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Introduction

This API is designed to let you do (almost) everything you can do from the timetoreply portal programatically via API requests

Authentication

We currently only support personal access tokens for authentication. These can be obtained by logging into a company administrator account on timetoreply, visiting the API section, and clicking "Generate Access Token". Tokens have an expiration time of 1 year.

All requests made to our api with these generated access tokens will be assigned to the user that generated the access token.

You can create as many access tokens as you like, and you can revoke their access at any time from the same page when you created them.

Rate Limiting

Our API is rate limited to 30 requests per minute and the lower limit of 900 requests per hour.

If you exceed these limits, responses will get a Retry-After header which indicates how long you should wait until trying again.

Dates and Times

All dates and times returned are in UTC timezone. It is up to you to transform these into your local timezone.

Reply times are usually returned in seconds, but many reply times also have a "Friendly Reply Time" which is a formatted string.

Nomenclature

General

Responses have been generally optimized for use in our own front-end, and as such, the structure of responses might not be exactly as you expect. It may also contain information that is not relevant to you. Unfortunately we currently do not offer a method to get exactly the information you want, but we may create this functionality in future.

Base URL

https://portal.timetoreply.com

Authenticating requests

Authenticate requests to this API's endpoints by sending an Authorization header with the value "Bearer {YOUR_AUTH_KEY}".

All authenticated endpoints are marked with a requires authentication badge in the documentation below.

You can generate your token by logging in and visiting TOOLS > API

Entities

Entities - Search

requires authentication

Searches your company entities

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/search?sort_by=name&direction=asc&per_page=15&page=1&search=Top+Revenue&type=all" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/search"
);

let params = {
    "sort_by": "name",
    "direction": "asc",
    "per_page": "15",
    "page": "1",
    "search": "Top Revenue",
    "type": "all",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 1,
            "name": "top@customer.com",
            "email_usernames": [
                "top@customer.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 1,
            "name": "Top Revenue Customers",
            "email_usernames": [
                "emmy.cummerata@green.com",
                "zane.langworth@lowe.com",
                "rutherford.mozell@yahoo.com",
                "praynor@gibson.com",
                "rickey.spinka@mcglynn.com",
                "camren36@koss.com",
                "kamren50@lebsack.com",
                "heidenreich.felton@rolfson.com",
                "tking@hotmail.com",
                "orie61@hessel.com",
                "wkutch@feest.com",
                "wdibbert@marvin.info",
                "bart.walter@skiles.org",
                "pwindler@kshlerin.com",
                "jalyn18@paucek.net",
                "emory88@schaden.com",
                "herzog.kendall@jaskolski.com",
                "ustiedemann@pagac.org",
                "zweber@reinger.org",
                "rmetz@hartmann.com",
                "william.rowe@stehr.com",
                "robert40@emard.net",
                "jayde.hermiston@nienow.com",
                "ursula.zemlak@grady.biz",
                "fhermann@mcclure.com",
                "kiley89@mraz.com",
                "vanessa83@goyette.com",
                "ftromp@walter.com",
                "rhoeger@orn.com",
                "pattie.kohler@dietrich.com",
                "closed@timetoreply.com",
                "beier.kelsie@rodriguez.org",
                "bcarter@pfeffer.biz",
                "cornell.oconner@gottlieb.net",
                "rosalinda.effertz@emard.com",
                "lang.cynthia@bogisich.com",
                "hhackett@bayer.com",
                "zieme.renee@kulas.org",
                "conner.schamberger@jacobi.com",
                "julianne.toy@gusikowski.com",
                "berta.berge@collier.com",
                "demetris.bartoletti@kirlin.com",
                "hstamm@russel.net",
                "gladys.nader@hotmail.com",
                "schuster.vilma@schumm.com",
                "awillms@ledner.org",
                "lolita.hoppe@kertzmann.biz",
                "jeffery16@ohara.info",
                "jeremie.von@gusikowski.com",
                "anita.johns@huels.net",
                "hortense.walter@flatley.com",
                "hartmann.hailee@prohaska.org",
                "satterfield.maia@carroll.org",
                "karelle.wisoky@zemlak.com",
                "tkozey@dibbert.biz",
                "delilah07@moen.com",
                "nparker@wunsch.com",
                "rhuel@runte.net",
                "ned34@wisoky.org",
                "bratke@shanahan.org",
                "eleanore.ernser@keeling.info",
                "geo03@koepp.net",
                "itzel.greenholt@hermann.com",
                "harris.alysson@terry.com",
                "kassulke.gene@jaskolski.com",
                "molly36@borer.com",
                "bashirian.casandra@corwin.info",
                "rath.monte@kuhn.com",
                "darren65@runte.net",
                "isidro58@mohr.info",
                "jacynthe31@hotmail.com",
                "wwisoky@ohara.com",
                "little.heather@schmitt.com",
                "corine36@torphy.com",
                "skyla.herman@grant.com",
                "amina.thompson@ziemann.com",
                "sanford23@becker.org",
                "kuvalis.ike@buckridge.info",
                "lourdes43@cruickshank.net",
                "terrell.haley@raynor.org",
                "ocie45@windler.com",
                "jewell.upton@kulas.info",
                "herta24@koss.com",
                "vesta.spencer@shanahan.biz",
                "ryan.pearline@schuster.biz",
                "muller.jalon@hudson.com",
                "kuhlman.antonina@yahoo.com",
                "tweber@crist.com",
                "mallory96@sanford.com",
                "nikolaus.sigrid@schultz.net",
                "keshaun58@turner.org",
                "lessie.lehner@frami.com",
                "pwilkinson@jacobi.info",
                "windler.cristopher@gutkowski.com",
                "burdette.orn@williamson.com",
                "mills.delfina@ondricka.com",
                "yost.norberto@daniel.info",
                "melba37@terry.com",
                "abrekke@goyette.biz",
                "aliya97@schmidt.com",
                "swift.ashley@ortiz.biz",
                "vcummings@reynolds.com",
                "jacobson.sheldon@pouros.com",
                "katharina06@hills.com",
                "dahlia67@koepp.org",
                "kristin.donnelly@hotmail.com"
            ],
            "customer_domains": [
                "jenkins.com",
                "ebert.com",
                "yahoo.com",
                "beer.org",
                "leffler.net",
                "keebler.com",
                "kihn.net",
                "okon.com",
                "bednar.info",
                "barrows.com",
                "runolfsson.com",
                "huel.biz",
                "bauch.com",
                "parisian.com",
                "lowe.org",
                "bogisich.org",
                "bechtelar.net",
                "feeney.com",
                "brown.com",
                "gulgowski.biz",
                "kirlin.com",
                "christiansen.com",
                "gibson.net",
                "abbott.info",
                "ratke.com",
                "adams.com",
                "streich.com",
                "boehm.org",
                "okeefe.com",
                "klocko.com",
                "erdman.com",
                "bergstrom.com",
                "pfeffer.com",
                "gmail.com",
                "reilly.com",
                "pagac.com",
                "kemmer.biz",
                "crooks.com",
                "schulist.com",
                "purdy.org",
                "rath.com",
                "beatty.com",
                "nolan.biz",
                "kuvalis.com",
                "mraz.info",
                "nikolaus.com",
                "cummerata.info",
                "rolfson.org",
                "emard.com",
                "kuphal.com",
                "russel.com",
                "turcotte.com",
                "kiehn.com",
                "strosin.com",
                "rodriguez.com",
                "schuppe.com",
                "waters.net",
                "jacobson.com",
                "oberbrunner.net",
                "gutkowski.com",
                "cruickshank.org",
                "haley.biz",
                "moen.com",
                "marquardt.net",
                "boyle.com",
                "macejkovic.net",
                "conroy.com",
                "schultz.net",
                "predovic.net",
                "luettgen.biz",
                "simonis.com",
                "mitchell.com",
                "farrell.net",
                "kutch.info",
                "weber.biz",
                "glover.info",
                "toy.biz",
                "fritsch.org",
                "kautzer.com",
                "anderson.com",
                "littel.com",
                "tremblay.com",
                "douglas.org",
                "keeling.net",
                "rowe.com",
                "botsford.net",
                "doyle.info",
                "koss.com",
                "walter.com",
                "rutherford.net",
                "kling.com",
                "bogisich.com",
                "fay.com",
                "sipes.com",
                "dickens.com",
                "rodriguez.net",
                "hamill.biz",
                "beahan.com",
                "lynch.net"
            ],
            "model_type": "Customer Group",
            "icon": "user-friends"
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/search?page=1",
    "from": 1,
    "last_page": 1,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/search?page=1",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/search?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": null,
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": null,
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/search",
    "per_page": 15,
    "prev_page_url": null,
    "to": 2,
    "total": 2
}

Mailboxes - List

requires authentication

List all mailboxes

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/agents?sort_by=name&direction=asc&per_page=15&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents"
);

let params = {
    "sort_by": "name",
    "direction": "asc",
    "per_page": "15",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 2,
            "company_id": 1,
            "company_name": "TimeToReply",
            "name": "Petra Morissette",
            "email": "p.morissette@timetoreply.com",
            "main_type": "Google",
            "active": true,
            "created_at": "2021-01-28 12:47:20",
            "email_usernames": [
                "p.morissette@timetoreply.com"
            ],
            "time_zone": {
                "id": 29,
                "php_timezone": "Europe\/London",
                "friendly_name": "Greenwich Mean Time =>  Dublin, Edinburgh, Lisbon, London"
            },
            "newest_message_date": "2021-02-03 14:12:34",
            "ingestion_started_date": "2020-08-11 17:42:14",
            "ingestion_completed_date": "2021-02-04 12:47:56",
            "ingestion_duration": "4243h:05m:42s",
            "ingestion_duration_seconds": 15275142,
            "user_permissions": [],
            "search_string": "Petra Morissette p.morissette@timetoreply.com",
            "leave_days": [],
            "work_days": [],
            "business_hours": []
        },
        {
            "id": 1,
            "company_id": 1,
            "company_name": "TimeToReply",
            "name": "Emmett Bins",
            "email": "e.bins@timetoreply.com",
            "main_type": "Google",
            "active": true,
            "created_at": "2021-01-28 12:47:20",
            "email_usernames": [
                "e.bins@timetoreply.com"
            ],
            "time_zone": {
                "id": 29,
                "php_timezone": "Europe\/London",
                "friendly_name": "Greenwich Mean Time =>  Dublin, Edinburgh, Lisbon, London"
            },
            "newest_message_date": "2021-02-04 12:11:22",
            "ingestion_started_date": "2020-07-29 10:09:50",
            "ingestion_completed_date": "2021-02-04 12:47:55",
            "ingestion_duration": "4562h:38m:05s",
            "ingestion_duration_seconds": 16425485,
            "user_permissions": [
                7
            ],
            "search_string": "Emmett Bins e.bins@timetoreply.com",
            "leave_days": [],
            "work_days": [],
            "business_hours": []
        },
        {
            "id": 3,
            "company_id": 1,
            "company_name": "TimeToReply",
            "name": "Audie Kunde",
            "email": "a.kunde@timetoreply.com",
            "main_type": "Google",
            "active": true,
            "created_at": "2021-01-28 12:47:20",
            "email_usernames": [
                "a.kunde@timetoreply.com"
            ],
            "time_zone": {
                "id": 29,
                "php_timezone": "Europe\/London",
                "friendly_name": "Greenwich Mean Time =>  Dublin, Edinburgh, Lisbon, London"
            },
            "newest_message_date": "2021-01-22 14:32:34",
            "ingestion_started_date": "2020-05-22 02:52:57",
            "ingestion_completed_date": "2021-02-04 12:48:06",
            "ingestion_duration": "6201h:55m:09s",
            "ingestion_duration_seconds": 22326909,
            "user_permissions": [],
            "search_string": "Audie Kunde a.kunde@timetoreply.com",
            "leave_days": [],
            "work_days": [],
            "business_hours": []
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/agents?page=1",
    "from": 1,
    "last_page": 1,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/agents?page=1",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/agents?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": null,
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": null,
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/agents",
    "per_page": 15,
    "prev_page_url": null,
    "to": 3,
    "total": 3
}

Request   

GET api/entities/agents

Query Parameters

sort_by  string optional  
The field to sort the mailboxes by.

direction  string optional  
Sort asc or desc.

per_page  number optional  
The number of mailboxes to show per page.

page  number optional  
The page number.

search  string optional  
Optional search string.

Mailboxes - Invite

requires authentication

Create a mailbox invitation

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/agents/invite" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"Peter Rabbit","type":1,"email":"peter.rabbit@gmail.com","message":"Hey Pete, please accept this invite."}'
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/invite"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "Peter Rabbit",
    "type": 1,
    "email": "peter.rabbit@gmail.com",
    "message": "Hey Pete, please accept this invite."
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "success": true,
    "authURL": "http:\/\/portal.timetoreply.com\/authenticate\/2?expires=1612615880&signature=b78a3db5ca6a9aac7390ba24578179c74573fd3aa0cd67f63b22583254a5d2db"
}

Request   

POST api/entities/agents/invite

Body Parameters

name  string  
The name of the Mailbox user.

type  integer  
The type of Mailbox (1 = Gmail, 2 = O365, 4 = MS Exchange, 5 = Mimecast).

email  string  
The email address of the Mailbox.

message  string optional  
A personalised message to send to the mailbox during invitation.

Authentication Invites - Remind

requires authentication

Remind A Mailbox about an Authentication Invitation

Example request:

curl -X PATCH \
    "https://portal.timetoreply.com/api/entities/agents/remind/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/remind/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "PATCH",
    headers,
}).then(response => response.json());

Example response (200):

{
    "status": "Please check the inbox (and spam folder) of the mailbox you just added. Click on the link in the email to grant access to timetoreply so that we can start measuring your email reply times."
}

Request   

PATCH api/entities/agents/remind/{authentication_invite}

URL Parameters

authentication_invite  integer  
The ID of the Authentication invite.

Authentication Invites - Delete

requires authentication

Delete an Authentication Invitation

Example request:

curl -X DELETE \
    "https://portal.timetoreply.com/api/entities/agents/invite/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/invite/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "DELETE",
    headers,
}).then(response => response.json());

Example response (200):

{
    "status": "Authentication invite deleted."
}

Request   

DELETE api/entities/agents/invite/{authentication_invite}

URL Parameters

authentication_invite  integer  
The ID of the Authentication invite.

O365 - List

requires authentication

Load potential O365 Mailboxes

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/agents/load-bulk-agents" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/load-bulk-agents"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "name": "Peter Rabbit",
    "id": "12345abcd",
    "mail": "peter.rabbit@example.com",
    "userPrincipalName": "peter.rabbit@example.com"
}

Request   

GET api/entities/agents/load-bulk-agents

Mimecast - List

requires authentication

Load potential Mimecast mailboxes

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/agents/load-bulk-agents-mimecast" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/load-bulk-agents-mimecast"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):


No-example

Request   

GET api/entities/agents/load-bulk-agents-mimecast

Gmail - List

requires authentication

Load potential Gmail mailboxes

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/agents/load-bulk-agents-gmail" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/load-bulk-agents-gmail"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):


No-example

Request   

GET api/entities/agents/load-bulk-agents-gmail

Mimecast - Search

requires authentication

Search potential Mimecast Mailboxes

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/agents/search-agents-mimecast" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/search-agents-mimecast"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "POST",
    headers,
}).then(response => response.json());

Example response (200):


No-example

Request   

POST api/entities/agents/search-agents-mimecast

Mimecast - Update List

requires authentication

Force an update of potential Mimecast mailboxes

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/agents/force-sync-mimecast-agents" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/force-sync-mimecast-agents"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "POST",
    headers,
}).then(response => response.json());

Example response (200):


No-example

Request   

POST api/entities/agents/force-sync-mimecast-agents

O365 - Search

requires authentication

Search potential O365 Mailboxes

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/agents/search-bulk-agents?search=peter" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/search-bulk-agents"
);

let params = {
    "search": "peter",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):


No-example

Request   

GET api/entities/agents/search-bulk-agents

Query Parameters

search  string  
The search term to use. This will search for mailboxes beginning with the search string.

Entities - IT Help

requires authentication

Request Help from your IT team to set up timetoreply

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/agents/it-help" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"Peter Rabbit","email":"peter.rabbit@gmail.com","message":"eum"}'
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/it-help"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "Peter Rabbit",
    "email": "peter.rabbit@gmail.com",
    "message": "eum"
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (202):

{
    "status": "Email Sent successfully"
}

Request   

POST api/entities/agents/it-help

Body Parameters

name  string  
The name of your friendly IT person.

email  string  
The email of your friendly IT person.

message  string optional  
An optional message to give to your IT person

Exchange - Bulk Add

requires authentication

Store a list of Exchange Mailboxes

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/agents/store-bulk-exchange" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"service_account_email":"service_account@example.com","service_account_password":"secret","emails":["agent_1@example.com"]}'
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/store-bulk-exchange"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "service_account_email": "service_account@example.com",
    "service_account_password": "secret",
    "emails": [
        "agent_1@example.com"
    ]
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "total": 4,
    "maxAgents": 100,
    "limitAgents": true
}

Request   

POST api/entities/agents/store-bulk-exchange

Body Parameters

service_account_email  string  
The email address of the service account to use for authentication.

service_account_password  string  
The password of the service account to use for authentication.

emails  string[] optional  
An array of email address to add. This field is optional, but you must supply either a list of emails or a CSV.

emails_csv  file optional  
A CSV of email addresses to add. This file upload is optional but you must supply either a CSV or a list of emails.

Mimecast - Token

requires authentication

Generate a Mimecast token from a username and password

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/agents/mimecast-auth" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"username":"p.rabbit@example.com","password":"secret"}'
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/mimecast-auth"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "username": "p.rabbit@example.com",
    "password": "secret"
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "status": "We have successfully created a Mimecast authentication token. Please go to https:\/\/portal.timetoreply.com\/api\/entities\/agents\/load-bulk-agents-mimecast to select which mailboxes to add"
}

Request   

POST api/entities/agents/mimecast-auth

Body Parameters

username  string  
The Mimecast username.

password  string  
The Mimecast password.

Mimecast - Bulk Add

requires authentication

Add a list of email addresses as mailboxes

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/agents/mimecast-select-bulk" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"emails":["peter.rabbit@mimecast.com"]}'
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/mimecast-select-bulk"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "emails": [
        "peter.rabbit@mimecast.com"
    ]
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

[
    "peter.rabbit@mimecast.com"
]

Request   

POST api/entities/agents/mimecast-select-bulk

Body Parameters

emails  string[]  
An array of Mimecast emails.

O365 - Bulk Add

requires authentication

Store a list of O365 Mailboxes

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/agents/msgraph-select-bulk" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"users":[{"id":"12345-12345-12345","mail":"peter.rabbit@o365.com","name":"Peter Rabbit","userPrincipalName":"peter.rabbit@o365.com"},{"id":"12345-12345-12345","mail":"peter.rabbit@o365.com","name":"Peter Rabbit","userPrincipalName":"peter.rabbit@o365.com"}]}'
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/msgraph-select-bulk"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "users": [
        {
            "id": "12345-12345-12345",
            "mail": "peter.rabbit@o365.com",
            "name": "Peter Rabbit",
            "userPrincipalName": "peter.rabbit@o365.com"
        },
        {
            "id": "12345-12345-12345",
            "mail": "peter.rabbit@o365.com",
            "name": "Peter Rabbit",
            "userPrincipalName": "peter.rabbit@o365.com"
        }
    ]
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "total": 4,
    "maxAgents": 100,
    "limitAgents": true
}

Request   

POST api/entities/agents/msgraph-select-bulk

Body Parameters

users  object[]  
An array of O365 "user" objects.

users[].id  string  
The O365 user ID.

users[].mail  string  
The O365 user Email.

users[].name  string  
The O365 user's name.

users[].userPrincipalName  string  
The O365 User Principal Name.

Gmail - Bulk Add

requires authentication

Add multiple mailboxes at once

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/agents/gmail-select-bulk" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"users":[{"email":"peter.rabbit@gmail.com","name":"Peter Rabbit"},{"email":"peter.rabbit@gmail.com","name":"Peter Rabbit"}]}'
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/gmail-select-bulk"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "users": [
        {
            "email": "peter.rabbit@gmail.com",
            "name": "Peter Rabbit"
        },
        {
            "email": "peter.rabbit@gmail.com",
            "name": "Peter Rabbit"
        }
    ]
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

[
    "peter.rabbit@gmail.com"
]

Request   

POST api/entities/agents/gmail-select-bulk

Body Parameters

users  object[] optional  
an array of gmail "user" objects with fields email and name.

users[].email  string  
The email address of the mailbox to add.

users[].name  string  
The name of the mailbox to add.

Imap - Update

requires authentication

Update Imap Mailbox

Example request:

curl -X PATCH \
    "https://portal.timetoreply.com/api/entities/agents/1/imap" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"host":"mail.example.com","port":143,"encryption":"tls","username":"example@example.com","password":"secret"}'
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/1/imap"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "host": "mail.example.com",
    "port": 143,
    "encryption": "tls",
    "username": "example@example.com",
    "password": "secret"
}

fetch(url, {
    method: "PATCH",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "status": "Agent IMAP credentials updated successfully."
}

Request   

PATCH api/entities/agents/{agent}/imap

URL Parameters

agent  integer  
The ID of the agent/mailbox to update.

Body Parameters

host  string  
The IMAP Host.

port  integer  
The IMAP port.

encryption  string  
The IMAP encryption type.

username  string  
The IMAP username.

password  string  
The IMAP password.

Mailboxes - Delete

requires authentication

Delete a mailbox

Example request:

curl -X DELETE \
    "https://portal.timetoreply.com/api/entities/agents/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "DELETE",
    headers,
}).then(response => response.json());

Example response (200):

{
    "status": "Agent deletion complete."
}

Request   

DELETE api/entities/agents/{agent}

URL Parameters

agent  integer  
The ID of the mailbox to delete.

Mailboxes - Re-authenticate

Send a re-authentication request to a mailbox.

requires authentication

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/agents/1/re-auth" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/1/re-auth"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "status": "We've sent the Re-Authentication email to Emmett Bins. Please ask them to check their email and SPAM box"
}

Request   

GET api/entities/agents/{agent}/re-auth

URL Parameters

agent  integer  
The ID of the mailbox to send a re-authentication request to.

Mailboxes - Update

requires authentication

Update a mailbox

Example request:

curl -X PATCH \
    "https://portal.timetoreply.com/api/entities/agents/1/update" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"Peter Rabbit","timeZone":1,"aliases":["alias@example.net"]}'
const url = new URL(
    "https://portal.timetoreply.com/api/entities/agents/1/update"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "Peter Rabbit",
    "timeZone": 1,
    "aliases": [
        "alias@example.net"
    ]
}

fetch(url, {
    method: "PATCH",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "status": "Agent updated successfully. Since the agent aliases or timezone were updated, we will now update reply times in the background"
}

Request   

PATCH api/entities/agents/{agent}/update

URL Parameters

agent  integer  
The ID of the mailbox to update.

Body Parameters

name  string  
The name of the mailbox.

timeZone  integer  
The ID of the TimeZone for the mailbox.

aliases  string[] optional  
An array of email aliases for the mailbox.

Customers - List

requires authentication

Get all existing customers.

