Introduction
This API is designed to let you do (almost) everything you can do from the timetoreply portal programmatically via API requests
Authentication
We currently only support personal access tokens for authentication. These can be obtained by logging into a company administrator account on timetoreply, visiting the API section, and clicking "Generate Access Token". Tokens have an expiration time of 1 year.
All requests made to our api with these generated access tokens will be assigned to the user that generated the access token.
You can create as many access tokens as you like, and you can revoke their access at any time from the same page when you created them.
Rate Limiting
Our API is rate limited to 30 requests per minute and the lower limit of 900 requests per hour.
If you exceed these limits, responses will get a Retry-After header which indicates how long you should wait until trying again.
Dates and Times
Most Dates and Times are converted into the timezone of your user profile on the fly before being sent to you.
Reply times are usually returned in seconds, but many reply times also have a "Friendly Reply Time" which is a formatted string.
Nomenclature
- Email Addresses are referred to as "email_usernames".
- Conversations are referred to as "threads".
- Message Ids are referred to as "internet_message_id" and are unique
- Reply times without business hours are referred to as "raw". e.g. "raw_replytime"
General
Responses have been generally optimized for use in our own front-end, and as such, the structure of responses might not be exactly as you expect. It may also contain information that is not relevant to you. Unfortunately we currently do not offer a method to get exactly the information you want, but we may create this functionality in future.
Authenticating requests
To authenticate requests, include an Authorization header with the value
"Bearer {YOUR_AUTH_KEY}".
All authenticated endpoints are marked with a requires authentication badge in the documentation
below.
You can generate your token by logging in and visiting TOOLS > API
Reports
Overview
Overview - Report
requires authentication
Overview Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/overview"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "0",
"model_com": "1",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "INBOX",
"labels_and_or": "AND",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"waiting_for_response": "customer-has-response,waiting-for-response",
"replies_over": "15",
"message_replies_over": "15",
"message_replies_under": "15",
"no_reply_for": "15",
"sort_by": "threads.total",
"direction": "desc",
"per_page_agents": "2",
"page_agents": "1",
"per_page_contacts": "2",
"page_contacts": "1",
"per_page_domains": "2",
"page_domains": "1",
"closed_over": "15",
"viewId": "1",
"showHourOfDayForAgents": "0",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/overview';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => 'My Company',
'model_type' => 'Internal',
'exclude_cc' => '0',
'model_com' => '1',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'INBOX',
'labels_and_or' => 'AND',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'waiting_for_response' => 'customer-has-response,waiting-for-response',
'replies_over' => '15',
'message_replies_over' => '15',
'message_replies_under' => '15',
'no_reply_for' => '15',
'sort_by' => 'threads.total',
'direction' => 'desc',
'per_page_agents' => '2',
'page_agents' => '1',
'per_page_contacts' => '2',
'page_contacts' => '1',
'per_page_domains' => '2',
'page_domains' => '1',
'closed_over' => '15',
'viewId' => '1',
'showHourOfDayForAgents' => '0',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=My+Company&model_type=Internal&exclude_cc=&model_com=1&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&showHourOfDayForAgents=" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"stats": {
"threads": {
"total": 73,
"internal": 2,
"inbound": 58,
"outbound": 13,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 73,
"have_replies": 66,
"have_replies_from_agents": 59,
"have_no_replies_from_agents": 14,
"completionRatio": {
"ratio": 89.66,
"numerator": 52,
"denominator": 58
},
"handledRate": {
"rate": 100,
"numerator": 73,
"denominator": 73
},
"top_labels": "",
"messages_per_conversations_avg": 3.3,
"messages_sent_per_conversations_avg": 1.5,
"messages_received_per_conversations_avg": 1.7,
"labels": {
"total": 23,
"list": [
{
"key": "UNREAD",
"doc_count": 51
},
{
"key": "IMPORTANT",
"doc_count": 14
},
{
"key": "INBOX",
"doc_count": 12
},
{
"key": "CATEGORY_SOCIAL",
"doc_count": 11
},
{
"key": "CATEGORY_PERSONAL",
"doc_count": 10
},
{
"key": "STARRED",
"doc_count": 10
},
{
"key": "CATEGORY_PROMOTIONS",
"doc_count": 9
},
{
"key": "CATEGORY_UPDATES",
"doc_count": 9
},
{
"key": "CATEGORY_FORUMS",
"doc_count": 8
},
{
"key": "SENT",
"doc_count": 7
},
{
"key": "Automotive",
"doc_count": 1
},
{
"key": "Books & Toys",
"doc_count": 1
},
{
"key": "Games, Clothing & Sports",
"doc_count": 1
},
{
"key": "Garden, Sports & Games",
"doc_count": 1
},
{
"key": "Grocery, Outdoors & Shoes",
"doc_count": 1
},
{
"key": "Grocery, Sports & Baby",
"doc_count": 1
},
{
"key": "Kids, Computers & Grocery",
"doc_count": 1
},
{
"key": "Movies, Clothing & Jewelry",
"doc_count": 1
},
{
"key": "Outdoors & Home",
"doc_count": 1
},
{
"key": "Outdoors, Books & Garden",
"doc_count": 1
}
]
}
},
"messages": {
"count": 237,
"initial": 67,
"replies": 124,
"forward": 30,
"follow_up": 16,
"received": {
"count": 127,
"initial": 54,
"replies": 57,
"forward": 0,
"follow_up": 16,
"initial_replies": 14,
"dayOfWeek": {
"Monday": 26,
"Tuesday": 21,
"Wednesday": 28,
"Thursday": 16.5,
"Friday": 19,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0.13,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0.13,
"06:00": 0.13,
"07:00": 0,
"08:00": 0,
"09:00": 1,
"10:00": 1.75,
"11:00": 2.13,
"12:00": 1.75,
"13:00": 3.13,
"14:00": 2,
"15:00": 1.63,
"16:00": 1.5,
"17:00": 0.63,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 111,
"initial": 13,
"replies": 68,
"forward": 30,
"follow_up": 0,
"initial_replies": 52,
"dayOfWeek": {
"Monday": 20,
"Tuesday": 19,
"Wednesday": 23,
"Thursday": 15,
"Friday": 18,
"Saturday": 0,
"Sunday": 1
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0.25,
"06:00": 0.13,
"07:00": 0,
"08:00": 0,
"09:00": 0.5,
"10:00": 1.63,
"11:00": 1.25,
"12:00": 2,
"13:00": 2.38,
"14:00": 1.5,
"15:00": 1.88,
"16:00": 1.5,
"17:00": 0.75,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0.13,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "1h:42m",
"raw": 6141,
"friendly_no_business": "4h:37m",
"raw_no_business": 16664,
"deviation_friendly": "11m:25s",
"deviation_raw": 685,
"deviation_friendly_no_business": "9m:37s",
"deviation_raw_no_business": 577,
"median_friendly": "19m:31s",
"median_raw": 1171,
"median_friendly_no_business": "20m:4s",
"median_raw_no_business": 1204,
"consistency_score": "41.54%",
"consistency_score_no_business": "52.08%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 76.47
},
{
"count": 0,
"key": "1h:0m",
"value": 80.88
},
{
"count": 0,
"key": "2h:0m",
"value": 85.29
},
{
"count": 0,
"key": "4h:0m",
"value": 88.24
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 73.53
},
{
"count": 0,
"key": "1h:0m",
"value": 77.94
},
{
"count": 0,
"key": "2h:0m",
"value": 82.35
},
{
"count": 0,
"key": "4h:0m",
"value": 88.24
}
],
"within_sla": 55,
"within_sla_percentage_friendly": 80.88,
"sla_breach": 13,
"sla_breach_percentage_friendly": 19.12,
"excluded_from_sla": 0
},
"initialTTR": {
"friendly": "2h:6m",
"raw": 7577,
"friendly_no_business": "2h:39m",
"raw_no_business": 9564,
"deviation_friendly": "12m:40s",
"deviation_raw": 760,
"deviation_friendly_no_business": "12m:40s",
"deviation_raw_no_business": 760,
"median_friendly": "22m:51s",
"median_raw": 1371,
"median_friendly_no_business": "22m:51s",
"median_raw_no_business": 1371,
"consistency_score": "44.56%",
"consistency_score_no_business": "44.56%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 70.21
},
{
"count": 0,
"key": "1h:0m",
"value": 74.47
},
{
"count": 0,
"key": "2h:0m",
"value": 82.98
},
{
"count": 0,
"key": "4h:0m",
"value": 87.23
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 70.21
},
{
"count": 0,
"key": "1h:0m",
"value": 74.47
},
{
"count": 0,
"key": "2h:0m",
"value": 80.85
},
{
"count": 0,
"key": "4h:0m",
"value": 87.23
}
],
"within_sla": 35,
"within_sla_percentage_friendly": 74.47,
"sla_breach": 12,
"sla_breach_percentage_friendly": 25.53,
"excluded_from_sla": 5
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "4h:16m",
"raw": 15369,
"friendly_no_business": "12h:23m",
"raw_no_business": 44587,
"percentileRanks": [
{
"count": 0,
"key": "1h:0m",
"value": 42.47
},
{
"count": 0,
"key": "2h:0m",
"value": 57.53
