Introduction
This API is designed to let you do (almost) everything you can do from the timetoreply portal programatically via API requests
Authentication
We currently only support personal access tokens for authentication. These can be obtained by logging into a company administrator account on timetoreply, visiting the API section, and clicking "Generate Access Token". Tokens have an expiration time of 1 year.
All requests made to our api with these generated access tokens will be assigned to the user that generated the access token.
You can create as many access tokens as you like, and you can revoke their access at any time from the same page when you created them.
Rate Limiting
Our API is rate limited to 30 requests per minute and the lower limit of 900 requests per hour.
If you exceed these limits, responses will get a Retry-After header which indicates how long you should wait until trying again.
Dates and Times
Most Dates and Times are converted into the timezone of your user profile on the fly before being sent to you.
Reply times are usually returned in seconds, but many reply times also have a "Friendly Reply Time" which is a formatted string.
Nomenclature
- Email Addresses are referred to as "email_usernames".
- Conversations are referred to as "threads".
- Message Ids are referred to as "internet_message_id" and are unique
- Reply times without business hours are referred to as "raw". e.g. "raw_replytime"
General
Responses have been generally optimized for use in our own front-end, and as such, the structure of responses might not be exactly as you expect. It may also contain information that is not relevant to you. Unfortunately we currently do not offer a method to get exactly the information you want, but we may create this functionality in future.
Base URL
https://portal.timetoreply.comAuthenticating requests
To authenticate requests, include an Authorization header with the value "Bearer {YOUR_AUTH_KEY}".
All authenticated endpoints are marked with a requires authentication badge in the documentation below.
You can generate your token by logging in and visiting TOOLS > API
Reports
Overview
Overview - Report
requires authentication
Overview Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/overview"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "timetoreply.com",
"model_type": "Contact",
"exclude_cc": "0",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "voluptatem",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"replies_over": "15",
"message_replies_over": "15",
"no_reply_for": "15",
"sort_by": "threads.total",
"direction": "desc",
"per_page_agents": "2",
"page_agents": "1",
"per_page_contacts": "2",
"page_contacts": "1",
"per_page_domains": "2",
"page_domains": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/reports/overview',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => 'timetoreply.com',
'model_type' => 'Contact',
'exclude_cc' => '0',
'model_com' => 'Top Revenue Contacts',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'voluptatem',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'replies_over' => '15',
'message_replies_over' => '15',
'no_reply_for' => '15',
'sort_by' => 'threads.total',
'direction' => 'desc',
'per_page_agents' => '2',
'page_agents' => '1',
'per_page_contacts' => '2',
'page_contacts' => '1',
'per_page_domains' => '2',
'page_domains' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=timetoreply.com&model_type=Contact&exclude_cc=&model_com=Top+Revenue+Contacts&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=voluptatem&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&replies_over=15&message_replies_over=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"stats": {
"threads": {
"total": 319,
"internal": 11,
"inbound": 271,
"outbound": 37,
"sent_internally": 45,
"await_customer": 88,
"await_agent": 152,
"closed": 34,
"have_replies": 243,
"have_replies_from_agents": 223,
"have_no_replies_from_agents": 96,
"completionRatio": {
"ratio": 554.05,
"numerator": 205,
"denominator": 37
},
"handledRate": {
"rate": 38.24,
"numerator": 122,
"denominator": 319
},
"labels": {
"total": 56,
"list": [
{
"key": "UNREAD",
"doc_count": 205
},
{
"key": "CATEGORY_SOCIAL",
"doc_count": 45
},
{
"key": "IMPORTANT",
"doc_count": 45
},
{
"key": "STARRED",
"doc_count": 42
},
{
"key": "INBOX",
"doc_count": 40
},
{
"key": "CATEGORY_FORUMS",
"doc_count": 39
},
{
"key": "CATEGORY_PERSONAL",
"doc_count": 39
},
{
"key": "CATEGORY_PROMOTIONS",
"doc_count": 31
},
{
"key": "SENT",
"doc_count": 30
},
{
"key": "CATEGORY_UPDATES",
"doc_count": 28
},
{
"key": "Outdoors",
"doc_count": 4
},
{
"key": "Baby",
"doc_count": 2
},
{
"key": "Automotive",
"doc_count": 1
},
{
"key": "Automotive, Tools & Electronics",
"doc_count": 1
},
{
"key": "Baby & Computers",
"doc_count": 1
},
{
"key": "Beauty & Kids",
"doc_count": 1
},
{
"key": "Beauty & Music",
"doc_count": 1
},
{
"key": "Books & Beauty",
"doc_count": 1
},
{
"key": "Books & Tools",
"doc_count": 1
},
{
"key": "Books, Automotive & Shoes",
"doc_count": 1
}
]
}
},
"messages": {
"count": 836,
"initial": 296,
"replies": 444,
"forward": 69,
"follow_up": 27,
"received": {
"count": 578,
"initial": 264,
"replies": 218,
"forward": 69,
"follow_up": 27,
"initial_replies": 57,
"dayOfWeek": {
"Monday": 81,
"Tuesday": 99.5,
"Wednesday": 99,
"Thursday": 91,
"Friday": 93,
"Saturday": 10,
"Sunday": 5
},
"hourOfDay": {
"00:00": 0,
"01:00": 0.13,
"02:00": 0.38,
"03:00": 0.25,
"04:00": 0.25,
"05:00": 0,
"06:00": 0.13,
"07:00": 0,
"08:00": 0.25,
"09:00": 1.63,
"10:00": 2.38,
"11:00": 5.75,
"12:00": 8.63,
"13:00": 8.5,
"14:00": 11.25,
"15:00": 9.38,
"16:00": 10.38,
"17:00": 8,
"18:00": 3.63,
"19:00": 0.5,
"20:00": 0.38,
"21:00": 0.25,
"22:00": 0.13,
"23:00": 0.13
},
"avg_wait": "92h:49m",
"avg_wait_raw": 334143,
"avg_first_wait": "94h:50m",
"avg_first_wait_raw": 341418
},
"sent": {
"count": 383,
"initial": 41,
"replies": 272,
"forward": 69,
"follow_up": 1,
"initial_replies": 205,
"dayOfWeek": {
"Monday": 56,
"Tuesday": 68.5,
"Wednesday": 65,
"Thursday": 63,
"Friday": 54,
"Saturday": 5,
"Sunday": 3
},
"hourOfDay": {
"00:00": 0.13,
"01:00": 0.13,
"02:00": 0.13,
"03:00": 0.13,
"04:00": 0,
"05:00": 0,
"06:00": 0.13,
"07:00": 0,
"08:00": 0,
"09:00": 1.13,
"10:00": 2.25,
"11:00": 3.63,
"12:00": 4.88,
"13:00": 5.5,
"14:00": 7,
"15:00": 7.25,
"16:00": 6,
"17:00": 6.63,
"18:00": 1.88,
"19:00": 0.63,
"20:00": 0.25,
"21:00": 0.13,
"22:00": 0.13,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "01h:56m",
"raw": 6990.125,
"friendly_no_business": "07h:46m",
"raw_no_business": 27970.966911764706,
"deviation_friendly": "15m:22s",
"deviation_raw": 921.5,
"deviation_friendly_no_business": "13m:50s",
"deviation_raw_no_business": 829.5,
"median_friendly": "18m:55s",
"median_raw": 1134.9921875,
"median_friendly_no_business": "22m:36s",
"median_raw_no_business": 1355.984375,
"consistency_score": "18.81%",
"consistency_score_no_business": "38.83%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 68.01,
"count": 0
},
{
"key": "01h:00m",
"value": 73.53,
"count": 0
},
{
"key": "02h:00m",
"value": 80.88,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "30m:00s",
"value": 65.44,
"count": 0
},
{
"key": "01h:00m",
"value": 70.96,
"count": 0
},
{
"key": "02h:00m",
"value": 77.57,
"count": 0
}
],
"within_sla": 200,
"within_sla_percentage_friendly": 73.53,
"sla_breach": 72,
"sla_breach_percentage_friendly": 26.47,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"initialTTR": {
"friendly": "02h:00m",
"raw": 7248.809756097561,
"friendly_no_business": "08h:14m",
"raw_no_business": 29644.126829268294,
"deviation_friendly": "16m:55s",
"deviation_raw": 1015,
"deviation_friendly_no_business": "16m:19s",
"deviation_raw_no_business": 979,
"median_friendly": "20m:06s",
"median_raw": 1205.9921875,
"median_friendly_no_business": "24m:09s",
"median_raw_no_business": 1448.984375,
"consistency_score": "15.84%",
"consistency_score_no_business": "32.44%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 65.85,
"count": 0
},
{
"key": "01h:00m",
"value": 71.71,
"count": 0
},
{
"key": "02h:00m",
"value": 80,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "30m:00s",
"value": 63.9,
"count": 0
},
{
"key": "01h:00m",
"value": 69.27,
"count": 0
},
{
"key": "02h:00m",
"value": 76.59,
"count": 0
}
],
"within_sla": 147,
"within_sla_percentage_friendly": 71.71,
"sla_breach": 58,
"sla_breach_percentage_friendly": 28.29,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTF": {
"friendly": "04h:01m",
"raw": 14508.623188405798,
"friendly_no_business": "17h:01m",
"raw_no_business": 61308.260869565216
},
"overallTTC": {
"friendly": "03h:01m",
"raw": 10891.79411764706,
"friendly_no_business": "13h:56m",
"raw_no_business": 50168,
"percentileRanks": [
{
"key": "30m:00s",
"value": 29.41,
"count": 0
},
{
"key": "01h:00m",
"value": 44.12,
"count": 0
},
{
"key": "02h:00m",
"value": 64.71,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "30m:00s",
"value": 20.59,
"count": 0
},
{
"key": "01h:00m",
"value": 41.18,
"count": 0
},
{
"key": "02h:00m",
"value": 58.82,
"count": 0
}
],
"within_sla": 15,
"within_sla_percentage_friendly": 44.12,
"sla_breach": 19,
"sla_breach_percentage_friendly": 55.88
},
"dailyStats": [
{
"timestamp": 1683586800000,
"date": "Tue, 9th May",
"messages": {
"sent": 55,
"forward": 6,
"reply": 42,
"received": 82
},
"overallTTR": {
"raw": 9997.42857142857,
"raw_no_business": 48900.90476190476
},
"overallTTF": {
"raw": 4988,
"raw_no_business": 14394
},
"initialTTR": {
"raw": 7908.48,
"raw_no_business": 39731.56
},
"threads": {
"total": 36,
"have_replies_from_agents": 14,
"have_no_replies_from_agents": 22,
"completionRatio": 38.89
}
},
{
"timestamp": 1683673200000,
"date": "Wed, 10th May",
"messages": {
"sent": 65,
"forward": 11,
"reply": 48,
"received": 99
},
"overallTTR": {
"raw": 8396.8125,
"raw_no_business": 25799.708333333332
},
"overallTTF": {
"raw": 4055.818181818182,
"raw_no_business": 9524
},
"initialTTR": {
"raw": 9729.0625,
"raw_no_business": 30389.5
},
"threads": {
"total": 41,
"have_replies_from_agents": 13,
"have_no_replies_from_agents": 28,
"completionRatio": 31.71
}
},
{
"timestamp": 1683759600000,
"date": "Thu, 11th May",
"messages": {
"sent": 63,
"forward": 10,
"reply": 44,
"received": 91
},
"overallTTR": {
"raw": 7120.477272727273,
"raw_no_business": 21532.295454545456
},
"overallTTF": {
"raw": 3698.6,
"raw_no_business": 10325.3
},
"initialTTR": {
"raw": 5763.416666666667,
"raw_no_business": 16981.083333333332
},
"threads": {
"total": 44,
"have_replies_from_agents": 13,
"have_no_replies_from_agents": 31,
"completionRatio": 29.55
}
},
{
"timestamp": 1683846000000,
"date": "Fri, 12th May",
"messages": {
"sent": 54,
"forward": 9,
"reply": 39,
"received": 93
},
"overallTTR": {
"raw": 7652.615384615385,
"raw_no_business": 22606.51282051282
},
"overallTTF": {
"raw": 33410.555555555555,
"raw_no_business": 108003
},
"initialTTR": {
"raw": 9996.9375,
"raw_no_business": 35402.25
},
"threads": {
"total": 47,
"have_replies_from_agents": 13,
"have_no_replies_from_agents": 34,
"completionRatio": 27.66
}
},
{
"timestamp": 1683932400000,
"date": "Sat, 13th May",
"messages": {
"sent": 5,
"forward": 2,
"reply": 2,
"received": 10
},
"overallTTR": {
"raw": 0,
"raw_no_business": 21699
},
"overallTTF": {
"raw": 72491,
"raw_no_business": 270341
},
"initialTTR": {
"raw": 7223,
"raw_no_business": 7262
},
"threads": {
"total": 2,
"have_replies_from_agents": 0,
"have_no_replies_from_agents": 2,
"completionRatio": 0
}
},
{
"timestamp": 1684018800000,
"date": "Sun, 14th May",
"messages": {
"sent": 3,
"forward": 3,
"reply": 0,
"received": 5
},
"overallTTR": {
"raw": null,
"raw_no_business": null
},
"overallTTF": {
"raw": 0,
"raw_no_business": 38759.666666666664
},
"initialTTR": {
"raw": 0,
"raw_no_business": 1541
},
"threads": {
"total": 2,
"have_replies_from_agents": 0,
"have_no_replies_from_agents": 2,
"completionRatio": 0
}
},
{
"timestamp": 1684105200000,
"date": "Mon, 15th May",
"messages": {
"sent": 56,
"forward": 11,
"reply": 39,
"received": 81
},
"overallTTR": {
"raw": 5910.974358974359,
"raw_no_business": 41860.846153846156
},
"overallTTF": {
"raw": 11344.09090909091,
"raw_no_business": 68502.27272727272
},
"initialTTR": {
"raw": 4926.935483870968,
"raw_no_business": 36970.709677419356
},
"threads": {
"total": 42,
"have_replies_from_agents": 15,
"have_no_replies_from_agents": 27,
"completionRatio": 35.71
}
},
{
"timestamp": 1684191600000,
"date": "Tue, 16th May",
"messages": {
"sent": 82,
"forward": 17,
"reply": 58,
"received": 117
},
"overallTTR": {
"raw": 4070.5862068965516,
"raw_no_business": 13979.879310344828
},
"overallTTF": {
"raw": 18770.882352941175,
"raw_no_business": 91375.05882352941
},
"initialTTR": {
"raw": 6139.086956521739,
"raw_no_business": 26194.456521739132
},
"threads": {
"total": 58,
"have_replies_from_agents": 20,
"have_no_replies_from_agents": 38,
"completionRatio": 34.48
}
}
]
},
"all_agent_stats": {
"maxima": {
"name": "Total",
"threads.total": 319,
"threads.internal": 11,
"threads.inbound": 271,
"threads.outbound": 37,
"threads.sent_internally": 45,
"threads.await_customer": 88,
"threads.await_agent": 152,
"threads.closed": 34,
"threads.have_replies": 243,
"threads.handledRate.rate": 38.24,
"messages.received.count": 578,
"messages.received.initial": 264,
"messages.received.replies": 218,
"messages.received.forward": 69,
"messages.received.follow_up": 27,
"messages.received.avg_first_wait": "94h:50m",
"messages.received.avg_wait": "92h:49m",
"messages.sent.count": 383,
"messages.sent.initial": 41,
"messages.sent.replies": 272,
"messages.sent.forward": 69,
"messages.sent.follow_up": 1,
"overallTTR.friendly": "01h:56m",
"overallTTR.friendly_no_business": "07h:46m",
"overallTTR.deviation_friendly": "15m:22s",
"overallTTR.deviation_friendly_no_business": "13m:50s",
"overallTTR.median_friendly": "18m:55s",
"overallTTR.median_friendly_no_business": "22m:36s",
"overallTTR.consistency_score": "18.81%",
"overallTTR.consistency_score_no_business": "38.83%",
"overallTTR.within_sla": 200,
"overallTTR.within_sla_percentage_friendly": 73.53,
"overallTTR.sla_breach": 72,
"overallTTR.sla_breach_percentage_friendly": 26.47,
"overallTTR.excluded_from_sla": 0,
"overallTTR.excluded_from_sla_percentage_friendly": 0,
"initialTTR.friendly": "02h:00m",
"initialTTR.friendly_no_business": "08h:14m",
"initialTTR.deviation_friendly": "16m:55s",
"initialTTR.deviation_friendly_no_business": "16m:19s",
"initialTTR.median_friendly": "20m:06s",
"initialTTR.median_friendly_no_business": "24m:09s",
"initialTTR.consistency_score": "15.84%",
"initialTTR.consistency_score_no_business": "32.44%",
"initialTTR.within_sla": 147,
"initialTTR.within_sla_percentage_friendly": 71.71,
"initialTTR.sla_breach": 58,
"initialTTR.sla_breach_percentage_friendly": 28.29,
"initialTTR.excluded_from_sla": 0,
"initialTTR.excluded_from_sla_percentage_friendly": 0,
"overallTTC.friendly": "03h:01m",
"overallTTC.friendly_no_business": "13h:56m",
"overallTTC.within_sla": 15,
"overallTTC.within_sla_percentage_friendly": 44.12,
"overallTTC.sla_breach": 19,
"overallTTC.sla_breach_percentage_friendly": 55.88,
"overallTTF.friendly": "04h:01m",
"overallTTF.friendly_no_business": "17h:01m"
},
"data": {
"current_page": 1,
"data": [
{
"name": "[email protected]",
"threads": {
"total": 85,
"internal": 3,
"inbound": 76,
"outbound": 6,
"sent_internally": 16,
"await_customer": 21,
"await_agent": 36,
"closed": 12,
"have_replies": 75,
"have_initial_replies": 74,
"handledRate": {
"rate": 38.82
}
},
"messages": {
"sent": {
"count": 113,
"initial": 5,
"replies": 83,
"forward": 25,
"follow_up": 0,
"initial_replies": 69,
"dailyStats": []
},
"received": {
"count": 109,
"initial": 23,
"replies": 62,
"forward": 23,
"follow_up": 1,
"initial_replies": 5,
"dailyStats": [],
"avg_wait": "92h:19m",
"avg_wait_raw": 332372,
"avg_first_wait": "75h:06m",
"avg_first_wait_raw": 270376
}
},
"overallTTR": {
"friendly": "01h:24m",
"raw": 5088.036144578313,
"friendly_no_business": "03h:54m",
"raw_no_business": 14057.44578313253,
"deviation_friendly": "14m:02s",
"deviation_raw": 842,
"deviation_friendly_no_business": "15m:16s",
"deviation_raw_no_business": 916,
"median_friendly": "18m:55s",
"median_raw": 1134.96875,
"median_friendly_no_business": "22m:28s",
"median_raw_no_business": 1347.96875,
"consistency_score": "25.81%",
"consistency_score_no_business": "32.05%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 72.29,
"count": 0
},
{
"key": "01h:00m",
"value": 74.7,
"count": 0
},
{
"key": "02h:00m",
"value": 86.75,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "30m:00s",
"value": 69.88,
"count": 0
},
{
"key": "01h:00m",
"value": 72.29,
"count": 0
},
{
"key": "02h:00m",
"value": 83.13,
"count": 0
}
],
"within_sla": 62,
"within_sla_percentage_friendly": 74.7,
"sla_breach": 21,
"sla_breach_percentage_friendly": 25.3,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTF": {
"friendly": "02h:14m",
"raw": 8052.96,
"friendly_no_business": "07h:57m",
"raw_no_business": 28659.88
},
"initialTTR": {
"friendly": "01h:33m",
"raw": 5636.753623188406,
"friendly_no_business": "04h:53m",
"raw_no_business": 17619.782608695652,
"deviation_friendly": "15m:16s",
"deviation_raw": 916,
"deviation_friendly_no_business": "17m:38s",
"deviation_raw_no_business": 1058,
"median_friendly": "19m:30s",
"median_raw": 1169.96875,
"median_friendly_no_business": "24m:09s",
"median_raw_no_business": 1448.96875,
"consistency_score": "21.71%",
"consistency_score_no_business": "26.98%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 71.01,
"count": 0
},
{
"key": "01h:00m",
"value": 73.91,
"count": 0
},
{
"key": "02h:00m",
"value": 85.51,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "30m:00s",
"value": 68.12,
"count": 0
},
{
"key": "01h:00m",
"value": 71.01,
"count": 0
},
{
"key": "02h:00m",
"value": 81.16,
"count": 0
}
],
"within_sla": 51,
"within_sla_percentage_friendly": 73.91,
"sla_breach": 18,
"sla_breach_percentage_friendly": 26.09,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTC": {
"friendly": "01h:35m",
"raw": 5706.666666666667,
"friendly_no_business": "09h:20m",
"raw_no_business": 33655.333333333336,
"within_sla": 5,
"within_sla_percentage_friendly": 41.67,
"sla_breach": 7,
"sla_breach_percentage_friendly": 58.33,
"percentileRanks": [
{
"key": "30m:00s",
"value": 33.33,
"count": 0
},
{
"key": "01h:00m",
"value": 41.67,
"count": 0
},
{
"key": "02h:00m",
"value": 58.33,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "30m:00s",
"value": 25,
"count": 0
},
{
"key": "01h:00m",
"value": 33.33,
"count": 0
},
{
"key": "02h:00m",
"value": 41.67,
"count": 0
}
]
}
},
{
"name": "[email protected]",
"threads": {
"total": 76,
"internal": 3,
"inbound": 65,
"outbound": 8,
"sent_internally": 10,
"await_customer": 26,
"await_agent": 33,
"closed": 7,
"have_replies": 61,
"have_initial_replies": 55,
"handledRate": {
"rate": 43.42
}
},
"messages": {
"sent": {
"count": 84,
"initial": 9,
"replies": 65,
"forward": 10,
"follow_up": 0,
"initial_replies": 49,
"dailyStats": []
},
"received": {
"count": 90,
"initial": 31,
"replies": 43,
"forward": 10,
"follow_up": 6,
"initial_replies": 6,
"dailyStats": [],
"avg_wait": "107h:08m",
"avg_wait_raw": 385699,
"avg_first_wait": "78h:05m",
"avg_first_wait_raw": 281141
}
},
"overallTTR": {
"friendly": "01h:43m",
"raw": 6215.4,
"friendly_no_business": "07h:55m",
"raw_no_business": 28512.753846153846,
"deviation_friendly": "11m:30s",
"deviation_raw": 690,
"deviation_friendly_no_business": "10m:04s",
"deviation_raw_no_business": 604,
"median_friendly": "18m:33s",
"median_raw": 1112.9921875,
"median_friendly_no_business": "19m:45s",
"median_raw_no_business": 1184.9375,
"consistency_score": "38%",
"consistency_score_no_business": "49.03%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 70.77,
"count": 0
},
{
"key": "01h:00m",
"value": 80,
"count": 0
},
{
"key": "02h:00m",
"value": 84.62,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "30m:00s",
"value": 69.23,
"count": 0
},
{
"key": "01h:00m",
"value": 76.92,
"count": 0
},
{
"key": "02h:00m",
"value": 81.54,
"count": 0
}
],
"within_sla": 52,
"within_sla_percentage_friendly": 80,
"sla_breach": 13,
"sla_breach_percentage_friendly": 20,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTF": {
"friendly": "06h:19m",
"raw": 22788.8,
"friendly_no_business": "29h:02m",
"raw_no_business": 104542.8
},
"initialTTR": {
"friendly": "01h:42m",
"raw": 6130.857142857143,
"friendly_no_business": "07h:38m",
"raw_no_business": 27532.591836734693,
"deviation_friendly": "12m:19s",
"deviation_raw": 739,
"deviation_friendly_no_business": "09m:30s",
"deviation_raw_no_business": 570,
"median_friendly": "18m:42s",
"median_raw": 1121.9921875,
"median_friendly_no_business": "20m:46s",
"median_raw_no_business": 1245.9375,
"consistency_score": "34.14%",
"consistency_score_no_business": "54.25%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 69.39,
"count": 0
},
{
"key": "01h:00m",
"value": 79.59,
"count": 0
},
{
"key": "02h:00m",
"value": 85.71,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "30m:00s",
"value": 67.35,
"count": 0
},
{
"key": "01h:00m",
"value": 75.51,
"count": 0
},
{
"key": "02h:00m",
"value": 81.63,
"count": 0
}
],
"within_sla": 39,
"within_sla_percentage_friendly": 79.59,
"sla_breach": 10,
"sla_breach_percentage_friendly": 20.41,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTC": {
"friendly": "04h:26m",
"raw": 15967,
"friendly_no_business": "20h:09m",
"raw_no_business": 72572.28571428571,
"within_sla": 3,
"within_sla_percentage_friendly": 42.86,
"sla_breach": 4,
"sla_breach_percentage_friendly": 57.14,
"percentileRanks": [
{
"key": "30m:00s",
"value": 28.57,
"count": 0
},
{
"key": "01h:00m",
"value": 42.86,
"count": 0
},
{
"key": "02h:00m",
"value": 71.43,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "30m:00s",
"value": 28.57,
"count": 0
},
{
"key": "01h:00m",
"value": 42.86,
"count": 0
},
{
"key": "02h:00m",
"value": 71.43,
"count": 0
}
]
}
}
],
"first_page_url": "https://timetoreply.local/api/reports/overview?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&per_page=2&page=1",
"from": 1,
"last_page": 5,
"last_page_url": "https://timetoreply.local/api/reports/overview?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&per_page=2&page=5",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": "https://timetoreply.local/api/reports/overview?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&per_page=2&page=2",
"label": "2",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&per_page=2&page=3",
"label": "3",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&per_page=2&page=4",
"label": "4",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&per_page=2&page=5",
"label": "5",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&per_page=2&page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https://timetoreply.local/api/reports/overview?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&per_page=2&page=2",
"path": "https://timetoreply.local/api/reports/overview",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 10
}
},
"all_domain_stats": {
"maxima": [],
"data": {
"current_page": 1,
"data": [
{
"name": "timetoreply.com",
"threads": {
"total": 319,
"internal": 11,
"inbound": 271,
"outbound": 37,
"sent_internally": 45,
"await_customer": 88,
"await_agent": 152,
"closed": 34,
"have_replies": 243,
"have_initial_replies": 230,
"handledRate": {
"rate": 38.24
}
},
"messages": {
"sent": {
"count": 383,
"initial": 41,
"replies": 272,
"forward": 69,
"follow_up": 1,
"initial_replies": 205,
"dailyStats": []
},
"received": {
"count": 383,
"initial": 41,
"replies": 272,
"forward": 69,
"follow_up": 1,
"initial_replies": 205,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "01h:56m",
"raw": 6990.125,
"friendly_no_business": "07h:46m",
"raw_no_business": 27970.966911764706,
"deviation_friendly": "15m:22s",
"deviation_raw": 921.5,
"deviation_friendly_no_business": "13m:50s",
"deviation_raw_no_business": 829.5,
"median_friendly": "18m:55s",
"median_raw": 1134.9921875,
"median_friendly_no_business": "22m:36s",
"median_raw_no_business": 1355.984375,
"consistency_score": "18.81%",
"consistency_score_no_business": "38.83%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 68.01,
"count": 0
},
{
"key": "01h:00m",
"value": 73.53,
"count": 0
},
{
"key": "02h:00m",
"value": 80.88,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "30m:00s",
"value": 65.44,
"count": 0
},
{
"key": "01h:00m",
"value": 70.96,
"count": 0
},
{
"key": "02h:00m",
"value": 77.57,
"count": 0
}
],
"within_sla": 200,
"within_sla_percentage_friendly": 73.53,
"sla_breach": 72,
"sla_breach_percentage_friendly": 26.47,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTF": {
"friendly": "04h:01m",
"raw": 14508.623188405798,
"friendly_no_business": "17h:01m",
"raw_no_business": 61308.260869565216
},
"initialTTR": {
"friendly": "02h:00m",
"raw": 7248.809756097561,
"friendly_no_business": "08h:14m",
"raw_no_business": 29644.126829268294,
"deviation_friendly": "16m:55s",
"deviation_raw": 1015,
"deviation_friendly_no_business": "16m:19s",
"deviation_raw_no_business": 979,
"median_friendly": "20m:06s",
"median_raw": 1205.9921875,
"median_friendly_no_business": "24m:09s",
"median_raw_no_business": 1448.984375,
"consistency_score": "15.84%",
"consistency_score_no_business": "32.44%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 65.85,
"count": 0
},
{
"key": "01h:00m",
"value": 71.71,
"count": 0
},
{
"key": "02h:00m",
"value": 80,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "30m:00s",
"value": 63.9,
"count": 0
},
{
"key": "01h:00m",
"value": 69.27,
"count": 0
},
{
"key": "02h:00m",
"value": 76.59,
"count": 0
}
],
"within_sla": 147,
"within_sla_percentage_friendly": 71.71,
"sla_breach": 58,
"sla_breach_percentage_friendly": 28.29,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTC": {
"friendly": "03h:01m",
"raw": 10891.79411764706,
"friendly_no_business": "13h:56m",
"raw_no_business": 50168,
"within_sla": 15,
"within_sla_percentage_friendly": 44.12,
"sla_breach": 19,
"sla_breach_percentage_friendly": 55.88,
"percentileRanks": [
{
"key": "30m:00s",
"value": 29.41,
"count": 0
},
{
"key": "01h:00m",
"value": 44.12,
"count": 0
},
{
"key": "02h:00m",
"value": 64.71,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "30m:00s",
"value": 20.59,
"count": 0
},
{
"key": "01h:00m",
"value": 41.18,
"count": 0
},
{
"key": "02h:00m",
"value": 58.82,
"count": 0
}
]
}
}
],
"first_page_url": "https://timetoreply.local/api/reports/overview?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&per_page=2&page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/reports/overview?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&per_page=2&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/reports/overview",
"per_page": 2,
"prev_page_url": null,
"to": 1,
"total": 1
}
},
"all_customer_stats": {
"maxima": [],
"data": {
"current_page": 1,
"data": [],
"first_page_url": "https://timetoreply.local/api/reports/overview?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&per_page=2&page=1",
"from": null,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/reports/overview?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&per_page=2&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/overview?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/reports/overview",
"per_page": 2,
"prev_page_url": null,
"to": null,
"total": 0
}
},
"args": {
"model": {
"id": null,
"name": "timetoreply.com",
"email_usernames": [
"timetoreply.com"
],
"model_type": "Contact",
"icon": "user"
},
"modelCom": {
"icon": "globe-americas",
"id": null,
"model_type": "Anybody",
"name": "Anybody",
"value": "Anybody"
}
},
"mailbox_names": {
"data": {
"[email protected]": "Elmore Becker",
"[email protected]": "Treva Bradtke"
},
"enabled": false
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Productivity
Productivity - Report
requires authentication
Productivity Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/productivity"
);
const params = {
"date": "2020-01-01",
"model": "My Company",
"model_type": "Internal",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"label[0]": "incidunt",
"per_page": "2",
"sort_by": "threads.total",
"direction": "desc",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/reports/productivity',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'date' => '2020-01-01',
'model' => 'My Company',
'model_type' => 'Internal',
'model_com' => 'Top Revenue Contacts',
'model_type_com' => 'Contact Group',
'label[0]' => 'incidunt',
'per_page' => '2',
'sort_by' => 'threads.total',
'direction' => 'desc',
'page' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/productivity?date=2020-01-01&model=My+Company&model_type=Internal&model_com=Top+Revenue+Contacts&model_type_com=Contact+Group&label[]=incidunt&per_page=2&sort_by=threads.total&direction=desc&page=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"email_volumes": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "messages_received_count",
"label": "Emails Received",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"hasSpark": true,
"tooltip": "The total number of emails received for this period, regardless of business hours."