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/customers?per_page=25&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/customers"
);

let params = {
    "per_page": "25",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 1,
            "name": "top@customer.com",
            "email_usernames": [
                "top@customer.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 2,
            "name": "customer.com",
            "email_usernames": [
                "customer.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 3,
            "name": "emmy.cummerata@green.com",
            "email_usernames": [
                "emmy.cummerata@green.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 4,
            "name": "kris.camryn@jenkins.com",
            "email_usernames": [
                "kris.camryn@jenkins.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 5,
            "name": "zane.langworth@lowe.com",
            "email_usernames": [
                "zane.langworth@lowe.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 6,
            "name": "lmcglynn@ebert.com",
            "email_usernames": [
                "lmcglynn@ebert.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 7,
            "name": "rutherford.mozell@yahoo.com",
            "email_usernames": [
                "rutherford.mozell@yahoo.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 8,
            "name": "khalil.wunsch@yahoo.com",
            "email_usernames": [
                "khalil.wunsch@yahoo.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 9,
            "name": "praynor@gibson.com",
            "email_usernames": [
                "praynor@gibson.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 10,
            "name": "kyost@beer.org",
            "email_usernames": [
                "kyost@beer.org"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 11,
            "name": "rickey.spinka@mcglynn.com",
            "email_usernames": [
                "rickey.spinka@mcglynn.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 12,
            "name": "schuppe.jonatan@leffler.net",
            "email_usernames": [
                "schuppe.jonatan@leffler.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 13,
            "name": "camren36@koss.com",
            "email_usernames": [
                "camren36@koss.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 14,
            "name": "qmills@keebler.com",
            "email_usernames": [
                "qmills@keebler.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 15,
            "name": "kamren50@lebsack.com",
            "email_usernames": [
                "kamren50@lebsack.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 16,
            "name": "legros.lisa@kihn.net",
            "email_usernames": [
                "legros.lisa@kihn.net"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 17,
            "name": "heidenreich.felton@rolfson.com",
            "email_usernames": [
                "heidenreich.felton@rolfson.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 18,
            "name": "ulang@okon.com",
            "email_usernames": [
                "ulang@okon.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 19,
            "name": "tking@hotmail.com",
            "email_usernames": [
                "tking@hotmail.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 20,
            "name": "pete.koss@bednar.info",
            "email_usernames": [
                "pete.koss@bednar.info"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 21,
            "name": "orie61@hessel.com",
            "email_usernames": [
                "orie61@hessel.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 22,
            "name": "janice09@barrows.com",
            "email_usernames": [
                "janice09@barrows.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 23,
            "name": "wkutch@feest.com",
            "email_usernames": [
                "wkutch@feest.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 24,
            "name": "schimmel.quinton@runolfsson.com",
            "email_usernames": [
                "schimmel.quinton@runolfsson.com"
            ],
            "model_type": "Customer",
            "icon": "user"
        },
        {
            "id": 25,
            "name": "wdibbert@marvin.info",
            "email_usernames": [
                "wdibbert@marvin.info"
            ],
            "model_type": "Customer",
            "icon": "user"
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=1",
    "from": 1,
    "last_page": 9,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=9",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=2",
            "label": 2,
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=3",
            "label": 3,
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=4",
            "label": 4,
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=5",
            "label": 5,
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=6",
            "label": 6,
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=7",
            "label": 7,
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=8",
            "label": 8,
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=9",
            "label": 9,
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=2",
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/customers?page=2",
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/customers",
    "per_page": 25,
    "prev_page_url": null,
    "to": 25,
    "total": 213
}

Request   

GET api/entities/customers

Query Parameters

per_page  integer optional  
For paginated results, how many results per page. Max 200.

page  integer optional  
For paginated results, which page to get.

Customers - Store

requires authentication

Store a new customer

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/customers" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"customer@example.com"}'
const url = new URL(
    "https://portal.timetoreply.com/api/entities/customers"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "customer@example.com"
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "type": "email",
    "name": "customer@example.com",
    "id": 214
}

Request   

POST api/entities/customers

Body Parameters

name  string optional  
The email address or domain of the Customer.

Customers - Delete

requires authentication

Delete a customer

Example request:

curl -X DELETE \
    "https://portal.timetoreply.com/api/entities/customers/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/customers/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "DELETE",
    headers,
}).then(response => response.json());

Example response (200):

{
    "status": "Customer deleted."
}

Request   

DELETE api/entities/customers/{customer}

URL Parameters

customer  integer  
The ID of the customer to Delete.

Customer Groups - List

requires authentication

List all Customer Groups

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/customer-groups?sort_by=name&direction=asc&per_page=15&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/customer-groups"
);

let params = {
    "sort_by": "name",
    "direction": "asc",
    "per_page": "15",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 1,
            "company_id": 1,
            "name": "Top Revenue Customers",
            "crm_type": null,
            "customer_emails": [
                "emmy.cummerata@green.com",
                "zane.langworth@lowe.com",
                "rutherford.mozell@yahoo.com",
                "praynor@gibson.com",
                "rickey.spinka@mcglynn.com",
                "camren36@koss.com",
                "kamren50@lebsack.com",
                "heidenreich.felton@rolfson.com",
                "tking@hotmail.com",
                "orie61@hessel.com",
                "wkutch@feest.com",
                "wdibbert@marvin.info",
                "bart.walter@skiles.org",
                "pwindler@kshlerin.com",
                "jalyn18@paucek.net",
                "emory88@schaden.com",
                "herzog.kendall@jaskolski.com",
                "ustiedemann@pagac.org",
                "zweber@reinger.org",
                "rmetz@hartmann.com",
                "william.rowe@stehr.com",
                "robert40@emard.net",
                "jayde.hermiston@nienow.com",
                "ursula.zemlak@grady.biz",
                "fhermann@mcclure.com",
                "kiley89@mraz.com",
                "vanessa83@goyette.com",
                "ftromp@walter.com",
                "rhoeger@orn.com",
                "pattie.kohler@dietrich.com",
                "closed@timetoreply.com",
                "beier.kelsie@rodriguez.org",
                "bcarter@pfeffer.biz",
                "cornell.oconner@gottlieb.net",
                "rosalinda.effertz@emard.com",
                "lang.cynthia@bogisich.com",
                "hhackett@bayer.com",
                "zieme.renee@kulas.org",
                "conner.schamberger@jacobi.com",
                "julianne.toy@gusikowski.com",
                "berta.berge@collier.com",
                "demetris.bartoletti@kirlin.com",
                "hstamm@russel.net",
                "gladys.nader@hotmail.com",
                "schuster.vilma@schumm.com",
                "awillms@ledner.org",
                "lolita.hoppe@kertzmann.biz",
                "jeffery16@ohara.info",
                "jeremie.von@gusikowski.com",
                "anita.johns@huels.net",
                "hortense.walter@flatley.com",
                "hartmann.hailee@prohaska.org",
                "satterfield.maia@carroll.org",
                "karelle.wisoky@zemlak.com",
                "tkozey@dibbert.biz",
                "delilah07@moen.com",
                "nparker@wunsch.com",
                "rhuel@runte.net",
                "ned34@wisoky.org",
                "bratke@shanahan.org",
                "eleanore.ernser@keeling.info",
                "geo03@koepp.net",
                "itzel.greenholt@hermann.com",
                "harris.alysson@terry.com",
                "kassulke.gene@jaskolski.com",
                "molly36@borer.com",
                "bashirian.casandra@corwin.info",
                "rath.monte@kuhn.com",
                "darren65@runte.net",
                "isidro58@mohr.info",
                "jacynthe31@hotmail.com",
                "wwisoky@ohara.com",
                "little.heather@schmitt.com",
                "corine36@torphy.com",
                "skyla.herman@grant.com",
                "amina.thompson@ziemann.com",
                "sanford23@becker.org",
                "kuvalis.ike@buckridge.info",
                "lourdes43@cruickshank.net",
                "terrell.haley@raynor.org",
                "ocie45@windler.com",
                "jewell.upton@kulas.info",
                "herta24@koss.com",
                "vesta.spencer@shanahan.biz",
                "ryan.pearline@schuster.biz",
                "muller.jalon@hudson.com",
                "kuhlman.antonina@yahoo.com",
                "tweber@crist.com",
                "mallory96@sanford.com",
                "nikolaus.sigrid@schultz.net",
                "keshaun58@turner.org",
                "lessie.lehner@frami.com",
                "pwilkinson@jacobi.info",
                "windler.cristopher@gutkowski.com",
                "burdette.orn@williamson.com",
                "mills.delfina@ondricka.com",
                "yost.norberto@daniel.info",
                "melba37@terry.com",
                "abrekke@goyette.biz",
                "aliya97@schmidt.com",
                "swift.ashley@ortiz.biz",
                "vcummings@reynolds.com",
                "jacobson.sheldon@pouros.com",
                "katharina06@hills.com",
                "dahlia67@koepp.org",
                "kristin.donnelly@hotmail.com"
            ],
            "customer_domains": [
                "jenkins.com",
                "ebert.com",
                "yahoo.com",
                "beer.org",
                "leffler.net",
                "keebler.com",
                "kihn.net",
                "okon.com",
                "bednar.info",
                "barrows.com",
                "runolfsson.com",
                "huel.biz",
                "bauch.com",
                "parisian.com",
                "lowe.org",
                "bogisich.org",
                "bechtelar.net",
                "feeney.com",
                "brown.com",
                "gulgowski.biz",
                "kirlin.com",
                "christiansen.com",
                "gibson.net",
                "abbott.info",
                "ratke.com",
                "adams.com",
                "streich.com",
                "boehm.org",
                "okeefe.com",
                "klocko.com",
                "erdman.com",
                "bergstrom.com",
                "pfeffer.com",
                "gmail.com",
                "reilly.com",
                "pagac.com",
                "kemmer.biz",
                "crooks.com",
                "schulist.com",
                "purdy.org",
                "rath.com",
                "beatty.com",
                "nolan.biz",
                "kuvalis.com",
                "mraz.info",
                "nikolaus.com",
                "cummerata.info",
                "rolfson.org",
                "emard.com",
                "kuphal.com",
                "russel.com",
                "turcotte.com",
                "kiehn.com",
                "strosin.com",
                "rodriguez.com",
                "schuppe.com",
                "waters.net",
                "jacobson.com",
                "oberbrunner.net",
                "gutkowski.com",
                "cruickshank.org",
                "haley.biz",
                "moen.com",
                "marquardt.net",
                "boyle.com",
                "macejkovic.net",
                "conroy.com",
                "schultz.net",
                "predovic.net",
                "luettgen.biz",
                "simonis.com",
                "mitchell.com",
                "farrell.net",
                "kutch.info",
                "weber.biz",
                "glover.info",
                "toy.biz",
                "fritsch.org",
                "kautzer.com",
                "anderson.com",
                "littel.com",
                "tremblay.com",
                "douglas.org",
                "keeling.net",
                "rowe.com",
                "botsford.net",
                "doyle.info",
                "koss.com",
                "walter.com",
                "rutherford.net",
                "kling.com",
                "bogisich.com",
                "fay.com",
                "sipes.com",
                "dickens.com",
                "rodriguez.net",
                "hamill.biz",
                "beahan.com",
                "lynch.net"
            ],
            "user_permissions": [
                7
            ],
            "search_string": "Top Revenue Customers emmy.cummerata@green.com zane.langworth@lowe.com rutherford.mozell@yahoo.com praynor@gibson.com rickey.spinka@mcglynn.com camren36@koss.com kamren50@lebsack.com heidenreich.felton@rolfson.com tking@hotmail.com orie61@hessel.com wkutch@feest.com wdibbert@marvin.info bart.walter@skiles.org pwindler@kshlerin.com jalyn18@paucek.net emory88@schaden.com herzog.kendall@jaskolski.com ustiedemann@pagac.org zweber@reinger.org rmetz@hartmann.com william.rowe@stehr.com robert40@emard.net jayde.hermiston@nienow.com ursula.zemlak@grady.biz fhermann@mcclure.com kiley89@mraz.com vanessa83@goyette.com ftromp@walter.com rhoeger@orn.com pattie.kohler@dietrich.com closed@timetoreply.com beier.kelsie@rodriguez.org bcarter@pfeffer.biz cornell.oconner@gottlieb.net rosalinda.effertz@emard.com lang.cynthia@bogisich.com hhackett@bayer.com zieme.renee@kulas.org conner.schamberger@jacobi.com julianne.toy@gusikowski.com berta.berge@collier.com demetris.bartoletti@kirlin.com hstamm@russel.net gladys.nader@hotmail.com schuster.vilma@schumm.com awillms@ledner.org lolita.hoppe@kertzmann.biz jeffery16@ohara.info jeremie.von@gusikowski.com anita.johns@huels.net hortense.walter@flatley.com hartmann.hailee@prohaska.org satterfield.maia@carroll.org karelle.wisoky@zemlak.com tkozey@dibbert.biz delilah07@moen.com nparker@wunsch.com rhuel@runte.net ned34@wisoky.org bratke@shanahan.org eleanore.ernser@keeling.info geo03@koepp.net itzel.greenholt@hermann.com harris.alysson@terry.com kassulke.gene@jaskolski.com molly36@borer.com bashirian.casandra@corwin.info rath.monte@kuhn.com darren65@runte.net isidro58@mohr.info jacynthe31@hotmail.com wwisoky@ohara.com little.heather@schmitt.com corine36@torphy.com skyla.herman@grant.com amina.thompson@ziemann.com sanford23@becker.org kuvalis.ike@buckridge.info lourdes43@cruickshank.net terrell.haley@raynor.org ocie45@windler.com jewell.upton@kulas.info herta24@koss.com vesta.spencer@shanahan.biz ryan.pearline@schuster.biz muller.jalon@hudson.com kuhlman.antonina@yahoo.com tweber@crist.com mallory96@sanford.com nikolaus.sigrid@schultz.net keshaun58@turner.org lessie.lehner@frami.com pwilkinson@jacobi.info windler.cristopher@gutkowski.com burdette.orn@williamson.com mills.delfina@ondricka.com yost.norberto@daniel.info melba37@terry.com abrekke@goyette.biz aliya97@schmidt.com swift.ashley@ortiz.biz vcummings@reynolds.com jacobson.sheldon@pouros.com katharina06@hills.com dahlia67@koepp.org kristin.donnelly@hotmail.com jenkins.com ebert.com yahoo.com beer.org leffler.net keebler.com kihn.net okon.com bednar.info barrows.com runolfsson.com huel.biz bauch.com parisian.com lowe.org bogisich.org bechtelar.net feeney.com brown.com gulgowski.biz kirlin.com christiansen.com gibson.net abbott.info ratke.com adams.com streich.com boehm.org okeefe.com klocko.com erdman.com bergstrom.com pfeffer.com gmail.com reilly.com pagac.com kemmer.biz crooks.com schulist.com purdy.org rath.com beatty.com nolan.biz kuvalis.com mraz.info nikolaus.com cummerata.info rolfson.org emard.com kuphal.com russel.com turcotte.com kiehn.com strosin.com rodriguez.com schuppe.com waters.net jacobson.com oberbrunner.net gutkowski.com cruickshank.org haley.biz moen.com marquardt.net boyle.com macejkovic.net conroy.com schultz.net predovic.net luettgen.biz simonis.com mitchell.com farrell.net kutch.info weber.biz glover.info toy.biz fritsch.org kautzer.com anderson.com littel.com tremblay.com douglas.org keeling.net rowe.com botsford.net doyle.info koss.com walter.com rutherford.net kling.com bogisich.com fay.com sipes.com dickens.com rodriguez.net hamill.biz beahan.com lynch.net"
        },
        {
            "id": 2,
            "company_id": 1,
            "name": "Hubspot Customer Group",
            "crm_type": "hubspot",
            "customer_emails": [
                "emmy.cummerata@green.com",
                "zane.langworth@lowe.com",
                "rutherford.mozell@yahoo.com",
                "praynor@gibson.com",
                "rickey.spinka@mcglynn.com",
                "camren36@koss.com",
                "kamren50@lebsack.com",
                "heidenreich.felton@rolfson.com",
                "tking@hotmail.com",
                "orie61@hessel.com",
                "wkutch@feest.com",
                "wdibbert@marvin.info",
                "bart.walter@skiles.org",
                "pwindler@kshlerin.com",
                "jalyn18@paucek.net",
                "emory88@schaden.com",
                "herzog.kendall@jaskolski.com",
                "ustiedemann@pagac.org",
                "zweber@reinger.org",
                "rmetz@hartmann.com",
                "william.rowe@stehr.com",
                "robert40@emard.net",
                "jayde.hermiston@nienow.com",
                "ursula.zemlak@grady.biz",
                "fhermann@mcclure.com",
                "kiley89@mraz.com",
                "vanessa83@goyette.com",
                "ftromp@walter.com",
                "rhoeger@orn.com",
                "pattie.kohler@dietrich.com",
                "closed@timetoreply.com",
                "beier.kelsie@rodriguez.org",
                "bcarter@pfeffer.biz",
                "cornell.oconner@gottlieb.net",
                "rosalinda.effertz@emard.com",
                "lang.cynthia@bogisich.com",
                "hhackett@bayer.com",
                "zieme.renee@kulas.org",
                "conner.schamberger@jacobi.com",
                "julianne.toy@gusikowski.com",
                "berta.berge@collier.com",
                "demetris.bartoletti@kirlin.com",
                "hstamm@russel.net",
                "gladys.nader@hotmail.com",
                "schuster.vilma@schumm.com",
                "awillms@ledner.org",
                "lolita.hoppe@kertzmann.biz",
                "jeffery16@ohara.info",
                "jeremie.von@gusikowski.com",
                "anita.johns@huels.net",
                "hortense.walter@flatley.com",
                "hartmann.hailee@prohaska.org",
                "satterfield.maia@carroll.org",
                "karelle.wisoky@zemlak.com",
                "tkozey@dibbert.biz",
                "delilah07@moen.com",
                "nparker@wunsch.com",
                "rhuel@runte.net",
                "ned34@wisoky.org",
                "bratke@shanahan.org",
                "eleanore.ernser@keeling.info",
                "geo03@koepp.net",
                "itzel.greenholt@hermann.com",
                "harris.alysson@terry.com",
                "kassulke.gene@jaskolski.com",
                "molly36@borer.com",
                "bashirian.casandra@corwin.info",
                "rath.monte@kuhn.com",
                "darren65@runte.net",
                "isidro58@mohr.info",
                "jacynthe31@hotmail.com",
                "wwisoky@ohara.com",
                "little.heather@schmitt.com",
                "corine36@torphy.com",
                "skyla.herman@grant.com",
                "amina.thompson@ziemann.com",
                "sanford23@becker.org",
                "kuvalis.ike@buckridge.info",
                "lourdes43@cruickshank.net",
                "terrell.haley@raynor.org",
                "ocie45@windler.com",
                "jewell.upton@kulas.info",
                "herta24@koss.com",
                "vesta.spencer@shanahan.biz",
                "ryan.pearline@schuster.biz",
                "muller.jalon@hudson.com",
                "kuhlman.antonina@yahoo.com",
                "tweber@crist.com",
                "mallory96@sanford.com",
                "nikolaus.sigrid@schultz.net",
                "keshaun58@turner.org",
                "lessie.lehner@frami.com",
                "pwilkinson@jacobi.info",
                "windler.cristopher@gutkowski.com",
                "burdette.orn@williamson.com",
                "mills.delfina@ondricka.com",
                "yost.norberto@daniel.info",
                "melba37@terry.com",
                "abrekke@goyette.biz",
                "aliya97@schmidt.com",
                "swift.ashley@ortiz.biz",
                "vcummings@reynolds.com",
                "jacobson.sheldon@pouros.com",
                "katharina06@hills.com",
                "dahlia67@koepp.org",
                "kristin.donnelly@hotmail.com"
            ],
            "customer_domains": [
                "jenkins.com",
                "ebert.com",
                "yahoo.com",
                "beer.org",
                "leffler.net",
                "keebler.com",
                "kihn.net",
                "okon.com",
                "bednar.info",
                "barrows.com",
                "runolfsson.com",
                "huel.biz",
                "bauch.com",
                "parisian.com",
                "lowe.org",
                "bogisich.org",
                "bechtelar.net",
                "feeney.com",
                "brown.com",
                "gulgowski.biz",
                "kirlin.com",
                "christiansen.com",
                "gibson.net",
                "abbott.info",
                "ratke.com",
                "adams.com",
                "streich.com",
                "boehm.org",
                "okeefe.com",
                "klocko.com",
                "erdman.com",
                "bergstrom.com",
                "pfeffer.com",
                "gmail.com",
                "reilly.com",
                "pagac.com",
                "kemmer.biz",
                "crooks.com",
                "schulist.com",
                "purdy.org",
                "rath.com",
                "beatty.com",
                "nolan.biz",
                "kuvalis.com",
                "mraz.info",
                "nikolaus.com",
                "cummerata.info",
                "rolfson.org",
                "emard.com",
                "kuphal.com",
                "russel.com",
                "turcotte.com",
                "kiehn.com",
                "strosin.com",
                "rodriguez.com",
                "schuppe.com",
                "waters.net",
                "jacobson.com",
                "oberbrunner.net",
                "gutkowski.com",
                "cruickshank.org",
                "haley.biz",
                "moen.com",
                "marquardt.net",
                "boyle.com",
                "macejkovic.net",
                "conroy.com",
                "schultz.net",
                "predovic.net",
                "luettgen.biz",
                "simonis.com",
                "mitchell.com",
                "farrell.net",
                "kutch.info",
                "weber.biz",
                "glover.info",
                "toy.biz",
                "fritsch.org",
                "kautzer.com",
                "anderson.com",
                "littel.com",
                "tremblay.com",
                "douglas.org",
                "keeling.net",
                "rowe.com",
                "botsford.net",
                "doyle.info",
                "koss.com",
                "walter.com",
                "rutherford.net",
                "kling.com",
                "bogisich.com",
                "fay.com",
                "sipes.com",
                "dickens.com",
                "rodriguez.net",
                "hamill.biz",
                "beahan.com",
                "lynch.net"
            ],
            "user_permissions": [],
            "search_string": "Hubspot Customer Group emmy.cummerata@green.com zane.langworth@lowe.com rutherford.mozell@yahoo.com praynor@gibson.com rickey.spinka@mcglynn.com camren36@koss.com kamren50@lebsack.com heidenreich.felton@rolfson.com tking@hotmail.com orie61@hessel.com wkutch@feest.com wdibbert@marvin.info bart.walter@skiles.org pwindler@kshlerin.com jalyn18@paucek.net emory88@schaden.com herzog.kendall@jaskolski.com ustiedemann@pagac.org zweber@reinger.org rmetz@hartmann.com william.rowe@stehr.com robert40@emard.net jayde.hermiston@nienow.com ursula.zemlak@grady.biz fhermann@mcclure.com kiley89@mraz.com vanessa83@goyette.com ftromp@walter.com rhoeger@orn.com pattie.kohler@dietrich.com closed@timetoreply.com beier.kelsie@rodriguez.org bcarter@pfeffer.biz cornell.oconner@gottlieb.net rosalinda.effertz@emard.com lang.cynthia@bogisich.com hhackett@bayer.com zieme.renee@kulas.org conner.schamberger@jacobi.com julianne.toy@gusikowski.com berta.berge@collier.com demetris.bartoletti@kirlin.com hstamm@russel.net gladys.nader@hotmail.com schuster.vilma@schumm.com awillms@ledner.org lolita.hoppe@kertzmann.biz jeffery16@ohara.info jeremie.von@gusikowski.com anita.johns@huels.net hortense.walter@flatley.com hartmann.hailee@prohaska.org satterfield.maia@carroll.org karelle.wisoky@zemlak.com tkozey@dibbert.biz delilah07@moen.com nparker@wunsch.com rhuel@runte.net ned34@wisoky.org bratke@shanahan.org eleanore.ernser@keeling.info geo03@koepp.net itzel.greenholt@hermann.com harris.alysson@terry.com kassulke.gene@jaskolski.com molly36@borer.com bashirian.casandra@corwin.info rath.monte@kuhn.com darren65@runte.net isidro58@mohr.info jacynthe31@hotmail.com wwisoky@ohara.com little.heather@schmitt.com corine36@torphy.com skyla.herman@grant.com amina.thompson@ziemann.com sanford23@becker.org kuvalis.ike@buckridge.info lourdes43@cruickshank.net terrell.haley@raynor.org ocie45@windler.com jewell.upton@kulas.info herta24@koss.com vesta.spencer@shanahan.biz ryan.pearline@schuster.biz muller.jalon@hudson.com kuhlman.antonina@yahoo.com tweber@crist.com mallory96@sanford.com nikolaus.sigrid@schultz.net keshaun58@turner.org lessie.lehner@frami.com pwilkinson@jacobi.info windler.cristopher@gutkowski.com burdette.orn@williamson.com mills.delfina@ondricka.com yost.norberto@daniel.info melba37@terry.com abrekke@goyette.biz aliya97@schmidt.com swift.ashley@ortiz.biz vcummings@reynolds.com jacobson.sheldon@pouros.com katharina06@hills.com dahlia67@koepp.org kristin.donnelly@hotmail.com jenkins.com ebert.com yahoo.com beer.org leffler.net keebler.com kihn.net okon.com bednar.info barrows.com runolfsson.com huel.biz bauch.com parisian.com lowe.org bogisich.org bechtelar.net feeney.com brown.com gulgowski.biz kirlin.com christiansen.com gibson.net abbott.info ratke.com adams.com streich.com boehm.org okeefe.com klocko.com erdman.com bergstrom.com pfeffer.com gmail.com reilly.com pagac.com kemmer.biz crooks.com schulist.com purdy.org rath.com beatty.com nolan.biz kuvalis.com mraz.info nikolaus.com cummerata.info rolfson.org emard.com kuphal.com russel.com turcotte.com kiehn.com strosin.com rodriguez.com schuppe.com waters.net jacobson.com oberbrunner.net gutkowski.com cruickshank.org haley.biz moen.com marquardt.net boyle.com macejkovic.net conroy.com schultz.net predovic.net luettgen.biz simonis.com mitchell.com farrell.net kutch.info weber.biz glover.info toy.biz fritsch.org kautzer.com anderson.com littel.com tremblay.com douglas.org keeling.net rowe.com botsford.net doyle.info koss.com walter.com rutherford.net kling.com bogisich.com fay.com sipes.com dickens.com rodriguez.net hamill.biz beahan.com lynch.net"
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/customer-groups?page=1",
    "from": 1,
    "last_page": 1,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/customer-groups?page=1",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/customer-groups?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": null,
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": null,
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/customer-groups",
    "per_page": 15,
    "prev_page_url": null,
    "to": 2,
    "total": 2
}

