openapi: 3.0.3 info: title: 'timetoreply API Documentation' description: 'This API is designed to let you do (almost) everything you can do from the timetoreply portal programmatically via API requests' version: 1.0.0 servers: - url: 'https://portal.timetoreply.com' tags: - name: Reports description: '' - name: Logs description: '' - name: Entities description: '' - name: Tools description: '' components: securitySchemes: default: type: http scheme: bearer description: 'You can generate your token by logging in and visiting TOOLS > API' security: - default: [] paths: /api/reports/overview: get: summary: 'Overview - Report' operationId: overviewReport description: 'Overview Report Data' parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: null required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: null - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: null required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: null - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: null required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: null - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: null required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: null - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: null required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: null - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: null required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: null - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: null required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: null - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: null required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: null - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: null required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: null - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: null required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: null items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: null required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: null - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.' example: null - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.' example: null - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.' example: null - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: null - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: null required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: null - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: null required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: null - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: null required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: null - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: null required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: null - in: query name: sort_by description: 'Field Name to sort agents by. Defaults to threads.total.' example: null required: false schema: type: string description: 'Field Name to sort agents by. Defaults to threads.total.' example: null - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null - in: query name: per_page_agents description: 'For paginated results, how many results per page. Max 200.' example: null required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: null - in: query name: page_agents description: 'For paginated results, which page to get.' example: null required: false schema: type: integer description: 'For paginated results, which page to get.' example: null - in: query name: per_page_contacts description: 'For paginated results, how many results per page. Max 200.' example: null required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: null - in: query name: page_contacts description: 'For paginated results, which page to get.' example: null required: false schema: type: integer description: 'For paginated results, which page to get.' example: null - in: query name: per_page_domains description: 'For paginated results, how many results per page. Max 200.' example: null required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: null - in: query name: page_domains description: 'For paginated results, which page to get.' example: null required: false schema: type: integer description: 'For paginated results, which page to get.' example: null - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: null required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: null - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: null required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: null - in: query name: showHourOfDayForAgents description: 'Should we show the hour of day for agents.' example: null required: false schema: type: boolean description: 'Should we show the hour of day for agents.' example: null responses: 200: description: '' content: application/json: schema: type: object example: stats: threads: total: 652 internal: 62 inbound: 455 outbound: 135 sent_internally: 78 await_customer: 164 await_agent: 315 closed: 95 have_replies: 494 have_replies_from_agents: 444 have_no_replies_from_agents: 208 completionRatio: ratio: 83.3 numerator: 379 denominator: 455 handledRate: rate: 39.72 numerator: 259 denominator: 652 top_labels: '' messages_per_conversations_avg: 3.1 messages_sent_per_conversations_avg: 1.3 messages_received_per_conversations_avg: 1.8 labels: total: 89 list: - key: UNREAD doc_count: 412 - key: CATEGORY_UPDATES doc_count: 79 - key: CATEGORY_FORUMS doc_count: 76 - key: IMPORTANT doc_count: 72 - key: SENT doc_count: 70 - key: STARRED doc_count: 66 - key: CATEGORY_SOCIAL doc_count: 64 - key: CATEGORY_PERSONAL doc_count: 62 - key: INBOX doc_count: 60 - key: CATEGORY_PROMOTIONS doc_count: 56 - key: Health doc_count: 4 - key: Music doc_count: 4 - key: Sports doc_count: 3 - key: 'Toys & Health' doc_count: 3 - key: Beauty doc_count: 2 - key: Clothing doc_count: 2 - key: Games doc_count: 2 - key: Home doc_count: 2 - key: Automotive doc_count: 1 - key: 'Automotive & Computers' doc_count: 1 messages: count: 1763 initial: 619 replies: 946 forward: 84 follow_up: 114 received: count: 1144 initial: 497 replies: 483 forward: 50 follow_up: 114 initial_replies: 148 dayOfWeek: Monday: 238 Tuesday: 182 Wednesday: 215 Thursday: 185 Friday: 156.5 Saturday: 5 Sunday: 6 hourOfDay: '00:00': 0.25 '01:00': 0.13 '02:00': 0.5 '03:00': 0.25 '04:00': 0.13 '05:00': 0.13 '06:00': 0 '07:00': 0.13 '08:00': 0.13 '09:00': 9.25 '10:00': 19.75 '11:00': 15.38 '12:00': 19.75 '13:00': 15.13 '14:00': 16.5 '15:00': 16.38 '16:00': 15 '17:00': 12.5 '18:00': 0.38 '19:00': 0.38 '20:00': 0.13 '21:00': 0.38 '22:00': 0.25 '23:00': 0.25 avg_wait: '81h:35m' avg_wait_raw: 293717 avg_first_wait: '83h:11m' avg_first_wait_raw: 299485 sent: count: 860 initial: 184 replies: 584 forward: 84 follow_up: 8 initial_replies: 379 dayOfWeek: Monday: 166 Tuesday: 127 Wednesday: 171 Thursday: 143 Friday: 122.5 Saturday: 1 Sunday: 7 hourOfDay: '00:00': 0.25 '01:00': 0.13 '02:00': 0.25 '03:00': 0 '04:00': 0.25 '05:00': 0.13 '06:00': 0 '07:00': 0.25 '08:00': 0 '09:00': 5.13 '10:00': 15 '11:00': 14.25 '12:00': 13.63 '13:00': 11 '14:00': 12.25 '15:00': 12.38 '16:00': 12.25 '17:00': 8.63 '18:00': 0.63 '19:00': 0.38 '20:00': 0.13 '21:00': 0.25 '22:00': 0.13 '23:00': 0.25 overallTTR: friendly: '1h:43m' raw: 6224 friendly_no_business: '5h:41m' raw_no_business: 20513 deviation_friendly: '14m:19s' deviation_raw: 859 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '15m:19s' median_raw: 919 median_friendly_no_business: '22m:12s' median_raw_no_business: 1332 consistency_score: 6.63% consistency_score_no_business: 46.13% percentileRanks: - count: 0 key: '30m:0s' value: 74.91 - count: 0 key: '1h:0m' value: 81.62 - count: 0 key: '2h:0m' value: 86.25 - count: 0 key: '4h:0m' value: 90.55 percentileRanksRaw: - count: 0 key: '30m:0s' value: 69.07 - count: 0 key: '1h:0m' value: 77.49 - count: 0 key: '2h:0m' value: 83.68 - count: 0 key: '4h:0m' value: 88.14 within_sla: 475 within_sla_percentage_friendly: 81.62 sla_breach: 107 sla_breach_percentage_friendly: 18.38 excluded_from_sla: 2 initialTTR: friendly: '1h:33m' raw: 5594 friendly_no_business: '1h:58m' raw_no_business: 7113 deviation_friendly: '11m:10s' deviation_raw: 670 deviation_friendly_no_business: '11m:1s' deviation_raw_no_business: 661 median_friendly: '21m:21s' median_raw: 1281 median_friendly_no_business: '22m:16s' median_raw_no_business: 1336 consistency_score: 47.7% consistency_score_no_business: 50.52% percentileRanks: - count: 0 key: '30m:0s' value: 71.87 - count: 0 key: '1h:0m' value: 81.62 - count: 0 key: '2h:0m' value: 87.74 - count: 0 key: '4h:0m' value: 92.48 percentileRanksRaw: - count: 0 key: '30m:0s' value: 70.47 - count: 0 key: '1h:0m' value: 80.22 - count: 0 key: '2h:0m' value: 87.19 - count: 0 key: '4h:0m' value: 91.64 within_sla: 293 within_sla_percentage_friendly: 81.62 sla_breach: 66 sla_breach_percentage_friendly: 18.38 excluded_from_sla: 20 overallTTF: friendly: '59m:59s' raw: 3599 friendly_no_business: '3h:34m' raw_no_business: 12849 overallTTC: friendly: '4h:24m' raw: 15845 friendly_no_business: '13h:15m' raw_no_business: 47737 percentileRanks: - count: 0 key: '1h:0m' value: 31.58 - count: 0 key: '2h:0m' value: 53.68 - count: 0 key: '4h:0m' value: 74.74 - count: 0 key: '8h:0m' value: 84.21 percentileRanksRaw: - count: 0 key: '1h:0m' value: 27.37 - count: 0 key: '2h:0m' value: 52.63 - count: 0 key: '4h:0m' value: 69.47 - count: 0 key: '8h:0m' value: 76.84 within_sla: 51 within_sla_percentage_friendly: 53.68 sla_breach: 44 sla_breach_percentage_friendly: 46.32 dailyStats: - timestamp: 1763683200000 date: 'Fri, 21st Nov' messages: sent: 163 forward: 17 reply: 113 received: 218 overallTTR: raw: 5627.7027027027 raw_no_business: 15158.441441441 overallTTF: raw: 2727.8181818182 raw_no_business: 5324.1818181818 initialTTR: raw: 9195.4347826087 raw_no_business: 11157.797101449 threads: total: 100 have_replies_from_agents: 32 have_no_replies_from_agents: 68 completionRatio: 32 - timestamp: 1763769600000 date: 'Sat, 22nd Nov' messages: sent: 1 forward: 1 reply: 0 received: 5 overallTTR: raw: null raw_no_business: null overallTTF: raw: null raw_no_business: null initialTTR: raw: null raw_no_business: null threads: total: 3 have_replies_from_agents: 0 have_no_replies_from_agents: 3 completionRatio: 0 - timestamp: 1763856000000 date: 'Sun, 23rd Nov' messages: sent: 7 forward: 0 reply: 4 received: 6 overallTTR: raw: 37378.25 raw_no_business: 221503.5 overallTTF: raw: null raw_no_business: null initialTTR: raw: null raw_no_business: null threads: total: 4 have_replies_from_agents: 2 have_no_replies_from_agents: 2 completionRatio: 50 - timestamp: 1763942400000 date: 'Mon, 24th Nov' messages: sent: 166 forward: 6 reply: 117 received: 238 overallTTR: raw: 2054.3931623932 raw_no_business: 7384.0598290598 overallTTF: raw: 26736.75 raw_no_business: 127536.75 initialTTR: raw: 2154.32 raw_no_business: 2367.04 threads: total: 105 have_replies_from_agents: 43 have_no_replies_from_agents: 62 completionRatio: 40.95 - timestamp: 1764028800000 date: 'Tue, 25th Nov' messages: sent: 127 forward: 14 reply: 80 received: 182 overallTTR: raw: 5925.5375 raw_no_business: 24270.25 overallTTF: raw: 645.75 raw_no_business: 1267.1666666667 initialTTR: raw: 4887.4285714286 raw_no_business: 5957.2678571429 threads: total: 83 have_replies_from_agents: 25 have_no_replies_from_agents: 58 completionRatio: 30.12 - timestamp: 1764115200000 date: 'Wed, 26th Nov' messages: sent: 171 forward: 18 reply: 113 received: 215 overallTTR: raw: 6283.4867256637 raw_no_business: 19639.920353982 overallTTF: raw: 1794.3333333333 raw_no_business: 4274.1111111111 initialTTR: raw: 5009.6470588235 raw_no_business: 7654.5882352941 threads: total: 99 have_replies_from_agents: 38 have_no_replies_from_agents: 61 completionRatio: 38.38 - timestamp: 1764201600000 date: 'Thu, 27th Nov' messages: sent: 143 forward: 13 reply: 101 received: 185 overallTTR: raw: 9561.297029703 raw_no_business: 29653.03960396 overallTTF: raw: 1633.75 raw_no_business: 1750.375 initialTTR: raw: 7723.4754098361 raw_no_business: 9405.2950819672 threads: total: 107 have_replies_from_agents: 41 have_no_replies_from_agents: 66 completionRatio: 38.32 - timestamp: 1764288000000 date: 'Fri, 28th Nov' messages: sent: 82 forward: 15 reply: 56 received: 95 overallTTR: raw: 8179.9642857143 raw_no_business: 24108.178571429 overallTTF: raw: 1007.8333333333 raw_no_business: 1007.8333333333 initialTTR: raw: 4220.4666666667 raw_no_business: 5943.5333333333 threads: total: 53 have_replies_from_agents: 21 have_no_replies_from_agents: 32 completionRatio: 39.62 type: stats all_agent_stats: current_page: 1 data: - name: h.wilkinson@timetoreply.com threads: total: 172 internal: 52 inbound: 93 outbound: 27 sent_internally: 54 await_customer: 28 await_agent: 67 closed: 23 have_replies: 119 have_initial_replies: 114 handledRate: rate: 29.65 numerator: 51 denominator: 172 top_labels: - UNREAD - CATEGORY_FORUMS - SENT - CATEGORY_SOCIAL - CATEGORY_UPDATES messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 273 initial: 123 replies: 118 forward: 8 follow_up: 24 initial_replies: 38 dailyStats: [] avg_wait: '87h:27m' avg_wait_raw: 314822 avg_first_wait: '85h:11m' avg_first_wait_raw: 306679 sent: count: 154 initial: 34 replies: 105 forward: 13 follow_up: 2 initial_replies: 76 dailyStats: [] overallTTR: friendly: '1h:41m' raw: 6069 friendly_no_business: '4h:54m' raw_no_business: 17683 deviation_friendly: '12m:31s' deviation_raw: 751 deviation_friendly_no_business: '12m:55s' deviation_raw_no_business: 775 median_friendly: '12m:27s' median_raw: 747 median_friendly_no_business: '20m:40s' median_raw_no_business: 1240 consistency_score: 0% consistency_score_no_business: 37.5% percentileRanks: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: - count: 0 key: '30m:0s' value: 68.27 - count: 0 key: '1h:0m' value: 76.92 - count: 0 key: '2h:0m' value: 82.69 - count: 0 key: '4h:0m' value: 89.42 within_sla: 86 within_sla_percentage_friendly: 82.69 sla_breach: 18 sla_breach_percentage_friendly: 17.31 excluded_from_sla: 1 initialTTR: friendly: '1h:7m' raw: 4023 friendly_no_business: '2h:53m' raw_no_business: 10429 deviation_friendly: '12m:16s' deviation_raw: 736 deviation_friendly_no_business: '11m:52s' deviation_raw_no_business: 712 median_friendly: '14m:38s' median_raw: 878 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 16.22% consistency_score_no_business: 44.59% percentileRanks: - count: 0 key: '30m:0s' value: 73.97 - count: 0 key: '1h:0m' value: 80.82 - count: 0 key: '2h:0m' value: 87.67 - count: 0 key: '4h:0m' value: 94.52 percentileRanksRaw: - count: 0 key: '30m:0s' value: 68.49 - count: 0 key: '1h:0m' value: 76.71 - count: 0 key: '2h:0m' value: 86.3 - count: 0 key: '4h:0m' value: 90.41 within_sla: 59 within_sla_percentage_friendly: 80.82 sla_breach: 14 sla_breach_percentage_friendly: 19.18 excluded_from_sla: 3 overallTTF: friendly: '43m:8s' raw: 2588 friendly_no_business: '1h:9m' raw_no_business: 4189 overallTTC: friendly: '4h:42m' raw: 16932 friendly_no_business: '11h:57m' raw_no_business: 43020 percentileRanks: - count: 0 key: '1h:0m' value: 34.78 - count: 0 key: '2h:0m' value: 52.17 - count: 0 key: '4h:0m' value: 73.91 - count: 0 key: '8h:0m' value: 82.61 percentileRanksRaw: - count: 0 key: '1h:0m' value: 30.43 - count: 0 key: '2h:0m' value: 47.83 - count: 0 key: '4h:0m' value: 65.22 - count: 0 key: '8h:0m' value: 78.26 within_sla: 12 within_sla_percentage_friendly: 52.17 sla_breach: 11 sla_breach_percentage_friendly: 47.83 - name: c.armstrong@timetoreply.com threads: total: 152 internal: 45 inbound: 83 outbound: 24 sent_internally: 49 await_customer: 41 await_agent: 48 closed: 14 have_replies: 97 have_initial_replies: 94 handledRate: rate: 36.18 numerator: 55 denominator: 152 top_labels: - UNREAD - STARRED - CATEGORY_UPDATES - IMPORTANT - CATEGORY_PROMOTIONS messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 224 initial: 110 replies: 95 forward: 1 follow_up: 18 initial_replies: 34 dailyStats: [] avg_wait: '69h:33m' avg_wait_raw: 250415 avg_first_wait: '94h:59m' avg_first_wait_raw: 341988 sent: count: 138 initial: 30 replies: 96 forward: 12 follow_up: 0 initial_replies: 60 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5561 friendly_no_business: '5h:36m' raw_no_business: 20200 deviation_friendly: '13m:37s' deviation_raw: 817 deviation_friendly_no_business: '13m:4s' deviation_raw_no_business: 784 median_friendly: '13m:34s' median_raw: 814 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 0% consistency_score_no_business: 40.79% percentileRanks: - count: 0 key: '30m:0s' value: 77.08 - count: 0 key: '1h:0m' value: 80.21 - count: 0 key: '2h:0m' value: 86.46 - count: 0 key: '4h:0m' value: 89.58 percentileRanksRaw: - count: 0 key: '30m:0s' value: 72.92 - count: 0 key: '1h:0m' value: 77.08 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 86.46 within_sla: 77 within_sla_percentage_friendly: 80.21 sla_breach: 19 sla_breach_percentage_friendly: 19.79 excluded_from_sla: 0 initialTTR: friendly: '1h:45m' raw: 6301 friendly_no_business: '1h:45m' raw_no_business: 6301 deviation_friendly: '9m:20s' deviation_raw: 560 deviation_friendly_no_business: '9m:20s' deviation_raw_no_business: 560 median_friendly: '18m:59s' median_raw: 1139 median_friendly_no_business: '18m:59s' median_raw_no_business: 1139 consistency_score: 50.83% consistency_score_no_business: 50.83% percentileRanks: - count: 0 key: '30m:0s' value: 80 - count: 0 key: '1h:0m' value: 83.64 - count: 0 key: '2h:0m' value: 89.09 - count: 0 key: '4h:0m' value: 92.73 percentileRanksRaw: - count: 0 key: '30m:0s' value: 80 - count: 0 key: '1h:0m' value: 83.64 - count: 0 key: '2h:0m' value: 89.09 - count: 0 key: '4h:0m' value: 92.73 within_sla: 46 within_sla_percentage_friendly: 83.64 sla_breach: 9 sla_breach_percentage_friendly: 16.36 excluded_from_sla: 5 overallTTF: friendly: '31m:21s' raw: 1881 friendly_no_business: '40m:52s' raw_no_business: 2452 overallTTC: friendly: '7h:32m' raw: 27148 friendly_no_business: '32h:51m' raw_no_business: 118267 percentileRanks: - count: 0 key: '1h:0m' value: 28.57 - count: 0 key: '2h:0m' value: 64.29 - count: 0 key: '4h:0m' value: 64.29 - count: 0 key: '8h:0m' value: 64.29 percentileRanksRaw: - count: 0 key: '1h:0m' value: 28.57 - count: 0 key: '2h:0m' value: 57.14 - count: 0 key: '4h:0m' value: 57.14 - count: 0 key: '8h:0m' value: 57.14 within_sla: 9 within_sla_percentage_friendly: 64.29 sla_breach: 5 sla_breach_percentage_friendly: 35.71 - name: j.auer@timetoreply.com threads: total: 146 internal: 44 inbound: 76 outbound: 26 sent_internally: 47 await_customer: 23 await_agent: 51 closed: 25 have_replies: 109 have_initial_replies: 101 handledRate: rate: 32.88 numerator: 48 denominator: 146 top_labels: - UNREAD - SENT - IMPORTANT - CATEGORY_FORUMS - CATEGORY_UPDATES messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 226 initial: 93 replies: 101 forward: 12 follow_up: 20 initial_replies: 37 dailyStats: [] avg_wait: '81h:47m' avg_wait_raw: 294432 avg_first_wait: '81h:23m' avg_first_wait_raw: 293033 sent: count: 151 initial: 32 replies: 99 forward: 19 follow_up: 1 initial_replies: 64 dailyStats: [] overallTTR: friendly: '2h:40m' raw: 9642 friendly_no_business: '9h:53m' raw_no_business: 35581 deviation_friendly: '14m:23s' deviation_raw: 863 deviation_friendly_no_business: '12m:30s' deviation_raw_no_business: 750 median_friendly: '17m:2s' median_raw: 1022 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 15.6% consistency_score_no_business: 44.85% percentileRanks: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 percentileRanksRaw: - count: 0 key: '30m:0s' value: 69.39 - count: 0 key: '1h:0m' value: 77.55 - count: 0 key: '2h:0m' value: 83.67 - count: 0 key: '4h:0m' value: 85.71 within_sla: 80 within_sla_percentage_friendly: 81.63 sla_breach: 18 sla_breach_percentage_friendly: 18.37 excluded_from_sla: 1 initialTTR: friendly: '1h:36m' raw: 5775 friendly_no_business: '1h:36m' raw_no_business: 5775 deviation_friendly: '10m:22s' deviation_raw: 622 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 54.23% consistency_score_no_business: 54.23% percentileRanks: - count: 0 key: '30m:0s' value: 71.93 - count: 0 key: '1h:0m' value: 85.96 - count: 0 key: '2h:0m' value: 92.98 - count: 0 key: '4h:0m' value: 94.74 percentileRanksRaw: - count: 0 key: '30m:0s' value: 71.93 - count: 0 key: '1h:0m' value: 85.96 - count: 0 key: '2h:0m' value: 92.98 - count: 0 key: '4h:0m' value: 94.74 within_sla: 49 within_sla_percentage_friendly: 85.96 sla_breach: 8 sla_breach_percentage_friendly: 14.04 excluded_from_sla: 7 overallTTF: friendly: '2h:52m' raw: 10375 friendly_no_business: '13h:31m' raw_no_business: 48704 overallTTC: friendly: '3h:34m' raw: 12893 friendly_no_business: '8h:59m' raw_no_business: 32396 percentileRanks: - count: 0 key: '1h:0m' value: 24 - count: 0 key: '2h:0m' value: 52 - count: 0 key: '4h:0m' value: 76 - count: 0 key: '8h:0m' value: 84 percentileRanksRaw: - count: 0 key: '1h:0m' value: 12 - count: 0 key: '2h:0m' value: 48 - count: 0 key: '4h:0m' value: 68 - count: 0 key: '8h:0m' value: 76 within_sla: 13 within_sla_percentage_friendly: 52 sla_breach: 12 sla_breach_percentage_friendly: 48 - name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 45 inbound: 75 outbound: 23 sent_internally: 45 await_customer: 31 await_agent: 48 closed: 19 have_replies: 109 have_initial_replies: 103 handledRate: rate: 34.97 numerator: 50 denominator: 143 top_labels: - UNREAD - SENT - CATEGORY_FORUMS - CATEGORY_UPDATES - IMPORTANT messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 220 initial: 92 replies: 104 forward: 7 follow_up: 17 initial_replies: 41 dailyStats: [] avg_wait: '103h:59m' avg_wait_raw: 374397 avg_first_wait: '108h:59m' avg_first_wait_raw: 392374 sent: count: 158 initial: 34 replies: 108 forward: 15 follow_up: 1 initial_replies: 62 dailyStats: [] overallTTR: friendly: '1h:37m' raw: 5879 friendly_no_business: '4h:36m' raw_no_business: 16604 deviation_friendly: '14m:40s' deviation_raw: 880 deviation_friendly_no_business: '10m:34s' deviation_raw_no_business: 634 median_friendly: '14m:40s' median_raw: 880 median_friendly_no_business: '18m:1s' median_raw_no_business: 1081 consistency_score: 0.11% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 percentileRanksRaw: - count: 0 key: '30m:0s' value: 67.59 - count: 0 key: '1h:0m' value: 78.7 - count: 0 key: '2h:0m' value: 85.19 - count: 0 key: '4h:0m' value: 87.04 within_sla: 88 within_sla_percentage_friendly: 81.48 sla_breach: 20 sla_breach_percentage_friendly: 18.52 excluded_from_sla: 0 initialTTR: friendly: '1h:50m' raw: 6632 friendly_no_business: '2h:8m' raw_no_business: 7685 deviation_friendly: '9m:34s' deviation_raw: 574 deviation_friendly_no_business: '9m:34s' deviation_raw_no_business: 574 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '16m:23s' median_raw_no_business: 983 consistency_score: 41.64% consistency_score_no_business: 41.64% percentileRanks: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 78.33 - count: 0 key: '2h:0m' value: 85 - count: 0 key: '4h:0m' value: 86.67 percentileRanksRaw: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 78.33 - count: 0 key: '2h:0m' value: 85 - count: 0 key: '4h:0m' value: 86.67 within_sla: 47 within_sla_percentage_friendly: 78.33 sla_breach: 13 sla_breach_percentage_friendly: 21.67 excluded_from_sla: 2 overallTTF: friendly: '23m:3s' raw: 1383 friendly_no_business: '36m:50s' raw_no_business: 2210 overallTTC: friendly: '5h:24m' raw: 19494 friendly_no_business: '15h:12m' raw_no_business: 54773 percentileRanks: - count: 0 key: '1h:0m' value: 21.05 - count: 0 key: '2h:0m' value: 26.32 - count: 0 key: '4h:0m' value: 57.89 - count: 0 key: '8h:0m' value: 84.21 percentileRanksRaw: - count: 0 key: '1h:0m' value: 15.79 - count: 0 key: '2h:0m' value: 21.05 - count: 0 key: '4h:0m' value: 52.63 - count: 0 key: '8h:0m' value: 68.42 within_sla: 5 within_sla_percentage_friendly: 26.32 sla_breach: 14 sla_breach_percentage_friendly: 73.68 - name: g.waelchi@timetoreply.com threads: total: 135 internal: 41 inbound: 68 outbound: 26 sent_internally: 45 await_customer: 24 await_agent: 46 closed: 20 have_replies: 90 have_initial_replies: 87 handledRate: rate: 32.59 numerator: 44 denominator: 135 top_labels: - UNREAD - CATEGORY_FORUMS - SENT - STARRED - CATEGORY_UPDATES messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 214 initial: 90 replies: 90 forward: 14 follow_up: 20 initial_replies: 36 dailyStats: [] avg_wait: '69h:28m' avg_wait_raw: 250101 avg_first_wait: '69h:8m' avg_first_wait_raw: 248901 sent: count: 127 initial: 31 replies: 81 forward: 14 follow_up: 1 initial_replies: 51 dailyStats: [] overallTTR: friendly: '1h:29m' raw: 5369 friendly_no_business: '5h:34m' raw_no_business: 20074 deviation_friendly: '15m:7s' deviation_raw: 907 deviation_friendly_no_business: '11m:4s' deviation_raw_no_business: 664 median_friendly: '15m:7s' median_raw: 907 median_friendly_no_business: '22m:38s' median_raw_no_business: 1358 consistency_score: 0.05% consistency_score_no_business: 51.1% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 91.36 percentileRanksRaw: - count: 0 key: '30m:0s' value: 69.14 - count: 0 key: '1h:0m' value: 79.01 - count: 0 key: '2h:0m' value: 83.95 - count: 0 key: '4h:0m' value: 90.12 within_sla: 68 within_sla_percentage_friendly: 83.95 sla_breach: 13 sla_breach_percentage_friendly: 16.05 excluded_from_sla: 0 initialTTR: friendly: '1h:37m' raw: 5835 friendly_no_business: '1h:40m' raw_no_business: 6009 deviation_friendly: '11m:17s' deviation_raw: 677 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '24m:14s' median_raw: 1454 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 53.43% consistency_score_no_business: 50.61% percentileRanks: - count: 0 key: '30m:0s' value: 69.39 - count: 0 key: '1h:0m' value: 83.67 - count: 0 key: '2h:0m' value: 87.76 - count: 0 key: '4h:0m' value: 93.88 percentileRanksRaw: - count: 0 key: '30m:0s' value: 69.39 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 93.88 within_sla: 41 within_sla_percentage_friendly: 83.67 sla_breach: 8 sla_breach_percentage_friendly: 16.33 excluded_from_sla: 2 overallTTF: friendly: '29m:52s' raw: 1792 friendly_no_business: '50m:52s' raw_no_business: 3052 overallTTC: friendly: '2h:41m' raw: 9697 friendly_no_business: '7h:35m' raw_no_business: 27315 percentileRanks: - count: 0 key: '1h:0m' value: 30 - count: 0 key: '2h:0m' value: 55 - count: 0 key: '4h:0m' value: 80 - count: 0 key: '8h:0m' value: 90 percentileRanksRaw: - count: 0 key: '1h:0m' value: 25 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 65 - count: 0 key: '8h:0m' value: 70 within_sla: 11 within_sla_percentage_friendly: 55 sla_breach: 9 sla_breach_percentage_friendly: 45 - name: r.kutch@timetoreply.com threads: total: 134 internal: 46 inbound: 71 outbound: 17 sent_internally: 48 await_customer: 22 await_agent: 46 closed: 18 have_replies: 101 have_initial_replies: 94 handledRate: rate: 29.85 numerator: 40 denominator: 134 top_labels: - UNREAD - SENT - CATEGORY_FORUMS - CATEGORY_UPDATES - IMPORTANT messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 209 initial: 91 replies: 97 forward: 8 follow_up: 13 initial_replies: 28 dailyStats: [] avg_wait: '86h:58m' avg_wait_raw: 313119 avg_first_wait: '76h:0m' avg_first_wait_raw: 273622 sent: count: 132 initial: 23 replies: 95 forward: 11 follow_up: 3 initial_replies: 66 dailyStats: [] overallTTR: friendly: '1h:17m' raw: 4659 friendly_no_business: '3h:40m' raw_no_business: 13201 deviation_friendly: '16m:13s' deviation_raw: 973 deviation_friendly_no_business: '11m:20s' deviation_raw_no_business: 680 median_friendly: '17m:41s' median_raw: 1061 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 8.29% consistency_score_no_business: 51.39% percentileRanks: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 percentileRanksRaw: - count: 0 key: '30m:0s' value: 67.37 - count: 0 key: '1h:0m' value: 75.79 - count: 0 key: '2h:0m' value: 83.16 - count: 0 key: '4h:0m' value: 90.53 within_sla: 76 within_sla_percentage_friendly: 80 sla_breach: 19 sla_breach_percentage_friendly: 20 excluded_from_sla: 0 initialTTR: friendly: '1h:31m' raw: 5461 friendly_no_business: '1h:32m' raw_no_business: 5553 deviation_friendly: '9m:26s' deviation_raw: 566 deviation_friendly_no_business: '9m:48s' deviation_raw_no_business: 588 median_friendly: '24m:30s' median_raw: 1470 median_friendly_no_business: '25m:15s' median_raw_no_business: 1515 consistency_score: 61.49% consistency_score_no_business: 61.19% percentileRanks: - count: 0 key: '30m:0s' value: 66.15 - count: 0 key: '1h:0m' value: 78.46 - count: 0 key: '2h:0m' value: 84.62 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: - count: 0 key: '30m:0s' value: 64.62 - count: 0 key: '1h:0m' value: 76.92 - count: 0 key: '2h:0m' value: 84.62 - count: 0 key: '4h:0m' value: 92.31 within_sla: 51 within_sla_percentage_friendly: 78.46 sla_breach: 14 sla_breach_percentage_friendly: 21.54 excluded_from_sla: 1 overallTTF: friendly: '17m:4s' raw: 1024 friendly_no_business: '34m:53s' raw_no_business: 2093 overallTTC: friendly: '4h:21m' raw: 15704 friendly_no_business: '10h:43m' raw_no_business: 38629 percentileRanks: - count: 0 key: '1h:0m' value: 33.33 - count: 0 key: '2h:0m' value: 61.11 - count: 0 key: '4h:0m' value: 72.22 - count: 0 key: '8h:0m' value: 83.33 percentileRanksRaw: - count: 0 key: '1h:0m' value: 22.22 - count: 0 key: '2h:0m' value: 55.56 - count: 0 key: '4h:0m' value: 66.67 - count: 0 key: '8h:0m' value: 77.78 within_sla: 11 within_sla_percentage_friendly: 61.11 sla_breach: 7 sla_breach_percentage_friendly: 38.89 - name: eu-support@timetoreply.com threads: total: 41 internal: 0 inbound: 41 outbound: 0 sent_internally: 2 await_customer: 6 await_agent: 29 closed: 4 have_replies: 5 have_initial_replies: 5 handledRate: rate: 24.39 numerator: 10 denominator: 41 top_labels: - UNREAD - CATEGORY_FORUMS - SENT - CATEGORY_SOCIAL - CATEGORY_UPDATES messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 50 initial: 41 replies: 7 forward: 0 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: '60h:22m' avg_wait_raw: 217327 avg_first_wait: '65h:6m' avg_first_wait_raw: 234377 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: - count: 0 key: '1h:0m' value: 25 - count: 0 key: '2h:0m' value: 25 - count: 0 key: '4h:0m' value: 75 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 25 - count: 0 key: '2h:0m' value: 25 - count: 0 key: '4h:0m' value: 75 - count: 0 key: '8h:0m' value: 100 within_sla: 1 within_sla_percentage_friendly: 25 sla_breach: 3 sla_breach_percentage_friendly: 75 - name: us-support@timetoreply.com threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 3 await_customer: 0 await_agent: 8 closed: 1 have_replies: 1 have_initial_replies: 1 handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: - UNREAD - CATEGORY_FORUMS - CATEGORY_PERSONAL - IMPORTANT - SENT messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 12 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: '61h:39m' avg_wait_raw: 221997 avg_first_wait: '57h:6m' avg_first_wait_raw: 205601 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 within_sla: 1 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 first_page_url: 'https://portal.timetoreply.com/api/reports/overview?page=1' from: 1 last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/reports/overview?page=1' links: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/overview?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false next_page_url: null path: 'https://portal.timetoreply.com/api/reports/overview' per_page: 15 prev_page_url: null to: 8 total: 8 all_domain_stats: current_page: 1 data: [] first_page_url: 'https://portal.timetoreply.com/api/reports/overview?page=1' from: null last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/reports/overview?page=1' links: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/overview?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false next_page_url: null path: 'https://portal.timetoreply.com/api/reports/overview' per_page: 15 prev_page_url: null to: null total: 0 all_customer_stats: current_page: 1 data: [] first_page_url: 'https://portal.timetoreply.com/api/reports/overview?page=1' from: null last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/reports/overview?page=1' links: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/overview?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false next_page_url: null path: 'https://portal.timetoreply.com/api/reports/overview' per_page: 15 prev_page_url: null to: null total: 0 mailbox_names: data: h.wilkinson@timetoreply.com: 'Henri Wilkinson' c.armstrong@timetoreply.com: 'Cortney Armstrong' j.auer@timetoreply.com: 'Jerrold Auer' c.rosenbaum@timetoreply.com: 'Clay Rosenbaum' g.waelchi@timetoreply.com: 'Godfrey Waelchi' r.kutch@timetoreply.com: 'Russell Kutch' eu-support@timetoreply.com: 'EU Support' us-support@timetoreply.com: 'US Support' enabled: false show_comparisons_in_leaderboard: true company_goals: first_reply_time_goal: 3600 first_reply_time_goal_bands: [] overall_reply_time_goal: 3600 overall_reply_time_goal_bands: [] time_to_close_goal: 7200 time_to_close_goal_bands: [] properties: stats: type: object properties: threads: type: object properties: total: type: integer example: 652 internal: type: integer example: 62 inbound: type: integer example: 455 outbound: type: integer example: 135 sent_internally: type: integer example: 78 await_customer: type: integer example: 164 await_agent: type: integer example: 315 closed: type: integer example: 95 have_replies: type: integer example: 494 have_replies_from_agents: type: integer example: 444 have_no_replies_from_agents: type: integer example: 208 completionRatio: type: object properties: ratio: type: number example: 83.3 numerator: type: integer example: 379 denominator: type: integer example: 455 handledRate: type: object properties: rate: type: number example: 39.72 numerator: type: integer example: 259 denominator: type: integer example: 652 top_labels: type: string example: '' messages_per_conversations_avg: type: number example: 3.1 messages_sent_per_conversations_avg: type: number example: 1.3 messages_received_per_conversations_avg: type: number example: 1.8 labels: type: object properties: total: type: integer example: 89 list: type: array example: - key: UNREAD doc_count: 412 - key: CATEGORY_UPDATES doc_count: 79 - key: CATEGORY_FORUMS doc_count: 76 - key: IMPORTANT doc_count: 72 - key: SENT doc_count: 70 - key: STARRED doc_count: 66 - key: CATEGORY_SOCIAL doc_count: 64 - key: CATEGORY_PERSONAL doc_count: 62 - key: INBOX doc_count: 60 - key: CATEGORY_PROMOTIONS doc_count: 56 - key: Health doc_count: 4 - key: Music doc_count: 4 - key: Sports doc_count: 3 - key: 'Toys & Health' doc_count: 3 - key: Beauty doc_count: 2 - key: Clothing doc_count: 2 - key: Games doc_count: 2 - key: Home doc_count: 2 - key: Automotive doc_count: 1 - key: 'Automotive & Computers' doc_count: 1 items: type: object properties: key: type: string example: UNREAD doc_count: type: integer example: 412 messages: type: object properties: count: type: integer example: 1763 initial: type: integer example: 619 replies: type: integer example: 946 forward: type: integer example: 84 follow_up: type: integer example: 114 received: type: object properties: count: type: integer example: 1144 initial: type: integer example: 497 replies: type: integer example: 483 forward: type: integer example: 50 follow_up: type: integer example: 114 initial_replies: type: integer example: 148 dayOfWeek: type: object properties: Monday: type: integer example: 238 Tuesday: type: integer example: 182 Wednesday: type: integer example: 215 Thursday: type: integer example: 185 Friday: type: number example: 156.5 Saturday: type: integer example: 5 Sunday: type: integer example: 6 hourOfDay: type: object properties: '00:00': type: number example: 0.25 '01:00': type: number example: 0.13 '02:00': type: number example: 0.5 '03:00': type: number example: 0.25 '04:00': type: number example: 0.13 '05:00': type: number example: 0.13 '06:00': type: integer example: 0 '07:00': type: number example: 0.13 '08:00': type: number example: 0.13 '09:00': type: number example: 9.25 '10:00': type: number example: 19.75 '11:00': type: number example: 15.38 '12:00': type: number example: 19.75 '13:00': type: number example: 15.13 '14:00': type: number example: 16.5 '15:00': type: number example: 16.38 '16:00': type: integer example: 15 '17:00': type: number example: 12.5 '18:00': type: number example: 0.38 '19:00': type: number example: 0.38 '20:00': type: number example: 0.13 '21:00': type: number example: 0.38 '22:00': type: number example: 0.25 '23:00': type: number example: 0.25 avg_wait: type: string example: '81h:35m' avg_wait_raw: type: integer example: 293717 avg_first_wait: type: string example: '83h:11m' avg_first_wait_raw: type: integer example: 299485 sent: type: object properties: count: type: integer example: 860 initial: type: integer example: 184 replies: type: integer example: 584 forward: type: integer example: 84 follow_up: type: integer example: 8 initial_replies: type: integer example: 379 dayOfWeek: type: object properties: Monday: type: integer example: 166 Tuesday: type: integer example: 127 Wednesday: type: integer example: 171 Thursday: type: integer example: 143 Friday: type: number example: 122.5 Saturday: type: integer example: 1 Sunday: type: integer example: 7 hourOfDay: type: object properties: '00:00': type: number example: 0.25 '01:00': type: number example: 0.13 '02:00': type: number example: 0.25 '03:00': type: integer example: 0 '04:00': type: number example: 0.25 '05:00': type: number example: 0.13 '06:00': type: integer example: 0 '07:00': type: number example: 0.25 '08:00': type: integer example: 0 '09:00': type: number example: 5.13 '10:00': type: integer example: 15 '11:00': type: number example: 14.25 '12:00': type: number example: 13.63 '13:00': type: integer example: 11 '14:00': type: number example: 12.25 '15:00': type: number example: 12.38 '16:00': type: number example: 12.25 '17:00': type: number example: 8.63 '18:00': type: number example: 0.63 '19:00': type: number example: 0.38 '20:00': type: number example: 0.13 '21:00': type: number example: 0.25 '22:00': type: number example: 0.13 '23:00': type: number example: 0.25 overallTTR: type: object properties: friendly: type: string example: '1h:43m' raw: type: integer example: 6224 friendly_no_business: type: string example: '5h:41m' raw_no_business: type: integer example: 20513 deviation_friendly: type: string example: '14m:19s' deviation_raw: type: integer example: 859 deviation_friendly_no_business: type: string example: '11m:58s' deviation_raw_no_business: type: integer example: 718 median_friendly: type: string example: '15m:19s' median_raw: type: integer example: 919 median_friendly_no_business: type: string example: '22m:12s' median_raw_no_business: type: integer example: 1332 consistency_score: type: string example: 6.63% consistency_score_no_business: type: string example: 46.13% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 74.91 - count: 0 key: '1h:0m' value: 81.62 - count: 0 key: '2h:0m' value: 86.25 - count: 0 key: '4h:0m' value: 90.55 items: type: object properties: count: type: integer example: 0 key: type: string example: '30m:0s' value: type: number example: 74.91 percentileRanksRaw: type: array example: - count: 0 key: '30m:0s' value: 69.07 - count: 0 key: '1h:0m' value: 77.49 - count: 0 key: '2h:0m' value: 83.68 - count: 0 key: '4h:0m' value: 88.14 items: type: object properties: count: type: integer example: 0 key: type: string example: '30m:0s' value: type: number example: 69.07 within_sla: type: integer example: 475 within_sla_percentage_friendly: type: number example: 81.62 sla_breach: type: integer example: 107 sla_breach_percentage_friendly: type: number example: 18.38 excluded_from_sla: type: integer example: 2 initialTTR: type: object properties: friendly: type: string example: '1h:33m' raw: type: integer example: 5594 friendly_no_business: type: string example: '1h:58m' raw_no_business: type: integer example: 7113 deviation_friendly: type: string example: '11m:10s' deviation_raw: type: integer example: 670 deviation_friendly_no_business: type: string example: '11m:1s' deviation_raw_no_business: type: integer example: 661 median_friendly: type: string example: '21m:21s' median_raw: type: integer example: 1281 median_friendly_no_business: type: string example: '22m:16s' median_raw_no_business: type: integer example: 1336 consistency_score: type: string example: 47.7% consistency_score_no_business: type: string example: 50.52% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 71.87 - count: 0 key: '1h:0m' value: 81.62 - count: 0 key: '2h:0m' value: 87.74 - count: 0 key: '4h:0m' value: 92.48 items: type: object properties: count: type: integer example: 0 key: type: string example: '30m:0s' value: type: number example: 71.87 percentileRanksRaw: type: array example: - count: 0 key: '30m:0s' value: 70.47 - count: 0 key: '1h:0m' value: 80.22 - count: 0 key: '2h:0m' value: 87.19 - count: 0 key: '4h:0m' value: 91.64 items: type: object properties: count: type: integer example: 0 key: type: string example: '30m:0s' value: type: number example: 70.47 within_sla: type: integer example: 293 within_sla_percentage_friendly: type: number example: 81.62 sla_breach: type: integer example: 66 sla_breach_percentage_friendly: type: number example: 18.38 excluded_from_sla: type: integer example: 20 overallTTF: type: object properties: friendly: type: string example: '59m:59s' raw: type: integer example: 3599 friendly_no_business: type: string example: '3h:34m' raw_no_business: type: integer example: 12849 overallTTC: type: object properties: friendly: type: string example: '4h:24m' raw: type: integer example: 15845 friendly_no_business: type: string example: '13h:15m' raw_no_business: type: integer example: 47737 percentileRanks: type: array example: - count: 0 key: '1h:0m' value: 31.58 - count: 0 key: '2h:0m' value: 53.68 - count: 0 key: '4h:0m' value: 74.74 - count: 0 key: '8h:0m' value: 84.21 items: type: object properties: count: type: integer example: 0 key: type: string example: '1h:0m' value: type: number example: 31.58 percentileRanksRaw: type: array example: - count: 0 key: '1h:0m' value: 27.37 - count: 0 key: '2h:0m' value: 52.63 - count: 0 key: '4h:0m' value: 69.47 - count: 0 key: '8h:0m' value: 76.84 items: type: object properties: count: type: integer example: 0 key: type: string example: '1h:0m' value: type: number example: 27.37 within_sla: type: integer example: 51 within_sla_percentage_friendly: type: number example: 53.68 sla_breach: type: integer example: 44 sla_breach_percentage_friendly: type: number example: 46.32 dailyStats: type: array example: - timestamp: 1763683200000 date: 'Fri, 21st Nov' messages: sent: 163 forward: 17 reply: 113 received: 218 overallTTR: raw: 5627.7027027027 raw_no_business: 15158.441441441 overallTTF: raw: 2727.8181818182 raw_no_business: 5324.1818181818 initialTTR: raw: 9195.4347826087 raw_no_business: 11157.797101449 threads: total: 100 have_replies_from_agents: 32 have_no_replies_from_agents: 68 completionRatio: 32 - timestamp: 1763769600000 date: 'Sat, 22nd Nov' messages: sent: 1 forward: 1 reply: 0 received: 5 overallTTR: raw: null raw_no_business: null overallTTF: raw: null raw_no_business: null initialTTR: raw: null raw_no_business: null threads: total: 3 have_replies_from_agents: 0 have_no_replies_from_agents: 3 completionRatio: 0 - timestamp: 1763856000000 date: 'Sun, 23rd Nov' messages: sent: 7 forward: 0 reply: 4 received: 6 overallTTR: raw: 37378.25 raw_no_business: 221503.5 overallTTF: raw: null raw_no_business: null initialTTR: raw: null raw_no_business: null threads: total: 4 have_replies_from_agents: 2 have_no_replies_from_agents: 2 completionRatio: 50 - timestamp: 1763942400000 date: 'Mon, 24th Nov' messages: sent: 166 forward: 6 reply: 117 received: 238 overallTTR: raw: 2054.3931623932 raw_no_business: 7384.0598290598 overallTTF: raw: 26736.75 raw_no_business: 127536.75 initialTTR: raw: 2154.32 raw_no_business: 2367.04 threads: total: 105 have_replies_from_agents: 43 have_no_replies_from_agents: 62 completionRatio: 40.95 - timestamp: 1764028800000 date: 'Tue, 25th Nov' messages: sent: 127 forward: 14 reply: 80 received: 182 overallTTR: raw: 5925.5375 raw_no_business: 24270.25 overallTTF: raw: 645.75 raw_no_business: 1267.1666666667 initialTTR: raw: 4887.4285714286 raw_no_business: 5957.2678571429 threads: total: 83 have_replies_from_agents: 25 have_no_replies_from_agents: 58 completionRatio: 30.12 - timestamp: 1764115200000 date: 'Wed, 26th Nov' messages: sent: 171 forward: 18 reply: 113 received: 215 overallTTR: raw: 6283.4867256637 raw_no_business: 19639.920353982 overallTTF: raw: 1794.3333333333 raw_no_business: 4274.1111111111 initialTTR: raw: 5009.6470588235 raw_no_business: 7654.5882352941 threads: total: 99 have_replies_from_agents: 38 have_no_replies_from_agents: 61 completionRatio: 38.38 - timestamp: 1764201600000 date: 'Thu, 27th Nov' messages: sent: 143 forward: 13 reply: 101 received: 185 overallTTR: raw: 9561.297029703 raw_no_business: 29653.03960396 overallTTF: raw: 1633.75 raw_no_business: 1750.375 initialTTR: raw: 7723.4754098361 raw_no_business: 9405.2950819672 threads: total: 107 have_replies_from_agents: 41 have_no_replies_from_agents: 66 completionRatio: 38.32 - timestamp: 1764288000000 date: 'Fri, 28th Nov' messages: sent: 82 forward: 15 reply: 56 received: 95 overallTTR: raw: 8179.9642857143 raw_no_business: 24108.178571429 overallTTF: raw: 1007.8333333333 raw_no_business: 1007.8333333333 initialTTR: raw: 4220.4666666667 raw_no_business: 5943.5333333333 threads: total: 53 have_replies_from_agents: 21 have_no_replies_from_agents: 32 completionRatio: 39.62 items: type: object properties: timestamp: type: integer example: 1763683200000 date: type: string example: 'Fri, 21st Nov' messages: type: object properties: sent: type: integer example: 163 forward: type: integer example: 17 reply: type: integer example: 113 received: type: integer example: 218 overallTTR: type: object properties: raw: type: number example: 5627.7027027027 raw_no_business: type: number example: 15158.441441441 overallTTF: type: object properties: raw: type: number example: 2727.8181818182 raw_no_business: type: number example: 5324.1818181818 initialTTR: type: object properties: raw: type: number example: 9195.4347826087 raw_no_business: type: number example: 11157.797101449 threads: type: object properties: total: type: integer example: 100 have_replies_from_agents: type: integer example: 32 have_no_replies_from_agents: type: integer example: 68 completionRatio: type: integer example: 32 type: type: string example: stats all_agent_stats: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: h.wilkinson@timetoreply.com threads: total: 172 internal: 52 inbound: 93 outbound: 27 sent_internally: 54 await_customer: 28 await_agent: 67 closed: 23 have_replies: 119 have_initial_replies: 114 handledRate: rate: 29.65 numerator: 51 denominator: 172 top_labels: - UNREAD - CATEGORY_FORUMS - SENT - CATEGORY_SOCIAL - CATEGORY_UPDATES messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 273 initial: 123 replies: 118 forward: 8 follow_up: 24 initial_replies: 38 dailyStats: [] avg_wait: '87h:27m' avg_wait_raw: 314822 avg_first_wait: '85h:11m' avg_first_wait_raw: 306679 sent: count: 154 initial: 34 replies: 105 forward: 13 follow_up: 2 initial_replies: 76 dailyStats: [] overallTTR: friendly: '1h:41m' raw: 6069 friendly_no_business: '4h:54m' raw_no_business: 17683 deviation_friendly: '12m:31s' deviation_raw: 751 deviation_friendly_no_business: '12m:55s' deviation_raw_no_business: 775 median_friendly: '12m:27s' median_raw: 747 median_friendly_no_business: '20m:40s' median_raw_no_business: 1240 consistency_score: 0% consistency_score_no_business: 37.5% percentileRanks: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: - count: 0 key: '30m:0s' value: 68.27 - count: 0 key: '1h:0m' value: 76.92 - count: 0 key: '2h:0m' value: 82.69 - count: 0 key: '4h:0m' value: 89.42 within_sla: 86 within_sla_percentage_friendly: 82.69 sla_breach: 18 sla_breach_percentage_friendly: 17.31 excluded_from_sla: 1 initialTTR: friendly: '1h:7m' raw: 4023 friendly_no_business: '2h:53m' raw_no_business: 10429 deviation_friendly: '12m:16s' deviation_raw: 736 deviation_friendly_no_business: '11m:52s' deviation_raw_no_business: 712 median_friendly: '14m:38s' median_raw: 878 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 16.22% consistency_score_no_business: 44.59% percentileRanks: - count: 0 key: '30m:0s' value: 73.97 - count: 0 key: '1h:0m' value: 80.82 - count: 0 key: '2h:0m' value: 87.67 - count: 0 key: '4h:0m' value: 94.52 percentileRanksRaw: - count: 0 key: '30m:0s' value: 68.49 - count: 0 key: '1h:0m' value: 76.71 - count: 0 key: '2h:0m' value: 86.3 - count: 0 key: '4h:0m' value: 90.41 within_sla: 59 within_sla_percentage_friendly: 80.82 sla_breach: 14 sla_breach_percentage_friendly: 19.18 excluded_from_sla: 3 overallTTF: friendly: '43m:8s' raw: 2588 friendly_no_business: '1h:9m' raw_no_business: 4189 overallTTC: friendly: '4h:42m' raw: 16932 friendly_no_business: '11h:57m' raw_no_business: 43020 percentileRanks: - count: 0 key: '1h:0m' value: 34.78 - count: 0 key: '2h:0m' value: 52.17 - count: 0 key: '4h:0m' value: 73.91 - count: 0 key: '8h:0m' value: 82.61 percentileRanksRaw: - count: 0 key: '1h:0m' value: 30.43 - count: 0 key: '2h:0m' value: 47.83 - count: 0 key: '4h:0m' value: 65.22 - count: 0 key: '8h:0m' value: 78.26 within_sla: 12 within_sla_percentage_friendly: 52.17 sla_breach: 11 sla_breach_percentage_friendly: 47.83 - name: c.armstrong@timetoreply.com threads: total: 152 internal: 45 inbound: 83 outbound: 24 sent_internally: 49 await_customer: 41 await_agent: 48 closed: 14 have_replies: 97 have_initial_replies: 94 handledRate: rate: 36.18 numerator: 55 denominator: 152 top_labels: - UNREAD - STARRED - CATEGORY_UPDATES - IMPORTANT - CATEGORY_PROMOTIONS messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 224 initial: 110 replies: 95 forward: 1 follow_up: 18 initial_replies: 34 dailyStats: [] avg_wait: '69h:33m' avg_wait_raw: 250415 avg_first_wait: '94h:59m' avg_first_wait_raw: 341988 sent: count: 138 initial: 30 replies: 96 forward: 12 follow_up: 0 initial_replies: 60 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5561 friendly_no_business: '5h:36m' raw_no_business: 20200 deviation_friendly: '13m:37s' deviation_raw: 817 deviation_friendly_no_business: '13m:4s' deviation_raw_no_business: 784 median_friendly: '13m:34s' median_raw: 814 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 0% consistency_score_no_business: 40.79% percentileRanks: - count: 0 key: '30m:0s' value: 77.08 - count: 0 key: '1h:0m' value: 80.21 - count: 0 key: '2h:0m' value: 86.46 - count: 0 key: '4h:0m' value: 89.58 percentileRanksRaw: - count: 0 key: '30m:0s' value: 72.92 - count: 0 key: '1h:0m' value: 77.08 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 86.46 within_sla: 77 within_sla_percentage_friendly: 80.21 sla_breach: 19 sla_breach_percentage_friendly: 19.79 excluded_from_sla: 0 initialTTR: friendly: '1h:45m' raw: 6301 friendly_no_business: '1h:45m' raw_no_business: 6301 deviation_friendly: '9m:20s' deviation_raw: 560 deviation_friendly_no_business: '9m:20s' deviation_raw_no_business: 560 median_friendly: '18m:59s' median_raw: 1139 median_friendly_no_business: '18m:59s' median_raw_no_business: 1139 consistency_score: 50.83% consistency_score_no_business: 50.83% percentileRanks: - count: 0 key: '30m:0s' value: 80 - count: 0 key: '1h:0m' value: 83.64 - count: 0 key: '2h:0m' value: 89.09 - count: 0 key: '4h:0m' value: 92.73 percentileRanksRaw: - count: 0 key: '30m:0s' value: 80 - count: 0 key: '1h:0m' value: 83.64 - count: 0 key: '2h:0m' value: 89.09 - count: 0 key: '4h:0m' value: 92.73 within_sla: 46 within_sla_percentage_friendly: 83.64 sla_breach: 9 sla_breach_percentage_friendly: 16.36 excluded_from_sla: 5 overallTTF: friendly: '31m:21s' raw: 1881 friendly_no_business: '40m:52s' raw_no_business: 2452 overallTTC: friendly: '7h:32m' raw: 27148 friendly_no_business: '32h:51m' raw_no_business: 118267 percentileRanks: - count: 0 key: '1h:0m' value: 28.57 - count: 0 key: '2h:0m' value: 64.29 - count: 0 key: '4h:0m' value: 64.29 - count: 0 key: '8h:0m' value: 64.29 percentileRanksRaw: - count: 0 key: '1h:0m' value: 28.57 - count: 0 key: '2h:0m' value: 57.14 - count: 0 key: '4h:0m' value: 57.14 - count: 0 key: '8h:0m' value: 57.14 within_sla: 9 within_sla_percentage_friendly: 64.29 sla_breach: 5 sla_breach_percentage_friendly: 35.71 - name: j.auer@timetoreply.com threads: total: 146 internal: 44 inbound: 76 outbound: 26 sent_internally: 47 await_customer: 23 await_agent: 51 closed: 25 have_replies: 109 have_initial_replies: 101 handledRate: rate: 32.88 numerator: 48 denominator: 146 top_labels: - UNREAD - SENT - IMPORTANT - CATEGORY_FORUMS - CATEGORY_UPDATES messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 226 initial: 93 replies: 101 forward: 12 follow_up: 20 initial_replies: 37 dailyStats: [] avg_wait: '81h:47m' avg_wait_raw: 294432 avg_first_wait: '81h:23m' avg_first_wait_raw: 293033 sent: count: 151 initial: 32 replies: 99 forward: 19 follow_up: 1 initial_replies: 64 dailyStats: [] overallTTR: friendly: '2h:40m' raw: 9642 friendly_no_business: '9h:53m' raw_no_business: 35581 deviation_friendly: '14m:23s' deviation_raw: 863 deviation_friendly_no_business: '12m:30s' deviation_raw_no_business: 750 median_friendly: '17m:2s' median_raw: 1022 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 15.6% consistency_score_no_business: 44.85% percentileRanks: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 percentileRanksRaw: - count: 0 key: '30m:0s' value: 69.39 - count: 0 key: '1h:0m' value: 77.55 - count: 0 key: '2h:0m' value: 83.67 - count: 0 key: '4h:0m' value: 85.71 within_sla: 80 within_sla_percentage_friendly: 81.63 sla_breach: 18 sla_breach_percentage_friendly: 18.37 excluded_from_sla: 1 initialTTR: friendly: '1h:36m' raw: 5775 friendly_no_business: '1h:36m' raw_no_business: 5775 deviation_friendly: '10m:22s' deviation_raw: 622 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 54.23% consistency_score_no_business: 54.23% percentileRanks: - count: 0 key: '30m:0s' value: 71.93 - count: 0 key: '1h:0m' value: 85.96 - count: 0 key: '2h:0m' value: 92.98 - count: 0 key: '4h:0m' value: 94.74 percentileRanksRaw: - count: 0 key: '30m:0s' value: 71.93 - count: 0 key: '1h:0m' value: 85.96 - count: 0 key: '2h:0m' value: 92.98 - count: 0 key: '4h:0m' value: 94.74 within_sla: 49 within_sla_percentage_friendly: 85.96 sla_breach: 8 sla_breach_percentage_friendly: 14.04 excluded_from_sla: 7 overallTTF: friendly: '2h:52m' raw: 10375 friendly_no_business: '13h:31m' raw_no_business: 48704 overallTTC: friendly: '3h:34m' raw: 12893 friendly_no_business: '8h:59m' raw_no_business: 32396 percentileRanks: - count: 0 key: '1h:0m' value: 24 - count: 0 key: '2h:0m' value: 52 - count: 0 key: '4h:0m' value: 76 - count: 0 key: '8h:0m' value: 84 percentileRanksRaw: - count: 0 key: '1h:0m' value: 12 - count: 0 key: '2h:0m' value: 48 - count: 0 key: '4h:0m' value: 68 - count: 0 key: '8h:0m' value: 76 within_sla: 13 within_sla_percentage_friendly: 52 sla_breach: 12 sla_breach_percentage_friendly: 48 - name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 45 inbound: 75 outbound: 23 sent_internally: 45 await_customer: 31 await_agent: 48 closed: 19 have_replies: 109 have_initial_replies: 103 handledRate: rate: 34.97 numerator: 50 denominator: 143 top_labels: - UNREAD - SENT - CATEGORY_FORUMS - CATEGORY_UPDATES - IMPORTANT messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 220 initial: 92 replies: 104 forward: 7 follow_up: 17 initial_replies: 41 dailyStats: [] avg_wait: '103h:59m' avg_wait_raw: 374397 avg_first_wait: '108h:59m' avg_first_wait_raw: 392374 sent: count: 158 initial: 34 replies: 108 forward: 15 follow_up: 1 initial_replies: 62 dailyStats: [] overallTTR: friendly: '1h:37m' raw: 5879 friendly_no_business: '4h:36m' raw_no_business: 16604 deviation_friendly: '14m:40s' deviation_raw: 880 deviation_friendly_no_business: '10m:34s' deviation_raw_no_business: 634 median_friendly: '14m:40s' median_raw: 880 median_friendly_no_business: '18m:1s' median_raw_no_business: 1081 consistency_score: 0.11% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 percentileRanksRaw: - count: 0 key: '30m:0s' value: 67.59 - count: 0 key: '1h:0m' value: 78.7 - count: 0 key: '2h:0m' value: 85.19 - count: 0 key: '4h:0m' value: 87.04 within_sla: 88 within_sla_percentage_friendly: 81.48 sla_breach: 20 sla_breach_percentage_friendly: 18.52 excluded_from_sla: 0 initialTTR: friendly: '1h:50m' raw: 6632 friendly_no_business: '2h:8m' raw_no_business: 7685 deviation_friendly: '9m:34s' deviation_raw: 574 deviation_friendly_no_business: '9m:34s' deviation_raw_no_business: 574 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '16m:23s' median_raw_no_business: 983 consistency_score: 41.64% consistency_score_no_business: 41.64% percentileRanks: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 78.33 - count: 0 key: '2h:0m' value: 85 - count: 0 key: '4h:0m' value: 86.67 percentileRanksRaw: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 78.33 - count: 0 key: '2h:0m' value: 85 - count: 0 key: '4h:0m' value: 86.67 within_sla: 47 within_sla_percentage_friendly: 78.33 sla_breach: 13 sla_breach_percentage_friendly: 21.67 excluded_from_sla: 2 overallTTF: friendly: '23m:3s' raw: 1383 friendly_no_business: '36m:50s' raw_no_business: 2210 overallTTC: friendly: '5h:24m' raw: 19494 friendly_no_business: '15h:12m' raw_no_business: 54773 percentileRanks: - count: 0 key: '1h:0m' value: 21.05 - count: 0 key: '2h:0m' value: 26.32 - count: 0 key: '4h:0m' value: 57.89 - count: 0 key: '8h:0m' value: 84.21 percentileRanksRaw: - count: 0 key: '1h:0m' value: 15.79 - count: 0 key: '2h:0m' value: 21.05 - count: 0 key: '4h:0m' value: 52.63 - count: 0 key: '8h:0m' value: 68.42 within_sla: 5 within_sla_percentage_friendly: 26.32 sla_breach: 14 sla_breach_percentage_friendly: 73.68 - name: g.waelchi@timetoreply.com threads: total: 135 internal: 41 inbound: 68 outbound: 26 sent_internally: 45 await_customer: 24 await_agent: 46 closed: 20 have_replies: 90 have_initial_replies: 87 handledRate: rate: 32.59 numerator: 44 denominator: 135 top_labels: - UNREAD - CATEGORY_FORUMS - SENT - STARRED - CATEGORY_UPDATES messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 214 initial: 90 replies: 90 forward: 14 follow_up: 20 initial_replies: 36 dailyStats: [] avg_wait: '69h:28m' avg_wait_raw: 250101 avg_first_wait: '69h:8m' avg_first_wait_raw: 248901 sent: count: 127 initial: 31 replies: 81 forward: 14 follow_up: 1 initial_replies: 51 dailyStats: [] overallTTR: friendly: '1h:29m' raw: 5369 friendly_no_business: '5h:34m' raw_no_business: 20074 deviation_friendly: '15m:7s' deviation_raw: 907 deviation_friendly_no_business: '11m:4s' deviation_raw_no_business: 664 median_friendly: '15m:7s' median_raw: 907 median_friendly_no_business: '22m:38s' median_raw_no_business: 1358 consistency_score: 0.05% consistency_score_no_business: 51.1% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 91.36 percentileRanksRaw: - count: 0 key: '30m:0s' value: 69.14 - count: 0 key: '1h:0m' value: 79.01 - count: 0 key: '2h:0m' value: 83.95 - count: 0 key: '4h:0m' value: 90.12 within_sla: 68 within_sla_percentage_friendly: 83.95 sla_breach: 13 sla_breach_percentage_friendly: 16.05 excluded_from_sla: 0 initialTTR: friendly: '1h:37m' raw: 5835 friendly_no_business: '1h:40m' raw_no_business: 6009 deviation_friendly: '11m:17s' deviation_raw: 677 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '24m:14s' median_raw: 1454 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 53.43% consistency_score_no_business: 50.61% percentileRanks: - count: 0 key: '30m:0s' value: 69.39 - count: 0 key: '1h:0m' value: 83.67 - count: 0 key: '2h:0m' value: 87.76 - count: 0 key: '4h:0m' value: 93.88 percentileRanksRaw: - count: 0 key: '30m:0s' value: 69.39 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 93.88 within_sla: 41 within_sla_percentage_friendly: 83.67 sla_breach: 8 sla_breach_percentage_friendly: 16.33 excluded_from_sla: 2 overallTTF: friendly: '29m:52s' raw: 1792 friendly_no_business: '50m:52s' raw_no_business: 3052 overallTTC: friendly: '2h:41m' raw: 9697 friendly_no_business: '7h:35m' raw_no_business: 27315 percentileRanks: - count: 0 key: '1h:0m' value: 30 - count: 0 key: '2h:0m' value: 55 - count: 0 key: '4h:0m' value: 80 - count: 0 key: '8h:0m' value: 90 percentileRanksRaw: - count: 0 key: '1h:0m' value: 25 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 65 - count: 0 key: '8h:0m' value: 70 within_sla: 11 within_sla_percentage_friendly: 55 sla_breach: 9 sla_breach_percentage_friendly: 45 - name: r.kutch@timetoreply.com threads: total: 134 internal: 46 inbound: 71 outbound: 17 sent_internally: 48 await_customer: 22 await_agent: 46 closed: 18 have_replies: 101 have_initial_replies: 94 handledRate: rate: 29.85 numerator: 40 denominator: 134 top_labels: - UNREAD - SENT - CATEGORY_FORUMS - CATEGORY_UPDATES - IMPORTANT messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 209 initial: 91 replies: 97 forward: 8 follow_up: 13 initial_replies: 28 dailyStats: [] avg_wait: '86h:58m' avg_wait_raw: 313119 avg_first_wait: '76h:0m' avg_first_wait_raw: 273622 sent: count: 132 initial: 23 replies: 95 forward: 11 follow_up: 3 initial_replies: 66 dailyStats: [] overallTTR: friendly: '1h:17m' raw: 4659 friendly_no_business: '3h:40m' raw_no_business: 13201 deviation_friendly: '16m:13s' deviation_raw: 973 deviation_friendly_no_business: '11m:20s' deviation_raw_no_business: 680 median_friendly: '17m:41s' median_raw: 1061 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 8.29% consistency_score_no_business: 51.39% percentileRanks: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 percentileRanksRaw: - count: 0 key: '30m:0s' value: 67.37 - count: 0 key: '1h:0m' value: 75.79 - count: 0 key: '2h:0m' value: 83.16 - count: 0 key: '4h:0m' value: 90.53 within_sla: 76 within_sla_percentage_friendly: 80 sla_breach: 19 sla_breach_percentage_friendly: 20 excluded_from_sla: 0 initialTTR: friendly: '1h:31m' raw: 5461 friendly_no_business: '1h:32m' raw_no_business: 5553 deviation_friendly: '9m:26s' deviation_raw: 566 deviation_friendly_no_business: '9m:48s' deviation_raw_no_business: 588 median_friendly: '24m:30s' median_raw: 1470 median_friendly_no_business: '25m:15s' median_raw_no_business: 1515 consistency_score: 61.49% consistency_score_no_business: 61.19% percentileRanks: - count: 0 key: '30m:0s' value: 66.15 - count: 0 key: '1h:0m' value: 78.46 - count: 0 key: '2h:0m' value: 84.62 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: - count: 0 key: '30m:0s' value: 64.62 - count: 0 key: '1h:0m' value: 76.92 - count: 0 key: '2h:0m' value: 84.62 - count: 0 key: '4h:0m' value: 92.31 within_sla: 51 within_sla_percentage_friendly: 78.46 sla_breach: 14 sla_breach_percentage_friendly: 21.54 excluded_from_sla: 1 overallTTF: friendly: '17m:4s' raw: 1024 friendly_no_business: '34m:53s' raw_no_business: 2093 overallTTC: friendly: '4h:21m' raw: 15704 friendly_no_business: '10h:43m' raw_no_business: 38629 percentileRanks: - count: 0 key: '1h:0m' value: 33.33 - count: 0 key: '2h:0m' value: 61.11 - count: 0 key: '4h:0m' value: 72.22 - count: 0 key: '8h:0m' value: 83.33 percentileRanksRaw: - count: 0 key: '1h:0m' value: 22.22 - count: 0 key: '2h:0m' value: 55.56 - count: 0 key: '4h:0m' value: 66.67 - count: 0 key: '8h:0m' value: 77.78 within_sla: 11 within_sla_percentage_friendly: 61.11 sla_breach: 7 sla_breach_percentage_friendly: 38.89 - name: eu-support@timetoreply.com threads: total: 41 internal: 0 inbound: 41 outbound: 0 sent_internally: 2 await_customer: 6 await_agent: 29 closed: 4 have_replies: 5 have_initial_replies: 5 handledRate: rate: 24.39 numerator: 10 denominator: 41 top_labels: - UNREAD - CATEGORY_FORUMS - SENT - CATEGORY_SOCIAL - CATEGORY_UPDATES messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 50 initial: 41 replies: 7 forward: 0 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: '60h:22m' avg_wait_raw: 217327 avg_first_wait: '65h:6m' avg_first_wait_raw: 234377 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: - count: 0 key: '1h:0m' value: 25 - count: 0 key: '2h:0m' value: 25 - count: 0 key: '4h:0m' value: 75 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 25 - count: 0 key: '2h:0m' value: 25 - count: 0 key: '4h:0m' value: 75 - count: 0 key: '8h:0m' value: 100 within_sla: 1 within_sla_percentage_friendly: 25 sla_breach: 3 sla_breach_percentage_friendly: 75 - name: us-support@timetoreply.com threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 3 await_customer: 0 await_agent: 8 closed: 1 have_replies: 1 have_initial_replies: 1 handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: - UNREAD - CATEGORY_FORUMS - CATEGORY_PERSONAL - IMPORTANT - SENT messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 12 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: '61h:39m' avg_wait_raw: 221997 avg_first_wait: '57h:6m' avg_first_wait_raw: 205601 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 within_sla: 1 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: h.wilkinson@timetoreply.com threads: type: object properties: total: type: integer example: 172 internal: type: integer example: 52 inbound: type: integer example: 93 outbound: type: integer example: 27 sent_internally: type: integer example: 54 await_customer: type: integer example: 28 await_agent: type: integer example: 67 closed: type: integer example: 23 have_replies: type: integer example: 119 have_initial_replies: type: integer example: 114 handledRate: type: object properties: rate: type: number example: 29.65 numerator: type: integer example: 51 denominator: type: integer example: 172 top_labels: type: array example: - UNREAD - CATEGORY_FORUMS - SENT - CATEGORY_SOCIAL - CATEGORY_UPDATES items: type: string messages_per_conversations_avg: type: number example: 2.5 messages_received_per_conversations_avg: type: number example: 1.6 messages_sent_per_conversations_avg: type: number example: 0.9 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 273 initial: type: integer example: 123 replies: type: integer example: 118 forward: type: integer example: 8 follow_up: type: integer example: 24 initial_replies: type: integer example: 38 dailyStats: type: array example: [] avg_wait: type: string example: '87h:27m' avg_wait_raw: type: integer example: 314822 avg_first_wait: type: string example: '85h:11m' avg_first_wait_raw: type: integer example: 306679 sent: type: object properties: count: type: integer example: 154 initial: type: integer example: 34 replies: type: integer example: 105 forward: type: integer example: 13 follow_up: type: integer example: 2 initial_replies: type: integer example: 76 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '1h:41m' raw: type: integer example: 6069 friendly_no_business: type: string example: '4h:54m' raw_no_business: type: integer example: 17683 deviation_friendly: type: string example: '12m:31s' deviation_raw: type: integer example: 751 deviation_friendly_no_business: type: string example: '12m:55s' deviation_raw_no_business: type: integer example: 775 median_friendly: type: string example: '12m:27s' median_raw: type: integer example: 747 median_friendly_no_business: type: string example: '20m:40s' median_raw_no_business: type: integer example: 1240 consistency_score: type: string example: 0% consistency_score_no_business: type: string example: 37.5% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: number, example: 75.96 } percentileRanksRaw: type: array example: - count: 0 key: '30m:0s' value: 68.27 - count: 0 key: '1h:0m' value: 76.92 - count: 0 key: '2h:0m' value: 82.69 - count: 0 key: '4h:0m' value: 89.42 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: number, example: 68.27 } within_sla: type: integer example: 86 within_sla_percentage_friendly: type: number example: 82.69 sla_breach: type: integer example: 18 sla_breach_percentage_friendly: type: number example: 17.31 excluded_from_sla: type: integer example: 1 initialTTR: type: object properties: friendly: type: string example: '1h:7m' raw: type: integer example: 4023 friendly_no_business: type: string example: '2h:53m' raw_no_business: type: integer example: 10429 deviation_friendly: type: string example: '12m:16s' deviation_raw: type: integer example: 736 deviation_friendly_no_business: type: string example: '11m:52s' deviation_raw_no_business: type: integer example: 712 median_friendly: type: string example: '14m:38s' median_raw: type: integer example: 878 median_friendly_no_business: type: string example: '21m:25s' median_raw_no_business: type: integer example: 1285 consistency_score: type: string example: 16.22% consistency_score_no_business: type: string example: 44.59% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 73.97 - count: 0 key: '1h:0m' value: 80.82 - count: 0 key: '2h:0m' value: 87.67 - count: 0 key: '4h:0m' value: 94.52 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: number, example: 73.97 } percentileRanksRaw: type: array example: - count: 0 key: '30m:0s' value: 68.49 - count: 0 key: '1h:0m' value: 76.71 - count: 0 key: '2h:0m' value: 86.3 - count: 0 key: '4h:0m' value: 90.41 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: number, example: 68.49 } within_sla: type: integer example: 59 within_sla_percentage_friendly: type: number example: 80.82 sla_breach: type: integer example: 14 sla_breach_percentage_friendly: type: number example: 19.18 excluded_from_sla: type: integer example: 3 overallTTF: type: object properties: friendly: type: string example: '43m:8s' raw: type: integer example: 2588 friendly_no_business: type: string example: '1h:9m' raw_no_business: type: integer example: 4189 overallTTC: type: object properties: friendly: type: string example: '4h:42m' raw: type: integer example: 16932 friendly_no_business: type: string example: '11h:57m' raw_no_business: type: integer example: 43020 percentileRanks: type: array example: - count: 0 key: '1h:0m' value: 34.78 - count: 0 key: '2h:0m' value: 52.17 - count: 0 key: '4h:0m' value: 73.91 - count: 0 key: '8h:0m' value: 82.61 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '1h:0m' } value: { type: number, example: 34.78 } percentileRanksRaw: type: array example: - count: 0 key: '1h:0m' value: 30.43 - count: 0 key: '2h:0m' value: 47.83 - count: 0 key: '4h:0m' value: 65.22 - count: 0 key: '8h:0m' value: 78.26 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '1h:0m' } value: { type: number, example: 30.43 } within_sla: type: integer example: 12 within_sla_percentage_friendly: type: number example: 52.17 sla_breach: type: integer example: 11 sla_breach_percentage_friendly: type: number example: 47.83 first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/overview?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/overview?page=1' links: type: array example: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/overview?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' page: type: string example: null active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/reports/overview' per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: integer example: 8 total: type: integer example: 8 all_domain_stats: type: object properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/overview?page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/overview?page=1' links: type: array example: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/overview?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' page: type: string example: null active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/reports/overview' per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 all_customer_stats: type: object properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/overview?page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/overview?page=1' links: type: array example: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/overview?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' page: type: string example: null active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/reports/overview' per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 mailbox_names: type: object properties: data: type: object properties: h.wilkinson@timetoreply.com: type: string example: 'Henri Wilkinson' c.armstrong@timetoreply.com: type: string example: 'Cortney Armstrong' j.auer@timetoreply.com: type: string example: 'Jerrold Auer' c.rosenbaum@timetoreply.com: type: string example: 'Clay Rosenbaum' g.waelchi@timetoreply.com: type: string example: 'Godfrey Waelchi' r.kutch@timetoreply.com: type: string example: 'Russell Kutch' eu-support@timetoreply.com: type: string example: 'EU Support' us-support@timetoreply.com: type: string example: 'US Support' enabled: type: boolean example: false show_comparisons_in_leaderboard: type: boolean example: true company_goals: type: object properties: first_reply_time_goal: type: integer example: 3600 first_reply_time_goal_bands: type: array example: [] overall_reply_time_goal: type: integer example: 3600 overall_reply_time_goal_bands: type: array example: [] time_to_close_goal: type: integer example: 7200 time_to_close_goal_bands: type: array example: [] tags: - Reports /api/reports/productivity: get: summary: 'Productivity - Report' operationId: productivityReport description: 'Productivity Report Data' parameters: - in: query name: date description: 'The date of your request in the format "YYYY-MM-DD".' example: null required: false schema: type: string description: 'The date of your request in the format "YYYY-MM-DD".' example: null - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: null required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: null - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: null required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: null - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: null required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: null - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: null required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: null - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: null required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: null - in: query name: page description: 'For paginated results, which page to get.' example: null required: false schema: type: integer description: 'For paginated results, which page to get.' example: null - in: query name: sort_by_email_volumes description: 'Field Name to sort email volumes by. Defaults to messages_sent_count.' example: null required: false schema: type: string description: 'Field Name to sort email volumes by. Defaults to messages_sent_count.' example: null - in: query name: direction_email_volumes description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null - in: query name: sort_by_conversations description: 'Field Name to sort conversations by. Defaults to threads_count.' example: null required: false schema: type: string description: 'Field Name to sort conversations by. Defaults to threads_count.' example: null - in: query name: direction_conversations description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null - in: query name: sort_by_average_reply_times description: 'Field Name to sort average reply times by. Defaults to initialTTR.' example: null required: false schema: type: string description: 'Field Name to sort average reply times by. Defaults to initialTTR.' example: null - in: query name: direction_average_reply_times description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null - in: query name: sort_by_responsiveness description: 'Field Name to sort responsiveness by. Defaults to replies_under_7200.' example: null required: false schema: type: string description: 'Field Name to sort responsiveness by. Defaults to replies_under_7200.' example: null - in: query name: direction_responsiveness description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null - in: query name: sort_by_activity description: 'Field Name to sort activity by. Defaults to first_activity.' example: null required: false schema: type: string description: 'Field Name to sort activity by. Defaults to first_activity.' example: null - in: query name: direction_activity description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: null required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: null responses: 200: description: '' content: application/json: schema: type: object example: email_volumes: columns: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: messages_received_count label: 'Emails Received' sortable: true visible: true subheading: '185' meta: hasSpark: true tooltip: 'The total number of emails received for this period, regardless of business hours.' headerClass: has-tooltip - field: messages_sent_count label: 'Emails Sent' sortable: true visible: true subheading: '143' meta: hasSpark: true tooltip: 'The total number of emails sent for the period regardless of business hours.' headerClass: has-tooltip - field: messages_sent_replies_percent label: '% Replies Sent' sortable: true visible: true subheading: '101' meta: tooltip: 'The percentage of sent emails that were replies, regardless of business hours.' subheadingPercentage: 70.63 headerClass: has-tooltip - field: messages_sent_initial_percent label: '% New Emails Sent' sortable: true visible: true subheading: '29' meta: tooltip: 'The percentage of sent emails that were new emails (i.e. not a reply or a forward) regardless of business hours.' subheadingPercentage: 20.28 headerClass: has-tooltip - field: messages_sent_forwards_percent label: '% Forwards Sent' sortable: true visible: true subheading: '13' meta: tooltip: 'The percentage of sent emails that were emails that were forwards regardless of business hours.' subheadingPercentage: 9.09 headerClass: has-tooltip - field: messages_sent_follow_ups_percent label: '% Follow-Ups Sent' sortable: true visible: true subheading: '0' meta: tooltip: 'The percentage of sent emails that were emails that were follow-ups regardless of business hours.' subheadingPercentage: 0 headerClass: has-tooltip data: - name: c.rosenbaum@timetoreply.com messages_received_count: display: 40 spark: 'Wed 19th Nov': 33 'Thu 20th Nov': 48 'Fri 21st Nov': 57 'Sat 22nd Nov': 0 'Sun 23rd Nov': 1 'Mon 24th Nov': 39 'Tue 25th Nov': 30 'Wed 26th Nov': 39 'Thu 27th Nov': 40 messages_sent_count: display: 34 spark: 'Wed 19th Nov': 21 'Thu 20th Nov': 29 'Fri 21st Nov': 34 'Sat 22nd Nov': 0 'Sun 23rd Nov': 0 'Mon 24th Nov': 25 'Tue 25th Nov': 20 'Wed 26th Nov': 36 'Thu 27th Nov': 34 messages_sent_replies_percent: display: 26 percentage: 76.47 messages_sent_initial_percent: display: 3 percentage: 8.82 messages_sent_forwards_percent: display: 5 percentage: 14.71 messages_sent_follow_ups_percent: display: 0 percentage: 0 - name: c.armstrong@timetoreply.com messages_received_count: display: 38 spark: 'Wed 19th Nov': 52 'Thu 20th Nov': 30 'Fri 21st Nov': 36 'Sat 22nd Nov': 0 'Sun 23rd Nov': 0 'Mon 24th Nov': 54 'Tue 25th Nov': 39 'Wed 26th Nov': 42 'Thu 27th Nov': 38 messages_sent_count: display: 29 spark: 'Wed 19th Nov': 36 'Thu 20th Nov': 19 'Fri 21st Nov': 24 'Sat 22nd Nov': 0 'Sun 23rd Nov': 2 'Mon 24th Nov': 25 'Tue 25th Nov': 20 'Wed 26th Nov': 25 'Thu 27th Nov': 29 messages_sent_replies_percent: display: 23 percentage: 79.31 messages_sent_initial_percent: display: 6 percentage: 20.69 messages_sent_forwards_percent: display: 0 percentage: 0 messages_sent_follow_ups_percent: display: 0 percentage: 0 - name: r.kutch@timetoreply.com messages_received_count: display: 31 spark: 'Wed 19th Nov': 30 'Thu 20th Nov': 35 'Fri 21st Nov': 39 'Sat 22nd Nov': 1 'Sun 23rd Nov': 1 'Mon 24th Nov': 37 'Tue 25th Nov': 40 'Wed 26th Nov': 34 'Thu 27th Nov': 31 messages_sent_count: display: 24 spark: 'Wed 19th Nov': 16 'Thu 20th Nov': 24 'Fri 21st Nov': 25 'Sat 22nd Nov': 0 'Sun 23rd Nov': 0 'Mon 24th Nov': 19 'Tue 25th Nov': 24 'Wed 26th Nov': 24 'Thu 27th Nov': 24 messages_sent_replies_percent: display: 18 percentage: 75 messages_sent_initial_percent: display: 3 percentage: 12.5 messages_sent_forwards_percent: display: 3 percentage: 12.5 messages_sent_follow_ups_percent: display: 0 percentage: 0 - name: g.waelchi@timetoreply.com messages_received_count: display: 36 spark: 'Wed 19th Nov': 37 'Thu 20th Nov': 38 'Fri 21st Nov': 38 'Sat 22nd Nov': 1 'Sun 23rd Nov': 1 'Mon 24th Nov': 50 'Tue 25th Nov': 25 'Wed 26th Nov': 37 'Thu 27th Nov': 36 messages_sent_count: display: 22 spark: 'Wed 19th Nov': 21 'Thu 20th Nov': 19 'Fri 21st Nov': 17 'Sat 22nd Nov': 1 'Sun 23rd Nov': 2 'Mon 24th Nov': 29 'Tue 25th Nov': 12 'Wed 26th Nov': 30 'Thu 27th Nov': 22 messages_sent_replies_percent: display: 14 percentage: 63.64 messages_sent_initial_percent: display: 5 percentage: 22.73 messages_sent_forwards_percent: display: 3 percentage: 13.64 messages_sent_follow_ups_percent: display: 0 percentage: 0 - name: j.auer@timetoreply.com messages_received_count: display: 34 spark: 'Wed 19th Nov': 34 'Thu 20th Nov': 47 'Fri 21st Nov': 41 'Sat 22nd Nov': 2 'Sun 23rd Nov': 5 'Mon 24th Nov': 56 'Tue 25th Nov': 33 'Wed 26th Nov': 43 'Thu 27th Nov': 34 messages_sent_count: display: 18 spark: 'Wed 19th Nov': 23 'Thu 20th Nov': 24 'Fri 21st Nov': 29 'Sat 22nd Nov': 0 'Sun 23rd Nov': 2 'Mon 24th Nov': 33 'Tue 25th Nov': 26 'Wed 26th Nov': 31 'Thu 27th Nov': 18 messages_sent_replies_percent: display: 11 percentage: 61.11 messages_sent_initial_percent: display: 6 percentage: 33.33 messages_sent_forwards_percent: display: 1 percentage: 5.56 messages_sent_follow_ups_percent: display: 0 percentage: 0 - name: h.wilkinson@timetoreply.com messages_received_count: display: 30 spark: 'Wed 19th Nov': 47 'Thu 20th Nov': 46 'Fri 21st Nov': 55 'Sat 22nd Nov': 1 'Sun 23rd Nov': 1 'Mon 24th Nov': 59 'Tue 25th Nov': 54 'Wed 26th Nov': 47 'Thu 27th Nov': 30 messages_sent_count: display: 16 spark: 'Wed 19th Nov': 30 'Thu 20th Nov': 30 'Fri 21st Nov': 34 'Sat 22nd Nov': 0 'Sun 23rd Nov': 1 'Mon 24th Nov': 35 'Tue 25th Nov': 25 'Wed 26th Nov': 25 'Thu 27th Nov': 16 messages_sent_replies_percent: display: 9 percentage: 56.25 messages_sent_initial_percent: display: 6 percentage: 37.5 messages_sent_forwards_percent: display: 1 percentage: 6.25 messages_sent_follow_ups_percent: display: 0 percentage: 0 - name: us-support@timetoreply.com messages_received_count: display: 1 spark: 'Wed 19th Nov': 0 'Thu 20th Nov': 5 'Fri 21st Nov': 2 'Sat 22nd Nov': 0 'Sun 23rd Nov': 0 'Mon 24th Nov': 4 'Tue 25th Nov': 5 'Wed 26th Nov': 1 'Thu 27th Nov': 1 messages_sent_count: display: 0 spark: 'Wed 19th Nov': 0 'Thu 20th Nov': 0 'Fri 21st Nov': 0 'Sat 22nd Nov': 0 'Sun 23rd Nov': 0 'Mon 24th Nov': 0 'Tue 25th Nov': 0 'Wed 26th Nov': 0 'Thu 27th Nov': 0 messages_sent_replies_percent: display: 0 percentage: 0 messages_sent_initial_percent: display: 0 percentage: 0 messages_sent_forwards_percent: display: 0 percentage: 0 messages_sent_follow_ups_percent: display: 0 percentage: 0 - name: eu-support@timetoreply.com messages_received_count: display: 9 spark: 'Wed 19th Nov': 13 'Thu 20th Nov': 5 'Fri 21st Nov': 13 'Sat 22nd Nov': 0 'Sun 23rd Nov': 0 'Mon 24th Nov': 4 'Tue 25th Nov': 7 'Wed 26th Nov': 13 'Thu 27th Nov': 9 messages_sent_count: display: 0 spark: 'Wed 19th Nov': 0 'Thu 20th Nov': 0 'Fri 21st Nov': 0 'Sat 22nd Nov': 0 'Sun 23rd Nov': 0 'Mon 24th Nov': 0 'Tue 25th Nov': 0 'Wed 26th Nov': 0 'Thu 27th Nov': 0 messages_sent_replies_percent: display: 0 percentage: 0 messages_sent_initial_percent: display: 0 percentage: 0 messages_sent_forwards_percent: display: 0 percentage: 0 messages_sent_follow_ups_percent: display: 0 percentage: 0 default_sort: - messages_sent_count - desc default_sort_direction: desc loading: false per_page: 15 total: 8 page: 1 activity: columns: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: first_activity label: 'Time of First Activity' sortable: true visible: true subheading: null meta: tooltip: "The time that the first email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)" headerClass: has-tooltip - field: last_activity label: 'Time of Last Activity' sortable: true visible: true subheading: null meta: tooltip: "The time that the last email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)" headerClass: has-tooltip - field: in_business_hours label: 'Sent Within Business Hours' sortable: true visible: true subheading: null meta: tooltip: "The total number of emails that were sent during business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)" subheadingPercentage: 0 headerClass: has-tooltip - field: out_business_hours label: 'Sent Outside Business Hours' sortable: true visible: true subheading: null meta: tooltip: "The total number of emails that were sent outside business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)" subheadingPercentage: 0 headerClass: has-tooltip - field: received_per_hour label: 'Average Emails Received Per Hour' sortable: true visible: true subheading: '7.71' meta: tooltip: 'The average number of emails that were received by the mailbox per hour (ignoring business hours) for the date you are viewing the report.' headerClass: has-tooltip - field: sent_per_hour label: 'Average Emails Sent Per Hour' sortable: true visible: true subheading: '5.96' meta: tooltip: 'The average number of emails that were sent by the mailbox per hour (ignoring business hours) for the date you are viewing the report.' headerClass: has-tooltip data: - name: c.armstrong@timetoreply.com first_activity: '11:00:59' last_activity: '20:04:30' in_business_hours: display: 22 percentage: 75.86 out_business_hours: display: 7 percentage: 24.14 received_per_hour: '1.58' sent_per_hour: '1.21' - name: c.rosenbaum@timetoreply.com first_activity: '11:24:07' last_activity: '21:42:10' in_business_hours: display: 20 percentage: 58.82 out_business_hours: display: 14 percentage: 41.18 received_per_hour: '1.67' sent_per_hour: '1.42' - name: h.wilkinson@timetoreply.com first_activity: '11:24:13' last_activity: '18:31:08' in_business_hours: display: 10 percentage: 62.5 out_business_hours: display: 6 percentage: 37.5 received_per_hour: '1.25' sent_per_hour: '0.67' - name: j.auer@timetoreply.com first_activity: '11:53:35' last_activity: '18:48:41' in_business_hours: display: 15 percentage: 83.33 out_business_hours: display: 3 percentage: 16.67 received_per_hour: '1.42' sent_per_hour: '0.75' - name: r.kutch@timetoreply.com first_activity: '12:35:26' last_activity: '20:09:43' in_business_hours: display: 14 percentage: 58.33 out_business_hours: display: 10 percentage: 41.67 received_per_hour: '1.29' sent_per_hour: '1' - name: g.waelchi@timetoreply.com first_activity: '13:09:49' last_activity: '19:58:57' in_business_hours: display: 11 percentage: 50 out_business_hours: display: 11 percentage: 50 received_per_hour: '1.5' sent_per_hour: '0.92' - name: us-support@timetoreply.com first_activity: N/A last_activity: N/A in_business_hours: display: 0 percentage: 0 out_business_hours: display: 0 percentage: 0 received_per_hour: '0.04' sent_per_hour: '0' - name: eu-support@timetoreply.com first_activity: N/A last_activity: N/A in_business_hours: display: 0 percentage: 0 out_business_hours: display: 0 percentage: 0 received_per_hour: '0.38' sent_per_hour: '0' default_sort: - first_activity - asc default_sort_direction: desc loading: false per_page: 15 total: 8 page: 1 conversations: columns: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: threads_count label: Conversations sortable: true visible: true subheading: '131' meta: tooltip: 'The total number of conversations (or email threads) that each mailbox was part of for the date range you are viewing. A conversation is a group of emails received and sent that all form part of the same thread.' headerClass: has-tooltip - field: threads_inbound label: 'Inbound Conversations' sortable: true visible: true subheading: '96' meta: tooltip: 'The number of conversations that were started by someone outside of your company, i.e. the first email in the conversation was from someone outside of your company.' subheadingPercentage: 73.28 headerClass: has-tooltip - field: threads_outbound label: 'Outbound Conversations' sortable: true visible: true subheading: '27' meta: tooltip: 'The number of conversations that were started by someone in your company, i.e. the first email in the conversation was from someone inside of your company to someone external to your company.' subheadingPercentage: 20.61 headerClass: has-tooltip - field: threads_internal label: 'Internal Conversations' sortable: true visible: true subheading: '8' meta: tooltip: 'The number of conversations where all participants have been in your company.' subheadingPercentage: 6.11 headerClass: has-tooltip - field: threads_await_agent label: 'Conversations waiting for a reply' sortable: true visible: true subheading: '66' meta: tooltip: 'The last email was from someone external, so the ball''s in your court to reply. For better accuracy, this should be used in conjunction with our "close conversations" function that allows you to mark conversations that have been completed or no longer require a reply as "closed".' subheadingPercentage: 50.38 headerClass: has-tooltip cellClass: has-background-white-ter - field: threads_closed label: 'Conversations closed' sortable: true visible: true subheading: '15' meta: tooltip: 'The number of conversations that the mailbox that you are viewing has been part of that have been marked as "closed" using our "close conversations" functionality. You can find this under TOOLS > SETTINGS > COMPANY > CLOSE CONVERSATION SETTINGS' subheadingPercentage: 11.45 headerClass: has-tooltip cellClass: has-background-white-ter data: - name: c.armstrong@timetoreply.com threads_count: 30 threads_inbound: display: 20 percentage: 66.67 threads_outbound: display: 6 percentage: 20 threads_internal: display: 4 percentage: 13.33 threads_await_agent: display: 13 percentage: 43.33 threads_closed: display: 3 percentage: 10 - name: c.rosenbaum@timetoreply.com threads_count: 29 threads_inbound: display: 22 percentage: 75.86 threads_outbound: display: 3 percentage: 10.34 threads_internal: display: 4 percentage: 13.79 threads_await_agent: display: 9 percentage: 31.03 threads_closed: display: 7 percentage: 24.14 - name: g.waelchi@timetoreply.com threads_count: 26 threads_inbound: display: 13 percentage: 50 threads_outbound: display: 7 percentage: 26.92 threads_internal: display: 6 percentage: 23.08 threads_await_agent: display: 9 percentage: 34.62 threads_closed: display: 4 percentage: 15.38 - name: h.wilkinson@timetoreply.com threads_count: 25 threads_inbound: display: 14 percentage: 56 threads_outbound: display: 6 percentage: 24 threads_internal: display: 5 percentage: 20 threads_await_agent: display: 12 percentage: 48 threads_closed: display: 4 percentage: 16 - name: j.auer@timetoreply.com threads_count: 25 threads_inbound: display: 12 percentage: 48 threads_outbound: display: 7 percentage: 28 threads_internal: display: 6 percentage: 24 threads_await_agent: display: 10 percentage: 40 threads_closed: display: 4 percentage: 16 - name: r.kutch@timetoreply.com threads_count: 25 threads_inbound: display: 16 percentage: 64 threads_outbound: display: 3 percentage: 12 threads_internal: display: 6 percentage: 24 threads_await_agent: display: 10 percentage: 40 threads_closed: display: 3 percentage: 12 - name: eu-support@timetoreply.com threads_count: 9 threads_inbound: display: 9 percentage: 100 threads_outbound: display: 0 percentage: 0 threads_internal: display: 0 percentage: 0 threads_await_agent: display: 5 percentage: 55.56 threads_closed: display: 0 percentage: 0 - name: us-support@timetoreply.com threads_count: 1 threads_inbound: display: 1 percentage: 100 threads_outbound: display: 0 percentage: 0 threads_internal: display: 0 percentage: 0 threads_await_agent: display: 1 percentage: 100 threads_closed: display: 0 percentage: 0 default_sort: - threads_count - desc default_sort_direction: desc loading: false per_page: 15 total: 8 page: 1 average_reply_times: columns: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: initialTTR7Days label: '7 day avg. First Reply Time' centered: true sortable: true visible: true subheading: '2h:8m' meta: tooltip: 'This is your average First Reply time for the last 7 days prior to the date you have selected for the report.' headerClass: has-tooltip - field: initialTTR label: 'Current avg. First Reply Time' centered: true sortable: true visible: true subheading: '2h:8m' meta: hasComparison: true tooltip: 'The average First Reply Time is the average time it takes to reply to the first email in a new email conversation. It only looks at the first reply that goes back to the conversation starter, the first "from". This average takes business hours into account and only calculates the time that has elapsed during business hours when calculating the average.' headerClass: has-tooltip - field: overallTTR7Days label: '7 days avg. Overall Reply Time' centered: true sortable: true visible: true subheading: '2h:39m' meta: tooltip: 'This is your average overall reply time for the last 7 days prior to the date you have selected for this report.' headerClass: has-tooltip - field: overallTTR label: 'Current avg. Overall Reply Time' centered: true sortable: true visible: true subheading: '2h:39m' meta: hasComparison: true tooltip: 'The average Overall Reply Time is the average time it takes to reply to any email. First and all subsequent replies are included in the avg. Overall Reply Time. This average takes business hours into account, and only calculates the time that has elapsed during business hours when calculating the average.' headerClass: has-tooltip data: - name: g.waelchi@timetoreply.com initialTTR7Days: '1h:35m' initialTTR: display: '23m:33s' comparison: value: '1h:35m' improved: true separatedColumns: true overallTTR7Days: '1h:43m' overallTTR: display: '3h:47m' comparison: value: '1h:43m' improved: false separatedColumns: true - name: j.auer@timetoreply.com initialTTR7Days: '1h:24m' initialTTR: display: '42m:30s' comparison: value: '1h:24m' improved: true separatedColumns: true overallTTR7Days: '2h:34m' overallTTR: display: '3h:15m' comparison: value: '2h:34m' improved: false separatedColumns: true - name: c.armstrong@timetoreply.com initialTTR7Days: '1h:47m' initialTTR: display: '2h:12m' comparison: value: '1h:47m' improved: false separatedColumns: true overallTTR7Days: '1h:18m' overallTTR: display: '2h:38m' comparison: value: '1h:18m' improved: false separatedColumns: true - name: r.kutch@timetoreply.com initialTTR7Days: '1h:24m' initialTTR: display: '2h:26m' comparison: value: '1h:24m' improved: false separatedColumns: true overallTTR7Days: '1h:33m' overallTTR: display: '1h:8m' comparison: value: '1h:33m' improved: true separatedColumns: true - name: h.wilkinson@timetoreply.com initialTTR7Days: '1h:30m' initialTTR: display: '2h:55m' comparison: value: '1h:30m' improved: false separatedColumns: true overallTTR7Days: '1h:45m' overallTTR: display: '3h:46m' comparison: value: '1h:45m' improved: false separatedColumns: true - name: c.rosenbaum@timetoreply.com initialTTR7Days: '1h:33m' initialTTR: display: '3h:8m' comparison: value: '1h:33m' improved: false separatedColumns: true overallTTR7Days: '1h:12m' overallTTR: display: '2h:27m' comparison: value: '1h:12m' improved: false separatedColumns: true - name: us-support@timetoreply.com initialTTR7Days: N/A initialTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true overallTTR7Days: N/A overallTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true - name: eu-support@timetoreply.com initialTTR7Days: N/A initialTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true overallTTR7Days: N/A overallTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true default_sort: - initialTTR - asc default_sort_direction: asc loading: false per_page: 15 total: 8 page: 1 responsiveness: columns: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: replies_count label: 'Replies Sent' sortable: true visible: true subheading: '101' meta: tooltip: 'The total replies that were sent (used to calculate reply times), regardless of business hours.' headerClass: has-tooltip - field: replies_under_1800 label: 'Replies under 30m:0s' sortable: true visible: true subheading: '71.29' meta: tooltip: 'Percentage of replies that happened in under 30m:0s (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip - field: replies_under_3600 label: 'Replies under 1h:0m' sortable: true visible: true subheading: '75.25' meta: tooltip: 'Percentage of replies that happened in under 1h:0m (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip - field: replies_under_7200 label: 'Replies under 2h:0m' sortable: true visible: true subheading: '80.2' meta: tooltip: 'Percentage of replies that happened in under 2h:0m (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip - field: replies_under_14400 label: 'Replies under 4h:0m' sortable: true visible: true subheading: '84.16' meta: tooltip: 'Percentage of replies that happened in under 4h:0m (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip data: - name: g.waelchi@timetoreply.com replies_count: 14 replies_under_1800: display: 12 percentage: 85.71 replies_under_3600: display: 12 percentage: 85.71 replies_under_7200: display: 12 percentage: 85.71 replies_under_14400: display: 12 percentage: 85.71 - name: j.auer@timetoreply.com replies_count: 11 replies_under_1800: display: 8 percentage: 72.73 replies_under_3600: display: 9 percentage: 81.82 replies_under_7200: display: 10 percentage: 90.91 replies_under_14400: display: 10 percentage: 90.91 - name: c.armstrong@timetoreply.com replies_count: 23 replies_under_1800: display: 17 percentage: 73.91 replies_under_3600: display: 18 percentage: 78.26 replies_under_7200: display: 18 percentage: 78.26 replies_under_14400: display: 19 percentage: 82.61 - name: c.rosenbaum@timetoreply.com replies_count: 26 replies_under_1800: display: 18 percentage: 69.23 replies_under_3600: display: 19 percentage: 73.08 replies_under_7200: display: 20 percentage: 76.92 replies_under_14400: display: 21 percentage: 80.77 - name: r.kutch@timetoreply.com replies_count: 18 replies_under_1800: display: 11 percentage: 61.11 replies_under_3600: display: 12 percentage: 66.67 replies_under_7200: display: 14 percentage: 77.78 replies_under_14400: display: 16 percentage: 88.89 - name: h.wilkinson@timetoreply.com replies_count: 9 replies_under_1800: display: 6 percentage: 66.67 replies_under_3600: display: 6 percentage: 66.67 replies_under_7200: display: 7 percentage: 77.78 replies_under_14400: display: 7 percentage: 77.78 - name: us-support@timetoreply.com replies_count: 0 replies_under_1800: display: 0 percentage: 0 replies_under_3600: display: 0 percentage: 0 replies_under_7200: display: 0 percentage: 0 replies_under_14400: display: 0 percentage: 0 - name: eu-support@timetoreply.com replies_count: 0 replies_under_1800: display: 0 percentage: 0 replies_under_3600: display: 0 percentage: 0 replies_under_7200: display: 0 percentage: 0 replies_under_14400: display: 0 percentage: 0 default_sort: - replies_under_3600 - desc default_sort_direction: desc loading: false per_page: 15 total: 8 page: 1 stats: threads: total: 131 internal: 8 inbound: 96 outbound: 27 sent_internally: 0 await_customer: 0 await_agent: 66 closed: 15 have_replies: 0 have_replies_from_agents: 81 have_no_replies_from_agents: 50 completionRatio: ratio: 67.71 numerator: 65 denominator: 96 handledRate: rate: 11.45 numerator: 15 denominator: 131 top_labels: '' messages_per_conversations_avg: 2.5 messages_sent_per_conversations_avg: 1.1 messages_received_per_conversations_avg: 1.4 labels: total: 0 list: [] messages: count: 297 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 185 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 1 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 13 '10:00': 18 '11:00': 16 '12:00': 28 '13:00': 21 '14:00': 25 '15:00': 17 '16:00': 28 '17:00': 15 '18:00': 2 '19:00': 0 '20:00': 1 '21:00': 0 '22:00': 0 '23:00': 0 avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 143 initial: 29 replies: 101 forward: 13 follow_up: 0 initial_replies: 65 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 10 '10:00': 6 '11:00': 14 '12:00': 28 '13:00': 12 '14:00': 22 '15:00': 15 '16:00': 23 '17:00': 10 '18:00': 2 '19:00': 1 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 overallTTR: friendly: '2h:39m' raw: 9561 friendly_no_business: '8h:14m' raw_no_business: 29653 deviation_friendly: '16m:23s' deviation_raw: 983 deviation_friendly_no_business: '14m:8s' deviation_raw_no_business: 848 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '25m:23s' median_raw_no_business: 1523 consistency_score: 0.04% consistency_score_no_business: 44.32% percentileRanks: - count: 72 key: '30m:0s' value: 71.29 - count: 76 key: '1h:0m' value: 75.25 - count: 81 key: '2h:0m' value: 80.2 - count: 85 key: '4h:0m' value: 84.16 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 101 initialTTR: friendly: '2h:8m' raw: 7723 friendly_no_business: '2h:36m' raw_no_business: 9405 deviation_friendly: '10m:58s' deviation_raw: 658 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '21m:21s' median_raw: 1281 median_friendly_no_business: '22m:16s' median_raw_no_business: 1336 consistency_score: 48.63% consistency_score_no_business: 53.44% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 65 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 dailyStats: [] type: stats page: 1 total: 8 properties: email_volumes: type: object properties: columns: type: array example: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: messages_received_count label: 'Emails Received' sortable: true visible: true subheading: '185' meta: hasSpark: true tooltip: 'The total number of emails received for this period, regardless of business hours.' headerClass: has-tooltip - field: messages_sent_count label: 'Emails Sent' sortable: true visible: true subheading: '143' meta: hasSpark: true tooltip: 'The total number of emails sent for the period regardless of business hours.' headerClass: has-tooltip - field: messages_sent_replies_percent label: '% Replies Sent' sortable: true visible: true subheading: '101' meta: tooltip: 'The percentage of sent emails that were replies, regardless of business hours.' subheadingPercentage: 70.63 headerClass: has-tooltip - field: messages_sent_initial_percent label: '% New Emails Sent' sortable: true visible: true subheading: '29' meta: tooltip: 'The percentage of sent emails that were new emails (i.e. not a reply or a forward) regardless of business hours.' subheadingPercentage: 20.28 headerClass: has-tooltip - field: messages_sent_forwards_percent label: '% Forwards Sent' sortable: true visible: true subheading: '13' meta: tooltip: 'The percentage of sent emails that were emails that were forwards regardless of business hours.' subheadingPercentage: 9.09 headerClass: has-tooltip - field: messages_sent_follow_ups_percent label: '% Follow-Ups Sent' sortable: true visible: true subheading: '0' meta: tooltip: 'The percentage of sent emails that were emails that were follow-ups regardless of business hours.' subheadingPercentage: 0 headerClass: has-tooltip items: type: object properties: field: type: string example: name label: type: string example: Mailbox sortable: type: boolean example: true visible: type: boolean example: true subheading: type: string example: 'Overall:' meta: type: object properties: hasEmails: type: boolean example: true tooltip: type: string example: "These are the email accounts you're currently tracking." headerClass: type: string example: has-tooltip data: type: array example: - name: c.rosenbaum@timetoreply.com messages_received_count: display: 40 spark: 'Wed 19th Nov': 33 'Thu 20th Nov': 48 'Fri 21st Nov': 57 'Sat 22nd Nov': 0 'Sun 23rd Nov': 1 'Mon 24th Nov': 39 'Tue 25th Nov': 30 'Wed 26th Nov': 39 'Thu 27th Nov': 40 messages_sent_count: display: 34 spark: 'Wed 19th Nov': 21 'Thu 20th Nov': 29 'Fri 21st Nov': 34 'Sat 22nd Nov': 0 'Sun 23rd Nov': 0 'Mon 24th Nov': 25 'Tue 25th Nov': 20 'Wed 26th Nov': 36 'Thu 27th Nov': 34 messages_sent_replies_percent: display: 26 percentage: 76.47 messages_sent_initial_percent: display: 3 percentage: 8.82 messages_sent_forwards_percent: display: 5 percentage: 14.71 messages_sent_follow_ups_percent: display: 0 percentage: 0 - name: c.armstrong@timetoreply.com messages_received_count: display: 38 spark: 'Wed 19th Nov': 52 'Thu 20th Nov': 30 'Fri 21st Nov': 36 'Sat 22nd Nov': 0 'Sun 23rd Nov': 0 'Mon 24th Nov': 54 'Tue 25th Nov': 39 'Wed 26th Nov': 42 'Thu 27th Nov': 38 messages_sent_count: display: 29 spark: 'Wed 19th Nov': 36 'Thu 20th Nov': 19 'Fri 21st Nov': 24 'Sat 22nd Nov': 0 'Sun 23rd Nov': 2 'Mon 24th Nov': 25 'Tue 25th Nov': 20 'Wed 26th Nov': 25 'Thu 27th Nov': 29 messages_sent_replies_percent: display: 23 percentage: 79.31 messages_sent_initial_percent: display: 6 percentage: 20.69 messages_sent_forwards_percent: display: 0 percentage: 0 messages_sent_follow_ups_percent: display: 0 percentage: 0 - name: r.kutch@timetoreply.com messages_received_count: display: 31 spark: 'Wed 19th Nov': 30 'Thu 20th Nov': 35 'Fri 21st Nov': 39 'Sat 22nd Nov': 1 'Sun 23rd Nov': 1 'Mon 24th Nov': 37 'Tue 25th Nov': 40 'Wed 26th Nov': 34 'Thu 27th Nov': 31 messages_sent_count: display: 24 spark: 'Wed 19th Nov': 16 'Thu 20th Nov': 24 'Fri 21st Nov': 25 'Sat 22nd Nov': 0 'Sun 23rd Nov': 0 'Mon 24th Nov': 19 'Tue 25th Nov': 24 'Wed 26th Nov': 24 'Thu 27th Nov': 24 messages_sent_replies_percent: display: 18 percentage: 75 messages_sent_initial_percent: display: 3 percentage: 12.5 messages_sent_forwards_percent: display: 3 percentage: 12.5 messages_sent_follow_ups_percent: display: 0 percentage: 0 - name: g.waelchi@timetoreply.com messages_received_count: display: 36 spark: 'Wed 19th Nov': 37 'Thu 20th Nov': 38 'Fri 21st Nov': 38 'Sat 22nd Nov': 1 'Sun 23rd Nov': 1 'Mon 24th Nov': 50 'Tue 25th Nov': 25 'Wed 26th Nov': 37 'Thu 27th Nov': 36 messages_sent_count: display: 22 spark: 'Wed 19th Nov': 21 'Thu 20th Nov': 19 'Fri 21st Nov': 17 'Sat 22nd Nov': 1 'Sun 23rd Nov': 2 'Mon 24th Nov': 29 'Tue 25th Nov': 12 'Wed 26th Nov': 30 'Thu 27th Nov': 22 messages_sent_replies_percent: display: 14 percentage: 63.64 messages_sent_initial_percent: display: 5 percentage: 22.73 messages_sent_forwards_percent: display: 3 percentage: 13.64 messages_sent_follow_ups_percent: display: 0 percentage: 0 - name: j.auer@timetoreply.com messages_received_count: display: 34 spark: 'Wed 19th Nov': 34 'Thu 20th Nov': 47 'Fri 21st Nov': 41 'Sat 22nd Nov': 2 'Sun 23rd Nov': 5 'Mon 24th Nov': 56 'Tue 25th Nov': 33 'Wed 26th Nov': 43 'Thu 27th Nov': 34 messages_sent_count: display: 18 spark: 'Wed 19th Nov': 23 'Thu 20th Nov': 24 'Fri 21st Nov': 29 'Sat 22nd Nov': 0 'Sun 23rd Nov': 2 'Mon 24th Nov': 33 'Tue 25th Nov': 26 'Wed 26th Nov': 31 'Thu 27th Nov': 18 messages_sent_replies_percent: display: 11 percentage: 61.11 messages_sent_initial_percent: display: 6 percentage: 33.33 messages_sent_forwards_percent: display: 1 percentage: 5.56 messages_sent_follow_ups_percent: display: 0 percentage: 0 - name: h.wilkinson@timetoreply.com messages_received_count: display: 30 spark: 'Wed 19th Nov': 47 'Thu 20th Nov': 46 'Fri 21st Nov': 55 'Sat 22nd Nov': 1 'Sun 23rd Nov': 1 'Mon 24th Nov': 59 'Tue 25th Nov': 54 'Wed 26th Nov': 47 'Thu 27th Nov': 30 messages_sent_count: display: 16 spark: 'Wed 19th Nov': 30 'Thu 20th Nov': 30 'Fri 21st Nov': 34 'Sat 22nd Nov': 0 'Sun 23rd Nov': 1 'Mon 24th Nov': 35 'Tue 25th Nov': 25 'Wed 26th Nov': 25 'Thu 27th Nov': 16 messages_sent_replies_percent: display: 9 percentage: 56.25 messages_sent_initial_percent: display: 6 percentage: 37.5 messages_sent_forwards_percent: display: 1 percentage: 6.25 messages_sent_follow_ups_percent: display: 0 percentage: 0 - name: us-support@timetoreply.com messages_received_count: display: 1 spark: 'Wed 19th Nov': 0 'Thu 20th Nov': 5 'Fri 21st Nov': 2 'Sat 22nd Nov': 0 'Sun 23rd Nov': 0 'Mon 24th Nov': 4 'Tue 25th Nov': 5 'Wed 26th Nov': 1 'Thu 27th Nov': 1 messages_sent_count: display: 0 spark: 'Wed 19th Nov': 0 'Thu 20th Nov': 0 'Fri 21st Nov': 0 'Sat 22nd Nov': 0 'Sun 23rd Nov': 0 'Mon 24th Nov': 0 'Tue 25th Nov': 0 'Wed 26th Nov': 0 'Thu 27th Nov': 0 messages_sent_replies_percent: display: 0 percentage: 0 messages_sent_initial_percent: display: 0 percentage: 0 messages_sent_forwards_percent: display: 0 percentage: 0 messages_sent_follow_ups_percent: display: 0 percentage: 0 - name: eu-support@timetoreply.com messages_received_count: display: 9 spark: 'Wed 19th Nov': 13 'Thu 20th Nov': 5 'Fri 21st Nov': 13 'Sat 22nd Nov': 0 'Sun 23rd Nov': 0 'Mon 24th Nov': 4 'Tue 25th Nov': 7 'Wed 26th Nov': 13 'Thu 27th Nov': 9 messages_sent_count: display: 0 spark: 'Wed 19th Nov': 0 'Thu 20th Nov': 0 'Fri 21st Nov': 0 'Sat 22nd Nov': 0 'Sun 23rd Nov': 0 'Mon 24th Nov': 0 'Tue 25th Nov': 0 'Wed 26th Nov': 0 'Thu 27th Nov': 0 messages_sent_replies_percent: display: 0 percentage: 0 messages_sent_initial_percent: display: 0 percentage: 0 messages_sent_forwards_percent: display: 0 percentage: 0 messages_sent_follow_ups_percent: display: 0 percentage: 0 items: type: object properties: name: type: string example: c.rosenbaum@timetoreply.com messages_received_count: type: object properties: display: type: integer example: 40 spark: type: object properties: 'Wed 19th Nov': type: integer example: 33 'Thu 20th Nov': type: integer example: 48 'Fri 21st Nov': type: integer example: 57 'Sat 22nd Nov': type: integer example: 0 'Sun 23rd Nov': type: integer example: 1 'Mon 24th Nov': type: integer example: 39 'Tue 25th Nov': type: integer example: 30 'Wed 26th Nov': type: integer example: 39 'Thu 27th Nov': type: integer example: 40 messages_sent_count: type: object properties: display: type: integer example: 34 spark: type: object properties: 'Wed 19th Nov': type: integer example: 21 'Thu 20th Nov': type: integer example: 29 'Fri 21st Nov': type: integer example: 34 'Sat 22nd Nov': type: integer example: 0 'Sun 23rd Nov': type: integer example: 0 'Mon 24th Nov': type: integer example: 25 'Tue 25th Nov': type: integer example: 20 'Wed 26th Nov': type: integer example: 36 'Thu 27th Nov': type: integer example: 34 messages_sent_replies_percent: type: object properties: display: type: integer example: 26 percentage: type: number example: 76.47 messages_sent_initial_percent: type: object properties: display: type: integer example: 3 percentage: type: number example: 8.82 messages_sent_forwards_percent: type: object properties: display: type: integer example: 5 percentage: type: number example: 14.71 messages_sent_follow_ups_percent: type: object properties: display: type: integer example: 0 percentage: type: integer example: 0 default_sort: type: array example: - messages_sent_count - desc items: type: string default_sort_direction: type: string example: desc loading: type: boolean example: false per_page: type: integer example: 15 total: type: integer example: 8 page: type: integer example: 1 activity: type: object properties: columns: type: array example: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: first_activity label: 'Time of First Activity' sortable: true visible: true subheading: null meta: tooltip: "The time that the first email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)" headerClass: has-tooltip - field: last_activity label: 'Time of Last Activity' sortable: true visible: true subheading: null meta: tooltip: "The time that the last email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)" headerClass: has-tooltip - field: in_business_hours label: 'Sent Within Business Hours' sortable: true visible: true subheading: null meta: tooltip: "The total number of emails that were sent during business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)" subheadingPercentage: 0 headerClass: has-tooltip - field: out_business_hours label: 'Sent Outside Business Hours' sortable: true visible: true subheading: null meta: tooltip: "The total number of emails that were sent outside business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)" subheadingPercentage: 0 headerClass: has-tooltip - field: received_per_hour label: 'Average Emails Received Per Hour' sortable: true visible: true subheading: '7.71' meta: tooltip: 'The average number of emails that were received by the mailbox per hour (ignoring business hours) for the date you are viewing the report.' headerClass: has-tooltip - field: sent_per_hour label: 'Average Emails Sent Per Hour' sortable: true visible: true subheading: '5.96' meta: tooltip: 'The average number of emails that were sent by the mailbox per hour (ignoring business hours) for the date you are viewing the report.' headerClass: has-tooltip items: type: object properties: field: type: string example: name label: type: string example: Mailbox sortable: type: boolean example: true visible: type: boolean example: true subheading: type: string example: 'Overall:' meta: type: object properties: hasEmails: type: boolean example: true tooltip: type: string example: "These are the email accounts you're currently tracking." headerClass: type: string example: has-tooltip data: type: array example: - name: c.armstrong@timetoreply.com first_activity: '11:00:59' last_activity: '20:04:30' in_business_hours: display: 22 percentage: 75.86 out_business_hours: display: 7 percentage: 24.14 received_per_hour: '1.58' sent_per_hour: '1.21' - name: c.rosenbaum@timetoreply.com first_activity: '11:24:07' last_activity: '21:42:10' in_business_hours: display: 20 percentage: 58.82 out_business_hours: display: 14 percentage: 41.18 received_per_hour: '1.67' sent_per_hour: '1.42' - name: h.wilkinson@timetoreply.com first_activity: '11:24:13' last_activity: '18:31:08' in_business_hours: display: 10 percentage: 62.5 out_business_hours: display: 6 percentage: 37.5 received_per_hour: '1.25' sent_per_hour: '0.67' - name: j.auer@timetoreply.com first_activity: '11:53:35' last_activity: '18:48:41' in_business_hours: display: 15 percentage: 83.33 out_business_hours: display: 3 percentage: 16.67 received_per_hour: '1.42' sent_per_hour: '0.75' - name: r.kutch@timetoreply.com first_activity: '12:35:26' last_activity: '20:09:43' in_business_hours: display: 14 percentage: 58.33 out_business_hours: display: 10 percentage: 41.67 received_per_hour: '1.29' sent_per_hour: '1' - name: g.waelchi@timetoreply.com first_activity: '13:09:49' last_activity: '19:58:57' in_business_hours: display: 11 percentage: 50 out_business_hours: display: 11 percentage: 50 received_per_hour: '1.5' sent_per_hour: '0.92' - name: us-support@timetoreply.com first_activity: N/A last_activity: N/A in_business_hours: display: 0 percentage: 0 out_business_hours: display: 0 percentage: 0 received_per_hour: '0.04' sent_per_hour: '0' - name: eu-support@timetoreply.com first_activity: N/A last_activity: N/A in_business_hours: display: 0 percentage: 0 out_business_hours: display: 0 percentage: 0 received_per_hour: '0.38' sent_per_hour: '0' items: type: object properties: name: type: string example: c.armstrong@timetoreply.com first_activity: type: string example: '11:00:59' last_activity: type: string example: '20:04:30' in_business_hours: type: object properties: display: type: integer example: 22 percentage: type: number example: 75.86 out_business_hours: type: object properties: display: type: integer example: 7 percentage: type: number example: 24.14 received_per_hour: type: string example: '1.58' sent_per_hour: type: string example: '1.21' default_sort: type: array example: - first_activity - asc items: type: string default_sort_direction: type: string example: desc loading: type: boolean example: false per_page: type: integer example: 15 total: type: integer example: 8 page: type: integer example: 1 conversations: type: object properties: columns: type: array example: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: threads_count label: Conversations sortable: true visible: true subheading: '131' meta: tooltip: 'The total number of conversations (or email threads) that each mailbox was part of for the date range you are viewing. A conversation is a group of emails received and sent that all form part of the same thread.' headerClass: has-tooltip - field: threads_inbound label: 'Inbound Conversations' sortable: true visible: true subheading: '96' meta: tooltip: 'The number of conversations that were started by someone outside of your company, i.e. the first email in the conversation was from someone outside of your company.' subheadingPercentage: 73.28 headerClass: has-tooltip - field: threads_outbound label: 'Outbound Conversations' sortable: true visible: true subheading: '27' meta: tooltip: 'The number of conversations that were started by someone in your company, i.e. the first email in the conversation was from someone inside of your company to someone external to your company.' subheadingPercentage: 20.61 headerClass: has-tooltip - field: threads_internal label: 'Internal Conversations' sortable: true visible: true subheading: '8' meta: tooltip: 'The number of conversations where all participants have been in your company.' subheadingPercentage: 6.11 headerClass: has-tooltip - field: threads_await_agent label: 'Conversations waiting for a reply' sortable: true visible: true subheading: '66' meta: tooltip: 'The last email was from someone external, so the ball''s in your court to reply. For better accuracy, this should be used in conjunction with our "close conversations" function that allows you to mark conversations that have been completed or no longer require a reply as "closed".' subheadingPercentage: 50.38 headerClass: has-tooltip cellClass: has-background-white-ter - field: threads_closed label: 'Conversations closed' sortable: true visible: true subheading: '15' meta: tooltip: 'The number of conversations that the mailbox that you are viewing has been part of that have been marked as "closed" using our "close conversations" functionality. You can find this under TOOLS > SETTINGS > COMPANY > CLOSE CONVERSATION SETTINGS' subheadingPercentage: 11.45 headerClass: has-tooltip cellClass: has-background-white-ter items: type: object properties: field: type: string example: name label: type: string example: Mailbox sortable: type: boolean example: true visible: type: boolean example: true subheading: type: string example: 'Overall:' meta: type: object properties: hasEmails: type: boolean example: true tooltip: type: string example: "These are the email accounts you're currently tracking." headerClass: type: string example: has-tooltip data: type: array example: - name: c.armstrong@timetoreply.com threads_count: 30 threads_inbound: display: 20 percentage: 66.67 threads_outbound: display: 6 percentage: 20 threads_internal: display: 4 percentage: 13.33 threads_await_agent: display: 13 percentage: 43.33 threads_closed: display: 3 percentage: 10 - name: c.rosenbaum@timetoreply.com threads_count: 29 threads_inbound: display: 22 percentage: 75.86 threads_outbound: display: 3 percentage: 10.34 threads_internal: display: 4 percentage: 13.79 threads_await_agent: display: 9 percentage: 31.03 threads_closed: display: 7 percentage: 24.14 - name: g.waelchi@timetoreply.com threads_count: 26 threads_inbound: display: 13 percentage: 50 threads_outbound: display: 7 percentage: 26.92 threads_internal: display: 6 percentage: 23.08 threads_await_agent: display: 9 percentage: 34.62 threads_closed: display: 4 percentage: 15.38 - name: h.wilkinson@timetoreply.com threads_count: 25 threads_inbound: display: 14 percentage: 56 threads_outbound: display: 6 percentage: 24 threads_internal: display: 5 percentage: 20 threads_await_agent: display: 12 percentage: 48 threads_closed: display: 4 percentage: 16 - name: j.auer@timetoreply.com threads_count: 25 threads_inbound: display: 12 percentage: 48 threads_outbound: display: 7 percentage: 28 threads_internal: display: 6 percentage: 24 threads_await_agent: display: 10 percentage: 40 threads_closed: display: 4 percentage: 16 - name: r.kutch@timetoreply.com threads_count: 25 threads_inbound: display: 16 percentage: 64 threads_outbound: display: 3 percentage: 12 threads_internal: display: 6 percentage: 24 threads_await_agent: display: 10 percentage: 40 threads_closed: display: 3 percentage: 12 - name: eu-support@timetoreply.com threads_count: 9 threads_inbound: display: 9 percentage: 100 threads_outbound: display: 0 percentage: 0 threads_internal: display: 0 percentage: 0 threads_await_agent: display: 5 percentage: 55.56 threads_closed: display: 0 percentage: 0 - name: us-support@timetoreply.com threads_count: 1 threads_inbound: display: 1 percentage: 100 threads_outbound: display: 0 percentage: 0 threads_internal: display: 0 percentage: 0 threads_await_agent: display: 1 percentage: 100 threads_closed: display: 0 percentage: 0 items: type: object properties: name: type: string example: c.armstrong@timetoreply.com threads_count: type: integer example: 30 threads_inbound: type: object properties: display: type: integer example: 20 percentage: type: number example: 66.67 threads_outbound: type: object properties: display: type: integer example: 6 percentage: type: integer example: 20 threads_internal: type: object properties: display: type: integer example: 4 percentage: type: number example: 13.33 threads_await_agent: type: object properties: display: type: integer example: 13 percentage: type: number example: 43.33 threads_closed: type: object properties: display: type: integer example: 3 percentage: type: integer example: 10 default_sort: type: array example: - threads_count - desc items: type: string default_sort_direction: type: string example: desc loading: type: boolean example: false per_page: type: integer example: 15 total: type: integer example: 8 page: type: integer example: 1 average_reply_times: type: object properties: columns: type: array example: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: initialTTR7Days label: '7 day avg. First Reply Time' centered: true sortable: true visible: true subheading: '2h:8m' meta: tooltip: 'This is your average First Reply time for the last 7 days prior to the date you have selected for the report.' headerClass: has-tooltip - field: initialTTR label: 'Current avg. First Reply Time' centered: true sortable: true visible: true subheading: '2h:8m' meta: hasComparison: true tooltip: 'The average First Reply Time is the average time it takes to reply to the first email in a new email conversation. It only looks at the first reply that goes back to the conversation starter, the first "from". This average takes business hours into account and only calculates the time that has elapsed during business hours when calculating the average.' headerClass: has-tooltip - field: overallTTR7Days label: '7 days avg. Overall Reply Time' centered: true sortable: true visible: true subheading: '2h:39m' meta: tooltip: 'This is your average overall reply time for the last 7 days prior to the date you have selected for this report.' headerClass: has-tooltip - field: overallTTR label: 'Current avg. Overall Reply Time' centered: true sortable: true visible: true subheading: '2h:39m' meta: hasComparison: true tooltip: 'The average Overall Reply Time is the average time it takes to reply to any email. First and all subsequent replies are included in the avg. Overall Reply Time. This average takes business hours into account, and only calculates the time that has elapsed during business hours when calculating the average.' headerClass: has-tooltip items: type: object properties: field: type: string example: name label: type: string example: Mailbox sortable: type: boolean example: true visible: type: boolean example: true subheading: type: string example: 'Overall:' meta: type: object properties: hasEmails: type: boolean example: true tooltip: type: string example: "These are the email accounts you're currently tracking." headerClass: type: string example: has-tooltip data: type: array example: - name: g.waelchi@timetoreply.com initialTTR7Days: '1h:35m' initialTTR: display: '23m:33s' comparison: value: '1h:35m' improved: true separatedColumns: true overallTTR7Days: '1h:43m' overallTTR: display: '3h:47m' comparison: value: '1h:43m' improved: false separatedColumns: true - name: j.auer@timetoreply.com initialTTR7Days: '1h:24m' initialTTR: display: '42m:30s' comparison: value: '1h:24m' improved: true separatedColumns: true overallTTR7Days: '2h:34m' overallTTR: display: '3h:15m' comparison: value: '2h:34m' improved: false separatedColumns: true - name: c.armstrong@timetoreply.com initialTTR7Days: '1h:47m' initialTTR: display: '2h:12m' comparison: value: '1h:47m' improved: false separatedColumns: true overallTTR7Days: '1h:18m' overallTTR: display: '2h:38m' comparison: value: '1h:18m' improved: false separatedColumns: true - name: r.kutch@timetoreply.com initialTTR7Days: '1h:24m' initialTTR: display: '2h:26m' comparison: value: '1h:24m' improved: false separatedColumns: true overallTTR7Days: '1h:33m' overallTTR: display: '1h:8m' comparison: value: '1h:33m' improved: true separatedColumns: true - name: h.wilkinson@timetoreply.com initialTTR7Days: '1h:30m' initialTTR: display: '2h:55m' comparison: value: '1h:30m' improved: false separatedColumns: true overallTTR7Days: '1h:45m' overallTTR: display: '3h:46m' comparison: value: '1h:45m' improved: false separatedColumns: true - name: c.rosenbaum@timetoreply.com initialTTR7Days: '1h:33m' initialTTR: display: '3h:8m' comparison: value: '1h:33m' improved: false separatedColumns: true overallTTR7Days: '1h:12m' overallTTR: display: '2h:27m' comparison: value: '1h:12m' improved: false separatedColumns: true - name: us-support@timetoreply.com initialTTR7Days: N/A initialTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true overallTTR7Days: N/A overallTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true - name: eu-support@timetoreply.com initialTTR7Days: N/A initialTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true overallTTR7Days: N/A overallTTR: display: N/A comparison: value: N/A improved: true separatedColumns: true items: type: object properties: name: type: string example: g.waelchi@timetoreply.com initialTTR7Days: type: string example: '1h:35m' initialTTR: type: object properties: display: type: string example: '23m:33s' comparison: type: object properties: value: type: string example: '1h:35m' improved: type: boolean example: true separatedColumns: type: boolean example: true overallTTR7Days: type: string example: '1h:43m' overallTTR: type: object properties: display: type: string example: '3h:47m' comparison: type: object properties: value: type: string example: '1h:43m' improved: type: boolean example: false separatedColumns: type: boolean example: true default_sort: type: array example: - initialTTR - asc items: type: string default_sort_direction: type: string example: asc loading: type: boolean example: false per_page: type: integer example: 15 total: type: integer example: 8 page: type: integer example: 1 responsiveness: type: object properties: columns: type: array example: - field: name label: Mailbox sortable: true visible: true subheading: 'Overall:' meta: hasEmails: true tooltip: "These are the email accounts you're currently tracking." headerClass: has-tooltip - field: replies_count label: 'Replies Sent' sortable: true visible: true subheading: '101' meta: tooltip: 'The total replies that were sent (used to calculate reply times), regardless of business hours.' headerClass: has-tooltip - field: replies_under_1800 label: 'Replies under 30m:0s' sortable: true visible: true subheading: '71.29' meta: tooltip: 'Percentage of replies that happened in under 30m:0s (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip - field: replies_under_3600 label: 'Replies under 1h:0m' sortable: true visible: true subheading: '75.25' meta: tooltip: 'Percentage of replies that happened in under 1h:0m (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip - field: replies_under_7200 label: 'Replies under 2h:0m' sortable: true visible: true subheading: '80.2' meta: tooltip: 'Percentage of replies that happened in under 2h:0m (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip - field: replies_under_14400 label: 'Replies under 4h:0m' sortable: true visible: true subheading: '84.16' meta: tooltip: 'Percentage of replies that happened in under 4h:0m (takes business hours into account)' subheadingPercentage: 0 headerClass: has-tooltip items: type: object properties: field: type: string example: name label: type: string example: Mailbox sortable: type: boolean example: true visible: type: boolean example: true subheading: type: string example: 'Overall:' meta: type: object properties: hasEmails: type: boolean example: true tooltip: type: string example: "These are the email accounts you're currently tracking." headerClass: type: string example: has-tooltip data: type: array example: - name: g.waelchi@timetoreply.com replies_count: 14 replies_under_1800: display: 12 percentage: 85.71 replies_under_3600: display: 12 percentage: 85.71 replies_under_7200: display: 12 percentage: 85.71 replies_under_14400: display: 12 percentage: 85.71 - name: j.auer@timetoreply.com replies_count: 11 replies_under_1800: display: 8 percentage: 72.73 replies_under_3600: display: 9 percentage: 81.82 replies_under_7200: display: 10 percentage: 90.91 replies_under_14400: display: 10 percentage: 90.91 - name: c.armstrong@timetoreply.com replies_count: 23 replies_under_1800: display: 17 percentage: 73.91 replies_under_3600: display: 18 percentage: 78.26 replies_under_7200: display: 18 percentage: 78.26 replies_under_14400: display: 19 percentage: 82.61 - name: c.rosenbaum@timetoreply.com replies_count: 26 replies_under_1800: display: 18 percentage: 69.23 replies_under_3600: display: 19 percentage: 73.08 replies_under_7200: display: 20 percentage: 76.92 replies_under_14400: display: 21 percentage: 80.77 - name: r.kutch@timetoreply.com replies_count: 18 replies_under_1800: display: 11 percentage: 61.11 replies_under_3600: display: 12 percentage: 66.67 replies_under_7200: display: 14 percentage: 77.78 replies_under_14400: display: 16 percentage: 88.89 - name: h.wilkinson@timetoreply.com replies_count: 9 replies_under_1800: display: 6 percentage: 66.67 replies_under_3600: display: 6 percentage: 66.67 replies_under_7200: display: 7 percentage: 77.78 replies_under_14400: display: 7 percentage: 77.78 - name: us-support@timetoreply.com replies_count: 0 replies_under_1800: display: 0 percentage: 0 replies_under_3600: display: 0 percentage: 0 replies_under_7200: display: 0 percentage: 0 replies_under_14400: display: 0 percentage: 0 - name: eu-support@timetoreply.com replies_count: 0 replies_under_1800: display: 0 percentage: 0 replies_under_3600: display: 0 percentage: 0 replies_under_7200: display: 0 percentage: 0 replies_under_14400: display: 0 percentage: 0 items: type: object properties: name: type: string example: g.waelchi@timetoreply.com replies_count: type: integer example: 14 replies_under_1800: type: object properties: display: type: integer example: 12 percentage: type: number example: 85.71 replies_under_3600: type: object properties: display: type: integer example: 12 percentage: type: number example: 85.71 replies_under_7200: type: object properties: display: type: integer example: 12 percentage: type: number example: 85.71 replies_under_14400: type: object properties: display: type: integer example: 12 percentage: type: number example: 85.71 default_sort: type: array example: - replies_under_3600 - desc items: type: string default_sort_direction: type: string example: desc loading: type: boolean example: false per_page: type: integer example: 15 total: type: integer example: 8 page: type: integer example: 1 stats: type: object properties: threads: type: object properties: total: type: integer example: 131 internal: type: integer example: 8 inbound: type: integer example: 96 outbound: type: integer example: 27 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 66 closed: type: integer example: 15 have_replies: type: integer example: 0 have_replies_from_agents: type: integer example: 81 have_no_replies_from_agents: type: integer example: 50 completionRatio: type: object properties: ratio: type: number example: 67.71 numerator: type: integer example: 65 denominator: type: integer example: 96 handledRate: type: object properties: rate: type: number example: 11.45 numerator: type: integer example: 15 denominator: type: integer example: 131 top_labels: type: string example: '' messages_per_conversations_avg: type: number example: 2.5 messages_sent_per_conversations_avg: type: number example: 1.1 messages_received_per_conversations_avg: type: number example: 1.4 labels: type: object properties: total: type: integer example: 0 list: type: array example: [] messages: type: object properties: count: type: integer example: 297 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 185 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 1 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 13 '10:00': type: integer example: 18 '11:00': type: integer example: 16 '12:00': type: integer example: 28 '13:00': type: integer example: 21 '14:00': type: integer example: 25 '15:00': type: integer example: 17 '16:00': type: integer example: 28 '17:00': type: integer example: 15 '18:00': type: integer example: 2 '19:00': type: integer example: 0 '20:00': type: integer example: 1 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 143 initial: type: integer example: 29 replies: type: integer example: 101 forward: type: integer example: 13 follow_up: type: integer example: 0 initial_replies: type: integer example: 65 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 10 '10:00': type: integer example: 6 '11:00': type: integer example: 14 '12:00': type: integer example: 28 '13:00': type: integer example: 12 '14:00': type: integer example: 22 '15:00': type: integer example: 15 '16:00': type: integer example: 23 '17:00': type: integer example: 10 '18:00': type: integer example: 2 '19:00': type: integer example: 1 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 overallTTR: type: object properties: friendly: type: string example: '2h:39m' raw: type: integer example: 9561 friendly_no_business: type: string example: '8h:14m' raw_no_business: type: integer example: 29653 deviation_friendly: type: string example: '16m:23s' deviation_raw: type: integer example: 983 deviation_friendly_no_business: type: string example: '14m:8s' deviation_raw_no_business: type: integer example: 848 median_friendly: type: string example: '16m:23s' median_raw: type: integer example: 983 median_friendly_no_business: type: string example: '25m:23s' median_raw_no_business: type: integer example: 1523 consistency_score: type: string example: 0.04% consistency_score_no_business: type: string example: 44.32% percentileRanks: type: array example: - count: 72 key: '30m:0s' value: 71.29 - count: 76 key: '1h:0m' value: 75.25 - count: 81 key: '2h:0m' value: 80.2 - count: 85 key: '4h:0m' value: 84.16 items: type: object properties: count: type: integer example: 72 key: type: string example: '30m:0s' value: type: number example: 71.29 percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 101 initialTTR: type: object properties: friendly: type: string example: '2h:8m' raw: type: integer example: 7723 friendly_no_business: type: string example: '2h:36m' raw_no_business: type: integer example: 9405 deviation_friendly: type: string example: '10m:58s' deviation_raw: type: integer example: 658 deviation_friendly_no_business: type: string example: '10m:22s' deviation_raw_no_business: type: integer example: 622 median_friendly: type: string example: '21m:21s' median_raw: type: integer example: 1281 median_friendly_no_business: type: string example: '22m:16s' median_raw_no_business: type: integer example: 1336 consistency_score: type: string example: 48.63% consistency_score_no_business: type: string example: 53.44% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 65 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 dailyStats: type: array example: [] type: type: string example: stats page: type: integer example: 1 total: type: integer example: 8 tags: - Reports /api/reports/comparative: get: summary: 'Comparative - Report' operationId: comparativeReport description: 'Comparative Report Data' parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: null required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: null - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: null required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: null - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: null required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: null - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: null required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: null - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: null required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: null - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: null required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: null - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: null required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: null - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: null required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: null - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: null required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: null - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: null required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: null items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: null required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: null - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.' example: null - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.' example: null - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.' example: null - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: null - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: null required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: null - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: null required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: null - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: null required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: null - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: null required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: null - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: null required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: null - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null - in: query name: page description: 'For paginated results, which page to get.' example: null required: false schema: type: integer description: 'For paginated results, which page to get.' example: null - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: null required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: null - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: null required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: null responses: 200: description: '' content: application/json: schema: type: object example: replyTimePercentages: categories: - r.kutch@timetoreply.com - g.waelchi@timetoreply.com - c.armstrong@timetoreply.com - c.rosenbaum@timetoreply.com - h.wilkinson@timetoreply.com - j.auer@timetoreply.com - us-support@timetoreply.com - eu-support@timetoreply.com series: - name: 'Replies in under 30m:0s' data: - 73.68 - 74.07 - 77.08 - 74.07 - 75.96 - 74.49 - 0 - 0 index: 3 legendIndex: 0 stringKey: '30m:0s' type: bar - name: 'Replies in under 1h:0m' data: - 6.32 - 9.88 - 3.13 - 7.41 - 6.73 - 7.14 - 0 - 0 index: 2 legendIndex: 1 stringKey: '1h:0m' type: bar - name: 'Replies in under 2h:0m' data: - 6.32 - 3.7 - 6.25 - 4.63 - 2.89 - 4.08 - 0 - 0 index: 1 legendIndex: 2 stringKey: '2h:0m' type: bar - name: 'Replies in under 4h:0m' data: - 6.31 - 3.71 - 3.12 - 3.7 - 6.73 - 2.05 - 0 - 0 index: 0 legendIndex: 3 stringKey: '4h:0m' type: bar agentStats: initialTTR.raw: - name: h.wilkinson@timetoreply.com threads: total: 172 internal: 52 inbound: 93 outbound: 27 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 23 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.37 numerator: 23 denominator: 172 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 273 initial: 123 replies: 118 forward: 8 follow_up: 24 initial_replies: 38 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 154 initial: 34 replies: 105 forward: 13 follow_up: 2 initial_replies: 76 dailyStats: [] overallTTR: friendly: '1h:41m' raw: 6069 friendly_no_business: '4h:54m' raw_no_business: 17683 deviation_friendly: '12m:31s' deviation_raw: 751 deviation_friendly_no_business: '12m:55s' deviation_raw_no_business: 775 median_friendly: '12m:27s' median_raw: 747 median_friendly_no_business: '20m:40s' median_raw_no_business: 1240 consistency_score: 0% consistency_score_no_business: 37.5% percentileRanks: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 105 initialTTR: friendly: '1h:7m' raw: 4023 friendly_no_business: '2h:53m' raw_no_business: 10429 deviation_friendly: '12m:16s' deviation_raw: 736 deviation_friendly_no_business: '11m:52s' deviation_raw_no_business: 712 median_friendly: '14m:38s' median_raw: 878 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 16.22% consistency_score_no_business: 44.59% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 76 overallTTF: friendly: '43m:8s' raw: 2588 friendly_no_business: '1h:9m' raw_no_business: 4189 overallTTC: friendly: '4h:42m' raw: 16932 friendly_no_business: '11h:57m' raw_no_business: 43020 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: r.kutch@timetoreply.com threads: total: 134 internal: 46 inbound: 71 outbound: 17 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 18 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.43 numerator: 18 denominator: 134 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 209 initial: 91 replies: 97 forward: 8 follow_up: 13 initial_replies: 28 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 132 initial: 23 replies: 95 forward: 11 follow_up: 3 initial_replies: 66 dailyStats: [] overallTTR: friendly: '1h:17m' raw: 4659 friendly_no_business: '3h:40m' raw_no_business: 13201 deviation_friendly: '16m:13s' deviation_raw: 973 deviation_friendly_no_business: '11m:20s' deviation_raw_no_business: 680 median_friendly: '17m:41s' median_raw: 1061 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 8.29% consistency_score_no_business: 51.39% percentileRanks: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 95 initialTTR: friendly: '1h:31m' raw: 5461 friendly_no_business: '1h:32m' raw_no_business: 5553 deviation_friendly: '9m:26s' deviation_raw: 566 deviation_friendly_no_business: '9m:48s' deviation_raw_no_business: 588 median_friendly: '24m:30s' median_raw: 1470 median_friendly_no_business: '25m:15s' median_raw_no_business: 1515 consistency_score: 61.49% consistency_score_no_business: 61.19% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 66 overallTTF: friendly: '17m:4s' raw: 1024 friendly_no_business: '34m:53s' raw_no_business: 2093 overallTTC: friendly: '4h:21m' raw: 15704 friendly_no_business: '10h:43m' raw_no_business: 38629 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: j.auer@timetoreply.com threads: total: 146 internal: 44 inbound: 76 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 25 have_replies: 0 have_initial_replies: 0 handledRate: rate: 17.12 numerator: 25 denominator: 146 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 226 initial: 93 replies: 101 forward: 12 follow_up: 20 initial_replies: 37 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 151 initial: 32 replies: 99 forward: 19 follow_up: 1 initial_replies: 64 dailyStats: [] overallTTR: friendly: '2h:40m' raw: 9642 friendly_no_business: '9h:53m' raw_no_business: 35581 deviation_friendly: '14m:23s' deviation_raw: 863 deviation_friendly_no_business: '12m:30s' deviation_raw_no_business: 750 median_friendly: '17m:2s' median_raw: 1022 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 15.6% consistency_score_no_business: 44.85% percentileRanks: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 99 initialTTR: friendly: '1h:36m' raw: 5775 friendly_no_business: '1h:36m' raw_no_business: 5775 deviation_friendly: '10m:22s' deviation_raw: 622 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 54.23% consistency_score_no_business: 54.23% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 64 overallTTF: friendly: '2h:52m' raw: 10375 friendly_no_business: '13h:31m' raw_no_business: 48704 overallTTC: friendly: '3h:34m' raw: 12893 friendly_no_business: '8h:59m' raw_no_business: 32396 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: g.waelchi@timetoreply.com threads: total: 135 internal: 41 inbound: 68 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 20 have_replies: 0 have_initial_replies: 0 handledRate: rate: 14.81 numerator: 20 denominator: 135 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 214 initial: 90 replies: 90 forward: 14 follow_up: 20 initial_replies: 36 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 127 initial: 31 replies: 81 forward: 14 follow_up: 1 initial_replies: 51 dailyStats: [] overallTTR: friendly: '1h:29m' raw: 5369 friendly_no_business: '5h:34m' raw_no_business: 20074 deviation_friendly: '15m:7s' deviation_raw: 907 deviation_friendly_no_business: '11m:4s' deviation_raw_no_business: 664 median_friendly: '15m:7s' median_raw: 907 median_friendly_no_business: '22m:38s' median_raw_no_business: 1358 consistency_score: 0.05% consistency_score_no_business: 51.1% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 91.36 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 81 initialTTR: friendly: '1h:37m' raw: 5835 friendly_no_business: '1h:40m' raw_no_business: 6009 deviation_friendly: '11m:17s' deviation_raw: 677 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '24m:14s' median_raw: 1454 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 53.43% consistency_score_no_business: 50.61% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 51 overallTTF: friendly: '29m:52s' raw: 1792 friendly_no_business: '50m:52s' raw_no_business: 3052 overallTTC: friendly: '2h:41m' raw: 9697 friendly_no_business: '7h:35m' raw_no_business: 27315 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.armstrong@timetoreply.com threads: total: 152 internal: 45 inbound: 83 outbound: 24 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.21 numerator: 14 denominator: 152 top_labels: [] messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 224 initial: 110 replies: 95 forward: 1 follow_up: 18 initial_replies: 34 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 138 initial: 30 replies: 96 forward: 12 follow_up: 0 initial_replies: 60 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5561 friendly_no_business: '5h:36m' raw_no_business: 20200 deviation_friendly: '13m:37s' deviation_raw: 817 deviation_friendly_no_business: '13m:4s' deviation_raw_no_business: 784 median_friendly: '13m:34s' median_raw: 814 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 0% consistency_score_no_business: 40.79% percentileRanks: - count: 0 key: '30m:0s' value: 77.08 - count: 0 key: '1h:0m' value: 80.21 - count: 0 key: '2h:0m' value: 86.46 - count: 0 key: '4h:0m' value: 89.58 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 96 initialTTR: friendly: '1h:45m' raw: 6301 friendly_no_business: '1h:45m' raw_no_business: 6301 deviation_friendly: '9m:20s' deviation_raw: 560 deviation_friendly_no_business: '9m:20s' deviation_raw_no_business: 560 median_friendly: '18m:59s' median_raw: 1139 median_friendly_no_business: '18m:59s' median_raw_no_business: 1139 consistency_score: 50.83% consistency_score_no_business: 50.83% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 60 overallTTF: friendly: '31m:21s' raw: 1881 friendly_no_business: '40m:52s' raw_no_business: 2452 overallTTC: friendly: '7h:32m' raw: 27148 friendly_no_business: '32h:51m' raw_no_business: 118267 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 45 inbound: 75 outbound: 23 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 19 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.29 numerator: 19 denominator: 143 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 220 initial: 92 replies: 104 forward: 7 follow_up: 17 initial_replies: 41 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 158 initial: 34 replies: 108 forward: 15 follow_up: 1 initial_replies: 62 dailyStats: [] overallTTR: friendly: '1h:37m' raw: 5879 friendly_no_business: '4h:36m' raw_no_business: 16604 deviation_friendly: '14m:40s' deviation_raw: 880 deviation_friendly_no_business: '10m:34s' deviation_raw_no_business: 634 median_friendly: '14m:40s' median_raw: 880 median_friendly_no_business: '18m:1s' median_raw_no_business: 1081 consistency_score: 0.11% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 108 initialTTR: friendly: '1h:50m' raw: 6632 friendly_no_business: '2h:8m' raw_no_business: 7685 deviation_friendly: '9m:34s' deviation_raw: 574 deviation_friendly_no_business: '9m:34s' deviation_raw_no_business: 574 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '16m:23s' median_raw_no_business: 983 consistency_score: 41.64% consistency_score_no_business: 41.64% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 62 overallTTF: friendly: '23m:3s' raw: 1383 friendly_no_business: '36m:50s' raw_no_business: 2210 overallTTC: friendly: '5h:24m' raw: 19494 friendly_no_business: '15h:12m' raw_no_business: 54773 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: us-support@timetoreply.com threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 12 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: eu-support@timetoreply.com threads: total: 41 internal: 0 inbound: 41 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 4 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.76 numerator: 4 denominator: 41 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 50 initial: 41 replies: 7 forward: 0 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 messages.received.count: - name: h.wilkinson@timetoreply.com threads: total: 172 internal: 52 inbound: 93 outbound: 27 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 23 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.37 numerator: 23 denominator: 172 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 273 initial: 123 replies: 118 forward: 8 follow_up: 24 initial_replies: 38 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 154 initial: 34 replies: 105 forward: 13 follow_up: 2 initial_replies: 76 dailyStats: [] overallTTR: friendly: '1h:41m' raw: 6069 friendly_no_business: '4h:54m' raw_no_business: 17683 deviation_friendly: '12m:31s' deviation_raw: 751 deviation_friendly_no_business: '12m:55s' deviation_raw_no_business: 775 median_friendly: '12m:27s' median_raw: 747 median_friendly_no_business: '20m:40s' median_raw_no_business: 1240 consistency_score: 0% consistency_score_no_business: 37.5% percentileRanks: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 105 initialTTR: friendly: '1h:7m' raw: 4023 friendly_no_business: '2h:53m' raw_no_business: 10429 deviation_friendly: '12m:16s' deviation_raw: 736 deviation_friendly_no_business: '11m:52s' deviation_raw_no_business: 712 median_friendly: '14m:38s' median_raw: 878 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 16.22% consistency_score_no_business: 44.59% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 76 overallTTF: friendly: '43m:8s' raw: 2588 friendly_no_business: '1h:9m' raw_no_business: 4189 overallTTC: friendly: '4h:42m' raw: 16932 friendly_no_business: '11h:57m' raw_no_business: 43020 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: j.auer@timetoreply.com threads: total: 146 internal: 44 inbound: 76 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 25 have_replies: 0 have_initial_replies: 0 handledRate: rate: 17.12 numerator: 25 denominator: 146 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 226 initial: 93 replies: 101 forward: 12 follow_up: 20 initial_replies: 37 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 151 initial: 32 replies: 99 forward: 19 follow_up: 1 initial_replies: 64 dailyStats: [] overallTTR: friendly: '2h:40m' raw: 9642 friendly_no_business: '9h:53m' raw_no_business: 35581 deviation_friendly: '14m:23s' deviation_raw: 863 deviation_friendly_no_business: '12m:30s' deviation_raw_no_business: 750 median_friendly: '17m:2s' median_raw: 1022 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 15.6% consistency_score_no_business: 44.85% percentileRanks: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 99 initialTTR: friendly: '1h:36m' raw: 5775 friendly_no_business: '1h:36m' raw_no_business: 5775 deviation_friendly: '10m:22s' deviation_raw: 622 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 54.23% consistency_score_no_business: 54.23% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 64 overallTTF: friendly: '2h:52m' raw: 10375 friendly_no_business: '13h:31m' raw_no_business: 48704 overallTTC: friendly: '3h:34m' raw: 12893 friendly_no_business: '8h:59m' raw_no_business: 32396 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.armstrong@timetoreply.com threads: total: 152 internal: 45 inbound: 83 outbound: 24 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.21 numerator: 14 denominator: 152 top_labels: [] messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 224 initial: 110 replies: 95 forward: 1 follow_up: 18 initial_replies: 34 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 138 initial: 30 replies: 96 forward: 12 follow_up: 0 initial_replies: 60 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5561 friendly_no_business: '5h:36m' raw_no_business: 20200 deviation_friendly: '13m:37s' deviation_raw: 817 deviation_friendly_no_business: '13m:4s' deviation_raw_no_business: 784 median_friendly: '13m:34s' median_raw: 814 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 0% consistency_score_no_business: 40.79% percentileRanks: - count: 0 key: '30m:0s' value: 77.08 - count: 0 key: '1h:0m' value: 80.21 - count: 0 key: '2h:0m' value: 86.46 - count: 0 key: '4h:0m' value: 89.58 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 96 initialTTR: friendly: '1h:45m' raw: 6301 friendly_no_business: '1h:45m' raw_no_business: 6301 deviation_friendly: '9m:20s' deviation_raw: 560 deviation_friendly_no_business: '9m:20s' deviation_raw_no_business: 560 median_friendly: '18m:59s' median_raw: 1139 median_friendly_no_business: '18m:59s' median_raw_no_business: 1139 consistency_score: 50.83% consistency_score_no_business: 50.83% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 60 overallTTF: friendly: '31m:21s' raw: 1881 friendly_no_business: '40m:52s' raw_no_business: 2452 overallTTC: friendly: '7h:32m' raw: 27148 friendly_no_business: '32h:51m' raw_no_business: 118267 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 45 inbound: 75 outbound: 23 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 19 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.29 numerator: 19 denominator: 143 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 220 initial: 92 replies: 104 forward: 7 follow_up: 17 initial_replies: 41 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 158 initial: 34 replies: 108 forward: 15 follow_up: 1 initial_replies: 62 dailyStats: [] overallTTR: friendly: '1h:37m' raw: 5879 friendly_no_business: '4h:36m' raw_no_business: 16604 deviation_friendly: '14m:40s' deviation_raw: 880 deviation_friendly_no_business: '10m:34s' deviation_raw_no_business: 634 median_friendly: '14m:40s' median_raw: 880 median_friendly_no_business: '18m:1s' median_raw_no_business: 1081 consistency_score: 0.11% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 108 initialTTR: friendly: '1h:50m' raw: 6632 friendly_no_business: '2h:8m' raw_no_business: 7685 deviation_friendly: '9m:34s' deviation_raw: 574 deviation_friendly_no_business: '9m:34s' deviation_raw_no_business: 574 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '16m:23s' median_raw_no_business: 983 consistency_score: 41.64% consistency_score_no_business: 41.64% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 62 overallTTF: friendly: '23m:3s' raw: 1383 friendly_no_business: '36m:50s' raw_no_business: 2210 overallTTC: friendly: '5h:24m' raw: 19494 friendly_no_business: '15h:12m' raw_no_business: 54773 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: g.waelchi@timetoreply.com threads: total: 135 internal: 41 inbound: 68 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 20 have_replies: 0 have_initial_replies: 0 handledRate: rate: 14.81 numerator: 20 denominator: 135 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 214 initial: 90 replies: 90 forward: 14 follow_up: 20 initial_replies: 36 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 127 initial: 31 replies: 81 forward: 14 follow_up: 1 initial_replies: 51 dailyStats: [] overallTTR: friendly: '1h:29m' raw: 5369 friendly_no_business: '5h:34m' raw_no_business: 20074 deviation_friendly: '15m:7s' deviation_raw: 907 deviation_friendly_no_business: '11m:4s' deviation_raw_no_business: 664 median_friendly: '15m:7s' median_raw: 907 median_friendly_no_business: '22m:38s' median_raw_no_business: 1358 consistency_score: 0.05% consistency_score_no_business: 51.1% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 91.36 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 81 initialTTR: friendly: '1h:37m' raw: 5835 friendly_no_business: '1h:40m' raw_no_business: 6009 deviation_friendly: '11m:17s' deviation_raw: 677 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '24m:14s' median_raw: 1454 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 53.43% consistency_score_no_business: 50.61% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 51 overallTTF: friendly: '29m:52s' raw: 1792 friendly_no_business: '50m:52s' raw_no_business: 3052 overallTTC: friendly: '2h:41m' raw: 9697 friendly_no_business: '7h:35m' raw_no_business: 27315 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: r.kutch@timetoreply.com threads: total: 134 internal: 46 inbound: 71 outbound: 17 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 18 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.43 numerator: 18 denominator: 134 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 209 initial: 91 replies: 97 forward: 8 follow_up: 13 initial_replies: 28 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 132 initial: 23 replies: 95 forward: 11 follow_up: 3 initial_replies: 66 dailyStats: [] overallTTR: friendly: '1h:17m' raw: 4659 friendly_no_business: '3h:40m' raw_no_business: 13201 deviation_friendly: '16m:13s' deviation_raw: 973 deviation_friendly_no_business: '11m:20s' deviation_raw_no_business: 680 median_friendly: '17m:41s' median_raw: 1061 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 8.29% consistency_score_no_business: 51.39% percentileRanks: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 95 initialTTR: friendly: '1h:31m' raw: 5461 friendly_no_business: '1h:32m' raw_no_business: 5553 deviation_friendly: '9m:26s' deviation_raw: 566 deviation_friendly_no_business: '9m:48s' deviation_raw_no_business: 588 median_friendly: '24m:30s' median_raw: 1470 median_friendly_no_business: '25m:15s' median_raw_no_business: 1515 consistency_score: 61.49% consistency_score_no_business: 61.19% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 66 overallTTF: friendly: '17m:4s' raw: 1024 friendly_no_business: '34m:53s' raw_no_business: 2093 overallTTC: friendly: '4h:21m' raw: 15704 friendly_no_business: '10h:43m' raw_no_business: 38629 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: eu-support@timetoreply.com threads: total: 41 internal: 0 inbound: 41 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 4 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.76 numerator: 4 denominator: 41 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 50 initial: 41 replies: 7 forward: 0 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: us-support@timetoreply.com threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 12 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 messages.sent.replies: - name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 45 inbound: 75 outbound: 23 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 19 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.29 numerator: 19 denominator: 143 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 220 initial: 92 replies: 104 forward: 7 follow_up: 17 initial_replies: 41 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 158 initial: 34 replies: 108 forward: 15 follow_up: 1 initial_replies: 62 dailyStats: [] overallTTR: friendly: '1h:37m' raw: 5879 friendly_no_business: '4h:36m' raw_no_business: 16604 deviation_friendly: '14m:40s' deviation_raw: 880 deviation_friendly_no_business: '10m:34s' deviation_raw_no_business: 634 median_friendly: '14m:40s' median_raw: 880 median_friendly_no_business: '18m:1s' median_raw_no_business: 1081 consistency_score: 0.11% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 108 initialTTR: friendly: '1h:50m' raw: 6632 friendly_no_business: '2h:8m' raw_no_business: 7685 deviation_friendly: '9m:34s' deviation_raw: 574 deviation_friendly_no_business: '9m:34s' deviation_raw_no_business: 574 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '16m:23s' median_raw_no_business: 983 consistency_score: 41.64% consistency_score_no_business: 41.64% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 62 overallTTF: friendly: '23m:3s' raw: 1383 friendly_no_business: '36m:50s' raw_no_business: 2210 overallTTC: friendly: '5h:24m' raw: 19494 friendly_no_business: '15h:12m' raw_no_business: 54773 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: h.wilkinson@timetoreply.com threads: total: 172 internal: 52 inbound: 93 outbound: 27 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 23 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.37 numerator: 23 denominator: 172 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 273 initial: 123 replies: 118 forward: 8 follow_up: 24 initial_replies: 38 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 154 initial: 34 replies: 105 forward: 13 follow_up: 2 initial_replies: 76 dailyStats: [] overallTTR: friendly: '1h:41m' raw: 6069 friendly_no_business: '4h:54m' raw_no_business: 17683 deviation_friendly: '12m:31s' deviation_raw: 751 deviation_friendly_no_business: '12m:55s' deviation_raw_no_business: 775 median_friendly: '12m:27s' median_raw: 747 median_friendly_no_business: '20m:40s' median_raw_no_business: 1240 consistency_score: 0% consistency_score_no_business: 37.5% percentileRanks: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 105 initialTTR: friendly: '1h:7m' raw: 4023 friendly_no_business: '2h:53m' raw_no_business: 10429 deviation_friendly: '12m:16s' deviation_raw: 736 deviation_friendly_no_business: '11m:52s' deviation_raw_no_business: 712 median_friendly: '14m:38s' median_raw: 878 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 16.22% consistency_score_no_business: 44.59% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 76 overallTTF: friendly: '43m:8s' raw: 2588 friendly_no_business: '1h:9m' raw_no_business: 4189 overallTTC: friendly: '4h:42m' raw: 16932 friendly_no_business: '11h:57m' raw_no_business: 43020 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: j.auer@timetoreply.com threads: total: 146 internal: 44 inbound: 76 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 25 have_replies: 0 have_initial_replies: 0 handledRate: rate: 17.12 numerator: 25 denominator: 146 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 226 initial: 93 replies: 101 forward: 12 follow_up: 20 initial_replies: 37 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 151 initial: 32 replies: 99 forward: 19 follow_up: 1 initial_replies: 64 dailyStats: [] overallTTR: friendly: '2h:40m' raw: 9642 friendly_no_business: '9h:53m' raw_no_business: 35581 deviation_friendly: '14m:23s' deviation_raw: 863 deviation_friendly_no_business: '12m:30s' deviation_raw_no_business: 750 median_friendly: '17m:2s' median_raw: 1022 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 15.6% consistency_score_no_business: 44.85% percentileRanks: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 99 initialTTR: friendly: '1h:36m' raw: 5775 friendly_no_business: '1h:36m' raw_no_business: 5775 deviation_friendly: '10m:22s' deviation_raw: 622 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 54.23% consistency_score_no_business: 54.23% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 64 overallTTF: friendly: '2h:52m' raw: 10375 friendly_no_business: '13h:31m' raw_no_business: 48704 overallTTC: friendly: '3h:34m' raw: 12893 friendly_no_business: '8h:59m' raw_no_business: 32396 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.armstrong@timetoreply.com threads: total: 152 internal: 45 inbound: 83 outbound: 24 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.21 numerator: 14 denominator: 152 top_labels: [] messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 224 initial: 110 replies: 95 forward: 1 follow_up: 18 initial_replies: 34 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 138 initial: 30 replies: 96 forward: 12 follow_up: 0 initial_replies: 60 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5561 friendly_no_business: '5h:36m' raw_no_business: 20200 deviation_friendly: '13m:37s' deviation_raw: 817 deviation_friendly_no_business: '13m:4s' deviation_raw_no_business: 784 median_friendly: '13m:34s' median_raw: 814 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 0% consistency_score_no_business: 40.79% percentileRanks: - count: 0 key: '30m:0s' value: 77.08 - count: 0 key: '1h:0m' value: 80.21 - count: 0 key: '2h:0m' value: 86.46 - count: 0 key: '4h:0m' value: 89.58 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 96 initialTTR: friendly: '1h:45m' raw: 6301 friendly_no_business: '1h:45m' raw_no_business: 6301 deviation_friendly: '9m:20s' deviation_raw: 560 deviation_friendly_no_business: '9m:20s' deviation_raw_no_business: 560 median_friendly: '18m:59s' median_raw: 1139 median_friendly_no_business: '18m:59s' median_raw_no_business: 1139 consistency_score: 50.83% consistency_score_no_business: 50.83% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 60 overallTTF: friendly: '31m:21s' raw: 1881 friendly_no_business: '40m:52s' raw_no_business: 2452 overallTTC: friendly: '7h:32m' raw: 27148 friendly_no_business: '32h:51m' raw_no_business: 118267 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: r.kutch@timetoreply.com threads: total: 134 internal: 46 inbound: 71 outbound: 17 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 18 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.43 numerator: 18 denominator: 134 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 209 initial: 91 replies: 97 forward: 8 follow_up: 13 initial_replies: 28 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 132 initial: 23 replies: 95 forward: 11 follow_up: 3 initial_replies: 66 dailyStats: [] overallTTR: friendly: '1h:17m' raw: 4659 friendly_no_business: '3h:40m' raw_no_business: 13201 deviation_friendly: '16m:13s' deviation_raw: 973 deviation_friendly_no_business: '11m:20s' deviation_raw_no_business: 680 median_friendly: '17m:41s' median_raw: 1061 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 8.29% consistency_score_no_business: 51.39% percentileRanks: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 95 initialTTR: friendly: '1h:31m' raw: 5461 friendly_no_business: '1h:32m' raw_no_business: 5553 deviation_friendly: '9m:26s' deviation_raw: 566 deviation_friendly_no_business: '9m:48s' deviation_raw_no_business: 588 median_friendly: '24m:30s' median_raw: 1470 median_friendly_no_business: '25m:15s' median_raw_no_business: 1515 consistency_score: 61.49% consistency_score_no_business: 61.19% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 66 overallTTF: friendly: '17m:4s' raw: 1024 friendly_no_business: '34m:53s' raw_no_business: 2093 overallTTC: friendly: '4h:21m' raw: 15704 friendly_no_business: '10h:43m' raw_no_business: 38629 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: g.waelchi@timetoreply.com threads: total: 135 internal: 41 inbound: 68 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 20 have_replies: 0 have_initial_replies: 0 handledRate: rate: 14.81 numerator: 20 denominator: 135 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 214 initial: 90 replies: 90 forward: 14 follow_up: 20 initial_replies: 36 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 127 initial: 31 replies: 81 forward: 14 follow_up: 1 initial_replies: 51 dailyStats: [] overallTTR: friendly: '1h:29m' raw: 5369 friendly_no_business: '5h:34m' raw_no_business: 20074 deviation_friendly: '15m:7s' deviation_raw: 907 deviation_friendly_no_business: '11m:4s' deviation_raw_no_business: 664 median_friendly: '15m:7s' median_raw: 907 median_friendly_no_business: '22m:38s' median_raw_no_business: 1358 consistency_score: 0.05% consistency_score_no_business: 51.1% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 91.36 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 81 initialTTR: friendly: '1h:37m' raw: 5835 friendly_no_business: '1h:40m' raw_no_business: 6009 deviation_friendly: '11m:17s' deviation_raw: 677 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '24m:14s' median_raw: 1454 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 53.43% consistency_score_no_business: 50.61% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 51 overallTTF: friendly: '29m:52s' raw: 1792 friendly_no_business: '50m:52s' raw_no_business: 3052 overallTTC: friendly: '2h:41m' raw: 9697 friendly_no_business: '7h:35m' raw_no_business: 27315 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: us-support@timetoreply.com threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 12 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: eu-support@timetoreply.com threads: total: 41 internal: 0 inbound: 41 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 4 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.76 numerator: 4 denominator: 41 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 50 initial: 41 replies: 7 forward: 0 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 messages.sent.count: - name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 45 inbound: 75 outbound: 23 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 19 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.29 numerator: 19 denominator: 143 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 220 initial: 92 replies: 104 forward: 7 follow_up: 17 initial_replies: 41 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 158 initial: 34 replies: 108 forward: 15 follow_up: 1 initial_replies: 62 dailyStats: [] overallTTR: friendly: '1h:37m' raw: 5879 friendly_no_business: '4h:36m' raw_no_business: 16604 deviation_friendly: '14m:40s' deviation_raw: 880 deviation_friendly_no_business: '10m:34s' deviation_raw_no_business: 634 median_friendly: '14m:40s' median_raw: 880 median_friendly_no_business: '18m:1s' median_raw_no_business: 1081 consistency_score: 0.11% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 108 initialTTR: friendly: '1h:50m' raw: 6632 friendly_no_business: '2h:8m' raw_no_business: 7685 deviation_friendly: '9m:34s' deviation_raw: 574 deviation_friendly_no_business: '9m:34s' deviation_raw_no_business: 574 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '16m:23s' median_raw_no_business: 983 consistency_score: 41.64% consistency_score_no_business: 41.64% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 62 overallTTF: friendly: '23m:3s' raw: 1383 friendly_no_business: '36m:50s' raw_no_business: 2210 overallTTC: friendly: '5h:24m' raw: 19494 friendly_no_business: '15h:12m' raw_no_business: 54773 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: h.wilkinson@timetoreply.com threads: total: 172 internal: 52 inbound: 93 outbound: 27 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 23 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.37 numerator: 23 denominator: 172 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 273 initial: 123 replies: 118 forward: 8 follow_up: 24 initial_replies: 38 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 154 initial: 34 replies: 105 forward: 13 follow_up: 2 initial_replies: 76 dailyStats: [] overallTTR: friendly: '1h:41m' raw: 6069 friendly_no_business: '4h:54m' raw_no_business: 17683 deviation_friendly: '12m:31s' deviation_raw: 751 deviation_friendly_no_business: '12m:55s' deviation_raw_no_business: 775 median_friendly: '12m:27s' median_raw: 747 median_friendly_no_business: '20m:40s' median_raw_no_business: 1240 consistency_score: 0% consistency_score_no_business: 37.5% percentileRanks: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 105 initialTTR: friendly: '1h:7m' raw: 4023 friendly_no_business: '2h:53m' raw_no_business: 10429 deviation_friendly: '12m:16s' deviation_raw: 736 deviation_friendly_no_business: '11m:52s' deviation_raw_no_business: 712 median_friendly: '14m:38s' median_raw: 878 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 16.22% consistency_score_no_business: 44.59% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 76 overallTTF: friendly: '43m:8s' raw: 2588 friendly_no_business: '1h:9m' raw_no_business: 4189 overallTTC: friendly: '4h:42m' raw: 16932 friendly_no_business: '11h:57m' raw_no_business: 43020 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: j.auer@timetoreply.com threads: total: 146 internal: 44 inbound: 76 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 25 have_replies: 0 have_initial_replies: 0 handledRate: rate: 17.12 numerator: 25 denominator: 146 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 226 initial: 93 replies: 101 forward: 12 follow_up: 20 initial_replies: 37 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 151 initial: 32 replies: 99 forward: 19 follow_up: 1 initial_replies: 64 dailyStats: [] overallTTR: friendly: '2h:40m' raw: 9642 friendly_no_business: '9h:53m' raw_no_business: 35581 deviation_friendly: '14m:23s' deviation_raw: 863 deviation_friendly_no_business: '12m:30s' deviation_raw_no_business: 750 median_friendly: '17m:2s' median_raw: 1022 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 15.6% consistency_score_no_business: 44.85% percentileRanks: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 99 initialTTR: friendly: '1h:36m' raw: 5775 friendly_no_business: '1h:36m' raw_no_business: 5775 deviation_friendly: '10m:22s' deviation_raw: 622 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 54.23% consistency_score_no_business: 54.23% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 64 overallTTF: friendly: '2h:52m' raw: 10375 friendly_no_business: '13h:31m' raw_no_business: 48704 overallTTC: friendly: '3h:34m' raw: 12893 friendly_no_business: '8h:59m' raw_no_business: 32396 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.armstrong@timetoreply.com threads: total: 152 internal: 45 inbound: 83 outbound: 24 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.21 numerator: 14 denominator: 152 top_labels: [] messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 224 initial: 110 replies: 95 forward: 1 follow_up: 18 initial_replies: 34 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 138 initial: 30 replies: 96 forward: 12 follow_up: 0 initial_replies: 60 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5561 friendly_no_business: '5h:36m' raw_no_business: 20200 deviation_friendly: '13m:37s' deviation_raw: 817 deviation_friendly_no_business: '13m:4s' deviation_raw_no_business: 784 median_friendly: '13m:34s' median_raw: 814 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 0% consistency_score_no_business: 40.79% percentileRanks: - count: 0 key: '30m:0s' value: 77.08 - count: 0 key: '1h:0m' value: 80.21 - count: 0 key: '2h:0m' value: 86.46 - count: 0 key: '4h:0m' value: 89.58 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 96 initialTTR: friendly: '1h:45m' raw: 6301 friendly_no_business: '1h:45m' raw_no_business: 6301 deviation_friendly: '9m:20s' deviation_raw: 560 deviation_friendly_no_business: '9m:20s' deviation_raw_no_business: 560 median_friendly: '18m:59s' median_raw: 1139 median_friendly_no_business: '18m:59s' median_raw_no_business: 1139 consistency_score: 50.83% consistency_score_no_business: 50.83% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 60 overallTTF: friendly: '31m:21s' raw: 1881 friendly_no_business: '40m:52s' raw_no_business: 2452 overallTTC: friendly: '7h:32m' raw: 27148 friendly_no_business: '32h:51m' raw_no_business: 118267 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: r.kutch@timetoreply.com threads: total: 134 internal: 46 inbound: 71 outbound: 17 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 18 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.43 numerator: 18 denominator: 134 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 209 initial: 91 replies: 97 forward: 8 follow_up: 13 initial_replies: 28 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 132 initial: 23 replies: 95 forward: 11 follow_up: 3 initial_replies: 66 dailyStats: [] overallTTR: friendly: '1h:17m' raw: 4659 friendly_no_business: '3h:40m' raw_no_business: 13201 deviation_friendly: '16m:13s' deviation_raw: 973 deviation_friendly_no_business: '11m:20s' deviation_raw_no_business: 680 median_friendly: '17m:41s' median_raw: 1061 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 8.29% consistency_score_no_business: 51.39% percentileRanks: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 95 initialTTR: friendly: '1h:31m' raw: 5461 friendly_no_business: '1h:32m' raw_no_business: 5553 deviation_friendly: '9m:26s' deviation_raw: 566 deviation_friendly_no_business: '9m:48s' deviation_raw_no_business: 588 median_friendly: '24m:30s' median_raw: 1470 median_friendly_no_business: '25m:15s' median_raw_no_business: 1515 consistency_score: 61.49% consistency_score_no_business: 61.19% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 66 overallTTF: friendly: '17m:4s' raw: 1024 friendly_no_business: '34m:53s' raw_no_business: 2093 overallTTC: friendly: '4h:21m' raw: 15704 friendly_no_business: '10h:43m' raw_no_business: 38629 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: g.waelchi@timetoreply.com threads: total: 135 internal: 41 inbound: 68 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 20 have_replies: 0 have_initial_replies: 0 handledRate: rate: 14.81 numerator: 20 denominator: 135 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 214 initial: 90 replies: 90 forward: 14 follow_up: 20 initial_replies: 36 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 127 initial: 31 replies: 81 forward: 14 follow_up: 1 initial_replies: 51 dailyStats: [] overallTTR: friendly: '1h:29m' raw: 5369 friendly_no_business: '5h:34m' raw_no_business: 20074 deviation_friendly: '15m:7s' deviation_raw: 907 deviation_friendly_no_business: '11m:4s' deviation_raw_no_business: 664 median_friendly: '15m:7s' median_raw: 907 median_friendly_no_business: '22m:38s' median_raw_no_business: 1358 consistency_score: 0.05% consistency_score_no_business: 51.1% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 91.36 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 81 initialTTR: friendly: '1h:37m' raw: 5835 friendly_no_business: '1h:40m' raw_no_business: 6009 deviation_friendly: '11m:17s' deviation_raw: 677 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '24m:14s' median_raw: 1454 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 53.43% consistency_score_no_business: 50.61% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 51 overallTTF: friendly: '29m:52s' raw: 1792 friendly_no_business: '50m:52s' raw_no_business: 3052 overallTTC: friendly: '2h:41m' raw: 9697 friendly_no_business: '7h:35m' raw_no_business: 27315 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: us-support@timetoreply.com threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 12 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: eu-support@timetoreply.com threads: total: 41 internal: 0 inbound: 41 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 4 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.76 numerator: 4 denominator: 41 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 50 initial: 41 replies: 7 forward: 0 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 messages.sent.forward: - name: j.auer@timetoreply.com threads: total: 146 internal: 44 inbound: 76 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 25 have_replies: 0 have_initial_replies: 0 handledRate: rate: 17.12 numerator: 25 denominator: 146 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 226 initial: 93 replies: 101 forward: 12 follow_up: 20 initial_replies: 37 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 151 initial: 32 replies: 99 forward: 19 follow_up: 1 initial_replies: 64 dailyStats: [] overallTTR: friendly: '2h:40m' raw: 9642 friendly_no_business: '9h:53m' raw_no_business: 35581 deviation_friendly: '14m:23s' deviation_raw: 863 deviation_friendly_no_business: '12m:30s' deviation_raw_no_business: 750 median_friendly: '17m:2s' median_raw: 1022 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 15.6% consistency_score_no_business: 44.85% percentileRanks: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 99 initialTTR: friendly: '1h:36m' raw: 5775 friendly_no_business: '1h:36m' raw_no_business: 5775 deviation_friendly: '10m:22s' deviation_raw: 622 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 54.23% consistency_score_no_business: 54.23% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 64 overallTTF: friendly: '2h:52m' raw: 10375 friendly_no_business: '13h:31m' raw_no_business: 48704 overallTTC: friendly: '3h:34m' raw: 12893 friendly_no_business: '8h:59m' raw_no_business: 32396 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 45 inbound: 75 outbound: 23 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 19 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.29 numerator: 19 denominator: 143 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 220 initial: 92 replies: 104 forward: 7 follow_up: 17 initial_replies: 41 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 158 initial: 34 replies: 108 forward: 15 follow_up: 1 initial_replies: 62 dailyStats: [] overallTTR: friendly: '1h:37m' raw: 5879 friendly_no_business: '4h:36m' raw_no_business: 16604 deviation_friendly: '14m:40s' deviation_raw: 880 deviation_friendly_no_business: '10m:34s' deviation_raw_no_business: 634 median_friendly: '14m:40s' median_raw: 880 median_friendly_no_business: '18m:1s' median_raw_no_business: 1081 consistency_score: 0.11% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 108 initialTTR: friendly: '1h:50m' raw: 6632 friendly_no_business: '2h:8m' raw_no_business: 7685 deviation_friendly: '9m:34s' deviation_raw: 574 deviation_friendly_no_business: '9m:34s' deviation_raw_no_business: 574 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '16m:23s' median_raw_no_business: 983 consistency_score: 41.64% consistency_score_no_business: 41.64% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 62 overallTTF: friendly: '23m:3s' raw: 1383 friendly_no_business: '36m:50s' raw_no_business: 2210 overallTTC: friendly: '5h:24m' raw: 19494 friendly_no_business: '15h:12m' raw_no_business: 54773 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: g.waelchi@timetoreply.com threads: total: 135 internal: 41 inbound: 68 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 20 have_replies: 0 have_initial_replies: 0 handledRate: rate: 14.81 numerator: 20 denominator: 135 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 214 initial: 90 replies: 90 forward: 14 follow_up: 20 initial_replies: 36 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 127 initial: 31 replies: 81 forward: 14 follow_up: 1 initial_replies: 51 dailyStats: [] overallTTR: friendly: '1h:29m' raw: 5369 friendly_no_business: '5h:34m' raw_no_business: 20074 deviation_friendly: '15m:7s' deviation_raw: 907 deviation_friendly_no_business: '11m:4s' deviation_raw_no_business: 664 median_friendly: '15m:7s' median_raw: 907 median_friendly_no_business: '22m:38s' median_raw_no_business: 1358 consistency_score: 0.05% consistency_score_no_business: 51.1% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 91.36 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 81 initialTTR: friendly: '1h:37m' raw: 5835 friendly_no_business: '1h:40m' raw_no_business: 6009 deviation_friendly: '11m:17s' deviation_raw: 677 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '24m:14s' median_raw: 1454 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 53.43% consistency_score_no_business: 50.61% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 51 overallTTF: friendly: '29m:52s' raw: 1792 friendly_no_business: '50m:52s' raw_no_business: 3052 overallTTC: friendly: '2h:41m' raw: 9697 friendly_no_business: '7h:35m' raw_no_business: 27315 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: h.wilkinson@timetoreply.com threads: total: 172 internal: 52 inbound: 93 outbound: 27 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 23 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.37 numerator: 23 denominator: 172 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 273 initial: 123 replies: 118 forward: 8 follow_up: 24 initial_replies: 38 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 154 initial: 34 replies: 105 forward: 13 follow_up: 2 initial_replies: 76 dailyStats: [] overallTTR: friendly: '1h:41m' raw: 6069 friendly_no_business: '4h:54m' raw_no_business: 17683 deviation_friendly: '12m:31s' deviation_raw: 751 deviation_friendly_no_business: '12m:55s' deviation_raw_no_business: 775 median_friendly: '12m:27s' median_raw: 747 median_friendly_no_business: '20m:40s' median_raw_no_business: 1240 consistency_score: 0% consistency_score_no_business: 37.5% percentileRanks: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 105 initialTTR: friendly: '1h:7m' raw: 4023 friendly_no_business: '2h:53m' raw_no_business: 10429 deviation_friendly: '12m:16s' deviation_raw: 736 deviation_friendly_no_business: '11m:52s' deviation_raw_no_business: 712 median_friendly: '14m:38s' median_raw: 878 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 16.22% consistency_score_no_business: 44.59% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 76 overallTTF: friendly: '43m:8s' raw: 2588 friendly_no_business: '1h:9m' raw_no_business: 4189 overallTTC: friendly: '4h:42m' raw: 16932 friendly_no_business: '11h:57m' raw_no_business: 43020 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.armstrong@timetoreply.com threads: total: 152 internal: 45 inbound: 83 outbound: 24 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.21 numerator: 14 denominator: 152 top_labels: [] messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 224 initial: 110 replies: 95 forward: 1 follow_up: 18 initial_replies: 34 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 138 initial: 30 replies: 96 forward: 12 follow_up: 0 initial_replies: 60 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5561 friendly_no_business: '5h:36m' raw_no_business: 20200 deviation_friendly: '13m:37s' deviation_raw: 817 deviation_friendly_no_business: '13m:4s' deviation_raw_no_business: 784 median_friendly: '13m:34s' median_raw: 814 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 0% consistency_score_no_business: 40.79% percentileRanks: - count: 0 key: '30m:0s' value: 77.08 - count: 0 key: '1h:0m' value: 80.21 - count: 0 key: '2h:0m' value: 86.46 - count: 0 key: '4h:0m' value: 89.58 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 96 initialTTR: friendly: '1h:45m' raw: 6301 friendly_no_business: '1h:45m' raw_no_business: 6301 deviation_friendly: '9m:20s' deviation_raw: 560 deviation_friendly_no_business: '9m:20s' deviation_raw_no_business: 560 median_friendly: '18m:59s' median_raw: 1139 median_friendly_no_business: '18m:59s' median_raw_no_business: 1139 consistency_score: 50.83% consistency_score_no_business: 50.83% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 60 overallTTF: friendly: '31m:21s' raw: 1881 friendly_no_business: '40m:52s' raw_no_business: 2452 overallTTC: friendly: '7h:32m' raw: 27148 friendly_no_business: '32h:51m' raw_no_business: 118267 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: r.kutch@timetoreply.com threads: total: 134 internal: 46 inbound: 71 outbound: 17 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 18 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.43 numerator: 18 denominator: 134 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 209 initial: 91 replies: 97 forward: 8 follow_up: 13 initial_replies: 28 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 132 initial: 23 replies: 95 forward: 11 follow_up: 3 initial_replies: 66 dailyStats: [] overallTTR: friendly: '1h:17m' raw: 4659 friendly_no_business: '3h:40m' raw_no_business: 13201 deviation_friendly: '16m:13s' deviation_raw: 973 deviation_friendly_no_business: '11m:20s' deviation_raw_no_business: 680 median_friendly: '17m:41s' median_raw: 1061 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 8.29% consistency_score_no_business: 51.39% percentileRanks: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 95 initialTTR: friendly: '1h:31m' raw: 5461 friendly_no_business: '1h:32m' raw_no_business: 5553 deviation_friendly: '9m:26s' deviation_raw: 566 deviation_friendly_no_business: '9m:48s' deviation_raw_no_business: 588 median_friendly: '24m:30s' median_raw: 1470 median_friendly_no_business: '25m:15s' median_raw_no_business: 1515 consistency_score: 61.49% consistency_score_no_business: 61.19% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 66 overallTTF: friendly: '17m:4s' raw: 1024 friendly_no_business: '34m:53s' raw_no_business: 2093 overallTTC: friendly: '4h:21m' raw: 15704 friendly_no_business: '10h:43m' raw_no_business: 38629 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: us-support@timetoreply.com threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 12 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: eu-support@timetoreply.com threads: total: 41 internal: 0 inbound: 41 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 4 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.76 numerator: 4 denominator: 41 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 50 initial: 41 replies: 7 forward: 0 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 overallTTC.raw: - name: us-support@timetoreply.com threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 12 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: g.waelchi@timetoreply.com threads: total: 135 internal: 41 inbound: 68 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 20 have_replies: 0 have_initial_replies: 0 handledRate: rate: 14.81 numerator: 20 denominator: 135 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 214 initial: 90 replies: 90 forward: 14 follow_up: 20 initial_replies: 36 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 127 initial: 31 replies: 81 forward: 14 follow_up: 1 initial_replies: 51 dailyStats: [] overallTTR: friendly: '1h:29m' raw: 5369 friendly_no_business: '5h:34m' raw_no_business: 20074 deviation_friendly: '15m:7s' deviation_raw: 907 deviation_friendly_no_business: '11m:4s' deviation_raw_no_business: 664 median_friendly: '15m:7s' median_raw: 907 median_friendly_no_business: '22m:38s' median_raw_no_business: 1358 consistency_score: 0.05% consistency_score_no_business: 51.1% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 91.36 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 81 initialTTR: friendly: '1h:37m' raw: 5835 friendly_no_business: '1h:40m' raw_no_business: 6009 deviation_friendly: '11m:17s' deviation_raw: 677 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '24m:14s' median_raw: 1454 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 53.43% consistency_score_no_business: 50.61% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 51 overallTTF: friendly: '29m:52s' raw: 1792 friendly_no_business: '50m:52s' raw_no_business: 3052 overallTTC: friendly: '2h:41m' raw: 9697 friendly_no_business: '7h:35m' raw_no_business: 27315 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: eu-support@timetoreply.com threads: total: 41 internal: 0 inbound: 41 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 4 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.76 numerator: 4 denominator: 41 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 50 initial: 41 replies: 7 forward: 0 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: j.auer@timetoreply.com threads: total: 146 internal: 44 inbound: 76 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 25 have_replies: 0 have_initial_replies: 0 handledRate: rate: 17.12 numerator: 25 denominator: 146 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 226 initial: 93 replies: 101 forward: 12 follow_up: 20 initial_replies: 37 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 151 initial: 32 replies: 99 forward: 19 follow_up: 1 initial_replies: 64 dailyStats: [] overallTTR: friendly: '2h:40m' raw: 9642 friendly_no_business: '9h:53m' raw_no_business: 35581 deviation_friendly: '14m:23s' deviation_raw: 863 deviation_friendly_no_business: '12m:30s' deviation_raw_no_business: 750 median_friendly: '17m:2s' median_raw: 1022 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 15.6% consistency_score_no_business: 44.85% percentileRanks: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 99 initialTTR: friendly: '1h:36m' raw: 5775 friendly_no_business: '1h:36m' raw_no_business: 5775 deviation_friendly: '10m:22s' deviation_raw: 622 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 54.23% consistency_score_no_business: 54.23% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 64 overallTTF: friendly: '2h:52m' raw: 10375 friendly_no_business: '13h:31m' raw_no_business: 48704 overallTTC: friendly: '3h:34m' raw: 12893 friendly_no_business: '8h:59m' raw_no_business: 32396 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: r.kutch@timetoreply.com threads: total: 134 internal: 46 inbound: 71 outbound: 17 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 18 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.43 numerator: 18 denominator: 134 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 209 initial: 91 replies: 97 forward: 8 follow_up: 13 initial_replies: 28 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 132 initial: 23 replies: 95 forward: 11 follow_up: 3 initial_replies: 66 dailyStats: [] overallTTR: friendly: '1h:17m' raw: 4659 friendly_no_business: '3h:40m' raw_no_business: 13201 deviation_friendly: '16m:13s' deviation_raw: 973 deviation_friendly_no_business: '11m:20s' deviation_raw_no_business: 680 median_friendly: '17m:41s' median_raw: 1061 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 8.29% consistency_score_no_business: 51.39% percentileRanks: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 95 initialTTR: friendly: '1h:31m' raw: 5461 friendly_no_business: '1h:32m' raw_no_business: 5553 deviation_friendly: '9m:26s' deviation_raw: 566 deviation_friendly_no_business: '9m:48s' deviation_raw_no_business: 588 median_friendly: '24m:30s' median_raw: 1470 median_friendly_no_business: '25m:15s' median_raw_no_business: 1515 consistency_score: 61.49% consistency_score_no_business: 61.19% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 66 overallTTF: friendly: '17m:4s' raw: 1024 friendly_no_business: '34m:53s' raw_no_business: 2093 overallTTC: friendly: '4h:21m' raw: 15704 friendly_no_business: '10h:43m' raw_no_business: 38629 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: h.wilkinson@timetoreply.com threads: total: 172 internal: 52 inbound: 93 outbound: 27 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 23 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.37 numerator: 23 denominator: 172 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 273 initial: 123 replies: 118 forward: 8 follow_up: 24 initial_replies: 38 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 154 initial: 34 replies: 105 forward: 13 follow_up: 2 initial_replies: 76 dailyStats: [] overallTTR: friendly: '1h:41m' raw: 6069 friendly_no_business: '4h:54m' raw_no_business: 17683 deviation_friendly: '12m:31s' deviation_raw: 751 deviation_friendly_no_business: '12m:55s' deviation_raw_no_business: 775 median_friendly: '12m:27s' median_raw: 747 median_friendly_no_business: '20m:40s' median_raw_no_business: 1240 consistency_score: 0% consistency_score_no_business: 37.5% percentileRanks: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 105 initialTTR: friendly: '1h:7m' raw: 4023 friendly_no_business: '2h:53m' raw_no_business: 10429 deviation_friendly: '12m:16s' deviation_raw: 736 deviation_friendly_no_business: '11m:52s' deviation_raw_no_business: 712 median_friendly: '14m:38s' median_raw: 878 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 16.22% consistency_score_no_business: 44.59% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 76 overallTTF: friendly: '43m:8s' raw: 2588 friendly_no_business: '1h:9m' raw_no_business: 4189 overallTTC: friendly: '4h:42m' raw: 16932 friendly_no_business: '11h:57m' raw_no_business: 43020 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 45 inbound: 75 outbound: 23 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 19 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.29 numerator: 19 denominator: 143 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 220 initial: 92 replies: 104 forward: 7 follow_up: 17 initial_replies: 41 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 158 initial: 34 replies: 108 forward: 15 follow_up: 1 initial_replies: 62 dailyStats: [] overallTTR: friendly: '1h:37m' raw: 5879 friendly_no_business: '4h:36m' raw_no_business: 16604 deviation_friendly: '14m:40s' deviation_raw: 880 deviation_friendly_no_business: '10m:34s' deviation_raw_no_business: 634 median_friendly: '14m:40s' median_raw: 880 median_friendly_no_business: '18m:1s' median_raw_no_business: 1081 consistency_score: 0.11% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 108 initialTTR: friendly: '1h:50m' raw: 6632 friendly_no_business: '2h:8m' raw_no_business: 7685 deviation_friendly: '9m:34s' deviation_raw: 574 deviation_friendly_no_business: '9m:34s' deviation_raw_no_business: 574 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '16m:23s' median_raw_no_business: 983 consistency_score: 41.64% consistency_score_no_business: 41.64% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 62 overallTTF: friendly: '23m:3s' raw: 1383 friendly_no_business: '36m:50s' raw_no_business: 2210 overallTTC: friendly: '5h:24m' raw: 19494 friendly_no_business: '15h:12m' raw_no_business: 54773 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.armstrong@timetoreply.com threads: total: 152 internal: 45 inbound: 83 outbound: 24 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.21 numerator: 14 denominator: 152 top_labels: [] messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 224 initial: 110 replies: 95 forward: 1 follow_up: 18 initial_replies: 34 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 138 initial: 30 replies: 96 forward: 12 follow_up: 0 initial_replies: 60 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5561 friendly_no_business: '5h:36m' raw_no_business: 20200 deviation_friendly: '13m:37s' deviation_raw: 817 deviation_friendly_no_business: '13m:4s' deviation_raw_no_business: 784 median_friendly: '13m:34s' median_raw: 814 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 0% consistency_score_no_business: 40.79% percentileRanks: - count: 0 key: '30m:0s' value: 77.08 - count: 0 key: '1h:0m' value: 80.21 - count: 0 key: '2h:0m' value: 86.46 - count: 0 key: '4h:0m' value: 89.58 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 96 initialTTR: friendly: '1h:45m' raw: 6301 friendly_no_business: '1h:45m' raw_no_business: 6301 deviation_friendly: '9m:20s' deviation_raw: 560 deviation_friendly_no_business: '9m:20s' deviation_raw_no_business: 560 median_friendly: '18m:59s' median_raw: 1139 median_friendly_no_business: '18m:59s' median_raw_no_business: 1139 consistency_score: 50.83% consistency_score_no_business: 50.83% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 60 overallTTF: friendly: '31m:21s' raw: 1881 friendly_no_business: '40m:52s' raw_no_business: 2452 overallTTC: friendly: '7h:32m' raw: 27148 friendly_no_business: '32h:51m' raw_no_business: 118267 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 overallTTF.raw: - name: r.kutch@timetoreply.com threads: total: 134 internal: 46 inbound: 71 outbound: 17 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 18 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.43 numerator: 18 denominator: 134 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 209 initial: 91 replies: 97 forward: 8 follow_up: 13 initial_replies: 28 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 132 initial: 23 replies: 95 forward: 11 follow_up: 3 initial_replies: 66 dailyStats: [] overallTTR: friendly: '1h:17m' raw: 4659 friendly_no_business: '3h:40m' raw_no_business: 13201 deviation_friendly: '16m:13s' deviation_raw: 973 deviation_friendly_no_business: '11m:20s' deviation_raw_no_business: 680 median_friendly: '17m:41s' median_raw: 1061 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 8.29% consistency_score_no_business: 51.39% percentileRanks: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 95 initialTTR: friendly: '1h:31m' raw: 5461 friendly_no_business: '1h:32m' raw_no_business: 5553 deviation_friendly: '9m:26s' deviation_raw: 566 deviation_friendly_no_business: '9m:48s' deviation_raw_no_business: 588 median_friendly: '24m:30s' median_raw: 1470 median_friendly_no_business: '25m:15s' median_raw_no_business: 1515 consistency_score: 61.49% consistency_score_no_business: 61.19% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 66 overallTTF: friendly: '17m:4s' raw: 1024 friendly_no_business: '34m:53s' raw_no_business: 2093 overallTTC: friendly: '4h:21m' raw: 15704 friendly_no_business: '10h:43m' raw_no_business: 38629 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 45 inbound: 75 outbound: 23 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 19 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.29 numerator: 19 denominator: 143 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 220 initial: 92 replies: 104 forward: 7 follow_up: 17 initial_replies: 41 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 158 initial: 34 replies: 108 forward: 15 follow_up: 1 initial_replies: 62 dailyStats: [] overallTTR: friendly: '1h:37m' raw: 5879 friendly_no_business: '4h:36m' raw_no_business: 16604 deviation_friendly: '14m:40s' deviation_raw: 880 deviation_friendly_no_business: '10m:34s' deviation_raw_no_business: 634 median_friendly: '14m:40s' median_raw: 880 median_friendly_no_business: '18m:1s' median_raw_no_business: 1081 consistency_score: 0.11% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 108 initialTTR: friendly: '1h:50m' raw: 6632 friendly_no_business: '2h:8m' raw_no_business: 7685 deviation_friendly: '9m:34s' deviation_raw: 574 deviation_friendly_no_business: '9m:34s' deviation_raw_no_business: 574 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '16m:23s' median_raw_no_business: 983 consistency_score: 41.64% consistency_score_no_business: 41.64% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 62 overallTTF: friendly: '23m:3s' raw: 1383 friendly_no_business: '36m:50s' raw_no_business: 2210 overallTTC: friendly: '5h:24m' raw: 19494 friendly_no_business: '15h:12m' raw_no_business: 54773 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: g.waelchi@timetoreply.com threads: total: 135 internal: 41 inbound: 68 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 20 have_replies: 0 have_initial_replies: 0 handledRate: rate: 14.81 numerator: 20 denominator: 135 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 214 initial: 90 replies: 90 forward: 14 follow_up: 20 initial_replies: 36 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 127 initial: 31 replies: 81 forward: 14 follow_up: 1 initial_replies: 51 dailyStats: [] overallTTR: friendly: '1h:29m' raw: 5369 friendly_no_business: '5h:34m' raw_no_business: 20074 deviation_friendly: '15m:7s' deviation_raw: 907 deviation_friendly_no_business: '11m:4s' deviation_raw_no_business: 664 median_friendly: '15m:7s' median_raw: 907 median_friendly_no_business: '22m:38s' median_raw_no_business: 1358 consistency_score: 0.05% consistency_score_no_business: 51.1% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 91.36 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 81 initialTTR: friendly: '1h:37m' raw: 5835 friendly_no_business: '1h:40m' raw_no_business: 6009 deviation_friendly: '11m:17s' deviation_raw: 677 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '24m:14s' median_raw: 1454 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 53.43% consistency_score_no_business: 50.61% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 51 overallTTF: friendly: '29m:52s' raw: 1792 friendly_no_business: '50m:52s' raw_no_business: 3052 overallTTC: friendly: '2h:41m' raw: 9697 friendly_no_business: '7h:35m' raw_no_business: 27315 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.armstrong@timetoreply.com threads: total: 152 internal: 45 inbound: 83 outbound: 24 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.21 numerator: 14 denominator: 152 top_labels: [] messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 224 initial: 110 replies: 95 forward: 1 follow_up: 18 initial_replies: 34 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 138 initial: 30 replies: 96 forward: 12 follow_up: 0 initial_replies: 60 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5561 friendly_no_business: '5h:36m' raw_no_business: 20200 deviation_friendly: '13m:37s' deviation_raw: 817 deviation_friendly_no_business: '13m:4s' deviation_raw_no_business: 784 median_friendly: '13m:34s' median_raw: 814 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 0% consistency_score_no_business: 40.79% percentileRanks: - count: 0 key: '30m:0s' value: 77.08 - count: 0 key: '1h:0m' value: 80.21 - count: 0 key: '2h:0m' value: 86.46 - count: 0 key: '4h:0m' value: 89.58 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 96 initialTTR: friendly: '1h:45m' raw: 6301 friendly_no_business: '1h:45m' raw_no_business: 6301 deviation_friendly: '9m:20s' deviation_raw: 560 deviation_friendly_no_business: '9m:20s' deviation_raw_no_business: 560 median_friendly: '18m:59s' median_raw: 1139 median_friendly_no_business: '18m:59s' median_raw_no_business: 1139 consistency_score: 50.83% consistency_score_no_business: 50.83% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 60 overallTTF: friendly: '31m:21s' raw: 1881 friendly_no_business: '40m:52s' raw_no_business: 2452 overallTTC: friendly: '7h:32m' raw: 27148 friendly_no_business: '32h:51m' raw_no_business: 118267 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: h.wilkinson@timetoreply.com threads: total: 172 internal: 52 inbound: 93 outbound: 27 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 23 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.37 numerator: 23 denominator: 172 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 273 initial: 123 replies: 118 forward: 8 follow_up: 24 initial_replies: 38 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 154 initial: 34 replies: 105 forward: 13 follow_up: 2 initial_replies: 76 dailyStats: [] overallTTR: friendly: '1h:41m' raw: 6069 friendly_no_business: '4h:54m' raw_no_business: 17683 deviation_friendly: '12m:31s' deviation_raw: 751 deviation_friendly_no_business: '12m:55s' deviation_raw_no_business: 775 median_friendly: '12m:27s' median_raw: 747 median_friendly_no_business: '20m:40s' median_raw_no_business: 1240 consistency_score: 0% consistency_score_no_business: 37.5% percentileRanks: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 105 initialTTR: friendly: '1h:7m' raw: 4023 friendly_no_business: '2h:53m' raw_no_business: 10429 deviation_friendly: '12m:16s' deviation_raw: 736 deviation_friendly_no_business: '11m:52s' deviation_raw_no_business: 712 median_friendly: '14m:38s' median_raw: 878 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 16.22% consistency_score_no_business: 44.59% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 76 overallTTF: friendly: '43m:8s' raw: 2588 friendly_no_business: '1h:9m' raw_no_business: 4189 overallTTC: friendly: '4h:42m' raw: 16932 friendly_no_business: '11h:57m' raw_no_business: 43020 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: j.auer@timetoreply.com threads: total: 146 internal: 44 inbound: 76 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 25 have_replies: 0 have_initial_replies: 0 handledRate: rate: 17.12 numerator: 25 denominator: 146 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 226 initial: 93 replies: 101 forward: 12 follow_up: 20 initial_replies: 37 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 151 initial: 32 replies: 99 forward: 19 follow_up: 1 initial_replies: 64 dailyStats: [] overallTTR: friendly: '2h:40m' raw: 9642 friendly_no_business: '9h:53m' raw_no_business: 35581 deviation_friendly: '14m:23s' deviation_raw: 863 deviation_friendly_no_business: '12m:30s' deviation_raw_no_business: 750 median_friendly: '17m:2s' median_raw: 1022 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 15.6% consistency_score_no_business: 44.85% percentileRanks: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 99 initialTTR: friendly: '1h:36m' raw: 5775 friendly_no_business: '1h:36m' raw_no_business: 5775 deviation_friendly: '10m:22s' deviation_raw: 622 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 54.23% consistency_score_no_business: 54.23% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 64 overallTTF: friendly: '2h:52m' raw: 10375 friendly_no_business: '13h:31m' raw_no_business: 48704 overallTTC: friendly: '3h:34m' raw: 12893 friendly_no_business: '8h:59m' raw_no_business: 32396 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: us-support@timetoreply.com threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 12 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: eu-support@timetoreply.com threads: total: 41 internal: 0 inbound: 41 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 4 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.76 numerator: 4 denominator: 41 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 50 initial: 41 replies: 7 forward: 0 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 overallTTR.raw: - name: r.kutch@timetoreply.com threads: total: 134 internal: 46 inbound: 71 outbound: 17 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 18 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.43 numerator: 18 denominator: 134 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 209 initial: 91 replies: 97 forward: 8 follow_up: 13 initial_replies: 28 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 132 initial: 23 replies: 95 forward: 11 follow_up: 3 initial_replies: 66 dailyStats: [] overallTTR: friendly: '1h:17m' raw: 4659 friendly_no_business: '3h:40m' raw_no_business: 13201 deviation_friendly: '16m:13s' deviation_raw: 973 deviation_friendly_no_business: '11m:20s' deviation_raw_no_business: 680 median_friendly: '17m:41s' median_raw: 1061 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 8.29% consistency_score_no_business: 51.39% percentileRanks: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 95 initialTTR: friendly: '1h:31m' raw: 5461 friendly_no_business: '1h:32m' raw_no_business: 5553 deviation_friendly: '9m:26s' deviation_raw: 566 deviation_friendly_no_business: '9m:48s' deviation_raw_no_business: 588 median_friendly: '24m:30s' median_raw: 1470 median_friendly_no_business: '25m:15s' median_raw_no_business: 1515 consistency_score: 61.49% consistency_score_no_business: 61.19% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 66 overallTTF: friendly: '17m:4s' raw: 1024 friendly_no_business: '34m:53s' raw_no_business: 2093 overallTTC: friendly: '4h:21m' raw: 15704 friendly_no_business: '10h:43m' raw_no_business: 38629 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: g.waelchi@timetoreply.com threads: total: 135 internal: 41 inbound: 68 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 20 have_replies: 0 have_initial_replies: 0 handledRate: rate: 14.81 numerator: 20 denominator: 135 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 214 initial: 90 replies: 90 forward: 14 follow_up: 20 initial_replies: 36 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 127 initial: 31 replies: 81 forward: 14 follow_up: 1 initial_replies: 51 dailyStats: [] overallTTR: friendly: '1h:29m' raw: 5369 friendly_no_business: '5h:34m' raw_no_business: 20074 deviation_friendly: '15m:7s' deviation_raw: 907 deviation_friendly_no_business: '11m:4s' deviation_raw_no_business: 664 median_friendly: '15m:7s' median_raw: 907 median_friendly_no_business: '22m:38s' median_raw_no_business: 1358 consistency_score: 0.05% consistency_score_no_business: 51.1% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 91.36 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 81 initialTTR: friendly: '1h:37m' raw: 5835 friendly_no_business: '1h:40m' raw_no_business: 6009 deviation_friendly: '11m:17s' deviation_raw: 677 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '24m:14s' median_raw: 1454 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 53.43% consistency_score_no_business: 50.61% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 51 overallTTF: friendly: '29m:52s' raw: 1792 friendly_no_business: '50m:52s' raw_no_business: 3052 overallTTC: friendly: '2h:41m' raw: 9697 friendly_no_business: '7h:35m' raw_no_business: 27315 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.armstrong@timetoreply.com threads: total: 152 internal: 45 inbound: 83 outbound: 24 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.21 numerator: 14 denominator: 152 top_labels: [] messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 224 initial: 110 replies: 95 forward: 1 follow_up: 18 initial_replies: 34 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 138 initial: 30 replies: 96 forward: 12 follow_up: 0 initial_replies: 60 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5561 friendly_no_business: '5h:36m' raw_no_business: 20200 deviation_friendly: '13m:37s' deviation_raw: 817 deviation_friendly_no_business: '13m:4s' deviation_raw_no_business: 784 median_friendly: '13m:34s' median_raw: 814 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 0% consistency_score_no_business: 40.79% percentileRanks: - count: 0 key: '30m:0s' value: 77.08 - count: 0 key: '1h:0m' value: 80.21 - count: 0 key: '2h:0m' value: 86.46 - count: 0 key: '4h:0m' value: 89.58 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 96 initialTTR: friendly: '1h:45m' raw: 6301 friendly_no_business: '1h:45m' raw_no_business: 6301 deviation_friendly: '9m:20s' deviation_raw: 560 deviation_friendly_no_business: '9m:20s' deviation_raw_no_business: 560 median_friendly: '18m:59s' median_raw: 1139 median_friendly_no_business: '18m:59s' median_raw_no_business: 1139 consistency_score: 50.83% consistency_score_no_business: 50.83% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 60 overallTTF: friendly: '31m:21s' raw: 1881 friendly_no_business: '40m:52s' raw_no_business: 2452 overallTTC: friendly: '7h:32m' raw: 27148 friendly_no_business: '32h:51m' raw_no_business: 118267 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 45 inbound: 75 outbound: 23 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 19 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.29 numerator: 19 denominator: 143 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 220 initial: 92 replies: 104 forward: 7 follow_up: 17 initial_replies: 41 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 158 initial: 34 replies: 108 forward: 15 follow_up: 1 initial_replies: 62 dailyStats: [] overallTTR: friendly: '1h:37m' raw: 5879 friendly_no_business: '4h:36m' raw_no_business: 16604 deviation_friendly: '14m:40s' deviation_raw: 880 deviation_friendly_no_business: '10m:34s' deviation_raw_no_business: 634 median_friendly: '14m:40s' median_raw: 880 median_friendly_no_business: '18m:1s' median_raw_no_business: 1081 consistency_score: 0.11% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 108 initialTTR: friendly: '1h:50m' raw: 6632 friendly_no_business: '2h:8m' raw_no_business: 7685 deviation_friendly: '9m:34s' deviation_raw: 574 deviation_friendly_no_business: '9m:34s' deviation_raw_no_business: 574 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '16m:23s' median_raw_no_business: 983 consistency_score: 41.64% consistency_score_no_business: 41.64% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 62 overallTTF: friendly: '23m:3s' raw: 1383 friendly_no_business: '36m:50s' raw_no_business: 2210 overallTTC: friendly: '5h:24m' raw: 19494 friendly_no_business: '15h:12m' raw_no_business: 54773 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: h.wilkinson@timetoreply.com threads: total: 172 internal: 52 inbound: 93 outbound: 27 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 23 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.37 numerator: 23 denominator: 172 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 273 initial: 123 replies: 118 forward: 8 follow_up: 24 initial_replies: 38 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 154 initial: 34 replies: 105 forward: 13 follow_up: 2 initial_replies: 76 dailyStats: [] overallTTR: friendly: '1h:41m' raw: 6069 friendly_no_business: '4h:54m' raw_no_business: 17683 deviation_friendly: '12m:31s' deviation_raw: 751 deviation_friendly_no_business: '12m:55s' deviation_raw_no_business: 775 median_friendly: '12m:27s' median_raw: 747 median_friendly_no_business: '20m:40s' median_raw_no_business: 1240 consistency_score: 0% consistency_score_no_business: 37.5% percentileRanks: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 105 initialTTR: friendly: '1h:7m' raw: 4023 friendly_no_business: '2h:53m' raw_no_business: 10429 deviation_friendly: '12m:16s' deviation_raw: 736 deviation_friendly_no_business: '11m:52s' deviation_raw_no_business: 712 median_friendly: '14m:38s' median_raw: 878 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 16.22% consistency_score_no_business: 44.59% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 76 overallTTF: friendly: '43m:8s' raw: 2588 friendly_no_business: '1h:9m' raw_no_business: 4189 overallTTC: friendly: '4h:42m' raw: 16932 friendly_no_business: '11h:57m' raw_no_business: 43020 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: j.auer@timetoreply.com threads: total: 146 internal: 44 inbound: 76 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 25 have_replies: 0 have_initial_replies: 0 handledRate: rate: 17.12 numerator: 25 denominator: 146 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 226 initial: 93 replies: 101 forward: 12 follow_up: 20 initial_replies: 37 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 151 initial: 32 replies: 99 forward: 19 follow_up: 1 initial_replies: 64 dailyStats: [] overallTTR: friendly: '2h:40m' raw: 9642 friendly_no_business: '9h:53m' raw_no_business: 35581 deviation_friendly: '14m:23s' deviation_raw: 863 deviation_friendly_no_business: '12m:30s' deviation_raw_no_business: 750 median_friendly: '17m:2s' median_raw: 1022 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 15.6% consistency_score_no_business: 44.85% percentileRanks: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 99 initialTTR: friendly: '1h:36m' raw: 5775 friendly_no_business: '1h:36m' raw_no_business: 5775 deviation_friendly: '10m:22s' deviation_raw: 622 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 54.23% consistency_score_no_business: 54.23% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 64 overallTTF: friendly: '2h:52m' raw: 10375 friendly_no_business: '13h:31m' raw_no_business: 48704 overallTTC: friendly: '3h:34m' raw: 12893 friendly_no_business: '8h:59m' raw_no_business: 32396 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: us-support@timetoreply.com threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 12 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: eu-support@timetoreply.com threads: total: 41 internal: 0 inbound: 41 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 4 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.76 numerator: 4 denominator: 41 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 50 initial: 41 replies: 7 forward: 0 