{ "variable": [ { "id": "baseUrl", "key": "baseUrl", "type": "string", "name": "string", "value": "https:\/\/portal.timetoreply.com" } ], "info": { "name": "timetoreply API Documentation", "_postman_id": "ee99887e-9186-49a2-92ed-6dfddf5d55b1", "description": "This API is designed to let you do (almost) everything you can do from the timetoreply portal programmatically via API requests", "schema": "https:\/\/schema.getpostman.com\/json\/collection\/v2.1.0\/collection.json" }, "item": [ { "name": "Reports", "description": "", "item": [ { "name": "Overview", "description": "", "item": [ { "name": "Overview - Report", "request": { "url": { "host": "{{baseUrl}}", "path": "api\/reports\/overview", "query": [ { "key": "from", "value": "", "description": "The start date of your request in the format \"YYYY-MM-DD\". Must be less than or equal to \"to\".", "disabled": true }, { "key": "to", "value": "", "description": "The end date of your request in the format \"YYYY-MM-DD\". Must be greater than or equal to \"from\".", "disabled": true }, { "key": "model", "value": "", "description": "The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.", "disabled": true }, { "key": "model_type", "value": "", "description": "Model Type of the model being queried. Use \"Contact\" for email address and domain.", "disabled": true }, { "key": "exclude_cc", "value": "", "description": "Should we exclude CC messages from the statistics.", "disabled": true }, { "key": "model_com", "value": "", "description": "Model Communicating With, same as Model, except now for who\/what the Model is communicating with.", "disabled": true }, { "key": "model_type_com", "value": "", "description": "Model Type of the model you are communicating with. Use \"Contact\" for email address and domain.", "disabled": true }, { "key": "exclude_cc_com", "value": "", "description": "Should we exclude CC messages from the statistics for the communicating with model.", "disabled": true }, { "key": "exclusive", "value": "", "description": "Should we only focus on statistics where exclusively Model and ModelCom were involved?.", "disabled": true }, { "key": "search", "value": "", "description": "Search a specific email subject line (warning this is very slow!).", "disabled": true }, { "key": "label[]", "value": "", "description": "Label, if your mail provider supports labels\/categories, you can filter your results using them.", "disabled": true }, { "key": "labels_and_or", "value": "", "description": "Should we filter by all labels or any labels. Must be either \"AND\" or \"OR\".", "disabled": true }, { "key": "thread_type", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.", "disabled": true }, { "key": "thread_status", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.", "disabled": true }, { "key": "has_replies", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.", "disabled": true }, { "key": "classification", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.", "disabled": true }, { "key": "messageType", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.", "disabled": true }, { "key": "waiting_for_response", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.", "disabled": true }, { "key": "replies_over", "value": "", "description": "Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.", "disabled": true }, { "key": "message_replies_over", "value": "", "description": "Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.", "disabled": true }, { "key": "message_replies_under", "value": "", "description": "Limit results to messages where the reply time was under X minutes.", "disabled": true }, { "key": "no_reply_for", "value": "", "description": "Limit results to messages that have not had a reply for at least X minutes.", "disabled": true }, { "key": "sort_by", "value": "", "description": "Field Name to sort agents by. Defaults to threads.total.", "disabled": true }, { "key": "direction", "value": "", "description": "Direction in which to sort paginated results. Must be either asc or desc.", "disabled": true }, { "key": "per_page_agents", "value": "", "description": "For paginated results, how many results per page. Max 200.", "disabled": true }, { "key": "page_agents", "value": "", "description": "For paginated results, which page to get.", "disabled": true }, { "key": "per_page_contacts", "value": "", "description": "For paginated results, how many results per page. Max 200.", "disabled": true }, { "key": "page_contacts", "value": "", "description": "For paginated results, which page to get.", "disabled": true }, { "key": "per_page_domains", "value": "", "description": "For paginated results, how many results per page. Max 200.", "disabled": true }, { "key": "page_domains", "value": "", "description": "For paginated results, which page to get.", "disabled": true }, { "key": "closed_over", "value": "", "description": "Limit results to conversations closed over X minutes.", "disabled": true }, { "key": "viewId", "value": "", "description": "The ID of the view you want to use. 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], "code": 200, "body": "{\"email_volumes\":{\"columns\":[{\"field\":\"name\",\"label\":\"Mailbox\",\"sortable\":true,\"visible\":true,\"subheading\":\"Overall:\",\"meta\":{\"hasEmails\":true,\"tooltip\":\"These are the email accounts you're currently tracking.\"},\"headerClass\":\"has-tooltip\"},{\"field\":\"messages_received_count\",\"label\":\"Emails Received\",\"sortable\":true,\"visible\":true,\"subheading\":\"185\",\"meta\":{\"hasSpark\":true,\"tooltip\":\"The total number of emails received for this period, regardless of business hours.\"},\"headerClass\":\"has-tooltip\"},{\"field\":\"messages_sent_count\",\"label\":\"Emails Sent\",\"sortable\":true,\"visible\":true,\"subheading\":\"143\",\"meta\":{\"hasSpark\":true,\"tooltip\":\"The total number of emails sent for the period regardless of business hours.\"},\"headerClass\":\"has-tooltip\"},{\"field\":\"messages_sent_replies_percent\",\"label\":\"% Replies 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Overall Reply Time\",\"centered\":true,\"sortable\":true,\"visible\":true,\"subheading\":\"2h:39m\",\"meta\":{\"tooltip\":\"This is your average overall reply time for the last 7 days prior to the date you have selected for this report.\"},\"headerClass\":\"has-tooltip\"},{\"field\":\"overallTTR\",\"label\":\"Current avg. Overall Reply Time\",\"centered\":true,\"sortable\":true,\"visible\":true,\"subheading\":\"2h:39m\",\"meta\":{\"hasComparison\":true,\"tooltip\":\"The average Overall Reply Time is the average time it takes to reply to any email. First and all subsequent replies are included in the avg. Overall Reply Time. This average takes business hours into account, and only calculates the time that has elapsed during business hours when calculating the average.