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_count",
"label": "Emails Sent",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"hasSpark": true,
"tooltip": "The total number of emails sent for the period regardless of business hours."
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_replies_percent",
"label": "% Replies Sent",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The percentage of sent emails that were replies, regardless of business hours.",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_initial_percent",
"label": "% New Emails Sent",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The percentage of sent emails that were new emails (i.e. not a reply or a forward) regardless of business hours.",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_forwards_percent",
"label": "% Forwards Sent",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The percentage of sent emails that were emails that were forwards regardless of business hours.",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_follow_ups_percent",
"label": "% Follow-Ups Sent",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The percentage of sent emails that were emails that were follow-ups regardless of business hours.",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
}
],
"data": [
{
"name": "[email protected]",
"messages_received_count": {
"display": 0,
"spark": {
"Tue 24th Dec": 0,
"Wed 25th Dec": 0,
"Thu 26th Dec": 0,
"Fri 27th Dec": 0,
"Sat 28th Dec": 0,
"Sun 29th Dec": 0,
"Mon 30th Dec": 0,
"Tue 31st Dec": 0,
"Wed 1st Jan": 0
}
},
"messages_sent_count": {
"display": 0,
"spark": {
"Tue 24th Dec": 0,
"Wed 25th Dec": 0,
"Thu 26th Dec": 0,
"Fri 27th Dec": 0,
"Sat 28th Dec": 0,
"Sun 29th Dec": 0,
"Mon 30th Dec": 0,
"Tue 31st Dec": 0,
"Wed 1st Jan": 0
}
},
"messages_sent_replies_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_initial_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_forwards_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_follow_ups_percent": {
"display": 0,
"percentage": 0
}
},
{
"name": "[email protected]",
"messages_received_count": {
"display": 0,
"spark": {
"Tue 24th Dec": 0,
"Wed 25th Dec": 0,
"Thu 26th Dec": 0,
"Fri 27th Dec": 0,
"Sat 28th Dec": 0,
"Sun 29th Dec": 0,
"Mon 30th Dec": 0,
"Tue 31st Dec": 0,
"Wed 1st Jan": 0
}
},
"messages_sent_count": {
"display": 0,
"spark": {
"Tue 24th Dec": 0,
"Wed 25th Dec": 0,
"Thu 26th Dec": 0,
"Fri 27th Dec": 0,
"Sat 28th Dec": 0,
"Sun 29th Dec": 0,
"Mon 30th Dec": 0,
"Tue 31st Dec": 0,
"Wed 1st Jan": 0
}
},
"messages_sent_replies_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_initial_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_forwards_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_follow_ups_percent": {
"display": 0,
"percentage": 0
}
}
],
"default_sort": [
"messages_sent_count",
"desc"
],
"default_sort_direction": "desc",
"loading": false,
"per_page": 2,
"total": 8,
"page": 1
},
"activity": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "first_activity",
"label": "Time of First Activity",
"sortable": true,
"visible": true,
"meta": {
"tooltip": "The time that the first email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)"
},
"headerClass": "has-tooltip"
},
{
"field": "last_activity",
"label": "Time of Last Activity",
"sortable": true,
"visible": true,
"meta": {
"tooltip": "The time that the last email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)"
},
"headerClass": "has-tooltip"
},
{
"field": "in_business_hours",
"label": "Sent Within Business Hours",
"sortable": true,
"visible": true,
"meta": {
"tooltip": "The total number of emails that were sent during business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "out_business_hours",
"label": "Sent Outside Business Hours",
"sortable": true,
"visible": true,
"meta": {
"tooltip": "The total number of emails that were sent outside business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "received_per_hour",
"label": "Average Emails Received Per Hour",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The average number of emails that were received by the mailbox per hour (ignoring business hours) for the date you are viewing the report."
},
"headerClass": "has-tooltip"
},
{
"field": "sent_per_hour",
"label": "Average Emails Sent Per Hour",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The average number of emails that were sent by the mailbox per hour (ignoring business hours) for the date you are viewing the report."
},
"headerClass": "has-tooltip"
}
],
"data": [
{
"name": "[email protected]",
"first_activity": "N/A",
"last_activity": "N/A",
"in_business_hours": {
"display": 0,
"percentage": 0
},
"out_business_hours": {
"display": 0,
"percentage": 0
},
"received_per_hour": "0",
"sent_per_hour": "0"
},
{
"name": "[email protected]",
"first_activity": "N/A",
"last_activity": "N/A",
"in_business_hours": {
"display": 0,
"percentage": 0
},
"out_business_hours": {
"display": 0,
"percentage": 0
},
"received_per_hour": "0",
"sent_per_hour": "0"
}
],
"default_sort": [
"first_activity",
"asc"
],
"default_sort_direction": "desc",
"loading": false,
"per_page": 2,
"total": 8,
"page": 1
},
"conversations": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "threads_count",
"label": "Conversations",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The total number of conversations (or email threads) that each mailbox was part of for the date range you are viewing. A conversation is a group of emails received and sent that all form part of the same thread."
},
"headerClass": "has-tooltip"
},
{
"field": "threads_inbound",
"label": "Inbound Conversations",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The number of conversations that were started by someone outside of your company, i.e. the first email in the conversation was from someone outside of your company.",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "threads_outbound",
"label": "Outbound Conversations",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The number of conversations that were started by someone in your company, i.e. the first email in the conversation was from someone inside of your company to someone external to your company.",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "threads_internal",
"label": "Internal Conversations",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The number of conversations where all participants have been in your company.",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "threads_await_agent",
"label": "Conversations waiting for a reply",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The last email was from someone external, so the ball's in your court to reply. For better accuracy, this should be used in conjunction with our \"close conversations\" function that allows you to mark conversations that have been completed or no longer require a reply as \"closed\".",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip",
"cellClass": "has-background-white-ter"
},
{
"field": "threads_closed",
"label": "Conversations closed",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The number of conversations that the mailbox that you are viewing has been part of that have been marked as \"closed\" using our \"close conversations\" functionality. You can find this under TOOLS > SETTINGS > COMPANY > CLOSE CONVERSATION SETTINGS",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip",
"cellClass": "has-background-white-ter"
}
],
"data": [
{
"name": "[email protected]",
"threads_count": "0",
"threads_inbound": {
"display": 0,
"percentage": 0
},
"threads_outbound": {
"display": 0,
"percentage": 0
},
"threads_internal": {
"display": 0,
"percentage": 0
},
"threads_await_agent": {
"display": 0,
"percentage": 0
},
"threads_closed": {
"display": 0,
"percentage": 0
}
},
{
"name": "[email protected]",
"threads_count": "0",
"threads_inbound": {
"display": 0,
"percentage": 0
},
"threads_outbound": {
"display": 0,
"percentage": 0
},
"threads_internal": {
"display": 0,
"percentage": 0
},
"threads_await_agent": {
"display": 0,
"percentage": 0
},
"threads_closed": {
"display": 0,
"percentage": 0
}
}
],
"default_sort": [
"threads_count",
"desc"
],
"default_sort_direction": "desc",
"loading": false,
"per_page": 2,
"total": 8,
"page": 1
},
"average_reply_times": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "initialTTR7Days",
"label": "7 day avg. First Reply Time",
"centered": true,
"sortable": true,
"visible": true,
"subheading": "N/A",
"meta": {
"tooltip": "This is your average First Reply time for the last 7 days prior to the date you have selected for the report."
},
"headerClass": "has-tooltip"
},
{
"field": "initialTTR",
"label": "Current avg. First Reply Time",
"centered": true,
"sortable": true,
"visible": true,
"subheading": "N/A",
"meta": {
"hasComparison": true,
"tooltip": "The average First Reply Time is the average time it takes to reply to the first email in a new email conversation. It only looks at the first reply that goes back to the conversation starter, the first \"from\". This average takes business hours into account and only calculates the time that has elapsed during business hours when calculating the average."
},
"headerClass": "has-tooltip"
},
{
"field": "overallTTR7Days",
"label": "7 days avg. Overall Reply Time",
"centered": true,
"sortable": true,
"visible": true,
"subheading": "N/A",
"meta": {
"tooltip": "This is your average overall reply time for the last 7 days prior to the date you have selected for this report."
},
"headerClass": "has-tooltip"
},
{
"field": "overallTTR",
"label": "Current avg. Overall Reply Time",
"centered": true,
"sortable": true,
"visible": true,
"subheading": "N/A",
"meta": {
"hasComparison": true,
"tooltip": "The average Overall Reply Time is the average time it takes to reply to any email. First and all subsequent replies are included in the avg. Overall Reply Time. This average takes business hours into account, and only calculates the time that has elapsed during business hours when calculating the average."
},
"headerClass": "has-tooltip"
}
],
"data": [
{
"name": "[email protected]",
"initialTTR7Days": "N/A",
"initialTTR": {
"display": "N/A",
"comparison": {
"value": "N/A",
"improved": true,
"separatedColumns": true
}
},
"overallTTR7Days": "N/A",
"overallTTR": {
"display": "N/A",
"comparison": {
"value": "N/A",
"improved": true,
"separatedColumns": true
}
}
},
{
"name": "[email protected]",
"initialTTR7Days": "N/A",
"initialTTR": {
"display": "N/A",
"comparison": {
"value": "N/A",
"improved": true,
"separatedColumns": true
}
},
"overallTTR7Days": "N/A",
"overallTTR": {
"display": "N/A",
"comparison": {
"value": "N/A",
"improved": true,
"separatedColumns": true
}
}
}
],
"default_sort": [
"initialTTR",
"asc"
],
"default_sort_direction": "asc",
"loading": false,
"per_page": 2,
"total": 8,
"page": 1
},
"responsiveness": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "replies_count",
"label": "Replies Sent",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The total replies that were sent (used to calculate reply times), regardless of business hours."
},
"headerClass": "has-tooltip"
},
{
"field": "replies_under_1800",
"label": "Replies under 30m:00s",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "Percentage of replies that happened in under 30m:00s (takes business hours into account)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "replies_under_3600",
"label": "Replies under 01h:00m",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "Percentage of replies that happened in under 01h:00m (takes business hours into account)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "replies_under_7200",
"label": "Replies under 02h:00m",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "Percentage of replies that happened in under 02h:00m (takes business hours into account)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
}
],
"data": [
{
"name": "[email protected]",
"replies_count": "0",
"replies_under_1800": {
"display": 0,
"percentage": 0
},
"replies_under_3600": {
"display": 0,
"percentage": 0
},
"replies_under_7200": {
"display": 0,
"percentage": 0
}
},
{
"name": "[email protected]",
"replies_count": "0",
"replies_under_1800": {
"display": 0,
"percentage": 0
},
"replies_under_3600": {
"display": 0,
"percentage": 0
},
"replies_under_7200": {
"display": 0,
"percentage": 0
}
}
],
"default_sort": [
"replies_under_3600",
"desc"
],
"default_sort_direction": "desc",
"loading": false,
"per_page": 2,
"total": 8,
"page": 1
},
"stats": {
"messages": {
"received": {
"hourOfDay": []
},
"sent": {
"hourOfDay": []
}
}
},
"page": 1,
"total": 8,
"args": {
"model": {
"icon": "building",
"id": null,
"model_type": "Internal",
"name": "My Company",
"value": "My Company"
},
"modelCom": {
"icon": "globe-americas",
"id": null,
"model_type": "Anybody",
"name": "Anybody",
"value": "Anybody"
}
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Ratio
Ratio - Report
requires authentication
Ratio Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/ratio"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "0",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "esse",
"thread_type": "inbound",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"replies_over": "15",
"message_replies_over": "15",
"no_reply_for": "15",
"per_page": "2",
"sort_by": "threads.total",
"direction": "desc",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/reports/ratio',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => 'My Company',
'model_type' => 'Internal',
'exclude_cc' => '0',
'model_com' => 'Top Revenue Contacts',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'esse',
'thread_type' => 'inbound',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'replies_over' => '15',
'message_replies_over' => '15',
'no_reply_for' => '15',
'per_page' => '2',
'sort_by' => 'threads.total',
'direction' => 'desc',
'page' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/ratio?from=2020-01-01&to=2020-01-08&model=My+Company&model_type=Internal&exclude_cc=&model_com=Top+Revenue+Contacts&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=esse&thread_type=inbound&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&replies_over=15&message_replies_over=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&page=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"stats": {
"threads": {
"total": 182,
"internal": 0,
"inbound": 182,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 0,
"have_replies": 0,
"have_replies_from_agents": 153,
"have_no_replies_from_agents": 29,
"completionRatio": {
"ratio": 81.87,
"numerator": 149,
"denominator": 182
},
"handledRate": {
"rate": 0,
"numerator": 0,
"denominator": 182
},
"labels": {
"total": 0,
"list": []
}
},
"messages": {
"count": 433,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 253,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dayOfWeek": {
"Monday": 31,
"Tuesday": 43.5,
"Wednesday": 40,
"Thursday": 49,
"Friday": 37,
"Saturday": 5,
"Sunday": 4
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 231,
"initial": 0,
"replies": 181,
"forward": 50,
"follow_up": 0,
"initial_replies": 149,
"dayOfWeek": {
"Monday": 31,
"Tuesday": 41,
"Wednesday": 39,
"Thursday": 45,
"Friday": 29,
"Saturday": 2,
"Sunday": 3
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 181,
"excluded_from_sla_percentage_friendly": 100
},
"initialTTR": {
"friendly": "01h:44m",
"raw": 6249.181208053691,
"friendly_no_business": "06h:21m",
"raw_no_business": 22908.161073825504,
"deviation_friendly": "15m:02s",
"deviation_raw": 902,
"deviation_friendly_no_business": "14m:24s",
"deviation_raw_no_business": 864,
"median_friendly": "18m:33s",
"median_raw": 1112.9921875,
"median_friendly_no_business": "21m:59s",
"median_raw_no_business": 1318.984375,
"consistency_score": "18.96%",
"consistency_score_no_business": "34.5%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 149,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A"
},
"dailyStats": [
{
"timestamp": 1683586800000,
"date": "Tue, 9th May",
"messages": {
"sent": 31,
"forward": 3,
"reply": 28,
"received": 31
},
"overallTTR": {
"raw": null,
"raw_no_business": null
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": 5181.777777777777,
"raw_no_business": 27186.222222222223,
"ttr_ratio": 1.29
},
"threads": {
"total": 18,
"have_replies_from_agents": 8,
"have_no_replies_from_agents": 10,
"completionRatio": 44.44,
"haveCustomerSuccess": 20,
"have_initial_replies_from_agents": 23
}
},
{
"timestamp": 1683673200000,
"date": "Wed, 10th May",
"messages": {
"sent": 39,
"forward": 8,
"reply": 31,
"received": 40
},
"overallTTR": {
"raw": null,
"raw_no_business": null
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": 8981.08,
"raw_no_business": 22895.96,
"ttr_ratio": 0.59
},
"threads": {
"total": 26,
"have_replies_from_agents": 7,
"have_no_replies_from_agents": 19,
"completionRatio": 26.92,
"haveCustomerSuccess": 23,
"have_initial_replies_from_agents": 28
}
},
{
"timestamp": 1683759600000,
"date": "Thu, 11th May",
"messages": {
"sent": 45,
"forward": 9,
"reply": 36,
"received": 49
},
"overallTTR": {
"raw": null,
"raw_no_business": null
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": 6356.53125,
"raw_no_business": 18955.90625,
"ttr_ratio": 0.71
},
"threads": {
"total": 32,
"have_replies_from_agents": 10,
"have_no_replies_from_agents": 22,
"completionRatio": 31.25,
"haveCustomerSuccess": 24,
"have_initial_replies_from_agents": 30
}
},
{
"timestamp": 1683846000000,
"date": "Fri, 12th May",
"messages": {
"sent": 29,
"forward": 6,
"reply": 23,
"received": 37
},
"overallTTR": {
"raw": null,
"raw_no_business": null
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": 10499.777777777777,
"raw_no_business": 33115,
"ttr_ratio": 0.36
},
"threads": {
"total": 22,
"have_replies_from_agents": 8,
"have_no_replies_from_agents": 14,
"completionRatio": 36.36,
"haveCustomerSuccess": 14,
"have_initial_replies_from_agents": 18
}
},
{
"timestamp": 1683932400000,
"date": "Sat, 13th May",
"messages": {
"sent": 2,
"forward": 1,
"reply": 1,
"received": 5
},
"overallTTR": {
"raw": null,
"raw_no_business": null
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": null,
"raw_no_business": null,
"ttr_ratio": 0
},
"threads": {
"total": 1,
"have_replies_from_agents": 0,
"have_no_replies_from_agents": 1,
"completionRatio": 0,
"haveCustomerSuccess": 0,
"have_initial_replies_from_agents": 0
}
},
{
"timestamp": 1684018800000,
"date": "Sun, 14th May",
"messages": {
"sent": 3,
"forward": 3,
"reply": 0,
"received": 4
},
"overallTTR": {
"raw": null,
"raw_no_business": null
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": 0,
"raw_no_business": 1541,
"ttr_ratio": 0
},
"threads": {
"total": 2,
"have_replies_from_agents": 0,
"have_no_replies_from_agents": 2,
"completionRatio": 0,
"haveCustomerSuccess": 0,
"have_initial_replies_from_agents": 0
}
},
{
"timestamp": 1684105200000,
"date": "Mon, 15th May",
"messages": {
"sent": 31,
"forward": 7,
"reply": 24,
"received": 31
},
"overallTTR": {
"raw": null,
"raw_no_business": null
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": 4075.7,
"raw_no_business": 27053.25,
"ttr_ratio": 1.02
},
"threads": {
"total": 23,
"have_replies_from_agents": 7,
"have_no_replies_from_agents": 16,
"completionRatio": 30.43,
"haveCustomerSuccess": 16,
"have_initial_replies_from_agents": 20
}
},
{
"timestamp": 1684191600000,
"date": "Tue, 16th May",
"messages": {
"sent": 51,
"forward": 13,
"reply": 38,
"received": 56
},
"overallTTR": {
"raw": null,
"raw_no_business": null
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": 3983.1428571428573,
"raw_no_business": 17322.85714285714,
"ttr_ratio": 1.02
},
"threads": {
"total": 34,
"have_replies_from_agents": 14,
"have_no_replies_from_agents": 20,
"completionRatio": 41.18,
"haveCustomerSuccess": 23,
"have_initial_replies_from_agents": 30
}
}
]
},
"all_agent_stats": {
"current_page": 1,
"data": [
{
"name": "[email protected]",
"threads": {
"total": 76,
"internal": 0,
"inbound": 76,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 35,
"closed": 7,
"have_replies": 69,
"have_initial_replies": 68,
"handledRate": {
"rate": 9.21
},
"have_contact_success": 57,
"success_rate": 75,
"ttr_ratio": 0.8,
"initial_reply_rate": 89.47,
"success_time": 19219.263157894737,
"success_time_friendly": "05h:20m",
"have_initial_reply_rate": 89.47
},
"messages": {
"sent": {
"count": 104,
"initial": 0,
"replies": 81,
"forward": 0,
"follow_up": 0,
"initial_replies": 68,
"dailyStats": []
},
"received": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": null,
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 81,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"initialTTR": {
"friendly": "01h:34m",
"raw": 5657.838235294118,
"friendly_no_business": "04h:56m",
"raw_no_business": 17817.08823529412,
"deviation_friendly": "13m:47s",
"deviation_raw": 827,
"deviation_friendly_no_business": "16m:53s",
"deviation_raw_no_business": 1013,
"median_friendly": "15m:54s",
"median_raw": 954.46875,
"median_friendly_no_business": "22m:36s",
"median_raw_no_business": 1355.96875,
"consistency_score": "13.35%",
"consistency_score_no_business": "25.29%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 68,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "01h:23m",
"raw": 4999.857142857143,
"friendly_no_business": "N/A",
"raw_no_business": null,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
},
{
"name": "[email protected]",
"threads": {
"total": 65,
"internal": 0,
"inbound": 65,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 32,
"closed": 6,
"have_replies": 55,
"have_initial_replies": 49,
"handledRate": {
"rate": 9.23
},
"have_contact_success": 38,
"success_rate": 58.46,
"ttr_ratio": 0.57,
"initial_reply_rate": 75.38,
"success_time": 35411.31578947369,
"success_time_friendly": "09h:50m",
"have_initial_reply_rate": 75.38
},
"messages": {
"sent": {
"count": 69,
"initial": 0,
"replies": 61,
"forward": 0,
"follow_up": 0,
"initial_replies": 49,
"dailyStats": []
},
"received": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": null,
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 61,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"initialTTR": {
"friendly": "01h:42m",
"raw": 6130.857142857143,
"friendly_no_business": "07h:38m",
"raw_no_business": 27532.591836734693,
"deviation_friendly": "12m:19s",
"deviation_raw": 739,
"deviation_friendly_no_business": "09m:30s",
"deviation_raw_no_business": 570,
"median_friendly": "18m:42s",
"median_raw": 1121.9921875,
"median_friendly_no_business": "20m:46s",
"median_raw_no_business": 1245.9375,
"consistency_score": "34.14%",
"consistency_score_no_business": "54.25%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 49,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "03h:50m",
"raw": 13828.166666666666,
"friendly_no_business": "N/A",
"raw_no_business": null,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
}
],
"first_page_url": "https://timetoreply.local/api/reports/ratio?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=1",
"from": 1,
"last_page": 4,
"last_page_url": "https://timetoreply.local/api/reports/ratio?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=4",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/ratio?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=1",
"label": "1",
"active": true
},
{
"url": "https://timetoreply.local/api/reports/ratio?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=2",
"label": "2",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/ratio?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=3",
"label": "3",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/ratio?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=4",
"label": "4",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/ratio?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https://timetoreply.local/api/reports/ratio?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=2",
"path": "https://timetoreply.local/api/reports/ratio",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 8
},
"maxima": {
"threads.inbound": 76,
"threads.ttr_ratio": 0.8,
"threads.have_initial_replies": 68,
"threads.initial_reply_rate": 89.47,
"threads.have_contact_success": 57,
"threads.success_rate": 75,
"threads.await_agent": 35,
"threads.closed": 7
},
"overall": {
"total": 182,
"have_initial_reply": 149,
"success": 120,
"avg_convo_length": 3.68,
"have_initial_reply_rate": 81.87,
"success_rate": 65.93,
"success_time": 28207,
"success_time_friendly": "07h:50m",
"customer_reply_time": 21426,
"customer_reply_time_friendly": "05h:57m",
"avg_initial_reply_time": 6249.181208053691,
"avg_initial_reply_time_friendly": "01h:44m",
"ttr_ratio": 0.63
},
"contact_rate_data": {
"total": [
69,
42,
23,
3,
12
],
"have_initial_reply": [
69,
42,
23,
3,
12
],
"success": [
57,
31,
19,
3,
10
],
"avg_convo_length": [
3.49,
3.81,
3.79,
4,
4
],
"have_initial_reply_rate": [
100,
100,
100,
100,
100
],
"success_rate": [
82.61,
73.81,
82.61,
100,
83.33
],
"success_time": [
12370,
32012,
28307,
20429,
108833
],
"success_time_friendly": [
"03h:26m",
"08h:53m",
"07h:51m",
"05h:40m",
"30h:13m"
],
"customer_reply_time": [
12055,
30452,
20296,
1667,
54942
],
"customer_reply_time_friendly": [
"03h:20m",
"08h:27m",
"05h:38m",
"27m:47s",
"15h:15m"
],
"avg_initial_reply_time": [
313.4927536231884,
1554.642857142857,
7585.217391304348,
18761.333333333332,
51121.5
],
"avg_initial_reply_time_friendly": [
"05m:13s",
"25m:55s",
"02h:06m",
"05h:12m",
"14h:12m"
],
"ttr_ratio": [
15.81,
2.85,
0.65,
0.32,
0.1
]
},
"page": 1,
"ttr_categories": [
"< 15m",
"15m - 1h",
"1h - 4h",
"4h - 8h",
"> 8h"
],
"args": {
"model": {
"icon": "building",
"id": null,
"model_type": "Internal",
"name": "My Company",
"value": "My Company"
},
"modelCom": {
"icon": "globe-americas",
"id": null,
"model_type": "Anybody",
"name": "Anybody",
"value": "Anybody"
}
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Comparative
Comparative - Report
requires authentication
Comparative Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/comparative"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "0",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "consequatur",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"replies_over": "15",
"message_replies_over": "15",
"no_reply_for": "15",
"per_page": "2",
"direction": "desc",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/reports/comparative',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => 'My Company',
'model_type' => 'Internal',
'exclude_cc' => '0',
'model_com' => 'Top Revenue Contacts',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'consequatur',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'replies_over' => '15',
'message_replies_over' => '15',
'no_reply_for' => '15',
'per_page' => '2',
'direction' => 'desc',
'page' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/comparative?from=2020-01-01&to=2020-01-08&model=My+Company&model_type=Internal&exclude_cc=&model_com=Top+Revenue+Contacts&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=consequatur&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&replies_over=15&message_replies_over=15&no_reply_for=15&per_page=2&direction=desc&page=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"replyTimePercentages": {
"categories": [
"[email protected]",
"[email protected]"
],
"series": [
{
"name": "Replies in under 30m:00s",
"data": [
72.29,
70.77
],
"index": 2,
"legendIndex": 0,
"stringKey": "30m:00s"
},
{
"name": "Replies in under 01h:00m",
"data": [
2.41,
9.23
],
"index": 1,
"legendIndex": 1,
"stringKey": "01h:00m"
},
{
"name": "Replies in under 02h:00m",
"data": [
12.05,
4.62
],
"index": 0,
"legendIndex": 2,
"stringKey": "02h:00m"
}
]
},
"forwardTimePercentages": {
"categories": [
"[email protected]",
"[email protected]"
],
"series": [
{
"name": "Forwards in under 30m:00s",
"data": [
0,
0
],
"index": 2,
"legendIndex": 0,
"stringKey": "30m:00s"
},
{
"name": "Forwards in under 01h:00m",
"data": [
0,
0
],
"index": 1,
"legendIndex": 1,
"stringKey": "01h:00m"
},
{
"name": "Forwards in under 02h:00m",
"data": [
0,
0
],
"index": 0,
"legendIndex": 2,
"stringKey": "02h:00m"
}
]
},
"agentStats": {
"initialTTR.raw": [
{
"name": "[email protected]",
"threads": {
"total": 85,
"internal": 3,
"inbound": 76,
"outbound": 6,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 8,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 9.41
}
},
"messages": {
"sent": {
"count": 113,
"initial": 5,
"replies": 83,
"forward": 25,