Request   

GET api/entities/customer-groups

Query Parameters

sort_by  string optional  
The field to sort the mailboxes by.

direction  string optional  
Sort asc or desc.

per_page  number optional  
The number of customer groups to show per page.

page  number optional  
The page number.

search  string optional  
Optional search string.

Customer Groups - Store

requires authentication

Store a Customer Group

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/customer-groups" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"Top Customers","emails":["customer_one@example.net"],"domains":["example.com"]}'
const url = new URL(
    "https://portal.timetoreply.com/api/entities/customer-groups"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "Top Customers",
    "emails": [
        "customer_one@example.net"
    ],
    "domains": [
        "example.com"
    ]
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "id": 3,
    "name": "Top Customers",
    "members": {
        "emails": [
            "customer_one@example.net"
        ],
        "domains": [
            "example.com"
        ]
    }
}

Request   

POST api/entities/customer-groups

Body Parameters

name  string  
The name of the Customer Group.

emails  string[] optional  
An array of customer email addresses.

domains  string[] optional  
An array of customer domains.

upload  file optional  
A CSV of customer domains and/or emails.

Customer Groups - Show

requires authentication

Show a single Customer Group

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/customer-groups/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/customer-groups/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "id": 1,
    "name": "Top Revenue Customers",
    "email_usernames": [
        "emmy.cummerata@green.com",
        "zane.langworth@lowe.com",
        "rutherford.mozell@yahoo.com",
        "praynor@gibson.com",
        "rickey.spinka@mcglynn.com",
        "camren36@koss.com",
        "kamren50@lebsack.com",
        "heidenreich.felton@rolfson.com",
        "tking@hotmail.com",
        "orie61@hessel.com",
        "wkutch@feest.com",
        "wdibbert@marvin.info",
        "bart.walter@skiles.org",
        "pwindler@kshlerin.com",
        "jalyn18@paucek.net",
        "emory88@schaden.com",
        "herzog.kendall@jaskolski.com",
        "ustiedemann@pagac.org",
        "zweber@reinger.org",
        "rmetz@hartmann.com",
        "william.rowe@stehr.com",
        "robert40@emard.net",
        "jayde.hermiston@nienow.com",
        "ursula.zemlak@grady.biz",
        "fhermann@mcclure.com",
        "kiley89@mraz.com",
        "vanessa83@goyette.com",
        "ftromp@walter.com",
        "rhoeger@orn.com",
        "pattie.kohler@dietrich.com",
        "closed@timetoreply.com",
        "beier.kelsie@rodriguez.org",
        "bcarter@pfeffer.biz",
        "cornell.oconner@gottlieb.net",
        "rosalinda.effertz@emard.com",
        "lang.cynthia@bogisich.com",
        "hhackett@bayer.com",
        "zieme.renee@kulas.org",
        "conner.schamberger@jacobi.com",
        "julianne.toy@gusikowski.com",
        "berta.berge@collier.com",
        "demetris.bartoletti@kirlin.com",
        "hstamm@russel.net",
        "gladys.nader@hotmail.com",
        "schuster.vilma@schumm.com",
        "awillms@ledner.org",
        "lolita.hoppe@kertzmann.biz",
        "jeffery16@ohara.info",
        "jeremie.von@gusikowski.com",
        "anita.johns@huels.net",
        "hortense.walter@flatley.com",
        "hartmann.hailee@prohaska.org",
        "satterfield.maia@carroll.org",
        "karelle.wisoky@zemlak.com",
        "tkozey@dibbert.biz",
        "delilah07@moen.com",
        "nparker@wunsch.com",
        "rhuel@runte.net",
        "ned34@wisoky.org",
        "bratke@shanahan.org",
        "eleanore.ernser@keeling.info",
        "geo03@koepp.net",
        "itzel.greenholt@hermann.com",
        "harris.alysson@terry.com",
        "kassulke.gene@jaskolski.com",
        "molly36@borer.com",
        "bashirian.casandra@corwin.info",
        "rath.monte@kuhn.com",
        "darren65@runte.net",
        "isidro58@mohr.info",
        "jacynthe31@hotmail.com",
        "wwisoky@ohara.com",
        "little.heather@schmitt.com",
        "corine36@torphy.com",
        "skyla.herman@grant.com",
        "amina.thompson@ziemann.com",
        "sanford23@becker.org",
        "kuvalis.ike@buckridge.info",
        "lourdes43@cruickshank.net",
        "terrell.haley@raynor.org",
        "ocie45@windler.com",
        "jewell.upton@kulas.info",
        "herta24@koss.com",
        "vesta.spencer@shanahan.biz",
        "ryan.pearline@schuster.biz",
        "muller.jalon@hudson.com",
        "kuhlman.antonina@yahoo.com",
        "tweber@crist.com",
        "mallory96@sanford.com",
        "nikolaus.sigrid@schultz.net",
        "keshaun58@turner.org",
        "lessie.lehner@frami.com",
        "pwilkinson@jacobi.info",
        "windler.cristopher@gutkowski.com",
        "burdette.orn@williamson.com",
        "mills.delfina@ondricka.com",
        "yost.norberto@daniel.info",
        "melba37@terry.com",
        "abrekke@goyette.biz",
        "aliya97@schmidt.com",
        "swift.ashley@ortiz.biz",
        "vcummings@reynolds.com",
        "jacobson.sheldon@pouros.com",
        "katharina06@hills.com",
        "dahlia67@koepp.org",
        "kristin.donnelly@hotmail.com"
    ],
    "customer_domains": [
        "jenkins.com",
        "ebert.com",
        "yahoo.com",
        "beer.org",
        "leffler.net",
        "keebler.com",
        "kihn.net",
        "okon.com",
        "bednar.info",
        "barrows.com",
        "runolfsson.com",
        "huel.biz",
        "bauch.com",
        "parisian.com",
        "lowe.org",
        "bogisich.org",
        "bechtelar.net",
        "feeney.com",
        "brown.com",
        "gulgowski.biz",
        "kirlin.com",
        "christiansen.com",
        "gibson.net",
        "abbott.info",
        "ratke.com",
        "adams.com",
        "streich.com",
        "boehm.org",
        "okeefe.com",
        "klocko.com",
        "erdman.com",
        "bergstrom.com",
        "pfeffer.com",
        "gmail.com",
        "reilly.com",
        "pagac.com",
        "kemmer.biz",
        "crooks.com",
        "schulist.com",
        "purdy.org",
        "rath.com",
        "beatty.com",
        "nolan.biz",
        "kuvalis.com",
        "mraz.info",
        "nikolaus.com",
        "cummerata.info",
        "rolfson.org",
        "emard.com",
        "kuphal.com",
        "russel.com",
        "turcotte.com",
        "kiehn.com",
        "strosin.com",
        "rodriguez.com",
        "schuppe.com",
        "waters.net",
        "jacobson.com",
        "oberbrunner.net",
        "gutkowski.com",
        "cruickshank.org",
        "haley.biz",
        "moen.com",
        "marquardt.net",
        "boyle.com",
        "macejkovic.net",
        "conroy.com",
        "schultz.net",
        "predovic.net",
        "luettgen.biz",
        "simonis.com",
        "mitchell.com",
        "farrell.net",
        "kutch.info",
        "weber.biz",
        "glover.info",
        "toy.biz",
        "fritsch.org",
        "kautzer.com",
        "anderson.com",
        "littel.com",
        "tremblay.com",
        "douglas.org",
        "keeling.net",
        "rowe.com",
        "botsford.net",
        "doyle.info",
        "koss.com",
        "walter.com",
        "rutherford.net",
        "kling.com",
        "bogisich.com",
        "fay.com",
        "sipes.com",
        "dickens.com",
        "rodriguez.net",
        "hamill.biz",
        "beahan.com",
        "lynch.net"
    ],
    "model_type": "Customer Group",
    "icon": "user-friends"
}

Request   

GET api/entities/customer-groups/{customer_group}

URL Parameters

customer_group  integer  
The ID of the customer group.

Customer Groups - Update

requires authentication

Update a Customer Group

Example request:

curl -X PUT \
    "https://portal.timetoreply.com/api/entities/customer-groups/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"Top Customers","emails":["customer_one@example.net"],"domains":["example.com"]}'
const url = new URL(
    "https://portal.timetoreply.com/api/entities/customer-groups/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "Top Customers",
    "emails": [
        "customer_one@example.net"
    ],
    "domains": [
        "example.com"
    ]
}

fetch(url, {
    method: "PUT",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "id": 1,
    "name": "Top Customers",
    "members": {
        "emails": [
            "customer_one@example.net"
        ],
        "domains": [
            "example.com"
        ]
    }
}

Request   

PUT api/entities/customer-groups/{customer_group}

PATCH api/entities/customer-groups/{customer_group}

URL Parameters

customer_group  integer  
The ID of the Customer Group to update.

Body Parameters

name  string  
The name of the Customer Group.

emails  string[] optional  
An array of customer email addresses.

domains  string[] optional  
An array of customer domains.

upload  file optional  
A CSV of customer domains and/or emails.

Customer Groups - Delete

requires authentication

Delete a Customer Group

Example request:

curl -X DELETE \
    "https://portal.timetoreply.com/api/entities/customer-groups/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/customer-groups/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "DELETE",
    headers,
}).then(response => response.json());

Example response (200):

{
    "status": "Customer group deleted."
}

Request   

DELETE api/entities/customer-groups/{customer_group}

URL Parameters

customer_group  integer  
The ID of the customer group.

Customer Groups - Store Hubspot

requires authentication

Store a Customer Group Based On Hubspot Rules

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/customer-groups-hubspot" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"Top Customers","selectedDataType":"email","filters":[{"propertyName":"customer_level","operator":"EQ","propertyValue":"Gold"},{"propertyName":"customer_level","operator":"EQ","propertyValue":"Gold"}]}'
const url = new URL(
    "https://portal.timetoreply.com/api/entities/customer-groups-hubspot"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "Top Customers",
    "selectedDataType": "email",
    "filters": [
        {
            "propertyName": "customer_level",
            "operator": "EQ",
            "propertyValue": "Gold"
        },
        {
            "propertyName": "customer_level",
            "operator": "EQ",
            "propertyValue": "Gold"
        }
    ]
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

"Contacts are being synced now, it will take some time to complete. You will be redirected now."

Request   

POST api/entities/customer-groups-hubspot

Body Parameters

name  string  
The name of the Customer Group.

selectedDataType  string optional  
The data type to sync, can be either email or domain.

filters  object[] optional  
An array of filter objects.

filters[].propertyName  string  
The hubspot property name to filter by.

filters[].operator  string  
The operator to use for the property.

filters[].propertyValue  string  
The hubspot property value.

Customer Groups - Update

requires authentication

Update a Customer Group Based On Hubspot Rules

Example request:

curl -X PUT \
    "https://portal.timetoreply.com/api/entities/customer-groups-hubspot/2" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"Top Customers","selectedDataType":"email","filters":[{"propertyName":"customer_level","operator":"EQ","propertyValue":"Gold"},{"propertyName":"customer_level","operator":"EQ","propertyValue":"Gold"}]}'
const url = new URL(
    "https://portal.timetoreply.com/api/entities/customer-groups-hubspot/2"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "Top Customers",
    "selectedDataType": "email",
    "filters": [
        {
            "propertyName": "customer_level",
            "operator": "EQ",
            "propertyValue": "Gold"
        },
        {
            "propertyName": "customer_level",
            "operator": "EQ",
            "propertyValue": "Gold"
        }
    ]
}

fetch(url, {
    method: "PUT",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

"Contacts are being synced now, it will take some time to complete. You will be redirected now."

Request   

PUT api/entities/customer-groups-hubspot/{customer_groups_hubspot}

PATCH api/entities/customer-groups-hubspot/{customer_groups_hubspot}

URL Parameters

customer_groups_hubspot  integer optional  
The ID of the hubspot customer group to update.

Body Parameters

name  string  
The name of the Customer Group.

selectedDataType  string optional  
The data type to sync, can be either email or domain.

filters  object[] optional  
An array of filter objects.

filters[].propertyName  string  
The hubspot property name to filter by.

filters[].operator  string  
The operator to use for the property.

filters[].propertyValue  string  
The hubspot property value.

Group Mailboxes - List

requires authentication

Show all Group Mailboxes

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/group-mailboxes?per_page=25&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/group-mailboxes"
);

let params = {
    "per_page": "25",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 1,
            "name": "Support",
            "email_usernames": [
                "support@timetoreply.com",
                "e.bins@timetoreply.com",
                "p.morissette@timetoreply.com",
                "a.kunde@timetoreply.com"
            ],
            "model_type": "Group Mailbox",
            "icon": "users"
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes?page=1",
    "from": 1,
    "last_page": 1,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes?page=1",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": null,
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": null,
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes",
    "per_page": 25,
    "prev_page_url": null,
    "to": 1,
    "total": 1
}

Request   

GET api/entities/group-mailboxes

Query Parameters

per_page  integer optional  
For paginated results, how many results per page. Max 200.

page  integer optional  
For paginated results, which page to get.

Group Mailboxes - Store

requires authentication

Store a Group Mailbox

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/group-mailboxes" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"Sales Mailbox","groupMailboxAddress":"sales@example.net","aliases":["info@example.net"]}'
const url = new URL(
    "https://portal.timetoreply.com/api/entities/group-mailboxes"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "Sales Mailbox",
    "groupMailboxAddress": "sales@example.net",
    "aliases": [
        "info@example.net"
    ]
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "group_mailbox": {
        "name": "Sales Mailbox",
        "company_id": 1,
        "updated_at": "2021-02-04 12:51:22",
        "created_at": "2021-02-04 12:51:22",
        "id": 2,
        "model_type": "Group Mailbox",
        "group_mailbox_address": null,
        "email_usernames": []
    },
    "stored_email": {
        "id": 15,
        "username": "sales",
        "domain_id": 126,
        "email_address": "sales@example.net"
    },
    "aliases": [
        {
            "id": 16,
            "username": "info",
            "domain_id": 126,
            "email_address": "info@example.net"
        }
    ]
}

Request   

POST api/entities/group-mailboxes

Body Parameters

name  string  
The name of the Group Mailbox.

groupMailboxAddress  string  
The email address of the Group Mailbox.

aliases  string[] optional  
An email alias for the Group Mailbox.

Group Mailboxes - Show

requires authentication

Show a single Group Mailbox

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/group-mailboxes/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/group-mailboxes/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "id": 1,
    "name": "Support",
    "email_usernames": [
        "support@timetoreply.com",
        "e.bins@timetoreply.com",
        "p.morissette@timetoreply.com",
        "a.kunde@timetoreply.com"
    ],
    "model_type": "Group Mailbox",
    "icon": "users"
}

Request   

GET api/entities/group-mailboxes/{group_mailbox}

URL Parameters

group_mailbox  integer  
The ID of the Group Mailbox.

Group Mailboxes - Update

requires authentication

Update a Group Mailbox

Example request:

curl -X PUT \
    "https://portal.timetoreply.com/api/entities/group-mailboxes/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"Sales Mailbox","groupMailboxAddress":"sales@example.net","aliases":["info@example.net"]}'
const url = new URL(
    "https://portal.timetoreply.com/api/entities/group-mailboxes/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "Sales Mailbox",
    "groupMailboxAddress": "sales@example.net",
    "aliases": [
        "info@example.net"
    ]
}

fetch(url, {
    method: "PUT",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "group_mailbox": {
        "id": 1,
        "company_id": 1,
        "name": "Sales Mailbox",
        "created_at": "2021-02-04 12:47:20",
        "updated_at": "2021-02-04 12:51:22",
        "model_type": "Group Mailbox",
        "group_mailbox_address": "support@timetoreply.com",
        "email_usernames": [
            {
                "id": 10,
                "username": "support",
                "domain_id": 8,
                "email_address": "support@timetoreply.com",
                "pivot": {
                    "email_usernameable_id": 1,
                    "email_username_id": 10,
                    "email_usernameable_type": "group_mailbox",
                    "label": "none"
                }
            }
        ]
    },
    "stored_email": {
        "id": 17,
        "username": "sales",
        "domain_id": 127,
        "email_address": "sales@example.net"
    },
    "aliases": [
        {
            "id": 18,
            "username": "info",
            "domain_id": 127,
            "email_address": "info@example.net"
        }
    ]
}

Request   

PUT api/entities/group-mailboxes/{group_mailbox}

PATCH api/entities/group-mailboxes/{group_mailbox}

URL Parameters

group_mailbox  integer  
The ID of the Group Mailbox to update.

Body Parameters

name  string  
The name of the Group Mailbox.

groupMailboxAddress  string  
The email address of the Group Mailbox.

aliases  string[] optional  
An array of email alias' for the Group Mailbox.

Group Mailboxes - Delete

requires authentication

Delete a Group Mailbox

Example request:

curl -X DELETE \
    "https://portal.timetoreply.com/api/entities/group-mailboxes/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/group-mailboxes/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "DELETE",
    headers,
}).then(response => response.json());

Example response (200):

{
    "status": "Group Mailbox deleted."
}

Request   

DELETE api/entities/group-mailboxes/{group_mailbox}

URL Parameters

group_mailbox  integer  
The ID of the Group Mailbox.

Group Mailbox Members - List

requires authentication

Show members of a Group Mailbox

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents?sort_by=name&direction=asc&per_page=15&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents"
);

let params = {
    "sort_by": "name",
    "direction": "asc",
    "per_page": "15",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 2,
            "name": "Petra Morissette",
            "email_usernames": [
                "p.morissette@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 1,
            "name": "Emmett Bins",
            "email_usernames": [
                "e.bins@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 3,
            "name": "Audie Kunde",
            "email_usernames": [
                "a.kunde@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
    "from": 1,
    "last_page": 1,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": null,
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": null,
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents",
    "per_page": 15,
    "prev_page_url": null,
    "to": 3,
    "total": 3
}

Request   

GET api/entities/group-mailboxes/{group_mailbox}/agents

URL Parameters

group_mailbox  integer  
The ID of the Group Mailbox to get Members of.

Query Parameters

sort_by  string optional  
The field to sort the mailboxes by.

direction  string optional  
Sort asc or desc.

per_page  number optional  
The number of mailboxes to show per page.

page  number optional  
The page number.

Group Mailbox Members - Store

requires authentication

Add a member to a Group Mailbox

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"ids":[1]}'
const url = new URL(
    "https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "ids": [
        1
    ]
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 2,
            "name": "Petra Morissette",
            "email_usernames": [
                "p.morissette@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 1,
            "name": "Emmett Bins",
            "email_usernames": [
                "e.bins@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 3,
            "name": "Audie Kunde",
            "email_usernames": [
                "a.kunde@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
    "from": 1,
    "last_page": 1,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": null,
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": null,
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents",
    "per_page": 25,
    "prev_page_url": null,
    "to": 3,
    "total": 3
}

Request   

POST api/entities/group-mailboxes/{group_mailbox}/agents

URL Parameters

group_mailbox  integer  
The ID of the Group Mailbox.

Body Parameters

ids  integer[]  
An array of Mailbox IDs to add as a Group Mailbox Member.

Group Mailbox Members - Delete

requires authentication

Remove a member from a Group Mailbox

Example request:

curl -X DELETE \
    "https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"ids":[1]}'
const url = new URL(
    "https://portal.timetoreply.com/api/entities/group-mailboxes/1/agents"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "ids": [
        1
    ]
}

fetch(url, {
    method: "DELETE",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 2,
            "name": "Petra Morissette",
            "email_usernames": [
                "p.morissette@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 3,
            "name": "Audie Kunde",
            "email_usernames": [
                "a.kunde@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
    "from": 1,
    "last_page": 1,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": null,
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": null,
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/group-mailboxes\/1\/agents",
    "per_page": 25,
    "prev_page_url": null,
    "to": 2,
    "total": 2
}

Request   

DELETE api/entities/group-mailboxes/{group_mailbox}/agents

URL Parameters

group_mailbox  integer  
The ID of the Group Mailbox.

Body Parameters

ids  integer[]  
An array of Mailbox IDs to remove as a Group Mailbox Member.

