Introduction
This API is designed to let you do (almost) everything you can do from the timetoreply portal programmatically via API requests
Authentication
We currently only support personal access tokens for authentication. These can be obtained by logging into a company administrator account on timetoreply, visiting the API section, and clicking "Generate Access Token". Tokens have an expiration time of 1 year.
All requests made to our api with these generated access tokens will be assigned to the user that generated the access token.
You can create as many access tokens as you like, and you can revoke their access at any time from the same page when you created them.
Rate Limiting
Our API is rate limited to 30 requests per minute and the lower limit of 900 requests per hour.
If you exceed these limits, responses will get a Retry-After header which indicates how long you should wait until trying again.
Dates and Times
Most Dates and Times are converted into the timezone of your user profile on the fly before being sent to you.
Reply times are usually returned in seconds, but many reply times also have a "Friendly Reply Time" which is a formatted string.
Nomenclature
- Email Addresses are referred to as "email_usernames".
- Conversations are referred to as "threads".
- Message Ids are referred to as "internet_message_id" and are unique
- Reply times without business hours are referred to as "raw". e.g. "raw_replytime"
General
Responses have been generally optimized for use in our own front-end, and as such, the structure of responses might not be exactly as you expect. It may also contain information that is not relevant to you. Unfortunately we currently do not offer a method to get exactly the information you want, but we may create this functionality in future.
Authenticating requests
To authenticate requests, include an Authorization header with the value
"Bearer {YOUR_AUTH_KEY}".
All authenticated endpoints are marked with a requires authentication badge in the documentation
below.
You can generate your token by logging in and visiting TOOLS > API
Reports
Overview
Overview - Report
requires authentication
Overview Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/overview"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "0",
"model_com": "1",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "INBOX",
"labels_and_or": "AND",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"waiting_for_response": "customer-has-response,waiting-for-response",
"replies_over": "15",
"message_replies_over": "15",
"message_replies_under": "15",
"no_reply_for": "15",
"sort_by": "threads.total",
"direction": "desc",
"per_page_agents": "2",
"page_agents": "1",
"per_page_contacts": "2",
"page_contacts": "1",
"per_page_domains": "2",
"page_domains": "1",
"closed_over": "15",
"viewId": "1",
"showHourOfDayForAgents": "0",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/overview';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => 'My Company',
'model_type' => 'Internal',
'exclude_cc' => '0',
'model_com' => '1',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'INBOX',
'labels_and_or' => 'AND',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'waiting_for_response' => 'customer-has-response,waiting-for-response',
'replies_over' => '15',
'message_replies_over' => '15',
'message_replies_under' => '15',
'no_reply_for' => '15',
'sort_by' => 'threads.total',
'direction' => 'desc',
'per_page_agents' => '2',
'page_agents' => '1',
'per_page_contacts' => '2',
'page_contacts' => '1',
'per_page_domains' => '2',
'page_domains' => '1',
'closed_over' => '15',
'viewId' => '1',
'showHourOfDayForAgents' => '0',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My+Company&model_type=Internal&exclude_cc=&model_com=1&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"stats": {
"threads": {
"total": 73,
"internal": 2,
"inbound": 58,
"outbound": 13,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 73,
"have_replies": 66,
"have_replies_from_agents": 59,
"have_no_replies_from_agents": 14,
"completionRatio": {
"ratio": 89.66,
"numerator": 52,
"denominator": 58
},
"handledRate": {
"rate": 100,
"numerator": 73,
"denominator": 73
},
"top_labels": "",
"messages_per_conversations_avg": 3.3,
"messages_sent_per_conversations_avg": 1.5,
"messages_received_per_conversations_avg": 1.7,
"labels": {
"total": 23,
"list": [
{
"key": "UNREAD",
"doc_count": 51
},
{
"key": "IMPORTANT",
"doc_count": 14
},
{
"key": "INBOX",
"doc_count": 12
},
{
"key": "CATEGORY_SOCIAL",
"doc_count": 11
},
{
"key": "CATEGORY_PERSONAL",
"doc_count": 10
},
{
"key": "STARRED",
"doc_count": 10
},
{
"key": "CATEGORY_PROMOTIONS",
"doc_count": 9
},
{
"key": "CATEGORY_UPDATES",
"doc_count": 9
},
{
"key": "CATEGORY_FORUMS",
"doc_count": 8
},
{
"key": "SENT",
"doc_count": 7
},
{
"key": "Automotive",
"doc_count": 1
},
{
"key": "Books & Toys",
"doc_count": 1
},
{
"key": "Games, Clothing & Sports",
"doc_count": 1
},
{
"key": "Garden, Sports & Games",
"doc_count": 1
},
{
"key": "Grocery, Outdoors & Shoes",
"doc_count": 1
},
{
"key": "Grocery, Sports & Baby",
"doc_count": 1
},
{
"key": "Kids, Computers & Grocery",
"doc_count": 1
},
{
"key": "Movies, Clothing & Jewelry",
"doc_count": 1
},
{
"key": "Outdoors & Home",
"doc_count": 1
},
{
"key": "Outdoors, Books & Garden",
"doc_count": 1
}
]
}
},
"messages": {
"count": 237,
"initial": 67,
"replies": 124,
"forward": 30,
"follow_up": 16,
"received": {
"count": 127,
"initial": 54,
"replies": 57,
"forward": 0,
"follow_up": 16,
"initial_replies": 14,
"dayOfWeek": {
"Monday": 26,
"Tuesday": 21,
"Wednesday": 28,
"Thursday": 16.5,
"Friday": 19,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0.13,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0.13,
"06:00": 0.13,
"07:00": 0,
"08:00": 0,
"09:00": 1,
"10:00": 1.75,
"11:00": 2.13,
"12:00": 1.75,
"13:00": 3.13,
"14:00": 2,
"15:00": 1.63,
"16:00": 1.5,
"17:00": 0.63,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 111,
"initial": 13,
"replies": 68,
"forward": 30,
"follow_up": 0,
"initial_replies": 52,
"dayOfWeek": {
"Monday": 20,
"Tuesday": 19,
"Wednesday": 23,
"Thursday": 15,
"Friday": 18,
"Saturday": 0,
"Sunday": 1
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0.25,
"06:00": 0.13,
"07:00": 0,
"08:00": 0,
"09:00": 0.5,
"10:00": 1.63,
"11:00": 1.25,
"12:00": 2,
"13:00": 2.38,
"14:00": 1.5,
"15:00": 1.88,
"16:00": 1.5,
"17:00": 0.75,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0.13,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "1h:42m",
"raw": 6141,
"friendly_no_business": "4h:37m",
"raw_no_business": 16664,
"deviation_friendly": "11m:25s",
"deviation_raw": 685,
"deviation_friendly_no_business": "9m:37s",
"deviation_raw_no_business": 577,
"median_friendly": "19m:31s",
"median_raw": 1171,
"median_friendly_no_business": "20m:4s",
"median_raw_no_business": 1204,
"consistency_score": "41.54%",
"consistency_score_no_business": "52.08%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 76.47
},
{
"count": 0,
"key": "1h:0m",
"value": 80.88
},
{
"count": 0,
"key": "2h:0m",
"value": 85.29
},
{
"count": 0,
"key": "4h:0m",
"value": 88.24
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 73.53
},
{
"count": 0,
"key": "1h:0m",
"value": 77.94
},
{
"count": 0,
"key": "2h:0m",
"value": 82.35
},
{
"count": 0,
"key": "4h:0m",
"value": 88.24
}
],
"within_sla": 55,
"within_sla_percentage_friendly": 80.88,
"sla_breach": 13,
"sla_breach_percentage_friendly": 19.12,
"excluded_from_sla": 0
},
"initialTTR": {
"friendly": "2h:6m",
"raw": 7577,
"friendly_no_business": "2h:39m",
"raw_no_business": 9564,
"deviation_friendly": "12m:40s",
"deviation_raw": 760,
"deviation_friendly_no_business": "12m:40s",
"deviation_raw_no_business": 760,
"median_friendly": "22m:51s",
"median_raw": 1371,
"median_friendly_no_business": "22m:51s",
"median_raw_no_business": 1371,
"consistency_score": "44.56%",
"consistency_score_no_business": "44.56%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 70.21
},
{
"count": 0,
"key": "1h:0m",
"value": 74.47
},
{
"count": 0,
"key": "2h:0m",
"value": 82.98
},
{
"count": 0,
"key": "4h:0m",
"value": 87.23
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 70.21
},
{
"count": 0,
"key": "1h:0m",
"value": 74.47
},
{
"count": 0,
"key": "2h:0m",
"value": 80.85
},
{
"count": 0,
"key": "4h:0m",
"value": 87.23
}
],
"within_sla": 35,
"within_sla_percentage_friendly": 74.47,
"sla_breach": 12,
"sla_breach_percentage_friendly": 25.53,
"excluded_from_sla": 5
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "4h:16m",
"raw": 15369,
"friendly_no_business": "12h:23m",
"raw_no_business": 44587,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 42.47
},
{
"count": 0,
"key": "2h:0m",
"value": 57.53
},
{
"count": 0,
"key": "4h:0m",
"value": 75.34
},
{
"count": 0,
"key": "8h:0m",
"value": 89.04
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 39.73
},
{
"count": 0,
"key": "2h:0m",
"value": 56.16
},
{
"count": 0,
"key": "4h:0m",
"value": 73.97
},
{
"count": 0,
"key": "8h:0m",
"value": 78.08
}
],
"within_sla": 42,
"within_sla_percentage_friendly": 57.53,
"sla_breach": 31,
"sla_breach_percentage_friendly": 42.47
},
"dailyStats": [
{
"timestamp": 1735171200000,
"date": "Thu, 26th Dec",
"messages": {
"sent": 11,
"forward": 3,
"reply": 6,
"received": 14
},
"overallTTR": {
"raw": 9031.5,
"raw_no_business": 15602.166666666666
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": 17321.333333333332,
"raw_no_business": 27392.666666666668
},
"threads": {
"total": 7,
"have_replies_from_agents": 1,
"have_no_replies_from_agents": 6,
"completionRatio": 14.29
}
},
{
"timestamp": 1735257600000,
"date": "Fri, 27th Dec",
"messages": {
"sent": 18,
"forward": 4,
"reply": 12,
"received": 19
},
"overallTTR": {
"raw": 4962.833333333333,
"raw_no_business": 9926.083333333334
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": 11829.1,
"raw_no_business": 11829.1
},
"threads": {
"total": 10,
"have_replies_from_agents": 4,
"have_no_replies_from_agents": 6,
"completionRatio": 40
}
},
{
"timestamp": 1735344000000,
"date": "Sat, 28th Dec",
"messages": {
"sent": 0,
"forward": 0,
"reply": 0,
"received": 0
},
"overallTTR": {
"raw": null,
"raw_no_business": null
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": null,
"raw_no_business": null
},
"threads": {
"total": 0,
"have_replies_from_agents": 0,
"have_no_replies_from_agents": 0,
"completionRatio": 0
}
},
{
"timestamp": 1735430400000,
"date": "Sun, 29th Dec",
"messages": {
"sent": 1,
"forward": 0,
"reply": 1,
"received": 0
},
"overallTTR": {
"raw": 92006,
"raw_no_business": 397173
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": null,
"raw_no_business": null
},
"threads": {
"total": 0,
"have_replies_from_agents": 0,
"have_no_replies_from_agents": 0,
"completionRatio": 0
}
},
{
"timestamp": 1735516800000,
"date": "Mon, 30th Dec",
"messages": {
"sent": 20,
"forward": 6,
"reply": 13,
"received": 26
},
"overallTTR": {
"raw": 1929.923076923077,
"raw_no_business": 2326.076923076923
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": 2700.5,
"raw_no_business": 2700.5
},
"threads": {
"total": 13,
"have_replies_from_agents": 4,
"have_no_replies_from_agents": 9,
"completionRatio": 30.77
}
},
{
"timestamp": 1735603200000,
"date": "Tue, 31st Dec",
"messages": {
"sent": 19,
"forward": 5,
"reply": 11,
"received": 21
},
"overallTTR": {
"raw": 2995.2727272727275,
"raw_no_business": 8954.09090909091
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": 4094.25,
"raw_no_business": 11990.375
},
"threads": {
"total": 9,
"have_replies_from_agents": 2,
"have_no_replies_from_agents": 7,
"completionRatio": 22.22
}
},
{
"timestamp": 1735689600000,
"date": "Wed, 1st Jan",
"messages": {
"sent": 23,
"forward": 5,
"reply": 15,
"received": 28
},
"overallTTR": {
"raw": 3503.6,
"raw_no_business": 8030.466666666666
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": 15982,
"raw_no_business": 15982
},
"threads": {
"total": 13,
"have_replies_from_agents": 6,
"have_no_replies_from_agents": 7,
"completionRatio": 46.15
}
},
{
"timestamp": 1735776000000,
"date": "Thu, 2nd Jan",
"messages": {
"sent": 19,
"forward": 7,
"reply": 10,
"received": 19
},
"overallTTR": {
"raw": 10123.2,
"raw_no_business": 27403.2
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": 1582.2222222222222,
"raw_no_business": 1582.2222222222222
},
"threads": {
"total": 11,
"have_replies_from_agents": 2,
"have_no_replies_from_agents": 9,
"completionRatio": 18.18
}
}
],
"type": "stats"
},
"all_agent_stats": {
"current_page": 1,
"data": [
{
"name": "[email protected]",
"threads": {
"total": 14,
"internal": 0,
"inbound": 13,
"outbound": 1,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 14,
"have_replies": 13,
"have_initial_replies": 13,
"handledRate": {
"rate": 100,
"numerator": 14,
"denominator": 14
},
"top_labels": [
"UNREAD",
"CATEGORY_UPDATES",
"IMPORTANT",
"SENT",
"STARRED"
],
"messages_per_conversations_avg": 2.6,
"messages_received_per_conversations_avg": 1.5,
"messages_sent_per_conversations_avg": 1.1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 21,
"initial": 8,
"replies": 9,
"forward": 0,
"follow_up": 4,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 16,
"initial": 1,
"replies": 10,
"forward": 5,
"follow_up": 0,
"initial_replies": 9,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "1h:2m",
"raw": 3766,
"friendly_no_business": "1h:2m",
"raw_no_business": 3766,
"deviation_friendly": "8m:37s",
"deviation_raw": 517,
"deviation_friendly_no_business": "8m:37s",
"deviation_raw_no_business": 517,
"median_friendly": "14m:42s",
"median_raw": 882,
"median_friendly_no_business": "14m:42s",
"median_raw_no_business": 882,
"consistency_score": "41.46%",
"consistency_score_no_business": "41.46%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 70
},
{
"count": 0,
"key": "1h:0m",
"value": 80
},
{
"count": 0,
"key": "2h:0m",
"value": 90
},
{
"count": 0,
"key": "4h:0m",
"value": 90
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 70
},
{
"count": 0,
"key": "1h:0m",
"value": 80
},
{
"count": 0,
"key": "2h:0m",
"value": 90
},
{
"count": 0,
"key": "4h:0m",
"value": 90
}
],
"within_sla": 8,
"within_sla_percentage_friendly": 80,
"sla_breach": 2,
"sla_breach_percentage_friendly": 20,
"excluded_from_sla": 0
},
"initialTTR": {
"friendly": "1h:9m",
"raw": 4159,
"friendly_no_business": "1h:9m",
"raw_no_business": 4159,
"deviation_friendly": "12m:51s",
"deviation_raw": 771,
"deviation_friendly_no_business": "12m:51s",
"deviation_raw_no_business": 771,
"median_friendly": "22m:51s",
"median_raw": 1371,
"median_friendly_no_business": "22m:51s",
"median_raw_no_business": 1371,
"consistency_score": "43.75%",
"consistency_score_no_business": "43.75%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 66.67
},
{
"count": 0,
"key": "1h:0m",
"value": 77.78
},
{
"count": 0,
"key": "2h:0m",
"value": 88.89
},
{
"count": 0,
"key": "4h:0m",
"value": 88.89
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 66.67
},
{
"count": 0,
"key": "1h:0m",
"value": 77.78
},
{
"count": 0,
"key": "2h:0m",
"value": 88.89
},
{
"count": 0,
"key": "4h:0m",
"value": 88.89
}
],
"within_sla": 7,
"within_sla_percentage_friendly": 77.78,
"sla_breach": 2,
"sla_breach_percentage_friendly": 22.22,
"excluded_from_sla": 0
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "1h:45m",
"raw": 6329,
"friendly_no_business": "2h:57m",
"raw_no_business": 10655,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 64.29
},
{
"count": 0,
"key": "2h:0m",
"value": 85.71
},
{
"count": 0,
"key": "4h:0m",
"value": 85.71
},
{
"count": 0,
"key": "8h:0m",
"value": 92.86
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 57.14
},
{
"count": 0,
"key": "2h:0m",
"value": 85.71
},
{
"count": 0,
"key": "4h:0m",
"value": 85.71
},
{
"count": 0,
"key": "8h:0m",
"value": 92.86
}
],
"within_sla": 12,
"within_sla_percentage_friendly": 85.71,
"sla_breach": 2,
"sla_breach_percentage_friendly": 14.29
}
},
{
"name": "[email protected]",
"threads": {
"total": 13,
"internal": 0,
"inbound": 10,
"outbound": 3,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 13,
"have_replies": 12,
"have_initial_replies": 12,
"handledRate": {
"rate": 100,
"numerator": 13,
"denominator": 13
},
"top_labels": [
"UNREAD",
"CATEGORY_UPDATES",
"IMPORTANT",
"INBOX",
"SENT"
],
"messages_per_conversations_avg": 3,
"messages_received_per_conversations_avg": 1.5,
"messages_sent_per_conversations_avg": 1.5
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 20,
"initial": 9,
"replies": 9,
"forward": 0,
"follow_up": 2,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 19,
"initial": 2,
"replies": 12,
"forward": 5,
"follow_up": 0,
"initial_replies": 10,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "2h:42m",
"raw": 9771,
"friendly_no_business": "9h:46m",
"raw_no_business": 35202,
"deviation_friendly": "6m:34s",
"deviation_raw": 394,
"deviation_friendly_no_business": "6m:34s",
"deviation_raw_no_business": 394,
"median_friendly": "24m:53s",
"median_raw": 1493,
"median_friendly_no_business": "24m:53s",
"median_raw_no_business": 1493,
"consistency_score": "73.64%",
"consistency_score_no_business": "73.64%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 75
},
{
"count": 0,
"key": "1h:0m",
"value": 83.33
},
{
"count": 0,
"key": "2h:0m",
"value": 83.33
},
{
"count": 0,
"key": "4h:0m",
"value": 91.67
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 75
},
{
"count": 0,
"key": "1h:0m",
"value": 83.33
},
{
"count": 0,
"key": "2h:0m",
"value": 83.33
},
{
"count": 0,
"key": "4h:0m",
"value": 91.67
}
],
"within_sla": 10,
"within_sla_percentage_friendly": 83.33,
"sla_breach": 2,
"sla_breach_percentage_friendly": 16.67,
"excluded_from_sla": 0
},
"initialTTR": {
"friendly": "46m:8s",
"raw": 2768,
"friendly_no_business": "46m:8s",
"raw_no_business": 2768,
"deviation_friendly": "4m:27s",
"deviation_raw": 267,
"deviation_friendly_no_business": "4m:27s",
"deviation_raw_no_business": 267,
"median_friendly": "23m:58s",
"median_raw": 1438,
"median_friendly_no_business": "23m:58s",
"median_raw_no_business": 1438,
"consistency_score": "81.47%",
"consistency_score_no_business": "81.47%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 87.5
},
{
"count": 0,
"key": "1h:0m",
"value": 87.5
},
{
"count": 0,
"key": "2h:0m",
"value": 87.5
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 87.5
},
{
"count": 0,
"key": "1h:0m",
"value": 87.5
},
{
"count": 0,
"key": "2h:0m",
"value": 87.5
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"within_sla": 7,
"within_sla_percentage_friendly": 87.5,
"sla_breach": 1,
"sla_breach_percentage_friendly": 12.5,
"excluded_from_sla": 2
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "5h:29m",
"raw": 19799,
"friendly_no_business": "19h:6m",
"raw_no_business": 68765,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 53.85
},
{
"count": 0,
"key": "2h:0m",
"value": 61.54
},
{
"count": 0,
"key": "4h:0m",
"value": 76.92
},
{
"count": 0,
"key": "8h:0m",
"value": 92.31
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 46.15
},
{
"count": 0,
"key": "2h:0m",
"value": 61.54
},
{
"count": 0,
"key": "4h:0m",
"value": 76.92
},
{
"count": 0,
"key": "8h:0m",
"value": 76.92
}
],
"within_sla": 8,
"within_sla_percentage_friendly": 61.54,
"sla_breach": 5,
"sla_breach_percentage_friendly": 38.46
}
}
],
"first_page_url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=1",
"from": 1,
"last_page": 6,
"last_page_url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=6",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=2",
"label": "2",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=3",
"label": "3",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=4",
"label": "4",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=5",
"label": "5",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=6",
"label": "6",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=2",
"path": "https://timetoreply.local/api/reports/overview",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 12
},
"all_domain_stats": {
"current_page": 1,
"data": [],
"first_page_url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=1",
"from": null,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/reports/overview",
"per_page": 2,
"prev_page_url": null,
"to": null,
"total": 0
},
"all_customer_stats": {
"current_page": 1,
"data": [
{
"name": "[email protected]",
"threads": {
"total": 30,
"internal": 2,
"inbound": 23,
"outbound": 5,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 30,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 30,
"denominator": 30
},
"top_labels": [],
"messages_per_conversations_avg": 1,
"messages_received_per_conversations_avg": 0,
"messages_sent_per_conversations_avg": 1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 30,
"initial": 0,
"replies": 0,
"forward": 30,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 0
},
{
"count": 0,
"key": "1h:0m",
"value": 0
},
{
"count": 0,
"key": "2h:0m",
"value": 0
},
{
"count": 0,
"key": "4h:0m",
"value": 0
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 0
},
{
"count": 0,
"key": "1h:0m",
"value": 0
},
{
"count": 0,
"key": "2h:0m",
"value": 0
},
{
"count": 0,
"key": "4h:0m",
"value": 0
}
],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 0
},
{
"count": 0,
"key": "1h:0m",
"value": 0
},
{
"count": 0,
"key": "2h:0m",
"value": 0
},
{
"count": 0,
"key": "4h:0m",
"value": 0
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 0
},
{
"count": 0,
"key": "1h:0m",
"value": 0
},
{
"count": 0,
"key": "2h:0m",
"value": 0
},
{
"count": 0,
"key": "4h:0m",
"value": 0
}
],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "4h:9m",
"raw": 14974,
"friendly_no_business": "11h:13m",
"raw_no_business": 40433,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 40
},
{
"count": 0,
"key": "2h:0m",
"value": 50
},
{
"count": 0,
"key": "4h:0m",
"value": 76.67
},
{
"count": 0,
"key": "8h:0m",
"value": 90
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 40
},
{
"count": 0,
"key": "2h:0m",
"value": 50
},
{
"count": 0,
"key": "4h:0m",
"value": 76.67
},
{
"count": 0,
"key": "8h:0m",
"value": 80
}
],
"within_sla": 15,
"within_sla_percentage_friendly": 50,
"sla_breach": 15,
"sla_breach_percentage_friendly": 50
}
},
{
"name": "[email protected]",
"threads": {
"total": 14,
"internal": 0,
"inbound": 13,
"outbound": 1,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 14,
"have_replies": 13,
"have_initial_replies": 13,
"handledRate": {
"rate": 100,
"numerator": 14,
"denominator": 14
},
"top_labels": [],
"messages_per_conversations_avg": 0.5,
"messages_received_per_conversations_avg": 0.2,
"messages_sent_per_conversations_avg": 0.3
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 3,
"initial": 2,
"replies": 1,
"forward": 0,
"follow_up": 0,
"initial_replies": 1,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 4,
"initial": 1,
"replies": 3,
"forward": 0,
"follow_up": 0,
"initial_replies": 2,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "22m:16s",
"raw": 1336,
"friendly_no_business": "22m:16s",
"raw_no_business": 1336,
"deviation_friendly": "1m:48s",
"deviation_raw": 108,
"deviation_friendly_no_business": "1m:48s",
"deviation_raw_no_business": 108,
"median_friendly": "19m:50s",
"median_raw": 1190,
"median_friendly_no_business": "19m:50s",
"median_raw_no_business": 1190,
"consistency_score": "90.92%",
"consistency_score_no_business": "90.92%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 100
},
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 100
},
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"within_sla": 3,
"within_sla_percentage_friendly": 100,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 0
},
"initialTTR": {
"friendly": "24m:23s",
"raw": 1463,
"friendly_no_business": "24m:23s",
"raw_no_business": 1463,
"deviation_friendly": "4m:33s",
"deviation_raw": 273,
"deviation_friendly_no_business": "4m:33s",
"deviation_raw_no_business": 273,
"median_friendly": "19m:50s",
"median_raw": 1190,
"median_friendly_no_business": "19m:50s",
"median_raw_no_business": 1190,
"consistency_score": "77.06%",
"consistency_score_no_business": "77.06%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 100
},
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 100
},
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"within_sla": 2,
"within_sla_percentage_friendly": 100,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 0
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "1h:45m",
"raw": 6329,
"friendly_no_business": "2h:57m",
"raw_no_business": 10655,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 64.29
},
{
"count": 0,
"key": "2h:0m",
"value": 85.71
},
{
"count": 0,
"key": "4h:0m",
"value": 85.71
},
{
"count": 0,
"key": "8h:0m",
"value": 92.86
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 57.14
},
{
"count": 0,
"key": "2h:0m",
"value": 85.71
},
{
"count": 0,
"key": "4h:0m",
"value": 85.71
},
{
"count": 0,
"key": "8h:0m",
"value": 92.86
}
],
"within_sla": 12,
"within_sla_percentage_friendly": 85.71,
"sla_breach": 2,
"sla_breach_percentage_friendly": 14.29
}
}
],
"first_page_url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=1",
"from": 1,
"last_page": 310,
"last_page_url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=310",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=2",
"label": "2",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=3",
"label": "3",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=4",
"label": "4",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=5",
"label": "5",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=6",
"label": "6",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=7",
"label": "7",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=8",
"label": "8",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=9",
"label": "9",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=10",
"label": "10",
"active": false
},
{
"url": null,
"label": "...",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=309",
"label": "309",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=310",
"label": "310",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https://timetoreply.local/api/reports/overview?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=0&per_page=2&page=2",
"path": "https://timetoreply.local/api/reports/overview",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 620
},
"args": {
"model": {
"icon": "building",
"id": null,
"model_type": "Internal",
"name": "My Company",
"value": "My Company"
},
"modelCom": {
"id": 1,
"name": "Top Revenue Customers",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"customer_domains": [
"steuber.com",
"tillman.net",
"wiza.info",
"gislason.com",
"sawayn.com",
"kuhic.com",
"littel.net",
"rau.net",
"lehner.com",
"connelly.org",
"emard.com",
"stoltenberg.org",
"leffler.com",
"romaguera.com",
"gibson.com",
"kuphal.info",
"gmail.com",
"kovacek.com",
"deckow.biz",
"braun.biz",
"hammes.com",
"beer.org",
"lebsack.com",
"yahoo.com",
"green.com",
"kirlin.info",
"konopelski.info",
"oconner.com",
"ferry.com",
"kutch.com",
"quigley.com",
"walker.biz",
"hotmail.com",
"conn.com",
"oreilly.com",
"bechtelar.com",
"kozey.com",
"okuneva.com",
"strosin.org",
"denesik.com",
"goyette.com",
"padberg.com",
"pollich.com",
"miller.com",
"haag.com",
"schuster.com",
"von.com",
"williamson.com",
"grady.com",
"beier.org",
"volkman.net",
"rempel.com",
"lesch.biz",
"bernier.com",
"kessler.info",
"leannon.com",
"okon.com",
"murray.com",
"ebert.com",
"kovacek.net",
"reynolds.org",
"mcglynn.com",
"hickle.com",
"ortiz.biz",
"kshlerin.com",
"beer.com",
"lang.info",
"quitzon.biz",
"dooley.com",
"herzog.net",
"yost.info",
"oberbrunner.com",
"blick.org",
"lesch.com",
"wisozk.com",
"koss.com",
"schneider.com",
"goodwin.info",
"boyer.info",
"sipes.com",
"murphy.com",
"jacobs.biz",
"wiegand.biz",
"monahan.com",
"rath.net",
"abshire.com",
"dickens.com",
"dietrich.biz",
"hoeger.com",
"dietrich.com",
"fahey.com",
"gerlach.org",
"rodriguez.info",
"johns.com",
"kertzmann.com",
"cassin.org",
"mosciski.net",
"kuhn.info",
"quitzon.net",
"gusikowski.org",
"pfannerstill.net",
"jaskolski.com",
"dicki.com",
"walter.org",
"beahan.com",
"bernhard.com",
"quigley.org",
"moen.com",
"wilkinson.biz",
"hoppe.org",
"rogahn.net",
"sauer.com",
"stamm.com",
"schulist.info",
"watsica.com",
"schaefer.biz",
"senger.info",
"considine.com",
"kunze.com",
"bauch.com",
"stiedemann.org",
"weissnat.info",
"purdy.biz",
"ruecker.biz",
"jakubowski.net",
"stroman.com",
"ledner.com",
"ankunding.com",
"cormier.org",
"kilback.org",
"doyle.org",
"cremin.com",
"beier.com",
"pagac.com",
"weimann.net",
"veum.com",
"mann.info",
"huels.com",
"ward.com",
"marks.org",
"boyle.com",
"senger.biz",
"pacocha.info",
"lemke.com",
"gleichner.biz",
"wunsch.com",
"huel.org",
"mann.com",
"toy.net",
"spinka.com",
"rath.biz",
"nolan.com",
"hansen.com",
"lakin.info",
"moore.biz",
"volkman.com",
"wolff.com",
"grady.org",
"rosenbaum.com",
"wisoky.com",
"christiansen.net",
"mohr.net",
"rempel.biz",
"johnston.com",
"gutmann.net",
"glover.com",
"conn.org",
"schroeder.info",
"nitzsche.com",
"schultz.com",
"stanton.biz",
"connelly.info",
"blanda.com",
"okeefe.com",
"schmitt.biz",
"schumm.biz",
"frami.com",
"treutel.info",
"schumm.com",
"lind.com",
"goldner.info",
"becker.net",
"rolfson.com",
"mante.com",
"schamberger.info",
"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org"
],
"model_type": "Contact Group",
"icon": "user-friends"
}
},
"mailbox_names": {
"data": {
"[email protected]": "Robert Teschmacher Hotmail",
"[email protected]": "An Inactive Agent"
},
"enabled": false
},
"show_comparisons_in_leaderboard": true,
"company_goals": {
"first_reply_time_goal": 3600,
"first_reply_time_goal_bands": [],
"overall_reply_time_goal": 3600,
"overall_reply_time_goal_bands": [],
"time_to_close_goal": 7200,
"time_to_close_goal_bands": []
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Productivity
Productivity - Report
requires authentication
Productivity Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/productivity"
);
const params = {
"date": "2020-01-01",
"model": "My Company",
"model_type": "Internal",
"model_com": "1",
"model_type_com": "Contact Group",
"per_page": "2",
"page": "1",
"sort_by_email_volumes": "messages_sent_count",
"direction_email_volumes": "desc",
"sort_by_conversations": "threads_count",
"direction_conversations": "desc",
"sort_by_average_reply_times": "initialTTR",
"direction_average_reply_times": "desc",
"sort_by_responsiveness": "replies_under_7200",
"direction_responsiveness": "desc",
"sort_by_activity": "first_activity",
"direction_activity": "desc",
"viewId": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/productivity';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'date' => '2020-01-01',
'model' => 'My Company',
'model_type' => 'Internal',
'model_com' => '1',
'model_type_com' => 'Contact Group',
'per_page' => '2',
'page' => '1',
'sort_by_email_volumes' => 'messages_sent_count',
'direction_email_volumes' => 'desc',
'sort_by_conversations' => 'threads_count',
'direction_conversations' => 'desc',
'sort_by_average_reply_times' => 'initialTTR',
'direction_average_reply_times' => 'desc',
'sort_by_responsiveness' => 'replies_under_7200',
'direction_responsiveness' => 'desc',
'sort_by_activity' => 'first_activity',
'direction_activity' => 'desc',
'viewId' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/productivity?date=2020-01-01&model=My+Company&model_type=Internal&model_com=1&model_type_com=Contact+Group&per_page=2&page=1&sort_by_email_volumes=messages_sent_count&direction_email_volumes=desc&sort_by_conversations=threads_count&direction_conversations=desc&sort_by_average_reply_times=initialTTR&direction_average_reply_times=desc&sort_by_responsiveness=replies_under_7200&direction_responsiveness=desc&sort_by_activity=first_activity&direction_activity=desc&viewId=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"email_volumes": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "messages_received_count",
"label": "Emails Received",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"hasSpark": true,
"tooltip": "The total number of emails received for this period, regardless of business hours."
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_count",
"label": "Emails Sent",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"hasSpark": true,
"tooltip": "The total number of emails sent for the period regardless of business hours."
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_replies_percent",
"label": "% Replies Sent",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The percentage of sent emails that were replies, regardless of business hours.",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_initial_percent",
"label": "% New Emails Sent",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The percentage of sent emails that were new emails (i.e. not a reply or a forward) regardless of business hours.",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_forwards_percent",
"label": "% Forwards Sent",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The percentage of sent emails that were emails that were forwards regardless of business hours.",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_follow_ups_percent",
"label": "% Follow-Ups Sent",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The percentage of sent emails that were emails that were follow-ups regardless of business hours.",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
}
],
"data": [
{
"name": "[email protected]",
"messages_received_count": {
"display": 0,
"spark": {
"Tue 24th Dec": 0,
"Wed 25th Dec": 0,
"Thu 26th Dec": 0,
"Fri 27th Dec": 0,
"Sat 28th Dec": 0,
"Sun 29th Dec": 0,
"Mon 30th Dec": 0,
"Tue 31st Dec": 0,
"Wed 1st Jan": 0
}
},
"messages_sent_count": {
"display": 0,
"spark": {
"Tue 24th Dec": 0,
"Wed 25th Dec": 0,
"Thu 26th Dec": 0,
"Fri 27th Dec": 0,
"Sat 28th Dec": 0,
"Sun 29th Dec": 0,
"Mon 30th Dec": 0,
"Tue 31st Dec": 0,
"Wed 1st Jan": 0
}
},
"messages_sent_replies_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_initial_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_forwards_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_follow_ups_percent": {
"display": 0,
"percentage": 0
}
},
{
"name": "[email protected]",
"messages_received_count": {
"display": 0,
"spark": {
"Tue 24th Dec": 0,
"Wed 25th Dec": 0,
"Thu 26th Dec": 0,
"Fri 27th Dec": 0,
"Sat 28th Dec": 0,
"Sun 29th Dec": 0,
"Mon 30th Dec": 0,
"Tue 31st Dec": 0,
"Wed 1st Jan": 0
}
},
"messages_sent_count": {
"display": 0,
"spark": {
"Tue 24th Dec": 0,
"Wed 25th Dec": 0,
"Thu 26th Dec": 0,
"Fri 27th Dec": 0,
"Sat 28th Dec": 0,
"Sun 29th Dec": 0,
"Mon 30th Dec": 0,
"Tue 31st Dec": 0,
"Wed 1st Jan": 0
}
},
"messages_sent_replies_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_initial_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_forwards_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_follow_ups_percent": {
"display": 0,
"percentage": 0
}
}
],
"default_sort": [
"messages_sent_count",
"desc"
],
"default_sort_direction": "desc",
"loading": false,
"per_page": 2,
"total": 12,
"page": 1
},
"activity": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "first_activity",
"label": "Time of First Activity",
"sortable": true,
"visible": true,
"meta": {
"tooltip": "The time that the first email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)"
},
"headerClass": "has-tooltip"
},
{
"field": "last_activity",
"label": "Time of Last Activity",
"sortable": true,
"visible": true,
"meta": {
"tooltip": "The time that the last email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)"
},
"headerClass": "has-tooltip"
},
{
"field": "in_business_hours",
"label": "Sent Within Business Hours",
"sortable": true,
"visible": true,
"meta": {
"tooltip": "The total number of emails that were sent during business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "out_business_hours",
"label": "Sent Outside Business Hours",
"sortable": true,
"visible": true,
"meta": {
"tooltip": "The total number of emails that were sent outside business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "received_per_hour",
"label": "Average Emails Received Per Hour",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The average number of emails that were received by the mailbox per hour (ignoring business hours) for the date you are viewing the report."
},
"headerClass": "has-tooltip"
},
{
"field": "sent_per_hour",
"label": "Average Emails Sent Per Hour",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The average number of emails that were sent by the mailbox per hour (ignoring business hours) for the date you are viewing the report."
},
"headerClass": "has-tooltip"
}
],
"data": [
{
"name": "[email protected]",
"first_activity": "N/A",
"last_activity": "N/A",
"in_business_hours": {
"display": 0,
"percentage": 0
},
"out_business_hours": {
"display": 0,
"percentage": 0
},
"received_per_hour": "0",
"sent_per_hour": "0"
},
{
"name": "[email protected]",
"first_activity": "N/A",
"last_activity": "N/A",
"in_business_hours": {
"display": 0,
"percentage": 0
},
"out_business_hours": {
"display": 0,
"percentage": 0
},
"received_per_hour": "0",
"sent_per_hour": "0"
}
],
"default_sort": [
"first_activity",
"desc"
],
"default_sort_direction": "desc",
"loading": false,
"per_page": 2,
"total": 12,
"page": 1
},
"conversations": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "threads_count",
"label": "Conversations",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The total number of conversations (or email threads) that each mailbox was part of for the date range you are viewing. A conversation is a group of emails received and sent that all form part of the same thread."
},
"headerClass": "has-tooltip"
},
{
"field": "threads_inbound",
"label": "Inbound Conversations",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The number of conversations that were started by someone outside of your company, i.e. the first email in the conversation was from someone outside of your company.",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "threads_outbound",
"label": "Outbound Conversations",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The number of conversations that were started by someone in your company, i.e. the first email in the conversation was from someone inside of your company to someone external to your company.",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "threads_internal",
"label": "Internal Conversations",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The number of conversations where all participants have been in your company.",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "threads_await_agent",
"label": "Conversations waiting for a reply",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The last email was from someone external, so the ball's in your court to reply. For better accuracy, this should be used in conjunction with our \"close conversations\" function that allows you to mark conversations that have been completed or no longer require a reply as \"closed\".",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip",
"cellClass": "has-background-white-ter"
},
{
"field": "threads_closed",
"label": "Conversations closed",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The number of conversations that the mailbox that you are viewing has been part of that have been marked as \"closed\" using our \"close conversations\" functionality. You can find this under TOOLS > SETTINGS > COMPANY > CLOSE CONVERSATION SETTINGS",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip",
"cellClass": "has-background-white-ter"
}
],
"data": [
{
"name": "[email protected]",
"threads_count": 0,
"threads_inbound": {
"display": 0,
"percentage": 0
},
"threads_outbound": {
"display": 0,
"percentage": 0
},
"threads_internal": {
"display": 0,
"percentage": 0
},
"threads_await_agent": {
"display": 0,
"percentage": 0
},
"threads_closed": {
"display": 0,
"percentage": 0
}
},
{
"name": "[email protected]",
"threads_count": 0,
"threads_inbound": {
"display": 0,
"percentage": 0
},
"threads_outbound": {
"display": 0,
"percentage": 0
},
"threads_internal": {
"display": 0,
"percentage": 0
},
"threads_await_agent": {
"display": 0,
"percentage": 0
},
"threads_closed": {
"display": 0,
"percentage": 0
}
}
],
"default_sort": [
"threads_count",
"desc"
],
"default_sort_direction": "desc",
"loading": false,
"per_page": 2,
"total": 12,
"page": 1
},
"average_reply_times": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "initialTTR7Days",
"label": "7 day avg. First Reply Time",
"centered": true,
"sortable": true,
"visible": true,
"subheading": "N/A",
"meta": {
"tooltip": "This is your average First Reply time for the last 7 days prior to the date you have selected for the report."
},
"headerClass": "has-tooltip"
},
{
"field": "initialTTR",
"label": "Current avg. First Reply Time",
"centered": true,
"sortable": true,
"visible": true,
"subheading": "N/A",
"meta": {
"hasComparison": true,
"tooltip": "The average First Reply Time is the average time it takes to reply to the first email in a new email conversation. It only looks at the first reply that goes back to the conversation starter, the first \"from\". This average takes business hours into account and only calculates the time that has elapsed during business hours when calculating the average."
},
"headerClass": "has-tooltip"
},
{
"field": "overallTTR7Days",
"label": "7 days avg. Overall Reply Time",
"centered": true,
"sortable": true,
"visible": true,
"subheading": "N/A",
"meta": {
"tooltip": "This is your average overall reply time for the last 7 days prior to the date you have selected for this report."
},
"headerClass": "has-tooltip"
},
{
"field": "overallTTR",
"label": "Current avg. Overall Reply Time",
"centered": true,
"sortable": true,
"visible": true,
"subheading": "N/A",
"meta": {
"hasComparison": true,
"tooltip": "The average Overall Reply Time is the average time it takes to reply to any email. First and all subsequent replies are included in the avg. Overall Reply Time. This average takes business hours into account, and only calculates the time that has elapsed during business hours when calculating the average."
},
"headerClass": "has-tooltip"
}
],
"data": [
{
"name": "[email protected]",
"initialTTR7Days": "N/A",
"initialTTR": {
"display": "N/A",
"comparison": {
"value": "N/A",
"improved": true,
"separatedColumns": true
}
},
"overallTTR7Days": "N/A",
"overallTTR": {
"display": "N/A",
"comparison": {
"value": "N/A",
"improved": true,
"separatedColumns": true
}
}
},
{
"name": "[email protected]",
"initialTTR7Days": "N/A",
"initialTTR": {
"display": "N/A",
"comparison": {
"value": "N/A",
"improved": true,
"separatedColumns": true
}
},
"overallTTR7Days": "N/A",
"overallTTR": {
"display": "N/A",
"comparison": {
"value": "N/A",
"improved": true,
"separatedColumns": true
}
}
}
],
"default_sort": [
"initialTTR",
"desc"
],
"default_sort_direction": "asc",
"loading": false,
"per_page": 2,
"total": 12,
"page": 1
},
"responsiveness": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "replies_count",
"label": "Replies Sent",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The total replies that were sent (used to calculate reply times), regardless of business hours."
