NAV -image
bash javascript

Introduction

This API is designed to let you do (almost) everything you can do from the timetoreply portal programatically via API requests

Authentication

We currently only support personal access tokens for authentication. These can be obtained by logging into a company administrator account on timetoreply, visiting the API section, and clicking "Generate Access Token". Tokens have an expiration time of 1 year.

All requests made to our api with these generated access tokens will be assigned to the user that generated the access token.

You can create as many access tokens as you like, and you can revoke their access at any time from the same page when you created them.

Rate Limiting

Our API is rate limited to 30 requests per minute and the lower limit of 900 requests per hour.

If you exceed these limits, responses will get a Retry-After header which indicates how long you should wait until trying again.

Dates and Times

All dates and times returned are in UTC timezone. It is up to you to transform these into your local timezone.

Reply times are usually returned in seconds, but many reply times also have a "Friendly Reply Time" which is a formatted string.

Nomenclature

General

Responses have been generally optimized for use in our own front-end, and as such, the structure of responses might not be exactly as you expect. It may also contain information that is not relevant to you. Unfortunately we currently do not offer a method to get exactly the information you want, but we may create this functionality in future.

Base URL

https://portal.timetoreply.com

Authenticating requests

Authenticate requests to this API's endpoints by sending an Authorization header with the value "Bearer {YOUR_AUTH_KEY}".

All authenticated endpoints are marked with a requires authentication badge in the documentation below.

You can generate your token by logging in and visiting TOOLS > API

Entities

Entities - Search

requires authentication

Searches your company entities

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/search?sort_by=name&direction=asc&per_page=15&page=1&search=Top+Revenue&type=all" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/search"
);

let params = {
    "sort_by": "name",
    "direction": "asc",
    "per_page": "15",
    "page": "1",
    "search": "Top Revenue",
    "type": "all",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 1,
            "name": "top@customer.com",
            "email_usernames": [
                "top@customer.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 1,
            "name": "Top Revenue Customers",
            "email_usernames": [
                "emmy.cummerata@green.com",
                "zane.langworth@lowe.com",
                "rutherford.mozell@yahoo.com",
                "praynor@gibson.com",
                "rickey.spinka@mcglynn.com",
                "camren36@koss.com",
                "kamren50@lebsack.com",
                "heidenreich.felton@rolfson.com",
                "tking@hotmail.com",
                "orie61@hessel.com",
                "wkutch@feest.com",
                "wdibbert@marvin.info",
                "bart.walter@skiles.org",
                "pwindler@kshlerin.com",
                "jalyn18@paucek.net",
                "emory88@schaden.com",
                "herzog.kendall@jaskolski.com",
                "ustiedemann@pagac.org",
                "zweber@reinger.org",
                "rmetz@hartmann.com",
                "william.rowe@stehr.com",
                "robert40@emard.net",
                "jayde.hermiston@nienow.com",
                "ursula.zemlak@grady.biz",
                "fhermann@mcclure.com",
                "kiley89@mraz.com",
                "vanessa83@goyette.com",
                "ftromp@walter.com",
                "rhoeger@orn.com",
                "pattie.kohler@dietrich.com",
                "closed@timetoreply.com",
                "beier.kelsie@rodriguez.org",
                "bcarter@pfeffer.biz",
                "cornell.oconner@gottlieb.net",
                "rosalinda.effertz@emard.com",
                "lang.cynthia@bogisich.com",
                "hhackett@bayer.com",
                "zieme.renee@kulas.org",
                "conner.schamberger@jacobi.com",
                "julianne.toy@gusikowski.com",
                "berta.berge@collier.com",
                "demetris.bartoletti@kirlin.com",
                "hstamm@russel.net",
                "gladys.nader@hotmail.com",
                "schuster.vilma@schumm.com",
                "awillms@ledner.org",
                "lolita.hoppe@kertzmann.biz",
                "jeffery16@ohara.info",
                "jeremie.von@gusikowski.com",
                "anita.johns@huels.net",
                "hortense.walter@flatley.com",
                "hartmann.hailee@prohaska.org",
                "satterfield.maia@carroll.org",
                "karelle.wisoky@zemlak.com",
                "tkozey@dibbert.biz",
                "delilah07@moen.com",
                "nparker@wunsch.com",
                "rhuel@runte.net",
                "ned34@wisoky.org",
                "bratke@shanahan.org",
                "eleanore.ernser@keeling.info",
                "geo03@koepp.net",
                "itzel.greenholt@hermann.com",
                "harris.alysson@terry.com",
                "kassulke.gene@jaskolski.com",
                "molly36@borer.com",
                "bashirian.casandra@corwin.info",
                "rath.monte@kuhn.com",
                "darren65@runte.net",
                "isidro58@mohr.info",
                "jacynthe31@hotmail.com",
                "wwisoky@ohara.com",
                "little.heather@schmitt.com",
                "corine36@torphy.com",
                "skyla.herman@grant.com",
                "amina.thompson@ziemann.com",
                "sanford23@becker.org",
                "kuvalis.ike@buckridge.info",
                "lourdes43@cruickshank.net",
                "terrell.haley@raynor.org",
                "ocie45@windler.com",
                "jewell.upton@kulas.info",
                "herta24@koss.com",
                "vesta.spencer@shanahan.biz",
                "ryan.pearline@schuster.biz",
                "muller.jalon@hudson.com",
                "kuhlman.antonina@yahoo.com",
                "tweber@crist.com",
                "mallory96@sanford.com",
                "nikolaus.sigrid@schultz.net",
                "keshaun58@turner.org",
                "lessie.lehner@frami.com",
                "pwilkinson@jacobi.info",
                "windler.cristopher@gutkowski.com",
                "burdette.orn@williamson.com",
                "mills.delfina@ondricka.com",
                "yost.norberto@daniel.info",
                "melba37@terry.com",
                "abrekke@goyette.biz",
                "aliya97@schmidt.com",
                "swift.ashley@ortiz.biz",
                "vcummings@reynolds.com",
                "jacobson.sheldon@pouros.com",
                "katharina06@hills.com",
                "dahlia67@koepp.org",
                "kristin.donnelly@hotmail.com"
            ],
            "customer_domains": [
                "jenkins.com",
                "ebert.com",
                "yahoo.com",
                "beer.org",
                "leffler.net",
                "keebler.com",
                "kihn.net",
                "okon.com",
                "bednar.info",
                "barrows.com",
                "runolfsson.com",
                "huel.biz",
                "bauch.com",
                "parisian.com",
                "lowe.org",
                "bogisich.org",
                "bechtelar.net",
                "feeney.com",
                "brown.com",
                "gulgowski.biz",
                "kirlin.com",
                "christiansen.com",
                "gibson.net",
                "abbott.info",
                "ratke.com",
                "adams.com",
                "streich.com",
                "boehm.org",
                "okeefe.com",
                "klocko.com",
                "erdman.com",
                "bergstrom.com",
                "pfeffer.com",
                "gmail.com",
                "reilly.com",
                "pagac.com",
                "kemmer.biz",
                "crooks.com",
                "schulist.com",
                "purdy.org",
                "rath.com",
                "beatty.com",
                "nolan.biz",
                "kuvalis.com",
                "mraz.info",
                "nikolaus.com",
                "cummerata.info",
                "rolfson.org",
                "emard.com",
                "kuphal.com",
                "russel.com",
                "turcotte.com",
                "kiehn.com",
                "strosin.com",
                "rodriguez.com",
                "schuppe.com",
                "waters.net",
                "jacobson.com",
                "oberbrunner.net",
                "gutkowski.com",
                "cruickshank.org",
                "haley.biz",
                "moen.com",
                "marquardt.net",
                "boyle.com",
                "macejkovic.net",
                "conroy.com",
                "schultz.net",
                "predovic.net",
                "luettgen.biz",
                "simonis.com",
                "mitchell.com",
                "farrell.net",
                "kutch.info",
                "weber.biz",
                "glover.info",
                "toy.biz",
                "fritsch.org",
                "kautzer.com",
                "anderson.com",
                "littel.com",
                "tremblay.com",
                "douglas.org",
                "keeling.net",
                "rowe.com",
                "botsford.net",
                "doyle.info",
                "koss.com",
                "walter.com",
                "rutherford.net",
                "kling.com",
                "bogisich.com",
                "fay.com",
                "sipes.com",
                "dickens.com",
                "rodriguez.net",
                "hamill.biz",
                "beahan.com",
                "lynch.net"
            ],
            "model_type": "Customer Group",
            "icon": "user-friends"
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/search?page=1",
    "from": 1,
    "last_page": 1,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/search?page=1",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/search?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": null,
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": null,
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/search",
    "per_page": 15,
    "prev_page_url": null,
    "to": 2,
    "total": 2
}

Mailboxes - List

requires authentication

List all mailboxes

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/agents?sort_by=name&direction=asc&per_page=15&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents"
);

let params = {
    "sort_by": "name",
    "direction": "asc",
    "per_page": "15",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 2,
            "company_id": 1,
            "company_name": "TimeToReply",
            "name": "Petra Morissette",
            "email": "p.morissette@timetoreply.com",
            "main_type": "Google",
            "active": true,
            "created_at": "2021-01-28 12:47:20",
            "email_usernames": [
                "p.morissette@timetoreply.com"
            ],
            "time_zone": {
                "id": 29,
                "php_timezone": "Europe\/London",
                "friendly_name": "Greenwich Mean Time =>  Dublin, Edinburgh, Lisbon, London"
            },
            "newest_message_date": "2021-02-03 14:12:34",
            "ingestion_started_date": "2020-08-11 17:42:14",
            "ingestion_completed_date": "2021-02-04 12:47:56",
            "ingestion_duration": "4243h:05m:42s",
            "ingestion_duration_seconds": 15275142,
            "user_permissions": [],
            "search_string": "Petra Morissette p.morissette@timetoreply.com",
            "leave_days": [],
            "work_days": [],
            "business_hours": []
        },
        {
            "id": 1,
            "company_id": 1,
            "company_name": "TimeToReply",
            "name": "Emmett Bins",
            "email": "e.bins@timetoreply.com",
            "main_type": "Google",
            "active": true,
            "created_at": "2021-01-28 12:47:20",
            "email_usernames": [
                "e.bins@timetoreply.com"
            ],
            "time_zone": {
                "id": 29,
                "php_timezone": "Europe\/London",
                "friendly_name": "Greenwich Mean Time =>  Dublin, Edinburgh, Lisbon, London"
            },
            "newest_message_date": "2021-02-04 12:11:22",
            "ingestion_started_date": "2020-07-29 10:09:50",
            "ingestion_completed_date": "2021-02-04 12:47:55",
            "ingestion_duration": "4562h:38m:05s",
            "ingestion_duration_seconds": 16425485,
            "user_permissions": [
                7
            ],
            "search_string": "Emmett Bins e.bins@timetoreply.com",
            "leave_days": [],
            "work_days": [],
            "business_hours": []
        },
        {
            "id": 3,
            "company_id": 1,
            "company_name": "TimeToReply",
            "name": "Audie Kunde",
            "email": "a.kunde@timetoreply.com",
            "main_type": "Google",
            "active": true,
            "created_at": "2021-01-28 12:47:20",
            "email_usernames": [
                "a.kunde@timetoreply.com"
            ],
            "time_zone": {
                "id": 29,
                "php_timezone": "Europe\/London",
                "friendly_name": "Greenwich Mean Time =>  Dublin, Edinburgh, Lisbon, London"
            },
            "newest_message_date": "2021-01-22 14:32:34",
            "ingestion_started_date": "2020-05-22 02:52:57",
            "ingestion_completed_date": "2021-02-04 12:48:06",
            "ingestion_duration": "6201h:55m:09s",
            "ingestion_duration_seconds": 22326909,
            "user_permissions": [],
            "search_string": "Audie Kunde a.kunde@timetoreply.com",
            "leave_days": [],
            "work_days": [],
            "business_hours": []
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/agents?page=1",
    "from": 1,
    "last_page": 1,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/agents?page=1",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/agents?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": null,
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": null,
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/agents",
    "per_page": 15,
    "prev_page_url": null,
    "to": 3,
    "total": 3
}

Request   

GET api/entities/agents

Query Parameters

sort_by  string optional  
The field to sort the mailboxes by.

direction  string optional  
Sort asc or desc.

per_page  number optional  
The number of mailboxes to show per page.

page  number optional  
The page number.

search  string optional  
Optional search string.

Mailboxes - Invite

requires authentication

Create a mailbox invitation

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/agents/invite" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"Peter Rabbit","type":1,"email":"peter.rabbit@gmail.com","message":"Hey Pete, please accept this invite."}'

const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/invite"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "Peter Rabbit",
    "type": 1,
    "email": "peter.rabbit@gmail.com",
    "message": "Hey Pete, please accept this invite."
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "success": true,
    "authURL": "http:\/\/portal.timetoreply.com\/authenticate\/2?expires=1612615880&signature=b78a3db5ca6a9aac7390ba24578179c74573fd3aa0cd67f63b22583254a5d2db"
}

Request   

POST api/entities/agents/invite

Body Parameters

name  string  
The name of the Mailbox user.

type  integer  
The type of Mailbox (1 = Gmail, 2 = O365, 4 = MS Exchange, 5 = Mimecast).

email  string  
The email address of the Mailbox.

message  string optional  
A personalised message to send to the mailbox during invitation.

Authentication Invites - Remind

requires authentication

Remind A Mailbox about an Authentication Invitation

Example request:

curl -X PATCH \
    "https://portal.timetoreply.com/api/entities/agents/remind/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/remind/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "PATCH",
    headers,
}).then(response => response.json());

Example response (200):

{
    "status": "Please check the inbox (and spam folder) of the mailbox you just added. Click on the link in the email to grant access to timetoreply so that we can start measuring your email reply times."
}

Request   

PATCH api/entities/agents/remind/{authentication_invite}

URL Parameters

authentication_invite  integer  
The ID of the Authentication invite.

Authentication Invites - Delete

requires authentication

Delete an Authentication Invitation

Example request:

curl -X DELETE \
    "https://portal.timetoreply.com/api/entities/agents/invite/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/invite/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "DELETE",
    headers,
}).then(response => response.json());

Example response (200):

{
    "status": "Authentication invite deleted."
}

Request   

DELETE api/entities/agents/invite/{authentication_invite}

URL Parameters

authentication_invite  integer  
The ID of the Authentication invite.

O365 - List

requires authentication

Load potential O365 Mailboxes

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/agents/load-bulk-agents" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/load-bulk-agents"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "name": "Peter Rabbit",
    "id": "12345abcd",
    "mail": "peter.rabbit@example.com",
    "userPrincipalName": "peter.rabbit@example.com"
}

Request   

GET api/entities/agents/load-bulk-agents

Mimecast - List

requires authentication

Load potential Mimecast mailboxes

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/agents/load-bulk-agents-mimecast" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/load-bulk-agents-mimecast"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):


No-example

Request   

GET api/entities/agents/load-bulk-agents-mimecast

Gmail - List

requires authentication

Load potential Gmail mailboxes

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/agents/load-bulk-agents-gmail" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/load-bulk-agents-gmail"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):


No-example

Request   

GET api/entities/agents/load-bulk-agents-gmail

Mimecast - Search

requires authentication

Search potential Mimecast Mailboxes

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/agents/search-agents-mimecast" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/search-agents-mimecast"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "POST",
    headers,
}).then(response => response.json());

Example response (200):


No-example

Request   

POST api/entities/agents/search-agents-mimecast

Mimecast - Update List

requires authentication

Force an update of potential Mimecast mailboxes

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/agents/force-sync-mimecast-agents" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/force-sync-mimecast-agents"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "POST",
    headers,
}).then(response => response.json());

Example response (200):


No-example

Request   

POST api/entities/agents/force-sync-mimecast-agents

O365 - Search

requires authentication

Search potential O365 Mailboxes

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/agents/search-bulk-agents?search=peter" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/search-bulk-agents"
);

let params = {
    "search": "peter",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):


No-example

Request   

GET api/entities/agents/search-bulk-agents

Query Parameters

search  string  
The search term to use. This will search for mailboxes beginning with the search string.

Entities - IT Help

requires authentication

Request Help from your IT team to set up timetoreply

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/agents/it-help" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"Peter Rabbit","email":"peter.rabbit@gmail.com","message":"eum"}'

const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/it-help"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "Peter Rabbit",
    "email": "peter.rabbit@gmail.com",
    "message": "eum"
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (202):

{
    "status": "Email Sent successfully"
}

Request   

POST api/entities/agents/it-help

Body Parameters

name  string  
The name of your friendly IT person.

email  string  
The email of your friendly IT person.

message  string optional  
An optional message to give to your IT person

Exchange - Bulk Add

requires authentication

Store a list of Exchange Mailboxes

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/agents/store-bulk-exchange" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"service_account_email":"service_account@example.com","service_account_password":"secret","emails":["agent_1@example.com"]}'

const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/store-bulk-exchange"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "service_account_email": "service_account@example.com",
    "service_account_password": "secret",
    "emails": [
        "agent_1@example.com"
    ]
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "total": 4,
    "maxAgents": 100,
    "limitAgents": true
}

Request   

POST api/entities/agents/store-bulk-exchange

Body Parameters

service_account_email  string  
The email address of the service account to use for authentication.

service_account_password  string  
The password of the service account to use for authentication.

emails  string[] optional  
An array of email address to add. This field is optional, but you must supply either a list of emails or a CSV.

emails_csv  file optional  
A CSV of email addresses to add. This file upload is optional but you must supply either a CSV or a list of emails.

Mimecast - Token

requires authentication

Generate a Mimecast token from a username and password

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/agents/mimecast-auth" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"username":"p.rabbit@example.com","password":"secret"}'

const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/mimecast-auth"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "username": "p.rabbit@example.com",
    "password": "secret"
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "status": "We have successfully created a Mimecast authentication token. Please go to https:\/\/portal.timetoreply.com\/api\/entities\/agents\/load-bulk-agents-mimecast to select which mailboxes to add"
}

Request   

POST api/entities/agents/mimecast-auth

Body Parameters

username  string  
The Mimecast username.

password  string  
The Mimecast password.

Mimecast - Bulk Add

requires authentication

Add a list of email addresses as mailboxes

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/agents/mimecast-select-bulk" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"emails":["peter.rabbit@mimecast.com"]}'

const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/mimecast-select-bulk"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "emails": [
        "peter.rabbit@mimecast.com"
    ]
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

[
    "peter.rabbit@mimecast.com"
]

Request   

POST api/entities/agents/mimecast-select-bulk

Body Parameters

emails  string[]  
An array of Mimecast emails.

O365 - Bulk Add

requires authentication

Store a list of O365 Mailboxes

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/agents/msgraph-select-bulk" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"users":[{"id":"12345-12345-12345","mail":"peter.rabbit@o365.com","name":"Peter Rabbit","userPrincipalName":"peter.rabbit@o365.com"},{"id":"12345-12345-12345","mail":"peter.rabbit@o365.com","name":"Peter Rabbit","userPrincipalName":"peter.rabbit@o365.com"}]}'

const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/msgraph-select-bulk"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "users": [
        {
            "id": "12345-12345-12345",
            "mail": "peter.rabbit@o365.com",
            "name": "Peter Rabbit",
            "userPrincipalName": "peter.rabbit@o365.com"
        },
        {
            "id": "12345-12345-12345",
            "mail": "peter.rabbit@o365.com",
            "name": "Peter Rabbit",
            "userPrincipalName": "peter.rabbit@o365.com"
        }
    ]
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "total": 4,
    "maxAgents": 100,
    "limitAgents": true
}

Request   

POST api/entities/agents/msgraph-select-bulk

Body Parameters

users  object[]  
An array of O365 "user" objects.

users[].id  string  
The O365 user ID.

users[].mail  string  
The O365 user Email.

users[].name  string  
The O365 user's name.

users[].userPrincipalName  string  
The O365 User Principal Name.

Gmail - Bulk Add

requires authentication

Add multiple mailboxes at once

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/agents/gmail-select-bulk" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"users":[{"email":"peter.rabbit@gmail.com","name":"Peter Rabbit"},{"email":"peter.rabbit@gmail.com","name":"Peter Rabbit"}]}'

const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/gmail-select-bulk"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "users": [
        {
            "email": "peter.rabbit@gmail.com",
            "name": "Peter Rabbit"
        },
        {
            "email": "peter.rabbit@gmail.com",
            "name": "Peter Rabbit"
        }
    ]
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

[
    "peter.rabbit@gmail.com"
]

Request   

POST api/entities/agents/gmail-select-bulk

Body Parameters

users  object[] optional  
an array of gmail "user" objects with fields email and name.

users[].email  string  
The email address of the mailbox to add.

users[].name  string  
The name of the mailbox to add.

Imap - Update

requires authentication

Update Imap Mailbox

Example request:

curl -X PATCH \
    "https://portal.timetoreply.com/api/entities/agents/1/imap" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"host":"mail.example.com","port":143,"encryption":"tls","username":"example@example.com","password":"secret"}'

const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/1/imap"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "host": "mail.example.com",
    "port": 143,
    "encryption": "tls",
    "username": "example@example.com",
    "password": "secret"
}

fetch(url, {
    method: "PATCH",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "status": "Agent IMAP credentials updated successfully."
}

Request   

PATCH api/entities/agents/{agent}/imap

URL Parameters

agent  integer  
The ID of the agent/mailbox to update.

Body Parameters

host  string  
The IMAP Host.

port  integer  
The IMAP port.

encryption  string  
The IMAP encryption type.

username  string  
The IMAP username.

password  string  
The IMAP password.

Mailboxes - Delete

requires authentication

Delete a mailbox

Example request:

curl -X DELETE \
    "https://portal.timetoreply.com/api/entities/agents/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "DELETE",
    headers,
}).then(response => response.json());

Example response (200):

{
    "status": "Agent deletion complete."
}

Request   

DELETE api/entities/agents/{agent}

URL Parameters

agent  integer  
The ID of the mailbox to delete.

Mailboxes - Re-authenticate

Send a re-authentication request to a mailbox.

requires authentication

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/agents/1/re-auth" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/1/re-auth"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "status": "We've sent the Re-Authentication email to Emmett Bins. Please ask them to check their email and SPAM box"
}

Request   

GET api/entities/agents/{agent}/re-auth

URL Parameters

agent  integer  
The ID of the mailbox to send a re-authentication request to.

Mailboxes - Update

requires authentication

Update a mailbox

Example request:

curl -X PATCH \
    "https://portal.timetoreply.com/api/entities/agents/1/update" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"Peter Rabbit","timeZone":1,"aliases":["alias@example.net"]}'

const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/1/update"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "Peter Rabbit",
    "timeZone": 1,
    "aliases": [
        "alias@example.net"
    ]
}

fetch(url, {
    method: "PATCH",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "status": "Agent updated successfully. Since the agent aliases or timezone were updated, we will now update reply times in the background"
}

Request   

PATCH api/entities/agents/{agent}/update

URL Parameters

agent  integer  
The ID of the mailbox to update.

Body Parameters

name  string  
The name of the mailbox.

timeZone  integer  
The ID of the TimeZone for the mailbox.

aliases  string[] optional  
An array of email aliases for the mailbox.

Customers - List

requires authentication

Get all existing customers.

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/customers?per_page=25&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/customers"
);

let params = {
    "per_page": "25",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 1,
            "name": "top@customer.com",
            "email_usernames": [
                "top@customer.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 2,
            "name": "customer.com",
            "email_usernames": [
                "customer.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 3,
            "name": "emmy.cummerata@green.com",
            "email_usernames": [
                "emmy.cummerata@green.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 4,
            "name": "kris.camryn@jenkins.com",
            "email_usernames": [
                "kris.camryn@jenkins.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 5,
            "name": "zane.langworth@lowe.com",
            "email_usernames": [
                "zane.langworth@lowe.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 6,
            "name": "lmcglynn@ebert.com",
            "email_usernames": [
                "lmcglynn@ebert.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 7,
            "name": "rutherford.mozell@yahoo.com",
            "email_usernames": [
                "rutherford.mozell@yahoo.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 8,
            "name": "khalil.wunsch@yahoo.com",
            "email_usernames": [
                "khalil.wunsch@yahoo.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 9,
            "name": "praynor@gibson.com",
            "email_usernames": [
                "praynor@gibson.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 10,
            "name": "kyost@beer.org",
            "email_usernames": [
                "kyost@beer.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 11,
            "name": "rickey.spinka@mcglynn.com",
            "email_usernames": [
                "rickey.spinka@mcglynn.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 12,
            "name": "schuppe.jonatan@leffler.net",
            "email_usernames": [
                "schuppe.jonatan@leffler.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 13,
            "name": "camren36@koss.com",
            "email_usernames": [
                "camren36@koss.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 14,
            "name": "qmills@keebler.com",
            "email_usernames": [
                "qmills@keebler.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 15,
            "name": "kamren50@lebsack.com",
            "email_usernames": [
                "kamren50@lebsack.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 16,
            "name": "legros.lisa@kihn.net",
            "email_usernames": [
                "legros.lisa@kihn.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 17,
            "name": "heidenreich.felton@rolfson.com",
            "email_usernames": [
                "heidenreich.felton@rolfson.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 18,
            "name": "ulang@okon.com",
            "email_usernames": [
                "ulang@okon.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 19,
            "name": "tking@hotmail.com",
            "email_usernames": [
                "tking@hotmail.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 20,
            "name": "pete.koss@bednar.info",
            "email_usernames": [
                "pete.koss@bednar.info"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 21,
            "name": "orie61@hessel.com",
            "email_usernames": [
                "orie61@hessel.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 22,
            "name": "janice09@barrows.com",
            "email_usernames": [
                "janice09@barrows.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 23,
            "name": "wkutch@feest.com",
            "email_usernames": [
                "wkutch@feest.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 24,
            "name": "schimmel.quinton@runolfsson.com",
            "email_usernames": [
                "schimmel.quinton@runolfsson.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 25,
            "name": "wdibbert@marvin.info",
            "email_usernames": [
                "wdibbert@marvin.info"
            ],
            "model_type": "Customer",
            "icon": "user"
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=1",
    "from": 1,
    "last_page": 9,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=9",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=2",
            "label": 2,
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=3",
            "label": 3,
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=4",
            "label": 4,
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=5",
            "label": 5,
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=6",
            "label": 6,
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=7",
            "label": 7,
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=8",
            "label": 8,
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=9",
            "label": 9,
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=2",
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=2",
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/customers",
    "per_page": 25,
    "prev_page_url": null,
    "to": 25,
    "total": 213
}

Request   

GET api/entities/customers

Query Parameters

per_page  integer optional  
For paginated results, how many results per page. Max 200.

page  integer optional  
For paginated results, which page to get.

Customers - Store

requires authentication

Store a new customer

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/customers" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"customer@example.com"}'

const url = new URL(
    "https://portal.timetoreply.com/api/entities/customers"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "customer@example.com"
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "type": "email",
    "name": "customer@example.com",
    "id": 214
}

Request   

POST api/entities/customers

Body Parameters

name  string optional  
The email address or domain of the Customer.

Customers - Delete

requires authentication

Delete a customer

Example request:

curl -X DELETE \
    "https://portal.timetoreply.com/api/entities/customers/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/customers/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "DELETE",
    headers,
}).then(response => response.json());

Example response (200):

{
    "status": "Customer deleted."
}

Request   

DELETE api/entities/customers/{customer}

URL Parameters

customer  integer  
The ID of the customer to Delete.

Customer Groups - List

requires authentication

List all Customer Groups

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/customer-groups?sort_by=name&direction=asc&per_page=15&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/customer-groups"
);

let params = {
    "sort_by": "name",
    "direction": "asc",
    "per_page": "15",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 1,
            "company_id": 1,
            "name": "Top Revenue Customers",
            "crm_type": null,
            "customer_emails": [
                "emmy.cummerata@green.com",
                "zane.langworth@lowe.com",
                "rutherford.mozell@yahoo.com",
                "praynor@gibson.com",
                "rickey.spinka@mcglynn.com",
                "camren36@koss.com",
                "kamren50@lebsack.com",
                "heidenreich.felton@rolfson.com",
                "tking@hotmail.com",
                "orie61@hessel.com",
                "wkutch@feest.com",
                "wdibbert@marvin.info",
                "bart.walter@skiles.org",
                "pwindler@kshlerin.com",
                "jalyn18@paucek.net",
                "emory88@schaden.com",
                "herzog.kendall@jaskolski.com",
                "ustiedemann@pagac.org",
                "zweber@reinger.org",
                "rmetz@hartmann.com",
                "william.rowe@stehr.com",
                "robert40@emard.net",
                "jayde.hermiston@nienow.com",
                "ursula.zemlak@grady.biz",
                "fhermann@mcclure.com",
                "kiley89@mraz.com",
                "vanessa83@goyette.com",
                "ftromp@walter.com",
                "rhoeger@orn.com",
                "pattie.kohler@dietrich.com",
                "closed@timetoreply.com",
                "beier.kelsie@rodriguez.org",
                "bcarter@pfeffer.biz",
                "cornell.oconner@gottlieb.net",
                "rosalinda.effertz@emard.com",
                "lang.cynthia@bogisich.com",
                "hhackett@bayer.com",
                "zieme.renee@kulas.org",
                "conner.schamberger@jacobi.com",
                "julianne.toy@gusikowski.com",
                "berta.berge@collier.com",
                "demetris.bartoletti@kirlin.com",
                "hstamm@russel.net",
                "gladys.nader@hotmail.com",
                "schuster.vilma@schumm.com",
                "awillms@ledner.org",
                "lolita.hoppe@kertzmann.biz",
                "jeffery16@ohara.info",
                "jeremie.von@gusikowski.com",
                "anita.johns@huels.net",
                "hortense.walter@flatley.com",
                "hartmann.hailee@prohaska.org",
                "satterfield.maia@carroll.org",
                "karelle.wisoky@zemlak.com",
                "tkozey@dibbert.biz",
                "delilah07@moen.com",
                "nparker@wunsch.com",
                "rhuel@runte.net",
                "ned34@wisoky.org",
                "bratke@shanahan.org",
                "eleanore.ernser@keeling.info",
                "geo03@koepp.net",
                "itzel.greenholt@hermann.com",
                "harris.alysson@terry.com",
                "kassulke.gene@jaskolski.com",
                "molly36@borer.com",
                "bashirian.casandra@corwin.info",
                "rath.monte@kuhn.com",
                "darren65@runte.net",
                "isidro58@mohr.info",
                "jacynthe31@hotmail.com",
                "wwisoky@ohara.com",
                "little.heather@schmitt.com",
                "corine36@torphy.com",
                "skyla.herman@grant.com",
                "amina.thompson@ziemann.com",
                "sanford23@becker.org",
                "kuvalis.ike@buckridge.info",
                "lourdes43@cruickshank.net",
                "terrell.haley@raynor.org",
                "ocie45@windler.com",
                "jewell.upton@kulas.info",
                "herta24@koss.com",
                "vesta.spencer@shanahan.biz",
                "ryan.pearline@schuster.biz",
                "muller.jalon@hudson.com",
                "kuhlman.antonina@yahoo.com",
                "tweber@crist.com",
                "mallory96@sanford.com",
                "nikolaus.sigrid@schultz.net",
                "keshaun58@turner.org",
                "lessie.lehner@frami.com",
                "pwilkinson@jacobi.info",
                "windler.cristopher@gutkowski.com",
                "burdette.orn@williamson.com",
                "mills.delfina@ondricka.com",
                "yost.norberto@daniel.info",
                "melba37@terry.com",
                "abrekke@goyette.biz",
                "aliya97@schmidt.com",
                "swift.ashley@ortiz.biz",
                "vcummings@reynolds.com",
                "jacobson.sheldon@pouros.com",
                "katharina06@hills.com",
                "dahlia67@koepp.org",
                "kristin.donnelly@hotmail.com"
            ],
            "customer_domains": [
                "jenkins.com",
                "ebert.com",
                "yahoo.com",
                "beer.org",
                "leffler.net",
                "keebler.com",
                "kihn.net",
                "okon.com",
                "bednar.info",
                "barrows.com",
                "runolfsson.com",
                "huel.biz",
                "bauch.com",
                "parisian.com",
                "lowe.org",
                "bogisich.org",
                "bechtelar.net",
                "feeney.com",
                "brown.com",
                "gulgowski.biz",
                "kirlin.com",
                "christiansen.com",
                "gibson.net",
                "abbott.info",
                "ratke.com",
                "adams.com",
                "streich.com",
                "boehm.org",
                "okeefe.com",
                "klocko.com",
                "erdman.com",
                "bergstrom.com",
                "pfeffer.com",
                "gmail.com",
                "reilly.com",
                "pagac.com",
                "kemmer.biz",
                "crooks.com",
                "schulist.com",
                "purdy.org",
                "rath.com",
                "beatty.com",
                "nolan.biz",
                "kuvalis.com",
                "mraz.info",
                "nikolaus.com",
                "cummerata.info",
                "rolfson.org",
                "emard.com",
                "kuphal.com",
                "russel.com",
                "turcotte.com",
                "kiehn.com",
                "strosin.com",
                "rodriguez.com",
                "schuppe.com",
                "waters.net",
                "jacobson.com",
                "oberbrunner.net",
                "gutkowski.com",
                "cruickshank.org",
                "haley.biz",
                "moen.com",
                "marquardt.net",
                "boyle.com",
                "macejkovic.net",
                "conroy.com",
                "schultz.net",
                "predovic.net",
                "luettgen.biz",
                "simonis.com",
                "mitchell.com",
                "farrell.net",
                "kutch.info",
                "weber.biz",
                "glover.info",
                "toy.biz",
                "fritsch.org",
                "kautzer.com",
                "anderson.com",
                "littel.com",
                "tremblay.com",
                "douglas.org",
                "keeling.net",
                "rowe.com",
                "botsford.net",
                "doyle.info",
                "koss.com",
                "walter.com",
                "rutherford.net",
                "kling.com",
                "bogisich.com",
                "fay.com",
                "sipes.com",
                "dickens.com",
                "rodriguez.net",
                "hamill.biz",
                "beahan.com",
                "lynch.net"
            ],
            "user_permissions": [
                7
            ],
            "search_string": "Top Revenue Customers emmy.cummerata@green.com zane.langworth@lowe.com rutherford.mozell@yahoo.com praynor@gibson.com rickey.spinka@mcglynn.com camren36@koss.com kamren50@lebsack.com heidenreich.felton@rolfson.com tking@hotmail.com orie61@hessel.com wkutch@feest.com wdibbert@marvin.info bart.walter@skiles.org pwindler@kshlerin.com jalyn18@paucek.net emory88@schaden.com herzog.kendall@jaskolski.com ustiedemann@pagac.org zweber@reinger.org rmetz@hartmann.com william.rowe@stehr.com robert40@emard.net jayde.hermiston@nienow.com ursula.zemlak@grady.biz fhermann@mcclure.com kiley89@mraz.com vanessa83@goyette.com ftromp@walter.com rhoeger@orn.com pattie.kohler@dietrich.com closed@timetoreply.com beier.kelsie@rodriguez.org bcarter@pfeffer.biz cornell.oconner@gottlieb.net rosalinda.effertz@emard.com lang.cynthia@bogisich.com hhackett@bayer.com zieme.renee@kulas.org conner.schamberger@jacobi.com julianne.toy@gusikowski.com berta.berge@collier.com demetris.bartoletti@kirlin.com hstamm@russel.net gladys.nader@hotmail.com schuster.vilma@schumm.com awillms@ledner.org lolita.hoppe@kertzmann.biz jeffery16@ohara.info jeremie.von@gusikowski.com anita.johns@huels.net hortense.walter@flatley.com hartmann.hailee@prohaska.org satterfield.maia@carroll.org karelle.wisoky@zemlak.com tkozey@dibbert.biz delilah07@moen.com nparker@wunsch.com rhuel@runte.net ned34@wisoky.org bratke@shanahan.org eleanore.ernser@keeling.info geo03@koepp.net itzel.greenholt@hermann.com harris.alysson@terry.com kassulke.gene@jaskolski.com molly36@borer.com bashirian.casandra@corwin.info rath.monte@kuhn.com darren65@runte.net isidro58@mohr.info jacynthe31@hotmail.com wwisoky@ohara.com little.heather@schmitt.com corine36@torphy.com skyla.herman@grant.com amina.thompson@ziemann.com sanford23@becker.org kuvalis.ike@buckridge.info lourdes43@cruickshank.net terrell.haley@raynor.org ocie45@windler.com jewell.upton@kulas.info herta24@koss.com vesta.spencer@shanahan.biz ryan.pearline@schuster.biz muller.jalon@hudson.com kuhlman.antonina@yahoo.com tweber@crist.com mallory96@sanford.com nikolaus.sigrid@schultz.net keshaun58@turner.org lessie.lehner@frami.com pwilkinson@jacobi.info windler.cristopher@gutkowski.com burdette.orn@williamson.com mills.delfina@ondricka.com yost.norberto@daniel.info melba37@terry.com abrekke@goyette.biz aliya97@schmidt.com swift.ashley@ortiz.biz vcummings@reynolds.com jacobson.sheldon@pouros.com katharina06@hills.com dahlia67@koepp.org kristin.donnelly@hotmail.com jenkins.com ebert.com yahoo.com beer.org leffler.net keebler.com kihn.net okon.com bednar.info barrows.com runolfsson.com huel.biz bauch.com parisian.com lowe.org bogisich.org bechtelar.net feeney.com brown.com gulgowski.biz kirlin.com christiansen.com gibson.net abbott.info ratke.com adams.com streich.com boehm.org okeefe.com klocko.com erdman.com bergstrom.com pfeffer.com gmail.com reilly.com pagac.com kemmer.biz crooks.com schulist.com purdy.org rath.com beatty.com nolan.biz kuvalis.com mraz.info nikolaus.com cummerata.info rolfson.org emard.com kuphal.com russel.com turcotte.com kiehn.com strosin.com rodriguez.com schuppe.com waters.net jacobson.com oberbrunner.net gutkowski.com cruickshank.org haley.biz moen.com marquardt.net boyle.com macejkovic.net conroy.com schultz.net predovic.net luettgen.biz simonis.com mitchell.com farrell.net kutch.info weber.biz glover.info toy.biz fritsch.org kautzer.com anderson.com littel.com tremblay.com douglas.org keeling.net rowe.com botsford.net doyle.info koss.com walter.com rutherford.net kling.com bogisich.com fay.com sipes.com dickens.com rodriguez.net hamill.biz beahan.com lynch.net"
        },
        {
            "id": 2,
            "company_id": 1,
            "name": "Hubspot Customer Group",
            "crm_type": "hubspot",
            "customer_emails": [
                "emmy.cummerata@green.com",
                "zane.langworth@lowe.com",
                "rutherford.mozell@yahoo.com",
                "praynor@gibson.com",
                "rickey.spinka@mcglynn.com",
                "camren36@koss.com",
                "kamren50@lebsack.com",
                "heidenreich.felton@rolfson.com",
                "tking@hotmail.com",
                "orie61@hessel.com",
                "wkutch@feest.com",
                "wdibbert@marvin.info",
                "bart.walter@skiles.org",
                "pwindler@kshlerin.com",
                "jalyn18@paucek.net",
                "emory88@schaden.com",
                "herzog.kendall@jaskolski.com",
                "ustiedemann@pagac.org",
                "zweber@reinger.org",
                "rmetz@hartmann.com",
                "william.rowe@stehr.com",
                "robert40@emard.net",
                "jayde.hermiston@nienow.com",
                "ursula.zemlak@grady.biz",
                "fhermann@mcclure.com",
                "kiley89@mraz.com",
                "vanessa83@goyette.com",
                "ftromp@walter.com",
                "rhoeger@orn.com",
                "pattie.kohler@dietrich.com",
                "closed@timetoreply.com",
                "beier.kelsie@rodriguez.org",
                "bcarter@pfeffer.biz",
                "cornell.oconner@gottlieb.net",
                "rosalinda.effertz@emard.com",
                "lang.cynthia@bogisich.com",
                "hhackett@bayer.com",
                "zieme.renee@kulas.org",
                "conner.schamberger@jacobi.com",
                "julianne.toy@gusikowski.com",
                "berta.berge@collier.com",
                "demetris.bartoletti@kirlin.com",
                "hstamm@russel.net",
                "gladys.nader@hotmail.com",
                "schuster.vilma@schumm.com",
                "awillms@ledner.org",
                "lolita.hoppe@kertzmann.biz",
                "jeffery16@ohara.info",
                "jeremie.von@gusikowski.com",
                "anita.johns@huels.net",
                "hortense.walter@flatley.com",
                "hartmann.hailee@prohaska.org",
                "satterfield.maia@carroll.org",
                "karelle.wisoky@zemlak.com",
                "tkozey@dibbert.biz",
                "delilah07@moen.com",
                "nparker@wunsch.com",
                "rhuel@runte.net",
                "ned34@wisoky.org",
                "bratke@shanahan.org",
                "eleanore.ernser@keeling.info",
                "geo03@koepp.net",
                "itzel.greenholt@hermann.com",
                "harris.alysson@terry.com",
                "kassulke.gene@jaskolski.com",
                "molly36@borer.com",
                "bashirian.casandra@corwin.info",
                "rath.monte@kuhn.com",
                "darren65@runte.net",
                "isidro58@mohr.info",
                "jacynthe31@hotmail.com",
                "wwisoky@ohara.com",
                "little.heather@schmitt.com",
                "corine36@torphy.com",
                "skyla.herman@grant.com",
                "amina.thompson@ziemann.com",
                "sanford23@becker.org",
                "kuvalis.ike@buckridge.info",
                "lourdes43@cruickshank.net",
                "terrell.haley@raynor.org",
                "ocie45@windler.com",
                "jewell.upton@kulas.info",
                "herta24@koss.com",
                "vesta.spencer@shanahan.biz",
                "ryan.pearline@schuster.biz",
                "muller.jalon@hudson.com",
                "kuhlman.antonina@yahoo.com",
                "tweber@crist.com",
                "mallory96@sanford.com",
                "nikolaus.sigrid@schultz.net",
                "keshaun58@turner.org",
                "lessie.lehner@frami.com",
                "pwilkinson@jacobi.info",
                "windler.cristopher@gutkowski.com",
                "burdette.orn@williamson.com",
                "mills.delfina@ondricka.com",
                "yost.norberto@daniel.info",
                "melba37@terry.com",
                "abrekke@goyette.biz",
                "aliya97@schmidt.com",
                "swift.ashley@ortiz.biz",
                "vcummings@reynolds.com",
                "jacobson.sheldon@pouros.com",
                "katharina06@hills.com",
                "dahlia67@koepp.org",
                "kristin.donnelly@hotmail.com"
            ],
            "customer_domains": [
                "jenkins.com",
                "ebert.com",
                "yahoo.com",
                "beer.org",
                "leffler.net",
                "keebler.com",
                "kihn.net",
                "okon.com",
                "bednar.info",
                "barrows.com",
                "runolfsson.com",
                "huel.biz",
                "bauch.com",
                "parisian.com",
                "lowe.org",
                "bogisich.org",
                "bechtelar.net",
                "feeney.com",
                "brown.com",
                "gulgowski.biz",
                "kirlin.com",
                "christiansen.com",
                "gibson.net",
                "abbott.info",
                "ratke.com",
                "adams.com",
                "streich.com",
                "boehm.org",
                "okeefe.com",
                "klocko.com",
                "erdman.com",
                "bergstrom.com",
                "pfeffer.com",
                "gmail.com",
                "reilly.com",
                "pagac.com",
                "kemmer.biz",
                "crooks.com",
                "schulist.com",
                "purdy.org",
                "rath.com",
                "beatty.com",
                "nolan.biz",
                "kuvalis.com",
                "mraz.info",
                "nikolaus.com",
                "cummerata.info",
                "rolfson.org",
                "emard.com",
                "kuphal.com",
                "russel.com",
                "turcotte.com",
                "kiehn.com",
                "strosin.com",
                "rodriguez.com",
                "schuppe.com",
                "waters.net",
                "jacobson.com",
                "oberbrunner.net",
                "gutkowski.com",
                "cruickshank.org",
                "haley.biz",
                "moen.com",
                "marquardt.net",
                "boyle.com",
                "macejkovic.net",
                "conroy.com",
                "schultz.net",
                "predovic.net",
                "luettgen.biz",
                "simonis.com",
                "mitchell.com",
                "farrell.net",
                "kutch.info",
                "weber.biz",
                "glover.info",
                "toy.biz",
                "fritsch.org",
                "kautzer.com",
                "anderson.com",
                "littel.com",
                "tremblay.com",
                "douglas.org",
                "keeling.net",
                "rowe.com",
                "botsford.net",
                "doyle.info",
                "koss.com",
                "walter.com",
                "rutherford.net",
                "kling.com",
                "bogisich.com",
                "fay.com",
                "sipes.com",
                "dickens.com",
                "rodriguez.net",
                "hamill.biz",
                "beahan.com",
                "lynch.net"
            ],
            "user_permissions": [],
            "search_string": "Hubspot Customer Group emmy.cummerata@green.com zane.langworth@lowe.com rutherford.mozell@yahoo.com praynor@gibson.com rickey.spinka@mcglynn.com camren36@koss.com kamren50@lebsack.com heidenreich.felton@rolfson.com tking@hotmail.com orie61@hessel.com wkutch@feest.com wdibbert@marvin.info bart.walter@skiles.org pwindler@kshlerin.com jalyn18@paucek.net emory88@schaden.com herzog.kendall@jaskolski.com ustiedemann@pagac.org zweber@reinger.org rmetz@hartmann.com william.rowe@stehr.com robert40@emard.net jayde.hermiston@nienow.com ursula.zemlak@grady.biz fhermann@mcclure.com kiley89@mraz.com vanessa83@goyette.com ftromp@walter.com rhoeger@orn.com pattie.kohler@dietrich.com closed@timetoreply.com beier.kelsie@rodriguez.org bcarter@pfeffer.biz cornell.oconner@gottlieb.net rosalinda.effertz@emard.com lang.cynthia@bogisich.com hhackett@bayer.com zieme.renee@kulas.org conner.schamberger@jacobi.com julianne.toy@gusikowski.com berta.berge@collier.com demetris.bartoletti@kirlin.com hstamm@russel.net gladys.nader@hotmail.com schuster.vilma@schumm.com awillms@ledner.org lolita.hoppe@kertzmann.biz jeffery16@ohara.info jeremie.von@gusikowski.com anita.johns@huels.net hortense.walter@flatley.com hartmann.hailee@prohaska.org satterfield.maia@carroll.org karelle.wisoky@zemlak.com tkozey@dibbert.biz delilah07@moen.com nparker@wunsch.com rhuel@runte.net ned34@wisoky.org bratke@shanahan.org eleanore.ernser@keeling.info geo03@koepp.net itzel.greenholt@hermann.com harris.alysson@terry.com kassulke.gene@jaskolski.com molly36@borer.com bashirian.casandra@corwin.info rath.monte@kuhn.com darren65@runte.net isidro58@mohr.info jacynthe31@hotmail.com wwisoky@ohara.com little.heather@schmitt.com corine36@torphy.com skyla.herman@grant.com amina.thompson@ziemann.com sanford23@becker.org kuvalis.ike@buckridge.info lourdes43@cruickshank.net terrell.haley@raynor.org ocie45@windler.com jewell.upton@kulas.info herta24@koss.com vesta.spencer@shanahan.biz ryan.pearline@schuster.biz muller.jalon@hudson.com kuhlman.antonina@yahoo.com tweber@crist.com mallory96@sanford.com nikolaus.sigrid@schultz.net keshaun58@turner.org lessie.lehner@frami.com pwilkinson@jacobi.info windler.cristopher@gutkowski.com burdette.orn@williamson.com mills.delfina@ondricka.com yost.norberto@daniel.info melba37@terry.com abrekke@goyette.biz aliya97@schmidt.com swift.ashley@ortiz.biz vcummings@reynolds.com jacobson.sheldon@pouros.com katharina06@hills.com dahlia67@koepp.org kristin.donnelly@hotmail.com jenkins.com ebert.com yahoo.com beer.org leffler.net keebler.com kihn.net okon.com bednar.info barrows.com runolfsson.com huel.biz bauch.com parisian.com lowe.org bogisich.org bechtelar.net feeney.com brown.com gulgowski.biz kirlin.com christiansen.com gibson.net abbott.info ratke.com adams.com streich.com boehm.org okeefe.com klocko.com erdman.com bergstrom.com pfeffer.com gmail.com reilly.com pagac.com kemmer.biz crooks.com schulist.com purdy.org rath.com beatty.com nolan.biz kuvalis.com mraz.info nikolaus.com cummerata.info rolfson.org emard.com kuphal.com russel.com turcotte.com kiehn.com strosin.com rodriguez.com schuppe.com waters.net jacobson.com oberbrunner.net gutkowski.com cruickshank.org haley.biz moen.com marquardt.net boyle.com macejkovic.net conroy.com schultz.net predovic.net luettgen.biz simonis.com mitchell.com farrell.net kutch.info weber.biz glover.info toy.biz fritsch.org kautzer.com anderson.com littel.com tremblay.com douglas.org keeling.net rowe.com botsford.net doyle.info koss.com walter.com rutherford.net kling.com bogisich.com fay.com sipes.com dickens.com rodriguez.net hamill.biz beahan.com lynch.net"
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/customer-groups?page=1",
    "from": 1,
    "last_page": 1,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/customer-groups?page=1",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/customer-groups?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": null,
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": null,
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/customer-groups",
    "per_page": 15,
    "prev_page_url": null,
    "to": 2,
    "total": 2
}

Request   

GET api/entities/customer-groups

Query Parameters

sort_by  string optional  
The field to sort the mailboxes by.

direction  string optional  
Sort asc or desc.

per_page  number optional  
The number of customer groups to show per page.

page  number optional  
The page number.

search  string optional  
Optional search string.