},
{
"count": 0,
"key": "4h:0m",
"value": 75.34
},
{
"count": 0,
"key": "8h:0m",
"value": 89.04
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "1h:0m",
"value": 39.73
},
{
"count": 0,
"key": "2h:0m",
"value": 56.16
},
{
"count": 0,
"key": "4h:0m",
"value": 73.97
},
{
"count": 0,
"key": "8h:0m",
"value": 78.08
}
],
"within_sla": 42,
"within_sla_percentage_friendly": 57.53,
"sla_breach": 31,
"sla_breach_percentage_friendly": 42.47
},
"dailyStats": [
{
"timestamp": 1735171200000,
"date": "Thu, 26th Dec",
"messages": {
"sent": 11,
"forward": 3,
"reply": 6,
"received": 14
},
"overallTTR": {
"raw": 9031.5,
"raw_no_business": 15602.166666666666
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": 17321.333333333332,
"raw_no_business": 27392.666666666668
},
"threads": {
"total": 7,
"have_replies_from_agents": 1,
"have_no_replies_from_agents": 6,
"completionRatio": 14.29
}
},
{
"timestamp": 1735257600000,
"date": "Fri, 27th Dec",
"messages": {
"sent": 18,
"forward": 4,
"reply": 12,
"received": 19
},
"overallTTR": {
"raw": 4962.833333333333,
"raw_no_business": 9926.083333333334
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": 11829.1,
"raw_no_business": 11829.1
},
"threads": {
"total": 10,
"have_replies_from_agents": 4,
"have_no_replies_from_agents": 6,
"completionRatio": 40
}
},
{
"timestamp": 1735344000000,
"date": "Sat, 28th Dec",
"messages": {
"sent": 0,
"forward": 0,
"reply": 0,
"received": 0
},
"overallTTR": {
"raw": null,
"raw_no_business": null
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": null,
"raw_no_business": null
},
"threads": {
"total": 0,
"have_replies_from_agents": 0,
"have_no_replies_from_agents": 0,
"completionRatio": 0
}
},
{
"timestamp": 1735430400000,
"date": "Sun, 29th Dec",
"messages": {
"sent": 1,
"forward": 0,
"reply": 1,
"received": 0
},
"overallTTR": {
"raw": 92006,
"raw_no_business": 397173
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": null,
"raw_no_business": null
},
"threads": {
"total": 0,
"have_replies_from_agents": 0,
"have_no_replies_from_agents": 0,
"completionRatio": 0
}
},
{
"timestamp": 1735516800000,
"date": "Mon, 30th Dec",
"messages": {
"sent": 20,
"forward": 6,
"reply": 13,
"received": 26
},
"overallTTR": {
"raw": 1929.923076923077,
"raw_no_business": 2326.076923076923
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": 2700.5,
"raw_no_business": 2700.5
},
"threads": {
"total": 13,
"have_replies_from_agents": 4,
"have_no_replies_from_agents": 9,
"completionRatio": 30.77
}
},
{
"timestamp": 1735603200000,
"date": "Tue, 31st Dec",
"messages": {
"sent": 19,
"forward": 5,
"reply": 11,
"received": 21
},
"overallTTR": {
"raw": 2995.2727272727275,
"raw_no_business": 8954.09090909091
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": 4094.25,
"raw_no_business": 11990.375
},
"threads": {
"total": 9,
"have_replies_from_agents": 2,
"have_no_replies_from_agents": 7,
"completionRatio": 22.22
}
},
{
"timestamp": 1735689600000,
"date": "Wed, 1st Jan",
"messages": {
"sent": 23,
"forward": 5,
"reply": 15,
"received": 28
},
"overallTTR": {
"raw": 3503.6,
"raw_no_business": 8030.466666666666
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": 15982,
"raw_no_business": 15982
},
"threads": {
"total": 13,
"have_replies_from_agents": 6,
"have_no_replies_from_agents": 7,
"completionRatio": 46.15
}
},
{
"timestamp": 1735776000000,
"date": "Thu, 2nd Jan",
"messages": {
"sent": 19,
"forward": 7,
"reply": 10,
"received": 19
},
"overallTTR": {
"raw": 10123.2,
"raw_no_business": 27403.2
},
"overallTTF": {
"raw": null,
"raw_no_business": null
},
"initialTTR": {
"raw": 1582.2222222222222,
"raw_no_business": 1582.2222222222222
},
"threads": {
"total": 11,
"have_replies_from_agents": 2,
"have_no_replies_from_agents": 9,
"completionRatio": 18.18
}
}
],
"type": "stats"
},
"all_agent_stats": {
"current_page": 1,
"data": [
{
"name": "[email protected]",
"threads": {
"total": 14,
"internal": 0,
"inbound": 13,
"outbound": 1,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 14,
"have_replies": 13,
"have_initial_replies": 13,
"handledRate": {
"rate": 100,
"numerator": 14,
"denominator": 14
},
"top_labels": [
"UNREAD",
"CATEGORY_UPDATES",
"IMPORTANT",
"SENT",
"STARRED"
],
"messages_per_conversations_avg": 2.6,
"messages_received_per_conversations_avg": 1.5,
"messages_sent_per_conversations_avg": 1.1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 21,
"initial": 8,
"replies": 9,
"forward": 0,
"follow_up": 4,
"initial_replies": 2,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 16,
"initial": 1,
"replies": 10,
"forward": 5,
"follow_up": 0,
"initial_replies": 9,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "1h:2m",
"raw": 3766,
"friendly_no_business": "1h:2m",
"raw_no_business": 3766,
"deviation_friendly": "8m:37s",
"deviation_raw": 517,
"deviation_friendly_no_business": "8m:37s",
"deviation_raw_no_business": 517,
"median_friendly": "14m:42s",
"median_raw": 882,
"median_friendly_no_business": "14m:42s",
"median_raw_no_business": 882,
"consistency_score": "41.46%",
"consistency_score_no_business": "41.46%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 70
},
{
"count": 0,
"key": "1h:0m",
"value": 80
},
{
"count": 0,
"key": "2h:0m",
"value": 90
},
{
"count": 0,
"key": "4h:0m",
"value": 90
}
],
"percentileRanksRaw": [
{
"count": 0,
"key": "30m:0s",
"value": 70
},
{
"count": 0,
"key": "1h:0m",
"value": 80
},
{
"count": 0,
"key": "2h:0m",
"value": 90
},
{
"count": 0,
"key": "4h:0m",
"value": 90
}
],
"within_sla": 8,
"within_sla_percentage_friendly": 80,
"sla_breach": 2,
"sla_breach_percentage_friendly": 20,
"excluded_from_sla": 0
},
"initialTTR": {
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"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org"
],
"model_type": "Contact Group",
"icon": "user-friends"
}
},
"mailbox_names": {
"data": {
"[email protected]": "Robert Teschmacher Hotmail",
"[email protected]": "An Inactive Agent"
},
"enabled": false
},
"show_comparisons_in_leaderboard": true,
"company_goals": {
"first_reply_time_goal": 3600,
"first_reply_time_goal_bands": [],
"overall_reply_time_goal": 3600,
"overall_reply_time_goal_bands": [],
"time_to_close_goal": 7200,
"time_to_close_goal_bands": []
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Productivity
Productivity - Report
requires authentication
Productivity Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/productivity"
);
const params = {
"date": "2020-01-01",
"model": "My Company",
"model_type": "Internal",
"model_com": "1",
"model_type_com": "Contact Group",
"per_page": "2",
"page": "1",
"sort_by_email_volumes": "messages_sent_count",
"direction_email_volumes": "desc",
"sort_by_conversations": "threads_count",
"direction_conversations": "desc",
"sort_by_average_reply_times": "initialTTR",
"direction_average_reply_times": "desc",
"sort_by_responsiveness": "replies_under_7200",
"direction_responsiveness": "desc",
"sort_by_activity": "first_activity",
"direction_activity": "desc",
"viewId": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/productivity';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'date' => '2020-01-01',
'model' => 'My Company',
'model_type' => 'Internal',
'model_com' => '1',
'model_type_com' => 'Contact Group',
'per_page' => '2',
'page' => '1',
'sort_by_email_volumes' => 'messages_sent_count',
'direction_email_volumes' => 'desc',
'sort_by_conversations' => 'threads_count',
'direction_conversations' => 'desc',
'sort_by_average_reply_times' => 'initialTTR',
'direction_average_reply_times' => 'desc',
'sort_by_responsiveness' => 'replies_under_7200',
'direction_responsiveness' => 'desc',
'sort_by_activity' => 'first_activity',
'direction_activity' => 'desc',
'viewId' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/productivity?date=2020-01-01&model=My+Company&model_type=Internal&model_com=1&model_type_com=Contact+Group&per_page=2&page=1&sort_by_email_volumes=messages_sent_count&direction_email_volumes=desc&sort_by_conversations=threads_count&direction_conversations=desc&sort_by_average_reply_times=initialTTR&direction_average_reply_times=desc&sort_by_responsiveness=replies_under_7200&direction_responsiveness=desc&sort_by_activity=first_activity&direction_activity=desc&viewId=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"email_volumes": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "messages_received_count",
"label": "Emails Received",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"hasSpark": true,
"tooltip": "The total number of emails received for this period, regardless of business hours."
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_count",
"label": "Emails Sent",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"hasSpark": true,
"tooltip": "The total number of emails sent for the period regardless of business hours."
