubowitz.com - oberbrunner.brook@cummerata.com - osvaldo.ohara@reinger.com - erin.harris@borer.net - rex77@mcdermott.com - hvolkman@tremblay.com - tyshawn.mclaughlin@wehner.com - annabelle03@rice.com - cheyenne26@corkery.org - kautzer.meaghan@rodriguez.com - carter23@mohr.com - antone20@bogan.com - lorenza39@jerde.com - darwin34@koss.com - nova.wolf@ratke.com - mdaugherty@cole.biz - xrobel@kunde.info - aemmerich@sanford.com - closed@timetoreply.com - gsatterfield@hessel.com - heathcote.julian@russel.net - jazmyn.wyman@abbott.com - immanuel74@harber.com - streich.agustina@jakubowski.info - kbartoletti@dicki.biz - tklocko@jacobs.biz - dovie31@quitzon.com - kurtis72@mcglynn.biz - stehr.wava@kemmer.com - felicita.murray@bergstrom.com - froberts@kuhlman.com - glennie.will@collins.info - qvandervort@vandervort.com - liliane43@koch.com - taurean.wisozk@weissnat.com - simonis.layne@pacocha.com - wyman.ahmad@wilderman.net - skuhic@okeefe.biz - pink.watsica@kirlin.com - heathcote.gaylord@feest.org - myles.bergnaum@reinger.net - kip.hamill@schaden.net - marietta.rodriguez@moen.net - jeromy35@kshlerin.com - anderson.magali@ledner.com - earnestine.gulgowski@bode.com - manuel.hudson@vandervort.com - mertz.dejah@parisian.org - lkirlin@lowe.com - camron.miller@kutch.com - schneider.madge@armstrong.com - mcdermott.heather@bode.com - blanda.danielle@weissnat.info - misael.reichel@pfeffer.com - amos55@boehm.com - kaya82@wisoky.info - ghill@blick.com - wlueilwitz@ullrich.com - noemi76@reichert.com - meghan39@effertz.org - omarvin@rippin.com - edach@parker.com - kbreitenberg@hackett.info - jay30@mohr.net - isai14@roob.org - schmitt.albert@gmail.com - jazmin40@dibbert.com - christa.wiza@hettinger.biz - spencer.eloy@rau.net - hhane@sanford.net - hnitzsche@jerde.com - kpowlowski@nitzsche.info - istroman@barrows.com - welch.gladyce@goodwin.net - kromaguera@wisoky.com - cwilderman@hilpert.com - moriah.dietrich@lakin.com - bart.moore@witting.com - berry.jacobi@reynolds.net - rempel.jordon@hills.com - dickens.emie@mclaughlin.biz - michale.gleichner@jacobson.info - steuber.jerel@rolfson.com - elvera.lebsack@lynch.com - elody.nienow@erdman.info - tromp.jordon@maggio.com - ugoldner@pouros.com - xdurgan@swaniawski.com - jschroeder@armstrong.com - kathryn.simonis@swift.org - santina22@reilly.com - erdman.shaina@hintz.com - bridgette.funk@torp.com - coralie20@gutkowski.com - ekrajcik@okuneva.com - gislason.christopher@schaefer.info - gavin91@kirlin.com - xhauck@bechtelar.com - willis76@stroman.biz - mhill@klocko.com - genoveva99@eichmann.info - xrunolfsdottir@kshlerin.org - corrine79@yahoo.com - evan.mccullough@hahn.com - bwhite@gottlieb.com - bettie62@toy.com - bcollier@crona.org - denesik.kenna@yahoo.com - mclaughlin.marisa@hills.net - onolan@purdy.info - gibson.valentine@jenkins.com - jast.bradly@hickle.biz - lisette.dooley@yahoo.com - tbernhard@lehner.com - abbott.miracle@hoppe.org - joanny28@stamm.com - nader.pasquale@fadel.com - yschoen@windler.com - luna.dickens@prohaska.com - adrianna93@schultz.com - chasity85@stracke.com - brogahn@runte.com - rubye13@volkman.org - reese38@kub.info - cleta.dietrich@heidenreich.com - cole.murphy@greenfelder.com - dshanahan@swift.com - hartmann.josefa@hermiston.com - marjolaine96@schowalter.com - cynthia36@maggio.com - shanel18@hotmail.com - eliane97@ortiz.biz - gust13@kertzmann.info - powlowski.giovanny@borer.net - jensen.kuhn@kiehn.com - cordell.kling@armstrong.com - astark@herman.com - gromaguera@herzog.com - bernadette.ferry@haley.org - alexandro88@jacobs.org - inolan@gulgowski.org - cassin.jeffrey@schoen.info - dariana17@feil.biz - alexandrine59@nitzsche.org - frederique83@kozey.com - winifred31@bauch.org - rath.maegan@lueilwitz.com - qtoy@prosacco.com - wyost@gmail.com - savanna58@runolfsson.com - tcummerata@dach.com - meagan.champlin@orn.com - rwisozk@dietrich.biz - hilton68@dare.com - goodwin.kaci@goldner.com - minerva47@willms.net - williamson.sydni@schaden.com - koss.daisy@hudson.com - maggio.hollie@schaefer.com - stehr.kennedy@feil.com - feeney.garett@runte.com - madisyn33@wilkinson.com - nlang@lehner.com - hilton.okeefe@spinka.com - brandy50@gmail.com - labadie.graciela@mosciski.com - xmertz@stroman.org - cielo.strosin@bode.com - emante@yahoo.com - reva.lueilwitz@heaney.biz - mueller.hyman@satterfield.com - orn.enola@lowe.com - cprohaska@cartwright.net - igorczany@kling.com - abe.nicolas@yahoo.com - tanner.kuhic@little.org - reinhold.lynch@stokes.org - eernser@bailey.com - dickens.nicola@johnston.com - boyer.daphney@goyette.com - predovic.antonette@parker.net - benny.trantow@ortiz.com - emmett63@hotmail.com - elizabeth.zulauf@hotmail.com - franecki.bradford@altenwerth.info - hudson.bennie@berge.com - dooley.breanna@stamm.org - sigrid.kovacek@baumbach.com - arno09@schumm.com - charley36@hills.net - ratke.summer@monahan.org - orlo41@gmail.com - ellie25@hotmail.com - jovani23@rogahn.net - berge.clarissa@ledner.net - columbus71@zulauf.biz - eve45@auer.com - stehr.emerson@jaskolski.com - terence.hudson@reichert.net - abbott.dawn@hotmail.com - rollin.douglas@murazik.com - heathcote.alvis@hotmail.com - qrobel@jakubowski.com - rogelio.streich@anderson.com - ullrich.ethelyn@shields.com - rath.tyshawn@feest.com - schinner.geo@harris.com - johnston.corine@yahoo.com - easter.heller@davis.org - vdeckow@wilkinson.info - qglover@hotmail.com - triston69@williamson.com - mstokes@mcclure.net - holly07@terry.com - helena.hessel@bernhard.com - wade62@hettinger.com - mohammad46@gmail.com - rose.mclaughlin@bauch.com - gabriella37@franecki.com - ngrant@konopelski.org - pkreiger@raynor.com - sherman33@lebsack.com - osinski.daryl@cummerata.net - wwiegand@barrows.info - mayert.adriel@rohan.org - fblock@hansen.org - schamberger.dusty@dickens.com - simonis.manley@bradtke.com - hschmidt@toy.com - karen.abshire@gmail.com - wkovacek@bogan.com - gregoria73@padberg.com - leola26@purdy.net - vschulist@nitzsche.info - xkessler@herman.biz - oschultz@lindgren.com - jacobs.elna@schumm.com - gleason.filomena@dickinson.com - vpaucek@raynor.org - kay07@smith.net - cordie96@yahoo.com - hwelch@gmail.com - broderick.mann@hotmail.com - rosamond.dietrich@torphy.com - ckuhic@yahoo.com - stroman.dimitri@walker.com - ozemlak@ledner.info - dkub@witting.com - rluettgen@veum.com - mayer.lue@prosacco.com - lorine.harvey@hotmail.com - dlindgren@hotmail.com - emery87@gmail.com - fletcher91@price.com - emard.clemmie@oberbrunner.org - davonte.armstrong@cronin.com - frami.zelda@beahan.biz - vkertzmann@langworth.com - wilderman.domenico@koch.com - antone67@wolf.net - shanon.robel@oconnell.com - qtoy@bashirian.com - pfeffer.sheldon@mayer.com - gaylord.eleonore@bruen.info - pasquale.weissnat@rice.com - akshlerin@breitenberg.com - romaguera.dalton@steuber.com - emmerich.brody@hauck.com - diana79@kuhic.com - joey.kohler@gmail.com - karelle.greenholt@kuphal.com - vhegmann@eichmann.biz - theodora41@yahoo.com - walter.aisha@hotmail.com - cstehr@bauch.com - ross95@gmail.com - fschmeler@gmail.com - nquitzon@mcclure.com - florencio90@robel.com - stroman.christa@wyman.com - mona.feil@runolfsson.com - cynthia.hermann@gmail.com - cleta89@dubuque.com - jarrett.bernier@hyatt.org - kautzer.shawn@runolfsdottir.info items: type: string customer_domains: type: array example: - steuber.com - tillman.net - wiza.info - gislason.com - sawayn.com - kuhic.com - littel.net - rau.net - lehner.com - connelly.org - emard.com - stoltenberg.org - leffler.com - romaguera.com - gibson.com - kuphal.info - gmail.com - kovacek.com - deckow.biz - braun.biz - hammes.com - beer.org - lebsack.com - yahoo.com - green.com - kirlin.info - konopelski.info - oconner.com - ferry.com - kutch.com - quigley.com - walker.biz - hotmail.com - conn.com - oreilly.com - bechtelar.com - kozey.com - okuneva.com - strosin.org - denesik.com - goyette.com - padberg.com - pollich.com - miller.com - haag.com - schuster.com - von.com - williamson.com - grady.com - beier.org - volkman.net - rempel.com - lesch.biz - bernier.com - kessler.info - leannon.com - okon.com - murray.com - ebert.com - kovacek.net - reynolds.org - mcglynn.com - hickle.com - ortiz.biz - kshlerin.com - beer.com - lang.info - quitzon.biz - dooley.com - herzog.net - yost.info - oberbrunner.com - blick.org - lesch.com - wisozk.com - koss.com - schneider.com - goodwin.info - boyer.info - sipes.com - murphy.com - jacobs.biz - wiegand.biz - monahan.com - rath.net - abshire.com - dickens.com - dietrich.biz - hoeger.com - dietrich.com - fahey.com - gerlach.org - rodriguez.info - johns.com - kertzmann.com - cassin.org - mosciski.net - kuhn.info - quitzon.net - gusikowski.org - pfannerstill.net - jaskolski.com - dicki.com - walter.org - beahan.com - bernhard.com - quigley.org - moen.com - wilkinson.biz - hoppe.org - rogahn.net - sauer.com - stamm.com - schulist.info - watsica.com - schaefer.biz - senger.info - considine.com - kunze.com - bauch.com - stiedemann.org - weissnat.info - purdy.biz - ruecker.biz - jakubowski.net - stroman.com - ledner.com - ankunding.com - cormier.org - kilback.org - doyle.org - cremin.com - beier.com - pagac.com - weimann.net - veum.com - mann.info - huels.com - ward.com - marks.org - boyle.com - senger.biz - pacocha.info - lemke.com - gleichner.biz - wunsch.com - huel.org - mann.com - toy.net - spinka.com - rath.biz - nolan.com - hansen.com - lakin.info - moore.biz - volkman.com - wolff.com - grady.org - rosenbaum.com - wisoky.com - christiansen.net - mohr.net - rempel.biz - johnston.com - gutmann.net - glover.com - conn.org - schroeder.info - nitzsche.com - schultz.com - stanton.biz - connelly.info - blanda.com - okeefe.com - schmitt.biz - schumm.biz - frami.com - treutel.info - schumm.com - lind.com - goldner.info - becker.net - rolfson.com - mante.com - schamberger.info - cremin.biz - kemmer.com - connelly.com - bauch.biz - dach.net - dickens.biz - harber.com - abbott.com - jacobi.com - mante.net - swift.com - welch.net - senger.net - greenfelder.biz - marks.com - pfeffer.biz - mueller.com - jones.com - grimes.com - walsh.com - klein.com - kihn.org - stark.com - pollich.org - marquardt.com - weber.info - kemmer.net - armstrong.info - farrell.net - doyle.com - nicolas.info - jacobson.org - kerluke.com - leuschke.com - hahn.com - hyatt.com - langosh.com - stokes.info - heathcote.com - friesen.biz - schaefer.org - greenholt.net - ryan.com - kertzmann.biz - turcotte.com - smith.org - bailey.com - orn.net - wyman.com - hyatt.net - mante.org - nicolas.org items: type: string model_type: type: string example: 'Contact Group' icon: type: string example: user-friends tags: - Reports /api/reports/alerts: get: summary: 'Alerts - Report' operationId: alertsReport description: 'Alerts Report Data' parameters: - in: query name: days description: 'The number of days to go back in time.' example: 7 required: false schema: type: integer description: 'The number of days to go back in time.' example: 7 nullable: false - in: query name: team description: 'The ID of the team to filter by.' example: 1 required: false schema: type: integer description: 'The ID of the team to filter by.' example: 1 nullable: false - in: query name: agent description: 'The ID of the mailbox to filter by.' example: 1 required: false schema: type: integer description: 'The ID of the mailbox to filter by.' example: 1 nullable: false - in: query name: page_live description: 'The page number for the live messages.' example: 1 required: false schema: type: integer description: 'The page number for the live messages.' example: 1 nullable: false - in: query name: per_page_live description: 'The number of live messages per page.' example: 10 required: false schema: type: integer description: 'The number of live messages per page.' example: 10 nullable: false - in: query name: page_handled description: 'The page number for the handled messages.' example: 1 required: false schema: type: integer description: 'The page number for the handled messages.' example: 1 nullable: false - in: query name: per_page_handled description: 'The number of handled messages per page.' example: 10 required: false schema: type: integer description: 'The number of handled messages per page.' example: 10 nullable: false - in: query name: sort description: 'The sort order for the messages.' example: desc required: false schema: type: string description: 'The sort order for the messages.' example: desc nullable: false responses: 200: description: '' content: application/json: schema: type: object example: liveMessages: current_page: 1 data: - internet_message_id: 17051208463m286P45Dc@W9nH0EBgR7H3S30gzz7t5eZZn.yjJ2 date_time: 'Dec 30th 2024 13:04:43' subject: 'RE: Web Enquiry Form: repurpose efficient e-commerce' references: - 1653049868qqcadWDWel@0aLoGKTaUME6D9RhozbZihR3D.UOyS - 1666721757W1DY7B06mW@0RSrqWGGEGYhBQK5kzXolVTnb.Tl1E - 1657990435boDOORc1Fz@L6AqUraHfhD5RU1KFo6gV3kL8.cqm8 - 1673715234tAgFHGURq7@dOpC92ZbyPdbMzFctCzyagXHV.HWCj - 1677255262QdLeatkYmD@u6Cmqun4MwjxX4DV41ilYGXxD.mKEn replytime: 154 classification: reply raw_replytime: 154 friendly_reply_time: '02m:34s' friendly_raw_reply_time: '02m:34s' email_domains: - dickinson.com - timetoreply.com email_domains_from: - dickinson.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - dickinson.com email_domains_received: - timetoreply.com email_usernames: - gleason.filomena@dickinson.com - robert@timetoreply.com email_usernames_from: - gleason.filomena@dickinson.com email_usernames_to: - robert@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - gleason.filomena@dickinson.com email_usernames_received: - robert@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 30 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alerted_recipients: [] first_page_url: 'https://timetoreply.local/api/reports/alerts?days=7&team=1&agent=1&page_live=1&per_page_live=10&page_handled=1&per_page_handled=10&sort=desc&per_page=2&page=1' from: 1 last_page: 1 last_page_url: 'https://timetoreply.local/api/reports/alerts?days=7&team=1&agent=1&page_live=1&per_page_live=10&page_handled=1&per_page_handled=10&sort=desc&per_page=2&page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/alerts?days=7&team=1&agent=1&page_live=1&per_page_live=10&page_handled=1&per_page_handled=10&sort=desc&per_page=2&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/reports/alerts' per_page: 10 prev_page_url: null to: 1 total: 1 handledMessages: current_page: 1 data: [] first_page_url: 'https://timetoreply.local/api/reports/alerts?days=7&team=1&agent=1&page_live=1&per_page_live=10&page_handled=1&per_page_handled=10&sort=desc&per_page=2&page=1' from: null last_page: 1 last_page_url: 'https://timetoreply.local/api/reports/alerts?days=7&team=1&agent=1&page_live=1&per_page_live=10&page_handled=1&per_page_handled=10&sort=desc&per_page=2&page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/alerts?days=7&team=1&agent=1&page_live=1&per_page_live=10&page_handled=1&per_page_handled=10&sort=desc&per_page=2&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/reports/alerts' per_page: 10 prev_page_url: null to: null total: 0 mailbox_list: robert@timetoreply.com: id: 1 name: 'Robert Teschmacher' email_usernames: - robert@timetoreply.com type: agent properties: liveMessages: type: object properties: current_page: type: integer example: 1 data: type: array example: - internet_message_id: 17051208463m286P45Dc@W9nH0EBgR7H3S30gzz7t5eZZn.yjJ2 date_time: 'Dec 30th 2024 13:04:43' subject: 'RE: Web Enquiry Form: repurpose efficient e-commerce' references: - 1653049868qqcadWDWel@0aLoGKTaUME6D9RhozbZihR3D.UOyS - 1666721757W1DY7B06mW@0RSrqWGGEGYhBQK5kzXolVTnb.Tl1E - 1657990435boDOORc1Fz@L6AqUraHfhD5RU1KFo6gV3kL8.cqm8 - 1673715234tAgFHGURq7@dOpC92ZbyPdbMzFctCzyagXHV.HWCj - 1677255262QdLeatkYmD@u6Cmqun4MwjxX4DV41ilYGXxD.mKEn replytime: 154 classification: reply raw_replytime: 154 friendly_reply_time: '02m:34s' friendly_raw_reply_time: '02m:34s' email_domains: - dickinson.com - timetoreply.com email_domains_from: - dickinson.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - dickinson.com email_domains_received: - timetoreply.com email_usernames: - gleason.filomena@dickinson.com - robert@timetoreply.com email_usernames_from: - gleason.filomena@dickinson.com email_usernames_to: - robert@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - gleason.filomena@dickinson.com email_usernames_received: - robert@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 30 is_manually_excluded_from_sla_breach: false matched_alerts: 1: 'Test View (2h)' alerted_recipients: [] items: type: object properties: internet_message_id: type: string example: 17051208463m286P45Dc@W9nH0EBgR7H3S30gzz7t5eZZn.yjJ2 date_time: type: string example: 'Dec 30th 2024 13:04:43' subject: type: string example: 'RE: Web Enquiry Form: repurpose efficient e-commerce' references: type: array example: - 1653049868qqcadWDWel@0aLoGKTaUME6D9RhozbZihR3D.UOyS - 1666721757W1DY7B06mW@0RSrqWGGEGYhBQK5kzXolVTnb.Tl1E - 1657990435boDOORc1Fz@L6AqUraHfhD5RU1KFo6gV3kL8.cqm8 - 1673715234tAgFHGURq7@dOpC92ZbyPdbMzFctCzyagXHV.HWCj - 1677255262QdLeatkYmD@u6Cmqun4MwjxX4DV41ilYGXxD.mKEn items: type: string replytime: type: integer example: 154 classification: type: string example: reply raw_replytime: type: integer example: 154 friendly_reply_time: type: string example: '02m:34s' friendly_raw_reply_time: type: string example: '02m:34s' email_domains: type: array example: - dickinson.com - timetoreply.com items: type: string email_domains_from: type: array example: - dickinson.com items: type: string email_domains_to: type: array example: - timetoreply.com items: type: string email_domains_reply_to: type: array example: [] email_domains_senders: type: array example: - dickinson.com items: type: string email_domains_received: type: array example: - timetoreply.com items: type: string email_usernames: type: array example: - gleason.filomena@dickinson.com - robert@timetoreply.com items: type: string email_usernames_from: type: array example: - gleason.filomena@dickinson.com items: type: string email_usernames_to: type: array example: - robert@timetoreply.com items: type: string email_usernames_cc: type: array example: [] email_usernames_reply_to: type: array example: [] email_usernames_senders: type: array example: - gleason.filomena@dickinson.com items: type: string email_usernames_received: type: array example: - robert@timetoreply.com items: type: string is_initial_reply: type: boolean example: false is_newest_message: type: boolean example: true message_type: type: string example: inbound labels: type: array example: [] thread_id: type: integer example: 30 is_manually_excluded_from_sla_breach: type: boolean example: false matched_alerts: type: object properties: 1: type: string example: 'Test View (2h)' alerted_recipients: type: array example: [] first_page_url: type: string example: 'https://timetoreply.local/api/reports/alerts?days=7&team=1&agent=1&page_live=1&per_page_live=10&page_handled=1&per_page_handled=10&sort=desc&per_page=2&page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/reports/alerts?days=7&team=1&agent=1&page_live=1&per_page_live=10&page_handled=1&per_page_handled=10&sort=desc&per_page=2&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/alerts?days=7&team=1&agent=1&page_live=1&per_page_live=10&page_handled=1&per_page_handled=10&sort=desc&per_page=2&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/reports/alerts' per_page: type: integer example: 10 prev_page_url: type: string example: null to: type: integer example: 1 total: type: integer example: 1 handledMessages: type: object properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://timetoreply.local/api/reports/alerts?days=7&team=1&agent=1&page_live=1&per_page_live=10&page_handled=1&per_page_handled=10&sort=desc&per_page=2&page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/reports/alerts?days=7&team=1&agent=1&page_live=1&per_page_live=10&page_handled=1&per_page_handled=10&sort=desc&per_page=2&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/alerts?days=7&team=1&agent=1&page_live=1&per_page_live=10&page_handled=1&per_page_handled=10&sort=desc&per_page=2&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/reports/alerts' per_page: type: integer example: 10 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 mailbox_list: type: object properties: robert@timetoreply.com: type: object properties: id: type: integer example: 1 name: type: string example: 'Robert Teschmacher' email_usernames: type: array example: - robert@timetoreply.com items: type: string type: type: string example: agent tags: - Reports '/api/reports/alerts/{agent_id}': get: summary: 'Alerts - Report' operationId: alertsReport description: 'Alerts Report Data for a specific mailbox' parameters: - in: query name: days description: 'The number of days to go back in time.' example: 7 required: false schema: type: integer description: 'The number of days to go back in time.' example: 7 nullable: false - in: query name: page description: 'The page number for the messages.' example: 1 required: false schema: type: integer description: 'The page number for the messages.' example: 1 nullable: false - in: query name: per_page description: 'The number of messages per page.' example: 10 required: false schema: type: integer description: 'The number of messages per page.' example: 10 nullable: false - in: query name: sort description: 'The sort order for the messages.' example: desc required: false schema: type: string description: 'The sort order for the messages.' example: desc nullable: false responses: 200: description: '' content: application/json: schema: type: object example: messages: current_page: 1 data: - internet_message_id: 17051208463m286P45Dc@W9nH0EBgR7H3S30gzz7t5eZZn.yjJ2 date_time: 'Dec 30th 2024 13:04:43' subject: 'RE: Web Enquiry Form: repurpose efficient e-commerce' references: - 1653049868qqcadWDWel@0aLoGKTaUME6D9RhozbZihR3D.UOyS - 1666721757W1DY7B06mW@0RSrqWGGEGYhBQK5kzXolVTnb.Tl1E - 1657990435boDOORc1Fz@L6AqUraHfhD5RU1KFo6gV3kL8.cqm8 - 1673715234tAgFHGURq7@dOpC92ZbyPdbMzFctCzyagXHV.HWCj - 1677255262QdLeatkYmD@u6Cmqun4MwjxX4DV41ilYGXxD.mKEn replytime: 154 classification: reply raw_replytime: 154 friendly_reply_time: '02m:34s' friendly_raw_reply_time: '02m:34s' email_domains: - dickinson.com - timetoreply.com email_domains_from: - dickinson.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - dickinson.com email_domains_received: - timetoreply.com email_usernames: - gleason.filomena@dickinson.com - robert@timetoreply.com email_usernames_from: - gleason.filomena@dickinson.com email_usernames_to: - robert@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - gleason.filomena@dickinson.com email_usernames_received: - robert@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 30 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alert_type: live alerted_recipients: [] first_page_url: 'https://timetoreply.local/api/reports/alerts/1?days=7&per_page=2&sort=desc&page=1' from: 1 last_page: 1 last_page_url: 'https://timetoreply.local/api/reports/alerts/1?days=7&per_page=2&sort=desc&page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/alerts/1?days=7&per_page=2&sort=desc&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/reports/alerts/1' per_page: 2 prev_page_url: null to: 1 total: 1 mailbox_list: robert@timetoreply.com: id: 1 name: 'Robert Teschmacher' email_usernames: - robert@timetoreply.com type: agent properties: messages: type: object properties: current_page: type: integer example: 1 data: type: array example: - internet_message_id: 17051208463m286P45Dc@W9nH0EBgR7H3S30gzz7t5eZZn.yjJ2 date_time: 'Dec 30th 2024 13:04:43' subject: 'RE: Web Enquiry Form: repurpose efficient e-commerce' references: - 1653049868qqcadWDWel@0aLoGKTaUME6D9RhozbZihR3D.UOyS - 1666721757W1DY7B06mW@0RSrqWGGEGYhBQK5kzXolVTnb.Tl1E - 1657990435boDOORc1Fz@L6AqUraHfhD5RU1KFo6gV3kL8.cqm8 - 1673715234tAgFHGURq7@dOpC92ZbyPdbMzFctCzyagXHV.HWCj - 1677255262QdLeatkYmD@u6Cmqun4MwjxX4DV41ilYGXxD.mKEn replytime: 154 classification: reply raw_replytime: 154 friendly_reply_time: '02m:34s' friendly_raw_reply_time: '02m:34s' email_domains: - dickinson.com - timetoreply.com email_domains_from: - dickinson.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - dickinson.com email_domains_received: - timetoreply.com email_usernames: - gleason.filomena@dickinson.com - robert@timetoreply.com email_usernames_from: - gleason.filomena@dickinson.com email_usernames_to: - robert@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - gleason.filomena@dickinson.com email_usernames_received: - robert@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 30 is_manually_excluded_from_sla_breach: false matched_alerts: 1: 'Test View (2h)' alert_type: live alerted_recipients: [] items: type: object properties: internet_message_id: type: string example: 17051208463m286P45Dc@W9nH0EBgR7H3S30gzz7t5eZZn.yjJ2 date_time: type: string example: 'Dec 30th 2024 13:04:43' subject: type: string example: 'RE: Web Enquiry Form: repurpose efficient e-commerce' references: type: array example: - 1653049868qqcadWDWel@0aLoGKTaUME6D9RhozbZihR3D.UOyS - 1666721757W1DY7B06mW@0RSrqWGGEGYhBQK5kzXolVTnb.Tl1E - 1657990435boDOORc1Fz@L6AqUraHfhD5RU1KFo6gV3kL8.cqm8 - 1673715234tAgFHGURq7@dOpC92ZbyPdbMzFctCzyagXHV.HWCj - 1677255262QdLeatkYmD@u6Cmqun4MwjxX4DV41ilYGXxD.mKEn items: type: string replytime: type: integer example: 154 classification: type: string example: reply raw_replytime: type: integer example: 154 friendly_reply_time: type: string example: '02m:34s' friendly_raw_reply_time: type: string example: '02m:34s' email_domains: type: array example: - dickinson.com - timetoreply.com items: type: string email_domains_from: type: array example: - dickinson.com items: type: string email_domains_to: type: array example: - timetoreply.com items: type: string email_domains_reply_to: type: array example: [] email_domains_senders: type: array example: - dickinson.com items: type: string email_domains_received: type: array example: - timetoreply.com items: type: string email_usernames: type: array example: - gleason.filomena@dickinson.com - robert@timetoreply.com items: type: string email_usernames_from: type: array example: - gleason.filomena@dickinson.com items: type: string email_usernames_to: type: array example: - robert@timetoreply.com items: type: string email_usernames_cc: type: array example: [] email_usernames_reply_to: type: array example: [] email_usernames_senders: type: array example: - gleason.filomena@dickinson.com items: type: string email_usernames_received: type: array example: - robert@timetoreply.com items: type: string is_initial_reply: type: boolean example: false is_newest_message: type: boolean example: true message_type: type: string example: inbound labels: type: array example: [] thread_id: type: integer example: 30 is_manually_excluded_from_sla_breach: type: boolean example: false matched_alerts: type: object properties: 1: type: string example: 'Test View (2h)' alert_type: type: string example: live alerted_recipients: type: array example: [] first_page_url: type: string example: 'https://timetoreply.local/api/reports/alerts/1?days=7&per_page=2&sort=desc&page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/reports/alerts/1?days=7&per_page=2&sort=desc&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/reports/alerts/1?days=7&per_page=2&sort=desc&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/reports/alerts/1' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 1 total: type: integer example: 1 mailbox_list: type: object properties: robert@timetoreply.com: type: object properties: id: type: integer example: 1 name: type: string example: 'Robert Teschmacher' email_usernames: type: array example: - robert@timetoreply.com items: type: string type: type: string example: agent tags: - Reports parameters: - in: path name: agent_id description: 'The ID of the agent.' example: 1 required: true schema: type: integer - in: path name: agent description: 'The ID of the mailbox to filter by.' example: '1' required: true schema: type: string /api/logs/conversations: get: summary: 'Conversations - Report' operationId: conversationsReport description: "Conversation (Thread) Logs data\n The full list of available columns for the \"columns\" parameter are:\n- id\n- init_agent_reply_time\n- init_agent_action_time\n- total_agent_reply_time\n- last_received_at_date_time\n- thread_type\n- thread_status\n- raw_init_agent_reply_time\n- init_agent_reply_message_id\n- init_reply_agent_id\n- time_to_close\n- raw_time_to_close\n- friendly_initial_reply_time\n- friendly_raw_initial_reply_time\n- friendly_total_reply_time\n- microsoft_conversations\n- email_usernames\n- email_usernames_from\n- email_usernames_reply_to\n- email_usernames_senders\n- email_usernames_to\n- email_usernames_received\n- email_domains\n- date_times\n- message_classifications\n- message_subjects\n- messages\n- labels\n- has_contact_success\n- contact_success_time\n- contact_reply_time\n- subject\n- initial_reply_is_relevant\n- initial_reply_is_included_in_stats\n- initial_reply_is_outlier\n- friendly_time_to_close\n- friendly_raw_time_to_close\n- is_manually_excluded_from_sla_breach\n- customer_has_response\n- within_percentile_rank\n- messages.internet_message_id\n- messages.date_time\n- messages.timestamp\n- messages.subject\n- messages.references\n- messages.replytime\n- messages.classification\n- messages.raw_replytime\n- messages.friendly_reply_time\n- messages.friendly_raw_reply_time\n- messages.email_domains\n- messages.email_domains_from\n- messages.email_domains_to\n- messages.email_domains_reply_to\n- messages.email_domains_senders\n- messages.email_domains_received\n- messages.email_usernames\n- messages.email_usernames_from\n- messages.email_usernames_to\n- messages.email_usernames_cc\n- messages.email_usernames_reply_to\n- messages.email_usernames_senders\n- messages.email_usernames_received\n- messages.is_initial_reply\n- messages.is_newest_message\n- messages.message_type\n- messages.labels\n- messages.reply_is_relevant\n- messages.is_closing_email\n- messages.is_included_in_stats\n- messages.reply_is_outlier\n- messages.agents_read_status\n- messages.thread_id\n- messages.thread_message_count\n- messages.is_manually_excluded_from_sla_breach\n- messages.within_percentile_rank" parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' nullable: false - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' nullable: false - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' nullable: false - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal nullable: false - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: false nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false nullable: false - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false nullable: false - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null nullable: false - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND nullable: false - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' nullable: false - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' nullable: false - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' nullable: false - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' nullable: false - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 nullable: false - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 nullable: false - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: 15 nullable: false - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 nullable: false - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: sort_by description: 'Field Name to sort conversations (threads) by. Defaults to last_received_at_date_time.' example: last_received_at_date_time required: false schema: type: string description: 'Field Name to sort conversations (threads) by. Defaults to last_received_at_date_time.' example: last_received_at_date_time nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: 15 nullable: false - in: query name: columns description: 'Allows you to select which columns you want to return.' example: - id - init_agent_reply_time required: false schema: type: array description: 'Allows you to select which columns you want to return.' example: - id - init_agent_reply_time items: type: string - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false - in: query name: unfilteredView description: 'Should we use the unfiltered view.' example: false required: false schema: type: boolean description: 'Should we use the unfiltered view.' example: false nullable: false responses: 200: description: '' content: application/json: schema: type: object example: threads: current_page: 1 data: - id: 386 init_agent_reply_time: 170995 - id: 361 init_agent_reply_time: 6480 first_page_url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=1' from: 1 last_page: 37 last_page_url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=37' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=6' label: '6' active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=7' label: '7' active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=8' label: '8' active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=9' label: '9' active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=10' label: '10' active: false - url: null label: ... active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=36' label: '36' active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=37' label: '37' active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=2' label: 'Next »' active: false next_page_url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=2' path: 'https://timetoreply.local/api/logs/conversations' per_page: 2 prev_page_url: null to: 2 total: 73 stats: threads: total: 73 internal: 2 inbound: 58 outbound: 13 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 66 have_replies_from_agents: 59 have_no_replies_from_agents: 14 completionRatio: ratio: 89.66 numerator: 52 denominator: 58 handledRate: rate: 0 numerator: 0 denominator: 73 top_labels: '' messages_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.5 messages_received_per_conversations_avg: 0 labels: total: 0 list: [] messages: count: 237 initial: 0 replies: 124 forward: 0 follow_up: 0 received: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 111 initial: 0 replies: 68 forward: 0 follow_up: 0 initial_replies: 52 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 68 initialTTR: friendly: '2h:6m' raw: 7577 friendly_no_business: '2h:39m' raw_no_business: 9564 deviation_friendly: '12m:40s' deviation_raw: 760 deviation_friendly_no_business: '12m:40s' deviation_raw_no_business: 760 median_friendly: '22m:51s' median_raw: 1371 median_friendly_no_business: '22m:51s' median_raw_no_business: 1371 consistency_score: 44.56% consistency_score_no_business: 44.56% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 52 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A dailyStats: [] type: stats properties: threads: type: object properties: current_page: type: integer example: 1 data: type: array example: - id: 386 init_agent_reply_time: 170995 - id: 361 init_agent_reply_time: 6480 items: type: object properties: id: type: integer example: 386 init_agent_reply_time: type: integer example: 170995 first_page_url: type: string example: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=1' from: type: integer example: 1 last_page: type: integer example: 37 last_page_url: type: string example: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=37' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=6' label: '6' active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=7' label: '7' active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=8' label: '8' active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=9' label: '9' active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=10' label: '10' active: false - url: null label: ... active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=36' label: '36' active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=37' label: '37' active: false - url: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=2' path: type: string example: 'https://timetoreply.local/api/logs/conversations' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 73 stats: type: object properties: threads: type: object properties: total: type: integer example: 73 internal: type: integer example: 2 inbound: type: integer example: 58 outbound: type: integer example: 13 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 66 have_replies_from_agents: type: integer example: 59 have_no_replies_from_agents: type: integer example: 14 completionRatio: type: object properties: ratio: type: number example: 89.66 numerator: type: integer example: 52 denominator: type: integer example: 58 handledRate: type: object properties: rate: type: integer example: 0 numerator: type: integer example: 0 denominator: type: integer example: 73 top_labels: type: string example: '' messages_per_conversations_avg: type: number example: 1.5 messages_sent_per_conversations_avg: type: number example: 1.5 messages_received_per_conversations_avg: type: integer example: 0 labels: type: object properties: total: type: integer example: 0 list: type: array example: [] messages: type: object properties: count: type: integer example: 237 initial: type: integer example: 0 replies: type: integer example: 124 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 111 initial: type: integer example: 0 replies: type: integer example: 68 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 52 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 68 initialTTR: type: object properties: friendly: type: string example: '2h:6m' raw: type: integer example: 7577 friendly_no_business: type: string example: '2h:39m' raw_no_business: type: integer example: 9564 deviation_friendly: type: string example: '12m:40s' deviation_raw: type: integer example: 760 deviation_friendly_no_business: type: string example: '12m:40s' deviation_raw_no_business: type: integer example: 760 median_friendly: type: string example: '22m:51s' median_raw: type: integer example: 1371 median_friendly_no_business: type: string example: '22m:51s' median_raw_no_business: type: integer example: 1371 consistency_score: type: string example: 44.56% consistency_score_no_business: type: string example: 44.56% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 52 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A dailyStats: type: array example: [] type: type: string example: stats tags: - Logs /api/logs/conversations/get-by-subject-or-email: get: summary: 'Conversations - Find by subject or email' operationId: conversationsFindBySubjectOrEmail description: 'Find Conversation from a subject line or email address' parameters: - in: query name: search description: 'Search a specific email subject line or email address.' example: 'Support Query' required: false schema: type: string description: 'Search a specific email subject line or email address.' example: 'Support Query' nullable: false responses: 200: description: '' content: application/json: schema: type: array items: type: object example: [] tags: - Logs /api/logs/conversations/get-by-internet-message-id: get: summary: 'Conversations - Find' operationId: conversationsFind description: 'Entire Conversation from a single Message ID' parameters: - in: query name: internet_message_id description: 'The internet message id of the message for which you want the entire conversation.' example: 1601678270iYOoAwCjDD@TnlYu0KwPhwXxhcTAeHFJMHlI.DrfT required: true schema: type: string description: 'The internet message id of the message for which you want the entire conversation.' example: 1601678270iYOoAwCjDD@TnlYu0KwPhwXxhcTAeHFJMHlI.DrfT nullable: false responses: 200: description: '' content: application/json: schema: type: object example: id: 478 init_agent_reply_time: 1800 init_agent_action_time: 1800 total_agent_reply_time: 1800 last_received_at_date_time: 'Dec 27th 2024 14:10:33' thread_type: outbound thread_status: await-agent raw_init_agent_reply_time: 1800 init_agent_reply_message_id: 1714797171YNMMfMLYFL@JIObjp9QZQyTrfnZxsFWPbzsc.XaQW init_reply_agent_id: null time_to_close: null raw_time_to_close: null friendly_initial_reply_time: '30m:00s' friendly_raw_initial_reply_time: '30m:00s' friendly_total_reply_time: '30m:00s' microsoft_conversations: - aSWN4MV0NEtOJ6l0co email_usernames: - jeromy35@kshlerin.com - g.wunsch@timetoreply.com email_usernames_from: - jeromy35@kshlerin.com - g.wunsch@timetoreply.com email_usernames_reply_to: [] email_usernames_senders: - jeromy35@kshlerin.com - g.wunsch@timetoreply.com email_usernames_to: - g.wunsch@timetoreply.com - jeromy35@kshlerin.com email_usernames_received: - g.wunsch@timetoreply.com - jeromy35@kshlerin.com email_domains: - kshlerin.com - timetoreply.com date_times: - '2024-12-27 14:10:33' - '2024-12-27 13:40:33' message_classifications: - reply - first message_subjects: - 'RE: Web Enquiry Form: implement sexy solutions' messages: - internet_message_id: 1714797171YNMMfMLYFL@JIObjp9QZQyTrfnZxsFWPbzsc.XaQW date_time: 'Dec 27th 2024 14:10:33' timestamp: 1735308633 subject: 'RE: Web Enquiry Form: implement sexy solutions' references: - 1705630724HD9IQDbQ71@1H7D1mo8pYfhC2CROOcT32kWF.KAx0 - 1672717619TOYy4pxZWp@ae4yAdzgkcbfPiX8lC00TlIM6.sS0e replytime: 1800 classification: reply raw_replytime: 1800 friendly_reply_time: '30m:00s' friendly_raw_reply_time: '30m:00s' email_domains: - kshlerin.com - timetoreply.com email_domains_from: - kshlerin.