Customer Groups - Store

requires authentication

Store a Customer Group

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/customer-groups" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"Top Customers","emails":["customer_one@example.net"],"domains":["example.com"]}'

const url = new URL(
    "https://portal.timetoreply.com/api/entities/customer-groups"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "Top Customers",
    "emails": [
        "customer_one@example.net"
    ],
    "domains": [
        "example.com"
    ]
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "id": 3,
    "name": "Top Customers",
    "members": {
        "emails": [
            "customer_one@example.net"
        ],
        "domains": [
            "example.com"
        ]
    }
}

Request   

POST api/entities/customer-groups

Body Parameters

name  string  
The name of the Customer Group.

emails  string[] optional  
An array of customer email addresses.

domains  string[] optional  
An array of customer domains.

upload  file optional  
A CSV of customer domains and/or emails.

Customer Groups - Show

requires authentication

Show a single Customer Group

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/customer-groups/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/customer-groups/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "id": 1,
    "name": "Top Revenue Customers",
    "email_usernames": [
        "emmy.cummerata@green.com",
        "zane.langworth@lowe.com",
        "rutherford.mozell@yahoo.com",
        "praynor@gibson.com",
        "rickey.spinka@mcglynn.com",
        "camren36@koss.com",
        "kamren50@lebsack.com",
        "heidenreich.felton@rolfson.com",
        "tking@hotmail.com",
        "orie61@hessel.com",
        "wkutch@feest.com",
        "wdibbert@marvin.info",
        "bart.walter@skiles.org",
        "pwindler@kshlerin.com",
        "jalyn18@paucek.net",
        "emory88@schaden.com",
        "herzog.kendall@jaskolski.com",
        "ustiedemann@pagac.org",
        "zweber@reinger.org",
        "rmetz@hartmann.com",
        "william.rowe@stehr.com",
        "robert40@emard.net",
        "jayde.hermiston@nienow.com",
        "ursula.zemlak@grady.biz",
        "fhermann@mcclure.com",
        "kiley89@mraz.com",
        "vanessa83@goyette.com",
        "ftromp@walter.com",
        "rhoeger@orn.com",
        "pattie.kohler@dietrich.com",
        "closed@timetoreply.com",
        "beier.kelsie@rodriguez.org",
        "bcarter@pfeffer.biz",
        "cornell.oconner@gottlieb.net",
        "rosalinda.effertz@emard.com",
        "lang.cynthia@bogisich.com",
        "hhackett@bayer.com",
        "zieme.renee@kulas.org",
        "conner.schamberger@jacobi.com",
        "julianne.toy@gusikowski.com",
        "berta.berge@collier.com",
        "demetris.bartoletti@kirlin.com",
        "hstamm@russel.net",
        "gladys.nader@hotmail.com",
        "schuster.vilma@schumm.com",
        "awillms@ledner.org",
        "lolita.hoppe@kertzmann.biz",
        "jeffery16@ohara.info",
        "jeremie.von@gusikowski.com",
        "anita.johns@huels.net",
        "hortense.walter@flatley.com",
        "hartmann.hailee@prohaska.org",
        "satterfield.maia@carroll.org",
        "karelle.wisoky@zemlak.com",
        "tkozey@dibbert.biz",
        "delilah07@moen.com",
        "nparker@wunsch.com",
        "rhuel@runte.net",
        "ned34@wisoky.org",
        "bratke@shanahan.org",
        "eleanore.ernser@keeling.info",
        "geo03@koepp.net",
        "itzel.greenholt@hermann.com",
        "harris.alysson@terry.com",
        "kassulke.gene@jaskolski.com",
        "molly36@borer.com",
        "bashirian.casandra@corwin.info",
        "rath.monte@kuhn.com",
        "darren65@runte.net",
        "isidro58@mohr.info",
        "jacynthe31@hotmail.com",
        "wwisoky@ohara.com",
        "little.heather@schmitt.com",
        "corine36@torphy.com",
        "skyla.herman@grant.com",
        "amina.thompson@ziemann.com",
        "sanford23@becker.org",
        "kuvalis.ike@buckridge.info",
        "lourdes43@cruickshank.net",
        "terrell.haley@raynor.org",
        "ocie45@windler.com",
        "jewell.upton@kulas.info",
        "herta24@koss.com",
        "vesta.spencer@shanahan.biz",
        "ryan.pearline@schuster.biz",
        "muller.jalon@hudson.com",
        "kuhlman.antonina@yahoo.com",
        "tweber@crist.com",
        "mallory96@sanford.com",
        "nikolaus.sigrid@schultz.net",
        "keshaun58@turner.org",
        "lessie.lehner@frami.com",
        "pwilkinson@jacobi.info",
        "windler.cristopher@gutkowski.com",
        "burdette.orn@williamson.com",
        "mills.delfina@ondricka.com",
        "yost.norberto@daniel.info",
        "melba37@terry.com",
        "abrekke@goyette.biz",
        "aliya97@schmidt.com",
        "swift.ashley@ortiz.biz",
        "vcummings@reynolds.com",
        "jacobson.sheldon@pouros.com",
        "katharina06@hills.com",
        "dahlia67@koepp.org",
        "kristin.donnelly@hotmail.com"
    ],
    "customer_domains": [
        "jenkins.com",
        "ebert.com",
        "yahoo.com",
        "beer.org",
        "leffler.net",
        "keebler.com",
        "kihn.net",
        "okon.com",
        "bednar.info",
        "barrows.com",
        "runolfsson.com",
        "huel.biz",
        "bauch.com",
        "parisian.com",
        "lowe.org",
        "bogisich.org",
        "bechtelar.net",
        "feeney.com",
        "brown.com",
        "gulgowski.biz",
        "kirlin.com",
        "christiansen.com",
        "gibson.net",
        "abbott.info",
        "ratke.com",
        "adams.com",
        "streich.com",
        "boehm.org",
        "okeefe.com",
        "klocko.com",
        "erdman.com",
        "bergstrom.com",
        "pfeffer.com",
        "gmail.com",
        "reilly.com",
        "pagac.com",
        "kemmer.biz",
        "crooks.com",
        "schulist.com",
        "purdy.org",
        "rath.com",
        "beatty.com",
        "nolan.biz",
        "kuvalis.com",
        "mraz.info",
        "nikolaus.com",
        "cummerata.info",
        "rolfson.org",
        "emard.com",
        "kuphal.com",
        "russel.com",
        "turcotte.com",
        "kiehn.com",
        "strosin.com",
        "rodriguez.com",
        "schuppe.com",
        "waters.net",
        "jacobson.com",
        "oberbrunner.net",
        "gutkowski.com",
        "cruickshank.org",
        "haley.biz",
        "moen.com",
        "marquardt.net",
        "boyle.com",
        "macejkovic.net",
        "conroy.com",
        "schultz.net",
        "predovic.net",
        "luettgen.biz",
        "simonis.com",
        "mitchell.com",
        "farrell.net",
        "kutch.info",
        "weber.biz",
        "glover.info",
        "toy.biz",
        "fritsch.org",
        "kautzer.com",
        "anderson.com",
        "littel.com",
        "tremblay.com",
        "douglas.org",
        "keeling.net",
        "rowe.com",
        "botsford.net",
        "doyle.info",
        "koss.com",
        "walter.com",
        "rutherford.net",
        "kling.com",
        "bogisich.com",
        "fay.com",
        "sipes.com",
        "dickens.com",
        "rodriguez.net",
        "hamill.biz",
        "beahan.com",
        "lynch.net"
    ],
    "model_type": "Customer Group",
    "icon": "user-friends"
}

Request   

GET api/entities/customer-groups/{customer_group}

URL Parameters

customer_group  integer  
The ID of the customer group.

Customer Groups - Update

requires authentication

Update a Customer Group

Example request:

curl -X PUT \
    "https://portal.timetoreply.com/api/entities/customer-groups/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"Top Customers","emails":["customer_one@example.net"],"domains":["example.com"]}'

const url = new URL(
    "https://portal.timetoreply.com/api/entities/customer-groups/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "Top Customers",
    "emails": [
        "customer_one@example.net"
    ],
    "domains": [
        "example.com"
    ]
}

fetch(url, {
    method: "PUT",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "id": 1,
    "name": "Top Customers",
    "members": {
        "emails": [
            "customer_one@example.net"
        ],
        "domains": [
            "example.com"
        ]
    }
}

Request   

PUT api/entities/customer-groups/{customer_group}

PATCH api/entities/customer-groups/{customer_group}

URL Parameters

customer_group  integer  
The ID of the Customer Group to update.

Body Parameters

name  string  
The name of the Customer Group.

emails  string[] optional  
An array of customer email addresses.

domains  string[] optional  
An array of customer domains.

upload  file optional  
A CSV of customer domains and/or emails.

Customer Groups - Delete

requires authentication

Delete a Customer Group

Example request:

curl -X DELETE \
    "https://portal.timetoreply.com/api/entities/customer-groups/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/customer-groups/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "DELETE",
    headers,
}).then(response => response.json());

Example response (200):

{
    "status": "Customer group deleted."
}

Request   

DELETE api/entities/customer-groups/{customer_group}

URL Parameters

customer_group  integer  
The ID of the customer group.

Customer Groups - Store Hubspot

requires authentication

Store a Customer Group Based On Hubspot Rules

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/customer-groups-hubspot" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"Top Customers","selectedDataType":"email","filters":[{"propertyName":"customer_level","operator":"EQ","propertyValue":"Gold"},{"propertyName":"customer_level","operator":"EQ","propertyValue":"Gold"}]}'

const url = new URL(
    "https://portal.timetoreply.com/api/entities/customer-groups-hubspot"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "Top Customers",
    "selectedDataType": "email",
    "filters": [
        {
            "propertyName": "customer_level",
            "operator": "EQ",
            "propertyValue": "Gold"
        },
        {
            "propertyName": "customer_level",
            "operator": "EQ",
            "propertyValue": "Gold"
        }
    ]
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

"Contacts are being synced now, it will take some time to complete. You will be redirected now."

Request   

POST api/entities/customer-groups-hubspot

Body Parameters

name  string  
The name of the Customer Group.

selectedDataType  string optional  
The data type to sync, can be either email or domain.

filters  object[] optional  
An array of filter objects.

filters[].propertyName  string  
The hubspot property name to filter by.

filters[].operator  string  
The operator to use for the property.

filters[].propertyValue  string  
The hubspot property value.

Customer Groups - Update

requires authentication

Update a Customer Group Based On Hubspot Rules

Example request:

curl -X PUT \
    "https://portal.timetoreply.com/api/entities/customer-groups-hubspot/2" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"Top Customers","selectedDataType":"email","filters":[{"propertyName":"customer_level","operator":"EQ","propertyValue":"Gold"},{"propertyName":"customer_level","operator":"EQ","propertyValue":"Gold"}]}'

const url = new URL(
    "https://portal.timetoreply.com/api/entities/customer-groups-hubspot/2"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "Top Customers",
    "selectedDataType": "email",
    "filters": [
        {
            "propertyName": "customer_level",
            "operator": "EQ",
            "propertyValue": "Gold"
        },
        {
            "propertyName": "customer_level",
            "operator": "EQ",
            "propertyValue": "Gold"
        }
    ]
}

fetch(url, {
    method: "PUT",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

"Contacts are being synced now, it will take some time to complete. You will be redirected now."

Request   

PUT api/entities/customer-groups-hubspot/{customer_groups_hubspot}

PATCH api/entities/customer-groups-hubspot/{customer_groups_hubspot}

URL Parameters

customer_groups_hubspot  integer optional  
The ID of the hubspot customer group to update.

Body Parameters

name  string  
The name of the Customer Group.

selectedDataType  string optional  
The data type to sync, can be either email or domain.

filters  object[] optional  
An array of filter objects.

filters[].propertyName  string  
The hubspot property name to filter by.

filters[].operator  string  
The operator to use for the property.

filters[].propertyValue  string  
The hubspot property value.

Group Mailboxes - List

requires authentication

Show all Group Mailboxes

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/group-mailboxes?per_page=25&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/group-mailboxes"
);

let params = {
    "per_page": "25",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 1,
            "name": "Support",
            "email_usernames": [
                "support@timetoreply.com",
                "e.bins@timetoreply.com",
                "p.morissette@timetoreply.com",
                "a.kunde@timetoreply.com"
            ],
            "model_type": "Group Mailbox",
            "icon": "users"
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes?page=1",
    "from": 1,
    "last_page": 1,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes?page=1",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": null,
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": null,
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes",
    "per_page": 25,
    "prev_page_url": null,
    "to": 1,
    "total": 1
}

Request   

GET api/entities/group-mailboxes

Query Parameters

per_page  integer optional  
For paginated results, how many results per page. Max 200.

page  integer optional  
For paginated results, which page to get.

Group Mailboxes - Store

requires authentication

Store a Group Mailbox

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/group-mailboxes" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"Sales Mailbox","groupMailboxAddress":"sales@example.net","aliases":["info@example.net"]}'

const url = new URL(
    "https://portal.timetoreply.com/api/entities/group-mailboxes"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "Sales Mailbox",
    "groupMailboxAddress": "sales@example.net",
    "aliases": [
        "info@example.net"
    ]
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "group_mailbox": {
        "name": "Sales Mailbox",
        "company_id": 1,
        "updated_at": "2021-02-04 12:51:22",
        "created_at": "2021-02-04 12:51:22",
        "id": 2,
        "model_type": "Group Mailbox",
        "group_mailbox_address": null,
        "email_usernames": []
    },
    "stored_email": {
        "id": 15,
        "username": "sales",
        "domain_id": 126,
        "email_address": "sales@example.net"
    },
    "aliases": [
        {
            "id": 16,
            "username": "info",
            "domain_id": 126,
            "email_address": "info@example.net"
        }
    ]
}

Request   

POST api/entities/group-mailboxes

Body Parameters

name  string  
The name of the Group Mailbox.

groupMailboxAddress  string  
The email address of the Group Mailbox.

aliases  string[] optional  
An email alias for the Group Mailbox.

Group Mailboxes - Show

requires authentication

Show a single Group Mailbox

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/group-mailboxes/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/group-mailboxes/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "id": 1,
    "name": "Support",
    "email_usernames": [
        "support@timetoreply.com",
        "e.bins@timetoreply.com",
        "p.morissette@timetoreply.com",
        "a.kunde@timetoreply.com"
    ],
    "model_type": "Group Mailbox",
    "icon": "users"
}

Request   

GET api/entities/group-mailboxes/{group_mailbox}

URL Parameters

group_mailbox  integer  
The ID of the Group Mailbox.

Group Mailboxes - Update

requires authentication

Update a Group Mailbox

Example request:

curl -X PUT \
    "https://portal.timetoreply.com/api/entities/group-mailboxes/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"Sales Mailbox","groupMailboxAddress":"sales@example.net","aliases":["info@example.net"]}'

const url = new URL(
    "https://portal.timetoreply.com/api/entities/group-mailboxes/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "Sales Mailbox",
    "groupMailboxAddress": "sales@example.net",
    "aliases": [
        "info@example.net"
    ]
}

fetch(url, {
    method: "PUT",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "group_mailbox": {
        "id": 1,
        "company_id": 1,
        "name": "Sales Mailbox",
        "created_at": "2021-02-04 12:47:20",
        "updated_at": "2021-02-04 12:51:22",
        "model_type": "Group Mailbox",
        "group_mailbox_address": "support@timetoreply.com",
        "email_usernames": [
            {
                "id": 10,
                "username": "support",
                "domain_id": 8,
                "email_address": "support@timetoreply.com",
                "pivot": {
                    "email_usernameable_id": 1,
                    "email_username_id": 10,
                    "email_usernameable_type": "group_mailbox",
                    "label": "none"
                }
            }
        ]
    },
    "stored_email": {
        "id": 17,
        "username": "sales",
        "domain_id": 127,
        "email_address": "sales@example.net"
    },
    "aliases": [
        {
            "id": 18,
            "username": "info",
            "domain_id": 127,
            "email_address": "info@example.net"
        }
    ]
}

Request   

PUT api/entities/group-mailboxes/{group_mailbox}

PATCH api/entities/group-mailboxes/{group_mailbox}

URL Parameters

group_mailbox  integer  
The ID of the Group Mailbox to update.

Body Parameters

name  string  
The name of the Group Mailbox.

groupMailboxAddress  string  
The email address of the Group Mailbox.

aliases  string[] optional  
An array of email alias' for the Group Mailbox.

Group Mailboxes - Delete

requires authentication

Delete a Group Mailbox

Example request:

curl -X DELETE \
    "https://portal.timetoreply.com/api/entities/group-mailboxes/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/group-mailboxes/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "DELETE",
    headers,
}).then(response => response.json());

Example response (200):

{
    "status": "Group Mailbox deleted."
}

Request   

DELETE api/entities/group-mailboxes/{group_mailbox}

URL Parameters

group_mailbox  integer  
The ID of the Group Mailbox.

Group Mailbox Members - List

requires authentication

Show members of a Group Mailbox

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents?sort_by=name&direction=asc&per_page=15&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents"
);

let params = {
    "sort_by": "name",
    "direction": "asc",
    "per_page": "15",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 2,
            "name": "Petra Morissette",
            "email_usernames": [
                "p.morissette@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 1,
            "name": "Emmett Bins",
            "email_usernames": [
                "e.bins@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 3,
            "name": "Audie Kunde",
            "email_usernames": [
                "a.kunde@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
    "from": 1,
    "last_page": 1,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": null,
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": null,
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents",
    "per_page": 15,
    "prev_page_url": null,
    "to": 3,
    "total": 3
}

Request   

GET api/entities/group-mailboxes/{group_mailbox}/agents

URL Parameters

group_mailbox  integer  
The ID of the Group Mailbox to get Members of.

Query Parameters

sort_by  string optional  
The field to sort the mailboxes by.

direction  string optional  
Sort asc or desc.

per_page  number optional  
The number of mailboxes to show per page.

page  number optional  
The page number.

Group Mailbox Members - Store

requires authentication

Add a member to a Group Mailbox

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"ids":[1]}'

const url = new URL(
    "https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "ids": [
        1
    ]
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 2,
            "name": "Petra Morissette",
            "email_usernames": [
                "p.morissette@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 1,
            "name": "Emmett Bins",
            "email_usernames": [
                "e.bins@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 3,
            "name": "Audie Kunde",
            "email_usernames": [
                "a.kunde@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
    "from": 1,
    "last_page": 1,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": null,
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": null,
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents",
    "per_page": 25,
    "prev_page_url": null,
    "to": 3,
    "total": 3
}

Request   

POST api/entities/group-mailboxes/{group_mailbox}/agents

URL Parameters

group_mailbox  integer  
The ID of the Group Mailbox.

Body Parameters

ids  integer[]  
An array of Mailbox IDs to add as a Group Mailbox Member.

Group Mailbox Members - Delete

requires authentication

Remove a member from a Group Mailbox

Example request:

curl -X DELETE \
    "https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"ids":[1]}'

const url = new URL(
    "https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "ids": [
        1
    ]
}

fetch(url, {
    method: "DELETE",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 2,
            "name": "Petra Morissette",
            "email_usernames": [
                "p.morissette@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 3,
            "name": "Audie Kunde",
            "email_usernames": [
                "a.kunde@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
    "from": 1,
    "last_page": 1,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": null,
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": null,
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents",
    "per_page": 25,
    "prev_page_url": null,
    "to": 2,
    "total": 2
}

Request   

DELETE api/entities/group-mailboxes/{group_mailbox}/agents

URL Parameters

group_mailbox  integer  
The ID of the Group Mailbox.

Body Parameters

ids  integer[]  
An array of Mailbox IDs to remove as a Group Mailbox Member.

Teams - List

requires authentication

Show all teams

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/teams?per_page=25&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/teams"
);

let params = {
    "per_page": "25",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 1,
            "name": "US Sales Team",
            "email_usernames": [
                "e.bins@timetoreply.com",
                "p.morissette@timetoreply.com",
                "a.kunde@timetoreply.com"
            ],
            "model_type": "Team",
            "icon": "handshake"
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams?page=1",
    "from": 1,
    "last_page": 1,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams?page=1",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": null,
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": null,
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/teams",
    "per_page": 25,
    "prev_page_url": null,
    "to": 1,
    "total": 1
}

Request   

GET api/entities/teams

Query Parameters

per_page  integer optional  
For paginated results, how many results per page. Max 200.

page  integer optional  
For paginated results, which page to get.

Teams - Store

requires authentication

Store a new Team

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/teams" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"US Support Team"}'

const url = new URL(
    "https://portal.timetoreply.com/api/entities/teams"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "US Support Team"
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "id": 2,
    "name": "US Support Team",
    "model_type": "Team",
    "icon": "handshake"
}

Request   

POST api/entities/teams

Body Parameters

name  string  
The name of the Team.

Teams - Show

requires authentication

Show a single Team

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/teams/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/teams/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "id": 1,
    "name": "US Sales Team",
    "email_usernames": [
        "e.bins@timetoreply.com",
        "p.morissette@timetoreply.com",
        "a.kunde@timetoreply.com"
    ],
    "model_type": "Team",
    "icon": "handshake"
}

Request   

GET api/entities/teams/{team}

URL Parameters

team  integer  
The ID of the Team.

Teams - Update

requires authentication

Update a Team

Example request:

curl -X PUT \
    "https://portal.timetoreply.com/api/entities/teams/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"US Support Team"}'

const url = new URL(
    "https://portal.timetoreply.com/api/entities/teams/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "US Support Team"
}

fetch(url, {
    method: "PUT",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "id": 1,
    "name": "US Support Team",
    "email_usernames": [
        "e.bins@timetoreply.com",
        "p.morissette@timetoreply.com",
        "a.kunde@timetoreply.com"
    ],
    "model_type": "Team",
    "icon": "handshake"
}

Request   

PUT api/entities/teams/{team}

PATCH api/entities/teams/{team}

URL Parameters

team  integer  
The ID of the Team.

Body Parameters

name  string  
The name of the Team.

Teams - Delete

requires authentication

Delete a Team

Example request:

curl -X DELETE \
    "https://portal.timetoreply.com/api/entities/teams/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/teams/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "DELETE",
    headers,
}).then(response => response.json());

Example response (200):

{
    "status": "Team deleted."
}

Request   

DELETE api/entities/teams/{team}

URL Parameters

team  integer  
The ID of the Team.

Team Members - List

requires authentication

Show members of a Team

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/teams/1/agents?sort_by=name&direction=asc&per_page=15&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/teams/1/agents"
);

let params = {
    "sort_by": "name",
    "direction": "asc",
    "per_page": "15",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 2,
            "name": "Petra Morissette",
            "email_usernames": [
                "p.morissette@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 1,
            "name": "Emmett Bins",
            "email_usernames": [
                "e.bins@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 3,
            "name": "Audie Kunde",
            "email_usernames": [
                "a.kunde@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
    "from": 1,
    "last_page": 1,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": null,
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": null,
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents",
    "per_page": 15,
    "prev_page_url": null,
    "to": 3,
    "total": 3
}

Request   

GET api/entities/teams/{team}/agents

URL Parameters

team  integer  
The ID of the Team to get Members of.

Query Parameters

sort_by  string optional  
The field to sort the mailboxes by.

direction  string optional  
Sort asc or desc.

per_page  number optional  
The number of mailboxes to show per page.

page  number optional  
The page number.

Team Members - Store

requires authentication

Add a member to a Team

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/teams/1/agents" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"ids":[1]}'

const url = new URL(
    "https://portal.timetoreply.com/api/entities/teams/1/agents"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "ids": [
        1
    ]
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 2,
            "name": "Petra Morissette",
            "email_usernames": [
                "p.morissette@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 1,
            "name": "Emmett Bins",
            "email_usernames": [
                "e.bins@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 3,
            "name": "Audie Kunde",
            "email_usernames": [
                "a.kunde@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
    "from": 1,
    "last_page": 1,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": null,
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": null,
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents",
    "per_page": 25,
    "prev_page_url": null,
    "to": 3,
    "total": 3
}

Request   

POST api/entities/teams/{team}/agents

URL Parameters

team  integer  
The ID of the Team.

Body Parameters

ids  integer[]  
An array of Mailbox IDs to add as a Team Member.

Team Members - Delete

requires authentication

Remove a member from a Team

Example request:

curl -X DELETE \
    "https://portal.timetoreply.com/api/entities/teams/1/agents" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"ids":[1]}'

const url = new URL(
    "https://portal.timetoreply.com/api/entities/teams/1/agents"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "ids": [
        1
    ]
}

fetch(url, {
    method: "DELETE",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 2,
            "name": "Petra Morissette",
            "email_usernames": [
                "p.morissette@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 3,
            "name": "Audie Kunde",
            "email_usernames": [
                "a.kunde@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
    "from": 1,
    "last_page": 1,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": null,
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": null,
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents",
    "per_page": 25,
    "prev_page_url": null,
    "to": 2,
    "total": 2
}

Request   

DELETE api/entities/teams/{team}/agents

URL Parameters

team  integer  
The ID of the Team.

Body Parameters

ids  integer[]  
An array of Mailbox IDs to remove as a Team Member.

Filters - List

requires authentication

List all current filters and entities

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/tools/settings/message-filters/all-thread-filter-data" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/tools/settings/message-filters/all-thread-filter-data"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "advanced_filters_count": {
        "active": 0,
        "total": 1
    },
    "domain_and_email_filters": {
        "domains": 1,
        "emails": 1
    },
    "agents": [
        {
            "id": 1,
            "name": "Emmett Bins",
            "email_usernames": [
                "e.bins@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 2,
            "name": "Petra Morissette",
            "email_usernames": [
                "p.morissette@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 3,
            "name": "Audie Kunde",
            "email_usernames": [
                "a.kunde@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        }
    ],
    "teams": [
        {
            "id": 1,
            "name": "US Sales Team",
            "email_usernames": [
                "e.bins@timetoreply.com",
                "p.morissette@timetoreply.com",
                "a.kunde@timetoreply.com"
            ],
            "model_type": "Team",
            "icon": "handshake"
        }
    ],
    "group_mailboxes": [
        {
            "id": 1,
            "name": "Support",
            "email_usernames": [
                "support@timetoreply.com",
                "e.bins@timetoreply.com",
                "p.morissette@timetoreply.com",
                "a.kunde@timetoreply.com"
            ],
            "model_type": "Group Mailbox",
            "icon": "users"
        }
    ],
    "customer_groups": [
        {
            "id": 1,
            "name": "Top Revenue Customers",
            "email_usernames": [
                "emmy.cummerata@green.com",
                "zane.langworth@lowe.com",
                "rutherford.mozell@yahoo.com",
                "praynor@gibson.com",
                "rickey.spinka@mcglynn.com",
                "camren36@koss.com",
                "kamren50@lebsack.com",
                "heidenreich.felton@rolfson.com",
                "tking@hotmail.com",
                "orie61@hessel.com",
                "wkutch@feest.com",
                "wdibbert@marvin.info",
                "bart.walter@skiles.org",
                "pwindler@kshlerin.com",
                "jalyn18@paucek.net",
                "emory88@schaden.com",
                "herzog.kendall@jaskolski.com",
                "ustiedemann@pagac.org",
                "zweber@reinger.org",
                "rmetz@hartmann.com",
                "william.rowe@stehr.com",
                "robert40@emard.net",
                "jayde.hermiston@nienow.com",
                "ursula.zemlak@grady.biz",
                "fhermann@mcclure.com",
                "kiley89@mraz.com",
                "vanessa83@goyette.com",
                "ftromp@walter.com",
                "rhoeger@orn.com",
                "pattie.kohler@dietrich.com",
                "closed@timetoreply.com",
                "beier.kelsie@rodriguez.org",
                "bcarter@pfeffer.biz",
                "cornell.oconner@gottlieb.net",
                "rosalinda.effertz@emard.com",
                "lang.cynthia@bogisich.com",
                "hhackett@bayer.com",
                "zieme.renee@kulas.org",
                "conner.schamberger@jacobi.com",
                "julianne.toy@gusikowski.com",
                "berta.berge@collier.com",
                "demetris.bartoletti@kirlin.com",
                "hstamm@russel.net",
                "gladys.nader@hotmail.com",
                "schuster.vilma@schumm.com",
                "awillms@ledner.org",
                "lolita.hoppe@kertzmann.biz",
                "jeffery16@ohara.info",
                "jeremie.von@gusikowski.com",
                "anita.johns@huels.net",
                "hortense.walter@flatley.com",
                "hartmann.hailee@prohaska.org",
                "satterfield.maia@carroll.org",
                "karelle.wisoky@zemlak.com",
                "tkozey@dibbert.biz",
                "delilah07@moen.com",
                "nparker@wunsch.com",
                "rhuel@runte.net",
                "ned34@wisoky.org",
                "bratke@shanahan.org",
                "eleanore.ernser@keeling.info",
                "geo03@koepp.net",
                "itzel.greenholt@hermann.com",
                "harris.alysson@terry.com",
                "kassulke.gene@jaskolski.com",
                "molly36@borer.com",
                "bashirian.casandra@corwin.info",
                "rath.monte@kuhn.com",
                "darren65@runte.net",
                "isidro58@mohr.info",
                "jacynthe31@hotmail.com",
                "wwisoky@ohara.com",
                "little.heather@schmitt.com",
                "corine36@torphy.com",
                "skyla.herman@grant.com",
                "amina.thompson@ziemann.com",
                "sanford23@becker.org",
                "kuvalis.ike@buckridge.info",
                "lourdes43@cruickshank.net",
                "terrell.haley@raynor.org",
                "ocie45@windler.com",
                "jewell.upton@kulas.info",
                "herta24@koss.com",
                "vesta.spencer@shanahan.biz",
                "ryan.pearline@schuster.biz",
                "muller.jalon@hudson.com",
                "kuhlman.antonina@yahoo.com",
                "tweber@crist.com",
                "mallory96@sanford.com",
                "nikolaus.sigrid@schultz.net",
                "keshaun58@turner.org",
                "lessie.lehner@frami.com",
                "pwilkinson@jacobi.info",
                "windler.cristopher@gutkowski.com",
                "burdette.orn@williamson.com",
                "mills.delfina@ondricka.com",
                "yost.norberto@daniel.info",
                "melba37@terry.com",
                "abrekke@goyette.biz",
                "aliya97@schmidt.com",
                "swift.ashley@ortiz.biz",
                "vcummings@reynolds.com",
                "jacobson.sheldon@pouros.com",
                "katharina06@hills.com",
                "dahlia67@koepp.org",
                "kristin.donnelly@hotmail.com"
            ],
            "customer_domains": [
                "jenkins.com",
                "ebert.com",
                "yahoo.com",
                "beer.org",
                "leffler.net",
                "keebler.com",
                "kihn.net",
                "okon.com",
                "bednar.info",
                "barrows.com",
                "runolfsson.com",
                "huel.biz",
                "bauch.com",
                "parisian.com",
                "lowe.org",
                "bogisich.org",
                "bechtelar.net",
                "feeney.com",
                "brown.com",
                "gulgowski.biz",
                "kirlin.com",
                "christiansen.com",
                "gibson.net",
                "abbott.info",
                "ratke.com",
                "adams.com",
                "streich.com",
                "boehm.org",
                "okeefe.com",
                "klocko.com",
                "erdman.com",
                "bergstrom.com",
                "pfeffer.com",
                "gmail.com",
                "reilly.com",
                "pagac.com",
                "kemmer.biz",
                "crooks.com",
                "schulist.com",
                "purdy.org",
                "rath.com",
                "beatty.com",
                "nolan.biz",
                "kuvalis.com",
                "mraz.info",
                "nikolaus.com",
                "cummerata.info",
                "rolfson.org",
                "emard.com",
                "kuphal.com",
                "russel.com",
                "turcotte.com",
                "kiehn.com",
                "strosin.com",
                "rodriguez.com",
                "schuppe.com",
                "waters.net",
                "jacobson.com",
                "oberbrunner.net",
                "gutkowski.com",
                "cruickshank.org",
                "haley.biz",
                "moen.com",
                "marquardt.net",
                "boyle.com",
                "macejkovic.net",
                "conroy.com",
                "schultz.net",
                "predovic.net",
                "luettgen.biz",
                "simonis.com",
                "mitchell.com",
                "farrell.net",
                "kutch.info",
                "weber.biz",
                "glover.info",
                "toy.biz",
                "fritsch.org",
                "kautzer.com",
                "anderson.com",
                "littel.com",
                "tremblay.com",
                "douglas.org",
                "keeling.net",
                "rowe.com",
                "botsford.net",
                "doyle.info",
                "koss.com",
                "walter.com",
                "rutherford.net",
                "kling.com",
                "bogisich.com",
                "fay.com",
                "sipes.com",
                "dickens.com",
                "rodriguez.net",
                "hamill.biz",
                "beahan.com",
                "lynch.net"
            ],
            "model_type": "Customer Group",
            "icon": "user-friends"
        },
        {
            "id": 2,
            "name": "Hubspot Customer Group",
            "email_usernames": [
                "emmy.cummerata@green.com",
                "zane.langworth@lowe.com",
                "rutherford.mozell@yahoo.com",
                "praynor@gibson.com",
                "rickey.spinka@mcglynn.com",
                "camren36@koss.com",
                "kamren50@lebsack.com",
                "heidenreich.felton@rolfson.com",
                "tking@hotmail.com",
                "orie61@hessel.com",
                "wkutch@feest.com",
                "wdibbert@marvin.info",
                "bart.walter@skiles.org",
                "pwindler@kshlerin.com",
                "jalyn18@paucek.net",
                "emory88@schaden.com",
                "herzog.kendall@jaskolski.com",
                "ustiedemann@pagac.org",
                "zweber@reinger.org",
                "rmetz@hartmann.com",
                "william.rowe@stehr.com",
                "robert40@emard.net",
                "jayde.hermiston@nienow.com",
                "ursula.zemlak@grady.biz",
                "fhermann@mcclure.com",
                "kiley89@mraz.com",
                "vanessa83@goyette.com",
                "ftromp@walter.com",
                "rhoeger@orn.com",
                "pattie.kohler@dietrich.com",
                "closed@timetoreply.com",
                "beier.kelsie@rodriguez.org",
                "bcarter@pfeffer.biz",
                "cornell.oconner@gottlieb.net",
                "rosalinda.effertz@emard.com",
                "lang.cynthia@bogisich.com",
                "hhackett@bayer.com",
                "zieme.renee@kulas.org",
                "conner.schamberger@jacobi.com",
                "julianne.toy@gusikowski.com",
                "berta.berge@collier.com",
                "demetris.bartoletti@kirlin.com",
                "hstamm@russel.net",
                "gladys.nader@hotmail.com",
                "schuster.vilma@schumm.com",
                "awillms@ledner.org",
                "lolita.hoppe@kertzmann.biz",
                "jeffery16@ohara.info",
                "jeremie.von@gusikowski.com",
                "anita.johns@huels.net",
                "hortense.walter@flatley.com",
                "hartmann.hailee@prohaska.org",
                "satterfield.maia@carroll.org",
                "karelle.wisoky@zemlak.com",
                "tkozey@dibbert.biz",
                "delilah07@moen.com",
                "nparker@wunsch.com",
                "rhuel@runte.net",
                "ned34@wisoky.org",
                "bratke@shanahan.org",
                "eleanore.ernser@keeling.info",
                "geo03@koepp.net",
                "itzel.greenholt@hermann.com",
                "harris.alysson@terry.com",
                "kassulke.gene@jaskolski.com",
                "molly36@borer.com",
                "bashirian.casandra@corwin.info",
                "rath.monte@kuhn.com",
                "darren65@runte.net",
                "isidro58@mohr.info",
                "jacynthe31@hotmail.com",
                "wwisoky@ohara.com",
                "little.heather@schmitt.com",
                "corine36@torphy.com",
                "skyla.herman@grant.com",
                "amina.thompson@ziemann.com",
                "sanford23@becker.org",
                "kuvalis.ike@buckridge.info",
                "lourdes43@cruickshank.net",
                "terrell.haley@raynor.org",
                "ocie45@windler.com",
                "jewell.upton@kulas.info",
                "herta24@koss.com",
                "vesta.spencer@shanahan.biz",
                "ryan.pearline@schuster.biz",
                "muller.jalon@hudson.com",
                "kuhlman.antonina@yahoo.com",
                "tweber@crist.com",
                "mallory96@sanford.com",
                "nikolaus.sigrid@schultz.net",
                "keshaun58@turner.org",
                "lessie.lehner@frami.com",
                "pwilkinson@jacobi.info",
                "windler.cristopher@gutkowski.com",
                "burdette.orn@williamson.com",
                "mills.delfina@ondricka.com",
                "yost.norberto@daniel.info",
                "melba37@terry.com",
                "abrekke@goyette.biz",
                "aliya97@schmidt.com",
                "swift.ashley@ortiz.biz",
                "vcummings@reynolds.com",
                "jacobson.sheldon@pouros.com",
                "katharina06@hills.com",
                "dahlia67@koepp.org",
                "kristin.donnelly@hotmail.com"
            ],
            "customer_domains": [
                "jenkins.com",
                "ebert.com",
                "yahoo.com",
                "beer.org",
                "leffler.net",
                "keebler.com",
                "kihn.net",
                "okon.com",
                "bednar.info",
                "barrows.com",
                "runolfsson.com",
                "huel.biz",
                "bauch.com",
                "parisian.com",
                "lowe.org",
                "bogisich.org",
                "bechtelar.net",
                "feeney.com",
                "brown.com",
                "gulgowski.biz",
                "kirlin.com",
                "christiansen.com",
                "gibson.net",
                "abbott.info",
                "ratke.com",
                "adams.com",
                "streich.com",
                "boehm.org",
                "okeefe.com",
                "klocko.com",
                "erdman.com",
                "bergstrom.com",
                "pfeffer.com",
                "gmail.com",
                "reilly.com",
                "pagac.com",
                "kemmer.biz",
                "crooks.com",
                "schulist.com",
                "purdy.org",
                "rath.com",
                "beatty.com",
                "nolan.biz",
                "kuvalis.com",
                "mraz.info",
                "nikolaus.com",
                "cummerata.info",
                "rolfson.org",
                "emard.com",
                "kuphal.com",
                "russel.com",
                "turcotte.com",
                "kiehn.com",
                "strosin.com",
                "rodriguez.com",
                "schuppe.com",
                "waters.net",
                "jacobson.com",
                "oberbrunner.net",
                "gutkowski.com",
                "cruickshank.org",
                "haley.biz",
                "moen.com",
                "marquardt.net",
                "boyle.com",
                "macejkovic.net",
                "conroy.com",
                "schultz.net",
                "predovic.net",
                "luettgen.biz",
                "simonis.com",
                "mitchell.com",
                "farrell.net",
                "kutch.info",
                "weber.biz",
                "glover.info",
                "toy.biz",
                "fritsch.org",
                "kautzer.com",
                "anderson.com",
                "littel.com",
                "tremblay.com",
                "douglas.org",
                "keeling.net",
                "rowe.com",
                "botsford.net",
                "doyle.info",
                "koss.com",
                "walter.com",
                "rutherford.net",
                "kling.com",
                "bogisich.com",
                "fay.com",
                "sipes.com",
                "dickens.com",
                "rodriguez.net",
                "hamill.biz",
                "beahan.com",
                "lynch.net"
            ],
            "model_type": "Customer Group",
            "icon": "user-friends"
        }
    ],
    "customers": [
        {
            "id": 1,
            "name": "top@customer.com",
            "email_usernames": [
                "top@customer.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 2,
            "name": "customer.com",
            "email_usernames": [
                "customer.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 3,
            "name": "emmy.cummerata@green.com",
            "email_usernames": [
                "emmy.cummerata@green.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 4,
            "name": "kris.camryn@jenkins.com",
            "email_usernames": [
                "kris.camryn@jenkins.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 5,
            "name": "zane.langworth@lowe.com",
            "email_usernames": [
                "zane.langworth@lowe.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 6,
            "name": "lmcglynn@ebert.com",
            "email_usernames": [
                "lmcglynn@ebert.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 7,
            "name": "rutherford.mozell@yahoo.com",
            "email_usernames": [
                "rutherford.mozell@yahoo.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 8,
            "name": "khalil.wunsch@yahoo.com",
            "email_usernames": [
                "khalil.wunsch@yahoo.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 9,
            "name": "praynor@gibson.com",
            "email_usernames": [
                "praynor@gibson.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 10,
            "name": "kyost@beer.org",
            "email_usernames": [
                "kyost@beer.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 11,
            "name": "rickey.spinka@mcglynn.com",
            "email_usernames": [
                "rickey.spinka@mcglynn.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 12,
            "name": "schuppe.jonatan@leffler.net",
            "email_usernames": [
                "schuppe.jonatan@leffler.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 13,
            "name": "camren36@koss.com",
            "email_usernames": [
                "camren36@koss.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 14,
            "name": "qmills@keebler.com",
            "email_usernames": [
                "qmills@keebler.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 15,
            "name": "kamren50@lebsack.com",
            "email_usernames": [
                "kamren50@lebsack.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 16,
            "name": "legros.lisa@kihn.net",
            "email_usernames": [
                "legros.lisa@kihn.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 17,
            "name": "heidenreich.felton@rolfson.com",
            "email_usernames": [
                "heidenreich.felton@rolfson.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 18,
            "name": "ulang@okon.com",
            "email_usernames": [
                "ulang@okon.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 19,
            "name": "tking@hotmail.com",
            "email_usernames": [
                "tking@hotmail.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 20,
            "name": "pete.koss@bednar.info",
            "email_usernames": [
                "pete.koss@bednar.info"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 21,
            "name": "orie61@hessel.com",
            "email_usernames": [
                "orie61@hessel.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 22,
            "name": "janice09@barrows.com",
            "email_usernames": [
                "janice09@barrows.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 23,
            "name": "wkutch@feest.com",
            "email_usernames": [
                "wkutch@feest.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 24,
            "name": "schimmel.quinton@runolfsson.com",
            "email_usernames": [
                "schimmel.quinton@runolfsson.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 25,
            "name": "wdibbert@marvin.info",
            "email_usernames": [
                "wdibbert@marvin.info"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 26,
            "name": "jadon43@huel.biz",
            "email_usernames": [
                "jadon43@huel.biz"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 27,
            "name": "bart.walter@skiles.org",
            "email_usernames": [
                "bart.walter@skiles.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 28,
            "name": "luisa.walsh@bauch.com",
            "email_usernames": [
                "luisa.walsh@bauch.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 29,
            "name": "pwindler@kshlerin.com",
            "email_usernames": [
                "pwindler@kshlerin.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 30,
            "name": "goodwin.ricky@parisian.com",
            "email_usernames": [
                "goodwin.ricky@parisian.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 31,
            "name": "jalyn18@paucek.net",
            "email_usernames": [
                "jalyn18@paucek.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 32,
            "name": "towne.rick@lowe.org",
            "email_usernames": [
                "towne.rick@lowe.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 33,
            "name": "emory88@schaden.com",
            "email_usernames": [
                "emory88@schaden.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 34,
            "name": "vivian69@bogisich.org",
            "email_usernames": [
                "vivian69@bogisich.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 35,
            "name": "herzog.kendall@jaskolski.com",
            "email_usernames": [
                "herzog.kendall@jaskolski.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 36,
            "name": "rosalyn.miller@bechtelar.net",
            "email_usernames": [
                "rosalyn.miller@bechtelar.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 37,
            "name": "ustiedemann@pagac.org",
            "email_usernames": [
                "ustiedemann@pagac.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 38,
            "name": "ehermann@feeney.com",
            "email_usernames": [
                "ehermann@feeney.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 39,
            "name": "zweber@reinger.org",
            "email_usernames": [
                "zweber@reinger.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 40,
            "name": "ybalistreri@brown.com",
            "email_usernames": [
                "ybalistreri@brown.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 41,
            "name": "rmetz@hartmann.com",
            "email_usernames": [
                "rmetz@hartmann.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 42,
            "name": "khalid81@gulgowski.biz",
            "email_usernames": [
                "khalid81@gulgowski.biz"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 43,
            "name": "william.rowe@stehr.com",
            "email_usernames": [
                "william.rowe@stehr.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 44,
            "name": "von.kyler@kirlin.com",
            "email_usernames": [
                "von.kyler@kirlin.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 45,
            "name": "robert40@emard.net",
            "email_usernames": [
                "robert40@emard.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 46,
            "name": "wkoss@christiansen.com",
            "email_usernames": [
                "wkoss@christiansen.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 47,
            "name": "jayde.hermiston@nienow.com",
            "email_usernames": [
                "jayde.hermiston@nienow.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 48,
            "name": "zhackett@gibson.net",
            "email_usernames": [
                "zhackett@gibson.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 49,
            "name": "ursula.zemlak@grady.biz",
            "email_usernames": [
                "ursula.zemlak@grady.biz"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 50,
            "name": "gladys81@abbott.info",
            "email_usernames": [
                "gladys81@abbott.info"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 51,
            "name": "fhermann@mcclure.com",
            "email_usernames": [
                "fhermann@mcclure.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 52,
            "name": "rohan.orion@ratke.com",
            "email_usernames": [
                "rohan.orion@ratke.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 53,
            "name": "kiley89@mraz.com",
            "email_usernames": [
                "kiley89@mraz.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 54,
            "name": "mariela.armstrong@bauch.com",
            "email_usernames": [
                "mariela.armstrong@bauch.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 55,
            "name": "vanessa83@goyette.com",
            "email_usernames": [
                "vanessa83@goyette.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 56,
            "name": "cody.nolan@adams.com",
            "email_usernames": [
                "cody.nolan@adams.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 57,
            "name": "ftromp@walter.com",
            "email_usernames": [
                "ftromp@walter.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 58,
            "name": "vbaumbach@streich.com",
            "email_usernames": [
                "vbaumbach@streich.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 59,
            "name": "rhoeger@orn.com",
            "email_usernames": [
                "rhoeger@orn.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 60,
            "name": "jenkins.eugene@boehm.org",
            "email_usernames": [
                "jenkins.eugene@boehm.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 61,
            "name": "pattie.kohler@dietrich.com",
            "email_usernames": [
                "pattie.kohler@dietrich.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 62,
            "name": "joel45@okeefe.com",
            "email_usernames": [
                "joel45@okeefe.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 63,
            "name": "closed@timetoreply.com",
            "email_usernames": [
                "closed@timetoreply.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 64,
            "name": "jerrell32@klocko.com",
            "email_usernames": [
                "jerrell32@klocko.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 65,
            "name": "beier.kelsie@rodriguez.org",
            "email_usernames": [
                "beier.kelsie@rodriguez.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 66,
            "name": "vince28@erdman.com",
            "email_usernames": [
                "vince28@erdman.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 67,
            "name": "bcarter@pfeffer.biz",
            "email_usernames": [
                "bcarter@pfeffer.biz"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 68,
            "name": "grady.declan@bergstrom.com",
            "email_usernames": [
                "grady.declan@bergstrom.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 69,
            "name": "cornell.oconner@gottlieb.net",
            "email_usernames": [
                "cornell.oconner@gottlieb.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 70,
            "name": "bergnaum.adrian@pfeffer.com",
            "email_usernames": [
                "bergnaum.adrian@pfeffer.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 71,
            "name": "rosalinda.effertz@emard.com",
            "email_usernames": [
                "rosalinda.effertz@emard.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 72,
            "name": "dkulas@gmail.com",
            "email_usernames": [
                "dkulas@gmail.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 73,
            "name": "lang.cynthia@bogisich.com",
            "email_usernames": [
                "lang.cynthia@bogisich.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 74,
            "name": "rebeca.nikolaus@reilly.com",
            "email_usernames": [
                "rebeca.nikolaus@reilly.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 75,
            "name": "hhackett@bayer.com",
            "email_usernames": [
                "hhackett@bayer.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 76,
            "name": "marty.cole@pagac.com",
            "email_usernames": [
                "marty.cole@pagac.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 77,
            "name": "zieme.renee@kulas.org",
            "email_usernames": [
                "zieme.renee@kulas.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 78,
            "name": "bernie.lowe@kemmer.biz",
            "email_usernames": [
                "bernie.lowe@kemmer.biz"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 79,
            "name": "conner.schamberger@jacobi.com",
            "email_usernames": [
                "conner.schamberger@jacobi.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 80,
            "name": "austen.rowe@crooks.com",
            "email_usernames": [
                "austen.rowe@crooks.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 81,
            "name": "julianne.toy@gusikowski.com",
            "email_usernames": [
                "julianne.toy@gusikowski.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 82,
            "name": "nwilderman@schulist.com",
            "email_usernames": [
                "nwilderman@schulist.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 83,
            "name": "berta.berge@collier.com",
            "email_usernames": [
                "berta.berge@collier.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 84,
            "name": "tkutch@purdy.org",
            "email_usernames": [
                "tkutch@purdy.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 85,
            "name": "demetris.bartoletti@kirlin.com",
            "email_usernames": [
                "demetris.bartoletti@kirlin.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 86,
            "name": "qmiller@rath.com",
            "email_usernames": [
                "qmiller@rath.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 87,
            "name": "hstamm@russel.net",
            "email_usernames": [
                "hstamm@russel.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 88,
            "name": "vpfannerstill@gmail.com",
            "email_usernames": [
                "vpfannerstill@gmail.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 89,
            "name": "gladys.nader@hotmail.com",
            "email_usernames": [
                "gladys.nader@hotmail.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 90,
            "name": "mueller.toby@beatty.com",
            "email_usernames": [
                "mueller.toby@beatty.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 91,
            "name": "schuster.vilma@schumm.com",
            "email_usernames": [
                "schuster.vilma@schumm.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 92,
            "name": "hirthe.larissa@nolan.biz",
            "email_usernames": [
                "hirthe.larissa@nolan.biz"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 93,
            "name": "awillms@ledner.org",
            "email_usernames": [
                "awillms@ledner.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 94,
            "name": "ipurdy@kuvalis.com",
            "email_usernames": [
                "ipurdy@kuvalis.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 95,
            "name": "lolita.hoppe@kertzmann.biz",
            "email_usernames": [
                "lolita.hoppe@kertzmann.biz"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 96,
            "name": "amani.zboncak@mraz.info",
            "email_usernames": [
                "amani.zboncak@mraz.info"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 97,
            "name": "jeffery16@ohara.info",
            "email_usernames": [
                "jeffery16@ohara.info"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 98,
            "name": "wava.predovic@nikolaus.com",
            "email_usernames": [
                "wava.predovic@nikolaus.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 99,
            "name": "jeremie.von@gusikowski.com",
            "email_usernames": [
                "jeremie.von@gusikowski.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 100,
            "name": "clemmie06@cummerata.info",
            "email_usernames": [
                "clemmie06@cummerata.info"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 101,
            "name": "anita.johns@huels.net",
            "email_usernames": [
                "anita.johns@huels.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 102,
            "name": "helena99@rolfson.org",
            "email_usernames": [
                "helena99@rolfson.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 103,
            "name": "hortense.walter@flatley.com",
            "email_usernames": [
                "hortense.walter@flatley.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 104,
            "name": "kautzer.tess@emard.com",
            "email_usernames": [
                "kautzer.tess@emard.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 105,
            "name": "hartmann.hailee@prohaska.org",
            "email_usernames": [
                "hartmann.hailee@prohaska.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 106,
            "name": "jenkins.marquis@kuphal.com",
            "email_usernames": [
                "jenkins.marquis@kuphal.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 107,
            "name": "satterfield.maia@carroll.org",
            "email_usernames": [
                "satterfield.maia@carroll.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 108,
            "name": "oconner.marilyne@russel.com",
            "email_usernames": [
                "oconner.marilyne@russel.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 109,
            "name": "karelle.wisoky@zemlak.com",
            "email_usernames": [
                "karelle.wisoky@zemlak.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 110,
            "name": "kiehn.kelsi@turcotte.com",
            "email_usernames": [
                "kiehn.kelsi@turcotte.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 111,
            "name": "tkozey@dibbert.biz",
            "email_usernames": [
                "tkozey@dibbert.biz"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 112,
            "name": "annette.bartell@kiehn.com",
            "email_usernames": [
                "annette.bartell@kiehn.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 113,
            "name": "delilah07@moen.com",
            "email_usernames": [
                "delilah07@moen.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 114,
            "name": "stroman.isabel@strosin.com",
            "email_usernames": [
                "stroman.isabel@strosin.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 115,
            "name": "nparker@wunsch.com",
            "email_usernames": [
                "nparker@wunsch.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 116,
            "name": "gleason.hardy@rodriguez.com",
            "email_usernames": [
                "gleason.hardy@rodriguez.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 117,
            "name": "rhuel@runte.net",
            "email_usernames": [
                "rhuel@runte.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 118,
            "name": "angela.bergstrom@schuppe.com",
            "email_usernames": [
                "angela.bergstrom@schuppe.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 119,
            "name": "ned34@wisoky.org",
            "email_usernames": [
                "ned34@wisoky.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 120,
            "name": "hoppe.sammy@waters.net",
            "email_usernames": [
                "hoppe.sammy@waters.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 121,
            "name": "bratke@shanahan.org",
            "email_usernames": [
                "bratke@shanahan.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 122,
            "name": "yoreilly@jacobson.com",
            "email_usernames": [
                "yoreilly@jacobson.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 123,
            "name": "eleanore.ernser@keeling.info",
            "email_usernames": [
                "eleanore.ernser@keeling.info"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 124,
            "name": "crunolfsdottir@oberbrunner.net",
            "email_usernames": [
                "crunolfsdottir@oberbrunner.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 125,
            "name": "geo03@koepp.net",
            "email_usernames": [
                "geo03@koepp.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 126,
            "name": "kailey.brekke@gutkowski.com",
            "email_usernames": [
                "kailey.brekke@gutkowski.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 127,
            "name": "itzel.greenholt@hermann.com",
            "email_usernames": [
                "itzel.greenholt@hermann.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 128,
            "name": "nzemlak@cruickshank.org",
            "email_usernames": [
                "nzemlak@cruickshank.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 129,
            "name": "harris.alysson@terry.com",
            "email_usernames": [
                "harris.alysson@terry.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 130,
            "name": "tiana.farrell@haley.biz",
            "email_usernames": [
                "tiana.farrell@haley.biz"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 131,
            "name": "kassulke.gene@jaskolski.com",
            "email_usernames": [
                "kassulke.gene@jaskolski.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 132,
            "name": "strosin.jakayla@moen.com",
            "email_usernames": [
                "strosin.jakayla@moen.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 133,
            "name": "molly36@borer.com",
            "email_usernames": [
                "molly36@borer.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 134,
            "name": "briana22@marquardt.net",
            "email_usernames": [
                "briana22@marquardt.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 135,
            "name": "bashirian.casandra@corwin.info",
            "email_usernames": [
                "bashirian.casandra@corwin.info"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 136,
            "name": "schmidt.francisco@boyle.com",
            "email_usernames": [
                "schmidt.francisco@boyle.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 137,
            "name": "rath.monte@kuhn.com",
            "email_usernames": [
                "rath.monte@kuhn.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 138,
            "name": "wuckert.dudley@macejkovic.net",
            "email_usernames": [
                "wuckert.dudley@macejkovic.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 139,
            "name": "darren65@runte.net",
            "email_usernames": [
                "darren65@runte.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 140,
            "name": "shanel46@conroy.com",
            "email_usernames": [
                "shanel46@conroy.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 141,
            "name": "isidro58@mohr.info",
            "email_usernames": [
                "isidro58@mohr.info"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 142,
            "name": "keanu.bode@schultz.net",
            "email_usernames": [
                "keanu.bode@schultz.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 143,
            "name": "jacynthe31@hotmail.com",
            "email_usernames": [
                "jacynthe31@hotmail.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 144,
            "name": "grayce23@predovic.net",
            "email_usernames": [
                "grayce23@predovic.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 145,
            "name": "wwisoky@ohara.com",
            "email_usernames": [
                "wwisoky@ohara.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 146,
            "name": "jaylen09@luettgen.biz",
            "email_usernames": [
                "jaylen09@luettgen.biz"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 147,
            "name": "little.heather@schmitt.com",
            "email_usernames": [
                "little.heather@schmitt.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 148,
            "name": "jeff75@simonis.com",
            "email_usernames": [
                "jeff75@simonis.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 149,
            "name": "corine36@torphy.com",
            "email_usernames": [
                "corine36@torphy.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 150,
            "name": "onie62@ebert.com",
            "email_usernames": [
                "onie62@ebert.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 151,
            "name": "skyla.herman@grant.com",
            "email_usernames": [
                "skyla.herman@grant.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 152,
            "name": "janice71@mitchell.com",
            "email_usernames": [
                "janice71@mitchell.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 153,
            "name": "amina.thompson@ziemann.com",
            "email_usernames": [
                "amina.thompson@ziemann.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 154,
            "name": "hattie.nitzsche@farrell.net",
            "email_usernames": [
                "hattie.nitzsche@farrell.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 155,
            "name": "sanford23@becker.org",
            "email_usernames": [
                "sanford23@becker.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 156,
            "name": "awisozk@kutch.info",
            "email_usernames": [
                "awisozk@kutch.info"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 157,
            "name": "kuvalis.ike@buckridge.info",
            "email_usernames": [
                "kuvalis.ike@buckridge.info"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 158,
            "name": "ashly57@weber.biz",
            "email_usernames": [
                "ashly57@weber.biz"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 159,
            "name": "lourdes43@cruickshank.net",
            "email_usernames": [
                "lourdes43@cruickshank.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 160,
            "name": "ernie18@glover.info",
            "email_usernames": [
                "ernie18@glover.info"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 161,
            "name": "terrell.haley@raynor.org",
            "email_usernames": [
                "terrell.haley@raynor.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 162,
            "name": "dayna.moore@toy.biz",
            "email_usernames": [
                "dayna.moore@toy.biz"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 163,
            "name": "ocie45@windler.com",
            "email_usernames": [
                "ocie45@windler.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 164,
            "name": "vonrueden.geraldine@fritsch.org",
            "email_usernames": [
                "vonrueden.geraldine@fritsch.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 165,
            "name": "jewell.upton@kulas.info",
            "email_usernames": [
                "jewell.upton@kulas.info"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 166,
            "name": "ritchie.emmet@kautzer.com",
            "email_usernames": [
                "ritchie.emmet@kautzer.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 167,
            "name": "herta24@koss.com",
            "email_usernames": [
                "herta24@koss.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 168,
            "name": "carter.janis@anderson.com",
            "email_usernames": [
                "carter.janis@anderson.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 169,
            "name": "vesta.spencer@shanahan.biz",
            "email_usernames": [
                "vesta.spencer@shanahan.biz"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 170,
            "name": "estevan21@littel.com",
            "email_usernames": [
                "estevan21@littel.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 171,
            "name": "ryan.pearline@schuster.biz",
            "email_usernames": [
                "ryan.pearline@schuster.biz"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 172,
            "name": "tstrosin@tremblay.com",
            "email_usernames": [
                "tstrosin@tremblay.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 173,
            "name": "muller.jalon@hudson.com",
            "email_usernames": [
                "muller.jalon@hudson.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 174,
            "name": "dorcas60@douglas.org",
            "email_usernames": [
                "dorcas60@douglas.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 175,
            "name": "kuhlman.antonina@yahoo.com",
            "email_usernames": [
                "kuhlman.antonina@yahoo.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 176,
            "name": "luciano.miller@keeling.net",
            "email_usernames": [
                "luciano.miller@keeling.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 177,
            "name": "tweber@crist.com",
            "email_usernames": [
                "tweber@crist.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 178,
            "name": "adeckow@rowe.com",
            "email_usernames": [
                "adeckow@rowe.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 179,
            "name": "mallory96@sanford.com",
            "email_usernames": [
                "mallory96@sanford.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 180,
            "name": "oceane23@botsford.net",
            "email_usernames": [
                "oceane23@botsford.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 181,
            "name": "nikolaus.sigrid@schultz.net",
            "email_usernames": [
                "nikolaus.sigrid@schultz.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 182,
            "name": "dmedhurst@rath.com",
            "email_usernames": [
                "dmedhurst@rath.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 183,
            "name": "keshaun58@turner.org",
            "email_usernames": [
                "keshaun58@turner.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 184,
            "name": "daphne38@doyle.info",
            "email_usernames": [
                "daphne38@doyle.info"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 185,
            "name": "lessie.lehner@frami.com",
            "email_usernames": [
                "lessie.lehner@frami.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 186,
            "name": "darrick52@leffler.net",
            "email_usernames": [
                "darrick52@leffler.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 187,
            "name": "pwilkinson@jacobi.info",
            "email_usernames": [
                "pwilkinson@jacobi.info"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 188,
            "name": "eabshire@koss.com",
            "email_usernames": [
                "eabshire@koss.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 189,
            "name": "windler.cristopher@gutkowski.com",
            "email_usernames": [
                "windler.cristopher@gutkowski.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 190,
            "name": "eileen.prohaska@walter.com",
            "email_usernames": [
                "eileen.prohaska@walter.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 191,
            "name": "burdette.orn@williamson.com",
            "email_usernames": [
                "burdette.orn@williamson.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 192,
            "name": "abshire.velda@rutherford.net",
            "email_usernames": [
                "abshire.velda@rutherford.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 193,
            "name": "mills.delfina@ondricka.com",
            "email_usernames": [
                "mills.delfina@ondricka.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        }
    ],
    "labels": [
        "CATEGORY_FORUMS",
        "CATEGORY_PERSONAL",
        "CATEGORY_PROMOTIONS",
        "CATEGORY_SOCIAL",
        "CATEGORY_UPDATES",
        "IMPORTANT",
        "INBOX",
        "SENT",
        "STARRED",
        "UNREAD"
    ],
    "goals": [
        3600,
        7200,
        14400,
        28800,
        86400
    ],
    "max_reply_time": {
        "enabled": true,
        "hours": 40
    }
}