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_replies_percent",
"label": "% Replies Sent",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The percentage of sent emails that were replies, regardless of business hours.",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_initial_percent",
"label": "% New Emails Sent",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The percentage of sent emails that were new emails (i.e. not a reply or a forward) regardless of business hours.",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_forwards_percent",
"label": "% Forwards Sent",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The percentage of sent emails that were emails that were forwards regardless of business hours.",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_follow_ups_percent",
"label": "% Follow-Ups Sent",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The percentage of sent emails that were emails that were follow-ups regardless of business hours.",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
}
],
"data": [
{
"name": "[email protected]",
"messages_received_count": {
"display": 0,
"spark": {
"Tue 24th Dec": 0,
"Wed 25th Dec": 0,
"Thu 26th Dec": 0,
"Fri 27th Dec": 0,
"Sat 28th Dec": 0,
"Sun 29th Dec": 0,
"Mon 30th Dec": 0,
"Tue 31st Dec": 0,
"Wed 1st Jan": 0
}
},
"messages_sent_count": {
"display": 0,
"spark": {
"Tue 24th Dec": 0,
"Wed 25th Dec": 0,
"Thu 26th Dec": 0,
"Fri 27th Dec": 0,
"Sat 28th Dec": 0,
"Sun 29th Dec": 0,
"Mon 30th Dec": 0,
"Tue 31st Dec": 0,
"Wed 1st Jan": 0
}
},
"messages_sent_replies_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_initial_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_forwards_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_follow_ups_percent": {
"display": 0,
"percentage": 0
}
},
{
"name": "[email protected]",
"messages_received_count": {
"display": 0,
"spark": {
"Tue 24th Dec": 0,
"Wed 25th Dec": 0,
"Thu 26th Dec": 0,
"Fri 27th Dec": 0,
"Sat 28th Dec": 0,
"Sun 29th Dec": 0,
"Mon 30th Dec": 0,
"Tue 31st Dec": 0,
"Wed 1st Jan": 0
}
},
"messages_sent_count": {
"display": 0,
"spark": {
"Tue 24th Dec": 0,
"Wed 25th Dec": 0,
"Thu 26th Dec": 0,
"Fri 27th Dec": 0,
"Sat 28th Dec": 0,
"Sun 29th Dec": 0,
"Mon 30th Dec": 0,
"Tue 31st Dec": 0,
"Wed 1st Jan": 0
}
},
"messages_sent_replies_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_initial_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_forwards_percent": {
"display": 0,
"percentage": 0
},
"messages_sent_follow_ups_percent": {
"display": 0,
"percentage": 0
}
}
],
"default_sort": [
"messages_sent_count",
"desc"
],
"default_sort_direction": "desc",
"loading": false,
"per_page": 2,
"total": 12,
"page": 1
},
"activity": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "first_activity",
"label": "Time of First Activity",
"sortable": true,
"visible": true,
"meta": {
"tooltip": "The time that the first email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)"
},
"headerClass": "has-tooltip"
},
{
"field": "last_activity",
"label": "Time of Last Activity",
"sortable": true,
"visible": true,
"meta": {
"tooltip": "The time that the last email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)"
},
"headerClass": "has-tooltip"
},
{
"field": "in_business_hours",
"label": "Sent Within Business Hours",
"sortable": true,
"visible": true,
"meta": {
"tooltip": "The total number of emails that were sent during business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "out_business_hours",
"label": "Sent Outside Business Hours",
"sortable": true,
"visible": true,
"meta": {
"tooltip": "The total number of emails that were sent outside business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "received_per_hour",
"label": "Average Emails Received Per Hour",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The average number of emails that were received by the mailbox per hour (ignoring business hours) for the date you are viewing the report."
},
"headerClass": "has-tooltip"
},
{
"field": "sent_per_hour",
"label": "Average Emails Sent Per Hour",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The average number of emails that were sent by the mailbox per hour (ignoring business hours) for the date you are viewing the report."
},
"headerClass": "has-tooltip"
}
],
"data": [
{
"name": "[email protected]",
"first_activity": "N/A",
"last_activity": "N/A",
"in_business_hours": {
"display": 0,
"percentage": 0
},
"out_business_hours": {
"display": 0,
"percentage": 0
},
"received_per_hour": "0",
"sent_per_hour": "0"
},
{
"name": "[email protected]",
"first_activity": "N/A",
"last_activity": "N/A",
"in_business_hours": {
"display": 0,
"percentage": 0
},
"out_business_hours": {
"display": 0,
"percentage": 0
},
"received_per_hour": "0",
"sent_per_hour": "0"
}
],
"default_sort": [
"first_activity",
"desc"
],
"default_sort_direction": "desc",
"loading": false,
"per_page": 2,
"total": 12,
"page": 1
},
"conversations": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "threads_count",
"label": "Conversations",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The total number of conversations (or email threads) that each mailbox was part of for the date range you are viewing. A conversation is a group of emails received and sent that all form part of the same thread."
},
"headerClass": "has-tooltip"
},
{
"field": "threads_inbound",
"label": "Inbound Conversations",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The number of conversations that were started by someone outside of your company, i.e. the first email in the conversation was from someone outside of your company.",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "threads_outbound",
"label": "Outbound Conversations",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The number of conversations that were started by someone in your company, i.e. the first email in the conversation was from someone inside of your company to someone external to your company.",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "threads_internal",
"label": "Internal Conversations",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The number of conversations where all participants have been in your company.",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "threads_await_agent",
"label": "Conversations waiting for a reply",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The last email was from someone external, so the ball's in your court to reply. For better accuracy, this should be used in conjunction with our \"close conversations\" function that allows you to mark conversations that have been completed or no longer require a reply as \"closed\".",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip",
"cellClass": "has-background-white-ter"
},
{
"field": "threads_closed",
"label": "Conversations closed",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The number of conversations that the mailbox that you are viewing has been part of that have been marked as \"closed\" using our \"close conversations\" functionality. You can find this under TOOLS > SETTINGS > COMPANY > CLOSE CONVERSATION SETTINGS",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip",
"cellClass": "has-background-white-ter"
}
],
"data": [
{
"name": "[email protected]",
"threads_count": 0,
"threads_inbound": {
"display": 0,
"percentage": 0
},
"threads_outbound": {
"display": 0,
"percentage": 0
},
"threads_internal": {
"display": 0,
"percentage": 0
},
"threads_await_agent": {
"display": 0,
"percentage": 0
},
"threads_closed": {
"display": 0,
"percentage": 0
}
},
{
"name": "[email protected]",
"threads_count": 0,
"threads_inbound": {
"display": 0,
"percentage": 0
},
"threads_outbound": {
"display": 0,
"percentage": 0
},
"threads_internal": {
"display": 0,
"percentage": 0
},
"threads_await_agent": {
"display": 0,
"percentage": 0
},
"threads_closed": {
"display": 0,
"percentage": 0
}
}
],
"default_sort": [
"threads_count",
"desc"
],
"default_sort_direction": "desc",
"loading": false,
"per_page": 2,
"total": 12,
"page": 1
},
"average_reply_times": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "initialTTR7Days",
"label": "7 day avg. First Reply Time",
"centered": true,
"sortable": true,
"visible": true,
"subheading": "N/A",
"meta": {
"tooltip": "This is your average First Reply time for the last 7 days prior to the date you have selected for the report."
},
"headerClass": "has-tooltip"
},
{
"field": "initialTTR",
"label": "Current avg. First Reply Time",
"centered": true,
"sortable": true,
"visible": true,
"subheading": "N/A",
"meta": {
"hasComparison": true,
"tooltip": "The average First Reply Time is the average time it takes to reply to the first email in a new email conversation. It only looks at the first reply that goes back to the conversation starter, the first \"from\". This average takes business hours into account and only calculates the time that has elapsed during business hours when calculating the average."
},
"headerClass": "has-tooltip"
},
{
"field": "overallTTR7Days",
"label": "7 days avg. Overall Reply Time",
"centered": true,
"sortable": true,
"visible": true,
"subheading": "N/A",
"meta": {
"tooltip": "This is your average overall reply time for the last 7 days prior to the date you have selected for this report."
},
"headerClass": "has-tooltip"
},
{
"field": "overallTTR",
"label": "Current avg. Overall Reply Time",
"centered": true,
"sortable": true,
"visible": true,
"subheading": "N/A",
"meta": {
"hasComparison": true,
"tooltip": "The average Overall Reply Time is the average time it takes to reply to any email. First and all subsequent replies are included in the avg. Overall Reply Time. This average takes business hours into account, and only calculates the time that has elapsed during business hours when calculating the average."
},
"headerClass": "has-tooltip"
}
],
"data": [
{
"name": "[email protected]",
"initialTTR7Days": "N/A",
"initialTTR": {
"display": "N/A",
"comparison": {
"value": "N/A",
"improved": true,
"separatedColumns": true
}
},
"overallTTR7Days": "N/A",
"overallTTR": {
"display": "N/A",
"comparison": {
"value": "N/A",
"improved": true,
"separatedColumns": true
}
}
},
{
"name": "[email protected]",
"initialTTR7Days": "N/A",
"initialTTR": {
"display": "N/A",
"comparison": {
"value": "N/A",
"improved": true,
"separatedColumns": true
}
},
"overallTTR7Days": "N/A",
"overallTTR": {
"display": "N/A",
"comparison": {
"value": "N/A",
"improved": true,
"separatedColumns": true
}
}
}
],
"default_sort": [
"initialTTR",
"desc"
],
"default_sort_direction": "asc",
"loading": false,
"per_page": 2,
"total": 12,
"page": 1
},
"responsiveness": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "replies_count",
"label": "Replies Sent",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The total replies that were sent (used to calculate reply times), regardless of business hours."