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - kshlerin.com email_domains_received: - timetoreply.com email_usernames: - jeromy35@kshlerin.com - g.wunsch@timetoreply.com email_usernames_from: - jeromy35@kshlerin.com email_usernames_to: - g.wunsch@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - jeromy35@kshlerin.com email_usernames_received: - g.wunsch@timetoreply.com is_initial_reply: true is_newest_message: true message_type: inbound labels: [] reply_is_relevant: false is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: g.wunsch@timetoreply.com: true is_manually_excluded_from_sla_breach: false - internet_message_id: 1672717619TOYy4pxZWp@ae4yAdzgkcbfPiX8lC00TlIM6.sS0e date_time: 'Dec 27th 2024 13:40:33' timestamp: 1735306833 subject: 'RE: Web Enquiry Form: implement sexy solutions' references: - 1705630724HD9IQDbQ71@1H7D1mo8pYfhC2CROOcT32kWF.KAx0 replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - timetoreply.com - kshlerin.com email_domains_from: - timetoreply.com email_domains_to: - kshlerin.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - kshlerin.com email_usernames: - g.wunsch@timetoreply.com - jeromy35@kshlerin.com email_usernames_from: - g.wunsch@timetoreply.com email_usernames_to: - jeromy35@kshlerin.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - g.wunsch@timetoreply.com email_usernames_received: - jeromy35@kshlerin.com is_initial_reply: false is_newest_message: false message_type: outbound labels: - UNREAD reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false is_manually_excluded_from_sla_breach: false labels: - UNREAD has_contact_success: false contact_success_time: null contact_reply_time: null subject: 'RE: Web Enquiry Form: implement sexy solutions' initial_reply_is_relevant: false initial_reply_is_included_in_stats: true initial_reply_is_outlier: false friendly_time_to_close: N/A friendly_raw_time_to_close: N/A is_manually_excluded_from_sla_breach: false customer_has_response: false properties: id: type: integer example: 478 init_agent_reply_time: type: integer example: 1800 init_agent_action_time: type: integer example: 1800 total_agent_reply_time: type: integer example: 1800 last_received_at_date_time: type: string example: 'Dec 27th 2024 14:10:33' thread_type: type: string example: outbound thread_status: type: string example: await-agent raw_init_agent_reply_time: type: integer example: 1800 init_agent_reply_message_id: type: string example: 1714797171YNMMfMLYFL@JIObjp9QZQyTrfnZxsFWPbzsc.XaQW init_reply_agent_id: type: string example: null time_to_close: type: string example: null raw_time_to_close: type: string example: null friendly_initial_reply_time: type: string example: '30m:00s' friendly_raw_initial_reply_time: type: string example: '30m:00s' friendly_total_reply_time: type: string example: '30m:00s' microsoft_conversations: type: array example: - aSWN4MV0NEtOJ6l0co items: type: string email_usernames: type: array example: - jeromy35@kshlerin.com - g.wunsch@timetoreply.com items: type: string email_usernames_from: type: array example: - jeromy35@kshlerin.com - g.wunsch@timetoreply.com items: type: string email_usernames_reply_to: type: array example: [] email_usernames_senders: type: array example: - jeromy35@kshlerin.com - g.wunsch@timetoreply.com items: type: string email_usernames_to: type: array example: - g.wunsch@timetoreply.com - jeromy35@kshlerin.com items: type: string email_usernames_received: type: array example: - g.wunsch@timetoreply.com - jeromy35@kshlerin.com items: type: string email_domains: type: array example: - kshlerin.com - timetoreply.com items: type: string date_times: type: array example: - '2024-12-27 14:10:33' - '2024-12-27 13:40:33' items: type: string message_classifications: type: array example: - reply - first items: type: string message_subjects: type: array example: - 'RE: Web Enquiry Form: implement sexy solutions' items: type: string messages: type: array example: - internet_message_id: 1714797171YNMMfMLYFL@JIObjp9QZQyTrfnZxsFWPbzsc.XaQW date_time: 'Dec 27th 2024 14:10:33' timestamp: 1735308633 subject: 'RE: Web Enquiry Form: implement sexy solutions' references: - 1705630724HD9IQDbQ71@1H7D1mo8pYfhC2CROOcT32kWF.KAx0 - 1672717619TOYy4pxZWp@ae4yAdzgkcbfPiX8lC00TlIM6.sS0e replytime: 1800 classification: reply raw_replytime: 1800 friendly_reply_time: '30m:00s' friendly_raw_reply_time: '30m:00s' email_domains: - kshlerin.com - timetoreply.com email_domains_from: - kshlerin.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - kshlerin.com email_domains_received: - timetoreply.com email_usernames: - jeromy35@kshlerin.com - g.wunsch@timetoreply.com email_usernames_from: - jeromy35@kshlerin.com email_usernames_to: - g.wunsch@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - jeromy35@kshlerin.com email_usernames_received: - g.wunsch@timetoreply.com is_initial_reply: true is_newest_message: true message_type: inbound labels: [] reply_is_relevant: false is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: g.wunsch@timetoreply.com: true is_manually_excluded_from_sla_breach: false - internet_message_id: 1672717619TOYy4pxZWp@ae4yAdzgkcbfPiX8lC00TlIM6.sS0e date_time: 'Dec 27th 2024 13:40:33' timestamp: 1735306833 subject: 'RE: Web Enquiry Form: implement sexy solutions' references: - 1705630724HD9IQDbQ71@1H7D1mo8pYfhC2CROOcT32kWF.KAx0 replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - timetoreply.com - kshlerin.com email_domains_from: - timetoreply.com email_domains_to: - kshlerin.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - kshlerin.com email_usernames: - g.wunsch@timetoreply.com - jeromy35@kshlerin.com email_usernames_from: - g.wunsch@timetoreply.com email_usernames_to: - jeromy35@kshlerin.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - g.wunsch@timetoreply.com email_usernames_received: - jeromy35@kshlerin.com is_initial_reply: false is_newest_message: false message_type: outbound labels: - UNREAD reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false is_manually_excluded_from_sla_breach: false items: type: object properties: internet_message_id: type: string example: 1714797171YNMMfMLYFL@JIObjp9QZQyTrfnZxsFWPbzsc.XaQW date_time: type: string example: 'Dec 27th 2024 14:10:33' timestamp: type: integer example: 1735308633 subject: type: string example: 'RE: Web Enquiry Form: implement sexy solutions' references: type: array example: - 1705630724HD9IQDbQ71@1H7D1mo8pYfhC2CROOcT32kWF.KAx0 - 1672717619TOYy4pxZWp@ae4yAdzgkcbfPiX8lC00TlIM6.sS0e items: type: string replytime: type: integer example: 1800 classification: type: string example: reply raw_replytime: type: integer example: 1800 friendly_reply_time: type: string example: '30m:00s' friendly_raw_reply_time: type: string example: '30m:00s' email_domains: type: array example: - kshlerin.com - timetoreply.com items: type: string email_domains_from: type: array example: - kshlerin.com items: type: string email_domains_to: type: array example: - timetoreply.com items: type: string email_domains_reply_to: type: array example: [] email_domains_senders: type: array example: - kshlerin.com items: type: string email_domains_received: type: array example: - timetoreply.com items: type: string email_usernames: type: array example: - jeromy35@kshlerin.com - g.wunsch@timetoreply.com items: type: string email_usernames_from: type: array example: - jeromy35@kshlerin.com items: type: string email_usernames_to: type: array example: - g.wunsch@timetoreply.com items: type: string email_usernames_cc: type: array example: [] email_usernames_reply_to: type: array example: [] email_usernames_senders: type: array example: - jeromy35@kshlerin.com items: type: string email_usernames_received: type: array example: - g.wunsch@timetoreply.com items: type: string is_initial_reply: type: boolean example: true is_newest_message: type: boolean example: true message_type: type: string example: inbound labels: type: array example: [] reply_is_relevant: type: boolean example: false is_closing_email: type: boolean example: false is_included_in_stats: type: boolean example: true reply_is_outlier: type: boolean example: false agents_read_status: type: object properties: g.wunsch@timetoreply.com: type: boolean example: true is_manually_excluded_from_sla_breach: type: boolean example: false labels: type: array example: - UNREAD items: type: string has_contact_success: type: boolean example: false contact_success_time: type: string example: null contact_reply_time: type: string example: null subject: type: string example: 'RE: Web Enquiry Form: implement sexy solutions' initial_reply_is_relevant: type: boolean example: false initial_reply_is_included_in_stats: type: boolean example: true initial_reply_is_outlier: type: boolean example: false friendly_time_to_close: type: string example: N/A friendly_raw_time_to_close: type: string example: N/A is_manually_excluded_from_sla_breach: type: boolean example: false customer_has_response: type: boolean example: false tags: - Logs /api/logs/conversations/mark-closed: post: summary: 'Conversations - Close' operationId: conversationsClose description: 'Endpoint For marking Conversations as closed.' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: ids: - 3 - 5 - 6 - 7 - 8 properties: ids: type: array example: - 3 - 5 - 6 - 7 - 8 items: type: integer tags: - Logs requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'An array of Conversation/Thread IDs to marked off as closed.' example: - 8 - 6 - 7 - 5 - 3 - 0 - 9 items: type: integer required: - ids /api/logs/conversations/exclude-from-sla-breach: post: summary: 'Conversations - Exclude from SLA Breach' operationId: conversationsExcludeFromSLABreach description: 'Endpoint for manually excluding conversations (first reply times) from SLA Breach.' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: ids: '0': 8 '2': 7 '3': 5 '5': 0 '6': 9 properties: ids: type: object properties: 0: type: integer example: 8 2: type: integer example: 7 3: type: integer example: 5 5: type: integer example: 0 6: type: integer example: 9 tags: - Logs requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'An array of Conversation/Thread IDs to excluded from SLA breaches.' example: - 8 - 6 - 7 - 5 - 3 - 0 - 9 items: type: integer required: - ids /api/logs/conversations/remove-exclude-from-sla-breach: post: summary: 'Conversations - Remove exclude from SLA Breach' operationId: conversationsRemoveExcludeFromSLABreach description: 'Endpoint for removing the SLA breach exclusions for conversations (first reply times).' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: ids: - 3 - 6 properties: ids: type: array example: - 3 - 6 items: type: integer tags: - Logs requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'An array of Conversation/Thread IDs that should no longer be excluded from SLA breaches.' example: - 8 - 6 - 7 - 5 - 3 - 0 - 9 items: type: integer required: - ids /api/logs/messages: get: summary: 'Messages - Report' operationId: messagesReport description: "Message Logs data\nThe full list of available columns for the \"columns\" parameter are:\n- internet_message_id\n- date_time\n- timestamp\n- subject\n- references\n- replytime\n- classification\n- raw_replytime\n- friendly_reply_time\n- friendly_raw_reply_time\n- email_domains\n- email_domains_from\n- email_domains_to\n- email_domains_reply_to\n- email_domains_senders\n- email_domains_received\n- email_usernames\n- email_usernames_from\n- email_usernames_to\n- email_usernames_cc\n- email_usernames_reply_to\n- email_usernames_senders\n- email_usernames_received\n- is_initial_reply\n- is_newest_message\n- message_type\n- labels\n- reply_is_relevant\n- is_closing_email\n- is_included_in_stats\n- reply_is_outlier\n- agents_read_status\n- thread_id\n- thread_message_count\n- is_manually_excluded_from_sla_breach\n- within_percentile_rank" parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' nullable: false - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' nullable: false - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' nullable: false - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal nullable: false - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: false nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false nullable: false - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false nullable: false - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null nullable: false - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND nullable: false - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' nullable: false - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' nullable: false - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' nullable: false - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' nullable: false - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 nullable: false - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 nullable: false - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: 15 nullable: false - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 nullable: false - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: sort_by description: 'Field Name to sort messages by. Defaults to date_time.' example: date_time required: false schema: type: string description: 'Field Name to sort messages by. Defaults to date_time.' example: date_time nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: 15 nullable: false - in: query name: columns description: 'Allows you to select which columns you want to return.' example: - date_time - subject required: false schema: type: array description: 'Allows you to select which columns you want to return.' example: - date_time - subject items: type: string - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false - in: query name: unfilteredView description: 'Should we use the unfiltered view.' example: false required: false schema: type: boolean description: 'Should we use the unfiltered view.' example: false nullable: false responses: 200: description: '' content: application/json: schema: type: object example: messages: current_page: 1 data: - date_time: 'Jan 2nd 2025 15:53:35' subject: 'RE: leverage interactive experiences' - date_time: 'Jan 2nd 2025 15:47:46' subject: 'FW: Web Enquiry Form: exploit integrated channels' first_page_url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=1' from: 1 last_page: 119 last_page_url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=119' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=6' label: '6' active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=7' label: '7' active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=8' label: '8' active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=9' label: '9' active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=10' label: '10' active: false - url: null label: ... active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=118' label: '118' active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=119' label: '119' active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=2' label: 'Next »' active: false next_page_url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=2' path: 'https://timetoreply.local/api/logs/messages' per_page: 2 prev_page_url: null to: 2 total: 237 stats: threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_replies_from_agents: 0 have_no_replies_from_agents: 0 completionRatio: ratio: 0 numerator: 52 denominator: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: '' messages_per_conversations_avg: N/A messages_sent_per_conversations_avg: N/A messages_received_per_conversations_avg: N/A labels: total: 0 list: [] messages: count: 237 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 127 initial: 54 replies: 57 forward: 0 follow_up: 16 initial_replies: 14 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 111 initial: 13 replies: 68 forward: 30 follow_up: 0 initial_replies: 52 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 overallTTR: friendly: '1h:42m' raw: 6141 friendly_no_business: '4h:37m' raw_no_business: 16664 deviation_friendly: '11m:25s' deviation_raw: 685 deviation_friendly_no_business: '9m:37s' deviation_raw_no_business: 577 median_friendly: '19m:31s' median_raw: 1171 median_friendly_no_business: '20m:4s' median_raw_no_business: 1204 consistency_score: 41.54% consistency_score_no_business: 52.08% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 68 initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 0 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A dailyStats: [] type: stats properties: messages: type: object properties: current_page: type: integer example: 1 data: type: array example: - date_time: 'Jan 2nd 2025 15:53:35' subject: 'RE: leverage interactive experiences' - date_time: 'Jan 2nd 2025 15:47:46' subject: 'FW: Web Enquiry Form: exploit integrated channels' items: type: object properties: date_time: type: string example: 'Jan 2nd 2025 15:53:35' subject: type: string example: 'RE: leverage interactive experiences' first_page_url: type: string example: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=1' from: type: integer example: 1 last_page: type: integer example: 119 last_page_url: type: string example: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=119' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=6' label: '6' active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=7' label: '7' active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=8' label: '8' active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=9' label: '9' active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=10' label: '10' active: false - url: null label: ... active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=118' label: '118' active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=119' label: '119' active: false - url: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=2' path: type: string example: 'https://timetoreply.local/api/logs/messages' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 237 stats: type: object properties: threads: type: object properties: total: type: integer example: 0 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_replies_from_agents: type: integer example: 0 have_no_replies_from_agents: type: integer example: 0 completionRatio: type: object properties: ratio: type: integer example: 0 numerator: type: integer example: 52 denominator: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 0 numerator: type: integer example: 0 denominator: type: integer example: 0 top_labels: type: string example: '' messages_per_conversations_avg: type: string example: N/A messages_sent_per_conversations_avg: type: string example: N/A messages_received_per_conversations_avg: type: string example: N/A labels: type: object properties: total: type: integer example: 0 list: type: array example: [] messages: type: object properties: count: type: integer example: 237 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 127 initial: type: integer example: 54 replies: type: integer example: 57 forward: type: integer example: 0 follow_up: type: integer example: 16 initial_replies: type: integer example: 14 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 111 initial: type: integer example: 13 replies: type: integer example: 68 forward: type: integer example: 30 follow_up: type: integer example: 0 initial_replies: type: integer example: 52 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 overallTTR: type: object properties: friendly: type: string example: '1h:42m' raw: type: integer example: 6141 friendly_no_business: type: string example: '4h:37m' raw_no_business: type: integer example: 16664 deviation_friendly: type: string example: '11m:25s' deviation_raw: type: integer example: 685 deviation_friendly_no_business: type: string example: '9m:37s' deviation_raw_no_business: type: integer example: 577 median_friendly: type: string example: '19m:31s' median_raw: type: integer example: 1171 median_friendly_no_business: type: string example: '20m:4s' median_raw_no_business: type: integer example: 1204 consistency_score: type: string example: 41.54% consistency_score_no_business: type: string example: 52.08% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 68 initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 0 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A dailyStats: type: array example: [] type: type: string example: stats tags: - Logs /api/logs/messages/exclude-from-sla-breach: post: summary: 'Messages - Exclude from SLA Breach' operationId: messagesExcludeFromSLABreach description: 'Endpoint for manually excluding messages (reply times) from SLA Breach.' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: ids: - abc@123.server.com - def@123.server.com properties: ids: type: array example: - abc@123.server.com - def@123.server.com items: type: string tags: - Logs requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'An array of Internet Message IDs to excluded from SLA breaches.' example: - abc@123.server.com - def@123.server.com items: type: string required: - ids /api/logs/messages/remove-exclude-from-sla-breach: post: summary: 'Messages - Remove exclude from SLA Breach' operationId: messagesRemoveExcludeFromSLABreach description: 'Endpoint for removing the SLA breach exclusions for messages (reply times).' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: ids: - abc@123.server.com - def@123.server.com properties: ids: type: array example: - abc@123.server.com - def@123.server.com items: type: string tags: - Logs requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'An array of Internet Message IDs that should no longer be excluded from SLA breaches.' example: - abc@123.server.com - def@123.server.com items: type: string required: - ids /api/logs/stat-breakdown: get: summary: 'Stats - Breakdown' operationId: statsBreakdown description: 'Get the conversations or emails that make up a given statistic.' parameters: - in: query name: stat description: 'The stat to get the breakdown for.' example: threads.total required: false schema: type: string description: 'The stat to get the breakdown for.' example: threads.total nullable: false - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: '2020-01-01' nullable: false - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: '2020-01-08' nullable: false - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: 'My Company' nullable: false - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: Internal nullable: false - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: false nullable: false - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: '1' nullable: false - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: 'Contact Group' nullable: false - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: false nullable: false - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: false nullable: false - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null nullable: false - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: - INBOX items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: AND nullable: false - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.' example: 'internal,await-customer,closed,await-agent' nullable: false - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.' example: 'hasReplies,hasForwards,hasNoRepliesOrForwards' nullable: false - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward,follow-up.' example: 'calculating,first,reply,reply-all,forward' nullable: false - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.' example: 'inbound,outbound,internal' nullable: false - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: 'customer-has-response,waiting-for-response' nullable: false - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: 15 nullable: false - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: 15 nullable: false - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: 15 nullable: false - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: 15 nullable: false - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: 2 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 2 nullable: false - in: query name: sort_by description: 'Field Name to sort conversations (threads) by. Defaults to last_received_at_date_time.' example: last_received_at_date_time required: false schema: type: string description: 'Field Name to sort conversations (threads) by. Defaults to last_received_at_date_time.' example: last_received_at_date_time nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: desc nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: 15 required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: 15 nullable: false - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: data: current_page: 1 data: - id: 386 init_agent_reply_time: 170995 init_agent_action_time: 170995 total_agent_reply_time: 180915 last_received_at_date_time: 'Jan 2nd 2025 16:07:55' thread_type: outbound thread_status: closed raw_init_agent_reply_time: 170995 init_agent_reply_message_id: 1700097229WCC9Jp8skI@jFHyYVoNdnHvo19V4uPfe6HtZ.vvGj init_reply_agent_id: null time_to_close: 65715 raw_time_to_close: 180915 friendly_initial_reply_time: '47h:29m:55s' friendly_raw_initial_reply_time: '47h:29m:55s' friendly_total_reply_time: '50h:15m:15s' microsoft_conversations: - bqn4KKZhUeQ1OfuP8l email_usernames: - noemi76@reichert.com - waelchi.lois@beier.com - barry@timetoreply.com - qvonrueden@mcglynn.com - minnie.heller@bechtelar.com - bruce.steuber@sauer.com email_usernames_from: - noemi76@reichert.com - waelchi.lois@beier.com - barry@timetoreply.com email_usernames_reply_to: [] email_usernames_senders: - noemi76@reichert.com - waelchi.lois@beier.com - barry@timetoreply.com email_usernames_to: - waelchi.lois@beier.com - barry@timetoreply.com - qvonrueden@mcglynn.com - minnie.heller@bechtelar.com - noemi76@reichert.com email_usernames_received: - waelchi.lois@beier.com - barry@timetoreply.com - qvonrueden@mcglynn.com - minnie.heller@bechtelar.com - noemi76@reichert.com - bruce.steuber@sauer.com email_domains: - reichert.com - beier.com - timetoreply.com - mcglynn.com - bechtelar.com - sauer.com date_times: - '2025-01-02 16:07:55' - '2025-01-02 13:22:35' - '2024-12-31 13:52:40' message_classifications: - reply - reply-all - first message_subjects: - 'RE: utilize leading-edge channels' - 'utilize leading-edge channels' messages: - internet_message_id: 1728635954gcy2b8wJBL@SBTqa9GR3HPb39rZgS2Mzuf1n.yxKf date_time: 'Jan 2nd 2025 16:07:55' timestamp: 1735834075 subject: 'RE: utilize leading-edge channels (Excluded from statistics due to applied filters)' references: - 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timetoreply.com - mcglynn.com - bechtelar.com - reichert.com email_domains_reply_to: [] email_domains_senders: - beier.com email_domains_received: - timetoreply.com - mcglynn.com - bechtelar.com - reichert.com - sauer.com email_usernames: - waelchi.lois@beier.com - barry@timetoreply.com - qvonrueden@mcglynn.com - minnie.heller@bechtelar.com - noemi76@reichert.com - bruce.steuber@sauer.com email_usernames_from: - waelchi.lois@beier.com email_usernames_to: - barry@timetoreply.com - qvonrueden@mcglynn.com - minnie.heller@bechtelar.com - noemi76@reichert.com email_usernames_cc: - bruce.steuber@sauer.com email_usernames_reply_to: [] email_usernames_senders: - waelchi.lois@beier.com email_usernames_received: - barry@timetoreply.com - qvonrueden@mcglynn.com - minnie.heller@bechtelar.com - noemi76@reichert.com - bruce.steuber@sauer.com is_initial_reply: true is_newest_message: false message_type: inbound labels: - UNREAD reply_is_relevant: false is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: barry@timetoreply.com: false is_manually_excluded_from_sla_breach: false - internet_message_id: 1716855636A36zAhUnHS@wTyP2a1StYeYExue0jC7OEfOJ.y1Er date_time: 'Dec 31st 2024 13:52:40' timestamp: 1735653160 subject: 'utilize leading-edge channels' references: - 1694999163lrRRbkaOH9@QdqFDlN3DoA4Hu8xxZgAmO3zG.LDf6 - 1700504520nZzmL2rLQf@nmucqSBfqjX3MwfF6mC1Y3QwB.ITya - 16986142541z0F0ePNsF@QCaQqhZVEZvw8FiGan8Ystxg8.SS4A - 1702802286oILTBxVeZh@rPE4OzKimUgqlF6FsA3SFeRkp.bbgp - 170215780026ncC6g7f3@5UrqiFqQKsXOrxfSgzCE53aW9.kAIv replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - timetoreply.com - mcglynn.com - bechtelar.com - reichert.com - beier.com - sauer.com email_domains_from: - timetoreply.com email_domains_to: - mcglynn.com - bechtelar.com - reichert.com - beier.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - mcglynn.com - bechtelar.com - reichert.com - beier.com - sauer.com email_usernames: - barry@timetoreply.com - qvonrueden@mcglynn.com - minnie.heller@bechtelar.com - noemi76@reichert.com - waelchi.lois@beier.com - bruce.steuber@sauer.com email_usernames_from: - barry@timetoreply.com email_usernames_to: - qvonrueden@mcglynn.com - minnie.heller@bechtelar.com - noemi76@reichert.com - waelchi.lois@beier.com email_usernames_cc: - bruce.steuber@sauer.com email_usernames_reply_to: [] email_usernames_senders: - barry@timetoreply.com email_usernames_received: - qvonrueden@mcglynn.com - minnie.heller@bechtelar.com - noemi76@reichert.com - waelchi.lois@beier.com - bruce.steuber@sauer.com is_initial_reply: false is_newest_message: false message_type: outbound labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false is_manually_excluded_from_sla_breach: false labels: - CATEGORY_SOCIAL - CATEGORY_PERSONAL - UNREAD - CATEGORY_PROMOTIONS has_contact_success: false contact_success_time: null contact_reply_time: null subject: 'utilize leading-edge channels' initial_reply_is_relevant: false initial_reply_is_included_in_stats: true initial_reply_is_outlier: true friendly_time_to_close: '18h:15m' friendly_raw_time_to_close: '50h:15m' is_manually_excluded_from_sla_breach: false customer_has_response: false - 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torphy.agnes@wilkinson.biz - boggsterman@hotmail.com email_domains: - wilkinson.biz - hotmail.com - eichmann.info date_times: - '2025-01-02 15:59:00' - '2025-01-02 15:56:40' - '2025-01-02 15:53:35' - '2025-01-02 14:05:35' message_classifications: - forward - reply - first message_subjects: - 'RE: leverage interactive experiences' - 'FW: leverage interactive experiences' - 'leverage interactive experiences' messages: - internet_message_id: 1702791628sw4oiCsgMT@YZdGwVLPmztQSjBQOB1cClAk2.GKWt date_time: 'Jan 2nd 2025 15:59:00' timestamp: 1735833540 subject: 'RE: leverage interactive experiences (Excluded from statistics due to applied filters)' references: - 1715998382dAuy6zBaAl@4BEWrFXNRpyUMlQ7JvowjOBn9.6nGE - 1705896230Vo1mR5WDve@KFOevuVsMT593kRaBNHRmRPE1.O14i - 16775908075A2JQ4RquQ@wN8L2tFZU0sa7PZBWqcOYNfKF.33hY replytime: 140 classification: forward raw_replytime: 140 friendly_reply_time: '02m:20s' friendly_raw_reply_time: '02m:20s' email_domains: - wilkinson.biz email_domains_from: - wilkinson.biz email_domains_to: - wilkinson.biz email_domains_reply_to: [] email_domains_senders: - wilkinson.biz email_domains_received: - wilkinson.biz email_usernames: - torphy.agnes@wilkinson.biz email_usernames_from: - torphy.agnes@wilkinson.biz email_usernames_to: - torphy.agnes@wilkinson.biz email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - torphy.agnes@wilkinson.biz email_usernames_received: - torphy.agnes@wilkinson.biz is_initial_reply: false is_newest_message: true message_type: other labels: - CATEGORY_SOCIAL - CATEGORY_PROMOTIONS reply_is_relevant: false is_closing_email: false is_included_in_stats: false reply_is_outlier: false is_manually_excluded_from_sla_breach: false - internet_message_id: 16775908075A2JQ4RquQ@wN8L2tFZU0sa7PZBWqcOYNfKF.33hY date_time: 'Jan 2nd 2025 15:56:40' timestamp: 1735833400 subject: 'FW: leverage interactive experiences (Excluded from statistics due to applied filters)' references: - 1715998382dAuy6zBaAl@4BEWrFXNRpyUMlQ7JvowjOBn9.6nGE - 1705896230Vo1mR5WDve@KFOevuVsMT593kRaBNHRmRPE1.O14i replytime: 6665 classification: forward raw_replytime: 6665 friendly_reply_time: '01h:51m:05s' friendly_raw_reply_time: '01h:51m:05s' email_domains: - wilkinson.biz email_domains_from: - wilkinson.biz email_domains_to: - wilkinson.biz email_domains_reply_to: [] email_domains_senders: - wilkinson.biz email_domains_received: - wilkinson.biz email_usernames: - torphy.agnes@wilkinson.biz email_usernames_from: - torphy.agnes@wilkinson.biz email_usernames_to: - torphy.agnes@wilkinson.biz email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - torphy.agnes@wilkinson.biz email_usernames_received: - torphy.agnes@wilkinson.biz is_initial_reply: false is_newest_message: false message_type: other labels: - UNREAD reply_is_relevant: false is_closing_email: false is_included_in_stats: false reply_is_outlier: false is_manually_excluded_from_sla_breach: false - internet_message_id: 1705896230Vo1mR5WDve@KFOevuVsMT593kRaBNHRmRPE1.O14i date_time: 'Jan 2nd 2025 15:53:35' timestamp: 1735833215 subject: 'RE: leverage interactive experiences' references: - 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1700097229WCC9Jp8skI@jFHyYVoNdnHvo19V4uPfe6HtZ.vvGj replytime: 9920 classification: reply raw_replytime: 9920 friendly_reply_time: '02h:45m:20s' friendly_raw_reply_time: '02h:45m:20s' email_domains: - reichert.com - beier.com email_domains_from: - reichert.com email_domains_to: - beier.com email_domains_reply_to: [] email_domains_senders: - reichert.com email_domains_received: - beier.com email_usernames: - noemi76@reichert.com - waelchi.lois@beier.com email_usernames_from: - noemi76@reichert.com email_usernames_to: - waelchi.lois@beier.