Teams - List

requires authentication

Show all teams

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/teams?per_page=25&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/teams"
);

let params = {
    "per_page": "25",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 1,
            "name": "US Sales Team",
            "email_usernames": [
                "e.bins@timetoreply.com",
                "p.morissette@timetoreply.com",
                "a.kunde@timetoreply.com"
            ],
            "model_type": "Team",
            "icon": "handshake"
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams?page=1",
    "from": 1,
    "last_page": 1,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams?page=1",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": null,
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": null,
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/teams",
    "per_page": 25,
    "prev_page_url": null,
    "to": 1,
    "total": 1
}

Request   

GET api/entities/teams

Query Parameters

per_page  integer optional  
For paginated results, how many results per page. Max 200.

page  integer optional  
For paginated results, which page to get.

Teams - Store

requires authentication

Store a new Team

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/teams" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"US Support Team"}'
const url = new URL(
    "https://portal.timetoreply.com/api/entities/teams"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "US Support Team"
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "id": 2,
    "name": "US Support Team",
    "model_type": "Team",
    "icon": "handshake"
}

Request   

POST api/entities/teams

Body Parameters

name  string  
The name of the Team.

Teams - Show

requires authentication

Show a single Team

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/teams/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/teams/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "id": 1,
    "name": "US Sales Team",
    "email_usernames": [
        "e.bins@timetoreply.com",
        "p.morissette@timetoreply.com",
        "a.kunde@timetoreply.com"
    ],
    "model_type": "Team",
    "icon": "handshake"
}

Request   

GET api/entities/teams/{team}

URL Parameters

team  integer  
The ID of the Team.

Teams - Update

requires authentication

Update a Team

Example request:

curl -X PUT \
    "https://portal.timetoreply.com/api/entities/teams/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"name":"US Support Team"}'
const url = new URL(
    "https://portal.timetoreply.com/api/entities/teams/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "name": "US Support Team"
}

fetch(url, {
    method: "PUT",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "id": 1,
    "name": "US Support Team",
    "email_usernames": [
        "e.bins@timetoreply.com",
        "p.morissette@timetoreply.com",
        "a.kunde@timetoreply.com"
    ],
    "model_type": "Team",
    "icon": "handshake"
}

Request   

PUT api/entities/teams/{team}

PATCH api/entities/teams/{team}

URL Parameters

team  integer  
The ID of the Team.

Body Parameters

name  string  
The name of the Team.

Teams - Delete

requires authentication

Delete a Team

Example request:

curl -X DELETE \
    "https://portal.timetoreply.com/api/entities/teams/1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/teams/1"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "DELETE",
    headers,
}).then(response => response.json());

Example response (200):

{
    "status": "Team deleted."
}

Request   

DELETE api/entities/teams/{team}

URL Parameters

team  integer  
The ID of the Team.

Team Members - List

requires authentication

Show members of a Team

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/entities/teams/1/agents?sort_by=name&direction=asc&per_page=15&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/entities/teams/1/agents"
);

let params = {
    "sort_by": "name",
    "direction": "asc",
    "per_page": "15",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 2,
            "name": "Petra Morissette",
            "email_usernames": [
                "p.morissette@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 1,
            "name": "Emmett Bins",
            "email_usernames": [
                "e.bins@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 3,
            "name": "Audie Kunde",
            "email_usernames": [
                "a.kunde@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
    "from": 1,
    "last_page": 1,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": null,
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": null,
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents",
    "per_page": 15,
    "prev_page_url": null,
    "to": 3,
    "total": 3
}

Request   

GET api/entities/teams/{team}/agents

URL Parameters

team  integer  
The ID of the Team to get Members of.

Query Parameters

sort_by  string optional  
The field to sort the mailboxes by.

direction  string optional  
Sort asc or desc.

per_page  number optional  
The number of mailboxes to show per page.

page  number optional  
The page number.

Team Members - Store

requires authentication

Add a member to a Team

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/entities/teams/1/agents" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"ids":[1]}'
const url = new URL(
    "https://portal.timetoreply.com/api/entities/teams/1/agents"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "ids": [
        1
    ]
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 2,
            "name": "Petra Morissette",
            "email_usernames": [
                "p.morissette@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 1,
            "name": "Emmett Bins",
            "email_usernames": [
                "e.bins@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 3,
            "name": "Audie Kunde",
            "email_usernames": [
                "a.kunde@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
    "from": 1,
    "last_page": 1,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": null,
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": null,
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents",
    "per_page": 25,
    "prev_page_url": null,
    "to": 3,
    "total": 3
}

Request   

POST api/entities/teams/{team}/agents

URL Parameters

team  integer  
The ID of the Team.

Body Parameters

ids  integer[]  
An array of Mailbox IDs to add as a Team Member.

Team Members - Delete

requires authentication

Remove a member from a Team

Example request:

curl -X DELETE \
    "https://portal.timetoreply.com/api/entities/teams/1/agents" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"ids":[1]}'
const url = new URL(
    "https://portal.timetoreply.com/api/entities/teams/1/agents"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "ids": [
        1
    ]
}

fetch(url, {
    method: "DELETE",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "current_page": 1,
    "data": [
        {
            "id": 2,
            "name": "Petra Morissette",
            "email_usernames": [
                "p.morissette@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 3,
            "name": "Audie Kunde",
            "email_usernames": [
                "a.kunde@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        }
    ],
    "first_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
    "from": 1,
    "last_page": 1,
    "last_page_url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
    "links": [
        {
            "url": null,
            "label": "« Previous",
            "active": false
        },
        {
            "url": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents?page=1",
            "label": 1,
            "active": true
        },
        {
            "url": null,
            "label": "Next »",
            "active": false
        }
    ],
    "next_page_url": null,
    "path": "https:\/\/portal.timetoreply.com\/api\/entities\/teams\/1\/agents",
    "per_page": 25,
    "prev_page_url": null,
    "to": 2,
    "total": 2
}

Request   

DELETE api/entities/teams/{team}/agents

URL Parameters

team  integer  
The ID of the Team.

Body Parameters

ids  integer[]  
An array of Mailbox IDs to remove as a Team Member.

Filters - List

requires authentication

List all current filters and entities

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/tools/settings/message-filters/all-thread-filter-data" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/tools/settings/message-filters/all-thread-filter-data"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "advanced_filters_count": {
        "active": 0,
        "total": 1
    },
    "domain_and_email_filters": {
        "domains": 1,
        "emails": 1
    },
    "agents": [
        {
            "id": 1,
            "name": "Emmett Bins",
            "email_usernames": [
                "e.bins@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 2,
            "name": "Petra Morissette",
            "email_usernames": [
                "p.morissette@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        },
        {
            "id": 3,
            "name": "Audie Kunde",
            "email_usernames": [
                "a.kunde@timetoreply.com"
            ],
            "model_type": "Agent",
            "icon": "user-plus"
        }
    ],
    "teams": [
        {
            "id": 1,
            "name": "US Sales Team",
            "email_usernames": [
                "e.bins@timetoreply.com",
                "p.morissette@timetoreply.com",
                "a.kunde@timetoreply.com"
            ],
            "model_type": "Team",
            "icon": "handshake"
        }
    ],
    "group_mailboxes": [
        {
            "id": 1,
            "name": "Support",
            "email_usernames": [
                "support@timetoreply.com",
                "e.bins@timetoreply.com",
                "p.morissette@timetoreply.com",
                "a.kunde@timetoreply.com"
            ],
            "model_type": "Group Mailbox",
            "icon": "users"
        }
    ],
    "customer_groups": [
        {
            "id": 1,
            "name": "Top Revenue Customers",
            "email_usernames": [
                "emmy.cummerata@green.com",
                "zane.langworth@lowe.com",
                "rutherford.mozell@yahoo.com",
                "praynor@gibson.com",
                "rickey.spinka@mcglynn.com",
                "camren36@koss.com",
                "kamren50@lebsack.com",
                "heidenreich.felton@rolfson.com",
                "tking@hotmail.com",
                "orie61@hessel.com",
                "wkutch@feest.com",
                "wdibbert@marvin.info",
                "bart.walter@skiles.org",
                "pwindler@kshlerin.com",
                "jalyn18@paucek.net",
                "emory88@schaden.com",
                "herzog.kendall@jaskolski.com",
                "ustiedemann@pagac.org",
                "zweber@reinger.org",
                "rmetz@hartmann.com",
                "william.rowe@stehr.com",
                "robert40@emard.net",
                "jayde.hermiston@nienow.com",
                "ursula.zemlak@grady.biz",
                "fhermann@mcclure.com",
                "kiley89@mraz.com",
                "vanessa83@goyette.com",
                "ftromp@walter.com",
                "rhoeger@orn.com",
                "pattie.kohler@dietrich.com",
                "closed@timetoreply.com",
                "beier.kelsie@rodriguez.org",
                "bcarter@pfeffer.biz",
                "cornell.oconner@gottlieb.net",
                "rosalinda.effertz@emard.com",
                "lang.cynthia@bogisich.com",
                "hhackett@bayer.com",
                "zieme.renee@kulas.org",
                "conner.schamberger@jacobi.com",
                "julianne.toy@gusikowski.com",
                "berta.berge@collier.com",
                "demetris.bartoletti@kirlin.com",
                "hstamm@russel.net",
                "gladys.nader@hotmail.com",
                "schuster.vilma@schumm.com",
                "awillms@ledner.org",
                "lolita.hoppe@kertzmann.biz",
                "jeffery16@ohara.info",
                "jeremie.von@gusikowski.com",
                "anita.johns@huels.net",
                "hortense.walter@flatley.com",
                "hartmann.hailee@prohaska.org",
                "satterfield.maia@carroll.org",
                "karelle.wisoky@zemlak.com",
                "tkozey@dibbert.biz",
                "delilah07@moen.com",
                "nparker@wunsch.com",
                "rhuel@runte.net",
                "ned34@wisoky.org",
                "bratke@shanahan.org",
                "eleanore.ernser@keeling.info",
                "geo03@koepp.net",
                "itzel.greenholt@hermann.com",
                "harris.alysson@terry.com",
                "kassulke.gene@jaskolski.com",
                "molly36@borer.com",
                "bashirian.casandra@corwin.info",
                "rath.monte@kuhn.com",
                "darren65@runte.net",
                "isidro58@mohr.info",
                "jacynthe31@hotmail.com",
                "wwisoky@ohara.com",
                "little.heather@schmitt.com",
                "corine36@torphy.com",
                "skyla.herman@grant.com",
                "amina.thompson@ziemann.com",
                "sanford23@becker.org",
                "kuvalis.ike@buckridge.info",
                "lourdes43@cruickshank.net",
                "terrell.haley@raynor.org",
                "ocie45@windler.com",
                "jewell.upton@kulas.info",
                "herta24@koss.com",
                "vesta.spencer@shanahan.biz",
                "ryan.pearline@schuster.biz",
                "muller.jalon@hudson.com",
                "kuhlman.antonina@yahoo.com",
                "tweber@crist.com",
                "mallory96@sanford.com",
                "nikolaus.sigrid@schultz.net",
                "keshaun58@turner.org",
                "lessie.lehner@frami.com",
                "pwilkinson@jacobi.info",
                "windler.cristopher@gutkowski.com",
                "burdette.orn@williamson.com",
                "mills.delfina@ondricka.com",
                "yost.norberto@daniel.info",
                "melba37@terry.com",
                "abrekke@goyette.biz",
                "aliya97@schmidt.com",
                "swift.ashley@ortiz.biz",
                "vcummings@reynolds.com",
                "jacobson.sheldon@pouros.com",
                "katharina06@hills.com",
                "dahlia67@koepp.org",
                "kristin.donnelly@hotmail.com"
            ],
            "customer_domains": [
                "jenkins.com",
                "ebert.com",
                "yahoo.com",
                "beer.org",
                "leffler.net",
                "keebler.com",
                "kihn.net",
                "okon.com",
                "bednar.info",
                "barrows.com",
                "runolfsson.com",
                "huel.biz",
                "bauch.com",
                "parisian.com",
                "lowe.org",
                "bogisich.org",
                "bechtelar.net",
                "feeney.com",
                "brown.com",
                "gulgowski.biz",
                "kirlin.com",
                "christiansen.com",
                "gibson.net",
                "abbott.info",
                "ratke.com",
                "adams.com",
                "streich.com",
                "boehm.org",
                "okeefe.com",
                "klocko.com",
                "erdman.com",
                "bergstrom.com",
                "pfeffer.com",
                "gmail.com",
                "reilly.com",
                "pagac.com",
                "kemmer.biz",
                "crooks.com",
                "schulist.com",
                "purdy.org",
                "rath.com",
                "beatty.com",
                "nolan.biz",
                "kuvalis.com",
                "mraz.info",
                "nikolaus.com",
                "cummerata.info",
                "rolfson.org",
                "emard.com",
                "kuphal.com",
                "russel.com",
                "turcotte.com",
                "kiehn.com",
                "strosin.com",
                "rodriguez.com",
                "schuppe.com",
                "waters.net",
                "jacobson.com",
                "oberbrunner.net",
                "gutkowski.com",
                "cruickshank.org",
                "haley.biz",
                "moen.com",
                "marquardt.net",
                "boyle.com",
                "macejkovic.net",
                "conroy.com",
                "schultz.net",
                "predovic.net",
                "luettgen.biz",
                "simonis.com",
                "mitchell.com",
                "farrell.net",
                "kutch.info",
                "weber.biz",
                "glover.info",
                "toy.biz",
                "fritsch.org",
                "kautzer.com",
                "anderson.com",
                "littel.com",
                "tremblay.com",
                "douglas.org",
                "keeling.net",
                "rowe.com",
                "botsford.net",
                "doyle.info",
                "koss.com",
                "walter.com",
                "rutherford.net",
                "kling.com",
                "bogisich.com",
                "fay.com",
                "sipes.com",
                "dickens.com",
                "rodriguez.net",
                "hamill.biz",
                "beahan.com",
                "lynch.net"
            ],
            "model_type": "Customer Group",
            "icon": "user-friends"
        },
        {
            "id": 2,
            "name": "Hubspot Customer Group",
            "email_usernames": [
                "emmy.cummerata@green.com",
                "zane.langworth@lowe.com",
                "rutherford.mozell@yahoo.com",
                "praynor@gibson.com",
                "rickey.spinka@mcglynn.com",
                "camren36@koss.com",
                "kamren50@lebsack.com",
                "heidenreich.felton@rolfson.com",
                "tking@hotmail.com",
                "orie61@hessel.com",
                "wkutch@feest.com",
                "wdibbert@marvin.info",
                "bart.walter@skiles.org",
                "pwindler@kshlerin.com",
                "jalyn18@paucek.net",
                "emory88@schaden.com",
                "herzog.kendall@jaskolski.com",
                "ustiedemann@pagac.org",
                "zweber@reinger.org",
                "rmetz@hartmann.com",
                "william.rowe@stehr.com",
                "robert40@emard.net",
                "jayde.hermiston@nienow.com",
                "ursula.zemlak@grady.biz",
                "fhermann@mcclure.com",
                "kiley89@mraz.com",
                "vanessa83@goyette.com",
                "ftromp@walter.com",
                "rhoeger@orn.com",
                "pattie.kohler@dietrich.com",
                "closed@timetoreply.com",
                "beier.kelsie@rodriguez.org",
                "bcarter@pfeffer.biz",
                "cornell.oconner@gottlieb.net",
                "rosalinda.effertz@emard.com",
                "lang.cynthia@bogisich.com",
                "hhackett@bayer.com",
                "zieme.renee@kulas.org",
                "conner.schamberger@jacobi.com",
                "julianne.toy@gusikowski.com",
                "berta.berge@collier.com",
                "demetris.bartoletti@kirlin.com",
                "hstamm@russel.net",
                "gladys.nader@hotmail.com",
                "schuster.vilma@schumm.com",
                "awillms@ledner.org",
                "lolita.hoppe@kertzmann.biz",
                "jeffery16@ohara.info",
                "jeremie.von@gusikowski.com",
                "anita.johns@huels.net",
                "hortense.walter@flatley.com",
                "hartmann.hailee@prohaska.org",
                "satterfield.maia@carroll.org",
                "karelle.wisoky@zemlak.com",
                "tkozey@dibbert.biz",
                "delilah07@moen.com",
                "nparker@wunsch.com",
                "rhuel@runte.net",
                "ned34@wisoky.org",
                "bratke@shanahan.org",
                "eleanore.ernser@keeling.info",
                "geo03@koepp.net",
                "itzel.greenholt@hermann.com",
                "harris.alysson@terry.com",
                "kassulke.gene@jaskolski.com",
                "molly36@borer.com",
                "bashirian.casandra@corwin.info",
                "rath.monte@kuhn.com",
                "darren65@runte.net",
                "isidro58@mohr.info",
                "jacynthe31@hotmail.com",
                "wwisoky@ohara.com",
                "little.heather@schmitt.com",
                "corine36@torphy.com",
                "skyla.herman@grant.com",
                "amina.thompson@ziemann.com",
                "sanford23@becker.org",
                "kuvalis.ike@buckridge.info",
                "lourdes43@cruickshank.net",
                "terrell.haley@raynor.org",
                "ocie45@windler.com",
                "jewell.upton@kulas.info",
                "herta24@koss.com",
                "vesta.spencer@shanahan.biz",
                "ryan.pearline@schuster.biz",
                "muller.jalon@hudson.com",
                "kuhlman.antonina@yahoo.com",
                "tweber@crist.com",
                "mallory96@sanford.com",
                "nikolaus.sigrid@schultz.net",
                "keshaun58@turner.org",
                "lessie.lehner@frami.com",
                "pwilkinson@jacobi.info",
                "windler.cristopher@gutkowski.com",
                "burdette.orn@williamson.com",
                "mills.delfina@ondricka.com",
                "yost.norberto@daniel.info",
                "melba37@terry.com",
                "abrekke@goyette.biz",
                "aliya97@schmidt.com",
                "swift.ashley@ortiz.biz",
                "vcummings@reynolds.com",
                "jacobson.sheldon@pouros.com",
                "katharina06@hills.com",
                "dahlia67@koepp.org",
                "kristin.donnelly@hotmail.com"
            ],
            "customer_domains": [
                "jenkins.com",
                "ebert.com",
                "yahoo.com",
                "beer.org",
                "leffler.net",
                "keebler.com",
                "kihn.net",
                "okon.com",
                "bednar.info",
                "barrows.com",
                "runolfsson.com",
                "huel.biz",
                "bauch.com",
                "parisian.com",
                "lowe.org",
                "bogisich.org",
                "bechtelar.net",
                "feeney.com",
                "brown.com",
                "gulgowski.biz",
                "kirlin.com",
                "christiansen.com",
                "gibson.net",
                "abbott.info",
                "ratke.com",
                "adams.com",
                "streich.com",
                "boehm.org",
                "okeefe.com",
                "klocko.com",
                "erdman.com",
                "bergstrom.com",
                "pfeffer.com",
                "gmail.com",
                "reilly.com",
                "pagac.com",
                "kemmer.biz",
                "crooks.com",
                "schulist.com",
                "purdy.org",
                "rath.com",
                "beatty.com",
                "nolan.biz",
                "kuvalis.com",
                "mraz.info",
                "nikolaus.com",
                "cummerata.info",
                "rolfson.org",
                "emard.com",
                "kuphal.com",
                "russel.com",
                "turcotte.com",
                "kiehn.com",
                "strosin.com",
                "rodriguez.com",
                "schuppe.com",
                "waters.net",
                "jacobson.com",
                "oberbrunner.net",
                "gutkowski.com",
                "cruickshank.org",
                "haley.biz",
                "moen.com",
                "marquardt.net",
                "boyle.com",
                "macejkovic.net",
                "conroy.com",
                "schultz.net",
                "predovic.net",
                "luettgen.biz",
                "simonis.com",
                "mitchell.com",
                "farrell.net",
                "kutch.info",
                "weber.biz",
                "glover.info",
                "toy.biz",
                "fritsch.org",
                "kautzer.com",
                "anderson.com",
                "littel.com",
                "tremblay.com",
                "douglas.org",
                "keeling.net",
                "rowe.com",
                "botsford.net",
                "doyle.info",
                "koss.com",
                "walter.com",
                "rutherford.net",
                "kling.com",
                "bogisich.com",
                "fay.com",
                "sipes.com",
                "dickens.com",
                "rodriguez.net",
                "hamill.biz",
                "beahan.com",
                "lynch.net"
            ],
            "model_type": "Customer Group",
            "icon": "user-friends"
        }
    ],
    "customers": [
        {
            "id": 1,
            "name": "top@customer.com",
            "email_usernames": [
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}

Request   

GET api/tools/settings/message-filters/all-thread-filter-data

Mailboxes - Invite As Users

requires authentication

Invite a selection of mailboxes as users

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/tools/users/invite-as-users" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"ids":[1]}'
const url = new URL(
    "https://portal.timetoreply.com/api/tools/users/invite-as-users"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "ids": [
        1
    ]
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (202):

[
    1
]

Request   

POST api/tools/users/invite-as-users

Body Parameters

ids  integer[]  
The IDs of the agents/mailboxes to invite as a user.