\"},\"headerClass\":\"has-tooltip\"}],\"data\":[{\"name\":\"g.waelchi@timetoreply.com\",\"initialTTR7Days\":\"1h:35m\",\"initialTTR\":{\"display\":\"23m:33s\",\"comparison\":{\"value\":\"1h:35m\",\"improved\":true,\"separatedColumns\":true}},\"overallTTR7Days\":\"1h:43m\",\"overallTTR\":{\"display\":\"3h:47m\",\"comparison\":{\"value\":\"1h:43m\",\"improved\":false,\"separatedColumns\":true}}},{\"name\":\"j.auer@timetoreply.com\",\"initialTTR7Days\":\"1h:24m\",\"initialTTR\":{\"display\":\"42m:30s\",\"comparison\":{\"value\":\"1h:24m\",\"improved\":true,\"separatedColumns\":true}},\"overallTTR7Days\":\"2h:34m\",\"overallTTR\":{\"display\":\"3h:15m\",\"comparison\":{\"value\":\"2h:34m\",\"improved\":false,\"separatedColumns\":true}}},{\"name\":\"c.armstrong@timetoreply.com\",\"initialTTR7Days\":\"1h:47m\",\"initialTTR\":{\"display\":\"2h:12m\",\"comparison\":{\"value\":\"1h:47m\",\"improved\":false,\"separatedColumns\":true}},\"overallTTR7Days\":\"1h:18m\",\"overallTTR\":{\"display\":\"2h:38m\",\"comparison\":{\"value\":\"1h:18m\",\"improved\":false,\"separatedColumns\":true}}},{\"name\":\"r.kutch@timetoreply.com\",\"initialTTR7Days\":\"1h:24m\",\"initialTTR\":{\"display\":\"2h:26m\",\"comparison\":{\"value\":\"1h:24m\",\"improved\":false,\"separatedColumns\":true}},\"overallTTR7Days\":\"1h:33m\",\"overallTTR\":{\"display\":\"1h:8m\",\"comparison\":{\"value\":\"1h:33m\",\"improved\":true,\"separatedColumns\":true}}},{\"name\":\"h.wilkinson@timetoreply.com\",\"initialTTR7Days\":\"1h:30m\",\"initialTTR\":{\"display\":\"2h:55m\",\"comparison\":{\"value\":\"1h:30m\",\"improved\":false,\"separatedColumns\":true}},\"overallTTR7Days\":\"1h:45m\",\"overallTTR\":{\"display\":\"3h:46m\",\"comparison\":{\"value\":\"1h:45m\",\"improved\":false,\"separatedColumns\":true}}},{\"name\":\"c.rosenbaum@timetoreply.com\",\"initialTTR7Days\":\"1h:33m\",\"initialTTR\":{\"display\":\"3h:8m\",\"comparison\":{\"value\":\"1h:33m\",\"improved\":false,\"separatedColumns\":true}},\"overallTTR7Days\":\"1h:12m\",\"overallTTR\":{\"display\":\"2h:27m\",\"comparison\":{\"value\":\"1h:12m\",\"improved\":false,\"separatedColumns\":true}}},{\"name\":\"us-support@timetoreply.com\",\"initialTTR7Days\":\"N\\\/A\",\"initialTTR\":{\"display\":\"N\\\/A\",\"comparison\":{\"value\":\"N\\\/A\",\"improved\":true,\"separatedColumns\":true}},\"overallTTR7Days\":\"N\\\/A\",\"overallTTR\":{\"display\":\"N\\\/A\",\"comparison\":{\"value\":\"N\\\/A\",\"improved\":true,\"separatedColumns\":true}}},{\"name\":\"eu-support@timetoreply.com\",\"initialTTR7Days\":\"N\\\/A\",\"initialTTR\":{\"display\":\"N\\\/A\",\"comparison\":{\"value\":\"N\\\/A\",\"improved\":true,\"separatedColumns\":true}},\"overallTTR7Days\":\"N\\\/A\",\"overallTTR\":{\"display\":\"N\\\/A\",\"comparison\":{\"value\":\"N\\\/A\",\"improved\":true,\"separatedColumns\":true}}}],\"default_sort\":[\"initialTTR\",\"asc\"],\"default_sort_direction\":\"asc\",\"loading\":false,\"per_page\":15,\"total\":8,\"page\":1},\"responsiveness\":{\"columns\":[{\"field\":\"name\",\"label\":\"Mailbox\",\"sortable\":true,\"visible\":true,\"subheading\":\"Overall:\",\"meta\":{\"hasEmails\":true,\"tooltip\":\"These 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account)\",\"subheadingPercentage\":0},\"headerClass\":\"has-tooltip\"},{\"field\":\"replies_under_7200\",\"label\":\"Replies under 2h:0m\",\"sortable\":true,\"visible\":true,\"subheading\":\"80.2\",\"meta\":{\"tooltip\":\"Percentage of replies that happened in under 2h:0m (takes business hours into account)\",\"subheadingPercentage\":0},\"headerClass\":\"has-tooltip\"},{\"field\":\"replies_under_14400\",\"label\":\"Replies under 4h:0m\",\"sortable\":true,\"visible\":true,\"subheading\":\"84.16\",\"meta\":{\"tooltip\":\"Percentage of replies that happened in under 4h:0m (takes business hours into account)\",\"subheadingPercentage\":0},\"headerClass\":\"has-tooltip\"}],\"data\":[{\"name\":\"g.waelchi@timetoreply.com\",\"replies_count\":14,\"replies_under_1800\":{\"display\":12,\"percentage\":85.71},\"replies_under_3600\":{\"display\":12,\"percentage\":85.71},\"replies_under_7200\":{\"display\":12,\"percentage\":85.71},\"replies_under_14400\":{\"display\":12,\"percentage\":85.71}},{\"name\":\"j.auer@timetoreply.com\",\"replies_count\":11,\"replies_under_1800\":{\"display\":8,\"percentage\":72.73},\"replies_under_3600\":{\"display\":9,\"percentage\":81.82},\"replies_under_7200\":{\"display\":10,\"percentage\":90.91},\"replies_under_14400\":{\"display\":10,\"percentage\":90.91}},{\"name\":\"c.armstrong@timetoreply.com\",\"replies_count\":23,\"replies_under_1800\":{\"display\":17,\"percentage\":73.91},\"replies_under_3600\":{\"display\":18,\"percentage\":78.26},\"replies_under_7200\":{\"display\":18,\"percentage\":78.26},\"replies_under_14400\":{\"display\":19,\"percentage\":82.61}},{\"name\":\"c.rosenbaum@timetoreply.com\",\"replies_count\":26,\"replies_under_1800\":{\"display\":18,\"percentage\":69.23},\"replies_under_3600\":{\"display\":19,\"percentage\":73.08},\"replies_under_7200\":{\"display\":20,\"percentage\":76.92},\"replies_under_14400\":{\"display\":21,\"percentage\":80.77}},{\"name\":\"r.kutch@timetoreply.com\",\"replies_count\":18,\"replies_under_1800\":{\"display\":11,\"percentage\":61.11},\"replies_under_3600\":{\"display\":12,\"percentage\":66.67},\"replies_under_7200\":{\"display\":14,\"percentage\":77.78},\"replies_under_14400\":{\"display\":16,\"percentage\":88.89}},{\"name\":\"h.wilkinson@timetoreply.com\",\"replies_count\":9,\"replies_under_1800\":{\"display\":6,\"percentage\":66.67},\"replies_under_3600\":{\"display\":6,\"percentage\":66.67},\"replies_under_7200\":{\"display\":7,\"percentage\":77.78},\"replies_under_14400\":{\"display\":7,\"percentage\":77.78}},{\"name\":\"us-support@timetoreply.com\",\"replies_count\":0,\"replies_under_1800\":{\"display\":0,\"percentage\":0},\"replies_under_3600\":{\"display\":0,\"percentage\":0},\"replies_under_7200\":{\"display\":0,\"percentage\":0},\"replies_under_14400\":{\"display\":0,\"percentage\":0}},{\"name\":\"eu-support@timetoreply.com\",\"replies_count\":0,\"replies_under_1800\":{\"display\":0,\"percentage\":0},\"replies_under_3600\":{\"display\":0,\"percentage\":0},\"replies_under_7200\":{\"display\":0,\"percentage\":0},\"replies_under_14400\":{\"display\":0,\"percentage\":0}}],\"default_sort\":[\"replies_under_3600\",\"desc\"],\"default_sort_direction\":\"desc\",\"loading\":false,\"per_page\":15,\"total\":8,\"page\":1},\"stats\":{\"threads\":{\"total\":131,\"internal\":8,\"inbound\":96,\"outbound\":27,\"sent_internally\":0,\"await_customer\":0,\"await_agent\":66,\"closed\":15,\"have_replies\":0,\"have_replies_from_agents\":81,\"have_no_replies_from_agents\":50,\"completionRatio\":{\"ratio\":67.71,\"numerator\":65,\"denominator\":96},\"handledRate\":{\"rate\":11.45,\"numerator\":15,\"denominator\":131},\"top_labels\":\"\",\"messages_per_conversations_avg\":2.5,\"messages_sent_per_conversations_avg\":1.1,\"messages_received_per_conversations_avg\":1.4,\"labels\":{\"total\":0,\"list\":[]}},\"messages\":{\"count\":297,\"initial\":0,\"replies\":0,\"forward\":0,\"follow_up\":0,\"received\":{\"count\":185,\"initial\":0,\"replies\":0,\"forward\":0,\"follow_up\":0,\"initial_replies\":0,\"dayOfWeek\":{\"Monday\":0,\"Tuesday\":0,\"Wednesday\":0,\"Thursday\":0,\"Friday\":0,\"Saturday\":0,\"Sunday\":0},\"hourOfDay\":{\"00:00\":0,\"01:00\":0,\"02:00\":0,\"03:00\":1,\"04:00\":0,\"05:00\":0,\"06:00\":0,\"07:00\":0,\"08:00\":0,\"09:00\":13,\"10:00\":18,\"11:00\":16,\"12:00\":28,\"13:00\":21,\"14:00\":25,\"15:00\":17,\"16:00\":28,\"17:00\":15,\"18:00\":2,\"19:00\":0,\"20:00\":1,\"21:00\":0,\"22:00\":0,\"23:00\":0},\"avg_wait\":\"N\\\/A\",\"avg_wait_raw\":null,\"avg_first_wait\":\"N\\\/A\",\"avg_first_wait_raw\":null},\"sent\":{\"count\":143,\"initial\":29,\"replies\":101,\"forward\":13,\"follow_up\":0,\"initial_replies\":65,\"dayOfWeek\":{\"Monday\":0,\"Tuesday\":0,\"Wednesday\":0,\"Thursday\":0,\"Friday\":0,\"Saturday\":0,\"Sunday\":0},\"hourOfDay\":{\"00:00\":0,\"01:00\":0,\"02:00\":0,\"03:00\":0,\"04:00\":0,\"05:00\":0,\"06:00\":0,\"07:00\":0,\"08:00\":0,\"09:00\":10,\"10:00\":6,\"11:00\":14,\"12:00\":28,\"13:00\":12,\"14:00\":22,\"15:00\":15,\"16:00\":23,\"17:00\":10,\"18:00\":2,\"19:00\":1,\"20:00\":0,\"21:00\":0,\"22:00\":0,\"23:00\":0}}},\"overallTTR\":{\"friendly\":\"2h:39m\",\"raw\":9561,\"friendly_no_business\":\"8h:14m\",\"raw_no_business\":29653,\"deviation_friendly\":\"16m:23s\",\"deviation_raw\":983,\"deviation_friendly_no_business\":\"14m:8s\",\"deviation_raw_no_business\":848,\"median_friendly\":\"16m:23s\",\"median_raw\":983,\"median_friendly_no_business\":\"25m:23s\",\"median_raw_