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - noemi76@reichert.com email_usernames_received: - waelchi.lois@beier.com is_initial_reply: false is_newest_message: true message_type: other labels: - CATEGORY_SOCIAL - CATEGORY_PERSONAL - UNREAD - CATEGORY_PROMOTIONS reply_is_relevant: false is_closing_email: false is_included_in_stats: false reply_is_outlier: false is_manually_excluded_from_sla_breach: false - internet_message_id: 1700097229WCC9Jp8skI@jFHyYVoNdnHvo19V4uPfe6HtZ.vvGj date_time: 'Jan 2nd 2025 13:22:35' timestamp: 1735824155 subject: 'RE: utilize leading-edge channels' references: - 1694999163lrRRbkaOH9@QdqFDlN3DoA4Hu8xxZgAmO3zG.LDf6 - 1700504520nZzmL2rLQf@nmucqSBfqjX3MwfF6mC1Y3QwB.ITya - 16986142541z0F0ePNsF@QCaQqhZVEZvw8FiGan8Ystxg8.SS4A - 1702802286oILTBxVeZh@rPE4OzKimUgqlF6FsA3SFeRkp.bbgp - 170215780026ncC6g7f3@5UrqiFqQKsXOrxfSgzCE53aW9.kAIv - 1716855636A36zAhUnHS@wTyP2a1StYeYExue0jC7OEfOJ.y1Er replytime: 170995 classification: reply-all raw_replytime: 170995 friendly_reply_time: '47h:29m:55s' friendly_raw_reply_time: '47h:29m:55s' email_domains: - beier.com - timetoreply.com - mcglynn.com - bechtelar.com - reichert.com - sauer.com email_domains_from: - beier.com email_domains_to: - timetoreply.com - mcglynn.com - bechtelar.com - reichert.com email_domains_reply_to: [] email_domains_senders: - beier.com email_domains_received: - timetoreply.com - mcglynn.com - bechtelar.com - reichert.com - sauer.com email_usernames: - waelchi.lois@beier.com - barry@timetoreply.com - qvonrueden@mcglynn.com - minnie.heller@bechtelar.com - noemi76@reichert.com - bruce.steuber@sauer.com email_usernames_from: - waelchi.lois@beier.com email_usernames_to: - barry@timetoreply.com - qvonrueden@mcglynn.com - minnie.heller@bechtelar.com - noemi76@reichert.com email_usernames_cc: - bruce.steuber@sauer.com email_usernames_reply_to: [] email_usernames_senders: - waelchi.lois@beier.com email_usernames_received: - barry@timetoreply.com - qvonrueden@mcglynn.com - minnie.heller@bechtelar.com - noemi76@reichert.com - bruce.steuber@sauer.com is_initial_reply: true is_newest_message: false message_type: inbound labels: - UNREAD reply_is_relevant: false is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: barry@timetoreply.com: false is_manually_excluded_from_sla_breach: false - internet_message_id: 1716855636A36zAhUnHS@wTyP2a1StYeYExue0jC7OEfOJ.y1Er date_time: 'Dec 31st 2024 13:52:40' timestamp: 1735653160 subject: 'utilize leading-edge channels' references: - 1694999163lrRRbkaOH9@QdqFDlN3DoA4Hu8xxZgAmO3zG.LDf6 - 1700504520nZzmL2rLQf@nmucqSBfqjX3MwfF6mC1Y3QwB.ITya - 16986142541z0F0ePNsF@QCaQqhZVEZvw8FiGan8Ystxg8.SS4A - 1702802286oILTBxVeZh@rPE4OzKimUgqlF6FsA3SFeRkp.bbgp - 170215780026ncC6g7f3@5UrqiFqQKsXOrxfSgzCE53aW9.kAIv replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - timetoreply.com - mcglynn.com - bechtelar.com - reichert.com - beier.com - sauer.com email_domains_from: - timetoreply.com email_domains_to: - mcglynn.com - bechtelar.com - reichert.com - beier.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - mcglynn.com - bechtelar.com - reichert.com - beier.com - sauer.com email_usernames: - barry@timetoreply.com - qvonrueden@mcglynn.com - minnie.heller@bechtelar.com - noemi76@reichert.com - waelchi.lois@beier.com - bruce.steuber@sauer.com email_usernames_from: - barry@timetoreply.com email_usernames_to: - qvonrueden@mcglynn.com - minnie.heller@bechtelar.com - noemi76@reichert.com - waelchi.lois@beier.com email_usernames_cc: - bruce.steuber@sauer.com email_usernames_reply_to: [] email_usernames_senders: - barry@timetoreply.com email_usernames_received: - qvonrueden@mcglynn.com - minnie.heller@bechtelar.com - noemi76@reichert.com - waelchi.lois@beier.com - bruce.steuber@sauer.com is_initial_reply: false is_newest_message: false message_type: outbound labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false is_manually_excluded_from_sla_breach: false items: type: object properties: internet_message_id: type: string example: 1728635954gcy2b8wJBL@SBTqa9GR3HPb39rZgS2Mzuf1n.yxKf date_time: type: string example: 'Jan 2nd 2025 16:07:55' timestamp: type: integer example: 1735834075 subject: type: string example: 'RE: utilize leading-edge channels (Excluded from statistics due to applied filters)' references: type: array example: - 1694999163lrRRbkaOH9@QdqFDlN3DoA4Hu8xxZgAmO3zG.LDf6 - 1700504520nZzmL2rLQf@nmucqSBfqjX3MwfF6mC1Y3QwB.ITya - 16986142541z0F0ePNsF@QCaQqhZVEZvw8FiGan8Ystxg8.SS4A - 1702802286oILTBxVeZh@rPE4OzKimUgqlF6FsA3SFeRkp.bbgp - 170215780026ncC6g7f3@5UrqiFqQKsXOrxfSgzCE53aW9.kAIv - 1716855636A36zAhUnHS@wTyP2a1StYeYExue0jC7OEfOJ.y1Er - 1700097229WCC9Jp8skI@jFHyYVoNdnHvo19V4uPfe6HtZ.vvGj items: type: string replytime: type: integer example: 9920 classification: type: string example: reply raw_replytime: type: integer example: 9920 friendly_reply_time: type: string example: '02h:45m:20s' friendly_raw_reply_time: type: string example: '02h:45m:20s' email_domains: type: array example: - reichert.com - beier.com items: type: string email_domains_from: type: array example: - reichert.com items: type: string email_domains_to: type: array example: - beier.com items: type: string email_domains_reply_to: type: array example: [] email_domains_senders: type: array example: - reichert.com items: type: string email_domains_received: type: array example: - beier.com items: type: string email_usernames: type: array example: - noemi76@reichert.com - waelchi.lois@beier.com items: type: string email_usernames_from: type: array example: - noemi76@reichert.com items: type: string email_usernames_to: type: array example: - waelchi.lois@beier.com items: type: string email_usernames_cc: type: array example: [] email_usernames_reply_to: type: array example: [] email_usernames_senders: type: array example: - noemi76@reichert.com items: type: string email_usernames_received: type: array example: - waelchi.lois@beier.com items: type: string is_initial_reply: type: boolean example: false is_newest_message: type: boolean example: true message_type: type: string example: other labels: type: array example: - CATEGORY_SOCIAL - CATEGORY_PERSONAL - UNREAD - CATEGORY_PROMOTIONS items: type: string reply_is_relevant: type: boolean example: false is_closing_email: type: boolean example: false is_included_in_stats: type: boolean example: false reply_is_outlier: type: boolean example: false is_manually_excluded_from_sla_breach: type: boolean example: false labels: type: array example: - CATEGORY_SOCIAL - CATEGORY_PERSONAL - UNREAD - CATEGORY_PROMOTIONS items: type: string has_contact_success: type: boolean example: false contact_success_time: type: string example: null contact_reply_time: type: string example: null subject: type: string example: 'utilize leading-edge channels' initial_reply_is_relevant: type: boolean example: false initial_reply_is_included_in_stats: type: boolean example: true initial_reply_is_outlier: type: boolean example: true friendly_time_to_close: type: string example: '18h:15m' friendly_raw_time_to_close: type: string example: '50h:15m' is_manually_excluded_from_sla_breach: type: boolean example: false customer_has_response: type: boolean example: false first_page_url: type: string example: 'https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' from: type: integer example: 1 last_page: type: integer example: 37 last_page_url: type: string example: 'https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=37' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=6' label: '6' active: false - url: 'https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=7' label: '7' active: false - url: 'https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=8' label: '8' active: false - url: 'https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=9' label: '9' active: false - url: 'https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=10' label: '10' active: false - url: null label: ... active: false - url: 'https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=36' label: '36' active: false - url: 'https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=37' label: '37' active: false - url: 'https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=2' path: type: string example: 'https://timetoreply.local/api/logs/stat-breakdown' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 73 type: type: string example: threads show_column: type: string example: null friendly_name: type: string example: 'Total Conversations' explainer: type: string example: 'All conversations.' tags: - Logs /api/entities/search: get: summary: 'Entities - Search' operationId: entitiesSearch description: 'Searches your company entities' parameters: - in: query name: per_page description: 'The number of results to show per page.' example: 2 required: false schema: type: integer description: 'The number of results to show per page.' example: 2 nullable: false - in: query name: page description: 'The page number.' example: 1 required: false schema: type: integer description: 'The page number.' example: 1 nullable: false - in: query name: search description: 'The search string to use.' example: 'Top Revenue' required: false schema: type: string description: 'The search string to use.' example: 'Top Revenue' nullable: false - in: query name: type description: 'The type of entity you are searching for. Can be any of Agent,Contact Group,Contact,Group Mailbox,Team,all.' example: all required: false schema: type: string description: 'The type of entity you are searching for. Can be any of Agent,Contact Group,Contact,Group Mailbox,Team,all.' example: all nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 1 name: 'Top Revenue Customers' email_usernames: - towne.delbert@koelpin.com - weissnat.karlie@auer.biz - thea82@emard.info - walter.anjali@miller.com - wilkinson.general@muller.net - yhuel@spencer.com - zoe63@ullrich.info - cristal41@moore.info - finn82@hermann.com - candida86@schinner.info - rosenbaum.marion@becker.org - kenny70@pfeffer.com - timmy80@satterfield.biz - marlee.spencer@johnston.com - littel.deon@gorczany.com - victoria22@doyle.com - morissette.antonio@rice.com - agnes.effertz@blick.org - adelbert.hills@kautzer.net - metz.keegan@kohler.info - joseph00@lubowitz.com - oberbrunner.brook@cummerata.com - osvaldo.ohara@reinger.com - erin.harris@borer.net - rex77@mcdermott.com - hvolkman@tremblay.com - tyshawn.mclaughlin@wehner.com - annabelle03@rice.com - cheyenne26@corkery.org - kautzer.meaghan@rodriguez.com - carter23@mohr.com - antone20@bogan.com - lorenza39@jerde.com - darwin34@koss.com - nova.wolf@ratke.com - mdaugherty@cole.biz - xrobel@kunde.info - aemmerich@sanford.com - closed@timetoreply.com - gsatterfield@hessel.com - heathcote.julian@russel.net - jazmyn.wyman@abbott.com - immanuel74@harber.com - streich.agustina@jakubowski.info - kbartoletti@dicki.biz - tklocko@jacobs.biz - dovie31@quitzon.com - kurtis72@mcglynn.biz - stehr.wava@kemmer.com - felicita.murray@bergstrom.com - froberts@kuhlman.com - glennie.will@collins.info - qvandervort@vandervort.com - liliane43@koch.com - taurean.wisozk@weissnat.com - simonis.layne@pacocha.com - wyman.ahmad@wilderman.net - skuhic@okeefe.biz - pink.watsica@kirlin.com - heathcote.gaylord@feest.org - myles.bergnaum@reinger.net - kip.hamill@schaden.net - marietta.rodriguez@moen.net - jeromy35@kshlerin.com - anderson.magali@ledner.com - earnestine.gulgowski@bode.com - manuel.hudson@vandervort.com - mertz.dejah@parisian.org - 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shanon.robel@oconnell.com - qtoy@bashirian.com - pfeffer.sheldon@mayer.com - gaylord.eleonore@bruen.info - pasquale.weissnat@rice.com - akshlerin@breitenberg.com - romaguera.dalton@steuber.com - emmerich.brody@hauck.com - diana79@kuhic.com - joey.kohler@gmail.com - karelle.greenholt@kuphal.com - vhegmann@eichmann.biz - theodora41@yahoo.com - walter.aisha@hotmail.com - cstehr@bauch.com - ross95@gmail.com - fschmeler@gmail.com - nquitzon@mcclure.com - florencio90@robel.com - stroman.christa@wyman.com - mona.feil@runolfsson.com - cynthia.hermann@gmail.com - cleta89@dubuque.com - jarrett.bernier@hyatt.org - kautzer.shawn@runolfsdottir.info items: type: string customer_domains: type: array example: - steuber.com - tillman.net - wiza.info - gislason.com - sawayn.com - kuhic.com - littel.net - rau.net - lehner.com - connelly.org - emard.com - stoltenberg.org - leffler.com - romaguera.com - gibson.com - kuphal.info - gmail.com - kovacek.com - deckow.biz - braun.biz - hammes.com - beer.org - lebsack.com - 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quitzon.net - gusikowski.org - pfannerstill.net - jaskolski.com - dicki.com - walter.org - beahan.com - bernhard.com - quigley.org - moen.com - wilkinson.biz - hoppe.org - rogahn.net - sauer.com - stamm.com - schulist.info - watsica.com - schaefer.biz - senger.info - considine.com - kunze.com - bauch.com - stiedemann.org - weissnat.info - purdy.biz - ruecker.biz - jakubowski.net - stroman.com - ledner.com - ankunding.com - cormier.org - kilback.org - doyle.org - cremin.com - beier.com - pagac.com - weimann.net - veum.com - mann.info - huels.com - ward.com - marks.org - boyle.com - senger.biz - pacocha.info - lemke.com - gleichner.biz - wunsch.com - huel.org - mann.com - toy.net - spinka.com - rath.biz - nolan.com - hansen.com - lakin.info - moore.biz - volkman.com - wolff.com - grady.org - rosenbaum.com - wisoky.com - christiansen.net - mohr.net - rempel.biz - johnston.com - gutmann.net - glover.com - conn.org - schroeder.info - nitzsche.com - schultz.com - stanton.biz - connelly.info - blanda.com - okeefe.com - schmitt.biz - schumm.biz - frami.com - treutel.info - schumm.com - lind.com - goldner.info - becker.net - rolfson.com - mante.com - schamberger.info - cremin.biz - kemmer.com - connelly.com - bauch.biz - dach.net - dickens.biz - harber.com - abbott.com - jacobi.com - mante.net - swift.com - welch.net - senger.net - greenfelder.biz - marks.com - pfeffer.biz - mueller.com - jones.com - grimes.com - walsh.com - klein.com - kihn.org - stark.com - pollich.org - marquardt.com - weber.info - kemmer.net - armstrong.info - farrell.net - doyle.com - nicolas.info - jacobson.org - kerluke.com - leuschke.com - hahn.com - hyatt.com - langosh.com - stokes.info - heathcote.com - friesen.biz - schaefer.org - greenholt.net - ryan.com - kertzmann.biz - turcotte.com - smith.org - bailey.com - orn.net - wyman.com - hyatt.net - mante.org - nicolas.org items: type: string model_type: type: string example: 'Contact Group' icon: type: string example: user-friends first_page_url: type: string example: 'https://timetoreply.local/api/entities/search?per_page=2&search=Top%20Revenue&type=all&page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/entities/search?per_page=2&search=Top%20Revenue&type=all&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/search?per_page=2&search=Top%20Revenue&type=all&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/entities/search' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 2 tags: - Entities /api/entities/agents: get: summary: 'Mailboxes - List' operationId: mailboxesList description: 'List all mailboxes' parameters: - in: query name: sort_by description: 'The field to sort the mailboxes by.' example: name required: false schema: type: string description: 'The field to sort the mailboxes by.' example: name nullable: false - in: query name: direction description: 'Sort asc or desc.' example: asc required: false schema: type: string description: 'Sort asc or desc.' example: asc nullable: false - in: query name: per_page description: 'The number of mailboxes to show per page.' example: 2 required: false schema: type: integer description: 'The number of mailboxes to show per page.' example: 2 nullable: false - in: query name: page description: 'The page number.' example: 1 required: false schema: type: integer description: 'The page number.' example: 1 nullable: false - in: query name: search description: 'Optional search string.' example: null required: false schema: type: string description: 'Optional search string.' example: null nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 1 company_id: 1 company_name: timetoreply name: 'Robert Teschmacher' email: robert@timetoreply.com is_bulk_linked: false main_type: Google active: true created_at: '2024-12-26 17:13:19' email_usernames: - robert@timetoreply.com newest_message_date: '2025-01-02 12:57:23' ingestion_started_date: '2024-12-31 20:15:27' ingestion_completed_date: '2024-09-04 13:25:53' ingestion_duration: 'In Progress' ingestion_duration_seconds: null user_permissions: - 7 search_string: 'Robert Teschmacher robert@timetoreply.com' leave_days: [] work_days: [] business_hours: [] timezone: Europe/London is_user: true last_used_addon: '2023-07-17 14:49:37' ttr_extension_installed: false - id: 2 company_id: 1 company_name: timetoreply name: 'An Inactive Agent' email: robert+inactive@timetoreply.com is_bulk_linked: false main_type: Google active: true created_at: '2024-10-31 00:08:59' email_usernames: - robert+inactive@timetoreply.com newest_message_date: '2024-12-27 16:57:43' ingestion_started_date: '2024-09-09 23:13:50' ingestion_completed_date: '2024-04-21 08:18:48' ingestion_duration: 'In Progress' ingestion_duration_seconds: null user_permissions: [] search_string: 'An Inactive Agent robert+inactive@timetoreply.com' leave_days: [] work_days: [] business_hours: [] timezone: Europe/London is_user: true last_used_addon: null ttr_extension_installed: false first_page_url: 'https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=1' from: 1 last_page: 5 last_page_url: 'https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=5' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=2' label: 'Next »' active: false next_page_url: 'https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=2' path: 'https://timetoreply.local/api/entities/agents' per_page: 2 prev_page_url: null to: 2 total: 10 properties: current_page: type: integer example: 1 data: type: array example: - id: 1 company_id: 1 company_name: timetoreply name: 'Robert Teschmacher' email: robert@timetoreply.com is_bulk_linked: false main_type: Google active: true created_at: '2024-12-26 17:13:19' email_usernames: - robert@timetoreply.com newest_message_date: '2025-01-02 12:57:23' ingestion_started_date: '2024-12-31 20:15:27' ingestion_completed_date: '2024-09-04 13:25:53' ingestion_duration: 'In Progress' ingestion_duration_seconds: null user_permissions: - 7 search_string: 'Robert Teschmacher robert@timetoreply.com' leave_days: [] work_days: [] business_hours: [] timezone: Europe/London is_user: true last_used_addon: '2023-07-17 14:49:37' ttr_extension_installed: false - id: 2 company_id: 1 company_name: timetoreply name: 'An Inactive Agent' email: robert+inactive@timetoreply.com is_bulk_linked: false main_type: Google active: true created_at: '2024-10-31 00:08:59' email_usernames: - robert+inactive@timetoreply.com newest_message_date: '2024-12-27 16:57:43' ingestion_started_date: '2024-09-09 23:13:50' ingestion_completed_date: '2024-04-21 08:18:48' ingestion_duration: 'In Progress' ingestion_duration_seconds: null user_permissions: [] search_string: 'An Inactive Agent robert+inactive@timetoreply.com' leave_days: [] work_days: [] business_hours: [] timezone: Europe/London is_user: true last_used_addon: null ttr_extension_installed: false items: type: object properties: id: type: integer example: 1 company_id: type: integer example: 1 company_name: type: string example: timetoreply name: type: string example: 'Robert Teschmacher' email: type: string example: robert@timetoreply.com is_bulk_linked: type: boolean example: false main_type: type: string example: Google active: type: boolean example: true created_at: type: string example: '2024-12-26 17:13:19' email_usernames: type: array example: - robert@timetoreply.com items: type: string newest_message_date: type: string example: '2025-01-02 12:57:23' ingestion_started_date: type: string example: '2024-12-31 20:15:27' ingestion_completed_date: type: string example: '2024-09-04 13:25:53' ingestion_duration: type: string example: 'In Progress' ingestion_duration_seconds: type: string example: null user_permissions: type: array example: - 7 items: type: integer search_string: type: string example: 'Robert Teschmacher robert@timetoreply.com' leave_days: type: array example: [] work_days: type: array example: [] business_hours: type: array example: [] timezone: type: string example: Europe/London is_user: type: boolean example: true last_used_addon: type: string example: '2023-07-17 14:49:37' ttr_extension_installed: type: boolean example: false first_page_url: type: string example: 'https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=1' from: type: integer example: 1 last_page: type: integer example: 5 last_page_url: type: string example: 'https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=5' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=2' path: type: string example: 'https://timetoreply.local/api/entities/agents' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 10 tags: - Entities /api/entities/agents/invites: get: summary: 'Mailboxes - Invite list' operationId: mailboxesInviteList description: 'List existing mailbox invitations' parameters: - in: query name: sort_by description: 'The field to sort the invitations by. Can be either name or type.' example: name required: false schema: type: string description: 'The field to sort the invitations by. Can be either name or type.' example: name nullable: false - in: query name: direction description: 'The direction to sort the invitations in. Can be either asc or desc.' example: desc required: false schema: type: string description: 'The direction to sort the invitations in. Can be either asc or desc.' example: desc nullable: false - in: query name: page description: 'The page.' example: 1 required: false schema: type: integer description: 'The page.' example: 1 nullable: false - in: query name: per_page description: 'The number of results per page.' example: 15 required: false schema: type: integer description: 'The number of results per page.' example: 15 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 1 company_id: 1 type_id: 1 name: 'Kimberly Littel' created_at: '2024-10-31 14:13:57' updated_at: '2024-08-05 04:46:19' send_user_invitation: false attach_to_group_mailbox_id: null attach_to_team_mailbox_id: null invited_by: null calendar: false email_usernames: - id: 19 username: k.littel_2OGuX domain_id: 8 email_address: k.littel_2OGuX@timetoreply.com pivot: email_usernameable_type: invite email_usernameable_id: 1 email_username_id: 19 label: none type: id: 1 name: Google logo_url: 'https://portal.timetoreply.com/img/logos/small/google-logo.svg' first_page_url: 'https://timetoreply.local/api/entities/agents/invites?page=1' from: 1 last_page: 1 last_page_url: 'https://timetoreply.local/api/entities/agents/invites?page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/agents/invites?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/entities/agents/invites' per_page: 2 prev_page_url: null to: 1 total: 1 properties: current_page: type: integer example: 1 data: type: array example: - id: 1 company_id: 1 type_id: 1 name: 'Kimberly Littel' created_at: '2024-10-31 14:13:57' updated_at: '2024-08-05 04:46:19' send_user_invitation: false attach_to_group_mailbox_id: null attach_to_team_mailbox_id: null invited_by: null calendar: false email_usernames: - id: 19 username: k.littel_2OGuX domain_id: 8 email_address: k.littel_2OGuX@timetoreply.com pivot: email_usernameable_type: invite email_usernameable_id: 1 email_username_id: 19 label: none type: id: 1 name: Google logo_url: 'https://portal.timetoreply.com/img/logos/small/google-logo.svg' items: type: object properties: id: type: integer example: 1 company_id: type: integer example: 1 type_id: type: integer example: 1 name: type: string example: 'Kimberly Littel' created_at: type: string example: '2024-10-31 14:13:57' updated_at: type: string example: '2024-08-05 04:46:19' send_user_invitation: type: boolean example: false attach_to_group_mailbox_id: type: string example: null attach_to_team_mailbox_id: type: string example: null invited_by: type: string example: null calendar: type: boolean example: false email_usernames: type: array example: - id: 19 username: k.littel_2OGuX domain_id: 8 email_address: k.littel_2OGuX@timetoreply.com pivot: email_usernameable_type: invite email_usernameable_id: 1 email_username_id: 19 label: none items: type: object properties: id: type: integer example: 19 username: type: string example: k.littel_2OGuX domain_id: type: integer example: 8 email_address: type: string example: k.littel_2OGuX@timetoreply.com pivot: type: object properties: email_usernameable_type: type: string example: invite email_usernameable_id: type: integer example: 1 email_username_id: type: integer example: 19 label: type: string example: none type: type: object properties: id: type: integer example: 1 name: type: string example: Google logo_url: type: string example: 'https://portal.timetoreply.com/img/logos/small/google-logo.svg' first_page_url: type: string example: 'https://timetoreply.local/api/entities/agents/invites?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/entities/agents/invites?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/agents/invites?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/entities/agents/invites' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 1 total: type: integer example: 1 tags: - Entities /api/entities/agents/invite: post: summary: 'Mailboxes - Invite' operationId: mailboxesInvite description: 'Create a mailbox invitation' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: success: true authURL: 'https://portal.timetoreply.com/authenticate/2?expires=1736010905&signature=cc2b7b5784121bd9be959fa700c135370e2dc5c181cb69208856260c68dd62e3' id: 2 properties: success: type: boolean example: true authURL: type: string example: 'https://portal.timetoreply.com/authenticate/2?expires=1736010905&signature=cc2b7b5784121bd9be959fa700c135370e2dc5c181cb69208856260c68dd62e3' id: type: integer example: 2 tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: name: type: string description: 'The name of the Mailbox user.' example: 'Peter Rabbit' nullable: false type: type: integer description: 'The type of Mailbox (1 = Gmail, 2 = O365, 5 = Mimecast).' example: 1 nullable: false email: type: string description: 'The email address of the Mailbox.' example: peter.rabbit@gmail.com nullable: false message: type: string description: 'A personalised message to send to the mailbox during invitation.' example: 'Hey Pete, please accept this invite.' nullable: false sendUserInvitation: type: boolean description: 'Whether to also send a user account invitation to this mailbox.' example: false nullable: false required: - name - type - email /api/entities/agents/microsoft/load-bulk-agents: get: summary: 'Mailboxes - O365 - List' operationId: mailboxesO365List description: 'Load potential O365 Mailboxes' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: users: name: 'Peter Rabbit' id: 12345abcd mail: peter.rabbit@example.com userPrincipalName: peter.rabbit@example.com nextPageToken: abc123 properties: users: type: object properties: name: type: string example: 'Peter Rabbit' id: type: string example: 12345abcd mail: type: string example: peter.rabbit@example.com userPrincipalName: type: string example: peter.rabbit@example.com nextPageToken: type: string example: abc123 tags: - Entities /api/entities/agents/microsoft/search-bulk-agents: get: summary: 'Mailboxes - O365 - Search' operationId: mailboxesO365Search description: 'Search potential O365 Mailboxes' parameters: - in: query name: search description: 'The search term to use. This will search for mailboxes beginning with the search string.' example: peter required: true schema: type: string description: 'The search term to use. This will search for mailboxes beginning with the search string.' example: peter nullable: false responses: 200: description: '' content: application/json: schema: type: object example: name: 'Peter Rabbit' id: 12345abcd mail: peter.rabbit@example.com userPrincipalName: peter.rabbit@example.com properties: name: type: string example: 'Peter Rabbit' id: type: string example: 12345abcd mail: type: string example: peter.rabbit@example.com userPrincipalName: type: string example: peter.rabbit@example.com tags: - Entities /api/entities/agents/microsoft/select-bulk: post: summary: 'Mailboxes - O365 - Bulk Add' operationId: mailboxesO365BulkAdd description: 'Store a list of O365 Mailboxes' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: success: - email1 - email2 fail: [] properties: success: type: array example: - email1 - email2 items: type: string fail: type: array example: [] tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: users: type: array description: 'An array of O365 "user" objects.' example: - [] items: type: object properties: email: type: string description: 'The O365 user Email.' example: peter.rabbit@o365.com nullable: false name: type: string description: "The O365 user's name." example: 'Peter Rabbit' nullable: false userPrincipalName: type: string description: 'The O365 User Principal Name.' example: peter.rabbit@o365.com nullable: false required: - email - name - userPrincipalName required: - users /api/entities/agents/gmail/load-bulk-agents: get: summary: 'Mailboxes - Gmail - List' operationId: mailboxesGmailList description: 'Load potential Gmail mailboxes' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: users: - name: 'Peter Rabbit' email: peter.rabbit@gmail.com id: 12345abcd userPrincipalName: peter.rabbit@gmail.com nextPageToken: next_page_token_string properties: users: type: array example: - name: 'Peter Rabbit' email: peter.rabbit@gmail.com id: 12345abcd userPrincipalName: peter.rabbit@gmail.com items: type: object properties: name: type: string example: 'Peter Rabbit' email: type: string example: peter.rabbit@gmail.com id: type: string example: 12345abcd userPrincipalName: type: string example: peter.rabbit@gmail.com nextPageToken: type: string example: next_page_token_string tags: - Entities /api/entities/agents/gmail/select-bulk: post: summary: 'Mailboxes - Gmail - Bulk Add' operationId: mailboxesGmailBulkAdd description: 'Add multiple mailboxes at once' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: success: - peter.rabbit@gmail.com fail: [] properties: success: type: array example: - peter.rabbit@gmail.com items: type: string fail: type: array example: [] tags: - Entities requestBody: required: false content: application/json: schema: type: object properties: users: type: array description: 'an array of gmail "user" objects with fields email and name.' example: - [] items: type: object properties: email: type: string description: 'The email address of the mailbox to add.' example: peter.rabbit@gmail.com nullable: false name: type: string description: 'The name of the mailbox to add.' example: 'Peter Rabbit' nullable: false required: - email - name '/api/entities/agents/{agent_id}/ews': patch: summary: 'Mailboxes - EWS - Update' operationId: mailboxesEWSUpdate description: 'Update EWS Mailbox' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Agent EWS credentials updated successfully.' properties: status: type: string example: 'Agent EWS credentials updated successfully.' tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: host: type: string description: 'The EWS Host.' example: outlook.office365.com/EWS/Exchange.asmx nullable: false version: type: string description: 'The EWS host version.' example: Exchange2013 nullable: false username: type: string description: 'The EWS username.' example: example@example.com nullable: false password: type: string description: 'The EWS password.' example: secret nullable: false required: - host - version - username - password parameters: - in: path name: agent_id description: 'The ID of the agent/mailbox to update.' example: 1 required: true schema: type: integer '/api/entities/agents/{id}': delete: summary: 'Mailboxes - Delete' operationId: mailboxesDelete description: 'Delete a mailbox' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Agent deletion complete.' properties: status: type: string example: 'Agent deletion complete.' tags: - Entities parameters: - in: path name: id description: 'The ID of the agent.' example: 1 required: true schema: type: integer - in: path name: agent_id description: 'The ID of the mailbox to delete.' example: 1 required: true schema: type: integer /api/entities/agents/delete-multiple: post: summary: 'Mailboxes - Delete Multiple' operationId: mailboxesDeleteMultiple description: 'Delete multiple mailboxes' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Mailbox deletion complete.' properties: status: type: string example: 'Mailbox deletion complete.' tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'The IDs of the mailboxes to delete.' example: - 1 - 2 - 3 items: type: integer required: - ids '/api/entities/agents/{agent_id}/re-auth': get: summary: 'Mailboxes - Re-authenticate' operationId: mailboxesReAuthenticate description: 'Send a re-authentication request to a mailbox.' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: "We've sent the Re-Authentication email to John Doe. Please ask them to check their email and SPAM box" properties: status: type: string example: "We've sent the Re-Authentication email to John Doe. Please ask them to check their email and SPAM box" tags: - Entities parameters: - in: path name: agent_id description: 'The ID of the mailbox to send a re-authentication request to.' example: 1 required: true schema: type: integer '/api/entities/agents/{id}/update': patch: summary: 'Mailboxes - Update' operationId: mailboxesUpdate description: 'Update a mailbox' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Mailbox updated successfully.' properties: status: type: string example: 'Mailbox updated successfully.' tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: name: type: string description: 'The name of the mailbox.' example: 'Peter Rabbit' nullable: false timeZone: type: string description: 'The TimeZone for the mailbox.' example: America/New_York nullable: false aliases: type: array description: 'An array of email aliases for the mailbox.' example: - alias@example.net items: type: string required: - name - timeZone parameters: - in: path name: id description: 'The ID of the agent.' example: 1 required: true schema: type: integer - in: path name: agent_id description: 'The ID of the mailbox to update.' example: 1 required: true schema: type: integer /api/entities/agents/search-all-company-mailboxes: get: summary: 'Mailboxes - Search all' operationId: mailboxesSearchAll description: 'Searches all mailboxes for a given string including in Gmail, O365 if authenticated using admin credentials.' parameters: - in: query name: per_page description: 'The number of mailboxes to show per page.' example: 2 required: false schema: type: integer description: 'The number of mailboxes to show per page.' example: 2 nullable: false - in: query name: page description: 'The page number.' example: 1 required: false schema: type: integer description: 'The page number.' example: 1 nullable: false - in: query name: search description: 'The search string.' example: 'Peter Rabbit' required: false schema: type: string description: 'The search string.' example: 'Peter Rabbit' nullable: false responses: 200: description: '' content: application/json: schema: type: object example: name: 'Peter Rabbit' email: peter.rabbit@gmail.com id: 12345abcd userPrincipalName: peter.rabbit@gmail.com properties: name: type: string example: 'Peter Rabbit' email: type: string example: peter.rabbit@gmail.com id: type: string example: 12345abcd userPrincipalName: type: string example: peter.rabbit@gmail.com tags: - Entities /api/tools/users/invite-as-users: post: summary: 'Mailboxes - Invite As Users' operationId: mailboxesInviteAsUsers description: 'Invite a selection of mailboxes as users' parameters: [] responses: 202: description: '' content: application/json: schema: type: array items: type: object example: [] tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'The IDs of the agents/mailboxes to invite as a user.' example: - 1 items: type: integer required: - ids '/api/entities/agents/remind/{authentication_invite_id}': patch: summary: 'Authentication Invites - Remind' operationId: authenticationInvitesRemind description: 'Remind A Mailbox about an Authentication Invitation' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Please check the inbox (and spam folder) of the mailbox you just added. Click on the link in the email to grant access to timetoreply so that we can start measuring your email reply times.' properties: status: type: string example: 'Please check the inbox (and spam folder) of the mailbox you just added. Click on the link in the email to grant access to timetoreply so that we can start measuring your email reply times.' tags: - Entities parameters: - in: path name: authentication_invite_id description: 'The ID of the Authentication invite.' example: 1 required: true schema: type: integer '/api/entities/agents/invite/{authentication_invite_id}': delete: summary: 'Authentication Invites - Delete' operationId: authenticationInvitesDelete description: 'Delete an Authentication Invitation' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Authentication invite deleted.' properties: status: type: string example: 'Authentication invite deleted.' tags: - Entities parameters: - in: path name: authentication_invite_id description: 'The ID of the Authentication invite.' example: 1 required: true schema: type: integer /api/entities/contacts: get: summary: 'Contacts - List' operationId: contactsList description: 'Get all existing contacts.' parameters: - in: query name: sort_by description: 'The field to sort the customers by.' example: name required: false schema: type: string description: 'The field to sort the customers by.' example: name nullable: false - in: query name: direction description: 'Sort asc or desc.' example: asc required: false schema: type: string description: 'Sort asc or desc.' example: asc nullable: false - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: 25 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 25 nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: search description: 'Optional search string.' example: null required: false schema: type: string description: 'Optional search string.' example: null nullable: false responses: 200: description: '' content: application/json: schema: type: object example: data: current_page: 1 data: - id: 2441 company_id: 1 name: abbott.dawn@hotmail.com type: email crm_type: null search_string: abbott.dawn@hotmail.com - id: 2271 company_id: 1 name: abbott.miracle@hoppe.org type: email crm_type: null search_string: abbott.miracle@hoppe.org first_page_url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=1' from: 1 last_page: 306 last_page_url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=306' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=6' label: '6' active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=7' label: '7' active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=8' label: '8' active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=9' label: '9' active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=10' label: '10' active: false - url: null label: ... active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=305' label: '305' active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=306' label: '306' active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=2' label: 'Next »' active: false next_page_url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=2' path: 'https://timetoreply.local/api/entities/contacts' per_page: 2 prev_page_url: null to: 2 total: 612 filters: search: null sort_by: name sort_direction: asc per_page: 2 page: 1 properties: data: type: object properties: current_page: type: integer example: 1 data: type: array example: - id: 2441 company_id: 1 name: abbott.dawn@hotmail.com type: email crm_type: null search_string: abbott.dawn@hotmail.com - id: 2271 company_id: 1 name: abbott.miracle@hoppe.org type: email crm_type: null search_string: abbott.miracle@hoppe.org items: type: object properties: id: type: integer example: 2441 company_id: type: integer example: 1 name: type: string example: abbott.dawn@hotmail.com type: type: string example: email crm_type: type: string example: null search_string: type: string example: abbott.dawn@hotmail.com first_page_url: type: string example: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=1' from: type: integer example: 1 last_page: type: integer example: 306 last_page_url: type: string example: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=306' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=6' label: '6' active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=7' label: '7' active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=8' label: '8' active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=9' label: '9' active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=10' label: '10' active: false - url: null label: ... active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=305' label: '305' active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=306' label: '306' active: false - url: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=2' path: type: string example: 'https://timetoreply.local/api/entities/contacts' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 612 filters: type: object properties: search: type: string example: null sort_by: type: string example: name sort_direction: type: string example: asc per_page: type: integer example: 2 page: type: integer example: 1 tags: - Entities post: summary: 'Contacts - Store' operationId: contactsStore description: 'Store a new contact' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 2613 name: contact@example.com email_usernames: - contact@example.com model_type: Contact icon: user properties: id: type: integer example: 2613 name: type: string example: contact@example.com email_usernames: type: array example: - contact@example.com items: type: string model_type: type: string example: Contact icon: type: string example: user tags: - Entities requestBody: required: false content: application/json: schema: type: object properties: name: type: string description: 'The email address or domain of the Contact.' example: contact@example.com nullable: false '/api/entities/contacts/{id}': delete: summary: 'Contacts - Delete' operationId: contactsDelete description: 'Delete a contact' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Contact deleted.' properties: status: type: string example: 'Contact deleted.' tags: - Entities parameters: - in: path name: id description: 'The ID of the contact.' example: 1 required: true schema: type: integer - in: path name: contact_id description: 'The ID of the contact to Delete.' example: 1 required: true schema: type: integer /api/entities/contacts/delete-multiple: post: summary: 'Contacts - Delete multi' operationId: contactsDeleteMulti description: 'Delete multiple contacts' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Contacts deleted.' properties: status: type: string example: 'Contacts deleted.' tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'The IDs of the contacts to Delete.' example: - 1 - 2 items: type: integer required: - ids /api/entities/contacts/create-multi: post: summary: 'Contacts - Store multiple' operationId: contactsStoreMultiple description: 'Stores multiple email addresses as contacts' parameters: [] responses: 200: description: '' content: application/json: schema: type: array items: type: object example: - company_id: 1 name: customer@example.com type: email id: 2614 tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: customers: type: array description: 'The array of customers to create.' example: - [] items: type: object properties: name: type: string description: 'The email or domain of the customer.' example: customer@example.com nullable: false required: - name required: - customers /api/entities/contact-groups: get: summary: 'Contact Groups - List' operationId: contactGroupsList description: 'List all Contact Groups' parameters: - in: query name: sort_by description: 'The field to sort the mailboxes by.' example: name required: false schema: type: string description: 'The field to sort the mailboxes by.' example: name nullable: false - in: query name: direction description: 'Sort asc or desc.' example: asc required: false schema: type: string description: 'Sort asc or desc.' example: asc nullable: false - in: query name: per_page description: 'The number of contact groups to show per page.' example: 15 required: false schema: type: integer description: 'The number of contact groups to show per page.' example: 15 nullable: false - in: query name: page description: 'The page number.' example: 1 required: false schema: type: integer description: 'The page number.' example: 1 nullable: false - in: query name: search description: 'Optional search string.' example: null required: false schema: type: string description: 'Optional search string.' example: null nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 1 company_id: 1 name: 'Top Revenue Customers' crm_type: null customer_emails: - towne.delbert@koelpin.com - weissnat.karlie@auer.biz - thea82@emard.info - walter.anjali@miller.com - wilkinson.general@muller.net - yhuel@spencer.com - zoe63@ullrich.info - cristal41@moore.info - finn82@hermann.com - candida86@schinner.info - rosenbaum.marion@becker.org - kenny70@pfeffer.com - timmy80@satterfield.biz - marlee.spencer@johnston.com - littel.deon@gorczany.com - victoria22@doyle.com - morissette.antonio@rice.com - agnes.effertz@blick.org - adelbert.hills@kautzer.net - metz.keegan@kohler.info - joseph00@lubowitz.com - oberbrunner.brook@cummerata.com - osvaldo.ohara@reinger.com - erin.harris@borer.net - rex77@mcdermott.com - hvolkman@tremblay.com - tyshawn.mclaughlin@wehner.com - annabelle03@rice.com - cheyenne26@corkery.org - kautzer.meaghan@rodriguez.com - carter23@mohr.com - antone20@bogan.com - lorenza39@jerde.com - darwin34@koss.com - nova.wolf@ratke.com - mdaugherty@cole.biz - xrobel@kunde.info - aemmerich@sanford.com - closed@timetoreply.com - gsatterfield@hessel.com - heathcote.julian@russel.net - jazmyn.wyman@abbott.com - immanuel74@harber.com - streich.agustina@jakubowski.info - kbartoletti@dicki.biz - tklocko@jacobs.biz - dovie31@quitzon.com - kurtis72@mcglynn.biz - stehr.wava@kemmer.com - felicita.murray@bergstrom.com - froberts@kuhlman.com - glennie.will@collins.info - qvandervort@vandervort.com - liliane43@koch.com - taurean.wisozk@weissnat.com - simonis.layne@pacocha.com - wyman.ahmad@wilderman.net - skuhic@okeefe.biz - pink.watsica@kirlin.com - heathcote.gaylord@feest.org - myles.bergnaum@reinger.net - kip.hamill@schaden.net - marietta.rodriguez@moen.net - jeromy35@kshlerin.com - anderson.magali@ledner.com - earnestine.gulgowski@bode.com - manuel.hudson@vandervort.com - mertz.dejah@parisian.org - lkirlin@lowe.com - camron.miller@kutch.com - schneider.madge@armstrong.com - mcdermott.heather@bode.com - blanda.danielle@weissnat.info - misael.reichel@pfeffer.com - amos55@boehm.com - kaya82@wisoky.info - ghill@blick.com - wlueilwitz@ullrich.com - noemi76@reichert.com - meghan39@effertz.org - omarvin@rippin.com - edach@parker.com - kbreitenberg@hackett.info - jay30@mohr.net - isai14@roob.org - schmitt.albert@gmail.com - jazmin40@dibbert.com - christa.wiza@hettinger.biz - spencer.eloy@rau.net - hhane@sanford.net - hnitzsche@jerde.com - kpowlowski@nitzsche.info - istroman@barrows.com - welch.gladyce@goodwin.net - kromaguera@wisoky.com - cwilderman@hilpert.com - moriah.dietrich@lakin.com - bart.moore@witting.com - berry.jacobi@reynolds.net - rempel.jordon@hills.com - dickens.emie@mclaughlin.biz - michale.gleichner@jacobson.info - steuber.jerel@rolfson.com - elvera.lebsack@lynch.com - elody.nienow@erdman.info - tromp.jordon@maggio.com - ugoldner@pouros.com - xdurgan@swaniawski.com - jschroeder@armstrong.com - kathryn.simonis@swift.org - santina22@reilly.com - erdman.shaina@hintz.com - bridgette.funk@torp.com - coralie20@gutkowski.com - ekrajcik@okuneva.com - gislason.christopher@schaefer.info - gavin91@kirlin.com - xhauck@bechtelar.com - willis76@stroman.biz - mhill@klocko.com - genoveva99@eichmann.info - xrunolfsdottir@kshlerin.org - corrine79@yahoo.com - evan.mccullough@hahn.com - bwhite@gottlieb.com - bettie62@toy.com - bcollier@crona.org - denesik.kenna@yahoo.com - mclaughlin.marisa@hills.net - onolan@purdy.info - gibson.valentine@jenkins.com - jast.bradly@hickle.biz - lisette.dooley@yahoo.com - tbernhard@lehner.com - abbott.miracle@hoppe.org - joanny28@stamm.com - nader.pasquale@fadel.com - yschoen@windler.com - luna.dickens@prohaska.com - adrianna93@schultz.com - chasity85@stracke.com - brogahn@runte.com - rubye13@volkman.org - reese38@kub.info - cleta.dietrich@heidenreich.com - cole.murphy@greenfelder.com - dshanahan@swift.com - hartmann.josefa@hermiston.com - marjolaine96@schowalter.com - cynthia36@maggio.com - shanel18@hotmail.com - eliane97@ortiz.biz - gust13@kertzmann.info - powlowski.giovanny@borer.net - jensen.kuhn@kiehn.com - cordell.kling@armstrong.com - astark@herman.com - gromaguera@herzog.com - bernadette.ferry@haley.org - alexandro88@jacobs.org - inolan@gulgowski.org - cassin.jeffrey@schoen.info - dariana17@feil.biz - alexandrine59@nitzsche.org - frederique83@kozey.com - winifred31@bauch.org - rath.maegan@lueilwitz.com - qtoy@prosacco.com - wyost@gmail.com - savanna58@runolfsson.com - tcummerata@dach.com - meagan.champlin@orn.com - rwisozk@dietrich.biz - hilton68@dare.com - goodwin.kaci@goldner.com - minerva47@willms.net - williamson.sydni@schaden.com - koss.daisy@hudson.com - maggio.hollie@schaefer.com - stehr.kennedy@feil.com - feeney.garett@runte.com - madisyn33@wilkinson.com - nlang@lehner.com - hilton.okeefe@spinka.com - brandy50@gmail.com - labadie.graciela@mosciski.com - xmertz@stroman.org - cielo.strosin@bode.com - emante@yahoo.com - reva.lueilwitz@heaney.biz - mueller.hyman@satterfield.com - orn.enola@lowe.com - cprohaska@cartwright.net - igorczany@kling.com - abe.nicolas@yahoo.com - tanner.kuhic@little.org - reinhold.lynch@stokes.org - eernser@bailey.com - dickens.nicola@johnston.com - boyer.daphney@goyette.com - predovic.antonette@parker.net - benny.trantow@ortiz.com - emmett63@hotmail.com - elizabeth.zulauf@hotmail.com - franecki.bradford@altenwerth.info - hudson.bennie@berge.com - dooley.breanna@stamm.org - sigrid.kovacek@baumbach.com - arno09@schumm.com - charley36@hills.net - ratke.summer@monahan.org - orlo41@gmail.com - ellie25@hotmail.com - jovani23@rogahn.net - berge.clarissa@ledner.net - columbus71@zulauf.biz - eve45@auer.com - stehr.emerson@jaskolski.com - terence.hudson@reichert.net - abbott.dawn@hotmail.com - rollin.douglas@murazik.com - 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hwelch@gmail.com - broderick.mann@hotmail.com - rosamond.dietrich@torphy.com - ckuhic@yahoo.com - stroman.dimitri@walker.com - ozemlak@ledner.info - dkub@witting.com - rluettgen@veum.com - mayer.lue@prosacco.com - lorine.harvey@hotmail.com - dlindgren@hotmail.com - emery87@gmail.com - fletcher91@price.com - emard.clemmie@oberbrunner.org - davonte.armstrong@cronin.com - frami.zelda@beahan.biz - vkertzmann@langworth.com - wilderman.domenico@koch.com - antone67@wolf.net - shanon.robel@oconnell.com - qtoy@bashirian.com - pfeffer.sheldon@mayer.com - gaylord.eleonore@bruen.info - pasquale.weissnat@rice.com - akshlerin@breitenberg.com - romaguera.dalton@steuber.com - emmerich.brody@hauck.com - diana79@kuhic.com - joey.kohler@gmail.com - karelle.greenholt@kuphal.com - vhegmann@eichmann.biz - theodora41@yahoo.com - walter.aisha@hotmail.com - cstehr@bauch.com - ross95@gmail.com - fschmeler@gmail.com - nquitzon@mcclure.com - florencio90@robel.com - stroman.christa@wyman.com - mona.feil@runolfsson.com - cynthia.hermann@gmail.com - cleta89@dubuque.com - jarrett.bernier@hyatt.org - kautzer.shawn@runolfsdottir.info customer_domains: - steuber.com - tillman.net - wiza.info - gislason.com - sawayn.com - kuhic.com - littel.net - rau.net - lehner.com - connelly.org - emard.com - stoltenberg.org - leffler.com - romaguera.com - gibson.com - kuphal.info - gmail.com - kovacek.com - deckow.biz - braun.biz - hammes.com - beer.org - lebsack.com - yahoo.com - green.com - kirlin.info - konopelski.info - oconner.com - ferry.com - kutch.com - quigley.com - walker.biz - hotmail.com - conn.com - oreilly.com - bechtelar.com - kozey.com - okuneva.com - strosin.org - denesik.com - goyette.com - padberg.com - pollich.com - miller.com - haag.com - schuster.com - von.com - williamson.com - grady.com - beier.org - volkman.net - rempel.com - lesch.biz - bernier.com - kessler.info - leannon.com - okon.com - murray.com - ebert.com - kovacek.net - reynolds.org - mcglynn.com - hickle.com - 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- armstrong.info - farrell.net - doyle.com - nicolas.info - jacobson.org - kerluke.com - leuschke.com - hahn.com - hyatt.com - langosh.com - stokes.info - heathcote.com - friesen.biz - schaefer.org - greenholt.net - ryan.com - kertzmann.biz - turcotte.com - smith.org - bailey.com - orn.net - wyman.com - hyatt.net - mante.org - nicolas.org user_permissions: - 7 search_string: 'Top Revenue Customers towne.delbert@koelpin.com weissnat.karlie@auer.biz thea82@emard.info walter.anjali@miller.com wilkinson.general@muller.net yhuel@spencer.com zoe63@ullrich.info cristal41@moore.info finn82@hermann.com candida86@schinner.info rosenbaum.marion@becker.org kenny70@pfeffer.com timmy80@satterfield.biz marlee.spencer@johnston.com littel.deon@gorczany.com victoria22@doyle.com morissette.antonio@rice.com agnes.effertz@blick.org adelbert.hills@kautzer.net metz.keegan@kohler.info joseph00@lubowitz.com oberbrunner.brook@cummerata.com osvaldo.ohara@reinger.com erin.harris@borer.net rex77@mcdermott.com hvolkman@tremblay.com tyshawn.mclaughlin@wehner.com annabelle03@rice.com cheyenne26@corkery.org kautzer.meaghan@rodriguez.com carter23@mohr.com antone20@bogan.com lorenza39@jerde.com darwin34@koss.com nova.wolf@ratke.com mdaugherty@cole.biz xrobel@kunde.info aemmerich@sanford.com closed@timetoreply.com gsatterfield@hessel.com heathcote.julian@russel.net jazmyn.wyman@abbott.com immanuel74@harber.com streich.agustina@jakubowski.info kbartoletti@dicki.biz tklocko@jacobs.biz dovie31@quitzon.com kurtis72@mcglynn.biz stehr.wava@kemmer.com felicita.murray@bergstrom.com froberts@kuhlman.com glennie.will@collins.info qvandervort@vandervort.com liliane43@koch.com taurean.wisozk@weissnat.com simonis.layne@pacocha.com wyman.ahmad@wilderman.net skuhic@okeefe.biz pink.watsica@kirlin.com heathcote.gaylord@feest.org myles.bergnaum@reinger.net kip.hamill@schaden.net marietta.rodriguez@moen.net jeromy35@kshlerin.com anderson.magali@ledner.com earnestine.gulgowski@bode.com manuel.hudson@vandervort.com 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ruecker.biz jakubowski.net stroman.com ledner.com ankunding.com cormier.org kilback.org doyle.org cremin.com beier.com pagac.com weimann.net veum.com mann.info huels.com ward.com marks.org boyle.com senger.biz pacocha.info lemke.com gleichner.biz wunsch.com huel.org mann.com toy.net spinka.com rath.biz nolan.com hansen.com lakin.info moore.biz volkman.com wolff.com grady.org rosenbaum.com wisoky.com christiansen.net mohr.net rempel.biz johnston.com gutmann.net glover.com conn.org schroeder.info nitzsche.com schultz.com stanton.biz connelly.info blanda.com okeefe.com schmitt.biz schumm.biz frami.com treutel.info schumm.com lind.com goldner.info becker.net rolfson.com mante.com schamberger.info cremin.biz kemmer.com connelly.com bauch.biz dach.net dickens.biz harber.com abbott.com jacobi.com mante.net swift.com welch.net senger.net greenfelder.biz marks.com pfeffer.biz mueller.com jones.com grimes.com walsh.com klein.com kihn.org stark.com pollich.org marquardt.com weber.info kemmer.net armstrong.info farrell.net doyle.com nicolas.info jacobson.org kerluke.com leuschke.com hahn.com hyatt.com langosh.com stokes.info heathcote.com friesen.biz schaefer.org greenholt.net ryan.com kertzmann.biz turcotte.com smith.org bailey.com orn.net wyman.com hyatt.net mante.org nicolas.org' - id: 2 company_id: 1 name: 'Hubspot Customer Group' crm_type: hubspot customer_emails: - towne.delbert@koelpin.com - weissnat.karlie@auer.biz - thea82@emard.info - walter.anjali@miller.com - wilkinson.general@muller.net - yhuel@spencer.com - zoe63@ullrich.info - cristal41@moore.info - finn82@hermann.com - candida86@schinner.info - rosenbaum.marion@becker.org - kenny70@pfeffer.com - timmy80@satterfield.biz - marlee.spencer@johnston.com - littel.deon@gorczany.com - victoria22@doyle.com - morissette.antonio@rice.com - agnes.effertz@blick.org - adelbert.hills@kautzer.net - metz.keegan@kohler.info - joseph00@lubowitz.com - oberbrunner.brook@cummerata.com - osvaldo.ohara@reinger.com - 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string example: 'Most important contacts' members: type: object properties: emails: type: array example: - contact_one@example.net items: type: string domains: type: array example: - example.com items: type: string tags: - Entities requestBody: required: true content: multipart/form-data: schema: type: object properties: name: type: string description: 'The name of the Contact Group.' example: 'Most important contacts' nullable: false emails: type: array description: 'An array of contact email addresses.' example: - contact_one@example.net items: type: string domains: type: array description: 'An array of contact domains.' example: - example.com items: type: string upload: type: string format: binary description: 'A CSV of contact domains and/or emails.' nullable: false required: - name '/api/entities/contact-groups/{id}': get: summary: 'Contact Groups - Show' operationId: contactGroupsShow description: 'Show a single Contact Group' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 1 name: 'Top Revenue Customers' email_usernames: - towne.delbert@koelpin.com - weissnat.karlie@auer.biz - thea82@emard.info - walter.anjali@miller.com - wilkinson.general@muller.net - yhuel@spencer.com - zoe63@ullrich.info - cristal41@moore.info - finn82@hermann.com - candida86@schinner.info - rosenbaum.marion@becker.org - kenny70@pfeffer.com - timmy80@satterfield.biz - marlee.spencer@johnston.com - littel.deon@gorczany.com - victoria22@doyle.com - morissette.antonio@rice.com - agnes.effertz@blick.org - adelbert.hills@kautzer.net - metz.keegan@kohler.info - joseph00@lubowitz.com - oberbrunner.brook@cummerata.com - osvaldo.ohara@reinger.com - erin.harris@borer.net - rex77@mcdermott.com - hvolkman@tremblay.com - tyshawn.mclaughlin@wehner.com - annabelle03@rice.com - cheyenne26@corkery.org - kautzer.meaghan@rodriguez.com - carter23@mohr.com - antone20@bogan.com - lorenza39@jerde.com - darwin34@koss.com - nova.wolf@ratke.com - 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stiedemann.org - weissnat.info - purdy.biz - ruecker.biz - jakubowski.net - stroman.com - ledner.com - ankunding.com - cormier.org - kilback.org - doyle.org - cremin.com - beier.com - pagac.com - weimann.net - veum.com - mann.info - huels.com - ward.com - marks.org - boyle.com - senger.biz - pacocha.info - lemke.com - gleichner.biz - wunsch.com - huel.org - mann.com - toy.net - spinka.com - rath.biz - nolan.com - hansen.com - lakin.info - moore.biz - volkman.com - wolff.com - grady.org - rosenbaum.com - wisoky.com - christiansen.net - mohr.net - rempel.biz - johnston.com - gutmann.net - glover.com - conn.org - schroeder.info - nitzsche.com - schultz.com - stanton.biz - connelly.info - blanda.com - okeefe.com - schmitt.biz - schumm.biz - frami.com - treutel.info - schumm.com - lind.com - goldner.info - becker.net - rolfson.com - mante.com - schamberger.info - cremin.biz - kemmer.com - connelly.com - bauch.biz - dach.net - dickens.biz - harber.com - abbott.com - jacobi.com - mante.net - swift.com - welch.net - senger.net - greenfelder.biz - marks.com - pfeffer.biz - mueller.com - jones.com - grimes.com - walsh.com - klein.com - kihn.org - stark.com - pollich.org - marquardt.com - weber.info - kemmer.net - armstrong.info - farrell.net - doyle.com - nicolas.info - jacobson.org - kerluke.com - leuschke.com - hahn.com - hyatt.com - langosh.com - stokes.info - heathcote.com - friesen.biz - schaefer.org - greenholt.net - ryan.com - kertzmann.biz - turcotte.com - smith.org - bailey.com - orn.net - wyman.com - hyatt.net - mante.org - nicolas.org items: type: string tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: email: type: string description: 'The email you would like to add.' example: example@example.com nullable: false required: - email parameters: - in: path name: contact_group_id description: 'The ID of the contact group.' example: 1 required: true schema: type: integer '/api/entities/contact-groups/{contact_group_id}/removeEmail': patch: summary: 'Contact Groups - Delete Email' operationId: contactGroupsDeleteEmail description: 'Remove An Email From A Contact Group' parameters: [] responses: 200: description: '' content: application/json: schema: type: array items: type: object example: - id: 1 name: 'Most important contacts' members: emails: - contact_one@example.net domains: - example.com tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: email: type: string description: 'The email you would like to remove.' example: example@example.com nullable: false required: - email parameters: - in: path name: contact_group_id description: 'The ID of the contact group.' example: 1 required: true schema: type: integer '/api/entities/contact-groups/{contact_group_id}/removeMembers': patch: summary: 'Contact Groups - Remove Members' operationId: contactGroupsRemoveMembers description: 'Remove An Email From A Contact Group' parameters: [] responses: 200: description: '' content: application/json: schema: type: array items: type: object example: - id: 1 name: 'Most important contacts' members: emails: - contact_one@example.net domains: - example.com tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: membersToRemove: type: array description: 'The emails/domains you would like to remove.' example: - example@example.com - example.net items: type: string required: - membersToRemove parameters: - in: path name: contact_group_id description: 'The ID of the contact group.' example: 1 required: true schema: type: integer '/api/entities/contact-groups/{contact_group_id}/pushDomain': patch: summary: 'Contact Groups - Add Domain' operationId: contactGroupsAddDomain description: 'Add A Domain To A Contact Group' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 1 name: 'Top Revenue Customers' members: emails: - towne.delbert@koelpin.com - weissnat.karlie@auer.biz - thea82@emard.info - walter.anjali@miller.com - wilkinson.general@muller.net - yhuel@spencer.com - zoe63@ullrich.info - cristal41@moore.info - finn82@hermann.com - candida86@schinner.info - rosenbaum.marion@becker.org - kenny70@pfeffer.com - timmy80@satterfield.biz - marlee.spencer@johnston.com - littel.deon@gorczany.com - victoria22@doyle.com - morissette.antonio@rice.com - agnes.effertz@blick.org - adelbert.hills@kautzer.net - metz.keegan@kohler.info - joseph00@lubowitz.com - oberbrunner.brook@cummerata.com - osvaldo.ohara@reinger.com - erin.harris@borer.net - rex77@mcdermott.com - hvolkman@tremblay.com - tyshawn.mclaughlin@wehner.com - annabelle03@rice.com - cheyenne26@corkery.org - kautzer.meaghan@rodriguez.com - carter23@mohr.com - antone20@bogan.com - lorenza39@jerde.com - darwin34@koss.com - nova.wolf@ratke.com - mdaugherty@cole.biz - xrobel@kunde.info - aemmerich@sanford.com - closed@timetoreply.com - 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- wlueilwitz@ullrich.com - noemi76@reichert.com - meghan39@effertz.org - omarvin@rippin.com - edach@parker.com - kbreitenberg@hackett.info - jay30@mohr.net - isai14@roob.org - schmitt.albert@gmail.com - jazmin40@dibbert.com - christa.wiza@hettinger.biz - spencer.eloy@rau.net - hhane@sanford.net - hnitzsche@jerde.com - kpowlowski@nitzsche.info - istroman@barrows.com - welch.gladyce@goodwin.net - kromaguera@wisoky.com - cwilderman@hilpert.com - moriah.dietrich@lakin.com - bart.moore@witting.com - berry.jacobi@reynolds.net - rempel.jordon@hills.com - dickens.emie@mclaughlin.biz - michale.gleichner@jacobson.info - steuber.jerel@rolfson.com - elvera.lebsack@lynch.com - elody.nienow@erdman.info - tromp.jordon@maggio.com - ugoldner@pouros.com - xdurgan@swaniawski.com - jschroeder@armstrong.com - kathryn.simonis@swift.org - santina22@reilly.com - erdman.shaina@hintz.com - bridgette.funk@torp.com - coralie20@gutkowski.com - ekrajcik@okuneva.com - gislason.christopher@schaefer.info - gavin91@kirlin.com - xhauck@bechtelar.com - willis76@stroman.biz - mhill@klocko.com - genoveva99@eichmann.info - xrunolfsdottir@kshlerin.org - corrine79@yahoo.com - evan.mccullough@hahn.com - bwhite@gottlieb.com - bettie62@toy.com - bcollier@crona.org - denesik.kenna@yahoo.com - mclaughlin.marisa@hills.net - onolan@purdy.info - gibson.valentine@jenkins.com - jast.bradly@hickle.biz - lisette.dooley@yahoo.com - tbernhard@lehner.com - abbott.miracle@hoppe.org - joanny28@stamm.com - nader.pasquale@fadel.com - yschoen@windler.com - luna.dickens@prohaska.com - adrianna93@schultz.com - chasity85@stracke.com - brogahn@runte.com - rubye13@volkman.org - reese38@kub.info - cleta.dietrich@heidenreich.com - cole.murphy@greenfelder.com - dshanahan@swift.com - hartmann.josefa@hermiston.com - marjolaine96@schowalter.com - cynthia36@maggio.com - shanel18@hotmail.com - eliane97@ortiz.biz - gust13@kertzmann.info - powlowski.giovanny@borer.net - jensen.kuhn@kiehn.com - cordell.kling@armstrong.com - 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- davonte.armstrong@cronin.com - frami.zelda@beahan.biz - vkertzmann@langworth.com - wilderman.domenico@koch.com - antone67@wolf.net - shanon.robel@oconnell.com - qtoy@bashirian.com - pfeffer.sheldon@mayer.com - gaylord.eleonore@bruen.info - pasquale.weissnat@rice.com - akshlerin@breitenberg.com - romaguera.dalton@steuber.com - emmerich.brody@hauck.com - diana79@kuhic.com - joey.kohler@gmail.com - karelle.greenholt@kuphal.com - vhegmann@eichmann.biz - theodora41@yahoo.com - walter.aisha@hotmail.com - cstehr@bauch.com - ross95@gmail.com - fschmeler@gmail.com - nquitzon@mcclure.com - florencio90@robel.com - stroman.christa@wyman.com - mona.feil@runolfsson.com - cynthia.hermann@gmail.com - cleta89@dubuque.com - jarrett.bernier@hyatt.org - kautzer.shawn@runolfsdottir.info domains: - steuber.com - tillman.net - wiza.info - gislason.com - sawayn.com - kuhic.com - littel.net - rau.net - lehner.com - connelly.org - emard.com - stoltenberg.org - leffler.com - romaguera.com - gibson.com - kuphal.info - gmail.com - kovacek.com - deckow.biz - braun.biz - hammes.com - beer.org - lebsack.com - yahoo.com - green.com - kirlin.info - konopelski.info - oconner.com - ferry.com - kutch.com - quigley.com - walker.biz - hotmail.com - conn.com - oreilly.com - bechtelar.com - kozey.com - okuneva.com - strosin.org - denesik.com - goyette.com - padberg.com - pollich.com - miller.com - haag.com - schuster.com - von.com - williamson.com - grady.com - beier.org - volkman.net - rempel.com - lesch.biz - bernier.com - kessler.info - leannon.com - okon.com - murray.com - ebert.com - kovacek.net - reynolds.org - mcglynn.com - hickle.com - ortiz.biz - kshlerin.com - beer.com - lang.info - quitzon.biz - dooley.com - herzog.net - yost.info - oberbrunner.com - blick.org - lesch.com - wisozk.com - koss.com - schneider.com - goodwin.info - boyer.info - sipes.com - murphy.com - jacobs.biz - wiegand.biz - monahan.com - rath.net - abshire.com - dickens.com - dietrich.biz - hoeger.com - dietrich.com - fahey.com - gerlach.org - rodriguez.info - johns.com - kertzmann.com - cassin.org - mosciski.net - kuhn.info - quitzon.net - gusikowski.org - pfannerstill.net - jaskolski.com - dicki.com - walter.org - beahan.com - bernhard.com - quigley.org - moen.com - wilkinson.biz - hoppe.org - rogahn.net - sauer.com - stamm.com - schulist.info - watsica.com - schaefer.biz - senger.info - considine.com - kunze.com - bauch.com - stiedemann.org - weissnat.info - purdy.biz - ruecker.biz - jakubowski.net - stroman.com - ledner.com - ankunding.com - cormier.org - kilback.org - doyle.org - cremin.com - beier.com - pagac.com - weimann.net - veum.com - mann.info - huels.com - ward.com - marks.org - boyle.com - senger.biz - pacocha.info - lemke.com - gleichner.biz - wunsch.com - huel.org - mann.com - toy.net - spinka.com - rath.biz - nolan.com - hansen.com - lakin.info - moore.biz - volkman.com - wolff.com - grady.org - rosenbaum.com - wisoky.com - christiansen.net - mohr.net - rempel.biz - johnston.com - gutmann.net - glover.com - conn.org - schroeder.info - nitzsche.com - schultz.com - stanton.biz - connelly.info - blanda.com - okeefe.com - schmitt.biz - schumm.biz - frami.com - treutel.info - schumm.com - lind.com - goldner.info - becker.net - rolfson.com - mante.com - schamberger.info - cremin.biz - kemmer.com - connelly.com - bauch.biz - dach.net - dickens.biz - harber.com - abbott.com - jacobi.com - mante.net - swift.com - welch.net - senger.net - greenfelder.biz - marks.com - pfeffer.biz - mueller.com - jones.com - grimes.com - walsh.com - klein.com - kihn.org - stark.com - pollich.org - marquardt.com - weber.info - kemmer.net - armstrong.info - farrell.net - doyle.com - nicolas.info - jacobson.org - kerluke.com - leuschke.com - hahn.com - hyatt.com - langosh.com - stokes.info - heathcote.com - friesen.biz - schaefer.org - greenholt.net - ryan.com - kertzmann.biz - turcotte.com - smith.org - bailey.com - orn.net - wyman.com - hyatt.net - mante.org - nicolas.org - example.com properties: id: type: integer example: 1 name: type: string example: 'Top Revenue Customers' members: type: object properties: emails: type: array example: - towne.delbert@koelpin.com - weissnat.karlie@auer.biz - thea82@emard.info - walter.anjali@miller.com - wilkinson.general@muller.net - yhuel@spencer.com - zoe63@ullrich.info - cristal41@moore.info - finn82@hermann.com - candida86@schinner.info - rosenbaum.marion@becker.org - kenny70@pfeffer.com - timmy80@satterfield.biz - marlee.spencer@johnston.com - littel.deon@gorczany.com - victoria22@doyle.com - morissette.antonio@rice.com - agnes.effertz@blick.org - adelbert.hills@kautzer.net - metz.keegan@kohler.info - joseph00@lubowitz.com - oberbrunner.brook@cummerata.com - osvaldo.ohara@reinger.com - erin.harris@borer.net - rex77@mcdermott.com - hvolkman@tremblay.com - tyshawn.mclaughlin@wehner.com - annabelle03@rice.com - cheyenne26@corkery.org - kautzer.meaghan@rodriguez.com - carter23@mohr.com - antone20@bogan.com - lorenza39@jerde.com - darwin34@koss.com - nova.wolf@ratke.com - mdaugherty@cole.biz - xrobel@kunde.info - aemmerich@sanford.com - closed@timetoreply.com - gsatterfield@hessel.com - heathcote.julian@russel.net - jazmyn.wyman@abbott.com - immanuel74@harber.com - streich.agustina@jakubowski.info - kbartoletti@dicki.biz - tklocko@jacobs.biz - dovie31@quitzon.com - kurtis72@mcglynn.biz - stehr.wava@kemmer.com - felicita.murray@bergstrom.com - froberts@kuhlman.com - glennie.will@collins.info - qvandervort@vandervort.com - liliane43@koch.com - taurean.wisozk@weissnat.com - simonis.layne@pacocha.com - wyman.ahmad@wilderman.net - skuhic@okeefe.biz - pink.watsica@kirlin.com - heathcote.gaylord@feest.org - myles.bergnaum@reinger.net - kip.hamill@schaden.net - marietta.rodriguez@moen.net - jeromy35@kshlerin.com - anderson.magali@ledner.com - earnestine.gulgowski@bode.com - manuel.hudson@vandervort.com - mertz.dejah@parisian.org - lkirlin@lowe.com - camron.miller@kutch.com - schneider.madge@armstrong.com - mcdermott.heather@bode.com - blanda.danielle@weissnat.info - misael.reichel@pfeffer.com - amos55@boehm.com - kaya82@wisoky.info - ghill@blick.com - wlueilwitz@ullrich.com - noemi76@reichert.com - meghan39@effertz.org - omarvin@rippin.com - edach@parker.com - kbreitenberg@hackett.info - jay30@mohr.net - isai14@roob.org - schmitt.albert@gmail.com - jazmin40@dibbert.com - christa.wiza@hettinger.biz - spencer.eloy@rau.net - hhane@sanford.net - hnitzsche@jerde.com - kpowlowski@nitzsche.info - istroman@barrows.com - welch.gladyce@goodwin.net - kromaguera@wisoky.com - cwilderman@hilpert.com - moriah.dietrich@lakin.com - bart.moore@witting.com - berry.jacobi@reynolds.net - rempel.jordon@hills.com - dickens.emie@mclaughlin.biz - michale.gleichner@jacobson.info - steuber.jerel@rolfson.com - elvera.lebsack@lynch.com - elody.nienow@erdman.info - tromp.jordon@maggio.com - ugoldner@pouros.com - xdurgan@swaniawski.com - jschroeder@armstrong.com - kathryn.simonis@swift.org - santina22@reilly.com - erdman.shaina@hintz.com - bridgette.funk@torp.com - coralie20@gutkowski.com - ekrajcik@okuneva.com - gislason.christopher@schaefer.info - gavin91@kirlin.com - xhauck@bechtelar.com - willis76@stroman.biz - mhill@klocko.com - genoveva99@eichmann.info - xrunolfsdottir@kshlerin.org - corrine79@yahoo.com - evan.mccullough@hahn.com - bwhite@gottlieb.com - bettie62@toy.com - bcollier@crona.org - denesik.kenna@yahoo.com - mclaughlin.marisa@hills.net - onolan@purdy.info - gibson.valentine@jenkins.com - jast.bradly@hickle.biz - lisette.dooley@yahoo.com - tbernhard@lehner.com - abbott.miracle@hoppe.org - joanny28@stamm.com - nader.pasquale@fadel.com - yschoen@windler.com - luna.dickens@prohaska.com - adrianna93@schultz.com - chasity85@stracke.com - brogahn@runte.com - rubye13@volkman.org - reese38@kub.info - cleta.dietrich@heidenreich.com - cole.murphy@greenfelder.com - dshanahan@swift.com - hartmann.josefa@hermiston.com - marjolaine96@schowalter.com - cynthia36@maggio.com - shanel18@hotmail.com - eliane97@ortiz.biz - gust13@kertzmann.info - powlowski.giovanny@borer.net - jensen.kuhn@kiehn.com - cordell.kling@armstrong.com - astark@herman.com - gromaguera@herzog.com - bernadette.ferry@haley.org - alexandro88@jacobs.org - inolan@gulgowski.org - cassin.jeffrey@schoen.info - dariana17@feil.biz - alexandrine59@nitzsche.org - frederique83@kozey.com - winifred31@bauch.org - rath.maegan@lueilwitz.com - qtoy@prosacco.com - wyost@gmail.com - savanna58@runolfsson.com - tcummerata@dach.com - meagan.champlin@orn.com - rwisozk@dietrich.biz - hilton68@dare.com - goodwin.kaci@goldner.com - minerva47@willms.net - williamson.sydni@schaden.com - koss.daisy@hudson.com - maggio.hollie@schaefer.com - stehr.kennedy@feil.com - feeney.garett@runte.com - madisyn33@wilkinson.com - nlang@lehner.com - hilton.okeefe@spinka.com - brandy50@gmail.com - labadie.graciela@mosciski.com - xmertz@stroman.org - cielo.strosin@bode.com - emante@yahoo.com - reva.lueilwitz@heaney.biz - mueller.hyman@satterfield.com - orn.enola@lowe.com - cprohaska@cartwright.net - igorczany@kling.com - abe.nicolas@yahoo.com - tanner.kuhic@little.org - reinhold.lynch@stokes.org - eernser@bailey.com - dickens.nicola@johnston.com - boyer.daphney@goyette.com - predovic.antonette@parker.net - benny.trantow@ortiz.com - emmett63@hotmail.com - elizabeth.zulauf@hotmail.com - franecki.bradford@altenwerth.info - hudson.bennie@berge.com - dooley.breanna@stamm.org - sigrid.kovacek@baumbach.com - arno09@schumm.com - charley36@hills.net - ratke.summer@monahan.org - orlo41@gmail.com - ellie25@hotmail.com - jovani23@rogahn.net - berge.clarissa@ledner.net - columbus71@zulauf.biz - eve45@auer.com - stehr.emerson@jaskolski.com - terence.hudson@reichert.net - abbott.dawn@hotmail.com - rollin.douglas@murazik.com - heathcote.alvis@hotmail.com - qrobel@jakubowski.com - rogelio.streich@anderson.com - ullrich.ethelyn@shields.com - rath.tyshawn@feest.com - schinner.geo@harris.com - johnston.corine@yahoo.com - easter.heller@davis.org - vdeckow@wilkinson.info - qglover@hotmail.com - triston69@williamson.com - mstokes@mcclure.net - holly07@terry.com - helena.hessel@bernhard.com - wade62@hettinger.com - mohammad46@gmail.com - rose.mclaughlin@bauch.com - gabriella37@franecki.com - ngrant@konopelski.org - pkreiger@raynor.com - sherman33@lebsack.com - osinski.daryl@cummerata.net - wwiegand@barrows.info - mayert.adriel@rohan.org - fblock@hansen.org - schamberger.dusty@dickens.com - simonis.manley@bradtke.com - hschmidt@toy.com - karen.abshire@gmail.com - wkovacek@bogan.com - gregoria73@padberg.com - leola26@purdy.net - vschulist@nitzsche.info - xkessler@herman.biz - oschultz@lindgren.com - jacobs.elna@schumm.com - gleason.filomena@dickinson.com - vpaucek@raynor.org - kay07@smith.net - cordie96@yahoo.com - hwelch@gmail.com - broderick.mann@hotmail.com - rosamond.dietrich@torphy.com - ckuhic@yahoo.com - stroman.dimitri@walker.com - ozemlak@ledner.info - dkub@witting.com - rluettgen@veum.com - mayer.lue@prosacco.com - lorine.harvey@hotmail.com - dlindgren@hotmail.com - emery87@gmail.com - fletcher91@price.com - emard.clemmie@oberbrunner.org - davonte.armstrong@cronin.com - frami.zelda@beahan.biz - vkertzmann@langworth.com - wilderman.domenico@koch.com - antone67@wolf.net - shanon.robel@oconnell.com - qtoy@bashirian.com - pfeffer.sheldon@mayer.com - gaylord.eleonore@bruen.info - pasquale.weissnat@rice.com - akshlerin@breitenberg.com - romaguera.dalton@steuber.com - emmerich.brody@hauck.com - diana79@kuhic.com - joey.kohler@gmail.com - karelle.greenholt@kuphal.com - vhegmann@eichmann.biz - theodora41@yahoo.com - walter.aisha@hotmail.com - cstehr@bauch.com - ross95@gmail.com - fschmeler@gmail.com - nquitzon@mcclure.com - florencio90@robel.com - stroman.christa@wyman.com - mona.feil@runolfsson.com - cynthia.hermann@gmail.com - cleta89@dubuque.com - jarrett.bernier@hyatt.org - kautzer.shawn@runolfsdottir.info items: type: string domains: type: array example: - steuber.com - tillman.net - wiza.info - gislason.com - sawayn.com - kuhic.com - littel.net - rau.net - lehner.com - connelly.org - emard.com - stoltenberg.org - leffler.com - romaguera.com - gibson.com - kuphal.info - gmail.com - kovacek.com - deckow.biz - braun.biz - hammes.com - beer.org - lebsack.com - yahoo.com - green.com - kirlin.info - konopelski.info - oconner.com - ferry.com - kutch.com - quigley.com - walker.biz - hotmail.com - conn.com - oreilly.com - bechtelar.com - kozey.com - okuneva.com - strosin.org - denesik.com - goyette.com - padberg.com - pollich.com - miller.com - haag.com - schuster.com - von.com - williamson.com - grady.com - beier.org - volkman.net - rempel.com - lesch.biz - bernier.com - kessler.info - leannon.com - okon.com - murray.com - ebert.com - kovacek.net - reynolds.org - mcglynn.com - hickle.com - ortiz.biz - kshlerin.com - beer.com - lang.info - quitzon.biz - dooley.com - herzog.net - yost.info - oberbrunner.com - blick.org - lesch.com - wisozk.com - koss.com - schneider.com - goodwin.info - boyer.info - sipes.com - murphy.com - jacobs.biz - wiegand.biz - monahan.com - rath.net - abshire.com - dickens.com - dietrich.biz - hoeger.com - dietrich.com - fahey.com - gerlach.org - rodriguez.info - johns.com - kertzmann.com - cassin.org - mosciski.net - kuhn.info - quitzon.net - gusikowski.org - pfannerstill.net - jaskolski.com - dicki.com - walter.org - beahan.com - bernhard.com - quigley.org - moen.com - wilkinson.biz - hoppe.org - rogahn.net - sauer.com - stamm.com - schulist.info - watsica.com - schaefer.biz - senger.info - considine.com - kunze.com - bauch.com - stiedemann.org - weissnat.info - purdy.biz - ruecker.biz - jakubowski.net - stroman.com - ledner.com - ankunding.com - cormier.org - kilback.org - doyle.org - cremin.com - beier.com - pagac.com - weimann.net - veum.com - mann.info - huels.com - ward.com - marks.org - boyle.com - senger.biz - pacocha.info - lemke.com - gleichner.biz - wunsch.com - huel.org - mann.com - toy.net - spinka.com - rath.biz - nolan.com - hansen.com - lakin.info - moore.biz - volkman.com - wolff.com - grady.org - rosenbaum.com - wisoky.com - christiansen.net - mohr.net - rempel.biz - johnston.com - gutmann.net - glover.com - conn.org - schroeder.info - nitzsche.com - schultz.com - stanton.biz - connelly.info - blanda.com - okeefe.com - schmitt.biz - schumm.biz - frami.com - treutel.info - schumm.com - lind.com - goldner.info - becker.net - rolfson.com - mante.com - schamberger.info - cremin.biz - kemmer.com - connelly.com - bauch.biz - dach.net - dickens.biz - harber.com - abbott.com - jacobi.com - mante.net - swift.com - welch.net - senger.net - greenfelder.biz - marks.com - pfeffer.biz - mueller.com - jones.com - grimes.com - walsh.com - klein.com - kihn.org - stark.com - pollich.org - marquardt.com - weber.info - kemmer.net - armstrong.info - farrell.net - doyle.com - nicolas.info - jacobson.org - kerluke.com - leuschke.com - hahn.com - hyatt.com - langosh.com - stokes.info - heathcote.com - friesen.biz - schaefer.org - greenholt.net - ryan.com - kertzmann.biz - turcotte.com - smith.org - bailey.com - orn.net - wyman.com - hyatt.net - mante.org - nicolas.org - example.com items: type: string tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: domain: type: string description: 'The domain you would like to add.' example: example.com nullable: false required: - domain parameters: - in: path name: contact_group_id description: 'The ID of the contact group.' example: 1 required: true schema: type: integer '/api/entities/contact-groups/{contact_group_id}/removeDomain': patch: summary: 'Contact Groups - Delete Domain' operationId: contactGroupsDeleteDomain description: 'Remove A Domain From A Contact Group' parameters: [] responses: 200: description: '' content: application/json: schema: type: array items: type: object example: - id: 1 name: 'Most important contacts' members: emails: - contact_one@example.net domains: - example.net tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: domain: type: string description: 'The domain you would like to remove.' example: example.com nullable: false required: - domain parameters: - in: path name: contact_group_id description: 'The ID of the contact group.' example: 1 required: true schema: type: integer /api/entities/group-mailboxes: get: summary: 'Group Mailboxes - List' operationId: groupMailboxesList description: 'Show all Group Mailboxes' parameters: - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: 25 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 25 nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: search description: 'For searching by name.' example: Sales required: false schema: type: string description: 'For searching by name.' example: Sales nullable: false - in: query name: sort_by description: 'Field to sort by.' example: name required: false schema: type: string description: 'Field to sort by.' example: name nullable: false - in: query name: direction description: 'Sort direction.' example: asc required: false schema: type: string description: 'Sort direction.' example: asc nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: [] first_page_url: 'https://timetoreply.local/api/entities/group-mailboxes?page=1' from: null last_page: 1 last_page_url: 'https://timetoreply.local/api/entities/group-mailboxes?page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/group-mailboxes?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/entities/group-mailboxes' per_page: 2 prev_page_url: null to: null total: 0 properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://timetoreply.local/api/entities/group-mailboxes?page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/entities/group-mailboxes?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/group-mailboxes?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/entities/group-mailboxes' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 tags: - Entities post: summary: 'Group Mailboxes - Store' operationId: groupMailboxesStore description: 'Store a Group Mailbox' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 43 company_id: 1 name: 'Sales Mailbox' first_reply_time_goal: 3600 overall_reply_time_goal: 7200 time_to_close_goal: 10800 created_at: '2025-01-02 17:15:06' updated_at: '2025-01-02 17:15:06' members: current_page: 1 data: [] first_page_url: 'https://timetoreply.local/api/entities/group-mailboxes?per_page=2&page=1' from: null last_page: 1 last_page_url: 'https://timetoreply.local/api/entities/group-mailboxes?per_page=2&page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/group-mailboxes?per_page=2&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/entities/group-mailboxes' per_page: 2 prev_page_url: null to: null total: 0 model_type: 'Group Mailbox' group_mailbox_address: salesgroup@example.com email_usernames: - salesgroup@example.com - infoalias@example.com pending_invites: [] properties: id: type: integer example: 43 company_id: type: integer example: 1 name: type: string example: 'Sales Mailbox' first_reply_time_goal: type: integer example: 3600 overall_reply_time_goal: type: integer example: 7200 time_to_close_goal: type: integer example: 10800 created_at: type: string example: '2025-01-02 17:15:06' updated_at: type: string example: '2025-01-02 17:15:06' members: type: object properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://timetoreply.local/api/entities/group-mailboxes?per_page=2&page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/entities/group-mailboxes?per_page=2&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/group-mailboxes?per_page=2&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/entities/group-mailboxes' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 model_type: type: string example: 'Group Mailbox' group_mailbox_address: type: string example: salesgroup@example.com email_usernames: type: array example: - salesgroup@example.com - infoalias@example.com items: type: string pending_invites: type: array example: [] tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: name: type: string description: 'The name of the Group Mailbox.' example: 'Sales Mailbox' nullable: false groupMailboxAddress: type: string description: 'The email address of the Group Mailbox.' example: salesgroup@example.com nullable: false aliases: type: array description: 'An email alias for the Group Mailbox.' example: - infoalias@example.com items: type: string first_reply_time_goal: type: integer description: 'The first reply time goal in minutes.' example: 60 nullable: false overall_reply_time_goal: type: integer description: 'The overall reply time goal in minutes.' example: 120 nullable: false time_to_close_goal: type: integer description: 'The Time to close goal in minutes.' example: 180 nullable: false required: - name - groupMailboxAddress '/api/entities/group-mailboxes/{id}': get: summary: 'Group Mailboxes - Show' operationId: groupMailboxesShow description: 'Show a single Group Mailbox' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 1 name: 'US Support' email_usernames: - us-support@timetoreply.com - robert@timetoreply.com - robert+inactive@timetoreply.com - boggsterman@hotmail.com - barry@timetoreply.com - g.wunsch@timetoreply.com - a.brekke@timetoreply.com - f.thompson@timetoreply.com - m.ward@timetoreply.com - c.cormier@timetoreply.com - f.jacobi@timetoreply.com model_type: 'Group Mailbox' icon: users properties: id: type: integer example: 1 name: type: string example: 'US Support' email_usernames: type: array example: - us-support@timetoreply.com - robert@timetoreply.com - robert+inactive@timetoreply.com - boggsterman@hotmail.com - barry@timetoreply.com - g.wunsch@timetoreply.com - a.brekke@timetoreply.com - f.thompson@timetoreply.com - m.ward@timetoreply.com - c.cormier@timetoreply.com - f.jacobi@timetoreply.com items: type: string model_type: type: string example: 'Group Mailbox' icon: type: string example: users tags: - Entities put: summary: 'Group Mailboxes - Update' operationId: groupMailboxesUpdate description: 'Update a Group Mailbox' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 1 company_id: 1 name: 'Sales Mailbox' first_reply_time_goal: 1800 overall_reply_time_goal: 3600 time_to_close_goal: 7200 created_at: '2024-01-01 00:00:00' updated_at: '2024-01-01 00:00:00' members: current_page: 1 data: - email: peter.rabbit@timetoreply.com type: 1 existing: true first_page_url: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1?page=1' from: 1 last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1?page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1' per_page: 25 prev_page_url: null to: 1 total: 1 model_type: 'Group Mailbox' group_mailbox_address: salesgroup@example.net email_usernames: - infoalias@example.net pending_invites: [] properties: id: type: integer example: 1 company_id: type: integer example: 1 name: type: string example: 'Sales Mailbox' first_reply_time_goal: type: integer example: 1800 overall_reply_time_goal: type: integer example: 3600 time_to_close_goal: type: integer example: 7200 created_at: type: string example: '2024-01-01 00:00:00' updated_at: type: string example: '2024-01-01 00:00:00' members: type: object properties: current_page: type: integer example: 1 data: type: array example: - email: peter.rabbit@timetoreply.com type: 1 existing: true items: type: object properties: email: type: string example: peter.rabbit@timetoreply.com type: type: integer example: 1 existing: type: boolean example: true first_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/entities/group-mailboxes/1' per_page: type: integer example: 25 prev_page_url: type: string example: null to: type: integer example: 1 total: type: integer example: 1 model_type: type: string example: 'Group Mailbox' group_mailbox_address: type: string example: salesgroup@example.net email_usernames: type: array example: - infoalias@example.net items: type: string pending_invites: type: array example: [] tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: name: type: string description: 'The name of the Group Mailbox.' example: 'Sales Mailbox' nullable: false groupMailboxAddress: type: string description: 'The email address of the Group Mailbox.' example: salesgroup@example.net nullable: false aliases: type: array description: "An array of email alias' for the Group Mailbox." example: - infoalias@example.net items: type: string first_reply_time_goal: type: integer description: 'The first reply time goal in minutes.' example: 60 nullable: false overall_reply_time_goal: type: integer description: 'The overall reply time goal in minutes.' example: 120 nullable: false time_to_close_goal: type: integer description: 'The Time to close goal in minutes.' example: 180 nullable: false required: - name - groupMailboxAddress delete: summary: 'Group Mailboxes - Delete' operationId: groupMailboxesDelete description: 'Delete a Group Mailbox' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Group Mailbox deleted.' properties: status: type: string example: 'Group Mailbox deleted.' tags: - Entities parameters: - in: path name: id description: 'The ID of the group mailbox.' example: 1 required: true schema: type: integer - in: path name: group_mailbox_id description: 'The ID of the Group Mailbox.' example: 1 required: true schema: type: integer '/api/entities/group-mailboxes/{group_mailbox_id}/agents': get: summary: 'Group Mailbox Members - List' operationId: groupMailboxMembersList description: 'Show members of a Group Mailbox' parameters: - in: query name: sort_by description: 'The field to sort the mailboxes by.' example: name required: false schema: type: string description: 'The field to sort the mailboxes by.' example: name nullable: false - in: query name: direction description: 'Sort asc or desc.' example: asc required: false schema: type: string description: 'Sort asc or desc.' example: asc nullable: false - in: query name: per_page description: 'The number of mailboxes to show per page.' example: 2 required: false schema: type: integer description: 'The number of mailboxes to show per page.' example: 2 nullable: false - in: query name: page description: 'The page number.' example: 1 required: false schema: type: integer description: 'The page number.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - email: a.brekke@timetoreply.com type: 1 existing: true link_status: Linked - email: barry@timetoreply.com type: 1 existing: true link_status: Linked first_page_url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=1' from: 1 last_page: 5 last_page_url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=5' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=2' label: 'Next »' active: false next_page_url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=2' path: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents' per_page: 2 prev_page_url: null to: 2 total: 10 properties: current_page: type: integer example: 1 data: type: array example: - email: a.brekke@timetoreply.com type: 1 existing: true link_status: Linked - email: barry@timetoreply.com type: 1 existing: true link_status: Linked items: type: object properties: email: type: string example: a.brekke@timetoreply.com type: type: integer example: 1 existing: type: boolean example: true link_status: type: string example: Linked first_page_url: type: string example: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=1' from: type: integer example: 1 last_page: type: integer example: 5 last_page_url: type: string example: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=5' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=2' path: type: string example: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 10 tags: - Entities post: summary: 'Group Mailbox Members - Store' operationId: groupMailboxMembersStore description: 'Add a member to a Group Mailbox' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - email: a.brekke@timetoreply.com type: 1 existing: true link_status: Linked - email: barry@timetoreply.com type: 1 existing: true link_status: Linked - email: boggsterman@hotmail.com type: 2 existing: true link_status: Linked - email: c.cormier@timetoreply.com type: 1 existing: true link_status: Linked - email: f.jacobi@timetoreply.com type: 1 existing: true link_status: Linked - email: f.thompson@timetoreply.com type: 1 existing: true link_status: Linked - email: g.wunsch@timetoreply.com type: 1 existing: true link_status: Linked - email: m.ward@timetoreply.com type: 1 existing: true link_status: Linked - email: robert@timetoreply.com type: 1 existing: true link_status: Linked - email: robert+inactive@timetoreply.com type: 1 existing: true link_status: Linked first_page_url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?per_page=2&page=1' from: 1 last_page: 1 last_page_url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?per_page=2&page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?per_page=2&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents' per_page: 25 prev_page_url: null to: 10 total: 10 failed: [] properties: current_page: type: integer example: 1 data: type: array example: - email: a.brekke@timetoreply.com type: 1 existing: true link_status: Linked - email: barry@timetoreply.com type: 1 existing: true link_status: Linked - email: boggsterman@hotmail.com type: 2 existing: true link_status: Linked - email: c.cormier@timetoreply.com type: 1 existing: true link_status: Linked - email: f.jacobi@timetoreply.com type: 1 existing: true link_status: Linked - email: f.thompson@timetoreply.com type: 1 existing: true link_status: Linked - email: g.wunsch@timetoreply.com type: 1 existing: true link_status: Linked - email: m.ward@timetoreply.com type: 1 existing: true link_status: Linked - email: robert@timetoreply.com type: 1 existing: true link_status: Linked - email: robert+inactive@timetoreply.com type: 1 existing: true link_status: Linked items: type: object properties: email: type: string example: a.brekke@timetoreply.com type: type: integer example: 1 existing: type: boolean example: true link_status: type: string example: Linked first_page_url: type: string example: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?per_page=2&page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?per_page=2&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?per_page=2&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents' per_page: type: integer example: 25 prev_page_url: type: string example: null to: type: integer example: 10 total: type: integer example: 10 failed: type: array example: [] tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'An array of Mailbox IDs to add as a Group Mailbox Member.' example: - 1 items: type: integer required: - ids delete: summary: 'Group Mailbox Members - Delete' operationId: groupMailboxMembersDelete description: 'Remove a member from a Group Mailbox' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - email: a.brekke@timetoreply.com type: 1 existing: true link_status: Linked - email: barry@timetoreply.com type: 1 existing: true link_status: Linked - email: boggsterman@hotmail.com type: 2 existing: true link_status: Linked - email: c.cormier@timetoreply.com type: 1 existing: true link_status: Linked - email: f.jacobi@timetoreply.com type: 1 existing: true link_status: Linked - email: f.thompson@timetoreply.com type: 1 existing: true link_status: Linked - email: g.wunsch@timetoreply.com type: 1 existing: true link_status: Linked - email: m.ward@timetoreply.com type: 1 existing: true link_status: Linked - email: robert+inactive@timetoreply.com type: 1 existing: true link_status: Linked first_page_url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?per_page=2&page=1' from: 1 last_page: 1 last_page_url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?per_page=2&page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?per_page=2&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents' per_page: 25 prev_page_url: null to: 9 total: 9 failed: [] properties: current_page: type: integer example: 1 data: type: array example: - email: a.brekke@timetoreply.com type: 1 existing: true link_status: Linked - email: barry@timetoreply.com type: 1 existing: true link_status: Linked - email: boggsterman@hotmail.com type: 2 existing: true link_status: Linked - email: c.cormier@timetoreply.com type: 1 existing: true link_status: Linked - email: f.jacobi@timetoreply.com type: 1 existing: true link_status: Linked - email: f.thompson@timetoreply.com type: 1 existing: true link_status: Linked - email: g.wunsch@timetoreply.com type: 1 existing: true link_status: Linked - email: m.ward@timetoreply.com type: 1 existing: true link_status: Linked - email: robert+inactive@timetoreply.com type: 1 existing: true link_status: Linked items: type: object properties: email: type: string example: a.brekke@timetoreply.com type: type: integer example: 1 existing: type: boolean example: true link_status: type: string example: Linked first_page_url: type: string example: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?per_page=2&page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?per_page=2&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents?per_page=2&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/entities/group-mailboxes/1/agents' per_page: type: integer example: 25 prev_page_url: type: string example: null to: type: integer example: 9 total: type: integer example: 9 failed: type: array example: [] tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'An array of Mailbox IDs to remove as a Group Mailbox Member.' example: - 1 items: type: integer emails: type: array description: 'An array of email addresses to remove as a Group Mailbox Member.' example: - p.rabbit@example.com items: type: string required: - ids - emails parameters: - in: path name: group_mailbox_id description: 'The ID of the Group Mailbox to get Members of.' example: 1 required: true schema: type: integer /api/entities/teams: get: summary: 'Teams - List' operationId: teamsList description: 'Show all teams' parameters: - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: 25 required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: 25 nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: sort_by description: 'Field to sort by.' example: name required: false schema: type: string description: 'Field to sort by.' example: name nullable: false - in: query name: direction description: 'Sort direction.' example: asc required: false schema: type: string description: 'Sort direction.' example: asc nullable: false - in: query name: search description: 'Search term to filter by.' example: ACME required: false schema: type: string description: 'Search term to filter by.' example: ACME nullable: false - in: query name: include_emails description: 'Include email addresses of members in the response.' example: false required: false schema: type: boolean description: 'Include email addresses of members in the response.' example: false nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: [] first_page_url: 'https://timetoreply.local/api/entities/teams?page=1' from: null last_page: 1 last_page_url: 'https://timetoreply.local/api/entities/teams?page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/teams?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/entities/teams' per_page: 2 prev_page_url: null to: null total: 0 properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://timetoreply.local/api/entities/teams?page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/entities/teams?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/teams?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/entities/teams' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 tags: - Entities post: summary: 'Teams - Store' operationId: teamsStore description: 'Store a new Team' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 43 company_id: 1 name: 'ACME Support Team One' first_reply_time_goal: 1800 overall_reply_time_goal: 3600 time_to_close_goal: 7200 created_at: '2025-01-02 17:15:06' updated_at: '2025-01-02 17:15:06' members: current_page: 1 data: [] first_page_url: 'https://timetoreply.local/api/entities/teams?per_page=2&page=1' from: null last_page: 1 last_page_url: 'https://timetoreply.local/api/entities/teams?per_page=2&page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/teams?per_page=2&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/entities/teams' per_page: 25 prev_page_url: null to: null total: 0 failed: [] model_type: Team pending_invites: [] properties: id: type: integer example: 43 company_id: type: integer example: 1 name: type: string example: 'ACME Support Team One' first_reply_time_goal: type: integer example: 1800 overall_reply_time_goal: type: integer example: 3600 time_to_close_goal: type: integer example: 7200 created_at: type: string example: '2025-01-02 17:15:06' updated_at: type: string example: '2025-01-02 17:15:06' members: type: object properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://timetoreply.local/api/entities/teams?per_page=2&page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/entities/teams?per_page=2&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/teams?per_page=2&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/entities/teams' per_page: type: integer example: 25 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 failed: type: array example: [] model_type: type: string example: Team pending_invites: type: array example: [] tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: name: type: string description: 'The name of the Team.' example: 'ACME Support Team One' nullable: false first_reply_time_goal: type: integer description: 'The first reply time goal in minutes.' example: 30 nullable: false overall_reply_time_goal: type: integer description: 'The overall reply time goal in minutes.' example: 60 nullable: false time_to_close_goal: type: integer description: 'The Time to close goal in minutes.' example: 120 nullable: false required: - name '/api/entities/teams/{id}': get: summary: 'Teams - Show' operationId: teamsShow description: 'Show a single Team' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 1 name: 'US Support Team' email_usernames: - robert@timetoreply.com - robert+inactive@timetoreply.com - boggsterman@hotmail.com - barry@timetoreply.com - g.wunsch@timetoreply.com - a.brekke@timetoreply.com - f.thompson@timetoreply.com - m.ward@timetoreply.com - c.cormier@timetoreply.com - f.jacobi@timetoreply.com model_type: Team icon: handshake properties: id: type: integer example: 1 name: type: string example: 'US Support Team' email_usernames: type: array example: - robert@timetoreply.com - robert+inactive@timetoreply.com - boggsterman@hotmail.com - barry@timetoreply.com - g.wunsch@timetoreply.com - a.brekke@timetoreply.com - f.thompson@timetoreply.com - m.ward@timetoreply.com - c.cormier@timetoreply.com - f.jacobi@timetoreply.com items: type: string model_type: type: string example: Team icon: type: string example: handshake tags: - Entities put: summary: 'Teams - Update' operationId: teamsUpdate description: 'Update a Team' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 1 company_id: 1 name: 'ACME Support Team Two' first_reply_time_goal: 1800 overall_reply_time_goal: 3600 time_to_close_goal: 7200 created_at: '2024-01-01 00:00:00' updated_at: '2024-01-01 00:00:00' members: current_page: 1 data: - email: peter.rabbit@timetoreply.com type: 1 existing: true first_page_url: 'https://portal.timetoreply.com/api/entities/teams/1?page=1' from: 1 last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/entities/teams/1?page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/teams/1?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/entities/teams/1' per_page: 25 prev_page_url: null to: 1 total: 1 model_type: Team pending_invites: [] properties: id: type: integer example: 1 company_id: type: integer example: 1 name: type: string example: 'ACME Support Team Two' first_reply_time_goal: type: integer example: 1800 overall_reply_time_goal: type: integer example: 3600 time_to_close_goal: type: integer example: 7200 created_at: type: string example: '2024-01-01 00:00:00' updated_at: type: string example: '2024-01-01 00:00:00' members: type: object properties: current_page: type: integer example: 1 data: type: array example: - email: peter.rabbit@timetoreply.com type: 1 existing: true items: type: object properties: email: type: string example: peter.rabbit@timetoreply.com type: type: integer example: 1 existing: type: boolean example: true first_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/teams/1?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/entities/teams/1?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/entities/teams/1?