},
"headerClass": "has-tooltip"
},
{
"field": "replies_under_1800",
"label": "Replies under 30m:0s",
"sortable": true,
"visible": true,
"subheading": "N/A",
"meta": {
"tooltip": "Percentage of replies that happened in under 30m:0s (takes business hours into account)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "replies_under_3600",
"label": "Replies under 1h:0m",
"sortable": true,
"visible": true,
"subheading": "N/A",
"meta": {
"tooltip": "Percentage of replies that happened in under 1h:0m (takes business hours into account)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "replies_under_7200",
"label": "Replies under 2h:0m",
"sortable": true,
"visible": true,
"subheading": "N/A",
"meta": {
"tooltip": "Percentage of replies that happened in under 2h:0m (takes business hours into account)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
},
{
"field": "replies_under_14400",
"label": "Replies under 4h:0m",
"sortable": true,
"visible": true,
"subheading": "N/A",
"meta": {
"tooltip": "Percentage of replies that happened in under 4h:0m (takes business hours into account)",
"subheadingPercentage": 0
},
"headerClass": "has-tooltip"
}
],
"data": [
{
"name": "[email protected]",
"replies_count": 0,
"replies_under_1800": {
"display": 0,
"percentage": 0
},
"replies_under_3600": {
"display": 0,
"percentage": 0
},
"replies_under_7200": {
"display": 0,
"percentage": 0
},
"replies_under_14400": {
"display": 0,
"percentage": 0
}
},
{
"name": "[email protected]",
"replies_count": 0,
"replies_under_1800": {
"display": 0,
"percentage": 0
},
"replies_under_3600": {
"display": 0,
"percentage": 0
},
"replies_under_7200": {
"display": 0,
"percentage": 0
},
"replies_under_14400": {
"display": 0,
"percentage": 0
}
}
],
"default_sort": [
"replies_under_7200",
"desc"
],
"default_sort_direction": "desc",
"loading": false,
"per_page": 2,
"total": 12,
"page": 1
},
"stats": {
"threads": {
"total": 0,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 0,
"have_replies": 0,
"have_replies_from_agents": 0,
"have_no_replies_from_agents": 0,
"completionRatio": {
"ratio": 0,
"numerator": null,
"denominator": null
},
"handledRate": {
"rate": 0,
"numerator": null,
"denominator": null
},
"top_labels": "",
"messages_per_conversations_avg": 0,
"messages_sent_per_conversations_avg": 0,
"messages_received_per_conversations_avg": 0,
"labels": {
"total": 0,
"list": []
}
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "N/A",
"avg_wait_raw": 0,
"avg_first_wait": "N/A",
"avg_first_wait_raw": 0
},
"sent": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": null
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A"
},
"dailyStats": [],
"type": "stats"
},
"page": 1,
"total": 12,
"args": {
"model": {
"icon": "building",
"id": null,
"model_type": "Internal",
"name": "My Company",
"value": "My Company"
},
"modelCom": {
"id": 1,
"name": "Top Revenue Customers",
"email_usernames": [
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
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"[email protected]",
"[email protected]",
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"[email protected]",
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"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
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"[email protected]",
"[email protected]",
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"[email protected]",
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"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"customer_domains": [
"steuber.com",
"tillman.net",
"wiza.info",
"gislason.com",
"sawayn.com",
"kuhic.com",
"littel.net",
"rau.net",
"lehner.com",
"connelly.org",
"emard.com",
"stoltenberg.org",
"leffler.com",
"romaguera.com",
"gibson.com",
"kuphal.info",
"gmail.com",
"kovacek.com",
"deckow.biz",
"braun.biz",
"hammes.com",
"beer.org",
"lebsack.com",
"yahoo.com",
"green.com",
"kirlin.info",
"konopelski.info",
"oconner.com",
"ferry.com",
"kutch.com",
"quigley.com",
"walker.biz",
"hotmail.com",
"conn.com",
"oreilly.com",
"bechtelar.com",
"kozey.com",
"okuneva.com",
"strosin.org",
"denesik.com",
"goyette.com",
"padberg.com",
"pollich.com",
"miller.com",
"haag.com",
"schuster.com",
"von.com",
"williamson.com",
"grady.com",
"beier.org",
"volkman.net",
"rempel.com",
"lesch.biz",
"bernier.com",
"kessler.info",
"leannon.com",
"okon.com",
"murray.com",
"ebert.com",
"kovacek.net",
"reynolds.org",
"mcglynn.com",
"hickle.com",
"ortiz.biz",
"kshlerin.com",
"beer.com",
"lang.info",
"quitzon.biz",
"dooley.com",
"herzog.net",
"yost.info",
"oberbrunner.com",
"blick.org",
"lesch.com",
"wisozk.com",
"koss.com",
"schneider.com",
"goodwin.info",
"boyer.info",
"sipes.com",
"murphy.com",
"jacobs.biz",
"wiegand.biz",
"monahan.com",
"rath.net",
"abshire.com",
"dickens.com",
"dietrich.biz",
"hoeger.com",
"dietrich.com",
"fahey.com",
"gerlach.org",
"rodriguez.info",
"johns.com",
"kertzmann.com",
"cassin.org",
"mosciski.net",
"kuhn.info",
"quitzon.net",
"gusikowski.org",
"pfannerstill.net",
"jaskolski.com",
"dicki.com",
"walter.org",
"beahan.com",
"bernhard.com",
"quigley.org",
"moen.com",
"wilkinson.biz",
"hoppe.org",
"rogahn.net",
"sauer.com",
"stamm.com",
"schulist.info",
"watsica.com",
"schaefer.biz",
"senger.info",
"considine.com",
"kunze.com",
"bauch.com",
"stiedemann.org",
"weissnat.info",
"purdy.biz",
"ruecker.biz",
"jakubowski.net",
"stroman.com",
"ledner.com",
"ankunding.com",
"cormier.org",
"kilback.org",
"doyle.org",
"cremin.com",
"beier.com",
"pagac.com",
"weimann.net",
"veum.com",
"mann.info",
"huels.com",
"ward.com",
"marks.org",
"boyle.com",
"senger.biz",
"pacocha.info",
"lemke.com",
"gleichner.biz",
"wunsch.com",
"huel.org",
"mann.com",
"toy.net",
"spinka.com",
"rath.biz",
"nolan.com",
"hansen.com",
"lakin.info",
"moore.biz",
"volkman.com",
"wolff.com",
"grady.org",
"rosenbaum.com",
"wisoky.com",
"christiansen.net",
"mohr.net",
"rempel.biz",
"johnston.com",
"gutmann.net",
"glover.com",
"conn.org",
"schroeder.info",
"nitzsche.com",
"schultz.com",
"stanton.biz",
"connelly.info",
"blanda.com",
"okeefe.com",
"schmitt.biz",
"schumm.biz",
"frami.com",
"treutel.info",
"schumm.com",
"lind.com",
"goldner.info",
"becker.net",
"rolfson.com",
"mante.com",
"schamberger.info",
"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org"
],
"model_type": "Contact Group",
"icon": "user-friends"
}
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Comparative
Comparative - Report
requires authentication
Comparative Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/comparative"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "0",
"model_com": "1",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "INBOX",
"labels_and_or": "AND",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"waiting_for_response": "customer-has-response,waiting-for-response",
"replies_over": "15",
"message_replies_over": "15",
"message_replies_under": "15",
"no_reply_for": "15",
"per_page": "2",
"direction": "desc",
"page": "1",
"closed_over": "15",
"viewId": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/comparative';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => 'My Company',
'model_type' => 'Internal',
'exclude_cc' => '0',
'model_com' => '1',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'INBOX',
'labels_and_or' => 'AND',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'waiting_for_response' => 'customer-has-response,waiting-for-response',
'replies_over' => '15',
'message_replies_over' => '15',
'message_replies_under' => '15',
'no_reply_for' => '15',
'per_page' => '2',
'direction' => 'desc',
'page' => '1',
'closed_over' => '15',
'viewId' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/comparative?from=2020-01-01&to=2020-01-08&model=My+Company&model_type=Internal&exclude_cc=&model_com=1&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&direction=desc&page=1&closed_over=15&viewId=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"replyTimePercentages": {
"categories": [
"[email protected]",
"[email protected]"
],
"series": [
{
"name": "Replies in under 30m:0s",
"data": [
100,
88.89
],
"index": 3,
"legendIndex": 0,
"stringKey": "30m:0s"
},
{
"name": "Replies in under 1h:0m",
"data": [
0,
0
],
"index": 2,
"legendIndex": 1,
"stringKey": "1h:0m"
},
{
"name": "Replies in under 2h:0m",
"data": [
0,
0
],
"index": 1,
"legendIndex": 2,
"stringKey": "2h:0m"
},
{
"name": "Replies in under 4h:0m",
"data": [
0,
0
],
"index": 0,
"legendIndex": 3,
"stringKey": "4h:0m"
}
]
},
"agentStats": {
"initialTTR.raw": [
{
"name": "[email protected]",
"threads": {
"total": 10,
"internal": 1,
"inbound": 7,
"outbound": 2,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 10,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 10,
"denominator": 10
},
"top_labels": [],
"messages_per_conversations_avg": 3,
"messages_received_per_conversations_avg": 1.6,
"messages_sent_per_conversations_avg": 1.4
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 16,
"initial": 6,
"replies": 8,
"forward": 0,
"follow_up": 2,
"initial_replies": 1,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 14,
"initial": 1,
"replies": 11,
"forward": 2,
"follow_up": 0,
"initial_replies": 6,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "10m:3s",
"raw": 603,
"friendly_no_business": "13m:29s",