no_business\":1523,\"consistency_score\":\"0.04%\",\"consistency_score_no_business\":\"44.32%\",\"percentileRanks\":[{\"count\":72,\"key\":\"30m:0s\",\"value\":71.29},{\"count\":76,\"key\":\"1h:0m\",\"value\":75.25},{\"count\":81,\"key\":\"2h:0m\",\"value\":80.2},{\"count\":85,\"key\":\"4h:0m\",\"value\":84.16}],\"percentileRanksRaw\":[],\"within_sla\":null,\"within_sla_percentage_friendly\":\"N\\\/A\",\"sla_breach\":null,\"sla_breach_percentage_friendly\":\"N\\\/A\",\"excluded_from_sla\":101},\"initialTTR\":{\"friendly\":\"2h:8m\",\"raw\":7723,\"friendly_no_business\":\"2h:36m\",\"raw_no_business\":9405,\"deviation_friendly\":\"10m:58s\",\"deviation_raw\":658,\"deviation_friendly_no_business\":\"10m:22s\",\"deviation_raw_no_business\":622,\"median_friendly\":\"21m:21s\",\"median_raw\":1281,\"median_friendly_no_business\":\"22m:16s\",\"median_raw_no_business\":1336,\"consistency_score\":\"48.63%\",\"consistency_score_no_business\":\"53.44%\",\"percentileRanks\":[],\"percentileRanksRaw\":[],\"within_sla\":0,\"within_sla_percentage_friendly\":\"N\\\/A\",\"sla_breach\":0,\"sla_breach_percentage_friendly\":\"N\\\/A\",\"excluded_from_sla\":65},\"overallTTF\":{\"friendly\":\"N\\\/A\",\"raw\":null,\"friendly_no_business\":\"N\\\/A\",\"raw_no_business\":null},\"overallTTC\":{\"friendly\":\"N\\\/A\",\"raw\":null,\"friendly_no_business\":\"N\\\/A\",\"raw_no_business\":null,\"percentileRanks\":[],\"percentileRanksRaw\":[],\"within_sla\":0,\"within_sla_percentage_friendly\":0,\"sla_breach\":0,\"sla_breach_percentage_friendly\":0},\"dailyStats\":[],\"type\":\"stats\"},\"page\":1,\"total\":8}", "name": "" } ] } ] }, { "name": "Comparative", "description": "", "item": [ { "name": "Comparative - Report", "request": { "url": { "host": "{{baseUrl}}", "path": "api\/reports\/comparative", "query": [ { "key": "from", "value": "", "description": "The start date of your request in the format \"YYYY-MM-DD\". Must be less than or equal to \"to\".", "disabled": true }, { "key": "to", "value": "", "description": "The end date of your request in the format \"YYYY-MM-DD\". Must be greater than or equal to \"from\".", "disabled": true }, { "key": "model", "value": "", "description": "The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.", "disabled": true }, { "key": "model_type", "value": "", "description": "Model Type of the model being queried. Use \"Contact\" for email address and domain.", "disabled": true }, { "key": "exclude_cc", "value": "", "description": "Should we exclude CC messages from the statistics.", "disabled": true }, { "key": "model_com", "value": "", "description": "Model Communicating With, same as Model, except now for who\/what the Model is communicating with.", "disabled": true }, { "key": "model_type_com", "value": "", "description": "Model Type of the model you are communicating with. 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Must be either \"AND\" or \"OR\".", "disabled": true }, { "key": "thread_type", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.", "disabled": true }, { "key": "thread_status", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.", "disabled": true }, { "key": "has_replies", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.", "disabled": true }, { "key": "classification", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.", "disabled": true }, { "key": "messageType", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.", "disabled": true }, { "key": "waiting_for_response", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.", "disabled": true }, { "key": "replies_over", "value": "", "description": "Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.", "disabled": true }, { "key": "message_replies_over", "value": "", "description": "Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.", "disabled": true }, { "key": "message_replies_under", "value": "", "description": "Limit results to messages where the reply time was under X minutes.", "disabled": true }, { "key": "no_reply_for", "value": "", "description": "Limit results to messages that have not had a reply for at least X minutes.", "disabled": true }, { "key": "per_page", "value": "", "description": "For paginated results, how many results per page. Max 200.", "disabled": true }, { "key": "direction", "value": "", "description": "Direction in which to sort paginated results. Must be either asc or desc.", "disabled": true }, { "key": "page", "value": "", "description": "For paginated results, which page to get.", "disabled": true }, { "key": "closed_over", "value": "", "description": "Limit results to conversations closed over X minutes.", "disabled": true }, { "key": "viewId", "value": "", "description": "The ID of the view you want to use. 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"name": "" } ] } ] }, { "name": "Interactions", "description": "", "item": [ { "name": "Interactions - Report", "request": { "url": { "host": "{{baseUrl}}", "path": "api\/reports\/interactions", "query": [ { "key": "from", "value": "", "description": "The start date of your request in the format \"YYYY-MM-DD\". Must be less than or equal to \"to\".", "disabled": true }, { "key": "to", "value": "", "description": "The end date of your request in the format \"YYYY-MM-DD\". Must be greater than or equal to \"from\".", "disabled": true }, { "key": "model", "value": "", "description": "The ID or Name of the mailbox you want results for.", "disabled": true }, { "key": "model_type", "value": "", "description": "Model Type of the mailbox being queried. For this report, it must be \"Mailbox\".", "disabled": true }, { "key": "exclude_cc", "value": "", "description": "Should we exclude CC messages from the statistics.", "disabled": true }, { "key": "model_com", "value": "", "description": "Model Communicating With, same as Model, except now for who\/what the Model is communicating with.", "disabled": true }, { "key": "model_type_com", "value": "", "description": "Model Type of the model you are communicating with. Use \"Contact\" for email address and domain.", "disabled": true }, { "key": "exclude_cc_com", "value": "", "description": "Should we exclude CC messages from the statistics for the communicating with model.", "disabled": true }, { "key": "exclusive", "value": "", "description": "Should we only focus on statistics where exclusively Model and ModelCom were involved?.", "disabled": true }, { "key": "search", "value": "", "description": "Search a specific email subject line (warning this is very slow!).", "disabled": true }, { "key": "label[]", "value": "", "description": "Label, if your mail provider supports labels\/categories, you can filter your results using them.", "disabled": true }, { "key": "labels_and_or", "value": "", "description": "Should we filter by all labels or any labels. Must be either \"AND\" or \"OR\".", "disabled": true }, { "key": "thread_type", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.", "disabled": true }, { "key": "thread_status", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.", "disabled": true }, { "key": "has_replies", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.", "disabled": true }, { "key": "classification", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.", "disabled": true }, { "key": "messageType", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.", "disabled": true }, { "key": "waiting_for_response", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.", "disabled": true }, { "key": "replies_over", "value": "", "description": "Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.", "disabled": true }, { "key": "message_replies_over", "value": "", "description": "Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.", "disabled": true }, { "key": "message_replies_under", "value": "", "description": "Limit results to messages where the reply time was under X minutes.", "disabled": true }, { "key": "no_reply_for", "value": "", "description": "Limit results to messages that have not had a reply for at least X minutes.", "disabled": true }, { "key": "per_page", "value": "", "description": "For paginated results, how many results per page. Max 200.", "disabled": true }, { "key": "direction", "value": "", "description": "Direction in which to sort paginated results. Must be either asc or desc.", "disabled": true }, { "key": "page", "value": "", "description": "For paginated results, which page to get.", "disabled": true }, { "key": "closed_over", "value": "", "description": "Limit results to conversations closed over X minutes.", "disabled": true }, { "key": "viewId", "value": "", "description": "The ID of the view you want to use. This will pull in all the filters and settings from that view.", "disabled": true } ], "raw": "{{baseUrl}}\/api\/reports\/interactions?from=&to=&model=&model_type=&exclude_cc=&model_com=&model_type_com=&exclude_cc_com=&exclusive=&search=&label[]=&labels_and_or=&thread_type=&thread_status=&has_replies=&classification=&messageType=&waiting_for_response=&replies_over=&message_replies_over=&message_replies_under=&no_reply_for=&per_page=&direction=&page=&closed_over=&viewId=" }, "method": "GET", "header": [ { "key": "Content-Type", "value": "application\/json" }, { "key": "Accept", "value": "application\/json" } ], "body": null, "description": "Interactions Report Data" }, "response": [ { "header": [ { "key": "cache-control", "value": "no-cache, private" }, { "key": "content-type", "value": "application\/json" }, { "key": "tracking-events", "value": "[]" }, { "key": "server-timing", "value": "bootstrap;desc=\"Bootstrap\";dur=2371.7861175537, app;desc=\"App\";dur=606, total;desc=\"Total\";dur=2393.012046814, initial-query-setup;desc=\"Initial Query Setup\";dur=56, es-report-for-buckets;desc=\"ES Report For Buckets\";dur=56, es-comminicating-buckets;desc=\"ES Comminicating Buckets\";dur=0, es-threads;desc=\"ES Threads\";dur=98, processing;desc=\"Processing\";dur=30, determining-readunread-status;desc=\"Determining read\/unread status\";dur=20, es-threads-source;desc=\"ES Threads Source\";dur=26, es-thread-message-counts;desc=\"ES Thread Message Counts\";dur=3, getting-request-agent-timezone-data;desc=\"Getting Request Agent Timezone Data\";dur=5, generating-email-volumes-table;desc=\"Generating Email Volumes Table\";dur=2, generating-activity-table;desc=\"Generating Activity Table\";dur=0, generating-conversations-table;desc=\"Generating Conversations Table\";dur=0, generating-average-reply-times-table;desc=\"Generating Average Reply Times Table\";dur=0, generating-responsiveness-table;desc=\"Generating Responsiveness Table\";dur=0, sorting;desc=\"Sorting\";dur=1, " }, { "key": "x-ttr-server", "value": "homestead-rob" } ], "code": 200, "body": "[]", "name": "" } ] } ] }, { "name": "SLA", "description": "", "item": [ { "name": "SLA - Report", "request": { "url": { "host": "{{baseUrl}}", "path": "api\/reports\/sla", "query": [ { "key": "from", "value": "", "description": "The start date of your request in the format \"YYYY-MM-DD\". Must be less than or equal to \"to\".", "disabled": true }, { "key": "to", "value": "", "description": "The end date of your request in the format \"YYYY-MM-DD\". Must be greater than or equal to \"from\".", "disabled": true }, { "key": "model", "value": "", "description": "The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.", "disabled": true }, { "key": "model_type", "value": "", "description": "Model Type of the model being queried. Use \"Contact\" for email address and domain.", "disabled": true }, { "key": "exclude_cc", "value": "", "description": "Should we exclude CC messages from the statistics.", "disabled": true }, { "key": "model_com", "value": "", "description": "Model Communicating With, same as Model, except now for who\/what the Model is communicating with.", "disabled": true }, { "key": "model_type_com", "value": "", "description": "Model Type of the model you are communicating with. Use \"Contact\" for email address and domain.", "disabled": true }, { "key": "exclude_cc_com", "value": "", "description": "Should we exclude CC messages from the statistics for the communicating with model.", "disabled": true }, { "key": "exclusive", "value": "", "description": "Should we only focus on statistics where exclusively Model and ModelCom were involved?.", "disabled": true }, { "key": "search", "value": "", "description": "Search a specific email subject line (warning this is very slow!).", "disabled": true }, { "key": "label[]", "value": "", "description": "Label, if your mail provider supports labels\/categories, you can filter your results using them.", "disabled": true }, { "key": "labels_and_or", "value": "", "description": "Should we filter by all labels or any labels. Must be either \"AND\" or \"OR\".", "disabled": true }, { "key": "thread_type", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.", "disabled": true }, { "key": "thread_status", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.", "disabled": true }, { "key": "has_replies", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.", "disabled": true }, { "key": "classification", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.", "disabled": true }, { "key": "messageType", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.", "disabled": true }, { "key": "waiting_for_response", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.", "disabled": true }, { "key": "replies_over", "value": "", "description": "Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.", "disabled": true }, { "key": "message_replies_over", "value": "", "description": "Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.", "disabled": true }, { "key": "message_replies_under", "value": "", "description": "Limit results to messages where the reply time was under X minutes.", "disabled": true }, { "key": "no_reply_for", "value": "", "description": "Limit results to messages that have not had a reply for at least X minutes.", "disabled": true }, { "key": "sort_by", "value": "", "description": "Field Name to sort agents by. Defaults to threads.total.", "disabled": true }, { "key": "direction", "value": "", "description": "Direction in which to sort paginated results. Must be either asc or desc.", "disabled": true }, { "key": "per_page_agents", "value": "", "description": "For paginated results, how many results per page. Max 200.", "disabled": true }, { "key": "page_agents", "value": "", "description": "For paginated results, which page to get.", "disabled": true }, { "key": "per_page_contacts", "value": "", "description": "For paginated results, how many results per page. Max 200.", "disabled": true }, { "key": "page_contacts", "value": "", "description": "For paginated results, which page to get.", "disabled": true }, { "key": "per_page_domains", "value": "", "description": "For paginated results, how many results per page. Max 200.", "disabled": true }, { "key": "page_domains", "value": "", "description": "For paginated results, which page to get.", "disabled": true }, { "key": "closed_over", "value": "", "description": "Limit results to conversations closed over X minutes.", "disabled": true }, { "key": "viewId", "value": "", "description": "The ID of the view you want to use. This will pull in all the filters and settings from that view.", "disabled": true }, { "key": "init_ttr_goal", "value": "", "description": "Time string in the format \"HH:MM:SS\" of your initial reply time goal.", "disabled": true }, { "key": "overall_ttr_goal", "value": "", "description": "Time