Introduction
This API is designed to let you do (almost) everything you can do from the timetoreply portal programatically via API requests
Authentication
We currently only support personal access tokens for authentication. These can be obtained by logging into a company administrator account on timetoreply, visiting the API section, and clicking "Generate Access Token". Tokens have an expiration time of 1 year.
All requests made to our api with these generated access tokens will be assigned to the user that generated the access token.
You can create as many access tokens as you like, and you can revoke their access at any time from the same page when you created them.
Rate Limiting
Our API is rate limited to 30 requests per minute and the lower limit of 900 requests per hour.
If you exceed these limits, responses will get a Retry-After header which indicates how long you should wait until trying again.
Dates and Times
Most Dates and Times are converted into the timezone of your user profile on the fly before being sent to you.
Reply times are usually returned in seconds, but many reply times also have a "Friendly Reply Time" which is a formatted string.
Nomenclature
- Email Addresses are referred to as "email_usernames".
- Conversations are referred to as "threads".
- Message Ids are referred to as "internet_message_id" and are unique
- Reply times without business hours are referred to as "raw". e.g. "raw_replytime"
General
Responses have been generally optimized for use in our own front-end, and as such, the structure of responses might not be exactly as you expect. It may also contain information that is not relevant to you. Unfortunately we currently do not offer a method to get exactly the information you want, but we may create this functionality in future.
Base URL
https://portal.timetoreply.comAuthenticating requests
This API is authenticated by sending an Authorization header with the value "Bearer {YOUR_AUTH_KEY}".
All authenticated endpoints are marked with a requires authentication badge in the documentation below.
You can generate your token by logging in and visiting TOOLS > API
Entities
Authentication Invites - Delete
requires authentication
Delete an Authentication Invitation
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/invite/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "DELETE",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->delete(
'https://portal.timetoreply.com/api/entities/agents/invite/1',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
{
"status": "Authentication invite deleted."
}
Received response:
Request failed with error:
Authentication Invites - Remind
requires authentication
Remind A Mailbox about an Authentication Invitation
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/remind/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "PATCH",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->patch(
'https://portal.timetoreply.com/api/entities/agents/remind/1',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"status": "Please check the inbox (and spam folder) of the mailbox you just added. Click on the link in the email to grant access to timetoreply so that we can start measuring your email reply times."
}
Received response:
Request failed with error:
Contact Groups - Add Domain
requires authentication
Add A Domain To A Contact Group
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contact-groups/1/pushDomain"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"domain": "example.com"
}
fetch(url, {
method: "PATCH",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->patch(
'https://portal.timetoreply.com/api/entities/contact-groups/1/pushDomain',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'domain' => 'example.com',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 1,
"name": "Top Revenue Customers",
"members": {
"emails": [
"jklein@fay.com",
"grunolfsdottir@mraz.com"
],
"domains": [
"champlin.biz",
"towne.com",
"example.com"
]
}
}
Received response:
Request failed with error:
Contact Groups - Add Email
requires authentication
Add An Email To A Contact Group
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contact-groups/1/pushEmail"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"email": "example@example.com"
}
fetch(url, {
method: "PATCH",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->patch(
'https://portal.timetoreply.com/api/entities/contact-groups/1/pushEmail',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'email' => 'example@example.com',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 1,
"name": "Top Revenue Customers",
"members": {
"emails": [
"jklein@fay.com",
"grunolfsdottir@mraz.com",
"example@example.com"
],
"domains": [
"champlin.biz",
"towne.com"
]
}
}
Received response:
Request failed with error:
Contact Groups - Delete
requires authentication
Delete a Contact Group
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contact-groups/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "DELETE",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->delete(
'https://portal.timetoreply.com/api/entities/contact-groups/1',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
{
"status": "Contact group deleted."
}
Received response:
Request failed with error:
Contact Groups - Delete Domain
requires authentication
Remove A Domain From A Contact Group
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contact-groups/1/removeDomain"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"domain": "example.com"
}
fetch(url, {
method: "PATCH",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->patch(
'https://portal.timetoreply.com/api/entities/contact-groups/1/removeDomain',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'domain' => 'example.com',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 1,
"name": "Top Revenue Customers",
"members": {
"emails": [
"jklein@fay.com",
"grunolfsdottir@mraz.com"
],
"domains": [
"champlin.biz",
"towne.com"
]
}
}
Received response:
Request failed with error:
Contact Groups - Delete Email
requires authentication
Remove An Email From A Contact Group
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contact-groups/1/removeEmail"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"email": "example@example.com"
}
fetch(url, {
method: "PATCH",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->patch(
'https://portal.timetoreply.com/api/entities/contact-groups/1/removeEmail',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'email' => 'example@example.com',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 1,
"name": "Top Revenue Customers",
"members": {
"emails": [
"jklein@fay.com",
"grunolfsdottir@mraz.com"
],
"domains": [
"champlin.biz",
"towne.com"
]
}
}
Received response:
Request failed with error:
Contact Groups - List
requires authentication
List all Contact Groups
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contact-groups"
);
const params = {
"sort_by": "name",
"direction": "asc",
"per_page": "15",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/entities/contact-groups',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'query' => [
'sort_by'=> 'name',
'direction'=> 'asc',
'per_page'=> '15',
'page'=> '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"id": 3,
"company_id": 1,
"name": "Active Campaign Customer Group",
"crm_type": "activeCampaign",
"customer_emails": [
"mossie.boehm@grant.com",
"dullrich@pouros.biz"
],
"customer_domains": [
"cummerata.com",
"heathcote.com"
],
"user_permissions": [],
"search_string": "Active Campaign Customer Group mossie.boehm@grant.com dullrich@pouros.biz cummerata.com heathcote.com"
},
{
"id": 4,
"company_id": 1,
"name": "Maropost Customer Group",
"crm_type": "maropost",
"customer_emails": [
"davis.hershel@orn.com",
"keeling.georgiana@dubuque.org"
],
"customer_domains": [
"dickens.com",
"oconner.net"
],
"user_permissions": [],
"search_string": "Maropost Customer Group davis.hershel@orn.com keeling.georgiana@dubuque.org dickens.com oconner.net"
}
],
"first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/contact-groups?page=1",
"from": 1,
"last_page": 3,
"last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/contact-groups?page=3",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/contact-groups?page=1",
"label": "1",
"active": true
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/contact-groups?page=2",
"label": "2",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/contact-groups?page=3",
"label": "3",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/contact-groups?page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/contact-groups?page=2",
"path": "https:\/\/portal.timetoreply.com\/api\/entities\/contact-groups",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 6
}
Received response:
Request failed with error:
Contact Groups - Remove Members
requires authentication
Remove An Email From A Contact Group
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contact-groups/1/removeMembers"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"membersToRemove": [
"ea",
"quae"
]
}
fetch(url, {
method: "PATCH",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->patch(
'https://portal.timetoreply.com/api/entities/contact-groups/1/removeMembers',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'membersToRemove' => [
'ea',
'quae',
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 1,
"name": "Top Revenue Customers",
"members": {
"emails": [
"jklein@fay.com",
"grunolfsdottir@mraz.com"
],
"domains": [
"champlin.biz",
"towne.com"
]
}
}
Received response:
Request failed with error:
Contact Groups - Show
requires authentication
Show a single Contact Group
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contact-groups/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/entities/contact-groups/1',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 1,
"name": "Top Revenue Customers",
"email_usernames": [
"jklein@fay.com",
"grunolfsdottir@mraz.com"
],
"customer_domains": [
"champlin.biz",
"towne.com"
],
"model_type": "Contact Group",
"icon": "user-friends"
}
Received response:
Request failed with error:
Contact Groups - Store
requires authentication
Store a Contact Group
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contact-groups"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"name": "Top Contacts",
"emails": [
"contact_one@example.net"
],
"domains": [
"example.com"
]
}
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->post(
'https://portal.timetoreply.com/api/entities/contact-groups',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'name' => 'Top Contacts',
'emails' => [
'contact_one@example.net',
],
'domains' => [
'example.com',
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 10,
"name": "Top Contacts",
"members": {
"emails": [
"contact_one@example.net"
],
"domains": [
"example.com"
]
}
}
Received response:
Request failed with error:
Contact Groups - Update
requires authentication
Update a Contact Group
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contact-groups/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"name": "Top Contacts",
"emails": [
"contact_one@example.net"
],
"domains": [
"example.com"
]
}
fetch(url, {
method: "PUT",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->put(
'https://portal.timetoreply.com/api/entities/contact-groups/1',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'name' => 'Top Contacts',
'emails' => [
'contact_one@example.net',
],
'domains' => [
'example.com',
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 1,
"name": "Top Contacts",
"members": {
"emails": [
"contact_one@example.net"
],
"domains": [
"example.com"
]
}
}
Received response:
Request failed with error:
Contacts - Delete
requires authentication
Delete a contact
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contacts/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "DELETE",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->delete(
'https://portal.timetoreply.com/api/entities/contacts/1',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
{
"status": "Contact deleted."
}
Received response:
Request failed with error:
Contacts - List
requires authentication
Get all existing contacts.
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contacts"
);
const params = {
"per_page": "25",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/entities/contacts',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'query' => [
'per_page'=> '25',
'page'=> '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"id": 1,
"name": "top@customer.com",
"email_usernames": [
"top@customer.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2,
"name": "customer.com",
"email_usernames": [
"customer.com"
],
"model_type": "Contact",
"icon": "user"
}
],
"first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/contacts?page=1",
"from": 1,
"last_page": 196,
"last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/contacts?page=196",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/contacts?page=1",
"label": "1",
"active": true
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/contacts?page=2",
"label": "2",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/contacts?page=3",
"label": "3",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/contacts?page=4",
"label": "4",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/contacts?page=5",
"label": "5",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/contacts?page=6",
"label": "6",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/contacts?page=7",
"label": "7",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/contacts?page=8",
"label": "8",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/contacts?page=9",
"label": "9",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/contacts?page=10",
"label": "10",
"active": false
},
{
"url": null,
"label": "...",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/contacts?page=195",
"label": "195",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/contacts?page=196",
"label": "196",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/contacts?page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/contacts?page=2",
"path": "https:\/\/portal.timetoreply.com\/api\/entities\/contacts",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 391
}
Received response:
Request failed with error:
Contacts - Store
requires authentication
Store a new contact
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/contacts"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"name": "contact@example.com"
}
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->post(
'https://portal.timetoreply.com/api/entities/contacts',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'name' => 'contact@example.com',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 613,
"name": "contact@example.com",
"email_usernames": [
"contact@example.com"
],
"model_type": "Contact",
"icon": "user"
}
Received response:
Request failed with error:
Entities - IT Help
requires authentication
Request Help from your IT team to set up timetoreply
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/it-help"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"name": "Peter Rabbit",
"email": "peter.rabbit@gmail.com",
"message": "nihil"
}
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->post(
'https://portal.timetoreply.com/api/entities/agents/it-help',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'name' => 'Peter Rabbit',
'email' => 'peter.rabbit@gmail.com',
'message' => 'nihil',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (202):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"status": "Email Sent successfully"
}
Received response:
Request failed with error:
Entities - Search
requires authentication
Searches your company entities
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/search"
);
const params = {
"per_page": "2",
"page": "1",
"search": "Top Revenue",
"type": "all",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/entities/search',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'query' => [
'per_page'=> '2',
'page'=> '1',
'search'=> 'Top Revenue',
'type'=> 'all',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"id": 1,
"name": "top@customer.com",
"email_usernames": [
"top@customer.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 1,
"name": "Top Revenue Customers",
"email_usernames": [
"jklein@fay.com",
"grunolfsdottir@mraz.com"
],
"customer_domains": [
"champlin.biz",
"towne.com"
],
"model_type": "Contact Group",
"icon": "user-friends"
}
],
"first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/search?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/search?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/search?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https:\/\/portal.timetoreply.com\/api\/entities\/search",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 2
}
Received response:
Request failed with error:
Filters - List
requires authentication
List all current filters and entities
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/message-filters/all-thread-filter-data"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/tools/settings/message-filters/all-thread-filter-data',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"advanced_filters_count": {
"active": 0,
"total": 1
},
"domain_and_email_filters": {
"domains": 1,
"emails": 1
},
"agents": [
{
"id": 1,
"name": "Jocelyn Considine",
"email_usernames": [
"j.considine@timetoreply.com"
],
"model_type": "Mailbox",
"icon": "user-plus"
},
{
"id": 2,
"name": "Letha Ziemann",
"email_usernames": [
"l.ziemann@timetoreply.com"
],
"model_type": "Mailbox",
"icon": "user-plus"
},
{
"id": 3,
"name": "Josh Heathcote",
"email_usernames": [
"j.heathcote@timetoreply.com"
],
"model_type": "Mailbox",
"icon": "user-plus"
}
],
"teams": [
{
"id": 1,
"name": "US Sales Team",
"email_usernames": [
"j.considine@timetoreply.com",
"l.ziemann@timetoreply.com",
"j.heathcote@timetoreply.com"
],
"model_type": "Team",
"icon": "handshake"
}
],
"group_mailboxes": [
{
"id": 1,
"name": "Support",
"email_usernames": [
"support@timetoreply.com",
"j.considine@timetoreply.com",
"l.ziemann@timetoreply.com",
"j.heathcote@timetoreply.com"
],
"model_type": "Group Mailbox",
"icon": "users"
}
],
"customer_groups": [
{
"id": 1,
"name": "Top Revenue Customers",
"email_usernames": [
"jklein@fay.com",
"grunolfsdottir@mraz.com"
],
"customer_domains": [
"champlin.biz",
"towne.com"
],
"model_type": "Contact Group",
"icon": "user-friends"
},
{
"id": 2,
"name": "Hubspot Customer Group",
"email_usernames": [],
"customer_domains": [],
"model_type": "Contact Group",
"icon": "user-friends"
},
{
"id": 3,
"name": "Active Campaign Customer Group",
"email_usernames": [
"mossie.boehm@grant.com",
"dullrich@pouros.biz"
],
"customer_domains": [
"cummerata.com",
"heathcote.com"
],
"model_type": "Contact Group",
"icon": "user-friends"
},
{
"id": 4,
"name": "Maropost Customer Group",
"email_usernames": [
"davis.hershel@orn.com",
"keeling.georgiana@dubuque.org"
],
"customer_domains": [
"dickens.com",
"oconner.net"
],
"model_type": "Contact Group",
"icon": "user-friends"
},
{
"id": 5,
"name": "Constant Contact Customer Group",
"email_usernames": [
"tyshawn.howell@torp.org",
"schimmel.twila@grant.org"
],
"customer_domains": [
"rodriguez.com",
"koepp.com"
],
"model_type": "Contact Group",
"icon": "user-friends"
},
{
"id": 6,
"name": "Salesforce Customer Group",
"email_usernames": [
"candelario88@effertz.net",
"kshlerin.berry@reinger.org"
],
"customer_domains": [
"ward.net",
"lang.com"
],
"model_type": "Contact Group",
"icon": "user-friends"
}
],
"customers": [
{
"id": 1,
"name": "top@customer.com",
"email_usernames": [
"top@customer.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 2,
"name": "customer.com",
"email_usernames": [
"customer.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 3,
"name": "aauer@dickinson.com",
"email_usernames": [
"aauer@dickinson.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 4,
"name": "pdare@marquardt.com",
"email_usernames": [
"pdare@marquardt.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 5,
"name": "loren24@hodkiewicz.info",
"email_usernames": [
"loren24@hodkiewicz.info"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 6,
"name": "jamey.schultz@larson.com",
"email_usernames": [
"jamey.schultz@larson.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 7,
"name": "vgulgowski@towne.biz",
"email_usernames": [
"vgulgowski@towne.biz"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 8,
"name": "janet32@jacobi.com",
"email_usernames": [
"janet32@jacobi.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 9,
"name": "katherine.kassulke@dickens.net",
"email_usernames": [
"katherine.kassulke@dickens.net"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 10,
"name": "osinski.elisha@quitzon.com",
"email_usernames": [
"osinski.elisha@quitzon.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 11,
"name": "grunolfsdottir@mraz.com",
"email_usernames": [
"grunolfsdottir@mraz.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 12,
"name": "torey03@feil.com",
"email_usernames": [
"torey03@feil.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 13,
"name": "dstreich@treutel.info",
"email_usernames": [
"dstreich@treutel.info"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 14,
"name": "streich.lazaro@dicki.com",
"email_usernames": [
"streich.lazaro@dicki.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 15,
"name": "shanahan.makenzie@lockman.com",
"email_usernames": [
"shanahan.makenzie@lockman.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 16,
"name": "vtorp@hettinger.info",
"email_usernames": [
"vtorp@hettinger.info"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 17,
"name": "brendon.oreilly@rutherford.com",
"email_usernames": [
"brendon.oreilly@rutherford.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 18,
"name": "terrell.homenick@hyatt.info",
"email_usernames": [
"terrell.homenick@hyatt.info"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 19,
"name": "yundt.pansy@swift.info",
"email_usernames": [
"yundt.pansy@swift.info"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 20,
"name": "huel.cydney@schiller.com",
"email_usernames": [
"huel.cydney@schiller.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 21,
"name": "misty.cummings@ankunding.com",
"email_usernames": [
"misty.cummings@ankunding.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 22,
"name": "omclaughlin@trantow.com",
"email_usernames": [
"omclaughlin@trantow.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 23,
"name": "qsipes@mann.net",
"email_usernames": [
"qsipes@mann.net"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 24,
"name": "nedra85@gutmann.net",
"email_usernames": [
"nedra85@gutmann.net"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 25,
"name": "retha01@dicki.info",
"email_usernames": [
"retha01@dicki.info"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 26,
"name": "haley.kelvin@zieme.org",
"email_usernames": [
"haley.kelvin@zieme.org"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 27,
"name": "zroob@becker.org",
"email_usernames": [
"zroob@becker.org"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 28,
"name": "iwyman@watsica.com",
"email_usernames": [
"iwyman@watsica.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 29,
"name": "qstiedemann@howe.com",
"email_usernames": [
"qstiedemann@howe.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 30,
"name": "jamaal.zemlak@streich.biz",
"email_usernames": [
"jamaal.zemlak@streich.biz"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 31,
"name": "kurt41@hudson.com",
"email_usernames": [
"kurt41@hudson.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 32,
"name": "rconroy@jakubowski.com",
"email_usernames": [
"rconroy@jakubowski.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 33,
"name": "keegan51@mohr.biz",
"email_usernames": [
"keegan51@mohr.biz"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 34,
"name": "powlowski.winnifred@durgan.com",
"email_usernames": [
"powlowski.winnifred@durgan.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 35,
"name": "prohaska.jolie@rutherford.info",
"email_usernames": [
"prohaska.jolie@rutherford.info"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 36,
"name": "turner.alba@price.com",
"email_usernames": [
"turner.alba@price.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 37,
"name": "schuster.jodie@cronin.org",
"email_usernames": [
"schuster.jodie@cronin.org"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 38,
"name": "clegros@reichert.com",
"email_usernames": [
"clegros@reichert.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 39,
"name": "isai.herman@ratke.biz",
"email_usernames": [
"isai.herman@ratke.biz"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 40,
"name": "breitenberg.ila@schimmel.com",
"email_usernames": [
"breitenberg.ila@schimmel.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 41,
"name": "kris.samara@buckridge.com",
"email_usernames": [
"kris.samara@buckridge.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 42,
"name": "mitchell92@gulgowski.com",
"email_usernames": [
"mitchell92@gulgowski.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 43,
"name": "strosin.lance@jast.org",
"email_usernames": [
"strosin.lance@jast.org"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 44,
"name": "amely30@crona.com",
"email_usernames": [
"amely30@crona.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 45,
"name": "jamar.leuschke@crooks.com",
"email_usernames": [
"jamar.leuschke@crooks.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 46,
"name": "shields.mya@leffler.org",
"email_usernames": [
"shields.mya@leffler.org"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 47,
"name": "gibson.caterina@kshlerin.com",
"email_usernames": [
"gibson.caterina@kshlerin.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 48,
"name": "nikolaus.flavio@ritchie.com",
"email_usernames": [
"nikolaus.flavio@ritchie.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 49,
"name": "paolo67@hintz.com",
"email_usernames": [
"paolo67@hintz.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 50,
"name": "beatty.minerva@lehner.com",
"email_usernames": [
"beatty.minerva@lehner.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 51,
"name": "ernestina33@bernier.com",
"email_usernames": [
"ernestina33@bernier.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 52,
"name": "chadd.langosh@wuckert.com",
"email_usernames": [
"chadd.langosh@wuckert.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 53,
"name": "lebsack.emmanuelle@hickle.net",
"email_usernames": [
"lebsack.emmanuelle@hickle.net"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 54,
"name": "windler.kyler@towne.com",
"email_usernames": [
"windler.kyler@towne.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 55,
"name": "clifford.breitenberg@doyle.biz",
"email_usernames": [
"clifford.breitenberg@doyle.biz"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 56,
"name": "kshlerin.berry@reinger.org",
"email_usernames": [
"kshlerin.berry@reinger.org"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 57,
"name": "keira32@walsh.com",
"email_usernames": [
"keira32@walsh.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 58,
"name": "dave78@howe.com",
"email_usernames": [
"dave78@howe.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 59,
"name": "abel59@wiegand.biz",
"email_usernames": [
"abel59@wiegand.biz"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 60,
"name": "dicki.abby@kovacek.biz",
"email_usernames": [
"dicki.abby@kovacek.biz"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 61,
"name": "qboyer@tremblay.info",
"email_usernames": [
"qboyer@tremblay.info"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 62,
"name": "hodkiewicz.antonio@leuschke.org",
"email_usernames": [
"hodkiewicz.antonio@leuschke.org"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 63,
"name": "randall59@doyle.org",
"email_usernames": [
"randall59@doyle.org"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 64,
"name": "rosenbaum.grayce@kohler.com",
"email_usernames": [
"rosenbaum.grayce@kohler.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 65,
"name": "hirthe.frederic@hane.net",
"email_usernames": [
"hirthe.frederic@hane.net"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 66,
"name": "aurelie.daniel@schultz.com",
"email_usernames": [
"aurelie.daniel@schultz.com"
],
"model_type": "Contact",
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{
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"name": "crunolfsdottir@bernier.info",
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"crunolfsdottir@bernier.info"
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{
"id": 68,
"name": "goldner.mona@roberts.com",
"email_usernames": [
"goldner.mona@roberts.com"
],
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{
"id": 69,
"name": "botsford.rafael@schuster.com",
"email_usernames": [
"botsford.rafael@schuster.com"
],
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"icon": "user"
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{
"id": 70,
"name": "audra75@mills.com",
"email_usernames": [
"audra75@mills.com"
],
"model_type": "Contact",
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{
"id": 71,
"name": "briana.okeefe@lehner.com",
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"briana.okeefe@lehner.com"
],
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{
"id": 72,
"name": "grimes.august@gusikowski.org",
"email_usernames": [
"grimes.august@gusikowski.org"
],
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"icon": "user"
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{
"id": 73,
"name": "candelario88@effertz.net",
"email_usernames": [
"candelario88@effertz.net"
],
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{
"id": 74,
"name": "amaya22@deckow.com",
"email_usernames": [
"amaya22@deckow.com"
],
"model_type": "Contact",
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{
"id": 75,
"name": "darius47@johnston.com",
"email_usernames": [
"darius47@johnston.com"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 76,
"name": "justina.gorczany@howell.com",
"email_usernames": [
"justina.gorczany@howell.com"
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"icon": "user"
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{
"id": 77,
"name": "kimberly.will@bruen.com",
"email_usernames": [
"kimberly.will@bruen.com"
],
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{
"id": 78,
"name": "cecile97@daniel.com",
"email_usernames": [
"cecile97@daniel.com"
],
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{
"id": 79,
"name": "ivah37@nader.biz",
"email_usernames": [
"ivah37@nader.biz"
],
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{
"id": 80,
"name": "reilly23@ward.net",
"email_usernames": [
"reilly23@ward.net"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 81,
"name": "monahan.hal@funk.com",
"email_usernames": [
"monahan.hal@funk.com"
],
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"icon": "user"
},
{
"id": 82,
"name": "ursula00@douglas.org",
"email_usernames": [
"ursula00@douglas.org"
],
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"icon": "user"
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{
"id": 83,
"name": "audrey.mohr@reinger.com",
"email_usernames": [
"audrey.mohr@reinger.com"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 84,
"name": "harrison.lubowitz@effertz.com",
"email_usernames": [
"harrison.lubowitz@effertz.com"
],
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"icon": "user"
},
{
"id": 85,
"name": "closed@timetoreply.com",
"email_usernames": [
"closed@timetoreply.com"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 86,
"name": "rosamond79@watsica.org",
"email_usernames": [
"rosamond79@watsica.org"
],
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"icon": "user"
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{
"id": 87,
"name": "braun.bernadette@oconner.net",
"email_usernames": [
"braun.bernadette@oconner.net"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 88,
"name": "william65@glover.com",
"email_usernames": [
"william65@glover.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 89,
"name": "pfeffer.loyal@wunsch.com",
"email_usernames": [
"pfeffer.loyal@wunsch.com"
],
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"icon": "user"
},
{
"id": 90,
"name": "damaris.schultz@renner.biz",
"email_usernames": [
"damaris.schultz@renner.biz"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 91,
"name": "sgorczany@okon.info",
"email_usernames": [
"sgorczany@okon.info"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 92,
"name": "hessel.herminia@reichert.biz",
"email_usernames": [
"hessel.herminia@reichert.biz"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 93,
"name": "humberto16@rohan.com",
"email_usernames": [
"humberto16@rohan.com"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 94,
"name": "jaqueline11@schumm.org",
"email_usernames": [
"jaqueline11@schumm.org"
],