},
"headerClass": "has-tooltip"
},
{
"field": "replies_under_1800",
"label": "Replies under 30m:0s",
"sortable": true,
"visible": true,
"subheading": "N/A",
"meta": {
"tooltip": "Percentage of replies that happened in under 30m:0s (takes business hours into account)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "replies_under_3600",
"label": "Replies under 1h:0m",
"sortable": true,
"visible": true,
"subheading": "N/A",
"meta": {
"tooltip": "Percentage of replies that happened in under 1h:0m (takes business hours into account)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "replies_under_7200",
"label": "Replies under 2h:0m",
"sortable": true,
"visible": true,
"subheading": "N/A",
"meta": {
"tooltip": "Percentage of replies that happened in under 2h:0m (takes business hours into account)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "replies_under_14400",
"label": "Replies under 4h:0m",
"sortable": true,
"visible": true,
"subheading": "N/A",
"meta": {
"tooltip": "Percentage of replies that happened in under 4h:0m (takes business hours into account)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
}
],
"data": [
{
"name": "[email protected]",
"replies_count": 0,
"replies_under_1800": {
"display": 0,
"percentage": 0
},
"replies_under_3600": {
"display": 0,
"percentage": 0
},
"replies_under_7200": {
"display": 0,
"percentage": 0
},
"replies_under_14400": {
"display": 0,
"percentage": 0
}
},
{
"name": "[email protected]",
"replies_count": 0,
"replies_under_1800": {
"display": 0,
"percentage": 0
},
"replies_under_3600": {
"display": 0,
"percentage": 0
},
"replies_under_7200": {
"display": 0,
"percentage": 0
},
"replies_under_14400": {
"display": 0,
"percentage": 0
}
}
],
"default_sort": [
"replies_under_7200",
"desc"
],
"default_sort_direction": "desc",
"loading": false,
"per_page": 2,
"total": 12,
"page": 1
},
"stats": {
"threads": {
"total": 0,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 0,
"have_replies": 0,
"have_replies_from_agents": 0,
"have_no_replies_from_agents": 0,
"completionRatio": {
"ratio": 0,
"numerator": null,
"denominator": null
},
"handledRate": {
"rate": 0,
"numerator": null,
"denominator": null
},
"top_labels": "",
"messages_per_conversations_avg": 0,
"messages_sent_per_conversations_avg": 0,
"messages_received_per_conversations_avg": 0,
"labels": {
"total": 0,
"list": []
}
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "N/A",
"avg_wait_raw": 0,
"avg_first_wait": "N/A",
"avg_first_wait_raw": 0
},
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A"
},
"dailyStats": [],
"type": "stats"
},
"page": 1,
"total": 12,
"args": {
"model": {
"icon": "building",
"id": null,
"model_type": "Internal",
"name": "My Company",
"value": "My Company"
},
"modelCom": {
"id": 1,
"name": "Top Revenue Customers",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"customer_domains": [
"steuber.com",
"tillman.net",
"wiza.info",
"gislason.com",
"sawayn.com",
"kuhic.com",
"littel.net",
"rau.net",
"lehner.com",
"connelly.org",
"emard.com",
"stoltenberg.org",
"leffler.com",
"romaguera.com",
"gibson.com",
"kuphal.info",
"gmail.com",
"kovacek.com",
"deckow.biz",
"braun.biz",
"hammes.com",
"beer.org",
"lebsack.com",
"yahoo.com",
"green.com",
"kirlin.info",
"konopelski.info",
"oconner.com",
"ferry.com",
"kutch.com",
"quigley.com",
"walker.biz",
"hotmail.com",
"conn.com",
"oreilly.com",
"bechtelar.com",
"kozey.com",
"okuneva.com",
"strosin.org",
"denesik.com",
"goyette.com",
"padberg.com",
"pollich.com",
"miller.com",
"haag.com",
"schuster.com",
"von.com",
"williamson.com",
"grady.com",
"beier.org",
"volkman.net",
"rempel.com",
"lesch.biz",
"bernier.com",
"kessler.info",
"leannon.com",
"okon.com",
"murray.com",
"ebert.com",
"kovacek.net",
"reynolds.org",
"mcglynn.com",
"hickle.com",
"ortiz.biz",
"kshlerin.com",
"beer.com",
"lang.info",
"quitzon.biz",
"dooley.com",
"herzog.net",
"yost.info",
"oberbrunner.com",
"blick.org",
"lesch.com",
"wisozk.com",
"koss.com",
"schneider.com",
"goodwin.info",
"boyer.info",
"sipes.com",
"murphy.com",
"jacobs.biz",
"wiegand.biz",
"monahan.com",
"rath.net",
"abshire.com",
"dickens.com",
"dietrich.biz",
"hoeger.com",
"dietrich.com",
"fahey.com",
"gerlach.org",
"rodriguez.info",
"johns.com",
"kertzmann.com",
"cassin.org",
"mosciski.net",
"kuhn.info",
"quitzon.net",
"gusikowski.org",
"pfannerstill.net",
"jaskolski.com",
"dicki.com",
"walter.org",
"beahan.com",
"bernhard.com",
"quigley.org",
"moen.com",
"wilkinson.biz",
"hoppe.org",
"rogahn.net",
"sauer.com",
"stamm.com",
"schulist.info",
"watsica.com",
"schaefer.biz",
"senger.info",
"considine.com",
"kunze.com",
"bauch.com",
"stiedemann.org",
"weissnat.info",
"purdy.biz",
"ruecker.biz",
"jakubowski.net",
"stroman.com",
"ledner.com",
"ankunding.com",
"cormier.org",
"kilback.org",
"doyle.org",
"cremin.com",
"beier.com",
"pagac.com",
"weimann.net",
"veum.com",
"mann.info",
"huels.com",
"ward.com",
"marks.org",
"boyle.com",
"senger.biz",
"pacocha.info",
"lemke.com",
"gleichner.biz",
"wunsch.com",
"huel.org",
"mann.com",
"toy.net",
"spinka.com",
"rath.biz",
"nolan.com",
"hansen.com",
"lakin.info",
"moore.biz",
"volkman.com",
"wolff.com",
"grady.org",
"rosenbaum.com",
"wisoky.com",
"christiansen.net",
"mohr.net",
"rempel.biz",
"johnston.com",
"gutmann.net",
"glover.com",
"conn.org",
"schroeder.info",
"nitzsche.com",
"schultz.com",
"stanton.biz",
"connelly.info",
"blanda.com",
"okeefe.com",
"schmitt.biz",
"schumm.biz",
"frami.com",
"treutel.info",
"schumm.com",
"lind.com",
"goldner.info",
"becker.net",
"rolfson.com",
"mante.com",
"schamberger.info",
"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org"
],
"model_type": "Contact Group",
"icon": "user-friends"
}
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Comparative
Comparative - Report
requires authentication
Comparative Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/comparative"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "0",
"model_com": "1",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "INBOX",
"labels_and_or": "AND",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"waiting_for_response": "customer-has-response,waiting-for-response",
"replies_over": "15",
"message_replies_over": "15",
"message_replies_under": "15",
"no_reply_for": "15",
"per_page": "2",
"direction": "desc",
"page": "1",
"closed_over": "15",
"viewId": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/comparative';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => 'My Company',
'model_type' => 'Internal',
'exclude_cc' => '0',
'model_com' => '1',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'INBOX',
'labels_and_or' => 'AND',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'waiting_for_response' => 'customer-has-response,waiting-for-response',
'replies_over' => '15',
'message_replies_over' => '15',
'message_replies_under' => '15',
'no_reply_for' => '15',
'per_page' => '2',
'direction' => 'desc',
'page' => '1',
'closed_over' => '15',
'viewId' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/comparative?from=2020-01-01&to=2020-01-08&model=My+Company&model_type=Internal&exclude_cc=&model_com=1&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&direction=desc&page=1&closed_over=15&viewId=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"replyTimePercentages": {
"categories": [
"[email protected]",
"[email protected]"
],
"series": [
{
"name": "Replies in under 30m:0s",
"data": [
100,
88.89
],
"index": 3,
"legendIndex": 0,
"stringKey": "30m:0s"
},
{
"name": "Replies in under 1h:0m",
"data": [
0,
0
],
"index": 2,
"legendIndex": 1,
"stringKey": "1h:0m"
},
{
"name": "Replies in under 2h:0m",
"data": [
0,
0
],
"index": 1,
"legendIndex": 2,
"stringKey": "2h:0m"
},
{
"name": "Replies in under 4h:0m",
"data": [
0,
0
],
"index": 0,
"legendIndex": 3,
"stringKey": "4h:0m"
}
]
},
"agentStats": {
"initialTTR.raw": [
{
"name": "[email protected]",
"threads": {
"total": 10,
"internal": 1,
"inbound": 7,
"outbound": 2,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 10,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 10,
"denominator": 10
},
"top_labels": [],
"messages_per_conversations_avg": 3,
"messages_received_per_conversations_avg": 1.6,
"messages_sent_per_conversations_avg": 1.4
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 16,
"initial": 6,
"replies": 8,
"forward": 0,
"follow_up": 2,
"initial_replies": 1,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 14,
"initial": 1,
"replies": 11,
"forward": 2,
"follow_up": 0,
"initial_replies": 6,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "10m:3s",
"raw": 603,
"friendly_no_business": "13m:29s",
"raw_no_business": 809,
"deviation_friendly": "5m:39s",
"deviation_raw": 339,
"deviation_friendly_no_business": "5m:15s",
"deviation_raw_no_business": 315,
"median_friendly": "8m:13s",
"median_raw": 493,
"median_friendly_no_business": "11m:50s",
"median_raw_no_business": 710,
"consistency_score": "31.25%",
"consistency_score_no_business": "55.66%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 100
},
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 11
},
"initialTTR": {
"friendly": "13m:18s",
"raw": 798,
"friendly_no_business": "13m:18s",
"raw_no_business": 798,
"deviation_friendly": "3m:15s",
"deviation_raw": 195,
"deviation_friendly_no_business": "3m:15s",
"deviation_raw_no_business": 195,
"median_friendly": "9m:52s",
"median_raw": 592,
"median_friendly_no_business": "9m:52s",
"median_raw_no_business": 592,
"consistency_score": "67.16%",
"consistency_score_no_business": "67.16%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 6
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "2h:46m",
"raw": 10009,
"friendly_no_business": "6h:20m",
"raw_no_business": 22841,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
},
{
"name": "[email protected]",
"threads": {
"total": 6,
"internal": 0,
"inbound": 5,
"outbound": 1,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 6,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 6,
"denominator": 6
},
"top_labels": [],
"messages_per_conversations_avg": 2.2,
"messages_received_per_conversations_avg": 1.2,
"messages_sent_per_conversations_avg": 1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 7,
"initial": 4,
"replies": 2,
"forward": 0,
"follow_up": 1,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 6,
"initial": 1,
"replies": 3,
"forward": 2,
"follow_up": 0,
"initial_replies": 3,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "8h:16m",
"raw": 29765,
"friendly_no_business": "24h:16m",
"raw_no_business": 87365,
"deviation_friendly": "3m:31s",
"deviation_raw": 211,
"deviation_friendly_no_business": "3m:31s",
"deviation_raw_no_business": 211,
"median_friendly": "17m:9s",
"median_raw": 1029,
"median_friendly_no_business": "17m:9s",
"median_raw_no_business": 1029,
"consistency_score": "79.48%",
"consistency_score_no_business": "79.48%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 66.67
},
{
"count": 0,
"key": "1h:0m",
"value": 66.67
},
{
"count": 0,
"key": "2h:0m",
"value": 66.67
},
{
"count": 0,
"key": "4h:0m",
"value": 66.67
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 3
},
"initialTTR": {
"friendly": "15m:23s",
"raw": 923,
"friendly_no_business": "15m:23s",
"raw_no_business": 923,
"deviation_friendly": "1m:46s",
"deviation_raw": 106,
"deviation_friendly_no_business": "1m:46s",
"deviation_raw_no_business": 106,
"median_friendly": "13m:37s",
"median_raw": 817,
"median_friendly_no_business": "13m:37s",
"median_raw_no_business": 817,
"consistency_score": "87.09%",
"consistency_score_no_business": "87.09%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 3
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "4h:32m",
"raw": 16321,
"friendly_no_business": "12h:40m",
"raw_no_business": 45614,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
}
],
"messages.received.count": [
{
"name": "[email protected]",
"threads": {
"total": 14,
"internal": 0,
"inbound": 13,
"outbound": 1,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 14,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 14,
"denominator": 14
},
"top_labels": [],
"messages_per_conversations_avg": 2.6,
"messages_received_per_conversations_avg": 1.5,
"messages_sent_per_conversations_avg": 1.1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 21,
"initial": 8,
"replies": 9,
"forward": 0,
"follow_up": 4,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 16,
"initial": 1,
"replies": 10,
"forward": 5,
"follow_up": 0,
"initial_replies": 9,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "1h:2m",
"raw": 3766,
"friendly_no_business": "1h:2m",
"raw_no_business": 3766,
"deviation_friendly": "8m:37s",
"deviation_raw": 517,
"deviation_friendly_no_business": "8m:37s",
"deviation_raw_no_business": 517,
"median_friendly": "14m:42s",
"median_raw": 882,
"median_friendly_no_business": "14m:42s",
"median_raw_no_business": 882,
"consistency_score": "41.46%",
"consistency_score_no_business": "41.46%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 70
},
{
"count": 0,
"key": "1h:0m",
"value": 80
},
{
"count": 0,
"key": "2h:0m",
"value": 90
},
{
"count": 0,
"key": "4h:0m",
"value": 90
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 10
},
"initialTTR": {
"friendly": "1h:9m",
"raw": 4159,
"friendly_no_business": "1h:9m",
"raw_no_business": 4159,
"deviation_friendly": "12m:51s",
"deviation_raw": 771,
"deviation_friendly_no_business": "12m:51s",
"deviation_raw_no_business": 771,
"median_friendly": "22m:51s",
"median_raw": 1371,
"median_friendly_no_business": "22m:51s",
"median_raw_no_business": 1371,
"consistency_score": "43.75%",
"consistency_score_no_business": "43.75%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 9
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "1h:45m",
"raw": 6329,
"friendly_no_business": "2h:57m",
"raw_no_business": 10655,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
},
{
"name": "[email protected]",
"threads": {
"total": 13,
"internal": 0,
"inbound": 10,
"outbound": 3,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 13,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 13,
"denominator": 13
},
"top_labels": [],
"messages_per_conversations_avg": 3,
"messages_received_per_conversations_avg": 1.5,
"messages_sent_per_conversations_avg": 1.5
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 20,
"initial": 9,
"replies": 9,
"forward": 0,
"follow_up": 2,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 19,
"initial": 2,
"replies": 12,
"forward": 5,
"follow_up": 0,
"initial_replies": 10,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "2h:42m",
"raw": 9771,
"friendly_no_business": "9h:46m",
"raw_no_business": 35202,
"deviation_friendly": "6m:34s",
"deviation_raw": 394,
"deviation_friendly_no_business": "6m:34s",
"deviation_raw_no_business": 394,
"median_friendly": "24m:53s",
"median_raw": 1493,
"median_friendly_no_business": "24m:53s",
"median_raw_no_business": 1493,
"consistency_score": "73.64%",
"consistency_score_no_business": "73.64%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 75
},
{
"count": 0,
"key": "1h:0m",
"value": 83.33
},
{
"count": 0,
"key": "2h:0m",
"value": 83.33
},
{
"count": 0,
"key": "4h:0m",
"value": 91.67
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 12
},
"initialTTR": {
"friendly": "46m:8s",
"raw": 2768,
"friendly_no_business": "46m:8s",
"raw_no_business": 2768,
"deviation_friendly": "4m:27s",
"deviation_raw": 267,
"deviation_friendly_no_business": "4m:27s",
"deviation_raw_no_business": 267,
"median_friendly": "23m:58s",
"median_raw": 1438,
"median_friendly_no_business": "23m:58s",
"median_raw_no_business": 1438,
"consistency_score": "81.47%",
"consistency_score_no_business": "81.47%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 10
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "5h:29m",
"raw": 19799,
"friendly_no_business": "19h:6m",
"raw_no_business": 68765,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
}
],
"messages.sent.replies": [
{
"name": "[email protected]",
"threads": {
"total": 13,
"internal": 0,
"inbound": 10,
"outbound": 3,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 13,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 13,
"denominator": 13
},
"top_labels": [],
"messages_per_conversations_avg": 3,
"messages_received_per_conversations_avg": 1.5,
"messages_sent_per_conversations_avg": 1.5
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 20,
"initial": 9,
"replies": 9,
"forward": 0,
"follow_up": 2,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 19,
"initial": 2,
"replies": 12,
"forward": 5,
"follow_up": 0,
"initial_replies": 10,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "2h:42m",
"raw": 9771,
"friendly_no_business": "9h:46m",
"raw_no_business": 35202,
"deviation_friendly": "6m:34s",
"deviation_raw": 394,
"deviation_friendly_no_business": "6m:34s",
"deviation_raw_no_business": 394,
"median_friendly": "24m:53s",
"median_raw": 1493,
"median_friendly_no_business": "24m:53s",
"median_raw_no_business": 1493,
"consistency_score": "73.64%",
"consistency_score_no_business": "73.64%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 75
},
{
"count": 0,
"key": "1h:0m",
"value": 83.33
},
{
"count": 0,
"key": "2h:0m",
"value": 83.33
},
{
"count": 0,
"key": "4h:0m",
"value": 91.67
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 12
},
"initialTTR": {
"friendly": "46m:8s",
"raw": 2768,
"friendly_no_business": "46m:8s",
"raw_no_business": 2768,
"deviation_friendly": "4m:27s",
"deviation_raw": 267,
"deviation_friendly_no_business": "4m:27s",
"deviation_raw_no_business": 267,
"median_friendly": "23m:58s",
"median_raw": 1438,
"median_friendly_no_business": "23m:58s",
"median_raw_no_business": 1438,
"consistency_score": "81.47%",
"consistency_score_no_business": "81.47%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 10
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "5h:29m",
"raw": 19799,
"friendly_no_business": "19h:6m",
"raw_no_business": 68765,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
},
{
"name": "[email protected]",
"threads": {
"total": 10,
"internal": 1,
"inbound": 7,
"outbound": 2,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 10,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 10,
"denominator": 10
},
"top_labels": [],
"messages_per_conversations_avg": 3,
"messages_received_per_conversations_avg": 1.6,
"messages_sent_per_conversations_avg": 1.4
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 16,
"initial": 6,
"replies": 8,
"forward": 0,
"follow_up": 2,
"initial_replies": 1,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 14,
"initial": 1,
"replies": 11,
"forward": 2,
"follow_up": 0,
"initial_replies": 6,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "10m:3s",
"raw": 603,
"friendly_no_business": "13m:29s",
"raw_no_business": 809,
"deviation_friendly": "5m:39s",
"deviation_raw": 339,
"deviation_friendly_no_business": "5m:15s",
"deviation_raw_no_business": 315,
"median_friendly": "8m:13s",
"median_raw": 493,
"median_friendly_no_business": "11m:50s",
"median_raw_no_business": 710,
"consistency_score": "31.25%",
"consistency_score_no_business": "55.66%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 100
},
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 11
},
"initialTTR": {
"friendly": "13m:18s",
"raw": 798,
"friendly_no_business": "13m:18s",
"raw_no_business": 798,
"deviation_friendly": "3m:15s",
"deviation_raw": 195,
"deviation_friendly_no_business": "3m:15s",
"deviation_raw_no_business": 195,
"median_friendly": "9m:52s",
"median_raw": 592,
"median_friendly_no_business": "9m:52s",
"median_raw_no_business": 592,
"consistency_score": "67.16%",
"consistency_score_no_business": "67.16%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 6
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "2h:46m",
"raw": 10009,
"friendly_no_business": "6h:20m",
"raw_no_business": 22841,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
}
],
"messages.sent.count": [
{
"name": "[email protected]",
"threads": {
"total": 13,
"internal": 0,
"inbound": 10,
"outbound": 3,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 13,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 13,
"denominator": 13
},
"top_labels": [],
"messages_per_conversations_avg": 3,
"messages_received_per_conversations_avg": 1.5,
"messages_sent_per_conversations_avg": 1.5
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 20,
"initial": 9,
"replies": 9,
"forward": 0,
"follow_up": 2,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 19,
"initial": 2,
"replies": 12,
"forward": 5,
"follow_up": 0,
"initial_replies": 10,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "2h:42m",
"raw": 9771,
"friendly_no_business": "9h:46m",
"raw_no_business": 35202,
"deviation_friendly": "6m:34s",
"deviation_raw": 394,
"deviation_friendly_no_business": "6m:34s",
"deviation_raw_no_business": 394,
"median_friendly": "24m:53s",
"median_raw": 1493,
"median_friendly_no_business": "24m:53s",
"median_raw_no_business": 1493,
"consistency_score": "73.64%",
"consistency_score_no_business": "73.64%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 75
},
{
"count": 0,
"key": "1h:0m",
"value": 83.33
},
{
"count": 0,
"key": "2h:0m",
"value": 83.33
},
{
"count": 0,
"key": "4h:0m",
"value": 91.67
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 12
},
"initialTTR": {
"friendly": "46m:8s",
"raw": 2768,
"friendly_no_business": "46m:8s",
"raw_no_business": 2768,
"deviation_friendly": "4m:27s",
"deviation_raw": 267,
"deviation_friendly_no_business": "4m:27s",
"deviation_raw_no_business": 267,
"median_friendly": "23m:58s",
"median_raw": 1438,
"median_friendly_no_business": "23m:58s",
"median_raw_no_business": 1438,
"consistency_score": "81.47%",
"consistency_score_no_business": "81.47%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 10
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "5h:29m",
"raw": 19799,
"friendly_no_business": "19h:6m",
"raw_no_business": 68765,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
},
{
"name": "[email protected]",
"threads": {
"total": 14,
"internal": 0,
"inbound": 13,
"outbound": 1,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 14,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 14,
"denominator": 14
},
"top_labels": [],
"messages_per_conversations_avg": 2.6,
"messages_received_per_conversations_avg": 1.5,
"messages_sent_per_conversations_avg": 1.1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 21,
"initial": 8,
"replies": 9,
"forward": 0,
"follow_up": 4,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 16,
"initial": 1,
"replies": 10,
"forward": 5,
"follow_up": 0,
"initial_replies": 9,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "1h:2m",
"raw": 3766,
"friendly_no_business": "1h:2m",
"raw_no_business": 3766,
"deviation_friendly": "8m:37s",
"deviation_raw": 517,
"deviation_friendly_no_business": "8m:37s",
"deviation_raw_no_business": 517,
"median_friendly": "14m:42s",
"median_raw": 882,
"median_friendly_no_business": "14m:42s",
"median_raw_no_business": 882,
"consistency_score": "41.46%",
"consistency_score_no_business": "41.46%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 70
},
{
"count": 0,
"key": "1h:0m",
"value": 80
},
{
"count": 0,
"key": "2h:0m",
"value": 90
},
{
"count": 0,
"key": "4h:0m",
"value": 90
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 10
},
"initialTTR": {
"friendly": "1h:9m",
"raw": 4159,
"friendly_no_business": "1h:9m",
"raw_no_business": 4159,
"deviation_friendly": "12m:51s",
"deviation_raw": 771,
"deviation_friendly_no_business": "12m:51s",
"deviation_raw_no_business": 771,
"median_friendly": "22m:51s",
"median_raw": 1371,
"median_friendly_no_business": "22m:51s",
"median_raw_no_business": 1371,
"consistency_score": "43.75%",
"consistency_score_no_business": "43.75%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 9
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "1h:45m",
"raw": 6329,
"friendly_no_business": "2h:57m",
"raw_no_business": 10655,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
}
],
"messages.sent.forward": [
{
"name": "[email protected]",
"threads": {
"total": 14,
"internal": 0,
"inbound": 13,
"outbound": 1,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 14,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 14,
"denominator": 14
},
"top_labels": [],
"messages_per_conversations_avg": 2.6,
"messages_received_per_conversations_avg": 1.5,
"messages_sent_per_conversations_avg": 1.1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 21,
"initial": 8,
"replies": 9,
"forward": 0,
"follow_up": 4,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 16,
"initial": 1,
"replies": 10,
"forward": 5,
"follow_up": 0,
"initial_replies": 9,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "1h:2m",
"raw": 3766,
"friendly_no_business": "1h:2m",
"raw_no_business": 3766,
"deviation_friendly": "8m:37s",
"deviation_raw": 517,
"deviation_friendly_no_business": "8m:37s",
"deviation_raw_no_business": 517,
"median_friendly": "14m:42s",
"median_raw": 882,
"median_friendly_no_business": "14m:42s",
"median_raw_no_business": 882,
"consistency_score": "41.46%",
"consistency_score_no_business": "41.46%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 70
},
{
"count": 0,
"key": "1h:0m",
"value": 80
},
{
"count": 0,
"key": "2h:0m",
"value": 90
},
{
"count": 0,
"key": "4h:0m",
"value": 90
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 10
},
"initialTTR": {
"friendly": "1h:9m",
"raw": 4159,
"friendly_no_business": "1h:9m",
"raw_no_business": 4159,
"deviation_friendly": "12m:51s",
"deviation_raw": 771,
"deviation_friendly_no_business": "12m:51s",
"deviation_raw_no_business": 771,
"median_friendly": "22m:51s",
"median_raw": 1371,
"median_friendly_no_business": "22m:51s",
"median_raw_no_business": 1371,
"consistency_score": "43.75%",
"consistency_score_no_business": "43.75%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 9
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "1h:45m",
"raw": 6329,
"friendly_no_business": "2h:57m",
"raw_no_business": 10655,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
},
{
"name": "[email protected]",
"threads": {
"total": 13,
"internal": 0,
"inbound": 10,
"outbound": 3,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 13,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 13,
"denominator": 13
},
"top_labels": [],
"messages_per_conversations_avg": 3,
"messages_received_per_conversations_avg": 1.5,
"messages_sent_per_conversations_avg": 1.5
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 20,
"initial": 9,
"replies": 9,
"forward": 0,
"follow_up": 2,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 19,
"initial": 2,
"replies": 12,
"forward": 5,
"follow_up": 0,
"initial_replies": 10,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "2h:42m",
"raw": 9771,
"friendly_no_business": "9h:46m",
"raw_no_business": 35202,
"deviation_friendly": "6m:34s",
"deviation_raw": 394,
"deviation_friendly_no_business": "6m:34s",
"deviation_raw_no_business": 394,
"median_friendly": "24m:53s",
"median_raw": 1493,
"median_friendly_no_business": "24m:53s",
"median_raw_no_business": 1493,
"consistency_score": "73.64%",
"consistency_score_no_business": "73.64%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 75
},
{
"count": 0,
"key": "1h:0m",
"value": 83.33
},
{
"count": 0,
"key": "2h:0m",
"value": 83.33
},
{
"count": 0,
"key": "4h:0m",
"value": 91.67
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 12
},
"initialTTR": {
"friendly": "46m:8s",
"raw": 2768,
"friendly_no_business": "46m:8s",
"raw_no_business": 2768,
"deviation_friendly": "4m:27s",
"deviation_raw": 267,
"deviation_friendly_no_business": "4m:27s",
"deviation_raw_no_business": 267,
"median_friendly": "23m:58s",
"median_raw": 1438,
"median_friendly_no_business": "23m:58s",
"median_raw_no_business": 1438,
"consistency_score": "81.47%",
"consistency_score_no_business": "81.47%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 10
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "5h:29m",
"raw": 19799,
"friendly_no_business": "19h:6m",
"raw_no_business": 68765,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
}
],
"overallTTC.raw": [
{
"name": "[email protected]",
"threads": {
"total": 2,
"internal": 0,
"inbound": 2,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 2,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 2,
"denominator": 2
},
"top_labels": [],
"messages_per_conversations_avg": 1,
"messages_received_per_conversations_avg": 1,
"messages_sent_per_conversations_avg": 0
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 2,
"initial": 2,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "22m:7s",
"raw": 1327,
"friendly_no_business": "34m:28s",
"raw_no_business": 2068,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
},
{
"name": "[email protected]",
"threads": {
"total": 5,
"internal": 0,
"inbound": 4,
"outbound": 1,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 5,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 5,
"denominator": 5
},
"top_labels": [],
"messages_per_conversations_avg": 2.4,
"messages_received_per_conversations_avg": 1.2,
"messages_sent_per_conversations_avg": 1.2
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 6,
"initial": 4,
"replies": 2,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 6,
"initial": 0,
"replies": 5,
"forward": 1,
"follow_up": 0,
"initial_replies": 4,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "39m:38s",
"raw": 2378,
"friendly_no_business": "1h:3m",
"raw_no_business": 3826,
"deviation_friendly": "19m:50s",
"deviation_raw": 1190,
"deviation_friendly_no_business": "25m:54s",
"deviation_raw_no_business": 1554,
"median_friendly": "19m:51s",
"median_raw": 1191,
"median_friendly_no_business": "27m:49s",
"median_raw_no_business": 1669,
"consistency_score": "0.08%",
"consistency_score_no_business": "6.89%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 60
},
{
"count": 0,
"key": "1h:0m",
"value": 60
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 5
},
"initialTTR": {
"friendly": "49m:33s",
"raw": 2973,
"friendly_no_business": "1h:12m",
"raw_no_business": 4365,
"deviation_friendly": "30m:3s",
"deviation_raw": 1803,
"deviation_friendly_no_business": "30m:3s",
"deviation_raw_no_business": 1803,
"median_friendly": "19m:51s",
"median_raw": 1191,
"median_friendly_no_business": "19m:51s",
"median_raw_no_business": 1191,
"consistency_score": "0%",
"consistency_score_no_business": "0%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 4
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "57m:8s",
"raw": 3428,
"friendly_no_business": "1h:33m",
"raw_no_business": 5590,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
}
],
"overallTTF.raw": [
{
"name": "[email protected]",
"threads": {
"total": 7,
"internal": 0,
"inbound": 6,
"outbound": 1,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 7,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 7,
"denominator": 7
},
"top_labels": [],
"messages_per_conversations_avg": 2.6,
"messages_received_per_conversations_avg": 1.4,
"messages_sent_per_conversations_avg": 1.1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 10,
"initial": 6,
"replies": 3,
"forward": 0,
"follow_up": 1,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 8,
"initial": 0,
"replies": 5,
"forward": 3,
"follow_up": 0,
"initial_replies": 4,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "1h:51m",
"raw": 6714,
"friendly_no_business": "3h:32m",
"raw_no_business": 12757,
"deviation_friendly": "1m:38s",
"deviation_raw": 98,
"deviation_friendly_no_business": "1m:38s",
"deviation_raw_no_business": 98,
"median_friendly": "19m:40s",
"median_raw": 1180,
"median_friendly_no_business": "19m:40s",
"median_raw_no_business": 1180,
"consistency_score": "91.69%",
"consistency_score_no_business": "91.69%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 80
},
{
"count": 0,
"key": "1h:0m",
"value": 80
},
{
"count": 0,
"key": "2h:0m",
"value": 80
},
{
"count": 0,
"key": "4h:0m",
"value": 80
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 5
},
"initialTTR": {
"friendly": "2h:54m",
"raw": 10447,
"friendly_no_business": "5h:41m",
"raw_no_business": 20518,
"deviation_friendly": "3m:0s",
"deviation_raw": 180,
"deviation_friendly_no_business": "3m:0s",
"deviation_raw_no_business": 180,
"median_friendly": "22m:40s",
"median_raw": 1360,
"median_friendly_no_business": "22m:40s",
"median_raw_no_business": 1360,
"consistency_score": "86.76%",
"consistency_score_no_business": "86.76%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 4
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "2h:15m",
"raw": 8112,
"friendly_no_business": "3h:37m",
"raw_no_business": 13076,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
},
{
"name": "[email protected]",
"threads": {
"total": 13,
"internal": 0,
"inbound": 10,
"outbound": 3,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 13,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 13,
"denominator": 13
},
"top_labels": [],
"messages_per_conversations_avg": 3,
"messages_received_per_conversations_avg": 1.5,
"messages_sent_per_conversations_avg": 1.5
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 20,
"initial": 9,
"replies": 9,
"forward": 0,
"follow_up": 2,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 19,
"initial": 2,
"replies": 12,
"forward": 5,
"follow_up": 0,
"initial_replies": 10,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "2h:42m",
"raw": 9771,
"friendly_no_business": "9h:46m",
"raw_no_business": 35202,
"deviation_friendly": "6m:34s",
"deviation_raw": 394,
"deviation_friendly_no_business": "6m:34s",
"deviation_raw_no_business": 394,
"median_friendly": "24m:53s",
"median_raw": 1493,
"median_friendly_no_business": "24m:53s",
"median_raw_no_business": 1493,
"consistency_score": "73.64%",
"consistency_score_no_business": "73.64%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 75
},
{
"count": 0,
"key": "1h:0m",
"value": 83.33
},
{
"count": 0,
"key": "2h:0m",
"value": 83.33
},
{
"count": 0,
"key": "4h:0m",
"value": 91.67
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 12
},
"initialTTR": {
"friendly": "46m:8s",
"raw": 2768,
"friendly_no_business": "46m:8s",
"raw_no_business": 2768,
"deviation_friendly": "4m:27s",
"deviation_raw": 267,
"deviation_friendly_no_business": "4m:27s",
"deviation_raw_no_business": 267,
"median_friendly": "23m:58s",
"median_raw": 1438,
"median_friendly_no_business": "23m:58s",
"median_raw_no_business": 1438,
"consistency_score": "81.47%",
"consistency_score_no_business": "81.47%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 10
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "5h:29m",
"raw": 19799,
"friendly_no_business": "19h:6m",
"raw_no_business": 68765,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
}
],
"overallTTR.raw": [
{
"name": "[email protected]",
"threads": {
"total": 10,
"internal": 1,
"inbound": 7,
"outbound": 2,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 10,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 10,
"denominator": 10
},
"top_labels": [],
"messages_per_conversations_avg": 3,
"messages_received_per_conversations_avg": 1.6,
"messages_sent_per_conversations_avg": 1.4
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 16,
"initial": 6,
"replies": 8,
"forward": 0,
"follow_up": 2,
"initial_replies": 1,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 14,
"initial": 1,
"replies": 11,
"forward": 2,
"follow_up": 0,
"initial_replies": 6,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "10m:3s",
"raw": 603,
"friendly_no_business": "13m:29s",
"raw_no_business": 809,
"deviation_friendly": "5m:39s",
"deviation_raw": 339,
"deviation_friendly_no_business": "5m:15s",
"deviation_raw_no_business": 315,
"median_friendly": "8m:13s",
"median_raw": 493,
"median_friendly_no_business": "11m:50s",
"median_raw_no_business": 710,
"consistency_score": "31.25%",
"consistency_score_no_business": "55.66%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 100
},
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 11
},
"initialTTR": {
"friendly": "13m:18s",
"raw": 798,
"friendly_no_business": "13m:18s",
"raw_no_business": 798,
"deviation_friendly": "3m:15s",
"deviation_raw": 195,
"deviation_friendly_no_business": "3m:15s",
"deviation_raw_no_business": 195,
"median_friendly": "9m:52s",
"median_raw": 592,
"median_friendly_no_business": "9m:52s",
"median_raw_no_business": 592,
"consistency_score": "67.16%",
"consistency_score_no_business": "67.16%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 6
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "2h:46m",
"raw": 10009,
"friendly_no_business": "6h:20m",
"raw_no_business": 22841,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
},
{
"name": "[email protected]",
"threads": {
"total": 10,
"internal": 0,
"inbound": 6,
"outbound": 4,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 10,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 10,
"denominator": 10
},
"top_labels": [],
"messages_per_conversations_avg": 3.6,
"messages_received_per_conversations_avg": 1.9,
"messages_sent_per_conversations_avg": 1.7
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 19,
"initial": 5,
"replies": 11,
"forward": 0,
"follow_up": 3,
"initial_replies": 4,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 17,
"initial": 4,
"replies": 9,
"forward": 4,
"follow_up": 0,
"initial_replies": 5,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "37m:25s",
"raw": 2245,
"friendly_no_business": "1h:2m",
"raw_no_business": 3768,
"deviation_friendly": "8m:51s",
"deviation_raw": 531,
"deviation_friendly_no_business": "8m:43s",
"deviation_raw_no_business": 523,
"median_friendly": "10m:10s",
"median_raw": 610,
"median_friendly_no_business": "15m:40s",
"median_raw_no_business": 940,
"consistency_score": "13.01%",
"consistency_score_no_business": "44.39%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 88.89
},
{
"count": 0,
"key": "1h:0m",
"value": 88.89
},
{
"count": 0,
"key": "2h:0m",
"value": 88.89
},
{
"count": 0,
"key": "4h:0m",
"value": 88.89
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 9
},
"initialTTR": {
"friendly": "1h:10m",
"raw": 4238,
"friendly_no_business": "1h:10m",
"raw_no_business": 4238,
"deviation_friendly": "5m:58s",
"deviation_raw": 358,
"deviation_friendly_no_business": "5m:58s",
"deviation_raw_no_business": 358,
"median_friendly": "10m:10s",
"median_raw": 610,
"median_friendly_no_business": "10m:10s",
"median_raw_no_business": 610,
"consistency_score": "41.35%",
"consistency_score_no_business": "41.35%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 5
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "5h:31m",
"raw": 19890,
"friendly_no_business": "18h:22m",
"raw_no_business": 66171,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
}
],
"threads.total": [
{
"name": "[email protected]",
"threads": {
"total": 14,
"internal": 0,
"inbound": 13,
"outbound": 1,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 14,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 14,
"denominator": 14
},
"top_labels": [],
"messages_per_conversations_avg": 2.6,
"messages_received_per_conversations_avg": 1.5,
"messages_sent_per_conversations_avg": 1.1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 21,
"initial": 8,
"replies": 9,
"forward": 0,
"follow_up": 4,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 16,
"initial": 1,
"replies": 10,
"forward": 5,
"follow_up": 0,
"initial_replies": 9,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "1h:2m",
"raw": 3766,
"friendly_no_business": "1h:2m",
"raw_no_business": 3766,
"deviation_friendly": "8m:37s",
"deviation_raw": 517,
"deviation_friendly_no_business": "8m:37s",
"deviation_raw_no_business": 517,
"median_friendly": "14m:42s",
"median_raw": 882,
"median_friendly_no_business": "14m:42s",
"median_raw_no_business": 882,
"consistency_score": "41.46%",
"consistency_score_no_business": "41.46%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 70
},
{
"count": 0,
"key": "1h:0m",
"value": 80
},
{
"count": 0,
"key": "2h:0m",
"value": 90
},
{
"count": 0,
"key": "4h:0m",
"value": 90
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 10
},
"initialTTR": {
"friendly": "1h:9m",
"raw": 4159,
"friendly_no_business": "1h:9m",
"raw_no_business": 4159,
"deviation_friendly": "12m:51s",
"deviation_raw": 771,
"deviation_friendly_no_business": "12m:51s",
"deviation_raw_no_business": 771,
"median_friendly": "22m:51s",
"median_raw": 1371,
"median_friendly_no_business": "22m:51s",
"median_raw_no_business": 1371,
"consistency_score": "43.75%",
"consistency_score_no_business": "43.75%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 9
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "1h:45m",
"raw": 6329,
"friendly_no_business": "2h:57m",
"raw_no_business": 10655,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
},
{
"name": "[email protected]",
"threads": {
"total": 13,
"internal": 0,
"inbound": 10,
"outbound": 3,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 13,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 13,
"denominator": 13
},
"top_labels": [],
"messages_per_conversations_avg": 3,
"messages_received_per_conversations_avg": 1.5,
"messages_sent_per_conversations_avg": 1.5
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 20,
"initial": 9,
"replies": 9,
"forward": 0,
"follow_up": 2,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 19,
"initial": 2,
"replies": 12,
"forward": 5,
"follow_up": 0,
"initial_replies": 10,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "2h:42m",
"raw": 9771,
"friendly_no_business": "9h:46m",
"raw_no_business": 35202,
"deviation_friendly": "6m:34s",
"deviation_raw": 394,
"deviation_friendly_no_business": "6m:34s",
"deviation_raw_no_business": 394,
"median_friendly": "24m:53s",
"median_raw": 1493,
"median_friendly_no_business": "24m:53s",
"median_raw_no_business": 1493,
"consistency_score": "73.64%",
"consistency_score_no_business": "73.64%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 75
},
{
"count": 0,
"key": "1h:0m",
"value": 83.33
},
{
"count": 0,
"key": "2h:0m",
"value": 83.33
},
{
"count": 0,
"key": "4h:0m",
"value": 91.67
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 12
},
"initialTTR": {
"friendly": "46m:8s",
"raw": 2768,
"friendly_no_business": "46m:8s",
"raw_no_business": 2768,
"deviation_friendly": "4m:27s",
"deviation_raw": 267,
"deviation_friendly_no_business": "4m:27s",
"deviation_raw_no_business": 267,
"median_friendly": "23m:58s",
"median_raw": 1438,
"median_friendly_no_business": "23m:58s",
"median_raw_no_business": 1438,
"consistency_score": "81.47%",
"consistency_score_no_business": "81.47%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 10
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "5h:29m",
"raw": 19799,
"friendly_no_business": "19h:6m",
"raw_no_business": 68765,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
}
]
},
"pagination": {
"total": 12,
"page": 1
},
"args": {
"model": {
"icon": "building",
"id": null,
"model_type": "Internal",
"name": "My Company",
"value": "My Company"
},
"modelCom": {
"id": 1,
"name": "Top Revenue Customers",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"customer_domains": [
"steuber.com",
"tillman.net",
"wiza.info",
"gislason.com",
"sawayn.com",
"kuhic.com",
"littel.net",
"rau.net",
"lehner.com",
"connelly.org",
"emard.com",
"stoltenberg.org",
"leffler.com",
"romaguera.com",
"gibson.com",
"kuphal.info",
"gmail.com",
"kovacek.com",
"deckow.biz",
"braun.biz",
"hammes.com",
"beer.org",
"lebsack.com",
"yahoo.com",
"green.com",
"kirlin.info",
"konopelski.info",
"oconner.com",
"ferry.com",
"kutch.com",
"quigley.com",
"walker.biz",
"hotmail.com",
"conn.com",
"oreilly.com",
"bechtelar.com",
"kozey.com",
"okuneva.com",
"strosin.org",
"denesik.com",
"goyette.com",
"padberg.com",
"pollich.com",
"miller.com",
"haag.com",
"schuster.com",
"von.com",
"williamson.com",
"grady.com",
"beier.org",
"volkman.net",
"rempel.com",
"lesch.biz",
"bernier.com",
"kessler.info",
"leannon.com",
"okon.com",
"murray.com",
"ebert.com",
"kovacek.net",
"reynolds.org",
"mcglynn.com",
"hickle.com",
"ortiz.biz",
"kshlerin.com",
"beer.com",
"lang.info",
"quitzon.biz",
"dooley.com",
"herzog.net",
"yost.info",
"oberbrunner.com",
"blick.org",
"lesch.com",
"wisozk.com",
"koss.com",
"schneider.com",
"goodwin.info",
"boyer.info",
"sipes.com",
"murphy.com",
"jacobs.biz",
"wiegand.biz",
"monahan.com",
"rath.net",
"abshire.com",
"dickens.com",
"dietrich.biz",
"hoeger.com",
"dietrich.com",
"fahey.com",
"gerlach.org",
"rodriguez.info",
"johns.com",
"kertzmann.com",
"cassin.org",
"mosciski.net",
"kuhn.info",
"quitzon.net",
"gusikowski.org",
"pfannerstill.net",
"jaskolski.com",
"dicki.com",
"walter.org",
"beahan.com",
"bernhard.com",
"quigley.org",
"moen.com",
"wilkinson.biz",
"hoppe.org",
"rogahn.net",
"sauer.com",
"stamm.com",
"schulist.info",
"watsica.com",
"schaefer.biz",
"senger.info",
"considine.com",
"kunze.com",
"bauch.com",
"stiedemann.org",
"weissnat.info",
"purdy.biz",
"ruecker.biz",
"jakubowski.net",
"stroman.com",
"ledner.com",
"ankunding.com",
"cormier.org",
"kilback.org",
"doyle.org",
"cremin.com",
"beier.com",
"pagac.com",
"weimann.net",
"veum.com",
"mann.info",
"huels.com",
"ward.com",
"marks.org",
"boyle.com",
"senger.biz",
"pacocha.info",
"lemke.com",
"gleichner.biz",
"wunsch.com",
"huel.org",
"mann.com",
"toy.net",
"spinka.com",
"rath.biz",
"nolan.com",
"hansen.com",
"lakin.info",
"moore.biz",
"volkman.com",
"wolff.com",
"grady.org",
"rosenbaum.com",
"wisoky.com",
"christiansen.net",
"mohr.net",
"rempel.biz",
"johnston.com",
"gutmann.net",
"glover.com",
"conn.org",
"schroeder.info",
"nitzsche.com",
"schultz.com",
"stanton.biz",
"connelly.info",
"blanda.com",
"okeefe.com",
"schmitt.biz",
"schumm.biz",
"frami.com",
"treutel.info",
"schumm.com",
"lind.com",
"goldner.info",
"becker.net",
"rolfson.com",
"mante.com",
"schamberger.info",
"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org"
],
"model_type": "Contact Group",
"icon": "user-friends"
}
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Interactions
Interactions - Report
requires authentication
Interactions Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/interactions"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "1",
"model_type": "Mailbox",
"exclude_cc": "0",
"model_com": "1",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "INBOX",
"labels_and_or": "AND",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"waiting_for_response": "customer-has-response,waiting-for-response",
"replies_over": "15",
"message_replies_over": "15",
"message_replies_under": "15",
"no_reply_for": "15",
"per_page": "2",
"direction": "desc",
"page": "1",
"closed_over": "15",
"viewId": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/interactions';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => '1',
'model_type' => 'Mailbox',
'exclude_cc' => '0',
'model_com' => '1',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'INBOX',