"raw_no_business": 809,
"deviation_friendly": "5m:39s",
"deviation_raw": 339,
"deviation_friendly_no_business": "5m:15s",
"deviation_raw_no_business": 315,
"median_friendly": "8m:13s",
"median_raw": 493,
"median_friendly_no_business": "11m:50s",
"median_raw_no_business": 710,
"consistency_score": "31.25%",
"consistency_score_no_business": "55.66%",
"percentileRanks": [
{
"count": 0,
"key": "30m:0s",
"value": 100
},
{
"count": 0,
"key": "1h:0m",
"value": 100
},
{
"count": 0,
"key": "2h:0m",
"value": 100
},
{
"count": 0,
"key": "4h:0m",
"value": 100
}
],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 11
},
"initialTTR": {
"friendly": "13m:18s",
"raw": 798,
"friendly_no_business": "13m:18s",
"raw_no_business": 798,
"deviation_friendly": "3m:15s",
"deviation_raw": 195,
"deviation_friendly_no_business": "3m:15s",
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"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"customer_domains": [
"steuber.com",
"tillman.net",
"wiza.info",
"gislason.com",
"sawayn.com",
"kuhic.com",
"littel.net",
"rau.net",
"lehner.com",
"connelly.org",
"emard.com",
"stoltenberg.org",
"leffler.com",
"romaguera.com",
"gibson.com",
"kuphal.info",
"gmail.com",
"kovacek.com",
"deckow.biz",
"braun.biz",
"hammes.com",
"beer.org",
"lebsack.com",
"yahoo.com",
"green.com",
"kirlin.info",
"konopelski.info",
"oconner.com",
"ferry.com",
"kutch.com",
"quigley.com",
"walker.biz",
"hotmail.com",
"conn.com",
"oreilly.com",
"bechtelar.com",
"kozey.com",
"okuneva.com",
"strosin.org",
"denesik.com",
"goyette.com",
"padberg.com",
"pollich.com",
"miller.com",
"haag.com",
"schuster.com",
"von.com",
"williamson.com",
"grady.com",
"beier.org",
"volkman.net",
"rempel.com",
"lesch.biz",
"bernier.com",
"kessler.info",
"leannon.com",
"okon.com",
"murray.com",
"ebert.com",
"kovacek.net",
"reynolds.org",
"mcglynn.com",
"hickle.com",
"ortiz.biz",
"kshlerin.com",
"beer.com",
"lang.info",
"quitzon.biz",
"dooley.com",
"herzog.net",
"yost.info",
"oberbrunner.com",
"blick.org",
"lesch.com",
"wisozk.com",
"koss.com",
"schneider.com",
"goodwin.info",
"boyer.info",
"sipes.com",
"murphy.com",
"jacobs.biz",
"wiegand.biz",
"monahan.com",
"rath.net",
"abshire.com",
"dickens.com",
"dietrich.biz",
"hoeger.com",
"dietrich.com",
"fahey.com",
"gerlach.org",
"rodriguez.info",
"johns.com",
"kertzmann.com",
"cassin.org",
"mosciski.net",
"kuhn.info",
"quitzon.net",
"gusikowski.org",
"pfannerstill.net",
"jaskolski.com",
"dicki.com",
"walter.org",
"beahan.com",
"bernhard.com",
"quigley.org",
"moen.com",
"wilkinson.biz",
"hoppe.org",
"rogahn.net",
"sauer.com",
"stamm.com",
"schulist.info",
"watsica.com",
"schaefer.biz",
"senger.info",
"considine.com",
"kunze.com",
"bauch.com",
"stiedemann.org",
"weissnat.info",
"purdy.biz",
"ruecker.biz",
"jakubowski.net",
"stroman.com",
"ledner.com",
"ankunding.com",
"cormier.org",
"kilback.org",
"doyle.org",
"cremin.com",
"beier.com",
"pagac.com",
"weimann.net",
"veum.com",
"mann.info",
"huels.com",
"ward.com",
"marks.org",
"boyle.com",
"senger.biz",
"pacocha.info",
"lemke.com",
"gleichner.biz",
"wunsch.com",
"huel.org",
"mann.com",
"toy.net",
"spinka.com",
"rath.biz",
"nolan.com",
"hansen.com",
"lakin.info",
"moore.biz",
"volkman.com",
"wolff.com",
"grady.org",
"rosenbaum.com",
"wisoky.com",
"christiansen.net",
"mohr.net",
"rempel.biz",
"johnston.com",
"gutmann.net",
"glover.com",
"conn.org",
"schroeder.info",
"nitzsche.com",
"schultz.com",
"stanton.biz",
"connelly.info",
"blanda.com",
"okeefe.com",
"schmitt.biz",
"schumm.biz",
"frami.com",
"treutel.info",
"schumm.com",
"lind.com",
"goldner.info",
"becker.net",
"rolfson.com",
"mante.com",
"schamberger.info",
"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org"
],
"model_type": "Contact Group",
"icon": "user-friends"
}
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Interactions
Interactions - Report
requires authentication
Interactions Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/interactions"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "1",
"model_type": "Mailbox",
"exclude_cc": "0",
"model_com": "1",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "INBOX",
"labels_and_or": "AND",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"waiting_for_response": "customer-has-response,waiting-for-response",
"replies_over": "15",
"message_replies_over": "15",
"message_replies_under": "15",
"no_reply_for": "15",
"per_page": "2",
"direction": "desc",
"page": "1",
"closed_over": "15",
"viewId": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/interactions';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => '1',
'model_type' => 'Mailbox',
'exclude_cc' => '0',
'model_com' => '1',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'INBOX',
'labels_and_or' => 'AND',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'waiting_for_response' => 'customer-has-response,waiting-for-response',
'replies_over' => '15',
'message_replies_over' => '15',
'message_replies_under' => '15',
'no_reply_for' => '15',
'per_page' => '2',
'direction' => 'desc',
'page' => '1',
'closed_over' => '15',
'viewId' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/interactions?from=2020-01-01&to=2020-01-08&model=1&model_type=Mailbox&exclude_cc=&model_com=1&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&direction=desc&page=1&closed_over=15&viewId=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"[email protected]": {
"interactions": {
"[email protected]": {
"to": 1,
"email": "[email protected]",
"from": 3,
"cc": 0
},
"[email protected]": {
"to": 3,
"email": "[email protected]",
"from": 0,
"cc": 0
},
"[email protected]": {
"to": 1,
"email": "[email protected]",
"from": 2,
"cc": 0
},
"[email protected]": {
"to": 1,
"email": "[email protected]",
"from": 2,
"cc": 0
},
"[email protected]": {
"to": 1,
"email": "[email protected]",
"from": 1,
"cc": 0
},
"[email protected]": {
"to": 1,
"email": "[email protected]",
"from": 1,
"cc": 0
},
"[email protected]": {
"to": 1,
"email": "[email protected]",
"from": 0,
"cc": 0
},
"[email protected]": {
"to": 1,
"email": "[email protected]",
"from": 0,
"cc": 0
},
"[email protected]": {
"to": 0,
"email": "[email protected]",
"from": 0,
"cc": 1
},
"[email protected]": {
"to": 0,
"email": "[email protected]",
"from": 1,
"cc": 0
},
"[email protected]": {
"to": 0,
"email": "[email protected]",
"from": 1,
"cc": 0
},
"[email protected]": {
"to": 0,
"email": "[email protected]",
"from": 1,
"cc": 0
}
},
"agent": {
"key": 0,
"email_username": "[email protected]"
}
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.SLA
SLA - Report
requires authentication
SLA Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/sla"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "0",
"model_com": "1",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "INBOX",
"labels_and_or": "AND",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"waiting_for_response": "customer-has-response,waiting-for-response",
"replies_over": "15",
"message_replies_over": "15",
"message_replies_under": "15",
"no_reply_for": "15",
"sort_by": "threads.total",
"direction": "desc",
"per_page_agents": "2",
"page_agents": "1",
"per_page_contacts": "2",
"page_contacts": "1",
"per_page_domains": "2",
"page_domains": "1",
"closed_over": "15",
"viewId": "1",
"init_ttr_goal": "02:00:00",
"overall_ttr_goal": "02:00:00",
"overall_ttc_goal": "02:00:00",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/sla';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => 'My Company',
'model_type' => 'Internal',
'exclude_cc' => '0',
'model_com' => '1',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'INBOX',
'labels_and_or' => 'AND',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'waiting_for_response' => 'customer-has-response,waiting-for-response',
'replies_over' => '15',
'message_replies_over' => '15',
'message_replies_under' => '15',
'no_reply_for' => '15',
'sort_by' => 'threads.total',
'direction' => 'desc',
'per_page_agents' => '2',
'page_agents' => '1',
'per_page_contacts' => '2',
'page_contacts' => '1',
'per_page_domains' => '2',
'page_domains' => '1',
'closed_over' => '15',
'viewId' => '1',
'init_ttr_goal' => '02:00:00',
'overall_ttr_goal' => '02:00:00',
'overall_ttc_goal' => '02:00:00',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/sla?from=2020-01-01&to=2020-01-08&model=My+Company&model_type=Internal&exclude_cc=&model_com=1&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&sort_by=threads.total&direction=desc&per_page_agents=2&page_agents=1&per_page_contacts=2&page_contacts=1&per_page_domains=2&page_domains=1&closed_over=15&viewId=1&init_ttr_goal=02%3A00%3A00&overall_ttr_goal=02%3A00%3A00&overall_ttc_goal=02%3A00%3A00" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"stats": {
"threads": {
"total": 73,
"internal": 2,
"inbound": 58,
"outbound": 13,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 73,
"have_replies": 66,
"have_replies_from_agents": 59,
"have_no_replies_from_agents": 14,
"completionRatio": {
"ratio": 89.66,
"numerator": 52,
"denominator": 58
},
"handledRate": {
"rate": 100,
"numerator": 73,
"denominator": 73
},
"top_labels": "",
"messages_per_conversations_avg": 3.3,
"messages_sent_per_conversations_avg": 1.5,
"messages_received_per_conversations_avg": 1.7,
"labels": {