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"icon": "user"
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{
"id": 95,
"name": "sleannon@nolan.info",
"email_usernames": [
"sleannon@nolan.info"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 96,
"name": "brekke.brad@romaguera.com",
"email_usernames": [
"brekke.brad@romaguera.com"
],
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"icon": "user"
},
{
"id": 97,
"name": "jena92@schroeder.com",
"email_usernames": [
"jena92@schroeder.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 98,
"name": "rickey98@tromp.com",
"email_usernames": [
"rickey98@tromp.com"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 99,
"name": "littel.karen@homenick.com",
"email_usernames": [
"littel.karen@homenick.com"
],
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{
"id": 100,
"name": "royce61@beatty.info",
"email_usernames": [
"royce61@beatty.info"
],
"model_type": "Contact",
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{
"id": 101,
"name": "alice.kunze@harris.com",
"email_usernames": [
"alice.kunze@harris.com"
],
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"icon": "user"
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{
"id": 102,
"name": "johnson.alvera@jacobs.com",
"email_usernames": [
"johnson.alvera@jacobs.com"
],
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"icon": "user"
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{
"id": 103,
"name": "murray.sebastian@larson.com",
"email_usernames": [
"murray.sebastian@larson.com"
],
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"icon": "user"
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{
"id": 104,
"name": "aruecker@runte.com",
"email_usernames": [
"aruecker@runte.com"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 105,
"name": "grant.tiffany@little.info",
"email_usernames": [
"grant.tiffany@little.info"
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{
"id": 106,
"name": "schamberger.alec@gislason.com",
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"schamberger.alec@gislason.com"
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{
"id": 107,
"name": "cwaters@abshire.biz",
"email_usernames": [
"cwaters@abshire.biz"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 108,
"name": "dullrich@pouros.biz",
"email_usernames": [
"dullrich@pouros.biz"
],
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"icon": "user"
},
{
"id": 109,
"name": "cristal21@schowalter.com",
"email_usernames": [
"cristal21@schowalter.com"
],
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"icon": "user"
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{
"id": 110,
"name": "zena68@hahn.com",
"email_usernames": [
"zena68@hahn.com"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 111,
"name": "chauncey.mante@schoen.net",
"email_usernames": [
"chauncey.mante@schoen.net"
],
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"icon": "user"
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{
"id": 112,
"name": "hollis76@mayert.net",
"email_usernames": [
"hollis76@mayert.net"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 113,
"name": "anika.brakus@botsford.com",
"email_usernames": [
"anika.brakus@botsford.com"
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"icon": "user"
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{
"id": 114,
"name": "kling.cordell@bechtelar.biz",
"email_usernames": [
"kling.cordell@bechtelar.biz"
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"icon": "user"
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{
"id": 115,
"name": "lexi.kutch@metz.com",
"email_usernames": [
"lexi.kutch@metz.com"
],
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"icon": "user"
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{
"id": 116,
"name": "grenner@kris.com",
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"grenner@kris.com"
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"icon": "user"
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{
"id": 117,
"name": "vdaugherty@gleichner.com",
"email_usernames": [
"vdaugherty@gleichner.com"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 118,
"name": "mitchell.ali@huels.info",
"email_usernames": [
"mitchell.ali@huels.info"
],
"model_type": "Contact",
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{
"id": 119,
"name": "cronin.germaine@reichel.org",
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"cronin.germaine@reichel.org"
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{
"id": 120,
"name": "kertzmann.jessika@buckridge.com",
"email_usernames": [
"kertzmann.jessika@buckridge.com"
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{
"id": 121,
"name": "nella.ullrich@bechtelar.org",
"email_usernames": [
"nella.ullrich@bechtelar.org"
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"icon": "user"
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{
"id": 122,
"name": "bwunsch@johnston.com",
"email_usernames": [
"bwunsch@johnston.com"
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"model_type": "Contact",
"icon": "user"
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{
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"name": "daisy.okeefe@jast.com",
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"daisy.okeefe@jast.com"
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{
"id": 124,
"name": "lenora.runolfsson@daniel.biz",
"email_usernames": [
"lenora.runolfsson@daniel.biz"
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{
"id": 125,
"name": "kuhn.daija@braun.com",
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"kuhn.daija@braun.com"
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{
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"name": "streich.mikayla@schaefer.org",
"email_usernames": [
"streich.mikayla@schaefer.org"
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{
"id": 127,
"name": "kara.terry@schuster.com",
"email_usernames": [
"kara.terry@schuster.com"
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"model_type": "Contact",
"icon": "user"
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{
"id": 128,
"name": "gprosacco@champlin.biz",
"email_usernames": [
"gprosacco@champlin.biz"
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"model_type": "Contact",
"icon": "user"
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{
"id": 129,
"name": "wilkinson.dejon@aufderhar.com",
"email_usernames": [
"wilkinson.dejon@aufderhar.com"
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"icon": "user"
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{
"id": 130,
"name": "ldicki@rutherford.biz",
"email_usernames": [
"ldicki@rutherford.biz"
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"model_type": "Contact",
"icon": "user"
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{
"id": 131,
"name": "marty69@moore.com",
"email_usernames": [
"marty69@moore.com"
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"model_type": "Contact",
"icon": "user"
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{
"id": 132,
"name": "marks.enrico@koepp.com",
"email_usernames": [
"marks.enrico@koepp.com"
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"model_type": "Contact",
"icon": "user"
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{
"id": 133,
"name": "jjacobi@zboncak.com",
"email_usernames": [
"jjacobi@zboncak.com"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 134,
"name": "xkemmer@wintheiser.com",
"email_usernames": [
"xkemmer@wintheiser.com"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 135,
"name": "jamal88@beer.org",
"email_usernames": [
"jamal88@beer.org"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 136,
"name": "ohermann@morar.com",
"email_usernames": [
"ohermann@morar.com"
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"model_type": "Contact",
"icon": "user"
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{
"id": 137,
"name": "connelly.rolando@kihn.com",
"email_usernames": [
"connelly.rolando@kihn.com"
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"model_type": "Contact",
"icon": "user"
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{
"id": 138,
"name": "nels26@johnston.com",
"email_usernames": [
"nels26@johnston.com"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 139,
"name": "corkery.sheridan@schultz.com",
"email_usernames": [
"corkery.sheridan@schultz.com"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 140,
"name": "tristian.steuber@gleichner.com",
"email_usernames": [
"tristian.steuber@gleichner.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 141,
"name": "morar.ricky@thiel.com",
"email_usernames": [
"morar.ricky@thiel.com"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 142,
"name": "bernadette.jacobi@willms.com",
"email_usernames": [
"bernadette.jacobi@willms.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 143,
"name": "kohler.oscar@toy.biz",
"email_usernames": [
"kohler.oscar@toy.biz"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 144,
"name": "eloisa.heaney@ortiz.net",
"email_usernames": [
"eloisa.heaney@ortiz.net"
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"model_type": "Contact",
"icon": "user"
},
{
"id": 145,
"name": "antonio36@murray.net",
"email_usernames": [
"antonio36@murray.net"
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"model_type": "Contact",
"icon": "user"
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{
"id": 146,
"name": "hahn.dante@larkin.com",
"email_usernames": [
"hahn.dante@larkin.com"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 147,
"name": "grady.mario@abernathy.org",
"email_usernames": [
"grady.mario@abernathy.org"
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"model_type": "Contact",
"icon": "user"
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{
"id": 148,
"name": "west.kiel@weissnat.com",
"email_usernames": [
"west.kiel@weissnat.com"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 149,
"name": "hegmann.vita@corwin.com",
"email_usernames": [
"hegmann.vita@corwin.com"
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"model_type": "Contact",
"icon": "user"
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{
"id": 150,
"name": "wyman.rodolfo@reichel.biz",
"email_usernames": [
"wyman.rodolfo@reichel.biz"
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"model_type": "Contact",
"icon": "user"
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{
"id": 151,
"name": "loraine.krajcik@schmidt.com",
"email_usernames": [
"loraine.krajcik@schmidt.com"
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"icon": "user"
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{
"id": 152,
"name": "wjakubowski@legros.biz",
"email_usernames": [
"wjakubowski@legros.biz"
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"model_type": "Contact",
"icon": "user"
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{
"id": 153,
"name": "srunolfsson@dare.com",
"email_usernames": [
"srunolfsson@dare.com"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 154,
"name": "dan65@breitenberg.com",
"email_usernames": [
"dan65@breitenberg.com"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 155,
"name": "lesly.daniel@wisozk.com",
"email_usernames": [
"lesly.daniel@wisozk.com"
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"model_type": "Contact",
"icon": "user"
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{
"id": 156,
"name": "tbashirian@bode.info",
"email_usernames": [
"tbashirian@bode.info"
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"model_type": "Contact",
"icon": "user"
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{
"id": 157,
"name": "olowe@tromp.com",
"email_usernames": [
"olowe@tromp.com"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 158,
"name": "elmer.gorczany@jacobi.com",
"email_usernames": [
"elmer.gorczany@jacobi.com"
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"model_type": "Contact",
"icon": "user"
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{
"id": 159,
"name": "delpha.conroy@schmitt.com",
"email_usernames": [
"delpha.conroy@schmitt.com"
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"model_type": "Contact",
"icon": "user"
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{
"id": 160,
"name": "donny.rodriguez@volkman.com",
"email_usernames": [
"donny.rodriguez@volkman.com"
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"model_type": "Contact",
"icon": "user"
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{
"id": 161,
"name": "pagac.tamara@casper.com",
"email_usernames": [
"pagac.tamara@casper.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 162,
"name": "emanuel14@kihn.net",
"email_usernames": [
"emanuel14@kihn.net"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 163,
"name": "royal.koepp@dare.net",
"email_usernames": [
"royal.koepp@dare.net"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 164,
"name": "lawrence.jakubowski@windler.com",
"email_usernames": [
"lawrence.jakubowski@windler.com"
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"model_type": "Contact",
"icon": "user"
},
{
"id": 165,
"name": "ukohler@nicolas.info",
"email_usernames": [
"ukohler@nicolas.info"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 166,
"name": "sallie12@heathcote.com",
"email_usernames": [
"sallie12@heathcote.com"
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"model_type": "Contact",
"icon": "user"
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{
"id": 167,
"name": "heaney.myriam@keebler.info",
"email_usernames": [
"heaney.myriam@keebler.info"
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"model_type": "Contact",
"icon": "user"
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{
"id": 168,
"name": "christop.littel@schiller.com",
"email_usernames": [
"christop.littel@schiller.com"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 169,
"name": "xboehm@kuvalis.com",
"email_usernames": [
"xboehm@kuvalis.com"
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"model_type": "Contact",
"icon": "user"
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{
"id": 170,
"name": "cordell.schroeder@bode.com",
"email_usernames": [
"cordell.schroeder@bode.com"
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"model_type": "Contact",
"icon": "user"
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{
"id": 171,
"name": "trantow.laurence@pfannerstill.com",
"email_usernames": [
"trantow.laurence@pfannerstill.com"
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"model_type": "Contact",
"icon": "user"
},
{
"id": 172,
"name": "murphy.paul@king.biz",
"email_usernames": [
"murphy.paul@king.biz"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 173,
"name": "anjali51@metz.biz",
"email_usernames": [
"anjali51@metz.biz"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 174,
"name": "keara71@wiza.com",
"email_usernames": [
"keara71@wiza.com"
],
"model_type": "Contact",
"icon": "user"
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{
"id": 175,
"name": "cary.hessel@collins.com",
"email_usernames": [
"cary.hessel@collins.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 176,
"name": "sawayn.mallie@boyle.com",
"email_usernames": [
"sawayn.mallie@boyle.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 177,
"name": "yboehm@oconnell.com",
"email_usernames": [
"yboehm@oconnell.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 178,
"name": "tabbott@hyatt.org",
"email_usernames": [
"tabbott@hyatt.org"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 179,
"name": "mack11@huel.com",
"email_usernames": [
"mack11@huel.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 180,
"name": "jessy.corwin@bauch.info",
"email_usernames": [
"jessy.corwin@bauch.info"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 181,
"name": "deckow.austen@schimmel.com",
"email_usernames": [
"deckow.austen@schimmel.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 182,
"name": "okeefe.jess@klocko.com",
"email_usernames": [
"okeefe.jess@klocko.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 183,
"name": "osatterfield@towne.com",
"email_usernames": [
"osatterfield@towne.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 184,
"name": "fkreiger@paucek.com",
"email_usernames": [
"fkreiger@paucek.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 185,
"name": "ybalistreri@hegmann.com",
"email_usernames": [
"ybalistreri@hegmann.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 186,
"name": "milton.ziemann@davis.org",
"email_usernames": [
"milton.ziemann@davis.org"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 187,
"name": "garland.emard@zemlak.com",
"email_usernames": [
"garland.emard@zemlak.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 188,
"name": "reta.swaniawski@conroy.com",
"email_usernames": [
"reta.swaniawski@conroy.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 189,
"name": "olson.ahmad@wilkinson.net",
"email_usernames": [
"olson.ahmad@wilkinson.net"
],
"model_type": "Contact",
"icon": "user"
}
],
"labels": [
"CATEGORY_FORUMS",
"CATEGORY_PERSONAL",
"CATEGORY_PROMOTIONS",
"CATEGORY_SOCIAL",
"CATEGORY_UPDATES",
"IMPORTANT",
"INBOX",
"SENT",
"STARRED",
"UNREAD"
],
"goals": [
3600,
7200,
14400,
28800,
86400
]
}
Received response:
Request failed with error:
Group Mailbox Members - Delete
requires authentication
Remove a member from a Group Mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"ids": [
1
]
}
fetch(url, {
method: "DELETE",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->delete(
'https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'ids' => [
1,
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"id": 3,
"name": "Josh Heathcote",
"email_usernames": [
"j.heathcote@timetoreply.com"
],
"model_type": "Mailbox",
"icon": "user-plus"
},
{
"id": 2,
"name": "Letha Ziemann",
"email_usernames": [
"l.ziemann@timetoreply.com"
],
"model_type": "Mailbox",
"icon": "user-plus"
}
],
"first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents",
"per_page": 25,
"prev_page_url": null,
"to": 2,
"total": 2
}
Received response:
Request failed with error:
Group Mailbox Members - List
requires authentication
Show members of a Group Mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents"
);
const params = {
"sort_by": "name",
"direction": "asc",
"per_page": "2",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'query' => [
'sort_by'=> 'name',
'direction'=> 'asc',
'per_page'=> '2',
'page'=> '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"id": 1,
"name": "Jocelyn Considine",
"email_usernames": [
"j.considine@timetoreply.com"
],
"model_type": "Mailbox",
"icon": "user-plus"
},
{
"id": 3,
"name": "Josh Heathcote",
"email_usernames": [
"j.heathcote@timetoreply.com"
],
"model_type": "Mailbox",
"icon": "user-plus"
}
],
"first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
"from": 1,
"last_page": 2,
"last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=2",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
"label": "1",
"active": true
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=2",
"label": "2",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=2",
"path": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 3
}
Received response:
Request failed with error:
Group Mailbox Members - Store
requires authentication
Add a member to a Group Mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"ids": [
1
]
}
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->post(
'https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'ids' => [
1,
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"id": 1,
"name": "Jocelyn Considine",
"email_usernames": [
"j.considine@timetoreply.com"
],
"model_type": "Mailbox",
"icon": "user-plus"
},
{
"id": 3,
"name": "Josh Heathcote",
"email_usernames": [
"j.heathcote@timetoreply.com"
],
"model_type": "Mailbox",
"icon": "user-plus"
},
{
"id": 2,
"name": "Letha Ziemann",
"email_usernames": [
"l.ziemann@timetoreply.com"
],
"model_type": "Mailbox",
"icon": "user-plus"
}
],
"first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents",
"per_page": 25,
"prev_page_url": null,
"to": 3,
"total": 3
}
Received response:
Request failed with error:
Group Mailboxes - Delete
requires authentication
Delete a Group Mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/group-mailboxes/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "DELETE",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->delete(
'https://portal.timetoreply.com/api/entities/group-mailboxes/1',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
{
"status": "Group Mailbox deleted."
}
Received response:
Request failed with error:
Group Mailboxes - List
requires authentication
Show all Group Mailboxes
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/group-mailboxes"
);
const params = {
"per_page": "25",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/entities/group-mailboxes',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'query' => [
'per_page'=> '25',
'page'=> '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"id": 1,
"name": "Support",
"email_usernames": [
"support@timetoreply.com",
"j.considine@timetoreply.com",
"l.ziemann@timetoreply.com",
"j.heathcote@timetoreply.com"
],
"model_type": "Group Mailbox",
"icon": "users"
}
],
"first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes",
"per_page": 2,
"prev_page_url": null,
"to": 1,
"total": 1
}
Received response:
Request failed with error:
Group Mailboxes - Show
requires authentication
Show a single Group Mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/group-mailboxes/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/entities/group-mailboxes/1',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 1,
"name": "Support",
"email_usernames": [
"support@timetoreply.com",
"j.considine@timetoreply.com",
"l.ziemann@timetoreply.com",
"j.heathcote@timetoreply.com"
],
"model_type": "Group Mailbox",
"icon": "users"
}
Received response:
Request failed with error:
Group Mailboxes - Store
requires authentication
Store a Group Mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/group-mailboxes"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"name": "Sales Mailbox",
"groupMailboxAddress": "sales@example.net",
"aliases": [
"info@example.net"
]
}
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->post(
'https://portal.timetoreply.com/api/entities/group-mailboxes',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'name' => 'Sales Mailbox',
'groupMailboxAddress' => 'sales@example.net',
'aliases' => [
'info@example.net',
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"group_mailbox": {
"name": "Sales Mailbox",
"company_id": 1,
"updated_at": "2021-08-13 09:42:36",
"created_at": "2021-08-13 09:42:36",
"id": 5,
"model_type": "Group Mailbox",
"group_mailbox_address": null,
"email_usernames": []
},
"stored_email": {
"id": 48,
"username": "sales",
"domain_id": 153,
"email_address": "sales@example.net"
},
"aliases": [
{
"id": 49,
"username": "info",
"domain_id": 153,
"email_address": "info@example.net"
}
]
}
Received response:
Request failed with error:
Group Mailboxes - Update
requires authentication
Update a Group Mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/group-mailboxes/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"name": "Sales Mailbox",
"groupMailboxAddress": "sales@example.net",
"aliases": [
"info@example.net"
]
}
fetch(url, {
method: "PUT",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->put(
'https://portal.timetoreply.com/api/entities/group-mailboxes/1',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'name' => 'Sales Mailbox',
'groupMailboxAddress' => 'sales@example.net',
'aliases' => [
'info@example.net',
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"group_mailbox": {
"id": 1,
"company_id": 1,
"name": "Sales Mailbox",
"created_at": "2021-08-13 09:24:48",
"updated_at": "2021-08-13 09:42:36",
"model_type": "Group Mailbox",
"group_mailbox_address": "support@timetoreply.com",
"email_usernames": [
{
"id": 10,
"username": "support",
"domain_id": 8,
"email_address": "support@timetoreply.com",
"pivot": {
"email_usernameable_id": 1,
"email_username_id": 10,
"email_usernameable_type": "group_mailbox",
"label": "none"
}
}
]
},
"stored_email": {
"id": 50,
"username": "sales",
"domain_id": 154,
"email_address": "sales@example.net"
},
"aliases": [
{
"id": 51,
"username": "info",
"domain_id": 154,
"email_address": "info@example.net"
}
]
}
Received response:
Request failed with error:
Mailboxes - Delete
requires authentication
Delete a mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "DELETE",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->delete(
'https://portal.timetoreply.com/api/entities/agents/1',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
{
"status": "Agent deletion complete."
}
Received response:
Request failed with error:
Mailboxes - Invite
requires authentication
Create a mailbox invitation
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/invite"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"name": "Peter Rabbit",
"type": 1,
"email": "peter.rabbit@gmail.com",
"message": "Hey Pete, please accept this invite."
}
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->post(
'https://portal.timetoreply.com/api/entities/agents/invite',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'name' => 'Peter Rabbit',
'type' => 1,
'email' => 'peter.rabbit@gmail.com',
'message' => 'Hey Pete, please accept this invite.',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"success": true,
"authURL": "https:\/\/portal.timetoreply.com\/authenticate\/5?expires=1629020555&signature=cad3f26a2055318b9f44cf0c4802b219747d05543d5961b6f2f1ec1d3f6dfffb"
}
Received response:
Request failed with error:
Mailboxes - Invite As Users
requires authentication
Invite a selection of mailboxes as users
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/users/invite-as-users"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"ids": [
1
]
}
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->post(
'https://portal.timetoreply.com/api/tools/users/invite-as-users',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'ids' => [
1,
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (202):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
[
1
]
Received response:
Request failed with error:
Mailboxes - List
requires authentication
List all mailboxes
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents"
);
const params = {
"sort_by": "name",
"direction": "asc",
"per_page": "2",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/entities/agents',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'query' => [
'sort_by'=> 'name',
'direction'=> 'asc',
'per_page'=> '2',
'page'=> '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"id": 1,
"company_id": 1,
"company_name": "TimeToReply",
"name": "Jocelyn Considine",
"email": "j.considine@timetoreply.com",
"main_type": "Google",
"active": true,
"created_at": "2021-08-06 09:24:48",
"last_used_addon": null,
"email_usernames": [
"j.considine@timetoreply.com"
],
"time_zone": {
"id": 29,
"php_timezone": "Europe\/London",
"friendly_name": "Greenwich Mean Time => Dublin, Edinburgh, Lisbon, London"
},
"newest_message_date": "2021-08-12 16:59:32",
"ingestion_started_date": "2020-08-18 02:47:10",
"ingestion_completed_date": "2021-08-13 09:25:02",
"ingestion_duration": "8646h:37m",
"ingestion_duration_seconds": 31127872,
"user_permissions": [
7
],
"search_string": "Jocelyn Considine j.considine@timetoreply.com",
"leave_days": [],
"work_days": [],
"business_hours": []
},
{
"id": 3,
"company_id": 1,
"company_name": "TimeToReply",
"name": "Josh Heathcote",
"email": "j.heathcote@timetoreply.com",
"main_type": "Google",
"active": true,
"created_at": "2021-08-06 09:24:48",
"last_used_addon": null,
"email_usernames": [
"j.heathcote@timetoreply.com"
],
"time_zone": {
"id": 29,
"php_timezone": "Europe\/London",
"friendly_name": "Greenwich Mean Time => Dublin, Edinburgh, Lisbon, London"
},
"newest_message_date": "2021-08-12 17:32:03",
"ingestion_started_date": "2021-04-12 18:01:34",
"ingestion_completed_date": "2021-08-13 09:25:09",
"ingestion_duration": "2943h:23m",
"ingestion_duration_seconds": 10596215,
"user_permissions": [],
"search_string": "Josh Heathcote j.heathcote@timetoreply.com",
"leave_days": [],
"work_days": [],
"business_hours": []
}
],
"first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/agents?page=1",
"from": 1,
"last_page": 2,
"last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/agents?page=2",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/agents?page=1",
"label": "1",
"active": true
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/agents?page=2",
"label": "2",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/agents?page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/agents?page=2",
"path": "https:\/\/portal.timetoreply.com\/api\/entities\/agents",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 3
}
Received response:
Request failed with error:
Mailboxes - Re-authenticate
requires authentication
Send a re-authentication request to a mailbox.
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/1/re-auth"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/entities/agents/1/re-auth',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"status": "We've sent the Re-Authentication email to Jocelyn Considine. Please ask them to check their email and SPAM box"
}
Received response:
Request failed with error:
Mailboxes - Update
requires authentication
Update a mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/1/update"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"name": "Peter Rabbit",
"timeZone": 1,
"aliases": [
"alias@example.net"
]
}
fetch(url, {
method: "PATCH",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->patch(
'https://portal.timetoreply.com/api/entities/agents/1/update',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'name' => 'Peter Rabbit',
'timeZone' => 1,
'aliases' => [
'alias@example.net',
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"status": "Agent updated successfully. Since the agent aliases or timezone were updated, we will now update reply times in the background"
}
Received response:
Request failed with error:
Mailboxes -Exchange - Bulk Add
requires authentication
Store a list of Exchange Mailboxes
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/store-bulk-exchange"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"service_account_email": "service_account@example.com",
"service_account_password": "secret",
"exchange_server": "provident",
"emails": [
"agent_1@example.com"
],
"emails_csv_array": [
"xemard@example.org",
"lkshlerin@example.com"
]
}
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->post(
'https://portal.timetoreply.com/api/entities/agents/store-bulk-exchange',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'service_account_email' => 'service_account@example.com',
'service_account_password' => 'secret',
'exchange_server' => 'provident',
'emails' => [
'agent_1@example.com',
],
'emails_csv_array' => [
'xemard@example.org',
'lkshlerin@example.com',
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
{
"total": 4,
"maxAgents": 100,
"limitAgents": true
}
Received response:
Request failed with error:
Mailboxes -Gmail - Bulk Add
requires authentication
Add multiple mailboxes at once
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/gmail-select-bulk"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"users": [
{
"email": "peter.rabbit@gmail.com",
"name": "Peter Rabbit"
},
{
"email": "peter.rabbit@gmail.com",
"name": "Peter Rabbit"
}
]
}
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->post(
'https://portal.timetoreply.com/api/entities/agents/gmail-select-bulk',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'users' => [
[
'email' => 'peter.rabbit@gmail.com',
'name' => 'Peter Rabbit',
],
[
'email' => 'peter.rabbit@gmail.com',
'name' => 'Peter Rabbit',
],
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
[
"peter.rabbit@gmail.com"
]
Received response:
Request failed with error:
Mailboxes -Gmail - List
requires authentication
Load potential Gmail mailboxes
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/load-bulk-agents-gmail"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/entities/agents/load-bulk-agents-gmail',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
No-example
Received response:
Request failed with error:
Mailboxes -Imap - Update
requires authentication
Update Imap Mailbox
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/1/imap"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"host": "mail.example.com",
"port": 143,
"encryption": "tls",
"username": "example@example.com",
"password": "secret"
}
fetch(url, {
method: "PATCH",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->patch(
'https://portal.timetoreply.com/api/entities/agents/1/imap',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'host' => 'mail.example.com',
'port' => 143,
'encryption' => 'tls',
'username' => 'example@example.com',
'password' => 'secret',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
{
"status": "Agent IMAP credentials updated successfully."