'labels_and_or' => 'AND',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'waiting_for_response' => 'customer-has-response,waiting-for-response',
'replies_over' => '15',
'message_replies_over' => '15',
'message_replies_under' => '15',
'no_reply_for' => '15',
'per_page' => '2',
'direction' => 'desc',
'page' => '1',
'closed_over' => '15',
'viewId' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/interactions?from=2020-01-01&to=2020-01-08&model=1&model_type=Mailbox&exclude_cc=&model_com=1&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&direction=desc&page=1&closed_over=15&viewId=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"[email protected]": {
"interactions": {
"[email protected]": {
"to": 1,
"email": "[email protected]",
"from": 3,
"cc": 0
},
"[email protected]": {
"to": 3,
"email": "[email protected]",
"from": 0,
"cc": 0
},
"[email protected]": {
"to": 1,
"email": "[email protected]",
"from": 2,
"cc": 0
},
"[email protected]": {
"to": 1,
"email": "[email protected]",
"from": 2,
"cc": 0
},
"[email protected]": {
"to": 1,
"email": "[email protected]",
"from": 1,
"cc": 0
},
"[email protected]": {
"to": 1,
"email": "[email protected]",
"from": 1,
"cc": 0
},
"[email protected]": {
"to": 1,
"email": "[email protected]",
"from": 0,
"cc": 0
},
"[email protected]": {
"to": 1,
"email": "[email protected]",
"from": 0,
"cc": 0
},
"[email protected]": {
"to": 0,
"email": "[email protected]",
"from": 0,
"cc": 1
},
"[email protected]": {
"to": 0,
"email": "[email protected]",
"from": 1,
"cc": 0
},
"[email protected]": {
"to": 0,
"email": "[email protected]",
"from": 1,
"cc": 0
},
"[email protected]": {
"to": 0,
"email": "[email protected]",
"from": 1,
"cc": 0
}
},
"agent": {
"key": 0,
"email_username": "[email protected]"
}
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.SLA
SLA - Report
requires authentication
SLA Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/sla"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "0",
"model_com": "1",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "INBOX",
"labels_and_or": "AND",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"waiting_for_response": "customer-has-response,waiting-for-response",
"replies_over": "15",
"message_replies_over": "15",
"message_replies_under": "15",
"no_reply_for": "15",
"sort_by": "threads.total",
"direction": "desc",
"per_page_agents": "2",
"page_agents": "1",
"per_page_contacts": "2",
"page_contacts": "1",
"per_page_domains": "2",
"page_domains": "1",
"closed_over": "15",
"viewId": "1",
"init_ttr_goal": "02:00:00",
"overall_ttr_goal": "02:00:00",
"overall_ttc_goal": "02:00:00",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/sla';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => 'My Company',
'model_type' => 'Internal',
'exclude_cc' => '0',
'model_com' => '1',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'INBOX',
'labels_and_or' => 'AND',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'waiting_for_response' => 'customer-has-response,waiting-for-response',
'replies_over' => '15',
'message_replies_over' => '15',
'message_replies_under' => '15',
'no_reply_for' => '15',
'sort_by' => 'threads.total',
'direction' => 'desc',
'per_page_agents' => '2',
'page_agents' => '1',
'per_page_contacts' => '2',
'page_contacts' => '1',
'per_page_domains' => '2',
'page_domains' => '1',
'closed_over' => '15',
'viewId' => '1',
'init_ttr_goal' => '02:00:00',
'overall_ttr_goal' => '02:00:00',
'overall_ttc_goal' => '02:00:00',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My+Company&model_type=Internal&exclude_cc=&model_com=1&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"stats": {
"threads": {
"total": 73,
"internal": 2,
"inbound": 58,
"outbound": 13,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 73,
"have_replies": 66,
"have_replies_from_agents": 59,
"have_no_replies_from_agents": 14,
"completionRatio": {
"ratio": 89.66,
"numerator": 52,
"denominator": 58
},
"handledRate": {
"rate": 100,
"numerator": 73,
"denominator": 73
},
"top_labels": "",
"messages_per_conversations_avg": 3.3,
"messages_sent_per_conversations_avg": 1.5,
"messages_received_per_conversations_avg": 1.7,
"labels": {
"total": 23,
"list": [
{
"key": "UNREAD",
"doc_count": 51
},
{
"key": "IMPORTANT",
"doc_count": 14
},
{
"key": "INBOX",
"doc_count": 12
},
{
"key": "CATEGORY_SOCIAL",
"doc_count": 11
},
{
"key": "CATEGORY_PERSONAL",
"doc_count": 10
},
{
"key": "STARRED",
"doc_count": 10
},
{
"key": "CATEGORY_PROMOTIONS",
"doc_count": 9
},
{
"key": "CATEGORY_UPDATES",
"doc_count": 9
},
{
"key": "CATEGORY_FORUMS",
"doc_count": 8
},
{
"key": "SENT",
"doc_count": 7
},
{
"key": "Automotive",
"doc_count": 1
},
{
"key": "Books & Toys",
"doc_count": 1
},
{
"key": "Games, Clothing & Sports",
"doc_count": 1
},
{
"key": "Garden, Sports & Games",
"doc_count": 1
},
{
"key": "Grocery, Outdoors & Shoes",
"doc_count": 1
},
{
"key": "Grocery, Sports & Baby",
"doc_count": 1
},
{
"key": "Kids, Computers & Grocery",
"doc_count": 1
},
{
"key": "Movies, Clothing & Jewelry",
"doc_count": 1
},
{
"key": "Outdoors & Home",
"doc_count": 1
},
{
"key": "Outdoors, Books & Garden",
"doc_count": 1
}
]
}
},
"messages": {
"count": 237,
"initial": 67,
"replies": 124,
"forward": 30,
"follow_up": 16,
"received": {
"count": 127,
"initial": 54,
"replies": 57,
"forward": 0,
"follow_up": 16,
"initial_replies": 14,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 111,
"initial": 13,
"replies": 68,
"forward": 30,
"follow_up": 0,
"initial_replies": 52,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "1h:42m",
"raw": 6141,
"friendly_no_business": "4h:37m",
"raw_no_business": 16664,
"deviation_friendly": "11m:25s",
"deviation_raw": 685,
"deviation_friendly_no_business": "9m:37s",
"deviation_raw_no_business": 577,
"median_friendly": "19m:31s",
"median_raw": 1171,
"median_friendly_no_business": "20m:4s",
"median_raw_no_business": 1204,
"consistency_score": "41.54%",
"consistency_score_no_business": "52.08%",
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 80.88
},
{
"count": 0,
"key": "2h:0m",
"value": 85.29
},
{
"count": 0,
"key": "4h:0m",
"value": 88.24
},
{
"count": 0,
"key": "8h:0m",
"value": 95.59
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 77.94
},
{
"count": 0,
"key": "2h:0m",
"value": 82.35
},
{
"count": 0,
"key": "4h:0m",
"value": 88.24
},
{
"count": 0,
"key": "8h:0m",
"value": 91.18
}
],
"within_sla": 58,
"within_sla_percentage_friendly": 85.29,
"sla_breach": 10,
"sla_breach_percentage_friendly": 14.71,
"excluded_from_sla": 0
},
"initialTTR": {
"friendly": "2h:6m",
"raw": 7577,
"friendly_no_business": "2h:39m",
"raw_no_business": 9564,
"deviation_friendly": "12m:40s",
"deviation_raw": 760,
"deviation_friendly_no_business": "12m:40s",
"deviation_raw_no_business": 760,
"median_friendly": "22m:51s",
"median_raw": 1371,
"median_friendly_no_business": "22m:51s",
"median_raw_no_business": 1371,
"consistency_score": "44.56%",
"consistency_score_no_business": "44.56%",
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 74.47
},
{
"count": 0,
"key": "2h:0m",
"value": 82.98
},
{
"count": 0,
"key": "4h:0m",
"value": 87.23
},
{
"count": 0,
"key": "8h:0m",
"value": 95.74
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 74.47
},
{
"count": 0,
"key": "2h:0m",
"value": 80.85
},
{
"count": 0,
"key": "4h:0m",
"value": 87.23
},
{
"count": 0,
"key": "8h:0m",
"value": 91.49
}
],
"within_sla": 39,
"within_sla_percentage_friendly": 82.98,
"sla_breach": 8,
"sla_breach_percentage_friendly": 17.02,
"excluded_from_sla": 5
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "4h:16m",
"raw": 15369,
"friendly_no_business": "12h:23m",
"raw_no_business": 44587,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 42.47
},
{
"count": 0,
"key": "2h:0m",
"value": 57.53
},
{
"count": 0,
"key": "4h:0m",
"value": 75.34
},
{
"count": 0,
"key": "8h:0m",
"value": 89.04
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 39.73
},
{
"count": 0,
"key": "2h:0m",
"value": 56.16
},
{
"count": 0,
"key": "4h:0m",
"value": 73.97
},
{
"count": 0,
"key": "8h:0m",
"value": 78.08
}
],
"within_sla": 42,
"within_sla_percentage_friendly": 57.53,
"sla_breach": 31,
"sla_breach_percentage_friendly": 42.47
},
"dailyStats": [],
"type": "stats"
},
"previous_period": {
"threads": {
"total": 47,
"internal": 1,
"inbound": 33,
"outbound": 13,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 47,
"have_replies": 40,
"have_replies_from_agents": 34,
"have_no_replies_from_agents": 13,
"completionRatio": {
"ratio": 87.88,
"numerator": 29,
"denominator": 33
},
"handledRate": {
"rate": 100,
"numerator": 47,
"denominator": 47
},
"top_labels": "",
"messages_per_conversations_avg": 3.3,
"messages_sent_per_conversations_avg": 1.5,
"messages_received_per_conversations_avg": 1.7,
"labels": {
"total": 20,
"list": [
{
"key": "UNREAD",
"doc_count": 37
},
{
"key": "STARRED",
"doc_count": 11
},
{
"key": "CATEGORY_PROMOTIONS",
"doc_count": 9
},
{
"key": "CATEGORY_FORUMS",
"doc_count": 8
},
{
"key": "CATEGORY_PERSONAL",
"doc_count": 8
},
{
"key": "CATEGORY_SOCIAL",
"doc_count": 8
},
{
"key": "SENT",
"doc_count": 7
},
{
"key": "IMPORTANT",
"doc_count": 6
},
{
"key": "INBOX",
"doc_count": 6
},
{
"key": "CATEGORY_UPDATES",
"doc_count": 5
},
{
"key": "Garden",
"doc_count": 2
},
{
"key": "Beauty & Sports",
"doc_count": 1
},
{
"key": "Books & Toys",
"doc_count": 1
},
{
"key": "Computers, Movies & Music",
"doc_count": 1
},
{
"key": "Games",
"doc_count": 1
},
{
"key": "Health",
"doc_count": 1
},
{
"key": "Health & Electronics",
"doc_count": 1
},
{
"key": "Movies",
"doc_count": 1
},
{
"key": "Movies & Grocery",
"doc_count": 1
},
{
"key": "Shoes",
"doc_count": 1
}
]
}
},
"messages": {
"count": 153,
"initial": 46,
"replies": 82,
"forward": 16,
"follow_up": 9,
"received": {
"count": 81,
"initial": 31,
"replies": 41,
"forward": 0,
"follow_up": 9,
"initial_replies": 11,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 72,
"initial": 15,
"replies": 41,
"forward": 16,
"follow_up": 0,
"initial_replies": 29,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "1h:22m",
"raw": 4974,
"friendly_no_business": "5h:8m",
"raw_no_business": 18500,
"deviation_friendly": "11m:13s",
"deviation_raw": 673,
"deviation_friendly_no_business": "11m:56s",
"deviation_raw_no_business": 716,
"median_friendly": "14m:7s",
"median_raw": 847,
"median_friendly_no_business": "18m:26s",
"median_raw_no_business": 1106,
"consistency_score": "20.58%",
"consistency_score_no_business": "35.25%",
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 80.49
},
{
"count": 0,
"key": "2h:0m",
"value": 85.37
},
{
"count": 0,
"key": "4h:0m",
"value": 92.68
},
{
"count": 0,
"key": "8h:0m",
"value": 95.12
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 75.61
},
{
"count": 0,
"key": "2h:0m",
"value": 82.93
},
{
"count": 0,
"key": "4h:0m",
"value": 87.8
},
{
"count": 0,
"key": "8h:0m",
"value": 87.8
}
],
"within_sla": 35,
"within_sla_percentage_friendly": 85.37,
"sla_breach": 6,
"sla_breach_percentage_friendly": 14.63,
"excluded_from_sla": 0
},
"initialTTR": {
"friendly": "1h:27m",
"raw": 5250,
"friendly_no_business": "1h:30m",
"raw_no_business": 5442,
"deviation_friendly": "11m:40s",
"deviation_raw": 700,
"deviation_friendly_no_business": "11m:33s",
"deviation_raw_no_business": 693,
"median_friendly": "17m:11s",
"median_raw": 1031,
"median_friendly_no_business": "17m:25s",
"median_raw_no_business": 1045,
"consistency_score": "32.1%",
"consistency_score_no_business": "33.68%",
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 84
},
{
"count": 0,
"key": "2h:0m",
"value": 88
},
{
"count": 0,
"key": "4h:0m",
"value": 92
},
{
"count": 0,
"key": "8h:0m",
"value": 92
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 80
},
{
"count": 0,
"key": "2h:0m",
"value": 88
},
{
"count": 0,
"key": "4h:0m",
"value": 92
},
{
"count": 0,
"key": "8h:0m",
"value": 92
}
],
"within_sla": 22,
"within_sla_percentage_friendly": 88,
"sla_breach": 3,
"sla_breach_percentage_friendly": 12,
"excluded_from_sla": 4
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "5h:24m",
"raw": 19443,
"friendly_no_business": "20h:23m",
"raw_no_business": 73396,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 42.55
},
{
"count": 0,
"key": "2h:0m",
"value": 61.7
},
{
"count": 0,
"key": "4h:0m",
"value": 72.34
},
{
"count": 0,
"key": "8h:0m",
"value": 80.85
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 38.3
},
{
"count": 0,
"key": "2h:0m",
"value": 53.19
},
{
"count": 0,
"key": "4h:0m",
"value": 65.96
},
{
"count": 0,
"key": "8h:0m",
"value": 72.34
}
],
"within_sla": 29,
"within_sla_percentage_friendly": 61.7,
"sla_breach": 18,
"sla_breach_percentage_friendly": 38.3
},
"dailyStats": [],
"type": "previousPeriod"
},
"all_agent_stats": {
"current_page": 1,
"data": [
{
"name": "[email protected]",
"threads": {
"total": 14,
"internal": 0,
"inbound": 13,
"outbound": 1,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 14,
"have_replies": 13,
"have_initial_replies": 13,
"handledRate": {
"rate": 100,
"numerator": 14,
"denominator": 14
},
"top_labels": [
"UNREAD",
"CATEGORY_UPDATES",
"IMPORTANT",
"SENT",
"STARRED"
],
"messages_per_conversations_avg": 2.6,
"messages_received_per_conversations_avg": 1.5,
"messages_sent_per_conversations_avg": 1.1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 21,
"initial": 8,
"replies": 9,
"forward": 0,
"follow_up": 4,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 16,
"initial": 1,
"replies": 10,
"forward": 5,
"follow_up": 0,
"initial_replies": 9,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "1h:2m",
"raw": 3766,
"friendly_no_business": "1h:2m",
"raw_no_business": 3766,
"deviation_friendly": "8m:37s",
"deviation_raw": 517,
"deviation_friendly_no_business": "8m:37s",
"deviation_raw_no_business": 517,
"median_friendly": "14m:42s",
"median_raw": 882,
"median_friendly_no_business": "14m:42s",
"median_raw_no_business": 882,
"consistency_score": "41.46%",
"consistency_score_no_business": "41.46%",
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 80
},
{
"count": 0,
"key": "2h:0m",
"value": 90
},
{
"count": 0,
"key": "4h:0m",
"value": 90
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 80
},
{
"count": 0,
"key": "2h:0m",
"value": 90
},
{
"count": 0,
"key": "4h:0m",
"value": 90
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"within_sla": 9,
"within_sla_percentage_friendly": 90,
"sla_breach": 1,
"sla_breach_percentage_friendly": 10,
"excluded_from_sla": 0
},
"initialTTR": {
"friendly": "1h:9m",
"raw": 4159,
"friendly_no_business": "1h:9m",
"raw_no_business": 4159,
"deviation_friendly": "12m:51s",
"deviation_raw": 771,
"deviation_friendly_no_business": "12m:51s",
"deviation_raw_no_business": 771,
"median_friendly": "22m:51s",
"median_raw": 1371,
"median_friendly_no_business": "22m:51s",
"median_raw_no_business": 1371,
"consistency_score": "43.75%",
"consistency_score_no_business": "43.75%",
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 77.78
},
{
"count": 0,
"key": "2h:0m",
"value": 88.89
},
{
"count": 0,
"key": "4h:0m",
"value": 88.89
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 77.78
},
{
"count": 0,
"key": "2h:0m",
"value": 88.89
},
{
"count": 0,
"key": "4h:0m",
"value": 88.89
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"within_sla": 8,
"within_sla_percentage_friendly": 88.89,
"sla_breach": 1,
"sla_breach_percentage_friendly": 11.11,
"excluded_from_sla": 0
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "1h:45m",
"raw": 6329,
"friendly_no_business": "2h:57m",
"raw_no_business": 10655,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 64.29
},
{
"count": 0,
"key": "2h:0m",
"value": 85.71
},
{
"count": 0,
"key": "4h:0m",
"value": 85.71
},
{
"count": 0,
"key": "8h:0m",
"value": 92.86
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 57.14
},
{
"count": 0,
"key": "2h:0m",
"value": 85.71
},
{
"count": 0,
"key": "4h:0m",
"value": 85.71
},
{
"count": 0,
"key": "8h:0m",
"value": 92.86
}
],
"within_sla": 12,
"within_sla_percentage_friendly": 85.71,
"sla_breach": 2,
"sla_breach_percentage_friendly": 14.29
},
"previous": {
"name": "[email protected]",
"threads": {
"total": 6,
"internal": 0,
"inbound": 4,
"outbound": 2,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 6,
"have_replies": 4,
"have_initial_replies": 4,
"handledRate": {
"rate": 100,
"numerator": 6,
"denominator": 6
},
"top_labels": [
"UNREAD",
"CATEGORY_SOCIAL",
"CATEGORY_PROMOTIONS",
"CATEGORY_UPDATES",
"IMPORTANT"
],
"messages_per_conversations_avg": 2,
"messages_received_per_conversations_avg": 1,
"messages_sent_per_conversations_avg": 1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 6,
"initial": 2,
"replies": 3,
"forward": 0,
"follow_up": 1,
"initial_replies": 1,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 6,
"initial": 2,
"replies": 2,
"forward": 2,
"follow_up": 0,
"initial_replies": 2,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "29m:25s",
"raw": 1765,
"friendly_no_business": "29m:25s",
"raw_no_business": 1765,
"deviation_friendly": "35s",
"deviation_raw": 35,
"deviation_friendly_no_business": "35s",
"deviation_raw_no_business": 35,
"median_friendly": "28m:50s",
"median_raw": 1730,
"median_friendly_no_business": "28m:50s",
"median_raw_no_business": 1730,
"consistency_score": "98.01%",
"consistency_score_no_business": "98.01%",
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"within_sla": 2,
"within_sla_percentage_friendly": 100,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 0
},
"initialTTR": {
"friendly": "29m:25s",
"raw": 1765,
"friendly_no_business": "29m:25s",
"raw_no_business": 1765,
"deviation_friendly": "35s",
"deviation_raw": 35,
"deviation_friendly_no_business": "35s",
"deviation_raw_no_business": 35,
"median_friendly": "28m:50s",
"median_raw": 1730,
"median_friendly_no_business": "28m:50s",
"median_raw_no_business": 1730,
"consistency_score": "98.01%",
"consistency_score_no_business": "98.01%",
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"within_sla": 2,
"within_sla_percentage_friendly": 100,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 0
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "6h:53m",
"raw": 24783,
"friendly_no_business": "28h:13m",
"raw_no_business": 101583,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 33.33
},
{
"count": 0,
"key": "2h:0m",
"value": 50
},
{
"count": 0,
"key": "4h:0m",
"value": 66.67
},
{
"count": 0,
"key": "8h:0m",
"value": 66.67
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 33.33
},
{
"count": 0,
"key": "2h:0m",
"value": 50
},
{
"count": 0,
"key": "4h:0m",
"value": 66.67
},
{
"count": 0,
"key": "8h:0m",
"value": 66.67
}
],
"within_sla": 3,
"within_sla_percentage_friendly": 50,
"sla_breach": 3,
"sla_breach_percentage_friendly": 50
}
}
},
{
"name": "[email protected]",
"threads": {
"total": 13,
"internal": 0,
"inbound": 10,
"outbound": 3,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 13,
"have_replies": 12,
"have_initial_replies": 12,
"handledRate": {
"rate": 100,
"numerator": 13,
"denominator": 13
},
"top_labels": [
"UNREAD",
"CATEGORY_UPDATES",
"IMPORTANT",
"INBOX",
"SENT"
],
"messages_per_conversations_avg": 3,
"messages_received_per_conversations_avg": 1.5,
"messages_sent_per_conversations_avg": 1.5
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 20,
"initial": 9,
"replies": 9,
"forward": 0,
"follow_up": 2,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 19,
"initial": 2,
"replies": 12,
"forward": 5,
"follow_up": 0,
"initial_replies": 10,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "2h:42m",
"raw": 9771,
"friendly_no_business": "9h:46m",
"raw_no_business": 35202,
"deviation_friendly": "6m:34s",
"deviation_raw": 394,
"deviation_friendly_no_business": "6m:34s",
"deviation_raw_no_business": 394,
"median_friendly": "24m:53s",
"median_raw": 1493,
"median_friendly_no_business": "24m:53s",
"median_raw_no_business": 1493,
"consistency_score": "73.64%",
"consistency_score_no_business": "73.64%",
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 83.33
},
{
"count": 0,
"key": "2h:0m",
"value": 83.33
},
{
"count": 0,
"key": "4h:0m",
"value": 91.67
},
{
"count": 0,
"key": "8h:0m",
"value": 91.67
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 83.33
},
{
"count": 0,
"key": "2h:0m",
"value": 83.33
},
{
"count": 0,
"key": "4h:0m",
"value": 91.67
},
{
"count": 0,
"key": "8h:0m",
"value": 91.67
}
],
"within_sla": 10,
"within_sla_percentage_friendly": 83.33,
"sla_breach": 2,
"sla_breach_percentage_friendly": 16.67,
"excluded_from_sla": 0
},
"initialTTR": {
"friendly": "46m:8s",
"raw": 2768,
"friendly_no_business": "46m:8s",
"raw_no_business": 2768,
"deviation_friendly": "4m:27s",
"deviation_raw": 267,
"deviation_friendly_no_business": "4m:27s",
"deviation_raw_no_business": 267,
"median_friendly": "23m:58s",
"median_raw": 1438,
"median_friendly_no_business": "23m:58s",
"median_raw_no_business": 1438,
"consistency_score": "81.47%",
"consistency_score_no_business": "81.47%",
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 87.5
},
{
"count": 0,
"key": "2h:0m",
"value": 87.5
},
{
"count": 0,
"key": "4h:0m",
"value": 100
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 87.5
},
{
"count": 0,
"key": "2h:0m",
"value": 87.5
},
{
"count": 0,
"key": "4h:0m",
"value": 100
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"within_sla": 7,
"within_sla_percentage_friendly": 87.5,
"sla_breach": 1,
"sla_breach_percentage_friendly": 12.5,
"excluded_from_sla": 2
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "5h:29m",
"raw": 19799,
"friendly_no_business": "19h:6m",
"raw_no_business": 68765,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 53.85
},
{
"count": 0,
"key": "2h:0m",
"value": 61.54
},
{
"count": 0,
"key": "4h:0m",
"value": 76.92
},
{
"count": 0,
"key": "8h:0m",
"value": 92.31
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 46.15
},
{
"count": 0,
"key": "2h:0m",
"value": 61.54
},
{
"count": 0,
"key": "4h:0m",
"value": 76.92
},
{
"count": 0,
"key": "8h:0m",
"value": 76.92
}
],
"within_sla": 8,
"within_sla_percentage_friendly": 61.54,
"sla_breach": 5,
"sla_breach_percentage_friendly": 38.46
},
"previous": {
"name": "[email protected]",
"threads": {
"total": 5,
"internal": 0,
"inbound": 2,
"outbound": 3,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 5,
"have_replies": 2,
"have_initial_replies": 2,
"handledRate": {
"rate": 100,
"numerator": 5,
"denominator": 5
},
"top_labels": [
"UNREAD",
"CATEGORY_SOCIAL",
"INBOX",
"SENT",
"Books & Toys"
],
"messages_per_conversations_avg": 1.8,
"messages_received_per_conversations_avg": 0.8,
"messages_sent_per_conversations_avg": 1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 4,
"initial": 2,
"replies": 2,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 5,
"initial": 2,
"replies": 2,
"forward": 1,
"follow_up": 0,
"initial_replies": 2,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "16m:17s",
"raw": 977,
"friendly_no_business": "16m:17s",
"raw_no_business": 977,
"deviation_friendly": "9m:9s",
"deviation_raw": 549,
"deviation_friendly_no_business": "9m:9s",
"deviation_raw_no_business": 549,
"median_friendly": "7m:8s",
"median_raw": 428,
"median_friendly_no_business": "7m:8s",
"median_raw_no_business": 428,
"consistency_score": "0%",
"consistency_score_no_business": "0%",
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"within_sla": 2,
"within_sla_percentage_friendly": 100,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 0
},
"initialTTR": {
"friendly": "7m:8s",
"raw": 428,
"friendly_no_business": "7m:8s",
"raw_no_business": 428,
"deviation_friendly": "0s",
"deviation_raw": 0,
"deviation_friendly_no_business": "0s",
"deviation_raw_no_business": 0,
"median_friendly": "7m:8s",
"median_raw": 428,
"median_friendly_no_business": "7m:8s",
"median_raw_no_business": 428,
"consistency_score": "100%",
"consistency_score_no_business": "100%",
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"within_sla": 1,
"within_sla_percentage_friendly": 100,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 1
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "15h:36m",
"raw": 56208,
"friendly_no_business": "66h:48m",
"raw_no_business": 240528,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 20
},
{
"count": 0,
"key": "2h:0m",
"value": 40
},
{
"count": 0,
"key": "4h:0m",
"value": 60
},
{
"count": 0,
"key": "8h:0m",
"value": 60
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 20
},
{
"count": 0,
"key": "2h:0m",
"value": 40
},
{
"count": 0,
"key": "4h:0m",
"value": 60
},
{
"count": 0,
"key": "8h:0m",
"value": 60
}
],
"within_sla": 2,
"within_sla_percentage_friendly": 40,
"sla_breach": 3,
"sla_breach_percentage_friendly": 60
}
}
}
],
"first_page_url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=1",
"from": 1,
"last_page": 6,
"last_page_url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=6",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=2",
"label": "2",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=3",
"label": "3",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=4",
"label": "4",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=5",
"label": "5",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=6",
"label": "6",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=2",
"path": "https://timetoreply.local/api/reports/sla",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 12
},
"all_domain_stats": {
"current_page": 1,
"data": [],
"first_page_url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=1",
"from": null,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/reports/sla",
"per_page": 2,
"prev_page_url": null,
"to": null,
"total": 0
},
"all_customer_stats": {
"current_page": 1,
"data": [
{
"name": "[email protected]",
"threads": {
"total": 30,
"internal": 2,
"inbound": 23,
"outbound": 5,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 30,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 30,
"denominator": 30
},
"top_labels": [],
"messages_per_conversations_avg": 1,
"messages_received_per_conversations_avg": 0,
"messages_sent_per_conversations_avg": 1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 30,
"initial": 0,
"replies": 0,
"forward": 30,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 0
},
{
"count": 0,
"key": "2h:0m",
"value": 0
},
{
"count": 0,
"key": "4h:0m",
"value": 0
},
{
"count": 0,
"key": "8h:0m",
"value": 0
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 0
},
{
"count": 0,
"key": "2h:0m",
"value": 0
},
{
"count": 0,
"key": "4h:0m",
"value": 0
},
{
"count": 0,
"key": "8h:0m",
"value": 0
}
],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 0
},
{
"count": 0,
"key": "2h:0m",
"value": 0
},
{
"count": 0,
"key": "4h:0m",
"value": 0
},
{
"count": 0,
"key": "8h:0m",
"value": 0
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 0
},
{
"count": 0,
"key": "2h:0m",
"value": 0
},
{
"count": 0,
"key": "4h:0m",
"value": 0
},
{
"count": 0,
"key": "8h:0m",
"value": 0
}
],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "4h:9m",
"raw": 14974,
"friendly_no_business": "11h:13m",
"raw_no_business": 40433,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 40
},
{
"count": 0,
"key": "2h:0m",
"value": 50
},
{
"count": 0,
"key": "4h:0m",
"value": 76.67
},
{
"count": 0,
"key": "8h:0m",
"value": 90
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 40
},
{
"count": 0,
"key": "2h:0m",
"value": 50
},
{
"count": 0,
"key": "4h:0m",
"value": 76.67
},
{
"count": 0,
"key": "8h:0m",
"value": 80
}
],
"within_sla": 15,
"within_sla_percentage_friendly": 50,
"sla_breach": 15,
"sla_breach_percentage_friendly": 50
}
},
{
"name": "[email protected]",
"threads": {
"total": 14,
"internal": 0,
"inbound": 13,
"outbound": 1,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 14,
"have_replies": 13,
"have_initial_replies": 13,
"handledRate": {
"rate": 100,
"numerator": 14,
"denominator": 14
},
"top_labels": [],
"messages_per_conversations_avg": 0.5,
"messages_received_per_conversations_avg": 0.2,
"messages_sent_per_conversations_avg": 0.3
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 3,
"initial": 2,
"replies": 1,
"forward": 0,
"follow_up": 0,
"initial_replies": 1,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 4,
"initial": 1,
"replies": 3,
"forward": 0,
"follow_up": 0,
"initial_replies": 2,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "22m:16s",
"raw": 1336,
"friendly_no_business": "22m:16s",
"raw_no_business": 1336,
"deviation_friendly": "1m:48s",
"deviation_raw": 108,
"deviation_friendly_no_business": "1m:48s",
"deviation_raw_no_business": 108,
"median_friendly": "19m:50s",
"median_raw": 1190,
"median_friendly_no_business": "19m:50s",
"median_raw_no_business": 1190,
"consistency_score": "90.92%",
"consistency_score_no_business": "90.92%",
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"within_sla": 3,
"within_sla_percentage_friendly": 100,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 0
},
"initialTTR": {
"friendly": "24m:23s",
"raw": 1463,
"friendly_no_business": "24m:23s",
"raw_no_business": 1463,
"deviation_friendly": "4m:33s",
"deviation_raw": 273,
"deviation_friendly_no_business": "4m:33s",
"deviation_raw_no_business": 273,
"median_friendly": "19m:50s",
"median_raw": 1190,
"median_friendly_no_business": "19m:50s",
"median_raw_no_business": 1190,
"consistency_score": "77.06%",
"consistency_score_no_business": "77.06%",
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"within_sla": 2,
"within_sla_percentage_friendly": 100,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 0
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "1h:45m",
"raw": 6329,
"friendly_no_business": "2h:57m",
"raw_no_business": 10655,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 64.29
},
{
"count": 0,
"key": "2h:0m",
"value": 85.71
},
{
"count": 0,
"key": "4h:0m",
"value": 85.71
},
{
"count": 0,
"key": "8h:0m",
"value": 92.86
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 57.14
},
{
"count": 0,
"key": "2h:0m",
"value": 85.71
},
{
"count": 0,
"key": "4h:0m",
"value": 85.71
},
{
"count": 0,
"key": "8h:0m",
"value": 92.86
}
],
"within_sla": 12,
"within_sla_percentage_friendly": 85.71,
"sla_breach": 2,
"sla_breach_percentage_friendly": 14.29
}
}
],
"first_page_url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=1",
"from": 1,
"last_page": 310,
"last_page_url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=310",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=2",
"label": "2",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=3",
"label": "3",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=4",
"label": "4",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=5",
"label": "5",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=6",
"label": "6",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=7",
"label": "7",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=8",
"label": "8",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=9",
"label": "9",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=10",
"label": "10",
"active": false
},
{
"url": null,
"label": "...",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=309",
"label": "309",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=310",
"label": "310",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https://timetoreply.local/api/reports/sla?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&per_page=2&page=2",
"path": "https://timetoreply.local/api/reports/sla",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 620
},
"args": {
"model": {
"icon": "building",
"id": null,
"model_type": "Internal",
"name": "My Company",
"value": "My Company"
},
"modelCom": {
"id": 1,
"name": "Top Revenue Customers",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"customer_domains": [
"steuber.com",
"tillman.net",
"wiza.info",
"gislason.com",
"sawayn.com",
"kuhic.com",
"littel.net",
"rau.net",
"lehner.com",
"connelly.org",
"emard.com",
"stoltenberg.org",
"leffler.com",
"romaguera.com",
"gibson.com",
"kuphal.info",
"gmail.com",
"kovacek.com",
"deckow.biz",
"braun.biz",
"hammes.com",
"beer.org",
"lebsack.com",
"yahoo.com",
"green.com",
"kirlin.info",
"konopelski.info",
"oconner.com",
"ferry.com",
"kutch.com",
"quigley.com",
"walker.biz",
"hotmail.com",
"conn.com",
"oreilly.com",
"bechtelar.com",
"kozey.com",
"okuneva.com",
"strosin.org",
"denesik.com",
"goyette.com",
"padberg.com",
"pollich.com",
"miller.com",
"haag.com",
"schuster.com",
"von.com",
"williamson.com",
"grady.com",
"beier.org",
"volkman.net",
"rempel.com",
"lesch.biz",
"bernier.com",
"kessler.info",
"leannon.com",
"okon.com",
"murray.com",
"ebert.com",
"kovacek.net",
"reynolds.org",
"mcglynn.com",
"hickle.com",
"ortiz.biz",
"kshlerin.com",
"beer.com",
"lang.info",
"quitzon.biz",
"dooley.com",
"herzog.net",
"yost.info",
"oberbrunner.com",
"blick.org",
"lesch.com",
"wisozk.com",
"koss.com",
"schneider.com",
"goodwin.info",
"boyer.info",
"sipes.com",
"murphy.com",
"jacobs.biz",
"wiegand.biz",
"monahan.com",
"rath.net",
"abshire.com",
"dickens.com",
"dietrich.biz",
"hoeger.com",
"dietrich.com",
"fahey.com",
"gerlach.org",
"rodriguez.info",
"johns.com",
"kertzmann.com",
"cassin.org",
"mosciski.net",
"kuhn.info",
"quitzon.net",
"gusikowski.org",
"pfannerstill.net",
"jaskolski.com",
"dicki.com",
"walter.org",
"beahan.com",
"bernhard.com",
"quigley.org",
"moen.com",
"wilkinson.biz",
"hoppe.org",
"rogahn.net",
"sauer.com",
"stamm.com",
"schulist.info",
"watsica.com",
"schaefer.biz",
"senger.info",
"considine.com",
"kunze.com",
"bauch.com",
"stiedemann.org",
"weissnat.info",
"purdy.biz",
"ruecker.biz",
"jakubowski.net",
"stroman.com",
"ledner.com",
"ankunding.com",
"cormier.org",
"kilback.org",
"doyle.org",
"cremin.com",
"beier.com",
"pagac.com",
"weimann.net",
"veum.com",
"mann.info",
"huels.com",
"ward.com",
"marks.org",
"boyle.com",
"senger.biz",
"pacocha.info",
"lemke.com",
"gleichner.biz",
"wunsch.com",
"huel.org",
"mann.com",
"toy.net",
"spinka.com",
"rath.biz",
"nolan.com",
"hansen.com",
"lakin.info",
"moore.biz",
"volkman.com",
"wolff.com",
"grady.org",
"rosenbaum.com",
"wisoky.com",
"christiansen.net",
"mohr.net",
"rempel.biz",
"johnston.com",
"gutmann.net",
"glover.com",
"conn.org",
"schroeder.info",
"nitzsche.com",
"schultz.com",
"stanton.biz",
"connelly.info",
"blanda.com",
"okeefe.com",
"schmitt.biz",
"schumm.biz",
"frami.com",
"treutel.info",
"schumm.com",
"lind.com",
"goldner.info",
"becker.net",
"rolfson.com",
"mante.com",
"schamberger.info",
"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org"
],
"model_type": "Contact Group",
"icon": "user-friends"
},
"init_ttr_goal": 7200,
"overall_ttr_goal": 7200,
"overall_ttc_goal": 7200
},
"mailbox_names": {
"data": {
"[email protected]": "Robert Teschmacher Hotmail",
"[email protected]": "An Inactive Agent"
},
"enabled": false
},
"show_comparisons_in_leaderboard": true,
"company_goals": {
"first_reply_time_goal": 3600,
"first_reply_time_goal_bands": [],
"overall_reply_time_goal": 3600,
"overall_reply_time_goal_bands": [],
"time_to_close_goal": 7200,
"time_to_close_goal_bands": []
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Trend
Trend - Report
requires authentication
Trend Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/trend"
);
const params = {
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "0",
"model_com": "1",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "INBOX",
"labels_and_or": "AND",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"waiting_for_response": "customer-has-response,waiting-for-response",
"replies_over": "15",
"message_replies_over": "15",
"message_replies_under": "15",
"no_reply_for": "15",
"date": "2020-01-01",
"periods": "12",
"period_type": "Months",
"show_agents": "1",
"closed_over": "15",
"viewId": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/trend';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'model' => 'My Company',
'model_type' => 'Internal',
'exclude_cc' => '0',
'model_com' => '1',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'INBOX',
'labels_and_or' => 'AND',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'waiting_for_response' => 'customer-has-response,waiting-for-response',
'replies_over' => '15',
'message_replies_over' => '15',
'message_replies_under' => '15',
'no_reply_for' => '15',
'date' => '2020-01-01',
'periods' => '12',
'period_type' => 'Months',
'show_agents' => '1',
'closed_over' => '15',
'viewId' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/trend?model=My+Company&model_type=Internal&exclude_cc=&model_com=1&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&date=2020-01-01&periods=12&period_type=Months&show_agents=1&closed_over=15&viewId=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"stats": {
"messages.received.count": {
"title": "Emails Received",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
}
},
"product_levels": "success,ignite,starter,pro,elite,enterprise,onprem",
"color": 0
},
"messages.sent.count": {
"title": "Emails Sent",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
}
},
"product_levels": "success,ignite,starter,pro,elite,enterprise,onprem",
"color": 1
},
"messages.sent.initial": {
"title": "New Emails Sent",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
}
},
"product_levels": "success,ignite,starter,pro,elite,enterprise,onprem",
"color": 2
},
"messages.sent.replies": {
"title": "Replies Sent",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
}
},
"product_levels": "success,ignite,starter,pro,elite,enterprise,onprem",
"color": 3
},
"messages.sent.forward": {
"title": "Forwards Sent",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
}
},
"product_levels": "success,ignite,starter,pro,elite,enterprise,onprem",
"color": 4
},
"initialTTR.raw": {
"title": "Avg. First Reply Time",
"type": "replyTime",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
}
},
"product_levels": "sales,success,ignite,starter,pro,elite,enterprise,onprem",
"color": 5
},
"overallTTR.raw": {
"title": "Avg. Overall Reply Time",
"type": "replyTime",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
}
},
"product_levels": "success,ignite,starter,pro,elite,enterprise,onprem",
"color": 6
},
"overallTTC.raw": {
"title": "Avg. Time To Close",
"type": "replyTime",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
}
},
"product_levels": "success,ignite,starter,pro,elite,enterprise,onprem",
"color": 7
},
"initialTTR.deviation_raw": {
"title": "Deviation First Reply Time",
"type": "replyTime",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
}
},
"product_levels": "sales,success,ignite,starter,pro,elite,enterprise,onprem",
"color": 8
},
"overallTTR.deviation_raw": {
"title": "Deviation Overall Reply Time",
"type": "replyTime",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
}
},
"product_levels": "success,ignite,starter,pro,elite,enterprise,onprem",
"color": 0
},
"initialTTR.median_raw": {
"title": "Median First Reply Time",
"type": "replyTime",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
}
},
"product_levels": "sales,success,ignite,starter,pro,elite,enterprise,onprem",
"color": 1
},
"overallTTR.median_raw": {
"title": "Median Overall Reply Time",
"type": "replyTime",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
}
},
"product_levels": "success,ignite,starter,pro,elite,enterprise,onprem",
"color": 2
},
"threads.have_initial_reply_rate": {
"title": "First Reply Ratio",
"type": "percentage",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
}
},
"product_levels": "sales,success,ignite,starter,pro,elite,enterprise,onprem",
"color": 3
},
"threads.total": {
"title": "Conversations",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
}
},
"product_levels": "sales,success,ignite,starter,pro,elite,enterprise,onprem",
"color": 4
},
"threads.success_rate": {
"title": "Contact Success Rate",
"type": "percentage",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
}
},
"product_levels": "sales,ignite,starter,pro,elite,enterprise,onprem",
"color": 6
},
"threads.success_time": {
"title": "Avg. Time to Contact Success",
"type": "replyTime",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
}
},
"product_levels": "sales,ignite,starter,pro,elite,enterprise,onprem",
"color": 7
},
"threads.labels": {
"title": "Labels",
"type": "labels",
"data": [],
"agentData": [],
"product_levels": "sales,success,ignite,starter,pro,elite,enterprise,onprem",
"color": 8
}
},
"dates": [
"Feb 2019",
"Mar 2019",
"Apr 2019",
"May 2019",
"Jun 2019",
"Jul 2019",
"Aug 2019",
"Sep 2019",
"Oct 2019",
"Nov 2019",
"Dec 2019"
],
"total": 12,
"page": 1
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Contacts
Contacts - Report
requires authentication
Contacts Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/contact"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "0",
"model_com": "1",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "INBOX",
"labels_and_or": "AND",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"waiting_for_response": "customer-has-response,waiting-for-response",
"replies_over": "15",
"message_replies_over": "15",
"message_replies_under": "15",
"no_reply_for": "15",
"page_emails": "1",
"per_page_emails": "2",
"direction_emails": "desc",
"sort_by_emails": "threads.total",
"page_domains": "1",
"per_page_domains": "2",
"direction_domains": "desc",
"sort_by_domains": "threads.total",
"closed_over": "15",
"viewId": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/contact';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => 'My Company',
'model_type' => 'Internal',
'exclude_cc' => '0',
'model_com' => '1',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'INBOX',
'labels_and_or' => 'AND',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'waiting_for_response' => 'customer-has-response,waiting-for-response',
'replies_over' => '15',
'message_replies_over' => '15',
'message_replies_under' => '15',
'no_reply_for' => '15',
'page_emails' => '1',
'per_page_emails' => '2',
'direction_emails' => 'desc',
'sort_by_emails' => 'threads.total',
'page_domains' => '1',
'per_page_domains' => '2',
'direction_domains' => 'desc',
'sort_by_domains' => 'threads.total',
'closed_over' => '15',
'viewId' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My+Company&model_type=Internal&exclude_cc=&model_com=1&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"emails": {
"data": {
"current_page": 1,
"data": [
{
"name": "[email protected]",
"threads": {
"total": 46,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 46,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 46,
"denominator": 46
},
"top_labels": [],
"messages_per_conversations_avg": 1,
"messages_received_per_conversations_avg": 0,
"messages_sent_per_conversations_avg": 1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 46,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "3h:55m",
"raw": 14101,
"friendly_no_business": "11h:0m",
"raw_no_business": 39647,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
},
{
"name": "[email protected]",
"threads": {
"total": 19,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 19,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 19,
"denominator": 19
},
"top_labels": [],
"messages_per_conversations_avg": 0.6,
"messages_received_per_conversations_avg": 0.2,
"messages_sent_per_conversations_avg": 0.4
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 4,
"initial": 0,
"replies": 2,
"forward": 0,
"follow_up": 0,
"initial_replies": 1,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 7,
"initial": 0,
"replies": 4,
"forward": 0,
"follow_up": 0,
"initial_replies": 3,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "18m:29s",
"raw": 1109,
"friendly_no_business": "18m:29s",
"raw_no_business": 1109,
"deviation_friendly": "5m:27s",
"deviation_raw": 327,
"deviation_friendly_no_business": "5m:27s",
"deviation_raw_no_business": 327,
"median_friendly": "18m:3s",
"median_raw": 1083,
"median_friendly_no_business": "18m:3s",
"median_raw_no_business": 1083,
"consistency_score": "69.8%",
"consistency_score_no_business": "69.8%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 4
},
"initialTTR": {
"friendly": "18m:38s",
"raw": 1118,
"friendly_no_business": "18m:38s",
"raw_no_business": 1118,
"deviation_friendly": "9m:6s",
"deviation_raw": 546,
"deviation_friendly_no_business": "9m:6s",
"deviation_raw_no_business": 546,
"median_friendly": "19m:51s",
"median_raw": 1191,
"median_friendly_no_business": "19m:51s",
"median_raw_no_business": 1191,
"consistency_score": "54.15%",
"consistency_score_no_business": "54.15%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 3
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "3h:2m",
"raw": 10949,
"friendly_no_business": "9h:49m",
"raw_no_business": 35358,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
}
],
"first_page_url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=1",
"from": 1,
"last_page": 310,
"last_page_url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=310",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2",
"label": "2",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=3",
"label": "3",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=4",
"label": "4",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=5",
"label": "5",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=6",
"label": "6",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=7",
"label": "7",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=8",
"label": "8",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=9",
"label": "9",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=10",
"label": "10",
"active": false
},
{
"url": null,
"label": "...",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=309",
"label": "309",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=310",
"label": "310",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2",
"path": "https://timetoreply.local/api/reports/contact",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 620
},
"totals": {
"name": null,
"threads.total": 117,
"threads.await_customer": 0,
"threads.await_agent": 0,
"messages.received.count": 208,
"messages.sent.count": 183,
"overallTTR.friendly": "N/A",
"overallTTR.friendly_no_business": "N/A",
"initialTTR.friendly": "N/A",
"initialTTR.friendly_no_business": "N/A",
"overallTTC.friendly": "N/A",
"overallTTC.friendly_no_business": "N/A"
}
},
"domains": {
"data": {
"current_page": 1,
"data": [
{
"name": "hotmail.com",
"threads": {
"total": 21,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 21,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 21,
"denominator": 21
},
"top_labels": [],
"messages_per_conversations_avg": 0.8,
"messages_received_per_conversations_avg": 0.4,
"messages_sent_per_conversations_avg": 0.4
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 8,
"initial": 0,
"replies": 4,
"forward": 0,
"follow_up": 0,
"initial_replies": 1,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 8,
"initial": 0,
"replies": 5,
"forward": 0,
"follow_up": 0,
"initial_replies": 4,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "42m:20s",
"raw": 2540,
"friendly_no_business": "53m:48s",