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/entities/teams/1' per_page: type: integer example: 25 prev_page_url: type: string example: null to: type: integer example: 1 total: type: integer example: 1 model_type: type: string example: Team pending_invites: type: array example: [] tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: name: type: string description: 'The name of the Team.' example: 'ACME Support Team Two' nullable: false first_reply_time_goal: type: integer description: 'The first reply time goal in minutes.' example: 30 nullable: false overall_reply_time_goal: type: integer description: 'The overall reply time goal in minutes.' example: 60 nullable: false time_to_close_goal: type: integer description: 'The Time to close goal in minutes.' example: 120 nullable: false required: - name delete: summary: 'Teams - Delete' operationId: teamsDelete description: 'Delete a Team' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Team deleted.' properties: status: type: string example: 'Team deleted.' tags: - Entities parameters: - in: path name: id description: 'The ID of the team.' example: 1 required: true schema: type: integer - in: path name: team_id description: 'The ID of the Team.' example: 1 required: true schema: type: integer '/api/entities/teams/{team_id}/agents': get: summary: 'Team Members - List' operationId: teamMembersList description: 'Show members of a Team' parameters: - in: query name: sort_by description: 'The field to sort the mailboxes by.' example: name required: false schema: type: string description: 'The field to sort the mailboxes by.' example: name nullable: false - in: query name: direction description: 'Sort asc or desc.' example: asc required: false schema: type: string description: 'Sort asc or desc.' example: asc nullable: false - in: query name: per_page description: 'The number of mailboxes to show per page.' example: 2 required: false schema: type: integer description: 'The number of mailboxes to show per page.' example: 2 nullable: false - in: query name: page description: 'The page number.' example: 1 required: false schema: type: integer description: 'The page number.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - email: a.brekke@timetoreply.com type: 1 existing: true link_status: Linked - email: barry@timetoreply.com type: 1 existing: true link_status: Linked first_page_url: 'https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=1' from: 1 last_page: 5 last_page_url: 'https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=5' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=2' label: 'Next »' active: false next_page_url: 'https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=2' path: 'https://timetoreply.local/api/entities/teams/1/agents' per_page: 2 prev_page_url: null to: 2 total: 10 failed: [] properties: current_page: type: integer example: 1 data: type: array example: - email: a.brekke@timetoreply.com type: 1 existing: true link_status: Linked - email: barry@timetoreply.com type: 1 existing: true link_status: Linked items: type: object properties: email: type: string example: a.brekke@timetoreply.com type: type: integer example: 1 existing: type: boolean example: true link_status: type: string example: Linked first_page_url: type: string example: 'https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=1' from: type: integer example: 1 last_page: type: integer example: 5 last_page_url: type: string example: 'https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=5' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=1' label: '1' active: true - url: 'https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=2' label: '2' active: false - url: 'https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=3' label: '3' active: false - url: 'https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=4' label: '4' active: false - url: 'https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=5' label: '5' active: false - url: 'https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=2' label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: 'https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=2' path: type: string example: 'https://timetoreply.local/api/entities/teams/1/agents' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 10 failed: type: array example: [] tags: - Entities post: summary: 'Team Members - Store' operationId: teamMembersStore description: 'Add a member to a Team' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - email: a.brekke@timetoreply.com type: 1 existing: true link_status: Linked - email: barry@timetoreply.com type: 1 existing: true link_status: Linked - email: boggsterman@hotmail.com type: 2 existing: true link_status: Linked - email: c.cormier@timetoreply.com type: 1 existing: true link_status: Linked - email: f.jacobi@timetoreply.com type: 1 existing: true link_status: Linked - email: f.thompson@timetoreply.com type: 1 existing: true link_status: Linked - email: g.wunsch@timetoreply.com type: 1 existing: true link_status: Linked - email: m.ward@timetoreply.com type: 1 existing: true link_status: Linked - email: robert@timetoreply.com type: 1 existing: true link_status: Linked - email: robert+inactive@timetoreply.com type: 1 existing: true link_status: Linked first_page_url: 'https://timetoreply.local/api/entities/teams/1/agents?per_page=2&page=1' from: 1 last_page: 1 last_page_url: 'https://timetoreply.local/api/entities/teams/1/agents?per_page=2&page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/teams/1/agents?per_page=2&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/entities/teams/1/agents' per_page: 25 prev_page_url: null to: 10 total: 10 failed: [] properties: current_page: type: integer example: 1 data: type: array example: - email: a.brekke@timetoreply.com type: 1 existing: true link_status: Linked - email: barry@timetoreply.com type: 1 existing: true link_status: Linked - email: boggsterman@hotmail.com type: 2 existing: true link_status: Linked - email: c.cormier@timetoreply.com type: 1 existing: true link_status: Linked - email: f.jacobi@timetoreply.com type: 1 existing: true link_status: Linked - email: f.thompson@timetoreply.com type: 1 existing: true link_status: Linked - email: g.wunsch@timetoreply.com type: 1 existing: true link_status: Linked - email: m.ward@timetoreply.com type: 1 existing: true link_status: Linked - email: robert@timetoreply.com type: 1 existing: true link_status: Linked - email: robert+inactive@timetoreply.com type: 1 existing: true link_status: Linked items: type: object properties: email: type: string example: a.brekke@timetoreply.com type: type: integer example: 1 existing: type: boolean example: true link_status: type: string example: Linked first_page_url: type: string example: 'https://timetoreply.local/api/entities/teams/1/agents?per_page=2&page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/entities/teams/1/agents?per_page=2&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/teams/1/agents?per_page=2&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/entities/teams/1/agents' per_page: type: integer example: 25 prev_page_url: type: string example: null to: type: integer example: 10 total: type: integer example: 10 failed: type: array example: [] tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'An array of Mailbox IDs to add as a Team Member.' example: - 1 items: type: integer required: - ids delete: summary: 'Team Members - Delete' operationId: teamMembersDelete description: 'Remove a member from a Team' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - email: a.brekke@timetoreply.com type: 1 existing: true link_status: Linked - email: barry@timetoreply.com type: 1 existing: true link_status: Linked - email: boggsterman@hotmail.com type: 2 existing: true link_status: Linked - email: c.cormier@timetoreply.com type: 1 existing: true link_status: Linked - email: f.jacobi@timetoreply.com type: 1 existing: true link_status: Linked - email: f.thompson@timetoreply.com type: 1 existing: true link_status: Linked - email: g.wunsch@timetoreply.com type: 1 existing: true link_status: Linked - email: m.ward@timetoreply.com type: 1 existing: true link_status: Linked - email: robert+inactive@timetoreply.com type: 1 existing: true link_status: Linked first_page_url: 'https://timetoreply.local/api/entities/teams/1/agents?per_page=2&page=1' from: 1 last_page: 1 last_page_url: 'https://timetoreply.local/api/entities/teams/1/agents?per_page=2&page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/teams/1/agents?per_page=2&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/entities/teams/1/agents' per_page: 25 prev_page_url: null to: 9 total: 9 failed: [] properties: current_page: type: integer example: 1 data: type: array example: - email: a.brekke@timetoreply.com type: 1 existing: true link_status: Linked - email: barry@timetoreply.com type: 1 existing: true link_status: Linked - email: boggsterman@hotmail.com type: 2 existing: true link_status: Linked - email: c.cormier@timetoreply.com type: 1 existing: true link_status: Linked - email: f.jacobi@timetoreply.com type: 1 existing: true link_status: Linked - email: f.thompson@timetoreply.com type: 1 existing: true link_status: Linked - email: g.wunsch@timetoreply.com type: 1 existing: true link_status: Linked - email: m.ward@timetoreply.com type: 1 existing: true link_status: Linked - email: robert+inactive@timetoreply.com type: 1 existing: true link_status: Linked items: type: object properties: email: type: string example: a.brekke@timetoreply.com type: type: integer example: 1 existing: type: boolean example: true link_status: type: string example: Linked first_page_url: type: string example: 'https://timetoreply.local/api/entities/teams/1/agents?per_page=2&page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/entities/teams/1/agents?per_page=2&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/teams/1/agents?per_page=2&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/entities/teams/1/agents' per_page: type: integer example: 25 prev_page_url: type: string example: null to: type: integer example: 9 total: type: integer example: 9 failed: type: array example: [] tags: - Entities requestBody: required: true content: application/json: schema: type: object properties: ids: type: array description: 'An array of Mailbox IDs to remove as a Team Member.' example: - 1 items: type: integer emails: type: array description: 'An array of email addresses to remove as a Team Member.' example: - p.rabbit@example.com items: type: string required: - ids parameters: - in: path name: team_id description: 'The ID of the Team to get Members of.' example: 1 required: true schema: type: integer /api/entities/labels/search: get: summary: 'Labels - Search' operationId: labelsSearch description: 'Search for labels based on the given search string' parameters: - in: query name: search description: 'The search string to search for.' example: test required: true schema: type: string description: 'The search string to search for.' example: test nullable: false - in: query name: per_page description: 'The number of items to show per page.' example: 5 required: false schema: type: integer description: 'The number of items to show per page.' example: 5 nullable: false - in: query name: page description: 'The page number to show.' example: 1 required: false schema: type: integer description: 'The page number to show.' example: 1 nullable: false - in: query name: force description: 'Get all labels without search.' example: true required: false schema: type: boolean description: 'Get all labels without search.' example: true nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: [] first_page_url: 'https://timetoreply.local/api/entities/labels/search?search=test&per_page=2&force=1&page=1' from: null last_page: 1 last_page_url: 'https://timetoreply.local/api/entities/labels/search?search=test&per_page=2&force=1&page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/labels/search?search=test&per_page=2&force=1&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/entities/labels/search' per_page: 2 prev_page_url: null to: null total: 0 properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://timetoreply.local/api/entities/labels/search?search=test&per_page=2&force=1&page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/entities/labels/search?search=test&per_page=2&force=1&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/entities/labels/search?search=test&per_page=2&force=1&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/entities/labels/search' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 tags: - Entities /api/tools/settings/message-filters/all-thread-filter-data: get: summary: 'Filters - List' operationId: filtersList description: 'List all current filters and entities' parameters: - in: query name: view_id description: 'The ID of the view to get filters for.' example: 1 required: false schema: type: integer description: 'The ID of the view to get filters for.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: advanced_filters_count: active: 0 total: 1 domain_and_email_filters: domains: 1 emails: 1 agents: - id: 6 name: 'America Brekke' email_usernames: - a.brekke@timetoreply.com model_type: Mailbox icon: user-plus - id: 2 name: 'An Inactive Agent' email_usernames: - robert+inactive@timetoreply.com model_type: Mailbox icon: user-plus - id: 4 name: 'Barry Blassoples' email_usernames: - barry@timetoreply.com model_type: Mailbox icon: user-plus - id: 9 name: 'Chase Cormier' email_usernames: - c.cormier@timetoreply.com model_type: Mailbox icon: user-plus - id: 7 name: 'Felicia Thompson' email_usernames: - f.thompson@timetoreply.com model_type: Mailbox icon: user-plus - id: 10 name: 'Fern Jacobi' email_usernames: - f.jacobi@timetoreply.com model_type: Mailbox icon: user-plus - id: 5 name: 'Gracie Wunsch' email_usernames: - g.wunsch@timetoreply.com model_type: Mailbox icon: user-plus - id: 8 name: 'Madaline Ward' email_usernames: - m.ward@timetoreply.com model_type: Mailbox icon: user-plus - id: 1 name: 'Robert Teschmacher' email_usernames: - robert@timetoreply.com model_type: Mailbox icon: user-plus - id: 3 name: 'Robert Teschmacher Hotmail' email_usernames: - boggsterman@hotmail.com model_type: Mailbox icon: user-plus teams: - id: 2 name: 'EU Support Team' email_usernames: - robert@timetoreply.com - robert+inactive@timetoreply.com - boggsterman@hotmail.com - barry@timetoreply.com - g.wunsch@timetoreply.com - a.brekke@timetoreply.com - f.thompson@timetoreply.com - m.ward@timetoreply.com - c.cormier@timetoreply.com - f.jacobi@timetoreply.com model_type: Team icon: handshake - id: 1 name: 'US Support Team' email_usernames: - robert@timetoreply.com - robert+inactive@timetoreply.com - boggsterman@hotmail.com - barry@timetoreply.com - g.wunsch@timetoreply.com - a.brekke@timetoreply.com - f.thompson@timetoreply.com - m.ward@timetoreply.com - c.cormier@timetoreply.com - f.jacobi@timetoreply.com model_type: Team icon: handshake group_mailboxes: - id: 2 name: 'EU Support' email_usernames: - eu-support@timetoreply.com - robert@timetoreply.com - robert+inactive@timetoreply.com - boggsterman@hotmail.com - barry@timetoreply.com - g.wunsch@timetoreply.com - a.brekke@timetoreply.com - f.thompson@timetoreply.com - m.ward@timetoreply.com - c.cormier@timetoreply.com - f.jacobi@timetoreply.com model_type: 'Group Mailbox' icon: users - id: 1 name: 'US Support' email_usernames: - us-support@timetoreply.com - robert@timetoreply.com - robert+inactive@timetoreply.com - boggsterman@hotmail.com - barry@timetoreply.com - g.wunsch@timetoreply.com - a.brekke@timetoreply.com - f.thompson@timetoreply.com - m.ward@timetoreply.com - c.cormier@timetoreply.com - f.jacobi@timetoreply.com model_type: 'Group Mailbox' icon: users customer_groups: - id: 3 name: 'Active Campaign Customer Group' email_usernames: - towne.delbert@koelpin.com - weissnat.karlie@auer.biz - thea82@emard.info - walter.anjali@miller.com - wilkinson.general@muller.net - yhuel@spencer.com - zoe63@ullrich.info - cristal41@moore.info - finn82@hermann.com - candida86@schinner.info - rosenbaum.marion@becker.org - kenny70@pfeffer.com - timmy80@satterfield.biz - marlee.spencer@johnston.com - littel.deon@gorczany.com - victoria22@doyle.com - morissette.antonio@rice.com - agnes.effertz@blick.org - adelbert.hills@kautzer.net - metz.keegan@kohler.info - joseph00@lubowitz.com - oberbrunner.brook@cummerata.com - osvaldo.ohara@reinger.com - erin.harris@borer.net - rex77@mcdermott.com - hvolkman@tremblay.com - tyshawn.mclaughlin@wehner.com - annabelle03@rice.com - cheyenne26@corkery.org - kautzer.meaghan@rodriguez.com - carter23@mohr.com - 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johnston.com - gutmann.net - glover.com - conn.org - schroeder.info - nitzsche.com - schultz.com - stanton.biz - connelly.info - blanda.com - okeefe.com - schmitt.biz - schumm.biz - frami.com - treutel.info - schumm.com - lind.com - goldner.info - becker.net - rolfson.com - mante.com - schamberger.info - cremin.biz - kemmer.com - connelly.com - bauch.biz - dach.net - dickens.biz - harber.com - abbott.com - jacobi.com - mante.net - swift.com - welch.net - senger.net - greenfelder.biz - marks.com - pfeffer.biz - mueller.com - jones.com - grimes.com - walsh.com - klein.com - kihn.org - stark.com - pollich.org - marquardt.com - weber.info - kemmer.net - armstrong.info - farrell.net - doyle.com - nicolas.info - jacobson.org - kerluke.com - leuschke.com - hahn.com - hyatt.com - langosh.com - stokes.info - heathcote.com - friesen.biz - schaefer.org - greenholt.net - ryan.com - kertzmann.biz - turcotte.com - smith.org - bailey.com - orn.net - wyman.com - hyatt.net - mante.org - nicolas.org model_type: 'Contact Group' icon: user-friends - id: 5 name: 'Constant Contact Customer Group' email_usernames: - towne.delbert@koelpin.com - weissnat.karlie@auer.biz - thea82@emard.info - walter.anjali@miller.com - wilkinson.general@muller.net - yhuel@spencer.com - zoe63@ullrich.info - cristal41@moore.info - finn82@hermann.com - candida86@schinner.info - rosenbaum.marion@becker.org - kenny70@pfeffer.com - timmy80@satterfield.biz - marlee.spencer@johnston.com - littel.deon@gorczany.com - victoria22@doyle.com - morissette.antonio@rice.com - agnes.effertz@blick.org - adelbert.hills@kautzer.net - metz.keegan@kohler.info - joseph00@lubowitz.com - oberbrunner.brook@cummerata.com - osvaldo.ohara@reinger.com - erin.harris@borer.net - rex77@mcdermott.com - hvolkman@tremblay.com - tyshawn.mclaughlin@wehner.com - annabelle03@rice.com - cheyenne26@corkery.org - kautzer.meaghan@rodriguez.com - carter23@mohr.com - antone20@bogan.com - lorenza39@jerde.com - darwin34@koss.com - nova.wolf@ratke.com - mdaugherty@cole.biz - xrobel@kunde.info - aemmerich@sanford.com - 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dicki.com - walter.org - beahan.com - bernhard.com - quigley.org - moen.com - wilkinson.biz - hoppe.org - rogahn.net - sauer.com - stamm.com - schulist.info - watsica.com - schaefer.biz - senger.info - considine.com - kunze.com - bauch.com - stiedemann.org - weissnat.info - purdy.biz - ruecker.biz - jakubowski.net - stroman.com - ledner.com - ankunding.com - cormier.org - kilback.org - doyle.org - cremin.com - beier.com - pagac.com - weimann.net - veum.com - mann.info - huels.com - ward.com - marks.org - boyle.com - senger.biz - pacocha.info - lemke.com - gleichner.biz - wunsch.com - huel.org - mann.com - toy.net - spinka.com - rath.biz - nolan.com - hansen.com - lakin.info - moore.biz - volkman.com - wolff.com - grady.org - rosenbaum.com - wisoky.com - christiansen.net - mohr.net - rempel.biz - johnston.com - gutmann.net - glover.com - conn.org - schroeder.info - nitzsche.com - schultz.com - stanton.biz - connelly.info - blanda.com - okeefe.com - schmitt.biz - schumm.biz - frami.com - treutel.info - schumm.com - lind.com - goldner.info - becker.net - rolfson.com - mante.com - schamberger.info - cremin.biz - kemmer.com - connelly.com - bauch.biz - dach.net - dickens.biz - harber.com - abbott.com - jacobi.com - mante.net - swift.com - welch.net - senger.net - greenfelder.biz - marks.com - pfeffer.biz - mueller.com - jones.com - grimes.com - walsh.com - klein.com - kihn.org - stark.com - pollich.org - marquardt.com - weber.info - kemmer.net - armstrong.info - farrell.net - doyle.com - nicolas.info - jacobson.org - kerluke.com - leuschke.com - hahn.com - hyatt.com - langosh.com - stokes.info - heathcote.com - friesen.biz - schaefer.org - greenholt.net - ryan.com - kertzmann.biz - turcotte.com - smith.org - bailey.com - orn.net - wyman.com - hyatt.net - mante.org - nicolas.org model_type: 'Contact Group' icon: user-friends - id: 4 name: 'Maropost Customer Group' email_usernames: - towne.delbert@koelpin.com - weissnat.karlie@auer.biz - thea82@emard.info - walter.anjali@miller.com - wilkinson.general@muller.net - yhuel@spencer.com - zoe63@ullrich.info - cristal41@moore.info - finn82@hermann.com - candida86@schinner.info - rosenbaum.marion@becker.org - kenny70@pfeffer.com - timmy80@satterfield.biz - marlee.spencer@johnston.com - littel.deon@gorczany.com - victoria22@doyle.com - morissette.antonio@rice.com - agnes.effertz@blick.org - adelbert.hills@kautzer.net - metz.keegan@kohler.info - joseph00@lubowitz.com - oberbrunner.brook@cummerata.com - osvaldo.ohara@reinger.com - erin.harris@borer.net - rex77@mcdermott.com - hvolkman@tremblay.com - tyshawn.mclaughlin@wehner.com - annabelle03@rice.com - cheyenne26@corkery.org - kautzer.meaghan@rodriguez.com - carter23@mohr.com - antone20@bogan.com - lorenza39@jerde.com - darwin34@koss.com - nova.wolf@ratke.com - mdaugherty@cole.biz - xrobel@kunde.info - aemmerich@sanford.com - closed@timetoreply.com - gsatterfield@hessel.com - heathcote.julian@russel.net - jazmyn.wyman@abbott.com - immanuel74@harber.com - streich.agustina@jakubowski.info - kbartoletti@dicki.biz - tklocko@jacobs.biz - dovie31@quitzon.com - kurtis72@mcglynn.biz - stehr.wava@kemmer.com - felicita.murray@bergstrom.com - froberts@kuhlman.com - glennie.will@collins.info - qvandervort@vandervort.com - liliane43@koch.com - taurean.wisozk@weissnat.com - simonis.layne@pacocha.com - wyman.ahmad@wilderman.net - skuhic@okeefe.biz - pink.watsica@kirlin.com - heathcote.gaylord@feest.org - myles.bergnaum@reinger.net - kip.hamill@schaden.net - marietta.rodriguez@moen.net - jeromy35@kshlerin.com - anderson.magali@ledner.com - earnestine.gulgowski@bode.com - manuel.hudson@vandervort.com - mertz.dejah@parisian.org - lkirlin@lowe.com - camron.miller@kutch.com - schneider.madge@armstrong.com - mcdermott.heather@bode.com - blanda.danielle@weissnat.info - misael.reichel@pfeffer.com - amos55@boehm.com - kaya82@wisoky.info - ghill@blick.com - wlueilwitz@ullrich.com - noemi76@reichert.com - meghan39@effertz.org - omarvin@rippin.com - edach@parker.com - kbreitenberg@hackett.info - jay30@mohr.net - isai14@roob.org - schmitt.albert@gmail.com - jazmin40@dibbert.com - christa.wiza@hettinger.biz - spencer.eloy@rau.net - hhane@sanford.net - hnitzsche@jerde.com - kpowlowski@nitzsche.info - istroman@barrows.com - welch.gladyce@goodwin.net - kromaguera@wisoky.com - cwilderman@hilpert.com - moriah.dietrich@lakin.com - bart.moore@witting.com - berry.jacobi@reynolds.net - rempel.jordon@hills.com - dickens.emie@mclaughlin.biz - michale.gleichner@jacobson.info - steuber.jerel@rolfson.com - elvera.lebsack@lynch.com - elody.nienow@erdman.info - tromp.jordon@maggio.com - ugoldner@pouros.com - xdurgan@swaniawski.com - jschroeder@armstrong.com - kathryn.simonis@swift.org - santina22@reilly.com - erdman.shaina@hintz.com - bridgette.funk@torp.com - coralie20@gutkowski.com - ekrajcik@okuneva.com - gislason.christopher@schaefer.info - gavin91@kirlin.com - xhauck@bechtelar.com - willis76@stroman.biz - mhill@klocko.com - genoveva99@eichmann.info - xrunolfsdottir@kshlerin.org - corrine79@yahoo.com - evan.mccullough@hahn.com - bwhite@gottlieb.com - bettie62@toy.com - bcollier@crona.org - denesik.kenna@yahoo.com - mclaughlin.marisa@hills.net - onolan@purdy.info - gibson.valentine@jenkins.com - jast.bradly@hickle.biz - lisette.dooley@yahoo.com - tbernhard@lehner.com - abbott.miracle@hoppe.org - joanny28@stamm.com - nader.pasquale@fadel.com - yschoen@windler.com - luna.dickens@prohaska.com - adrianna93@schultz.com - chasity85@stracke.com - brogahn@runte.com - rubye13@volkman.org - reese38@kub.info - cleta.dietrich@heidenreich.com - cole.murphy@greenfelder.com - dshanahan@swift.com - hartmann.josefa@hermiston.com - marjolaine96@schowalter.com - cynthia36@maggio.com - shanel18@hotmail.com - eliane97@ortiz.biz - gust13@kertzmann.info - powlowski.giovanny@borer.net - jensen.kuhn@kiehn.com - cordell.kling@armstrong.com - astark@herman.com - gromaguera@herzog.com - bernadette.ferry@haley.org - alexandro88@jacobs.org - inolan@gulgowski.org - cassin.jeffrey@schoen.info - dariana17@feil.biz - alexandrine59@nitzsche.org - frederique83@kozey.com - winifred31@bauch.org - rath.maegan@lueilwitz.com - qtoy@prosacco.com - wyost@gmail.com - savanna58@runolfsson.com - tcummerata@dach.com - meagan.champlin@orn.com - rwisozk@dietrich.biz - hilton68@dare.com - goodwin.kaci@goldner.com - minerva47@willms.net - williamson.sydni@schaden.com - koss.daisy@hudson.com - maggio.hollie@schaefer.com - stehr.kennedy@feil.com - feeney.garett@runte.com - madisyn33@wilkinson.com - nlang@lehner.com - hilton.okeefe@spinka.com - brandy50@gmail.com - labadie.graciela@mosciski.com - xmertz@stroman.org - cielo.strosin@bode.com - emante@yahoo.com - reva.lueilwitz@heaney.biz - mueller.hyman@satterfield.com - orn.enola@lowe.com - cprohaska@cartwright.net - igorczany@kling.com - abe.nicolas@yahoo.com - tanner.kuhic@little.org - reinhold.lynch@stokes.org - eernser@bailey.com - dickens.nicola@johnston.com - boyer.daphney@goyette.com - predovic.antonette@parker.net - benny.trantow@ortiz.com - emmett63@hotmail.com - elizabeth.zulauf@hotmail.com - franecki.bradford@altenwerth.info - hudson.bennie@berge.com - dooley.breanna@stamm.org - sigrid.kovacek@baumbach.com - arno09@schumm.com - charley36@hills.net - ratke.summer@monahan.org - orlo41@gmail.com - ellie25@hotmail.com - jovani23@rogahn.net - berge.clarissa@ledner.net - columbus71@zulauf.biz - eve45@auer.com - stehr.emerson@jaskolski.com - terence.hudson@reichert.net - abbott.dawn@hotmail.com - rollin.douglas@murazik.com - heathcote.alvis@hotmail.com - qrobel@jakubowski.com - rogelio.streich@anderson.com - ullrich.ethelyn@shields.com - rath.tyshawn@feest.com - schinner.geo@harris.com - johnston.corine@yahoo.com - easter.heller@davis.org - vdeckow@wilkinson.info - qglover@hotmail.com - triston69@williamson.com - mstokes@mcclure.net - holly07@terry.com - helena.hessel@bernhard.com - wade62@hettinger.com - mohammad46@gmail.com - rose.mclaughlin@bauch.com - gabriella37@franecki.com - ngrant@konopelski.org - pkreiger@raynor.com - sherman33@lebsack.com - 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gaylord.eleonore@bruen.info - pasquale.weissnat@rice.com - akshlerin@breitenberg.com - romaguera.dalton@steuber.com - emmerich.brody@hauck.com - diana79@kuhic.com - joey.kohler@gmail.com - karelle.greenholt@kuphal.com - vhegmann@eichmann.biz - theodora41@yahoo.com - walter.aisha@hotmail.com - cstehr@bauch.com - ross95@gmail.com - fschmeler@gmail.com - nquitzon@mcclure.com - florencio90@robel.com - stroman.christa@wyman.com - mona.feil@runolfsson.com - cynthia.hermann@gmail.com - cleta89@dubuque.com - jarrett.bernier@hyatt.org - kautzer.shawn@runolfsdottir.info customer_domains: - steuber.com - tillman.net - wiza.info - gislason.com - sawayn.com - kuhic.com - littel.net - rau.net - lehner.com - connelly.org - emard.com - stoltenberg.org - leffler.com - romaguera.com - gibson.com - kuphal.info - gmail.com - kovacek.com - deckow.biz - braun.biz - hammes.com - beer.org - lebsack.com - yahoo.com - green.com - kirlin.info - konopelski.info - oconner.com - ferry.com - kutch.com - quigley.com - walker.biz - hotmail.com - conn.com - oreilly.com - bechtelar.com - kozey.com - okuneva.com - strosin.org - denesik.com - goyette.com - padberg.com - pollich.com - miller.com - haag.com - schuster.com - von.com - williamson.com - grady.com - beier.org - volkman.net - rempel.com - lesch.biz - bernier.com - kessler.info - leannon.com - okon.com - murray.com - ebert.com - kovacek.net - reynolds.org - mcglynn.com - hickle.com - ortiz.biz - kshlerin.com - beer.com - lang.info - quitzon.biz - dooley.com - herzog.net - yost.info - oberbrunner.com - blick.org - lesch.com - wisozk.com - koss.com - schneider.com - goodwin.info - boyer.info - sipes.com - murphy.com - jacobs.biz - wiegand.biz - monahan.com - rath.net - abshire.com - dickens.com - dietrich.biz - hoeger.com - dietrich.com - fahey.com - gerlach.org - rodriguez.info - johns.com - kertzmann.com - cassin.org - mosciski.net - kuhn.info - quitzon.net - gusikowski.org - pfannerstill.net - jaskolski.com - dicki.com - walter.org - beahan.com - bernhard.com - quigley.org - moen.com - wilkinson.biz - hoppe.org - rogahn.net - sauer.com - stamm.com - schulist.info - watsica.com - schaefer.biz - senger.info - considine.com - kunze.com - bauch.com - stiedemann.org - weissnat.info - purdy.biz - ruecker.biz - jakubowski.net - stroman.com - ledner.com - ankunding.com - cormier.org - kilback.org - doyle.org - cremin.com - beier.com - pagac.com - weimann.net - veum.com - mann.info - huels.com - ward.com - marks.org - boyle.com - senger.biz - pacocha.info - lemke.com - gleichner.biz - wunsch.com - huel.org - mann.com - toy.net - spinka.com - rath.biz - nolan.com - hansen.com - lakin.info - moore.biz - volkman.com - wolff.com - grady.org - rosenbaum.com - wisoky.com - christiansen.net - mohr.net - rempel.biz - johnston.com - gutmann.net - glover.com - conn.org - schroeder.info - nitzsche.com - schultz.com - stanton.biz - connelly.info - blanda.com - okeefe.com - schmitt.biz - schumm.biz - frami.com - treutel.info - schumm.com - lind.com - goldner.info - becker.net - rolfson.com - mante.com - schamberger.info - cremin.biz - kemmer.com - connelly.com - bauch.biz - dach.net - dickens.biz - harber.com - abbott.com - jacobi.com - mante.net - swift.com - welch.net - senger.net - greenfelder.biz - marks.com - pfeffer.biz - mueller.com - jones.com - grimes.com - walsh.com - klein.com - kihn.org - stark.com - pollich.org - marquardt.com - weber.info - kemmer.net - armstrong.info - farrell.net - doyle.com - nicolas.info - jacobson.org - kerluke.com - leuschke.com - hahn.com - hyatt.com - langosh.com - stokes.info - heathcote.com - friesen.biz - schaefer.org - greenholt.net - ryan.com - kertzmann.biz - turcotte.com - smith.org - bailey.com - orn.net - wyman.com - hyatt.net - mante.org - nicolas.org model_type: 'Contact Group' icon: user-friends - id: 6 name: 'Salesforce Customer Group' email_usernames: - towne.delbert@koelpin.com - weissnat.karlie@auer.biz - thea82@emard.info - walter.anjali@miller.com - wilkinson.general@muller.net - yhuel@spencer.com - zoe63@ullrich.info - cristal41@moore.info - finn82@hermann.com - candida86@schinner.info - rosenbaum.marion@becker.org - kenny70@pfeffer.com - timmy80@satterfield.biz - marlee.spencer@johnston.com - littel.deon@gorczany.com - victoria22@doyle.com - morissette.antonio@rice.com - agnes.effertz@blick.org - adelbert.hills@kautzer.net - metz.keegan@kohler.info - joseph00@lubowitz.com - oberbrunner.brook@cummerata.com - osvaldo.ohara@reinger.com - erin.harris@borer.net - rex77@mcdermott.com - hvolkman@tremblay.com - tyshawn.mclaughlin@wehner.com - annabelle03@rice.com - cheyenne26@corkery.org - kautzer.meaghan@rodriguez.com - carter23@mohr.com - antone20@bogan.com - lorenza39@jerde.com - darwin34@koss.com - nova.wolf@ratke.com - mdaugherty@cole.biz - xrobel@kunde.info - aemmerich@sanford.com - closed@timetoreply.com - gsatterfield@hessel.com - heathcote.julian@russel.net - jazmyn.wyman@abbott.com - immanuel74@harber.com - streich.agustina@jakubowski.info - kbartoletti@dicki.biz - tklocko@jacobs.biz - dovie31@quitzon.com - kurtis72@mcglynn.biz - stehr.wava@kemmer.com - felicita.murray@bergstrom.com - froberts@kuhlman.com - glennie.will@collins.info - qvandervort@vandervort.com - liliane43@koch.com - taurean.wisozk@weissnat.com - simonis.layne@pacocha.com - wyman.ahmad@wilderman.net - skuhic@okeefe.biz - pink.watsica@kirlin.com - heathcote.gaylord@feest.org - myles.bergnaum@reinger.net - kip.hamill@schaden.net - marietta.rodriguez@moen.net - jeromy35@kshlerin.com - anderson.magali@ledner.com - earnestine.gulgowski@bode.com - manuel.hudson@vandervort.com - mertz.dejah@parisian.org - lkirlin@lowe.com - camron.miller@kutch.com - schneider.madge@armstrong.com - mcdermott.heather@bode.com - blanda.danielle@weissnat.info - misael.reichel@pfeffer.com - amos55@boehm.com - kaya82@wisoky.info - ghill@blick.com - wlueilwitz@ullrich.com - noemi76@reichert.com - meghan39@effertz.org - omarvin@rippin.com - edach@parker.com - kbreitenberg@hackett.info - jay30@mohr.net - isai14@roob.org - 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a.brekke@timetoreply.com - f.thompson@timetoreply.com - m.ward@timetoreply.com - c.cormier@timetoreply.com - f.jacobi@timetoreply.com model_type: 'Group Mailbox' icon: users items: type: object properties: id: type: integer example: 2 name: type: string example: 'EU Support' email_usernames: type: array example: - eu-support@timetoreply.com - robert@timetoreply.com - robert+inactive@timetoreply.com - boggsterman@hotmail.com - barry@timetoreply.com - g.wunsch@timetoreply.com - a.brekke@timetoreply.com - f.thompson@timetoreply.com - m.ward@timetoreply.com - c.cormier@timetoreply.com - f.jacobi@timetoreply.com items: type: string model_type: type: string example: 'Group Mailbox' icon: type: string example: users customer_groups: type: array example: - id: 3 name: 'Active Campaign Customer Group' email_usernames: - towne.delbert@koelpin.com - weissnat.karlie@auer.biz - thea82@emard.info - walter.anjali@miller.com - wilkinson.general@muller.net - yhuel@spencer.com - zoe63@ullrich.info - cristal41@moore.info - finn82@hermann.com - candida86@schinner.info - rosenbaum.marion@becker.org - kenny70@pfeffer.com - timmy80@satterfield.biz - marlee.spencer@johnston.com - littel.deon@gorczany.com - victoria22@doyle.com - morissette.antonio@rice.com - agnes.effertz@blick.org - adelbert.hills@kautzer.net - metz.keegan@kohler.info - joseph00@lubowitz.com - oberbrunner.brook@cummerata.com - osvaldo.ohara@reinger.com - erin.harris@borer.net - rex77@mcdermott.com - hvolkman@tremblay.com - tyshawn.mclaughlin@wehner.com - annabelle03@rice.com - cheyenne26@corkery.org - kautzer.meaghan@rodriguez.com - carter23@mohr.com - antone20@bogan.com - lorenza39@jerde.com - darwin34@koss.com - nova.wolf@ratke.com - mdaugherty@cole.biz - xrobel@kunde.info - aemmerich@sanford.com - closed@timetoreply.com - gsatterfield@hessel.com - heathcote.julian@russel.net - jazmyn.wyman@abbott.com - immanuel74@harber.com - streich.agustina@jakubowski.info - kbartoletti@dicki.biz - tklocko@jacobs.biz - dovie31@quitzon.com - kurtis72@mcglynn.biz - stehr.wava@kemmer.com - felicita.murray@bergstrom.com - froberts@kuhlman.com - glennie.will@collins.info - qvandervort@vandervort.com - liliane43@koch.com - taurean.wisozk@weissnat.com - simonis.layne@pacocha.com - wyman.ahmad@wilderman.net - skuhic@okeefe.biz - pink.watsica@kirlin.com - heathcote.gaylord@feest.org - myles.bergnaum@reinger.net - kip.hamill@schaden.net - marietta.rodriguez@moen.net - jeromy35@kshlerin.com - anderson.magali@ledner.com - earnestine.gulgowski@bode.com - manuel.hudson@vandervort.com - mertz.dejah@parisian.org - lkirlin@lowe.com - camron.miller@kutch.com - schneider.madge@armstrong.com - mcdermott.heather@bode.com - blanda.danielle@weissnat.info - misael.reichel@pfeffer.com - amos55@boehm.com - kaya82@wisoky.info - ghill@blick.com - wlueilwitz@ullrich.com - noemi76@reichert.com - meghan39@effertz.org - omarvin@rippin.com - edach@parker.com - kbreitenberg@hackett.info - jay30@mohr.net - isai14@roob.org - schmitt.albert@gmail.com - jazmin40@dibbert.com - christa.wiza@hettinger.biz - spencer.eloy@rau.net - hhane@sanford.net - hnitzsche@jerde.com - kpowlowski@nitzsche.info - istroman@barrows.com - welch.gladyce@goodwin.net - kromaguera@wisoky.com - cwilderman@hilpert.com - moriah.dietrich@lakin.com - bart.moore@witting.com - berry.jacobi@reynolds.net - rempel.jordon@hills.com - dickens.emie@mclaughlin.biz - michale.gleichner@jacobson.info - steuber.jerel@rolfson.com - elvera.lebsack@lynch.com - elody.nienow@erdman.info - tromp.jordon@maggio.com - ugoldner@pouros.com - xdurgan@swaniawski.com - jschroeder@armstrong.com - kathryn.simonis@swift.org - santina22@reilly.com - erdman.shaina@hintz.com - bridgette.funk@torp.com - coralie20@gutkowski.com - ekrajcik@okuneva.com - gislason.christopher@schaefer.info - gavin91@kirlin.com - xhauck@bechtelar.com - willis76@stroman.biz - mhill@klocko.com - genoveva99@eichmann.info - xrunolfsdottir@kshlerin.org - corrine79@yahoo.com - evan.mccullough@hahn.com - bwhite@gottlieb.com - bettie62@toy.com - bcollier@crona.org - denesik.kenna@yahoo.com - 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hschmidt@toy.com - karen.abshire@gmail.com - wkovacek@bogan.com - gregoria73@padberg.com - leola26@purdy.net - vschulist@nitzsche.info - xkessler@herman.biz - oschultz@lindgren.com - jacobs.elna@schumm.com - gleason.filomena@dickinson.com - vpaucek@raynor.org - kay07@smith.net - cordie96@yahoo.com - hwelch@gmail.com - broderick.mann@hotmail.com - rosamond.dietrich@torphy.com - ckuhic@yahoo.com - stroman.dimitri@walker.com - ozemlak@ledner.info - dkub@witting.com - rluettgen@veum.com - mayer.lue@prosacco.com - lorine.harvey@hotmail.com - dlindgren@hotmail.com - emery87@gmail.com - fletcher91@price.com - emard.clemmie@oberbrunner.org - davonte.armstrong@cronin.com - frami.zelda@beahan.biz - vkertzmann@langworth.com - wilderman.domenico@koch.com - antone67@wolf.net - shanon.robel@oconnell.com - qtoy@bashirian.com - pfeffer.sheldon@mayer.com - gaylord.eleonore@bruen.info - pasquale.weissnat@rice.com - akshlerin@breitenberg.com - romaguera.dalton@steuber.com - emmerich.brody@hauck.com - diana79@kuhic.com - 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considine.com - kunze.com - bauch.com - stiedemann.org - weissnat.info - purdy.biz - ruecker.biz - jakubowski.net - stroman.com - ledner.com - ankunding.com - cormier.org - kilback.org - doyle.org - cremin.com - beier.com - pagac.com - weimann.net - veum.com - mann.info - huels.com - ward.com - marks.org - boyle.com - senger.biz - pacocha.info - lemke.com - gleichner.biz - wunsch.com - huel.org - mann.com - toy.net - spinka.com - rath.biz - nolan.com - hansen.com - lakin.info - moore.biz - volkman.com - wolff.com - grady.org - rosenbaum.com - wisoky.com - christiansen.net - mohr.net - rempel.biz - johnston.com - gutmann.net - glover.com - conn.org - schroeder.info - nitzsche.com - schultz.com - stanton.biz - connelly.info - blanda.com - okeefe.com - schmitt.biz - schumm.biz - frami.com - treutel.info - schumm.com - lind.com - goldner.info - becker.net - rolfson.com - mante.com - schamberger.info - cremin.biz - kemmer.com - connelly.com - bauch.biz - dach.net - dickens.biz - harber.com - abbott.com - jacobi.com - mante.net - swift.com - welch.net - senger.net - greenfelder.biz - marks.com - pfeffer.biz - mueller.com - jones.com - grimes.com - walsh.com - klein.com - kihn.org - stark.com - pollich.org - marquardt.com - weber.info - kemmer.net - armstrong.info - farrell.net - doyle.com - nicolas.info - jacobson.org - kerluke.com - leuschke.com - hahn.com - hyatt.com - langosh.com - stokes.info - heathcote.com - friesen.biz - schaefer.org - greenholt.net - ryan.com - kertzmann.biz - turcotte.com - smith.org - bailey.com - orn.net - wyman.com - hyatt.net - mante.org - nicolas.org model_type: 'Contact Group' icon: user-friends - id: 5 name: 'Constant Contact Customer Group' email_usernames: - towne.delbert@koelpin.com - weissnat.karlie@auer.biz - thea82@emard.info - walter.anjali@miller.com - wilkinson.general@muller.net - yhuel@spencer.com - zoe63@ullrich.info - cristal41@moore.info - finn82@hermann.com - candida86@schinner.info - rosenbaum.marion@becker.org - kenny70@pfeffer.com - timmy80@satterfield.biz - marlee.spencer@johnston.com - littel.deon@gorczany.com - victoria22@doyle.com - morissette.antonio@rice.com - agnes.effertz@blick.org - adelbert.hills@kautzer.net - metz.keegan@kohler.info - joseph00@lubowitz.com - oberbrunner.brook@cummerata.com - osvaldo.ohara@reinger.com - erin.harris@borer.net - rex77@mcdermott.com - hvolkman@tremblay.com - tyshawn.mclaughlin@wehner.com - annabelle03@rice.com - cheyenne26@corkery.org - kautzer.meaghan@rodriguez.com - carter23@mohr.com - antone20@bogan.com - lorenza39@jerde.com - darwin34@koss.com - nova.wolf@ratke.com - mdaugherty@cole.biz - xrobel@kunde.info - aemmerich@sanford.com - closed@timetoreply.com - gsatterfield@hessel.com - heathcote.julian@russel.net - jazmyn.wyman@abbott.com - immanuel74@harber.com - streich.agustina@jakubowski.info - kbartoletti@dicki.biz - tklocko@jacobs.biz - dovie31@quitzon.com - kurtis72@mcglynn.biz - stehr.wava@kemmer.com - felicita.murray@bergstrom.com - froberts@kuhlman.com - glennie.will@collins.info - qvandervort@vandervort.com - liliane43@koch.com - taurean.wisozk@weissnat.com - simonis.layne@pacocha.com - wyman.ahmad@wilderman.net - skuhic@okeefe.biz - pink.watsica@kirlin.com - heathcote.gaylord@feest.org - myles.bergnaum@reinger.net - kip.hamill@schaden.net - marietta.rodriguez@moen.net - jeromy35@kshlerin.com - anderson.magali@ledner.com - earnestine.gulgowski@bode.com - manuel.hudson@vandervort.com - mertz.dejah@parisian.org - lkirlin@lowe.com - camron.miller@kutch.com - schneider.madge@armstrong.com - mcdermott.heather@bode.com - blanda.danielle@weissnat.info - misael.reichel@pfeffer.com - amos55@boehm.com - kaya82@wisoky.info - ghill@blick.com - wlueilwitz@ullrich.com - noemi76@reichert.com - meghan39@effertz.org - omarvin@rippin.com - edach@parker.com - kbreitenberg@hackett.info - jay30@mohr.net - isai14@roob.org - schmitt.albert@gmail.com - jazmin40@dibbert.com - christa.wiza@hettinger.biz - spencer.eloy@rau.net - hhane@sanford.net - hnitzsche@jerde.com - kpowlowski@nitzsche.info - 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mcglynn.com - hickle.com - ortiz.biz - kshlerin.com - beer.com - lang.info - quitzon.biz - dooley.com - herzog.net - yost.info - oberbrunner.com - blick.org - lesch.com - wisozk.com - koss.com - schneider.com - goodwin.info - boyer.info - sipes.com - murphy.com - jacobs.biz - wiegand.biz - monahan.com - rath.net - abshire.com - dickens.com - dietrich.biz - hoeger.com - dietrich.com - fahey.com - gerlach.org - rodriguez.info - johns.com - kertzmann.com - cassin.org - mosciski.net - kuhn.info - quitzon.net - gusikowski.org - pfannerstill.net - jaskolski.com - dicki.com - walter.org - beahan.com - bernhard.com - quigley.org - moen.com - wilkinson.biz - hoppe.org - rogahn.net - sauer.com - stamm.com - schulist.info - watsica.com - schaefer.biz - senger.info - considine.com - kunze.com - bauch.com - stiedemann.org - weissnat.info - purdy.biz - ruecker.biz - jakubowski.net - stroman.com - ledner.com - ankunding.com - cormier.org - kilback.org - doyle.org - cremin.com - beier.com - pagac.com - weimann.net - veum.com - mann.info - huels.com - ward.com - marks.org - boyle.com - senger.biz - pacocha.info - lemke.com - gleichner.biz - wunsch.com - huel.org - mann.com - toy.net - spinka.com - rath.biz - nolan.com - hansen.com - lakin.info - moore.biz - volkman.com - wolff.com - grady.org - rosenbaum.com - wisoky.com - christiansen.net - mohr.net - rempel.biz - johnston.com - gutmann.net - glover.com - conn.org - schroeder.info - nitzsche.com - schultz.com - stanton.biz - connelly.info - blanda.com - okeefe.com - schmitt.biz - schumm.biz - frami.com - treutel.info - schumm.com - lind.com - goldner.info - becker.net - rolfson.com - mante.com - schamberger.info - cremin.biz - kemmer.com - connelly.com - bauch.biz - dach.net - dickens.biz - harber.com - abbott.com - jacobi.com - mante.net - swift.com - welch.net - senger.net - greenfelder.biz - marks.com - pfeffer.biz - mueller.com - jones.com - grimes.com - walsh.com - klein.com - kihn.org - stark.com - pollich.org - marquardt.com - weber.info - kemmer.net - armstrong.info - farrell.net - doyle.com - nicolas.info - jacobson.org - kerluke.com - leuschke.com - hahn.com - hyatt.com - langosh.com - stokes.info - heathcote.com - friesen.biz - schaefer.org - greenholt.net - ryan.com - kertzmann.biz - turcotte.com - smith.org - bailey.com - orn.net - wyman.com - hyatt.net - mante.org - nicolas.org model_type: 'Contact Group' icon: user-friends - id: 6 name: 'Salesforce Customer Group' email_usernames: - towne.delbert@koelpin.com - weissnat.karlie@auer.biz - thea82@emard.info - walter.anjali@miller.com - wilkinson.general@muller.net - yhuel@spencer.com - zoe63@ullrich.info - cristal41@moore.info - finn82@hermann.com - candida86@schinner.info - rosenbaum.marion@becker.org - kenny70@pfeffer.com - timmy80@satterfield.biz - marlee.spencer@johnston.com - littel.deon@gorczany.com - victoria22@doyle.com - morissette.antonio@rice.com - agnes.effertz@blick.org - adelbert.hills@kautzer.net - metz.keegan@kohler.info - joseph00@lubowitz.com - 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kip.hamill@schaden.net - marietta.rodriguez@moen.net - jeromy35@kshlerin.com - anderson.magali@ledner.com - earnestine.gulgowski@bode.com - manuel.hudson@vandervort.com - mertz.dejah@parisian.org - lkirlin@lowe.com - camron.miller@kutch.com - schneider.madge@armstrong.com - mcdermott.heather@bode.com - blanda.danielle@weissnat.info - misael.reichel@pfeffer.com - amos55@boehm.com - kaya82@wisoky.info - ghill@blick.com - wlueilwitz@ullrich.com - noemi76@reichert.com - meghan39@effertz.org - omarvin@rippin.com - edach@parker.com - kbreitenberg@hackett.info - jay30@mohr.net - isai14@roob.org - schmitt.albert@gmail.com - jazmin40@dibbert.com - christa.wiza@hettinger.biz - spencer.eloy@rau.net - hhane@sanford.net - hnitzsche@jerde.com - kpowlowski@nitzsche.info - istroman@barrows.com - welch.gladyce@goodwin.net - kromaguera@wisoky.com - cwilderman@hilpert.com - moriah.dietrich@lakin.com - bart.moore@witting.com - berry.jacobi@reynolds.net - rempel.jordon@hills.com - dickens.emie@mclaughlin.biz - 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brogahn@runte.com - rubye13@volkman.org - reese38@kub.info - cleta.dietrich@heidenreich.com - cole.murphy@greenfelder.com - dshanahan@swift.com - hartmann.josefa@hermiston.com - marjolaine96@schowalter.com - cynthia36@maggio.com - shanel18@hotmail.com - eliane97@ortiz.biz - gust13@kertzmann.info - powlowski.giovanny@borer.net - jensen.kuhn@kiehn.com - cordell.kling@armstrong.com - astark@herman.com - gromaguera@herzog.com - bernadette.ferry@haley.org - alexandro88@jacobs.org - inolan@gulgowski.org - cassin.jeffrey@schoen.info - dariana17@feil.biz - alexandrine59@nitzsche.org - frederique83@kozey.com - winifred31@bauch.org - rath.maegan@lueilwitz.com - qtoy@prosacco.com - wyost@gmail.com - savanna58@runolfsson.com - tcummerata@dach.com - meagan.champlin@orn.com - rwisozk@dietrich.biz - hilton68@dare.com - goodwin.kaci@goldner.com - minerva47@willms.net - williamson.sydni@schaden.com - koss.daisy@hudson.com - maggio.hollie@schaefer.com - stehr.kennedy@feil.com - feeney.garett@runte.com - 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id: 2496 name: darrion.feest@yahoo.com email_usernames: - darrion.feest@yahoo.com model_type: Contact icon: user - id: 2069 name: darwin34@koss.com email_usernames: - darwin34@koss.com model_type: Contact icon: user - id: 2596 name: daugherty.emile@mante.org email_usernames: - daugherty.emile@mante.org model_type: Contact icon: user - id: 2553 name: davonte.armstrong@cronin.com email_usernames: - davonte.armstrong@cronin.com model_type: Contact icon: user - id: 2152 name: dbechtelar@blick.org email_usernames: - dbechtelar@blick.org model_type: Contact icon: user - id: 2382 name: dell11@johnston.com email_usernames: - dell11@johnston.com model_type: Contact icon: user - id: 2564 name: delphine.green@friesen.biz email_usernames: - delphine.green@friesen.biz model_type: Contact icon: user - id: 2560 name: delphine92@leffler.com email_usernames: - delphine92@leffler.com model_type: Contact icon: user - id: 2174 name: demario11@mcglynn.com email_usernames: - demario11@mcglynn.com model_type: Contact icon: user - id: 2257 name: denesik.kenna@yahoo.com email_usernames: - denesik.kenna@yahoo.com model_type: Contact icon: user - id: 2078 name: deontae.renner@okuneva.com email_usernames: - deontae.renner@okuneva.com model_type: Contact icon: user - id: 2394 name: dessie85@schultz.com email_usernames: - dessie85@schultz.com model_type: Contact icon: user - id: 2552 name: devan43@hyatt.com email_usernames: - devan43@hyatt.com model_type: Contact icon: user - id: 2579 name: diana79@kuhic.com email_usernames: - diana79@kuhic.com model_type: Contact icon: user - id: 2203 name: dickens.emie@mclaughlin.biz email_usernames: - dickens.emie@mclaughlin.biz model_type: Contact icon: user - id: 2399 name: dickens.nicola@johnston.com email_usernames: - dickens.nicola@johnston.com model_type: Contact icon: user - id: 2184 name: dietrich.natasha@conn.com email_usernames: - dietrich.natasha@conn.com model_type: Contact icon: user - id: 2537 name: dkub@witting.com email_usernames: - dkub@witting.com model_type: Contact icon: user - id: 2545 name: dlindgren@hotmail.com email_usernames: - dlindgren@hotmail.com model_type: Contact icon: user - id: 2415 name: dooley.breanna@stamm.org email_usernames: - dooley.breanna@stamm.org model_type: Contact icon: user - id: 2095 name: dovie31@quitzon.com email_usernames: - dovie31@quitzon.com model_type: Contact icon: user - id: 2384 name: doyle.araceli@gutmann.net email_usernames: - doyle.araceli@gutmann.net model_type: Contact icon: user - id: 2062 name: doyle.edwardo@kutch.com email_usernames: - doyle.edwardo@kutch.com model_type: Contact icon: user - id: 2504 name: doyle.lorenza@yahoo.com email_usernames: - doyle.lorenza@yahoo.com model_type: Contact icon: user - id: 2295 name: dshanahan@swift.com email_usernames: - dshanahan@swift.com model_type: Contact icon: user - id: 2486 name: dtrantow@jones.com email_usernames: - dtrantow@jones.com model_type: Contact icon: user - id: 2136 name: dulce64@kshlerin.com email_usernames: - dulce64@kshlerin.com model_type: Contact icon: user - id: 2004 name: dwehner@steuber.com email_usernames: - dwehner@steuber.com model_type: Contact icon: user - id: 2133 name: earnestine.gulgowski@bode.com email_usernames: - earnestine.gulgowski@bode.com model_type: Contact icon: user - id: 2459 name: easter.heller@davis.org email_usernames: - easter.heller@davis.org model_type: Contact icon: user - id: 2194 name: ebotsford@emard.com email_usernames: - ebotsford@emard.com model_type: Contact icon: user - id: 2588 name: ecollins@hotmail.com email_usernames: - ecollins@hotmail.com model_type: Contact icon: user - id: 2165 name: edach@parker.com email_usernames: - edach@parker.com model_type: Contact icon: user - id: 2397 name: eernser@bailey.com email_usernames: - eernser@bailey.com model_type: Contact icon: user - id: 2468 name: ehomenick@welch.net email_usernames: - ehomenick@welch.net model_type: Contact icon: user - id: 2304 name: eino37@weimann.net email_usernames: - eino37@weimann.net model_type: Contact icon: user - id: 2231 name: ekrajcik@okuneva.com email_usernames: - ekrajcik@okuneva.com model_type: Contact icon: user - id: 2305 name: eliane97@ortiz.biz email_usernames: - eliane97@ortiz.biz model_type: Contact icon: user - id: 2409 name: elizabeth.zulauf@hotmail.com email_usernames: - elizabeth.zulauf@hotmail.com model_type: Contact icon: user - id: 2427 name: ellie25@hotmail.com email_usernames: - ellie25@hotmail.com model_type: Contact icon: user - id: 2492 name: elliot.wiza@gmail.com email_usernames: - elliot.wiza@gmail.com model_type: Contact icon: user - id: 2211 name: elody.nienow@erdman.info email_usernames: - elody.nienow@erdman.info model_type: Contact icon: user - id: 2209 name: elvera.lebsack@lynch.com email_usernames: - elvera.lebsack@lynch.com model_type: Contact icon: user - id: 2570 name: elza.kirlin@ryan.com email_usernames: - elza.kirlin@ryan.com model_type: Contact icon: user - id: 2379 name: emante@yahoo.com email_usernames: - emante@yahoo.com model_type: Contact icon: user - id: 2551 name: emard.clemmie@oberbrunner.org email_usernames: - emard.clemmie@oberbrunner.org model_type: Contact icon: user - id: 2034 name: emcclure@kuphal.info email_usernames: - emcclure@kuphal.info model_type: Contact icon: user - id: 2547 name: emery87@gmail.com email_usernames: - emery87@gmail.com model_type: Contact icon: user - id: 2404 name: emilia.huels@blanda.com email_usernames: - emilia.huels@blanda.com model_type: Contact icon: user - id: 2056 name: emilia.veum@konopelski.info email_usernames: - emilia.veum@konopelski.info model_type: Contact icon: user - id: 2592 name: emilia52@wyman.com email_usernames: - emilia52@wyman.com model_type: Contact icon: user - id: 2306 name: emiliano46@veum.com email_usernames: - emiliano46@veum.com model_type: Contact icon: user - id: 2577 name: emmerich.brody@hauck.com email_usernames: - emmerich.brody@hauck.com model_type: Contact icon: user - id: 2407 name: emmett63@hotmail.com email_usernames: - emmett63@hotmail.com model_type: Contact icon: user - id: 2364 name: enola.bauch@grady.org email_usernames: - enola.bauch@grady.org model_type: Contact icon: user - id: 2386 name: epouros@glover.com email_usernames: - epouros@glover.com model_type: Contact icon: user - id: 2225 name: erdman.shaina@hintz.com email_usernames: - erdman.shaina@hintz.com model_type: Contact icon: user - id: 2049 name: erin.harris@borer.net email_usernames: - erin.harris@borer.net model_type: Contact icon: user - id: 2052 name: ethompson@green.com email_usernames: - ethompson@green.com model_type: Contact icon: user - id: 2518 name: eunice35@weber.info email_usernames: - eunice35@weber.info model_type: Contact icon: user - id: 2249 name: evan.mccullough@hahn.com email_usernames: - evan.mccullough@hahn.com model_type: Contact icon: user - id: 2435 name: eve45@auer.com email_usernames: - eve45@auer.com model_type: Contact icon: user - id: 2462 name: ewaelchi@jacobi.com email_usernames: - ewaelchi@jacobi.com model_type: Contact icon: user - id: 2510 name: fanny68@koss.com email_usernames: - fanny68@koss.com model_type: Contact icon: user - id: 2092 name: fausto.sipes@gmail.com email_usernames: - fausto.sipes@gmail.com model_type: Contact icon: user - id: 2128 name: faye.zulauf@reynolds.org email_usernames: - faye.zulauf@reynolds.org model_type: Contact icon: user - id: 2493 name: fblock@hansen.org email_usernames: - fblock@hansen.org model_type: Contact icon: user - id: 2178 name: feeney.darren@monahan.com email_usernames: - feeney.darren@monahan.com model_type: Contact icon: user - id: 2363 name: feeney.garett@runte.com email_usernames: - feeney.garett@runte.com model_type: Contact icon: user - id: 2101 name: felicita.murray@bergstrom.com email_usernames: - felicita.murray@bergstrom.com model_type: Contact icon: user - id: 2038 name: fherman@kovacek.com email_usernames: - fherman@kovacek.com model_type: Contact icon: user - id: 2019 name: finn82@hermann.com email_usernames: - finn82@hermann.com model_type: Contact icon: user - id: 2340 name: fkuphal@spinka.com email_usernames: - fkuphal@spinka.com model_type: Contact icon: user - id: 2549 name: fletcher91@price.com email_usernames: - fletcher91@price.com model_type: Contact icon: user - id: 2599 name: florencio90@robel.com email_usernames: - florencio90@robel.com model_type: Contact icon: user items: type: object properties: id: type: integer example: 2441 name: type: string example: abbott.dawn@hotmail.com email_usernames: type: array example: - abbott.dawn@hotmail.com items: type: string model_type: type: string example: Contact icon: type: string example: user goals: type: object properties: first_reply_time_goal: type: integer example: 3600 first_reply_time_goal_bands: type: array example: [] overall_reply_time_goal: type: integer example: 3600 overall_reply_time_goal_bands: type: array example: [] time_to_close_goal: type: integer example: 7200 time_to_close_goal_bands: type: array example: [] tags: - Tools /api/tools/settings/message-filters/domains: get: summary: 'Domain Filters - List' operationId: domainFiltersList description: 'List all Domain Filters' parameters: - in: query name: sort_by description: 'Field Name to sort domains by. Can only be domain.' example: domain required: false schema: type: string description: 'Field Name to sort domains by. Can only be domain.' example: domain nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: asc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: asc nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: per_page description: 'The number of items to show per page.' example: 5 required: false schema: type: integer description: 'The number of items to show per page.' example: 5 nullable: false - in: query name: search description: 'Search for a domain.' example: spam required: false schema: type: string description: 'Search for a domain.' example: spam nullable: false responses: 200: description: '' content: application/json: schema: type: object example: domains: current_page: 1 data: - spam.com first_page_url: 'https://timetoreply.local/api/tools/settings/message-filters/domains?page=1' from: 1 last_page: 1 last_page_url: 'https://timetoreply.local/api/tools/settings/message-filters/domains?page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/tools/settings/message-filters/domains?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/tools/settings/message-filters/domains' per_page: 2 prev_page_url: null to: 1 total: 1 whitelisting: false properties: domains: type: object properties: current_page: type: integer example: 1 data: type: array example: - spam.com items: type: string first_page_url: type: string example: 'https://timetoreply.local/api/tools/settings/message-filters/domains?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/tools/settings/message-filters/domains?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/tools/settings/message-filters/domains?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/tools/settings/message-filters/domains' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 1 total: type: integer example: 1 whitelisting: type: boolean example: false tags: - Tools /api/tools/settings/message-filters/domains/block: post: summary: 'Domain Filters - Store' operationId: domainFiltersStore description: 'Block domains' parameters: [] responses: 200: description: '' content: application/json: schema: type: array items: type: object example: - id: 11 domain: spam.com tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: domains: type: array description: 'An array of domains to block.' example: - spam.com items: type: string required: - domains /api/tools/settings/message-filters/domains/unblock: post: summary: 'Domain Filters - Delete' operationId: domainFiltersDelete description: 'Unblock domains' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Domains unblocked successfully' properties: status: type: string example: 'Domains unblocked successfully' tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: domains: type: array description: 'An array of domains to unblock.' example: - spam.com items: type: string required: - domains /api/tools/settings/message-filters/domains/unblockAll: post: summary: 'Domain Filters - Delete All' operationId: domainFiltersDeleteAll description: 'Unblock All domains' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Domains unblocked successfully' properties: status: type: string example: 'Domains unblocked successfully' tags: - Tools /api/tools/settings/message-filters/domains/whitelisting/toggle: patch: summary: 'Domain Filters - Whitelisting' operationId: domainFiltersWhitelisting description: 'Toggle on/off Domain Whitelisting' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Domain whitelisting enabled' properties: status: type: string example: 'Domain whitelisting enabled' tags: - Tools requestBody: required: false content: application/json: schema: type: object properties: whitelisting: type: boolean description: 'Whether toggle Domain Whitelist on or off.' example: true nullable: false /api/tools/settings/message-filters/max-reply-time: get: summary: 'Max Reply Time - Get' operationId: maxReplyTimeGet description: 'Get the current Max Reply Time settings' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: max_reply_time_enabled: true max_reply_time_hrs: 40 properties: max_reply_time_enabled: type: boolean example: true max_reply_time_hrs: type: integer example: 40 tags: - Tools patch: summary: 'Max Reply Time - Set' operationId: maxReplyTimeSet description: 'Set the current Max Reply Time settings' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: max_reply_time_enabled: true max_reply_time_hrs: 40 properties: max_reply_time_enabled: type: boolean example: true max_reply_time_hrs: type: integer example: 40 tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: max_reply_time_enabled: type: boolean description: 'Whether the max reply time is enabled.' example: true nullable: false max_reply_time_hrs: type: integer description: 'The number of hours to set the max reply time to.' example: 40 nullable: false required: - max_reply_time_enabled - max_reply_time_hrs /api/tools/settings/message-filters/usernames: get: summary: 'Email Filters - List' operationId: emailFiltersList description: 'Get email address filters' parameters: - in: query name: sort_by description: 'Field Name to sort email addresses by. Can only be email_address.' example: email_address required: false schema: type: string description: 'Field Name to sort email addresses by. Can only be email_address.' example: email_address nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: asc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: asc nullable: false - in: query name: page description: 'For paginated results, which page to get.' example: 1 required: false schema: type: integer description: 'For paginated results, which page to get.' example: 1 nullable: false - in: query name: per_page description: 'The number of items to show per page.' example: 5 required: false schema: type: integer description: 'The number of items to show per page.' example: 5 nullable: false - in: query name: search description: 'Search for an email address.' example: spam required: false schema: type: string description: 'Search for an email address.' example: spam nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: [] first_page_url: 'https://timetoreply.local/api/tools/settings/message-filters/usernames?page=1' from: null last_page: 1 last_page_url: 'https://timetoreply.local/api/tools/settings/message-filters/usernames?page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/tools/settings/message-filters/usernames?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/tools/settings/message-filters/usernames' per_page: 2 prev_page_url: null to: null total: 0 properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://timetoreply.local/api/tools/settings/message-filters/usernames?page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/tools/settings/message-filters/usernames?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/tools/settings/message-filters/usernames?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/tools/settings/message-filters/usernames' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 tags: - Tools /api/tools/settings/message-filters/usernames/block: post: summary: 'Email Filters - Store' operationId: emailFiltersStore description: 'Block email addresses' parameters: [] responses: 200: description: '' content: application/json: schema: type: array items: type: object example: - id: 24 username: spam domain_id: 126 email_address: spam@example.net tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: usernames: type: array description: 'An array of email addresses to block.' example: - spam@example.net items: type: string required: - usernames /api/tools/settings/message-filters/usernames/unblock: post: summary: 'Email Filters - Delete' operationId: emailFiltersDelete description: 'Unblock email addresses' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Email addresses unblocked successfully' properties: status: type: string example: 'Email addresses unblocked successfully' tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: usernames: type: array description: 'An array of email addresses to unblock.' example: - spam@example.net items: type: string required: - usernames /api/tools/settings/message-filters/advanced: get: summary: 'Advanced Filters - List' operationId: advancedFiltersList description: 'List all Advanced filters' parameters: - in: query name: per_page description: 'The number of mailboxes to show per page.' example: 15 required: false schema: type: integer description: 'The number of mailboxes to show per page.' example: 15 nullable: false - in: query name: page description: 'The page number.' example: 1 required: false schema: type: integer description: 'The page number.' example: 1 nullable: false - in: query name: sort_by description: 'Field Name to sort mailboxes by. Can only be id, name, active.' example: name required: false schema: type: string description: 'Field Name to sort mailboxes by. Can only be id, name, active.' example: name nullable: false - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: asc required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: asc nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 1 company_id: 1 name: 'example message filter group' active: false message_filters_count: 1 message_filters: - id: 1 message_filter_group_id: 1 field: Subject operator: 'does not equal' type: and value: 'example message filter' first_page_url: 'https://timetoreply.local/api/tools/settings/message-filters/advanced?page=1' from: 1 last_page: 1 last_page_url: 'https://timetoreply.local/api/tools/settings/message-filters/advanced?page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/tools/settings/message-filters/advanced?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/tools/settings/message-filters/advanced' per_page: 2 prev_page_url: null to: 1 total: 1 properties: current_page: type: integer example: 1 data: type: array example: - id: 1 company_id: 1 name: 'example message filter group' active: false message_filters_count: 1 message_filters: - id: 1 message_filter_group_id: 1 field: Subject operator: 'does not equal' type: and value: 'example message filter' items: type: object properties: id: type: integer example: 1 company_id: type: integer example: 1 name: type: string example: 'example message filter group' active: type: boolean example: false message_filters_count: type: integer example: 1 message_filters: type: array example: - id: 1 message_filter_group_id: 1 field: Subject operator: 'does not equal' type: and value: 'example message filter' items: type: object properties: id: type: integer example: 1 message_filter_group_id: type: integer example: 1 field: type: string example: Subject operator: type: string example: 'does not equal' type: type: string example: and value: type: string example: 'example message filter' first_page_url: type: string example: 'https://timetoreply.local/api/tools/settings/message-filters/advanced?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/tools/settings/message-filters/advanced?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/tools/settings/message-filters/advanced?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/tools/settings/message-filters/advanced' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 1 total: type: integer example: 1 tags: - Tools post: summary: 'Advanced Filters - Store' operationId: advancedFiltersStore description: 'Add a new Advanced Filter' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 2 company_id: 1 name: 'From Does Not Contain no-reply example' active: true properties: id: type: integer example: 2 company_id: type: integer example: 1 name: type: string example: 'From Does Not Contain no-reply example' active: type: boolean example: true tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: filterName: type: string description: 'The name of the Advanced Filter.' example: 'From Does Not Contain no-reply example' nullable: false filters: type: array description: 'An array of Filters objects.' example: - [] items: type: object properties: field: type: string description: 'The field to filter on. Can be From, To, Cc, Subject or Label.' example: From nullable: false operator: type: string description: "The operator for the filter. Can be does not begin with, does not end with, does not equal, does not contain, begins with,\n ends with, equals or contains." example: 'does not contain' nullable: false type: type: string description: 'The boolean logic type of the advanced filter. Can be and or or.' example: and nullable: false value: type: string description: 'The value of the filter.' example: no-reply nullable: false required: - field - operator - type - value required: - filterName '/api/tools/settings/message-filters/advanced/{message_filter_group_id}': patch: summary: 'Advanced Filters - Update' operationId: advancedFiltersUpdate description: 'Update an Advanced Filter' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 1 company_id: 1 name: 'From Does Not Contain no-reply filter' active: true message_filters: - id: 1 message_filter_group_id: 1 field: From operator: 'does not contain' type: and value: no-reply properties: id: type: integer example: 1 company_id: type: integer example: 1 name: type: string example: 'From Does Not Contain no-reply filter' active: type: boolean example: true message_filters: type: array example: - id: 1 message_filter_group_id: 1 field: From operator: 'does not contain' type: and value: no-reply items: type: object properties: id: type: integer example: 1 message_filter_group_id: type: integer example: 1 field: type: string example: From operator: type: string example: 'does not contain' type: type: string example: and value: type: string example: no-reply tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: filterName: type: string description: 'The name of the Advanced Filter.' example: 'From Does Not Contain no-reply filter' nullable: false filters: type: array description: 'An array of Filters objects.' example: - [] items: type: object properties: field: type: string description: 'The field to filter on. Can be From, To, Cc, Subject or Label.' example: From nullable: false operator: type: string description: "The operator for the filter. Can be does not begin with, does not end with, does not equal, does not contain, begins with,\n ends with, equals or contains." example: 'does not contain' nullable: false type: type: string description: 'The boolean logic type of the advanced filter. Can be and or or.' example: and nullable: false value: type: string description: 'The value of the filter.' example: no-reply nullable: false required: - field - operator - type - value required: - filterName delete: summary: 'Advanced Filters - Delete' operationId: advancedFiltersDelete description: 'Delete an Advanced Filter' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Advanced filter deleted.' properties: status: type: string example: 'Advanced filter deleted.' tags: - Tools parameters: - in: path name: message_filter_group_id description: 'The ID of the Advanced Filter to update.' example: 1 required: true schema: type: integer '/api/tools/settings/message-filters/advanced/{message_filter_group_id}/toggle': patch: summary: 'Advanced Filters - Toggle' operationId: advancedFiltersToggle description: 'Toggle on/off an Advanced Filter' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 1 company_id: 1 name: 'example message filter group' active: true properties: id: type: integer example: 1 company_id: type: integer example: 1 name: type: string example: 'example message filter group' active: type: boolean example: true tags: - Tools parameters: - in: path name: message_filter_group_id description: 'The ID of the Advanced Filter to toggle.' example: 1 required: true schema: type: integer /api/tools/settings/reply-time-goals: get: summary: 'Reply Time Goals - List' operationId: replyTimeGoalsList description: 'Get current reply time goals (shown in seconds)' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: first_reply_time_goal: 3600 first_reply_time_goal_bands: [] overall_reply_time_goal: 3600 overall_reply_time_goal_bands: [] time_to_close_goal: 7200 time_to_close_goal_bands: [] properties: first_reply_time_goal: type: integer example: 3600 first_reply_time_goal_bands: type: array example: [] overall_reply_time_goal: type: integer example: 3600 overall_reply_time_goal_bands: type: array example: [] time_to_close_goal: type: integer example: 7200 time_to_close_goal_bands: type: array example: [] tags: - Tools patch: summary: 'Reply Time Goals - Update' operationId: replyTimeGoalsUpdate description: 'Update Reply Time Goals' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: first_reply_time_goal: 3600 first_reply_time_goal_bands: - 1800 - 7200 overall_reply_time_goal: 3600 overall_reply_time_goal_bands: - 1800 - 7200 time_to_close_goal: 3600 time_to_close_goal_bands: - 1800 - 7200 properties: first_reply_time_goal: type: integer example: 3600 first_reply_time_goal_bands: type: array example: - 1800 - 7200 items: type: integer overall_reply_time_goal: type: integer example: 3600 overall_reply_time_goal_bands: type: array example: - 1800 - 7200 items: type: integer time_to_close_goal: type: integer example: 3600 time_to_close_goal_bands: type: array example: - 1800 - 7200 items: type: integer tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: first_reply_time_goal: type: integer description: 'First reply time goal (in seconds).' example: 3600 nullable: false overall_reply_time_goal: type: integer description: 'Overall reply time goal (in seconds).' example: 3600 nullable: false time_to_close_goal: type: integer description: 'Time to close goal (in seconds).' example: 3600 nullable: false first_reply_time_goal_bands: type: array description: 'First reply time goal Bands (in seconds).' example: - 1800 - 7200 items: type: integer overall_reply_time_goal_bands: type: array description: 'Overall reply time goal bands (in seconds).' example: - 1800 - 7200 items: type: integer time_to_close_goal_bands: type: array description: 'Time to close goal bands (in seconds).' example: - 1800 - 7200 items: type: integer required: - first_reply_time_goal - overall_reply_time_goal - time_to_close_goal /api/me: get: summary: 'Profile - Get' operationId: profileGet description: 'Your account basic data' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: '1' name: 'Peter Rabbit' email: p.rabbit@timetoreply.com properties: id: type: string example: '1' name: type: string example: 'Peter Rabbit' email: type: string example: p.rabbit@timetoreply.com tags: - Tools /api/tools/company/internal-domains: get: summary: 'Internal Domains - List' operationId: internalDomainsList description: 'List all internal domains' parameters: - in: query name: sort_by description: 'The field to sort the Domains by.' example: domain required: false schema: type: string description: 'The field to sort the Domains by.' example: domain nullable: false - in: query name: direction description: 'Sort asc or desc.' example: asc required: false schema: type: string description: 'Sort asc or desc.' example: asc nullable: false - in: query name: per_page description: 'The number of Domains to show per page.' example: 2 required: false schema: type: integer description: 'The number of Domains to show per page.' example: 2 nullable: false - in: query name: page description: 'The page number.' example: 1 required: false schema: type: integer description: 'The page number.