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 threads.total: - name: h.wilkinson@timetoreply.com threads: total: 172 internal: 52 inbound: 93 outbound: 27 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 23 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.37 numerator: 23 denominator: 172 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 273 initial: 123 replies: 118 forward: 8 follow_up: 24 initial_replies: 38 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 154 initial: 34 replies: 105 forward: 13 follow_up: 2 initial_replies: 76 dailyStats: [] overallTTR: friendly: '1h:41m' raw: 6069 friendly_no_business: '4h:54m' raw_no_business: 17683 deviation_friendly: '12m:31s' deviation_raw: 751 deviation_friendly_no_business: '12m:55s' deviation_raw_no_business: 775 median_friendly: '12m:27s' median_raw: 747 median_friendly_no_business: '20m:40s' median_raw_no_business: 1240 consistency_score: 0% consistency_score_no_business: 37.5% percentileRanks: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 105 initialTTR: friendly: '1h:7m' raw: 4023 friendly_no_business: '2h:53m' raw_no_business: 10429 deviation_friendly: '12m:16s' deviation_raw: 736 deviation_friendly_no_business: '11m:52s' deviation_raw_no_business: 712 median_friendly: '14m:38s' median_raw: 878 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 16.22% consistency_score_no_business: 44.59% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 76 overallTTF: friendly: '43m:8s' raw: 2588 friendly_no_business: '1h:9m' raw_no_business: 4189 overallTTC: friendly: '4h:42m' raw: 16932 friendly_no_business: '11h:57m' raw_no_business: 43020 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.armstrong@timetoreply.com threads: total: 152 internal: 45 inbound: 83 outbound: 24 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.21 numerator: 14 denominator: 152 top_labels: [] messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 224 initial: 110 replies: 95 forward: 1 follow_up: 18 initial_replies: 34 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 138 initial: 30 replies: 96 forward: 12 follow_up: 0 initial_replies: 60 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5561 friendly_no_business: '5h:36m' raw_no_business: 20200 deviation_friendly: '13m:37s' deviation_raw: 817 deviation_friendly_no_business: '13m:4s' deviation_raw_no_business: 784 median_friendly: '13m:34s' median_raw: 814 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 0% consistency_score_no_business: 40.79% percentileRanks: - count: 0 key: '30m:0s' value: 77.08 - count: 0 key: '1h:0m' value: 80.21 - count: 0 key: '2h:0m' value: 86.46 - count: 0 key: '4h:0m' value: 89.58 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 96 initialTTR: friendly: '1h:45m' raw: 6301 friendly_no_business: '1h:45m' raw_no_business: 6301 deviation_friendly: '9m:20s' deviation_raw: 560 deviation_friendly_no_business: '9m:20s' deviation_raw_no_business: 560 median_friendly: '18m:59s' median_raw: 1139 median_friendly_no_business: '18m:59s' median_raw_no_business: 1139 consistency_score: 50.83% consistency_score_no_business: 50.83% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 60 overallTTF: friendly: '31m:21s' raw: 1881 friendly_no_business: '40m:52s' raw_no_business: 2452 overallTTC: friendly: '7h:32m' raw: 27148 friendly_no_business: '32h:51m' raw_no_business: 118267 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: j.auer@timetoreply.com threads: total: 146 internal: 44 inbound: 76 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 25 have_replies: 0 have_initial_replies: 0 handledRate: rate: 17.12 numerator: 25 denominator: 146 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 226 initial: 93 replies: 101 forward: 12 follow_up: 20 initial_replies: 37 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 151 initial: 32 replies: 99 forward: 19 follow_up: 1 initial_replies: 64 dailyStats: [] overallTTR: friendly: '2h:40m' raw: 9642 friendly_no_business: '9h:53m' raw_no_business: 35581 deviation_friendly: '14m:23s' deviation_raw: 863 deviation_friendly_no_business: '12m:30s' deviation_raw_no_business: 750 median_friendly: '17m:2s' median_raw: 1022 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 15.6% consistency_score_no_business: 44.85% percentileRanks: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 99 initialTTR: friendly: '1h:36m' raw: 5775 friendly_no_business: '1h:36m' raw_no_business: 5775 deviation_friendly: '10m:22s' deviation_raw: 622 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 54.23% consistency_score_no_business: 54.23% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 64 overallTTF: friendly: '2h:52m' raw: 10375 friendly_no_business: '13h:31m' raw_no_business: 48704 overallTTC: friendly: '3h:34m' raw: 12893 friendly_no_business: '8h:59m' raw_no_business: 32396 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 45 inbound: 75 outbound: 23 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 19 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.29 numerator: 19 denominator: 143 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 220 initial: 92 replies: 104 forward: 7 follow_up: 17 initial_replies: 41 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 158 initial: 34 replies: 108 forward: 15 follow_up: 1 initial_replies: 62 dailyStats: [] overallTTR: friendly: '1h:37m' raw: 5879 friendly_no_business: '4h:36m' raw_no_business: 16604 deviation_friendly: '14m:40s' deviation_raw: 880 deviation_friendly_no_business: '10m:34s' deviation_raw_no_business: 634 median_friendly: '14m:40s' median_raw: 880 median_friendly_no_business: '18m:1s' median_raw_no_business: 1081 consistency_score: 0.11% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 108 initialTTR: friendly: '1h:50m' raw: 6632 friendly_no_business: '2h:8m' raw_no_business: 7685 deviation_friendly: '9m:34s' deviation_raw: 574 deviation_friendly_no_business: '9m:34s' deviation_raw_no_business: 574 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '16m:23s' median_raw_no_business: 983 consistency_score: 41.64% consistency_score_no_business: 41.64% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 62 overallTTF: friendly: '23m:3s' raw: 1383 friendly_no_business: '36m:50s' raw_no_business: 2210 overallTTC: friendly: '5h:24m' raw: 19494 friendly_no_business: '15h:12m' raw_no_business: 54773 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: g.waelchi@timetoreply.com threads: total: 135 internal: 41 inbound: 68 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 20 have_replies: 0 have_initial_replies: 0 handledRate: rate: 14.81 numerator: 20 denominator: 135 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 214 initial: 90 replies: 90 forward: 14 follow_up: 20 initial_replies: 36 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 127 initial: 31 replies: 81 forward: 14 follow_up: 1 initial_replies: 51 dailyStats: [] overallTTR: friendly: '1h:29m' raw: 5369 friendly_no_business: '5h:34m' raw_no_business: 20074 deviation_friendly: '15m:7s' deviation_raw: 907 deviation_friendly_no_business: '11m:4s' deviation_raw_no_business: 664 median_friendly: '15m:7s' median_raw: 907 median_friendly_no_business: '22m:38s' median_raw_no_business: 1358 consistency_score: 0.05% consistency_score_no_business: 51.1% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 91.36 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 81 initialTTR: friendly: '1h:37m' raw: 5835 friendly_no_business: '1h:40m' raw_no_business: 6009 deviation_friendly: '11m:17s' deviation_raw: 677 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '24m:14s' median_raw: 1454 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 53.43% consistency_score_no_business: 50.61% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 51 overallTTF: friendly: '29m:52s' raw: 1792 friendly_no_business: '50m:52s' raw_no_business: 3052 overallTTC: friendly: '2h:41m' raw: 9697 friendly_no_business: '7h:35m' raw_no_business: 27315 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: r.kutch@timetoreply.com threads: total: 134 internal: 46 inbound: 71 outbound: 17 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 18 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.43 numerator: 18 denominator: 134 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 209 initial: 91 replies: 97 forward: 8 follow_up: 13 initial_replies: 28 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 132 initial: 23 replies: 95 forward: 11 follow_up: 3 initial_replies: 66 dailyStats: [] overallTTR: friendly: '1h:17m' raw: 4659 friendly_no_business: '3h:40m' raw_no_business: 13201 deviation_friendly: '16m:13s' deviation_raw: 973 deviation_friendly_no_business: '11m:20s' deviation_raw_no_business: 680 median_friendly: '17m:41s' median_raw: 1061 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 8.29% consistency_score_no_business: 51.39% percentileRanks: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 95 initialTTR: friendly: '1h:31m' raw: 5461 friendly_no_business: '1h:32m' raw_no_business: 5553 deviation_friendly: '9m:26s' deviation_raw: 566 deviation_friendly_no_business: '9m:48s' deviation_raw_no_business: 588 median_friendly: '24m:30s' median_raw: 1470 median_friendly_no_business: '25m:15s' median_raw_no_business: 1515 consistency_score: 61.49% consistency_score_no_business: 61.19% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 66 overallTTF: friendly: '17m:4s' raw: 1024 friendly_no_business: '34m:53s' raw_no_business: 2093 overallTTC: friendly: '4h:21m' raw: 15704 friendly_no_business: '10h:43m' raw_no_business: 38629 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: eu-support@timetoreply.com threads: total: 41 internal: 0 inbound: 41 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 4 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.76 numerator: 4 denominator: 41 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 50 initial: 41 replies: 7 forward: 0 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: us-support@timetoreply.com threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 12 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 properties: replyTimePercentages: type: object properties: categories: type: array example: - r.kutch@timetoreply.com - g.waelchi@timetoreply.com - c.armstrong@timetoreply.com - c.rosenbaum@timetoreply.com - h.wilkinson@timetoreply.com - j.auer@timetoreply.com - us-support@timetoreply.com - eu-support@timetoreply.com items: type: string series: type: array example: - name: 'Replies in under 30m:0s' data: - 73.68 - 74.07 - 77.08 - 74.07 - 75.96 - 74.49 - 0 - 0 index: 3 legendIndex: 0 stringKey: '30m:0s' type: bar - name: 'Replies in under 1h:0m' data: - 6.32 - 9.88 - 3.13 - 7.41 - 6.73 - 7.14 - 0 - 0 index: 2 legendIndex: 1 stringKey: '1h:0m' type: bar - name: 'Replies in under 2h:0m' data: - 6.32 - 3.7 - 6.25 - 4.63 - 2.89 - 4.08 - 0 - 0 index: 1 legendIndex: 2 stringKey: '2h:0m' type: bar - name: 'Replies in under 4h:0m' data: - 6.31 - 3.71 - 3.12 - 3.7 - 6.73 - 2.05 - 0 - 0 index: 0 legendIndex: 3 stringKey: '4h:0m' type: bar items: type: object properties: name: type: string example: 'Replies in under 30m:0s' data: type: array example: - 73.68 - 74.07 - 77.08 - 74.07 - 75.96 - 74.49 - 0 - 0 items: type: number index: type: integer example: 3 legendIndex: type: integer example: 0 stringKey: type: string example: '30m:0s' type: type: string example: bar agentStats: type: object properties: initialTTR.raw: type: array example: - name: h.wilkinson@timetoreply.com threads: total: 172 internal: 52 inbound: 93 outbound: 27 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 23 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.37 numerator: 23 denominator: 172 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 273 initial: 123 replies: 118 forward: 8 follow_up: 24 initial_replies: 38 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 154 initial: 34 replies: 105 forward: 13 follow_up: 2 initial_replies: 76 dailyStats: [] overallTTR: friendly: '1h:41m' raw: 6069 friendly_no_business: '4h:54m' raw_no_business: 17683 deviation_friendly: '12m:31s' deviation_raw: 751 deviation_friendly_no_business: '12m:55s' deviation_raw_no_business: 775 median_friendly: '12m:27s' median_raw: 747 median_friendly_no_business: '20m:40s' median_raw_no_business: 1240 consistency_score: 0% consistency_score_no_business: 37.5% percentileRanks: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 105 initialTTR: friendly: '1h:7m' raw: 4023 friendly_no_business: '2h:53m' raw_no_business: 10429 deviation_friendly: '12m:16s' deviation_raw: 736 deviation_friendly_no_business: '11m:52s' deviation_raw_no_business: 712 median_friendly: '14m:38s' median_raw: 878 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 16.22% consistency_score_no_business: 44.59% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 76 overallTTF: friendly: '43m:8s' raw: 2588 friendly_no_business: '1h:9m' raw_no_business: 4189 overallTTC: friendly: '4h:42m' raw: 16932 friendly_no_business: '11h:57m' raw_no_business: 43020 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: r.kutch@timetoreply.com threads: total: 134 internal: 46 inbound: 71 outbound: 17 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 18 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.43 numerator: 18 denominator: 134 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 209 initial: 91 replies: 97 forward: 8 follow_up: 13 initial_replies: 28 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 132 initial: 23 replies: 95 forward: 11 follow_up: 3 initial_replies: 66 dailyStats: [] overallTTR: friendly: '1h:17m' raw: 4659 friendly_no_business: '3h:40m' raw_no_business: 13201 deviation_friendly: '16m:13s' deviation_raw: 973 deviation_friendly_no_business: '11m:20s' deviation_raw_no_business: 680 median_friendly: '17m:41s' median_raw: 1061 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 8.29% consistency_score_no_business: 51.39% percentileRanks: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 95 initialTTR: friendly: '1h:31m' raw: 5461 friendly_no_business: '1h:32m' raw_no_business: 5553 deviation_friendly: '9m:26s' deviation_raw: 566 deviation_friendly_no_business: '9m:48s' deviation_raw_no_business: 588 median_friendly: '24m:30s' median_raw: 1470 median_friendly_no_business: '25m:15s' median_raw_no_business: 1515 consistency_score: 61.49% consistency_score_no_business: 61.19% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 66 overallTTF: friendly: '17m:4s' raw: 1024 friendly_no_business: '34m:53s' raw_no_business: 2093 overallTTC: friendly: '4h:21m' raw: 15704 friendly_no_business: '10h:43m' raw_no_business: 38629 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: j.auer@timetoreply.com threads: total: 146 internal: 44 inbound: 76 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 25 have_replies: 0 have_initial_replies: 0 handledRate: rate: 17.12 numerator: 25 denominator: 146 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 226 initial: 93 replies: 101 forward: 12 follow_up: 20 initial_replies: 37 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 151 initial: 32 replies: 99 forward: 19 follow_up: 1 initial_replies: 64 dailyStats: [] overallTTR: friendly: '2h:40m' raw: 9642 friendly_no_business: '9h:53m' raw_no_business: 35581 deviation_friendly: '14m:23s' deviation_raw: 863 deviation_friendly_no_business: '12m:30s' deviation_raw_no_business: 750 median_friendly: '17m:2s' median_raw: 1022 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 15.6% consistency_score_no_business: 44.85% percentileRanks: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 99 initialTTR: friendly: '1h:36m' raw: 5775 friendly_no_business: '1h:36m' raw_no_business: 5775 deviation_friendly: '10m:22s' deviation_raw: 622 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 54.23% consistency_score_no_business: 54.23% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 64 overallTTF: friendly: '2h:52m' raw: 10375 friendly_no_business: '13h:31m' raw_no_business: 48704 overallTTC: friendly: '3h:34m' raw: 12893 friendly_no_business: '8h:59m' raw_no_business: 32396 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: g.waelchi@timetoreply.com threads: total: 135 internal: 41 inbound: 68 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 20 have_replies: 0 have_initial_replies: 0 handledRate: rate: 14.81 numerator: 20 denominator: 135 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 214 initial: 90 replies: 90 forward: 14 follow_up: 20 initial_replies: 36 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 127 initial: 31 replies: 81 forward: 14 follow_up: 1 initial_replies: 51 dailyStats: [] overallTTR: friendly: '1h:29m' raw: 5369 friendly_no_business: '5h:34m' raw_no_business: 20074 deviation_friendly: '15m:7s' deviation_raw: 907 deviation_friendly_no_business: '11m:4s' deviation_raw_no_business: 664 median_friendly: '15m:7s' median_raw: 907 median_friendly_no_business: '22m:38s' median_raw_no_business: 1358 consistency_score: 0.05% consistency_score_no_business: 51.1% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 91.36 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 81 initialTTR: friendly: '1h:37m' raw: 5835 friendly_no_business: '1h:40m' raw_no_business: 6009 deviation_friendly: '11m:17s' deviation_raw: 677 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '24m:14s' median_raw: 1454 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 53.43% consistency_score_no_business: 50.61% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 51 overallTTF: friendly: '29m:52s' raw: 1792 friendly_no_business: '50m:52s' raw_no_business: 3052 overallTTC: friendly: '2h:41m' raw: 9697 friendly_no_business: '7h:35m' raw_no_business: 27315 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.armstrong@timetoreply.com threads: total: 152 internal: 45 inbound: 83 outbound: 24 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.21 numerator: 14 denominator: 152 top_labels: [] messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 224 initial: 110 replies: 95 forward: 1 follow_up: 18 initial_replies: 34 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 138 initial: 30 replies: 96 forward: 12 follow_up: 0 initial_replies: 60 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5561 friendly_no_business: '5h:36m' raw_no_business: 20200 deviation_friendly: '13m:37s' deviation_raw: 817 deviation_friendly_no_business: '13m:4s' deviation_raw_no_business: 784 median_friendly: '13m:34s' median_raw: 814 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 0% consistency_score_no_business: 40.79% percentileRanks: - count: 0 key: '30m:0s' value: 77.08 - count: 0 key: '1h:0m' value: 80.21 - count: 0 key: '2h:0m' value: 86.46 - count: 0 key: '4h:0m' value: 89.58 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 96 initialTTR: friendly: '1h:45m' raw: 6301 friendly_no_business: '1h:45m' raw_no_business: 6301 deviation_friendly: '9m:20s' deviation_raw: 560 deviation_friendly_no_business: '9m:20s' deviation_raw_no_business: 560 median_friendly: '18m:59s' median_raw: 1139 median_friendly_no_business: '18m:59s' median_raw_no_business: 1139 consistency_score: 50.83% consistency_score_no_business: 50.83% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 60 overallTTF: friendly: '31m:21s' raw: 1881 friendly_no_business: '40m:52s' raw_no_business: 2452 overallTTC: friendly: '7h:32m' raw: 27148 friendly_no_business: '32h:51m' raw_no_business: 118267 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 45 inbound: 75 outbound: 23 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 19 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.29 numerator: 19 denominator: 143 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 220 initial: 92 replies: 104 forward: 7 follow_up: 17 initial_replies: 41 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 158 initial: 34 replies: 108 forward: 15 follow_up: 1 initial_replies: 62 dailyStats: [] overallTTR: friendly: '1h:37m' raw: 5879 friendly_no_business: '4h:36m' raw_no_business: 16604 deviation_friendly: '14m:40s' deviation_raw: 880 deviation_friendly_no_business: '10m:34s' deviation_raw_no_business: 634 median_friendly: '14m:40s' median_raw: 880 median_friendly_no_business: '18m:1s' median_raw_no_business: 1081 consistency_score: 0.11% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 108 initialTTR: friendly: '1h:50m' raw: 6632 friendly_no_business: '2h:8m' raw_no_business: 7685 deviation_friendly: '9m:34s' deviation_raw: 574 deviation_friendly_no_business: '9m:34s' deviation_raw_no_business: 574 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '16m:23s' median_raw_no_business: 983 consistency_score: 41.64% consistency_score_no_business: 41.64% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 62 overallTTF: friendly: '23m:3s' raw: 1383 friendly_no_business: '36m:50s' raw_no_business: 2210 overallTTC: friendly: '5h:24m' raw: 19494 friendly_no_business: '15h:12m' raw_no_business: 54773 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: us-support@timetoreply.com threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 12 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: eu-support@timetoreply.com threads: total: 41 internal: 0 inbound: 41 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 4 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.76 numerator: 4 denominator: 41 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 50 initial: 41 replies: 7 forward: 0 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: h.wilkinson@timetoreply.com threads: type: object properties: total: type: integer example: 172 internal: type: integer example: 52 inbound: type: integer example: 93 outbound: type: integer example: 27 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 23 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: number example: 13.37 numerator: type: integer example: 23 denominator: type: integer example: 172 top_labels: type: array example: [] messages_per_conversations_avg: type: number example: 2.5 messages_received_per_conversations_avg: type: number example: 1.6 messages_sent_per_conversations_avg: type: number example: 0.9 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 273 initial: type: integer example: 123 replies: type: integer example: 118 forward: type: integer example: 8 follow_up: type: integer example: 24 initial_replies: type: integer example: 38 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 154 initial: type: integer example: 34 replies: type: integer example: 105 forward: type: integer example: 13 follow_up: type: integer example: 2 initial_replies: type: integer example: 76 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '1h:41m' raw: type: integer example: 6069 friendly_no_business: type: string example: '4h:54m' raw_no_business: type: integer example: 17683 deviation_friendly: type: string example: '12m:31s' deviation_raw: type: integer example: 751 deviation_friendly_no_business: type: string example: '12m:55s' deviation_raw_no_business: type: integer example: 775 median_friendly: type: string example: '12m:27s' median_raw: type: integer example: 747 median_friendly_no_business: type: string example: '20m:40s' median_raw_no_business: type: integer example: 1240 consistency_score: type: string example: 0% consistency_score_no_business: type: string example: 37.5% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: number, example: 75.96 } percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 105 initialTTR: type: object properties: friendly: type: string example: '1h:7m' raw: type: integer example: 4023 friendly_no_business: type: string example: '2h:53m' raw_no_business: type: integer example: 10429 deviation_friendly: type: string example: '12m:16s' deviation_raw: type: integer example: 736 deviation_friendly_no_business: type: string example: '11m:52s' deviation_raw_no_business: type: integer example: 712 median_friendly: type: string example: '14m:38s' median_raw: type: integer example: 878 median_friendly_no_business: type: string example: '21m:25s' median_raw_no_business: type: integer example: 1285 consistency_score: type: string example: 16.22% consistency_score_no_business: type: string example: 44.59% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 76 overallTTF: type: object properties: friendly: type: string example: '43m:8s' raw: type: integer example: 2588 friendly_no_business: type: string example: '1h:9m' raw_no_business: type: integer example: 4189 overallTTC: type: object properties: friendly: type: string example: '4h:42m' raw: type: integer example: 16932 friendly_no_business: type: string example: '11h:57m' raw_no_business: type: integer example: 43020 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 messages.received.count: type: array example: - name: h.wilkinson@timetoreply.com threads: total: 172 internal: 52 inbound: 93 outbound: 27 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 23 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.37 numerator: 23 denominator: 172 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 273 initial: 123 replies: 118 forward: 8 follow_up: 24 initial_replies: 38 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 154 initial: 34 replies: 105 forward: 13 follow_up: 2 initial_replies: 76 dailyStats: [] overallTTR: friendly: '1h:41m' raw: 6069 friendly_no_business: '4h:54m' raw_no_business: 17683 deviation_friendly: '12m:31s' deviation_raw: 751 deviation_friendly_no_business: '12m:55s' deviation_raw_no_business: 775 median_friendly: '12m:27s' median_raw: 747 median_friendly_no_business: '20m:40s' median_raw_no_business: 1240 consistency_score: 0% consistency_score_no_business: 37.5% percentileRanks: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 105 initialTTR: friendly: '1h:7m' raw: 4023 friendly_no_business: '2h:53m' raw_no_business: 10429 deviation_friendly: '12m:16s' deviation_raw: 736 deviation_friendly_no_business: '11m:52s' deviation_raw_no_business: 712 median_friendly: '14m:38s' median_raw: 878 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 16.22% consistency_score_no_business: 44.59% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 76 overallTTF: friendly: '43m:8s' raw: 2588 friendly_no_business: '1h:9m' raw_no_business: 4189 overallTTC: friendly: '4h:42m' raw: 16932 friendly_no_business: '11h:57m' raw_no_business: 43020 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: j.auer@timetoreply.com threads: total: 146 internal: 44 inbound: 76 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 25 have_replies: 0 have_initial_replies: 0 handledRate: rate: 17.12 numerator: 25 denominator: 146 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 226 initial: 93 replies: 101 forward: 12 follow_up: 20 initial_replies: 37 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 151 initial: 32 replies: 99 forward: 19 follow_up: 1 initial_replies: 64 dailyStats: [] overallTTR: friendly: '2h:40m' raw: 9642 friendly_no_business: '9h:53m' raw_no_business: 35581 deviation_friendly: '14m:23s' deviation_raw: 863 deviation_friendly_no_business: '12m:30s' deviation_raw_no_business: 750 median_friendly: '17m:2s' median_raw: 1022 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 15.6% consistency_score_no_business: 44.85% percentileRanks: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 99 initialTTR: friendly: '1h:36m' raw: 5775 friendly_no_business: '1h:36m' raw_no_business: 5775 deviation_friendly: '10m:22s' deviation_raw: 622 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 54.23% consistency_score_no_business: 54.23% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 64 overallTTF: friendly: '2h:52m' raw: 10375 friendly_no_business: '13h:31m' raw_no_business: 48704 overallTTC: friendly: '3h:34m' raw: 12893 friendly_no_business: '8h:59m' raw_no_business: 32396 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.armstrong@timetoreply.com threads: total: 152 internal: 45 inbound: 83 outbound: 24 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.21 numerator: 14 denominator: 152 top_labels: [] messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 224 initial: 110 replies: 95 forward: 1 follow_up: 18 initial_replies: 34 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 138 initial: 30 replies: 96 forward: 12 follow_up: 0 initial_replies: 60 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5561 friendly_no_business: '5h:36m' raw_no_business: 20200 deviation_friendly: '13m:37s' deviation_raw: 817 deviation_friendly_no_business: '13m:4s' deviation_raw_no_business: 784 median_friendly: '13m:34s' median_raw: 814 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 0% consistency_score_no_business: 40.79% percentileRanks: - count: 0 key: '30m:0s' value: 77.08 - count: 0 key: '1h:0m' value: 80.21 - count: 0 key: '2h:0m' value: 86.46 - count: 0 key: '4h:0m' value: 89.58 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 96 initialTTR: friendly: '1h:45m' raw: 6301 friendly_no_business: '1h:45m' raw_no_business: 6301 deviation_friendly: '9m:20s' deviation_raw: 560 deviation_friendly_no_business: '9m:20s' deviation_raw_no_business: 560 median_friendly: '18m:59s' median_raw: 1139 median_friendly_no_business: '18m:59s' median_raw_no_business: 1139 consistency_score: 50.83% consistency_score_no_business: 50.83% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 60 overallTTF: friendly: '31m:21s' raw: 1881 friendly_no_business: '40m:52s' raw_no_business: 2452 overallTTC: friendly: '7h:32m' raw: 27148 friendly_no_business: '32h:51m' raw_no_business: 118267 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 45 inbound: 75 outbound: 23 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 19 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.29 numerator: 19 denominator: 143 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 220 initial: 92 replies: 104 forward: 7 follow_up: 17 initial_replies: 41 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 158 initial: 34 replies: 108 forward: 15 follow_up: 1 initial_replies: 62 dailyStats: [] overallTTR: friendly: '1h:37m' raw: 5879 friendly_no_business: '4h:36m' raw_no_business: 16604 deviation_friendly: '14m:40s' deviation_raw: 880 deviation_friendly_no_business: '10m:34s' deviation_raw_no_business: 634 median_friendly: '14m:40s' median_raw: 880 median_friendly_no_business: '18m:1s' median_raw_no_business: 1081 consistency_score: 0.11% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 108 initialTTR: friendly: '1h:50m' raw: 6632 friendly_no_business: '2h:8m' raw_no_business: 7685 deviation_friendly: '9m:34s' deviation_raw: 574 deviation_friendly_no_business: '9m:34s' deviation_raw_no_business: 574 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '16m:23s' median_raw_no_business: 983 consistency_score: 41.64% consistency_score_no_business: 41.64% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 62 overallTTF: friendly: '23m:3s' raw: 1383 friendly_no_business: '36m:50s' raw_no_business: 2210 overallTTC: friendly: '5h:24m' raw: 19494 friendly_no_business: '15h:12m' raw_no_business: 54773 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: g.waelchi@timetoreply.com threads: total: 135 internal: 41 inbound: 68 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 20 have_replies: 0 have_initial_replies: 0 handledRate: rate: 14.81 numerator: 20 denominator: 135 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 214 initial: 90 replies: 90 forward: 14 follow_up: 20 initial_replies: 36 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 127 initial: 31 replies: 81 forward: 14 follow_up: 1 initial_replies: 51 dailyStats: [] overallTTR: friendly: '1h:29m' raw: 5369 friendly_no_business: '5h:34m' raw_no_business: 20074 deviation_friendly: '15m:7s' deviation_raw: 907 deviation_friendly_no_business: '11m:4s' deviation_raw_no_business: 664 median_friendly: '15m:7s' median_raw: 907 median_friendly_no_business: '22m:38s' median_raw_no_business: 1358 consistency_score: 0.05% consistency_score_no_business: 51.1% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 91.36 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 81 initialTTR: friendly: '1h:37m' raw: 5835 friendly_no_business: '1h:40m' raw_no_business: 6009 deviation_friendly: '11m:17s' deviation_raw: 677 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '24m:14s' median_raw: 1454 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 53.43% consistency_score_no_business: 50.61% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 51 overallTTF: friendly: '29m:52s' raw: 1792 friendly_no_business: '50m:52s' raw_no_business: 3052 overallTTC: friendly: '2h:41m' raw: 9697 friendly_no_business: '7h:35m' raw_no_business: 27315 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: r.kutch@timetoreply.com threads: total: 134 internal: 46 inbound: 71 outbound: 17 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 18 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.43 numerator: 18 denominator: 134 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 209 initial: 91 replies: 97 forward: 8 follow_up: 13 initial_replies: 28 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 132 initial: 23 replies: 95 forward: 11 follow_up: 3 initial_replies: 66 dailyStats: [] overallTTR: friendly: '1h:17m' raw: 4659 friendly_no_business: '3h:40m' raw_no_business: 13201 deviation_friendly: '16m:13s' deviation_raw: 973 deviation_friendly_no_business: '11m:20s' deviation_raw_no_business: 680 median_friendly: '17m:41s' median_raw: 1061 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 8.29% consistency_score_no_business: 51.39% percentileRanks: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 95 initialTTR: friendly: '1h:31m' raw: 5461 friendly_no_business: '1h:32m' raw_no_business: 5553 deviation_friendly: '9m:26s' deviation_raw: 566 deviation_friendly_no_business: '9m:48s' deviation_raw_no_business: 588 median_friendly: '24m:30s' median_raw: 1470 median_friendly_no_business: '25m:15s' median_raw_no_business: 1515 consistency_score: 61.49% consistency_score_no_business: 61.19% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 66 overallTTF: friendly: '17m:4s' raw: 1024 friendly_no_business: '34m:53s' raw_no_business: 2093 overallTTC: friendly: '4h:21m' raw: 15704 friendly_no_business: '10h:43m' raw_no_business: 38629 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: eu-support@timetoreply.com threads: total: 41 internal: 0 inbound: 41 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 4 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.76 numerator: 4 denominator: 41 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 50 initial: 41 replies: 7 forward: 0 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: us-support@timetoreply.com threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 12 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: h.wilkinson@timetoreply.com threads: type: object properties: total: type: integer example: 172 internal: type: integer example: 52 inbound: type: integer example: 93 outbound: type: integer example: 27 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 23 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: number example: 13.37 numerator: type: integer example: 23 denominator: type: integer example: 172 top_labels: type: array example: [] messages_per_conversations_avg: type: number example: 2.5 messages_received_per_conversations_avg: type: number example: 1.6 messages_sent_per_conversations_avg: type: number example: 0.9 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 273 initial: type: integer example: 123 replies: type: integer example: 118 forward: type: integer example: 8 follow_up: type: integer example: 24 initial_replies: type: integer example: 38 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 154 initial: type: integer example: 34 replies: type: integer example: 105 forward: type: integer example: 13 follow_up: type: integer example: 2 initial_replies: type: integer example: 76 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '1h:41m' raw: type: integer example: 6069 friendly_no_business: type: string example: '4h:54m' raw_no_business: type: integer example: 17683 deviation_friendly: type: string example: '12m:31s' deviation_raw: type: integer example: 751 deviation_friendly_no_business: type: string example: '12m:55s' deviation_raw_no_business: type: integer example: 775 median_friendly: type: string example: '12m:27s' median_raw: type: integer example: 747 median_friendly_no_business: type: string example: '20m:40s' median_raw_no_business: type: integer example: 1240 consistency_score: type: string example: 0% consistency_score_no_business: type: string example: 37.5% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: number, example: 75.96 } percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 105 initialTTR: type: object properties: friendly: type: string example: '1h:7m' raw: type: integer example: 4023 friendly_no_business: type: string example: '2h:53m' raw_no_business: type: integer example: 10429 deviation_friendly: type: string example: '12m:16s' deviation_raw: type: integer example: 736 deviation_friendly_no_business: type: string example: '11m:52s' deviation_raw_no_business: type: integer example: 712 median_friendly: type: string example: '14m:38s' median_raw: type: integer example: 878 median_friendly_no_business: type: string example: '21m:25s' median_raw_no_business: type: integer example: 1285 consistency_score: type: string example: 16.22% consistency_score_no_business: type: string example: 44.59% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 76 overallTTF: type: object properties: friendly: type: string example: '43m:8s' raw: type: integer example: 2588 friendly_no_business: type: string example: '1h:9m' raw_no_business: type: integer example: 4189 overallTTC: type: object properties: friendly: type: string example: '4h:42m' raw: type: integer example: 16932 friendly_no_business: type: string example: '11h:57m' raw_no_business: type: integer example: 43020 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 messages.sent.replies: type: array example: - name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 45 inbound: 75 outbound: 23 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 19 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.29 numerator: 19 denominator: 143 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 220 initial: 92 replies: 104 forward: 7 follow_up: 17 initial_replies: 41 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 158 initial: 34 replies: 108 forward: 15 follow_up: 1 initial_replies: 62 dailyStats: [] overallTTR: friendly: '1h:37m' raw: 5879 friendly_no_business: '4h:36m' raw_no_business: 16604 deviation_friendly: '14m:40s' deviation_raw: 880 deviation_friendly_no_business: '10m:34s' deviation_raw_no_business: 634 median_friendly: '14m:40s' median_raw: 880 median_friendly_no_business: '18m:1s' median_raw_no_business: 1081 consistency_score: 0.11% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 108 initialTTR: friendly: '1h:50m' raw: 6632 friendly_no_business: '2h:8m' raw_no_business: 7685 deviation_friendly: '9m:34s' deviation_raw: 574 deviation_friendly_no_business: '9m:34s' deviation_raw_no_business: 574 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '16m:23s' median_raw_no_business: 983 consistency_score: 41.64% consistency_score_no_business: 41.64% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 62 overallTTF: friendly: '23m:3s' raw: 1383 friendly_no_business: '36m:50s' raw_no_business: 2210 overallTTC: friendly: '5h:24m' raw: 19494 friendly_no_business: '15h:12m' raw_no_business: 54773 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: h.wilkinson@timetoreply.com threads: total: 172 internal: 52 inbound: 93 outbound: 27 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 23 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.37 numerator: 23 denominator: 172 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 273 initial: 123 replies: 118 forward: 8 follow_up: 24 initial_replies: 38 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 154 initial: 34 replies: 105 forward: 13 follow_up: 2 initial_replies: 76 dailyStats: [] overallTTR: friendly: '1h:41m' raw: 6069 friendly_no_business: '4h:54m' raw_no_business: 17683 deviation_friendly: '12m:31s' deviation_raw: 751 deviation_friendly_no_business: '12m:55s' deviation_raw_no_business: 775 median_friendly: '12m:27s' median_raw: 747 median_friendly_no_business: '20m:40s' median_raw_no_business: 1240 consistency_score: 0% consistency_score_no_business: 37.5% percentileRanks: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 105 initialTTR: friendly: '1h:7m' raw: 4023 friendly_no_business: '2h:53m' raw_no_business: 10429 deviation_friendly: '12m:16s' deviation_raw: 736 deviation_friendly_no_business: '11m:52s' deviation_raw_no_business: 712 median_friendly: '14m:38s' median_raw: 878 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 16.22% consistency_score_no_business: 44.59% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 76 overallTTF: friendly: '43m:8s' raw: 2588 friendly_no_business: '1h:9m' raw_no_business: 4189 overallTTC: friendly: '4h:42m' raw: 16932 friendly_no_business: '11h:57m' raw_no_business: 43020 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: j.auer@timetoreply.com threads: total: 146 internal: 44 inbound: 76 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 25 have_replies: 0 have_initial_replies: 0 handledRate: rate: 17.12 numerator: 25 denominator: 146 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 226 initial: 93 replies: 101 forward: 12 follow_up: 20 initial_replies: 37 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 151 initial: 32 replies: 99 forward: 19 follow_up: 1 initial_replies: 64 dailyStats: [] overallTTR: friendly: '2h:40m' raw: 9642 friendly_no_business: '9h:53m' raw_no_business: 35581 deviation_friendly: '14m:23s' deviation_raw: 863 deviation_friendly_no_business: '12m:30s' deviation_raw_no_business: 750 median_friendly: '17m:2s' median_raw: 1022 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 15.6% consistency_score_no_business: 44.85% percentileRanks: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 99 initialTTR: friendly: '1h:36m' raw: 5775 friendly_no_business: '1h:36m' raw_no_business: 5775 deviation_friendly: '10m:22s' deviation_raw: 622 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 54.23% consistency_score_no_business: 54.23% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 64 overallTTF: friendly: '2h:52m' raw: 10375 friendly_no_business: '13h:31m' raw_no_business: 48704 overallTTC: friendly: '3h:34m' raw: 12893 friendly_no_business: '8h:59m' raw_no_business: 32396 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.armstrong@timetoreply.com threads: total: 152 internal: 45 inbound: 83 outbound: 24 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.21 numerator: 14 denominator: 152 top_labels: [] messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 224 initial: 110 replies: 95 forward: 1 follow_up: 18 initial_replies: 34 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 138 initial: 30 replies: 96 forward: 12 follow_up: 0 initial_replies: 60 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5561 friendly_no_business: '5h:36m' raw_no_business: 20200 deviation_friendly: '13m:37s' deviation_raw: 817 deviation_friendly_no_business: '13m:4s' deviation_raw_no_business: 784 median_friendly: '13m:34s' median_raw: 814 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 0% consistency_score_no_business: 40.79% percentileRanks: - count: 0 key: '30m:0s' value: 77.08 - count: 0 key: '1h:0m' value: 80.21 - count: 0 key: '2h:0m' value: 86.46 - count: 0 key: '4h:0m' value: 89.58 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 96 initialTTR: friendly: '1h:45m' raw: 6301 friendly_no_business: '1h:45m' raw_no_business: 6301 deviation_friendly: '9m:20s' deviation_raw: 560 deviation_friendly_no_business: '9m:20s' deviation_raw_no_business: 560 median_friendly: '18m:59s' median_raw: 1139 median_friendly_no_business: '18m:59s' median_raw_no_business: 1139 consistency_score: 50.83% consistency_score_no_business: 50.83% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 60 overallTTF: friendly: '31m:21s' raw: 1881 friendly_no_business: '40m:52s' raw_no_business: 2452 overallTTC: friendly: '7h:32m' raw: 27148 friendly_no_business: '32h:51m' raw_no_business: 118267 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: r.kutch@timetoreply.com threads: total: 134 internal: 46 inbound: 71 outbound: 17 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 18 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.43 numerator: 18 denominator: 134 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 209 initial: 91 replies: 97 forward: 8 follow_up: 13 initial_replies: 28 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 132 initial: 23 replies: 95 forward: 11 follow_up: 3 initial_replies: 66 dailyStats: [] overallTTR: friendly: '1h:17m' raw: 4659 friendly_no_business: '3h:40m' raw_no_business: 13201 deviation_friendly: '16m:13s' deviation_raw: 973 deviation_friendly_no_business: '11m:20s' deviation_raw_no_business: 680 median_friendly: '17m:41s' median_raw: 1061 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 8.29% consistency_score_no_business: 51.39% percentileRanks: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 95 initialTTR: friendly: '1h:31m' raw: 5461 friendly_no_business: '1h:32m' raw_no_business: 5553 deviation_friendly: '9m:26s' deviation_raw: 566 deviation_friendly_no_business: '9m:48s' deviation_raw_no_business: 588 median_friendly: '24m:30s' median_raw: 1470 median_friendly_no_business: '25m:15s' median_raw_no_business: 1515 consistency_score: 61.49% consistency_score_no_business: 61.19% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 66 overallTTF: friendly: '17m:4s' raw: 1024 friendly_no_business: '34m:53s' raw_no_business: 2093 overallTTC: friendly: '4h:21m' raw: 15704 friendly_no_business: '10h:43m' raw_no_business: 38629 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: g.waelchi@timetoreply.com threads: total: 135 internal: 41 inbound: 68 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 20 have_replies: 0 have_initial_replies: 0 handledRate: rate: 14.81 numerator: 20 denominator: 135 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 214 initial: 90 replies: 90 forward: 14 follow_up: 20 initial_replies: 36 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 127 initial: 31 replies: 81 forward: 14 follow_up: 1 initial_replies: 51 dailyStats: [] overallTTR: friendly: '1h:29m' raw: 5369 friendly_no_business: '5h:34m' raw_no_business: 20074 deviation_friendly: '15m:7s' deviation_raw: 907 deviation_friendly_no_business: '11m:4s' deviation_raw_no_business: 664 median_friendly: '15m:7s' median_raw: 907 median_friendly_no_business: '22m:38s' median_raw_no_business: 1358 consistency_score: 0.05% consistency_score_no_business: 51.1% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 91.36 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 81 initialTTR: friendly: '1h:37m' raw: 5835 friendly_no_business: '1h:40m' raw_no_business: 6009 deviation_friendly: '11m:17s' deviation_raw: 677 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '24m:14s' median_raw: 1454 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 53.43% consistency_score_no_business: 50.61% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 51 overallTTF: friendly: '29m:52s' raw: 1792 friendly_no_business: '50m:52s' raw_no_business: 3052 overallTTC: friendly: '2h:41m' raw: 9697 friendly_no_business: '7h:35m' raw_no_business: 27315 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: us-support@timetoreply.com threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 12 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: eu-support@timetoreply.com threads: total: 41 internal: 0 inbound: 41 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 4 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.76 numerator: 4 denominator: 41 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 50 initial: 41 replies: 7 forward: 0 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: c.rosenbaum@timetoreply.com threads: type: object properties: total: type: integer example: 143 internal: type: integer example: 45 inbound: type: integer example: 75 outbound: type: integer example: 23 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 19 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: number example: 13.29 numerator: type: integer example: 19 denominator: type: integer example: 143 top_labels: type: array example: [] messages_per_conversations_avg: type: number example: 2.6 messages_received_per_conversations_avg: type: number example: 1.5 messages_sent_per_conversations_avg: type: number example: 1.1 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 220 initial: type: integer example: 92 replies: type: integer example: 104 forward: type: integer example: 7 follow_up: type: integer example: 17 initial_replies: type: integer example: 41 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 158 initial: type: integer example: 34 replies: type: integer example: 108 forward: type: integer example: 15 follow_up: type: integer example: 1 initial_replies: type: integer example: 62 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '1h:37m' raw: type: integer example: 5879 friendly_no_business: type: string example: '4h:36m' raw_no_business: type: integer example: 16604 deviation_friendly: type: string example: '14m:40s' deviation_raw: type: integer example: 880 deviation_friendly_no_business: type: string example: '10m:34s' deviation_raw_no_business: type: integer example: 634 median_friendly: type: string example: '14m:40s' median_raw: type: integer example: 880 median_friendly_no_business: type: string example: '18m:1s' median_raw_no_business: type: integer example: 1081 consistency_score: type: string example: 0.11% consistency_score_no_business: type: string example: 41.35% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: number, example: 74.07 } percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 108 initialTTR: type: object properties: friendly: type: string example: '1h:50m' raw: type: integer example: 6632 friendly_no_business: type: string example: '2h:8m' raw_no_business: type: integer example: 7685 deviation_friendly: type: string example: '9m:34s' deviation_raw: type: integer example: 574 deviation_friendly_no_business: type: string example: '9m:34s' deviation_raw_no_business: type: integer example: 574 median_friendly: type: string example: '16m:23s' median_raw: type: integer example: 983 median_friendly_no_business: type: string example: '16m:23s' median_raw_no_business: type: integer example: 983 consistency_score: type: string example: 41.64% consistency_score_no_business: type: string example: 41.64% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 62 overallTTF: type: object properties: friendly: type: string example: '23m:3s' raw: type: integer example: 1383 friendly_no_business: type: string example: '36m:50s' raw_no_business: type: integer example: 2210 overallTTC: type: object properties: friendly: type: string example: '5h:24m' raw: type: integer example: 19494 friendly_no_business: type: string example: '15h:12m' raw_no_business: type: integer example: 54773 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 messages.sent.count: type: array example: - name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 45 inbound: 75 outbound: 23 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 19 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.29 numerator: 19 denominator: 143 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 220 initial: 92 replies: 104 forward: 7 follow_up: 17 initial_replies: 41 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 158 initial: 34 replies: 108 forward: 15 follow_up: 1 initial_replies: 62 dailyStats: [] overallTTR: friendly: '1h:37m' raw: 5879 friendly_no_business: '4h:36m' raw_no_business: 16604 deviation_friendly: '14m:40s' deviation_raw: 880 deviation_friendly_no_business: '10m:34s' deviation_raw_no_business: 634 median_friendly: '14m:40s' median_raw: 880 median_friendly_no_business: '18m:1s' median_raw_no_business: 1081 consistency_score: 0.11% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 108 initialTTR: friendly: '1h:50m' raw: 6632 friendly_no_business: '2h:8m' raw_no_business: 7685 deviation_friendly: '9m:34s' deviation_raw: 574 deviation_friendly_no_business: '9m:34s' deviation_raw_no_business: 574 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '16m:23s' median_raw_no_business: 983 consistency_score: 41.64% consistency_score_no_business: 41.64% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 62 overallTTF: friendly: '23m:3s' raw: 1383 friendly_no_business: '36m:50s' raw_no_business: 2210 overallTTC: friendly: '5h:24m' raw: 19494 friendly_no_business: '15h:12m' raw_no_business: 54773 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: h.wilkinson@timetoreply.com threads: total: 172 internal: 52 inbound: 93 outbound: 27 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 23 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.37 numerator: 23 denominator: 172 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 273 initial: 123 replies: 118 forward: 8 follow_up: 24 initial_replies: 38 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 154 initial: 34 replies: 105 forward: 13 follow_up: 2 initial_replies: 76 dailyStats: [] overallTTR: friendly: '1h:41m' raw: 6069 friendly_no_business: '4h:54m' raw_no_business: 17683 deviation_friendly: '12m:31s' deviation_raw: 751 deviation_friendly_no_business: '12m:55s' deviation_raw_no_business: 775 median_friendly: '12m:27s' median_raw: 747 median_friendly_no_business: '20m:40s' median_raw_no_business: 1240 consistency_score: 0% consistency_score_no_business: 37.5% percentileRanks: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 105 initialTTR: friendly: '1h:7m' raw: 4023 friendly_no_business: '2h:53m' raw_no_business: 10429 deviation_friendly: '12m:16s' deviation_raw: 736 deviation_friendly_no_business: '11m:52s' deviation_raw_no_business: 712 median_friendly: '14m:38s' median_raw: 878 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 16.22% consistency_score_no_business: 44.59% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 76 overallTTF: friendly: '43m:8s' raw: 2588 friendly_no_business: '1h:9m' raw_no_business: 4189 overallTTC: friendly: '4h:42m' raw: 16932 friendly_no_business: '11h:57m' raw_no_business: 43020 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: j.auer@timetoreply.com threads: total: 146 internal: 44 inbound: 76 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 25 have_replies: 0 have_initial_replies: 0 handledRate: rate: 17.12 numerator: 25 denominator: 146 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 226 initial: 93 replies: 101 forward: 12 follow_up: 20 initial_replies: 37 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 151 initial: 32 replies: 99 forward: 19 follow_up: 1 initial_replies: 64 dailyStats: [] overallTTR: friendly: '2h:40m' raw: 9642 friendly_no_business: '9h:53m' raw_no_business: 35581 deviation_friendly: '14m:23s' deviation_raw: 863 deviation_friendly_no_business: '12m:30s' deviation_raw_no_business: 750 median_friendly: '17m:2s' median_raw: 1022 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 15.6% consistency_score_no_business: 44.85% percentileRanks: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 99 initialTTR: friendly: '1h:36m' raw: 5775 friendly_no_business: '1h:36m' raw_no_business: 5775 deviation_friendly: '10m:22s' deviation_raw: 622 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 54.23% consistency_score_no_business: 54.23% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 64 overallTTF: friendly: '2h:52m' raw: 10375 friendly_no_business: '13h:31m' raw_no_business: 48704 overallTTC: friendly: '3h:34m' raw: 12893 friendly_no_business: '8h:59m' raw_no_business: 32396 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.armstrong@timetoreply.com threads: total: 152 internal: 45 inbound: 83 outbound: 24 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.21 numerator: 14 denominator: 152 top_labels: [] messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 224 initial: 110 replies: 95 forward: 1 follow_up: 18 initial_replies: 34 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 138 initial: 30 replies: 96 forward: 12 follow_up: 0 initial_replies: 60 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5561 friendly_no_business: '5h:36m' raw_no_business: 20200 deviation_friendly: '13m:37s' deviation_raw: 817 deviation_friendly_no_business: '13m:4s' deviation_raw_no_business: 784 median_friendly: '13m:34s' median_raw: 814 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 0% consistency_score_no_business: 40.79% percentileRanks: - count: 0 key: '30m:0s' value: 77.08 - count: 0 key: '1h:0m' value: 80.21 - count: 0 key: '2h:0m' value: 86.46 - count: 0 key: '4h:0m' value: 89.58 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 96 initialTTR: friendly: '1h:45m' raw: 6301 friendly_no_business: '1h:45m' raw_no_business: 6301 deviation_friendly: '9m:20s' deviation_raw: 560 deviation_friendly_no_business: '9m:20s' deviation_raw_no_business: 560 median_friendly: '18m:59s' median_raw: 1139 median_friendly_no_business: '18m:59s' median_raw_no_business: 1139 consistency_score: 50.83% consistency_score_no_business: 50.83% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 60 overallTTF: friendly: '31m:21s' raw: 1881 friendly_no_business: '40m:52s' raw_no_business: 2452 overallTTC: friendly: '7h:32m' raw: 27148 friendly_no_business: '32h:51m' raw_no_business: 118267 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: r.kutch@timetoreply.com threads: total: 134 internal: 46 inbound: 71 outbound: 17 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 18 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.43 numerator: 18 denominator: 134 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 209 initial: 91 replies: 97 forward: 8 follow_up: 13 initial_replies: 28 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 132 initial: 23 replies: 95 forward: 11 follow_up: 3 initial_replies: 66 dailyStats: [] overallTTR: friendly: '1h:17m' raw: 4659 friendly_no_business: '3h:40m' raw_no_business: 13201 deviation_friendly: '16m:13s' deviation_raw: 973 deviation_friendly_no_business: '11m:20s' deviation_raw_no_business: 680 median_friendly: '17m:41s' median_raw: 1061 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 8.29% consistency_score_no_business: 51.39% percentileRanks: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 95 initialTTR: friendly: '1h:31m' raw: 5461 friendly_no_business: '1h:32m' raw_no_business: 5553 deviation_friendly: '9m:26s' deviation_raw: 566 deviation_friendly_no_business: '9m:48s' deviation_raw_no_business: 588 median_friendly: '24m:30s' median_raw: 1470 median_friendly_no_business: '25m:15s' median_raw_no_business: 1515 consistency_score: 61.49% consistency_score_no_business: 61.19% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 66 overallTTF: friendly: '17m:4s' raw: 1024 friendly_no_business: '34m:53s' raw_no_business: 2093 overallTTC: friendly: '4h:21m' raw: 15704 friendly_no_business: '10h:43m' raw_no_business: 38629 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: g.waelchi@timetoreply.com threads: total: 135 internal: 41 inbound: 68 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 20 have_replies: 0 have_initial_replies: 0 handledRate: rate: 14.81 numerator: 20 denominator: 135 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 214 initial: 90 replies: 90 forward: 14 follow_up: 20 initial_replies: 36 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 127 initial: 31 replies: 81 forward: 14 follow_up: 1 initial_replies: 51 dailyStats: [] overallTTR: friendly: '1h:29m' raw: 5369 friendly_no_business: '5h:34m' raw_no_business: 20074 deviation_friendly: '15m:7s' deviation_raw: 907 deviation_friendly_no_business: '11m:4s' deviation_raw_no_business: 664 median_friendly: '15m:7s' median_raw: 907 median_friendly_no_business: '22m:38s' median_raw_no_business: 1358 consistency_score: 0.05% consistency_score_no_business: 51.1% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 91.36 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 81 initialTTR: friendly: '1h:37m' raw: 5835 friendly_no_business: '1h:40m' raw_no_business: 6009 deviation_friendly: '11m:17s' deviation_raw: 677 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '24m:14s' median_raw: 1454 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 53.43% consistency_score_no_business: 50.61% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 51 overallTTF: friendly: '29m:52s' raw: 1792 friendly_no_business: '50m:52s' raw_no_business: 3052 overallTTC: friendly: '2h:41m' raw: 9697 friendly_no_business: '7h:35m' raw_no_business: 27315 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: us-support@timetoreply.com threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 12 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: eu-support@timetoreply.com threads: total: 41 internal: 0 inbound: 41 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 4 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.76 numerator: 4 denominator: 41 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 50 initial: 41 replies: 7 forward: 0 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: c.rosenbaum@timetoreply.com threads: type: object properties: total: type: integer example: 143 internal: type: integer example: 45 inbound: type: integer example: 75 outbound: type: integer example: 23 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 19 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: number example: 13.29 numerator: type: integer example: 19 denominator: type: integer example: 143 top_labels: type: array example: [] messages_per_conversations_avg: type: number example: 2.6 messages_received_per_conversations_avg: type: number example: 1.5 messages_sent_per_conversations_avg: type: number example: 1.1 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 220 initial: type: integer example: 92 replies: type: integer example: 104 forward: type: integer example: 7 follow_up: type: integer example: 17 initial_replies: type: integer example: 41 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 158 initial: type: integer example: 34 replies: type: integer example: 108 forward: type: integer example: 15 follow_up: type: integer example: 1 initial_replies: type: integer example: 62 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '1h:37m' raw: type: integer example: 5879 friendly_no_business: type: string example: '4h:36m' raw_no_business: type: integer example: 16604 deviation_friendly: type: string example: '14m:40s' deviation_raw: type: integer example: 880 deviation_friendly_no_business: type: string example: '10m:34s' deviation_raw_no_business: type: integer example: 634 median_friendly: type: string example: '14m:40s' median_raw: type: integer example: 880 median_friendly_no_business: type: string example: '18m:1s' median_raw_no_business: type: integer example: 1081 consistency_score: type: string example: 0.11% consistency_score_no_business: type: string example: 41.35% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: number, example: 74.07 } percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 108 initialTTR: type: object properties: friendly: type: string example: '1h:50m' raw: type: integer example: 6632 friendly_no_business: type: string example: '2h:8m' raw_no_business: type: integer example: 7685 deviation_friendly: type: string example: '9m:34s' deviation_raw: type: integer example: 574 deviation_friendly_no_business: type: string example: '9m:34s' deviation_raw_no_business: type: integer example: 574 median_friendly: type: string example: '16m:23s' median_raw: type: integer example: 983 median_friendly_no_business: type: string example: '16m:23s' median_raw_no_business: type: integer example: 983 consistency_score: type: string example: 41.64% consistency_score_no_business: type: string example: 41.64% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 62 overallTTF: type: object properties: friendly: type: string example: '23m:3s' raw: type: integer example: 1383 friendly_no_business: type: string example: '36m:50s' raw_no_business: type: integer example: 2210 overallTTC: type: object properties: friendly: type: string example: '5h:24m' raw: type: integer example: 19494 friendly_no_business: type: string example: '15h:12m' raw_no_business: type: integer example: 54773 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 messages.sent.forward: type: array example: - name: j.auer@timetoreply.com threads: total: 146 internal: 44 inbound: 76 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 25 have_replies: 0 have_initial_replies: 0 handledRate: rate: 17.12 numerator: 25 denominator: 146 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 226 initial: 93 replies: 101 forward: 12 follow_up: 20 initial_replies: 37 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 151 initial: 32 replies: 99 forward: 19 follow_up: 1 initial_replies: 64 dailyStats: [] overallTTR: friendly: '2h:40m' raw: 9642 friendly_no_business: '9h:53m' raw_no_business: 35581 deviation_friendly: '14m:23s' deviation_raw: 863 deviation_friendly_no_business: '12m:30s' deviation_raw_no_business: 750 median_friendly: '17m:2s' median_raw: 1022 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 15.6% consistency_score_no_business: 44.85% percentileRanks: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 99 initialTTR: friendly: '1h:36m' raw: 5775 friendly_no_business: '1h:36m' raw_no_business: 5775 deviation_friendly: '10m:22s' deviation_raw: 622 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 54.23% consistency_score_no_business: 54.23% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 64 overallTTF: friendly: '2h:52m' raw: 10375 friendly_no_business: '13h:31m' raw_no_business: 48704 overallTTC: friendly: '3h:34m' raw: 12893 friendly_no_business: '8h:59m' raw_no_business: 32396 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 45 inbound: 75 outbound: 23 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 19 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.29 numerator: 19 denominator: 143 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 220 initial: 92 replies: 104 forward: 7 follow_up: 17 initial_replies: 41 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 158 initial: 34 replies: 108 forward: 15 follow_up: 1 initial_replies: 62 dailyStats: [] overallTTR: friendly: '1h:37m' raw: 5879 friendly_no_business: '4h:36m' raw_no_business: 16604 deviation_friendly: '14m:40s' deviation_raw: 880 deviation_friendly_no_business: '10m:34s' deviation_raw_no_business: 634 median_friendly: '14m:40s' median_raw: 880 median_friendly_no_business: '18m:1s' median_raw_no_business: 1081 consistency_score: 0.11% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 108 initialTTR: friendly: '1h:50m' raw: 6632 friendly_no_business: '2h:8m' raw_no_business: 7685 deviation_friendly: '9m:34s' deviation_raw: 574 deviation_friendly_no_business: '9m:34s' deviation_raw_no_business: 574 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '16m:23s' median_raw_no_business: 983 consistency_score: 41.64% consistency_score_no_business: 41.64% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 62 overallTTF: friendly: '23m:3s' raw: 1383 friendly_no_business: '36m:50s' raw_no_business: 2210 overallTTC: friendly: '5h:24m' raw: 19494 friendly_no_business: '15h:12m' raw_no_business: 54773 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: g.waelchi@timetoreply.com threads: total: 135 internal: 41 inbound: 68 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 20 have_replies: 0 have_initial_replies: 0 handledRate: rate: 14.81 numerator: 20 denominator: 135 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 214 initial: 90 replies: 90 forward: 14 follow_up: 20 initial_replies: 36 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 127 initial: 31 replies: 81 forward: 14 follow_up: 1 initial_replies: 51 dailyStats: [] overallTTR: friendly: '1h:29m' raw: 5369 friendly_no_business: '5h:34m' raw_no_business: 20074 deviation_friendly: '15m:7s' deviation_raw: 907 deviation_friendly_no_business: '11m:4s' deviation_raw_no_business: 664 median_friendly: '15m:7s' median_raw: 907 median_friendly_no_business: '22m:38s' median_raw_no_business: 1358 consistency_score: 0.05% consistency_score_no_business: 51.1% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 91.36 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 81 initialTTR: friendly: '1h:37m' raw: 5835 friendly_no_business: '1h:40m' raw_no_business: 6009 deviation_friendly: '11m:17s' deviation_raw: 677 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '24m:14s' median_raw: 1454 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 53.43% consistency_score_no_business: 50.61% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 51 overallTTF: friendly: '29m:52s' raw: 1792 friendly_no_business: '50m:52s' raw_no_business: 3052 overallTTC: friendly: '2h:41m' raw: 9697 friendly_no_business: '7h:35m' raw_no_business: 27315 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: h.wilkinson@timetoreply.com threads: total: 172 internal: 52 inbound: 93 outbound: 27 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 23 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.37 numerator: 23 denominator: 172 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 273 initial: 123 replies: 118 forward: 8 follow_up: 24 initial_replies: 38 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 154 initial: 34 replies: 105 forward: 13 follow_up: 2 initial_replies: 76 dailyStats: [] overallTTR: friendly: '1h:41m' raw: 6069 friendly_no_business: '4h:54m' raw_no_business: 17683 deviation_friendly: '12m:31s' deviation_raw: 751 deviation_friendly_no_business: '12m:55s' deviation_raw_no_business: 775 median_friendly: '12m:27s' median_raw: 747 median_friendly_no_business: '20m:40s' median_raw_no_business: 1240 consistency_score: 0% consistency_score_no_business: 37.5% percentileRanks: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 105 initialTTR: friendly: '1h:7m' raw: 4023 friendly_no_business: '2h:53m' raw_no_business: 10429 deviation_friendly: '12m:16s' deviation_raw: 736 deviation_friendly_no_business: '11m:52s' deviation_raw_no_business: 712 median_friendly: '14m:38s' median_raw: 878 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 16.22% consistency_score_no_business: 44.59% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 76 overallTTF: friendly: '43m:8s' raw: 2588 friendly_no_business: '1h:9m' raw_no_business: 4189 overallTTC: friendly: '4h:42m' raw: 16932 friendly_no_business: '11h:57m' raw_no_business: 43020 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.armstrong@timetoreply.com threads: total: 152 internal: 45 inbound: 83 outbound: 24 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.21 numerator: 14 denominator: 152 top_labels: [] messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 224 initial: 110 replies: 95 forward: 1 follow_up: 18 initial_replies: 34 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 138 initial: 30 replies: 96 forward: 12 follow_up: 0 initial_replies: 60 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5561 friendly_no_business: '5h:36m' raw_no_business: 20200 deviation_friendly: '13m:37s' deviation_raw: 817 deviation_friendly_no_business: '13m:4s' deviation_raw_no_business: 784 median_friendly: '13m:34s' median_raw: 814 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 0% consistency_score_no_business: 40.79% percentileRanks: - count: 0 key: '30m:0s' value: 77.08 - count: 0 key: '1h:0m' value: 80.21 - count: 0 key: '2h:0m' value: 86.46 - count: 0 key: '4h:0m' value: 89.58 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 96 initialTTR: friendly: '1h:45m' raw: 6301 friendly_no_business: '1h:45m' raw_no_business: 6301 deviation_friendly: '9m:20s' deviation_raw: 560 deviation_friendly_no_business: '9m:20s' deviation_raw_no_business: 560 median_friendly: '18m:59s' median_raw: 1139 median_friendly_no_business: '18m:59s' median_raw_no_business: 1139 consistency_score: 50.83% consistency_score_no_business: 50.83% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 60 overallTTF: friendly: '31m:21s' raw: 1881 friendly_no_business: '40m:52s' raw_no_business: 2452 overallTTC: friendly: '7h:32m' raw: 27148 friendly_no_business: '32h:51m' raw_no_business: 118267 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: r.kutch@timetoreply.com threads: total: 134 internal: 46 inbound: 71 outbound: 17 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 18 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.43 numerator: 18 denominator: 134 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 209 initial: 91 replies: 97 forward: 8 follow_up: 13 initial_replies: 28 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 132 initial: 23 replies: 95 forward: 11 follow_up: 3 initial_replies: 66 dailyStats: [] overallTTR: friendly: '1h:17m' raw: 4659 friendly_no_business: '3h:40m' raw_no_business: 13201 deviation_friendly: '16m:13s' deviation_raw: 973 deviation_friendly_no_business: '11m:20s' deviation_raw_no_business: 680 median_friendly: '17m:41s' median_raw: 1061 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 8.29% consistency_score_no_business: 51.39% percentileRanks: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 95 initialTTR: friendly: '1h:31m' raw: 5461 friendly_no_business: '1h:32m' raw_no_business: 5553 deviation_friendly: '9m:26s' deviation_raw: 566 deviation_friendly_no_business: '9m:48s' deviation_raw_no_business: 588 median_friendly: '24m:30s' median_raw: 1470 median_friendly_no_business: '25m:15s' median_raw_no_business: 1515 consistency_score: 61.49% consistency_score_no_business: 61.19% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 66 overallTTF: friendly: '17m:4s' raw: 1024 friendly_no_business: '34m:53s' raw_no_business: 2093 overallTTC: friendly: '4h:21m' raw: 15704 friendly_no_business: '10h:43m' raw_no_business: 38629 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: us-support@timetoreply.com threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 12 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: eu-support@timetoreply.com threads: total: 41 internal: 0 inbound: 41 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 4 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.76 numerator: 4 denominator: 41 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 50 initial: 41 replies: 7 forward: 0 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: j.auer@timetoreply.com threads: type: object properties: total: type: integer example: 146 internal: type: integer example: 44 inbound: type: integer example: 76 outbound: type: integer example: 26 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 25 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: number example: 17.12 numerator: type: integer example: 25 denominator: type: integer example: 146 top_labels: type: array example: [] messages_per_conversations_avg: type: number example: 2.6 messages_received_per_conversations_avg: type: number example: 1.5 messages_sent_per_conversations_avg: type: integer example: 1 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 226 initial: type: integer example: 93 replies: type: integer example: 101 forward: type: integer example: 12 follow_up: type: integer example: 20 initial_replies: type: integer example: 37 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 151 initial: type: integer example: 32 replies: type: integer example: 99 forward: type: integer example: 19 follow_up: type: integer example: 1 initial_replies: type: integer example: 64 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '2h:40m' raw: type: integer example: 9642 friendly_no_business: type: string example: '9h:53m' raw_no_business: type: integer example: 35581 deviation_friendly: type: string example: '14m:23s' deviation_raw: type: integer example: 863 deviation_friendly_no_business: type: string example: '12m:30s' deviation_raw_no_business: type: integer example: 750 median_friendly: type: string example: '17m:2s' median_raw: type: integer example: 1022 median_friendly_no_business: type: string example: '22m:39s' median_raw_no_business: type: integer example: 1359 consistency_score: type: string example: 15.6% consistency_score_no_business: type: string example: 44.85% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: number, example: 74.49 } percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 99 initialTTR: type: object properties: friendly: type: string example: '1h:36m' raw: type: integer example: 5775 friendly_no_business: type: string example: '1h:36m' raw_no_business: type: integer example: 5775 deviation_friendly: type: string example: '10m:22s' deviation_raw: type: integer example: 622 deviation_friendly_no_business: type: string example: '10m:22s' deviation_raw_no_business: type: integer example: 622 median_friendly: type: string example: '22m:39s' median_raw: type: integer example: 1359 median_friendly_no_business: type: string example: '22m:39s' median_raw_no_business: type: integer example: 1359 consistency_score: type: string example: 54.23% consistency_score_no_business: type: string example: 54.23% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 64 overallTTF: type: object properties: friendly: type: string example: '2h:52m' raw: type: integer example: 10375 friendly_no_business: type: string example: '13h:31m' raw_no_business: type: integer example: 48704 overallTTC: type: object properties: friendly: type: string example: '3h:34m' raw: type: integer example: 12893 friendly_no_business: type: string example: '8h:59m' raw_no_business: type: integer example: 32396 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 overallTTC.raw: type: array example: - name: us-support@timetoreply.com threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 12 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: g.waelchi@timetoreply.com threads: total: 135 internal: 41 inbound: 68 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 20 have_replies: 0 have_initial_replies: 0 handledRate: rate: 14.81 numerator: 20 denominator: 135 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 214 initial: 90 replies: 90 forward: 14 follow_up: 20 initial_replies: 36 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 127 initial: 31 replies: 81 forward: 14 follow_up: 1 initial_replies: 51 dailyStats: [] overallTTR: friendly: '1h:29m' raw: 5369 friendly_no_business: '5h:34m' raw_no_business: 20074 deviation_friendly: '15m:7s' deviation_raw: 907 deviation_friendly_no_business: '11m:4s' deviation_raw_no_business: 664 median_friendly: '15m:7s' median_raw: 907 median_friendly_no_business: '22m:38s' median_raw_no_business: 1358 consistency_score: 0.05% consistency_score_no_business: 51.1% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 91.36 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 81 initialTTR: friendly: '1h:37m' raw: 5835 friendly_no_business: '1h:40m' raw_no_business: 6009 deviation_friendly: '11m:17s' deviation_raw: 677 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '24m:14s' median_raw: 1454 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 53.43% consistency_score_no_business: 50.61% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 51 overallTTF: friendly: '29m:52s' raw: 1792 friendly_no_business: '50m:52s' raw_no_business: 3052 overallTTC: friendly: '2h:41m' raw: 9697 friendly_no_business: '7h:35m' raw_no_business: 27315 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: eu-support@timetoreply.com threads: total: 41 internal: 0 inbound: 41 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 4 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.76 numerator: 4 denominator: 41 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 50 initial: 41 replies: 7 forward: 0 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: j.auer@timetoreply.com threads: total: 146 internal: 44 inbound: 76 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 25 have_replies: 0 have_initial_replies: 0 handledRate: rate: 17.12 numerator: 25 denominator: 146 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 226 initial: 93 replies: 101 forward: 12 follow_up: 20 initial_replies: 37 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 151 initial: 32 replies: 99 forward: 19 follow_up: 1 initial_replies: 64 dailyStats: [] overallTTR: friendly: '2h:40m' raw: 9642 friendly_no_business: '9h:53m' raw_no_business: 35581 deviation_friendly: '14m:23s' deviation_raw: 863 deviation_friendly_no_business: '12m:30s' deviation_raw_no_business: 750 median_friendly: '17m:2s' median_raw: 1022 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 15.6% consistency_score_no_business: 44.85% percentileRanks: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 99 initialTTR: friendly: '1h:36m' raw: 5775 friendly_no_business: '1h:36m' raw_no_business: 5775 deviation_friendly: '10m:22s' deviation_raw: 622 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 54.23% consistency_score_no_business: 54.23% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 64 overallTTF: friendly: '2h:52m' raw: 10375 friendly_no_business: '13h:31m' raw_no_business: 48704 overallTTC: friendly: '3h:34m' raw: 12893 friendly_no_business: '8h:59m' raw_no_business: 32396 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: r.kutch@timetoreply.com threads: total: 134 internal: 46 inbound: 71 outbound: 17 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 18 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.43 numerator: 18 denominator: 134 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 209 initial: 91 replies: 97 forward: 8 follow_up: 13 initial_replies: 28 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 132 initial: 23 replies: 95 forward: 11 follow_up: 3 initial_replies: 66 dailyStats: [] overallTTR: friendly: '1h:17m' raw: 4659 friendly_no_business: '3h:40m' raw_no_business: 13201 deviation_friendly: '16m:13s' deviation_raw: 973 deviation_friendly_no_business: '11m:20s' deviation_raw_no_business: 680 median_friendly: '17m:41s' median_raw: 1061 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 8.29% consistency_score_no_business: 51.39% percentileRanks: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 95 initialTTR: friendly: '1h:31m' raw: 5461 friendly_no_business: '1h:32m' raw_no_business: 5553 deviation_friendly: '9m:26s' deviation_raw: 566 deviation_friendly_no_business: '9m:48s' deviation_raw_no_business: 588 median_friendly: '24m:30s' median_raw: 1470 median_friendly_no_business: '25m:15s' median_raw_no_business: 1515 consistency_score: 61.49% consistency_score_no_business: 61.19% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 66 overallTTF: friendly: '17m:4s' raw: 1024 friendly_no_business: '34m:53s' raw_no_business: 2093 overallTTC: friendly: '4h:21m' raw: 15704 friendly_no_business: '10h:43m' raw_no_business: 38629 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: h.wilkinson@timetoreply.com threads: total: 172 internal: 52 inbound: 93 outbound: 27 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 23 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.37 numerator: 23 denominator: 172 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 273 initial: 123 replies: 118 forward: 8 follow_up: 24 initial_replies: 38 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 154 initial: 34 replies: 105 forward: 13 follow_up: 2 initial_replies: 76 dailyStats: [] overallTTR: friendly: '1h:41m' raw: 6069 friendly_no_business: '4h:54m' raw_no_business: 17683 deviation_friendly: '12m:31s' deviation_raw: 751 deviation_friendly_no_business: '12m:55s' deviation_raw_no_business: 775 median_friendly: '12m:27s' median_raw: 747 median_friendly_no_business: '20m:40s' median_raw_no_business: 1240 consistency_score: 0% consistency_score_no_business: 37.5% percentileRanks: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 105 initialTTR: friendly: '1h:7m' raw: 4023 friendly_no_business: '2h:53m' raw_no_business: 10429 deviation_friendly: '12m:16s' deviation_raw: 736 deviation_friendly_no_business: '11m:52s' deviation_raw_no_business: 712 median_friendly: '14m:38s' median_raw: 878 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 16.22% consistency_score_no_business: 44.59% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 76 overallTTF: friendly: '43m:8s' raw: 2588 friendly_no_business: '1h:9m' raw_no_business: 4189 overallTTC: friendly: '4h:42m' raw: 16932 friendly_no_business: '11h:57m' raw_no_business: 43020 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 45 inbound: 75 outbound: 23 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 19 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.29 numerator: 19 denominator: 143 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 220 initial: 92 replies: 104 forward: 7 follow_up: 17 initial_replies: 41 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 158 initial: 34 replies: 108 forward: 15 follow_up: 1 initial_replies: 62 dailyStats: [] overallTTR: friendly: '1h:37m' raw: 5879 friendly_no_business: '4h:36m' raw_no_business: 16604 deviation_friendly: '14m:40s' deviation_raw: 880 deviation_friendly_no_business: '10m:34s' deviation_raw_no_business: 634 median_friendly: '14m:40s' median_raw: 880 median_friendly_no_business: '18m:1s' median_raw_no_business: 1081 consistency_score: 0.11% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 108 initialTTR: friendly: '1h:50m' raw: 6632 friendly_no_business: '2h:8m' raw_no_business: 7685 deviation_friendly: '9m:34s' deviation_raw: 574 deviation_friendly_no_business: '9m:34s' deviation_raw_no_business: 574 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '16m:23s' median_raw_no_business: 983 consistency_score: 41.64% consistency_score_no_business: 41.64% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 62 overallTTF: friendly: '23m:3s' raw: 1383 friendly_no_business: '36m:50s' raw_no_business: 2210 overallTTC: friendly: '5h:24m' raw: 19494 friendly_no_business: '15h:12m' raw_no_business: 54773 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.armstrong@timetoreply.com threads: total: 152 internal: 45 inbound: 83 outbound: 24 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.21 numerator: 14 denominator: 152 top_labels: [] messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 224 initial: 110 replies: 95 forward: 1 follow_up: 18 initial_replies: 34 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 138 initial: 30 replies: 96 forward: 12 follow_up: 0 initial_replies: 60 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5561 friendly_no_business: '5h:36m' raw_no_business: 20200 deviation_friendly: '13m:37s' deviation_raw: 817 deviation_friendly_no_business: '13m:4s' deviation_raw_no_business: 784 median_friendly: '13m:34s' median_raw: 814 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 0% consistency_score_no_business: 40.79% percentileRanks: - count: 0 key: '30m:0s' value: 77.08 - count: 0 key: '1h:0m' value: 80.21 - count: 0 key: '2h:0m' value: 86.46 - count: 0 key: '4h:0m' value: 89.58 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 96 initialTTR: friendly: '1h:45m' raw: 6301 friendly_no_business: '1h:45m' raw_no_business: 6301 deviation_friendly: '9m:20s' deviation_raw: 560 deviation_friendly_no_business: '9m:20s' deviation_raw_no_business: 560 median_friendly: '18m:59s' median_raw: 1139 median_friendly_no_business: '18m:59s' median_raw_no_business: 1139 consistency_score: 50.83% consistency_score_no_business: 50.83% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 60 overallTTF: friendly: '31m:21s' raw: 1881 friendly_no_business: '40m:52s' raw_no_business: 2452 overallTTC: friendly: '7h:32m' raw: 27148 friendly_no_business: '32h:51m' raw_no_business: 118267 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: us-support@timetoreply.com threads: type: object properties: total: type: integer example: 12 internal: type: integer example: 0 inbound: type: integer example: 12 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 1 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: number example: 8.33 numerator: type: integer example: 1 denominator: type: integer example: 12 top_labels: type: array example: [] messages_per_conversations_avg: type: number example: 1.2 messages_received_per_conversations_avg: type: number example: 1.2 messages_sent_per_conversations_avg: type: integer example: 0 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 14 initial: type: integer example: 12 replies: type: integer example: 2 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 1 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: string example: null overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '51m:21s' raw: type: integer example: 3081 friendly_no_business: type: string example: '51m:21s' raw_no_business: type: integer example: 3081 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 overallTTF.raw: type: array example: - name: r.kutch@timetoreply.com threads: total: 134 internal: 46 inbound: 71 outbound: 17 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 18 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.43 numerator: 18 denominator: 134 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 209 initial: 91 replies: 97 forward: 8 follow_up: 13 initial_replies: 28 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 132 initial: 23 replies: 95 forward: 11 follow_up: 3 initial_replies: 66 dailyStats: [] overallTTR: friendly: '1h:17m' raw: 4659 friendly_no_business: '3h:40m' raw_no_business: 13201 deviation_friendly: '16m:13s' deviation_raw: 973 deviation_friendly_no_business: '11m:20s' deviation_raw_no_business: 680 median_friendly: '17m:41s' median_raw: 1061 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 8.29% consistency_score_no_business: 51.39% percentileRanks: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 95 initialTTR: friendly: '1h:31m' raw: 5461 friendly_no_business: '1h:32m' raw_no_business: 5553 deviation_friendly: '9m:26s' deviation_raw: 566 deviation_friendly_no_business: '9m:48s' deviation_raw_no_business: 588 median_friendly: '24m:30s' median_raw: 1470 median_friendly_no_business: '25m:15s' median_raw_no_business: 1515 consistency_score: 61.49% consistency_score_no_business: 61.19% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 66 overallTTF: friendly: '17m:4s' raw: 1024 friendly_no_business: '34m:53s' raw_no_business: 2093 overallTTC: friendly: '4h:21m' raw: 15704 friendly_no_business: '10h:43m' raw_no_business: 38629 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 45 inbound: 75 outbound: 23 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 19 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.29 numerator: 19 denominator: 143 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 220 initial: 92 replies: 104 forward: 7 follow_up: 17 initial_replies: 41 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 158 initial: 34 replies: 108 forward: 15 follow_up: 1 initial_replies: 62 dailyStats: [] overallTTR: friendly: '1h:37m' raw: 5879 friendly_no_business: '4h:36m' raw_no_business: 16604 deviation_friendly: '14m:40s' deviation_raw: 880 deviation_friendly_no_business: '10m:34s' deviation_raw_no_business: 634 median_friendly: '14m:40s' median_raw: 880 median_friendly_no_business: '18m:1s' median_raw_no_business: 1081 consistency_score: 0.11% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 108 initialTTR: friendly: '1h:50m' raw: 6632 friendly_no_business: '2h:8m' raw_no_business: 7685 deviation_friendly: '9m:34s' deviation_raw: 574 deviation_friendly_no_business: '9m:34s' deviation_raw_no_business: 574 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '16m:23s' median_raw_no_business: 983 consistency_score: 41.64% consistency_score_no_business: 41.64% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 62 overallTTF: friendly: '23m:3s' raw: 1383 friendly_no_business: '36m:50s' raw_no_business: 2210 overallTTC: friendly: '5h:24m' raw: 19494 friendly_no_business: '15h:12m' raw_no_business: 54773 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: g.waelchi@timetoreply.com threads: total: 135 internal: 41 inbound: 68 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 20 have_replies: 0 have_initial_replies: 0 handledRate: rate: 14.81 numerator: 20 denominator: 135 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 214 initial: 90 replies: 90 forward: 14 follow_up: 20 initial_replies: 36 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 127 initial: 31 replies: 81 forward: 14 follow_up: 1 initial_replies: 51 dailyStats: [] overallTTR: friendly: '1h:29m' raw: 5369 friendly_no_business: '5h:34m' raw_no_business: 20074 deviation_friendly: '15m:7s' deviation_raw: 907 deviation_friendly_no_business: '11m:4s' deviation_raw_no_business: 664 median_friendly: '15m:7s' median_raw: 907 median_friendly_no_business: '22m:38s' median_raw_no_business: 1358 consistency_score: 0.05% consistency_score_no_business: 51.1% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 91.36 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 81 initialTTR: friendly: '1h:37m' raw: 5835 friendly_no_business: '1h:40m' raw_no_business: 6009 deviation_friendly: '11m:17s' deviation_raw: 677 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '24m:14s' median_raw: 1454 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 53.43% consistency_score_no_business: 50.61% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 51 overallTTF: friendly: '29m:52s' raw: 1792 friendly_no_business: '50m:52s' raw_no_business: 3052 overallTTC: friendly: '2h:41m' raw: 9697 friendly_no_business: '7h:35m' raw_no_business: 27315 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.armstrong@timetoreply.com threads: total: 152 internal: 45 inbound: 83 outbound: 24 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.21 numerator: 14 denominator: 152 top_labels: [] messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 224 initial: 110 replies: 95 forward: 1 follow_up: 18 initial_replies: 34 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 138 initial: 30 replies: 96 forward: 12 follow_up: 0 initial_replies: 60 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5561 friendly_no_business: '5h:36m' raw_no_business: 20200 deviation_friendly: '13m:37s' deviation_raw: 817 deviation_friendly_no_business: '13m:4s' deviation_raw_no_business: 784 median_friendly: '13m:34s' median_raw: 814 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 0% consistency_score_no_business: 40.79% percentileRanks: - count: 0 key: '30m:0s' value: 77.08 - count: 0 key: '1h:0m' value: 80.21 - count: 0 key: '2h:0m' value: 86.46 - count: 0 key: '4h:0m' value: 89.58 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 96 initialTTR: friendly: '1h:45m' raw: 6301 friendly_no_business: '1h:45m' raw_no_business: 6301 deviation_friendly: '9m:20s' deviation_raw: 560 deviation_friendly_no_business: '9m:20s' deviation_raw_no_business: 560 median_friendly: '18m:59s' median_raw: 1139 median_friendly_no_business: '18m:59s' median_raw_no_business: 1139 consistency_score: 50.83% consistency_score_no_business: 50.83% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 60 overallTTF: friendly: '31m:21s' raw: 1881 friendly_no_business: '40m:52s' raw_no_business: 2452 overallTTC: friendly: '7h:32m' raw: 27148 friendly_no_business: '32h:51m' raw_no_business: 118267 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: h.wilkinson@timetoreply.com threads: total: 172 internal: 52 inbound: 93 outbound: 27 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 23 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.37 numerator: 23 denominator: 172 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 273 initial: 123 replies: 118 forward: 8 follow_up: 24 initial_replies: 38 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 154 initial: 34 replies: 105 forward: 13 follow_up: 2 initial_replies: 76 dailyStats: [] overallTTR: friendly: '1h:41m' raw: 6069 friendly_no_business: '4h:54m' raw_no_business: 17683 deviation_friendly: '12m:31s' deviation_raw: 751 deviation_friendly_no_business: '12m:55s' deviation_raw_no_business: 775 median_friendly: '12m:27s' median_raw: 747 median_friendly_no_business: '20m:40s' median_raw_no_business: 1240 consistency_score: 0% consistency_score_no_business: 37.5% percentileRanks: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 105 initialTTR: friendly: '1h:7m' raw: 4023 friendly_no_business: '2h:53m' raw_no_business: 10429 deviation_friendly: '12m:16s' deviation_raw: 736 deviation_friendly_no_business: '11m:52s' deviation_raw_no_business: 712 median_friendly: '14m:38s' median_raw: 878 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 16.22% consistency_score_no_business: 44.59% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 76 overallTTF: friendly: '43m:8s' raw: 2588 friendly_no_business: '1h:9m' raw_no_business: 4189 overallTTC: friendly: '4h:42m' raw: 16932 friendly_no_business: '11h:57m' raw_no_business: 43020 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: j.auer@timetoreply.com threads: total: 146 internal: 44 inbound: 76 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 25 have_replies: 0 have_initial_replies: 0 handledRate: rate: 17.12 numerator: 25 denominator: 146 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 226 initial: 93 replies: 101 forward: 12 follow_up: 20 initial_replies: 37 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 151 initial: 32 replies: 99 forward: 19 follow_up: 1 initial_replies: 64 dailyStats: [] overallTTR: friendly: '2h:40m' raw: 9642 friendly_no_business: '9h:53m' raw_no_business: 35581 deviation_friendly: '14m:23s' deviation_raw: 863 deviation_friendly_no_business: '12m:30s' deviation_raw_no_business: 750 median_friendly: '17m:2s' median_raw: 1022 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 15.6% consistency_score_no_business: 44.85% percentileRanks: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 99 initialTTR: friendly: '1h:36m' raw: 5775 friendly_no_business: '1h:36m' raw_no_business: 5775 deviation_friendly: '10m:22s' deviation_raw: 622 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 54.23% consistency_score_no_business: 54.23% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 64 overallTTF: friendly: '2h:52m' raw: 10375 friendly_no_business: '13h:31m' raw_no_business: 48704 overallTTC: friendly: '3h:34m' raw: 12893 friendly_no_business: '8h:59m' raw_no_business: 32396 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: us-support@timetoreply.com threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 12 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: eu-support@timetoreply.com threads: total: 41 internal: 0 inbound: 41 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 4 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.76 numerator: 4 denominator: 41 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 50 initial: 41 replies: 7 forward: 0 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: r.kutch@timetoreply.com threads: type: object properties: total: type: integer example: 134 internal: type: integer example: 46 inbound: type: integer example: 71 outbound: type: integer example: 17 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 18 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: number example: 13.43 numerator: type: integer example: 18 denominator: type: integer example: 134 top_labels: type: array example: [] messages_per_conversations_avg: type: number example: 2.5 messages_received_per_conversations_avg: type: number example: 1.6 messages_sent_per_conversations_avg: type: integer example: 1 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 209 initial: type: integer example: 91 replies: type: integer example: 97 forward: type: integer example: 8 follow_up: type: integer example: 13 initial_replies: type: integer example: 28 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 132 initial: type: integer example: 23 replies: type: integer example: 95 forward: type: integer example: 11 follow_up: type: integer example: 3 initial_replies: type: integer example: 66 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '1h:17m' raw: type: integer example: 4659 friendly_no_business: type: string example: '3h:40m' raw_no_business: type: integer example: 13201 deviation_friendly: type: string example: '16m:13s' deviation_raw: type: integer example: 973 deviation_friendly_no_business: type: string example: '11m:20s' deviation_raw_no_business: type: integer example: 680 median_friendly: type: string example: '17m:41s' median_raw: type: integer example: 1061 median_friendly_no_business: type: string example: '23m:19s' median_raw_no_business: type: integer example: 1399 consistency_score: type: string example: 8.29% consistency_score_no_business: type: string example: 51.39% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: number, example: 73.68 } percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 95 initialTTR: type: object properties: friendly: type: string example: '1h:31m' raw: type: integer example: 5461 friendly_no_business: type: string example: '1h:32m' raw_no_business: type: integer example: 5553 deviation_friendly: type: string example: '9m:26s' deviation_raw: type: integer example: 566 deviation_friendly_no_business: type: string example: '9m:48s' deviation_raw_no_business: type: integer example: 588 median_friendly: type: string example: '24m:30s' median_raw: type: integer example: 1470 median_friendly_no_business: type: string example: '25m:15s' median_raw_no_business: type: integer example: 1515 consistency_score: type: string example: 61.49% consistency_score_no_business: type: string example: 61.19% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 66 overallTTF: type: object properties: friendly: type: string example: '17m:4s' raw: type: integer example: 1024 friendly_no_business: type: string example: '34m:53s' raw_no_business: type: integer example: 2093 overallTTC: type: object properties: friendly: type: string example: '4h:21m' raw: type: integer example: 15704 friendly_no_business: type: string example: '10h:43m' raw_no_business: type: integer example: 38629 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 overallTTR.raw: type: array example: - name: r.kutch@timetoreply.com threads: total: 134 internal: 46 inbound: 71 outbound: 17 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 18 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.43 numerator: 18 denominator: 134 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 209 initial: 91 replies: 97 forward: 8 follow_up: 13 initial_replies: 28 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 132 initial: 23 replies: 95 forward: 11 follow_up: 3 initial_replies: 66 dailyStats: [] overallTTR: friendly: '1h:17m' raw: 4659 friendly_no_business: '3h:40m' raw_no_business: 13201 deviation_friendly: '16m:13s' deviation_raw: 973 deviation_friendly_no_business: '11m:20s' deviation_raw_no_business: 680 median_friendly: '17m:41s' median_raw: 1061 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 8.29% consistency_score_no_business: 51.39% percentileRanks: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 95 initialTTR: friendly: '1h:31m' raw: 5461 friendly_no_business: '1h:32m' raw_no_business: 5553 deviation_friendly: '9m:26s' deviation_raw: 566 deviation_friendly_no_business: '9m:48s' deviation_raw_no_business: 588 median_friendly: '24m:30s' median_raw: 1470 median_friendly_no_business: '25m:15s' median_raw_no_business: 1515 consistency_score: 61.49% consistency_score_no_business: 61.19% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 66 overallTTF: friendly: '17m:4s' raw: 1024 friendly_no_business: '34m:53s' raw_no_business: 2093 overallTTC: friendly: '4h:21m' raw: 15704 friendly_no_business: '10h:43m' raw_no_business: 38629 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: g.waelchi@timetoreply.com threads: total: 135 internal: 41 inbound: 68 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 20 have_replies: 0 have_initial_replies: 0 handledRate: rate: 14.81 numerator: 20 denominator: 135 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 214 initial: 90 replies: 90 forward: 14 follow_up: 20 initial_replies: 36 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 127 initial: 31 replies: 81 forward: 14 follow_up: 1 initial_replies: 51 dailyStats: [] overallTTR: friendly: '1h:29m' raw: 5369 friendly_no_business: '5h:34m' raw_no_business: 20074 deviation_friendly: '15m:7s' deviation_raw: 907 deviation_friendly_no_business: '11m:4s' deviation_raw_no_business: 664 median_friendly: '15m:7s' median_raw: 907 median_friendly_no_business: '22m:38s' median_raw_no_business: 1358 consistency_score: 0.05% consistency_score_no_business: 51.1% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 91.36 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 81 initialTTR: friendly: '1h:37m' raw: 5835 friendly_no_business: '1h:40m' raw_no_business: 6009 deviation_friendly: '11m:17s' deviation_raw: 677 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '24m:14s' median_raw: 1454 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 53.43% consistency_score_no_business: 50.61% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 51 overallTTF: friendly: '29m:52s' raw: 1792 friendly_no_business: '50m:52s' raw_no_business: 3052 overallTTC: friendly: '2h:41m' raw: 9697 friendly_no_business: '7h:35m' raw_no_business: 27315 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.armstrong@timetoreply.com threads: total: 152 internal: 45 inbound: 83 outbound: 24 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.21 numerator: 14 denominator: 152 top_labels: [] messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 224 initial: 110 replies: 95 forward: 1 follow_up: 18 initial_replies: 34 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 138 initial: 30 replies: 96 forward: 12 follow_up: 0 initial_replies: 60 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5561 friendly_no_business: '5h:36m' raw_no_business: 20200 deviation_friendly: '13m:37s' deviation_raw: 817 deviation_friendly_no_business: '13m:4s' deviation_raw_no_business: 784 median_friendly: '13m:34s' median_raw: 814 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 0% consistency_score_no_business: 40.79% percentileRanks: - count: 0 key: '30m:0s' value: 77.08 - count: 0 key: '1h:0m' value: 80.21 - count: 0 key: '2h:0m' value: 86.46 - count: 0 key: '4h:0m' value: 89.58 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 96 initialTTR: friendly: '1h:45m' raw: 6301 friendly_no_business: '1h:45m' raw_no_business: 6301 deviation_friendly: '9m:20s' deviation_raw: 560 deviation_friendly_no_business: '9m:20s' deviation_raw_no_business: 560 median_friendly: '18m:59s' median_raw: 1139 median_friendly_no_business: '18m:59s' median_raw_no_business: 1139 consistency_score: 50.83% consistency_score_no_business: 50.83% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 60 overallTTF: friendly: '31m:21s' raw: 1881 friendly_no_business: '40m:52s' raw_no_business: 2452 overallTTC: friendly: '7h:32m' raw: 27148 friendly_no_business: '32h:51m' raw_no_business: 118267 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 45 inbound: 75 outbound: 23 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 19 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.29 numerator: 19 denominator: 143 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 220 initial: 92 replies: 104 forward: 7 follow_up: 17 initial_replies: 41 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 158 initial: 34 replies: 108 forward: 15 follow_up: 1 initial_replies: 62 dailyStats: [] overallTTR: friendly: '1h:37m' raw: 5879 friendly_no_business: '4h:36m' raw_no_business: 16604 deviation_friendly: '14m:40s' deviation_raw: 880 deviation_friendly_no_business: '10m:34s' deviation_raw_no_business: 634 median_friendly: '14m:40s' median_raw: 880 median_friendly_no_business: '18m:1s' median_raw_no_business: 1081 consistency_score: 0.11% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 108 initialTTR: friendly: '1h:50m' raw: 6632 friendly_no_business: '2h:8m' raw_no_business: 7685 deviation_friendly: '9m:34s' deviation_raw: 574 deviation_friendly_no_business: '9m:34s' deviation_raw_no_business: 574 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '16m:23s' median_raw_no_business: 983 consistency_score: 41.64% consistency_score_no_business: 41.64% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 62 overallTTF: friendly: '23m:3s' raw: 1383 friendly_no_business: '36m:50s' raw_no_business: 2210 overallTTC: friendly: '5h:24m' raw: 19494 friendly_no_business: '15h:12m' raw_no_business: 54773 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: h.wilkinson@timetoreply.com threads: total: 172 internal: 52 inbound: 93 outbound: 27 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 23 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.37 numerator: 23 denominator: 172 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 273 initial: 123 replies: 118 forward: 8 follow_up: 24 initial_replies: 38 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 154 initial: 34 replies: 105 forward: 13 follow_up: 2 initial_replies: 76 dailyStats: [] overallTTR: friendly: '1h:41m' raw: 6069 friendly_no_business: '4h:54m' raw_no_business: 17683 deviation_friendly: '12m:31s' deviation_raw: 751 deviation_friendly_no_business: '12m:55s' deviation_raw_no_business: 775 median_friendly: '12m:27s' median_raw: 747 median_friendly_no_business: '20m:40s' median_raw_no_business: 1240 consistency_score: 0% consistency_score_no_business: 37.5% percentileRanks: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 105 initialTTR: friendly: '1h:7m' raw: 4023 friendly_no_business: '2h:53m' raw_no_business: 10429 deviation_friendly: '12m:16s' deviation_raw: 736 deviation_friendly_no_business: '11m:52s' deviation_raw_no_business: 712 median_friendly: '14m:38s' median_raw: 878 