Request   

GET api/tools/settings/message-filters/all-thread-filter-data

Mailboxes - Invite As Users

requires authentication

Invite a selection of mailboxes as users

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/tools/users/invite-as-users" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"ids":[1]}'

const url = new URL(
    "https://portal.timetoreply.com/api/tools/users/invite-as-users"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "ids": [
        1
    ]
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (202):

[
    1
]

Request   

POST api/tools/users/invite-as-users

Body Parameters

ids  integer[]  
The IDs of the agents/mailboxes to invite as a user.

Logs

Conversations - Report

requires authentication

Conversation (Thread) Logs data

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/logs/conversations?from=2020-01-01&to=2020-01-08&model=My+Company&model_type=Internal&exclude_cc=&model_com=Top+Revenue+Customers&model_type_com=Customer+Group&exclude_cc_com=&exclusive=&label=INBOX&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&replies_over=15&message_replies_over=15&no_reply_for=15&per_page=25&sort_by=last_received_at_date_time&direction=desc&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/logs/conversations"
);

let params = {
    "from": "2020-01-01",
    "to": "2020-01-08",
    "model": "My Company",
    "model_type": "Internal",
    "exclude_cc": "",
    "model_com": "Top Revenue Customers",
    "model_type_com": "Customer Group",
    "exclude_cc_com": "",
    "exclusive": "",
    "label": "INBOX",
    "thread_type": "inbound,outbound,internal",
    "thread_status": "internal,await-customer,closed,await-agent",
    "has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
    "classification": "calculating,first,reply,reply-all,forward",
    "messageType": "inbound,outbound,internal",
    "replies_over": "15",
    "message_replies_over": "15",
    "no_reply_for": "15",
    "per_page": "25",
    "sort_by": "last_received_at_date_time",
    "direction": "desc",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "threads": {
        "current_page": 1,
        "data": [
            {
                "id": 1340,
                "init_agent_reply_time": 4912,
                "init_agent_action_time": 4912,
                "total_agent_reply_time": 7654,
                "last_received_at_date_time": "Feb 4th 2021 12:11:22",
                "thread_type": "inbound",
                "thread_status": "await-customer",
                "raw_init_agent_reply_time": 4912,
                "init_agent_reply_message_id": "1499383181SSvCjFjFyz@n399NCxYoJfRo5uJyDB55rBVf.aWTG",
                "init_reply_agent_id": 1,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "01h:21m:52s",
                "friendly_raw_initial_reply_time": "01h:21m:52s",
                "friendly_total_reply_time": "02h:07m:34s",
                "microsoft_conversations": [
                    "GJEYV8mQ2s3YwNXdIn"
                ],
                "email_usernames": [
                    "heidenreich.felton@rolfson.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "heidenreich.felton@rolfson.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com",
                    "heidenreich.felton@rolfson.com"
                ],
                "email_usernames_received": [
                    "e.bins@timetoreply.com",
                    "heidenreich.felton@rolfson.com"
                ],
                "email_domains": [
                    "rolfson.com",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-04 10:03:48",
                    "2021-02-04 11:25:40",
                    "2021-02-04 11:55:39",
                    "2021-02-04 12:11:22"
                ],
                "message_classifications": [
                    "first",
                    "reply"
                ],
                "message_subjects": [
                    "Sed veritatis voluptas doloremque nam maiores.",
                    "RE: Sed veritatis voluptas doloremque nam maiores."
                ],
                "messages": [
                    {
                        "internet_message_id": "1546006331wFIERAK3M4@ujltgrOj27cb15cPB2tOwnUf5.Bino",
                        "date_time": "Feb 4th 2021 12:11:22",
                        "subject": "RE: Sed veritatis voluptas doloremque nam maiores.",
                        "references": [
                            "1475187262Mzu8V1Scmz@wC80DglBQyO0DV1ujWMDgluoO.56vX",
                            "1499383181SSvCjFjFyz@n399NCxYoJfRo5uJyDB55rBVf.aWTG",
                            "1596281105N35iZWhwZD@7QQFy2C9JOtvZYaOtMyAFP5lX.OdKZ"
                        ],
                        "replytime": 943,
                        "classification": "reply",
                        "raw_replytime": 943,
                        "friendly_reply_time": "15m:43s",
                        "friendly_raw_reply_time": "15m:43s",
                        "email_domains": [
                            "timetoreply.com",
                            "rolfson.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "rolfson.com"
                        ],
                        "email_domains_received": [
                            "rolfson.com"
                        ],
                        "email_usernames": [
                            "e.bins@timetoreply.com",
                            "heidenreich.felton@rolfson.com"
                        ],
                        "email_usernames_from": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "heidenreich.felton@rolfson.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "heidenreich.felton@rolfson.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1340
                        ],
                        "message_type": "outbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612440682,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1596281105N35iZWhwZD@7QQFy2C9JOtvZYaOtMyAFP5lX.OdKZ",
                        "date_time": "Feb 4th 2021 11:55:39",
                        "subject": "RE: Sed veritatis voluptas doloremque nam maiores.",
                        "references": [
                            "1475187262Mzu8V1Scmz@wC80DglBQyO0DV1ujWMDgluoO.56vX",
                            "1499383181SSvCjFjFyz@n399NCxYoJfRo5uJyDB55rBVf.aWTG"
                        ],
                        "replytime": 1799,
                        "classification": "reply",
                        "raw_replytime": 1799,
                        "friendly_reply_time": "29m:59s",
                        "friendly_raw_reply_time": "29m:59s",
                        "email_domains": [
                            "rolfson.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "rolfson.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "heidenreich.felton@rolfson.com",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "heidenreich.felton@rolfson.com"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1340
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612439739,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    },
                    {
                        "internet_message_id": "1499383181SSvCjFjFyz@n399NCxYoJfRo5uJyDB55rBVf.aWTG",
                        "date_time": "Feb 4th 2021 11:25:40",
                        "subject": "RE: Sed veritatis voluptas doloremque nam maiores.",
                        "references": [
                            "1475187262Mzu8V1Scmz@wC80DglBQyO0DV1ujWMDgluoO.56vX"
                        ],
                        "replytime": 4912,
                        "classification": "reply",
                        "raw_replytime": 4912,
                        "friendly_reply_time": "01h:21m:52s",
                        "friendly_raw_reply_time": "01h:21m:52s",
                        "email_domains": [
                            "timetoreply.com",
                            "rolfson.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "rolfson.com"
                        ],
                        "email_domains_received": [
                            "rolfson.com"
                        ],
                        "email_usernames": [
                            "e.bins@timetoreply.com",
                            "heidenreich.felton@rolfson.com"
                        ],
                        "email_usernames_from": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "heidenreich.felton@rolfson.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "heidenreich.felton@rolfson.com"
                        ],
                        "is_initial_reply": true,
                        "thread_ids": [
                            1340
                        ],
                        "message_type": "outbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612437940,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1475187262Mzu8V1Scmz@wC80DglBQyO0DV1ujWMDgluoO.56vX",
                        "date_time": "Feb 4th 2021 10:03:48",
                        "subject": "Sed veritatis voluptas doloremque nam maiores.",
                        "references": null,
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "rolfson.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "rolfson.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "heidenreich.felton@rolfson.com",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "heidenreich.felton@rolfson.com"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1340
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612433028,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    }
                ],
                "labels": [],
                "has_contact_success": true,
                "contact_success_time": 6711,
                "contact_reply_time": 1799,
                "subject": "RE: Sed veritatis voluptas doloremque nam maiores.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 1362,
                "init_agent_reply_time": 357,
                "init_agent_action_time": 357,
                "total_agent_reply_time": 2899,
                "last_received_at_date_time": "Feb 4th 2021 11:19:33",
                "thread_type": "inbound",
                "thread_status": "await-customer",
                "raw_init_agent_reply_time": 357,
                "init_agent_reply_message_id": "1521912571Yg3tDiDJ5l@IX95JjKOxAsCJXTLZdfR1U5N0.FphK",
                "init_reply_agent_id": 1,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "05m:57s",
                "friendly_raw_initial_reply_time": "05m:57s",
                "friendly_total_reply_time": "48m:19s",
                "microsoft_conversations": [
                    "rBThUeXsdYPl93CC84"
                ],
                "email_usernames": [
                    "praynor@gibson.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "praynor@gibson.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com",
                    "praynor@gibson.com"
                ],
                "email_usernames_received": [
                    "e.bins@timetoreply.com",
                    "praynor@gibson.com"
                ],
                "email_domains": [
                    "gibson.com",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-04 10:31:14",
                    "2021-02-04 10:37:11",
                    "2021-02-04 11:00:58",
                    "2021-02-04 11:19:33"
                ],
                "message_classifications": [
                    "first",
                    "reply"
                ],
                "message_subjects": [
                    "Voluptatem nesciunt consequatur et sint id.",
                    "RE: Voluptatem nesciunt consequatur et sint id."
                ],
                "messages": [
                    {
                        "internet_message_id": "15299632902VUItvTGD5@N3g5CwLCC4ZFIDVTXimPswvOU.vbU8",
                        "date_time": "Feb 4th 2021 11:19:33",
                        "subject": "RE: Voluptatem nesciunt consequatur et sint id.",
                        "references": [
                            "15282681594nbdpRcyxk@2EssxlfWpMCV9ad8PjsPQTCRo.Y6GU",
                            "1521912571Yg3tDiDJ5l@IX95JjKOxAsCJXTLZdfR1U5N0.FphK",
                            "1572465598T28nk1UzYT@fJZkIGb8MEm3TyLLlnUDQLt7G.xgzg"
                        ],
                        "replytime": 1115,
                        "classification": "reply",
                        "raw_replytime": 1115,
                        "friendly_reply_time": "18m:35s",
                        "friendly_raw_reply_time": "18m:35s",
                        "email_domains": [
                            "timetoreply.com",
                            "gibson.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "gibson.com"
                        ],
                        "email_domains_received": [
                            "gibson.com"
                        ],
                        "email_usernames": [
                            "e.bins@timetoreply.com",
                            "praynor@gibson.com"
                        ],
                        "email_usernames_from": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "praynor@gibson.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "praynor@gibson.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1362
                        ],
                        "message_type": "outbound",
                        "labels": [
                            "UNREAD"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612437573,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1572465598T28nk1UzYT@fJZkIGb8MEm3TyLLlnUDQLt7G.xgzg",
                        "date_time": "Feb 4th 2021 11:00:58",
                        "subject": "RE: Voluptatem nesciunt consequatur et sint id.",
                        "references": [
                            "15282681594nbdpRcyxk@2EssxlfWpMCV9ad8PjsPQTCRo.Y6GU",
                            "1521912571Yg3tDiDJ5l@IX95JjKOxAsCJXTLZdfR1U5N0.FphK"
                        ],
                        "replytime": 1427,
                        "classification": "reply",
                        "raw_replytime": 1427,
                        "friendly_reply_time": "23m:47s",
                        "friendly_raw_reply_time": "23m:47s",
                        "email_domains": [
                            "gibson.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "gibson.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "praynor@gibson.com",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "praynor@gibson.com"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1362
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612436458,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    },
                    {
                        "internet_message_id": "1521912571Yg3tDiDJ5l@IX95JjKOxAsCJXTLZdfR1U5N0.FphK",
                        "date_time": "Feb 4th 2021 10:37:11",
                        "subject": "RE: Voluptatem nesciunt consequatur et sint id.",
                        "references": [
                            "15282681594nbdpRcyxk@2EssxlfWpMCV9ad8PjsPQTCRo.Y6GU"
                        ],
                        "replytime": 357,
                        "classification": "reply",
                        "raw_replytime": 357,
                        "friendly_reply_time": "05m:57s",
                        "friendly_raw_reply_time": "05m:57s",
                        "email_domains": [
                            "timetoreply.com",
                            "gibson.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "gibson.com"
                        ],
                        "email_domains_received": [
                            "gibson.com"
                        ],
                        "email_usernames": [
                            "e.bins@timetoreply.com",
                            "praynor@gibson.com"
                        ],
                        "email_usernames_from": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "praynor@gibson.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "praynor@gibson.com"
                        ],
                        "is_initial_reply": true,
                        "thread_ids": [
                            1362
                        ],
                        "message_type": "outbound",
                        "labels": [
                            "INBOX",
                            "CATEGORY_FORUMS",
                            "CATEGORY_UPDATES"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612435031,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "15282681594nbdpRcyxk@2EssxlfWpMCV9ad8PjsPQTCRo.Y6GU",
                        "date_time": "Feb 4th 2021 10:31:14",
                        "subject": "Voluptatem nesciunt consequatur et sint id.",
                        "references": null,
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "gibson.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "gibson.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "praynor@gibson.com",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "praynor@gibson.com"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1362
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612434674,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    }
                ],
                "labels": [
                    "INBOX",
                    "CATEGORY_FORUMS",
                    "CATEGORY_UPDATES",
                    "UNREAD"
                ],
                "has_contact_success": true,
                "contact_success_time": 1784,
                "contact_reply_time": 1427,
                "subject": "RE: Voluptatem nesciunt consequatur et sint id.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 1349,
                "init_agent_reply_time": 1748,
                "init_agent_action_time": 1748,
                "total_agent_reply_time": 4267,
                "last_received_at_date_time": "Feb 3rd 2021 17:53:54",
                "thread_type": "inbound",
                "thread_status": "await-agent",
                "raw_init_agent_reply_time": 2463,
                "init_agent_reply_message_id": "1505298332smf5GKQDK2@awZZs20rRnA3B1wBlyUS5hcHF.Y0yG",
                "init_reply_agent_id": 1,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "29m:08s",
                "friendly_raw_initial_reply_time": "41m:03s",
                "friendly_total_reply_time": "01h:11m:07s",
                "microsoft_conversations": [],
                "email_usernames": [
                    "katharina06@hills.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "katharina06@hills.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com",
                    "katharina06@hills.com"
                ],
                "email_usernames_received": [
                    "e.bins@timetoreply.com",
                    "katharina06@hills.com"
                ],
                "email_domains": [
                    "hills.com",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-03 16:30:52",
                    "2021-02-03 17:11:55",
                    "2021-02-03 17:53:54"
                ],
                "message_classifications": [
                    "first",
                    "reply"
                ],
                "message_subjects": [
                    "Quos debitis ipsa porro ullam alias porro qui quia.",
                    "RE: Quos debitis ipsa porro ullam alias porro qui quia."
                ],
                "messages": [
                    {
                        "internet_message_id": "1546897333ByCgmXQUlu@B3aIR6wgWxe7V7X7tK8mdyjgC.J1pu",
                        "date_time": "Feb 3rd 2021 17:53:54",
                        "subject": "RE: Quos debitis ipsa porro ullam alias porro qui quia.",
                        "references": [
                            "1498447494VLxOEsSU0f@cCr5232N6sEBXmblM7esEsj2E.sK4p",
                            "1505298332smf5GKQDK2@awZZs20rRnA3B1wBlyUS5hcHF.Y0yG"
                        ],
                        "replytime": 2519,
                        "classification": "reply",
                        "raw_replytime": 2519,
                        "friendly_reply_time": "41m:59s",
                        "friendly_raw_reply_time": "41m:59s",
                        "email_domains": [
                            "hills.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "hills.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "katharina06@hills.com",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "katharina06@hills.com"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1349
                        ],
                        "message_type": "inbound",
                        "labels": [
                            "UNREAD"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612374834,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": false
                        }
                    },
                    {
                        "internet_message_id": "1505298332smf5GKQDK2@awZZs20rRnA3B1wBlyUS5hcHF.Y0yG",
                        "date_time": "Feb 3rd 2021 17:11:55",
                        "subject": "RE: Quos debitis ipsa porro ullam alias porro qui quia.",
                        "references": [
                            "1498447494VLxOEsSU0f@cCr5232N6sEBXmblM7esEsj2E.sK4p"
                        ],
                        "replytime": 1748,
                        "classification": "reply",
                        "raw_replytime": 2463,
                        "friendly_reply_time": "29m:08s",
                        "friendly_raw_reply_time": "41m:03s",
                        "email_domains": [
                            "timetoreply.com",
                            "hills.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "hills.com"
                        ],
                        "email_domains_received": [
                            "hills.com"
                        ],
                        "email_usernames": [
                            "e.bins@timetoreply.com",
                            "katharina06@hills.com"
                        ],
                        "email_usernames_from": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "katharina06@hills.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "katharina06@hills.com"
                        ],
                        "is_initial_reply": true,
                        "thread_ids": [
                            1349
                        ],
                        "message_type": "outbound",
                        "labels": [
                            "UNREAD"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612372315,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1498447494VLxOEsSU0f@cCr5232N6sEBXmblM7esEsj2E.sK4p",
                        "date_time": "Feb 3rd 2021 16:30:52",
                        "subject": "Quos debitis ipsa porro ullam alias porro qui quia.",
                        "references": null,
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "hills.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "hills.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "katharina06@hills.com",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "katharina06@hills.com"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1349
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612369852,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    }
                ],
                "labels": [
                    "UNREAD"
                ],
                "has_contact_success": true,
                "contact_success_time": 4267,
                "contact_reply_time": 2519,
                "subject": "RE: Quos debitis ipsa porro ullam alias porro qui quia.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 1359,
                "init_agent_reply_time": 205,
                "init_agent_action_time": 205,
                "total_agent_reply_time": 205,
                "last_received_at_date_time": "Feb 3rd 2021 16:03:52",
                "thread_type": "inbound",
                "thread_status": "await-customer",
                "raw_init_agent_reply_time": 205,
                "init_agent_reply_message_id": "1516778304VAgWHERcCK@hzlJFScwh2oPcIcb31eSYDpUR.m2Lc",
                "init_reply_agent_id": 1,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "03m:25s",
                "friendly_raw_initial_reply_time": "03m:25s",
                "friendly_total_reply_time": "03m:25s",
                "microsoft_conversations": [],
                "email_usernames": [
                    "eleanore.ernser@keeling.info",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "eleanore.ernser@keeling.info",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com",
                    "eleanore.ernser@keeling.info"
                ],
                "email_usernames_received": [
                    "e.bins@timetoreply.com",
                    "eleanore.ernser@keeling.info"
                ],
                "email_domains": [
                    "keeling.info",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-03 16:00:27",
                    "2021-02-03 16:03:52"
                ],
                "message_classifications": [
                    "first",
                    "reply"
                ],
                "message_subjects": [
                    "Quis accusantium hic rem.",
                    "RE: Quis accusantium hic rem."
                ],
                "messages": [
                    {
                        "internet_message_id": "1516778304VAgWHERcCK@hzlJFScwh2oPcIcb31eSYDpUR.m2Lc",
                        "date_time": "Feb 3rd 2021 16:03:52",
                        "subject": "RE: Quis accusantium hic rem.",
                        "references": [
                            "1513196222rc75vt2YAU@UkVjHPZn4NuyvBdluoX7Jc0XP.kPW5"
                        ],
                        "replytime": 205,
                        "classification": "reply",
                        "raw_replytime": 205,
                        "friendly_reply_time": "03m:25s",
                        "friendly_raw_reply_time": "03m:25s",
                        "email_domains": [
                            "timetoreply.com",
                            "keeling.info"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "keeling.info"
                        ],
                        "email_domains_received": [
                            "keeling.info"
                        ],
                        "email_usernames": [
                            "e.bins@timetoreply.com",
                            "eleanore.ernser@keeling.info"
                        ],
                        "email_usernames_from": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "eleanore.ernser@keeling.info"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "eleanore.ernser@keeling.info"
                        ],
                        "is_initial_reply": true,
                        "thread_ids": [
                            1359
                        ],
                        "message_type": "outbound",
                        "labels": [
                            "UNREAD",
                            "INBOX",
                            "SENT",
                            "CATEGORY_UPDATES",
                            "CATEGORY_PROMOTIONS"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612368232,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1513196222rc75vt2YAU@UkVjHPZn4NuyvBdluoX7Jc0XP.kPW5",
                        "date_time": "Feb 3rd 2021 16:00:27",
                        "subject": "Quis accusantium hic rem.",
                        "references": null,
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "keeling.info",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "keeling.info"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "eleanore.ernser@keeling.info",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "eleanore.ernser@keeling.info"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1359
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612368027,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    }
                ],
                "labels": [
                    "UNREAD",
                    "INBOX",
                    "SENT",
                    "CATEGORY_UPDATES",
                    "CATEGORY_PROMOTIONS"
                ],
                "has_contact_success": false,
                "contact_success_time": null,
                "contact_reply_time": null,
                "subject": "RE: Quis accusantium hic rem.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 2359,
                "init_agent_reply_time": 3091,
                "init_agent_action_time": 3091,
                "total_agent_reply_time": 3091,
                "last_received_at_date_time": "Feb 3rd 2021 15:49:51",
                "thread_type": "inbound",
                "thread_status": "await-customer",
                "raw_init_agent_reply_time": 3091,
                "init_agent_reply_message_id": "1575117526TtkPlNh71u@bZkwngjd8uG2ufioGVhm2p5R0.NQwq",
                "init_reply_agent_id": 3,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "51m:31s",
                "friendly_raw_initial_reply_time": "51m:31s",
                "friendly_total_reply_time": "51m:31s",
                "microsoft_conversations": [
                    "zsIxduOjEFNfzJoGX1"
                ],
                "email_usernames": [
                    "herzog.kendall@jaskolski.com",
                    "support@timetoreply.com",
                    "a.kunde@timetoreply.com"
                ],
                "email_usernames_from": [
                    "herzog.kendall@jaskolski.com",
                    "a.kunde@timetoreply.com"
                ],
                "email_usernames_to": [
                    "support@timetoreply.com",
                    "herzog.kendall@jaskolski.com"
                ],
                "email_usernames_received": [
                    "support@timetoreply.com",
                    "herzog.kendall@jaskolski.com"
                ],
                "email_domains": [
                    "jaskolski.com",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-03 14:58:20",
                    "2021-02-03 15:49:51"
                ],
                "message_classifications": [
                    "first",
                    "reply-all"
                ],
                "message_subjects": [
                    "Eaque tempora officia itaque in.",
                    "RE: Eaque tempora officia itaque in."
                ],
                "messages": [
                    {
                        "internet_message_id": "1575117526TtkPlNh71u@bZkwngjd8uG2ufioGVhm2p5R0.NQwq",
                        "date_time": "Feb 3rd 2021 15:49:51",
                        "subject": "RE: Eaque tempora officia itaque in.",
                        "references": [
                            "1513092896qY3Ks3ECyi@XF5v81JGCEbRPeZCfqOHU1NNG.qYCS",
                            "1513092896f8y27SGEnh@HalHe5fNfeBMiCA4Qp3fco2X8.ajNH"
                        ],
                        "replytime": 3091,
                        "classification": "reply-all",
                        "raw_replytime": 3091,
                        "friendly_reply_time": "51m:31s",
                        "friendly_raw_reply_time": "51m:31s",
                        "email_domains": [
                            "timetoreply.com",
                            "jaskolski.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "jaskolski.com"
                        ],
                        "email_domains_received": [
                            "jaskolski.com",
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "a.kunde@timetoreply.com",
                            "herzog.kendall@jaskolski.com",
                            "support@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "herzog.kendall@jaskolski.com"
                        ],
                        "email_usernames_cc": [
                            "support@timetoreply.com"
                        ],
                        "email_usernames_received": [
                            "herzog.kendall@jaskolski.com",
                            "support@timetoreply.com"
                        ],
                        "is_initial_reply": true,
                        "thread_ids": [
                            2359
                        ],
                        "message_type": "outbound",
                        "labels": [
                            "UNREAD"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612367391,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1513092896f8y27SGEnh@HalHe5fNfeBMiCA4Qp3fco2X8.ajNH",
                        "date_time": "Feb 3rd 2021 14:58:20",
                        "subject": "Eaque tempora officia itaque in.",
                        "references": [
                            "1513092896qY3Ks3ECyi@XF5v81JGCEbRPeZCfqOHU1NNG.qYCS"
                        ],
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "jaskolski.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "jaskolski.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "herzog.kendall@jaskolski.com",
                            "support@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "herzog.kendall@jaskolski.com"
                        ],
                        "email_usernames_to": [
                            "support@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "support@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            2359
                        ],
                        "message_type": "inbound",
                        "labels": [
                            "UNREAD"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612364300,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    }
                ],
                "labels": [
                    "UNREAD"
                ],
                "has_contact_success": false,
                "contact_success_time": null,
                "contact_reply_time": null,
                "subject": "RE: Eaque tempora officia itaque in.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 1495,
                "init_agent_reply_time": 3837,
                "init_agent_action_time": 3837,
                "total_agent_reply_time": 3977,
                "last_received_at_date_time": "Feb 3rd 2021 14:12:34",
                "thread_type": "inbound",
                "thread_status": "await-agent",
                "raw_init_agent_reply_time": 3837,
                "init_agent_reply_message_id": "1515591188torWNyfebX@OT8pICN2xjZv5D0qcROO0Vlw9.f7Sy",
                "init_reply_agent_id": 2,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "01h:03m:57s",
                "friendly_raw_initial_reply_time": "01h:03m:57s",
                "friendly_total_reply_time": "01h:06m:17s",
                "microsoft_conversations": [],
                "email_usernames": [
                    "terrell.haley@raynor.org",
                    "p.morissette@timetoreply.com"
                ],
                "email_usernames_from": [
                    "terrell.haley@raynor.org",
                    "p.morissette@timetoreply.com"
                ],
                "email_usernames_to": [
                    "p.morissette@timetoreply.com",
                    "terrell.haley@raynor.org"
                ],
                "email_usernames_received": [
                    "p.morissette@timetoreply.com",
                    "terrell.haley@raynor.org"
                ],
                "email_domains": [
                    "raynor.org",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-03 13:06:17",
                    "2021-02-03 14:10:14",
                    "2021-02-03 14:12:34"
                ],
                "message_classifications": [
                    "first",
                    "reply"
                ],
                "message_subjects": [
                    "Animi aliquid voluptatem et et voluptas.",
                    "RE: Animi aliquid voluptatem et et voluptas."
                ],
                "messages": [
                    {
                        "internet_message_id": "15926348637MRYLoYhNX@vXDwZbnqx8nFdB5r924JRfnXS.usK5",
                        "date_time": "Feb 3rd 2021 14:12:34",
                        "subject": "RE: Animi aliquid voluptatem et et voluptas.",
                        "references": [
                            "1590319847c2resk1x8B@8gJlUTgNjJnFrDtIISpubwbah.VaQr",
                            "1515591188torWNyfebX@OT8pICN2xjZv5D0qcROO0Vlw9.f7Sy"
                        ],
                        "replytime": 140,
                        "classification": "reply",
                        "raw_replytime": 140,
                        "friendly_reply_time": "02m:20s",
                        "friendly_raw_reply_time": "02m:20s",
                        "email_domains": [
                            "raynor.org",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "raynor.org"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "terrell.haley@raynor.org",
                            "p.morissette@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "terrell.haley@raynor.org"
                        ],
                        "email_usernames_to": [
                            "p.morissette@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "p.morissette@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1495
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612361554,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "p.morissette@timetoreply.com": true
                        }
                    },
                    {
                        "internet_message_id": "1515591188torWNyfebX@OT8pICN2xjZv5D0qcROO0Vlw9.f7Sy",
                        "date_time": "Feb 3rd 2021 14:10:14",
                        "subject": "RE: Animi aliquid voluptatem et et voluptas.",
                        "references": [
                            "1590319847c2resk1x8B@8gJlUTgNjJnFrDtIISpubwbah.VaQr"
                        ],
                        "replytime": 3837,
                        "classification": "reply",
                        "raw_replytime": 3837,
                        "friendly_reply_time": "01h:03m:57s",
                        "friendly_raw_reply_time": "01h:03m:57s",
                        "email_domains": [
                            "timetoreply.com",
                            "raynor.org"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "raynor.org"
                        ],
                        "email_domains_received": [
                            "raynor.org"
                        ],
                        "email_usernames": [
                            "p.morissette@timetoreply.com",
                            "terrell.haley@raynor.org"
                        ],
                        "email_usernames_from": [
                            "p.morissette@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "terrell.haley@raynor.org"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "terrell.haley@raynor.org"
                        ],
                        "is_initial_reply": true,
                        "thread_ids": [
                            1495
                        ],
                        "message_type": "outbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612361414,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1590319847c2resk1x8B@8gJlUTgNjJnFrDtIISpubwbah.VaQr",
                        "date_time": "Feb 3rd 2021 13:06:17",
                        "subject": "Animi aliquid voluptatem et et voluptas.",
                        "references": null,
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "raynor.org",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "raynor.org"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "terrell.haley@raynor.org",
                            "p.morissette@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "terrell.haley@raynor.org"
                        ],
                        "email_usernames_to": [
                            "p.morissette@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "p.morissette@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1495
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612357577,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "p.morissette@timetoreply.com": true
                        }
                    }
                ],
                "labels": [],
                "has_contact_success": true,
                "contact_success_time": 3977,
                "contact_reply_time": 140,
                "subject": "RE: Animi aliquid voluptatem et et voluptas.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 1328,
                "init_agent_reply_time": 1511,
                "init_agent_action_time": 1511,
                "total_agent_reply_time": 2909,
                "last_received_at_date_time": "Feb 3rd 2021 12:57:24",
                "thread_type": "inbound",
                "thread_status": "closed",
                "raw_init_agent_reply_time": 1511,
                "init_agent_reply_message_id": "1500436649oUqO1bfdiD@tnAkveRyq8ywYl8Aioc32wUpE.0Fau",
                "init_reply_agent_id": 1,
                "time_to_close": 10073,
                "raw_time_to_close": 10073,
                "friendly_initial_reply_time": "25m:11s",
                "friendly_raw_initial_reply_time": "25m:11s",
                "friendly_total_reply_time": "48m:29s",
                "microsoft_conversations": [],
                "email_usernames": [
                    "wuckert.dudley@macejkovic.net",
                    "e.bins@timetoreply.com",
                    "closed@timetoreply.com"
                ],
                "email_usernames_from": [
                    "wuckert.dudley@macejkovic.net",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com",
                    "wuckert.dudley@macejkovic.net",
                    "closed@timetoreply.com"
                ],
                "email_usernames_received": [
                    "e.bins@timetoreply.com",
                    "wuckert.dudley@macejkovic.net",
                    "closed@timetoreply.com"
                ],
                "email_domains": [
                    "macejkovic.net",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-03 10:09:31",
                    "2021-02-03 10:34:42",
                    "2021-02-03 10:58:00",
                    "2021-02-03 12:57:24"
                ],
                "message_classifications": [
                    "first",
                    "reply",
                    "forward"
                ],
                "message_subjects": [
                    "Reprehenderit labore sint ut non nisi ipsam et.",
                    "RE: Reprehenderit labore sint ut non nisi ipsam et.",
                    "FW: Reprehenderit labore sint ut non nisi ipsam et."
                ],
                "messages": [
                    {
                        "internet_message_id": "1502035947eY99Hr1i8B@fQI9Of0Ob0I3J8TH6Y56ALgcV.fmB0",
                        "date_time": "Feb 3rd 2021 12:57:24",
                        "subject": "FW: Reprehenderit labore sint ut non nisi ipsam et. (Excluded from statistics because it's a closing email)",
                        "references": [
                            "14965740188zJZcNYZUu@6TFdbvXX1yVA6RwNhA5C7h98B.2E1s",
                            "1495117447Kg5PtoLhFx@8olrHTWwU1nEAhBKsxHO2FjwD.irnq",
                            "1494109880oa1QJe8P4J@q8gulaObHb8sFpX1QSKKFCZ5r.bK2I",
                            "1494023029TFKQy6rMkX@SoSlUXsAZ40JeJlrXhqwbB76x.VqQB",
                            "1493439485m4X6Z0QQ2T@YAnl8WUBkOCow5dH6K2oOzhz1.rQ5N",
                            "1493439485hUo2H9adWT@eFeRZ1g5dzhbkTmCGf0yoBZVA.UgkW",
                            "1500436649oUqO1bfdiD@tnAkveRyq8ywYl8Aioc32wUpE.0Fau",
                            "1462264549xtJyiUKSCt@ZnTcuRwRi0VH56wUHaNanaT45.faCn"
                        ],
                        "replytime": null,
                        "classification": "forward",
                        "raw_replytime": null,
                        "friendly_reply_time": "Pending",
                        "friendly_raw_reply_time": "Pending",
                        "email_domains": [
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "e.bins@timetoreply.com",
                            "closed@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "closed@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "closed@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1328
                        ],
                        "message_type": "internal",
                        "labels": [
                            "UNREAD"
                        ],
                        "is_closing_email": true,
                        "is_included_in_stats": false,
                        "timestamp": 1612357044,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1462264549xtJyiUKSCt@ZnTcuRwRi0VH56wUHaNanaT45.faCn",
                        "date_time": "Feb 3rd 2021 10:58:00",
                        "subject": "RE: Reprehenderit labore sint ut non nisi ipsam et.",
                        "references": [
                            "14965740188zJZcNYZUu@6TFdbvXX1yVA6RwNhA5C7h98B.2E1s",
                            "1495117447Kg5PtoLhFx@8olrHTWwU1nEAhBKsxHO2FjwD.irnq",
                            "1494109880oa1QJe8P4J@q8gulaObHb8sFpX1QSKKFCZ5r.bK2I",
                            "1494023029TFKQy6rMkX@SoSlUXsAZ40JeJlrXhqwbB76x.VqQB",
                            "1493439485m4X6Z0QQ2T@YAnl8WUBkOCow5dH6K2oOzhz1.rQ5N",
                            "1493439485hUo2H9adWT@eFeRZ1g5dzhbkTmCGf0yoBZVA.UgkW",
                            "1500436649oUqO1bfdiD@tnAkveRyq8ywYl8Aioc32wUpE.0Fau"
                        ],
                        "replytime": 1398,
                        "classification": "reply",
                        "raw_replytime": 1398,
                        "friendly_reply_time": "23m:18s",
                        "friendly_raw_reply_time": "23m:18s",
                        "email_domains": [
                            "macejkovic.net",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "macejkovic.net"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "wuckert.dudley@macejkovic.net",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "wuckert.dudley@macejkovic.net"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1328
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612349880,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    },
                    {
                        "internet_message_id": "1500436649oUqO1bfdiD@tnAkveRyq8ywYl8Aioc32wUpE.0Fau",
                        "date_time": "Feb 3rd 2021 10:34:42",
                        "subject": "RE: Reprehenderit labore sint ut non nisi ipsam et.",
                        "references": [
                            "14965740188zJZcNYZUu@6TFdbvXX1yVA6RwNhA5C7h98B.2E1s",
                            "1495117447Kg5PtoLhFx@8olrHTWwU1nEAhBKsxHO2FjwD.irnq",
                            "1494109880oa1QJe8P4J@q8gulaObHb8sFpX1QSKKFCZ5r.bK2I",
                            "1494023029TFKQy6rMkX@SoSlUXsAZ40JeJlrXhqwbB76x.VqQB",
                            "1493439485m4X6Z0QQ2T@YAnl8WUBkOCow5dH6K2oOzhz1.rQ5N",
                            "1493439485hUo2H9adWT@eFeRZ1g5dzhbkTmCGf0yoBZVA.UgkW"
                        ],
                        "replytime": 1511,
                        "classification": "reply",
                        "raw_replytime": 1511,
                        "friendly_reply_time": "25m:11s",
                        "friendly_raw_reply_time": "25m:11s",
                        "email_domains": [
                            "timetoreply.com",
                            "macejkovic.net"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "macejkovic.net"
                        ],
                        "email_domains_received": [
                            "macejkovic.net"
                        ],
                        "email_usernames": [
                            "e.bins@timetoreply.com",
                            "wuckert.dudley@macejkovic.net"
                        ],
                        "email_usernames_from": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "wuckert.dudley@macejkovic.net"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "wuckert.dudley@macejkovic.net"
                        ],
                        "is_initial_reply": true,
                        "thread_ids": [
                            1328
                        ],
                        "message_type": "outbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612348482,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1493439485hUo2H9adWT@eFeRZ1g5dzhbkTmCGf0yoBZVA.UgkW",
                        "date_time": "Feb 3rd 2021 10:09:31",
                        "subject": "Reprehenderit labore sint ut non nisi ipsam et.",
                        "references": [
                            "14965740188zJZcNYZUu@6TFdbvXX1yVA6RwNhA5C7h98B.2E1s",
                            "1495117447Kg5PtoLhFx@8olrHTWwU1nEAhBKsxHO2FjwD.irnq",
                            "1494109880oa1QJe8P4J@q8gulaObHb8sFpX1QSKKFCZ5r.bK2I",
                            "1494023029TFKQy6rMkX@SoSlUXsAZ40JeJlrXhqwbB76x.VqQB",
                            "1493439485m4X6Z0QQ2T@YAnl8WUBkOCow5dH6K2oOzhz1.rQ5N"
                        ],
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "macejkovic.net",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "macejkovic.net"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "wuckert.dudley@macejkovic.net",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "wuckert.dudley@macejkovic.net"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1328
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612346971,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    }
                ],
                "labels": [
                    "UNREAD"
                ],
                "has_contact_success": true,
                "contact_success_time": 2909,
                "contact_reply_time": 1398,
                "subject": "FW: Reprehenderit labore sint ut non nisi ipsam et.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "02h:47m:53s",
                "friendly_raw_time_to_close": "02h:47m:53s"
            },
            {
                "id": 1601,
                "init_agent_reply_time": 750,
                "init_agent_action_time": 750,
                "total_agent_reply_time": 4564,
                "last_received_at_date_time": "Feb 3rd 2021 12:55:05",
                "thread_type": "outbound",
                "thread_status": "await-agent",
                "raw_init_agent_reply_time": 750,
                "init_agent_reply_message_id": "1455982348PG1H51HDeD@Q5nAsGXFTunzfCIOoStDLYTUs.Z3uK",
                "init_reply_agent_id": null,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "12m:30s",
                "friendly_raw_initial_reply_time": "12m:30s",
                "friendly_total_reply_time": "01h:16m:04s",
                "microsoft_conversations": [
                    "D3dXLsEQpGAPnQaJdQ",
                    "sO4enw23oXNs1Lni5I"
                ],
                "email_usernames": [
                    "a.kunde@timetoreply.com",
                    "awisozk@kutch.info",
                    "marty.cole@pagac.com",
                    "orie61@hessel.com",
                    "gladys.nader@hotmail.com",
                    "nwilderman@schulist.com",
                    "hortense.walter@flatley.com",
                    "eileen.prohaska@walter.com",
                    "shanel46@conroy.com",
                    "tkozey@dibbert.biz",
                    "dorcas60@douglas.org",
                    "katharina06@hills.com",
                    "pattie.kohler@dietrich.com",
                    "charlie66@dickens.com",
                    "ustiedemann@pagac.org",
                    "jayde.hermiston@nienow.com",
                    "schuppe.jonatan@leffler.net",
                    "schimmel.quinton@runolfsson.com",
                    "jaylen09@luettgen.biz",
                    "amina.thompson@ziemann.com",
                    "herzog.kendall@jaskolski.com",
                    "windler.cristopher@gutkowski.com",
                    "emory88@schaden.com",
                    "vivian69@bogisich.org",
                    "joel45@okeefe.com",
                    "wdibbert@marvin.info",
                    "janice71@mitchell.com",
                    "pwilkinson@jacobi.info",
                    "ryan.pearline@schuster.biz",
                    "rhoeger@orn.com",
                    "zhackett@gibson.net",
                    "jenkins.eugene@boehm.org",
                    "hhackett@bayer.com"
                ],
                "email_usernames_from": [
                    "a.kunde@timetoreply.com",
                    "awisozk@kutch.info"
                ],
                "email_usernames_to": [
                    "awisozk@kutch.info",
                    "a.kunde@timetoreply.com"
                ],
                "email_usernames_received": [
                    "awisozk@kutch.info",
                    "marty.cole@pagac.com",
                    "orie61@hessel.com",
                    "gladys.nader@hotmail.com",
                    "nwilderman@schulist.com",
                    "hortense.walter@flatley.com",
                    "eileen.prohaska@walter.com",
                    "shanel46@conroy.com",
                    "tkozey@dibbert.biz",
                    "dorcas60@douglas.org",
                    "katharina06@hills.com",
                    "pattie.kohler@dietrich.com",
                    "charlie66@dickens.com",
                    "ustiedemann@pagac.org",
                    "jayde.hermiston@nienow.com",
                    "schuppe.jonatan@leffler.net",
                    "schimmel.quinton@runolfsson.com",
                    "jaylen09@luettgen.biz",
                    "amina.thompson@ziemann.com",
                    "herzog.kendall@jaskolski.com",
                    "windler.cristopher@gutkowski.com",
                    "emory88@schaden.com",
                    "vivian69@bogisich.org",
                    "joel45@okeefe.com",
                    "wdibbert@marvin.info",
                    "janice71@mitchell.com",
                    "pwilkinson@jacobi.info",
                    "ryan.pearline@schuster.biz",
                    "rhoeger@orn.com",
                    "zhackett@gibson.net",
                    "jenkins.eugene@boehm.org",
                    "hhackett@bayer.com",
                    "a.kunde@timetoreply.com"
                ],
                "email_domains": [
                    "timetoreply.com",
                    "kutch.info",
                    "pagac.com",
                    "hessel.com",
                    "hotmail.com",
                    "schulist.com",
                    "flatley.com",
                    "walter.com",
                    "conroy.com",
                    "dibbert.biz",
                    "douglas.org",
                    "hills.com",
                    "dietrich.com",
                    "dickens.com",
                    "pagac.org",
                    "nienow.com",
                    "leffler.net",
                    "runolfsson.com",
                    "luettgen.biz",
                    "ziemann.com",
                    "jaskolski.com",
                    "gutkowski.com",
                    "schaden.com",
                    "bogisich.org",
                    "okeefe.com",
                    "marvin.info",
                    "mitchell.com",
                    "jacobi.info",
                    "schuster.biz",
                    "orn.com",
                    "gibson.net",
                    "boehm.org",
                    "bayer.com"
                ],
                "date_times": [
                    "2021-02-03 11:39:01",
                    "2021-02-03 11:51:31",
                    "2021-02-03 11:56:19",
                    "2021-02-03 12:55:05"
                ],
                "message_classifications": [
                    "first",
                    "reply"
                ],
                "message_subjects": [
                    "Sed blanditiis commodi occaecati odio.",
                    "RE: Sed blanditiis commodi occaecati odio."
                ],
                "messages": [
                    {
                        "internet_message_id": "1498609559V6D5Rtw7Nw@CH1nrkiV0HTVribAaDoQpfUdU.csDS",
                        "date_time": "Feb 3rd 2021 12:55:05",
                        "subject": "RE: Sed blanditiis commodi occaecati odio.",
                        "references": [
                            "1456777603UQVcRcilWs@azbxp8cCHdacWfpLK4ejLvuiO.TGw9",
                            "1455982348PG1H51HDeD@Q5nAsGXFTunzfCIOoStDLYTUs.Z3uK",
                            "1602539831RhIY5RIdNO@HmRAFvAUhGVOjNSZpv3swB4Lr.0FmA"
                        ],
                        "replytime": 3526,
                        "classification": "reply",
                        "raw_replytime": 3526,
                        "friendly_reply_time": "58m:46s",
                        "friendly_raw_reply_time": "58m:46s",
                        "email_domains": [
                            "kutch.info",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "kutch.info"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "awisozk@kutch.info",
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "awisozk@kutch.info"
                        ],
                        "email_usernames_to": [
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "a.kunde@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1601
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612356905,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "a.kunde@timetoreply.com": true
                        }
                    },
                    {
                        "internet_message_id": "1602539831RhIY5RIdNO@HmRAFvAUhGVOjNSZpv3swB4Lr.0FmA",
                        "date_time": "Feb 3rd 2021 11:56:19",
                        "subject": "RE: Sed blanditiis commodi occaecati odio.",
                        "references": [
                            "1456777603UQVcRcilWs@azbxp8cCHdacWfpLK4ejLvuiO.TGw9",
                            "1455982348PG1H51HDeD@Q5nAsGXFTunzfCIOoStDLYTUs.Z3uK"
                        ],
                        "replytime": 288,
                        "classification": "reply",
                        "raw_replytime": 288,
                        "friendly_reply_time": "04m:48s",
                        "friendly_raw_reply_time": "04m:48s",
                        "email_domains": [
                            "timetoreply.com",
                            "kutch.info"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "kutch.info"
                        ],
                        "email_domains_received": [
                            "kutch.info"
                        ],
                        "email_usernames": [
                            "a.kunde@timetoreply.com",
                            "awisozk@kutch.info"
                        ],
                        "email_usernames_from": [
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "awisozk@kutch.info"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "awisozk@kutch.info"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1601
                        ],
                        "message_type": "outbound",
                        "labels": [
                            "UNREAD",
                            "INBOX"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612353379,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1455982348PG1H51HDeD@Q5nAsGXFTunzfCIOoStDLYTUs.Z3uK",
                        "date_time": "Feb 3rd 2021 11:51:31",
                        "subject": "RE: Sed blanditiis commodi occaecati odio.",
                        "references": [
                            "1456777603UQVcRcilWs@azbxp8cCHdacWfpLK4ejLvuiO.TGw9"
                        ],
                        "replytime": 750,
                        "classification": "reply",
                        "raw_replytime": 750,
                        "friendly_reply_time": "12m:30s",
                        "friendly_raw_reply_time": "12m:30s",
                        "email_domains": [
                            "kutch.info",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "kutch.info"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "awisozk@kutch.info",
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "awisozk@kutch.info"
                        ],
                        "email_usernames_to": [
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "a.kunde@timetoreply.com"
                        ],
                        "is_initial_reply": true,
                        "thread_ids": [
                            1601
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612353091,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "a.kunde@timetoreply.com": true
                        }
                    },
                    {
                        "internet_message_id": "1456777603UQVcRcilWs@azbxp8cCHdacWfpLK4ejLvuiO.TGw9",
                        "date_time": "Feb 3rd 2021 11:39:01",
                        "subject": "Sed blanditiis commodi occaecati odio.",
                        "references": null,
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "timetoreply.com",
                            "kutch.info",
                            "pagac.com",
                            "hessel.com",
                            "hotmail.com",
                            "schulist.com",
                            "flatley.com",
                            "walter.com",
                            "conroy.com",
                            "dibbert.biz",
                            "douglas.org",
                            "hills.com",
                            "dietrich.com",
                            "dickens.com",
                            "pagac.org",
                            "nienow.com",
                            "leffler.net",
                            "runolfsson.com",
                            "luettgen.biz",
                            "ziemann.com",
                            "jaskolski.com",
                            "gutkowski.com",
                            "schaden.com",
                            "bogisich.org",
                            "okeefe.com",
                            "marvin.info",
                            "mitchell.com",
                            "jacobi.info",
                            "schuster.biz",
                            "orn.com",
                            "gibson.net",
                            "boehm.org",
                            "bayer.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "kutch.info"
                        ],
                        "email_domains_received": [
                            "kutch.info",
                            "pagac.com",
                            "hessel.com",
                            "hotmail.com",
                            "schulist.com",
                            "flatley.com",
                            "walter.com",
                            "conroy.com",