}
Received response:
Request failed with error:
Mailboxes -Mimecast - Bulk Add
requires authentication
Add a list of email addresses as mailboxes
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/mimecast-select-bulk"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"emails": [
"peter.rabbit@mimecast.com"
]
}
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->post(
'https://portal.timetoreply.com/api/entities/agents/mimecast-select-bulk',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'emails' => [
'peter.rabbit@mimecast.com',
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
[
"peter.rabbit@mimecast.com"
]
Received response:
Request failed with error:
Mailboxes -Mimecast - List
requires authentication
Load potential Mimecast mailboxes
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/load-bulk-agents-mimecast"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/entities/agents/load-bulk-agents-mimecast',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
No-example
Received response:
Request failed with error:
Mailboxes -Mimecast - Search
requires authentication
Search potential Mimecast Mailboxes
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/search-agents-mimecast"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "POST",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->post(
'https://portal.timetoreply.com/api/entities/agents/search-agents-mimecast',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
No-example
Received response:
Request failed with error:
Mailboxes -Mimecast - Token
requires authentication
Generate a Mimecast token from a username and password
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/mimecast-auth"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"username": "p.rabbit@example.com",
"password": "secret"
}
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->post(
'https://portal.timetoreply.com/api/entities/agents/mimecast-auth',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'username' => 'p.rabbit@example.com',
'password' => 'secret',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
{
"status": "We have successfully created a Mimecast authentication token. Please go to https:\/\/portal.timetoreply.com\/api\/entities\/agents\/load-bulk-agents-mimecast to select which mailboxes to add"
}
Received response:
Request failed with error:
Mailboxes -Mimecast - Update List
requires authentication
Force an update of potential Mimecast mailboxes
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/force-sync-mimecast-agents"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "POST",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->post(
'https://portal.timetoreply.com/api/entities/agents/force-sync-mimecast-agents',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
No-example
Received response:
Request failed with error:
Mailboxes -O365 - Bulk Add
requires authentication
Store a list of O365 Mailboxes
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/msgraph-select-bulk"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"users": [
{
"id": "12345-12345-12345",
"mail": "peter.rabbit@o365.com",
"name": "Peter Rabbit",
"userPrincipalName": "peter.rabbit@o365.com"
},
{
"id": "12345-12345-12345",
"mail": "peter.rabbit@o365.com",
"name": "Peter Rabbit",
"userPrincipalName": "peter.rabbit@o365.com"
}
]
}
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->post(
'https://portal.timetoreply.com/api/entities/agents/msgraph-select-bulk',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'users' => [
[
'id' => '12345-12345-12345',
'mail' => 'peter.rabbit@o365.com',
'name' => 'Peter Rabbit',
'userPrincipalName' => 'peter.rabbit@o365.com',
],
[
'id' => '12345-12345-12345',
'mail' => 'peter.rabbit@o365.com',
'name' => 'Peter Rabbit',
'userPrincipalName' => 'peter.rabbit@o365.com',
],
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
{
"total": 4,
"maxAgents": 100,
"limitAgents": true
}
Received response:
Request failed with error:
Mailboxes -O365 - List
requires authentication
Load potential O365 Mailboxes
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/load-bulk-agents"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/entities/agents/load-bulk-agents',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
{
"name": "Peter Rabbit",
"id": "12345abcd",
"mail": "peter.rabbit@example.com",
"userPrincipalName": "peter.rabbit@example.com"
}
Received response:
Request failed with error:
Mailboxes -O365 - Search
requires authentication
Search potential O365 Mailboxes
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/agents/search-bulk-agents"
);
const params = {
"search": "peter",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/entities/agents/search-bulk-agents',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'query' => [
'search'=> 'peter',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
No-example
Received response:
Request failed with error:
Team Members - Delete
requires authentication
Remove a member from a Team
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/teams/1/agents"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"ids": [
1
]
}
fetch(url, {
method: "DELETE",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->delete(
'https://portal.timetoreply.com/api/entities/teams/1/agents',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'ids' => [
1,
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"id": 3,
"name": "Josh Heathcote",
"email_usernames": [
"j.heathcote@timetoreply.com"
],
"model_type": "Mailbox",
"icon": "user-plus"
},
{
"id": 2,
"name": "Letha Ziemann",
"email_usernames": [
"l.ziemann@timetoreply.com"
],
"model_type": "Mailbox",
"icon": "user-plus"
}
],
"first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents",
"per_page": 25,
"prev_page_url": null,
"to": 2,
"total": 2
}
Received response:
Request failed with error:
Team Members - List
requires authentication
Show members of a Team
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/teams/1/agents"
);
const params = {
"sort_by": "name",
"direction": "asc",
"per_page": "2",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/entities/teams/1/agents',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'query' => [
'sort_by'=> 'name',
'direction'=> 'asc',
'per_page'=> '2',
'page'=> '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"id": 1,
"name": "Jocelyn Considine",
"email_usernames": [
"j.considine@timetoreply.com"
],
"model_type": "Mailbox",
"icon": "user-plus"
},
{
"id": 3,
"name": "Josh Heathcote",
"email_usernames": [
"j.heathcote@timetoreply.com"
],
"model_type": "Mailbox",
"icon": "user-plus"
}
],
"first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
"from": 1,
"last_page": 2,
"last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=2",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
"label": "1",
"active": true
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=2",
"label": "2",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=2",
"path": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 3
}
Received response:
Request failed with error:
Team Members - Store
requires authentication
Add a member to a Team
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/teams/1/agents"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"ids": [
1
]
}
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->post(
'https://portal.timetoreply.com/api/entities/teams/1/agents',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'ids' => [
1,
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"id": 1,
"name": "Jocelyn Considine",
"email_usernames": [
"j.considine@timetoreply.com"
],
"model_type": "Mailbox",
"icon": "user-plus"
},
{
"id": 3,
"name": "Josh Heathcote",
"email_usernames": [
"j.heathcote@timetoreply.com"
],
"model_type": "Mailbox",
"icon": "user-plus"
},
{
"id": 2,
"name": "Letha Ziemann",
"email_usernames": [
"l.ziemann@timetoreply.com"
],
"model_type": "Mailbox",
"icon": "user-plus"
}
],
"first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents",
"per_page": 25,
"prev_page_url": null,
"to": 3,
"total": 3
}
Received response:
Request failed with error:
Teams - Delete
requires authentication
Delete a Team
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/teams/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "DELETE",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->delete(
'https://portal.timetoreply.com/api/entities/teams/1',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
{
"status": "Team deleted."
}
Received response:
Request failed with error:
Teams - List
requires authentication
Show all teams
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/teams"
);
const params = {
"per_page": "25",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/entities/teams',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'query' => [
'per_page'=> '25',
'page'=> '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"id": 1,
"name": "US Sales Team",
"email_usernames": [
"j.considine@timetoreply.com",
"l.ziemann@timetoreply.com",
"j.heathcote@timetoreply.com"
],
"model_type": "Team",
"icon": "handshake"
}
],
"first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https:\/\/portal.timetoreply.com\/api\/entities\/teams",
"per_page": 2,
"prev_page_url": null,
"to": 1,
"total": 1
}
Received response:
Request failed with error:
Teams - Show
requires authentication
Show a single Team
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/teams/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/entities/teams/1',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 1,
"name": "US Sales Team",
"email_usernames": [
"j.considine@timetoreply.com",
"l.ziemann@timetoreply.com",
"j.heathcote@timetoreply.com"
],
"model_type": "Team",
"icon": "handshake"
}
Received response:
Request failed with error:
Teams - Store
requires authentication
Store a new Team
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/teams"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"name": "US Support Team"
}
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->post(
'https://portal.timetoreply.com/api/entities/teams',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'name' => 'US Support Team',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 5,
"name": "US Support Team",
"model_type": "Team",
"icon": "handshake"
}
Received response:
Request failed with error:
Teams - Update
requires authentication
Update a Team
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/entities/teams/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"name": "US Support Team"
}
fetch(url, {
method: "PUT",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->put(
'https://portal.timetoreply.com/api/entities/teams/1',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'name' => 'US Support Team',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 1,
"name": "US Support Team",
"email_usernames": [
"j.considine@timetoreply.com",
"l.ziemann@timetoreply.com",
"j.heathcote@timetoreply.com"
],
"model_type": "Team",
"icon": "handshake"
}
Received response:
Request failed with error:
Logs
Conversations - Close
requires authentication
Endpoint For marking Conversations as closed.
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/logs/conversations/mark-closed"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"ids": [
8,
6,
7,
5,
3,
0,
9
]
}
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->post(
'https://portal.timetoreply.com/api/logs/conversations/mark-closed',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'ids' => [
8,
6,
7,
5,
3,
0,
9,
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"ids": [
3,
5,
6,
7,
8,
9
]
}
Received response:
Request failed with error:
Conversations - Find
requires authentication
Entire Conversation from a single Message ID
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/logs/conversations/get-by-internet-message-id"
);
const params = {
"internet_message_id": "1601678270iYOoAwCjDD@TnlYu0KwPhwXxhcTAeHFJMHlI.DrfT",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/logs/conversations/get-by-internet-message-id',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'query' => [
'internet_message_id'=> '1601678270iYOoAwCjDD@TnlYu0KwPhwXxhcTAeHFJMHlI.DrfT',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 1,
"init_agent_reply_time": null,
"init_agent_action_time": null,
"total_agent_reply_time": 0,
"last_received_at_date_time": "Aug 9th 2021 12:29:00",
"thread_type": "internal",
"thread_status": "internal",
"raw_init_agent_reply_time": null,
"init_agent_reply_message_id": null,
"init_reply_agent_id": null,
"time_to_close": null,
"raw_time_to_close": null,
"friendly_initial_reply_time": "Pending",
"friendly_raw_initial_reply_time": "Pending",
"friendly_total_reply_time": "N\/A",
"microsoft_conversations": [],
"email_usernames": [
"l.ziemann@timetoreply.com",
"j.considine@timetoreply.com",
"j.heathcote@timetoreply.com"
],
"email_usernames_from": [
"l.ziemann@timetoreply.com"
],
"email_usernames_to": [
"j.considine@timetoreply.com"
],
"email_usernames_received": [
"j.considine@timetoreply.com",
"j.heathcote@timetoreply.com"
],
"email_domains": [
"timetoreply.com"
],
"date_times": [
"2021-08-09 11:29:00"
],
"message_classifications": [
"first"
],
"message_subjects": [
"Amet laborum et eos dicta."
],
"messages": [
{
"internet_message_id": "1469925980W1kxip7JGI@TgGsXkON5c8acU1belBeg0NMV.d8IM",
"date_time": "Aug 9th 2021 12:29:00",
"subject": "Amet laborum et eos dicta.",
"references": [
"1470632662krzCcLvZdu@qqSXGI8yZo5z6GQmyauWf9KlY.psjs",
"146992598078Jkb2MZpf@DtYBG6uX7NhCTZFvR9egFsUON.gVqo"
],
"replytime": null,
"classification": "first",
"raw_replytime": null,
"friendly_reply_time": "N\/A",
"friendly_raw_reply_time": "N\/A",
"email_domains": [
"timetoreply.com"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"l.ziemann@timetoreply.com",
"j.considine@timetoreply.com",
"j.heathcote@timetoreply.com"
],
"email_usernames_from": [
"l.ziemann@timetoreply.com"
],
"email_usernames_to": [
"j.considine@timetoreply.com"
],
"email_usernames_cc": [
"j.heathcote@timetoreply.com"
],
"email_usernames_received": [
"j.considine@timetoreply.com",
"j.heathcote@timetoreply.com"
],
"is_initial_reply": false,
"thread_ids": [
1
],
"message_type": "internal",
"labels": [],
"is_closing_email": false,
"is_included_in_stats": true,
"timestamp": 1628508540,
"reply_is_relevant": true,
"reply_is_outlier": false,
"agents_read_status": {
"j.considine@timetoreply.com": true,
"j.heathcote@timetoreply.com": true
}
}
],
"labels": [],
"has_contact_success": false,
"contact_success_time": null,
"contact_reply_time": null,
"subject": "Amet laborum et eos dicta.",
"initial_reply_is_relevant": true,
"initial_reply_is_outlier": false,
"friendly_time_to_close": "N\/A",
"friendly_raw_time_to_close": "N\/A"
}
Received response:
Request failed with error:
Conversations - Report
requires authentication
Conversation (Thread) Logs data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/logs/conversations"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"exclude_cc_com": "",
"exclusive": "",
"label": "INBOX",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"replies_over": "15",
"message_replies_over": "15",
"no_reply_for": "15",
"per_page": "2",
"sort_by": "last_received_at_date_time",
"direction": "desc",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/logs/conversations',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'query' => [
'from'=> '2020-01-01',
'to'=> '2020-01-08',
'model'=> 'My Company',
'model_type'=> 'Internal',
'exclude_cc'=> '',
'model_com'=> 'Top Revenue Contacts',
'model_type_com'=> 'Contact Group',
'exclude_cc_com'=> '',
'exclusive'=> '',
'label'=> 'INBOX',
'thread_type'=> 'inbound,outbound,internal',
'thread_status'=> 'internal,await-customer,closed,await-agent',
'has_replies'=> 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification'=> 'calculating,first,reply,reply-all,forward',
'messageType'=> 'inbound,outbound,internal',
'replies_over'=> '15',
'message_replies_over'=> '15',
'no_reply_for'=> '15',
'per_page'=> '2',
'sort_by'=> 'last_received_at_date_time',
'direction'=> 'desc',
'page'=> '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"threads": {
"current_page": 1,
"data": [
{
"id": 200,
"init_agent_reply_time": 0,
"init_agent_action_time": 0,
"total_agent_reply_time": 51811,
"last_received_at_date_time": "Aug 13th 2021 09:13:29",
"thread_type": "inbound",
"thread_status": "await-customer",
"raw_init_agent_reply_time": 1581,
"init_agent_reply_message_id": "1511147170U01NVopenW@JtgwbTYOO4TsZ7Yc1ET8VqGU6.EbqK",
"init_reply_agent_id": 3,
"time_to_close": null,
"raw_time_to_close": null,
"friendly_initial_reply_time": "00s",
"friendly_raw_initial_reply_time": "26m:21s",
"friendly_total_reply_time": "14h:23m:31s",
"microsoft_conversations": [],
"email_usernames": [
"pwolff@boehm.com",
"j.heathcote@timetoreply.com"
],
"email_usernames_from": [
"pwolff@boehm.com",
"j.heathcote@timetoreply.com"
],
"email_usernames_to": [
"j.heathcote@timetoreply.com",
"pwolff@boehm.com"
],
"email_usernames_received": [
"j.heathcote@timetoreply.com",
"pwolff@boehm.com"
],
"email_domains": [
"boehm.com",
"timetoreply.com"
],
"date_times": [
"2021-08-12 17:23:37",
"2021-08-12 17:49:58",
"2021-08-13 08:01:56",
"2021-08-13 08:13:29"
],
"message_classifications": [
"first",
"reply"
],
"message_subjects": [
"Quos sunt rem animi doloribus.",
"RE: Quos sunt rem animi doloribus."
],
"messages": [
{
"internet_message_id": "1568494320fkBXgISiiJ@GcDF9YMKqa8XAnlZGjvQr24z2.qscY",
"date_time": "Aug 13th 2021 09:13:29",
"subject": "RE: Quos sunt rem animi doloribus.",
"references": [
"1607462535dF8vIzbz8h@Ehjx3tuE2bOOkT6QypbopgV1j.CfaH",
"1511147170U01NVopenW@JtgwbTYOO4TsZ7Yc1ET8VqGU6.EbqK",
"1558790651xvdSj4GQ6X@74tBDTbZwRdm5DYDpPAoNidm8.pbbv"
],
"replytime": 693,
"classification": "reply",
"raw_replytime": 693,
"friendly_reply_time": "11m:33s",
"friendly_raw_reply_time": "11m:33s",
"email_domains": [
"timetoreply.com",
"boehm.com"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"boehm.com"
],
"email_domains_received": [
"boehm.com"
],
"email_usernames": [
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"raw": 1182.5,
"rawNoBusiness": 1182.5
},
"initialTTR": {
"raw": 25982.833333333332,
"rawNoBusiness": 132431.83333333334
},
"threads": {
"total": 23,
"haveRepliesFromAgents": 10,
"noReplyFromAgents": 0,
"completionRatio": 43.48
}
},
{
"timestamp": 1628550000000,
"date": "Tue, 10th Aug",
"messages": {
"sent": 37,
"forward": 2,
"reply": 26,
"received": 46
},
"overallTTR": {
"raw": 8550.153846153846,
"rawNoBusiness": 38270.269230769234
},
"overallTTF": {
"raw": 6683.5,
"rawNoBusiness": 34795
},
"initialTTR": {
"raw": 11444.333333333334,
"rawNoBusiness": 65009
},
"threads": {
"total": 26,
"haveRepliesFromAgents": 12,
"noReplyFromAgents": 0,
"completionRatio": 46.15
}
},
{
"timestamp": 1628636400000,
"date": "Wed, 11th Aug",
"messages": {
"sent": 33,
"forward": 1,
"reply": 27,
"received": 46
},
"overallTTR": {
"raw": 10545.074074074075,
"rawNoBusiness": 40593.03703703704
},
"overallTTF": {
"raw": 901,
"rawNoBusiness": 901
},
"initialTTR": {
"raw": 13653.105263157895,
"rawNoBusiness": 54344
},
"threads": {
"total": 29,
"haveRepliesFromAgents": 11,
"noReplyFromAgents": 0,
"completionRatio": 37.93
}
},
{
"timestamp": 1628722800000,
"date": "Thu, 12th Aug",
"messages": {
"sent": 45,
"forward": 1,
"reply": 37,
"received": 55
},
"overallTTR": {
"raw": 6928.621621621622,
"rawNoBusiness": 26080.756756756757
},
"overallTTF": {
"raw": 189,
"rawNoBusiness": 189
},
"initialTTR": {
"raw": 10515.961538461539,
"rawNoBusiness": 39908.769230769234
},
"threads": {
"total": 37,
"haveRepliesFromAgents": 16,
"noReplyFromAgents": 0,
"completionRatio": 43.24
}
},
{
"timestamp": 1628809200000,
"date": "Fri, 13th Aug",
"messages": {
"sent": 1,
"forward": 0,
"reply": 1,
"received": 1
},
"overallTTR": {
"raw": 693,
"rawNoBusiness": 693
},
"overallTTF": {
"raw": null,
"rawNoBusiness": null
},
"initialTTR": {
"raw": 0,
"rawNoBusiness": 1581
},
"threads": {
"total": 1,
"haveRepliesFromAgents": 1,
"noReplyFromAgents": 0,
"completionRatio": 100
}
}
]
}
}
Received response:
Request failed with error:
Messages - Report
requires authentication
Message Logs data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/logs/messages"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"exclude_cc_com": "",
"exclusive": "",
"label": "INBOX",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"replies_over": "15",
"message_replies_over": "15",
"no_reply_for": "15",
"per_page": "2",
"sort_by": "date_time",
"direction": "desc",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/logs/messages',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'query' => [
'from'=> '2020-01-01',
'to'=> '2020-01-08',
'model'=> 'My Company',
'model_type'=> 'Internal',
'exclude_cc'=> '',
'model_com'=> 'Top Revenue Contacts',
'model_type_com'=> 'Contact Group',
'exclude_cc_com'=> '',
'exclusive'=> '',
'label'=> 'INBOX',
'thread_type'=> 'inbound,outbound,internal',
'thread_status'=> 'internal,await-customer,closed,await-agent',
'has_replies'=> 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification'=> 'calculating,first,reply,reply-all,forward',
'messageType'=> 'inbound,outbound,internal',
'replies_over'=> '15',
'message_replies_over'=> '15',
'no_reply_for'=> '15',
'per_page'=> '2',
'sort_by'=> 'date_time',
'direction'=> 'desc',
'page'=> '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"stats": {
"threads": {
"total": 147,
"internal": 15,
"inbound": 114,
"outbound": 18,
"sentInternally": 23,
"awaitCustomer": 50,
"awaitAgent": 66,
"closed": 8,
"haveReplies": 109,
"haveRepliesFromAgents": 102,
"completionRatio": {
"ratio": "75.63%",
"numerator": 90,
"denominator": 119
}
},
"messages": {
"count": 370,
"initial": 137,
"replies": 200,
"replyAll": 24,
"forward": 9,
"received": {
"count": 239,
"initial": 119,
"replies": 88,
"replyAll": 23,
"forward": 9,
"initialReplies": 26,
"dayOfWeek": {
"Friday": 27.5,
"Monday": 34,
"Saturday": 1,
"Sunday": 2,
"Thursday": 55,
"Tuesday": 46,
"Wednesday": 46
},
"hourOfDay": {
"00:00": 0.143,
"01:00": 0.143,
"02:00": 0,
"03:00": 0,
"04:00": 0.286,
"05:00": 0,
"06:00": 0.286,
"07:00": 0,
"08:00": 0.286,
"09:00": 0.286,
"10:00": 2.286,
"11:00": 3.714,
"12:00": 4.286,
"13:00": 3.286,
"14:00": 3,
"15:00": 4.571,
"16:00": 4.286,
"17:00": 6,
"18:00": 1.143,
"19:00": 0.143,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
},
"sent": {
"count": 181,
"initial": 31,
"replies": 125,
"replyAll": 16,
"forward": 9,
"initialReplies": 90,
"dayOfWeek": {
"Friday": 19.5,
"Monday": 26,
"Saturday": 1,
"Sunday": 0,
"Thursday": 45,
"Tuesday": 37,
"Wednesday": 33
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0.143,
"09:00": 0.286,
"10:00": 1.143,
"11:00": 4,
"12:00": 3.571,
"13:00": 3.143,
"14:00": 2,
"15:00": 3.143,
"16:00": 3.286,
"17:00": 4.286,
"18:00": 0.714,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0.143,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "02h:52m",
"raw": 10341.765957446809,
"friendlyNoBusiness": "12h:10m",
"rawNoBusiness": 43858.34751773049,
"percentileRanks": [
{
"key": "15m:00s",
"value": "38.66%"
},
{
"key": "01h:00m",
"value": "76.14%"
},
{
"key": "02h:00m",
"value": "79.57%"
},
{
"key": "04h:00m",
"value": "85.46%"
},
{
"key": "08h:00m",
"value": "90.07%"
},
{
"key": "24h:00m",
"value": "95.32%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "30.17%"
},
{
"key": "01h:00m",
"value": "76.14%"
},
{
"key": "02h:00m",
"value": "78.86%"
},
{
"key": "04h:00m",
"value": "82.32%"
},
{
"key": "08h:00m",
"value": "84.49%"
},
{
"key": "24h:00m",
"value": "88.76%"
}
]
},
"initialTTR": {
"friendly": "03h:35m",
"raw": 12927.133333333333,
"friendlyNoBusiness": "15h:31m",
"rawNoBusiness": 55874.044444444444,
"percentileRanks": [
{
"key": "15m:00s",
"value": "37.06%"
},
{
"key": "01h:00m",
"value": "70.49%"
},
{
"key": "02h:00m",
"value": "75.19%"
},
{
"key": "04h:00m",
"value": "82.78%"
},
{
"key": "08h:00m",