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 16.22% consistency_score_no_business: 44.59% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 76 overallTTF: friendly: '43m:8s' raw: 2588 friendly_no_business: '1h:9m' raw_no_business: 4189 overallTTC: friendly: '4h:42m' raw: 16932 friendly_no_business: '11h:57m' raw_no_business: 43020 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: j.auer@timetoreply.com threads: total: 146 internal: 44 inbound: 76 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 25 have_replies: 0 have_initial_replies: 0 handledRate: rate: 17.12 numerator: 25 denominator: 146 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 226 initial: 93 replies: 101 forward: 12 follow_up: 20 initial_replies: 37 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 151 initial: 32 replies: 99 forward: 19 follow_up: 1 initial_replies: 64 dailyStats: [] overallTTR: friendly: '2h:40m' raw: 9642 friendly_no_business: '9h:53m' raw_no_business: 35581 deviation_friendly: '14m:23s' deviation_raw: 863 deviation_friendly_no_business: '12m:30s' deviation_raw_no_business: 750 median_friendly: '17m:2s' median_raw: 1022 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 15.6% consistency_score_no_business: 44.85% percentileRanks: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 99 initialTTR: friendly: '1h:36m' raw: 5775 friendly_no_business: '1h:36m' raw_no_business: 5775 deviation_friendly: '10m:22s' deviation_raw: 622 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 54.23% consistency_score_no_business: 54.23% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 64 overallTTF: friendly: '2h:52m' raw: 10375 friendly_no_business: '13h:31m' raw_no_business: 48704 overallTTC: friendly: '3h:34m' raw: 12893 friendly_no_business: '8h:59m' raw_no_business: 32396 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: us-support@timetoreply.com threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 12 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: eu-support@timetoreply.com threads: total: 41 internal: 0 inbound: 41 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 4 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.76 numerator: 4 denominator: 41 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 50 initial: 41 replies: 7 forward: 0 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: r.kutch@timetoreply.com threads: type: object properties: total: type: integer example: 134 internal: type: integer example: 46 inbound: type: integer example: 71 outbound: type: integer example: 17 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 18 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: number example: 13.43 numerator: type: integer example: 18 denominator: type: integer example: 134 top_labels: type: array example: [] messages_per_conversations_avg: type: number example: 2.5 messages_received_per_conversations_avg: type: number example: 1.6 messages_sent_per_conversations_avg: type: integer example: 1 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 209 initial: type: integer example: 91 replies: type: integer example: 97 forward: type: integer example: 8 follow_up: type: integer example: 13 initial_replies: type: integer example: 28 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 132 initial: type: integer example: 23 replies: type: integer example: 95 forward: type: integer example: 11 follow_up: type: integer example: 3 initial_replies: type: integer example: 66 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '1h:17m' raw: type: integer example: 4659 friendly_no_business: type: string example: '3h:40m' raw_no_business: type: integer example: 13201 deviation_friendly: type: string example: '16m:13s' deviation_raw: type: integer example: 973 deviation_friendly_no_business: type: string example: '11m:20s' deviation_raw_no_business: type: integer example: 680 median_friendly: type: string example: '17m:41s' median_raw: type: integer example: 1061 median_friendly_no_business: type: string example: '23m:19s' median_raw_no_business: type: integer example: 1399 consistency_score: type: string example: 8.29% consistency_score_no_business: type: string example: 51.39% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: number, example: 73.68 } percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 95 initialTTR: type: object properties: friendly: type: string example: '1h:31m' raw: type: integer example: 5461 friendly_no_business: type: string example: '1h:32m' raw_no_business: type: integer example: 5553 deviation_friendly: type: string example: '9m:26s' deviation_raw: type: integer example: 566 deviation_friendly_no_business: type: string example: '9m:48s' deviation_raw_no_business: type: integer example: 588 median_friendly: type: string example: '24m:30s' median_raw: type: integer example: 1470 median_friendly_no_business: type: string example: '25m:15s' median_raw_no_business: type: integer example: 1515 consistency_score: type: string example: 61.49% consistency_score_no_business: type: string example: 61.19% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 66 overallTTF: type: object properties: friendly: type: string example: '17m:4s' raw: type: integer example: 1024 friendly_no_business: type: string example: '34m:53s' raw_no_business: type: integer example: 2093 overallTTC: type: object properties: friendly: type: string example: '4h:21m' raw: type: integer example: 15704 friendly_no_business: type: string example: '10h:43m' raw_no_business: type: integer example: 38629 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 threads.total: type: array example: - name: h.wilkinson@timetoreply.com threads: total: 172 internal: 52 inbound: 93 outbound: 27 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 23 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.37 numerator: 23 denominator: 172 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 273 initial: 123 replies: 118 forward: 8 follow_up: 24 initial_replies: 38 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 154 initial: 34 replies: 105 forward: 13 follow_up: 2 initial_replies: 76 dailyStats: [] overallTTR: friendly: '1h:41m' raw: 6069 friendly_no_business: '4h:54m' raw_no_business: 17683 deviation_friendly: '12m:31s' deviation_raw: 751 deviation_friendly_no_business: '12m:55s' deviation_raw_no_business: 775 median_friendly: '12m:27s' median_raw: 747 median_friendly_no_business: '20m:40s' median_raw_no_business: 1240 consistency_score: 0% consistency_score_no_business: 37.5% percentileRanks: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 105 initialTTR: friendly: '1h:7m' raw: 4023 friendly_no_business: '2h:53m' raw_no_business: 10429 deviation_friendly: '12m:16s' deviation_raw: 736 deviation_friendly_no_business: '11m:52s' deviation_raw_no_business: 712 median_friendly: '14m:38s' median_raw: 878 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 16.22% consistency_score_no_business: 44.59% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 76 overallTTF: friendly: '43m:8s' raw: 2588 friendly_no_business: '1h:9m' raw_no_business: 4189 overallTTC: friendly: '4h:42m' raw: 16932 friendly_no_business: '11h:57m' raw_no_business: 43020 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.armstrong@timetoreply.com threads: total: 152 internal: 45 inbound: 83 outbound: 24 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 14 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.21 numerator: 14 denominator: 152 top_labels: [] messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 224 initial: 110 replies: 95 forward: 1 follow_up: 18 initial_replies: 34 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 138 initial: 30 replies: 96 forward: 12 follow_up: 0 initial_replies: 60 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5561 friendly_no_business: '5h:36m' raw_no_business: 20200 deviation_friendly: '13m:37s' deviation_raw: 817 deviation_friendly_no_business: '13m:4s' deviation_raw_no_business: 784 median_friendly: '13m:34s' median_raw: 814 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 0% consistency_score_no_business: 40.79% percentileRanks: - count: 0 key: '30m:0s' value: 77.08 - count: 0 key: '1h:0m' value: 80.21 - count: 0 key: '2h:0m' value: 86.46 - count: 0 key: '4h:0m' value: 89.58 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 96 initialTTR: friendly: '1h:45m' raw: 6301 friendly_no_business: '1h:45m' raw_no_business: 6301 deviation_friendly: '9m:20s' deviation_raw: 560 deviation_friendly_no_business: '9m:20s' deviation_raw_no_business: 560 median_friendly: '18m:59s' median_raw: 1139 median_friendly_no_business: '18m:59s' median_raw_no_business: 1139 consistency_score: 50.83% consistency_score_no_business: 50.83% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 60 overallTTF: friendly: '31m:21s' raw: 1881 friendly_no_business: '40m:52s' raw_no_business: 2452 overallTTC: friendly: '7h:32m' raw: 27148 friendly_no_business: '32h:51m' raw_no_business: 118267 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: j.auer@timetoreply.com threads: total: 146 internal: 44 inbound: 76 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 25 have_replies: 0 have_initial_replies: 0 handledRate: rate: 17.12 numerator: 25 denominator: 146 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 226 initial: 93 replies: 101 forward: 12 follow_up: 20 initial_replies: 37 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 151 initial: 32 replies: 99 forward: 19 follow_up: 1 initial_replies: 64 dailyStats: [] overallTTR: friendly: '2h:40m' raw: 9642 friendly_no_business: '9h:53m' raw_no_business: 35581 deviation_friendly: '14m:23s' deviation_raw: 863 deviation_friendly_no_business: '12m:30s' deviation_raw_no_business: 750 median_friendly: '17m:2s' median_raw: 1022 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 15.6% consistency_score_no_business: 44.85% percentileRanks: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 99 initialTTR: friendly: '1h:36m' raw: 5775 friendly_no_business: '1h:36m' raw_no_business: 5775 deviation_friendly: '10m:22s' deviation_raw: 622 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 54.23% consistency_score_no_business: 54.23% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 64 overallTTF: friendly: '2h:52m' raw: 10375 friendly_no_business: '13h:31m' raw_no_business: 48704 overallTTC: friendly: '3h:34m' raw: 12893 friendly_no_business: '8h:59m' raw_no_business: 32396 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 45 inbound: 75 outbound: 23 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 19 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.29 numerator: 19 denominator: 143 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 220 initial: 92 replies: 104 forward: 7 follow_up: 17 initial_replies: 41 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 158 initial: 34 replies: 108 forward: 15 follow_up: 1 initial_replies: 62 dailyStats: [] overallTTR: friendly: '1h:37m' raw: 5879 friendly_no_business: '4h:36m' raw_no_business: 16604 deviation_friendly: '14m:40s' deviation_raw: 880 deviation_friendly_no_business: '10m:34s' deviation_raw_no_business: 634 median_friendly: '14m:40s' median_raw: 880 median_friendly_no_business: '18m:1s' median_raw_no_business: 1081 consistency_score: 0.11% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 108 initialTTR: friendly: '1h:50m' raw: 6632 friendly_no_business: '2h:8m' raw_no_business: 7685 deviation_friendly: '9m:34s' deviation_raw: 574 deviation_friendly_no_business: '9m:34s' deviation_raw_no_business: 574 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '16m:23s' median_raw_no_business: 983 consistency_score: 41.64% consistency_score_no_business: 41.64% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 62 overallTTF: friendly: '23m:3s' raw: 1383 friendly_no_business: '36m:50s' raw_no_business: 2210 overallTTC: friendly: '5h:24m' raw: 19494 friendly_no_business: '15h:12m' raw_no_business: 54773 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: g.waelchi@timetoreply.com threads: total: 135 internal: 41 inbound: 68 outbound: 26 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 20 have_replies: 0 have_initial_replies: 0 handledRate: rate: 14.81 numerator: 20 denominator: 135 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 214 initial: 90 replies: 90 forward: 14 follow_up: 20 initial_replies: 36 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 127 initial: 31 replies: 81 forward: 14 follow_up: 1 initial_replies: 51 dailyStats: [] overallTTR: friendly: '1h:29m' raw: 5369 friendly_no_business: '5h:34m' raw_no_business: 20074 deviation_friendly: '15m:7s' deviation_raw: 907 deviation_friendly_no_business: '11m:4s' deviation_raw_no_business: 664 median_friendly: '15m:7s' median_raw: 907 median_friendly_no_business: '22m:38s' median_raw_no_business: 1358 consistency_score: 0.05% consistency_score_no_business: 51.1% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 91.36 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 81 initialTTR: friendly: '1h:37m' raw: 5835 friendly_no_business: '1h:40m' raw_no_business: 6009 deviation_friendly: '11m:17s' deviation_raw: 677 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '24m:14s' median_raw: 1454 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 53.43% consistency_score_no_business: 50.61% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 51 overallTTF: friendly: '29m:52s' raw: 1792 friendly_no_business: '50m:52s' raw_no_business: 3052 overallTTC: friendly: '2h:41m' raw: 9697 friendly_no_business: '7h:35m' raw_no_business: 27315 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: r.kutch@timetoreply.com threads: total: 134 internal: 46 inbound: 71 outbound: 17 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 18 have_replies: 0 have_initial_replies: 0 handledRate: rate: 13.43 numerator: 18 denominator: 134 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 209 initial: 91 replies: 97 forward: 8 follow_up: 13 initial_replies: 28 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 132 initial: 23 replies: 95 forward: 11 follow_up: 3 initial_replies: 66 dailyStats: [] overallTTR: friendly: '1h:17m' raw: 4659 friendly_no_business: '3h:40m' raw_no_business: 13201 deviation_friendly: '16m:13s' deviation_raw: 973 deviation_friendly_no_business: '11m:20s' deviation_raw_no_business: 680 median_friendly: '17m:41s' median_raw: 1061 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 8.29% consistency_score_no_business: 51.39% percentileRanks: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 95 initialTTR: friendly: '1h:31m' raw: 5461 friendly_no_business: '1h:32m' raw_no_business: 5553 deviation_friendly: '9m:26s' deviation_raw: 566 deviation_friendly_no_business: '9m:48s' deviation_raw_no_business: 588 median_friendly: '24m:30s' median_raw: 1470 median_friendly_no_business: '25m:15s' median_raw_no_business: 1515 consistency_score: 61.49% consistency_score_no_business: 61.19% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 66 overallTTF: friendly: '17m:4s' raw: 1024 friendly_no_business: '34m:53s' raw_no_business: 2093 overallTTC: friendly: '4h:21m' raw: 15704 friendly_no_business: '10h:43m' raw_no_business: 38629 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: eu-support@timetoreply.com threads: total: 41 internal: 0 inbound: 41 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 4 have_replies: 0 have_initial_replies: 0 handledRate: rate: 9.76 numerator: 4 denominator: 41 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 50 initial: 41 replies: 7 forward: 0 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: us-support@timetoreply.com threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 12 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: h.wilkinson@timetoreply.com threads: type: object properties: total: type: integer example: 172 internal: type: integer example: 52 inbound: type: integer example: 93 outbound: type: integer example: 27 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 23 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: rate: type: number example: 13.37 numerator: type: integer example: 23 denominator: type: integer example: 172 top_labels: type: array example: [] messages_per_conversations_avg: type: number example: 2.5 messages_received_per_conversations_avg: type: number example: 1.6 messages_sent_per_conversations_avg: type: number example: 0.9 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 273 initial: type: integer example: 123 replies: type: integer example: 118 forward: type: integer example: 8 follow_up: type: integer example: 24 initial_replies: type: integer example: 38 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 154 initial: type: integer example: 34 replies: type: integer example: 105 forward: type: integer example: 13 follow_up: type: integer example: 2 initial_replies: type: integer example: 76 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '1h:41m' raw: type: integer example: 6069 friendly_no_business: type: string example: '4h:54m' raw_no_business: type: integer example: 17683 deviation_friendly: type: string example: '12m:31s' deviation_raw: type: integer example: 751 deviation_friendly_no_business: type: string example: '12m:55s' deviation_raw_no_business: type: integer example: 775 median_friendly: type: string example: '12m:27s' median_raw: type: integer example: 747 median_friendly_no_business: type: string example: '20m:40s' median_raw_no_business: type: integer example: 1240 consistency_score: type: string example: 0% consistency_score_no_business: type: string example: 37.5% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: number, example: 75.96 } percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 105 initialTTR: type: object properties: friendly: type: string example: '1h:7m' raw: type: integer example: 4023 friendly_no_business: type: string example: '2h:53m' raw_no_business: type: integer example: 10429 deviation_friendly: type: string example: '12m:16s' deviation_raw: type: integer example: 736 deviation_friendly_no_business: type: string example: '11m:52s' deviation_raw_no_business: type: integer example: 712 median_friendly: type: string example: '14m:38s' median_raw: type: integer example: 878 median_friendly_no_business: type: string example: '21m:25s' median_raw_no_business: type: integer example: 1285 consistency_score: type: string example: 16.22% consistency_score_no_business: type: string example: 44.59% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 76 overallTTF: type: object properties: friendly: type: string example: '43m:8s' raw: type: integer example: 2588 friendly_no_business: type: string example: '1h:9m' raw_no_business: type: integer example: 4189 overallTTC: type: object properties: friendly: type: string example: '4h:42m' raw: type: integer example: 16932 friendly_no_business: type: string example: '11h:57m' raw_no_business: type: integer example: 43020 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 tags: - Reports /api/reports/interactions: get: summary: 'Interactions - Report' operationId: interactionsReport description: 'Interactions Report Data' parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: null required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: null - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: null required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: null - in: query name: model description: 'The ID or Name of the mailbox you want results for.' example: null required: false schema: type: string description: 'The ID or Name of the mailbox you want results for.' example: null - in: query name: model_type description: 'Model Type of the mailbox being queried. For this report, it must be "Mailbox".' example: null required: false schema: type: string description: 'Model Type of the mailbox being queried. For this report, it must be "Mailbox".' example: null - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: null required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: null - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: null required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: null - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: null required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: null - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: null required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: null - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: null required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: null - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: null required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: null items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: null required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: null - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.' example: null - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.' example: null - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.' example: null - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: null - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: null required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: null - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: null required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: null - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: null required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: null - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: null required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: null - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: null required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: null - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null - in: query name: page description: 'For paginated results, which page to get.' example: null required: false schema: type: integer description: 'For paginated results, which page to get.' example: null - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: null required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: null - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: null required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: null responses: 200: description: '' content: application/json: schema: type: array items: type: object example: [] tags: - Reports /api/reports/sla: get: summary: 'SLA - Report' operationId: sLAReport description: 'SLA Report Data' parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: null required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: null - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: null required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: null - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: null required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: null - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: null required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: null - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: null required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: null - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: null required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: null - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: null required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: null - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: null required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: null - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: null required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: null - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: null required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: null items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: null required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: null - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.' example: null - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.' example: null - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.' example: null - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: null - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: null required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: null - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: null required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: null - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: null required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: null - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: null required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: null - in: query name: sort_by description: 'Field Name to sort agents by. Defaults to threads.total.' example: null required: false schema: type: string description: 'Field Name to sort agents by. Defaults to threads.total.' example: null - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null - in: query name: per_page_agents description: 'For paginated results, how many results per page. Max 200.' example: null required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: null - in: query name: page_agents description: 'For paginated results, which page to get.' example: null required: false schema: type: integer description: 'For paginated results, which page to get.' example: null - in: query name: per_page_contacts description: 'For paginated results, how many results per page. Max 200.' example: null required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: null - in: query name: page_contacts description: 'For paginated results, which page to get.' example: null required: false schema: type: integer description: 'For paginated results, which page to get.' example: null - in: query name: per_page_domains description: 'For paginated results, how many results per page. Max 200.' example: null required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: null - in: query name: page_domains description: 'For paginated results, which page to get.' example: null required: false schema: type: integer description: 'For paginated results, which page to get.' example: null - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: null required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: null - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: null required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: null - in: query name: init_ttr_goal description: 'Time string in the format "HH:MM:SS" of your initial reply time goal.' example: null required: false schema: type: string description: 'Time string in the format "HH:MM:SS" of your initial reply time goal.' example: null - in: query name: overall_ttr_goal description: 'Time string in the format "HH:MM:SS" of your overall reply time goal.' example: null required: false schema: type: string description: 'Time string in the format "HH:MM:SS" of your overall reply time goal.' example: null - in: query name: overall_ttc_goal description: 'Time string in the format "HH:MM:SS" of your overall Time to close goal.' example: null required: false schema: type: string description: 'Time string in the format "HH:MM:SS" of your overall Time to close goal.' example: null responses: 200: description: '' content: application/json: schema: type: object example: stats: threads: total: 652 internal: 62 inbound: 455 outbound: 135 sent_internally: 78 await_customer: 164 await_agent: 315 closed: 95 have_replies: 494 have_replies_from_agents: 444 have_no_replies_from_agents: 208 completionRatio: ratio: 83.3 numerator: 379 denominator: 455 handledRate: rate: 39.72 numerator: 259 denominator: 652 top_labels: '' messages_per_conversations_avg: 3.1 messages_sent_per_conversations_avg: 1.3 messages_received_per_conversations_avg: 1.8 labels: total: 89 list: - key: UNREAD doc_count: 412 - key: CATEGORY_UPDATES doc_count: 79 - key: CATEGORY_FORUMS doc_count: 76 - key: IMPORTANT doc_count: 72 - key: SENT doc_count: 70 - key: STARRED doc_count: 66 - key: CATEGORY_SOCIAL doc_count: 64 - key: CATEGORY_PERSONAL doc_count: 62 - key: INBOX doc_count: 60 - key: CATEGORY_PROMOTIONS doc_count: 56 - key: Health doc_count: 4 - key: Music doc_count: 4 - key: Sports doc_count: 3 - key: 'Toys & Health' doc_count: 3 - key: Beauty doc_count: 2 - key: Clothing doc_count: 2 - key: Games doc_count: 2 - key: Home doc_count: 2 - key: Automotive doc_count: 1 - key: 'Automotive & Computers' doc_count: 1 messages: count: 1763 initial: 619 replies: 946 forward: 84 follow_up: 114 received: count: 1144 initial: 497 replies: 483 forward: 50 follow_up: 114 initial_replies: 148 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 avg_wait: '81h:35m' avg_wait_raw: 293717 avg_first_wait: '83h:11m' avg_first_wait_raw: 299485 sent: count: 860 initial: 184 replies: 584 forward: 84 follow_up: 8 initial_replies: 379 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 overallTTR: friendly: '1h:43m' raw: 6224 friendly_no_business: '5h:41m' raw_no_business: 20513 deviation_friendly: '14m:19s' deviation_raw: 859 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '15m:19s' median_raw: 919 median_friendly_no_business: '22m:12s' median_raw_no_business: 1332 consistency_score: 6.63% consistency_score_no_business: 46.13% percentileRanks: - count: 0 key: '30m:0s' value: 74.91 - count: 0 key: '1h:0m' value: 81.62 - count: 0 key: '2h:0m' value: 86.25 - count: 0 key: '4h:0m' value: 90.55 percentileRanksRaw: - count: 0 key: '30m:0s' value: 69.07 - count: 0 key: '1h:0m' value: 77.49 - count: 0 key: '2h:0m' value: 83.68 - count: 0 key: '4h:0m' value: 88.14 within_sla: 475 within_sla_percentage_friendly: 81.62 sla_breach: 107 sla_breach_percentage_friendly: 18.38 excluded_from_sla: 2 initialTTR: friendly: '1h:33m' raw: 5594 friendly_no_business: '1h:58m' raw_no_business: 7113 deviation_friendly: '11m:10s' deviation_raw: 670 deviation_friendly_no_business: '11m:1s' deviation_raw_no_business: 661 median_friendly: '21m:21s' median_raw: 1281 median_friendly_no_business: '22m:16s' median_raw_no_business: 1336 consistency_score: 47.7% consistency_score_no_business: 50.52% percentileRanks: - count: 0 key: '30m:0s' value: 71.87 - count: 0 key: '1h:0m' value: 81.62 - count: 0 key: '2h:0m' value: 87.74 - count: 0 key: '4h:0m' value: 92.48 percentileRanksRaw: - count: 0 key: '30m:0s' value: 70.47 - count: 0 key: '1h:0m' value: 80.22 - count: 0 key: '2h:0m' value: 87.19 - count: 0 key: '4h:0m' value: 91.64 within_sla: 293 within_sla_percentage_friendly: 81.62 sla_breach: 66 sla_breach_percentage_friendly: 18.38 excluded_from_sla: 20 overallTTF: friendly: '59m:59s' raw: 3599 friendly_no_business: '3h:34m' raw_no_business: 12849 overallTTC: friendly: '4h:24m' raw: 15845 friendly_no_business: '13h:15m' raw_no_business: 47737 percentileRanks: - count: 0 key: '1h:0m' value: 31.58 - count: 0 key: '2h:0m' value: 53.68 - count: 0 key: '4h:0m' value: 74.74 - count: 0 key: '8h:0m' value: 84.21 percentileRanksRaw: - count: 0 key: '1h:0m' value: 27.37 - count: 0 key: '2h:0m' value: 52.63 - count: 0 key: '4h:0m' value: 69.47 - count: 0 key: '8h:0m' value: 76.84 within_sla: 51 within_sla_percentage_friendly: 53.68 sla_breach: 44 sla_breach_percentage_friendly: 46.32 dailyStats: [] type: stats previous_period: threads: total: 556 internal: 52 inbound: 401 outbound: 103 sent_internally: 72 await_customer: 167 await_agent: 264 closed: 53 have_replies: 414 have_replies_from_agents: 381 have_no_replies_from_agents: 175 completionRatio: ratio: 84.29 numerator: 338 denominator: 401 handledRate: rate: 39.57 numerator: 220 denominator: 556 top_labels: '' messages_per_conversations_avg: 2.9 messages_sent_per_conversations_avg: 1.3 messages_received_per_conversations_avg: 1.6 labels: total: 71 list: - key: UNREAD doc_count: 289 - key: STARRED doc_count: 56 - key: CATEGORY_SOCIAL doc_count: 55 - key: INBOX doc_count: 55 - key: CATEGORY_PERSONAL doc_count: 49 - key: SENT doc_count: 45 - key: CATEGORY_PROMOTIONS doc_count: 44 - key: IMPORTANT doc_count: 43 - key: CATEGORY_FORUMS doc_count: 42 - key: CATEGORY_UPDATES doc_count: 42 - key: Electronics doc_count: 3 - key: Clothing doc_count: 2 - key: Grocery doc_count: 2 - key: Home doc_count: 2 - key: Kids doc_count: 2 - key: Music doc_count: 2 - key: Toys doc_count: 2 - key: Automotive doc_count: 1 - key: 'Automotive & Games' doc_count: 1 - key: 'Automotive, Home & Tools' doc_count: 1 messages: count: 1419 initial: 556 replies: 743 forward: 63 follow_up: 57 received: count: 914 initial: 459 replies: 354 forward: 44 follow_up: 57 initial_replies: 114 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 avg_wait: '247h:11m' avg_wait_raw: 889907 avg_first_wait: '246h:16m' avg_first_wait_raw: 886583 sent: count: 703 initial: 155 replies: 481 forward: 63 follow_up: 4 initial_replies: 338 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 overallTTR: friendly: '1h:9m' raw: 4143 friendly_no_business: '3h:17m' raw_no_business: 11841 deviation_friendly: '10m:40s' deviation_raw: 640 deviation_friendly_no_business: '9m:47s' deviation_raw_no_business: 587 median_friendly: '10m:40s' median_raw: 640 median_friendly_no_business: '20m:33s' median_raw_no_business: 1233 consistency_score: 0.08% consistency_score_no_business: 52.39% percentileRanks: - count: 0 key: '30m:0s' value: 80.79 - count: 0 key: '1h:0m' value: 85.59 - count: 0 key: '2h:0m' value: 88.94 - count: 0 key: '4h:0m' value: 92.28 percentileRanksRaw: - count: 0 key: '30m:0s' value: 74.32 - count: 0 key: '1h:0m' value: 82.67 - count: 0 key: '2h:0m' value: 87.27 - count: 0 key: '4h:0m' value: 91.02 within_sla: 410 within_sla_percentage_friendly: 85.59 sla_breach: 69 sla_breach_percentage_friendly: 14.41 excluded_from_sla: 2 initialTTR: friendly: '1h:16m' raw: 4603 friendly_no_business: '2h:2m' raw_no_business: 7365 deviation_friendly: '10m:49s' deviation_raw: 649 deviation_friendly_no_business: '10m:40s' deviation_raw_no_business: 640 median_friendly: '20m:21s' median_raw: 1221 median_friendly_no_business: '21m:8s' median_raw_no_business: 1268 consistency_score: 46.89% consistency_score_no_business: 49.57% percentileRanks: - count: 0 key: '30m:0s' value: 74.05 - count: 0 key: '1h:0m' value: 83.23 - count: 0 key: '2h:0m' value: 87.97 - count: 0 key: '4h:0m' value: 93.35 percentileRanksRaw: - count: 0 key: '30m:0s' value: 73.1 - count: 0 key: '1h:0m' value: 82.91 - count: 0 key: '2h:0m' value: 87.66 - count: 0 key: '4h:0m' value: 93.04 within_sla: 263 within_sla_percentage_friendly: 83.23 sla_breach: 53 sla_breach_percentage_friendly: 16.77 excluded_from_sla: 22 overallTTF: friendly: '1h:1m' raw: 3684 friendly_no_business: '3h:22m' raw_no_business: 12139 overallTTC: friendly: '5h:38m' raw: 20330 friendly_no_business: '18h:13m' raw_no_business: 65612 percentileRanks: - count: 0 key: '1h:0m' value: 49.06 - count: 0 key: '2h:0m' value: 54.72 - count: 0 key: '4h:0m' value: 64.15 - count: 0 key: '8h:0m' value: 73.58 percentileRanksRaw: - count: 0 key: '1h:0m' value: 45.28 - count: 0 key: '2h:0m' value: 49.06 - count: 0 key: '4h:0m' value: 58.49 - count: 0 key: '8h:0m' value: 64.15 within_sla: 29 within_sla_percentage_friendly: 54.72 sla_breach: 24 sla_breach_percentage_friendly: 45.28 dailyStats: [] type: previousPeriod all_agent_stats: current_page: 1 data: - name: h.wilkinson@timetoreply.com threads: total: 172 internal: 52 inbound: 93 outbound: 27 sent_internally: 54 await_customer: 28 await_agent: 67 closed: 23 have_replies: 119 have_initial_replies: 114 handledRate: rate: 29.65 numerator: 51 denominator: 172 top_labels: - UNREAD - CATEGORY_FORUMS - SENT - CATEGORY_SOCIAL - CATEGORY_UPDATES messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 273 initial: 123 replies: 118 forward: 8 follow_up: 24 initial_replies: 38 dailyStats: [] avg_wait: '87h:27m' avg_wait_raw: 314823 avg_first_wait: '85h:11m' avg_first_wait_raw: 306679 sent: count: 154 initial: 34 replies: 105 forward: 13 follow_up: 2 initial_replies: 76 dailyStats: [] overallTTR: friendly: '1h:41m' raw: 6069 friendly_no_business: '4h:54m' raw_no_business: 17683 deviation_friendly: '12m:31s' deviation_raw: 751 deviation_friendly_no_business: '12m:55s' deviation_raw_no_business: 775 median_friendly: '12m:27s' median_raw: 747 median_friendly_no_business: '20m:40s' median_raw_no_business: 1240 consistency_score: 0% consistency_score_no_business: 37.5% percentileRanks: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: - count: 0 key: '30m:0s' value: 68.27 - count: 0 key: '1h:0m' value: 76.92 - count: 0 key: '2h:0m' value: 82.69 - count: 0 key: '4h:0m' value: 89.42 within_sla: 86 within_sla_percentage_friendly: 82.69 sla_breach: 18 sla_breach_percentage_friendly: 17.31 excluded_from_sla: 1 initialTTR: friendly: '1h:7m' raw: 4023 friendly_no_business: '2h:53m' raw_no_business: 10429 deviation_friendly: '12m:16s' deviation_raw: 736 deviation_friendly_no_business: '11m:52s' deviation_raw_no_business: 712 median_friendly: '14m:38s' median_raw: 878 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 16.22% consistency_score_no_business: 44.59% percentileRanks: - count: 0 key: '30m:0s' value: 73.97 - count: 0 key: '1h:0m' value: 80.82 - count: 0 key: '2h:0m' value: 87.67 - count: 0 key: '4h:0m' value: 94.52 percentileRanksRaw: - count: 0 key: '30m:0s' value: 68.49 - count: 0 key: '1h:0m' value: 76.71 - count: 0 key: '2h:0m' value: 86.3 - count: 0 key: '4h:0m' value: 90.41 within_sla: 59 within_sla_percentage_friendly: 80.82 sla_breach: 14 sla_breach_percentage_friendly: 19.18 excluded_from_sla: 3 overallTTF: friendly: '43m:8s' raw: 2588 friendly_no_business: '1h:9m' raw_no_business: 4189 overallTTC: friendly: '4h:42m' raw: 16932 friendly_no_business: '11h:57m' raw_no_business: 43020 percentileRanks: - count: 0 key: '1h:0m' value: 34.78 - count: 0 key: '2h:0m' value: 52.17 - count: 0 key: '4h:0m' value: 73.91 - count: 0 key: '8h:0m' value: 82.61 percentileRanksRaw: - count: 0 key: '1h:0m' value: 30.43 - count: 0 key: '2h:0m' value: 47.83 - count: 0 key: '4h:0m' value: 65.22 - count: 0 key: '8h:0m' value: 78.26 within_sla: 12 within_sla_percentage_friendly: 52.17 sla_breach: 11 sla_breach_percentage_friendly: 47.83 previous: name: h.wilkinson@timetoreply.com threads: total: 156 internal: 46 inbound: 83 outbound: 27 sent_internally: 51 await_customer: 40 await_agent: 52 closed: 13 have_replies: 111 have_initial_replies: 107 handledRate: rate: 33.97 numerator: 53 denominator: 156 top_labels: - UNREAD - INBOX - CATEGORY_PROMOTIONS - CATEGORY_SOCIAL - CATEGORY_UPDATES messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.4 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 225 initial: 108 replies: 93 forward: 7 follow_up: 17 initial_replies: 36 dailyStats: [] avg_wait: '243h:53m' avg_wait_raw: 877988 avg_first_wait: '254h:55m' avg_first_wait_raw: 917708 sent: count: 154 initial: 37 replies: 103 forward: 13 follow_up: 1 initial_replies: 71 dailyStats: [] overallTTR: friendly: '1h:19m' raw: 4787 friendly_no_business: '3h:55m' raw_no_business: 14107 deviation_friendly: '11m:50s' deviation_raw: 710 deviation_friendly_no_business: '11m:56s' deviation_raw_no_business: 716 median_friendly: '11m:50s' median_raw: 710 median_friendly_no_business: '23m:47s' median_raw_no_business: 1427 consistency_score: 0.07% consistency_score_no_business: 49.82% percentileRanks: - count: 0 key: '30m:0s' value: 76.7 - count: 0 key: '1h:0m' value: 82.52 - count: 0 key: '2h:0m' value: 87.38 - count: 0 key: '4h:0m' value: 90.29 percentileRanksRaw: - count: 0 key: '30m:0s' value: 69.9 - count: 0 key: '1h:0m' value: 80.58 - count: 0 key: '2h:0m' value: 87.38 - count: 0 key: '4h:0m' value: 89.32 within_sla: 85 within_sla_percentage_friendly: 82.52 sla_breach: 18 sla_breach_percentage_friendly: 17.48 excluded_from_sla: 0 initialTTR: friendly: '1h:52m' raw: 6774 friendly_no_business: '5h:31m' raw_no_business: 19878 deviation_friendly: '17m:51s' deviation_raw: 1071 deviation_friendly_no_business: '14m:18s' deviation_raw_no_business: 858 median_friendly: '21m:45s' median_raw: 1305 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 17.93% consistency_score_no_business: 41.02% percentileRanks: - count: 0 key: '30m:0s' value: 69.7 - count: 0 key: '1h:0m' value: 80.3 - count: 0 key: '2h:0m' value: 84.85 - count: 0 key: '4h:0m' value: 86.36 percentileRanksRaw: - count: 0 key: '30m:0s' value: 65.15 - count: 0 key: '1h:0m' value: 80.3 - count: 0 key: '2h:0m' value: 84.85 - count: 0 key: '4h:0m' value: 84.85 within_sla: 53 within_sla_percentage_friendly: 80.3 sla_breach: 13 sla_breach_percentage_friendly: 19.7 excluded_from_sla: 5 overallTTF: friendly: '1h:24m' raw: 5092 friendly_no_business: '10h:4m' raw_no_business: 36297 overallTTC: friendly: '7h:59m' raw: 28746 friendly_no_business: '26h:4m' raw_no_business: 93885 percentileRanks: - count: 0 key: '1h:0m' value: 46.15 - count: 0 key: '2h:0m' value: 46.15 - count: 0 key: '4h:0m' value: 53.85 - count: 0 key: '8h:0m' value: 69.23 percentileRanksRaw: - count: 0 key: '1h:0m' value: 30.77 - count: 0 key: '2h:0m' value: 30.77 - count: 0 key: '4h:0m' value: 38.46 - count: 0 key: '8h:0m' value: 53.85 within_sla: 6 within_sla_percentage_friendly: 46.15 sla_breach: 7 sla_breach_percentage_friendly: 53.85 - name: c.armstrong@timetoreply.com threads: total: 152 internal: 45 inbound: 83 outbound: 24 sent_internally: 49 await_customer: 41 await_agent: 48 closed: 14 have_replies: 97 have_initial_replies: 94 handledRate: rate: 36.18 numerator: 55 denominator: 152 top_labels: - UNREAD - STARRED - CATEGORY_UPDATES - IMPORTANT - CATEGORY_PROMOTIONS messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 224 initial: 110 replies: 95 forward: 1 follow_up: 18 initial_replies: 34 dailyStats: [] avg_wait: '69h:33m' avg_wait_raw: 250415 avg_first_wait: '94h:59m' avg_first_wait_raw: 341989 sent: count: 138 initial: 30 replies: 96 forward: 12 follow_up: 0 initial_replies: 60 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5561 friendly_no_business: '5h:36m' raw_no_business: 20200 deviation_friendly: '13m:37s' deviation_raw: 817 deviation_friendly_no_business: '13m:4s' deviation_raw_no_business: 784 median_friendly: '13m:34s' median_raw: 814 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 0% consistency_score_no_business: 40.79% percentileRanks: - count: 0 key: '30m:0s' value: 77.08 - count: 0 key: '1h:0m' value: 80.21 - count: 0 key: '2h:0m' value: 86.46 - count: 0 key: '4h:0m' value: 89.58 percentileRanksRaw: - count: 0 key: '30m:0s' value: 72.92 - count: 0 key: '1h:0m' value: 77.08 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 86.46 within_sla: 77 within_sla_percentage_friendly: 80.21 sla_breach: 19 sla_breach_percentage_friendly: 19.79 excluded_from_sla: 0 initialTTR: friendly: '1h:45m' raw: 6301 friendly_no_business: '1h:45m' raw_no_business: 6301 deviation_friendly: '9m:20s' deviation_raw: 560 deviation_friendly_no_business: '9m:20s' deviation_raw_no_business: 560 median_friendly: '18m:59s' median_raw: 1139 median_friendly_no_business: '18m:59s' median_raw_no_business: 1139 consistency_score: 50.83% consistency_score_no_business: 50.83% percentileRanks: - count: 0 key: '30m:0s' value: 80 - count: 0 key: '1h:0m' value: 83.64 - count: 0 key: '2h:0m' value: 89.09 - count: 0 key: '4h:0m' value: 92.73 percentileRanksRaw: - count: 0 key: '30m:0s' value: 80 - count: 0 key: '1h:0m' value: 83.64 - count: 0 key: '2h:0m' value: 89.09 - count: 0 key: '4h:0m' value: 92.73 within_sla: 46 within_sla_percentage_friendly: 83.64 sla_breach: 9 sla_breach_percentage_friendly: 16.36 excluded_from_sla: 5 overallTTF: friendly: '31m:21s' raw: 1881 friendly_no_business: '40m:52s' raw_no_business: 2452 overallTTC: friendly: '7h:32m' raw: 27148 friendly_no_business: '32h:51m' raw_no_business: 118267 percentileRanks: - count: 0 key: '1h:0m' value: 28.57 - count: 0 key: '2h:0m' value: 64.29 - count: 0 key: '4h:0m' value: 64.29 - count: 0 key: '8h:0m' value: 64.29 percentileRanksRaw: - count: 0 key: '1h:0m' value: 28.57 - count: 0 key: '2h:0m' value: 57.14 - count: 0 key: '4h:0m' value: 57.14 - count: 0 key: '8h:0m' value: 57.14 within_sla: 9 within_sla_percentage_friendly: 64.29 sla_breach: 5 sla_breach_percentage_friendly: 35.71 previous: name: c.armstrong@timetoreply.com threads: total: 134 internal: 46 inbound: 66 outbound: 22 sent_internally: 48 await_customer: 31 await_agent: 44 closed: 11 have_replies: 87 have_initial_replies: 85 handledRate: rate: 31.34 numerator: 42 denominator: 134 top_labels: - UNREAD - INBOX - CATEGORY_SOCIAL - CATEGORY_FORUMS - STARRED messages_per_conversations_avg: 2.2 messages_received_per_conversations_avg: 1.4 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 182 initial: 94 replies: 76 forward: 7 follow_up: 5 initial_replies: 30 dailyStats: [] avg_wait: '246h:6m' avg_wait_raw: 886010 avg_first_wait: '240h:6m' avg_first_wait_raw: 864388 sent: count: 118 initial: 28 replies: 79 forward: 10 follow_up: 1 initial_replies: 55 dailyStats: [] overallTTR: friendly: '49m:2s' raw: 2942 friendly_no_business: '2h:6m' raw_no_business: 7586 deviation_friendly: '10m:45s' deviation_raw: 645 deviation_friendly_no_business: '9m:6s' deviation_raw_no_business: 546 median_friendly: '10m:45s' median_raw: 645 median_friendly_no_business: '19m:52s' median_raw_no_business: 1192 consistency_score: 0.07% consistency_score_no_business: 54.19% percentileRanks: - count: 0 key: '30m:0s' value: 86.08 - count: 0 key: '1h:0m' value: 89.87 - count: 0 key: '2h:0m' value: 91.14 - count: 0 key: '4h:0m' value: 91.14 percentileRanksRaw: - count: 0 key: '30m:0s' value: 78.48 - count: 0 key: '1h:0m' value: 88.61 - count: 0 key: '2h:0m' value: 91.14 - count: 0 key: '4h:0m' value: 91.14 within_sla: 71 within_sla_percentage_friendly: 89.87 sla_breach: 8 sla_breach_percentage_friendly: 10.13 excluded_from_sla: 0 initialTTR: friendly: '1h:17m' raw: 4636 friendly_no_business: '1h:17m' raw_no_business: 4647 deviation_friendly: '9m:24s' deviation_raw: 564 deviation_friendly_no_business: '9m:24s' deviation_raw_no_business: 564 median_friendly: '22m:8s' median_raw: 1328 median_friendly_no_business: '22m:8s' median_raw_no_business: 1328 consistency_score: 57.53% consistency_score_no_business: 57.53% percentileRanks: - count: 0 key: '30m:0s' value: 76.47 - count: 0 key: '1h:0m' value: 90.2 - count: 0 key: '2h:0m' value: 92.16 - count: 0 key: '4h:0m' value: 92.16 percentileRanksRaw: - count: 0 key: '30m:0s' value: 76.47 - count: 0 key: '1h:0m' value: 90.2 - count: 0 key: '2h:0m' value: 92.16 - count: 0 key: '4h:0m' value: 92.16 within_sla: 46 within_sla_percentage_friendly: 90.2 sla_breach: 5 sla_breach_percentage_friendly: 9.8 excluded_from_sla: 4 overallTTF: friendly: '15m:3s' raw: 903 friendly_no_business: '24m:38s' raw_no_business: 1478 overallTTC: friendly: '8h:4m' raw: 29061 friendly_no_business: '25h:19m' raw_no_business: 91179 percentileRanks: - count: 0 key: '1h:0m' value: 54.55 - count: 0 key: '2h:0m' value: 54.55 - count: 0 key: '4h:0m' value: 54.55 - count: 0 key: '8h:0m' value: 63.64 percentileRanksRaw: - count: 0 key: '1h:0m' value: 54.55 - count: 0 key: '2h:0m' value: 54.55 - count: 0 key: '4h:0m' value: 54.55 - count: 0 key: '8h:0m' value: 54.55 within_sla: 6 within_sla_percentage_friendly: 54.55 sla_breach: 5 sla_breach_percentage_friendly: 45.45 - name: j.auer@timetoreply.com threads: total: 146 internal: 44 inbound: 76 outbound: 26 sent_internally: 47 await_customer: 23 await_agent: 51 closed: 25 have_replies: 109 have_initial_replies: 101 handledRate: rate: 32.88 numerator: 48 denominator: 146 top_labels: - UNREAD - SENT - IMPORTANT - CATEGORY_FORUMS - CATEGORY_UPDATES messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 226 initial: 93 replies: 101 forward: 12 follow_up: 20 initial_replies: 37 dailyStats: [] avg_wait: '81h:47m' avg_wait_raw: 294432 avg_first_wait: '81h:23m' avg_first_wait_raw: 293033 sent: count: 151 initial: 32 replies: 99 forward: 19 follow_up: 1 initial_replies: 64 dailyStats: [] overallTTR: friendly: '2h:40m' raw: 9642 friendly_no_business: '9h:53m' raw_no_business: 35581 deviation_friendly: '14m:23s' deviation_raw: 863 deviation_friendly_no_business: '12m:30s' deviation_raw_no_business: 750 median_friendly: '17m:2s' median_raw: 1022 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 15.6% consistency_score_no_business: 44.85% percentileRanks: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 percentileRanksRaw: - count: 0 key: '30m:0s' value: 69.39 - count: 0 key: '1h:0m' value: 77.55 - count: 0 key: '2h:0m' value: 83.67 - count: 0 key: '4h:0m' value: 85.71 within_sla: 80 within_sla_percentage_friendly: 81.63 sla_breach: 18 sla_breach_percentage_friendly: 18.37 excluded_from_sla: 1 initialTTR: friendly: '1h:36m' raw: 5775 friendly_no_business: '1h:36m' raw_no_business: 5775 deviation_friendly: '10m:22s' deviation_raw: 622 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 54.23% consistency_score_no_business: 54.23% percentileRanks: - count: 0 key: '30m:0s' value: 71.93 - count: 0 key: '1h:0m' value: 85.96 - count: 0 key: '2h:0m' value: 92.98 - count: 0 key: '4h:0m' value: 94.74 percentileRanksRaw: - count: 0 key: '30m:0s' value: 71.93 - count: 0 key: '1h:0m' value: 85.96 - count: 0 key: '2h:0m' value: 92.98 - count: 0 key: '4h:0m' value: 94.74 within_sla: 49 within_sla_percentage_friendly: 85.96 sla_breach: 8 sla_breach_percentage_friendly: 14.04 excluded_from_sla: 7 overallTTF: friendly: '2h:52m' raw: 10375 friendly_no_business: '13h:31m' raw_no_business: 48704 overallTTC: friendly: '3h:34m' raw: 12893 friendly_no_business: '8h:59m' raw_no_business: 32396 percentileRanks: - count: 0 key: '1h:0m' value: 24 - count: 0 key: '2h:0m' value: 52 - count: 0 key: '4h:0m' value: 76 - count: 0 key: '8h:0m' value: 84 percentileRanksRaw: - count: 0 key: '1h:0m' value: 12 - count: 0 key: '2h:0m' value: 48 - count: 0 key: '4h:0m' value: 68 - count: 0 key: '8h:0m' value: 76 within_sla: 13 within_sla_percentage_friendly: 52 sla_breach: 12 sla_breach_percentage_friendly: 48 previous: name: j.auer@timetoreply.com threads: total: 139 internal: 46 inbound: 72 outbound: 21 sent_internally: 47 await_customer: 29 await_agent: 46 closed: 17 have_replies: 94 have_initial_replies: 90 handledRate: rate: 33.09 numerator: 46 denominator: 139 top_labels: - UNREAD - INBOX - STARRED - CATEGORY_PERSONAL - CATEGORY_UPDATES messages_per_conversations_avg: 2.3 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 206 initial: 110 replies: 82 forward: 4 follow_up: 10 initial_replies: 33 dailyStats: [] avg_wait: '246h:13m' avg_wait_raw: 886417 avg_first_wait: '238h:7m' avg_first_wait_raw: 857220 sent: count: 120 initial: 24 replies: 81 forward: 15 follow_up: 0 initial_replies: 57 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5533 friendly_no_business: '4h:19m' raw_no_business: 15559 deviation_friendly: '9m:47s' deviation_raw: 587 deviation_friendly_no_business: '7m:26s' deviation_raw_no_business: 446 median_friendly: '9m:47s' median_raw: 587 median_friendly_no_business: '20m:35s' median_raw_no_business: 1235 consistency_score: 0.08% consistency_score_no_business: 63.89% percentileRanks: - count: 0 key: '30m:0s' value: 79.01 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 92.59 percentileRanksRaw: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.42 - count: 0 key: '4h:0m' value: 91.36 within_sla: 68 within_sla_percentage_friendly: 83.95 sla_breach: 13 sla_breach_percentage_friendly: 16.05 excluded_from_sla: 0 initialTTR: friendly: '46m:22s' raw: 2782 friendly_no_business: '46m:22s' raw_no_business: 2782 deviation_friendly: '7m:54s' deviation_raw: 474 deviation_friendly_no_business: '7m:54s' deviation_raw_no_business: 474 median_friendly: '21m:8s' median_raw: 1268 median_friendly_no_business: '21m:8s' median_raw_no_business: 1268 consistency_score: 62.62% consistency_score_no_business: 62.62% percentileRanks: - count: 0 key: '30m:0s' value: 72.22 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 96.3 percentileRanksRaw: - count: 0 key: '30m:0s' value: 72.22 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 96.3 within_sla: 44 within_sla_percentage_friendly: 81.48 sla_breach: 10 sla_breach_percentage_friendly: 18.52 excluded_from_sla: 3 overallTTF: friendly: '15m:37s' raw: 937 friendly_no_business: '23m:52s' raw_no_business: 1432 overallTTC: friendly: '7h:20m' raw: 26429 friendly_no_business: '20h:54m' raw_no_business: 75256 percentileRanks: - count: 0 key: '1h:0m' value: 35.29 - count: 0 key: '2h:0m' value: 35.29 - count: 0 key: '4h:0m' value: 41.18 - count: 0 key: '8h:0m' value: 58.82 percentileRanksRaw: - count: 0 key: '1h:0m' value: 35.29 - count: 0 key: '2h:0m' value: 35.29 - count: 0 key: '4h:0m' value: 35.29 - count: 0 key: '8h:0m' value: 41.18 within_sla: 6 within_sla_percentage_friendly: 35.29 sla_breach: 11 sla_breach_percentage_friendly: 64.71 - name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 45 inbound: 75 outbound: 23 sent_internally: 45 await_customer: 31 await_agent: 48 closed: 19 have_replies: 109 have_initial_replies: 103 handledRate: rate: 34.97 numerator: 50 denominator: 143 top_labels: - UNREAD - SENT - CATEGORY_FORUMS - CATEGORY_UPDATES - IMPORTANT messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 220 initial: 92 replies: 104 forward: 7 follow_up: 17 initial_replies: 41 dailyStats: [] avg_wait: '103h:59m' avg_wait_raw: 374398 avg_first_wait: '108h:59m' avg_first_wait_raw: 392375 sent: count: 158 initial: 34 replies: 108 forward: 15 follow_up: 1 initial_replies: 62 dailyStats: [] overallTTR: friendly: '1h:37m' raw: 5879 friendly_no_business: '4h:36m' raw_no_business: 16604 deviation_friendly: '14m:40s' deviation_raw: 880 deviation_friendly_no_business: '10m:34s' deviation_raw_no_business: 634 median_friendly: '14m:40s' median_raw: 880 median_friendly_no_business: '18m:1s' median_raw_no_business: 1081 consistency_score: 0.11% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 percentileRanksRaw: - count: 0 key: '30m:0s' value: 67.59 - count: 0 key: '1h:0m' value: 78.7 - count: 0 key: '2h:0m' value: 85.19 - count: 0 key: '4h:0m' value: 87.04 within_sla: 88 within_sla_percentage_friendly: 81.48 sla_breach: 20 sla_breach_percentage_friendly: 18.52 excluded_from_sla: 0 initialTTR: friendly: '1h:50m' raw: 6632 friendly_no_business: '2h:8m' raw_no_business: 7685 deviation_friendly: '9m:34s' deviation_raw: 574 deviation_friendly_no_business: '9m:34s' deviation_raw_no_business: 574 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '16m:23s' median_raw_no_business: 983 consistency_score: 41.64% consistency_score_no_business: 41.64% percentileRanks: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 78.33 - count: 0 key: '2h:0m' value: 85 - count: 0 key: '4h:0m' value: 86.67 percentileRanksRaw: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 78.33 - count: 0 key: '2h:0m' value: 85 - count: 0 key: '4h:0m' value: 86.67 within_sla: 47 within_sla_percentage_friendly: 78.33 sla_breach: 13 sla_breach_percentage_friendly: 21.67 excluded_from_sla: 2 overallTTF: friendly: '23m:3s' raw: 1383 friendly_no_business: '36m:50s' raw_no_business: 2210 overallTTC: friendly: '5h:24m' raw: 19494 friendly_no_business: '15h:12m' raw_no_business: 54773 percentileRanks: - count: 0 key: '1h:0m' value: 21.05 - count: 0 key: '2h:0m' value: 26.32 - count: 0 key: '4h:0m' value: 57.89 - count: 0 key: '8h:0m' value: 84.21 percentileRanksRaw: - count: 0 key: '1h:0m' value: 15.79 - count: 0 key: '2h:0m' value: 21.05 - count: 0 key: '4h:0m' value: 52.63 - count: 0 key: '8h:0m' value: 68.42 within_sla: 5 within_sla_percentage_friendly: 26.32 sla_breach: 14 sla_breach_percentage_friendly: 73.68 previous: name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 43 inbound: 79 outbound: 21 sent_internally: 48 await_customer: 34 await_agent: 46 closed: 15 have_replies: 97 have_initial_replies: 89 handledRate: rate: 34.27 numerator: 49 denominator: 143 top_labels: - UNREAD - INBOX - CATEGORY_PROMOTIONS - CATEGORY_SOCIAL - IMPORTANT messages_per_conversations_avg: 2.3 messages_received_per_conversations_avg: 1.4 messages_sent_per_conversations_avg: 0.8 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 202 initial: 107 replies: 75 forward: 12 follow_up: 8 initial_replies: 25 dailyStats: [] avg_wait: '251h:41m' avg_wait_raw: 906089 avg_first_wait: '261h:37m' avg_first_wait_raw: 941856 sent: count: 121 initial: 22 replies: 85 forward: 12 follow_up: 2 initial_replies: 64 dailyStats: [] overallTTR: friendly: '24m:7s' raw: 1447 friendly_no_business: '58m:46s' raw_no_business: 3526 deviation_friendly: '1m:58s' deviation_raw: 118 deviation_friendly_no_business: '10m:46s' deviation_raw_no_business: 646 median_friendly: '1m:58s' median_raw: 118 median_friendly_no_business: '18m:16s' median_raw_no_business: 1096 consistency_score: 0.03% consistency_score_no_business: 41.06% percentileRanks: - count: 0 key: '30m:0s' value: 87.06 - count: 0 key: '1h:0m' value: 91.76 - count: 0 key: '2h:0m' value: 94.12 - count: 0 key: '4h:0m' value: 97.65 percentileRanksRaw: - count: 0 key: '30m:0s' value: 80 - count: 0 key: '1h:0m' value: 88.24 - count: 0 key: '2h:0m' value: 90.59 - count: 0 key: '4h:0m' value: 96.47 within_sla: 78 within_sla_percentage_friendly: 91.76 sla_breach: 7 sla_breach_percentage_friendly: 8.24 excluded_from_sla: 0 initialTTR: friendly: '1h:8m' raw: 4096 friendly_no_business: '1h:8m' raw_no_business: 4105 deviation_friendly: '10m:57s' deviation_raw: 657 deviation_friendly_no_business: '10m:32s' deviation_raw_no_business: 632 median_friendly: '18m:5s' median_raw: 1085 median_friendly_no_business: '18m:5s' median_raw_no_business: 1085 consistency_score: 39.44% consistency_score_no_business: 41.75% percentileRanks: - count: 0 key: '30m:0s' value: 79.37 - count: 0 key: '1h:0m' value: 85.71 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 96.83 percentileRanksRaw: - count: 0 key: '30m:0s' value: 79.37 - count: 0 key: '1h:0m' value: 85.71 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 96.83 within_sla: 54 within_sla_percentage_friendly: 85.71 sla_breach: 9 sla_breach_percentage_friendly: 14.29 excluded_from_sla: 1 overallTTF: friendly: '2h:19m' raw: 8358 friendly_no_business: '5h:23m' raw_no_business: 19421 overallTTC: friendly: '6h:48m' raw: 24493 friendly_no_business: '21h:48m' raw_no_business: 78481 percentileRanks: - count: 0 key: '1h:0m' value: 53.33 - count: 0 key: '2h:0m' value: 60 - count: 0 key: '4h:0m' value: 60 - count: 0 key: '8h:0m' value: 66.67 percentileRanksRaw: - count: 0 key: '1h:0m' value: 53.33 - count: 0 key: '2h:0m' value: 60 - count: 0 key: '4h:0m' value: 60 - count: 0 key: '8h:0m' value: 60 within_sla: 9 within_sla_percentage_friendly: 60 sla_breach: 6 sla_breach_percentage_friendly: 40 - name: g.waelchi@timetoreply.com threads: total: 135 internal: 41 inbound: 68 outbound: 26 sent_internally: 45 await_customer: 24 await_agent: 46 closed: 20 have_replies: 90 have_initial_replies: 87 handledRate: rate: 32.59 numerator: 44 denominator: 135 top_labels: - UNREAD - CATEGORY_FORUMS - SENT - STARRED - CATEGORY_UPDATES messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 214 initial: 90 replies: 90 forward: 14 follow_up: 20 initial_replies: 36 dailyStats: [] avg_wait: '69h:28m' avg_wait_raw: 250101 avg_first_wait: '69h:8m' avg_first_wait_raw: 248902 sent: count: 127 initial: 31 replies: 81 forward: 14 follow_up: 1 initial_replies: 51 dailyStats: [] overallTTR: friendly: '1h:29m' raw: 5369 friendly_no_business: '5h:34m' raw_no_business: 20074 deviation_friendly: '15m:7s' deviation_raw: 907 deviation_friendly_no_business: '11m:4s' deviation_raw_no_business: 664 median_friendly: '15m:7s' median_raw: 907 median_friendly_no_business: '22m:38s' median_raw_no_business: 1358 consistency_score: 0.05% consistency_score_no_business: 51.1% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 91.36 percentileRanksRaw: - count: 0 key: '30m:0s' value: 69.14 - count: 0 key: '1h:0m' value: 79.01 - count: 0 key: '2h:0m' value: 83.95 - count: 0 key: '4h:0m' value: 90.12 within_sla: 68 within_sla_percentage_friendly: 83.95 sla_breach: 13 sla_breach_percentage_friendly: 16.05 excluded_from_sla: 0 initialTTR: friendly: '1h:37m' raw: 5835 friendly_no_business: '1h:40m' raw_no_business: 6009 deviation_friendly: '11m:17s' deviation_raw: 677 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '24m:14s' median_raw: 1454 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 53.43% consistency_score_no_business: 50.61% percentileRanks: - count: 0 key: '30m:0s' value: 69.39 - count: 0 key: '1h:0m' value: 83.67 - count: 0 key: '2h:0m' value: 87.76 - count: 0 key: '4h:0m' value: 93.88 percentileRanksRaw: - count: 0 key: '30m:0s' value: 69.39 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 93.88 within_sla: 41 within_sla_percentage_friendly: 83.67 sla_breach: 8 sla_breach_percentage_friendly: 16.33 excluded_from_sla: 2 overallTTF: friendly: '29m:52s' raw: 1792 friendly_no_business: '50m:52s' raw_no_business: 3052 overallTTC: friendly: '2h:41m' raw: 9697 friendly_no_business: '7h:35m' raw_no_business: 27315 percentileRanks: - count: 0 key: '1h:0m' value: 30 - count: 0 key: '2h:0m' value: 55 - count: 0 key: '4h:0m' value: 80 - count: 0 key: '8h:0m' value: 90 percentileRanksRaw: - count: 0 key: '1h:0m' value: 25 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 65 - count: 0 key: '8h:0m' value: 70 within_sla: 11 within_sla_percentage_friendly: 55 sla_breach: 9 sla_breach_percentage_friendly: 45 previous: name: g.waelchi@timetoreply.com threads: total: 116 internal: 45 inbound: 58 outbound: 13 sent_internally: 47 await_customer: 20 await_agent: 34 closed: 15 have_replies: 73 have_initial_replies: 71 handledRate: rate: 30.17 numerator: 35 denominator: 116 top_labels: - UNREAD - CATEGORY_SOCIAL - CATEGORY_UPDATES - INBOX - CATEGORY_PROMOTIONS messages_per_conversations_avg: 2.2 messages_received_per_conversations_avg: 1.4 messages_sent_per_conversations_avg: 0.7 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 164 initial: 86 replies: 64 forward: 7 follow_up: 7 initial_replies: 27 dailyStats: [] avg_wait: '233h:53m' avg_wait_raw: 842014 avg_first_wait: '236h:35m' avg_first_wait_raw: 851734 sent: count: 86 initial: 19 replies: 63 forward: 4 follow_up: 0 initial_replies: 44 dailyStats: [] overallTTR: friendly: '1h:20m' raw: 4815 friendly_no_business: '4h:25m' raw_no_business: 15943 deviation_friendly: '13m:54s' deviation_raw: 834 deviation_friendly_no_business: '9m:13s' deviation_raw_no_business: 553 median_friendly: '15m:13s' median_raw: 913 median_friendly_no_business: '19m:54s' median_raw_no_business: 1194 consistency_score: 8.7% consistency_score_no_business: 53.68% percentileRanks: - count: 0 key: '30m:0s' value: 80.33 - count: 0 key: '1h:0m' value: 83.61 - count: 0 key: '2h:0m' value: 86.89 - count: 0 key: '4h:0m' value: 91.8 percentileRanksRaw: - count: 0 key: '30m:0s' value: 75.41 - count: 0 key: '1h:0m' value: 78.69 - count: 0 key: '2h:0m' value: 81.97 - count: 0 key: '4h:0m' value: 88.52 within_sla: 51 within_sla_percentage_friendly: 83.61 sla_breach: 10 sla_breach_percentage_friendly: 16.39 excluded_from_sla: 2 initialTTR: friendly: '1h:11m' raw: 4304 friendly_no_business: '1h:11m' raw_no_business: 4307 deviation_friendly: '9m:46s' deviation_raw: 586 deviation_friendly_no_business: '9m:46s' deviation_raw_no_business: 586 median_friendly: '22m:4s' median_raw: 1324 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 55.74% consistency_score_no_business: 55.74% percentileRanks: - count: 0 key: '30m:0s' value: 73.17 - count: 0 key: '1h:0m' value: 78.05 - count: 0 key: '2h:0m' value: 82.93 - count: 0 key: '4h:0m' value: 95.12 percentileRanksRaw: - count: 0 key: '30m:0s' value: 73.17 - count: 0 key: '1h:0m' value: 78.05 - count: 0 key: '2h:0m' value: 82.93 - count: 0 key: '4h:0m' value: 95.12 within_sla: 32 within_sla_percentage_friendly: 78.05 sla_breach: 9 sla_breach_percentage_friendly: 21.95 excluded_from_sla: 3 overallTTF: friendly: '19m:59s' raw: 1199 friendly_no_business: '27m:27s' raw_no_business: 1647 overallTTC: friendly: '4h:32m' raw: 16377 friendly_no_business: '11h:45m' raw_no_business: 42348 percentileRanks: - count: 0 key: '1h:0m' value: 40 - count: 0 key: '2h:0m' value: 53.33 - count: 0 key: '4h:0m' value: 73.33 - count: 0 key: '8h:0m' value: 80 percentileRanksRaw: - count: 0 key: '1h:0m' value: 40 - count: 0 key: '2h:0m' value: 46.67 - count: 0 key: '4h:0m' value: 73.33 - count: 0 key: '8h:0m' value: 73.33 within_sla: 8 within_sla_percentage_friendly: 53.33 sla_breach: 7 sla_breach_percentage_friendly: 46.67 - name: r.kutch@timetoreply.com threads: total: 134 internal: 46 inbound: 71 outbound: 17 sent_internally: 48 await_customer: 22 await_agent: 46 closed: 18 have_replies: 101 have_initial_replies: 94 handledRate: rate: 29.85 numerator: 40 denominator: 134 top_labels: - UNREAD - SENT - CATEGORY_FORUMS - CATEGORY_UPDATES - IMPORTANT messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 209 initial: 91 replies: 97 forward: 8 follow_up: 13 initial_replies: 28 dailyStats: [] avg_wait: '86h:58m' avg_wait_raw: 313120 avg_first_wait: '76h:0m' avg_first_wait_raw: 273622 sent: count: 132 initial: 23 replies: 95 forward: 11 follow_up: 3 initial_replies: 66 dailyStats: [] overallTTR: friendly: '1h:17m' raw: 4659 friendly_no_business: '3h:40m' raw_no_business: 13201 deviation_friendly: '16m:13s' deviation_raw: 973 deviation_friendly_no_business: '11m:20s' deviation_raw_no_business: 680 median_friendly: '17m:41s' median_raw: 1061 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 8.29% consistency_score_no_business: 51.39% percentileRanks: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 percentileRanksRaw: - count: 0 key: '30m:0s' value: 67.37 - count: 0 key: '1h:0m' value: 75.79 - count: 0 key: '2h:0m' value: 83.16 - count: 0 key: '4h:0m' value: 90.53 within_sla: 76 within_sla_percentage_friendly: 80 sla_breach: 19 sla_breach_percentage_friendly: 20 excluded_from_sla: 0 initialTTR: friendly: '1h:31m' raw: 5461 friendly_no_business: '1h:32m' raw_no_business: 5553 deviation_friendly: '9m:26s' deviation_raw: 566 deviation_friendly_no_business: '9m:48s' deviation_raw_no_business: 588 median_friendly: '24m:30s' median_raw: 1470 median_friendly_no_business: '25m:15s' median_raw_no_business: 1515 consistency_score: 61.49% consistency_score_no_business: 61.19% percentileRanks: - count: 0 key: '30m:0s' value: 66.15 - count: 0 key: '1h:0m' value: 78.46 - count: 0 key: '2h:0m' value: 84.62 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: - count: 0 key: '30m:0s' value: 64.62 - count: 0 key: '1h:0m' value: 76.92 - count: 0 key: '2h:0m' value: 84.62 - count: 0 key: '4h:0m' value: 92.31 within_sla: 51 within_sla_percentage_friendly: 78.46 sla_breach: 14 sla_breach_percentage_friendly: 21.54 excluded_from_sla: 1 overallTTF: friendly: '17m:4s' raw: 1024 friendly_no_business: '34m:53s' raw_no_business: 2093 overallTTC: friendly: '4h:21m' raw: 15704 friendly_no_business: '10h:43m' raw_no_business: 38629 percentileRanks: - count: 0 key: '1h:0m' value: 33.33 - count: 0 key: '2h:0m' value: 61.11 - count: 0 key: '4h:0m' value: 72.22 - count: 0 key: '8h:0m' value: 83.33 percentileRanksRaw: - count: 0 key: '1h:0m' value: 22.22 - count: 0 key: '2h:0m' value: 55.56 - count: 0 key: '4h:0m' value: 66.67 - count: 0 key: '8h:0m' value: 77.78 within_sla: 11 within_sla_percentage_friendly: 61.11 sla_breach: 7 sla_breach_percentage_friendly: 38.89 previous: name: r.kutch@timetoreply.com threads: total: 128 internal: 45 inbound: 60 outbound: 23 sent_internally: 51 await_customer: 33 await_agent: 36 closed: 8 have_replies: 83 have_initial_replies: 79 handledRate: rate: 32.03 numerator: 41 denominator: 128 top_labels: - UNREAD - INBOX - CATEGORY_SOCIAL - CATEGORY_FORUMS - CATEGORY_PROMOTIONS messages_per_conversations_avg: 2.2 messages_received_per_conversations_avg: 1.4 messages_sent_per_conversations_avg: 0.8 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 175 initial: 92 replies: 67 forward: 7 follow_up: 9 initial_replies: 32 dailyStats: [] avg_wait: '259h:52m' avg_wait_raw: 935523 avg_first_wait: '249h:50m' avg_first_wait_raw: 899415 sent: count: 104 initial: 25 replies: 70 forward: 9 follow_up: 0 initial_replies: 47 dailyStats: [] overallTTR: friendly: '1h:33m' raw: 5633 friendly_no_business: '4h:18m' raw_no_business: 15526 deviation_friendly: '12m:38s' deviation_raw: 758 deviation_friendly_no_business: '11m:55s' deviation_raw_no_business: 715 median_friendly: '11m:55s' median_raw: 715 median_friendly_no_business: '19m:14s' median_raw_no_business: 1154 consistency_score: 0% consistency_score_no_business: 38.08% percentileRanks: - count: 0 key: '30m:0s' value: 75.71 - count: 0 key: '1h:0m' value: 81.43 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 90 percentileRanksRaw: - count: 0 key: '30m:0s' value: 68.57 - count: 0 key: '1h:0m' value: 77.14 - count: 0 key: '2h:0m' value: 84.29 - count: 0 key: '4h:0m' value: 88.57 within_sla: 57 within_sla_percentage_friendly: 81.43 sla_breach: 13 sla_breach_percentage_friendly: 18.57 excluded_from_sla: 0 initialTTR: friendly: '1h:15m' raw: 4541 friendly_no_business: '1h:18m' raw_no_business: 4711 deviation_friendly: '11m:18s' deviation_raw: 678 deviation_friendly_no_business: '11m:18s' deviation_raw_no_business: 678 median_friendly: '17m:6s' median_raw: 1026 median_friendly_no_business: '17m:6s' median_raw_no_business: 1026 consistency_score: 33.92% consistency_score_no_business: 33.92% percentileRanks: - count: 0 key: '30m:0s' value: 73.17 - count: 0 key: '1h:0m' value: 82.93 - count: 0 key: '2h:0m' value: 90.24 - count: 0 key: '4h:0m' value: 95.12 percentileRanksRaw: - count: 0 key: '30m:0s' value: 73.17 - count: 0 key: '1h:0m' value: 80.49 - count: 0 key: '2h:0m' value: 87.8 - count: 0 key: '4h:0m' value: 95.12 within_sla: 34 within_sla_percentage_friendly: 82.93 sla_breach: 7 sla_breach_percentage_friendly: 17.07 excluded_from_sla: 6 overallTTF: friendly: '32m:37s' raw: 1957 friendly_no_business: '1h:6m' raw_no_business: 3962 overallTTC: friendly: '7h:13m' raw: 26030 friendly_no_business: '19h:16m' raw_no_business: 69372 percentileRanks: - count: 0 key: '1h:0m' value: 50 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 50 - count: 0 key: '8h:0m' value: 62.5 percentileRanksRaw: - count: 0 key: '1h:0m' value: 50 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 50 - count: 0 key: '8h:0m' value: 50 within_sla: 4 within_sla_percentage_friendly: 50 sla_breach: 4 sla_breach_percentage_friendly: 50 - name: eu-support@timetoreply.com threads: total: 41 internal: 0 inbound: 41 outbound: 0 sent_internally: 2 await_customer: 6 await_agent: 29 closed: 4 have_replies: 5 have_initial_replies: 5 handledRate: rate: 24.39 numerator: 10 denominator: 41 top_labels: - UNREAD - CATEGORY_FORUMS - SENT - CATEGORY_SOCIAL - CATEGORY_UPDATES messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 50 initial: 41 replies: 7 forward: 0 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: '60h:22m' avg_wait_raw: 217328 avg_first_wait: '65h:6m' avg_first_wait_raw: 234378 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: - count: 0 key: '1h:0m' value: 25 - count: 0 key: '2h:0m' value: 25 - count: 0 key: '4h:0m' value: 75 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 25 - count: 0 key: '2h:0m' value: 25 - count: 0 key: '4h:0m' value: 75 - count: 0 key: '8h:0m' value: 100 within_sla: 1 within_sla_percentage_friendly: 25 sla_breach: 3 sla_breach_percentage_friendly: 75 previous: name: eu-support@timetoreply.com threads: total: 34 internal: 0 inbound: 34 outbound: 0 sent_internally: 5 await_customer: 9 await_agent: 15 closed: 5 have_replies: 5 have_initial_replies: 5 handledRate: rate: 41.18 numerator: 14 denominator: 34 top_labels: - UNREAD - CATEGORY_SOCIAL - SENT - CATEGORY_PERSONAL - INBOX messages_per_conversations_avg: 1.3 messages_received_per_conversations_avg: 1.3 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 43 initial: 34 replies: 8 forward: 0 follow_up: 1 initial_replies: 5 dailyStats: [] avg_wait: '238h:39m' avg_wait_raw: 859191 avg_first_wait: '242h:41m' avg_first_wait_raw: 873682 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '8h:55m' raw: 32116 friendly_no_business: '26h:46m' raw_no_business: 96362 percentileRanks: - count: 0 key: '1h:0m' value: 20 - count: 0 key: '2h:0m' value: 20 - count: 0 key: '4h:0m' value: 40 - count: 0 key: '8h:0m' value: 60 percentileRanksRaw: - count: 0 key: '1h:0m' value: 20 - count: 0 key: '2h:0m' value: 20 - count: 0 key: '4h:0m' value: 40 - count: 0 key: '8h:0m' value: 40 within_sla: 1 within_sla_percentage_friendly: 20 sla_breach: 4 sla_breach_percentage_friendly: 80 - name: us-support@timetoreply.com threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 3 await_customer: 0 await_agent: 8 closed: 1 have_replies: 1 have_initial_replies: 1 handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: - UNREAD - CATEGORY_FORUMS - CATEGORY_PERSONAL - IMPORTANT - SENT messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 12 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: '61h:39m' avg_wait_raw: 221998 avg_first_wait: '57h:6m' avg_first_wait_raw: 205602 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 within_sla: 1 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 previous: name: us-support@timetoreply.com threads: total: 13 internal: 0 inbound: 13 outbound: 0 sent_internally: 2 await_customer: 5 await_agent: 5 closed: 1 have_replies: 3 have_initial_replies: 3 handledRate: rate: 46.15 numerator: 6 denominator: 13 top_labels: - UNREAD - CATEGORY_PROMOTIONS - CATEGORY_FORUMS - SENT - CATEGORY_PERSONAL messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 16 initial: 13 replies: 3 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] avg_wait: '314h:48m' avg_wait_raw: 1133300 avg_first_wait: '314h:48m' avg_first_wait_raw: 1133300 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '22m:3s' raw: 1323 friendly_no_business: '22m:3s' raw_no_business: 1323 percentileRanks: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 within_sla: 1 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 first_page_url: 'https://portal.timetoreply.com/api/reports/sla?page=1' from: 1 last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/reports/sla?page=1' links: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/sla?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false next_page_url: null path: 'https://portal.timetoreply.com/api/reports/sla' per_page: 15 prev_page_url: null to: 8 total: 8 all_domain_stats: current_page: 1 data: [] first_page_url: 'https://portal.timetoreply.com/api/reports/sla?page=1' from: null last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/reports/sla?page=1' links: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/sla?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false next_page_url: null path: 'https://portal.timetoreply.com/api/reports/sla' per_page: 15 prev_page_url: null to: null total: 0 all_customer_stats: current_page: 1 data: [] first_page_url: 'https://portal.timetoreply.com/api/reports/sla?page=1' from: null last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/reports/sla?page=1' links: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/sla?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false next_page_url: null path: 'https://portal.timetoreply.com/api/reports/sla' per_page: 15 prev_page_url: null to: null total: 0 mailbox_names: data: h.wilkinson@timetoreply.com: 'Henri Wilkinson' c.armstrong@timetoreply.com: 'Cortney Armstrong' j.auer@timetoreply.com: 'Jerrold Auer' c.rosenbaum@timetoreply.com: 'Clay Rosenbaum' g.waelchi@timetoreply.com: 'Godfrey Waelchi' r.kutch@timetoreply.com: 'Russell Kutch' 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example: 455 handledRate: type: object properties: rate: type: number example: 39.72 numerator: type: integer example: 259 denominator: type: integer example: 652 top_labels: type: string example: '' messages_per_conversations_avg: type: number example: 3.1 messages_sent_per_conversations_avg: type: number example: 1.3 messages_received_per_conversations_avg: type: number example: 1.8 labels: type: object properties: total: type: integer example: 89 list: type: array example: - key: UNREAD doc_count: 412 - key: CATEGORY_UPDATES doc_count: 79 - key: CATEGORY_FORUMS doc_count: 76 - key: IMPORTANT doc_count: 72 - key: SENT doc_count: 70 - key: STARRED doc_count: 66 - key: CATEGORY_SOCIAL doc_count: 64 - key: CATEGORY_PERSONAL doc_count: 62 - key: INBOX doc_count: 60 - key: CATEGORY_PROMOTIONS doc_count: 56 - key: Health doc_count: 4 - key: Music doc_count: 4 - key: Sports doc_count: 3 - key: 'Toys & Health' doc_count: 3 - key: Beauty doc_count: 2 - key: Clothing doc_count: 2 - key: Games doc_count: 2 - key: Home doc_count: 2 - key: Automotive doc_count: 1 - key: 'Automotive & Computers' doc_count: 1 items: type: object properties: key: type: string example: UNREAD doc_count: type: integer example: 412 messages: type: object properties: count: type: integer example: 1763 initial: type: integer example: 619 replies: type: integer example: 946 forward: type: integer example: 84 follow_up: type: integer example: 114 received: type: object properties: count: type: integer example: 1144 initial: type: integer example: 497 replies: type: integer example: 483 forward: type: integer example: 50 follow_up: type: integer example: 114 initial_replies: type: integer example: 148 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 avg_wait: type: string example: '81h:35m' avg_wait_raw: type: integer example: 293717 avg_first_wait: type: string example: '83h:11m' avg_first_wait_raw: type: integer example: 299485 sent: type: object properties: count: type: integer example: 860 initial: type: integer example: 184 replies: type: integer example: 584 forward: type: integer example: 84 follow_up: type: integer example: 8 initial_replies: type: integer example: 379 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 overallTTR: type: object properties: friendly: type: string example: '1h:43m' raw: type: integer example: 6224 friendly_no_business: type: string example: '5h:41m' raw_no_business: type: integer example: 20513 deviation_friendly: type: string example: '14m:19s' deviation_raw: type: integer example: 859 deviation_friendly_no_business: type: string example: '11m:58s' deviation_raw_no_business: type: integer example: 718 median_friendly: type: string example: '15m:19s' median_raw: type: integer example: 919 median_friendly_no_business: type: string example: '22m:12s' median_raw_no_business: type: integer example: 1332 consistency_score: type: string example: 6.63% consistency_score_no_business: type: string example: 46.13% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 74.91 - count: 0 key: '1h:0m' value: 81.62 - count: 0 key: '2h:0m' value: 86.25 - count: 0 key: '4h:0m' value: 90.55 items: type: object properties: count: type: integer example: 0 key: type: string example: '30m:0s' value: type: number example: 74.91 percentileRanksRaw: type: array example: - count: 0 key: '30m:0s' value: 69.07 - count: 0 key: '1h:0m' value: 77.49 - count: 0 key: '2h:0m' value: 83.68 - count: 0 key: '4h:0m' value: 88.14 items: type: object properties: count: type: integer example: 0 key: type: string example: '30m:0s' value: type: number example: 69.07 within_sla: type: integer example: 475 within_sla_percentage_friendly: type: number example: 81.62 sla_breach: type: integer example: 107 sla_breach_percentage_friendly: type: number example: 18.38 excluded_from_sla: type: integer example: 2 initialTTR: type: object properties: friendly: type: string example: '1h:33m' raw: type: integer example: 5594 friendly_no_business: type: string example: '1h:58m' raw_no_business: type: integer example: 7113 deviation_friendly: type: string example: '11m:10s' deviation_raw: type: integer example: 670 deviation_friendly_no_business: type: string example: '11m:1s' deviation_raw_no_business: type: integer example: 661 median_friendly: type: string example: '21m:21s' median_raw: type: integer example: 1281 median_friendly_no_business: type: string example: '22m:16s' median_raw_no_business: type: integer example: 1336 consistency_score: type: string example: 47.7% consistency_score_no_business: type: string example: 50.52% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 71.87 - count: 0 key: '1h:0m' value: 81.62 - count: 0 key: '2h:0m' value: 87.74 - count: 0 key: '4h:0m' value: 92.48 items: type: object properties: count: type: integer example: 0 key: type: string example: '30m:0s' value: type: number example: 71.87 percentileRanksRaw: type: array example: - count: 0 key: '30m:0s' value: 70.47 - count: 0 key: '1h:0m' value: 80.22 - count: 0 key: '2h:0m' value: 87.19 - count: 0 key: '4h:0m' value: 91.64 items: type: object properties: count: type: integer example: 0 key: type: string example: '30m:0s' value: type: number example: 70.47 within_sla: type: integer example: 293 within_sla_percentage_friendly: type: number example: 81.62 sla_breach: type: integer example: 66 sla_breach_percentage_friendly: type: number example: 18.38 excluded_from_sla: type: integer example: 20 overallTTF: type: object properties: friendly: type: string example: '59m:59s' raw: type: integer example: 3599 friendly_no_business: type: string example: '3h:34m' raw_no_business: type: integer example: 12849 overallTTC: type: object properties: friendly: type: string example: '4h:24m' raw: type: integer example: 15845 friendly_no_business: type: string example: '13h:15m' raw_no_business: type: integer example: 47737 percentileRanks: type: array example: - count: 0 key: '1h:0m' value: 31.58 - count: 0 key: '2h:0m' value: 53.68 - count: 0 key: '4h:0m' value: 74.74 - count: 0 key: '8h:0m' value: 84.21 items: type: object properties: count: type: integer example: 0 key: type: string example: '1h:0m' value: type: number example: 31.58 percentileRanksRaw: type: array example: - count: 0 key: '1h:0m' value: 27.37 - count: 0 key: '2h:0m' value: 52.63 - count: 0 key: '4h:0m' value: 69.47 - count: 0 key: '8h:0m' value: 76.84 items: type: object properties: count: type: integer example: 0 key: type: string example: '1h:0m' value: type: number example: 27.37 within_sla: type: integer example: 51 within_sla_percentage_friendly: type: number example: 53.68 sla_breach: type: integer example: 44 sla_breach_percentage_friendly: type: number example: 46.32 dailyStats: type: array example: [] type: type: string example: stats previous_period: type: object properties: threads: type: object properties: total: type: integer example: 556 internal: type: integer example: 52 inbound: type: integer example: 401 outbound: type: integer example: 103 sent_internally: type: integer example: 72 await_customer: type: integer example: 167 await_agent: type: integer example: 264 closed: type: integer example: 53 have_replies: type: integer example: 414 have_replies_from_agents: type: integer example: 381 have_no_replies_from_agents: type: integer example: 175 completionRatio: type: object properties: ratio: type: number example: 84.29 numerator: type: integer example: 338 denominator: type: integer example: 401 handledRate: type: object properties: rate: type: number example: 39.57 numerator: type: integer example: 220 denominator: type: integer example: 556 top_labels: type: string example: '' messages_per_conversations_avg: type: number example: 2.9 messages_sent_per_conversations_avg: type: number example: 1.3 messages_received_per_conversations_avg: type: number example: 1.6 labels: type: object properties: total: type: integer example: 71 list: type: array example: - key: UNREAD doc_count: 289 - key: STARRED doc_count: 56 - key: CATEGORY_SOCIAL doc_count: 55 - key: INBOX doc_count: 55 - key: CATEGORY_PERSONAL doc_count: 49 - key: SENT doc_count: 45 - key: CATEGORY_PROMOTIONS doc_count: 44 - key: IMPORTANT doc_count: 43 - key: CATEGORY_FORUMS doc_count: 42 - key: CATEGORY_UPDATES doc_count: 42 - key: Electronics doc_count: 3 - key: Clothing doc_count: 2 - key: Grocery doc_count: 2 - key: Home doc_count: 2 - key: Kids doc_count: 2 - key: Music doc_count: 2 - key: Toys doc_count: 2 - key: Automotive doc_count: 1 - key: 'Automotive & Games' doc_count: 1 - key: 'Automotive, Home & Tools' doc_count: 1 items: type: object properties: key: type: string example: UNREAD doc_count: type: integer example: 289 messages: type: object properties: count: type: integer example: 1419 initial: type: integer example: 556 replies: type: integer example: 743 forward: type: integer example: 63 follow_up: type: integer example: 57 received: type: object properties: count: type: integer example: 914 initial: type: integer example: 459 replies: type: integer example: 354 forward: type: integer example: 44 follow_up: type: integer example: 57 initial_replies: type: integer example: 114 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 avg_wait: type: string example: '247h:11m' avg_wait_raw: type: integer example: 889907 avg_first_wait: type: string example: '246h:16m' avg_first_wait_raw: type: integer example: 886583 sent: type: object properties: count: type: integer example: 703 initial: type: integer example: 155 replies: type: integer example: 481 forward: type: integer example: 63 follow_up: type: integer example: 4 initial_replies: type: integer example: 338 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 overallTTR: type: object properties: friendly: type: string example: '1h:9m' raw: type: integer example: 4143 friendly_no_business: type: string example: '3h:17m' raw_no_business: type: integer example: 11841 deviation_friendly: type: string example: '10m:40s' deviation_raw: type: integer example: 640 deviation_friendly_no_business: type: string example: '9m:47s' deviation_raw_no_business: type: integer example: 587 median_friendly: type: string example: '10m:40s' median_raw: type: integer example: 640 median_friendly_no_business: type: string example: '20m:33s' median_raw_no_business: type: integer example: 1233 consistency_score: type: string example: 0.08% consistency_score_no_business: type: string example: 52.39% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 80.79 - count: 0 key: '1h:0m' value: 85.59 - count: 0 key: '2h:0m' value: 88.94 - count: 0 key: '4h:0m' value: 92.28 items: type: object properties: count: type: integer example: 0 key: type: string example: '30m:0s' value: type: number example: 80.79 percentileRanksRaw: type: array example: - count: 0 key: '30m:0s' value: 74.32 - count: 0 key: '1h:0m' value: 82.67 - count: 0 key: '2h:0m' value: 87.27 - count: 0 key: '4h:0m' value: 91.02 items: type: object properties: count: type: integer example: 0 key: type: string example: '30m:0s' value: type: number example: 74.32 within_sla: type: integer example: 410 within_sla_percentage_friendly: type: number example: 85.59 sla_breach: type: integer example: 69 sla_breach_percentage_friendly: type: number example: 14.41 excluded_from_sla: type: integer example: 2 initialTTR: type: object properties: friendly: type: string example: '1h:16m' raw: type: integer example: 4603 friendly_no_business: type: string example: '2h:2m' raw_no_business: type: integer example: 7365 deviation_friendly: type: string example: '10m:49s' deviation_raw: type: integer example: 649 deviation_friendly_no_business: type: string example: '10m:40s' deviation_raw_no_business: type: integer example: 640 median_friendly: type: string example: '20m:21s' median_raw: type: integer example: 1221 median_friendly_no_business: type: string example: '21m:8s' median_raw_no_business: type: integer example: 1268 consistency_score: type: string example: 46.89% consistency_score_no_business: type: string example: 49.57% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 74.05 - count: 0 key: '1h:0m' value: 83.23 - count: 0 key: '2h:0m' value: 87.97 - count: 0 key: '4h:0m' value: 93.35 items: type: object properties: count: type: integer example: 0 key: type: string example: '30m:0s' value: type: number example: 74.05 percentileRanksRaw: type: array example: - count: 0 key: '30m:0s' value: 73.1 - count: 0 key: '1h:0m' value: 82.91 - count: 0 key: '2h:0m' value: 87.66 - count: 0 key: '4h:0m' value: 93.04 items: type: object properties: count: type: integer example: 0 key: type: string example: '30m:0s' value: type: number example: 73.1 within_sla: type: integer example: 263 within_sla_percentage_friendly: type: number example: 83.23 sla_breach: type: integer example: 53 sla_breach_percentage_friendly: type: number example: 16.77 excluded_from_sla: type: integer example: 22 overallTTF: type: object properties: friendly: type: string example: '1h:1m' raw: type: integer example: 3684 friendly_no_business: type: string example: '3h:22m' raw_no_business: type: integer example: 12139 overallTTC: type: object properties: friendly: type: string example: '5h:38m' raw: type: integer example: 20330 friendly_no_business: type: string example: '18h:13m' raw_no_business: type: integer example: 65612 percentileRanks: type: array example: - count: 0 key: '1h:0m' value: 49.06 - count: 0 key: '2h:0m' value: 54.72 - count: 0 key: '4h:0m' value: 64.15 - count: 0 key: '8h:0m' value: 73.58 items: type: object properties: count: type: integer example: 0 key: type: string example: '1h:0m' value: type: number example: 49.06 percentileRanksRaw: type: array example: - count: 0 key: '1h:0m' value: 45.28 - count: 0 key: '2h:0m' value: 49.06 - count: 0 key: '4h:0m' value: 58.49 - count: 0 key: '8h:0m' value: 64.15 items: type: object properties: count: type: integer example: 0 key: type: string example: '1h:0m' value: type: number example: 45.28 within_sla: type: integer example: 29 within_sla_percentage_friendly: type: number example: 54.72 sla_breach: type: integer example: 24 sla_breach_percentage_friendly: type: number example: 45.28 dailyStats: type: array example: [] type: type: string example: previousPeriod all_agent_stats: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: h.wilkinson@timetoreply.com threads: total: 172 internal: 52 inbound: 93 outbound: 27 sent_internally: 54 await_customer: 28 await_agent: 67 closed: 23 have_replies: 119 have_initial_replies: 114 handledRate: rate: 29.65 numerator: 51 denominator: 172 top_labels: - UNREAD - CATEGORY_FORUMS - SENT - CATEGORY_SOCIAL - CATEGORY_UPDATES messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 273 initial: 123 replies: 118 forward: 8 follow_up: 24 initial_replies: 38 dailyStats: [] avg_wait: '87h:27m' avg_wait_raw: 314823 avg_first_wait: '85h:11m' avg_first_wait_raw: 306679 sent: count: 154 initial: 34 replies: 105 forward: 13 follow_up: 2 initial_replies: 76 dailyStats: [] overallTTR: friendly: '1h:41m' raw: 6069 friendly_no_business: '4h:54m' raw_no_business: 17683 deviation_friendly: '12m:31s' deviation_raw: 751 deviation_friendly_no_business: '12m:55s' deviation_raw_no_business: 775 median_friendly: '12m:27s' median_raw: 747 median_friendly_no_business: '20m:40s' median_raw_no_business: 1240 consistency_score: 0% consistency_score_no_business: 37.5% percentileRanks: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: - count: 0 key: '30m:0s' value: 68.27 - count: 0 key: '1h:0m' value: 76.92 - count: 0 key: '2h:0m' value: 82.69 - count: 0 key: '4h:0m' value: 89.42 within_sla: 86 within_sla_percentage_friendly: 82.69 sla_breach: 18 sla_breach_percentage_friendly: 17.31 excluded_from_sla: 1 initialTTR: friendly: '1h:7m' raw: 4023 friendly_no_business: '2h:53m' raw_no_business: 10429 deviation_friendly: '12m:16s' deviation_raw: 736 deviation_friendly_no_business: '11m:52s' deviation_raw_no_business: 712 median_friendly: '14m:38s' median_raw: 878 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 16.22% consistency_score_no_business: 44.59% percentileRanks: - count: 0 key: '30m:0s' value: 73.97 - count: 0 key: '1h:0m' value: 80.82 - count: 0 key: '2h:0m' value: 87.67 - count: 0 key: '4h:0m' value: 94.52 percentileRanksRaw: - count: 0 key: '30m:0s' value: 68.49 - count: 0 key: '1h:0m' value: 76.71 - count: 0 key: '2h:0m' value: 86.3 - count: 0 key: '4h:0m' value: 90.41 within_sla: 59 within_sla_percentage_friendly: 80.82 sla_breach: 14 sla_breach_percentage_friendly: 19.18 excluded_from_sla: 3 overallTTF: friendly: '43m:8s' raw: 2588 friendly_no_business: '1h:9m' raw_no_business: 4189 overallTTC: friendly: '4h:42m' raw: 16932 friendly_no_business: '11h:57m' raw_no_business: 43020 percentileRanks: - count: 0 key: '1h:0m' value: 34.78 - count: 0 key: '2h:0m' value: 52.17 - count: 0 key: '4h:0m' value: 73.91 - count: 0 key: '8h:0m' value: 82.61 percentileRanksRaw: - count: 0 key: '1h:0m' value: 30.43 - count: 0 key: '2h:0m' value: 47.83 - count: 0 key: '4h:0m' value: 65.22 - count: 0 key: '8h:0m' value: 78.26 within_sla: 12 within_sla_percentage_friendly: 52.17 sla_breach: 11 sla_breach_percentage_friendly: 47.83 previous: name: h.wilkinson@timetoreply.com threads: total: 156 internal: 46 inbound: 83 outbound: 27 sent_internally: 51 await_customer: 40 await_agent: 52 closed: 13 have_replies: 111 have_initial_replies: 107 handledRate: rate: 33.97 numerator: 53 denominator: 156 top_labels: - UNREAD - INBOX - CATEGORY_PROMOTIONS - CATEGORY_SOCIAL - CATEGORY_UPDATES messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.4 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 225 initial: 108 replies: 93 forward: 7 follow_up: 17 initial_replies: 36 dailyStats: [] avg_wait: '243h:53m' avg_wait_raw: 877988 avg_first_wait: '254h:55m' avg_first_wait_raw: 917708 sent: count: 154 initial: 37 replies: 103 forward: 13 follow_up: 1 initial_replies: 71 dailyStats: [] overallTTR: friendly: '1h:19m' raw: 4787 friendly_no_business: '3h:55m' raw_no_business: 14107 deviation_friendly: '11m:50s' deviation_raw: 710 deviation_friendly_no_business: '11m:56s' deviation_raw_no_business: 716 median_friendly: '11m:50s' median_raw: 710 median_friendly_no_business: '23m:47s' median_raw_no_business: 1427 consistency_score: 0.07% consistency_score_no_business: 49.82% percentileRanks: - count: 0 key: '30m:0s' value: 76.7 - count: 0 key: '1h:0m' value: 82.52 - count: 0 key: '2h:0m' value: 87.38 - count: 0 key: '4h:0m' value: 90.29 percentileRanksRaw: - count: 0 key: '30m:0s' value: 69.9 - count: 0 key: '1h:0m' value: 80.58 - count: 0 key: '2h:0m' value: 87.38 - count: 0 key: '4h:0m' value: 89.32 within_sla: 85 within_sla_percentage_friendly: 82.52 sla_breach: 18 sla_breach_percentage_friendly: 17.48 excluded_from_sla: 0 initialTTR: friendly: '1h:52m' raw: 6774 friendly_no_business: '5h:31m' raw_no_business: 19878 deviation_friendly: '17m:51s' deviation_raw: 1071 deviation_friendly_no_business: '14m:18s' deviation_raw_no_business: 858 median_friendly: '21m:45s' median_raw: 1305 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 17.93% consistency_score_no_business: 41.02% percentileRanks: - count: 0 key: '30m:0s' value: 69.7 - count: 0 key: '1h:0m' value: 80.3 - count: 0 key: '2h:0m' value: 84.85 - count: 0 key: '4h:0m' value: 86.36 percentileRanksRaw: - count: 0 key: '30m:0s' value: 65.15 - count: 0 key: '1h:0m' value: 80.3 - count: 0 key: '2h:0m' value: 84.85 - count: 0 key: '4h:0m' value: 84.85 within_sla: 53 within_sla_percentage_friendly: 80.3 sla_breach: 13 sla_breach_percentage_friendly: 19.7 excluded_from_sla: 5 overallTTF: friendly: '1h:24m' raw: 5092 friendly_no_business: '10h:4m' raw_no_business: 36297 overallTTC: friendly: '7h:59m' raw: 28746 friendly_no_business: '26h:4m' raw_no_business: 93885 percentileRanks: - count: 0 key: '1h:0m' value: 46.15 - count: 0 key: '2h:0m' value: 46.15 - count: 0 key: '4h:0m' value: 53.85 - count: 0 key: '8h:0m' value: 69.23 percentileRanksRaw: - count: 0 key: '1h:0m' value: 30.77 - count: 0 key: '2h:0m' value: 30.77 - count: 0 key: '4h:0m' value: 38.46 - count: 0 key: '8h:0m' value: 53.85 within_sla: 6 within_sla_percentage_friendly: 46.15 sla_breach: 7 sla_breach_percentage_friendly: 53.85 - name: c.armstrong@timetoreply.com threads: total: 152 internal: 45 inbound: 83 outbound: 24 sent_internally: 49 await_customer: 41 await_agent: 48 closed: 14 have_replies: 97 have_initial_replies: 94 handledRate: rate: 36.18 numerator: 55 denominator: 152 top_labels: - UNREAD - STARRED - CATEGORY_UPDATES - IMPORTANT - CATEGORY_PROMOTIONS messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 224 initial: 110 replies: 95 forward: 1 follow_up: 18 initial_replies: 34 dailyStats: [] avg_wait: '69h:33m' avg_wait_raw: 250415 avg_first_wait: '94h:59m' avg_first_wait_raw: 341989 sent: count: 138 initial: 30 replies: 96 forward: 12 follow_up: 0 initial_replies: 60 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5561 friendly_no_business: '5h:36m' raw_no_business: 20200 deviation_friendly: '13m:37s' deviation_raw: 817 deviation_friendly_no_business: '13m:4s' deviation_raw_no_business: 784 median_friendly: '13m:34s' median_raw: 814 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 0% consistency_score_no_business: 40.79% percentileRanks: - count: 0 key: '30m:0s' value: 77.08 - count: 0 key: '1h:0m' value: 80.21 - count: 0 key: '2h:0m' value: 86.46 - count: 0 key: '4h:0m' value: 89.58 percentileRanksRaw: - count: 0 key: '30m:0s' value: 72.92 - count: 0 key: '1h:0m' value: 77.08 - count: 0 key: '2h:0m' value: 83.33 - count: 0 key: '4h:0m' value: 86.46 within_sla: 77 within_sla_percentage_friendly: 80.21 sla_breach: 19 sla_breach_percentage_friendly: 19.79 excluded_from_sla: 0 initialTTR: friendly: '1h:45m' raw: 6301 friendly_no_business: '1h:45m' raw_no_business: 6301 deviation_friendly: '9m:20s' deviation_raw: 560 deviation_friendly_no_business: '9m:20s' deviation_raw_no_business: 560 median_friendly: '18m:59s' median_raw: 1139 median_friendly_no_business: '18m:59s' median_raw_no_business: 1139 consistency_score: 50.83% consistency_score_no_business: 50.83% percentileRanks: - count: 0 key: '30m:0s' value: 80 - count: 0 key: '1h:0m' value: 83.64 - count: 0 key: '2h:0m' value: 89.09 - count: 0 key: '4h:0m' value: 92.73 percentileRanksRaw: - count: 0 key: '30m:0s' value: 80 - count: 0 key: '1h:0m' value: 83.64 - count: 0 key: '2h:0m' value: 89.09 - count: 0 key: '4h:0m' value: 92.73 within_sla: 46 within_sla_percentage_friendly: 83.64 sla_breach: 9 sla_breach_percentage_friendly: 16.36 excluded_from_sla: 5 overallTTF: friendly: '31m:21s' raw: 1881 friendly_no_business: '40m:52s' raw_no_business: 2452 overallTTC: friendly: '7h:32m' raw: 27148 friendly_no_business: '32h:51m' raw_no_business: 118267 percentileRanks: - count: 0 key: '1h:0m' value: 28.57 - count: 0 key: '2h:0m' value: 64.29 - count: 0 key: '4h:0m' value: 64.29 - count: 0 key: '8h:0m' value: 64.29 percentileRanksRaw: - count: 0 key: '1h:0m' value: 28.57 - count: 0 key: '2h:0m' value: 57.14 - count: 0 key: '4h:0m' value: 57.14 - count: 0 key: '8h:0m' value: 57.14 within_sla: 9 within_sla_percentage_friendly: 64.29 sla_breach: 5 sla_breach_percentage_friendly: 35.71 previous: name: c.armstrong@timetoreply.com threads: total: 134 internal: 46 inbound: 66 outbound: 22 sent_internally: 48 await_customer: 31 await_agent: 44 closed: 11 have_replies: 87 have_initial_replies: 85 handledRate: rate: 31.34 numerator: 42 denominator: 134 top_labels: - UNREAD - INBOX - CATEGORY_SOCIAL - CATEGORY_FORUMS - STARRED messages_per_conversations_avg: 2.2 messages_received_per_conversations_avg: 1.4 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 182 initial: 94 replies: 76 forward: 7 follow_up: 5 initial_replies: 30 dailyStats: [] avg_wait: '246h:6m' avg_wait_raw: 886010 avg_first_wait: '240h:6m' avg_first_wait_raw: 864388 sent: count: 118 initial: 28 replies: 79 forward: 10 follow_up: 1 initial_replies: 55 dailyStats: [] overallTTR: friendly: '49m:2s' raw: 2942 friendly_no_business: '2h:6m' raw_no_business: 7586 deviation_friendly: '10m:45s' deviation_raw: 645 deviation_friendly_no_business: '9m:6s' deviation_raw_no_business: 546 median_friendly: '10m:45s' median_raw: 645 median_friendly_no_business: '19m:52s' median_raw_no_business: 1192 consistency_score: 0.07% consistency_score_no_business: 54.19% percentileRanks: - count: 0 key: '30m:0s' value: 86.08 - count: 0 key: '1h:0m' value: 89.87 - count: 0 key: '2h:0m' value: 91.14 - count: 0 key: '4h:0m' value: 91.14 percentileRanksRaw: - count: 0 key: '30m:0s' value: 78.48 - count: 0 key: '1h:0m' value: 88.61 - count: 0 key: '2h:0m' value: 91.14 - count: 0 key: '4h:0m' value: 91.14 within_sla: 71 within_sla_percentage_friendly: 89.87 sla_breach: 8 sla_breach_percentage_friendly: 10.13 excluded_from_sla: 0 initialTTR: friendly: '1h:17m' raw: 4636 friendly_no_business: '1h:17m' raw_no_business: 4647 deviation_friendly: '9m:24s' deviation_raw: 564 deviation_friendly_no_business: '9m:24s' deviation_raw_no_business: 564 median_friendly: '22m:8s' median_raw: 1328 median_friendly_no_business: '22m:8s' median_raw_no_business: 1328 consistency_score: 57.53% consistency_score_no_business: 57.53% percentileRanks: - count: 0 key: '30m:0s' value: 76.47 - count: 0 key: '1h:0m' value: 90.2 - count: 0 key: '2h:0m' value: 92.16 - count: 0 key: '4h:0m' value: 92.16 percentileRanksRaw: - count: 0 key: '30m:0s' value: 76.47 - count: 0 key: '1h:0m' value: 90.2 - count: 0 key: '2h:0m' value: 92.16 - count: 0 key: '4h:0m' value: 92.16 within_sla: 46 within_sla_percentage_friendly: 90.2 sla_breach: 5 sla_breach_percentage_friendly: 9.8 excluded_from_sla: 4 overallTTF: friendly: '15m:3s' raw: 903 friendly_no_business: '24m:38s' raw_no_business: 1478 overallTTC: friendly: '8h:4m' raw: 29061 friendly_no_business: '25h:19m' raw_no_business: 91179 percentileRanks: - count: 0 key: '1h:0m' value: 54.55 - count: 0 key: '2h:0m' value: 54.55 - count: 0 key: '4h:0m' value: 54.55 - count: 0 key: '8h:0m' value: 63.64 percentileRanksRaw: - count: 0 key: '1h:0m' value: 54.55 - count: 0 key: '2h:0m' value: 54.55 - count: 0 key: '4h:0m' value: 54.55 - count: 0 key: '8h:0m' value: 54.55 within_sla: 6 within_sla_percentage_friendly: 54.55 sla_breach: 5 sla_breach_percentage_friendly: 45.45 - name: j.auer@timetoreply.com threads: total: 146 internal: 44 inbound: 76 outbound: 26 sent_internally: 47 await_customer: 23 await_agent: 51 closed: 25 have_replies: 109 have_initial_replies: 101 handledRate: rate: 32.88 numerator: 48 denominator: 146 top_labels: - UNREAD - SENT - IMPORTANT - CATEGORY_FORUMS - CATEGORY_UPDATES messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 226 initial: 93 replies: 101 forward: 12 follow_up: 20 initial_replies: 37 dailyStats: [] avg_wait: '81h:47m' avg_wait_raw: 294432 avg_first_wait: '81h:23m' avg_first_wait_raw: 293033 sent: count: 151 initial: 32 replies: 99 forward: 19 follow_up: 1 initial_replies: 64 dailyStats: [] overallTTR: friendly: '2h:40m' raw: 9642 friendly_no_business: '9h:53m' raw_no_business: 35581 deviation_friendly: '14m:23s' deviation_raw: 863 deviation_friendly_no_business: '12m:30s' deviation_raw_no_business: 750 median_friendly: '17m:2s' median_raw: 1022 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 15.6% consistency_score_no_business: 44.85% percentileRanks: - count: 0 key: '30m:0s' value: 74.49 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 87.76 percentileRanksRaw: - count: 0 key: '30m:0s' value: 69.39 - count: 0 key: '1h:0m' value: 77.55 - count: 0 key: '2h:0m' value: 83.67 - count: 0 key: '4h:0m' value: 85.71 within_sla: 80 within_sla_percentage_friendly: 81.63 sla_breach: 18 sla_breach_percentage_friendly: 18.37 excluded_from_sla: 1 initialTTR: friendly: '1h:36m' raw: 5775 friendly_no_business: '1h:36m' raw_no_business: 5775 deviation_friendly: '10m:22s' deviation_raw: 622 deviation_friendly_no_business: '10m:22s' deviation_raw_no_business: 622 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 54.23% consistency_score_no_business: 54.23% percentileRanks: - count: 0 key: '30m:0s' value: 71.93 - count: 0 key: '1h:0m' value: 85.96 - count: 0 key: '2h:0m' value: 92.98 - count: 0 key: '4h:0m' value: 94.74 percentileRanksRaw: - count: 0 key: '30m:0s' value: 71.93 - count: 0 key: '1h:0m' value: 85.96 - count: 0 key: '2h:0m' value: 92.98 - count: 0 key: '4h:0m' value: 94.74 within_sla: 49 within_sla_percentage_friendly: 85.96 sla_breach: 8 sla_breach_percentage_friendly: 14.04 excluded_from_sla: 7 overallTTF: friendly: '2h:52m' raw: 10375 friendly_no_business: '13h:31m' raw_no_business: 48704 overallTTC: friendly: '3h:34m' raw: 12893 friendly_no_business: '8h:59m' raw_no_business: 32396 percentileRanks: - count: 0 key: '1h:0m' value: 24 - count: 0 key: '2h:0m' value: 52 - count: 0 key: '4h:0m' value: 76 - count: 0 key: '8h:0m' value: 84 percentileRanksRaw: - count: 0 key: '1h:0m' value: 12 - count: 0 key: '2h:0m' value: 48 - count: 0 key: '4h:0m' value: 68 - count: 0 key: '8h:0m' value: 76 within_sla: 13 within_sla_percentage_friendly: 52 sla_breach: 12 sla_breach_percentage_friendly: 48 previous: name: j.auer@timetoreply.com threads: total: 139 internal: 46 inbound: 72 outbound: 21 sent_internally: 47 await_customer: 29 await_agent: 46 closed: 17 have_replies: 94 have_initial_replies: 90 handledRate: rate: 33.09 numerator: 46 denominator: 139 top_labels: - UNREAD - INBOX - STARRED - CATEGORY_PERSONAL - CATEGORY_UPDATES messages_per_conversations_avg: 2.3 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 206 initial: 110 replies: 82 forward: 4 follow_up: 10 initial_replies: 33 dailyStats: [] avg_wait: '246h:13m' avg_wait_raw: 886417 avg_first_wait: '238h:7m' avg_first_wait_raw: 857220 sent: count: 120 initial: 24 replies: 81 forward: 15 follow_up: 0 initial_replies: 57 dailyStats: [] overallTTR: friendly: '1h:32m' raw: 5533 friendly_no_business: '4h:19m' raw_no_business: 15559 deviation_friendly: '9m:47s' deviation_raw: 587 deviation_friendly_no_business: '7m:26s' deviation_raw_no_business: 446 median_friendly: '9m:47s' median_raw: 587 median_friendly_no_business: '20m:35s' median_raw_no_business: 1235 consistency_score: 0.08% consistency_score_no_business: 63.89% percentileRanks: - count: 0 key: '30m:0s' value: 79.01 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 92.59 percentileRanksRaw: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.42 - count: 0 key: '4h:0m' value: 91.36 within_sla: 68 within_sla_percentage_friendly: 83.95 sla_breach: 13 sla_breach_percentage_friendly: 16.05 excluded_from_sla: 0 initialTTR: friendly: '46m:22s' raw: 2782 friendly_no_business: '46m:22s' raw_no_business: 2782 deviation_friendly: '7m:54s' deviation_raw: 474 deviation_friendly_no_business: '7m:54s' deviation_raw_no_business: 474 median_friendly: '21m:8s' median_raw: 1268 median_friendly_no_business: '21m:8s' median_raw_no_business: 1268 consistency_score: 62.62% consistency_score_no_business: 62.62% percentileRanks: - count: 0 key: '30m:0s' value: 72.22 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 96.3 percentileRanksRaw: - count: 0 key: '30m:0s' value: 72.22 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 96.3 within_sla: 44 within_sla_percentage_friendly: 81.48 sla_breach: 10 sla_breach_percentage_friendly: 18.52 excluded_from_sla: 3 overallTTF: friendly: '15m:37s' raw: 937 friendly_no_business: '23m:52s' raw_no_business: 1432 overallTTC: friendly: '7h:20m' raw: 26429 friendly_no_business: '20h:54m' raw_no_business: 75256 percentileRanks: - count: 0 key: '1h:0m' value: 35.29 - count: 0 key: '2h:0m' value: 35.29 - count: 0 key: '4h:0m' value: 41.18 - count: 0 key: '8h:0m' value: 58.82 percentileRanksRaw: - count: 0 key: '1h:0m' value: 35.29 - count: 0 key: '2h:0m' value: 35.29 - count: 0 key: '4h:0m' value: 35.29 - count: 0 key: '8h:0m' value: 41.18 within_sla: 6 within_sla_percentage_friendly: 35.29 sla_breach: 11 sla_breach_percentage_friendly: 64.71 - name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 45 inbound: 75 outbound: 23 sent_internally: 45 await_customer: 31 await_agent: 48 closed: 19 have_replies: 109 have_initial_replies: 103 handledRate: rate: 34.97 numerator: 50 denominator: 143 top_labels: - UNREAD - SENT - CATEGORY_FORUMS - CATEGORY_UPDATES - IMPORTANT messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.5 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 220 initial: 92 replies: 104 forward: 7 follow_up: 17 initial_replies: 41 dailyStats: [] avg_wait: '103h:59m' avg_wait_raw: 374398 avg_first_wait: '108h:59m' avg_first_wait_raw: 392375 sent: count: 158 initial: 34 replies: 108 forward: 15 follow_up: 1 initial_replies: 62 dailyStats: [] overallTTR: friendly: '1h:37m' raw: 5879 friendly_no_business: '4h:36m' raw_no_business: 16604 deviation_friendly: '14m:40s' deviation_raw: 880 deviation_friendly_no_business: '10m:34s' deviation_raw_no_business: 634 median_friendly: '14m:40s' median_raw: 880 median_friendly_no_business: '18m:1s' median_raw_no_business: 1081 consistency_score: 0.11% consistency_score_no_business: 41.35% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 81.48 - count: 0 key: '2h:0m' value: 86.11 - count: 0 key: '4h:0m' value: 89.81 percentileRanksRaw: - count: 0 key: '30m:0s' value: 67.59 - count: 0 key: '1h:0m' value: 78.7 - count: 0 key: '2h:0m' value: 85.19 - count: 0 key: '4h:0m' value: 87.04 within_sla: 88 within_sla_percentage_friendly: 81.48 sla_breach: 20 sla_breach_percentage_friendly: 18.52 excluded_from_sla: 0 initialTTR: friendly: '1h:50m' raw: 6632 friendly_no_business: '2h:8m' raw_no_business: 7685 deviation_friendly: '9m:34s' deviation_raw: 574 deviation_friendly_no_business: '9m:34s' deviation_raw_no_business: 574 median_friendly: '16m:23s' median_raw: 983 median_friendly_no_business: '16m:23s' median_raw_no_business: 983 consistency_score: 41.64% consistency_score_no_business: 41.64% percentileRanks: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 78.33 - count: 0 key: '2h:0m' value: 85 - count: 0 key: '4h:0m' value: 86.67 percentileRanksRaw: - count: 0 key: '30m:0s' value: 70 - count: 0 key: '1h:0m' value: 78.33 - count: 0 key: '2h:0m' value: 85 - count: 0 key: '4h:0m' value: 86.67 within_sla: 47 within_sla_percentage_friendly: 78.33 sla_breach: 13 sla_breach_percentage_friendly: 21.67 excluded_from_sla: 2 overallTTF: friendly: '23m:3s' raw: 1383 friendly_no_business: '36m:50s' raw_no_business: 2210 overallTTC: friendly: '5h:24m' raw: 19494 friendly_no_business: '15h:12m' raw_no_business: 54773 percentileRanks: - count: 0 key: '1h:0m' value: 21.05 - count: 0 key: '2h:0m' value: 26.32 - count: 0 key: '4h:0m' value: 57.89 - count: 0 key: '8h:0m' value: 84.21 percentileRanksRaw: - count: 0 key: '1h:0m' value: 15.79 - count: 0 key: '2h:0m' value: 21.05 - count: 0 key: '4h:0m' value: 52.63 - count: 0 key: '8h:0m' value: 68.42 within_sla: 5 within_sla_percentage_friendly: 26.32 sla_breach: 14 sla_breach_percentage_friendly: 73.68 previous: name: c.rosenbaum@timetoreply.com threads: total: 143 internal: 43 inbound: 79 outbound: 21 sent_internally: 48 await_customer: 34 await_agent: 46 closed: 15 