                            "dibbert.biz",
                            "douglas.org",
                            "hills.com",
                            "dietrich.com",
                            "dickens.com",
                            "pagac.org",
                            "nienow.com",
                            "leffler.net",
                            "runolfsson.com",
                            "luettgen.biz",
                            "ziemann.com",
                            "jaskolski.com",
                            "gutkowski.com",
                            "schaden.com",
                            "bogisich.org",
                            "okeefe.com",
                            "marvin.info",
                            "mitchell.com",
                            "jacobi.info",
                            "schuster.biz",
                            "orn.com",
                            "gibson.net",
                            "boehm.org",
                            "bayer.com"
                        ],
                        "email_usernames": [
                            "a.kunde@timetoreply.com",
                            "awisozk@kutch.info",
                            "marty.cole@pagac.com",
                            "orie61@hessel.com",
                            "gladys.nader@hotmail.com",
                            "nwilderman@schulist.com",
                            "hortense.walter@flatley.com",
                            "eileen.prohaska@walter.com",
                            "shanel46@conroy.com",
                            "tkozey@dibbert.biz",
                            "dorcas60@douglas.org",
                            "katharina06@hills.com",
                            "pattie.kohler@dietrich.com",
                            "charlie66@dickens.com",
                            "ustiedemann@pagac.org",
                            "jayde.hermiston@nienow.com",
                            "schuppe.jonatan@leffler.net",
                            "schimmel.quinton@runolfsson.com",
                            "jaylen09@luettgen.biz",
                            "amina.thompson@ziemann.com",
                            "herzog.kendall@jaskolski.com",
                            "windler.cristopher@gutkowski.com",
                            "emory88@schaden.com",
                            "vivian69@bogisich.org",
                            "joel45@okeefe.com",
                            "wdibbert@marvin.info",
                            "janice71@mitchell.com",
                            "pwilkinson@jacobi.info",
                            "ryan.pearline@schuster.biz",
                            "rhoeger@orn.com",
                            "zhackett@gibson.net",
                            "jenkins.eugene@boehm.org",
                            "hhackett@bayer.com"
                        ],
                        "email_usernames_from": [
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "awisozk@kutch.info"
                        ],
                        "email_usernames_cc": [
                            "marty.cole@pagac.com",
                            "orie61@hessel.com",
                            "gladys.nader@hotmail.com",
                            "nwilderman@schulist.com",
                            "hortense.walter@flatley.com",
                            "eileen.prohaska@walter.com",
                            "shanel46@conroy.com",
                            "tkozey@dibbert.biz",
                            "dorcas60@douglas.org",
                            "katharina06@hills.com",
                            "pattie.kohler@dietrich.com",
                            "charlie66@dickens.com",
                            "ustiedemann@pagac.org",
                            "jayde.hermiston@nienow.com",
                            "schuppe.jonatan@leffler.net",
                            "schimmel.quinton@runolfsson.com",
                            "jaylen09@luettgen.biz",
                            "amina.thompson@ziemann.com",
                            "herzog.kendall@jaskolski.com",
                            "windler.cristopher@gutkowski.com",
                            "emory88@schaden.com",
                            "vivian69@bogisich.org",
                            "joel45@okeefe.com",
                            "wdibbert@marvin.info",
                            "janice71@mitchell.com",
                            "pwilkinson@jacobi.info",
                            "ryan.pearline@schuster.biz",
                            "rhoeger@orn.com",
                            "zhackett@gibson.net",
                            "jenkins.eugene@boehm.org",
                            "hhackett@bayer.com"
                        ],
                        "email_usernames_received": [
                            "awisozk@kutch.info",
                            "marty.cole@pagac.com",
                            "orie61@hessel.com",
                            "gladys.nader@hotmail.com",
                            "nwilderman@schulist.com",
                            "hortense.walter@flatley.com",
                            "eileen.prohaska@walter.com",
                            "shanel46@conroy.com",
                            "tkozey@dibbert.biz",
                            "dorcas60@douglas.org",
                            "katharina06@hills.com",
                            "pattie.kohler@dietrich.com",
                            "charlie66@dickens.com",
                            "ustiedemann@pagac.org",
                            "jayde.hermiston@nienow.com",
                            "schuppe.jonatan@leffler.net",
                            "schimmel.quinton@runolfsson.com",
                            "jaylen09@luettgen.biz",
                            "amina.thompson@ziemann.com",
                            "herzog.kendall@jaskolski.com",
                            "windler.cristopher@gutkowski.com",
                            "emory88@schaden.com",
                            "vivian69@bogisich.org",
                            "joel45@okeefe.com",
                            "wdibbert@marvin.info",
                            "janice71@mitchell.com",
                            "pwilkinson@jacobi.info",
                            "ryan.pearline@schuster.biz",
                            "rhoeger@orn.com",
                            "zhackett@gibson.net",
                            "jenkins.eugene@boehm.org",
                            "hhackett@bayer.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1601
                        ],
                        "message_type": "outbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612352341,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    }
                ],
                "labels": [
                    "UNREAD",
                    "INBOX"
                ],
                "has_contact_success": false,
                "contact_success_time": null,
                "contact_reply_time": null,
                "subject": "RE: Sed blanditiis commodi occaecati odio.",
                "initial_reply_is_relevant": false,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 1363,
                "init_agent_reply_time": null,
                "init_agent_action_time": null,
                "total_agent_reply_time": 0,
                "last_received_at_date_time": "Feb 3rd 2021 10:54:38",
                "thread_type": "inbound",
                "thread_status": "await-agent",
                "raw_init_agent_reply_time": null,
                "init_agent_reply_message_id": null,
                "init_reply_agent_id": null,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "Pending",
                "friendly_raw_initial_reply_time": "Pending",
                "friendly_total_reply_time": "N\/A",
                "microsoft_conversations": [],
                "email_usernames": [
                    "vpfannerstill@gmail.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "vpfannerstill@gmail.com"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_received": [
                    "e.bins@timetoreply.com"
                ],
                "email_domains": [
                    "gmail.com",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-03 10:54:38"
                ],
                "message_classifications": [
                    "first"
                ],
                "message_subjects": [
                    "Est molestiae labore laboriosam porro."
                ],
                "messages": [
                    {
                        "internet_message_id": "1525256668J2G573aeCk@uO7cl4HUkYiPYmPuoeXmtbYWi.wNld",
                        "date_time": "Feb 3rd 2021 10:54:38",
                        "subject": "Est molestiae labore laboriosam porro.",
                        "references": null,
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "gmail.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "gmail.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "vpfannerstill@gmail.com",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "vpfannerstill@gmail.com"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1363
                        ],
                        "message_type": "inbound",
                        "labels": [
                            "UNREAD",
                            "CATEGORY_PERSONAL",
                            "IMPORTANT",
                            "CATEGORY_PROMOTIONS"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612349678,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": false
                        }
                    }
                ],
                "labels": [
                    "UNREAD",
                    "CATEGORY_PERSONAL",
                    "IMPORTANT",
                    "CATEGORY_PROMOTIONS"
                ],
                "has_contact_success": false,
                "contact_success_time": null,
                "contact_reply_time": null,
                "subject": "Est molestiae labore laboriosam porro.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 1358,
                "init_agent_reply_time": 388,
                "init_agent_action_time": 388,
                "total_agent_reply_time": 388,
                "last_received_at_date_time": "Feb 3rd 2021 10:27:01",
                "thread_type": "outbound",
                "thread_status": "await-agent",
                "raw_init_agent_reply_time": 388,
                "init_agent_reply_message_id": "1511227735giXXVj9vAJ@rcB1yKHZJXlEiXDBtnd0BmstT.4E5h",
                "init_reply_agent_id": null,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "06m:28s",
                "friendly_raw_initial_reply_time": "06m:28s",
                "friendly_total_reply_time": "06m:28s",
                "microsoft_conversations": [],
                "email_usernames": [
                    "e.bins@timetoreply.com",
                    "dayna.moore@toy.biz",
                    "robert40@emard.net"
                ],
                "email_usernames_from": [
                    "e.bins@timetoreply.com",
                    "dayna.moore@toy.biz"
                ],
                "email_usernames_to": [
                    "dayna.moore@toy.biz",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_received": [
                    "dayna.moore@toy.biz",
                    "robert40@emard.net",
                    "e.bins@timetoreply.com"
                ],
                "email_domains": [
                    "timetoreply.com",
                    "toy.biz",
                    "emard.net"
                ],
                "date_times": [
                    "2021-02-03 10:20:33",
                    "2021-02-03 10:27:01"
                ],
                "message_classifications": [
                    "first",
                    "reply-all"
                ],
                "message_subjects": [
                    "Eos perspiciatis ipsa assumenda sed reiciendis occaecati.",
                    "RE: Eos perspiciatis ipsa assumenda sed reiciendis occaecati."
                ],
                "messages": [
                    {
                        "internet_message_id": "1511227735giXXVj9vAJ@rcB1yKHZJXlEiXDBtnd0BmstT.4E5h",
                        "date_time": "Feb 3rd 2021 10:27:01",
                        "subject": "RE: Eos perspiciatis ipsa assumenda sed reiciendis occaecati.",
                        "references": [
                            "1569059527CiyK3m0G12@DfnImGCZMwJ9cmhXZOKg0qiqC.b8gk"
                        ],
                        "replytime": 388,
                        "classification": "reply-all",
                        "raw_replytime": 388,
                        "friendly_reply_time": "06m:28s",
                        "friendly_raw_reply_time": "06m:28s",
                        "email_domains": [
                            "toy.biz",
                            "timetoreply.com",
                            "emard.net"
                        ],
                        "email_domains_from": [
                            "toy.biz"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com",
                            "emard.net"
                        ],
                        "email_usernames": [
                            "dayna.moore@toy.biz",
                            "e.bins@timetoreply.com",
                            "robert40@emard.net"
                        ],
                        "email_usernames_from": [
                            "dayna.moore@toy.biz"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [
                            "robert40@emard.net"
                        ],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com",
                            "robert40@emard.net"
                        ],
                        "is_initial_reply": true,
                        "thread_ids": [
                            1358
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612348021,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    },
                    {
                        "internet_message_id": "1569059527CiyK3m0G12@DfnImGCZMwJ9cmhXZOKg0qiqC.b8gk",
                        "date_time": "Feb 3rd 2021 10:20:33",
                        "subject": "Eos perspiciatis ipsa assumenda sed reiciendis occaecati.",
                        "references": null,
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "timetoreply.com",
                            "toy.biz",
                            "emard.net"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "toy.biz"
                        ],
                        "email_domains_received": [
                            "toy.biz",
                            "emard.net"
                        ],
                        "email_usernames": [
                            "e.bins@timetoreply.com",
                            "dayna.moore@toy.biz",
                            "robert40@emard.net"
                        ],
                        "email_usernames_from": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "dayna.moore@toy.biz"
                        ],
                        "email_usernames_cc": [
                            "robert40@emard.net"
                        ],
                        "email_usernames_received": [
                            "dayna.moore@toy.biz",
                            "robert40@emard.net"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1358
                        ],
                        "message_type": "outbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612347633,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    }
                ],
                "labels": [],
                "has_contact_success": false,
                "contact_success_time": null,
                "contact_reply_time": null,
                "subject": "RE: Eos perspiciatis ipsa assumenda sed reiciendis occaecati.",
                "initial_reply_is_relevant": false,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 1370,
                "init_agent_reply_time": 182,
                "init_agent_action_time": 182,
                "total_agent_reply_time": 1012,
                "last_received_at_date_time": "Feb 2nd 2021 17:28:33",
                "thread_type": "inbound",
                "thread_status": "await-agent",
                "raw_init_agent_reply_time": 1065,
                "init_agent_reply_message_id": "1561478378Ink17r3Ovr@dqUHXO9rqIPf7egu4Aj8Xzsdf.7YWe",
                "init_reply_agent_id": 1,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "03m:02s",
                "friendly_raw_initial_reply_time": "17m:45s",
                "friendly_total_reply_time": "16m:52s",
                "microsoft_conversations": [],
                "email_usernames": [
                    "bratke@shanahan.org",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "bratke@shanahan.org",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com",
                    "bratke@shanahan.org"
                ],
                "email_usernames_received": [
                    "e.bins@timetoreply.com",
                    "bratke@shanahan.org"
                ],
                "email_domains": [
                    "shanahan.org",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-02 16:56:58",
                    "2021-02-02 17:14:43",
                    "2021-02-02 17:28:33"
                ],
                "message_classifications": [
                    "first",
                    "reply"
                ],
                "message_subjects": [
                    "Reiciendis non quisquam tempora magni.",
                    "RE: Reiciendis non quisquam tempora magni."
                ],
                "messages": [
                    {
                        "internet_message_id": "156311471681St1yGcc4@xEmLZDkBPiVs4EiiSBgH0P4pJ.mTDR",
                        "date_time": "Feb 2nd 2021 17:28:33",
                        "subject": "RE: Reiciendis non quisquam tempora magni.",
                        "references": [
                            "1551251036HexS2RPcPf@JqaV3WZRQUkM6RwwPkuFpUjaD.PfrO",
                            "1561478378Ink17r3Ovr@dqUHXO9rqIPf7egu4Aj8Xzsdf.7YWe"
                        ],
                        "replytime": 830,
                        "classification": "reply",
                        "raw_replytime": 830,
                        "friendly_reply_time": "13m:50s",
                        "friendly_raw_reply_time": "13m:50s",
                        "email_domains": [
                            "shanahan.org",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "shanahan.org"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "bratke@shanahan.org",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "bratke@shanahan.org"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1370
                        ],
                        "message_type": "inbound",
                        "labels": [
                            "UNREAD"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612286913,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": false
                        }
                    },
                    {
                        "internet_message_id": "1561478378Ink17r3Ovr@dqUHXO9rqIPf7egu4Aj8Xzsdf.7YWe",
                        "date_time": "Feb 2nd 2021 17:14:43",
                        "subject": "RE: Reiciendis non quisquam tempora magni.",
                        "references": [
                            "1551251036HexS2RPcPf@JqaV3WZRQUkM6RwwPkuFpUjaD.PfrO"
                        ],
                        "replytime": 182,
                        "classification": "reply",
                        "raw_replytime": 1065,
                        "friendly_reply_time": "03m:02s",
                        "friendly_raw_reply_time": "17m:45s",
                        "email_domains": [
                            "timetoreply.com",
                            "shanahan.org"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "shanahan.org"
                        ],
                        "email_domains_received": [
                            "shanahan.org"
                        ],
                        "email_usernames": [
                            "e.bins@timetoreply.com",
                            "bratke@shanahan.org"
                        ],
                        "email_usernames_from": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "bratke@shanahan.org"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "bratke@shanahan.org"
                        ],
                        "is_initial_reply": true,
                        "thread_ids": [
                            1370
                        ],
                        "message_type": "outbound",
                        "labels": [
                            "UNREAD"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612286083,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1551251036HexS2RPcPf@JqaV3WZRQUkM6RwwPkuFpUjaD.PfrO",
                        "date_time": "Feb 2nd 2021 16:56:58",
                        "subject": "Reiciendis non quisquam tempora magni.",
                        "references": null,
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "shanahan.org",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "shanahan.org"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "bratke@shanahan.org",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "bratke@shanahan.org"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1370
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612285018,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    }
                ],
                "labels": [
                    "UNREAD"
                ],
                "has_contact_success": true,
                "contact_success_time": 1012,
                "contact_reply_time": 830,
                "subject": "RE: Reiciendis non quisquam tempora magni.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 1608,
                "init_agent_reply_time": 1339,
                "init_agent_action_time": 1339,
                "total_agent_reply_time": 2543,
                "last_received_at_date_time": "Feb 2nd 2021 16:52:09",
                "thread_type": "inbound",
                "thread_status": "await-agent",
                "raw_init_agent_reply_time": 1339,
                "init_agent_reply_message_id": "1521638055a39HHbBcJP@OCEohtohZnhjkBua4SZN2iPLm.a2CZ",
                "init_reply_agent_id": 3,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "22m:19s",
                "friendly_raw_initial_reply_time": "22m:19s",
                "friendly_total_reply_time": "42m:23s",
                "microsoft_conversations": [],
                "email_usernames": [
                    "muller.jalon@hudson.com",
                    "a.kunde@timetoreply.com"
                ],
                "email_usernames_from": [
                    "muller.jalon@hudson.com",
                    "a.kunde@timetoreply.com"
                ],
                "email_usernames_to": [
                    "a.kunde@timetoreply.com",
                    "muller.jalon@hudson.com"
                ],
                "email_usernames_received": [
                    "a.kunde@timetoreply.com",
                    "muller.jalon@hudson.com"
                ],
                "email_domains": [
                    "hudson.com",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-02 16:09:46",
                    "2021-02-02 16:32:05",
                    "2021-02-02 16:52:09"
                ],
                "message_classifications": [
                    "first",
                    "reply"
                ],
                "message_subjects": [
                    "Dolores libero libero tempore numquam eaque minima.",
                    "RE: Dolores libero libero tempore numquam eaque minima."
                ],
                "messages": [
                    {
                        "internet_message_id": "15122915972xv3WMU9A1@fckKwXzDzJiAl1pOef8NpepwY.NMnv",
                        "date_time": "Feb 2nd 2021 16:52:09",
                        "subject": "RE: Dolores libero libero tempore numquam eaque minima.",
                        "references": [
                            "1460423191GQXK9KEcqV@YTmX24H6PNuJjUmDqIZ7smE4m.L2zu",
                            "1521638055a39HHbBcJP@OCEohtohZnhjkBua4SZN2iPLm.a2CZ"
                        ],
                        "replytime": 1204,
                        "classification": "reply",
                        "raw_replytime": 1204,
                        "friendly_reply_time": "20m:04s",
                        "friendly_raw_reply_time": "20m:04s",
                        "email_domains": [
                            "hudson.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "hudson.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "muller.jalon@hudson.com",
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "muller.jalon@hudson.com"
                        ],
                        "email_usernames_to": [
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "a.kunde@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1608
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612284729,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "a.kunde@timetoreply.com": true
                        }
                    },
                    {
                        "internet_message_id": "1521638055a39HHbBcJP@OCEohtohZnhjkBua4SZN2iPLm.a2CZ",
                        "date_time": "Feb 2nd 2021 16:32:05",
                        "subject": "RE: Dolores libero libero tempore numquam eaque minima.",
                        "references": [
                            "1460423191GQXK9KEcqV@YTmX24H6PNuJjUmDqIZ7smE4m.L2zu"
                        ],
                        "replytime": 1339,
                        "classification": "reply",
                        "raw_replytime": 1339,
                        "friendly_reply_time": "22m:19s",
                        "friendly_raw_reply_time": "22m:19s",
                        "email_domains": [
                            "timetoreply.com",
                            "hudson.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "hudson.com"
                        ],
                        "email_domains_received": [
                            "hudson.com"
                        ],
                        "email_usernames": [
                            "a.kunde@timetoreply.com",
                            "muller.jalon@hudson.com"
                        ],
                        "email_usernames_from": [
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "muller.jalon@hudson.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "muller.jalon@hudson.com"
                        ],
                        "is_initial_reply": true,
                        "thread_ids": [
                            1608
                        ],
                        "message_type": "outbound",
                        "labels": [
                            "UNREAD"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612283525,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1460423191GQXK9KEcqV@YTmX24H6PNuJjUmDqIZ7smE4m.L2zu",
                        "date_time": "Feb 2nd 2021 16:09:46",
                        "subject": "Dolores libero libero tempore numquam eaque minima.",
                        "references": null,
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "hudson.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "hudson.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "muller.jalon@hudson.com",
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "muller.jalon@hudson.com"
                        ],
                        "email_usernames_to": [
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "a.kunde@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1608
                        ],
                        "message_type": "inbound",
                        "labels": [
                            "CATEGORY_PERSONAL",
                            "INBOX"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612282186,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "a.kunde@timetoreply.com": true
                        }
                    }
                ],
                "labels": [
                    "CATEGORY_PERSONAL",
                    "INBOX",
                    "UNREAD"
                ],
                "has_contact_success": true,
                "contact_success_time": 2543,
                "contact_reply_time": 1204,
                "subject": "RE: Dolores libero libero tempore numquam eaque minima.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 1364,
                "init_agent_reply_time": 32197,
                "init_agent_action_time": 32197,
                "total_agent_reply_time": 35127,
                "last_received_at_date_time": "Feb 2nd 2021 16:46:22",
                "thread_type": "inbound",
                "thread_status": "await-customer",
                "raw_init_agent_reply_time": 89797,
                "init_agent_reply_message_id": "1587178422z3qzza41FJ@BOZruG9CKMAZ92I8xMLwprSRq.1bc4",
                "init_reply_agent_id": 1,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "08h:56m:37s",
                "friendly_raw_initial_reply_time": "24h:56m:37s",
                "friendly_total_reply_time": "09h:45m:27s",
                "microsoft_conversations": [],
                "email_usernames": [
                    "delilah07@moen.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "delilah07@moen.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com",
                    "delilah07@moen.com"
                ],
                "email_usernames_received": [
                    "e.bins@timetoreply.com",
                    "delilah07@moen.com"
                ],
                "email_domains": [
                    "moen.com",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-01 15:00:55",
                    "2021-02-02 15:57:32",
                    "2021-02-02 16:20:56",
                    "2021-02-02 16:46:22"
                ],
                "message_classifications": [
                    "first",
                    "reply"
                ],
                "message_subjects": [
                    "Aut rerum nesciunt voluptatem dolor corporis.",
                    "RE: Aut rerum nesciunt voluptatem dolor corporis."
                ],
                "messages": [
                    {
                        "internet_message_id": "1567962362fnSzbpsQR2@NpZL6WFFM18Drn9cB3BtwYEK7.m9z8",
                        "date_time": "Feb 2nd 2021 16:46:22",
                        "subject": "RE: Aut rerum nesciunt voluptatem dolor corporis.",
                        "references": [
                            "15302146315N5UVgzKRG@Mlxmc727dtQU2CDX8UG6YMUNl.kGYF",
                            "1587178422z3qzza41FJ@BOZruG9CKMAZ92I8xMLwprSRq.1bc4",
                            "1531071204Pi7lL8eQDS@dnSJ5i73T19QbyqaILSPMXADX.rDFY"
                        ],
                        "replytime": 1526,
                        "classification": "reply",
                        "raw_replytime": 1526,
                        "friendly_reply_time": "25m:26s",
                        "friendly_raw_reply_time": "25m:26s",
                        "email_domains": [
                            "timetoreply.com",
                            "moen.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "moen.com"
                        ],
                        "email_domains_received": [
                            "moen.com"
                        ],
                        "email_usernames": [
                            "e.bins@timetoreply.com",
                            "delilah07@moen.com"
                        ],
                        "email_usernames_from": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "delilah07@moen.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "delilah07@moen.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1364
                        ],
                        "message_type": "outbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612284382,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1531071204Pi7lL8eQDS@dnSJ5i73T19QbyqaILSPMXADX.rDFY",
                        "date_time": "Feb 2nd 2021 16:20:56",
                        "subject": "RE: Aut rerum nesciunt voluptatem dolor corporis.",
                        "references": [
                            "15302146315N5UVgzKRG@Mlxmc727dtQU2CDX8UG6YMUNl.kGYF",
                            "1587178422z3qzza41FJ@BOZruG9CKMAZ92I8xMLwprSRq.1bc4"
                        ],
                        "replytime": 1404,
                        "classification": "reply",
                        "raw_replytime": 1404,
                        "friendly_reply_time": "23m:24s",
                        "friendly_raw_reply_time": "23m:24s",
                        "email_domains": [
                            "moen.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "moen.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "delilah07@moen.com",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "delilah07@moen.com"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1364
                        ],
                        "message_type": "inbound",
                        "labels": [
                            "IMPORTANT"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612282856,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    },
                    {
                        "internet_message_id": "1587178422z3qzza41FJ@BOZruG9CKMAZ92I8xMLwprSRq.1bc4",
                        "date_time": "Feb 2nd 2021 15:57:32",
                        "subject": "RE: Aut rerum nesciunt voluptatem dolor corporis.",
                        "references": [
                            "15302146315N5UVgzKRG@Mlxmc727dtQU2CDX8UG6YMUNl.kGYF"
                        ],
                        "replytime": 32197,
                        "classification": "reply",
                        "raw_replytime": 89797,
                        "friendly_reply_time": "08h:56m:37s",
                        "friendly_raw_reply_time": "24h:56m:37s",
                        "email_domains": [
                            "timetoreply.com",
                            "moen.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "moen.com"
                        ],
                        "email_domains_received": [
                            "moen.com"
                        ],
                        "email_usernames": [
                            "e.bins@timetoreply.com",
                            "delilah07@moen.com"
                        ],
                        "email_usernames_from": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "delilah07@moen.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "delilah07@moen.com"
                        ],
                        "is_initial_reply": true,
                        "thread_ids": [
                            1364
                        ],
                        "message_type": "outbound",
                        "labels": [
                            "UNREAD"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612281452,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "15302146315N5UVgzKRG@Mlxmc727dtQU2CDX8UG6YMUNl.kGYF",
                        "date_time": "Feb 1st 2021 15:00:55",
                        "subject": "Aut rerum nesciunt voluptatem dolor corporis.",
                        "references": null,
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "moen.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "moen.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "delilah07@moen.com",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "delilah07@moen.com"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1364
                        ],
                        "message_type": "inbound",
                        "labels": [
                            "UNREAD"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612191655,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": false
                        }
                    }
                ],
                "labels": [
                    "UNREAD",
                    "IMPORTANT"
                ],
                "has_contact_success": true,
                "contact_success_time": 33601,
                "contact_reply_time": 1404,
                "subject": "RE: Aut rerum nesciunt voluptatem dolor corporis.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 1334,
                "init_agent_reply_time": 1126,
                "init_agent_action_time": 1126,
                "total_agent_reply_time": 2296,
                "last_received_at_date_time": "Feb 2nd 2021 16:31:00",
                "thread_type": "inbound",
                "thread_status": "closed",
                "raw_init_agent_reply_time": 1126,
                "init_agent_reply_message_id": "1531786499X1ysBtINMN@8ydIKy7bjKoi47qwryjjgOEXU.Vjsa",
                "init_reply_agent_id": 1,
                "time_to_close": 3560,
                "raw_time_to_close": 3560,
                "friendly_initial_reply_time": "18m:46s",
                "friendly_raw_initial_reply_time": "18m:46s",
                "friendly_total_reply_time": "38m:16s",
                "microsoft_conversations": [
                    "eNRUlZQbbbAePHYdqm"
                ],
                "email_usernames": [
                    "grady.declan@bergstrom.com",
                    "e.bins@timetoreply.com",
                    "closed@timetoreply.com"
                ],
                "email_usernames_from": [
                    "grady.declan@bergstrom.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com",
                    "grady.declan@bergstrom.com",
                    "closed@timetoreply.com"
                ],
                "email_usernames_received": [
                    "e.bins@timetoreply.com",
                    "grady.declan@bergstrom.com",
                    "closed@timetoreply.com"
                ],
                "email_domains": [
                    "bergstrom.com",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-02 15:31:40",
                    "2021-02-02 15:50:26",
                    "2021-02-02 16:09:56",
                    "2021-02-02 16:31:00"
                ],
                "message_classifications": [
                    "first",
                    "reply",
                    "forward"
                ],
                "message_subjects": [
                    "Maxime numquam blanditiis dolorum omnis quis rerum eveniet.",
                    "RE: Maxime numquam blanditiis dolorum omnis quis rerum eveniet.",
                    "FW: Maxime numquam blanditiis dolorum omnis quis rerum eveniet."
                ],
                "messages": [
                    {
                        "internet_message_id": "15422465739QH6yNRDLR@zEjRRaFiDIuZf3cuwJprFiPCk.vQef",
                        "date_time": "Feb 2nd 2021 16:31:00",
                        "subject": "FW: Maxime numquam blanditiis dolorum omnis quis rerum eveniet. (Excluded from statistics because it's a closing email)",
                        "references": [
                            "1472817595sWkQ8P3wUI@WZO0uRWEPw47azUzZlG06gdAL.WPiM",
                            "1471286028fPcblkJcYn@wWKlhAzJR9JBrFJReLSLsdvF4.hB1j",
                            "1470204415Nx77v1zoO2@fZlN9vXkErBX3jgcdI3iAWqHO.PNZ0",
                            "1470204415P3Pqc82CRD@bSS71jYqwAPVsnQW604Jywu88.ffTh",
                            "1531786499X1ysBtINMN@8ydIKy7bjKoi47qwryjjgOEXU.Vjsa",
                            "1485977743qHKlu7MooA@BBsbDohgLarsgIHkvkZzA8NJy.FZEJ"
                        ],
                        "replytime": null,
                        "classification": "forward",
                        "raw_replytime": null,
                        "friendly_reply_time": "Pending",
                        "friendly_raw_reply_time": "Pending",
                        "email_domains": [
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "e.bins@timetoreply.com",
                            "closed@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "closed@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "closed@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1334
                        ],
                        "message_type": "internal",
                        "labels": [],
                        "is_closing_email": true,
                        "is_included_in_stats": false,
                        "timestamp": 1612283460,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1485977743qHKlu7MooA@BBsbDohgLarsgIHkvkZzA8NJy.FZEJ",
                        "date_time": "Feb 2nd 2021 16:09:56",
                        "subject": "RE: Maxime numquam blanditiis dolorum omnis quis rerum eveniet.",
                        "references": [
                            "1472817595sWkQ8P3wUI@WZO0uRWEPw47azUzZlG06gdAL.WPiM",
                            "1471286028fPcblkJcYn@wWKlhAzJR9JBrFJReLSLsdvF4.hB1j",
                            "1470204415Nx77v1zoO2@fZlN9vXkErBX3jgcdI3iAWqHO.PNZ0",
                            "1470204415P3Pqc82CRD@bSS71jYqwAPVsnQW604Jywu88.ffTh",
                            "1531786499X1ysBtINMN@8ydIKy7bjKoi47qwryjjgOEXU.Vjsa"
                        ],
                        "replytime": 1170,
                        "classification": "reply",
                        "raw_replytime": 1170,
                        "friendly_reply_time": "19m:30s",
                        "friendly_raw_reply_time": "19m:30s",
                        "email_domains": [
                            "bergstrom.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "bergstrom.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "grady.declan@bergstrom.com",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "grady.declan@bergstrom.com"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1334
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612282196,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    },
                    {
                        "internet_message_id": "1531786499X1ysBtINMN@8ydIKy7bjKoi47qwryjjgOEXU.Vjsa",
                        "date_time": "Feb 2nd 2021 15:50:26",
                        "subject": "RE: Maxime numquam blanditiis dolorum omnis quis rerum eveniet.",
                        "references": [
                            "1472817595sWkQ8P3wUI@WZO0uRWEPw47azUzZlG06gdAL.WPiM",
                            "1471286028fPcblkJcYn@wWKlhAzJR9JBrFJReLSLsdvF4.hB1j",
                            "1470204415Nx77v1zoO2@fZlN9vXkErBX3jgcdI3iAWqHO.PNZ0",
                            "1470204415P3Pqc82CRD@bSS71jYqwAPVsnQW604Jywu88.ffTh"
                        ],
                        "replytime": 1126,
                        "classification": "reply",
                        "raw_replytime": 1126,
                        "friendly_reply_time": "18m:46s",
                        "friendly_raw_reply_time": "18m:46s",
                        "email_domains": [
                            "timetoreply.com",
                            "bergstrom.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "bergstrom.com"
                        ],
                        "email_domains_received": [
                            "bergstrom.com"
                        ],
                        "email_usernames": [
                            "e.bins@timetoreply.com",
                            "grady.declan@bergstrom.com"
                        ],
                        "email_usernames_from": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "grady.declan@bergstrom.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "grady.declan@bergstrom.com"
                        ],
                        "is_initial_reply": true,
                        "thread_ids": [
                            1334
                        ],
                        "message_type": "outbound",
                        "labels": [
                            "UNREAD"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612281026,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1470204415P3Pqc82CRD@bSS71jYqwAPVsnQW604Jywu88.ffTh",
                        "date_time": "Feb 2nd 2021 15:31:40",
                        "subject": "Maxime numquam blanditiis dolorum omnis quis rerum eveniet.",
                        "references": [
                            "1472817595sWkQ8P3wUI@WZO0uRWEPw47azUzZlG06gdAL.WPiM",
                            "1471286028fPcblkJcYn@wWKlhAzJR9JBrFJReLSLsdvF4.hB1j",
                            "1470204415Nx77v1zoO2@fZlN9vXkErBX3jgcdI3iAWqHO.PNZ0"
                        ],
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "bergstrom.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "bergstrom.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "grady.declan@bergstrom.com",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "grady.declan@bergstrom.com"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1334
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612279900,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    }
                ],
                "labels": [
                    "UNREAD"
                ],
                "has_contact_success": true,
                "contact_success_time": 2296,
                "contact_reply_time": 1170,
                "subject": "FW: Maxime numquam blanditiis dolorum omnis quis rerum eveniet.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "59m:20s",
                "friendly_raw_time_to_close": "59m:20s"
            },
            {
                "id": 2346,
                "init_agent_reply_time": 1048,
                "init_agent_action_time": 1048,
                "total_agent_reply_time": 1510,
                "last_received_at_date_time": "Feb 2nd 2021 16:17:12",
                "thread_type": "inbound",
                "thread_status": "await-agent",
                "raw_init_agent_reply_time": 1048,
                "init_agent_reply_message_id": "1582856825mamx5wXiZZ@50TMbyfb1IhEK58nwF1PriuFR.YPKo",
                "init_reply_agent_id": 3,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "17m:28s",
                "friendly_raw_initial_reply_time": "17m:28s",
                "friendly_total_reply_time": "25m:10s",
                "microsoft_conversations": [],
                "email_usernames": [
                    "crooks.alicia@yahoo.com",
                    "support@timetoreply.com",
                    "a.kunde@timetoreply.com"
                ],
                "email_usernames_from": [
                    "crooks.alicia@yahoo.com",
                    "a.kunde@timetoreply.com"
                ],
                "email_usernames_to": [
                    "support@timetoreply.com",
                    "crooks.alicia@yahoo.com",
                    "a.kunde@timetoreply.com"
                ],
                "email_usernames_received": [
                    "support@timetoreply.com",
                    "crooks.alicia@yahoo.com",
                    "a.kunde@timetoreply.com"
                ],
                "email_domains": [
                    "yahoo.com",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-02 15:52:02",
                    "2021-02-02 16:09:30",
                    "2021-02-02 16:17:12"
                ],
                "message_classifications": [
                    "first",
                    "reply-all"
                ],
                "message_subjects": [
                    "Ut excepturi tenetur sit est.",
                    "RE: Ut excepturi tenetur sit est."
                ],
                "messages": [
                    {
                        "internet_message_id": "1506856886IDTV3PjcNB@kowc8V3g37q3ld2hehsDYwfhU.Yqdc",
                        "date_time": "Feb 2nd 2021 16:17:12",
                        "subject": "RE: Ut excepturi tenetur sit est.",
                        "references": [
                            "1472132598T4gJZFOFzG@fyAwIMTBl41aJuGanOWBUpGFq.t38M",
                            "14696758701UEaM5MxZu@frvsl1X4awUuuzX7OJoTCOxCE.AOIs",
                            "1469513011UsfEYca4du@VHkwFUApm0lkfE3pOaNDIvodR.tZAj",
                            "1467362771ilu7i4f0NL@AArxCBbYczjKtMjMtGUhZsZPn.9Vzl",
                            "146623617515oQ3tGGjw@YaQXQzLLLHTrqpf7eYQr2OOZm.3nSE",
                            "146623617567aYKQsEdU@TTtX5hme0IT1VOaqweUAPr2jJ.0SYF",
                            "1582856825mamx5wXiZZ@50TMbyfb1IhEK58nwF1PriuFR.YPKo"
                        ],
                        "replytime": 462,
                        "classification": "reply-all",
                        "raw_replytime": 462,
                        "friendly_reply_time": "07m:42s",
                        "friendly_raw_reply_time": "07m:42s",
                        "email_domains": [
                            "yahoo.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "yahoo.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "crooks.alicia@yahoo.com",
                            "a.kunde@timetoreply.com",
                            "support@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "crooks.alicia@yahoo.com"
                        ],
                        "email_usernames_to": [
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_cc": [
                            "support@timetoreply.com"
                        ],
                        "email_usernames_received": [
                            "a.kunde@timetoreply.com",
                            "support@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            2346
                        ],
                        "message_type": "inbound",
                        "labels": [
                            "CATEGORY_PERSONAL",
                            "INBOX",
                            "SENT"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612282632,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "a.kunde@timetoreply.com": true
                        }
                    },
                    {
                        "internet_message_id": "1582856825mamx5wXiZZ@50TMbyfb1IhEK58nwF1PriuFR.YPKo",
                        "date_time": "Feb 2nd 2021 16:09:30",
                        "subject": "RE: Ut excepturi tenetur sit est.",
                        "references": [
                            "1472132598T4gJZFOFzG@fyAwIMTBl41aJuGanOWBUpGFq.t38M",
                            "14696758701UEaM5MxZu@frvsl1X4awUuuzX7OJoTCOxCE.AOIs",
                            "1469513011UsfEYca4du@VHkwFUApm0lkfE3pOaNDIvodR.tZAj",
                            "1467362771ilu7i4f0NL@AArxCBbYczjKtMjMtGUhZsZPn.9Vzl",
                            "146623617515oQ3tGGjw@YaQXQzLLLHTrqpf7eYQr2OOZm.3nSE",
                            "146623617567aYKQsEdU@TTtX5hme0IT1VOaqweUAPr2jJ.0SYF"
                        ],
                        "replytime": 1048,
                        "classification": "reply-all",
                        "raw_replytime": 1048,
                        "friendly_reply_time": "17m:28s",
                        "friendly_raw_reply_time": "17m:28s",
                        "email_domains": [
                            "timetoreply.com",
                            "yahoo.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "yahoo.com"
                        ],
                        "email_domains_received": [
                            "yahoo.com",
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "a.kunde@timetoreply.com",
                            "crooks.alicia@yahoo.com",
                            "support@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "crooks.alicia@yahoo.com"
                        ],
                        "email_usernames_cc": [
                            "support@timetoreply.com"
                        ],
                        "email_usernames_received": [
                            "crooks.alicia@yahoo.com",
                            "support@timetoreply.com"
                        ],
                        "is_initial_reply": true,
                        "thread_ids": [
                            2346
                        ],
                        "message_type": "outbound",
                        "labels": [
                            "UNREAD"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612282170,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "146623617567aYKQsEdU@TTtX5hme0IT1VOaqweUAPr2jJ.0SYF",
                        "date_time": "Feb 2nd 2021 15:52:02",
                        "subject": "Ut excepturi tenetur sit est.",
                        "references": [
                            "1472132598T4gJZFOFzG@fyAwIMTBl41aJuGanOWBUpGFq.t38M",
                            "14696758701UEaM5MxZu@frvsl1X4awUuuzX7OJoTCOxCE.AOIs",
                            "1469513011UsfEYca4du@VHkwFUApm0lkfE3pOaNDIvodR.tZAj",
                            "1467362771ilu7i4f0NL@AArxCBbYczjKtMjMtGUhZsZPn.9Vzl",
                            "146623617515oQ3tGGjw@YaQXQzLLLHTrqpf7eYQr2OOZm.3nSE"
                        ],
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "yahoo.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "yahoo.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "crooks.alicia@yahoo.com",
                            "support@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "crooks.alicia@yahoo.com"
                        ],
                        "email_usernames_to": [
                            "support@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "support@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            2346
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612281122,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    }
                ],
                "labels": [
                    "UNREAD",
                    "CATEGORY_PERSONAL",
                    "INBOX",
                    "SENT"
                ],
                "has_contact_success": true,
                "contact_success_time": 1510,
                "contact_reply_time": 462,
                "subject": "RE: Ut excepturi tenetur sit est.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 2353,
                "init_agent_reply_time": 4087,
                "init_agent_action_time": 4087,
                "total_agent_reply_time": 4759,
                "last_received_at_date_time": "Feb 2nd 2021 15:33:48",
                "thread_type": "inbound",
                "thread_status": "await-agent",
                "raw_init_agent_reply_time": 4087,
                "init_agent_reply_message_id": "1476751269yWqf1x3zEx@zuaMw6eL8tO1aa2RCvHnzzNMA.EzDb",
                "init_reply_agent_id": 3,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "01h:08m:07s",
                "friendly_raw_initial_reply_time": "01h:08m:07s",
                "friendly_total_reply_time": "01h:19m:19s",
                "microsoft_conversations": [],
                "email_usernames": [
                    "orie61@hessel.com",
                    "support@timetoreply.com",
                    "a.kunde@timetoreply.com"
                ],
                "email_usernames_from": [
                    "orie61@hessel.com",
                    "a.kunde@timetoreply.com"
                ],
                "email_usernames_to": [
                    "support@timetoreply.com",
                    "orie61@hessel.com",
                    "a.kunde@timetoreply.com"
                ],
                "email_usernames_received": [
                    "support@timetoreply.com",
                    "orie61@hessel.com",
                    "a.kunde@timetoreply.com"
                ],
                "email_domains": [
                    "hessel.com",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-02 14:14:29",
                    "2021-02-02 15:22:36",
                    "2021-02-02 15:33:48"
                ],
                "message_classifications": [
                    "first",
                    "reply"
                ],
                "message_subjects": [
                    "Aut facilis tempora voluptas atque exercitationem cupiditate unde.",
                    "RE: Aut facilis tempora voluptas atque exercitationem cupiditate unde."
                ],
                "messages": [
                    {
                        "internet_message_id": "1560039145zer3y6eQYt@OlDmS9pMXkk6OXdIwlApc81Q3.Vm0d",
                        "date_time": "Feb 2nd 2021 15:33:48",
                        "subject": "RE: Aut facilis tempora voluptas atque exercitationem cupiditate unde.",
                        "references": [
                            "1515740559HqTi1mF2Np@iGaZ1dV7FAgl68WVGxLvo6OdY.mMuv",
                            "1513778127T8bBKZiXnE@TmT1lmmRG3vr75gQP9bGoO72n.uvUP",
                            "1513778127eGglnE98Hm@KtAVxER6canNRAQ5ihXw8eRp2.gZMu",
                            "1476751269yWqf1x3zEx@zuaMw6eL8tO1aa2RCvHnzzNMA.EzDb"
                        ],
                        "replytime": 672,
                        "classification": "reply",
                        "raw_replytime": 672,
                        "friendly_reply_time": "11m:12s",
                        "friendly_raw_reply_time": "11m:12s",
                        "email_domains": [
                            "hessel.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "hessel.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "orie61@hessel.com",
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "orie61@hessel.com"
                        ],
                        "email_usernames_to": [
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "a.kunde@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            2353
                        ],
                        "message_type": "inbound",
                        "labels": [
                            "UNREAD"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612280028,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "a.kunde@timetoreply.com": false
                        }
                    },
                    {
                        "internet_message_id": "1476751269yWqf1x3zEx@zuaMw6eL8tO1aa2RCvHnzzNMA.EzDb",
                        "date_time": "Feb 2nd 2021 15:22:36",
                        "subject": "RE: Aut facilis tempora voluptas atque exercitationem cupiditate unde.",
                        "references": [
                            "1515740559HqTi1mF2Np@iGaZ1dV7FAgl68WVGxLvo6OdY.mMuv",
                            "1513778127T8bBKZiXnE@TmT1lmmRG3vr75gQP9bGoO72n.uvUP",
                            "1513778127eGglnE98Hm@KtAVxER6canNRAQ5ihXw8eRp2.gZMu"
                        ],
                        "replytime": 4087,
                        "classification": "reply",
                        "raw_replytime": 4087,
                        "friendly_reply_time": "01h:08m:07s",
                        "friendly_raw_reply_time": "01h:08m:07s",
                        "email_domains": [
                            "timetoreply.com",
                            "hessel.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "hessel.com"
                        ],
                        "email_domains_received": [
                            "hessel.com"
                        ],
                        "email_usernames": [
                            "a.kunde@timetoreply.com",
                            "orie61@hessel.com"
                        ],
                        "email_usernames_from": [
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "orie61@hessel.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "orie61@hessel.com"
                        ],
                        "is_initial_reply": true,
                        "thread_ids": [
                            2353
                        ],
                        "message_type": "outbound",
                        "labels": [
                            "UNREAD",
                            "IMPORTANT",
                            "STARRED",
                            "CATEGORY_PROMOTIONS"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612279356,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1513778127eGglnE98Hm@KtAVxER6canNRAQ5ihXw8eRp2.gZMu",
                        "date_time": "Feb 2nd 2021 14:14:29",
                        "subject": "Aut facilis tempora voluptas atque exercitationem cupiditate unde.",
                        "references": [
                            "1515740559HqTi1mF2Np@iGaZ1dV7FAgl68WVGxLvo6OdY.mMuv",
                            "1513778127T8bBKZiXnE@TmT1lmmRG3vr75gQP9bGoO72n.uvUP"
                        ],
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "hessel.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "hessel.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "orie61@hessel.com",
                            "support@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "orie61@hessel.com"
                        ],
                        "email_usernames_to": [
                            "support@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "support@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            2353
                        ],
                        "message_type": "inbound",
                        "labels": [
                            "UNREAD",
                            "SENT"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612275269,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    }
                ],
                "labels": [
                    "UNREAD",
                    "SENT",
                    "IMPORTANT",
                    "STARRED",
                    "CATEGORY_PROMOTIONS"
                ],
                "has_contact_success": true,
                "contact_success_time": 4759,
                "contact_reply_time": 672,
                "subject": "RE: Aut facilis tempora voluptas atque exercitationem cupiditate unde.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 2343,
                "init_agent_reply_time": 1616,
                "init_agent_action_time": 1616,
                "total_agent_reply_time": 3878,
                "last_received_at_date_time": "Feb 2nd 2021 13:52:38",
                "thread_type": "inbound",
                "thread_status": "await-customer",
                "raw_init_agent_reply_time": 1616,
                "init_agent_reply_message_id": "1464178878f9euroNxuN@DkTYj4yOwGxhx7DJM7FfG3QD8.2LmN",
                "init_reply_agent_id": 1,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "26m:56s",
                "friendly_raw_initial_reply_time": "26m:56s",
                "friendly_total_reply_time": "01h:04m:38s",
                "microsoft_conversations": [],
                "email_usernames": [
                    "luciano.miller@keeling.net",
                    "support@timetoreply.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "luciano.miller@keeling.net",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_to": [
                    "support@timetoreply.com",
                    "luciano.miller@keeling.net",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_received": [
                    "support@timetoreply.com",
                    "luciano.miller@keeling.net",
                    "e.bins@timetoreply.com"
                ],
                "email_domains": [
                    "keeling.net",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-02 12:48:00",
                    "2021-02-02 13:14:56",
                    "2021-02-02 13:40:15",
                    "2021-02-02 13:52:38"
                ],
                "message_classifications": [
                    "first",
                    "reply-all",
                    "reply"
                ],
                "message_subjects": [
                    "Mollitia cumque cupiditate quae qui quia autem.",
                    "RE: Mollitia cumque cupiditate quae qui quia autem."
                ],
                "messages": [
                    {
                        "internet_message_id": "1608479772JPHvEVElmt@wtVnQl0W5t0LCxeVomWXWlIW3.h8NH",
                        "date_time": "Feb 2nd 2021 13:52:38",
                        "subject": "RE: Mollitia cumque cupiditate quae qui quia autem.",
                        "references": [
                            "150471131371y4muNrBW@4tmMqktdIWUUazR5T7MhCu0CS.zwGr",
                            "1504711313cxrrby3ASs@lvJdhQFo6HFBfilmZSjacoQkM.jbhw",
                            "1464178878f9euroNxuN@DkTYj4yOwGxhx7DJM7FfG3QD8.2LmN",
                            "145910936371PPPjI7zR@0wFIfSExPAmdfBxGSL3coq5TN.vSFA"
                        ],
                        "replytime": 743,
                        "classification": "reply",
                        "raw_replytime": 743,
                        "friendly_reply_time": "12m:23s",
                        "friendly_raw_reply_time": "12m:23s",
                        "email_domains": [
                            "timetoreply.com",
                            "keeling.net"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "keeling.net"
                        ],
                        "email_domains_received": [
                            "keeling.net"
                        ],
                        "email_usernames": [
                            "e.bins@timetoreply.com",
                            "luciano.miller@keeling.net"
                        ],
                        "email_usernames_from": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "luciano.miller@keeling.net"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "luciano.miller@keeling.net"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            2343
                        ],
                        "message_type": "outbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612273958,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "145910936371PPPjI7zR@0wFIfSExPAmdfBxGSL3coq5TN.vSFA",
                        "date_time": "Feb 2nd 2021 13:40:15",
                        "subject": "RE: Mollitia cumque cupiditate quae qui quia autem.",
                        "references": [
                            "150471131371y4muNrBW@4tmMqktdIWUUazR5T7MhCu0CS.zwGr",
                            "1504711313cxrrby3ASs@lvJdhQFo6HFBfilmZSjacoQkM.jbhw",
                            "1464178878f9euroNxuN@DkTYj4yOwGxhx7DJM7FfG3QD8.2LmN"
                        ],
                        "replytime": 1519,
                        "classification": "reply",
                        "raw_replytime": 1519,
                        "friendly_reply_time": "25m:19s",
                        "friendly_raw_reply_time": "25m:19s",
                        "email_domains": [
                            "keeling.net",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "keeling.net"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "luciano.miller@keeling.net",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "luciano.miller@keeling.net"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            2343
                        ],
                        "message_type": "inbound",
                        "labels": [
                            "CATEGORY_SOCIAL"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612273215,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    },
                    {
                        "internet_message_id": "1464178878f9euroNxuN@DkTYj4yOwGxhx7DJM7FfG3QD8.2LmN",
                        "date_time": "Feb 2nd 2021 13:14:56",
                        "subject": "RE: Mollitia cumque cupiditate quae qui quia autem.",
                        "references": [
                            "150471131371y4muNrBW@4tmMqktdIWUUazR5T7MhCu0CS.zwGr",
                            "1504711313cxrrby3ASs@lvJdhQFo6HFBfilmZSjacoQkM.jbhw"
                        ],
                        "replytime": 1616,
                        "classification": "reply-all",
                        "raw_replytime": 1616,
                        "friendly_reply_time": "26m:56s",
                        "friendly_raw_reply_time": "26m:56s",
                        "email_domains": [
                            "timetoreply.com",
                            "keeling.net"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "keeling.net"
                        ],
                        "email_domains_received": [
                            "keeling.net",
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "e.bins@timetoreply.com",
                            "luciano.miller@keeling.net",
                            "support@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "luciano.miller@keeling.net"
                        ],
                        "email_usernames_cc": [
                            "support@timetoreply.com"
                        ],
                        "email_usernames_received": [
                            "luciano.miller@keeling.net",
                            "support@timetoreply.com"
                        ],
                        "is_initial_reply": true,
                        "thread_ids": [
                            2343
                        ],
                        "message_type": "outbound",
                        "labels": [
                            "UNREAD",
                            "IMPORTANT",
                            "CATEGORY_FORUMS",
                            "CATEGORY_PROMOTIONS",
                            "CATEGORY_SOCIAL"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612271696,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1504711313cxrrby3ASs@lvJdhQFo6HFBfilmZSjacoQkM.jbhw",
                        "date_time": "Feb 2nd 2021 12:48:00",
                        "subject": "Mollitia cumque cupiditate quae qui quia autem.",
                        "references": [
                            "150471131371y4muNrBW@4tmMqktdIWUUazR5T7MhCu0CS.zwGr"
                        ],
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "keeling.net",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "keeling.net"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "luciano.miller@keeling.net",
                            "support@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "luciano.miller@keeling.net"
                        ],
                        "email_usernames_to": [
                            "support@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "support@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            2343
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612270080,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    }
                ],
                "labels": [
                    "UNREAD",
                    "IMPORTANT",
                    "CATEGORY_FORUMS",
                    "CATEGORY_PROMOTIONS",
                    "CATEGORY_SOCIAL"
                ],
                "has_contact_success": true,
                "contact_success_time": 3135,
                "contact_reply_time": 1519,
                "subject": "RE: Mollitia cumque cupiditate quae qui quia autem.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 2342,
                "init_agent_reply_time": 43819,
                "init_agent_action_time": 43819,
                "total_agent_reply_time": 43819,
                "last_received_at_date_time": "Feb 2nd 2021 13:10:19",
                "thread_type": "inbound",
                "thread_status": "await-customer",
                "raw_init_agent_reply_time": 312959,
                "init_agent_reply_message_id": "1537247439kOyEYiddtt@CKpKOco5HLQeJrJGfgKVrTR3d.vNws",
                "init_reply_agent_id": 2,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "12h:10m:19s",
                "friendly_raw_initial_reply_time": "86h:55m:59s",
                "friendly_total_reply_time": "12h:10m:19s",
                "microsoft_conversations": [],
                "email_usernames": [
                    "mueller.toby@beatty.com",
                    "support@timetoreply.com",
                    "p.morissette@timetoreply.com"
                ],
                "email_usernames_from": [
                    "mueller.toby@beatty.com",
                    "p.morissette@timetoreply.com"
                ],
                "email_usernames_to": [
                    "support@timetoreply.com",
                    "mueller.toby@beatty.com"
                ],
                "email_usernames_received": [
                    "support@timetoreply.com",
                    "mueller.toby@beatty.com"
                ],
                "email_domains": [
                    "beatty.com",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-01-29 22:14:20",
                    "2021-02-02 13:10:19"
                ],
                "message_classifications": [
                    "first",
                    "reply"
                ],
                "message_subjects": [
                    "Voluptatum vel itaque deleniti eveniet beatae modi inventore.",
                    "RE: Voluptatum vel itaque deleniti eveniet beatae modi inventore."
                ],
                "messages": [
                    {
                        "internet_message_id": "1537247439kOyEYiddtt@CKpKOco5HLQeJrJGfgKVrTR3d.vNws",
                        "date_time": "Feb 2nd 2021 13:10:19",
                        "subject": "RE: Voluptatum vel itaque deleniti eveniet beatae modi inventore.",
                        "references": [
                            "1459804786gdsx3FdoS6@aXBKDR1VbOfEbaS72TTQrzPg3.UNWP",
                            "1458555075gqRl4gA3FE@yFxeHKOvBEl6488cQSsOquJQf.EQdw",
                            "1456129673OFeUlpH7UE@0twa0NgZRVOTJuq4nugVuSHSG.AlUG",
                            "1456129673MJaFAMMgn6@kkuWER8CifGWTPvTZ9e9RMZxz.lgas"
                        ],
                        "replytime": 43819,
                        "classification": "reply",
                        "raw_replytime": 312959,
                        "friendly_reply_time": "12h:10m:19s",
                        "friendly_raw_reply_time": "86h:55m:59s",
                        "email_domains": [
                            "timetoreply.com",
                            "beatty.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "beatty.com"
                        ],
                        "email_domains_received": [
                            "beatty.com"
                        ],
                        "email_usernames": [
                            "p.morissette@timetoreply.com",
                            "mueller.toby@beatty.com"
                        ],
                        "email_usernames_from": [
                            "p.morissette@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "mueller.toby@beatty.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "mueller.toby@beatty.com"
                        ],
                        "is_initial_reply": true,
                        "thread_ids": [
                            2342
                        ],
                        "message_type": "outbound",
                        "labels": [
                            "UNREAD"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612271419,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1456129673MJaFAMMgn6@kkuWER8CifGWTPvTZ9e9RMZxz.lgas",
                        "date_time": "Jan 29th 2021 22:14:20",
                        "subject": "Voluptatum vel itaque deleniti eveniet beatae modi inventore.",
                        "references": [
                            "1459804786gdsx3FdoS6@aXBKDR1VbOfEbaS72TTQrzPg3.UNWP",
                            "1458555075gqRl4gA3FE@yFxeHKOvBEl6488cQSsOquJQf.EQdw",
                            "1456129673OFeUlpH7UE@0twa0NgZRVOTJuq4nugVuSHSG.AlUG"
                        ],
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "beatty.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "beatty.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "mueller.toby@beatty.com",
                            "support@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "mueller.toby@beatty.com"
                        ],
                        "email_usernames_to": [
                            "support@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "support@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            2342
                        ],
                        "message_type": "inbound",
                        "labels": [
                            "UNREAD"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1611958460,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    }
                ],
                "labels": [
                    "UNREAD"
                ],
                "has_contact_success": false,
                "contact_success_time": null,
                "contact_reply_time": null,
                "subject": "RE: Voluptatum vel itaque deleniti eveniet beatae modi inventore.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 1350,
                "init_agent_reply_time": null,
                "init_agent_action_time": null,
                "total_agent_reply_time": 0,
                "last_received_at_date_time": "Feb 2nd 2021 11:32:55",
                "thread_type": "inbound",
                "thread_status": "await-agent",
                "raw_init_agent_reply_time": null,
                "init_agent_reply_message_id": null,
                "init_reply_agent_id": null,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "Pending",
                "friendly_raw_initial_reply_time": "Pending",
                "friendly_total_reply_time": "N\/A",
                "microsoft_conversations": [],
                "email_usernames": [
                    "lolita.hoppe@kertzmann.biz",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "lolita.hoppe@kertzmann.biz"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_received": [
                    "e.bins@timetoreply.com"
                ],
                "email_domains": [
                    "kertzmann.biz",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-02 11:32:55"
                ],
                "message_classifications": [
                    "first"
                ],
                "message_subjects": [
                    "Sunt maiores possimus id modi quod sunt."
                ],
                "messages": [
                    {
                        "internet_message_id": "14996802400wzmyALR9o@RmsAyjHnhCnWH4BXs6VEQDybB.hhcR",
                        "date_time": "Feb 2nd 2021 11:32:55",
                        "subject": "Sunt maiores possimus id modi quod sunt.",
                        "references": null,
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "kertzmann.biz",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "kertzmann.biz"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "lolita.hoppe@kertzmann.biz",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "lolita.hoppe@kertzmann.biz"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1350
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612265575,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    }
                ],
                "labels": [],
                "has_contact_success": false,
                "contact_success_time": null,
                "contact_reply_time": null,
                "subject": "Sunt maiores possimus id modi quod sunt.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 1345,
                "init_agent_reply_time": 4172,
                "init_agent_action_time": 4172,
                "total_agent_reply_time": 4211,
                "last_received_at_date_time": "Feb 2nd 2021 10:10:11",
                "thread_type": "inbound",
                "thread_status": "await-agent",
                "raw_init_agent_reply_time": 37420,
                "init_agent_reply_message_id": "1498315779BevEaXct44@acaw6ckQMDpslpT9p3qCwVdj0.6Vdc",
                "init_reply_agent_id": 1,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "01h:09m:32s",
                "friendly_raw_initial_reply_time": "10h:23m:40s",
                "friendly_total_reply_time": "01h:10m:11s",
                "microsoft_conversations": [
                    "3kXApU3GWahCP12VQr"
                ],
                "email_usernames": [
                    "jerrell32@klocko.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "jerrell32@klocko.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com",
                    "jerrell32@klocko.com"
                ],
                "email_usernames_received": [
                    "e.bins@timetoreply.com",
                    "jerrell32@klocko.com"
                ],
                "email_domains": [
                    "klocko.com",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-01 23:45:52",
                    "2021-02-02 10:09:32",
                    "2021-02-02 10:10:11"
                ],
                "message_classifications": [
                    "first",
                    "reply"
                ],
                "message_subjects": [
                    "Quisquam ut quia voluptatem vero est necessitatibus vel.",
                    "RE: Quisquam ut quia voluptatem vero est necessitatibus vel."
                ],
                "messages": [
                    {
                        "internet_message_id": "1482393415orRoUPfLOa@gjgFhMCBn4xGc50AYHDFYcHj2.5pIh",
                        "date_time": "Feb 2nd 2021 10:10:11",
                        "subject": "RE: Quisquam ut quia voluptatem vero est necessitatibus vel.",
                        "references": [
                            "1489123214nRi6WCLzcN@XXGLxNZYKPm5ouzTsef1y6dfS.A70U",
                            "1498315779BevEaXct44@acaw6ckQMDpslpT9p3qCwVdj0.6Vdc"
                        ],
                        "replytime": 39,
                        "classification": "reply",
                        "raw_replytime": 39,
                        "friendly_reply_time": "39s",
                        "friendly_raw_reply_time": "39s",
                        "email_domains": [
                            "klocko.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "klocko.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "jerrell32@klocko.com",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "jerrell32@klocko.com"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1345
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612260611,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    },
                    {
                        "internet_message_id": "1498315779BevEaXct44@acaw6ckQMDpslpT9p3qCwVdj0.6Vdc",
                        "date_time": "Feb 2nd 2021 10:09:32",
                        "subject": "RE: Quisquam ut quia voluptatem vero est necessitatibus vel.",
                        "references": [
                            "1489123214nRi6WCLzcN@XXGLxNZYKPm5ouzTsef1y6dfS.A70U"
                        ],
                        "replytime": 4172,
                        "classification": "reply",
                        "raw_replytime": 37420,
                        "friendly_reply_time": "01h:09m:32s",
                        "friendly_raw_reply_time": "10h:23m:40s",
                        "email_domains": [
                            "timetoreply.com",
                            "klocko.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "klocko.com"
                        ],
                        "email_domains_received": [
                            "klocko.com"
                        ],
                        "email_usernames": [
                            "e.bins@timetoreply.com",
                            "jerrell32@klocko.com"
                        ],
                        "email_usernames_from": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "jerrell32@klocko.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "jerrell32@klocko.com"
                        ],
                        "is_initial_reply": true,
                        "thread_ids": [
                            1345
                        ],
                        "message_type": "outbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612260572,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1489123214nRi6WCLzcN@XXGLxNZYKPm5ouzTsef1y6dfS.A70U",
                        "date_time": "Feb 1st 2021 23:45:52",
                        "subject": "Quisquam ut quia voluptatem vero est necessitatibus vel.",
                        "references": null,
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "klocko.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "klocko.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "jerrell32@klocko.com",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "jerrell32@klocko.com"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1345
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612223152,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    }
                ],
                "labels": [],
                "has_contact_success": true,
                "contact_success_time": 4211,
                "contact_reply_time": 39,
                "subject": "RE: Quisquam ut quia voluptatem vero est necessitatibus vel.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 2347,
                "init_agent_reply_time": 0,
                "init_agent_action_time": 0,
                "total_agent_reply_time": 904,
                "last_received_at_date_time": "Feb 1st 2021 17:57:44",
                "thread_type": "inbound",
                "thread_status": "await-agent",
                "raw_init_agent_reply_time": 305,
                "init_agent_reply_message_id": "1474869035F3g5N3hnkg@PBECNPsDcMUCLHK7QjVWBaVrd.JQv7",
                "init_reply_agent_id": 2,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "00s",
                "friendly_raw_initial_reply_time": "05m:05s",
                "friendly_total_reply_time": "15m:04s",
                "microsoft_conversations": [],
                "email_usernames": [
                    "berta.berge@collier.com",
                    "support@timetoreply.com",
                    "p.morissette@timetoreply.com"
                ],
                "email_usernames_from": [
                    "berta.berge@collier.com",
                    "p.morissette@timetoreply.com"
                ],
                "email_usernames_to": [
                    "support@timetoreply.com",
                    "berta.berge@collier.com",
                    "p.morissette@timetoreply.com"
                ],
                "email_usernames_received": [
                    "support@timetoreply.com",
                    "berta.berge@collier.com",
                    "p.morissette@timetoreply.com"
                ],
                "email_domains": [
                    "collier.com",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-01 17:37:35",
                    "2021-02-01 17:42:40",
                    "2021-02-01 17:57:44"
                ],
                "message_classifications": [
                    "first",
                    "reply"
                ],
                "message_subjects": [
                    "Ut suscipit et libero quis id porro quis.",
                    "RE: Ut suscipit et libero quis id porro quis."
                ],
                "messages": [
                    {
                        "internet_message_id": "1466932688RZYvbUIxsd@7qwezGVJvMnKyittXnwPqOb3Z.7Ojz",
                        "date_time": "Feb 1st 2021 17:57:44",
                        "subject": "RE: Ut suscipit et libero quis id porro quis.",
                        "references": [
                            "1564954305TMM7SrZEQf@iz6ceCmKP6ooanc7XztC0mfDD.RF2V",
                            "1474869035F3g5N3hnkg@PBECNPsDcMUCLHK7QjVWBaVrd.JQv7"
                        ],
                        "replytime": 904,
                        "classification": "reply",
                        "raw_replytime": 904,
                        "friendly_reply_time": "15m:04s",
                        "friendly_raw_reply_time": "15m:04s",
                        "email_domains": [
                            "collier.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "collier.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "berta.berge@collier.com",
                            "p.morissette@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "berta.berge@collier.com"
                        ],
                        "email_usernames_to": [
                            "p.morissette@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "p.morissette@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            2347
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612202264,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "p.morissette@timetoreply.com": true
                        }
                    },
                    {
                        "internet_message_id": "1474869035F3g5N3hnkg@PBECNPsDcMUCLHK7QjVWBaVrd.JQv7",
                        "date_time": "Feb 1st 2021 17:42:40",
                        "subject": "RE: Ut suscipit et libero quis id porro quis.",
                        "references": [
                            "1564954305TMM7SrZEQf@iz6ceCmKP6ooanc7XztC0mfDD.RF2V"
                        ],
                        "replytime": 0,
                        "classification": "reply",
                        "raw_replytime": 305,
                        "friendly_reply_time": "00s",
                        "friendly_raw_reply_time": "05m:05s",
                        "email_domains": [
                            "timetoreply.com",
                            "collier.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "collier.com"
                        ],
                        "email_domains_received": [
                            "collier.com"
                        ],
                        "email_usernames": [
                            "p.morissette@timetoreply.com",
                            "berta.berge@collier.com"
                        ],
                        "email_usernames_from": [
                            "p.morissette@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "berta.berge@collier.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "berta.berge@collier.com"
                        ],
                        "is_initial_reply": true,
                        "thread_ids": [
                            2347
                        ],
                        "message_type": "outbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612201360,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1564954305TMM7SrZEQf@iz6ceCmKP6ooanc7XztC0mfDD.RF2V",
                        "date_time": "Feb 1st 2021 17:37:35",
                        "subject": "Ut suscipit et libero quis id porro quis.",
                        "references": null,
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "collier.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "collier.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "berta.berge@collier.com",
                            "support@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "berta.berge@collier.com"
                        ],
                        "email_usernames_to": [
                            "support@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "support@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            2347
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612201055,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    }
                ],
                "labels": [],
                "has_contact_success": true,
                "contact_success_time": 904,
                "contact_reply_time": 904,
                "subject": "RE: Ut suscipit et libero quis id porro quis.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 2356,
                "init_agent_reply_time": 397,
                "init_agent_action_time": 397,
                "total_agent_reply_time": 1360,
                "last_received_at_date_time": "Feb 1st 2021 17:27:26",
                "thread_type": "inbound",
                "thread_status": "await-agent",
                "raw_init_agent_reply_time": 1080,
                "init_agent_reply_message_id": "1587712050zaTjEBQX6y@6kAFaPSe4mxFsv5lfIdXWFWA5.iu65",
                "init_reply_agent_id": 3,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "06m:37s",
                "friendly_raw_initial_reply_time": "18m:00s",
                "friendly_total_reply_time": "22m:40s",
                "microsoft_conversations": [],
                "email_usernames": [
                    "melba37@terry.com",
                    "support@timetoreply.com",
                    "a.kunde@timetoreply.com"
                ],
                "email_usernames_from": [
                    "melba37@terry.com",
                    "a.kunde@timetoreply.com"
                ],
                "email_usernames_to": [
                    "support@timetoreply.com",
                    "melba37@terry.com",
                    "a.kunde@timetoreply.com"
                ],
                "email_usernames_received": [
                    "support@timetoreply.com",
                    "melba37@terry.com",
                    "a.kunde@timetoreply.com"
                ],
                "email_domains": [
                    "terry.com",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-01 16:53:23",
                    "2021-02-01 17:11:23",
                    "2021-02-01 17:27:26"
                ],
                "message_classifications": [
                    "first",
                    "reply"
                ],
                "message_subjects": [
                    "Velit necessitatibus sunt temporibus quasi fugit eaque laborum soluta.",
                    "RE: Velit necessitatibus sunt temporibus quasi fugit eaque laborum soluta."
                ],
                "messages": [
                    {
                        "internet_message_id": "1564891910CQRvQH4OK2@qQ7oXxquyVAcmUCcH1YSzCT3t.EYFg",
                        "date_time": "Feb 1st 2021 17:27:26",
                        "subject": "RE: Velit necessitatibus sunt temporibus quasi fugit eaque laborum soluta.",
                        "references": [
                            "1493461244acLL1ZUQ7L@onRJDJcMgFirrQYFFoLDHRBN4.XDLk",
                            "1493307000xIzOhEyKKC@dWy50zAvgDO6Aw4MRswZazR3x.JLQw",
                            "1492948171OuOqDIjFn3@37r02GXlN90gZkRvyNcjlOMT9.Abuj",
                            "1491723185UjScUa2xek@MptGMh9lwicI8IHLsfb2lCVxv.wiTI",
                            "1489182814ntmGAysWd4@MYh0I1XEojCZmixp561V4Mlg7.YM5s",
                            "1489182814hI0dSEOMka@XaolRU7rVOCbQFUtW6IkGORGo.ARP8",
                            "1587712050zaTjEBQX6y@6kAFaPSe4mxFsv5lfIdXWFWA5.iu65"
                        ],
                        "replytime": 963,
                        "classification": "reply",
                        "raw_replytime": 963,
                        "friendly_reply_time": "16m:03s",
                        "friendly_raw_reply_time": "16m:03s",
                        "email_domains": [
                            "terry.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "terry.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "melba37@terry.com",
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "melba37@terry.com"
                        ],
                        "email_usernames_to": [
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "a.kunde@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            2356
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612200446,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "a.kunde@timetoreply.com": true
                        }
                    },
                    {
                        "internet_message_id": "1587712050zaTjEBQX6y@6kAFaPSe4mxFsv5lfIdXWFWA5.iu65",
                        "date_time": "Feb 1st 2021 17:11:23",
                        "subject": "RE: Velit necessitatibus sunt temporibus quasi fugit eaque laborum soluta.",
                        "references": [
                            "1493461244acLL1ZUQ7L@onRJDJcMgFirrQYFFoLDHRBN4.XDLk",
                            "1493307000xIzOhEyKKC@dWy50zAvgDO6Aw4MRswZazR3x.JLQw",
                            "1492948171OuOqDIjFn3@37r02GXlN90gZkRvyNcjlOMT9.Abuj",
                            "1491723185UjScUa2xek@MptGMh9lwicI8IHLsfb2lCVxv.wiTI",
                            "1489182814ntmGAysWd4@MYh0I1XEojCZmixp561V4Mlg7.YM5s",
                            "1489182814hI0dSEOMka@XaolRU7rVOCbQFUtW6IkGORGo.ARP8"
                        ],
                        "replytime": 397,
                        "classification": "reply",
                        "raw_replytime": 1080,
                        "friendly_reply_time": "06m:37s",
                        "friendly_raw_reply_time": "18m:00s",
                        "email_domains": [
                            "timetoreply.com",
                            "terry.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "terry.com"
                        ],
                        "email_domains_received": [
                            "terry.com"
                        ],
                        "email_usernames": [
                            "a.kunde@timetoreply.com",
                            "melba37@terry.com"
                        ],
                        "email_usernames_from": [
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "melba37@terry.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "melba37@terry.com"
                        ],
                        "is_initial_reply": true,
                        "thread_ids": [
                            2356
                        ],
                        "message_type": "outbound",
                        "labels": [
                            "UNREAD"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612199483,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1489182814hI0dSEOMka@XaolRU7rVOCbQFUtW6IkGORGo.ARP8",
                        "date_time": "Feb 1st 2021 16:53:23",
                        "subject": "Velit necessitatibus sunt temporibus quasi fugit eaque laborum soluta.",
                        "references": [
                            "1493461244acLL1ZUQ7L@onRJDJcMgFirrQYFFoLDHRBN4.XDLk",
                            "1493307000xIzOhEyKKC@dWy50zAvgDO6Aw4MRswZazR3x.JLQw",
                            "1492948171OuOqDIjFn3@37r02GXlN90gZkRvyNcjlOMT9.Abuj",
                            "1491723185UjScUa2xek@MptGMh9lwicI8IHLsfb2lCVxv.wiTI",
                            "1489182814ntmGAysWd4@MYh0I1XEojCZmixp561V4Mlg7.YM5s"
                        ],
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "terry.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "terry.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "melba37@terry.com",
                            "support@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "melba37@terry.com"
                        ],
                        "email_usernames_to": [
                            "support@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "support@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            2356
                        ],
                        "message_type": "inbound",
                        "labels": [
                            "UNREAD",
                            "CATEGORY_PERSONAL",
                            "INBOX",
                            "SENT",
                            "STARRED"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612198403,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    }
                ],
                "labels": [
                    "UNREAD",
                    "CATEGORY_PERSONAL",
                    "INBOX",
                    "SENT",
                    "STARRED"
                ],
                "has_contact_success": true,
                "contact_success_time": 1360,
                "contact_reply_time": 963,
                "subject": "RE: Velit necessitatibus sunt temporibus quasi fugit eaque laborum soluta.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 2354,
                "init_agent_reply_time": null,
                "init_agent_action_time": 754,
                "total_agent_reply_time": 3238,
                "last_received_at_date_time": "Feb 1st 2021 17:01:27",
                "thread_type": "inbound",
                "thread_status": "internal",
                "raw_init_agent_reply_time": null,
                "init_agent_reply_message_id": null,
                "init_reply_agent_id": null,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "Pending",
                "friendly_raw_initial_reply_time": "Pending",
                "friendly_total_reply_time": "53m:58s",
                "microsoft_conversations": [],
                "email_usernames": [
                    "joel45@okeefe.com",
                    "support@timetoreply.com",
                    "a.kunde@timetoreply.com",
                    "p.morissette@timetoreply.com"
                ],
                "email_usernames_from": [
                    "joel45@okeefe.com",
                    "a.kunde@timetoreply.com",
                    "p.morissette@timetoreply.com"
                ],
                "email_usernames_to": [
                    "support@timetoreply.com",
                    "p.morissette@timetoreply.com",
                    "a.kunde@timetoreply.com"
                ],
                "email_usernames_received": [
                    "support@timetoreply.com",
                    "p.morissette@timetoreply.com",
                    "a.kunde@timetoreply.com"
                ],
                "email_domains": [
                    "okeefe.com",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-01 16:06:02",
                    "2021-02-01 16:18:36",
                    "2021-02-01 17:01:27"
                ],
                "message_classifications": [
                    "first",
                    "forward",
                    "reply"
                ],
                "message_subjects": [
                    "Consectetur quos velit voluptatem dignissimos.",
                    "FW: Consectetur quos velit voluptatem dignissimos.",
                    "RE: Consectetur quos velit voluptatem dignissimos."
                ],
                "messages": [
                    {
                        "internet_message_id": "1565647771Qgc38hHrpP@FsnpKCSyJajsVFGwxNCcdhvis.8Dox",
                        "date_time": "Feb 1st 2021 17:01:27",
                        "subject": "RE: Consectetur quos velit voluptatem dignissimos. (Excluded from statistics due to applied filters)",
                        "references": [
                            "1562019800uLasg7YnKb@mhwktkUTUAKRF4Se7o9kqeV92.tEzp",
                            "1480442607SWxduDufmZ@wPIxZWjP8ioHbrELhPefmk2Sb.LxkW"
                        ],
                        "replytime": 2484,
                        "classification": "reply",
                        "raw_replytime": 2571,
                        "friendly_reply_time": "41m:24s",
                        "friendly_raw_reply_time": "42m:51s",
                        "email_domains": [
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "p.morissette@timetoreply.com",
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "p.morissette@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "a.kunde@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            2354
                        ],
                        "message_type": "internal",
                        "labels": [
                            "UNREAD"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": false,
                        "timestamp": 1612198887,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "a.kunde@timetoreply.com": false
                        }
                    },
                    {
                        "internet_message_id": "1480442607SWxduDufmZ@wPIxZWjP8ioHbrELhPefmk2Sb.LxkW",
                        "date_time": "Feb 1st 2021 16:18:36",
                        "subject": "FW: Consectetur quos velit voluptatem dignissimos. (Excluded from statistics due to applied filters)",
                        "references": [
                            "1562019800uLasg7YnKb@mhwktkUTUAKRF4Se7o9kqeV92.tEzp"
                        ],
                        "replytime": 754,
                        "classification": "forward",
                        "raw_replytime": 754,
                        "friendly_reply_time": "12m:34s",
                        "friendly_raw_reply_time": "12m:34s",
                        "email_domains": [
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "a.kunde@timetoreply.com",
                            "p.morissette@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "a.kunde@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "p.morissette@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "p.morissette@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            2354
                        ],
                        "message_type": "internal",
                        "labels": [
                            "UNREAD",
                            "CATEGORY_PERSONAL",
                            "CATEGORY_PROMOTIONS"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": false,
                        "timestamp": 1612196316,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "p.morissette@timetoreply.com": true
                        }
                    },
                    {
                        "internet_message_id": "1562019800uLasg7YnKb@mhwktkUTUAKRF4Se7o9kqeV92.tEzp",
                        "date_time": "Feb 1st 2021 16:06:02",
                        "subject": "Consectetur quos velit voluptatem dignissimos.",
                        "references": null,
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "okeefe.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "okeefe.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "joel45@okeefe.com",
                            "support@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "joel45@okeefe.com"
                        ],
                        "email_usernames_to": [
                            "support@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "support@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            2354
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612195562,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    }
                ],
                "labels": [
                    "UNREAD",
                    "CATEGORY_PERSONAL",
                    "CATEGORY_PROMOTIONS"
                ],
                "has_contact_success": false,
                "contact_success_time": null,
                "contact_reply_time": null,
                "subject": "RE: Consectetur quos velit voluptatem dignissimos.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 1351,
                "init_agent_reply_time": null,
                "init_agent_action_time": null,
                "total_agent_reply_time": 0,
                "last_received_at_date_time": "Feb 1st 2021 13:08:54",
                "thread_type": "inbound",
                "thread_status": "await-agent",
                "raw_init_agent_reply_time": null,
                "init_agent_reply_message_id": null,
                "init_reply_agent_id": null,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "Pending",
                "friendly_raw_initial_reply_time": "Pending",
                "friendly_total_reply_time": "N\/A",
                "microsoft_conversations": [],
                "email_usernames": [
                    "rutherford.mozell@yahoo.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "rutherford.mozell@yahoo.com"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_received": [
                    "e.bins@timetoreply.com"
                ],
                "email_domains": [
                    "yahoo.com",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-01 13:08:54"
                ],
                "message_classifications": [
                    "first"
                ],
                "message_subjects": [
                    "Deserunt sapiente laboriosam ab odit aliquid."
                ],
                "messages": [
                    {
                        "internet_message_id": "1501250655F5mkghCS4i@alYWz3MjHlEUDJexxNskcncI1.jOUm",
                        "date_time": "Feb 1st 2021 13:08:54",
                        "subject": "Deserunt sapiente laboriosam ab odit aliquid.",
                        "references": [
                            "1506351215VZ7OVIjgZx@7LKh90PvorlVJDXPRn8jc4w69.xJpo",
                            "1504729680maCh3t1pC4@wtnL5I0V6zfRmBJ5KQkly7yau.ow6G",
                            "1503969205e8F3RE2nlq@Ib5IFTmJXJYAr3YGxkpl8hOXS.7BF3",
                            "1503168950ZDsC5zALDd@CMPssmm7YMTibS71JgFIaayhk.keSX",
                            "1501250655Bq3UadEPQy@NXn4LXMhsXsp9WgUP24fsoFTe.GUag"
                        ],
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "yahoo.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "yahoo.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "rutherford.mozell@yahoo.com",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "rutherford.mozell@yahoo.com"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1351
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612184934,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    }
                ],
                "labels": [],
                "has_contact_success": false,
                "contact_success_time": null,
                "contact_reply_time": null,
                "subject": "Deserunt sapiente laboriosam ab odit aliquid.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 1357,
                "init_agent_reply_time": null,
                "init_agent_action_time": null,
                "total_agent_reply_time": 0,
                "last_received_at_date_time": "Feb 1st 2021 00:41:42",
                "thread_type": "inbound",
                "thread_status": "await-agent",
                "raw_init_agent_reply_time": null,
                "init_agent_reply_message_id": null,
                "init_reply_agent_id": null,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "Pending",
                "friendly_raw_initial_reply_time": "Pending",
                "friendly_total_reply_time": "N\/A",
                "microsoft_conversations": [],
                "email_usernames": [
                    "eleanore.ernser@keeling.info",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "eleanore.ernser@keeling.info"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_received": [
                    "e.bins@timetoreply.com"
                ],
                "email_domains": [
                    "keeling.info",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-01 00:41:42"
                ],
                "message_classifications": [
                    "first"
                ],
                "message_subjects": [
                    "Id assumenda velit consequatur quidem incidunt ipsum quibusdam."
                ],
                "messages": [
                    {
                        "internet_message_id": "1510489617JcPFJe0kAr@dBYy8J7mD0DGt6mAIfypwdavh.8D2T",
                        "date_time": "Feb 1st 2021 00:41:42",
                        "subject": "Id assumenda velit consequatur quidem incidunt ipsum quibusdam.",
                        "references": null,
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "keeling.info",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "keeling.info"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "eleanore.ernser@keeling.info",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "eleanore.ernser@keeling.info"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1357
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612140102,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    }
                ],
                "labels": [],
                "has_contact_success": false,
                "contact_success_time": null,
                "contact_reply_time": null,
                "subject": "Id assumenda velit consequatur quidem incidunt ipsum quibusdam.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            }
        ],
        "first_page_url": "https:\/\/portal.timetoreply.com\/api\/logs\/conversations?page=1",
        "from": 1,
        "last_page": 2,
        "last_page_url": "https:\/\/portal.timetoreply.com\/api\/logs\/conversations?page=2",
        "links": [
            {
                "url": null,
                "label": "« Previous",
                "active": false
            },
            {
                "url": "https:\/\/portal.timetoreply.com\/api\/logs\/conversations?page=1",
                "label": 1,
                "active": true
            },
            {
                "url": "https:\/\/portal.timetoreply.com\/api\/logs\/conversations?page=2",
                "label": 2,
                "active": false
            },
            {
                "url": "https:\/\/portal.timetoreply.com\/api\/logs\/conversations?page=2",
                "label": "Next »",
                "active": false
            }
        ],
        "next_page_url": "https:\/\/portal.timetoreply.com\/api\/logs\/conversations?page=2",
        "path": "https:\/\/portal.timetoreply.com\/api\/logs\/conversations",
        "per_page": 25,
        "prev_page_url": null,
        "to": 25,
        "total": 41
    },
    "stats": {
        "threads": {
            "total": 41,
            "internal": 0,
            "inbound": 34,
            "outbound": 7,
            "sentInternally": 1,
            "awaitCustomer": 13,
            "awaitAgent": 24,
            "closed": 3,
            "haveReplies": 37,
            "haveRepliesFromAgents": 32,
            "completionRatio": "78.05%"
        },
        "messages": {
            "count": 105,
            "initial": 36,
            "replies": 57,
            "replyAll": 12,
            "forward": 0,
            "received": {
                "count": 71,
                "initial": 32,
                "replies": 27,
                "replyAll": 12,
                "forward": 0,
                "initialReplies": 12,
                "dayOfWeek": {
                    "Friday": 13,
                    "Monday": 9,
                    "Saturday": 0,
                    "Sunday": 0,
                    "Thursday": 9.5,
                    "Tuesday": 17,
                    "Wednesday": 13
                },
                "hourOfDay": {
                    "00:00": 0.286,
                    "01:00": 0,
                    "02:00": 0,
                    "03:00": 0,
                    "04:00": 0,
                    "05:00": 0,
                    "06:00": 0,
                    "07:00": 0,
                    "08:00": 0,
                    "09:00": 0.143,
                    "10:00": 1,
                    "11:00": 0.857,
                    "12:00": 0.714,
                    "13:00": 1,
                    "14:00": 0.857,
                    "15:00": 1.286,
                    "16:00": 2.143,
                    "17:00": 1.571,
                    "18:00": 0,
                    "19:00": 0,
                    "20:00": 0,
                    "21:00": 0,
                    "22:00": 0.143,
                    "23:00": 0.143
                }
            },
            "sent": {
                "count": 40,
                "initial": 4,
                "replies": 30,
                "replyAll": 6,
                "forward": 0,
                "initialReplies": 27,
                "dayOfWeek": {
                    "Friday": 7,
                    "Monday": 2,
                    "Saturday": 0,
                    "Sunday": 0,
                    "Thursday": 6,
                    "Tuesday": 11,
                    "Wednesday": 8
                },
                "hourOfDay": {
                    "00:00": 0,
                    "01:00": 0,
                    "02:00": 0,
                    "03:00": 0,
                    "04:00": 0,
                    "05:00": 0,
                    "06:00": 0,
                    "07:00": 0,
                    "08:00": 0,
                    "09:00": 0.143,
                    "10:00": 0.571,
                    "11:00": 0.714,
                    "12:00": 0.286,
                    "13:00": 0.714,
                    "14:00": 0.286,
                    "15:00": 0.857,
                    "16:00": 1.143,
                    "17:00": 1,
                    "18:00": 0,
                    "19:00": 0,
                    "20:00": 0,
                    "21:00": 0,
                    "22:00": 0,
                    "23:00": 0
                }
            }
        },
        "overallTTR": {
            "friendly": "01h:12m:07s",
            "raw": 4327.027777777777,
            "friendlyNoBusiness": "04h:01m:47s",
            "rawNoBusiness": 14507.472222222223,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "75.76%"
                },
                {
                    "key": "02h:00m",
                    "value": "87.10%"
                },
                {
                    "key": "04h:00m",
                    "value": "90.86%"
                },
                {
                    "key": "08h:00m",
                    "value": "95.36%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "75.76%"
                },
                {
                    "key": "02h:00m",
                    "value": "84.26%"
                },
                {
                    "key": "04h:00m",
                    "value": "87.79%"
                },
                {
                    "key": "08h:00m",
                    "value": "91.79%"
                },
                {
                    "key": "24h:00m",
                    "value": "94.90%"
                }
            ]
        },
        "initialTTR": {
            "friendly": "01h:32m:08s",
            "raw": 5528.111111111111,
            "friendlyNoBusiness": "05h:16m:47s",
            "rawNoBusiness": 19007.14814814815,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "67.68%"
                },
                {
                    "key": "02h:00m",
                    "value": "82.79%"
                },
                {
                    "key": "04h:00m",
                    "value": "87.81%"
                },
                {
                    "key": "08h:00m",
                    "value": "93.82%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "67.68%"
                },
                {
                    "key": "02h:00m",
                    "value": "79.01%"
                },
                {
                    "key": "04h:00m",
                    "value": "83.72%"
                },
                {
                    "key": "08h:00m",
                    "value": "89.05%"
                },
                {
                    "key": "24h:00m",
                    "value": "93.21%"
                }
            ]
        },
        "overallTTF": {
            "friendly": "N\/A",
            "raw": null,
            "friendlyNoBusiness": "N\/A",
            "rawNoBusiness": null,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "02h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "04h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "08h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "24h:00m",
                    "value": "0.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "02h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "04h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "08h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "24h:00m",
                    "value": "0.00%"
                }
            ]
        },
        "overallTTC": {
            "friendly": "12h:57m:13s",
            "raw": 46633.666666666664,
            "friendlyNoBusiness": "41h:51m:43s",
            "rawNoBusiness": 150703.66666666666,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "16.87%"
                },
                {
                    "key": "02h:00m",
                    "value": "33.54%"
                },
                {
                    "key": "04h:00m",
                    "value": "37.45%"
                },
                {
                    "key": "08h:00m",
                    "value": "45.28%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "16.87%"
                },
                {
                    "key": "02h:00m",
                    "value": "33.39%"
                },
                {
                    "key": "04h:00m",
                    "value": "34.50%"
                },
                {
                    "key": "08h:00m",
                    "value": "36.70%"
                },
                {
                    "key": "24h:00m",
                    "value": "45.53%"
                }
            ]
        },
        "dailyStats": [
            {
                "timestamp": 1611792000000,
                "date": "Thu, 28th Jan",
                "messages": {
                    "sent": 8,
                    "forward": 0,
                    "reply": 6,
                    "received": 15
                },
                "overallTTR": {
                    "raw": 4103.333333333333,
                    "rawNoBusiness": 4428
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 5803,
                    "rawNoBusiness": 6143
                },
                "threads": {
                    "total": 9,
                    "haveRepliesFromAgents": 4,
                    "noReplyFromAgents": 0,
                    "completionRatio": 44.44
                }
            },
            {
                "timestamp": 1611878400000,
                "date": "Fri, 29th Jan",
                "messages": {
                    "sent": 7,
                    "forward": 0,
                    "reply": 7,
                    "received": 13
                },
                "overallTTR": {
                    "raw": 2984.8571428571427,
                    "rawNoBusiness": 3266.8571428571427
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 4080.6,
                    "rawNoBusiness": 4080.6
                },
                "threads": {
                    "total": 7,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 28.57
                }
            },
            {
                "timestamp": 1611964800000,
                "date": "Sat, 30th Jan",
                "messages": {
                    "sent": 0,
                    "forward": 0,
                    "reply": 0,
                    "received": 0
                },
                "overallTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "threads": {
                    "total": 0,
                    "haveRepliesFromAgents": 0,
                    "noReplyFromAgents": 0,
                    "completionRatio": 0
                }
            },
            {
                "timestamp": 1612051200000,
                "date": "Sun, 31st Jan",
                "messages": {
                    "sent": 0,
                    "forward": 0,
                    "reply": 0,
                    "received": 0
                },
                "overallTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "threads": {
                    "total": 0,
                    "haveRepliesFromAgents": 0,
                    "noReplyFromAgents": 0,
                    "completionRatio": 0
                }
            },
            {
                "timestamp": 1612137600000,
                "date": "Mon, 1st Feb",
                "messages": {
                    "sent": 2,
                    "forward": 0,
                    "reply": 2,
                    "received": 9
                },
                "overallTTR": {
                    "raw": 198.5,
                    "rawNoBusiness": 692.5
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 198.5,
                    "rawNoBusiness": 692.5
                },
                "threads": {
                    "total": 5,
                    "haveRepliesFromAgents": 1,
                    "noReplyFromAgents": 0,
                    "completionRatio": 20
                }
            },
            {
                "timestamp": 1612224000000,
                "date": "Tue, 2nd Feb",
                "messages": {
                    "sent": 11,
                    "forward": 0,
                    "reply": 11,
                    "received": 17
                },
                "overallTTR": {
                    "raw": 8350.454545454546,
                    "rawNoBusiness": 41156.90909090909
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 9954,
                    "rawNoBusiness": 50050.77777777778
                },
                "threads": {
                    "total": 10,
                    "haveRepliesFromAgents": 3,
                    "noReplyFromAgents": 0,
                    "completionRatio": 30
                }
            },
            {
                "timestamp": 1612310400000,
                "date": "Wed, 3rd Feb",
                "messages": {
                    "sent": 8,
                    "forward": 0,
                    "reply": 6,
                    "received": 13
                },
                "overallTTR": {
                    "raw": 1780,
                    "rawNoBusiness": 1899.1666666666667
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 2078.4,
                    "rawNoBusiness": 2221.4
                },
                "threads": {
                    "total": 8,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 25
                }
            },
            {
                "timestamp": 1612396800000,
                "date": "Thu, 4th Feb",
                "messages": {
                    "sent": 4,
                    "forward": 0,
                    "reply": 4,
                    "received": 4
                },
                "overallTTR": {
                    "raw": 1831.75,
                    "rawNoBusiness": 1831.75
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 2634.5,
                    "rawNoBusiness": 2634.5
                },
                "threads": {
                    "total": 2,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 100
                }
            }
        ]
    }
}

Request   

GET api/logs/conversations

Query Parameters

from  string optional  
The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".

to  string optional  
The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".

model  string optional  
Name, email address or domain you want statistics for. Use the models endpoint to get a list.

model_type  string optional  
Model Type of the model being queried. Use "Customer" for email address and domain.

exclude_cc  boolean optional  
Should we exclude CC messages from the statistics.

model_com  string optional  
Model Communicating With, same as Model, except now for who/what the Model is communicating with.

model_type_com  string optional  
Model Type of the model you are communicating with. Use "Customer" for email address and domain.

exclude_cc_com  boolean optional  
Should we exclude CC messages from the statistics for the communicating with model.

exclusive  boolean optional  
Should we only focus on statistics where exclusively Model and ModelCom were involved?.

search  string optional  
Search a specific email subject line (warning this is very slow!).

label  string optional  
Label, if your mail provider supports labels/categories, you can filter your results using them.

thread_type  string optional  
A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.

thread_status  string optional  
A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.

has_replies  string optional  
A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.

classification  string optional  
A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward.

messageType  string optional  
A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.

replies_over  integer optional  
Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.

message_replies_over  integer optional  
Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.

no_reply_for  integer optional  
Limit results to messages that have not had a reply for at least X minutes.

per_page  integer optional  
For paginated results, how many results per page. Max 200.

sort_by  string optional  
Field Name to sort conversations (threads) by. Defaults to last_received_at_date_time.

direction  string optional  
Direction in which to sort paginated results. Must be either asc or desc.

page  integer optional  
For paginated results, which page to get.

Conversations - Find

requires authentication

Entire Conversation from a single Message ID

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/logs/conversations/get-by-internet-message-id?internet_message_id=1601678270iYOoAwCjDD%40TnlYu0KwPhwXxhcTAeHFJMHlI.DrfT" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/logs/conversations/get-by-internet-message-id"
);

let params = {
    "internet_message_id": "1601678270iYOoAwCjDD@TnlYu0KwPhwXxhcTAeHFJMHlI.DrfT",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "id": 1735,
    "init_agent_reply_time": 1044,
    "init_agent_action_time": 1044,
    "total_agent_reply_time": 5439,
    "last_received_at_date_time": "Mar 18th 2020 17:23:36",
    "thread_type": "inbound",
    "thread_status": "await-agent",
    "raw_init_agent_reply_time": 1044,
    "init_agent_reply_message_id": "1562675162DxOl7ykO5K@0icVGf8MuRjH3VFpo5BZSEAl5.2dcR",
    "init_reply_agent_id": 3,
    "time_to_close": null,
    "raw_time_to_close": null,
    "friendly_initial_reply_time": "17m:24s",
    "friendly_raw_initial_reply_time": "17m:24s",
    "friendly_total_reply_time": "01h:30m:39s",
    "microsoft_conversations": [
        "9mLDYNRxpgEzXUBrzZ"
    ],
    "email_usernames": [
        "rosalinda.effertz@emard.com",
        "support@timetoreply.com",
        "a.kunde@timetoreply.com"
    ],
    "email_usernames_from": [
        "rosalinda.effertz@emard.com",
        "a.kunde@timetoreply.com"
    ],
    "email_usernames_to": [
        "support@timetoreply.com",
        "rosalinda.effertz@emard.com",
        "a.kunde@timetoreply.com"
    ],
    "email_usernames_received": [
        "support@timetoreply.com",
        "rosalinda.effertz@emard.com",
        "a.kunde@timetoreply.com"
    ],
    "email_domains": [
        "emard.com",
        "timetoreply.com"
    ],
    "date_times": [
        "2020-03-18 15:52:57",
        "2020-03-18 16:10:21",
        "2020-03-18 17:23:36"
    ],
    "message_classifications": [
        "first",
        "reply-all",
        "reply"
    ],
    "message_subjects": [
        "Saepe nisi sequi ut esse ex odio.",
        "RE: Saepe nisi sequi ut esse ex odio."
    ],
    "messages": [
        {
            "internet_message_id": "1447729773ebny4n5r9Y@Tz7jLkt1Yw2P9HfErM2nJt2W1.gFw3",
            "date_time": "Mar 18th 2020 15:52:57",
            "replytime": null,
            "classification": "first",
            "email_domains": [
                "emard.com",
                "timetoreply.com"
            ],
            "email_domains_from": [
                "emard.com"
            ],
            "email_domains_to": [
                "timetoreply.com"
            ],
            "email_domains_received": [
                "timetoreply.com"
            ],
            "email_usernames": [
                "rosalinda.effertz@emard.com",
                "support@timetoreply.com"
            ],
            "email_usernames_from": [
                "rosalinda.effertz@emard.com"
            ],
            "email_usernames_to": [
                "support@timetoreply.com"
            ],
            "email_usernames_received": [
                "support@timetoreply.com"
            ],
            "is_initial_reply": false,
            "is_newest_message": false,
            "labels": [],
            "is_closing_email": false,
            "is_included_in_stats": true,
            "timestamp": 1584546777,
            "reply_is_relevant": false,
            "reply_is_outlier": false,
            "agents_read_status": []
        },
        {
            "internet_message_id": "1562675162DxOl7ykO5K@0icVGf8MuRjH3VFpo5BZSEAl5.2dcR",
            "date_time": "Mar 18th 2020 16:10:21",
            "replytime": 1044,
            "classification": "reply-all",
            "email_domains": [
                "timetoreply.com",
                "emard.com"
            ],
            "email_domains_from": [
                "timetoreply.com"
            ],
            "email_domains_to": [
                "emard.com"
            ],
            "email_domains_received": [
                "emard.com",
                "timetoreply.com"
            ],
            "email_usernames": [
                "a.kunde@timetoreply.com",
                "rosalinda.effertz@emard.com",
                "support@timetoreply.com"
            ],
            "email_usernames_from": [
                "a.kunde@timetoreply.com"
            ],
            "email_usernames_to": [
                "rosalinda.effertz@emard.com"
            ],
            "email_usernames_received": [
                "rosalinda.effertz@emard.com",
                "support@timetoreply.com"
            ],
            "is_initial_reply": true,
            "is_newest_message": false,
            "labels": [],
            "is_closing_email": false,
            "is_included_in_stats": true,
            "timestamp": 1584547821,
            "reply_is_relevant": true,
            "reply_is_outlier": false,
            "agents_read_status": []
        },
        {
            "internet_message_id": "1567957801KyVWe14XdY@0cMnfOg8qmjPYS7wARlFberDl.wQi4",
            "date_time": "Mar 18th 2020 17:23:36",
            "replytime": 4395,
            "classification": "reply",
            "email_domains": [
                "emard.com",
                "timetoreply.com"
            ],
            "email_domains_from": [
                "emard.com"
            ],
            "email_domains_to": [
                "timetoreply.com"
            ],
            "email_domains_received": [
                "timetoreply.com"
            ],
            "email_usernames": [
                "rosalinda.effertz@emard.com",
                "a.kunde@timetoreply.com"
            ],
            "email_usernames_from": [
                "rosalinda.effertz@emard.com"
            ],
            "email_usernames_to": [
                "a.kunde@timetoreply.com"
            ],
            "email_usernames_received": [
                "a.kunde@timetoreply.com"
            ],
            "is_initial_reply": false,
            "is_newest_message": true,
            "labels": [],
            "is_closing_email": false,
            "is_included_in_stats": true,
            "timestamp": 1584552216,
            "reply_is_relevant": false,
            "reply_is_outlier": false,
            "agents_read_status": {
                "a.kunde@timetoreply.com": true
            }
        }
    ],
    "labels": [],
    "has_contact_success": true,
    "contact_success_time": 5439,
    "contact_reply_time": 4395,
    "subject": "",
    "initial_reply_is_relevant": true,
    "initial_reply_is_outlier": false
}

Request   

GET api/logs/conversations/get-by-internet-message-id

Query Parameters

internet_message_id  string  
string The internet message id of the message for which you want the entire conversation.

Conversations - Close

requires authentication

Endpoint For marking Conversations as closed.

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/logs/conversations/mark-closed" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"ids":[8,6,7,5,3,0,9]}'

const url = new URL(
    "https://portal.timetoreply.com/api/logs/conversations/mark-closed"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "ids": [
        8,
        6,
        7,
        5,
        3,
        0,
        9
    ]
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "ids": [
        3,
        5,
        6,
        7,
        8,
        9
    ]
}

Request   

POST api/logs/conversations/mark-closed

Body Parameters

ids  integer[]  
An array of Conversation/Thread IDs to marked off as closed.

Messages - Report

requires authentication

Message Logs data

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/logs/messages?from=2020-01-01&to=2020-01-08&model=My+Company&model_type=Internal&exclude_cc=&model_com=Top+Revenue+Customers&model_type_com=Customer+Group&exclude_cc_com=&exclusive=&label=INBOX&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&replies_over=15&message_replies_over=15&no_reply_for=15&per_page=25&sort_by=date_time&direction=desc&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/logs/messages"
);

let params = {
    "from": "2020-01-01",
    "to": "2020-01-08",
    "model": "My Company",
    "model_type": "Internal",
    "exclude_cc": "",
    "model_com": "Top Revenue Customers",
    "model_type_com": "Customer Group",
    "exclude_cc_com": "",
    "exclusive": "",
    "label": "INBOX",
    "thread_type": "inbound,outbound,internal",
    "thread_status": "internal,await-customer,closed,await-agent",
    "has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
    "classification": "calculating,first,reply,reply-all,forward",
    "messageType": "inbound,outbound,internal",
    "replies_over": "15",
    "message_replies_over": "15",
    "no_reply_for": "15",
    "per_page": "25",
    "sort_by": "date_time",
    "direction": "desc",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "stats": {
        "threads": {
            "total": 41,
            "internal": 0,
            "inbound": 34,
            "outbound": 7,
            "sentInternally": 1,
            "awaitCustomer": 13,
            "awaitAgent": 24,
            "closed": 3,
            "haveReplies": 37,
            "haveRepliesFromAgents": 32,
            "completionRatio": "78.05%"
        },
        "messages": {
            "count": 105,
            "initial": 36,
            "replies": 57,
            "replyAll": 12,
            "forward": 0,
            "received": {
                "count": 71,
                "initial": 32,
                "replies": 27,
                "replyAll": 12,
                "forward": 0,
                "initialReplies": 12,
                "dayOfWeek": {
                    "Friday": 13,
                    "Monday": 9,
                    "Saturday": 0,
                    "Sunday": 0,
                    "Thursday": 9.5,
                    "Tuesday": 17,
                    "Wednesday": 13
                },
                "hourOfDay": {
                    "00:00": 0.286,
                    "01:00": 0,
                    "02:00": 0,
                    "03:00": 0,
                    "04:00": 0,
                    "05:00": 0,
                    "06:00": 0,
                    "07:00": 0,
                    "08:00": 0,
                    "09:00": 0.143,
                    "10:00": 1,
                    "11:00": 0.857,
                    "12:00": 0.714,
                    "13:00": 1,
                    "14:00": 0.857,
                    "15:00": 1.286,
                    "16:00": 2.143,
                    "17:00": 1.571,
                    "18:00": 0,
                    "19:00": 0,
                    "20:00": 0,
                    "21:00": 0,
                    "22:00": 0.143,
                    "23:00": 0.143
                }
            },
            "sent": {
                "count": 40,
                "initial": 4,
                "replies": 30,
                "replyAll": 6,
                "forward": 0,
                "initialReplies": 27,
                "dayOfWeek": {
                    "Friday": 7,
                    "Monday": 2,
                    "Saturday": 0,
                    "Sunday": 0,
                    "Thursday": 6,
                    "Tuesday": 11,
                    "Wednesday": 8
                },
                "hourOfDay": {
                    "00:00": 0,
                    "01:00": 0,
                    "02:00": 0,
                    "03:00": 0,
                    "04:00": 0,
                    "05:00": 0,
                    "06:00": 0,
                    "07:00": 0,
                    "08:00": 0,
                    "09:00": 0.143,
                    "10:00": 0.571,
                    "11:00": 0.714,
                    "12:00": 0.286,
                    "13:00": 0.714,
                    "14:00": 0.286,
                    "15:00": 0.857,
                    "16:00": 1.143,
                    "17:00": 1,
                    "18:00": 0,
                    "19:00": 0,
                    "20:00": 0,
                    "21:00": 0,
                    "22:00": 0,
                    "23:00": 0
                }
            }
        },
        "overallTTR": {
            "friendly": "01h:12m:07s",
            "raw": 4327.027777777777,
            "friendlyNoBusiness": "04h:01m:47s",
            "rawNoBusiness": 14507.472222222223,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "75.76%"
                },
                {
                    "key": "02h:00m",
                    "value": "87.10%"
                },
                {
                    "key": "04h:00m",
                    "value": "90.86%"
                },
                {
                    "key": "08h:00m",
                    "value": "95.36%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "75.76%"
                },
                {
                    "key": "02h:00m",
                    "value": "84.26%"
                },
                {
                    "key": "04h:00m",
                    "value": "87.79%"
                },
                {
                    "key": "08h:00m",
                    "value": "91.79%"
                },
                {
                    "key": "24h:00m",
                    "value": "94.90%"
                }
            ]
        },
        "initialTTR": {
            "friendly": "01h:32m:08s",
            "raw": 5528.111111111111,
            "friendlyNoBusiness": "05h:16m:47s",
            "rawNoBusiness": 19007.14814814815,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "67.68%"
                },
                {
                    "key": "02h:00m",
                    "value": "82.79%"
                },
                {
                    "key": "04h:00m",
                    "value": "87.81%"
                },
                {
                    "key": "08h:00m",
                    "value": "93.82%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "67.68%"
                },
                {
                    "key": "02h:00m",
                    "value": "79.01%"
                },
                {
                    "key": "04h:00m",
                    "value": "83.72%"
                },
                {
                    "key": "08h:00m",
                    "value": "89.05%"
                },
                {
                    "key": "24h:00m",
                    "value": "93.21%"
                }
            ]
        },
        "overallTTF": {
            "friendly": "N\/A",
            "raw": null,
            "friendlyNoBusiness": "N\/A",
            "rawNoBusiness": null,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "02h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "04h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "08h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "24h:00m",
                    "value": "0.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "02h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "04h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "08h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "24h:00m",
                    "value": "0.00%"
                }
            ]
        },
        "overallTTC": {
            "friendly": "12h:57m:13s",
            "raw": 46633.666666666664,
            "friendlyNoBusiness": "41h:51m:43s",
            "rawNoBusiness": 150703.66666666666,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "16.87%"
                },
                {
                    "key": "02h:00m",
                    "value": "33.54%"
                },
                {
                    "key": "04h:00m",
                    "value": "37.45%"
                },
                {
                    "key": "08h:00m",
                    "value": "45.28%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "16.87%"
                },
                {
                    "key": "02h:00m",
                    "value": "33.39%"
                },
                {
                    "key": "04h:00m",
                    "value": "34.50%"
                },
                {
                    "key": "08h:00m",
                    "value": "36.70%"
                },
                {
                    "key": "24h:00m",
                    "value": "45.53%"
                }
            ]
        },
        "dailyStats": [
            {
                "timestamp": 1611792000000,
                "date": "Thu, 28th Jan",
                "messages": {
                    "sent": 8,
                    "forward": 0,
                    "reply": 6,
                    "received": 15
                },
                "overallTTR": {
                    "raw": 4103.333333333333,
                    "rawNoBusiness": 4428
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 5803,
                    "rawNoBusiness": 6143
                },
                "threads": {
                    "total": 9,
                    "haveRepliesFromAgents": 4,
                    "noReplyFromAgents": 0,
                    "completionRatio": 44.44
                }
            },
            {
                "timestamp": 1611878400000,
                "date": "Fri, 29th Jan",
                "messages": {
                    "sent": 7,
                    "forward": 0,
                    "reply": 7,
                    "received": 13
                },
                "overallTTR": {
                    "raw": 2984.8571428571427,
                    "rawNoBusiness": 3266.8571428571427
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 4080.6,
                    "rawNoBusiness": 4080.6
                },
                "threads": {
                    "total": 7,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 28.57
                }
            },
            {
                "timestamp": 1611964800000,
                "date": "Sat, 30th Jan",
                "messages": {
                    "sent": 0,
                    "forward": 0,
                    "reply": 0,
                    "received": 0
                },
                "overallTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "threads": {
                    "total": 0,
                    "haveRepliesFromAgents": 0,
                    "noReplyFromAgents": 0,
                    "completionRatio": 0
                }
            },
            {
                "timestamp": 1612051200000,
                "date": "Sun, 31st Jan",
                "messages": {
                    "sent": 0,
                    "forward": 0,
                    "reply": 0,
                    "received": 0
                },
                "overallTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "threads": {
                    "total": 0,
                    "haveRepliesFromAgents": 0,
                    "noReplyFromAgents": 0,
                    "completionRatio": 0
                }
            },
            {
                "timestamp": 1612137600000,
                "date": "Mon, 1st Feb",
                "messages": {
                    "sent": 2,
                    "forward": 0,
                    "reply": 2,
                    "received": 9
                },
                "overallTTR": {
                    "raw": 198.5,
                    "rawNoBusiness": 692.5
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 198.5,
                    "rawNoBusiness": 692.5
                },
                "threads": {
                    "total": 5,
                    "haveRepliesFromAgents": 1,
                    "noReplyFromAgents": 0,
                    "completionRatio": 20
                }
            },
            {
                "timestamp": 1612224000000,
                "date": "Tue, 2nd Feb",
                "messages": {
                    "sent": 11,
                    "forward": 0,
                    "reply": 11,
                    "received": 17
                },
                "overallTTR": {
                    "raw": 8350.454545454546,
                    "rawNoBusiness": 41156.90909090909
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 9954,
                    "rawNoBusiness": 50050.77777777778
                },
                "threads": {
                    "total": 10,
                    "haveRepliesFromAgents": 3,
                    "noReplyFromAgents": 0,
                    "completionRatio": 30
                }
            },
            {
                "timestamp": 1612310400000,
                "date": "Wed, 3rd Feb",
                "messages": {
                    "sent": 8,
                    "forward": 0,
                    "reply": 6,
                    "received": 13
                },
                "overallTTR": {
                    "raw": 1780,
                    "rawNoBusiness": 1899.1666666666667
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 2078.4,
                    "rawNoBusiness": 2221.4
                },
                "threads": {
                    "total": 8,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 25
                }
            },
            {
                "timestamp": 1612396800000,
                "date": "Thu, 4th Feb",
                "messages": {
                    "sent": 4,
                    "forward": 0,
                    "reply": 4,
                    "received": 4
                },
                "overallTTR": {
                    "raw": 1831.75,
                    "rawNoBusiness": 1831.75
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 2634.5,
                    "rawNoBusiness": 2634.5
                },
                "threads": {
                    "total": 2,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 100
                }
            }
        ]
    },
    "messages": {
        "current_page": 1,
        "data": [
            {
                "internet_message_id": "1546006331wFIERAK3M4@ujltgrOj27cb15cPB2tOwnUf5.Bino",
                "date_time": "Feb 4th 2021 12:11:22",
                "subject": "RE: Sed veritatis voluptas doloremque nam maiores.",
                "references": [
                    "1475187262Mzu8V1Scmz@wC80DglBQyO0DV1ujWMDgluoO.56vX",
                    "1499383181SSvCjFjFyz@n399NCxYoJfRo5uJyDB55rBVf.aWTG",
                    "1596281105N35iZWhwZD@7QQFy2C9JOtvZYaOtMyAFP5lX.OdKZ"
                ],
                "replytime": 943,
                "classification": "reply",
                "raw_replytime": 943,
                "friendly_reply_time": "15m:43s",
                "friendly_raw_reply_time": "15m:43s",
                "email_domains": [
                    "timetoreply.com",
                    "rolfson.com"
                ],
                "email_domains_from": [
                    "timetoreply.com"
                ],
                "email_domains_to": [
                    "rolfson.com"
                ],
                "email_domains_received": [
                    "rolfson.com"
                ],
                "email_usernames": [
                    "e.bins@timetoreply.com",
                    "heidenreich.felton@rolfson.com"
                ],
                "email_usernames_from": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_to": [
                    "heidenreich.felton@rolfson.com"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "heidenreich.felton@rolfson.com"
                ],
                "is_initial_reply": false,
                "thread_ids": [
                    1340
                ],
                "message_type": "outbound",
                "labels": [],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612440682,
                "reply_is_relevant": true,
                "reply_is_outlier": false,
                "agents_read_status": [],
                "thread_message_count": 4
            },
            {
                "internet_message_id": "1596281105N35iZWhwZD@7QQFy2C9JOtvZYaOtMyAFP5lX.OdKZ",
                "date_time": "Feb 4th 2021 11:55:39",
                "subject": "RE: Sed veritatis voluptas doloremque nam maiores.",
                "references": [
                    "1475187262Mzu8V1Scmz@wC80DglBQyO0DV1ujWMDgluoO.56vX",
                    "1499383181SSvCjFjFyz@n399NCxYoJfRo5uJyDB55rBVf.aWTG"
                ],
                "replytime": 1799,
                "classification": "reply",
                "raw_replytime": 1799,
                "friendly_reply_time": "29m:59s",
                "friendly_raw_reply_time": "29m:59s",
                "email_domains": [
                    "rolfson.com",
                    "timetoreply.com"
                ],
                "email_domains_from": [
                    "rolfson.com"
                ],
                "email_domains_to": [
                    "timetoreply.com"
                ],
                "email_domains_received": [
                    "timetoreply.com"
                ],
                "email_usernames": [
                    "heidenreich.felton@rolfson.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "heidenreich.felton@rolfson.com"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "e.bins@timetoreply.com"
                ],
                "is_initial_reply": false,
                "thread_ids": [
                    1340
                ],
                "message_type": "inbound",
                "labels": [],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612439739,
                "reply_is_relevant": false,
                "reply_is_outlier": false,
                "agents_read_status": {
                    "e.bins@timetoreply.com": true
                },
                "thread_message_count": 4
            },
            {
                "internet_message_id": "1499383181SSvCjFjFyz@n399NCxYoJfRo5uJyDB55rBVf.aWTG",
                "date_time": "Feb 4th 2021 11:25:40",
                "subject": "RE: Sed veritatis voluptas doloremque nam maiores.",
                "references": [
                    "1475187262Mzu8V1Scmz@wC80DglBQyO0DV1ujWMDgluoO.56vX"
                ],
                "replytime": 4912,
                "classification": "reply",
                "raw_replytime": 4912,
                "friendly_reply_time": "01h:21m:52s",
                "friendly_raw_reply_time": "01h:21m:52s",
                "email_domains": [
                    "timetoreply.com",
                    "rolfson.com"
                ],
                "email_domains_from": [
                    "timetoreply.com"
                ],
                "email_domains_to": [
                    "rolfson.com"
                ],
                "email_domains_received": [
                    "rolfson.com"
                ],
                "email_usernames": [
                    "e.bins@timetoreply.com",
                    "heidenreich.felton@rolfson.com"
                ],
                "email_usernames_from": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_to": [
                    "heidenreich.felton@rolfson.com"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "heidenreich.felton@rolfson.com"
                ],
                "is_initial_reply": true,
                "thread_ids": [
                    1340
                ],
                "message_type": "outbound",
                "labels": [],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612437940,
                "reply_is_relevant": true,
                "reply_is_outlier": false,
                "agents_read_status": [],
                "thread_message_count": 4
            },
            {
                "internet_message_id": "15299632902VUItvTGD5@N3g5CwLCC4ZFIDVTXimPswvOU.vbU8",
                "date_time": "Feb 4th 2021 11:19:33",
                "subject": "RE: Voluptatem nesciunt consequatur et sint id.",
                "references": [
                    "15282681594nbdpRcyxk@2EssxlfWpMCV9ad8PjsPQTCRo.Y6GU",
                    "1521912571Yg3tDiDJ5l@IX95JjKOxAsCJXTLZdfR1U5N0.FphK",
                    "1572465598T28nk1UzYT@fJZkIGb8MEm3TyLLlnUDQLt7G.xgzg"
                ],
                "replytime": 1115,
                "classification": "reply",
                "raw_replytime": 1115,
                "friendly_reply_time": "18m:35s",
                "friendly_raw_reply_time": "18m:35s",
                "email_domains": [
                    "timetoreply.com",
                    "gibson.com"
                ],
                "email_domains_from": [
                    "timetoreply.com"
                ],
                "email_domains_to": [
                    "gibson.com"
                ],
                "email_domains_received": [
                    "gibson.com"
                ],
                "email_usernames": [
                    "e.bins@timetoreply.com",
                    "praynor@gibson.com"
                ],
                "email_usernames_from": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_to": [
                    "praynor@gibson.com"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "praynor@gibson.com"
                ],
                "is_initial_reply": false,
                "thread_ids": [
                    1362
                ],
                "message_type": "outbound",
                "labels": [
                    "UNREAD"
                ],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612437573,
                "reply_is_relevant": true,
                "reply_is_outlier": false,
                "agents_read_status": [],
                "thread_message_count": 4
            },
            {
                "internet_message_id": "1572465598T28nk1UzYT@fJZkIGb8MEm3TyLLlnUDQLt7G.xgzg",
                "date_time": "Feb 4th 2021 11:00:58",
                "subject": "RE: Voluptatem nesciunt consequatur et sint id.",
                "references": [
                    "15282681594nbdpRcyxk@2EssxlfWpMCV9ad8PjsPQTCRo.Y6GU",
                    "1521912571Yg3tDiDJ5l@IX95JjKOxAsCJXTLZdfR1U5N0.FphK"
                ],
                "replytime": 1427,
                "classification": "reply",
                "raw_replytime": 1427,
                "friendly_reply_time": "23m:47s",
                "friendly_raw_reply_time": "23m:47s",
                "email_domains": [
                    "gibson.com",
                    "timetoreply.com"
                ],
                "email_domains_from": [
                    "gibson.com"
                ],
                "email_domains_to": [
                    "timetoreply.com"
                ],
                "email_domains_received": [
                    "timetoreply.com"
                ],
                "email_usernames": [
                    "praynor@gibson.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "praynor@gibson.com"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "e.bins@timetoreply.com"
                ],
                "is_initial_reply": false,
                "thread_ids": [
                    1362
                ],
                "message_type": "inbound",
                "labels": [],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612436458,
                "reply_is_relevant": false,
                "reply_is_outlier": false,
                "agents_read_status": {
                    "e.bins@timetoreply.com": true
                },
                "thread_message_count": 4
            },
            {
                "internet_message_id": "1521912571Yg3tDiDJ5l@IX95JjKOxAsCJXTLZdfR1U5N0.FphK",
                "date_time": "Feb 4th 2021 10:37:11",
                "subject": "RE: Voluptatem nesciunt consequatur et sint id.",
                "references": [
                    "15282681594nbdpRcyxk@2EssxlfWpMCV9ad8PjsPQTCRo.Y6GU"
                ],
                "replytime": 357,
                "classification": "reply",
                "raw_replytime": 357,
                "friendly_reply_time": "05m:57s",
                "friendly_raw_reply_time": "05m:57s",
                "email_domains": [
                    "timetoreply.com",
                    "gibson.com"
                ],
                "email_domains_from": [
                    "timetoreply.com"
                ],
                "email_domains_to": [
                    "gibson.com"
                ],
                "email_domains_received": [
                    "gibson.com"
                ],
                "email_usernames": [
                    "e.bins@timetoreply.com",
                    "praynor@gibson.com"
                ],
                "email_usernames_from": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_to": [
                    "praynor@gibson.com"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "praynor@gibson.com"
                ],
                "is_initial_reply": true,
                "thread_ids": [
                    1362
                ],
                "message_type": "outbound",
                "labels": [
                    "INBOX",
                    "CATEGORY_FORUMS",
                    "CATEGORY_UPDATES"
                ],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612435031,
                "reply_is_relevant": true,
                "reply_is_outlier": false,
                "agents_read_status": [],
                "thread_message_count": 4
            },
            {
                "internet_message_id": "15282681594nbdpRcyxk@2EssxlfWpMCV9ad8PjsPQTCRo.Y6GU",
                "date_time": "Feb 4th 2021 10:31:14",
                "subject": "Voluptatem nesciunt consequatur et sint id.",
                "references": null,
                "replytime": null,
                "classification": "first",
                "raw_replytime": null,
                "friendly_reply_time": "N\/A",
                "friendly_raw_reply_time": "N\/A",
                "email_domains": [
                    "gibson.com",
                    "timetoreply.com"
                ],
                "email_domains_from": [
                    "gibson.com"
                ],
                "email_domains_to": [
                    "timetoreply.com"
                ],
                "email_domains_received": [
                    "timetoreply.com"
                ],
                "email_usernames": [
                    "praynor@gibson.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "praynor@gibson.com"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "e.bins@timetoreply.com"
                ],
                "is_initial_reply": false,
                "thread_ids": [
                    1362
                ],
                "message_type": "inbound",
                "labels": [],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612434674,
                "reply_is_relevant": false,
                "reply_is_outlier": false,
                "agents_read_status": {
                    "e.bins@timetoreply.com": true
                },
                "thread_message_count": 4
            },
            {
                "internet_message_id": "1475187262Mzu8V1Scmz@wC80DglBQyO0DV1ujWMDgluoO.56vX",
                "date_time": "Feb 4th 2021 10:03:48",
                "subject": "Sed veritatis voluptas doloremque nam maiores.",
                "references": null,
                "replytime": null,
                "classification": "first",
                "raw_replytime": null,
                "friendly_reply_time": "N\/A",
                "friendly_raw_reply_time": "N\/A",
                "email_domains": [
                    "rolfson.com",
                    "timetoreply.com"
                ],
                "email_domains_from": [
                    "rolfson.com"
                ],
                "email_domains_to": [
                    "timetoreply.com"
                ],
                "email_domains_received": [
                    "timetoreply.com"
                ],
                "email_usernames": [
                    "heidenreich.felton@rolfson.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "heidenreich.felton@rolfson.com"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "e.bins@timetoreply.com"
                ],
                "is_initial_reply": false,
                "thread_ids": [
                    1340
                ],
                "message_type": "inbound",
                "labels": [],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612433028,
                "reply_is_relevant": false,
                "reply_is_outlier": false,
                "agents_read_status": {
                    "e.bins@timetoreply.com": true
                },
                "thread_message_count": 4
            },
            {
                "internet_message_id": "1546897333ByCgmXQUlu@B3aIR6wgWxe7V7X7tK8mdyjgC.J1pu",
                "date_time": "Feb 3rd 2021 17:53:54",
                "subject": "RE: Quos debitis ipsa porro ullam alias porro qui quia.",
                "references": [
                    "1498447494VLxOEsSU0f@cCr5232N6sEBXmblM7esEsj2E.sK4p",
                    "1505298332smf5GKQDK2@awZZs20rRnA3B1wBlyUS5hcHF.Y0yG"
                ],
                "replytime": 2519,
                "classification": "reply",
                "raw_replytime": 2519,
                "friendly_reply_time": "41m:59s",
                "friendly_raw_reply_time": "41m:59s",
                "email_domains": [
                    "hills.com",
                    "timetoreply.com"
                ],
                "email_domains_from": [
                    "hills.com"
                ],
                "email_domains_to": [
                    "timetoreply.com"
                ],
                "email_domains_received": [
                    "timetoreply.com"
                ],
                "email_usernames": [
                    "katharina06@hills.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "katharina06@hills.com"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "e.bins@timetoreply.com"
                ],
                "is_initial_reply": false,
                "thread_ids": [
                    1349
                ],
                "message_type": "inbound",
                "labels": [
                    "UNREAD"
                ],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612374834,
                "reply_is_relevant": false,
                "reply_is_outlier": false,
                "agents_read_status": {
                    "e.bins@timetoreply.com": false
                },
                "thread_message_count": 3
            },
            {
                "internet_message_id": "1505298332smf5GKQDK2@awZZs20rRnA3B1wBlyUS5hcHF.Y0yG",
                "date_time": "Feb 3rd 2021 17:11:55",
                "subject": "RE: Quos debitis ipsa porro ullam alias porro qui quia.",
                "references": [
                    "1498447494VLxOEsSU0f@cCr5232N6sEBXmblM7esEsj2E.sK4p"
                ],
                "replytime": 1748,
                "classification": "reply",
                "raw_replytime": 2463,
                "friendly_reply_time": "29m:08s",
                "friendly_raw_reply_time": "41m:03s",
                "email_domains": [
                    "timetoreply.com",
                    "hills.com"
                ],
                "email_domains_from": [
                    "timetoreply.com"
                ],
                "email_domains_to": [
                    "hills.com"
                ],
                "email_domains_received": [
                    "hills.com"
                ],
                "email_usernames": [
                    "e.bins@timetoreply.com",
                    "katharina06@hills.com"
                ],
                "email_usernames_from": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_to": [
                    "katharina06@hills.com"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "katharina06@hills.com"
                ],
                "is_initial_reply": true,
                "thread_ids": [
                    1349
                ],
                "message_type": "outbound",
                "labels": [
                    "UNREAD"
                ],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612372315,
                "reply_is_relevant": true,
                "reply_is_outlier": false,
                "agents_read_status": [],
                "thread_message_count": 3
            },
            {
                "internet_message_id": "1498447494VLxOEsSU0f@cCr5232N6sEBXmblM7esEsj2E.sK4p",
                "date_time": "Feb 3rd 2021 16:30:52",
                "subject": "Quos debitis ipsa porro ullam alias porro qui quia.",
                "references": null,
                "replytime": null,
                "classification": "first",
                "raw_replytime": null,
                "friendly_reply_time": "N\/A",
                "friendly_raw_reply_time": "N\/A",
                "email_domains": [
                    "hills.com",
                    "timetoreply.com"
                ],
                "email_domains_from": [
                    "hills.com"
                ],
                "email_domains_to": [
                    "timetoreply.com"
                ],
                "email_domains_received": [
                    "timetoreply.com"
                ],
                "email_usernames": [
                    "katharina06@hills.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "katharina06@hills.com"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "e.bins@timetoreply.com"
                ],
                "is_initial_reply": false,
                "thread_ids": [
                    1349
                ],
                "message_type": "inbound",
                "labels": [],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612369852,
                "reply_is_relevant": false,
                "reply_is_outlier": false,
                "agents_read_status": {
                    "e.bins@timetoreply.com": true
                },
                "thread_message_count": 3
            },
            {
                "internet_message_id": "1516778304VAgWHERcCK@hzlJFScwh2oPcIcb31eSYDpUR.m2Lc",
                "date_time": "Feb 3rd 2021 16:03:52",
                "subject": "RE: Quis accusantium hic rem.",
                "references": [
                    "1513196222rc75vt2YAU@UkVjHPZn4NuyvBdluoX7Jc0XP.kPW5"
                ],
                "replytime": 205,
                "classification": "reply",
                "raw_replytime": 205,
                "friendly_reply_time": "03m:25s",
                "friendly_raw_reply_time": "03m:25s",
                "email_domains": [
                    "timetoreply.com",
                    "keeling.info"
                ],
                "email_domains_from": [
                    "timetoreply.com"
                ],
                "email_domains_to": [
                    "keeling.info"
                ],
                "email_domains_received": [
                    "keeling.info"
                ],
                "email_usernames": [
                    "e.bins@timetoreply.com",
                    "eleanore.ernser@keeling.info"
                ],
                "email_usernames_from": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_to": [
                    "eleanore.ernser@keeling.info"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "eleanore.ernser@keeling.info"
                ],
                "is_initial_reply": true,
                "thread_ids": [
                    1359
                ],
                "message_type": "outbound",
                "labels": [
                    "UNREAD",
                    "INBOX",
                    "SENT",
                    "CATEGORY_UPDATES",
                    "CATEGORY_PROMOTIONS"
                ],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612368232,
                "reply_is_relevant": true,
                "reply_is_outlier": false,
                "agents_read_status": [],
                "thread_message_count": 2
            },
            {
                "internet_message_id": "1513196222rc75vt2YAU@UkVjHPZn4NuyvBdluoX7Jc0XP.kPW5",
                "date_time": "Feb 3rd 2021 16:00:27",
                "subject": "Quis accusantium hic rem.",
                "references": null,
                "replytime": null,
                "classification": "first",
                "raw_replytime": null,
                "friendly_reply_time": "N\/A",
                "friendly_raw_reply_time": "N\/A",
                "email_domains": [
                    "keeling.info",
                    "timetoreply.com"
                ],
                "email_domains_from": [
                    "keeling.info"
                ],
                "email_domains_to": [
                    "timetoreply.com"
                ],
                "email_domains_received": [
                    "timetoreply.com"
                ],
                "email_usernames": [
                    "eleanore.ernser@keeling.info",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "eleanore.ernser@keeling.info"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "e.bins@timetoreply.com"
                ],
                "is_initial_reply": false,
                "thread_ids": [
                    1359
                ],
                "message_type": "inbound",
                "labels": [],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612368027,
                "reply_is_relevant": false,
                "reply_is_outlier": false,
                "agents_read_status": {
                    "e.bins@timetoreply.com": true
                },
                "thread_message_count": 2
            },
            {
                "internet_message_id": "1575117526TtkPlNh71u@bZkwngjd8uG2ufioGVhm2p5R0.NQwq",
                "date_time": "Feb 3rd 2021 15:49:51",
                "subject": "RE: Eaque tempora officia itaque in.",
                "references": [
                    "1513092896qY3Ks3ECyi@XF5v81JGCEbRPeZCfqOHU1NNG.qYCS",
                    "1513092896f8y27SGEnh@HalHe5fNfeBMiCA4Qp3fco2X8.ajNH"
                ],
                "replytime": 3091,
                "classification": "reply-all",
                "raw_replytime": 3091,
                "friendly_reply_time": "51m:31s",
                "friendly_raw_reply_time": "51m:31s",
                "email_domains": [
                    "timetoreply.com",
                    "jaskolski.com"
                ],
                "email_domains_from": [
                    "timetoreply.com"
                ],
                "email_domains_to": [
                    "jaskolski.com"
                ],
                "email_domains_received": [
                    "jaskolski.com",
                    "timetoreply.com"
                ],
                "email_usernames": [
                    "a.kunde@timetoreply.com",
                    "herzog.kendall@jaskolski.com",
                    "support@timetoreply.com"
                ],
                "email_usernames_from": [
                    "a.kunde@timetoreply.com"
                ],
                "email_usernames_to": [
                    "herzog.kendall@jaskolski.com"
                ],
                "email_usernames_cc": [
                    "support@timetoreply.com"
                ],
                "email_usernames_received": [
                    "herzog.kendall@jaskolski.com",
                    "support@timetoreply.com"
                ],
                "is_initial_reply": true,
                "thread_ids": [
                    2359
                ],
                "message_type": "outbound",
                "labels": [
                    "UNREAD"
                ],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612367391,
                "reply_is_relevant": true,
                "reply_is_outlier": false,
                "agents_read_status": [],
                "thread_message_count": 2
            },
            {
                "internet_message_id": "1513092896f8y27SGEnh@HalHe5fNfeBMiCA4Qp3fco2X8.ajNH",
                "date_time": "Feb 3rd 2021 14:58:20",
                "subject": "Eaque tempora officia itaque in.",
                "references": [
                    "1513092896qY3Ks3ECyi@XF5v81JGCEbRPeZCfqOHU1NNG.qYCS"
                ],
                "replytime": null,
                "classification": "first",
                "raw_replytime": null,
                "friendly_reply_time": "N\/A",
                "friendly_raw_reply_time": "N\/A",
                "email_domains": [
                    "jaskolski.com",
                    "timetoreply.com"
                ],
                "email_domains_from": [
                    "jaskolski.com"
                ],
                "email_domains_to": [
                    "timetoreply.com"
                ],
                "email_domains_received": [
                    "timetoreply.com"
                ],
                "email_usernames": [
                    "herzog.kendall@jaskolski.com",
                    "support@timetoreply.com"
                ],
                "email_usernames_from": [
                    "herzog.kendall@jaskolski.com"
                ],
                "email_usernames_to": [
                    "support@timetoreply.com"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "support@timetoreply.com"
                ],
                "is_initial_reply": false,
                "thread_ids": [
                    2359
                ],
                "message_type": "inbound",
                "labels": [
                    "UNREAD"
                ],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612364300,
                "reply_is_relevant": false,
                "reply_is_outlier": false,
                "agents_read_status": [],
                "thread_message_count": 2
            },
            {
                "internet_message_id": "15926348637MRYLoYhNX@vXDwZbnqx8nFdB5r924JRfnXS.usK5",
                "date_time": "Feb 3rd 2021 14:12:34",
                "subject": "RE: Animi aliquid voluptatem et et voluptas.",
                "references": [
                    "1590319847c2resk1x8B@8gJlUTgNjJnFrDtIISpubwbah.VaQr",
                    "1515591188torWNyfebX@OT8pICN2xjZv5D0qcROO0Vlw9.f7Sy"
                ],
                "replytime": 140,
                "classification": "reply",
                "raw_replytime": 140,
                "friendly_reply_time": "02m:20s",
                "friendly_raw_reply_time": "02m:20s",
                "email_domains": [
                    "raynor.org",
                    "timetoreply.com"
                ],
                "email_domains_from": [
                    "raynor.org"
                ],
                "email_domains_to": [
                    "timetoreply.com"
                ],
                "email_domains_received": [
                    "timetoreply.com"
                ],
                "email_usernames": [
                    "terrell.haley@raynor.org",
                    "p.morissette@timetoreply.com"
                ],
                "email_usernames_from": [
                    "terrell.haley@raynor.org"
                ],
                "email_usernames_to": [
                    "p.morissette@timetoreply.com"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "p.morissette@timetoreply.com"
                ],
                "is_initial_reply": false,
                "thread_ids": [
                    1495
                ],
                "message_type": "inbound",
                "labels": [],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612361554,
                "reply_is_relevant": false,
                "reply_is_outlier": false,
                "agents_read_status": {
                    "p.morissette@timetoreply.com": true
                },
                "thread_message_count": 3
            },
            {
                "internet_message_id": "1515591188torWNyfebX@OT8pICN2xjZv5D0qcROO0Vlw9.f7Sy",
                "date_time": "Feb 3rd 2021 14:10:14",
                "subject": "RE: Animi aliquid voluptatem et et voluptas.",
                "references": [
                    "1590319847c2resk1x8B@8gJlUTgNjJnFrDtIISpubwbah.VaQr"
                ],
                "replytime": 3837,
                "classification": "reply",
                "raw_replytime": 3837,
                "friendly_reply_time": "01h:03m:57s",
                "friendly_raw_reply_time": "01h:03m:57s",
                "email_domains": [
                    "timetoreply.com",
                    "raynor.org"
                ],
                "email_domains_from": [
                    "timetoreply.com"
                ],
                "email_domains_to": [
                    "raynor.org"
                ],
                "email_domains_received": [
                    "raynor.org"
                ],
                "email_usernames": [
                    "p.morissette@timetoreply.com",
                    "terrell.haley@raynor.org"
                ],
                "email_usernames_from": [
                    "p.morissette@timetoreply.com"
                ],
                "email_usernames_to": [
                    "terrell.haley@raynor.org"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "terrell.haley@raynor.org"
                ],
                "is_initial_reply": true,
                "thread_ids": [
                    1495
                ],
                "message_type": "outbound",
                "labels": [],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612361414,
                "reply_is_relevant": true,
                "reply_is_outlier": false,
                "agents_read_status": [],
                "thread_message_count": 3
            },
            {
                "internet_message_id": "1590319847c2resk1x8B@8gJlUTgNjJnFrDtIISpubwbah.VaQr",
                "date_time": "Feb 3rd 2021 13:06:17",
                "subject": "Animi aliquid voluptatem et et voluptas.",
                "references": null,
                "replytime": null,
                "classification": "first",
                "raw_replytime": null,
                "friendly_reply_time": "N\/A",
                "friendly_raw_reply_time": "N\/A",
                "email_domains": [
                    "raynor.org",
                    "timetoreply.com"
                ],
                "email_domains_from": [
                    "raynor.org"
                ],
                "email_domains_to": [
                    "timetoreply.com"
                ],
                "email_domains_received": [
                    "timetoreply.com"
                ],
                "email_usernames": [
                    "terrell.haley@raynor.org",
                    "p.morissette@timetoreply.com"
                ],
                "email_usernames_from": [
                    "terrell.haley@raynor.org"
                ],
                "email_usernames_to": [
                    "p.morissette@timetoreply.com"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "p.morissette@timetoreply.com"
                ],
                "is_initial_reply": false,
                "thread_ids": [
                    1495
                ],
                "message_type": "inbound",
                "labels": [],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612357577,
                "reply_is_relevant": false,
                "reply_is_outlier": false,
                "agents_read_status": {
                    "p.morissette@timetoreply.com": true
                },
                "thread_message_count": 3
            },
            {
                "internet_message_id": "1498609559V6D5Rtw7Nw@CH1nrkiV0HTVribAaDoQpfUdU.csDS",
                "date_time": "Feb 3rd 2021 12:55:05",
                "subject": "RE: Sed blanditiis commodi occaecati odio.",
                "references": [
                    "1456777603UQVcRcilWs@azbxp8cCHdacWfpLK4ejLvuiO.TGw9",
                    "1455982348PG1H51HDeD@Q5nAsGXFTunzfCIOoStDLYTUs.Z3uK",
                    "1602539831RhIY5RIdNO@HmRAFvAUhGVOjNSZpv3swB4Lr.0FmA"
                ],
                "replytime": 3526,
                "classification": "reply",
                "raw_replytime": 3526,
                "friendly_reply_time": "58m:46s",
                "friendly_raw_reply_time": "58m:46s",
                "email_domains": [
                    "kutch.info",
                    "timetoreply.com"
                ],
                "email_domains_from": [
                    "kutch.info"
                ],
                "email_domains_to": [
                    "timetoreply.com"
                ],
                "email_domains_received": [
                    "timetoreply.com"
                ],
                "email_usernames": [
                    "awisozk@kutch.info",
                    "a.kunde@timetoreply.com"
                ],
                "email_usernames_from": [
                    "awisozk@kutch.info"
                ],
                "email_usernames_to": [
                    "a.kunde@timetoreply.com"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "a.kunde@timetoreply.com"
                ],
                "is_initial_reply": false,
                "thread_ids": [
                    1601
                ],
                "message_type": "inbound",
                "labels": [],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612356905,
                "reply_is_relevant": false,
                "reply_is_outlier": false,
                "agents_read_status": {
                    "a.kunde@timetoreply.com": true
                },
                "thread_message_count": 4
            },
            {
                "internet_message_id": "1602539831RhIY5RIdNO@HmRAFvAUhGVOjNSZpv3swB4Lr.0FmA",
                "date_time": "Feb 3rd 2021 11:56:19",
                "subject": "RE: Sed blanditiis commodi occaecati odio.",
                "references": [
                    "1456777603UQVcRcilWs@azbxp8cCHdacWfpLK4ejLvuiO.TGw9",
                    "1455982348PG1H51HDeD@Q5nAsGXFTunzfCIOoStDLYTUs.Z3uK"
                ],
                "replytime": 288,
                "classification": "reply",
                "raw_replytime": 288,
                "friendly_reply_time": "04m:48s",
                "friendly_raw_reply_time": "04m:48s",
                "email_domains": [
                    "timetoreply.com",
                    "kutch.info"
                ],
                "email_domains_from": [
                    "timetoreply.com"
                ],
                "email_domains_to": [
                    "kutch.info"
                ],
                "email_domains_received": [
                    "kutch.info"
                ],
                "email_usernames": [
                    "a.kunde@timetoreply.com",
                    "awisozk@kutch.info"
                ],
                "email_usernames_from": [
                    "a.kunde@timetoreply.com"
                ],
                "email_usernames_to": [
                    "awisozk@kutch.info"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "awisozk@kutch.info"
                ],
                "is_initial_reply": false,
                "thread_ids": [
                    1601
                ],
                "message_type": "outbound",
                "labels": [
                    "UNREAD",
                    "INBOX"
                ],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612353379,
                "reply_is_relevant": true,
                "reply_is_outlier": false,
                "agents_read_status": [],
                "thread_message_count": 4
            },
            {
                "internet_message_id": "1455982348PG1H51HDeD@Q5nAsGXFTunzfCIOoStDLYTUs.Z3uK",
                "date_time": "Feb 3rd 2021 11:51:31",
                "subject": "RE: Sed blanditiis commodi occaecati odio.",
                "references": [
                    "1456777603UQVcRcilWs@azbxp8cCHdacWfpLK4ejLvuiO.TGw9"
                ],
                "replytime": 750,
                "classification": "reply",
                "raw_replytime": 750,
                "friendly_reply_time": "12m:30s",
                "friendly_raw_reply_time": "12m:30s",
                "email_domains": [
                    "kutch.info",
                    "timetoreply.com"
                ],
                "email_domains_from": [
                    "kutch.info"
                ],
                "email_domains_to": [
                    "timetoreply.com"
                ],
                "email_domains_received": [
                    "timetoreply.com"
                ],
                "email_usernames": [
                    "awisozk@kutch.info",
                    "a.kunde@timetoreply.com"
                ],
                "email_usernames_from": [
                    "awisozk@kutch.info"
                ],
                "email_usernames_to": [
                    "a.kunde@timetoreply.com"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "a.kunde@timetoreply.com"
                ],
                "is_initial_reply": true,
                "thread_ids": [
                    1601
                ],
                "message_type": "inbound",
                "labels": [],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612353091,
                "reply_is_relevant": false,
                "reply_is_outlier": false,
                "agents_read_status": {
                    "a.kunde@timetoreply.com": true
                },
                "thread_message_count": 4
            },
            {
                "internet_message_id": "1456777603UQVcRcilWs@azbxp8cCHdacWfpLK4ejLvuiO.TGw9",
                "date_time": "Feb 3rd 2021 11:39:01",
                "subject": "Sed blanditiis commodi occaecati odio.",
                "references": null,
                "replytime": null,
                "classification": "first",
                "raw_replytime": null,
                "friendly_reply_time": "N\/A",
                "friendly_raw_reply_time": "N\/A",
                "email_domains": [
                    "timetoreply.com",
                    "kutch.info",
                    "pagac.com",
                    "hessel.com",
                    "hotmail.com",
                    "schulist.com",
                    "flatley.com",
                    "walter.com",
                    "conroy.com",
                    "dibbert.biz",
                    "douglas.org",
                    "hills.com",
                    "dietrich.com",
                    "dickens.com",
                    "pagac.org",
                    "nienow.com",
                    "leffler.net",
                    "runolfsson.com",
                    "luettgen.biz",
                    "ziemann.com",
                    "jaskolski.com",
                    "gutkowski.com",
                    "schaden.com",
                    "bogisich.org",
                    "okeefe.com",
                    "marvin.info",
                    "mitchell.com",
                    "jacobi.info",
                    "schuster.biz",
                    "orn.com",
                    "gibson.net",
                    "boehm.org",
                    "bayer.com"
                ],
                "email_domains_from": [
                    "timetoreply.com"
                ],
                "email_domains_to": [
                    "kutch.info"
                ],
                "email_domains_received": [
                    "kutch.info",
                    "pagac.com",
                    "hessel.com",
                    "hotmail.com",
                    "schulist.com",
                    "flatley.com",
                    "walter.com",
                    "conroy.com",
                    "dibbert.biz",
                    "douglas.org",
                    "hills.com",
                    "dietrich.com",
                    "dickens.com",
                    "pagac.org",
                    "nienow.com",
                    "leffler.net",
                    "runolfsson.com",
                    "luettgen.biz",
                    "ziemann.com",
                    "jaskolski.com",
                    "gutkowski.com",
                    "schaden.com",
                    "bogisich.org",
                    "okeefe.com",
                    "marvin.info",
                    "mitchell.com",
                    "jacobi.info",
                    "schuster.biz",
                    "orn.com",
                    "gibson.net",
                    "boehm.org",
                    "bayer.com"
                ],
                "email_usernames": [
                    "a.kunde@timetoreply.com",
                    "awisozk@kutch.info",
                    "marty.cole@pagac.com",
                    "orie61@hessel.com",
                    "gladys.nader@hotmail.com",
                    "nwilderman@schulist.com",
                    "hortense.walter@flatley.com",
                    "eileen.prohaska@walter.com",
                    "shanel46@conroy.com",
                    "tkozey@dibbert.biz",
                    "dorcas60@douglas.org",
                    "katharina06@hills.com",
                    "pattie.kohler@dietrich.com",
                    "charlie66@dickens.com",
                    "ustiedemann@pagac.org",
                    "jayde.hermiston@nienow.com",
                    "schuppe.jonatan@leffler.net",
                    "schimmel.quinton@runolfsson.com",
                    "jaylen09@luettgen.biz",
                    "amina.thompson@ziemann.com",
                    "herzog.kendall@jaskolski.com",
                    "windler.cristopher@gutkowski.com",
                    "emory88@schaden.com",
                    "vivian69@bogisich.org",
                    "joel45@okeefe.com",
                    "wdibbert@marvin.info",
                    "janice71@mitchell.com",
                    "pwilkinson@jacobi.info",
                    "ryan.pearline@schuster.biz",
                    "rhoeger@orn.com",
                    "zhackett@gibson.net",
                    "jenkins.eugene@boehm.org",
                    "hhackett@bayer.com"
                ],
                "email_usernames_from": [
                    "a.kunde@timetoreply.com"
                ],
                "email_usernames_to": [
                    "awisozk@kutch.info"
                ],
                "email_usernames_cc": [
                    "marty.cole@pagac.com",
                    "orie61@hessel.com",
                    "gladys.nader@hotmail.com",
                    "nwilderman@schulist.com",
                    "hortense.walter@flatley.com",
                    "eileen.prohaska@walter.com",
                    "shanel46@conroy.com",
                    "tkozey@dibbert.biz",
                    "dorcas60@douglas.org",
                    "katharina06@hills.com",
                    "pattie.kohler@dietrich.com",
                    "charlie66@dickens.com",
                    "ustiedemann@pagac.org",
                    "jayde.hermiston@nienow.com",
                    "schuppe.jonatan@leffler.net",
                    "schimmel.quinton@runolfsson.com",
                    "jaylen09@luettgen.biz",
                    "amina.thompson@ziemann.com",
                    "herzog.kendall@jaskolski.com",
                    "windler.cristopher@gutkowski.com",
                    "emory88@schaden.com",
                    "vivian69@bogisich.org",
                    "joel45@okeefe.com",
                    "wdibbert@marvin.info",
                    "janice71@mitchell.com",
                    "pwilkinson@jacobi.info",
                    "ryan.pearline@schuster.biz",
                    "rhoeger@orn.com",
                    "zhackett@gibson.net",
                    "jenkins.eugene@boehm.org",
                    "hhackett@bayer.com"
                ],
                "email_usernames_received": [
                    "awisozk@kutch.info",
                    "marty.cole@pagac.com",
                    "orie61@hessel.com",
                    "gladys.nader@hotmail.com",
                    "nwilderman@schulist.com",
                    "hortense.walter@flatley.com",
                    "eileen.prohaska@walter.com",
                    "shanel46@conroy.com",
                    "tkozey@dibbert.biz",
                    "dorcas60@douglas.org",
                    "katharina06@hills.com",
                    "pattie.kohler@dietrich.com",
                    "charlie66@dickens.com",
                    "ustiedemann@pagac.org",
                    "jayde.hermiston@nienow.com",
                    "schuppe.jonatan@leffler.net",
                    "schimmel.quinton@runolfsson.com",
                    "jaylen09@luettgen.biz",
                    "amina.thompson@ziemann.com",
                    "herzog.kendall@jaskolski.com",
                    "windler.cristopher@gutkowski.com",
                    "emory88@schaden.com",
                    "vivian69@bogisich.org",
                    "joel45@okeefe.com",
                    "wdibbert@marvin.info",
                    "janice71@mitchell.com",
                    "pwilkinson@jacobi.info",
                    "ryan.pearline@schuster.biz",
                    "rhoeger@orn.com",
                    "zhackett@gibson.net",
                    "jenkins.eugene@boehm.org",
                    "hhackett@bayer.com"
                ],
                "is_initial_reply": false,
                "thread_ids": [
                    1601
                ],
                "message_type": "outbound",
                "labels": [],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612352341,
                "reply_is_relevant": true,
                "reply_is_outlier": false,
                "agents_read_status": [],
                "thread_message_count": 4
            },
            {
                "internet_message_id": "1462264549xtJyiUKSCt@ZnTcuRwRi0VH56wUHaNanaT45.faCn",
                "date_time": "Feb 3rd 2021 10:58:00",
                "subject": "RE: Reprehenderit labore sint ut non nisi ipsam et.",
                "references": [
                    "14965740188zJZcNYZUu@6TFdbvXX1yVA6RwNhA5C7h98B.2E1s",
                    "1495117447Kg5PtoLhFx@8olrHTWwU1nEAhBKsxHO2FjwD.irnq",
                    "1494109880oa1QJe8P4J@q8gulaObHb8sFpX1QSKKFCZ5r.bK2I",
                    "1494023029TFKQy6rMkX@SoSlUXsAZ40JeJlrXhqwbB76x.VqQB",
                    "1493439485m4X6Z0QQ2T@YAnl8WUBkOCow5dH6K2oOzhz1.rQ5N",
                    "1493439485hUo2H9adWT@eFeRZ1g5dzhbkTmCGf0yoBZVA.UgkW",
                    "1500436649oUqO1bfdiD@tnAkveRyq8ywYl8Aioc32wUpE.0Fau"
                ],
                "replytime": 1398,
                "classification": "reply",
                "raw_replytime": 1398,
                "friendly_reply_time": "23m:18s",
                "friendly_raw_reply_time": "23m:18s",
                "email_domains": [
                    "macejkovic.net",
                    "timetoreply.com"
                ],
                "email_domains_from": [
                    "macejkovic.net"
                ],
                "email_domains_to": [
                    "timetoreply.com"
                ],
                "email_domains_received": [
                    "timetoreply.com"
                ],
                "email_usernames": [
                    "wuckert.dudley@macejkovic.net",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "wuckert.dudley@macejkovic.net"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "e.bins@timetoreply.com"
                ],
                "is_initial_reply": false,
                "thread_ids": [
                    1328
                ],
                "message_type": "inbound",
                "labels": [],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612349880,
                "reply_is_relevant": false,
                "reply_is_outlier": false,
                "agents_read_status": {
                    "e.bins@timetoreply.com": true
                },
                "thread_message_count": 4
            },
            {
                "internet_message_id": "1525256668J2G573aeCk@uO7cl4HUkYiPYmPuoeXmtbYWi.wNld",
                "date_time": "Feb 3rd 2021 10:54:38",
                "subject": "Est molestiae labore laboriosam porro.",
                "references": null,
                "replytime": null,
                "classification": "first",
                "raw_replytime": null,
                "friendly_reply_time": "N\/A",
                "friendly_raw_reply_time": "N\/A",
                "email_domains": [
                    "gmail.com",
                    "timetoreply.com"
                ],
                "email_domains_from": [
                    "gmail.com"
                ],
                "email_domains_to": [
                    "timetoreply.com"
                ],
                "email_domains_received": [
                    "timetoreply.com"
                ],
                "email_usernames": [
                    "vpfannerstill@gmail.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "vpfannerstill@gmail.com"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "e.bins@timetoreply.com"
                ],
                "is_initial_reply": false,
                "thread_ids": [
                    1363
                ],
                "message_type": "inbound",
                "labels": [
                    "UNREAD",
                    "CATEGORY_PERSONAL",
                    "IMPORTANT",
                    "CATEGORY_PROMOTIONS"
                ],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612349678,
                "reply_is_relevant": false,
                "reply_is_outlier": false,
                "agents_read_status": {
                    "e.bins@timetoreply.com": false
                },
                "thread_message_count": 1
            },
            {
                "internet_message_id": "1500436649oUqO1bfdiD@tnAkveRyq8ywYl8Aioc32wUpE.0Fau",
                "date_time": "Feb 3rd 2021 10:34:42",
                "subject": "RE: Reprehenderit labore sint ut non nisi ipsam et.",
                "references": [
                    "14965740188zJZcNYZUu@6TFdbvXX1yVA6RwNhA5C7h98B.2E1s",
                    "1495117447Kg5PtoLhFx@8olrHTWwU1nEAhBKsxHO2FjwD.irnq",
                    "1494109880oa1QJe8P4J@q8gulaObHb8sFpX1QSKKFCZ5r.bK2I",
                    "1494023029TFKQy6rMkX@SoSlUXsAZ40JeJlrXhqwbB76x.VqQB",
                    "1493439485m4X6Z0QQ2T@YAnl8WUBkOCow5dH6K2oOzhz1.rQ5N",
                    "1493439485hUo2H9adWT@eFeRZ1g5dzhbkTmCGf0yoBZVA.UgkW"
                ],
                "replytime": 1511,
                "classification": "reply",
                "raw_replytime": 1511,
                "friendly_reply_time": "25m:11s",
                "friendly_raw_reply_time": "25m:11s",
                "email_domains": [
                    "timetoreply.com",
                    "macejkovic.net"
                ],
                "email_domains_from": [
                    "timetoreply.com"
                ],
                "email_domains_to": [
                    "macejkovic.net"
                ],
                "email_domains_received": [
                    "macejkovic.net"
                ],
                "email_usernames": [
                    "e.bins@timetoreply.com",
                    "wuckert.dudley@macejkovic.net"
                ],
                "email_usernames_from": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_to": [
                    "wuckert.dudley@macejkovic.net"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "wuckert.dudley@macejkovic.net"
                ],
                "is_initial_reply": true,
                "thread_ids": [
                    1328
                ],
                "message_type": "outbound",
                "labels": [],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612348482,
                "reply_is_relevant": true,
                "reply_is_outlier": false,
                "agents_read_status": [],
                "thread_message_count": 4
            }
        ],
        "first_page_url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=1",
        "from": 1,
        "last_page": 5,
        "last_page_url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=5",
        "links": [
            {
                "url": null,
                "label": "« Previous",
                "active": false
            },
            {
                "url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=1",
                "label": 1,
                "active": true
            },
            {
                "url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=2",
                "label": 2,
                "active": false
            },
            {
                "url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=3",
                "label": 3,
                "active": false
            },
            {
                "url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=4",
                "label": 4,
                "active": false
            },
            {
                "url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=5",
                "label": 5,
                "active": false
            },
            {
                "url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=2",
                "label": "Next »",
                "active": false
            }
        ],
        "next_page_url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=2",
        "path": "https:\/\/portal.timetoreply.com\/api\/logs\/messages",
        "per_page": 25,
        "prev_page_url": null,
        "to": 25,
        "total": 105
    }
}

Request   

GET api/logs/messages

Query Parameters

from  string optional  
The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".

to  string optional  
The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".

model  string optional  
Name, email address or domain you want statistics for. Use the models endpoint to get a list.

model_type  string optional  
Model Type of the model being queried. Use "Customer" for email address and domain.

exclude_cc  boolean optional  
Should we exclude CC messages from the statistics.

model_com  string optional  
Model Communicating With, same as Model, except now for who/what the Model is communicating with.

model_type_com  string optional  
Model Type of the model you are communicating with. Use "Customer" for email address and domain.

exclude_cc_com  boolean optional  
Should we exclude CC messages from the statistics for the communicating with model.

exclusive  boolean optional  
Should we only focus on statistics where exclusively Model and ModelCom were involved?.

search  string optional  
Search a specific email subject line (warning this is very slow!).

label  string optional  
Label, if your mail provider supports labels/categories, you can filter your results using them.

thread_type  string optional  
A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.

thread_status  string optional  
A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.

has_replies  string optional  
A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.

classification  string optional  
A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward.

messageType  string optional  
A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.

replies_over  integer optional  
Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.

message_replies_over  integer optional  
Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.

no_reply_for  integer optional  
Limit results to messages that have not had a reply for at least X minutes.

per_page  integer optional  
For paginated results, how many results per page. Max 200.

sort_by  string optional  
Field Name to sort messages by. Defaults to date_time.

direction  string optional  
Direction in which to sort paginated results. Must be either asc or desc.

page  integer optional  
For paginated results, which page to get.

Reports

Overview - Report

requires authentication

Overview Report Data

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=timetoreply.com&model_type=Customer&exclude_cc=&model_com=Top+Revenue+Customers&model_type_com=Customer+Group&exclude_cc_com=&exclusive=&label=INBOX&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&replies_over=15&message_replies_over=15&no_reply_for=15&per_page=25&sort_by=threads.total&direction=desc&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/reports/overview"
);

let params = {
    "from": "2020-01-01",
    "to": "2020-01-08",
    "model": "timetoreply.com",
    "model_type": "Customer",
    "exclude_cc": "",
    "model_com": "Top Revenue Customers",
    "model_type_com": "Customer Group",
    "exclude_cc_com": "",
    "exclusive": "",
    "label": "INBOX",
    "thread_type": "inbound,outbound,internal",
    "thread_status": "internal,await-customer,closed,await-agent",
    "has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
    "classification": "calculating,first,reply,reply-all,forward",
    "messageType": "inbound,outbound,internal",
    "replies_over": "15",
    "message_replies_over": "15",
    "no_reply_for": "15",
    "per_page": "25",
    "sort_by": "threads.total",
    "direction": "desc",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "stats": {
        "threads": {
            "total": 41,
            "internal": 0,
            "inbound": 34,
            "outbound": 7,
            "sentInternally": 1,
            "awaitCustomer": 13,
            "awaitAgent": 24,
            "closed": 3,
            "haveReplies": 37,
            "haveRepliesFromAgents": 32,
            "completionRatio": "78.05%"
        },
        "messages": {
            "count": 105,
            "initial": 36,
            "replies": 57,
            "replyAll": 12,
            "forward": 0,
            "received": {
                "count": 71,
                "initial": 32,
                "replies": 27,
                "replyAll": 12,
                "forward": 0,
                "initialReplies": 12,
                "dayOfWeek": {
                    "Friday": 13,
                    "Monday": 9,
                    "Saturday": 0,
                    "Sunday": 0,
                    "Thursday": 9.5,
                    "Tuesday": 17,
                    "Wednesday": 13
                },
                "hourOfDay": {
                    "00:00": 0.286,
                    "01:00": 0,
                    "02:00": 0,
                    "03:00": 0,
                    "04:00": 0,
                    "05:00": 0,
                    "06:00": 0,
                    "07:00": 0,
                    "08:00": 0,
                    "09:00": 0.143,
                    "10:00": 1,
                    "11:00": 0.857,
                    "12:00": 0.714,
                    "13:00": 1,
                    "14:00": 0.857,
                    "15:00": 1.286,
                    "16:00": 2.143,
                    "17:00": 1.571,
                    "18:00": 0,
                    "19:00": 0,
                    "20:00": 0,
                    "21:00": 0,
                    "22:00": 0.143,
                    "23:00": 0.143
                }
            },
            "sent": {
                "count": 40,
                "initial": 4,
                "replies": 30,
                "replyAll": 6,
                "forward": 0,
                "initialReplies": 27,
                "dayOfWeek": {
                    "Friday": 7,
                    "Monday": 2,
                    "Saturday": 0,
                    "Sunday": 0,
                    "Thursday": 6,
                    "Tuesday": 11,
                    "Wednesday": 8
                },
                "hourOfDay": {
                    "00:00": 0,
                    "01:00": 0,
                    "02:00": 0,
                    "03:00": 0,
                    "04:00": 0,
                    "05:00": 0,
                    "06:00": 0,
                    "07:00": 0,
                    "08:00": 0,
                    "09:00": 0.143,
                    "10:00": 0.571,
                    "11:00": 0.714,
                    "12:00": 0.286,
                    "13:00": 0.714,
                    "14:00": 0.286,
                    "15:00": 0.857,
                    "16:00": 1.143,
                    "17:00": 1,
                    "18:00": 0,
                    "19:00": 0,
                    "20:00": 0,
                    "21:00": 0,
                    "22:00": 0,
                    "23:00": 0
                }
            }
        },
        "overallTTR": {
            "friendly": "01h:12m:07s",
            "raw": 4327.027777777777,
            "friendlyNoBusiness": "04h:01m:47s",
            "rawNoBusiness": 14507.472222222223,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "75.76%"
                },
                {
                    "key": "02h:00m",
                    "value": "87.10%"
                },
                {
                    "key": "04h:00m",
                    "value": "90.86%"
                },
                {
                    "key": "08h:00m",
                    "value": "95.36%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "75.76%"
                },
                {
                    "key": "02h:00m",
                    "value": "84.26%"
                },
                {
                    "key": "04h:00m",
                    "value": "87.79%"
                },
                {
                    "key": "08h:00m",
                    "value": "91.79%"
                },
                {
                    "key": "24h:00m",
                    "value": "94.90%"
                }
            ]
        },
        "initialTTR": {
            "friendly": "01h:32m:08s",
            "raw": 5528.111111111111,
            "friendlyNoBusiness": "05h:16m:47s",
            "rawNoBusiness": 19007.14814814815,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "67.68%"
                },
                {
                    "key": "02h:00m",
                    "value": "82.79%"
                },
                {
                    "key": "04h:00m",
                    "value": "87.81%"
                },
                {
                    "key": "08h:00m",
                    "value": "93.82%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "67.68%"
                },
                {
                    "key": "02h:00m",
                    "value": "79.01%"
                },
                {
                    "key": "04h:00m",
                    "value": "83.72%"
                },
                {
                    "key": "08h:00m",
                    "value": "89.05%"
                },
                {
                    "key": "24h:00m",
                    "value": "93.21%"
                }
            ]
        },
        "overallTTF": {
            "friendly": "N\/A",
            "raw": null,
            "friendlyNoBusiness": "N\/A",
            "rawNoBusiness": null,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "02h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "04h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "08h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "24h:00m",
                    "value": "0.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "02h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "04h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "08h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "24h:00m",
                    "value": "0.00%"
                }
            ]
        },
        "overallTTC": {
            "friendly": "12h:57m:13s",
            "raw": 46633.666666666664,
            "friendlyNoBusiness": "41h:51m:43s",
            "rawNoBusiness": 150703.66666666666,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "16.87%"
                },
                {
                    "key": "02h:00m",
                    "value": "33.54%"
                },
                {
                    "key": "04h:00m",
                    "value": "37.45%"
                },
                {
                    "key": "08h:00m",
                    "value": "45.28%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "16.87%"
                },
                {
                    "key": "02h:00m",
                    "value": "33.39%"
                },
                {
                    "key": "04h:00m",
                    "value": "34.50%"
                },
                {
                    "key": "08h:00m",
                    "value": "36.70%"
                },
                {
                    "key": "24h:00m",
                    "value": "45.53%"
                }
            ]
        },
        "dailyStats": [
            {
                "timestamp": 1611792000000,
                "date": "Thu, 28th Jan",
                "messages": {
                    "sent": 8,
                    "forward": 0,
                    "reply": 6,
                    "received": 15
                },
                "overallTTR": {
                    "raw": 4103.333333333333,
                    "rawNoBusiness": 4428
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 5803,
                    "rawNoBusiness": 6143
                },
                "threads": {
                    "total": 9,
                    "haveRepliesFromAgents": 4,
                    "noReplyFromAgents": 0,
                    "completionRatio": 44.44
                }
            },
            {
                "timestamp": 1611878400000,
                "date": "Fri, 29th Jan",
                "messages": {
                    "sent": 7,
                    "forward": 0,
                    "reply": 7,
                    "received": 13
                },
                "overallTTR": {
                    "raw": 2984.8571428571427,
                    "rawNoBusiness": 3266.8571428571427
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 4080.6,
                    "rawNoBusiness": 4080.6
                },
                "threads": {
                    "total": 7,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 28.57
                }
            },
            {
                "timestamp": 1611964800000,
                "date": "Sat, 30th Jan",
                "messages": {
                    "sent": 0,
                    "forward": 0,
                    "reply": 0,
                    "received": 0
                },
                "overallTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "threads": {
                    "total": 0,
                    "haveRepliesFromAgents": 0,
                    "noReplyFromAgents": 0,
                    "completionRatio": 0
                }
            },
            {
                "timestamp": 1612051200000,
                "date": "Sun, 31st Jan",
                "messages": {
                    "sent": 0,
                    "forward": 0,
                    "reply": 0,
                    "received": 0
                },
                "overallTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "threads": {
                    "total": 0,
                    "haveRepliesFromAgents": 0,
                    "noReplyFromAgents": 0,
                    "completionRatio": 0
                }
            },
            {
                "timestamp": 1612137600000,
                "date": "Mon, 1st Feb",
                "messages": {
                    "sent": 2,
                    "forward": 0,
                    "reply": 2,
                    "received": 9
                },
                "overallTTR": {
                    "raw": 198.5,
                    "rawNoBusiness": 692.5
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 198.5,
                    "rawNoBusiness": 692.5
                },
                "threads": {
                    "total": 5,
                    "haveRepliesFromAgents": 1,
                    "noReplyFromAgents": 0,
                    "completionRatio": 20
                }
            },
            {
                "timestamp": 1612224000000,
                "date": "Tue, 2nd Feb",
                "messages": {
                    "sent": 11,
                    "forward": 0,
                    "reply": 11,
                    "received": 17
                },
                "overallTTR": {
                    "raw": 8350.454545454546,
                    "rawNoBusiness": 41156.90909090909
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 9954,
                    "rawNoBusiness": 50050.77777777778
                },
                "threads": {
                    "total": 10,
                    "haveRepliesFromAgents": 3,
                    "noReplyFromAgents": 0,
                    "completionRatio": 30
                }
            },
            {
                "timestamp": 1612310400000,
                "date": "Wed, 3rd Feb",
                "messages": {
                    "sent": 8,
                    "forward": 0,
                    "reply": 6,
                    "received": 13
                },
                "overallTTR": {
                    "raw": 1780,
                    "rawNoBusiness": 1899.1666666666667
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 2078.4,
                    "rawNoBusiness": 2221.4
                },
                "threads": {
                    "total": 8,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 25
                }
            },
            {
                "timestamp": 1612396800000,
                "date": "Thu, 4th Feb",
                "messages": {
                    "sent": 4,
                    "forward": 0,
                    "reply": 4,
                    "received": 4
                },
                "overallTTR": {
                    "raw": 1831.75,
                    "rawNoBusiness": 1831.75
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 2634.5,
                    "rawNoBusiness": 2634.5
                },
                "threads": {
                    "total": 2,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 100
                }
            }
        ]
    },
    "all_agent_stats": [
        {
            "name": "e.bins@timetoreply.com",
            "threads": {
                "total": 28,
                "internal": 0,
                "inbound": 22,
                "outbound": 6,
                "sentInternally": 0,
                "awaitCustomer": 9,
                "awaitAgent": 16,
                "closed": 3,
                "haveReplies": 24,
                "haveInitialReplies": 17
            },
            "messages": {
                "received": {
                    "count": 40,
                    "initial": 17,
                    "replies": 18,
                    "replyAll": 5,
                    "forward": 0,
                    "initialReplies": 5,
                    "dailyStats": {
                        "2021-01-28 00:00:00": 7,
                        "2021-01-29 00:00:00": 10,
                        "2021-01-30 00:00:00": 0,
                        "2021-01-31 00:00:00": 0,
                        "2021-02-01 00:00:00": 4,
                        "2021-02-02 00:00:00": 8,
                        "2021-02-03 00:00:00": 7,
                        "2021-02-04 00:00:00": 4
                    }
                },
                "sent": {
                    "count": 27,
                    "initial": 3,
                    "replies": 20,
                    "replyAll": 4,
                    "forward": 0,
                    "initialReplies": 17,
                    "dailyStats": {
                        "2021-01-28 00:00:00": 7,
                        "2021-01-29 00:00:00": 5,
                        "2021-01-30 00:00:00": 0,
                        "2021-01-31 00:00:00": 0,
                        "2021-02-01 00:00:00": 0,
                        "2021-02-02 00:00:00": 7,
                        "2021-02-03 00:00:00": 4,
                        "2021-02-04 00:00:00": 4
                    }
                }
            },
            "initialTTR": {
                "friendly": "01h:13m:06s",
                "raw": 4386.35294117647,
                "friendlyNoBusiness": "02h:45m:04s",
                "rawNoBusiness": 9904.35294117647,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "72.26%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "84.44%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "89.90%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "70.20%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "78.32%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "83.49%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "88.50%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "56m:06s",
                "raw": 3366.4166666666665,
                "friendlyNoBusiness": "02h:01m:39s",
                "rawNoBusiness": 7299.5,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "80.35%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "88.98%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "92.85%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "78.89%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "84.64%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "88.31%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "91.85%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "12h:57m:13s",
                "raw": 46633.666666666664,
                "friendlyNoBusiness": "41h:51m:43s",
                "rawNoBusiness": 150703.66666666666
            }
        },
        {
            "name": "support@timetoreply.com",
            "threads": {
                "total": 11,
                "internal": 0,
                "inbound": 11,
                "outbound": 0,
                "sentInternally": 1,
                "awaitCustomer": 4,
                "awaitAgent": 6,
                "closed": 0,
                "haveReplies": 0,
                "haveInitialReplies": 0
            },
            "messages": {
                "received": {
                    "count": 20,
                    "initial": 11,
                    "replies": 0,
                    "replyAll": 9,
                    "forward": 0,
                    "initialReplies": 6,
                    "dailyStats": {
                        "2021-01-28 00:00:00": 8,
                        "2021-01-29 00:00:00": 1,
                        "2021-01-30 00:00:00": 0,
                        "2021-01-31 00:00:00": 0,
                        "2021-02-01 00:00:00": 3,
                        "2021-02-02 00:00:00": 6,
                        "2021-02-03 00:00:00": 2
                    }
                },
                "sent": {
                    "count": 0,
                    "initial": 0,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": null
                }
            },
            "initialTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": null,
                "percentileRanksRaw": null
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": null,
                "percentileRanksRaw": null
            },
            "overallTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": null,
                "percentileRanksRaw": null
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "a.kunde@timetoreply.com",
            "threads": {
                "total": 9,
                "internal": 0,
                "inbound": 8,
                "outbound": 1,
                "sentInternally": 1,
                "awaitCustomer": 2,
                "awaitAgent": 6,
                "closed": 0,
                "haveReplies": 7,
                "haveInitialReplies": 6
            },
            "messages": {
                "received": {
                    "count": 9,
                    "initial": 2,
                    "replies": 6,
                    "replyAll": 1,
                    "forward": 0,
                    "initialReplies": 1,
                    "dailyStats": {
                        "2021-01-28 00:00:00": 2,
                        "2021-01-29 00:00:00": 0,
                        "2021-01-30 00:00:00": 0,
                        "2021-01-31 00:00:00": 0,
                        "2021-02-01 00:00:00": 1,
                        "2021-02-02 00:00:00": 4,
                        "2021-02-03 00:00:00": 2
                    }
                },
                "sent": {
                    "count": 8,
                    "initial": 1,
                    "replies": 5,
                    "replyAll": 2,
                    "forward": 0,
                    "initialReplies": 6,
                    "dailyStats": {
                        "2021-01-28 00:00:00": 1,
                        "2021-01-29 00:00:00": 0,
                        "2021-01-30 00:00:00": 0,
                        "2021-01-31 00:00:00": 0,
                        "2021-02-01 00:00:00": 1,
                        "2021-02-02 00:00:00": 3,
                        "2021-02-03 00:00:00": 3
                    }
                }
            },
            "initialTTR": {
                "friendly": "29m:49s",
                "raw": 1789.8333333333333,
                "friendlyNoBusiness": "31m:43s",
                "rawNoBusiness": 1903.6666666666667,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "26m:15s",
                "raw": 1575.2857142857142,
                "friendlyNoBusiness": "27m:52s",
                "rawNoBusiness": 1672.857142857143,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "p.morissette@timetoreply.com",
            "threads": {
                "total": 5,
                "internal": 0,
                "inbound": 5,
                "outbound": 0,
                "sentInternally": 1,
                "awaitCustomer": 2,
                "awaitAgent": 2,
                "closed": 0,
                "haveReplies": 6,
                "haveInitialReplies": 4
            },
            "messages": {
                "received": {
                    "count": 5,
                    "initial": 2,
                    "replies": 3,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": {
                        "2021-01-29 00:00:00": 2,
                        "2021-01-30 00:00:00": 0,
                        "2021-01-31 00:00:00": 0,
                        "2021-02-01 00:00:00": 1,
                        "2021-02-02 00:00:00": 0,
                        "2021-02-03 00:00:00": 2
                    }
                },
                "sent": {
                    "count": 5,
                    "initial": 0,
                    "replies": 5,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 4,
                    "dailyStats": {
                        "2021-01-29 00:00:00": 2,
                        "2021-01-30 00:00:00": 0,
                        "2021-01-31 00:00:00": 0,
                        "2021-02-01 00:00:00": 1,
                        "2021-02-02 00:00:00": 1,
                        "2021-02-03 00:00:00": 1
                    }
                }
            },
            "initialTTR": {
                "friendly": "04h:26m:28s",
                "raw": 15988,
                "friendlyNoBusiness": "23h:09m:09s",
                "rawNoBusiness": 83349.25,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "30.16%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "41.20%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "55.42%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "73.43%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "29.78%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "41.04%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "50.70%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "53.03%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "62.35%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "03h:33m:10s",
                "raw": 12790.4,
                "friendlyNoBusiness": "18h:37m:54s",
                "rawNoBusiness": 67074.2,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "44.13%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "52.96%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "64.34%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "78.74%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "41.94%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "51.99%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "60.56%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "62.42%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "69.88%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "closed@timetoreply.com",
            "threads": {
                "total": 3,
                "internal": 0,
                "inbound": 2,
                "outbound": 1,
                "sentInternally": 0,
                "awaitCustomer": 0,
                "awaitAgent": 0,
                "closed": 3,
                "haveReplies": 0,
                "haveInitialReplies": 0
            },
            "messages": {
                "received": {
                    "count": 0,
                    "initial": 0,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": null
                },
                "sent": {
                    "count": 0,
                    "initial": 0,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": null
                }
            },
            "initialTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": null,
                "percentileRanksRaw": null
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": null,
                "percentileRanksRaw": null
            },
            "overallTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": null,
                "percentileRanksRaw": null
            },
            "overallTTC": {
                "friendly": "12h:57m:13s",
                "raw": 46633.666666666664,
                "friendlyNoBusiness": "41h:51m:43s",
                "rawNoBusiness": 150703.66666666666
            }
        }
    ],
    "all_domain_stats": [
        {
            "name": "timetoreply.com",
            "threads": {
                "total": 41,
                "internal": 0,
                "inbound": 34,
                "outbound": 7,
                "sentInternally": 1,
                "awaitCustomer": 13,
                "awaitAgent": 24,
                "closed": 3,
                "haveReplies": 37,
                "haveInitialReplies": 27
            },
            "messages": {
                "received": {
                    "count": 71,
                    "initial": 32,
                    "replies": 27,
                    "replyAll": 12,
                    "forward": 0,
                    "initialReplies": 12,
                    "dailyStats": []
                },
                "sent": {
                    "count": 40,
                    "initial": 4,
                    "replies": 30,
                    "replyAll": 6,
                    "forward": 0,
                    "initialReplies": 27,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "01h:32m:08s",
                "raw": 5528.111111111111,
                "friendlyNoBusiness": "05h:16m:47s",
                "rawNoBusiness": 19007.14814814815,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "67.68%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "82.79%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "87.81%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "93.82%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "67.68%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "79.01%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "83.72%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "89.05%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "93.21%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "01h:12m:07s",
                "raw": 4327.027777777777,
                "friendlyNoBusiness": "04h:01m:47s",
                "rawNoBusiness": 14507.472222222223,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "75.76%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "87.10%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "90.86%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "95.36%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "75.76%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "84.26%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "87.79%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "91.79%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "94.90%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "12h:57m:13s",
                "raw": 46633.666666666664,
                "friendlyNoBusiness": "41h:51m:43s",
                "rawNoBusiness": 150703.66666666666
            }
        }
    ],
    "all_customer_stats": [
        {
            "name": "katharina06@hills.com",
            "threads": {
                "total": 4,
                "internal": 0,
                "inbound": 1,
                "outbound": 3,
                "sentInternally": 0,
                "awaitCustomer": 2,
                "awaitAgent": 2,
                "closed": 0,
                "haveReplies": 1,
                "haveInitialReplies": 1
            },
            "messages": {
                "received": {
                    "count": 2,
                    "initial": 1,
                    "replies": 1,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": {
                        "2021-02-03 00:00:00": 2
                    }
                },
                "sent": {
                    "count": 4,
                    "initial": 3,
                    "replies": 1,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 1,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "29m:08s",
                "raw": 1748,
                "friendlyNoBusiness": "41m:03s",
                "rawNoBusiness": 2463,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "29m:08s",
                "raw": 1748,
                "friendlyNoBusiness": "41m:03s",
                "rawNoBusiness": 2463,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "eleanore.ernser@keeling.info",
            "threads": {
                "total": 3,
                "internal": 0,
                "inbound": 2,
                "outbound": 1,
                "sentInternally": 0,
                "awaitCustomer": 2,
                "awaitAgent": 1,
                "closed": 0,
                "haveReplies": 1,
                "haveInitialReplies": 1
            },
            "messages": {
                "received": {
                    "count": 2,
                    "initial": 2,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": {
                        "2021-02-01 00:00:00": 1,
                        "2021-02-02 00:00:00": 0,
                        "2021-02-03 00:00:00": 1
                    }
                },
                "sent": {
                    "count": 2,
                    "initial": 1,
                    "replies": 1,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 1,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "03m:25s",
                "raw": 205,
                "friendlyNoBusiness": "03m:25s",
                "rawNoBusiness": 205,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "03m:25s",
                "raw": 205,
                "friendlyNoBusiness": "03m:25s",
                "rawNoBusiness": 205,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "praynor@gibson.com",
            "threads": {
                "total": 3,
                "internal": 0,
                "inbound": 1,
                "outbound": 2,
                "sentInternally": 0,
                "awaitCustomer": 2,
                "awaitAgent": 1,
                "closed": 0,
                "haveReplies": 2,
                "haveInitialReplies": 1
            },
            "messages": {
                "received": {
                    "count": 2,
                    "initial": 1,
                    "replies": 1,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": {
                        "2021-02-04 00:00:00": 2
                    }
                },
                "sent": {
                    "count": 3,
                    "initial": 1,
                    "replies": 2,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 1,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "05m:57s",
                "raw": 357,
                "friendlyNoBusiness": "05m:57s",
                "rawNoBusiness": 357,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "12m:16s",
                "raw": 736,
                "friendlyNoBusiness": "12m:16s",
                "rawNoBusiness": 736,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "gmail.com",
            "threads": {
                "total": 3,
                "internal": 0,
                "inbound": 1,
                "outbound": 2,
                "sentInternally": 0,
                "awaitCustomer": 1,
                "awaitAgent": 2,
                "closed": 0,
                "haveReplies": 0,
                "haveInitialReplies": 0
            },
            "messages": {
                "received": {
                    "count": 1,
                    "initial": 1,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": {
                        "2021-02-03 00:00:00": 1
                    }
                },
                "sent": {
                    "count": 1,
                    "initial": 1,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "gladys.nader@hotmail.com",
            "threads": {
                "total": 3,
                "internal": 0,
                "inbound": 0,
                "outbound": 3,
                "sentInternally": 0,
                "awaitCustomer": 2,
                "awaitAgent": 1,
                "closed": 0,
                "haveReplies": 0,
                "haveInitialReplies": 0
            },
            "messages": {
                "received": {
                    "count": 0,
                    "initial": 0,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": null
                },
                "sent": {
                    "count": 3,
                    "initial": 3,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "ryan.pearline@schuster.biz",
            "threads": {
                "total": 3,
                "internal": 0,
                "inbound": 0,
                "outbound": 3,
                "sentInternally": 0,
                "awaitCustomer": 1,
                "awaitAgent": 2,
                "closed": 0,
                "haveReplies": 0,
                "haveInitialReplies": 0
            },
            "messages": {
                "received": {
                    "count": 0,
                    "initial": 0,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": null
                },
                "sent": {
                    "count": 2,
                    "initial": 2,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "hhackett@bayer.com",
            "threads": {
                "total": 3,
                "internal": 0,
                "inbound": 1,
                "outbound": 2,
                "sentInternally": 0,
                "awaitCustomer": 2,
                "awaitAgent": 1,
                "closed": 0,
                "haveReplies": 1,
                "haveInitialReplies": 1
            },
            "messages": {
                "received": {
                    "count": 1,
                    "initial": 1,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": {
                        "2021-01-28 00:00:00": 1
                    }
                },
                "sent": {
                    "count": 3,
                    "initial": 2,
                    "replies": 0,
                    "replyAll": 1,
                    "forward": 0,
                    "initialReplies": 1,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "04h:19m:54s",
                "raw": 15594,
                "friendlyNoBusiness": "04h:42m:34s",
                "rawNoBusiness": 16954,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "04h:19m:54s",
                "raw": 15594,
                "friendlyNoBusiness": "04h:42m:34s",
                "rawNoBusiness": 16954,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "bergstrom.com",
            "threads": {
                "total": 3,
                "internal": 0,
                "inbound": 1,
                "outbound": 2,
                "sentInternally": 0,
                "awaitCustomer": 2,
                "awaitAgent": 0,
                "closed": 1,
                "haveReplies": 1,
                "haveInitialReplies": 1
            },
            "messages": {
                "received": {
                    "count": 2,
                    "initial": 1,
                    "replies": 1,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": {
                        "2021-02-02 00:00:00": 2
                    }
                },
                "sent": {
                    "count": 3,
                    "initial": 2,
                    "replies": 1,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 1,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "18m:46s",
                "raw": 1126,
                "friendlyNoBusiness": "18m:46s",
                "rawNoBusiness": 1126,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "18m:46s",
                "raw": 1126,
                "friendlyNoBusiness": "18m:46s",
                "rawNoBusiness": 1126,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "59m:20s",
                "raw": 3560,
                "friendlyNoBusiness": "59m:20s",
                "rawNoBusiness": 3560
            }
        },
        {
            "name": "closed@timetoreply.com",
            "threads": {
                "total": 3,
                "internal": 0,
                "inbound": 2,
                "outbound": 1,
                "sentInternally": 0,
                "awaitCustomer": 0,
                "awaitAgent": 0,
                "closed": 3,
                "haveReplies": 0,
                "haveInitialReplies": 0
            },
            "messages": {
                "received": {
                    "count": 0,
                    "initial": 0,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": null
                },
                "sent": {
                    "count": 0,
                    "initial": 0,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": null
                }
            },
            "initialTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": null,
                "percentileRanksRaw": null
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": null,
                "percentileRanksRaw": null
            },
            "overallTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": null,
                "percentileRanksRaw": null
            },
            "overallTTC": {
                "friendly": "12h:57m:13s",
                "raw": 46633.666666666664,
                "friendlyNoBusiness": "41h:51m:43s",
                "rawNoBusiness": 150703.66666666666
            }
        },
        {
            "name": "hstamm@russel.net",
            "threads": {
                "total": 3,
                "internal": 0,
                "inbound": 0,
                "outbound": 3,
                "sentInternally": 0,
                "awaitCustomer": 1,
                "awaitAgent": 2,
                "closed": 0,
                "haveReplies": 0,
                "haveInitialReplies": 0
            },
            "messages": {
                "received": {
                    "count": 1,
                    "initial": 0,
                    "replies": 1,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 1,
                    "dailyStats": {
                        "2021-01-28 00:00:00": 1
                    }
                },
                "sent": {
                    "count": 1,
                    "initial": 1,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "leffler.net",
            "threads": {
                "total": 3,
                "internal": 0,
                "inbound": 1,
                "outbound": 2,
                "sentInternally": 0,
                "awaitCustomer": 2,
                "awaitAgent": 1,
                "closed": 0,
                "haveReplies": 1,
                "haveInitialReplies": 1
            },
            "messages": {
                "received": {
                    "count": 1,
                    "initial": 1,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": {
                        "2021-01-29 00:00:00": 1
                    }
                },
                "sent": {
                    "count": 3,
                    "initial": 2,
                    "replies": 1,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 1,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "14m:02s",
                "raw": 842,
                "friendlyNoBusiness": "14m:02s",
                "rawNoBusiness": 842,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "14m:02s",
                "raw": 842,
                "friendlyNoBusiness": "14m:02s",
                "rawNoBusiness": 842,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "okeefe.com",
            "threads": {
                "total": 3,
                "internal": 0,
                "inbound": 1,
                "outbound": 2,
                "sentInternally": 1,
                "awaitCustomer": 1,
                "awaitAgent": 1,
                "closed": 0,
                "haveReplies": 0,
                "haveInitialReplies": 0
            },
            "messages": {
                "received": {
                    "count": 1,
                    "initial": 1,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": {
                        "2021-02-01 00:00:00": 1
                    }
                },
                "sent": {
                    "count": 2,
                    "initial": 2,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "schultz.net",
            "threads": {
                "total": 3,
                "internal": 0,
                "inbound": 1,
                "outbound": 2,
                "sentInternally": 0,
                "awaitCustomer": 3,
                "awaitAgent": 0,
                "closed": 0,
                "haveReplies": 1,
                "haveInitialReplies": 1
            },
            "messages": {
                "received": {
                    "count": 1,
                    "initial": 1,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": {
                        "2021-01-28 00:00:00": 1
                    }
                },
                "sent": {
                    "count": 3,
                    "initial": 2,
                    "replies": 1,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 1,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "12m:57s",
                "raw": 777,
                "friendlyNoBusiness": "12m:57s",
                "rawNoBusiness": 777,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "12m:57s",
                "raw": 777,
                "friendlyNoBusiness": "12m:57s",
                "rawNoBusiness": 777,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "yahoo.com",
            "threads": {
                "total": 3,
                "internal": 0,
                "inbound": 2,
                "outbound": 1,
                "sentInternally": 0,
                "awaitCustomer": 1,
                "awaitAgent": 2,
                "closed": 0,
                "haveReplies": 1,
                "haveInitialReplies": 1
            },
            "messages": {
                "received": {
                    "count": 3,
                    "initial": 2,
                    "replies": 0,
                    "replyAll": 1,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": {
                        "2021-02-01 00:00:00": 1,
                        "2021-02-02 00:00:00": 2
                    }
                },
                "sent": {
                    "count": 2,
                    "initial": 1,
                    "replies": 0,
                    "replyAll": 1,
                    "forward": 0,
                    "initialReplies": 1,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "17m:28s",
                "raw": 1048,
                "friendlyNoBusiness": "17m:28s",
                "rawNoBusiness": 1048,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "17m:28s",
                "raw": 1048,
                "friendlyNoBusiness": "17m:28s",
                "rawNoBusiness": 1048,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "kiley89@mraz.com",
            "threads": {
                "total": 2,
                "internal": 0,
                "inbound": 0,
                "outbound": 2,
                "sentInternally": 0,
                "awaitCustomer": 1,
                "awaitAgent": 1,
                "closed": 0,
                "haveReplies": 0,
                "haveInitialReplies": 0
            },
            "messages": {
                "received": {
                    "count": 0,
                    "initial": 0,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": null
                },
                "sent": {
                    "count": 1,
                    "initial": 1,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "pfeffer.com",
            "threads": {
                "total": 2,
                "internal": 0,
                "inbound": 0,
                "outbound": 2,
                "sentInternally": 0,
                "awaitCustomer": 2,
                "awaitAgent": 0,
                "closed": 0,
                "haveReplies": 0,
                "haveInitialReplies": 0
            },
            "messages": {
                "received": {
                    "count": 0,
                    "initial": 0,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": null
                },
                "sent": {
                    "count": 2,
                    "initial": 2,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "kling.com",
            "threads": {
                "total": 2,
                "internal": 0,
                "inbound": 0,
                "outbound": 2,
                "sentInternally": 0,
                "awaitCustomer": 2,
                "awaitAgent": 0,
                "closed": 0,
                "haveReplies": 0,
                "haveInitialReplies": 0
            },
            "messages": {
                "received": {
                    "count": 0,
                    "initial": 0,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": null
                },
                "sent": {
                    "count": 2,
                    "initial": 2,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "hartmann.hailee@prohaska.org",
            "threads": {
                "total": 2,
                "internal": 0,
                "inbound": 0,
                "outbound": 2,
                "sentInternally": 0,
                "awaitCustomer": 1,
                "awaitAgent": 1,
                "closed": 0,
                "haveReplies": 0,
                "haveInitialReplies": 0
            },
            "messages": {
                "received": {
                    "count": 0,
                    "initial": 0,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": null
                },
                "sent": {
                    "count": 1,
                    "initial": 1,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "kiehn.com",
            "threads": {
                "total": 2,
                "internal": 0,
                "inbound": 0,
                "outbound": 2,
                "sentInternally": 0,
                "awaitCustomer": 2,
                "awaitAgent": 0,
                "closed": 0,
                "haveReplies": 1,
                "haveInitialReplies": 0
            },
            "messages": {
                "received": {
                    "count": 1,
                    "initial": 0,
                    "replies": 1,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 1,
                    "dailyStats": {
                        "2021-01-28 00:00:00": 1
                    }
                },
                "sent": {
                    "count": 3,
                    "initial": 2,
                    "replies": 1,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "00s",
                "raw": 0,
                "friendlyNoBusiness": "09m:48s",
                "rawNoBusiness": 588,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "moen.com",
            "threads": {
                "total": 2,
                "internal": 0,
                "inbound": 1,
                "outbound": 1,
                "sentInternally": 0,
                "awaitCustomer": 2,
                "awaitAgent": 0,
                "closed": 0,
                "haveReplies": 2,
                "haveInitialReplies": 1
            },
            "messages": {
                "received": {
                    "count": 2,
                    "initial": 1,
                    "replies": 1,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": {
                        "2021-02-01 00:00:00": 1,
                        "2021-02-02 00:00:00": 1
                    }
                },
                "sent": {
                    "count": 3,
                    "initial": 1,
                    "replies": 2,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 1,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "08h:56m:37s",
                "raw": 32197,
                "friendlyNoBusiness": "24h:56m:37s",
                "rawNoBusiness": 89797,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "04h:41m:01s",
                "raw": 16861.5,
                "friendlyNoBusiness": "12h:41m:01s",
                "rawNoBusiness": 45661.5,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "28.38%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "34.25%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "45.99%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "26.17%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "28.21%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "32.29%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "40.45%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "emard.com",
            "threads": {
                "total": 2,
                "internal": 0,
                "inbound": 0,
                "outbound": 2,
                "sentInternally": 0,
                "awaitCustomer": 1,
                "awaitAgent": 1,
                "closed": 0,
                "haveReplies": 0,
                "haveInitialReplies": 0
            },
            "messages": {
                "received": {
                    "count": 0,
                    "initial": 0,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": null
                },
                "sent": {
                    "count": 1,
                    "initial": 1,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "heidenreich.felton@rolfson.com",
            "threads": {
                "total": 2,
                "internal": 0,
                "inbound": 1,
                "outbound": 1,
                "sentInternally": 0,
                "awaitCustomer": 2,
                "awaitAgent": 0,
                "closed": 0,
                "haveReplies": 2,
                "haveInitialReplies": 1
            },
            "messages": {
                "received": {
                    "count": 2,
                    "initial": 1,
                    "replies": 1,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": {
                        "2021-02-04 00:00:00": 2
                    }
                },
                "sent": {
                    "count": 3,
                    "initial": 1,
                    "replies": 2,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 1,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "01h:21m:52s",
                "raw": 4912,
                "friendlyNoBusiness": "01h:21m:52s",
                "rawNoBusiness": 4912,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "48m:47s",
                "raw": 2927.5,
                "friendlyNoBusiness": "48m:47s",
                "rawNoBusiness": 2927.5,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "herzog.kendall@jaskolski.com",
            "threads": {
                "total": 2,
                "internal": 0,
                "inbound": 1,
                "outbound": 1,
                "sentInternally": 0,
                "awaitCustomer": 1,
                "awaitAgent": 1,
                "closed": 0,
                "haveReplies": 1,
                "haveInitialReplies": 1
            },
            "messages": {
                "received": {
                    "count": 1,
                    "initial": 1,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": {
                        "2021-02-03 00:00:00": 1
                    }
                },
                "sent": {
                    "count": 2,
                    "initial": 1,
                    "replies": 0,
                    "replyAll": 1,
                    "forward": 0,
                    "initialReplies": 1,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "51m:31s",
                "raw": 3091,
                "friendlyNoBusiness": "51m:31s",
                "rawNoBusiness": 3091,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "51m:31s",
                "raw": 3091,
                "friendlyNoBusiness": "51m:31s",
                "rawNoBusiness": 3091,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "hortense.walter@flatley.com",
            "threads": {
                "total": 2,
                "internal": 0,
                "inbound": 0,
                "outbound": 2,
                "sentInternally": 0,
                "awaitCustomer": 1,
                "awaitAgent": 1,
                "closed": 0,
                "haveReplies": 0,
                "haveInitialReplies": 0
            },
            "messages": {
                "received": {
                    "count": 0,
                    "initial": 0,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": null
                },
                "sent": {
                    "count": 2,
                    "initial": 2,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "keeling.net",
            "threads": {
                "total": 2,
                "internal": 0,
                "inbound": 1,
                "outbound": 1,
                "sentInternally": 0,
                "awaitCustomer": 2,
                "awaitAgent": 0,
                "closed": 0,
                "haveReplies": 2,
                "haveInitialReplies": 1
            },
            "messages": {
                "received": {
                    "count": 2,
                    "initial": 1,
                    "replies": 1,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": {
                        "2021-02-02 00:00:00": 2
                    }
                },
                "sent": {
                    "count": 3,
                    "initial": 1,
                    "replies": 1,
                    "replyAll": 1,
                    "forward": 0,
                    "initialReplies": 1,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "26m:56s",
                "raw": 1616,
                "friendlyNoBusiness": "26m:56s",
                "rawNoBusiness": 1616,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "19m:39s",
                "raw": 1179.5,
                "friendlyNoBusiness": "19m:39s",
                "rawNoBusiness": 1179.5,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        }
    ],
    "total": 5,
    "page": 1,
    "args": {
        "model": "timetoreply.com",
        "modelType": "Customer",
        "modelCom": "Top Revenue Customers",
        "modelTypeCom": "Customer Group"
    }
}