"value": "87.11%"
},
{
"key": "24h:00m",
"value": "93.77%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "26.37%"
},
{
"key": "01h:00m",
"value": "70.49%"
},
{
"key": "02h:00m",
"value": "74.16%"
},
{
"key": "04h:00m",
"value": "77.85%"
},
{
"key": "08h:00m",
"value": "81.26%"
},
{
"key": "24h:00m",
"value": "85.83%"
}
]
},
"overallTTF": {
"friendly": "43m:06s",
"raw": 2586.777777777778,
"friendlyNoBusiness": "04h:07m",
"rawNoBusiness": 14820,
"percentileRanks": [
{
"key": "15m:00s",
"value": "27.11%"
},
{
"key": "01h:00m",
"value": "79.52%"
},
{
"key": "02h:00m",
"value": "87.35%"
},
{
"key": "04h:00m",
"value": "100.00%"
},
{
"key": "08h:00m",
"value": "100.00%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "27.11%"
},
{
"key": "01h:00m",
"value": "66.93%"
},
{
"key": "02h:00m",
"value": "68.35%"
},
{
"key": "04h:00m",
"value": "71.19%"
},
{
"key": "08h:00m",
"value": "76.86%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
]
},
"overallTTC": {
"friendly": "03h:14m",
"raw": 11655.5,
"friendlyNoBusiness": "15h:05m",
"rawNoBusiness": 54304,
"percentileRanks": [
{
"key": "15m:00s",
"value": "41.75%"
},
{
"key": "01h:00m",
"value": "52.57%"
},
{
"key": "02h:00m",
"value": "56.67%"
},
{
"key": "04h:00m",
"value": "64.86%"
},
{
"key": "08h:00m",
"value": "100.00%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "0.00%"
},
{
"key": "01h:00m",
"value": "25.91%"
},
{
"key": "02h:00m",
"value": "29.40%"
},
{
"key": "04h:00m",
"value": "36.37%"
},
{
"key": "08h:00m",
"value": "50.10%"
},
{
"key": "24h:00m",
"value": "68.69%"
}
]
},
"dailyStats": [
{
"timestamp": 1628204400000,
"date": "Fri, 6th Aug",
"messages": {
"sent": 38,
"forward": 3,
"reply": 29,
"received": 54
},
"overallTTR": {
"raw": 15532.758620689656,
"rawNoBusiness": 59937.89655172414
},
"overallTTF": {
"raw": 2153,
"rawNoBusiness": 20111.666666666668
},
"initialTTR": {
"raw": 9074.6,
"rawNoBusiness": 29381.45
},
"threads": {
"total": 30,
"haveRepliesFromAgents": 11,
"noReplyFromAgents": 0,
"completionRatio": 36.67
}
},
{
"timestamp": 1628290800000,
"date": "Sat, 7th Aug",
"messages": {
"sent": 1,
"forward": 0,
"reply": 1,
"received": 1
},
"overallTTR": {
"raw": 30366,
"rawNoBusiness": 145390
},
"overallTTF": {
"raw": null,
"rawNoBusiness": null
},
"initialTTR": {
"raw": null,
"rawNoBusiness": null
},
"threads": {
"total": 0,
"haveRepliesFromAgents": 0,
"noReplyFromAgents": 0,
"completionRatio": 0
}
},
{
"timestamp": 1628377200000,
"date": "Sun, 8th Aug",
"messages": {
"sent": 0,
"forward": 0,
"reply": 0,
"received": 2
},
"overallTTR": {
"raw": null,
"rawNoBusiness": null
},
"overallTTF": {
"raw": null,
"rawNoBusiness": null
},
"initialTTR": {
"raw": null,
"rawNoBusiness": null
},
"threads": {
"total": 1,
"haveRepliesFromAgents": 0,
"noReplyFromAgents": 0,
"completionRatio": 0
}
},
{
"timestamp": 1628463600000,
"date": "Mon, 9th Aug",
"messages": {
"sent": 26,
"forward": 2,
"reply": 20,
"received": 34
},
"overallTTR": {
"raw": 10665,
"rawNoBusiness": 62185.9
},
"overallTTF": {
"raw": 1182.5,
"rawNoBusiness": 1182.5
},
"initialTTR": {
"raw": 25982.833333333332,
"rawNoBusiness": 132431.83333333334
},
"threads": {
"total": 23,
"haveRepliesFromAgents": 10,
"noReplyFromAgents": 0,
"completionRatio": 43.48
}
},
{
"timestamp": 1628550000000,
"date": "Tue, 10th Aug",
"messages": {
"sent": 37,
"forward": 2,
"reply": 26,
"received": 46
},
"overallTTR": {
"raw": 8550.153846153846,
"rawNoBusiness": 38270.269230769234
},
"overallTTF": {
"raw": 6683.5,
"rawNoBusiness": 34795
},
"initialTTR": {
"raw": 11444.333333333334,
"rawNoBusiness": 65009
},
"threads": {
"total": 26,
"haveRepliesFromAgents": 12,
"noReplyFromAgents": 0,
"completionRatio": 46.15
}
},
{
"timestamp": 1628636400000,
"date": "Wed, 11th Aug",
"messages": {
"sent": 33,
"forward": 1,
"reply": 27,
"received": 46
},
"overallTTR": {
"raw": 10545.074074074075,
"rawNoBusiness": 40593.03703703704
},
"overallTTF": {
"raw": 901,
"rawNoBusiness": 901
},
"initialTTR": {
"raw": 13653.105263157895,
"rawNoBusiness": 54344
},
"threads": {
"total": 29,
"haveRepliesFromAgents": 11,
"noReplyFromAgents": 0,
"completionRatio": 37.93
}
},
{
"timestamp": 1628722800000,
"date": "Thu, 12th Aug",
"messages": {
"sent": 45,
"forward": 1,
"reply": 37,
"received": 55
},
"overallTTR": {
"raw": 6928.621621621622,
"rawNoBusiness": 26080.756756756757
},
"overallTTF": {
"raw": 189,
"rawNoBusiness": 189
},
"initialTTR": {
"raw": 10515.961538461539,
"rawNoBusiness": 39908.769230769234
},
"threads": {
"total": 37,
"haveRepliesFromAgents": 16,
"noReplyFromAgents": 0,
"completionRatio": 43.24
}
},
{
"timestamp": 1628809200000,
"date": "Fri, 13th Aug",
"messages": {
"sent": 1,
"forward": 0,
"reply": 1,
"received": 1
},
"overallTTR": {
"raw": 693,
"rawNoBusiness": 693
},
"overallTTF": {
"raw": null,
"rawNoBusiness": null
},
"initialTTR": {
"raw": 0,
"rawNoBusiness": 1581
},
"threads": {
"total": 1,
"haveRepliesFromAgents": 1,
"noReplyFromAgents": 0,
"completionRatio": 100
}
}
]
},
"messages": {
"current_page": 1,
"data": [
{
"internet_message_id": "1568494320fkBXgISiiJ@GcDF9YMKqa8XAnlZGjvQr24z2.qscY",
"date_time": "Aug 13th 2021 09:13:29",
"subject": "RE: Quos sunt rem animi doloribus.",
"references": [
"1607462535dF8vIzbz8h@Ehjx3tuE2bOOkT6QypbopgV1j.CfaH",
"1511147170U01NVopenW@JtgwbTYOO4TsZ7Yc1ET8VqGU6.EbqK",
"1558790651xvdSj4GQ6X@74tBDTbZwRdm5DYDpPAoNidm8.pbbv"
],
"replytime": 693,
"classification": "reply",
"raw_replytime": 693,
"friendly_reply_time": "11m:33s",
"friendly_raw_reply_time": "11m:33s",
"email_domains": [
"timetoreply.com",
"boehm.com"
],
"email_domains_from": [
"timetoreply.com"
],
"email_domains_to": [
"boehm.com"
],
"email_domains_received": [
"boehm.com"
],
"email_usernames": [
"j.heathcote@timetoreply.com",
"pwolff@boehm.com"
],
"email_usernames_from": [
"j.heathcote@timetoreply.com"
],
"email_usernames_to": [
"pwolff@boehm.com"
],
"email_usernames_cc": [],
"email_usernames_received": [
"pwolff@boehm.com"
],
"is_initial_reply": false,
"thread_ids": [
200
],
"message_type": "outbound",
"labels": [],
"is_closing_email": false,
"is_included_in_stats": true,
"timestamp": 1628842409,
"reply_is_relevant": true,
"reply_is_outlier": false,
"agents_read_status": [],
"thread_message_count": 4
},
{
"internet_message_id": "1558790651xvdSj4GQ6X@74tBDTbZwRdm5DYDpPAoNidm8.pbbv",
"date_time": "Aug 13th 2021 09:01:56",
"subject": "RE: Quos sunt rem animi doloribus.",
"references": [
"1607462535dF8vIzbz8h@Ehjx3tuE2bOOkT6QypbopgV1j.CfaH",
"1511147170U01NVopenW@JtgwbTYOO4TsZ7Yc1ET8VqGU6.EbqK"
],
"replytime": 51118,
"classification": "reply",
"raw_replytime": 51118,
"friendly_reply_time": "14h:11m:58s",
"friendly_raw_reply_time": "14h:11m:58s",
"email_domains": [
"boehm.com",
"timetoreply.com"
],
"email_domains_from": [
"boehm.com"
],
"email_domains_to": [
"timetoreply.com"
],
"email_domains_received": [
"timetoreply.com"
],
"email_usernames": [
"pwolff@boehm.com",
"j.heathcote@timetoreply.com"
],
"email_usernames_from": [
"pwolff@boehm.com"
],
"email_usernames_to": [
"j.heathcote@timetoreply.com"
],
"email_usernames_cc": [],
"email_usernames_received": [
"j.heathcote@timetoreply.com"
],
"is_initial_reply": false,
"thread_ids": [
200
],
"message_type": "inbound",
"labels": [
"UNREAD"
],
"is_closing_email": false,
"is_included_in_stats": true,
"timestamp": 1628841716,
"reply_is_relevant": false,
"reply_is_outlier": false,
"agents_read_status": {
"j.heathcote@timetoreply.com": false
},
"thread_message_count": 4
}
],
"first_page_url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=1",
"from": 1,
"last_page": 185,
"last_page_url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=185",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=1",
"label": "1",
"active": true
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=2",
"label": "2",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=3",
"label": "3",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=4",
"label": "4",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=5",
"label": "5",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=6",
"label": "6",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=7",
"label": "7",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=8",
"label": "8",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=9",
"label": "9",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=10",
"label": "10",
"active": false
},
{
"url": null,
"label": "...",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=184",
"label": "184",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=185",
"label": "185",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=2",
"path": "https:\/\/portal.timetoreply.com\/api\/logs\/messages",
"per_page": 2,
"prev_page_url": null,
"to": 2,
"total": 370
}
}
Received response:
Request failed with error:
Reports
Comparative - Report
requires authentication
Comparative Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/comparative"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"exclude_cc_com": "",
"exclusive": "",
"label": "INBOX",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"replies_over": "15",
"message_replies_over": "15",
"no_reply_for": "15",
"per_page": "2",
"direction": "desc",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/reports/comparative',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'query' => [
'from'=> '2020-01-01',
'to'=> '2020-01-08',
'model'=> 'My Company',
'model_type'=> 'Internal',
'exclude_cc'=> '',
'model_com'=> 'Top Revenue Contacts',
'model_type_com'=> 'Contact Group',
'exclude_cc_com'=> '',
'exclusive'=> '',
'label'=> 'INBOX',
'thread_type'=> 'inbound,outbound,internal',
'thread_status'=> 'internal,await-customer,closed,await-agent',
'has_replies'=> 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification'=> 'calculating,first,reply,reply-all,forward',
'messageType'=> 'inbound,outbound,internal',
'replies_over'=> '15',
'message_replies_over'=> '15',
'no_reply_for'=> '15',
'per_page'=> '2',
'direction'=> 'desc',
'page'=> '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"total": 4,
"replyTimePercentages": {
"categories": [
"j.heathcote@timetoreply.com",
"j.considine@timetoreply.com"
],
"series": [
{
"name": "Replies in under 15m:00s",
"data": [
42.63,
29.91
],
"index": 5,
"legendIndex": 0,
"stringKey": "15m:00s"
},
{
"name": "Replies in under 01h:00m",
"data": [
27.91,
54.44
],
"index": 4,
"legendIndex": 1,
"stringKey": "01h:00m"
},
{
"name": "Replies in under 02h:00m",
"data": [
5.95,
2.74
],
"index": 3,
"legendIndex": 2,
"stringKey": "02h:00m"
},
{
"name": "Replies in under 04h:00m",
"data": [
8.54,
1.26
],
"index": 2,
"legendIndex": 3,
"stringKey": "04h:00m"
},
{
"name": "Replies in under 08h:00m",
"data": [
5.69,
1.6
],
"index": 1,
"legendIndex": 4,
"stringKey": "08h:00m"
},
{
"name": "Replies in under 24h:00m",
"data": [
6.49,
3.65
],
"index": 0,
"legendIndex": 5,
"stringKey": "24h:00m"
}
]
},
"forwardTimePercentages": {
"categories": [
"j.considine@timetoreply.com",
"j.heathcote@timetoreply.com"
],
"series": [
{
"name": "Forwards in under 15m:00s",
"data": [
0,
30.5
],
"index": 5,
"legendIndex": 0,
"stringKey": "15m:00s"
},
{
"name": "Forwards in under 01h:00m",
"data": [
100,
46.46
],
"index": 4,
"legendIndex": 1,
"stringKey": "01h:00m"
},
{
"name": "Forwards in under 02h:00m",
"data": [
0,
8.81
],
"index": 3,
"legendIndex": 2,
"stringKey": "02h:00m"
},
{
"name": "Forwards in under 04h:00m",
"data": [
0,
14.23
],
"index": 2,
"legendIndex": 3,
"stringKey": "04h:00m"
},
{
"name": "Forwards in under 08h:00m",
"data": [
0,
0
],
"index": 1,
"legendIndex": 4,
"stringKey": "08h:00m"
},
{
"name": "Forwards in under 24h:00m",
"data": [
0,
0
],
"index": 0,
"legendIndex": 5,
"stringKey": "24h:00m"
}
]
},
"allAgentStats": [
{
"name": "j.heathcote@timetoreply.com",
"threads": {
"total": 81,
"internal": 15,
"inbound": 56,
"outbound": 10,
"sentInternally": 23,
"awaitCustomer": 24,
"awaitAgent": 33,
"closed": 1,
"haveReplies": 63,
"haveInitialReplies": 42
},
"messages": {
"received": {
"count": 110,
"initial": 50,
"replies": 45,
"replyAll": 14,
"forward": 1,
"initialReplies": 0,
"dailyStats": {
"2021-08-06 00:00:00": 20,
"2021-08-07 00:00:00": 1,
"2021-08-08 00:00:00": 0,
"2021-08-09 00:00:00": 14,
"2021-08-10 00:00:00": 22,
"2021-08-11 00:00:00": 17,
"2021-08-12 00:00:00": 35,
"2021-08-13 00:00:00": 1
}
},
"sent": {
"count": 86,
"initial": 15,
"replies": 59,
"replyAll": 4,
"forward": 8,
"initialReplies": 0,
"dailyStats": {
"2021-08-06 00:00:00": 20,
"2021-08-07 00:00:00": 0,
"2021-08-08 00:00:00": 0,
"2021-08-09 00:00:00": 10,
"2021-08-10 00:00:00": 16,
"2021-08-11 00:00:00": 13,
"2021-08-12 00:00:00": 26,
"2021-08-13 00:00:00": 1
}
}
},
"initialTTR": {
"friendly": "03h:15m",
"raw": 11756.785714285714,
"friendlyNoBusiness": "13h:21m",
"rawNoBusiness": 48084.26190476191,
"percentileRanks": [
{
"key": "15m:00s",
"value": "42.51%"
},
{
"key": "01h:00m",
"value": "67.71%"
},
{
"key": "02h:00m",
"value": "75.19%"
},
{
"key": "04h:00m",
"value": "84.17%"
},
{
"key": "08h:00m",
"value": "87.06%"
},
{
"key": "24h:00m",
"value": "95.81%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "30.61%"
},
{
"key": "01h:00m",
"value": "67.71%"
},
{
"key": "02h:00m",
"value": "73.15%"
},
{
"key": "04h:00m",
"value": "77.94%"
},
{
"key": "08h:00m",
"value": "79.61%"
},
{
"key": "24h:00m",
"value": "86.30%"
}
]
},
"overallTTF": {
"friendly": "45m:27s",
"raw": 2727.5,
"friendlyNoBusiness": "04h:34m",
"rawNoBusiness": 16489.875,
"percentileRanks": [
{
"key": "15m:00s",
"value": "30.50%"
},
{
"key": "01h:00m",
"value": "76.96%"
},
{
"key": "02h:00m",
"value": "85.77%"
},
{
"key": "04h:00m",
"value": "100.00%"
},
{
"key": "08h:00m",
"value": "100.00%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "30.50%"
},
{
"key": "01h:00m",
"value": "62.80%"
},
{
"key": "02h:00m",
"value": "64.39%"
},
{
"key": "04h:00m",
"value": "67.59%"
},
{
"key": "08h:00m",
"value": "73.97%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
]
},
"overallTTR": {
"friendly": "02h:37m",
"raw": 9451.666666666666,
"friendlyNoBusiness": "10h:36m",
"rawNoBusiness": 38192.46031746032,
"percentileRanks": [
{
"key": "15m:00s",
"value": "42.63%"
},
{
"key": "01h:00m",
"value": "70.54%"
},
{
"key": "02h:00m",
"value": "76.49%"
},
{
"key": "04h:00m",
"value": "85.03%"
},
{
"key": "08h:00m",
"value": "90.72%"
},
{
"key": "24h:00m",
"value": "97.21%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "32.35%"
},
{
"key": "01h:00m",
"value": "70.54%"
},
{
"key": "02h:00m",
"value": "74.90%"
},
{
"key": "04h:00m",
"value": "80.53%"
},
{
"key": "08h:00m",
"value": "81.65%"
},
{
"key": "24h:00m",
"value": "89.08%"
}
]
},
"overallTTC": {
"friendly": "N\/A",
"raw": null,
"friendlyNoBusiness": "N\/A",
"rawNoBusiness": null
}
},
{
"name": "j.considine@timetoreply.com",
"threads": {
"total": 49,
"internal": 12,
"inbound": 33,
"outbound": 4,
"sentInternally": 14,
"awaitCustomer": 14,
"awaitAgent": 18,
"closed": 3,
"haveReplies": 38,
"haveInitialReplies": 23
},
"messages": {
"received": {
"count": 58,
"initial": 28,
"replies": 22,
"replyAll": 6,
"forward": 2,
"initialReplies": 0,
"dailyStats": {
"2021-08-06 00:00:00": 15,
"2021-08-07 00:00:00": 0,
"2021-08-08 00:00:00": 1,
"2021-08-09 00:00:00": 6,
"2021-08-10 00:00:00": 7,
"2021-08-11 00:00:00": 14,
"2021-08-12 00:00:00": 15
}
},
"sent": {
"count": 48,
"initial": 9,
"replies": 31,
"replyAll": 7,
"forward": 1,
"initialReplies": 0,
"dailyStats": {
"2021-08-06 00:00:00": 10,
"2021-08-07 00:00:00": 0,
"2021-08-08 00:00:00": 0,
"2021-08-09 00:00:00": 6,
"2021-08-10 00:00:00": 10,
"2021-08-11 00:00:00": 13,
"2021-08-12 00:00:00": 9
}
}
},
"initialTTR": {
"friendly": "03h:16m",
"raw": 11788.91304347826,
"friendlyNoBusiness": "15h:11m",
"rawNoBusiness": 54708.30434782609,
"percentileRanks": [
{
"key": "15m:00s",
"value": "28.42%"
},
{
"key": "01h:00m",
"value": "79.40%"
},
{
"key": "02h:00m",
"value": "83.03%"
},
{
"key": "04h:00m",
"value": "85.10%"
},
{
"key": "08h:00m",
"value": "87.75%"
},
{
"key": "24h:00m",
"value": "93.77%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "19.25%"
},
{
"key": "01h:00m",
"value": "79.40%"
},
{
"key": "02h:00m",
"value": "82.65%"
},
{
"key": "04h:00m",
"value": "82.85%"
},
{
"key": "08h:00m",
"value": "83.25%"
},
{
"key": "24h:00m",
"value": "84.84%"
}
]
},
"overallTTF": {
"friendly": "24m:21s",
"raw": 1461,
"friendlyNoBusiness": "24m:21s",
"rawNoBusiness": 1461,
"percentileRanks": [
{
"key": "15m:00s",
"value": "0.00%"
},
{
"key": "01h:00m",
"value": "100.00%"
},
{
"key": "02h:00m",
"value": "100.00%"
},
{
"key": "04h:00m",
"value": "100.00%"
},
{
"key": "08h:00m",
"value": "100.00%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "0.00%"
},
{
"key": "01h:00m",
"value": "100.00%"
},
{
"key": "02h:00m",
"value": "100.00%"
},
{
"key": "04h:00m",
"value": "100.00%"
},
{
"key": "08h:00m",
"value": "100.00%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
]
},
"overallTTR": {
"friendly": "03h:03m",
"raw": 11016.28947368421,
"friendlyNoBusiness": "13h:37m",
"rawNoBusiness": 49056.36842105263,
"percentileRanks": [
{
"key": "15m:00s",
"value": "29.91%"
},
{
"key": "01h:00m",
"value": "84.35%"
},
{
"key": "02h:00m",
"value": "87.09%"
},
{
"key": "04h:00m",
"value": "88.35%"
},
{
"key": "08h:00m",
"value": "89.95%"
},
{
"key": "24h:00m",
"value": "93.60%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "23.38%"
},
{
"key": "01h:00m",
"value": "84.35%"
},
{
"key": "02h:00m",
"value": "86.87%"
},
{
"key": "04h:00m",
"value": "86.99%"
},
{
"key": "08h:00m",
"value": "87.23%"
},
{
"key": "24h:00m",
"value": "88.19%"
}
]
},
"overallTTC": {
"friendly": "06h:06m",
"raw": 21968,
"friendlyNoBusiness": "29h:25m",
"rawNoBusiness": 105953
}
}
],
"args": {
"model": {
"icon": "building",
"id": null,
"model_type": "Internal",
"name": "My Company",
"value": "My Company"
},
"modelCom": {
"icon": "globe-americas",
"id": null,
"model_type": "Anybody",
"name": "Anybody",
"value": "Anybody"
}
}
}
Received response:
Request failed with error:
Interactions - Report
requires authentication
Interactions Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/interactions"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"exclude_cc_com": "",
"exclusive": "",
"label": "INBOX",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"replies_over": "15",
"message_replies_over": "15",
"no_reply_for": "15",
"per_page": "2",
"direction": "desc",
"page": "1",
"agentOne": "Joe Blogs",
"agentTwo": "Jane Doe",
"agentThree": "Peter Rabbit",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/reports/interactions',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'query' => [
'from'=> '2020-01-01',
'to'=> '2020-01-08',
'model'=> 'My Company',
'model_type'=> 'Internal',
'exclude_cc'=> '',
'model_com'=> 'Top Revenue Contacts',
'model_type_com'=> 'Contact Group',
'exclude_cc_com'=> '',
'exclusive'=> '',
'label'=> 'INBOX',
'thread_type'=> 'inbound,outbound,internal',
'thread_status'=> 'internal,await-customer,closed,await-agent',
'has_replies'=> 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification'=> 'calculating,first,reply,reply-all,forward',
'messageType'=> 'inbound,outbound,internal',
'replies_over'=> '15',
'message_replies_over'=> '15',
'no_reply_for'=> '15',
'per_page'=> '2',
'direction'=> 'desc',
'page'=> '1',
'agentOne'=> 'Joe Blogs',
'agentTwo'=> 'Jane Doe',
'agentThree'=> 'Peter Rabbit',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{}
Received response:
Request failed with error:
Interactions - Report
requires authentication
Interactions Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/contact"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"exclude_cc_com": "",
"exclusive": "",
"label": "INBOX",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"replies_over": "15",
"message_replies_over": "15",
"no_reply_for": "15",
"per_page": "2",
"direction": "desc",
"page": "1",
"agentOne": "Joe Blogs",
"agentTwo": "Jane Doe",
"agentThree": "Peter Rabbit",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/reports/contact',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'query' => [
'from'=> '2020-01-01',
'to'=> '2020-01-08',
'model'=> 'My Company',
'model_type'=> 'Internal',
'exclude_cc'=> '',
'model_com'=> 'Top Revenue Contacts',
'model_type_com'=> 'Contact Group',
'exclude_cc_com'=> '',
'exclusive'=> '',
'label'=> 'INBOX',
'thread_type'=> 'inbound,outbound,internal',
'thread_status'=> 'internal,await-customer,closed,await-agent',
'has_replies'=> 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification'=> 'calculating,first,reply,reply-all,forward',
'messageType'=> 'inbound,outbound,internal',
'replies_over'=> '15',
'message_replies_over'=> '15',
'no_reply_for'=> '15',
'per_page'=> '2',
'direction'=> 'desc',
'page'=> '1',
'agentOne'=> 'Joe Blogs',
'agentTwo'=> 'Jane Doe',
'agentThree'=> 'Peter Rabbit',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"domains": {
"data": {
"current_page": 1,
"data": [
{
"name": "tromp.com",
"threads": {
"total": 3,
"internal": 0,
"inbound": 3,
"outbound": 0,
"sentInternally": 0,
"awaitCustomer": 1,
"awaitAgent": 1,
"closed": 1,
"haveReplies": 4,
"haveInitialReplies": 3
},
"messages": {
"received": {
"count": 6,
"initial": 3,
"replies": 3,
"replyAll": 0,
"forward": 0,
"initialReplies": 0,
"dailyStats": []
},
"sent": {
"count": 4,
"initial": 0,
"replies": 4,
"replyAll": 0,
"forward": 0,
"initialReplies": 0,
"dailyStats": []
}
},
"initialTTR": {
"friendly": "35m:24s",
"raw": 2124,
"friendlyNoBusiness": "37m:03s",
"rawNoBusiness": 2223,
"percentileRanks": [],
"percentileRanksRaw": []
},
"overallTTF": {
"friendly": "N\/A",
"raw": null,
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"name": "caltenwerth@osinski.biz",
"threads": {
"total": 1,
"internal": 0,
"inbound": 0,
"outbound": 1,
"sentInternally": 0,
"awaitCustomer": 0,
"awaitAgent": 1,
"closed": 0,
"haveReplies": 0,
"haveInitialReplies": 0
},
"messages": {
"received": {
"count": 0,
"initial": 0,
"replies": 0,
"replyAll": 0,
"forward": 0,
"initialReplies": 0,
"dailyStats": null
},
"sent": {
"count": 1,
"initial": 0,
"replies": 0,
"replyAll": 0,
"forward": 0,
"initialReplies": 0,
"dailyStats": []
}
},
"initialTTR": {
"friendly": "N\/A",
"raw": null,
"friendlyNoBusiness": "N\/A",
"rawNoBusiness": null,
"percentileRanks": [],
"percentileRanksRaw": []
},
"overallTTF": {
"friendly": "N\/A",
"raw": null,
"friendlyNoBusiness": "N\/A",
"rawNoBusiness": null,
"percentileRanks": [],
"percentileRanksRaw": []
},
"overallTTR": {
"friendly": "N\/A",
"raw": null,
"friendlyNoBusiness": "N\/A",
"rawNoBusiness": null,
"percentileRanks": [],
"percentileRanksRaw": []
},
"overallTTC": {
"friendly": "N\/A",
"raw": null,
"friendlyNoBusiness": "N\/A",
"rawNoBusiness": null
}
},
{
"name": "carolina.farrell@bauch.com",
"threads": {
"total": 1,
"internal": 0,
"inbound": 1,
"outbound": 0,
"sentInternally": 0,
"awaitCustomer": 0,
"awaitAgent": 1,
"closed": 0,
"haveReplies": 1,
"haveInitialReplies": 1
},
"messages": {
"received": {
"count": 2,
"initial": 0,
"replies": 0,
"replyAll": 0,
"forward": 0,
"initialReplies": 0,
"dailyStats": []
},
"sent": {
"count": 1,
"initial": 0,
"replies": 0,
"replyAll": 0,
"forward": 0,
"initialReplies": 0,
"dailyStats": []
}
},
"initialTTR": {
"friendly": "07m:17s",
"raw": 437,
"friendlyNoBusiness": "07m:17s",
"rawNoBusiness": 437,
"percentileRanks": [],
"percentileRanksRaw": []
},
"overallTTF": {
"friendly": "N\/A",
"raw": null,
"friendlyNoBusiness": "N\/A",
"rawNoBusiness": null,
"percentileRanks": [],
"percentileRanksRaw": []
},
"overallTTR": {
"friendly": "07m:17s",
"raw": 437,
"friendlyNoBusiness": "07m:17s",
"rawNoBusiness": 437,
"percentileRanks": [],
"percentileRanksRaw": []
},
"overallTTC": {
"friendly": "N\/A",
"raw": null,
"friendlyNoBusiness": "N\/A",
"rawNoBusiness": null
}
},
{
"name": "cary.hessel@collins.com",
"threads": {
"total": 1,
"internal": 0,
"inbound": 1,
"outbound": 0,
"sentInternally": 0,
"awaitCustomer": 0,
"awaitAgent": 1,
"closed": 0,
"haveReplies": 1,
"haveInitialReplies": 1
},
"messages": {
"received": {
"count": 2,
"initial": 0,
"replies": 0,