"total": 23,
"list": [
{
"key": "UNREAD",
"doc_count": 51
},
{
"key": "IMPORTANT",
"doc_count": 14
},
{
"key": "INBOX",
"doc_count": 12
},
{
"key": "CATEGORY_SOCIAL",
"doc_count": 11
},
{
"key": "CATEGORY_PERSONAL",
"doc_count": 10
},
{
"key": "STARRED",
"doc_count": 10
},
{
"key": "CATEGORY_PROMOTIONS",
"doc_count": 9
},
{
"key": "CATEGORY_UPDATES",
"doc_count": 9
},
{
"key": "CATEGORY_FORUMS",
"doc_count": 8
},
{
"key": "SENT",
"doc_count": 7
},
{
"key": "Automotive",
"doc_count": 1
},
{
"key": "Books & Toys",
"doc_count": 1
},
{
"key": "Games, Clothing & Sports",
"doc_count": 1
},
{
"key": "Garden, Sports & Games",
"doc_count": 1
},
{
"key": "Grocery, Outdoors & Shoes",
"doc_count": 1
},
{
"key": "Grocery, Sports & Baby",
"doc_count": 1
},
{
"key": "Kids, Computers & Grocery",
"doc_count": 1
},
{
"key": "Movies, Clothing & Jewelry",
"doc_count": 1
},
{
"key": "Outdoors & Home",
"doc_count": 1
},
{
"key": "Outdoors, Books & Garden",
"doc_count": 1
}
]
}
},
"messages": {
"count": 237,
"initial": 67,
"replies": 124,
"forward": 30,
"follow_up": 16,
"received": {
"count": 127,
"initial": 54,
"replies": 57,
"forward": 0,
"follow_up": 16,
"initial_replies": 14,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
},
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 111,
"initial": 13,
"replies": 68,
"forward": 30,
"follow_up": 0,
"initial_replies": 52,
"dayOfWeek": {
"Monday": 0,
"Tuesday": 0,
"Wednesday": 0,
"Thursday": 0,
"Friday": 0,
"Saturday": 0,
"Sunday": 0
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 0,
"11:00": 0,
"12:00": 0,
"13:00": 0,
"14:00": 0,
"15:00": 0,
"16:00": 0,
"17:00": 0,
"18:00": 0,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "1h:42m",
"raw": 6141,
"friendly_no_business": "4h:37m",
"raw_no_business": 16664,
"deviation_friendly": "11m:25s",
"deviation_raw": 685,
"deviation_friendly_no_business": "9m:37s",
"deviation_raw_no_business": 577,
"median_friendly": "19m:31s",
"median_raw": 1171,
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"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]",
"[email protected]"
],
"customer_domains": [
"steuber.com",
"tillman.net",
"wiza.info",
"gislason.com",
"sawayn.com",
"kuhic.com",
"littel.net",
"rau.net",
"lehner.com",
"connelly.org",
"emard.com",
"stoltenberg.org",
"leffler.com",
"romaguera.com",
"gibson.com",
"kuphal.info",
"gmail.com",
"kovacek.com",
"deckow.biz",
"braun.biz",
"hammes.com",
"beer.org",
"lebsack.com",
"yahoo.com",
"green.com",
"kirlin.info",
"konopelski.info",
"oconner.com",
"ferry.com",
"kutch.com",
"quigley.com",
"walker.biz",
"hotmail.com",
"conn.com",
"oreilly.com",
"bechtelar.com",
"kozey.com",
"okuneva.com",
"strosin.org",
"denesik.com",
"goyette.com",
"padberg.com",
"pollich.com",
"miller.com",
"haag.com",
"schuster.com",
"von.com",
"williamson.com",
"grady.com",
"beier.org",
"volkman.net",
"rempel.com",
"lesch.biz",
"bernier.com",
"kessler.info",
"leannon.com",
"okon.com",
"murray.com",
"ebert.com",
"kovacek.net",
"reynolds.org",
"mcglynn.com",
"hickle.com",
"ortiz.biz",
"kshlerin.com",
"beer.com",
"lang.info",
"quitzon.biz",
"dooley.com",
"herzog.net",
"yost.info",
"oberbrunner.com",
"blick.org",
"lesch.com",
"wisozk.com",
"koss.com",
"schneider.com",
"goodwin.info",
"boyer.info",
"sipes.com",
"murphy.com",
"jacobs.biz",
"wiegand.biz",
"monahan.com",
"rath.net",
"abshire.com",
"dickens.com",
"dietrich.biz",
"hoeger.com",
"dietrich.com",
"fahey.com",
"gerlach.org",
"rodriguez.info",
"johns.com",
"kertzmann.com",
"cassin.org",
"mosciski.net",
"kuhn.info",
"quitzon.net",
"gusikowski.org",
"pfannerstill.net",
"jaskolski.com",
"dicki.com",
"walter.org",
"beahan.com",
"bernhard.com",
"quigley.org",
"moen.com",
"wilkinson.biz",
"hoppe.org",
"rogahn.net",
"sauer.com",
"stamm.com",
"schulist.info",
"watsica.com",
"schaefer.biz",
"senger.info",
"considine.com",
"kunze.com",
"bauch.com",
"stiedemann.org",
"weissnat.info",
"purdy.biz",
"ruecker.biz",
"jakubowski.net",
"stroman.com",
"ledner.com",
"ankunding.com",
"cormier.org",
"kilback.org",
"doyle.org",
"cremin.com",
"beier.com",
"pagac.com",
"weimann.net",
"veum.com",
"mann.info",
"huels.com",
"ward.com",
"marks.org",
"boyle.com",
"senger.biz",
"pacocha.info",
"lemke.com",
"gleichner.biz",
"wunsch.com",
"huel.org",
"mann.com",
"toy.net",
"spinka.com",
"rath.biz",
"nolan.com",
"hansen.com",
"lakin.info",
"moore.biz",
"volkman.com",
"wolff.com",
"grady.org",
"rosenbaum.com",
"wisoky.com",
"christiansen.net",
"mohr.net",
"rempel.biz",
"johnston.com",
"gutmann.net",
"glover.com",
"conn.org",
"schroeder.info",
"nitzsche.com",
"schultz.com",
"stanton.biz",
"connelly.info",
"blanda.com",
"okeefe.com",
"schmitt.biz",
"schumm.biz",
"frami.com",
"treutel.info",
"schumm.com",
"lind.com",
"goldner.info",
"becker.net",
"rolfson.com",
"mante.com",
"schamberger.info",
"cremin.biz",
"kemmer.com",
"connelly.com",
"bauch.biz",
"dach.net",
"dickens.biz",
"harber.com",
"abbott.com",
"jacobi.com",
"mante.net",
"swift.com",
"welch.net",
"senger.net",
"greenfelder.biz",
"marks.com",
"pfeffer.biz",
"mueller.com",
"jones.com",
"grimes.com",
"walsh.com",
"klein.com",
"kihn.org",
"stark.com",
"pollich.org",
"marquardt.com",
"weber.info",
"kemmer.net",
"armstrong.info",
"farrell.net",
"doyle.com",
"nicolas.info",
"jacobson.org",
"kerluke.com",
"leuschke.com",
"hahn.com",
"hyatt.com",
"langosh.com",
"stokes.info",
"heathcote.com",
"friesen.biz",
"schaefer.org",
"greenholt.net",
"ryan.com",
"kertzmann.biz",
"turcotte.com",
"smith.org",
"bailey.com",
"orn.net",
"wyman.com",
"hyatt.net",
"mante.org",
"nicolas.org"
],
"model_type": "Contact Group",
"icon": "user-friends"
},
"init_ttr_goal": 7200,
"overall_ttr_goal": 7200,
"overall_ttc_goal": 7200
},
"mailbox_names": {
"data": {
"[email protected]": "Robert Teschmacher Hotmail",
"[email protected]": "An Inactive Agent"
},
"enabled": false
},
"show_comparisons_in_leaderboard": true,
"company_goals": {
"first_reply_time_goal": 3600,
"first_reply_time_goal_bands": [],
"overall_reply_time_goal": 3600,
"overall_reply_time_goal_bands": [],
"time_to_close_goal": 7200,
"time_to_close_goal_bands": []
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Trend
Trend - Report
requires authentication
Trend Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/trend"
);
const params = {
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "0",
"model_com": "1",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "INBOX",
"labels_and_or": "AND",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"waiting_for_response": "customer-has-response,waiting-for-response",
"replies_over": "15",
"message_replies_over": "15",
"message_replies_under": "15",
"no_reply_for": "15",
"date": "2020-01-01",
"periods": "12",
"period_type": "Months",
"show_agents": "1",
"closed_over": "15",
"viewId": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/trend';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'model' => 'My Company',
'model_type' => 'Internal',
'exclude_cc' => '0',
'model_com' => '1',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'INBOX',
'labels_and_or' => 'AND',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'waiting_for_response' => 'customer-has-response,waiting-for-response',
'replies_over' => '15',
'message_replies_over' => '15',
'message_replies_under' => '15',
'no_reply_for' => '15',
'date' => '2020-01-01',
'periods' => '12',
'period_type' => 'Months',
'show_agents' => '1',
'closed_over' => '15',
'viewId' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/trend?model=My+Company&model_type=Internal&exclude_cc=&model_com=1&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&date=2020-01-01&periods=12&period_type=Months&show_agents=1&closed_over=15&viewId=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"stats": {
"messages.received.count": {
"title": "Emails Received",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
}
},
"product_levels": "success,ignite,starter,pro,elite,enterprise,onprem",
"color": 0
},
"messages.sent.count": {
"title": "Emails Sent",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
}
},
"product_levels": "success,ignite,starter,pro,elite,enterprise,onprem",
"color": 1
},
"messages.sent.initial": {
"title": "New Emails Sent",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
}
},
"product_levels": "success,ignite,starter,pro,elite,enterprise,onprem",
"color": 2
},
"messages.sent.replies": {
"title": "Replies Sent",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
}
},
"product_levels": "success,ignite,starter,pro,elite,enterprise,onprem",
"color": 3
},
"messages.sent.forward": {
"title": "Forwards Sent",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
}
},
"product_levels": "success,ignite,starter,pro,elite,enterprise,onprem",
"color": 4
},
"initialTTR.raw": {
"title": "Avg. First Reply Time",
"type": "replyTime",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
}
},
"product_levels": "sales,success,ignite,starter,pro,elite,enterprise,onprem",
"color": 5
},
"overallTTR.raw": {
"title": "Avg. Overall Reply Time",
"type": "replyTime",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
}
},
"product_levels": "success,ignite,starter,pro,elite,enterprise,onprem",
"color": 6
},
"overallTTC.raw": {
"title": "Avg. Time To Close",