"raw_no_business": 3228,
"deviation_friendly": "9m:6s",
"deviation_raw": 546,
"deviation_friendly_no_business": "9m:6s",
"deviation_raw_no_business": 546,
"median_friendly": "19m:51s",
"median_raw": 1191,
"median_friendly_no_business": "19m:51s",
"median_raw_no_business": 1191,
"consistency_score": "54.15%",
"consistency_score_no_business": "54.15%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 5
},
"initialTTR": {
"friendly": "1h:2m",
"raw": 3765,
"friendly_no_business": "1h:2m",
"raw_no_business": 3765,
"deviation_friendly": "10m:54s",
"deviation_raw": 654,
"deviation_friendly_no_business": "10m:54s",
"deviation_raw_no_business": 654,
"median_friendly": "19m:51s",
"median_raw": 1191,
"median_friendly_no_business": "19m:51s",
"median_raw_no_business": 1191,
"consistency_score": "45.08%",
"consistency_score_no_business": "45.08%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 4
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "2h:58m",
"raw": 10709,
"friendly_no_business": "9h:6m",
"raw_no_business": 32793,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
},
{
"name": "yahoo.com",
"threads": {
"total": 6,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 6,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 6,
"denominator": 6
},
"top_labels": [],
"messages_per_conversations_avg": 1.7,
"messages_received_per_conversations_avg": 1,
"messages_sent_per_conversations_avg": 0.7
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 6,
"initial": 0,
"replies": 3,
"forward": 0,
"follow_up": 0,
"initial_replies": 1,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 4,
"initial": 0,
"replies": 2,
"forward": 0,
"follow_up": 0,
"initial_replies": 1,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "2h:35m",
"raw": 9338,
"friendly_no_business": "10h:26m",
"raw_no_business": 37562,
"deviation_friendly": "2h:33m",
"deviation_raw": 9184,
"deviation_friendly_no_business": "10h:23m",
"deviation_raw_no_business": 37408,
"median_friendly": "2m:34s",
"median_raw": 154,
"median_friendly_no_business": "2m:34s",
"median_raw_no_business": 154,
"consistency_score": "0%",
"consistency_score_no_business": "0%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 2
},
"initialTTR": {
"friendly": "20h:49m",
"raw": 74970,
"friendly_no_business": "20h:49m",
"raw_no_business": 74970,
"deviation_friendly": "0s",
"deviation_raw": 0,
"deviation_friendly_no_business": "0s",
"deviation_raw_no_business": 0,
"median_friendly": "20h:49m",
"median_raw": 74944,
"median_friendly_no_business": "20h:49m",
"median_raw_no_business": 74944,
"consistency_score": "100%",
"consistency_score_no_business": "100%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 1
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "4h:45m",
"raw": 17105,
"friendly_no_business": "13h:14m",
"raw_no_business": 47687,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
}
],
"first_page_url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=1",
"from": 1,
"last_page": 119,
"last_page_url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=119",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2",
"label": "2",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=3",
"label": "3",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=4",
"label": "4",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=5",
"label": "5",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=6",
"label": "6",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=7",
"label": "7",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=8",
"label": "8",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=9",
"label": "9",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=10",
"label": "10",
"active": false
},
{
"url": null,
"label": "...",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=118",
"label": "118",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=119",
"label": "119",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2",
"path": "https://timetoreply.local/api/reports/contact",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 237
},
"totals": {
"name": null,
"threads.total": 117,
"threads.await_customer": 0,
"threads.await_agent": 0,
"messages.received.count": 208,
"messages.sent.count": 183,
"overallTTR.friendly": "N/A",
"overallTTR.friendly_no_business": "N/A",
"initialTTR.friendly": "N/A",
"initialTTR.friendly_no_business": "N/A",
"overallTTC.friendly": "N/A",
"overallTTC.friendly_no_business": "N/A"
}
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Teams
Teams - Report
requires authentication
Teams Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/teams"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "1",
"model_type": "Team",
"exclude_cc": "0",
"model_com": "1",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "INBOX",
"labels_and_or": "AND",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"waiting_for_response": "customer-has-response,waiting-for-response",
"replies_over": "15",
"message_replies_over": "15",
"message_replies_under": "15",
"no_reply_for": "15",
"per_page": "2",
"sort_by": "threads.total",
"direction": "desc",
"page": "1",
"closed_over": "15",
"viewId": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/teams';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => '1',
'model_type' => 'Team',
'exclude_cc' => '0',
'model_com' => '1',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'INBOX',
'labels_and_or' => 'AND',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'waiting_for_response' => 'customer-has-response,waiting-for-response',
'replies_over' => '15',
'message_replies_over' => '15',
'message_replies_under' => '15',
'no_reply_for' => '15',
'per_page' => '2',
'sort_by' => 'threads.total',
'direction' => 'desc',
'page' => '1',
'closed_over' => '15',
'viewId' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/teams?from=2020-01-01&to=2020-01-08&model=1&model_type=Team&exclude_cc=&model_com=1&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&page=1&closed_over=15&viewId=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"stats": {
"threads": {
"total": 73,
"internal": 2,
"inbound": 58,
"outbound": 13,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 73,
"have_replies": 66,
"have_replies_from_agents": 59,
"have_no_replies_from_agents": 14,
"completionRatio": {
"ratio": 89.66,
"numerator": 52,
"denominator": 58
},
"handledRate": {
"rate": 100,
"numerator": 73,
"denominator": 73
},
"top_labels": "",
"messages_per_conversations_avg": 3.2,
"messages_sent_per_conversations_avg": 1.5,
"messages_received_per_conversations_avg": 1.7,
"labels": {
"total": 0,
"list": []
}
},
"messages": {
"count": 234,
"initial": 0,
"replies": 124,
"forward": 0,
"follow_up": 0,
"received": {
"count": 123,
"initial": 51,
"replies": 56,
"forward": 0,
"follow_up": 16,
"initial_replies": 13,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 111,
"initial": 13,
"replies": 68,
"forward": 30,
"follow_up": 0,
"initial_replies": 52,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "1h:42m",
"raw": 6141,
"friendly_no_business": "4h:37m",
"raw_no_business": 16664,
"deviation_friendly": "11m:25s",
"deviation_raw": 685,
"deviation_friendly_no_business": "9m:37s",
"deviation_raw_no_business": 577,
"median_friendly": "19m:31s",
"median_raw": 1171,
"median_friendly_no_business": "20m:4s",
"median_raw_no_business": 1204,
"consistency_score": "41.54%",
"consistency_score_no_business": "52.08%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 68
},
"initialTTR": {
"friendly": "2h:6m",
"raw": 7577,
"friendly_no_business": "2h:39m",
"raw_no_business": 9564,
"deviation_friendly": "12m:40s",
"deviation_raw": 760,
"deviation_friendly_no_business": "12m:40s",
"deviation_raw_no_business": 760,
"median_friendly": "22m:51s",
"median_raw": 1371,
"median_friendly_no_business": "22m:51s",
"median_raw_no_business": 1371,
"consistency_score": "44.56%",
"consistency_score_no_business": "44.56%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 52
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "4h:16m",
"raw": 15369,
"friendly_no_business": "12h:23m",
"raw_no_business": 44587,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
},
"dailyStats": [],
"type": "stats"
},
"all_team_stats": {
"current_page": 1,
"data": [
{
"name": "US Support Team",
"threads": {
"total": 73,
"internal": 2,
"inbound": 58,
"outbound": 13,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 73,
"have_replies": 66,
"have_initial_replies": null,
"handledRate": {
"rate": 100,
"numerator": 73,
"denominator": 73
},
"top_labels": [
""
],
"messages_per_conversations_avg": 3.2,
"messages_received_per_conversations_avg": 1.7,
"messages_sent_per_conversations_avg": 1.5
},
"messages": {
"count": 234,
"initial": 0,
"replies": 124,
"forward": 0,
"follow_up": 0,
"received": {
"count": 123,
"initial": 51,
"replies": 56,
"forward": 0,
"follow_up": 16,
"initial_replies": 13,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 111,
"initial": 13,
"replies": 68,
"forward": 30,
"follow_up": 0,
"initial_replies": 52,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "1h:42m",
"raw": 6141,
"friendly_no_business": "4h:37m",
"raw_no_business": 16664,
"deviation_friendly": "11m:25s",
"deviation_raw": 685,
"deviation_friendly_no_business": "9m:37s",
"deviation_raw_no_business": 577,
"median_friendly": "19m:31s",
"median_raw": 1171,
"median_friendly_no_business": "20m:4s",
"median_raw_no_business": 1204,
"consistency_score": "41.54%",
"consistency_score_no_business": "52.08%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 68
},
"initialTTR": {
"friendly": "2h:6m",
"raw": 7577,
"friendly_no_business": "2h:39m",
"raw_no_business": 9564,
"deviation_friendly": "12m:40s",
"deviation_raw": 760,
"deviation_friendly_no_business": "12m:40s",
"deviation_raw_no_business": 760,
"median_friendly": "22m:51s",
"median_raw": 1371,
"median_friendly_no_business": "22m:51s",
"median_raw_no_business": 1371,
"consistency_score": "44.56%",
"consistency_score_no_business": "44.56%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 52
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "4h:16m",
"raw": 15369,
"friendly_no_business": "12h:23m",
"raw_no_business": 44587,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
},
"members": {
"current_page": 1,
"data": [
{
"name": "[email protected]",
"threads": {
"total": 14,
"internal": 0,
"inbound": 13,
"outbound": 1,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 14,
"have_replies": 13,
"have_initial_replies": 13,
"handledRate": {
"rate": 100,
"numerator": 14,
"denominator": 14
},
"top_labels": [
"UNREAD",
"CATEGORY_UPDATES",
"IMPORTANT",
"SENT",
"STARRED"
],
"messages_per_conversations_avg": 2.6,
"messages_received_per_conversations_avg": 1.5,
"messages_sent_per_conversations_avg": 1.1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 21,
"initial": 8,
"replies": 9,
"forward": 0,
"follow_up": 4,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 16,
"initial": 1,
"replies": 10,
"forward": 5,
"follow_up": 0,
"initial_replies": 9,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "1h:2m",
"raw": 3766,
"friendly_no_business": "1h:2m",
"raw_no_business": 3766,
"deviation_friendly": "8m:37s",
"deviation_raw": 517,
"deviation_friendly_no_business": "8m:37s",
"deviation_raw_no_business": 517,
"median_friendly": "14m:42s",
"median_raw": 882,
"median_friendly_no_business": "14m:42s",
"median_raw_no_business": 882,
"consistency_score": "41.46%",
"consistency_score_no_business": "41.46%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 70
},
{
"count": 0,
"key": "1h:0m",
"value": 80
},
{
"count": 0,
"key": "2h:0m",
"value": 90
},
{
"count": 0,
"key": "4h:0m",
"value": 90
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 70
},
{
"count": 0,
"key": "1h:0m",
"value": 80
},
{
"count": 0,
"key": "2h:0m",
"value": 90
},
{
"count": 0,
"key": "4h:0m",
"value": 90
}
],
"within_sla": 8,
"within_sla_percentage_friendly": 80,
"sla_breach": 2,
"sla_breach_percentage_friendly": 20,
"excluded_from_sla": 0,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "1h:9m",
"raw": 4159,
"friendly_no_business": "1h:9m",
"raw_no_business": 4159,
"deviation_friendly": "12m:51s",
"deviation_raw": 771,
"deviation_friendly_no_business": "12m:51s",
"deviation_raw_no_business": 771,
"median_friendly": "22m:51s",
"median_raw": 1371,
"median_friendly_no_business": "22m:51s",
"median_raw_no_business": 1371,
"consistency_score": "43.75%",
"consistency_score_no_business": "43.75%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 66.67
},
{
"count": 0,
"key": "1h:0m",
"value": 77.78
},
{
"count": 0,
"key": "2h:0m",
"value": 88.89
},
{
"count": 0,
"key": "4h:0m",
"value": 88.89
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 66.67
},
{
"count": 0,
"key": "1h:0m",
"value": 77.78
},
{
"count": 0,
"key": "2h:0m",
"value": 88.89
},
{
"count": 0,
"key": "4h:0m",
"value": 88.89
}
],
"within_sla": 7,
"within_sla_percentage_friendly": 77.78,
"sla_breach": 2,
"sla_breach_percentage_friendly": 22.22,
"excluded_from_sla": 0,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "1h:45m",
"raw": 6329,
"friendly_no_business": "2h:57m",
"raw_no_business": 10655,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 64.29
},
{
"count": 0,
"key": "2h:0m",
"value": 85.71
},
{
"count": 0,
"key": "4h:0m",
"value": 85.71
},
{
"count": 0,
"key": "8h:0m",
"value": 92.86
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 57.14
},
{
"count": 0,
"key": "2h:0m",
"value": 85.71
},
{
"count": 0,
"key": "4h:0m",
"value": 85.71
},
{
"count": 0,
"key": "8h:0m",
"value": 92.86
}
],
"within_sla": 12,
"within_sla_percentage_friendly": 85.71,
"sla_breach": 2,
"sla_breach_percentage_friendly": 14.29,
"goal_status": null,
"goal": null
}
},
{
"name": "[email protected]",
"threads": {
"total": 13,
"internal": 0,
"inbound": 10,
"outbound": 3,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 13,
"have_replies": 12,
"have_initial_replies": 12,
"handledRate": {
"rate": 100,
"numerator": 13,
"denominator": 13
},
"top_labels": [
"UNREAD",
"CATEGORY_UPDATES",
"IMPORTANT",
"INBOX",
"SENT"
],
"messages_per_conversations_avg": 3,
"messages_received_per_conversations_avg": 1.5,
"messages_sent_per_conversations_avg": 1.5
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 20,
"initial": 9,
"replies": 9,
"forward": 0,
"follow_up": 2,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 19,
"initial": 2,
"replies": 12,
"forward": 5,
"follow_up": 0,
"initial_replies": 10,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "2h:42m",
"raw": 9771,
"friendly_no_business": "9h:46m",
"raw_no_business": 35202,
"deviation_friendly": "6m:34s",
"deviation_raw": 394,
"deviation_friendly_no_business": "6m:34s",
"deviation_raw_no_business": 394,
"median_friendly": "24m:53s",
"median_raw": 1493,
"median_friendly_no_business": "24m:53s",
"median_raw_no_business": 1493,
"consistency_score": "73.64%",
"consistency_score_no_business": "73.64%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 75
},
{
"count": 0,
"key": "1h:0m",
"value": 83.33
},
{
"count": 0,
"key": "2h:0m",
"value": 83.33
},
{
"count": 0,
"key": "4h:0m",
"value": 91.67
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 75
},
{
"count": 0,
"key": "1h:0m",
"value": 83.33
},
{
"count": 0,
"key": "2h:0m",
"value": 83.33
},
{
"count": 0,
"key": "4h:0m",
"value": 91.67
}
],
"within_sla": 10,
"within_sla_percentage_friendly": 83.33,
"sla_breach": 2,
"sla_breach_percentage_friendly": 16.67,
"excluded_from_sla": 0,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "46m:8s",
"raw": 2768,
"friendly_no_business": "46m:8s",
"raw_no_business": 2768,
"deviation_friendly": "4m:27s",
"deviation_raw": 267,
"deviation_friendly_no_business": "4m:27s",
"deviation_raw_no_business": 267,
"median_friendly": "23m:58s",
"median_raw": 1438,
"median_friendly_no_business": "23m:58s",
"median_raw_no_business": 1438,
"consistency_score": "81.47%",
"consistency_score_no_business": "81.47%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 87.5
},
{
"count": 0,
"key": "1h:0m",
"value": 87.5
},
{
"count": 0,
"key": "2h:0m",
"value": 87.5
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 87.5
},
{
"count": 0,
"key": "1h:0m",
"value": 87.5
},
{
"count": 0,
"key": "2h:0m",
"value": 87.5
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"within_sla": 7,
"within_sla_percentage_friendly": 87.5,
"sla_breach": 1,
"sla_breach_percentage_friendly": 12.5,
"excluded_from_sla": 2,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "5h:29m",
"raw": 19799,
"friendly_no_business": "19h:6m",
"raw_no_business": 68765,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 53.85
},
{
"count": 0,
"key": "2h:0m",
"value": 61.54
},
{
"count": 0,
"key": "4h:0m",
"value": 76.92
},
{
"count": 0,
"key": "8h:0m",
"value": 92.31
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 46.15
},
{
"count": 0,
"key": "2h:0m",
"value": 61.54
},
{
"count": 0,
"key": "4h:0m",
"value": 76.92
},
{
"count": 0,
"key": "8h:0m",
"value": 76.92
}
],
"within_sla": 8,
"within_sla_percentage_friendly": 61.54,
"sla_breach": 5,
"sla_breach_percentage_friendly": 38.46,
"goal_status": null,
"goal": null
}
},
{
"name": "[email protected]",
"threads": {
"total": 10,
"internal": 1,
"inbound": 7,
"outbound": 2,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 10,
"have_replies": 7,
"have_initial_replies": 7,
"handledRate": {
"rate": 100,
"numerator": 10,
"denominator": 10
},
"top_labels": [
"UNREAD",
"CATEGORY_PERSONAL",
"CATEGORY_SOCIAL",
"INBOX",
"CATEGORY_FORUMS"
],
"messages_per_conversations_avg": 3,
"messages_received_per_conversations_avg": 1.6,
"messages_sent_per_conversations_avg": 1.4
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 16,
"initial": 6,
"replies": 8,
"forward": 0,
"follow_up": 2,
"initial_replies": 1,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 14,
"initial": 1,
"replies": 11,
"forward": 2,
"follow_up": 0,
"initial_replies": 6,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "10m:3s",
"raw": 603,
"friendly_no_business": "13m:29s",
"raw_no_business": 809,
"deviation_friendly": "5m:39s",
"deviation_raw": 339,
"deviation_friendly_no_business": "5m:15s",
"deviation_raw_no_business": 315,
"median_friendly": "8m:13s",
"median_raw": 493,
"median_friendly_no_business": "11m:50s",
"median_raw_no_business": 710,
"consistency_score": "31.25%",
"consistency_score_no_business": "55.66%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 100
},
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 100
},
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"within_sla": 11,
"within_sla_percentage_friendly": 100,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 0,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "13m:18s",
"raw": 798,
"friendly_no_business": "13m:18s",
"raw_no_business": 798,
"deviation_friendly": "3m:15s",
"deviation_raw": 195,
"deviation_friendly_no_business": "3m:15s",
"deviation_raw_no_business": 195,
"median_friendly": "9m:52s",
"median_raw": 592,
"median_friendly_no_business": "9m:52s",
"median_raw_no_business": 592,
"consistency_score": "67.16%",
"consistency_score_no_business": "67.16%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 100
},
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 100
},
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"within_sla": 6,
"within_sla_percentage_friendly": 100,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 0,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "2h:46m",
"raw": 10009,
"friendly_no_business": "6h:20m",
"raw_no_business": 22841,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 40
},
{
"count": 0,
"key": "2h:0m",
"value": 70
},
{
"count": 0,
"key": "4h:0m",
"value": 80
},
{
"count": 0,
"key": "8h:0m",
"value": 90
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 30
},
{
"count": 0,
"key": "2h:0m",
"value": 70
},
{
"count": 0,
"key": "4h:0m",
"value": 80
},
{
"count": 0,
"key": "8h:0m",
"value": 80
}
],
"within_sla": 7,
"within_sla_percentage_friendly": 70,
"sla_breach": 3,
"sla_breach_percentage_friendly": 30,
"goal_status": null,
"goal": null
}
},
{
"name": "[email protected]",
"threads": {
"total": 10,
"internal": 0,
"inbound": 6,
"outbound": 4,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 10,
"have_replies": 10,
"have_initial_replies": 9,
"handledRate": {
"rate": 100,
"numerator": 10,
"denominator": 10
},
"top_labels": [
"UNREAD",
"CATEGORY_PROMOTIONS",
"CATEGORY_SOCIAL",
"INBOX",
"CATEGORY_PERSONAL"
],
"messages_per_conversations_avg": 3.6,
"messages_received_per_conversations_avg": 1.9,
"messages_sent_per_conversations_avg": 1.7
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 19,
"initial": 5,
"replies": 11,
"forward": 0,
"follow_up": 3,
"initial_replies": 4,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 17,
"initial": 4,
"replies": 9,
"forward": 4,
"follow_up": 0,
"initial_replies": 5,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "37m:25s",
"raw": 2245,
"friendly_no_business": "1h:2m",
"raw_no_business": 3768,
"deviation_friendly": "8m:51s",
"deviation_raw": 531,
"deviation_friendly_no_business": "8m:43s",
"deviation_raw_no_business": 523,
"median_friendly": "10m:10s",
"median_raw": 610,
"median_friendly_no_business": "15m:40s",
"median_raw_no_business": 940,
"consistency_score": "13.01%",
"consistency_score_no_business": "44.39%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 88.89
},
{
"count": 0,
"key": "1h:0m",
"value": 88.89
},
{
"count": 0,
"key": "2h:0m",
"value": 88.89
},
{
"count": 0,
"key": "4h:0m",
"value": 88.89
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 77.78
},
{
"count": 0,
"key": "1h:0m",
"value": 77.78
},
{
"count": 0,
"key": "2h:0m",
"value": 77.78
},
{
"count": 0,
"key": "4h:0m",
"value": 88.89
}
],
"within_sla": 8,
"within_sla_percentage_friendly": 88.89,
"sla_breach": 1,
"sla_breach_percentage_friendly": 11.11,
"excluded_from_sla": 0,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "1h:10m",
"raw": 4238,
"friendly_no_business": "1h:10m",
"raw_no_business": 4238,
"deviation_friendly": "5m:58s",
"deviation_raw": 358,
"deviation_friendly_no_business": "5m:58s",
"deviation_raw_no_business": 358,
"median_friendly": "10m:10s",
"median_raw": 610,
"median_friendly_no_business": "10m:10s",
"median_raw_no_business": 610,
"consistency_score": "41.35%",
"consistency_score_no_business": "41.35%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 80
},
{
"count": 0,
"key": "1h:0m",
"value": 80
},
{
"count": 0,
"key": "2h:0m",
"value": 80
},
{
"count": 0,
"key": "4h:0m",
"value": 80
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 80
},
{
"count": 0,
"key": "1h:0m",
"value": 80
},
{
"count": 0,
"key": "2h:0m",
"value": 80
},
{
"count": 0,
"key": "4h:0m",
"value": 80
}
],
"within_sla": 4,
"within_sla_percentage_friendly": 80,
"sla_breach": 1,
"sla_breach_percentage_friendly": 20,
"excluded_from_sla": 0,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "5h:31m",
"raw": 19890,
"friendly_no_business": "18h:22m",
"raw_no_business": 66171,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 40
},
{
"count": 0,
"key": "2h:0m",
"value": 40
},
{
"count": 0,
"key": "4h:0m",
"value": 80
},
{
"count": 0,
"key": "8h:0m",
"value": 90
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 40
},
{
"count": 0,
"key": "2h:0m",
"value": 40
},
{
"count": 0,
"key": "4h:0m",
"value": 80
},
{
"count": 0,
"key": "8h:0m",
"value": 90
}
],
"within_sla": 4,
"within_sla_percentage_friendly": 40,
"sla_breach": 6,
"sla_breach_percentage_friendly": 60,
"goal_status": null,
"goal": null
}
},
{
"name": "[email protected]",
"threads": {
"total": 9,
"internal": 0,
"inbound": 6,
"outbound": 3,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 9,
"have_replies": 7,
"have_initial_replies": 7,
"handledRate": {
"rate": 100,
"numerator": 9,
"denominator": 9
},
"top_labels": [
"UNREAD",
"CATEGORY_SOCIAL",
"IMPORTANT",
"STARRED",
"CATEGORY_FORUMS"
],
"messages_per_conversations_avg": 2.9,
"messages_received_per_conversations_avg": 1.7,
"messages_sent_per_conversations_avg": 1.2
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 15,
"initial": 6,
"replies": 6,
"forward": 0,
"follow_up": 3,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 11,
"initial": 2,
"replies": 5,
"forward": 4,
"follow_up": 0,
"initial_replies": 5,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "2h:36m",
"raw": 9368,
"friendly_no_business": "6h:28m",
"raw_no_business": 23322,
"deviation_friendly": "28m:58s",
"deviation_raw": 1738,
"deviation_friendly_no_business": "25m:16s",
"deviation_raw_no_business": 1516,
"median_friendly": "28m:58s",
"median_raw": 1738,
"median_friendly_no_business": "54m:15s",
"median_raw_no_business": 3255,
"consistency_score": "0%",
"consistency_score_no_business": "53.43%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 60
},
{
"count": 0,
"key": "1h:0m",
"value": 80
},
{
"count": 0,
"key": "2h:0m",
"value": 80
},
{
"count": 0,
"key": "4h:0m",
"value": 80
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 40
},
{
"count": 0,
"key": "1h:0m",
"value": 60
},
{
"count": 0,
"key": "2h:0m",
"value": 80
},
{
"count": 0,
"key": "4h:0m",
"value": 80
}
],
"within_sla": 4,
"within_sla_percentage_friendly": 80,
"sla_breach": 1,
"sla_breach_percentage_friendly": 20,
"excluded_from_sla": 0,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "6h:28m",
"raw": 23322,
"friendly_no_business": "6h:28m",
"raw_no_business": 23322,
"deviation_friendly": "25m:16s",
"deviation_raw": 1516,
"deviation_friendly_no_business": "25m:16s",
"deviation_raw_no_business": 1516,
"median_friendly": "54m:15s",
"median_raw": 3255,
"median_friendly_no_business": "54m:15s",
"median_raw_no_business": 3255,
"consistency_score": "53.43%",
"consistency_score_no_business": "53.43%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 40
},
{
"count": 0,
"key": "1h:0m",
"value": 60
},
{
"count": 0,
"key": "2h:0m",
"value": 80
},
{
"count": 0,
"key": "4h:0m",
"value": 80
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 40
},
{
"count": 0,
"key": "1h:0m",
"value": 60
},
{
"count": 0,
"key": "2h:0m",
"value": 80
},
{
"count": 0,
"key": "4h:0m",
"value": 80
}
],
"within_sla": 3,
"within_sla_percentage_friendly": 60,
"sla_breach": 2,
"sla_breach_percentage_friendly": 40,
"excluded_from_sla": 0,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "7h:1m",
"raw": 25267,
"friendly_no_business": "16h:34m",
"raw_no_business": 59644,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 44.44
},
{
"count": 0,
"key": "2h:0m",
"value": 44.44
},
{
"count": 0,
"key": "4h:0m",
"value": 55.56
},
{
"count": 0,
"key": "8h:0m",
"value": 66.67
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 22.22
},
{
"count": 0,
"key": "2h:0m",
"value": 44.44
},
{
"count": 0,
"key": "4h:0m",
"value": 55.56
},
{
"count": 0,
"key": "8h:0m",
"value": 55.56
}
],
"within_sla": 4,
"within_sla_percentage_friendly": 44.44,
"sla_breach": 5,
"sla_breach_percentage_friendly": 55.56,
"goal_status": null,
"goal": null
}
},
{
"name": "[email protected]",
"threads": {
"total": 8,
"internal": 1,
"inbound": 4,
"outbound": 3,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 8,
"have_replies": 5,
"have_initial_replies": 5,
"handledRate": {
"rate": 100,
"numerator": 8,
"denominator": 8
},
"top_labels": [
"UNREAD",
"CATEGORY_PERSONAL",
"CATEGORY_PROMOTIONS",
"CATEGORY_SOCIAL",
"Games, Clothing & Sports"
],
"messages_per_conversations_avg": 2.1,
"messages_received_per_conversations_avg": 1,
"messages_sent_per_conversations_avg": 1.1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 8,
"initial": 4,
"replies": 4,
"forward": 0,
"follow_up": 0,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 9,
"initial": 2,
"replies": 4,
"forward": 3,
"follow_up": 0,
"initial_replies": 3,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "1h:31m",
"raw": 5479,
"friendly_no_business": "5h:27m",
"raw_no_business": 19676,
"deviation_friendly": "14m:21s",
"deviation_raw": 861,
"deviation_friendly_no_business": "11m:30s",
"deviation_raw_no_business": 690,
"median_friendly": "27m:50s",
"median_raw": 1670,
"median_friendly_no_business": "27m:51s",
"median_raw_no_business": 1671,
"consistency_score": "48.44%",
"consistency_score_no_business": "58.7%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 75
},
{
"count": 0,
"key": "1h:0m",
"value": 75
},
{
"count": 0,
"key": "2h:0m",
"value": 75
},
{
"count": 0,
"key": "4h:0m",
"value": 75
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 75
},
{
"count": 0,
"key": "1h:0m",
"value": 75
},
{
"count": 0,
"key": "2h:0m",
"value": 75
},
{
"count": 0,
"key": "4h:0m",
"value": 75
}
],
"within_sla": 3,
"within_sla_percentage_friendly": 75,
"sla_breach": 1,
"sla_breach_percentage_friendly": 25,
"excluded_from_sla": 0,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "10h:38m",
"raw": 38320,
"friendly_no_business": "10h:38m",
"raw_no_business": 38320,
"deviation_friendly": "10h:10m",
"deviation_raw": 36650,
"deviation_friendly_no_business": "10h:10m",
"deviation_raw_no_business": 36650,
"median_friendly": "27m:50s",
"median_raw": 1670,
"median_friendly_no_business": "27m:50s",
"median_raw_no_business": 1670,
"consistency_score": "0%",
"consistency_score_no_business": "0%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 50
},
{
"count": 0,
"key": "1h:0m",
"value": 50
},
{
"count": 0,
"key": "2h:0m",
"value": 50
},
{
"count": 0,
"key": "4h:0m",
"value": 50
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 50
},
{
"count": 0,
"key": "1h:0m",
"value": 50
},
{
"count": 0,
"key": "2h:0m",
"value": 50
},
{
"count": 0,
"key": "4h:0m",
"value": 50
}
],
"within_sla": 1,
"within_sla_percentage_friendly": 50,
"sla_breach": 1,
"sla_breach_percentage_friendly": 50,
"excluded_from_sla": 1,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "2h:17m",
"raw": 8227,
"friendly_no_business": "11h:48m",
"raw_no_business": 42494,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 50
},
{
"count": 0,
"key": "2h:0m",
"value": 62.5
},
{
"count": 0,
"key": "4h:0m",
"value": 75
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 50
},
{
"count": 0,
"key": "2h:0m",
"value": 62.5
},
{
"count": 0,
"key": "4h:0m",
"value": 75
},
{
"count": 0,
"key": "8h:0m",
"value": 75
}
],
"within_sla": 5,
"within_sla_percentage_friendly": 62.5,
"sla_breach": 3,
"sla_breach_percentage_friendly": 37.5,
"goal_status": null,
"goal": null
}
},
{
"name": "[email protected]",
"threads": {
"total": 7,
"internal": 0,
"inbound": 6,
"outbound": 1,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 7,
"have_replies": 5,
"have_initial_replies": 5,
"handledRate": {
"rate": 100,
"numerator": 7,
"denominator": 7
},
"top_labels": [
"CATEGORY_UPDATES",
"IMPORTANT",
"Outdoors, Music & Movies",
"SENT",
"UNREAD"
],
"messages_per_conversations_avg": 2.6,
"messages_received_per_conversations_avg": 1.4,
"messages_sent_per_conversations_avg": 1.1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 10,
"initial": 6,
"replies": 3,
"forward": 0,
"follow_up": 1,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 8,
"initial": 0,
"replies": 5,
"forward": 3,
"follow_up": 0,
"initial_replies": 4,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "1h:51m",
"raw": 6714,
"friendly_no_business": "3h:32m",
"raw_no_business": 12757,
"deviation_friendly": "1m:38s",
"deviation_raw": 98,
"deviation_friendly_no_business": "1m:38s",
"deviation_raw_no_business": 98,
"median_friendly": "19m:40s",
"median_raw": 1180,
"median_friendly_no_business": "19m:40s",
"median_raw_no_business": 1180,
"consistency_score": "91.69%",
"consistency_score_no_business": "91.69%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 80
},
{
"count": 0,
"key": "1h:0m",
"value": 80
},
{
"count": 0,
"key": "2h:0m",
"value": 80
},
{
"count": 0,
"key": "4h:0m",
"value": 80
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 80
},
{
"count": 0,
"key": "1h:0m",
"value": 80
},
{
"count": 0,
"key": "2h:0m",
"value": 80
},
{
"count": 0,
"key": "4h:0m",
"value": 80
}
],
"within_sla": 4,
"within_sla_percentage_friendly": 80,
"sla_breach": 1,
"sla_breach_percentage_friendly": 20,
"excluded_from_sla": 0,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "2h:54m",
"raw": 10447,
"friendly_no_business": "5h:41m",
"raw_no_business": 20518,
"deviation_friendly": "3m:0s",
"deviation_raw": 180,
"deviation_friendly_no_business": "3m:0s",
"deviation_raw_no_business": 180,
"median_friendly": "22m:40s",
"median_raw": 1360,
"median_friendly_no_business": "22m:40s",
"median_raw_no_business": 1360,
"consistency_score": "86.76%",
"consistency_score_no_business": "86.76%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 66.67
},
{
"count": 0,
"key": "1h:0m",
"value": 66.67
},
{
"count": 0,
"key": "2h:0m",
"value": 66.67
},
{
"count": 0,
"key": "4h:0m",
"value": 66.67
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 66.67
},
{
"count": 0,
"key": "1h:0m",
"value": 66.67
},
{
"count": 0,
"key": "2h:0m",
"value": 66.67
},
{
"count": 0,
"key": "4h:0m",
"value": 66.67
}
],
"within_sla": 2,
"within_sla_percentage_friendly": 66.67,
"sla_breach": 1,
"sla_breach_percentage_friendly": 33.33,
"excluded_from_sla": 1,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "2h:15m",
"raw": 8112,
"friendly_no_business": "3h:37m",
"raw_no_business": 13076,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 42.86
},
{
"count": 0,
"key": "2h:0m",
"value": 57.14
},
{
"count": 0,
"key": "4h:0m",
"value": 85.71
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 28.57
},
{
"count": 0,
"key": "2h:0m",
"value": 57.14
},
{
"count": 0,
"key": "4h:0m",
"value": 85.71
},
{
"count": 0,
"key": "8h:0m",
"value": 85.71
}
],
"within_sla": 4,
"within_sla_percentage_friendly": 57.14,
"sla_breach": 3,
"sla_breach_percentage_friendly": 42.86,
"goal_status": null,
"goal": null
}
},
{
"name": "[email protected]",
"threads": {
"total": 6,
"internal": 0,
"inbound": 5,
"outbound": 1,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 6,
"have_replies": 4,
"have_initial_replies": 4,
"handledRate": {
"rate": 100,
"numerator": 6,
"denominator": 6
},
"top_labels": [
"UNREAD",
"CATEGORY_UPDATES",
"IMPORTANT",
"SENT",
"CATEGORY_PERSONAL"
],
"messages_per_conversations_avg": 2.2,
"messages_received_per_conversations_avg": 1.2,
"messages_sent_per_conversations_avg": 1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 7,
"initial": 4,
"replies": 2,
"forward": 0,
"follow_up": 1,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 6,
"initial": 1,
"replies": 3,
"forward": 2,
"follow_up": 0,
"initial_replies": 3,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "8h:16m",
"raw": 29765,
"friendly_no_business": "24h:16m",
"raw_no_business": 87365,
"deviation_friendly": "3m:31s",
"deviation_raw": 211,
"deviation_friendly_no_business": "3m:31s",
"deviation_raw_no_business": 211,
"median_friendly": "17m:9s",
"median_raw": 1029,
"median_friendly_no_business": "17m:9s",
"median_raw_no_business": 1029,
"consistency_score": "79.48%",
"consistency_score_no_business": "79.48%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 66.67
},
{
"count": 0,
"key": "1h:0m",
"value": 66.67
},
{
"count": 0,
"key": "2h:0m",
"value": 66.67
},
{
"count": 0,
"key": "4h:0m",
"value": 66.67
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 66.67
},
{
"count": 0,
"key": "1h:0m",
"value": 66.67
},
{
"count": 0,
"key": "2h:0m",
"value": 66.67
},
{
"count": 0,
"key": "4h:0m",
"value": 66.67
}
],
"within_sla": 2,
"within_sla_percentage_friendly": 66.67,
"sla_breach": 1,
"sla_breach_percentage_friendly": 33.33,
"excluded_from_sla": 0,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "15m:23s",
"raw": 923,
"friendly_no_business": "15m:23s",
"raw_no_business": 923,
"deviation_friendly": "1m:46s",
"deviation_raw": 106,
"deviation_friendly_no_business": "1m:46s",
"deviation_raw_no_business": 106,
"median_friendly": "13m:37s",
"median_raw": 817,
"median_friendly_no_business": "13m:37s",
"median_raw_no_business": 817,
"consistency_score": "87.09%",
"consistency_score_no_business": "87.09%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 100
},
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 100
},
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"within_sla": 2,
"within_sla_percentage_friendly": 100,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 1,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "4h:32m",
"raw": 16321,
"friendly_no_business": "12h:40m",
"raw_no_business": 45614,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 83.33
},
{
"count": 0,
"key": "2h:0m",
"value": 83.33
},
{
"count": 0,
"key": "4h:0m",
"value": 83.33
},
{
"count": 0,
"key": "8h:0m",
"value": 83.33
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 66.67
},
{
"count": 0,
"key": "2h:0m",
"value": 83.33
},
{
"count": 0,
"key": "4h:0m",
"value": 83.33
},
{
"count": 0,
"key": "8h:0m",
"value": 83.33
}
],
"within_sla": 5,
"within_sla_percentage_friendly": 83.33,
"sla_breach": 1,
"sla_breach_percentage_friendly": 16.67,
"goal_status": null,
"goal": null
}
},
{
"name": "[email protected]",
"threads": {
"total": 5,
"internal": 0,
"inbound": 4,
"outbound": 1,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 5,
"have_replies": 4,
"have_initial_replies": 4,
"handledRate": {
"rate": 100,
"numerator": 5,
"denominator": 5
},
"top_labels": [
"UNREAD",
"CATEGORY_PERSONAL",
"CATEGORY_SOCIAL",
"IMPORTANT",
"Movies, Clothing & Jewelry"
],
"messages_per_conversations_avg": 2.4,
"messages_received_per_conversations_avg": 1.2,
"messages_sent_per_conversations_avg": 1.2
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 6,
"initial": 4,
"replies": 2,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 6,
"initial": 0,
"replies": 5,
"forward": 1,
"follow_up": 0,
"initial_replies": 4,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "39m:38s",
"raw": 2378,
"friendly_no_business": "1h:3m",
"raw_no_business": 3826,
"deviation_friendly": "19m:50s",
"deviation_raw": 1190,
"deviation_friendly_no_business": "25m:54s",
"deviation_raw_no_business": 1554,
"median_friendly": "19m:51s",
"median_raw": 1191,
"median_friendly_no_business": "27m:49s",
"median_raw_no_business": 1669,
"consistency_score": "0.08%",
"consistency_score_no_business": "6.89%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 60
},
{
"count": 0,
"key": "1h:0m",
"value": 60
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 60
},
{
"count": 0,
"key": "1h:0m",
"value": 60
},
{
"count": 0,
"key": "2h:0m",
"value": 80
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"within_sla": 3,
"within_sla_percentage_friendly": 60,
"sla_breach": 2,
"sla_breach_percentage_friendly": 40,
"excluded_from_sla": 0,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "49m:33s",
"raw": 2973,
"friendly_no_business": "1h:12m",
"raw_no_business": 4365,
"deviation_friendly": "30m:3s",
"deviation_raw": 1803,
"deviation_friendly_no_business": "30m:3s",
"deviation_raw_no_business": 1803,
"median_friendly": "19m:51s",
"median_raw": 1191,
"median_friendly_no_business": "19m:51s",
"median_raw_no_business": 1191,
"consistency_score": "0%",
"consistency_score_no_business": "0%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 50
},
{
"count": 0,
"key": "1h:0m",
"value": 50
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 50
},
{
"count": 0,
"key": "1h:0m",
"value": 50
},
{
"count": 0,
"key": "2h:0m",
"value": 75
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"within_sla": 2,
"within_sla_percentage_friendly": 50,
"sla_breach": 2,
"sla_breach_percentage_friendly": 50,
"excluded_from_sla": 0,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "57m:8s",
"raw": 3428,
"friendly_no_business": "1h:33m",
"raw_no_business": 5590,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 60
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 40
},
{
"count": 0,
"key": "2h:0m",
"value": 80
},
{
"count": 0,
"key": "4h:0m",
"value": 80
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"within_sla": 5,
"within_sla_percentage_friendly": 100,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"goal_status": null,
"goal": null
}
},
{
"name": "[email protected]",
"threads": {
"total": 5,
"internal": 0,
"inbound": 4,
"outbound": 1,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 5,
"have_replies": 4,
"have_initial_replies": 4,
"handledRate": {
"rate": 100,
"numerator": 5,
"denominator": 5
},
"top_labels": [
"UNREAD",
"IMPORTANT",
"CATEGORY_FORUMS",
"CATEGORY_UPDATES",
"INBOX"
],
"messages_per_conversations_avg": 2.2,
"messages_received_per_conversations_avg": 1.2,
"messages_sent_per_conversations_avg": 1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 6,
"initial": 4,
"replies": 2,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 5,
"initial": 0,
"replies": 4,
"forward": 1,
"follow_up": 0,
"initial_replies": 3,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "2h:14m",
"raw": 8080,
"friendly_no_business": "6h:14m",
"raw_no_business": 22480,
"deviation_friendly": "1h:31m",
"deviation_raw": 5487,
"deviation_friendly_no_business": "1h:31m",
"deviation_raw_no_business": 5487,
"median_friendly": "26m:59s",
"median_raw": 1619,
"median_friendly_no_business": "26m:59s",
"median_raw_no_business": 1619,
"consistency_score": "0%",
"consistency_score_no_business": "0%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 50
},
{
"count": 0,
"key": "1h:0m",
"value": 50
},
{
"count": 0,
"key": "2h:0m",
"value": 50
},
{
"count": 0,
"key": "4h:0m",
"value": 75
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 50
},
{
"count": 0,
"key": "1h:0m",
"value": 50
},
{
"count": 0,
"key": "2h:0m",
"value": 50
},
{
"count": 0,
"key": "4h:0m",
"value": 75
}
],
"within_sla": 2,
"within_sla_percentage_friendly": 50,
"sla_breach": 2,
"sla_breach_percentage_friendly": 50,
"excluded_from_sla": 0,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "2h:59m",
"raw": 10749,
"friendly_no_business": "8h:19m",
"raw_no_business": 29949,
"deviation_friendly": "2h:22m",
"deviation_raw": 8537,
"deviation_friendly_no_business": "2h:37m",
"deviation_raw_no_business": 9428,
"median_friendly": "3h:4m",
"median_raw": 11047,
"median_friendly_no_business": "3h:4m",
"median_raw_no_business": 11047,
"consistency_score": "22.72%",
"consistency_score_no_business": "14.66%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 33.33
},
{
"count": 0,
"key": "1h:0m",
"value": 33.33
},
{
"count": 0,
"key": "2h:0m",
"value": 33.33
},
{
"count": 0,
"key": "4h:0m",
"value": 66.67
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 33.33
},
{
"count": 0,
"key": "1h:0m",
"value": 33.33
},
{
"count": 0,
"key": "2h:0m",
"value": 33.33
},
{
"count": 0,
"key": "4h:0m",
"value": 66.67
}
],
"within_sla": 1,
"within_sla_percentage_friendly": 33.33,
"sla_breach": 2,
"sla_breach_percentage_friendly": 66.67,
"excluded_from_sla": 0,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "2h:30m",
"raw": 9049,
"friendly_no_business": "5h:52m",
"raw_no_business": 21161,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 40
},
{
"count": 0,
"key": "2h:0m",
"value": 40
},
{
"count": 0,
"key": "4h:0m",
"value": 80
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 20
},
{
"count": 0,
"key": "2h:0m",
"value": 40
},
{
"count": 0,
"key": "4h:0m",
"value": 80
},
{
"count": 0,
"key": "8h:0m",
"value": 80
}
],
"within_sla": 2,
"within_sla_percentage_friendly": 40,
"sla_breach": 3,
"sla_breach_percentage_friendly": 60,
"goal_status": null,
"goal": null
}
}
],
"first_page_url": "https://timetoreply.local/api/reports/teams?model=1&model_type=Team&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/reports/teams?model=1&model_type=Team&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/teams?model=1&model_type=Team&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/reports/teams",
"per_page": 25,
"prev_page_url": null,
"to": 10,
"total": 10
}
}
],
"first_page_url": "https://timetoreply.local/api/reports/teams?model=1&model_type=Team&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/reports/teams?model=1&model_type=Team&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/teams?model=1&model_type=Team&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/reports/teams",
"per_page": 2,
"prev_page_url": null,
"to": 1,
"total": 1
},
"args": {
"model": {
"id": 1,
"name": "US Support Team",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"model_type": "Team",
"icon": "handshake"
},
"modelCom": {
"id": 1,
"name": "Top Revenue Customers",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"customer_domains": [
"steuber.com",
"tillman.net",
"wiza.info",
"gislason.com",
"sawayn.com",
"kuhic.com",
"littel.net",
"rau.net",
"lehner.com",
"connelly.org",
"emard.com",
"stoltenberg.org",
"leffler.com",
"romaguera.com",
"gibson.com",
"kuphal.info",
"gmail.com",
"kovacek.com",
"deckow.biz",
"braun.biz",
"hammes.com",
"beer.org",
"lebsack.com",
"yahoo.com",
"green.com",
"kirlin.info",
"konopelski.info",
"oconner.com",
"ferry.com",
"kutch.com",
"quigley.com",
"walker.biz",
"hotmail.com",
"conn.com",
"oreilly.com",
"bechtelar.com",
"kozey.com",
"okuneva.com",
"strosin.org",
"denesik.com",
"goyette.com",
"padberg.com",
"pollich.com",
"miller.com",
"haag.com",
"schuster.com",
"von.com",
"williamson.com",
"grady.com",
"beier.org",
"volkman.net",
"rempel.com",
"lesch.biz",
"bernier.com",
"kessler.info",
"leannon.com",
"okon.com",
"murray.com",
"ebert.com",
"kovacek.net",
"reynolds.org",
"mcglynn.com",
"hickle.com",
"ortiz.biz",
"kshlerin.com",
"beer.com",
"lang.info",
"quitzon.biz",
"dooley.com",
"herzog.net",
"yost.info",
"oberbrunner.com",
"blick.org",
"lesch.com",
"wisozk.com",
"koss.com",
"schneider.com",
"goodwin.info",
"boyer.info",
"sipes.com",
"murphy.com",
"jacobs.biz",
"wiegand.biz",
"monahan.com",
"rath.net",
"abshire.com",
"dickens.com",
"dietrich.biz",
"hoeger.com",
"dietrich.com",
"fahey.com",
"gerlach.org",
"rodriguez.info",
"johns.com",
"kertzmann.com",
"cassin.org",
"mosciski.net",
"kuhn.info",
"quitzon.net",
"gusikowski.org",
"pfannerstill.net",
"jaskolski.com",
"dicki.com",
"walter.org",
"beahan.com",
"bernhard.com",
"quigley.org",
"moen.com",
"wilkinson.biz",
"hoppe.org",
"rogahn.net",
"sauer.com",
"stamm.com",
"schulist.info",
"watsica.com",
"schaefer.biz",
"senger.info",
"considine.com",
"kunze.com",
"bauch.com",
"stiedemann.org",
"weissnat.info",
"purdy.biz",
"ruecker.biz",
"jakubowski.net",
"stroman.com",
"ledner.com",
"ankunding.com",
"cormier.org",
"kilback.org",
"doyle.org",
"cremin.com",
"beier.com",
"pagac.com",
"weimann.net",
"veum.com",
"mann.info",
"huels.com",
"ward.com",
"marks.org",
"boyle.com",
"senger.biz",
"pacocha.info",
"lemke.com",
"gleichner.biz",
"wunsch.com",
"huel.org",
"mann.com",
"toy.net",
"spinka.com",
"rath.biz",
"nolan.com",
"hansen.com",
"lakin.info",
"moore.biz",
"volkman.com",
"wolff.com",
"grady.org",
"rosenbaum.com",
"wisoky.com",
"christiansen.net",
"mohr.net",
"rempel.biz",
"johnston.com",
"gutmann.net",
"glover.com",
"conn.org",
"schroeder.info",
"nitzsche.com",
"schultz.com",
"stanton.biz",
"connelly.info",
"blanda.com",
"okeefe.com",
"schmitt.biz",
"schumm.biz",
"frami.com",
"treutel.info",
"schumm.com",