Request   

GET api/reports/overview

Query Parameters

from  string optional  
The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".

to  string optional  
The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".

model  string optional  
Name, email address or domain you want statistics for. Use the models endpoint to get a list.

model_type  string optional  
Model Type of the model being queried. Use "Customer" for email address and domain.

exclude_cc  boolean optional  
Should we exclude CC messages from the statistics.

model_com  string optional  
Model Communicating With, same as Model, except now for who/what the Model is communicating with.

model_type_com  string optional  
Model Type of the model you are communicating with. Use "Customer" for email address and domain.

exclude_cc_com  boolean optional  
Should we exclude CC messages from the statistics for the communicating with model.

exclusive  boolean optional  
Should we only focus on statistics where exclusively Model and ModelCom were involved?.

search  string optional  
Search a specific email subject line (warning this is very slow!).

label  string optional  
Label, if your mail provider supports labels/categories, you can filter your results using them.

thread_type  string optional  
A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.

thread_status  string optional  
A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.

has_replies  string optional  
A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.

classification  string optional  
A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward.

messageType  string optional  
A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.

replies_over  integer optional  
Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.

message_replies_over  integer optional  
Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.

no_reply_for  integer optional  
Limit results to messages that have not had a reply for at least X minutes.

per_page  integer optional  
For paginated results, how many results per page. Max 200.

sort_by  string optional  
Field Name to sort agents by. Defaults to threads.total.

direction  string optional  
Direction in which to sort paginated results. Must be either asc or desc.

page  integer optional  
For paginated results, which page to get.

Productivity - Report

requires authentication

Productivity Report Data

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/reports/productivity?date=2020-01-01&model=My+Company&model_type=Internal&model_com=Top+Revenue+Customers&model_type_com=Customer+Group&label=INBOX&per_page=25&sort_by=threads.total&direction=desc&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/reports/productivity"
);

let params = {
    "date": "2020-01-01",
    "model": "My Company",
    "model_type": "Internal",
    "model_com": "Top Revenue Customers",
    "model_type_com": "Customer Group",
    "label": "INBOX",
    "per_page": "25",
    "sort_by": "threads.total",
    "direction": "desc",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "email_volumes": {
        "columns": [
            {
                "field": "name",
                "label": "Mailbox",
                "sortable": true,
                "visible": true,
                "subheading": "Overall:",
                "meta": {
                    "tooltip": "These are the email accounts you're currently tracking."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "messages_received_count",
                "label": "Emails Received",
                "sortable": true,
                "visible": true,
                "subheading": "0",
                "meta": {
                    "hasSpark": true,
                    "tooltip": "The total number of emails received for this period, regardless of business hours."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "messages_sent_count",
                "label": "Emails Sent",
                "sortable": true,
                "visible": true,
                "subheading": "0",
                "meta": {
                    "hasSpark": true,
                    "tooltip": "The total number of emails sent for the period regardless of business hours."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "messages_sent_replies_percent",
                "label": "% Replies Sent",
                "sortable": true,
                "visible": true,
                "subheading": "0 (0.00%)",
                "meta": {
                    "tooltip": "The percentage of sent emails that were replies, regardless of business hours."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "messages_sent_initial_percent",
                "label": "% New Emails Sent",
                "sortable": true,
                "visible": true,
                "subheading": "0 (0.00%)",
                "meta": {
                    "tooltip": "The percentage of sent emails that were new emails (i.e. not a reply or a forward) regardless of business hours."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "messages_sent_forwards_percent",
                "label": "% Forwards Sent",
                "sortable": true,
                "visible": true,
                "subheading": "0 (0.00%)",
                "meta": {
                    "tooltip": "The percentage of sent emails that were emails that were forwards regardless of business hours."
                },
                "headerClass": "has-tooltip"
            }
        ],
        "data": [],
        "default_sort": [
            "messages_sent_count",
            "desc"
        ],
        "default_sort_direction": "desc",
        "loading": false,
        "per_page": 25,
        "total": 0,
        "page": 1
    },
    "activity": {
        "columns": [
            {
                "field": "name",
                "label": "Mailbox",
                "sortable": true,
                "visible": true,
                "subheading": "Overall:",
                "meta": {
                    "tooltip": "These are the email accounts you're currently tracking."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "first_activity",
                "label": "Time of First Activity",
                "sortable": true,
                "visible": true,
                "subheading": "N\/A",
                "meta": {
                    "tooltip": "The time that the first email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)"
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "last_activity",
                "label": "Time of Last Activity",
                "sortable": true,
                "visible": true,
                "subheading": "N\/A",
                "meta": {
                    "tooltip": "The time that the last email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)"
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "in_business_hours",
                "label": "Sent Within Business Hours",
                "sortable": true,
                "visible": true,
                "subheading": "0 (0.00%)",
                "meta": {
                    "tooltip": "The total number of emails that were sent during business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)"
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "out_business_hours",
                "label": "Sent Outside Business Hours",
                "sortable": true,
                "visible": true,
                "subheading": "0 (0.00%)",
                "meta": {
                    "tooltip": "The total number of emails that were sent outside business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)"
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "received_per_hour",
                "label": "Average Emails Received Per Hour",
                "sortable": true,
                "visible": true,
                "subheading": "0",
                "meta": {
                    "tooltip": "The average number of emails that were received by the mailbox per hour (ignoring business hours) for the date you are viewing the report."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "sent_per_hour",
                "label": "Average Emails Sent Per Hour",
                "sortable": true,
                "visible": true,
                "subheading": "0",
                "meta": {
                    "tooltip": "The average number of emails that were sent by the mailbox per hour (ignoring business hours) for the date you are viewing the report."
                },
                "headerClass": "has-tooltip"
            }
        ],
        "data": [],
        "default_sort": [
            "first_activity",
            "asc"
        ],
        "default_sort_direction": "desc",
        "loading": false,
        "per_page": 25,
        "total": 0,
        "page": 1
    },
    "conversations": {
        "columns": [
            {
                "field": "name",
                "label": "Mailbox",
                "sortable": true,
                "visible": true,
                "subheading": "Overall:",
                "meta": {
                    "tooltip": "These are the email accounts you're currently tracking."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "threads_count",
                "label": "Conversations",
                "sortable": true,
                "visible": true,
                "subheading": "0",
                "meta": {
                    "tooltip": "The total number of conversations (or email threads) that each mailbox was part of for the date range you are viewing. A conversation is a group of emails received and sent that all form part of the same thread."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "threads_inbound",
                "label": "Inbound Conversations",
                "sortable": true,
                "visible": true,
                "subheading": "0 (0.00%)",
                "meta": {
                    "tooltip": "The number of conversations that were started by someone outside of your company, i.e. the first email in the conversation was from someone outside of your company."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "threads_outbound",
                "label": "Outbound Conversations",
                "sortable": true,
                "visible": true,
                "subheading": "0 (0.00%)",
                "meta": {
                    "tooltip": "The number of conversations that were started by someone in your company, i.e. the first email in the conversation was from someone inside of your company to someone external to your company."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "threads_internal",
                "label": "Internal Conversations",
                "sortable": true,
                "visible": true,
                "subheading": "0 (0.00%)",
                "meta": {
                    "tooltip": "The number of conversations where all participants have been in your company."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "threads_await_agent",
                "label": "Conversations waiting for a reply",
                "sortable": true,
                "visible": true,
                "subheading": "0 (0.00%)",
                "meta": {
                    "tooltip": "The last email was from someone external, so the ball's in your court to reply. For better accuracy, this should be used in conjunction with our \"close conversations\" function that allows you to mark conversations that have been completed or no longer require a reply as \"closed\"."
                },
                "headerClass": "has-tooltip",
                "cellClass": "has-background-white-ter"
            },
            {
                "field": "threads_closed",
                "label": "Conversations closed",
                "sortable": true,
                "visible": true,
                "subheading": "0 (0.00%)",
                "meta": {
                    "tooltip": "The number of conversations that the mailbox that you are viewing has been part of that have been marked as \"closed\" using our \"close conversations\" functionality. You can find this under TOOLS > SETTINGS > COMPANY > CLOSE CONVERSATION SETTINGS"
                },
                "headerClass": "has-tooltip",
                "cellClass": "has-background-white-ter"
            }
        ],
        "data": [],
        "default_sort": [
            "threads_count",
            "desc"
        ],
        "default_sort_direction": "desc",
        "loading": false,
        "per_page": 25,
        "total": 0,
        "page": 1
    },
    "average_reply_times": {
        "columns": [
            {
                "field": "name",
                "label": "Mailbox",
                "sortable": true,
                "visible": true,
                "subheading": "Overall:",
                "meta": {
                    "tooltip": "These are the email accounts you're currently tracking."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "initialTTR7Days",
                "label": "7 day avg. First Reply Time",
                "centered": true,
                "sortable": true,
                "visible": true,
                "subheading": "N\/A",
                "meta": {
                    "tooltip": "This is your average First Reply time for the last 7 days prior to the date you have selected for the report."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "initialTTR",
                "label": "Current avg. First Reply Time",
                "centered": true,
                "sortable": true,
                "visible": true,
                "subheading": "N\/A",
                "meta": {
                    "hasComparison": true,
                    "tooltip": "The average First Reply Time is the average time it takes to reply to the first email in a new email conversation. It only looks at the first reply that goes back to the conversation starter, the first \"from\". This average takes business hours into account and only calculates the time that has elapsed during business hours when calculating the average."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "overallTTR7Days",
                "label": "7 days avg. Overall Reply Time",
                "centered": true,
                "sortable": true,
                "visible": true,
                "subheading": "N\/A",
                "meta": {
                    "tooltip": "This is your average overall reply time for the last 7 days prior to the date you have selected for this report."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "overallTTR",
                "label": "Current avg. Overall Reply Time",
                "centered": true,
                "sortable": true,
                "visible": true,
                "subheading": "N\/A",
                "meta": {
                    "hasComparison": true,
                    "tooltip": "The average Overall Reply Time is the average time it takes to reply to any email. First and all subsequent replies are included in the avg. Overall Reply Time. This average takes business hours into account, and only calculates the time that has elapsed during business hours when calculating the average."
                },
                "headerClass": "has-tooltip"
            }
        ],
        "data": [],
        "default_sort": [
            "initialTTR",
            "asc"
        ],
        "default_sort_direction": "asc",
        "loading": false,
        "per_page": 25,
        "total": 0,
        "page": 1
    },
    "responsiveness": {
        "columns": [
            {
                "field": "name",
                "label": "Mailbox",
                "sortable": true,
                "visible": true,
                "subheading": "Overall:",
                "meta": {
                    "tooltip": "These are the email accounts you're currently tracking."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "replies_count",
                "label": "Replies Sent",
                "sortable": true,
                "visible": true,
                "subheading": "0",
                "meta": {
                    "tooltip": "The total replies that were sent (used to calculate reply times), regardless of business hours."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "replies_under_3600",
                "label": "Replies under 01h:00m",
                "sortable": true,
                "visible": true,
                "subheading": "0.00%",
                "meta": {
                    "tooltip": "Percentage of replies that happened in under 01h:00m (takes business hours into account)"
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "replies_under_7200",
                "label": "Replies under 02h:00m",
                "sortable": true,
                "visible": true,
                "subheading": "0.00%",
                "meta": {
                    "tooltip": "Percentage of replies that happened in under 02h:00m (takes business hours into account)"
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "replies_under_14400",
                "label": "Replies under 04h:00m",
                "sortable": true,
                "visible": true,
                "subheading": "0.00%",
                "meta": {
                    "tooltip": "Percentage of replies that happened in under 04h:00m (takes business hours into account)"
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "replies_under_28800",
                "label": "Replies under 08h:00m",
                "sortable": true,
                "visible": true,
                "subheading": "0.00%",
                "meta": {
                    "tooltip": "Percentage of replies that happened in under 08h:00m (takes business hours into account)"
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "replies_under_86400",
                "label": "Replies under 24h:00m",
                "sortable": true,
                "visible": true,
                "subheading": "0.00%",
                "meta": {
                    "tooltip": "Percentage of replies that happened in under 24h:00m (takes business hours into account)"
                },
                "headerClass": "has-tooltip"
            }
        ],
        "data": [],
        "default_sort": [
            "replies_under_3600",
            "desc"
        ],
        "default_sort_direction": "desc",
        "loading": false,
        "per_page": 25,
        "total": 0,
        "page": 1
    },
    "stats": {
        "messages": {
            "received": {
                "hourOfDay": []
            },
            "sent": {
                "hourOfDay": []
            }
        }
    },
    "page": 1,
    "total": 0,
    "args": {
        "model": "My Company",
        "modelType": "Internal",
        "modelCom": "Top Revenue Customers",
        "modelTypeCom": "Customer Group"
    }
}

Request   

GET api/reports/productivity

Query Parameters

date  string optional  
The date of your request in the format "YYYY-MM-DD".

model  string optional  
Name, email address or domain you want statistics for. Use the models endpoint to get a list.

model_type  string optional  
Model Type of the model being queried. Use "Customer" for email address and domain.

model_com  string optional  
Model Communicating With, same as Model, except now for who/what the Model is communicating with.

model_type_com  string optional  
Model Type of the model you are communicating with. Use "Customer" for email address and domain.

label  string optional  
Label, if your mail provider supports labels/categories, you can filter your results using them.

per_page  integer optional  
For paginated results, how many results per page. Max 200.

sort_by  string optional  
Field Name to sort agents by. Defaults to threads.total.

direction  string optional  
Direction in which to sort paginated results. Must be either asc or desc.

page  integer optional  
For paginated results, which page to get.

Ratio - Report

requires authentication

Ratio Report Data

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/reports/ratio?from=2020-01-01&to=2020-01-08&model=My+Company&model_type=Internal&exclude_cc=&model_com=Top+Revenue+Customers&model_type_com=Customer+Group&exclude_cc_com=&exclusive=&label=INBOX&thread_type=inbound&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&replies_over=15&message_replies_over=15&no_reply_for=15&per_page=25&sort_by=threads.total&direction=desc&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/reports/ratio"
);

let params = {
    "from": "2020-01-01",
    "to": "2020-01-08",
    "model": "My Company",
    "model_type": "Internal",
    "exclude_cc": "",
    "model_com": "Top Revenue Customers",
    "model_type_com": "Customer Group",
    "exclude_cc_com": "",
    "exclusive": "",
    "label": "INBOX",
    "thread_type": "inbound",
    "thread_status": "internal,await-customer,closed,await-agent",
    "has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
    "classification": "calculating,first,reply,reply-all,forward",
    "messageType": "inbound,outbound,internal",
    "replies_over": "15",
    "message_replies_over": "15",
    "no_reply_for": "15",
    "per_page": "25",
    "sort_by": "threads.total",
    "direction": "desc",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "stats": {
        "threads": {
            "total": 34,
            "internal": 0,
            "inbound": 34,
            "outbound": 0,
            "sentInternally": 1,
            "awaitCustomer": 11,
            "awaitAgent": 20,
            "closed": 2,
            "haveReplies": 30,
            "haveRepliesFromAgents": 28,
            "completionRatio": "82.35%"
        },
        "messages": {
            "count": 87,
            "initial": 32,
            "replies": 46,
            "replyAll": 9,
            "forward": 0,
            "received": {
                "count": 61,
                "initial": 32,
                "replies": 20,
                "replyAll": 9,
                "forward": 0,
                "initialReplies": 6,
                "dayOfWeek": {
                    "Friday": 11,
                    "Monday": 9,
                    "Saturday": 0,
                    "Sunday": 0,
                    "Thursday": 7,
                    "Tuesday": 17,
                    "Wednesday": 10
                },
                "hourOfDay": {
                    "00:00": 0.286,
                    "01:00": 0,
                    "02:00": 0,
                    "03:00": 0,
                    "04:00": 0,
                    "05:00": 0,
                    "06:00": 0,
                    "07:00": 0,
                    "08:00": 0,
                    "09:00": 0,
                    "10:00": 0.857,
                    "11:00": 0.571,
                    "12:00": 0.429,
                    "13:00": 0.857,
                    "14:00": 0.857,
                    "15:00": 1.286,
                    "16:00": 2,
                    "17:00": 1.286,
                    "18:00": 0,
                    "19:00": 0,
                    "20:00": 0,
                    "21:00": 0,
                    "22:00": 0.143,
                    "23:00": 0.143
                }
            },
            "sent": {
                "count": 32,
                "initial": 0,
                "replies": 26,
                "replyAll": 6,
                "forward": 0,
                "initialReplies": 27,
                "dayOfWeek": {
                    "Friday": 6,
                    "Monday": 2,
                    "Saturday": 0,
                    "Sunday": 0,
                    "Thursday": 4,
                    "Tuesday": 11,
                    "Wednesday": 5
                },
                "hourOfDay": {
                    "00:00": 0,
                    "01:00": 0,
                    "02:00": 0,
                    "03:00": 0,
                    "04:00": 0,
                    "05:00": 0,
                    "06:00": 0,
                    "07:00": 0,
                    "08:00": 0,
                    "09:00": 0,
                    "10:00": 0.429,
                    "11:00": 0.429,
                    "12:00": 0.143,
                    "13:00": 0.571,
                    "14:00": 0.286,
                    "15:00": 0.857,
                    "16:00": 1,
                    "17:00": 0.857,
                    "18:00": 0,
                    "19:00": 0,
                    "20:00": 0,
                    "21:00": 0,
                    "22:00": 0,
                    "23:00": 0
                }
            }
        },
        "overallTTR": {
            "friendly": "01h:19m:59s",
            "raw": 4799.5625,
            "friendlyNoBusiness": "04h:30m:34s",
            "rawNoBusiness": 16234.1875,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "72.73%"
                },
                {
                    "key": "02h:00m",
                    "value": "85.48%"
                },
                {
                    "key": "04h:00m",
                    "value": "89.71%"
                },
                {
                    "key": "08h:00m",
                    "value": "94.78%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "72.73%"
                },
                {
                    "key": "02h:00m",
                    "value": "82.29%"
                },
                {
                    "key": "04h:00m",
                    "value": "86.26%"
                },
                {
                    "key": "08h:00m",
                    "value": "90.76%"
                },
                {
                    "key": "24h:00m",
                    "value": "94.27%"
                }
            ]
        },
        "initialTTR": {
            "friendly": "01h:32m:08s",
            "raw": 5528.111111111111,
            "friendlyNoBusiness": "05h:16m:47s",
            "rawNoBusiness": 19007.14814814815,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "67.68%"
                },
                {
                    "key": "02h:00m",
                    "value": "82.79%"
                },
                {
                    "key": "04h:00m",
                    "value": "87.81%"
                },
                {
                    "key": "08h:00m",
                    "value": "93.82%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "67.68%"
                },
                {
                    "key": "02h:00m",
                    "value": "79.01%"
                },
                {
                    "key": "04h:00m",
                    "value": "83.72%"
                },
                {
                    "key": "08h:00m",
                    "value": "89.05%"
                },
                {
                    "key": "24h:00m",
                    "value": "93.21%"
                }
            ]
        },
        "overallTTF": {
            "friendly": "N\/A",
            "raw": null,
            "friendlyNoBusiness": "N\/A",
            "rawNoBusiness": null,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "02h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "04h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "08h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "24h:00m",
                    "value": "0.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "02h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "04h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "08h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "24h:00m",
                    "value": "0.00%"
                }
            ]
        },
        "overallTTC": {
            "friendly": "01h:53m:36s",
            "raw": 6816.5,
            "friendlyNoBusiness": "01h:53m:36s",
            "rawNoBusiness": 6816.5,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "25.31%"
                },
                {
                    "key": "02h:00m",
                    "value": "100.00%"
                },
                {
                    "key": "04h:00m",
                    "value": "100.00%"
                },
                {
                    "key": "08h:00m",
                    "value": "100.00%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "25.31%"
                },
                {
                    "key": "02h:00m",
                    "value": "100.00%"
                },
                {
                    "key": "04h:00m",
                    "value": "100.00%"
                },
                {
                    "key": "08h:00m",
                    "value": "100.00%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ]
        },
        "dailyStats": [
            {
                "timestamp": 1611792000000,
                "date": "Thu, 28th Jan",
                "messages": {
                    "sent": 4,
                    "forward": 0,
                    "reply": 4,
                    "received": 10
                },
                "overallTTR": {
                    "raw": 5803,
                    "rawNoBusiness": 6143
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 5803,
                    "rawNoBusiness": 6143,
                    "ttr_ratio": 0.41
                },
                "threads": {
                    "total": 5,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 40,
                    "haveCustomerSuccess": 2,
                    "haveInitialRepliesFromAgents": 4
                }
            },
            {
                "timestamp": 1611878400000,
                "date": "Fri, 29th Jan",
                "messages": {
                    "sent": 6,
                    "forward": 0,
                    "reply": 6,
                    "received": 11
                },
                "overallTTR": {
                    "raw": 3400.5,
                    "rawNoBusiness": 3729.5
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 4080.6,
                    "rawNoBusiness": 4080.6,
                    "ttr_ratio": 0.98
                },
                "threads": {
                    "total": 6,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 33.33,
                    "haveCustomerSuccess": 4,
                    "haveInitialRepliesFromAgents": 5
                }
            },
            {
                "timestamp": 1611964800000,
                "date": "Sat, 30th Jan",
                "messages": {
                    "sent": 0,
                    "forward": 0,
                    "reply": 0,
                    "received": 0
                },
                "overallTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": null,
                    "rawNoBusiness": null,
                    "ttr_ratio": 0
                },
                "threads": {
                    "total": 0,
                    "haveRepliesFromAgents": 0,
                    "noReplyFromAgents": 0,
                    "completionRatio": 0,
                    "haveCustomerSuccess": 0,
                    "haveInitialRepliesFromAgents": 0
                }
            },
            {
                "timestamp": 1612051200000,
                "date": "Sun, 31st Jan",
                "messages": {
                    "sent": 0,
                    "forward": 0,
                    "reply": 0,
                    "received": 0
                },
                "overallTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": null,
                    "rawNoBusiness": null,
                    "ttr_ratio": 0
                },
                "threads": {
                    "total": 0,
                    "haveRepliesFromAgents": 0,
                    "noReplyFromAgents": 0,
                    "completionRatio": 0,
                    "haveCustomerSuccess": 0,
                    "haveInitialRepliesFromAgents": 0
                }
            },
            {
                "timestamp": 1612137600000,
                "date": "Mon, 1st Feb",
                "messages": {
                    "sent": 2,
                    "forward": 0,
                    "reply": 2,
                    "received": 9
                },
                "overallTTR": {
                    "raw": 198.5,
                    "rawNoBusiness": 692.5
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 198.5,
                    "rawNoBusiness": 692.5,
                    "ttr_ratio": 12.09
                },
                "threads": {
                    "total": 5,
                    "haveRepliesFromAgents": 1,
                    "noReplyFromAgents": 0,
                    "completionRatio": 20,
                    "haveCustomerSuccess": 2,
                    "haveInitialRepliesFromAgents": 2
                }
            },
            {
                "timestamp": 1612224000000,
                "date": "Tue, 2nd Feb",
                "messages": {
                    "sent": 11,
                    "forward": 0,
                    "reply": 11,
                    "received": 17
                },
                "overallTTR": {
                    "raw": 8350.454545454546,
                    "rawNoBusiness": 41156.90909090909
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 9954,
                    "rawNoBusiness": 50050.77777777778,
                    "ttr_ratio": 0.48
                },
                "threads": {
                    "total": 10,
                    "haveRepliesFromAgents": 3,
                    "noReplyFromAgents": 0,
                    "completionRatio": 30,
                    "haveCustomerSuccess": 8,
                    "haveInitialRepliesFromAgents": 9
                }
            },
            {
                "timestamp": 1612310400000,
                "date": "Wed, 3rd Feb",
                "messages": {
                    "sent": 5,
                    "forward": 0,
                    "reply": 5,
                    "received": 10
                },
                "overallTTR": {
                    "raw": 2078.4,
                    "rawNoBusiness": 2221.4
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 2078.4,
                    "rawNoBusiness": 2221.4,
                    "ttr_ratio": 1.44
                },
                "threads": {
                    "total": 6,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 33.33,
                    "haveCustomerSuccess": 3,
                    "haveInitialRepliesFromAgents": 5
                }
            },
            {
                "timestamp": 1612396800000,
                "date": "Thu, 4th Feb",
                "messages": {
                    "sent": 4,
                    "forward": 0,
                    "reply": 4,
                    "received": 4
                },
                "overallTTR": {
                    "raw": 1831.75,
                    "rawNoBusiness": 1831.75
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 2634.5,
                    "rawNoBusiness": 2634.5,
                    "ttr_ratio": 2.28
                },
                "threads": {
                    "total": 2,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 100,
                    "haveCustomerSuccess": 2,
                    "haveInitialRepliesFromAgents": 2
                }
            }
        ]
    },
    "all_agent_stats": [
        {
            "name": "e.bins@timetoreply.com",
            "threads": {
                "total": 22,
                "internal": 0,
                "inbound": 22,
                "outbound": 0,
                "sentInternally": 0,
                "awaitCustomer": 7,
                "awaitAgent": 13,
                "closed": 2,
                "haveReplies": 21,
                "haveInitialReplies": 17,
                "haveContactSuccess": 14,
                "successRate": 63.64,
                "ttrRatio": 0.87,
                "initialReplyRate": 77.27,
                "timeToContactSuccess": 5458.071428571428,
                "timeToContactSuccessFriendly": "01h:30m:58s"
            },
            "messages": {
                "received": {
                    "count": 32,
                    "initial": 17,
                    "replies": 13,
                    "replyAll": 2,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": {
                        "2021-01-28 00:00:00": 2,
                        "2021-01-29 00:00:00": 8,
                        "2021-01-30 00:00:00": 0,
                        "2021-01-31 00:00:00": 0,
                        "2021-02-01 00:00:00": 4,
                        "2021-02-02 00:00:00": 8,
                        "2021-02-03 00:00:00": 6,
                        "2021-02-04 00:00:00": 4
                    }
                },
                "sent": {
                    "count": 21,
                    "initial": 0,
                    "replies": 17,
                    "replyAll": 4,
                    "forward": 0,
                    "initialReplies": 17,
                    "dailyStats": {
                        "2021-01-28 00:00:00": 3,
                        "2021-01-29 00:00:00": 4,
                        "2021-01-30 00:00:00": 0,
                        "2021-01-31 00:00:00": 0,
                        "2021-02-01 00:00:00": 0,
                        "2021-02-02 00:00:00": 7,
                        "2021-02-03 00:00:00": 3,
                        "2021-02-04 00:00:00": 4
                    }
                }
            },
            "initialTTR": {
                "friendly": "01h:13m:06s",
                "raw": 4386.35294117647,
                "friendlyNoBusiness": "02h:45m:04s",
                "rawNoBusiness": 9904.35294117647,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "72.26%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "84.44%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "89.90%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "70.20%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "78.32%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "83.49%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "88.50%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "01h:02m:36s",
                "raw": 3756.904761904762,
                "friendlyNoBusiness": "02h:17m:03s",
                "rawNoBusiness": 8223.857142857143,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "77.54%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "87.40%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "91.83%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "75.87%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "82.45%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "86.64%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "90.69%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "01h:53m:36s",
                "raw": 6816.5,
                "friendlyNoBusiness": "01h:53m:36s",
                "rawNoBusiness": 6816.5
            }
        },
        {
            "name": "support@timetoreply.com",
            "threads": {
                "total": 11,
                "internal": 0,
                "inbound": 11,
                "outbound": 0,
                "sentInternally": 1,
                "awaitCustomer": 4,
                "awaitAgent": 6,
                "closed": 0,
                "haveReplies": 0,
                "haveInitialReplies": 0,
                "haveContactSuccess": 0,
                "successRate": 0,
                "ttrRatio": 0,
                "initialReplyRate": 0,
                "timeToContactSuccess": null,
                "timeToContactSuccessFriendly": "N\/A"
            },
            "messages": {
                "received": {
                    "count": 20,
                    "initial": 11,
                    "replies": 0,
                    "replyAll": 9,
                    "forward": 0,
                    "initialReplies": 6,
                    "dailyStats": {
                        "2021-01-28 00:00:00": 8,
                        "2021-01-29 00:00:00": 1,
                        "2021-01-30 00:00:00": 0,
                        "2021-01-31 00:00:00": 0,
                        "2021-02-01 00:00:00": 3,
                        "2021-02-02 00:00:00": 6,
                        "2021-02-03 00:00:00": 2
                    }
                },
                "sent": {
                    "count": 0,
                    "initial": 0,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": null
                }
            },
            "initialTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": null,
                "percentileRanksRaw": null
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": null,
                "percentileRanksRaw": null
            },
            "overallTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": null,
                "percentileRanksRaw": null
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "a.kunde@timetoreply.com",
            "threads": {
                "total": 8,
                "internal": 0,
                "inbound": 8,
                "outbound": 0,
                "sentInternally": 1,
                "awaitCustomer": 2,
                "awaitAgent": 5,
                "closed": 0,
                "haveReplies": 6,
                "haveInitialReplies": 6,
                "haveContactSuccess": 4,
                "successRate": 50,
                "ttrRatio": 1.68,
                "initialReplyRate": 75,
                "timeToContactSuccess": 2543,
                "timeToContactSuccessFriendly": "42m:23s"
            },
            "messages": {
                "received": {
                    "count": 7,
                    "initial": 2,
                    "replies": 4,
                    "replyAll": 1,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": {
                        "2021-01-28 00:00:00": 2,
                        "2021-01-29 00:00:00": 0,
                        "2021-01-30 00:00:00": 0,
                        "2021-01-31 00:00:00": 0,
                        "2021-02-01 00:00:00": 1,
                        "2021-02-02 00:00:00": 4
                    }
                },
                "sent": {
                    "count": 6,
                    "initial": 0,
                    "replies": 4,
                    "replyAll": 2,
                    "forward": 0,
                    "initialReplies": 6,
                    "dailyStats": {
                        "2021-01-28 00:00:00": 1,
                        "2021-01-29 00:00:00": 0,
                        "2021-01-30 00:00:00": 0,
                        "2021-01-31 00:00:00": 0,
                        "2021-02-01 00:00:00": 1,
                        "2021-02-02 00:00:00": 3,
                        "2021-02-03 00:00:00": 1
                    }
                }
            },
            "initialTTR": {
                "friendly": "29m:49s",
                "raw": 1789.8333333333333,
                "friendlyNoBusiness": "31m:43s",
                "rawNoBusiness": 1903.6666666666667,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "29m:49s",
                "raw": 1789.8333333333333,
                "friendlyNoBusiness": "31m:43s",
                "rawNoBusiness": 1903.6666666666667,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "p.morissette@timetoreply.com",
            "threads": {
                "total": 5,
                "internal": 0,
                "inbound": 5,
                "outbound": 0,
                "sentInternally": 1,
                "awaitCustomer": 2,
                "awaitAgent": 2,
                "closed": 0,
                "haveReplies": 6,
                "haveInitialReplies": 4,
                "haveContactSuccess": 3,
                "successRate": 60,
                "ttrRatio": 0.23,
                "initialReplyRate": 80,
                "timeToContactSuccess": 7622,
                "timeToContactSuccessFriendly": "02h:07m:02s"
            },
            "messages": {
                "received": {
                    "count": 5,
                    "initial": 2,
                    "replies": 3,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": {
                        "2021-01-29 00:00:00": 2,
                        "2021-01-30 00:00:00": 0,
                        "2021-01-31 00:00:00": 0,
                        "2021-02-01 00:00:00": 1,
                        "2021-02-02 00:00:00": 0,
                        "2021-02-03 00:00:00": 2
                    }
                },
                "sent": {
                    "count": 5,
                    "initial": 0,
                    "replies": 5,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 4,
                    "dailyStats": {
                        "2021-01-29 00:00:00": 2,
                        "2021-01-30 00:00:00": 0,
                        "2021-01-31 00:00:00": 0,
                        "2021-02-01 00:00:00": 1,
                        "2021-02-02 00:00:00": 1,
                        "2021-02-03 00:00:00": 1
                    }
                }
            },
            "initialTTR": {
                "friendly": "04h:26m:28s",
                "raw": 15988,
                "friendlyNoBusiness": "23h:09m:09s",
                "rawNoBusiness": 83349.25,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "30.16%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "41.20%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "55.42%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "73.43%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "29.78%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "41.04%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "50.70%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "53.03%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "62.35%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "03h:33m:10s",
                "raw": 12790.4,
                "friendlyNoBusiness": "18h:37m:54s",
                "rawNoBusiness": 67074.2,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "44.13%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "52.96%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "64.34%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "78.74%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "41.94%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "51.99%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "60.56%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "62.42%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "69.88%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        }
    ],
    "total": 4,
    "overall": {
        "total": 34,
        "have_initial_reply": 27,
        "success": 21,
        "avg_convo_length": 3.33,
        "have_initial_reply_rate": 79.41,
        "success_rate": 61.76,
        "success_time": 5212,
        "success_time_friendly": "01h:26m:52s",
        "customer_reply_time": 1168,
        "customer_reply_time_friendly": "19m:28s",
        "avg_initial_reply_time": 5528.111111111111,
        "avg_initial_reply_time_friendly": "01h:32m:08s",
        "ttr_ratio": 0.67
    },
    "contact_rate_data": {
        "total": [
            1,
            3,
            12,
            2,
            5,
            0,
            2,
            2,
            0,
            0,
            0
        ],
        "have_initial_reply": [
            1,
            3,
            12,
            2,
            5,
            0,
            2,
            2,
            0,
            0,
            0
        ],
        "success": [
            1,
            2,
            10,
            1,
            5,
            0,
            1,
            1,
            0,
            0,
            0
        ],
        "avg_convo_length": [
            3,
            3,
            3.4,
            3,
            3.2,
            0,
            4,
            4,
            0,
            0,
            0
        ],
        "have_initial_reply_rate": [
            100,
            100,
            100,
            100,
            100,
            0,
            100,
            100,
            0,
            0,
            0
        ],
        "success_rate": [
            100,
            66.67,
            83.33,
            50,
            100,
            0,
            50,
            50,
            0,
            0,
            0
        ],
        "success_time": [
            904,
            1294,
            2492,
            3186,
            5253,
            0,
            17985,
            33601,
            0,
            0,
            0
        ],
        "success_time_friendly": [
            "15m:04s",
            "21m:34s",
            "41m:32s",
            "53m:06s",
            "01h:27m:33s",
            "00s",
            "04h:59m:45s",
            "09h:20m:01s",
            "00s",
            "00s",
            "00s"
        ],
        "customer_reply_time": [
            904,
            1094,
            1388,
            905,
            711,
            0,
            1689,
            1404,
            0,
            0,
            0
        ],
        "customer_reply_time_friendly": [
            "15m:04s",
            "18m:14s",
            "23m:08s",
            "15m:05s",
            "11m:51s",
            "00s",
            "28m:09s",
            "23m:24s",
            "00s",
            "00s",
            "00s"
        ],
        "avg_initial_reply_time": [
            0,
            201.66666666666666,
            1055.5833333333333,
            2686,
            4541.8,
            null,
            15945,
            38008,
            null,
            null,
            null
        ],
        "avg_initial_reply_time_friendly": [
            "00s",
            "03m:21s",
            "17m:35s",
            "44m:46s",
            "01h:15m:41s",
            "N\/A",
            "04h:25m:45s",
            "10h:33m:28s",
            "N\/A",
            "N\/A",
            "N\/A"
        ],
        "ttr_ratio": [
            0,
            19.84,
            4.74,
            1.12,
            1.32,
            0,
            0.19,
            0.08,
            0,
            0,
            0
        ]
    },
    "page": 1,
    "ttr_categories": [
        "< 1m",
        "1m - 5m",
        "5m - 30m",
        "30m - 1h",
        "1h - 2h",
        "2h - 4h",
        "4h - 8h",
        "8h - 1d",
        "1d - 3d",
        "3d - 7d",
        "> 7d"
    ],
    "args": {
        "model": "My Company",
        "modelType": "Internal",
        "modelCom": "Top Revenue Customers",
        "modelTypeCom": "Customer Group"
    }
}

Request   

GET api/reports/ratio

Query Parameters

from  string optional  
The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".

to  string optional  
The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".

model  string optional  
Name, email address or domain you want statistics for. Use the models endpoint to get a list.

model_type  string optional  
Model Type of the model being queried. Use "Customer" for email address and domain.

exclude_cc  boolean optional  
Should we exclude CC messages from the statistics.

model_com  string optional  
Model Communicating With, same as Model, except now for who/what the Model is communicating with.

model_type_com  string optional  
Model Type of the model you are communicating with. Use "Customer" for email address and domain.

exclude_cc_com  boolean optional  
Should we exclude CC messages from the statistics for the communicating with model.

exclusive  boolean optional  
Should we only focus on statistics where exclusively Model and ModelCom were involved?.

search  string optional  
Search a specific email subject line (warning this is very slow!).

label  string optional  
Label, if your mail provider supports labels/categories, you can filter your results using them.

thread_type  string optional  
This field is provided simply for compatibility with other methods. It will always be set to "inbound" for this report.

thread_status  string optional