"follow_up": 0,
"initial_replies": 69,
"dailyStats": []
},
"received": {
"count": 109,
"initial": 23,
"replies": 62,
"forward": 23,
"follow_up": 1,
"initial_replies": 5,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "01h:24m",
"raw": 5088.036144578313,
"friendly_no_business": "03h:54m",
"raw_no_business": 14057.44578313253,
"deviation_friendly": "14m:02s",
"deviation_raw": 842,
"deviation_friendly_no_business": "15m:16s",
"deviation_raw_no_business": 916,
"median_friendly": "18m:55s",
"median_raw": 1134.96875,
"median_friendly_no_business": "22m:28s",
"median_raw_no_business": 1347.96875,
"consistency_score": "25.81%",
"consistency_score_no_business": "32.05%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 72.29,
"count": 0
},
{
"key": "01h:00m",
"value": 74.7,
"count": 0
},
{
"key": "02h:00m",
"value": 86.75,
"count": 0
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 83,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "02h:14m",
"raw": 8052.96,
"friendly_no_business": "07h:57m",
"raw_no_business": 28659.88
},
"initialTTR": {
"friendly": "01h:33m",
"raw": 5636.753623188406,
"friendly_no_business": "04h:53m",
"raw_no_business": 17619.782608695652,
"deviation_friendly": "15m:16s",
"deviation_raw": 916,
"deviation_friendly_no_business": "17m:38s",
"deviation_raw_no_business": 1058,
"median_friendly": "19m:30s",
"median_raw": 1169.96875,
"median_friendly_no_business": "24m:09s",
"median_raw_no_business": 1448.96875,
"consistency_score": "21.71%",
"consistency_score_no_business": "26.98%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 69,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "01h:14m",
"raw": 4460.125,
"friendly_no_business": "09h:09m",
"raw_no_business": 32995.5,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
},
{
"name": "[email protected]",
"threads": {
"total": 76,
"internal": 3,
"inbound": 65,
"outbound": 8,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 7,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 9.21
}
},
"messages": {
"sent": {
"count": 84,
"initial": 9,
"replies": 65,
"forward": 10,
"follow_up": 0,
"initial_replies": 49,
"dailyStats": []
},
"received": {
"count": 90,
"initial": 31,
"replies": 43,
"forward": 10,
"follow_up": 6,
"initial_replies": 6,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "01h:43m",
"raw": 6215.4,
"friendly_no_business": "07h:55m",
"raw_no_business": 28512.753846153846,
"deviation_friendly": "11m:30s",
"deviation_raw": 690,
"deviation_friendly_no_business": "10m:04s",
"deviation_raw_no_business": 604,
"median_friendly": "18m:33s",
"median_raw": 1112.9921875,
"median_friendly_no_business": "19m:45s",
"median_raw_no_business": 1184.9375,
"consistency_score": "38%",
"consistency_score_no_business": "49.03%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 70.77,
"count": 0
},
{
"key": "01h:00m",
"value": 80,
"count": 0
},
{
"key": "02h:00m",
"value": 84.62,
"count": 0
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 65,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "06h:19m",
"raw": 22788.8,
"friendly_no_business": "29h:02m",
"raw_no_business": 104542.8
},
"initialTTR": {
"friendly": "01h:42m",
"raw": 6130.857142857143,
"friendly_no_business": "07h:38m",
"raw_no_business": 27532.591836734693,
"deviation_friendly": "12m:19s",
"deviation_raw": 739,
"deviation_friendly_no_business": "09m:30s",
"deviation_raw_no_business": 570,
"median_friendly": "18m:42s",
"median_raw": 1121.9921875,
"median_friendly_no_business": "20m:46s",
"median_raw_no_business": 1245.9375,
"consistency_score": "34.14%",
"consistency_score_no_business": "54.25%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 49,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "04h:26m",
"raw": 15967,
"friendly_no_business": "20h:09m",
"raw_no_business": 72572.28571428571,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
}
],
"messages.received.count": [
{
"name": "e[email protected]",
"threads": {
"total": 85,
"internal": 3,
"inbound": 76,
"outbound": 6,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 8,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 9.41
}
},
"messages": {
"sent": {
"count": 113,
"initial": 5,
"replies": 83,
"forward": 25,
"follow_up": 0,
"initial_replies": 69,
"dailyStats": []
},
"received": {
"count": 109,
"initial": 23,
"replies": 62,
"forward": 23,
"follow_up": 1,
"initial_replies": 5,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "01h:24m",
"raw": 5088.036144578313,
"friendly_no_business": "03h:54m",
"raw_no_business": 14057.44578313253,
"deviation_friendly": "14m:02s",
"deviation_raw": 842,
"deviation_friendly_no_business": "15m:16s",
"deviation_raw_no_business": 916,
"median_friendly": "18m:55s",
"median_raw": 1134.96875,
"median_friendly_no_business": "22m:28s",
"median_raw_no_business": 1347.96875,
"consistency_score": "25.81%",
"consistency_score_no_business": "32.05%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 72.29,
"count": 0
},
{
"key": "01h:00m",
"value": 74.7,
"count": 0
},
{
"key": "02h:00m",
"value": 86.75,
"count": 0
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 83,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "02h:14m",
"raw": 8052.96,
"friendly_no_business": "07h:57m",
"raw_no_business": 28659.88
},
"initialTTR": {
"friendly": "01h:33m",
"raw": 5636.753623188406,
"friendly_no_business": "04h:53m",
"raw_no_business": 17619.782608695652,
"deviation_friendly": "15m:16s",
"deviation_raw": 916,
"deviation_friendly_no_business": "17m:38s",
"deviation_raw_no_business": 1058,
"median_friendly": "19m:30s",
"median_raw": 1169.96875,
"median_friendly_no_business": "24m:09s",
"median_raw_no_business": 1448.96875,
"consistency_score": "21.71%",
"consistency_score_no_business": "26.98%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 69,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "01h:14m",
"raw": 4460.125,
"friendly_no_business": "09h:09m",
"raw_no_business": 32995.5,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
},
{
"name": "[email protected]",
"threads": {
"total": 76,
"internal": 3,
"inbound": 65,
"outbound": 8,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 7,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 9.21
}
},
"messages": {
"sent": {
"count": 84,
"initial": 9,
"replies": 65,
"forward": 10,
"follow_up": 0,
"initial_replies": 49,
"dailyStats": []
},
"received": {
"count": 90,
"initial": 31,
"replies": 43,
"forward": 10,
"follow_up": 6,
"initial_replies": 6,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "01h:43m",
"raw": 6215.4,
"friendly_no_business": "07h:55m",
"raw_no_business": 28512.753846153846,
"deviation_friendly": "11m:30s",
"deviation_raw": 690,
"deviation_friendly_no_business": "10m:04s",
"deviation_raw_no_business": 604,
"median_friendly": "18m:33s",
"median_raw": 1112.9921875,
"median_friendly_no_business": "19m:45s",
"median_raw_no_business": 1184.9375,
"consistency_score": "38%",
"consistency_score_no_business": "49.03%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 70.77,
"count": 0
},
{
"key": "01h:00m",
"value": 80,
"count": 0
},
{
"key": "02h:00m",
"value": 84.62,
"count": 0
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 65,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "06h:19m",
"raw": 22788.8,
"friendly_no_business": "29h:02m",
"raw_no_business": 104542.8
},
"initialTTR": {
"friendly": "01h:42m",
"raw": 6130.857142857143,
"friendly_no_business": "07h:38m",
"raw_no_business": 27532.591836734693,
"deviation_friendly": "12m:19s",
"deviation_raw": 739,
"deviation_friendly_no_business": "09m:30s",
"deviation_raw_no_business": 570,
"median_friendly": "18m:42s",
"median_raw": 1121.9921875,
"median_friendly_no_business": "20m:46s",
"median_raw_no_business": 1245.9375,
"consistency_score": "34.14%",
"consistency_score_no_business": "54.25%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 49,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "04h:26m",
"raw": 15967,
"friendly_no_business": "20h:09m",
"raw_no_business": 72572.28571428571,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
}
],
"messages.sent.replies": [
{
"name": "[email protected]",
"threads": {
"total": 85,
"internal": 3,
"inbound": 76,
"outbound": 6,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 8,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 9.41
}
},
"messages": {
"sent": {
"count": 113,
"initial": 5,
"replies": 83,
"forward": 25,
"follow_up": 0,
"initial_replies": 69,
"dailyStats": []
},
"received": {
"count": 109,
"initial": 23,
"replies": 62,
"forward": 23,
"follow_up": 1,
"initial_replies": 5,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "01h:24m",
"raw": 5088.036144578313,
"friendly_no_business": "03h:54m",
"raw_no_business": 14057.44578313253,
"deviation_friendly": "14m:02s",
"deviation_raw": 842,
"deviation_friendly_no_business": "15m:16s",
"deviation_raw_no_business": 916,
"median_friendly": "18m:55s",
"median_raw": 1134.96875,
"median_friendly_no_business": "22m:28s",
"median_raw_no_business": 1347.96875,
"consistency_score": "25.81%",
"consistency_score_no_business": "32.05%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 72.29,
"count": 0
},
{
"key": "01h:00m",
"value": 74.7,
"count": 0
},
{
"key": "02h:00m",
"value": 86.75,
"count": 0
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 83,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "02h:14m",
"raw": 8052.96,
"friendly_no_business": "07h:57m",
"raw_no_business": 28659.88
},
"initialTTR": {
"friendly": "01h:33m",
"raw": 5636.753623188406,
"friendly_no_business": "04h:53m",
"raw_no_business": 17619.782608695652,
"deviation_friendly": "15m:16s",
"deviation_raw": 916,
"deviation_friendly_no_business": "17m:38s",
"deviation_raw_no_business": 1058,
"median_friendly": "19m:30s",
"median_raw": 1169.96875,
"median_friendly_no_business": "24m:09s",
"median_raw_no_business": 1448.96875,
"consistency_score": "21.71%",
"consistency_score_no_business": "26.98%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 69,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "01h:14m",
"raw": 4460.125,
"friendly_no_business": "09h:09m",
"raw_no_business": 32995.5,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
},
{
"name": "[email protected]",
"threads": {
"total": 76,
"internal": 3,
"inbound": 65,
"outbound": 8,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 7,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 9.21
}
},
"messages": {
"sent": {
"count": 84,
"initial": 9,
"replies": 65,
"forward": 10,
"follow_up": 0,
"initial_replies": 49,
"dailyStats": []
},
"received": {
"count": 90,
"initial": 31,
"replies": 43,
"forward": 10,
"follow_up": 6,
"initial_replies": 6,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "01h:43m",
"raw": 6215.4,
"friendly_no_business": "07h:55m",
"raw_no_business": 28512.753846153846,
"deviation_friendly": "11m:30s",
"deviation_raw": 690,
"deviation_friendly_no_business": "10m:04s",
"deviation_raw_no_business": 604,
"median_friendly": "18m:33s",
"median_raw": 1112.9921875,
"median_friendly_no_business": "19m:45s",
"median_raw_no_business": 1184.9375,
"consistency_score": "38%",
"consistency_score_no_business": "49.03%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 70.77,
"count": 0
},
{
"key": "01h:00m",
"value": 80,
"count": 0
},
{
"key": "02h:00m",
"value": 84.62,
"count": 0
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 65,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "06h:19m",
"raw": 22788.8,
"friendly_no_business": "29h:02m",
"raw_no_business": 104542.8
},
"initialTTR": {
"friendly": "01h:42m",
"raw": 6130.857142857143,
"friendly_no_business": "07h:38m",
"raw_no_business": 27532.591836734693,
"deviation_friendly": "12m:19s",
"deviation_raw": 739,
"deviation_friendly_no_business": "09m:30s",
"deviation_raw_no_business": 570,
"median_friendly": "18m:42s",
"median_raw": 1121.9921875,
"median_friendly_no_business": "20m:46s",
"median_raw_no_business": 1245.9375,
"consistency_score": "34.14%",
"consistency_score_no_business": "54.25%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 49,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "04h:26m",
"raw": 15967,
"friendly_no_business": "20h:09m",
"raw_no_business": 72572.28571428571,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
}
],
"messages.sent.count": [
{
"name": "[email protected]",
"threads": {
"total": 85,
"internal": 3,
"inbound": 76,
"outbound": 6,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 8,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 9.41
}
},
"messages": {
"sent": {
"count": 113,
"initial": 5,
"replies": 83,
"forward": 25,
"follow_up": 0,
"initial_replies": 69,
"dailyStats": []
},
"received": {
"count": 109,
"initial": 23,
"replies": 62,
"forward": 23,
"follow_up": 1,
"initial_replies": 5,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "01h:24m",
"raw": 5088.036144578313,
"friendly_no_business": "03h:54m",
"raw_no_business": 14057.44578313253,
"deviation_friendly": "14m:02s",
"deviation_raw": 842,
"deviation_friendly_no_business": "15m:16s",
"deviation_raw_no_business": 916,
"median_friendly": "18m:55s",
"median_raw": 1134.96875,
"median_friendly_no_business": "22m:28s",
"median_raw_no_business": 1347.96875,
"consistency_score": "25.81%",
"consistency_score_no_business": "32.05%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 72.29,
"count": 0
},
{
"key": "01h:00m",
"value": 74.7,
"count": 0
},
{
"key": "02h:00m",
"value": 86.75,
"count": 0
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 83,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "02h:14m",
"raw": 8052.96,
"friendly_no_business": "07h:57m",
"raw_no_business": 28659.88
},
"initialTTR": {
"friendly": "01h:33m",
"raw": 5636.753623188406,
"friendly_no_business": "04h:53m",
"raw_no_business": 17619.782608695652,
"deviation_friendly": "15m:16s",
"deviation_raw": 916,
"deviation_friendly_no_business": "17m:38s",
"deviation_raw_no_business": 1058,
"median_friendly": "19m:30s",
"median_raw": 1169.96875,
"median_friendly_no_business": "24m:09s",
"median_raw_no_business": 1448.96875,
"consistency_score": "21.71%",
"consistency_score_no_business": "26.98%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 69,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "01h:14m",
"raw": 4460.125,
"friendly_no_business": "09h:09m",
"raw_no_business": 32995.5,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
},
{
"name": "[email protected]",
"threads": {
"total": 76,
"internal": 3,
"inbound": 65,
"outbound": 8,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 7,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 9.21
}
},
"messages": {
"sent": {
"count": 84,
"initial": 9,
"replies": 65,
"forward": 10,
"follow_up": 0,
"initial_replies": 49,
"dailyStats": []
},
"received": {
"count": 90,
"initial": 31,
"replies": 43,
"forward": 10,
"follow_up": 6,
"initial_replies": 6,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "01h:43m",
"raw": 6215.4,
"friendly_no_business": "07h:55m",
"raw_no_business": 28512.753846153846,
"deviation_friendly": "11m:30s",
"deviation_raw": 690,
"deviation_friendly_no_business": "10m:04s",
"deviation_raw_no_business": 604,
"median_friendly": "18m:33s",
"median_raw": 1112.9921875,
"median_friendly_no_business": "19m:45s",
"median_raw_no_business": 1184.9375,
"consistency_score": "38%",
"consistency_score_no_business": "49.03%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 70.77,
"count": 0
},
{
"key": "01h:00m",
"value": 80,
"count": 0
},
{
"key": "02h:00m",
"value": 84.62,
"count": 0
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 65,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "06h:19m",
"raw": 22788.8,
"friendly_no_business": "29h:02m",
"raw_no_business": 104542.8
},
"initialTTR": {
"friendly": "01h:42m",
"raw": 6130.857142857143,
"friendly_no_business": "07h:38m",
"raw_no_business": 27532.591836734693,
"deviation_friendly": "12m:19s",
"deviation_raw": 739,
"deviation_friendly_no_business": "09m:30s",
"deviation_raw_no_business": 570,
"median_friendly": "18m:42s",
"median_raw": 1121.9921875,
"median_friendly_no_business": "20m:46s",
"median_raw_no_business": 1245.9375,
"consistency_score": "34.14%",
"consistency_score_no_business": "54.25%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 49,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "04h:26m",
"raw": 15967,
"friendly_no_business": "20h:09m",
"raw_no_business": 72572.28571428571,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
}
],
"messages.sent.forward": [
{
"name": "[email protected]",
"threads": {
"total": 85,
"internal": 3,
"inbound": 76,
"outbound": 6,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 8,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 9.41
}
},
"messages": {
"sent": {
"count": 113,
"initial": 5,
"replies": 83,
"forward": 25,
"follow_up": 0,
"initial_replies": 69,
"dailyStats": []
},
"received": {
"count": 109,
"initial": 23,
"replies": 62,
"forward": 23,
"follow_up": 1,
"initial_replies": 5,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "01h:24m",
"raw": 5088.036144578313,
"friendly_no_business": "03h:54m",
"raw_no_business": 14057.44578313253,
"deviation_friendly": "14m:02s",
"deviation_raw": 842,
"deviation_friendly_no_business": "15m:16s",
"deviation_raw_no_business": 916,
"median_friendly": "18m:55s",
"median_raw": 1134.96875,
"median_friendly_no_business": "22m:28s",
"median_raw_no_business": 1347.96875,
"consistency_score": "25.81%",
"consistency_score_no_business": "32.05%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 72.29,
"count": 0
},
{
"key": "01h:00m",
"value": 74.7,
"count": 0
},
{
"key": "02h:00m",
"value": 86.75,
"count": 0
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 83,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "02h:14m",
"raw": 8052.96,
"friendly_no_business": "07h:57m",
"raw_no_business": 28659.88
},
"initialTTR": {
"friendly": "01h:33m",
"raw": 5636.753623188406,
"friendly_no_business": "04h:53m",
"raw_no_business": 17619.782608695652,
"deviation_friendly": "15m:16s",
"deviation_raw": 916,
"deviation_friendly_no_business": "17m:38s",
"deviation_raw_no_business": 1058,
"median_friendly": "19m:30s",
"median_raw": 1169.96875,
"median_friendly_no_business": "24m:09s",
"median_raw_no_business": 1448.96875,
"consistency_score": "21.71%",
"consistency_score_no_business": "26.98%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 69,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "01h:14m",
"raw": 4460.125,
"friendly_no_business": "09h:09m",
"raw_no_business": 32995.5,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
},
{
"name": "[email protected]",
"threads": {
"total": 46,
"internal": 2,
"inbound": 41,
"outbound": 3,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 1,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 2.17
}
},
"messages": {
"sent": {
"count": 63,
"initial": 2,
"replies": 42,
"forward": 19,
"follow_up": 0,
"initial_replies": 33,
"dailyStats": []
},
"received": {
"count": 50,
"initial": 7,
"replies": 25,
"forward": 17,
"follow_up": 1,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "02h:14m",
"raw": 8051.214285714285,
"friendly_no_business": "09h:23m",
"raw_no_business": 33830.26190476191,
"deviation_friendly": "18m:33s",
"deviation_raw": 1113,
"deviation_friendly_no_business": "23m:55s",
"deviation_raw_no_business": 1435,
"median_friendly": "17m:03s",
"median_raw": 1023.484375,
"median_friendly_no_business": "26m:08s",
"median_raw_no_business": 1567.984375,
"consistency_score": "0%",
"consistency_score_no_business": "8.48%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 59.52,
"count": 0
},
{
"key": "01h:00m",
"value": 61.9,
"count": 0
},
{
"key": "02h:00m",
"value": 71.43,
"count": 0
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 42,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "04h:40m",
"raw": 16848.105263157893,
"friendly_no_business": "22h:14m",
"raw_no_business": 80075.1052631579
},
"initialTTR": {
"friendly": "02h:19m",
"raw": 8359.424242424242,
"friendly_no_business": "08h:39m",
"raw_no_business": 31148.484848484848,
"deviation_friendly": "17m:03s",
"deviation_raw": 1023,
"deviation_friendly_no_business": "17m:06s",
"deviation_raw_no_business": 1026,
"median_friendly": "17m:03s",
"median_raw": 1023.484375,
"median_friendly_no_business": "20m:37s",
"median_raw_no_business": 1236.984375,
"consistency_score": "0.05%",
"consistency_score_no_business": "17.06%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 33,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "05m:37s",
"raw": 337,
"friendly_no_business": "63h:00m",
"raw_no_business": 226821,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
}
],
"overallTTC.raw": [
{
"name": "[email protected]",
"threads": {
"total": 46,
"internal": 2,
"inbound": 41,
"outbound": 3,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 1,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 2.17
}
},
"messages": {
"sent": {
"count": 63,
"initial": 2,
"replies": 42,
"forward": 19,
"follow_up": 0,
"initial_replies": 33,
"dailyStats": []
},
"received": {
"count": 50,
"initial": 7,
"replies": 25,
"forward": 17,
"follow_up": 1,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "02h:14m",
"raw": 8051.214285714285,
"friendly_no_business": "09h:23m",
"raw_no_business": 33830.26190476191,
"deviation_friendly": "18m:33s",
"deviation_raw": 1113,
"deviation_friendly_no_business": "23m:55s",
"deviation_raw_no_business": 1435,
"median_friendly": "17m:03s",
"median_raw": 1023.484375,
"median_friendly_no_business": "26m:08s",
"median_raw_no_business": 1567.984375,
"consistency_score": "0%",
"consistency_score_no_business": "8.48%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 59.52,
"count": 0
},
{
"key": "01h:00m",
"value": 61.9,
"count": 0
},
{
"key": "02h:00m",
"value": 71.43,
"count": 0
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 42,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "04h:40m",
"raw": 16848.105263157893,
"friendly_no_business": "22h:14m",
"raw_no_business": 80075.1052631579
},
"initialTTR": {
"friendly": "02h:19m",
"raw": 8359.424242424242,
"friendly_no_business": "08h:39m",
"raw_no_business": 31148.484848484848,
"deviation_friendly": "17m:03s",
"deviation_raw": 1023,
"deviation_friendly_no_business": "17m:06s",
"deviation_raw_no_business": 1026,
"median_friendly": "17m:03s",
"median_raw": 1023.484375,
"median_friendly_no_business": "20m:37s",
"median_raw_no_business": 1236.984375,
"consistency_score": "0.05%",
"consistency_score_no_business": "17.06%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 33,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "05m:37s",
"raw": 337,
"friendly_no_business": "63h:00m",
"raw_no_business": 226821,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
},
{
"name": "[email protected]",
"threads": {
"total": 24,
"internal": 0,
"inbound": 24,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 1,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 4.17
}
},
"messages": {
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": null
},
"received": {
"count": 32,
"initial": 24,
"replies": 6,
"forward": 0,
"follow_up": 2,
"initial_replies": 4,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": "N/A"
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": "N/A"
},
"overallTTC": {
"friendly": "45m:24s",
"raw": 2724,
"friendly_no_business": "45m:24s",
"raw_no_business": 2724,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
}
],
"overallTTF.raw": [
{
"name": "[email protected]",
"threads": {
"total": 85,
"internal": 3,
"inbound": 76,
"outbound": 6,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 8,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 9.41
}
},
"messages": {
"sent": {
"count": 113,
"initial": 5,
"replies": 83,
"forward": 25,
"follow_up": 0,
"initial_replies": 69,
"dailyStats": []
},
"received": {
"count": 109,
"initial": 23,
"replies": 62,
"forward": 23,
"follow_up": 1,
"initial_replies": 5,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "01h:24m",
"raw": 5088.036144578313,
"friendly_no_business": "03h:54m",
"raw_no_business": 14057.44578313253,
"deviation_friendly": "14m:02s",
"deviation_raw": 842,
"deviation_friendly_no_business": "15m:16s",
"deviation_raw_no_business": 916,
"median_friendly": "18m:55s",
"median_raw": 1134.96875,
"median_friendly_no_business": "22m:28s",
"median_raw_no_business": 1347.96875,
"consistency_score": "25.81%",
"consistency_score_no_business": "32.05%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 72.29,
"count": 0
},
{
"key": "01h:00m",
"value": 74.7,
"count": 0
},
{
"key": "02h:00m",
"value": 86.75,
"count": 0
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 83,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "02h:14m",
"raw": 8052.96,
"friendly_no_business": "07h:57m",
"raw_no_business": 28659.88
},
"initialTTR": {
"friendly": "01h:33m",
"raw": 5636.753623188406,
"friendly_no_business": "04h:53m",
"raw_no_business": 17619.782608695652,
"deviation_friendly": "15m:16s",
"deviation_raw": 916,
"deviation_friendly_no_business": "17m:38s",
"deviation_raw_no_business": 1058,
"median_friendly": "19m:30s",
"median_raw": 1169.96875,
"median_friendly_no_business": "24m:09s",
"median_raw_no_business": 1448.96875,
"consistency_score": "21.71%",
"consistency_score_no_business": "26.98%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 69,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "01h:14m",
"raw": 4460.125,
"friendly_no_business": "09h:09m",
"raw_no_business": 32995.5,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
},
{
"name": "[email protected]",
"threads": {
"total": 46,
"internal": 2,
"inbound": 41,
"outbound": 3,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 1,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 2.17
}
},
"messages": {
"sent": {
"count": 63,
"initial": 2,
"replies": 42,
"forward": 19,
"follow_up": 0,
"initial_replies": 33,
"dailyStats": []
},
"received": {
"count": 50,
"initial": 7,
"replies": 25,
"forward": 17,
"follow_up": 1,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "02h:14m",
"raw": 8051.214285714285,
"friendly_no_business": "09h:23m",
"raw_no_business": 33830.26190476191,
"deviation_friendly": "18m:33s",
"deviation_raw": 1113,
"deviation_friendly_no_business": "23m:55s",
"deviation_raw_no_business": 1435,
"median_friendly": "17m:03s",
"median_raw": 1023.484375,
"median_friendly_no_business": "26m:08s",
"median_raw_no_business": 1567.984375,
"consistency_score": "0%",
"consistency_score_no_business": "8.48%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 59.52,
"count": 0
},
{
"key": "01h:00m",
"value": 61.9,
"count": 0
},
{
"key": "02h:00m",
"value": 71.43,
"count": 0
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 42,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "04h:40m",
"raw": 16848.105263157893,
"friendly_no_business": "22h:14m",
"raw_no_business": 80075.1052631579
},
"initialTTR": {
"friendly": "02h:19m",
"raw": 8359.424242424242,
"friendly_no_business": "08h:39m",
"raw_no_business": 31148.484848484848,
"deviation_friendly": "17m:03s",
"deviation_raw": 1023,
"deviation_friendly_no_business": "17m:06s",
"deviation_raw_no_business": 1026,
"median_friendly": "17m:03s",
"median_raw": 1023.484375,
"median_friendly_no_business": "20m:37s",
"median_raw_no_business": 1236.984375,
"consistency_score": "0.05%",
"consistency_score_no_business": "17.06%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 33,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "05m:37s",
"raw": 337,
"friendly_no_business": "63h:00m",
"raw_no_business": 226821,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
}
],
"overallTTR.raw": [
{
"name": "[email protected]",
"threads": {
"total": 85,
"internal": 3,
"inbound": 76,
"outbound": 6,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 8,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 9.41
}
},
"messages": {
"sent": {
"count": 113,
"initial": 5,
"replies": 83,
"forward": 25,
"follow_up": 0,
"initial_replies": 69,
"dailyStats": []
},
"received": {
"count": 109,
"initial": 23,
"replies": 62,
"forward": 23,
"follow_up": 1,
"initial_replies": 5,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "01h:24m",
"raw": 5088.036144578313,
"friendly_no_business": "03h:54m",
"raw_no_business": 14057.44578313253,
"deviation_friendly": "14m:02s",
"deviation_raw": 842,
"deviation_friendly_no_business": "15m:16s",
"deviation_raw_no_business": 916,
"median_friendly": "18m:55s",
"median_raw": 1134.96875,
"median_friendly_no_business": "22m:28s",
"median_raw_no_business": 1347.96875,