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 8 domain: timetoreply.com add_method: automatic first_page_url: 'https://timetoreply.local/api/tools/company/internal-domains?page=1' from: 1 last_page: 1 last_page_url: 'https://timetoreply.local/api/tools/company/internal-domains?page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/tools/company/internal-domains?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/tools/company/internal-domains' per_page: 2 prev_page_url: null to: 1 total: 1 properties: current_page: type: integer example: 1 data: type: array example: - id: 8 domain: timetoreply.com add_method: automatic items: type: object properties: id: type: integer example: 8 domain: type: string example: timetoreply.com add_method: type: string example: automatic first_page_url: type: string example: 'https://timetoreply.local/api/tools/company/internal-domains?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/tools/company/internal-domains?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/tools/company/internal-domains?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/tools/company/internal-domains' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 1 total: type: integer example: 1 tags: - Tools post: summary: 'Internal Domains - Store' operationId: internalDomainsStore description: 'Add a new internal domain' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 1 domain: yourdomain.com add_method: automatic - id: 2 domain: example.com add_method: manual first_page_url: 'https://portal.timetoreply.com/api/tools/company/internal-domains?page=1' from: 1 last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/tools/company/internal-domains?page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/tools/company/internal-domains?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/tools/company/internal-domains' per_page: 15 prev_page_url: null to: 2 total: 2 properties: current_page: type: integer example: 1 data: type: array example: - id: 1 domain: yourdomain.com add_method: automatic - id: 2 domain: example.com add_method: manual items: type: object properties: id: type: integer example: 1 domain: type: string example: yourdomain.com add_method: type: string example: automatic first_page_url: type: string example: 'https://portal.timetoreply.com/api/tools/company/internal-domains?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/tools/company/internal-domains?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/tools/company/internal-domains?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/tools/company/internal-domains' per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 2 tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: domain: type: string description: 'The domain to add as an internal domain.' example: example.com nullable: false required: - domain '/api/tools/company/internal-domains/{id}': delete: summary: 'Internal Domains - Delete' operationId: internalDomainsDelete description: 'Remove an internal domain' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 7 domain: hotmail.com add_method: automatic - id: 8 domain: timetoreply.com add_method: automatic first_page_url: 'https://timetoreply.local/api/tools/company/internal-domains/12?page=1' from: 1 last_page: 1 last_page_url: 'https://timetoreply.local/api/tools/company/internal-domains/12?page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/tools/company/internal-domains/12?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/tools/company/internal-domains/12' per_page: 15 prev_page_url: null to: 2 total: 2 properties: current_page: type: integer example: 1 data: type: array example: - id: 7 domain: hotmail.com add_method: automatic - id: 8 domain: timetoreply.com add_method: automatic items: type: object properties: id: type: integer example: 7 domain: type: string example: hotmail.com add_method: type: string example: automatic first_page_url: type: string example: 'https://timetoreply.local/api/tools/company/internal-domains/12?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/tools/company/internal-domains/12?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/tools/company/internal-domains/12?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/tools/company/internal-domains/12' per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 2 tags: - Tools parameters: - in: path name: id description: 'The ID of the internal domain.' example: 12 required: true schema: type: integer - in: path name: internal_domain_id description: 'The ID of the internal domain to remove.' example: 1 required: true schema: type: integer /api/tools/company/conversation-threading-style: post: summary: 'Conversation Threading Style - Set' operationId: conversationThreadingStyleSet description: 'Set the current Conversation Threading Style' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Preference updated successfully' properties: status: type: string example: 'Preference updated successfully' tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: style: type: string description: 'The style to set.' example: responding_to nullable: false required: - style /api/tools/company/close-conversation-emails: get: summary: 'Closing Email Addresses - List' operationId: closingEmailAddressesList description: 'List all "closing" email addresses' parameters: - in: query name: sort_by description: 'The field to sort the Email Addresses by.' example: domain required: false schema: type: string description: 'The field to sort the Email Addresses by.' example: domain nullable: false - in: query name: direction description: 'Sort asc or desc.' example: asc required: false schema: type: string description: 'Sort asc or desc.' example: asc nullable: false - in: query name: per_page description: 'The number of Email Addresses to show per page.' example: 2 required: false schema: type: integer description: 'The number of Email Addresses to show per page.' example: 2 nullable: false - in: query name: page description: 'The page number.' example: 1 required: false schema: type: integer description: 'The page number.' example: 1 nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 14 username: closed email_address: closed@timetoreply.com first_page_url: 'https://timetoreply.local/api/tools/company/close-conversation-emails?page=1' from: 1 last_page: 1 last_page_url: 'https://timetoreply.local/api/tools/company/close-conversation-emails?page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/tools/company/close-conversation-emails?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/tools/company/close-conversation-emails' per_page: 2 prev_page_url: null to: 1 total: 1 properties: current_page: type: integer example: 1 data: type: array example: - id: 14 username: closed email_address: closed@timetoreply.com items: type: object properties: id: type: integer example: 14 username: type: string example: closed email_address: type: string example: closed@timetoreply.com first_page_url: type: string example: 'https://timetoreply.local/api/tools/company/close-conversation-emails?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/tools/company/close-conversation-emails?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/tools/company/close-conversation-emails?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/tools/company/close-conversation-emails' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: integer example: 1 total: type: integer example: 1 tags: - Tools post: summary: 'Closing Email Addresses - Store' operationId: closingEmailAddressesStore description: 'Add a new "closing" email address' parameters: [] responses: 200: description: '' content: application/json: schema: type: array items: type: object example: - current_page: 1 data: - id: 1 username: closed email_address: closed@example.net first_page_url: 'https://portal.timetoreply.com/api/tools/company/close-conversation-emails?page=1' from: 1 last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/tools/company/close-conversation-emails?page=1' links: - url: null label: '« Previous' active: false - url: 'https://portal.timetoreply.com/api/tools/company/close-conversation-emails?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://portal.timetoreply.com/api/tools/company/close-conversation-emails' per_page: 15 prev_page_url: null to: 1 total: 1 tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: email: type: string description: 'The email address to add as a new "closing" address.' example: closed@example.net nullable: false required: - email '/api/tools/company/close-conversation-emails/{email_username_id}': delete: summary: 'Closing Email Addresses - Delete' operationId: closingEmailAddressesDelete description: 'Remove a "closing" email address' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 14 username: closed email_address: closed@timetoreply.com first_page_url: 'https://timetoreply.local/api/tools/company/close-conversation-emails/1?page=1' from: 1 last_page: 1 last_page_url: 'https://timetoreply.local/api/tools/company/close-conversation-emails/1?page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/tools/company/close-conversation-emails/1?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/tools/company/close-conversation-emails/1' per_page: 15 prev_page_url: null to: 1 total: 1 properties: current_page: type: integer example: 1 data: type: array example: - id: 14 username: closed email_address: closed@timetoreply.com items: type: object properties: id: type: integer example: 14 username: type: string example: closed email_address: type: string example: closed@timetoreply.com first_page_url: type: string example: 'https://timetoreply.local/api/tools/company/close-conversation-emails/1?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/tools/company/close-conversation-emails/1?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/tools/company/close-conversation-emails/1?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/tools/company/close-conversation-emails/1' per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: integer example: 1 total: type: integer example: 1 tags: - Tools parameters: - in: path name: email_username_id description: 'The ID of the "closing" email address to remove.' example: 1 required: true schema: type: integer /api/tools/company/business-hours: get: summary: 'Business Hours - List' operationId: businessHoursList description: 'Get all existing business hours for either a company or a mailbox' parameters: - in: query name: forModel description: "The model type, can be 'company' or 'agent'." example: company required: false schema: type: string description: "The model type, can be 'company' or 'agent'." example: company nullable: false - in: query name: modelId description: 'The id of the agent when using agent in forModel.' example: null required: false schema: type: integer description: 'The id of the agent when using agent in forModel.' example: null nullable: false responses: 200: description: '' content: application/json: schema: type: array items: type: object example: - id: 1 day: mon start: '09:00:00' end: '17:00:00' - id: 2 day: tue start: '09:00:00' end: '17:00:00' - id: 3 day: wed start: '09:00:00' end: '17:00:00' - id: 4 day: thu start: '09:00:00' end: '17:00:00' - id: 5 day: fri start: '09:00:00' end: '17:00:00' tags: - Tools post: summary: 'Business Hours - Store' operationId: businessHoursStore description: 'Add a new set of business hours' parameters: [] responses: 201: description: '' content: application/json: schema: type: array items: type: object example: - id: 1 day: mon start: '09:00:00' end: '17:00:00' - id: 2 day: tue start: '09:00:00' end: '17:00:00' - id: 3 day: wed start: '09:00:00' end: '17:00:00' - id: 4 day: thu start: '09:00:00' end: '17:00:00' - id: 5 day: fri start: '09:00:00' end: '17:00:00' tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: day: type: string description: 'Must be either all, monfri, satsun, sunthu, mon, tue, wed, thu, fri, sat or sun.' example: monfri nullable: false from: type: string description: 'The start time of the business hours in the format "HH:mm:ss".' example: '09:00:00' nullable: false to: type: string description: 'The end time of the business hours in the format "HH:mm:ss".' example: '17:00:00' nullable: false forModel: type: string description: "The model type, can be 'company' or 'agent'." example: company nullable: false modelId: type: integer description: 'The id of the agent when using agent in forModel.' example: null nullable: false required: - day - forModel '/api/tools/company/business-hours/{id}': delete: summary: 'Business Hours - Delete' operationId: businessHoursDelete description: 'Delete a set of Business Hours' parameters: [] responses: 200: description: '' content: application/json: schema: type: array items: type: object example: - id: 1 day: mon start: '09:00:00' end: '17:00:00' - id: 2 day: tue start: '09:00:00' end: '17:00:00' - id: 3 day: wed start: '09:00:00' end: '17:00:00' - id: 4 day: thu start: '09:00:00' end: '17:00:00' tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: forModel: type: string description: "The model type, can be 'company' or 'agent'." example: company nullable: false modelId: type: integer description: 'The id of the agent when using agent in forModel.' example: null nullable: false required: - forModel parameters: - in: path name: id description: 'The ID of the business hour.' example: 1 required: true schema: type: integer - in: path name: business_hour_id description: 'The ID of the set of business hours to delete.' example: 1 required: true schema: type: integer /api/tools/company/calendar-sync-settings: get: summary: 'Calendar Sync Settings - Index' operationId: calendarSyncSettingsIndex description: 'Get all calendar sync settings' parameters: - in: query name: sort_by description: 'in:operator,value The field to sort by.' example: operator required: false schema: type: string description: 'in:operator,value The field to sort by.' example: operator nullable: false - in: query name: direction description: 'in:asc,desc The direction to sort.' example: asc required: false schema: type: string description: 'in:asc,desc The direction to sort.' example: asc nullable: false - in: query name: page description: 'The page number.' example: 1 required: false schema: type: integer description: 'The page number.' example: 1 nullable: false - in: query name: per_page description: 'max:100 The number of items per page.' example: 10 required: false schema: type: integer description: 'max:100 The number of items per page.' example: 10 nullable: false - in: query name: search description: 'Search by value.' example: Google required: false schema: type: string description: 'Search by value.' example: Google nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: [] first_page_url: 'https://timetoreply.local/api/tools/company/calendar-sync-settings?page=1' from: null last_page: 1 last_page_url: 'https://timetoreply.local/api/tools/company/calendar-sync-settings?page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/tools/company/calendar-sync-settings?page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/tools/company/calendar-sync-settings' per_page: 2 prev_page_url: null to: null total: 0 properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://timetoreply.local/api/tools/company/calendar-sync-settings?page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/tools/company/calendar-sync-settings?page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/tools/company/calendar-sync-settings?page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/tools/company/calendar-sync-settings' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 tags: - Tools post: summary: 'Calendar Sync Settings - Store' operationId: calendarSyncSettingsStore description: 'Save a new calendar sync setting' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: company_id: 1 operator: contains value: 'Out of Office' updated_at: '2025-01-02 17:15:08' created_at: '2025-01-02 17:15:08' id: 2 properties: company_id: type: integer example: 1 operator: type: string example: contains value: type: string example: 'Out of Office' updated_at: type: string example: '2025-01-02 17:15:08' created_at: type: string example: '2025-01-02 17:15:08' id: type: integer example: 2 tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: operator: type: string description: 'The operator to use for the value.' example: contains nullable: false value: type: string description: 'The value to use for the operator.' example: 'Out of Office' nullable: false required: - operator - value '/api/tools/company/calendar-sync-settings/{id}': put: summary: 'Calendar Sync Settings - Update' operationId: calendarSyncSettingsUpdate description: 'Update an existing calendar sync setting' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 1 company_id: 1 operator: contains value: 'Out of Office' created_at: '2024-01-01 00:00:00' updated_at: '2024-01-01 00:00:00' properties: id: type: integer example: 1 company_id: type: integer example: 1 operator: type: string example: contains value: type: string example: 'Out of Office' created_at: type: string example: '2024-01-01 00:00:00' updated_at: type: string example: '2024-01-01 00:00:00' tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: operator: type: string description: 'The operator to use for the value.' example: contains nullable: false value: type: string description: 'The value to use for the operator.' example: 'Out of Office' nullable: false required: - operator - value delete: summary: 'Calendar Sync Settings - Delete' operationId: calendarSyncSettingsDelete description: 'Delete a calendar sync setting' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Calendar sync setting deleted.' properties: status: type: string example: 'Calendar sync setting deleted.' tags: - Tools parameters: - in: path name: id description: 'The ID of the calendar sync setting.' example: 1 required: true schema: type: integer /api/tools/company/leave-days/range: post: summary: 'Leave Days - Store Range' operationId: leaveDaysStoreRange description: 'Store a range of leave days' parameters: [] responses: 200: description: '' content: application/json: schema: type: array items: type: object example: - id: 1 type: leave date: '2020-01-01' - id: 2 type: leave date: '2020-01-02' - id: 3 type: leave date: '2020-01-03' - id: 4 type: leave date: '2020-01-04' - id: 5 type: leave date: '2020-01-05' - date: '2020-01-06' type: leave id: 6 - date: '2020-01-07' type: leave id: 7 - date: '2020-01-08' type: leave id: 8 - date: '2020-01-09' type: leave id: 9 - date: '2020-01-10' type: leave id: 10 - date: '2020-01-11' type: leave id: 11 - date: '2020-01-12' type: leave id: 12 - date: '2020-01-13' type: leave id: 13 - date: '2020-01-14' type: leave id: 14 - date: '2020-01-15' type: leave id: 15 - date: '2020-01-16' type: leave id: 16 - date: '2020-01-17' type: leave id: 17 - date: '2020-01-18' type: leave id: 18 - date: '2020-01-19' type: leave id: 19 - date: '2020-01-20' type: leave id: 20 - date: '2020-01-21' type: leave id: 21 - date: '2020-01-22' type: leave id: 22 - date: '2020-01-23' type: leave id: 23 - date: '2020-01-24' type: leave id: 24 - date: '2020-01-25' type: leave id: 25 - date: '2020-01-26' type: leave id: 26 - date: '2020-01-27' type: leave id: 27 - date: '2020-01-28' type: leave id: 28 - date: '2020-01-29' type: leave id: 29 - date: '2020-01-30' type: leave id: 30 - date: '2020-01-31' type: leave id: 31 tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: from: type: string description: 'The from date for the range of leave days in the format "YYYY-MM-DD".' example: '2020-01-01' nullable: false to: type: string description: 'The to date for the range of leave days in the format "YYYY-MM-DD".' example: '2020-01-31' nullable: false type: type: string description: 'The type of leave day. Can be either leave or working.' example: leave nullable: false forModel: type: string description: "The model type, can be 'company' or 'agent'." example: company nullable: false modelId: type: integer description: 'The ID of the mailbox/agent to add the leave day to if using agent as model type.' example: null nullable: false required: - from - to - type - forModel /api/tools/company/leave-days: post: summary: 'Leave Days - Store' operationId: leaveDaysStore description: 'Store a Leave Day' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 1 type: leave date: '2020-01-01' properties: id: type: integer example: 1 type: type: string example: leave date: type: string example: '2020-01-01' tags: - Tools requestBody: required: true content: application/json: schema: type: object properties: year: type: string description: 'The Year for the leave day in the format "YYYY".' example: '2020' nullable: false month: type: string description: 'The month for the leave day in the format "Mon".' example: Jan nullable: false day: type: string description: 'The day for the leave day in the format "DD".' example: '01' nullable: false forModel: type: string description: "The model type, can be 'company' or 'agent'." example: company nullable: false modelId: type: integer description: 'The ID of the mailbox/agent to add the leave day to if using agent as model type.' example: null nullable: false required: - year - month - day - forModel '/api/tools/company/leave-days/{id}': delete: summary: 'Leave Days - Delete' operationId: leaveDaysDelete description: 'Delete a leave day' parameters: - in: query name: forModel description: "The model type, can be 'company' or 'agent'." example: company required: true schema: type: string description: "The model type, can be 'company' or 'agent'." example: company nullable: false - in: query name: modelId description: 'The ID of the mailbox/agent to remove the leave day from if using agent as model type.' example: null required: false schema: type: integer description: 'The ID of the mailbox/agent to remove the leave day from if using agent as model type.' example: null nullable: false responses: 200: description: '' content: application/json: schema: type: object example: status: 'Leave day removed.' properties: status: type: string example: 'Leave day removed.' tags: - Tools parameters: - in: path name: id description: 'The ID of the leave day.' example: 1 required: true schema: type: integer - in: path name: leave_day_id description: 'The ID of the Leave Day to delete.' example: 1 required: true schema: type: integer /api/tools/users/invite-user: post: summary: 'Users - Invite' operationId: usersInvite description: 'Invite a new user' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Invitation sent successfully' properties: status: type: string example: 'Invitation sent successfully' tags: - Tools requestBody: required: false content: application/json: schema: type: object properties: name: type: string description: 'The name of the User you want to invite.' example: 'Peter Rabbit' nullable: false email: type: string description: 'The email of the User you want to invite.' example: peter.rabbit@timetoreply.com nullable: false role: type: string description: 'The name of the Role to give to the user.' example: 'Restricted Manager' nullable: false agentPermissions: type: array description: 'The IDs of the agents to grant this user permissions for. Only used for Restricted Manager Role.' example: - 1 items: type: integer teamPermissions: type: array description: 'The IDs of the Teams to grant this user permissions for. Only used for Restricted Manager Role.' example: - 1 items: type: integer groupPermissions: type: array description: 'The IDs of the Groups Mailbox to grant this user permissions for. Only used for Restricted Manager Role.' example: - 1 items: type: integer customerGroupPermissions: type: array description: 'The IDs of the Contact Groups to grant this user permissions for. Only used for Restricted Manager Role.' example: - 1 items: type: integer '/api/tools/users/invite-user/{user_invite_id}': post: summary: 'Users - Resend Invite' operationId: usersResendInvite description: 'Resend Invitation to a new user' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Invitation deleted successfully' properties: status: type: string example: 'Invitation deleted successfully' tags: - Tools delete: summary: 'Users - Delete Invite' operationId: usersDeleteInvite description: 'Delete Invitation to a new user' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'Invitation deleted successfully' properties: status: type: string example: 'Invitation deleted successfully' tags: - Tools parameters: - in: path name: user_invite_id description: 'Optional parameter. The ID of the userInvite you want to send the reminder to.' required: true schema: type: string examples: omitted: summary: 'When the value is omitted' value: '' present: summary: 'When the value is present' value: '1' /api/tools/users/roles: get: summary: 'Roles - List' operationId: rolesList description: 'List all possible roles' parameters: [] responses: 200: description: '' content: application/json: schema: type: array items: type: object example: - id: 2 name: company_admin description: 'Company Administrator' - id: 3 name: manager description: 'Company Manager' - id: 4 name: restricted_manager description: 'Restricted Manager' - id: 5 name: agent description: 'Company Agent' tags: - Tools '/api/tools/users/{id}': get: summary: 'Users - Show' operationId: usersShow description: 'Get a user, their role and their permissions' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 1 firstname: Peter lastname: Rabbit email: p.rabbit@timetoreply.com phone: null country_code: null active: true company_id: 1 created_at: '2020-01-01 00:00:00' updated_at: '2020-01-01 00:00:00' last_login_at: null last_login_ip: null provider: null provider_id: null complete_name: 'Peter Rabbit' php_time_zone: UTC company: TimeToReply timezone: UTC role: 'Company Administrator' agentPermissions: [] groupPermissions: [] teamPermissions: [] customerGroupPermissions: [] properties: id: type: integer example: 1 firstname: type: string example: Peter lastname: type: string example: Rabbit email: type: string example: p.rabbit@timetoreply.com phone: type: string example: null country_code: type: string example: null active: type: boolean example: true company_id: type: integer example: 1 created_at: type: string example: '2020-01-01 00:00:00' updated_at: type: string example: '2020-01-01 00:00:00' last_login_at: type: string example: null last_login_ip: type: string example: null provider: type: string example: null provider_id: type: string example: null complete_name: type: string example: 'Peter Rabbit' php_time_zone: type: string example: UTC company: type: string example: TimeToReply timezone: type: string example: UTC role: type: string example: 'Company Administrator' agentPermissions: type: array example: [] groupPermissions: type: array example: [] teamPermissions: type: array example: [] customerGroupPermissions: type: array example: [] tags: - Tools patch: summary: 'Users - Update' operationId: usersUpdate description: 'Update a user' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: 1 firstname: Peter lastname: Rabbit email: p.rabbit@timetoreply.com phone: null country_code: null active: true company_id: 1 created_at: '2020-01-01 00:00:00' updated_at: '2020-01-01 00:00:00' last_login_at: null last_login_ip: null provider: null provider_id: null complete_name: 'Peter Rabbit' php_time_zone: UTC company: TimeToReply timezone: UTC role: 'Company Administrator' agentPermissions: [] groupPermissions: [] teamPermissions: [] customerGroupPermissions: [] properties: id: type: integer example: 1 firstname: type: string example: Peter lastname: type: string example: Rabbit email: type: string example: p.rabbit@timetoreply.com phone: type: string example: null country_code: type: string example: null active: type: boolean example: true company_id: type: integer example: 1 created_at: type: string example: '2020-01-01 00:00:00' updated_at: type: string example: '2020-01-01 00:00:00' last_login_at: type: string example: null last_login_ip: type: string example: null provider: type: string example: null provider_id: type: string example: null complete_name: type: string example: 'Peter Rabbit' php_time_zone: type: string example: UTC company: type: string example: TimeToReply timezone: type: string example: UTC role: type: string example: 'Company Administrator' agentPermissions: type: array example: [] groupPermissions: type: array example: [] teamPermissions: type: array example: [] customerGroupPermissions: type: array example: [] tags: - Tools requestBody: required: false content: application/json: schema: type: object properties: role: type: string description: 'The name of the Role to give to the user.' example: 'Restricted Manager' nullable: false agentPermissions: type: array description: 'The IDs of the agents to grant this user permissions for. Only used for Restricted Manager Role.' example: - 1 items: type: integer teamPermissions: type: array description: 'The IDs of the Teams to grant this user permissions for. Only used for Restricted Manager Role.' example: - 1 items: type: integer groupPermissions: type: array description: 'The IDs of the Groups Mailbox to grant this user permissions for. Only used for Restricted Manager Role.' example: - 1 items: type: integer customerGroupPermissions: type: array description: 'The IDs of the Contact Groups to grant this user permissions for. Only used for Restricted Manager Role.' example: - 1 items: type: integer parameters: - in: path name: id description: 'The ID of the user.' example: 1 required: true schema: type: integer - in: path name: user_id description: 'The ID of the user to get.' example: 7 required: true schema: type: integer '/api/tools/users/{user_id}': delete: summary: 'Users - Delete' operationId: usersDelete description: 'Removes a user from your company (their user account will still exist, but it can no longer access your company data)' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: status: 'User removed from company successfully.' properties: status: type: string example: 'User removed from company successfully.' tags: - Tools parameters: - in: path name: user_id description: 'The ID of the user to delete.' example: 1 required: true schema: type: integer /api/tools/users: get: summary: 'Users - List' operationId: usersList description: 'List users' parameters: - in: query name: sort_by description: 'The field to sort the users by.' example: name required: false schema: type: string description: 'The field to sort the users by.' example: name nullable: false - in: query name: direction description: 'Sort asc or desc.' example: asc required: false schema: type: string description: 'Sort asc or desc.' example: asc nullable: false - in: query name: per_page description: 'The number of mailboxes to show per page.' example: 2 required: false schema: type: integer description: 'The number of mailboxes to show per page.' example: 2 nullable: false - in: query name: page description: 'The page number.' example: 1 required: false schema: type: integer description: 'The page number.' example: 1 nullable: false - in: query name: search description: 'Optional search string.' example: peter required: false schema: type: string description: 'Optional search string.' example: peter nullable: false responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: [] first_page_url: 'https://timetoreply.local/api/tools/users?direction=asc&per_page=2&search=peter&page=1' from: null last_page: 1 last_page_url: 'https://timetoreply.local/api/tools/users?direction=asc&per_page=2&search=peter&page=1' links: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/tools/users?direction=asc&per_page=2&search=peter&page=1' label: '1' active: true - url: null label: 'Next »' active: false next_page_url: null path: 'https://timetoreply.local/api/tools/users' per_page: 2 prev_page_url: null to: null total: 0 properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://timetoreply.local/api/tools/users?direction=asc&per_page=2&search=peter&page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/tools/users?direction=asc&per_page=2&search=peter&page=1' links: type: array example: - url: null label: '« Previous' active: false - url: 'https://timetoreply.local/api/tools/users?direction=asc&per_page=2&search=peter&page=1' label: '1' active: true - url: null label: 'Next »' active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/tools/users' per_page: type: integer example: 2 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 tags: - Tools tags: - name: Reports description: '' - name: Logs description: '' - name: Entities description: '' - name: Tools description: '' components: securitySchemes: default: type: http scheme: bearer description: 'You can generate your token by logging in and visiting TOOLS > API' security: - default: []