Introduction
This API is designed to let you do (almost) everything you can do from the timetoreply portal programmatically via API requests
Authentication
We currently only support personal access tokens for authentication. These can be obtained by logging into a company administrator account on timetoreply, visiting the API section, and clicking "Generate Access Token". Tokens have an expiration time of 1 year.
All requests made to our api with these generated access tokens will be assigned to the user that generated the access token.
You can create as many access tokens as you like, and you can revoke their access at any time from the same page when you created them.
Rate Limiting
Our API is rate limited to 30 requests per minute and the lower limit of 900 requests per hour.
If you exceed these limits, responses will get a Retry-After header which indicates how long you should wait until trying again.
Dates and Times
Most Dates and Times are converted into the timezone of your user profile on the fly before being sent to you.
Reply times are usually returned in seconds, but many reply times also have a "Friendly Reply Time" which is a formatted string.
Nomenclature
- Email Addresses are referred to as "email_usernames".
- Conversations are referred to as "threads".
- Message Ids are referred to as "internet_message_id" and are unique
- Reply times without business hours are referred to as "raw". e.g. "raw_replytime"
General
Responses have been generally optimized for use in our own front-end, and as such, the structure of responses might not be exactly as you expect. It may also contain information that is not relevant to you. Unfortunately we currently do not offer a method to get exactly the information you want, but we may create this functionality in future.
Authenticating requests
To authenticate requests, include an Authorization header with the value
"Bearer {YOUR_AUTH_KEY}".
All authenticated endpoints are marked with a requires authentication badge in the documentation
below.
You can generate your token by logging in and visiting TOOLS > API
Reports
Overview
Overview - Report
requires authentication
Overview Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/overview"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/overview';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/overview" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
server-timing: bootstrap;desc="Bootstrap";dur=1974.0080833435, app;desc="App";dur=458, total;desc="Total";dur=2029.3850898743, initial-query-setup;desc="Initial Query Setup";dur=28, es-report-for-buckets;desc="ES Report For Buckets";dur=9, es-comminicating-buckets;desc="ES Comminicating Buckets";dur=0, es-threads;desc="ES Threads";dur=76, processing;desc="Processing";dur=8, determining-readunread-status;desc="Determining read/unread status";dur=20, es-threads-source;desc="ES Threads Source";dur=26, es-thread-message-counts;desc="ES Thread Message Counts";dur=3,
x-ttr-server: homestead-rob
{
"stats": {
"threads": {
"total": 652,
"internal": 62,
"inbound": 455,
"outbound": 135,
"sent_internally": 78,
"await_customer": 164,
"await_agent": 315,
"closed": 95,
"have_replies": 494,
"have_replies_from_agents": 444,
"have_no_replies_from_agents": 208,
"completionRatio": {
"ratio": 83.3,
"numerator": 379,
"denominator": 455
},
"handledRate": {
"rate": 39.72,
"numerator": 259,
"denominator": 652
},
"top_labels": "",
"messages_per_conversations_avg": 3.1,
"messages_sent_per_conversations_avg": 1.3,
"messages_received_per_conversations_avg": 1.8,
"labels": {
"total": 89,
"list": [
{
"key": "UNREAD",
"doc_count": 412
},
{
"key": "CATEGORY_UPDATES",
"doc_count": 79
},
{
"key": "CATEGORY_FORUMS",
"doc_count": 76
},
{
"key": "IMPORTANT",
"doc_count": 72
},
{
"key": "SENT",
"doc_count": 70
},
{
"key": "STARRED",
"doc_count": 66
},
{
"key": "CATEGORY_SOCIAL",
"doc_count": 64
},
{
"key": "CATEGORY_PERSONAL",
"doc_count": 62
},
{
"key": "INBOX",
"doc_count": 60
},
{
"key": "CATEGORY_PROMOTIONS",
"doc_count": 56
},
{
"key": "Health",
"doc_count": 4
},
{
"key": "Music",
"doc_count": 4
},
{
"key": "Sports",
"doc_count": 3
},
{
"key": "Toys & Health",
"doc_count": 3
},
{
"key": "Beauty",
"doc_count": 2
},
{
"key": "Clothing",
"doc_count": 2
},
{
"key": "Games",
"doc_count": 2
},
{
"key": "Home",
"doc_count": 2
},
{
"key": "Automotive",
"doc_count": 1
},
{
"key": "Automotive & Computers",
"doc_count": 1
}
]
}
},
"messages": {
"count": 1763,
"initial": 619,
"replies": 946,
"forward": 84,
"follow_up": 114,
"received": {
"count": 1144,
"initial": 497,
"replies": 483,
"forward": 50,
"follow_up": 114,
"initial_replies": 148,
"dayOfWeek": {
"Monday": 238,
"Tuesday": 182,
"Wednesday": 215,
"Thursday": 185,
"Friday": 156.5,
"Saturday": 5,
"Sunday": 6
},
"hourOfDay": {
"00:00": 0.25,
"01:00": 0.13,
"02:00": 0.5,
"03:00": 0.25,
"04:00": 0.13,
"05:00": 0.13,
"06:00": 0,
"07:00": 0.13,
"08:00": 0.13,
"09:00": 9.25,
"10:00": 19.75,
"11:00": 15.38,
"12:00": 19.75,
"13:00": 15.13,
"14:00": 16.5,
"15:00": 16.38,
"16:00": 15,
"17:00": 12.5,
"18:00": 0.38,
"19:00": 0.38,
"20:00": 0.13,
"21:00": 0.38,
"22:00": 0.25,
"23:00": 0.25
},
"avg_wait": "81h:35m",
"avg_wait_raw": 293717,
"avg_first_wait": "83h:11m",
"avg_first_wait_raw": 299485
},
"sent": {
"count": 860,
"initial": 184,
"replies": 584,
"forward": 84,
"follow_up": 8,
"initial_replies": 379,
"dayOfWeek": {
"Monday": 166,
"Tuesday": 127,
"Wednesday": 171,
"Thursday": 143,
"Friday": 122.5,
"Saturday": 1,
"Sunday": 7
},
"hourOfDay": {
"00:00": 0.25,
"01:00": 0.13,
"02:00": 0.25,
"03:00": 0,
"04:00": 0.25,
"05:00": 0.13,
"06:00": 0,
"07:00": 0.25,
"08:00": 0,
"09:00": 5.13,
"10:00": 15,
"11:00": 14.25,
"12:00": 13.63,
"13:00": 11,
"14:00": 12.25,
"15:00": 12.38,
"16:00": 12.25,
"17:00": 8.63,
"18:00": 0.63,
"19:00": 0.38,
"20:00": 0.13,
"21:00": 0.25,
"22:00": 0.13,
"23:00": 0.25
}
}
},
"overallTTR": {
"friendly": "1h:43m",
"raw": 6224,
"friendly_no_business": "5h:41m",
"raw_no_business": 20513,
"deviation_friendly": "14m:19s",
"deviation_raw": 859,
"deviation_friendly_no_business": "11m:58s",
"deviation_raw_no_business": 718,
"median_friendly": "15m:19s",
"median_raw": 919,
"median_friendly_no_business": "22m:12s",
"median_raw_no_business": 1332,
"consistency_score": "6.63%",
"consistency_score_no_business": "46.13%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 74.91
},
{
"count": 0,
"key": "1h:0m",
"value": 81.62
},
{
"count": 0,
"key": "2h:0m",
"value": 86.25
},
{
"count": 0,
"key": "4h:0m",
"value": 90.55
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 69.07
},
{
"count": 0,
"key": "1h:0m",
"value": 77.49
},
{
"count": 0,
"key": "2h:0m",
"value": 83.68
},
{
"count": 0,
"key": "4h:0m",
"value": 88.14
}
],
"within_sla": 475,
"within_sla_percentage_friendly": 81.62,
"sla_breach": 107,
"sla_breach_percentage_friendly": 18.38,
"excluded_from_sla": 2
},
"initialTTR": {
"friendly": "1h:33m",
"raw": 5594,
"friendly_no_business": "1h:58m",
"raw_no_business": 7113,
"deviation_friendly": "11m:10s",
"deviation_raw": 670,
"deviation_friendly_no_business": "11m:1s",
"deviation_raw_no_business": 661,
"median_friendly": "21m:21s",
"median_raw": 1281,
"median_friendly_no_business": "22m:16s",
"median_raw_no_business": 1336,
"consistency_score": "47.7%",
"consistency_score_no_business": "50.52%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 71.87
},
{
"count": 0,
"key": "1h:0m",
"value": 81.62
},
{
"count": 0,
"key": "2h:0m",
"value": 87.74
},
{
"count": 0,
"key": "4h:0m",
"value": 92.48
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 70.47
},
{
"count": 0,
"key": "1h:0m",
"value": 80.22
},
{
"count": 0,
"key": "2h:0m",
"value": 87.19
},
{
"count": 0,
"key": "4h:0m",
"value": 91.64
}
],
"within_sla": 293,
"within_sla_percentage_friendly": 81.62,
"sla_breach": 66,
"sla_breach_percentage_friendly": 18.38,
"excluded_from_sla": 20
},
"overallTTF": {
"friendly": "59m:59s",
"raw": 3599,
"friendly_no_business": "3h:34m",
"raw_no_business": 12849
},
"overallTTC": {
"friendly": "4h:24m",
"raw": 15845,
"friendly_no_business": "13h:15m",
"raw_no_business": 47737,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 31.58
},
{
"count": 0,
"key": "2h:0m",
"value": 53.68
},
{
"count": 0,
"key": "4h:0m",
"value": 74.74
},
{
"count": 0,
"key": "8h:0m",
"value": 84.21
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 27.37
},
{
"count": 0,
"key": "2h:0m",
"value": 52.63
},
{
"count": 0,
"key": "4h:0m",
"value": 69.47
},
{
"count": 0,
"key": "8h:0m",
"value": 76.84
}
],
"within_sla": 51,
"within_sla_percentage_friendly": 53.68,
"sla_breach": 44,
"sla_breach_percentage_friendly": 46.32
},
"dailyStats": [
{
"timestamp": 1763683200000,
"date": "Fri, 21st Nov",
"messages": {
"sent": 163,
"forward": 17,
"reply": 113,
"received": 218
},
"overallTTR": {
"raw": 5627.7027027027025,
"raw_no_business": 15158.441441441442
},
"overallTTF": {
"raw": 2727.818181818182,
"raw_no_business": 5324.181818181818
},
"initialTTR": {
"raw": 9195.434782608696,
"raw_no_business": 11157.797101449276
},
"threads": {
"total": 100,
"have_replies_from_agents": 32,
"have_no_replies_from_agents": 68,
"completionRatio": 32
}
},
{
"timestamp": 1763769600000,
"date": "Sat, 22nd Nov",
"messages": {
"sent": 1,
"forward": 1,
"reply": 0,
"received": 5
},
"overallTTR": {
"raw": null,
"raw_no_business": null
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": null,
"raw_no_business": null
},
"threads": {
"total": 3,
"have_replies_from_agents": 0,
"have_no_replies_from_agents": 3,
"completionRatio": 0
}
},
{
"timestamp": 1763856000000,
"date": "Sun, 23rd Nov",
"messages": {
"sent": 7,
"forward": 0,
"reply": 4,
"received": 6
},
"overallTTR": {
"raw": 37378.25,
"raw_no_business": 221503.5
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": null,
"raw_no_business": null
},
"threads": {
"total": 4,
"have_replies_from_agents": 2,
"have_no_replies_from_agents": 2,
"completionRatio": 50
}
},
{
"timestamp": 1763942400000,
"date": "Mon, 24th Nov",
"messages": {
"sent": 166,
"forward": 6,
"reply": 117,
"received": 238
},
"overallTTR": {
"raw": 2054.3931623931626,
"raw_no_business": 7384.059829059829
},
"overallTTF": {
"raw": 26736.75,
"raw_no_business": 127536.75
},
"initialTTR": {
"raw": 2154.32,
"raw_no_business": 2367.04
},
"threads": {
"total": 105,
"have_replies_from_agents": 43,
"have_no_replies_from_agents": 62,
"completionRatio": 40.95
}
},
{
"timestamp": 1764028800000,
"date": "Tue, 25th Nov",
"messages": {
"sent": 127,
"forward": 14,
"reply": 80,
"received": 182
},
"overallTTR": {
"raw": 5925.5375,
"raw_no_business": 24270.25
},
"overallTTF": {
"raw": 645.75,
"raw_no_business": 1267.1666666666667
},
"initialTTR": {
"raw": 4887.428571428572,
"raw_no_business": 5957.267857142857
},
"threads": {
"total": 83,
"have_replies_from_agents": 25,
"have_no_replies_from_agents": 58,
"completionRatio": 30.12
}
},
{
"timestamp": 1764115200000,
"date": "Wed, 26th Nov",
"messages": {
"sent": 171,
"forward": 18,
"reply": 113,
"received": 215
},
"overallTTR": {
"raw": 6283.486725663717,
"raw_no_business": 19639.9203539823
},
"overallTTF": {
"raw": 1794.3333333333333,
"raw_no_business": 4274.111111111111
},
"initialTTR": {
"raw": 5009.64705882353,
"raw_no_business": 7654.588235294118
},
"threads": {
"total": 99,
"have_replies_from_agents": 38,
"have_no_replies_from_agents": 61,
"completionRatio": 38.38
}
},
{
"timestamp": 1764201600000,
"date": "Thu, 27th Nov",
"messages": {
"sent": 143,
"forward": 13,
"reply": 101,
"received": 185
},
"overallTTR": {
"raw": 9561.29702970297,
"raw_no_business": 29653.039603960395
},
"overallTTF": {
"raw": 1633.75,
"raw_no_business": 1750.375
},
"initialTTR": {
"raw": 7723.475409836065,
"raw_no_business": 9405.295081967213
},
"threads": {
"total": 107,
"have_replies_from_agents": 41,
"have_no_replies_from_agents": 66,
"completionRatio": 38.32
}
},
{
"timestamp": 1764288000000,
"date": "Fri, 28th Nov",
"messages": {
"sent": 82,
"forward": 15,
"reply": 56,
"received": 95
},
"overallTTR": {
"raw": 8179.964285714285,
"raw_no_business": 24108.178571428572
},
"overallTTF": {
"raw": 1007.8333333333334,
"raw_no_business": 1007.8333333333334
},
"initialTTR": {
"raw": 4220.466666666666,
"raw_no_business": 5943.533333333334
},
"threads": {
"total": 53,
"have_replies_from_agents": 21,
"have_no_replies_from_agents": 32,
"completionRatio": 39.62
}
}
],
"type": "stats"
},
"all_agent_stats": {
"current_page": 1,
"data": [
{
"name": "[email protected]",
"threads": {
"total": 172,
"internal": 52,
"inbound": 93,
"outbound": 27,
"sent_internally": 54,
"await_customer": 28,
"await_agent": 67,
"closed": 23,
"have_replies": 119,
"have_initial_replies": 114,
"handledRate": {
"rate": 29.65,
"numerator": 51,
"denominator": 172
},
"top_labels": [
"UNREAD",
"CATEGORY_FORUMS",
"SENT",
"CATEGORY_SOCIAL",
"CATEGORY_UPDATES"
],
"messages_per_conversations_avg": 2.5,
"messages_received_per_conversations_avg": 1.6,
"messages_sent_per_conversations_avg": 0.9
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 273,
"initial": 123,
"replies": 118,
"forward": 8,
"follow_up": 24,
"initial_replies": 38,
"dailyStats": [],
"avg_wait": "87h:27m",
"avg_wait_raw": 314822,
"avg_first_wait": "85h:11m",
"avg_first_wait_raw": 306679
},
"sent": {
"count": 154,
"initial": 34,
"replies": 105,
"forward": 13,
"follow_up": 2,
"initial_replies": 76,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "1h:41m",
"raw": 6069,
"friendly_no_business": "4h:54m",
"raw_no_business": 17683,
"deviation_friendly": "12m:31s",
"deviation_raw": 751,
"deviation_friendly_no_business": "12m:55s",
"deviation_raw_no_business": 775,
"median_friendly": "12m:27s",
"median_raw": 747,
"median_friendly_no_business": "20m:40s",
"median_raw_no_business": 1240,
"consistency_score": "0%",
"consistency_score_no_business": "37.5%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 75.96
},
{
"count": 0,
"key": "1h:0m",
"value": 82.69
},
{
"count": 0,
"key": "2h:0m",
"value": 85.58
},
{
"count": 0,
"key": "4h:0m",
"value": 92.31
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 68.27
},
{
"count": 0,
"key": "1h:0m",
"value": 76.92
},
{
"count": 0,
"key": "2h:0m",
"value": 82.69
},
{
"count": 0,
"key": "4h:0m",
"value": 89.42
}
],
"within_sla": 86,
"within_sla_percentage_friendly": 82.69,
"sla_breach": 18,
"sla_breach_percentage_friendly": 17.31,
"excluded_from_sla": 1
},
"initialTTR": {
"friendly": "1h:7m",
"raw": 4023,
"friendly_no_business": "2h:53m",
"raw_no_business": 10429,
"deviation_friendly": "12m:16s",
"deviation_raw": 736,
"deviation_friendly_no_business": "11m:52s",
"deviation_raw_no_business": 712,
"median_friendly": "14m:38s",
"median_raw": 878,
"median_friendly_no_business": "21m:25s",
"median_raw_no_business": 1285,
"consistency_score": "16.22%",
"consistency_score_no_business": "44.59%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 73.97
},
{
"count": 0,
"key": "1h:0m",
"value": 80.82
},
{
"count": 0,
"key": "2h:0m",
"value": 87.67
},
{
"count": 0,
"key": "4h:0m",
"value": 94.52
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 68.49
},
{
"count": 0,
"key": "1h:0m",
"value": 76.71
},
{
"count": 0,
"key": "2h:0m",
"value": 86.3
},
{
"count": 0,
"key": "4h:0m",
"value": 90.41
}
],
"within_sla": 59,
"within_sla_percentage_friendly": 80.82,
"sla_breach": 14,
"sla_breach_percentage_friendly": 19.18,
"excluded_from_sla": 3
},
"overallTTF": {
"friendly": "43m:8s",
"raw": 2588,
"friendly_no_business": "1h:9m",
"raw_no_business": 4189
},
"overallTTC": {
"friendly": "4h:42m",
"raw": 16932,
"friendly_no_business": "11h:57m",
"raw_no_business": 43020,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 34.78
},
{
"count": 0,
"key": "2h:0m",
"value": 52.17
},
{
"count": 0,
"key": "4h:0m",
"value": 73.91
},
{
"count": 0,
"key": "8h:0m",
"value": 82.61
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 30.43
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"value": 55
},
{
"count": 0,
"key": "4h:0m",
"value": 80
},
{
"count": 0,
"key": "8h:0m",
"value": 90
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 25
},
{
"count": 0,
"key": "2h:0m",
"value": 50
},
{
"count": 0,
"key": "4h:0m",
"value": 65
},
{
"count": 0,
"key": "8h:0m",
"value": 70
}
],
"within_sla": 11,
"within_sla_percentage_friendly": 55,
"sla_breach": 9,
"sla_breach_percentage_friendly": 45
}
},
{
"name": "[email protected]",
"threads": {
"total": 134,
"internal": 46,
"inbound": 71,
"outbound": 17,
"sent_internally": 48,
"await_customer": 22,
"await_agent": 46,
"closed": 18,
"have_replies": 101,
"have_initial_replies": 94,
"handledRate": {
"rate": 29.85,
"numerator": 40,
"denominator": 134
},
"top_labels": [
"UNREAD",
"SENT",
"CATEGORY_FORUMS",
"CATEGORY_UPDATES",
"IMPORTANT"
],
"messages_per_conversations_avg": 2.5,
"messages_received_per_conversations_avg": 1.6,
"messages_sent_per_conversations_avg": 1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 209,
"initial": 91,
"replies": 97,
"forward": 8,
"follow_up": 13,
"initial_replies": 28,
"dailyStats": [],
"avg_wait": "86h:58m",
"avg_wait_raw": 313119,
"avg_first_wait": "76h:0m",
"avg_first_wait_raw": 273622
},
"sent": {
"count": 132,
"initial": 23,
"replies": 95,
"forward": 11,
"follow_up": 3,
"initial_replies": 66,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "1h:17m",
"raw": 4659,
"friendly_no_business": "3h:40m",
"raw_no_business": 13201,
"deviation_friendly": "16m:13s",
"deviation_raw": 973,
"deviation_friendly_no_business": "11m:20s",
"deviation_raw_no_business": 680,
"median_friendly": "17m:41s",
"median_raw": 1061,
"median_friendly_no_business": "23m:19s",
"median_raw_no_business": 1399,
"consistency_score": "8.29%",
"consistency_score_no_business": "51.39%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 73.68
},
{
"count": 0,
"key": "1h:0m",
"value": 80
},
{
"count": 0,
"key": "2h:0m",
"value": 86.32
},
{
"count": 0,
"key": "4h:0m",
"value": 92.63
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 67.37
},
{
"count": 0,
"key": "1h:0m",
"value": 75.79
},
{
"count": 0,
"key": "2h:0m",
"value": 83.16
},
{
"count": 0,
"key": "4h:0m",
"value": 90.53
}
],
"within_sla": 76,
"within_sla_percentage_friendly": 80,
"sla_breach": 19,
"sla_breach_percentage_friendly": 20,
"excluded_from_sla": 0
},
"initialTTR": {
"friendly": "1h:31m",
"raw": 5461,
"friendly_no_business": "1h:32m",
"raw_no_business": 5553,
"deviation_friendly": "9m:26s",
"deviation_raw": 566,
"deviation_friendly_no_business": "9m:48s",
"deviation_raw_no_business": 588,
"median_friendly": "24m:30s",
"median_raw": 1470,
"median_friendly_no_business": "25m:15s",
"median_raw_no_business": 1515,
"consistency_score": "61.49%",
"consistency_score_no_business": "61.19%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 66.15
},
{
"count": 0,
"key": "1h:0m",
"value": 78.46
},
{
"count": 0,
"key": "2h:0m",
"value": 84.62
},
{
"count": 0,
"key": "4h:0m",
"value": 92.31
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 64.62
},
{
"count": 0,
"key": "1h:0m",
"value": 76.92
},
{
"count": 0,
"key": "2h:0m",
"value": 84.62
},
{
"count": 0,
"key": "4h:0m",
"value": 92.31
}
],
"within_sla": 51,
"within_sla_percentage_friendly": 78.46,
"sla_breach": 14,
"sla_breach_percentage_friendly": 21.54,
"excluded_from_sla": 1
},
"overallTTF": {
"friendly": "17m:4s",
"raw": 1024,
"friendly_no_business": "34m:53s",
"raw_no_business": 2093
},
"overallTTC": {
"friendly": "4h:21m",
"raw": 15704,
"friendly_no_business": "10h:43m",
"raw_no_business": 38629,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 33.33
},
{
"count": 0,
"key": "2h:0m",