"consistency_score": "25.81%",
"consistency_score_no_business": "32.05%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 72.29,
"count": 0
},
{
"key": "01h:00m",
"value": 74.7,
"count": 0
},
{
"key": "02h:00m",
"value": 86.75,
"count": 0
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 83,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "02h:14m",
"raw": 8052.96,
"friendly_no_business": "07h:57m",
"raw_no_business": 28659.88
},
"initialTTR": {
"friendly": "01h:33m",
"raw": 5636.753623188406,
"friendly_no_business": "04h:53m",
"raw_no_business": 17619.782608695652,
"deviation_friendly": "15m:16s",
"deviation_raw": 916,
"deviation_friendly_no_business": "17m:38s",
"deviation_raw_no_business": 1058,
"median_friendly": "19m:30s",
"median_raw": 1169.96875,
"median_friendly_no_business": "24m:09s",
"median_raw_no_business": 1448.96875,
"consistency_score": "21.71%",
"consistency_score_no_business": "26.98%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 69,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "01h:14m",
"raw": 4460.125,
"friendly_no_business": "09h:09m",
"raw_no_business": 32995.5,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
},
{
"name": "[email protected]",
"threads": {
"total": 76,
"internal": 3,
"inbound": 65,
"outbound": 8,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 7,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 9.21
}
},
"messages": {
"sent": {
"count": 84,
"initial": 9,
"replies": 65,
"forward": 10,
"follow_up": 0,
"initial_replies": 49,
"dailyStats": []
},
"received": {
"count": 90,
"initial": 31,
"replies": 43,
"forward": 10,
"follow_up": 6,
"initial_replies": 6,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "01h:43m",
"raw": 6215.4,
"friendly_no_business": "07h:55m",
"raw_no_business": 28512.753846153846,
"deviation_friendly": "11m:30s",
"deviation_raw": 690,
"deviation_friendly_no_business": "10m:04s",
"deviation_raw_no_business": 604,
"median_friendly": "18m:33s",
"median_raw": 1112.9921875,
"median_friendly_no_business": "19m:45s",
"median_raw_no_business": 1184.9375,
"consistency_score": "38%",
"consistency_score_no_business": "49.03%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 70.77,
"count": 0
},
{
"key": "01h:00m",
"value": 80,
"count": 0
},
{
"key": "02h:00m",
"value": 84.62,
"count": 0
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 65,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "06h:19m",
"raw": 22788.8,
"friendly_no_business": "29h:02m",
"raw_no_business": 104542.8
},
"initialTTR": {
"friendly": "01h:42m",
"raw": 6130.857142857143,
"friendly_no_business": "07h:38m",
"raw_no_business": 27532.591836734693,
"deviation_friendly": "12m:19s",
"deviation_raw": 739,
"deviation_friendly_no_business": "09m:30s",
"deviation_raw_no_business": 570,
"median_friendly": "18m:42s",
"median_raw": 1121.9921875,
"median_friendly_no_business": "20m:46s",
"median_raw_no_business": 1245.9375,
"consistency_score": "34.14%",
"consistency_score_no_business": "54.25%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 49,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "04h:26m",
"raw": 15967,
"friendly_no_business": "20h:09m",
"raw_no_business": 72572.28571428571,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
}
],
"threads.total": [
{
"name": "[email protected]",
"threads": {
"total": 85,
"internal": 3,
"inbound": 76,
"outbound": 6,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 8,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 9.41
}
},
"messages": {
"sent": {
"count": 113,
"initial": 5,
"replies": 83,
"forward": 25,
"follow_up": 0,
"initial_replies": 69,
"dailyStats": []
},
"received": {
"count": 109,
"initial": 23,
"replies": 62,
"forward": 23,
"follow_up": 1,
"initial_replies": 5,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "01h:24m",
"raw": 5088.036144578313,
"friendly_no_business": "03h:54m",
"raw_no_business": 14057.44578313253,
"deviation_friendly": "14m:02s",
"deviation_raw": 842,
"deviation_friendly_no_business": "15m:16s",
"deviation_raw_no_business": 916,
"median_friendly": "18m:55s",
"median_raw": 1134.96875,
"median_friendly_no_business": "22m:28s",
"median_raw_no_business": 1347.96875,
"consistency_score": "25.81%",
"consistency_score_no_business": "32.05%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 72.29,
"count": 0
},
{
"key": "01h:00m",
"value": 74.7,
"count": 0
},
{
"key": "02h:00m",
"value": 86.75,
"count": 0
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 83,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "02h:14m",
"raw": 8052.96,
"friendly_no_business": "07h:57m",
"raw_no_business": 28659.88
},
"initialTTR": {
"friendly": "01h:33m",
"raw": 5636.753623188406,
"friendly_no_business": "04h:53m",
"raw_no_business": 17619.782608695652,
"deviation_friendly": "15m:16s",
"deviation_raw": 916,
"deviation_friendly_no_business": "17m:38s",
"deviation_raw_no_business": 1058,
"median_friendly": "19m:30s",
"median_raw": 1169.96875,
"median_friendly_no_business": "24m:09s",
"median_raw_no_business": 1448.96875,
"consistency_score": "21.71%",
"consistency_score_no_business": "26.98%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 69,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "01h:14m",
"raw": 4460.125,
"friendly_no_business": "09h:09m",
"raw_no_business": 32995.5,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
},
{
"name": "[email protected]",
"threads": {
"total": 76,
"internal": 3,
"inbound": 65,
"outbound": 8,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 7,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 9.21
}
},
"messages": {
"sent": {
"count": 84,
"initial": 9,
"replies": 65,
"forward": 10,
"follow_up": 0,
"initial_replies": 49,
"dailyStats": []
},
"received": {
"count": 90,
"initial": 31,
"replies": 43,
"forward": 10,
"follow_up": 6,
"initial_replies": 6,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "01h:43m",
"raw": 6215.4,
"friendly_no_business": "07h:55m",
"raw_no_business": 28512.753846153846,
"deviation_friendly": "11m:30s",
"deviation_raw": 690,
"deviation_friendly_no_business": "10m:04s",
"deviation_raw_no_business": 604,
"median_friendly": "18m:33s",
"median_raw": 1112.9921875,
"median_friendly_no_business": "19m:45s",
"median_raw_no_business": 1184.9375,
"consistency_score": "38%",
"consistency_score_no_business": "49.03%",
"percentileRanks": [
{
"key": "30m:00s",
"value": 70.77,
"count": 0
},
{
"key": "01h:00m",
"value": 80,
"count": 0
},
{
"key": "02h:00m",
"value": 84.62,
"count": 0
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 65,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "06h:19m",
"raw": 22788.8,
"friendly_no_business": "29h:02m",
"raw_no_business": 104542.8
},
"initialTTR": {
"friendly": "01h:42m",
"raw": 6130.857142857143,
"friendly_no_business": "07h:38m",
"raw_no_business": 27532.591836734693,
"deviation_friendly": "12m:19s",
"deviation_raw": 739,
"deviation_friendly_no_business": "09m:30s",
"deviation_raw_no_business": 570,
"median_friendly": "18m:42s",
"median_raw": 1121.9921875,
"median_friendly_no_business": "20m:46s",
"median_raw_no_business": 1245.9375,
"consistency_score": "34.14%",
"consistency_score_no_business": "54.25%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 49,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "04h:26m",
"raw": 15967,
"friendly_no_business": "20h:09m",
"raw_no_business": 72572.28571428571,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
}
]
},
"pagination": {
"total": 8,
"page": 1
},
"args": {
"model": {
"icon": "building",
"id": null,
"model_type": "Internal",
"name": "My Company",
"value": "My Company"
},
"modelCom": {
"icon": "globe-americas",
"id": null,
"model_type": "Anybody",
"name": "Anybody",
"value": "Anybody"
}
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Interactions
Interactions - Report
requires authentication
Interactions Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/interactions"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "1",
"model_type": "Mailbox",
"exclude_cc": "0",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "eum",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"replies_over": "15",
"message_replies_over": "15",
"no_reply_for": "15",
"per_page": "2",
"direction": "desc",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/reports/interactions',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => '1',
'model_type' => 'Mailbox',
'exclude_cc' => '0',
'model_com' => 'Top Revenue Contacts',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'eum',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'replies_over' => '15',
'message_replies_over' => '15',
'no_reply_for' => '15',
'per_page' => '2',
'direction' => 'desc',
'page' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/interactions?from=2020-01-01&to=2020-01-08&model=1&model_type=Mailbox&exclude_cc=&model_com=Top+Revenue+Contacts&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=eum&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&replies_over=15&message_replies_over=15&no_reply_for=15&per_page=2&direction=desc&page=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"[email protected]": {
"interactions": {
"[email protected]": {
"to": 13,
"email": "[email protected]",
"from": 9,
"cc": 0
},
"[email protected]": {
"to": 4,
"email": "[email protected]",
"from": 4,
"cc": 0
},
"[email protected]": {
"to": 3,
"email": "[email protected]",
"cc": 1,
"from": 2
},
"[email protected]": {
"to": 2,
"email": "gibson[email protected]",
"from": 4,
"cc": 0
},
"[email protected]": {
"to": 2,
"email": "[email protected]",
"from": 3,
"cc": 0
},
"[email protected]": {
"to": 2,
"email": "[email protected]",
"from": 3,
"cc": 0
},
"[email protected]": {
"to": 2,
"email": "[email protected]",
"from": 3,
"cc": 0
},
"[email protected]": {
"to": 2,
"email": "[email protected]",
"from": 2,
"cc": 0
},
"[email protected]": {
"to": 2,
"email": "[email protected]",
"from": 2,
"cc": 0
},
"[email protected]": {
"to": 1,
"email": "[email protected]",
"from": 3,
"cc": 0
},
"[email protected]": {
"to": 1,
"email": "[email protected]",
"from": 2,
"cc": 0
},
"[email protected]": {
"from": 3,
"email": "[email protected]",
"to": 0,
"cc": 0
},
"[email protected]": {
"from": 3,
"email": "[email protected]",
"to": 0,
"cc": 0
},
"[email protected]": {
"to": 2,
"email": "[email protected]",
"from": 0,
"cc": 0
},
"[email protected]": {
"to": 2,
"email": "[email protected]",
"from": 0,
"cc": 0
},
"[email protected]": {
"to": 2,
"email": "[email protected]",
"from": 0,
"cc": 0
},
"[email protected]": {
"to": 2,
"email": "[email protected]",
"from": 0,
"cc": 0
},
"[email protected]": {
"to": 2,
"email": "[email protected]",
"from": 0,
"cc": 0
},
"[email protected]": {
"to": 2,
"email": "[email protected]",
"from": 0,
"cc": 0
},
"[email protected]": {
"from": 2,
"email": "[email protected]",
"to": 0,
"cc": 0
}
},
"agent": {
"key": 0,
"email_username": "[email protected]"
}
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.SLA
SLA - Report
requires authentication
SLA Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/sla"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "timetoreply.com",
"model_type": "Contact",
"exclude_cc": "0",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "dolores",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"replies_over": "15",
"message_replies_over": "15",
"no_reply_for": "15",
"per_page": "2",
"sort_by": "threads.total",
"direction": "desc",
"page": "1",
"init_ttr_goal": "02:00:00",
"overall_ttr_goal": "02:00:00",
"overall_ttc_goal": "02:00:00",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/reports/sla',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => 'timetoreply.com',
'model_type' => 'Contact',
'exclude_cc' => '0',
'model_com' => 'Top Revenue Contacts',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'dolores',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'replies_over' => '15',
'message_replies_over' => '15',
'no_reply_for' => '15',
'per_page' => '2',
'sort_by' => 'threads.total',
'direction' => 'desc',
'page' => '1',
'init_ttr_goal' => '02:00:00',
'overall_ttr_goal' => '02:00:00',
'overall_ttc_goal' => '02:00:00',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=timetoreply.com&model_type=Contact&exclude_cc=&model_com=Top+Revenue+Contacts&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=dolores&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&replies_over=15&message_replies_over=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&page=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"stats": {
"threads": {
"total": 319,
"internal": 11,
"inbound": 271,
"outbound": 37,
"sent_internally": 49,
"await_customer": 88,
"await_agent": 154,
"closed": 28,
"have_replies": 243,
"have_replies_from_agents": 223,
"have_no_replies_from_agents": 96,
"completionRatio": {
"ratio": 554.05,
"numerator": 205,
"denominator": 37
},
"handledRate": {
"rate": 36.36,
"numerator": 116,
"denominator": 319
},
"labels": {
"total": 56,
"list": [
{
"key": "UNREAD",
"doc_count": 205
},
{
"key": "CATEGORY_SOCIAL",
"doc_count": 45
},
{
"key": "IMPORTANT",
"doc_count": 45
},
{
"key": "STARRED",
"doc_count": 42
},
{
"key": "INBOX",
"doc_count": 40
},
{
"key": "CATEGORY_FORUMS",
"doc_count": 39
},
{
"key": "CATEGORY_PERSONAL",
"doc_count": 39
},
{
"key": "CATEGORY_PROMOTIONS",
"doc_count": 31
},
{
"key": "SENT",
"doc_count": 30
},
{
"key": "CATEGORY_UPDATES",
"doc_count": 28
},
{
"key": "Outdoors",
"doc_count": 4
},
{
"key": "Baby",
"doc_count": 2
},
{
"key": "Automotive",
"doc_count": 1
},
{
"key": "Automotive, Tools & Electronics",
"doc_count": 1
},
{
"key": "Baby & Computers",
"doc_count": 1
},
{
"key": "Beauty & Kids",
"doc_count": 1
},
{
"key": "Beauty & Music",
"doc_count": 1
},
{
"key": "Books & Beauty",
"doc_count": 1
},
{
"key": "Books & Tools",
"doc_count": 1
},
{
"key": "Books, Automotive & Shoes",
"doc_count": 1
}
]
}
},
"messages": {
"count": 836,
"initial": 296,
"replies": 444,
"forward": 69,
"follow_up": 27,
"received": {
"count": 578,
"initial": 264,
"replies": 218,
"forward": 69,
"follow_up": 27,
"initial_replies": 57,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "93h:38m",
"avg_wait_raw": 337084,
"avg_first_wait": "94h:50m",
"avg_first_wait_raw": 341419
},
"sent": {
"count": 383,
"initial": 41,
"replies": 272,
"forward": 69,
"follow_up": 1,
"initial_replies": 205,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "01h:56m",
"raw": 6990.125,
"friendly_no_business": "07h:46m",
"raw_no_business": 27970.966911764706,
"deviation_friendly": "15m:22s",
"deviation_raw": 921.5,
"deviation_friendly_no_business": "13m:50s",
"deviation_raw_no_business": 829.5,
"median_friendly": "18m:55s",
"median_raw": 1134.9921875,
"median_friendly_no_business": "22m:36s",
"median_raw_no_business": 1355.984375,
"consistency_score": "18.81%",
"consistency_score_no_business": "38.83%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 73.53,
"count": 0
},
{
"key": "02h:00m",
"value": 80.88,
"count": 0
},
{
"key": "04h:00m",
"value": 87.87,
"count": 0
},
{
"key": "08h:00m",
"value": 91.91,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 70.96,
"count": 0
},
{
"key": "02h:00m",
"value": 77.57,
"count": 0
},
{
"key": "04h:00m",
"value": 82.72,
"count": 0
},
{
"key": "08h:00m",
"value": 84.19,
"count": 0
}
],
"within_sla": 219,
"within_sla_percentage_friendly": 80.51,
"sla_breach": 53,
"sla_breach_percentage_friendly": 19.49,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"initialTTR": {
"friendly": "02h:00m",
"raw": 7248.809756097561,
"friendly_no_business": "08h:14m",
"raw_no_business": 29644.126829268294,
"deviation_friendly": "16m:55s",
"deviation_raw": 1015,
"deviation_friendly_no_business": "16m:19s",
"deviation_raw_no_business": 979,
"median_friendly": "20m:06s",
"median_raw": 1205.9921875,
"median_friendly_no_business": "24m:09s",
"median_raw_no_business": 1448.984375,
"consistency_score": "15.84%",
"consistency_score_no_business": "32.44%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 71.71,
"count": 0
},
{
"key": "02h:00m",
"value": 80,
"count": 0
},
{
"key": "04h:00m",
"value": 87.32,
"count": 0
},
{
"key": "08h:00m",
"value": 91.71,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 69.27,
"count": 0
},
{
"key": "02h:00m",
"value": 76.59,
"count": 0
},
{
"key": "04h:00m",
"value": 81.46,
"count": 0
},
{
"key": "08h:00m",
"value": 82.93,
"count": 0
}
],
"within_sla": 163,
"within_sla_percentage_friendly": 79.51,
"sla_breach": 42,
"sla_breach_percentage_friendly": 20.49,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTF": {
"friendly": "04h:01m",
"raw": 14508.623188405798,
"friendly_no_business": "17h:01m",
"raw_no_business": 61308.260869565216
},
"overallTTC": {
"friendly": "03h:20m",
"raw": 12036.035714285714,
"friendly_no_business": "15h:31m",
"raw_no_business": 55881.642857142855,
"percentileRanks": [
{
"key": "01h:00m",
"value": 42.86,
"count": 0
},
{
"key": "02h:00m",
"value": 64.29,
"count": 0
},
{
"key": "04h:00m",
"value": 78.57,
"count": 0
},
{
"key": "08h:00m",
"value": 89.29,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 39.29,
"count": 0
},
{
"key": "02h:00m",
"value": 60.71,
"count": 0
},
{
"key": "04h:00m",
"value": 71.43,
"count": 0
},
{
"key": "08h:00m",
"value": 71.43,
"count": 0
}
],
"within_sla": 18,
"within_sla_percentage_friendly": 64.29,
"sla_breach": 10,
"sla_breach_percentage_friendly": 35.71
},
"dailyStats": []
},
"previous_period": {
"threads": {
"total": 269,
"internal": 23,
"inbound": 214,
"outbound": 32,
"sent_internally": 45,
"await_customer": 72,
"await_agent": 129,
"closed": 23,
"have_replies": 198,
"have_replies_from_agents": 188,
"have_no_replies_from_agents": 81,
"completionRatio": {
"ratio": 546.88,
"numerator": 175,
"denominator": 32
},
"handledRate": {
"rate": 35.32,
"numerator": 95,
"denominator": 269
},
"labels": {
"total": 50,
"list": [
{
"key": "UNREAD",
"doc_count": 191
},
{
"key": "STARRED",
"doc_count": 32
},
{
"key": "CATEGORY_FORUMS",
"doc_count": 30
},
{
"key": "SENT",
"doc_count": 27
},
{
"key": "INBOX",
"doc_count": 24
},
{
"key": "CATEGORY_PROMOTIONS",
"doc_count": 23
},
{
"key": "CATEGORY_SOCIAL",
"doc_count": 23
},
{
"key": "CATEGORY_UPDATES",
"doc_count": 23
},
{
"key": "IMPORTANT",
"doc_count": 22
},
{
"key": "CATEGORY_PERSONAL",
"doc_count": 21
},
{
"key": "Books",
"doc_count": 2
},
{
"key": "Health & Outdoors",
"doc_count": 2
},
{
"key": "Jewelry",
"doc_count": 2
},
{
"key": "Automotive",
"doc_count": 1
},
{
"key": "Automotive & Kids",
"doc_count": 1
},
{
"key": "Automotive, Movies & Jewelry",
"doc_count": 1
},
{
"key": "Baby",
"doc_count": 1
},
{
"key": "Baby & Clothing",
"doc_count": 1
},
{
"key": "Books & Tools",
"doc_count": 1
},
{
"key": "Clothing",
"doc_count": 1
}
]
}
},
"messages": {
"count": 687,
"initial": 269,
"replies": 357,
"forward": 35,
"follow_up": 26,
"received": {
"count": 478,
"initial": 240,
"replies": 177,
"forward": 35,
"follow_up": 26,
"initial_replies": 54,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "279h:50m",
"avg_wait_raw": 1007405,
"avg_first_wait": "275h:39m",
"avg_first_wait_raw": 992394
},
"sent": {
"count": 321,
"initial": 55,
"replies": 229,
"forward": 35,
"follow_up": 2,
"initial_replies": 175,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "01h:02m",
"raw": 3722.6768558951967,
"friendly_no_business": "04h:01m",
"raw_no_business": 14471.323144104803,
"deviation_friendly": "11m:47s",
"deviation_raw": 707,
"deviation_friendly_no_business": "10m:24s",
"deviation_raw_no_business": 624,
"median_friendly": "17m:02s",
"median_raw": 1022.484375,
"median_friendly_no_business": "20m:13s",
"median_raw_no_business": 1212.984375,
"consistency_score": "30.85%",
"consistency_score_no_business": "48.56%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 82.97,
"count": 0
},
{
"key": "02h:00m",
"value": 90.39,
"count": 0
},
{
"key": "04h:00m",
"value": 93.89,
"count": 0
},
{
"key": "08h:00m",
"value": 97.82,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 81.22,
"count": 0
},
{
"key": "02h:00m",
"value": 88.21,
"count": 0
},
{
"key": "04h:00m",
"value": 90.83,
"count": 0
},
{
"key": "08h:00m",
"value": 92.58,
"count": 0
}
],
"within_sla": 207,
"within_sla_percentage_friendly": 90.39,
"sla_breach": 22,
"sla_breach_percentage_friendly": 9.61,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"initialTTR": {
"friendly": "01h:14m",
"raw": 4452.857142857143,
"friendly_no_business": "04h:59m",
"raw_no_business": 17962.434285714287,
"deviation_friendly": "10m:59s",
"deviation_raw": 659,
"deviation_friendly_no_business": "10m:58s",
"deviation_raw_no_business": 658,
"median_friendly": "16m:13s",
"median_raw": 973.484375,
"median_friendly_no_business": "20m:11s",
"median_raw_no_business": 1210.984375,
"consistency_score": "32.31%",
"consistency_score_no_business": "45.66%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 80,
"count": 0
},
{
"key": "02h:00m",
"value": 88.57,
"count": 0
},
{
"key": "04h:00m",
"value": 92.57,
"count": 0
},
{
"key": "08h:00m",
"value": 96.57,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 78.29,
"count": 0
},
{
"key": "02h:00m",
"value": 86.29,
"count": 0
},
{
"key": "04h:00m",
"value": 89.71,
"count": 0
},
{
"key": "08h:00m",
"value": 92,
"count": 0
}
],
"within_sla": 155,
"within_sla_percentage_friendly": 88.57,
"sla_breach": 20,
"sla_breach_percentage_friendly": 11.43,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTF": {
"friendly": "02h:40m",
"raw": 9645.771428571428,
"friendly_no_business": "08h:39m",
"raw_no_business": 31195.342857142856
},
"overallTTC": {
"friendly": "05h:25m",
"raw": 19539.652173913044,
"friendly_no_business": "24h:08m",
"raw_no_business": 86913.82608695653,
"percentileRanks": [
{
"key": "01h:00m",
"value": 34.78,
"count": 0
},
{
"key": "02h:00m",
"value": 56.52,
"count": 0
},
{
"key": "04h:00m",
"value": 65.22,
"count": 0
},
{
"key": "08h:00m",
"value": 78.26,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 30.43,
"count": 0
},
{
"key": "02h:00m",
"value": 52.17,
"count": 0
},
{
"key": "04h:00m",
"value": 56.52,
"count": 0
},
{
"key": "08h:00m",
"value": 56.52,
"count": 0
}
],
"within_sla": 13,
"within_sla_percentage_friendly": 56.52,
"sla_breach": 10,
"sla_breach_percentage_friendly": 43.48
},
"dailyStats": []
},
"all_agent_stats": {
"maxima": {
"name": "Total",
"threads.total": 319,
"threads.internal": 11,
"threads.inbound": 271,
"threads.outbound": 37,
"threads.sent_internally": 49,
"threads.await_customer": 88,
"threads.await_agent": 154,
"threads.closed": 28,
"threads.have_replies": 243,
"threads.handledRate.rate": 36.36,
"messages.received.count": 578,
"messages.received.initial": 264,
"messages.received.replies": 218,
"messages.received.forward": 69,
"messages.received.follow_up": 27,
"messages.received.avg_first_wait": "94h:50m",
"messages.received.avg_wait": "93h:38m",
"messages.sent.count": 383,
"messages.sent.initial": 41,
"messages.sent.replies": 272,
"messages.sent.forward": 69,
"messages.sent.follow_up": 1,
"overallTTR.friendly": "01h:56m",
"overallTTR.friendly_no_business": "07h:46m",
"overallTTR.deviation_friendly": "15m:22s",
"overallTTR.deviation_friendly_no_business": "13m:50s",
"overallTTR.median_friendly": "18m:55s",
"overallTTR.median_friendly_no_business": "22m:36s",
"overallTTR.consistency_score": "18.81%",
"overallTTR.consistency_score_no_business": "38.83%",
"overallTTR.within_sla": 219,
"overallTTR.within_sla_percentage_friendly": 80.51,
"overallTTR.sla_breach": 53,
"overallTTR.sla_breach_percentage_friendly": 19.49,
"overallTTR.excluded_from_sla": 0,
"overallTTR.excluded_from_sla_percentage_friendly": 0,
"initialTTR.friendly": "02h:00m",
"initialTTR.friendly_no_business": "08h:14m",
"initialTTR.deviation_friendly": "16m:55s",
"initialTTR.deviation_friendly_no_business": "16m:19s",
"initialTTR.median_friendly": "20m:06s",
"initialTTR.median_friendly_no_business": "24m:09s",
"initialTTR.consistency_score": "15.84%",
"initialTTR.consistency_score_no_business": "32.44%",
"initialTTR.within_sla": 163,
"initialTTR.within_sla_percentage_friendly": 79.51,
"initialTTR.sla_breach": 42,
"initialTTR.sla_breach_percentage_friendly": 20.49,
"initialTTR.excluded_from_sla": 0,
"initialTTR.excluded_from_sla_percentage_friendly": 0,
"overallTTC.friendly": "03h:20m",
"overallTTC.friendly_no_business": "15h:31m",
"overallTTC.within_sla": 18,
"overallTTC.within_sla_percentage_friendly": 64.29,
"overallTTC.sla_breach": 10,
"overallTTC.sla_breach_percentage_friendly": 35.71,
"overallTTF.friendly": "04h:01m",
"overallTTF.friendly_no_business": "17h:01m"
},
"data": {
"current_page": 1,
"data": [
{
"name": "[email protected]",
"threads": {
"total": 85,
"internal": 3,
"inbound": 76,
"outbound": 6,
"sent_internally": 18,
"await_customer": 21,
"await_agent": 38,
"closed": 8,
"have_replies": 75,
"have_initial_replies": 74,
"handledRate": {
"rate": 34.12
}
},
"messages": {
"sent": {
"count": 113,
"initial": 5,
"replies": 83,
"forward": 25,
"follow_up": 0,
"initial_replies": 69,
"dailyStats": []
},
"received": {
"count": 109,
"initial": 23,
"replies": 62,
"forward": 23,
"follow_up": 1,
"initial_replies": 5,
"dailyStats": [],
"avg_wait": "94h:26m",
"avg_wait_raw": 339972,
"avg_first_wait": "75h:06m",
"avg_first_wait_raw": 270377
}
},
"overallTTR": {
"friendly": "01h:24m",
"raw": 5088.036144578313,
"friendly_no_business": "03h:54m",
"raw_no_business": 14057.44578313253,
"deviation_friendly": "14m:02s",
"deviation_raw": 842,
"deviation_friendly_no_business": "15m:16s",
"deviation_raw_no_business": 916,
"median_friendly": "18m:55s",
"median_raw": 1134.96875,
"median_friendly_no_business": "22m:28s",
"median_raw_no_business": 1347.96875,
"consistency_score": "25.81%",
"consistency_score_no_business": "32.05%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 74.7,
"count": 0
},
{
"key": "02h:00m",
"value": 86.75,
"count": 0
},
{
"key": "04h:00m",
"value": 93.98,
"count": 0
},
{
"key": "08h:00m",
"value": 95.18,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 72.29,
"count": 0
},
{
"key": "02h:00m",
"value": 83.13,
"count": 0
},
{
"key": "04h:00m",
"value": 90.36,
"count": 0
},
{
"key": "08h:00m",
"value": 91.57,
"count": 0
}
],
"within_sla": 71,
"within_sla_percentage_friendly": 85.54,
"sla_breach": 12,
"sla_breach_percentage_friendly": 14.46,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTF": {
"friendly": "02h:14m",
"raw": 8052.96,
"friendly_no_business": "07h:57m",
"raw_no_business": 28659.88
},
"initialTTR": {
"friendly": "01h:33m",
"raw": 5636.753623188406,
"friendly_no_business": "04h:53m",
"raw_no_business": 17619.782608695652,
"deviation_friendly": "15m:16s",
"deviation_raw": 916,
"deviation_friendly_no_business": "17m:38s",
"deviation_raw_no_business": 1058,
"median_friendly": "19m:30s",
"median_raw": 1169.96875,
"median_friendly_no_business": "24m:09s",
"median_raw_no_business": 1448.96875,
"consistency_score": "21.71%",
"consistency_score_no_business": "26.98%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 73.91,
"count": 0
},
{
"key": "02h:00m",
"value": 85.51,
"count": 0
},
{
"key": "04h:00m",
"value": 92.75,
"count": 0
},
{
"key": "08h:00m",
"value": 94.2,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 71.01,
"count": 0
},
{
"key": "02h:00m",
"value": 81.16,
"count": 0
},
{
"key": "04h:00m",
"value": 88.41,
"count": 0
},
{
"key": "08h:00m",
"value": 89.86,
"count": 0
}
],
"within_sla": 58,
"within_sla_percentage_friendly": 84.06,
"sla_breach": 11,
"sla_breach_percentage_friendly": 15.94,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTC": {
"friendly": "01h:14m",
"raw": 4460.125,
"friendly_no_business": "09h:09m",
"raw_no_business": 32995.5,
"within_sla": 5,
"within_sla_percentage_friendly": 62.5,
"sla_breach": 3,
"sla_breach_percentage_friendly": 37.5,
"percentileRanks": [
{
"key": "01h:00m",
"value": 50,
"count": 0
},
{
"key": "02h:00m",
"value": 62.5,
"count": 0
},
{
"key": "04h:00m",
"value": 100,
"count": 0
},
{
"key": "08h:00m",
"value": 100,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 37.5,
"count": 0
},
{
"key": "02h:00m",
"value": 50,
"count": 0
},
{
"key": "04h:00m",
"value": 87.5,
"count": 0
},
{
"key": "08h:00m",
"value": 87.5,
"count": 0
}
]
},
"previous": {
"threads": {
"total": 70,
"internal": 9,
"inbound": 54,
"outbound": 7,
"sent_internally": 17,
"await_customer": 19,
"await_agent": 27,
"closed": 7,
"have_replies": 58,
"have_initial_replies": 57,
"handledRate": {
"rate": 37.14
}
},
"messages": {
"sent": {
"count": 81,
"initial": 8,
"replies": 63,
"forward": 9,
"follow_up": 1,
"initial_replies": 51,
"dailyStats": []
},