string in the format \"HH:MM:SS\" of your overall reply time goal.", "disabled": true }, { "key": "overall_ttc_goal", "value": "", "description": "Time string in the format \"HH:MM:SS\" of your overall Time to close goal.", "disabled": true } ], "raw": 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Must be less than or equal to \"to\".", "disabled": true }, { "key": "to", "value": "", "description": "The end date of your request in the format \"YYYY-MM-DD\". Must be greater than or equal to \"from\".", "disabled": true }, { "key": "model", "value": "", "description": "The ID, Name, email address or domain you want statistics for. Use the models endpoint to get a list.", "disabled": true }, { "key": "model_type", "value": "", "description": "Model Type of the model being queried. Use \"Contact\" for email address and domain.", "disabled": true }, { "key": "exclude_cc", "value": "", "description": "Should we exclude CC messages from the statistics.", "disabled": true }, { "key": "model_com", "value": "", "description": "Model Communicating With, same as Model, except now for who\/what the Model is communicating with.", "disabled": true }, { "key": "model_type_com", "value": "", "description": "Model Type of the model you are communicating with. Use \"Contact\" for email address and domain.", "disabled": true }, { "key": "exclude_cc_com", "value": "", "description": "Should we exclude CC messages from the statistics for the communicating with model.", "disabled": true }, { "key": "exclusive", "value": "", "description": "Should we only focus on statistics where exclusively Model and ModelCom were involved?.", "disabled": true }, { "key": "search", "value": "", "description": "Search a specific email subject line (warning this is very slow!).", "disabled": true }, { "key": "label[]", "value": "", "description": "Label, if your mail provider supports labels\/categories, you can filter your results using them.", "disabled": true }, { "key": "labels_and_or", "value": "", "description": "Should we filter by all labels or any labels. Must be either \"AND\" or \"OR\".", "disabled": true }, { "key": "thread_type", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.", "disabled": true }, { "key": "thread_status", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.", "disabled": true }, { "key": "has_replies", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.", "disabled": true }, { "key": "classification", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.", "disabled": true }, { "key": "messageType", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.", "disabled": true }, { "key": "waiting_for_response", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.", "disabled": true }, { "key": "replies_over", "value": "", "description": "Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.", "disabled": true }, { "key": "message_replies_over", "value": "", "description": "Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.", "disabled": true }, { "key": "message_replies_under", "value": "", "description": "Limit results to messages where the reply time was under X minutes.", "disabled": true }, { "key": "no_reply_for", "value": "", "description": "Limit results to messages that have not had a reply for at least X minutes.", "disabled": true }, { "key": "page_emails", "value": "", "description": "For paginated results, which page to get for emails.", "disabled": true }, { "key": "per_page_emails", "value": "", "description": "For paginated results, how many results per page for emails. Max 200.", "disabled": true }, { "key": "direction_emails", "value": "", "description": "Direction in which to sort email results. Must be either asc or desc.", "disabled": true }, { "key": "sort_by_emails", "value": "", "description": "Field Name to sort emails by. Defaults to threads.total.", "disabled": true }, { "key": "page_domains", "value": "", "description": "For paginated results, which page to get for domains.", "disabled": true }, { "key": "per_page_domains", "value": "", "description": "For paginated results, how many results per page for domains. Max 200.", "disabled": true }, { "key": "direction_domains", "value": "", "description": "Direction in which to sort domain results. Must be either asc or desc.", "disabled": true }, { "key": "sort_by_domains", "value": "", "description": "Field Name to sort domains by. Defaults to threads.total.", "disabled": true }, { "key": "closed_over", "value": "", "description": "Limit results to conversations closed over X minutes.", "disabled": true }, { "key": "viewId", "value": "", "description": "The ID of the view you want to use. 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Must be less than or equal to \"to\".", "disabled": true }, { "key": "to", "value": "", "description": "The end date of your request in the format \"YYYY-MM-DD\". Must be greater than or equal to \"from\".", "disabled": true }, { "key": "model", "value": "", "description": "The ID, Name of the team you want statistics for. Use the models endpoint to get a list.", "disabled": true }, { "key": "model_type", "value": "", "description": "Model Type of the model being queried. Can only be 'Internal' or 'Team'.", "disabled": true }, { "key": "exclude_cc", "value": "", "description": "Should we exclude CC messages from the statistics.", "disabled": true }, { "key": "model_com", "value": "", "description": "Model Communicating With, same as Model, except now for who\/what the Model is communicating with.", "disabled": true }, { "key": "model_type_com", "value": "", "description": "Model Type of the model you are communicating with. Use \"Contact\" for email address and domain.", "disabled": true }, { "key": "exclude_cc_com", "value": "", "description": "Should we exclude CC messages from the statistics for the communicating with model.", "disabled": true }, { "key": "exclusive", "value": "", "description": "Should we only focus on statistics where exclusively Model and ModelCom were involved?.", "disabled": true }, { "key": "search", "value": "", "description": "Search a specific email subject line (warning this is very slow!).", "disabled": true }, { "key": "label[]", "value": "", "description": "Label, if your mail provider supports labels\/categories, you can filter your results using them.", "disabled": true }, { "key": "labels_and_or", "value": "", "description": "Should we filter by all labels or any labels. Must be either \"AND\" or \"OR\".", "disabled": true }, { "key": "thread_type", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.", "disabled": true }, { "key": "thread_status", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.", "disabled": true }, { "key": "has_replies", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.", "disabled": true }, { "key": "classification", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.", "disabled": true }, { "key": "messageType", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.", "disabled": true }, { "key": "waiting_for_response", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.", "disabled": true }, { "key": "replies_over", "value": "", "description": "Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.", "disabled": true }, { "key": "message_replies_over", "value": "", "description": "Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.", "disabled": true }, { "key": "message_replies_under", "value": "", "description": "Limit results to messages where the reply time was under X minutes.", "disabled": true }, { "key": "no_reply_for", "value": "", "description": "Limit results to messages that have not had a reply for at least X minutes.", "disabled": true }, { "key": "per_page", "value": "", "description": "For paginated results, how many results per page. Max 200.", "disabled": true }, { "key": "sort_by", "value": "", "description": "Field Name to sort agents by. Defaults to threads.total.", "disabled": true }, { "key": "direction", "value": "", "description": "Direction in which to sort paginated results. 