Logs

Conversations - Report

requires authentication

Conversation (Thread) Logs data

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/logs/conversations?from=2020-01-01&to=2020-01-08&model=My+Company&model_type=Internal&exclude_cc=&model_com=Top+Revenue+Customers&model_type_com=Customer+Group&exclude_cc_com=&exclusive=&label=INBOX&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&replies_over=15&message_replies_over=15&no_reply_for=15&per_page=25&sort_by=last_received_at_date_time&direction=desc&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/logs/conversations"
);

let params = {
    "from": "2020-01-01",
    "to": "2020-01-08",
    "model": "My Company",
    "model_type": "Internal",
    "exclude_cc": "",
    "model_com": "Top Revenue Customers",
    "model_type_com": "Customer Group",
    "exclude_cc_com": "",
    "exclusive": "",
    "label": "INBOX",
    "thread_type": "inbound,outbound,internal",
    "thread_status": "internal,await-customer,closed,await-agent",
    "has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
    "classification": "calculating,first,reply,reply-all,forward",
    "messageType": "inbound,outbound,internal",
    "replies_over": "15",
    "message_replies_over": "15",
    "no_reply_for": "15",
    "per_page": "25",
    "sort_by": "last_received_at_date_time",
    "direction": "desc",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "threads": {
        "current_page": 1,
        "data": [
            {
                "id": 1340,
                "init_agent_reply_time": 4912,
                "init_agent_action_time": 4912,
                "total_agent_reply_time": 7654,
                "last_received_at_date_time": "Feb 4th 2021 12:11:22",
                "thread_type": "inbound",
                "thread_status": "await-customer",
                "raw_init_agent_reply_time": 4912,
                "init_agent_reply_message_id": "1499383181SSvCjFjFyz@n399NCxYoJfRo5uJyDB55rBVf.aWTG",
                "init_reply_agent_id": 1,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "01h:21m:52s",
                "friendly_raw_initial_reply_time": "01h:21m:52s",
                "friendly_total_reply_time": "02h:07m:34s",
                "microsoft_conversations": [
                    "GJEYV8mQ2s3YwNXdIn"
                ],
                "email_usernames": [
                    "heidenreich.felton@rolfson.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "heidenreich.felton@rolfson.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com",
                    "heidenreich.felton@rolfson.com"
                ],
                "email_usernames_received": [
                    "e.bins@timetoreply.com",
                    "heidenreich.felton@rolfson.com"
                ],
                "email_domains": [
                    "rolfson.com",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-04 10:03:48",
                    "2021-02-04 11:25:40",
                    "2021-02-04 11:55:39",
                    "2021-02-04 12:11:22"
                ],
                "message_classifications": [
                    "first",
                    "reply"
                ],
                "message_subjects": [
                    "Sed veritatis voluptas doloremque nam maiores.",
                    "RE: Sed veritatis voluptas doloremque nam maiores."
                ],
                "messages": [
                    {
                        "internet_message_id": "1546006331wFIERAK3M4@ujltgrOj27cb15cPB2tOwnUf5.Bino",
                        "date_time": "Feb 4th 2021 12:11:22",
                        "subject": "RE: Sed veritatis voluptas doloremque nam maiores.",
                        "references": [
                            "1475187262Mzu8V1Scmz@wC80DglBQyO0DV1ujWMDgluoO.56vX",
                            "1499383181SSvCjFjFyz@n399NCxYoJfRo5uJyDB55rBVf.aWTG",
                            "1596281105N35iZWhwZD@7QQFy2C9JOtvZYaOtMyAFP5lX.OdKZ"
                        ],
                        "replytime": 943,
                        "classification": "reply",
                        "raw_replytime": 943,
                        "friendly_reply_time": "15m:43s",
                        "friendly_raw_reply_time": "15m:43s",
                        "email_domains": [
                            "timetoreply.com",
                            "rolfson.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "rolfson.com"
                        ],
                        "email_domains_received": [
                            "rolfson.com"
                        ],
                        "email_usernames": [
                            "e.bins@timetoreply.com",
                            "heidenreich.felton@rolfson.com"
                        ],
                        "email_usernames_from": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "heidenreich.felton@rolfson.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "heidenreich.felton@rolfson.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1340
                        ],
                        "message_type": "outbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612440682,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1596281105N35iZWhwZD@7QQFy2C9JOtvZYaOtMyAFP5lX.OdKZ",
                        "date_time": "Feb 4th 2021 11:55:39",
                        "subject": "RE: Sed veritatis voluptas doloremque nam maiores.",
                        "references": [
                            "1475187262Mzu8V1Scmz@wC80DglBQyO0DV1ujWMDgluoO.56vX",
                            "1499383181SSvCjFjFyz@n399NCxYoJfRo5uJyDB55rBVf.aWTG"
                        ],
                        "replytime": 1799,
                        "classification": "reply",
                        "raw_replytime": 1799,
                        "friendly_reply_time": "29m:59s",
                        "friendly_raw_reply_time": "29m:59s",
                        "email_domains": [
                            "rolfson.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "rolfson.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "heidenreich.felton@rolfson.com",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "heidenreich.felton@rolfson.com"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1340
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612439739,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    },
                    {
                        "internet_message_id": "1499383181SSvCjFjFyz@n399NCxYoJfRo5uJyDB55rBVf.aWTG",
                        "date_time": "Feb 4th 2021 11:25:40",
                        "subject": "RE: Sed veritatis voluptas doloremque nam maiores.",
                        "references": [
                            "1475187262Mzu8V1Scmz@wC80DglBQyO0DV1ujWMDgluoO.56vX"
                        ],
                        "replytime": 4912,
                        "classification": "reply",
                        "raw_replytime": 4912,
                        "friendly_reply_time": "01h:21m:52s",
                        "friendly_raw_reply_time": "01h:21m:52s",
                        "email_domains": [
                            "timetoreply.com",
                            "rolfson.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "rolfson.com"
                        ],
                        "email_domains_received": [
                            "rolfson.com"
                        ],
                        "email_usernames": [
                            "e.bins@timetoreply.com",
                            "heidenreich.felton@rolfson.com"
                        ],
                        "email_usernames_from": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "heidenreich.felton@rolfson.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "heidenreich.felton@rolfson.com"
                        ],
                        "is_initial_reply": true,
                        "thread_ids": [
                            1340
                        ],
                        "message_type": "outbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612437940,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1475187262Mzu8V1Scmz@wC80DglBQyO0DV1ujWMDgluoO.56vX",
                        "date_time": "Feb 4th 2021 10:03:48",
                        "subject": "Sed veritatis voluptas doloremque nam maiores.",
                        "references": null,
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "rolfson.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "rolfson.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "heidenreich.felton@rolfson.com",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "heidenreich.felton@rolfson.com"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1340
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612433028,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    }
                ],
                "labels": [],
                "has_contact_success": true,
                "contact_success_time": 6711,
                "contact_reply_time": 1799,
                "subject": "RE: Sed veritatis voluptas doloremque nam maiores.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 1362,
                "init_agent_reply_time": 357,
                "init_agent_action_time": 357,
                "total_agent_reply_time": 2899,
                "last_received_at_date_time": "Feb 4th 2021 11:19:33",
                "thread_type": "inbound",
                "thread_status": "await-customer",
                "raw_init_agent_reply_time": 357,
                "init_agent_reply_message_id": "1521912571Yg3tDiDJ5l@IX95JjKOxAsCJXTLZdfR1U5N0.FphK",
                "init_reply_agent_id": 1,
                "time_to_close": null,
                "raw_time_to_close": null,
                "friendly_initial_reply_time": "05m:57s",
                "friendly_raw_initial_reply_time": "05m:57s",
                "friendly_total_reply_time": "48m:19s",
                "microsoft_conversations": [
                    "rBThUeXsdYPl93CC84"
                ],
                "email_usernames": [
                    "praynor@gibson.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "praynor@gibson.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com",
                    "praynor@gibson.com"
                ],
                "email_usernames_received": [
                    "e.bins@timetoreply.com",
                    "praynor@gibson.com"
                ],
                "email_domains": [
                    "gibson.com",
                    "timetoreply.com"
                ],
                "date_times": [
                    "2021-02-04 10:31:14",
                    "2021-02-04 10:37:11",
                    "2021-02-04 11:00:58",
                    "2021-02-04 11:19:33"
                ],
                "message_classifications": [
                    "first",
                    "reply"
                ],
                "message_subjects": [
                    "Voluptatem nesciunt consequatur et sint id.",
                    "RE: Voluptatem nesciunt consequatur et sint id."
                ],
                "messages": [
                    {
                        "internet_message_id": "15299632902VUItvTGD5@N3g5CwLCC4ZFIDVTXimPswvOU.vbU8",
                        "date_time": "Feb 4th 2021 11:19:33",
                        "subject": "RE: Voluptatem nesciunt consequatur et sint id.",
                        "references": [
                            "15282681594nbdpRcyxk@2EssxlfWpMCV9ad8PjsPQTCRo.Y6GU",
                            "1521912571Yg3tDiDJ5l@IX95JjKOxAsCJXTLZdfR1U5N0.FphK",
                            "1572465598T28nk1UzYT@fJZkIGb8MEm3TyLLlnUDQLt7G.xgzg"
                        ],
                        "replytime": 1115,
                        "classification": "reply",
                        "raw_replytime": 1115,
                        "friendly_reply_time": "18m:35s",
                        "friendly_raw_reply_time": "18m:35s",
                        "email_domains": [
                            "timetoreply.com",
                            "gibson.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "gibson.com"
                        ],
                        "email_domains_received": [
                            "gibson.com"
                        ],
                        "email_usernames": [
                            "e.bins@timetoreply.com",
                            "praynor@gibson.com"
                        ],
                        "email_usernames_from": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "praynor@gibson.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "praynor@gibson.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1362
                        ],
                        "message_type": "outbound",
                        "labels": [
                            "UNREAD"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612437573,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "1572465598T28nk1UzYT@fJZkIGb8MEm3TyLLlnUDQLt7G.xgzg",
                        "date_time": "Feb 4th 2021 11:00:58",
                        "subject": "RE: Voluptatem nesciunt consequatur et sint id.",
                        "references": [
                            "15282681594nbdpRcyxk@2EssxlfWpMCV9ad8PjsPQTCRo.Y6GU",
                            "1521912571Yg3tDiDJ5l@IX95JjKOxAsCJXTLZdfR1U5N0.FphK"
                        ],
                        "replytime": 1427,
                        "classification": "reply",
                        "raw_replytime": 1427,
                        "friendly_reply_time": "23m:47s",
                        "friendly_raw_reply_time": "23m:47s",
                        "email_domains": [
                            "gibson.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "gibson.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "praynor@gibson.com",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "praynor@gibson.com"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1362
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612436458,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    },
                    {
                        "internet_message_id": "1521912571Yg3tDiDJ5l@IX95JjKOxAsCJXTLZdfR1U5N0.FphK",
                        "date_time": "Feb 4th 2021 10:37:11",
                        "subject": "RE: Voluptatem nesciunt consequatur et sint id.",
                        "references": [
                            "15282681594nbdpRcyxk@2EssxlfWpMCV9ad8PjsPQTCRo.Y6GU"
                        ],
                        "replytime": 357,
                        "classification": "reply",
                        "raw_replytime": 357,
                        "friendly_reply_time": "05m:57s",
                        "friendly_raw_reply_time": "05m:57s",
                        "email_domains": [
                            "timetoreply.com",
                            "gibson.com"
                        ],
                        "email_domains_from": [
                            "timetoreply.com"
                        ],
                        "email_domains_to": [
                            "gibson.com"
                        ],
                        "email_domains_received": [
                            "gibson.com"
                        ],
                        "email_usernames": [
                            "e.bins@timetoreply.com",
                            "praynor@gibson.com"
                        ],
                        "email_usernames_from": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_to": [
                            "praynor@gibson.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "praynor@gibson.com"
                        ],
                        "is_initial_reply": true,
                        "thread_ids": [
                            1362
                        ],
                        "message_type": "outbound",
                        "labels": [
                            "INBOX",
                            "CATEGORY_FORUMS",
                            "CATEGORY_UPDATES"
                        ],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612435031,
                        "reply_is_relevant": true,
                        "reply_is_outlier": false,
                        "agents_read_status": []
                    },
                    {
                        "internet_message_id": "15282681594nbdpRcyxk@2EssxlfWpMCV9ad8PjsPQTCRo.Y6GU",
                        "date_time": "Feb 4th 2021 10:31:14",
                        "subject": "Voluptatem nesciunt consequatur et sint id.",
                        "references": null,
                        "replytime": null,
                        "classification": "first",
                        "raw_replytime": null,
                        "friendly_reply_time": "N\/A",
                        "friendly_raw_reply_time": "N\/A",
                        "email_domains": [
                            "gibson.com",
                            "timetoreply.com"
                        ],
                        "email_domains_from": [
                            "gibson.com"
                        ],
                        "email_domains_to": [
                            "timetoreply.com"
                        ],
                        "email_domains_received": [
                            "timetoreply.com"
                        ],
                        "email_usernames": [
                            "praynor@gibson.com",
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_from": [
                            "praynor@gibson.com"
                        ],
                        "email_usernames_to": [
                            "e.bins@timetoreply.com"
                        ],
                        "email_usernames_cc": [],
                        "email_usernames_received": [
                            "e.bins@timetoreply.com"
                        ],
                        "is_initial_reply": false,
                        "thread_ids": [
                            1362
                        ],
                        "message_type": "inbound",
                        "labels": [],
                        "is_closing_email": false,
                        "is_included_in_stats": true,
                        "timestamp": 1612434674,
                        "reply_is_relevant": false,
                        "reply_is_outlier": false,
                        "agents_read_status": {
                            "e.bins@timetoreply.com": true
                        }
                    }
                ],
                "labels": [
                    "INBOX",
                    "CATEGORY_FORUMS",
                    "CATEGORY_UPDATES",
                    "UNREAD"
                ],
                "has_contact_success": true,
                "contact_success_time": 1784,
                "contact_reply_time": 1427,
                "subject": "RE: Voluptatem nesciunt consequatur et sint id.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            },
            {
                "id": 1349,
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                "contact_reply_time": null,
                "subject": "Id assumenda velit consequatur quidem incidunt ipsum quibusdam.",
                "initial_reply_is_relevant": true,
                "initial_reply_is_outlier": false,
                "friendly_time_to_close": "N\/A",
                "friendly_raw_time_to_close": "N\/A"
            }
        ],
        "first_page_url": "https:\/\/portal.timetoreply.com\/api\/logs\/conversations?page=1",
        "from": 1,
        "last_page": 2,
        "last_page_url": "https:\/\/portal.timetoreply.com\/api\/logs\/conversations?page=2",
        "links": [
            {
                "url": null,
                "label": "« Previous",
                "active": false
            },
            {
                "url": "https:\/\/portal.timetoreply.com\/api\/logs\/conversations?page=1",
                "label": 1,
                "active": true
            },
            {
                "url": "https:\/\/portal.timetoreply.com\/api\/logs\/conversations?page=2",
                "label": 2,
                "active": false
            },
            {
                "url": "https:\/\/portal.timetoreply.com\/api\/logs\/conversations?page=2",
                "label": "Next »",
                "active": false
            }
        ],
        "next_page_url": "https:\/\/portal.timetoreply.com\/api\/logs\/conversations?page=2",
        "path": "https:\/\/portal.timetoreply.com\/api\/logs\/conversations",
        "per_page": 25,
        "prev_page_url": null,
        "to": 25,
        "total": 41
    },
    "stats": {
        "threads": {
            "total": 41,
            "internal": 0,
            "inbound": 34,
            "outbound": 7,
            "sentInternally": 1,
            "awaitCustomer": 13,
            "awaitAgent": 24,
            "closed": 3,
            "haveReplies": 37,
            "haveRepliesFromAgents": 32,
            "completionRatio": "78.05%"
        },
        "messages": {
            "count": 105,
            "initial": 36,
            "replies": 57,
            "replyAll": 12,
            "forward": 0,
            "received": {
                "count": 71,
                "initial": 32,
                "replies": 27,
                "replyAll": 12,
                "forward": 0,
                "initialReplies": 12,
                "dayOfWeek": {
                    "Friday": 13,
                    "Monday": 9,
                    "Saturday": 0,
                    "Sunday": 0,
                    "Thursday": 9.5,
                    "Tuesday": 17,
                    "Wednesday": 13
                },
                "hourOfDay": {
                    "00:00": 0.286,
                    "01:00": 0,
                    "02:00": 0,
                    "03:00": 0,
                    "04:00": 0,
                    "05:00": 0,
                    "06:00": 0,
                    "07:00": 0,
                    "08:00": 0,
                    "09:00": 0.143,
                    "10:00": 1,
                    "11:00": 0.857,
                    "12:00": 0.714,
                    "13:00": 1,
                    "14:00": 0.857,
                    "15:00": 1.286,
                    "16:00": 2.143,
                    "17:00": 1.571,
                    "18:00": 0,
                    "19:00": 0,
                    "20:00": 0,
                    "21:00": 0,
                    "22:00": 0.143,
                    "23:00": 0.143
                }
            },
            "sent": {
                "count": 40,
                "initial": 4,
                "replies": 30,
                "replyAll": 6,
                "forward": 0,
                "initialReplies": 27,
                "dayOfWeek": {
                    "Friday": 7,
                    "Monday": 2,
                    "Saturday": 0,
                    "Sunday": 0,
                    "Thursday": 6,
                    "Tuesday": 11,
                    "Wednesday": 8
                },
                "hourOfDay": {
                    "00:00": 0,
                    "01:00": 0,
                    "02:00": 0,
                    "03:00": 0,
                    "04:00": 0,
                    "05:00": 0,
                    "06:00": 0,
                    "07:00": 0,
                    "08:00": 0,
                    "09:00": 0.143,
                    "10:00": 0.571,
                    "11:00": 0.714,
                    "12:00": 0.286,
                    "13:00": 0.714,
                    "14:00": 0.286,
                    "15:00": 0.857,
                    "16:00": 1.143,
                    "17:00": 1,
                    "18:00": 0,
                    "19:00": 0,
                    "20:00": 0,
                    "21:00": 0,
                    "22:00": 0,
                    "23:00": 0
                }
            }
        },
        "overallTTR": {
            "friendly": "01h:12m:07s",
            "raw": 4327.027777777777,
            "friendlyNoBusiness": "04h:01m:47s",
            "rawNoBusiness": 14507.472222222223,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "75.76%"
                },
                {
                    "key": "02h:00m",
                    "value": "87.10%"
                },
                {
                    "key": "04h:00m",
                    "value": "90.86%"
                },
                {
                    "key": "08h:00m",
                    "value": "95.36%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "75.76%"
                },
                {
                    "key": "02h:00m",
                    "value": "84.26%"
                },
                {
                    "key": "04h:00m",
                    "value": "87.79%"
                },
                {
                    "key": "08h:00m",
                    "value": "91.79%"
                },
                {
                    "key": "24h:00m",
                    "value": "94.90%"
                }
            ]
        },
        "initialTTR": {
            "friendly": "01h:32m:08s",
            "raw": 5528.111111111111,
            "friendlyNoBusiness": "05h:16m:47s",
            "rawNoBusiness": 19007.14814814815,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "67.68%"
                },
                {
                    "key": "02h:00m",
                    "value": "82.79%"
                },
                {
                    "key": "04h:00m",
                    "value": "87.81%"
                },
                {
                    "key": "08h:00m",
                    "value": "93.82%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "67.68%"
                },
                {
                    "key": "02h:00m",
                    "value": "79.01%"
                },
                {
                    "key": "04h:00m",
                    "value": "83.72%"
                },
                {
                    "key": "08h:00m",
                    "value": "89.05%"
                },
                {
                    "key": "24h:00m",
                    "value": "93.21%"
                }
            ]
        },
        "overallTTF": {
            "friendly": "N\/A",
            "raw": null,
            "friendlyNoBusiness": "N\/A",
            "rawNoBusiness": null,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "02h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "04h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "08h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "24h:00m",
                    "value": "0.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "02h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "04h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "08h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "24h:00m",
                    "value": "0.00%"
                }
            ]
        },
        "overallTTC": {
            "friendly": "12h:57m:13s",
            "raw": 46633.666666666664,
            "friendlyNoBusiness": "41h:51m:43s",
            "rawNoBusiness": 150703.66666666666,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "16.87%"
                },
                {
                    "key": "02h:00m",
                    "value": "33.54%"
                },
                {
                    "key": "04h:00m",
                    "value": "37.45%"
                },
                {
                    "key": "08h:00m",
                    "value": "45.28%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "16.87%"
                },
                {
                    "key": "02h:00m",
                    "value": "33.39%"
                },
                {
                    "key": "04h:00m",
                    "value": "34.50%"
                },
                {
                    "key": "08h:00m",
                    "value": "36.70%"
                },
                {
                    "key": "24h:00m",
                    "value": "45.53%"
                }
            ]
        },
        "dailyStats": [
            {
                "timestamp": 1611792000000,
                "date": "Thu, 28th Jan",
                "messages": {
                    "sent": 8,
                    "forward": 0,
                    "reply": 6,
                    "received": 15
                },
                "overallTTR": {
                    "raw": 4103.333333333333,
                    "rawNoBusiness": 4428
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 5803,
                    "rawNoBusiness": 6143
                },
                "threads": {
                    "total": 9,
                    "haveRepliesFromAgents": 4,
                    "noReplyFromAgents": 0,
                    "completionRatio": 44.44
                }
            },
            {
                "timestamp": 1611878400000,
                "date": "Fri, 29th Jan",
                "messages": {
                    "sent": 7,
                    "forward": 0,
                    "reply": 7,
                    "received": 13
                },
                "overallTTR": {
                    "raw": 2984.8571428571427,
                    "rawNoBusiness": 3266.8571428571427
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 4080.6,
                    "rawNoBusiness": 4080.6
                },
                "threads": {
                    "total": 7,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 28.57
                }
            },
            {
                "timestamp": 1611964800000,
                "date": "Sat, 30th Jan",
                "messages": {
                    "sent": 0,
                    "forward": 0,
                    "reply": 0,
                    "received": 0
                },
                "overallTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "threads": {
                    "total": 0,
                    "haveRepliesFromAgents": 0,
                    "noReplyFromAgents": 0,
                    "completionRatio": 0
                }
            },
            {
                "timestamp": 1612051200000,
                "date": "Sun, 31st Jan",
                "messages": {
                    "sent": 0,
                    "forward": 0,
                    "reply": 0,
                    "received": 0
                },
                "overallTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "threads": {
                    "total": 0,
                    "haveRepliesFromAgents": 0,
                    "noReplyFromAgents": 0,
                    "completionRatio": 0
                }
            },
            {
                "timestamp": 1612137600000,
                "date": "Mon, 1st Feb",
                "messages": {
                    "sent": 2,
                    "forward": 0,
                    "reply": 2,
                    "received": 9
                },
                "overallTTR": {
                    "raw": 198.5,
                    "rawNoBusiness": 692.5
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 198.5,
                    "rawNoBusiness": 692.5
                },
                "threads": {
                    "total": 5,
                    "haveRepliesFromAgents": 1,
                    "noReplyFromAgents": 0,
                    "completionRatio": 20
                }
            },
            {
                "timestamp": 1612224000000,
                "date": "Tue, 2nd Feb",
                "messages": {
                    "sent": 11,
                    "forward": 0,
                    "reply": 11,
                    "received": 17
                },
                "overallTTR": {
                    "raw": 8350.454545454546,
                    "rawNoBusiness": 41156.90909090909
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 9954,
                    "rawNoBusiness": 50050.77777777778
                },
                "threads": {
                    "total": 10,
                    "haveRepliesFromAgents": 3,
                    "noReplyFromAgents": 0,
                    "completionRatio": 30
                }
            },
            {
                "timestamp": 1612310400000,
                "date": "Wed, 3rd Feb",
                "messages": {
                    "sent": 8,
                    "forward": 0,
                    "reply": 6,
                    "received": 13
                },
                "overallTTR": {
                    "raw": 1780,
                    "rawNoBusiness": 1899.1666666666667
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 2078.4,
                    "rawNoBusiness": 2221.4
                },
                "threads": {
                    "total": 8,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 25
                }
            },
            {
                "timestamp": 1612396800000,
                "date": "Thu, 4th Feb",
                "messages": {
                    "sent": 4,
                    "forward": 0,
                    "reply": 4,
                    "received": 4
                },
                "overallTTR": {
                    "raw": 1831.75,
                    "rawNoBusiness": 1831.75
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 2634.5,
                    "rawNoBusiness": 2634.5
                },
                "threads": {
                    "total": 2,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 100
                }
            }
        ]
    }
}

Request   

GET api/logs/conversations

Query Parameters

from  string optional  
The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".

to  string optional  
The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".

model  string optional  
Name, email address or domain you want statistics for. Use the models endpoint to get a list.

model_type  string optional  
Model Type of the model being queried. Use "Customer" for email address and domain.

exclude_cc  boolean optional  
Should we exclude CC messages from the statistics.

model_com  string optional  
Model Communicating With, same as Model, except now for who/what the Model is communicating with.

model_type_com  string optional  
Model Type of the model you are communicating with. Use "Customer" for email address and domain.

exclude_cc_com  boolean optional  
Should we exclude CC messages from the statistics for the communicating with model.

exclusive  boolean optional  
Should we only focus on statistics where exclusively Model and ModelCom were involved?.

search  string optional  
Search a specific email subject line (warning this is very slow!).

label  string optional  
Label, if your mail provider supports labels/categories, you can filter your results using them.

thread_type  string optional  
A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.

thread_status  string optional  
A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.

has_replies  string optional  
A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.

classification  string optional  
A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward.

messageType  string optional  
A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.

replies_over  integer optional  
Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.

message_replies_over  integer optional  
Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.

no_reply_for  integer optional  
Limit results to messages that have not had a reply for at least X minutes.

per_page  integer optional  
For paginated results, how many results per page. Max 200.

sort_by  string optional  
Field Name to sort conversations (threads) by. Defaults to last_received_at_date_time.

direction  string optional  
Direction in which to sort paginated results. Must be either asc or desc.

page  integer optional  
For paginated results, which page to get.