"received": {
"count": 78,
"initial": 22,
"replies": 46,
"forward": 7,
"follow_up": 3,
"initial_replies": 6,
"dailyStats": [],
"avg_wait": "273h:32m",
"avg_wait_raw": 984776,
"avg_first_wait": "318h:00m",
"avg_first_wait_raw": 1144857
}
},
"overallTTR": {
"friendly": "01h:06m",
"raw": 4018.7619047619046,
"friendly_no_business": "05h:21m",
"raw_no_business": 19318.650793650795,
"deviation_friendly": "12m:07s",
"deviation_raw": 727,
"deviation_friendly_no_business": "10m:06s",
"deviation_raw_no_business": 606,
"median_friendly": "16m:53s",
"median_raw": 1013.46875,
"median_friendly_no_business": "20m:02s",
"median_raw_no_business": 1201.96875,
"consistency_score": "28.27%",
"consistency_score_no_business": "49.58%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 82.54,
"count": 0
},
{
"key": "02h:00m",
"value": 88.89,
"count": 0
},
{
"key": "04h:00m",
"value": 92.06,
"count": 0
},
{
"key": "08h:00m",
"value": 95.24,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 79.37,
"count": 0
},
{
"key": "02h:00m",
"value": 84.13,
"count": 0
},
{
"key": "04h:00m",
"value": 85.71,
"count": 0
},
{
"key": "08h:00m",
"value": 88.89,
"count": 0
}
],
"within_sla": 56,
"within_sla_percentage_friendly": 88.89,
"sla_breach": 7,
"sla_breach_percentage_friendly": 11.11,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTF": {
"friendly": "01h:24m",
"raw": 5068.222222222223,
"friendly_no_business": "01h:25m",
"raw_no_business": 5157.444444444444
},
"initialTTR": {
"friendly": "01h:18m",
"raw": 4717.313725490196,
"friendly_no_business": "06h:32m",
"raw_no_business": 23563.960784313724,
"deviation_friendly": "12m:07s",
"deviation_raw": 727,
"deviation_friendly_no_business": "12m:27s",
"deviation_raw_no_business": 747,
"median_friendly": "16m:53s",
"median_raw": 1013.46875,
"median_friendly_no_business": "20m:21s",
"median_raw_no_business": 1220.96875,
"consistency_score": "28.27%",
"consistency_score_no_business": "38.82%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 78.43,
"count": 0
},
{
"key": "02h:00m",
"value": 86.27,
"count": 0
},
{
"key": "04h:00m",
"value": 90.2,
"count": 0
},
{
"key": "08h:00m",
"value": 94.12,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 74.51,
"count": 0
},
{
"key": "02h:00m",
"value": 80.39,
"count": 0
},
{
"key": "04h:00m",
"value": 82.35,
"count": 0
},
{
"key": "08h:00m",
"value": 86.27,
"count": 0
}
],
"within_sla": 44,
"within_sla_percentage_friendly": 86.27,
"sla_breach": 7,
"sla_breach_percentage_friendly": 13.73,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTC": {
"friendly": "03h:29m",
"raw": 12584.285714285714,
"friendly_no_business": "12h:34m",
"raw_no_business": 45272.42857142857,
"within_sla": 5,
"within_sla_percentage_friendly": 71.43,
"sla_breach": 2,
"sla_breach_percentage_friendly": 28.57,
"percentileRanks": [
{
"key": "01h:00m",
"value": 42.86,
"count": 0
},
{
"key": "02h:00m",
"value": 71.43,
"count": 0
},
{
"key": "04h:00m",
"value": 71.43,
"count": 0
},
{
"key": "08h:00m",
"value": 85.71,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 42.86,
"count": 0
},
{
"key": "02h:00m",
"value": 57.14,
"count": 0
},
{
"key": "04h:00m",
"value": 57.14,
"count": 0
},
{
"key": "08h:00m",
"value": 57.14,
"count": 0
}
]
}
}
},
{
"name": "[email protected]",
"threads": {
"total": 76,
"internal": 3,
"inbound": 65,
"outbound": 8,
"sent_internally": 10,
"await_customer": 26,
"await_agent": 33,
"closed": 7,
"have_replies": 61,
"have_initial_replies": 55,
"handledRate": {
"rate": 43.42
}
},
"messages": {
"sent": {
"count": 84,
"initial": 9,
"replies": 65,
"forward": 10,
"follow_up": 0,
"initial_replies": 49,
"dailyStats": []
},
"received": {
"count": 90,
"initial": 31,
"replies": 43,
"forward": 10,
"follow_up": 6,
"initial_replies": 6,
"dailyStats": [],
"avg_wait": "107h:08m",
"avg_wait_raw": 385700,
"avg_first_wait": "78h:05m",
"avg_first_wait_raw": 281142
}
},
"overallTTR": {
"friendly": "01h:43m",
"raw": 6215.4,
"friendly_no_business": "07h:55m",
"raw_no_business": 28512.753846153846,
"deviation_friendly": "11m:30s",
"deviation_raw": 690,
"deviation_friendly_no_business": "10m:04s",
"deviation_raw_no_business": 604,
"median_friendly": "18m:33s",
"median_raw": 1112.9921875,
"median_friendly_no_business": "19m:45s",
"median_raw_no_business": 1184.9375,
"consistency_score": "38%",
"consistency_score_no_business": "49.03%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 80,
"count": 0
},
{
"key": "02h:00m",
"value": 84.62,
"count": 0
},
{
"key": "04h:00m",
"value": 89.23,
"count": 0
},
{
"key": "08h:00m",
"value": 92.31,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 76.92,
"count": 0
},
{
"key": "02h:00m",
"value": 81.54,
"count": 0
},
{
"key": "04h:00m",
"value": 84.62,
"count": 0
},
{
"key": "08h:00m",
"value": 86.15,
"count": 0
}
],
"within_sla": 55,
"within_sla_percentage_friendly": 84.62,
"sla_breach": 10,
"sla_breach_percentage_friendly": 15.38,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTF": {
"friendly": "06h:19m",
"raw": 22788.8,
"friendly_no_business": "29h:02m",
"raw_no_business": 104542.8
},
"initialTTR": {
"friendly": "01h:42m",
"raw": 6130.857142857143,
"friendly_no_business": "07h:38m",
"raw_no_business": 27532.591836734693,
"deviation_friendly": "12m:19s",
"deviation_raw": 739,
"deviation_friendly_no_business": "09m:30s",
"deviation_raw_no_business": 570,
"median_friendly": "18m:42s",
"median_raw": 1121.9921875,
"median_friendly_no_business": "20m:46s",
"median_raw_no_business": 1245.9375,
"consistency_score": "34.14%",
"consistency_score_no_business": "54.25%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 79.59,
"count": 0
},
{
"key": "02h:00m",
"value": 85.71,
"count": 0
},
{
"key": "04h:00m",
"value": 89.8,
"count": 0
},
{
"key": "08h:00m",
"value": 93.88,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 75.51,
"count": 0
},
{
"key": "02h:00m",
"value": 81.63,
"count": 0
},
{
"key": "04h:00m",
"value": 83.67,
"count": 0
},
{
"key": "08h:00m",
"value": 85.71,
"count": 0
}
],
"within_sla": 42,
"within_sla_percentage_friendly": 85.71,
"sla_breach": 7,
"sla_breach_percentage_friendly": 14.29,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTC": {
"friendly": "04h:26m",
"raw": 15967,
"friendly_no_business": "20h:09m",
"raw_no_business": 72572.28571428571,
"within_sla": 5,
"within_sla_percentage_friendly": 71.43,
"sla_breach": 2,
"sla_breach_percentage_friendly": 28.57,
"percentileRanks": [
{
"key": "01h:00m",
"value": 42.86,
"count": 0
},
{
"key": "02h:00m",
"value": 71.43,
"count": 0
},
{
"key": "04h:00m",
"value": 71.43,
"count": 0
},
{
"key": "08h:00m",
"value": 85.71,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 42.86,
"count": 0
},
{
"key": "02h:00m",
"value": 71.43,
"count": 0
},
{
"key": "04h:00m",
"value": 71.43,
"count": 0
},
{
"key": "08h:00m",
"value": 71.43,
"count": 0
}
]
},
"previous": {
"threads": {
"total": 73,
"internal": 9,
"inbound": 53,
"outbound": 11,
"sent_internally": 19,
"await_customer": 22,
"await_agent": 27,
"closed": 5,
"have_replies": 54,
"have_initial_replies": 53,
"handledRate": {
"rate": 36.99
}
},
"messages": {
"sent": {
"count": 79,
"initial": 14,
"replies": 56,
"forward": 9,
"follow_up": 0,
"initial_replies": 45,
"dailyStats": []
},
"received": {
"count": 70,
"initial": 26,
"replies": 31,
"forward": 9,
"follow_up": 4,
"initial_replies": 8,
"dailyStats": [],
"avg_wait": "275h:27m",
"avg_wait_raw": 991635,
"avg_first_wait": "252h:44m",
"avg_first_wait_raw": 909861
}
},
"overallTTR": {
"friendly": "50m:51s",
"raw": 3050.5178571428573,
"friendly_no_business": "02h:09m",
"raw_no_business": 7788.982142857143,
"deviation_friendly": "18m:37s",
"deviation_raw": 1117,
"deviation_friendly_no_business": "10m:36s",
"deviation_raw_no_business": 635.5,
"median_friendly": "18m:01s",
"median_raw": 1080.96875,
"median_friendly_no_business": "20m:27s",
"median_raw_no_business": 1226.96875,
"consistency_score": "0%",
"consistency_score_no_business": "48.21%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 75,
"count": 0
},
{
"key": "02h:00m",
"value": 89.29,
"count": 0
},
{
"key": "04h:00m",
"value": 94.64,
"count": 0
},
{
"key": "08h:00m",
"value": 100,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 73.21,
"count": 0
},
{
"key": "02h:00m",
"value": 87.5,
"count": 0
},
{
"key": "04h:00m",
"value": 92.86,
"count": 0
},
{
"key": "08h:00m",
"value": 94.64,
"count": 0
}
],
"within_sla": 50,
"within_sla_percentage_friendly": 89.29,
"sla_breach": 6,
"sla_breach_percentage_friendly": 10.71,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTF": {
"friendly": "01h:04m",
"raw": 3844.5555555555557,
"friendly_no_business": "02h:55m",
"raw_no_business": 10545.444444444445
},
"initialTTR": {
"friendly": "50m:07s",
"raw": 3006.9777777777776,
"friendly_no_business": "55m:54s",
"raw_no_business": 3354.488888888889,
"deviation_friendly": "16m:46s",
"deviation_raw": 1006,
"deviation_friendly_no_business": "11m:27s",
"deviation_raw_no_business": 687,
"median_friendly": "17m:37s",
"median_raw": 1056.96875,
"median_friendly_no_business": "20m:26s",
"median_raw_no_business": 1225.96875,
"consistency_score": "4.82%",
"consistency_score_no_business": "43.96%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 75.56,
"count": 0
},
{
"key": "02h:00m",
"value": 88.89,
"count": 0
},
{
"key": "04h:00m",
"value": 95.56,
"count": 0
},
{
"key": "08h:00m",
"value": 100,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 75.56,
"count": 0
},
{
"key": "02h:00m",
"value": 88.89,
"count": 0
},
{
"key": "04h:00m",
"value": 95.56,
"count": 0
},
{
"key": "08h:00m",
"value": 97.78,
"count": 0
}
],
"within_sla": 40,
"within_sla_percentage_friendly": 88.89,
"sla_breach": 5,
"sla_breach_percentage_friendly": 11.11,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTC": {
"friendly": "09h:27m",
"raw": 34034.6,
"friendly_no_business": "53h:48m",
"raw_no_business": 193729.8,
"within_sla": 1,
"within_sla_percentage_friendly": 20,
"sla_breach": 4,
"sla_breach_percentage_friendly": 80,
"percentileRanks": [
{
"key": "01h:00m",
"value": 20,
"count": 0
},
{
"key": "02h:00m",
"value": 20,
"count": 0
},
{
"key": "04h:00m",
"value": 40,
"count": 0
},
{
"key": "08h:00m",
"value": 60,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 20,
"count": 0
},
{
"key": "02h:00m",
"value": 20,
"count": 0
},
{
"key": "04h:00m",
"value": 20,
"count": 0
},
{
"key": "08h:00m",
"value": 20,
"count": 0
}
]
}
}
},
{
"name": "[email protected]",
"threads": {
"total": 63,
"internal": 7,
"inbound": 44,
"outbound": 12,
"sent_internally": 15,
"await_customer": 15,
"await_agent": 24,
"closed": 9,
"have_replies": 47,
"have_initial_replies": 42,
"handledRate": {
"rate": 38.1
}
},
"messages": {
"sent": {
"count": 69,
"initial": 14,
"replies": 47,
"forward": 8,
"follow_up": 0,
"initial_replies": 32,
"dailyStats": []
},
"received": {
"count": 94,
"initial": 40,
"replies": 37,
"forward": 8,
"follow_up": 9,
"initial_replies": 10,
"dailyStats": [],
"avg_wait": "81h:11m",
"avg_wait_raw": 292308,
"avg_first_wait": "88h:02m",
"avg_first_wait_raw": 316944
}
},
"overallTTR": {
"friendly": "01h:52m",
"raw": 6776.234042553191,
"friendly_no_business": "08h:16m",
"raw_no_business": 29813.36170212766,
"deviation_friendly": "10m:56s",
"deviation_raw": 656,
"deviation_friendly_no_business": "11m:28s",
"deviation_raw_no_business": 688,
"median_friendly": "16m:55s",
"median_raw": 1015.484375,
"median_friendly_no_business": "22m:52s",
"median_raw_no_business": 1371.984375,
"consistency_score": "35.4%",
"consistency_score_no_business": "49.85%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 76.6,
"count": 0
},
{
"key": "02h:00m",
"value": 78.72,
"count": 0
},
{
"key": "04h:00m",
"value": 85.11,
"count": 0
},
{
"key": "08h:00m",
"value": 93.62,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 74.47,
"count": 0
},
{
"key": "02h:00m",
"value": 76.6,
"count": 0
},
{
"key": "04h:00m",
"value": 80.85,
"count": 0
},
{
"key": "08h:00m",
"value": 82.98,
"count": 0
}
],
"within_sla": 37,
"within_sla_percentage_friendly": 78.72,
"sla_breach": 10,
"sla_breach_percentage_friendly": 21.28,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTF": {
"friendly": "06h:13m",
"raw": 22395.375,
"friendly_no_business": "24h:28m",
"raw_no_business": 88138.125
},
"initialTTR": {
"friendly": "02h:35m",
"raw": 9338.71875,
"friendly_no_business": "11h:54m",
"raw_no_business": 42840.90625,
"deviation_friendly": "18m:35s",
"deviation_raw": 1114.5,
"deviation_friendly_no_business": "11m:55s",
"deviation_raw_no_business": 715,
"median_friendly": "21m:58s",
"median_raw": 1317.75,
"median_friendly_no_business": "24m:37s",
"median_raw_no_business": 1476.9375,
"consistency_score": "15.42%",
"consistency_score_no_business": "51.59%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 68.75,
"count": 0
},
{
"key": "02h:00m",
"value": 71.88,
"count": 0
},
{
"key": "04h:00m",
"value": 78.13,
"count": 0
},
{
"key": "08h:00m",
"value": 90.63,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 68.75,
"count": 0
},
{
"key": "02h:00m",
"value": 71.88,
"count": 0
},
{
"key": "04h:00m",
"value": 71.88,
"count": 0
},
{
"key": "08h:00m",
"value": 75,
"count": 0
}
],
"within_sla": 23,
"within_sla_percentage_friendly": 71.88,
"sla_breach": 9,
"sla_breach_percentage_friendly": 28.13,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTC": {
"friendly": "04h:48m",
"raw": 17334.222222222223,
"friendly_no_business": "21h:39m",
"raw_no_business": 77951.66666666667,
"within_sla": 5,
"within_sla_percentage_friendly": 55.56,
"sla_breach": 4,
"sla_breach_percentage_friendly": 44.44,
"percentileRanks": [
{
"key": "01h:00m",
"value": 33.33,
"count": 0
},
{
"key": "02h:00m",
"value": 55.56,
"count": 0
},
{
"key": "04h:00m",
"value": 66.67,
"count": 0
},
{
"key": "08h:00m",
"value": 77.78,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 33.33,
"count": 0
},
{
"key": "02h:00m",
"value": 55.56,
"count": 0
},
{
"key": "04h:00m",
"value": 55.56,
"count": 0
},
{
"key": "08h:00m",
"value": 55.56,
"count": 0
}
]
},
"previous": {
"threads": {
"total": 65,
"internal": 13,
"inbound": 41,
"outbound": 11,
"sent_internally": 18,
"await_customer": 19,
"await_agent": 24,
"closed": 4,
"have_replies": 44,
"have_initial_replies": 43,
"handledRate": {
"rate": 35.38
}
},
"messages": {
"sent": {
"count": 71,
"initial": 19,
"replies": 46,
"forward": 6,
"follow_up": 0,
"initial_replies": 28,
"dailyStats": []
},
"received": {
"count": 99,
"initial": 43,
"replies": 39,
"forward": 5,
"follow_up": 12,
"initial_replies": 15,
"dailyStats": [],
"avg_wait": "294h:32m",
"avg_wait_raw": 1060343,
"avg_first_wait": "293h:06m",
"avg_first_wait_raw": 1055200
}
},
"overallTTR": {
"friendly": "01h:45m",
"raw": 6319.934782608696,
"friendly_no_business": "06h:59m",
"raw_no_business": 25141.41304347826,
"deviation_friendly": "11m:19s",
"deviation_raw": 678.5,
"deviation_friendly_no_business": "11m:30s",
"deviation_raw_no_business": 689.5,
"median_friendly": "17m:34s",
"median_raw": 1053.96875,
"median_friendly_no_business": "19m:45s",
"median_raw_no_business": 1184.96875,
"consistency_score": "35.62%",
"consistency_score_no_business": "41.81%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 84.78,
"count": 0
},
{
"key": "02h:00m",
"value": 89.13,
"count": 0
},
{
"key": "04h:00m",
"value": 93.48,
"count": 0
},
{
"key": "08h:00m",
"value": 95.65,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 84.78,
"count": 0
},
{
"key": "02h:00m",
"value": 89.13,
"count": 0
},
{
"key": "04h:00m",
"value": 91.3,
"count": 0
},
{
"key": "08h:00m",
"value": 91.3,
"count": 0
}
],
"within_sla": 41,
"within_sla_percentage_friendly": 89.13,
"sla_breach": 5,
"sla_breach_percentage_friendly": 10.87,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTF": {
"friendly": "02h:33m",
"raw": 9190,
"friendly_no_business": "07h:57m",
"raw_no_business": 28675
},
"initialTTR": {
"friendly": "02h:59m",
"raw": 10740.107142857143,
"friendly_no_business": "13h:42m",
"raw_no_business": 49345.857142857145,
"deviation_friendly": "10m:36s",
"deviation_raw": 636,
"deviation_friendly_no_business": "13m:23s",
"deviation_raw_no_business": 802.5,
"median_friendly": "16m:08s",
"median_raw": 968.46875,
"median_friendly_no_business": "19m:45s",
"median_raw_no_business": 1184.75,
"consistency_score": "34.33%",
"consistency_score_no_business": "32.26%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 75,
"count": 0
},
{
"key": "02h:00m",
"value": 82.14,
"count": 0
},
{
"key": "04h:00m",
"value": 85.71,
"count": 0
},
{
"key": "08h:00m",
"value": 89.29,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 75,
"count": 0
},
{
"key": "02h:00m",
"value": 82.14,
"count": 0
},
{
"key": "04h:00m",
"value": 85.71,
"count": 0
},
{
"key": "08h:00m",
"value": 85.71,
"count": 0
}
],
"within_sla": 23,
"within_sla_percentage_friendly": 82.14,
"sla_breach": 5,
"sla_breach_percentage_friendly": 17.86,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTC": {
"friendly": "07h:02m",
"raw": 25339.75,
"friendly_no_business": "31h:12m",
"raw_no_business": 112366.75,
"within_sla": 3,
"within_sla_percentage_friendly": 75,
"sla_breach": 1,
"sla_breach_percentage_friendly": 25,
"percentileRanks": [
{
"key": "01h:00m",
"value": 50,
"count": 0
},
{
"key": "02h:00m",
"value": 75,
"count": 0
},
{
"key": "04h:00m",
"value": 75,
"count": 0
},
{
"key": "08h:00m",
"value": 75,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 25,
"count": 0
},
{
"key": "02h:00m",
"value": 75,
"count": 0
},
{
"key": "04h:00m",
"value": 75,
"count": 0
},
{
"key": "08h:00m",
"value": 75,
"count": 0
}
]
}
}
},
{
"name": "[email protected]",
"threads": {
"total": 46,
"internal": 2,
"inbound": 41,
"outbound": 3,
"sent_internally": 15,
"await_customer": 15,
"await_agent": 15,
"closed": 1,
"have_replies": 37,
"have_initial_replies": 35,
"handledRate": {
"rate": 34.78
}
},
"messages": {
"sent": {
"count": 63,
"initial": 2,
"replies": 42,
"forward": 19,
"follow_up": 0,
"initial_replies": 33,
"dailyStats": []
},
"received": {
"count": 50,
"initial": 7,
"replies": 25,
"forward": 17,
"follow_up": 1,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "87h:25m",
"avg_wait_raw": 314701,
"avg_first_wait": "85h:42m",
"avg_first_wait_raw": 308554
}
},
"overallTTR": {
"friendly": "02h:14m",
"raw": 8051.214285714285,
"friendly_no_business": "09h:23m",
"raw_no_business": 33830.26190476191,
"deviation_friendly": "18m:33s",
"deviation_raw": 1113,
"deviation_friendly_no_business": "23m:55s",
"deviation_raw_no_business": 1435,
"median_friendly": "17m:03s",
"median_raw": 1023.484375,
"median_friendly_no_business": "26m:08s",
"median_raw_no_business": 1567.984375,
"consistency_score": "0%",
"consistency_score_no_business": "8.48%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 61.9,
"count": 0
},
{
"key": "02h:00m",
"value": 71.43,
"count": 0
},
{
"key": "04h:00m",
"value": 80.95,
"count": 0
},
{
"key": "08h:00m",
"value": 90.48,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 59.52,
"count": 0
},
{
"key": "02h:00m",
"value": 66.67,
"count": 0
},
{
"key": "04h:00m",
"value": 71.43,
"count": 0
},
{
"key": "08h:00m",
"value": 73.81,
"count": 0
}
],
"within_sla": 30,
"within_sla_percentage_friendly": 71.43,
"sla_breach": 12,
"sla_breach_percentage_friendly": 28.57,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTF": {
"friendly": "04h:40m",
"raw": 16848.105263157893,
"friendly_no_business": "22h:14m",
"raw_no_business": 80075.1052631579
},
"initialTTR": {
"friendly": "02h:19m",
"raw": 8359.424242424242,
"friendly_no_business": "08h:39m",
"raw_no_business": 31148.484848484848,
"deviation_friendly": "17m:03s",
"deviation_raw": 1023,
"deviation_friendly_no_business": "17m:06s",
"deviation_raw_no_business": 1026,
"median_friendly": "17m:03s",
"median_raw": 1023.484375,
"median_friendly_no_business": "20m:37s",
"median_raw_no_business": 1236.984375,
"consistency_score": "0.05%",
"consistency_score_no_business": "17.06%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 63.64,
"count": 0
},
{
"key": "02h:00m",
"value": 72.73,
"count": 0
},
{
"key": "04h:00m",
"value": 81.82,
"count": 0
},
{
"key": "08h:00m",
"value": 87.88,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 63.64,
"count": 0
},
{
"key": "02h:00m",
"value": 69.7,
"count": 0
},
{
"key": "04h:00m",
"value": 75.76,
"count": 0
},
{
"key": "08h:00m",
"value": 75.76,
"count": 0
}
],
"within_sla": 24,
"within_sla_percentage_friendly": 72.73,
"sla_breach": 9,
"sla_breach_percentage_friendly": 27.27,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTC": {
"friendly": "05m:37s",
"raw": 337,
"friendly_no_business": "63h:00m",
"raw_no_business": 226821,
"within_sla": 1,
"within_sla_percentage_friendly": 100,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [
{
"key": "01h:00m",
"value": 100,
"count": 0
},
{
"key": "02h:00m",
"value": 100,
"count": 0
},
{
"key": "04h:00m",
"value": 100,
"count": 0
},
{
"key": "08h:00m",
"value": 100,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 0,
"count": 0
},
{
"key": "02h:00m",
"value": 0,
"count": 0
},
{
"key": "04h:00m",
"value": 0,
"count": 0
},
{
"key": "08h:00m",
"value": 0,
"count": 0
}
]
},
"previous": {
"threads": {
"total": 38,
"internal": 8,
"inbound": 28,
"outbound": 2,
"sent_internally": 13,
"await_customer": 7,
"await_agent": 15,
"closed": 3,
"have_replies": 31,
"have_initial_replies": 31,
"handledRate": {
"rate": 26.32
}
},
"messages": {
"sent": {
"count": 41,
"initial": 3,
"replies": 32,
"forward": 6,
"follow_up": 0,
"initial_replies": 28,
"dailyStats": []
},
"received": {
"count": 34,
"initial": 10,
"replies": 20,
"forward": 4,
"follow_up": 0,
"initial_replies": 3,
"dailyStats": [],
"avg_wait": "282h:57m",
"avg_wait_raw": 1018651,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "32m:52s",
"raw": 1971.5625,
"friendly_no_business": "02h:34m",
"raw_no_business": 9288.375,
"deviation_friendly": "10m:19s",
"deviation_raw": 618.5,
"deviation_friendly_no_business": "09m:08s",
"deviation_raw_no_business": 547.5,
"median_friendly": "10m:57s",
"median_raw": 657.484375,
"median_friendly_no_business": "14m:46s",
"median_raw_no_business": 886.484375,
"consistency_score": "5.93%",
"consistency_score_no_business": "38.24%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 90.63,
"count": 0
},
{
"key": "02h:00m",
"value": 93.75,
"count": 0
},
{
"key": "04h:00m",
"value": 96.88,
"count": 0
},
{
"key": "08h:00m",
"value": 100,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 90.63,
"count": 0
},
{
"key": "02h:00m",
"value": 93.75,
"count": 0
},
{
"key": "04h:00m",
"value": 96.88,
"count": 0
},
{
"key": "08h:00m",
"value": 96.88,
"count": 0
}
],
"within_sla": 30,
"within_sla_percentage_friendly": 93.75,
"sla_breach": 2,
"sla_breach_percentage_friendly": 6.25,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTF": {
"friendly": "04h:56m",
"raw": 17765.166666666668,
"friendly_no_business": "23h:36m",
"raw_no_business": 85000.83333333333
},
"initialTTR": {
"friendly": "33m:31s",
"raw": 2010.642857142857,
"friendly_no_business": "02h:52m",
"raw_no_business": 10377.42857142857,
"deviation_friendly": "09m:39s",
"deviation_raw": 578.5,
"deviation_friendly_no_business": "09m:08s",
"deviation_raw_no_business": 547.5,
"median_friendly": "10m:57s",
"median_raw": 657.484375,
"median_friendly_no_business": "14m:46s",
"median_raw_no_business": 886.484375,
"consistency_score": "12.01%",
"consistency_score_no_business": "38.24%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 89.29,
"count": 0
},
{
"key": "02h:00m",
"value": 92.86,
"count": 0
},
{
"key": "04h:00m",
"value": 96.43,
"count": 0
},
{
"key": "08h:00m",
"value": 100,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 89.29,
"count": 0
},
{
"key": "02h:00m",
"value": 92.86,
"count": 0
},
{
"key": "04h:00m",
"value": 96.43,
"count": 0
},
{
"key": "08h:00m",
"value": 96.43,
"count": 0
}
],
"within_sla": 26,
"within_sla_percentage_friendly": 92.86,
"sla_breach": 2,
"sla_breach_percentage_friendly": 7.14,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTC": {
"friendly": "04h:44m",
"raw": 17051,
"friendly_no_business": "15h:24m",
"raw_no_business": 55451,
"within_sla": 2,
"within_sla_percentage_friendly": 66.67,
"sla_breach": 1,
"sla_breach_percentage_friendly": 33.33,
"percentileRanks": [
{
"key": "01h:00m",
"value": 33.33,
"count": 0
},
{
"key": "02h:00m",
"value": 66.67,
"count": 0
},
{
"key": "04h:00m",
"value": 66.67,
"count": 0
},
{
"key": "08h:00m",
"value": 66.67,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 33.33,
"count": 0
},
{
"key": "02h:00m",
"value": 66.67,
"count": 0
},
{
"key": "04h:00m",
"value": 66.67,
"count": 0
},
{
"key": "08h:00m",
"value": 66.67,
"count": 0
}
]
}
}
},
{
"name": "[email protected]",
"threads": {
"total": 43,
"internal": 0,
"inbound": 43,
"outbound": 0,
"sent_internally": 10,
"await_customer": 8,
"await_agent": 25,
"closed": 0,
"have_replies": 6,
"have_initial_replies": 6,
"handledRate": {
"rate": 18.6
}
},
"messages": {
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": null
},
"received": {
"count": 52,
"initial": 43,
"replies": 9,
"forward": 0,
"follow_up": 0,
"initial_replies": 6,
"dailyStats": [],
"avg_wait": "135h:05m",
"avg_wait_raw": 486325,
"avg_first_wait": "133h:04m",
"avg_first_wait_raw": 479078
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": "N/A"
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": "N/A"
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"percentileRanks": [
{
"key": "01h:00m",
"value": 0,
"count": 0
},
{
"key": "02h:00m",
"value": 0,
"count": 0
},
{
"key": "04h:00m",
"value": 0,
"count": 0
},
{
"key": "08h:00m",
"value": 0,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 0,
"count": 0
},
{
"key": "02h:00m",
"value": 0,
"count": 0
},
{
"key": "04h:00m",
"value": 0,
"count": 0
},
{
"key": "08h:00m",
"value": 0,
"count": 0
}
]
},
"previous": {
"threads": {
"total": 32,
"internal": 0,
"inbound": 32,
"outbound": 0,
"sent_internally": 3,
"await_customer": 15,
"await_agent": 14,
"closed": 0,
"have_replies": 6,
"have_initial_replies": 6,
"handledRate": {
"rate": 46.88
}
},
"messages": {
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": null
},
"received": {
"count": 42,
"initial": 32,
"replies": 9,
"forward": 0,
"follow_up": 1,
"initial_replies": 6,
"dailyStats": [],
"avg_wait": "296h:35m",
"avg_wait_raw": 1067731,
"avg_first_wait": "301h:06m",
"avg_first_wait_raw": 1083990
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": "N/A"
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": "N/A"
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"percentileRanks": [
{
"key": "01h:00m",
"value": 0,
"count": 0
},
{
"key": "02h:00m",
"value": 0,
"count": 0
},
{
"key": "04h:00m",
"value": 0,
"count": 0
},
{
"key": "08h:00m",
"value": 0,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 0,
"count": 0
},
{
"key": "02h:00m",
"value": 0,
"count": 0
},
{
"key": "04h:00m",
"value": 0,
"count": 0
},
{
"key": "08h:00m",
"value": 0,
"count": 0
}
]
}
}
},
{
"name": "[email protected]",
"threads": {
"total": 43,
"internal": 0,
"inbound": 42,
"outbound": 1,
"sent_internally": 9,
"await_customer": 10,
"await_agent": 20,
"closed": 4,
"have_replies": 10,
"have_initial_replies": 10,
"handledRate": {
"rate": 32.56
}
},
"messages": {
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": null
},
"received": {
"count": 56,
"initial": 41,
"replies": 14,
"forward": 0,
"follow_up": 1,
"initial_replies": 10,
"dailyStats": [],
"avg_wait": "108h:24m",
"avg_wait_raw": 390282,
"avg_first_wait": "100h:50m",
"avg_first_wait_raw": 363004
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": "N/A"
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": "N/A"
},
"overallTTC": {
"friendly": "02h:10m",
"raw": 7813.5,
"friendly_no_business": "06h:10m",
"raw_no_business": 22213.5,
"within_sla": 3,
"within_sla_percentage_friendly": 75,
"sla_breach": 1,
"sla_breach_percentage_friendly": 25,
"percentileRanks": [
{
"key": "01h:00m",
"value": 75,
"count": 0
},
{
"key": "02h:00m",
"value": 75,
"count": 0
},
{
"key": "04h:00m",
"value": 75,
"count": 0
},
{
"key": "08h:00m",
"value": 100,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 75,
"count": 0
},
{
"key": "02h:00m",
"value": 75,
"count": 0
},
{
"key": "04h:00m",
"value": 75,
"count": 0
},
{
"key": "08h:00m",
"value": 75,
"count": 0
}
]
},
"previous": {
"threads": {
"total": 35,
"internal": 0,
"inbound": 35,
"outbound": 0,
"sent_internally": 5,
"await_customer": 6,
"await_agent": 21,
"closed": 3,
"have_replies": 9,
"have_initial_replies": 9,
"handledRate": {
"rate": 25.71
}
},
"messages": {
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": null
},
"received": {
"count": 50,
"initial": 35,
"replies": 14,
"forward": 0,
"follow_up": 1,
"initial_replies": 9,
"dailyStats": [],
"avg_wait": "263h:26m",
"avg_wait_raw": 948372,
"avg_first_wait": "253h:59m",
"avg_first_wait_raw": 914360
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": "N/A"
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": "N/A"
},
"overallTTC": {
"friendly": "06h:49m",
"raw": 24541.333333333332,
"friendly_no_business": "22h:49m",
"raw_no_business": 82141.33333333333,
"within_sla": 1,
"within_sla_percentage_friendly": 33.33,
"sla_breach": 2,
"sla_breach_percentage_friendly": 66.67,
"percentileRanks": [
{
"key": "01h:00m",
"value": 0,
"count": 0
},
{
"key": "02h:00m",
"value": 33.33,
"count": 0
},
{
"key": "04h:00m",
"value": 33.33,
"count": 0
},
{
"key": "08h:00m",
"value": 66.67,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 0,
"count": 0
},
{
"key": "02h:00m",
"value": 33.33,
"count": 0
},
{
"key": "04h:00m",
"value": 33.33,
"count": 0
},
{
"key": "08h:00m",
"value": 33.33,
"count": 0
}
]
}
}
},
{
"name": "[email protected]",
"threads": {
"total": 31,
"internal": 6,
"inbound": 18,
"outbound": 7,
"sent_internally": 8,
"await_customer": 6,
"await_agent": 14,
"closed": 3,
"have_replies": 19,
"have_initial_replies": 16,
"handledRate": {
"rate": 29.03
}
},
"messages": {
"sent": {
"count": 24,
"initial": 5,
"replies": 15,
"forward": 3,
"follow_up": 1,
"initial_replies": 10,
"dailyStats": []
},
"received": {
"count": 41,
"initial": 18,
"replies": 13,
"forward": 7,
"follow_up": 3,
"initial_replies": 6,
"dailyStats": [],
"avg_wait": "49h:35m",
"avg_wait_raw": 178551,
"avg_first_wait": "45h:43m",
"avg_first_wait_raw": 164628
}
},
"overallTTR": {
"friendly": "02h:14m",
"raw": 8079.333333333333,
"friendly_no_business": "07h:33m",
"raw_no_business": 27203.2,
"deviation_friendly": "14m:32s",
"deviation_raw": 872,
"deviation_friendly_no_business": "14m:17s",
"deviation_raw_no_business": 857,
"median_friendly": "14m:32s",
"median_raw": 872.25,
"median_friendly_no_business": "28m:50s",
"median_raw_no_business": 1729.75,
"consistency_score": "0.03%",
"consistency_score_no_business": "50.46%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 73.33,
"count": 0
},
{
"key": "02h:00m",
"value": 80,
"count": 0
},
{
"key": "04h:00m",
"value": 86.67,
"count": 0
},
{
"key": "08h:00m",
"value": 86.67,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 73.33,
"count": 0
},
{
"key": "02h:00m",
"value": 73.33,
"count": 0
},
{
"key": "04h:00m",
"value": 80,
"count": 0
},
{
"key": "08h:00m",
"value": 80,
"count": 0
}
],
"within_sla": 12,
"within_sla_percentage_friendly": 80,
"sla_breach": 3,
"sla_breach_percentage_friendly": 20,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTF": {
"friendly": "24m:36s",
"raw": 1475.6666666666667,
"friendly_no_business": "24m:36s",
"raw_no_business": 1475.6666666666667
},
"initialTTR": {
"friendly": "41m:11s",
"raw": 2471.3,
"friendly_no_business": "02h:16m",
"raw_no_business": 8209.8,
"deviation_friendly": "11m:40s",
"deviation_raw": 699.5,
"deviation_friendly_no_business": "08m:57s",
"deviation_raw_no_business": 536.5,
"median_friendly": "12m:29s",
"median_raw": 749.25,
"median_friendly_no_business": "21m:36s",
"median_raw_no_business": 1295.75,
"consistency_score": "6.64%",
"consistency_score_no_business": "58.6%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 80,
"count": 0
},
{
"key": "02h:00m",
"value": 90,
"count": 0
},
{
"key": "04h:00m",
"value": 100,
"count": 0
},
{
"key": "08h:00m",
"value": 100,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 80,
"count": 0
},
{
"key": "02h:00m",
"value": 80,
"count": 0
},
{
"key": "04h:00m",
"value": 90,
"count": 0
},
{
"key": "08h:00m",
"value": 90,
"count": 0
}
],
"within_sla": 9,
"within_sla_percentage_friendly": 90,
"sla_breach": 1,
"sla_breach_percentage_friendly": 10,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTC": {
"friendly": "34m:20s",
"raw": 2059.6666666666665,
"friendly_no_business": "48m:31s",
"raw_no_business": 2911.3333333333335,
"within_sla": 3,
"within_sla_percentage_friendly": 100,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [
{
"key": "01h:00m",
"value": 66.67,
"count": 0
},
{
"key": "02h:00m",
"value": 100,
"count": 0
},
{
"key": "04h:00m",
"value": 100,
"count": 0
},
{
"key": "08h:00m",
"value": 100,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 66.67,
"count": 0
},
{
"key": "02h:00m",
"value": 100,
"count": 0
},
{
"key": "04h:00m",
"value": 100,
"count": 0
},
{
"key": "08h:00m",
"value": 100,
"count": 0
}
]
},
"previous": {
"threads": {
"total": 27,
"internal": 11,
"inbound": 13,
"outbound": 3,
"sent_internally": 13,
"await_customer": 4,
"await_agent": 8,
"closed": 2,
"have_replies": 16,
"have_initial_replies": 16,
"handledRate": {
"rate": 22.22
}
},
"messages": {
"sent": {
"count": 25,
"initial": 6,
"replies": 17,
"forward": 2,
"follow_up": 0,
"initial_replies": 12,
"dailyStats": []
},
"received": {
"count": 36,
"initial": 19,
"replies": 13,
"forward": 3,
"follow_up": 1,
"initial_replies": 4,
"dailyStats": [],
"avg_wait": "274h:03m",
"avg_wait_raw": 986617,
"avg_first_wait": "195h:04m",
"avg_first_wait_raw": 702292
}
},
"overallTTR": {
"friendly": "41m:14s",
"raw": 2474.176470588235,
"friendly_no_business": "02h:49m",
"raw_no_business": 10190,
"deviation_friendly": "11m:51s",
"deviation_raw": 711,
"deviation_friendly_no_business": "12m:09s",
"deviation_raw_no_business": 729,
"median_friendly": "15m:22s",
"median_raw": 922.4375,
"median_friendly_no_business": "21m:43s",
"median_raw_no_business": 1302.9375,
"consistency_score": "22.92%",
"consistency_score_no_business": "44.05%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 88.24,
"count": 0
},
{
"key": "02h:00m",
"value": 94.12,
"count": 0
},
{
"key": "04h:00m",
"value": 94.12,
"count": 0
},
{
"key": "08h:00m",
"value": 100,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 82.35,
"count": 0
},
{
"key": "02h:00m",
"value": 88.24,
"count": 0
},
{
"key": "04h:00m",
"value": 88.24,
"count": 0
},
{
"key": "08h:00m",
"value": 88.24,
"count": 0
}
],
"within_sla": 16,
"within_sla_percentage_friendly": 94.12,
"sla_breach": 1,
"sla_breach_percentage_friendly": 5.88,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTF": {
"friendly": "09h:19m",
"raw": 33562,
"friendly_no_business": "25h:19m",
"raw_no_business": 91162
},
"initialTTR": {
"friendly": "22m:26s",
"raw": 1346,
"friendly_no_business": "02h:02m",
"raw_no_business": 7356.666666666667,
"deviation_friendly": "09m:06s",
"deviation_raw": 545.5,
"deviation_friendly_no_business": "08m:52s",
"deviation_raw_no_business": 532,
"median_friendly": "11m:42s",
"median_raw": 702.4375,
"median_friendly_no_business": "15m:22s",
"median_raw_no_business": 922.4375,
"consistency_score": "22.34%",
"consistency_score_no_business": "42.33%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 91.67,
"count": 0
},
{
"key": "02h:00m",
"value": 100,
"count": 0
},
{
"key": "04h:00m",
"value": 100,
"count": 0
},
{
"key": "08h:00m",
"value": 100,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 83.33,
"count": 0
},
{
"key": "02h:00m",
"value": 91.67,
"count": 0
},
{
"key": "04h:00m",
"value": 91.67,
"count": 0
},
{
"key": "08h:00m",
"value": 91.67,
"count": 0
}
],
"within_sla": 12,
"within_sla_percentage_friendly": 100,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTC": {
"friendly": "01h:11m",
"raw": 4302.5,
"friendly_no_business": "01h:11m",
"raw_no_business": 4302.5,
"within_sla": 2,
"within_sla_percentage_friendly": 100,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [
{
"key": "01h:00m",
"value": 50,
"count": 0
},
{
"key": "02h:00m",
"value": 100,
"count": 0
},
{
"key": "04h:00m",
"value": 100,
"count": 0
},
{
"key": "08h:00m",
"value": 100,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 50,
"count": 0
},
{
"key": "02h:00m",
"value": 100,
"count": 0
},
{
"key": "04h:00m",
"value": 100,
"count": 0
},
{
"key": "08h:00m",
"value": 100,
"count": 0
}
]
}
}
},
{
"name": "[email protected]",
"threads": {
"total": 30,
"internal": 8,
"inbound": 17,
"outbound": 5,
"sent_internally": 13,
"await_customer": 8,
"await_agent": 9,
"closed": 0,
"have_replies": 21,
"have_initial_replies": 19,
"handledRate": {
"rate": 26.67
}
},
"messages": {
"sent": {
"count": 30,
"initial": 6,
"replies": 20,
"forward": 4,
"follow_up": 0,
"initial_replies": 12,
"dailyStats": []
},
"received": {
"count": 39,
"initial": 16,
"replies": 17,
"forward": 4,
"follow_up": 2,
"initial_replies": 7,
"dailyStats": [],
"avg_wait": "77h:49m",
"avg_wait_raw": 280143,
"avg_first_wait": "77h:45m",
"avg_first_wait_raw": 279941
}
},
"overallTTR": {
"friendly": "04h:07m",
"raw": 14859.1,
"friendly_no_business": "18h:51m",
"raw_no_business": 67892.95,
"deviation_friendly": "22m:47s",
"deviation_raw": 1366.5,
"deviation_friendly_no_business": "19m:23s",
"deviation_raw_no_business": 1163,
"median_friendly": "20m:06s",
"median_raw": 1205.75,
"median_friendly_no_business": "25m:29s",
"median_raw_no_business": 1528.75,
"consistency_score": "0%",
"consistency_score_no_business": "23.92%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 65,
"count": 0
},
{
"key": "02h:00m",
"value": 70,
"count": 0
},
{
"key": "04h:00m",
"value": 80,
"count": 0
},
{
"key": "08h:00m",
"value": 80,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 60,
"count": 0
},
{
"key": "02h:00m",
"value": 70,
"count": 0
},
{
"key": "04h:00m",
"value": 75,
"count": 0
},
{
"key": "08h:00m",
"value": 75,
"count": 0
}
],
"within_sla": 14,
"within_sla_percentage_friendly": 70,
"sla_breach": 6,
"sla_breach_percentage_friendly": 30,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTF": {
"friendly": "04h:44m",
"raw": 17044.75,
"friendly_no_business": "16h:29m",
"raw_no_business": 59346.5
},
"initialTTR": {
"friendly": "04h:33m",
"raw": 16437.083333333332,
"friendly_no_business": "23h:52m",
"raw_no_business": 85939.75,
"deviation_friendly": "01h:14m",
"deviation_raw": 4479.5,
"deviation_friendly_no_business": "01h:24m",
"deviation_raw_no_business": 5078,
"median_friendly": "47m:13s",
"median_raw": 2833,
"median_friendly_no_business": "01h:42m",
"median_raw_no_business": 6127,
"consistency_score": "0%",
"consistency_score_no_business": "17.12%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 50,
"count": 0
},
{
"key": "02h:00m",
"value": 58.33,
"count": 0
},
{
"key": "04h:00m",
"value": 75,
"count": 0
},
{
"key": "08h:00m",
"value": 75,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 41.67,
"count": 0
},
{
"key": "02h:00m",
"value": 58.33,
"count": 0
},
{
"key": "04h:00m",
"value": 66.67,
"count": 0
},
{
"key": "08h:00m",
"value": 66.67,
"count": 0
}
],
"within_sla": 7,
"within_sla_percentage_friendly": 58.33,
"sla_breach": 5,
"sla_breach_percentage_friendly": 41.67,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"percentileRanks": [
{
"key": "01h:00m",
"value": 0,
"count": 0
},
{
"key": "02h:00m",
"value": 0,
"count": 0
},
{
"key": "04h:00m",
"value": 0,
"count": 0
},
{
"key": "08h:00m",
"value": 0,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 0,
"count": 0
},
{
"key": "02h:00m",
"value": 0,
"count": 0
},
{
"key": "04h:00m",
"value": 0,
"count": 0
},
{
"key": "08h:00m",
"value": 0,
"count": 0
}
]
},
"previous": {
"threads": {
"total": 33,
"internal": 13,
"inbound": 16,
"outbound": 4,
"sent_internally": 17,
"await_customer": 3,
"await_agent": 10,
"closed": 3,
"have_replies": 16,
"have_initial_replies": 15,
"handledRate": {
"rate": 18.18
}
},
"messages": {
"sent": {
"count": 24,
"initial": 5,
"replies": 15,
"forward": 3,
"follow_up": 1,
"initial_replies": 11,
"dailyStats": []
},
"received": {
"count": 47,
"initial": 24,
"replies": 13,
"forward": 7,
"follow_up": 3,
"initial_replies": 4,
"dailyStats": [],
"avg_wait": "285h:27m",
"avg_wait_raw": 1027623,
"avg_first_wait": "283h:03m",
"avg_first_wait_raw": 1019022
}
},
"overallTTR": {
"friendly": "36m:14s",
"raw": 2174.266666666667,
"friendly_no_business": "37m:27s",
"raw_no_business": 2247.4666666666667,
"deviation_friendly": "06m:45s",
"deviation_raw": 405,
"deviation_friendly_no_business": "05m:59s",
"deviation_raw_no_business": 359,
"median_friendly": "15m:06s",
"median_raw": 906.25,
"median_friendly_no_business": "15m:06s",
"median_raw_no_business": 906.25,
"consistency_score": "55.31%",
"consistency_score_no_business": "60.39%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 86.67,
"count": 0
},
{
"key": "02h:00m",
"value": 93.33,
"count": 0
},
{
"key": "04h:00m",
"value": 93.33,
"count": 0
},
{
"key": "08h:00m",
"value": 100,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 86.67,
"count": 0
},
{
"key": "02h:00m",
"value": 93.33,
"count": 0
},
{
"key": "04h:00m",
"value": 93.33,
"count": 0
},
{
"key": "08h:00m",
"value": 100,
"count": 0
}
],
"within_sla": 14,
"within_sla_percentage_friendly": 93.33,
"sla_breach": 1,
"sla_breach_percentage_friendly": 6.67,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTF": {
"friendly": "02h:38m",
"raw": 9510.666666666666,
"friendly_no_business": "07h:58m",
"raw_no_business": 28710.666666666668
},
"initialTTR": {
"friendly": "45m:44s",
"raw": 2743.6363636363635,
"friendly_no_business": "45m:44s",
"raw_no_business": 2743.6363636363635,
"deviation_friendly": "08m:09s",
"deviation_raw": 489,
"deviation_friendly_no_business": "08m:09s",
"deviation_raw_no_business": 489,
"median_friendly": "18m:44s",
"median_raw": 1123.75,
"median_friendly_no_business": "18m:44s",
"median_raw_no_business": 1123.75,
"consistency_score": "56.48%",
"consistency_score_no_business": "56.48%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 81.82,
"count": 0
},
{
"key": "02h:00m",
"value": 90.91,
"count": 0
},
{
"key": "04h:00m",
"value": 90.91,
"count": 0
},
{
"key": "08h:00m",
"value": 100,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 81.82,
"count": 0
},
{
"key": "02h:00m",
"value": 90.91,
"count": 0
},
{
"key": "04h:00m",
"value": 90.91,
"count": 0
},
{
"key": "08h:00m",
"value": 100,
"count": 0
}
],
"within_sla": 10,
"within_sla_percentage_friendly": 90.91,
"sla_breach": 1,
"sla_breach_percentage_friendly": 9.09,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTC": {
"friendly": "01h:02m",
"raw": 3766,
"friendly_no_business": "01h:10m",
"raw_no_business": 4234.333333333333,
"within_sla": 2,
"within_sla_percentage_friendly": 66.67,
"sla_breach": 1,
"sla_breach_percentage_friendly": 33.33,
"percentileRanks": [
{
"key": "01h:00m",
"value": 66.67,
"count": 0
},
{
"key": "02h:00m",
"value": 66.67,
"count": 0
},
{
"key": "04h:00m",
"value": 100,
"count": 0
},
{
"key": "08h:00m",
"value": 100,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 66.67,
"count": 0
},
{
"key": "02h:00m",
"value": 66.67,
"count": 0
},
{
"key": "04h:00m",
"value": 100,
"count": 0
},
{
"key": "08h:00m",
"value": 100,
"count": 0
}
]
}
}
},
{
"name": "[email protected]",
"threads": {
"total": 27,
"internal": 0,
"inbound": 27,
"outbound": 0,
"sent_internally": 5,
"await_customer": 7,
"await_agent": 15,
"closed": 0,
"have_replies": 4,
"have_initial_replies": 4,
"handledRate": {
"rate": 25.93
}
},
"messages": {
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": null
},
"received": {
"count": 36,
"initial": 27,
"replies": 7,
"forward": 0,
"follow_up": 2,
"initial_replies": 4,
"dailyStats": [],
"avg_wait": "89h:50m",
"avg_wait_raw": 323437,
"avg_first_wait": "118h:17m",
"avg_first_wait_raw": 425848
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": "N/A"
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": "N/A"
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"percentileRanks": [
{
"key": "01h:00m",
"value": 0,
"count": 0
},
{
"key": "02h:00m",
"value": 0,
"count": 0
},
{
"key": "04h:00m",
"value": 0,
"count": 0
},
{
"key": "08h:00m",
"value": 0,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 0,
"count": 0
},
{
"key": "02h:00m",
"value": 0,
"count": 0
},
{
"key": "04h:00m",
"value": 0,
"count": 0
},
{
"key": "08h:00m",
"value": 0,
"count": 0
}
]
},
"previous": {
"threads": {
"total": 23,
"internal": 0,
"inbound": 23,
"outbound": 0,
"sent_internally": 5,
"await_customer": 8,
"await_agent": 10,
"closed": 0,
"have_replies": 2,
"have_initial_replies": 2,
"handledRate": {
"rate": 34.78
}
},
"messages": {
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": null
},
"received": {
"count": 26,
"initial": 23,
"replies": 2,
"forward": 0,
"follow_up": 1,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "303h:13m",
"avg_wait_raw": 1091605,
"avg_first_wait": "313h:57m",
"avg_first_wait_raw": 1130249
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": "N/A"
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": "N/A"
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"percentileRanks": [
{
"key": "01h:00m",
"value": 0,
"count": 0
},
{
"key": "02h:00m",
"value": 0,
"count": 0
},
{
"key": "04h:00m",
"value": 0,
"count": 0
},
{
"key": "08h:00m",
"value": 0,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 0,
"count": 0
},
{
"key": "02h:00m",
"value": 0,
"count": 0
},
{
"key": "04h:00m",
"value": 0,
"count": 0
},
{
"key": "08h:00m",
"value": 0,
"count": 0
}
]
}
}
},
{
"name": "[email protected]",
"threads": {
"total": 24,
"internal": 0,
"inbound": 24,
"outbound": 0,
"sent_internally": 3,
"await_customer": 7,
"await_agent": 13,
"closed": 1,
"have_replies": 4,
"have_initial_replies": 4,
"handledRate": {
"rate": 33.33
}
},
"messages": {
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": null
},
"received": {
"count": 32,
"initial": 24,
"replies": 6,
"forward": 0,
"follow_up": 2,
"initial_replies": 4,
"dailyStats": [],
"avg_wait": "86h:06m",
"avg_wait_raw": 309996,
"avg_first_wait": "89h:11m",
"avg_first_wait_raw": 321080
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": "N/A"
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": "N/A"
},
"overallTTC": {
"friendly": "45m:24s",
"raw": 2724,
"friendly_no_business": "45m:24s",
"raw_no_business": 2724,
"within_sla": 1,
"within_sla_percentage_friendly": 100,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [
{
"key": "01h:00m",
"value": 100,
"count": 0
},
{
"key": "02h:00m",
"value": 100,
"count": 0
},
{
"key": "04h:00m",
"value": 100,
"count": 0
},
{
"key": "08h:00m",
"value": 100,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 100,
"count": 0
},
{
"key": "02h:00m",
"value": 100,
"count": 0
},
{
"key": "04h:00m",
"value": 100,
"count": 0
},
{
"key": "08h:00m",
"value": 100,
"count": 0
}
]
},
"previous": {
"threads": {
"total": 26,
"internal": 0,
"inbound": 26,
"outbound": 0,
"sent_internally": 3,
"await_customer": 8,
"await_agent": 12,
"closed": 3,
"have_replies": 2,
"have_initial_replies": 2,
"handledRate": {
"rate": 42.31
}
},
"messages": {
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": null
},
"received": {
"count": 29,
"initial": 26,
"replies": 3,
"forward": 0,
"follow_up": 0,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "245h:48m",
"avg_wait_raw": 884923,
"avg_first_wait": "245h:48m",
"avg_first_wait_raw": 884923
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": "N/A"
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": "N/A"
},
"overallTTC": {
"friendly": "05h:05m",
"raw": 18345,
"friendly_no_business": "20h:47m",
"raw_no_business": 74862,
"within_sla": 2,
"within_sla_percentage_friendly": 66.67,
"sla_breach": 1,
"sla_breach_percentage_friendly": 33.33,
"percentileRanks": [
{
"key": "01h:00m",
"value": 33.33,
"count": 0
},
{
"key": "02h:00m",
"value": 66.67,
"count": 0
},
{
"key": "04h:00m",
"value": 66.67,
"count": 0
},
{
"key": "08h:00m",
"value": 66.67,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 33.33,
"count": 0
},
{
"key": "02h:00m",
"value": 33.33,
"count": 0
},
{
"key": "04h:00m",
"value": 33.33,
"count": 0
},
{
"key": "08h:00m",
"value": 33.33,
"count": 0
}
]
}
}
}
],
"first_page_url": "https://timetoreply.local/api/reports/sla?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/reports/sla?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sla?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/reports/sla",
"per_page": 15,
"prev_page_url": null,
"to": 10,
"total": 10
}
},
"all_domain_stats": {
"maxima": [],
"data": {
"current_page": 1,
"data": [
{
"name": "timetoreply.com",
"threads": {
"total": 319,
"internal": 11,
"inbound": 271,
"outbound": 37,
"sent_internally": 49,
"await_customer": 88,
"await_agent": 154,
"closed": 28,
"have_replies": 243,
"have_initial_replies": 230,
"handledRate": {
"rate": 36.36
}
},
"messages": {
"sent": {
"count": 383,
"initial": 41,
"replies": 272,
"forward": 69,
"follow_up": 1,
"initial_replies": 205,
"dailyStats": []
},
"received": {
"count": 383,
"initial": 41,
"replies": 272,
"forward": 69,
"follow_up": 1,
"initial_replies": 205,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "01h:56m",
"raw": 6990.125,
"friendly_no_business": "07h:46m",
"raw_no_business": 27970.966911764706,
"deviation_friendly": "15m:22s",
"deviation_raw": 921.5,
"deviation_friendly_no_business": "13m:50s",
"deviation_raw_no_business": 829.5,
"median_friendly": "18m:55s",
"median_raw": 1134.9921875,
"median_friendly_no_business": "22m:36s",
"median_raw_no_business": 1355.984375,
"consistency_score": "18.81%",
"consistency_score_no_business": "38.83%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 73.53,
"count": 0
},
{
"key": "02h:00m",
"value": 80.88,
"count": 0
},
{
"key": "04h:00m",
"value": 87.87,
"count": 0
},
{
"key": "08h:00m",
"value": 91.91,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 70.96,
"count": 0
},
{
"key": "02h:00m",
"value": 77.57,
"count": 0
},
{
"key": "04h:00m",
"value": 82.72,
"count": 0
},
{
"key": "08h:00m",
"value": 84.19,
"count": 0
}
],
"within_sla": 219,
"within_sla_percentage_friendly": 80.51,
"sla_breach": 53,
"sla_breach_percentage_friendly": 19.49,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTF": {
"friendly": "04h:01m",
"raw": 14508.623188405798,
"friendly_no_business": "17h:01m",
"raw_no_business": 61308.260869565216
},
"initialTTR": {
"friendly": "02h:00m",
"raw": 7248.809756097561,
"friendly_no_business": "08h:14m",
"raw_no_business": 29644.126829268294,
"deviation_friendly": "16m:55s",
"deviation_raw": 1015,
"deviation_friendly_no_business": "16m:19s",
"deviation_raw_no_business": 979,
"median_friendly": "20m:06s",
"median_raw": 1205.9921875,
"median_friendly_no_business": "24m:09s",
"median_raw_no_business": 1448.984375,
"consistency_score": "15.84%",
"consistency_score_no_business": "32.44%",
"percentileRanks": [
{
"key": "01h:00m",
"value": 71.71,
"count": 0
},
{
"key": "02h:00m",
"value": 80,
"count": 0
},
{
"key": "04h:00m",
"value": 87.32,
"count": 0
},
{
"key": "08h:00m",
"value": 91.71,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 69.27,
"count": 0
},
{
"key": "02h:00m",
"value": 76.59,
"count": 0
},
{
"key": "04h:00m",
"value": 81.46,
"count": 0
},
{
"key": "08h:00m",
"value": 82.93,
"count": 0
}
],
"within_sla": 163,
"within_sla_percentage_friendly": 79.51,
"sla_breach": 42,
"sla_breach_percentage_friendly": 20.49,
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": 0
},
"overallTTC": {
"friendly": "03h:20m",
"raw": 12036.035714285714,
"friendly_no_business": "15h:31m",
"raw_no_business": 55881.642857142855,
"within_sla": 18,
"within_sla_percentage_friendly": 64.29,
"sla_breach": 10,
"sla_breach_percentage_friendly": 35.71,
"percentileRanks": [
{
"key": "01h:00m",
"value": 42.86,
"count": 0
},
{
"key": "02h:00m",
"value": 64.29,
"count": 0
},
{
"key": "04h:00m",
"value": 78.57,
"count": 0
},
{
"key": "08h:00m",
"value": 89.29,
"count": 0
}
],
"percentileRanksRaw": [
{
"key": "01h:00m",
"value": 39.29,
"count": 0
},
{
"key": "02h:00m",
"value": 60.71,
"count": 0
},
{
"key": "04h:00m",
"value": 71.43,
"count": 0
},
{
"key": "08h:00m",
"value": 71.43,
"count": 0
}
]
}
}
],
"first_page_url": "https://timetoreply.local/api/reports/sla?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/reports/sla?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sla?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/reports/sla",
"per_page": 15,
"prev_page_url": null,
"to": 1,
"total": 1
}
},
"all_customer_stats": {
"maxima": [],
"data": {
"current_page": 1,
"data": [],
"first_page_url": "https://timetoreply.local/api/reports/sla?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=1",
"from": null,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/reports/sla?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sla?model=timetoreply.com&model_type=Contact&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/reports/sla",
"per_page": 15,
"prev_page_url": null,
"to": null,
"total": 0
}
},
"args": {
"model": {
"id": null,
"name": "timetoreply.com",
"email_usernames": [
"timetoreply.com"
],
"model_type": "Contact",
"icon": "user"
},
"modelCom": {
"icon": "globe-americas",
"id": null,
"model_type": "Anybody",
"name": "Anybody",
"value": "Anybody"
},
"init_ttr_goal": 7200,
"overall_ttr_goal": 7200,
"overall_ttc_goal": 7200
},
"mailbox_names": {
"data": {
"[email protected]": "Elmore Becker",
"[email protected]": "Treva Bradtke",
"[email protected]": "Brisa Ziemann",
"[email protected]": "Florida Gleason",
"us-s[email protected]": "US Sales",
"[email protected]": "Delfina Lubowitz",
"[email protected]": "Cornell Herzog",
"[email protected]": "EU Sales",
"[email protected]": "EU Support"
},
"enabled": false
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Trend
Trend - Report
requires authentication
Trend Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/trend"
);
const params = {
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "0",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "maiores",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"replies_over": "15",
"message_replies_over": "15",
"no_reply_for": "15",
"date": "2020-01-01",
"periods": "12",
"period_type": "Months",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/reports/trend',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'model' => 'My Company',
'model_type' => 'Internal',
'exclude_cc' => '0',
'model_com' => 'Top Revenue Contacts',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'maiores',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'replies_over' => '15',
'message_replies_over' => '15',
'no_reply_for' => '15',
'date' => '2020-01-01',
'periods' => '12',
'period_type' => 'Months',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/trend?model=My+Company&model_type=Internal&exclude_cc=&model_com=Top+Revenue+Contacts&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=maiores&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&replies_over=15&message_replies_over=15&no_reply_for=15&date=2020-01-01&periods=12&period_type=Months" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"stats": {
"messages.received.count": {
"title": "Emails Received",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"colour": "#A6093F"
},
"[email protected]": {
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"colour": "#B374D2"
}
},
"colour": 0
},
"messages.sent.count": {
"title": "Emails Sent",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"colour": "#A6093F"
},
"[email protected]": {
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"colour": "#B374D2"
}
},
"colour": 1
},
"messages.sent.initial": {
"title": "New Emails Sent",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"colour": "#A6093F"
},
"[email protected]": {
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"colour": "#B374D2"
}
},
"colour": 2
},
"messages.sent.replies": {
"title": "Replies Sent",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"colour": "#A6093F"
},
"[email protected]": {
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"colour": "#B374D2"
}
},
"colour": 3
},
"messages.sent.forward": {
"title": "Forwards Sent",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"colour": "#A6093F"
},
"[email protected]": {
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"colour": "#B374D2"
}
},
"colour": 4
},
"initialTTR.raw": {
"title": "Avg. First Reply Time",
"type": "replyTime",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"colour": "#A6093F"
},
"[email protected]": {
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"colour": "#B374D2"
}
},
"colour": 5
},
"overallTTR.raw": {
"title": "Avg. Overall Reply Time",
"type": "replyTime",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"colour": "#A6093F"
},
"[email protected]": {
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"colour": "#B374D2"
}
},
"colour": 6
},
"overallTTC.raw": {
"title": "Avg. Time To Close",
"type": "replyTime",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"colour": "#A6093F"