"replyAll": 0,
"forward": 0,
"initialReplies": 0,
"dailyStats": []
},
"sent": {
"count": 1,
"initial": 0,
"replies": 0,
"replyAll": 0,
"forward": 0,
"initialReplies": 0,
"dailyStats": []
}
},
"initialTTR": {
"friendly": "22m:47s",
"raw": 1367,
"friendlyNoBusiness": "22m:47s",
"rawNoBusiness": 1367,
"percentileRanks": [],
"percentileRanksRaw": []
},
"overallTTF": {
"friendly": "N\/A",
"raw": null,
"friendlyNoBusiness": "N\/A",
"rawNoBusiness": null,
"percentileRanks": [],
"percentileRanksRaw": []
},
"overallTTR": {
"friendly": "22m:47s",
"raw": 1367,
"friendlyNoBusiness": "22m:47s",
"rawNoBusiness": 1367,
"percentileRanks": [],
"percentileRanksRaw": []
},
"overallTTC": {
"friendly": "N\/A",
"raw": null,
"friendlyNoBusiness": "N\/A",
"rawNoBusiness": null
}
}
],
"first_page_url": "https:\/\/portal.timetoreply.com\/api\/reports\/contact?page=1",
"from": 1,
"last_page": 8,
"last_page_url": "https:\/\/portal.timetoreply.com\/api\/reports\/contact?page=8",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/reports\/contact?page=1",
"label": "1",
"active": true
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/reports\/contact?page=2",
"label": "2",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/reports\/contact?page=3",
"label": "3",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/reports\/contact?page=4",
"label": "4",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/reports\/contact?page=5",
"label": "5",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/reports\/contact?page=6",
"label": "6",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/reports\/contact?page=7",
"label": "7",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/reports\/contact?page=8",
"label": "8",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/reports\/contact?page=2",
"label": "Next »",
"active": false
}
],
"next_page_url": "https:\/\/portal.timetoreply.com\/api\/reports\/contact?page=2",
"path": "https:\/\/portal.timetoreply.com\/api\/reports\/contact",
"per_page": 25,
"prev_page_url": null,
"to": 25,
"total": 190
},
"totals": {
"threads.total": 193,
"threads.awaitCustomer": 80,
"threads.awaitAgent": 99,
"messages.received.count": 189,
"messages.sent.count": 199
}
},
"columns": [
{
"field": "name",
"sortable": true,
"centered": false,
"label": "Email",
"visible": true,
"type": "normal",
"hasEmails": true,
"hasComparison": false
},
{
"field": "threads.total",
"sortable": true,
"centered": false,
"label": "Conversations",
"visible": true,
"type": "normal",
"hasComparison": true
},
{
"field": "threads.awaitCustomer",
"sortable": true,
"centered": false,
"label": "Awaiting Contact Response",
"visible": false,
"type": "normal",
"hasComparison": true
},
{
"field": "threads.awaitAgent",
"sortable": true,
"centered": false,
"label": "Awaiting Agent Response",
"visible": false,
"type": "normal",
"hasComparison": true
},
{
"field": "messages.received.count",
"sortable": true,
"centered": false,
"label": "Emails (R)",
"visible": true,
"type": "normal",
"hasComparison": true
},
{
"field": "messages.sent.count",
"sortable": true,
"centered": false,
"label": "Emails (S)",
"visible": true,
"type": "normal",
"hasComparison": true
},
{
"field": "initialTTR.friendly",
"sortable": true,
"centered": true,
"label": "First Reply Time",
"visible": true,
"type": "success",
"hasComparison": false
},
{
"field": "initialTTR.friendlyNoBusiness",
"sortable": true,
"centered": true,
"label": "First Reply Time (no business hours)",
"visible": false,
"type": "info",
"hasComparison": false
},
{
"field": "overallTTR.friendly",
"sortable": true,
"centered": true,
"label": "Overall Reply Time",
"visible": true,
"type": "success",
"hasComparison": false
},
{
"field": "overallTTR.friendlyNoBusiness",
"sortable": true,
"centered": true,
"label": "Overall Reply Time (no business hours)",
"visible": false,
"type": "info",
"hasComparison": false
},
{
"field": "overallTTC.friendly",
"sortable": true,
"centered": true,
"label": "Time To Close",
"visible": false,
"type": "success",
"tooltip": "Average time to close a conversation. Measured from the first message in a conversation to the last. Takes account of business hours",
"hasComparison": false
},
{
"field": "overallTTC.friendlyNoBusiness",
"sortable": true,
"centered": true,
"label": "Time To Close (no business hours)",
"visible": false,
"type": "info",
"tooltip": "Average time to close a conversation. Measured from the first message in a conversation to the last. Ingores of business hours",
"hasComparison": false
}
]
}
Received response:
Request failed with error:
Overview - Report
requires authentication
Overview Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/overview"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "timetoreply.com",
"model_type": "Contact",
"exclude_cc": "",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"exclude_cc_com": "",
"exclusive": "",
"label": "INBOX",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"replies_over": "15",
"message_replies_over": "15",
"no_reply_for": "15",
"per_page": "2",
"sort_by": "threads.total",
"direction": "desc",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/reports/overview',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'query' => [
'from'=> '2020-01-01',
'to'=> '2020-01-08',
'model'=> 'timetoreply.com',
'model_type'=> 'Contact',
'exclude_cc'=> '',
'model_com'=> 'Top Revenue Contacts',
'model_type_com'=> 'Contact Group',
'exclude_cc_com'=> '',
'exclusive'=> '',
'label'=> 'INBOX',
'thread_type'=> 'inbound,outbound,internal',
'thread_status'=> 'internal,await-customer,closed,await-agent',
'has_replies'=> 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification'=> 'calculating,first,reply,reply-all,forward',
'messageType'=> 'inbound,outbound,internal',
'replies_over'=> '15',
'message_replies_over'=> '15',
'no_reply_for'=> '15',
'per_page'=> '2',
'sort_by'=> 'threads.total',
'direction'=> 'desc',
'page'=> '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"stats": {
"threads": {
"total": 147,
"internal": 15,
"inbound": 114,
"outbound": 18,
"sentInternally": 23,
"awaitCustomer": 50,
"awaitAgent": 66,
"closed": 8,
"haveReplies": 109,
"haveRepliesFromAgents": 102,
"completionRatio": {
"ratio": "0.00%",
"numerator": 90,
"denominator": 0
}
},
"messages": {
"count": 370,
"initial": 137,
"replies": 200,
"replyAll": 24,
"forward": 9,
"received": {
"count": 239,
"initial": 119,
"replies": 88,
"replyAll": 23,
"forward": 9,
"initialReplies": 0,
"dayOfWeek": {
"Friday": 27.5,
"Monday": 34,
"Saturday": 1,
"Sunday": 2,
"Thursday": 55,
"Tuesday": 46,
"Wednesday": 46
},
"hourOfDay": {
"00:00": 0.143,
"01:00": 0.143,
"02:00": 0,
"03:00": 0,
"04:00": 0.286,
"05:00": 0,
"06:00": 0.286,
"07:00": 0,
"08:00": 0.286,
"09:00": 0.286,
"10:00": 2.286,
"11:00": 3.714,
"12:00": 4.286,
"13:00": 3.286,
"14:00": 3,
"15:00": 4.571,
"16:00": 4.286,
"17:00": 6,
"18:00": 1.143,
"19:00": 0.143,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
},
"sent": {
"count": 181,
"initial": 31,
"replies": 125,
"replyAll": 16,
"forward": 9,
"initialReplies": 90,
"dayOfWeek": {
"Friday": 19.5,
"Monday": 26,
"Saturday": 1,
"Sunday": 0,
"Thursday": 45,
"Tuesday": 37,
"Wednesday": 33
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0.143,
"09:00": 0.286,
"10:00": 1.143,
"11:00": 4,
"12:00": 3.571,
"13:00": 3.143,
"14:00": 2,
"15:00": 3.143,
"16:00": 3.286,
"17:00": 4.286,
"18:00": 0.714,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0.143,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "02h:52m",
"raw": 10341.765957446809,
"friendlyNoBusiness": "12h:10m",
"rawNoBusiness": 43858.34751773049,
"percentileRanks": [
{
"key": "15m:00s",
"value": "38.66%"
},
{
"key": "01h:00m",
"value": "76.14%"
},
{
"key": "02h:00m",
"value": "79.57%"
},
{
"key": "04h:00m",
"value": "85.46%"
},
{
"key": "08h:00m",
"value": "90.07%"
},
{
"key": "24h:00m",
"value": "95.32%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "30.17%"
},
{
"key": "01h:00m",
"value": "76.14%"
},
{
"key": "02h:00m",
"value": "78.86%"
},
{
"key": "04h:00m",
"value": "82.32%"
},
{
"key": "08h:00m",
"value": "84.49%"
},
{
"key": "24h:00m",
"value": "88.76%"
}
]
},
"initialTTR": {
"friendly": "03h:35m",
"raw": 12927.133333333333,
"friendlyNoBusiness": "15h:31m",
"rawNoBusiness": 55874.044444444444,
"percentileRanks": [
{
"key": "15m:00s",
"value": "37.06%"
},
{
"key": "01h:00m",
"value": "70.49%"
},
{
"key": "02h:00m",
"value": "75.19%"
},
{
"key": "04h:00m",
"value": "82.78%"
},
{
"key": "08h:00m",
"value": "87.11%"
},
{
"key": "24h:00m",
"value": "93.77%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "26.37%"
},
{
"key": "01h:00m",
"value": "70.49%"
},
{
"key": "02h:00m",
"value": "74.16%"
},
{
"key": "04h:00m",
"value": "77.85%"
},
{
"key": "08h:00m",
"value": "81.26%"
},
{
"key": "24h:00m",
"value": "85.83%"
}
]
},
"overallTTF": {
"friendly": "43m:06s",
"raw": 2586.777777777778,
"friendlyNoBusiness": "04h:07m",
"rawNoBusiness": 14820,
"percentileRanks": [
{
"key": "15m:00s",
"value": "27.11%"
},
{
"key": "01h:00m",
"value": "79.52%"
},
{
"key": "02h:00m",
"value": "87.35%"
},
{
"key": "04h:00m",
"value": "100.00%"
},
{
"key": "08h:00m",
"value": "100.00%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "27.11%"
},
{
"key": "01h:00m",
"value": "66.93%"
},
{
"key": "02h:00m",
"value": "68.35%"
},
{
"key": "04h:00m",
"value": "71.19%"
},
{
"key": "08h:00m",
"value": "76.86%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
]
},
"overallTTC": {
"friendly": "03h:14m",
"raw": 11655.5,
"friendlyNoBusiness": "15h:05m",
"rawNoBusiness": 54304,
"percentileRanks": [
{
"key": "15m:00s",
"value": "41.75%"
},
{
"key": "01h:00m",
"value": "52.57%"
},
{
"key": "02h:00m",
"value": "56.67%"
},
{
"key": "04h:00m",
"value": "64.86%"
},
{
"key": "08h:00m",
"value": "100.00%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "0.00%"
},
{
"key": "01h:00m",
"value": "25.91%"
},
{
"key": "02h:00m",
"value": "29.40%"
},
{
"key": "04h:00m",
"value": "36.37%"
},
{
"key": "08h:00m",
"value": "50.10%"
},
{
"key": "24h:00m",
"value": "68.69%"
}
]
},
"dailyStats": [
{
"timestamp": 1628204400000,
"date": "Fri, 6th Aug",
"messages": {
"sent": 38,
"forward": 3,
"reply": 29,
"received": 54
},
"overallTTR": {
"raw": 15532.758620689656,
"rawNoBusiness": 59937.89655172414
},
"overallTTF": {
"raw": 2153,
"rawNoBusiness": 20111.666666666668
},
"initialTTR": {
"raw": 9074.6,
"rawNoBusiness": 29381.45
},
"threads": {
"total": 30,
"haveRepliesFromAgents": 11,
"noReplyFromAgents": 0,
"completionRatio": 36.67
}
},
{
"timestamp": 1628290800000,
"date": "Sat, 7th Aug",
"messages": {
"sent": 1,
"forward": 0,
"reply": 1,
"received": 1
},
"overallTTR": {
"raw": 30366,
"rawNoBusiness": 145390
},
"overallTTF": {
"raw": null,
"rawNoBusiness": null
},
"initialTTR": {
"raw": null,
"rawNoBusiness": null
},
"threads": {
"total": 0,
"haveRepliesFromAgents": 0,
"noReplyFromAgents": 0,
"completionRatio": 0
}
},
{
"timestamp": 1628377200000,
"date": "Sun, 8th Aug",
"messages": {
"sent": 0,
"forward": 0,
"reply": 0,
"received": 2
},
"overallTTR": {
"raw": null,
"rawNoBusiness": null
},
"overallTTF": {
"raw": null,
"rawNoBusiness": null
},
"initialTTR": {
"raw": null,
"rawNoBusiness": null
},
"threads": {
"total": 1,
"haveRepliesFromAgents": 0,
"noReplyFromAgents": 0,
"completionRatio": 0
}
},
{
"timestamp": 1628463600000,
"date": "Mon, 9th Aug",
"messages": {
"sent": 26,
"forward": 2,
"reply": 20,
"received": 34
},
"overallTTR": {
"raw": 10665,
"rawNoBusiness": 62185.9
},
"overallTTF": {
"raw": 1182.5,
"rawNoBusiness": 1182.5
},
"initialTTR": {
"raw": 25982.833333333332,
"rawNoBusiness": 132431.83333333334
},
"threads": {
"total": 23,
"haveRepliesFromAgents": 10,
"noReplyFromAgents": 0,
"completionRatio": 43.48
}
},
{
"timestamp": 1628550000000,
"date": "Tue, 10th Aug",
"messages": {
"sent": 37,
"forward": 2,
"reply": 26,
"received": 46
},
"overallTTR": {
"raw": 8550.153846153846,
"rawNoBusiness": 38270.269230769234
},
"overallTTF": {
"raw": 6683.5,
"rawNoBusiness": 34795
},
"initialTTR": {
"raw": 11444.333333333334,
"rawNoBusiness": 65009
},
"threads": {
"total": 26,
"haveRepliesFromAgents": 12,
"noReplyFromAgents": 0,
"completionRatio": 46.15
}
},
{
"timestamp": 1628636400000,
"date": "Wed, 11th Aug",
"messages": {
"sent": 33,
"forward": 1,
"reply": 27,
"received": 46
},
"overallTTR": {
"raw": 10545.074074074075,
"rawNoBusiness": 40593.03703703704
},
"overallTTF": {
"raw": 901,
"rawNoBusiness": 901
},
"initialTTR": {
"raw": 13653.105263157895,
"rawNoBusiness": 54344
},
"threads": {
"total": 29,
"haveRepliesFromAgents": 11,
"noReplyFromAgents": 0,
"completionRatio": 37.93
}
},
{
"timestamp": 1628722800000,
"date": "Thu, 12th Aug",
"messages": {
"sent": 45,
"forward": 1,
"reply": 37,
"received": 55
},
"overallTTR": {
"raw": 6928.621621621622,
"rawNoBusiness": 26080.756756756757
},
"overallTTF": {
"raw": 189,
"rawNoBusiness": 189
},
"initialTTR": {
"raw": 10515.961538461539,
"rawNoBusiness": 39908.769230769234
},
"threads": {
"total": 37,
"haveRepliesFromAgents": 16,
"noReplyFromAgents": 0,
"completionRatio": 43.24
}
},
{
"timestamp": 1628809200000,
"date": "Fri, 13th Aug",
"messages": {
"sent": 1,
"forward": 0,
"reply": 1,
"received": 1
},
"overallTTR": {
"raw": 693,
"rawNoBusiness": 693
},
"overallTTF": {
"raw": null,
"rawNoBusiness": null
},
"initialTTR": {
"raw": 0,
"rawNoBusiness": 1581
},
"threads": {
"total": 1,
"haveRepliesFromAgents": 1,
"noReplyFromAgents": 0,
"completionRatio": 100
}
}
]
},
"all_agent_stats": {
"maxima": {
"threads.total": 81,
"threads.internal": 15,
"threads.inbound": 56,
"threads.outbound": 10,
"threads.sentInternally": 23,
"threads.awaitCustomer": 24,
"threads.awaitAgent": 33,
"threads.closed": 6,
"threads.haveReplies": 63,
"messages.received.count": 110,
"messages.received.initial": 50,
"messages.received.replies": 45,
"messages.received.replyAll": 14,
"messages.received.forward": 6,
"messages.sent.count": 86,
"messages.sent.initial": 15,
"messages.sent.replies": 59,
"messages.sent.replyAll": 7,
"messages.sent.forward": 8
},
"data": [
{
"name": "j.heathcote@timetoreply.com",
"threads": {
"total": 81,
"internal": 15,
"inbound": 56,
"outbound": 10,
"sentInternally": 23,
"awaitCustomer": 24,
"awaitAgent": 33,
"closed": 1,
"haveReplies": 63,
"haveInitialReplies": 42
},
"messages": {
"received": {
"count": 110,
"initial": 50,
"replies": 45,
"replyAll": 14,
"forward": 1,
"initialReplies": 0,
"dailyStats": {
"2021-08-06 00:00:00": 20,
"2021-08-07 00:00:00": 1,
"2021-08-08 00:00:00": 0,
"2021-08-09 00:00:00": 14,
"2021-08-10 00:00:00": 22,
"2021-08-11 00:00:00": 17,
"2021-08-12 00:00:00": 35,
"2021-08-13 00:00:00": 1
}
},
"sent": {
"count": 86,
"initial": 15,
"replies": 59,
"replyAll": 4,
"forward": 8,
"initialReplies": 0,
"dailyStats": {
"2021-08-06 00:00:00": 20,
"2021-08-07 00:00:00": 0,
"2021-08-08 00:00:00": 0,
"2021-08-09 00:00:00": 10,
"2021-08-10 00:00:00": 16,
"2021-08-11 00:00:00": 13,
"2021-08-12 00:00:00": 26,
"2021-08-13 00:00:00": 1
}
}
},
"initialTTR": {
"friendly": "03h:15m",
"raw": 11756.785714285714,
"friendlyNoBusiness": "13h:21m",
"rawNoBusiness": 48084.26190476191,
"percentileRanks": [
{
"key": "15m:00s",
"value": "42.51%"
},
{
"key": "01h:00m",
"value": "67.71%"
},
{
"key": "02h:00m",
"value": "75.19%"
},
{
"key": "04h:00m",
"value": "84.17%"
},
{
"key": "08h:00m",
"value": "87.06%"
},
{
"key": "24h:00m",
"value": "95.81%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "30.61%"
},
{
"key": "01h:00m",
"value": "67.71%"
},
{
"key": "02h:00m",
"value": "73.15%"
},
{
"key": "04h:00m",
"value": "77.94%"
},
{
"key": "08h:00m",
"value": "79.61%"
},
{
"key": "24h:00m",
"value": "86.30%"
}
]
},
"overallTTF": {
"friendly": "45m:27s",
"raw": 2727.5,
"friendlyNoBusiness": "04h:34m",
"rawNoBusiness": 16489.875,
"percentileRanks": [
{
"key": "15m:00s",
"value": "30.50%"
},
{
"key": "01h:00m",
"value": "76.96%"
},
{
"key": "02h:00m",
"value": "85.77%"
},
{
"key": "04h:00m",
"value": "100.00%"
},
{
"key": "08h:00m",
"value": "100.00%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "30.50%"
},
{
"key": "01h:00m",
"value": "62.80%"
},
{
"key": "02h:00m",
"value": "64.39%"
},
{
"key": "04h:00m",
"value": "67.59%"
},
{
"key": "08h:00m",
"value": "73.97%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
]
},
"overallTTR": {
"friendly": "02h:37m",
"raw": 9451.666666666666,
"friendlyNoBusiness": "10h:36m",
"rawNoBusiness": 38192.46031746032,
"percentileRanks": [
{
"key": "15m:00s",
"value": "42.63%"
},
{
"key": "01h:00m",
"value": "70.54%"
},
{
"key": "02h:00m",
"value": "76.49%"
},
{
"key": "04h:00m",
"value": "85.03%"
},
{
"key": "08h:00m",
"value": "90.72%"
},
{
"key": "24h:00m",
"value": "97.21%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "32.35%"
},
{
"key": "01h:00m",
"value": "70.54%"
},
{
"key": "02h:00m",
"value": "74.90%"
},
{
"key": "04h:00m",
"value": "80.53%"
},
{
"key": "08h:00m",
"value": "81.65%"
},
{
"key": "24h:00m",
"value": "89.08%"
}
]
},
"overallTTC": {
"friendly": "N\/A",
"raw": null,
"friendlyNoBusiness": "N\/A",
"rawNoBusiness": null
}
},
{
"name": "j.considine@timetoreply.com",
"threads": {
"total": 49,
"internal": 12,
"inbound": 33,
"outbound": 4,
"sentInternally": 14,
"awaitCustomer": 14,
"awaitAgent": 18,
"closed": 3,
"haveReplies": 38,
"haveInitialReplies": 23
},
"messages": {
"received": {
"count": 58,
"initial": 28,
"replies": 22,
"replyAll": 6,
"forward": 2,
"initialReplies": 0,
"dailyStats": {
"2021-08-06 00:00:00": 15,
"2021-08-07 00:00:00": 0,
"2021-08-08 00:00:00": 1,
"2021-08-09 00:00:00": 6,
"2021-08-10 00:00:00": 7,
"2021-08-11 00:00:00": 14,
"2021-08-12 00:00:00": 15
}
},
"sent": {
"count": 48,
"initial": 9,
"replies": 31,
"replyAll": 7,
"forward": 1,
"initialReplies": 0,
"dailyStats": {
"2021-08-06 00:00:00": 10,
"2021-08-07 00:00:00": 0,
"2021-08-08 00:00:00": 0,
"2021-08-09 00:00:00": 6,
"2021-08-10 00:00:00": 10,
"2021-08-11 00:00:00": 13,
"2021-08-12 00:00:00": 9
}
}
},
"initialTTR": {
"friendly": "03h:16m",
"raw": 11788.91304347826,
"friendlyNoBusiness": "15h:11m",
"rawNoBusiness": 54708.30434782609,
"percentileRanks": [
{
"key": "15m:00s",
"value": "28.42%"
},
{
"key": "01h:00m",
"value": "79.40%"
},
{
"key": "02h:00m",
"value": "83.03%"
},
{
"key": "04h:00m",
"value": "85.10%"
},
{
"key": "08h:00m",
"value": "87.75%"
},
{
"key": "24h:00m",
"value": "93.77%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "19.25%"
},
{
"key": "01h:00m",
"value": "79.40%"
},
{
"key": "02h:00m",
"value": "82.65%"
},
{
"key": "04h:00m",
"value": "82.85%"
},
{
"key": "08h:00m",
"value": "83.25%"
},
{
"key": "24h:00m",
"value": "84.84%"
}
]
},
"overallTTF": {
"friendly": "24m:21s",
"raw": 1461,
"friendlyNoBusiness": "24m:21s",
"rawNoBusiness": 1461,
"percentileRanks": [
{
"key": "15m:00s",
"value": "0.00%"
},
{
"key": "01h:00m",
"value": "100.00%"
},
{
"key": "02h:00m",
"value": "100.00%"
},
{
"key": "04h:00m",
"value": "100.00%"
},
{
"key": "08h:00m",
"value": "100.00%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "0.00%"
},
{
"key": "01h:00m",
"value": "100.00%"
},
{
"key": "02h:00m",
"value": "100.00%"
},
{
"key": "04h:00m",
"value": "100.00%"
},
{
"key": "08h:00m",
"value": "100.00%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
]
},
"overallTTR": {
"friendly": "03h:03m",
"raw": 11016.28947368421,
"friendlyNoBusiness": "13h:37m",
"rawNoBusiness": 49056.36842105263,
"percentileRanks": [
{
"key": "15m:00s",
"value": "29.91%"
},
{
"key": "01h:00m",
"value": "84.35%"
},
{
"key": "02h:00m",
"value": "87.09%"
},
{
"key": "04h:00m",
"value": "88.35%"
},
{
"key": "08h:00m",
"value": "89.95%"
},
{
"key": "24h:00m",
"value": "93.60%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "23.38%"
},
{
"key": "01h:00m",
"value": "84.35%"
},
{
"key": "02h:00m",
"value": "86.87%"
},
{
"key": "04h:00m",
"value": "86.99%"
},
{
"key": "08h:00m",
"value": "87.23%"
},
{
"key": "24h:00m",
"value": "88.19%"
}
]
},
"overallTTC": {
"friendly": "06h:06m",
"raw": 21968,
"friendlyNoBusiness": "29h:25m",
"rawNoBusiness": 105953
}
}
]
},
"all_domain_stats": [
{
"name": "timetoreply.com",
"threads": {
"total": 147,
"internal": 15,
"inbound": 114,
"outbound": 18,
"sentInternally": 23,
"awaitCustomer": 50,
"awaitAgent": 66,
"closed": 8,
"haveReplies": 141,
"haveInitialReplies": 90
},
"messages": {
"received": {
"count": 239,
"initial": 119,
"replies": 88,
"replyAll": 23,
"forward": 9,
"initialReplies": 0,
"dailyStats": []
},
"sent": {
"count": 181,
"initial": 31,
"replies": 125,
"replyAll": 16,
"forward": 9,
"initialReplies": 0,
"dailyStats": []
}
},
"initialTTR": {
"friendly": "03h:35m",
"raw": 12927.133333333333,
"friendlyNoBusiness": "15h:31m",
"rawNoBusiness": 55874.044444444444,
"percentileRanks": [
{
"key": "15m:00s",
"value": "37.06%"
},
{
"key": "01h:00m",
"value": "70.49%"
},
{
"key": "02h:00m",
"value": "75.19%"
},
{
"key": "04h:00m",
"value": "82.78%"
},
{
"key": "08h:00m",
"value": "87.11%"
},
{
"key": "24h:00m",
"value": "93.77%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "26.37%"
},
{
"key": "01h:00m",
"value": "70.49%"
},
{
"key": "02h:00m",
"value": "74.16%"
},
{
"key": "04h:00m",
"value": "77.85%"
},
{
"key": "08h:00m",
"value": "81.26%"
},
{
"key": "24h:00m",
"value": "85.83%"
}
]
},
"overallTTF": {
"friendly": "43m:06s",
"raw": 2586.777777777778,
"friendlyNoBusiness": "04h:07m",
"rawNoBusiness": 14820,
"percentileRanks": [
{
"key": "15m:00s",
"value": "27.11%"
},
{
"key": "01h:00m",
"value": "79.52%"
},
{
"key": "02h:00m",
"value": "87.35%"
},
{
"key": "04h:00m",
"value": "100.00%"
},
{
"key": "08h:00m",
"value": "100.00%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "27.11%"
},
{
"key": "01h:00m",
"value": "66.93%"
},
{
"key": "02h:00m",
"value": "68.35%"
},
{
"key": "04h:00m",
"value": "71.19%"
},
{
"key": "08h:00m",
"value": "76.86%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
]
},
"overallTTR": {
"friendly": "02h:52m",
"raw": 10341.765957446809,
"friendlyNoBusiness": "12h:10m",
"rawNoBusiness": 43858.34751773049,
"percentileRanks": [
{
"key": "15m:00s",
"value": "38.66%"
},
{
"key": "01h:00m",
"value": "76.14%"
},
{
"key": "02h:00m",
"value": "79.57%"
},
{
"key": "04h:00m",
"value": "85.46%"
},
{
"key": "08h:00m",
"value": "90.07%"
},
{
"key": "24h:00m",
"value": "95.32%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "30.17%"
},
{
"key": "01h:00m",
"value": "76.14%"
},
{
"key": "02h:00m",
"value": "78.86%"
},
{
"key": "04h:00m",
"value": "82.32%"
},
{
"key": "08h:00m",
"value": "84.49%"
},
{
"key": "24h:00m",
"value": "88.76%"
}
]
},
"overallTTC": {
"friendly": "03h:14m",
"raw": 11655.5,
"friendlyNoBusiness": "15h:05m",
"rawNoBusiness": 54304
}
}
],
"all_customer_stats": [],
"total": 2,
"page": 1,
"args": {
"model": {
"id": null,
"name": "timetoreply.com",
"email_usernames": [
"timetoreply.com"
],
"model_type": "Contact",
"icon": "user"
},
"modelCom": {
"icon": "globe-americas",
"id": null,
"model_type": "Anybody",
"name": "Anybody",
"value": "Anybody"
}
}
}
Received response:
Request failed with error:
Productivity - Report
requires authentication
Productivity Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/productivity"
);
const params = {
"date": "2020-01-01",
"model": "My Company",
"model_type": "Internal",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"label": "INBOX",
"per_page": "2",
"sort_by": "threads.total",
"direction": "desc",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/reports/productivity',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'query' => [
'date'=> '2020-01-01',
'model'=> 'My Company',
'model_type'=> 'Internal',
'model_com'=> 'Top Revenue Contacts',
'model_type_com'=> 'Contact Group',
'label'=> 'INBOX',
'per_page'=> '2',
'sort_by'=> 'threads.total',
'direction'=> 'desc',
'page'=> '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"email_volumes": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "messages_received_count",
"label": "Emails Received",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"hasSpark": true,
"tooltip": "The total number of emails received for this period, regardless of business hours."