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Mailboxes", "description": "", "item": [ { "name": "Group Mailboxes - Report", "request": { "url": { "host": "{{baseUrl}}", "path": "api\/reports\/group-mailboxes", "query": [ { "key": "from", "value": "", "description": "The start date of your request in the format \"YYYY-MM-DD\". 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Use \"Contact\" for email address and domain.", "disabled": true }, { "key": "exclude_cc_com", "value": "", "description": "Should we exclude CC messages from the statistics for the communicating with model.", "disabled": true }, { "key": "exclusive", "value": "", "description": "Should we only focus on statistics where exclusively Model and ModelCom were involved?.", "disabled": true }, { "key": "search", "value": "", "description": "Search a specific email subject line (warning this is very slow!).", "disabled": true }, { "key": "label[]", "value": "", "description": "Label, if your mail provider supports labels\/categories, you can filter your results using them.", "disabled": true }, { "key": "labels_and_or", "value": "", "description": "Should we filter by all labels or any labels. Must be either \"AND\" or \"OR\".", "disabled": true }, { "key": "thread_type", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.", "disabled": true }, { "key": "thread_status", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.", "disabled": true }, { "key": "has_replies", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.", "disabled": true }, { "key": "classification", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.", "disabled": true }, { "key": "messageType", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.", "disabled": true }, { "key": "waiting_for_response", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.", "disabled": true }, { "key": "replies_over", "value": "", "description": "Limit results to conversations with first reply times over X minutes. 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Use \"Contact\" for email address and domain.", "disabled": true }, { "key": "exclude_cc_com", "value": "", "description": "Should we exclude CC messages from the statistics for the communicating with model.", "disabled": true }, { "key": "exclusive", "value": "", "description": "Should we only focus on statistics where exclusively Model and ModelCom were involved?.", "disabled": true }, { "key": "search", "value": "", "description": "Search a specific email subject line (warning this is very slow!).", "disabled": true }, { "key": "label[]", "value": "", "description": "Label, if your mail provider supports labels\/categories, you can filter your results using them.", "disabled": true }, { "key": "labels_and_or", "value": "", "description": "Should we filter by all labels or any labels. Must be either \"AND\" or \"OR\".", "disabled": true }, { "key": "thread_type", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.", "disabled": true }, { "key": "thread_status", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: await-agent,await-customer,closed,internal.", "disabled": true }, { "key": "has_replies", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: hasForwards,hasNoRepliesOrForwards,hasReplies.", "disabled": true }, { "key": "classification", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: calculating,first,follow-up,forward,reply,reply-all.", "disabled": true }, { "key": "messageType", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: inbound,internal,outbound.", "disabled": true }, { "key": "waiting_for_response", "value": "", "description": "A comma separated list (no spaces) of any combination of the following: customer-has-response,waiting-for-response.", "disabled": true }, { "key": "replies_over", "value": "", "description": "Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.", "disabled": true }, { "key": "message_replies_over", "value": "", "description": "Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.", "disabled": true }, { "key": "message_replies_under", "value": "", "description": "Limit results to messages where the reply time was under X minutes.", "disabled": true }, { "key": "no_reply_for", "value": "", "description": "Limit results to messages that have not had a reply for at least X minutes.", "disabled": true }, { "key": "per_page", "value": "", "description": "For paginated results, how many results per page. Max 200.", "disabled": true }, { "key": "sort_by", "value": "", "description": "Field Name to sort conversations (threads) by. Defaults to last_received_at_date_time.", "disabled": true }, { "key": "direction", "value": "", "description": "Direction in which to sort paginated results. Must be either asc or desc.", "disabled": true }, { "key": "page", "value": "", "description": "For paginated results, which page to get.", "disabled": true }, { "key": "closed_over", "value": "", "description": "Limit results to conversations closed over X minutes.", "disabled": true }, { "key": "columns[]", "value": "", "description": "Allows you to select which columns you want to return.", "disabled": true }, { "key": "viewId", "value": "", "description": "The ID of the view you want to use. This will pull in all the filters and settings from that view.", "disabled": true }, { "key": "unfilteredView", "value": "", "description": "Should we use the unfiltered view.", "disabled": true } ], "raw": "{{baseUrl}}\/api\/logs\/conversations?from=&to=&model=&model_type=&exclude_cc=&model_com=&model_type_com=&exclude_cc_com=&exclusive=&search=&label[]=&labels_and_or=&thread_type=&thread_status=&has_replies=&classification=&messageType=&waiting_for_response=&replies_over=&message_replies_over=&message_replies_under=&no_reply_for=&per_page=&sort_by=&direction=&page=&closed_over=&columns[]=&viewId=&unfilteredView=" }, "method": "GET", "header": [ { "key": "Content-Type", "value": "application\/json" }, { "key": "Accept", "value": "application\/json" } ], "body": null, "description": "Conversation (Thread) Logs data\n The full list of available columns for the \"columns\" parameter are:\n- id\n- init_agent_reply_time\n- init_agent_action_time\n- total_agent_reply_time\n- last_received_at_date_time\n- thread_type\n- thread_status\n- raw_init_agent_reply_time\n- init_agent_reply_message_id\n- init_reply_agent_id\n- time_to_close\n- raw_time_to_close\n- friendly_initial_reply_time\n- friendly_raw_initial_reply_time\n- friendly_total_reply_time\n- microsoft_conversations\n- email_usernames\n- email_usernames_from\n- email_usernames_reply_to\n- email_usernames_senders\n- email_usernames_to\n- email_usernames_received\n- email_domains\n- date_times\n- message_classifications\n- message_subjects\n- messages\n- labels\n- has_contact_success\n- contact_success_time\n- contact_reply_time\n- subject\n- initial_reply_is_relevant\n- initial_reply_is_included_in_stats\n- initial_reply_is_outlier\n- friendly_time_to_close\n- friendly_raw_time_to_close\n- is_manually_excluded_from_sla_breach\n- customer_has_response\n- within_percentile_rank\n- messages.internet_message_id\n- messages.date_time\n- messages.timestamp\n- messages.subject\n- messages.references\n- messages.replytime\n- messages.classification\n- messages.raw_replytime\n- messages.friendly_reply_time\n- messages.friendly_raw_reply_time\n- messages.email_domains\n- messages.email_domains_from\n- messages.email_domains_to\n- messages.email_domains_reply_to\n- messages.email_domains_senders\n- messages.email_domains_received\n- messages.email_usernames\n- messages.email_usernames_from\n- messages.email_usernames_to\n- messages.email_usernames_cc\n- messages.email_usernames_reply_to\n- messages.email_usernames_senders\n- messages.email_usernames_received\n- messages.is_initial_reply\n- messages.is_newest_message\n- messages.message_type\n- messages.labels\n- messages.reply_is_relevant\n- messages.is_closing_email\n- messages.is_included_in_stats\n- messages.reply_is_outlier\n- messages.agents_read_status\n- messages.thread_id\n- messages.thread_message_count\n- messages.is_manually_excluded_from_sla_breach\n- messages.within_percentile_rank" }, "response": [ { "header": [ { "key": "cache-control", "value": "no-cache, private" }, { "key": "content-type", "value": "application\/json" }, { "key": "tracking-events", "value": "[]" }, { "key": "server-timing", "value": "bootstrap;desc=\"Bootstrap\";dur=1661.1249446869, app;desc=\"App\";dur=363, total;desc=\"Total\";dur=1831.876039505, initial-query-setup;desc=\"Initial Query Setup\";dur=12, es-report-for-buckets;desc=\"ES Report For Buckets\";dur=0, es-comminicating-buckets;desc=\"ES Comminicating Buckets\";dur=0, es-threads;desc=\"ES Threads\";dur=54, processing;desc=\"Processing\";dur=2, determining-readunread-status;desc=\"Determining read\/unread status\";dur=16, es-threads-source;desc=\"ES Threads Source\";dur=26, " }, { "key": "x-ttr-server", "value": "homestead-rob" } ], "code": 200, "body": "{\"threads\":{\"current_page\":1,\"data\":[{\"id\":227,\"init_agent_reply_time\":null,\"init_agent_action_time\":null,\"total_agent_reply_time\":0,\"last_received_at_date_time\":\"Nov 28th 2025 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action-items\"],\"messages\":[{\"internet_message_id\":\"1755413338wHdoB6Iq7y@GEWq44wxsgfoFXJUveHgB75aH.Zovl\",\"date_time\":\"Nov 28th 2025 14:06:04\",\"timestamp\":1764338764,\"subject\":\"RE: transform compelling 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& Baby\"],\"has_contact_success\":false,\"contact_success_time\":null,\"contact_reply_time\":null,\"subject\":\"RE: Web Enquiry Form: maximize real-time ROI\",\"initial_reply_is_relevant\":false,\"initial_reply_is_included_in_stats\":true,\"initial_reply_is_outlier\":false,\"friendly_time_to_close\":\"12h:57m\",\"friendly_raw_time_to_close\":\"44h:8m\",\"is_manually_excluded_from_sla_breach\":false,\"customer_has_response\":false},{\"id\":656,\"init_agent_reply_time\":110,\"init_agent_action_time\":110,\"total_agent_reply_time\":58569,\"last_received_at_date_time\":\"Nov 28th 2025 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Use \"Contact\" for email address and domain.", "disabled": true }, { "key": "exclude_cc_com", "value": "", "description": "Should we exclude CC messages from the statistics for the communicating with model.", "disabled": true }, { "key": "exclusive", "value": "", "description": "Should we only focus on statistics where exclusively Model and ModelCom were involved?.", "disabled": true }, { "key": "search", "value": "", "description": "Search a specific email subject line (warning this is very slow!).", "disabled": true }, { "key": "label[]", "value": "", "description": "Label, if your mail provider supports labels\/categories, you can filter your results using them.", "disabled": true }, { "key": "labels_and_or", "value": "", "description": "Should we filter by all labels or any labels. 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Should not be used at same time as message_replies_over.", "disabled": true }, { "key": "message_replies_over", "value": "", "description": "Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.", "disabled": true }, { "key": "message_replies_under", "value": "", "description": "Limit results to messages where the reply time was under X minutes.", "disabled": true }, { "key": "no_reply_for", "value": "", "description": "Limit results to messages that have not had a reply for at least X minutes.", "disabled": true }, { "key": "per_page", "value": "", "description": "For paginated results, how many results per page. Max 200.", "disabled": true }, { "key": "sort_by", "value": "", "description": "Field Name to sort messages by. Defaults to date_time.", "disabled": true }, { "key": "direction", "value": "", "description": "Direction in which to sort paginated results. Must be either asc or desc.", "disabled": true }, { "key": "page", "value": "", "description": "For paginated results, which page to get.", "disabled": true }, { "key": "closed_over", "value": "", "description": "Limit results to conversations closed over X minutes.", "disabled": true }, { "key": "columns[]", "value": "", "description": "Allows you to select which columns you want to return.", "disabled": true }, { "key": "viewId", "value": "", "description": "The ID of the view you want to use. This will pull in all the filters and settings from that view.", "disabled": true }, { "key": "unfilteredView", "value": "", "description": "Should we use the unfiltered view.", "disabled": true } ], "raw": "{{baseUrl}}\/api\/logs\/messages?from=&to=&model=&model_type=&exclude_cc=&model_com=&model_type_com=&exclude_cc_com=&exclusive=&search=&label[]=&labels_and_or=&thread_type=&thread_status=&has_replies=&classification=&messageType=&waiting_for_response=&replies_over=&message_replies_over=&message_replies_under=&no_reply_for=&per_page=&sort_by=&direction=&page=&closed_over=&columns[]=&viewId=&unfilteredView=" }, "method": "GET", "header": [ { "key": "Content-Type", "value": "application\/json" }, { "key": "Accept", "value": "application\/json" } ], "body": null, "description": "Message Logs data\nThe full list of available columns for the \"columns\" parameter are:\n- internet_message_id\n- date_time\n- timestamp\n- subject\n- references\n- replytime\n- classification\n- raw_replytime\n- friendly_reply_time\n- friendly_raw_reply_time\n- email_domains\n- email_domains_from\n- email_domains_to\n- email_domains_reply_to\n- email_domains_senders\n- email_domains_received\n- email_usernames\n- email_usernames_from\n- email_usernames_to\n- email_usernames_cc\n- email_usernames_reply_to\n- email_usernames_senders\n- email_usernames_received\n- is_initial_reply\n- is_newest_message\n- message_type\n- labels\n- reply_is_relevant\n- is_closing_email\n- is_included_in_stats\n- reply_is_outlier\n- agents_read_status\n- thread_id\n- thread_message_count\n- is_manually_excluded_from_sla_breach\n- within_percentile_rank" }, "response": [ { "header": [ { "key": "cache-control", "value": "no-cache, private" }, { "key": "content-type", "value": "application\/json" }, { "key": "tracking-events", "value": "[]" }, { "key": "server-timing", "value": "bootstrap;desc=\"Bootstrap\";dur=1884.3739032745, app;desc=\"App\";dur=403, total;desc=\"Total\";dur=1924.299955368, initial-query-setup;desc=\"Initial Query Setup\";dur=21, es-report-for-buckets;desc=\"ES Report For Buckets\";dur=0, es-comminicating-buckets;desc=\"ES Comminicating Buckets\";dur=0, es-threads;desc=\"ES Threads\";dur=62, processing;desc=\"Processing\";dur=2, determining-readunread-status;desc=\"Determining read\/unread status\";dur=20, es-threads-source;desc=\"ES Threads Source\";dur=26, es-thread-message-counts;desc=\"ES Thread Message Counts\";dur=3, " }, { "key": "x-ttr-server", "value": "homestead-rob" } ], "code": 200, "body": "{\"messages\":{\"current_page\":1,\"data\":[{\"internet_message_id\":\"1755413338wHdoB6Iq7y@GEWq44wxsgfoFXJUveHgB75aH.Zovl\",\"date_time\":\"Nov 28th 2025 14:06:04\",\"timestamp\":1764338764,\"subject\":\"RE: transform compelling