},
"[email protected]": {
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"colour": "#B374D2"
}
},
"colour": 7
},
"initialTTR.deviation_raw": {
"title": "Deviation First Reply Time",
"type": "replyTime",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"colour": "#A6093F"
},
"[email protected]": {
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"colour": "#B374D2"
}
},
"colour": 8
},
"overallTTR.deviation_raw": {
"title": "Deviation Overall Reply Time",
"type": "replyTime",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"colour": "#A6093F"
},
"[email protected]": {
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"colour": "#B374D2"
}
},
"colour": 0
},
"initialTTR.median_raw": {
"title": "Median First Reply Time",
"type": "replyTime",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"colour": "#A6093F"
},
"[email protected]": {
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"colour": "#B374D2"
}
},
"colour": 1
},
"overallTTR.median_raw": {
"title": "Median Overall Reply Time",
"type": "replyTime",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"e.b[email protected]": {
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"colour": "#A6093F"
},
"[email protected]": {
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"colour": "#B374D2"
}
},
"colour": 2
},
"threads.have_initial_reply_rate": {
"title": "First Reply Ratio",
"type": "percentage",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": [],
"colour": 3
},
"threads.total": {
"title": "Conversations",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"colour": "#A6093F"
},
"[email protected]": {
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"colour": "#B374D2"
}
},
"colour": 4
},
"threads.ttr_ratio": {
"title": "timetoreply Ratio",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": [],
"colour": 5
},
"threads.success_rate": {
"title": "Contact Success Rate",
"type": "percentage",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": [],
"colour": 6
},
"threads.success_time": {
"title": "Avg. Time to Contact Success",
"type": "replyTime",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": [],
"colour": 7
}
},
"dates": [
"Feb 2019",
"Mar to date",
"Apr 2019",
"May 2019",
"Jun 2019",
"Jul 2019",
"Aug 2019",
"Sep 2019",
"Oct 2019",
"Nov 2019",
"Dec 2019",
"Jan to date"
],
"total": 8,
"page": 1
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Contacts
Contacts - Report
requires authentication
Contacts Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/contact"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "0",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "in",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"replies_over": "15",
"message_replies_over": "15",
"no_reply_for": "15",
"page_emails": "1",
"per_page_emails": "2",
"direction_emails": "desc",
"sort_by_emails": "threads.total",
"page_domains": "1",
"per_page_domains": "2",
"direction_domains": "desc",
"sort_by_domains": "threads.total",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/reports/contact',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => 'My Company',
'model_type' => 'Internal',
'exclude_cc' => '0',
'model_com' => 'Top Revenue Contacts',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'in',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'replies_over' => '15',
'message_replies_over' => '15',
'no_reply_for' => '15',
'page_emails' => '1',
'per_page_emails' => '2',
'direction_emails' => 'desc',
'sort_by_emails' => 'threads.total',
'page_domains' => '1',
'per_page_domains' => '2',
'direction_domains' => 'desc',
'sort_by_domains' => 'threads.total',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My+Company&model_type=Internal&exclude_cc=&model_com=Top+Revenue+Contacts&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=in&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&replies_over=15&message_replies_over=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"domains": {
"data": {
"current_page": 1,
"data": [
{
"name": "hotmail.com",
"threads": {
"total": 8,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 1,
"await_agent": 5,
"closed": 0,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 12.5
}
},
"messages": {
"sent": {
"count": 3,
"initial": 0,
"replies": 3,
"forward": 0,
"follow_up": 0,
"initial_replies": 1,
"dailyStats": []
},
"received": {
"count": 2,
"initial": 0,
"replies": 1,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "03h:12m",
"raw": 11521,
"friendly_no_business": "13h:34m",
"raw_no_business": 48859,
"deviation_friendly": "14m:31s",
"deviation_raw": 871,
"deviation_friendly_no_business": "08m:09s",
"deviation_raw_no_business": 489,
"median_friendly": "14m:31s",
"median_raw": 871,
"median_friendly_no_business": "14m:31s",
"median_raw_no_business": 871.25,
"consistency_score": "0%",
"consistency_score_no_business": "43.87%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 3,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"initialTTR": {
"friendly": "00s",
"raw": 0,
"friendly_no_business": "06m:22s",
"raw_no_business": 382,
"deviation_friendly": "00s",
"deviation_raw": 0,
"deviation_friendly_no_business": "00s",
"deviation_raw_no_business": 0,
"median_friendly": "00s",
"median_raw": 0,
"median_friendly_no_business": "06m:22s",
"median_raw_no_business": 382,
"consistency_score": "100%",
"consistency_score_no_business": "100%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 1,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"percentileRanks": [],
"percentileRanksRaw": []
}
},
{
"name": "yahoo.com",
"threads": {
"total": 8,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 3,
"await_agent": 2,
"closed": 2,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 62.5
}
},
"messages": {
"sent": {
"count": 4,
"initial": 0,
"replies": 4,
"forward": 0,
"follow_up": 0,
"initial_replies": 3,
"dailyStats": []
},
"received": {
"count": 2,
"initial": 0,
"replies": 2,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "38m:48s",
"raw": 2327.5,
"friendly_no_business": "38m:48s",
"raw_no_business": 2327.5,
"deviation_friendly": "01m:38s",
"deviation_raw": 98,
"deviation_friendly_no_business": "01m:38s",
"deviation_raw_no_business": 98,
"median_friendly": "20m:19s",
"median_raw": 1218.5,
"median_friendly_no_business": "20m:19s",
"median_raw_no_business": 1218.5,
"consistency_score": "91.96%",
"consistency_score_no_business": "91.96%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 4,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"initialTTR": {
"friendly": "44m:57s",
"raw": 2697,
"friendly_no_business": "44m:57s",
"raw_no_business": 2697,
"deviation_friendly": "03m:15s",
"deviation_raw": 195,
"deviation_friendly_no_business": "03m:15s",
"deviation_raw_no_business": 195,
"median_friendly": "20m:19s",
"median_raw": 1218.5,
"median_friendly_no_business": "20m:19s",
"median_raw_no_business": 1218.5,
"consistency_score": "84%",
"consistency_score_no_business": "84%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 3,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "07h:09m",
"raw": 25778.5,
"friendly_no_business": "23h:09m",
"raw_no_business": 83378.5,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
}
],
"first_page_url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=1",
"from": 1,
"last_page": 150,
"last_page_url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=150",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=2",
"label": "2",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=3",
"label": "3",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=4",
"label": "4",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=5",
"label": "5",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=6",
"label": "6",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=7",
"label": "7",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=8",
"label": "8",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=9",
"label": "9",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=10",
"label": "10",
"active": false
},
{
"url": null,
"label": "...",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=149",
"label": "149",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=150",
"label": "150",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=2",
"path": "https://timetoreply.local/api/reports/contact",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 299
},
"totals": {
"name": null,
"threads.total": 351,
"threads.await_customer": 110,
"threads.await_agent": 167,
"messages.received.count": 474,
"messages.sent.count": 461,
"overallTTR.friendly": "N/A",
"overallTTR.friendly_no_business": "N/A",
"initialTTR.friendly": "N/A",
"initialTTR.friendly_no_business": "N/A",
"overallTTC.friendly": "N/A",
"overallTTC.friendly_no_business": "N/A"
}
},
"emails": {
"data": {
"current_page": 1,
"data": [
{
"name": "[email protected]",
"threads": {
"total": 154,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 44,
"await_agent": 66,
"closed": 10,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 35.06
}
},
"messages": {
"sent": {
"count": 53,
"initial": 0,
"replies": 12,
"forward": 0,
"follow_up": 0,
"initial_replies": 4,
"dailyStats": []
},
"received": {
"count": 47,
"initial": 0,
"replies": 11,
"forward": 0,
"follow_up": 0,
"initial_replies": 8,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "01h:16m",
"raw": 4564.583333333333,
"friendly_no_business": "05h:38m",
"raw_no_business": 20288.333333333332,
"deviation_friendly": "17m:01s",
"deviation_raw": 1020.5,
"deviation_friendly_no_business": "18m:56s",
"deviation_raw_no_business": 1135.5,
"median_friendly": "22m:51s",
"median_raw": 1370.75,
"median_friendly_no_business": "27m:28s",
"median_raw_no_business": 1647.75,
"consistency_score": "25.55%",
"consistency_score_no_business": "31.09%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 12,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"initialTTR": {
"friendly": "02h:24m",
"raw": 8693,
"friendly_no_business": "12h:30m",
"raw_no_business": 45034.25,
"deviation_friendly": "20m:01s",
"deviation_raw": 1200.5,
"deviation_friendly_no_business": "20m:01s",
"deviation_raw_no_business": 1200.5,
"median_friendly": "27m:28s",
"median_raw": 1647.75,
"median_friendly_no_business": "27m:28s",
"median_raw_no_business": 1647.75,
"consistency_score": "27.14%",
"consistency_score_no_business": "27.14%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 4,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "03h:04m",
"raw": 11094.2,
"friendly_no_business": "15h:46m",
"raw_no_business": 56804.2,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
},
{
"name": "[email protected]",
"threads": {
"total": 83,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 22,
"await_agent": 32,
"closed": 2,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 28.92
}
},
"messages": {
"sent": {
"count": 34,
"initial": 0,
"replies": 4,
"forward": 0,
"follow_up": 0,
"initial_replies": 3,
"dailyStats": []
},
"received": {
"count": 30,
"initial": 0,
"replies": 6,
"forward": 0,
"follow_up": 0,
"initial_replies": 4,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
}
},
"overallTTR": {
"friendly": "46m:52s",
"raw": 2811.5,
"friendly_no_business": "46m:52s",
"raw_no_business": 2811.5,
"deviation_friendly": "05m:17s",
"deviation_raw": 317,
"deviation_friendly_no_business": "05m:17s",
"deviation_raw_no_business": 317,
"median_friendly": "17m:12s",
"median_raw": 1031.5,
"median_friendly_no_business": "17m:12s",
"median_raw_no_business": 1031.5,
"consistency_score": "69.27%",
"consistency_score_no_business": "69.27%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 4,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"initialTTR": {
"friendly": "56m:45s",
"raw": 3405,
"friendly_no_business": "56m:45s",
"raw_no_business": 3405,
"deviation_friendly": "10m:34s",
"deviation_raw": 634,
"deviation_friendly_no_business": "10m:34s",
"deviation_raw_no_business": 634,
"median_friendly": "27m:28s",
"median_raw": 1647.5,
"median_friendly_no_business": "27m:28s",
"median_raw_no_business": 1647.5,
"consistency_score": "61.52%",
"consistency_score_no_business": "61.52%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 3,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTC": {
"friendly": "20m:57s",
"raw": 1257,
"friendly_no_business": "31h:48m",
"raw_no_business": 114499,
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"percentileRanks": [],
"percentileRanksRaw": []
}
}
],
"first_page_url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=1",
"from": 1,
"last_page": 4,
"last_page_url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=4",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=2",
"label": "2",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=3",
"label": "3",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=4",
"label": "4",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=2",
"path": "https://timetoreply.local/api/reports/contact",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 8
},
"totals": {
"name": null,
"threads.total": 351,
"threads.await_customer": 110,
"threads.await_agent": 167,
"messages.received.count": 474,
"messages.sent.count": 461,
"overallTTR.friendly": "N/A",
"overallTTR.friendly_no_business": "N/A",
"initialTTR.friendly": "N/A",
"initialTTR.friendly_no_business": "N/A",
"overallTTC.friendly": "N/A",
"overallTTC.friendly_no_business": "N/A"
}
},
"columns": [
{
"field": "name",
"sortable": true,
"centered": false,
"label": "Email",
"visible": true,
"hasEmails": true,
"hasComparison": false,
"headerClass": "w-1/6",
"flipColours": false
},
{
"field": "threads.total",
"sortable": true,
"centered": false,
"label": "Total",
"visible": true,
"hasComparison": true,
"group": "Conversations",
"flipColours": false
},
{
"field": "threads.await_customer",
"sortable": true,
"centered": false,
"label": "Awaiting Contact Response",
"visible": false,
"hasComparison": true,
"group": "Conversations",
"flipColours": false
},
{
"field": "threads.await_agent",
"sortable": true,
"centered": false,
"label": "Awaiting Mailbox Response",
"visible": false,
"hasComparison": true,
"group": "Conversations",
"flipColours": false
},
{
"field": "messages.received.count",
"sortable": true,
"centered": false,
"label": "Total",
"visible": true,
"hasComparison": true,
"group": "Emails Received",
"flipColours": false
},
{
"field": "messages.sent.count",
"sortable": true,
"centered": false,
"label": "Total",
"visible": true,
"hasComparison": true,
"group": "Emails Sent",
"flipColours": false
},
{
"field": "overallTTR.friendly",
"sortable": true,
"centered": true,
"label": "Average",
"visible": true,
"hasComparison": false,
"hasGoals": true,
"group": "Overall Reply Time",
"flipColours": true
},
{
"field": "overallTTR.friendly_no_business",
"sortable": true,
"centered": true,
"label": "Average (no business hours)",
"visible": false,
"hasComparison": false,
"group": "Overall Reply Time",
"flipColours": true
},
{
"field": "initialTTR.friendly",
"sortable": true,
"centered": true,
"label": "Average",
"visible": true,
"hasComparison": false,
"hasGoals": true,
"group": "First Reply Time",
"flipColours": true
},
{
"field": "initialTTR.friendly_no_business",
"sortable": true,
"centered": true,
"label": "Average (no business hours)",
"visible": false,
"hasComparison": false,
"group": "First Reply Time",
"flipColours": true
},
{
"field": "overallTTC.friendly",
"sortable": true,
"centered": true,
"label": "Average",
"visible": false,
"tooltip": "Average time to close a conversation. Measured from the first message in a conversation to the last. Takes account of business hours",
"hasComparison": false,
"hasGoals": true,
"group": "Time To Close",
"flipColours": true
},
{
"field": "overallTTC.friendly_no_business",
"sortable": true,
"centered": true,
"label": "Average (no business hours)",
"visible": false,
"tooltip": "Average time to close a conversation. Measured from the first message in a conversation to the last. Ingores of business hours",
"hasComparison": false,
"group": "Time To Close",
"flipColours": true
}
]
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Teams
Teams - Report
requires authentication
Teams Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/teams"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "US Sales Team",
"model_type": "Team",
"exclude_cc": "0",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "fuga",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"replies_over": "15",
"message_replies_over": "15",
"no_reply_for": "15",
"per_page": "2",
"sort_by": "threads.total",
"direction": "desc",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/reports/teams',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => 'US Sales Team',
'model_type' => 'Team',
'exclude_cc' => '0',
'model_com' => 'Top Revenue Contacts',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'fuga',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'replies_over' => '15',
'message_replies_over' => '15',
'no_reply_for' => '15',
'per_page' => '2',
'sort_by' => 'threads.total',
'direction' => 'desc',
'page' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/teams?from=2020-01-01&to=2020-01-08&model=US+Sales+Team&model_type=Team&exclude_cc=&model_com=Top+Revenue+Contacts&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=fuga&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&replies_over=15&message_replies_over=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&page=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"stats": {
"threads": {
"total": 200,
"internal": 3,
"inbound": 182,
"outbound": 15,
"sent_internally": 35,
"await_customer": 64,
"await_agent": 93,
"closed": 8,
"have_replies": 169,
"have_replies_from_agents": 159,
"have_no_replies_from_agents": 41,
"completionRatio": {
"ratio": 82.97,
"numerator": 151,
"denominator": 182
},
"handledRate": {
"rate": 36,
"numerator": 72,
"denominator": 200
},
"labels": {
"total": 0,
"list": []
}
},
"messages": {
"count": 473,
"initial": 0,
"replies": 313,
"forward": 0,
"follow_up": 0,
"received": {
"count": 276,
"initial": 83,
"replies": 133,
"forward": 50,
"follow_up": 10,
"initial_replies": 16,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 260,
"initial": 16,
"replies": 190,
"forward": 54,
"follow_up": 0,
"initial_replies": 151,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "01h:42m",
"raw": 6128.731578947369,
"friendly_no_business": "06h:29m",
"raw_no_business": 23373.515789473684,
"deviation_friendly": "15m:04s",
"deviation_raw": 903.5,
"deviation_friendly_no_business": "14m:20s",
"deviation_raw_no_business": 860,
"median_friendly": "18m:33s",
"median_raw": 1112.9921875,
"median_friendly_no_business": "21m:59s",
"median_raw_no_business": 1318.984375,
"consistency_score": "18.82%",
"consistency_score_no_business": "34.8%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 190,
"excluded_from_sla_percentage_friendly": 100
},
"initialTTR": {
"friendly": "01h:46m",
"raw": 6392.112582781457,
"friendly_no_business": "06h:36m",
"raw_no_business": 23793.12582781457,
"deviation_friendly": "15m:11s",
"deviation_raw": 911,
"deviation_friendly_no_business": "15m:07s",
"deviation_raw_no_business": 907,
"median_friendly": "18m:42s",
"median_raw": 1121.9921875,
"median_friendly_no_business": "22m:19s",
"median_raw_no_business": 1338.984375,
"consistency_score": "18.81%",
"consistency_score_no_business": "32.26%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 151,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "03h:51m",
"raw": 13876.407407407407,
"friendly_no_business": "16h:53m",
"raw_no_business": 60802.81481481482
},
"overallTTC": {
"friendly": "03h:42m",
"raw": 13332.25,
"friendly_no_business": "23h:30m",
"raw_no_business": 84634.5,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
},
"dailyStats": []
},
"all_team_stats": {
"current_page": 1,
"data": [
{
"threads": {
"total": 196,
"internal": 3,
"inbound": 178,
"outbound": 15,
"sent_internally": 35,
"await_customer": 64,
"await_agent": 90,
"closed": 7,
"have_replies": 169,
"have_replies_from_agents": 159,
"have_no_replies_from_agents": 37,
"completionRatio": {
"ratio": 84.83,
"numerator": 151,
"denominator": 178
},
"handledRate": {
"rate": 36.22,
"numerator": 71,
"denominator": 196
},
"labels": {
"total": 0,
"list": []
}
},
"messages": {
"count": 447,
"initial": 0,
"replies": 313,
"forward": 0,
"follow_up": 0,
"received": {
"count": 246,
"initial": 59,
"replies": 129,
"forward": 50,
"follow_up": 8,
"initial_replies": 12,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 260,
"initial": 16,
"replies": 190,
"forward": 54,
"follow_up": 0,
"initial_replies": 151,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "01h:42m",
"raw": 6128.731578947369,
"friendly_no_business": "06h:29m",
"raw_no_business": 23373.515789473684,
"deviation_friendly": "15m:04s",
"deviation_raw": 903.5,
"deviation_friendly_no_business": "14m:20s",
"deviation_raw_no_business": 860,
"median_friendly": "18m:33s",
"median_raw": 1112.9921875,
"median_friendly_no_business": "21m:59s",
"median_raw_no_business": 1318.984375,
"consistency_score": "18.82%",
"consistency_score_no_business": "34.8%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 190,
"excluded_from_sla_percentage_friendly": 100,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "01h:46m",
"raw": 6392.112582781457,
"friendly_no_business": "06h:36m",
"raw_no_business": 23793.12582781457,
"deviation_friendly": "15m:11s",
"deviation_raw": 911,
"deviation_friendly_no_business": "15m:07s",
"deviation_raw_no_business": 907,
"median_friendly": "18m:42s",
"median_raw": 1121.9921875,
"median_friendly_no_business": "22m:19s",
"median_raw_no_business": 1338.984375,
"consistency_score": "18.81%",
"consistency_score_no_business": "32.26%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 151,
"excluded_from_sla_percentage_friendly": 100,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "03h:51m",
"raw": 13876.407407407407,
"friendly_no_business": "16h:53m",
"raw_no_business": 60802.81481481482
},
"overallTTC": {
"friendly": "04h:07m",
"raw": 14847.714285714286,
"friendly_no_business": "26h:45m",
"raw_no_business": 96336,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"goal_status": null,
"goal": null
},
"dailyStats": [],
"name": "EU Support Team"
},
{
"threads": {
"total": 196,
"internal": 3,
"inbound": 178,
"outbound": 15,
"sent_internally": 35,
"await_customer": 64,
"await_agent": 90,
"closed": 7,
"have_replies": 169,
"have_replies_from_agents": 159,
"have_no_replies_from_agents": 37,
"completionRatio": {
"ratio": 84.83,
"numerator": 151,
"denominator": 178
},
"handledRate": {
"rate": 36.22,
"numerator": 71,
"denominator": 196
},
"labels": {
"total": 0,
"list": []
}
},
"messages": {
"count": 447,
"initial": 0,
"replies": 313,
"forward": 0,
"follow_up": 0,
"received": {
"count": 246,
"initial": 59,
"replies": 129,
"forward": 50,
"follow_up": 8,
"initial_replies": 12,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 260,
"initial": 16,
"replies": 190,
"forward": 54,
"follow_up": 0,
"initial_replies": 151,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "01h:42m",
"raw": 6128.731578947369,
"friendly_no_business": "06h:29m",
"raw_no_business": 23373.515789473684,
"deviation_friendly": "15m:04s",
"deviation_raw": 903.5,
"deviation_friendly_no_business": "14m:20s",
"deviation_raw_no_business": 860,
"median_friendly": "18m:33s",
"median_raw": 1112.9921875,
"median_friendly_no_business": "21m:59s",
"median_raw_no_business": 1318.984375,
"consistency_score": "18.82%",
"consistency_score_no_business": "34.8%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 190,
"excluded_from_sla_percentage_friendly": 100,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "01h:46m",
"raw": 6392.112582781457,
"friendly_no_business": "06h:36m",
"raw_no_business": 23793.12582781457,
"deviation_friendly": "15m:11s",
"deviation_raw": 911,
"deviation_friendly_no_business": "15m:07s",
"deviation_raw_no_business": 907,
"median_friendly": "18m:42s",
"median_raw": 1121.9921875,
"median_friendly_no_business": "22m:19s",
"median_raw_no_business": 1338.984375,
"consistency_score": "18.81%",
"consistency_score_no_business": "32.26%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 151,
"excluded_from_sla_percentage_friendly": 100,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "03h:51m",
"raw": 13876.407407407407,
"friendly_no_business": "16h:53m",
"raw_no_business": 60802.81481481482
},
"overallTTC": {
"friendly": "04h:07m",
"raw": 14847.714285714286,
"friendly_no_business": "26h:45m",
"raw_no_business": 96336,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"goal_status": null,
"goal": null
},
"dailyStats": [],
"name": "US Support Team"
}
],
"first_page_url": "https://timetoreply.local/api/reports/teams?model=US%20Sales%20Team&model_type=Team&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/reports/teams?model=US%20Sales%20Team&model_type=Team&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/teams?model=US%20Sales%20Team&model_type=Team&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/reports/teams",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 2
},
"args": {
"model": {
"icon": "building",
"id": null,
"model_type": "Internal",
"name": "My Company",
"value": "My Company"
},
"modelCom": {
"icon": "globe-americas",
"id": null,
"model_type": "Anybody",
"name": "Anybody",
"value": "Anybody"
}
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Group Mailboxes
Group Mailboxes - Report
requires authentication
Group Mailboxes Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/group-mailboxes"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "Support",
"model_type": "Group Mailbox",
"exclude_cc": "0",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "fugiat",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"replies_over": "15",
"message_replies_over": "15",
"no_reply_for": "15",
"per_page": "2",
"sort_by": "threads.total",
"direction": "desc",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/reports/group-mailboxes',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => 'Support',
'model_type' => 'Group Mailbox',
'exclude_cc' => '0',
'model_com' => 'Top Revenue Contacts',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'fugiat',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'replies_over' => '15',
'message_replies_over' => '15',
'no_reply_for' => '15',
'per_page' => '2',
'sort_by' => 'threads.total',
'direction' => 'desc',
'page' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/group-mailboxes?from=2020-01-01&to=2020-01-08&model=Support&model_type=Group+Mailbox&exclude_cc=&model_com=Top+Revenue+Contacts&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=fugiat&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&replies_over=15&message_replies_over=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&page=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"stats": {
"threads": {
"total": 200,
"internal": 3,
"inbound": 182,
"outbound": 15,
"sent_internally": 35,
"await_customer": 64,
"await_agent": 93,
"closed": 8,
"have_replies": 169,
"have_replies_from_agents": 159,
"have_no_replies_from_agents": 41,
"completionRatio": {
"ratio": 82.97,
"numerator": 151,
"denominator": 182
},
"handledRate": {
"rate": 36,
"numerator": 72,
"denominator": 200
},
"labels": {
"total": 0,
"list": []
}
},
"messages": {
"count": 473,
"initial": 96,
"replies": 313,
"forward": 54,
"follow_up": 10,
"received": {
"count": 276,
"initial": 83,
"replies": 133,
"forward": 50,
"follow_up": 10,
"initial_replies": 16,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 260,
"initial": 16,
"replies": 190,
"forward": 54,
"follow_up": 0,
"initial_replies": 151,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "01h:42m",
"raw": 6128.731578947369,
"friendly_no_business": "06h:29m",
"raw_no_business": 23373.515789473684,
"deviation_friendly": "15m:04s",
"deviation_raw": 903.5,
"deviation_friendly_no_business": "14m:20s",
"deviation_raw_no_business": 860,
"median_friendly": "18m:33s",
"median_raw": 1112.9921875,
"median_friendly_no_business": "21m:59s",
"median_raw_no_business": 1318.984375,
"consistency_score": "18.82%",
"consistency_score_no_business": "34.8%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 190,
"excluded_from_sla_percentage_friendly": 100
},
"initialTTR": {
"friendly": "01h:46m",
"raw": 6392.112582781457,
"friendly_no_business": "06h:36m",
"raw_no_business": 23793.12582781457,
"deviation_friendly": "15m:11s",
"deviation_raw": 911,