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_count",
"label": "Emails Sent",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"hasSpark": true,
"tooltip": "The total number of emails sent for the period regardless of business hours."
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_replies_percent",
"label": "% Replies Sent",
"sortable": true,
"visible": true,
"subheading": "0 (0.00%)",
"meta": {
"tooltip": "The percentage of sent emails that were replies, regardless of business hours."
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_initial_percent",
"label": "% New Emails Sent",
"sortable": true,
"visible": true,
"subheading": "0 (0.00%)",
"meta": {
"tooltip": "The percentage of sent emails that were new emails (i.e. not a reply or a forward) regardless of business hours."
},
"headerClass": "has-tooltip"
},
{
"field": "messages_sent_forwards_percent",
"label": "% Forwards Sent",
"sortable": true,
"visible": true,
"subheading": "0 (0.00%)",
"meta": {
"tooltip": "The percentage of sent emails that were emails that were forwards regardless of business hours."
},
"headerClass": "has-tooltip"
}
],
"data": [],
"default_sort": [
"messages_sent_count",
"desc"
],
"default_sort_direction": "desc",
"loading": false,
"per_page": 2,
"total": 0,
"page": 1
},
"activity": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "first_activity",
"label": "Time of First Activity",
"sortable": true,
"visible": true,
"subheading": "N\/A",
"meta": {
"tooltip": "The time that the first email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)"
},
"headerClass": "has-tooltip"
},
{
"field": "last_activity",
"label": "Time of Last Activity",
"sortable": true,
"visible": true,
"subheading": "N\/A",
"meta": {
"tooltip": "The time that the last email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)"
},
"headerClass": "has-tooltip"
},
{
"field": "in_business_hours",
"label": "Sent Within Business Hours",
"sortable": true,
"visible": true,
"subheading": "0 (0.00%)",
"meta": {
"tooltip": "The total number of emails that were sent during business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)"
},
"headerClass": "has-tooltip"
},
{
"field": "out_business_hours",
"label": "Sent Outside Business Hours",
"sortable": true,
"visible": true,
"subheading": "0 (0.00%)",
"meta": {
"tooltip": "The total number of emails that were sent outside business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)"
},
"headerClass": "has-tooltip"
},
{
"field": "received_per_hour",
"label": "Average Emails Received Per Hour",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The average number of emails that were received by the mailbox per hour (ignoring business hours) for the date you are viewing the report."
},
"headerClass": "has-tooltip"
},
{
"field": "sent_per_hour",
"label": "Average Emails Sent Per Hour",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The average number of emails that were sent by the mailbox per hour (ignoring business hours) for the date you are viewing the report."
},
"headerClass": "has-tooltip"
}
],
"data": [],
"default_sort": [
"first_activity",
"asc"
],
"default_sort_direction": "desc",
"loading": false,
"per_page": 2,
"total": 0,
"page": 1
},
"conversations": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "threads_count",
"label": "Conversations",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The total number of conversations (or email threads) that each mailbox was part of for the date range you are viewing. A conversation is a group of emails received and sent that all form part of the same thread."
},
"headerClass": "has-tooltip"
},
{
"field": "threads_inbound",
"label": "Inbound Conversations",
"sortable": true,
"visible": true,
"subheading": "0 (0.00%)",
"meta": {
"tooltip": "The number of conversations that were started by someone outside of your company, i.e. the first email in the conversation was from someone outside of your company."
},
"headerClass": "has-tooltip"
},
{
"field": "threads_outbound",
"label": "Outbound Conversations",
"sortable": true,
"visible": true,
"subheading": "0 (0.00%)",
"meta": {
"tooltip": "The number of conversations that were started by someone in your company, i.e. the first email in the conversation was from someone inside of your company to someone external to your company."
},
"headerClass": "has-tooltip"
},
{
"field": "threads_internal",
"label": "Internal Conversations",
"sortable": true,
"visible": true,
"subheading": "0 (0.00%)",
"meta": {
"tooltip": "The number of conversations where all participants have been in your company."
},
"headerClass": "has-tooltip"
},
{
"field": "threads_await_agent",
"label": "Conversations waiting for a reply",
"sortable": true,
"visible": true,
"subheading": "0 (0.00%)",
"meta": {
"tooltip": "The last email was from someone external, so the ball's in your court to reply. For better accuracy, this should be used in conjunction with our \"close conversations\" function that allows you to mark conversations that have been completed or no longer require a reply as \"closed\"."
},
"headerClass": "has-tooltip",
"cellClass": "has-background-white-ter"
},
{
"field": "threads_closed",
"label": "Conversations closed",
"sortable": true,
"visible": true,
"subheading": "0 (0.00%)",
"meta": {
"tooltip": "The number of conversations that the mailbox that you are viewing has been part of that have been marked as \"closed\" using our \"close conversations\" functionality. You can find this under TOOLS > SETTINGS > COMPANY > CLOSE CONVERSATION SETTINGS"
},
"headerClass": "has-tooltip",
"cellClass": "has-background-white-ter"
}
],
"data": [],
"default_sort": [
"threads_count",
"desc"
],
"default_sort_direction": "desc",
"loading": false,
"per_page": 2,
"total": 0,
"page": 1
},
"average_reply_times": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "initialTTR7Days",
"label": "7 day avg. First Reply Time",
"centered": true,
"sortable": true,
"visible": true,
"meta": {
"tooltip": "This is your average First Reply time for the last 7 days prior to the date you have selected for the report."
},
"headerClass": "has-tooltip"
},
{
"field": "initialTTR",
"label": "Current avg. First Reply Time",
"centered": true,
"sortable": true,
"visible": true,
"meta": {
"hasComparison": true,
"tooltip": "The average First Reply Time is the average time it takes to reply to the first email in a new email conversation. It only looks at the first reply that goes back to the conversation starter, the first \"from\". This average takes business hours into account and only calculates the time that has elapsed during business hours when calculating the average."
},
"headerClass": "has-tooltip"
},
{
"field": "overallTTR7Days",
"label": "7 days avg. Overall Reply Time",
"centered": true,
"sortable": true,
"visible": true,
"meta": {
"tooltip": "This is your average overall reply time for the last 7 days prior to the date you have selected for this report."
},
"headerClass": "has-tooltip"
},
{
"field": "overallTTR",
"label": "Current avg. Overall Reply Time",
"centered": true,
"sortable": true,
"visible": true,
"meta": {
"hasComparison": true,
"tooltip": "The average Overall Reply Time is the average time it takes to reply to any email. First and all subsequent replies are included in the avg. Overall Reply Time. This average takes business hours into account, and only calculates the time that has elapsed during business hours when calculating the average."
},
"headerClass": "has-tooltip"
}
],
"data": [],
"default_sort": [
"initialTTR",
"asc"
],
"default_sort_direction": "asc",
"loading": false,
"per_page": 2,
"total": 0,
"page": 1
},
"responsiveness": {
"columns": [
{
"field": "name",
"label": "Mailbox",
"sortable": true,
"visible": true,
"subheading": "Overall:",
"meta": {
"hasEmails": true,
"tooltip": "These are the email accounts you're currently tracking."
},
"headerClass": "has-tooltip"
},
{
"field": "replies_count",
"label": "Replies Sent",
"sortable": true,
"visible": true,
"subheading": "0",
"meta": {
"tooltip": "The total replies that were sent (used to calculate reply times), regardless of business hours."
},
"headerClass": "has-tooltip"
},
{
"field": "replies_under_900",
"label": "Replies under 15m:00s",
"sortable": true,
"visible": true,
"subheading": "0.00%",
"meta": {
"tooltip": "Percentage of replies that happened in under 15m:00s (takes business hours into account)"
},
"headerClass": "has-tooltip"
},
{
"field": "replies_under_3600",
"label": "Replies under 01h:00m",
"sortable": true,
"visible": true,
"subheading": "0.00%",
"meta": {
"tooltip": "Percentage of replies that happened in under 01h:00m (takes business hours into account)"
},
"headerClass": "has-tooltip"
},
{
"field": "replies_under_7200",
"label": "Replies under 02h:00m",
"sortable": true,
"visible": true,
"subheading": "0.00%",
"meta": {
"tooltip": "Percentage of replies that happened in under 02h:00m (takes business hours into account)"
},
"headerClass": "has-tooltip"
},
{
"field": "replies_under_14400",
"label": "Replies under 04h:00m",
"sortable": true,
"visible": true,
"subheading": "0.00%",
"meta": {
"tooltip": "Percentage of replies that happened in under 04h:00m (takes business hours into account)"
},
"headerClass": "has-tooltip"
},
{
"field": "replies_under_28800",
"label": "Replies under 08h:00m",
"sortable": true,
"visible": true,
"subheading": "0.00%",
"meta": {
"tooltip": "Percentage of replies that happened in under 08h:00m (takes business hours into account)"
},
"headerClass": "has-tooltip"
},
{
"field": "replies_under_86400",
"label": "Replies under 24h:00m",
"sortable": true,
"visible": true,
"subheading": "0.00%",
"meta": {
"tooltip": "Percentage of replies that happened in under 24h:00m (takes business hours into account)"
},
"headerClass": "has-tooltip"
}
],
"data": [],
"default_sort": [
"replies_under_900",
"desc"
],
"default_sort_direction": "desc",
"loading": false,
"per_page": 2,
"total": 0,
"page": 1
},
"stats": {
"messages": {
"received": {
"hourOfDay": []
},
"sent": {
"hourOfDay": []
}
}
},
"page": 1,
"total": 2,
"args": {
"model": {
"icon": "building",
"id": null,
"model_type": "Internal",
"name": "My Company",
"value": "My Company"
},
"modelCom": {
"icon": "globe-americas",
"id": null,
"model_type": "Anybody",
"name": "Anybody",
"value": "Anybody"
}
}
}
Received response:
Request failed with error:
Ratio - Report
requires authentication
Ratio Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/ratio"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"exclude_cc_com": "",
"exclusive": "",
"label": "INBOX",
"thread_type": "inbound",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"replies_over": "15",
"message_replies_over": "15",
"no_reply_for": "15",
"per_page": "2",
"sort_by": "threads.total",
"direction": "desc",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/reports/ratio',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'query' => [
'from'=> '2020-01-01',
'to'=> '2020-01-08',
'model'=> 'My Company',
'model_type'=> 'Internal',
'exclude_cc'=> '',
'model_com'=> 'Top Revenue Contacts',
'model_type_com'=> 'Contact Group',
'exclude_cc_com'=> '',
'exclusive'=> '',
'label'=> 'INBOX',
'thread_type'=> 'inbound',
'thread_status'=> 'internal,await-customer,closed,await-agent',
'has_replies'=> 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification'=> 'calculating,first,reply,reply-all,forward',
'messageType'=> 'inbound,outbound,internal',
'replies_over'=> '15',
'message_replies_over'=> '15',
'no_reply_for'=> '15',
'per_page'=> '2',
'sort_by'=> 'threads.total',
'direction'=> 'desc',
'page'=> '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"stats": {
"threads": {
"total": 114,
"internal": 0,
"inbound": 114,
"outbound": 0,
"sentInternally": 9,
"awaitCustomer": 40,
"awaitAgent": 58,
"closed": 7,
"haveReplies": 85,
"haveRepliesFromAgents": 84,
"completionRatio": {
"ratio": "76.42%",
"numerator": 81,
"denominator": 106
}
},
"messages": {
"count": 291,
"initial": 106,
"replies": 172,
"replyAll": 4,
"forward": 9,
"received": {
"count": 186,
"initial": 106,
"replies": 67,
"replyAll": 4,
"forward": 9,
"initialReplies": 3,
"dayOfWeek": {
"Friday": 23,
"Monday": 28,
"Saturday": 0,
"Sunday": 2,
"Thursday": 40,
"Tuesday": 31,
"Wednesday": 39
},
"hourOfDay": {
"00:00": 0.143,
"01:00": 0.143,
"02:00": 0,
"03:00": 0,
"04:00": 0.286,
"05:00": 0,
"06:00": 0.286,
"07:00": 0,
"08:00": 0.143,
"09:00": 0.286,
"10:00": 1.857,
"11:00": 2.571,
"12:00": 3,
"13:00": 2.429,
"14:00": 2.571,
"15:00": 3.714,
"16:00": 3.571,
"17:00": 4.714,
"18:00": 0.714,
"19:00": 0.143,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
},
"sent": {
"count": 119,
"initial": 0,
"replies": 107,
"replyAll": 3,
"forward": 9,
"initialReplies": 81,
"dayOfWeek": {
"Friday": 14.5,
"Monday": 18,
"Saturday": 0,
"Sunday": 0,
"Thursday": 28,
"Tuesday": 19,
"Wednesday": 25
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0,
"09:00": 0.286,
"10:00": 0.714,
"11:00": 2.143,
"12:00": 2,
"13:00": 2.286,
"14:00": 1.429,
"15:00": 1.857,
"16:00": 2.714,
"17:00": 3.143,
"18:00": 0.286,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0.143,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "03h:05m",
"raw": 11153.8,
"friendlyNoBusiness": "12h:43m",
"rawNoBusiness": 45801.90909090909,
"percentileRanks": [
{
"key": "15m:00s",
"value": "39.56%"
},
{
"key": "01h:00m",
"value": "76.69%"
},
{
"key": "02h:00m",
"value": "81.00%"
},
{
"key": "04h:00m",
"value": "85.91%"
},
{
"key": "08h:00m",
"value": "89.45%"
},
{
"key": "24h:00m",
"value": "94.35%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "30.72%"
},
{
"key": "01h:00m",
"value": "76.69%"
},
{
"key": "02h:00m",
"value": "80.09%"
},
{
"key": "04h:00m",
"value": "81.88%"
},
{
"key": "08h:00m",
"value": "84.67%"
},
{
"key": "24h:00m",
"value": "89.21%"
}
]
},
"initialTTR": {
"friendly": "03h:32m",
"raw": 12744.20987654321,
"friendlyNoBusiness": "14h:50m",
"rawNoBusiness": 53432.46913580247,
"percentileRanks": [
{
"key": "15m:00s",
"value": "38.71%"
},
{
"key": "01h:00m",
"value": "72.15%"
},
{
"key": "02h:00m",
"value": "77.26%"
},
{
"key": "04h:00m",
"value": "83.34%"
},
{
"key": "08h:00m",
"value": "87.47%"
},
{
"key": "24h:00m",
"value": "93.56%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "28.07%"
},
{
"key": "01h:00m",
"value": "72.15%"
},
{
"key": "02h:00m",
"value": "76.12%"
},
{
"key": "04h:00m",
"value": "77.87%"
},
{
"key": "08h:00m",
"value": "81.65%"
},
{
"key": "24h:00m",
"value": "86.73%"
}
]
},
"overallTTF": {
"friendly": "43m:06s",
"raw": 2586.777777777778,
"friendlyNoBusiness": "04h:07m",
"rawNoBusiness": 14820,
"percentileRanks": [
{
"key": "15m:00s",
"value": "27.11%"
},
{
"key": "01h:00m",
"value": "79.52%"
},
{
"key": "02h:00m",
"value": "87.35%"
},
{
"key": "04h:00m",
"value": "100.00%"
},
{
"key": "08h:00m",
"value": "100.00%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "27.11%"
},
{
"key": "01h:00m",
"value": "66.93%"
},
{
"key": "02h:00m",
"value": "68.35%"
},
{
"key": "04h:00m",
"value": "71.19%"
},
{
"key": "08h:00m",
"value": "76.86%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
]
},
"overallTTC": {
"friendly": "03h:14m",
"raw": 11655.5,
"friendlyNoBusiness": "15h:05m",
"rawNoBusiness": 54304,
"percentileRanks": [
{
"key": "15m:00s",
"value": "41.75%"
},
{
"key": "01h:00m",
"value": "52.57%"
},
{
"key": "02h:00m",
"value": "56.67%"
},
{
"key": "04h:00m",
"value": "64.86%"
},
{
"key": "08h:00m",
"value": "100.00%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "0.00%"
},
{
"key": "01h:00m",
"value": "25.91%"
},
{
"key": "02h:00m",
"value": "29.40%"
},
{
"key": "04h:00m",
"value": "36.37%"
},
{
"key": "08h:00m",
"value": "50.10%"
},
{
"key": "24h:00m",
"value": "68.69%"
}
]
},
"dailyStats": [
{
"timestamp": 1628204400000,
"date": "Fri, 6th Aug",
"messages": {
"sent": 28,
"forward": 3,
"reply": 25,
"received": 45
},
"overallTTR": {
"raw": 17317.56,
"rawNoBusiness": 68827.52
},
"overallTTF": {
"raw": 2153,
"rawNoBusiness": 20111.666666666668
},
"initialTTR": {
"raw": 9169.055555555555,
"rawNoBusiness": 31732.222222222223,
"ttr_ratio": 0.42
},
"threads": {
"total": 25,
"haveRepliesFromAgents": 9,
"noReplyFromAgents": 0,
"completionRatio": 36,
"haveCustomerSuccess": 16,
"haveInitialRepliesFromAgents": 20
}
},
{
"timestamp": 1628290800000,
"date": "Sat, 7th Aug",
"messages": {
"sent": 0,
"forward": 0,
"reply": 0,
"received": 0
},
"overallTTR": {
"raw": null,
"rawNoBusiness": null
},
"overallTTF": {
"raw": null,
"rawNoBusiness": null
},
"initialTTR": {
"raw": null,
"rawNoBusiness": null,
"ttr_ratio": 0
},
"threads": {
"total": 0,
"haveRepliesFromAgents": 0,
"noReplyFromAgents": 0,
"completionRatio": 0,
"haveCustomerSuccess": 0,
"haveInitialRepliesFromAgents": 0
}
},
{
"timestamp": 1628377200000,
"date": "Sun, 8th Aug",
"messages": {
"sent": 0,
"forward": 0,
"reply": 0,
"received": 2
},
"overallTTR": {
"raw": null,
"rawNoBusiness": null
},
"overallTTF": {
"raw": null,
"rawNoBusiness": null
},
"initialTTR": {
"raw": null,
"rawNoBusiness": null,
"ttr_ratio": 0
},
"threads": {
"total": 1,
"haveRepliesFromAgents": 0,
"noReplyFromAgents": 0,
"completionRatio": 0,
"haveCustomerSuccess": 0,
"haveInitialRepliesFromAgents": 0
}
},
{
"timestamp": 1628463600000,
"date": "Mon, 9th Aug",
"messages": {
"sent": 18,
"forward": 2,
"reply": 16,
"received": 28
},
"overallTTR": {
"raw": 10242.8125,
"rawNoBusiness": 49609.9375
},
"overallTTF": {
"raw": 1182.5,
"rawNoBusiness": 1182.5
},
"initialTTR": {
"raw": 25726.727272727272,
"rawNoBusiness": 121244.90909090909,
"ttr_ratio": 0.12
},
"threads": {
"total": 17,
"haveRepliesFromAgents": 7,
"noReplyFromAgents": 0,
"completionRatio": 41.18,
"haveCustomerSuccess": 9,
"haveInitialRepliesFromAgents": 10
}
},
{
"timestamp": 1628550000000,
"date": "Tue, 10th Aug",
"messages": {
"sent": 19,
"forward": 2,
"reply": 17,
"received": 31
},
"overallTTR": {
"raw": 7593,
"rawNoBusiness": 32775.82352941176
},
"overallTTF": {
"raw": 6683.5,
"rawNoBusiness": 34795
},
"initialTTR": {
"raw": 5619.1,
"rawNoBusiness": 35618.2,
"ttr_ratio": 0.53
},
"threads": {
"total": 18,
"haveRepliesFromAgents": 7,
"noReplyFromAgents": 0,
"completionRatio": 38.89,
"haveCustomerSuccess": 9,
"haveInitialRepliesFromAgents": 12
}
},
{
"timestamp": 1628636400000,
"date": "Wed, 11th Aug",
"messages": {
"sent": 25,
"forward": 1,
"reply": 24,
"received": 39
},
"overallTTR": {
"raw": 10728.25,
"rawNoBusiness": 42267.083333333336
},
"overallTTF": {
"raw": 901,
"rawNoBusiness": 901
},
"initialTTR": {
"raw": 14374.666666666666,
"rawNoBusiness": 57326.166666666664,
"ttr_ratio": 0.28
},
"threads": {
"total": 22,
"haveRepliesFromAgents": 9,
"noReplyFromAgents": 0,
"completionRatio": 40.91,
"haveCustomerSuccess": 15,
"haveInitialRepliesFromAgents": 19
}
},
{
"timestamp": 1628722800000,
"date": "Thu, 12th Aug",
"messages": {
"sent": 28,
"forward": 1,
"reply": 27,
"received": 40
},
"overallTTR": {
"raw": 8994.148148148148,
"rawNoBusiness": 35239.666666666664
},
"overallTTF": {
"raw": 189,
"rawNoBusiness": 189
},
"initialTTR": {
"raw": 11709.08695652174,
"rawNoBusiness": 44935.739130434784,
"ttr_ratio": 0.26
},
"threads": {
"total": 30,
"haveRepliesFromAgents": 12,
"noReplyFromAgents": 0,
"completionRatio": 40,
"haveCustomerSuccess": 15,
"haveInitialRepliesFromAgents": 20
}
},
{
"timestamp": 1628809200000,
"date": "Fri, 13th Aug",
"messages": {
"sent": 1,
"forward": 0,
"reply": 1,
"received": 1
},
"overallTTR": {
"raw": 693,
"rawNoBusiness": 693
},
"overallTTF": {
"raw": null,
"rawNoBusiness": null
},
"initialTTR": {
"raw": 0,
"rawNoBusiness": 1581,
"ttr_ratio": 0
},
"threads": {
"total": 1,
"haveRepliesFromAgents": 1,
"noReplyFromAgents": 0,
"completionRatio": 100,
"haveCustomerSuccess": 0,
"haveInitialRepliesFromAgents": 0
}
}
]
},
"all_agent_stats": [
{
"name": "j.heathcote@timetoreply.com",
"threads": {
"total": 56,
"internal": 0,
"inbound": 56,
"outbound": 0,
"sentInternally": 9,
"awaitCustomer": 19,
"awaitAgent": 28,
"closed": 0,
"haveReplies": 54,