have_replies: 97 have_initial_replies: 89 handledRate: rate: 34.27 numerator: 49 denominator: 143 top_labels: - UNREAD - INBOX - CATEGORY_PROMOTIONS - CATEGORY_SOCIAL - IMPORTANT messages_per_conversations_avg: 2.3 messages_received_per_conversations_avg: 1.4 messages_sent_per_conversations_avg: 0.8 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 202 initial: 107 replies: 75 forward: 12 follow_up: 8 initial_replies: 25 dailyStats: [] avg_wait: '251h:41m' avg_wait_raw: 906089 avg_first_wait: '261h:37m' avg_first_wait_raw: 941856 sent: count: 121 initial: 22 replies: 85 forward: 12 follow_up: 2 initial_replies: 64 dailyStats: [] overallTTR: friendly: '24m:7s' raw: 1447 friendly_no_business: '58m:46s' raw_no_business: 3526 deviation_friendly: '1m:58s' deviation_raw: 118 deviation_friendly_no_business: '10m:46s' deviation_raw_no_business: 646 median_friendly: '1m:58s' median_raw: 118 median_friendly_no_business: '18m:16s' median_raw_no_business: 1096 consistency_score: 0.03% consistency_score_no_business: 41.06% percentileRanks: - count: 0 key: '30m:0s' value: 87.06 - count: 0 key: '1h:0m' value: 91.76 - count: 0 key: '2h:0m' value: 94.12 - count: 0 key: '4h:0m' value: 97.65 percentileRanksRaw: - count: 0 key: '30m:0s' value: 80 - count: 0 key: '1h:0m' value: 88.24 - count: 0 key: '2h:0m' value: 90.59 - count: 0 key: '4h:0m' value: 96.47 within_sla: 78 within_sla_percentage_friendly: 91.76 sla_breach: 7 sla_breach_percentage_friendly: 8.24 excluded_from_sla: 0 initialTTR: friendly: '1h:8m' raw: 4096 friendly_no_business: '1h:8m' raw_no_business: 4105 deviation_friendly: '10m:57s' deviation_raw: 657 deviation_friendly_no_business: '10m:32s' deviation_raw_no_business: 632 median_friendly: '18m:5s' median_raw: 1085 median_friendly_no_business: '18m:5s' median_raw_no_business: 1085 consistency_score: 39.44% consistency_score_no_business: 41.75% percentileRanks: - count: 0 key: '30m:0s' value: 79.37 - count: 0 key: '1h:0m' value: 85.71 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 96.83 percentileRanksRaw: - count: 0 key: '30m:0s' value: 79.37 - count: 0 key: '1h:0m' value: 85.71 - count: 0 key: '2h:0m' value: 88.89 - count: 0 key: '4h:0m' value: 96.83 within_sla: 54 within_sla_percentage_friendly: 85.71 sla_breach: 9 sla_breach_percentage_friendly: 14.29 excluded_from_sla: 1 overallTTF: friendly: '2h:19m' raw: 8358 friendly_no_business: '5h:23m' raw_no_business: 19421 overallTTC: friendly: '6h:48m' raw: 24493 friendly_no_business: '21h:48m' raw_no_business: 78481 percentileRanks: - count: 0 key: '1h:0m' value: 53.33 - count: 0 key: '2h:0m' value: 60 - count: 0 key: '4h:0m' value: 60 - count: 0 key: '8h:0m' value: 66.67 percentileRanksRaw: - count: 0 key: '1h:0m' value: 53.33 - count: 0 key: '2h:0m' value: 60 - count: 0 key: '4h:0m' value: 60 - count: 0 key: '8h:0m' value: 60 within_sla: 9 within_sla_percentage_friendly: 60 sla_breach: 6 sla_breach_percentage_friendly: 40 - name: g.waelchi@timetoreply.com threads: total: 135 internal: 41 inbound: 68 outbound: 26 sent_internally: 45 await_customer: 24 await_agent: 46 closed: 20 have_replies: 90 have_initial_replies: 87 handledRate: rate: 32.59 numerator: 44 denominator: 135 top_labels: - UNREAD - CATEGORY_FORUMS - SENT - STARRED - CATEGORY_UPDATES messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 214 initial: 90 replies: 90 forward: 14 follow_up: 20 initial_replies: 36 dailyStats: [] avg_wait: '69h:28m' avg_wait_raw: 250101 avg_first_wait: '69h:8m' avg_first_wait_raw: 248902 sent: count: 127 initial: 31 replies: 81 forward: 14 follow_up: 1 initial_replies: 51 dailyStats: [] overallTTR: friendly: '1h:29m' raw: 5369 friendly_no_business: '5h:34m' raw_no_business: 20074 deviation_friendly: '15m:7s' deviation_raw: 907 deviation_friendly_no_business: '11m:4s' deviation_raw_no_business: 664 median_friendly: '15m:7s' median_raw: 907 median_friendly_no_business: '22m:38s' median_raw_no_business: 1358 consistency_score: 0.05% consistency_score_no_business: 51.1% percentileRanks: - count: 0 key: '30m:0s' value: 74.07 - count: 0 key: '1h:0m' value: 83.95 - count: 0 key: '2h:0m' value: 87.65 - count: 0 key: '4h:0m' value: 91.36 percentileRanksRaw: - count: 0 key: '30m:0s' value: 69.14 - count: 0 key: '1h:0m' value: 79.01 - count: 0 key: '2h:0m' value: 83.95 - count: 0 key: '4h:0m' value: 90.12 within_sla: 68 within_sla_percentage_friendly: 83.95 sla_breach: 13 sla_breach_percentage_friendly: 16.05 excluded_from_sla: 0 initialTTR: friendly: '1h:37m' raw: 5835 friendly_no_business: '1h:40m' raw_no_business: 6009 deviation_friendly: '11m:17s' deviation_raw: 677 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '24m:14s' median_raw: 1454 median_friendly_no_business: '24m:14s' median_raw_no_business: 1454 consistency_score: 53.43% consistency_score_no_business: 50.61% percentileRanks: - count: 0 key: '30m:0s' value: 69.39 - count: 0 key: '1h:0m' value: 83.67 - count: 0 key: '2h:0m' value: 87.76 - count: 0 key: '4h:0m' value: 93.88 percentileRanksRaw: - count: 0 key: '30m:0s' value: 69.39 - count: 0 key: '1h:0m' value: 81.63 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 93.88 within_sla: 41 within_sla_percentage_friendly: 83.67 sla_breach: 8 sla_breach_percentage_friendly: 16.33 excluded_from_sla: 2 overallTTF: friendly: '29m:52s' raw: 1792 friendly_no_business: '50m:52s' raw_no_business: 3052 overallTTC: friendly: '2h:41m' raw: 9697 friendly_no_business: '7h:35m' raw_no_business: 27315 percentileRanks: - count: 0 key: '1h:0m' value: 30 - count: 0 key: '2h:0m' value: 55 - count: 0 key: '4h:0m' value: 80 - count: 0 key: '8h:0m' value: 90 percentileRanksRaw: - count: 0 key: '1h:0m' value: 25 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 65 - count: 0 key: '8h:0m' value: 70 within_sla: 11 within_sla_percentage_friendly: 55 sla_breach: 9 sla_breach_percentage_friendly: 45 previous: name: g.waelchi@timetoreply.com threads: total: 116 internal: 45 inbound: 58 outbound: 13 sent_internally: 47 await_customer: 20 await_agent: 34 closed: 15 have_replies: 73 have_initial_replies: 71 handledRate: rate: 30.17 numerator: 35 denominator: 116 top_labels: - UNREAD - CATEGORY_SOCIAL - CATEGORY_UPDATES - INBOX - CATEGORY_PROMOTIONS messages_per_conversations_avg: 2.2 messages_received_per_conversations_avg: 1.4 messages_sent_per_conversations_avg: 0.7 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 164 initial: 86 replies: 64 forward: 7 follow_up: 7 initial_replies: 27 dailyStats: [] avg_wait: '233h:53m' avg_wait_raw: 842014 avg_first_wait: '236h:35m' avg_first_wait_raw: 851734 sent: count: 86 initial: 19 replies: 63 forward: 4 follow_up: 0 initial_replies: 44 dailyStats: [] overallTTR: friendly: '1h:20m' raw: 4815 friendly_no_business: '4h:25m' raw_no_business: 15943 deviation_friendly: '13m:54s' deviation_raw: 834 deviation_friendly_no_business: '9m:13s' deviation_raw_no_business: 553 median_friendly: '15m:13s' median_raw: 913 median_friendly_no_business: '19m:54s' median_raw_no_business: 1194 consistency_score: 8.7% consistency_score_no_business: 53.68% percentileRanks: - count: 0 key: '30m:0s' value: 80.33 - count: 0 key: '1h:0m' value: 83.61 - count: 0 key: '2h:0m' value: 86.89 - count: 0 key: '4h:0m' value: 91.8 percentileRanksRaw: - count: 0 key: '30m:0s' value: 75.41 - count: 0 key: '1h:0m' value: 78.69 - count: 0 key: '2h:0m' value: 81.97 - count: 0 key: '4h:0m' value: 88.52 within_sla: 51 within_sla_percentage_friendly: 83.61 sla_breach: 10 sla_breach_percentage_friendly: 16.39 excluded_from_sla: 2 initialTTR: friendly: '1h:11m' raw: 4304 friendly_no_business: '1h:11m' raw_no_business: 4307 deviation_friendly: '9m:46s' deviation_raw: 586 deviation_friendly_no_business: '9m:46s' deviation_raw_no_business: 586 median_friendly: '22m:4s' median_raw: 1324 median_friendly_no_business: '22m:4s' median_raw_no_business: 1324 consistency_score: 55.74% consistency_score_no_business: 55.74% percentileRanks: - count: 0 key: '30m:0s' value: 73.17 - count: 0 key: '1h:0m' value: 78.05 - count: 0 key: '2h:0m' value: 82.93 - count: 0 key: '4h:0m' value: 95.12 percentileRanksRaw: - count: 0 key: '30m:0s' value: 73.17 - count: 0 key: '1h:0m' value: 78.05 - count: 0 key: '2h:0m' value: 82.93 - count: 0 key: '4h:0m' value: 95.12 within_sla: 32 within_sla_percentage_friendly: 78.05 sla_breach: 9 sla_breach_percentage_friendly: 21.95 excluded_from_sla: 3 overallTTF: friendly: '19m:59s' raw: 1199 friendly_no_business: '27m:27s' raw_no_business: 1647 overallTTC: friendly: '4h:32m' raw: 16377 friendly_no_business: '11h:45m' raw_no_business: 42348 percentileRanks: - count: 0 key: '1h:0m' value: 40 - count: 0 key: '2h:0m' value: 53.33 - count: 0 key: '4h:0m' value: 73.33 - count: 0 key: '8h:0m' value: 80 percentileRanksRaw: - count: 0 key: '1h:0m' value: 40 - count: 0 key: '2h:0m' value: 46.67 - count: 0 key: '4h:0m' value: 73.33 - count: 0 key: '8h:0m' value: 73.33 within_sla: 8 within_sla_percentage_friendly: 53.33 sla_breach: 7 sla_breach_percentage_friendly: 46.67 - name: r.kutch@timetoreply.com threads: total: 134 internal: 46 inbound: 71 outbound: 17 sent_internally: 48 await_customer: 22 await_agent: 46 closed: 18 have_replies: 101 have_initial_replies: 94 handledRate: rate: 29.85 numerator: 40 denominator: 134 top_labels: - UNREAD - SENT - CATEGORY_FORUMS - CATEGORY_UPDATES - IMPORTANT messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 209 initial: 91 replies: 97 forward: 8 follow_up: 13 initial_replies: 28 dailyStats: [] avg_wait: '86h:58m' avg_wait_raw: 313120 avg_first_wait: '76h:0m' avg_first_wait_raw: 273622 sent: count: 132 initial: 23 replies: 95 forward: 11 follow_up: 3 initial_replies: 66 dailyStats: [] overallTTR: friendly: '1h:17m' raw: 4659 friendly_no_business: '3h:40m' raw_no_business: 13201 deviation_friendly: '16m:13s' deviation_raw: 973 deviation_friendly_no_business: '11m:20s' deviation_raw_no_business: 680 median_friendly: '17m:41s' median_raw: 1061 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 8.29% consistency_score_no_business: 51.39% percentileRanks: - count: 0 key: '30m:0s' value: 73.68 - count: 0 key: '1h:0m' value: 80 - count: 0 key: '2h:0m' value: 86.32 - count: 0 key: '4h:0m' value: 92.63 percentileRanksRaw: - count: 0 key: '30m:0s' value: 67.37 - count: 0 key: '1h:0m' value: 75.79 - count: 0 key: '2h:0m' value: 83.16 - count: 0 key: '4h:0m' value: 90.53 within_sla: 76 within_sla_percentage_friendly: 80 sla_breach: 19 sla_breach_percentage_friendly: 20 excluded_from_sla: 0 initialTTR: friendly: '1h:31m' raw: 5461 friendly_no_business: '1h:32m' raw_no_business: 5553 deviation_friendly: '9m:26s' deviation_raw: 566 deviation_friendly_no_business: '9m:48s' deviation_raw_no_business: 588 median_friendly: '24m:30s' median_raw: 1470 median_friendly_no_business: '25m:15s' median_raw_no_business: 1515 consistency_score: 61.49% consistency_score_no_business: 61.19% percentileRanks: - count: 0 key: '30m:0s' value: 66.15 - count: 0 key: '1h:0m' value: 78.46 - count: 0 key: '2h:0m' value: 84.62 - count: 0 key: '4h:0m' value: 92.31 percentileRanksRaw: - count: 0 key: '30m:0s' value: 64.62 - count: 0 key: '1h:0m' value: 76.92 - count: 0 key: '2h:0m' value: 84.62 - count: 0 key: '4h:0m' value: 92.31 within_sla: 51 within_sla_percentage_friendly: 78.46 sla_breach: 14 sla_breach_percentage_friendly: 21.54 excluded_from_sla: 1 overallTTF: friendly: '17m:4s' raw: 1024 friendly_no_business: '34m:53s' raw_no_business: 2093 overallTTC: friendly: '4h:21m' raw: 15704 friendly_no_business: '10h:43m' raw_no_business: 38629 percentileRanks: - count: 0 key: '1h:0m' value: 33.33 - count: 0 key: '2h:0m' value: 61.11 - count: 0 key: '4h:0m' value: 72.22 - count: 0 key: '8h:0m' value: 83.33 percentileRanksRaw: - count: 0 key: '1h:0m' value: 22.22 - count: 0 key: '2h:0m' value: 55.56 - count: 0 key: '4h:0m' value: 66.67 - count: 0 key: '8h:0m' value: 77.78 within_sla: 11 within_sla_percentage_friendly: 61.11 sla_breach: 7 sla_breach_percentage_friendly: 38.89 previous: name: r.kutch@timetoreply.com threads: total: 128 internal: 45 inbound: 60 outbound: 23 sent_internally: 51 await_customer: 33 await_agent: 36 closed: 8 have_replies: 83 have_initial_replies: 79 handledRate: rate: 32.03 numerator: 41 denominator: 128 top_labels: - UNREAD - INBOX - CATEGORY_SOCIAL - CATEGORY_FORUMS - CATEGORY_PROMOTIONS messages_per_conversations_avg: 2.2 messages_received_per_conversations_avg: 1.4 messages_sent_per_conversations_avg: 0.8 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 175 initial: 92 replies: 67 forward: 7 follow_up: 9 initial_replies: 32 dailyStats: [] avg_wait: '259h:52m' avg_wait_raw: 935523 avg_first_wait: '249h:50m' avg_first_wait_raw: 899415 sent: count: 104 initial: 25 replies: 70 forward: 9 follow_up: 0 initial_replies: 47 dailyStats: [] overallTTR: friendly: '1h:33m' raw: 5633 friendly_no_business: '4h:18m' raw_no_business: 15526 deviation_friendly: '12m:38s' deviation_raw: 758 deviation_friendly_no_business: '11m:55s' deviation_raw_no_business: 715 median_friendly: '11m:55s' median_raw: 715 median_friendly_no_business: '19m:14s' median_raw_no_business: 1154 consistency_score: 0% consistency_score_no_business: 38.08% percentileRanks: - count: 0 key: '30m:0s' value: 75.71 - count: 0 key: '1h:0m' value: 81.43 - count: 0 key: '2h:0m' value: 85.71 - count: 0 key: '4h:0m' value: 90 percentileRanksRaw: - count: 0 key: '30m:0s' value: 68.57 - count: 0 key: '1h:0m' value: 77.14 - count: 0 key: '2h:0m' value: 84.29 - count: 0 key: '4h:0m' value: 88.57 within_sla: 57 within_sla_percentage_friendly: 81.43 sla_breach: 13 sla_breach_percentage_friendly: 18.57 excluded_from_sla: 0 initialTTR: friendly: '1h:15m' raw: 4541 friendly_no_business: '1h:18m' raw_no_business: 4711 deviation_friendly: '11m:18s' deviation_raw: 678 deviation_friendly_no_business: '11m:18s' deviation_raw_no_business: 678 median_friendly: '17m:6s' median_raw: 1026 median_friendly_no_business: '17m:6s' median_raw_no_business: 1026 consistency_score: 33.92% consistency_score_no_business: 33.92% percentileRanks: - count: 0 key: '30m:0s' value: 73.17 - count: 0 key: '1h:0m' value: 82.93 - count: 0 key: '2h:0m' value: 90.24 - count: 0 key: '4h:0m' value: 95.12 percentileRanksRaw: - count: 0 key: '30m:0s' value: 73.17 - count: 0 key: '1h:0m' value: 80.49 - count: 0 key: '2h:0m' value: 87.8 - count: 0 key: '4h:0m' value: 95.12 within_sla: 34 within_sla_percentage_friendly: 82.93 sla_breach: 7 sla_breach_percentage_friendly: 17.07 excluded_from_sla: 6 overallTTF: friendly: '32m:37s' raw: 1957 friendly_no_business: '1h:6m' raw_no_business: 3962 overallTTC: friendly: '7h:13m' raw: 26030 friendly_no_business: '19h:16m' raw_no_business: 69372 percentileRanks: - count: 0 key: '1h:0m' value: 50 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 50 - count: 0 key: '8h:0m' value: 62.5 percentileRanksRaw: - count: 0 key: '1h:0m' value: 50 - count: 0 key: '2h:0m' value: 50 - count: 0 key: '4h:0m' value: 50 - count: 0 key: '8h:0m' value: 50 within_sla: 4 within_sla_percentage_friendly: 50 sla_breach: 4 sla_breach_percentage_friendly: 50 - name: eu-support@timetoreply.com threads: total: 41 internal: 0 inbound: 41 outbound: 0 sent_internally: 2 await_customer: 6 await_agent: 29 closed: 4 have_replies: 5 have_initial_replies: 5 handledRate: rate: 24.39 numerator: 10 denominator: 41 top_labels: - UNREAD - CATEGORY_FORUMS - SENT - CATEGORY_SOCIAL - CATEGORY_UPDATES messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 50 initial: 41 replies: 7 forward: 0 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: '60h:22m' avg_wait_raw: 217328 avg_first_wait: '65h:6m' avg_first_wait_raw: 234378 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: - count: 0 key: '1h:0m' value: 25 - count: 0 key: '2h:0m' value: 25 - count: 0 key: '4h:0m' value: 75 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 25 - count: 0 key: '2h:0m' value: 25 - count: 0 key: '4h:0m' value: 75 - count: 0 key: '8h:0m' value: 100 within_sla: 1 within_sla_percentage_friendly: 25 sla_breach: 3 sla_breach_percentage_friendly: 75 previous: name: eu-support@timetoreply.com threads: total: 34 internal: 0 inbound: 34 outbound: 0 sent_internally: 5 await_customer: 9 await_agent: 15 closed: 5 have_replies: 5 have_initial_replies: 5 handledRate: rate: 41.18 numerator: 14 denominator: 34 top_labels: - UNREAD - CATEGORY_SOCIAL - SENT - CATEGORY_PERSONAL - INBOX messages_per_conversations_avg: 1.3 messages_received_per_conversations_avg: 1.3 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 43 initial: 34 replies: 8 forward: 0 follow_up: 1 initial_replies: 5 dailyStats: [] avg_wait: '238h:39m' avg_wait_raw: 859191 avg_first_wait: '242h:41m' avg_first_wait_raw: 873682 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '8h:55m' raw: 32116 friendly_no_business: '26h:46m' raw_no_business: 96362 percentileRanks: - count: 0 key: '1h:0m' value: 20 - count: 0 key: '2h:0m' value: 20 - count: 0 key: '4h:0m' value: 40 - count: 0 key: '8h:0m' value: 60 percentileRanksRaw: - count: 0 key: '1h:0m' value: 20 - count: 0 key: '2h:0m' value: 20 - count: 0 key: '4h:0m' value: 40 - count: 0 key: '8h:0m' value: 40 within_sla: 1 within_sla_percentage_friendly: 20 sla_breach: 4 sla_breach_percentage_friendly: 80 - name: us-support@timetoreply.com threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 3 await_customer: 0 await_agent: 8 closed: 1 have_replies: 1 have_initial_replies: 1 handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: - UNREAD - CATEGORY_FORUMS - CATEGORY_PERSONAL - IMPORTANT - SENT messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 12 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: '61h:39m' avg_wait_raw: 221998 avg_first_wait: '57h:6m' avg_first_wait_raw: 205602 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 within_sla: 1 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 previous: name: us-support@timetoreply.com threads: total: 13 internal: 0 inbound: 13 outbound: 0 sent_internally: 2 await_customer: 5 await_agent: 5 closed: 1 have_replies: 3 have_initial_replies: 3 handledRate: rate: 46.15 numerator: 6 denominator: 13 top_labels: - UNREAD - CATEGORY_PROMOTIONS - CATEGORY_FORUMS - SENT - CATEGORY_PERSONAL messages_per_conversations_avg: 1.2 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 0 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 16 initial: 13 replies: 3 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] avg_wait: '314h:48m' avg_wait_raw: 1133300 avg_first_wait: '314h:48m' avg_first_wait_raw: 1133300 sent: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] overallTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: null overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '22m:3s' raw: 1323 friendly_no_business: '22m:3s' raw_no_business: 1323 percentileRanks: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 percentileRanksRaw: - count: 0 key: '1h:0m' value: 100 - count: 0 key: '2h:0m' value: 100 - count: 0 key: '4h:0m' value: 100 - count: 0 key: '8h:0m' value: 100 within_sla: 1 within_sla_percentage_friendly: 100 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: h.wilkinson@timetoreply.com threads: type: object properties: total: type: integer example: 172 internal: type: integer example: 52 inbound: type: integer example: 93 outbound: type: integer example: 27 sent_internally: type: integer example: 54 await_customer: type: integer example: 28 await_agent: type: integer example: 67 closed: type: integer example: 23 have_replies: type: integer example: 119 have_initial_replies: type: integer example: 114 handledRate: type: object properties: rate: type: number example: 29.65 numerator: type: integer example: 51 denominator: type: integer example: 172 top_labels: type: array example: - UNREAD - CATEGORY_FORUMS - SENT - CATEGORY_SOCIAL - CATEGORY_UPDATES items: type: string messages_per_conversations_avg: type: number example: 2.5 messages_received_per_conversations_avg: type: number example: 1.6 messages_sent_per_conversations_avg: type: number example: 0.9 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 273 initial: type: integer example: 123 replies: type: integer example: 118 forward: type: integer example: 8 follow_up: type: integer example: 24 initial_replies: type: integer example: 38 dailyStats: type: array example: [] avg_wait: type: string example: '87h:27m' avg_wait_raw: type: integer example: 314823 avg_first_wait: type: string example: '85h:11m' avg_first_wait_raw: type: integer example: 306679 sent: type: object properties: count: type: integer example: 154 initial: type: integer example: 34 replies: type: integer example: 105 forward: type: integer example: 13 follow_up: type: integer example: 2 initial_replies: type: integer example: 76 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '1h:41m' raw: type: integer example: 6069 friendly_no_business: type: string example: '4h:54m' raw_no_business: type: integer example: 17683 deviation_friendly: type: string example: '12m:31s' deviation_raw: type: integer example: 751 deviation_friendly_no_business: type: string example: '12m:55s' deviation_raw_no_business: type: integer example: 775 median_friendly: type: string example: '12m:27s' median_raw: type: integer example: 747 median_friendly_no_business: type: string example: '20m:40s' median_raw_no_business: type: integer example: 1240 consistency_score: type: string example: 0% consistency_score_no_business: type: string example: 37.5% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 75.96 - count: 0 key: '1h:0m' value: 82.69 - count: 0 key: '2h:0m' value: 85.58 - count: 0 key: '4h:0m' value: 92.31 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: number, example: 75.96 } percentileRanksRaw: type: array example: - count: 0 key: '30m:0s' value: 68.27 - count: 0 key: '1h:0m' value: 76.92 - count: 0 key: '2h:0m' value: 82.69 - count: 0 key: '4h:0m' value: 89.42 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: number, example: 68.27 } within_sla: type: integer example: 86 within_sla_percentage_friendly: type: number example: 82.69 sla_breach: type: integer example: 18 sla_breach_percentage_friendly: type: number example: 17.31 excluded_from_sla: type: integer example: 1 initialTTR: type: object properties: friendly: type: string example: '1h:7m' raw: type: integer example: 4023 friendly_no_business: type: string example: '2h:53m' raw_no_business: type: integer example: 10429 deviation_friendly: type: string example: '12m:16s' deviation_raw: type: integer example: 736 deviation_friendly_no_business: type: string example: '11m:52s' deviation_raw_no_business: type: integer example: 712 median_friendly: type: string example: '14m:38s' median_raw: type: integer example: 878 median_friendly_no_business: type: string example: '21m:25s' median_raw_no_business: type: integer example: 1285 consistency_score: type: string example: 16.22% consistency_score_no_business: type: string example: 44.59% percentileRanks: type: array example: - count: 0 key: '30m:0s' value: 73.97 - count: 0 key: '1h:0m' value: 80.82 - count: 0 key: '2h:0m' value: 87.67 - count: 0 key: '4h:0m' value: 94.52 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: number, example: 73.97 } percentileRanksRaw: type: array example: - count: 0 key: '30m:0s' value: 68.49 - count: 0 key: '1h:0m' value: 76.71 - count: 0 key: '2h:0m' value: 86.3 - count: 0 key: '4h:0m' value: 90.41 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '30m:0s' } value: { type: number, example: 68.49 } within_sla: type: integer example: 59 within_sla_percentage_friendly: type: number example: 80.82 sla_breach: type: integer example: 14 sla_breach_percentage_friendly: type: number example: 19.18 excluded_from_sla: type: integer example: 3 overallTTF: type: object properties: friendly: type: string example: '43m:8s' raw: type: integer example: 2588 friendly_no_business: type: string example: '1h:9m' raw_no_business: type: integer example: 4189 overallTTC: type: object properties: friendly: type: string example: '4h:42m' raw: type: integer example: 16932 friendly_no_business: type: string example: '11h:57m' raw_no_business: type: integer example: 43020 percentileRanks: type: array example: - count: 0 key: '1h:0m' value: 34.78 - count: 0 key: '2h:0m' value: 52.17 - count: 0 key: '4h:0m' value: 73.91 - count: 0 key: '8h:0m' value: 82.61 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '1h:0m' } value: { type: number, example: 34.78 } percentileRanksRaw: type: array example: - count: 0 key: '1h:0m' value: 30.43 - count: 0 key: '2h:0m' value: 47.83 - count: 0 key: '4h:0m' value: 65.22 - count: 0 key: '8h:0m' value: 78.26 items: type: object properties: count: { type: integer, example: 0 } key: { type: string, example: '1h:0m' } value: { type: number, example: 30.43 } within_sla: type: integer example: 12 within_sla_percentage_friendly: type: number example: 52.17 sla_breach: type: integer example: 11 sla_breach_percentage_friendly: type: number example: 47.83 previous: type: object properties: name: type: string example: h.wilkinson@timetoreply.com threads: type: object properties: total: type: integer example: 156 internal: type: integer example: 46 inbound: type: integer example: 83 outbound: type: integer example: 27 sent_internally: type: integer example: 51 await_customer: type: integer example: 40 await_agent: type: integer example: 52 closed: type: integer example: 13 have_replies: type: integer example: 111 have_initial_replies: type: integer example: 107 handledRate: type: object properties: { rate: { type: number, example: 33.97 }, numerator: { type: integer, example: 53 }, denominator: { type: integer, example: 156 } } top_labels: type: array example: [UNREAD, INBOX, CATEGORY_PROMOTIONS, CATEGORY_SOCIAL, CATEGORY_UPDATES] items: { type: string } messages_per_conversations_avg: type: number example: 2.4 messages_received_per_conversations_avg: type: number example: 1.4 messages_sent_per_conversations_avg: type: integer example: 1 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: { count: { type: integer, example: 225 }, initial: { type: integer, example: 108 }, replies: { type: integer, example: 93 }, forward: { type: integer, example: 7 }, follow_up: { type: integer, example: 17 }, initial_replies: { type: integer, example: 36 }, dailyStats: { type: array, example: [] }, avg_wait: { type: string, example: '243h:53m' }, avg_wait_raw: { type: integer, example: 877988 }, avg_first_wait: { type: string, example: '254h:55m' }, avg_first_wait_raw: { type: integer, example: 917708 } } sent: type: object properties: { count: { type: integer, example: 154 }, initial: { type: integer, example: 37 }, replies: { type: integer, example: 103 }, forward: { type: integer, example: 13 }, follow_up: { type: integer, example: 1 }, initial_replies: { type: integer, example: 71 }, dailyStats: { type: array, example: [] } } overallTTR: type: object properties: friendly: type: string example: '1h:19m' raw: type: integer example: 4787 friendly_no_business: type: string example: '3h:55m' raw_no_business: type: integer example: 14107 deviation_friendly: type: string example: '11m:50s' deviation_raw: type: integer example: 710 deviation_friendly_no_business: type: string example: '11m:56s' deviation_raw_no_business: type: integer example: 716 median_friendly: type: string example: '11m:50s' median_raw: type: integer example: 710 median_friendly_no_business: type: string example: '23m:47s' median_raw_no_business: type: integer example: 1427 consistency_score: type: string example: 0.07% consistency_score_no_business: type: string example: 49.82% percentileRanks: type: array example: [{ count: 0, key: '30m:0s', value: 76.7 }, { count: 0, key: '1h:0m', value: 82.52 }, { count: 0, key: '2h:0m', value: 87.38 }, { count: 0, key: '4h:0m', value: 90.29 }] items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '30m:0s' }, value: { type: number, example: 76.7 } } } percentileRanksRaw: type: array example: [{ count: 0, key: '30m:0s', value: 69.9 }, { count: 0, key: '1h:0m', value: 80.58 }, { count: 0, key: '2h:0m', value: 87.38 }, { count: 0, key: '4h:0m', value: 89.32 }] items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '30m:0s' }, value: { type: number, example: 69.9 } } } within_sla: type: integer example: 85 within_sla_percentage_friendly: type: number example: 82.52 sla_breach: type: integer example: 18 sla_breach_percentage_friendly: type: number example: 17.48 excluded_from_sla: type: integer example: 0 initialTTR: type: object properties: friendly: type: string example: '1h:52m' raw: type: integer example: 6774 friendly_no_business: type: string example: '5h:31m' raw_no_business: type: integer example: 19878 deviation_friendly: type: string example: '17m:51s' deviation_raw: type: integer example: 1071 deviation_friendly_no_business: type: string example: '14m:18s' deviation_raw_no_business: type: integer example: 858 median_friendly: type: string example: '21m:45s' median_raw: type: integer example: 1305 median_friendly_no_business: type: string example: '24m:14s' median_raw_no_business: type: integer example: 1454 consistency_score: type: string example: 17.93% consistency_score_no_business: type: string example: 41.02% percentileRanks: type: array example: [{ count: 0, key: '30m:0s', value: 69.7 }, { count: 0, key: '1h:0m', value: 80.3 }, { count: 0, key: '2h:0m', value: 84.85 }, { count: 0, key: '4h:0m', value: 86.36 }] items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '30m:0s' }, value: { type: number, example: 69.7 } } } percentileRanksRaw: type: array example: [{ count: 0, key: '30m:0s', value: 65.15 }, { count: 0, key: '1h:0m', value: 80.3 }, { count: 0, key: '2h:0m', value: 84.85 }, { count: 0, key: '4h:0m', value: 84.85 }] items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '30m:0s' }, value: { type: number, example: 65.15 } } } within_sla: type: integer example: 53 within_sla_percentage_friendly: type: number example: 80.3 sla_breach: type: integer example: 13 sla_breach_percentage_friendly: type: number example: 19.7 excluded_from_sla: type: integer example: 5 overallTTF: type: object properties: friendly: type: string example: '1h:24m' raw: type: integer example: 5092 friendly_no_business: type: string example: '10h:4m' raw_no_business: type: integer example: 36297 overallTTC: type: object properties: friendly: type: string example: '7h:59m' raw: type: integer example: 28746 friendly_no_business: type: string example: '26h:4m' raw_no_business: type: integer example: 93885 percentileRanks: type: array example: [{ count: 0, key: '1h:0m', value: 46.15 }, { count: 0, key: '2h:0m', value: 46.15 }, { count: 0, key: '4h:0m', value: 53.85 }, { count: 0, key: '8h:0m', value: 69.23 }] items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '1h:0m' }, value: { type: number, example: 46.15 } } } percentileRanksRaw: type: array example: [{ count: 0, key: '1h:0m', value: 30.77 }, { count: 0, key: '2h:0m', value: 30.77 }, { count: 0, key: '4h:0m', value: 38.46 }, { count: 0, key: '8h:0m', value: 53.85 }] items: { type: object, properties: { count: { type: integer, example: 0 }, key: { type: string, example: '1h:0m' }, value: { type: number, example: 30.77 } } } within_sla: type: integer example: 6 within_sla_percentage_friendly: type: number example: 46.15 sla_breach: type: integer example: 7 sla_breach_percentage_friendly: type: number example: 53.85 first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/sla?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/sla?page=1' links: type: array example: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/sla?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' page: type: string example: null active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/reports/sla' per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: integer example: 8 total: type: integer example: 8 all_domain_stats: type: object properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/sla?page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/sla?page=1' links: type: array example: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/sla?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' page: type: string example: null active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/reports/sla' per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 all_customer_stats: type: object properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/sla?page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/sla?page=1' links: type: array example: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/sla?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' page: type: string example: null active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/reports/sla' per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 mailbox_names: type: object properties: data: type: object properties: h.wilkinson@timetoreply.com: type: string example: 'Henri Wilkinson' c.armstrong@timetoreply.com: type: string example: 'Cortney Armstrong' j.auer@timetoreply.com: type: string example: 'Jerrold Auer' c.rosenbaum@timetoreply.com: type: string example: 'Clay Rosenbaum' g.waelchi@timetoreply.com: type: string example: 'Godfrey Waelchi' r.kutch@timetoreply.com: type: string example: 'Russell Kutch' eu-support@timetoreply.com: type: string example: 'EU Support' us-support@timetoreply.com: type: string example: 'US Support' enabled: type: boolean example: false show_comparisons_in_leaderboard: type: boolean example: true company_goals: type: object properties: first_reply_time_goal: type: integer example: 3600 first_reply_time_goal_bands: type: array example: [] overall_reply_time_goal: type: integer example: 3600 overall_reply_time_goal_bands: type: array example: [] time_to_close_goal: type: integer example: 7200 time_to_close_goal_bands: type: array example: [] tags: - Reports /api/reports/trend: get: summary: 'Trend - Report' operationId: trendReport description: 'Trend Report Data' parameters: - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: null required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: null - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: null required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: null - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: null required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: null - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: null required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: null - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: null required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: null - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: null required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: null - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: null required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: null - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: null required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: null items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: null required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: null - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.' example: null - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.' example: null - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.' example: null - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: null - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: null required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: null - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: null required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: null - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: null required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: null - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: null required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: null - in: query name: date description: 'The date you want the report to go up to in the format "YYYY-MM-DD".' example: null required: false schema: type: string description: 'The date you want the report to go up to in the format "YYYY-MM-DD".' example: null - in: query name: periods description: 'The number of date periods to show in the trend report. Must be less than 53 if choosing "Weeks" and less than 13 if choosing "Months".' example: null required: false schema: type: integer description: 'The number of date periods to show in the trend report. Must be less than 53 if choosing "Weeks" and less than 13 if choosing "Months".' example: null - in: query name: period_type description: 'The type of date period to break the report down into. Can be either "Weeks" or "Months".' example: null required: false schema: type: string description: 'The type of date period to break the report down into. Can be either "Weeks" or "Months".' example: null - in: query name: show_agents description: 'Should we show the individual mailboxes in the report.' example: null required: false schema: type: boolean description: 'Should we show the individual mailboxes in the report.' example: null - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: null required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: null - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: null required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: null responses: 200: description: '' content: application/json: schema: type: object example: stats: messages.received.count: title: 'Emails Received' type: number data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 2058 agentData: c.armstrong@timetoreply.com: color: '#297499' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 406 c.rosenbaum@timetoreply.com: color: '#f39481' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 422 eu-support@timetoreply.com: color: '#f2ffc2' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 93 g.waelchi@timetoreply.com: color: '#13bf1c' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 378 h.wilkinson@timetoreply.com: color: '#ffbd7c' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 498 j.auer@timetoreply.com: color: '#140249' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 432 r.kutch@timetoreply.com: color: '#12e573' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 384 us-support@timetoreply.com: color: '#90d710' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 30 product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 0 messages.sent.count: title: 'Emails Sent' type: number data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 1563 agentData: c.armstrong@timetoreply.com: color: '#297499' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 256 c.rosenbaum@timetoreply.com: color: '#f39481' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 279 eu-support@timetoreply.com: color: '#f2ffc2' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 g.waelchi@timetoreply.com: color: '#13bf1c' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 213 h.wilkinson@timetoreply.com: color: '#ffbd7c' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 308 j.auer@timetoreply.com: color: '#140249' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 271 r.kutch@timetoreply.com: color: '#12e573' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 236 us-support@timetoreply.com: color: '#90d710' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 1 messages.sent.initial: title: 'New Emails Sent' type: number data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 339 agentData: c.armstrong@timetoreply.com: color: '#297499' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 58 c.rosenbaum@timetoreply.com: color: '#f39481' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 56 eu-support@timetoreply.com: color: '#f2ffc2' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 g.waelchi@timetoreply.com: color: '#13bf1c' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 50 h.wilkinson@timetoreply.com: color: '#ffbd7c' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 71 j.auer@timetoreply.com: color: '#140249' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 56 r.kutch@timetoreply.com: color: '#12e573' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 48 us-support@timetoreply.com: color: '#90d710' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 2 messages.sent.replies: title: 'Replies Sent' type: number data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 1065 agentData: c.armstrong@timetoreply.com: color: '#297499' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 175 c.rosenbaum@timetoreply.com: color: '#f39481' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 193 eu-support@timetoreply.com: color: '#f2ffc2' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 g.waelchi@timetoreply.com: color: '#13bf1c' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 144 h.wilkinson@timetoreply.com: color: '#ffbd7c' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 208 j.auer@timetoreply.com: color: '#140249' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 180 r.kutch@timetoreply.com: color: '#12e573' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 165 us-support@timetoreply.com: color: '#90d710' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 3 messages.sent.forward: title: 'Forwards Sent' type: number data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 147 agentData: c.armstrong@timetoreply.com: color: '#297499' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 22 c.rosenbaum@timetoreply.com: color: '#f39481' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 27 eu-support@timetoreply.com: color: '#f2ffc2' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 g.waelchi@timetoreply.com: color: '#13bf1c' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 18 h.wilkinson@timetoreply.com: color: '#ffbd7c' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 26 j.auer@timetoreply.com: color: '#140249' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 34 r.kutch@timetoreply.com: color: '#12e573' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 20 us-support@timetoreply.com: color: '#90d710' data: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 4 initialTTR.raw: title: 'Avg. First Reply Time' type: replyTime data: - null - null - null - null - null - null - null - null - null - null - null - null - 5130 agentData: c.armstrong@timetoreply.com: color: '#297499' data: - null - null - null - null - null - null - null - null - null - null - null - null - 5500 c.rosenbaum@timetoreply.com: color: '#f39481' data: - null - null - null - null - null - null - null - null - null - null - null - null - 5333 eu-support@timetoreply.com: color: '#f2ffc2' data: - null - null - null - null - null - null - null - null - null - null - null - null - null g.waelchi@timetoreply.com: color: '#13bf1c' data: - null - null - null - null - null - null - null - null - null - null - null - null - 5137 h.wilkinson@timetoreply.com: color: '#ffbd7c' data: - null - null - null - null - null - null - null - null - null - null - null - null - 5329 j.auer@timetoreply.com: color: '#140249' data: - null - null - null - null - null - null - null - null - null - null - null - null - 4319 r.kutch@timetoreply.com: color: '#12e573' data: - null - null - null - null - null - null - null - null - null - null - null - null - 5105 us-support@timetoreply.com: color: '#90d710' data: - null - null - null - null - null - null - null - null - null - null - null - null - null product_levels: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: 5 overallTTR.raw: title: 'Avg. Overall Reply Time' type: replyTime data: - null - null - null - null - null - null - null - null - null - null - null - null - 5285 agentData: c.armstrong@timetoreply.com: color: '#297499' data: - null - null - null - null - null - null - null - null - null - null - null - null - 4379 c.rosenbaum@timetoreply.com: color: '#f39481' data: - null - null - null - null - null - null - null - null - null - null - null - null - 3927 eu-support@timetoreply.com: color: '#f2ffc2' data: - null - null - null - null - null - null - null - null - null - null - null - null - null g.waelchi@timetoreply.com: color: '#13bf1c' data: - null - null - null - null - null - null - null - null - null - null - null - null - 5131 h.wilkinson@timetoreply.com: color: '#ffbd7c' data: - null - null - null - null - null - null - null - null - null - null - null - null - 5431 j.auer@timetoreply.com: color: '#140249' data: - null - null - null - null - null - null - null - null - null - null - null - null - 7782 r.kutch@timetoreply.com: color: '#12e573' data: - null - null - null - null - null - null - null - null - null - null - null - null - 5072 us-support@timetoreply.com: color: '#90d710' data: - null - null - null - null - null - null - null - null - null - null - null - null - null product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 6 overallTTC.raw: title: 'Avg. Time To Close' type: replyTime data: - null - null - null - null - null - null - null - null - null - null - null - null - 15295 agentData: c.armstrong@timetoreply.com: color: '#297499' data: - null - null - null - null - null - null - null - null - null - null - null - null - 25460 c.rosenbaum@timetoreply.com: color: '#f39481' data: - null - null - null - null - null - null - null - null - null - null - null - null - 20154 eu-support@timetoreply.com: color: '#f2ffc2' data: - null - null - null - null - null - null - null - null - null - null - null - null - 22567 g.waelchi@timetoreply.com: color: '#13bf1c' data: - null - null - null - null - null - null - null - null - null - null - null - null - 11844 h.wilkinson@timetoreply.com: color: '#ffbd7c' data: - null - null - null - null - null - null - null - null - null - null - null - null - 18627 j.auer@timetoreply.com: color: '#140249' data: - null - null - null - null - null - null - null - null - null - null - null - null - 16757 r.kutch@timetoreply.com: color: '#12e573' data: - null - null - null - null - null - null - null - null - null - null - null - null - 15190 us-support@timetoreply.com: color: '#90d710' data: - null - null - null - null - null - null - null - null - null - null - null - null - 2202 product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 7 initialTTR.deviation_raw: title: 'Deviation First Reply Time' type: replyTime data: - null - null - null - null - null - null - null - null - null - null - null - null - 672 agentData: c.armstrong@timetoreply.com: color: '#297499' data: - null - null - null - null - null - null - null - null - null - null - null - null - 555 c.rosenbaum@timetoreply.com: color: '#f39481' data: - null - null - null - null - null - null - null - null - null - null - null - null - 617 eu-support@timetoreply.com: color: '#f2ffc2' data: - null - null - null - null - null - null - null - null - null - null - null - null - null g.waelchi@timetoreply.com: color: '#13bf1c' data: - null - null - null - null - null - null - null - null - null - null - null - null - 635 h.wilkinson@timetoreply.com: color: '#ffbd7c' data: - null - null - null - null - null - null - null - null - null - null - null - null - 811 j.auer@timetoreply.com: color: '#140249' data: - null - null - null - null - null - null - null - null - null - null - null - null - 549 r.kutch@timetoreply.com: color: '#12e573' data: - null - null - null - null - null - null - null - null - null - null - null - null - 694 us-support@timetoreply.com: color: '#90d710' data: - null - null - null - null - null - null - null - null - null - null - null - null - null product_levels: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: 8 overallTTR.deviation_raw: title: 'Deviation Overall Reply Time' type: replyTime data: - null - null - null - null - null - null - null - null - null - null - null - null - 811 agentData: c.armstrong@timetoreply.com: color: '#297499' data: - null - null - null - null - null - null - null - null - null - null - null - null - 713 c.rosenbaum@timetoreply.com: color: '#f39481' data: - null - null - null - null - null - null - null - null - null - null - null - null - 595 eu-support@timetoreply.com: color: '#f2ffc2' data: - null - null - null - null - null - null - null - null - null - null - null - null - null g.waelchi@timetoreply.com: color: '#13bf1c' data: - null - null - null - null - null - null - null - null - null - null - null - null - 897 h.wilkinson@timetoreply.com: color: '#ffbd7c' data: - null - null - null - null - null - null - null - null - null - null - null - null - 747 j.auer@timetoreply.com: color: '#140249' data: - null - null - null - null - null - null - null - null - null - null - null - null - 927 r.kutch@timetoreply.com: color: '#12e573' data: - null - null - null - null - null - null - null - null - null - null - null - null - 931 us-support@timetoreply.com: color: '#90d710' data: - null - null - null - null - null - null - null - null - null - null - null - null - null product_levels: 'success,ignite,starter,pro,elite,enterprise,onprem' color: 0 initialTTR.median_raw: title: 'Median First Reply Time' type: replyTime data: - null - null - null - null - null - null - null - null - null - null - null - null - 1256 agentData: c.armstrong@timetoreply.com: color: '#297499' data: - null - null - null - null - null - null - null - null - null - null - null - null - 1192 c.rosenbaum@timetoreply.com: color: '#f39481' data: - null - null - null - null - null - null - null - null - null - null - null - null - 1054 eu-support@timetoreply.com: color: '#f2ffc2' data: - null - null - null - null - null - null - null - null - null - null - null - null - null g.waelchi@timetoreply.com: color: '#13bf1c' data: - null - null - null - null - null - null - null - null - null - null - null - null - 1359 h.wilkinson@timetoreply.com: color: '#ffbd7c' data: - null - null - null - null - null - null - null - null - null - null - null - null - 1045 j.auer@timetoreply.com: color: '#140249' data: - null - null - null - null - null - null - null - null - null - null - null - null - 1320 r.kutch@timetoreply.com: color: '#12e573' data: - null - null - null - null - null - null - null - null - null - null - null - null - 1360 us-support@timetoreply.com: color: '#90d710' data: - null - null - null - null - null - null - null - null - null - null - null - null - null product_levels: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: 1 overallTTR.median_raw: title: 'Median Overall Reply Time' type: replyTime data: - null - null - null - null - null - null - null - null - null - null - null - null - 811 agentData: c.armstrong@timetoreply.com: color: '#297499' data: - null - null - null - null - null - null - null - null - null - null - null - null - 713 c.rosenbaum@timetoreply.com: color: '#f39481' data: - null - null - null - null - null - null - null - null - null - null - null - null - 595 eu-support@timetoreply.com: color: '#f2ffc2' data: - null - null - null - null - 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2202 items: type: string product_levels: type: string example: 'success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 7 initialTTR.deviation_raw: type: object properties: title: type: string example: 'Deviation First Reply Time' type: type: string example: replyTime data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 672 items: type: string agentData: type: object properties: c.armstrong@timetoreply.com: type: object properties: color: type: string example: '#297499' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 555 items: type: string c.rosenbaum@timetoreply.com: type: object properties: color: type: string example: '#f39481' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 617 items: type: string eu-support@timetoreply.com: type: object properties: color: type: string example: '#f2ffc2' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - null items: type: string g.waelchi@timetoreply.com: type: object properties: color: type: string example: '#13bf1c' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 635 items: type: string h.wilkinson@timetoreply.com: type: object properties: color: type: string example: '#ffbd7c' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 811 items: type: string j.auer@timetoreply.com: type: object properties: color: type: string example: '#140249' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 549 items: type: string r.kutch@timetoreply.com: type: object properties: color: type: string example: '#12e573' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 694 items: type: string us-support@timetoreply.com: type: object properties: color: type: string example: '#90d710' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - null items: type: string product_levels: type: string example: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 8 overallTTR.deviation_raw: type: object properties: title: type: string example: 'Deviation Overall Reply Time' type: type: string example: replyTime data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 811 items: type: string agentData: type: object properties: c.armstrong@timetoreply.com: type: object properties: color: type: string example: '#297499' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 713 items: type: string c.rosenbaum@timetoreply.com: type: object properties: color: type: string example: '#f39481' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 595 items: type: string eu-support@timetoreply.com: type: object properties: color: type: string example: '#f2ffc2' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - null items: type: string g.waelchi@timetoreply.com: type: object properties: color: type: string example: '#13bf1c' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 897 items: type: string h.wilkinson@timetoreply.com: type: object properties: color: type: string example: '#ffbd7c' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 747 items: type: string j.auer@timetoreply.com: type: object properties: color: type: string example: '#140249' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 927 items: type: string r.kutch@timetoreply.com: type: object properties: color: type: string example: '#12e573' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 931 items: type: string us-support@timetoreply.com: type: object properties: color: type: string example: '#90d710' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - null items: type: string product_levels: type: string example: 'success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 0 initialTTR.median_raw: type: object properties: title: type: string example: 'Median First Reply Time' type: type: string example: replyTime data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 1256 items: type: string agentData: type: object properties: c.armstrong@timetoreply.com: type: object properties: color: type: string example: '#297499' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 1192 items: type: string c.rosenbaum@timetoreply.com: type: object properties: color: type: string example: '#f39481' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 1054 items: type: string eu-support@timetoreply.com: type: object properties: color: type: string example: '#f2ffc2' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - null items: type: string g.waelchi@timetoreply.com: type: object properties: color: type: string example: '#13bf1c' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 1359 items: type: string h.wilkinson@timetoreply.com: type: object properties: color: type: string example: '#ffbd7c' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 1045 items: type: string j.auer@timetoreply.com: type: object properties: color: type: string example: '#140249' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 1320 items: type: string r.kutch@timetoreply.com: type: object properties: color: type: string example: '#12e573' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 1360 items: type: string us-support@timetoreply.com: type: object properties: color: type: string example: '#90d710' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - null items: type: string product_levels: type: string example: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 1 overallTTR.median_raw: type: object properties: title: type: string example: 'Median Overall Reply Time' type: type: string example: replyTime data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 811 items: type: string agentData: type: object properties: c.armstrong@timetoreply.com: type: object properties: color: type: string example: '#297499' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 713 items: type: string c.rosenbaum@timetoreply.com: type: object properties: color: type: string example: '#f39481' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 595 items: type: string eu-support@timetoreply.com: type: object properties: color: type: string example: '#f2ffc2' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - null items: type: string g.waelchi@timetoreply.com: type: object properties: color: type: string example: '#13bf1c' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 907 items: type: string h.wilkinson@timetoreply.com: type: object properties: color: type: string example: '#ffbd7c' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 747 items: type: string j.auer@timetoreply.com: type: object properties: color: type: string example: '#140249' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 927 items: type: string r.kutch@timetoreply.com: type: object properties: color: type: string example: '#12e573' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 931 items: type: string us-support@timetoreply.com: type: object properties: color: type: string example: '#90d710' data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - null items: type: string product_levels: type: string example: 'success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 2 threads.have_initial_reply_rate: type: object properties: title: type: string example: 'First Reply Ratio' type: type: string example: percentage data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 85.77 items: type: integer agentData: type: object properties: c.armstrong@timetoreply.com: type: object properties: color: type: string example: '#297499' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 78.77 items: type: integer c.rosenbaum@timetoreply.com: type: object properties: color: type: string example: '#f39481' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 84 items: type: integer eu-support@timetoreply.com: type: object properties: color: type: string example: '#f2ffc2' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer g.waelchi@timetoreply.com: type: object properties: color: type: string example: '#13bf1c' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 76.61 items: type: integer h.wilkinson@timetoreply.com: type: object properties: color: type: string example: '#ffbd7c' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 84.48 items: type: integer j.auer@timetoreply.com: type: object properties: color: type: string example: '#140249' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 84.03 items: type: integer r.kutch@timetoreply.com: type: object properties: color: type: string example: '#12e573' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 88.98 items: type: integer us-support@timetoreply.com: type: object properties: color: type: string example: '#90d710' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer product_levels: type: string example: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 3 threads.total: type: object properties: title: type: string example: Conversations type: type: string example: number data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 836 items: type: integer agentData: type: object properties: c.armstrong@timetoreply.com: type: object properties: color: type: string example: '#297499' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 279 items: type: integer c.rosenbaum@timetoreply.com: type: object properties: color: type: string example: '#f39481' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 280 items: type: integer eu-support@timetoreply.com: type: object properties: color: type: string example: '#f2ffc2' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 75 items: type: integer g.waelchi@timetoreply.com: type: object properties: color: type: string example: '#13bf1c' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 248 items: type: integer h.wilkinson@timetoreply.com: type: object properties: color: type: string example: '#ffbd7c' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 323 items: type: integer j.auer@timetoreply.com: type: object properties: color: type: string example: '#140249' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 277 items: type: integer r.kutch@timetoreply.com: type: object properties: color: type: string example: '#12e573' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 256 items: type: integer us-support@timetoreply.com: type: object properties: color: type: string example: '#90d710' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 25 items: type: integer product_levels: type: string example: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 4 threads.success_rate: type: object properties: title: type: string example: 'Contact Success Rate' type: type: string example: percentage data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer agentData: type: object properties: c.armstrong@timetoreply.com: type: object properties: color: type: string example: '#297499' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer c.rosenbaum@timetoreply.com: type: object properties: color: type: string example: '#f39481' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer eu-support@timetoreply.com: type: object properties: color: type: string example: '#f2ffc2' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer g.waelchi@timetoreply.com: type: object properties: color: type: string example: '#13bf1c' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer h.wilkinson@timetoreply.com: type: object properties: color: type: string example: '#ffbd7c' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer j.auer@timetoreply.com: type: object properties: color: type: string example: '#140249' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer r.kutch@timetoreply.com: type: object properties: color: type: string example: '#12e573' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer us-support@timetoreply.com: type: object properties: color: type: string example: '#90d710' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer product_levels: type: string example: 'sales,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 6 threads.success_time: type: object properties: title: type: string example: 'Avg. Time to Contact Success' type: type: string example: replyTime data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer agentData: type: object properties: c.armstrong@timetoreply.com: type: object properties: color: type: string example: '#297499' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer c.rosenbaum@timetoreply.com: type: object properties: color: type: string example: '#f39481' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer eu-support@timetoreply.com: type: object properties: color: type: string example: '#f2ffc2' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer g.waelchi@timetoreply.com: type: object properties: color: type: string example: '#13bf1c' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer h.wilkinson@timetoreply.com: type: object properties: color: type: string example: '#ffbd7c' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer j.auer@timetoreply.com: type: object properties: color: type: string example: '#140249' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer r.kutch@timetoreply.com: type: object properties: color: type: string example: '#12e573' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer us-support@timetoreply.com: type: object properties: color: type: string example: '#90d710' data: type: array example: - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 - 0 items: type: integer product_levels: type: string example: 'sales,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 7 threads.labels: type: object properties: title: type: string example: Labels type: type: string example: labels data: type: object properties: UNREAD: type: object properties: data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 680 items: type: string CATEGORY_UPDATES: type: object properties: data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 117 items: type: string STARRED: type: object properties: data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 117 items: type: string CATEGORY_FORUMS: type: object properties: data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 114 items: type: string CATEGORY_SOCIAL: type: object properties: data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 112 items: type: string SENT: type: object properties: data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 112 items: type: string CATEGORY_PERSONAL: type: object properties: data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 109 items: type: string INBOX: type: object properties: data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 109 items: type: string IMPORTANT: type: object properties: data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 108 items: type: string CATEGORY_PROMOTIONS: type: object properties: data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 95 items: type: string Music: type: object properties: data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 5 items: type: string Electronics: type: object properties: data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 4 items: type: string Health: type: object properties: data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 4 items: type: string Home: type: object properties: data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 4 items: type: string Beauty: type: object properties: data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 3 items: type: string Clothing: type: object properties: data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 3 items: type: string Grocery: type: object properties: data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 3 items: type: string Sports: type: object properties: data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 3 items: type: string Toys: type: object properties: data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 3 items: type: string 'Toys & Health': type: object properties: data: type: array example: - null - null - null - null - null - null - null - null - null - null - null - null - 3 items: type: string agentData: type: array example: [] product_levels: type: string example: 'sales,success,ignite,starter,pro,elite,enterprise,onprem' color: type: integer example: 8 dates: type: array example: - 'Nov 2024' - 'Dec 2024' - 'Jan 2025' - 'Feb 2025' - 'Mar 2025' - 'Apr 2025' - 'May 2025' - 'Jun 2025' - 'Jul 2025' - 'Aug 2025' - 'Sep 2025' - 'Oct 2025' - 'Nov 2025' items: type: string total: type: integer example: 8 page: type: integer example: 1 tags: - Reports /api/reports/contact: get: summary: 'Contacts - Report' operationId: contactsReport description: 'Contacts Report Data' parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: null required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: null - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: null required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: null - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: null required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: null - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: null required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: null - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: null required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: null - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: null required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: null - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: null required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: null - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: null required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: null - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: null required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: null - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: null required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: null items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: null required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: null - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.' example: null - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.' example: null - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.' example: null - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: null - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: null required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: null - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: null required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: null - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: null required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: null - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: null required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: null - in: query name: page_emails description: 'For paginated results, which page to get for emails.' example: null required: false schema: type: integer description: 'For paginated results, which page to get for emails.' example: null - in: query name: per_page_emails description: 'For paginated results, how many results per page for emails. Max 200.' example: null required: false schema: type: integer description: 'For paginated results, how many results per page for emails. Max 200.' example: null - in: query name: direction_emails description: 'Direction in which to sort email results. Must be either asc or desc.' example: null required: false schema: type: string description: 'Direction in which to sort email results. Must be either asc or desc.' example: null - in: query name: sort_by_emails description: 'Field Name to sort emails by. Defaults to threads.total.' example: null required: false schema: type: string description: 'Field Name to sort emails by. Defaults to threads.total.' example: null - in: query name: page_domains description: 'For paginated results, which page to get for domains.' example: null required: false schema: type: integer description: 'For paginated results, which page to get for domains.' example: null - in: query name: per_page_domains description: 'For paginated results, how many results per page for domains. Max 200.' example: null required: false schema: type: integer description: 'For paginated results, how many results per page for domains. Max 200.' example: null - in: query name: direction_domains description: 'Direction in which to sort domain results. Must be either asc or desc.' example: null required: false schema: type: string description: 'Direction in which to sort domain results. Must be either asc or desc.' example: null - in: query name: sort_by_domains description: 'Field Name to sort domains by. Defaults to threads.total.' example: null required: false schema: type: string description: 'Field Name to sort domains by. Defaults to threads.total.' example: null - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: null required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: null - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: null required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: null responses: 200: description: '' content: application/json: schema: type: object example: emails: data: current_page: 1 data: - name: dietrich.verda@zulauf.com threads: total: 11 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 4 await_agent: 5 closed: 2 have_replies: 0 have_initial_replies: 0 handledRate: rate: 54.55 numerator: 6 denominator: 11 top_labels: [] messages_per_conversations_avg: 1.7 messages_received_per_conversations_avg: 0.7 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 8 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 11 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '4h:5m' raw: 14722 friendly_no_business: '13h:43m' raw_no_business: 49410 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: '6m:44s' deviation_raw_no_business: 404 median_friendly: 0s median_raw: 0 median_friendly_no_business: '29m:28s' median_raw_no_business: 1768 consistency_score: 100% consistency_score_no_business: 77.15% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 5 initialTTR: friendly: '35m:17s' raw: 2117 friendly_no_business: '35m:17s' raw_no_business: 2117 deviation_friendly: '3m:38s' deviation_raw: 218 deviation_friendly_no_business: '3m:38s' deviation_raw_no_business: 218 median_friendly: '29m:28s' median_raw: 1768 median_friendly_no_business: '29m:28s' median_raw_no_business: 1768 consistency_score: 87.67% consistency_score_no_business: 87.67% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 3 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '9h:53m' raw: 35603 friendly_no_business: '25h:53m' raw_no_business: 93203 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: madisyn33@wilkinson.com threads: total: 10 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 3 await_agent: 6 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 40 numerator: 4 denominator: 10 top_labels: [] messages_per_conversations_avg: 1.6 messages_received_per_conversations_avg: 0.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 6 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 10 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] overallTTR: friendly: '21m:12s' raw: 1272 friendly_no_business: '1h:7m' raw_no_business: 4036 deviation_friendly: '2m:23s' deviation_raw: 143 deviation_friendly_no_business: '18m:56s' deviation_raw_no_business: 1136 median_friendly: '25m:56s' median_raw: 1556 median_friendly_no_business: '28m:19s' median_raw_no_business: 1699 consistency_score: 90.81% consistency_score_no_business: 33.12% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 3 initialTTR: friendly: '1h:36m' raw: 5773 friendly_no_business: '1h:36m' raw_no_business: 5773 deviation_friendly: '1h:7m' deviation_raw: 4075 deviation_friendly_no_business: '1h:7m' deviation_raw_no_business: 4075 median_friendly: '28m:18s' median_raw: 1698 median_friendly_no_business: '28m:18s' median_raw_no_business: 1698 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 2 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:9m' raw: 7788 friendly_no_business: '2h:9m' raw_no_business: 7788 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: pfannerstill.rollin@hodkiewicz.com threads: total: 10 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 3 await_agent: 6 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 40 numerator: 4 denominator: 10 top_labels: [] messages_per_conversations_avg: 1.8 messages_received_per_conversations_avg: 0.8 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 8 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 10 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 4 dailyStats: [] overallTTR: friendly: '11m:56s' raw: 716 friendly_no_business: '17m:16s' raw_no_business: 1036 deviation_friendly: '3m:2s' deviation_raw: 182 deviation_friendly_no_business: '2m:11s' deviation_raw_no_business: 131 median_friendly: '18m:9s' median_raw: 1089 median_friendly_no_business: '18m:10s' median_raw_no_business: 1090 consistency_score: 83.29% consistency_score_no_business: 87.98% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 5 initialTTR: friendly: '13m:55s' raw: 835 friendly_no_business: '16m:30s' raw_no_business: 990 deviation_friendly: '2m:27s' deviation_raw: 147 deviation_friendly_no_business: '2m:27s' deviation_raw_no_business: 147 median_friendly: '16m:18s' median_raw: 978 median_friendly_no_business: '16m:18s' median_raw_no_business: 978 consistency_score: 85.02% consistency_score_no_business: 85.02% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 4 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: 0s raw: 0 friendly_no_business: '35m:15s' raw_no_business: 2115 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: dawson.bartell@harber.net threads: total: 9 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 5 await_agent: 3 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 66.67 numerator: 6 denominator: 9 top_labels: [] messages_per_conversations_avg: 1.6 messages_received_per_conversations_avg: 0.4 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 4 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 10 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] overallTTR: friendly: '1h:7m' raw: 4067 friendly_no_business: '1h:17m' raw_no_business: 4659 deviation_friendly: '1m:9s' deviation_raw: 69 deviation_friendly_no_business: '1m:9s' deviation_raw_no_business: 69 median_friendly: '13m:21s' median_raw: 801 median_friendly_no_business: '13m:21s' median_raw_no_business: 801 consistency_score: 91.39% consistency_score_no_business: 91.39% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 3 initialTTR: friendly: '12m:12s' raw: 732 friendly_no_business: '12m:12s' raw_no_business: 732 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: '12m:12s' median_raw: 732 median_friendly_no_business: '12m:12s' median_raw_no_business: 732 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 1 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '4h:30m' raw: 16257 friendly_no_business: '6h:10m' raw_no_business: 22205 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: lueilwitz.kevin@dare.biz threads: total: 9 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 3 await_agent: 5 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 44.44 numerator: 4 denominator: 9 top_labels: [] messages_per_conversations_avg: 1.6 messages_received_per_conversations_avg: 0.7 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 6 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 8 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '5h:59m' raw: 21575 friendly_no_business: '16h:39m' raw_no_business: 59975 deviation_friendly: '25m:16s' deviation_raw: 1516 deviation_friendly_no_business: '25m:16s' deviation_raw_no_business: 1516 median_friendly: '32m:33s' median_raw: 1953 median_friendly_no_business: '32m:33s' median_raw_no_business: 1953 consistency_score: 22.37% consistency_score_no_business: 22.37% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 3 initialTTR: friendly: '5h:59m' raw: 21575 friendly_no_business: '16h:39m' raw_no_business: 59975 deviation_friendly: '25m:16s' deviation_raw: 1516 deviation_friendly_no_business: '25m:16s' deviation_raw_no_business: 1516 median_friendly: '32m:33s' median_raw: 1953 median_friendly_no_business: '32m:33s' median_raw_no_business: 1953 consistency_score: 22.37% consistency_score_no_business: 22.37% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 3 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '55m:28s' raw: 3328 friendly_no_business: '55m:28s' raw_no_business: 3328 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: mallie.hegmann@bauch.biz threads: total: 9 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 2 await_agent: 4 closed: 3 have_replies: 0 have_initial_replies: 0 handledRate: rate: 55.56 numerator: 5 denominator: 9 top_labels: [] messages_per_conversations_avg: 1.6 messages_received_per_conversations_avg: 0.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 5 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 9 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] overallTTR: friendly: '9m:34s' raw: 574 friendly_no_business: '9m:34s' raw_no_business: 574 deviation_friendly: '8m:13s' deviation_raw: 493 deviation_friendly_no_business: '8m:13s' deviation_raw_no_business: 493 median_friendly: '1m:21s' median_raw: 81 median_friendly_no_business: '1m:21s' median_raw_no_business: 81 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 2 initialTTR: friendly: '17m:47s' raw: 1067 friendly_no_business: '17m:47s' raw_no_business: 1067 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: '17m:47s' median_raw: 1067 median_friendly_no_business: '17m:47s' median_raw_no_business: 1067 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 1 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '11h:17m' raw: 40622 friendly_no_business: '48h:52m' raw_no_business: 175962 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: sherman33@lebsack.com threads: total: 9 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 3 await_agent: 5 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 44.44 numerator: 4 denominator: 9 top_labels: [] messages_per_conversations_avg: 1.8 messages_received_per_conversations_avg: 0.8 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 7 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 9 initial: 0 replies: 4 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] overallTTR: friendly: '2h:28m' raw: 8915 friendly_no_business: '6h:55m' raw_no_business: 24944 deviation_friendly: 20s deviation_raw: 20 deviation_friendly_no_business: '46m:17s' deviation_raw_no_business: 2777 median_friendly: 0s median_raw: 0 median_friendly_no_business: '15m:22s' median_raw_no_business: 922 consistency_score: 100% consistency_score_no_business: 0% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 4 initialTTR: friendly: '5h:43m' raw: 20607 friendly_no_business: '13h:43m' raw_no_business: 49407 deviation_friendly: '4h:10m' deviation_raw: 15013 deviation_friendly_no_business: '12h:10m' deviation_raw_no_business: 43813 median_friendly: '1h:33m' median_raw: 5592 median_friendly_no_business: '1h:33m' median_raw_no_business: 5592 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 2 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:56m' raw: 10603 friendly_no_business: '2h:56m' raw_no_business: 10603 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: antoinette.dubuque@ohara.org threads: total: 8 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 4 await_agent: 3 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 62.5 numerator: 5 denominator: 8 top_labels: [] messages_per_conversations_avg: 1.5 messages_received_per_conversations_avg: 0.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 5 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 7 initial: 0 replies: 1 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] overallTTR: friendly: '3m:18s' raw: 198 friendly_no_business: '3m:18s' raw_no_business: 198 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: '3m:18s' median_raw: 198 median_friendly_no_business: '3m:18s' median_raw_no_business: 198 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 1 initialTTR: friendly: '3m:18s' raw: 198 friendly_no_business: '3m:18s' raw_no_business: 198 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: '3m:18s' median_raw: 198 median_friendly_no_business: '3m:18s' median_raw_no_business: 198 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 1 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:7m' raw: 4051 friendly_no_business: '1h:7m' raw_no_business: 4051 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: bradtke.ludie@jenkins.org threads: total: 8 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 7 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 12.5 numerator: 1 denominator: 8 top_labels: [] messages_per_conversations_avg: 1.8 messages_received_per_conversations_avg: 1.1 messages_sent_per_conversations_avg: 0.6 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 9 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 5 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] overallTTR: friendly: '1h:4m' raw: 3865 friendly_no_business: '2h:19m' raw_no_business: 8359 deviation_friendly: '43m:0s' deviation_raw: 2580 deviation_friendly_no_business: '1h:57m' deviation_raw_no_business: 7074 median_friendly: '21m:25s' median_raw: 1285 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 2 initialTTR: friendly: '4h:17m' raw: 15433 friendly_no_business: '4h:17m' raw_no_business: 15433 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: '4h:17m' median_raw: 15432 median_friendly_no_business: '4h:17m' median_raw_no_business: 15432 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 2 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:47m' raw: 10020 friendly_no_business: '2h:47m' raw_no_business: 10020 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: chaz88@kessler.info threads: total: 8 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 4 await_agent: 4 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 50 numerator: 4 denominator: 8 top_labels: [] messages_per_conversations_avg: 2 messages_received_per_conversations_avg: 1.1 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 9 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 7 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '3m:34s' raw: 214 friendly_no_business: '15m:52s' raw_no_business: 952 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: '4m:16s' deviation_raw_no_business: 256 median_friendly: 0s median_raw: 0 median_friendly_no_business: '15m:53s' median_raw_no_business: 953 consistency_score: 100% consistency_score_no_business: 73.14% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 5 initialTTR: friendly: '17m:59s' raw: 1079 friendly_no_business: '17m:59s' raw_no_business: 1079 deviation_friendly: '4m:16s' deviation_raw: 256 deviation_friendly_no_business: '4m:16s' deviation_raw_no_business: 256 median_friendly: '15m:53s' median_raw: 953 median_friendly_no_business: '15m:53s' median_raw_no_business: 953 consistency_score: 73.14% consistency_score_no_business: 73.14% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 3 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A - name: conor50@rodriguez.biz threads: total: 8 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 3 await_agent: 4 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 50 numerator: 4 denominator: 8 top_labels: [] messages_per_conversations_avg: 1.4 messages_received_per_conversations_avg: 0.6 messages_sent_per_conversations_avg: 0.8 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 5 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 6 initial: 0 replies: 1 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] overallTTR: friendly: 0s raw: 0 friendly_no_business: '13m:25s' raw_no_business: 805 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: 0s median_raw: 0 median_friendly_no_business: '13m:25s' median_raw_no_business: 805 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 1 initialTTR: friendly: 0s raw: 0 friendly_no_business: '13m:25s' raw_no_business: 805 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: 0s median_raw: 0 median_friendly_no_business: '13m:25s' median_raw_no_business: 805 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 1 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '3h:5m' raw: 11141 friendly_no_business: '19h:5m' raw_no_business: 68741 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: dovie31@quitzon.com threads: total: 8 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 4 await_agent: 2 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 62.5 numerator: 5 denominator: 8 top_labels: [] messages_per_conversations_avg: 2 messages_received_per_conversations_avg: 1 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 8 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 8 initial: 0 replies: 4 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '21m:54s' raw: 1314 friendly_no_business: '25m:29s' raw_no_business: 1529 deviation_friendly: '2m:32s' deviation_raw: 152 deviation_friendly_no_business: '6m:15s' deviation_raw_no_business: 375 median_friendly: 18s median_raw: 18 median_friendly_no_business: '6m:37s' median_raw_no_business: 397 consistency_score: 0% consistency_score_no_business: 5.6% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 4 initialTTR: friendly: '31m:18s' raw: 1878 friendly_no_business: '33m:53s' raw_no_business: 2033 deviation_friendly: '1m:34s' deviation_raw: 94 deviation_friendly_no_business: '6m:11s' deviation_raw_no_business: 371 median_friendly: '6m:37s' median_raw: 397 median_friendly_no_business: '12m:48s' median_raw_no_business: 768 consistency_score: 76.32% consistency_score_no_business: 51.71% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 3 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '3h:7m' raw: 11241 friendly_no_business: '8h:49m' raw_no_business: 31744 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: gadams@wehner.info threads: total: 8 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 4 await_agent: 3 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 62.5 numerator: 5 denominator: 8 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.3 messages_sent_per_conversations_avg: 1.4 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 10 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 11 initial: 0 replies: 7 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '40m:28s' raw: 2428 friendly_no_business: '46m:39s' raw_no_business: 2799 deviation_friendly: '28m:51s' deviation_raw: 1731 deviation_friendly_no_business: '16m:58s' deviation_raw_no_business: 1018 median_friendly: '30m:43s' median_raw: 1843 median_friendly_no_business: '30m:43s' median_raw_no_business: 1843 consistency_score: 6.07% consistency_score_no_business: 44.76% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 7 initialTTR: friendly: '1h:13m' raw: 4396 friendly_no_business: '1h:13m' raw_no_business: 4396 deviation_friendly: '1h:11m' deviation_raw: 4285 deviation_friendly_no_business: '1h:11m' deviation_raw_no_business: 4285 median_friendly: '1m:51s' median_raw: 111 median_friendly_no_business: '1m:51s' median_raw_no_business: 111 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 3 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '4h:19m' raw: 15548 friendly_no_business: '4h:19m' raw_no_business: 15548 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: gulgowski.elfrieda@ortiz.com threads: total: 8 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 2 await_agent: 5 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 37.5 numerator: 3 denominator: 8 top_labels: [] messages_per_conversations_avg: 1.5 messages_received_per_conversations_avg: 0.8 messages_sent_per_conversations_avg: 0.8 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 6 initial: 0 replies: 1 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 6 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] overallTTR: friendly: '11m:14s' raw: 674 friendly_no_business: '18m:21s' raw_no_business: 1101 deviation_friendly: '11m:14s' deviation_raw: 674 deviation_friendly_no_business: '4m:6s' deviation_raw_no_business: 246 median_friendly: 0s median_raw: 0 median_friendly_no_business: '14m:15s' median_raw_no_business: 855 consistency_score: 100% consistency_score_no_business: 71.23% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 2 initialTTR: friendly: '8h:19m' raw: 29997 friendly_no_business: '8h:19m' raw_no_business: 29997 deviation_friendly: '8h:5m' deviation_raw: 29142 deviation_friendly_no_business: '8h:5m' deviation_raw_no_business: 29142 median_friendly: '14m:15s' median_raw: 855 median_friendly_no_business: '14m:15s' median_raw_no_business: 855 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 2 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '14m:15s' raw: 855 friendly_no_business: '14m:15s' raw_no_business: 855 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: gutkowski.derick@schinner.org threads: total: 8 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 2 await_agent: 5 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 37.5 numerator: 3 denominator: 8 top_labels: [] messages_per_conversations_avg: 1.8 messages_received_per_conversations_avg: 0.9 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 7 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 7 initial: 0 replies: 4 forward: 0 follow_up: 0 initial_replies: 4 dailyStats: [] overallTTR: friendly: '24m:58s' raw: 1498 friendly_no_business: '55m:47s' raw_no_business: 3347 deviation_friendly: '5m:40s' deviation_raw: 340 deviation_friendly_no_business: '5m:40s' deviation_raw_no_business: 340 median_friendly: '19m:10s' median_raw: 1150 median_friendly_no_business: '19m:10s' median_raw_no_business: 1150 consistency_score: 70.42% consistency_score_no_business: 70.42% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 4 initialTTR: friendly: '55m:47s' raw: 3347 friendly_no_business: '55m:47s' raw_no_business: 3347 deviation_friendly: '5m:40s' deviation_raw: 340 deviation_friendly_no_business: '5m:40s' deviation_raw_no_business: 340 median_friendly: '19m:10s' median_raw: 1150 median_friendly_no_business: '19m:10s' median_raw_no_business: 1150 consistency_score: 70.42% consistency_score_no_business: 70.42% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 4 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:13m' raw: 8035 friendly_no_business: '18h:13m' raw_no_business: 65635 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 first_page_url: 'https://portal.timetoreply.com/api/reports/contact?page=1' from: 1 last_page: 41 last_page_url: 'https://portal.timetoreply.com/api/reports/contact?page=41' links: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=1' label: '1' page: 1 active: true - url: 'https://portal.timetoreply.com/api/reports/contact?page=2' label: '2' page: 2 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=3' label: '3' page: 3 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=4' label: '4' page: 4 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=5' label: '5' page: 5 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=6' label: '6' page: 6 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=7' label: '7' page: 7 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=8' label: '8' page: 8 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=9' label: '9' page: 9 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=10' label: '10' page: 10 active: false - url: null label: ... active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=40' label: '40' page: 40 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=41' label: '41' page: 41 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=2' label: 'Next »' page: 2 active: false next_page_url: 'https://portal.timetoreply.com/api/reports/contact?page=2' path: 'https://portal.timetoreply.com/api/reports/contact' per_page: 15 prev_page_url: null to: 15 total: 605 totals: name: null threads.total: 1175 threads.await_customer: 320 threads.await_agent: 565 messages.received.count: 2058 messages.sent.count: 1563 overallTTR.friendly: N/A overallTTR.friendly_no_business: N/A initialTTR.friendly: N/A initialTTR.friendly_no_business: N/A overallTTC.friendly: N/A overallTTC.friendly_no_business: N/A domains: data: current_page: 1 data: - name: gmail.com threads: total: 31 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 9 await_agent: 14 closed: 7 have_replies: 0 have_initial_replies: 0 handledRate: rate: 51.61 numerator: 16 denominator: 31 top_labels: [] messages_per_conversations_avg: 1 messages_received_per_conversations_avg: 0.6 messages_sent_per_conversations_avg: 0.4 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 18 initial: 0 replies: 11 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 13 initial: 0 replies: 7 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '10m:34s' raw: 634 friendly_no_business: '11m:29s' raw_no_business: 689 deviation_friendly: '7m:38s' deviation_raw: 458 deviation_friendly_no_business: '7m:38s' deviation_raw_no_business: 458 median_friendly: '15m:17s' median_raw: 917 median_friendly_no_business: '15m:17s' median_raw_no_business: 917 consistency_score: 50.05% consistency_score_no_business: 50.08% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 7 initialTTR: friendly: '12m:8s' raw: 728 friendly_no_business: '12m:8s' raw_no_business: 728 deviation_friendly: '3m:26s' deviation_raw: 206 deviation_friendly_no_business: '3m:26s' deviation_raw_no_business: 206 median_friendly: '15m:17s' median_raw: 917 median_friendly_no_business: '15m:17s' median_raw_no_business: 917 consistency_score: 77.54% consistency_score_no_business: 77.54% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 3 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:47m' raw: 6436 friendly_no_business: '4h:35m' raw_no_business: 16508 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: yahoo.com threads: total: 29 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 6 await_agent: 20 closed: 3 have_replies: 0 have_initial_replies: 0 handledRate: rate: 31.03 numerator: 9 denominator: 29 top_labels: [] messages_per_conversations_avg: 1 messages_received_per_conversations_avg: 0.6 messages_sent_per_conversations_avg: 0.4 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 17 initial: 0 replies: 9 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 13 initial: 0 replies: 7 forward: 0 follow_up: 0 initial_replies: 6 dailyStats: [] overallTTR: friendly: '39m:32s' raw: 2372 friendly_no_business: '2h:44m' raw_no_business: 9874 deviation_friendly: '14m:10s' deviation_raw: 850 deviation_friendly_no_business: '12m:2s' deviation_raw_no_business: 722 median_friendly: '14m:10s' median_raw: 850 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 0.04% consistency_score_no_business: 48.39% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 7 initialTTR: friendly: '47m:25s' raw: 2845 friendly_no_business: '3h:6m' raw_no_business: 11167 deviation_friendly: '7m:26s' deviation_raw: 446 deviation_friendly_no_business: '7m:26s' deviation_raw_no_business: 446 median_friendly: '21m:18s' median_raw: 1278 median_friendly_no_business: '21m:18s' median_raw_no_business: 1278 consistency_score: 65.1% consistency_score_no_business: 65.1% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 6 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:0m' raw: 7259 friendly_no_business: '2h:18m' raw_no_business: 8292 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: hotmail.com threads: total: 27 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 10 await_agent: 10 closed: 7 have_replies: 0 have_initial_replies: 0 handledRate: rate: 62.96 numerator: 17 denominator: 27 top_labels: [] messages_per_conversations_avg: 1.6 messages_received_per_conversations_avg: 1 messages_sent_per_conversations_avg: 0.6 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 26 initial: 0 replies: 19 forward: 0 follow_up: 0 initial_replies: 7 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 16 initial: 0 replies: 15 forward: 0 follow_up: 0 initial_replies: 6 dailyStats: [] overallTTR: friendly: '2h:1m' raw: 7261 friendly_no_business: '5h:3m' raw_no_business: 18232 deviation_friendly: '21m:55s' deviation_raw: 1315 deviation_friendly_no_business: '18m:22s' deviation_raw_no_business: 1102 median_friendly: '23m:57s' median_raw: 1437 median_friendly_no_business: '25m:59s' median_raw_no_business: 1559 consistency_score: 8.49% consistency_score_no_business: 29.31% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 15 initialTTR: friendly: '30m:39s' raw: 1839 friendly_no_business: '30m:39s' raw_no_business: 1839 deviation_friendly: '8m:42s' deviation_raw: 522 deviation_friendly_no_business: '8m:42s' deviation_raw_no_business: 522 median_friendly: '23m:46s' median_raw: 1426 median_friendly_no_business: '23m:46s' median_raw_no_business: 1426 consistency_score: 63.39% consistency_score_no_business: 63.39% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 6 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:38m' raw: 20335 friendly_no_business: '16h:57m' raw_no_business: 61059 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: doyle.org threads: total: 14 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 4 await_agent: 8 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 28.57 numerator: 4 denominator: 14 top_labels: [] messages_per_conversations_avg: 1.6 messages_received_per_conversations_avg: 0.8 messages_sent_per_conversations_avg: 0.8 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 11 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 11 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 5 dailyStats: [] overallTTR: friendly: '48m:12s' raw: 2892 friendly_no_business: '53m:32s' raw_no_business: 3212 deviation_friendly: '18m:23s' deviation_raw: 1103 deviation_friendly_no_business: '5m:8s' deviation_raw_no_business: 308 median_friendly: '22m:28s' median_raw: 1348 median_friendly_no_business: '26m:42s' median_raw_no_business: 1602 consistency_score: 18.17% consistency_score_no_business: 80.77% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 5 initialTTR: friendly: '53m:32s' raw: 3212 friendly_no_business: '53m:32s' raw_no_business: 3212 deviation_friendly: '5m:8s' deviation_raw: 308 deviation_friendly_no_business: '5m:8s' deviation_raw_no_business: 308 median_friendly: '26m:42s' median_raw: 1602 median_friendly_no_business: '26m:42s' median_raw_no_business: 1602 consistency_score: 80.77% consistency_score_no_business: 80.77% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 5 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A - name: huels.com threads: total: 13 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 2 await_agent: 8 closed: 3 have_replies: 0 have_initial_replies: 0 handledRate: rate: 38.46 numerator: 5 denominator: 13 top_labels: [] messages_per_conversations_avg: 1.8 messages_received_per_conversations_avg: 0.9 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 12 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 12 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '39m:14s' raw: 2354 friendly_no_business: '1h:1m' raw_no_business: 3687 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: '21m:41s' deviation_raw_no_business: 1301 median_friendly: 0s median_raw: 0 median_friendly_no_business: '27m:57s' median_raw_no_business: 1677 consistency_score: 100% consistency_score_no_business: 22.41% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 5 initialTTR: friendly: '1h:7m' raw: 4048 friendly_no_business: '1h:14m' raw_no_business: 4441 deviation_friendly: '21m:41s' deviation_raw: 1301 deviation_friendly_no_business: '21m:41s' deviation_raw_no_business: 1301 median_friendly: '27m:57s' median_raw: 1677 median_friendly_no_business: '27m:57s' median_raw_no_business: 1677 consistency_score: 22.41% consistency_score_no_business: 22.41% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 3 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '3h:30m' raw: 12646 friendly_no_business: '13h:51m' raw_no_business: 49906 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: jones.com threads: total: 13 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 4 await_agent: 6 closed: 3 have_replies: 0 have_initial_replies: 0 handledRate: rate: 53.85 numerator: 7 denominator: 13 top_labels: [] messages_per_conversations_avg: 2 messages_received_per_conversations_avg: 0.8 messages_sent_per_conversations_avg: 1.2 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 11 initial: 0 replies: 4 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 15 initial: 0 replies: 7 forward: 0 follow_up: 0 initial_replies: 5 dailyStats: [] overallTTR: friendly: '40m:55s' raw: 2455 friendly_no_business: '1h:5m' raw_no_business: 3927 deviation_friendly: '4m:31s' deviation_raw: 271 deviation_friendly_no_business: '4m:31s' deviation_raw_no_business: 271 median_friendly: '25m:20s' median_raw: 1520 median_friendly_no_business: '25m:20s' median_raw_no_business: 1520 consistency_score: 82.17% consistency_score_no_business: 82.17% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 7 initialTTR: friendly: '1h:20m' raw: 4844 friendly_no_business: '1h:20m' raw_no_business: 4844 deviation_friendly: '17m:31s' deviation_raw: 1051 deviation_friendly_no_business: '17m:31s' deviation_raw_no_business: 1051 median_friendly: '25m:20s' median_raw: 1520 median_friendly_no_business: '25m:20s' median_raw_no_business: 1520 consistency_score: 30.84% consistency_score_no_business: 30.84% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 5 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '12h:56m' raw: 46565 friendly_no_business: '72h:6m' raw_no_business: 259560 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: koss.com threads: total: 13 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 4 await_agent: 8 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 38.46 numerator: 5 denominator: 13 top_labels: [] messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 1.2 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 16 initial: 0 replies: 6 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 15 initial: 0 replies: 10 forward: 0 follow_up: 0 initial_replies: 6 dailyStats: [] overallTTR: friendly: '10m:30s' raw: 630 friendly_no_business: '13m:50s' raw_no_business: 830 deviation_friendly: '7m:11s' deviation_raw: 431 deviation_friendly_no_business: '1m:45s' deviation_raw_no_business: 105 median_friendly: '4m:47s' median_raw: 287 median_friendly_no_business: '15m:53s' median_raw_no_business: 953 consistency_score: 0% consistency_score_no_business: 88.99% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 10 initialTTR: friendly: '16m:27s' raw: 987 friendly_no_business: '16m:27s' raw_no_business: 987 deviation_friendly: 48s deviation_raw: 48 deviation_friendly_no_business: 48s deviation_raw_no_business: 48 median_friendly: '15m:53s' median_raw: 953 median_friendly_no_business: '15m:53s' median_raw_no_business: 953 consistency_score: 94.96% consistency_score_no_business: 94.96% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 6 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '3h:48m' raw: 13712 friendly_no_business: '3h:48m' raw_no_business: 13712 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: waelchi.com threads: total: 13 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 1 await_agent: 11 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 15.38 numerator: 2 denominator: 13 top_labels: [] messages_per_conversations_avg: 1.8 messages_received_per_conversations_avg: 0.8 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 11 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 13 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 4 dailyStats: [] overallTTR: friendly: '16m:11s' raw: 971 friendly_no_business: '20m:1s' raw_no_business: 1201 deviation_friendly: '8m:53s' deviation_raw: 533 deviation_friendly_no_business: '7m:56s' deviation_raw_no_business: 476 median_friendly: '20m:33s' median_raw: 1233 median_friendly_no_business: '20m:33s' median_raw_no_business: 1233 consistency_score: 56.77% consistency_score_no_business: 61.39% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 5 initialTTR: friendly: '17m:10s' raw: 1030 friendly_no_business: '17m:10s' raw_no_business: 1030 deviation_friendly: '7m:56s' deviation_raw: 476 deviation_friendly_no_business: '7m:56s' deviation_raw_no_business: 476 median_friendly: '20m:33s' median_raw: 1233 median_friendly_no_business: '20m:33s' median_raw_no_business: 1233 consistency_score: 61.39% consistency_score_no_business: 61.39% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 4 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: 0s raw: 0 friendly_no_business: '13h:13m' raw_no_business: 47584 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: bechtelar.com threads: total: 12 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 5 await_agent: 7 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 41.67 numerator: 5 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.8 messages_received_per_conversations_avg: 0.9 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 11 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 11 initial: 0 replies: 6 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '27m:49s' raw: 1669 friendly_no_business: '32m:9s' raw_no_business: 1929 deviation_friendly: '4m:39s' deviation_raw: 279 deviation_friendly_no_business: '4m:39s' deviation_raw_no_business: 279 median_friendly: '17m:39s' median_raw: 1059 median_friendly_no_business: '17m:39s' median_raw_no_business: 1059 consistency_score: 73.64% consistency_score_no_business: 73.64% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 6 initialTTR: friendly: '16m:50s' raw: 1010 friendly_no_business: '16m:50s' raw_no_business: 1010 deviation_friendly: 35s deviation_raw: 35 deviation_friendly_no_business: 35s deviation_raw_no_business: 35 median_friendly: '17m:3s' median_raw: 1023 median_friendly_no_business: '17m:3s' median_raw_no_business: 1023 consistency_score: 96.58% consistency_score_no_business: 96.58% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 3 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A - name: maggio.com threads: total: 12 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 4 await_agent: 8 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 33.33 numerator: 4 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.4 messages_received_per_conversations_avg: 0.