"lind.com",
"goldner.info",
"becker.net",
"rolfson.com",
"mante.com",
"schamberger.info",
"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org"
],
"model_type": "Contact Group",
"icon": "user-friends"
}
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Group Mailboxes
Group Mailboxes - Report
requires authentication
Group Mailboxes Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/group-mailboxes"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "1",
"model_type": "Group Mailbox",
"exclude_cc": "0",
"model_com": "1",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "INBOX",
"labels_and_or": "AND",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"waiting_for_response": "customer-has-response,waiting-for-response",
"replies_over": "15",
"message_replies_over": "15",
"message_replies_under": "15",
"no_reply_for": "15",
"per_page": "2",
"sort_by": "threads.total",
"direction": "desc",
"page": "1",
"closed_over": "15",
"viewId": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/group-mailboxes';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => '1',
'model_type' => 'Group Mailbox',
'exclude_cc' => '0',
'model_com' => '1',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'INBOX',
'labels_and_or' => 'AND',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'waiting_for_response' => 'customer-has-response,waiting-for-response',
'replies_over' => '15',
'message_replies_over' => '15',
'message_replies_under' => '15',
'no_reply_for' => '15',
'per_page' => '2',
'sort_by' => 'threads.total',
'direction' => 'desc',
'page' => '1',
'closed_over' => '15',
'viewId' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/group-mailboxes?from=2020-01-01&to=2020-01-08&model=1&model_type=Group+Mailbox&exclude_cc=&model_com=1&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&page=1&closed_over=15&viewId=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"stats": {
"threads": {
"total": 2,
"internal": 0,
"inbound": 2,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 2,
"have_replies": 2,
"have_replies_from_agents": 2,
"have_no_replies_from_agents": 0,
"completionRatio": {
"ratio": 50,
"numerator": 1,
"denominator": 2
},
"handledRate": {
"rate": 100,
"numerator": 2,
"denominator": 2
},
"top_labels": "",
"messages_per_conversations_avg": 3.5,
"messages_sent_per_conversations_avg": 1,
"messages_received_per_conversations_avg": 2.5,
"labels": {
"total": 0,
"list": []
}
},
"messages": {
"count": 6,
"initial": 1,
"replies": 5,
"forward": 0,
"follow_up": 0,
"received": {
"count": 5,
"initial": 1,
"replies": 4,
"forward": 0,
"follow_up": 0,
"initial_replies": 1,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 2,
"initial": 0,
"replies": 2,
"forward": 0,
"follow_up": 0,
"initial_replies": 1,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "3h:18m",
"raw": 11881,
"friendly_no_business": "3h:18m",
"raw_no_business": 11881,
"deviation_friendly": "2h:53m",
"deviation_raw": 10418,
"deviation_friendly_no_business": "2h:53m",
"deviation_raw_no_business": 10418,
"median_friendly": "24m:23s",
"median_raw": 1463,
"median_friendly_no_business": "24m:23s",
"median_raw_no_business": 1463,
"consistency_score": "0%",
"consistency_score_no_business": "0%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 2
},
"initialTTR": {
"friendly": "6h:11m",
"raw": 22298,
"friendly_no_business": "6h:11m",
"raw_no_business": 22298,
"deviation_friendly": "0s",
"deviation_raw": 0,
"deviation_friendly_no_business": "0s",
"deviation_raw_no_business": 0,
"median_friendly": "6h:11m",
"median_raw": 22288,
"median_friendly_no_business": "6h:11m",
"median_raw_no_business": 22288,
"consistency_score": "100%",
"consistency_score_no_business": "100%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 1
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "21h:4m",
"raw": 75847,
"friendly_no_business": "85h:4m",
"raw_no_business": 306247,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
},
"dailyStats": [],
"type": "stats"
},
"all_group_mailbox_stats": {
"current_page": 1,
"data": [
{
"name": "US Support",
"threads": {
"total": 2,
"internal": 0,
"inbound": 2,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 2,
"have_replies": 2,
"have_initial_replies": null,
"handledRate": {
"rate": 100,
"numerator": 2,
"denominator": 2
},
"top_labels": [
""
],
"messages_per_conversations_avg": 3.5,
"messages_received_per_conversations_avg": 2.5,
"messages_sent_per_conversations_avg": 1
},
"messages": {
"count": 6,
"initial": 1,
"replies": 5,
"forward": 0,
"follow_up": 0,
"received": {
"count": 5,
"initial": 1,
"replies": 4,
"forward": 0,
"follow_up": 0,
"initial_replies": 1,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 2,
"initial": 0,
"replies": 2,
"forward": 0,
"follow_up": 0,
"initial_replies": 1,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "3h:18m",
"raw": 11881,
"friendly_no_business": "3h:18m",
"raw_no_business": 11881,
"deviation_friendly": "2h:53m",
"deviation_raw": 10418,
"deviation_friendly_no_business": "2h:53m",
"deviation_raw_no_business": 10418,
"median_friendly": "24m:23s",
"median_raw": 1463,
"median_friendly_no_business": "24m:23s",
"median_raw_no_business": 1463,
"consistency_score": "0%",
"consistency_score_no_business": "0%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 2
},
"initialTTR": {
"friendly": "6h:11m",
"raw": 22298,
"friendly_no_business": "6h:11m",
"raw_no_business": 22298,
"deviation_friendly": "0s",
"deviation_raw": 0,
"deviation_friendly_no_business": "0s",
"deviation_raw_no_business": 0,
"median_friendly": "6h:11m",
"median_raw": 22288,
"median_friendly_no_business": "6h:11m",
"median_raw_no_business": 22288,
"consistency_score": "100%",
"consistency_score_no_business": "100%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 1
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "21h:4m",
"raw": 75847,
"friendly_no_business": "85h:4m",
"raw_no_business": 306247,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
},
"members": {
"current_page": 1,
"data": [
{
"name": "[email protected]",
"threads": {
"total": 1,
"internal": 0,
"inbound": 1,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 1,
"have_replies": 1,
"have_initial_replies": 1,
"handledRate": {
"rate": 100,
"numerator": 1,
"denominator": 1
},
"top_labels": [
"CATEGORY_FORUMS",
"CATEGORY_PROMOTIONS",
"IMPORTANT",
"SENT",
"STARRED"
],
"messages_per_conversations_avg": 2,
"messages_received_per_conversations_avg": 1,
"messages_sent_per_conversations_avg": 1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 1,
"initial": 0,
"replies": 1,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 1,
"initial": 0,
"replies": 1,
"forward": 0,
"follow_up": 0,
"initial_replies": 1,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "6h:11m",
"raw": 22298,
"friendly_no_business": "6h:11m",
"raw_no_business": 22298,
"deviation_friendly": "0s",
"deviation_raw": 0,
"deviation_friendly_no_business": "0s",
"deviation_raw_no_business": 0,
"median_friendly": "6h:11m",
"median_raw": 22288,
"median_friendly_no_business": "6h:11m",
"median_raw_no_business": 22288,
"consistency_score": "100%",
"consistency_score_no_business": "100%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 0
},
{
"count": 0,
"key": "1h:0m",
"value": 0
},
{
"count": 0,
"key": "2h:0m",
"value": 0
},
{
"count": 0,
"key": "4h:0m",
"value": 0
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 0
},
{
"count": 0,
"key": "1h:0m",
"value": 0
},
{
"count": 0,
"key": "2h:0m",
"value": 0
},
{
"count": 0,
"key": "4h:0m",
"value": 0
}
],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 1,
"sla_breach_percentage_friendly": 100,
"excluded_from_sla": 0,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "6h:11m",
"raw": 22298,
"friendly_no_business": "6h:11m",
"raw_no_business": 22298,
"deviation_friendly": "0s",
"deviation_raw": 0,
"deviation_friendly_no_business": "0s",
"deviation_raw_no_business": 0,
"median_friendly": "6h:11m",
"median_raw": 22288,
"median_friendly_no_business": "6h:11m",
"median_raw_no_business": 22288,
"consistency_score": "100%",
"consistency_score_no_business": "100%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 0
},
{
"count": 0,
"key": "1h:0m",
"value": 0
},
{
"count": 0,
"key": "2h:0m",
"value": 0
},
{
"count": 0,
"key": "4h:0m",
"value": 0
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 0
},
{
"count": 0,
"key": "1h:0m",
"value": 0
},
{
"count": 0,
"key": "2h:0m",
"value": 0
},
{
"count": 0,
"key": "4h:0m",
"value": 0
}
],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 1,
"sla_breach_percentage_friendly": 100,
"excluded_from_sla": 0,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "6h:27m",
"raw": 23263,
"friendly_no_business": "6h:27m",
"raw_no_business": 23263,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 0
},
{
"count": 0,
"key": "2h:0m",
"value": 0
},
{
"count": 0,
"key": "4h:0m",
"value": 0
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 0
},
{
"count": 0,
"key": "2h:0m",
"value": 0
},
{
"count": 0,
"key": "4h:0m",
"value": 0
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 1,
"sla_breach_percentage_friendly": 100,
"goal_status": null,
"goal": null
}
},
{
"name": "[email protected]",
"threads": {
"total": 1,
"internal": 0,
"inbound": 1,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 1,
"have_replies": 1,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 1,
"denominator": 1
},
"top_labels": [
"INBOX",
"SENT",
"UNREAD"
],
"messages_per_conversations_avg": 3,
"messages_received_per_conversations_avg": 2,
"messages_sent_per_conversations_avg": 1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 2,
"initial": 0,
"replies": 2,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 1,
"initial": 0,
"replies": 1,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "24m:23s",
"raw": 1463,
"friendly_no_business": "24m:23s",
"raw_no_business": 1463,
"deviation_friendly": "0s",
"deviation_raw": 0,
"deviation_friendly_no_business": "0s",
"deviation_raw_no_business": 0,
"median_friendly": "24m:23s",
"median_raw": 1463,
"median_friendly_no_business": "24m:23s",
"median_raw_no_business": 1463,
"consistency_score": "100%",
"consistency_score_no_business": "100%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 100
},
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 100
},
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"within_sla": 1,
"within_sla_percentage_friendly": 100,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 0,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 0
},
{
"count": 0,
"key": "1h:0m",
"value": 0
},
{
"count": 0,
"key": "2h:0m",
"value": 0
},
{
"count": 0,
"key": "4h:0m",
"value": 0
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 0
},
{
"count": 0,
"key": "1h:0m",
"value": 0
},
{
"count": 0,
"key": "2h:0m",
"value": 0
},
{
"count": 0,
"key": "4h:0m",
"value": 0
}
],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "35h:40m",
"raw": 128431,
"friendly_no_business": "163h:40m",
"raw_no_business": 589231,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 0
},
{
"count": 0,
"key": "2h:0m",
"value": 0
},
{
"count": 0,
"key": "4h:0m",
"value": 0
},
{
"count": 0,
"key": "8h:0m",
"value": 0
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 0
},
{
"count": 0,
"key": "2h:0m",
"value": 0
},
{
"count": 0,
"key": "4h:0m",
"value": 0
},
{
"count": 0,
"key": "8h:0m",
"value": 0
}
],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 1,
"sla_breach_percentage_friendly": 100,
"goal_status": null,
"goal": null
}
},
{
"name": "[email protected]",
"threads": {
"total": 1,
"internal": 0,
"inbound": 1,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 1,
"have_replies": 1,
"have_initial_replies": 1,
"handledRate": {
"rate": 100,
"numerator": 1,
"denominator": 1
},
"top_labels": [
"CATEGORY_FORUMS",
"CATEGORY_PROMOTIONS",
"IMPORTANT",
"SENT",
"STARRED"
],
"messages_per_conversations_avg": 3,
"messages_received_per_conversations_avg": 3,
"messages_sent_per_conversations_avg": 0
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 3,
"initial": 1,
"replies": 2,
"forward": 0,
"follow_up": 0,
"initial_replies": 1,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "6h:27m",
"raw": 23263,
"friendly_no_business": "6h:27m",
"raw_no_business": 23263,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 0
},
{
"count": 0,
"key": "2h:0m",
"value": 0
},
{
"count": 0,
"key": "4h:0m",
"value": 0
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 0
},
{
"count": 0,
"key": "2h:0m",
"value": 0
},
{
"count": 0,
"key": "4h:0m",
"value": 0
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 1,
"sla_breach_percentage_friendly": 100,
"goal_status": null,
"goal": null
}
},
{
"name": "[email protected]",
"threads": {
"total": 0,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 0,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 0,
"numerator": 0,
"denominator": 0
},
"top_labels": [],
"messages_per_conversations_avg": 0,
"messages_received_per_conversations_avg": 0,
"messages_sent_per_conversations_avg": 0
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"goal_status": null,
"goal": null
}
},
{
"name": "[email protected]",
"threads": {
"total": 0,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 0,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 0,
"numerator": 0,
"denominator": 0
},
"top_labels": [],
"messages_per_conversations_avg": 0,
"messages_received_per_conversations_avg": 0,
"messages_sent_per_conversations_avg": 0
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"goal_status": null,
"goal": null
}
},
{
"name": "[email protected]",
"threads": {
"total": 0,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 0,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 0,
"numerator": 0,
"denominator": 0
},
"top_labels": [],
"messages_per_conversations_avg": 0,
"messages_received_per_conversations_avg": 0,
"messages_sent_per_conversations_avg": 0
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"goal_status": null,
"goal": null
}
},
{
"name": "[email protected]",
"threads": {
"total": 0,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 0,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 0,
"numerator": 0,
"denominator": 0
},
"top_labels": [],
"messages_per_conversations_avg": 0,
"messages_received_per_conversations_avg": 0,
"messages_sent_per_conversations_avg": 0
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"goal_status": null,
"goal": null
}
},
{
"name": "[email protected]",
"threads": {
"total": 0,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 0,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 0,
"numerator": 0,
"denominator": 0
},
"top_labels": [],
"messages_per_conversations_avg": 0,
"messages_received_per_conversations_avg": 0,
"messages_sent_per_conversations_avg": 0
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"goal_status": null,
"goal": null
}
},
{
"name": "[email protected]",
"threads": {
"total": 0,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 0,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 0,
"numerator": 0,
"denominator": 0
},
"top_labels": [],
"messages_per_conversations_avg": 0,
"messages_received_per_conversations_avg": 0,
"messages_sent_per_conversations_avg": 0
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"goal_status": null,
"goal": null
}
},
{
"name": "[email protected]",
"threads": {
"total": 0,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 0,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 0,
"numerator": 0,
"denominator": 0
},
"top_labels": [],
"messages_per_conversations_avg": 0,
"messages_received_per_conversations_avg": 0,
"messages_sent_per_conversations_avg": 0
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"goal_status": null,
"goal": null
}
},
{
"name": "[email protected]",
"threads": {
"total": 0,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 0,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 0,
"numerator": 0,
"denominator": 0
},
"top_labels": [],
"messages_per_conversations_avg": 0,
"messages_received_per_conversations_avg": 0,
"messages_sent_per_conversations_avg": 0
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"goal_status": null,
"goal": null
}
}
],
"first_page_url": "https://timetoreply.local/api/reports/group-mailboxes?model=1&model_type=Group%20Mailbox&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/reports/group-mailboxes?model=1&model_type=Group%20Mailbox&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/group-mailboxes?model=1&model_type=Group%20Mailbox&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/reports/group-mailboxes",
"per_page": 25,
"prev_page_url": null,
"to": 11,
"total": 11
}
}
],
"first_page_url": "https://timetoreply.local/api/reports/group-mailboxes?model=1&model_type=Group%20Mailbox&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/reports/group-mailboxes?model=1&model_type=Group%20Mailbox&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/group-mailboxes?model=1&model_type=Group%20Mailbox&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/reports/group-mailboxes",
"per_page": 2,
"prev_page_url": null,
"to": 1,
"total": 1
},
"args": {
"model": {
"id": 1,
"name": "US Support",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"model_type": "Group Mailbox",
"icon": "users"
},
"modelCom": {
"id": 1,
"name": "Top Revenue Customers",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"customer_domains": [
"steuber.com",
"tillman.net",
"wiza.info",
"gislason.com",
"sawayn.com",
"kuhic.com",
"littel.net",
"rau.net",
"lehner.com",
"connelly.org",
"emard.com",
"stoltenberg.org",
"leffler.com",
"romaguera.com",
"gibson.com",
"kuphal.info",
"gmail.com",
"kovacek.com",
"deckow.biz",
"braun.biz",
"hammes.com",
"beer.org",
"lebsack.com",
"yahoo.com",
"green.com",
"kirlin.info",
"konopelski.info",
"oconner.com",
"ferry.com",
"kutch.com",
"quigley.com",
"walker.biz",
"hotmail.com",
"conn.com",
"oreilly.com",
"bechtelar.com",
"kozey.com",
"okuneva.com",
"strosin.org",
"denesik.com",
"goyette.com",
"padberg.com",
"pollich.com",
"miller.com",
"haag.com",
"schuster.com",
"von.com",
"williamson.com",
"grady.com",
"beier.org",
"volkman.net",
"rempel.com",
"lesch.biz",
"bernier.com",
"kessler.info",
"leannon.com",
"okon.com",
"murray.com",
"ebert.com",
"kovacek.net",
"reynolds.org",
"mcglynn.com",
"hickle.com",
"ortiz.biz",
"kshlerin.com",
"beer.com",
"lang.info",
"quitzon.biz",
"dooley.com",
"herzog.net",
"yost.info",
"oberbrunner.com",
"blick.org",
"lesch.com",
"wisozk.com",
"koss.com",
"schneider.com",
"goodwin.info",
"boyer.info",
"sipes.com",
"murphy.com",
"jacobs.biz",
"wiegand.biz",
"monahan.com",
"rath.net",
"abshire.com",
"dickens.com",
"dietrich.biz",
"hoeger.com",
"dietrich.com",
"fahey.com",
"gerlach.org",
"rodriguez.info",
"johns.com",
"kertzmann.com",
"cassin.org",
"mosciski.net",
"kuhn.info",
"quitzon.net",
"gusikowski.org",
"pfannerstill.net",
"jaskolski.com",
"dicki.com",
"walter.org",
"beahan.com",
"bernhard.com",
"quigley.org",
"moen.com",
"wilkinson.biz",
"hoppe.org",
"rogahn.net",
"sauer.com",
"stamm.com",
"schulist.info",
"watsica.com",
"schaefer.biz",
"senger.info",
"considine.com",
"kunze.com",
"bauch.com",
"stiedemann.org",
"weissnat.info",
"purdy.biz",
"ruecker.biz",
"jakubowski.net",
"stroman.com",
"ledner.com",
"ankunding.com",
"cormier.org",
"kilback.org",
"doyle.org",
"cremin.com",
"beier.com",
"pagac.com",
"weimann.net",
"veum.com",
"mann.info",
"huels.com",
"ward.com",
"marks.org",
"boyle.com",
"senger.biz",
"pacocha.info",
"lemke.com",
"gleichner.biz",
"wunsch.com",
"huel.org",
"mann.com",
"toy.net",
"spinka.com",
"rath.biz",
"nolan.com",
"hansen.com",
"lakin.info",
"moore.biz",
"volkman.com",
"wolff.com",
"grady.org",
"rosenbaum.com",
"wisoky.com",
"christiansen.net",
"mohr.net",
"rempel.biz",
"johnston.com",
"gutmann.net",
"glover.com",
"conn.org",
"schroeder.info",
"nitzsche.com",
"schultz.com",
"stanton.biz",
"connelly.info",
"blanda.com",
"okeefe.com",
"schmitt.biz",
"schumm.biz",
"frami.com",
"treutel.info",
"schumm.com",
"lind.com",
"goldner.info",
"becker.net",
"rolfson.com",
"mante.com",
"schamberger.info",
"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org"
],
"model_type": "Contact Group",
"icon": "user-friends"
}
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Alerts
Alerts - Report
requires authentication
Alerts Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/alerts"
);
const params = {
"days": "7",
"team": "1",
"agent": "1",
"page_live": "1",
"per_page_live": "10",
"page_handled": "1",
"per_page_handled": "10",
"sort": "desc",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/alerts';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'days' => '7',
'team' => '1',
'agent' => '1',
'page_live' => '1',
'per_page_live' => '10',
'page_handled' => '1',
'per_page_handled' => '10',
'sort' => 'desc',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/alerts?days=7&team=1&agent=1&page_live=1&per_page_live=10&page_handled=1&per_page_handled=10&sort=desc" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"liveMessages": {
"current_page": 1,
"data": [
{
"internet_message_id": "[email protected]",
"date_time": "Dec 30th 2024 13:04:43",
"subject": "RE: Web Enquiry Form: repurpose efficient e-commerce",
"references": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 154,
"classification": "reply",
"raw_replytime": 154,
"friendly_reply_time": "02m:34s",
"friendly_raw_reply_time": "02m:34s",
"email_domains": [
"dickinson.com",
"timetoreply.com"
],
"email_domains_from": [
"dickinson.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"dickinson.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [],
"thread_id": 30,
"is_manually_excluded_from_sla_breach": false,
"matched_alerts": {
"1": "Test View (2h)"
},
"alerted_recipients": []
}
],
"first_page_url": "https://timetoreply.local/api/reports/alerts?days=7&team=1&agent=1&page_live=1&per_page_live=10&page_handled=1&per_page_handled=10&sort=desc&per_page=2&page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/reports/alerts?days=7&team=1&agent=1&page_live=1&per_page_live=10&page_handled=1&per_page_handled=10&sort=desc&per_page=2&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/alerts?days=7&team=1&agent=1&page_live=1&per_page_live=10&page_handled=1&per_page_handled=10&sort=desc&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/reports/alerts",
"per_page": 10,
"prev_page_url": null,
"to": 1,
"total": 1
},
"handledMessages": {
"current_page": 1,
"data": [],
"first_page_url": "https://timetoreply.local/api/reports/alerts?days=7&team=1&agent=1&page_live=1&per_page_live=10&page_handled=1&per_page_handled=10&sort=desc&per_page=2&page=1",
"from": null,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/reports/alerts?days=7&team=1&agent=1&page_live=1&per_page_live=10&page_handled=1&per_page_handled=10&sort=desc&per_page=2&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/alerts?days=7&team=1&agent=1&page_live=1&per_page_live=10&page_handled=1&per_page_handled=10&sort=desc&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/reports/alerts",
"per_page": 10,
"prev_page_url": null,
"to": null,
"total": 0
},
"mailbox_list": {
"[email protected]": {
"id": 1,
"name": "Robert Teschmacher",
"email_usernames": [
"[email protected]"
],
"type": "agent"
}
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Mailbox Alerts
Alerts - Report
requires authentication
Alerts Report Data for a specific mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/alerts/1"
);
const params = {
"days": "7",
"page": "1",
"per_page": "10",
"sort": "desc",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/alerts/1';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'days' => '7',
'page' => '1',
'per_page' => '10',
'sort' => 'desc',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/alerts/1?days=7&page=1&per_page=10&sort=desc" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"messages": {
"current_page": 1,
"data": [
{
"internet_message_id": "[email protected]",
"date_time": "Dec 30th 2024 13:04:43",
"subject": "RE: Web Enquiry Form: repurpose efficient e-commerce",
"references": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 154,
"classification": "reply",
"raw_replytime": 154,
"friendly_reply_time": "02m:34s",
"friendly_raw_reply_time": "02m:34s",
"email_domains": [
"dickinson.com",
"timetoreply.com"
],
"email_domains_from": [
"dickinson.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"dickinson.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [],
"thread_id": 30,
"is_manually_excluded_from_sla_breach": false,
"matched_alerts": {
"1": "Test View (2h)"
},
"alert_type": "live",
"alerted_recipients": []
}
],
"first_page_url": "https://timetoreply.local/api/reports/alerts/1?days=7&per_page=2&sort=desc&page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/reports/alerts/1?days=7&per_page=2&sort=desc&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/alerts/1?days=7&per_page=2&sort=desc&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/reports/alerts/1",
"per_page": 2,
"prev_page_url": null,
"to": 1,
"total": 1
},
"mailbox_list": {
"[email protected]": {
"id": 1,
"name": "Robert Teschmacher",
"email_usernames": [
"[email protected]"
],
"type": "agent"
}
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Logs
Conversations
Conversations - Report
requires authentication
Conversation (Thread) Logs data The full list of available columns for the "columns" parameter are:
- id
- init_agent_reply_time
- init_agent_action_time
- total_agent_reply_time
- last_received_at_date_time
- thread_type
- thread_status
- raw_init_agent_reply_time
- init_agent_reply_message_id
- init_reply_agent_id
- time_to_close
- raw_time_to_close
- friendly_initial_reply_time
- friendly_raw_initial_reply_time
- friendly_total_reply_time
- microsoft_conversations
- email_usernames
- email_usernames_from
- email_usernames_reply_to
- email_usernames_senders
- email_usernames_to
- email_usernames_received
- email_domains
- date_times
- message_classifications
- message_subjects
- messages
- labels
- has_contact_success
- contact_success_time
- contact_reply_time
- subject
- initial_reply_is_relevant
- initial_reply_is_included_in_stats
- initial_reply_is_outlier
- friendly_time_to_close
- friendly_raw_time_to_close
- is_manually_excluded_from_sla_breach
- customer_has_response
- within_percentile_rank
- messages.internet_message_id
- messages.date_time
- messages.timestamp
- messages.subject
- messages.references
- messages.replytime
- messages.classification
- messages.raw_replytime
- messages.friendly_reply_time
- messages.friendly_raw_reply_time
- messages.email_domains
- messages.email_domains_from
- messages.email_domains_to
- messages.email_domains_reply_to
- messages.email_domains_senders
- messages.email_domains_received
- messages.email_usernames
- messages.email_usernames_from
- messages.email_usernames_to
- messages.email_usernames_cc
- messages.email_usernames_reply_to
- messages.email_usernames_senders
- messages.email_usernames_received
- messages.is_initial_reply
- messages.is_newest_message
- messages.message_type
- messages.labels
- messages.reply_is_relevant
- messages.is_closing_email
- messages.is_included_in_stats
- messages.reply_is_outlier
- messages.agents_read_status
- messages.thread_id
- messages.thread_message_count
- messages.is_manually_excluded_from_sla_breach
- messages.within_percentile_rank
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/logs/conversations"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "0",
"model_com": "1",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "INBOX",
"labels_and_or": "AND",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"waiting_for_response": "customer-has-response,waiting-for-response",
"replies_over": "15",
"message_replies_over": "15",
"message_replies_under": "15",
"no_reply_for": "15",
"per_page": "2",
"sort_by": "last_received_at_date_time",
"direction": "desc",
"page": "1",
"closed_over": "15",
"columns[0]": "id",
"columns[1]": "init_agent_reply_time",
"viewId": "1",
"unfilteredView": "0",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/logs/conversations';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => 'My Company',
'model_type' => 'Internal',
'exclude_cc' => '0',
'model_com' => '1',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'INBOX',
'labels_and_or' => 'AND',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'waiting_for_response' => 'customer-has-response,waiting-for-response',
'replies_over' => '15',
'message_replies_over' => '15',
'message_replies_under' => '15',
'no_reply_for' => '15',
'per_page' => '2',
'sort_by' => 'last_received_at_date_time',
'direction' => 'desc',
'page' => '1',
'closed_over' => '15',
'columns[0]' => 'id',
'columns[1]' => 'init_agent_reply_time',
'viewId' => '1',
'unfilteredView' => '0',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/logs/conversations?from=2020-01-01&to=2020-01-08&model=My+Company&model_type=Internal&exclude_cc=&model_com=1&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=last_received_at_date_time&direction=desc&page=1&closed_over=15&columns[]=id&columns[]=init_agent_reply_time&viewId=1&unfilteredView=" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"threads": {
"current_page": 1,
"data": [
{
"id": 386,
"init_agent_reply_time": 170995
},
{
"id": 361,
"init_agent_reply_time": 6480
}
],
"first_page_url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=1",
"from": 1,
"last_page": 37,
"last_page_url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=37",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=1",
"label": "1",
"active": true
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=2",
"label": "2",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=3",
"label": "3",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=4",
"label": "4",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=5",
"label": "5",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=6",
"label": "6",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=7",
"label": "7",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=8",
"label": "8",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=9",
"label": "9",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=10",
"label": "10",
"active": false
},
{
"url": null,
"label": "...",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=36",
"label": "36",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=37",
"label": "37",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=id&columns%5B1%5D=init_agent_reply_time&viewId=1&unfilteredView=0&page=2",
"path": "https://timetoreply.local/api/logs/conversations",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 73
},
"stats": {
"threads": {
"total": 73,
"internal": 2,
"inbound": 58,
"outbound": 13,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 0,
"have_replies": 66,
"have_replies_from_agents": 59,
"have_no_replies_from_agents": 14,
"completionRatio": {
"ratio": 89.66,
"numerator": 52,
"denominator": 58
},
"handledRate": {
"rate": 0,
"numerator": 0,
"denominator": 73
},
"top_labels": "",
"messages_per_conversations_avg": 1.5,
"messages_sent_per_conversations_avg": 1.5,
"messages_received_per_conversations_avg": 0,
"labels": {
"total": 0,
"list": []
}
},
"messages": {
"count": 237,
"initial": 0,
"replies": 124,
"forward": 0,
"follow_up": 0,
"received": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 111,
"initial": 0,
"replies": 68,
"forward": 0,
"follow_up": 0,
"initial_replies": 52,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 68
},
"initialTTR": {
"friendly": "2h:6m",
"raw": 7577,
"friendly_no_business": "2h:39m",
"raw_no_business": 9564,
"deviation_friendly": "12m:40s",
"deviation_raw": 760,
"deviation_friendly_no_business": "12m:40s",
"deviation_raw_no_business": 760,
"median_friendly": "22m:51s",
"median_raw": 1371,
"median_friendly_no_business": "22m:51s",
"median_raw_no_business": 1371,
"consistency_score": "44.56%",
"consistency_score_no_business": "44.56%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 52
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A"
},
"dailyStats": [],
"type": "stats"
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Conversations - Find by subject or email
requires authentication
Find Conversation from a subject line or email address
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/logs/conversations/get-by-subject-or-email"
);
const params = {
"search": "Support Query",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/logs/conversations/get-by-subject-or-email';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'search' => 'Support Query',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/logs/conversations/get-by-subject-or-email?search=Support+Query" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
[]
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Conversations - Find
requires authentication
Entire Conversation from a single Message ID
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/logs/conversations/get-by-internet-message-id"
);
const params = {
"internet_message_id": "[email protected]",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/logs/conversations/get-by-internet-message-id';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'internet_message_id' => '[email protected]',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/logs/conversations/get-by-internet-message-id?internet_message_id=1601678270iYOoAwCjDD%40TnlYu0KwPhwXxhcTAeHFJMHlI.DrfT" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 478,
"init_agent_reply_time": 1800,
"init_agent_action_time": 1800,
"total_agent_reply_time": 1800,
"last_received_at_date_time": "Dec 27th 2024 14:10:33",
"thread_type": "outbound",
"thread_status": "await-agent",
"raw_init_agent_reply_time": 1800,
"init_agent_reply_message_id": "[email protected]",
"init_reply_agent_id": null,
"time_to_close": null,
"raw_time_to_close": null,
"friendly_initial_reply_time": "30m:00s",
"friendly_raw_initial_reply_time": "30m:00s",
"friendly_total_reply_time": "30m:00s",
"microsoft_conversations": [
"aSWN4MV0NEtOJ6l0co"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]",
"[email protected]"
],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]",
"[email protected]"
],
"email_usernames_to": [
"[email protected]",
"[email protected]"
],
"email_usernames_received": [
"[email protected]",
"[email protected]"
],
"email_domains": [
"kshlerin.com",
"timetoreply.com"
],
"date_times": [
"2024-12-27 14:10:33",
"2024-12-27 13:40:33"
],
"message_classifications": [
"reply",
"first"
],
"message_subjects": [
"RE: Web Enquiry Form: implement sexy solutions"
],
"messages": [
{
"internet_message_id": "[email protected]",
"date_time": "Dec 27th 2024 14:10:33",
"timestamp": 1735308633,
"subject": "RE: Web Enquiry Form: implement sexy solutions",
"references": [
"[email protected]",
"[email protected]"
],
"replytime": 1800,
"classification": "reply",
"raw_replytime": 1800,
"friendly_reply_time": "30m:00s",
"friendly_raw_reply_time": "30m:00s",
"email_domains": [
"kshlerin.com",
"timetoreply.com"
],
"email_domains_from": [
"kshlerin.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"kshlerin.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": true,
"is_newest_message": true,
"message_type": "inbound",
"labels": [],
"reply_is_relevant": false,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_outlier": false,
"agents_read_status": {
"[email protected]": true
},
"is_manually_excluded_from_sla_breach": false
},
{
"internet_message_id": "[email protected]",
"date_time": "Dec 27th 2024 13:40:33",
"timestamp": 1735306833,
"subject": "RE: Web Enquiry Form: implement sexy solutions",
"references": [
"[email protected]"
],
"replytime": null,
"classification": "first",
"raw_replytime": null,
"friendly_reply_time": "N/A",
"friendly_raw_reply_time": "N/A",
"email_domains": [
"timetoreply.com",
"kshlerin.com"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"kshlerin.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"timetoreply.com"
],
"email_domains_received": [
"kshlerin.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": false,
"message_type": "outbound",
"labels": [
"UNREAD"
],
"reply_is_relevant": true,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_outlier": false,
"is_manually_excluded_from_sla_breach": false
}
],
"labels": [
"UNREAD"
],
"has_contact_success": false,
"contact_success_time": null,
"contact_reply_time": null,
"subject": "RE: Web Enquiry Form: implement sexy solutions",
"initial_reply_is_relevant": false,
"initial_reply_is_included_in_stats": true,
"initial_reply_is_outlier": false,
"friendly_time_to_close": "N/A",
"friendly_raw_time_to_close": "N/A",
"is_manually_excluded_from_sla_breach": false,
"customer_has_response": false
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Conversations - Close
requires authentication
Endpoint For marking Conversations as closed.
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/logs/conversations/mark-closed"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"ids": [
8,
6,
7,
5,
3,
0,
9
]
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/logs/conversations/mark-closed';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'ids' => [
8,
6,
7,
5,
3,
0,
9,
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/logs/conversations/mark-closed" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"ids\": [
8,
6,
7,
5,
3,
0,
9
]
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"ids": [
3,
5,
6,
7,
8
]
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Conversations - Exclude from SLA Breach
requires authentication
Endpoint for manually excluding conversations (first reply times) from SLA Breach.
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/logs/conversations/exclude-from-sla-breach"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"ids": [
8,
6,
7,
5,
3,
0,
9
]
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/logs/conversations/exclude-from-sla-breach';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'ids' => [
8,
6,
7,
5,
3,
0,
9,
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/logs/conversations/exclude-from-sla-breach" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"ids\": [
8,
6,
7,
5,
3,
0,
9
]
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"ids": {
"0": 8,
"2": 7,
"3": 5,
"5": 0,
"6": 9
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Conversations - Remove exclude from SLA Breach
requires authentication
Endpoint for removing the SLA breach exclusions for conversations (first reply times).
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/logs/conversations/remove-exclude-from-sla-breach"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"ids": [
8,
6,
7,
5,
3,
0,
9
]
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/logs/conversations/remove-exclude-from-sla-breach';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'ids' => [
8,
6,
7,
5,
3,
0,
9,
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/logs/conversations/remove-exclude-from-sla-breach" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"ids\": [
8,
6,
7,
5,
3,
0,
9
]
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"ids": [
3,
6
]
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Messages
Messages - Report
requires authentication
Message Logs data The full list of available columns for the "columns" parameter are:
- internet_message_id
- date_time
- timestamp
- subject
- references
- replytime
- classification
- raw_replytime
- friendly_reply_time
- friendly_raw_reply_time
- email_domains
- email_domains_from
- email_domains_to
- email_domains_reply_to
- email_domains_senders
- email_domains_received
- email_usernames
- email_usernames_from
- email_usernames_to
- email_usernames_cc
- email_usernames_reply_to
- email_usernames_senders
- email_usernames_received
- is_initial_reply
- is_newest_message
- message_type
- labels
- reply_is_relevant
- is_closing_email
- is_included_in_stats
- reply_is_outlier
- agents_read_status
- thread_id
- thread_message_count
- is_manually_excluded_from_sla_breach
- within_percentile_rank
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/logs/messages"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "0",
"model_com": "1",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "INBOX",
"labels_and_or": "AND",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"waiting_for_response": "customer-has-response,waiting-for-response",
"replies_over": "15",
"message_replies_over": "15",
"message_replies_under": "15",
"no_reply_for": "15",
"per_page": "2",
"sort_by": "date_time",
"direction": "desc",
"page": "1",
"closed_over": "15",
"columns[0]": "date_time",
"columns[1]": "subject",
"viewId": "1",
"unfilteredView": "0",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/logs/messages';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => 'My Company',
'model_type' => 'Internal',
'exclude_cc' => '0',
'model_com' => '1',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'INBOX',
'labels_and_or' => 'AND',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'waiting_for_response' => 'customer-has-response,waiting-for-response',
'replies_over' => '15',
'message_replies_over' => '15',
'message_replies_under' => '15',
'no_reply_for' => '15',
'per_page' => '2',
'sort_by' => 'date_time',
'direction' => 'desc',
'page' => '1',
'closed_over' => '15',
'columns[0]' => 'date_time',
'columns[1]' => 'subject',
'viewId' => '1',
'unfilteredView' => '0',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/logs/messages?from=2020-01-01&to=2020-01-08&model=My+Company&model_type=Internal&exclude_cc=&model_com=1&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=date_time&direction=desc&page=1&closed_over=15&columns[]=date_time&columns[]=subject&viewId=1&unfilteredView=" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"messages": {
"current_page": 1,
"data": [
{
"date_time": "Jan 2nd 2025 15:53:35",
"subject": "RE: leverage interactive experiences"
},
{
"date_time": "Jan 2nd 2025 15:47:46",
"subject": "FW: Web Enquiry Form: exploit integrated channels"
}
],
"first_page_url": "https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=1",
"from": 1,
"last_page": 119,
"last_page_url": "https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=119",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=1",
"label": "1",
"active": true
},
{
"url": "https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=2",
"label": "2",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=3",
"label": "3",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=4",
"label": "4",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=5",
"label": "5",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=6",
"label": "6",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=7",
"label": "7",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=8",
"label": "8",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=9",
"label": "9",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=10",
"label": "10",
"active": false
},
{
"url": null,
"label": "...",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=118",
"label": "118",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=119",
"label": "119",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https://timetoreply.local/api/logs/messages?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&columns%5B0%5D=date_time&columns%5B1%5D=subject&viewId=1&unfilteredView=0&page=2",
"path": "https://timetoreply.local/api/logs/messages",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 237
},
"stats": {
"threads": {
"total": 0,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 0,
"have_replies": 0,
"have_replies_from_agents": 0,
"have_no_replies_from_agents": 0,
"completionRatio": {
"ratio": 0,
"numerator": 52,
"denominator": 0
},
"handledRate": {
"rate": 0,
"numerator": 0,
"denominator": 0
},
"top_labels": "",
"messages_per_conversations_avg": "N/A",
"messages_sent_per_conversations_avg": "N/A",
"messages_received_per_conversations_avg": "N/A",
"labels": {
"total": 0,
"list": []
}
},
"messages": {
"count": 237,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 127,
"initial": 54,
"replies": 57,
"forward": 0,
"follow_up": 16,
"initial_replies": 14,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 111,
"initial": 13,
"replies": 68,
"forward": 30,
"follow_up": 0,
"initial_replies": 52,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "1h:42m",
"raw": 6141,
"friendly_no_business": "4h:37m",
"raw_no_business": 16664,
"deviation_friendly": "11m:25s",
"deviation_raw": 685,
"deviation_friendly_no_business": "9m:37s",
"deviation_raw_no_business": 577,
"median_friendly": "19m:31s",
"median_raw": 1171,
"median_friendly_no_business": "20m:4s",
"median_raw_no_business": 1204,
"consistency_score": "41.54%",
"consistency_score_no_business": "52.08%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 68
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A"
},
"dailyStats": [],
"type": "stats"
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Messages - Exclude from SLA Breach
requires authentication
Endpoint for manually excluding messages (reply times) from SLA Breach.
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/logs/messages/exclude-from-sla-breach"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"ids": [
"[email protected]",
"[email protected]"
]
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/logs/messages/exclude-from-sla-breach';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'ids' => [
'[email protected]',
'[email protected]',
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/logs/messages/exclude-from-sla-breach" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"ids\": [
\"[email protected]\",
\"[email protected]\"
]
}"
Example response (200):
{
"ids": [
"[email protected]",
"[email protected]"
]
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Messages - Remove exclude from SLA Breach
requires authentication
Endpoint for removing the SLA breach exclusions for messages (reply times).
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/logs/messages/remove-exclude-from-sla-breach"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"ids": [
"[email protected]",
"[email protected]"
]
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/logs/messages/remove-exclude-from-sla-breach';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'ids' => [
'[email protected]',
'[email protected]',
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/logs/messages/remove-exclude-from-sla-breach" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"ids\": [
\"[email protected]\",
\"[email protected]\"
]
}"
Example response (200):
{
"ids": [
"[email protected]",
"[email protected]"
]
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Stats
Stats - Breakdown
requires authentication
Get the conversations or emails that make up a given statistic.