Conversations - Find

requires authentication

Entire Conversation from a single Message ID

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/logs/conversations/get-by-internet-message-id?internet_message_id=1601678270iYOoAwCjDD%40TnlYu0KwPhwXxhcTAeHFJMHlI.DrfT" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/logs/conversations/get-by-internet-message-id"
);

let params = {
    "internet_message_id": "1601678270iYOoAwCjDD@TnlYu0KwPhwXxhcTAeHFJMHlI.DrfT",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "id": 1735,
    "init_agent_reply_time": 1044,
    "init_agent_action_time": 1044,
    "total_agent_reply_time": 5439,
    "last_received_at_date_time": "Mar 18th 2020 17:23:36",
    "thread_type": "inbound",
    "thread_status": "await-agent",
    "raw_init_agent_reply_time": 1044,
    "init_agent_reply_message_id": "1562675162DxOl7ykO5K@0icVGf8MuRjH3VFpo5BZSEAl5.2dcR",
    "init_reply_agent_id": 3,
    "time_to_close": null,
    "raw_time_to_close": null,
    "friendly_initial_reply_time": "17m:24s",
    "friendly_raw_initial_reply_time": "17m:24s",
    "friendly_total_reply_time": "01h:30m:39s",
    "microsoft_conversations": [
        "9mLDYNRxpgEzXUBrzZ"
    ],
    "email_usernames": [
        "rosalinda.effertz@emard.com",
        "support@timetoreply.com",
        "a.kunde@timetoreply.com"
    ],
    "email_usernames_from": [
        "rosalinda.effertz@emard.com",
        "a.kunde@timetoreply.com"
    ],
    "email_usernames_to": [
        "support@timetoreply.com",
        "rosalinda.effertz@emard.com",
        "a.kunde@timetoreply.com"
    ],
    "email_usernames_received": [
        "support@timetoreply.com",
        "rosalinda.effertz@emard.com",
        "a.kunde@timetoreply.com"
    ],
    "email_domains": [
        "emard.com",
        "timetoreply.com"
    ],
    "date_times": [
        "2020-03-18 15:52:57",
        "2020-03-18 16:10:21",
        "2020-03-18 17:23:36"
    ],
    "message_classifications": [
        "first",
        "reply-all",
        "reply"
    ],
    "message_subjects": [
        "Saepe nisi sequi ut esse ex odio.",
        "RE: Saepe nisi sequi ut esse ex odio."
    ],
    "messages": [
        {
            "internet_message_id": "1447729773ebny4n5r9Y@Tz7jLkt1Yw2P9HfErM2nJt2W1.gFw3",
            "date_time": "Mar 18th 2020 15:52:57",
            "replytime": null,
            "classification": "first",
            "email_domains": [
                "emard.com",
                "timetoreply.com"
            ],
            "email_domains_from": [
                "emard.com"
            ],
            "email_domains_to": [
                "timetoreply.com"
            ],
            "email_domains_received": [
                "timetoreply.com"
            ],
            "email_usernames": [
                "rosalinda.effertz@emard.com",
                "support@timetoreply.com"
            ],
            "email_usernames_from": [
                "rosalinda.effertz@emard.com"
            ],
            "email_usernames_to": [
                "support@timetoreply.com"
            ],
            "email_usernames_received": [
                "support@timetoreply.com"
            ],
            "is_initial_reply": false,
            "is_newest_message": false,
            "labels": [],
            "is_closing_email": false,
            "is_included_in_stats": true,
            "timestamp": 1584546777,
            "reply_is_relevant": false,
            "reply_is_outlier": false,
            "agents_read_status": []
        },
        {
            "internet_message_id": "1562675162DxOl7ykO5K@0icVGf8MuRjH3VFpo5BZSEAl5.2dcR",
            "date_time": "Mar 18th 2020 16:10:21",
            "replytime": 1044,
            "classification": "reply-all",
            "email_domains": [
                "timetoreply.com",
                "emard.com"
            ],
            "email_domains_from": [
                "timetoreply.com"
            ],
            "email_domains_to": [
                "emard.com"
            ],
            "email_domains_received": [
                "emard.com",
                "timetoreply.com"
            ],
            "email_usernames": [
                "a.kunde@timetoreply.com",
                "rosalinda.effertz@emard.com",
                "support@timetoreply.com"
            ],
            "email_usernames_from": [
                "a.kunde@timetoreply.com"
            ],
            "email_usernames_to": [
                "rosalinda.effertz@emard.com"
            ],
            "email_usernames_received": [
                "rosalinda.effertz@emard.com",
                "support@timetoreply.com"
            ],
            "is_initial_reply": true,
            "is_newest_message": false,
            "labels": [],
            "is_closing_email": false,
            "is_included_in_stats": true,
            "timestamp": 1584547821,
            "reply_is_relevant": true,
            "reply_is_outlier": false,
            "agents_read_status": []
        },
        {
            "internet_message_id": "1567957801KyVWe14XdY@0cMnfOg8qmjPYS7wARlFberDl.wQi4",
            "date_time": "Mar 18th 2020 17:23:36",
            "replytime": 4395,
            "classification": "reply",
            "email_domains": [
                "emard.com",
                "timetoreply.com"
            ],
            "email_domains_from": [
                "emard.com"
            ],
            "email_domains_to": [
                "timetoreply.com"
            ],
            "email_domains_received": [
                "timetoreply.com"
            ],
            "email_usernames": [
                "rosalinda.effertz@emard.com",
                "a.kunde@timetoreply.com"
            ],
            "email_usernames_from": [
                "rosalinda.effertz@emard.com"
            ],
            "email_usernames_to": [
                "a.kunde@timetoreply.com"
            ],
            "email_usernames_received": [
                "a.kunde@timetoreply.com"
            ],
            "is_initial_reply": false,
            "is_newest_message": true,
            "labels": [],
            "is_closing_email": false,
            "is_included_in_stats": true,
            "timestamp": 1584552216,
            "reply_is_relevant": false,
            "reply_is_outlier": false,
            "agents_read_status": {
                "a.kunde@timetoreply.com": true
            }
        }
    ],
    "labels": [],
    "has_contact_success": true,
    "contact_success_time": 5439,
    "contact_reply_time": 4395,
    "subject": "",
    "initial_reply_is_relevant": true,
    "initial_reply_is_outlier": false
}

Request   

GET api/logs/conversations/get-by-internet-message-id

Query Parameters

internet_message_id  string  
string The internet message id of the message for which you want the entire conversation.

Conversations - Close

requires authentication

Endpoint For marking Conversations as closed.

Example request:

curl -X POST \
    "https://portal.timetoreply.com/api/logs/conversations/mark-closed" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json" \
    -d '{"ids":[8,6,7,5,3,0,9]}'
const url = new URL(
    "https://portal.timetoreply.com/api/logs/conversations/mark-closed"
);

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

let body = {
    "ids": [
        8,
        6,
        7,
        5,
        3,
        0,
        9
    ]
}

fetch(url, {
    method: "POST",
    headers,
    body: JSON.stringify(body),
}).then(response => response.json());

Example response (200):

{
    "ids": [
        3,
        5,
        6,
        7,
        8,
        9
    ]
}

Request   

POST api/logs/conversations/mark-closed

Body Parameters

ids  integer[]  
An array of Conversation/Thread IDs to marked off as closed.

Messages - Report

requires authentication

Message Logs data

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/logs/messages?from=2020-01-01&to=2020-01-08&model=My+Company&model_type=Internal&exclude_cc=&model_com=Top+Revenue+Customers&model_type_com=Customer+Group&exclude_cc_com=&exclusive=&label=INBOX&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&replies_over=15&message_replies_over=15&no_reply_for=15&per_page=25&sort_by=date_time&direction=desc&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/logs/messages"
);

let params = {
    "from": "2020-01-01",
    "to": "2020-01-08",
    "model": "My Company",
    "model_type": "Internal",
    "exclude_cc": "",
    "model_com": "Top Revenue Customers",
    "model_type_com": "Customer Group",
    "exclude_cc_com": "",
    "exclusive": "",
    "label": "INBOX",
    "thread_type": "inbound,outbound,internal",
    "thread_status": "internal,await-customer,closed,await-agent",
    "has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
    "classification": "calculating,first,reply,reply-all,forward",
    "messageType": "inbound,outbound,internal",
    "replies_over": "15",
    "message_replies_over": "15",
    "no_reply_for": "15",
    "per_page": "25",
    "sort_by": "date_time",
    "direction": "desc",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "stats": {
        "threads": {
            "total": 41,
            "internal": 0,
            "inbound": 34,
            "outbound": 7,
            "sentInternally": 1,
            "awaitCustomer": 13,
            "awaitAgent": 24,
            "closed": 3,
            "haveReplies": 37,
            "haveRepliesFromAgents": 32,
            "completionRatio": "78.05%"
        },
        "messages": {
            "count": 105,
            "initial": 36,
            "replies": 57,
            "replyAll": 12,
            "forward": 0,
            "received": {
                "count": 71,
                "initial": 32,
                "replies": 27,
                "replyAll": 12,
                "forward": 0,
                "initialReplies": 12,
                "dayOfWeek": {
                    "Friday": 13,
                    "Monday": 9,
                    "Saturday": 0,
                    "Sunday": 0,
                    "Thursday": 9.5,
                    "Tuesday": 17,
                    "Wednesday": 13
                },
                "hourOfDay": {
                    "00:00": 0.286,
                    "01:00": 0,
                    "02:00": 0,
                    "03:00": 0,
                    "04:00": 0,
                    "05:00": 0,
                    "06:00": 0,
                    "07:00": 0,
                    "08:00": 0,
                    "09:00": 0.143,
                    "10:00": 1,
                    "11:00": 0.857,
                    "12:00": 0.714,
                    "13:00": 1,
                    "14:00": 0.857,
                    "15:00": 1.286,
                    "16:00": 2.143,
                    "17:00": 1.571,
                    "18:00": 0,
                    "19:00": 0,
                    "20:00": 0,
                    "21:00": 0,
                    "22:00": 0.143,
                    "23:00": 0.143
                }
            },
            "sent": {
                "count": 40,
                "initial": 4,
                "replies": 30,
                "replyAll": 6,
                "forward": 0,
                "initialReplies": 27,
                "dayOfWeek": {
                    "Friday": 7,
                    "Monday": 2,
                    "Saturday": 0,
                    "Sunday": 0,
                    "Thursday": 6,
                    "Tuesday": 11,
                    "Wednesday": 8
                },
                "hourOfDay": {
                    "00:00": 0,
                    "01:00": 0,
                    "02:00": 0,
                    "03:00": 0,
                    "04:00": 0,
                    "05:00": 0,
                    "06:00": 0,
                    "07:00": 0,
                    "08:00": 0,
                    "09:00": 0.143,
                    "10:00": 0.571,
                    "11:00": 0.714,
                    "12:00": 0.286,
                    "13:00": 0.714,
                    "14:00": 0.286,
                    "15:00": 0.857,
                    "16:00": 1.143,
                    "17:00": 1,
                    "18:00": 0,
                    "19:00": 0,
                    "20:00": 0,
                    "21:00": 0,
                    "22:00": 0,
                    "23:00": 0
                }
            }
        },
        "overallTTR": {
            "friendly": "01h:12m:07s",
            "raw": 4327.027777777777,
            "friendlyNoBusiness": "04h:01m:47s",
            "rawNoBusiness": 14507.472222222223,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "75.76%"
                },
                {
                    "key": "02h:00m",
                    "value": "87.10%"
                },
                {
                    "key": "04h:00m",
                    "value": "90.86%"
                },
                {
                    "key": "08h:00m",
                    "value": "95.36%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "75.76%"
                },
                {
                    "key": "02h:00m",
                    "value": "84.26%"
                },
                {
                    "key": "04h:00m",
                    "value": "87.79%"
                },
                {
                    "key": "08h:00m",
                    "value": "91.79%"
                },
                {
                    "key": "24h:00m",
                    "value": "94.90%"
                }
            ]
        },
        "initialTTR": {
            "friendly": "01h:32m:08s",
            "raw": 5528.111111111111,
            "friendlyNoBusiness": "05h:16m:47s",
            "rawNoBusiness": 19007.14814814815,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "67.68%"
                },
                {
                    "key": "02h:00m",
                    "value": "82.79%"
                },
                {
                    "key": "04h:00m",
                    "value": "87.81%"
                },
                {
                    "key": "08h:00m",
                    "value": "93.82%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "67.68%"
                },
                {
                    "key": "02h:00m",
                    "value": "79.01%"
                },
                {
                    "key": "04h:00m",
                    "value": "83.72%"
                },
                {
                    "key": "08h:00m",
                    "value": "89.05%"
                },
                {
                    "key": "24h:00m",
                    "value": "93.21%"
                }
            ]
        },
        "overallTTF": {
            "friendly": "N\/A",
            "raw": null,
            "friendlyNoBusiness": "N\/A",
            "rawNoBusiness": null,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "02h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "04h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "08h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "24h:00m",
                    "value": "0.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "02h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "04h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "08h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "24h:00m",
                    "value": "0.00%"
                }
            ]
        },
        "overallTTC": {
            "friendly": "12h:57m:13s",
            "raw": 46633.666666666664,
            "friendlyNoBusiness": "41h:51m:43s",
            "rawNoBusiness": 150703.66666666666,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "16.87%"
                },
                {
                    "key": "02h:00m",
                    "value": "33.54%"
                },
                {
                    "key": "04h:00m",
                    "value": "37.45%"
                },
                {
                    "key": "08h:00m",
                    "value": "45.28%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "16.87%"
                },
                {
                    "key": "02h:00m",
                    "value": "33.39%"
                },
                {
                    "key": "04h:00m",
                    "value": "34.50%"
                },
                {
                    "key": "08h:00m",
                    "value": "36.70%"
                },
                {
                    "key": "24h:00m",
                    "value": "45.53%"
                }
            ]
        },
        "dailyStats": [
            {
                "timestamp": 1611792000000,
                "date": "Thu, 28th Jan",
                "messages": {
                    "sent": 8,
                    "forward": 0,
                    "reply": 6,
                    "received": 15
                },
                "overallTTR": {
                    "raw": 4103.333333333333,
                    "rawNoBusiness": 4428
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 5803,
                    "rawNoBusiness": 6143
                },
                "threads": {
                    "total": 9,
                    "haveRepliesFromAgents": 4,
                    "noReplyFromAgents": 0,
                    "completionRatio": 44.44
                }
            },
            {
                "timestamp": 1611878400000,
                "date": "Fri, 29th Jan",
                "messages": {
                    "sent": 7,
                    "forward": 0,
                    "reply": 7,
                    "received": 13
                },
                "overallTTR": {
                    "raw": 2984.8571428571427,
                    "rawNoBusiness": 3266.8571428571427
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 4080.6,
                    "rawNoBusiness": 4080.6
                },
                "threads": {
                    "total": 7,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 28.57
                }
            },
            {
                "timestamp": 1611964800000,
                "date": "Sat, 30th Jan",
                "messages": {
                    "sent": 0,
                    "forward": 0,
                    "reply": 0,
                    "received": 0
                },
                "overallTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "threads": {
                    "total": 0,
                    "haveRepliesFromAgents": 0,
                    "noReplyFromAgents": 0,
                    "completionRatio": 0
                }
            },
            {
                "timestamp": 1612051200000,
                "date": "Sun, 31st Jan",
                "messages": {
                    "sent": 0,
                    "forward": 0,
                    "reply": 0,
                    "received": 0
                },
                "overallTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "threads": {
                    "total": 0,
                    "haveRepliesFromAgents": 0,
                    "noReplyFromAgents": 0,
                    "completionRatio": 0
                }
            },
            {
                "timestamp": 1612137600000,
                "date": "Mon, 1st Feb",
                "messages": {
                    "sent": 2,
                    "forward": 0,
                    "reply": 2,
                    "received": 9
                },
                "overallTTR": {
                    "raw": 198.5,
                    "rawNoBusiness": 692.5
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 198.5,
                    "rawNoBusiness": 692.5
                },
                "threads": {
                    "total": 5,
                    "haveRepliesFromAgents": 1,
                    "noReplyFromAgents": 0,
                    "completionRatio": 20
                }
            },
            {
                "timestamp": 1612224000000,
                "date": "Tue, 2nd Feb",
                "messages": {
                    "sent": 11,
                    "forward": 0,
                    "reply": 11,
                    "received": 17
                },
                "overallTTR": {
                    "raw": 8350.454545454546,
                    "rawNoBusiness": 41156.90909090909
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 9954,
                    "rawNoBusiness": 50050.77777777778
                },
                "threads": {
                    "total": 10,
                    "haveRepliesFromAgents": 3,
                    "noReplyFromAgents": 0,
                    "completionRatio": 30
                }
            },
            {
                "timestamp": 1612310400000,
                "date": "Wed, 3rd Feb",
                "messages": {
                    "sent": 8,
                    "forward": 0,
                    "reply": 6,
                    "received": 13
                },
                "overallTTR": {
                    "raw": 1780,
                    "rawNoBusiness": 1899.1666666666667
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 2078.4,
                    "rawNoBusiness": 2221.4
                },
                "threads": {
                    "total": 8,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 25
                }
            },
            {
                "timestamp": 1612396800000,
                "date": "Thu, 4th Feb",
                "messages": {
                    "sent": 4,
                    "forward": 0,
                    "reply": 4,
                    "received": 4
                },
                "overallTTR": {
                    "raw": 1831.75,
                    "rawNoBusiness": 1831.75
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 2634.5,
                    "rawNoBusiness": 2634.5
                },
                "threads": {
                    "total": 2,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 100
                }
            }
        ]
    },
    "messages": {
        "current_page": 1,
        "data": [
            {
                "internet_message_id": "1546006331wFIERAK3M4@ujltgrOj27cb15cPB2tOwnUf5.Bino",
                "date_time": "Feb 4th 2021 12:11:22",
                "subject": "RE: Sed veritatis voluptas doloremque nam maiores.",
                "references": [
                    "1475187262Mzu8V1Scmz@wC80DglBQyO0DV1ujWMDgluoO.56vX",
                    "1499383181SSvCjFjFyz@n399NCxYoJfRo5uJyDB55rBVf.aWTG",
                    "1596281105N35iZWhwZD@7QQFy2C9JOtvZYaOtMyAFP5lX.OdKZ"
                ],
                "replytime": 943,
                "classification": "reply",
                "raw_replytime": 943,
                "friendly_reply_time": "15m:43s",
                "friendly_raw_reply_time": "15m:43s",
                "email_domains": [
                    "timetoreply.com",
                    "rolfson.com"
                ],
                "email_domains_from": [
                    "timetoreply.com"
                ],
                "email_domains_to": [
                    "rolfson.com"
                ],
                "email_domains_received": [
                    "rolfson.com"
                ],
                "email_usernames": [
                    "e.bins@timetoreply.com",
                    "heidenreich.felton@rolfson.com"
                ],
                "email_usernames_from": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_to": [
                    "heidenreich.felton@rolfson.com"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "heidenreich.felton@rolfson.com"
                ],
                "is_initial_reply": false,
                "thread_ids": [
                    1340
                ],
                "message_type": "outbound",
                "labels": [],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612440682,
                "reply_is_relevant": true,
                "reply_is_outlier": false,
                "agents_read_status": [],
                "thread_message_count": 4
            },
            {
                "internet_message_id": "1596281105N35iZWhwZD@7QQFy2C9JOtvZYaOtMyAFP5lX.OdKZ",
                "date_time": "Feb 4th 2021 11:55:39",
                "subject": "RE: Sed veritatis voluptas doloremque nam maiores.",
                "references": [
                    "1475187262Mzu8V1Scmz@wC80DglBQyO0DV1ujWMDgluoO.56vX",
                    "1499383181SSvCjFjFyz@n399NCxYoJfRo5uJyDB55rBVf.aWTG"
                ],
                "replytime": 1799,
                "classification": "reply",
                "raw_replytime": 1799,
                "friendly_reply_time": "29m:59s",
                "friendly_raw_reply_time": "29m:59s",
                "email_domains": [
                    "rolfson.com",
                    "timetoreply.com"
                ],
                "email_domains_from": [
                    "rolfson.com"
                ],
                "email_domains_to": [
                    "timetoreply.com"
                ],
                "email_domains_received": [
                    "timetoreply.com"
                ],
                "email_usernames": [
                    "heidenreich.felton@rolfson.com",
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_from": [
                    "heidenreich.felton@rolfson.com"
                ],
                "email_usernames_to": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "e.bins@timetoreply.com"
                ],
                "is_initial_reply": false,
                "thread_ids": [
                    1340
                ],
                "message_type": "inbound",
                "labels": [],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612439739,
                "reply_is_relevant": false,
                "reply_is_outlier": false,
                "agents_read_status": {
                    "e.bins@timetoreply.com": true
                },
                "thread_message_count": 4
            },
            {
                "internet_message_id": "1499383181SSvCjFjFyz@n399NCxYoJfRo5uJyDB55rBVf.aWTG",
                "date_time": "Feb 4th 2021 11:25:40",
                "subject": "RE: Sed veritatis voluptas doloremque nam maiores.",
                "references": [
                    "1475187262Mzu8V1Scmz@wC80DglBQyO0DV1ujWMDgluoO.56vX"
                ],
                "replytime": 4912,
                "classification": "reply",
                "raw_replytime": 4912,
                "friendly_reply_time": "01h:21m:52s",
                "friendly_raw_reply_time": "01h:21m:52s",
                "email_domains": [
                    "timetoreply.com",
                    "rolfson.com"
                ],
                "email_domains_from": [
                    "timetoreply.com"
                ],
                "email_domains_to": [
                    "rolfson.com"
                ],
                "email_domains_received": [
                    "rolfson.com"
                ],
                "email_usernames": [
                    "e.bins@timetoreply.com",
                    "heidenreich.felton@rolfson.com"
                ],
                "email_usernames_from": [
                    "e.bins@timetoreply.com"
                ],
                "email_usernames_to": [
                    "heidenreich.felton@rolfson.com"
                ],
                "email_usernames_cc": [],
                "email_usernames_received": [
                    "heidenreich.felton@rolfson.com"
                ],
                "is_initial_reply": true,
                "thread_ids": [
                    1340
                ],
                "message_type": "outbound",
                "labels": [],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612437940,
                "reply_is_relevant": true,
                "reply_is_outlier": false,
                "agents_read_status": [],
                "thread_message_count": 4
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                    "wuckert.dudley@macejkovic.net"
                ],
                "is_initial_reply": true,
                "thread_ids": [
                    1328
                ],
                "message_type": "outbound",
                "labels": [],
                "is_closing_email": false,
                "is_included_in_stats": true,
                "timestamp": 1612348482,
                "reply_is_relevant": true,
                "reply_is_outlier": false,
                "agents_read_status": [],
                "thread_message_count": 4
            }
        ],
        "first_page_url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=1",
        "from": 1,
        "last_page": 5,
        "last_page_url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=5",
        "links": [
            {
                "url": null,
                "label": "« Previous",
                "active": false
            },
            {
                "url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=1",
                "label": 1,
                "active": true
            },
            {
                "url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=2",
                "label": 2,
                "active": false
            },
            {
                "url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=3",
                "label": 3,
                "active": false
            },
            {
                "url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=4",
                "label": 4,
                "active": false
            },
            {
                "url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=5",
                "label": 5,
                "active": false
            },
            {
                "url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=2",
                "label": "Next »",
                "active": false
            }
        ],
        "next_page_url": "https:\/\/portal.timetoreply.com\/api\/logs\/messages?page=2",
        "path": "https:\/\/portal.timetoreply.com\/api\/logs\/messages",
        "per_page": 25,
        "prev_page_url": null,
        "to": 25,
        "total": 105
    }
}

Request   

GET api/logs/messages

Query Parameters

from  string optional  
The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".

to  string optional  
The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".

model  string optional  
Name, email address or domain you want statistics for. Use the models endpoint to get a list.

model_type  string optional  
Model Type of the model being queried. Use "Customer" for email address and domain.

exclude_cc  boolean optional  
Should we exclude CC messages from the statistics.

model_com  string optional  
Model Communicating With, same as Model, except now for who/what the Model is communicating with.

model_type_com  string optional  
Model Type of the model you are communicating with. Use "Customer" for email address and domain.

exclude_cc_com  boolean optional  
Should we exclude CC messages from the statistics for the communicating with model.

exclusive  boolean optional  
Should we only focus on statistics where exclusively Model and ModelCom were involved?.

search  string optional  
Search a specific email subject line (warning this is very slow!).

label  string optional  
Label, if your mail provider supports labels/categories, you can filter your results using them.

thread_type  string optional  
A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.

thread_status  string optional  
A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.

has_replies  string optional  
A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.

classification  string optional  
A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward.

messageType  string optional  
A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.

replies_over  integer optional  
Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.

message_replies_over  integer optional  
Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.

no_reply_for  integer optional  
Limit results to messages that have not had a reply for at least X minutes.

per_page  integer optional  
For paginated results, how many results per page. Max 200.

sort_by  string optional  
Field Name to sort messages by. Defaults to date_time.

direction  string optional  
Direction in which to sort paginated results. Must be either asc or desc.

page  integer optional  
For paginated results, which page to get.