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 6 initial: 0 replies: 1 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 11 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] overallTTR: friendly: '10m:49s' raw: 649 friendly_no_business: '18m:24s' raw_no_business: 1104 deviation_friendly: '10m:36s' deviation_raw: 636 deviation_friendly_no_business: '1m:12s' deviation_raw_no_business: 72 median_friendly: '10m:56s' median_raw: 656 median_friendly_no_business: '21m:33s' median_raw_no_business: 1293 consistency_score: 3.05% consistency_score_no_business: 94.43% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 3 initialTTR: friendly: '21m:32s' raw: 1292 friendly_no_business: '21m:32s' raw_no_business: 1292 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: '21m:32s' median_raw: 1292 median_friendly_no_business: '21m:32s' median_raw_no_business: 1292 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 1 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A - name: ortiz.com threads: total: 12 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 2 await_agent: 9 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 25 numerator: 3 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.8 messages_received_per_conversations_avg: 1 messages_sent_per_conversations_avg: 0.8 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 12 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 9 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 5 dailyStats: [] overallTTR: friendly: '8m:24s' raw: 504 friendly_no_business: '16m:9s' raw_no_business: 969 deviation_friendly: '7m:55s' deviation_raw: 475 deviation_friendly_no_business: '6m:20s' deviation_raw_no_business: 380 median_friendly: '7m:55s' median_raw: 475 median_friendly_no_business: '14m:15s' median_raw_no_business: 855 consistency_score: 0% consistency_score_no_business: 55.57% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 5 initialTTR: friendly: '3h:28m' raw: 12527 friendly_no_business: '3h:28m' raw_no_business: 12527 deviation_friendly: '6m:20s' deviation_raw: 380 deviation_friendly_no_business: '6m:20s' deviation_raw_no_business: 380 median_friendly: '14m:15s' median_raw: 855 median_friendly_no_business: '14m:15s' median_raw_no_business: 855 consistency_score: 55.57% consistency_score_no_business: 55.57% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 5 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '14m:15s' raw: 855 friendly_no_business: '14m:15s' raw_no_business: 855 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: bernhard.com threads: total: 11 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 4 await_agent: 5 closed: 2 have_replies: 0 have_initial_replies: 0 handledRate: rate: 54.55 numerator: 6 denominator: 11 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.3 messages_sent_per_conversations_avg: 1.3 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 0 replies: 7 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 14 initial: 0 replies: 8 forward: 0 follow_up: 0 initial_replies: 5 dailyStats: [] overallTTR: friendly: '40m:26s' raw: 2426 friendly_no_business: '53m:38s' raw_no_business: 3218 deviation_friendly: '7m:17s' deviation_raw: 437 deviation_friendly_no_business: '7m:17s' deviation_raw_no_business: 437 median_friendly: '15m:0s' median_raw: 900 median_friendly_no_business: '15m:0s' median_raw_no_business: 900 consistency_score: 51.52% consistency_score_no_business: 51.52% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 8 initialTTR: friendly: '26m:24s' raw: 1584 friendly_no_business: '26m:24s' raw_no_business: 1584 deviation_friendly: '7m:38s' deviation_raw: 458 deviation_friendly_no_business: '7m:38s' deviation_raw_no_business: 458 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 66.3% consistency_score_no_business: 66.3% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 5 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:19m' raw: 4790 friendly_no_business: '1h:19m' raw_no_business: 4790 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: jacobs.biz threads: total: 11 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 2 await_agent: 7 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 27.27 numerator: 3 denominator: 11 top_labels: [] messages_per_conversations_avg: 2.2 messages_received_per_conversations_avg: 1.1 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 12 initial: 0 replies: 4 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 12 initial: 0 replies: 7 forward: 0 follow_up: 0 initial_replies: 4 dailyStats: [] overallTTR: friendly: '1h:47m' raw: 6421 friendly_no_business: '4h:41m' raw_no_business: 16873 deviation_friendly: '13m:40s' deviation_raw: 820 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '13m:40s' median_raw: 820 median_friendly_no_business: '13m:40s' median_raw_no_business: 820 consistency_score: 0.05% consistency_score_no_business: 12.49% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 7 initialTTR: friendly: '1h:5m' raw: 3915 friendly_no_business: '1h:5m' raw_no_business: 3915 deviation_friendly: '8m:24s' deviation_raw: 504 deviation_friendly_no_business: '8m:24s' deviation_raw_no_business: 504 median_friendly: '13m:40s' median_raw: 820 median_friendly_no_business: '13m:40s' median_raw_no_business: 820 consistency_score: 38.63% consistency_score_no_business: 38.63% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 4 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:10m' raw: 4259 friendly_no_business: '1h:10m' raw_no_business: 4259 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: kohler.info threads: total: 11 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 1 await_agent: 7 closed: 3 have_replies: 0 have_initial_replies: 0 handledRate: rate: 36.36 numerator: 4 denominator: 11 top_labels: [] messages_per_conversations_avg: 2.1 messages_received_per_conversations_avg: 1 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 11 initial: 0 replies: 4 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 12 initial: 0 replies: 8 forward: 0 follow_up: 0 initial_replies: 6 dailyStats: [] overallTTR: friendly: '1h:9m' raw: 4165 friendly_no_business: '1h:30m' raw_no_business: 5411 deviation_friendly: '20m:37s' deviation_raw: 1237 deviation_friendly_no_business: '15m:55s' deviation_raw_no_business: 955 median_friendly: '18m:19s' median_raw: 1099 median_friendly_no_business: '24m:29s' median_raw_no_business: 1469 consistency_score: 0% consistency_score_no_business: 34.98% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 8 initialTTR: friendly: '1h:58m' raw: 7094 friendly_no_business: '1h:58m' raw_no_business: 7094 deviation_friendly: '15m:29s' deviation_raw: 929 deviation_friendly_no_business: '15m:29s' deviation_raw_no_business: 929 median_friendly: '32m:30s' median_raw: 1950 median_friendly_no_business: '32m:30s' median_raw_no_business: 1950 consistency_score: 52.36% consistency_score_no_business: 52.36% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 6 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:52m' raw: 6735 friendly_no_business: '1h:52m' raw_no_business: 6735 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: lebsack.com threads: total: 11 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 3 await_agent: 7 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 36.36 numerator: 4 denominator: 11 top_labels: [] messages_per_conversations_avg: 1.7 messages_received_per_conversations_avg: 0.7 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 8 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 11 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '1h:58m' raw: 7132 friendly_no_business: '5h:33m' raw_no_business: 20023 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: '14m:42s' deviation_raw_no_business: 882 median_friendly: 0s median_raw: 0 median_friendly_no_business: '15m:22s' median_raw_no_business: 922 consistency_score: 100% consistency_score_no_business: 4.39% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 5 initialTTR: friendly: '3h:50m' raw: 13851 friendly_no_business: '9h:10m' raw_no_business: 33051 deviation_friendly: '1h:27m' deviation_raw: 5255 deviation_friendly_no_business: '1h:27m' deviation_raw_no_business: 5255 median_friendly: '1h:33m' median_raw: 5596 median_friendly_no_business: '1h:33m' median_raw_no_business: 5596 consistency_score: 6.09% consistency_score_no_business: 6.09% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 3 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:56m' raw: 10603 friendly_no_business: '2h:56m' raw_no_business: 10603 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 first_page_url: 'https://portal.timetoreply.com/api/reports/contact?page=1' from: 1 last_page: 30 last_page_url: 'https://portal.timetoreply.com/api/reports/contact?page=30' links: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=1' label: '1' page: 1 active: true - url: 'https://portal.timetoreply.com/api/reports/contact?page=2' label: '2' page: 2 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=3' label: '3' page: 3 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=4' label: '4' page: 4 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=5' label: '5' page: 5 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=6' label: '6' page: 6 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=7' label: '7' page: 7 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=8' label: '8' page: 8 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=9' label: '9' page: 9 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=10' label: '10' page: 10 active: false - url: null label: ... active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=29' label: '29' page: 29 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=30' label: '30' page: 30 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=2' label: 'Next »' page: 2 active: false next_page_url: 'https://portal.timetoreply.com/api/reports/contact?page=2' path: 'https://portal.timetoreply.com/api/reports/contact' per_page: 15 prev_page_url: null to: 15 total: 443 totals: name: null threads.total: 1175 threads.await_customer: 320 threads.await_agent: 565 messages.received.count: 2058 messages.sent.count: 1563 overallTTR.friendly: N/A overallTTR.friendly_no_business: N/A initialTTR.friendly: N/A initialTTR.friendly_no_business: N/A overallTTC.friendly: N/A overallTTC.friendly_no_business: N/A properties: emails: type: object properties: data: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: dietrich.verda@zulauf.com threads: total: 11 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 4 await_agent: 5 closed: 2 have_replies: 0 have_initial_replies: 0 handledRate: rate: 54.55 numerator: 6 denominator: 11 top_labels: [] messages_per_conversations_avg: 1.7 messages_received_per_conversations_avg: 0.7 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 8 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 11 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '4h:5m' raw: 14722 friendly_no_business: '13h:43m' raw_no_business: 49410 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: '6m:44s' deviation_raw_no_business: 404 median_friendly: 0s median_raw: 0 median_friendly_no_business: '29m:28s' median_raw_no_business: 1768 consistency_score: 100% consistency_score_no_business: 77.15% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 5 initialTTR: friendly: '35m:17s' raw: 2117 friendly_no_business: '35m:17s' raw_no_business: 2117 deviation_friendly: '3m:38s' deviation_raw: 218 deviation_friendly_no_business: '3m:38s' deviation_raw_no_business: 218 median_friendly: '29m:28s' median_raw: 1768 median_friendly_no_business: '29m:28s' median_raw_no_business: 1768 consistency_score: 87.67% consistency_score_no_business: 87.67% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 3 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '9h:53m' raw: 35603 friendly_no_business: '25h:53m' raw_no_business: 93203 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: madisyn33@wilkinson.com threads: total: 10 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 3 await_agent: 6 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 40 numerator: 4 denominator: 10 top_labels: [] messages_per_conversations_avg: 1.6 messages_received_per_conversations_avg: 0.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 6 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 10 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] overallTTR: friendly: '21m:12s' raw: 1272 friendly_no_business: '1h:7m' raw_no_business: 4036 deviation_friendly: '2m:23s' deviation_raw: 143 deviation_friendly_no_business: '18m:56s' deviation_raw_no_business: 1136 median_friendly: '25m:56s' median_raw: 1556 median_friendly_no_business: '28m:19s' median_raw_no_business: 1699 consistency_score: 90.81% consistency_score_no_business: 33.12% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 3 initialTTR: friendly: '1h:36m' raw: 5773 friendly_no_business: '1h:36m' raw_no_business: 5773 deviation_friendly: '1h:7m' deviation_raw: 4075 deviation_friendly_no_business: '1h:7m' deviation_raw_no_business: 4075 median_friendly: '28m:18s' median_raw: 1698 median_friendly_no_business: '28m:18s' median_raw_no_business: 1698 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 2 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:9m' raw: 7788 friendly_no_business: '2h:9m' raw_no_business: 7788 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: pfannerstill.rollin@hodkiewicz.com threads: total: 10 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 3 await_agent: 6 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 40 numerator: 4 denominator: 10 top_labels: [] messages_per_conversations_avg: 1.8 messages_received_per_conversations_avg: 0.8 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 8 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 10 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 4 dailyStats: [] overallTTR: friendly: '11m:56s' raw: 716 friendly_no_business: '17m:16s' raw_no_business: 1036 deviation_friendly: '3m:2s' deviation_raw: 182 deviation_friendly_no_business: '2m:11s' deviation_raw_no_business: 131 median_friendly: '18m:9s' median_raw: 1089 median_friendly_no_business: '18m:10s' median_raw_no_business: 1090 consistency_score: 83.29% consistency_score_no_business: 87.98% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 5 initialTTR: friendly: '13m:55s' raw: 835 friendly_no_business: '16m:30s' raw_no_business: 990 deviation_friendly: '2m:27s' deviation_raw: 147 deviation_friendly_no_business: '2m:27s' deviation_raw_no_business: 147 median_friendly: '16m:18s' median_raw: 978 median_friendly_no_business: '16m:18s' median_raw_no_business: 978 consistency_score: 85.02% consistency_score_no_business: 85.02% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 4 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: 0s raw: 0 friendly_no_business: '35m:15s' raw_no_business: 2115 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: dawson.bartell@harber.net threads: total: 9 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 5 await_agent: 3 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 66.67 numerator: 6 denominator: 9 top_labels: [] messages_per_conversations_avg: 1.6 messages_received_per_conversations_avg: 0.4 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 4 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 10 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] overallTTR: friendly: '1h:7m' raw: 4067 friendly_no_business: '1h:17m' raw_no_business: 4659 deviation_friendly: '1m:9s' deviation_raw: 69 deviation_friendly_no_business: '1m:9s' deviation_raw_no_business: 69 median_friendly: '13m:21s' median_raw: 801 median_friendly_no_business: '13m:21s' median_raw_no_business: 801 consistency_score: 91.39% consistency_score_no_business: 91.39% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 3 initialTTR: friendly: '12m:12s' raw: 732 friendly_no_business: '12m:12s' raw_no_business: 732 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: '12m:12s' median_raw: 732 median_friendly_no_business: '12m:12s' median_raw_no_business: 732 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 1 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '4h:30m' raw: 16257 friendly_no_business: '6h:10m' raw_no_business: 22205 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: lueilwitz.kevin@dare.biz threads: total: 9 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 3 await_agent: 5 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 44.44 numerator: 4 denominator: 9 top_labels: [] messages_per_conversations_avg: 1.6 messages_received_per_conversations_avg: 0.7 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 6 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 8 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '5h:59m' raw: 21575 friendly_no_business: '16h:39m' raw_no_business: 59975 deviation_friendly: '25m:16s' deviation_raw: 1516 deviation_friendly_no_business: '25m:16s' deviation_raw_no_business: 1516 median_friendly: '32m:33s' median_raw: 1953 median_friendly_no_business: '32m:33s' median_raw_no_business: 1953 consistency_score: 22.37% consistency_score_no_business: 22.37% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 3 initialTTR: friendly: '5h:59m' raw: 21575 friendly_no_business: '16h:39m' raw_no_business: 59975 deviation_friendly: '25m:16s' deviation_raw: 1516 deviation_friendly_no_business: '25m:16s' deviation_raw_no_business: 1516 median_friendly: '32m:33s' median_raw: 1953 median_friendly_no_business: '32m:33s' median_raw_no_business: 1953 consistency_score: 22.37% consistency_score_no_business: 22.37% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 3 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '55m:28s' raw: 3328 friendly_no_business: '55m:28s' raw_no_business: 3328 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: mallie.hegmann@bauch.biz threads: total: 9 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 2 await_agent: 4 closed: 3 have_replies: 0 have_initial_replies: 0 handledRate: rate: 55.56 numerator: 5 denominator: 9 top_labels: [] messages_per_conversations_avg: 1.6 messages_received_per_conversations_avg: 0.6 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 5 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 9 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] overallTTR: friendly: '9m:34s' raw: 574 friendly_no_business: '9m:34s' raw_no_business: 574 deviation_friendly: '8m:13s' deviation_raw: 493 deviation_friendly_no_business: '8m:13s' deviation_raw_no_business: 493 median_friendly: '1m:21s' median_raw: 81 median_friendly_no_business: '1m:21s' median_raw_no_business: 81 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 2 initialTTR: friendly: '17m:47s' raw: 1067 friendly_no_business: '17m:47s' raw_no_business: 1067 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: '17m:47s' median_raw: 1067 median_friendly_no_business: '17m:47s' median_raw_no_business: 1067 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 1 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '11h:17m' raw: 40622 friendly_no_business: '48h:52m' raw_no_business: 175962 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: sherman33@lebsack.com threads: total: 9 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 3 await_agent: 5 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 44.44 numerator: 4 denominator: 9 top_labels: [] messages_per_conversations_avg: 1.8 messages_received_per_conversations_avg: 0.8 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 7 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 9 initial: 0 replies: 4 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] overallTTR: friendly: '2h:28m' raw: 8915 friendly_no_business: '6h:55m' raw_no_business: 24944 deviation_friendly: 20s deviation_raw: 20 deviation_friendly_no_business: '46m:17s' deviation_raw_no_business: 2777 median_friendly: 0s median_raw: 0 median_friendly_no_business: '15m:22s' median_raw_no_business: 922 consistency_score: 100% consistency_score_no_business: 0% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 4 initialTTR: friendly: '5h:43m' raw: 20607 friendly_no_business: '13h:43m' raw_no_business: 49407 deviation_friendly: '4h:10m' deviation_raw: 15013 deviation_friendly_no_business: '12h:10m' deviation_raw_no_business: 43813 median_friendly: '1h:33m' median_raw: 5592 median_friendly_no_business: '1h:33m' median_raw_no_business: 5592 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 2 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:56m' raw: 10603 friendly_no_business: '2h:56m' raw_no_business: 10603 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: antoinette.dubuque@ohara.org threads: total: 8 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 4 await_agent: 3 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 62.5 numerator: 5 denominator: 8 top_labels: [] messages_per_conversations_avg: 1.5 messages_received_per_conversations_avg: 0.6 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 5 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 7 initial: 0 replies: 1 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] overallTTR: friendly: '3m:18s' raw: 198 friendly_no_business: '3m:18s' raw_no_business: 198 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: '3m:18s' median_raw: 198 median_friendly_no_business: '3m:18s' median_raw_no_business: 198 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 1 initialTTR: friendly: '3m:18s' raw: 198 friendly_no_business: '3m:18s' raw_no_business: 198 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: '3m:18s' median_raw: 198 median_friendly_no_business: '3m:18s' median_raw_no_business: 198 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 1 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:7m' raw: 4051 friendly_no_business: '1h:7m' raw_no_business: 4051 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: bradtke.ludie@jenkins.org threads: total: 8 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 7 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 12.5 numerator: 1 denominator: 8 top_labels: [] messages_per_conversations_avg: 1.8 messages_received_per_conversations_avg: 1.1 messages_sent_per_conversations_avg: 0.6 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 9 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 5 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] overallTTR: friendly: '1h:4m' raw: 3865 friendly_no_business: '2h:19m' raw_no_business: 8359 deviation_friendly: '43m:0s' deviation_raw: 2580 deviation_friendly_no_business: '1h:57m' deviation_raw_no_business: 7074 median_friendly: '21m:25s' median_raw: 1285 median_friendly_no_business: '21m:25s' median_raw_no_business: 1285 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 2 initialTTR: friendly: '4h:17m' raw: 15433 friendly_no_business: '4h:17m' raw_no_business: 15433 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: '4h:17m' median_raw: 15432 median_friendly_no_business: '4h:17m' median_raw_no_business: 15432 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 2 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:47m' raw: 10020 friendly_no_business: '2h:47m' raw_no_business: 10020 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: chaz88@kessler.info threads: total: 8 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 4 await_agent: 4 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 50 numerator: 4 denominator: 8 top_labels: [] messages_per_conversations_avg: 2 messages_received_per_conversations_avg: 1.1 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 9 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 7 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '3m:34s' raw: 214 friendly_no_business: '15m:52s' raw_no_business: 952 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: '4m:16s' deviation_raw_no_business: 256 median_friendly: 0s median_raw: 0 median_friendly_no_business: '15m:53s' median_raw_no_business: 953 consistency_score: 100% consistency_score_no_business: 73.14% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 5 initialTTR: friendly: '17m:59s' raw: 1079 friendly_no_business: '17m:59s' raw_no_business: 1079 deviation_friendly: '4m:16s' deviation_raw: 256 deviation_friendly_no_business: '4m:16s' deviation_raw_no_business: 256 median_friendly: '15m:53s' median_raw: 953 median_friendly_no_business: '15m:53s' median_raw_no_business: 953 consistency_score: 73.14% consistency_score_no_business: 73.14% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 3 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A - name: conor50@rodriguez.biz threads: total: 8 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 3 await_agent: 4 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 50 numerator: 4 denominator: 8 top_labels: [] messages_per_conversations_avg: 1.4 messages_received_per_conversations_avg: 0.6 messages_sent_per_conversations_avg: 0.8 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 5 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 6 initial: 0 replies: 1 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] overallTTR: friendly: 0s raw: 0 friendly_no_business: '13m:25s' raw_no_business: 805 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: 0s median_raw: 0 median_friendly_no_business: '13m:25s' median_raw_no_business: 805 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 1 initialTTR: friendly: 0s raw: 0 friendly_no_business: '13m:25s' raw_no_business: 805 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: 0s median_raw: 0 median_friendly_no_business: '13m:25s' median_raw_no_business: 805 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 1 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '3h:5m' raw: 11141 friendly_no_business: '19h:5m' raw_no_business: 68741 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: dovie31@quitzon.com threads: total: 8 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 4 await_agent: 2 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 62.5 numerator: 5 denominator: 8 top_labels: [] messages_per_conversations_avg: 2 messages_received_per_conversations_avg: 1 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 8 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 8 initial: 0 replies: 4 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '21m:54s' raw: 1314 friendly_no_business: '25m:29s' raw_no_business: 1529 deviation_friendly: '2m:32s' deviation_raw: 152 deviation_friendly_no_business: '6m:15s' deviation_raw_no_business: 375 median_friendly: 18s median_raw: 18 median_friendly_no_business: '6m:37s' median_raw_no_business: 397 consistency_score: 0% consistency_score_no_business: 5.6% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 4 initialTTR: friendly: '31m:18s' raw: 1878 friendly_no_business: '33m:53s' raw_no_business: 2033 deviation_friendly: '1m:34s' deviation_raw: 94 deviation_friendly_no_business: '6m:11s' deviation_raw_no_business: 371 median_friendly: '6m:37s' median_raw: 397 median_friendly_no_business: '12m:48s' median_raw_no_business: 768 consistency_score: 76.32% consistency_score_no_business: 51.71% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 3 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '3h:7m' raw: 11241 friendly_no_business: '8h:49m' raw_no_business: 31744 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: gadams@wehner.info threads: total: 8 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 4 await_agent: 3 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 62.5 numerator: 5 denominator: 8 top_labels: [] messages_per_conversations_avg: 2.6 messages_received_per_conversations_avg: 1.3 messages_sent_per_conversations_avg: 1.4 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 10 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 11 initial: 0 replies: 7 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '40m:28s' raw: 2428 friendly_no_business: '46m:39s' raw_no_business: 2799 deviation_friendly: '28m:51s' deviation_raw: 1731 deviation_friendly_no_business: '16m:58s' deviation_raw_no_business: 1018 median_friendly: '30m:43s' median_raw: 1843 median_friendly_no_business: '30m:43s' median_raw_no_business: 1843 consistency_score: 6.07% consistency_score_no_business: 44.76% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 7 initialTTR: friendly: '1h:13m' raw: 4396 friendly_no_business: '1h:13m' raw_no_business: 4396 deviation_friendly: '1h:11m' deviation_raw: 4285 deviation_friendly_no_business: '1h:11m' deviation_raw_no_business: 4285 median_friendly: '1m:51s' median_raw: 111 median_friendly_no_business: '1m:51s' median_raw_no_business: 111 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 3 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '4h:19m' raw: 15548 friendly_no_business: '4h:19m' raw_no_business: 15548 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: gulgowski.elfrieda@ortiz.com threads: total: 8 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 2 await_agent: 5 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 37.5 numerator: 3 denominator: 8 top_labels: [] messages_per_conversations_avg: 1.5 messages_received_per_conversations_avg: 0.8 messages_sent_per_conversations_avg: 0.8 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 6 initial: 0 replies: 1 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 6 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] overallTTR: friendly: '11m:14s' raw: 674 friendly_no_business: '18m:21s' raw_no_business: 1101 deviation_friendly: '11m:14s' deviation_raw: 674 deviation_friendly_no_business: '4m:6s' deviation_raw_no_business: 246 median_friendly: 0s median_raw: 0 median_friendly_no_business: '14m:15s' median_raw_no_business: 855 consistency_score: 100% consistency_score_no_business: 71.23% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 2 initialTTR: friendly: '8h:19m' raw: 29997 friendly_no_business: '8h:19m' raw_no_business: 29997 deviation_friendly: '8h:5m' deviation_raw: 29142 deviation_friendly_no_business: '8h:5m' deviation_raw_no_business: 29142 median_friendly: '14m:15s' median_raw: 855 median_friendly_no_business: '14m:15s' median_raw_no_business: 855 consistency_score: 0% consistency_score_no_business: 0% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 2 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '14m:15s' raw: 855 friendly_no_business: '14m:15s' raw_no_business: 855 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: gutkowski.derick@schinner.org threads: total: 8 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 2 await_agent: 5 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 37.5 numerator: 3 denominator: 8 top_labels: [] messages_per_conversations_avg: 1.8 messages_received_per_conversations_avg: 0.9 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 7 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 7 initial: 0 replies: 4 forward: 0 follow_up: 0 initial_replies: 4 dailyStats: [] overallTTR: friendly: '24m:58s' raw: 1498 friendly_no_business: '55m:47s' raw_no_business: 3347 deviation_friendly: '5m:40s' deviation_raw: 340 deviation_friendly_no_business: '5m:40s' deviation_raw_no_business: 340 median_friendly: '19m:10s' median_raw: 1150 median_friendly_no_business: '19m:10s' median_raw_no_business: 1150 consistency_score: 70.42% consistency_score_no_business: 70.42% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 4 initialTTR: friendly: '55m:47s' raw: 3347 friendly_no_business: '55m:47s' raw_no_business: 3347 deviation_friendly: '5m:40s' deviation_raw: 340 deviation_friendly_no_business: '5m:40s' deviation_raw_no_business: 340 median_friendly: '19m:10s' median_raw: 1150 median_friendly_no_business: '19m:10s' median_raw_no_business: 1150 consistency_score: 70.42% consistency_score_no_business: 70.42% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 4 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:13m' raw: 8035 friendly_no_business: '18h:13m' raw_no_business: 65635 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: dietrich.verda@zulauf.com threads: type: object properties: total: type: integer example: 11 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 4 await_agent: type: integer example: 5 closed: type: integer example: 2 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: { rate: { type: number, example: 54.55 }, numerator: { type: integer, example: 6 }, denominator: { type: integer, example: 11 } } top_labels: type: array example: [] messages_per_conversations_avg: type: number example: 1.7 messages_received_per_conversations_avg: type: number example: 0.7 messages_sent_per_conversations_avg: type: integer example: 1 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: { count: { type: integer, example: 8 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 3 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, initial_replies: { type: integer, example: 1 }, dailyStats: { type: array, example: [] }, avg_wait: { type: string, example: N/A }, avg_wait_raw: { type: string, example: null }, avg_first_wait: { type: string, example: N/A }, avg_first_wait_raw: { type: string, example: null } } sent: type: object properties: { count: { type: integer, example: 11 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 5 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, initial_replies: { type: integer, example: 3 }, dailyStats: { type: array, example: [] } } overallTTR: type: object properties: friendly: type: string example: '4h:5m' raw: type: integer example: 14722 friendly_no_business: type: string example: '13h:43m' raw_no_business: type: integer example: 49410 deviation_friendly: type: string example: 0s deviation_raw: type: integer example: 0 deviation_friendly_no_business: type: string example: '6m:44s' deviation_raw_no_business: type: integer example: 404 median_friendly: type: string example: 0s median_raw: type: integer example: 0 median_friendly_no_business: type: string example: '29m:28s' median_raw_no_business: type: integer example: 1768 consistency_score: type: string example: 100% consistency_score_no_business: type: string example: 77.15% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 5 initialTTR: type: object properties: friendly: type: string example: '35m:17s' raw: type: integer example: 2117 friendly_no_business: type: string example: '35m:17s' raw_no_business: type: integer example: 2117 deviation_friendly: type: string example: '3m:38s' deviation_raw: type: integer example: 218 deviation_friendly_no_business: type: string example: '3m:38s' deviation_raw_no_business: type: integer example: 218 median_friendly: type: string example: '29m:28s' median_raw: type: integer example: 1768 median_friendly_no_business: type: string example: '29m:28s' median_raw_no_business: type: integer example: 1768 consistency_score: type: string example: 87.67% consistency_score_no_business: type: string example: 87.67% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 3 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '9h:53m' raw: type: integer example: 35603 friendly_no_business: type: string example: '25h:53m' raw_no_business: type: integer example: 93203 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/contact?page=1' from: type: integer example: 1 last_page: type: integer example: 41 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/contact?page=41' links: type: array example: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=1' label: '1' page: 1 active: true - url: 'https://portal.timetoreply.com/api/reports/contact?page=2' label: '2' page: 2 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=3' label: '3' page: 3 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=4' label: '4' page: 4 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=5' label: '5' page: 5 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=6' label: '6' page: 6 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=7' label: '7' page: 7 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=8' label: '8' page: 8 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=9' label: '9' page: 9 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=10' label: '10' page: 10 active: false - url: null label: ... active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=40' label: '40' page: 40 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=41' label: '41' page: 41 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=2' label: 'Next »' page: 2 active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' page: type: string example: null active: type: boolean example: false next_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/contact?page=2' path: type: string example: 'https://portal.timetoreply.com/api/reports/contact' per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: integer example: 15 total: type: integer example: 605 totals: type: object properties: name: type: string example: null threads.total: type: integer example: 1175 threads.await_customer: type: integer example: 320 threads.await_agent: type: integer example: 565 messages.received.count: type: integer example: 2058 messages.sent.count: type: integer example: 1563 overallTTR.friendly: type: string example: N/A overallTTR.friendly_no_business: type: string example: N/A initialTTR.friendly: type: string example: N/A initialTTR.friendly_no_business: type: string example: N/A overallTTC.friendly: type: string example: N/A overallTTC.friendly_no_business: type: string example: N/A domains: type: object properties: data: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: gmail.com threads: total: 31 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 9 await_agent: 14 closed: 7 have_replies: 0 have_initial_replies: 0 handledRate: rate: 51.61 numerator: 16 denominator: 31 top_labels: [] messages_per_conversations_avg: 1 messages_received_per_conversations_avg: 0.6 messages_sent_per_conversations_avg: 0.4 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 18 initial: 0 replies: 11 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 13 initial: 0 replies: 7 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '10m:34s' raw: 634 friendly_no_business: '11m:29s' raw_no_business: 689 deviation_friendly: '7m:38s' deviation_raw: 458 deviation_friendly_no_business: '7m:38s' deviation_raw_no_business: 458 median_friendly: '15m:17s' median_raw: 917 median_friendly_no_business: '15m:17s' median_raw_no_business: 917 consistency_score: 50.05% consistency_score_no_business: 50.08% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 7 initialTTR: friendly: '12m:8s' raw: 728 friendly_no_business: '12m:8s' raw_no_business: 728 deviation_friendly: '3m:26s' deviation_raw: 206 deviation_friendly_no_business: '3m:26s' deviation_raw_no_business: 206 median_friendly: '15m:17s' median_raw: 917 median_friendly_no_business: '15m:17s' median_raw_no_business: 917 consistency_score: 77.54% consistency_score_no_business: 77.54% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 3 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:47m' raw: 6436 friendly_no_business: '4h:35m' raw_no_business: 16508 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: yahoo.com threads: total: 29 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 6 await_agent: 20 closed: 3 have_replies: 0 have_initial_replies: 0 handledRate: rate: 31.03 numerator: 9 denominator: 29 top_labels: [] messages_per_conversations_avg: 1 messages_received_per_conversations_avg: 0.6 messages_sent_per_conversations_avg: 0.4 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 17 initial: 0 replies: 9 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 13 initial: 0 replies: 7 forward: 0 follow_up: 0 initial_replies: 6 dailyStats: [] overallTTR: friendly: '39m:32s' raw: 2372 friendly_no_business: '2h:44m' raw_no_business: 9874 deviation_friendly: '14m:10s' deviation_raw: 850 deviation_friendly_no_business: '12m:2s' deviation_raw_no_business: 722 median_friendly: '14m:10s' median_raw: 850 median_friendly_no_business: '23m:19s' median_raw_no_business: 1399 consistency_score: 0.04% consistency_score_no_business: 48.39% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 7 initialTTR: friendly: '47m:25s' raw: 2845 friendly_no_business: '3h:6m' raw_no_business: 11167 deviation_friendly: '7m:26s' deviation_raw: 446 deviation_friendly_no_business: '7m:26s' deviation_raw_no_business: 446 median_friendly: '21m:18s' median_raw: 1278 median_friendly_no_business: '21m:18s' median_raw_no_business: 1278 consistency_score: 65.1% consistency_score_no_business: 65.1% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 6 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:0m' raw: 7259 friendly_no_business: '2h:18m' raw_no_business: 8292 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: hotmail.com threads: total: 27 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 10 await_agent: 10 closed: 7 have_replies: 0 have_initial_replies: 0 handledRate: rate: 62.96 numerator: 17 denominator: 27 top_labels: [] messages_per_conversations_avg: 1.6 messages_received_per_conversations_avg: 1 messages_sent_per_conversations_avg: 0.6 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 26 initial: 0 replies: 19 forward: 0 follow_up: 0 initial_replies: 7 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 16 initial: 0 replies: 15 forward: 0 follow_up: 0 initial_replies: 6 dailyStats: [] overallTTR: friendly: '2h:1m' raw: 7261 friendly_no_business: '5h:3m' raw_no_business: 18232 deviation_friendly: '21m:55s' deviation_raw: 1315 deviation_friendly_no_business: '18m:22s' deviation_raw_no_business: 1102 median_friendly: '23m:57s' median_raw: 1437 median_friendly_no_business: '25m:59s' median_raw_no_business: 1559 consistency_score: 8.49% consistency_score_no_business: 29.31% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 15 initialTTR: friendly: '30m:39s' raw: 1839 friendly_no_business: '30m:39s' raw_no_business: 1839 deviation_friendly: '8m:42s' deviation_raw: 522 deviation_friendly_no_business: '8m:42s' deviation_raw_no_business: 522 median_friendly: '23m:46s' median_raw: 1426 median_friendly_no_business: '23m:46s' median_raw_no_business: 1426 consistency_score: 63.39% consistency_score_no_business: 63.39% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 6 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '5h:38m' raw: 20335 friendly_no_business: '16h:57m' raw_no_business: 61059 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: doyle.org threads: total: 14 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 4 await_agent: 8 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 28.57 numerator: 4 denominator: 14 top_labels: [] messages_per_conversations_avg: 1.6 messages_received_per_conversations_avg: 0.8 messages_sent_per_conversations_avg: 0.8 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 11 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 11 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 5 dailyStats: [] overallTTR: friendly: '48m:12s' raw: 2892 friendly_no_business: '53m:32s' raw_no_business: 3212 deviation_friendly: '18m:23s' deviation_raw: 1103 deviation_friendly_no_business: '5m:8s' deviation_raw_no_business: 308 median_friendly: '22m:28s' median_raw: 1348 median_friendly_no_business: '26m:42s' median_raw_no_business: 1602 consistency_score: 18.17% consistency_score_no_business: 80.77% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 5 initialTTR: friendly: '53m:32s' raw: 3212 friendly_no_business: '53m:32s' raw_no_business: 3212 deviation_friendly: '5m:8s' deviation_raw: 308 deviation_friendly_no_business: '5m:8s' deviation_raw_no_business: 308 median_friendly: '26m:42s' median_raw: 1602 median_friendly_no_business: '26m:42s' median_raw_no_business: 1602 consistency_score: 80.77% consistency_score_no_business: 80.77% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 5 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A - name: huels.com threads: total: 13 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 2 await_agent: 8 closed: 3 have_replies: 0 have_initial_replies: 0 handledRate: rate: 38.46 numerator: 5 denominator: 13 top_labels: [] messages_per_conversations_avg: 1.8 messages_received_per_conversations_avg: 0.9 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 12 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 12 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '39m:14s' raw: 2354 friendly_no_business: '1h:1m' raw_no_business: 3687 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: '21m:41s' deviation_raw_no_business: 1301 median_friendly: 0s median_raw: 0 median_friendly_no_business: '27m:57s' median_raw_no_business: 1677 consistency_score: 100% consistency_score_no_business: 22.41% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 5 initialTTR: friendly: '1h:7m' raw: 4048 friendly_no_business: '1h:14m' raw_no_business: 4441 deviation_friendly: '21m:41s' deviation_raw: 1301 deviation_friendly_no_business: '21m:41s' deviation_raw_no_business: 1301 median_friendly: '27m:57s' median_raw: 1677 median_friendly_no_business: '27m:57s' median_raw_no_business: 1677 consistency_score: 22.41% consistency_score_no_business: 22.41% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 3 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '3h:30m' raw: 12646 friendly_no_business: '13h:51m' raw_no_business: 49906 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: jones.com threads: total: 13 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 4 await_agent: 6 closed: 3 have_replies: 0 have_initial_replies: 0 handledRate: rate: 53.85 numerator: 7 denominator: 13 top_labels: [] messages_per_conversations_avg: 2 messages_received_per_conversations_avg: 0.8 messages_sent_per_conversations_avg: 1.2 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 11 initial: 0 replies: 4 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 15 initial: 0 replies: 7 forward: 0 follow_up: 0 initial_replies: 5 dailyStats: [] overallTTR: friendly: '40m:55s' raw: 2455 friendly_no_business: '1h:5m' raw_no_business: 3927 deviation_friendly: '4m:31s' deviation_raw: 271 deviation_friendly_no_business: '4m:31s' deviation_raw_no_business: 271 median_friendly: '25m:20s' median_raw: 1520 median_friendly_no_business: '25m:20s' median_raw_no_business: 1520 consistency_score: 82.17% consistency_score_no_business: 82.17% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 7 initialTTR: friendly: '1h:20m' raw: 4844 friendly_no_business: '1h:20m' raw_no_business: 4844 deviation_friendly: '17m:31s' deviation_raw: 1051 deviation_friendly_no_business: '17m:31s' deviation_raw_no_business: 1051 median_friendly: '25m:20s' median_raw: 1520 median_friendly_no_business: '25m:20s' median_raw_no_business: 1520 consistency_score: 30.84% consistency_score_no_business: 30.84% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 5 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '12h:56m' raw: 46565 friendly_no_business: '72h:6m' raw_no_business: 259560 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: koss.com threads: total: 13 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 4 await_agent: 8 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 38.46 numerator: 5 denominator: 13 top_labels: [] messages_per_conversations_avg: 2.4 messages_received_per_conversations_avg: 1.2 messages_sent_per_conversations_avg: 1.2 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 16 initial: 0 replies: 6 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 15 initial: 0 replies: 10 forward: 0 follow_up: 0 initial_replies: 6 dailyStats: [] overallTTR: friendly: '10m:30s' raw: 630 friendly_no_business: '13m:50s' raw_no_business: 830 deviation_friendly: '7m:11s' deviation_raw: 431 deviation_friendly_no_business: '1m:45s' deviation_raw_no_business: 105 median_friendly: '4m:47s' median_raw: 287 median_friendly_no_business: '15m:53s' median_raw_no_business: 953 consistency_score: 0% consistency_score_no_business: 88.99% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 10 initialTTR: friendly: '16m:27s' raw: 987 friendly_no_business: '16m:27s' raw_no_business: 987 deviation_friendly: 48s deviation_raw: 48 deviation_friendly_no_business: 48s deviation_raw_no_business: 48 median_friendly: '15m:53s' median_raw: 953 median_friendly_no_business: '15m:53s' median_raw_no_business: 953 consistency_score: 94.96% consistency_score_no_business: 94.96% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 6 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '3h:48m' raw: 13712 friendly_no_business: '3h:48m' raw_no_business: 13712 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: waelchi.com threads: total: 13 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 1 await_agent: 11 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 15.38 numerator: 2 denominator: 13 top_labels: [] messages_per_conversations_avg: 1.8 messages_received_per_conversations_avg: 0.8 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 11 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 2 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 13 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 4 dailyStats: [] overallTTR: friendly: '16m:11s' raw: 971 friendly_no_business: '20m:1s' raw_no_business: 1201 deviation_friendly: '8m:53s' deviation_raw: 533 deviation_friendly_no_business: '7m:56s' deviation_raw_no_business: 476 median_friendly: '20m:33s' median_raw: 1233 median_friendly_no_business: '20m:33s' median_raw_no_business: 1233 consistency_score: 56.77% consistency_score_no_business: 61.39% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 5 initialTTR: friendly: '17m:10s' raw: 1030 friendly_no_business: '17m:10s' raw_no_business: 1030 deviation_friendly: '7m:56s' deviation_raw: 476 deviation_friendly_no_business: '7m:56s' deviation_raw_no_business: 476 median_friendly: '20m:33s' median_raw: 1233 median_friendly_no_business: '20m:33s' median_raw_no_business: 1233 consistency_score: 61.39% consistency_score_no_business: 61.39% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 4 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: 0s raw: 0 friendly_no_business: '13h:13m' raw_no_business: 47584 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: bechtelar.com threads: total: 12 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 5 await_agent: 7 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 41.67 numerator: 5 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.8 messages_received_per_conversations_avg: 0.9 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 11 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 11 initial: 0 replies: 6 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '27m:49s' raw: 1669 friendly_no_business: '32m:9s' raw_no_business: 1929 deviation_friendly: '4m:39s' deviation_raw: 279 deviation_friendly_no_business: '4m:39s' deviation_raw_no_business: 279 median_friendly: '17m:39s' median_raw: 1059 median_friendly_no_business: '17m:39s' median_raw_no_business: 1059 consistency_score: 73.64% consistency_score_no_business: 73.64% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 6 initialTTR: friendly: '16m:50s' raw: 1010 friendly_no_business: '16m:50s' raw_no_business: 1010 deviation_friendly: 35s deviation_raw: 35 deviation_friendly_no_business: 35s deviation_raw_no_business: 35 median_friendly: '17m:3s' median_raw: 1023 median_friendly_no_business: '17m:3s' median_raw_no_business: 1023 consistency_score: 96.58% consistency_score_no_business: 96.58% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 3 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A - name: maggio.com threads: total: 12 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 4 await_agent: 8 closed: 0 have_replies: 0 have_initial_replies: 0 handledRate: rate: 33.33 numerator: 4 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.4 messages_received_per_conversations_avg: 0.5 messages_sent_per_conversations_avg: 0.9 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 6 initial: 0 replies: 1 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 11 initial: 0 replies: 3 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] overallTTR: friendly: '10m:49s' raw: 649 friendly_no_business: '18m:24s' raw_no_business: 1104 deviation_friendly: '10m:36s' deviation_raw: 636 deviation_friendly_no_business: '1m:12s' deviation_raw_no_business: 72 median_friendly: '10m:56s' median_raw: 656 median_friendly_no_business: '21m:33s' median_raw_no_business: 1293 consistency_score: 3.05% consistency_score_no_business: 94.43% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 3 initialTTR: friendly: '21m:32s' raw: 1292 friendly_no_business: '21m:32s' raw_no_business: 1292 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: 0s deviation_raw_no_business: 0 median_friendly: '21m:32s' median_raw: 1292 median_friendly_no_business: '21m:32s' median_raw_no_business: 1292 consistency_score: 100% consistency_score_no_business: 100% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 1 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A - name: ortiz.com threads: total: 12 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 2 await_agent: 9 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 25 numerator: 3 denominator: 12 top_labels: [] messages_per_conversations_avg: 1.8 messages_received_per_conversations_avg: 1 messages_sent_per_conversations_avg: 0.8 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 12 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 9 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 5 dailyStats: [] overallTTR: friendly: '8m:24s' raw: 504 friendly_no_business: '16m:9s' raw_no_business: 969 deviation_friendly: '7m:55s' deviation_raw: 475 deviation_friendly_no_business: '6m:20s' deviation_raw_no_business: 380 median_friendly: '7m:55s' median_raw: 475 median_friendly_no_business: '14m:15s' median_raw_no_business: 855 consistency_score: 0% consistency_score_no_business: 55.57% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 5 initialTTR: friendly: '3h:28m' raw: 12527 friendly_no_business: '3h:28m' raw_no_business: 12527 deviation_friendly: '6m:20s' deviation_raw: 380 deviation_friendly_no_business: '6m:20s' deviation_raw_no_business: 380 median_friendly: '14m:15s' median_raw: 855 median_friendly_no_business: '14m:15s' median_raw_no_business: 855 consistency_score: 55.57% consistency_score_no_business: 55.57% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 5 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '14m:15s' raw: 855 friendly_no_business: '14m:15s' raw_no_business: 855 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: bernhard.com threads: total: 11 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 4 await_agent: 5 closed: 2 have_replies: 0 have_initial_replies: 0 handledRate: rate: 54.55 numerator: 6 denominator: 11 top_labels: [] messages_per_conversations_avg: 2.5 messages_received_per_conversations_avg: 1.3 messages_sent_per_conversations_avg: 1.3 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 14 initial: 0 replies: 7 forward: 0 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 14 initial: 0 replies: 8 forward: 0 follow_up: 0 initial_replies: 5 dailyStats: [] overallTTR: friendly: '40m:26s' raw: 2426 friendly_no_business: '53m:38s' raw_no_business: 3218 deviation_friendly: '7m:17s' deviation_raw: 437 deviation_friendly_no_business: '7m:17s' deviation_raw_no_business: 437 median_friendly: '15m:0s' median_raw: 900 median_friendly_no_business: '15m:0s' median_raw_no_business: 900 consistency_score: 51.52% consistency_score_no_business: 51.52% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 8 initialTTR: friendly: '26m:24s' raw: 1584 friendly_no_business: '26m:24s' raw_no_business: 1584 deviation_friendly: '7m:38s' deviation_raw: 458 deviation_friendly_no_business: '7m:38s' deviation_raw_no_business: 458 median_friendly: '22m:39s' median_raw: 1359 median_friendly_no_business: '22m:39s' median_raw_no_business: 1359 consistency_score: 66.3% consistency_score_no_business: 66.3% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 5 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:19m' raw: 4790 friendly_no_business: '1h:19m' raw_no_business: 4790 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: jacobs.biz threads: total: 11 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 2 await_agent: 7 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 27.27 numerator: 3 denominator: 11 top_labels: [] messages_per_conversations_avg: 2.2 messages_received_per_conversations_avg: 1.1 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 12 initial: 0 replies: 4 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 12 initial: 0 replies: 7 forward: 0 follow_up: 0 initial_replies: 4 dailyStats: [] overallTTR: friendly: '1h:47m' raw: 6421 friendly_no_business: '4h:41m' raw_no_business: 16873 deviation_friendly: '13m:40s' deviation_raw: 820 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '13m:40s' median_raw: 820 median_friendly_no_business: '13m:40s' median_raw_no_business: 820 consistency_score: 0.05% consistency_score_no_business: 12.49% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 7 initialTTR: friendly: '1h:5m' raw: 3915 friendly_no_business: '1h:5m' raw_no_business: 3915 deviation_friendly: '8m:24s' deviation_raw: 504 deviation_friendly_no_business: '8m:24s' deviation_raw_no_business: 504 median_friendly: '13m:40s' median_raw: 820 median_friendly_no_business: '13m:40s' median_raw_no_business: 820 consistency_score: 38.63% consistency_score_no_business: 38.63% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 4 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:10m' raw: 4259 friendly_no_business: '1h:10m' raw_no_business: 4259 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: kohler.info threads: total: 11 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 1 await_agent: 7 closed: 3 have_replies: 0 have_initial_replies: 0 handledRate: rate: 36.36 numerator: 4 denominator: 11 top_labels: [] messages_per_conversations_avg: 2.1 messages_received_per_conversations_avg: 1 messages_sent_per_conversations_avg: 1.1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 11 initial: 0 replies: 4 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 12 initial: 0 replies: 8 forward: 0 follow_up: 0 initial_replies: 6 dailyStats: [] overallTTR: friendly: '1h:9m' raw: 4165 friendly_no_business: '1h:30m' raw_no_business: 5411 deviation_friendly: '20m:37s' deviation_raw: 1237 deviation_friendly_no_business: '15m:55s' deviation_raw_no_business: 955 median_friendly: '18m:19s' median_raw: 1099 median_friendly_no_business: '24m:29s' median_raw_no_business: 1469 consistency_score: 0% consistency_score_no_business: 34.98% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 8 initialTTR: friendly: '1h:58m' raw: 7094 friendly_no_business: '1h:58m' raw_no_business: 7094 deviation_friendly: '15m:29s' deviation_raw: 929 deviation_friendly_no_business: '15m:29s' deviation_raw_no_business: 929 median_friendly: '32m:30s' median_raw: 1950 median_friendly_no_business: '32m:30s' median_raw_no_business: 1950 consistency_score: 52.36% consistency_score_no_business: 52.36% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 6 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '1h:52m' raw: 6735 friendly_no_business: '1h:52m' raw_no_business: 6735 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 - name: lebsack.com threads: total: 11 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 3 await_agent: 7 closed: 1 have_replies: 0 have_initial_replies: 0 handledRate: rate: 36.36 numerator: 4 denominator: 11 top_labels: [] messages_per_conversations_avg: 1.7 messages_received_per_conversations_avg: 0.7 messages_sent_per_conversations_avg: 1 messages: count: 0 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 8 initial: 0 replies: 2 forward: 0 follow_up: 0 initial_replies: 0 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 11 initial: 0 replies: 5 forward: 0 follow_up: 0 initial_replies: 3 dailyStats: [] overallTTR: friendly: '1h:58m' raw: 7132 friendly_no_business: '5h:33m' raw_no_business: 20023 deviation_friendly: 0s deviation_raw: 0 deviation_friendly_no_business: '14m:42s' deviation_raw_no_business: 882 median_friendly: 0s median_raw: 0 median_friendly_no_business: '15m:22s' median_raw_no_business: 922 consistency_score: 100% consistency_score_no_business: 4.39% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 5 initialTTR: friendly: '3h:50m' raw: 13851 friendly_no_business: '9h:10m' raw_no_business: 33051 deviation_friendly: '1h:27m' deviation_raw: 5255 deviation_friendly_no_business: '1h:27m' deviation_raw_no_business: 5255 median_friendly: '1h:33m' median_raw: 5596 median_friendly_no_business: '1h:33m' median_raw_no_business: 5596 consistency_score: 6.09% consistency_score_no_business: 6.09% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 3 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: '2h:56m' raw: 10603 friendly_no_business: '2h:56m' raw_no_business: 10603 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 items: type: object properties: name: type: string example: gmail.com threads: type: object properties: total: type: integer example: 31 internal: type: integer example: 0 inbound: type: integer example: 0 outbound: type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 9 await_agent: type: integer example: 14 closed: type: integer example: 7 have_replies: type: integer example: 0 have_initial_replies: type: integer example: 0 handledRate: type: object properties: { rate: { type: number, example: 51.61 }, numerator: { type: integer, example: 16 }, denominator: { type: integer, example: 31 } } top_labels: type: array example: [] messages_per_conversations_avg: type: integer example: 1 messages_received_per_conversations_avg: type: number example: 0.6 messages_sent_per_conversations_avg: type: number example: 0.4 messages: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: { count: { type: integer, example: 18 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 11 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, initial_replies: { type: integer, example: 3 }, dailyStats: { type: array, example: [] }, avg_wait: { type: string, example: N/A }, avg_wait_raw: { type: string, example: null }, avg_first_wait: { type: string, example: N/A }, avg_first_wait_raw: { type: string, example: null } } sent: type: object properties: { count: { type: integer, example: 13 }, initial: { type: integer, example: 0 }, replies: { type: integer, example: 7 }, forward: { type: integer, example: 0 }, follow_up: { type: integer, example: 0 }, initial_replies: { type: integer, example: 3 }, dailyStats: { type: array, example: [] } } overallTTR: type: object properties: friendly: type: string example: '10m:34s' raw: type: integer example: 634 friendly_no_business: type: string example: '11m:29s' raw_no_business: type: integer example: 689 deviation_friendly: type: string example: '7m:38s' deviation_raw: type: integer example: 458 deviation_friendly_no_business: type: string example: '7m:38s' deviation_raw_no_business: type: integer example: 458 median_friendly: type: string example: '15m:17s' median_raw: type: integer example: 917 median_friendly_no_business: type: string example: '15m:17s' median_raw_no_business: type: integer example: 917 consistency_score: type: string example: 50.05% consistency_score_no_business: type: string example: 50.08% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 7 initialTTR: type: object properties: friendly: type: string example: '12m:8s' raw: type: integer example: 728 friendly_no_business: type: string example: '12m:8s' raw_no_business: type: integer example: 728 deviation_friendly: type: string example: '3m:26s' deviation_raw: type: integer example: 206 deviation_friendly_no_business: type: string example: '3m:26s' deviation_raw_no_business: type: integer example: 206 median_friendly: type: string example: '15m:17s' median_raw: type: integer example: 917 median_friendly_no_business: type: string example: '15m:17s' median_raw_no_business: type: integer example: 917 consistency_score: type: string example: 77.54% consistency_score_no_business: type: string example: 77.54% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 3 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: '1h:47m' raw: type: integer example: 6436 friendly_no_business: type: string example: '4h:35m' raw_no_business: type: integer example: 16508 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/contact?page=1' from: type: integer example: 1 last_page: type: integer example: 30 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/contact?page=30' links: type: array example: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=1' label: '1' page: 1 active: true - url: 'https://portal.timetoreply.com/api/reports/contact?page=2' label: '2' page: 2 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=3' label: '3' page: 3 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=4' label: '4' page: 4 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=5' label: '5' page: 5 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=6' label: '6' page: 6 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=7' label: '7' page: 7 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=8' label: '8' page: 8 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=9' label: '9' page: 9 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=10' label: '10' page: 10 active: false - url: null label: ... active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=29' label: '29' page: 29 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=30' label: '30' page: 30 active: false - url: 'https://portal.timetoreply.com/api/reports/contact?page=2' label: 'Next »' page: 2 active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' page: type: string example: null active: type: boolean example: false next_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/contact?page=2' path: type: string example: 'https://portal.timetoreply.com/api/reports/contact' per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: integer example: 15 total: type: integer example: 443 totals: type: object properties: name: type: string example: null threads.total: type: integer example: 1175 threads.await_customer: type: integer example: 320 threads.await_agent: type: integer example: 565 messages.received.count: type: integer example: 2058 messages.sent.count: type: integer example: 1563 overallTTR.friendly: type: string example: N/A overallTTR.friendly_no_business: type: string example: N/A initialTTR.friendly: type: string example: N/A initialTTR.friendly_no_business: type: string example: N/A overallTTC.friendly: type: string example: N/A overallTTC.friendly_no_business: type: string example: N/A tags: - Reports /api/reports/teams: get: summary: 'Teams - Report' operationId: teamsReport description: 'Teams Report Data' parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: null required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: null - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: null required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: null - in: query name: model description: 'The ID, Name of the team you want statistics for. Use the models endpoint to get a list.' example: null required: false schema: type: string description: 'The ID, Name of the team you want statistics for. Use the models endpoint to get a list.' example: null - in: query name: model_type description: "Model Type of the model being queried. Can only be 'Internal' or 'Team'." example: null required: false schema: type: string description: "Model Type of the model being queried. Can only be 'Internal' or 'Team'." example: null - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: null required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: null - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: null required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: null - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: null required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: null - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: null required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: null - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: null required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: null - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: null required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: null items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: null required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: null - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.' example: null - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.' example: null - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.' example: null - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: null - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: null required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: null - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: null required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: null - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: null required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: null - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: null required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: null - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: null required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: null - in: query name: sort_by description: 'Field Name to sort agents by. Defaults to threads.total.' example: null required: false schema: type: string description: 'Field Name to sort agents by. Defaults to threads.total.' example: null - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null - in: query name: page description: 'For paginated results, which page to get.' example: null required: false schema: type: integer description: 'For paginated results, which page to get.' example: null - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: null required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: null - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: null required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: null responses: 200: description: '' content: application/json: schema: type: object example: stats: threads: total: 652 internal: 62 inbound: 455 outbound: 135 sent_internally: 78 await_customer: 164 await_agent: 315 closed: 95 have_replies: 494 have_replies_from_agents: 444 have_no_replies_from_agents: 208 completionRatio: ratio: 83.3 numerator: 379 denominator: 455 handledRate: rate: 39.72 numerator: 259 denominator: 652 top_labels: '' messages_per_conversations_avg: 3.1 messages_sent_per_conversations_avg: 1.3 messages_received_per_conversations_avg: 1.8 labels: total: 0 list: [] messages: count: 1763 initial: 0 replies: 946 forward: 0 follow_up: 0 received: count: 1144 initial: 497 replies: 483 forward: 50 follow_up: 114 initial_replies: 148 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 860 initial: 184 replies: 584 forward: 84 follow_up: 8 initial_replies: 379 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 overallTTR: friendly: '1h:43m' raw: 6224 friendly_no_business: '5h:41m' raw_no_business: 20513 deviation_friendly: '14m:19s' deviation_raw: 859 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '15m:19s' median_raw: 919 median_friendly_no_business: '22m:12s' median_raw_no_business: 1332 consistency_score: 6.63% consistency_score_no_business: 46.13% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 584 initialTTR: friendly: '1h:33m' raw: 5594 friendly_no_business: '1h:58m' raw_no_business: 7113 deviation_friendly: '11m:10s' deviation_raw: 670 deviation_friendly_no_business: '11m:1s' deviation_raw_no_business: 661 median_friendly: '21m:21s' median_raw: 1281 median_friendly_no_business: '22m:16s' median_raw_no_business: 1336 consistency_score: 47.7% consistency_score_no_business: 50.52% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 379 overallTTF: friendly: '59m:59s' raw: 3599 friendly_no_business: '3h:34m' raw_no_business: 12849 overallTTC: friendly: '4h:24m' raw: 15845 friendly_no_business: '13h:15m' raw_no_business: 47737 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 dailyStats: [] type: stats all_team_stats: current_page: 1 data: - name: 'EU Support Team' threads: total: 639 internal: 62 inbound: 442 outbound: 135 sent_internally: 78 await_customer: 164 await_agent: 302 closed: 95 have_replies: 494 have_initial_replies: null handledRate: rate: 40.53 numerator: 259 denominator: 639 top_labels: - '' messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.7 messages_sent_per_conversations_avg: 1.3 messages: count: 1708 initial: 0 replies: 946 forward: 0 follow_up: 0 received: count: 1083 initial: 444 replies: 477 forward: 50 follow_up: 112 initial_replies: 142 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 860 initial: 184 replies: 584 forward: 84 follow_up: 8 initial_replies: 379 dailyStats: [] overallTTR: friendly: '1h:43m' raw: 6224 friendly_no_business: '5h:41m' raw_no_business: 20513 deviation_friendly: '14m:19s' deviation_raw: 859 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '15m:19s' median_raw: 919 median_friendly_no_business: '22m:12s' median_raw_no_business: 1332 consistency_score: 6.63% consistency_score_no_business: 46.13% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 584 initialTTR: friendly: '1h:33m' raw: 5594 friendly_no_business: '1h:58m' raw_no_business: 7113 deviation_friendly: '11m:10s' deviation_raw: 670 deviation_friendly_no_business: '11m:1s' deviation_raw_no_business: 661 median_friendly: '21m:21s' median_raw: 1281 median_friendly_no_business: '22m:16s' median_raw_no_business: 1336 consistency_score: 47.7% consistency_score_no_business: 50.52% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 379 overallTTF: friendly: '59m:59s' raw: 3599 friendly_no_business: '3h:34m' raw_no_business: 12849 overallTTC: friendly: '4h:24m' raw: 15845 friendly_no_business: '13h:15m' raw_no_business: 47737 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 members: current_page: 1 data: [] first_page_url: '/?page=1' from: null last_page: 1 last_page_url: '/?page=1' links: - url: null label: '« Previous' page: null active: false - url: '/?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false next_page_url: null path: / per_page: 15 prev_page_url: null to: null total: 0 id: 2 - name: 'US Support Team' threads: total: 639 internal: 62 inbound: 442 outbound: 135 sent_internally: 78 await_customer: 164 await_agent: 302 closed: 95 have_replies: 494 have_initial_replies: null handledRate: rate: 40.53 numerator: 259 denominator: 639 top_labels: - '' messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.7 messages_sent_per_conversations_avg: 1.3 messages: count: 1708 initial: 0 replies: 946 forward: 0 follow_up: 0 received: count: 1083 initial: 444 replies: 477 forward: 50 follow_up: 112 initial_replies: 142 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 860 initial: 184 replies: 584 forward: 84 follow_up: 8 initial_replies: 379 dailyStats: [] overallTTR: friendly: '1h:43m' raw: 6224 friendly_no_business: '5h:41m' raw_no_business: 20513 deviation_friendly: '14m:19s' deviation_raw: 859 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '15m:19s' median_raw: 919 median_friendly_no_business: '22m:12s' median_raw_no_business: 1332 consistency_score: 6.63% consistency_score_no_business: 46.13% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 584 initialTTR: friendly: '1h:33m' raw: 5594 friendly_no_business: '1h:58m' raw_no_business: 7113 deviation_friendly: '11m:10s' deviation_raw: 670 deviation_friendly_no_business: '11m:1s' deviation_raw_no_business: 661 median_friendly: '21m:21s' median_raw: 1281 median_friendly_no_business: '22m:16s' median_raw_no_business: 1336 consistency_score: 47.7% consistency_score_no_business: 50.52% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 379 overallTTF: friendly: '59m:59s' raw: 3599 friendly_no_business: '3h:34m' raw_no_business: 12849 overallTTC: friendly: '4h:24m' raw: 15845 friendly_no_business: '13h:15m' raw_no_business: 47737 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 members: current_page: 1 data: [] first_page_url: '/?page=1' from: null last_page: 1 last_page_url: '/?page=1' links: - url: null label: '« Previous' page: null active: false - url: '/?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false next_page_url: null path: / per_page: 15 prev_page_url: null to: null total: 0 id: 1 first_page_url: 'https://portal.timetoreply.com/api/reports/teams?page=1' from: 1 last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/reports/teams?page=1' links: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/teams?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false next_page_url: null path: 'https://portal.timetoreply.com/api/reports/teams' per_page: 15 prev_page_url: null to: 2 total: 2 properties: stats: type: object properties: threads: type: object properties: total: type: integer example: 652 internal: type: integer example: 62 inbound: type: integer example: 455 outbound: type: integer example: 135 sent_internally: type: integer example: 78 await_customer: type: integer example: 164 await_agent: type: integer example: 315 closed: type: integer example: 95 have_replies: type: integer example: 494 have_replies_from_agents: type: integer example: 444 have_no_replies_from_agents: type: integer example: 208 completionRatio: type: object properties: ratio: type: number example: 83.3 numerator: type: integer example: 379 denominator: type: integer example: 455 handledRate: type: object properties: rate: type: number example: 39.72 numerator: type: integer example: 259 denominator: type: integer example: 652 top_labels: type: string example: '' messages_per_conversations_avg: type: number example: 3.1 messages_sent_per_conversations_avg: type: number example: 1.3 messages_received_per_conversations_avg: type: number example: 1.8 labels: type: object properties: total: type: integer example: 0 list: type: array example: [] messages: type: object properties: count: type: integer example: 1763 initial: type: integer example: 0 replies: type: integer example: 946 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 1144 initial: type: integer example: 497 replies: type: integer example: 483 forward: type: integer example: 50 follow_up: type: integer example: 114 initial_replies: type: integer example: 148 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 860 initial: type: integer example: 184 replies: type: integer example: 584 forward: type: integer example: 84 follow_up: type: integer example: 8 initial_replies: type: integer example: 379 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 overallTTR: type: object properties: friendly: type: string example: '1h:43m' raw: type: integer example: 6224 friendly_no_business: type: string example: '5h:41m' raw_no_business: type: integer example: 20513 deviation_friendly: type: string example: '14m:19s' deviation_raw: type: integer example: 859 deviation_friendly_no_business: type: string example: '11m:58s' deviation_raw_no_business: type: integer example: 718 median_friendly: type: string example: '15m:19s' median_raw: type: integer example: 919 median_friendly_no_business: type: string example: '22m:12s' median_raw_no_business: type: integer example: 1332 consistency_score: type: string example: 6.63% consistency_score_no_business: type: string example: 46.13% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 584 initialTTR: type: object properties: friendly: type: string example: '1h:33m' raw: type: integer example: 5594 friendly_no_business: type: string example: '1h:58m' raw_no_business: type: integer example: 7113 deviation_friendly: type: string example: '11m:10s' deviation_raw: type: integer example: 670 deviation_friendly_no_business: type: string example: '11m:1s' deviation_raw_no_business: type: integer example: 661 median_friendly: type: string example: '21m:21s' median_raw: type: integer example: 1281 median_friendly_no_business: type: string example: '22m:16s' median_raw_no_business: type: integer example: 1336 consistency_score: type: string example: 47.7% consistency_score_no_business: type: string example: 50.52% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 379 overallTTF: type: object properties: friendly: type: string example: '59m:59s' raw: type: integer example: 3599 friendly_no_business: type: string example: '3h:34m' raw_no_business: type: integer example: 12849 overallTTC: type: object properties: friendly: type: string example: '4h:24m' raw: type: integer example: 15845 friendly_no_business: type: string example: '13h:15m' raw_no_business: type: integer example: 47737 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 dailyStats: type: array example: [] type: type: string example: stats all_team_stats: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: 'EU Support Team' threads: total: 639 internal: 62 inbound: 442 outbound: 135 sent_internally: 78 await_customer: 164 await_agent: 302 closed: 95 have_replies: 494 have_initial_replies: null handledRate: rate: 40.53 numerator: 259 denominator: 639 top_labels: - '' messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.7 messages_sent_per_conversations_avg: 1.3 messages: count: 1708 initial: 0 replies: 946 forward: 0 follow_up: 0 received: count: 1083 initial: 444 replies: 477 forward: 50 follow_up: 112 initial_replies: 142 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 860 initial: 184 replies: 584 forward: 84 follow_up: 8 initial_replies: 379 dailyStats: [] overallTTR: friendly: '1h:43m' raw: 6224 friendly_no_business: '5h:41m' raw_no_business: 20513 deviation_friendly: '14m:19s' deviation_raw: 859 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '15m:19s' median_raw: 919 median_friendly_no_business: '22m:12s' median_raw_no_business: 1332 consistency_score: 6.63% consistency_score_no_business: 46.13% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 584 initialTTR: friendly: '1h:33m' raw: 5594 friendly_no_business: '1h:58m' raw_no_business: 7113 deviation_friendly: '11m:10s' deviation_raw: 670 deviation_friendly_no_business: '11m:1s' deviation_raw_no_business: 661 median_friendly: '21m:21s' median_raw: 1281 median_friendly_no_business: '22m:16s' median_raw_no_business: 1336 consistency_score: 47.7% consistency_score_no_business: 50.52% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 379 overallTTF: friendly: '59m:59s' raw: 3599 friendly_no_business: '3h:34m' raw_no_business: 12849 overallTTC: friendly: '4h:24m' raw: 15845 friendly_no_business: '13h:15m' raw_no_business: 47737 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 members: current_page: 1 data: [] first_page_url: '/?page=1' from: null last_page: 1 last_page_url: '/?page=1' links: - url: null label: '« Previous' page: null active: false - url: '/?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false next_page_url: null path: / per_page: 15 prev_page_url: null to: null total: 0 id: 2 - name: 'US Support Team' threads: total: 639 internal: 62 inbound: 442 outbound: 135 sent_internally: 78 await_customer: 164 await_agent: 302 closed: 95 have_replies: 494 have_initial_replies: null handledRate: rate: 40.53 numerator: 259 denominator: 639 top_labels: - '' messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 1.7 messages_sent_per_conversations_avg: 1.3 messages: count: 1708 initial: 0 replies: 946 forward: 0 follow_up: 0 received: count: 1083 initial: 444 replies: 477 forward: 50 follow_up: 112 initial_replies: 142 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 860 initial: 184 replies: 584 forward: 84 follow_up: 8 initial_replies: 379 dailyStats: [] overallTTR: friendly: '1h:43m' raw: 6224 friendly_no_business: '5h:41m' raw_no_business: 20513 deviation_friendly: '14m:19s' deviation_raw: 859 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '15m:19s' median_raw: 919 median_friendly_no_business: '22m:12s' median_raw_no_business: 1332 consistency_score: 6.63% consistency_score_no_business: 46.13% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 584 initialTTR: friendly: '1h:33m' raw: 5594 friendly_no_business: '1h:58m' raw_no_business: 7113 deviation_friendly: '11m:10s' deviation_raw: 670 deviation_friendly_no_business: '11m:1s' deviation_raw_no_business: 661 median_friendly: '21m:21s' median_raw: 1281 median_friendly_no_business: '22m:16s' median_raw_no_business: 1336 consistency_score: 47.7% consistency_score_no_business: 50.52% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 379 overallTTF: friendly: '59m:59s' raw: 3599 friendly_no_business: '3h:34m' raw_no_business: 12849 overallTTC: friendly: '4h:24m' raw: 15845 friendly_no_business: '13h:15m' raw_no_business: 47737 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 members: current_page: 1 data: [] first_page_url: '/?page=1' from: null last_page: 1 last_page_url: '/?page=1' links: - url: null label: '« Previous' page: null active: false - url: '/?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false next_page_url: null path: / per_page: 15 prev_page_url: null to: null total: 0 id: 1 items: type: object properties: name: type: string example: 'EU Support Team' threads: type: object properties: total: type: integer example: 639 internal: type: integer example: 62 inbound: type: integer example: 442 outbound: type: integer example: 135 sent_internally: type: integer example: 78 await_customer: type: integer example: 164 await_agent: type: integer example: 302 closed: type: integer example: 95 have_replies: type: integer example: 494 have_initial_replies: type: string example: null handledRate: type: object properties: rate: type: number example: 40.53 numerator: type: integer example: 259 denominator: type: integer example: 639 top_labels: type: array example: - '' items: type: string messages_per_conversations_avg: type: integer example: 3 messages_received_per_conversations_avg: type: number example: 1.7 messages_sent_per_conversations_avg: type: number example: 1.3 messages: type: object properties: count: type: integer example: 1708 initial: type: integer example: 0 replies: type: integer example: 946 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 1083 initial: type: integer example: 444 replies: type: integer example: 477 forward: type: integer example: 50 follow_up: type: integer example: 112 initial_replies: type: integer example: 142 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 860 initial: type: integer example: 184 replies: type: integer example: 584 forward: type: integer example: 84 follow_up: type: integer example: 8 initial_replies: type: integer example: 379 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '1h:43m' raw: type: integer example: 6224 friendly_no_business: type: string example: '5h:41m' raw_no_business: type: integer example: 20513 deviation_friendly: type: string example: '14m:19s' deviation_raw: type: integer example: 859 deviation_friendly_no_business: type: string example: '11m:58s' deviation_raw_no_business: type: integer example: 718 median_friendly: type: string example: '15m:19s' median_raw: type: integer example: 919 median_friendly_no_business: type: string example: '22m:12s' median_raw_no_business: type: integer example: 1332 consistency_score: type: string example: 6.63% consistency_score_no_business: type: string example: 46.13% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 584 initialTTR: type: object properties: friendly: type: string example: '1h:33m' raw: type: integer example: 5594 friendly_no_business: type: string example: '1h:58m' raw_no_business: type: integer example: 7113 deviation_friendly: type: string example: '11m:10s' deviation_raw: type: integer example: 670 deviation_friendly_no_business: type: string example: '11m:1s' deviation_raw_no_business: type: integer example: 661 median_friendly: type: string example: '21m:21s' median_raw: type: integer example: 1281 median_friendly_no_business: type: string example: '22m:16s' median_raw_no_business: type: integer example: 1336 consistency_score: type: string example: 47.7% consistency_score_no_business: type: string example: 50.52% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 379 overallTTF: type: object properties: friendly: type: string example: '59m:59s' raw: type: integer example: 3599 friendly_no_business: type: string example: '3h:34m' raw_no_business: type: integer example: 12849 overallTTC: type: object properties: friendly: type: string example: '4h:24m' raw: type: integer example: 15845 friendly_no_business: type: string example: '13h:15m' raw_no_business: type: integer example: 47737 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 members: type: object properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: '/?page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: '/?page=1' links: type: array example: - url: null label: '« Previous' page: null active: false - url: '/?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false items: type: object properties: url: { type: string, example: null } label: { type: string, example: '« Previous' } page: { type: string, example: null } active: { type: boolean, example: false } next_page_url: type: string example: null path: type: string example: / per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 id: type: integer example: 2 first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/teams?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/teams?page=1' links: type: array example: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/teams?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' page: type: string example: null active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/reports/teams' per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 2 tags: - Reports /api/reports/group-mailboxes: get: summary: 'Group Mailboxes - Report' operationId: groupMailboxesReport description: 'Group Mailboxes Report Data' parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: null required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: null - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: null required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: null - in: query name: model description: 'The ID or Name of the group mailbox you want statistics for. Use the models endpoint to get a list.' example: null required: false schema: type: string description: 'The ID or Name of the group mailbox you want statistics for. Use the models endpoint to get a list.' example: null - in: query name: model_type description: "Model Type of the model being queried. Can only be 'Internal' or 'Group Mailbox'." example: null required: false schema: type: string description: "Model Type of the model being queried. Can only be 'Internal' or 'Group Mailbox'." example: null - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: null required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: null - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: null required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: null - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: null required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: null - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: null required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: null - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: null required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: null - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: null required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: null items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: null required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: null - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.' example: null - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.' example: null - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.' example: null - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: null - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: null required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: null - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: null required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: null - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: null required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: null - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: null required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: null - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: null required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: null - in: query name: sort_by description: 'Field Name to sort agents by. Defaults to threads.total.' example: null required: false schema: type: string description: 'Field Name to sort agents by. Defaults to threads.total.' example: null - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null - in: query name: page description: 'For paginated results, which page to get.' example: null required: false schema: type: integer description: 'For paginated results, which page to get.' example: null - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: null required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: null - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: null required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: null responses: 200: description: '' content: application/json: schema: type: object example: stats: threads: total: 54 internal: 0 inbound: 54 outbound: 0 sent_internally: 5 await_customer: 7 await_agent: 37 closed: 5 have_replies: 40 have_replies_from_agents: 40 have_no_replies_from_agents: 14 completionRatio: ratio: 68.52 numerator: 37 denominator: 54 handledRate: rate: 22.22 numerator: 12 denominator: 54 top_labels: '' messages_per_conversations_avg: 2.8 messages_sent_per_conversations_avg: 1 messages_received_per_conversations_avg: 1.8 labels: total: 0 list: [] messages: count: 132 initial: 53 replies: 69 forward: 8 follow_up: 2 received: count: 96 initial: 53 replies: 33 forward: 8 follow_up: 2 initial_replies: 6 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 53 initial: 0 replies: 45 forward: 8 follow_up: 0 initial_replies: 37 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 overallTTR: friendly: '1h:15m' raw: 4528 friendly_no_business: '4h:17m' raw_no_business: 15440 deviation_friendly: '9m:43s' deviation_raw: 583 deviation_friendly_no_business: '8m:24s' deviation_raw_no_business: 504 median_friendly: '16m:4s' median_raw: 964 median_friendly_no_business: '17m:35s' median_raw_no_business: 1055 consistency_score: 39.55% consistency_score_no_business: 52.23% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 45 initialTTR: friendly: '1h:25m' raw: 5108 friendly_no_business: '1h:25m' raw_no_business: 5108 deviation_friendly: '8m:57s' deviation_raw: 537 deviation_friendly_no_business: '8m:57s' deviation_raw_no_business: 537 median_friendly: '16m:22s' median_raw: 982 median_friendly_no_business: '16m:22s' median_raw_no_business: 982 consistency_score: 45.39% consistency_score_no_business: 45.39% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 37 overallTTF: friendly: '29m:10s' raw: 1750 friendly_no_business: '1h:3m' raw_no_business: 3817 overallTTC: friendly: '2h:32m' raw: 9121 friendly_no_business: '3h:6m' raw_no_business: 11187 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 dailyStats: [] type: stats all_group_mailbox_stats: current_page: 1 data: - name: 'EU Support' threads: total: 42 internal: 0 inbound: 42 outbound: 0 sent_internally: 2 await_customer: 7 await_agent: 29 closed: 4 have_replies: 32 have_initial_replies: null handledRate: rate: 26.19 numerator: 11 denominator: 42 top_labels: - '' messages_per_conversations_avg: 2.7 messages_received_per_conversations_avg: 1.7 messages_sent_per_conversations_avg: 1 messages: count: 101 initial: 41 replies: 53 forward: 5 follow_up: 2 received: count: 72 initial: 41 replies: 24 forward: 5 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 41 initial: 0 replies: 36 forward: 5 follow_up: 0 initial_replies: 30 dailyStats: [] overallTTR: friendly: '1h:27m' raw: 5258 friendly_no_business: '5h:13m' raw_no_business: 18802 deviation_friendly: '9m:16s' deviation_raw: 556 deviation_friendly_no_business: '9m:53s' deviation_raw_no_business: 593 median_friendly: '16m:4s' median_raw: 964 median_friendly_no_business: '16m:45s' median_raw_no_business: 1005 consistency_score: 42.35% consistency_score_no_business: 41.02% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 36 initialTTR: friendly: '1h:37m' raw: 5855 friendly_no_business: '1h:37m' raw_no_business: 5855 deviation_friendly: '9m:9s' deviation_raw: 549 deviation_friendly_no_business: '9m:9s' deviation_raw_no_business: 549 median_friendly: '16m:4s' median_raw: 964 median_friendly_no_business: '16m:4s' median_raw_no_business: 964 consistency_score: 43.08% consistency_score_no_business: 43.08% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 30 overallTTF: friendly: '38m:4s' raw: 2284 friendly_no_business: '1h:11m' raw_no_business: 4262 overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 members: current_page: 1 data: [] first_page_url: '/?page=1' from: null last_page: 1 last_page_url: '/?page=1' links: - url: null label: '« Previous' page: null active: false - url: '/?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false next_page_url: null path: / per_page: 15 prev_page_url: null to: null total: 0 id: 2 - name: 'US Support' threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 3 await_customer: 0 await_agent: 8 closed: 1 have_replies: 8 have_initial_replies: null handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: - '' messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 2 messages_sent_per_conversations_avg: 1 messages: count: 31 initial: 12 replies: 16 forward: 3 follow_up: 0 received: count: 24 initial: 12 replies: 9 forward: 3 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 12 initial: 0 replies: 9 forward: 3 follow_up: 0 initial_replies: 7 dailyStats: [] overallTTR: friendly: '26m:46s' raw: 1606 friendly_no_business: '33m:11s' raw_no_business: 1991 deviation_friendly: '8m:14s' deviation_raw: 494 deviation_friendly_no_business: '7m:53s' deviation_raw_no_business: 473 median_friendly: '9m:20s' median_raw: 560 median_friendly_no_business: '17m:35s' median_raw_no_business: 1055 consistency_score: 11.85% consistency_score_no_business: 55.16% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 9 initialTTR: friendly: '37m:4s' raw: 2224 friendly_no_business: '37m:4s' raw_no_business: 2224 deviation_friendly: '7m:53s' deviation_raw: 473 deviation_friendly_no_business: '7m:53s' deviation_raw_no_business: 473 median_friendly: '17m:35s' median_raw: 1055 median_friendly_no_business: '17m:35s' median_raw_no_business: 1055 consistency_score: 55.16% consistency_score_no_business: 55.16% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 7 overallTTF: friendly: '14m:21s' raw: 861 friendly_no_business: '51m:15s' raw_no_business: 3075 overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 members: current_page: 1 data: [] first_page_url: '/?page=1' from: null last_page: 1 last_page_url: '/?page=1' links: - url: null label: '« Previous' page: null active: false - url: '/?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false next_page_url: null path: / per_page: 15 prev_page_url: null to: null total: 0 id: 1 first_page_url: 'https://portal.timetoreply.com/api/reports/group-mailboxes?page=1' from: 1 last_page: 1 last_page_url: 'https://portal.timetoreply.com/api/reports/group-mailboxes?page=1' links: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/group-mailboxes?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false next_page_url: null path: 'https://portal.timetoreply.com/api/reports/group-mailboxes' per_page: 15 prev_page_url: null to: 2 total: 2 properties: stats: type: object properties: threads: type: object properties: total: type: integer example: 54 internal: type: integer example: 0 inbound: type: integer example: 54 outbound: type: integer example: 0 sent_internally: type: integer example: 5 await_customer: type: integer example: 7 await_agent: type: integer example: 37 closed: type: integer example: 5 have_replies: type: integer example: 40 have_replies_from_agents: type: integer example: 40 have_no_replies_from_agents: type: integer example: 14 completionRatio: type: object properties: ratio: type: number example: 68.52 numerator: type: integer example: 37 denominator: type: integer example: 54 handledRate: type: object properties: rate: type: number example: 22.22 numerator: type: integer example: 12 denominator: type: integer example: 54 top_labels: type: string example: '' messages_per_conversations_avg: type: number example: 2.8 messages_sent_per_conversations_avg: type: integer example: 1 messages_received_per_conversations_avg: type: number example: 1.8 labels: type: object properties: total: type: integer example: 0 list: type: array example: [] messages: type: object properties: count: type: integer example: 132 initial: type: integer example: 53 replies: type: integer example: 69 forward: type: integer example: 8 follow_up: type: integer example: 2 received: type: object properties: count: type: integer example: 96 initial: type: integer example: 53 replies: type: integer example: 33 forward: type: integer example: 8 follow_up: type: integer example: 2 initial_replies: type: integer example: 6 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 53 initial: type: integer example: 0 replies: type: integer example: 45 forward: type: integer example: 8 follow_up: type: integer example: 0 initial_replies: type: integer example: 37 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 overallTTR: type: object properties: friendly: type: string example: '1h:15m' raw: type: integer example: 4528 friendly_no_business: type: string example: '4h:17m' raw_no_business: type: integer example: 15440 deviation_friendly: type: string example: '9m:43s' deviation_raw: type: integer example: 583 deviation_friendly_no_business: type: string example: '8m:24s' deviation_raw_no_business: type: integer example: 504 median_friendly: type: string example: '16m:4s' median_raw: type: integer example: 964 median_friendly_no_business: type: string example: '17m:35s' median_raw_no_business: type: integer example: 1055 consistency_score: type: string example: 39.55% consistency_score_no_business: type: string example: 52.23% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 45 initialTTR: type: object properties: friendly: type: string example: '1h:25m' raw: type: integer example: 5108 friendly_no_business: type: string example: '1h:25m' raw_no_business: type: integer example: 5108 deviation_friendly: type: string example: '8m:57s' deviation_raw: type: integer example: 537 deviation_friendly_no_business: type: string example: '8m:57s' deviation_raw_no_business: type: integer example: 537 median_friendly: type: string example: '16m:22s' median_raw: type: integer example: 982 median_friendly_no_business: type: string example: '16m:22s' median_raw_no_business: type: integer example: 982 consistency_score: type: string example: 45.39% consistency_score_no_business: type: string example: 45.39% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 37 overallTTF: type: object properties: friendly: type: string example: '29m:10s' raw: type: integer example: 1750 friendly_no_business: type: string example: '1h:3m' raw_no_business: type: integer example: 3817 overallTTC: type: object properties: friendly: type: string example: '2h:32m' raw: type: integer example: 9121 friendly_no_business: type: string example: '3h:6m' raw_no_business: type: integer example: 11187 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 dailyStats: type: array example: [] type: type: string example: stats all_group_mailbox_stats: type: object properties: current_page: type: integer example: 1 data: type: array example: - name: 'EU Support' threads: total: 42 internal: 0 inbound: 42 outbound: 0 sent_internally: 2 await_customer: 7 await_agent: 29 closed: 4 have_replies: 32 have_initial_replies: null handledRate: rate: 26.19 numerator: 11 denominator: 42 top_labels: - '' messages_per_conversations_avg: 2.7 messages_received_per_conversations_avg: 1.7 messages_sent_per_conversations_avg: 1 messages: count: 101 initial: 41 replies: 53 forward: 5 follow_up: 2 received: count: 72 initial: 41 replies: 24 forward: 5 follow_up: 2 initial_replies: 5 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 41 initial: 0 replies: 36 forward: 5 follow_up: 0 initial_replies: 30 dailyStats: [] overallTTR: friendly: '1h:27m' raw: 5258 friendly_no_business: '5h:13m' raw_no_business: 18802 deviation_friendly: '9m:16s' deviation_raw: 556 deviation_friendly_no_business: '9m:53s' deviation_raw_no_business: 593 median_friendly: '16m:4s' median_raw: 964 median_friendly_no_business: '16m:45s' median_raw_no_business: 1005 consistency_score: 42.35% consistency_score_no_business: 41.02% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 36 initialTTR: friendly: '1h:37m' raw: 5855 friendly_no_business: '1h:37m' raw_no_business: 5855 deviation_friendly: '9m:9s' deviation_raw: 549 deviation_friendly_no_business: '9m:9s' deviation_raw_no_business: 549 median_friendly: '16m:4s' median_raw: 964 median_friendly_no_business: '16m:4s' median_raw_no_business: 964 consistency_score: 43.08% consistency_score_no_business: 43.08% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 30 overallTTF: friendly: '38m:4s' raw: 2284 friendly_no_business: '1h:11m' raw_no_business: 4262 overallTTC: friendly: '2h:57m' raw: 10631 friendly_no_business: '3h:40m' raw_no_business: 13213 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 members: current_page: 1 data: [] first_page_url: '/?page=1' from: null last_page: 1 last_page_url: '/?page=1' links: - url: null label: '« Previous' page: null active: false - url: '/?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false next_page_url: null path: / per_page: 15 prev_page_url: null to: null total: 0 id: 2 - name: 'US Support' threads: total: 12 internal: 0 inbound: 12 outbound: 0 sent_internally: 3 await_customer: 0 await_agent: 8 closed: 1 have_replies: 8 have_initial_replies: null handledRate: rate: 8.33 numerator: 1 denominator: 12 top_labels: - '' messages_per_conversations_avg: 3 messages_received_per_conversations_avg: 2 messages_sent_per_conversations_avg: 1 messages: count: 31 initial: 12 replies: 16 forward: 3 follow_up: 0 received: count: 24 initial: 12 replies: 9 forward: 3 follow_up: 0 initial_replies: 1 dailyStats: [] avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 12 initial: 0 replies: 9 forward: 3 follow_up: 0 initial_replies: 7 dailyStats: [] overallTTR: friendly: '26m:46s' raw: 1606 friendly_no_business: '33m:11s' raw_no_business: 1991 deviation_friendly: '8m:14s' deviation_raw: 494 deviation_friendly_no_business: '7m:53s' deviation_raw_no_business: 473 median_friendly: '9m:20s' median_raw: 560 median_friendly_no_business: '17m:35s' median_raw_no_business: 1055 consistency_score: 11.85% consistency_score_no_business: 55.16% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 9 initialTTR: friendly: '37m:4s' raw: 2224 friendly_no_business: '37m:4s' raw_no_business: 2224 deviation_friendly: '7m:53s' deviation_raw: 473 deviation_friendly_no_business: '7m:53s' deviation_raw_no_business: 473 median_friendly: '17m:35s' median_raw: 1055 median_friendly_no_business: '17m:35s' median_raw_no_business: 1055 consistency_score: 55.16% consistency_score_no_business: 55.16% percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 7 overallTTF: friendly: '14m:21s' raw: 861 friendly_no_business: '51m:15s' raw_no_business: 3075 overallTTC: friendly: '51m:21s' raw: 3081 friendly_no_business: '51m:21s' raw_no_business: 3081 percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: 0 sla_breach: 0 sla_breach_percentage_friendly: 0 members: current_page: 1 data: [] first_page_url: '/?page=1' from: null last_page: 1 last_page_url: '/?page=1' links: - url: null label: '« Previous' page: null active: false - url: '/?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false next_page_url: null path: / per_page: 15 prev_page_url: null to: null total: 0 id: 1 items: type: object properties: name: type: string example: 'EU Support' threads: type: object properties: total: type: integer example: 42 internal: type: integer example: 0 inbound: type: integer example: 42 outbound: type: integer example: 0 sent_internally: type: integer example: 2 await_customer: type: integer example: 7 await_agent: type: integer example: 29 closed: type: integer example: 4 have_replies: type: integer example: 32 have_initial_replies: type: string example: null handledRate: type: object properties: rate: type: number example: 26.19 numerator: type: integer example: 11 denominator: type: integer example: 42 top_labels: type: array example: - '' items: type: string messages_per_conversations_avg: type: number example: 2.7 messages_received_per_conversations_avg: type: number example: 1.7 messages_sent_per_conversations_avg: type: integer example: 1 messages: type: object properties: count: type: integer example: 101 initial: type: integer example: 41 replies: type: integer example: 53 forward: type: integer example: 5 follow_up: type: integer example: 2 received: type: object properties: count: type: integer example: 72 initial: type: integer example: 41 replies: type: integer example: 24 forward: type: integer example: 5 follow_up: type: integer example: 2 initial_replies: type: integer example: 5 dailyStats: type: array example: [] avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 41 initial: type: integer example: 0 replies: type: integer example: 36 forward: type: integer example: 5 follow_up: type: integer example: 0 initial_replies: type: integer example: 30 dailyStats: type: array example: [] overallTTR: type: object properties: friendly: type: string example: '1h:27m' raw: type: integer example: 5258 friendly_no_business: type: string example: '5h:13m' raw_no_business: type: integer example: 18802 deviation_friendly: type: string example: '9m:16s' deviation_raw: type: integer example: 556 deviation_friendly_no_business: type: string example: '9m:53s' deviation_raw_no_business: type: integer example: 593 median_friendly: type: string example: '16m:4s' median_raw: type: integer example: 964 median_friendly_no_business: type: string example: '16m:45s' median_raw_no_business: type: integer example: 1005 consistency_score: type: string example: 42.35% consistency_score_no_business: type: string example: 41.02% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 36 initialTTR: type: object properties: friendly: type: string example: '1h:37m' raw: type: integer example: 5855 friendly_no_business: type: string example: '1h:37m' raw_no_business: type: integer example: 5855 deviation_friendly: type: string example: '9m:9s' deviation_raw: type: integer example: 549 deviation_friendly_no_business: type: string example: '9m:9s' deviation_raw_no_business: type: integer example: 549 median_friendly: type: string example: '16m:4s' median_raw: type: integer example: 964 median_friendly_no_business: type: string example: '16m:4s' median_raw_no_business: type: integer example: 964 consistency_score: type: string example: 43.08% consistency_score_no_business: type: string example: 43.08% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 30 overallTTF: type: object properties: friendly: type: string example: '38m:4s' raw: type: integer example: 2284 friendly_no_business: type: string example: '1h:11m' raw_no_business: type: integer example: 4262 overallTTC: type: object properties: friendly: type: string example: '2h:57m' raw: type: integer example: 10631 friendly_no_business: type: string example: '3h:40m' raw_no_business: type: integer example: 13213 percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: integer example: 0 sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: integer example: 0 members: type: object properties: current_page: type: integer example: 1 data: type: array example: [] first_page_url: type: string example: '/?page=1' from: type: string example: null last_page: type: integer example: 1 last_page_url: type: string example: '/?page=1' links: type: array example: - url: null label: '« Previous' page: null active: false - url: '/?