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/logs/stat-breakdown"
);
const params = {
"stat": "threads.total",
"from": "2020-01-01",
"to": "2020-01-08",
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "0",
"model_com": "1",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "INBOX",
"labels_and_or": "AND",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"waiting_for_response": "customer-has-response,waiting-for-response",
"replies_over": "15",
"message_replies_over": "15",
"message_replies_under": "15",
"no_reply_for": "15",
"per_page": "2",
"sort_by": "last_received_at_date_time",
"direction": "desc",
"page": "1",
"closed_over": "15",
"viewId": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/logs/stat-breakdown';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'stat' => 'threads.total',
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => 'My Company',
'model_type' => 'Internal',
'exclude_cc' => '0',
'model_com' => '1',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'INBOX',
'labels_and_or' => 'AND',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'waiting_for_response' => 'customer-has-response,waiting-for-response',
'replies_over' => '15',
'message_replies_over' => '15',
'message_replies_under' => '15',
'no_reply_for' => '15',
'per_page' => '2',
'sort_by' => 'last_received_at_date_time',
'direction' => 'desc',
'page' => '1',
'closed_over' => '15',
'viewId' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/logs/stat-breakdown?stat=threads.total&from=2020-01-01&to=2020-01-08&model=My+Company&model_type=Internal&exclude_cc=&model_com=1&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=last_received_at_date_time&direction=desc&page=1&closed_over=15&viewId=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"data": {
"current_page": 1,
"data": [
{
"id": 386,
"init_agent_reply_time": 170995,
"init_agent_action_time": 170995,
"total_agent_reply_time": 180915,
"last_received_at_date_time": "Jan 2nd 2025 16:07:55",
"thread_type": "outbound",
"thread_status": "closed",
"raw_init_agent_reply_time": 170995,
"init_agent_reply_message_id": "[email protected]",
"init_reply_agent_id": null,
"time_to_close": 65715,
"raw_time_to_close": 180915,
"friendly_initial_reply_time": "47h:29m:55s",
"friendly_raw_initial_reply_time": "47h:29m:55s",
"friendly_total_reply_time": "50h:15m:15s",
"microsoft_conversations": [
"bqn4KKZhUeQ1OfuP8l"
],
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_to": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_received": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_domains": [
"reichert.com",
"beier.com",
"timetoreply.com",
"mcglynn.com",
"bechtelar.com",
"sauer.com"
],
"date_times": [
"2025-01-02 16:07:55",
"2025-01-02 13:22:35",
"2024-12-31 13:52:40"
],
"message_classifications": [
"reply",
"reply-all",
"first"
],
"message_subjects": [
"RE: utilize leading-edge channels",
"utilize leading-edge channels"
],
"messages": [
{
"internet_message_id": "[email protected]",
"date_time": "Jan 2nd 2025 16:07:55",
"timestamp": 1735834075,
"subject": "RE: utilize leading-edge channels (Excluded from statistics due to applied filters)",
"references": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 9920,
"classification": "reply",
"raw_replytime": 9920,
"friendly_reply_time": "02h:45m:20s",
"friendly_raw_reply_time": "02h:45m:20s",
"email_domains": [
"reichert.com",
"beier.com"
],
"email_domains_from": [
"reichert.com"
],
"email_domains_to": [
"beier.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"reichert.com"
],
"email_domains_received": [
"beier.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "other",
"labels": [
"CATEGORY_SOCIAL",
"CATEGORY_PERSONAL",
"UNREAD",
"CATEGORY_PROMOTIONS"
],
"reply_is_relevant": false,
"is_closing_email": false,
"is_included_in_stats": false,
"reply_is_outlier": false,
"is_manually_excluded_from_sla_breach": false
},
{
"internet_message_id": "[email protected]",
"date_time": "Jan 2nd 2025 13:22:35",
"timestamp": 1735824155,
"subject": "RE: utilize leading-edge channels",
"references": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 170995,
"classification": "reply-all",
"raw_replytime": 170995,
"friendly_reply_time": "47h:29m:55s",
"friendly_raw_reply_time": "47h:29m:55s",
"email_domains": [
"beier.com",
"timetoreply.com",
"mcglynn.com",
"bechtelar.com",
"reichert.com",
"sauer.com"
],
"email_domains_from": [
"beier.com"
],
"email_domains_to": [
"timetoreply.com",
"mcglynn.com",
"bechtelar.com",
"reichert.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"beier.com"
],
"email_domains_received": [
"timetoreply.com",
"mcglynn.com",
"bechtelar.com",
"reichert.com",
"sauer.com"
],
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_cc": [
"[email protected]"
],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"is_initial_reply": true,
"is_newest_message": false,
"message_type": "inbound",
"labels": [
"UNREAD"
],
"reply_is_relevant": false,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_outlier": false,
"agents_read_status": {
"[email protected]": false
},
"is_manually_excluded_from_sla_breach": false
},
{
"internet_message_id": "[email protected]",
"date_time": "Dec 31st 2024 13:52:40",
"timestamp": 1735653160,
"subject": "utilize leading-edge channels",
"references": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": null,
"classification": "first",
"raw_replytime": null,
"friendly_reply_time": "N/A",
"friendly_raw_reply_time": "N/A",
"email_domains": [
"timetoreply.com",
"mcglynn.com",
"bechtelar.com",
"reichert.com",
"beier.com",
"sauer.com"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"mcglynn.com",
"bechtelar.com",
"reichert.com",
"beier.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"timetoreply.com"
],
"email_domains_received": [
"mcglynn.com",
"bechtelar.com",
"reichert.com",
"beier.com",
"sauer.com"
],
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_cc": [
"[email protected]"
],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": false,
"message_type": "outbound",
"labels": [],
"reply_is_relevant": true,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_outlier": false,
"is_manually_excluded_from_sla_breach": false
}
],
"labels": [
"CATEGORY_SOCIAL",
"CATEGORY_PERSONAL",
"UNREAD",
"CATEGORY_PROMOTIONS"
],
"has_contact_success": false,
"contact_success_time": null,
"contact_reply_time": null,
"subject": "utilize leading-edge channels",
"initial_reply_is_relevant": false,
"initial_reply_is_included_in_stats": true,
"initial_reply_is_outlier": true,
"friendly_time_to_close": "18h:15m",
"friendly_raw_time_to_close": "50h:15m",
"is_manually_excluded_from_sla_breach": false,
"customer_has_response": false
},
{
"id": 361,
"init_agent_reply_time": 6480,
"init_agent_action_time": 6480,
"total_agent_reply_time": 13285,
"last_received_at_date_time": "Jan 2nd 2025 15:59:00",
"thread_type": "inbound",
"thread_status": "closed",
"raw_init_agent_reply_time": 6480,
"init_agent_reply_message_id": "[email protected]",
"init_reply_agent_id": null,
"time_to_close": 6805,
"raw_time_to_close": 6805,
"friendly_initial_reply_time": "01h:48m:00s",
"friendly_raw_initial_reply_time": "01h:48m:00s",
"friendly_total_reply_time": "03h:41m:25s",
"microsoft_conversations": [
"j3FBKE0Iwad45TnX5j",
"UNwC50xwQzkyCcL0jV"
],
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_reply_to": [
"[email protected]"
],
"email_usernames_senders": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_to": [
"[email protected]",
"[email protected]"
],
"email_usernames_received": [
"[email protected]",
"[email protected]"
],
"email_domains": [
"wilkinson.biz",
"hotmail.com",
"eichmann.info"
],
"date_times": [
"2025-01-02 15:59:00",
"2025-01-02 15:56:40",
"2025-01-02 15:53:35",
"2025-01-02 14:05:35"
],
"message_classifications": [
"forward",
"reply",
"first"
],
"message_subjects": [
"RE: leverage interactive experiences",
"FW: leverage interactive experiences",
"leverage interactive experiences"
],
"messages": [
{
"internet_message_id": "[email protected]",
"date_time": "Jan 2nd 2025 15:59:00",
"timestamp": 1735833540,
"subject": "RE: leverage interactive experiences (Excluded from statistics due to applied filters)",
"references": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 140,
"classification": "forward",
"raw_replytime": 140,
"friendly_reply_time": "02m:20s",
"friendly_raw_reply_time": "02m:20s",
"email_domains": [
"wilkinson.biz"
],
"email_domains_from": [
"wilkinson.biz"
],
"email_domains_to": [
"wilkinson.biz"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"wilkinson.biz"
],
"email_domains_received": [
"wilkinson.biz"
],
"email_usernames": [
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "other",
"labels": [
"CATEGORY_SOCIAL",
"CATEGORY_PROMOTIONS"
],
"reply_is_relevant": false,
"is_closing_email": false,
"is_included_in_stats": false,
"reply_is_outlier": false,
"is_manually_excluded_from_sla_breach": false
},
{
"internet_message_id": "[email protected]",
"date_time": "Jan 2nd 2025 15:56:40",
"timestamp": 1735833400,
"subject": "FW: leverage interactive experiences (Excluded from statistics due to applied filters)",
"references": [
"[email protected]",
"[email protected]"
],
"replytime": 6665,
"classification": "forward",
"raw_replytime": 6665,
"friendly_reply_time": "01h:51m:05s",
"friendly_raw_reply_time": "01h:51m:05s",
"email_domains": [
"wilkinson.biz"
],
"email_domains_from": [
"wilkinson.biz"
],
"email_domains_to": [
"wilkinson.biz"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"wilkinson.biz"
],
"email_domains_received": [
"wilkinson.biz"
],
"email_usernames": [
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": false,
"message_type": "other",
"labels": [
"UNREAD"
],
"reply_is_relevant": false,
"is_closing_email": false,
"is_included_in_stats": false,
"reply_is_outlier": false,
"is_manually_excluded_from_sla_breach": false
},
{
"internet_message_id": "[email protected]",
"date_time": "Jan 2nd 2025 15:53:35",
"timestamp": 1735833215,
"subject": "RE: leverage interactive experiences",
"references": [
"[email protected]"
],
"replytime": 6480,
"classification": "reply",
"raw_replytime": 6480,
"friendly_reply_time": "01h:48m:00s",
"friendly_raw_reply_time": "01h:48m:00s",
"email_domains": [
"hotmail.com",
"wilkinson.biz"
],
"email_domains_from": [
"hotmail.com"
],
"email_domains_to": [
"wilkinson.biz"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"hotmail.com"
],
"email_domains_received": [
"wilkinson.biz"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": true,
"is_newest_message": false,
"message_type": "other",
"labels": [
"INBOX",
"CATEGORY_UPDATES",
"STARRED"
],
"reply_is_relevant": true,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_outlier": false,
"is_manually_excluded_from_sla_breach": false
},
{
"internet_message_id": "[email protected]",
"date_time": "Jan 2nd 2025 14:05:35",
"timestamp": 1735826735,
"subject": "leverage interactive experiences",
"references": null,
"replytime": null,
"classification": "first",
"raw_replytime": null,
"friendly_reply_time": "N/A",
"friendly_raw_reply_time": "N/A",
"email_domains": [
"eichmann.info",
"hotmail.com",
"wilkinson.biz"
],
"email_domains_from": [
"eichmann.info"
],
"email_domains_to": [
"hotmail.com"
],
"email_domains_reply_to": [
"wilkinson.biz"
],
"email_domains_senders": [
"eichmann.info",
"wilkinson.biz"
],
"email_domains_received": [
"hotmail.com"
],
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [
"[email protected]"
],
"email_usernames_senders": [
"[email protected]",
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": false,
"message_type": "other",
"labels": [],
"reply_is_relevant": false,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_outlier": false,
"agents_read_status": {
"[email protected]": true
},
"is_manually_excluded_from_sla_breach": false
}
],
"labels": [
"CATEGORY_SOCIAL",
"CATEGORY_PROMOTIONS",
"UNREAD",
"INBOX",
"CATEGORY_UPDATES",
"STARRED"
],
"has_contact_success": true,
"contact_success_time": 13285,
"contact_reply_time": null,
"subject": "leverage interactive experiences",
"initial_reply_is_relevant": true,
"initial_reply_is_included_in_stats": true,
"initial_reply_is_outlier": false,
"friendly_time_to_close": "1h:53m",
"friendly_raw_time_to_close": "1h:53m",
"is_manually_excluded_from_sla_breach": false,
"customer_has_response": false
}
],
"first_page_url": "https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1",
"from": 1,
"last_page": 37,
"last_page_url": "https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=37",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=1",
"label": "1",
"active": true
},
{
"url": "https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=2",
"label": "2",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=3",
"label": "3",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=4",
"label": "4",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=5",
"label": "5",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=6",
"label": "6",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=7",
"label": "7",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=8",
"label": "8",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=9",
"label": "9",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=10",
"label": "10",
"active": false
},
{
"url": null,
"label": "...",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=36",
"label": "36",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=37",
"label": "37",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https://timetoreply.local/api/logs/stat-breakdown?stat=threads.total&model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&per_page=2&direction=desc&closed_over=15&viewId=1&page=2",
"path": "https://timetoreply.local/api/logs/stat-breakdown",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 73
},
"type": "threads",
"show_column": null,
"friendly_name": "Total Conversations",
"explainer": "All conversations."
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Entities
All
Entities - Search
requires authentication
Searches your company entities
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/search"
);
const params = {
"per_page": "2",
"page": "1",
"search": "Top Revenue",
"type": "all",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/search';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'per_page' => '2',
'page' => '1',
'search' => 'Top Revenue',
'type' => 'all',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/search?per_page=2&page=1&search=Top+Revenue&type=all" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"id": 1,
"name": "Top Revenue Customers",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"customer_domains": [
"steuber.com",
"tillman.net",
"wiza.info",
"gislason.com",
"sawayn.com",
"kuhic.com",
"littel.net",
"rau.net",
"lehner.com",
"connelly.org",
"emard.com",
"stoltenberg.org",
"leffler.com",
"romaguera.com",
"gibson.com",
"kuphal.info",
"gmail.com",
"kovacek.com",
"deckow.biz",
"braun.biz",
"hammes.com",
"beer.org",
"lebsack.com",
"yahoo.com",
"green.com",
"kirlin.info",
"konopelski.info",
"oconner.com",
"ferry.com",
"kutch.com",
"quigley.com",
"walker.biz",
"hotmail.com",
"conn.com",
"oreilly.com",
"bechtelar.com",
"kozey.com",
"okuneva.com",
"strosin.org",
"denesik.com",
"goyette.com",
"padberg.com",
"pollich.com",
"miller.com",
"haag.com",
"schuster.com",
"von.com",
"williamson.com",
"grady.com",
"beier.org",
"volkman.net",
"rempel.com",
"lesch.biz",
"bernier.com",
"kessler.info",
"leannon.com",
"okon.com",
"murray.com",
"ebert.com",
"kovacek.net",
"reynolds.org",
"mcglynn.com",
"hickle.com",
"ortiz.biz",
"kshlerin.com",
"beer.com",
"lang.info",
"quitzon.biz",
"dooley.com",
"herzog.net",
"yost.info",
"oberbrunner.com",
"blick.org",
"lesch.com",
"wisozk.com",
"koss.com",
"schneider.com",
"goodwin.info",
"boyer.info",
"sipes.com",
"murphy.com",
"jacobs.biz",
"wiegand.biz",
"monahan.com",
"rath.net",
"abshire.com",
"dickens.com",
"dietrich.biz",
"hoeger.com",
"dietrich.com",
"fahey.com",
"gerlach.org",
"rodriguez.info",
"johns.com",
"kertzmann.com",
"cassin.org",
"mosciski.net",
"kuhn.info",
"quitzon.net",
"gusikowski.org",
"pfannerstill.net",
"jaskolski.com",
"dicki.com",
"walter.org",
"beahan.com",
"bernhard.com",
"quigley.org",
"moen.com",
"wilkinson.biz",
"hoppe.org",
"rogahn.net",
"sauer.com",
"stamm.com",
"schulist.info",
"watsica.com",
"schaefer.biz",
"senger.info",
"considine.com",
"kunze.com",
"bauch.com",
"stiedemann.org",
"weissnat.info",
"purdy.biz",
"ruecker.biz",
"jakubowski.net",
"stroman.com",
"ledner.com",
"ankunding.com",
"cormier.org",
"kilback.org",
"doyle.org",
"cremin.com",
"beier.com",
"pagac.com",
"weimann.net",
"veum.com",
"mann.info",
"huels.com",
"ward.com",
"marks.org",
"boyle.com",
"senger.biz",
"pacocha.info",
"lemke.com",
"gleichner.biz",
"wunsch.com",
"huel.org",
"mann.com",
"toy.net",
"spinka.com",
"rath.biz",
"nolan.com",
"hansen.com",
"lakin.info",
"moore.biz",
"volkman.com",
"wolff.com",
"grady.org",
"rosenbaum.com",
"wisoky.com",
"christiansen.net",
"mohr.net",
"rempel.biz",
"johnston.com",
"gutmann.net",
"glover.com",
"conn.org",
"schroeder.info",
"nitzsche.com",
"schultz.com",
"stanton.biz",
"connelly.info",
"blanda.com",
"okeefe.com",
"schmitt.biz",
"schumm.biz",
"frami.com",
"treutel.info",
"schumm.com",
"lind.com",
"goldner.info",
"becker.net",
"rolfson.com",
"mante.com",
"schamberger.info",
"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org"
],
"model_type": "Contact Group",
"icon": "user-friends"
},
{
"id": 1,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
}
],
"first_page_url": "https://timetoreply.local/api/entities/search?per_page=2&search=Top%20Revenue&type=all&page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/entities/search?per_page=2&search=Top%20Revenue&type=all&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/search?per_page=2&search=Top%20Revenue&type=all&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/entities/search",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 2
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Mailboxes
Mailboxes - List
requires authentication
List all mailboxes
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents"
);
const params = {
"sort_by": "name",
"direction": "asc",
"per_page": "2",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/agents';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'sort_by' => 'name',
'direction' => 'asc',
'per_page' => '2',
'page' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/agents?sort_by=name&direction=asc&per_page=2&page=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"id": 1,
"company_id": 1,
"company_name": "timetoreply",
"name": "Robert Teschmacher",
"email": "[email protected]",
"is_bulk_linked": false,
"main_type": "Google",
"active": true,
"created_at": "2024-12-26 17:13:19",
"email_usernames": [
"[email protected]"
],
"newest_message_date": "2025-01-02 12:57:23",
"ingestion_started_date": "2024-12-31 20:15:27",
"ingestion_completed_date": "2024-09-04 13:25:53",
"ingestion_duration": "In Progress",
"ingestion_duration_seconds": null,
"user_permissions": [
7
],
"search_string": "Robert Teschmacher [email protected]",
"leave_days": [],
"work_days": [],
"business_hours": [],
"timezone": "Europe/London",
"is_user": true,
"last_used_addon": "2023-07-17 14:49:37",
"ttr_extension_installed": false
},
{
"id": 2,
"company_id": 1,
"company_name": "timetoreply",
"name": "An Inactive Agent",
"email": "[email protected]",
"is_bulk_linked": false,
"main_type": "Google",
"active": true,
"created_at": "2024-10-31 00:08:59",
"email_usernames": [
"[email protected]"
],
"newest_message_date": "2024-12-27 16:57:43",
"ingestion_started_date": "2024-09-09 23:13:50",
"ingestion_completed_date": "2024-04-21 08:18:48",
"ingestion_duration": "In Progress",
"ingestion_duration_seconds": null,
"user_permissions": [],
"search_string": "An Inactive Agent [email protected]",
"leave_days": [],
"work_days": [],
"business_hours": [],
"timezone": "Europe/London",
"is_user": true,
"last_used_addon": null,
"ttr_extension_installed": false
}
],
"first_page_url": "https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=1",
"from": 1,
"last_page": 5,
"last_page_url": "https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=5",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": "https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=2",
"label": "2",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=3",
"label": "3",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=4",
"label": "4",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=5",
"label": "5",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https://timetoreply.local/api/entities/agents?direction=asc&per_page=2&page=2",
"path": "https://timetoreply.local/api/entities/agents",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 10
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Mailboxes - Invite list
requires authentication
List existing mailbox invitations
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/invites"
);
const params = {
"sort_by": "name",
"direction": "desc",
"page": "1",
"per_page": "15",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/agents/invites';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'sort_by' => 'name',
'direction' => 'desc',
'page' => '1',
'per_page' => '15',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/agents/invites?sort_by=name&direction=desc&page=1&per_page=15" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"id": 1,
"company_id": 1,
"type_id": 1,
"name": "Kimberly Littel",
"created_at": "2024-10-31 14:13:57",
"updated_at": "2024-08-05 04:46:19",
"send_user_invitation": false,
"attach_to_group_mailbox_id": null,
"attach_to_team_mailbox_id": null,
"invited_by": null,
"calendar": false,
"email_usernames": [
{
"id": 19,
"username": "k.littel_2OGuX",
"domain_id": 8,
"email_address": "[email protected]",
"pivot": {
"email_usernameable_type": "invite",
"email_usernameable_id": 1,
"email_username_id": 19,
"label": "none"
}
}
],
"type": {
"id": 1,
"name": "Google",
"logo_url": "https://portal.timetoreply.com/img/logos/small/google-logo.svg"
}
}
],
"first_page_url": "https://timetoreply.local/api/entities/agents/invites?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/entities/agents/invites?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/agents/invites?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/entities/agents/invites",
"per_page": 2,
"prev_page_url": null,
"to": 1,
"total": 1
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Mailboxes - Invite
requires authentication
Create a mailbox invitation
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/invite"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"name": "Peter Rabbit",
"type": 1,
"email": "[email protected]",
"message": "Hey Pete, please accept this invite.",
"sendUserInvitation": false
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/agents/invite';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'name' => 'Peter Rabbit',
'type' => 1,
'email' => '[email protected]',
'message' => 'Hey Pete, please accept this invite.',
'sendUserInvitation' => false,
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/entities/agents/invite" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"name\": \"Peter Rabbit\",
\"type\": 1,
\"email\": \"[email protected]\",
\"message\": \"Hey Pete, please accept this invite.\",
\"sendUserInvitation\": false
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"success": true,
"authURL": "https://portal.timetoreply.com/authenticate/2?expires=1736010905&signature=cc2b7b5784121bd9be959fa700c135370e2dc5c181cb69208856260c68dd62e3",
"id": 2
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Mailboxes - O365 - List
requires authentication
Load potential O365 Mailboxes
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/microsoft/load-bulk-agents"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/agents/microsoft/load-bulk-agents';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/agents/microsoft/load-bulk-agents" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
{
"users": {
"name": "Peter Rabbit",
"id": "12345abcd",
"mail": "[email protected]",
"userPrincipalName": "[email protected]"
},
"nextPageToken": "abc123"
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Mailboxes - O365 - Search
requires authentication
Search potential O365 Mailboxes
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/microsoft/search-bulk-agents"
);
const params = {
"search": "peter",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/agents/microsoft/search-bulk-agents';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'search' => 'peter',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/agents/microsoft/search-bulk-agents?search=peter" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
{
"name": "Peter Rabbit",
"id": "12345abcd",
"mail": "[email protected]",
"userPrincipalName": "[email protected]"
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Mailboxes - O365 - Bulk Add
requires authentication
Store a list of O365 Mailboxes
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/microsoft/select-bulk"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"users": [
{
"email": "[email protected]",
"name": "Peter Rabbit",
"userPrincipalName": "[email protected]"
}
]
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/agents/microsoft/select-bulk';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'users' => [
[
'email' => '[email protected]',
'name' => 'Peter Rabbit',
'userPrincipalName' => '[email protected]',
],
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/entities/agents/microsoft/select-bulk" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"users\": [
{
\"email\": \"[email protected]\",
\"name\": \"Peter Rabbit\",
\"userPrincipalName\": \"[email protected]\"
}
]
}"
Example response (200):
{
"success": [
"email1",
"email2"
],
"fail": []
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Mailboxes - Gmail - List
requires authentication
Load potential Gmail mailboxes
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/gmail/load-bulk-agents"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/agents/gmail/load-bulk-agents';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/agents/gmail/load-bulk-agents" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
{
"users": [
{
"name": "Peter Rabbit",
"email": "[email protected]",
"id": "12345abcd",
"userPrincipalName": "[email protected]"
}
],
"nextPageToken": "next_page_token_string"
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Mailboxes - Gmail - Bulk Add
requires authentication
Add multiple mailboxes at once
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/gmail/select-bulk"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"users": [
{
"email": "[email protected]",
"name": "Peter Rabbit"
}
]
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/agents/gmail/select-bulk';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'users' => [
[
'email' => '[email protected]',
'name' => 'Peter Rabbit',
],
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/entities/agents/gmail/select-bulk" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"users\": [
{
\"email\": \"[email protected]\",
\"name\": \"Peter Rabbit\"
}
]
}"
Example response (200):
{
"success": [
"[email protected]"
],
"fail": []
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Mailboxes - EWS - Update
requires authentication
Update EWS Mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/1/ews"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"host": "outlook.office365.com\/EWS\/Exchange.asmx",
"version": "Exchange2013",
"username": "[email protected]",
"password": "secret"
};
fetch(url, {
method: "PATCH",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/agents/1/ews';
$response = $client->patch(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'host' => 'outlook.office365.com/EWS/Exchange.asmx',
'version' => 'Exchange2013',
'username' => '[email protected]',
'password' => 'secret',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request PATCH \
"https://portal.timetoreply.com/api/entities/agents/1/ews" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"host\": \"outlook.office365.com\\/EWS\\/Exchange.asmx\",
\"version\": \"Exchange2013\",
\"username\": \"[email protected]\",
\"password\": \"secret\"
}"
Example response (200):
{
"status": "Agent EWS credentials updated successfully."
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Mailboxes - Delete
requires authentication
Delete a mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "DELETE",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/agents/1';
$response = $client->delete(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request DELETE \
"https://portal.timetoreply.com/api/entities/agents/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
{
"status": "Agent deletion complete."
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Mailboxes - Delete Multiple
requires authentication
Delete multiple mailboxes
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/delete-multiple"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"ids": [
1,
2,
3
]
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/agents/delete-multiple';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'ids' => [
1,
2,
3,
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/entities/agents/delete-multiple" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"ids\": [
1,
2,
3
]
}"
Example response (200):
{
"status": "Mailbox deletion complete."
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Mailboxes - Re-authenticate
requires authentication
Send a re-authentication request to a mailbox.
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/1/re-auth"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/agents/1/re-auth';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/agents/1/re-auth" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
{
"status": "We've sent the Re-Authentication email to John Doe. Please ask them to check their email and SPAM box"
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Mailboxes - Update
requires authentication
Update a mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/1/update"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"name": "Peter Rabbit",
"timeZone": "America\/New_York",
"aliases": [
"[email protected]"
]
};
fetch(url, {
method: "PATCH",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/agents/1/update';
$response = $client->patch(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'name' => 'Peter Rabbit',
'timeZone' => 'America/New_York',
'aliases' => [
'[email protected]',
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request PATCH \
"https://portal.timetoreply.com/api/entities/agents/1/update" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"name\": \"Peter Rabbit\",
\"timeZone\": \"America\\/New_York\",
\"aliases\": [
\"[email protected]\"
]
}"
Example response (200):
{
"status": "Mailbox updated successfully."
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Mailboxes - Search all
requires authentication
Searches all mailboxes for a given string including in Gmail, O365 if authenticated using admin credentials.
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/search-all-company-mailboxes"
);
const params = {
"per_page": "2",
"page": "1",
"search": "Peter Rabbit",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/agents/search-all-company-mailboxes';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'per_page' => '2',
'page' => '1',
'search' => 'Peter Rabbit',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/agents/search-all-company-mailboxes?per_page=2&page=1&search=Peter+Rabbit" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
{
"name": "Peter Rabbit",
"email": "[email protected]",
"id": "12345abcd",
"userPrincipalName": "[email protected]"
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Mailboxes - Invite As Users
requires authentication
Invite a selection of mailboxes as users
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/users/invite-as-users"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"ids": [
1
]
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/users/invite-as-users';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'ids' => [
1,
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/tools/users/invite-as-users" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"ids\": [
1
]
}"
Example response (202):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
[]
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Authentication Invites
Authentication Invites - Remind
requires authentication
Remind A Mailbox about an Authentication Invitation
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/remind/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "PATCH",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/agents/remind/1';
$response = $client->patch(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request PATCH \
"https://portal.timetoreply.com/api/entities/agents/remind/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"status": "Please check the inbox (and spam folder) of the mailbox you just added. Click on the link in the email to grant access to timetoreply so that we can start measuring your email reply times."
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Authentication Invites - Delete
requires authentication
Delete an Authentication Invitation
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/invite/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "DELETE",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/agents/invite/1';
$response = $client->delete(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request DELETE \
"https://portal.timetoreply.com/api/entities/agents/invite/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
{
"status": "Authentication invite deleted."
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Contacts
Contacts - List
requires authentication
Get all existing contacts.
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contacts"
);
const params = {
"sort_by": "name",
"direction": "asc",
"per_page": "25",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/contacts';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'sort_by' => 'name',
'direction' => 'asc',
'per_page' => '25',
'page' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/contacts?sort_by=name&direction=asc&per_page=25&page=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"data": {
"current_page": 1,
"data": [
{
"id": 2441,
"company_id": 1,
"name": "[email protected]",
"type": "email",
"crm_type": null,
"search_string": "[email protected]"
},
{
"id": 2271,
"company_id": 1,
"name": "[email protected]",
"type": "email",
"crm_type": null,
"search_string": "[email protected]"
}
],
"first_page_url": "https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=1",
"from": 1,
"last_page": 306,
"last_page_url": "https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=306",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": "https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=2",
"label": "2",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=3",
"label": "3",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=4",
"label": "4",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=5",
"label": "5",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=6",
"label": "6",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=7",
"label": "7",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=8",
"label": "8",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=9",
"label": "9",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=10",
"label": "10",
"active": false
},
{
"url": null,
"label": "...",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=305",
"label": "305",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=306",
"label": "306",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https://timetoreply.local/api/entities/contacts?direction=asc&per_page=2&page=2",
"path": "https://timetoreply.local/api/entities/contacts",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 612
},
"filters": {
"search": null,
"sort_by": "name",
"sort_direction": "asc",
"per_page": 2,
"page": 1
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Contacts - Store
requires authentication
Store a new contact
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contacts"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"name": "[email protected]"
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/contacts';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'name' => '[email protected]',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/entities/contacts" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"name\": \"[email protected]\"
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 2613,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Contacts - Delete
requires authentication
Delete a contact
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contacts/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "DELETE",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/contacts/1';
$response = $client->delete(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request DELETE \
"https://portal.timetoreply.com/api/entities/contacts/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
{
"status": "Contact deleted."
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Contacts - Delete multi
requires authentication
Delete multiple contacts
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contacts/delete-multiple"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"ids": [
1,
2
]
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/contacts/delete-multiple';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'ids' => [
1,
2,
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/entities/contacts/delete-multiple" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"ids\": [
1,
2
]
}"
Example response (200):
{
"status": "Contacts deleted."
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Contacts - Store multiple
requires authentication
Stores multiple email addresses as contacts
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contacts/create-multi"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"customers": [
{
"name": "[email protected]"
}
]
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/contacts/create-multi';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'customers' => [
[
'name' => '[email protected]',
],
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/entities/contacts/create-multi" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"customers\": [
{
\"name\": \"[email protected]\"
}
]
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
[
{
"company_id": 1,
"name": "[email protected]",
"type": "email",
"id": 2614
}
]
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Contact Groups
Contact Groups - List
requires authentication
List all Contact Groups
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contact-groups"
);
const params = {
"sort_by": "name",
"direction": "asc",
"per_page": "15",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/contact-groups';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'sort_by' => 'name',
'direction' => 'asc',
'per_page' => '15',
'page' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/contact-groups?sort_by=name&direction=asc&per_page=15&page=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"id": 1,
"company_id": 1,
"name": "Top Revenue Customers",
"crm_type": null,
"customer_emails": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"customer_domains": [
"steuber.com",
"tillman.net",
"wiza.info",
"gislason.com",
"sawayn.com",
"kuhic.com",
"littel.net",
"rau.net",
"lehner.com",
"connelly.org",
"emard.com",
"stoltenberg.org",
"leffler.com",
"romaguera.com",
"gibson.com",
"kuphal.info",
"gmail.com",
"kovacek.com",
"deckow.biz",
"braun.biz",
"hammes.com",
"beer.org",
"lebsack.com",
"yahoo.com",
"green.com",
"kirlin.info",
"konopelski.info",
"oconner.com",
"ferry.com",
"kutch.com",
"quigley.com",
"walker.biz",
"hotmail.com",
"conn.com",
"oreilly.com",
"bechtelar.com",
"kozey.com",
"okuneva.com",
"strosin.org",
"denesik.com",
"goyette.com",
"padberg.com",
"pollich.com",
"miller.com",
"haag.com",
"schuster.com",
"von.com",
"williamson.com",
"grady.com",
"beier.org",
"volkman.net",
"rempel.com",
"lesch.biz",
"bernier.com",
"kessler.info",
"leannon.com",
"okon.com",
"murray.com",
"ebert.com",
"kovacek.net",
"reynolds.org",
"mcglynn.com",
"hickle.com",
"ortiz.biz",
"kshlerin.com",
"beer.com",
"lang.info",
"quitzon.biz",
"dooley.com",
"herzog.net",
"yost.info",
"oberbrunner.com",
"blick.org",
"lesch.com",
"wisozk.com",
"koss.com",
"schneider.com",
"goodwin.info",
"boyer.info",
"sipes.com",
"murphy.com",
"jacobs.biz",
"wiegand.biz",
"monahan.com",
"rath.net",
"abshire.com",
"dickens.com",
"dietrich.biz",
"hoeger.com",
"dietrich.com",
"fahey.com",
"gerlach.org",
"rodriguez.info",
"johns.com",
"kertzmann.com",
"cassin.org",
"mosciski.net",
"kuhn.info",
"quitzon.net",
"gusikowski.org",
"pfannerstill.net",
"jaskolski.com",
"dicki.com",
"walter.org",
"beahan.com",
"bernhard.com",
"quigley.org",
"moen.com",
"wilkinson.biz",
"hoppe.org",
"rogahn.net",
"sauer.com",
"stamm.com",
"schulist.info",
"watsica.com",
"schaefer.biz",
"senger.info",
"considine.com",
"kunze.com",
"bauch.com",
"stiedemann.org",
"weissnat.info",
"purdy.biz",
"ruecker.biz",
"jakubowski.net",
"stroman.com",
"ledner.com",
"ankunding.com",
"cormier.org",
"kilback.org",
"doyle.org",
"cremin.com",
"beier.com",
"pagac.com",
"weimann.net",
"veum.com",
"mann.info",
"huels.com",
"ward.com",
"marks.org",
"boyle.com",
"senger.biz",
"pacocha.info",
"lemke.com",
"gleichner.biz",
"wunsch.com",
"huel.org",
"mann.com",
"toy.net",
"spinka.com",
"rath.biz",
"nolan.com",
"hansen.com",
"lakin.info",
"moore.biz",
"volkman.com",
"wolff.com",
"grady.org",
"rosenbaum.com",
"wisoky.com",
"christiansen.net",
"mohr.net",
"rempel.biz",
"johnston.com",
"gutmann.net",
"glover.com",
"conn.org",
"schroeder.info",
"nitzsche.com",
"schultz.com",
"stanton.biz",
"connelly.info",
"blanda.com",
"okeefe.com",
"schmitt.biz",
"schumm.biz",
"frami.com",
"treutel.info",
"schumm.com",
"lind.com",
"goldner.info",
"becker.net",
"rolfson.com",
"mante.com",
"schamberger.info",
"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org"
],
"user_permissions": [
7
],
"search_string": "Top Revenue Customers [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] steuber.com tillman.net wiza.info gislason.com sawayn.com kuhic.com littel.net rau.net lehner.com connelly.org emard.com stoltenberg.org leffler.com romaguera.com gibson.com kuphal.info gmail.com kovacek.com deckow.biz braun.biz hammes.com beer.org lebsack.com yahoo.com green.com kirlin.info konopelski.info oconner.com ferry.com kutch.com quigley.com walker.biz hotmail.com conn.com oreilly.com bechtelar.com kozey.com okuneva.com strosin.org denesik.com goyette.com padberg.com pollich.com miller.com haag.com schuster.com von.com williamson.com grady.com beier.org volkman.net rempel.com lesch.biz bernier.com kessler.info leannon.com okon.com murray.com ebert.com kovacek.net reynolds.org mcglynn.com hickle.com ortiz.biz kshlerin.com beer.com lang.info quitzon.biz dooley.com herzog.net yost.info oberbrunner.com blick.org lesch.com wisozk.com koss.com schneider.com goodwin.info boyer.info sipes.com murphy.com jacobs.biz wiegand.biz monahan.com rath.net abshire.com dickens.com dietrich.biz hoeger.com dietrich.com fahey.com gerlach.org rodriguez.info johns.com kertzmann.com cassin.org mosciski.net kuhn.info quitzon.net gusikowski.org pfannerstill.net jaskolski.com dicki.com walter.org beahan.com bernhard.com quigley.org moen.com wilkinson.biz hoppe.org rogahn.net sauer.com stamm.com schulist.info watsica.com schaefer.biz senger.info considine.com kunze.com bauch.com stiedemann.org weissnat.info purdy.biz ruecker.biz jakubowski.net stroman.com ledner.com ankunding.com cormier.org kilback.org doyle.org cremin.com beier.com pagac.com weimann.net veum.com mann.info huels.com ward.com marks.org boyle.com senger.biz pacocha.info lemke.com gleichner.biz wunsch.com huel.org mann.com toy.net spinka.com rath.biz nolan.com hansen.com lakin.info moore.biz volkman.com wolff.com grady.org rosenbaum.com wisoky.com christiansen.net mohr.net rempel.biz johnston.com gutmann.net glover.com conn.org schroeder.info nitzsche.com schultz.com stanton.biz connelly.info blanda.com okeefe.com schmitt.biz schumm.biz frami.com treutel.info schumm.com lind.com goldner.info becker.net rolfson.com mante.com schamberger.info cremin.biz kemmer.com connelly.com bauch.biz dach.net dickens.biz harber.com abbott.com jacobi.com mante.net swift.com welch.net senger.net greenfelder.biz marks.com pfeffer.biz mueller.com jones.com grimes.com walsh.com klein.com kihn.org stark.com pollich.org marquardt.com weber.info kemmer.net armstrong.info farrell.net doyle.com nicolas.info jacobson.org kerluke.com leuschke.com hahn.com hyatt.com langosh.com stokes.info heathcote.com friesen.biz schaefer.org greenholt.net ryan.com kertzmann.biz turcotte.com smith.org bailey.com orn.net wyman.com hyatt.net mante.org nicolas.org"
},
{
"id": 2,
"company_id": 1,
"name": "Hubspot Customer Group",
"crm_type": "hubspot",
"customer_emails": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"customer_domains": [
"steuber.com",
"tillman.net",
"wiza.info",
"gislason.com",
"sawayn.com",
"kuhic.com",
"littel.net",
"rau.net",
"lehner.com",
"connelly.org",
"emard.com",
"stoltenberg.org",
"leffler.com",
"romaguera.com",
"gibson.com",
"kuphal.info",
"gmail.com",
"kovacek.com",
"deckow.biz",
"braun.biz",
"hammes.com",
"beer.org",
"lebsack.com",
"yahoo.com",
"green.com",
"kirlin.info",
"konopelski.info",
"oconner.com",
"ferry.com",
"kutch.com",
"quigley.com",
"walker.biz",
"hotmail.com",
"conn.com",
"oreilly.com",
"bechtelar.com",
"kozey.com",
"okuneva.com",
"strosin.org",
"denesik.com",
"goyette.com",
"padberg.com",
"pollich.com",
"miller.com",
"haag.com",
"schuster.com",
"von.com",
"williamson.com",
"grady.com",
"beier.org",
"volkman.net",
"rempel.com",
"lesch.biz",
"bernier.com",
"kessler.info",
"leannon.com",
"okon.com",
"murray.com",
"ebert.com",
"kovacek.net",
"reynolds.org",
"mcglynn.com",
"hickle.com",
"ortiz.biz",
"kshlerin.com",
"beer.com",
"lang.info",
"quitzon.biz",
"dooley.com",
"herzog.net",
"yost.info",
"oberbrunner.com",
"blick.org",
"lesch.com",
"wisozk.com",
"koss.com",
"schneider.com",
"goodwin.info",
"boyer.info",
"sipes.com",
"murphy.com",
"jacobs.biz",
"wiegand.biz",
"monahan.com",
"rath.net",
"abshire.com",
"dickens.com",
"dietrich.biz",
"hoeger.com",
"dietrich.com",
"fahey.com",
"gerlach.org",
"rodriguez.info",
"johns.com",
"kertzmann.com",
"cassin.org",
"mosciski.net",
"kuhn.info",
"quitzon.net",
"gusikowski.org",
"pfannerstill.net",
"jaskolski.com",
"dicki.com",
"walter.org",
"beahan.com",
"bernhard.com",
"quigley.org",
"moen.com",
"wilkinson.biz",
"hoppe.org",
"rogahn.net",
"sauer.com",
"stamm.com",
"schulist.info",
"watsica.com",
"schaefer.biz",
"senger.info",
"considine.com",
"kunze.com",
"bauch.com",
"stiedemann.org",
"weissnat.info",
"purdy.biz",
"ruecker.biz",
"jakubowski.net",
"stroman.com",
"ledner.com",
"ankunding.com",
"cormier.org",
"kilback.org",
"doyle.org",
"cremin.com",
"beier.com",
"pagac.com",
"weimann.net",
"veum.com",
"mann.info",
"huels.com",
"ward.com",
"marks.org",
"boyle.com",
"senger.biz",
"pacocha.info",
"lemke.com",
"gleichner.biz",
"wunsch.com",
"huel.org",
"mann.com",
"toy.net",
"spinka.com",
"rath.biz",
"nolan.com",
"hansen.com",
"lakin.info",
"moore.biz",
"volkman.com",
"wolff.com",
"grady.org",
"rosenbaum.com",
"wisoky.com",
"christiansen.net",
"mohr.net",
"rempel.biz",
"johnston.com",
"gutmann.net",
"glover.com",
"conn.org",
"schroeder.info",
"nitzsche.com",
"schultz.com",
"stanton.biz",
"connelly.info",
"blanda.com",
"okeefe.com",
"schmitt.biz",
"schumm.biz",
"frami.com",
"treutel.info",
"schumm.com",
"lind.com",
"goldner.info",
"becker.net",
"rolfson.com",
"mante.com",
"schamberger.info",
"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org"
],
"user_permissions": [],
"search_string": "Hubspot Customer Group [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] steuber.com tillman.net wiza.info gislason.com sawayn.com kuhic.com littel.net rau.net lehner.com connelly.org emard.com stoltenberg.org leffler.com romaguera.com gibson.com kuphal.info gmail.com kovacek.com deckow.biz braun.biz hammes.com beer.org lebsack.com yahoo.com green.com kirlin.info konopelski.info oconner.com ferry.com kutch.com quigley.com walker.biz hotmail.com conn.com oreilly.com bechtelar.com kozey.com okuneva.com strosin.org denesik.com goyette.com padberg.com pollich.com miller.com haag.com schuster.com von.com williamson.com grady.com beier.org volkman.net rempel.com lesch.biz bernier.com kessler.info leannon.com okon.com murray.com ebert.com kovacek.net reynolds.org mcglynn.com hickle.com ortiz.biz kshlerin.com beer.com lang.info quitzon.biz dooley.com herzog.net yost.info oberbrunner.com blick.org lesch.com wisozk.com koss.com schneider.com goodwin.info boyer.info sipes.com murphy.com jacobs.biz wiegand.biz monahan.com rath.net abshire.com dickens.com dietrich.biz hoeger.com dietrich.com fahey.com gerlach.org rodriguez.info johns.com kertzmann.com cassin.org mosciski.net kuhn.info quitzon.net gusikowski.org pfannerstill.net jaskolski.com dicki.com walter.org beahan.com bernhard.com quigley.org moen.com wilkinson.biz hoppe.org rogahn.net sauer.com stamm.com schulist.info watsica.com schaefer.biz senger.info considine.com kunze.com bauch.com stiedemann.org weissnat.info purdy.biz ruecker.biz jakubowski.net stroman.com ledner.com ankunding.com cormier.org kilback.org doyle.org cremin.com beier.com pagac.com weimann.net veum.com mann.info huels.com ward.com marks.org boyle.com senger.biz pacocha.info lemke.com gleichner.biz wunsch.com huel.org mann.com toy.net spinka.com rath.biz nolan.com hansen.com lakin.info moore.biz volkman.com wolff.com grady.org rosenbaum.com wisoky.com christiansen.net mohr.net rempel.biz johnston.com gutmann.net glover.com conn.org schroeder.info nitzsche.com schultz.com stanton.biz connelly.info blanda.com okeefe.com schmitt.biz schumm.biz frami.com treutel.info schumm.com lind.com goldner.info becker.net rolfson.com mante.com schamberger.info cremin.biz kemmer.com connelly.com bauch.biz dach.net dickens.biz harber.com abbott.com jacobi.com mante.net swift.com welch.net senger.net greenfelder.biz marks.com pfeffer.biz mueller.com jones.com grimes.com walsh.com klein.com kihn.org stark.com pollich.org marquardt.com weber.info kemmer.net armstrong.info farrell.net doyle.com nicolas.info jacobson.org kerluke.com leuschke.com hahn.com hyatt.com langosh.com stokes.info heathcote.com friesen.biz schaefer.org greenholt.net ryan.com kertzmann.biz turcotte.com smith.org bailey.com orn.net wyman.com hyatt.net mante.org nicolas.org"
}
],
"first_page_url": "https://timetoreply.local/api/entities/contact-groups?direction=asc&per_page=2&page=1",
"from": 1,
"last_page": 4,
"last_page_url": "https://timetoreply.local/api/entities/contact-groups?direction=asc&per_page=2&page=4",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/contact-groups?direction=asc&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": "https://timetoreply.local/api/entities/contact-groups?direction=asc&per_page=2&page=2",
"label": "2",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/contact-groups?direction=asc&per_page=2&page=3",
"label": "3",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/contact-groups?direction=asc&per_page=2&page=4",
"label": "4",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/contact-groups?direction=asc&per_page=2&page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https://timetoreply.local/api/entities/contact-groups?direction=asc&per_page=2&page=2",
"path": "https://timetoreply.local/api/entities/contact-groups",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 7
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Contact Groups - Store
requires authentication
Store a Contact Group
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contact-groups"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"name": "Most important contacts",
"emails": [
"[email protected]"
],
"domains": [
"example.com"
]
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/contact-groups';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'name' => 'Most important contacts',
'emails' => [
'[email protected]',
],
'domains' => [
'example.com',
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/entities/contact-groups" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"name\": \"Most important contacts\",
\"emails\": [
\"[email protected]\"
],
\"domains\": [
\"example.com\"
]
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 48,
"name": "Most important contacts",
"members": {
"emails": [
"[email protected]"
],
"domains": [
"example.com"
]
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Contact Groups - Show
requires authentication
Show a single Contact Group
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contact-groups/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/contact-groups/1';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/contact-groups/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 1,
"name": "Top Revenue Customers",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"customer_domains": [
"steuber.com",
"tillman.net",
"wiza.info",
"gislason.com",
"sawayn.com",
"kuhic.com",
"littel.net",
"rau.net",
"lehner.com",
"connelly.org",
"emard.com",
"stoltenberg.org",
"leffler.com",
"romaguera.com",
"gibson.com",
"kuphal.info",
"gmail.com",
"kovacek.com",
"deckow.biz",
"braun.biz",
"hammes.com",
"beer.org",
"lebsack.com",
"yahoo.com",
"green.com",
"kirlin.info",
"konopelski.info",
"oconner.com",
"ferry.com",
"kutch.com",
"quigley.com",
"walker.biz",
"hotmail.com",
"conn.com",
"oreilly.com",
"bechtelar.com",
"kozey.com",
"okuneva.com",
"strosin.org",
"denesik.com",
"goyette.com",
"padberg.com",
"pollich.com",
"miller.com",
"haag.com",
"schuster.com",
"von.com",
"williamson.com",
"grady.com",
"beier.org",
"volkman.net",
"rempel.com",
"lesch.biz",
"bernier.com",
"kessler.info",
"leannon.com",
"okon.com",
"murray.com",
"ebert.com",
"kovacek.net",
"reynolds.org",
"mcglynn.com",
"hickle.com",
"ortiz.biz",
"kshlerin.com",
"beer.com",
"lang.info",
"quitzon.biz",
"dooley.com",
"herzog.net",
"yost.info",
"oberbrunner.com",
"blick.org",
"lesch.com",
"wisozk.com",
"koss.com",
"schneider.com",
"goodwin.info",
"boyer.info",
"sipes.com",
"murphy.com",
"jacobs.biz",
"wiegand.biz",
"monahan.com",
"rath.net",
"abshire.com",
"dickens.com",
"dietrich.biz",
"hoeger.com",
"dietrich.com",
"fahey.com",
"gerlach.org",
"rodriguez.info",
"johns.com",
"kertzmann.com",
"cassin.org",
"mosciski.net",
"kuhn.info",
"quitzon.net",
"gusikowski.org",
"pfannerstill.net",
"jaskolski.com",
"dicki.com",
"walter.org",
"beahan.com",
"bernhard.com",
"quigley.org",
"moen.com",
"wilkinson.biz",
"hoppe.org",
"rogahn.net",
"sauer.com",
"stamm.com",
"schulist.info",
"watsica.com",
"schaefer.biz",
"senger.info",
"considine.com",
"kunze.com",
"bauch.com",
"stiedemann.org",
"weissnat.info",
"purdy.biz",
"ruecker.biz",
"jakubowski.net",
"stroman.com",
"ledner.com",
"ankunding.com",
"cormier.org",
"kilback.org",
"doyle.org",
"cremin.com",
"beier.com",
"pagac.com",
"weimann.net",
"veum.com",
"mann.info",
"huels.com",
"ward.com",
"marks.org",
"boyle.com",
"senger.biz",
"pacocha.info",
"lemke.com",
"gleichner.biz",
"wunsch.com",
"huel.org",
"mann.com",
"toy.net",
"spinka.com",
"rath.biz",
"nolan.com",
"hansen.com",
"lakin.info",
"moore.biz",
"volkman.com",
"wolff.com",
"grady.org",
"rosenbaum.com",
"wisoky.com",
"christiansen.net",
"mohr.net",
"rempel.biz",
"johnston.com",
"gutmann.net",
"glover.com",
"conn.org",
"schroeder.info",
"nitzsche.com",
"schultz.com",
"stanton.biz",
"connelly.info",
"blanda.com",
"okeefe.com",
"schmitt.biz",
"schumm.biz",
"frami.com",
"treutel.info",
"schumm.com",
"lind.com",
"goldner.info",
"becker.net",
"rolfson.com",
"mante.com",
"schamberger.info",
"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org"
],
"model_type": "Contact Group",
"icon": "user-friends"
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Contact Groups - Update
requires authentication
Update a Contact Group
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contact-groups/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"name": "Most important contacts updated",
"emails": [
"[email protected]"
],
"domains": [
"example.com"
]
};
fetch(url, {
method: "PUT",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/contact-groups/1';
$response = $client->put(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'name' => 'Most important contacts updated',
'emails' => [
'[email protected]',
],
'domains' => [
'example.com',
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request PUT \
"https://portal.timetoreply.com/api/entities/contact-groups/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"name\": \"Most important contacts updated\",
\"emails\": [
\"[email protected]\"
],
\"domains\": [
\"example.com\"
]
}"
Example response (200):
[
{
"id": 1,
"name": "Most important contacts updated",
"members": {
"emails": [
"[email protected]"
],
"domains": [
"example.com"
]
}
}
]
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Contact Groups - Delete
requires authentication
Delete a Contact Group
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contact-groups/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "DELETE",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/contact-groups/1';
$response = $client->delete(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request DELETE \
"https://portal.timetoreply.com/api/entities/contact-groups/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
{
"status": "Contact group deleted."