Reports

Overview - Report

requires authentication

Overview Report Data

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/reports/overview?from=2020-01-01&to=2020-01-08&model=timetoreply.com&model_type=Customer&exclude_cc=&model_com=Top+Revenue+Customers&model_type_com=Customer+Group&exclude_cc_com=&exclusive=&label=INBOX&thread_type=inbound%2Coutbound%2Cinternal&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&replies_over=15&message_replies_over=15&no_reply_for=15&per_page=25&sort_by=threads.total&direction=desc&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/reports/overview"
);

let params = {
    "from": "2020-01-01",
    "to": "2020-01-08",
    "model": "timetoreply.com",
    "model_type": "Customer",
    "exclude_cc": "",
    "model_com": "Top Revenue Customers",
    "model_type_com": "Customer Group",
    "exclude_cc_com": "",
    "exclusive": "",
    "label": "INBOX",
    "thread_type": "inbound,outbound,internal",
    "thread_status": "internal,await-customer,closed,await-agent",
    "has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
    "classification": "calculating,first,reply,reply-all,forward",
    "messageType": "inbound,outbound,internal",
    "replies_over": "15",
    "message_replies_over": "15",
    "no_reply_for": "15",
    "per_page": "25",
    "sort_by": "threads.total",
    "direction": "desc",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "stats": {
        "threads": {
            "total": 41,
            "internal": 0,
            "inbound": 34,
            "outbound": 7,
            "sentInternally": 1,
            "awaitCustomer": 13,
            "awaitAgent": 24,
            "closed": 3,
            "haveReplies": 37,
            "haveRepliesFromAgents": 32,
            "completionRatio": "78.05%"
        },
        "messages": {
            "count": 105,
            "initial": 36,
            "replies": 57,
            "replyAll": 12,
            "forward": 0,
            "received": {
                "count": 71,
                "initial": 32,
                "replies": 27,
                "replyAll": 12,
                "forward": 0,
                "initialReplies": 12,
                "dayOfWeek": {
                    "Friday": 13,
                    "Monday": 9,
                    "Saturday": 0,
                    "Sunday": 0,
                    "Thursday": 9.5,
                    "Tuesday": 17,
                    "Wednesday": 13
                },
                "hourOfDay": {
                    "00:00": 0.286,
                    "01:00": 0,
                    "02:00": 0,
                    "03:00": 0,
                    "04:00": 0,
                    "05:00": 0,
                    "06:00": 0,
                    "07:00": 0,
                    "08:00": 0,
                    "09:00": 0.143,
                    "10:00": 1,
                    "11:00": 0.857,
                    "12:00": 0.714,
                    "13:00": 1,
                    "14:00": 0.857,
                    "15:00": 1.286,
                    "16:00": 2.143,
                    "17:00": 1.571,
                    "18:00": 0,
                    "19:00": 0,
                    "20:00": 0,
                    "21:00": 0,
                    "22:00": 0.143,
                    "23:00": 0.143
                }
            },
            "sent": {
                "count": 40,
                "initial": 4,
                "replies": 30,
                "replyAll": 6,
                "forward": 0,
                "initialReplies": 27,
                "dayOfWeek": {
                    "Friday": 7,
                    "Monday": 2,
                    "Saturday": 0,
                    "Sunday": 0,
                    "Thursday": 6,
                    "Tuesday": 11,
                    "Wednesday": 8
                },
                "hourOfDay": {
                    "00:00": 0,
                    "01:00": 0,
                    "02:00": 0,
                    "03:00": 0,
                    "04:00": 0,
                    "05:00": 0,
                    "06:00": 0,
                    "07:00": 0,
                    "08:00": 0,
                    "09:00": 0.143,
                    "10:00": 0.571,
                    "11:00": 0.714,
                    "12:00": 0.286,
                    "13:00": 0.714,
                    "14:00": 0.286,
                    "15:00": 0.857,
                    "16:00": 1.143,
                    "17:00": 1,
                    "18:00": 0,
                    "19:00": 0,
                    "20:00": 0,
                    "21:00": 0,
                    "22:00": 0,
                    "23:00": 0
                }
            }
        },
        "overallTTR": {
            "friendly": "01h:12m:07s",
            "raw": 4327.027777777777,
            "friendlyNoBusiness": "04h:01m:47s",
            "rawNoBusiness": 14507.472222222223,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "75.76%"
                },
                {
                    "key": "02h:00m",
                    "value": "87.10%"
                },
                {
                    "key": "04h:00m",
                    "value": "90.86%"
                },
                {
                    "key": "08h:00m",
                    "value": "95.36%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "75.76%"
                },
                {
                    "key": "02h:00m",
                    "value": "84.26%"
                },
                {
                    "key": "04h:00m",
                    "value": "87.79%"
                },
                {
                    "key": "08h:00m",
                    "value": "91.79%"
                },
                {
                    "key": "24h:00m",
                    "value": "94.90%"
                }
            ]
        },
        "initialTTR": {
            "friendly": "01h:32m:08s",
            "raw": 5528.111111111111,
            "friendlyNoBusiness": "05h:16m:47s",
            "rawNoBusiness": 19007.14814814815,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "67.68%"
                },
                {
                    "key": "02h:00m",
                    "value": "82.79%"
                },
                {
                    "key": "04h:00m",
                    "value": "87.81%"
                },
                {
                    "key": "08h:00m",
                    "value": "93.82%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "67.68%"
                },
                {
                    "key": "02h:00m",
                    "value": "79.01%"
                },
                {
                    "key": "04h:00m",
                    "value": "83.72%"
                },
                {
                    "key": "08h:00m",
                    "value": "89.05%"
                },
                {
                    "key": "24h:00m",
                    "value": "93.21%"
                }
            ]
        },
        "overallTTF": {
            "friendly": "N\/A",
            "raw": null,
            "friendlyNoBusiness": "N\/A",
            "rawNoBusiness": null,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "02h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "04h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "08h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "24h:00m",
                    "value": "0.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "02h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "04h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "08h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "24h:00m",
                    "value": "0.00%"
                }
            ]
        },
        "overallTTC": {
            "friendly": "12h:57m:13s",
            "raw": 46633.666666666664,
            "friendlyNoBusiness": "41h:51m:43s",
            "rawNoBusiness": 150703.66666666666,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "16.87%"
                },
                {
                    "key": "02h:00m",
                    "value": "33.54%"
                },
                {
                    "key": "04h:00m",
                    "value": "37.45%"
                },
                {
                    "key": "08h:00m",
                    "value": "45.28%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "16.87%"
                },
                {
                    "key": "02h:00m",
                    "value": "33.39%"
                },
                {
                    "key": "04h:00m",
                    "value": "34.50%"
                },
                {
                    "key": "08h:00m",
                    "value": "36.70%"
                },
                {
                    "key": "24h:00m",
                    "value": "45.53%"
                }
            ]
        },
        "dailyStats": [
            {
                "timestamp": 1611792000000,
                "date": "Thu, 28th Jan",
                "messages": {
                    "sent": 8,
                    "forward": 0,
                    "reply": 6,
                    "received": 15
                },
                "overallTTR": {
                    "raw": 4103.333333333333,
                    "rawNoBusiness": 4428
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 5803,
                    "rawNoBusiness": 6143
                },
                "threads": {
                    "total": 9,
                    "haveRepliesFromAgents": 4,
                    "noReplyFromAgents": 0,
                    "completionRatio": 44.44
                }
            },
            {
                "timestamp": 1611878400000,
                "date": "Fri, 29th Jan",
                "messages": {
                    "sent": 7,
                    "forward": 0,
                    "reply": 7,
                    "received": 13
                },
                "overallTTR": {
                    "raw": 2984.8571428571427,
                    "rawNoBusiness": 3266.8571428571427
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 4080.6,
                    "rawNoBusiness": 4080.6
                },
                "threads": {
                    "total": 7,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 28.57
                }
            },
            {
                "timestamp": 1611964800000,
                "date": "Sat, 30th Jan",
                "messages": {
                    "sent": 0,
                    "forward": 0,
                    "reply": 0,
                    "received": 0
                },
                "overallTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "threads": {
                    "total": 0,
                    "haveRepliesFromAgents": 0,
                    "noReplyFromAgents": 0,
                    "completionRatio": 0
                }
            },
            {
                "timestamp": 1612051200000,
                "date": "Sun, 31st Jan",
                "messages": {
                    "sent": 0,
                    "forward": 0,
                    "reply": 0,
                    "received": 0
                },
                "overallTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "threads": {
                    "total": 0,
                    "haveRepliesFromAgents": 0,
                    "noReplyFromAgents": 0,
                    "completionRatio": 0
                }
            },
            {
                "timestamp": 1612137600000,
                "date": "Mon, 1st Feb",
                "messages": {
                    "sent": 2,
                    "forward": 0,
                    "reply": 2,
                    "received": 9
                },
                "overallTTR": {
                    "raw": 198.5,
                    "rawNoBusiness": 692.5
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 198.5,
                    "rawNoBusiness": 692.5
                },
                "threads": {
                    "total": 5,
                    "haveRepliesFromAgents": 1,
                    "noReplyFromAgents": 0,
                    "completionRatio": 20
                }
            },
            {
                "timestamp": 1612224000000,
                "date": "Tue, 2nd Feb",
                "messages": {
                    "sent": 11,
                    "forward": 0,
                    "reply": 11,
                    "received": 17
                },
                "overallTTR": {
                    "raw": 8350.454545454546,
                    "rawNoBusiness": 41156.90909090909
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 9954,
                    "rawNoBusiness": 50050.77777777778
                },
                "threads": {
                    "total": 10,
                    "haveRepliesFromAgents": 3,
                    "noReplyFromAgents": 0,
                    "completionRatio": 30
                }
            },
            {
                "timestamp": 1612310400000,
                "date": "Wed, 3rd Feb",
                "messages": {
                    "sent": 8,
                    "forward": 0,
                    "reply": 6,
                    "received": 13
                },
                "overallTTR": {
                    "raw": 1780,
                    "rawNoBusiness": 1899.1666666666667
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 2078.4,
                    "rawNoBusiness": 2221.4
                },
                "threads": {
                    "total": 8,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 25
                }
            },
            {
                "timestamp": 1612396800000,
                "date": "Thu, 4th Feb",
                "messages": {
                    "sent": 4,
                    "forward": 0,
                    "reply": 4,
                    "received": 4
                },
                "overallTTR": {
                    "raw": 1831.75,
                    "rawNoBusiness": 1831.75
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 2634.5,
                    "rawNoBusiness": 2634.5
                },
                "threads": {
                    "total": 2,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 100
                }
            }
        ]
    },
    "all_agent_stats": [
        {
            "name": "e.bins@timetoreply.com",
            "threads": {
                "total": 28,
                "internal": 0,
                "inbound": 22,
                "outbound": 6,
                "sentInternally": 0,
                "awaitCustomer": 9,
                "awaitAgent": 16,
                "closed": 3,
                "haveReplies": 24,
                "haveInitialReplies": 17
            },
            "messages": {
                "received": {
                    "count": 40,
                    "initial": 17,
                    "replies": 18,
                    "replyAll": 5,
                    "forward": 0,
                    "initialReplies": 5,
                    "dailyStats": {
                        "2021-01-28 00:00:00": 7,
                        "2021-01-29 00:00:00": 10,
                        "2021-01-30 00:00:00": 0,
                        "2021-01-31 00:00:00": 0,
                        "2021-02-01 00:00:00": 4,
                        "2021-02-02 00:00:00": 8,
                        "2021-02-03 00:00:00": 7,
                        "2021-02-04 00:00:00": 4
                    }
                },
                "sent": {
                    "count": 27,
                    "initial": 3,
                    "replies": 20,
                    "replyAll": 4,
                    "forward": 0,
                    "initialReplies": 17,
                    "dailyStats": {
                        "2021-01-28 00:00:00": 7,
                        "2021-01-29 00:00:00": 5,
                        "2021-01-30 00:00:00": 0,
                        "2021-01-31 00:00:00": 0,
                        "2021-02-01 00:00:00": 0,
                        "2021-02-02 00:00:00": 7,
                        "2021-02-03 00:00:00": 4,
                        "2021-02-04 00:00:00": 4
                    }
                }
            },
            "initialTTR": {
                "friendly": "01h:13m:06s",
                "raw": 4386.35294117647,
                "friendlyNoBusiness": "02h:45m:04s",
                "rawNoBusiness": 9904.35294117647,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "72.26%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "84.44%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "89.90%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "70.20%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "78.32%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "83.49%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "88.50%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
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            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "herzog.kendall@jaskolski.com",
            "threads": {
                "total": 2,
                "internal": 0,
                "inbound": 1,
                "outbound": 1,
                "sentInternally": 0,
                "awaitCustomer": 1,
                "awaitAgent": 1,
                "closed": 0,
                "haveReplies": 1,
                "haveInitialReplies": 1
            },
            "messages": {
                "received": {
                    "count": 1,
                    "initial": 1,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": {
                        "2021-02-03 00:00:00": 1
                    }
                },
                "sent": {
                    "count": 2,
                    "initial": 1,
                    "replies": 0,
                    "replyAll": 1,
                    "forward": 0,
                    "initialReplies": 1,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "51m:31s",
                "raw": 3091,
                "friendlyNoBusiness": "51m:31s",
                "rawNoBusiness": 3091,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "51m:31s",
                "raw": 3091,
                "friendlyNoBusiness": "51m:31s",
                "rawNoBusiness": 3091,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "hortense.walter@flatley.com",
            "threads": {
                "total": 2,
                "internal": 0,
                "inbound": 0,
                "outbound": 2,
                "sentInternally": 0,
                "awaitCustomer": 1,
                "awaitAgent": 1,
                "closed": 0,
                "haveReplies": 0,
                "haveInitialReplies": 0
            },
            "messages": {
                "received": {
                    "count": 0,
                    "initial": 0,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": null
                },
                "sent": {
                    "count": 2,
                    "initial": 2,
                    "replies": 0,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        },
        {
            "name": "keeling.net",
            "threads": {
                "total": 2,
                "internal": 0,
                "inbound": 1,
                "outbound": 1,
                "sentInternally": 0,
                "awaitCustomer": 2,
                "awaitAgent": 0,
                "closed": 0,
                "haveReplies": 2,
                "haveInitialReplies": 1
            },
            "messages": {
                "received": {
                    "count": 2,
                    "initial": 1,
                    "replies": 1,
                    "replyAll": 0,
                    "forward": 0,
                    "initialReplies": 0,
                    "dailyStats": {
                        "2021-02-02 00:00:00": 2
                    }
                },
                "sent": {
                    "count": 3,
                    "initial": 1,
                    "replies": 1,
                    "replyAll": 1,
                    "forward": 0,
                    "initialReplies": 1,
                    "dailyStats": []
                }
            },
            "initialTTR": {
                "friendly": "26m:56s",
                "raw": 1616,
                "friendlyNoBusiness": "26m:56s",
                "rawNoBusiness": 1616,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTF": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "0.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "0.00%"
                    }
                ]
            },
            "overallTTR": {
                "friendly": "19m:39s",
                "raw": 1179.5,
                "friendlyNoBusiness": "19m:39s",
                "rawNoBusiness": 1179.5,
                "percentileRanks": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ],
                "percentileRanksRaw": [
                    {
                        "key": "01h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "02h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "04h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "08h:00m",
                        "value": "100.00%"
                    },
                    {
                        "key": "24h:00m",
                        "value": "100.00%"
                    }
                ]
            },
            "overallTTC": {
                "friendly": "N\/A",
                "raw": null,
                "friendlyNoBusiness": "N\/A",
                "rawNoBusiness": null
            }
        }
    ],
    "total": 5,
    "page": 1,
    "args": {
        "model": "timetoreply.com",
        "modelType": "Customer",
        "modelCom": "Top Revenue Customers",
        "modelTypeCom": "Customer Group"
    }
}

Request   

GET api/reports/overview

Query Parameters

from  string optional  
The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".

to  string optional  
The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".

model  string optional  
Name, email address or domain you want statistics for. Use the models endpoint to get a list.

model_type  string optional  
Model Type of the model being queried. Use "Customer" for email address and domain.

exclude_cc  boolean optional  
Should we exclude CC messages from the statistics.

model_com  string optional  
Model Communicating With, same as Model, except now for who/what the Model is communicating with.

model_type_com  string optional  
Model Type of the model you are communicating with. Use "Customer" for email address and domain.

exclude_cc_com  boolean optional  
Should we exclude CC messages from the statistics for the communicating with model.

exclusive  boolean optional  
Should we only focus on statistics where exclusively Model and ModelCom were involved?.

search  string optional  
Search a specific email subject line (warning this is very slow!).

label  string optional  
Label, if your mail provider supports labels/categories, you can filter your results using them.

thread_type  string optional  
A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.

thread_status  string optional  
A comma separated list (no spaces) of any combination of the following: internal,await-customer,closed,await-agent.

has_replies  string optional  
A comma separated list (no spaces) of any combination of the following: hasReplies,hasForwards,hasNoRepliesOrForwards.

classification  string optional  
A comma separated list (no spaces) of any combination of the following: calculating,first,reply,reply-all,forward.

messageType  string optional  
A comma separated list (no spaces) of any combination of the following: inbound,outbound,internal.

replies_over  integer optional  
Limit results to conversations with first reply times over X minutes. Should not be used at same time as message_replies_over.

message_replies_over  integer optional  
Limit results to messages where the reply time was over X minutes. Should not be used at same time as replies_over.

no_reply_for  integer optional  
Limit results to messages that have not had a reply for at least X minutes.

per_page  integer optional  
For paginated results, how many results per page. Max 200.

sort_by  string optional  
Field Name to sort agents by. Defaults to threads.total.

direction  string optional  
Direction in which to sort paginated results. Must be either asc or desc.

page  integer optional  
For paginated results, which page to get.