action-items\",\"references\":[\"1760215491MuRKl6v5Ns@hZMCaDqPoBHrA2rXvGQLvprQH.ecf3\"],\"replytime\":null,\"classification\":\"first\",\"raw_replytime\":null,\"friendly_reply_time\":\"N\\\/A\",\"friendly_raw_reply_time\":\"N\\\/A\",\"email_domains\":[\"timetoreply.com\",\"schinner.org\"],\"email_domains_from\":[\"timetoreply.com\"],\"email_domains_to\":[\"schinner.org\"],\"email_domains_reply_to\":[],\"email_domains_senders\":[\"timetoreply.com\"],\"email_domains_received\":[\"schinner.org\"],\"email_usernames\":[\"h.wilkinson@timetoreply.com\",\"gutkowski.derick@schinner.org\"],\"email_usernames_from\":[\"h.wilkinson@timetoreply.com\"],\"email_usernames_to\":[\"gutkowski.derick@schinner.org\"],\"email_usernames_cc\":[],\"email_usernames_reply_to\":[],\"email_usernames_senders\":[\"h.wilkinson@timetoreply.com\"],\"email_usernames_received\":[\"gutkowski.derick@schinner.org\"],\"is_initial_reply\":false,\"is_newest_message\":true,\"message_type\":\"outbound\",\"labels\":[],\"reply_is_relevant\":true,\"is_closing_email\":false,\"is_included_in_stats\":true,\"reply_is_outlier\":false,\"thread_id\":227,\"thread_message_count\":1,\"is_manually_excluded_from_sla_breach\":false},{\"internet_message_id\":\"1711167011CDhSLatZGG@TRkP48VxZ5XyK06fg1eQVjfMt.jDUA\",\"date_time\":\"Nov 28th 2025 13:57:15\",\"timestamp\":1764338235,\"subject\":\"RE: Web Enquiry Form: maximize real-time 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28th 2025 13:50:57\",\"timestamp\":1764337857,\"subject\":\"RE: implement back-end 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28th 2025 13:44:46\",\"timestamp\":1764337486,\"subject\":\"RE: reinvent cross-platform action-items\",\"references\":[\"1741607359FAAi8jc35U@TvSJRe7KztKTlAUHeXtdfFGuz.Lj6V\",\"1712492626PFEoivfVYP@xcTnxsN4rdwoHjWeLZ7d6j4ya.DzRM\",\"17282766218vjgLWut2v@0YQJW72UA4yp5UZcX7l2Ybnq4.z97q\"],\"replytime\":697,\"classification\":\"reply\",\"raw_replytime\":697,\"friendly_reply_time\":\"11m:37s\",\"friendly_raw_reply_time\":\"11m:37s\",\"email_domains\":[\"hotmail.com\",\"timetoreply.com\"],\"email_domains_from\":[\"hotmail.com\"],\"email_domains_to\":[\"timetoreply.com\"],\"email_domains_reply_to\":[],\"email_domains_senders\":[\"hotmail.com\"],\"email_domains_received\":[\"timetoreply.com\"],\"email_usernames\":[\"friedrich.grimes@hotmail.com\",\"r.kutch@timetoreply.com\"],\"email_usernames_from\":[\"friedrich.grimes@hotmail.com\"],\"email_usernames_to\":[\"r.kutch@timetoreply.com\"],\"email_usernames_cc\":[],\"email_usernames_reply_to\":[],\"email_usernames_senders\":[\"friedrich.grimes@hotmail.com\"],\"email_usernames_received\":[\"r.kutch@timetoreply.com\"],\"is_initial_reply\":false,\"is_newest_message\":true,\"message_type\":\"inbound\",\"labels\":[],\"reply_is_relevant\":false,\"is_closing_email\":false,\"is_included_in_stats\":true,\"reply_is_outlier\":false,\"agents_read_status\":{\"r.kutch@timetoreply.com\":true},\"thread_id\":990,\"thread_message_count\":4,\"is_manually_excluded_from_sla_breach\":false},{\"internet_message_id\":\"1704195449H4MMWjtI1T@wyGSmjAe2XeTHerd7HUJx0axK.VEPQ\",\"date_time\":\"Nov 28th 2025 13:44:12\",\"timestamp\":1764337452,\"subject\":\"FW: Web Enquiry Form: leverage e-business convergence (Excluded from statistics because it's a closing email)\",\"references\":[\"17437808259Niw4ugU3c@Wf5rniPxVdWAPmlKW8uWFfFgt.p3Wv\",\"1744249826Fjo32pNaX2@BWQ7bDNveLx5ESoAmrvvAyuqz.nNUz\",\"1744689827NcViwTK74o@2dmgOHbLCTvtApmlLeP4EaE64.WmOZ\",\"1701655439lv7AP6oL6G@DDpwsvOgV7NXJ3B8DUWmreDNv.I4kk\"],\"replytime\":null,\"classification\":\"forward\",\"raw_replytime\":null,\"friendly_reply_time\":\"Pending\",\"friendly_raw_reply_time\":\"Pending\",\"email_domains\":[\"timetoreply.com\"],\"email_domains_from\":[\"timetoreply.com\"],\"email_domains_to\":[\"timetoreply.com\"],\"email_domains_reply_to\":[],\"email_domains_senders\":[\"timetoreply.com\"],\"email_domains_received\":[\"timetoreply.com\"],\"email_usernames\":[\"r.kutch@timetoreply.com\",\"closed@timetoreply.com\"],\"email_usernames_from\":[\"r.kutch@timetoreply.com\"],\"email_usernames_to\":[\"closed@timetoreply.com\"],\"email_usernames_cc\":[],\"email_usernames_reply_to\":[],\"email_usernames_senders\":[\"r.kutch@timetoreply.com\"],\"email_usernames_received\":[\"closed@timetoreply.com\"],\"is_initial_reply\":false,\"is_newest_message\":true,\"message_type\":\"internal\",\"labels\":[],\"reply_is_relevant\":true,\"is_closing_email\":true,\"is_included_in_stats\":true,\"reply_is_outlier\":false,\"thread_id\":713,\"thread_message_count\":5,\"is_manually_excluded_from_sla_breach\":false},{\"internet_message_id\":\"1760772131iIhl0btK75@7EM45LGaeICIKgTGHmpXkT8yY.6qk5\",\"date_time\":\"Nov 28th 2025 13:43:51\",\"timestamp\":1764337431,\"subject\":\"RE: redefine best-of-breed platforms\",\"references\":[\"1749346526Yll7J4s2mg@oMXcxGaexHaz0GPldU9l8utaA.xPLg\"],\"replytime\":14280,\"classification\":\"reply\",\"raw_replytime\":14280,\"friendly_reply_time\":\"03h:58m:00s\",\"friendly_raw_reply_time\":\"03h:58m:00s\",\"email_domains\":[\"timetoreply.com\",\"kohler.info\"],\"email_domains_from\":[\"timetoreply.com\"],\"email_domains_to\":[\"kohler.info\"],\"email_domains_reply_to\":[],\"email_domains_senders\":[\"timetoreply.com\"],\"email_domains_received\":[\"kohler.info\"],\"email_usernames\":[\"h.wilkinson@timetoreply.com\",\"metz.keegan@kohler.info\"],\"email_usernames_from\":[\"h.wilkinson@timetoreply.com\"],\"email_usernames_to\":[\"metz.keegan@kohler.info\"],\"email_usernames_cc\":[],\"email_usernames_reply_to\":[],\"email_usernames_senders\":[\"h.wilkinson@timetoreply.com\"],\"email_usernames_received\":[\"metz.keegan@kohler.info\"],\"is_initial_reply\":true,\"is_newest_message\":true,\"message_type\":\"outbound\",\"labels\":[],\"reply_is_relevant\":true,\"is_closing_email\":false,\"is_included_in_stats\":true,\"reply_is_outlier\":false,\"thread_id\":220,\"thread_message_count\":2,\"is_manually_excluded_from_sla_breach\":false},{\"internet_message_id\":\"1747419014MKJADwV9gs@ECiuFV9Mplnp3eAiXodOJb9Pq.8huy\",\"date_time\":\"Nov 28th 2025 13:34:06\",\"timestamp\":1764336846,\"subject\":\"RE: redefine revolutionary 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28th 2025 13:33:09\",\"timestamp\":1764336789,\"subject\":\"RE: reinvent cross-platform action-items\",\"references\":[\"1741607359FAAi8jc35U@TvSJRe7KztKTlAUHeXtdfFGuz.Lj6V\",\"1712492626PFEoivfVYP@xcTnxsN4rdwoHjWeLZ7d6j4ya.DzRM\"],\"replytime\":42034,\"classification\":\"reply\",\"raw_replytime\":99634,\"friendly_reply_time\":\"11h:40m:34s\",\"friendly_raw_reply_time\":\"27h:40m:34s\",\"email_domains\":[\"timetoreply.com\",\"hotmail.com\"],\"email_domains_from\":[\"timetoreply.com\"],\"email_domains_to\":[\"hotmail.com\"],\"email_domains_reply_to\":[],\"email_domains_senders\":[\"timetoreply.com\"],\"email_domains_received\":[\"hotmail.com\"],\"email_usernames\":[\"r.kutch@timetoreply.com\",\"friedrich.grimes@hotmail.com\"],\"email_usernames_from\":[\"r.kutch@timetoreply.com\"],\"email_usernames_to\":[\"friedrich.grimes@hotmail.com\"],\"email_usernames_cc\":[],\"email_usernames_reply_to\":[],\"email_usernames_senders\":[\"r.kutch@timetoreply.com\"],\"email_usernames_received\":[\"friedrich.grimes@hotmail.com\"],\"is_initial_reply\":false,\"is_newest_message\":false,\"message_type\":\"outbound\",\"labels\":[],\"reply_is_relevant\":true,\"is_closing_email\":false,\"is_included_in_stats\":true,\"reply_is_outlier\":false,\"thread_id\":990,\"thread_message_count\":4,\"is_manually_excluded_from_sla_breach\":false},{\"internet_message_id\":\"17592852349kGe6vqXF2@4qpnO5kNl2nAhuZqfNQbUkqYR.9coI\",\"date_time\":\"Nov 28th 2025 13:28:20\",\"timestamp\":1764336500,\"subject\":\"FW: deliver end-to-end niches (Excluded from statistics because it's a closing 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