"deviation_friendly_no_business": "15m:07s",
"deviation_raw_no_business": 907,
"median_friendly": "18m:42s",
"median_raw": 1121.9921875,
"median_friendly_no_business": "22m:19s",
"median_raw_no_business": 1338.984375,
"consistency_score": "18.81%",
"consistency_score_no_business": "32.26%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 151,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "03h:51m",
"raw": 13876.407407407407,
"friendly_no_business": "16h:53m",
"raw_no_business": 60802.81481481482
},
"overallTTC": {
"friendly": "03h:42m",
"raw": 13332.25,
"friendly_no_business": "23h:30m",
"raw_no_business": 84634.5,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
},
"dailyStats": []
},
"all_group_mailbox_stats": {
"current_page": 1,
"data": [
{
"threads": {
"total": 25,
"internal": 0,
"inbound": 25,
"outbound": 0,
"sent_internally": 4,
"await_customer": 7,
"await_agent": 13,
"closed": 1,
"have_replies": 20,
"have_replies_from_agents": 20,
"have_no_replies_from_agents": 5,
"completionRatio": {
"ratio": 80,
"numerator": 20,
"denominator": 25
},
"handledRate": {
"rate": 32,
"numerator": 8,
"denominator": 25
},
"labels": {
"total": 0,
"list": []
}
},
"messages": {
"count": 72,
"initial": 24,
"replies": 40,
"forward": 6,
"follow_up": 2,
"received": {
"count": 51,
"initial": 24,
"replies": 20,
"forward": 5,
"follow_up": 2,
"initial_replies": 4,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 30,
"initial": 0,
"replies": 24,
"forward": 6,
"follow_up": 0,
"initial_replies": 20,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "01h:00m",
"raw": 3625.0833333333335,
"friendly_no_business": "02h:17m",
"raw_no_business": 8273.25,
"deviation_friendly": "17m:25s",
"deviation_raw": 1045,
"deviation_friendly_no_business": "17m:14s",
"deviation_raw_no_business": 1033.5,
"median_friendly": "16m:09s",
"median_raw": 969.46875,
"median_friendly_no_business": "21m:23s",
"median_raw_no_business": 1282.96875,
"consistency_score": "0%",
"consistency_score_no_business": "19.44%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 24,
"excluded_from_sla_percentage_friendly": 100,
"goal_status": null,
"goal": null
},
"initialTTR": {
"friendly": "51m:04s",
"raw": 3063.6,
"friendly_no_business": "02h:21m",
"raw_no_business": 8494.3,
"deviation_friendly": "15m:37s",
"deviation_raw": 937,
"deviation_friendly_no_business": "13m:27s",
"deviation_raw_no_business": 807,
"median_friendly": "14m:54s",
"median_raw": 894.46875,
"median_friendly_no_business": "21m:23s",
"median_raw_no_business": 1282.96875,
"consistency_score": "0%",
"consistency_score_no_business": "37.1%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 20,
"excluded_from_sla_percentage_friendly": 100,
"goal_status": null,
"goal": null
},
"overallTTF": {
"friendly": "16h:04m",
"raw": 57895.4,
"friendly_no_business": "63h:25m",
"raw_no_business": 228352.6
},
"overallTTC": {
"friendly": "45m:24s",
"raw": 2724,
"friendly_no_business": "45m:24s",
"raw_no_business": 2724,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"goal_status": null,
"goal": null
},
"dailyStats": [],
"name": "EU Support"
},
{
"threads": {
"total": 0,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 0,
"have_replies": 0,
"have_replies_from_agents": 0,
"have_no_replies_from_agents": 0,
"completionRatio": {
"ratio": 0,
"numerator": 0,
"denominator": 0
},
"handledRate": {
"rate": 0,
"numerator": 0,
"denominator": 0
},
"labels": {
"total": 0,
"list": []
}
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dayOfWeek": null,
"hourOfDay": null,
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dayOfWeek": null,
"hourOfDay": null
}
},
"overallTTR": {
"friendly": "N/A",
"raw": 0,
"friendly_no_business": "N/A",
"raw_no_business": 0,
"deviation_friendly": "N/A",
"deviation_raw": 0,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": 0,
"median_friendly": "N/A",
"median_raw": 0,
"median_friendly_no_business": "N/A",
"median_raw_no_business": 0,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": "N/A",
"goal": 7200,
"goal_status": "passed"
},
"initialTTR": {
"friendly": "N/A",
"raw": 0,
"friendly_no_business": "N/A",
"raw_no_business": 0,
"deviation_friendly": "N/A",
"deviation_raw": 0,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": 0,
"median_friendly": "N/A",
"median_raw": 0,
"median_friendly_no_business": "N/A",
"median_raw_no_business": 0,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0,
"excluded_from_sla_percentage_friendly": "N/A",
"goal": 3600,
"goal_status": "passed"
},
"overallTTF": {
"friendly": "N/A",
"raw": 0,
"friendly_no_business": "N/A",
"raw_no_business": 0
},
"overallTTC": {
"friendly": "N/A",
"raw": 0,
"friendly_no_business": "N/A",
"raw_no_business": 0,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"goal": 10800,
"goal_status": "passed"
},
"dailyStats": [],
"name": "Sales Mailbox"
}
],
"first_page_url": "https://timetoreply.local/api/reports/group-mailboxes?model=Support&model_type=Group%20Mailbox&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://timetoreply.local/api/reports/group-mailboxes?model=Support&model_type=Group%20Mailbox&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/group-mailboxes?model=Support&model_type=Group%20Mailbox&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https://timetoreply.local/api/reports/group-mailboxes",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 2
},
"args": {
"model": {
"icon": "building",
"id": null,
"model_type": "Internal",
"name": "My Company",
"value": "My Company"
},
"modelCom": {
"icon": "globe-americas",
"id": null,
"model_type": "Anybody",
"name": "Anybody",
"value": "Anybody"
}
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Lead Sources
Lead Sources - Report
requires authentication
Lead Sources Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/lead-sources"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "US Sales Team",
"model_type": "Team",
"exclude_cc": "0",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label": "INBOX",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"replies_over": "15",
"message_replies_over": "15",
"no_reply_for": "15",
"per_page": "2",
"sort_by": "threads.total",
"direction": "desc",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/reports/lead-sources',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => 'US Sales Team',
'model_type' => 'Team',
'exclude_cc' => '0',
'model_com' => 'Top Revenue Contacts',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label' => 'INBOX',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'replies_over' => '15',
'message_replies_over' => '15',
'no_reply_for' => '15',
'per_page' => '2',
'sort_by' => 'threads.total',
'direction' => 'desc',
'page' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/lead-sources?from=2020-01-01&to=2020-01-08&model=US+Sales+Team&model_type=Team&exclude_cc=&model_com=Top+Revenue+Contacts&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label=INBOX&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&replies_over=15&message_replies_over=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&page=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"stats": {
"overallTTR": {
"friendly": "01h:42m",
"raw": 6128.731578947369,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "15m:04s",
"deviation_raw": 903.5,
"deviation_friendly_no_business": "14m:20s",
"deviation_raw_no_business": 860,
"median_friendly": "18m:33s",
"median_raw": 1112.9921875,
"median_friendly_no_business": "21m:59s",
"median_raw_no_business": 1318.984375,
"consistency_score": "18.82%",
"consistency_score_no_business": "34.8%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 190,
"excluded_from_sla_percentage_friendly": 100
},
"initialTTR": {
"friendly": "01h:46m",
"raw": 6392.112582781457,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "15m:11s",
"deviation_raw": 911,
"deviation_friendly_no_business": "15m:07s",
"deviation_raw_no_business": 907,
"median_friendly": "18m:42s",
"median_raw": 1121.9921875,
"median_friendly_no_business": "22m:19s",
"median_raw_no_business": 1338.984375,
"consistency_score": "18.81%",
"consistency_score_no_business": "32.26%",
"percentileRanks": [
{
"key": "Within 30 minutes",
"value": 100,
"count": 4
},
{
"key": "Within 1 hour",
"value": 100,
"count": 4
},
{
"key": "Within 2 hours",
"value": 100,
"count": 4
},
{
"key": "Without Any Reply",
"value": 100,
"count": 4
}
],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 151,
"excluded_from_sla_percentage_friendly": 100
},
"threads": {
"total": 200,
"internal": 0,
"inbound": 182,
"outbound": 0,
"sent_internally": 0,
"await_customer": 64,
"await_agent": 0,
"closed": 8,
"have_replies": 0,
"have_replies_from_agents": 159,
"have_no_replies_from_agents": 41,
"completionRatio": {
"ratio": 82.97,
"numerator": 151,
"denominator": 182
},
"handledRate": {
"rate": 36,
"numerator": 72,
"denominator": 200
},
"labels": {
"total": 0,
"list": []
}
},
"closedWon": {
"percentage": 38.2,
"avg_touches": 2,
"overallTTC": {
"friendly": "0 minutes",
"raw": 0
}
},
"revenue": {
"raw": 33386,
"currency": "USD",
"avg_touches": 53,
"avg_nudges": 2.5,
"potential_raw": 83309,
"projected_raw": 46535.6
},
"dealStages": [
{
"name": "Lead",
"closing": false,
"percentage": 100,
"count": 4,
"stage_id": 1,
"sum_deal_values": 8900
},
{
"name": "Appointment scheduled",
"closing": false,
"percentage": 100,
"count": 4,
"stage_id": 2,
"sum_deal_values": 10552
},
{
"name": "Qualified to buy",
"closing": false,
"percentage": 75,
"count": 3,
"stage_id": 3,
"sum_deal_values": 9274
},
{
"name": "Presentation scheduled",
"closing": false,
"percentage": 75,
"count": 3,
"stage_id": 4,
"sum_deal_values": 5646
},
{
"name": "Decision-maker bought in",
"closing": false,
"percentage": 75,
"count": 3,
"stage_id": 5,
"sum_deal_values": 8212
},
{
"name": "Contract sent",
"closing": false,
"percentage": 50,
"count": 2,
"stage_id": 6,
"sum_deal_values": 1671
},
{
"name": "Closed won",
"closing": true,
"percentage": 100,
"count": 4,
"stage_id": 11,
"sum_deal_values": 33386
},
{
"name": "Closed lost",
"closing": true,
"percentage": 75,
"count": 3,
"stage_id": 12,
"sum_deal_values": 5668
}
],
"leadSources": [
{
"name": "US Sales Box",
"percentage": 75,
"count": 3,
"overallTTR": {
"friendly": "1 hour",
"raw": 5226.4358974358975
},
"initialTTR": {
"friendly": "2 hours",
"raw": 5703.571428571428
}
},
{
"name": "Web Enquiry Form",
"percentage": 100,
"count": 4,
"overallTTR": {
"friendly": "1 hour",
"raw": 4180.811594202899
},
"initialTTR": {
"friendly": "1 hour",
"raw": 4469.859649122807
}
}
],
"leads": {
"count": 4
},
"deals": {
"count": 34
}
},
"args": {
"model": {
"icon": "building",
"id": null,
"model_type": "Internal",
"name": "My Company",
"value": "My Company"
},
"modelCom": {
"icon": "globe-americas",
"id": null,
"model_type": "Anybody",
"name": "Anybody",
"value": "Anybody"
}
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Sales Rep
Sales Rep - Report
requires authentication
Sales Rep Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/sales-rep"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "0",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "odio",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"replies_over": "15",
"message_replies_over": "15",
"no_reply_for": "15",
"page_emails": "1",
"per_page_emails": "2",
"direction_emails": "desc",
"sort_by_emails": "threads.total",
"page_domains": "1",
"per_page_domains": "2",
"direction_domains": "desc",
"sort_by_domains": "threads.total",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/reports/sales-rep',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => 'My Company',
'model_type' => 'Internal',
'exclude_cc' => '0',
'model_com' => 'Top Revenue Contacts',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'odio',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'replies_over' => '15',
'message_replies_over' => '15',
'no_reply_for' => '15',
'page_emails' => '1',
'per_page_emails' => '2',
'direction_emails' => 'desc',
'sort_by_emails' => 'threads.total',
'page_domains' => '1',
'per_page_domains' => '2',
'direction_domains' => 'desc',
'sort_by_domains' => 'threads.total',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/sales-rep?from=2020-01-01&to=2020-01-08&model=My+Company&model_type=Internal&exclude_cc=&model_com=Top+Revenue+Contacts&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=odio&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&replies_over=15&message_replies_over=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"deals": {
"total": 4,
"avg_messages_per_deal": 5.8
},
"leads": {
"total": 3
},
"touches": {
"count": 74,
"avg": 24.7,
"median": 2,
"avg_time_between_touch": {
"friendly": "6 hours",
"raw": 20032.84
}
},
"nudges": {
"count": 6,
"avg": 2,
"median": 0
},
"closedWon": {
"count": 7,
"percentage": 46.67,
"avg_touches": 1.3,
"overallTTC": {
"friendly": "0 minutes",
"raw": 0
}
},
"revenue": {
"raw": 17672,
"currency": "USD"
},
"initialTTR": {
"friendly": "01h:42m",
"raw": 6130.857142857143
},
"name": "[email protected]"
},
{
"deals": {
"total": 0,
"avg_messages_per_deal": 0
},
"leads": {
"total": 0
},
"touches": {
"count": 0,
"avg": 0,
"median": 0,
"avg_time_between_touch": {
"friendly": "N/A",
"raw": 0
}
},
"nudges": {
"count": 0,
"median": 0,
"avg": 0
},
"closedWon": {
"count": 0,
"percentage": 0,
"avg_touches": 0,
"overallTTC": {
"friendly": "N/A",
"raw": 0
}
},
"revenue": {
"raw": 0,
"currency": "USD"
},
"initialTTR": {
"friendly": "N/A",
"raw": null
},
"name": "[email protected]"
}
],
"first_page_url": "https://timetoreply.local/api/reports/sales-rep?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=1",
"from": 1,
"last_page": 4,
"last_page_url": "https://timetoreply.local/api/reports/sales-rep?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=4",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sales-rep?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": "https://timetoreply.local/api/reports/sales-rep?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=2",
"label": "2",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sales-rep?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=3",
"label": "3",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sales-rep?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=4",
"label": "4",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/sales-rep?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https://timetoreply.local/api/reports/sales-rep?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&per_page=2&page=2",
"path": "https://timetoreply.local/api/reports/sales-rep",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 8
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Logs
Conversations
Conversations - Report
requires authentication
Conversation (Thread) Logs data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/logs/conversations"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "0",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "consequuntur",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"replies_over": "15",
"message_replies_over": "15",
"no_reply_for": "15",
"per_page": "2",
"sort_by": "last_received_at_date_time",
"direction": "desc",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/logs/conversations',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => 'My Company',
'model_type' => 'Internal',
'exclude_cc' => '0',
'model_com' => 'Top Revenue Contacts',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'consequuntur',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'replies_over' => '15',
'message_replies_over' => '15',
'no_reply_for' => '15',
'per_page' => '2',
'sort_by' => 'last_received_at_date_time',
'direction' => 'desc',
'page' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/logs/conversations?from=2020-01-01&to=2020-01-08&model=My+Company&model_type=Internal&exclude_cc=&model_com=Top+Revenue+Contacts&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=consequuntur&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&replies_over=15&message_replies_over=15&no_reply_for=15&per_page=2&sort_by=last_received_at_date_time&direction=desc&page=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"threads": {
"current_page": 1,
"data": [
{
"id": 181,
"init_agent_reply_time": 650,
"init_agent_action_time": 650,
"total_agent_reply_time": 58250,
"last_received_at_date_time": "May 16th 2023 17:53:40",
"thread_type": "outbound",
"thread_status": "internal",
"raw_init_agent_reply_time": 650,
"init_agent_reply_message_id": "[email protected]",
"init_reply_agent_id": null,
"time_to_close": null,
"raw_time_to_close": null,
"touches": 1,
"nudges": 0,
"friendly_initial_reply_time": "10m:50s",
"friendly_raw_initial_reply_time": "10m:50s",
"friendly_total_reply_time": "16h:10m:50s",
"microsoft_conversations": [],
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]",
"[email protected]"
],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]",
"[email protected]"
],
"email_usernames_to": [
"[email protected]",
"[email protected]"
],
"email_usernames_received": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_domains": [
"timetoreply.com",
"bernhard.org"
],
"date_times": [
"2023-05-12 16:49:15",
"2023-05-12 17:00:05",
"2023-05-16 16:51:01",
"2023-05-16 16:53:40"
],
"message_classifications": [
"first",
"reply-all",
"forward"
],
"message_subjects": [
"RE: Web Enquiry Form: incentivize strategic users",
"FW: Web Enquiry Form: incentivize strategic users"
],
"messages": [
{
"internet_message_id": "[email protected]",
"date_time": "May 16th 2023 17:53:40",
"subject": "RE: Web Enquiry Form: incentivize strategic users",
"references": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 0,
"classification": "forward",
"raw_replytime": 159,
"friendly_reply_time": "00s",
"friendly_raw_reply_time": "02m:39s",
"email_domains": [
"timetoreply.com"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "internal",
"labels": [],
"is_touch": false,
"is_nudge": false,
"touch_time": null,
"timestamp": 1684256020,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_relevant": true,
"reply_is_outlier": false,
"agents_read_status": {
"[email protected]": true
},
"friendly_touch_time": "N/A"
},
{
"internet_message_id": "[email protected]",
"date_time": "May 16th 2023 17:51:01",
"subject": "FW: Web Enquiry Form: incentivize strategic users",
"references": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 57600,
"classification": "forward",
"raw_replytime": 345706,
"friendly_reply_time": "16h:00m:00s",
"friendly_raw_reply_time": "96h:01m:46s",
"email_domains": [
"timetoreply.com"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": false,
"message_type": "internal",
"labels": [],
"is_touch": false,
"is_nudge": false,
"touch_time": null,
"timestamp": 1684255861,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_relevant": true,
"reply_is_outlier": false,
"agents_read_status": {
"[email protected]": true
},
"friendly_touch_time": "N/A"
},
{
"internet_message_id": "[email protected]",
"date_time": "May 12th 2023 18:00:05",
"subject": "RE: Web Enquiry Form: incentivize strategic users",
"references": [
"1677469210PoPLfV[email protected]",
"[email protected]"
],
"replytime": 650,
"classification": "reply-all",
"raw_replytime": 650,
"friendly_reply_time": "10m:50s",
"friendly_raw_reply_time": "10m:50s",
"email_domains": [
"bernhard.org",
"timetoreply.com"
],
"email_domains_from": [
"bernhard.org"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [
"[email protected]"
],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]",
"[email protected]"
],
"is_initial_reply": true,
"is_newest_message": false,
"message_type": "inbound",
"labels": [],
"is_touch": false,
"is_nudge": false,
"touch_time": null,
"timestamp": 1683910805,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_relevant": false,
"reply_is_outlier": false,
"agents_read_status": {
"[email protected]": true
},
"friendly_touch_time": "N/A"
},
{
"internet_message_id": "[email protected]",
"date_time": "May 12th 2023 17:49:15",
"subject": "RE: Web Enquiry Form: incentivize strategic users",
"references": [
"[email protected]"
],
"replytime": null,
"classification": "first",
"raw_replytime": null,
"friendly_reply_time": "N/A",
"friendly_raw_reply_time": "N/A",
"email_domains": [
"timetoreply.com",
"bernhard.org"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"bernhard.org"
],
"email_domains_reply_to": [],
"email_domains_received": [
"bernhard.org",
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [
"[email protected]"
],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]",
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": false,
"message_type": "outbound",
"labels": [
"UNREAD"
],
"is_touch": true,
"is_nudge": false,
"touch_time": null,
"timestamp": 1683910155,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_relevant": true,
"reply_is_outlier": false,
"agents_read_status": [],
"friendly_touch_time": "N/A"
}
],
"labels": [
"UNREAD"
],
"has_contact_success": false,
"contact_success_time": null,
"contact_reply_time": null,
"deal": {
"id": 39,
"deal_stage": 11,
"deal_value": 3608,
"owner": 5,
"name": "Fantastic Steel Computer"
},
"subject": "RE: Web Enquiry Form: incentivize strategic users",
"initial_reply_is_relevant": false,
"initial_reply_is_included_in_stats": true,
"initial_reply_is_outlier": false,
"friendly_time_to_close": "N/A",
"friendly_raw_time_to_close": "N/A"
},
{
"id": 164,
"init_agent_reply_time": null,
"init_agent_action_time": 1266,
"total_agent_reply_time": 1266,
"last_received_at_date_time": "May 16th 2023 17:51:35",
"thread_type": "inbound",
"thread_status": "await-agent",
"raw_init_agent_reply_time": null,
"init_agent_reply_message_id": null,
"init_reply_agent_id": null,
"time_to_close": null,
"raw_time_to_close": null,
"touches": 0,
"nudges": 1,
"friendly_initial_reply_time": "Pending",
"friendly_raw_initial_reply_time": "Pending",
"friendly_total_reply_time": "21m:06s",
"microsoft_conversations": [],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"email_domains": [
"feest.com",
"timetoreply.com"
],
"date_times": [
"2023-05-16 16:30:29",
"2023-05-16 16:51:35"
],
"message_classifications": [
"first",
"follow-up"
],
"message_subjects": [
"Web Enquiry Form: enable bleeding-edge infomediaries",
"FW: Web Enquiry Form: enable bleeding-edge infomediaries"
],
"messages": [
{
"internet_message_id": "[email protected]",
"date_time": "May 16th 2023 17:51:35",
"subject": "FW: Web Enquiry Form: enable bleeding-edge infomediaries",
"references": [
"[email protected]"
],
"replytime": 1266,
"classification": "follow-up",
"raw_replytime": 1266,
"friendly_reply_time": "21m:06s",
"friendly_raw_reply_time": "21m:06s",
"email_domains": [
"feest.com",
"timetoreply.com"
],
"email_domains_from": [
"feest.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [],
"is_touch": false,
"is_nudge": true,
"touch_time": null,
"timestamp": 1684255895,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_relevant": false,
"reply_is_outlier": false,
"agents_read_status": {
"[email protected]": true
},
"friendly_touch_time": "N/A"
},
{
"internet_message_id": "[email protected]",
"date_time": "May 16th 2023 17:30:29",
"subject": "Web Enquiry Form: enable bleeding-edge infomediaries",
"references": null,
"replytime": null,
"classification": "first",
"raw_replytime": null,
"friendly_reply_time": "N/A",
"friendly_raw_reply_time": "N/A",
"email_domains": [
"feest.com",
"timetoreply.com"
],
"email_domains_from": [
"feest.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": false,
"message_type": "inbound",
"labels": [
"UNREAD"
],
"is_touch": false,
"is_nudge": false,
"touch_time": null,
"timestamp": 1684254629,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_relevant": false,
"reply_is_outlier": false,
"agents_read_status": {
"[email protected]": false
},
"friendly_touch_time": "N/A"
}
],
"labels": [
"UNREAD"
],
"has_contact_success": false,
"contact_success_time": null,
"contact_reply_time": null,
"deal": {
"id": 41,
"deal_stage": 4,
"deal_value": 1825,
"owner": 5,
"name": "Aerodynamic Silk Chair"
},
"subject": "FW: Web Enquiry Form: enable bleeding-edge infomediaries",
"initial_reply_is_relevant": true,
"initial_reply_is_included_in_stats": true,
"initial_reply_is_outlier": false,
"friendly_time_to_close": "N/A",
"friendly_raw_time_to_close": "N/A"
}
],
"first_page_url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=1",
"from": 1,
"last_page": 100,
"last_page_url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=100",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=1",
"label": "1",
"active": true
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=2",
"label": "2",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=3",
"label": "3",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=4",
"label": "4",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=5",
"label": "5",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=6",
"label": "6",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=7",
"label": "7",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=8",
"label": "8",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=9",
"label": "9",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=10",
"label": "10",
"active": false
},
{
"url": null,
"label": "...",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=99",
"label": "99",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=100",
"label": "100",
"active": false
},
{
"url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https://timetoreply.local/api/logs/conversations?model=My%20Company&model_type=Internal&model_com=Top%20Revenue%20Contacts&model_type_com=Contact%20Group&per_page=2&direction=desc&page=2",
"path": "https://timetoreply.local/api/logs/conversations",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 199
},
"stats": {
"threads": {
"total": 199,
"internal": 3,
"inbound": 181,
"outbound": 15,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 0,
"have_replies": 168,
"have_replies_from_agents": 158,
"have_no_replies_from_agents": 41,
"completionRatio": {
"ratio": 82.87,
"numerator": 150,
"denominator": 181
},
"handledRate": {
"rate": 0,
"numerator": 0,
"denominator": 199
},
"labels": {
"total": 0,
"list": []
}
},
"messages": {
"count": 468,
"initial": 0,
"replies": 309,
"forward": 0,
"follow_up": 0,
"received": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 258,
"initial": 0,
"replies": 188,
"forward": 0,
"follow_up": 0,
"initial_replies": 150,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": 0,
"sla_breach": null,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 188,
"excluded_from_sla_percentage_friendly": 100
},
"initialTTR": {
"friendly": "01h:47m",
"raw": 6432.506666666667,
"friendly_no_business": "06h:39m",
"raw_no_business": 23949.52666666667,
"deviation_friendly": "15m:34s",
"deviation_raw": 934,
"deviation_friendly_no_business": "15m:00s",
"deviation_raw_no_business": 900,
"median_friendly": "18m:42s",
"median_raw": 1121.9921875,
"median_friendly_no_business": "22m:19s",
"median_raw_no_business": 1338.984375,
"consistency_score": "16.76%",
"consistency_score_no_business": "32.78%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0,
"excluded_from_sla": 150,
"excluded_from_sla_percentage_friendly": 100
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A"
},
"dailyStats": []
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Conversations - Find by subject or email
requires authentication
Find Conversation from a subject line or email address
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/logs/conversations/get-by-subject-or-email"
);
const params = {
"search": "Support Query",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/logs/conversations/get-by-subject-or-email',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'search' => 'Support Query',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/logs/conversations/get-by-subject-or-email?search=Support+Query" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
[]
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Conversations - Find
requires authentication
Entire Conversation from a single Message ID
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/logs/conversations/get-by-internet-message-id"
);
const params = {
"internet_message_id": "[email protected]",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/logs/conversations/get-by-internet-message-id',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'internet_message_id' => '