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Contact Groups - Add Email
requires authentication
Add An Email To A Contact Group
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contact-groups/1/pushEmail"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"email": "[email protected]"
};
fetch(url, {
method: "PATCH",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/contact-groups/1/pushEmail';
$response = $client->patch(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'email' => '[email protected]',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request PATCH \
"https://portal.timetoreply.com/api/entities/contact-groups/1/pushEmail" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"email\": \"[email protected]\"
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 1,
"name": "Top Revenue Customers",
"members": {
"emails": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"domains": [
"steuber.com",
"tillman.net",
"wiza.info",
"gislason.com",
"sawayn.com",
"kuhic.com",
"littel.net",
"rau.net",
"lehner.com",
"connelly.org",
"emard.com",
"stoltenberg.org",
"leffler.com",
"romaguera.com",
"gibson.com",
"kuphal.info",
"gmail.com",
"kovacek.com",
"deckow.biz",
"braun.biz",
"hammes.com",
"beer.org",
"lebsack.com",
"yahoo.com",
"green.com",
"kirlin.info",
"konopelski.info",
"oconner.com",
"ferry.com",
"kutch.com",
"quigley.com",
"walker.biz",
"hotmail.com",
"conn.com",
"oreilly.com",
"bechtelar.com",
"kozey.com",
"okuneva.com",
"strosin.org",
"denesik.com",
"goyette.com",
"padberg.com",
"pollich.com",
"miller.com",
"haag.com",
"schuster.com",
"von.com",
"williamson.com",
"grady.com",
"beier.org",
"volkman.net",
"rempel.com",
"lesch.biz",
"bernier.com",
"kessler.info",
"leannon.com",
"okon.com",
"murray.com",
"ebert.com",
"kovacek.net",
"reynolds.org",
"mcglynn.com",
"hickle.com",
"ortiz.biz",
"kshlerin.com",
"beer.com",
"lang.info",
"quitzon.biz",
"dooley.com",
"herzog.net",
"yost.info",
"oberbrunner.com",
"blick.org",
"lesch.com",
"wisozk.com",
"koss.com",
"schneider.com",
"goodwin.info",
"boyer.info",
"sipes.com",
"murphy.com",
"jacobs.biz",
"wiegand.biz",
"monahan.com",
"rath.net",
"abshire.com",
"dickens.com",
"dietrich.biz",
"hoeger.com",
"dietrich.com",
"fahey.com",
"gerlach.org",
"rodriguez.info",
"johns.com",
"kertzmann.com",
"cassin.org",
"mosciski.net",
"kuhn.info",
"quitzon.net",
"gusikowski.org",
"pfannerstill.net",
"jaskolski.com",
"dicki.com",
"walter.org",
"beahan.com",
"bernhard.com",
"quigley.org",
"moen.com",
"wilkinson.biz",
"hoppe.org",
"rogahn.net",
"sauer.com",
"stamm.com",
"schulist.info",
"watsica.com",
"schaefer.biz",
"senger.info",
"considine.com",
"kunze.com",
"bauch.com",
"stiedemann.org",
"weissnat.info",
"purdy.biz",
"ruecker.biz",
"jakubowski.net",
"stroman.com",
"ledner.com",
"ankunding.com",
"cormier.org",
"kilback.org",
"doyle.org",
"cremin.com",
"beier.com",
"pagac.com",
"weimann.net",
"veum.com",
"mann.info",
"huels.com",
"ward.com",
"marks.org",
"boyle.com",
"senger.biz",
"pacocha.info",
"lemke.com",
"gleichner.biz",
"wunsch.com",
"huel.org",
"mann.com",
"toy.net",
"spinka.com",
"rath.biz",
"nolan.com",
"hansen.com",
"lakin.info",
"moore.biz",
"volkman.com",
"wolff.com",
"grady.org",
"rosenbaum.com",
"wisoky.com",
"christiansen.net",
"mohr.net",
"rempel.biz",
"johnston.com",
"gutmann.net",
"glover.com",
"conn.org",
"schroeder.info",
"nitzsche.com",
"schultz.com",
"stanton.biz",
"connelly.info",
"blanda.com",
"okeefe.com",
"schmitt.biz",
"schumm.biz",
"frami.com",
"treutel.info",
"schumm.com",
"lind.com",
"goldner.info",
"becker.net",
"rolfson.com",
"mante.com",
"schamberger.info",
"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org"
]
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Contact Groups - Delete Email
requires authentication
Remove An Email From A Contact Group
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contact-groups/1/removeEmail"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"email": "[email protected]"
};
fetch(url, {
method: "PATCH",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/contact-groups/1/removeEmail';
$response = $client->patch(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'email' => '[email protected]',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request PATCH \
"https://portal.timetoreply.com/api/entities/contact-groups/1/removeEmail" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"email\": \"[email protected]\"
}"
Example response (200):
[
{
"id": 1,
"name": "Most important contacts",
"members": {
"emails": [
"[email protected]"
],
"domains": [
"example.com"
]
}
}
]
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Contact Groups - Remove Members
requires authentication
Remove An Email From A Contact Group
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contact-groups/1/removeMembers"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"membersToRemove": [
"[email protected]",
"example.net"
]
};
fetch(url, {
method: "PATCH",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/contact-groups/1/removeMembers';
$response = $client->patch(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'membersToRemove' => [
'[email protected]',
'example.net',
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request PATCH \
"https://portal.timetoreply.com/api/entities/contact-groups/1/removeMembers" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"membersToRemove\": [
\"[email protected]\",
\"example.net\"
]
}"
Example response (200):
[
{
"id": 1,
"name": "Most important contacts",
"members": {
"emails": [
"[email protected]"
],
"domains": [
"example.com"
]
}
}
]
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Contact Groups - Add Domain
requires authentication
Add A Domain To A Contact Group
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contact-groups/1/pushDomain"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"domain": "example.com"
};
fetch(url, {
method: "PATCH",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/contact-groups/1/pushDomain';
$response = $client->patch(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'domain' => 'example.com',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request PATCH \
"https://portal.timetoreply.com/api/entities/contact-groups/1/pushDomain" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"domain\": \"example.com\"
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 1,
"name": "Top Revenue Customers",
"members": {
"emails": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"domains": [
"steuber.com",
"tillman.net",
"wiza.info",
"gislason.com",
"sawayn.com",
"kuhic.com",
"littel.net",
"rau.net",
"lehner.com",
"connelly.org",
"emard.com",
"stoltenberg.org",
"leffler.com",
"romaguera.com",
"gibson.com",
"kuphal.info",
"gmail.com",
"kovacek.com",
"deckow.biz",
"braun.biz",
"hammes.com",
"beer.org",
"lebsack.com",
"yahoo.com",
"green.com",
"kirlin.info",
"konopelski.info",
"oconner.com",
"ferry.com",
"kutch.com",
"quigley.com",
"walker.biz",
"hotmail.com",
"conn.com",
"oreilly.com",
"bechtelar.com",
"kozey.com",
"okuneva.com",
"strosin.org",
"denesik.com",
"goyette.com",
"padberg.com",
"pollich.com",
"miller.com",
"haag.com",
"schuster.com",
"von.com",
"williamson.com",
"grady.com",
"beier.org",
"volkman.net",
"rempel.com",
"lesch.biz",
"bernier.com",
"kessler.info",
"leannon.com",
"okon.com",
"murray.com",
"ebert.com",
"kovacek.net",
"reynolds.org",
"mcglynn.com",
"hickle.com",
"ortiz.biz",
"kshlerin.com",
"beer.com",
"lang.info",
"quitzon.biz",
"dooley.com",
"herzog.net",
"yost.info",
"oberbrunner.com",
"blick.org",
"lesch.com",
"wisozk.com",
"koss.com",
"schneider.com",
"goodwin.info",
"boyer.info",
"sipes.com",
"murphy.com",
"jacobs.biz",
"wiegand.biz",
"monahan.com",
"rath.net",
"abshire.com",
"dickens.com",
"dietrich.biz",
"hoeger.com",
"dietrich.com",
"fahey.com",
"gerlach.org",
"rodriguez.info",
"johns.com",
"kertzmann.com",
"cassin.org",
"mosciski.net",
"kuhn.info",
"quitzon.net",
"gusikowski.org",
"pfannerstill.net",
"jaskolski.com",
"dicki.com",
"walter.org",
"beahan.com",
"bernhard.com",
"quigley.org",
"moen.com",
"wilkinson.biz",
"hoppe.org",
"rogahn.net",
"sauer.com",
"stamm.com",
"schulist.info",
"watsica.com",
"schaefer.biz",
"senger.info",
"considine.com",
"kunze.com",
"bauch.com",
"stiedemann.org",
"weissnat.info",
"purdy.biz",
"ruecker.biz",
"jakubowski.net",
"stroman.com",
"ledner.com",
"ankunding.com",
"cormier.org",
"kilback.org",
"doyle.org",
"cremin.com",
"beier.com",
"pagac.com",
"weimann.net",
"veum.com",
"mann.info",
"huels.com",
"ward.com",
"marks.org",
"boyle.com",
"senger.biz",
"pacocha.info",
"lemke.com",
"gleichner.biz",
"wunsch.com",
"huel.org",
"mann.com",
"toy.net",
"spinka.com",
"rath.biz",
"nolan.com",
"hansen.com",
"lakin.info",
"moore.biz",
"volkman.com",
"wolff.com",
"grady.org",
"rosenbaum.com",
"wisoky.com",
"christiansen.net",
"mohr.net",
"rempel.biz",
"johnston.com",
"gutmann.net",
"glover.com",
"conn.org",
"schroeder.info",
"nitzsche.com",
"schultz.com",
"stanton.biz",
"connelly.info",
"blanda.com",
"okeefe.com",
"schmitt.biz",
"schumm.biz",
"frami.com",
"treutel.info",
"schumm.com",
"lind.com",
"goldner.info",
"becker.net",
"rolfson.com",
"mante.com",
"schamberger.info",
"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org",
"example.com"
]
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Contact Groups - Delete Domain
requires authentication
Remove A Domain From A Contact Group
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contact-groups/1/removeDomain"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"domain": "example.com"
};
fetch(url, {
method: "PATCH",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/contact-groups/1/removeDomain';
$response = $client->patch(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'domain' => 'example.com',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request PATCH \
"https://portal.timetoreply.com/api/entities/contact-groups/1/removeDomain" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"domain\": \"example.com\"
}"
Example response (200):
[
{
"id": 1,
"name": "Most important contacts",
"members": {
"emails": [
"[email protected]"
],
"domains": [
"example.net"
]
}
}
]
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Group Mailboxes
Group Mailboxes - List
requires authentication
Show all Group Mailboxes
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/group-mailboxes"
);
const params = {
"per_page": "25",
"page": "1",
"search": "Sales",
"sort_by": "name",
"direction": "asc",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/group-mailboxes';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'per_page' => '25',
'page' => '1',
'search' => 'Sales',
'sort_by' => 'name',
'direction' => 'asc',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/group-mailboxes?per_page=25&page=1&search=Sales&sort_by=name&direction=asc" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [],
"first_page_url": "https://timetoreply.local/api/entities/group-mailboxes?page=1",
"from": null,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/entities/group-mailboxes?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/group-mailboxes?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/entities/group-mailboxes",
"per_page": 2,
"prev_page_url": null,
"to": null,
"total": 0
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Group Mailboxes - Store
requires authentication
Store a Group Mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/group-mailboxes"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"name": "Sales Mailbox",
"groupMailboxAddress": "[email protected]",
"aliases": [
"[email protected]"
],
"first_reply_time_goal": 60,
"overall_reply_time_goal": 120,
"time_to_close_goal": 180
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/group-mailboxes';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'name' => 'Sales Mailbox',
'groupMailboxAddress' => '[email protected]',
'aliases' => [
'[email protected]',
],
'first_reply_time_goal' => 60,
'overall_reply_time_goal' => 120,
'time_to_close_goal' => 180,
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/entities/group-mailboxes" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"name\": \"Sales Mailbox\",
\"groupMailboxAddress\": \"[email protected]\",
\"aliases\": [
\"[email protected]\"
],
\"first_reply_time_goal\": 60,
\"overall_reply_time_goal\": 120,
\"time_to_close_goal\": 180
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 43,
"company_id": 1,
"name": "Sales Mailbox",
"first_reply_time_goal": 3600,
"overall_reply_time_goal": 7200,
"time_to_close_goal": 10800,
"created_at": "2025-01-02 17:15:06",
"updated_at": "2025-01-02 17:15:06",
"members": {
"current_page": 1,
"data": [],
"first_page_url": "https://timetoreply.local/api/entities/group-mailboxes?per_page=2&page=1",
"from": null,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/entities/group-mailboxes?per_page=2&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/group-mailboxes?per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/entities/group-mailboxes",
"per_page": 2,
"prev_page_url": null,
"to": null,
"total": 0
},
"model_type": "Group Mailbox",
"group_mailbox_address": "[email protected]",
"email_usernames": [
"[email protected]",
"[email protected]"
],
"pending_invites": []
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Group Mailboxes - Show
requires authentication
Show a single Group Mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/group-mailboxes/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/group-mailboxes/1';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/group-mailboxes/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 1,
"name": "US Support",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"model_type": "Group Mailbox",
"icon": "users"
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Group Mailboxes - Update
requires authentication
Update a Group Mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/group-mailboxes/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"name": "Sales Mailbox",
"groupMailboxAddress": "[email protected]",
"aliases": [
"[email protected]"
],
"first_reply_time_goal": 60,
"overall_reply_time_goal": 120,
"time_to_close_goal": 180
};
fetch(url, {
method: "PUT",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/group-mailboxes/1';
$response = $client->put(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'name' => 'Sales Mailbox',
'groupMailboxAddress' => '[email protected]',
'aliases' => [
'[email protected]',
],
'first_reply_time_goal' => 60,
'overall_reply_time_goal' => 120,
'time_to_close_goal' => 180,
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request PUT \
"https://portal.timetoreply.com/api/entities/group-mailboxes/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"name\": \"Sales Mailbox\",
\"groupMailboxAddress\": \"[email protected]\",
\"aliases\": [
\"[email protected]\"
],
\"first_reply_time_goal\": 60,
\"overall_reply_time_goal\": 120,
\"time_to_close_goal\": 180
}"
Example response (200):
{
"id": 1,
"company_id": 1,
"name": "Sales Mailbox",
"first_reply_time_goal": 1800,
"overall_reply_time_goal": 3600,
"time_to_close_goal": 7200,
"created_at": "2024-01-01 00:00:00",
"updated_at": "2024-01-01 00:00:00",
"members": {
"current_page": 1,
"data": [
{
"email": "[email protected]",
"type": 1,
"existing": true
}
],
"first_page_url": "https://portal.timetoreply.com/api/entities/group-mailboxes/1?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://portal.timetoreply.com/api/entities/group-mailboxes/1?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://portal.timetoreply.com/api/entities/group-mailboxes/1?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://portal.timetoreply.com/api/entities/group-mailboxes/1",
"per_page": 25,
"prev_page_url": null,
"to": 1,
"total": 1
},
"model_type": "Group Mailbox",
"group_mailbox_address": "[email protected]",
"email_usernames": [
"[email protected]"
],
"pending_invites": []
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Group Mailboxes - Delete
requires authentication
Delete a Group Mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/group-mailboxes/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "DELETE",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/group-mailboxes/1';
$response = $client->delete(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request DELETE \
"https://portal.timetoreply.com/api/entities/group-mailboxes/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
{
"status": "Group Mailbox deleted."
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Group Mailbox Members - List
requires authentication
Show members of a Group Mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents"
);
const params = {
"sort_by": "name",
"direction": "asc",
"per_page": "2",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'sort_by' => 'name',
'direction' => 'asc',
'per_page' => '2',
'page' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents?sort_by=name&direction=asc&per_page=2&page=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
}
],
"first_page_url": "https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=1",
"from": 1,
"last_page": 5,
"last_page_url": "https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=5",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": "https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=2",
"label": "2",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=3",
"label": "3",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=4",
"label": "4",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=5",
"label": "5",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https://timetoreply.local/api/entities/group-mailboxes/1/agents?direction=asc&per_page=2&page=2",
"path": "https://timetoreply.local/api/entities/group-mailboxes/1/agents",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 10
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Group Mailbox Members - Store
requires authentication
Add a member to a Group Mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"ids": [
1
]
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'ids' => [
1,
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"ids\": [
1
]
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 2,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
}
],
"first_page_url": "https://timetoreply.local/api/entities/group-mailboxes/1/agents?per_page=2&page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/entities/group-mailboxes/1/agents?per_page=2&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/group-mailboxes/1/agents?per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/entities/group-mailboxes/1/agents",
"per_page": 25,
"prev_page_url": null,
"to": 10,
"total": 10,
"failed": []
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Group Mailbox Members - Delete
requires authentication
Remove a member from a Group Mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"ids": [
1
],
"emails": [
"[email protected]"
]
};
fetch(url, {
method: "DELETE",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents';
$response = $client->delete(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'ids' => [
1,
],
'emails' => [
'[email protected]',
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request DELETE \
"https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"ids\": [
1
],
\"emails\": [
\"[email protected]\"
]
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 2,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
}
],
"first_page_url": "https://timetoreply.local/api/entities/group-mailboxes/1/agents?per_page=2&page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/entities/group-mailboxes/1/agents?per_page=2&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/group-mailboxes/1/agents?per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/entities/group-mailboxes/1/agents",
"per_page": 25,
"prev_page_url": null,
"to": 9,
"total": 9,
"failed": []
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Teams
Teams - List
requires authentication
Show all teams
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/teams"
);
const params = {
"per_page": "25",
"page": "1",
"sort_by": "name",
"direction": "asc",
"search": "ACME",
"include_emails": "0",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/teams';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'per_page' => '25',
'page' => '1',
'sort_by' => 'name',
'direction' => 'asc',
'search' => 'ACME',
'include_emails' => '0',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/teams?per_page=25&page=1&sort_by=name&direction=asc&search=ACME&include_emails=" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [],
"first_page_url": "https://timetoreply.local/api/entities/teams?page=1",
"from": null,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/entities/teams?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/teams?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/entities/teams",
"per_page": 2,
"prev_page_url": null,
"to": null,
"total": 0
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Teams - Store
requires authentication
Store a new Team
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/teams"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"name": "ACME Support Team One",
"first_reply_time_goal": 30,
"overall_reply_time_goal": 60,
"time_to_close_goal": 120
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/teams';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'name' => 'ACME Support Team One',
'first_reply_time_goal' => 30,
'overall_reply_time_goal' => 60,
'time_to_close_goal' => 120,
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/entities/teams" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"name\": \"ACME Support Team One\",
\"first_reply_time_goal\": 30,
\"overall_reply_time_goal\": 60,
\"time_to_close_goal\": 120
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 43,
"company_id": 1,
"name": "ACME Support Team One",
"first_reply_time_goal": 1800,
"overall_reply_time_goal": 3600,
"time_to_close_goal": 7200,
"created_at": "2025-01-02 17:15:06",
"updated_at": "2025-01-02 17:15:06",
"members": {
"current_page": 1,
"data": [],
"first_page_url": "https://timetoreply.local/api/entities/teams?per_page=2&page=1",
"from": null,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/entities/teams?per_page=2&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/teams?per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/entities/teams",
"per_page": 25,
"prev_page_url": null,
"to": null,
"total": 0,
"failed": []
},
"model_type": "Team",
"pending_invites": []
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Teams - Show
requires authentication
Show a single Team
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/teams/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/teams/1';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/teams/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 1,
"name": "US Support Team",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"model_type": "Team",
"icon": "handshake"
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Teams - Update
requires authentication
Update a Team
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/teams/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"name": "ACME Support Team Two",
"first_reply_time_goal": 30,
"overall_reply_time_goal": 60,
"time_to_close_goal": 120
};
fetch(url, {
method: "PUT",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/teams/1';
$response = $client->put(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'name' => 'ACME Support Team Two',
'first_reply_time_goal' => 30,
'overall_reply_time_goal' => 60,
'time_to_close_goal' => 120,
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request PUT \
"https://portal.timetoreply.com/api/entities/teams/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"name\": \"ACME Support Team Two\",
\"first_reply_time_goal\": 30,
\"overall_reply_time_goal\": 60,
\"time_to_close_goal\": 120
}"
Example response (200):
{
"id": 1,
"company_id": 1,
"name": "ACME Support Team Two",
"first_reply_time_goal": 1800,
"overall_reply_time_goal": 3600,
"time_to_close_goal": 7200,
"created_at": "2024-01-01 00:00:00",
"updated_at": "2024-01-01 00:00:00",
"members": {
"current_page": 1,
"data": [
{
"email": "[email protected]",
"type": 1,
"existing": true
}
],
"first_page_url": "https://portal.timetoreply.com/api/entities/teams/1?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://portal.timetoreply.com/api/entities/teams/1?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://portal.timetoreply.com/api/entities/teams/1?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://portal.timetoreply.com/api/entities/teams/1",
"per_page": 25,
"prev_page_url": null,
"to": 1,
"total": 1
},
"model_type": "Team",
"pending_invites": []
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Teams - Delete
requires authentication
Delete a Team
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/teams/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "DELETE",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/teams/1';
$response = $client->delete(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request DELETE \
"https://portal.timetoreply.com/api/entities/teams/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
{
"status": "Team deleted."
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Team Members - List
requires authentication
Show members of a Team
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/teams/1/agents"
);
const params = {
"sort_by": "name",
"direction": "asc",
"per_page": "2",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/teams/1/agents';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'sort_by' => 'name',
'direction' => 'asc',
'per_page' => '2',
'page' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/teams/1/agents?sort_by=name&direction=asc&per_page=2&page=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
}
],
"first_page_url": "https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=1",
"from": 1,
"last_page": 5,
"last_page_url": "https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=5",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": "https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=2",
"label": "2",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=3",
"label": "3",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=4",
"label": "4",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=5",
"label": "5",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https://timetoreply.local/api/entities/teams/1/agents?direction=asc&per_page=2&page=2",
"path": "https://timetoreply.local/api/entities/teams/1/agents",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 10,
"failed": []
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Team Members - Store
requires authentication
Add a member to a Team
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/teams/1/agents"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"ids": [
1
]
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/teams/1/agents';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'ids' => [
1,
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/entities/teams/1/agents" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"ids\": [
1
]
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 2,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
}
],
"first_page_url": "https://timetoreply.local/api/entities/teams/1/agents?per_page=2&page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/entities/teams/1/agents?per_page=2&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/teams/1/agents?per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/entities/teams/1/agents",
"per_page": 25,
"prev_page_url": null,
"to": 10,
"total": 10,
"failed": []
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Team Members - Delete
requires authentication
Remove a member from a Team
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/teams/1/agents"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"ids": [
1
],
"emails": [
"[email protected]"
]
};
fetch(url, {
method: "DELETE",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/teams/1/agents';
$response = $client->delete(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'ids' => [
1,
],
'emails' => [
'[email protected]',
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request DELETE \
"https://portal.timetoreply.com/api/entities/teams/1/agents" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"ids\": [
1
],
\"emails\": [
\"[email protected]\"
]
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 2,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
},
{
"email": "[email protected]",
"type": 1,
"existing": true,
"link_status": "Linked"
}
],
"first_page_url": "https://timetoreply.local/api/entities/teams/1/agents?per_page=2&page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/entities/teams/1/agents?per_page=2&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/teams/1/agents?per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/entities/teams/1/agents",
"per_page": 25,
"prev_page_url": null,
"to": 9,
"total": 9,
"failed": []
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Labels
Labels - Search
requires authentication
Search for labels based on the given search string
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/labels/search"
);
const params = {
"search": "test",
"per_page": "5",
"page": "1",
"force": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/labels/search';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'search' => 'test',
'per_page' => '5',
'page' => '1',
'force' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/labels/search?search=test&per_page=5&page=1&force=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [],
"first_page_url": "https://timetoreply.local/api/entities/labels/search?search=test&per_page=2&force=1&page=1",
"from": null,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/entities/labels/search?search=test&per_page=2&force=1&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/entities/labels/search?search=test&per_page=2&force=1&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/entities/labels/search",
"per_page": 2,
"prev_page_url": null,
"to": null,
"total": 0
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Tools
Filters
Filters - List
requires authentication
List all current filters and entities
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/message-filters/all-thread-filter-data"
);
const params = {
"view_id": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/settings/message-filters/all-thread-filter-data';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'view_id' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/tools/settings/message-filters/all-thread-filter-data?view_id=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"advanced_filters_count": {
"active": 0,
"total": 1
},
"domain_and_email_filters": {
"domains": 1,
"emails": 1
},
"agents": [
{
"id": 6,
"name": "America Brekke",
"email_usernames": [
"[email protected]"
],
"model_type": "Mailbox",
"icon": "user-plus"
},
{
"id": 2,
"name": "An Inactive Agent",
"email_usernames": [
"[email protected]"
],
"model_type": "Mailbox",
"icon": "user-plus"
},
{
"id": 4,
"name": "Barry Blassoples",
"email_usernames": [
"[email protected]"
],
"model_type": "Mailbox",
"icon": "user-plus"
},
{
"id": 9,
"name": "Chase Cormier",
"email_usernames": [
"[email protected]"
],
"model_type": "Mailbox",
"icon": "user-plus"
},
{
"id": 7,
"name": "Felicia Thompson",
"email_usernames": [
"[email protected]"
],
"model_type": "Mailbox",
"icon": "user-plus"
},
{
"id": 10,
"name": "Fern Jacobi",
"email_usernames": [
"[email protected]"
],
"model_type": "Mailbox",
"icon": "user-plus"
},
{
"id": 5,
"name": "Gracie Wunsch",
"email_usernames": [
"[email protected]"
],
"model_type": "Mailbox",
"icon": "user-plus"
},
{
"id": 8,
"name": "Madaline Ward",
"email_usernames": [
"[email protected]"
],
"model_type": "Mailbox",
"icon": "user-plus"
},
{
"id": 1,
"name": "Robert Teschmacher",
"email_usernames": [
"[email protected]"
],
"model_type": "Mailbox",
"icon": "user-plus"
},
{
"id": 3,
"name": "Robert Teschmacher Hotmail",
"email_usernames": [
"[email protected]"
],
"model_type": "Mailbox",
"icon": "user-plus"
}
],
"teams": [
{
"id": 2,
"name": "EU Support Team",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"model_type": "Team",
"icon": "handshake"
},
{
"id": 1,
"name": "US Support Team",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"model_type": "Team",
"icon": "handshake"
}
],
"group_mailboxes": [
{
"id": 2,
"name": "EU Support",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"model_type": "Group Mailbox",
"icon": "users"
},
{
"id": 1,
"name": "US Support",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"model_type": "Group Mailbox",
"icon": "users"
}
],
"customer_groups": [
{
"id": 3,
"name": "Active Campaign Customer Group",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"customer_domains": [
"steuber.com",
"tillman.net",
"wiza.info",
"gislason.com",
"sawayn.com",
"kuhic.com",
"littel.net",
"rau.net",
"lehner.com",
"connelly.org",
"emard.com",
"stoltenberg.org",
"leffler.com",
"romaguera.com",
"gibson.com",
"kuphal.info",
"gmail.com",
"kovacek.com",
"deckow.biz",
"braun.biz",
"hammes.com",
"beer.org",
"lebsack.com",
"yahoo.com",
"green.com",
"kirlin.info",
"konopelski.info",
"oconner.com",
"ferry.com",
"kutch.com",
"quigley.com",
"walker.biz",
"hotmail.com",
"conn.com",
"oreilly.com",
"bechtelar.com",
"kozey.com",
"okuneva.com",
"strosin.org",
"denesik.com",
"goyette.com",
"padberg.com",
"pollich.com",
"miller.com",
"haag.com",
"schuster.com",
"von.com",
"williamson.com",
"grady.com",
"beier.org",
"volkman.net",
"rempel.com",
"lesch.biz",
"bernier.com",
"kessler.info",
"leannon.com",
"okon.com",
"murray.com",
"ebert.com",
"kovacek.net",
"reynolds.org",
"mcglynn.com",
"hickle.com",
"ortiz.biz",
"kshlerin.com",
"beer.com",
"lang.info",
"quitzon.biz",
"dooley.com",
"herzog.net",
"yost.info",
"oberbrunner.com",
"blick.org",
"lesch.com",
"wisozk.com",
"koss.com",
"schneider.com",
"goodwin.info",
"boyer.info",
"sipes.com",
"murphy.com",
"jacobs.biz",
"wiegand.biz",
"monahan.com",
"rath.net",
"abshire.com",
"dickens.com",
"dietrich.biz",
"hoeger.com",
"dietrich.com",
"fahey.com",
"gerlach.org",
"rodriguez.info",
"johns.com",
"kertzmann.com",
"cassin.org",
"mosciski.net",
"kuhn.info",
"quitzon.net",
"gusikowski.org",
"pfannerstill.net",
"jaskolski.com",
"dicki.com",
"walter.org",
"beahan.com",
"bernhard.com",
"quigley.org",
"moen.com",
"wilkinson.biz",
"hoppe.org",
"rogahn.net",
"sauer.com",
"stamm.com",
"schulist.info",
"watsica.com",
"schaefer.biz",
"senger.info",
"considine.com",
"kunze.com",
"bauch.com",
"stiedemann.org",
"weissnat.info",
"purdy.biz",
"ruecker.biz",
"jakubowski.net",
"stroman.com",
"ledner.com",
"ankunding.com",
"cormier.org",
"kilback.org",
"doyle.org",
"cremin.com",
"beier.com",
"pagac.com",
"weimann.net",
"veum.com",
"mann.info",
"huels.com",
"ward.com",
"marks.org",
"boyle.com",
"senger.biz",
"pacocha.info",
"lemke.com",
"gleichner.biz",
"wunsch.com",
"huel.org",
"mann.com",
"toy.net",
"spinka.com",
"rath.biz",
"nolan.com",
"hansen.com",
"lakin.info",
"moore.biz",
"volkman.com",
"wolff.com",
"grady.org",
"rosenbaum.com",
"wisoky.com",
"christiansen.net",
"mohr.net",
"rempel.biz",
"johnston.com",
"gutmann.net",
"glover.com",
"conn.org",
"schroeder.info",
"nitzsche.com",
"schultz.com",
"stanton.biz",
"connelly.info",
"blanda.com",
"okeefe.com",
"schmitt.biz",
"schumm.biz",
"frami.com",
"treutel.info",
"schumm.com",
"lind.com",
"goldner.info",
"becker.net",
"rolfson.com",
"mante.com",
"schamberger.info",
"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org"
],
"model_type": "Contact Group",
"icon": "user-friends"
},
{
"id": 5,
"name": "Constant Contact Customer Group",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"customer_domains": [
"steuber.com",
"tillman.net",
"wiza.info",
"gislason.com",
"sawayn.com",
"kuhic.com",
"littel.net",
"rau.net",
"lehner.com",
"connelly.org",
"emard.com",
"stoltenberg.org",
"leffler.com",
"romaguera.com",
"gibson.com",
"kuphal.info",
"gmail.com",
"kovacek.com",
"deckow.biz",
"braun.biz",
"hammes.com",
"beer.org",
"lebsack.com",
"yahoo.com",
"green.com",
"kirlin.info",
"konopelski.info",
"oconner.com",
"ferry.com",
"kutch.com",
"quigley.com",
"walker.biz",
"hotmail.com",
"conn.com",
"oreilly.com",
"bechtelar.com",
"kozey.com",
"okuneva.com",
"strosin.org",
"denesik.com",
"goyette.com",
"padberg.com",
"pollich.com",
"miller.com",
"haag.com",
"schuster.com",
"von.com",
"williamson.com",
"grady.com",
"beier.org",
"volkman.net",
"rempel.com",
"lesch.biz",
"bernier.com",
"kessler.info",
"leannon.com",
"okon.com",
"murray.com",
"ebert.com",
"kovacek.net",
"reynolds.org",
"mcglynn.com",
"hickle.com",
"ortiz.biz",
"kshlerin.com",
"beer.com",
"lang.info",
"quitzon.biz",
"dooley.com",
"herzog.net",
"yost.info",
"oberbrunner.com",
"blick.org",
"lesch.com",
"wisozk.com",
"koss.com",
"schneider.com",
"goodwin.info",
"boyer.info",
"sipes.com",
"murphy.com",
"jacobs.biz",
"wiegand.biz",
"monahan.com",
"rath.net",
"abshire.com",
"dickens.com",
"dietrich.biz",
"hoeger.com",
"dietrich.com",
"fahey.com",
"gerlach.org",
"rodriguez.info",
"johns.com",
"kertzmann.com",
"cassin.org",
"mosciski.net",
"kuhn.info",
"quitzon.net",
"gusikowski.org",
"pfannerstill.net",
"jaskolski.com",
"dicki.com",
"walter.org",
"beahan.com",
"bernhard.com",
"quigley.org",
"moen.com",
"wilkinson.biz",
"hoppe.org",
"rogahn.net",
"sauer.com",
"stamm.com",
"schulist.info",
"watsica.com",
"schaefer.biz",
"senger.info",
"considine.com",
"kunze.com",
"bauch.com",
"stiedemann.org",
"weissnat.info",
"purdy.biz",
"ruecker.biz",
"jakubowski.net",
"stroman.com",
"ledner.com",
"ankunding.com",
"cormier.org",
"kilback.org",
"doyle.org",
"cremin.com",
"beier.com",
"pagac.com",
"weimann.net",
"veum.com",
"mann.info",
"huels.com",
"ward.com",
"marks.org",
"boyle.com",
"senger.biz",
"pacocha.info",
"lemke.com",
"gleichner.biz",
"wunsch.com",
"huel.org",
"mann.com",
"toy.net",
"spinka.com",
"rath.biz",
"nolan.com",
"hansen.com",
"lakin.info",
"moore.biz",
"volkman.com",
"wolff.com",
"grady.org",
"rosenbaum.com",
"wisoky.com",
"christiansen.net",
"mohr.net",
"rempel.biz",
"johnston.com",
"gutmann.net",
"glover.com",
"conn.org",
"schroeder.info",
"nitzsche.com",
"schultz.com",
"stanton.biz",
"connelly.info",
"blanda.com",
"okeefe.com",
"schmitt.biz",
"schumm.biz",
"frami.com",
"treutel.info",
"schumm.com",
"lind.com",
"goldner.info",
"becker.net",
"rolfson.com",
"mante.com",
"schamberger.info",
"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org"
],
"model_type": "Contact Group",
"icon": "user-friends"
},
{
"id": 2,
"name": "Hubspot Customer Group",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"customer_domains": [
"steuber.com",
"tillman.net",
"wiza.info",
"gislason.com",
"sawayn.com",
"kuhic.com",
"littel.net",
"rau.net",
"lehner.com",
"connelly.org",
"emard.com",
"stoltenberg.org",
"leffler.com",
"romaguera.com",
"gibson.com",
"kuphal.info",
"gmail.com",
"kovacek.com",
"deckow.biz",
"braun.biz",
"hammes.com",
"beer.org",
"lebsack.com",
"yahoo.com",
"green.com",
"kirlin.info",
"konopelski.info",
"oconner.com",
"ferry.com",
"kutch.com",
"quigley.com",
"walker.biz",
"hotmail.com",
"conn.com",
"oreilly.com",
"bechtelar.com",
"kozey.com",
"okuneva.com",
"strosin.org",
"denesik.com",
"goyette.com",
"padberg.com",
"pollich.com",
"miller.com",
"haag.com",
"schuster.com",
"von.com",
"williamson.com",
"grady.com",
"beier.org",
"volkman.net",
"rempel.com",
"lesch.biz",
"bernier.com",
"kessler.info",
"leannon.com",
"okon.com",
"murray.com",
"ebert.com",
"kovacek.net",
"reynolds.org",
"mcglynn.com",
"hickle.com",
"ortiz.biz",
"kshlerin.com",
"beer.com",
"lang.info",
"quitzon.biz",
"dooley.com",
"herzog.net",
"yost.info",
"oberbrunner.com",
"blick.org",
"lesch.com",
"wisozk.com",
"koss.com",
"schneider.com",
"goodwin.info",
"boyer.info",
"sipes.com",
"murphy.com",
"jacobs.biz",
"wiegand.biz",
"monahan.com",
"rath.net",
"abshire.com",
"dickens.com",
"dietrich.biz",
"hoeger.com",
"dietrich.com",
"fahey.com",
"gerlach.org",
"rodriguez.info",
"johns.com",
"kertzmann.com",
"cassin.org",
"mosciski.net",
"kuhn.info",
"quitzon.net",
"gusikowski.org",
"pfannerstill.net",
"jaskolski.com",
"dicki.com",
"walter.org",
"beahan.com",
"bernhard.com",
"quigley.org",
"moen.com",
"wilkinson.biz",
"hoppe.org",
"rogahn.net",
"sauer.com",
"stamm.com",
"schulist.info",
"watsica.com",
"schaefer.biz",
"senger.info",
"considine.com",
"kunze.com",
"bauch.com",
"stiedemann.org",
"weissnat.info",
"purdy.biz",
"ruecker.biz",
"jakubowski.net",
"stroman.com",
"ledner.com",
"ankunding.com",
"cormier.org",
"kilback.org",
"doyle.org",
"cremin.com",
"beier.com",
"pagac.com",
"weimann.net",
"veum.com",
"mann.info",
"huels.com",
"ward.com",
"marks.org",
"boyle.com",
"senger.biz",
"pacocha.info",
"lemke.com",
"gleichner.biz",
"wunsch.com",
"huel.org",
"mann.com",
"toy.net",
"spinka.com",
"rath.biz",
"nolan.com",
"hansen.com",
"lakin.info",
"moore.biz",
"volkman.com",
"wolff.com",
"grady.org",
"rosenbaum.com",
"wisoky.com",
"christiansen.net",
"mohr.net",
"rempel.biz",
"johnston.com",
"gutmann.net",
"glover.com",
"conn.org",
"schroeder.info",
"nitzsche.com",
"schultz.com",
"stanton.biz",
"connelly.info",
"blanda.com",
"okeefe.com",
"schmitt.biz",
"schumm.biz",
"frami.com",
"treutel.info",
"schumm.com",
"lind.com",
"goldner.info",
"becker.net",
"rolfson.com",
"mante.com",
"schamberger.info",
"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org"
],
"model_type": "Contact Group",
"icon": "user-friends"
},
{
"id": 4,
"name": "Maropost Customer Group",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"customer_domains": [
"steuber.com",
"tillman.net",
"wiza.info",
"gislason.com",
"sawayn.com",
"kuhic.com",
"littel.net",
"rau.net",
"lehner.com",
"connelly.org",
"emard.com",
"stoltenberg.org",
"leffler.com",
"romaguera.com",
"gibson.com",
"kuphal.info",
"gmail.com",
"kovacek.com",
"deckow.biz",
"braun.biz",
"hammes.com",
"beer.org",
"lebsack.com",
"yahoo.com",
"green.com",
"kirlin.info",
"konopelski.info",
"oconner.com",
"ferry.com",
"kutch.com",
"quigley.com",
"walker.biz",
"hotmail.com",
"conn.com",
"oreilly.com",
"bechtelar.com",
"kozey.com",
"okuneva.com",
"strosin.org",
"denesik.com",
"goyette.com",
"padberg.com",
"pollich.com",
"miller.com",
"haag.com",
"schuster.com",
"von.com",
"williamson.com",
"grady.com",
"beier.org",
"volkman.net",
"rempel.com",
"lesch.biz",
"bernier.com",
"kessler.info",
"leannon.com",
"okon.com",
"murray.com",
"ebert.com",
"kovacek.net",
"reynolds.org",
"mcglynn.com",
"hickle.com",
"ortiz.biz",
"kshlerin.com",
"beer.com",
"lang.info",
"quitzon.biz",
"dooley.com",
"herzog.net",
"yost.info",
"oberbrunner.com",
"blick.org",
"lesch.com",
"wisozk.com",
"koss.com",
"schneider.com",
"goodwin.info",
"boyer.info",
"sipes.com",
"murphy.com",
"jacobs.biz",
"wiegand.biz",
"monahan.com",
"rath.net",
"abshire.com",
"dickens.com",
"dietrich.biz",
"hoeger.com",
"dietrich.com",
"fahey.com",
"gerlach.org",
"rodriguez.info",
"johns.com",
"kertzmann.com",
"cassin.org",
"mosciski.net",
"kuhn.info",
"quitzon.net",
"gusikowski.org",
"pfannerstill.net",
"jaskolski.com",
"dicki.com",
"walter.org",
"beahan.com",
"bernhard.com",
"quigley.org",
"moen.com",
"wilkinson.biz",
"hoppe.org",
"rogahn.net",
"sauer.com",
"stamm.com",
"schulist.info",
"watsica.com",
"schaefer.biz",
"senger.info",
"considine.com",
"kunze.com",
"bauch.com",
"stiedemann.org",
"weissnat.info",
"purdy.biz",
"ruecker.biz",
"jakubowski.net",
"stroman.com",
"ledner.com",
"ankunding.com",
"cormier.org",
"kilback.org",
"doyle.org",
"cremin.com",
"beier.com",
"pagac.com",
"weimann.net",
"veum.com",
"mann.info",
"huels.com",
"ward.com",
"marks.org",
"boyle.com",
"senger.biz",
"pacocha.info",
"lemke.com",
"gleichner.biz",
"wunsch.com",
"huel.org",
"mann.com",
"toy.net",
"spinka.com",
"rath.biz",
"nolan.com",
"hansen.com",
"lakin.info",
"moore.biz",
"volkman.com",
"wolff.com",
"grady.org",
"rosenbaum.com",
"wisoky.com",
"christiansen.net",
"mohr.net",
"rempel.biz",
"johnston.com",
"gutmann.net",
"glover.com",
"conn.org",
"schroeder.info",
"nitzsche.com",
"schultz.com",
"stanton.biz",
"connelly.info",
"blanda.com",
"okeefe.com",
"schmitt.biz",
"schumm.biz",
"frami.com",
"treutel.info",
"schumm.com",
"lind.com",
"goldner.info",
"becker.net",
"rolfson.com",
"mante.com",
"schamberger.info",
"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org"
],
"model_type": "Contact Group",
"icon": "user-friends"
},
{
"id": 6,
"name": "Salesforce Customer Group",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"customer_domains": [
"steuber.com",
"tillman.net",
"wiza.info",
"gislason.com",
"sawayn.com",
"kuhic.com",
"littel.net",
"rau.net",
"lehner.com",
"connelly.org",
"emard.com",
"stoltenberg.org",
"leffler.com",
"romaguera.com",
"gibson.com",
"kuphal.info",
"gmail.com",
"kovacek.com",
"deckow.biz",
"braun.biz",
"hammes.com",
"beer.org",
"lebsack.com",
"yahoo.com",
"green.com",
"kirlin.info",
"konopelski.info",
"oconner.com",
"ferry.com",
"kutch.com",
"quigley.com",
"walker.biz",
"hotmail.com",
"conn.com",
"oreilly.com",
"bechtelar.com",
"kozey.com",
"okuneva.com",
"strosin.org",
"denesik.com",
"goyette.com",
"padberg.com",
"pollich.com",
"miller.com",
"haag.com",
"schuster.com",
"von.com",
"williamson.com",
"grady.com",
"beier.org",
"volkman.net",
"rempel.com",
"lesch.biz",
"bernier.com",
"kessler.info",
"leannon.com",
"okon.com",
"murray.com",
"ebert.com",
"kovacek.net",
"reynolds.org",
"mcglynn.com",
"hickle.com",
"ortiz.biz",
"kshlerin.com",
"beer.com",
"lang.info",
"quitzon.biz",
"dooley.com",
"herzog.net",
"yost.info",
"oberbrunner.com",
"blick.org",
"lesch.com",
"wisozk.com",
"koss.com",
"schneider.com",
"goodwin.info",
"boyer.info",
"sipes.com",
"murphy.com",
"jacobs.biz",
"wiegand.biz",
"monahan.com",
"rath.net",
"abshire.com",
"dickens.com",
"dietrich.biz",
"hoeger.com",
"dietrich.com",
"fahey.com",
"gerlach.org",
"rodriguez.info",
"johns.com",
"kertzmann.com",
"cassin.org",
"mosciski.net",
"kuhn.info",
"quitzon.net",
"gusikowski.org",
"pfannerstill.net",
"jaskolski.com",
"dicki.com",
"walter.org",
"beahan.com",
"bernhard.com",
"quigley.org",
"moen.com",
"wilkinson.biz",
"hoppe.org",
"rogahn.net",
"sauer.com",
"stamm.com",
"schulist.info",
"watsica.com",
"schaefer.biz",
"senger.info",
"considine.com",
"kunze.com",
"bauch.com",
"stiedemann.org",
"weissnat.info",
"purdy.biz",
"ruecker.biz",
"jakubowski.net",
"stroman.com",
"ledner.com",
"ankunding.com",
"cormier.org",
"kilback.org",
"doyle.org",
"cremin.com",
"beier.com",
"pagac.com",
"weimann.net",
"veum.com",
"mann.info",
"huels.com",
"ward.com",
"marks.org",
"boyle.com",
"senger.biz",
"pacocha.info",
"lemke.com",
"gleichner.biz",
"wunsch.com",
"huel.org",
"mann.com",
"toy.net",
"spinka.com",
"rath.biz",
"nolan.com",
"hansen.com",
"lakin.info",
"moore.biz",
"volkman.com",
"wolff.com",
"grady.org",
"rosenbaum.com",
"wisoky.com",
"christiansen.net",
"mohr.net",
"rempel.biz",
"johnston.com",
"gutmann.net",
"glover.com",
"conn.org",
"schroeder.info",
"nitzsche.com",
"schultz.com",
"stanton.biz",
"connelly.info",
"blanda.com",
"okeefe.com",
"schmitt.biz",
"schumm.biz",
"frami.com",
"treutel.info",
"schumm.com",
"lind.com",
"goldner.info",
"becker.net",
"rolfson.com",
"mante.com",
"schamberger.info",
"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org"
],
"model_type": "Contact Group",
"icon": "user-friends"
},
{
"id": 1,
"name": "Top Revenue Customers",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"customer_domains": [
"steuber.com",
"tillman.net",
"wiza.info",
"gislason.com",
"sawayn.com",
"kuhic.com",
"littel.net",
"rau.net",
"lehner.com",
"connelly.org",
"emard.com",
"stoltenberg.org",
"leffler.com",
"romaguera.com",
"gibson.com",
"kuphal.info",
"gmail.com",
"kovacek.com",
"deckow.biz",
"braun.biz",
"hammes.com",
"beer.org",
"lebsack.com",
"yahoo.com",
"green.com",
"kirlin.info",
"konopelski.info",
"oconner.com",
"ferry.com",
"kutch.com",
"quigley.com",
"walker.biz",
"hotmail.com",
"conn.com",
"oreilly.com",
"bechtelar.com",
"kozey.com",
"okuneva.com",
"strosin.org",
"denesik.com",
"goyette.com",
"padberg.com",
"pollich.com",
"miller.com",
"haag.com",
"schuster.com",
"von.com",
"williamson.com",
"grady.com",
"beier.org",
"volkman.net",
"rempel.com",
"lesch.biz",
"bernier.com",
"kessler.info",
"leannon.com",
"okon.com",
"murray.com",
"ebert.com",
"kovacek.net",
"reynolds.org",
"mcglynn.com",
"hickle.com",
"ortiz.biz",
"kshlerin.com",
"beer.com",
"lang.info",
"quitzon.biz",
"dooley.com",
"herzog.net",
"yost.info",
"oberbrunner.com",
"blick.org",
"lesch.com",
"wisozk.com",
"koss.com",
"schneider.com",
"goodwin.info",
"boyer.info",
"sipes.com",
"murphy.com",
"jacobs.biz",
"wiegand.biz",
"monahan.com",
"rath.net",
"abshire.com",
"dickens.com",
"dietrich.biz",
"hoeger.com",
"dietrich.com",
"fahey.com",
"gerlach.org",
"rodriguez.info",
"johns.com",
"kertzmann.com",
"cassin.org",
"mosciski.net",
"kuhn.info",
"quitzon.net",
"gusikowski.org",
"pfannerstill.net",
"jaskolski.com",
"dicki.com",
"walter.org",
"beahan.com",
"bernhard.com",
"quigley.org",
"moen.com",
"wilkinson.biz",
"hoppe.org",
"rogahn.net",
"sauer.com",
"stamm.com",
"schulist.info",
"watsica.com",
"schaefer.biz",
"senger.info",
"considine.com",
"kunze.com",
"bauch.com",
"stiedemann.org",
"weissnat.info",
"purdy.biz",
"ruecker.biz",
"jakubowski.net",
"stroman.com",
"ledner.com",
"ankunding.com",
"cormier.org",
"kilback.org",
"doyle.org",
"cremin.com",
"beier.com",
"pagac.com",
"weimann.net",
"veum.com",
"mann.info",
"huels.com",
"ward.com",
"marks.org",
"boyle.com",
"senger.biz",
"pacocha.info",
"lemke.com",
"gleichner.biz",
"wunsch.com",
"huel.org",
"mann.com",
"toy.net",
"spinka.com",
"rath.biz",
"nolan.com",
"hansen.com",
"lakin.info",
"moore.biz",
"volkman.com",
"wolff.com",
"grady.org",
"rosenbaum.com",
"wisoky.com",
"christiansen.net",
"mohr.net",
"rempel.biz",
"johnston.com",
"gutmann.net",
"glover.com",
"conn.org",
"schroeder.info",
"nitzsche.com",
"schultz.com",
"stanton.biz",
"connelly.info",
"blanda.com",
"okeefe.com",
"schmitt.biz",
"schumm.biz",
"frami.com",
"treutel.info",
"schumm.com",
"lind.com",
"goldner.info",
"becker.net",
"rolfson.com",
"mante.com",
"schamberger.info",
"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org"
],
"model_type": "Contact Group",
"icon": "user-friends"
},
{
"id": 7,
"name": "Zoho Customer Group",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"customer_domains": [
"steuber.com",
"tillman.net",
"wiza.info",
"gislason.com",
"sawayn.com",
"kuhic.com",
"littel.net",
"rau.net",
"lehner.com",
"connelly.org",
"emard.com",
"stoltenberg.org",
"leffler.com",
"romaguera.com",
"gibson.com",
"kuphal.info",
"gmail.com",
"kovacek.com",
"deckow.biz",
"braun.biz",
"hammes.com",
"beer.org",
"lebsack.com",
"yahoo.com",
"green.com",
"kirlin.info",
"konopelski.info",
"oconner.com",
"ferry.com",
"kutch.com",
"quigley.com",
"walker.biz",
"hotmail.com",
"conn.com",
"oreilly.com",
"bechtelar.com",
"kozey.com",
"okuneva.com",
"strosin.org",
"denesik.com",
"goyette.com",
"padberg.com",
"pollich.com",
"miller.com",
"haag.com",
"schuster.com",
"von.com",
"williamson.com",
"grady.com",
"beier.org",
"volkman.net",
"rempel.com",
"lesch.biz",
"bernier.com",
"kessler.info",
"leannon.com",
"okon.com",
"murray.com",
"ebert.com",
"kovacek.net",
"reynolds.org",
"mcglynn.com",
"hickle.com",
"ortiz.biz",
"kshlerin.com",
"beer.com",
"lang.info",
"quitzon.biz",
"dooley.com",
"herzog.net",
"yost.info",
"oberbrunner.com",
"blick.org",
"lesch.com",
"wisozk.com",
"koss.com",
"schneider.com",
"goodwin.info",
"boyer.info",
"sipes.com",
"murphy.com",
"jacobs.biz",
"wiegand.biz",
"monahan.com",
"rath.net",
"abshire.com",
"dickens.com",
"dietrich.biz",
"hoeger.com",
"dietrich.com",
"fahey.com",
"gerlach.org",
"rodriguez.info",
"johns.com",
"kertzmann.com",
"cassin.org",
"mosciski.net",
"kuhn.info",
"quitzon.net",
"gusikowski.org",
"pfannerstill.net",
"jaskolski.com",
"dicki.com",
"walter.org",
"beahan.com",
"bernhard.com",
"quigley.org",
"moen.com",
"wilkinson.biz",
"hoppe.org",
"rogahn.net",
"sauer.com",
"stamm.com",
"schulist.info",
"watsica.com",
"schaefer.biz",
"senger.info",
"considine.com",
"kunze.com",
"bauch.com",
"stiedemann.org",
"weissnat.info",
"purdy.biz",
"ruecker.biz",
"jakubowski.net",
"stroman.com",
"ledner.com",
"ankunding.com",
"cormier.org",
"kilback.org",
"doyle.org",
"cremin.com",
"beier.com",
"pagac.com",
"weimann.net",
"veum.com",
"mann.info",
"huels.com",
"ward.com",
"marks.org",
"boyle.com",
"senger.biz",
"pacocha.info",
"lemke.com",
"gleichner.biz",
"wunsch.com",
"huel.org",
"mann.com",
"toy.net",
"spinka.com",
"rath.biz",
"nolan.com",
"hansen.com",
"lakin.info",
"moore.biz",
"volkman.com",
"wolff.com",
"grady.org",
"rosenbaum.com",
"wisoky.com",
"christiansen.net",
"mohr.net",
"rempel.biz",
"johnston.com",
"gutmann.net",
"glover.com",
"conn.org",
"schroeder.info",
"nitzsche.com",
"schultz.com",
"stanton.biz",
"connelly.info",
"blanda.com",
"okeefe.com",
"schmitt.biz",
"schumm.biz",
"frami.com",
"treutel.info",
"schumm.com",
"lind.com",
"goldner.info",
"becker.net",
"rolfson.com",
"mante.com",
"schamberger.info",
"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org"
],
"model_type": "Contact Group",
"icon": "user-friends"
}
],
"customers": [
{
"id": 2441,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2271,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2391,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2380,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2528,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2039,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2170,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2132,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2281,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2077,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2037,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2398,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2573,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2506,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2070,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2046,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2186,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2329,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2321,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2470,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2266,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2148,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2058,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2151,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2131,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2057,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2568,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2065,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2561,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2600,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2580,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2419,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2332,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2282,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2315,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2318,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2090,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2192,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2538,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2197,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2255,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2574,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2405,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2431,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2480,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2319,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2199,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2278,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2272,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2424,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2253,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2558,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2147,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2006,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2532,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2416,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2602,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2040,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2401,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2556,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2316,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2032,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2371,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2118,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2227,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2527,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2285,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2590,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2250,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2251,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2254,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2572,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2141,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2021,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2312,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2212,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2063,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2366,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2612,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2325,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2478,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2421,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2283,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2012,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2116,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2059,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2368,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2177,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2030,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2526,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2377,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2531,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2498,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2291,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2607,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2079,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2450,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2293,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2298,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2140,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2520,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2433,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2422,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2229,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2610,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2313,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2523,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2247,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2114,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2387,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2452,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2017,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2566,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2228,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2591,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2,
"name": "customer.com",
"email_usernames": [
"customer.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2402,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2193,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2605,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2301,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2084,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2164,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2327,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2076,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2522,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2496,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2069,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2596,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2553,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2152,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2382,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2564,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2560,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2174,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2257,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2078,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2394,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2552,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2579,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2203,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2399,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2184,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2537,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2545,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2415,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2095,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2384,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2062,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2504,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2295,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2486,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2136,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2004,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2133,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2459,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2194,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2588,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2165,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2397,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2468,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2304,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2231,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2305,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2409,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2427,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2492,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2211,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2209,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2570,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2379,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2551,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2034,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2547,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2404,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2056,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2592,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2306,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2577,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2407,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2364,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2386,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2225,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2049,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2052,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2518,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2249,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2435,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2462,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2510,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2092,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2128,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2493,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2178,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2363,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2101,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2038,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2019,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2340,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2549,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2599,
"name": "[email protected]",
"email_usernames": [
"[email protected]"
],
"model_type": "Contact",
"icon": "user"
}
],
"goals": {
"first_reply_time_goal": 3600,
"first_reply_time_goal_bands": [],
"overall_reply_time_goal": 3600,
"overall_reply_time_goal_bands": [],
"time_to_close_goal": 7200,
"time_to_close_goal_bands": []
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Domain Filters - List
requires authentication
List all Domain Filters
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/message-filters/domains"
);
const params = {
"sort_by": "domain",
"direction": "asc",
"page": "1",
"per_page": "5",
"search": "spam",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/settings/message-filters/domains';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'sort_by' => 'domain',
'direction' => 'asc',
'page' => '1',
'per_page' => '5',
'search' => 'spam',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/tools/settings/message-filters/domains?sort_by=domain&direction=asc&page=1&per_page=5&search=spam" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"domains": {
"current_page": 1,
"data": [
"spam.com"
],
"first_page_url": "https://timetoreply.local/api/tools/settings/message-filters/domains?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/tools/settings/message-filters/domains?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/tools/settings/message-filters/domains?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/tools/settings/message-filters/domains",
"per_page": 2,
"prev_page_url": null,
"to": 1,
"total": 1
},
"whitelisting": false
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Domain Filters - Store
requires authentication
Block domains
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/message-filters/domains/block"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"domains": [
"spam.com"
]
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/settings/message-filters/domains/block';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'domains' => [
'spam.com',
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/tools/settings/message-filters/domains/block" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"domains\": [
\"spam.com\"
]
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
[
{
"id": 11,
"domain": "spam.com"
}
]
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Domain Filters - Delete
requires authentication
Unblock domains
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/message-filters/domains/unblock"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"domains": [
"spam.com"
]
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/settings/message-filters/domains/unblock';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'domains' => [
'spam.com',
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/tools/settings/message-filters/domains/unblock" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"domains\": [
\"spam.com\"
]
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"status": "Domains unblocked successfully"
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Domain Filters - Delete All
requires authentication
Unblock All domains
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/message-filters/domains/unblockAll"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "POST",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/settings/message-filters/domains/unblockAll';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/tools/settings/message-filters/domains/unblockAll" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"status": "Domains unblocked successfully"
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Domain Filters - Whitelisting
requires authentication
Toggle on/off Domain Whitelisting
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/message-filters/domains/whitelisting/toggle"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"whitelisting": true
};
fetch(url, {
method: "PATCH",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/settings/message-filters/domains/whitelisting/toggle';
$response = $client->patch(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'whitelisting' => true,
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request PATCH \
"https://portal.timetoreply.com/api/tools/settings/message-filters/domains/whitelisting/toggle" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"whitelisting\": true
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"status": "Domain whitelisting enabled"
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Max Reply Time - Get
requires authentication
Get the current Max Reply Time settings
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/message-filters/max-reply-time"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/settings/message-filters/max-reply-time';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/tools/settings/message-filters/max-reply-time" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"max_reply_time_enabled": true,
"max_reply_time_hrs": 40
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Max Reply Time - Set
requires authentication
Set the current Max Reply Time settings
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/message-filters/max-reply-time"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"max_reply_time_enabled": true,
"max_reply_time_hrs": 40
};
fetch(url, {
method: "PATCH",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/settings/message-filters/max-reply-time';
$response = $client->patch(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'max_reply_time_enabled' => true,
'max_reply_time_hrs' => 40,
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request PATCH \
"https://portal.timetoreply.com/api/tools/settings/message-filters/max-reply-time" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"max_reply_time_enabled\": true,
\"max_reply_time_hrs\": 40
}"
Example response (200):
{
"max_reply_time_enabled": true,
"max_reply_time_hrs": 40
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Email Filters - List
requires authentication
Get email address filters
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/message-filters/usernames"
);
const params = {
"sort_by": "email_address",
"direction": "asc",
"page": "1",
"per_page": "5",
"search": "spam",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/settings/message-filters/usernames';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'sort_by' => 'email_address',
'direction' => 'asc',
'page' => '1',
'per_page' => '5',
'search' => 'spam',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/tools/settings/message-filters/usernames?sort_by=email_address&direction=asc&page=1&per_page=5&search=spam" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [],
"first_page_url": "https://timetoreply.local/api/tools/settings/message-filters/usernames?page=1",
"from": null,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/tools/settings/message-filters/usernames?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/tools/settings/message-filters/usernames?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/tools/settings/message-filters/usernames",
"per_page": 2,
"prev_page_url": null,
"to": null,
"total": 0
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Email Filters - Store
requires authentication
Block email addresses
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/message-filters/usernames/block"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"usernames": [
"[email protected]"
]
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/settings/message-filters/usernames/block';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'usernames' => [
'[email protected]',
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/tools/settings/message-filters/usernames/block" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"usernames\": [
\"[email protected]\"
]
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
[
{
"id": 24,
"username": "spam",
"domain_id": 126,
"email_address": "[email protected]"
}
]
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Email Filters - Delete
requires authentication
Unblock email addresses
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/message-filters/usernames/unblock"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"usernames": [
"[email protected]"
]
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/settings/message-filters/usernames/unblock';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'usernames' => [
'[email protected]',
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/tools/settings/message-filters/usernames/unblock" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"usernames\": [
\"[email protected]\"
]
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"status": "Email addresses unblocked successfully"
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Advanced Filters - List
requires authentication
List all Advanced filters
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/message-filters/advanced"
);
const params = {
"per_page": "15",
"page": "1",
"sort_by": "name",
"direction": "asc",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/settings/message-filters/advanced';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'per_page' => '15',
'page' => '1',
'sort_by' => 'name',
'direction' => 'asc',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/tools/settings/message-filters/advanced?per_page=15&page=1&sort_by=name&direction=asc" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"id": 1,
"company_id": 1,
"name": "example message filter group",
"active": false,
"message_filters_count": 1,
"message_filters": [
{
"id": 1,
"message_filter_group_id": 1,
"field": "Subject",
"operator": "does not equal",
"type": "and",
"value": "example message filter"
}
]
}
],
"first_page_url": "https://timetoreply.local/api/tools/settings/message-filters/advanced?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/tools/settings/message-filters/advanced?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/tools/settings/message-filters/advanced?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/tools/settings/message-filters/advanced",
"per_page": 2,
"prev_page_url": null,
"to": 1,
"total": 1
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Advanced Filters - Store
requires authentication
Add a new Advanced Filter
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/message-filters/advanced"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"filterName": "From Does Not Contain no-reply example",
"filters": [
{
"field": "From",
"operator": "does not contain",
"type": "and",
"value": "no-reply"
}
]
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/settings/message-filters/advanced';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'filterName' => 'From Does Not Contain no-reply example',
'filters' => [
[
'field' => 'From',
'operator' => 'does not contain',
'type' => 'and',
'value' => 'no-reply',
],
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/tools/settings/message-filters/advanced" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"filterName\": \"From Does Not Contain no-reply example\",
\"filters\": [
{
\"field\": \"From\",
\"operator\": \"does not contain\",
\"type\": \"and\",
\"value\": \"no-reply\"
}
]
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 2,
"company_id": 1,
"name": "From Does Not Contain no-reply example",
"active": true
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Advanced Filters - Update
requires authentication
Update an Advanced Filter
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/message-filters/advanced/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"filterName": "From Does Not Contain no-reply filter",
"filters": [
{
"field": "From",
"operator": "does not contain",
"type": "and",
"value": "no-reply"
}
]
};
fetch(url, {
method: "PATCH",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/settings/message-filters/advanced/1';
$response = $client->patch(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'filterName' => 'From Does Not Contain no-reply filter',
'filters' => [
[
'field' => 'From',
'operator' => 'does not contain',
'type' => 'and',
'value' => 'no-reply',
],
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request PATCH \
"https://portal.timetoreply.com/api/tools/settings/message-filters/advanced/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"filterName\": \"From Does Not Contain no-reply filter\",
\"filters\": [
{
\"field\": \"From\",
\"operator\": \"does not contain\",
\"type\": \"and\",
\"value\": \"no-reply\"
}
]
}"
Example response (200):
{
"id": 1,
"company_id": 1,
"name": "From Does Not Contain no-reply filter",
"active": true,
"message_filters": [
{
"id": 1,
"message_filter_group_id": 1,
"field": "From",
"operator": "does not contain",
"type": "and",
"value": "no-reply"
}
]
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Advanced Filters - Delete
requires authentication
Delete an Advanced Filter
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/message-filters/advanced/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "DELETE",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/settings/message-filters/advanced/1';
$response = $client->delete(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request DELETE \
"https://portal.timetoreply.com/api/tools/settings/message-filters/advanced/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
{
"status": "Advanced filter deleted."
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Advanced Filters - Toggle
requires authentication
Toggle on/off an Advanced Filter
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/message-filters/advanced/1/toggle"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "PATCH",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/settings/message-filters/advanced/1/toggle';
$response = $client->patch(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request PATCH \
"https://portal.timetoreply.com/api/tools/settings/message-filters/advanced/1/toggle" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 1,
"company_id": 1,
"name": "example message filter group",
"active": true
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Goals
Reply Time Goals - List
requires authentication
Get current reply time goals (shown in seconds)
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/reply-time-goals"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/settings/reply-time-goals';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/tools/settings/reply-time-goals" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"first_reply_time_goal": 3600,
"first_reply_time_goal_bands": [],
"overall_reply_time_goal": 3600,
"overall_reply_time_goal_bands": [],
"time_to_close_goal": 7200,
"time_to_close_goal_bands": []
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Reply Time Goals - Update
requires authentication
Update Reply Time Goals
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/reply-time-goals"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"first_reply_time_goal": 3600,
"overall_reply_time_goal": 3600,
"time_to_close_goal": 3600,
"first_reply_time_goal_bands": [
1800,
7200
],
"overall_reply_time_goal_bands": [
1800,
7200
],
"time_to_close_goal_bands": [
1800,
7200
]
};
fetch(url, {
method: "PATCH",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/settings/reply-time-goals';
$response = $client->patch(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'first_reply_time_goal' => 3600,
'overall_reply_time_goal' => 3600,
'time_to_close_goal' => 3600,
'first_reply_time_goal_bands' => [
1800,
7200,
],
'overall_reply_time_goal_bands' => [
1800,
7200,
],
'time_to_close_goal_bands' => [
1800,
7200,
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request PATCH \
"https://portal.timetoreply.com/api/tools/settings/reply-time-goals" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"first_reply_time_goal\": 3600,
\"overall_reply_time_goal\": 3600,
\"time_to_close_goal\": 3600,
\"first_reply_time_goal_bands\": [
1800,
7200
],
\"overall_reply_time_goal_bands\": [
1800,
7200
],
\"time_to_close_goal_bands\": [
1800,
7200
]
}"
Example response (200):
{
"first_reply_time_goal": 3600,
"first_reply_time_goal_bands": [
1800,
7200
],
"overall_reply_time_goal": 3600,
"overall_reply_time_goal_bands": [
1800,
7200
],
"time_to_close_goal": 3600,
"time_to_close_goal_bands": [
1800,
7200
]
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Profile
Profile - Get
requires authentication
Your account basic data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/me"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/me';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/me" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
{
"id": "1",
"name": "Peter Rabbit",
"email": "[email protected]"
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Settings
Internal Domains - List
requires authentication
List all internal domains
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/company/internal-domains"
);
const params = {
"sort_by": "domain",
"direction": "asc",
"per_page": "2",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/company/internal-domains';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'sort_by' => 'domain',
'direction' => 'asc',
'per_page' => '2',
'page' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/tools/company/internal-domains?sort_by=domain&direction=asc&per_page=2&page=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"id": 8,
"domain": "timetoreply.com",
"add_method": "automatic"
}
],
"first_page_url": "https://timetoreply.local/api/tools/company/internal-domains?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/tools/company/internal-domains?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/tools/company/internal-domains?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/tools/company/internal-domains",
"per_page": 2,
"prev_page_url": null,
"to": 1,
"total": 1
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Internal Domains - Store
requires authentication
Add a new internal domain
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/company/internal-domains"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"domain": "example.com"
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/company/internal-domains';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'domain' => 'example.com',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/tools/company/internal-domains" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"domain\": \"example.com\"
}"
Example response (200):
{
"current_page": 1,
"data": [
{
"id": 1,
"domain": "yourdomain.com",
"add_method": "automatic"
},
{
"id": 2,
"domain": "example.com",
"add_method": "manual"
}
],
"first_page_url": "https://portal.timetoreply.com/api/tools/company/internal-domains?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://portal.timetoreply.com/api/tools/company/internal-domains?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://portal.timetoreply.com/api/tools/company/internal-domains?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://portal.timetoreply.com/api/tools/company/internal-domains",
"per_page": 15,
"prev_page_url": null,
"to": 2,
"total": 2
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Internal Domains - Delete
requires authentication
Remove an internal domain
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/company/internal-domains/12"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "DELETE",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/company/internal-domains/12';
$response = $client->delete(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request DELETE \
"https://portal.timetoreply.com/api/tools/company/internal-domains/12" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"id": 7,
"domain": "hotmail.com",
"add_method": "automatic"
},
{
"id": 8,
"domain": "timetoreply.com",
"add_method": "automatic"
}
],
"first_page_url": "https://timetoreply.local/api/tools/company/internal-domains/12?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/tools/company/internal-domains/12?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/tools/company/internal-domains/12?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/tools/company/internal-domains/12",
"per_page": 15,
"prev_page_url": null,
"to": 2,
"total": 2
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Conversation Threading Style - Set
requires authentication
Set the current Conversation Threading Style
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/company/conversation-threading-style"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"style": "responding_to"
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/company/conversation-threading-style';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'style' => 'responding_to',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/tools/company/conversation-threading-style" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"style\": \"responding_to\"
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"status": "Preference updated successfully"
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Closing Email Addresses - List
requires authentication
List all "closing" email addresses
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/company/close-conversation-emails"
);
const params = {
"sort_by": "domain",
"direction": "asc",
"per_page": "2",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/company/close-conversation-emails';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'sort_by' => 'domain',
'direction' => 'asc',
'per_page' => '2',
'page' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/tools/company/close-conversation-emails?sort_by=domain&direction=asc&per_page=2&page=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"id": 14,
"username": "closed",
"email_address": "[email protected]"
}
],
"first_page_url": "https://timetoreply.local/api/tools/company/close-conversation-emails?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/tools/company/close-conversation-emails?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/tools/company/close-conversation-emails?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/tools/company/close-conversation-emails",
"per_page": 2,
"prev_page_url": null,
"to": 1,
"total": 1
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Closing Email Addresses - Store
requires authentication
Add a new "closing" email address
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/company/close-conversation-emails"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"email": "[email protected]"
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/company/close-conversation-emails';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'email' => '[email protected]',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/tools/company/close-conversation-emails" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"email\": \"[email protected]\"
}"
Example response (200):
[
{
"current_page": 1,
"data": [
{
"id": 1,
"username": "closed",
"email_address": "[email protected]"
}
],
"first_page_url": "https://portal.timetoreply.com/api/tools/company/close-conversation-emails?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://portal.timetoreply.com/api/tools/company/close-conversation-emails?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://portal.timetoreply.com/api/tools/company/close-conversation-emails?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://portal.timetoreply.com/api/tools/company/close-conversation-emails",
"per_page": 15,
"prev_page_url": null,
"to": 1,
"total": 1
}
]
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Closing Email Addresses - Delete
requires authentication
Remove a "closing" email address
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/company/close-conversation-emails/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "DELETE",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/company/close-conversation-emails/1';
$response = $client->delete(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request DELETE \
"https://portal.timetoreply.com/api/tools/company/close-conversation-emails/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"id": 14,
"username": "closed",
"email_address": "[email protected]"
}
],
"first_page_url": "https://timetoreply.local/api/tools/company/close-conversation-emails/1?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/tools/company/close-conversation-emails/1?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/tools/company/close-conversation-emails/1?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/tools/company/close-conversation-emails/1",
"per_page": 15,
"prev_page_url": null,
"to": 1,
"total": 1
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Business Hours
Business Hours - List
requires authentication
Get all existing business hours for either a company or a mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/company/business-hours"
);
const params = {
"forModel": "company",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/company/business-hours';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'forModel' => 'company',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/tools/company/business-hours?forModel=company" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
[
{
"id": 1,
"day": "mon",
"start": "09:00:00",
"end": "17:00:00"
},
{
"id": 2,
"day": "tue",
"start": "09:00:00",
"end": "17:00:00"
},
{
"id": 3,
"day": "wed",
"start": "09:00:00",
"end": "17:00:00"
},
{
"id": 4,
"day": "thu",
"start": "09:00:00",
"end": "17:00:00"
},
{
"id": 5,
"day": "fri",
"start": "09:00:00",
"end": "17:00:00"
}
]
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Business Hours - Store
requires authentication
Add a new set of business hours
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/company/business-hours"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"day": "monfri",
"from": "09:00:00",
"to": "17:00:00",
"forModel": "company"
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/company/business-hours';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'day' => 'monfri',
'from' => '09:00:00',
'to' => '17:00:00',
'forModel' => 'company',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/tools/company/business-hours" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"day\": \"monfri\",
\"from\": \"09:00:00\",
\"to\": \"17:00:00\",
\"forModel\": \"company\"
}"
Example response (201):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
[
{
"id": 1,
"day": "mon",
"start": "09:00:00",
"end": "17:00:00"
},
{
"id": 2,
"day": "tue",
"start": "09:00:00",
"end": "17:00:00"
},
{
"id": 3,
"day": "wed",
"start": "09:00:00",
"end": "17:00:00"
},
{
"id": 4,
"day": "thu",
"start": "09:00:00",
"end": "17:00:00"
},
{
"id": 5,
"day": "fri",
"start": "09:00:00",
"end": "17:00:00"
}
]
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Business Hours - Delete
requires authentication
Delete a set of Business Hours
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/company/business-hours/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"forModel": "company"
};
fetch(url, {
method: "DELETE",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/company/business-hours/1';
$response = $client->delete(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'forModel' => 'company',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request DELETE \
"https://portal.timetoreply.com/api/tools/company/business-hours/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"forModel\": \"company\"
}"
Example response (200):
[
{
"id": 1,
"day": "mon",
"start": "09:00:00",
"end": "17:00:00"
},
{
"id": 2,
"day": "tue",
"start": "09:00:00",
"end": "17:00:00"
},
{
"id": 3,
"day": "wed",
"start": "09:00:00",
"end": "17:00:00"
},
{
"id": 4,
"day": "thu",
"start": "09:00:00",
"end": "17:00:00"
}
]
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Calendar Sync
Calendar Sync Settings - Index
requires authentication
Get all calendar sync settings
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/company/calendar-sync-settings"
);
const params = {
"sort_by": "operator",
"direction": "asc",
"page": "1",
"per_page": "10",
"search": "Google",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/company/calendar-sync-settings';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'sort_by' => 'operator',
'direction' => 'asc',
'page' => '1',
'per_page' => '10',
'search' => 'Google',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/tools/company/calendar-sync-settings?sort_by=operator&direction=asc&page=1&per_page=10&search=Google" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [],
"first_page_url": "https://timetoreply.local/api/tools/company/calendar-sync-settings?page=1",
"from": null,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/tools/company/calendar-sync-settings?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/tools/company/calendar-sync-settings?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/tools/company/calendar-sync-settings",
"per_page": 2,
"prev_page_url": null,
"to": null,
"total": 0
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Calendar Sync Settings - Store
requires authentication
Save a new calendar sync setting
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/company/calendar-sync-settings"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"operator": "contains",
"value": "Out of Office"
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/company/calendar-sync-settings';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'operator' => 'contains',
'value' => 'Out of Office',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/tools/company/calendar-sync-settings" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"operator\": \"contains\",
\"value\": \"Out of Office\"
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"company_id": 1,
"operator": "contains",
"value": "Out of Office",
"updated_at": "2025-01-02 17:15:08",
"created_at": "2025-01-02 17:15:08",
"id": 2
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Calendar Sync Settings - Update
requires authentication
Update an existing calendar sync setting
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/company/calendar-sync-settings/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"operator": "contains",
"value": "Out of Office"
};
fetch(url, {
method: "PUT",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/company/calendar-sync-settings/1';
$response = $client->put(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'operator' => 'contains',
'value' => 'Out of Office',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request PUT \
"https://portal.timetoreply.com/api/tools/company/calendar-sync-settings/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"operator\": \"contains\",
\"value\": \"Out of Office\"
}"
Example response (200):
{
"id": 1,
"company_id": 1,
"operator": "contains",
"value": "Out of Office",
"created_at": "2024-01-01 00:00:00",
"updated_at": "2024-01-01 00:00:00"
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Calendar Sync Settings - Delete
requires authentication
Delete a calendar sync setting
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/company/calendar-sync-settings/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "DELETE",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/company/calendar-sync-settings/1';
$response = $client->delete(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request DELETE \
"https://portal.timetoreply.com/api/tools/company/calendar-sync-settings/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"status": "Calendar sync setting deleted."
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Leave Days
Leave Days - Store Range
requires authentication
Store a range of leave days
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/company/leave-days/range"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"from": "2020-01-01",
"to": "2020-01-31",
"type": "leave",
"forModel": "company"
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/company/leave-days/range';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'from' => '2020-01-01',
'to' => '2020-01-31',
'type' => 'leave',
'forModel' => 'company',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/tools/company/leave-days/range" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"from\": \"2020-01-01\",
\"to\": \"2020-01-31\",
\"type\": \"leave\",
\"forModel\": \"company\"
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
[
{
"id": 1,
"type": "leave",
"date": "2020-01-01"
},
{
"id": 2,
"type": "leave",
"date": "2020-01-02"
},
{
"id": 3,
"type": "leave",
"date": "2020-01-03"
},
{
"id": 4,
"type": "leave",
"date": "2020-01-04"
},
{
"id": 5,
"type": "leave",
"date": "2020-01-05"
},
{
"date": "2020-01-06",
"type": "leave",
"id": 6
},
{
"date": "2020-01-07",
"type": "leave",
"id": 7
},
{
"date": "2020-01-08",
"type": "leave",
"id": 8
},
{
"date": "2020-01-09",
"type": "leave",
"id": 9
},
{
"date": "2020-01-10",
"type": "leave",
"id": 10
},
{
"date": "2020-01-11",
"type": "leave",
"id": 11
},
{
"date": "2020-01-12",
"type": "leave",
"id": 12
},
{
"date": "2020-01-13",
"type": "leave",
"id": 13
},
{
"date": "2020-01-14",
"type": "leave",
"id": 14
},
{
"date": "2020-01-15",
"type": "leave",
"id": 15
},
{
"date": "2020-01-16",
"type": "leave",
"id": 16
},
{
"date": "2020-01-17",
"type": "leave",
"id": 17
},
{
"date": "2020-01-18",
"type": "leave",
"id": 18
},
{
"date": "2020-01-19",
"type": "leave",
"id": 19
},
{
"date": "2020-01-20",
"type": "leave",
"id": 20
},
{
"date": "2020-01-21",
"type": "leave",
"id": 21
},
{
"date": "2020-01-22",
"type": "leave",
"id": 22
},
{
"date": "2020-01-23",
"type": "leave",
"id": 23
},
{
"date": "2020-01-24",
"type": "leave",
"id": 24
},
{
"date": "2020-01-25",
"type": "leave",
"id": 25
},
{
"date": "2020-01-26",
"type": "leave",
"id": 26
},
{
"date": "2020-01-27",
"type": "leave",
"id": 27
},
{
"date": "2020-01-28",
"type": "leave",
"id": 28
},
{
"date": "2020-01-29",
"type": "leave",
"id": 29
},
{
"date": "2020-01-30",
"type": "leave",
"id": 30
},
{
"date": "2020-01-31",
"type": "leave",
"id": 31
}
]
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Leave Days - Store
requires authentication
Store a Leave Day
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/company/leave-days"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"year": "2020",
"month": "Jan",
"day": "01",
"forModel": "company"
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/company/leave-days';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'year' => '2020',
'month' => 'Jan',
'day' => '01',
'forModel' => 'company',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/tools/company/leave-days" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"year\": \"2020\",
\"month\": \"Jan\",
\"day\": \"01\",
\"forModel\": \"company\"
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 1,
"type": "leave",
"date": "2020-01-01"
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Leave Days - Delete
requires authentication
Delete a leave day
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/company/leave-days/1"
);
const params = {
"forModel": "company",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "DELETE",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/company/leave-days/1';
$response = $client->delete(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'forModel' => 'company',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request DELETE \
"https://portal.timetoreply.com/api/tools/company/leave-days/1?forModel=company" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
{
"status": "Leave day removed."
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Users
Users - Invite
requires authentication
Invite a new user
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/users/invite-user"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"name": "Peter Rabbit",
"email": "[email protected]",
"role": "Restricted Manager",
"agentPermissions": [
1
],
"teamPermissions": [
1
],
"groupPermissions": [
1
],
"customerGroupPermissions": [
1
]
};
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/users/invite-user';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'name' => 'Peter Rabbit',
'email' => '[email protected]',
'role' => 'Restricted Manager',
'agentPermissions' => [
1,
],
'teamPermissions' => [
1,
],
'groupPermissions' => [
1,
],
'customerGroupPermissions' => [
1,
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/tools/users/invite-user" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"name\": \"Peter Rabbit\",
\"email\": \"[email protected]\",
\"role\": \"Restricted Manager\",
\"agentPermissions\": [
1
],
\"teamPermissions\": [
1
],
\"groupPermissions\": [
1
],
\"customerGroupPermissions\": [
1
]
}"
Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"status": "Invitation sent successfully"
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Users - Resend Invite
requires authentication
Resend Invitation to a new user
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/users/invite-user/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "POST",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/users/invite-user/1';
$response = $client->post(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request POST \
"https://portal.timetoreply.com/api/tools/users/invite-user/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"status": "Invitation deleted successfully"
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Users - Delete Invite
requires authentication
Delete Invitation to a new user
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/users/invite-user/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "DELETE",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/users/invite-user/1';
$response = $client->delete(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request DELETE \
"https://portal.timetoreply.com/api/tools/users/invite-user/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
{
"status": "Invitation deleted successfully"
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Roles - List
requires authentication
List all possible roles
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/users/roles"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/users/roles';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/tools/users/roles" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
[
{
"id": 2,
"name": "company_admin",
"description": "Company Administrator"
},
{
"id": 3,
"name": "manager",
"description": "Company Manager"
},
{
"id": 4,
"name": "restricted_manager",
"description": "Restricted Manager"
},
{
"id": 5,
"name": "agent",
"description": "Company Agent"
}
]
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Users - Show
requires authentication
Get a user, their role and their permissions
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/users/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/users/1';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/tools/users/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
{
"id": 1,
"firstname": "Peter",
"lastname": "Rabbit",
"email": "[email protected]",
"phone": null,
"country_code": null,
"active": true,
"company_id": 1,
"created_at": "2020-01-01 00:00:00",
"updated_at": "2020-01-01 00:00:00",
"last_login_at": null,
"last_login_ip": null,
"provider": null,
"provider_id": null,
"complete_name": "Peter Rabbit",
"php_time_zone": "UTC",
"company": "TimeToReply",
"timezone": "UTC",
"role": "Company Administrator",
"agentPermissions": [],
"groupPermissions": [],
"teamPermissions": [],
"customerGroupPermissions": []
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Users - Update
requires authentication
Update a user
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/users/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"role": "Restricted Manager",
"agentPermissions": [
1
],
"teamPermissions": [
1
],
"groupPermissions": [
1
],
"customerGroupPermissions": [
1
]
};
fetch(url, {
method: "PATCH",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/users/1';
$response = $client->patch(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'json' => [
'role' => 'Restricted Manager',
'agentPermissions' => [
1,
],
'teamPermissions' => [
1,
],
'groupPermissions' => [
1,
],
'customerGroupPermissions' => [
1,
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request PATCH \
"https://portal.timetoreply.com/api/tools/users/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json" \
--data "{
\"role\": \"Restricted Manager\",
\"agentPermissions\": [
1
],
\"teamPermissions\": [
1
],
\"groupPermissions\": [
1
],
\"customerGroupPermissions\": [
1
]
}"
Example response (200):
{
"id": 1,
"firstname": "Peter",
"lastname": "Rabbit",
"email": "[email protected]",
"phone": null,
"country_code": null,
"active": true,
"company_id": 1,
"created_at": "2020-01-01 00:00:00",
"updated_at": "2020-01-01 00:00:00",
"last_login_at": null,
"last_login_ip": null,
"provider": null,
"provider_id": null,
"complete_name": "Peter Rabbit",
"php_time_zone": "UTC",
"company": "TimeToReply",
"timezone": "UTC",
"role": "Company Administrator",
"agentPermissions": [],
"groupPermissions": [],
"teamPermissions": [],
"customerGroupPermissions": []
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Users - Delete
requires authentication
Removes a user from your company (their user account will still exist, but it can no longer access your company data)
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/users/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "DELETE",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/users/1';
$response = $client->delete(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request DELETE \
"https://portal.timetoreply.com/api/tools/users/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
{
"status": "User removed from company successfully."
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Users - List
requires authentication
List users
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/users"
);
const params = {
"sort_by": "name",
"direction": "asc",
"per_page": "2",
"page": "1",
"search": "peter",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/tools/users';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'sort_by' => 'name',
'direction' => 'asc',
'per_page' => '2',
'page' => '1',
'search' => 'peter',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/tools/users?sort_by=name&direction=asc&per_page=2&page=1&search=peter" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [],
"first_page_url": "https://timetoreply.local/api/tools/users?direction=asc&per_page=2&search=peter&page=1",
"from": null,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/tools/users?direction=asc&per_page=2&search=peter&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/tools/users?direction=asc&per_page=2&search=peter&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/tools/users",
"per_page": 2,
"prev_page_url": null,
"to": null,
"total": 0
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.