"value": 61.11
},
{
"count": 0,
"key": "4h:0m",
"value": 72.22
},
{
"count": 0,
"key": "8h:0m",
"value": 83.33
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 22.22
},
{
"count": 0,
"key": "2h:0m",
"value": 55.56
},
{
"count": 0,
"key": "4h:0m",
"value": 66.67
},
{
"count": 0,
"key": "8h:0m",
"value": 77.78
}
],
"within_sla": 11,
"within_sla_percentage_friendly": 61.11,
"sla_breach": 7,
"sla_breach_percentage_friendly": 38.89
}
},
{
"name": "[email protected]",
"threads": {
"total": 41,
"internal": 0,
"inbound": 41,
"outbound": 0,
"sent_internally": 2,
"await_customer": 6,
"await_agent": 29,
"closed": 4,
"have_replies": 5,
"have_initial_replies": 5,
"handledRate": {
"rate": 24.39,
"numerator": 10,
"denominator": 41
},
"top_labels": [
"UNREAD",
"CATEGORY_FORUMS",
"SENT",
"CATEGORY_SOCIAL",
"CATEGORY_UPDATES"
],
"messages_per_conversations_avg": 1.2,
"messages_received_per_conversations_avg": 1.2,
"messages_sent_per_conversations_avg": 0
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 50,
"initial": 41,
"replies": 7,
"forward": 0,
"follow_up": 2,
"initial_replies": 5,
"dailyStats": [],
"avg_wait": "60h:22m",
"avg_wait_raw": 217327,
"avg_first_wait": "65h:6m",
"avg_first_wait_raw": 234377
},
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "2h:57m",
"raw": 10631,
"friendly_no_business": "3h:40m",
"raw_no_business": 13213,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 25
},
{
"count": 0,
"key": "2h:0m",
"value": 25
},
{
"count": 0,
"key": "4h:0m",
"value": 75
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 25
},
{
"count": 0,
"key": "2h:0m",
"value": 25
},
{
"count": 0,
"key": "4h:0m",
"value": 75
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"within_sla": 1,
"within_sla_percentage_friendly": 25,
"sla_breach": 3,
"sla_breach_percentage_friendly": 75
}
},
{
"name": "[email protected]",
"threads": {
"total": 12,
"internal": 0,
"inbound": 12,
"outbound": 0,
"sent_internally": 3,
"await_customer": 0,
"await_agent": 8,
"closed": 1,
"have_replies": 1,
"have_initial_replies": 1,
"handledRate": {
"rate": 8.33,
"numerator": 1,
"denominator": 12
},
"top_labels": [
"UNREAD",
"CATEGORY_FORUMS",
"CATEGORY_PERSONAL",
"IMPORTANT",
"SENT"
],
"messages_per_conversations_avg": 1.2,
"messages_received_per_conversations_avg": 1.2,
"messages_sent_per_conversations_avg": 0
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 14,
"initial": 12,
"replies": 2,
"forward": 0,
"follow_up": 0,
"initial_replies": 1,
"dailyStats": [],
"avg_wait": "61h:39m",
"avg_wait_raw": 221997,
"avg_first_wait": "57h:6m",
"avg_first_wait_raw": 205601
},
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "51m:21s",
"raw": 3081,
"friendly_no_business": "51m:21s",
"raw_no_business": 3081,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
},
{
"count": 0,
"key": "8h:0m",
"value": 100
}
],
"within_sla": 1,
"within_sla_percentage_friendly": 100,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
}
],
"first_page_url": "https://portal.timetoreply.com/api/reports/overview?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://portal.timetoreply.com/api/reports/overview?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"page": null,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/overview?page=1",
"label": "1",
"page": 1,
"active": true
},
{
"url": null,
"label": "Next »",
"page": null,
"active": false
}
],
"next_page_url": null,
"path": "https://portal.timetoreply.com/api/reports/overview",
"per_page": 15,
"prev_page_url": null,
"to": 8,
"total": 8
},
"all_domain_stats": {
"current_page": 1,
"data": [],
"first_page_url": "https://portal.timetoreply.com/api/reports/overview?page=1",
"from": null,
"last_page": 1,
"last_page_url": "https://portal.timetoreply.com/api/reports/overview?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"page": null,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/overview?page=1",
"label": "1",
"page": 1,
"active": true
},
{
"url": null,
"label": "Next »",
"page": null,
"active": false
}
],
"next_page_url": null,
"path": "https://portal.timetoreply.com/api/reports/overview",
"per_page": 15,
"prev_page_url": null,
"to": null,
"total": 0
},
"all_customer_stats": {
"current_page": 1,
"data": [],
"first_page_url": "https://portal.timetoreply.com/api/reports/overview?page=1",
"from": null,
"last_page": 1,
"last_page_url": "https://portal.timetoreply.com/api/reports/overview?page=1",
"links": [
{
"url": null,
"label": "« Previous",
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"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/overview?page=1",
"label": "1",
"page": 1,
"active": true
},
{
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"label": "Next »",
"page": null,
"active": false
}
],
"next_page_url": null,
"path": "https://portal.timetoreply.com/api/reports/overview",
"per_page": 15,
"prev_page_url": null,
"to": null,
"total": 0
},
"mailbox_names": {
"data": {
"[email protected]": "Henri Wilkinson",
"[email protected]": "Cortney Armstrong",
"[email protected]": "Jerrold Auer",
"[email protected]": "Clay Rosenbaum",
"[email protected]": "Godfrey Waelchi",
"[email protected]": "Russell Kutch",
"[email protected]": "EU Support",
"[email protected]": "US Support"
},
"enabled": false
},
"show_comparisons_in_leaderboard": true,
"company_goals": {
"first_reply_time_goal": 3600,
"first_reply_time_goal_bands": [],
"overall_reply_time_goal": 3600,
"overall_reply_time_goal_bands": [],
"time_to_close_goal": 7200,
"time_to_close_goal_bands": []
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Productivity
Productivity - Report
requires authentication
Productivity Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/productivity"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/productivity';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/productivity" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
server-timing: bootstrap;desc="Bootstrap";dur=2090.9850597382, app;desc="App";dur=518, total;desc="Total";dur=2151.7760753632, initial-query-setup;desc="Initial Query Setup";dur=37, es-report-for-buckets;desc="ES Report For Buckets";dur=31, es-comminicating-buckets;desc="ES Comminicating Buckets";dur=0, es-threads;desc="ES Threads";dur=88, processing;desc="Processing";dur=10, determining-readunread-status;desc="Determining read/unread status";dur=20, es-threads-source;desc="ES Threads Source";dur=26, es-thread-message-counts;desc="ES Thread Message Counts";dur=3, getting-request-agent-timezone-data;desc="Getting Request Agent Timezone Data";dur=5, generating-email-volumes-table;desc="Generating Email Volumes Table";dur=2, generating-activity-table;desc="Generating Activity Table";dur=0, generating-conversations-table;desc="Generating Conversations Table";dur=0, generating-average-reply-times-table;desc="Generating Average Reply Times Table";dur=0, generating-responsiveness-table;desc="Generating Responsiveness Table";dur=0,
x-ttr-server: homestead-rob
{
"email_volumes": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "messages_received_count",
"label": "Emails Received",
"sortable": true,
"visible": true,
"subheading": "185",
"meta": {
"hasSpark": true,
"tooltip": "The total number of emails received for this period, regardless of business hours."
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_count",
"label": "Emails Sent",
"sortable": true,
"visible": true,
"subheading": "143",
"meta": {
"hasSpark": true,
"tooltip": "The total number of emails sent for the period regardless of business hours."
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_replies_percent",
"label": "% Replies Sent",
"sortable": true,
"visible": true,
"subheading": "101",
"meta": {
"tooltip": "The percentage of sent emails that were replies, regardless of business hours.",
"subheadingPercentage": 70.63
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_initial_percent",
"label": "% New Emails Sent",
"sortable": true,
"visible": true,
"subheading": "29",
"meta": {
"tooltip": "The percentage of sent emails that were new emails (i.e. not a reply or a forward) regardless of business hours.",
"subheadingPercentage": 20.28
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_forwards_percent",
"label": "% Forwards Sent",
"sortable": true,
"visible": true,
"subheading": "13",
"meta": {
"tooltip": "The percentage of sent emails that were emails that were forwards regardless of business hours.",
"subheadingPercentage": 9.09
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_follow_ups_percent",
"label": "% Follow-Ups Sent",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The percentage of sent emails that were emails that were follow-ups regardless of business hours.",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
}
],
"data": [
{
"name": "[email protected]",
"messages_received_count": {
"display": 40,
"spark": {
"Wed 19th Nov": 33,
"Thu 20th Nov": 48,
"Fri 21st Nov": 57,
"Sat 22nd Nov": 0,
"Sun 23rd Nov": 1,
"Mon 24th Nov": 39,
"Tue 25th Nov": 30,
"Wed 26th Nov": 39,
"Thu 27th Nov": 40
}
},
"messages_sent_count": {
"display": 34,
"spark": {
"Wed 19th Nov": 21,
"Thu 20th Nov": 29,
"Fri 21st Nov": 34,
"Sat 22nd Nov": 0,
"Sun 23rd Nov": 0,
"Mon 24th Nov": 25,
"Tue 25th Nov": 20,
"Wed 26th Nov": 36,
"Thu 27th Nov": 34
}
},
"messages_sent_replies_percent": {
"display": 26,
"percentage": 76.47
},
"messages_sent_initial_percent": {
"display": 3,
"percentage": 8.82
},
"messages_sent_forwards_percent": {
"display": 5,
"percentage": 14.71
},
"messages_sent_follow_ups_percent": {
"display": 0,
"percentage": 0
}
},
{
"name": "[email protected]",
"messages_received_count": {
"display": 38,
"spark": {
"Wed 19th Nov": 52,
"Thu 20th Nov": 30,
"Fri 21st Nov": 36,
"Sat 22nd Nov": 0,
"Sun 23rd Nov": 0,
"Mon 24th Nov": 54,
"Tue 25th Nov": 39,
"Wed 26th Nov": 42,
"Thu 27th Nov": 38
}
},
"messages_sent_count": {
"display": 29,
"spark": {
"Wed 19th Nov": 36,
"Thu 20th Nov": 19,
"Fri 21st Nov": 24,
"Sat 22nd Nov": 0,
"Sun 23rd Nov": 2,
"Mon 24th Nov": 25,
"Tue 25th Nov": 20,
"Wed 26th Nov": 25,
"Thu 27th Nov": 29
}
},
"messages_sent_replies_percent": {
"display": 23,
"percentage": 79.31
},
"messages_sent_initial_percent": {
"display": 6,
"percentage": 20.69
},
"messages_sent_forwards_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_follow_ups_percent": {
"display": 0,
"percentage": 0
}
},
{
"name": "[email protected]",
"messages_received_count": {
"display": 31,
"spark": {
"Wed 19th Nov": 30,
"Thu 20th Nov": 35,
"Fri 21st Nov": 39,
"Sat 22nd Nov": 1,
"Sun 23rd Nov": 1,
"Mon 24th Nov": 37,
"Tue 25th Nov": 40,
"Wed 26th Nov": 34,
"Thu 27th Nov": 31
}
},
"messages_sent_count": {
"display": 24,
"spark": {
"Wed 19th Nov": 16,
"Thu 20th Nov": 24,
"Fri 21st Nov": 25,
"Sat 22nd Nov": 0,
"Sun 23rd Nov": 0,
"Mon 24th Nov": 19,
"Tue 25th Nov": 24,
"Wed 26th Nov": 24,
"Thu 27th Nov": 24
}
},
"messages_sent_replies_percent": {
"display": 18,
"percentage": 75
},
"messages_sent_initial_percent": {
"display": 3,
"percentage": 12.5
},
"messages_sent_forwards_percent": {
"display": 3,
"percentage": 12.5
},
"messages_sent_follow_ups_percent": {
"display": 0,
"percentage": 0
}
},
{
"name": "[email protected]",
"messages_received_count": {
"display": 36,
"spark": {
"Wed 19th Nov": 37,
"Thu 20th Nov": 38,
"Fri 21st Nov": 38,
"Sat 22nd Nov": 1,
"Sun 23rd Nov": 1,
"Mon 24th Nov": 50,
"Tue 25th Nov": 25,
"Wed 26th Nov": 37,
"Thu 27th Nov": 36
}
},
"messages_sent_count": {
"display": 22,
"spark": {
"Wed 19th Nov": 21,
"Thu 20th Nov": 19,
"Fri 21st Nov": 17,
"Sat 22nd Nov": 1,
"Sun 23rd Nov": 2,
"Mon 24th Nov": 29,
"Tue 25th Nov": 12,
"Wed 26th Nov": 30,
"Thu 27th Nov": 22
}
},
"messages_sent_replies_percent": {
"display": 14,
"percentage": 63.64
},
"messages_sent_initial_percent": {
"display": 5,
"percentage": 22.73
},
"messages_sent_forwards_percent": {
"display": 3,
"percentage": 13.64
},
"messages_sent_follow_ups_percent": {
"display": 0,
"percentage": 0
}
},
{
"name": "[email protected]",
"messages_received_count": {
"display": 34,
"spark": {
"Wed 19th Nov": 34,
"Thu 20th Nov": 47,
"Fri 21st Nov": 41,
"Sat 22nd Nov": 2,
"Sun 23rd Nov": 5,
"Mon 24th Nov": 56,
"Tue 25th Nov": 33,
"Wed 26th Nov": 43,
"Thu 27th Nov": 34
}
},
"messages_sent_count": {
"display": 18,
"spark": {
"Wed 19th Nov": 23,
"Thu 20th Nov": 24,
"Fri 21st Nov": 29,
"Sat 22nd Nov": 0,
"Sun 23rd Nov": 2,
"Mon 24th Nov": 33,
"Tue 25th Nov": 26,
"Wed 26th Nov": 31,
"Thu 27th Nov": 18
}
},
"messages_sent_replies_percent": {
"display": 11,
"percentage": 61.11
},
"messages_sent_initial_percent": {
"display": 6,
"percentage": 33.33
},
"messages_sent_forwards_percent": {
"display": 1,
"percentage": 5.56
},
"messages_sent_follow_ups_percent": {
"display": 0,
"percentage": 0
}
},
{
"name": "[email protected]",
"messages_received_count": {
"display": 30,
"spark": {
"Wed 19th Nov": 47,
"Thu 20th Nov": 46,
"Fri 21st Nov": 55,
"Sat 22nd Nov": 1,
"Sun 23rd Nov": 1,
"Mon 24th Nov": 59,
"Tue 25th Nov": 54,
"Wed 26th Nov": 47,
"Thu 27th Nov": 30
}
},
"messages_sent_count": {
"display": 16,
"spark": {
"Wed 19th Nov": 30,
"Thu 20th Nov": 30,
"Fri 21st Nov": 34,
"Sat 22nd Nov": 0,
"Sun 23rd Nov": 1,
"Mon 24th Nov": 35,
"Tue 25th Nov": 25,
"Wed 26th Nov": 25,
"Thu 27th Nov": 16
}
},
"messages_sent_replies_percent": {
"display": 9,
"percentage": 56.25
},
"messages_sent_initial_percent": {
"display": 6,
"percentage": 37.5
},
"messages_sent_forwards_percent": {
"display": 1,
"percentage": 6.25
},
"messages_sent_follow_ups_percent": {
"display": 0,
"percentage": 0
}
},
{
"name": "[email protected]",
"messages_received_count": {
"display": 1,
"spark": {
"Wed 19th Nov": 0,
"Thu 20th Nov": 5,
"Fri 21st Nov": 2,
"Sat 22nd Nov": 0,
"Sun 23rd Nov": 0,
"Mon 24th Nov": 4,
"Tue 25th Nov": 5,
"Wed 26th Nov": 1,
"Thu 27th Nov": 1
}
},
"messages_sent_count": {
"display": 0,
"spark": {
"Wed 19th Nov": 0,
"Thu 20th Nov": 0,
"Fri 21st Nov": 0,
"Sat 22nd Nov": 0,
"Sun 23rd Nov": 0,
"Mon 24th Nov": 0,
"Tue 25th Nov": 0,
"Wed 26th Nov": 0,
"Thu 27th Nov": 0
}
},
"messages_sent_replies_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_initial_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_forwards_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_follow_ups_percent": {
"display": 0,
"percentage": 0
}
},
{
"name": "[email protected]",
"messages_received_count": {
"display": 9,
"spark": {
"Wed 19th Nov": 13,
"Thu 20th Nov": 5,
"Fri 21st Nov": 13,
"Sat 22nd Nov": 0,
"Sun 23rd Nov": 0,
"Mon 24th Nov": 4,
"Tue 25th Nov": 7,
"Wed 26th Nov": 13,
"Thu 27th Nov": 9
}
},
"messages_sent_count": {
"display": 0,
"spark": {
"Wed 19th Nov": 0,
"Thu 20th Nov": 0,
"Fri 21st Nov": 0,
"Sat 22nd Nov": 0,
"Sun 23rd Nov": 0,
"Mon 24th Nov": 0,
"Tue 25th Nov": 0,
"Wed 26th Nov": 0,
"Thu 27th Nov": 0
}
},
"messages_sent_replies_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_initial_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_forwards_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_follow_ups_percent": {
"display": 0,
"percentage": 0
}
}
],
"default_sort": [
"messages_sent_count",
"desc"
],
"default_sort_direction": "desc",
"loading": false,
"per_page": 15,
"total": 8,
"page": 1
},
"activity": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "first_activity",
"label": "Time of First Activity",
"sortable": true,
"visible": true,
"subheading": null,
"meta": {
"tooltip": "The time that the first email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)"
},
"headerClass": "has-tooltip"
},
{
"field": "last_activity",
"label": "Time of Last Activity",
"sortable": true,
"visible": true,
"subheading": null,
"meta": {
"tooltip": "The time that the last email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)"
},
"headerClass": "has-tooltip"
},
{
"field": "in_business_hours",
"label": "Sent Within Business Hours",
"sortable": true,
"visible": true,
"subheading": null,
"meta": {
"tooltip": "The total number of emails that were sent during business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "out_business_hours",
"label": "Sent Outside Business Hours",
"sortable": true,
"visible": true,
"subheading": null,
"meta": {
"tooltip": "The total number of emails that were sent outside business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "received_per_hour",
"label": "Average Emails Received Per Hour",
"sortable": true,
"visible": true,
"subheading": "7.71",
"meta": {
"tooltip": "The average number of emails that were received by the mailbox per hour (ignoring business hours) for the date you are viewing the report."
},
"headerClass": "has-tooltip"
},
{
"field": "sent_per_hour",
"label": "Average Emails Sent Per Hour",
"sortable": true,
"visible": true,
"subheading": "5.96",
"meta": {
"tooltip": "The average number of emails that were sent by the mailbox per hour (ignoring business hours) for the date you are viewing the report."
},
"headerClass": "has-tooltip"
}
],
"data": [
{
"name": "[email protected]",
"first_activity": "11:00:59",
"last_activity": "20:04:30",
"in_business_hours": {
"display": 22,
"percentage": 75.86
},
"out_business_hours": {
"display": 7,
"percentage": 24.14
},
"received_per_hour": "1.58",
"sent_per_hour": "1.21"
},
{
"name": "[email protected]",
"first_activity": "11:24:07",
"last_activity": "21:42:10",
"in_business_hours": {
"display": 20,
"percentage": 58.82
},
"out_business_hours": {
"display": 14,
"percentage": 41.18
},
"received_per_hour": "1.67",
"sent_per_hour": "1.42"
},
{
"name": "[email protected]",
"first_activity": "11:24:13",
"last_activity": "18:31:08",
"in_business_hours": {
"display": 10,
"percentage": 62.5
},
"out_business_hours": {
"display": 6,
"percentage": 37.5
},
"received_per_hour": "1.25",
"sent_per_hour": "0.67"
},
{
"name": "[email protected]",
"first_activity": "11:53:35",
"last_activity": "18:48:41",
"in_business_hours": {
"display": 15,
"percentage": 83.33
},
"out_business_hours": {
"display": 3,
"percentage": 16.67
},
"received_per_hour": "1.42",
"sent_per_hour": "0.75"
},
{
"name": "[email protected]",
"first_activity": "12:35:26",
"last_activity": "20:09:43",
"in_business_hours": {
"display": 14,
"percentage": 58.33
},
"out_business_hours": {
"display": 10,
"percentage": 41.67
},
"received_per_hour": "1.29",
"sent_per_hour": "1"
},
{
"name": "[email protected]",
"first_activity": "13:09:49",
"last_activity": "19:58:57",
"in_business_hours": {
"display": 11,
"percentage": 50
},
"out_business_hours": {
"display": 11,
"percentage": 50
},
"received_per_hour": "1.5",
"sent_per_hour": "0.92"
},
{
"name": "[email protected]",
"first_activity": "N/A",
"last_activity": "N/A",
"in_business_hours": {
"display": 0,
"percentage": 0
},
"out_business_hours": {
"display": 0,
"percentage": 0
},
"received_per_hour": "0.04",
"sent_per_hour": "0"
},
{
"name": "[email protected]",
"first_activity": "N/A",
"last_activity": "N/A",
"in_business_hours": {
"display": 0,
"percentage": 0
},
"out_business_hours": {
"display": 0,
"percentage": 0
},
"received_per_hour": "0.38",
"sent_per_hour": "0"
}
],
"default_sort": [
"first_activity",
"asc"
],
"default_sort_direction": "desc",
"loading": false,
"per_page": 15,
"total": 8,
"page": 1
},
"conversations": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "threads_count",
"label": "Conversations",
"sortable": true,
"visible": true,
"subheading": "131",
"meta": {
"tooltip": "The total number of conversations (or email threads) that each mailbox was part of for the date range you are viewing. A conversation is a group of emails received and sent that all form part of the same thread."