"haveInitialReplies": 40,
"haveContactSuccess": 34,
"successRate": 60.71,
"ttrRatio": 0.3,
"initialReplyRate": 71.43,
"timeToContactSuccess": 47757.55882352941,
"timeToContactSuccessFriendly": "13h:15m"
},
"messages": {
"received": {
"count": 80,
"initial": 42,
"replies": 37,
"replyAll": 0,
"forward": 1,
"initialReplies": 0,
"dailyStats": {
"2021-08-06 00:00:00": 14,
"2021-08-07 00:00:00": 0,
"2021-08-08 00:00:00": 0,
"2021-08-09 00:00:00": 11,
"2021-08-10 00:00:00": 16,
"2021-08-11 00:00:00": 14,
"2021-08-12 00:00:00": 24,
"2021-08-13 00:00:00": 1
}
},
"sent": {
"count": 62,
"initial": 0,
"replies": 53,
"replyAll": 1,
"forward": 8,
"initialReplies": 0,
"dailyStats": {
"2021-08-06 00:00:00": 14,
"2021-08-07 00:00:00": 0,
"2021-08-08 00:00:00": 0,
"2021-08-09 00:00:00": 8,
"2021-08-10 00:00:00": 11,
"2021-08-11 00:00:00": 8,
"2021-08-12 00:00:00": 20,
"2021-08-13 00:00:00": 1
}
}
},
"initialTTR": {
"friendly": "03h:21m",
"raw": 12116.4,
"friendlyNoBusiness": "13h:57m",
"rawNoBusiness": 50260.25,
"percentileRanks": [
{
"key": "15m:00s",
"value": "42.14%"
},
{
"key": "01h:00m",
"value": "68.60%"
},
{
"key": "02h:00m",
"value": "76.45%"
},
{
"key": "04h:00m",
"value": "83.38%"
},
{
"key": "08h:00m",
"value": "86.41%"
},
{
"key": "24h:00m",
"value": "95.60%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "29.64%"
},
{
"key": "01h:00m",
"value": "68.60%"
},
{
"key": "02h:00m",
"value": "74.31%"
},
{
"key": "04h:00m",
"value": "76.90%"
},
{
"key": "08h:00m",
"value": "78.60%"
},
{
"key": "24h:00m",
"value": "85.62%"
}
]
},
"overallTTF": {
"friendly": "45m:27s",
"raw": 2727.5,
"friendlyNoBusiness": "04h:34m",
"rawNoBusiness": 16489.875,
"percentileRanks": [
{
"key": "15m:00s",
"value": "30.50%"
},
{
"key": "01h:00m",
"value": "76.96%"
},
{
"key": "02h:00m",
"value": "85.77%"
},
{
"key": "04h:00m",
"value": "100.00%"
},
{
"key": "08h:00m",
"value": "100.00%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "30.50%"
},
{
"key": "01h:00m",
"value": "62.80%"
},
{
"key": "02h:00m",
"value": "64.39%"
},
{
"key": "04h:00m",
"value": "67.59%"
},
{
"key": "08h:00m",
"value": "73.97%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
]
},
"overallTTR": {
"friendly": "02h:43m",
"raw": 9823.925925925925,
"friendlyNoBusiness": "10h:52m",
"rawNoBusiness": 39128.57407407407,
"percentileRanks": [
{
"key": "15m:00s",
"value": "44.18%"
},
{
"key": "01h:00m",
"value": "73.04%"
},
{
"key": "02h:00m",
"value": "79.82%"
},
{
"key": "04h:00m",
"value": "85.84%"
},
{
"key": "08h:00m",
"value": "89.18%"
},
{
"key": "24h:00m",
"value": "96.74%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "32.71%"
},
{
"key": "01h:00m",
"value": "73.04%"
},
{
"key": "02h:00m",
"value": "77.97%"
},
{
"key": "04h:00m",
"value": "81.03%"
},
{
"key": "08h:00m",
"value": "82.29%"
},
{
"key": "24h:00m",
"value": "89.13%"
}
]
},
"overallTTC": {
"friendly": "N\/A",
"raw": null,
"friendlyNoBusiness": "N\/A",
"rawNoBusiness": null
}
},
{
"name": "j.considine@timetoreply.com",
"threads": {
"total": 33,
"internal": 0,
"inbound": 33,
"outbound": 0,
"sentInternally": 3,
"awaitCustomer": 11,
"awaitAgent": 17,
"closed": 2,
"haveReplies": 27,
"haveInitialReplies": 20,
"haveContactSuccess": 16,
"successRate": 48.48,
"ttrRatio": 0.22,
"initialReplyRate": 60.61,
"timeToContactSuccess": 18667.1875,
"timeToContactSuccessFriendly": "05h:11m"
},
"messages": {
"received": {
"count": 40,
"initial": 21,
"replies": 17,
"replyAll": 0,
"forward": 2,
"initialReplies": 0,
"dailyStats": {
"2021-08-06 00:00:00": 12,
"2021-08-07 00:00:00": 0,
"2021-08-08 00:00:00": 1,
"2021-08-09 00:00:00": 5,
"2021-08-10 00:00:00": 4,
"2021-08-11 00:00:00": 10,
"2021-08-12 00:00:00": 8
}
},
"sent": {
"count": 28,
"initial": 0,
"replies": 26,
"replyAll": 1,
"forward": 1,
"initialReplies": 0,
"dailyStats": {
"2021-08-06 00:00:00": 7,
"2021-08-07 00:00:00": 0,
"2021-08-08 00:00:00": 0,
"2021-08-09 00:00:00": 4,
"2021-08-10 00:00:00": 4,
"2021-08-11 00:00:00": 10,
"2021-08-12 00:00:00": 3
}
}
},
"initialTTR": {
"friendly": "03h:36m",
"raw": 13007.05,
"friendlyNoBusiness": "17h:19m",
"rawNoBusiness": 62364.35,
"percentileRanks": [
{
"key": "15m:00s",
"value": "32.68%"
},
{
"key": "01h:00m",
"value": "80.24%"
},
{
"key": "02h:00m",
"value": "81.38%"
},
{
"key": "04h:00m",
"value": "83.66%"
},
{
"key": "08h:00m",
"value": "86.12%"
},
{
"key": "24h:00m",
"value": "92.83%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "22.13%"
},
{
"key": "01h:00m",
"value": "80.02%"
},
{
"key": "02h:00m",
"value": "80.14%"
},
{
"key": "04h:00m",
"value": "80.37%"
},
{
"key": "08h:00m",
"value": "80.82%"
},
{
"key": "24h:00m",
"value": "82.64%"
}
]
},
"overallTTF": {
"friendly": "24m:21s",
"raw": 1461,
"friendlyNoBusiness": "24m:21s",
"rawNoBusiness": 1461,
"percentileRanks": [
{
"key": "15m:00s",
"value": "0.00%"
},
{
"key": "01h:00m",
"value": "100.00%"
},
{
"key": "02h:00m",
"value": "100.00%"
},
{
"key": "04h:00m",
"value": "100.00%"
},
{
"key": "08h:00m",
"value": "100.00%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "0.00%"
},
{
"key": "01h:00m",
"value": "100.00%"
},
{
"key": "02h:00m",
"value": "100.00%"
},
{
"key": "04h:00m",
"value": "100.00%"
},
{
"key": "08h:00m",
"value": "100.00%"
},
{
"key": "24h:00m",
"value": "100.00%"
}
]
},
"overallTTR": {
"friendly": "04h:05m",
"raw": 14754.111111111111,
"friendlyNoBusiness": "18h:57m",
"rawNoBusiness": 68279.03703703704,
"percentileRanks": [
{
"key": "15m:00s",
"value": "35.32%"
},
{
"key": "01h:00m",
"value": "81.51%"
},
{
"key": "02h:00m",
"value": "82.39%"
},
{
"key": "04h:00m",
"value": "84.15%"
},
{
"key": "08h:00m",
"value": "86.01%"
},
{
"key": "24h:00m",
"value": "90.99%"
}
],
"percentileRanksRaw": [
{
"key": "15m:00s",
"value": "27.51%"
},
{
"key": "01h:00m",
"value": "81.48%"
},
{
"key": "02h:00m",
"value": "81.57%"
},
{
"key": "04h:00m",
"value": "81.74%"
},
{
"key": "08h:00m",
"value": "82.08%"
},
{
"key": "24h:00m",
"value": "83.43%"
}
]
},
"overallTTC": {
"friendly": "06h:06m",
"raw": 21968,
"friendlyNoBusiness": "29h:25m",
"rawNoBusiness": 105953
}
}
],
"maxima": {
"threads.inbound": 56,
"threads.ttrRatio": 0.3,
"threads.haveInitialReplies": 40,
"threads.initialReplyRate": 71.43,
"threads.haveContactSuccess": 34,
"threads.successRate": 60.71,
"threads.awaitAgent": 28,
"threads.closed": 2
},
"total": 4,
"overall": {
"total": 114,
"have_initial_reply": 81,
"success": 64,
"avg_convo_length": 3.47,
"have_initial_reply_rate": 71.05,
"success_rate": 56.14,
"success_time": 34520,
"success_time_friendly": "09h:35m",
"customer_reply_time": 18912,
"customer_reply_time_friendly": "05h:15m",
"avg_initial_reply_time": 12744.20987654321,
"avg_initial_reply_time_friendly": "03h:32m",
"ttr_ratio": 0.26
},
"contact_rate_data": {
"total": [
31,
28,
9,
3,
10
],
"have_initial_reply": [
31,
28,
9,
3,
10
],
"success": [
23,
21,
7,
3,
10
],
"avg_convo_length": [
3.48,
3.38,
3.57,
3.67,
3.5
],
"have_initial_reply_rate": [
100,
100,
100,
100,
100
],
"success_rate": [
74.19,
75,
77.78,
100,
100
],
"success_time": [
4513,
4185,
94399,
22920,
128802
],
"success_time_friendly": [
"01h:15m",
"01h:09m",
"26h:13m",
"06h:22m",
"35h:46m"
],
"customer_reply_time": [
4207,
2442,
86789,
652,
45285
],
"customer_reply_time_friendly": [
"01h:10m",
"40m:42s",
"24h:06m",
"10m:52s",
"12h:34m"
],
"avg_initial_reply_time": [
278.80645161290323,
1674.3214285714287,
8309.333333333334,
22268,
83516.9
],
"avg_initial_reply_time_friendly": [
"04m:38s",
"27m:54s",
"02h:18m",
"06h:11m",
"23h:11m"
],
"ttr_ratio": [
15.97,
2.69,
0.56,
0.27,
0.07
]
},
"page": 1,
"ttr_categories": [
"< 15m",
"15m - 1h",
"1h - 4h",
"4h - 8h",
"> 8h"
],
"args": {
"model": {
"icon": "building",
"id": null,
"model_type": "Internal",
"name": "My Company",
"value": "My Company"
},
"modelCom": {
"icon": "globe-americas",
"id": null,
"model_type": "Anybody",
"name": "Anybody",
"value": "Anybody"
}
}
}
Received response:
Request failed with error:
SLA - Report
requires authentication
SLA Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/sla"
);
const params = {
"from": "2020-01-01",
"to": "2020-01-08",
"model": "timetoreply.com",
"model_type": "Contact",
"exclude_cc": "",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"exclude_cc_com": "",
"exclusive": "",
"label": "INBOX",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"replies_over": "15",
"message_replies_over": "15",
"no_reply_for": "15",
"per_page": "2",
"sort_by": "threads.total",
"direction": "desc",
"page": "1",
"init_ttr_goal": "02:00:00",
"overall_ttr_goal": "02:00:00",
"overall_ttc_goal": "02:00:00",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/reports/sla',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'query' => [
'from'=> '2020-01-01',
'to'=> '2020-01-08',
'model'=> 'timetoreply.com',
'model_type'=> 'Contact',
'exclude_cc'=> '',
'model_com'=> 'Top Revenue Contacts',
'model_type_com'=> 'Contact Group',
'exclude_cc_com'=> '',
'exclusive'=> '',
'label'=> 'INBOX',
'thread_type'=> 'inbound,outbound,internal',
'thread_status'=> 'internal,await-customer,closed,await-agent',
'has_replies'=> 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification'=> 'calculating,first,reply,reply-all,forward',
'messageType'=> 'inbound,outbound,internal',
'replies_over'=> '15',
'message_replies_over'=> '15',
'no_reply_for'=> '15',
'per_page'=> '2',
'sort_by'=> 'threads.total',
'direction'=> 'desc',
'page'=> '1',
'init_ttr_goal'=> '02:00:00',
'overall_ttr_goal'=> '02:00:00',
'overall_ttc_goal'=> '02:00:00',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"stats": {
"threads": {
"total": 147,
"internal": 15,
"inbound": 114,
"outbound": 18,
"sentInternally": 23,
"awaitCustomer": 50,
"awaitAgent": 66,
"closed": 8,
"haveReplies": 109,
"haveRepliesFromAgents": 102,
"completionRatio": {
"ratio": "0.00%",
"numerator": 90,
"denominator": 0
}
},
"messages": {
"count": 370,
"initial": 137,
"replies": 200,
"replyAll": 24,
"forward": 9,
"received": {
"count": 239,
"initial": 119,
"replies": 88,
"replyAll": 23,
"forward": 9,
"initialReplies": 0,
"dayOfWeek": {
"Friday": 27.5,
"Monday": 34,
"Saturday": 1,
"Sunday": 2,
"Thursday": 55,
"Tuesday": 46,
"Wednesday": 46
},
"hourOfDay": {
"00:00": 0.143,
"01:00": 0.143,
"02:00": 0,
"03:00": 0,
"04:00": 0.286,
"05:00": 0,
"06:00": 0.286,
"07:00": 0,
"08:00": 0.286,
"09:00": 0.286,
"10:00": 2.286,
"11:00": 3.714,
"12:00": 4.286,
"13:00": 3.286,
"14:00": 3,
"15:00": 4.571,
"16:00": 4.286,
"17:00": 6,
"18:00": 1.143,
"19:00": 0.143,
"20:00": 0,
"21:00": 0,
"22:00": 0,
"23:00": 0
}
},
"sent": {
"count": 181,
"initial": 31,
"replies": 125,
"replyAll": 16,
"forward": 9,
"initialReplies": 90,
"dayOfWeek": {
"Friday": 19.5,
"Monday": 26,
"Saturday": 1,
"Sunday": 0,
"Thursday": 45,
"Tuesday": 37,
"Wednesday": 33
},
"hourOfDay": {
"00:00": 0,
"01:00": 0,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0.143,
"09:00": 0.286,
"10:00": 1.143,
"11:00": 4,
"12:00": 3.571,
"13:00": 3.143,
"14:00": 2,
"15:00": 3.143,
"16:00": 3.286,
"17:00": 4.286,
"18:00": 0.714,
"19:00": 0,
"20:00": 0,
"21:00": 0,
"22:00": 0.143,
"23:00": 0
}
}
},
"overallTTR": {
"friendly": "02h:52m",
"raw": 10341.765957446809,
"friendlyNoBusiness": "12h:10m",
"rawNoBusiness": 43858.34751773049,
"percentileRanks": [
{
"key": "02h:00m",
"value": "79.57%"
}
],
"percentileRanksRaw": [
{
"key": "02h:00m",
"value": "78.86%"
}
]
},
"initialTTR": {
"friendly": "03h:35m",
"raw": 12927.133333333333,
"friendlyNoBusiness": "15h:31m",
"rawNoBusiness": 55874.044444444444,
"percentileRanks": [
{
"key": "02h:00m",
"value": "75.19%"
}
],
"percentileRanksRaw": [
{
"key": "02h:00m",
"value": "74.16%"
}
]
},
"overallTTF": {
"friendly": "43m:06s",
"raw": 2586.777777777778,
"friendlyNoBusiness": "04h:07m",
"rawNoBusiness": 14820,
"percentileRanks": [
{
"key": "02h:00m",
"value": "87.35%"
}
],
"percentileRanksRaw": [
{
"key": "02h:00m",
"value": "68.35%"
}
]
},
"overallTTC": {
"friendly": "03h:14m",
"raw": 11655.5,
"friendlyNoBusiness": "15h:05m",
"rawNoBusiness": 54304,
"percentileRanks": [
{
"key": "02h:00m",
"value": "56.67%"
}
],
"percentileRanksRaw": [
{
"key": "02h:00m",
"value": "29.40%"
}
]
},
"dailyStats": [
{
"timestamp": 1628204400000,
"date": "Fri, 6th Aug",
"messages": {
"sent": 38,
"forward": 3,
"reply": 29,
"received": 54
},
"overallTTR": {
"raw": 15532.758620689656,
"rawNoBusiness": 59937.89655172414
},
"overallTTF": {
"raw": 2153,
"rawNoBusiness": 20111.666666666668
},
"initialTTR": {
"raw": 9074.6,
"rawNoBusiness": 29381.45
},
"threads": {
"total": 30,
"haveRepliesFromAgents": 11,
"noReplyFromAgents": 0,
"completionRatio": 36.67
}
},
{
"timestamp": 1628290800000,
"date": "Sat, 7th Aug",
"messages": {
"sent": 1,
"forward": 0,
"reply": 1,
"received": 1
},
"overallTTR": {
"raw": 30366,
"rawNoBusiness": 145390
},
"overallTTF": {
"raw": null,
"rawNoBusiness": null
},
"initialTTR": {
"raw": null,
"rawNoBusiness": null
},
"threads": {
"total": 0,
"haveRepliesFromAgents": 0,
"noReplyFromAgents": 0,
"completionRatio": 0
}
},
{
"timestamp": 1628377200000,
"date": "Sun, 8th Aug",
"messages": {
"sent": 0,
"forward": 0,
"reply": 0,
"received": 2
},
"overallTTR": {
"raw": null,
"rawNoBusiness": null
},
"overallTTF": {
"raw": null,
"rawNoBusiness": null
},
"initialTTR": {
"raw": null,
"rawNoBusiness": null
},
"threads": {
"total": 1,
"haveRepliesFromAgents": 0,
"noReplyFromAgents": 0,
"completionRatio": 0
}
},
{
"timestamp": 1628463600000,
"date": "Mon, 9th Aug",
"messages": {
"sent": 26,
"forward": 2,
"reply": 20,
"received": 34
},
"overallTTR": {
"raw": 10665,
"rawNoBusiness": 62185.9
},
"overallTTF": {
"raw": 1182.5,
"rawNoBusiness": 1182.5
},
"initialTTR": {
"raw": 25982.833333333332,
"rawNoBusiness": 132431.83333333334
},
"threads": {
"total": 23,
"haveRepliesFromAgents": 10,
"noReplyFromAgents": 0,
"completionRatio": 43.48
}
},
{
"timestamp": 1628550000000,
"date": "Tue, 10th Aug",
"messages": {
"sent": 37,
"forward": 2,
"reply": 26,
"received": 46
},
"overallTTR": {
"raw": 8550.153846153846,
"rawNoBusiness": 38270.269230769234
},
"overallTTF": {
"raw": 6683.5,
"rawNoBusiness": 34795
},
"initialTTR": {
"raw": 11444.333333333334,
"rawNoBusiness": 65009
},
"threads": {
"total": 26,
"haveRepliesFromAgents": 12,
"noReplyFromAgents": 0,
"completionRatio": 46.15
}
},
{
"timestamp": 1628636400000,
"date": "Wed, 11th Aug",
"messages": {
"sent": 33,
"forward": 1,
"reply": 27,
"received": 46
},
"overallTTR": {
"raw": 10545.074074074075,
"rawNoBusiness": 40593.03703703704
},
"overallTTF": {
"raw": 901,
"rawNoBusiness": 901
},
"initialTTR": {
"raw": 13653.105263157895,
"rawNoBusiness": 54344
},
"threads": {
"total": 29,
"haveRepliesFromAgents": 11,
"noReplyFromAgents": 0,
"completionRatio": 37.93
}
},
{
"timestamp": 1628722800000,
"date": "Thu, 12th Aug",
"messages": {
"sent": 45,
"forward": 1,
"reply": 37,
"received": 55
},
"overallTTR": {
"raw": 6928.621621621622,
"rawNoBusiness": 26080.756756756757
},
"overallTTF": {
"raw": 189,
"rawNoBusiness": 189
},
"initialTTR": {
"raw": 10515.961538461539,
"rawNoBusiness": 39908.769230769234
},
"threads": {
"total": 37,
"haveRepliesFromAgents": 16,
"noReplyFromAgents": 0,
"completionRatio": 43.24
}
},
{
"timestamp": 1628809200000,
"date": "Fri, 13th Aug",
"messages": {
"sent": 1,
"forward": 0,
"reply": 1,
"received": 1
},
"overallTTR": {
"raw": 693,
"rawNoBusiness": 693
},
"overallTTF": {
"raw": null,
"rawNoBusiness": null
},
"initialTTR": {
"raw": 0,
"rawNoBusiness": 1581
},
"threads": {
"total": 1,
"haveRepliesFromAgents": 1,
"noReplyFromAgents": 0,
"completionRatio": 100
}
}
]
},
"previous_period": {
"threads": {
"total": 186,
"internal": 14,
"inbound": 145,
"outbound": 27,
"sentInternally": 24,
"awaitCustomer": 58,
"awaitAgent": 93,
"closed": 11,
"haveReplies": 138,
"haveRepliesFromAgents": 128,
"completionRatio": {
"ratio": "0.00%",
"numerator": 113,
"denominator": 0
}
},
"messages": {
"count": 479,
"initial": 186,
"replies": 228,
"replyAll": 55,
"forward": 10,
"received": {
"count": 323,
"initial": 159,
"replies": 104,
"replyAll": 50,
"forward": 10,
"initialReplies": 0,
"dayOfWeek": {
"Friday": 47.5,
"Monday": 56,
"Saturday": 4,
"Sunday": 1,
"Thursday": 62,
"Tuesday": 45,
"Wednesday": 60
},
"hourOfDay": {
"00:00": 0,
"01:00": 0.429,
"02:00": 0,
"03:00": 0.143,
"04:00": 0.143,
"05:00": 0,
"06:00": 0.143,
"07:00": 0,
"08:00": 0,
"09:00": 0,
"10:00": 2.857,
"11:00": 5.714,
"12:00": 5.429,
"13:00": 4.429,
"14:00": 3.714,
"15:00": 5.429,
"16:00": 7.857,
"17:00": 8,
"18:00": 1.429,
"19:00": 0.143,
"20:00": 0,
"21:00": 0.143,
"22:00": 0,
"23:00": 0.143
}
},
"sent": {
"count": 223,
"initial": 41,
"replies": 144,
"replyAll": 28,
"forward": 10,
"initialReplies": 113,
"dayOfWeek": {
"Friday": 33,
"Monday": 35,
"Saturday": 0,
"Sunday": 0,
"Thursday": 49,
"Tuesday": 30,
"Wednesday": 43
},
"hourOfDay": {
"00:00": 0,
"01:00": 0.143,
"02:00": 0,
"03:00": 0,
"04:00": 0,
"05:00": 0,
"06:00": 0,
"07:00": 0,
"08:00": 0.143,
"09:00": 0.143,
"10:00": 1,
"11:00": 3.571,
"12:00": 4,
"13:00": 4.714,
"14:00": 2.429,
"15:00": 3.143,
"16:00": 6,
"17:00": 5.429,
"18:00": 0.714,
"19:00": 0.143,
"20:00": 0.143,
"21:00": 0,
"22:00": 0,
"23:00": 0.143
}
}
},
"overallTTR": {
"friendly": "01h:44m",
"raw": 6296.8488372093025,
"friendlyNoBusiness": "06h:25m",
"rawNoBusiness": 23148.79069767442,
"percentileRanks": [
{
"key": "02h:00m",
"value": "86.44%"
}
],
"percentileRanksRaw": [
{
"key": "02h:00m",
"value": "83.54%"
}
]
},
"initialTTR": {
"friendly": "02h:05m",
"raw": 7540.194690265486,
"friendlyNoBusiness": "07h:19m",
"rawNoBusiness": 26368.858407079646,
"percentileRanks": [
{
"key": "02h:00m",
"value": "84.68%"
}
],
"percentileRanksRaw": [
{
"key": "02h:00m",
"value": "81.14%"
}
]
},
"overallTTF": {
"friendly": "27m:49s",
"raw": 1669.8,
"friendlyNoBusiness": "02h:01m",
"rawNoBusiness": 7301.5,
"percentileRanks": [
{
"key": "02h:00m",
"value": "100.00%"
}
],
"percentileRanksRaw": [
{
"key": "02h:00m",
"value": "81.37%"
}
]
},
"overallTTC": {
"friendly": "04h:09m",
"raw": 14995,
"friendlyNoBusiness": "20h:01m",
"rawNoBusiness": 72078.85714285714,
"percentileRanks": [
{
"key": "02h:00m",
"value": "58.86%"
}
],
"percentileRanksRaw": [
{
"key": "02h:00m",
"value": "57.59%"
}
]
},
"dailyStats": [
{
"timestamp": 1628204400000,
"date": "Fri, 6th Aug",
"messages": {
"sent": 38,
"forward": 3,
"reply": 29,
"received": 54
},
"overallTTR": {
"raw": 15532.758620689656,
"rawNoBusiness": 59937.89655172414
},
"overallTTF": {
"raw": 2153,
"rawNoBusiness": 20111.666666666668
},
"initialTTR": {
"raw": 8267.681818181818,
"rawNoBusiness": 26862.227272727272
},
"threads": {
"total": 30,
"haveRepliesFromAgents": 11,
"noReplyFromAgents": 0,
"completionRatio": 36.67
}
},
{
"timestamp": 1628290800000,
"date": "Sat, 7th Aug",
"messages": {
"sent": 0,
"forward": 0,
"reply": 0,
"received": 0
},
"overallTTR": {
"raw": null,
"rawNoBusiness": null
},
"overallTTF": {
"raw": null,
"rawNoBusiness": null
},
"initialTTR": {
"raw": null,
"rawNoBusiness": null
},
"threads": {
"total": 0,
"haveRepliesFromAgents": 0,
"noReplyFromAgents": 0,
"completionRatio": 0
}
},
{
"timestamp": 1628377200000,
"date": "Sun, 8th Aug",
"messages": {
"sent": 0,
"forward": 0,
"reply": 0,
"received": 0
},
"overallTTR": {
"raw": null,
"rawNoBusiness": null
},
"overallTTF": {
"raw": null,
"rawNoBusiness": null
},
"initialTTR": {
"raw": null,
"rawNoBusiness": null
},
"threads": {
"total": 0,
"haveRepliesFromAgents": 0,
"noReplyFromAgents": 0,
"completionRatio": 0
}
},
{
"timestamp": 1628463600000,
"date": "Mon, 9th Aug",
"messages": {
"sent": 0,
"forward": 0,
"reply": 0,
"received": 0
},
"overallTTR": {
"raw": null,
"rawNoBusiness": null
},
"overallTTF": {
"raw": null,
"rawNoBusiness": null
},
"initialTTR": {
"raw": 64814,
"rawNoBusiness": 276330.5
},
"threads": {
"total": 0,
"haveRepliesFromAgents": 0,
"noReplyFromAgents": 0,
"completionRatio": 0
}
},
{
"timestamp": 1628550000000,
"date": "Tue, 10th Aug",
"messages": {
"sent": 0,
"forward": 0,
"reply": 0,
"received": 0
},
"overallTTR": {
"raw": null,
"rawNoBusiness": null
},
"overallTTF": {
"raw": null,
"rawNoBusiness": null
},