Productivity - Report

requires authentication

Productivity Report Data

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/reports/productivity?date=2020-01-01&model=My+Company&model_type=Internal&model_com=Top+Revenue+Customers&model_type_com=Customer+Group&label=INBOX&per_page=25&sort_by=threads.total&direction=desc&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/reports/productivity"
);

let params = {
    "date": "2020-01-01",
    "model": "My Company",
    "model_type": "Internal",
    "model_com": "Top Revenue Customers",
    "model_type_com": "Customer Group",
    "label": "INBOX",
    "per_page": "25",
    "sort_by": "threads.total",
    "direction": "desc",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "email_volumes": {
        "columns": [
            {
                "field": "name",
                "label": "Mailbox",
                "sortable": true,
                "visible": true,
                "subheading": "Overall:",
                "meta": {
                    "tooltip": "These are the email accounts you're currently tracking."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "messages_received_count",
                "label": "Emails Received",
                "sortable": true,
                "visible": true,
                "subheading": "0",
                "meta": {
                    "hasSpark": true,
                    "tooltip": "The total number of emails received for this period, regardless of business hours."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "messages_sent_count",
                "label": "Emails Sent",
                "sortable": true,
                "visible": true,
                "subheading": "0",
                "meta": {
                    "hasSpark": true,
                    "tooltip": "The total number of emails sent for the period regardless of business hours."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "messages_sent_replies_percent",
                "label": "% Replies Sent",
                "sortable": true,
                "visible": true,
                "subheading": "0 (0.00%)",
                "meta": {
                    "tooltip": "The percentage of sent emails that were replies, regardless of business hours."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "messages_sent_initial_percent",
                "label": "% New Emails Sent",
                "sortable": true,
                "visible": true,
                "subheading": "0 (0.00%)",
                "meta": {
                    "tooltip": "The percentage of sent emails that were new emails (i.e. not a reply or a forward) regardless of business hours."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "messages_sent_forwards_percent",
                "label": "% Forwards Sent",
                "sortable": true,
                "visible": true,
                "subheading": "0 (0.00%)",
                "meta": {
                    "tooltip": "The percentage of sent emails that were emails that were forwards regardless of business hours."
                },
                "headerClass": "has-tooltip"
            }
        ],
        "data": [],
        "default_sort": [
            "messages_sent_count",
            "desc"
        ],
        "default_sort_direction": "desc",
        "loading": false,
        "per_page": 25,
        "total": 0,
        "page": 1
    },
    "activity": {
        "columns": [
            {
                "field": "name",
                "label": "Mailbox",
                "sortable": true,
                "visible": true,
                "subheading": "Overall:",
                "meta": {
                    "tooltip": "These are the email accounts you're currently tracking."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "first_activity",
                "label": "Time of First Activity",
                "sortable": true,
                "visible": true,
                "subheading": "N\/A",
                "meta": {
                    "tooltip": "The time that the first email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)"
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "last_activity",
                "label": "Time of Last Activity",
                "sortable": true,
                "visible": true,
                "subheading": "N\/A",
                "meta": {
                    "tooltip": "The time that the last email was sent by the mailbox on the date you are viewing for the report. (uses the mailbox's own timezone if available)"
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "in_business_hours",
                "label": "Sent Within Business Hours",
                "sortable": true,
                "visible": true,
                "subheading": "0 (0.00%)",
                "meta": {
                    "tooltip": "The total number of emails that were sent during business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)"
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "out_business_hours",
                "label": "Sent Outside Business Hours",
                "sortable": true,
                "visible": true,
                "subheading": "0 (0.00%)",
                "meta": {
                    "tooltip": "The total number of emails that were sent outside business hours for the date you are viewing the report. (uses the mailbox's own timezone if available)"
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "received_per_hour",
                "label": "Average Emails Received Per Hour",
                "sortable": true,
                "visible": true,
                "subheading": "0",
                "meta": {
                    "tooltip": "The average number of emails that were received by the mailbox per hour (ignoring business hours) for the date you are viewing the report."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "sent_per_hour",
                "label": "Average Emails Sent Per Hour",
                "sortable": true,
                "visible": true,
                "subheading": "0",
                "meta": {
                    "tooltip": "The average number of emails that were sent by the mailbox per hour (ignoring business hours) for the date you are viewing the report."
                },
                "headerClass": "has-tooltip"
            }
        ],
        "data": [],
        "default_sort": [
            "first_activity",
            "asc"
        ],
        "default_sort_direction": "desc",
        "loading": false,
        "per_page": 25,
        "total": 0,
        "page": 1
    },
    "conversations": {
        "columns": [
            {
                "field": "name",
                "label": "Mailbox",
                "sortable": true,
                "visible": true,
                "subheading": "Overall:",
                "meta": {
                    "tooltip": "These are the email accounts you're currently tracking."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "threads_count",
                "label": "Conversations",
                "sortable": true,
                "visible": true,
                "subheading": "0",
                "meta": {
                    "tooltip": "The total number of conversations (or email threads) that each mailbox was part of for the date range you are viewing. A conversation is a group of emails received and sent that all form part of the same thread."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "threads_inbound",
                "label": "Inbound Conversations",
                "sortable": true,
                "visible": true,
                "subheading": "0 (0.00%)",
                "meta": {
                    "tooltip": "The number of conversations that were started by someone outside of your company, i.e. the first email in the conversation was from someone outside of your company."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "threads_outbound",
                "label": "Outbound Conversations",
                "sortable": true,
                "visible": true,
                "subheading": "0 (0.00%)",
                "meta": {
                    "tooltip": "The number of conversations that were started by someone in your company, i.e. the first email in the conversation was from someone inside of your company to someone external to your company."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "threads_internal",
                "label": "Internal Conversations",
                "sortable": true,
                "visible": true,
                "subheading": "0 (0.00%)",
                "meta": {
                    "tooltip": "The number of conversations where all participants have been in your company."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "threads_await_agent",
                "label": "Conversations waiting for a reply",
                "sortable": true,
                "visible": true,
                "subheading": "0 (0.00%)",
                "meta": {
                    "tooltip": "The last email was from someone external, so the ball's in your court to reply. For better accuracy, this should be used in conjunction with our \"close conversations\" function that allows you to mark conversations that have been completed or no longer require a reply as \"closed\"."
                },
                "headerClass": "has-tooltip",
                "cellClass": "has-background-white-ter"
            },
            {
                "field": "threads_closed",
                "label": "Conversations closed",
                "sortable": true,
                "visible": true,
                "subheading": "0 (0.00%)",
                "meta": {
                    "tooltip": "The number of conversations that the mailbox that you are viewing has been part of that have been marked as \"closed\" using our \"close conversations\" functionality. You can find this under TOOLS > SETTINGS > COMPANY > CLOSE CONVERSATION SETTINGS"
                },
                "headerClass": "has-tooltip",
                "cellClass": "has-background-white-ter"
            }
        ],
        "data": [],
        "default_sort": [
            "threads_count",
            "desc"
        ],
        "default_sort_direction": "desc",
        "loading": false,
        "per_page": 25,
        "total": 0,
        "page": 1
    },
    "average_reply_times": {
        "columns": [
            {
                "field": "name",
                "label": "Mailbox",
                "sortable": true,
                "visible": true,
                "subheading": "Overall:",
                "meta": {
                    "tooltip": "These are the email accounts you're currently tracking."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "initialTTR7Days",
                "label": "7 day avg. First Reply Time",
                "centered": true,
                "sortable": true,
                "visible": true,
                "subheading": "N\/A",
                "meta": {
                    "tooltip": "This is your average First Reply time for the last 7 days prior to the date you have selected for the report."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "initialTTR",
                "label": "Current avg. First Reply Time",
                "centered": true,
                "sortable": true,
                "visible": true,
                "subheading": "N\/A",
                "meta": {
                    "hasComparison": true,
                    "tooltip": "The average First Reply Time is the average time it takes to reply to the first email in a new email conversation. It only looks at the first reply that goes back to the conversation starter, the first \"from\". This average takes business hours into account and only calculates the time that has elapsed during business hours when calculating the average."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "overallTTR7Days",
                "label": "7 days avg. Overall Reply Time",
                "centered": true,
                "sortable": true,
                "visible": true,
                "subheading": "N\/A",
                "meta": {
                    "tooltip": "This is your average overall reply time for the last 7 days prior to the date you have selected for this report."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "overallTTR",
                "label": "Current avg. Overall Reply Time",
                "centered": true,
                "sortable": true,
                "visible": true,
                "subheading": "N\/A",
                "meta": {
                    "hasComparison": true,
                    "tooltip": "The average Overall Reply Time is the average time it takes to reply to any email. First and all subsequent replies are included in the avg. Overall Reply Time. This average takes business hours into account, and only calculates the time that has elapsed during business hours when calculating the average."
                },
                "headerClass": "has-tooltip"
            }
        ],
        "data": [],
        "default_sort": [
            "initialTTR",
            "asc"
        ],
        "default_sort_direction": "asc",
        "loading": false,
        "per_page": 25,
        "total": 0,
        "page": 1
    },
    "responsiveness": {
        "columns": [
            {
                "field": "name",
                "label": "Mailbox",
                "sortable": true,
                "visible": true,
                "subheading": "Overall:",
                "meta": {
                    "tooltip": "These are the email accounts you're currently tracking."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "replies_count",
                "label": "Replies Sent",
                "sortable": true,
                "visible": true,
                "subheading": "0",
                "meta": {
                    "tooltip": "The total replies that were sent (used to calculate reply times), regardless of business hours."
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "replies_under_3600",
                "label": "Replies under 01h:00m",
                "sortable": true,
                "visible": true,
                "subheading": "0.00%",
                "meta": {
                    "tooltip": "Percentage of replies that happened in under 01h:00m (takes business hours into account)"
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "replies_under_7200",
                "label": "Replies under 02h:00m",
                "sortable": true,
                "visible": true,
                "subheading": "0.00%",
                "meta": {
                    "tooltip": "Percentage of replies that happened in under 02h:00m (takes business hours into account)"
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "replies_under_14400",
                "label": "Replies under 04h:00m",
                "sortable": true,
                "visible": true,
                "subheading": "0.00%",
                "meta": {
                    "tooltip": "Percentage of replies that happened in under 04h:00m (takes business hours into account)"
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "replies_under_28800",
                "label": "Replies under 08h:00m",
                "sortable": true,
                "visible": true,
                "subheading": "0.00%",
                "meta": {
                    "tooltip": "Percentage of replies that happened in under 08h:00m (takes business hours into account)"
                },
                "headerClass": "has-tooltip"
            },
            {
                "field": "replies_under_86400",
                "label": "Replies under 24h:00m",
                "sortable": true,
                "visible": true,
                "subheading": "0.00%",
                "meta": {
                    "tooltip": "Percentage of replies that happened in under 24h:00m (takes business hours into account)"
                },
                "headerClass": "has-tooltip"
            }
        ],
        "data": [],
        "default_sort": [
            "replies_under_3600",
            "desc"
        ],
        "default_sort_direction": "desc",
        "loading": false,
        "per_page": 25,
        "total": 0,
        "page": 1
    },
    "stats": {
        "messages": {
            "received": {
                "hourOfDay": []
            },
            "sent": {
                "hourOfDay": []
            }
        }
    },
    "page": 1,
    "total": 0,
    "args": {
        "model": "My Company",
        "modelType": "Internal",
        "modelCom": "Top Revenue Customers",
        "modelTypeCom": "Customer Group"
    }
}

Request   

GET api/reports/productivity

Query Parameters

date  string optional  
The date of your request in the format "YYYY-MM-DD".

model  string optional  
Name, email address or domain you want statistics for. Use the models endpoint to get a list.

model_type  string optional  
Model Type of the model being queried. Use "Customer" for email address and domain.

model_com  string optional  
Model Communicating With, same as Model, except now for who/what the Model is communicating with.

model_type_com  string optional  
Model Type of the model you are communicating with. Use "Customer" for email address and domain.

label  string optional  
Label, if your mail provider supports labels/categories, you can filter your results using them.

per_page  integer optional  
For paginated results, how many results per page. Max 200.

sort_by  string optional  
Field Name to sort agents by. Defaults to threads.total.

direction  string optional  
Direction in which to sort paginated results. Must be either asc or desc.

page  integer optional  
For paginated results, which page to get.

Ratio - Report

requires authentication

Ratio Report Data

Example request:

curl -X GET \
    -G "https://portal.timetoreply.com/api/reports/ratio?from=2020-01-01&to=2020-01-08&model=My+Company&model_type=Internal&exclude_cc=&model_com=Top+Revenue+Customers&model_type_com=Customer+Group&exclude_cc_com=&exclusive=&label=INBOX&thread_type=inbound&thread_status=internal%2Cawait-customer%2Cclosed%2Cawait-agent&has_replies=hasReplies%2ChasForwards%2ChasNoRepliesOrForwards&classification=calculating%2Cfirst%2Creply%2Creply-all%2Cforward&messageType=inbound%2Coutbound%2Cinternal&replies_over=15&message_replies_over=15&no_reply_for=15&per_page=25&sort_by=threads.total&direction=desc&page=1" \
    -H "Authorization: Bearer {YOUR_AUTH_KEY}" \
    -H "Content-Type: application/json" \
    -H "Accept: application/json"
const url = new URL(
    "https://portal.timetoreply.com/api/reports/ratio"
);

let params = {
    "from": "2020-01-01",
    "to": "2020-01-08",
    "model": "My Company",
    "model_type": "Internal",
    "exclude_cc": "",
    "model_com": "Top Revenue Customers",
    "model_type_com": "Customer Group",
    "exclude_cc_com": "",
    "exclusive": "",
    "label": "INBOX",
    "thread_type": "inbound",
    "thread_status": "internal,await-customer,closed,await-agent",
    "has_replies": "hasReplies,hasForwards,hasNoRepliesOrForwards",
    "classification": "calculating,first,reply,reply-all,forward",
    "messageType": "inbound,outbound,internal",
    "replies_over": "15",
    "message_replies_over": "15",
    "no_reply_for": "15",
    "per_page": "25",
    "sort_by": "threads.total",
    "direction": "desc",
    "page": "1",
};
Object.keys(params)
    .forEach(key => url.searchParams.append(key, params[key]));

let headers = {
    "Authorization": "Bearer {YOUR_AUTH_KEY}",
    "Content-Type": "application/json",
    "Accept": "application/json",
};

fetch(url, {
    method: "GET",
    headers,
}).then(response => response.json());

Example response (200):

{
    "stats": {
        "threads": {
            "total": 34,
            "internal": 0,
            "inbound": 34,
            "outbound": 0,
            "sentInternally": 1,
            "awaitCustomer": 11,
            "awaitAgent": 20,
            "closed": 2,
            "haveReplies": 30,
            "haveRepliesFromAgents": 28,
            "completionRatio": "82.35%"
        },
        "messages": {
            "count": 87,
            "initial": 32,
            "replies": 46,
            "replyAll": 9,
            "forward": 0,
            "received": {
                "count": 61,
                "initial": 32,
                "replies": 20,
                "replyAll": 9,
                "forward": 0,
                "initialReplies": 6,
                "dayOfWeek": {
                    "Friday": 11,
                    "Monday": 9,
                    "Saturday": 0,
                    "Sunday": 0,
                    "Thursday": 7,
                    "Tuesday": 17,
                    "Wednesday": 10
                },
                "hourOfDay": {
                    "00:00": 0.286,
                    "01:00": 0,
                    "02:00": 0,
                    "03:00": 0,
                    "04:00": 0,
                    "05:00": 0,
                    "06:00": 0,
                    "07:00": 0,
                    "08:00": 0,
                    "09:00": 0,
                    "10:00": 0.857,
                    "11:00": 0.571,
                    "12:00": 0.429,
                    "13:00": 0.857,
                    "14:00": 0.857,
                    "15:00": 1.286,
                    "16:00": 2,
                    "17:00": 1.286,
                    "18:00": 0,
                    "19:00": 0,
                    "20:00": 0,
                    "21:00": 0,
                    "22:00": 0.143,
                    "23:00": 0.143
                }
            },
            "sent": {
                "count": 32,
                "initial": 0,
                "replies": 26,
                "replyAll": 6,
                "forward": 0,
                "initialReplies": 27,
                "dayOfWeek": {
                    "Friday": 6,
                    "Monday": 2,
                    "Saturday": 0,
                    "Sunday": 0,
                    "Thursday": 4,
                    "Tuesday": 11,
                    "Wednesday": 5
                },
                "hourOfDay": {
                    "00:00": 0,
                    "01:00": 0,
                    "02:00": 0,
                    "03:00": 0,
                    "04:00": 0,
                    "05:00": 0,
                    "06:00": 0,
                    "07:00": 0,
                    "08:00": 0,
                    "09:00": 0,
                    "10:00": 0.429,
                    "11:00": 0.429,
                    "12:00": 0.143,
                    "13:00": 0.571,
                    "14:00": 0.286,
                    "15:00": 0.857,
                    "16:00": 1,
                    "17:00": 0.857,
                    "18:00": 0,
                    "19:00": 0,
                    "20:00": 0,
                    "21:00": 0,
                    "22:00": 0,
                    "23:00": 0
                }
            }
        },
        "overallTTR": {
            "friendly": "01h:19m:59s",
            "raw": 4799.5625,
            "friendlyNoBusiness": "04h:30m:34s",
            "rawNoBusiness": 16234.1875,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "72.73%"
                },
                {
                    "key": "02h:00m",
                    "value": "85.48%"
                },
                {
                    "key": "04h:00m",
                    "value": "89.71%"
                },
                {
                    "key": "08h:00m",
                    "value": "94.78%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "72.73%"
                },
                {
                    "key": "02h:00m",
                    "value": "82.29%"
                },
                {
                    "key": "04h:00m",
                    "value": "86.26%"
                },
                {
                    "key": "08h:00m",
                    "value": "90.76%"
                },
                {
                    "key": "24h:00m",
                    "value": "94.27%"
                }
            ]
        },
        "initialTTR": {
            "friendly": "01h:32m:08s",
            "raw": 5528.111111111111,
            "friendlyNoBusiness": "05h:16m:47s",
            "rawNoBusiness": 19007.14814814815,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "67.68%"
                },
                {
                    "key": "02h:00m",
                    "value": "82.79%"
                },
                {
                    "key": "04h:00m",
                    "value": "87.81%"
                },
                {
                    "key": "08h:00m",
                    "value": "93.82%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "67.68%"
                },
                {
                    "key": "02h:00m",
                    "value": "79.01%"
                },
                {
                    "key": "04h:00m",
                    "value": "83.72%"
                },
                {
                    "key": "08h:00m",
                    "value": "89.05%"
                },
                {
                    "key": "24h:00m",
                    "value": "93.21%"
                }
            ]
        },
        "overallTTF": {
            "friendly": "N\/A",
            "raw": null,
            "friendlyNoBusiness": "N\/A",
            "rawNoBusiness": null,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "02h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "04h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "08h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "24h:00m",
                    "value": "0.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "02h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "04h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "08h:00m",
                    "value": "0.00%"
                },
                {
                    "key": "24h:00m",
                    "value": "0.00%"
                }
            ]
        },
        "overallTTC": {
            "friendly": "01h:53m:36s",
            "raw": 6816.5,
            "friendlyNoBusiness": "01h:53m:36s",
            "rawNoBusiness": 6816.5,
            "percentileRanks": [
                {
                    "key": "01h:00m",
                    "value": "25.31%"
                },
                {
                    "key": "02h:00m",
                    "value": "100.00%"
                },
                {
                    "key": "04h:00m",
                    "value": "100.00%"
                },
                {
                    "key": "08h:00m",
                    "value": "100.00%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ],
            "percentileRanksRaw": [
                {
                    "key": "01h:00m",
                    "value": "25.31%"
                },
                {
                    "key": "02h:00m",
                    "value": "100.00%"
                },
                {
                    "key": "04h:00m",
                    "value": "100.00%"
                },
                {
                    "key": "08h:00m",
                    "value": "100.00%"
                },
                {
                    "key": "24h:00m",
                    "value": "100.00%"
                }
            ]
        },
        "dailyStats": [
            {
                "timestamp": 1611792000000,
                "date": "Thu, 28th Jan",
                "messages": {
                    "sent": 4,
                    "forward": 0,
                    "reply": 4,
                    "received": 10
                },
                "overallTTR": {
                    "raw": 5803,
                    "rawNoBusiness": 6143
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 5803,
                    "rawNoBusiness": 6143,
                    "ttr_ratio": 0.41
                },
                "threads": {
                    "total": 5,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 40,
                    "haveCustomerSuccess": 2,
                    "haveInitialRepliesFromAgents": 4
                }
            },
            {
                "timestamp": 1611878400000,
                "date": "Fri, 29th Jan",
                "messages": {
                    "sent": 6,
                    "forward": 0,
                    "reply": 6,
                    "received": 11
                },
                "overallTTR": {
                    "raw": 3400.5,
                    "rawNoBusiness": 3729.5
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 4080.6,
                    "rawNoBusiness": 4080.6,
                    "ttr_ratio": 0.98
                },
                "threads": {
                    "total": 6,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 33.33,
                    "haveCustomerSuccess": 4,
                    "haveInitialRepliesFromAgents": 5
                }
            },
            {
                "timestamp": 1611964800000,
                "date": "Sat, 30th Jan",
                "messages": {
                    "sent": 0,
                    "forward": 0,
                    "reply": 0,
                    "received": 0
                },
                "overallTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": null,
                    "rawNoBusiness": null,
                    "ttr_ratio": 0
                },
                "threads": {
                    "total": 0,
                    "haveRepliesFromAgents": 0,
                    "noReplyFromAgents": 0,
                    "completionRatio": 0,
                    "haveCustomerSuccess": 0,
                    "haveInitialRepliesFromAgents": 0
                }
            },
            {
                "timestamp": 1612051200000,
                "date": "Sun, 31st Jan",
                "messages": {
                    "sent": 0,
                    "forward": 0,
                    "reply": 0,
                    "received": 0
                },
                "overallTTR": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": null,
                    "rawNoBusiness": null,
                    "ttr_ratio": 0
                },
                "threads": {
                    "total": 0,
                    "haveRepliesFromAgents": 0,
                    "noReplyFromAgents": 0,
                    "completionRatio": 0,
                    "haveCustomerSuccess": 0,
                    "haveInitialRepliesFromAgents": 0
                }
            },
            {
                "timestamp": 1612137600000,
                "date": "Mon, 1st Feb",
                "messages": {
                    "sent": 2,
                    "forward": 0,
                    "reply": 2,
                    "received": 9
                },
                "overallTTR": {
                    "raw": 198.5,
                    "rawNoBusiness": 692.5
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 198.5,
                    "rawNoBusiness": 692.5,
                    "ttr_ratio": 12.09
                },
                "threads": {
                    "total": 5,
                    "haveRepliesFromAgents": 1,
                    "noReplyFromAgents": 0,
                    "completionRatio": 20,
                    "haveCustomerSuccess": 2,
                    "haveInitialRepliesFromAgents": 2
                }
            },
            {
                "timestamp": 1612224000000,
                "date": "Tue, 2nd Feb",
                "messages": {
                    "sent": 11,
                    "forward": 0,
                    "reply": 11,
                    "received": 17
                },
                "overallTTR": {
                    "raw": 8350.454545454546,
                    "rawNoBusiness": 41156.90909090909
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 9954,
                    "rawNoBusiness": 50050.77777777778,
                    "ttr_ratio": 0.48
                },
                "threads": {
                    "total": 10,
                    "haveRepliesFromAgents": 3,
                    "noReplyFromAgents": 0,
                    "completionRatio": 30,
                    "haveCustomerSuccess": 8,
                    "haveInitialRepliesFromAgents": 9
                }
            },
            {
                "timestamp": 1612310400000,
                "date": "Wed, 3rd Feb",
                "messages": {
                    "sent": 5,
                    "forward": 0,
                    "reply": 5,
                    "received": 10
                },
                "overallTTR": {
                    "raw": 2078.4,
                    "rawNoBusiness": 2221.4
                },
                "overallTTF": {
                    "raw": null,
                    "rawNoBusiness": null
                },
                "initialTTR": {
                    "raw": 2078.4,
                    "rawNoBusiness": 2221.4,
                    "ttr_ratio": 1.44
                },
                "threads": {
                    "total": 6,
                    "haveRepliesFromAgents": 2,
                    "noReplyFromAgents": 0,
                    "completionRatio": 33.33,
                    "haveCustomerSuccess": 3,
                    "haveInitialRepliesFromAgents": 5
                }
            },
            {
                "timestamp": 1612396800000,
                "date": "Thu, 4th Feb",
                "messages": {
                    "sent": 4,
                    "forward": 0,
                    "reply": 4,
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        "1h - 2h",
        "2h - 4h",
        "4h - 8h",
        "8h - 1d",
        "1d - 3d",
        "3d - 7d",
        "> 7d"
    ],
    "args": {
        "model": "My Company",
        "modelType": "Internal",
        "modelCom": "Top Revenue Customers",
        "modelTypeCom": "Customer Group"
    }
}

Request   

GET api/reports/ratio

Query Parameters

from  string optional  
The start date of your request in the format "YYYY-MM-DD". Must be less than or equal to "to".

to  string optional  
The end date of your request in the format "YYYY-MM-DD". Must be greater than or equal to "from".

model  string optional  
Name, email address or domain you want statistics for. Use the models endpoint to get a list.

model_type  string optional  
Model Type of the model being queried. Use "Customer" for email address and domain.

exclude_cc  boolean optional  
Should we exclude CC messages from the statistics.

model_com  string optional  
Model Communicating With, same as Model, except now for who/what the Model is communicating with.

model_type_com  string optional  
Model Type of the model you are communicating with. Use "Customer" for email address and domain.

exclude_cc_com  boolean optional  
Should we exclude CC messages from the statistics for the communicating with model.

exclusive  boolean optional  
Should we only focus on statistics where exclusively Model and ModelCom were involved?.

search  string optional  
Search a specific email subject line (warning this is very slow!).

label  string optional  
Label, if your mail provider supports labels/categories, you can filter your results using them.

thread_type  string optional  
This field is provided simply for compatibility with other methods. It will always be set to "inbound" for this report.

thread_status  string optional