},
"headerClass": "has-tooltip"
},
{
"field": "threads_inbound",
"label": "Inbound Conversations",
"sortable": true,
"visible": true,
"subheading": "96",
"meta": {
"tooltip": "The number of conversations that were started by someone outside of your company, i.e. the first email in the conversation was from someone outside of your company.",
"subheadingPercentage": 73.28
},
"headerClass": "has-tooltip"
},
{
"field": "threads_outbound",
"label": "Outbound Conversations",
"sortable": true,
"visible": true,
"subheading": "27",
"meta": {
"tooltip": "The number of conversations that were started by someone in your company, i.e. the first email in the conversation was from someone inside of your company to someone external to your company.",
"subheadingPercentage": 20.61
},
"headerClass": "has-tooltip"
},
{
"field": "threads_internal",
"label": "Internal Conversations",
"sortable": true,
"visible": true,
"subheading": "8",
"meta": {
"tooltip": "The number of conversations where all participants have been in your company.",
"subheadingPercentage": 6.11
},
"headerClass": "has-tooltip"
},
{
"field": "threads_await_agent",
"label": "Conversations waiting for a reply",
"sortable": true,
"visible": true,
"subheading": "66",
"meta": {
"tooltip": "The last email was from someone external, so the ball's in your court to reply. For better accuracy, this should be used in conjunction with our \"close conversations\" function that allows you to mark conversations that have been completed or no longer require a reply as \"closed\".",
"subheadingPercentage": 50.38
},
"headerClass": "has-tooltip",
"cellClass": "has-background-white-ter"
},
{
"field": "threads_closed",
"label": "Conversations closed",
"sortable": true,
"visible": true,
"subheading": "15",
"meta": {
"tooltip": "The number of conversations that the mailbox that you are viewing has been part of that have been marked as \"closed\" using our \"close conversations\" functionality. You can find this under TOOLS > SETTINGS > COMPANY > CLOSE CONVERSATION SETTINGS",
"subheadingPercentage": 11.45
},
"headerClass": "has-tooltip",
"cellClass": "has-background-white-ter"
}
],
"data": [
{
"name": "[email protected]",
"threads_count": 30,
"threads_inbound": {
"display": 20,
"percentage": 66.67
},
"threads_outbound": {
"display": 6,
"percentage": 20
},
"threads_internal": {
"display": 4,
"percentage": 13.33
},
"threads_await_agent": {
"display": 13,
"percentage": 43.33
},
"threads_closed": {
"display": 3,
"percentage": 10
}
},
{
"name": "[email protected]",
"threads_count": 29,
"threads_inbound": {
"display": 22,
"percentage": 75.86
},
"threads_outbound": {
"display": 3,
"percentage": 10.34
},
"threads_internal": {
"display": 4,
"percentage": 13.79
},
"threads_await_agent": {
"display": 9,
"percentage": 31.03
},
"threads_closed": {
"display": 7,
"percentage": 24.14
}
},
{
"name": "[email protected]",
"threads_count": 26,
"threads_inbound": {
"display": 13,
"percentage": 50
},
"threads_outbound": {
"display": 7,
"percentage": 26.92
},
"threads_internal": {
"display": 6,
"percentage": 23.08
},
"threads_await_agent": {
"display": 9,
"percentage": 34.62
},
"threads_closed": {
"display": 4,
"percentage": 15.38
}
},
{
"name": "[email protected]",
"threads_count": 25,
"threads_inbound": {
"display": 14,
"percentage": 56
},
"threads_outbound": {
"display": 6,
"percentage": 24
},
"threads_internal": {
"display": 5,
"percentage": 20
},
"threads_await_agent": {
"display": 12,
"percentage": 48
},
"threads_closed": {
"display": 4,
"percentage": 16
}
},
{
"name": "[email protected]",
"threads_count": 25,
"threads_inbound": {
"display": 12,
"percentage": 48
},
"threads_outbound": {
"display": 7,
"percentage": 28
},
"threads_internal": {
"display": 6,
"percentage": 24
},
"threads_await_agent": {
"display": 10,
"percentage": 40
},
"threads_closed": {
"display": 4,
"percentage": 16
}
},
{
"name": "[email protected]",
"threads_count": 25,
"threads_inbound": {
"display": 16,
"percentage": 64
},
"threads_outbound": {
"display": 3,
"percentage": 12
},
"threads_internal": {
"display": 6,
"percentage": 24
},
"threads_await_agent": {
"display": 10,
"percentage": 40
},
"threads_closed": {
"display": 3,
"percentage": 12
}
},
{
"name": "[email protected]",
"threads_count": 9,
"threads_inbound": {
"display": 9,
"percentage": 100
},
"threads_outbound": {
"display": 0,
"percentage": 0
},
"threads_internal": {
"display": 0,
"percentage": 0
},
"threads_await_agent": {
"display": 5,
"percentage": 55.56
},
"threads_closed": {
"display": 0,
"percentage": 0
}
},
{
"name": "[email protected]",
"threads_count": 1,
"threads_inbound": {
"display": 1,
"percentage": 100
},
"threads_outbound": {
"display": 0,
"percentage": 0
},
"threads_internal": {
"display": 0,
"percentage": 0
},
"threads_await_agent": {
"display": 1,
"percentage": 100
},
"threads_closed": {
"display": 0,
"percentage": 0
}
}
],
"default_sort": [
"threads_count",
"desc"
],
"default_sort_direction": "desc",
"loading": false,
"per_page": 15,
"total": 8,
"page": 1
},
"average_reply_times": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "initialTTR7Days",
"label": "7 day avg. First Reply Time",
"centered": true,
"sortable": true,
"visible": true,
"subheading": "2h:8m",
"meta": {
"tooltip": "This is your average First Reply time for the last 7 days prior to the date you have selected for the report."
},
"headerClass": "has-tooltip"
},
{
"field": "initialTTR",
"label": "Current avg. First Reply Time",
"centered": true,
"sortable": true,
"visible": true,
"subheading": "2h:8m",
"meta": {
"hasComparison": true,
"tooltip": "The average First Reply Time is the average time it takes to reply to the first email in a new email conversation. It only looks at the first reply that goes back to the conversation starter, the first \"from\". This average takes business hours into account and only calculates the time that has elapsed during business hours when calculating the average."
},
"headerClass": "has-tooltip"
},
{
"field": "overallTTR7Days",
"label": "7 days avg. Overall Reply Time",
"centered": true,
"sortable": true,
"visible": true,
"subheading": "2h:39m",
"meta": {
"tooltip": "This is your average overall reply time for the last 7 days prior to the date you have selected for this report."
},
"headerClass": "has-tooltip"
},
{
"field": "overallTTR",
"label": "Current avg. Overall Reply Time",
"centered": true,
"sortable": true,
"visible": true,
"subheading": "2h:39m",
"meta": {
"hasComparison": true,
"tooltip": "The average Overall Reply Time is the average time it takes to reply to any email. First and all subsequent replies are included in the avg. Overall Reply Time. This average takes business hours into account, and only calculates the time that has elapsed during business hours when calculating the average."
},
"headerClass": "has-tooltip"
}
],
"data": [
{
"name": "[email protected]",
"initialTTR7Days": "1h:35m",
"initialTTR": {
"display": "23m:33s",
"comparison": {
"value": "1h:35m",
"improved": true,
"separatedColumns": true
}
},
"overallTTR7Days": "1h:43m",
"overallTTR": {
"display": "3h:47m",
"comparison": {
"value": "1h:43m",
"improved": false,
"separatedColumns": true
}
}
},
{
"name": "[email protected]",
"initialTTR7Days": "1h:24m",
"initialTTR": {
"display": "42m:30s",
"comparison": {
"value": "1h:24m",
"improved": true,
"separatedColumns": true
}
},
"overallTTR7Days": "2h:34m",
"overallTTR": {
"display": "3h:15m",
"comparison": {
"value": "2h:34m",
"improved": false,
"separatedColumns": true
}
}
},
{
"name": "[email protected]",
"initialTTR7Days": "1h:47m",
"initialTTR": {
"display": "2h:12m",
"comparison": {
"value": "1h:47m",
"improved": false,
"separatedColumns": true
}
},
"overallTTR7Days": "1h:18m",
"overallTTR": {
"display": "2h:38m",
"comparison": {
"value": "1h:18m",
"improved": false,
"separatedColumns": true
}
}
},
{
"name": "[email protected]",
"initialTTR7Days": "1h:24m",
"initialTTR": {
"display": "2h:26m",
"comparison": {
"value": "1h:24m",
"improved": false,
"separatedColumns": true
}
},
"overallTTR7Days": "1h:33m",
"overallTTR": {
"display": "1h:8m",
"comparison": {
"value": "1h:33m",
"improved": true,
"separatedColumns": true
}
}
},
{
"name": "[email protected]",
"initialTTR7Days": "1h:30m",
"initialTTR": {
"display": "2h:55m",
"comparison": {
"value": "1h:30m",
"improved": false,
"separatedColumns": true
}
},
"overallTTR7Days": "1h:45m",
"overallTTR": {
"display": "3h:46m",
"comparison": {
"value": "1h:45m",
"improved": false,
"separatedColumns": true
}
}
},
{
"name": "[email protected]",
"initialTTR7Days": "1h:33m",
"initialTTR": {
"display": "3h:8m",
"comparison": {
"value": "1h:33m",
"improved": false,
"separatedColumns": true
}
},
"overallTTR7Days": "1h:12m",
"overallTTR": {
"display": "2h:27m",
"comparison": {
"value": "1h:12m",
"improved": false,
"separatedColumns": true
}
}
},
{
"name": "[email protected]",
"initialTTR7Days": "N/A",
"initialTTR": {
"display": "N/A",
"comparison": {
"value": "N/A",
"improved": true,
"separatedColumns": true
}
},
"overallTTR7Days": "N/A",
"overallTTR": {
"display": "N/A",
"comparison": {
"value": "N/A",
"improved": true,
"separatedColumns": true
}
}
},
{
"name": "[email protected]",
"initialTTR7Days": "N/A",
"initialTTR": {
"display": "N/A",
"comparison": {
"value": "N/A",
"improved": true,
"separatedColumns": true
}
},
"overallTTR7Days": "N/A",
"overallTTR": {
"display": "N/A",
"comparison": {
"value": "N/A",
"improved": true,
"separatedColumns": true
}
}
}
],
"default_sort": [
"initialTTR",
"asc"
],
"default_sort_direction": "asc",
"loading": false,
"per_page": 15,
"total": 8,
"page": 1
},
"responsiveness": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "replies_count",
"label": "Replies Sent",
"sortable": true,
"visible": true,
"subheading": "101",
"meta": {
"tooltip": "The total replies that were sent (used to calculate reply times), regardless of business hours."
},
"headerClass": "has-tooltip"
},
{
"field": "replies_under_1800",
"label": "Replies under 30m:0s",
"sortable": true,
"visible": true,
"subheading": "71.29",
"meta": {
"tooltip": "Percentage of replies that happened in under 30m:0s (takes business hours into account)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "replies_under_3600",
"label": "Replies under 1h:0m",
"sortable": true,
"visible": true,
"subheading": "75.25",
"meta": {
"tooltip": "Percentage of replies that happened in under 1h:0m (takes business hours into account)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "replies_under_7200",
"label": "Replies under 2h:0m",
"sortable": true,
"visible": true,
"subheading": "80.2",
"meta": {
"tooltip": "Percentage of replies that happened in under 2h:0m (takes business hours into account)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "replies_under_14400",
"label": "Replies under 4h:0m",
"sortable": true,
"visible": true,
"subheading": "84.16",
"meta": {
"tooltip": "Percentage of replies that happened in under 4h:0m (takes business hours into account)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
}
],
"data": [
{
"name": "[email protected]",
"replies_count": 14,
"replies_under_1800": {
"display": 12,
"percentage": 85.71
},
"replies_under_3600": {
"display": 12,
"percentage": 85.71
},
"replies_under_7200": {
"display": 12,
"percentage": 85.71
},
"replies_under_14400": {
"display": 12,
"percentage": 85.71
}
},
{
"name": "[email protected]",
"replies_count": 11,
"replies_under_1800": {
"display": 8,
"percentage": 72.73
},
"replies_under_3600": {
"display": 9,
"percentage": 81.82
},
"replies_under_7200": {
"display": 10,
"percentage": 90.91
},
"replies_under_14400": {
"display": 10,
"percentage": 90.91
}
},
{
"name": "[email protected]",
"replies_count": 23,
"replies_under_1800": {
"display": 17,
"percentage": 73.91
},
"replies_under_3600": {
"display": 18,
"percentage": 78.26
},
"replies_under_7200": {
"display": 18,
"percentage": 78.26
},
"replies_under_14400": {
"display": 19,
"percentage": 82.61
}
},
{
"name": "[email protected]",
"replies_count": 26,
"replies_under_1800": {
"display": 18,
"percentage": 69.23
},
"replies_under_3600": {
"display": 19,
"percentage": 73.08
},
"replies_under_7200": {
"display": 20,
"percentage": 76.92
},
"replies_under_14400": {
"display": 21,
"percentage": 80.77
}
},
{
"name": "[email protected]",
"replies_count": 18,
"replies_under_1800": {
"display": 11,
"percentage": 61.11
},
"replies_under_3600": {
"display": 12,
"percentage": 66.67
},
"replies_under_7200": {
"display": 14,
"percentage": 77.78
},
"replies_under_14400": {
"display": 16,
"percentage": 88.89
}
},
{
"name": "[email protected]",
"replies_count": 9,
"replies_under_1800": {
"display": 6,
"percentage": 66.67
},
"replies_under_3600": {
"display": 6,
"percentage": 66.67
},
"replies_under_7200": {
"display": 7,
"percentage": 77.78
},
"replies_under_14400": {
"display": 7,
"percentage": 77.78
}
},
{
"name": "[email protected]",
"replies_count": 0,
"replies_under_1800": {
"display": 0,
"percentage": 0
},
"replies_under_3600": {
"display": 0,
"percentage": 0
},
"replies_under_7200": {
"display": 0,
"percentage": 0
},
"replies_under_14400": {
"display": 0,
"percentage": 0
}
},
{
"name": "[email protected]",
"replies_count": 0,
"replies_under_1800": {
"display": 0,
"percentage": 0
},
"replies_under_3600": {
"display": 0,
"percentage": 0
},
"replies_under_7200": {
"display": 0,
"percentage": 0
},
"replies_under_14400": {
"display": 0,
"percentage": 0
}
}
],
"default_sort": [
"replies_under_3600",
"desc"
],
"default_sort_direction": "desc",
"loading": false,
"per_page": 15,
"total": 8,
"page": 1
},
"stats": {
"threads": {
"total": 131,
"internal": 8,
"inbound": 96,
"outbound": 27,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 66,
"closed": 15,
"have_replies": 0,
"have_replies_from_agents": 81,
"have_no_replies_from_agents": 50,
"completionRatio": {
"ratio": 67.71,
"numerator": 65,
"denominator": 96
},
"handledRate": {
"rate": 11.45,
"numerator": 15,
"denominator": 131
},
"top_labels": "",
"messages_per_conversations_avg": 2.5,
"messages_sent_per_conversations_avg": 1.1,
"messages_received_per_conversations_avg": 1.4,
"labels": {
"total": 0,
"list": []
}
},
"messages": {
"count": 297,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 185,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 1,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 13,
"10:00": 18,
"11:00": 16,
"12:00": 28,
"13:00": 21,
"14:00": 25,
"15:00": 17,
"16:00": 28,
"17:00": 15,
"18:00": 2,
"19:00": 0,
"20:00": 1,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 143,
"initial": 29,
"replies": 101,
"forward": 13,
"follow_up": 0,
"initial_replies": 65,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 10,
"10:00": 6,
"11:00": 14,
"12:00": 28,
"13:00": 12,
"14:00": 22,
"15:00": 15,
"16:00": 23,
"17:00": 10,
"18:00": 2,
"19:00": 1,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "2h:39m",
"raw": 9561,
"friendly_no_business": "8h:14m",
"raw_no_business": 29653,
"deviation_friendly": "16m:23s",
"deviation_raw": 983,
"deviation_friendly_no_business": "14m:8s",
"deviation_raw_no_business": 848,
"median_friendly": "16m:23s",
"median_raw": 983,
"median_friendly_no_business": "25m:23s",
"median_raw_no_business": 1523,
"consistency_score": "0.04%",
"consistency_score_no_business": "44.32%",
"percentileRanks": [
{
"count": 72,
"key": "30m:0s",
"value": 71.29
},
{
"count": 76,
"key": "1h:0m",
"value": 75.25
},
{
"count": 81,
"key": "2h:0m",
"value": 80.2
},
{
"count": 85,
"key": "4h:0m",
"value": 84.16
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 101
},
"initialTTR": {
"friendly": "2h:8m",
"raw": 7723,
"friendly_no_business": "2h:36m",
"raw_no_business": 9405,
"deviation_friendly": "10m:58s",
"deviation_raw": 658,
"deviation_friendly_no_business": "10m:22s",
"deviation_raw_no_business": 622,
"median_friendly": "21m:21s",
"median_raw": 1281,
"median_friendly_no_business": "22m:16s",
"median_raw_no_business": 1336,
"consistency_score": "48.63%",
"consistency_score_no_business": "53.44%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 65
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
},
"dailyStats": [],
"type": "stats"
},
"page": 1,
"total": 8
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Comparative
Comparative - Report
requires authentication
Comparative Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/comparative"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/comparative';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/comparative" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
server-timing: bootstrap;desc="Bootstrap";dur=2223.9351272583, app;desc="App";dur=584, total;desc="Total";dur=2290.1229858398, initial-query-setup;desc="Initial Query Setup";dur=45, es-report-for-buckets;desc="ES Report For Buckets";dur=56, es-comminicating-buckets;desc="ES Comminicating Buckets";dur=0, es-threads;desc="ES Threads";dur=94, processing;desc="Processing";dur=30, determining-readunread-status;desc="Determining read/unread status";dur=20, es-threads-source;desc="ES Threads Source";dur=26, es-thread-message-counts;desc="ES Thread Message Counts";dur=3, getting-request-agent-timezone-data;desc="Getting Request Agent Timezone Data";dur=5, generating-email-volumes-table;desc="Generating Email Volumes Table";dur=2, generating-activity-table;desc="Generating Activity Table";dur=0, generating-conversations-table;desc="Generating Conversations Table";dur=0, generating-average-reply-times-table;desc="Generating Average Reply Times Table";dur=0, generating-responsiveness-table;desc="Generating Responsiveness Table";dur=0, sorting;desc="Sorting";dur=1,
x-ttr-server: homestead-rob
{
"replyTimePercentages": {
"categories": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"series": [
{
"name": "Replies in under 30m:0s",
"data": [
73.68,
74.07,
77.08,
74.07,
75.96,
74.49,
0,
0
],
"index": 3,
"legendIndex": 0,
"stringKey": "30m:0s",
"type": "bar"
},
{
"name": "Replies in under 1h:0m",
"data": [
6.32,
9.88,
3.13,
7.41,
6.73,
7.14,
0,
0
],
"index": 2,
"legendIndex": 1,
"stringKey": "1h:0m",
"type": "bar"
},
{
"name": "Replies in under 2h:0m",
"data": [
6.32,
3.7,
6.25,
4.63,
2.89,
4.08,
0,
0
],
"index": 1,
"legendIndex": 2,
"stringKey": "2h:0m",
"type": "bar"
},
{
"name": "Replies in under 4h:0m",
"data": [
6.31,
3.71,
3.12,
3.7,
6.73,
2.05,
0,
0
],
"index": 0,
"legendIndex": 3,
"stringKey": "4h:0m",
"type": "bar"
}
]
},
"agentStats": {
"initialTTR.raw": [
{
"name": "[email protected]",
"threads": {
"total": 172,
"internal": 52,
"inbound": 93,
"outbound": 27,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 23,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 13.37,
"numerator": 23,
"denominator": 172
},
"top_labels": [],
"messages_per_conversations_avg": 2.5,
"messages_received_per_conversations_avg": 1.6,
"messages_sent_per_conversations_avg": 0.9
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 273,
"initial": 123,
"replies": 118,
"forward": 8,
"follow_up": 24,
"initial_replies": 38,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 154,
"initial": 34,
"replies": 105,
"forward": 13,
"follow_up": 2,
"initial_replies": 76,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "1h:41m",
"raw": 6069,
"friendly_no_business": "4h:54m",
"raw_no_business": 17683,
"deviation_friendly": "12m:31s",
"deviation_raw": 751,
"deviation_friendly_no_business": "12m:55s",
"deviation_raw_no_business": 775,
"median_friendly": "12m:27s",
"median_raw": 747,
"median_friendly_no_business": "20m:40s",
"median_raw_no_business": 1240,
"consistency_score": "0%",
"consistency_score_no_business": "37.5%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 75.96
},
{
"count": 0,
"key": "1h:0m",
"value": 82.69
},
{
"count": 0,
"key": "2h:0m",
"value": 85.58
},
{
"count": 0,
"key": "4h:0m",
"value": 92.31
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 105
},
"initialTTR": {
"friendly": "1h:7m",
"raw": 4023,
"friendly_no_business": "2h:53m",
"raw_no_business": 10429,
"deviation_friendly": "12m:16s",
"deviation_raw": 736,
"deviation_friendly_no_business": "11m:52s",
"deviation_raw_no_business": 712,
"median_friendly": "14m:38s",
"median_raw": 878,
"median_friendly_no_business": "21m:25s",
"median_raw_no_business": 1285,
"consistency_score": "16.22%",
"consistency_score_no_business": "44.59%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 76
},
"overallTTF": {
"friendly": "43m:8s",
"raw": 2588,
"friendly_no_business": "1h:9m",
"raw_no_business": 4189
},
"overallTTC": {
"friendly": "4h:42m",
"raw": 16932,
"friendly_no_business": "11h:57m",
"raw_no_business": 43020,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
},
{
"name": "[email protected]",
"threads": {
"total": 134,
"internal": 46,
"inbound": 71,
"outbound": 17,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 18,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 13.43,
"numerator": 18,
"denominator": 134
},
"top_labels": [],
"messages_per_conversations_avg": 2.5,
"messages_received_per_conversations_avg": 1.6,
"messages_sent_per_conversations_avg": 1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 209,
"initial": 91,
"replies": 97,
"forward": 8,
"follow_up": 13,
"initial_replies": 28,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 132,
"initial": 23,
"replies": 95,
"forward": 11,
"follow_up": 3,
"initial_replies": 66,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "1h:17m",
"raw": 4659,
"friendly_no_business": "3h:40m",
"raw_no_business": 13201,
"deviation_friendly": "16m:13s",
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"deviation_friendly": "9m:26s",
"deviation_raw": 566,
"deviation_friendly_no_business": "9m:48s",
"deviation_raw_no_business": 588,
"median_friendly": "24m:30s",
"median_raw": 1470,
"median_friendly_no_business": "25m:15s",
"median_raw_no_business": 1515,
"consistency_score": "61.49%",
"consistency_score_no_business": "61.19%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 66
},
"overallTTF": {
"friendly": "17m:4s",
"raw": 1024,
"friendly_no_business": "34m:53s",
"raw_no_business": 2093
},
"overallTTC": {
"friendly": "4h:21m",
"raw": 15704,
"friendly_no_business": "10h:43m",
"raw_no_business": 38629,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
},
{
"name": "[email protected]",
"threads": {
"total": 41,
"internal": 0,
"inbound": 41,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 4,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 9.76,
"numerator": 4,
"denominator": 41
},
"top_labels": [],
"messages_per_conversations_avg": 1.2,
"messages_received_per_conversations_avg": 1.2,
"messages_sent_per_conversations_avg": 0
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 50,
"initial": 41,
"replies": 7,
"forward": 0,
"follow_up": 2,
"initial_replies": 5,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "2h:57m",
"raw": 10631,
"friendly_no_business": "3h:40m",
"raw_no_business": 13213,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
},
{
"name": "[email protected]",
"threads": {