"type": "replyTime",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
}
},
"product_levels": "success,ignite,starter,pro,elite,enterprise,onprem",
"color": 7
},
"initialTTR.deviation_raw": {
"title": "Deviation First Reply Time",
"type": "replyTime",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
}
},
"product_levels": "sales,success,ignite,starter,pro,elite,enterprise,onprem",
"color": 8
},
"overallTTR.deviation_raw": {
"title": "Deviation Overall Reply Time",
"type": "replyTime",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
}
},
"product_levels": "success,ignite,starter,pro,elite,enterprise,onprem",
"color": 0
},
"initialTTR.median_raw": {
"title": "Median First Reply Time",
"type": "replyTime",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
}
},
"product_levels": "sales,success,ignite,starter,pro,elite,enterprise,onprem",
"color": 1
},
"overallTTR.median_raw": {
"title": "Median Overall Reply Time",
"type": "replyTime",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
]
}
},
"product_levels": "success,ignite,starter,pro,elite,enterprise,onprem",
"color": 2
},
"threads.have_initial_reply_rate": {
"title": "First Reply Ratio",
"type": "percentage",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
}
},
"product_levels": "sales,success,ignite,starter,pro,elite,enterprise,onprem",
"color": 3
},
"threads.total": {
"title": "Conversations",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
}
},
"product_levels": "sales,success,ignite,starter,pro,elite,enterprise,onprem",
"color": 4
},
"threads.success_rate": {
"title": "Contact Success Rate",
"type": "percentage",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
}
},
"product_levels": "sales,ignite,starter,pro,elite,enterprise,onprem",
"color": 6
},
"threads.success_time": {
"title": "Avg. Time to Contact Success",
"type": "replyTime",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": {
"[email protected]": {
"color": "#c43c1a",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
},
"[email protected]": {
"color": "#b6ebaf",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
}
},
"product_levels": "sales,ignite,starter,pro,elite,enterprise,onprem",
"color": 7
},
"threads.labels": {
"title": "Labels",
"type": "labels",
"data": [],
"agentData": [],
"product_levels": "sales,success,ignite,starter,pro,elite,enterprise,onprem",
"color": 8
}
},
"dates": [
"Feb 2019",
"Mar 2019",
"Apr 2019",
"May 2019",
"Jun 2019",
"Jul 2019",
"Aug 2019",
"Sep 2019",
"Oct 2019",
"Nov 2019",
"Dec 2019"
],
"total": 12,
"page": 1
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Contacts
Contacts - Report
requires authentication
Contacts Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/contact"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "0",
"model_com": "1",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "INBOX",
"labels_and_or": "AND",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"waiting_for_response": "customer-has-response,waiting-for-response",
"replies_over": "15",
"message_replies_over": "15",
"message_replies_under": "15",
"no_reply_for": "15",
"page_emails": "1",
"per_page_emails": "2",
"direction_emails": "desc",
"sort_by_emails": "threads.total",
"page_domains": "1",
"per_page_domains": "2",
"direction_domains": "desc",
"sort_by_domains": "threads.total",
"closed_over": "15",
"viewId": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/contact';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => 'My Company',
'model_type' => 'Internal',
'exclude_cc' => '0',
'model_com' => '1',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'INBOX',
'labels_and_or' => 'AND',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'waiting_for_response' => 'customer-has-response,waiting-for-response',
'replies_over' => '15',
'message_replies_over' => '15',
'message_replies_under' => '15',
'no_reply_for' => '15',
'page_emails' => '1',
'per_page_emails' => '2',
'direction_emails' => 'desc',
'sort_by_emails' => 'threads.total',
'page_domains' => '1',
'per_page_domains' => '2',
'direction_domains' => 'desc',
'sort_by_domains' => 'threads.total',
'closed_over' => '15',
'viewId' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/contact?from=2020-01-01&to=2020-01-08&model=My+Company&model_type=Internal&exclude_cc=&model_com=1&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"emails": {
"data": {
"current_page": 1,
"data": [
{
"name": "[email protected]",
"threads": {
"total": 46,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 46,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 46,
"denominator": 46
},
"top_labels": [],
"messages_per_conversations_avg": 1,
"messages_received_per_conversations_avg": 0,
"messages_sent_per_conversations_avg": 1
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 46,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"initial_replies": 0,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0
},
"initialTTR": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null,
"deviation_friendly": "N/A",
"deviation_raw": null,
"deviation_friendly_no_business": "N/A",
"deviation_raw_no_business": null,
"median_friendly": "N/A",
"median_raw": null,
"median_friendly_no_business": "N/A",
"median_raw_no_business": null,
"consistency_score": "N/A",
"consistency_score_no_business": "N/A",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 0
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "3h:55m",
"raw": 14101,
"friendly_no_business": "11h:0m",
"raw_no_business": 39647,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
},
{
"name": "[email protected]",
"threads": {
"total": 19,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 19,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 19,
"denominator": 19
},
"top_labels": [],
"messages_per_conversations_avg": 0.6,
"messages_received_per_conversations_avg": 0.2,
"messages_sent_per_conversations_avg": 0.4
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 4,
"initial": 0,
"replies": 2,
"forward": 0,
"follow_up": 0,
"initial_replies": 1,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 7,
"initial": 0,
"replies": 4,
"forward": 0,
"follow_up": 0,
"initial_replies": 3,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "18m:29s",
"raw": 1109,
"friendly_no_business": "18m:29s",
"raw_no_business": 1109,
"deviation_friendly": "5m:27s",
"deviation_raw": 327,
"deviation_friendly_no_business": "5m:27s",
"deviation_raw_no_business": 327,
"median_friendly": "18m:3s",
"median_raw": 1083,
"median_friendly_no_business": "18m:3s",
"median_raw_no_business": 1083,
"consistency_score": "69.8%",
"consistency_score_no_business": "69.8%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 4
},
"initialTTR": {
"friendly": "18m:38s",
"raw": 1118,
"friendly_no_business": "18m:38s",
"raw_no_business": 1118,
"deviation_friendly": "9m:6s",
"deviation_raw": 546,
"deviation_friendly_no_business": "9m:6s",
"deviation_raw_no_business": 546,
"median_friendly": "19m:51s",
"median_raw": 1191,
"median_friendly_no_business": "19m:51s",
"median_raw_no_business": 1191,
"consistency_score": "54.15%",
"consistency_score_no_business": "54.15%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 3
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "3h:2m",
"raw": 10949,
"friendly_no_business": "9h:49m",
"raw_no_business": 35358,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
}
],
"first_page_url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=1",
"from": 1,
"last_page": 310,
"last_page_url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=310",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2",
"label": "2",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=3",
"label": "3",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=4",
"label": "4",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=5",
"label": "5",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=6",
"label": "6",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=7",
"label": "7",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=8",
"label": "8",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=9",
"label": "9",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=10",
"label": "10",
"active": false
},
{
"url": null,
"label": "...",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=309",
"label": "309",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=310",
"label": "310",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2",
"path": "https://timetoreply.local/api/reports/contact",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 620
},
"totals": {
"name": null,
"threads.total": 117,
"threads.await_customer": 0,
"threads.await_agent": 0,
"messages.received.count": 208,
"messages.sent.count": 183,
"overallTTR.friendly": "N/A",
"overallTTR.friendly_no_business": "N/A",
"initialTTR.friendly": "N/A",
"initialTTR.friendly_no_business": "N/A",
"overallTTC.friendly": "N/A",
"overallTTC.friendly_no_business": "N/A"
}
},
"domains": {
"data": {
"current_page": 1,
"data": [
{
"name": "hotmail.com",
"threads": {
"total": 21,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 21,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 21,
"denominator": 21
},
"top_labels": [],
"messages_per_conversations_avg": 0.8,
"messages_received_per_conversations_avg": 0.4,
"messages_sent_per_conversations_avg": 0.4
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 8,
"initial": 0,
"replies": 4,
"forward": 0,
"follow_up": 0,
"initial_replies": 1,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 8,
"initial": 0,
"replies": 5,
"forward": 0,
"follow_up": 0,
"initial_replies": 4,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "42m:20s",
"raw": 2540,
"friendly_no_business": "53m:48s",
"raw_no_business": 3228,
"deviation_friendly": "9m:6s",
"deviation_raw": 546,
"deviation_friendly_no_business": "9m:6s",
"deviation_raw_no_business": 546,
"median_friendly": "19m:51s",
"median_raw": 1191,
"median_friendly_no_business": "19m:51s",
"median_raw_no_business": 1191,
"consistency_score": "54.15%",
"consistency_score_no_business": "54.15%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 5
},
"initialTTR": {
"friendly": "1h:2m",
"raw": 3765,
"friendly_no_business": "1h:2m",
"raw_no_business": 3765,
"deviation_friendly": "10m:54s",
"deviation_raw": 654,
"deviation_friendly_no_business": "10m:54s",
"deviation_raw_no_business": 654,
"median_friendly": "19m:51s",
"median_raw": 1191,
"median_friendly_no_business": "19m:51s",
"median_raw_no_business": 1191,
"consistency_score": "45.08%",
"consistency_score_no_business": "45.08%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 4
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "2h:58m",
"raw": 10709,
"friendly_no_business": "9h:6m",
"raw_no_business": 32793,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
},
{
"name": "yahoo.com",
"threads": {
"total": 6,
"internal": 0,
"inbound": 0,
"outbound": 0,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 6,
"have_replies": 0,
"have_initial_replies": 0,
"handledRate": {
"rate": 100,
"numerator": 6,
"denominator": 6
},
"top_labels": [],
"messages_per_conversations_avg": 1.7,
"messages_received_per_conversations_avg": 1,
"messages_sent_per_conversations_avg": 0.7
},
"messages": {
"count": 0,
"initial": 0,
"replies": 0,
"forward": 0,
"follow_up": 0,
"received": {
"count": 6,
"initial": 0,
"replies": 3,
"forward": 0,
"follow_up": 0,
"initial_replies": 1,
"dailyStats": [],
"avg_wait": "N/A",
"avg_wait_raw": null,
"avg_first_wait": "N/A",
"avg_first_wait_raw": null
},
"sent": {
"count": 4,
"initial": 0,
"replies": 2,
"forward": 0,
"follow_up": 0,
"initial_replies": 1,
"dailyStats": []
}
},
"overallTTR": {
"friendly": "2h:35m",
"raw": 9338,
"friendly_no_business": "10h:26m",
"raw_no_business": 37562,
"deviation_friendly": "2h:33m",
"deviation_raw": 9184,
"deviation_friendly_no_business": "10h:23m",
"deviation_raw_no_business": 37408,
"median_friendly": "2m:34s",
"median_raw": 154,
"median_friendly_no_business": "2m:34s",
"median_raw_no_business": 154,
"consistency_score": "0%",
"consistency_score_no_business": "0%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": null,
"within_sla_percentage_friendly": "N/A",
"sla_breach": null,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 2
},
"initialTTR": {
"friendly": "20h:49m",
"raw": 74970,
"friendly_no_business": "20h:49m",
"raw_no_business": 74970,
"deviation_friendly": "0s",
"deviation_raw": 0,
"deviation_friendly_no_business": "0s",
"deviation_raw_no_business": 0,
"median_friendly": "20h:49m",
"median_raw": 74944,
"median_friendly_no_business": "20h:49m",
"median_raw_no_business": 74944,
"consistency_score": "100%",
"consistency_score_no_business": "100%",
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": "N/A",
"sla_breach": 0,
"sla_breach_percentage_friendly": "N/A",
"excluded_from_sla": 1
},
"overallTTF": {
"friendly": "N/A",
"raw": null,
"friendly_no_business": "N/A",
"raw_no_business": null
},
"overallTTC": {
"friendly": "4h:45m",
"raw": 17105,
"friendly_no_business": "13h:14m",
"raw_no_business": 47687,
"percentileRanks": [],
"percentileRanksRaw": [],
"within_sla": 0,
"within_sla_percentage_friendly": 0,
"sla_breach": 0,
"sla_breach_percentage_friendly": 0
}
}
],
"first_page_url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=1",
"from": 1,
"last_page": 119,
"last_page_url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=119",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=1",
"label": "1",
"active": true
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2",
"label": "2",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=3",
"label": "3",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=4",
"label": "4",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=5",
"label": "5",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=6",
"label": "6",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=7",
"label": "7",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=8",
"label": "8",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=9",
"label": "9",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=10",
"label": "10",
"active": false
},
{
"url": null,
"label": "...",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=118",
"label": "118",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=119",
"label": "119",
"active": false
},
{
"url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https://timetoreply.local/api/reports/contact?model=My%20Company&model_type=Internal&model_com=1&model_type_com=Contact%20Group&labels_and_or=AND&waiting_for_response=customer-has-response%2Cwaiting-for-response&message_replies_under=15&page_emails=1&per_page_emails=2&direction_emails=desc&sort_by_emails=threads.total&page_domains=1&per_page_domains=2&direction_domains=desc&sort_by_domains=threads.total&closed_over=15&viewId=1&per_page=2&page=2",
"path": "https://timetoreply.local/api/reports/contact",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 237
},
"totals": {
"name": null,
"threads.total": 117,
"threads.await_customer": 0,
"threads.await_agent": 0,
"messages.received.count": 208,
"messages.sent.count": 183,
"overallTTR.friendly": "N/A",
"overallTTR.friendly_no_business": "N/A",
"initialTTR.friendly": "N/A",
"initialTTR.friendly_no_business": "N/A",
"overallTTC.friendly": "N/A",
"overallTTC.friendly_no_business": "N/A"
}
}
}
Received response:
Request failed with error:
Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.Teams
Teams - Report
requires authentication
Teams Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/teams"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "1",
"model_type": "Team",
"exclude_cc": "0",
"model_com": "1",
"model_type_com": "Contact Group",
"exclude_cc_com": "0",
"exclusive": "0",
"label[0]": "INBOX",
"labels_and_or": "AND",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"waiting_for_response": "customer-has-response,waiting-for-response",
"replies_over": "15",
"message_replies_over": "15",
"message_replies_under": "15",
"no_reply_for": "15",
"per_page": "2",
"sort_by": "threads.total",
"direction": "desc",
"page": "1",
"closed_over": "15",
"viewId": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$url = 'https://portal.timetoreply.com/api/reports/teams';
$response = $client->get(
$url,
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Content-Type' => 'application/json',
'Accept' => 'application/json',
],
'query' => [
'from' => '2020-01-01',
'to' => '2020-01-08',
'model' => '1',
'model_type' => 'Team',
'exclude_cc' => '0',
'model_com' => '1',
'model_type_com' => 'Contact Group',
'exclude_cc_com' => '0',
'exclusive' => '0',
'label[0]' => 'INBOX',
'labels_and_or' => 'AND',
'thread_type' => 'inbound,outbound,internal',
'thread_status' => 'internal,await-customer,closed,await-agent',
'has_replies' => 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification' => 'calculating,first,reply,reply-all,forward',
'messageType' => 'inbound,outbound,internal',
'waiting_for_response' => 'customer-has-response,waiting-for-response',
'replies_over' => '15',
'message_replies_over' => '15',
'message_replies_under' => '15',
'no_reply_for' => '15',
'per_page' => '2',
'sort_by' => 'threads.total',
'direction' => 'desc',
'page' => '1',
'closed_over' => '15',
'viewId' => '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));curl --request GET \
--get "https://portal.timetoreply.com/api/reports/teams?from=2020-01-01&to=2020-01-08&model=1&model_type=Team&exclude_cc=&model_com=1&model_type_com=Contact+Group&exclude_cc_com=&exclusive=&label[]=INBOX&labels_and_or=AND&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&waiting_for_response=customer-has-response%2Cwaiting-for-response&replies_over=15&message_replies_over=15&message_replies_under=15&no_reply_for=15&per_page=2&sort_by=threads.total&direction=desc&page=1&closed_over=15&viewId=1" \
--header "Authorization: Bearer {YOUR_AUTH_KEY}" \
--header "Content-Type: application/json" \
--header "Accept: application/json"Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"stats": {
"threads": {
"total": 73,
"internal": 2,
"inbound": 58,
"outbound": 13,
"sent_internally": 0,
"await_customer": 0,
"await_agent": 0,
"closed": 73,
"have_replies": 66,
"have_replies_from_agents": 59,
"have_no_replies_from_agents": 14,
"completionRatio": {
"ratio": 89.66,
"numerator": 52,
"denominator": 58
},
"handledRate": {
"rate": 100,
"numerator": 73,
"denominator": 73
},
"top_labels": "",
"messages_per_conversations_avg": 3.2,
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