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false items: type: object properties: url: { type: string, example: null } label: { type: string, example: '« Previous' } page: { type: string, example: null } active: { type: boolean, example: false } next_page_url: type: string example: null path: type: string example: / per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: string example: null total: type: integer example: 0 id: type: integer example: 2 first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/group-mailboxes?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/group-mailboxes?page=1' links: type: array example: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/group-mailboxes?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' page: type: string example: null active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/reports/group-mailboxes' per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 2 tags: - Reports /api/reports/alerts: get: summary: 'Alerts - Report' operationId: alertsReport description: 'Alerts Report Data' parameters: - in: query name: days description: 'The number of days to go back in time.' example: null required: false schema: type: integer description: 'The number of days to go back in time.' example: null - in: query name: team description: 'The ID of the team to filter by.' example: null required: false schema: type: integer description: 'The ID of the team to filter by.' example: null - in: query name: agent description: 'The ID of the mailbox to filter by.' example: null required: false schema: type: integer description: 'The ID of the mailbox to filter by.' example: null - in: query name: page_live description: 'The page number for the live messages.' example: null required: false schema: type: integer description: 'The page number for the live messages.' example: null - in: query name: per_page_live description: 'The number of live messages per page.' example: null required: false schema: type: integer description: 'The number of live messages per page.' example: null - in: query name: page_handled description: 'The page number for the handled messages.' example: null required: false schema: type: integer description: 'The page number for the handled messages.' example: null - in: query name: per_page_handled description: 'The number of handled messages per page.' example: null required: false schema: type: integer description: 'The number of handled messages per page.' example: null - in: query name: sort description: 'The sort order for the messages.' example: null required: false schema: type: string description: 'The sort order for the messages.' example: null responses: 200: description: '' content: application/json: schema: type: object example: liveMessages: current_page: 1 data: - internet_message_id: 1743362734kvz8i82HTU@eKybIfFuKxQ92C4AqXagKCl5n.aOJz date_time: 'Nov 28th 2025 12:08:20' subject: 'transform e-business web-readiness' references: null replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - stamm.com - timetoreply.com email_domains_from: - stamm.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - stamm.com email_domains_received: - timetoreply.com email_usernames: - elyssa46@stamm.com - g.waelchi@timetoreply.com email_usernames_from: - elyssa46@stamm.com email_usernames_to: - g.waelchi@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - elyssa46@stamm.com email_usernames_received: - g.waelchi@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: - STARRED thread_id: 270 is_manually_excluded_from_sla_breach: true matched_alerts: '1': 'Test View (2h)' alerted_recipients: - g.waelchi@timetoreply.com - internet_message_id: 1761277589suPBJd9WDI@CGKxX2qVoLcd94n1pGGqkC8sP.Driz date_time: 'Nov 28th 2025 11:54:56' subject: 'RE: streamline granular webservices' references: - 17135228517cLYKeh4Cz@mTQgshphjGwGOSxFn0qnoW9FE.CCan - 1705820051OGyZGbZOoW@9t7Ndu8dt9DJTMEc7zxZzGksm.dtJu - 1713089234OlEvDSfkeT@mxP1Rea9UxdBSMZa5YsY8SUCp.u59T - 1710213642N3aRiauOmZ@7UH06n19m31Qc4zK50mTk8hYO.Dcux replytime: 46496 classification: reply-all raw_replytime: 151188 friendly_reply_time: '12h:54m:56s' friendly_raw_reply_time: '41h:59m:48s' email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - timetoreply.com email_usernames: - c.armstrong@timetoreply.com - h.wilkinson@timetoreply.com - c.rosenbaum@timetoreply.com - r.kutch@timetoreply.com email_usernames_from: - c.armstrong@timetoreply.com email_usernames_to: - h.wilkinson@timetoreply.com - c.rosenbaum@timetoreply.com email_usernames_cc: - r.kutch@timetoreply.com email_usernames_reply_to: [] email_usernames_senders: - c.armstrong@timetoreply.com email_usernames_received: - h.wilkinson@timetoreply.com - c.rosenbaum@timetoreply.com - r.kutch@timetoreply.com is_initial_reply: false is_newest_message: true message_type: internal labels: - 'Books, Electronics & Clothing' thread_id: 16 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alerted_recipients: - h.wilkinson@timetoreply.com - c.rosenbaum@timetoreply.com - r.kutch@timetoreply.com - internet_message_id: 1712858056wDXrNxSHkR@tEoEdgvHV6lZvkcp0QwvuS6Cm.tVKT date_time: 'Nov 28th 2025 11:51:58' subject: 'RE: transform killer models' references: - 1725672281xe6E4KWkD3@05K1ECHAlxWSwDr9dUmg1Izpd.ffE3 - 1749942126BPRhLPwSOp@aTaNxawzCoBLnUw239Q2SaCkH.Ba0w replytime: 241 classification: reply raw_replytime: 241 friendly_reply_time: '04m:01s' friendly_raw_reply_time: '04m:01s' email_domains: - yundt.com - timetoreply.com email_domains_from: - yundt.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - yundt.com email_domains_received: - timetoreply.com email_usernames: - jarret26@yundt.com - h.wilkinson@timetoreply.com email_usernames_from: - jarret26@yundt.com email_usernames_to: - h.wilkinson@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - jarret26@yundt.com email_usernames_received: - h.wilkinson@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: - CATEGORY_PERSONAL - UNREAD thread_id: 43 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alerted_recipients: - h.wilkinson@timetoreply.com - internet_message_id: 1723001042uYNrlX6t1V@rfefBxkB8uXhIjxwQWgIprFHx.Biee date_time: 'Nov 28th 2025 11:32:30' subject: 'Web Enquiry Form: streamline revolutionary channels' references: null replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - hermann.com - timetoreply.com email_domains_from: - hermann.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - hermann.com email_domains_received: - timetoreply.com email_usernames: - finn82@hermann.com - g.waelchi@timetoreply.com email_usernames_from: - finn82@hermann.com email_usernames_to: - g.waelchi@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - finn82@hermann.com email_usernames_received: - g.waelchi@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: - UNREAD thread_id: 269 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alerted_recipients: - g.waelchi@timetoreply.com - internet_message_id: 1762478027QDfTPuDyvN@36pde3s2KyMqSvhsLIzuJvMXZ.8vPI date_time: 'Nov 28th 2025 10:22:33' subject: 'FW: optimize value-added content' references: - 1738347328uaZhalLCng@BDkz2oSrOhoEMBtbnKk4fzQO2.f05X - 1739100320I3soOZBcMa@ocMGtL95fx8ZxMh6QuxrNZPHH.n66g - 17121300500i21zlxD1S@KaTFeq9P0lvk3US850EBlTfnA.vSjy replytime: 657 classification: follow-up raw_replytime: 657 friendly_reply_time: '10m:57s' friendly_raw_reply_time: '10m:57s' email_domains: - beier.com - timetoreply.com email_domains_from: - beier.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - beier.com email_domains_received: - timetoreply.com email_usernames: - waelchi.lois@beier.com - h.wilkinson@timetoreply.com email_usernames_from: - waelchi.lois@beier.com email_usernames_to: - h.wilkinson@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - waelchi.lois@beier.com email_usernames_received: - h.wilkinson@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: - STARRED - UNREAD thread_id: 46 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alerted_recipients: - h.wilkinson@timetoreply.com - internet_message_id: 1707137885sSENv4u8fA@DFuV7dNXpo9bwadlpipEUwo0D.3r6D date_time: 'Nov 27th 2025 17:22:29' subject: 'FW: Web Enquiry Form: seize leading-edge deliverables' references: - 1724638932BIu4iZZAff@uCB75g1S3XEPguH7XWlVI3MIe.Yteo replytime: 1178 classification: follow-up raw_replytime: 1178 friendly_reply_time: '19m:38s' friendly_raw_reply_time: '19m:38s' email_domains: - hermann.com - timetoreply.com email_domains_from: - hermann.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - hermann.com email_domains_received: - timetoreply.com email_usernames: - finn82@hermann.com - h.wilkinson@timetoreply.com email_usernames_from: - finn82@hermann.com email_usernames_to: - h.wilkinson@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - finn82@hermann.com email_usernames_received: - h.wilkinson@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: - 'Grocery & Shoes' thread_id: 44 is_manually_excluded_from_sla_breach: true matched_alerts: '1': 'Test View (2h)' alerted_recipients: - h.wilkinson@timetoreply.com - internet_message_id: 1755039847sA434AUIAu@rz2pZN75jCxUrATQFeW4QYqE6.xzyi date_time: 'Nov 27th 2025 17:17:12' subject: 'RE: transition leading-edge experiences' references: - 170991957475LhpDclo9@v3XfHLOMqpHSqnVd51DW2Rh8W.HgJh - 17575477444aKTm8DrYl@MNnlSVgRVQvUGqCykjbweUmXk.0hlp replytime: 176 classification: reply raw_replytime: 176 friendly_reply_time: '02m:56s' friendly_raw_reply_time: '02m:56s' email_domains: - kozey.com - timetoreply.com email_domains_from: - kozey.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - kozey.com email_domains_received: - timetoreply.com email_usernames: - hayes.mabelle@kozey.com - g.waelchi@timetoreply.com email_usernames_from: - hayes.mabelle@kozey.com email_usernames_to: - g.waelchi@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - hayes.mabelle@kozey.com email_usernames_received: - g.waelchi@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: - UNREAD thread_id: 304 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alerted_recipients: - g.waelchi@timetoreply.com - internet_message_id: 17544350379XqQm4u80b@XQOrevi80bAB8cGXNpLzNzvz0.fLIx date_time: 'Nov 27th 2025 16:28:03' subject: 'RE: revolutionize web-enabled channels' references: - 1756836249yR6YrIc9T4@p9N7dacUGLhpkyIHNtGl3Rebb.3Gmm - 17280443619HCoNsidES@urdvQyCbNuNNMNzldZwNkErLI.pHHj replytime: 0 classification: reply raw_replytime: 1076 friendly_reply_time: 00s friendly_raw_reply_time: '17m:56s' email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - timetoreply.com email_usernames: - h.wilkinson@timetoreply.com - r.kutch@timetoreply.com email_usernames_from: - h.wilkinson@timetoreply.com email_usernames_to: - r.kutch@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - h.wilkinson@timetoreply.com email_usernames_received: - r.kutch@timetoreply.com is_initial_reply: false is_newest_message: true message_type: internal labels: [] thread_id: 41 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alerted_recipients: - r.kutch@timetoreply.com - internet_message_id: 1760402246agB3t0Ak4H@FAxANp0ieevCNnehJ0mLoFG4z.EJWi date_time: 'Nov 27th 2025 16:18:51' subject: 'RE: disintermediate turn-key models' references: - 1750429094LfVmSKvaD4@ASoMCmIb0DDMrJNWiUewTDTqE.MZGB - 1752371778aDnKgvIT8H@bofxufbIQlBGfxMKuxxjxvFOq.nqho replytime: 11747 classification: reply-all raw_replytime: 11747 friendly_reply_time: '03h:15m:47s' friendly_raw_reply_time: '03h:15m:47s' email_domains: - hintz.info - harris.com - timetoreply.com - lebsack.com - greenfelder.biz - gmail.com - ortiz.com - mayert.com email_domains_from: - hintz.info email_domains_to: - harris.com - timetoreply.com - lebsack.com - greenfelder.biz email_domains_reply_to: [] email_domains_senders: - hintz.info email_domains_received: - harris.com - timetoreply.com - lebsack.com - greenfelder.biz - gmail.com - ortiz.com - mayert.com email_usernames: - newell05@hintz.info - ebba.howe@harris.com - h.wilkinson@timetoreply.com - sherman33@lebsack.com - zora.miller@greenfelder.biz - mhaley@gmail.com - gulgowski.elfrieda@ortiz.com - vpagac@mayert.com email_usernames_from: - newell05@hintz.info email_usernames_to: - ebba.howe@harris.com - h.wilkinson@timetoreply.com - sherman33@lebsack.com - zora.miller@greenfelder.biz email_usernames_cc: - mhaley@gmail.com - gulgowski.elfrieda@ortiz.com - vpagac@mayert.com email_usernames_reply_to: [] email_usernames_senders: - newell05@hintz.info email_usernames_received: - ebba.howe@harris.com - h.wilkinson@timetoreply.com - sherman33@lebsack.com - zora.miller@greenfelder.biz - mhaley@gmail.com - gulgowski.elfrieda@ortiz.com - vpagac@mayert.com is_initial_reply: false is_newest_message: true message_type: inbound labels: - CATEGORY_PERSONAL - CATEGORY_PROMOTIONS - IMPORTANT - SENT thread_id: 39 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alerted_recipients: - h.wilkinson@timetoreply.com - internet_message_id: 1725157645nb1FAXeOId@I0yadQgQHar4J23e0EbYLQNdO.W3xg date_time: 'Nov 27th 2025 15:29:35' subject: 'RE: Web Enquiry Form: disintermediate holistic technologies' references: - 172156679706gdZA2dAt@IwksVAGtrdqVVRSXH9dcbRCQx.hg8i - 1762119271IooZJxNeJO@Z91hXRfUp3pHUpZoHxRXT7ltC.Yofx replytime: 5158 classification: reply raw_replytime: 5158 friendly_reply_time: '01h:25m:58s' friendly_raw_reply_time: '01h:25m:58s' email_domains: - schinner.org - timetoreply.com email_domains_from: - schinner.org email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - schinner.org email_domains_received: - timetoreply.com email_usernames: - gutkowski.derick@schinner.org - g.waelchi@timetoreply.com email_usernames_from: - gutkowski.derick@schinner.org email_usernames_to: - g.waelchi@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - gutkowski.derick@schinner.org email_usernames_received: - g.waelchi@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 257 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alerted_recipients: - g.waelchi@timetoreply.com first_page_url: 'https://portal.timetoreply.com/api/reports/alerts?page=1' from: 1 last_page: 17 last_page_url: 'https://portal.timetoreply.com/api/reports/alerts?page=17' links: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/alerts?page=1' label: '1' page: 1 active: true - url: 'https://portal.timetoreply.com/api/reports/alerts?page=2' label: '2' page: 2 active: false - url: 'https://portal.timetoreply.com/api/reports/alerts?page=3' label: '3' page: 3 active: false - url: 'https://portal.timetoreply.com/api/reports/alerts?page=4' label: '4' page: 4 active: false - url: 'https://portal.timetoreply.com/api/reports/alerts?page=5' label: '5' page: 5 active: false - url: 'https://portal.timetoreply.com/api/reports/alerts?page=6' label: '6' page: 6 active: false - url: 'https://portal.timetoreply.com/api/reports/alerts?page=7' label: '7' page: 7 active: false - url: 'https://portal.timetoreply.com/api/reports/alerts?page=8' label: '8' page: 8 active: false - url: 'https://portal.timetoreply.com/api/reports/alerts?page=9' label: '9' page: 9 active: false - url: 'https://portal.timetoreply.com/api/reports/alerts?page=10' label: '10' page: 10 active: false - url: null label: ... active: false - url: 'https://portal.timetoreply.com/api/reports/alerts?page=16' label: '16' page: 16 active: false - url: 'https://portal.timetoreply.com/api/reports/alerts?page=17' label: '17' page: 17 active: false - url: 'https://portal.timetoreply.com/api/reports/alerts?page=2' label: 'Next »' page: 2 active: false next_page_url: 'https://portal.timetoreply.com/api/reports/alerts?page=2' path: 'https://portal.timetoreply.com/api/reports/alerts' per_page: 10 prev_page_url: null to: 10 total: 162 handledMessages: current_page: 1 data: - internet_message_id: 1705146256NVxhkVOmdl@kxF7ZHksjyXdePb035A5Y7zhN.ZBkq date_time: 'Nov 26th 2025 16:47:24' subject: 'RE: syndicate back-end solutions' references: - 1732315105Q8y3UFsZ7i@uPHnDIoLYECCRJVVmjee5w6Fc.ed7f - 1703002717YVtEKlBCMF@Kc44yH8qQPzEgfWSB6s193piA.J55v - 1714133529j6mI06V5ia@cF2wBBXxVH4zQsMuJn6Uo5yFT.2g2W - 1758599497wfhRtVqpoq@rcP8m1d85eJl01Kz8RqcyljWv.PUSI replytime: 57600 classification: reply raw_replytime: 177758 friendly_reply_time: '16h:00m:00s' friendly_raw_reply_time: '49h:22m:38s' email_domains: - timetoreply.com - crona.org email_domains_from: - timetoreply.com email_domains_to: - crona.org email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - crona.org 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email_usernames_received: - bcollier@crona.org is_initial_reply: false is_newest_message: true message_type: outbound labels: - UNREAD thread_id: 184 is_manually_excluded_from_sla_breach: false matched_alerts: 1: 'Test View (2h)' alerted_recipients: [] - internet_message_id: 1714543758Z5MGVHPwWg@uFKL8VxyCxU1nmP5RNNo3OdPv.ecTx date_time: 'Nov 21st 2025 16:26:17' subject: 'RE: optimize impactful infomediaries' references: - 1698044263fpciaiYMrq@86bowuXmehQzuYQTQ7FujOvH8.wuX3 - 17014682930bceHxkIUs@Ov61cJ97B8HpPIX2DvFBYoWmy.V6By - 1703448942tHO2vgXJYY@QL1vSGakDSv6LVGzSePXPCNyf.Q74c - 1706383138QliOrfohyy@HzlDNRMeYkYJx6n1VOcJDPi8j.y1fT replytime: 1020 classification: reply raw_replytime: 6197 friendly_reply_time: '17m:00s' friendly_raw_reply_time: '01h:43m:17s' email_domains: - timetoreply.com - johns.com email_domains_from: - timetoreply.com email_domains_to: - johns.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - johns.com email_usernames: - c.armstrong@timetoreply.com - ibogisich@johns.com email_usernames_from: - c.armstrong@timetoreply.com email_usernames_to: - ibogisich@johns.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - c.armstrong@timetoreply.com email_usernames_received: - ibogisich@johns.com is_initial_reply: false is_newest_message: true message_type: outbound labels: - Music thread_id: 447 is_manually_excluded_from_sla_breach: false matched_alerts: 1: 'Test View (2h)' alerted_recipients: [] items: type: object properties: internet_message_id: type: string example: 1705146256NVxhkVOmdl@kxF7ZHksjyXdePb035A5Y7zhN.ZBkq date_time: type: string example: 'Nov 26th 2025 16:47:24' subject: type: string example: 'RE: syndicate back-end solutions' references: type: array example: - 1732315105Q8y3UFsZ7i@uPHnDIoLYECCRJVVmjee5w6Fc.ed7f - 1703002717YVtEKlBCMF@Kc44yH8qQPzEgfWSB6s193piA.J55v - 1714133529j6mI06V5ia@cF2wBBXxVH4zQsMuJn6Uo5yFT.2g2W - 1758599497wfhRtVqpoq@rcP8m1d85eJl01Kz8RqcyljWv.PUSI items: type: string replytime: type: integer example: 57600 classification: type: string example: reply raw_replytime: type: integer example: 177758 friendly_reply_time: type: string example: '16h:00m:00s' friendly_raw_reply_time: type: string example: '49h:22m:38s' email_domains: type: array example: - timetoreply.com - crona.org items: type: string email_domains_from: type: array example: - timetoreply.com items: type: string email_domains_to: type: array example: - crona.org items: type: string email_domains_reply_to: type: array example: [] email_domains_senders: type: array example: - timetoreply.com items: type: string email_domains_received: type: array example: - crona.org items: type: string email_usernames: type: array example: - h.wilkinson@timetoreply.com - bcollier@crona.org items: type: string email_usernames_from: type: array example: - h.wilkinson@timetoreply.com items: type: string email_usernames_to: type: array example: - bcollier@crona.org items: type: string email_usernames_cc: type: array example: [] email_usernames_reply_to: type: array example: [] email_usernames_senders: type: array example: - h.wilkinson@timetoreply.com items: type: string email_usernames_received: type: array example: - bcollier@crona.org items: type: string is_initial_reply: type: boolean example: false is_newest_message: type: boolean example: true message_type: type: string example: outbound labels: type: array example: - UNREAD items: type: string thread_id: type: integer example: 184 is_manually_excluded_from_sla_breach: type: boolean example: false matched_alerts: type: object properties: 1: type: string example: 'Test View (2h)' alerted_recipients: type: array example: [] first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/alerts?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/alerts?page=1' links: type: array example: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/alerts?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' page: type: string example: null active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://portal.timetoreply.com/api/reports/alerts' per_page: type: integer example: 10 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 2 mailbox_list: type: object properties: g.waelchi@timetoreply.com: type: object properties: id: type: integer example: 2 name: type: string example: 'Godfrey Waelchi' email_usernames: type: array example: - g.waelchi@timetoreply.com items: type: string type: type: string example: agent h.wilkinson@timetoreply.com: type: object properties: id: type: integer example: 1 name: type: string example: 'Henri Wilkinson' email_usernames: type: array example: - h.wilkinson@timetoreply.com items: type: string type: type: string example: agent c.rosenbaum@timetoreply.com: type: object properties: id: type: integer example: 6 name: type: string example: 'Clay Rosenbaum' email_usernames: type: array example: - c.rosenbaum@timetoreply.com items: type: string type: type: string example: agent r.kutch@timetoreply.com: type: object properties: id: type: integer example: 4 name: type: string example: 'Russell Kutch' email_usernames: type: array example: - r.kutch@timetoreply.com items: type: string type: type: string example: agent tags: - Reports '/api/reports/alerts/{agent_id}': get: summary: 'Alerts - Report' operationId: alertsReport description: 'Alerts Report Data for a specific mailbox' parameters: - in: query name: days description: 'The number of days to go back in time.' example: null required: false schema: type: integer description: 'The number of days to go back in time.' example: null - in: query name: page description: 'The page number for the messages.' example: null required: false schema: type: integer description: 'The page number for the messages.' example: null - in: query name: per_page description: 'The number of messages per page.' example: null required: false schema: type: integer description: 'The number of messages per page.' example: null - in: query name: sort description: 'The sort order for the messages.' example: null required: false schema: type: string description: 'The sort order for the messages.' example: null responses: 200: description: '' content: application/json: schema: type: object example: messages: current_page: 1 data: - internet_message_id: 1761277589suPBJd9WDI@CGKxX2qVoLcd94n1pGGqkC8sP.Driz date_time: 'Nov 28th 2025 11:54:56' subject: 'RE: streamline granular webservices' references: - 17135228517cLYKeh4Cz@mTQgshphjGwGOSxFn0qnoW9FE.CCan - 1705820051OGyZGbZOoW@9t7Ndu8dt9DJTMEc7zxZzGksm.dtJu - 1713089234OlEvDSfkeT@mxP1Rea9UxdBSMZa5YsY8SUCp.u59T - 1710213642N3aRiauOmZ@7UH06n19m31Qc4zK50mTk8hYO.Dcux replytime: 46496 classification: reply-all raw_replytime: 151188 friendly_reply_time: '12h:54m:56s' friendly_raw_reply_time: '41h:59m:48s' email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - timetoreply.com email_usernames: - c.armstrong@timetoreply.com - h.wilkinson@timetoreply.com - c.rosenbaum@timetoreply.com - r.kutch@timetoreply.com email_usernames_from: - c.armstrong@timetoreply.com email_usernames_to: - h.wilkinson@timetoreply.com - c.rosenbaum@timetoreply.com email_usernames_cc: - r.kutch@timetoreply.com email_usernames_reply_to: [] email_usernames_senders: - c.armstrong@timetoreply.com email_usernames_received: - h.wilkinson@timetoreply.com - c.rosenbaum@timetoreply.com - r.kutch@timetoreply.com is_initial_reply: false is_newest_message: true message_type: internal labels: - 'Books, Electronics & Clothing' thread_id: 16 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alert_type: live alerted_recipients: - h.wilkinson@timetoreply.com - c.rosenbaum@timetoreply.com - r.kutch@timetoreply.com - internet_message_id: 1712858056wDXrNxSHkR@tEoEdgvHV6lZvkcp0QwvuS6Cm.tVKT date_time: 'Nov 28th 2025 11:51:58' subject: 'RE: transform killer models' references: - 1725672281xe6E4KWkD3@05K1ECHAlxWSwDr9dUmg1Izpd.ffE3 - 1749942126BPRhLPwSOp@aTaNxawzCoBLnUw239Q2SaCkH.Ba0w replytime: 241 classification: reply raw_replytime: 241 friendly_reply_time: '04m:01s' friendly_raw_reply_time: '04m:01s' email_domains: - yundt.com - timetoreply.com email_domains_from: - yundt.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - yundt.com email_domains_received: - timetoreply.com email_usernames: - jarret26@yundt.com - h.wilkinson@timetoreply.com email_usernames_from: - jarret26@yundt.com email_usernames_to: - h.wilkinson@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - jarret26@yundt.com email_usernames_received: - h.wilkinson@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: - CATEGORY_PERSONAL - UNREAD thread_id: 43 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alert_type: live alerted_recipients: - h.wilkinson@timetoreply.com - internet_message_id: 1762478027QDfTPuDyvN@36pde3s2KyMqSvhsLIzuJvMXZ.8vPI date_time: 'Nov 28th 2025 10:22:33' subject: 'FW: optimize value-added content' references: - 1738347328uaZhalLCng@BDkz2oSrOhoEMBtbnKk4fzQO2.f05X - 1739100320I3soOZBcMa@ocMGtL95fx8ZxMh6QuxrNZPHH.n66g - 17121300500i21zlxD1S@KaTFeq9P0lvk3US850EBlTfnA.vSjy replytime: 657 classification: follow-up raw_replytime: 657 friendly_reply_time: '10m:57s' friendly_raw_reply_time: '10m:57s' email_domains: - beier.com - timetoreply.com email_domains_from: - beier.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - beier.com email_domains_received: - timetoreply.com email_usernames: - waelchi.lois@beier.com - h.wilkinson@timetoreply.com email_usernames_from: - waelchi.lois@beier.com email_usernames_to: - h.wilkinson@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - waelchi.lois@beier.com email_usernames_received: - h.wilkinson@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: - STARRED - UNREAD thread_id: 46 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alert_type: live alerted_recipients: - h.wilkinson@timetoreply.com - internet_message_id: 1707137885sSENv4u8fA@DFuV7dNXpo9bwadlpipEUwo0D.3r6D date_time: 'Nov 27th 2025 17:22:29' subject: 'FW: Web Enquiry Form: seize leading-edge deliverables' references: - 1724638932BIu4iZZAff@uCB75g1S3XEPguH7XWlVI3MIe.Yteo replytime: 1178 classification: follow-up raw_replytime: 1178 friendly_reply_time: '19m:38s' friendly_raw_reply_time: '19m:38s' email_domains: - hermann.com - timetoreply.com email_domains_from: - hermann.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - hermann.com email_domains_received: - timetoreply.com email_usernames: - finn82@hermann.com - h.wilkinson@timetoreply.com email_usernames_from: - finn82@hermann.com email_usernames_to: - h.wilkinson@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - finn82@hermann.com email_usernames_received: - h.wilkinson@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: - 'Grocery & Shoes' thread_id: 44 is_manually_excluded_from_sla_breach: true matched_alerts: '1': 'Test View (2h)' alert_type: live alerted_recipients: - h.wilkinson@timetoreply.com - internet_message_id: 1760402246agB3t0Ak4H@FAxANp0ieevCNnehJ0mLoFG4z.EJWi date_time: 'Nov 27th 2025 16:18:51' subject: 'RE: disintermediate turn-key models' references: - 1750429094LfVmSKvaD4@ASoMCmIb0DDMrJNWiUewTDTqE.MZGB - 1752371778aDnKgvIT8H@bofxufbIQlBGfxMKuxxjxvFOq.nqho replytime: 11747 classification: reply-all raw_replytime: 11747 friendly_reply_time: '03h:15m:47s' friendly_raw_reply_time: '03h:15m:47s' email_domains: - hintz.info - harris.com - timetoreply.com - lebsack.com - greenfelder.biz - gmail.com - ortiz.com - mayert.com email_domains_from: - hintz.info email_domains_to: - harris.com - timetoreply.com - lebsack.com - greenfelder.biz email_domains_reply_to: [] email_domains_senders: - hintz.info email_domains_received: - harris.com - timetoreply.com - lebsack.com - greenfelder.biz - gmail.com - ortiz.com - mayert.com email_usernames: - newell05@hintz.info - ebba.howe@harris.com - h.wilkinson@timetoreply.com - sherman33@lebsack.com - zora.miller@greenfelder.biz - mhaley@gmail.com - gulgowski.elfrieda@ortiz.com - vpagac@mayert.com email_usernames_from: - newell05@hintz.info email_usernames_to: - ebba.howe@harris.com - h.wilkinson@timetoreply.com - sherman33@lebsack.com - zora.miller@greenfelder.biz email_usernames_cc: - mhaley@gmail.com - gulgowski.elfrieda@ortiz.com - vpagac@mayert.com email_usernames_reply_to: [] email_usernames_senders: - newell05@hintz.info email_usernames_received: - ebba.howe@harris.com - h.wilkinson@timetoreply.com - sherman33@lebsack.com - zora.miller@greenfelder.biz - mhaley@gmail.com - gulgowski.elfrieda@ortiz.com - vpagac@mayert.com is_initial_reply: false is_newest_message: true message_type: inbound labels: - CATEGORY_PERSONAL - CATEGORY_PROMOTIONS - IMPORTANT - SENT thread_id: 39 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alert_type: live alerted_recipients: - h.wilkinson@timetoreply.com - internet_message_id: 1739889663IGpMalybd0@mOlAkjmR9zSb0tRVu1RKOMUHq.OhXE date_time: 'Nov 27th 2025 14:50:30' subject: 'reintermediate e-business models' references: null replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - bauch.com - timetoreply.com email_domains_from: - bauch.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - bauch.com email_domains_received: - timetoreply.com email_usernames: - cstehr@bauch.com - h.wilkinson@timetoreply.com email_usernames_from: - cstehr@bauch.com email_usernames_to: - h.wilkinson@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - cstehr@bauch.com email_usernames_received: - h.wilkinson@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 40 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alert_type: live alerted_recipients: - h.wilkinson@timetoreply.com - internet_message_id: 1743621225WkZYMQhJ7n@vDNdL1vyyZbGbpDMrG1OtzUsj.DQUk date_time: 'Nov 27th 2025 12:48:23' subject: 'FW: transform 24/365 paradigms' references: - 1722771969W1GeJfBiED@FVFaUnzZk8suNrffna19uQQ8E.sWde - 17020504433AXl60Tad1@xEEaLUMI6lTC96hBbZ0EUtn1l.Lj3H - 16975294641jSE91QCFW@bsE3TuCXXNaNzRerucL0F9H1C.kz6R - 1725540804UB3SNuTlcC@WVp5w3fOubEJKrYfNzIOUf5DW.l2IJ - 1750509086z3TlUkv5S3@ZzbDBMLRdQx38z2eeKEGCQ2uM.ThjG - 17538899938qqGAT5OV0@DAra2SeWojy3AXfqAMsaZcpum.RqN5 replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - dare.biz - timetoreply.com email_domains_from: - dare.biz email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - dare.biz email_domains_received: - timetoreply.com email_usernames: - lueilwitz.kevin@dare.biz - h.wilkinson@timetoreply.com email_usernames_from: - lueilwitz.kevin@dare.biz email_usernames_to: - h.wilkinson@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - lueilwitz.kevin@dare.biz email_usernames_received: - h.wilkinson@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] thread_id: 38 is_manually_excluded_from_sla_breach: false matched_alerts: '1': 'Test View (2h)' alert_type: live alerted_recipients: - h.wilkinson@timetoreply.com - internet_message_id: 1722404837TuEQKWSGb5@cf08708GtbpKzfdVfwwTAigSz.hgli date_time: 'Nov 27th 2025 12:47:25' subject: 'Web Enquiry Form: engineer interactive e-tailers' references: null replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - vandervort.com - timetoreply.com email_domains_from: - vandervort.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - vandervort.com email_domains_received: - timetoreply.com 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items: type: string replytime: type: integer example: 46496 classification: type: string example: reply-all raw_replytime: type: integer example: 151188 friendly_reply_time: type: string example: '12h:54m:56s' friendly_raw_reply_time: type: string example: '41h:59m:48s' email_domains: type: array example: - timetoreply.com items: type: string email_domains_from: type: array example: - timetoreply.com items: type: string email_domains_to: type: array example: - timetoreply.com items: type: string email_domains_reply_to: type: array example: [] email_domains_senders: type: array example: - timetoreply.com items: type: string email_domains_received: type: array example: - timetoreply.com items: type: string email_usernames: type: array example: - c.armstrong@timetoreply.com - h.wilkinson@timetoreply.com - c.rosenbaum@timetoreply.com - r.kutch@timetoreply.com items: type: string email_usernames_from: type: array example: - c.armstrong@timetoreply.com items: type: string email_usernames_to: type: array example: - h.wilkinson@timetoreply.com - c.rosenbaum@timetoreply.com items: type: string email_usernames_cc: type: array example: - r.kutch@timetoreply.com items: type: string email_usernames_reply_to: type: array example: [] email_usernames_senders: type: array example: - c.armstrong@timetoreply.com items: type: string email_usernames_received: type: array example: - h.wilkinson@timetoreply.com - c.rosenbaum@timetoreply.com - r.kutch@timetoreply.com items: type: string is_initial_reply: type: boolean example: false is_newest_message: type: boolean example: true message_type: type: string example: internal labels: type: array example: - 'Books, Electronics & Clothing' items: type: string thread_id: type: integer example: 16 is_manually_excluded_from_sla_breach: type: boolean example: false matched_alerts: type: object properties: 1: type: string example: 'Test View (2h)' alert_type: type: string example: live alerted_recipients: type: array example: - h.wilkinson@timetoreply.com - c.rosenbaum@timetoreply.com - r.kutch@timetoreply.com items: type: string first_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/alerts/1?page=1' from: type: integer example: 1 last_page: type: integer example: 10 last_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/alerts/1?page=10' links: type: array example: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/reports/alerts/1?page=1' label: '1' page: 1 active: true - url: 'https://portal.timetoreply.com/api/reports/alerts/1?page=2' label: '2' page: 2 active: false - url: 'https://portal.timetoreply.com/api/reports/alerts/1?page=3' label: '3' page: 3 active: false - url: 'https://portal.timetoreply.com/api/reports/alerts/1?page=4' label: '4' page: 4 active: false - url: 'https://portal.timetoreply.com/api/reports/alerts/1?page=5' label: '5' page: 5 active: false - url: 'https://portal.timetoreply.com/api/reports/alerts/1?page=6' label: '6' page: 6 active: false - url: 'https://portal.timetoreply.com/api/reports/alerts/1?page=7' label: '7' page: 7 active: false - url: 'https://portal.timetoreply.com/api/reports/alerts/1?page=8' label: '8' page: 8 active: false - url: 'https://portal.timetoreply.com/api/reports/alerts/1?page=9' label: '9' page: 9 active: false - url: 'https://portal.timetoreply.com/api/reports/alerts/1?page=10' label: '10' page: 10 active: false - url: 'https://portal.timetoreply.com/api/reports/alerts/1?page=2' label: 'Next »' page: 2 active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' page: type: string example: null active: type: boolean example: false next_page_url: type: string example: 'https://portal.timetoreply.com/api/reports/alerts/1?page=2' path: type: string example: 'https://portal.timetoreply.com/api/reports/alerts/1' per_page: type: integer example: 10 prev_page_url: type: string example: null to: type: integer example: 10 total: type: integer example: 91 mailbox_list: type: object properties: h.wilkinson@timetoreply.com: type: object properties: id: type: integer example: 1 name: type: string example: 'Henri Wilkinson' email_usernames: type: array example: - h.wilkinson@timetoreply.com items: type: string type: type: string example: agent c.rosenbaum@timetoreply.com: type: object properties: id: type: integer example: 6 name: type: string example: 'Clay Rosenbaum' email_usernames: type: array example: - c.rosenbaum@timetoreply.com items: type: string type: type: string example: agent r.kutch@timetoreply.com: type: object properties: id: type: integer example: 4 name: type: string example: 'Russell Kutch' email_usernames: type: array example: - r.kutch@timetoreply.com items: type: string type: type: string example: agent tags: - Reports parameters: - in: path name: agent_id description: 'The ID of the agent.' example: 1 required: true schema: type: integer - in: path name: agent description: 'The ID of the mailbox to filter by.' example: null required: true schema: type: string /api/logs/conversations: get: summary: 'Conversations - Report' operationId: conversationsReport description: "Conversation (Thread) Logs data\n The full list of available columns for the \"columns\" parameter are:\n- id\n- init_agent_reply_time\n- init_agent_action_time\n- total_agent_reply_time\n- last_received_at_date_time\n- thread_type\n- thread_status\n- raw_init_agent_reply_time\n- init_agent_reply_message_id\n- init_reply_agent_id\n- time_to_close\n- raw_time_to_close\n- friendly_initial_reply_time\n- friendly_raw_initial_reply_time\n- friendly_total_reply_time\n- microsoft_conversations\n- email_usernames\n- email_usernames_from\n- email_usernames_reply_to\n- email_usernames_senders\n- email_usernames_to\n- email_usernames_received\n- email_domains\n- date_times\n- message_classifications\n- message_subjects\n- messages\n- labels\n- has_contact_success\n- contact_success_time\n- contact_reply_time\n- subject\n- initial_reply_is_relevant\n- initial_reply_is_included_in_stats\n- initial_reply_is_outlier\n- friendly_time_to_close\n- friendly_raw_time_to_close\n- is_manually_excluded_from_sla_breach\n- customer_has_response\n- within_percentile_rank\n- messages.internet_message_id\n- messages.date_time\n- messages.timestamp\n- messages.subject\n- messages.references\n- messages.replytime\n- messages.classification\n- messages.raw_replytime\n- messages.friendly_reply_time\n- messages.friendly_raw_reply_time\n- messages.email_domains\n- messages.email_domains_from\n- messages.email_domains_to\n- messages.email_domains_reply_to\n- messages.email_domains_senders\n- messages.email_domains_received\n- messages.email_usernames\n- messages.email_usernames_from\n- messages.email_usernames_to\n- messages.email_usernames_cc\n- messages.email_usernames_reply_to\n- messages.email_usernames_senders\n- messages.email_usernames_received\n- messages.is_initial_reply\n- messages.is_newest_message\n- messages.message_type\n- messages.labels\n- messages.reply_is_relevant\n- messages.is_closing_email\n- messages.is_included_in_stats\n- messages.reply_is_outlier\n- messages.agents_read_status\n- messages.thread_id\n- messages.thread_message_count\n- messages.is_manually_excluded_from_sla_breach\n- messages.within_percentile_rank" parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: null required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: null - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: null required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: null - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: null required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: null - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: null required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: null - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: null required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: null - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: null required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: null - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: null required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: null - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: null required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: null - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: null required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: null - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: null required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: null items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: null required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: null - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.' example: null - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.' example: null - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.' example: null - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: null - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: null required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: null - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: null required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: null - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: null required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: null - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: null required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: null - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: null required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: null - in: query name: sort_by description: 'Field Name to sort conversations (threads) by. Defaults to last_received_at_date_time.' example: null required: false schema: type: string description: 'Field Name to sort conversations (threads) by. Defaults to last_received_at_date_time.' example: null - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null - in: query name: page description: 'For paginated results, which page to get.' example: null required: false schema: type: integer description: 'For paginated results, which page to get.' example: null - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: null required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: null - in: query name: columns description: 'Allows you to select which columns you want to return.' example: null required: false schema: type: array description: 'Allows you to select which columns you want to return.' example: null items: type: string - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: null required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: null - in: query name: unfilteredView description: 'Should we use the unfiltered view.' example: null required: false schema: type: boolean description: 'Should we use the unfiltered view.' example: null responses: 200: description: '' content: application/json: schema: type: object example: threads: current_page: 1 data: - id: 227 init_agent_reply_time: null init_agent_action_time: null total_agent_reply_time: 0 last_received_at_date_time: 'Nov 28th 2025 14:06:04' thread_type: outbound thread_status: await-customer raw_init_agent_reply_time: null init_agent_reply_message_id: null init_reply_agent_id: null time_to_close: null raw_time_to_close: null friendly_initial_reply_time: Pending friendly_raw_initial_reply_time: Pending friendly_total_reply_time: N/A microsoft_conversations: [] email_usernames: - h.wilkinson@timetoreply.com - gutkowski.derick@schinner.org email_usernames_from: - h.wilkinson@timetoreply.com email_usernames_reply_to: [] email_usernames_senders: - h.wilkinson@timetoreply.com email_usernames_to: - gutkowski.derick@schinner.org email_usernames_received: - gutkowski.derick@schinner.org email_domains: - timetoreply.com - schinner.org date_times: - '2025-11-28 14:06:04' message_classifications: - first message_subjects: - 'RE: transform compelling action-items' messages: - internet_message_id: 1755413338wHdoB6Iq7y@GEWq44wxsgfoFXJUveHgB75aH.Zovl date_time: 'Nov 28th 2025 14:06:04' timestamp: 1764338764 subject: 'RE: transform compelling action-items' references: - 1760215491MuRKl6v5Ns@hZMCaDqPoBHrA2rXvGQLvprQH.ecf3 replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - timetoreply.com - schinner.org email_domains_from: - timetoreply.com email_domains_to: - schinner.org email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - schinner.org email_usernames: - h.wilkinson@timetoreply.com - gutkowski.derick@schinner.org email_usernames_from: - h.wilkinson@timetoreply.com email_usernames_to: - gutkowski.derick@schinner.org email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - h.wilkinson@timetoreply.com email_usernames_received: - gutkowski.derick@schinner.org is_initial_reply: false is_newest_message: true message_type: outbound labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false is_manually_excluded_from_sla_breach: false labels: [] has_contact_success: false contact_success_time: null contact_reply_time: null subject: 'RE: transform compelling action-items' initial_reply_is_relevant: true initial_reply_is_included_in_stats: true initial_reply_is_outlier: false friendly_time_to_close: N/A friendly_raw_time_to_close: N/A is_manually_excluded_from_sla_breach: false customer_has_response: false - id: 663 init_agent_reply_time: 178 init_agent_action_time: 178 total_agent_reply_time: 158547 last_received_at_date_time: 'Nov 28th 2025 13:57:15' thread_type: outbound thread_status: closed raw_init_agent_reply_time: 178 init_agent_reply_message_id: 1754418295fGg6G0wAJ9@KU0A6Jx8yNvx0HDxPTuRvlJFU.kpEW init_reply_agent_id: null time_to_close: 46635 raw_time_to_close: 158906 friendly_initial_reply_time: '02m:58s' friendly_raw_initial_reply_time: '02m:58s' friendly_total_reply_time: '44h:02m:27s' microsoft_conversations: - VCcciCLxEQOyZYFr06 - j3exbF7DmRUvsaoxRr email_usernames: - ltorp@hotmail.com - r.kutch@timetoreply.com - ktowne@dooley.org email_usernames_from: - ltorp@hotmail.com - r.kutch@timetoreply.com - ktowne@dooley.org email_usernames_reply_to: - ltorp@hotmail.com email_usernames_senders: - ltorp@hotmail.com - r.kutch@timetoreply.com - ktowne@dooley.org email_usernames_to: - r.kutch@timetoreply.com - ltorp@hotmail.com - ktowne@dooley.org email_usernames_received: - r.kutch@timetoreply.com - ltorp@hotmail.com - ktowne@dooley.org email_domains: - hotmail.com - timetoreply.com - dooley.org date_times: - '2025-11-28 13:57:15' - '2025-11-26 17:57:46' - '2025-11-26 17:51:47' - '2025-11-26 17:48:49' message_classifications: - reply - first message_subjects: - 'RE: Web Enquiry Form: maximize real-time ROI' messages: - internet_message_id: 1711167011CDhSLatZGG@TRkP48VxZ5XyK06fg1eQVjfMt.jDUA date_time: 'Nov 28th 2025 13:57:15' timestamp: 1764338235 subject: 'RE: Web Enquiry Form: maximize real-time ROI' references: - 1737229335dPkHiiCOnl@6qkcdiUyup6V2mFPVfhh5EkT7.DHmm - 1757336234AYsIIQSvr9@YromX0lx0vkVKLywr3hwMTitL.Wvgr - 1754418295fGg6G0wAJ9@KU0A6Jx8yNvx0HDxPTuRvlJFU.kpEW - 1705542663cz3puBvrTw@ILibsAuE7v4XqQHbXqjU1Tvu0.bkuZ replytime: 158369 classification: reply raw_replytime: 158369 friendly_reply_time: '43h:59m:29s' friendly_raw_reply_time: '43h:59m:29s' email_domains: - hotmail.com - timetoreply.com email_domains_from: - hotmail.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - hotmail.com email_domains_received: - timetoreply.com email_usernames: - ltorp@hotmail.com - r.kutch@timetoreply.com email_usernames_from: - ltorp@hotmail.com email_usernames_to: - r.kutch@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - ltorp@hotmail.com email_usernames_received: - r.kutch@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: - CATEGORY_PERSONAL - UNREAD - INBOX - CATEGORY_FORUMS reply_is_relevant: false is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: r.kutch@timetoreply.com: false is_manually_excluded_from_sla_breach: false - internet_message_id: 1705542663cz3puBvrTw@ILibsAuE7v4XqQHbXqjU1Tvu0.bkuZ date_time: 'Nov 26th 2025 17:57:46' timestamp: 1764179866 subject: 'RE: Web Enquiry Form: maximize real-time ROI' references: - 1737229335dPkHiiCOnl@6qkcdiUyup6V2mFPVfhh5EkT7.DHmm - 1757336234AYsIIQSvr9@YromX0lx0vkVKLywr3hwMTitL.Wvgr - 1754418295fGg6G0wAJ9@KU0A6Jx8yNvx0HDxPTuRvlJFU.kpEW replytime: 0 classification: reply raw_replytime: 359 friendly_reply_time: 00s friendly_raw_reply_time: '05m:59s' email_domains: - timetoreply.com - hotmail.com email_domains_from: - timetoreply.com email_domains_to: - hotmail.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - hotmail.com email_usernames: - r.kutch@timetoreply.com - ltorp@hotmail.com email_usernames_from: - r.kutch@timetoreply.com email_usernames_to: - ltorp@hotmail.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - r.kutch@timetoreply.com email_usernames_received: - ltorp@hotmail.com is_initial_reply: false is_newest_message: false message_type: outbound labels: - 'Sports & Baby' reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false is_manually_excluded_from_sla_breach: false - internet_message_id: 1754418295fGg6G0wAJ9@KU0A6Jx8yNvx0HDxPTuRvlJFU.kpEW date_time: 'Nov 26th 2025 17:51:47' timestamp: 1764179507 subject: 'RE: Web Enquiry Form: maximize real-time ROI' references: - 1737229335dPkHiiCOnl@6qkcdiUyup6V2mFPVfhh5EkT7.DHmm - 1757336234AYsIIQSvr9@YromX0lx0vkVKLywr3hwMTitL.Wvgr replytime: 178 classification: reply raw_replytime: 178 friendly_reply_time: '02m:58s' friendly_raw_reply_time: '02m:58s' email_domains: - dooley.org - timetoreply.com - hotmail.com email_domains_from: - dooley.org email_domains_to: - timetoreply.com email_domains_reply_to: - hotmail.com email_domains_senders: - dooley.org - hotmail.com email_domains_received: - timetoreply.com email_usernames: - ktowne@dooley.org - r.kutch@timetoreply.com - ltorp@hotmail.com email_usernames_from: - ktowne@dooley.org email_usernames_to: - r.kutch@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: - ltorp@hotmail.com email_usernames_senders: - ktowne@dooley.org - ltorp@hotmail.com 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friendly_total_reply_time: '03h:58m:00s' microsoft_conversations: [] email_usernames: - h.wilkinson@timetoreply.com - metz.keegan@kohler.info email_usernames_from: - h.wilkinson@timetoreply.com - metz.keegan@kohler.info email_usernames_reply_to: [] email_usernames_senders: - h.wilkinson@timetoreply.com - metz.keegan@kohler.info email_usernames_to: - metz.keegan@kohler.info - h.wilkinson@timetoreply.com email_usernames_received: - metz.keegan@kohler.info - h.wilkinson@timetoreply.com email_domains: - timetoreply.com - kohler.info date_times: - '2025-11-28 13:43:51' - '2025-11-28 09:45:51' message_classifications: - reply - first message_subjects: - 'RE: redefine best-of-breed platforms' - 'redefine best-of-breed platforms' messages: - internet_message_id: 1760772131iIhl0btK75@7EM45LGaeICIKgTGHmpXkT8yY.6qk5 date_time: 'Nov 28th 2025 13:43:51' timestamp: 1764337431 subject: 'RE: redefine best-of-breed platforms' references: - 1749346526Yll7J4s2mg@oMXcxGaexHaz0GPldU9l8utaA.xPLg replytime: 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g.waelchi@timetoreply.com email_usernames_from: - jarret26@yundt.com - g.waelchi@timetoreply.com email_usernames_reply_to: [] email_usernames_senders: - jarret26@yundt.com - g.waelchi@timetoreply.com email_usernames_to: - g.waelchi@timetoreply.com - jarret26@yundt.com email_usernames_received: - g.waelchi@timetoreply.com - jarret26@yundt.com email_domains: - yundt.com - timetoreply.com date_times: - '2025-11-28 13:34:06' - '2025-11-28 12:45:08' - '2025-11-28 10:03:40' - '2025-11-28 09:33:48' - '2025-11-28 09:21:45' message_classifications: - reply - first message_subjects: - 'RE: redefine revolutionary convergence' - 'redefine revolutionary convergence' messages: - internet_message_id: 1747419014MKJADwV9gs@ECiuFV9Mplnp3eAiXodOJb9Pq.8huy date_time: 'Nov 28th 2025 13:34:06' timestamp: 1764336846 subject: 'RE: redefine revolutionary convergence' references: - 1756352424vaMYsNwOyt@FKEb5ETYwFjsJDKq8xjKcg1yA.KZka - 1704307516FnEwDv1VdP@f16ha5oxXehm3GgEHMSAx4frM.fOGn - 1732498085JDW5gq9Qlh@IHYppZt7UqTkCxUxApQyfabTb.VxJ5 - 1701196881Mwwmy40sh3@0OnnQ3kMmYL7GBTW3RMoJHO9a.aO4g replytime: 2938 classification: reply raw_replytime: 2938 friendly_reply_time: '48m:58s' friendly_raw_reply_time: '48m:58s' email_domains: - yundt.com - timetoreply.com email_domains_from: - yundt.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - yundt.com email_domains_received: - timetoreply.com email_usernames: - jarret26@yundt.com - g.waelchi@timetoreply.com email_usernames_from: - jarret26@yundt.com email_usernames_to: - g.waelchi@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - jarret26@yundt.com email_usernames_received: - g.waelchi@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] reply_is_relevant: false is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: g.waelchi@timetoreply.com: true is_manually_excluded_from_sla_breach: false - internet_message_id: 1701196881Mwwmy40sh3@0OnnQ3kMmYL7GBTW3RMoJHO9a.aO4g date_time: 'Nov 28th 2025 12:45:08' timestamp: 1764333908 subject: 'RE: redefine revolutionary convergence' references: - 1756352424vaMYsNwOyt@FKEb5ETYwFjsJDKq8xjKcg1yA.KZka - 1704307516FnEwDv1VdP@f16ha5oxXehm3GgEHMSAx4frM.fOGn - 1732498085JDW5gq9Qlh@IHYppZt7UqTkCxUxApQyfabTb.VxJ5 replytime: 9688 classification: reply raw_replytime: 9688 friendly_reply_time: '02h:41m:28s' friendly_raw_reply_time: '02h:41m:28s' email_domains: - timetoreply.com - yundt.com email_domains_from: - timetoreply.com email_domains_to: - yundt.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - yundt.com email_usernames: - g.waelchi@timetoreply.com - jarret26@yundt.com email_usernames_from: - g.waelchi@timetoreply.com email_usernames_to: - jarret26@yundt.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - g.waelchi@timetoreply.com email_usernames_received: - jarret26@yundt.com is_initial_reply: false is_newest_message: false message_type: outbound labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false is_manually_excluded_from_sla_breach: false - internet_message_id: 1732498085JDW5gq9Qlh@IHYppZt7UqTkCxUxApQyfabTb.VxJ5 date_time: 'Nov 28th 2025 10:03:40' timestamp: 1764324220 subject: 'RE: redefine revolutionary convergence' references: - 1756352424vaMYsNwOyt@FKEb5ETYwFjsJDKq8xjKcg1yA.KZka - 1704307516FnEwDv1VdP@f16ha5oxXehm3GgEHMSAx4frM.fOGn replytime: 1792 classification: reply raw_replytime: 1792 friendly_reply_time: '29m:52s' friendly_raw_reply_time: '29m:52s' email_domains: - yundt.com - timetoreply.com email_domains_from: - yundt.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - yundt.com email_domains_received: - timetoreply.com email_usernames: - jarret26@yundt.com - 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email_domains_to: - yundt.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - yundt.com email_usernames: - g.waelchi@timetoreply.com - jarret26@yundt.com email_usernames_from: - g.waelchi@timetoreply.com email_usernames_to: - jarret26@yundt.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - g.waelchi@timetoreply.com email_usernames_received: - jarret26@yundt.com is_initial_reply: true is_newest_message: false message_type: outbound labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false is_manually_excluded_from_sla_breach: false - internet_message_id: 1756352424vaMYsNwOyt@FKEb5ETYwFjsJDKq8xjKcg1yA.KZka date_time: 'Nov 28th 2025 09:21:45' timestamp: 1764321705 subject: 'redefine revolutionary convergence' references: null replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - 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initial_reply_is_outlier: false friendly_time_to_close: N/A friendly_raw_time_to_close: N/A is_manually_excluded_from_sla_breach: false customer_has_response: false - id: 223 init_agent_reply_time: 2474 init_agent_action_time: 2474 total_agent_reply_time: 2914 last_received_at_date_time: 'Nov 28th 2025 13:28:20' thread_type: inbound thread_status: closed raw_init_agent_reply_time: 2474 init_agent_reply_message_id: 17378182165BogsBnAGC@YXiQLbfFb8x7d6hgAm7mBzOxX.TgSr init_reply_agent_id: 1 time_to_close: 9247 raw_time_to_close: 9247 friendly_initial_reply_time: '41m:14s' friendly_raw_initial_reply_time: '41m:14s' friendly_total_reply_time: '48m:34s' microsoft_conversations: - iLjlq1fXXDhLtZeHtz email_usernames: - h.wilkinson@timetoreply.com - closed@timetoreply.com - metz.keegan@kohler.info email_usernames_from: - h.wilkinson@timetoreply.com - metz.keegan@kohler.info email_usernames_reply_to: [] email_usernames_senders: - h.wilkinson@timetoreply.com - metz.keegan@kohler.info email_usernames_to: - closed@timetoreply.com - h.wilkinson@timetoreply.com - metz.keegan@kohler.info email_usernames_received: - closed@timetoreply.com - h.wilkinson@timetoreply.com - metz.keegan@kohler.info email_domains: - timetoreply.com - kohler.info date_times: - '2025-11-28 13:28:20' - '2025-11-28 11:42:47' - '2025-11-28 11:35:27' - '2025-11-28 10:54:13' message_classifications: - forward - reply - first message_subjects: - 'FW: deliver end-to-end niches' - 'RE: deliver end-to-end niches' - 'deliver end-to-end niches' messages: - internet_message_id: 17592852349kGe6vqXF2@4qpnO5kNl2nAhuZqfNQbUkqYR.9coI date_time: 'Nov 28th 2025 13:28:20' timestamp: 1764336500 subject: "FW: deliver end-to-end niches (Excluded from statistics because it's a closing email)" references: - 1754762589o7w0du9IZp@4EeuumO4slWalyyPzfH2szNBY.R0H3 - 17378182165BogsBnAGC@YXiQLbfFb8x7d6hgAm7mBzOxX.TgSr - 1723614855Z7h8bPwFAn@Bv5EHpohpIGpnXwFeKBCvHN5V.D8WY replytime: null classification: forward raw_replytime: null friendly_reply_time: Pending friendly_raw_reply_time: Pending email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - timetoreply.com email_usernames: - h.wilkinson@timetoreply.com - closed@timetoreply.com email_usernames_from: - h.wilkinson@timetoreply.com email_usernames_to: - closed@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - h.wilkinson@timetoreply.com email_usernames_received: - closed@timetoreply.com is_initial_reply: false is_newest_message: true message_type: internal labels: [] reply_is_relevant: true is_closing_email: true is_included_in_stats: true reply_is_outlier: false is_manually_excluded_from_sla_breach: false - internet_message_id: 1723614855Z7h8bPwFAn@Bv5EHpohpIGpnXwFeKBCvHN5V.D8WY date_time: 'Nov 28th 2025 11:42:47' timestamp: 1764330167 subject: 'RE: deliver end-to-end 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agents_read_status: h.wilkinson@timetoreply.com: false is_manually_excluded_from_sla_breach: false - internet_message_id: 17378182165BogsBnAGC@YXiQLbfFb8x7d6hgAm7mBzOxX.TgSr date_time: 'Nov 28th 2025 11:35:27' timestamp: 1764329727 subject: 'RE: deliver end-to-end niches' references: - 1754762589o7w0du9IZp@4EeuumO4slWalyyPzfH2szNBY.R0H3 replytime: 2474 classification: reply raw_replytime: 2474 friendly_reply_time: '41m:14s' friendly_raw_reply_time: '41m:14s' email_domains: - timetoreply.com - kohler.info email_domains_from: - timetoreply.com email_domains_to: - kohler.info email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - kohler.info email_usernames: - h.wilkinson@timetoreply.com - metz.keegan@kohler.info email_usernames_from: - h.wilkinson@timetoreply.com email_usernames_to: - metz.keegan@kohler.info email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - h.wilkinson@timetoreply.com email_usernames_received: - metz.keegan@kohler.info is_initial_reply: true is_newest_message: false message_type: outbound labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false is_manually_excluded_from_sla_breach: false - internet_message_id: 1754762589o7w0du9IZp@4EeuumO4slWalyyPzfH2szNBY.R0H3 date_time: 'Nov 28th 2025 10:54:13' timestamp: 1764327253 subject: 'deliver end-to-end niches' references: null replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - kohler.info - timetoreply.com email_domains_from: - kohler.info email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - kohler.info email_domains_received: - timetoreply.com email_usernames: - metz.keegan@kohler.info - h.wilkinson@timetoreply.com email_usernames_from: - metz.keegan@kohler.info email_usernames_to: - h.wilkinson@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - metz.keegan@kohler.info email_usernames_received: - h.wilkinson@timetoreply.com is_initial_reply: false is_newest_message: false message_type: inbound labels: [] reply_is_relevant: false is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: h.wilkinson@timetoreply.com: true is_manually_excluded_from_sla_breach: false labels: - UNREAD has_contact_success: false contact_success_time: null contact_reply_time: null subject: 'deliver end-to-end niches' initial_reply_is_relevant: true initial_reply_is_included_in_stats: true initial_reply_is_outlier: false friendly_time_to_close: '2h:34m' friendly_raw_time_to_close: '2h:34m' is_manually_excluded_from_sla_breach: false customer_has_response: false - id: 1000 init_agent_reply_time: 54391 init_agent_action_time: 17787 total_agent_reply_time: 23241 last_received_at_date_time: 'Nov 28th 2025 13:27:21' thread_type: inbound thread_status: await-customer raw_init_agent_reply_time: 54391 init_agent_reply_message_id: 1724703633vG9hMlTR2r@XnQJG4viJ98i02ebEuvQ65aNa.IGw7 init_reply_agent_id: null time_to_close: null raw_time_to_close: null friendly_initial_reply_time: '15h:06m:31s' friendly_raw_initial_reply_time: '15h:06m:31s' friendly_total_reply_time: '06h:27m:21s' microsoft_conversations: [] email_usernames: - c.rosenbaum@timetoreply.com - hudson74@koch.info - elyssa46@stamm.com email_usernames_from: - c.rosenbaum@timetoreply.com - hudson74@koch.info - elyssa46@stamm.com email_usernames_reply_to: - hudson74@koch.info email_usernames_senders: - c.rosenbaum@timetoreply.com - hudson74@koch.info - elyssa46@stamm.com email_usernames_to: - hudson74@koch.info - c.rosenbaum@timetoreply.com email_usernames_received: - hudson74@koch.info - c.rosenbaum@timetoreply.com email_domains: - timetoreply.com - koch.info - stamm.com date_times: - '2025-11-28 13:27:21' - '2025-11-28 13:22:54' - '2025-11-28 11:56:27' - '2025-11-27 20:49:56' message_classifications: - reply - first message_subjects: - 'RE: Web Enquiry Form: facilitate e-business infrastructures' - 'Web Enquiry Form: facilitate e-business infrastructures' messages: - internet_message_id: 1738794707BmckJc5dNO@CJZ7xKb10S8ESSvwFYAfC1yyI.40qE date_time: 'Nov 28th 2025 13:27:21' timestamp: 1764336441 subject: 'RE: Web Enquiry Form: facilitate e-business infrastructures' references: - 1754799721D5OVQHHW8Q@6rsVxcLNe8awMuGgKXNsgDzSU.t4CA - 1724703633vG9hMlTR2r@XnQJG4viJ98i02ebEuvQ65aNa.IGw7 - 1712781881l2N6Yiw8iH@N8kuVxQFbYrwLBjE1bKZ2YhVD.T3i7 replytime: 267 classification: reply raw_replytime: 267 friendly_reply_time: '04m:27s' friendly_raw_reply_time: '04m:27s' email_domains: - timetoreply.com - koch.info email_domains_from: - timetoreply.com email_domains_to: - koch.info email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - koch.info email_usernames: - c.rosenbaum@timetoreply.com - hudson74@koch.info email_usernames_from: - c.rosenbaum@timetoreply.com email_usernames_to: - hudson74@koch.info email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - c.rosenbaum@timetoreply.com email_usernames_received: - hudson74@koch.info is_initial_reply: false is_newest_message: true message_type: outbound labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false is_manually_excluded_from_sla_breach: false - internet_message_id: 1712781881l2N6Yiw8iH@N8kuVxQFbYrwLBjE1bKZ2YhVD.T3i7 date_time: 'Nov 28th 2025 13:22:54' timestamp: 1764336174 subject: 'RE: Web Enquiry Form: facilitate e-business infrastructures' references: - 1754799721D5OVQHHW8Q@6rsVxcLNe8awMuGgKXNsgDzSU.t4CA - 1724703633vG9hMlTR2r@XnQJG4viJ98i02ebEuvQ65aNa.IGw7 replytime: 5187 classification: reply raw_replytime: 5187 friendly_reply_time: '01h:26m:27s' friendly_raw_reply_time: '01h:26m:27s' email_domains: - koch.info - timetoreply.com email_domains_from: - koch.info email_domains_to: - timetoreply.com 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classification: reply raw_replytime: 54391 friendly_reply_time: '04h:56m:27s' friendly_raw_reply_time: '15h:06m:31s' email_domains: - timetoreply.com - koch.info email_domains_from: - timetoreply.com email_domains_to: - koch.info email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - koch.info email_usernames: - c.rosenbaum@timetoreply.com - hudson74@koch.info email_usernames_from: - c.rosenbaum@timetoreply.com email_usernames_to: - hudson74@koch.info email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - c.rosenbaum@timetoreply.com email_usernames_received: - hudson74@koch.info is_initial_reply: true is_newest_message: false message_type: outbound labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false is_manually_excluded_from_sla_breach: false - internet_message_id: 1754799721D5OVQHHW8Q@6rsVxcLNe8awMuGgKXNsgDzSU.t4CA date_time: 'Nov 27th 2025 20:49:56' timestamp: 1764276596 subject: 'Web Enquiry Form: facilitate e-business infrastructures' references: null replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - stamm.com - timetoreply.com - koch.info email_domains_from: - stamm.com email_domains_to: - timetoreply.com email_domains_reply_to: - koch.info email_domains_senders: - stamm.com - koch.info email_domains_received: - timetoreply.com email_usernames: - elyssa46@stamm.com - c.rosenbaum@timetoreply.com - hudson74@koch.info email_usernames_from: - elyssa46@stamm.com email_usernames_to: - c.rosenbaum@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: - hudson74@koch.info email_usernames_senders: - elyssa46@stamm.com - hudson74@koch.info email_usernames_received: - c.rosenbaum@timetoreply.com is_initial_reply: false is_newest_message: false message_type: inbound labels: [] reply_is_relevant: false is_closing_email: false is_included_in_stats: true 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HIr1Jz9DqhWJNyQsFv email_usernames: - g.waelchi@timetoreply.com - closed@timetoreply.com - sherman33@lebsack.com email_usernames_from: - g.waelchi@timetoreply.com - sherman33@lebsack.com email_usernames_reply_to: [] email_usernames_senders: - g.waelchi@timetoreply.com - sherman33@lebsack.com email_usernames_to: - closed@timetoreply.com - g.waelchi@timetoreply.com email_usernames_received: - closed@timetoreply.com - g.waelchi@timetoreply.com email_domains: - timetoreply.com - lebsack.com date_times: - '2025-11-28 13:15:29' - '2025-11-28 12:50:42' - '2025-11-28 10:18:46' message_classifications: - forward - follow-up - first message_subjects: - 'FW: architect granular communities' - 'architect granular communities' messages: - internet_message_id: 1739778046OBHxco6w0a@oapViM3BYoqsm59PlYAVFkfgY.rkaM date_time: 'Nov 28th 2025 13:15:29' timestamp: 1764335729 subject: "FW: architect granular communities (Excluded from statistics because it's a closing email)" references: - 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false - internet_message_id: 1757041034Z6rugZT4QT@pgbwV2mnWfFCWFqdFgmjEa20i.7Diz date_time: 'Nov 28th 2025 12:40:53' timestamp: 1764333653 subject: 'RE: embrace bleeding-edge supply-chains' references: - 17027521687P6eY6GU7V@9joPd0T7c4M6OqWTk68JC9pSv.TGJJ - 1761305394MhivgGWC8i@1b9h1ckCY5L0GGCZxsLwALnAJ.V7Ja - 1707306961paFaVE5Edo@prraN1dWGv1XO1U8kK9xKjvKM.ZlEp replytime: 1893 classification: reply raw_replytime: 1893 friendly_reply_time: '31m:33s' friendly_raw_reply_time: '31m:33s' email_domains: - strosin.org - timetoreply.com email_domains_from: - strosin.org email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - strosin.org email_domains_received: - timetoreply.com email_usernames: - vivianne73@strosin.org - j.auer@timetoreply.com email_usernames_from: - vivianne73@strosin.org email_usernames_to: - j.auer@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - vivianne73@strosin.org email_usernames_received: - 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g.waelchi@timetoreply.com email_usernames_received: - c.armstrong@timetoreply.com - r.kutch@timetoreply.com - h.wilkinson@timetoreply.com - j.auer@timetoreply.com - c.rosenbaum@timetoreply.com is_initial_reply: true is_newest_message: false message_type: internal labels: - UNREAD reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: h.wilkinson@timetoreply.com: true c.armstrong@timetoreply.com: false r.kutch@timetoreply.com: true j.auer@timetoreply.com: true c.rosenbaum@timetoreply.com: true is_manually_excluded_from_sla_breach: false - internet_message_id: 1715592169KcRhiDnr7Y@d8CezGncz5MRihxf1kPcent5F.1ydf date_time: 'Nov 28th 2025 12:03:34' timestamp: 1764331414 subject: 'drive value-added e-services' references: - 1713153413wCupZtDfX0@0mUZ2YU2KshEHcMfccnerTqDp.NDZE - 1688180999BZsZDNLOMW@mB0KtPED7B7aZ9OBFQXi3Jhil.cpYR - 1695879509pVGn1pRJOi@pvZpzJMgTXnGVezTNdTWouKk2.N8Ud replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - timetoreply.com email_usernames: - c.armstrong@timetoreply.com - r.kutch@timetoreply.com - h.wilkinson@timetoreply.com - g.waelchi@timetoreply.com - j.auer@timetoreply.com - c.rosenbaum@timetoreply.com email_usernames_from: - c.armstrong@timetoreply.com email_usernames_to: - r.kutch@timetoreply.com - h.wilkinson@timetoreply.com - g.waelchi@timetoreply.com - j.auer@timetoreply.com email_usernames_cc: - c.rosenbaum@timetoreply.com email_usernames_reply_to: [] email_usernames_senders: - c.armstrong@timetoreply.com email_usernames_received: - r.kutch@timetoreply.com - h.wilkinson@timetoreply.com - g.waelchi@timetoreply.com - j.auer@timetoreply.com - c.rosenbaum@timetoreply.com is_initial_reply: false is_newest_message: false message_type: internal labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: h.wilkinson@timetoreply.com: true g.waelchi@timetoreply.com: true r.kutch@timetoreply.com: true j.auer@timetoreply.com: true c.rosenbaum@timetoreply.com: true is_manually_excluded_from_sla_breach: false labels: - UNREAD has_contact_success: false contact_success_time: null contact_reply_time: null subject: 'drive value-added e-services' initial_reply_is_relevant: true initial_reply_is_included_in_stats: true initial_reply_is_outlier: false friendly_time_to_close: N/A friendly_raw_time_to_close: N/A is_manually_excluded_from_sla_breach: false customer_has_response: true - id: 221 init_agent_reply_time: 878 init_agent_action_time: 878 total_agent_reply_time: 8866 last_received_at_date_time: 'Nov 28th 2025 12:44:18' thread_type: inbound thread_status: closed raw_init_agent_reply_time: 878 init_agent_reply_message_id: 1710017989HR60GHQ5hS@O7YtfSwWrgVCN3Famaknbu7cE.sT8G init_reply_agent_id: 1 time_to_close: 9448 raw_time_to_close: 9448 friendly_initial_reply_time: '14m:38s' friendly_raw_initial_reply_time: '14m:38s' friendly_total_reply_time: '02h:27m:46s' microsoft_conversations: - SO3KOmQiRVX2bfvQNJ email_usernames: - h.wilkinson@timetoreply.com - closed@timetoreply.com - vdeckow@wilkinson.info - raegan37@gmail.com email_usernames_from: - h.wilkinson@timetoreply.com - vdeckow@wilkinson.info email_usernames_reply_to: - raegan37@gmail.com email_usernames_senders: - h.wilkinson@timetoreply.com - vdeckow@wilkinson.info - raegan37@gmail.com email_usernames_to: - closed@timetoreply.com - h.wilkinson@timetoreply.com - vdeckow@wilkinson.info email_usernames_received: - closed@timetoreply.com - h.wilkinson@timetoreply.com - vdeckow@wilkinson.info email_domains: - timetoreply.com - wilkinson.info - gmail.com date_times: - '2025-11-28 12:44:18' - '2025-11-28 12:34:36' - '2025-11-28 10:21:28' - '2025-11-28 10:06:50' message_classifications: - forward - reply - first message_subjects: - 'FW: brand holistic channels' - 'RE: brand holistic channels' - 'brand holistic channels' messages: - internet_message_id: 1736730265EyOeGtj2D7@IkjFqmBfomrlv5fhu88MKKNJf.9gaB date_time: 'Nov 28th 2025 12:44:18' timestamp: 1764333858 subject: "FW: brand holistic channels (Excluded from statistics because it's a closing email)" references: - 17576446199deDRK1tzk@tHF2NhmezOvrcJ79zhk7qohTT.gWuI - 1710017989HR60GHQ5hS@O7YtfSwWrgVCN3Famaknbu7cE.sT8G - '1737171141' replytime: null classification: forward raw_replytime: null friendly_reply_time: Pending friendly_raw_reply_time: Pending email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - timetoreply.com email_usernames: - h.wilkinson@timetoreply.com - closed@timetoreply.com email_usernames_from: - h.wilkinson@timetoreply.com email_usernames_to: - closed@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - h.wilkinson@timetoreply.com email_usernames_received: - closed@timetoreply.com is_initial_reply: false is_newest_message: true message_type: internal labels: [] reply_is_relevant: true is_closing_email: true is_included_in_stats: true reply_is_outlier: false is_manually_excluded_from_sla_breach: false - internet_message_id: '1737171141' date_time: 'Nov 28th 2025 12:34:36' timestamp: 1764333276 subject: 'RE: brand holistic channels' references: - 17576446199deDRK1tzk@tHF2NhmezOvrcJ79zhk7qohTT.gWuI - 1710017989HR60GHQ5hS@O7YtfSwWrgVCN3Famaknbu7cE.sT8G replytime: 7988 classification: reply raw_replytime: 7988 friendly_reply_time: '02h:13m:08s' friendly_raw_reply_time: '02h:13m:08s' email_domains: - wilkinson.info - timetoreply.com - gmail.com email_domains_from: - wilkinson.info email_domains_to: - timetoreply.com email_domains_reply_to: - 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17576446199deDRK1tzk@tHF2NhmezOvrcJ79zhk7qohTT.gWuI replytime: 878 classification: reply raw_replytime: 878 friendly_reply_time: '14m:38s' friendly_raw_reply_time: '14m:38s' email_domains: - timetoreply.com - wilkinson.info email_domains_from: - timetoreply.com email_domains_to: - wilkinson.info email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - wilkinson.info email_usernames: - h.wilkinson@timetoreply.com - vdeckow@wilkinson.info email_usernames_from: - h.wilkinson@timetoreply.com email_usernames_to: - vdeckow@wilkinson.info email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - h.wilkinson@timetoreply.com email_usernames_received: - vdeckow@wilkinson.info is_initial_reply: true is_newest_message: false message_type: outbound labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false is_manually_excluded_from_sla_breach: false - internet_message_id: 17576446199deDRK1tzk@tHF2NhmezOvrcJ79zhk7qohTT.gWuI date_time: 'Nov 28th 2025 10:06:50' timestamp: 1764324410 subject: 'brand holistic channels' references: null replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - wilkinson.info - timetoreply.com email_domains_from: - wilkinson.info email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - wilkinson.info email_domains_received: - timetoreply.com email_usernames: - vdeckow@wilkinson.info - h.wilkinson@timetoreply.com email_usernames_from: - vdeckow@wilkinson.info email_usernames_to: - h.wilkinson@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - vdeckow@wilkinson.info email_usernames_received: - h.wilkinson@timetoreply.com is_initial_reply: false is_newest_message: false message_type: inbound labels: [] reply_is_relevant: false is_closing_email: false is_included_in_stats: true 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email_usernames: - r.kutch@timetoreply.com - g.waelchi@timetoreply.com - astiedemann@doyle.org email_usernames_from: - r.kutch@timetoreply.com - g.waelchi@timetoreply.com - astiedemann@doyle.org email_usernames_reply_to: [] email_usernames_senders: - r.kutch@timetoreply.com - g.waelchi@timetoreply.com - astiedemann@doyle.org email_usernames_to: - g.waelchi@timetoreply.com - r.kutch@timetoreply.com email_usernames_received: - g.waelchi@timetoreply.com - r.kutch@timetoreply.com email_domains: - timetoreply.com - doyle.org date_times: - '2025-11-28 12:40:44' - '2025-11-28 12:37:47' - '2025-11-28 12:35:05' - '2025-11-28 12:10:03' message_classifications: - reply - forward - first message_subjects: - 'RE: enable clicks-and-mortar convergence' - 'FW: enable clicks-and-mortar convergence' - 'enable clicks-and-mortar convergence' messages: - internet_message_id: 1747449332xB8NptfcEC@ypuGgI5NZJve4LPUTk56uSeC5.TetU date_time: 'Nov 28th 2025 12:40:44' timestamp: 1764333644 subject: 'RE: enable clicks-and-mortar convergence' references: - 1755128933MGAxkVd2XK@vuvmxzTBmadNfAijonT9QoH74.eJ0o - 1734598149W0KAVKCWMh@x5h38F3wrPFyJ349ZoAFoofic.PKyp - 1745584884dW7mqNHPAq@yT3BaowFWNGtqzLFQHhofG9be.5QYK replytime: 177 classification: reply raw_replytime: 177 friendly_reply_time: '02m:57s' friendly_raw_reply_time: '02m:57s' email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - timetoreply.com email_usernames: - r.kutch@timetoreply.com - g.waelchi@timetoreply.com email_usernames_from: - r.kutch@timetoreply.com email_usernames_to: - g.waelchi@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - r.kutch@timetoreply.com email_usernames_received: - g.waelchi@timetoreply.com is_initial_reply: false is_newest_message: true message_type: internal labels: - UNREAD - CATEGORY_UPDATES - INBOX reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: g.waelchi@timetoreply.com: true is_manually_excluded_from_sla_breach: false - internet_message_id: 1745584884dW7mqNHPAq@yT3BaowFWNGtqzLFQHhofG9be.5QYK date_time: 'Nov 28th 2025 12:37:47' timestamp: 1764333467 subject: 'RE: enable clicks-and-mortar convergence' references: - 1755128933MGAxkVd2XK@vuvmxzTBmadNfAijonT9QoH74.eJ0o - 1734598149W0KAVKCWMh@x5h38F3wrPFyJ349ZoAFoofic.PKyp replytime: 162 classification: reply raw_replytime: 162 friendly_reply_time: '02m:42s' friendly_raw_reply_time: '02m:42s' email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - timetoreply.com email_usernames: - g.waelchi@timetoreply.com - r.kutch@timetoreply.com email_usernames_from: - g.waelchi@timetoreply.com email_usernames_to: - r.kutch@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - g.waelchi@timetoreply.com email_usernames_received: - r.kutch@timetoreply.com is_initial_reply: false is_newest_message: false message_type: internal labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: r.kutch@timetoreply.com: true is_manually_excluded_from_sla_breach: false - internet_message_id: 1734598149W0KAVKCWMh@x5h38F3wrPFyJ349ZoAFoofic.PKyp date_time: 'Nov 28th 2025 12:35:05' timestamp: 1764333305 subject: 'FW: enable clicks-and-mortar convergence' references: - 1755128933MGAxkVd2XK@vuvmxzTBmadNfAijonT9QoH74.eJ0o replytime: 1502 classification: forward raw_replytime: 1502 friendly_reply_time: '25m:02s' friendly_raw_reply_time: '25m:02s' email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - 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initial_reply_is_included_in_stats: true initial_reply_is_outlier: false friendly_time_to_close: N/A friendly_raw_time_to_close: N/A is_manually_excluded_from_sla_breach: false customer_has_response: false first_page_url: 'https://portal.timetoreply.com/api/logs/conversations?page=1' from: 1 last_page: 44 last_page_url: 'https://portal.timetoreply.com/api/logs/conversations?page=44' links: - url: null label: '« Previous' page: null active: false - url: 'https://portal.timetoreply.com/api/logs/conversations?page=1' label: '1' page: 1 active: true - url: 'https://portal.timetoreply.com/api/logs/conversations?page=2' label: '2' page: 2 active: false - url: 'https://portal.timetoreply.com/api/logs/conversations?page=3' label: '3' page: 3 active: false - url: 'https://portal.timetoreply.com/api/logs/conversations?page=4' label: '4' page: 4 active: false - url: 'https://portal.timetoreply.com/api/logs/conversations?page=5' label: '5' page: 5 active: false - url: 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gutkowski.derick@schinner.org is_initial_reply: false is_newest_message: true message_type: outbound labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false is_manually_excluded_from_sla_breach: false labels: [] has_contact_success: false contact_success_time: null contact_reply_time: null subject: 'RE: transform compelling action-items' initial_reply_is_relevant: true initial_reply_is_included_in_stats: true initial_reply_is_outlier: false friendly_time_to_close: N/A friendly_raw_time_to_close: N/A is_manually_excluded_from_sla_breach: false customer_has_response: false - id: 663 init_agent_reply_time: 178 init_agent_action_time: 178 total_agent_reply_time: 158547 last_received_at_date_time: 'Nov 28th 2025 13:57:15' thread_type: outbound thread_status: closed raw_init_agent_reply_time: 178 init_agent_reply_message_id: 1754418295fGg6G0wAJ9@KU0A6Jx8yNvx0HDxPTuRvlJFU.kpEW init_reply_agent_id: null time_to_close: 46635 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internet_message_id: 1711167011CDhSLatZGG@TRkP48VxZ5XyK06fg1eQVjfMt.jDUA date_time: 'Nov 28th 2025 13:57:15' timestamp: 1764338235 subject: 'RE: Web Enquiry Form: maximize real-time ROI' references: - 1737229335dPkHiiCOnl@6qkcdiUyup6V2mFPVfhh5EkT7.DHmm - 1757336234AYsIIQSvr9@YromX0lx0vkVKLywr3hwMTitL.Wvgr - 1754418295fGg6G0wAJ9@KU0A6Jx8yNvx0HDxPTuRvlJFU.kpEW - 1705542663cz3puBvrTw@ILibsAuE7v4XqQHbXqjU1Tvu0.bkuZ replytime: 158369 classification: reply raw_replytime: 158369 friendly_reply_time: '43h:59m:29s' friendly_raw_reply_time: '43h:59m:29s' email_domains: - hotmail.com - timetoreply.com email_domains_from: - hotmail.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - hotmail.com email_domains_received: - timetoreply.com email_usernames: - ltorp@hotmail.com - r.kutch@timetoreply.com email_usernames_from: - ltorp@hotmail.com email_usernames_to: - r.kutch@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] 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email_domains_to: - hotmail.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - hotmail.com email_usernames: - r.kutch@timetoreply.com - ltorp@hotmail.com email_usernames_from: - r.kutch@timetoreply.com email_usernames_to: - ltorp@hotmail.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - r.kutch@timetoreply.com email_usernames_received: - ltorp@hotmail.com is_initial_reply: false is_newest_message: false message_type: outbound labels: - 'Sports & Baby' reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false is_manually_excluded_from_sla_breach: false - internet_message_id: 1754418295fGg6G0wAJ9@KU0A6Jx8yNvx0HDxPTuRvlJFU.kpEW date_time: 'Nov 26th 2025 17:51:47' timestamp: 1764179507 subject: 'RE: Web Enquiry Form: maximize real-time ROI' references: - 1737229335dPkHiiCOnl@6qkcdiUyup6V2mFPVfhh5EkT7.DHmm - 1757336234AYsIIQSvr9@YromX0lx0vkVKLywr3hwMTitL.Wvgr replytime: 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null friendly_initial_reply_time: '01m:50s' friendly_raw_initial_reply_time: '01m:50s' friendly_total_reply_time: '16h:16m:09s' microsoft_conversations: - QeIuWuV2eSJO4KhaRh email_usernames: - j.auer@timetoreply.com - r.kutch@timetoreply.com - c.armstrong@timetoreply.com - c.rosenbaum@timetoreply.com - h.wilkinson@timetoreply.com - g.waelchi@timetoreply.com email_usernames_from: - j.auer@timetoreply.com - r.kutch@timetoreply.com email_usernames_reply_to: [] email_usernames_senders: - j.auer@timetoreply.com - r.kutch@timetoreply.com email_usernames_to: - r.kutch@timetoreply.com - c.armstrong@timetoreply.com - c.rosenbaum@timetoreply.com - j.auer@timetoreply.com email_usernames_received: - r.kutch@timetoreply.com - c.armstrong@timetoreply.com - c.rosenbaum@timetoreply.com - h.wilkinson@timetoreply.com - g.waelchi@timetoreply.com - j.auer@timetoreply.com email_domains: - timetoreply.com date_times: - '2025-11-28 13:50:57' - '2025-11-26 13:50:48' - '2025-11-26 13:36:38' - '2025-11-26 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173684960066bxrsAVWJ@rAlW0othXco2nEKTMH5S7SiZV.KzXm date_time: 'Nov 26th 2025 13:50:48' timestamp: 1764165048 subject: 'RE: implement back-end methodologies' references: - 1716038230pMZjaDZtiC@68QzHiYOAp0X7sEFQVlQ1N26i.eK18 - 17543802559e0LZnwCmd@d7nYRgPkwQky0w90wJjzHAe6C.cJPE replytime: 850 classification: reply-all raw_replytime: 850 friendly_reply_time: '14m:10s' friendly_raw_reply_time: '14m:10s' email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - timetoreply.com email_usernames: - r.kutch@timetoreply.com - j.auer@timetoreply.com - c.armstrong@timetoreply.com - c.rosenbaum@timetoreply.com - h.wilkinson@timetoreply.com - g.waelchi@timetoreply.com email_usernames_from: - r.kutch@timetoreply.com email_usernames_to: - j.auer@timetoreply.com - c.armstrong@timetoreply.com - c.rosenbaum@timetoreply.com email_usernames_cc: - 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is_included_in_stats: true reply_is_outlier: false agents_read_status: r.kutch@timetoreply.com: true is_manually_excluded_from_sla_breach: false - internet_message_id: 1744689827NcViwTK74o@2dmgOHbLCTvtApmlLeP4EaE64.WmOZ date_time: 'Nov 28th 2025 12:19:26' timestamp: 1764332366 subject: 'RE: Web Enquiry Form: leverage e-business convergence' references: - 17437808259Niw4ugU3c@Wf5rniPxVdWAPmlKW8uWFfFgt.p3Wv - 1744249826Fjo32pNaX2@BWQ7bDNveLx5ESoAmrvvAyuqz.nNUz replytime: 1781 classification: reply raw_replytime: 1781 friendly_reply_time: '29m:41s' friendly_raw_reply_time: '29m:41s' email_domains: - wehner.info - timetoreply.com email_domains_from: - wehner.info email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - wehner.info email_domains_received: - timetoreply.com email_usernames: - gadams@wehner.info - r.kutch@timetoreply.com email_usernames_from: - gadams@wehner.info email_usernames_to: - r.kutch@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - gadams@wehner.info email_usernames_received: - r.kutch@timetoreply.com is_initial_reply: false is_newest_message: false message_type: inbound labels: - UNREAD reply_is_relevant: false is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: r.kutch@timetoreply.com: false is_manually_excluded_from_sla_breach: false - internet_message_id: 1744249826Fjo32pNaX2@BWQ7bDNveLx5ESoAmrvvAyuqz.nNUz date_time: 'Nov 28th 2025 11:49:45' timestamp: 1764330585 subject: 'RE: Web Enquiry Form: leverage e-business convergence' references: - 17437808259Niw4ugU3c@Wf5rniPxVdWAPmlKW8uWFfFgt.p3Wv replytime: 8681 classification: reply raw_replytime: 8681 friendly_reply_time: '02h:24m:41s' friendly_raw_reply_time: '02h:24m:41s' email_domains: - timetoreply.com - wehner.info email_domains_from: - timetoreply.com email_domains_to: - wehner.info email_domains_reply_to: [] email_domains_senders: - timetoreply.com 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email_domains_to: - timetoreply.com email_domains_reply_to: - wehner.info email_domains_senders: - shields.biz - wehner.info email_domains_received: - timetoreply.com email_usernames: - nrobel@shields.biz - r.kutch@timetoreply.com - gadams@wehner.info email_usernames_from: - nrobel@shields.biz email_usernames_to: - r.kutch@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: - gadams@wehner.info email_usernames_senders: - nrobel@shields.biz - gadams@wehner.info email_usernames_received: - r.kutch@timetoreply.com is_initial_reply: false is_newest_message: false message_type: inbound labels: - UNREAD reply_is_relevant: false is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: r.kutch@timetoreply.com: false is_manually_excluded_from_sla_breach: false labels: - UNREAD has_contact_success: false contact_success_time: null contact_reply_time: null subject: 'Web Enquiry Form: leverage e-business convergence' initial_reply_is_relevant: true initial_reply_is_included_in_stats: true initial_reply_is_outlier: false friendly_time_to_close: '4h:19m' friendly_raw_time_to_close: '4h:19m' is_manually_excluded_from_sla_breach: false customer_has_response: false - id: 220 init_agent_reply_time: 14280 init_agent_action_time: 14280 total_agent_reply_time: 14280 last_received_at_date_time: 'Nov 28th 2025 13:43:51' thread_type: inbound thread_status: await-customer raw_init_agent_reply_time: 14280 init_agent_reply_message_id: 1760772131iIhl0btK75@7EM45LGaeICIKgTGHmpXkT8yY.6qk5 init_reply_agent_id: 1 time_to_close: null raw_time_to_close: null friendly_initial_reply_time: '03h:58m:00s' friendly_raw_initial_reply_time: '03h:58m:00s' friendly_total_reply_time: '03h:58m:00s' microsoft_conversations: [] email_usernames: - h.wilkinson@timetoreply.com - metz.keegan@kohler.info email_usernames_from: - h.wilkinson@timetoreply.com - metz.keegan@kohler.info email_usernames_reply_to: [] email_usernames_senders: - h.wilkinson@timetoreply.com - metz.keegan@kohler.info email_usernames_to: - metz.keegan@kohler.info - h.wilkinson@timetoreply.com email_usernames_received: - metz.keegan@kohler.info - h.wilkinson@timetoreply.com email_domains: - timetoreply.com - kohler.info date_times: - '2025-11-28 13:43:51' - '2025-11-28 09:45:51' message_classifications: - reply - first message_subjects: - 'RE: redefine best-of-breed platforms' - 'redefine best-of-breed platforms' messages: - internet_message_id: 1760772131iIhl0btK75@7EM45LGaeICIKgTGHmpXkT8yY.6qk5 date_time: 'Nov 28th 2025 13:43:51' timestamp: 1764337431 subject: 'RE: redefine best-of-breed platforms' references: - 1749346526Yll7J4s2mg@oMXcxGaexHaz0GPldU9l8utaA.xPLg replytime: 14280 classification: reply raw_replytime: 14280 friendly_reply_time: '03h:58m:00s' friendly_raw_reply_time: '03h:58m:00s' email_domains: - timetoreply.com - kohler.info email_domains_from: - timetoreply.com email_domains_to: - kohler.info email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - kohler.info email_usernames: - h.wilkinson@timetoreply.com - metz.keegan@kohler.info email_usernames_from: - h.wilkinson@timetoreply.com email_usernames_to: - metz.keegan@kohler.info email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - h.wilkinson@timetoreply.com email_usernames_received: - metz.keegan@kohler.info is_initial_reply: true is_newest_message: true message_type: outbound labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false is_manually_excluded_from_sla_breach: false - internet_message_id: 1749346526Yll7J4s2mg@oMXcxGaexHaz0GPldU9l8utaA.xPLg date_time: 'Nov 28th 2025 09:45:51' timestamp: 1764323151 subject: 'redefine best-of-breed platforms' references: null replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - kohler.info - timetoreply.com email_domains_from: - kohler.info email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - kohler.info email_domains_received: - timetoreply.com email_usernames: - metz.keegan@kohler.info - h.wilkinson@timetoreply.com email_usernames_from: - metz.keegan@kohler.info email_usernames_to: - h.wilkinson@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - metz.keegan@kohler.info email_usernames_received: - h.wilkinson@timetoreply.com is_initial_reply: false is_newest_message: false message_type: inbound labels: [] reply_is_relevant: false is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: h.wilkinson@timetoreply.com: true is_manually_excluded_from_sla_breach: false labels: [] has_contact_success: false contact_success_time: null contact_reply_time: null subject: 'redefine best-of-breed platforms' initial_reply_is_relevant: true initial_reply_is_included_in_stats: true initial_reply_is_outlier: false friendly_time_to_close: N/A friendly_raw_time_to_close: N/A is_manually_excluded_from_sla_breach: false customer_has_response: true - id: 306 init_agent_reply_time: 723 init_agent_action_time: 723 total_agent_reply_time: 15141 last_received_at_date_time: 'Nov 28th 2025 13:34:06' thread_type: inbound thread_status: await-agent raw_init_agent_reply_time: 723 init_agent_reply_message_id: 1704307516FnEwDv1VdP@f16ha5oxXehm3GgEHMSAx4frM.fOGn init_reply_agent_id: null time_to_close: null raw_time_to_close: null friendly_initial_reply_time: '12m:03s' friendly_raw_initial_reply_time: '12m:03s' friendly_total_reply_time: '04h:12m:21s' microsoft_conversations: [] email_usernames: - jarret26@yundt.com - g.waelchi@timetoreply.com email_usernames_from: - jarret26@yundt.com - g.waelchi@timetoreply.com email_usernames_reply_to: [] email_usernames_senders: - jarret26@yundt.com - g.waelchi@timetoreply.com email_usernames_to: - g.waelchi@timetoreply.com - jarret26@yundt.com email_usernames_received: - g.waelchi@timetoreply.com - jarret26@yundt.com email_domains: - yundt.com - timetoreply.com date_times: - '2025-11-28 13:34:06' - '2025-11-28 12:45:08' - '2025-11-28 10:03:40' - '2025-11-28 09:33:48' - '2025-11-28 09:21:45' message_classifications: - reply - first message_subjects: - 'RE: redefine revolutionary convergence' - 'redefine revolutionary convergence' messages: - internet_message_id: 1747419014MKJADwV9gs@ECiuFV9Mplnp3eAiXodOJb9Pq.8huy date_time: 'Nov 28th 2025 13:34:06' timestamp: 1764336846 subject: 'RE: redefine revolutionary convergence' references: - 1756352424vaMYsNwOyt@FKEb5ETYwFjsJDKq8xjKcg1yA.KZka - 1704307516FnEwDv1VdP@f16ha5oxXehm3GgEHMSAx4frM.fOGn - 1732498085JDW5gq9Qlh@IHYppZt7UqTkCxUxApQyfabTb.VxJ5 - 1701196881Mwwmy40sh3@0OnnQ3kMmYL7GBTW3RMoJHO9a.aO4g replytime: 2938 classification: reply raw_replytime: 2938 friendly_reply_time: '48m:58s' friendly_raw_reply_time: '48m:58s' email_domains: - yundt.com - timetoreply.com email_domains_from: - yundt.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - yundt.com email_domains_received: - timetoreply.com email_usernames: - jarret26@yundt.com - g.waelchi@timetoreply.com email_usernames_from: - jarret26@yundt.com email_usernames_to: - g.waelchi@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - jarret26@yundt.com email_usernames_received: - g.waelchi@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] reply_is_relevant: false is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: g.waelchi@timetoreply.com: true is_manually_excluded_from_sla_breach: false - internet_message_id: 1701196881Mwwmy40sh3@0OnnQ3kMmYL7GBTW3RMoJHO9a.aO4g date_time: 'Nov 28th 2025 12:45:08' timestamp: 1764333908 subject: 'RE: redefine revolutionary convergence' references: - 1756352424vaMYsNwOyt@FKEb5ETYwFjsJDKq8xjKcg1yA.KZka - 1704307516FnEwDv1VdP@f16ha5oxXehm3GgEHMSAx4frM.fOGn - 1732498085JDW5gq9Qlh@IHYppZt7UqTkCxUxApQyfabTb.VxJ5 replytime: 9688 classification: reply raw_replytime: 9688 friendly_reply_time: '02h:41m:28s' friendly_raw_reply_time: '02h:41m:28s' email_domains: - timetoreply.com - yundt.com email_domains_from: - timetoreply.com email_domains_to: - yundt.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - yundt.com email_usernames: - g.waelchi@timetoreply.com - jarret26@yundt.com email_usernames_from: - g.waelchi@timetoreply.com email_usernames_to: - jarret26@yundt.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - g.waelchi@timetoreply.com email_usernames_received: - jarret26@yundt.com is_initial_reply: false is_newest_message: false message_type: outbound labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false is_manually_excluded_from_sla_breach: false - internet_message_id: 1732498085JDW5gq9Qlh@IHYppZt7UqTkCxUxApQyfabTb.VxJ5 date_time: 'Nov 28th 2025 10:03:40' timestamp: 1764324220 subject: 'RE: redefine revolutionary convergence' references: - 1756352424vaMYsNwOyt@FKEb5ETYwFjsJDKq8xjKcg1yA.KZka - 1704307516FnEwDv1VdP@f16ha5oxXehm3GgEHMSAx4frM.fOGn replytime: 1792 classification: reply raw_replytime: 1792 friendly_reply_time: '29m:52s' friendly_raw_reply_time: '29m:52s' email_domains: - yundt.com - timetoreply.com email_domains_from: - yundt.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - yundt.com email_domains_received: - timetoreply.com email_usernames: - jarret26@yundt.com - g.waelchi@timetoreply.com email_usernames_from: - jarret26@yundt.com email_usernames_to: - g.waelchi@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - jarret26@yundt.com email_usernames_received: - g.waelchi@timetoreply.com is_initial_reply: false is_newest_message: false message_type: inbound labels: [] reply_is_relevant: false is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: g.waelchi@timetoreply.com: true is_manually_excluded_from_sla_breach: false - internet_message_id: 1704307516FnEwDv1VdP@f16ha5oxXehm3GgEHMSAx4frM.fOGn date_time: 'Nov 28th 2025 09:33:48' timestamp: 1764322428 subject: 'RE: redefine revolutionary convergence' references: - 1756352424vaMYsNwOyt@FKEb5ETYwFjsJDKq8xjKcg1yA.KZka replytime: 723 classification: reply raw_replytime: 723 friendly_reply_time: '12m:03s' friendly_raw_reply_time: '12m:03s' email_domains: - timetoreply.com - yundt.com email_domains_from: - timetoreply.com email_domains_to: - yundt.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - yundt.com email_usernames: - g.waelchi@timetoreply.com - jarret26@yundt.com email_usernames_from: - g.waelchi@timetoreply.com email_usernames_to: - jarret26@yundt.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - g.waelchi@timetoreply.com email_usernames_received: - jarret26@yundt.com is_initial_reply: true is_newest_message: false message_type: outbound labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false is_manually_excluded_from_sla_breach: false - internet_message_id: 1756352424vaMYsNwOyt@FKEb5ETYwFjsJDKq8xjKcg1yA.KZka date_time: 'Nov 28th 2025 09:21:45' timestamp: 1764321705 subject: 'redefine revolutionary convergence' references: null replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - yundt.com - timetoreply.com email_domains_from: - yundt.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - yundt.com email_domains_received: - timetoreply.com email_usernames: - jarret26@yundt.com - g.waelchi@timetoreply.com email_usernames_from: - jarret26@yundt.com 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thread_type: inbound thread_status: closed raw_init_agent_reply_time: 2474 init_agent_reply_message_id: 17378182165BogsBnAGC@YXiQLbfFb8x7d6hgAm7mBzOxX.TgSr init_reply_agent_id: 1 time_to_close: 9247 raw_time_to_close: 9247 friendly_initial_reply_time: '41m:14s' friendly_raw_initial_reply_time: '41m:14s' friendly_total_reply_time: '48m:34s' microsoft_conversations: - iLjlq1fXXDhLtZeHtz email_usernames: - h.wilkinson@timetoreply.com - closed@timetoreply.com - metz.keegan@kohler.info email_usernames_from: - h.wilkinson@timetoreply.com - metz.keegan@kohler.info email_usernames_reply_to: [] email_usernames_senders: - h.wilkinson@timetoreply.com - metz.keegan@kohler.info email_usernames_to: - closed@timetoreply.com - h.wilkinson@timetoreply.com - metz.keegan@kohler.info email_usernames_received: - closed@timetoreply.com - h.wilkinson@timetoreply.com - metz.keegan@kohler.info email_domains: - timetoreply.com - kohler.info date_times: - '2025-11-28 13:28:20' - '2025-11-28 11:42:47' - 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1754762589o7w0du9IZp@4EeuumO4slWalyyPzfH2szNBY.R0H3 replytime: 2474 classification: reply raw_replytime: 2474 friendly_reply_time: '41m:14s' friendly_raw_reply_time: '41m:14s' email_domains: - timetoreply.com - kohler.info email_domains_from: - timetoreply.com email_domains_to: - kohler.info email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - kohler.info email_usernames: - h.wilkinson@timetoreply.com - metz.keegan@kohler.info email_usernames_from: - h.wilkinson@timetoreply.com email_usernames_to: - metz.keegan@kohler.info email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - h.wilkinson@timetoreply.com email_usernames_received: - metz.keegan@kohler.info is_initial_reply: true is_newest_message: false message_type: outbound labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false is_manually_excluded_from_sla_breach: false - internet_message_id: 1754762589o7w0du9IZp@4EeuumO4slWalyyPzfH2szNBY.R0H3 date_time: 'Nov 28th 2025 10:54:13' timestamp: 1764327253 subject: 'deliver end-to-end niches' references: null replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - kohler.info - timetoreply.com email_domains_from: - kohler.info email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - kohler.info email_domains_received: - timetoreply.com email_usernames: - metz.keegan@kohler.info - h.wilkinson@timetoreply.com email_usernames_from: - metz.keegan@kohler.info email_usernames_to: - h.wilkinson@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - metz.keegan@kohler.info email_usernames_received: - h.wilkinson@timetoreply.com is_initial_reply: false is_newest_message: false message_type: inbound labels: [] reply_is_relevant: false is_closing_email: false is_included_in_stats: true 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1756617504XsqZFxEV0i@O819Uo3V5EGOMAWBOs1g0kKFH.DOsK date_time: 'Nov 28th 2025 10:18:46' timestamp: 1764325126 subject: 'architect granular communities' references: null replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - lebsack.com - timetoreply.com email_domains_from: - lebsack.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - lebsack.com email_domains_received: - timetoreply.com email_usernames: - sherman33@lebsack.com - g.waelchi@timetoreply.com email_usernames_from: - sherman33@lebsack.com email_usernames_to: - g.waelchi@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - sherman33@lebsack.com email_usernames_received: - g.waelchi@timetoreply.com is_initial_reply: false is_newest_message: false message_type: inbound labels: - UNREAD - CATEGORY_PROMOTIONS - CATEGORY_SOCIAL reply_is_relevant: false is_closing_email: false 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1736730265EyOeGtj2D7@IkjFqmBfomrlv5fhu88MKKNJf.9gaB date_time: 'Nov 28th 2025 12:44:18' timestamp: 1764333858 subject: "FW: brand holistic channels (Excluded from statistics because it's a closing email)" references: - 17576446199deDRK1tzk@tHF2NhmezOvrcJ79zhk7qohTT.gWuI - 1710017989HR60GHQ5hS@O7YtfSwWrgVCN3Famaknbu7cE.sT8G - '1737171141' replytime: null classification: forward raw_replytime: null friendly_reply_time: Pending friendly_raw_reply_time: Pending email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - timetoreply.com email_usernames: - h.wilkinson@timetoreply.com - closed@timetoreply.com email_usernames_from: - h.wilkinson@timetoreply.com email_usernames_to: - closed@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - h.wilkinson@timetoreply.com email_usernames_received: - 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email_domains_from: - timetoreply.com email_domains_to: - wilkinson.info email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - wilkinson.info email_usernames: - h.wilkinson@timetoreply.com - vdeckow@wilkinson.info email_usernames_from: - h.wilkinson@timetoreply.com email_usernames_to: - vdeckow@wilkinson.info email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - h.wilkinson@timetoreply.com email_usernames_received: - vdeckow@wilkinson.info is_initial_reply: true is_newest_message: false message_type: outbound labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false is_manually_excluded_from_sla_breach: false - internet_message_id: 17576446199deDRK1tzk@tHF2NhmezOvrcJ79zhk7qohTT.gWuI date_time: 'Nov 28th 2025 10:06:50' timestamp: 1764324410 subject: 'brand holistic channels' references: null replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - wilkinson.info - timetoreply.com email_domains_from: - wilkinson.info email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - wilkinson.info email_domains_received: - timetoreply.com email_usernames: - vdeckow@wilkinson.info - h.wilkinson@timetoreply.com email_usernames_from: - vdeckow@wilkinson.info email_usernames_to: - h.wilkinson@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - vdeckow@wilkinson.info email_usernames_received: - h.wilkinson@timetoreply.com is_initial_reply: false is_newest_message: false message_type: inbound labels: [] reply_is_relevant: false is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: h.wilkinson@timetoreply.com: true is_manually_excluded_from_sla_breach: false labels: - UNREAD has_contact_success: false contact_success_time: null contact_reply_time: null subject: 'brand holistic channels' initial_reply_is_relevant: true initial_reply_is_included_in_stats: true initial_reply_is_outlier: false friendly_time_to_close: '2h:37m' friendly_raw_time_to_close: '2h:37m' is_manually_excluded_from_sla_breach: false customer_has_response: false - id: 678 init_agent_reply_time: null init_agent_action_time: 1502 total_agent_reply_time: 1841 last_received_at_date_time: 'Nov 28th 2025 12:40:44' thread_type: inbound thread_status: internal raw_init_agent_reply_time: null init_agent_reply_message_id: null init_reply_agent_id: null time_to_close: null raw_time_to_close: null friendly_initial_reply_time: Pending friendly_raw_initial_reply_time: Pending friendly_total_reply_time: '30m:41s' microsoft_conversations: - y8LAh6Yte66QRuzygG email_usernames: - r.kutch@timetoreply.com - g.waelchi@timetoreply.com - astiedemann@doyle.org email_usernames_from: - r.kutch@timetoreply.com - g.waelchi@timetoreply.com - astiedemann@doyle.org email_usernames_reply_to: [] email_usernames_senders: - r.kutch@timetoreply.com - g.waelchi@timetoreply.com - astiedemann@doyle.org email_usernames_to: - g.waelchi@timetoreply.com - r.kutch@timetoreply.com email_usernames_received: - g.waelchi@timetoreply.com - r.kutch@timetoreply.com email_domains: - timetoreply.com - doyle.org date_times: - '2025-11-28 12:40:44' - '2025-11-28 12:37:47' - '2025-11-28 12:35:05' - '2025-11-28 12:10:03' message_classifications: - reply - forward - first message_subjects: - 'RE: enable clicks-and-mortar convergence' - 'FW: enable clicks-and-mortar convergence' - 'enable clicks-and-mortar convergence' messages: - internet_message_id: 1747449332xB8NptfcEC@ypuGgI5NZJve4LPUTk56uSeC5.TetU date_time: 'Nov 28th 2025 12:40:44' timestamp: 1764333644 subject: 'RE: enable clicks-and-mortar convergence' references: - 1755128933MGAxkVd2XK@vuvmxzTBmadNfAijonT9QoH74.eJ0o - 1734598149W0KAVKCWMh@x5h38F3wrPFyJ349ZoAFoofic.PKyp - 1745584884dW7mqNHPAq@yT3BaowFWNGtqzLFQHhofG9be.5QYK replytime: 177 classification: reply raw_replytime: 177 friendly_reply_time: '02m:57s' friendly_raw_reply_time: '02m:57s' email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - timetoreply.com email_usernames: - r.kutch@timetoreply.com - g.waelchi@timetoreply.com email_usernames_from: - r.kutch@timetoreply.com email_usernames_to: - g.waelchi@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - r.kutch@timetoreply.com email_usernames_received: - g.waelchi@timetoreply.com is_initial_reply: false is_newest_message: true message_type: internal labels: - UNREAD - CATEGORY_UPDATES - INBOX reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: g.waelchi@timetoreply.com: true is_manually_excluded_from_sla_breach: false - internet_message_id: 1745584884dW7mqNHPAq@yT3BaowFWNGtqzLFQHhofG9be.5QYK date_time: 'Nov 28th 2025 12:37:47' timestamp: 1764333467 subject: 'RE: enable clicks-and-mortar convergence' references: - 1755128933MGAxkVd2XK@vuvmxzTBmadNfAijonT9QoH74.eJ0o - 1734598149W0KAVKCWMh@x5h38F3wrPFyJ349ZoAFoofic.PKyp replytime: 162 classification: reply raw_replytime: 162 friendly_reply_time: '02m:42s' friendly_raw_reply_time: '02m:42s' email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - timetoreply.com email_usernames: - g.waelchi@timetoreply.com - r.kutch@timetoreply.com email_usernames_from: - g.waelchi@timetoreply.com email_usernames_to: - r.kutch@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - g.waelchi@timetoreply.com email_usernames_received: - r.kutch@timetoreply.com is_initial_reply: false is_newest_message: false message_type: internal labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: r.kutch@timetoreply.com: true is_manually_excluded_from_sla_breach: false - internet_message_id: 1734598149W0KAVKCWMh@x5h38F3wrPFyJ349ZoAFoofic.PKyp date_time: 'Nov 28th 2025 12:35:05' timestamp: 1764333305 subject: 'FW: enable clicks-and-mortar convergence' references: - 1755128933MGAxkVd2XK@vuvmxzTBmadNfAijonT9QoH74.eJ0o replytime: 1502 classification: forward raw_replytime: 1502 friendly_reply_time: '25m:02s' friendly_raw_reply_time: '25m:02s' email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - timetoreply.com email_usernames: - r.kutch@timetoreply.com - g.waelchi@timetoreply.com email_usernames_from: - r.kutch@timetoreply.com email_usernames_to: - g.waelchi@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - r.kutch@timetoreply.com email_usernames_received: - g.waelchi@timetoreply.com is_initial_reply: false is_newest_message: false message_type: internal labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: g.waelchi@timetoreply.com: true is_manually_excluded_from_sla_breach: false - internet_message_id: 1755128933MGAxkVd2XK@vuvmxzTBmadNfAijonT9QoH74.eJ0o date_time: 'Nov 28th 2025 12:10:03' timestamp: 1764331803 subject: 'enable clicks-and-mortar convergence' references: null replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - doyle.org - timetoreply.com email_domains_from: - doyle.org email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - doyle.org email_domains_received: - timetoreply.com email_usernames: - astiedemann@doyle.org - r.kutch@timetoreply.com email_usernames_from: - astiedemann@doyle.org email_usernames_to: - r.kutch@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - astiedemann@doyle.org email_usernames_received: - r.kutch@timetoreply.com is_initial_reply: false is_newest_message: false message_type: inbound labels: [] reply_is_relevant: false is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: r.kutch@timetoreply.com: true is_manually_excluded_from_sla_breach: false labels: - UNREAD - CATEGORY_UPDATES - INBOX has_contact_success: false contact_success_time: null contact_reply_time: null subject: 'enable clicks-and-mortar convergence' initial_reply_is_relevant: true initial_reply_is_included_in_stats: true initial_reply_is_outlier: false friendly_time_to_close: N/A friendly_raw_time_to_close: N/A is_manually_excluded_from_sla_breach: false customer_has_response: false items: type: object properties: id: type: integer example: 227 init_agent_reply_time: type: string example: null init_agent_action_time: type: string example: null total_agent_reply_time: type: integer example: 0 last_received_at_date_time: type: string example: 'Nov 28th 2025 14:06:04' thread_type: type: string example: outbound thread_status: type: string example: await-customer raw_init_agent_reply_time: type: string example: null init_agent_reply_message_id: type: string example: null init_reply_agent_id: type: string example: null time_to_close: type: string example: null raw_time_to_close: type: string example: null friendly_initial_reply_time: type: string example: Pending friendly_raw_initial_reply_time: type: string example: Pending friendly_total_reply_time: type: string example: N/A microsoft_conversations: type: array example: [] email_usernames: type: array example: - h.wilkinson@timetoreply.com - gutkowski.derick@schinner.org items: type: string email_usernames_from: type: array example: - h.wilkinson@timetoreply.com items: type: string email_usernames_reply_to: type: array example: [] email_usernames_senders: type: array example: - h.wilkinson@timetoreply.com items: type: string email_usernames_to: type: array example: - gutkowski.derick@schinner.org items: type: string email_usernames_received: type: array example: - gutkowski.derick@schinner.org items: type: string email_domains: type: array example: - timetoreply.com - schinner.org items: type: string date_times: type: array example: - '2025-11-28 14:06:04' items: type: string message_classifications: type: array example: - first items: type: string message_subjects: type: array example: - 'RE: transform compelling action-items' items: type: string messages: type: array example: - internet_message_id: 1755413338wHdoB6Iq7y@GEWq44wxsgfoFXJUveHgB75aH.Zovl date_time: 'Nov 28th 2025 14:06:04' timestamp: 1764338764 subject: 'RE: transform compelling action-items' references: - 1760215491MuRKl6v5Ns@hZMCaDqPoBHrA2rXvGQLvprQH.ecf3 replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - timetoreply.com - schinner.org email_domains_from: - timetoreply.com email_domains_to: - schinner.org email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - schinner.org email_usernames: - h.wilkinson@timetoreply.com - gutkowski.derick@schinner.org email_usernames_from: - h.wilkinson@timetoreply.com email_usernames_to: - gutkowski.derick@schinner.org email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - h.wilkinson@timetoreply.com email_usernames_received: - gutkowski.derick@schinner.org is_initial_reply: false is_newest_message: true message_type: outbound labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false is_manually_excluded_from_sla_breach: false items: type: object properties: internet_message_id: type: string example: 1755413338wHdoB6Iq7y@GEWq44wxsgfoFXJUveHgB75aH.Zovl date_time: type: string example: 'Nov 28th 2025 14:06:04' timestamp: type: integer example: 1764338764 subject: type: string example: 'RE: transform compelling action-items' references: type: array example: - 1760215491MuRKl6v5Ns@hZMCaDqPoBHrA2rXvGQLvprQH.ecf3 items: type: string replytime: type: string example: null classification: type: string example: first raw_replytime: type: string example: null friendly_reply_time: type: string example: N/A friendly_raw_reply_time: type: string example: N/A email_domains: type: array example: - timetoreply.com - schinner.org items: type: string email_domains_from: type: array example: - timetoreply.com items: type: string email_domains_to: type: array example: - schinner.org items: type: string email_domains_reply_to: type: array example: [] email_domains_senders: type: array example: - timetoreply.com items: type: string email_domains_received: type: array example: - schinner.org items: type: string email_usernames: type: array example: - h.wilkinson@timetoreply.com - gutkowski.derick@schinner.org items: type: string email_usernames_from: type: array example: - h.wilkinson@timetoreply.com items: type: string email_usernames_to: type: array example: - gutkowski.derick@schinner.org items: type: string email_usernames_cc: type: array example: [] email_usernames_reply_to: type: array example: [] email_usernames_senders: type: array example: - h.wilkinson@timetoreply.com items: type: string email_usernames_received: type: array example: - gutkowski.derick@schinner.org items: type: string is_initial_reply: type: boolean example: false is_newest_message: type: boolean example: true message_type: type: string example: outbound labels: type: array example: [] reply_is_relevant: type: boolean example: true is_closing_email: type: boolean example: false is_included_in_stats: type: boolean example: true reply_is_outlier: type: boolean example: false is_manually_excluded_from_sla_breach: type: boolean example: false labels: type: array example: [] has_contact_success: type: boolean example: false contact_success_time: type: string example: null contact_reply_time: type: string example: null subject: type: string example: 'RE: transform compelling action-items' initial_reply_is_relevant: type: boolean example: true initial_reply_is_included_in_stats: type: boolean example: true initial_reply_is_outlier: type: boolean example: false friendly_time_to_close: type: string example: N/A friendly_raw_time_to_close: type: string example: N/A is_manually_excluded_from_sla_breach: type: boolean example: false customer_has_response: type: boolean example: false first_page_url: type: string example: 'https://timetoreply.local/api/logs/conversations?page=1' from: type: integer example: 1 last_page: type: integer example: 44 last_page_url: type: string example: 'https://timetoreply.local/api/logs/conversations?page=44' links: type: array example: - url: null label: '« Previous' page: null active: false - url: 'https://timetoreply.local/api/logs/conversations?page=1' label: '1' page: 1 active: true - url: 'https://timetoreply.local/api/logs/conversations?page=2' label: '2' page: 2 active: false - url: 'https://timetoreply.local/api/logs/conversations?page=3' label: '3' page: 3 active: false - url: 'https://timetoreply.local/api/logs/conversations?page=4' label: '4' page: 4 active: false - url: 'https://timetoreply.local/api/logs/conversations?page=5' label: '5' page: 5 active: false - url: 'https://timetoreply.local/api/logs/conversations?page=6' label: '6' page: 6 active: false - url: 'https://timetoreply.local/api/logs/conversations?page=7' label: '7' page: 7 active: false - url: 'https://timetoreply.local/api/logs/conversations?page=8' label: '8' page: 8 active: false - url: 'https://timetoreply.local/api/logs/conversations?page=9' label: '9' page: 9 active: false - url: 'https://timetoreply.local/api/logs/conversations?page=10' label: '10' page: 10 active: false - url: null label: ... active: false - url: 'https://timetoreply.local/api/logs/conversations?page=43' label: '43' page: 43 active: false - url: 'https://timetoreply.local/api/logs/conversations?page=44' label: '44' page: 44 active: false - url: 'https://timetoreply.local/api/logs/conversations?page=2' label: 'Next »' page: 2 active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' page: type: string example: null active: type: boolean example: false next_page_url: type: string example: 'https://timetoreply.local/api/logs/conversations?page=2' path: type: string example: 'https://timetoreply.local/api/logs/conversations' per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: integer example: 15 total: type: integer example: 652 stats: type: object properties: threads: type: object properties: total: type: integer example: 652 internal: type: integer example: 62 inbound: type: integer example: 455 outbound: type: integer example: 135 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 494 have_replies_from_agents: type: integer example: 444 have_no_replies_from_agents: type: integer example: 208 completionRatio: type: object properties: ratio: type: number example: 83.3 numerator: type: integer example: 379 denominator: type: integer example: 455 handledRate: type: object properties: rate: type: integer example: 0 numerator: type: integer example: 0 denominator: type: integer example: 652 top_labels: type: string example: '' messages_per_conversations_avg: type: number example: 1.3 messages_sent_per_conversations_avg: type: number example: 1.3 messages_received_per_conversations_avg: type: integer example: 0 labels: type: object properties: total: type: integer example: 0 list: type: array example: [] messages: type: object properties: count: type: integer example: 1763 initial: type: integer example: 0 replies: type: integer example: 946 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 0 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 0 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 860 initial: type: integer example: 0 replies: type: integer example: 584 forward: type: integer example: 0 follow_up: type: integer example: 0 initial_replies: type: integer example: 379 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 overallTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 584 initialTTR: type: object properties: friendly: type: string example: '1h:33m' raw: type: integer example: 5594 friendly_no_business: type: string example: '1h:58m' raw_no_business: type: integer example: 7113 deviation_friendly: type: string example: '11m:10s' deviation_raw: type: integer example: 670 deviation_friendly_no_business: type: string example: '11m:1s' deviation_raw_no_business: type: integer example: 661 median_friendly: type: string example: '21m:21s' median_raw: type: integer example: 1281 median_friendly_no_business: type: string example: '22m:16s' median_raw_no_business: type: integer example: 1336 consistency_score: type: string example: 47.7% consistency_score_no_business: type: string example: 50.52% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 379 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A dailyStats: type: array example: [] type: type: string example: stats tags: - Logs /api/logs/messages: get: summary: 'Messages - Report' operationId: messagesReport description: "Message Logs data\nThe full list of available columns for the \"columns\" parameter are:\n- internet_message_id\n- date_time\n- timestamp\n- subject\n- references\n- replytime\n- classification\n- raw_replytime\n- friendly_reply_time\n- friendly_raw_reply_time\n- email_domains\n- email_domains_from\n- email_domains_to\n- email_domains_reply_to\n- email_domains_senders\n- email_domains_received\n- email_usernames\n- email_usernames_from\n- email_usernames_to\n- email_usernames_cc\n- email_usernames_reply_to\n- email_usernames_senders\n- email_usernames_received\n- is_initial_reply\n- is_newest_message\n- message_type\n- labels\n- reply_is_relevant\n- is_closing_email\n- is_included_in_stats\n- reply_is_outlier\n- agents_read_status\n- thread_id\n- thread_message_count\n- is_manually_excluded_from_sla_breach\n- within_percentile_rank" parameters: - in: query name: from description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: null required: false schema: type: string description: 'The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".' example: null - in: query name: to description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: null required: false schema: type: string description: 'The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".' example: null - in: query name: model description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: null required: false schema: type: string description: 'The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.' example: null - in: query name: model_type description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: null required: false schema: type: string description: 'Model Type of the model being queried. Use "Contact" for email address and domain.' example: null - in: query name: exclude_cc description: 'Should we exclude CC messages from the statistics.' example: null required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics.' example: null - in: query name: model_com description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: null required: false schema: type: string description: 'Model Communicating With, same as Model, except now for who/what the Model is communicating with.' example: null - in: query name: model_type_com description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: null required: false schema: type: string description: 'Model Type of the model you are communicating with. Use "Contact" for email address and domain.' example: null - in: query name: exclude_cc_com description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: null required: false schema: type: boolean description: 'Should we exclude CC messages from the statistics for the communicating with model.' example: null - in: query name: exclusive description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: null required: false schema: type: boolean description: 'Should we only focus on statistics where exclusively Model and ModelCom were involved?.' example: null - in: query name: search description: 'Search a specific email subject line (warning this is very slow!).' example: null required: false schema: type: string description: 'Search a specific email subject line (warning this is very slow!).' example: null - in: query name: label description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: null required: false schema: type: array description: 'Label, if your mail provider supports labels/categories, you can filter your results using them.' example: null items: type: string - in: query name: labels_and_or description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: null required: false schema: type: string description: 'Should we filter by all labels or any labels. Must be either "AND" or "OR".' example: null - in: query name: thread_type description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null - in: query name: thread_status description: 'A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.' example: null - in: query name: has_replies description: 'A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.' example: null - in: query name: classification description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.' example: null - in: query name: messageType description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.' example: null - in: query name: waiting_for_response description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: null required: false schema: type: string description: 'A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.' example: null - in: query name: replies_over description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: null required: false schema: type: integer description: 'Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.' example: null - in: query name: message_replies_over description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: null required: false schema: type: integer description: 'Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.' example: null - in: query name: message_replies_under description: 'Limit results to messages where the reply time was under X minutes.' example: null required: false schema: type: integer description: 'Limit results to messages where the reply time was under X minutes.' example: null - in: query name: no_reply_for description: 'Limit results to messages that have not had a reply for at least X minutes.' example: null required: false schema: type: integer description: 'Limit results to messages that have not had a reply for at least X minutes.' example: null - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: null required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: null - in: query name: sort_by description: 'Field Name to sort messages by. Defaults to date_time.' example: null required: false schema: type: string description: 'Field Name to sort messages by. Defaults to date_time.' example: null - in: query name: direction description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null required: false schema: type: string description: 'Direction in which to sort paginated results. Must be either asc or desc.' example: null - in: query name: page description: 'For paginated results, which page to get.' example: null required: false schema: type: integer description: 'For paginated results, which page to get.' example: null - in: query name: closed_over description: 'Limit results to conversations closed over X minutes.' example: null required: false schema: type: integer description: 'Limit results to conversations closed over X minutes.' example: null - in: query name: columns description: 'Allows you to select which columns you want to return.' example: null required: false schema: type: array description: 'Allows you to select which columns you want to return.' example: null items: type: string - in: query name: viewId description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: null required: false schema: type: integer description: 'The ID of the view you want to use. This will pull in all the filters and settings from that view.' example: null - in: query name: unfilteredView description: 'Should we use the unfiltered view.' example: null required: false schema: type: boolean description: 'Should we use the unfiltered view.' example: null responses: 200: description: '' content: application/json: schema: type: object example: messages: current_page: 1 data: - internet_message_id: 1755413338wHdoB6Iq7y@GEWq44wxsgfoFXJUveHgB75aH.Zovl date_time: 'Nov 28th 2025 14:06:04' timestamp: 1764338764 subject: 'RE: transform compelling action-items' references: - 1760215491MuRKl6v5Ns@hZMCaDqPoBHrA2rXvGQLvprQH.ecf3 replytime: null classification: first raw_replytime: null friendly_reply_time: N/A friendly_raw_reply_time: N/A email_domains: - timetoreply.com - schinner.org email_domains_from: - timetoreply.com email_domains_to: - schinner.org email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - schinner.org email_usernames: - h.wilkinson@timetoreply.com - gutkowski.derick@schinner.org email_usernames_from: - h.wilkinson@timetoreply.com email_usernames_to: - gutkowski.derick@schinner.org email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - h.wilkinson@timetoreply.com email_usernames_received: - gutkowski.derick@schinner.org is_initial_reply: false is_newest_message: true message_type: outbound labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false thread_id: 227 thread_message_count: 1 is_manually_excluded_from_sla_breach: false - internet_message_id: 1711167011CDhSLatZGG@TRkP48VxZ5XyK06fg1eQVjfMt.jDUA date_time: 'Nov 28th 2025 13:57:15' timestamp: 1764338235 subject: 'RE: Web Enquiry Form: maximize real-time ROI' references: - 1737229335dPkHiiCOnl@6qkcdiUyup6V2mFPVfhh5EkT7.DHmm - 1757336234AYsIIQSvr9@YromX0lx0vkVKLywr3hwMTitL.Wvgr - 1754418295fGg6G0wAJ9@KU0A6Jx8yNvx0HDxPTuRvlJFU.kpEW - 1705542663cz3puBvrTw@ILibsAuE7v4XqQHbXqjU1Tvu0.bkuZ replytime: 158369 classification: reply raw_replytime: 158369 friendly_reply_time: '43h:59m:29s' friendly_raw_reply_time: '43h:59m:29s' email_domains: - hotmail.com - timetoreply.com email_domains_from: - hotmail.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - hotmail.com email_domains_received: - timetoreply.com email_usernames: - ltorp@hotmail.com - r.kutch@timetoreply.com email_usernames_from: - ltorp@hotmail.com email_usernames_to: - r.kutch@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - ltorp@hotmail.com email_usernames_received: - r.kutch@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: - CATEGORY_PERSONAL - UNREAD - INBOX - CATEGORY_FORUMS reply_is_relevant: false is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: r.kutch@timetoreply.com: false thread_id: 663 thread_message_count: 4 is_manually_excluded_from_sla_breach: false - internet_message_id: 1719039878Kd1810x8kd@4gBDtJfLIMzZgmpu1IuvIYZD9.sP08 date_time: 'Nov 28th 2025 13:50:57' timestamp: 1764337857 subject: 'RE: implement back-end methodologies' references: - 1716038230pMZjaDZtiC@68QzHiYOAp0X7sEFQVlQ1N26i.eK18 - 17543802559e0LZnwCmd@d7nYRgPkwQky0w90wJjzHAe6C.cJPE - 173684960066bxrsAVWJ@rAlW0othXco2nEKTMH5S7SiZV.KzXm replytime: 57609 classification: reply-all raw_replytime: 172809 friendly_reply_time: '16h:00m:09s' friendly_raw_reply_time: '48h:00m:09s' email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - timetoreply.com email_usernames: - j.auer@timetoreply.com - r.kutch@timetoreply.com - c.armstrong@timetoreply.com - c.rosenbaum@timetoreply.com - h.wilkinson@timetoreply.com - g.waelchi@timetoreply.com email_usernames_from: - j.auer@timetoreply.com email_usernames_to: - r.kutch@timetoreply.com - c.armstrong@timetoreply.com - c.rosenbaum@timetoreply.com email_usernames_cc: - h.wilkinson@timetoreply.com - g.waelchi@timetoreply.com email_usernames_reply_to: [] email_usernames_senders: - j.auer@timetoreply.com email_usernames_received: - r.kutch@timetoreply.com - c.armstrong@timetoreply.com - c.rosenbaum@timetoreply.com - h.wilkinson@timetoreply.com - g.waelchi@timetoreply.com is_initial_reply: false is_newest_message: true message_type: internal labels: - UNREAD reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: h.wilkinson@timetoreply.com: true g.waelchi@timetoreply.com: true c.armstrong@timetoreply.com: true r.kutch@timetoreply.com: false c.rosenbaum@timetoreply.com: true thread_id: 656 thread_message_count: 4 is_manually_excluded_from_sla_breach: false - internet_message_id: 1743832738uxQdnFJPA7@Opvayf7KM7gLE5ccHR141AGJU.3ouh date_time: 'Nov 28th 2025 13:44:46' timestamp: 1764337486 subject: 'RE: reinvent cross-platform action-items' references: - 1741607359FAAi8jc35U@TvSJRe7KztKTlAUHeXtdfFGuz.Lj6V - 1712492626PFEoivfVYP@xcTnxsN4rdwoHjWeLZ7d6j4ya.DzRM - 17282766218vjgLWut2v@0YQJW72UA4yp5UZcX7l2Ybnq4.z97q replytime: 697 classification: reply raw_replytime: 697 friendly_reply_time: '11m:37s' friendly_raw_reply_time: '11m:37s' email_domains: - hotmail.com - timetoreply.com email_domains_from: - hotmail.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - hotmail.com email_domains_received: - timetoreply.com email_usernames: - friedrich.grimes@hotmail.com - r.kutch@timetoreply.com email_usernames_from: - friedrich.grimes@hotmail.com email_usernames_to: - r.kutch@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - friedrich.grimes@hotmail.com email_usernames_received: - r.kutch@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] reply_is_relevant: false is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: r.kutch@timetoreply.com: true thread_id: 990 thread_message_count: 4 is_manually_excluded_from_sla_breach: false - internet_message_id: 1704195449H4MMWjtI1T@wyGSmjAe2XeTHerd7HUJx0axK.VEPQ date_time: 'Nov 28th 2025 13:44:12' timestamp: 1764337452 subject: "FW: Web Enquiry Form: leverage e-business convergence (Excluded from statistics because it's a closing email)" references: - 17437808259Niw4ugU3c@Wf5rniPxVdWAPmlKW8uWFfFgt.p3Wv - 1744249826Fjo32pNaX2@BWQ7bDNveLx5ESoAmrvvAyuqz.nNUz - 1744689827NcViwTK74o@2dmgOHbLCTvtApmlLeP4EaE64.WmOZ - 1701655439lv7AP6oL6G@DDpwsvOgV7NXJ3B8DUWmreDNv.I4kk replytime: null classification: forward raw_replytime: null friendly_reply_time: Pending friendly_raw_reply_time: Pending email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - timetoreply.com email_usernames: - r.kutch@timetoreply.com - closed@timetoreply.com email_usernames_from: - r.kutch@timetoreply.com email_usernames_to: - closed@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - r.kutch@timetoreply.com email_usernames_received: - closed@timetoreply.com is_initial_reply: false is_newest_message: true message_type: internal labels: [] reply_is_relevant: true is_closing_email: true is_included_in_stats: true reply_is_outlier: false thread_id: 713 thread_message_count: 5 is_manually_excluded_from_sla_breach: false - internet_message_id: 1760772131iIhl0btK75@7EM45LGaeICIKgTGHmpXkT8yY.6qk5 date_time: 'Nov 28th 2025 13:43:51' timestamp: 1764337431 subject: 'RE: redefine best-of-breed platforms' references: - 1749346526Yll7J4s2mg@oMXcxGaexHaz0GPldU9l8utaA.xPLg replytime: 14280 classification: reply raw_replytime: 14280 friendly_reply_time: '03h:58m:00s' friendly_raw_reply_time: '03h:58m:00s' email_domains: - timetoreply.com - kohler.info email_domains_from: - timetoreply.com email_domains_to: - kohler.info email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - kohler.info email_usernames: - h.wilkinson@timetoreply.com - metz.keegan@kohler.info email_usernames_from: - h.wilkinson@timetoreply.com email_usernames_to: - metz.keegan@kohler.info email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - h.wilkinson@timetoreply.com email_usernames_received: - metz.keegan@kohler.info is_initial_reply: true is_newest_message: true message_type: outbound labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false thread_id: 220 thread_message_count: 2 is_manually_excluded_from_sla_breach: false - internet_message_id: 1747419014MKJADwV9gs@ECiuFV9Mplnp3eAiXodOJb9Pq.8huy date_time: 'Nov 28th 2025 13:34:06' timestamp: 1764336846 subject: 'RE: redefine revolutionary convergence' references: - 1756352424vaMYsNwOyt@FKEb5ETYwFjsJDKq8xjKcg1yA.KZka - 1704307516FnEwDv1VdP@f16ha5oxXehm3GgEHMSAx4frM.fOGn - 1732498085JDW5gq9Qlh@IHYppZt7UqTkCxUxApQyfabTb.VxJ5 - 1701196881Mwwmy40sh3@0OnnQ3kMmYL7GBTW3RMoJHO9a.aO4g replytime: 2938 classification: reply raw_replytime: 2938 friendly_reply_time: '48m:58s' friendly_raw_reply_time: '48m:58s' email_domains: - yundt.com - timetoreply.com email_domains_from: - yundt.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - yundt.com email_domains_received: - timetoreply.com email_usernames: - jarret26@yundt.com - g.waelchi@timetoreply.com email_usernames_from: - jarret26@yundt.com email_usernames_to: - g.waelchi@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - jarret26@yundt.com email_usernames_received: - g.waelchi@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: [] reply_is_relevant: false is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: g.waelchi@timetoreply.com: true thread_id: 306 thread_message_count: 5 is_manually_excluded_from_sla_breach: false - internet_message_id: 17282766218vjgLWut2v@0YQJW72UA4yp5UZcX7l2Ybnq4.z97q date_time: 'Nov 28th 2025 13:33:09' timestamp: 1764336789 subject: 'RE: reinvent cross-platform action-items' references: - 1741607359FAAi8jc35U@TvSJRe7KztKTlAUHeXtdfFGuz.Lj6V - 1712492626PFEoivfVYP@xcTnxsN4rdwoHjWeLZ7d6j4ya.DzRM replytime: 42034 classification: reply raw_replytime: 99634 friendly_reply_time: '11h:40m:34s' friendly_raw_reply_time: '27h:40m:34s' email_domains: - timetoreply.com - hotmail.com email_domains_from: - timetoreply.com email_domains_to: - hotmail.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - hotmail.com email_usernames: - r.kutch@timetoreply.com - friedrich.grimes@hotmail.com email_usernames_from: - r.kutch@timetoreply.com email_usernames_to: - friedrich.grimes@hotmail.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - r.kutch@timetoreply.com email_usernames_received: - friedrich.grimes@hotmail.com is_initial_reply: false is_newest_message: false message_type: outbound labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false thread_id: 990 thread_message_count: 4 is_manually_excluded_from_sla_breach: false - internet_message_id: 17592852349kGe6vqXF2@4qpnO5kNl2nAhuZqfNQbUkqYR.9coI date_time: 'Nov 28th 2025 13:28:20' timestamp: 1764336500 subject: "FW: deliver end-to-end niches (Excluded from statistics because it's a closing email)" references: - 1754762589o7w0du9IZp@4EeuumO4slWalyyPzfH2szNBY.R0H3 - 17378182165BogsBnAGC@YXiQLbfFb8x7d6hgAm7mBzOxX.TgSr - 1723614855Z7h8bPwFAn@Bv5EHpohpIGpnXwFeKBCvHN5V.D8WY replytime: null classification: forward raw_replytime: null friendly_reply_time: Pending friendly_raw_reply_time: Pending email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - timetoreply.com email_usernames: - h.wilkinson@timetoreply.com - closed@timetoreply.com email_usernames_from: - h.wilkinson@timetoreply.com email_usernames_to: - closed@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - h.wilkinson@timetoreply.com email_usernames_received: - closed@timetoreply.com is_initial_reply: false is_newest_message: true message_type: internal labels: [] reply_is_relevant: true is_closing_email: true is_included_in_stats: true reply_is_outlier: false thread_id: 223 thread_message_count: 4 is_manually_excluded_from_sla_breach: false - internet_message_id: 1738794707BmckJc5dNO@CJZ7xKb10S8ESSvwFYAfC1yyI.40qE date_time: 'Nov 28th 2025 13:27:21' timestamp: 1764336441 subject: 'RE: Web Enquiry Form: facilitate e-business infrastructures' references: - 1754799721D5OVQHHW8Q@6rsVxcLNe8awMuGgKXNsgDzSU.t4CA - 1724703633vG9hMlTR2r@XnQJG4viJ98i02ebEuvQ65aNa.IGw7 - 1712781881l2N6Yiw8iH@N8kuVxQFbYrwLBjE1bKZ2YhVD.T3i7 replytime: 267 classification: reply raw_replytime: 267 friendly_reply_time: '04m:27s' friendly_raw_reply_time: '04m:27s' email_domains: - timetoreply.com - koch.info email_domains_from: - timetoreply.com email_domains_to: - koch.info email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - koch.info email_usernames: - c.rosenbaum@timetoreply.com - hudson74@koch.info email_usernames_from: - c.rosenbaum@timetoreply.com email_usernames_to: - hudson74@koch.info email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - c.rosenbaum@timetoreply.com email_usernames_received: - hudson74@koch.info is_initial_reply: false is_newest_message: true message_type: outbound labels: [] reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false thread_id: 1000 thread_message_count: 4 is_manually_excluded_from_sla_breach: false - internet_message_id: 1712781881l2N6Yiw8iH@N8kuVxQFbYrwLBjE1bKZ2YhVD.T3i7 date_time: 'Nov 28th 2025 13:22:54' timestamp: 1764336174 subject: 'RE: Web Enquiry Form: facilitate e-business infrastructures' references: - 1754799721D5OVQHHW8Q@6rsVxcLNe8awMuGgKXNsgDzSU.t4CA - 1724703633vG9hMlTR2r@XnQJG4viJ98i02ebEuvQ65aNa.IGw7 replytime: 5187 classification: reply raw_replytime: 5187 friendly_reply_time: '01h:26m:27s' friendly_raw_reply_time: '01h:26m:27s' email_domains: - koch.info - timetoreply.com email_domains_from: - koch.info email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - koch.info email_domains_received: - timetoreply.com email_usernames: - hudson74@koch.info - c.rosenbaum@timetoreply.com email_usernames_from: - hudson74@koch.info email_usernames_to: - c.rosenbaum@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - hudson74@koch.info email_usernames_received: - c.rosenbaum@timetoreply.com is_initial_reply: false is_newest_message: false message_type: inbound labels: [] reply_is_relevant: false is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: c.rosenbaum@timetoreply.com: true thread_id: 1000 thread_message_count: 4 is_manually_excluded_from_sla_breach: false - internet_message_id: 1739778046OBHxco6w0a@oapViM3BYoqsm59PlYAVFkfgY.rkaM date_time: 'Nov 28th 2025 13:15:29' timestamp: 1764335729 subject: "FW: architect granular communities (Excluded from statistics because it's a closing email)" references: - 1756617504XsqZFxEV0i@O819Uo3V5EGOMAWBOs1g0kKFH.DOsK - 1707506976FTLJrNU4vQ@rua3Mv2t4BGcT2zchKq7ABtKh.mm7l replytime: 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'Nov 28th 2025 13:02:31' timestamp: 1764334951 subject: "FW: embrace bleeding-edge supply-chains (Excluded from statistics because it's a closing email)" references: - 17027521687P6eY6GU7V@9joPd0T7c4M6OqWTk68JC9pSv.TGJJ - 1761305394MhivgGWC8i@1b9h1ckCY5L0GGCZxsLwALnAJ.V7Ja - 1707306961paFaVE5Edo@prraN1dWGv1XO1U8kK9xKjvKM.ZlEp - 1757041034Z6rugZT4QT@pgbwV2mnWfFCWFqdFgmjEa20i.7Diz replytime: null classification: forward raw_replytime: null friendly_reply_time: Pending friendly_raw_reply_time: Pending email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - timetoreply.com email_usernames: - j.auer@timetoreply.com - closed@timetoreply.com email_usernames_from: - j.auer@timetoreply.com email_usernames_to: - closed@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - j.auer@timetoreply.com email_usernames_received: - closed@timetoreply.com is_initial_reply: false is_newest_message: true message_type: internal labels: - IMPORTANT - UNREAD - INBOX reply_is_relevant: true is_closing_email: true is_included_in_stats: true reply_is_outlier: false thread_id: 828 thread_message_count: 5 is_manually_excluded_from_sla_breach: false - internet_message_id: 1701655439lv7AP6oL6G@DDpwsvOgV7NXJ3B8DUWmreDNv.I4kk date_time: 'Nov 28th 2025 12:58:54' timestamp: 1764334734 subject: 'FW: Web Enquiry Form: leverage e-business convergence' references: - 17437808259Niw4ugU3c@Wf5rniPxVdWAPmlKW8uWFfFgt.p3Wv - 1744249826Fjo32pNaX2@BWQ7bDNveLx5ESoAmrvvAyuqz.nNUz - 1744689827NcViwTK74o@2dmgOHbLCTvtApmlLeP4EaE64.WmOZ replytime: 2368 classification: follow-up raw_replytime: 2368 friendly_reply_time: '39m:28s' friendly_raw_reply_time: '39m:28s' email_domains: - wehner.info - timetoreply.com email_domains_from: - wehner.info email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - wehner.info email_domains_received: - timetoreply.com email_usernames: - gadams@wehner.info - r.kutch@timetoreply.com email_usernames_from: - gadams@wehner.info email_usernames_to: - r.kutch@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - gadams@wehner.info email_usernames_received: - r.kutch@timetoreply.com is_initial_reply: false is_newest_message: false message_type: inbound labels: [] reply_is_relevant: false is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: r.kutch@timetoreply.com: true thread_id: 713 thread_message_count: 5 is_manually_excluded_from_sla_breach: false - internet_message_id: 1718190201i3MJDFW1GX@cE87aDxlEGqQWH4fUnaaQ0gAb.AxwV date_time: 'Nov 28th 2025 12:52:58' timestamp: 1764334378 subject: 'FW: drive value-added e-services' references: - 1713153413wCupZtDfX0@0mUZ2YU2KshEHcMfccnerTqDp.NDZE - 1688180999BZsZDNLOMW@mB0KtPED7B7aZ9OBFQXi3Jhil.cpYR - 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false agents_read_status: j.auer@timetoreply.com: true thread_id: 415 thread_message_count: 3 is_manually_excluded_from_sla_breach: true first_page_url: 'https://timetoreply.local/api/logs/messages?page=1' from: 1 last_page: 118 last_page_url: 'https://timetoreply.local/api/logs/messages?page=118' links: - url: null label: '« Previous' page: null active: false - url: 'https://timetoreply.local/api/logs/messages?page=1' label: '1' page: 1 active: true - url: 'https://timetoreply.local/api/logs/messages?page=2' label: '2' page: 2 active: false - url: 'https://timetoreply.local/api/logs/messages?page=3' label: '3' page: 3 active: false - url: 'https://timetoreply.local/api/logs/messages?page=4' label: '4' page: 4 active: false - url: 'https://timetoreply.local/api/logs/messages?page=5' label: '5' page: 5 active: false - url: 'https://timetoreply.local/api/logs/messages?page=6' label: '6' page: 6 active: false - url: 'https://timetoreply.local/api/logs/messages?page=7' label: '7' page: 7 active: false - url: 'https://timetoreply.local/api/logs/messages?page=8' label: '8' page: 8 active: false - url: 'https://timetoreply.local/api/logs/messages?page=9' label: '9' page: 9 active: false - url: 'https://timetoreply.local/api/logs/messages?page=10' label: '10' page: 10 active: false - url: null label: ... active: false - url: 'https://timetoreply.local/api/logs/messages?page=117' label: '117' page: 117 active: false - url: 'https://timetoreply.local/api/logs/messages?page=118' label: '118' page: 118 active: false - url: 'https://timetoreply.local/api/logs/messages?page=2' label: 'Next »' page: 2 active: false next_page_url: 'https://timetoreply.local/api/logs/messages?page=2' path: 'https://timetoreply.local/api/logs/messages' per_page: 15 prev_page_url: null to: 15 total: 1763 stats: threads: total: 0 internal: 0 inbound: 0 outbound: 0 sent_internally: 0 await_customer: 0 await_agent: 0 closed: 0 have_replies: 0 have_replies_from_agents: 0 have_no_replies_from_agents: 0 completionRatio: ratio: 0 numerator: 379 denominator: 0 handledRate: rate: 0 numerator: 0 denominator: 0 top_labels: '' messages_per_conversations_avg: N/A messages_sent_per_conversations_avg: N/A messages_received_per_conversations_avg: N/A labels: total: 0 list: [] messages: count: 1763 initial: 0 replies: 0 forward: 0 follow_up: 0 received: count: 1144 initial: 497 replies: 483 forward: 50 follow_up: 114 initial_replies: 148 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 avg_wait: N/A avg_wait_raw: null avg_first_wait: N/A avg_first_wait_raw: null sent: count: 860 initial: 184 replies: 584 forward: 84 follow_up: 8 initial_replies: 379 dayOfWeek: Monday: 0 Tuesday: 0 Wednesday: 0 Thursday: 0 Friday: 0 Saturday: 0 Sunday: 0 hourOfDay: '00:00': 0 '01:00': 0 '02:00': 0 '03:00': 0 '04:00': 0 '05:00': 0 '06:00': 0 '07:00': 0 '08:00': 0 '09:00': 0 '10:00': 0 '11:00': 0 '12:00': 0 '13:00': 0 '14:00': 0 '15:00': 0 '16:00': 0 '17:00': 0 '18:00': 0 '19:00': 0 '20:00': 0 '21:00': 0 '22:00': 0 '23:00': 0 overallTTR: friendly: '1h:43m' raw: 6224 friendly_no_business: '5h:41m' raw_no_business: 20513 deviation_friendly: '14m:19s' deviation_raw: 859 deviation_friendly_no_business: '11m:58s' deviation_raw_no_business: 718 median_friendly: '15m:19s' median_raw: 919 median_friendly_no_business: '22m:12s' median_raw_no_business: 1332 consistency_score: 6.63% consistency_score_no_business: 46.13% percentileRanks: [] percentileRanksRaw: [] within_sla: null within_sla_percentage_friendly: N/A sla_breach: null sla_breach_percentage_friendly: N/A excluded_from_sla: 584 initialTTR: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null deviation_friendly: N/A deviation_raw: null deviation_friendly_no_business: N/A deviation_raw_no_business: null median_friendly: N/A median_raw: null median_friendly_no_business: N/A median_raw_no_business: null consistency_score: N/A consistency_score_no_business: N/A percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A excluded_from_sla: 0 overallTTF: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null overallTTC: friendly: N/A raw: null friendly_no_business: N/A raw_no_business: null percentileRanks: [] percentileRanksRaw: [] within_sla: 0 within_sla_percentage_friendly: N/A sla_breach: 0 sla_breach_percentage_friendly: N/A dailyStats: [] type: stats properties: messages: type: object properties: current_page: type: integer example: 1 data: type: array example: - internet_message_id: 1755413338wHdoB6Iq7y@GEWq44wxsgfoFXJUveHgB75aH.Zovl date_time: 'Nov 28th 2025 14:06:04' timestamp: 1764338764 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thread_message_count: 1 is_manually_excluded_from_sla_breach: false - internet_message_id: 1711167011CDhSLatZGG@TRkP48VxZ5XyK06fg1eQVjfMt.jDUA date_time: 'Nov 28th 2025 13:57:15' timestamp: 1764338235 subject: 'RE: Web Enquiry Form: maximize real-time ROI' references: - 1737229335dPkHiiCOnl@6qkcdiUyup6V2mFPVfhh5EkT7.DHmm - 1757336234AYsIIQSvr9@YromX0lx0vkVKLywr3hwMTitL.Wvgr - 1754418295fGg6G0wAJ9@KU0A6Jx8yNvx0HDxPTuRvlJFU.kpEW - 1705542663cz3puBvrTw@ILibsAuE7v4XqQHbXqjU1Tvu0.bkuZ replytime: 158369 classification: reply raw_replytime: 158369 friendly_reply_time: '43h:59m:29s' friendly_raw_reply_time: '43h:59m:29s' email_domains: - hotmail.com - timetoreply.com email_domains_from: - hotmail.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - hotmail.com email_domains_received: - timetoreply.com email_usernames: - ltorp@hotmail.com - r.kutch@timetoreply.com email_usernames_from: - ltorp@hotmail.com email_usernames_to: - r.kutch@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - ltorp@hotmail.com email_usernames_received: - r.kutch@timetoreply.com is_initial_reply: false is_newest_message: true message_type: inbound labels: - CATEGORY_PERSONAL - UNREAD - INBOX - CATEGORY_FORUMS reply_is_relevant: false is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: r.kutch@timetoreply.com: false thread_id: 663 thread_message_count: 4 is_manually_excluded_from_sla_breach: false - internet_message_id: 1719039878Kd1810x8kd@4gBDtJfLIMzZgmpu1IuvIYZD9.sP08 date_time: 'Nov 28th 2025 13:50:57' timestamp: 1764337857 subject: 'RE: implement back-end methodologies' references: - 1716038230pMZjaDZtiC@68QzHiYOAp0X7sEFQVlQ1N26i.eK18 - 17543802559e0LZnwCmd@d7nYRgPkwQky0w90wJjzHAe6C.cJPE - 173684960066bxrsAVWJ@rAlW0othXco2nEKTMH5S7SiZV.KzXm replytime: 57609 classification: reply-all raw_replytime: 172809 friendly_reply_time: '16h:00m:09s' friendly_raw_reply_time: 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reply_is_relevant: true is_closing_email: false is_included_in_stats: true reply_is_outlier: false agents_read_status: h.wilkinson@timetoreply.com: true g.waelchi@timetoreply.com: true c.armstrong@timetoreply.com: true r.kutch@timetoreply.com: false c.rosenbaum@timetoreply.com: true thread_id: 656 thread_message_count: 4 is_manually_excluded_from_sla_breach: false - internet_message_id: 1743832738uxQdnFJPA7@Opvayf7KM7gLE5ccHR141AGJU.3ouh date_time: 'Nov 28th 2025 13:44:46' timestamp: 1764337486 subject: 'RE: reinvent cross-platform action-items' references: - 1741607359FAAi8jc35U@TvSJRe7KztKTlAUHeXtdfFGuz.Lj6V - 1712492626PFEoivfVYP@xcTnxsN4rdwoHjWeLZ7d6j4ya.DzRM - 17282766218vjgLWut2v@0YQJW72UA4yp5UZcX7l2Ybnq4.z97q replytime: 697 classification: reply raw_replytime: 697 friendly_reply_time: '11m:37s' friendly_raw_reply_time: '11m:37s' email_domains: - hotmail.com - timetoreply.com email_domains_from: - hotmail.com email_domains_to: - timetoreply.com email_domains_reply_to: [] 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1739778046OBHxco6w0a@oapViM3BYoqsm59PlYAVFkfgY.rkaM date_time: 'Nov 28th 2025 13:15:29' timestamp: 1764335729 subject: "FW: architect granular communities (Excluded from statistics because it's a closing email)" references: - 1756617504XsqZFxEV0i@O819Uo3V5EGOMAWBOs1g0kKFH.DOsK - 1707506976FTLJrNU4vQ@rua3Mv2t4BGcT2zchKq7ABtKh.mm7l replytime: null classification: forward raw_replytime: null friendly_reply_time: Pending friendly_raw_reply_time: Pending email_domains: - timetoreply.com email_domains_from: - timetoreply.com email_domains_to: - timetoreply.com email_domains_reply_to: [] email_domains_senders: - timetoreply.com email_domains_received: - timetoreply.com email_usernames: - g.waelchi@timetoreply.com - closed@timetoreply.com email_usernames_from: - g.waelchi@timetoreply.com email_usernames_to: - closed@timetoreply.com email_usernames_cc: [] email_usernames_reply_to: [] email_usernames_senders: - g.waelchi@timetoreply.com email_usernames_received: - closed@timetoreply.com 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type: integer example: 0 sent_internally: type: integer example: 0 await_customer: type: integer example: 0 await_agent: type: integer example: 0 closed: type: integer example: 0 have_replies: type: integer example: 0 have_replies_from_agents: type: integer example: 0 have_no_replies_from_agents: type: integer example: 0 completionRatio: type: object properties: ratio: type: integer example: 0 numerator: type: integer example: 379 denominator: type: integer example: 0 handledRate: type: object properties: rate: type: integer example: 0 numerator: type: integer example: 0 denominator: type: integer example: 0 top_labels: type: string example: '' messages_per_conversations_avg: type: string example: N/A messages_sent_per_conversations_avg: type: string example: N/A messages_received_per_conversations_avg: type: string example: N/A labels: type: object properties: total: type: integer example: 0 list: type: array example: [] messages: type: object properties: count: type: integer example: 1763 initial: type: integer example: 0 replies: type: integer example: 0 forward: type: integer example: 0 follow_up: type: integer example: 0 received: type: object properties: count: type: integer example: 1144 initial: type: integer example: 497 replies: type: integer example: 483 forward: type: integer example: 50 follow_up: type: integer example: 114 initial_replies: type: integer example: 148 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 avg_wait: type: string example: N/A avg_wait_raw: type: string example: null avg_first_wait: type: string example: N/A avg_first_wait_raw: type: string example: null sent: type: object properties: count: type: integer example: 860 initial: type: integer example: 184 replies: type: integer example: 584 forward: type: integer example: 84 follow_up: type: integer example: 8 initial_replies: type: integer example: 379 dayOfWeek: type: object properties: Monday: type: integer example: 0 Tuesday: type: integer example: 0 Wednesday: type: integer example: 0 Thursday: type: integer example: 0 Friday: type: integer example: 0 Saturday: type: integer example: 0 Sunday: type: integer example: 0 hourOfDay: type: object properties: '00:00': type: integer example: 0 '01:00': type: integer example: 0 '02:00': type: integer example: 0 '03:00': type: integer example: 0 '04:00': type: integer example: 0 '05:00': type: integer example: 0 '06:00': type: integer example: 0 '07:00': type: integer example: 0 '08:00': type: integer example: 0 '09:00': type: integer example: 0 '10:00': type: integer example: 0 '11:00': type: integer example: 0 '12:00': type: integer example: 0 '13:00': type: integer example: 0 '14:00': type: integer example: 0 '15:00': type: integer example: 0 '16:00': type: integer example: 0 '17:00': type: integer example: 0 '18:00': type: integer example: 0 '19:00': type: integer example: 0 '20:00': type: integer example: 0 '21:00': type: integer example: 0 '22:00': type: integer example: 0 '23:00': type: integer example: 0 overallTTR: type: object properties: friendly: type: string example: '1h:43m' raw: type: integer example: 6224 friendly_no_business: type: string example: '5h:41m' raw_no_business: type: integer example: 20513 deviation_friendly: type: string example: '14m:19s' deviation_raw: type: integer example: 859 deviation_friendly_no_business: type: string example: '11m:58s' deviation_raw_no_business: type: integer example: 718 median_friendly: type: string example: '15m:19s' median_raw: type: integer example: 919 median_friendly_no_business: type: string example: '22m:12s' median_raw_no_business: type: integer example: 1332 consistency_score: type: string example: 6.63% consistency_score_no_business: type: string example: 46.13% percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: string example: null within_sla_percentage_friendly: type: string example: N/A sla_breach: type: string example: null sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 584 initialTTR: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null deviation_friendly: type: string example: N/A deviation_raw: type: string example: null deviation_friendly_no_business: type: string example: N/A deviation_raw_no_business: type: string example: null median_friendly: type: string example: N/A median_raw: type: string example: null median_friendly_no_business: type: string example: N/A median_raw_no_business: type: string example: null consistency_score: type: string example: N/A consistency_score_no_business: type: string example: N/A percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A excluded_from_sla: type: integer example: 0 overallTTF: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null overallTTC: type: object properties: friendly: type: string example: N/A raw: type: string example: null friendly_no_business: type: string example: N/A raw_no_business: type: string example: null percentileRanks: type: array example: [] percentileRanksRaw: type: array example: [] within_sla: type: integer example: 0 within_sla_percentage_friendly: type: string example: N/A sla_breach: type: integer example: 0 sla_breach_percentage_friendly: type: string example: N/A dailyStats: type: array example: [] type: type: string example: stats tags: - Logs /api/entities/mailboxes: get: summary: 'Mailboxes - List' operationId: mailboxesList description: 'List all mailboxes' parameters: - in: query name: sort_by description: 'The field to sort the mailboxes by.' example: null required: false schema: type: string description: 'The field to sort the mailboxes by.' example: null - in: query name: direction description: 'Sort asc or desc.' example: null required: false schema: type: string description: 'Sort asc or desc.' example: null - in: query name: per_page description: 'The number of mailboxes to show per page.' example: null required: false schema: type: integer description: 'The number of mailboxes to show per page.' example: null - in: query name: page description: 'The page number.' example: null required: false schema: type: integer description: 'The page number.' example: null - in: query name: search description: 'Optional search string.' example: null required: false schema: type: string description: 'Optional search string.' example: null responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 1 company_id: 1 company_name: yourcompany name: 'Henri Wilkinson' email: h.wilkinson@timetoreply.com is_bulk_linked: false main_type: Google active: true created_at: '2025-11-21 14:20:10' email_usernames: - h.wilkinson@timetoreply.com newest_message_date: '2025-11-24 11:01:46' ingestion_started_date: '2025-05-06 10:00:23' ingestion_completed_date: '2025-08-26 02:55:08' ingestion_duration: '2680h:54m' ingestion_duration_seconds: 9651285 user_permissions: - 7 search_string: 'Henri Wilkinson h.wilkinson@timetoreply.com' leave_days: [] work_days: [] business_hours: [] timezone: Africa/Johannesburg is_user: true last_used_addon: '2025-09-16 00:48:44' ttr_extension_installed: false opted_into_body_ingestion: false - id: 2 company_id: 1 company_name: yourcompany name: 'Godfrey Waelchi' email: g.waelchi@timetoreply.com is_bulk_linked: false main_type: Google active: true created_at: '2025-11-21 14:20:10' email_usernames: - g.waelchi@timetoreply.com newest_message_date: null ingestion_started_date: '2025-03-22 08:51:38' ingestion_completed_date: '2025-04-20 20:30:28' ingestion_duration: '707h:38m' ingestion_duration_seconds: 2547530 user_permissions: [] search_string: 'Godfrey Waelchi g.waelchi@timetoreply.com' leave_days: [] work_days: [] business_hours: [] timezone: Africa/Johannesburg is_user: false last_used_addon: null ttr_extension_installed: false opted_into_body_ingestion: false - id: 3 company_id: 1 company_name: yourcompany name: 'Cortney Armstrong' email: c.armstrong@timetoreply.com is_bulk_linked: false main_type: Google active: true created_at: '2025-11-21 14:20:10' email_usernames: - c.armstrong@timetoreply.com newest_message_date: null ingestion_started_date: '2025-04-02 02:51:05' ingestion_completed_date: '2025-09-11 03:02:56' ingestion_duration: '3888h:11m' ingestion_duration_seconds: 13997511 user_permissions: [] search_string: 'Cortney Armstrong c.armstrong@timetoreply.com' leave_days: [] work_days: [] business_hours: [] timezone: Africa/Johannesburg is_user: true last_used_addon: null ttr_extension_installed: false opted_into_body_ingestion: false - id: 4 company_id: 1 company_name: yourcompany name: 'Russell Kutch' email: r.kutch@timetoreply.com is_bulk_linked: false main_type: Google active: true created_at: '2025-11-21 14:20:10' email_usernames: - r.kutch@timetoreply.com newest_message_date: null ingestion_started_date: '2025-01-09 16:47:49' ingestion_completed_date: '2025-03-14 17:19:59' ingestion_duration: '1536h:32m' ingestion_duration_seconds: 5531530 user_permissions: [] search_string: 'Russell Kutch r.kutch@timetoreply.com' leave_days: [] work_days: [] business_hours: [] timezone: Africa/Johannesburg is_user: false last_used_addon: null ttr_extension_installed: false opted_into_body_ingestion: false - id: 5 company_id: 1 company_name: yourcompany name: 'Jerrold Auer' email: j.auer@timetoreply.com is_bulk_linked: false main_type: Google active: true created_at: '2025-11-21 14:20:10' email_usernames: - j.auer@timetoreply.com newest_message_date: null ingestion_started_date: '2025-03-26 09:30:47' ingestion_completed_date: '2025-07-12 05:52:54' ingestion_duration: '2588h:22m' ingestion_duration_seconds: 9318127 user_permissions: [] search_string: 'Jerrold Auer j.auer@timetoreply.com' leave_days: [] work_days: [] business_hours: [] timezone: Africa/Johannesburg is_user: false last_used_addon: '2024-06-21 23:29:05' ttr_extension_installed: false opted_into_body_ingestion: false - id: 6 company_id: 1 company_name: yourcompany name: 'Clay Rosenbaum' email: c.rosenbaum@timetoreply.com is_bulk_linked: false main_type: Google active: true created_at: '2025-11-21 14:20:10' email_usernames: - c.rosenbaum@timetoreply.com newest_message_date: null ingestion_started_date: '2024-12-13 00:03:24' ingestion_completed_date: '2025-11-23 04:32:13' ingestion_duration: '8284h:28m' ingestion_duration_seconds: 29824129 user_permissions: [] search_string: 'Clay Rosenbaum c.rosenbaum@timetoreply.com' leave_days: [] work_days: [] business_hours: [] timezone: Africa/Johannesburg is_user: true last_used_addon: '2024-07-26 07:31:02' ttr_extension_installed: false opted_into_body_ingestion: false first_page_url: 'https://timetoreply.local/api/entities/mailboxes?page=1' from: 1 last_page: 1 last_page_url: 'https://timetoreply.local/api/entities/mailboxes?page=1' links: - url: null label: '« Previous' page: null active: false - url: 'https://timetoreply.local/api/entities/mailboxes?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false next_page_url: null path: 'https://timetoreply.local/api/entities/mailboxes' per_page: 15 prev_page_url: null to: 6 total: 6 properties: current_page: type: integer example: 1 data: type: array example: - id: 1 company_id: 1 company_name: yourcompany name: 'Henri Wilkinson' email: h.wilkinson@timetoreply.com is_bulk_linked: false main_type: Google active: true created_at: '2025-11-21 14:20:10' email_usernames: - h.wilkinson@timetoreply.com newest_message_date: '2025-11-24 11:01:46' ingestion_started_date: '2025-05-06 10:00:23' ingestion_completed_date: '2025-08-26 02:55:08' ingestion_duration: '2680h:54m' ingestion_duration_seconds: 9651285 user_permissions: - 7 search_string: 'Henri Wilkinson h.wilkinson@timetoreply.com' leave_days: [] work_days: [] business_hours: [] timezone: Africa/Johannesburg is_user: true last_used_addon: '2025-09-16 00:48:44' ttr_extension_installed: false opted_into_body_ingestion: false - id: 2 company_id: 1 company_name: yourcompany name: 'Godfrey Waelchi' email: g.waelchi@timetoreply.com is_bulk_linked: false main_type: Google active: true created_at: '2025-11-21 14:20:10' email_usernames: - g.waelchi@timetoreply.com newest_message_date: null ingestion_started_date: '2025-03-22 08:51:38' ingestion_completed_date: '2025-04-20 20:30:28' ingestion_duration: '707h:38m' ingestion_duration_seconds: 2547530 user_permissions: [] search_string: 'Godfrey Waelchi g.waelchi@timetoreply.com' leave_days: [] work_days: [] business_hours: [] timezone: Africa/Johannesburg is_user: false last_used_addon: null ttr_extension_installed: false opted_into_body_ingestion: false - id: 3 company_id: 1 company_name: yourcompany name: 'Cortney Armstrong' email: c.armstrong@timetoreply.com is_bulk_linked: false main_type: Google active: true created_at: '2025-11-21 14:20:10' email_usernames: - c.armstrong@timetoreply.com newest_message_date: null ingestion_started_date: '2025-04-02 02:51:05' ingestion_completed_date: '2025-09-11 03:02:56' ingestion_duration: '3888h:11m' ingestion_duration_seconds: 13997511 user_permissions: [] search_string: 'Cortney Armstrong c.armstrong@timetoreply.com' leave_days: [] work_days: [] business_hours: [] timezone: Africa/Johannesburg is_user: true last_used_addon: null ttr_extension_installed: false opted_into_body_ingestion: false - id: 4 company_id: 1 company_name: yourcompany name: 'Russell Kutch' email: r.kutch@timetoreply.com is_bulk_linked: false main_type: Google active: true created_at: '2025-11-21 14:20:10' email_usernames: - r.kutch@timetoreply.com newest_message_date: null ingestion_started_date: '2025-01-09 16:47:49' ingestion_completed_date: '2025-03-14 17:19:59' ingestion_duration: '1536h:32m' ingestion_duration_seconds: 5531530 user_permissions: [] search_string: 'Russell Kutch r.kutch@timetoreply.com' leave_days: [] work_days: [] business_hours: [] timezone: Africa/Johannesburg is_user: false last_used_addon: null ttr_extension_installed: false opted_into_body_ingestion: false - id: 5 company_id: 1 company_name: yourcompany name: 'Jerrold Auer' email: j.auer@timetoreply.com is_bulk_linked: false main_type: Google active: true created_at: '2025-11-21 14:20:10' email_usernames: - j.auer@timetoreply.com newest_message_date: null ingestion_started_date: '2025-03-26 09:30:47' ingestion_completed_date: '2025-07-12 05:52:54' ingestion_duration: '2588h:22m' ingestion_duration_seconds: 9318127 user_permissions: [] search_string: 'Jerrold Auer j.auer@timetoreply.com' leave_days: [] work_days: [] business_hours: [] timezone: Africa/Johannesburg is_user: false last_used_addon: '2024-06-21 23:29:05' ttr_extension_installed: false opted_into_body_ingestion: false - id: 6 company_id: 1 company_name: yourcompany name: 'Clay Rosenbaum' email: c.rosenbaum@timetoreply.com is_bulk_linked: false main_type: Google active: true created_at: '2025-11-21 14:20:10' email_usernames: - c.rosenbaum@timetoreply.com newest_message_date: null ingestion_started_date: '2024-12-13 00:03:24' ingestion_completed_date: '2025-11-23 04:32:13' ingestion_duration: '8284h:28m' ingestion_duration_seconds: 29824129 user_permissions: [] search_string: 'Clay Rosenbaum c.rosenbaum@timetoreply.com' leave_days: [] work_days: [] business_hours: [] timezone: Africa/Johannesburg is_user: true last_used_addon: '2024-07-26 07:31:02' ttr_extension_installed: false opted_into_body_ingestion: false items: type: object properties: id: type: integer example: 1 company_id: type: integer example: 1 company_name: type: string example: yourcompany name: type: string example: 'Henri Wilkinson' email: type: string example: h.wilkinson@timetoreply.com is_bulk_linked: type: boolean example: false main_type: type: string example: Google active: type: boolean example: true created_at: type: string example: '2025-11-21 14:20:10' email_usernames: type: array example: - h.wilkinson@timetoreply.com items: type: string newest_message_date: type: string example: '2025-11-24 11:01:46' ingestion_started_date: type: string example: '2025-05-06 10:00:23' ingestion_completed_date: type: string example: '2025-08-26 02:55:08' ingestion_duration: type: string example: '2680h:54m' ingestion_duration_seconds: type: integer example: 9651285 user_permissions: type: array example: - 7 items: type: integer search_string: type: string example: 'Henri Wilkinson h.wilkinson@timetoreply.com' leave_days: type: array example: [] work_days: type: array example: [] business_hours: type: array example: [] timezone: type: string example: Africa/Johannesburg is_user: type: boolean example: true last_used_addon: type: string example: '2025-09-16 00:48:44' ttr_extension_installed: type: boolean example: false opted_into_body_ingestion: type: boolean example: false first_page_url: type: string example: 'https://timetoreply.local/api/entities/mailboxes?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/entities/mailboxes?page=1' links: type: array example: - url: null label: '« Previous' page: null active: false - url: 'https://timetoreply.local/api/entities/mailboxes?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' page: type: string example: null active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/entities/mailboxes' per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: integer example: 6 total: type: integer example: 6 tags: - Entities /api/entities/contacts: get: summary: 'Contacts - List' operationId: contactsList description: 'Get all existing contacts.' parameters: - in: query name: sort_by description: 'The field to sort the customers by.' example: null required: false schema: type: string description: 'The field to sort the customers by.' example: null - in: query name: direction description: 'Sort asc or desc.' example: null required: false schema: type: string description: 'Sort asc or desc.' example: null - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: null required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: null - in: query name: page description: 'For paginated results, which page to get.' example: null required: false schema: type: integer description: 'For paginated results, which page to get.' example: null - in: query name: search description: 'Optional search string.' example: null required: false schema: type: string description: 'Optional search string.' example: null responses: 200: description: '' content: application/json: schema: type: object example: data: current_page: 1 data: - id: 2126 company_id: 1 name: aaliyah52@senger.com type: email crm_type: null search_string: aaliyah52@senger.com - id: 2297 company_id: 1 name: abarton@gmail.com type: email crm_type: null search_string: abarton@gmail.com - id: 2444 company_id: 1 name: abel62@beier.com type: email crm_type: null search_string: abel62@beier.com - id: 2142 company_id: 1 name: adelbert.hills@kautzer.net type: email crm_type: null search_string: adelbert.hills@kautzer.net - id: 2385 company_id: 1 name: adrianna93@schultz.com type: email crm_type: null search_string: adrianna93@schultz.com first_page_url: 'https://timetoreply.local/api/entities/contacts?page=1' from: 1 last_page: 90 last_page_url: 'https://timetoreply.local/api/entities/contacts?page=90' links: - url: null label: '« Previous' page: null active: false - url: 'https://timetoreply.local/api/entities/contacts?page=1' label: '1' page: 1 active: true - url: 'https://timetoreply.local/api/entities/contacts?page=2' label: '2' page: 2 active: false - url: 'https://timetoreply.local/api/entities/contacts?page=3' label: '3' page: 3 active: false - url: 'https://timetoreply.local/api/entities/contacts?page=4' label: '4' page: 4 active: false - url: 'https://timetoreply.local/api/entities/contacts?page=5' label: '5' page: 5 active: false - url: 'https://timetoreply.local/api/entities/contacts?page=6' label: '6' page: 6 active: false - url: 'https://timetoreply.local/api/entities/contacts?page=7' label: '7' page: 7 active: false - url: 'https://timetoreply.local/api/entities/contacts?page=8' label: '8' page: 8 active: false - url: 'https://timetoreply.local/api/entities/contacts?page=9' label: '9' page: 9 active: false - url: 'https://timetoreply.local/api/entities/contacts?page=10' label: '10' page: 10 active: false - url: null label: ... active: false - url: 'https://timetoreply.local/api/entities/contacts?page=89' label: '89' page: 89 active: false - url: 'https://timetoreply.local/api/entities/contacts?page=90' label: '90' page: 90 active: false - url: 'https://timetoreply.local/api/entities/contacts?page=2' label: 'Next »' page: 2 active: false next_page_url: 'https://timetoreply.local/api/entities/contacts?page=2' path: 'https://timetoreply.local/api/entities/contacts' per_page: 5 prev_page_url: null to: 5 total: 448 filters: search: null sort_by: name sort_direction: asc per_page: 5 page: 1 properties: data: type: object properties: current_page: type: integer example: 1 data: type: array example: - id: 2126 company_id: 1 name: aaliyah52@senger.com type: email crm_type: null search_string: aaliyah52@senger.com - id: 2297 company_id: 1 name: abarton@gmail.com type: email crm_type: null search_string: abarton@gmail.com - id: 2444 company_id: 1 name: abel62@beier.com type: email crm_type: null search_string: abel62@beier.com - id: 2142 company_id: 1 name: adelbert.hills@kautzer.net type: email crm_type: null search_string: adelbert.hills@kautzer.net - id: 2385 company_id: 1 name: adrianna93@schultz.com type: email crm_type: null search_string: adrianna93@schultz.com items: type: object properties: id: type: integer example: 2126 company_id: type: integer example: 1 name: type: string example: aaliyah52@senger.com type: type: string example: email crm_type: type: string example: null search_string: type: string example: aaliyah52@senger.com first_page_url: type: string example: 'https://timetoreply.local/api/entities/contacts?page=1' from: type: integer example: 1 last_page: type: integer example: 90 last_page_url: type: string example: 'https://timetoreply.local/api/entities/contacts?page=90' links: type: array example: - url: null label: '« Previous' page: null active: false - url: 'https://timetoreply.local/api/entities/contacts?page=1' label: '1' page: 1 active: true - url: 'https://timetoreply.local/api/entities/contacts?page=2' label: '2' page: 2 active: false - url: 'https://timetoreply.local/api/entities/contacts?page=3' label: '3' page: 3 active: false - url: 'https://timetoreply.local/api/entities/contacts?page=4' label: '4' page: 4 active: false - url: 'https://timetoreply.local/api/entities/contacts?page=5' label: '5' page: 5 active: false - url: 'https://timetoreply.local/api/entities/contacts?page=6' label: '6' page: 6 active: false - url: 'https://timetoreply.local/api/entities/contacts?page=7' label: '7' page: 7 active: false - url: 'https://timetoreply.local/api/entities/contacts?page=8' label: '8' page: 8 active: false - url: 'https://timetoreply.local/api/entities/contacts?page=9' label: '9' page: 9 active: false - url: 'https://timetoreply.local/api/entities/contacts?page=10' label: '10' page: 10 active: false - url: null label: ... active: false - url: 'https://timetoreply.local/api/entities/contacts?page=89' label: '89' page: 89 active: false - url: 'https://timetoreply.local/api/entities/contacts?page=90' label: '90' page: 90 active: false - url: 'https://timetoreply.local/api/entities/contacts?page=2' label: 'Next »' page: 2 active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' page: type: string example: null active: type: boolean example: false next_page_url: type: string example: 'https://timetoreply.local/api/entities/contacts?page=2' path: type: string example: 'https://timetoreply.local/api/entities/contacts' per_page: type: integer example: 5 prev_page_url: type: string example: null to: type: integer example: 5 total: type: integer example: 448 filters: type: object properties: search: type: string example: null sort_by: type: string example: name sort_direction: type: string example: asc per_page: type: integer example: 5 page: type: integer example: 1 tags: - Entities /api/entities/contact-groups: get: summary: 'Contact Groups - List' operationId: contactGroupsList description: 'List all Contact Groups' parameters: - in: query name: sort_by description: 'The field to sort the mailboxes by.' example: null required: false schema: type: string description: 'The field to sort the mailboxes by.' example: null - in: query name: direction description: 'Sort asc or desc.' example: null required: false schema: type: string description: 'Sort asc or desc.' example: null - in: query name: per_page description: 'The number of contact groups to show per page.' example: null required: false schema: type: integer description: 'The number of contact groups to show per page.' example: null - in: query name: page description: 'The page number.' example: null required: false schema: type: integer description: 'The page number.' example: null - in: query name: search description: 'Optional search string.' example: null required: false schema: type: string description: 'Optional search string.' example: null responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 1 company_id: 1 name: 'Top Revenue Customers' crm_type: null customer_emails: - rempel.johnathon@satterfield.biz - strosin.rosa@mosciski.net - marietta.rodriguez@moen.net - anderson.florence@batz.com - mertz.michelle@littel.com - valentin.johnson@hilpert.com - shanon.mayer@kertzmann.com - antoinette.dubuque@ohara.org - kaleb.sanford@gleichner.biz - amani.wilkinson@abshire.com - travis.nader@denesik.com - hilton68@dare.com - green.sister@miller.com - quincy34@yundt.org - rickie79@casper.com - greenholt.margie@deckow.com - xfarrell@kilback.com - gerardo86@little.com - kunde.hilma@lowe.com - shana.tillman@gibson.com - bianka.ritchie@doyle.org - constance.mitchell@huels.com - urath@russel.com - hertha.crooks@koss.com - xrunolfsdottir@kshlerin.org - blaze.ohara@gmail.com - yvonne52@sauer.info - zroob@turner.biz - kautzer.meaghan@rodriguez.com - elehner@armstrong.com - hank.lakin@blick.info - gunnar77@senger.biz - jonathon.heathcote@bernhard.com - sabshire@kovacek.org - philip.lynch@crooks.com - gusikowski.ocie@mueller.com - camron.miller@kutch.com - billy09@jenkins.net - gdurgan@stiedemann.net - dickens.emie@mclaughlin.biz - dessie85@schultz.com - dietrich.verda@zulauf.com - demario11@mcglynn.com - conn.alessandra@kub.com - gadams@wehner.info - julien27@jaskolski.com - kellie86@kuhlman.org - velma58@kilback.com - gutkowski.derick@schinner.org - kpowlowski@nitzsche.info - thiel.kathryn@gislason.com - metz.keegan@kohler.info - amos55@boehm.com - boyer.nat@huels.com - mayert.adriel@rohan.org - jones.kenny@mcglynn.com - corkery.tierra@yahoo.com - 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nkeeling@stracke.biz - rhoeger@mcglynn.net - jaskolski.lamar@gibson.com - vpagac@mayert.com - fannie50@moen.info - elwin.ruecker@skiles.com - dakota.goodwin@goyette.com - laury.carter@glover.com - orie93@pacocha.org - paucek.richmond@farrell.net - hschaefer@frami.com - margaret89@zulauf.info - tweissnat@ankunding.com - abarton@gmail.com - jazmin40@dibbert.com - mosciski.iliana@heathcote.info - gtreutel@abbott.net - shayne89@schamberger.net - oreilly.libby@blick.biz - delfina94@raynor.biz - rubye13@volkman.org - mueller.hyman@satterfield.com - yasmeen37@luettgen.com - rosario.nikolaus@kohler.info - upton.ryder@tremblay.com - rath.antonette@metz.info - cicero68@herzog.biz - lelia.halvorson@rodriguez.com - dach.francis@abshire.net - rpowlowski@nolan.com - ybergnaum@willms.com - pink.watsica@kirlin.com - beryl.kovacek@bauch.com - keeling.valentin@becker.net - fswaniawski@kautzer.com - yvette72@ullrich.com - delphine92@leffler.com - lula16@romaguera.com - carol.toy@yahoo.com - brekke.michale@herman.com - bettie62@toy.com - lowe.delphine@yahoo.com - everett55@hegmann.com - velda33@yahoo.com - ucassin@littel.net - carter23@mohr.com - glover.moises@white.com - pmills@von.com - vpowlowski@yahoo.com - ruecker.antone@conroy.com - briana.cummings@orn.org - tklocko@jacobs.biz - hkris@cronin.com - meghan39@effertz.org - erica16@rippin.org - schamberger.dusty@dickens.com - ramon01@smith.net - adrianna93@schultz.com - faye.zulauf@reynolds.org - istark@jakubowski.net - blake.walker@rolfson.biz - keeling.cathryn@hansen.com - yluettgen@nolan.com - irobel@rath.net - garrick44@maggio.biz - walter.anjali@miller.com - schulist.eliza@hotmail.com - magnolia12@yahoo.com - wilkinson.general@muller.net - joan.lind@donnelly.biz - clark.wyman@bernier.com - esta.rolfson@dubuque.biz - igorczany@kling.com - omarvin@rippin.com - fritz87@waelchi.com - alfred56@bogisich.com - lulu.erdman@gutkowski.org - easter.heller@davis.org - dario10@gottlieb.com - qtoy@bashirian.com - 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goyette.com - barrows.org - lind.org - ortiz.biz - harber.com - torphy.com - quitzon.net - adams.net - mcglynn.com - homenick.com - maggio.com - hoeger.com - strosin.org - little.org - shields.com - sporer.com - brakus.com - gerlach.com - hermann.com - kilback.org - dicki.com - bartell.com - okuneva.com - kiehn.info - eichmann.biz - monahan.info - abshire.com - jones.com - marquardt.com - shanahan.info - nicolas.com - price.com - weber.com - murray.com - beier.com - goodwin.org - mcclure.net - lehner.biz - watsica.com - pacocha.com - dickens.com - grady.com - turner.com - johnston.com - fritsch.com - auer.com - volkman.info - lindgren.net - brown.com - pagac.com - renner.com - sawayn.com - bogisich.org - romaguera.net - ward.com - lowe.com - corwin.net - ondricka.com - jacobs.biz - blanda.biz - mosciski.com - orn.com - wiza.com - hettinger.biz - schneider.com - lemke.biz - boyle.com - rice.com - mayer.com - reinger.com user_permissions: - 7 search_string: 'Top Revenue Customers rempel.johnathon@satterfield.biz strosin.rosa@mosciski.net marietta.rodriguez@moen.net anderson.florence@batz.com mertz.michelle@littel.com valentin.johnson@hilpert.com shanon.mayer@kertzmann.com antoinette.dubuque@ohara.org kaleb.sanford@gleichner.biz amani.wilkinson@abshire.com travis.nader@denesik.com hilton68@dare.com green.sister@miller.com quincy34@yundt.org rickie79@casper.com greenholt.margie@deckow.com xfarrell@kilback.com gerardo86@little.com kunde.hilma@lowe.com shana.tillman@gibson.com bianka.ritchie@doyle.org constance.mitchell@huels.com urath@russel.com hertha.crooks@koss.com xrunolfsdottir@kshlerin.org blaze.ohara@gmail.com yvonne52@sauer.info zroob@turner.biz kautzer.meaghan@rodriguez.com elehner@armstrong.com hank.lakin@blick.info gunnar77@senger.biz jonathon.heathcote@bernhard.com sabshire@kovacek.org philip.lynch@crooks.com gusikowski.ocie@mueller.com camron.miller@kutch.com billy09@jenkins.net gdurgan@stiedemann.net dickens.emie@mclaughlin.biz dessie85@schultz.com dietrich.verda@zulauf.com demario11@mcglynn.com conn.alessandra@kub.com gadams@wehner.info julien27@jaskolski.com kellie86@kuhlman.org velma58@kilback.com gutkowski.derick@schinner.org kpowlowski@nitzsche.info thiel.kathryn@gislason.com metz.keegan@kohler.info amos55@boehm.com boyer.nat@huels.com mayert.adriel@rohan.org jones.kenny@mcglynn.com corkery.tierra@yahoo.com dtrantow@jones.com hartmann.josefa@hermiston.com alessandro.waelchi@beer.org bernhard.brooke@eichmann.com daugherty.emile@mante.org rowe.percival@boyer.org floyd50@mccullough.com lavinia86@jacobson.com vdeckow@wilkinson.info dulce64@kshlerin.com imogene.sauer@ebert.com cronin.candace@dickinson.net wnienow@koepp.org xbergnaum@sporer.com farrell.lessie@keebler.net alvina24@ohara.com conor50@rodriguez.biz alanna14@nicolas.info gcollins@lindgren.com julia.abernathy@stehr.org gaylord.marcelo@cummerata.info maddison50@yahoo.com emma09@tillman.com osbaldo18@stark.com viola.hackett@okuneva.net lois.murazik@yahoo.com sonny.feest@ritchie.com michale.gleichner@jacobson.info pfannerstill.rollin@hodkiewicz.com yschoen@windler.com tcronin@altenwerth.com camylle27@mayert.net madisyn33@wilkinson.com dangelo93@hermann.com mona.feil@runolfsson.com ray.littel@jast.com moriah.dietrich@lakin.com xdurgan@swaniawski.com gianni39@hotmail.com rferry@mohr.net pfunk@mann.biz candelario.klein@doyle.org janick02@yahoo.com gabriella47@johns.net shields.savanna@kuhn.info joshuah74@schaefer.biz gleffler@kuphal.com dgottlieb@yahoo.com joseph00@lubowitz.com carolyn36@goodwin.com maynard50@mcclure.com larkin.jerad@bailey.com rosalyn.wyman@schuster.com mccullough.vicente@vonrueden.net carter.lauriane@schuster.info jamil.cremin@gmail.com kade06@fritsch.com vkerluke@hilpert.com tyrese88@zieme.com jude.hills@bernhard.com xwelch@abshire.info astark@herman.com moen.dudley@block.biz dariana17@feil.biz kerluke.morton@corkery.com zetta67@gmail.com sonya39@hotmail.com willis76@stroman.biz mona.hermann@becker.org christiansen.granville@romaguera.com heathcote.julian@russel.net arden.hagenes@reichert.org mjacobs@gleason.biz gislason.christopher@schaefer.info rolfson.chester@abbott.biz gabriella37@franecki.com ellie.mosciski@hilpert.org nkeeling@stracke.biz rhoeger@mcglynn.net jaskolski.lamar@gibson.com vpagac@mayert.com fannie50@moen.info elwin.ruecker@skiles.com dakota.goodwin@goyette.com laury.carter@glover.com orie93@pacocha.org paucek.richmond@farrell.net hschaefer@frami.com margaret89@zulauf.info tweissnat@ankunding.com abarton@gmail.com jazmin40@dibbert.com mosciski.iliana@heathcote.info gtreutel@abbott.net shayne89@schamberger.net oreilly.libby@blick.biz delfina94@raynor.biz rubye13@volkman.org mueller.hyman@satterfield.com yasmeen37@luettgen.com rosario.nikolaus@kohler.info upton.ryder@tremblay.com rath.antonette@metz.info cicero68@herzog.biz lelia.halvorson@rodriguez.com dach.francis@abshire.net rpowlowski@nolan.com ybergnaum@willms.com pink.watsica@kirlin.com beryl.kovacek@bauch.com keeling.valentin@becker.net fswaniawski@kautzer.com yvette72@ullrich.com delphine92@leffler.com lula16@romaguera.com carol.toy@yahoo.com brekke.michale@herman.com bettie62@toy.com lowe.delphine@yahoo.com everett55@hegmann.com velda33@yahoo.com ucassin@littel.net carter23@mohr.com glover.moises@white.com pmills@von.com vpowlowski@yahoo.com ruecker.antone@conroy.com briana.cummings@orn.org tklocko@jacobs.biz hkris@cronin.com meghan39@effertz.org erica16@rippin.org schamberger.dusty@dickens.com ramon01@smith.net adrianna93@schultz.com faye.zulauf@reynolds.org istark@jakubowski.net blake.walker@rolfson.biz keeling.cathryn@hansen.com yluettgen@nolan.com irobel@rath.net garrick44@maggio.biz walter.anjali@miller.com schulist.eliza@hotmail.com magnolia12@yahoo.com wilkinson.general@muller.net joan.lind@donnelly.biz clark.wyman@bernier.com esta.rolfson@dubuque.biz igorczany@kling.com omarvin@rippin.com fritz87@waelchi.com alfred56@bogisich.com lulu.erdman@gutkowski.org easter.heller@davis.org 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bogisich.org - romaguera.net - ward.com - lowe.com - corwin.net - ondricka.com - jacobs.biz - blanda.biz - mosciski.com - orn.com - wiza.com - hettinger.biz - schneider.com - lemke.biz - boyle.com - rice.com - mayer.com - reinger.com user_permissions: [] search_string: 'Active Campaign Customer Group rempel.johnathon@satterfield.biz strosin.rosa@mosciski.net marietta.rodriguez@moen.net anderson.florence@batz.com mertz.michelle@littel.com valentin.johnson@hilpert.com shanon.mayer@kertzmann.com antoinette.dubuque@ohara.org kaleb.sanford@gleichner.biz amani.wilkinson@abshire.com travis.nader@denesik.com hilton68@dare.com green.sister@miller.com quincy34@yundt.org rickie79@casper.com greenholt.margie@deckow.com xfarrell@kilback.com gerardo86@little.com kunde.hilma@lowe.com shana.tillman@gibson.com bianka.ritchie@doyle.org constance.mitchell@huels.com urath@russel.com hertha.crooks@koss.com xrunolfsdottir@kshlerin.org blaze.ohara@gmail.com yvonne52@sauer.info zroob@turner.biz kautzer.meaghan@rodriguez.com elehner@armstrong.com hank.lakin@blick.info gunnar77@senger.biz jonathon.heathcote@bernhard.com sabshire@kovacek.org philip.lynch@crooks.com gusikowski.ocie@mueller.com camron.miller@kutch.com billy09@jenkins.net gdurgan@stiedemann.net dickens.emie@mclaughlin.biz dessie85@schultz.com dietrich.verda@zulauf.com demario11@mcglynn.com conn.alessandra@kub.com gadams@wehner.info julien27@jaskolski.com kellie86@kuhlman.org velma58@kilback.com gutkowski.derick@schinner.org kpowlowski@nitzsche.info thiel.kathryn@gislason.com metz.keegan@kohler.info amos55@boehm.com boyer.nat@huels.com mayert.adriel@rohan.org jones.kenny@mcglynn.com corkery.tierra@yahoo.com dtrantow@jones.com hartmann.josefa@hermiston.com alessandro.waelchi@beer.org bernhard.brooke@eichmann.com daugherty.emile@mante.org rowe.percival@boyer.org floyd50@mccullough.com lavinia86@jacobson.com vdeckow@wilkinson.info dulce64@kshlerin.com imogene.sauer@ebert.com cronin.candace@dickinson.net 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xrunolfsdottir@kshlerin.org blaze.ohara@gmail.com yvonne52@sauer.info zroob@turner.biz kautzer.meaghan@rodriguez.com elehner@armstrong.com hank.lakin@blick.info gunnar77@senger.biz jonathon.heathcote@bernhard.com sabshire@kovacek.org philip.lynch@crooks.com gusikowski.ocie@mueller.com camron.miller@kutch.com billy09@jenkins.net gdurgan@stiedemann.net dickens.emie@mclaughlin.biz dessie85@schultz.com dietrich.verda@zulauf.com demario11@mcglynn.com conn.alessandra@kub.com gadams@wehner.info julien27@jaskolski.com kellie86@kuhlman.org velma58@kilback.com gutkowski.derick@schinner.org kpowlowski@nitzsche.info thiel.kathryn@gislason.com metz.keegan@kohler.info amos55@boehm.com boyer.nat@huels.com mayert.adriel@rohan.org jones.kenny@mcglynn.com corkery.tierra@yahoo.com dtrantow@jones.com hartmann.josefa@hermiston.com alessandro.waelchi@beer.org bernhard.brooke@eichmann.com daugherty.emile@mante.org rowe.percival@boyer.org floyd50@mccullough.com lavinia86@jacobson.com vdeckow@wilkinson.info 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bechtelar.com - kozey.com - mayert.com - medhurst.com - dooley.org - gibson.biz - gulgowski.com - yahoo.com - gottlieb.com - friesen.biz - kutch.info - considine.com - keeling.com - bauch.biz - kirlin.net - timetoreply.com - schowalter.com - doyle.com - baumbach.com - sawayn.info - schumm.net - ledner.com - ferry.com - ullrich.com - rolfson.com - kessler.info - crona.org - schiller.net - haley.biz - senger.com - gutmann.com - block.biz - leannon.net - gmail.com - kutch.com - kub.com - green.com - kautzer.net - pouros.org - ortiz.com - schaefer.com - huel.com - heller.net - walker.net - satterfield.biz - armstrong.com - quitzon.com - rowe.net - schmidt.com - hamill.com - kris.info - turcotte.com - bruen.info - reichert.net - emard.com - kuhlman.net - dickinson.com - white.net - zieme.com - lueilwitz.com - flatley.biz - harris.info - cremin.com - purdy.info - crona.com - stoltenberg.net - koss.com - koch.info - swift.net - jaskolski.com - bergstrom.com - mckenzie.com - dare.biz - williamson.com - bogan.com - haag.com - hintz.info - schumm.com - barrows.com - grant.com - mohr.biz - wisoky.com - skiles.biz - hudson.com - mcdermott.com - kihn.info - franecki.com - bailey.com - goodwin.com - stroman.org - schmitt.com - hills.info - reichert.com - reinger.net - effertz.com - cummerata.net - mills.com - kunze.com - goyette.com - barrows.org - lind.org - ortiz.biz - harber.com - torphy.com - quitzon.net - adams.net - mcglynn.com - homenick.com - maggio.com - hoeger.com - strosin.org - little.org - shields.com - sporer.com - brakus.com - gerlach.com - hermann.com - kilback.org - dicki.com - bartell.com - okuneva.com - kiehn.info - eichmann.biz - monahan.info - abshire.com - jones.com - marquardt.com - shanahan.info - nicolas.com - price.com - weber.com - murray.com - beier.com - goodwin.org - mcclure.net - lehner.biz - watsica.com - pacocha.com - dickens.com - grady.com - turner.com - johnston.com - fritsch.com - auer.com - volkman.info - lindgren.net - brown.com - pagac.com - renner.com - sawayn.com - bogisich.org - romaguera.net - ward.com - lowe.com - corwin.net - ondricka.com - jacobs.biz - blanda.biz - mosciski.com - orn.com - wiza.com - hettinger.biz - schneider.com - lemke.biz - boyle.com - rice.com - mayer.com - reinger.com items: type: string user_permissions: type: array example: - 7 items: type: integer search_string: type: string example: 'Top Revenue Customers rempel.johnathon@satterfield.biz strosin.rosa@mosciski.net marietta.rodriguez@moen.net anderson.florence@batz.com mertz.michelle@littel.com valentin.johnson@hilpert.com shanon.mayer@kertzmann.com antoinette.dubuque@ohara.org kaleb.sanford@gleichner.biz amani.wilkinson@abshire.com travis.nader@denesik.com hilton68@dare.com green.sister@miller.com quincy34@yundt.org rickie79@casper.com greenholt.margie@deckow.com xfarrell@kilback.com gerardo86@little.com kunde.hilma@lowe.com shana.tillman@gibson.com bianka.ritchie@doyle.org constance.mitchell@huels.com urath@russel.com hertha.crooks@koss.com xrunolfsdottir@kshlerin.org blaze.ohara@gmail.com yvonne52@sauer.info zroob@turner.biz kautzer.meaghan@rodriguez.com elehner@armstrong.com hank.lakin@blick.info gunnar77@senger.biz jonathon.heathcote@bernhard.com sabshire@kovacek.org philip.lynch@crooks.com gusikowski.ocie@mueller.com camron.miller@kutch.com billy09@jenkins.net gdurgan@stiedemann.net dickens.emie@mclaughlin.biz dessie85@schultz.com dietrich.verda@zulauf.com demario11@mcglynn.com conn.alessandra@kub.com gadams@wehner.info julien27@jaskolski.com kellie86@kuhlman.org velma58@kilback.com gutkowski.derick@schinner.org kpowlowski@nitzsche.info thiel.kathryn@gislason.com metz.keegan@kohler.info amos55@boehm.com boyer.nat@huels.com mayert.adriel@rohan.org jones.kenny@mcglynn.com corkery.tierra@yahoo.com dtrantow@jones.com hartmann.josefa@hermiston.com alessandro.waelchi@beer.org bernhard.brooke@eichmann.com daugherty.emile@mante.org rowe.percival@boyer.org floyd50@mccullough.com lavinia86@jacobson.com vdeckow@wilkinson.info dulce64@kshlerin.com imogene.sauer@ebert.com cronin.candace@dickinson.net wnienow@koepp.org xbergnaum@sporer.com farrell.lessie@keebler.net alvina24@ohara.com conor50@rodriguez.biz alanna14@nicolas.info gcollins@lindgren.com julia.abernathy@stehr.org gaylord.marcelo@cummerata.info maddison50@yahoo.com emma09@tillman.com osbaldo18@stark.com viola.hackett@okuneva.net lois.murazik@yahoo.com sonny.feest@ritchie.com michale.gleichner@jacobson.info pfannerstill.rollin@hodkiewicz.com yschoen@windler.com tcronin@altenwerth.com camylle27@mayert.net madisyn33@wilkinson.com dangelo93@hermann.com mona.feil@runolfsson.com ray.littel@jast.com moriah.dietrich@lakin.com xdurgan@swaniawski.com gianni39@hotmail.com rferry@mohr.net pfunk@mann.biz candelario.klein@doyle.org janick02@yahoo.com gabriella47@johns.net shields.savanna@kuhn.info joshuah74@schaefer.biz gleffler@kuphal.com dgottlieb@yahoo.com joseph00@lubowitz.com carolyn36@goodwin.com maynard50@mcclure.com larkin.jerad@bailey.com rosalyn.wyman@schuster.com mccullough.vicente@vonrueden.net carter.lauriane@schuster.info jamil.cremin@gmail.com kade06@fritsch.com vkerluke@hilpert.com tyrese88@zieme.com jude.hills@bernhard.com xwelch@abshire.info astark@herman.com moen.dudley@block.biz dariana17@feil.biz kerluke.morton@corkery.com zetta67@gmail.com sonya39@hotmail.com willis76@stroman.biz mona.hermann@becker.org christiansen.granville@romaguera.com heathcote.julian@russel.net arden.hagenes@reichert.org mjacobs@gleason.biz gislason.christopher@schaefer.info rolfson.chester@abbott.biz gabriella37@franecki.com ellie.mosciski@hilpert.org nkeeling@stracke.biz rhoeger@mcglynn.net jaskolski.lamar@gibson.com vpagac@mayert.com fannie50@moen.info elwin.ruecker@skiles.com dakota.goodwin@goyette.com laury.carter@glover.com orie93@pacocha.org paucek.richmond@farrell.net hschaefer@frami.com margaret89@zulauf.info tweissnat@ankunding.com abarton@gmail.com jazmin40@dibbert.com mosciski.iliana@heathcote.info gtreutel@abbott.net shayne89@schamberger.net oreilly.libby@blick.biz delfina94@raynor.biz rubye13@volkman.org mueller.hyman@satterfield.com yasmeen37@luettgen.com rosario.nikolaus@kohler.info upton.ryder@tremblay.com rath.antonette@metz.info cicero68@herzog.biz lelia.halvorson@rodriguez.com dach.francis@abshire.net rpowlowski@nolan.com ybergnaum@willms.com pink.watsica@kirlin.com beryl.kovacek@bauch.com keeling.valentin@becker.net fswaniawski@kautzer.com yvette72@ullrich.com delphine92@leffler.com lula16@romaguera.com carol.toy@yahoo.com brekke.michale@herman.com bettie62@toy.com lowe.delphine@yahoo.com everett55@hegmann.com velda33@yahoo.com ucassin@littel.net carter23@mohr.com glover.moises@white.com pmills@von.com vpowlowski@yahoo.com ruecker.antone@conroy.com briana.cummings@orn.org tklocko@jacobs.biz hkris@cronin.com meghan39@effertz.org erica16@rippin.org schamberger.dusty@dickens.com ramon01@smith.net adrianna93@schultz.com faye.zulauf@reynolds.org istark@jakubowski.net blake.walker@rolfson.biz keeling.cathryn@hansen.com yluettgen@nolan.com irobel@rath.net garrick44@maggio.biz walter.anjali@miller.com schulist.eliza@hotmail.com magnolia12@yahoo.com wilkinson.general@muller.net joan.lind@donnelly.biz clark.wyman@bernier.com esta.rolfson@dubuque.biz igorczany@kling.com omarvin@rippin.com fritz87@waelchi.com alfred56@bogisich.com lulu.erdman@gutkowski.org easter.heller@davis.org dario10@gottlieb.com qtoy@bashirian.com bradtke.ludie@jenkins.org mayra43@schulist.info hayes.adele@christiansen.net kirlin.hermann@gislason.com darius.king@kozey.com enola.bauch@grady.org arielle75@stroman.org hchristiansen@gmail.com ogoyette@morissette.com yundt.com morissette.org schuster.com zemlak.com harber.net mills.org kling.com jacobson.org bauch.com quigley.biz krajcik.info lebsack.com hackett.info hettinger.com hotmail.com waelchi.com anderson.com huels.com koch.biz tromp.net oconner.biz treutel.info schaden.com shields.biz douglas.info hills.com kuvalis.com kuhlman.com hegmann.info bechtelar.com kozey.com mayert.com medhurst.com dooley.org gibson.biz gulgowski.com yahoo.com gottlieb.com friesen.biz kutch.info considine.com keeling.com bauch.biz kirlin.net timetoreply.com schowalter.com doyle.com baumbach.com sawayn.info schumm.net ledner.com ferry.com ullrich.com rolfson.com kessler.info crona.org schiller.net haley.biz senger.com gutmann.com block.biz leannon.net gmail.com kutch.com kub.com green.com kautzer.net pouros.org ortiz.com schaefer.com huel.com heller.net walker.net satterfield.biz armstrong.com quitzon.com rowe.net schmidt.com hamill.com kris.info turcotte.com bruen.info reichert.net emard.com kuhlman.net dickinson.com white.net zieme.com lueilwitz.com flatley.biz harris.info cremin.com purdy.info crona.com stoltenberg.net koss.com koch.info swift.net jaskolski.com bergstrom.com mckenzie.com dare.biz williamson.com bogan.com haag.com hintz.info schumm.com barrows.com grant.com mohr.biz wisoky.com skiles.biz hudson.com mcdermott.com kihn.info franecki.com bailey.com goodwin.com stroman.org schmitt.com hills.info reichert.com reinger.net effertz.com cummerata.net mills.com kunze.com goyette.com barrows.org lind.org ortiz.biz harber.com torphy.com quitzon.net adams.net mcglynn.com homenick.com maggio.com hoeger.com strosin.org little.org shields.com sporer.com brakus.com gerlach.com hermann.com kilback.org dicki.com bartell.com okuneva.com kiehn.info eichmann.biz monahan.info abshire.com jones.com marquardt.com shanahan.info nicolas.com price.com weber.com murray.com beier.com goodwin.org mcclure.net lehner.biz watsica.com pacocha.com dickens.com grady.com turner.com johnston.com fritsch.com auer.com volkman.info lindgren.net brown.com pagac.com renner.com sawayn.com bogisich.org romaguera.net ward.com lowe.com corwin.net ondricka.com jacobs.biz blanda.biz mosciski.com orn.com wiza.com hettinger.biz schneider.com lemke.biz boyle.com rice.com mayer.com reinger.com' first_page_url: type: string example: 'https://timetoreply.local/api/entities/contact-groups?page=1' from: type: integer example: 1 last_page: type: integer example: 2 last_page_url: type: string example: 'https://timetoreply.local/api/entities/contact-groups?page=2' links: type: array example: - url: null label: '« Previous' page: null active: false - url: 'https://timetoreply.local/api/entities/contact-groups?page=1' label: '1' page: 1 active: true - url: 'https://timetoreply.local/api/entities/contact-groups?page=2' label: '2' page: 2 active: false - url: 'https://timetoreply.local/api/entities/contact-groups?page=2' label: 'Next »' page: 2 active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' page: type: string example: null active: type: boolean example: false next_page_url: type: string example: 'https://timetoreply.local/api/entities/contact-groups?page=2' path: type: string example: 'https://timetoreply.local/api/entities/contact-groups' per_page: type: integer example: 5 prev_page_url: type: string example: null to: type: integer example: 5 total: type: integer example: 7 tags: - Entities /api/entities/group-mailboxes: get: summary: 'Group Mailboxes - List' operationId: groupMailboxesList description: 'Show all Group Mailboxes' parameters: - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: null required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: null - in: query name: page description: 'For paginated results, which page to get.' example: null required: false schema: type: integer description: 'For paginated results, which page to get.' example: null - in: query name: search description: 'For searching by name.' example: null required: false schema: type: string description: 'For searching by name.' example: null - in: query name: sort_by description: 'Field to sort by.' example: null required: false schema: type: string description: 'Field to sort by.' example: null - in: query name: direction description: 'Sort direction.' example: null required: false schema: type: string description: 'Sort direction.' example: null responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 1 company_id: 1 name: 'US Support' first_reply_time_goal: 0 overall_reply_time_goal: 0 time_to_close_goal: 0 created_at: '2025-11-28 14:20:11' updated_at: '2025-11-28 14:20:11' agents_count: 6 model_type: 'Group Mailbox' group_mailbox_address: us-support@timetoreply.com email_usernames: - id: 19 username: us-support domain_id: 8 email_address: us-support@timetoreply.com pivot: email_usernameable_type: group_mailbox email_usernameable_id: 1 email_username_id: 19 label: none - id: 2 company_id: 1 name: 'EU Support' first_reply_time_goal: 0 overall_reply_time_goal: 0 time_to_close_goal: 0 created_at: '2025-11-28 14:20:11' updated_at: '2025-11-28 14:20:11' agents_count: 6 model_type: 'Group Mailbox' group_mailbox_address: eu-support@timetoreply.com email_usernames: - id: 20 username: eu-support domain_id: 8 email_address: eu-support@timetoreply.com pivot: email_usernameable_type: group_mailbox email_usernameable_id: 2 email_username_id: 20 label: none first_page_url: 'https://timetoreply.local/api/entities/group-mailboxes?page=1' from: 1 last_page: 1 last_page_url: 'https://timetoreply.local/api/entities/group-mailboxes?page=1' links: - url: null label: '« Previous' page: null active: false - url: 'https://timetoreply.local/api/entities/group-mailboxes?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false next_page_url: null path: 'https://timetoreply.local/api/entities/group-mailboxes' per_page: 15 prev_page_url: null to: 2 total: 2 properties: current_page: type: integer example: 1 data: type: array example: - id: 1 company_id: 1 name: 'US Support' first_reply_time_goal: 0 overall_reply_time_goal: 0 time_to_close_goal: 0 created_at: '2025-11-28 14:20:11' updated_at: '2025-11-28 14:20:11' agents_count: 6 model_type: 'Group Mailbox' group_mailbox_address: us-support@timetoreply.com email_usernames: - id: 19 username: us-support domain_id: 8 email_address: us-support@timetoreply.com pivot: email_usernameable_type: group_mailbox email_usernameable_id: 1 email_username_id: 19 label: none - id: 2 company_id: 1 name: 'EU Support' first_reply_time_goal: 0 overall_reply_time_goal: 0 time_to_close_goal: 0 created_at: '2025-11-28 14:20:11' updated_at: '2025-11-28 14:20:11' agents_count: 6 model_type: 'Group Mailbox' group_mailbox_address: eu-support@timetoreply.com email_usernames: - id: 20 username: eu-support domain_id: 8 email_address: eu-support@timetoreply.com pivot: email_usernameable_type: group_mailbox email_usernameable_id: 2 email_username_id: 20 label: none items: type: object properties: id: type: integer example: 1 company_id: type: integer example: 1 name: type: string example: 'US Support' first_reply_time_goal: type: integer example: 0 overall_reply_time_goal: type: integer example: 0 time_to_close_goal: type: integer example: 0 created_at: type: string example: '2025-11-28 14:20:11' updated_at: type: string example: '2025-11-28 14:20:11' agents_count: type: integer example: 6 model_type: type: string example: 'Group Mailbox' group_mailbox_address: type: string example: us-support@timetoreply.com email_usernames: type: array example: - id: 19 username: us-support domain_id: 8 email_address: us-support@timetoreply.com pivot: email_usernameable_type: group_mailbox email_usernameable_id: 1 email_username_id: 19 label: none items: type: object properties: id: type: integer example: 19 username: type: string example: us-support domain_id: type: integer example: 8 email_address: type: string example: us-support@timetoreply.com pivot: type: object properties: email_usernameable_type: type: string example: group_mailbox email_usernameable_id: type: integer example: 1 email_username_id: type: integer example: 19 label: type: string example: none first_page_url: type: string example: 'https://timetoreply.local/api/entities/group-mailboxes?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/entities/group-mailboxes?page=1' links: type: array example: - url: null label: '« Previous' page: null active: false - url: 'https://timetoreply.local/api/entities/group-mailboxes?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' page: type: string example: null active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/entities/group-mailboxes' per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 2 tags: - Entities /api/entities/teams: get: summary: 'Teams - List' operationId: teamsList description: 'Show all teams' parameters: - in: query name: per_page description: 'For paginated results, how many results per page. Max 200.' example: null required: false schema: type: integer description: 'For paginated results, how many results per page. Max 200.' example: null - in: query name: page description: 'For paginated results, which page to get.' example: null required: false schema: type: integer description: 'For paginated results, which page to get.' example: null - in: query name: sort_by description: 'Field to sort by.' example: null required: false schema: type: string description: 'Field to sort by.' example: null - in: query name: direction description: 'Sort direction.' example: null required: false schema: type: string description: 'Sort direction.' example: null - in: query name: search description: 'Search term to filter by.' example: null required: false schema: type: string description: 'Search term to filter by.' example: null - in: query name: include_emails description: 'Include email addresses of members in the response.' example: null required: false schema: type: boolean description: 'Include email addresses of members in the response.' example: null responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 1 company_id: 1 name: 'US Support Team' first_reply_time_goal: 0 overall_reply_time_goal: 0 time_to_close_goal: 0 created_at: '2025-11-28 14:20:11' updated_at: '2025-11-28 14:20:11' agents_count: 6 model_type: Team - id: 2 company_id: 1 name: 'EU Support Team' first_reply_time_goal: 0 overall_reply_time_goal: 0 time_to_close_goal: 0 created_at: '2025-11-28 14:20:11' updated_at: '2025-11-28 14:20:11' agents_count: 6 model_type: Team first_page_url: 'https://timetoreply.local/api/entities/teams?page=1' from: 1 last_page: 1 last_page_url: 'https://timetoreply.local/api/entities/teams?page=1' links: - url: null label: '« Previous' page: null active: false - url: 'https://timetoreply.local/api/entities/teams?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false next_page_url: null path: 'https://timetoreply.local/api/entities/teams' per_page: 15 prev_page_url: null to: 2 total: 2 properties: current_page: type: integer example: 1 data: type: array example: - id: 1 company_id: 1 name: 'US Support Team' first_reply_time_goal: 0 overall_reply_time_goal: 0 time_to_close_goal: 0 created_at: '2025-11-28 14:20:11' updated_at: '2025-11-28 14:20:11' agents_count: 6 model_type: Team - id: 2 company_id: 1 name: 'EU Support Team' first_reply_time_goal: 0 overall_reply_time_goal: 0 time_to_close_goal: 0 created_at: '2025-11-28 14:20:11' updated_at: '2025-11-28 14:20:11' agents_count: 6 model_type: Team items: type: object properties: id: type: integer example: 1 company_id: type: integer example: 1 name: type: string example: 'US Support Team' first_reply_time_goal: type: integer example: 0 overall_reply_time_goal: type: integer example: 0 time_to_close_goal: type: integer example: 0 created_at: type: string example: '2025-11-28 14:20:11' updated_at: type: string example: '2025-11-28 14:20:11' agents_count: type: integer example: 6 model_type: type: string example: Team first_page_url: type: string example: 'https://timetoreply.local/api/entities/teams?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/entities/teams?page=1' links: type: array example: - url: null label: '« Previous' page: null active: false - url: 'https://timetoreply.local/api/entities/teams?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' page: type: string example: null active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/entities/teams' per_page: type: integer example: 15 prev_page_url: type: string example: null to: type: integer example: 2 total: type: integer example: 2 tags: - Entities /api/me: get: summary: 'Profile - Get' operationId: profileGet description: 'Your account basic data' parameters: [] responses: 200: description: '' content: application/json: schema: type: object example: id: '1' name: 'Peter Rabbit' email: p.rabbit@timetoreply.com properties: id: type: string example: '1' name: type: string example: 'Peter Rabbit' email: type: string example: p.rabbit@timetoreply.com tags: - Tools /api/entities/users: get: summary: 'Users - List' operationId: usersList description: 'List users' parameters: - in: query name: sort_by description: 'The field to sort the users by.' example: null required: false schema: type: string description: 'The field to sort the users by.' example: null - in: query name: direction description: 'Sort asc or desc.' example: null required: false schema: type: string description: 'Sort asc or desc.' example: null - in: query name: per_page description: 'The number of mailboxes to show per page.' example: null required: false schema: type: integer description: 'The number of mailboxes to show per page.' example: null - in: query name: page description: 'The page number.' example: null required: false schema: type: integer description: 'The page number.' example: null - in: query name: search description: 'Optional search string.' example: null required: false schema: type: string description: 'Optional search string.' example: null responses: 200: description: '' content: application/json: schema: type: object example: current_page: 1 data: - id: 11 firstname: 'Henri Wilkinson' lastname: User email: h.wilkinson@timetoreply.com phone: null country_code: null active: true company_id: 1 confirmed: true created_at: '2025-11-28 14:20:11' updated_at: '2025-11-28 14:20:11' hubspot_id: null phone_confirmed: false last_login_at: '2025-11-28 14:20:11' last_login_ip: null provider: null provider_id: null is_primary_user: false timezone: Europe/London complete_name: 'Henri Wilkinson User' php_time_zone: Europe/London company: yourcompany agent_count: 6 role: 'Restricted Manager' phone_confirmation_code: '844782' search_string: 'Henri Wilkinson User h.wilkinson@timetoreply.com yourcompany' - id: 10 firstname: 'Cortney Armstrong' lastname: User email: c.armstrong@timetoreply.com phone: null country_code: null active: true company_id: 1 confirmed: true created_at: '2025-11-28 14:20:11' updated_at: '2025-11-28 14:20:11' hubspot_id: null phone_confirmed: false last_login_at: '2025-11-28 14:20:11' last_login_ip: null provider: null provider_id: null is_primary_user: false timezone: Europe/London complete_name: 'Cortney Armstrong User' php_time_zone: Europe/London company: yourcompany agent_count: 6 role: 'Company Manager' phone_confirmation_code: '831653' search_string: 'Cortney Armstrong User c.armstrong@timetoreply.com yourcompany' - id: 9 firstname: 'Clay Rosenbaum' lastname: User email: c.rosenbaum@timetoreply.com phone: null country_code: null active: true company_id: 1 confirmed: true created_at: '2025-11-28 14:20:11' updated_at: '2025-11-28 14:20:11' hubspot_id: null phone_confirmed: false last_login_at: '2025-11-28 14:20:11' last_login_ip: null provider: null provider_id: null is_primary_user: false timezone: Europe/London complete_name: 'Clay Rosenbaum User' php_time_zone: Europe/London company: yourcompany agent_count: 6 role: 'Company Agent' phone_confirmation_code: '268238' search_string: 'Clay Rosenbaum User c.rosenbaum@timetoreply.com yourcompany' - id: 2 firstname: AI lastname: 'Demo Bot' email: ai-demo-bot@timetoreply.com phone: null country_code: null active: true company_id: 1 confirmed: true created_at: '2025-06-17 19:21:53' updated_at: '2025-05-18 13:54:59' hubspot_id: null phone_confirmed: false last_login_at: '2025-11-28 14:20:09' last_login_ip: null provider: null provider_id: null is_primary_user: false timezone: Europe/London complete_name: 'AI Demo Bot' php_time_zone: Europe/London company: yourcompany agent_count: 6 role: 'Company Administrator' phone_confirmation_code: '709813' search_string: 'AI Demo Bot ai-demo-bot@timetoreply.com yourcompany' - id: 1 firstname: Peter lastname: Rabbit email: peter@timetoreply.com phone: null country_code: null active: true company_id: 1 confirmed: true created_at: '2025-01-01 01:00:00' updated_at: '2025-01-01 01:00:00' hubspot_id: null phone_confirmed: false last_login_at: '2025-11-28 14:20:08' last_login_ip: null provider: null provider_id: null is_primary_user: true timezone: Europe/London complete_name: 'Peter Rabbit' php_time_zone: Europe/London company: yourcompany agent_count: 6 role: 'Company Administrator' phone_confirmation_code: '891532' search_string: 'Peter Rabbit peter@timetoreply.com yourcompany' first_page_url: 'https://timetoreply.local/api/entities/users?page=1' from: 1 last_page: 1 last_page_url: 'https://timetoreply.local/api/entities/users?page=1' links: - url: null label: '« Previous' page: null active: false - url: 'https://timetoreply.local/api/entities/users?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false next_page_url: null path: 'https://timetoreply.local/api/entities/users' per_page: 20 prev_page_url: null to: 5 total: 5 properties: current_page: type: integer example: 1 data: type: array example: - id: 11 firstname: 'Henri Wilkinson' lastname: User email: h.wilkinson@timetoreply.com phone: null country_code: null active: true company_id: 1 confirmed: true created_at: '2025-11-28 14:20:11' updated_at: '2025-11-28 14:20:11' hubspot_id: null phone_confirmed: false last_login_at: '2025-11-28 14:20:11' last_login_ip: null provider: null provider_id: null is_primary_user: false timezone: Europe/London complete_name: 'Henri Wilkinson User' php_time_zone: Europe/London company: yourcompany agent_count: 6 role: 'Restricted Manager' phone_confirmation_code: '844782' search_string: 'Henri Wilkinson User h.wilkinson@timetoreply.com yourcompany' - id: 10 firstname: 'Cortney Armstrong' lastname: User email: c.armstrong@timetoreply.com phone: null country_code: null active: true company_id: 1 confirmed: true created_at: '2025-11-28 14:20:11' updated_at: '2025-11-28 14:20:11' hubspot_id: null phone_confirmed: false last_login_at: '2025-11-28 14:20:11' last_login_ip: null provider: null provider_id: null is_primary_user: false timezone: Europe/London complete_name: 'Cortney Armstrong User' php_time_zone: Europe/London company: yourcompany agent_count: 6 role: 'Company Manager' phone_confirmation_code: '831653' search_string: 'Cortney Armstrong User c.armstrong@timetoreply.com yourcompany' - id: 9 firstname: 'Clay Rosenbaum' lastname: User email: c.rosenbaum@timetoreply.com phone: null country_code: null active: true company_id: 1 confirmed: true created_at: '2025-11-28 14:20:11' updated_at: '2025-11-28 14:20:11' hubspot_id: null phone_confirmed: false last_login_at: '2025-11-28 14:20:11' last_login_ip: null provider: null provider_id: null is_primary_user: false timezone: Europe/London complete_name: 'Clay Rosenbaum User' php_time_zone: Europe/London company: yourcompany agent_count: 6 role: 'Company Agent' phone_confirmation_code: '268238' search_string: 'Clay Rosenbaum User c.rosenbaum@timetoreply.com yourcompany' - id: 2 firstname: AI lastname: 'Demo Bot' email: ai-demo-bot@timetoreply.com phone: null country_code: null active: true company_id: 1 confirmed: true created_at: '2025-06-17 19:21:53' updated_at: '2025-05-18 13:54:59' hubspot_id: null phone_confirmed: false last_login_at: '2025-11-28 14:20:09' last_login_ip: null provider: null provider_id: null is_primary_user: false timezone: Europe/London complete_name: 'AI Demo Bot' php_time_zone: Europe/London company: yourcompany agent_count: 6 role: 'Company Administrator' phone_confirmation_code: '709813' search_string: 'AI Demo Bot ai-demo-bot@timetoreply.com yourcompany' - id: 1 firstname: Peter lastname: Rabbit email: peter@timetoreply.com phone: null country_code: null active: true company_id: 1 confirmed: true created_at: '2025-01-01 01:00:00' updated_at: '2025-01-01 01:00:00' hubspot_id: null phone_confirmed: false last_login_at: '2025-11-28 14:20:08' last_login_ip: null provider: null provider_id: null is_primary_user: true timezone: Europe/London complete_name: 'Peter Rabbit' php_time_zone: Europe/London company: yourcompany agent_count: 6 role: 'Company Administrator' phone_confirmation_code: '891532' search_string: 'Peter Rabbit peter@timetoreply.com yourcompany' items: type: object properties: id: type: integer example: 11 firstname: type: string example: 'Henri Wilkinson' lastname: type: string example: User email: type: string example: h.wilkinson@timetoreply.com phone: type: string example: null country_code: type: string example: null active: type: boolean example: true company_id: type: integer example: 1 confirmed: type: boolean example: true created_at: type: string example: '2025-11-28 14:20:11' updated_at: type: string example: '2025-11-28 14:20:11' hubspot_id: type: string example: null phone_confirmed: type: boolean example: false last_login_at: type: string example: '2025-11-28 14:20:11' last_login_ip: type: string example: null provider: type: string example: null provider_id: type: string example: null is_primary_user: type: boolean example: false timezone: type: string example: Europe/London complete_name: type: string example: 'Henri Wilkinson User' php_time_zone: type: string example: Europe/London company: type: string example: yourcompany agent_count: type: integer example: 6 role: type: string example: 'Restricted Manager' phone_confirmation_code: type: string example: '844782' search_string: type: string example: 'Henri Wilkinson User h.wilkinson@timetoreply.com yourcompany' first_page_url: type: string example: 'https://timetoreply.local/api/entities/users?page=1' from: type: integer example: 1 last_page: type: integer example: 1 last_page_url: type: string example: 'https://timetoreply.local/api/entities/users?page=1' links: type: array example: - url: null label: '« Previous' page: null active: false - url: 'https://timetoreply.local/api/entities/users?page=1' label: '1' page: 1 active: true - url: null label: 'Next »' page: null active: false items: type: object properties: url: type: string example: null label: type: string example: '« Previous' page: type: string example: null active: type: boolean example: false next_page_url: type: string example: null path: type: string example: 'https://timetoreply.local/api/entities/users' per_page: type: integer example: 20 prev_page_url: type: string example: null to: type: integer example: 5 total: type: integer example: 5 tags: - Tools