"total": 12,
"internal": 0,
"inbound": 12,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 1,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 8.33,
"numerator": 1,
"denominator": 12
},
"top_labels": [],
"messages_per_conversations_avg": 1.2,
"messages_received_per_conversations_avg": 1.2,
"messages_sent_per_conversations_avg": 0
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 14,
"initial": 12,
"replies": 2,
"forward": 0,
"follow_up": 0,
"initial_replies": 1,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "51m:21s",
"raw": 3081,
"friendly_no_business": "51m:21s",
"raw_no_business": 3081,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
}
]
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Interactions
Interactions - Report
requires authentication
Interactions Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/interactions"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/interactions';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/interactions" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
server-timing: bootstrap;desc="Bootstrap";dur=2371.7861175537, app;desc="App";dur=606, total;desc="Total";dur=2393.012046814, initial-query-setup;desc="Initial Query Setup";dur=56, es-report-for-buckets;desc="ES Report For Buckets";dur=56, es-comminicating-buckets;desc="ES Comminicating Buckets";dur=0, es-threads;desc="ES Threads";dur=98, processing;desc="Processing";dur=30, determining-readunread-status;desc="Determining read/unread status";dur=20, es-threads-source;desc="ES Threads Source";dur=26, es-thread-message-counts;desc="ES Thread Message Counts";dur=3, getting-request-agent-timezone-data;desc="Getting Request Agent Timezone Data";dur=5, generating-email-volumes-table;desc="Generating Email Volumes Table";dur=2, generating-activity-table;desc="Generating Activity Table";dur=0, generating-conversations-table;desc="Generating Conversations Table";dur=0, generating-average-reply-times-table;desc="Generating Average Reply Times Table";dur=0, generating-responsiveness-table;desc="Generating Responsiveness Table";dur=0, sorting;desc="Sorting";dur=1,
x-ttr-server: homestead-rob
[]
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.SLA
SLA - Report
requires authentication
SLA Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/sla"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/sla';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/sla" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
server-timing: bootstrap;desc="Bootstrap";dur=2435.4588985443, app;desc="App";dur=668, total;desc="Total";dur=2497.7190494537, initial-query-setup;desc="Initial Query Setup";dur=63, es-report-for-buckets;desc="ES Report For Buckets";dur=62, es-comminicating-buckets;desc="ES Comminicating Buckets";dur=0, es-threads;desc="ES Threads";dur=119, processing;desc="Processing";dur=32, determining-readunread-status;desc="Determining read/unread status";dur=20, es-threads-source;desc="ES Threads Source";dur=26, es-thread-message-counts;desc="ES Thread Message Counts";dur=3, getting-request-agent-timezone-data;desc="Getting Request Agent Timezone Data";dur=5, generating-email-volumes-table;desc="Generating Email Volumes Table";dur=2, generating-activity-table;desc="Generating Activity Table";dur=0, generating-conversations-table;desc="Generating Conversations Table";dur=0, generating-average-reply-times-table;desc="Generating Average Reply Times Table";dur=0, generating-responsiveness-table;desc="Generating Responsiveness Table";dur=0, sorting;desc="Sorting";dur=1,
x-ttr-server: homestead-rob
{
"stats": {
"threads": {
"total": 652,
"internal": 62,
"inbound": 455,
"outbound": 135,
"sent_internally": 78,
"await_customer": 164,
"await_agent": 315,
"closed": 95,
"have_replies": 494,
"have_replies_from_agents": 444,
"have_no_replies_from_agents": 208,
"completionRatio": {
"ratio": 83.3,
"numerator": 379,
"denominator": 455
},
"handledRate": {
"rate": 39.72,
"numerator": 259,
"denominator": 652
},
"top_labels": "",
"messages_per_conversations_avg": 3.1,
"messages_sent_per_conversations_avg": 1.3,
"messages_received_per_conversations_avg": 1.8,
"labels": {
"total": 89,
"list": [
{
"key": "UNREAD",
"doc_count": 412
},
{
"key": "CATEGORY_UPDATES",
"doc_count": 79
},
{
"key": "CATEGORY_FORUMS",
"doc_count": 76
},
{
"key": "IMPORTANT",
"doc_count": 72
},
{
"key": "SENT",
"doc_count": 70
},
{
"key": "STARRED",
"doc_count": 66
},
{
"key": "CATEGORY_SOCIAL",
"doc_count": 64
},
{
"key": "CATEGORY_PERSONAL",
"doc_count": 62
},
{
"key": "INBOX",
"doc_count": 60
},
{
"key": "CATEGORY_PROMOTIONS",
"doc_count": 56
},
{
"key": "Health",
"doc_count": 4
},
{
"key": "Music",
"doc_count": 4
},
{
"key": "Sports",
"doc_count": 3
},
{
"key": "Toys & Health",
"doc_count": 3
},
{
"key": "Beauty",
"doc_count": 2
},
{
"key": "Clothing",
"doc_count": 2
},
{
"key": "Games",
"doc_count": 2
},
{
"key": "Home",
"doc_count": 2
},
{
"key": "Automotive",
"doc_count": 1
},
{
"key": "Automotive & Computers",
"doc_count": 1
}
]
}
},
"messages": {
"count": 1763,
"initial": 619,
"replies": 946,
"forward": 84,
"follow_up": 114,
"received": {
"count": 1144,
"initial": 497,
"replies": 483,
"forward": 50,
"follow_up": 114,
"initial_replies": 148,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "81h:35m",
"avg_wait_raw": 293717,
"avg_first_wait": "83h:11m",
"avg_first_wait_raw": 299485
},
"sent": {
"count": 860,
"initial": 184,
"replies": 584,
"forward": 84,
"follow_up": 8,
"initial_replies": 379,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "1h:43m",
"raw": 6224,
"friendly_no_business": "5h:41m",
"raw_no_business": 20513,
"deviation_friendly": "14m:19s",
"deviation_raw": 859,
"deviation_friendly_no_business": "11m:58s",
"deviation_raw_no_business": 718,
"median_friendly": "15m:19s",
"median_raw": 919,
"median_friendly_no_business": "22m:12s",
"median_raw_no_business": 1332,
"consistency_score": "6.63%",
"consistency_score_no_business": "46.13%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 74.91
},
{
"count": 0,
"key": "1h:0m",
"value": 81.62
},
{
"count": 0,
"key": "2h:0m",
"value": 86.25
},
{
"count": 0,
"key": "4h:0m",
"value": 90.55
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 69.07
},
{
"count": 0,
"key": "1h:0m",
"value": 77.49
},
{
"count": 0,
"key": "2h:0m",
"value": 83.68
},
{
"count": 0,
"key": "4h:0m",
"value": 88.14
}
],
"within_sla": 475,
"within_sla_percentage_friendly": 81.62,
"sla_breach": 107,
"sla_breach_percentage_friendly": 18.38,
"excluded_from_sla": 2
},
"initialTTR": {
"friendly": "1h:33m",
"raw": 5594,
"friendly_no_business": "1h:58m",
"raw_no_business": 7113,
"deviation_friendly": "11m:10s",
"deviation_raw": 670,
"deviation_friendly_no_business": "11m:1s",
"deviation_raw_no_business": 661,
"median_friendly": "21m:21s",
"median_raw": 1281,
"median_friendly_no_business": "22m:16s",
"median_raw_no_business": 1336,
"consistency_score": "47.7%",
"consistency_score_no_business": "50.52%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 71.87
},
{
"count": 0,
"key": "1h:0m",
"value": 81.62
},
{
"count": 0,
"key": "2h:0m",
"value": 87.74
},
{
"count": 0,
"key": "4h:0m",
"value": 92.48
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 70.47
},
{
"count": 0,
"key": "1h:0m",
"value": 80.22
},
{
"count": 0,
"key": "2h:0m",
"value": 87.19
},
{
"count": 0,
"key": "4h:0m",
"value": 91.64
}
],
"within_sla": 293,
"within_sla_percentage_friendly": 81.62,
"sla_breach": 66,
"sla_breach_percentage_friendly": 18.38,
"excluded_from_sla": 20
},
"overallTTF": {
"friendly": "59m:59s",
"raw": 3599,
"friendly_no_business": "3h:34m",
"raw_no_business": 12849
},
"overallTTC": {
"friendly": "4h:24m",
"raw": 15845,
"friendly_no_business": "13h:15m",
"raw_no_business": 47737,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 31.58
},
{
"count": 0,
"key": "2h:0m",
"value": 53.68
},
{
"count": 0,
"key": "4h:0m",
"value": 74.74
},
{
"count": 0,
"key": "8h:0m",
"value": 84.21
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 27.37
},
{
"count": 0,
"key": "2h:0m",
"value": 52.63
},
{
"count": 0,
"key": "4h:0m",
"value": 69.47
},
{
"count": 0,
"key": "8h:0m",
"value": 76.84
}
],
"within_sla": 51,
"within_sla_percentage_friendly": 53.68,
"sla_breach": 44,
"sla_breach_percentage_friendly": 46.32
},
"dailyStats": [],
"type": "stats"
},
"previous_period": {
"threads": {
"total": 556,
"internal": 52,
"inbound": 401,
"outbound": 103,
"sent_internally": 72,
"await_customer": 167,
"await_agent": 264,
"closed": 53,
"have_replies": 414,
"have_replies_from_agents": 381,
"have_no_replies_from_agents": 175,
"completionRatio": {
"ratio": 84.29,
"numerator": 338,
"denominator": 401
},
"handledRate": {
"rate": 39.57,
"numerator": 220,
"denominator": 556
},
"top_labels": "",
"messages_per_conversations_avg": 2.9,
"messages_sent_per_conversations_avg": 1.3,
"messages_received_per_conversations_avg": 1.6,
"labels": {
"total": 71,
"list": [
{
"key": "UNREAD",
"doc_count": 289
},
{
"key": "STARRED",
"doc_count": 56
},
{
"key": "CATEGORY_SOCIAL",
"doc_count": 55
},
{
"key": "INBOX",
"doc_count": 55
},
{
"key": "CATEGORY_PERSONAL",
"doc_count": 49
},
{
"key": "SENT",
"doc_count": 45
},
{
"key": "CATEGORY_PROMOTIONS",
"doc_count": 44
},
{
"key": "IMPORTANT",
"doc_count": 43
},
{
"key": "CATEGORY_FORUMS",
"doc_count": 42
},
{
"key": "CATEGORY_UPDATES",
"doc_count": 42
},
{
"key": "Electronics",
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Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Trend
Trend - Report
requires authentication
Trend Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/trend"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/trend';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/trend" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
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x-ttr-server: homestead-rob
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"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
4
]
},
"Health": {
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
4
]
},
"Home": {
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
4
]
},
"Beauty": {
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
3
]
},
"Clothing": {
"data": [
null,
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null,
null,
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null,
null,
null,
null,
null,
null,
null,
3
]
},
"Grocery": {
"data": [
null,
null,
null,
null,
null,
null,
null,
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null,
null,
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null,
3
]
},
"Sports": {
"data": [
null,
null,
null,
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null,
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null,
3
]
},
"Toys": {
"data": [
null,
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null,
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null,
null,
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3
]
},
"Toys & Health": {
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
3
]
}
},
"agentData": [],
"product_levels": "sales,success,ignite,starter,pro,elite,enterprise,onprem",
"color": 8
}
},
"dates": [
"Nov 2024",
"Dec 2024",
"Jan 2025",
"Feb 2025",
"Mar 2025",
"Apr 2025",
"May 2025",
"Jun 2025",
"Jul 2025",
"Aug 2025",
"Sep 2025",
"Oct 2025",
"Nov 2025"
],
"total": 8,
"page": 1
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Contacts
Contacts - Report
requires authentication
Contacts Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/contact"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/contact';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/contact" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
server-timing: bootstrap;desc="Bootstrap";dur=2655.8969020844, app;desc="App";dur=764, total;desc="Total";dur=2707.6981067657, initial-query-setup;desc="Initial Query Setup";dur=80, es-report-for-buckets;desc="ES Report For Buckets";dur=69, es-comminicating-buckets;desc="ES Comminicating Buckets";dur=15, es-threads;desc="ES Threads";dur=141, processing;desc="Processing";dur=34, determining-readunread-status;desc="Determining read/unread status";dur=20, es-threads-source;desc="ES Threads Source";dur=26, es-thread-message-counts;desc="ES Thread Message Counts";dur=3, getting-request-agent-timezone-data;desc="Getting Request Agent Timezone Data";dur=5, generating-email-volumes-table;desc="Generating Email Volumes Table";dur=2, generating-activity-table;desc="Generating Activity Table";dur=0, generating-conversations-table;desc="Generating Conversations Table";dur=0, generating-average-reply-times-table;desc="Generating Average Reply Times Table";dur=0, generating-responsiveness-table;desc="Generating Responsiveness Table";dur=0, sorting;desc="Sorting";dur=1, separating;desc="Separating";dur=0,
x-ttr-server: homestead-rob
{
"emails": {
"data": {
"current_page": 1,
"data": [
{
"name": "[email protected]",
"threads": {
"total": 11,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 4,
"await_agent": 5,
"closed": 2,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 54.55,
"numerator": 6,
"denominator": 11
},
"top_labels": [],
"messages_per_conversations_avg": 1.7,
"messages_received_per_conversations_avg": 0.7,
"messages_sent_per_conversations_avg": 1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 8,
"initial": 0,
"replies": 3,
"forward": 0,
"follow_up": 0,
"initial_replies": 1,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 11,
"initial": 0,
"replies": 5,
"forward": 0,
"follow_up": 0,
"initial_replies": 3,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "4h:5m",
"raw": 14722,
"friendly_no_business": "13h:43m",
"raw_no_business": 49410,
"deviation_friendly": "0s",
"deviation_raw": 0,
"deviation_friendly_no_business": "6m:44s",
"deviation_raw_no_business": 404,
"median_friendly": "0s",
"median_raw": 0,
"median_friendly_no_business": "29m:28s",
"median_raw_no_business": 1768,
"consistency_score": "100%",
"consistency_score_no_business": "77.15%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 5
},
"initialTTR": {
"friendly": "35m:17s",
"raw": 2117,
"friendly_no_business": "35m:17s",
"raw_no_business": 2117,
"deviation_friendly": "3m:38s",
"deviation_raw": 218,
"deviation_friendly_no_business": "3m:38s",
"deviation_raw_no_business": 218,
"median_friendly": "29m:28s",
"median_raw": 1768,
"median_friendly_no_business": "29m:28s",
"median_raw_no_business": 1768,
"consistency_score": "87.67%",
"consistency_score_no_business": "87.67%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 3
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "9h:53m",
"raw": 35603,
"friendly_no_business": "25h:53m",
"raw_no_business": 93203,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
},
{
"name": "[email protected]",
"threads": {
"total": 10,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 3,
"await_agent": 6,
"closed": 1,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 40,
"numerator": 4,
"denominator": 10
},
"top_labels": [],
"messages_per_conversations_avg": 1.6,
"messages_received_per_conversations_avg": 0.6,
"messages_sent_per_conversations_avg": 1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 6,
"initial": 0,
"replies": 3,
"forward": 0,
"follow_up": 0,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 10,
"initial": 0,
"replies": 3,
"forward": 0,
"follow_up": 0,
"initial_replies": 2,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "21m:12s",
"raw": 1272,
"friendly_no_business": "1h:7m",
"raw_no_business": 4036,
"deviation_friendly": "2m:23s",
"deviation_raw": 143,
"deviation_friendly_no_business": "18m:56s",
"deviation_raw_no_business": 1136,
"median_friendly": "25m:56s",
"median_raw": 1556,
"median_friendly_no_business": "28m:19s",
"median_raw_no_business": 1699,
"consistency_score": "90.81%",
"consistency_score_no_business": "33.12%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 3
},
"initialTTR": {
"friendly": "1h:36m",
"raw": 5773,
"friendly_no_business": "1h:36m",
"raw_no_business": 5773,
"deviation_friendly": "1h:7m",
"deviation_raw": 4075,
"deviation_friendly_no_business": "1h:7m",
"deviation_raw_no_business": 4075,
"median_friendly": "28m:18s",
"median_raw": 1698,
"median_friendly_no_business": "28m:18s",
"median_raw_no_business": 1698,
"consistency_score": "0%",
"consistency_score_no_business": "0%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 2
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "2h:9m",
"raw": 7788,
"friendly_no_business": "2h:9m",
"raw_no_business": 7788,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
},
{
"name": "[email protected]",
"threads": {
"total": 10,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 3,
"await_agent": 6,
"closed": 1,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 40,
"numerator": 4,
"denominator": 10
},
"top_labels": [],
"messages_per_conversations_avg": 1.8,
"messages_received_per_conversations_avg": 0.8,
"messages_sent_per_conversations_avg": 1
},
"messages": {
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"forward": 0,
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"received": {
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"initial": 0,
"replies": 3,
"forward": 0,
"follow_up": 0,
"initial_replies": 1,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 10,
"initial": 0,
"replies": 5,
"forward": 0,
"follow_up": 0,
"initial_replies": 4,
"dailyStats": []
}
},
"overallTTR": {
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"raw": 716,
"friendly_no_business": "17m:16s",
"raw_no_business": 1036,
"deviation_friendly": "3m:2s",
"deviation_raw": 182,
"deviation_friendly_no_business": "2m:11s",
"deviation_raw_no_business": 131,
"median_friendly": "18m:9s",
"median_raw": 1089,
"median_friendly_no_business": "18m:10s",
"median_raw_no_business": 1090,
"consistency_score": "83.29%",
"consistency_score_no_business": "87.98%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 5
},
"initialTTR": {
"friendly": "13m:55s",
"raw": 835,
"friendly_no_business": "16m:30s",
"raw_no_business": 990,
"deviation_friendly": "2m:27s",
"deviation_raw": 147,
"deviation_friendly_no_business": "2m:27s",
"deviation_raw_no_business": 147,
"median_friendly": "16m:18s",
"median_raw": 978,
"median_friendly_no_business": "16m:18s",
"median_raw_no_business": 978,
"consistency_score": "85.02%",
"consistency_score_no_business": "85.02%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 4
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "0s",
"raw": 0,
"friendly_no_business": "35m:15s",
"raw_no_business": 2115,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
},
{
"name": "[email protected]",
"threads": {
"total": 9,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 5,
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"handledRate": {
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"numerator": 6,
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},
"top_labels": [],
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"messages_received_per_conversations_avg": 0.4,
"messages_sent_per_conversations_avg": 1.1
},
"messages": {
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"received": {
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},
"sent": {
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}
},
"overallTTR": {
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},
"overallTTF": {
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},
"overallTTC": {
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"raw_no_business": 22205,
"percentileRanks": [],
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}
},
{
"name": "[email protected]",
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},
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},
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"received": {
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"replies": 2,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
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"dailyStats": []
}
},
"overallTTR": {
"friendly": "5h:59m",
"raw": 21575,
"friendly_no_business": "16h:39m",
"raw_no_business": 59975,
"deviation_friendly": "25m:16s",
"deviation_raw": 1516,
"deviation_friendly_no_business": "25m:16s",
"deviation_raw_no_business": 1516,
"median_friendly": "32m:33s",
"median_raw": 1953,
"median_friendly_no_business": "32m:33s",
"median_raw_no_business": 1953,
"consistency_score": "22.37%",
"consistency_score_no_business": "22.37%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
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},
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"deviation_raw": 1516,
"deviation_friendly_no_business": "25m:16s",
"deviation_raw_no_business": 1516,
"median_friendly": "32m:33s",
"median_raw": 1953,
"median_friendly_no_business": "32m:33s",
"median_raw_no_business": 1953,
"consistency_score": "22.37%",
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"percentileRanks": [],
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"within_sla": 0,
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"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 3
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
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"raw_no_business": 3328,
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}
},
{
"name": "[email protected]",
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"handledRate": {
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"numerator": 5,
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},
"top_labels": [],
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"messages_received_per_conversations_avg": 0.6,
"messages_sent_per_conversations_avg": 1
},
"messages": {
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"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 9,
"initial": 0,
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"forward": 0,
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}
},
"overallTTR": {
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"raw": 574,
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"percentileRanks": [],
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"sla_breach": 0,
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},
{
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},
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"median_friendly": "14m:15s",
"median_raw": 855,
"median_friendly_no_business": "14m:15s",
"median_raw_no_business": 855,
"consistency_score": "55.57%",
"consistency_score_no_business": "55.57%",
"percentileRanks": [],
"percentileRanksRaw": [],
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"within_sla_percentage_friendly": "N/A",
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},
"overallTTF": {
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},
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}
},
{
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"outbound": 0,
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},
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"initial": 0,
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"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
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},
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"dailyStats": []
}
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"overallTTR": {
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"median_raw": 900,
"median_friendly_no_business": "15m:0s",
"median_raw_no_business": 900,
"consistency_score": "51.52%",
"consistency_score_no_business": "51.52%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
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"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 8
},
"initialTTR": {
"friendly": "26m:24s",
"raw": 1584,
"friendly_no_business": "26m:24s",
"raw_no_business": 1584,
"deviation_friendly": "7m:38s",
"deviation_raw": 458,
"deviation_friendly_no_business": "7m:38s",
"deviation_raw_no_business": 458,
"median_friendly": "22m:39s",
"median_raw": 1359,
"median_friendly_no_business": "22m:39s",
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"consistency_score": "66.3%",
"consistency_score_no_business": "66.3%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
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"sla_breach_percentage_friendly": "N/A",
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},
"overallTTF": {
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},
"overallTTC": {
"friendly": "1h:19m",
"raw": 4790,
"friendly_no_business": "1h:19m",
"raw_no_business": 4790,
"percentileRanks": [],
"percentileRanksRaw": [],
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},
{
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"handledRate": {
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"numerator": 3,
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},
"top_labels": [],
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},
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"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
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"initial": 0,
"replies": 4,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 12,
"initial": 0,
"replies": 7,
"forward": 0,
"follow_up": 0,
"initial_replies": 4,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "1h:47m",
"raw": 6421,
"friendly_no_business": "4h:41m",
"raw_no_business": 16873,
"deviation_friendly": "13m:40s",
"deviation_raw": 820,
"deviation_friendly_no_business": "11m:58s",
"deviation_raw_no_business": 718,
"median_friendly": "13m:40s",
"median_raw": 820,
"median_friendly_no_business": "13m:40s",
"median_raw_no_business": 820,
"consistency_score": "0.05%",
"consistency_score_no_business": "12.49%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 7
},
"initialTTR": {
"friendly": "1h:5m",
"raw": 3915,
"friendly_no_business": "1h:5m",
"raw_no_business": 3915,
"deviation_friendly": "8m:24s",
"deviation_raw": 504,
"deviation_friendly_no_business": "8m:24s",
"deviation_raw_no_business": 504,
"median_friendly": "13m:40s",
"median_raw": 820,
"median_friendly_no_business": "13m:40s",
"median_raw_no_business": 820,
"consistency_score": "38.63%",
"consistency_score_no_business": "38.63%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 4
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "1h:10m",
"raw": 4259,
"friendly_no_business": "1h:10m",
"raw_no_business": 4259,
"percentileRanks": [],
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"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
},
{
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"handledRate": {
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},
"top_labels": [],
"messages_per_conversations_avg": 2.1,
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},
"messages": {
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"initial": 0,
"replies": 0,
"forward": 0,
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"received": {
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"initial": 0,
"replies": 4,
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"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
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},
"sent": {
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}
},
"overallTTR": {
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"raw_no_business": 5411,
"deviation_friendly": "20m:37s",
"deviation_raw": 1237,
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"median_friendly": "18m:19s",
"median_raw": 1099,
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"consistency_score": "0%",
"consistency_score_no_business": "34.98%",
"percentileRanks": [],
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},
"initialTTR": {
"friendly": "1h:58m",
"raw": 7094,
"friendly_no_business": "1h:58m",
"raw_no_business": 7094,
"deviation_friendly": "15m:29s",
"deviation_raw": 929,
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"deviation_raw_no_business": 929,
"median_friendly": "32m:30s",
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"median_raw_no_business": 1950,
"consistency_score": "52.36%",
"consistency_score_no_business": "52.36%",
"percentileRanks": [],
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"within_sla_percentage_friendly": "N/A",
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"excluded_from_sla": 6
},
"overallTTF": {
"friendly": "N/A",
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"raw_no_business": null
},
"overallTTC": {
"friendly": "1h:52m",
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}
},
{
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},
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},
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},
"sent": {
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}
},
"overallTTR": {
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"friendly_no_business": "5h:33m",
"raw_no_business": 20023,
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"deviation_raw_no_business": 882,
"median_friendly": "0s",
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"median_friendly_no_business": "15m:22s",
"median_raw_no_business": 922,
"consistency_score": "100%",
"consistency_score_no_business": "4.39%",
"percentileRanks": [],
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},
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},
"overallTTF": {
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"raw_no_business": null
},
"overallTTC": {
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"friendly_no_business": "2h:56m",
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"percentileRanks": [],
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"sla_breach_percentage_friendly": 0
}
}
],
"first_page_url": "https://portal.timetoreply.com/api/reports/contact?page=1",
"from": 1,
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"last_page_url": "https://portal.timetoreply.com/api/reports/contact?page=30",
"links": [
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"page": null,
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},
{
"url": "https://portal.timetoreply.com/api/reports/contact?page=1",
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},
{
"url": "https://portal.timetoreply.com/api/reports/contact?page=2",
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},
{
"url": "https://portal.timetoreply.com/api/reports/contact?page=3",
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},
{
"url": "https://portal.timetoreply.com/api/reports/contact?page=4",
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},
{
"url": "https://portal.timetoreply.com/api/reports/contact?page=5",
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},
{
"url": "https://portal.timetoreply.com/api/reports/contact?page=6",
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},
{
"url": "https://portal.timetoreply.com/api/reports/contact?page=7",
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"page": 7,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/contact?page=8",
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"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/contact?page=9",
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"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/contact?page=10",
"label": "10",
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"active": false
},
{
"url": null,
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},
{
"url": "https://portal.timetoreply.com/api/reports/contact?page=29",
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"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/contact?page=30",
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},
{
"url": "https://portal.timetoreply.com/api/reports/contact?page=2",
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"active": false
}
],
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"overallTTC.friendly_no_business": "N/A"
}
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Teams
Teams - Report
requires authentication
Teams Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/teams"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/teams';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/teams" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
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Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Group Mailboxes
Group Mailboxes - Report
requires authentication
Group Mailboxes Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/group-mailboxes"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/group-mailboxes';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/group-mailboxes" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
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x-ttr-server: homestead-rob
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},
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},
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"overallTTC": {
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},
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],
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}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Alerts
Alerts - Report
requires authentication
Alerts Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/alerts"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/alerts';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/alerts" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
server-timing: bootstrap;desc="Bootstrap";dur=2913.75207901, app;desc="App";dur=854, total;desc="Total";dur=2941.7381286621, initial-query-setup;desc="Initial Query Setup";dur=96, es-report-for-buckets;desc="ES Report For Buckets";dur=73, es-comminicating-buckets;desc="ES Comminicating Buckets";dur=15, es-threads;desc="ES Threads";dur=162, processing;desc="Processing";dur=40, determining-readunread-status;desc="Determining read/unread status";dur=20, es-threads-source;desc="ES Threads Source";dur=26, es-thread-message-counts;desc="ES Thread Message Counts";dur=3, getting-request-agent-timezone-data;desc="Getting Request Agent Timezone Data";dur=5, generating-email-volumes-table;desc="Generating Email Volumes Table";dur=2, generating-activity-table;desc="Generating Activity Table";dur=0, generating-conversations-table;desc="Generating Conversations Table";dur=0, generating-average-reply-times-table;desc="Generating Average Reply Times Table";dur=0, generating-responsiveness-table;desc="Generating Responsiveness Table";dur=0, sorting;desc="Sorting";dur=1, separating;desc="Separating";dur=0,
x-ttr-server: homestead-rob
{
"liveMessages": {
"current_page": 1,
"data": [
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 12:08:20",
"subject": "transform e-business web-readiness",
"references": null,
"replytime": null,
"classification": "first",
"raw_replytime": null,
"friendly_reply_time": "N/A",
"friendly_raw_reply_time": "N/A",
"email_domains": [
"stamm.com",
"timetoreply.com"
],
"email_domains_from": [
"stamm.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"stamm.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [
"STARRED"
],
"thread_id": 270,
"is_manually_excluded_from_sla_breach": true,
"matched_alerts": {
"1": "Test View (2h)"
},
"alerted_recipients": [
"[email protected]"
]
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 11:54:56",
"subject": "RE: streamline granular webservices",
"references": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 46496,
"classification": "reply-all",
"raw_replytime": 151188,
"friendly_reply_time": "12h:54m:56s",
"friendly_raw_reply_time": "41h:59m:48s",
"email_domains": [
"timetoreply.com"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"timetoreply.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]",
"[email protected]"
],
"email_usernames_cc": [
"[email protected]"
],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "internal",
"labels": [
"Books, Electronics & Clothing"
],
"thread_id": 16,
"is_manually_excluded_from_sla_breach": false,
"matched_alerts": {
"1": "Test View (2h)"
},
"alerted_recipients": [
"[email protected]",
"[email protected]",
"[email protected]"
]
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 11:51:58",
"subject": "RE: transform killer models",
"references": [
"[email protected]",
"[email protected]"
],
"replytime": 241,
"classification": "reply",
"raw_replytime": 241,
"friendly_reply_time": "04m:01s",
"friendly_raw_reply_time": "04m:01s",
"email_domains": [
"yundt.com",
"timetoreply.com"
],
"email_domains_from": [
"yundt.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"yundt.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [
"CATEGORY_PERSONAL",
"UNREAD"
],
"thread_id": 43,
"is_manually_excluded_from_sla_breach": false,
"matched_alerts": {
"1": "Test View (2h)"
},
"alerted_recipients": [
"[email protected]"
]
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 11:32:30",
"subject": "Web Enquiry Form: streamline revolutionary channels",
"references": null,
"replytime": null,
"classification": "first",
"raw_replytime": null,
"friendly_reply_time": "N/A",
"friendly_raw_reply_time": "N/A",
"email_domains": [
"hermann.com",
"timetoreply.com"
],
"email_domains_from": [
"hermann.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"hermann.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [
"UNREAD"
],
"thread_id": 269,
"is_manually_excluded_from_sla_breach": false,
"matched_alerts": {
"1": "Test View (2h)"
},
"alerted_recipients": [
"[email protected]"
]
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 10:22:33",
"subject": "FW: optimize value-added content",
"references": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 657,
"classification": "follow-up",
"raw_replytime": 657,
"friendly_reply_time": "10m:57s",
"friendly_raw_reply_time": "10m:57s",
"email_domains": [
"beier.com",
"timetoreply.com"
],
"email_domains_from": [
"beier.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"beier.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [
"STARRED",
"UNREAD"
],
"thread_id": 46,
"is_manually_excluded_from_sla_breach": false,
"matched_alerts": {
"1": "Test View (2h)"
},
"alerted_recipients": [
"[email protected]"
]
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 27th 2025 17:22:29",
"subject": "FW: Web Enquiry Form: seize leading-edge deliverables",
"references": [
"[email protected]"
],
"replytime": 1178,
"classification": "follow-up",
"raw_replytime": 1178,
"friendly_reply_time": "19m:38s",
"friendly_raw_reply_time": "19m:38s",
"email_domains": [
"hermann.com",
"timetoreply.com"
],
"email_domains_from": [
"hermann.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"hermann.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [
"Grocery & Shoes"
],
"thread_id": 44,
"is_manually_excluded_from_sla_breach": true,
"matched_alerts": {
"1": "Test View (2h)"
},
"alerted_recipients": [
"[email protected]"
]
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 27th 2025 17:17:12",
"subject": "RE: transition leading-edge experiences",
"references": [
"[email protected]",
"[email protected]"
],
"replytime": 176,
"classification": "reply",
"raw_replytime": 176,
"friendly_reply_time": "02m:56s",
"friendly_raw_reply_time": "02m:56s",
"email_domains": [
"kozey.com",
"timetoreply.com"
],
"email_domains_from": [
"kozey.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"kozey.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [
"UNREAD"
],
"thread_id": 304,
"is_manually_excluded_from_sla_breach": false,
"matched_alerts": {
"1": "Test View (2h)"
},
"alerted_recipients": [
"[email protected]"
]
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 27th 2025 16:28:03",
"subject": "RE: revolutionize web-enabled channels",
"references": [
"[email protected]",
"[email protected]"
],
"replytime": 0,
"classification": "reply",
"raw_replytime": 1076,
"friendly_reply_time": "00s",
"friendly_raw_reply_time": "17m:56s",
"email_domains": [
"timetoreply.com"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"timetoreply.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "internal",
"labels": [],
"thread_id": 41,
"is_manually_excluded_from_sla_breach": false,
"matched_alerts": {
"1": "Test View (2h)"
},
"alerted_recipients": [
"[email protected]"
]
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 27th 2025 16:18:51",
"subject": "RE: disintermediate turn-key models",
"references": [
"[email protected]",
"[email protected]"
],
"replytime": 11747,
"classification": "reply-all",
"raw_replytime": 11747,
"friendly_reply_time": "03h:15m:47s",
"friendly_raw_reply_time": "03h:15m:47s",
"email_domains": [
"hintz.info",
"harris.com",
"timetoreply.com",
"lebsack.com",
"greenfelder.biz",
"gmail.com",
"ortiz.com",
"mayert.com"
],
"email_domains_from": [
"hintz.info"
],
"email_domains_to": [
"harris.com",
"timetoreply.com",
"lebsack.com",
"greenfelder.biz"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"hintz.info"
],
"email_domains_received": [
"harris.com",
"timetoreply.com",
"lebsack.com",
"greenfelder.biz",
"gmail.com",
"ortiz.com",
"mayert.com"
],
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_cc": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [
"CATEGORY_PERSONAL",
"CATEGORY_PROMOTIONS",
"IMPORTANT",
"SENT"
],
"thread_id": 39,
"is_manually_excluded_from_sla_breach": false,
"matched_alerts": {
"1": "Test View (2h)"
},
"alerted_recipients": [
"[email protected]"
]
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 27th 2025 15:29:35",
"subject": "RE: Web Enquiry Form: disintermediate holistic technologies",
"references": [
"[email protected]",
"[email protected]"
],
"replytime": 5158,
"classification": "reply",
"raw_replytime": 5158,
"friendly_reply_time": "01h:25m:58s",
"friendly_raw_reply_time": "01h:25m:58s",
"email_domains": [
"schinner.org",
"timetoreply.com"
],
"email_domains_from": [
"schinner.org"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"schinner.org"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [],
"thread_id": 257,
"is_manually_excluded_from_sla_breach": false,
"matched_alerts": {
"1": "Test View (2h)"
},
"alerted_recipients": [
"[email protected]"
]
}
],
"first_page_url": "https://portal.timetoreply.com/api/reports/alerts?page=1",
"from": 1,
"last_page": 17,
"last_page_url": "https://portal.timetoreply.com/api/reports/alerts?page=17",
"links": [
{
"url": null,
"label": "« Previous",
"page": null,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts?page=1",
"label": "1",
"page": 1,
"active": true
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts?page=2",
"label": "2",
"page": 2,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts?page=3",
"label": "3",
"page": 3,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts?page=4",
"label": "4",
"page": 4,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts?page=5",
"label": "5",
"page": 5,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts?page=6",
"label": "6",
"page": 6,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts?page=7",
"label": "7",
"page": 7,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts?page=8",
"label": "8",
"page": 8,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts?page=9",
"label": "9",
"page": 9,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts?page=10",
"label": "10",
"page": 10,
"active": false
},
{
"url": null,
"label": "...",
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts?page=16",
"label": "16",
"page": 16,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts?page=17",
"label": "17",
"page": 17,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts?page=2",
"label": "Next »",
"page": 2,
"active": false
}
],
"next_page_url": "https://portal.timetoreply.com/api/reports/alerts?page=2",
"path": "https://portal.timetoreply.com/api/reports/alerts",
"per_page": 10,
"prev_page_url": null,
"to": 10,
"total": 162
},
"handledMessages": {
"current_page": 1,
"data": [
{
"internet_message_id": "[email protected]",
"date_time": "Nov 26th 2025 16:47:24",
"subject": "RE: syndicate back-end solutions",
"references": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 57600,
"classification": "reply",
"raw_replytime": 177758,
"friendly_reply_time": "16h:00m:00s",
"friendly_raw_reply_time": "49h:22m:38s",
"email_domains": [
"timetoreply.com",
"crona.org"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"crona.org"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"timetoreply.com"
],
"email_domains_received": [
"crona.org"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "outbound",
"labels": [
"UNREAD"
],
"thread_id": 184,
"is_manually_excluded_from_sla_breach": false,
"matched_alerts": {
"1": "Test View (2h)"
},
"alerted_recipients": []
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 21st 2025 16:26:17",
"subject": "RE: optimize impactful infomediaries",
"references": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 1020,
"classification": "reply",
"raw_replytime": 6197,
"friendly_reply_time": "17m:00s",
"friendly_raw_reply_time": "01h:43m:17s",
"email_domains": [
"timetoreply.com",
"johns.com"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"johns.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"timetoreply.com"
],
"email_domains_received": [
"johns.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "outbound",
"labels": [
"Music"
],
"thread_id": 447,
"is_manually_excluded_from_sla_breach": false,
"matched_alerts": {
"1": "Test View (2h)"
},
"alerted_recipients": []
}
],
"first_page_url": "https://portal.timetoreply.com/api/reports/alerts?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://portal.timetoreply.com/api/reports/alerts?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"page": null,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts?page=1",
"label": "1",
"page": 1,
"active": true
},
{
"url": null,
"label": "Next »",
"page": null,
"active": false
}
],
"next_page_url": null,
"path": "https://portal.timetoreply.com/api/reports/alerts",
"per_page": 10,
"prev_page_url": null,
"to": 2,
"total": 2
},
"mailbox_list": {
"[email protected]": {
"id": 2,
"name": "Godfrey Waelchi",
"email_usernames": [
"[email protected]"
],
"type": "agent"
},
"[email protected]": {
"id": 1,
"name": "Henri Wilkinson",
"email_usernames": [
"[email protected]"
],
"type": "agent"
},
"[email protected]": {
"id": 6,
"name": "Clay Rosenbaum",
"email_usernames": [
"[email protected]"
],
"type": "agent"
},
"[email protected]": {
"id": 4,
"name": "Russell Kutch",
"email_usernames": [
"[email protected]"
],
"type": "agent"
}
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Mailbox Alerts
Alerts - Report
requires authentication
Alerts Report Data for a specific mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/alerts/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/alerts/1';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/alerts/1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
server-timing: bootstrap;desc="Bootstrap";dur=2954.3430805206, app;desc="App";dur=894, total;desc="Total";dur=2994.3830966949, initial-query-setup;desc="Initial Query Setup";dur=96, es-report-for-buckets;desc="ES Report For Buckets";dur=73, es-comminicating-buckets;desc="ES Comminicating Buckets";dur=15, es-threads;desc="ES Threads";dur=162, processing;desc="Processing";dur=40, determining-readunread-status;desc="Determining read/unread status";dur=20, es-threads-source;desc="ES Threads Source";dur=26, es-thread-message-counts;desc="ES Thread Message Counts";dur=3, getting-request-agent-timezone-data;desc="Getting Request Agent Timezone Data";dur=5, generating-email-volumes-table;desc="Generating Email Volumes Table";dur=2, generating-activity-table;desc="Generating Activity Table";dur=0, generating-conversations-table;desc="Generating Conversations Table";dur=0, generating-average-reply-times-table;desc="Generating Average Reply Times Table";dur=0, generating-responsiveness-table;desc="Generating Responsiveness Table";dur=0, sorting;desc="Sorting";dur=1, separating;desc="Separating";dur=0,
x-ttr-server: homestead-rob
{
"messages": {
"current_page": 1,
"data": [
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 11:54:56",
"subject": "RE: streamline granular webservices",
"references": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 46496,
"classification": "reply-all",
"raw_replytime": 151188,
"friendly_reply_time": "12h:54m:56s",
"friendly_raw_reply_time": "41h:59m:48s",
"email_domains": [
"timetoreply.com"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"timetoreply.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]",
"[email protected]"
],
"email_usernames_cc": [
"[email protected]"
],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "internal",
"labels": [
"Books, Electronics & Clothing"
],
"thread_id": 16,
"is_manually_excluded_from_sla_breach": false,
"matched_alerts": {
"1": "Test View (2h)"
},
"alert_type": "live",
"alerted_recipients": [
"[email protected]",
"[email protected]",
"[email protected]"
]
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 11:51:58",
"subject": "RE: transform killer models",
"references": [
"[email protected]",
"[email protected]"
],
"replytime": 241,
"classification": "reply",
"raw_replytime": 241,
"friendly_reply_time": "04m:01s",
"friendly_raw_reply_time": "04m:01s",
"email_domains": [
"yundt.com",
"timetoreply.com"
],
"email_domains_from": [
"yundt.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"yundt.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [
"CATEGORY_PERSONAL",
"UNREAD"
],
"thread_id": 43,
"is_manually_excluded_from_sla_breach": false,
"matched_alerts": {
"1": "Test View (2h)"
},
"alert_type": "live",
"alerted_recipients": [
"[email protected]"
]
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 10:22:33",
"subject": "FW: optimize value-added content",
"references": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 657,
"classification": "follow-up",
"raw_replytime": 657,
"friendly_reply_time": "10m:57s",
"friendly_raw_reply_time": "10m:57s",
"email_domains": [
"beier.com",
"timetoreply.com"
],
"email_domains_from": [
"beier.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"beier.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [
"STARRED",
"UNREAD"
],
"thread_id": 46,
"is_manually_excluded_from_sla_breach": false,
"matched_alerts": {
"1": "Test View (2h)"
},
"alert_type": "live",
"alerted_recipients": [
"[email protected]"
]
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 27th 2025 17:22:29",
"subject": "FW: Web Enquiry Form: seize leading-edge deliverables",
"references": [
"[email protected]"
],
"replytime": 1178,
"classification": "follow-up",
"raw_replytime": 1178,
"friendly_reply_time": "19m:38s",
"friendly_raw_reply_time": "19m:38s",
"email_domains": [
"hermann.com",
"timetoreply.com"
],
"email_domains_from": [
"hermann.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"hermann.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [
"Grocery & Shoes"
],
"thread_id": 44,
"is_manually_excluded_from_sla_breach": true,
"matched_alerts": {
"1": "Test View (2h)"
},
"alert_type": "live",
"alerted_recipients": [
"[email protected]"
]
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 27th 2025 16:18:51",
"subject": "RE: disintermediate turn-key models",
"references": [
"[email protected]",
"[email protected]"
],
"replytime": 11747,
"classification": "reply-all",
"raw_replytime": 11747,
"friendly_reply_time": "03h:15m:47s",
"friendly_raw_reply_time": "03h:15m:47s",
"email_domains": [
"hintz.info",
"harris.com",
"timetoreply.com",
"lebsack.com",
"greenfelder.biz",
"gmail.com",
"ortiz.com",
"mayert.com"
],
"email_domains_from": [
"hintz.info"
],
"email_domains_to": [
"harris.com",
"timetoreply.com",
"lebsack.com",
"greenfelder.biz"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"hintz.info"
],
"email_domains_received": [
"harris.com",
"timetoreply.com",
"lebsack.com",
"greenfelder.biz",
"gmail.com",
"ortiz.com",
"mayert.com"
],
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_cc": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [
"CATEGORY_PERSONAL",
"CATEGORY_PROMOTIONS",
"IMPORTANT",
"SENT"
],
"thread_id": 39,
"is_manually_excluded_from_sla_breach": false,
"matched_alerts": {
"1": "Test View (2h)"
},
"alert_type": "live",
"alerted_recipients": [
"[email protected]"
]
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 27th 2025 14:50:30",
"subject": "reintermediate e-business models",
"references": null,
"replytime": null,
"classification": "first",
"raw_replytime": null,
"friendly_reply_time": "N/A",
"friendly_raw_reply_time": "N/A",
"email_domains": [
"bauch.com",
"timetoreply.com"
],
"email_domains_from": [
"bauch.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"bauch.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [],
"thread_id": 40,
"is_manually_excluded_from_sla_breach": false,
"matched_alerts": {
"1": "Test View (2h)"
},
"alert_type": "live",
"alerted_recipients": [
"[email protected]"
]
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 27th 2025 12:48:23",
"subject": "FW: transform 24/365 paradigms",
"references": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": null,
"classification": "first",
"raw_replytime": null,
"friendly_reply_time": "N/A",
"friendly_raw_reply_time": "N/A",
"email_domains": [
"dare.biz",
"timetoreply.com"
],
"email_domains_from": [
"dare.biz"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"dare.biz"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [],
"thread_id": 38,
"is_manually_excluded_from_sla_breach": false,
"matched_alerts": {
"1": "Test View (2h)"
},
"alert_type": "live",
"alerted_recipients": [
"[email protected]"
]
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 27th 2025 12:47:25",
"subject": "Web Enquiry Form: engineer interactive e-tailers",
"references": null,
"replytime": null,
"classification": "first",
"raw_replytime": null,
"friendly_reply_time": "N/A",
"friendly_raw_reply_time": "N/A",
"email_domains": [
"vandervort.com",
"timetoreply.com"
],
"email_domains_from": [
"vandervort.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"vandervort.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [
"Tools, Shoes & Clothing",
"UNREAD"
],
"thread_id": 37,
"is_manually_excluded_from_sla_breach": false,
"matched_alerts": {
"1": "Test View (2h)"
},
"alert_type": "live",
"alerted_recipients": [
"[email protected]"
]
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 27th 2025 12:21:05",
"subject": "FW: incubate distributed functionalities",
"references": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 84143,
"classification": "follow-up",
"raw_replytime": 84143,
"friendly_reply_time": "23h:22m:23s",
"friendly_raw_reply_time": "23h:22m:23s",
"email_domains": [
"moore.info",
"timetoreply.com"
],
"email_domains_from": [
"moore.info"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"moore.info"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [],
"thread_id": 31,
"is_manually_excluded_from_sla_breach": false,
"matched_alerts": {
"1": "Test View (2h)"
},
"alert_type": "live",
"alerted_recipients": [
"[email protected]"
]
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 27th 2025 11:51:44",
"subject": "FW: deploy visionary solutions",
"references": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 777,
"classification": "follow-up",
"raw_replytime": 777,
"friendly_reply_time": "12m:57s",
"friendly_raw_reply_time": "12m:57s",
"email_domains": [
"waelchi.com",
"timetoreply.com"
],
"email_domains_from": [
"waelchi.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"waelchi.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [],
"thread_id": 34,
"is_manually_excluded_from_sla_breach": false,
"matched_alerts": {
"1": "Test View (2h)"
},
"alert_type": "live",
"alerted_recipients": [
"[email protected]"
]
}
],
"first_page_url": "https://portal.timetoreply.com/api/reports/alerts/1?page=1",
"from": 1,
"last_page": 10,
"last_page_url": "https://portal.timetoreply.com/api/reports/alerts/1?page=10",
"links": [
{
"url": null,
"label": "« Previous",
"page": null,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts/1?page=1",
"label": "1",
"page": 1,
"active": true
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts/1?page=2",
"label": "2",
"page": 2,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts/1?page=3",
"label": "3",
"page": 3,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts/1?page=4",
"label": "4",
"page": 4,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts/1?page=5",
"label": "5",
"page": 5,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts/1?page=6",
"label": "6",
"page": 6,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts/1?page=7",
"label": "7",
"page": 7,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts/1?page=8",
"label": "8",
"page": 8,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts/1?page=9",
"label": "9",
"page": 9,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts/1?page=10",
"label": "10",
"page": 10,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/reports/alerts/1?page=2",
"label": "Next »",
"page": 2,
"active": false
}
],
"next_page_url": "https://portal.timetoreply.com/api/reports/alerts/1?page=2",
"path": "https://portal.timetoreply.com/api/reports/alerts/1",
"per_page": 10,
"prev_page_url": null,
"to": 10,
"total": 91
},
"mailbox_list": {
"[email protected]": {
"id": 1,
"name": "Henri Wilkinson",
"email_usernames": [
"[email protected]"
],
"type": "agent"
},
"[email protected]": {
"id": 6,
"name": "Clay Rosenbaum",
"email_usernames": [
"[email protected]"
],
"type": "agent"
},
"[email protected]": {
"id": 4,
"name": "Russell Kutch",
"email_usernames": [
"[email protected]"
],
"type": "agent"
}
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Logs
Conversations
Conversations - Report
requires authentication
Conversation (Thread) Logs data The full list of available columns for the "columns" parameter are:
- id
- init_agent_reply_time
- init_agent_action_time
- total_agent_reply_time
- last_received_at_date_time
- thread_type
- thread_status
- raw_init_agent_reply_time
- init_agent_reply_message_id
- init_reply_agent_id
- time_to_close
- raw_time_to_close
- friendly_initial_reply_time
- friendly_raw_initial_reply_time
- friendly_total_reply_time
- microsoft_conversations
- email_usernames
- email_usernames_from
- email_usernames_reply_to
- email_usernames_senders
- email_usernames_to
- email_usernames_received
- email_domains
- date_times
- message_classifications
- message_subjects
- messages
- labels
- has_contact_success
- contact_success_time
- contact_reply_time
- subject
- initial_reply_is_relevant
- initial_reply_is_included_in_stats
- initial_reply_is_outlier
- friendly_time_to_close
- friendly_raw_time_to_close
- is_manually_excluded_from_sla_breach
- customer_has_response
- within_percentile_rank
- messages.internet_message_id
- messages.date_time
- messages.timestamp
- messages.subject
- messages.references
- messages.replytime
- messages.classification
- messages.raw_replytime
- messages.friendly_reply_time
- messages.friendly_raw_reply_time
- messages.email_domains
- messages.email_domains_from
- messages.email_domains_to
- messages.email_domains_reply_to
- messages.email_domains_senders
- messages.email_domains_received
- messages.email_usernames
- messages.email_usernames_from
- messages.email_usernames_to
- messages.email_usernames_cc
- messages.email_usernames_reply_to
- messages.email_usernames_senders
- messages.email_usernames_received
- messages.is_initial_reply
- messages.is_newest_message
- messages.message_type
- messages.labels
- messages.reply_is_relevant
- messages.is_closing_email
- messages.is_included_in_stats
- messages.reply_is_outlier
- messages.agents_read_status
- messages.thread_id
- messages.thread_message_count
- messages.is_manually_excluded_from_sla_breach
- messages.within_percentile_rank
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/logs/conversations"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/logs/conversations';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/logs/conversations" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
server-timing: bootstrap;desc="Bootstrap";dur=1661.1249446869, app;desc="App";dur=363, total;desc="Total";dur=1831.876039505, initial-query-setup;desc="Initial Query Setup";dur=12, es-report-for-buckets;desc="ES Report For Buckets";dur=0, es-comminicating-buckets;desc="ES Comminicating Buckets";dur=0, es-threads;desc="ES Threads";dur=54, processing;desc="Processing";dur=2, determining-readunread-status;desc="Determining read/unread status";dur=16, es-threads-source;desc="ES Threads Source";dur=26,
x-ttr-server: homestead-rob
{
"threads": {
"current_page": 1,
"data": [
{
"id": 227,
"init_agent_reply_time": null,
"init_agent_action_time": null,
"total_agent_reply_time": 0,
"last_received_at_date_time": "Nov 28th 2025 14:06:04",
"thread_type": "outbound",
"thread_status": "await-customer",
"raw_init_agent_reply_time": null,
"init_agent_reply_message_id": null,
"init_reply_agent_id": null,
"time_to_close": null,
"raw_time_to_close": null,
"friendly_initial_reply_time": "Pending",
"friendly_raw_initial_reply_time": "Pending",
"friendly_total_reply_time": "N/A",
"microsoft_conversations": [],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"email_domains": [
"timetoreply.com",
"schinner.org"
],
"date_times": [
"2025-11-28 14:06:04"
],
"message_classifications": [
"first"
],
"message_subjects": [
"RE: transform compelling action-items"
],
"messages": [
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 14:06:04",
"timestamp": 1764338764,
"subject": "RE: transform compelling action-items",
"references": [
"[email protected]"
],
"replytime": null,
"classification": "first",
"raw_replytime": null,
"friendly_reply_time": "N/A",
"friendly_raw_reply_time": "N/A",
"email_domains": [
"timetoreply.com",
"schinner.org"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"schinner.org"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"timetoreply.com"
],
"email_domains_received": [
"schinner.org"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "outbound",
"labels": [],
"reply_is_relevant": true,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_outlier": false,
"is_manually_excluded_from_sla_breach": false
}
],
"labels": [],
"has_contact_success": false,
"contact_success_time": null,
"contact_reply_time": null,
"subject": "RE: transform compelling action-items",
"initial_reply_is_relevant": true,
"initial_reply_is_included_in_stats": true,
"initial_reply_is_outlier": false,
"friendly_time_to_close": "N/A",
"friendly_raw_time_to_close": "N/A",
"is_manually_excluded_from_sla_breach": false,
"customer_has_response": false
},
{
"id": 663,
"init_agent_reply_time": 178,
"init_agent_action_time": 178,
"total_agent_reply_time": 158547,
"last_received_at_date_time": "Nov 28th 2025 13:57:15",
"thread_type": "outbound",
"thread_status": "closed",
"raw_init_agent_reply_time": 178,
"init_agent_reply_message_id": "[email protected]",
"init_reply_agent_id": null,
"time_to_close": 46635,
"raw_time_to_close": 158906,
"friendly_initial_reply_time": "02m:58s",
"friendly_raw_initial_reply_time": "02m:58s",
"friendly_total_reply_time": "44h:02m:27s",
"microsoft_conversations": [
"VCcciCLxEQOyZYFr06",
"j3exbF7DmRUvsaoxRr"
],
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_reply_to": [
"[email protected]"
],
"email_usernames_senders": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_to": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_received": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_domains": [
"hotmail.com",
"timetoreply.com",
"dooley.org"
],
"date_times": [
"2025-11-28 13:57:15",
"2025-11-26 17:57:46",
"2025-11-26 17:51:47",
"2025-11-26 17:48:49"
],
"message_classifications": [
"reply",
"first"
],
"message_subjects": [
"RE: Web Enquiry Form: maximize real-time ROI"
],
"messages": [
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 13:57:15",
"timestamp": 1764338235,
"subject": "RE: Web Enquiry Form: maximize real-time ROI",
"references": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 158369,
"classification": "reply",
"raw_replytime": 158369,
"friendly_reply_time": "43h:59m:29s",
"friendly_raw_reply_time": "43h:59m:29s",
"email_domains": [
"hotmail.com",
"timetoreply.com"
],
"email_domains_from": [
"hotmail.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"hotmail.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [
"CATEGORY_PERSONAL",
"UNREAD",
"INBOX",
"CATEGORY_FORUMS"
],
"reply_is_relevant": false,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_outlier": false,
"agents_read_status": {
"[email protected]": false
},
"is_manually_excluded_from_sla_breach": false
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 26th 2025 17:57:46",
"timestamp": 1764179866,
"subject": "RE: Web Enquiry Form: maximize real-time ROI",
"references": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 0,
"classification": "reply",
"raw_replytime": 359,
"friendly_reply_time": "00s",
"friendly_raw_reply_time": "05m:59s",
"email_domains": [
"timetoreply.com",
"hotmail.com"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"hotmail.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"timetoreply.com"
],
"email_domains_received": [
"hotmail.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": false,
"message_type": "outbound",
"labels": [
"Sports & Baby"
],
"reply_is_relevant": true,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_outlier": false,
"is_manually_excluded_from_sla_breach": false
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 26th 2025 17:51:47",
"timestamp": 1764179507,
"subject": "RE: Web Enquiry Form: maximize real-time ROI",
"references": [
"[email protected]",
"[email protected]"
],
"replytime": 178,
"classification": "reply",
"raw_replytime": 178,
"friendly_reply_time": "02m:58s",
"friendly_raw_reply_time": "02m:58s",
"email_domains": [
"dooley.org",
"timetoreply.com",
"hotmail.com"
],
"email_domains_from": [
"dooley.org"
],
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"next_page_url": "https://portal.timetoreply.com/api/logs/conversations?page=2",
"path": "https://portal.timetoreply.com/api/logs/conversations",
"per_page": 15,
"prev_page_url": null,
"to": 15,
"total": 652
},
"stats": {
"threads": {
"total": 652,
"internal": 62,
"inbound": 455,
"outbound": 135,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 0,
"have_replies": 494,
"have_replies_from_agents": 444,
"have_no_replies_from_agents": 208,
"completionRatio": {
"ratio": 83.3,
"numerator": 379,
"denominator": 455
},
"handledRate": {
"rate": 0,
"numerator": 0,
"denominator": 652
},
"top_labels": "",
"messages_per_conversations_avg": 1.3,
"messages_sent_per_conversations_avg": 1.3,
"messages_received_per_conversations_avg": 0,
"labels": {
"total": 0,
"list": []
}
},
"messages": {
"count": 1763,
"initial": 0,
"replies": 946,
"forward": 0,
"follow_up": 0,
"received": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 860,
"initial": 0,
"replies": 584,
"forward": 0,
"follow_up": 0,
"initial_replies": 379,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 584
},
"initialTTR": {
"friendly": "1h:33m",
"raw": 5594,
"friendly_no_business": "1h:58m",
"raw_no_business": 7113,
"deviation_friendly": "11m:10s",
"deviation_raw": 670,
"deviation_friendly_no_business": "11m:1s",
"deviation_raw_no_business": 661,
"median_friendly": "21m:21s",
"median_raw": 1281,
"median_friendly_no_business": "22m:16s",
"median_raw_no_business": 1336,
"consistency_score": "47.7%",
"consistency_score_no_business": "50.52%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 379
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A"
},
"dailyStats": [],
"type": "stats"
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Messages
Messages - Report
requires authentication
Message Logs data The full list of available columns for the "columns" parameter are:
- internet_message_id
- date_time
- timestamp
- subject
- references
- replytime
- classification
- raw_replytime
- friendly_reply_time
- friendly_raw_reply_time
- email_domains
- email_domains_from
- email_domains_to
- email_domains_reply_to
- email_domains_senders
- email_domains_received
- email_usernames
- email_usernames_from
- email_usernames_to
- email_usernames_cc
- email_usernames_reply_to
- email_usernames_senders
- email_usernames_received
- is_initial_reply
- is_newest_message
- message_type
- labels
- reply_is_relevant
- is_closing_email
- is_included_in_stats
- reply_is_outlier
- agents_read_status
- thread_id
- thread_message_count
- is_manually_excluded_from_sla_breach
- within_percentile_rank
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/logs/messages"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/logs/messages';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/logs/messages" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
server-timing: bootstrap;desc="Bootstrap";dur=1884.3739032745, app;desc="App";dur=403, total;desc="Total";dur=1924.299955368, initial-query-setup;desc="Initial Query Setup";dur=21, es-report-for-buckets;desc="ES Report For Buckets";dur=0, es-comminicating-buckets;desc="ES Comminicating Buckets";dur=0, es-threads;desc="ES Threads";dur=62, processing;desc="Processing";dur=2, determining-readunread-status;desc="Determining read/unread status";dur=20, es-threads-source;desc="ES Threads Source";dur=26, es-thread-message-counts;desc="ES Thread Message Counts";dur=3,
x-ttr-server: homestead-rob
{
"messages": {
"current_page": 1,
"data": [
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 14:06:04",
"timestamp": 1764338764,
"subject": "RE: transform compelling action-items",
"references": [
"[email protected]"
],
"replytime": null,
"classification": "first",
"raw_replytime": null,
"friendly_reply_time": "N/A",
"friendly_raw_reply_time": "N/A",
"email_domains": [
"timetoreply.com",
"schinner.org"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"schinner.org"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"timetoreply.com"
],
"email_domains_received": [
"schinner.org"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "outbound",
"labels": [],
"reply_is_relevant": true,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_outlier": false,
"thread_id": 227,
"thread_message_count": 1,
"is_manually_excluded_from_sla_breach": false
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 13:57:15",
"timestamp": 1764338235,
"subject": "RE: Web Enquiry Form: maximize real-time ROI",
"references": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 158369,
"classification": "reply",
"raw_replytime": 158369,
"friendly_reply_time": "43h:59m:29s",
"friendly_raw_reply_time": "43h:59m:29s",
"email_domains": [
"hotmail.com",
"timetoreply.com"
],
"email_domains_from": [
"hotmail.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"hotmail.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [
"CATEGORY_PERSONAL",
"UNREAD",
"INBOX",
"CATEGORY_FORUMS"
],
"reply_is_relevant": false,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_outlier": false,
"agents_read_status": {
"[email protected]": false
},
"thread_id": 663,
"thread_message_count": 4,
"is_manually_excluded_from_sla_breach": false
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 13:50:57",
"timestamp": 1764337857,
"subject": "RE: implement back-end methodologies",
"references": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 57609,
"classification": "reply-all",
"raw_replytime": 172809,
"friendly_reply_time": "16h:00m:09s",
"friendly_raw_reply_time": "48h:00m:09s",
"email_domains": [
"timetoreply.com"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"timetoreply.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"email_usernames_cc": [
"[email protected]",
"[email protected]"
],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "internal",
"labels": [
"UNREAD"
],
"reply_is_relevant": true,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_outlier": false,
"agents_read_status": {
"[email protected]": true,
"[email protected]": true,
"[email protected]": true,
"[email protected]": false,
"[email protected]": true
},
"thread_id": 656,
"thread_message_count": 4,
"is_manually_excluded_from_sla_breach": false
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 13:44:46",
"timestamp": 1764337486,
"subject": "RE: reinvent cross-platform action-items",
"references": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 697,
"classification": "reply",
"raw_replytime": 697,
"friendly_reply_time": "11m:37s",
"friendly_raw_reply_time": "11m:37s",
"email_domains": [
"hotmail.com",
"timetoreply.com"
],
"email_domains_from": [
"hotmail.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"hotmail.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [],
"reply_is_relevant": false,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_outlier": false,
"agents_read_status": {
"[email protected]": true
},
"thread_id": 990,
"thread_message_count": 4,
"is_manually_excluded_from_sla_breach": false
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 13:44:12",
"timestamp": 1764337452,
"subject": "FW: Web Enquiry Form: leverage e-business convergence (Excluded from statistics because it's a closing email)",
"references": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": null,
"classification": "forward",
"raw_replytime": null,
"friendly_reply_time": "Pending",
"friendly_raw_reply_time": "Pending",
"email_domains": [
"timetoreply.com"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"timetoreply.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "internal",
"labels": [],
"reply_is_relevant": true,
"is_closing_email": true,
"is_included_in_stats": true,
"reply_is_outlier": false,
"thread_id": 713,
"thread_message_count": 5,
"is_manually_excluded_from_sla_breach": false
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 13:43:51",
"timestamp": 1764337431,
"subject": "RE: redefine best-of-breed platforms",
"references": [
"[email protected]"
],
"replytime": 14280,
"classification": "reply",
"raw_replytime": 14280,
"friendly_reply_time": "03h:58m:00s",
"friendly_raw_reply_time": "03h:58m:00s",
"email_domains": [
"timetoreply.com",
"kohler.info"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"kohler.info"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"timetoreply.com"
],
"email_domains_received": [
"kohler.info"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": true,
"is_newest_message": true,
"message_type": "outbound",
"labels": [],
"reply_is_relevant": true,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_outlier": false,
"thread_id": 220,
"thread_message_count": 2,
"is_manually_excluded_from_sla_breach": false
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 13:34:06",
"timestamp": 1764336846,
"subject": "RE: redefine revolutionary convergence",
"references": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 2938,
"classification": "reply",
"raw_replytime": 2938,
"friendly_reply_time": "48m:58s",
"friendly_raw_reply_time": "48m:58s",
"email_domains": [
"yundt.com",
"timetoreply.com"
],
"email_domains_from": [
"yundt.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"yundt.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "inbound",
"labels": [],
"reply_is_relevant": false,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_outlier": false,
"agents_read_status": {
"[email protected]": true
},
"thread_id": 306,
"thread_message_count": 5,
"is_manually_excluded_from_sla_breach": false
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 13:33:09",
"timestamp": 1764336789,
"subject": "RE: reinvent cross-platform action-items",
"references": [
"[email protected]",
"[email protected]"
],
"replytime": 42034,
"classification": "reply",
"raw_replytime": 99634,
"friendly_reply_time": "11h:40m:34s",
"friendly_raw_reply_time": "27h:40m:34s",
"email_domains": [
"timetoreply.com",
"hotmail.com"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"hotmail.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"timetoreply.com"
],
"email_domains_received": [
"hotmail.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": false,
"message_type": "outbound",
"labels": [],
"reply_is_relevant": true,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_outlier": false,
"thread_id": 990,
"thread_message_count": 4,
"is_manually_excluded_from_sla_breach": false
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 13:28:20",
"timestamp": 1764336500,
"subject": "FW: deliver end-to-end niches (Excluded from statistics because it's a closing email)",
"references": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": null,
"classification": "forward",
"raw_replytime": null,
"friendly_reply_time": "Pending",
"friendly_raw_reply_time": "Pending",
"email_domains": [
"timetoreply.com"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"timetoreply.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "internal",
"labels": [],
"reply_is_relevant": true,
"is_closing_email": true,
"is_included_in_stats": true,
"reply_is_outlier": false,
"thread_id": 223,
"thread_message_count": 4,
"is_manually_excluded_from_sla_breach": false
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 13:27:21",
"timestamp": 1764336441,
"subject": "RE: Web Enquiry Form: facilitate e-business infrastructures",
"references": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 267,
"classification": "reply",
"raw_replytime": 267,
"friendly_reply_time": "04m:27s",
"friendly_raw_reply_time": "04m:27s",
"email_domains": [
"timetoreply.com",
"koch.info"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"koch.info"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"timetoreply.com"
],
"email_domains_received": [
"koch.info"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "outbound",
"labels": [],
"reply_is_relevant": true,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_outlier": false,
"thread_id": 1000,
"thread_message_count": 4,
"is_manually_excluded_from_sla_breach": false
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 13:22:54",
"timestamp": 1764336174,
"subject": "RE: Web Enquiry Form: facilitate e-business infrastructures",
"references": [
"[email protected]",
"[email protected]"
],
"replytime": 5187,
"classification": "reply",
"raw_replytime": 5187,
"friendly_reply_time": "01h:26m:27s",
"friendly_raw_reply_time": "01h:26m:27s",
"email_domains": [
"koch.info",
"timetoreply.com"
],
"email_domains_from": [
"koch.info"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"koch.info"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": false,
"message_type": "inbound",
"labels": [],
"reply_is_relevant": false,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_outlier": false,
"agents_read_status": {
"[email protected]": true
},
"thread_id": 1000,
"thread_message_count": 4,
"is_manually_excluded_from_sla_breach": false
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 13:15:29",
"timestamp": 1764335729,
"subject": "FW: architect granular communities (Excluded from statistics because it's a closing email)",
"references": [
"[email protected]",
"[email protected]"
],
"replytime": null,
"classification": "forward",
"raw_replytime": null,
"friendly_reply_time": "Pending",
"friendly_raw_reply_time": "Pending",
"email_domains": [
"timetoreply.com"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"timetoreply.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "internal",
"labels": [],
"reply_is_relevant": true,
"is_closing_email": true,
"is_included_in_stats": true,
"reply_is_outlier": false,
"thread_id": 264,
"thread_message_count": 3,
"is_manually_excluded_from_sla_breach": false
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 13:02:31",
"timestamp": 1764334951,
"subject": "FW: embrace bleeding-edge supply-chains (Excluded from statistics because it's a closing email)",
"references": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": null,
"classification": "forward",
"raw_replytime": null,
"friendly_reply_time": "Pending",
"friendly_raw_reply_time": "Pending",
"email_domains": [
"timetoreply.com"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"timetoreply.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "internal",
"labels": [
"IMPORTANT",
"UNREAD",
"INBOX"
],
"reply_is_relevant": true,
"is_closing_email": true,
"is_included_in_stats": true,
"reply_is_outlier": false,
"thread_id": 828,
"thread_message_count": 5,
"is_manually_excluded_from_sla_breach": false
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 12:58:54",
"timestamp": 1764334734,
"subject": "FW: Web Enquiry Form: leverage e-business convergence",
"references": [
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 2368,
"classification": "follow-up",
"raw_replytime": 2368,
"friendly_reply_time": "39m:28s",
"friendly_raw_reply_time": "39m:28s",
"email_domains": [
"wehner.info",
"timetoreply.com"
],
"email_domains_from": [
"wehner.info"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"wehner.info"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": false,
"message_type": "inbound",
"labels": [],
"reply_is_relevant": false,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_outlier": false,
"agents_read_status": {
"[email protected]": true
},
"thread_id": 713,
"thread_message_count": 5,
"is_manually_excluded_from_sla_breach": false
},
{
"internet_message_id": "[email protected]",
"date_time": "Nov 28th 2025 12:52:58",
"timestamp": 1764334378,
"subject": "FW: drive value-added e-services",
"references": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"replytime": 1227,
"classification": "follow-up",
"raw_replytime": 1227,
"friendly_reply_time": "20m:27s",
"friendly_raw_reply_time": "20m:27s",
"email_domains": [
"timetoreply.com"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_reply_to": [],
"email_domains_senders": [
"timetoreply.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"[email protected]",
"[email protected]"
],
"email_usernames_from": [
"[email protected]"
],
"email_usernames_to": [
"[email protected]"
],
"email_usernames_cc": [],
"email_usernames_reply_to": [],
"email_usernames_senders": [
"[email protected]"
],
"email_usernames_received": [
"[email protected]"
],
"is_initial_reply": false,
"is_newest_message": true,
"message_type": "internal",
"labels": [],
"reply_is_relevant": true,
"is_closing_email": false,
"is_included_in_stats": true,
"reply_is_outlier": false,
"agents_read_status": {
"[email protected]": true
},
"thread_id": 415,
"thread_message_count": 3,
"is_manually_excluded_from_sla_breach": true
}
],
"first_page_url": "https://portal.timetoreply.com/api/logs/messages?page=1",
"from": 1,
"last_page": 118,
"last_page_url": "https://portal.timetoreply.com/api/logs/messages?page=118",
"links": [
{
"url": null,
"label": "« Previous",
"page": null,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/logs/messages?page=1",
"label": "1",
"page": 1,
"active": true
},
{
"url": "https://portal.timetoreply.com/api/logs/messages?page=2",
"label": "2",
"page": 2,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/logs/messages?page=3",
"label": "3",
"page": 3,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/logs/messages?page=4",
"label": "4",
"page": 4,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/logs/messages?page=5",
"label": "5",
"page": 5,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/logs/messages?page=6",
"label": "6",
"page": 6,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/logs/messages?page=7",
"label": "7",
"page": 7,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/logs/messages?page=8",
"label": "8",
"page": 8,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/logs/messages?page=9",
"label": "9",
"page": 9,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/logs/messages?page=10",
"label": "10",
"page": 10,
"active": false
},
{
"url": null,
"label": "...",
"active": false
},
{
"url": "https://portal.timetoreply.com/api/logs/messages?page=117",
"label": "117",
"page": 117,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/logs/messages?page=118",
"label": "118",
"page": 118,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/logs/messages?page=2",
"label": "Next »",
"page": 2,
"active": false
}
],
"next_page_url": "https://portal.timetoreply.com/api/logs/messages?page=2",
"path": "https://portal.timetoreply.com/api/logs/messages",
"per_page": 15,
"prev_page_url": null,
"to": 15,
"total": 1763
},
"stats": {
"threads": {
"total": 0,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 0,
"have_replies": 0,
"have_replies_from_agents": 0,
"have_no_replies_from_agents": 0,
"completionRatio": {
"ratio": 0,
"numerator": 379,
"denominator": 0
},
"handledRate": {
"rate": 0,
"numerator": 0,
"denominator": 0
},
"top_labels": "",
"messages_per_conversations_avg": "N/A",
"messages_sent_per_conversations_avg": "N/A",
"messages_received_per_conversations_avg": "N/A",
"labels": {
"total": 0,
"list": []
}
},
"messages": {
"count": 1763,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 1144,
"initial": 497,
"replies": 483,
"forward": 50,
"follow_up": 114,
"initial_replies": 148,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 860,
"initial": 184,
"replies": 584,
"forward": 84,
"follow_up": 8,
"initial_replies": 379,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "1h:43m",
"raw": 6224,
"friendly_no_business": "5h:41m",
"raw_no_business": 20513,
"deviation_friendly": "14m:19s",
"deviation_raw": 859,
"deviation_friendly_no_business": "11m:58s",
"deviation_raw_no_business": 718,
"median_friendly": "15m:19s",
"median_raw": 919,
"median_friendly_no_business": "22m:12s",
"median_raw_no_business": 1332,
"consistency_score": "6.63%",
"consistency_score_no_business": "46.13%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 584
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A"
},
"dailyStats": [],
"type": "stats"
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Entities
Mailboxes
Mailboxes - List
requires authentication
List all mailboxes
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/mailboxes"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/mailboxes';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/mailboxes" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
server-timing: bootstrap;desc="Bootstrap";dur=1289.4821166992, app;desc="App";dur=167, total;desc="Total";dur=1457.6120376587,
x-ttr-server: homestead-rob
{
"current_page": 1,
"data": [
{
"id": 1,
"company_id": 1,
"company_name": "yourcompany",
"name": "Henri Wilkinson",
"email": "[email protected]",
"is_bulk_linked": false,
"main_type": "Google",
"active": true,
"created_at": "2025-11-21 14:20:10",
"email_usernames": [
"[email protected]"
],
"newest_message_date": "2025-11-24 11:01:46",
"ingestion_started_date": "2025-05-06 10:00:23",
"ingestion_completed_date": "2025-08-26 02:55:08",
"ingestion_duration": "2680h:54m",
"ingestion_duration_seconds": 9651285,
"user_permissions": [
7
],
"search_string": "Henri Wilkinson [email protected]",
"leave_days": [],
"work_days": [],
"business_hours": [],
"timezone": "Africa/Johannesburg",
"is_user": true,
"last_used_addon": "2025-09-16 00:48:44",
"ttr_extension_installed": false,
"opted_into_body_ingestion": false
},
{
"id": 2,
"company_id": 1,
"company_name": "yourcompany",
"name": "Godfrey Waelchi",
"email": "[email protected]",
"is_bulk_linked": false,
"main_type": "Google",
"active": true,
"created_at": "2025-11-21 14:20:10",
"email_usernames": [
"[email protected]"
],
"newest_message_date": null,
"ingestion_started_date": "2025-03-22 08:51:38",
"ingestion_completed_date": "2025-04-20 20:30:28",
"ingestion_duration": "707h:38m",
"ingestion_duration_seconds": 2547530,
"user_permissions": [],
"search_string": "Godfrey Waelchi [email protected]",
"leave_days": [],
"work_days": [],
"business_hours": [],
"timezone": "Africa/Johannesburg",
"is_user": false,
"last_used_addon": null,
"ttr_extension_installed": false,
"opted_into_body_ingestion": false
},
{
"id": 3,
"company_id": 1,
"company_name": "yourcompany",
"name": "Cortney Armstrong",
"email": "[email protected]",
"is_bulk_linked": false,
"main_type": "Google",
"active": true,
"created_at": "2025-11-21 14:20:10",
"email_usernames": [
"[email protected]"
],
"newest_message_date": null,
"ingestion_started_date": "2025-04-02 02:51:05",
"ingestion_completed_date": "2025-09-11 03:02:56",
"ingestion_duration": "3888h:11m",
"ingestion_duration_seconds": 13997511,
"user_permissions": [],
"search_string": "Cortney Armstrong [email protected]",
"leave_days": [],
"work_days": [],
"business_hours": [],
"timezone": "Africa/Johannesburg",
"is_user": true,
"last_used_addon": null,
"ttr_extension_installed": false,
"opted_into_body_ingestion": false
},
{
"id": 4,
"company_id": 1,
"company_name": "yourcompany",
"name": "Russell Kutch",
"email": "[email protected]",
"is_bulk_linked": false,
"main_type": "Google",
"active": true,
"created_at": "2025-11-21 14:20:10",
"email_usernames": [
"[email protected]"
],
"newest_message_date": null,
"ingestion_started_date": "2025-01-09 16:47:49",
"ingestion_completed_date": "2025-03-14 17:19:59",
"ingestion_duration": "1536h:32m",
"ingestion_duration_seconds": 5531530,
"user_permissions": [],
"search_string": "Russell Kutch [email protected]",
"leave_days": [],
"work_days": [],
"business_hours": [],
"timezone": "Africa/Johannesburg",
"is_user": false,
"last_used_addon": null,
"ttr_extension_installed": false,
"opted_into_body_ingestion": false
},
{
"id": 5,
"company_id": 1,
"company_name": "yourcompany",
"name": "Jerrold Auer",
"email": "[email protected]",
"is_bulk_linked": false,
"main_type": "Google",
"active": true,
"created_at": "2025-11-21 14:20:10",
"email_usernames": [
"[email protected]"
],
"newest_message_date": null,
"ingestion_started_date": "2025-03-26 09:30:47",
"ingestion_completed_date": "2025-07-12 05:52:54",
"ingestion_duration": "2588h:22m",
"ingestion_duration_seconds": 9318127,
"user_permissions": [],
"search_string": "Jerrold Auer [email protected]",
"leave_days": [],
"work_days": [],
"business_hours": [],
"timezone": "Africa/Johannesburg",
"is_user": false,
"last_used_addon": "2024-06-21 23:29:05",
"ttr_extension_installed": false,
"opted_into_body_ingestion": false
},
{
"id": 6,
"company_id": 1,
"company_name": "yourcompany",
"name": "Clay Rosenbaum",
"email": "[email protected]",
"is_bulk_linked": false,
"main_type": "Google",
"active": true,
"created_at": "2025-11-21 14:20:10",
"email_usernames": [
"[email protected]"
],
"newest_message_date": null,
"ingestion_started_date": "2024-12-13 00:03:24",
"ingestion_completed_date": "2025-11-23 04:32:13",
"ingestion_duration": "8284h:28m",
"ingestion_duration_seconds": 29824129,
"user_permissions": [],
"search_string": "Clay Rosenbaum [email protected]",
"leave_days": [],
"work_days": [],
"business_hours": [],
"timezone": "Africa/Johannesburg",
"is_user": true,
"last_used_addon": "2024-07-26 07:31:02",
"ttr_extension_installed": false,
"opted_into_body_ingestion": false
}
],
"first_page_url": "https://portal.timetoreply.com/api/entities/mailboxes?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://portal.timetoreply.com/api/entities/mailboxes?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"page": null,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/entities/mailboxes?page=1",
"label": "1",
"page": 1,
"active": true
},
{
"url": null,
"label": "Next »",
"page": null,
"active": false
}
],
"next_page_url": null,
"path": "https://portal.timetoreply.com/api/entities/mailboxes",
"per_page": 15,
"prev_page_url": null,
"to": 6,
"total": 6
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Contacts
Contacts - List
requires authentication
Get all existing contacts.
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contacts"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/contacts';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/contacts" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
server-timing: bootstrap;desc="Bootstrap";dur=1627.2509098053, app;desc="App";dur=188, total;desc="Total";dur=1630.6121349335,
x-ttr-server: homestead-rob
{
"data": {
"current_page": 1,
"data": [
{
"id": 2126,
"company_id": 1,
"name": "[email protected]",
"type": "email",
"crm_type": null,
"search_string": "[email protected]"
},
{
"id": 2297,
"company_id": 1,
"name": "[email protected]",
"type": "email",
"crm_type": null,
"search_string": "[email protected]"
},
{
"id": 2444,
"company_id": 1,
"name": "[email protected]",
"type": "email",
"crm_type": null,
"search_string": "[email protected]"
},
{
"id": 2142,
"company_id": 1,
"name": "[email protected]",
"type": "email",
"crm_type": null,
"search_string": "[email protected]"
},
{
"id": 2385,
"company_id": 1,
"name": "[email protected]",
"type": "email",
"crm_type": null,
"search_string": "[email protected]"
}
],
"first_page_url": "https://portal.timetoreply.com/api/entities/contacts?page=1",
"from": 1,
"last_page": 90,
"last_page_url": "https://portal.timetoreply.com/api/entities/contacts?page=90",
"links": [
{
"url": null,
"label": "« Previous",
"page": null,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/entities/contacts?page=1",
"label": "1",
"page": 1,
"active": true
},
{
"url": "https://portal.timetoreply.com/api/entities/contacts?page=2",
"label": "2",
"page": 2,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/entities/contacts?page=3",
"label": "3",
"page": 3,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/entities/contacts?page=4",
"label": "4",
"page": 4,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/entities/contacts?page=5",
"label": "5",
"page": 5,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/entities/contacts?page=6",
"label": "6",
"page": 6,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/entities/contacts?page=7",
"label": "7",
"page": 7,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/entities/contacts?page=8",
"label": "8",
"page": 8,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/entities/contacts?page=9",
"label": "9",
"page": 9,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/entities/contacts?page=10",
"label": "10",
"page": 10,
"active": false
},
{
"url": null,
"label": "...",
"active": false
},
{
"url": "https://portal.timetoreply.com/api/entities/contacts?page=89",
"label": "89",
"page": 89,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/entities/contacts?page=90",
"label": "90",
"page": 90,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/entities/contacts?page=2",
"label": "Next »",
"page": 2,
"active": false
}
],
"next_page_url": "https://portal.timetoreply.com/api/entities/contacts?page=2",
"path": "https://portal.timetoreply.com/api/entities/contacts",
"per_page": 5,
"prev_page_url": null,
"to": 5,
"total": 448
},
"filters": {
"search": null,
"sort_by": "name",
"sort_direction": "asc",
"per_page": 5,
"page": 1
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Contact Groups
Contact Groups - List
requires authentication
List all Contact Groups
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contact-groups"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/contact-groups';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/contact-groups" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
server-timing: bootstrap;desc="Bootstrap";dur=1639.5909786224, app;desc="App";dur=193, total;desc="Total";dur=1644.2129611969,
x-ttr-server: homestead-rob
{
"current_page": 1,
"data": [
{
"id": 1,
"company_id": 1,
"name": "Top Revenue Customers",
"crm_type": null,
"customer_emails": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"customer_domains": [
"yundt.com",
"morissette.org",
"schuster.com",
"zemlak.com",
"harber.net",
"mills.org",
"kling.com",
"jacobson.org",
"bauch.com",
"quigley.biz",
"krajcik.info",
"lebsack.com",
"hackett.info",
"hettinger.com",
"hotmail.com",
"waelchi.com",
"anderson.com",
"huels.com",
"koch.biz",
"tromp.net",
"oconner.biz",
"treutel.info",
"schaden.com",
"shields.biz",
"douglas.info",
"hills.com",
"kuvalis.com",
"kuhlman.com",
"hegmann.info",
"bechtelar.com",
"kozey.com",
"mayert.com",
"medhurst.com",
"dooley.org",
"gibson.biz",
"gulgowski.com",
"yahoo.com",
"gottlieb.com",
"friesen.biz",
"kutch.info",
"considine.com",
"keeling.com",
"bauch.biz",
"kirlin.net",
"timetoreply.com",
"schowalter.com",
"doyle.com",
"baumbach.com",
"sawayn.info",
"schumm.net",
"ledner.com",
"ferry.com",
"ullrich.com",
"rolfson.com",
"kessler.info",
"crona.org",
"schiller.net",
"haley.biz",
"senger.com",
"gutmann.com",
"block.biz",
"leannon.net",
"gmail.com",
"kutch.com",
"kub.com",
"green.com",
"kautzer.net",
"pouros.org",
"ortiz.com",
"schaefer.com",
"huel.com",
"heller.net",
"walker.net",
"satterfield.biz",
"armstrong.com",
"quitzon.com",
"rowe.net",
"schmidt.com",
"hamill.com",
"kris.info",
"turcotte.com",
"bruen.info",
"reichert.net",
"emard.com",
"kuhlman.net",
"dickinson.com",
"white.net",
"zieme.com",
"lueilwitz.com",
"flatley.biz",
"harris.info",
"cremin.com",
"purdy.info",
"crona.com",
"stoltenberg.net",
"koss.com",
"koch.info",
"swift.net",
"jaskolski.com",
"bergstrom.com",
"mckenzie.com",
"dare.biz",
"williamson.com",
"bogan.com",
"haag.com",
"hintz.info",
"schumm.com",
"barrows.com",
"grant.com",
"mohr.biz",
"wisoky.com",
"skiles.biz",
"hudson.com",
"mcdermott.com",
"kihn.info",
"franecki.com",
"bailey.com",
"goodwin.com",
"stroman.org",
"schmitt.com",
"hills.info",
"reichert.com",
"reinger.net",
"effertz.com",
"cummerata.net",
"mills.com",
"kunze.com",
"goyette.com",
"barrows.org",
"lind.org",
"ortiz.biz",
"harber.com",
"torphy.com",
"quitzon.net",
"adams.net",
"mcglynn.com",
"homenick.com",
"maggio.com",
"hoeger.com",
"strosin.org",
"little.org",
"shields.com",
"sporer.com",
"brakus.com",
"gerlach.com",
"hermann.com",
"kilback.org",
"dicki.com",
"bartell.com",
"okuneva.com",
"kiehn.info",
"eichmann.biz",
"monahan.info",
"abshire.com",
"jones.com",
"marquardt.com",
"shanahan.info",
"nicolas.com",
"price.com",
"weber.com",
"murray.com",
"beier.com",
"goodwin.org",
"mcclure.net",
"lehner.biz",
"watsica.com",
"pacocha.com",
"dickens.com",
"grady.com",
"turner.com",
"johnston.com",
"fritsch.com",
"auer.com",
"volkman.info",
"lindgren.net",
"brown.com",
"pagac.com",
"renner.com",
"sawayn.com",
"bogisich.org",
"romaguera.net",
"ward.com",
"lowe.com",
"corwin.net",
"ondricka.com",
"jacobs.biz",
"blanda.biz",
"mosciski.com",
"orn.com",
"wiza.com",
"hettinger.biz",
"schneider.com",
"lemke.biz",
"boyle.com",
"rice.com",
"mayer.com",
"reinger.com"
],
"user_permissions": [
7
],
"search_string": "Top Revenue Customers [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] yundt.com morissette.org schuster.com zemlak.com harber.net mills.org kling.com jacobson.org bauch.com quigley.biz krajcik.info lebsack.com hackett.info hettinger.com hotmail.com waelchi.com anderson.com huels.com koch.biz tromp.net oconner.biz treutel.info schaden.com shields.biz douglas.info hills.com kuvalis.com kuhlman.com hegmann.info bechtelar.com kozey.com mayert.com medhurst.com dooley.org gibson.biz gulgowski.com yahoo.com gottlieb.com friesen.biz kutch.info considine.com keeling.com bauch.biz kirlin.net timetoreply.com schowalter.com doyle.com baumbach.com sawayn.info schumm.net ledner.com ferry.com ullrich.com rolfson.com kessler.info crona.org schiller.net haley.biz senger.com gutmann.com block.biz leannon.net gmail.com kutch.com kub.com green.com kautzer.net pouros.org ortiz.com schaefer.com huel.com heller.net walker.net satterfield.biz armstrong.com quitzon.com rowe.net schmidt.com hamill.com kris.info turcotte.com bruen.info reichert.net emard.com kuhlman.net dickinson.com white.net zieme.com lueilwitz.com flatley.biz harris.info cremin.com purdy.info crona.com stoltenberg.net koss.com koch.info swift.net jaskolski.com bergstrom.com mckenzie.com dare.biz williamson.com bogan.com haag.com hintz.info schumm.com barrows.com grant.com mohr.biz wisoky.com skiles.biz hudson.com mcdermott.com kihn.info franecki.com bailey.com goodwin.com stroman.org schmitt.com hills.info reichert.com reinger.net effertz.com cummerata.net mills.com kunze.com goyette.com barrows.org lind.org ortiz.biz harber.com torphy.com quitzon.net adams.net mcglynn.com homenick.com maggio.com hoeger.com strosin.org little.org shields.com sporer.com brakus.com gerlach.com hermann.com kilback.org dicki.com bartell.com okuneva.com kiehn.info eichmann.biz monahan.info abshire.com jones.com marquardt.com shanahan.info nicolas.com price.com weber.com murray.com beier.com goodwin.org mcclure.net lehner.biz watsica.com pacocha.com dickens.com grady.com turner.com johnston.com fritsch.com auer.com volkman.info lindgren.net brown.com pagac.com renner.com sawayn.com bogisich.org romaguera.net ward.com lowe.com corwin.net ondricka.com jacobs.biz blanda.biz mosciski.com orn.com wiza.com hettinger.biz schneider.com lemke.biz boyle.com rice.com mayer.com reinger.com"
},
{
"id": 2,
"company_id": 1,
"name": "Hubspot Customer Group",
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"hotmail.com",
"waelchi.com",
"anderson.com",
"huels.com",
"koch.biz",
"tromp.net",
"oconner.biz",
"treutel.info",
"schaden.com",
"shields.biz",
"douglas.info",
"hills.com",
"kuvalis.com",
"kuhlman.com",
"hegmann.info",
"bechtelar.com",
"kozey.com",
"mayert.com",
"medhurst.com",
"dooley.org",
"gibson.biz",
"gulgowski.com",
"yahoo.com",
"gottlieb.com",
"friesen.biz",
"kutch.info",
"considine.com",
"keeling.com",
"bauch.biz",
"kirlin.net",
"timetoreply.com",
"schowalter.com",
"doyle.com",
"baumbach.com",
"sawayn.info",
"schumm.net",
"ledner.com",
"ferry.com",
"ullrich.com",
"rolfson.com",
"kessler.info",
"crona.org",
"schiller.net",
"haley.biz",
"senger.com",
"gutmann.com",
"block.biz",
"leannon.net",
"gmail.com",
"kutch.com",
"kub.com",
"green.com",
"kautzer.net",
"pouros.org",
"ortiz.com",
"schaefer.com",
"huel.com",
"heller.net",
"walker.net",
"satterfield.biz",
"armstrong.com",
"quitzon.com",
"rowe.net",
"schmidt.com",
"hamill.com",
"kris.info",
"turcotte.com",
"bruen.info",
"reichert.net",
"emard.com",
"kuhlman.net",
"dickinson.com",
"white.net",
"zieme.com",
"lueilwitz.com",
"flatley.biz",
"harris.info",
"cremin.com",
"purdy.info",
"crona.com",
"stoltenberg.net",
"koss.com",
"koch.info",
"swift.net",
"jaskolski.com",
"bergstrom.com",
"mckenzie.com",
"dare.biz",
"williamson.com",
"bogan.com",
"haag.com",
"hintz.info",
"schumm.com",
"barrows.com",
"grant.com",
"mohr.biz",
"wisoky.com",
"skiles.biz",
"hudson.com",
"mcdermott.com",
"kihn.info",
"franecki.com",
"bailey.com",
"goodwin.com",
"stroman.org",
"schmitt.com",
"hills.info",
"reichert.com",
"reinger.net",
"effertz.com",
"cummerata.net",
"mills.com",
"kunze.com",
"goyette.com",
"barrows.org",
"lind.org",
"ortiz.biz",
"harber.com",
"torphy.com",
"quitzon.net",
"adams.net",
"mcglynn.com",
"homenick.com",
"maggio.com",
"hoeger.com",
"strosin.org",
"little.org",
"shields.com",
"sporer.com",
"brakus.com",
"gerlach.com",
"hermann.com",
"kilback.org",
"dicki.com",
"bartell.com",
"okuneva.com",
"kiehn.info",
"eichmann.biz",
"monahan.info",
"abshire.com",
"jones.com",
"marquardt.com",
"shanahan.info",
"nicolas.com",
"price.com",
"weber.com",
"murray.com",
"beier.com",
"goodwin.org",
"mcclure.net",
"lehner.biz",
"watsica.com",
"pacocha.com",
"dickens.com",
"grady.com",
"turner.com",
"johnston.com",
"fritsch.com",
"auer.com",
"volkman.info",
"lindgren.net",
"brown.com",
"pagac.com",
"renner.com",
"sawayn.com",
"bogisich.org",
"romaguera.net",
"ward.com",
"lowe.com",
"corwin.net",
"ondricka.com",
"jacobs.biz",
"blanda.biz",
"mosciski.com",
"orn.com",
"wiza.com",
"hettinger.biz",
"schneider.com",
"lemke.biz",
"boyle.com",
"rice.com",
"mayer.com",
"reinger.com"
],
"user_permissions": [],
"search_string": "Constant Contact Customer Group [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] yundt.com morissette.org schuster.com zemlak.com harber.net mills.org kling.com jacobson.org bauch.com quigley.biz krajcik.info lebsack.com hackett.info hettinger.com hotmail.com waelchi.com anderson.com huels.com koch.biz tromp.net oconner.biz treutel.info schaden.com shields.biz douglas.info hills.com kuvalis.com kuhlman.com hegmann.info bechtelar.com kozey.com mayert.com medhurst.com dooley.org gibson.biz gulgowski.com yahoo.com gottlieb.com friesen.biz kutch.info considine.com keeling.com bauch.biz kirlin.net timetoreply.com schowalter.com doyle.com baumbach.com sawayn.info schumm.net ledner.com ferry.com ullrich.com rolfson.com kessler.info crona.org schiller.net haley.biz senger.com gutmann.com block.biz leannon.net gmail.com kutch.com kub.com green.com kautzer.net pouros.org ortiz.com schaefer.com huel.com heller.net walker.net satterfield.biz armstrong.com quitzon.com rowe.net schmidt.com hamill.com kris.info turcotte.com bruen.info reichert.net emard.com kuhlman.net dickinson.com white.net zieme.com lueilwitz.com flatley.biz harris.info cremin.com purdy.info crona.com stoltenberg.net koss.com koch.info swift.net jaskolski.com bergstrom.com mckenzie.com dare.biz williamson.com bogan.com haag.com hintz.info schumm.com barrows.com grant.com mohr.biz wisoky.com skiles.biz hudson.com mcdermott.com kihn.info franecki.com bailey.com goodwin.com stroman.org schmitt.com hills.info reichert.com reinger.net effertz.com cummerata.net mills.com kunze.com goyette.com barrows.org lind.org ortiz.biz harber.com torphy.com quitzon.net adams.net mcglynn.com homenick.com maggio.com hoeger.com strosin.org little.org shields.com sporer.com brakus.com gerlach.com hermann.com kilback.org dicki.com bartell.com okuneva.com kiehn.info eichmann.biz monahan.info abshire.com jones.com marquardt.com shanahan.info nicolas.com price.com weber.com murray.com beier.com goodwin.org mcclure.net lehner.biz watsica.com pacocha.com dickens.com grady.com turner.com johnston.com fritsch.com auer.com volkman.info lindgren.net brown.com pagac.com renner.com sawayn.com bogisich.org romaguera.net ward.com lowe.com corwin.net ondricka.com jacobs.biz blanda.biz mosciski.com orn.com wiza.com hettinger.biz schneider.com lemke.biz boyle.com rice.com mayer.com reinger.com"
}
],
"first_page_url": "https://portal.timetoreply.com/api/entities/contact-groups?page=1",
"from": 1,
"last_page": 2,
"last_page_url": "https://portal.timetoreply.com/api/entities/contact-groups?page=2",
"links": [
{
"url": null,
"label": "« Previous",
"page": null,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/entities/contact-groups?page=1",
"label": "1",
"page": 1,
"active": true
},
{
"url": "https://portal.timetoreply.com/api/entities/contact-groups?page=2",
"label": "2",
"page": 2,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/entities/contact-groups?page=2",
"label": "Next »",
"page": 2,
"active": false
}
],
"next_page_url": "https://portal.timetoreply.com/api/entities/contact-groups?page=2",
"path": "https://portal.timetoreply.com/api/entities/contact-groups",
"per_page": 5,
"prev_page_url": null,
"to": 5,
"total": 7
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Group Mailboxes
Group Mailboxes - List
requires authentication
Show all Group Mailboxes
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/group-mailboxes"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/group-mailboxes';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/group-mailboxes" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
server-timing: bootstrap;desc="Bootstrap";dur=1607.5789928436, app;desc="App";dur=185, total;desc="Total";dur=1617.712020874,
x-ttr-server: homestead-rob
{
"current_page": 1,
"data": [
{
"id": 1,
"company_id": 1,
"name": "US Support",
"first_reply_time_goal": 0,
"overall_reply_time_goal": 0,
"time_to_close_goal": 0,
"created_at": "2025-11-28 14:20:11",
"updated_at": "2025-11-28 14:20:11",
"agents_count": 6,
"model_type": "Group Mailbox",
"group_mailbox_address": "[email protected]",
"email_usernames": [
{
"id": 19,
"username": "us-support",
"domain_id": 8,
"email_address": "[email protected]",
"pivot": {
"email_usernameable_type": "group_mailbox",
"email_usernameable_id": 1,
"email_username_id": 19,
"label": "none"
}
}
]
},
{
"id": 2,
"company_id": 1,
"name": "EU Support",
"first_reply_time_goal": 0,
"overall_reply_time_goal": 0,
"time_to_close_goal": 0,
"created_at": "2025-11-28 14:20:11",
"updated_at": "2025-11-28 14:20:11",
"agents_count": 6,
"model_type": "Group Mailbox",
"group_mailbox_address": "[email protected]",
"email_usernames": [
{
"id": 20,
"username": "eu-support",
"domain_id": 8,
"email_address": "[email protected]",
"pivot": {
"email_usernameable_type": "group_mailbox",
"email_usernameable_id": 2,
"email_username_id": 20,
"label": "none"
}
}
]
}
],
"first_page_url": "https://portal.timetoreply.com/api/entities/group-mailboxes?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://portal.timetoreply.com/api/entities/group-mailboxes?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"page": null,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/entities/group-mailboxes?page=1",
"label": "1",
"page": 1,
"active": true
},
{
"url": null,
"label": "Next »",
"page": null,
"active": false
}
],
"next_page_url": null,
"path": "https://portal.timetoreply.com/api/entities/group-mailboxes",
"per_page": 15,
"prev_page_url": null,
"to": 2,
"total": 2
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Teams
Teams - List
requires authentication
Show all teams
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/teams"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/teams';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/teams" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
server-timing: bootstrap;desc="Bootstrap";dur=1594.1069126129, app;desc="App";dur=175, total;desc="Total";dur=1598.2110500336,
x-ttr-server: homestead-rob
{
"current_page": 1,
"data": [
{
"id": 1,
"company_id": 1,
"name": "US Support Team",
"first_reply_time_goal": 0,
"overall_reply_time_goal": 0,
"time_to_close_goal": 0,
"created_at": "2025-11-28 14:20:11",
"updated_at": "2025-11-28 14:20:11",
"agents_count": 6,
"model_type": "Team"
},
{
"id": 2,
"company_id": 1,
"name": "EU Support Team",
"first_reply_time_goal": 0,
"overall_reply_time_goal": 0,
"time_to_close_goal": 0,
"created_at": "2025-11-28 14:20:11",
"updated_at": "2025-11-28 14:20:11",
"agents_count": 6,
"model_type": "Team"
}
],
"first_page_url": "https://portal.timetoreply.com/api/entities/teams?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://portal.timetoreply.com/api/entities/teams?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"page": null,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/entities/teams?page=1",
"label": "1",
"page": 1,
"active": true
},
{
"url": null,
"label": "Next »",
"page": null,
"active": false
}
],
"next_page_url": null,
"path": "https://portal.timetoreply.com/api/entities/teams",
"per_page": 15,
"prev_page_url": null,
"to": 2,
"total": 2
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Tools
Profile
Profile - Get
requires authentication
Your account basic data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/me"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/me';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/me" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
{
"id": "1",
"name": "Peter Rabbit",
"email": "[email protected]"
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Users
Users - List
requires authentication
List users
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/users"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/entities/users';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/entities/users" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
server-timing: bootstrap;desc="Bootstrap";dur=1580.0380706787, app;desc="App";dur=171, total;desc="Total";dur=1584.8569869995,
x-ttr-server: homestead-rob
{
"current_page": 1,
"data": [
{
"id": 11,
"firstname": "Henri Wilkinson",
"lastname": "User",
"email": "[email protected]",
"phone": null,
"country_code": null,
"active": true,
"company_id": 1,
"confirmed": true,
"created_at": "2025-11-28 14:20:11",
"updated_at": "2025-11-28 14:20:11",
"hubspot_id": null,
"phone_confirmed": false,
"last_login_at": "2025-11-28 14:20:11",
"last_login_ip": null,
"provider": null,
"provider_id": null,
"is_primary_user": false,
"timezone": "Europe/London",
"complete_name": "Henri Wilkinson User",
"php_time_zone": "Europe/London",
"company": "yourcompany",
"agent_count": 6,
"role": "Restricted Manager",
"phone_confirmation_code": "844782",
"search_string": "Henri Wilkinson User [email protected] yourcompany"
},
{
"id": 10,
"firstname": "Cortney Armstrong",
"lastname": "User",
"email": "[email protected]",
"phone": null,
"country_code": null,
"active": true,
"company_id": 1,
"confirmed": true,
"created_at": "2025-11-28 14:20:11",
"updated_at": "2025-11-28 14:20:11",
"hubspot_id": null,
"phone_confirmed": false,
"last_login_at": "2025-11-28 14:20:11",
"last_login_ip": null,
"provider": null,
"provider_id": null,
"is_primary_user": false,
"timezone": "Europe/London",
"complete_name": "Cortney Armstrong User",
"php_time_zone": "Europe/London",
"company": "yourcompany",
"agent_count": 6,
"role": "Company Manager",
"phone_confirmation_code": "831653",
"search_string": "Cortney Armstrong User [email protected] yourcompany"
},
{
"id": 9,
"firstname": "Clay Rosenbaum",
"lastname": "User",
"email": "[email protected]",
"phone": null,
"country_code": null,
"active": true,
"company_id": 1,
"confirmed": true,
"created_at": "2025-11-28 14:20:11",
"updated_at": "2025-11-28 14:20:11",
"hubspot_id": null,
"phone_confirmed": false,
"last_login_at": "2025-11-28 14:20:11",
"last_login_ip": null,
"provider": null,
"provider_id": null,
"is_primary_user": false,
"timezone": "Europe/London",
"complete_name": "Clay Rosenbaum User",
"php_time_zone": "Europe/London",
"company": "yourcompany",
"agent_count": 6,
"role": "Company Agent",
"phone_confirmation_code": "268238",
"search_string": "Clay Rosenbaum User [email protected] yourcompany"
},
{
"id": 2,
"firstname": "AI",
"lastname": "Demo Bot",
"email": "[email protected]",
"phone": null,
"country_code": null,
"active": true,
"company_id": 1,
"confirmed": true,
"created_at": "2025-06-17 19:21:53",
"updated_at": "2025-05-18 13:54:59",
"hubspot_id": null,
"phone_confirmed": false,
"last_login_at": "2025-11-28 14:20:09",
"last_login_ip": null,
"provider": null,
"provider_id": null,
"is_primary_user": false,
"timezone": "Europe/London",
"complete_name": "AI Demo Bot",
"php_time_zone": "Europe/London",
"company": "yourcompany",
"agent_count": 6,
"role": "Company Administrator",
"phone_confirmation_code": "709813",
"search_string": "AI Demo Bot [email protected] yourcompany"
},
{
"id": 1,
"firstname": "Peter",
"lastname": "Rabbit",
"email": "[email protected]",
"phone": null,
"country_code": null,
"active": true,
"company_id": 1,
"confirmed": true,
"created_at": "2025-01-01 01:00:00",
"updated_at": "2025-01-01 01:00:00",
"hubspot_id": null,
"phone_confirmed": false,
"last_login_at": "2025-11-28 14:20:08",
"last_login_ip": null,
"provider": null,
"provider_id": null,
"is_primary_user": true,
"timezone": "Europe/London",
"complete_name": "Peter Rabbit",
"php_time_zone": "Europe/London",
"company": "yourcompany",
"agent_count": 6,
"role": "Company Administrator",
"phone_confirmation_code": "891532",
"search_string": "Peter Rabbit [email protected] yourcompany"
}
],
"first_page_url": "https://portal.timetoreply.com/api/entities/users?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://portal.timetoreply.com/api/entities/users?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"page": null,
"active": false
},
{
"url": "https://portal.timetoreply.com/api/entities/users?page=1",
"label": "1",
"page": 1,
"active": true
},
{
"url": null,
"label": "Next »",
"page": null,
"active": false
}
],
"next_page_url": null,
"path": "https://portal.timetoreply.com/api/entities/users",
"per_page": 20,
"prev_page_url": null,
"to": 5,
"total": 5
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.