"initialTTR": {
"raw": 7408,
"rawNoBusiness": 7408
},
"threads": {
"total": 0,
"haveRepliesFromAgents": 0,
"noReplyFromAgents": 0,
"completionRatio": 0
}
},
{
"timestamp": 1628636400000,
"date": "Wed, 11th Aug",
"messages": {
"sent": 0,
"forward": 0,
"reply": 0,
"received": 0
},
"overallTTR": {
"raw": null,
"rawNoBusiness": null
},
"overallTTF": {
"raw": null,
"rawNoBusiness": null
},
"initialTTR": {
"raw": null,
"rawNoBusiness": null
},
"threads": {
"total": 0,
"haveRepliesFromAgents": 0,
"noReplyFromAgents": 0,
"completionRatio": 0
}
},
{
"timestamp": 1628722800000,
"date": "Thu, 12th Aug",
"messages": {
"sent": 0,
"forward": 0,
"reply": 0,
"received": 0
},
"overallTTR": {
"raw": null,
"rawNoBusiness": null
},
"overallTTF": {
"raw": null,
"rawNoBusiness": null
},
"initialTTR": {
"raw": 8371,
"rawNoBusiness": 8371
},
"threads": {
"total": 0,
"haveRepliesFromAgents": 0,
"noReplyFromAgents": 0,
"completionRatio": 0
}
}
]
},
"all_agent_stats": {
"maxima": {
"threads.total": 81,
"threads.internal": 15,
"threads.inbound": 56,
"threads.outbound": 10,
"threads.sentInternally": 23,
"threads.awaitCustomer": 24,
"threads.awaitAgent": 33,
"threads.closed": 6,
"threads.haveReplies": 63,
"messages.received.count": 110,
"messages.received.initial": 50,
"messages.received.replies": 45,
"messages.received.replyAll": 14,
"messages.received.forward": 6,
"messages.sent.count": 86,
"messages.sent.initial": 15,
"messages.sent.replies": 59,
"messages.sent.replyAll": 7,
"messages.sent.forward": 8
},
"data": [
{
"name": "j.heathcote@timetoreply.com",
"threads": {
"total": 81,
"internal": 15,
"inbound": 56,
"outbound": 10,
"sentInternally": 23,
"awaitCustomer": 24,
"awaitAgent": 33,
"closed": 1,
"haveReplies": 63,
"haveInitialReplies": 42
},
"messages": {
"received": {
"count": 110,
"initial": 50,
"replies": 45,
"replyAll": 14,
"forward": 1,
"initialReplies": 0,
"dailyStats": {
"2021-08-06 00:00:00": 20,
"2021-08-07 00:00:00": 1,
"2021-08-08 00:00:00": 0,
"2021-08-09 00:00:00": 14,
"2021-08-10 00:00:00": 22,
"2021-08-11 00:00:00": 17,
"2021-08-12 00:00:00": 35,
"2021-08-13 00:00:00": 1
}
},
"sent": {
"count": 86,
"initial": 15,
"replies": 59,
"replyAll": 4,
"forward": 8,
"initialReplies": 0,
"dailyStats": {
"2021-08-06 00:00:00": 20,
"2021-08-07 00:00:00": 0,
"2021-08-08 00:00:00": 0,
"2021-08-09 00:00:00": 10,
"2021-08-10 00:00:00": 16,
"2021-08-11 00:00:00": 13,
"2021-08-12 00:00:00": 26,
"2021-08-13 00:00:00": 1
}
}
},
"initialTTR": {
"friendly": "03h:15m",
"raw": 11756.785714285714,
"friendlyNoBusiness": "13h:21m",
"rawNoBusiness": 48084.26190476191,
"percentileRanks": [
{
"key": "02h:00m",
"value": "75.19%"
}
],
"percentileRanksRaw": [
{
"key": "02h:00m",
"value": "73.15%"
}
]
},
"overallTTF": {
"friendly": "45m:27s",
"raw": 2727.5,
"friendlyNoBusiness": "04h:34m",
"rawNoBusiness": 16489.875,
"percentileRanks": [
{
"key": "02h:00m",
"value": "85.77%"
}
],
"percentileRanksRaw": [
{
"key": "02h:00m",
"value": "64.39%"
}
]
},
"overallTTR": {
"friendly": "02h:37m",
"raw": 9451.666666666666,
"friendlyNoBusiness": "10h:36m",
"rawNoBusiness": 38192.46031746032,
"percentileRanks": [
{
"key": "02h:00m",
"value": "76.49%"
}
],
"percentileRanksRaw": [
{
"key": "02h:00m",
"value": "74.90%"
}
]
},
"overallTTC": {
"friendly": "N\/A",
"raw": null,
"friendlyNoBusiness": "N\/A",
"rawNoBusiness": null
}
},
{
"name": "j.considine@timetoreply.com",
"threads": {
"total": 49,
"internal": 12,
"inbound": 33,
"outbound": 4,
"sentInternally": 14,
"awaitCustomer": 14,
"awaitAgent": 18,
"closed": 3,
"haveReplies": 38,
"haveInitialReplies": 23
},
"messages": {
"received": {
"count": 58,
"initial": 28,
"replies": 22,
"replyAll": 6,
"forward": 2,
"initialReplies": 0,
"dailyStats": {
"2021-08-06 00:00:00": 15,
"2021-08-07 00:00:00": 0,
"2021-08-08 00:00:00": 1,
"2021-08-09 00:00:00": 6,
"2021-08-10 00:00:00": 7,
"2021-08-11 00:00:00": 14,
"2021-08-12 00:00:00": 15
}
},
"sent": {
"count": 48,
"initial": 9,
"replies": 31,
"replyAll": 7,
"forward": 1,
"initialReplies": 0,
"dailyStats": {
"2021-08-06 00:00:00": 10,
"2021-08-07 00:00:00": 0,
"2021-08-08 00:00:00": 0,
"2021-08-09 00:00:00": 6,
"2021-08-10 00:00:00": 10,
"2021-08-11 00:00:00": 13,
"2021-08-12 00:00:00": 9
}
}
},
"initialTTR": {
"friendly": "03h:16m",
"raw": 11788.91304347826,
"friendlyNoBusiness": "15h:11m",
"rawNoBusiness": 54708.30434782609,
"percentileRanks": [
{
"key": "02h:00m",
"value": "83.03%"
}
],
"percentileRanksRaw": [
{
"key": "02h:00m",
"value": "82.65%"
}
]
},
"overallTTF": {
"friendly": "24m:21s",
"raw": 1461,
"friendlyNoBusiness": "24m:21s",
"rawNoBusiness": 1461,
"percentileRanks": [
{
"key": "02h:00m",
"value": "100.00%"
}
],
"percentileRanksRaw": [
{
"key": "02h:00m",
"value": "100.00%"
}
]
},
"overallTTR": {
"friendly": "03h:03m",
"raw": 11016.28947368421,
"friendlyNoBusiness": "13h:37m",
"rawNoBusiness": 49056.36842105263,
"percentileRanks": [
{
"key": "02h:00m",
"value": "87.09%"
}
],
"percentileRanksRaw": [
{
"key": "02h:00m",
"value": "86.87%"
}
]
},
"overallTTC": {
"friendly": "06h:06m",
"raw": 21968,
"friendlyNoBusiness": "29h:25m",
"rawNoBusiness": 105953
}
}
]
},
"all_domain_stats": [
{
"name": "timetoreply.com",
"threads": {
"total": 147,
"internal": 15,
"inbound": 114,
"outbound": 18,
"sentInternally": 23,
"awaitCustomer": 50,
"awaitAgent": 66,
"closed": 8,
"haveReplies": 141,
"haveInitialReplies": 90
},
"messages": {
"received": {
"count": 239,
"initial": 119,
"replies": 88,
"replyAll": 23,
"forward": 9,
"initialReplies": 0,
"dailyStats": []
},
"sent": {
"count": 181,
"initial": 31,
"replies": 125,
"replyAll": 16,
"forward": 9,
"initialReplies": 0,
"dailyStats": []
}
},
"initialTTR": {
"friendly": "03h:35m",
"raw": 12927.133333333333,
"friendlyNoBusiness": "15h:31m",
"rawNoBusiness": 55874.044444444444,
"percentileRanks": [
{
"key": "02h:00m",
"value": "75.19%"
}
],
"percentileRanksRaw": [
{
"key": "02h:00m",
"value": "74.16%"
}
]
},
"overallTTF": {
"friendly": "43m:06s",
"raw": 2586.777777777778,
"friendlyNoBusiness": "04h:07m",
"rawNoBusiness": 14820,
"percentileRanks": [
{
"key": "02h:00m",
"value": "87.35%"
}
],
"percentileRanksRaw": [
{
"key": "02h:00m",
"value": "68.35%"
}
]
},
"overallTTR": {
"friendly": "02h:52m",
"raw": 10341.765957446809,
"friendlyNoBusiness": "12h:10m",
"rawNoBusiness": 43858.34751773049,
"percentileRanks": [
{
"key": "02h:00m",
"value": "79.57%"
}
],
"percentileRanksRaw": [
{
"key": "02h:00m",
"value": "78.86%"
}
]
},
"overallTTC": {
"friendly": "03h:14m",
"raw": 11655.5,
"friendlyNoBusiness": "15h:05m",
"rawNoBusiness": 54304
}
}
],
"all_customer_stats": [],
"total": 2,
"page": 1,
"args": {
"model": {
"id": null,
"name": "timetoreply.com",
"email_usernames": [
"timetoreply.com"
],
"model_type": "Contact",
"icon": "user"
},
"modelCom": {
"icon": "globe-americas",
"id": null,
"model_type": "Anybody",
"name": "Anybody",
"value": "Anybody"
},
"init_ttr_goal": 7200,
"overall_ttr_goal": 7200,
"overall_ttc_goal": 7200
}
}
Received response:
Request failed with error:
Trend - Report
requires authentication
Trend Report Data
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/reports/trend"
);
const params = {
"model": "My Company",
"model_type": "Internal",
"exclude_cc": "",
"model_com": "Top Revenue Contacts",
"model_type_com": "Contact Group",
"exclude_cc_com": "",
"exclusive": "",
"label": "INBOX",
"thread_type": "inbound,outbound,internal",
"thread_status": "internal,await-customer,closed,await-agent",
"has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
"classification": "calculating,first,reply,reply-all,forward",
"messageType": "inbound,outbound,internal",
"replies_over": "15",
"message_replies_over": "15",
"no_reply_for": "15",
"date": "2020-01-01",
"periods": "12",
"period_type": "Months",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/reports/trend',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'query' => [
'model'=> 'My Company',
'model_type'=> 'Internal',
'exclude_cc'=> '',
'model_com'=> 'Top Revenue Contacts',
'model_type_com'=> 'Contact Group',
'exclude_cc_com'=> '',
'exclusive'=> '',
'label'=> 'INBOX',
'thread_type'=> 'inbound,outbound,internal',
'thread_status'=> 'internal,await-customer,closed,await-agent',
'has_replies'=> 'hasReplies,hasForwards,hasNoRepliesOrForwards',
'classification'=> 'calculating,first,reply,reply-all,forward',
'messageType'=> 'inbound,outbound,internal',
'replies_over'=> '15',
'message_replies_over'=> '15',
'no_reply_for'=> '15',
'date'=> '2020-01-01',
'periods'=> '12',
'period_type'=> 'Months',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"stats": {
"messages.received.count": {
"title": "Emails Received",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": [],
"colour": "#262626"
},
"messages.sent.count": {
"title": "Emails Sent",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": [],
"colour": "#737373"
},
"messages.sent.initial": {
"title": "New Emails Sent",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": [],
"colour": "#32cc5d"
},
"messages.sent.allReplies": {
"title": "Replies Sent",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": [],
"colour": "#4597E4"
},
"messages.sent.forward": {
"title": "Forwards Sent",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": [],
"colour": "#CC3232"
},
"initialTTR.raw": {
"title": "Avg. First Reply Time",
"type": "replyTime",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"agentData": [],
"colour": "#262626"
},
"overallTTR.raw": {
"title": "Avg. Overall Reply Time",
"type": "replyTime",
"data": [
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null,
null
],
"agentData": [],
"colour": "#737373"
},
"threads.have_initial_reply_rate": {
"title": "First Reply Ratio",
"type": "percentage",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": [],
"colour": "#32cc5d"
},
"threads.total": {
"title": "Conversations",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": [],
"colour": "#4597E4"
},
"threads.ttr_ratio": {
"title": "timetoreply Ratio",
"type": "number",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": [],
"colour": "#CC3232"
},
"threads.success_rate": {
"title": "Contact Success Rate",
"type": "percentage",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": [],
"colour": "#262626"
},
"threads.success_time": {
"title": "Avg Time to Contact Success",
"type": "replyTime",
"data": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
],
"agentData": [],
"colour": "#737373"
}
},
"dates": [
"Feb 2019",
"Mar 2019",
"Apr 2019",
"May 2019",
"Jun 2019",
"Jul 2019",
"Aug 2019",
"Sep 2019",
"Oct 2019",
"Nov 2019",
"Dec 2019",
"Jan to date"
],
"total": 0,
"page": 1
}
Received response:
Request failed with error:
Tools
Advanced Filters - Delete
requires authentication
Delete an Advanced Filter
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/message-filters/advanced/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "DELETE",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->delete(
'https://portal.timetoreply.com/api/tools/settings/message-filters/advanced/1',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
{
"status": "Advanced filter deleted."
}
Received response:
Request failed with error:
Advanced Filters - List
requires authentication
List all Advanced filters
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/message-filters/advanced"
);
const params = {
"per_page": "15",
"page": "1",
};
Object.keys(params)
.forEach(key => url.searchParams.append(key, params[key]));
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/tools/settings/message-filters/advanced',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'query' => [
'per_page'=> '15',
'page'=> '1',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"current_page": 1,
"data": [
{
"id": 1,
"company_id": 1,
"name": "example message filter group",
"active": false,
"message_filters_count": 1,
"message_filters": [
{
"id": 1,
"message_filter_group_id": 1,
"field": "Subject",
"operator": "does not equal",
"type": "and",
"value": "example message filter"
}
]
}
],
"first_page_url": "https:\/\/portal.timetoreply.com\/api\/tools\/settings\/message-filters\/advanced?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https:\/\/portal.timetoreply.com\/api\/tools\/settings\/message-filters\/advanced?page=1",
"links": [
{
"url": null,
"label": "« Previous",
"active": false
},
{
"url": "https:\/\/portal.timetoreply.com\/api\/tools\/settings\/message-filters\/advanced?page=1",
"label": "1",
"active": true
},
{
"url": null,
"label": "Next »",
"active": false
}
],
"next_page_url": null,
"path": "https:\/\/portal.timetoreply.com\/api\/tools\/settings\/message-filters\/advanced",
"per_page": 2,
"prev_page_url": null,
"to": 1,
"total": 1
}
Received response:
Request failed with error:
Advanced Filters - Store
requires authentication
Add a new Advanced Filter
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/message-filters/advanced"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"filterName": "From Does Not Contain no-reply",
"filters": [
{
"field": "From",
"operator": "does not contain",
"type": "and",
"value": "no-reply"
},
{
"field": "From",
"operator": "does not contain",
"type": "and",
"value": "no-reply"
}
]
}
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->post(
'https://portal.timetoreply.com/api/tools/settings/message-filters/advanced',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'filterName' => 'From Does Not Contain no-reply',
'filters' => [
[
'field' => 'From',
'operator' => 'does not contain',
'type' => 'and',
'value' => 'no-reply',
],
[
'field' => 'From',
'operator' => 'does not contain',
'type' => 'and',
'value' => 'no-reply',
],
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 5,
"company_id": 1,
"name": "From Does Not Contain no-reply",
"active": true
}
Received response:
Request failed with error:
Advanced Filters - Toggle
requires authentication
Toggle on/off an Advanced Filter
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/message-filters/advanced/1/toggle"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "PATCH",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->patch(
'https://portal.timetoreply.com/api/tools/settings/message-filters/advanced/1/toggle',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 1,
"company_id": 1,
"name": "example message filter group",
"active": true
}
Received response:
Request failed with error:
Advanced Filters - Update
requires authentication
Update an Advanced Filter
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/settings/message-filters/advanced/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"filterName": "From Does Not Contain no-reply",
"filters": [
{
"field": "From",
"operator": "does not contain",
"type": "and",
"value": "no-reply"
},
{
"field": "From",
"operator": "does not contain",
"type": "and",
"value": "no-reply"
}
]
}
fetch(url, {
method: "PATCH",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->patch(
'https://portal.timetoreply.com/api/tools/settings/message-filters/advanced/1',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'filterName' => 'From Does Not Contain no-reply',
'filters' => [
[
'field' => 'From',
'operator' => 'does not contain',
'type' => 'and',
'value' => 'no-reply',
],
[
'field' => 'From',
'operator' => 'does not contain',
'type' => 'and',
'value' => 'no-reply',
],
],
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 1,
"company_id": 1,
"name": "From Does Not Contain no-reply",
"active": false,
"message_filters": [
{
"id": 16,
"message_filter_group_id": 1,
"field": "From",
"operator": "does not contain",
"type": "and",
"value": "no-reply"
},
{
"id": 17,
"message_filter_group_id": 1,
"field": "From",
"operator": "does not contain",
"type": "and",
"value": "no-reply"
}
]
}
Received response:
Request failed with error:
Alerts - Delete
requires authentication
Delete an alert
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/alerts/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "DELETE",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->delete(
'https://portal.timetoreply.com/api/tools/alerts/1',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
{
"status": "Alert deleted successfully"
}
Received response:
Request failed with error:
Alerts - Show
requires authentication
Show a single Alert
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/alerts/1"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
fetch(url, {
method: "GET",
headers,
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->get(
'https://portal.timetoreply.com/api/tools/alerts/1',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 1,
"name": "Top Customers Alert",
"hours": 1,
"type": "external",
"notify_types": [
"custom_emails",
"all_agents"
],
"custom_emails": [
"custom_alert_email@timetoreply.com"
],
"enabled": true,
"create_crm_tasks": false,
"selected_entities": [
{
"id": 1,
"name": "UNREAD",
"model_type": "Label",
"icon": "tag"
},
{
"id": 5,
"name": "STARRED",
"model_type": "Label",
"icon": "tag"
},
{
"id": 1,
"name": "top@customer.com",
"email_usernames": [
"top@customer.com"
],
"model_type": "Contact",
"icon": "user"
},
{
"id": 1,
"name": "Top Revenue Customers",
"email_usernames": [
"jklein@fay.com",
"grunolfsdottir@mraz.com"
],
"customer_domains": [
"champlin.biz",
"towne.com"
],
"model_type": "Contact Group",
"icon": "user-friends"
}
],
"selected_model": null,
"in_conversation": false,
"exclude_emails": [],
"exclude_domains": []
}
Received response:
Request failed with error:
Alerts - Store
requires authentication
Save an Alert
Example request:
const url = new URL(
"https://portal.timetoreply.com/api/tools/alerts"
);
const headers = {
"Authorization": "Bearer {YOUR_AUTH_KEY}",
"Content-Type": "application/json",
"Accept": "application/json",
};
let body = {
"name": "Important Contacts Alert",
"hours": 1,
"notify_types": [
"all_agents",
"custom_emails"
],
"custom_emails": [
"custom@timetoreply.com"
],
"enabled": true,
"create_crm_tasks": false,
"type": "external",
"selected_model": {
"type": "Team",
"id": 1
},
"selected_entities": [
{
"type": "Label",
"id": 1
},
{
"type": "Label",
"id": 1
}
],
"send_to_customers": false,
"in_conversation": false,
"exclude_emails": [
"notifications@example.com"
],
"exclude_domains": [
"example.com"
],
"internal": false
}
fetch(url, {
method: "POST",
headers,
body: JSON.stringify(body),
}).then(response => response.json());$client = new \GuzzleHttp\Client();
$response = $client->post(
'https://portal.timetoreply.com/api/tools/alerts',
[
'headers' => [
'Authorization' => 'Bearer {YOUR_AUTH_KEY}',
'Accept' => 'application/json',
],
'json' => [
'name' => 'Important Contacts Alert',
'hours' => 1,
'notify_types' => [
'all_agents',
'custom_emails',
],
'custom_emails' => [
'custom@timetoreply.com',
],
'enabled' => true,
'create_crm_tasks' => false,
'type' => 'external',
'selected_model' => [
'type' => 'Team',
'id' => 1,
],
'selected_entities' => [
[
'type' => 'Label',
'id' => 1,
],
[
'type' => 'Label',
'id' => 1,
],
],
'send_to_customers' => false,
'in_conversation' => false,
'exclude_emails' => [
'notifications@example.com',
],
'exclude_domains' => [
'example.com',
],
'internal' => false,
],
]
);
$body = $response->getBody();
print_r(json_decode((string) $body));Example response (200):
Show headers
cache-control: no-cache, private
content-type: application/json
tracking-events: []
{
"id": 6,
"name": "Important Contacts Alert",
"hours": 1,
"type": "external",
"notify_types": [
"all_agents",
"custom_emails"
],
"custom_emails": [
"custom@timetoreply.com"
],
"enabled": true,
"create_crm_tasks": false,
"selected_entities": [
{
"id": 1,
"name": "UNREAD",
"model_type": "Label",
"icon": "tag"
}
],
"selected_model": {
"id": 1,
"name": "US Sales Team",
"email_usernames": [
"j.considine@timetoreply.com",
"l.ziemann@timetoreply.com",
"j.heathcote@timetoreply.com"
],
"model_type": "Team",
"icon": "handshake"
},
"in_conversation": false,
"exclude_emails": [],
"exclude_domains": []
}
Received response:
Request failed with error: